questions

[clear berry]

Gun slinger, close encounter, berserker all are hard but middle man is hardest

They done jack your efforts lol

[robust mortar]

Ik, I learnt gyro last szn and that’s how I get these kills. M4 full gyro with angled grip

[clear berry]

No mods???

[zealous turret]

@robust mortar that's because ur account is under investigation for suspicious activity

[clear berry]

Ooohhhh

[robust mortar]

How does that happen? Ppl just report me ?

[clear berry]

Probably, when your account marked as suspicious U can't get those ranks

[robust mortar]

How stupid

[clear berry]

But it only should last like one-ish week

I mean they do it to stop cheaters from getting there

[robust mortar]

I don’t even know what to say now. I hate pubg

I Wasted my time playing

Try so hard for nothing

[zealous turret]

give it like a week and it should start showing

[robust mortar]

In a week I won’t be number one cause I’m done playing

I’m going back to warzone on ps4

Screw this. I spend too much on uc anyways. I’ll save money playing warzone

[clear berry]

Even if u stop playing for week and come off Sus list, you'll still land somewhere in middle man bruh

[robust mortar]

That’s nothing . I wanted to be at the top

😭

How do u I even get marked as suspicious? Do my dead enemies just report me cause they mad?

I don’t understand this

I’m so disappointed in this

[unborn mountain]

Please wait until the investigation ends, @robust mortar.

[austere ledge]

Dear PUBG Team, this player named 『SV』SCORPION and his id 5244511277 uses wall hack and teams up with cheaters to push rank please review this account

[robust mortar]

Will I get the titles when it’s over and they conclude I’m not cheating ?

[unborn mountain]

Yes.

[robust mortar]

Oh for real?

I will get titles ? Okay I’m not upset anymore :)) I know I’m not a cheater and that’ll conclude soon. I just thought I wouldn’t get titles

[unborn mountain]

They'll mark you as ranked if so.

[boreal steeple]

Please , i need help here i lost around 300 uc without spending even 1 , few hours i had 303 or 308 , now i opened the game to find out that i got 8 uc only!! Where did the rest go , i 100% didnt spend any i'm sure please help me

Sorry for bad english

[robust mortar]

I’ll get titles tho right? All I been doing was hotdropping for two weeks. My win ratio is like 20 % cause of it

Normally it’s 60-70% win ratio

[unborn mountain]

Please report the player in-game, alternatively, you can also submit a report through this link:
http://cheater-report.pubgm.cc/

[robust mortar]

I was oncer number one squad wins for two szns

[unborn mountain]

It's their decision, Im not quite sure, please just be patient until the investigation ends.

[robust mortar]

Okay I’ll get some rest and check again tm. I was up since midnight last night playing. I’m tired

Game all day then sleep and do it again for two weeks now

Thank you all for the help and for your time

Let’s hope I have titles tm

[boreal steeple]

Who Should i ask help from ?

[unborn mountain]

Contact the customer service in-game, @boreal steeple.

[boreal steeple]

Sorry but where to find it

[unborn mountain]

5.4 on #faq.

[boreal steeple]

Ok thanks

[night cloak]

add payload to customs rooms 😬

[unborn mountain]

Feedbacks or suggestions can be done on #old, @night cloak.

[wild marlin]

السلام عليكم ممكن مساعده؟

[storm flume]

Please do not use languages other than English, @wild marlin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dim bronze]

Есть русские?

[night cloak]

Please I want to disconnect the internal connection of the PUBG Mobile game because it bother me

[dim bronze]

why can't I exchange BP for silver

I don't have a BP tab in the shop

[turbid gorge]

Someone hacked my game and stole my account and I can’t log into the game, I email customer support and I just get a computer response I have screenshots of the thread where I was speaking to someone in customer service but now I’m logged out and cant get back into the game. Please help

[high frost]

Are you playing global version?

[warm pilot]

I need someone to assist me

regarding youtube and pubg relation

pm if u feel u can help me out... ty

[drifting sequoia]

Please help me to get m416 glacier in pubg. Someone please tell me the way.

[unborn mountain]

Test your luck

[unborn mountain]

Please send a screenshot.

[final cloak]

Is it true that pubg mobile will get banned in bangladesh ?

[drifting sequoia]

@unborn mountain I spent almost 50 k UC and I didn't get it.😞

[unborn mountain]

It's based on luck.

[night cloak]

im pushing conq on solos NA and im supposed to be top 10000 but it just says im unranked. currently crown 2, my account is level 35 account. my id is 51440965300

[brave steppe]

I have a KR account but I live in USA. Is there a way that i can use that acc?

[brave steppe]

You can redeem BP to get sliver everyday

[clear spindle]

Refer #faq 3.14.

[clear spindle]

This server only provides assistance for the global English version of the game.

[crystal gorge]

#comm

[real gust]

I have lost my account.
I am starting playing game after a long time I forgot email and password
I have many emails and social media I don't which is linked with my account .
If pubg team just tell me which social media or email my pubg is linked with
I can retrieve my account
My id - 5427273799

NOTE - I have proof while playing this account

[clear spindle]

You can check all the social media settings for that, @real gust.

[real gust]

@clear spindle checked but unable to find my account if you just tell me which social media or email is it linked with it will be very helpful sir..

[clear spindle]

Unfortunately it is not possible to help you with account related issues in here. Try contacting the in-game customer service.

[real gust]

@clear spindle sir I tried in game customer server it is not helping.
If you can please help me with higher admins or mods

[gritty glade]

What is the meaning of this number #?
Reach conqueror since 4 season but still don't know what is the meaning of this # number!

[clear spindle]

Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues.
Trying these is the only solution:

You can check all the social media settings for that.
Try contacting the in-game customer service.

[real gust]

@clear spindle Can you tell email or something to contact Tencent team

[thin halo]

It shows your last 2 digits from your ranking as example #343. You may report this visual bug in #old.

[thin halo]

[e-mail]

[gritty glade]

This bug since 2.5 years

[wild vapor]

This mail is fake always bot answers can i get the real mail to contact tencent?

[thorny condor]

5395617503 ban this hacker i have video prrof

@thin halo

[rough cargo]

@gritty glade there's bugs from day 3 they haven't fixed yet. You report , you show them, you document it, nothing gets done.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @thorny condor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[clear spindle]

That mail is for general queries.

[thorny condor]

I want mail contact to resport an cheater

@clear spindle

[proven crescent]

Lord Ffing help me

[thorny condor]

@thin halo

[thin halo]

Refer to this message:

#questions message

[thorny condor]

Okay @thin halo

[proven crescent]

I am losing my sh!t honestly wtf do I do? I ask here nobody tells me I ask there nobody FFING ANSWERS ME!

[clear spindle]

You may check your emails or the app store settings for the payment details and for the registration date check the social media settings. There's no need of bypassing the chat filters or using excessive capitalization.

[proven crescent]

Well I said I am losing my sh!t and it deleted the whole message so how do I express how frustrated I am if it deletes the whole message? Just censor it for god’s sake why delete the whole message?

[night cloak]

@proven crescent This is a community support for server members to help each other. I don’t really see why you should type something like that. Feel free to use #old if you need to express how frustrated you are to the developers.

[arctic thistle]

if anyone help me i will give him 660uc

[storm flume]

You can now access #emulator-chat and #emulator-support, @arctic thistle. Revert this at any time by sending .emulator in #481204134859505684.

[proven crescent]

To express my frustration that nobody in here is helping me either? Like right now I am getting a response about a word I used to express how I feel instead of the issue says enough?

[night cloak]

@arctic thistle Btw, what’s that GRKING folder on top left of the screenshot?

[arctic thistle]

idk

[night cloak]

@proven crescent Again, this is a community support. A channel for the members to help each other. If someone is not helping you, maybe because they don’t know any solution. Feel free to use #chat for such.

@arctic thistle You don’t know?

[storm flume]

Shehri,#7487 was banned | Cheater

[unborn mountain]

Sick.

[fleet wigeon]

[proven crescent]

Here is the dilemma, I downloaded pubg mobile played on a guest account deleted pubg to get rid of the guest account and start another guest account because of the daily login rewards even I missed out on the rewards of by not consecutively logging in

[night cloak]

what would classify as abnormalities though. this is a brand new account never got banned. as soon as i hit top 10000 im unranked

[proven crescent]

I don’t remember if I made a purchase on that guest account before my current account so the first receipt I don’t or can’t say if it’s accurate because AppStore does not show which account it was recharged for like say how Midasbuy would say

[night cloak]

@proven crescent You actually cannot recover a guest account. Even if you submit all the information, the support will reply you that they cannot help you.

[proven crescent]

Who said I am?

I am asking about how I can get the accurate information in regards to my purchase receipts and the registration date

[final scarab]

Could you please remove pistols from sniper training in arcade next update

[night cloak]

I see. That is a problem if you used the same Apple account for multiple purchases.

@final scarab Feel free to share your feedback it in the #old channel. Let the developers look into the issue.

[proven crescent]

Exactly and the receipts don’t say which account the purchase was made for

And support tells me incorrect information and nothing else and idk wtf is incorrect the receipts or the registration date

[night cloak]

That is indeed an issue. Maybe you wanna let the developers know about it in the #old channel?

[proven crescent]

Secondly the receipt from 3 months old... they don’t say if it’s within the 3 months or more so I.e. say it’s 1 April so 1 jan is 3 months do they want it in between 1 April to 1 jan or after 1 jan? They don’t say so I don’t know if my second receipt is wrong or not

[proven crescent]

When I ask them these questions as you can see from the screenshots here they just completely ignore me

[night cloak]

They meant the 2nd receipt must be 3 months old or older. Basically not a new one.

[proven crescent]

Okay so the AppStore purchase history has these categories and you are saying the receipts in the last 90 days is incorrect right?

Coz 90 days would fall under as the receipt wouldn’t likely be exactly 90 days old and months can have 31 days etc

[night cloak]

Don't be bored, I'm blocked because my friend was using the hack in the game. Is there a way to reduce this 7-day period? I did not know he was using the hack. I'm sorry.

@proven crescent Remember that a receipt is something that was sent to your email. Screenshots from settings > purchase history will not work.

[harsh quest]

Why my ultra hd grapich different😭

[proven crescent]

Huh? Why not? It’s the exact same thing

[celest shadow]

We will contact you privately when the reset has been issued. Please be patient.

[night cloak]

@celest shadow pls help😫

[brave python]

Guys i bought an account. Before 10 days. And i was just banned for 10 years. Not using any hacks or anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave python.

[quiet falcon]

is pubg gonna fix the training room? my fps is going down when i'm in training but not in cheerpark

[young hinge]

I want to know when pubg will provide 90 fps for other devices because in market there are devices which are coming with more snapdragon 800 and also they have 90 and 120 hz refresh rate screen... Which could handle 90 fps easily without any issue or lag

[deep zealot]

any helper?

[celest shadow]

Unfortunately, if you have repeatedly teamed up with a cheater, you will be punished. If you feel like you have been wrongfully banned, please use the File Claim option to appeal to your suspension. You may refer to subpoint 2.12 in #faq for further information.

[night cloak]

@proven crescent No. A receipt (attached example) has more information. The purchase history does not have such information.

[proven crescent]

It has the exact same

[night cloak]

No, the blocking was correct because my friend admitted that he was using cheat, but I am still blocked for another 5 days and I need my account.

@proven crescent It does not. If you notice, there’s no document ID and a few other information on the purchase history.

[proven crescent]

Yes there is

What’s the difference?

[celest shadow]

You will have to wait until your suspension period ends as you have teamed up with a cheater to gain an unfair advantage over other players in the game. Please be advised that we will not be able to assist you in this regard.

[deep zealot]

@celest shadow i have a problem

[night cloak]

@proven crescent My bad, it might be different region to region. The game only accepts the detailed purchase screenshot.

[celest shadow]

How can we help you, @deep zealot?

[deep zealot]

it is a scammer on this server

https://cdn.discordapp.com/attachments/493698637629751298/848802526613864508/unknown.png

[proven crescent]

Okay nevertheless thank you I will try to find the email copy and use that instead

[storm flume]

Please consider blocking the user or reporting the content to Discord, @deep zealot, as we are unfortunately unable to assist with behavior outside of our Discord server.

[deep zealot]

ok

[proven crescent]

That answers my question 2 about the receipt having to be older than 3 months but question 1 and 3 is still a mystery

[night cloak]

@proven crescent Sure. Try with different purchase receipts. You should be able to create a new conversation if the support does not accept one. But what you mentioned about the multiple purchases with a single account is really concerning. I recommend you to share your voice in the #old.

[proven crescent]

Where do I get the accurate registration date?

[night cloak]

The accurate registration date is not listed anywhere. Only when you installed the game/linked your login method can be found.

[proven crescent]

Well as I said here @night cloak

That’s the issue for me

Now I downloaded the game and then 8-9 days later is what the game showed my registration date to be as on the 3rd anniversary recap

[jade locust]

My PUBG ID got hacked and its country has been changed to Russia. Any option to change country before 50 days?

[celest shadow]

We have received numerous feedback from other members about this. PUBG MOBILE is only optimized to support the 90 FPS option for certain devices at the moment, however in the future, it may be optimized for other devices as well. Feel free to use #old to share your feedback.

[proven crescent]

Now when I look at the list of my achievements at the very easy to do achievements that you would very likely get done such as win a classic match(bot lobby) or kill 3 enemies in a match or kill 10 enemies in total or kill with AR etc they all give me the date which is 1 day after what the anniversary recap shows

[green fern]

You can’t change your country before the date

[proven crescent]

So say i.e. the date I downloaded pubg is 14 jan 2020 the anniversary says 22 jan 2020 and my achievements mentioned above^ are completed on the 23rd of jan 2020

[jade locust]

They even linked VKontakte. Not able to unlink that aswell. Any way to secure the ID?

[rancid sable]

Y are they banning accounts for no reason??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid sable.

[green fern]

Unfortunately it is not possible to help you with account related issues in here. Try contacting the in-game customer service.

[jade locust]

Ok thanks

[hazy crystal]

I want help regarding my account in the game, it has been hacked, please. People hacked my account in the PUBG game

@jade locust @polar marsh

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, and the customer service of your social media account in question.

[hazy crystal]

I contacted you but to no avail

[spring wasp]

Hack selling YouTube channel report

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @spring wasp.

[celest shadow]

If you have contacted the customer service in-game, please be patient for their response.

[hazy crystal]

ok thank you

[placid elk]

@lime juniperCan you please check report number 326
how is it saying the invite is invalid ?
over here the invite is working
please check the invite with another id

[green fern]

Don’t ping the moderator unless it’s something important

[green fern]

You can just message here and you will be answered when someone is available

[placid elk]

yes its important that why i pinged Error who manages the reports

[tough tiger]

I know a telegram channel which sells hacks...how to report?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tough tiger.

[night cloak]

Hey

Anyone from costumer service who could help me?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[night cloak]

I tried but no one reply me!

[celest shadow]

Please be patient, a support agent will respond to you as soon as possible, @night cloak.

[night cloak]

The issue that i got banned for 10 years for no reason i just need them to review my account, i have spent a lot of money on it. It is really disappointing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hardy gyro]

Why am I not getting Terminator title from I week? Sometimes it's showing ranked but sometimes not, please help me out.Give me the title . I should get the title by today (Monday,31,May).

[quiet moon]

Hey, I would like to talk to an admin

[cyan portal]

Oo then when will uhd will come

[mortal apex]

What’s about?

[quiet moon]

I would like to unlink my social media

[thorny condor]

Hellow my friend is playing with hacker and rank pushing more than 1 week hacker is not playing with my friend since 5 days so today hacker will ban after my friend ban 7 days??
@mortal apex

[mortal apex]

You can unlink your social media as long as you have two of them already linked. Remember that you can unlink one social media at a time.

[umbral bay]

Any PUBG Stuff Available for help???

[quiet moon]

How can I unlink email? can you guide me please and thank you

[night cloak]

My account was stolen please help, the support didn't do me anything, please

[thorny condor]

Reply me @mortal apex

[agile latch]

Pubg Not help us 🥱 they are just here for time pass

[woeful cypress]

Yes like thiss they want us to stop playing this game

[mortal apex]

Playing with someone who uses cheats is not a good thing to do.
If the system detected that your friend has been playing with a cheater, that means your friend will get 7 days ban, for teaming up with hackers.

[mortal apex]

How can we help you?

[woeful cypress]

I need help about hack

[mortal apex]

You cannot unlink you email as for now. For further information you may contact the customer service in game.

[agile latch]

Yes u can by glitch 😂😂

[mortal apex]

Please contact the customer service in game, only they can help you with account related issues.

[umbral bay]

I brought Season 19 Royale Pass but my Send Season 19 Royale Pass and i did not collect what happened if i collect now?

[woeful cypress]

Same problem i have i cotacted

Contacted

They say you have to wait for 60 days

What if hacker unlink my facebook too he having 2 access

[night cloak]

Please I want help. My account has been hacked. Customer service. Do not help anyone. Please help me

[umbral bay]

What if i collect the gifted RP on Season 20? or it will expired?

[mortal apex]

What do you mean? Can you please send a screenshot of it?

[agile latch]

You have any acces of your account

[mortal apex]

At this point, you will have to wait.

[agile latch]

Who wait 2 month for this 😂

[night cloak]

Yeah

[mortal apex]

The customer service in-game is the only one that can help you with account related issues. Since they receive a large number of support requests, you may not receive a fast reply. Please wait patiently for a response or try to start a new conversation.

[mortal apex]

Please if you do not require any assistance move to #chat or #pubg-mobile. Thank you.

[woeful cypress]

I am waiting but this need to stop alot of people losing there account pubg have to make something like if i am linking my email there i have to write a password not like that if someone longined he can do whatever he want

[mortal apex]

It will be expired as you have already purchased the RP before.

[agile latch]

Yes i hate this and u can unlink your email with glitch 😂🖖🏻

[woeful cypress]

How that’s glitch work

I just need to link my gmail there then I don’t care about his socail media

I linked my phone number

He linked his email now my phone linked his gone

[umbral bay]

Can't i use it on Season 20?

[wise mason]

My account hacked can't acces help

[agile latch]

Type , how unlink email and number on your pubg account type this on youtube *

[woeful cypress]

All of those are waste of time i watched

[wise mason]

@woeful cypress I lost my account can't accese

Access

[celest shadow]

Please refer to subpoint 3.14 in #faq for further information.

[agile latch]

No hro i unlink my email and number through this

[woeful cypress]

I need something offical and i have all proof that’s my account and they have to see what’s linked from when

[wise mason]

@woeful cypress my id hacker unlinked my fb and linked his

[woeful cypress]

Send that video link in my dm

[wise mason]

@woeful cypress if u get a solution pls send it to me also

[woeful cypress]

Bruh i just have facebook linked on my account hacker have twitter and email linked

[wise mason]

@woeful cypress same

Same to same @woeful cypress

[agile latch]

Done

[mortal apex]

You may try to change your password by following these steps, @woeful cypress :

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[woeful cypress]

Ofcourse but i still have access that’s a good thing for me

[mortal apex]

Unfortunately it won’t work.

[woeful cypress]

Not sending any email

And if I’ll forgot password hacker will get the email of that

[wise mason]

@woeful cypress I was having accese till 1 month after that he unlinked it and I was not able to cancel

[woeful cypress]

Hacker have his email linked on my account

[wise mason]

@woeful cypress I know the id which was first linked can't not be unliked but how he got that

[woeful cypress]

I just have faceboo access

[agile latch]

I think u living in 90s 😂

[woeful cypress]

I have been playing from season 2

[night cloak]

For more than a month, I have been trying to reach customer service, but I have not succeeded, and the thief has linked my account on Twitter + play games. I want help in canceling Twitter + play games. Please serve customers. Do not help anyone.

[storm flume]

Please avoid going off-topic, @agile latch. You may have unrelated conversations in #chat.

[wise mason]

@woeful cypress I will be having it till 2 or 3 months

[woeful cypress]

Like how pubg security can be weak like thiss

[wise mason]

@woeful cypress many accounts are hacked in the world and we are some of them

[agile latch]

I am just helping

[woeful cypress]

They have to see this and unlink all of the others account i linked facebook from day one i started

[wise mason]

@woeful cypress on 23 may pubg by mistakly leaked many accounts info

I think thats why we are getting hacked

My money 😫

[celest shadow]

No PUBG MOBILE systems have been compromised. Please refer to #news for further information in this regard:

#news message

[wise mason]

@agile latch help me

[woeful cypress]

Pubg have to add something on account linking and email linking section if a person linking his email they have to write a password of the frist linked account

But they left is like that

[wise mason]

@woeful cypress ya

[celest shadow]

Feel free to use #old to share your feedback and suggestions.

[wise mason]

But now how Ill be get acces to my acc

[celest shadow]

Please contact the customer service in-game for further assistance, @wise mason.

[empty hull]

hello

[empty hull]

i changed my server accidentally,can you guys help me change back to asia

guys?

[night cloak]

This is what the thief does on my account. Have you seen?

Is there an answerer?

[strange isle]

Can anyone help me?!

I want to unlink my google play option

Bt now i’m on ios so need to know how to unlink it

[green fern]

Have to wait 60 days

[green fern]

He’s trying to unlink your social media

[blissful valley]

Hi guys how could I get esport rooms and how much it cost ? That’s u a lot

[steep cradle]

Hi how does this work? Does it go up when I play matches? Or when I complete missions?

[dark vessel]

@Piston#٠٠٠٧ I need the help of a person who stole my Facebook account and this person logged into my PUBG account and unlinked the email and now I can’t access my account can you help me please

[green fern]

You have to spend the time in that is give there is the game

[night cloak]

@steep cradle Play matches.

[dark vessel]

@hope#I need the help of a person who stole my Facebook account and this person logged into my PUBG account and unlinked the email and now I can’t access my account can you help me please

[night cloak]

I know that but PUBG is helping, unfortunately

[clear spindle]

Contact the in-game customer service for account related issues, @dark vessel & @strange isle.

[steep cradle]

I did but it’s stucked there

[clear spindle]

There's a limit per week.

[twilit stone]

Dose it say +1 points

[night cloak]

For more than a month, I have been trying to reach customer service, but I have not succeeded, and the thief has linked my account on Twitter + play games. I want help in canceling Twitter + play games. Please serve customers. Do not help anyone.

[dense star]

hello game developers, my account was hacked and I ask for help, you can write to this mail [e-mail]

Help

Pls

Pls Help

[night cloak]

Hello

[green fern]

Pls be patient
There are lots of report receive daily

[night cloak]

What patience are you talking about? I spent a lot of money on my account, and because my account stole my eyes, and you say to be patient?

[celest shadow]

You should contact the customer service in-game and the customer service of your social media account in question for further assistance.

▫️ https://www.facebook.com/help

[night cloak]

I have all the information proving that this account is mine, why don't you help me?

[celest shadow]

Only the customer service in-game will be able to help you unlink the unauthorized person's social media account. Please contact them and accurately provide them with all the information that they requested.

[storm flume]

Please contact the customer service for further assistance, @dense star.

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[dense star]

I contacted and am waiting for an answer, this account is dear to me and I want to return and I am worried about my account as I may not return it

[storm cape]

One message removed from a suspended account.

[celest shadow]

Please be patient, a support agent will respond to you as soon as possible, @dense star.

[celest shadow]

Teaming up with enemies or cheaters will result in a temporary account suspension. Repeatedly doing so will result in a permanent account suspension.

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[celest shadow]

The ban avatar indicator is applied to a 30-day or above suspension.

[storm flume]

Please avoid going off-topic, @frosty depot and @eager iris. You may have unrelated conversations in #chat.

[dense star]

I will try to

you can contact me at any time by this mail: [e-mail]

if necessary, I can give you important information about my account

I contacted and am waiting for an answer, this account is dear to me and I want to return and I am worried about my account as I may not return it

[frosty depot]

@celest shadow I know.

I just put question mark ? On it..

Dyno premium is the best bot ever.

[dense star]

I do not know how to write in English and I will have to use a translator if there is a delay in reply sorry

I'll wait for an answer

[spare bison]

She is my wife please restrain yourself from her thank you

[frosty depot]

Don't chat here

[lime harness]

Hi support
My account has been stolen through the Gmail linked to it, and the thief or hacker has changed the connection of the other platform and I cannot access my account permanently, but I have most of the information that proves that the account is mine.

[frosty depot]

#chat go to chat @spare bison

[reef pollen]

why a title didnt give to me

[dense star]

I also have the same problem

exactly the same, he made another binding for me too

I think you need to give important information about the account (which mail was attached to, idi)

[lime harness]

• After trying to recover, I have successfully recovered my Gmail, but I was surprised by a new account, level 1

Ask me about any thing in the account and i will give you Correct and accurate answer

[frosty depot]

@celest shadow can u help this girl??? @dense star

[green fern]

Please contact the customer service in-game for further assistance,

[dense star]

i'm b

I'm bou

[frosty depot]

Ok

[tribal tiger]

Good day . Hacked the game. And we changed the social networks, help them turn them off and return my social network. There is an email linked to the game.
I haven’t played for a long time because I’m on vacation, but sometimes I went to see what and how and saw that I had already been banned 3 times. Because of a bad man who broke me (

Good afternoon stolen account

1. Id:543693308
2. Facebook
3. Andrey Semenov
   4.Untie all social networks since the cracker tied their own .
4. The account was created in 2018 in July or August I can not say exactly

[dark vessel]

@Piston#I contacted them, and they did not help me, so I asked a friend of mine, he said, “Go to the company’s disk, there will be people to help you.

[frosty depot]

@tribal tiger take the help of owner/community team

[lime harness]

It didn't help me

[unique quarry]

Hello, I need help regarding gameloop wherr should I ask?

I installed gameloop on my new laptop, everything is fine except for the sound, there is a delay / lateness 1 second in sound
How to fix it?

[dense prairie]

Dear pubg mobile official, I am the owner of the account with the ID number 5270961155
grkemss.
PUBG from the account number 5270961155 since the 4th season of 2018
I'm playing MOBILE and I made my first payment by buying RP in the 12th season.
I have always played actively and according to the rules and until now
I have not been banned from the game for a period of time in any way.
My account was completely removed from the game on April 27 (17.25 UTC+3) for 10 years.
This obstacle was an unfair action on my side.
I think and absolutely no cheats or refunds on my account
I would like to state that the uc was not purchased.
opening my account after confirmation that I am a player
I request you to take necessary action and inform me.
Grkemss is your player with ID number 5270961155.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense prairie.

[celest shadow]

Please use #emulator-support for further assistance, @unique quarry.

[frosty depot]

@celest shadow ok

[celest shadow]

Only the customer service in-game will be bale to help you with account related issues. Please refer to subpoint 5.4 in #faq for further instructions.

[dark dove]

@celest shadow i can't play tdms it always blacks out then kicks me out

[silver basin]

Hello support

Can you BAN my account? I dont want play this trash game more

[wide void]

Did you try repairing the game?

[dark dove]

Yes many times

@wide void

[wide void]

You are playing on mobile right?

@dark dove ^^

[dark dove]

Yes

[wide void]

@dark dove what about reinstalling? Did you try that as well...?

[dark dove]

Yes

[dark dove]

Many times

[wide void]

Is your Internet connection strong? @dark dove

[dark dove]

Yes

I can play classics normally

[wide void]

Aight just try one more thing change dns settings #faq 4.3

[dark dove]

Just not tdms

[wide void]

If this doesn't fix feel free to report it In #old @dark dove

[dark dove]

Ok cheers

[wide void]

❤️👌

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[unborn mountain]

What hashtag, @storm cape?

Can you show me a screenshot of the ranking section?

[storm cape]

One message removed from a suspended account.

[night cloak]

Ive accidentally changed my server from asia to middle east and i cant switch back due to thr cool down. Is there anything i can do? Ive tried the pubgm support already.

[celest shadow]

Your only option is to wait for the cooldown.

[storm flume]

Please contact the customer service for further assistance, @tribal tiger.

[lime harness]

It didn't help me at all he also closed the conversation

[shy tide]

Few days ago i recieved ban pan notice in my account then i delete my pubg then reinstall it but still my friends are saying that my account will be ban in future. is that true ?

[placid elk]

@lime juniperMadam even report number 337
the invite is working from my end
please re check the invite with another id

Please do check report number 326 and 337 because i have double checked and the invites are working

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[celest shadow]

You should recover your social media account first. Please refer to subpoint 2.8 in #faq for the social media support links.

Yes, please refer to subpoint 3.14 in #faq, @storm cape.

[celest shadow]

You can send your inquiries to the #community-team channel when it reopens.

[agile latch]

Hey

I see 1 person today he is selling o

[celest shadow]

As long as you agree and abide by the user agreement, your account will not be suspended.

[agile latch]

He is selling pubg tournament cards for 150 DOLLAR

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[celest shadow]

Feel free to send me a message privately in this regard.

[storm cape]

One message removed from a suspended account.

[lime harness]

I have restored my social media accounts but the thief has unlinked a game from them

[shy tide]

I have agreed and abide... is my account safe now ?

[celest shadow]

If the system detected abnormalities in your account, your rank will be frozen until the investigation by the security team is over.

[lime harness]

is there any hope in my case?

[celest shadow]

If you do not violate the user agreement, nothing will happen to your account.

[storm cape]

One message removed from a suspended account.

[celest shadow]

Please contact the customer service and let them know about this.

[agile latch]

@celest shadow i send u message

[celest shadow]

If you require further assistance in this regard, please contact the customer service.

[lime harness]

that was them Answer

[still jay]

Clause ten years from the date of April 17th, I tried to communicate to solve a problem that is answered by the diary of my bot

[lime harness]

The hacker is currently playing with pleasure and I am here begging you to help me with the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still jay.

[lime harness]

please help me

[celest shadow]

If you have recovered your hacked social media account, please contact the customer service again, @lime harness. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[lime harness]

i know you cant do any thing only guide me

i recoverdy account and i found a new account level 1 not mine

[formal jolt]

<@&481161015728406538> I'm faceing lag and frame drop problem in cherpark s training grund
Phone - iPhone XR
Name - anshul
Network - mobile data jio 4G
Country - INDIA ❤️

[lime harness]

I am so sad

[wide void]

Do not mention moderator role until its an emergency

[wide void]

The game services has been terminated for India due to game ban by government

[formal jolt]

But I'm in USA

[wide void]

You can report it in #old

[wide void]

You have been guided to contact customer support ingame

[lime harness]

and they didnt help

[wide void]

That is the only way to get help regarding the issue you are facing you may move to #chat

[mystic knot]

Hello, anyone can help me with binding acount question?

<@&481161015728406538>

Sorry for tag

[celest shadow]

How can we help you?

[mystic knot]

So, i have an old account that was banned and is linked with facebook

[celest shadow]

Please remember that the moderator role mention is reserved for server-related emergencies.

[night cloak]

So uhh, I lost my account with my phone number, + gmail. I have no access to my account but they can check the log ins, ip address etc to proove that it is mine, I am pretty sure that I have enough proof. I just need my account back.

<@&481161015728406538> sorry for tagging

[mystic knot]

And i have new account and i want to get the facebook linked on the new, can support unlink the account from the old one?

[twilit trout]

Hello I didn’t receive the Hashtag “Squad Win” even tho i am in the top 100

[mystic knot]

You need level 34 and gold v minimum, Mannar

And you need to have that flag

[twilit trout]

Im ace 3 and my level is 77

[frozen schooner]

https://fb.watch/5QxQ5b7QTb/

[mystic knot]

And the it updated at 3:00 i think

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @frozen schooner.

[twilit trout]

All the people received the hashtag only me didn’t

And my account is linke via Twitter

[celest shadow]

If you do not have access to the old account to unlink the social media account in question, you will not be able to use it to link to another PUBG MOBILE account, @mystic knot. Please use another Facebook account or a different social media account to link instead.

Please refer to subpoint 3.14 in #faq for further information, @twilit trout.

[mystic knot]

Ah, thats bad :(i want my friends from facebook..

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. Be advised that the moderator role mention is reserved for server-related emergencies.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hi please I need pubg support important

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why I was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[twilit trout]

Hi, i didn’t receive the hashtag “Squad win” even tho I’m ranked 50 in my flag and my account in linked via Twitter and my level is 77 and my tair is Ace does someone know why?

[night cloak]

when i log in from mail

it says parameter error

and this

[drifting jewel]

how can i get in touch with the admin team here?

[night cloak]

@drifting jewel No admin here, unfortunately. May I know what help you need?

[twilit trout]

Hi, i didn’t receive the hashtag “Squad win” even tho I’m ranked 50 in my flag and my account in linked via Twitter and my level is 77 and my tair is Ace does someone know why?

[drifting jewel]

@night cloak I would like to know if live notifications for pubg partners are available in vip content?

could you add it for pickles? we have an announcement channel

[night cloak]

yall rlly ignored me?😐

[drifting jewel]

i dont see his live notification added here - if anyone from admin can access the server and add to the vip content it will be great

[vagrant onyx]

You try log in and that error show ?

[night cloak]

yea

[vagrant onyx]

Your log in method has some issue

[twilit trout]

Can someone help me?

[vagrant onyx]

Yes ?

[night cloak]

its from email?

[vagrant onyx]

You log in from email/phone number ?

[twilit trout]

Hi, i didn’t receive the hashtag “Squad win” even tho I’m ranked 50 in my flag and my account in linked via Twitter and my level is 77 and my tair is Ace does someone know why?

[night cloak]

yes

[vagrant onyx]

Was it say unranked ( btw its say sometime to get the title you wont get it instant might take near 1 month )

[vagrant onyx]

This error happen sometime
btw was it working yesterday ?

[night cloak]

I want to report this hack and tamper with files

yea it was working yesterday

[vagrant onyx]

Wait for a bit i guess

[night cloak]

alr

[twilit trout]

Im ranked 50 and every one can see it but I didn’t receive the hashtag

[vagrant onyx]

#faq 5.1 and 5.2

[vagrant onyx]

You want to report cheat ? Follow the message above
But your acc hacked is different thing

[torn ore]

Hey Can My Pubg I'd Can Get Unban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn ore.

[twilit trout]

Ummm help 🙃

[night cloak]

@twilit trout Could you share a screenshot of your rank?

[midnight folio]

Hey @night cloak @celest shadow I need some help. Someone hacked into my PubG account and unlinked my social media accounts then proceeded to link their GooglePlay. I don’t have an Android I have an apple and I use AppleID to sign into PubG. I tried unlinking their GooglePlay account but am unable to. I attempted to contact support though game and email but to no avail. Please is there anything I can do to stop this hacker from gaining access to my account?

[wide void]

Only customer support is able to help you in this matter please contact ingame support

[midnight folio]

@wide void I’ve tried. They can’t help me until 60 days from now which is the soonest response time unfortunately.. I cannot wait 60 days while this hacker still has access to my account and personal information. I need them blocked from any continued access if I must wait the 60 days. I tried to email PubG support and still waiting for a response

[wide void]

That is the only way to get help tho but you can still wait for moderators to respond as if they have any other solution

[drifting summit]

hi!
Most recently, I ran into a problem, a few weeks ago I was charged 660 uc as a refund for the fine for replenishing my account through informal and third-party programs. I wrote you a letter about this but I was ignored. Today and yesterday it happened again, I was charged 30 uc. This is an error, I am replenishing my account only through the game store or through verified midas on the pubgmobile official website.

[midnight folio]

Alright, I appreciate your response, thank you Oggy 🥺

[wide void]

Your welcome

[celest shadow]

It will take up to 60 days for the customer service to unlink the unauthorized person's social media account from your PUBG MOBILE account, which means that it can be much sooner if you have accurately provided the requested information. Please be patient in the mean time. Thank you.

[night cloak]

@twilit trout Try to repair client from the login screen to see if that helps. Looks like a visual error.

.gfx @night cloak

Hmm 🤔

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @night cloak.

[night cloak]

I play Hacker

[celest shadow]

Can you please provide a screenshot of your issue?

[night cloak]

Are you confessing or something?

[stiff ingot]

I can't login

[night cloak]

Id: 5819726969
I manipulate files and improve the quality of the game using Graphics Tool
Ban should take

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[midnight folio]

Yes I’ve provided all information that they’ve asked on customer support ingame. But like you said the bot did say to wait 60 days for a response. The problem is once the hacker has their GooglePlay account authorized within the 7 day timeframe, I lose access to my AppleID login. And the support that I’ve had in game the hacker can still see and have access to 🙃

[versed helm]

https://www.g2g.com/pubg-mobile/top-up-24937-24940
is this site safe for purchase uc ?

[celest shadow]

Please try repairing your game and restart your device afterwards, @stiff ingot. If the issue persists, please contact the customer service in-game for further assistance.

[celest shadow]

We only recommend purchasing UC in-game or through https://www.pubgmobile.com/pay.

[stiff ingot]

@celest shadow i have done everything u told already still it shows the same thing

[celest shadow]

Please provide an English version of this error. You can change your language from the settings.

[versed helm]

@celest shadow i know but they said it safe,if i buy uc from here my uc will cut for not buying from official source like?

[celest shadow]

Your request may be processed sooner than 60 days, keyword up to. Please be patient.

Only you will be able to view the conversation between you and the support agent.

[celest shadow]

We do not recommend purchasing UC from these websites.

[twilit trout]

I tried and it didn’t work

[night cloak]

@twilit trout Could you share another screenshot of your titles?

[versed helm]

ok thank for information guys 👍😀

[midnight folio]

Ah okay, will do thank you for your help @celest shadow 🙏. I’ll also try to contact PubG’s email support again as well.

[drifting summit]

In addition to this, another 30 UC were charged today and yesterday, but I did not make purchases through third-party programs ...

[stiff ingot]

Help me pls

[versed helm]

@stiff ingot update your app version to 1.4.0

[night cloak]

@twilit trout Not these. The things you are missing. From profile settings.

[twilit trout]

There is no Squad win nor Terminator

[stiff ingot]

@versed helm i did and have reinstalled it like 4 time

[honest slate]

Can anyone tell me how to check on which number of rank im in? ( World ranking )

so that i'll understand how much improvment is needed.

[night cloak]

Hi pubg support team 🙋‍♂️

[stiff ingot]

@night cloak can u help me to login

[night cloak]

I have a difficult situation happening and i love this game so much I can't even believe what happened would guys help me

[carmine quail]

@lime juniper sir, how to report hacking live ? He using hack and selling hack on fb page live streaming..

[twilit trout]

Why does it take so much time to respond

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @carmine quail.

[edgy stag]

Please contact customer service in-game if your account has been accessed by another person. Follow the conversation below to unlink the unauthorised social media account:
https://cdn.discordapp.com/attachments/481200416349224980/847896325362286692/StitchIt_20203001051957_769.png

[stiff ingot]

#questions pls help me

[night cloak]

I was playing this game since 2018 and last year I got banned while i was streaming on twitch I spent over 3k$ on my account and I sent many claims and they never helped me there were like 109 people watching my stream please help me out I love this game so much why would i cheat if im spending my money. Think you guys

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[stiff ingot]

I cant login!! @polar marsh

[thin void]

@stiff ingot clear cache in phone settings of pubg mobile

[stiff ingot]

Did that@thin void

Already

[night cloak]

Why this show me

Please help

[stiff ingot]

@night cloak same with me

[edgy stag]

Clear cache clear data then force stop the game and try again

[stiff ingot]

Bro did everything 🙄

[thin void]

Please try repairing your game and then restart your device afterwards.@stiff ingot

[stiff ingot]

Did that too

[drifting summit]

Help me, pls...

[thin void]

Try different network @stiff ingot

[edgy stag]

Please contact the customer service in-game for further assistance.

[glossy maple]

@lime juniper

[edgy stag]

How can i help u

[stiff ingot]

Did every possible thing

[unborn mountain]

@stiff ingot You've been answered, please contact the customer service in-game and wait for their response.

[unborn mountain]

Where did you make your purchase, dear?

[twilit trout]

Hi, i didn’t receive the hashtag “Squad win” even tho I’m ranked 50 in my flag and my account in linked via Twitter and my level is 77 and my tair is Ace does someone know why?

[unborn mountain]

Can you take a screenshot of the ranking section?

[drifting summit]

I made purchases only through the game store or through midasbuy, the link to which was indicated on the official website pubgmobile

[unborn mountain]

Please contact the customer service for further assistance, @drifting summit.

[twilit trout]

Hello???

[radiant crypt]

anyone teach me how to copy pubg settings from one device to another

[night cloak]

@twilit trout That looks like a bug. Could you post it in the #old channel?

[unborn mountain]

Heyya, what are you trying to copy, sensitivity or controls?

[radiant crypt]

controls

and sens

i use iphone by the way

[pseudo patrol]

Hello, when I play PUBGM with my headset (eksa E400), I can not hear the voice chat... Any solution? Thx

[radiant crypt]

what phone u use?

[fervent spindle]

anyone excited for the McLaren release tmr?
I hope it's not in a spin where I spend lots of money which I don't have

[twilit trout]

I did but there is no response

[radiant crypt]

@unborn mountain

[edgy stag]

Thats the problem with ur headset or device

[unborn mountain]

@radiant crypt Please click on share and copy the layout ID, then paste it on your other account.

[night cloak]

@twilit trout You won’t get any response but the devs will look into the issue.

[radiant crypt]

how to copy layout id

[unborn mountain]

Press on Share.

[radiant crypt]

kk

[pseudo patrol]

Redmi 8t

[edgy stag]

That must be the problem of ur device or ur headset

[pseudo patrol]

ok, thx

[radiant crypt]

turn on sound

[radiant crypt]

not a decent setting

6960-4901-0160-4883-278

[nocturne solar]

Guys 1st clear the game and connect a vpn then open again o 5mb updated is taken . After that restart the game

It will be fixed

[radiant crypt]

my five finger setting code if u want

[nocturne solar]

I did it

[edgy stag]

Kindely dont Interfer if u dont know the answer

[nocturne solar]

And it's work

[radiant crypt]

i mean there's a small button on the other side of iphone

and if u push it to the other side then it activates the sound

[boreal steeple]

I need help from someone real not funny customer service in game

[edgy stag]

We dont support's vpn in this server and also vpn is against our terms and services and that can also cause u ban

[edgy stag]

How can i help u

[celest shadow]

If you had previously purchased UC from unauthorized websites or by illegal means, the full amount will be deducted when you purchase UC in-game or through https://www.pubgmobile.com/pay. Once all of the illegally obtained UC has been deducted, you will be able to receive UC again upon purchasing it.

Should you have further questions, please contact the customer service in-game. You may refer to subpoint 5.4 in #faq for further instructions.

[boreal steeple]

I lost 300 UC From the game

Without spending 1 uc

[edgy stag]

From where did u made ur purchase

[boreal steeple]

From the game

[storm flume]

Please do not use languages other than English, @nocturne solar. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[edgy stag]

Report to ingame customer service

[boreal steeple]

I did that yesterday but no one is answering till now

[sleek echo]

How are you? Can I contact support? Is necessary?

[edgy stag]

5.5 - How long does it take before the customer service replies?
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[boreal steeple]

Ok then , thanks I'll wait

[edgy stag]

Thanks for ur understanding

[sleek echo]

Can I contact support? Is necessary?

[olive isle]

@celest shadow can you give me cheating content report link

[boreal steeple]

You are welcome

[clear spindle]

@olive isle https://bit.ly/3soBavK

What seems to be the issue, @sleek echo?

[olive isle]

@celest shadow please pin this link

[sleek echo]

Why was my account banned for 10 years in PUBG MOBILE for no reason? I did not break the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek echo.

[clear spindle]

You can find it in #faq so it is not needed.

[celest shadow]

Correct, you can easily access the form under subpoint 5.2 in #faq.

[drifting jewel]

Hello can i get an answer ?

[clear spindle]

Yes, @drifting jewel?

[drifting jewel]

I had asked about the vip content channel - if pubg partner's announcement channel can be added there?

[sick shale]

@drifting jewel He's a part of the content creation program and can use #content channel to share his PUBG MOBILE content

[clear quartz]

does the m4 and g36c have the same rate of fire?

[drifting jewel]

wouldnt it be easier now that we have an announcement channel for you to add it directly from our server? it will post the notifications automatically

[edgy stag]

U can check it stactics in loadout

[sick shale]

Nope, that isn't possible

[drifting jewel]

hmm ok

thank you for your help.

[clear quartz]

it doesnt make sense when you shoot them they end at the same time

[night cloak]

@clear quartz Same rate of fire, yes.

[clear quartz]

thanks, why is it written different statistics in the loadout page then?

[night cloak]

@clear quartz The loadout is not actively updated. The devs will always buff the configurations.

[neat wolf]

I have changed my region to USA.Its been 60 days and when i am trying to change my region back it says to give me my phone number.After i got the verification code it says parameter error.I can't verify my phone number

[clear quartz]

okay, how is it recommended that we keep ourselves updated on what exactly are the right statistics about the gun then?

[night cloak]

@neat wolf Are you in Pakistan?

[neat wolf]

Bangladesh

[cosmic shell]

Why this event didn't appear in my account yet?

[night cloak]

@clear quartz There’s no right statistics. Feel free to share your feedback/suggestion in the #old channel.

[zealous coral]

do i get these rewards when i buy uc from this customize event?

[night cloak]

@cosmic shell Region specific event.

[split wharf]

Hey what is last date of hola buddy event.. in game it is showing 5 July and 1 June both..

[edgy stag]

U have to pay for uc to get these rewards u have have to purchase

[zealous coral]

aigh ty

[night cloak]

@zealous coral Yes. The first 2.

[zealous coral]

K ty

[neat wolf]

Umm hello 🙂

[neat wolf]

.

[split wharf]

Hey do reply

[neat wolf]

We both are ignored lol.

[edgy stag]

june 1

[edgy stag]

U live in bangladesh right

And pubg is banned in bangladesh

[neat wolf]

Yup

[neat wolf]

Fake news lol

[edgy stag]

Or did u use any vpn

[neat wolf]

The Ministry said its the parents responsibility lol.It ain't getting ban.

[edgy stag]

Its because of low internet connection

[split wharf]

Here it is 5july

[zealous coral]

I didn't get it :(

[edgy stag]

Did u bought uc

[zealous coral]

nah only from these event

[edgy stag]

Ok how much did u bought

[empty hull]

guys

why doesnt pubg redeem code not work

[zealous coral]

120, the second one also

[edgy stag]

What type of redeem code is it

[empty hull]

any code

[edgy stag]

U have to buy 180 man

[empty hull]

from the website

[split wharf]

Heyy ayaan 5july is showing here

[zealous coral]

holy moly

[edgy stag]

Which website

[empty hull]

uh

SDYMKTKTH8 doesnt work

[edgy stag]

From which website

[empty hull]

BBKTZEZET3 doesnt work

[night cloak]

Could you share a screenshot of this screen?

[zealous coral]

I didn't get it anyway

ye gimme a sec

[split wharf]

Hey what is last date of hola buddy event.. in game it is showing 5 July and 1 June both..

[unborn mountain]

Yes?

[empty hull]

this website

[edgy stag]

Bruh from which website

[empty hull]

i just took pic

[edgy stag]

.

[unborn mountain]

That's an untrusted and random website and the promo code might end alr.

[empty hull]

then which website shud i take from

it says 30 may redeem code

[unborn mountain]

Most of them are fake, @empty hull.

[empty hull]

where shud i get them?

[clear spindle]

@empty hullThe only recommended link to redeem the codes are: https://www.pubgmobile.com/redeem/ and the codes can be found in the social media accounts of PUBG MOBILE.

[empty hull]

ok

thanks

[split wharf]

Hey what is last date of hola buddy event.. in game it is showing 5 July and 1 June both..

[edgy stag]

OOf i lagged chats werent loading

[empty hull]

lol

[clear spindle]

2021/07/05

[empty hull]

which social media platform shud i get the codes from

[edgy stag]

@pubgmobilepleasehelpmeThe only recommended link to redeem the codes are: https://www.pubgmobile.com/redeem/ and the codes can be found in the social media accounts of PUBG MOBILE.

[split wharf]

But in second pic it is 1 jun

[clear spindle]

Facebook, Instagram, Twitter or from YouTube.

[empty hull]

ok

but i dont see any

[clear spindle]

You can find them when they post those.

[zealous coral]

@night cloak r u there? (sry for ping)

[empty hull]

yes yes but i dont see them

[clear spindle]

You can find them when they post those.

[edgy stag]

Did u checked ur inventory

[zealous coral]

ye

wait lemme reset game

[edgy stag]

Ok

[zealous coral]

after restart still not here :'(

[split wharf]

Below red line it showing last date is 1 June but u told 5/07/2021

[edgy stag]

Repair ur game or Please contact the customer service in-game for further assistance.

[clear spindle]

Try purchasing them not from the Custom Pack, @zealous coral.

[clear spindle]

Read the above line, it should be for the 10 UC discount.

[candid jewel]

Want to recover account but customer support says im giving the wring or missing info

Can someone tell me exactly what i have to type in

[clear spindle]

Refer #faq 4.9

[zealous coral]

too late

[frosty depot]

Ping issue.

[heavy yacht]

Please, I want to know the reason for the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy yacht.

[clear spindle]

Try a conversation like this:

https://cdn.discordapp.com/attachments/481200416349224980/839043137782546442/StitchIt_20203001051957_769.png

[edgy stag]

Refer #faq 4.9

[frosty depot]

Check your wifi or your internet.

[candid jewel]

Thank you man, how old is this convo?

[clear spindle]

More than a year, but still works.

[candid jewel]

Because now they ask for some other things which i provide to the human customer support guy but they always end the convo

They say missing or wrong info

I give them the facebook name, the year i registered and receipts of payment

And they still said the exact same thing 3 times

[clear spindle]

Would you mind sharing the screenshot? Hide the personal info, if any.

[edgy stag]

Refer to #faq 2.12

[candid jewel]

Ok

When the human comes he asks me again and i provide all this info

And the receipts

And then they end the convo

Happened three times now

[edgy stag]

It will take some time for them to help

[candid jewel]

No its the humans who come and end the convo

They dont take long to respond but idk what im doing wrong

What they’re asking for is pretty simple so idk what the matter is

[edgy stag]

Yess after the human replies he will wait for u to answer after u answer they will end the convo

[candid jewel]

They say we cant help you and end the convo

Contact us again with the full and correct info

[clear spindle]

The registration date should be like Year-Month-Date instead of Year.

[candid jewel]

I dont remember the exact daye

[clear spindle]

You can try with the approximate one.

[candid jewel]

And i tried using the date from my first screenshot of the game and they still said the same thing

[clear spindle]

Or could check the social media account settings.

[candid jewel]

When my acc level was 6 i think

[edgy stag]

Bruh its asking exact year month and date

[candid jewel]

How am i supposed to remember a date from 4 years ago?

[clear spindle]

[zealous coral]

aight ty so much for help all what i can do now is waiting, thanks one more time

[candid jewel]

Ok

[solar swallow]

why im always in a turkish servers?

[edgy stag]

Ok

[solar swallow]

EU was full of arabs

[edgy stag]

Change ur server

[candid jewel]

Wait a minute

The user id they want if from facebook????? And not our pubg account

I just saw a user id in fb

For pubg where they say you may need it for support

If this is the problem im going to slp myself

Thank you @clear spindle

[clear spindle]

Where they ask for the in-game user ID.

The social media's.

[night cloak]

Where can we report team killing?

[candid spear]

Hello.. I need some help.. A guy on YouTube promoting pubg hacks like modified pubg data file.. Plz check out
https://youtu.be/8PuUAc6ME9Q.
This is totally unfair. 50% of player in the lobby is using this data file which have antigrass, zero recoil, white body, no smoke. Please do some action.

[unborn mountain]

https://bit.ly/3soBavK
Please report the video through this link.

[clear spindle]

They can be reported through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search.

[night cloak]

Thx. I Appreciate the info! I went ahead and did that after one guy killed two of my teammates. One recorded him I believe.

[solar swallow]

i play on EU only

[candid spear]

@unborn mountain link has been closed

[solar swallow]

before eu was full of multiple countrys now its only Turkish

im tired of their camping play style

like even in bootcamp they land their and keep proning wth

[night cloak]

I have an important question. I asked in the general chat but got mixed answers.
Im wondering if you can get banned for using VPN to buy things that your region is currently not supporting such as an event that exists only in some countries?

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @night cloak.

[unborn mountain]

Please wait for it to open back, the form are closed on weekends,
You can report the video to youtube.

[barren aurora]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @barren aurora. Remember to read through #faq before asking questions in the support channels.

[unborn mountain]

Please refer to 3.14 on #faq, @barren aurora.

[barren aurora]

I finished the week in first place and I didn't get the title

What is this

[wide void]

This might be due to inspection period over your account please wait for the inspection period to be over it will be ranked afterwards@barren aurora

[sudden obsidian]

where is report link ?

[wide void]

5.1 and 5.2 #faq

[sudden obsidian]

players report link ?

[wide void]

@sudden obsidian #faq 5.1

[sudden obsidian]

k

[remote geode]

hey, my phone is poco x3 pro and i wanna know if it will able to launch 90fps in the coming updates or not

[celest shadow]

The 90 FPS may be made available for other devices in the near future. Feel free to provide your feedback in #old.

[remote geode]

Okay

[sudden obsidian]

what about if i don`t have a video ?

i just killed him in game right now

he is using wallhacking but i can`t show it in video 100%

[celest shadow]

If you do not have a video evidence of the player cheating, you will not be able to report the player, @sudden obsidian. You should instead report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[sudden obsidian]

i do have

but its don`t show he is 100% wallhacking

[rancid quail]

@celest shadow Hello
Less than 24 hours ago, someone hacked my account in PUBG Mobile and linked it to his Facebook account, and he is trying to pressure me to get a fee, and I can't cancel the link made by the hacker. Please unlink the Facebook account linked to my account.. I hope to reply as soon as possible before the account is harmed by the hacker. Thank you

[edgy stag]

@rancid quail Please contact customer service in-game if your account has been accessed by another person. Follow the conversation below to unlink the unauthorised social media account:
https://cdn.discordapp.com/attachments/481200416349224980/847896325362286692/StitchIt_20203001051957_769.png

[celest shadow]

Feel free to report the player in-game instead, @sudden obsidian.

[sudden obsidian]

how ?

[cosmic shell]

Hello..

If I subscribed in RP Prime Plus and I collected the 900 UC voucher..
Can i purchase the MVP showcases like Critical Hit and the other one with 0 UC in the RP Redemption?

[sudden obsidian]

found it

[edgy stag]

Probably not

[cosmic shell]

Why ?
The MVP showcases cost a 600 uc

[high frost]

My account(lvl 52) is in ace 17 star in squad(asia).Till yesterday it is fine it showed me my rank in top 40 today when opened it is showing me unranked.What can be the reason for that can anyone tell me?

This already happened twice in last season too

[night cloak]

Why

Still not removed

[viral pulsar]

You can purchase
the 300uc voucher and get discount of 300uc .900uc works only on items which cost more than 900 uc I think

[rancid quail]

@edgy stag I lost my payment receipts before 2021 and I have receipts during 2021 and some purchases I made from razer gold and I have their receipts, knowing that until this moment 24 hours have not passed since the hack

@celest shadow I lost my payment receipts before 2021 and I have receipts during 2021 and some purchases I made from razer gold and I have their receipts, knowing that until this moment 24 hours have not passed since the hack

[bleak fern]

Please help me, i am trying to buy UC from inside pubg itself but since yesterday it shows me this message, i live in turkey

[celest shadow]

Yes, you will be able to use your RP Prime Plus voucher to purchase items from the redemption section.

[celest shadow]

Please refer to subpoint 3.14 in #faq for further information.

[celest shadow]

You will be able to obtain your payment receipts from your e-mail.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[rancid quail]

@celest shadow In the period before 2021, I was making purchases through online stores and not through Google Play or the App Store, and I was unable to obtain payment receipts.... What can I do in this case?

[strange hedge]

Why does PUBG work on realme7 phone at 40Hz even though it works on realme6 at 60Hz and Realme 7 phone is stronger

[night cloak]

How do I get to Discord Manager?

[celest shadow]

You can send screenshots of the payment receipt you made in the "online stores". Although, we only recommend that you purchase UC in-game or through https://www.pubgmobile.com/pay.

[celest shadow]

If the device does not have a high-end processor, then you will not be able to set your frame rate settings to 60 FPS.

[celest shadow]

What does it concern and how can we help you? Please state your inquiry.

[night cloak]

No one can solve my problem, no one responsible for discord.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[strange hedge]

The phone processor is the meditek helio g95 and it does not support 60Hz and there is a phone with the meditek helio g90 processor and it supports 60Hz

[celest shadow]

Feel free to provide your feedback in #old, @strange hedge.

[night cloak]

Piston still not removed

@celest shadow

Still not removed

It's 19 hour now

[celest shadow]

Was this a cheater, @night cloak?

[rancid quail]

@celest shadow I have screenshots of the payment receipts from Google Play and other stores but they are all during 2021...1/22021 until 5/15/2021.
Knowing that the hack took place only yesterday.. Can you notice that hack and deal with it? Knowing that I have been using the game for about a month on the iPhone 11 and before it the xiaomi pocophone f1
I don't know if this information will help you in noting that the hacker logged in from a new device other than the one that I usually log in with.

[celest shadow]

Only the customer service in-game will be able to help you with account related issues, @rancid quail. Please contact them and provide them with the information that they requested as it is required to prove your ownership of the account.

[rancid quail]

@celest shadow I contacted them, but how long does it take to resolve the issue and solve my problem? Please

[ember stirrup]

Bro, why hasn't the image been reset yet?

[celest shadow]

As the customer service in-game receives an enormous amount of requests every day, it may take time for them to respond or process your request. Please be patient in the mean time.

[night cloak]

Over a month ago, I had been saying my account was stolen, customer service sent in, but no one responded. I paid a lot of money on my account, I do not want to lose my account. I want help by canceling the link that linked the thief such as Twitter + play games. Customer service does not help anyone. Please understand me, and all the information and receipts I have, because the thief plays in my account in illegal ways, please. Help me

[celest shadow]

Please remember that we will contact you once the reset has been issued. Repeating your questions will not speed up the process, so we hope you can be patient.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[rancid quail]

@celest shadow Ok, thank u for your help

[night cloak]

Customer service does not give birth Do you understand that?

Hi, unfortunately someone stole my email address, and I have access to Facebook and twitter, that person connects to my pubg mobile account, I want to unlink the email address but I can't because it’s 3rd linke , what can I do?

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

Does the linked e-mail address belong to you?

[night cloak]

It was mine but it got hacked

[night cloak]

Do you think the thief is waiting 60 days? I served clients and they tell me you have to wait 60 days

[celest shadow]

Do you still have access to it, @night cloak?

[celest shadow]

Your request will be processed for up to 60 days, which means that it can be done earlier than the expected or estimated duration. Please be patient.

[night cloak]

No not anymore

[celest shadow]

Do you not have access to this e-mail address on your Gmail?

[night cloak]

No I don’t have

Can I do something about it?

[celest shadow]

You should consider contacting the customer support of your e-mail address in question and recover it first. Once you have access to this e-mail address, you can change the password in-game with the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[night cloak]

How can I be patient and a thief has blocked my account for 3 days, should I wait for the thief to block my account for 10 years?

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[night cloak]

In order to help your aid before he brings your malicious hand to my account 10 years

My account is hack. Then He login Twitter account and i am Login gmail... How to remove Twitter ... Pls help me

Hey

I got my id ban for 7 days and i purchased prime plus can i collect uncollected uc after unban

@polar marsh my account is hack.. He login Twitter account and i am Login gmail... How to remove Twitter pls help

[barren aurora]

I finished the week in first place and I didn't get the title

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[celest shadow]

You are only granted to collect forgotten UC 5 times if you are subscribed to the Prime Plus subscription.

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @barren aurora.

[night cloak]

@storm flume how to contact customar

[celest shadow]

Please refer to subpoint 5.4 in #faq for further instructions, @night cloak.

[nova glade]

Dear PUBG MOBILE Official, I am playing the account with ID number [5357179854] active and in accordance with the rules. I always played the game actively and in accordance with the rules. My account was completely banned from the game for 10 years out of the blue while I was in the arena on April 08, 2021. The day I was blocked, thousands of people were blocked on the same day as me for no reason. I've been playing actively since Season 5. I think this blocking is an unfair action on my side and I would like to state that I have never cheated or purchased a refundable tip in my account. And when the accounts of most people who were blocked on the same day as me were opened, it will be a pleasing response to me. I would like my account to be opened after my account has been re-examined and confirmed that I am a fraudulent player. Please do the needful and inform me. Character ID:5357179854 Level:57

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova glade.

[fringe herald]

hi

hey, my phone is poco F3 and i wanna know if it will able to launch 90fps in the coming updates or not

[night cloak]

Who can bring me to this name: Error 403?

@polar marsh pls help

[fresh raven]

Someone scammed my account he linked 3rd email in my account i have 2 accesses can anyone help me how to solve this issue
He is threating me to give money otherwise he will ban the Account by using hacks i invested 4lac ruppes in my account please help me i have only 2 access

[night cloak]

Who can bring me to this name: Error 403?

@tomaa_23

[hallow gulch]

We unfortunately do not have a list of the devices available to run the option in question. If your phone is among the selected, you will see the option in-game.

[night cloak]

In rank there is a cheater

I make video on my phone

[hallow gulch]

If you wish to unlink your E-mail, please contact customer support in-game for assistance.

[hallow gulch]

Mind me asking, but what do you exactly require assistance in?

[fringe herald]

OK thanks

[radiant parrot]

Hello @PUBG_Support @PUBGMOBILE
Yesterday, My I'd was hacked by a hacker from Pakistan, Hacker using third party app to ban my id, one day and try to unlink my Gmail and Facebook by this method, And after that hacker will ban my id 3 days and 7 days, And then unlink my fb account bcz I m not able to access my account by this Methods, So please do some thing immediately to safe my account from this hacker and get back my account privacy to me I m using this account since October 2018, So please examine my I’d and do some thing with that type of hacker please don’t compromise one individual player privacy with that kind of hack, This is shameful for pubg & tencent game corporation any one can easily hack any honest and real player I’d by doing this type of fraud and after that hacker will use that I’d and sell to other player pubg & tencent games corporation will do nothing only watching that type of process so please do take any action of this Complaint with 2 & 3 days otherwise I will lost my I’d.
MY IGN - CŁAฬ多igdady
MY I'D - 5196058672

[night cloak]

Please if you can reach me do that, because it is badly needed

[night cloak]

Or tell him that this account holder wants to reach you please

[sick shale]

We can't just say that. What does it concern?

[sacred ravine]

This hack?????

5821901936 id

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @sacred ravine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

There is no one who can help me except this person please I want to reach him.

[sick shale]

Maybe we can forward your message if necessary, can you just elaborate?

[radiant parrot]

Hello?? Somebody help me??

[storm flume]

Please contact the customer service for further assistance, @radiant parrot.

[glossy sable]

Account security is your own responsibility.

[cursive relic]

Mod?

[glossy sable]

You can't blame Tencent for you not securing your account.

[sick shale]

How can I help you?

[night cloak]

I cannot explain, no, to that person. I want to speak to him

[sick shale]

We are unable to help if you can't explain. Please refrain from repeating otherwise we will be forced to mute you

[turbid gorge]

@night cloak this has just happened to me and game customer service does and did nothing and I’ve spent so so so much money on the game and it’s gone. No one hacked my Facebook they did it in game and took over my account my email won’t even log me in either. I’m sorry You and I have the same thing happen and no help

[cursive relic]

Wanted to get some info

[sick shale]

Info about what

[radiant parrot]

Are you saying to me?

[sick shale]

No

[night cloak]

Hi My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible. ID: 5205163337 Email: 07801985203 Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 07-19-2030 then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account. ID- 5205163337 Nickname- At Help

[radiant parrot]

Ok

[night cloak]

Yes, I understand, this is everyone who utters the word of truth, you prohibit, I know this

[sick shale]

You didn't say anything except repeating the same messages.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cursive relic]

Regarding account email i got from Pubg support

[sick shale]

@cursive relic Can you elaborate, more?

[radiant parrot]

Ok ok, I'm sorry, but i secured my I'd, how you can say you can't help, i came here for my I'd back from hacker, but you can't help why? This is possible

[cursive relic]

Its regarding links unlink … i got response from in game support .. i just wanted to confirm that in game support unlinks all links which hacker have?

[night cloak]

No, I did not repeat the message, but you are not doing anything I am asking I want to speak with this name Error403 and you do not want to help me with that.

[sick shale]

Yes, if you provided the correct information they asked for

[glossy sable]

Read the message from the bot.

[sick shale]

Can you just say what's it about? Event, bug report...?

[radiant parrot]

And tencent game will not send any typeverication code so tell me what kind of privacy it is

[cursive relic]

I asked them to remove wechat google play and third links as they were compromised. I got this response. Just confirm me that all links will be unlinked?

[radiant parrot]

No, that message is not that thing, what i have to do

[glossy sable]

What thing?

The bot told you to contact the in-game Customer Service.

[sick shale]

If you requested that, then yes. Only your account will remain linked

[cursive relic]

All others will be unlinked right? And tell me that as they have started the process how much time is required for this process now?

[radiant parrot]

I saw a link, and clicked, and then i was in chrome app in website for hackers

Banning

[night cloak]

I have been wondering if you can get banned for using VPN to buy things that my region is currently not supporting such as an event that exist only in some countries (like the Jurrasic Wrath event)?

[cursive relic]

@sick shale ?

[glossy sable]

That sounds like a pretty weak excuse to me, but okay.

[sick shale]

It may take up to 60 days

[cursive relic]

I wanna tell you that hacker is trying to unlink my current login which are twitter and fb. What will i do if he unlinks them

[night cloak]

My problem with my account I want to talk to this for the name of everyone. He can help me only. This name is the only solution to my problem. Please help me with it.

[torn valve]

Hello

How can I contact customer support

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @torn valve.

[sick shale]

What happened to your account?

[cursive relic]

@sick shale

[near trout]

Help, I want to report a server that violates the rules Cheat server for PUBG MOBILE

[sick shale]

@cursive relic Should you have any further questions, please contact customer service in-game. We are unable to assist with account related issues on Discord

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @near trout.

[cursive relic]

I have asked them

They dont reply to this message but send me the same message again and again

@sick shale

[near trout]

??

[glossy sable]

Yes.

[sick shale]

You can report when the form is open

[storm flume]

Please contact the customer service for further assistance, @fresh raven.

[sick shale]

Do not share your email address here, please

[fresh raven]

@sick shale can i get the email address of pubg mobile support?

[sick shale]

It is used for general inquiries. You should contact customer service in-game for account related issues

[torn valve]

I need to talk with support agent

[storm flume]

Please contact the customer service for further assistance, @torn valve.

Please refer to subpoint 5.4 in #faq for further information, @torn valve.

[cursive relic]

@sick shale ?

[sick shale]

@cursive relic

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[cursive relic]

Whom i can contact?

[night cloak]

You cannot help me. Only he can help me, if you want to help me just deliver my message to him

[storm flume]

Please contact the customer service for further assistance, @cursive relic.

[cursive relic]

Can you please connect me to customer support agent?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @cursive relic.

[cursive relic]

Is this the only solution ? You guys are not able to help your end user if he has all the info and his id got hacked.

[sick shale]

You probably haven't read the message above

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[cursive relic]

I have