questions

[shadow venture]

hlw any mod here

[unborn mountain]

Yes?

[wide void]

@shadow venture, what help do you require

[regal dome]

I need pubg customer support email

[unborn mountain]

What issues are you having?

[shadow venture]

remove a page they promote sell cheat

[regal dome]

Account hack

[unborn mountain]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @shadow venture.

[rancid linden]

Hello pubg player chat with me in dm

[unborn mountain]

What help do you need?

[bold mica]

How do i remove my e-mail link 🖇️

[unborn mountain]

If your email has been hacked, contact the customer service in-game.

[bold mica]

Ohk

[cyan portal]

How can I see how much I have fb frds in pubg playing

@unborn mountain

[real quail]

I’m sorry to bother you but i really want to understand something is it possible someone Hack an account without hacking the link accounts?

[cyan portal]

@unborn mountain how can i see how many I have frds in fb playing pubg

[wheat cobalt]

Hi, my account was banned although not what I did not use! Please review the ban!
My ID 5104661276 nick wiksj

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat cobalt.

[unborn mountain]

I do not know the answer to your question, please wait till another member take over.

[unborn mountain]

No, not possible.

[obsidian tinsel]

please help me my id have been hacked

[unborn mountain]

Please contact the customer service for assistance, @obsidian tinsel.

[obsidian tinsel]

in game customer service

[unborn mountain]

Yes.

[cyan portal]

Bruh k

[cyan portal]

@ocean walrus .

[unborn mountain]

You do not need to ping a member or moderator, @cyan portal, once they know the answer to your question, they will answer you.

[cyan portal]

Ooo 🤩

✂️

[fallow harbor]

I want to chng my region on pubg

[empty hatch]

Hello i need some help

I m completing the sharpshooter achievement

I did. It more than 5 times

But its not getting completed

I did everything as said

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[celest shadow]

I do not think it is possible for you to view your in-game Facebook friends at the moment.

[wispy jasper]

Mods what is the mann I wake up just right now and opened pubg mobile and I'm banned for 1 day what did I did maan my tier got reset every thing I even didn't do a simple thing ur not banning the file users hacker just banning innocent people what the hell did I did

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy jasper.

[celest shadow]

You can change your country and region from your basic settings.

[fallow harbor]

How

[celest shadow]

Go to your basic settings in the game and scroll down to the bottom, @fallow harbor.

[empty hatch]

Wht should i do @celest shadow

I tries doing sharpshooter title

Its not completing

I did more than 5 6 times

Im platinum

I made sure distance is 50m +

I did not any shot

[heavy vortex]

Can you share screenshot of the detailed statistics page of the match in which you completed it and the screenshot of the achievement. @empty hatch

[empty hatch]

@heavy vortex

It says failed to send

Can i dm you?

The stats

[pastel hound]

It has been removed mark link what is the solution ?

[heavy vortex]

Send 4 at a time.

[empty hatch]

Okie

Here all the matches i did

I made sure distance is 50m +

[pastel hound]

It has been removed mark link what is the solution ?

[heavy vortex]

To get the achievement your accuracy and headshot both should be 100% , apart from other requirements.

[empty hatch]

@heavy vortex i mean i completed the 3 kills than i continues the match

@heavy vortex see the m24 match

100 percent both

[heavy vortex]

Also after the 3 kills nade yourself to avoid any other extra damage or kill from the gun used for achievement.

The achievement shows 2/3 that seems like you have to do the same one more time.

[warped aurora]

In the recall event is the level 15 player are eiilagle for it

[empty hatch]

@heavy vortex but its not what is mentioned

[heavy vortex]

It's a pretty complicated achievement. @empty hatch

[pastel hound]

@heavy vortex It has been removed mark link what is the solution ?

[celest shadow]

Please provide a screenshot of your issue.

[simple rune]

Hey , I found something that makes me play with the iPad view without modifying the game files or using external programs, only with a feature on the mobile Is this allowed?

[celest shadow]

Only players who are level 15 or above and have been inactive for 28 days or more are eligible.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pastel hound]

@celest shadow take this

[warped aurora]

Thanks

[celest shadow]

Can you please send me a message privately in this regard?

[pastel hound]

There is no mark to link my social media

[simple rune]

@celest shadow Ok

@celest shadow I can speak this language of @night cloak Can I say to him only En?

[night cloak]

hello

@pastel hound Did you use Apple Game Center or WeChat in the past?

[pastel hound]

@celest shadow come

[celest shadow]

No worries, there is no need. Regarding your inquiry, please send the details privately to me.

[pastel hound]

@night cloak no the hacker use apple link and i'm in big problem

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[pastel hound]

@celest shadow i send it

[celest shadow]

Hope will assist you further, @pastel hound.

[pastel hound]

Please someon told how can i recover the mark to link my account please

[night cloak]

I have my account what I did and it is classified and I do not know what the item is for. Please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@pastel hound Hence you cannot see the plus icon. The person compromised your account linked either Apple GameCenter or Sign-in with Apple. You will unfortunately need to contact the customer service as soon as possible to remove the access of the other person.

[pastel hound]

I contact them but they say, u can wait to 60 day , but i don't have this time

[night cloak]

@pastel hound Unfortunately, you will need to wait up to 60 days. Should be much sooner if you provided all the requested information correctly.

[pastel hound]

Please can u understand me, the hacker it will banned my account for 7 days if he do that i loss my account for ever

[night cloak]

Unfortunately, there’s nothing you can do about it other than waiting.

[pastel hound]

So that all, this why 10000 people loss them account, probly this is why the system stay Weak and million account stole

PUBG mobile told us to link our account with 3rd link right, how the hacker they acces to our account and they speard them to the public, hah

[night cloak]

You should always be careful when sharing your login credentials. And should use 2FA on your social media to avoid such issues in the future. The support needs time because there are a lot of queries and it takes time to verify the original owner.

[pastel hound]

I don't share my account is ur problem when u told us to link our account with 3rd link

That's why we lost our account

[night cloak]

Feel free to share your feedback in the #old for something you didn’t like.

[pastel hound]

Million account they public on social media

And when we speack we wrong

[night cloak]

Please use #chat for further discussion on this.

[pastel hound]

U are pubg support right?

Or assissant

So please find any solution to my problem

As possible please

[rapid osprey]

Why i only see recall coins for one person,but for rest of two ppl its not showing why??

[viral pulsar]

@night cloak if we collect all the rewards of the rp which we didn't buy ...will the badge of that season be changed to elite pass in the rp profile?

[fallen stream]

Can I reset my rank and kd ?

I want to go back to bronze

[night cloak]

@viral pulsar Oh no. The Royale Pass profile is a bit buggy too.

[fallen stream]

With 0 kd, I wanna maintain kd

[night cloak]

@fallen stream And rekt the por newbie players? No. You cannot.

[fallen stream]

Yes pls

[viral pulsar]

Lmao

[fallen stream]

Oh cmon

[viral pulsar]

K

[fallen stream]

How many days when get ban by teaming?

[night cloak]

@fallen stream Up to 10 years.

[fallen stream]

Arrrrggg nvm, just gonna make second account

[unborn mountain]

Then meaning you're gonna team up on second account?

[night cloak]

My pubg mobail account is hacked hacker linked his email to my account how can i remove his email from my account

[warped aurora]

Hey my arcade kills are not counting in the achievement section how to fix it

[unborn mountain]

Contact the customer service for assistance, @night cloak.

[night cloak]

They didn't replay me

[unborn mountain]

Please wait for their response, @night cloak.

You might also want to refer to subpoint 5.5 on #faq.

[empty hatch]

@heavy vortex so i can do it with ar or i need a sniper only?

[pulsar moth]

my account has been hacked

i want help from pubg support

[jovial quail]

Hi I need help

[pallid briar]

@pulsar mothPlease contact in game customer support as referred to in subpoint 5.4 in #faq

No self promotion.

[heavy vortex]

Sniper will help in 1 shot kill which will be effective compared to AR which may require 2 shots and sometimes if the target move there can be a problem. Try miramar it have a regular spawn of snipers. @empty hatch

[jovial quail]

Hello anyone there for help me

[unborn mountain]

Yes, we're here to help,
With this, how may we assist you?

[normal pecan]

🇱🇰

[pallid briar]

@empty hatch also you need to do it in Solos.

[jovial quail]

My account was hacked and he removes my Facebook login

[unborn mountain]

Please contact the customer service for assistance, @jovial quail.

[jovial quail]

I contact them but they not give correct response

[unborn mountain]

Can you take a screenshot the conversation with the CS?

[jovial quail]

Ok

[empty hatch]

@heavy vortex but i can kill offline players with akm lol

I mean is ar accepedted

[heavy vortex]

Yes.

[empty hatch]

Ok ok

[heavy vortex]

You can do with any gun. But 100% hs and accuracy

[empty hatch]

Ok i will only fire 3 shots which will be head shots 50m+

[neat osprey]

my account also get hacked by someone and they unbind my linked account 😦

[south ether]

The game keeps saying it needs an update, so I update it. Relaunch and it keeps making me download the same update I just downloaded, the file size is the same 21.27mb

[south ether]

Don’t doubt an SKS

[sick shale]

Clear some space in storage and try again

[south ether]

I have over 50gb open storage

[warped aurora]

Is dp 28 is available in sannok

[pallid briar]

No

[earnest depot]

I have tried to log into my account several times and this keeps happening

this is bull crap how do I fix this

[unborn mountain]

What's this, @earnest depot?

[pallid briar]

I think its a built in cross hair feature in red magic devices.

[earnest depot]

@unborn mountain it's not important the important thing is I can't get into my account

I'm mad as hell I want my account back

[unborn mountain]

That might be the reason why.

[earnest depot]

I've been in the legitimate player since season 2 I don't cheat I report every cheater I find cheaters don't have no problems so why am I having a problem

@unborn mountain no it's not the problem please mind your own business I'm trying to get someone who can actually help me to help me

never mind I'll just block you I don't want to hear anything you got to say

[unborn mountain]

Have you tried clearing game cache?

[night cloak]

@earnest depot Could you turn the gaming features off and try to open the game?

[unborn mountain]

cmon im trying to-

[earnest depot]

@night cloak can you not read I need some help from someone who can actually help me

[night cloak]

Sure. Good luck.

[unborn mountain]

[earnest depot]

I don't know why I expected any help at all

literally none of what y'all mentioned is the problem and I don't need y'all swarming me with suggestions on something you obviously know nothing about

[night cloak]

This is a community support. Feel free to ask in your phone’s forum or Facebook group for dedicated help.

[earnest depot]

oh my God how dense are you it is not my phone it's the game

none of you are helping at all

you're only making me angry

[night cloak]

If you think it is the game, feel free to report it to the #old for the developers to see.

[dull river]

@night cloak havent you encountered hacked accounts today..?

[night cloak]

@dull river What do you mean?

[dull river]

there were cases same like mine which i came to know while reading messages here. (hacker trying to unlink social media accounts)\

[earnest depot]

be sure to give the devs my sincerest hatred and thanks for nothing

3 years down the drain

I guess it's back to punching walls and busting my knuckles

and right on cue a stupid bot it gives me an answer that isn't the answer to my problem

[night cloak]

Please use #chat for further comments, cutie, @earnest depot. I understand that you are facing a problem. You should try your best to look for solution on your own.

[earnest depot]

@night cloak if I could find a solution on my own do you really think I would be here asking for help and getting nothing but useless information that has nothing to do with what my issue is

[dull river]

and you still argue that there is no data breach from PUBGM end..? please report to your higher official about this they will verify it

[night cloak]

You are not letting us help you. You really shouldn’t be here.

[unborn mountain]

Wasn't you answered previously?

[earnest depot]

I really think you're going out of your way to give me the runaround

[dull river]

no help for INDIANS it seems

[night cloak]

@dull river Please read the latest pinned message in this channel.

@earnest depot Regardless, please use #chat.

[earnest depot]

also using general chat is going to help me

I literally posted a video of what is going on and you've given me the answers to other problems that I'm not having I don't understand why you're giving me useless information

you're not helping me because you don't want to

[night cloak]

Again, this is a community support. If you do not like our way of helping you, you should not use this channel. Any further unnecessary messages will result in a temporary suspension of your access to this Discord server.

[dull river]

my email account password and pubg's password are strong and distinct , the pinned message doesnt help me

[night cloak]

Hi I have a problem . im contacting customer service but there not helping me what should I do?

[unborn mountain]

You've been answered previously, as you're located in India, no one can assist you.

[unborn mountain]

Kindly wait for their response.

[dull river]

ok , we play from india and make in-game purchases from india but no assistance for indians. in this case please cut the access for the india so that we can shut our mouths please

[unborn mountain]

You may recommend that on #old, @dull river.

[unborn mountain]

Bluestacks is not the right emulator to play PUBGM on PC, @dull river.

[dull river]

can you see how hacker trying to cut the access from my end

[unborn mountain]

You've been told on what to do and was previously answered.
Please stop repeating your inquiry.

[dull river]

last question and suggestion : the hacker is changing SRC of the game to .99999 , we cant open the game for this reason . please adjust this loophole of the pubg which is highly beneficial for the hackers

[unborn mountain]

Suggestions can be put on #old

[dull river]

can i know duties of the mods..?

[unborn mountain]

Does support for the community, not for in-game issues.

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

If you are unable to connect to the customer service due to the regional situation involving the game, then there is nothing that can be done. Please refer to subpoint 4.10 in #faq for further information.

[night cloak]

hello my pubg mobile account was stolen, what should i do, my account has been completely disconnected

[unborn mountain]

For account related issues, please contact the customer service in-game

[dull river]

can i change location through VPN and then connect to customer service in-game

[unborn mountain]

No.

[dull river]

ok then can i assume that my account is gone...?

[night cloak]

customer service not interested I wrote but they don't help

[celest shadow]

Please contact the customer service in-game in order to recover your PUBG MOBILE account, @night cloak.

[unborn mountain]

Have they responded to your inquiry? <<

[night cloak]

I'm passing but they don't help, what should I do

[night cloak]

I'm asking the authorized person, not you.

[unborn mountain]

It's just the same dear, mods here can't help with account related issues.

If they havent responded to your inquiry kindly wait patiently.

[night cloak]

They answered my question and asked me for my UC receipts, but I did not upload UC to my account.

[unborn mountain]

You never made any purchases before?

[night cloak]

no you didn't

[unborn mountain]

Say that you've never made any purchases before then.

[night cloak]

@night cloak If the customer service cannot help you, nobody else can. Please use #chat for further discussion.

[night cloak]

Okey

[night cloak]

I do not argue, I want help, my friend tells me what to do, thank you my friend

@night cloak Please DM your friend for that. As we cannot help you with your account here.

[night cloak]

Are you not authorized, friend answers me, if you are authorized, answer me so I don't have to write my questions.

@night cloak We already answered you several times. Contact the customer service for account related issues. Only they can help you. If they don’t, nobody else can. Please do not bring up this again and again here. Otherwise you will be temporary lose your ability to write on this Discord server.

[safe plank]

Hello, my Twitter account was hacked and my account was taken away, but I still have 2 bindings, Google pley and inside the game mail, there is confirmation that I bought currency on this account, the person who hacked my account clicked the "log out" button from all devices "and now I cannot log into my account, I have proof that this is my account, I started playing on it in 2018, there are screenshots of the purchase receipt
Help pls

5127205167

[night cloak]

@safe plank Please contact the customer service from the game.

[safe plank]

@night cloak, I'm sorry, but I've already contacted support, Iто I'm sorry, but I've already contacted support, I thought you could help me with this, and I'm sorry again.

[night cloak]

@safe plank Unfortunately, we cannot help you with accounts. This is a community support for the server members to help each other. May I know what did the customer service reply?

[safe plank]

@night cloak, unfortunately I haven't been answered yet

@night cloak Thank you for your help

[young flame]

Possible help item

[night cloak]

I recommend you to wait for the reply. They might take some time due to the large number of tickets they get but they will soon get back to you.

@young flame Could you elaborate the issue?

[radiant venture]

Hello dear pubg support team,
I wanted to log in to the game on 02/21/2021, but login
I couldn't, then I realized that my account was stolen and I couldn't do anything.
I want you to help me on the matter. In-game ID below
and I left my nick information, thank you very much, I wish you a good work..

ID: 5140064422

[safe plank]

@night cloak, I have one more question.
Can support untie the stolen account?

[storm solstice]

Can anyone sponser me 600uc, to buy RP 😫

[radiant venture]

Are you going to answer ?

[young flame]

Please help, please lift the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young flame.

[unborn mountain]

Please contact the customer service for assistance regarding account related issues, @radiant venture.

[cosmic shell]

I have an issue with the game loop emulator..

[storm solstice]

Can anyone sponser me 600uc, to buy RP tired_face

[unborn mountain]

@storm solstice Begging is not allowed, please read #735483472432594994 before you go through the channels.

[cosmic shell]

Gameloop 7.1 before updating it
The game was playable in 60 Fps on my computer but now after the last update it plays on 30 Fps without reason ?

[radiant venture]

customer service asked me for a receipt but I didn't upload any tips, how can I prove it?

[jovial marsh]

I Need help someone is hacking my friend account and get other version to he cant log in

hello dear PUBGM Team i had 18 maxed guns but before 2 days somebody scammed my account he linked hes twitter email gogle play and he unlinked my Apple and fb so i hope u guys gonna help me i spend a lot of money . I contacted customer service but they didnt help me i contacted PUBGM in email but they didnt respond so i hope im gonna get back my account.this is the time when i started pubgm 25/07/2018

ID 577802973
NAME-ｍｙｓａｎｓ٭
Device-Iphone 12 Pro Max
Network-Wi- Fi
Country-Portugal

[night cloak]

@jovial marsh Try this conversation.

[tiny dock]

I,zxrv mistakenly changed my server .and i want to change it but couldn't able to change it because of 60 days policy .

I  pushed so in my previous server and i feel demotivated because i have to push again

Help me please reset my server to ASIA 🙏 Asap

P/s : i don't think i will play pubg anymore if server will not reset to asia.

zxrv07

Pubg id : 5204425015.

E-mail : [e-mail]

[tiny dock]

Help me

[soft coyote]

Hi i am from India is our RP rewards gun skins and our all global in game rewards and inventory will transferred into battleground mobile India ?

[night cloak]

@tiny dock Unfortunately, it is not possible. You can still play with your friends to get low ping. Just solo being the disadvantage.

@soft coyote Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

[soft coyote]

I am asking about battlegrounds mobile India

[safe plank]

@night cloak , I have one more question.
Can support untie the stolen account?

[night cloak]

@safe plank They can, yes.

[soft coyote]

Is our global account transferred into battleground mobile India ? Which we have all skin and inventory will transferred?

[night cloak]

@soft coyote For any news regarding the Battlegrounds Mobile India, keep an eye on https://www.pubg.com/category/announcements-en-gb/.

[strange trellis]

Peace be upon you, dear
My account has been disabled for 10 years, but by God, my account was stolen by a hacker and it was activated by hack. Then my account was locked, but I swear to God it was stolen and I have no involvement in this matter but I have recovered it please understand the situation and the life of the most expensive people for me I did not activate this Here the identifier followed my account
Id:.5603043005

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strange trellis.

[radiant venture]

I threw what they wanted from me to prove, still no response to me, I couldn't get my account back my account was stolen I want it back

[night cloak]

@radiant venture It can take some time to get a response. Have patience!

[cunning isle]

Where I can submit hack related issue <@&481161015728406538>

[night cloak]

@cunning isle Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

Is that understood, @cunning isle?

[cunning isle]

Sorry about that but can you give me link?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @cunning isle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

You can follow this.

[cunning isle]

Tnks

[radiant venture]

I've been waiting for 2 weeks, I'll wait, no problem, they ask me for a receipt that you have uploaded a tip, I haven't uploaded any tips, how can I prove that the account is mine?

[cunning isle]

Sorry but I have to report hack video on YouTube

[night cloak]

@radiant venture I did not understand the tip part. Could you elaborate?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @cunning isle.

[robust mortar]

These two are teamers in solo’s. How do I report them? I seen them three times now . One match I found them hugging the same rock and I shot them in the back

[night cloak]

@robust mortar Feel free to report them from the death screen.

[jovial wolf]

In which vehicle mclaren skin is gonna be with

[radiant venture]

I sent a message to the pubg mobile support team that my account was stolen and they asked me to send any receipt you uploaded as proof that the account belongs to you, I didn't upload any uc to my pubg account, how can I prove that my stolen account belongs to me?

[night cloak]

@radiant venture Make sure to not share private information in this channel, unless you want to get hacked again.

[radiant venture]

My account was stolen, my efforts are all gone I want my account back please

[night cloak]

@radiant venture You never bought UC?

[radiant venture]

No I didn't, how do I prove it then that the account belongs to me?

why don't you understand me my account was stolen and they said to send me the uc receipt that you uploaded to your account and prove that the account belongs to you, i didn't upload any uc

[night cloak]

@radiant venture May I know what is your game ID?

[radiant venture]

Of course ID 5140064422

[night cloak]

@radiant venture ・ÇＡＴＬI is your IGN?

[radiant venture]

yes it's me but now my account is in the hands of the person who stole it

[night cloak]

@radiant venture How did you purchase Royale Pass in the previous seasons?

[radiant venture]

My friends always loaded me with uc

[night cloak]

@radiant venture Could you ask your friend to give you the purchase receipt? That should solve the issue.

[raven scroll]

@night cloak please can any one help me! What's this sign near ready? I asked my friend he said that I have ban, while some one from discord said that this is a new feature in pubg!

[night cloak]

It means that the next match is a key (important) match. You are close to level up to the next tier.

[radiant venture]

I do not have contact with those friends at the moment

[night cloak]

@radiant venture Unfortunately, you cannot recover the account without contacting those friends at the moment.

[radiant venture]

How can I reach them I have no idea, all the other evidence I have only one receipt I uploaded three ☹️

[night cloak]

@radiant venture That is up to you. Otherwise, you will have to create a new account.

[radiant venture]

You officially say that you should give up your efforts, I have been playing this game since season 2, I have screen records showing that the account belongs to you, I have screenshots, there is only one receipt that I have uploaded three

don't do it please save my account i have nobody left i haven't reached i have no hope left

[radiant venture]

don't do it please save my account i have nobody left i haven't reached i have no hope left

[radiant venture]

You officially say that you should give up your efforts, I have been playing this game since season 2, I have screen records showing that the account belongs to you, I have screenshots, there is only one receipt that I have uploaded three

If you want, I can throw my videos, the screen recordings are mine.

[night cloak]

You need to provide that purchase receipt otherwise the system can't verify whether you are the actual owner.

@radiant venture If the customer service cannot help you, nobody else can. And they need those information to prove your authenticity.

[grave agate]

Can someone talk Arabic to fix my problem

[night cloak]

What happens if a player is banned

@night cloak

[earnest depot]

your pubg bot just told me my account was suspended why

[grave agate]

Who is the supporter

[earnest depot]

I'm a legitimate player for 3 years my conduct is clean

[night cloak]

You may refer to the #735483472432594994 and join one of the regional servers

[grave agate]

Thx

[autumn pewter]

Hello bro how to contact tencent via twitter ???

[radiant venture]

OK, you are right, but there is no receipt, what can I do, let me take out the fake receipt and send it to you.

[night cloak]

You may file a claim and provide all the necessary evidences.

[radiant venture]

OK, you are right, but there is no receipt, what can I do, let me take out the fake receipt and send it to you.

[earnest depot]

@night cloak I shouldn't have to I did nothing wrong you stole my account from me

[radiant venture]

my nickname

[earnest depot]

3 years and I've never had a single suspension 3 years and I've never even so much is matched up with the cheater because I play completely solo 3 years of hard work of learning skills and you just up and take it away from me I'm not feeling out no claim I want my account back now

[night cloak]

Listen buddy, first of all I didn't steal your account..the system detected something suspicious and hence you.
The best you can do is to contact the in-game support.

Hello,
My account has been hack I cannot access the game with my facebook account any more, i can prove that i am the owner car someone help me to recover it?

[radiant venture]

you want more proof i'll throw more

[earnest depot]

I didn't say you specifically I'm talking about tencent the people you volunteer

[night cloak]

You may contact the in-game CS for further assistance

[unborn mountain]

@radiant venture unfortunately, there's no other way to verify your account if you dont have the purchase receipt.

[night cloak]

Bro

[earnest depot]

how can I contact the in-game support when I can't even log in that's a completely redundant thing to say

[night cloak]

This hacker not removed even after getting banned plz remove

Refer to #faq 5.4 @earnest depot

[earnest depot]

and you know that the in-game support is completely automated and nothing single individual is going to answer any questions I have

[unborn mountain]

Refer to subpoint 2.12 on #faq.

[earnest depot]

no I will not refer to something that has nothing to do with me

[night cloak]

Not my bro see video

[earnest depot]

I'm a legitimate player I shouldn't have to proven innocent you should be the ones proving that I'm guilty of something where's your evidence that I'm guilty of violating the tso

[unborn mountain]

You may report so on #old.

[night cloak]

Sure, be stubborn.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[earnest depot]

I'm well aware of that but this is pubg mobile support this is literally my only avenue

@night cloak I'm not being stubborn I'm standing up for what is right the people you volunteer for stole my account and I want it back where is the evidence that I did something wrong

[unborn mountain]

We only provide community support here.

[earnest depot]

and if you can't help me why are you even responding to me why can't you point me in the direction of someone who can

[night cloak]

There is just one way: Contact the in-game support to recover your account, please. I understand your frustration, but there's nothing we can do about it here on Discord. @earnest depot

[night cloak]

I'm not providing any wrong information. Feel free to ask a moderator, they will tell you the same.

[earnest depot]

you're not being very helpful

[night cloak]

umm..this is the support channel i believe? ||You can move to one of the discussion channels||

[earnest depot]

and I don't want to talk to Hope or any of the other moderators all they're going to do is just about the same run around bull crap you are

you all literally repeat the same stuff

[rose pike]

i get banned without reason help me please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose pike.

[earnest depot]

I'm pubg support a chat specifically for issues like I'm having but obviously that's a lie

[unborn mountain]

@earnest depot Hey hey, what issue are you encountering?
I'd be more than happy to take over and help you.

[earnest depot]

I just want my account that's all I want show me some evidence that I deserve a suspension and I'll leave it alone

[sullen forge]

My account was hacked how can I get it back

[unborn mountain]

Your account was suspended, did I get that right?

[wide void]

Contact ingame support for assistance follow this Conversation

[regal dome]

In India how to recover pubgmobile hack account

[autumn pewter]

How to contact tencent any waiy via twitter

[sullen forge]

I tried but it doesn't work I can't get my account back

[wide void]

Support services for India are terminated hence I don't think you will be able to get any help here

[wide void]

That is the only place you can get help for the issue

[regal dome]

What can i do please tell

[wide void]

@regal dome in India you cannot unfortunately

[unborn mountain]

@night cloak Please submit a report on #old.

[sullen forge]

How can I ban my stolen account?

[unborn mountain]

You cant.

[night cloak]

That wouldn't be a smart thing to do, just try and recover it!

[maiden spoke]

Why am i getting this error

[wide void]

Try changing dns and then secure your links

[maiden spoke]

How do i do that ?

[night cloak]

refer to #faq 4.3

[autumn pewter]

Waster

[wide void]

What help do you need?

[storm flume]

@torpid tide Please avoid sending off-topic messages and causing disturbances here

[earnest depot]

I want my account back now

[storm flume]

Please contact the customer service for further assistance, @earnest depot.

[earnest depot]

literally the dumbest part on this server how am I supposed to contact customer support if I can't even log into the damn game

[sick shale]

Why you can't login, @earnest depot ?

[earnest depot]

my account got banned and no one is telling me why no one is showing me evidence that it's legitimate and justified

[polar marsh]

Please refer to the private message from @polar marsh for further information, @earnest depot.

[night cloak]

I want to cancel the link e-mail

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I want to cancel the connection of the internal email

[wide void]

Contact ingame support

[unkempt orbit]

Hell.can someone help me recover my pub account back

[wide void]

What type of recovery

[night cloak]

Can they remove it and I have an old receipt

[unkempt orbit]

it was broken and I no longer have access to the account

[wide void]

Yes they will

[wide void]

Stolen you mean?

Contact ingame support @unkempt orbit

[night cloak]

Thx

[unkempt orbit]

Yes

[wide void]

Contact ingame support

[cyan portal]

How to see how many frds r there in my fb playing pubg

So I can add them

@wide void

[ember stirrup]

I registered a report against one of the users' photos, what happened to my report?

[cyan portal]

@celest shadow

[celest shadow]

If you have your Facebook account linked to your PUBG MOBILE account, friends who have their Facebook account linked will appear in your friend list as well.

[cyan portal]

Oo

No need to send them frd req?

[celest shadow]

No need at all!

[cyan portal]

If they will come on they will be displayed in my frd list?

Or if they offline how can I see them?

[celest shadow]

Yes, as long as you and they have a Facebook account linked to your PUBG MOBILE account.

[cinder tide]

my account is banded

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cinder tide.

[celest shadow]

You should be able to see them in your friend list as well.

[cyan portal]

Ooh

In offline list na? @celest shadow

[celest shadow]

Yes, you should be able to as well.

[ember stirrup]

Bro what happen for my report?

[unkempt orbit]

where can i access

[ember stirrup]

I wait u 🥺

[maiden spoke]

Bruh.

[celest shadow]

We will contact you when we have an update.

[cold hawk]

Will PUBG Korea and Global Account data will be transfered in BGMI

[ember stirrup]

Delayed?

[celest shadow]

It is the weekends right now, we will contact you so no worries, @ember stirrup.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cold hawk.

[quick forge]

Device req for HDR graphics? Enable

[mystic flax]

Help

[cyan portal]

@celest shadow in which device I can find uhd nd 90fps combination

[mystic flax]

when will my account be returned?

Why is it so difficult to restore my account in a month?

[celest shadow]

No device can support this graphical option at the moment.

[mystic flax]

you don't care about the players

[quick forge]

& also High graphics affects ping? Or its just myth?

[mystic flax]

then give me back all my money that I donated

[celest shadow]

It will not affect your ping at all.

[mystic flax]

what do they pay for?

[quick forge]

[clear spindle]

Refund is not possible, @mystic flax. For account related issues please contact the in-game customer service and wait patiently. There's nothing more can be done in here.

[mystic flax]

I'm already waiting 40 days

[night cloak]

Um hi if I want to email customer service should I email [e-mail] ??

[mystic flax]

do they have email support

[quick forge]

Mods

[clear spindle]

@celest shadow^^

[clear spindle]

For account related issues please contact the in-game customer service. E-mail is for general purpose.

[mystic flax]

I've been ignored for 2 months

[clear spindle]

For account related issues, contact the in-game customer service.

You may start a new conversation, @mystic flax.

Repeating the same in here won't help you or fasten the process.

[quick forge]

Did you saw anyone getting unnnben here?

Lmao

[clear spindle]

After the time period the account will get unbanned.

[quick forge]

xd

[maiden spoke]

How are u gonna fix that ?

[mortal girder]

hi i need talk to some one (support pubg)

[clear spindle]

Take the off-topic in a support channel, @unborn mountain.

[maiden spoke]

I want everyone to watch the video. Please

[storm flume]

Please do not use languages other than English, @sacred stirrup. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mortal girder]

I need talk to someone

[clear spindle]

Refer the #faq 2.12

What seems to be the issue, @mortal girder?

[celest shadow]

Removed and warned. Thank you.

[mortal girder]

@clear spindle.I was wrongly banned.I did not break the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal girder.

[robust mortar]

Why does karakin have a landing glitch?

[unborn mountain]

Feel free to submit the glitch or bug on #old, @robust mortar.

[twilit yacht]

Hello I'm in ace 4 star bronze on asia tpp server , i was in 0.20% after i win the last game i become unranked

Rank mode :- TPP
Server :- Asia
Current rank :- Ace 4 bronze point 4700 - current top global 100 is 5300

Looking furthers for an answers thanks!

[unborn mountain]

Refer to 3.14 on #faq @twilit yacht.

[sacred stirrup]

I have a public account. I swallowed that injustice because of the time, there was a problem with entering the fun gathering in my hand, and I took that injustice without what I used. Hack, I need some support

[twilit yacht]

So current top global have more than 10k players

[unborn mountain]

Yes, or suspicious activity in your account.

[vagrant siren]

@polar marsh my account was hacked

[twilit yacht]

Okay thanks

[night cloak]

Pubg support.. no body helps mee .. pleaser helpp...

[storm flume]

Please contact the customer service for further assistance, @vagrant siren.

[night cloak]

Customer help.dont helpp

[unborn mountain]

Can you explain why they didnt help?

[night cloak]

Automessage only

[twilit yacht]

Its gonna take up to 1 weeks right to update my current rank, if it's was abnormalities, my kd just like 2.86 and level 56

[unborn mountain]

What issue are you having? @night cloak.
@thin halo , Apologies for the wrong ping.

[night cloak]

My account has been hacked.. the people want money to give back

[unborn mountain]

Can you show me your conversation with the customer service?

[night cloak]

Converation say wait 60 days

[unborn mountain]

Please wait until an agent responds.

[night cloak]

wait .. but in the meantime he has removed my links .. and blocked my email .. I have put a lot of money in my account and will soon lose everything?

and told me everyone waits wait wait..

[unborn mountain]

You lost all social media linked to your account?

[night cloak]

soon he will do something crazy and I will be banned from 10 years what then?

yes i lose everything only email and these is blocked

[unborn mountain]

If you lost all social media linked to your account I assume the CS can't help you anymore.

[night cloak]

why not? have an email and 1000 proofs of purchase

is it that simple? someone who has invested years of time and money to say sorry the hacker can now enjoy your account

[clear spindle]

Account responsibility is yours and the only option is to wait for them to reply.

[night cloak]

hacker links a twitter account. you cannot delete it because it is less than 21 days added. he removes your link and bans you for 7 days. then he will delete your link .. then he will try to log in incorrect email and code and block your email .. and you have lost everything! and pubg cs says wait

[tender hare]

Quick question I was just scrolling through tik tok and found a guy livestreaming pubgm and blatantly cheating I recorded it where can I report him?

[harsh quest]

Bro why my ultra hd grapich cant show water reflection but i already turn on it?

Bro?

[wide void]

#faq 5.1

[tender hare]

Thanks

[wide void]

Did you try restarting?

The game and device as well

[hearty vessel]

how much time it take to ban this guy ?????

[wide void]

It takes some time to review all the reports be patience

[hearty vessel]

Oh U From Pak?

[tender hare]

Problem since I found him over tik tok i don't have his id and his name is in Arabic so finding him is also hard the only thing I have is video prof any idea?

[wide void]

Yes, Avoid off topic conversations here use #chat instead

[hearty vessel]

iok

[wide void]

You can report him on the link with all the required details else you can report him in #community-team once it reopen

[feral citrus]

Hello

[wide void]

Yes what help do you require

[feral citrus]

Hello My name is (ッＤＲＡＧＯＮ )My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (588042921)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral citrus.

[unique bobcat]

Today i killed by hacker in duo. i report that guy but pubg is not taking any actions why???

[harsh quest]

Yeah im already restart it

But my device has 860 snapdragon

[unborn mountain]

The security team needs some time to check it.

[unique bobcat]

ok i am waiting

[wide void]

Try repairing the game! That might fix your issue

[harsh quest]

Yeah i repair it but not working :(

I cant see the reflection

[shut mesa]

hi does anyone know why i’d now be unranked in duo wins when all my wins would make me 12th place

[wide void]

Then I don't have any solution wait for the moderators to help you

[harsh quest]

:(

[wide void]

Your account might be under inspection it will get ranked as the inspection period overs

[harsh quest]

Ok thx for help me a little bit

[shut mesa]

omg what does that mean i’ll get banned

[wide void]

@night cloak need a lil help here

[wide void]

It does not mean you will get a suspension! It is just a security check it will be over

[fresh finch]

My uncle's pubgmobile account hacked and now he cant access the account how can he get it back

[wide void]

Contact ingame support

[fickle wave]

Hello, my account in PUBG has been hacked by email. I changed the password, but he had already linked the account to his Twitter and I am linked to Facebook and he accessed my account in PUBG, how do I solve this problem please?

[fresh finch]

Can you provide little more info

[wide void]

Contact ingame support for unlinking

[night cloak]

Why not still banned he is in rank till now

It's about 3 ⌛

[wide void]

Avoid repeating the same message again and again report it via link in #faq 5.1

[unique bobcat]

he is hacker please ban

[night cloak]

Where and how can I contact PUBG team directly

Can anyone pls help me change my server to Asia pls

@night cloak Unfortunately, servers cannot be changed before 60 days have passed—no matter the reason. You are free to play with your friends for reduced ping.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @unique bobcat. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

But pls is there no other way

[wide void]

Report them ingame and on the form #faq 5.1 as well

[night cloak]

@night cloak There is no other way.

Ohh pls can

I am related exhausted

[wide void]

Unfortunately you will have to wait for the cool down period to over

[night cloak]

How do I contact them

Customer service won’t be able to help you with server change. You are free to play with friends.

Even if I play with friends the server is in North America

But my friends play Asia

Make sure to make the friend leader of the team to get the server you prefer. If you don’t have any such friends, you can use #activities to find some.

Ya they are the leader but still I am in bronze while in Asia I was in platinum

[fickle wave]

How do I send a screenshot to support There is no button to send a picture

[night cloak]

You can grind for the ranks again. That should not be an excuse.

[harsh quest]

Pls help me

How to fix my ultra hd bug issue :(

[night cloak]

@fickle wave Upload the image in imgur and send the link.

@harsh quest Could you elaborate?

Where can I contact PUBG except customer care

[harsh quest]

Wdym?

[night cloak]

I can’t wait for 60 days

[harsh quest]

Ohh

Right

[night cloak]

@night cloak Customer service in-game. But they will not help you.

[harsh quest]

Like this

[night cloak]

So, what’s the issue here?

[harsh quest]

No water reflection

But i already turn it on

[night cloak]

@harsh quest Could you share a screenshot while turning it off?

[harsh quest]

Wait

[jolly geode]

Hello everyone, my account was hacked and blocked for 7 days, what should I do?

[night cloak]

@jolly geode You should contact the customer service as soon as possible.

[jolly geode]

help with support, maybe a link to their

[night cloak]

Open game > tap on the ? icon on top left for the customer service.

[night cloak]

@night cloak can u pls come I. Private chat

@night cloak I cannot help you, sorry.

[harsh quest]

Like this

:(

[jolly geode]

I wrote, what is the chance that the scammer will remain on the account?

[night cloak]

@harsh quest I mean, if you could make another video showing the non-reflection setting as well. I need to see the difference.

@jolly geode They likely unlinked your social media and got it banned.

[harsh quest]

Wait

[night cloak]

A video showing the sea view with and without the reflection settings.

[jolly geode]

no, he did not turn off social networks, he only has access by in-game mail

[night cloak]

@jolly geode He likely is going to. But talk to the customer service for help.

[jolly geode]

Ok,thanks you

[night cloak]

@harsh quest Thank you. That does look like a visual bug. What is the device you are using?

Was it fine in the previous versions?

[harsh quest]

Poco x3 pro

[last swallow]

Hi, I really need help with a RP problem. I’ve reported it as a bug and tried in-app customer support and received zero help. For the past 1-2 weeks, I’ve collected over 1,300 RP points, yet these points have not reflected under my level results. Please help with this!

[lean wedge]

Hello when new ipad pro will have 60 fps option for HDR? They are more powerfull than phones !!!!

[night cloak]

@harsh quest Was it fine in the previous versions?

@last swallow Did you purchase the 2000 UC debates?

[harsh quest]

I dont know

This is my new phone hehe

[night cloak]

can someone drop the emulator download link please? there's so many on google i dont wanna download a virus or something

@lean wedge All the iPad Pro/new iPads support HDR with Ultra settings only. Feel free to share your suggestions in the #old channel.

[last swallow]

Yes. How would that affect the 1K plus points I’ve earned???

[lean wedge]

I know i have one 🤯

[night cloak]

@harsh quest I see. In that case, could you upload it in the #old, include the problem and your device information?

@last swallow You got the levels in advance when you purchased the Royale Pass rebates. So, you will not earn any more new levels until you have completed the Rebate.

[last swallow]

That makes no sense. There is no disclaimer stating as such. Also, I did not get advanced levels beforehand. Besides that, my level has increased by one level only since I purchased the rebate.

[night cloak]

@last swallow There is actually a disclaimer if you tap on the ? info. And, you should have gotten 20 levels in advance for each rebate you bought.

[keen sparrow]

I am aware of what I do

5309850929

[last swallow]

I didn’t though, I keep track of my levels and points. And if it really doesn’t increase levels during the rebates active period, then why would my level have increased by one at all?

[keen sparrow]

Why the reason is beneficial

[night cloak]

You either redeemed a point card, bought crates, or bought points from the shop section—that increased your level. You simply don’t level from Royale Pass missions when the rebate is on.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen sparrow.

[late wave]

@ocean walrus @night cloak @celest shadow LAW IN BATTLEGROUND INDIA CAN WE transfer our accounts

[night cloak]

@late wave We cannot help with anything India, unfortunately. Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

[late wave]

@night cloak ya but you people know Ian saying just like that

[night cloak]

@late wave We don’t know.

[late wave]

@night cloak ok

[solid heath]

If pubg ban in india how the hell indian are killing me and they are dominating the server total ranking

[dark dove]

i can't access tdm or anything to do with arena

every time i press on it it kicks me out the game

it goes black then kicks me out

[calm ermine]

@night cloak i dont see that I need screenshot or link

Admin?

[wispy spoke]

Hey My acc have

login problem it shows Account login in newr version..... can any body help me

[storm flume]

Please contact the customer service for further assistance, @wispy spoke.

[wispy spoke]

How can i contact customer service?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @wispy spoke.

[wispy spoke]

Its not working 😔

[lunar aurora]

Guys

[stoic fable]

High ping 150 above but when I turn on vpn for the same place it goes to 30

[lunar aurora]

When can the 13 yr players will be able to play o tournaments?

[night cloak]

My account has been banned for 10 years due to the new mod. I want to talk to each other, customers, please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[stoic fable]

..

[elfin maple]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id:5239157454 The name of the account user:S๛B๛VaSiLyツ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin maple.

[proven mirage]

there is an account in game using my profile picture and swear letter on top of the picture. i have reported this account more than 10 time but could get any help in game. this is the id for the account 51415097108
can u guys help me please for this issue.

[dark dove]

i can't access tdm or anything to do with arena every time i press on it it kicks me out the game @night cloak

[storm flume]

Please do not use languages other than English, @fathom fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fathom fjord]

عربي بليز

[storm flume]

Please do not use languages other than English, @fathom fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fathom fjord]

اريد احد يساعدني بالعربي

[storm flume]

Please do not use languages other than English, @fathom fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[buoyant wadi]

Good night Hello to PUBG Mobile I am a player from Season 7 until Season 15, and my account has been banned for 10 years without any apparent reason. Please reconsider again as soon as possible.
ID:/5489208771

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant wadi.

[proven mirage]

why dont i get no support ?

there is a fake account using my character id number using my picture and swearing at me. this a violation why don't you guys help me for the issue. i have tried in game support but couldn't get any result.

[orchid meteor]

Hello, PUBG MOBILE. I had no problem with my account. My account has been banned for no reason.I play clean play and I make very careful to comply with the terms and integrity of the game. i played 16 of may night and 17 th morning i was loging to my account its banded for 10 years.i ask you to solve a problem as soon as possible Thank you, PUBG MOBILE The account id: 5298855407 The name of the account user: 卄ASIYA. My email is :[e-mail]

Proof:-
live on facebook :-https://www.facebook.com/HelaDaruwoOfficial/
Live on youtube :-https://youtube.com/channel/UCq-7E2SQN0RRIGFtFt7LQOg

And i have purchased records also.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid meteor.

[foggy steppe]

Hello. I have been at Pubg Mobile since its birth. I have not used Cheats. I installed Pubg yesterday, after which I could not install the maps due to an incomprehensible error on the part of the game, except for Erangel, but did not pay attention to it. I ask you to review and unban my player so that I can continue to invest in the game and play in your PUBG MOBILE FAMILY. Here are my friends and my comrades. ID: 578326766

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy steppe.

[real gust]

Hello. I need help I lost my PUBG mobile account I just need to which social media or email is it linked with..help please

[night cloak]

Please remove DBS from the game, it's too overpowered

[cedar frigate]

Please I really need help I don't receive the UCs I buy at stake and the customer service doesn't give an answer

Proof: https://youtu.be/pTtvrfRkrr4

😩

[night cloak]

Hello everyone. I want to change the server to the server in Europe because I am not a server to KRJP

[pallid briar]

You can provide feedback and leave suggestions on #old!

[pallid briar]

Please wait for the 60 day cooldown to end and then you can change it back by going into Settings>basic>scroll all the way down.

you can join a lobby with the leader being in Europe to get matched in Europe.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

No one wants to play with me in the server in Europe

[pallid briar]

You can find players who could be interested to play with you in #activities!

[frosty depot]

People's who sell paid hacks.

[final adder]

Hello, PUBG MOBILE. I had a problem with my account. My account has been banned for no reason. I play clean and I make very careful to comply with the terms and integrity of the game. i was loging to my account its banded for 10 years. i ask you to solve a problem as soon as possible Thank you, PUBG MOBILE
The account id: 5245119555
The name of the account user: 『KQ』Darbka亗
My email : [e-mail]
live on facebook : https://www.facebook.com/KingDarbka?_rdc=1&_rdr

[polar marsh]

Please refer to the private message from @polar marsh for further information, @final adder.

[frosty depot]

Tencent should fix this

[proven mirage]

tencent have suck support useless developers

i have e mail them about my issue they told me to ask in game support which i already tried over 10 time and now i am trying throw discord and still no help

[modest elm]

Facing high ping and latency in server and game please fix it

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @frosty depot.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @calm girder.

[frosty depot]

Hmm

[storm flume]

You can now access #emulator-chat and #emulator-support, @frosty depot. Revert this at any time by sending .emulator in #481204134859505684.

[young rivet]

Hi, i need help, may I ask why do I keep hearing the voice of people i mute in game?
i don't understand arabic nor indian and many other languages, but they keep talking and it's toooo annoying....

[mental wraith]

Hello, PUBG MOBILE. I had a problem with my account. My account has been banned for no reason. I play clean and I make very careful to comply with the terms and integrity of the game. i was loging to my account its banded for 10 years. i ask you to solve a problem as soon as possible Thank you, PUBG MOBILE
The account id: 5255403870
The name of the account user: ・VETO・
My email : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental wraith.

[normal pecan]

guys i have a problem
pubg mobile language is always changing to chinese
how to change that error

@celest shadow can you help me in this my version is GL

[night cloak]

This second week, no one replied. I am not classified in my country, Germany. The region does not exist. If I do not take my position in the classification, I will return all the money because of my lack of interest. I sent more than 100 digital messages in my heartbreak. My number 97
Character:DI5130740785
وDevice: IPad Pro 12
Country:Germany
Connection:WiFi FRITZ!Box 6591 Cable
Amjad's name

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Wat is happening

[normal pecan]

pls go to #old @night cloak

and state ur error there

[grizzled elm]

Hello PUBGM, my account is being logged in from another device again and again, I changed my facebook and gmail passwords and turned on 2 step authentication on both of them. I also logged out of all devices from PUBG app. Please help.

[normal pecan]

go to customer service they will assist you to recover ur account 🙂

like me 😍

[grizzled elm]

what happened to your account

[normal pecan]

hacked

like yours u need to log out and contact customer service

[frosty depot]

#chat go to chat @normal pecan @grizzled elm

Don't chat here.

[crude helm]

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 28-05-2031 then it's showing account is disabled. But I had not done any violence against pubg guideline
please return my pubg account
D- 5640447680‪
Nickname- mrabnelsaman

[pallid briar]

It usually Happens when you have a unstable internet connection.Maybe give the game a bit of time to load up/render and it should be okay.

[frosty depot]

You use hacks or 3rd party virtual? @crude helm

[carmine quail]

live again with same page everyday ..You need to block his page..he is also selling hacks ..
Sir please check his live stream https://fb.watch/5PEBCYM-BN/

[frosty depot]

I will see wait

[pallid briar]

Please file claim as referred to in subpoint 2.12 of #faq.

[frosty depot]

right.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @carmine quail.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude helm.

[night cloak]

Ok i'll try to fix that

Thank u for help

[celest shadow]

Please refer to subpoint 3.14 in #faq for further information.

[hazy cipher]

Hi

[frosty depot]

@hazy cipher #chat

[carmine quail]

@frosty depot sir check fast

[austere ledge]

Dear Pubg Team, this player named 『SV』SCORPION and his id 5244511277 uses wall hack and teams up with cheaters to push rank please review this player and please if anyone knows any other methods to report him properly can you please tell me

[celest shadow]

Hello there. Is there anything that we can help you with?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @austere ledge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[reef pollen]

On the basis of what ..agame remove me from the rank and bring me back again ... From an hour exactly I was ranked and now I got out of the rank.... This problem always occurs to me every week.!!!😡

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @reef pollen.

[spare bison]

he was using old tencent buddy

[reef pollen]

i read this befoee i say to u this happen with me from 2 weeks or 3

[frosty depot]

@celest shadow

[wet grotto]

I meet a hacker in cheer park

Can someone ban him

😂

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @wet grotto. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fluid sphinx]

any data leak of 3rd login?

[wet grotto]

Thanks

[celest shadow]

No PUBG MOBILE systems have been compromised. Please refer to #news for further information:

#news message

[steep creek]

Admins Please Start Again Review Channel for Cheaters System in Discord Because When That Channel Was Open I Reported Many Cheaters and Most of them are Banned But Now on This Link I don't Know Why but None of My reported Player get Ban they just Ignore I think or Not look Carefully... Please Start That channel Again At least Cheaters Were Getting Ban... Please Admins 🥺

[celest shadow]

You will be able to view the real-time status of reported cheaters in the spreadsheet. You can access this spreadsheet after you have successfully reported a player.

[wet grotto]

@celest shadow im report cheater

[frosty depot]

@celest shadow yes...

@celest shadow pubg mobile official is the best service ever!

[worldly plinth]

Hello,I have a Samsung device that supports 120fps, the name of the device tab s 7 plus LTE, I called the Samsung company to find out why the device does not support 90 frames and does not support the quality of 1440 and why the game performance is bad on the device Palo that the defect is from the developers of PUBG and I must communicate with you to solve the problem

[frosty depot]

Can u set the timer to 2 minutes? @celest shadow

[fluid sphinx]

if there is no data leak of 3rd login, then few days back, how my account got accessed by a stranger? even though my every password in unique to every account?

[frosty depot]

@fluid sphinx dm

[steep creek]

I Know But In that Spreadsheet If We Have To See " Invalid Report " Then There is No mean To Report on that platform where Our Every Single Report consider As " Invalid Report ". At least On Old Pubg Reports feedback Channel Our Reports Were Processing And Cheaters were Getting Ban Pan But in this New Google Form System cheaters are not Getting Ban Pan...

[tame creek]

question. 10,99€ for the custom pack to get the 3 gifts and the UC? or, items worth of 600 UC?

[celest shadow]

You may send your inquiry in this regard to the #community-team channel when it reopens again.

[fluid sphinx]

reply anyone?

[celest shadow]

You will be able to get 600 UC and the other rewards that you have selected and customized.

[hushed trout]

Hi i need to unlink email on my account can you please help ?

[tame creek]

great. thanks

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

Is there a particular reason why you need to unlink your e-mail address?

[hushed trout]

because my account is hacked

[cerulean hearth]

Can global accounts in another region be switched to the Indian version?

[celest shadow]

Does the e-mail address belong to you?

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @cerulean hearth.

[hushed trout]

yes

[frosty depot]

@celest shadow he needs ur help @worldly plinth

[worldly plinth]

IHello,I have a Samsung device that supports 120fps, the name of the device tab s 7 plus LTE, I called the Samsung company to find out why the device does not support 90 frames and does not support the quality of 1440 and why the game performance is bad on the device they said that the defect is from the developers of PUBG and I must communicate with you to solve the problem

@frosty depot thanks

[frosty depot]

Welcome

[celest shadow]

We recommend changing your linked e-mail's password instead. Please refer to the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

Once you have changed the password, you can use the log out of all devices option to further secure your PUBG MOBILE account.

[celest shadow]

Hello there. The game may not be optimized to support the 90 FPS option for your device yet. Feel free to provide your feedback about this to #old. Thank you.

[hushed trout]

i already changed the password but the hacker still get in my account

[storm flume]

Please do not use languages other than English, @spice island. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Please make sure that you have secured your social media accounts, @hushed trout. If you notice any unknown social account linked to your game account, please contact the customer service in-game.

As recommended, please use the log out of all devices option in-game and see if that helps.

[hushed trout]

i already contacted them i need to wait 60 days to unlink my email

[storm flume]

Please do not use languages other than English, @spice island. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

It will take up to 60 days. If you have accurately provided them with the requested information, it will be much sooner than that.

[hushed trout]

i did that

[celest shadow]

In that case, please be patient for the customer service to process your request.

[hushed trout]

ok thanks

[real sail]

Why on every Sunday my rank goes away and i don't get the Close encounter Title. Same thing happened last week, and on wed i got back rank but no title. Now today again same unranked.

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @real sail.

[dense dock]

are devs aware that the game is unplayable ? fps randomly drop no matter how good your device is , the lag is unbearable and 40 ms feel like 200. even the lobby is lagging. fix it or else it will just die out.

[fluid sphinx]

then few days back, how my account got accessed by a stranger? even though my every password in unique to every account?

[midnight pecan]

Who’s gonna play pubg?

[tribal tiger]

Good day . Hacked the game. And we changed the social networks, help them turn them off and return my social network. There is an email linked to the game.
I haven’t played for a long time because I’m on vacation, but sometimes I went to see what and how and saw that I had already been banned 3 times. Because of a bad man who broke me (

Good afternoon stolen account

1. Id:543693308
2. Facebook
3. Andrey Semenov
   4.Untie all social networks since the cracker tied their own .
4. The account was created in 2018 in July or August I can not say exactly

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @midnight pecan.

[velvet swallow]

Hello. I cannot log in to my pubgm account. It says my account has been logged in with a new version? my friend checked the last login to that account and it says 11 hours ago, which was around 11am on 30th may Sunday (the last time I was logged in normally). Please help me retrieve my account back as I have invested alot of time and money into it and this is really painful.

[storm flume]

Please contact the customer service for further assistance, @tribal tiger.

[celest shadow]

Please try repairing or reinstalling your game from your Google Play Store or AppStore and then restart your device.

[graceful cradle]

I have 3 connections to my account, but others can log in? I need help with this game deficit.

[storm flume]

Please contact the customer service for further assistance, @graceful cradle.

[velvet swallow]

Omg, lifesaver !!!! I repaired then rebooted my phone, now it works <3

[celest shadow]

Glad to read that!

[velvet swallow]

Thanks so much

[forest creek]

How to report and ban someone in TDM....players in my team werbal abuse me (they wish I die in real life etc) and bomb me in game telling me to leave game? This is very humiliating. And that is all about nationality and religion. Please that persons deserve ban.

Nobody care I see....thank you very much

[pallid briar]

You can report in the results screen.

[thick girder]

Why there hack off pubg still on YouTube

[ember stirrup]

Bro can u tell me what happen for my report pls very later for ignore picture

[pallid briar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[pallid briar]

What kind of report are you talking about?

Please elaborate.

[thick girder]

The form closed

[wet kiln]

السلام عليكم

انا كان معيا حساب واخد بأن ظلم

[storm flume]

Please do not use languages other than English, @wet kiln. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

They will open up soon hopefully.

[wet kiln]

My account was ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet kiln.

[sacred river]

السلام عليكم عندي مشكله بخصوص اكوانت ببجي

[storm flume]

Please do not use languages other than English, @sacred river. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[woeful cypress]

Hey

My account got hacked hacker linked his email and Twitter on my account

I just have facebook access

And i have all proof that’s account is mine

Help me with that

[pallid briar]

Please contact the in game customer service, only they can assist you with account related issues. Unfortunately we cannot help you here on discord in this regard, @woeful cypress .

[woeful cypress]

Give me the link

[pallid briar]

you may refer to subpoint 5.4 in #faq to do so, @woeful cypress .

[woeful cypress]

Idk what to do now@

I don’t wanna lose my account that’s my accounts from season 2

[mental lark]

سلام عليكم

My account was ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental lark.

[pallid briar]

Maybe this can help as an example.

[tame creek]

I bought a custom pack of 600 UC but I didn't got the gift for purchasing them. is that normal? (the 60 UC gift is from another payment of 60 UC I did)

[ember stirrup]

Hey, how do I make a report for someone who created a new account and added an inappropriate picture of me?

[remote carbon]

Hey PUBG Support Team, I want to tell you that I got banned on my PUBG account by mistake and l need your help to fix this mistake ( banned for 10 years ). I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there is nothing to ban my account, all information has been listed, hope you'll check this issue as soon as possible. Thanks PUBG Team.
ッＤＲＡＧＯＮ
ID :588042921

[polar marsh]

Please refer to the private message from @polar marsh for further information, @remote carbon.

[visual ferry]

Hi ,any idea why i got banned last week for 7 day's on this account 5382647292 ?? I'm playing live on my page so people are joining the games...any ideas please !!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual ferry.

[pallid briar]

I suggest reporting accounts in the game using the built-in report function.

[stray hollow]

Hacker linked his email to my account what to do please tell me i have contact support team and hacer banned my account for 1 day 😩

[ember stirrup]

He created a new account and only changed the image to inappropriate, offensive and life-threatening images

[pallid briar]

I understand what you are saying.I suggest you report the account in game using the built in report function.

[midnight silo]

Hello, I ask you to reconsider the decision regarding the ban of my account, I did not use cheats or any programs and did not violate the user agreement of the pubg, my account was stolen and the scammers brought it to the ban because the account was banned for several days in a row, I could not enter to the account because of this, please help and return my account, I did not break the rules and will not
My id is 5115365117
Nickname: RS KRIS
Please, I hope for your responsiveness and understanding of this situation.
Waiting for your reply

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight silo.

[dense elm]

if i buy uc with custom pack, do i still get purchase bonus?

[woeful cypress]

Okay thanks

[pallid briar]

No worries, Hope it helps out!

[woeful cypress]

Send that screenshot again

I’ll try to recover bruh but pubg mobile coustumer is slow

[dense elm]

@polar marsh

[pallid briar]

This?

[woeful cypress]

Yes

[regal quartz]

I dont understand how in game support can’t comprehend that i didnt spend uc on likes. 😏 i mean are the agents that daft?

[pallid briar]

Note that account hack issues can take upto 90 days.

[woeful cypress]

Yeah i can wait

Just want my account back

And i just have one access

So it’s enough?

Hacker have his Twitter access and third link

[pallid briar]

You can unlink his Twitter I'm pretty sure.

[woeful cypress]

It’s take 7 days but after 7 days it’s still not work

My friends tried on his account

I’ll check what’s happen next i just want my account nun more maybe after getting my accounts I’ll stop playing 😂

[crisp sapphire]

It’s beeen for 2 weeks and I am still unranked

[woeful cypress]

How any tip

[boreal perch]

I record a video for two players making team up and kill me

[unborn mountain]

Refer to 3.14 on #faq

[unborn mountain]

Please report the player in-game

[real quail]

Hello i did file a request to restore my hacked account but the hacker still using my account Can the tech support lock the account until the investigation finish ?!

[unborn mountain]

No.

[vestal nest]

if you want i can give you how contact with CS and send all information to him

[real quail]

Already did all the evidence and Purchase history and the date of my linked account to Facebook i have provided i will wait 60days see what will happen i hope the can get it back

[terse rampart]

مرحبا

[storm flume]

Please do not use languages other than English, @terse rampart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[terse rampart]

Hello, I lost my account in PUBG since season 7 by mistake I deleted it can I get it and this is the ID 5251913755

[unborn mountain]

No, delete is permanent.

[next sparrow]

Hi

I have got banned for pubg mobile by mistake and my account i have paid too much money on it and someone streamer told me i can share my problem her so could anyone help me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @next sparrow.

[novel field]

When does the Conqueror tier refreshes? from ACE-top 500
what time of the day?

[ember stirrup]

How i can send video or screen shot to this chat?

Can anyone tell me

[sleek raft]

My account was hacked i want to unlink my account

[robust mortar]

Why am I unranked and not get any titles ? I’m number one middle man and number 3 gunslinger aswell as many other titles i should have.

[sleek raft]

My account was hacked i want to unlink my social media accounts in pubg mobile

[robust mortar]

I played everyday for this rank and the title yet I don’t even get anything 😭

Pubg hates me

[clear berry]

When are regional rank titles like gunslinger, berserker calculated??

[robust mortar]

Just now 15 min ago

[clear berry]

They calculate it for one hour I think so of the being calculated, u should check in 45 mins exact from now

[robust mortar]

Titles are being given out already

[clear berry]

U sure

Because they calculate it for one hour

I had terminator rank last season and it was given after one hour

[robust mortar]

My friends that are ranked got titles

I msgd them like 20 times and they tell me I’m under review and will not be ranked

They won’t telll me what I’m under review for. They say just be patient

[clear berry]

I mean idk, U can check after 45 mins maybe because their calculation time started 15 mins ago and they will be calculating for 45 mins

[rough cargo]

Is reset soon? Like day reset

[clear berry]

That's what happened to me bruh

[robust mortar]

Reset happens 15 min ago

[clear berry]

Any mods???

Any y'all know reset time??? Because I think it's 45 mins from now

[rough cargo]

Why didn't I get my conquer?

[clear berry]

Wait I'll check

[rough cargo]

Wait nvm

I got this I'm co l fused

[robust mortar]

Man I played for two weeks for nothing . I hate this game now

[clear berry]

Nah bruh my friend didn't get either

[robust mortar]

Just wasted my time for nothing

My friends and clan members got titles

[clear berry]

My friend is close encounter 23# Slovakia flag and he didn't get his new rank yet

I cant even see title on his page yet

He is suppose to be 20th

Nvm I checked I can't see title on anyone else page either, when you get rank and put it as title It shows on page

I really don't think it's been reset yet bruh

I've been chasing these ranks from while in past seasons, not this time but I remember I had to wait one hour for reset

Look for yourself, u can't see titles on anyone page in the list

It's because ranks are being reset rn, it started 20 mins ago

[barren basalt]

.

[unborn mountain]

You can use any image hosting website.

[unborn mountain]

Please refer to subpoint 3.14 on #faq.

[loud urchin]

@barren basalt
عماد 😂

[unborn mountain]

Avoid going off topic @loud urchin, and use english.

Contact the customer service for assistance, @sleek raft.

[sleek raft]

I want to unlink my social media accounts in pubg mobile

[loud urchin]

@unborn mountain
I am Arabic

[sleek raft]

Please help me costomer support not use

[eager coral]

What is happening

[unborn mountain]

Refer to subpoint 3.1 on #735483472432594994 for regional communities.

[unborn mountain]

Can you explain why?

[sleek raft]

My account login another person

Just I change my linked accounts

[unborn mountain]

You can contact them even outside your account.
Refer to subpoint 5.4 on #faq, @sleek raft.

[sleek raft]

Not use I will tryed

Costomer support is not use I will tryed

[unborn mountain]

Please tell me why, so we can proceed further.

[loud urchin]

@unborn mountain Egypt 🇪🇬

[sleek raft]

@unborn mountain yes

[unborn mountain]

@loud urchin Avoid trolling, on support channels, please?

[opal merlin]

hallo if there is anyone could help me_

?

[unborn mountain]

In regards to?

[sleek raft]

@unborn mountain How

[unborn mountain]

Explain why customer service doesnt help you.

[sleek raft]

@unborn mountain costomer support using stoped conversation that not use

[robust mortar]

Pubg Customer service doesn’t help with anything 😦

[sleek raft]

@unborn mountain I will send media please wait

[opal merlin]

@unborn mountain my friend account got banned for no reason as he said . he is also streamer since along time and he have a partner , so the question is who should we ask and were is there is any official email to do that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal merlin.

[unborn mountain]

Why?

[sleek raft]

@unborn mountain sented video please watch and reply me

[unborn mountain]

Didnt receive it.

[sudden obsidian]

hello

guys if i found a hack on my team what i should do ?

cuz i killed him and report him then he got what he should got but same time i got -20 merit

[thin halo]

You did the right thing by reporting the user in-game, @sudden obsidian. Killing teammates will lead to merit deduction and you have to keep playing classic games in order to raise your merit.

[robust mortar]

I didn’t receive any titles . Like middleman and gunslinger. But everyone has gotten theirs . Why don’t I get any

I played 350 matches for these titles 🥺

I’m suppose to be number one rn

[vague steppe]

guys need help with this

[sick galleon]

Hello

[clear berry]

Did u get yet?

[sick galleon]

My pubg account got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick galleon.

[night cloak]

Fivk you

Now that's not very nice sir.

[robust mortar]

@clear berry no I haven’t gotten any. But my friends all got theirs like 20 min ago

They got duo wins and squad wins titles

I should have like 7 titles

[clear berry]

Yea bruh my friend got it 15 mins ago too

If u still didn't then there is a problem

Because ranks been reset now

[robust mortar]

Yeah ik. I just ended up wasted two weeks on this game

[clear berry]

What rank you had????

I can check the list

[brazen echo]

Why account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen echo.

[robust mortar]

#1 middle man #3 gunslinger #4long shot. Plus terminator , solo wins, duo wins. And beserker

[clear berry]

What flag??

[robust mortar]

For Canada

[cunning dew]

Hello, my account is only linked with my Gmail and i cant login now it says i have to login with a verification code its not letting me login with password and i exceeded the limit of daily codes can you help me to login?

[clear berry]

Hold up

[robust mortar]

It doesn’t show me anymore either. It says I’m “unranked “

[clear berry]

Yup u got more than them

How long u got Canada flag for???

[robust mortar]

Yeah I know . I played so much just for these titles so ppl won’t call me a camper conq

[clear berry]

Mods???

[robust mortar]

I’m aways Canada flag. I’m Canadian

[clear berry]

Idk what's wrong, it should show u if had Canada flag since ever

U got more kills than any of em

And ranks been reset alrdy

Any mods to help???

[sudden obsidian]

but i killed a hacker not a teammate NEVER be a teammate to hack

[robust mortar]

I think I’m just done with this game now. I wasted two weeks for nothing

[clear berry]

But Middle man is hardest because you gotta win most 40-60 metre fights lol