questions

[night cloak]

Hello, I am writing to you with a request to double-check the account of this player: apex 사이버 o3 ID: 5210119405 account banned on 04/26/2021 12:48:00 PM. At the end of the middle of the season, I decided to take the title of shooter # 1, and after reaching the title after 2 hours, the account was blocked for 10 years. The point is, neither I nor my teammates used any third party software or cheats. Please check all points and previous games of this account and let me know. Thank you for figuring out this situation. Regards

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[royal gust]

Hello! My name is Anastasia! Help me, my account was banned, but I don’t understand why, because I’m a girl and I don’t know how to use various cheats and programs. This is my first time in such a situation, I am very upset. My id 5399932486.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal gust.

[celest shadow]

Please do not ask for this here, @quick mulch.

[lost sable]

My account has been hacked
And the hacker deleted my linked accounts and linked the Twitter account and Gmail
I only keep my e-mail
I contacted support but it didn't help
I cannot unlink hacker accounts
Please help me

[rose moon]

Can u able to login using email

[lost sable]

Yes, I can only log in by email

[thick sparrow]

i want to report a telegram channel for selling paid hacks

[night cloak]

Hello, I have a hacked account. The hacker entered on Twitter, then linked the account to Facebook, then also linked it in an e-mail. I have all the proofs of bills. Please help me. I paid about $ 1500 on the account.

[lost sable]

@rose moon Yes, I can only log in by email

[rose moon]

Contact customer support

[night cloak]

Help please
Twitter pfp becomes blurry
Gmail pfp doesnt show up even if i log in with gmail

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @thick sparrow.

[lost sable]

@rose moon When contacting support I don't see these options

[night cloak]

I ask the supervisors to inform me. My account is hacked, with all proof of invoices

[celest shadow]

Your linked e-mail will not display a social avatar.

[rose moon]

Try now

[lost sable]

@rose moon ok

[night cloak]

Please help me retrieve my hacked account

[rose moon]

Contact customer support

[celest shadow]

Please contact the customer service in-game for further assistance.

[night cloak]

Support has been contacted through the game, but unfortunately, there is a delay in the response and the hacker threatens to suspend the account for ten years

[celest shadow]

Please be patient as the customer service receives an enormous amount of request every day. They will respond to your inquiry as soon as possible.

[urban comet]

How can I get the last 8 hearts???

[night cloak]

Ok

[faint quiver]

Umm so i accidentally made my age under 18, and they kick me off if i play more than 2 hrs. How do i fix this?

[wet kiln]

Be 18

[heady parcel]

Can i make it so that I won’t see the messages teammates send when I’m in a match?

[faint quiver]

I am 24...

I was feeling, oooh what does this option do. And messed up

Also looking at the reports in support, why does it seem that pubg has a really bad security system?

[echo sable]

In Korean virgin the new package of McLaren it’s not like Pubg global global this is not fair

[hollow hedge]

maybe contact Customer Service

[dense dock]

hmmm i know that much but even tho i have purchased the rp and finished it since season 5. im still in the first badge , while my friends with just purchasing the rp 2 or 3 times they have the second or third badge , hence why i dont understand how the points are counted.

[faint quiver]

McLaren is too expensive. Need some donations xD

But how to fix the 18 yrs age issue

[dense dock]

how u even get the hearts do u have to make new connections ? coz mine already full but the event dont feel like being complete

[lost sable]

@rose moon I've worked this procedure more than 20 times
And every time the answer comes b
The feature to unlink accounts is available within the game

[ruby apex]

I did contact. Its always the same response. Its just a bot repeating the same thing

[feral forge]

this is not the right place, use #tournaments and #matches instead, @tough stump. And please make sure your post is only related to PUBG MOBILE.

[timber ridge]

Nah, they responds with the same crappy recorded text, it doesn’t match our records. Recheck and give us information again. Just tired of it

[lost sable]

I need a help 😭😭😭😭
My account has been hacked
Pubg support can't help me
Is anyone working in the support service?

[timber ridge]

i feel you

[feral forge]

only the in game customer service can assist you with account related issues, we cannot help you here on discord in this regard.

[lost sable]

@feral forge But customer service is very poor
And it does not help
They don't even read the problem and just a robot answers

[hallow gulch]

Only CS are able to help you with such, we highly recommend you try again but instead, follow this conversation while adding/changing any information needed related to your issue.

[feral forge]

you will have to answer the bot's question correctly in order for it to guide you to a real support agent.

[sharp mantle]

please help me! my account is hacked and the hacker has unliked my social media accounts, and linked his social media accounts wtf

[cursive pulsar]

tomorrow

[normal pecan]

@celest shadow bro can you tell me the latest version of PUBG my acc saying acc login from new version that's why

[storm flume]

Please contact the customer service for further assistance, @sharp mantle.

[night cloak]

hi so my account got suspantion for 7 days, i am looking in to terms of use and user aggreement to understand what ive done wrong since service doesnt respond. can it be that i am using 90 fps on emulator?

[normal pecan]

thanks bro 🙂

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[normal pecan]

my one is 1.4.0.15100

[night cloak]

im so tired of bots answering me can a real person help me please

[celest shadow]

You should use a DNS and repair your game and then restart your device after. Feel free to refer to subpoint 4.3 in #faq for further instructions on how to set up a DNS.

[celest shadow]

We are unfortunately unable to assist players with account related issues here on Discord. Please use the File Claim option to appeal to your suspension.

[night cloak]

Is there any other way to use custom avatar except twitter ?

[celest shadow]

Considering that you have Game Center and Twitter linked, only Twitter will be able to display the avatar unless you unlink your Game Center or Twitter and link another social media account.

[night cloak]

they tell me i violated user aggreement, is there no way what ive done wrong exaktly so i can correct it? is there a way to get an answer or is it just to give up and play with fear to get banned for unknown reasons? sorry i am not trying to be rude or something but ive spent hella much money on this game

[night cloak]

What other social media accounts can i link ?

[celest shadow]

Google Play Games, Facebook, WeChat, VK.

[celest shadow]

You may refer to PUBG MOBILE's terms of service here:

▫️ https://www.pubgmobile.com/terms.html

[night cloak]

thanks such a big hel

help

[uneven pumice]

Where i can find regional servers

[celest shadow]

You may find regional communities under subpoint 3.1 in #735483472432594994, @uneven pumice.

[storm flume]

Please do not use languages other than English, @patent crescent. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frosty depot]

Only English

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[normal pecan]

thnx pal it worked 😍

[quiet mist]

My account is hacked how can I get help

[storm flume]

Please contact the customer service for further assistance, @quiet mist.

Please refer to subpoint 3.14 in #faq for further information, @storm cape.

[strange vine]

Hello, Can I get some help ,

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @strange vine. Remember to read through #faq before asking questions in the support channels.

[strange vine]

My pubg account got hacked, and the one who did so banned for one day, Can I get some help ?

[stone quiver]

My account is hacked

[timber ridge]

I created a petition share with other users, I m just fed up on their crap now. I will share a link here for those who had their account hacked and pubg support service is doing nothing

[hybrid leaf]

Hi, my account was banned even though I didn't use anything! Please review the ban

Привет, мой аккаунт был забанен, хотя я ничего не использовал! Прошу пересмотреть бан

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hybrid leaf.

[stone quiver]

my account is hacked

How can i get help

[timber ridge]

No one will help you over here, its the in game customer service that will help you

[frosty depot]

Me.

[stone quiver]

What!?

[timber ridge]

http://chng.it/JMZrwgPGgs

Sign it buddy

[stone quiver]

Customer service is not provided

[frosty depot]

@stone quiver What Is Your Problem

[frosty depot]

That is last year lol

[stone quiver]

Someone hacked into Facebook, opened a account in my account, and linked the account to a Gmail email that does not belong to me in my account

[stone quiver]

LoL

[frosty depot]

Can you send screenshot here?

[stone quiver]

I am trying to cancel the connection, but the hacker opens the account, and everything returns like the first one

[frosty depot]

Oh

[frosty depot]

@hallow gulch

[potent sundial]

My pubg mobile emulator got frozen ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent sundial.

[hallow gulch]

Please contact facebook support regarding your hacked account, @stone quiver.

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[stone quiver]

I already did that and changed the password, but the hacker linked his Gmail account to my account, and the Gmail account does not belong to m

[hallow gulch]

The time needed for the security inspection to end is unknown, please be patient.

[hallow gulch]

Contact customer service in-game whilst referring to the conversation provided below.

[stone quiver]

I have called customer service but no one is answering, I don’t know what to do

[hallow gulch]

Please patiently wait for a reply.

[stone quiver]

Which is better, communicate with customer service via emulator or mobile

[stone quiver]

Which is better, communicate with customer service via emulator or mobile

[hallow gulch]

It does not make any difference.

[night cloak]

What is that pan thingy next to start?

[stone quiver]

Can you follow a screenshot for the rest of the conversation?

[hallow gulch]

It means that the next match is a key (important) match. The player is close to level up to the next tier. It is informed on the results screen of the previous match.

[hallow gulch]

You will have to give customer service your details.

To confirm you are the owner and to recover your account.

[marsh tide]

Cheater Live
https://www.facebook.com/TeamUnknownLive/videos/3025211687708675/

Please remove it

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @marsh tide.

[hallow gulch]

Usage of third party apps would result in an account suspension.

[hallow gulch]

The form will open soon. Thank you for understanding.

[marsh tide]

Cheater Streamer is annoying our normal player. We want to play fair game.
Cheater Live : https://www.facebook.com/TeamUnknownLive/videos/3025211687708675/

[hallow gulch]

Report the player once the form is open, as mentioned.

[marsh tide]

So, we will be harassed by cheater before the report form is opened.

[frosty depot]

U just report to owner.

[stuck lily]

Match server not responding
Enter match again

Problem since 2 days

[grizzled reef]

what is this my id has banned two times by this glitch

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled reef.

[umbral bay]

I got 105 Synergy today with my Partner but It's not increasing more

We are still playing tdm, classic plz help

[celest shadow]

There is a daily limit, @umbral bay. Please try again tomorrow.

[umbral bay]

How much?

[stone quiver]

They did not respond to me

Why!??

[frosty depot]

@celest shadow

[frosty depot]

@celest shadow

[celest shadow]

I am not certain of the amount but there is a daily limit.

You can respond in the conversation again or close it and start a new conversation, @stone quiver.

[stone quiver]

How close it !?

[celest shadow]

You can end the conversation by exiting it, @stone quiver.

[oak ginkgo]

Hello

If any one can help me here

[celest shadow]

How can we help you, @oak ginkgo?

[oak ginkgo]

My account has been hacked and he bandded hel

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak ginkgo.

[night cloak]

I am in favor of a decision to delete the game because the company is not keen on setting the subscribers accounts + items injustice against the players and there is no response from the support. The game has been deleted

[edgy stag]

What do u mean

[normal pecan]

it mean ban-pan security system

[ebon vortex]

hello can any one help me

[normal pecan]

how much month bro ?

[ebon vortex]

help me

[normal pecan]

state ur issue

[ebon vortex]

i dont have any uc for season but i want it

[normal pecan]

Begging is not allowed in this server,
But you can gain uc by reaching lvl 100 in the server or winning weekly matches

[night cloak]

😂😂😂😂

[ebon vortex]

No, this is tired, you have a lot, just give me 600

[ebon vortex]

.

help me

dude where are you @normal pecan

hey

[night cloak]

@ebon vortex Please avoid begging. Otherwise a mute will be given.

[ebon vortex]

no please just pubg have so much uc

[night cloak]

@ebon vortex Last warning.

[ebon vortex]

why i get mute ?

[night cloak]

For begging. You can still go to #pubg-mobile or #chat to chat normally.

[ebon vortex]

i can begging in chat?

[normal pecan]

you r right @night cloak

[night cloak]

@ebon vortex You cannot. Please read the #735483472432594994 first before even going to those channels.

[ebon vortex]

why this not allowed?

[normal pecan]

@night cloak can you tell me why conqueror player in diamond lobby 😓 the plane owner is S19 conqueror

is it a bug bro ? in the match marking system

[night cloak]

@ebon vortex It is against our #735483472432594994 for various reasons.

[simple torrent]

ay

[night cloak]

@normal pecan It definitely wasn’t solo. Either Duo or Squad.

[ebon vortex]

i can ask for account or this not allowed ?

[normal pecan]

its squad

[night cloak]

@ebon vortex That is against the game rules and you will be immediately banned.

[normal pecan]

u r gonna get banned from this server very soon

[ebon vortex]

in game or server?

[normal pecan]

becuase u r voilating our #735483472432594994

[normal pecan]

server

[simple torrent]

sorta need help rn, what can i do to fix the spectator mode has been reached

on the pc btw lol

[normal pecan]

it must be enabled on your freinds setting

[night cloak]

@normal pecan You see squad can have various tier teammates. At least two of the teammates of the conqueror player was around diamond tier.

[simple torrent]

he said it is

[normal pecan]

😓

[ebon vortex]

thats not big proplem ican join again from ant accoung

[simple torrent]

i just cant even spectate him since it says spectator mode has been reached

hope ya know anything or nah

[normal pecan]

it's becuase ur friends settings it is setup for NO SPECTATORS

[simple torrent]

m8 its not

[night cloak]

@simple torrent Tell him to disable it and enable again. And your account must not be a new account.

[simple torrent]

the account is 28 so i dont think thats new

level

[night cloak]

@whole delta Contact the customer service in-game.

[normal pecan]

thats new level but he has disabled spectators dear

[simple torrent]

can u stop tagging tho

[normal pecan]

and bro how is this possible i found a guy who had completed 100 RP in S19 when the season starts and its ust two days passed since S19 started is he hacker or what ?

[night cloak]

28 is a new account. Try doing it from a different account where you are 35+.

[simple torrent]

alrighty

[night cloak]

Anyone can buy Royale Pass ranks in less than 30 seconds. He just has the money.

[normal pecan]

👀

[normal pecan]

i really thought he was hacking even my freinds left the game on that game accusing him as a hacker 😆 . Now i know the secret of players who is putting RP 100 in two/one day when season start

[night cloak]

I got banned without using any hack and no response for 2 monthes!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[normal pecan]

is it a ban or an account freeze bro,
becuase there are no ban types that givin for two month unless an account freeze

[dense elm]

if i purchase custom pack do i still get purchase bonus?

@magic tangle

[stone quiver]

My problem still persists

[celest shadow]

As far as I know, you will not get the purchase bonus rewards by purchasing UC from the Custom Pack event, @dense elm.

[stone quiver]

Can someone talk to me privately. I send him the account to talk to the customer serviceand solve the problem because they don't want me.

!??

[stone quiver]

They did not respond to me

[normal pecan]

it will take 1-24 hrs maximum to get a reply from tencent so be patience

😐

[atomic barn]

Please ban this hacker

[normal pecan]

@celest shadow can you tell me how to get the content creator role in this server

[celest shadow]

Please be patient as the customer service receives an enormous amount of request every day, @stone quiver.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @atomic barn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Please refer to the community section in #735483472432594994 for further information.

[atomic barn]

I reported the player

[celest shadow]

Your report will be processed and verified, @atomic barn.

[atomic barn]

Ok

[nova oyster]

network connection not intialized cant change graphic settings

[night cloak]

cannot login with Facebook

[boreal steeple]

I Will Report This Game team is a bunch of thiefs

They stole my uc

[valid jewel]

I have a unknown Twitter account attached to my account, I’ve been waiting for 2 weeks and I still can’t unlink the Twitter account, I didn’t have my Twitter account attached at first when I chose to attach it it automatically logged in for me and I do not know what’s the email to the Twitter account. Need help ASAP

[uneven pumice]

Is there is any to join pubgm esports team?

[lost sable]

I need a help 😭😭😭
My account has been hacked
Pubg support can't help me
Is anyone working in the support service?

[crimson rune]

I took Pan 3 months while I was in the lobby

[little cliff]

Have you checked your internet quality ?

[little cliff]

Have you tried logging onto your facebook to see if you are still linked to your pubgm account?

[little cliff]

Have you talked to customer service?

[little cliff]

The moderators in this discord server are not related or in contact with in game support. You will have to wait till they get back to you.

[valid jewel]

Yes and I have to wait 60 days for them to take actions 😐

[little cliff]

Customer service gets alot of reports you will have to give it some time.

[thorn mason]

Any admin speak arabic ??

[feral forge]

you may join the MENA regional server via sub point 3.1 in #735483472432594994 to get assisted with in your language, @thorn mason.

[upbeat summit]

my account was hacked and their social networks were tied, who to contact on this issue.

[storm flume]

Please contact the customer service for further assistance, @upbeat summit.

[thorn mason]

Thank you help

[upbeat summit]

my account was hacked and my social networks were tied, what should I do

[little cliff]

Have you tried to contact customer service?

[honest rose]

My account was hacked a few weeks ago. The hacker somehow unlinked my email and linked his own. At first it was a login battle. He would log in while I was playing then we would go back and forth until he gave up for a few hours. Then I had to go back to work and while I was at work he managed to get into my account and do something that made it seem like my app was out of date. The message of the error is “account has been logged in with a newer version of the game”. I checked to see if my app needed to be updated and it does not. Now I am unable to get into my account. The hacker has deleted all my friends and has left the clan I was in. Spent my UC and stole my baby Godzilla that I literally just spent $350 on. I talked to your in-game support and gave them all the details they asked for, they said it wasn’t enough evidence. I looked over what I sent, changed a few things around, added more evidence and sent picture proof. They STILL said it wasn’t enough.
My account ID is 5152640111
I linked my account through Facebook and also had an email linked that was unlinked and replaced with the hackers email. My name on my Facebook profile is Mackenzie Marie Bitson. My registration date is 22/07/2018. I will attached all the pictures I’ve screenshotted of my receipts from the App Store.
I’m not sure why you can’t see that the hackers are in a whole different country from where the account was originally made. I created the account in the United States, specifically the state Michigan.
Please help me recover my account. I have spent years on this game, I’ve made so many friendships that I’m not sure I will even get back. I’ve also spent so much money on this game. I don’t understand why you can’t help me or why it’s been taking so long to recover my account. There are thousands of hacked accounts right now so it seems like there was a breach in your security and I believe you need to take full responsibility for this and help everyone get their accounts back!

[night cloak]

‏Hey PUBG Support Team, my account has It was blocked (5719745256) in PUBG by mistake and I need your help to fix that bug (banned for 10 years). I haven't used any kind of hacking or trying to cheat in any games so I think you should check my recent activities on my account and make sure I paid huge money in my account in US$ (1000) nothing to ban my account, all information is included. I hope you will check this issue as soon as possible. Thanks to the PUBG team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sleek fiber]

Hi pubg

[feral forge]

Please contact the in game customer service for further assistance, as only they can assist you with account related issues, we cannot assist you here on discord in this regard.

and you may refer to the message in #news, that there is no PUBG MOBILE systems have been compromised.
#news message

also please note that it is players own responsibility to secure their account and login methods.

how may we help you, @sleek fiber?

[sleek fiber]

I'm after my respect for you, I'm afraid in the game.

[lusty scroll]

Hi

[feral forge]

could you please elaborate, @sleek fiber?

hi @lusty scroll, how may we be of assistance?

[sleek fiber]

I, after your honor, entered in order to open the game, and the email tells me that I entered a newer version of that for now. I am not satisfied with the opening, and I got two dimensions, I mean with my colleagues, and the company responded and opened, so you can show me this problem

[storm flume]

Please contact the customer service for further assistance, @sleek fiber.

[sleek fiber]

Is it possible for you to transfer customer service to a company in Buggy?

[feral forge]

only the in game customer service can assist you will account related issues, you will have to answer the bot's question correctly, in order for it to redirect you to a real support agent.

[sleek fiber]

There, keep in mind that no one will respond

[feral forge]

the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will contact you as soon as possible.

[hybrid whale]

What do I have to do to broadcast the PMPL AMERICAS?

I have to ask for some permission, to avoid ban or what do I have to do?

[sleek fiber]

I mean, what do you mean, after your permission to serve customers? After my respect for you, customer service will talk to me when, because I mean, you won't wait for me, Saber, maybe like this. I want to play with him again

[feral forge]

sorry, but i do not understand what you mean.

[sleek fiber]

It's okay, but they mean you belong to a company, please, please

[feral forge]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[deft sequoia]

Please help me my account has been stolen

[storm flume]

Please contact the customer service for further assistance, @deft sequoia.

[raven wedge]

um, i just got a 1 day ban, the reason is that i am using a third party app, but i dont use anything lol?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raven wedge.

[night cloak]

Hello, my account was hacked like a month ago when I wasn’t on for a week. They have unlinked my pubg account from my Facebook. I have contacted the in game customer support but they couldn’t help me as they asked for a 3 month old purchase receipt, which I can’t provide because I never made any purchases. I asked if there was any alternatives and they closed my case. I really hope I can talk to someone who can help solve this and recover my account. Please.

[little cliff]

Have you tried emailing customer support, i know it will take a few days for them to reply back but maybe they can further more help you.

[night cloak]

Yes, I have tried the email but I’m not sure if it’s the right one? The one I emailed to was [e-mail] but they immediately referred me to the in game customer support with an automated message.

[little cliff]

Yes , that's the correct one. Did you tell them you didn't have any purchase made on that account ?

[night cloak]

I didn't, I forgot to include that in my email. Should I email them again? I'm just scared I'm gonna be disappointed again with another automated message referring me to the in game customer support.

[little cliff]

Quiet possibly you might get a different another outcome, im not quiet sure.

[night cloak]

Ah ok, I'll give it another try. Thank you so much! I really appreciate it. Am I able to follow up with you again?

[little cliff]

Anytime, yeah you can follow up if anything. 💞

[night cloak]

Ok, thank you again!

[signal ferry]

hello

[little cliff]

Hello, how can we assist you?

[unborn mountain]

Please state your issue.

Looking into your previous msesage, the news of the PUBGMOBILE Leak is fake, @night cloak.

Have you tried using mobile data, @night cloak?

Please try doing so.

🍻

[thick girder]

Bruh why did I receive a match has ended when I died in a San hok match the match didn’t end they was some peaple left

[night cloak]

Does this happen every time or every now and then, @thick girder?

[thick girder]

It kinda happens when it the first match that I enter into when I not play for a while like after2 hour of not playing pubg I enter first match and it do that but on after matches it not do that

It started yesterday

[tacit steeple]

My account was stolen, is there any way to retrieve it?

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.

[night cloak]

It’ll be because you’re closing your game without closing the tab. So it’s loading from your previous match and saying it ended.

[thick girder]

Ooo

How I fix it

[tacit steeple]

Tried to find customer service, no one cares

😭I haven't played for two months and I was stolen

[night cloak]

Which device are you on?

[night cloak]

Did they answer you at all?

[thick girder]

iPhone se 2020

[night cloak]

Just close your apps by double clicking your home button before you get off for a few hours, @thick girder.

[thick girder]

Ok thx

[night cloak]

Give that a try and get back to me if it still continues. ( preferably with a screen receding of what’s happening).

[thick girder]

Ok

[tacit steeple]

No, it's all smart customer responses

[night cloak]

good evening, I was banned wrongly by your system I cannot join you on the support of the game, can you please help me? here is my id 5329717489. thank you for reply.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[woeful brook]

Is it normal for my lil buddy godzilla not to have sound?

I cant hear it in game

Is this the right section for this question?

[unborn mountain]

Please take a screenshot of the coversation.

[little cliff]

Never heard it make any sound, but there's movements that he indicates to warn you. He does however make sound in lobby.
You are in the right spot for the question.

[tough zenith]

Hello, my friend account got hacked and the hacker use it for cheating then the account got 10 year banned, is there’s a way to unbanned ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tough zenith.

[empty hull]

!rank

[storm flume]

The !rank command is disabled in this channel, @empty hull. Please execute the command in #481204134859505684 instead.

[rapid mist]

Hello my Facebook account disabled and i also join pubg account with g mail but i cannot open my pubg account pls. Help

Pls help

Reply

[eternal marlin]

Hello, how I can get my account back? Been playing since season 2 and finally made it to Conqueror for first time this season, now all that hard work, time, effort and money have gone to waste and was playing Duo with a friend and couldn't win a game but I believe I was banned because once a while my earphone activates Siri and I believe that triggered the Anti Cheat detection system btw I'm playing on a iPad Pro 10.5, was banned because of User Agreement Violation for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal marlin.

[craggy bison]

Hello, does anyone know why this happened? I have followed the req below

[woeful brook]

Is there a guide online that shows the different features and what it does besides in game? Such as a wiki or something. I am sorry if that is a idiotic question that I am asking.

[little cliff]

You need to play a match before gifting.

[signal mirage]

My account has been hacked. Actually my game account is linked to mobile phone number, mail, facebook and Google play. Someone hacked my Google play account and logged in to him. Now he logged in to my game account from Google play and hacked it, which has taken ban till June 4. I want you to help me and remove Google play from my account so that I can secure my game account. Please help me

[little cliff]

Oh! I tell you were to go... at the bottom right screen it has workshop click it, then you'll see companies click on that then you can see all the features it does :)

[craggy bison]

Yeah, that’s what I did

[craggy bison]

Should it be classic?

[woeful brook]

Thank you very much. I appreciate your quick responses and taking the time to help me.

[little cliff]

Yes, classic.

[little cliff]

Of course , anytime.

[craggy bison]

Ah ok, thx

[little cliff]

Anytime.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[vestal nest]

Hello My account was hacked on 4/16 from an unknown person I contacted customer service and after sending all the proofs to them, they said to wait 60 days It has been more than a month and I am waiting for their response to unlink the hacker's account The hacker blocked my account for a month by third-party software Can they unlink the hacker and the account is closed! I contacted them and every time they say your problem has been sent to support to solve it

[fair grove]

hi why pubgm lagging so much in my pc knowing that my pc 90 frames

[storm flume]

You can now access #emulator-chat and #emulator-support, @fair grove. Revert this at any time by sending .emulator in #481204134859505684.

[torn cobalt]

I hoped for 10 years for no reason and how to behave?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn cobalt.

[mystic cove]

When is BGMI coming

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mystic cove.

[celest shadow]

Your only option is to wait for the customer service to complete your unlink request. Please be patient.

[vestal nest]

But the hacker often bans my account through third-party programs This time he blocked him for a month If the hacker's account is not unlinked before the month's ban ends, he will be able to access my account again and ban it for 10 years I am afraid to lose my account I owned it two and a half years ago and spent a lot of money

[unborn mountain]

You've been answered previously.

[near light]

Hello pubg 👋 croos op sell their I'd in Cheap Rates and sell uc in Cheap rates

[celest shadow]

Please state your inquiry.

[near light]

https://www.instagram.com/crossop/ This guy sell their I'd in Cheap rates and sell uc in Cheap rates or sell v.i.p hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @near light.

[celest shadow]

Please report the Instagram account via the form when it reopens.

[near light]

@celest shadow ban him

[elder bloom]

Can i have a seperate conversation with pubgm for official room card i can't define in the form

[dusky wharf]

Hi can anyone tell me the process I need to follow as my account has been hacked and I see I've got a temporary ban as well, which means I can't login to remove the hacker until the ban is lifted. I had Facebook and email linked and have changed my password for both in the mean time.

[frosty depot]

Tho why people's sell paid hacks and trouble regular people 🤔

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @frosty depot.

[frosty depot]

yes I will contact them.

[celest shadow]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[celest shadow]

Hello. Please identify if the unauthorized person had linked their social media account to your PUBG MOBILE account. If they did not, then all you have to do is change your linked social media account password and your linked e-mail address password in-game. If they did, please contact the customer service in-game for further assistance. You may refer to the attached screenshot:

To change your linked e-mail address password, please refer to the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[dusky wharf]

Thank you, I will have to wait until the ban lifts tomorrow 1am my time to see if they have linked anything. I have changed all my passwords in the mean time though.

[celest shadow]

All right. If the person had not linked anything, then you should use the log out of all devices option in-game when you are able to log in again.

[pallid briar]

Have you re-installed the game?

[unborn mountain]

Please try repairing the game, @night cloak.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[near light]

https://www.instagram.com/crossop/ this guy sell their I'd in Cheap rates and sell hacks

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[unborn mountain]

Please repair the game again or re-installing / clear cache or data.

[near light]

Form is closed

[pallid briar]

The forum is temporarily closed but it should open soon.

Also Please do not use languages other than English,@near light.

[near light]

Brother he sell Cheap uc and I'd also

[pallid briar]

I understand your concerns but since the forum is temporarily closed please wait for it to open and then report using the link.

[near light]

😓

[near light]

Thanks i will try soon thanks for your time

[pallid briar]

No worries and thank you for your concerns too!

[unborn mountain]

What update?

Have you tried clearing the game cache or data?, @night cloak

[wide void]

How many times did it repeat?

[night cloak]

Why my server change by itself from Asia to Europe server and i have to wait for 60 days. Please let me change my server back to Asia

[wide void]

Unfortunately you cannot change before cool Down but you can play with your friends and make them leader to get low ping

[night cloak]

@wide void I know but i did not change my server it change by itself

PROXIMA BETA can only change my server back to Asia

[heavy vortex]

There has been no bug 32 days ago or around that changes server by mistake or bug. But if u still think it changed itself, feel free to report in #old

[unborn mountain]

It's been 32 days and you just realised and complained that it changed itself?

[near light]

@pallid briar hey bro i need help my friend channel got 22 fake strikes and his channel got terminate can i recover it?

[wide void]

Proxima beta is for policy issues not for this feel free to state your feedbacks in#old and wait while cooldown overs

[unborn mountain]

Please send a email to the claimant.

You may also send on #community-team for the community team to check your channel when it reopens.

[near light]

How i send email

[unborn mountain]

Isn't it there already?

[wide void]

You may use #chat @near light @unborn mountain as it is not related pubgm

[unborn mountain]

uh :

[wide void]

Or dms

[static mountain]

I registered my account in Vietnamese by mistake, and I do not know how to go back to the global version, and I spoke to the support in the game so much, and no one answered and brought me a charger with so much that it was impossible to leave it. ID: 5568717758

[wide void]

It is not possible to revert it back to global version unfortunately you will have to create a new account or try contacting ingame support for further assistance

[static mountain]

Thank you❤️

[wide void]

Tried repairing?

Which repair did you do?

[wide void]

Your welcome, ❤️❤️

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wide void]

Try routine repair

That will fix your issue

After the routine repair restart your phone or device @night cloak

[astral thunder]

This app named 1.1.1.1 is a vpn or dns changer?????

[unborn mountain]

DNS Changer.

[wide void]

It is dns changer, and won't affect ip address or location hence safe to use

[normal pecan]

😆

[astral thunder]

Ohh thanks alot... Its totally safe nha ????

[junior crane]

@astral thunder not shure

[unborn mountain]

Yes it is, @astral thunder.

[wide void]

Yes it is safe, if you want to be sure about it that it does not harm you can use dns manually #faq 4.3

[unborn mountain]

@junior crane Please avoid random answers.

[wide void]

Do not give your guesses if you are not sure avoid giving advice

[astral thunder]

Yep got that..

Thanks guys ❣️❣️

[wide void]

Your welcome ❤️❤️

[night cloak]

Use #chat.

[junior crane]

@wide void but I got 7days ban using dns changer 1.1.1.1 warp

[wide void]

Refer to #faq 4.3

[night cloak]

Deleting a message after sending it can still cause others to have discussion in this channel. Set an example for our new comers.

[normal pecan]

@celest shadow why we didnt have week match in this week

[solid lion]

How can I find my registration date in Pubg mobile?

[night cloak]

Does anyone know how to know the exact date when I create my pubg mobile account? They ask me for this information to recover my account, which I have access by email and facebook, but there is an intruder linked to google play and when trying to remove it I cannot since it cancels the 7-day wait for disconnection with the login that it does with google play to my account, customer services does not help me at all

[normal pecan]

u can find it on ur social media app

find the apps linked to ur acc and search for date of linked pubg mobile

[feral forge]

hello, @solid lion and @night cloak. If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[celest shadow]

There will be custom matches this week: #matches.

[solid lion]

Appreciate the help dear, but unfortunately i used the date I installed pubg mobile from my purchase history Apple store, but the customer service in-game are not satisfied. Am a little confused, are they asking which date I connected Pubg to a social media or installing the game itself?

[normal pecan]

ok 😰

[feral forge]

the installation date.

[lyric cedar]

Hi want to know whats the maximum limit of synergy. I played with my partner 6 matches and every time i got 12 synergy. Previously there was 35 synergy cap ig

[lyric cedar]

The first installation date? Hiw to find that date? Who remembers installation date

[solid lion]

you can use google play or apple store purchase history to check the exact date you installed the game

[heavy vortex]

Due to the synergy event, you get double the synergy. And the daily limit though playing matches with friends (partner here for event) is 100.

[lyric cedar]

Ohh thats great, thats what I was wondering that it was 6 per match before. Btw if I play with non partner than also limit is 100?

[lyric cedar]

Ig play store tells uc purchase date not game installation date.

[heavy vortex]

I suppose it's with partner only.

You may confirm from staff.

[lyric cedar]

Ohh will try today

[night cloak]

impossible, if it is the installation date, it is very far from the date of linking to the social network and the first purchase with google play, I started with a guest account, then linked it

[solid lion]

Am in process to recover my hacked account, and they're asking me to provide the hacker's personal social media account he's using to connect to my Pubg account. is there a way to view that on pubg?

One more question, support has asked for last purchase in Pubg, and my last purchase was through an online store, does that count? or I shall send my last purchase directly done in-game?

#questions

[night cloak]

I never thought that they would ask me for that to recover my account, nor to recover Facebook they ask you the exact date of when I created it, I need help, if I have my email and my Facebook I should choose to immediately unlink the intrusive social networks, they made me link the personal email for what? more security?

[unborn mountain]

Online store? Where?

[night cloak]

Hello, my account was hacked and I contacted the in-game support and it didn't help me, I have the account information and I paid a lot of money and I need help in recovering my account.

[solid lion]

commercial online store that sells Pubg mobile UC

[unborn mountain]

Can you show me your conversation with the customer service?

[unborn mountain]

Is it on Instagram or something?

[solid lion]

No, its on the web

[unborn mountain]

What's the website?

[night cloak]

Ok

[solid lion]

Gold7card.com

[onyx charm]

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 2030-10-14 . Customer support E- mail - [e-mail]" And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account. ID- 5317797819 Nickname- [MBS]BIJOY

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 2030-10-14 . Customer support E- mail - [e-mail]" And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account. ID- 5317797819 Nickname- [MBS]BIJOY

[unborn mountain]

Purchases can only be done through https://www.pubgmobile.com/pay and in-game.
We are unfortunately unable to help you regarding this anymore.

[unborn mountain]

Refer to 2.12 on #faq.

[unborn mountain]

You've been redirected to a real person, or an agent, please be patient and wait for their next response.

[onyx charm]

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 2030-10-14 . Customer support E- mail - [e-mail]" And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account. ID- 5317797819 Nickname- [MBS]BIJOY

[unborn mountain]

@thin halo

[onyx charm]

Help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx charm.

[solid lion]

what this has to do with my hacked account?

[unborn mountain]

Well, that's what they asked for to proof that the account is yours.

[night cloak]

I was answered and they said that the date is not accurate and I am sure of it

[unborn mountain]

Please re-check the date back, @night cloak.

[night cloak]

I'm sure of all the information

I submitted the purchase invoice, account creation date, and the last payment mark.

[odd lynx]

Hello, I am writing to you with a request to recheck the account of this player: Azimov1021 ID: 5813315900 My account received a ban on 03/28/2021 06:45: 2 At the beginning of the season I decided to take the conqueror, and after reaching the goal three days later the account was blocked for 10 years. all the moments and situations with this account, and we hope for a good outcome for this account. Thank you for your attention.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @odd lynx.

[solid lion]

To be honest, I didn't know buying UC from stores other than pubg is illegal

[night cloak]

impossible, if it is the installation date, it is very far from the date of linking to the social network and the first purchase with google play, I started with a guest account, then linked it

[unborn mountain]

Please re-check and send them the information again if you feel its true.

[unborn mountain]

It's stated on the TOS, which players needs to agree and abide before playing the game.

[night cloak]

I have presented screenshots and purchase tickets and nothing, they ask me for the installation date of the game and I say, how will I know that? I never thought that they would ask me for that to recover my account, nor to recover Facebook they ask you the exact date of when I created it, I need help, if I have my email and my Facebook I should choose to immediately unlink the intrusive social networks, they made me link the personal email for what? more security?

[atomic hazel]

Hi admin,
I bought ASUS ROG 5 and it’s not supporting 90 fps.
any suggestions plz?

[unborn mountain]

Feel free to submit a report on #old.

[unborn mountain]

Are you trying to find the installation date of the game?

[night cloak]

I sent the information again but the hacker is threatening me with the band What should I do My account has paid $900?

[unborn mountain]

Nothing can be done if you're banned.

[deft sequoia]

help me my account has been stolen 😭

[unborn mountain]

You've been answered peviously, @deft sequoia.

Please contact the customer service for further assistance, @deft sequoia.

[deft sequoia]

How do I contact customer service

[night cloak]

I have looked in the achievements of the game as LINKED 1 and a date appears after having created it about 4 months then I linked it to Facebook, because I did not want to have my account linked to Facebook, but they told me that for security I had to do it. Then I looked at the first purchase and neither, I am in Latin America, I am not buying something as soon as I install the game. The only thing I know is that by March 2018 I already had the account, I am one of the first players who was at the beginning of the game from the playstore, my account started as a guest account, so I do not have an EXACT date, sorry for being so silly for 3 years for not having noted when I installed / created the account, sorry.

[unborn mountain]

Are you on IOS or Android?

[deft sequoia]

I want to contact one of the customer service

android

[unborn mountain]

Refer to subpoint 5.4 on #faq, @deft sequoia.

[deft sequoia]

I don't understand @unborn mountain

[junior crane]

Hacker exposed with proof please ban him immediately
I'd = 51469280811
Name = Mr Zeus

[unborn mountain]

How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.
­

[unborn mountain]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

android

[unborn mountain]

You can contact google play support and ask when you downloaded the game.

[junior crane]

Already reported but not banned

[unborn mountain]

They need some time to process your report.

[deft sequoia]

I've done this a lot in the game and no one is replying to it

[unborn mountain]

Can you show me your conversation with customer service?

[deft sequoia]

I want to show you the in-game chat

[unborn mountain]

Feel free to send it here, @deft sequoia.

[deft sequoia]

I made a lot of conversations and deleted them

[night cloak]

I have downloaded and installed the game several times, due to errors in the game or bugs among other things, do you think they will give me the oldest or most recent download date? Please I have the facebook and my personal email, let's say I have two thirds of the access to my account, the other third is the damn intruder, is not it enough? Why did they ask me for the mail as a means of recovery if in the end it does not work?

[unborn mountain]

Ask them the first time you downloaded PUBGM.

[deft sequoia]

??

[smoky spindle]

My account is hacked, customer support denying every-time to help saying Indian user and protecting users data is tencent’s top priority. Are your all customers support only Bot, account is compromised and I am asking for help to recover but why don’t they understand??? Moreover currently I am stuck in India doesn’t mean a I am Indian user.

I have all information of my account for recovery and I can still access my account through email and phone. Help me before he bans my account.

ID: 5112409755

[unborn mountain]

The customer service is unable to help you since you are located on India.

[unborn mountain]

You are allowed to send media here.

[smoky spindle]

Can I get help if I change my location through VPN?

[static olive]

Hello i am facing from a problem-
Can i get help?

[unborn mountain]

No.

[unborn mountain]

Yes, the community is more than happy to help you with the issue you're facing.

[deft sequoia]

I made a new chat with customer service and erased all the old ones

[glossy sable]

We do not recommend using a VPN, @smoky spindle.

[static olive]

Can i attach a screenshot?

[unborn mountain]

You are allowed to attach a screenshot here.

[unborn mountain]

it wont work anyway

[glossy sable]

Did I ask you?

[static olive]

Frequently i am facing this problem

[smoky spindle]

Then how do I get help? I am stuck in India due to covid and my account is vulnerable?

[rugged jacinth]

Can i get a some kind of comfirmation about third party app from officials ????

[unborn mountain]

@deft sequoia Please start a conversation using the following

[unborn mountain]

He asked if he could get help smh not if recommended or not

[static olive]

@unborn mountain sir-

[deft sequoia]

Ok

[unborn mountain]

Have you tried repairing your game, or reinstalling?

[static olive]

Yes-

But still i am facing this problem from few weeks-

[glossy sable]

Does it happen when you do not stream?

[static olive]

You told me?

[glossy sable]

What?

[static olive]

Did you ask it to me?

[glossy sable]

Yes.

[smoky spindle]

How do I get help when I am stuck in India due to Covid19 and account is accessed by a hacker?

[glossy sable]

Isn't that from a stream?

[glossy sable]

What do you mean by "your account is accessed by a hacker"?

[unborn mountain]

You'll need to wait for PUBGM India to be released, then contact the customer service there, I assume.

[static olive]

Sorry i couldn't understand your comment

[glossy sable]

I am saying that your screenshot shows that you were not just running the game.

Try playing without anything else running in your phone. It might interfere.

[static olive]

Its just a notification of messenger-

[glossy sable]

Ah, I see.

[glossy sable]

Drop his case, you are not making any sense.

What is your device, Major?

[static olive]

But it happens when DND is on too-
Like i am in a classic or tdm match-
During match time it occurs-

[unborn mountain]

Feel free to submit a report on #old with the informations required on the pins.

[static olive]

Most of the time I play removing background apps-
And turning off notifications

[rugged jacinth]

I want to ask that is WO VOICE is a throd prty app or i can use it its an app to use yyour phone as a mic on pc i want to use my android as a mic for pc can i use it or will i get ban in game emulator

[frosty depot]

Tho why I got this for no reason...

[smoky spindle]

I wasn’t playing pubg as i had to use vpn since I arrived in India. Someone got into my account, unlinked my social account and added his 4 social accounts in my game account. I can still access my account through Email and Phone. That guy must be hacker because he had linked 4 social accounts in my game where i had never seen more than 2 slots to link.

[vague nymph]

Hello, is there someone who can help me with my 10 years ban? i matched with a hacker from matchmaking and when i died i reported him but once the game has finished i recieved a 10 years ban and i literally don't know why, i made the file claim but i only get the automated bot message. i want one from customer service to help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague nymph.

[glossy sable]

You were reported, @frosty depot. Nothing happened, you are just under surveillance. Reinstall the game from the official store.

Do not use any third party app, @rugged jacinth.

[limber abyss]

how to unlink 3rd account

[glossy sable]

How do you even have 3 accounts?

If you mean email/phone number, you can not change that.

[limber abyss]

not that when we link that 3rd account that have password that one i need to unlink

[smoky spindle]

Email and phone are my separate. He has his own Facebook, Twitter, Play games and Vk linked in my game account. Its so strange how??

[glossy sable]

What are you talking about? Can you send a screenshot?

[limber abyss]

wait

[smoky spindle]

See. That’s no-one of my account. I am so helpless as I can return back to my country Nepal too.

I can’t *

[glossy sable]

Contact the in-game Customer Service.

[frosty depot]

It might be for everyone

[night cloak]

pls help me

[frosty depot]

I dint use hacks 😫

Why would people say I use cheats.. confused..

[glossy sable]

Just reinstall the game.

[frosty depot]

I know.

[smoky spindle]

I have contacted like 10-15th times and every time my case closed by same and simple Templates can’t help Indian user

[dull river]

Hello Player,
Thank you for contacting BATTLEGROUNDS MOBILE INDIA Customer Support.
We deeply apologize for the inconvenience you are facing right now.
We understand your query regarding contacting global support.
We are sorry to inform you that, We as a BATTLEGROUNDS MOBILE INDIA customer support answer queries related to BATTLEGROUNDS MOBILE INDIA only. We would like to inform you that we are not related to the global support.
We really appreciate your understanding in this regard.

[glossy sable]

Wrong server.

[candid spear]

Why tencent don't take any action on people who r using config files, which have zero recoil, anti-grass.

[rugged jacinth]

@glossy sable bro its an app that we can use to make our android to work as a microphone for pc via usb and type c cable can i use this App called WO VOICE????

[glossy sable]

I already said no.

[frosty depot]

Weird why they give 50% of warn..

[glossy sable]

Do not use any third party apps.

[dull river]

whom my account related too, global support and BATTLEGROUNDS MOBILE INDIA Customer Support are responding we are not related to your account

[frosty depot]

@glossy sable I dint use 3rd party..

[night cloak]

i didn't use anu config or hacks

[frosty depot]

Seriously I dint use cheats

[limber abyss]

@glossy sable email linked one i need to unlink

[night cloak]

only used gameloop

[frosty depot]

Im playing from 5 finger.. also I play gyroscope

I reinstalled it

I'm not gonna joke people literally.

It takes 5 minutes to download

[mortal apex]

Do not bypass the chat filters, @frosty depot.

[frosty depot]

Ok

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[limber abyss]

@viral pulsar mam i need to unlink email linked

[celest shadow]

Please contact the customer service in-game for further assistance.

[limber abyss]

but they can't help me

but my id has scam that why i need to unlink

[celest shadow]

If your linked e-mail address is not compromised, the customer service will not be able to assist you in unlinking it. You can change your password instead.

[frosty depot]

right.

[limber abyss]

mam my id ha scam that why

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @candid spear.

[glossy sable]

Move to #pubg-mobile for conversations, @candid spear.

[limber abyss]

so i can't unlink

[static olive]

@glossy sable can i get the requirements for #old

[glossy sable]

What do you mean requirements?

[candid spear]

@storm flume link has been closed

[limber abyss]

ok thanks

[static olive]

For posting what i have to write?

[glossy sable]

Because it hasn't been opened yet since the weekend.

[storm flume]

Please do not use languages other than English, @lavish wadi. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[smoky spindle]

Will I get help if I send my account information to trust worthy friend outside India if i can’t get help just because i am in India.

[glossy sable]

That is up to them.

We told you that they are already "doing things".

[static olive]

@glossy sable

[glossy sable]

It's pinned in the channel.

[lavish wadi]

i need someone form the supporters of pubg

[static olive]

Thanks got it 💙

[glossy sable]

What help do you exactly need, @lavish wadi?

You are welcome, @static olive.

[rose cedar]

What is the fast way contact customer support

[glossy sable]

In-game.

[rose cedar]

Take long time

[glossy sable]

That is the fastest way.

[rose cedar]

Thanks

[glossy sable]

You are welcome.

[smoky spindle]

Okay I will tell my friend outside India to join the message here to recover my account.

[glossy sable]

That is up to you. Take your own risks.

[smoky spindle]

She’s my girlfriend, no risk 😀

[glossy sable]

Sure.

[modest ridge]

I want to cancel email without waiting for seven days.

[glossy sable]

I want to eat food without eating. 🤔

What I mean there is that you can not do one without the other.

Unlinking requires you to wait for seven days.

[celest shadow]

If you are referring to your linked e-mail, you cannot unlink it. You can unlink one of your social media accounts which will take 7 days to complete.

[modest ridge]

Cancel email without seven days.

[glossy sable]

You can not do that.

[median thorn]

Hello! I had a problem recovering my account. it is tied to a blocked VK page, I have access to the number and ID

[storm flume]

Please contact the customer service for further assistance, @median thorn.

[heavy vortex]

Do we get these rewards or they're just for show. I've noticed them just add up all this time never received them. 🤧

[frigid brook]

Hi, a friend of mine just got banned (ID : 51208494137), he is not cheating (100% sure), in my clan, we are all against all the cheating thing !!! ... So PUBGM, could you unbanned his account 🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid brook.

[celest shadow]

I believe this is the bargain help rewards that you have accumulated for the previous bargains. Correct me if I am wrong, but you would instantly receive BP or clan points after bargaining for someone.

[unkempt reef]

Hello I think my account is being hacked and I don’t know what to do

[heavy vortex]

I c thanks. ❤️

I thought we're supposed to get them at the end.

[crystal hemlock]

i play on my korean id and my mouse and key's are not working on korean id can anyone help please ?? @thin halo

[olive dove]

Do you still have access to your account?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @crystal hemlock.

[median thorn]

@celest shadow Help with account recovery I have access to the number and id

[strange gate]

@celest shadow hello Piston someone hacked my Twitter and took my account can you help me please

[median thorn]

@olive dove No

[unkempt reef]

Yes

[crystal hemlock]

@barren pewter please reply to this @here

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance, @median thorn and @strange gate. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[median thorn]

@celest shadow There are no operators in support, there is only a bot

[clear spindle]

KR version is limited to mobile so there's no fix for that other than to play on mobile.
I've answered you about that in #general-chat.

[olive dove]

In that case, check your linked social media for suspicious activities, change all passwords and enable 2FA to make sure that nobody else has access to them. After that use the log out from all devices feature in the game to kick out whoever logs in with your old credentials.

In addition, if you have a 3rd link (email or phone) we advise you to changes its password as soon as possible.

[crystal hemlock]

no i need a solution from mods

[clear spindle]

There's no solution.

If you wanna play on emulator use the global version.

[crystal hemlock]

@celest shadow please can you help

[celest shadow]

You will need to answer the FAQ bot according to your issue so that you can be connected to a support agent who can assist you with your issue.

[crystal hemlock]

no i want to play with my kr id 😞

[celest shadow]

We provide community support only for the global English version of PUBG MOBILE here, @crystal hemlock. Please refer to @clear spindle's answer as he is experienced with emulators.

[crystal hemlock]

please i need koean key mapping

[celest shadow]

Please be nice, @crystal hemlock. There is no need to be disrespectful. You have been answered, please move to a discussion channel: #chat or #pubg-mobile.

[crystal hemlock]

before they used to provide with the update now they are not updating @here

[desert raven]

Id 5391395577
Name A S A D

[clear spindle]

There's no keymap for the KR version of the game as it's not supported by the emulator, @crystal hemlock. Installing the game unofficially is against the terms of service of the emulator and will lead to an account suspension. Please refrain from repeating.

[celest shadow]

You will receive another in-game mail after the end of PMPL South Asia Season 3, @desert raven. It will include a detailed instruction on how you can claim your reward.

[unkempt reef]

Ok thank you

[crystal hemlock]

DOn't lie before we played with our kr id never this happened and this happened with new version after update

[stone wedge]

Can someone help me , I won a solo match above platinum5 without helmet and best, but it didn't count in the achievement

[clear spindle]

I do not have to lie on that. Keep playing on that and eventually you'll receive a suspension.
It is recommended to play the KR version of the game in mobile.

This server only provides assistance for the global version of the game as well as for the emulator, so as I said you do not need to repeat the same, @crystal hemlock.

[olive dove]

and no bag as well. You should make sure that you never picked those to begin with.
If for any reason you picked any, it won't count towards the achievement even if you dropped it again.

[stone wedge]

I didn't use backpack as well

I off autopick aslo

It happened 4 times for me I played only livik solo

[olive dove]

I see, it seems like you have met all the achievement conditions. I can't see any reason for it not to be counted.
Do you mind trying again but this time record your game play so we can check why this is happening?

[crystal hemlock]

i have problem with emulator only that the key mapping is not working

so i requested you guys for config filee

[clear spindle]

As said we cannot help if you're using other versions of the game.

[crystal hemlock]

that you are not giving me from past 30 min

[crystal hemlock]

atleast give me

global version config file

[stone wedge]

Sure of course , got chicken dinner and my rank increase except it is counting in the achievements

[clear spindle]

Editing files = instant ban.

[stone wedge]

You can use global version from pubgm emulator

[crystal hemlock]

brooo just key mapping for global what files i changed 😞

😭

[stone wedge]

Or use BlueStacks

[crystal hemlock]

waste

[clear spindle]

Play on mobile or use global version.

[stone wedge]

For kr version

Then use ipad or mobile

[crystal hemlock]

ok i need global version key mapping

i think you guys can give this atleast @stone wedge@clear spindle

[strange gate]

@olive dove hi , my account has been hacked and i need help 😭🥺

[crystal hemlock]

😕

[clear spindle]

I cannot.

[olive dove]

@crystal hemlock You have been answered in this regard multiple times, please avoid repeating the same question.
We only provide support for the global version of the game, thank you for your kind understanding.

[olive dove]

Sadly, we can't help with account related issues, please contact in-game customer support for further assistance.

[crystal hemlock]

i am asking for global now can you give now

[celest shadow]

Please use #emulator-support for further assistance, @crystal hemlock.

[clear spindle]

Global files for the KR. 😑

[crystal hemlock]

i need it man and i am observing for a long time i can't understand whats your problem

i am solving it with mods ok

😑

[clear spindle]

I won't help in violating the rules. Hope you understand.
Have a great day/night ahead!

[chilly prism]

Someone accessed my account, unlinked my social account and has linked 4 unknown social accounts in my game account. Now, I can access my game through Email and Phone only. I want to remove those 4 social accounts linked in my game account.
ID: 5112409755

[storm flume]

Please contact the customer service for further assistance, @chilly prism.

[onyx cairn]

Please move to a discussion channel, @round canyon.

[honest slate]

Dm me

[smoky spindle]

Is using VPN against pubg? Being in India there is no choice to open the game.

[clear spindle]

VPN is not recommended for playing PUBG MOBILE.

If you're located in India, please refer this message: #questions message

[kindred pier]

I need help please. One guy hacked into my twitter account and changed all the details. He is constantly logging in my account what should I do?

[smoky spindle]

She’s my friend. I want your team to help her as you couldn’t help me because of being in India. Customer support asks payment screenshot where there shows no option to send screenshot in in-game support of her.

[kindred pier]

To unlink it's taking 7 days and if he logins then the unlink fails. What should I do to secure my account?

<@&481161015728406538>

[feral forge]

you should contact the in game customer service for further assistance, we cannot assist you with account related issues here on discord. And please do not mention the role for such issues, it is only for emergency related to the discord server.

[kindred pier]

I have contacted customer service in game and my problem didn't get sloved. That's why I was seeking help here

[feral forge]

but we cannot assist you here on discord in this regard, only the in game customer service can help you with this.

[night cloak]

This guy raning hack ad on YouTube

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

Please take some action

@storm flume form is not opening

Here is his channel link https://youtu.be/rUMmcJ0W-k4

Please take some action

[wind apex]

Hello
In my Clan store I can't buy a room card

[feral forge]

please report through the form when it reopens, @night cloak.

[night cloak]

The form is closed

[feral forge]

did you buy one recently, @wind apex?

[wind apex]

No

[night cloak]

@wind apex you should update your clan

[wind apex]

How

[feral forge]

could you please provide a screenshot?

[wind apex]

This is my clan

[feral forge]

yes, please wait patiently till it reopens.

[night cloak]

@feral forge ok

[wind apex]

I can't 🤷🏻‍♂️

[night cloak]

@wind apex first of all join a Clan

[wind apex]

I'm in the clan but this is from another account

[feral forge]

there should be a 7 days cooldown, you can only purchase a room card once every 7 days, @wind apex.

[quick summit]

I have the Poco f3 6 gig version with snapdragon 870 (670k antutu)but when I play even at smooth extreme no antialiasing I get lag spikes and I monitered fps and I kept dipping to 40 fps randomly and never able to sustain 59 58 fps

In all tests it always sustains 60 fps even at HDR extreme I'm not using any tools either

It's not the phone since my antutu score is as it should be

What could be wrong with my app?

[crisp roost]

My account was stolen from the Korean account and I knew how to return it back but when I opened the account I found it independent 10 years I'd 6898452205

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp roost.

[storm flume]

Please do not use languages other than English, @bleak latch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[unborn mountain]

Is it?

[deft sequoia]

Please help my account has been hacked with tweeter

[unborn mountain]

Sir, Im asking whether your account is suspended or not

[deft sequoia]

No it is not suspended

[unborn mountain]

Press this then.

[supple siren]

Please I need help.. I have an account in PUBG that has been banned.. season 3 I don't use any cheating method I sent a lot of messages to pubg but no answer..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple siren.

[craggy ruin]

Hi

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tulip falcon.

[sick shale]

Report it via this form when it's opened.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy ruin.

[reef oyster]

My connections are already full, how will get this event rewards?

[unborn mountain]

Breakup with your lover and get new lover and get 1 new lover and get 1 new connections

[reef oyster]

Ok thanks

[lavish wadi]

i need one for my proplem

[unborn mountain]

Please state your issue, @lavish wadi.

[lavish wadi]

i have supported to one of the supporters for this proplem

[unborn mountain]

Im not sure I understand, @lavish wadi.

[lavish wadi]

this i am sorry

[unborn mountain]

You can DM a Moderator and tell how to fix.

[lavish wadi]

the supporter say that i deleat the main file and i do this but it isn't work and i delated the data file also doesn't work what i do??

[unborn mountain]

Say, it didnt work, to the customer service.

[lavish wadi]

didnt work

[median thorn]

Не могу восстановить аккаунт

[unborn mountain]

English sir.

[lavish wadi]

it didnt work

[slate island]

It has been like this for two seasons can you tell me how to fix it

[unborn mountain]

Which support help you, in game or discord?

[lavish wadi]

GURL

[unborn mountain]

That's not a moderator.

[lavish wadi]

what

[slate island]

It has been like this for two seasons can you tell me how to fix it
I mean the bonus challenge

[unborn mountain]

Please contact the customer service in-game for further assistance, @lavish wadi.

[hollow zenith]

can I get pubgm-official beta Discord server link?

[slate island]

Just delete the game and download it again

[lavish wadi]

i did it put didn't work also

[slate island]

Ok

[slate island]

Any answer

[sick shale]

What's your region?

[slate island]

Egyptian

Id:5952045518

[sick shale]

@slate island Can you take a screenshot of your in-game region?

[slate island]

Ok

[silk pollen]

hey everyone, when i try to change the password of my account, the verification code doesn't send to my mail. is there any solution to change it ?

[slate island]

Idk

[sick shale]

Check your spam/folder folder

[silk pollen]

i did but nothing

[night cloak]

cannot login with Facebook

[sick shale]

Not the flag, but your region in basic settings:

[night cloak]

help

[slate island]

Ok

[storm flume]

Please contact the customer service for further assistance, @silk pollen.

[hollow zenith]

@Jack Casper I need pubgm beta Discord link

[sick shale]

Can you take a screenshot of the error message?

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @hollow zenith.

[night cloak]

okk

Hi, my account has been blocked! Didn't use anything though !! Please reconsider! And solve the problem my nickname in the game (『BOOGI』) id (5688840043) thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[slate island]

It's not there!

[silk pollen]

@sick shale

[night cloak]

@sick shale

[sick shale]

Try again tomorrow, as the daily sending limit was exceeded. If the issue persists, please contact customer service via login screen for further assistance

[sick shale]

Apparently your account is registered in the EEA, and you can't change your country to their law. Also Bonus Challenge isn't available in Europe

[sick shale]

Where are you from?

[night cloak]

@sick shale India

[slate island]

So what no way to solve it

[upbeat summit]

my account was hacked and the hacker secured his social networks. I can't unpin them until 21 days have passed, but he logs into my account and spends my resources and changes control

[quick summit]

Any fix?

[sick shale]

Your only option is to create a new account, there is no way to change your region on this account

[storm flume]

Please contact the customer service for further assistance, @upbeat summit.

[night cloak]

@sick shale any solution??

[silk pollen]

what is the email of the pubg mobile support ?

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[fervent mauve]

Reason

[slate island]

But egypt is not in the EEA

[night cloak]

@sick shale ok thank you

[sick shale]

@quick summit Please submit a report about this issue in #old and remember to include your device information. Hopefully it gets more optimized in the future

[slate island]

I'm living in egypt

[sick shale]

You have a probably changed your region or selected a European country while creating the account, so EEA law has been applied

[inland dust]

Why am I seeing something like a 'pan icon' and has a 'up arrow' in it, in the start button?

[sick shale]

@fervent mauve Was your account hacked?

[sick shale]

It's just an indicator which means your next match is important as you're close to reach the next tier!

[night cloak]

I changed my region and I can't change it back what can I do?

[feral forge]

you will have to wait for the cooldown to end in order to change your region again.

[blazing beacon]

Hello there i'm Cala7K twitch streamer and pubg Caster in sa

I want to contact the pubg team to invite You to our show the Jun 13 Will be an amazing tournament with High level

[sick shale]

#questions message

[winter hill]

@feral forge hi the IP and port to port to CEO

[blazing beacon]

Thanks Rebel

[fervent mauve]

@sick shale no idk

[sick shale]

Reinstall the game. If the issue persists, contact customer service via login screen for further assistance in this regard

[tepid glen]

سلام عليكوم

[storm flume]

Please do not use languages other than English, @tepid glen. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dull river]

I have solution.

[tepid glen]

Hi Pubg mobile support I'm had an a problem my account has been Hacked

Please solve my problem

[dull river]

Hello, global support is not helping me also indian support saying that they are related to global pubg. Then to whom am related to..?

[flint flare]

My account was banned for no reason and l have not violated the rules and policies of the game. The name in the game is"OK・FanTasTic" and this is my account ID ( 5246254425 ) , and l wish you to remove this ban. if support can contact me or get me in a private room would be great.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint flare.

[tepid glen]

My account was Hacked The name in the game is"【EGY】AHMED" and this is my account ID ( 5503071832 ) , and l wish you to remove this Facebook account from my account. if support can contact me or get me in a private room would be great.

[clear spindle]

You can contact the in-game customer service for that.

No one could help you with that in Discord.

[tepid glen]

The robot it's reply to me

[clear spindle]

Patience.

[neon mulch]

Ban him

[unborn mountain]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[signal vortex]

this game has the worst support in the world

[jovial quail]

True

[nocturne cradle]

I've been banned for a week, I need help, I haven't done anything and I need to contact someone?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne cradle.

[tough tiger]

Can i have that form link for reporting online cheating content...

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tough tiger.

[tough tiger]

When will this form start accepting responses?

[orchid snow]

Good afternoon, my name is Maria. Today I changed the server in pubg mobile by mistake, I read the information where it was said that the server can be changed only once, I very much ask you to change the server back my id: 51390080679

[tough tiger]

You can change your server after 60 days, there is no other way.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @remote hound.

Please do not use languages other than English, @remote hound. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @remote hound.

[pale cave]

I can't connect to my account using my gmail

[storm flume]

Please avoid going off-topic, @drifting jay. You may have unrelated conversations in #chat.

[hallow gulch]

Are you facing a parameter error?

[pale cave]

When I login it says authentication failed

Please try again later

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @drifting jay. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hallow gulch]

They can appeal for their suspensions. If proven innocent, the ban will be lifted. Please avoid discussing account suspensions here, thank you for understanding, @drifting jay.

[hallow gulch]

Try again after some time. If that didn't help, use a different login method and contact customer support in-game.

[silver wedge]

PubgM what is this

[pale cave]

This iswhat I get

[main nexus]

Help me

[onyx cairn]

How may we be of assistance, @main nexus?

[twin coral]

Do the support team actually help with getting ur own account back? 🙂

[main nexus]

I can't install pubg mobile .it says app not installed

Only for pubg mobile 😭😭

[twin coral]

Its been more then a week and no answer ,someone login with me after the emails leaked! I still can login to it tho 🥲 he even link his Facebook

[celest shadow]

Feel free to submit your feedback in #old.

[celest shadow]

Which login method are you using?

Please contact the customer service in-game and request the support agent to unlink the unauthorized person's social media account, @twin coral. You will need to be patient for their response as they receive an enormous amount of requests every day.

[icy flume]

Hey anyone to help

[celest shadow]

Where did you download and install PUBG MOBILE from, @main nexus?

Hello, @icy flume. How can we help you?

[main nexus]

From chrome

[celest shadow]

Which website?

[icy flume]

I haven't received the confirmation email for PMNC for which I had registered my team week ago

[main nexus]

Pubg mobile official

[celest shadow]

Can you please reinstall it from https://pubgmobile.live/apk, @main nexus? Before you install the APK, please make sure that you have at least 7 GB of free storage in your device.

[heavy vortex]

This event ends on 4rth July right? or can it be some visual bug please confirm 🤧

[twin coral]

I did contact them its been more than a week, im afraid my account gonna get banned he threatened me if i login he will banned it for real

[celest shadow]

@onyx cairn will be able to assist you further with this.

[onyx cairn]

You will get it only in game. Kindly check the FAQ section of your regional PMNC website.

[glossy sable]

Can you explain your situation in more details?

[main nexus]

Ok

[icy flume]

But when will I receive the in-game mail... Approximate date?

[onyx cairn]

What's your region? @icy flume

[icy flume]

Pakistan

[onyx cairn]

One second, please.

[icy flume]

Ahh..okay

[twin coral]

After the emails leaked, someone was able to login to my account, i linked my Twitter and email only, so he linked his Facebook fast and even tho I changed the email password its was already late, so he gave me banned for 7days so he can unlinked my Twitter and thats what exactly happened, i have the emails only to log in , i have all the purchase in the game 2018~2020

[onyx cairn]

The in game confirmation mails will be sent out to the teams with the start of the competition - June 7th -. You can mail us your concerns for further clarifications at [e-mail] for Pakistan, @icy flume.

[celest shadow]

According to the event rules, the event should end at 00:00 (UTC+0) on June 1, 2021. Will confirm this with the community team, thank you for bringing this to our attention.

[hallow gulch]

Please patiently wait for customer service to reply, we cannot assist you here on discord, further than this.

[grim eagle]

@celest shadow hi I just have a question is there any news about the ipad pro 2021 glitches and when it’s gonna be fixed Thanks

[heavy vortex]

Thank you. ❤️

[twin coral]

😓 its been more then 12days and still no one help, but thx anyway

[hallow gulch]

It may take up to 60 days for your case to be processed and reviewed briefly, @twin coral.

[grim eagle]

@hallow gulch

I think pubg need an update for the ipad

[hallow gulch]

Such information is not given to the public, but fixed through in-game patches. Feel free to report any concerns/feedback or bugs in #old.

[heavy vortex]

Do tell which date is real 🤧 regarding buddy spin.

[celest shadow]

Will inform you when I receive the confirmed information.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @uncut ice.

[icy flume]

Thanks alot

[full lintel]

Account disabled

Can help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pulsar lagoon.

[full lintel]

Can help me

[raven mirage]

Hello, the Facebook account associated with the game has been stolen and I want to unlink it from the game

[celest shadow]

Please contact the customer service of your social media account in question for further assistance.

▫️ https://www.facebook.com/help

[raven mirage]

Hello, the Facebook account associated with the game has been stolen and I want to unlink it from the game
@celest shadow

[celest shadow]

If it does not interfere with PUBG MOBILE, it should not be an issue. We do not recommend using third-party applications either when playing the game.

[raven mirage]

help me plz ?

[celest shadow]

You should contact the customer service in-game for further assistance, and the customer service of your social media account in question to recover it.

▫️ https://www.facebook.com/help

[raven mirage]

I want the right way to contact game support

[celest shadow]

@drifting jay

The game stutters 90% of the time when i play 60 fps
What is your device?

I have somewhat stable 60 fps (at least the fps tracker says so)
FPS meters are usually not accurate.

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions on how you can contact the customer service in-game.

What is your device?

[vagrant onyx]

@drifting jay brother try to adjust the graphics

[lyric cedar]

Which fps meter u use? Most of fps meters are fake and if u use one downloaded from playstore than its fake only. It just tellls max refresh rate

[celest shadow]

If there are a lot of enemies around you, it is perfectly normal for your device to experience a small amount of performance reduction such as your FPS dropping or reducing. You will not maintain at 90 FPS constantly when there are multiple enemies around you.

If the issue is too excessive for you, please submit a report to #old and include a screen recording as well as the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

Did you use Google Play Games to log into your PUBG MOBILE account?

Have you updated or downloaded the Google Play Games application from your Google Play Store?

It either has to do something with your network connection or your Google Play Games application. For now, I recommend uninstalling the application and reinstalling it again as well as performing a routine repair in-game.

[night cloak]

Pubg is banned in India. How can I play now?

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @night cloak.

[wide void]

Vpn services are not recommended

[tawdry apex]

I have a question, is piston a human?

[celest shadow]

Please use #chat for discussions, @tawdry apex.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @drifting jay.

[celest shadow]

You cannot change your aspect ratio for the game.

[vagrant onyx]

Gfx tool will get your acc get banned 10 years

[unique hinge]

Ok

[hoary grove]

My pubg account has been back please help

[storm flume]

Please contact the customer service for further assistance, @hoary grove.

[supple hatch]

In-game BAN Pan page not showing the players reported since the last two days. It only shows reports till 31 May 2021 ... I tried contacting in-game support but can't get any help.. any suggestion ?

[fierce dune]

I panned for one year and iam not hacker please give me back my account

How can i talk to the company? 😩

[night cloak]

Hello I have an issue for one moth until now . I have an iPhone 12 Pro Max and my ping is 70 but it’s freezing when I am playing .

I did everything to solve my issue but still freez

[fierce dune]

I want to talk to the company i dont deserve one year ban 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce dune.

[night cloak]

So someone can really help me

[chrome coyote]

Try mobile data.

[night cloak]

I did it my friend but still lagging

[sullen oyster]

How to report a hacker in discord?

[night cloak]

I send many email to pubge support but no response

[chrome coyote]

Try a different server. It is possible you live too far from the near servers available to you.

[night cloak]

@chrome coyote do you think it can work as well

[sullen oyster]

@polar marsh how to report a hacker on discord?

[chrome coyote]

Or you can just use a friend's internet and see if it’s still the same.

[night cloak]

I used 5G SIM card I measure it by speed test .result : ping : 40 so fast

[chrome coyote]

Use someone else’s Wi-Fi.

[night cloak]

To be honest i did it . And I change the cellphone too and it’s the seem