questions

[upbeat plover]

They never replay me back letting me know what was the next step or something

[night cloak]

i have reciept. but its year 2020 . but they are asking a 3 months old reciept

[hearty vessel]

I Report Him A lot But He Is Not Getting Ban I Am Very Surprised To PUBG BAN System He is using unoffical gameloop and using ESP & Fast Run Hack But No Ban I Am Very Shocked About PUBG MOBILE Ban System Plz My Request Is To Ban This Guy Thanks....

[hazy stone]

Hello my account was recently hacked I still have access to it from social media via twitter however the hacker also has access to it as a third link via email and has been bothering me whenever im in a match is there anyone that can assist me on this I've contacted pubg CS and they havent responded at all and its been 3 days and still waiting for a response

[unborn mountain]

Just show them, your 3 latest receipts.
Say that my latest purchase was on 2020, here it is, (imgur link) or sth.

[unborn mountain]

Please wait for their response.
You might want to refer to subpoint 5.5 on #faq.

[night cloak]

okay thank you

[unborn mountain]

Numeric user identification should be displayed, they can't accept this report

[hearty vessel]

U Mean that I Click On Player Id Details While Spectating Then U Approve

[unborn mountain]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @gray nimbus.

[gray nimbus]

See this video he is fooling with m416 please strike this channel <@&639889499718942720>

[unborn mountain]

Please dont ping the moderator roles, its for emergency only @gray nimbus.

[gray nimbus]

Ok

[mortal apex]

Do not mention the role unless there is an emergency, @gray nimbus.

[gray nimbus]

Ok i got soory

[mortal apex]

Feel free to report through the form mentioned above or when #community-team channel will be reopened.

[astral salmon]

Is there a map with zombies in pubg????

[unborn mountain]

Before, yea.

[tall crest]

Help

my acc got stolen he’s trying to sell in rn

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions, @tall crest.

[unborn mountain]

It should be displayed, on the video, then it'd most likely be approved.

[night cloak]

Is the 3rd link email ID yours or the unauthorized person'. If that is yours then please change the password for the same through the game login options. If the 3rd link belongs to the other person then you need to get help from CS asap, but based on my personal experience their response time is very slow given the volumes of requests they handle, and chances are you might not get a response that you're expecting.

[normal pecan]

can someone help me i getting 30 min net termination in PUBG and after i load the game in 30 min its crashing i got that termination 1 time and i getting crashed the game when i launching even i re installed the game can someone help me with my current scenario

pls help ASAP

[night cloak]

There are 2 different reasons for this ban: 1. You have very unstable internet (maybe an ISP or country issue). Changing to mobile data is the solution for you. 2. People who have a fast internet but still face the issue. Changing DNS will fix the issue. Please refer to #faq subpoint 4.11

[normal pecan]

👀 but bro i have fiber optic and my country is Sri Lanka

[normal pecan]

do you guys have any other solutions

for that app crash and the net termination

[night cloak]

The steps listed above are for the connection termination. You may refer to #faq subpoint 4.5 for information on your game crashing.

[hazy stone]

Yes the 3rd link email is the hackers thats why i want to get into contact with the CS asap or else im just waiting for my account to be lost to the hackers

[night cloak]

Hope you get response soon then brother. I was hoping the 3rd link is yours but unfortunately that's not the case, or the chances could have been better. Best luck

[hazy stone]

Yeah man hopefully ill get in contact with the CS as soon as possible

[unborn mountain]

Does this applies on other apps?

[night cloak]

Nooo😩😩

Only pubg

I am vert frustrated please do something we talked yesterday also

[unborn mountain]

Have you tried to reinstall the game or repairing da' game?

[median bough]

I need help ?

[night cloak]

Yes i tried it many times

[median bough]

actually is basically a a question

[night cloak]

Can you mail this to pubg and fix this they are nor replying me 🥲🥲

[median bough]

Is 6bg of ram with 128gb and 60fps enought?

I'm getting a one plus + nord 10 that supports 5g wifi speed

[unborn mountain]

Yes, it's, enough.

[median bough]

@unborn mountain thank u =)❤

@unborn mountain for how long tho ?

[unborn mountain]

Submit a report on #old.

[unborn mountain]

Let's head off to #pubg-mobile.

[lyric cedar]

Wait for new nord coming on 10 june, it may come with higher refresh rate, not sure but

[lyric cedar]

And also if gaming is ur focus than look for better processor in that range u can get device with better processor

[clear rover]

Why like that pubg ??? i reported so many times that my account been hacked and the hacker trying to ban my account , he banned it for 1 day , 3 days 7 days and now for 10 years , please tell whats my fault ?? Am a pubgm player since season 2 , i spent lot lot of money and its and like that ???

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clear rover.

[storm flume]

Please avoid going off-topic, @atomic shoal. You may have unrelated conversations in #chat.

[night cloak]

Hi
I can not use gyroscpoe:///
I turned it on but it didnot work
My phone: android|Samsung galaxy a70

<@&481161015728406538>

[unborn mountain]

Please mention the moderator roles during emergency.

[unborn mountain]

Have you tried restarting your device?

[night cloak]

Yes

[unborn mountain]

Repairing the game?

[night cloak]

I install it qgain

But didnot work

[unborn mountain]

Clear data or clear cache?

[night cloak]

I did it too

[normal pecan]

thanks bro it worked

[night cloak]

@unborn mountain thank u it worked

[unborn mountain]

🍻

More than happy to help.

[true ginkgo]

Hi

[night cloak]

Hi:/

[night cloak]

🖐❤

[true ginkgo]

[unborn mountain]

You might want to start a conversation on #chat, @true ginkgo

[true ginkgo]

Yea sure

[rustic condor]

Do i just have to wait?

[unborn mountain]

Yes, please be patient and wait for their next response.

[vestal nest]

Hello I want to ask My account has been stolen And the hacker linked his google play account to my account I contacted customer service to unlink the hacker's account I sent them all the information they requested Pictures and proofs After a long conversation, they told me that the hacker's account would be unlinked for less than 60 days I have been waiting for two weeks Now, my account was only opened on 6-24 because the hacker used illegal behavior on my account Which I want to know How do I know if the hacker's account has been unlinked during this period? Does customer service send a notification to the in-game chat, or where?

[nocturne pelican]

Email PUBG MOBILE, depending on which customer service your using....I think the in-game customer service is automated..

[vestal nest]

I have an open conversation, how do I close it?

[night cloak]

Which device are you using, @vestal nest?

[vestal nest]

IOS

[night cloak]

You cannot. Kindly wait for your support agent to close the ticket.

[vestal nest]

Conversation a week ago No response, no shutdown

[unborn mountain]

@night cloak doesn't reinstalling reset conv?
I see.

[vestal nest]

Customer service has shut down my private account recovery conversation I opened a chat to change my server account to Europe, but there is no response yet

[night cloak]

I don’t believe so, always worth a try tho.

[unborn mountain]

You cant change server until the cooldown ends.

[vestal nest]

I opened my account from another phone and it gave me that I could open a new conversation

But when I unlock my phone, the old conversation pops up for me

[stone wedge]

Pubgm apple is charging a lot for purchasing uc
I bought uc for 50$ and it charge me 3.5$ as tax. It's not fair.

[unborn mountain]

You can use midasbuy as an alternate.

[night cloak]

I changed my server by mistake to middle east can u plz change it to aisa my id --- 5345962731

[unborn mountain]

You need to wait till the cooldown ends.

[night cloak]

I think it is not possible u should wait 60 days aftervit u can change it

[night crest]

My friend changed the server from my phone without my knowledge. Is it possible to bring the server back to Europe?

[night cloak]

After 60 days

Faster way is ... kill ur friend😐🔪

😂just kidding

[unborn mountain]

After 60 days, you could.

[prime rune]

Let HARDCORE mode come back permanent

[unborn mountain]

#old
Feel free to share your opinions here.

[prime rune]

Already did

[patent pewter]

Can anyone clarify the usage of VPN in pubgm safe or not?

I've contacted ingame support regarding the same but they simply said "3rd party VPN apps might change game data and that would lead to a ban"

I dunno how vpn can manage to change game data but anyway, I'd like to know would it be safe to use window's built-in VPN? since it's not a 3rd party app and it won't change any game files as far as i'm aware. Any help regarding the same would be highly appericiated. I just want to lower the matchmaking time by using VPN.

[wide void]

It is not Safe it can get your account suspended Avoid Using any kind of VPN services

[gentle minnow]

The return mission comes after how many days you have not logged in

[night cloak]

Whre do I report players

[astral thunder]

Any solution for such .arcade glitches??

[bleak parrot]

Hey it's so boring that you have made kong crystals power less😥 Pls make it a little powerful

[heady hemlock]

@unborn mountain @wide void last night i played a tdm and off my game but by morning when i opened my game it gave me a ban of 10 years i don't even know what's going on when i appeal it says u have voilated user agreement plzz help me. With this
My IGN: VFNT×Hasnat
Character Id: 5246882507

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady hemlock.

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[pallid briar]

You can provide feedback about it in #old!

[night cloak]

28 days.

[night cloak]

Make sure your internet connection is good and stable .

[ashen vapor]

@lime juniper Pls check now this player use cheat whitebody and no recoil, no grass, no smoke , live in youtube pls check hurry up pls https://youtu.be/FFszqWbxnqA

[heavy vortex]

Basiek pro how to get pacifist without using unfair means and I'm not lucky. 🤧

[night cloak]

Id suggest collecting as many first aids as you can, and heal inside the bluezone.

[heavy vortex]

That requires luck too. No other way or strategy? :(

[ashen vapor]

<@&481161015728406538>

[night cloak]

@ashen vapor Yes?

If u go to soemhwee like hospital you should have pretty good loot on der

[night cloak]

You may want to do it in platinum 5 , not higher rank as you will get more experienced players , also at the end of the season there's lower skilled players. No other way as you can't kill anyone.

And then go to safer plafe

[ashen vapor]

Cheater use this live cheat

Hacks using

[night cloak]

@ashen vapor Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

[ashen vapor]

Yes

[night cloak]

Yes?

[ashen vapor]

Sure

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ashen vapor.

[ashen vapor]

@lime juniper

[unborn mountain]

Report cheaters? or what?

[astral thunder]

Any solution???

[ashen vapor]

Not work cheater report

Closed cheating report weekend

[night cloak]

@astral thunder That happens when you have a lot of ping. Please switch to mobile data.

@ashen vapor Please try to report when the sheet is open again on Monday.

[astral thunder]

😫

[ruby fox]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ruby fox. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@astral thunder Better internet speed doesn’t mean better latency. And, you are showing a speedtest result while connecting to a local server. The game server is not in your country.

It is highly recommended to switch to mobile data for less latency.

[astral thunder]

Been facing such trouble since2 ,3 years .. 🐹.
Even tdm doesn't works well :worriedcatsip: :worriedcatsip:

[night cloak]

Once you switch to mobile data, you will see the magic.

[astral thunder]

Ik but its kinda costly

[soft jay]

Hi

[night cloak]

@astral thunder Well, that’s up to you how you plan to play the game. Your ISP is not good for the game. You may wanna see if your ISP provide any gaming subscription package and grab it.

@soft jay Aloha! How can I help you?

[soft jay]

How can report 😭

hacker Report

[unborn mountain]

I turned on my data, ping is same, but I wasted money!!
Please send paypal: https://paypal.com/send/mskeiii

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @soft jay. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

@unborn mountain I bet you can’t send the same screenshot shared above while using mobile data.

[astral thunder]

Why this appears and gets fixed itself.

[soft jay]

Hacker killed me using wall hack I have all proof I have Video Recording Can I send u plzz ban this hacker his kd 16.45

[night cloak]

@astral thunder Either you need to update the game or someone compromised your account and used a modified version of the game to login. The modified app’s version is higher than the current release. Only way to fix it is waiting for the upcoming updates.

[unborn mountain]

Please refer to the message sent by Dyno.

[night cloak]

Own team mager killed meee

[unborn mountain]

Please report the player in-game.

[night cloak]

Did alrwsyb

[astral thunder]

Should we wait for the update orrr??

[night cloak]

@astral thunder If you have updated the game and it doesn’t work, then yes, you should.

[soft jay]

I have videos proof

[smoky umbra]

السلام عليكم

[unborn mountain]

ehh

[night cloak]

[smoky umbra]

هل هناك دعم عربي ؟

[storm flume]

Please do not use languages other than English, @smoky umbra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[soft jay]

Mam am already report but

[night cloak]

@astral thunder This might help.

[soft jay]

His id not ban

[night cloak]

@soft jay Make sure to report using the link above. There’s unfortunately nothing we can do here. You’re only wasting your and own own time.

[smoky umbra]

Hi , I Need Help

[night cloak]

@smoky umbra Aloha! How can I help you?

[soft jay]

@night cloak wow mam you can't help am from india I have all proof but u can't help thanku mam bye

[smoky umbra]

On the occasion of the Korean PUBG show, which car should I use to pick up a Skin

[distant dome]

I am currently unable to login, I keep getting an "Update finished. Please restart the game to see new content." message and it just keeps repeating this.

[night cloak]

@soft jay We are not the security team. Reporting here is a futile effort, no matter even if you have a documentary on the cheaters.

[fickle nebula]

I want to be a Kurdish sporter and I am a Kurdish developer, how can I be a sporter ؟

[night cloak]

@distant dome Are you on Android?

[distant dome]

Nope, iOS.

[night cloak]

@fickle nebula Please go to #735483472432594994 subpoint 3.1 and ask in the Middle East and North Africa (MENA) Discord server.

[soft jay]

@night cloak can u give me link then I report

[night cloak]

@distant dome What’s your iOS version?

[smoky umbra]

This server includes Korean pubg?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @soft jay. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fickle nebula]

ok thank you @night cloak

[night cloak]

@smoky umbra Only the global version.

[soft jay]

Ok thanks

[distant dome]

The latest, unless one came out yesterday.

[night cloak]

@distant dome Could you check from the settings and let me know?

[distant dome]

My bad, there's an update availible. Hopefully this works I'll let you know if it doesn't.

[night cloak]

Sure.

[fickle nebula]

@night cloak Where can I find the Middle East server?

[night cloak]

@fickle nebula #735483472432594994 subpoint 3.1.

[nocturne pelican]

@ocean walrusHello?

@night cloakare you on?

[night cloak]

Yes?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @nocturne pelican.

[nocturne pelican]

So it's fake?

[night cloak]

You can clearly read the website URL, no?

[nocturne pelican]

Ye

[vocal pewter]

Pubg when

Pubg new state whem

[night cloak]

@vocal pewter This is the wrong server. Please use #chat.

[raw kayak]

Hello

I got banned the massage showing for me that I’m using cracked version

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raw kayak.

[night cloak]

Any one can tell how to unlink 3rd mail

[unborn mountain]

No way ATM.

[night cloak]

Means??

[unborn mountain]

ATM = At the moment.

[night cloak]

I have forgotten my 3rd mail

No solution

[unborn mountain]

You can contact the customer service for a hint of your email.

[night cloak]

Okey i will try

[pine fog]

Hi, someone stole my Twitter account and logged into my Pubg mobile account. I want to take this person out forever.

[normal pecan]

i thought that money mechine 😅

[night cloak]

Is there any way to get lucky airdrops faster?

[unborn mountain]

Contact the customer service for assistance regarding this, @pine fog.

[craggy crown]

hello dear PUBG officials, first of all, last night, when I was using wifi, because my internet was slow, when I was switching to mobile data, I came across a data connection message and threw it out of the game. While I was entering the game, I saw that my account was blocked. It was about to be opened, but I can't get any information from anywhere, I was banned unfairly, can someone help?
Numeric User Identification :5258127053
Device : İPhone 11
Wifi + CELLULAR
Country: Turkey

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy crown.

[near raven]

Hello Pubg my account has been hacked how can I recover it back

[night cloak]

@near raven For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[heady parcel]

Can’t install arena maps

What does this mean

[nocturne pelican]

#old

[unborn mountain]

Is your storage full?

[heady parcel]

Not anymore

[unborn mountain]

You dont do that, at first.

[unborn mountain]

How about repairing the game or reinstalling, have you tried?

[heady parcel]

I thought it’d somehow go away

I’ll try those

[unborn mountain]

Give it a try and see on how it goes, if the issue persists dont hesitate to come back 😉.

[nocturne pelican]

do you think i care?

[unborn mountain]

Well I dont care, if you care, or not.
But this channel is intended for you to support a player which is having an issue.

[nocturne pelican]

idc

[modern tangle]

Can you explain the reason for the band?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modern tangle.

[night cloak]

help

[terse furnace]

Can i ask any game related?

Hello??

[storm flume]

Please avoid going off-topic, @nocturne pelican. You may have unrelated conversations in #chat.

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[celest shadow]

Hello, @terse furnace. How can we help you?

[autumn pewter]

Hello

I need one help

[celest shadow]

How can we be of assistance, @autumn pewter?

[autumn pewter]

We have rename card event.So how many days we have to wait to collect that rename card

[knotty frigate]

Hello PUBGMOBILE.l know that you are very busy due to the large number of messages.l had no problem with my account.my account has been banned for no reason and l swear to do or ues external materials and that l play clean play and l make very careful to comply with the terms and integrity of the game.
l ask you to solve a problem as soon as possible because l am wronged.Thank you,PUBG MOBILE
The account id 5229199392
The name of the account user
【〆KARAR〆】

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty frigate.

[celest shadow]

I do not know of this event, @autumn pewter. Can you please provide a screenshot?

[autumn pewter]

1 sec

[terse furnace]

I saw a news.. pubg will off in Bangladesh soon.. Is it true news? @celest shadow

[steady smelt]

What is the pan thing next to the start button?

[celest shadow]

No official news in this regard, @terse furnace. Please do not believe in rumours.

[celest shadow]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[steady smelt]

Ooh yeah, I stopped playing last night few points to reach crown

[celest shadow]

This is the Returner Event. You can claim the 30-day Rename Card immediately if you have this event.

Hello, @unique sun. Is there anything that we can help you with?

[ivory fable]

@celest shadow Hello

I want to get good ping
please help

Even I play on wifi

[celest shadow]

You should consider investing on a better Internet connection and play on the preferred server that the game had automatically selected for you, @ivory fable.

[terse furnace]

We love pubg.. if or government do this.. we miss this game so much.. 😫

[ivory fable]

@celest shadow My wifi is fast

[autumn pewter]

Ss but i have to know how many days we have not to login in pubg to get that event

[celest shadow]

You have to be offline for 28 days or more.

[autumn pewter]

Thank u

[gloomy sleet]

Peace be upon you, please. I have taken a year of injustice, and I have proof that I am clean please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gloomy sleet.

[night cloak]

pls

[celest shadow]

Please try the following steps to troubleshoot the issue:

1. Check if you have selected the optimal server: Tap on your Settings and scroll down. Check your server and select the one with the lowest ping.

2. Make sure that you have a stable internet connection.

3. Change your internet connection (4G vs. Wi-Fi) or move to a place with the better signal.

If the issue persists, please contact the customer service in-game for further assistance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[ivory fable]

@celest shadow ok thanks

[ember stirrup]

Hey, how do I make a report for someone who created a new account and added an inappropriate picture of me?

Pls can u anyone replay me?

[haughty bridge]

What’s the issue here please someone guide me

[celest shadow]

Can you please provide the numeric in-game identification of the player in question?

[haughty bridge]

@celest shadow

[celest shadow]

If the Internet connection on your end is not the issue, then it is the enemy's. He may have high ping and starts to lag. Feel free to submit a feedback in #old.

[ember stirrup]

51481026434

[haughty bridge]

It might not be the internet issue of both players coz i face this each and every second my ping is 60ms in Asia server so i want your help to find my issue

Please don’t mind @celest shadow

[celest shadow]

Thank you, I will forward this so that a profile picture reset and a punishment can be applied. We will contact you when this has been done.

[celest shadow]

I am not very sure of the root cause of your issue. You could try repairing your game and see if that helps with your issue.

You can perform a routine repair from the login menu.

[ember stirrup]

Thank you , i wait you

[haughty bridge]

I have tried re installing the game, repairing, and have posted my problem 3-4 times in feedback bugs i just wanted to know why this is happening 🥲

[celest shadow]

Are you playing on a different version of PUBG MOBILE?

[haughty bridge]

It’s official global version from App Store

[ember stirrup]

What is the exact time to remove the image from the account?

[left osprey]

ارجوا احد يرجعلي حسابي

[storm flume]

Please do not use languages other than English, @left osprey. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left osprey.

[celest shadow]

Unfortunately, I am unable to find a solution for your issue. You may try using a different Internet connection. If the issue persists, please contact the customer service in-game for further assistance.

[celest shadow]

No estimated time. You will be contacted when the profile picture has been reset.

[steady smelt]

Why do I have the general beetle set selected? How do I select the other one? So I can get it at 100RP? Or will I chose then? It's been a while since I purchased a RP

[celest shadow]

The "Activated" text at the bottom indicates that you have purchased the Elite Royale Pass for Season 19. You will be able to make a selection when you reach Rank 100.

[obtuse mulch]

hello now, 8 times this week, thanks to the support, ban has been opened. Although I have opened nothing, a warning is given to review the account every day.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse mulch.

[worthy snow]

Hello,PUBG MOBILE. I know the you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for on reason and I swear to do or use external materials and that I play clean play and I make veru careful to comply with the terms and integrity of the game I ask you to solve a problem as soon as possible because I am wronged. Thank you. PUBG MOBILE

the account id 5184360423

the name of the account user Ā乃Ø《KRAM》

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worthy snow.

[vivid comet]

Using split screen for pubg will ban account?

[unborn mountain]

2 PUBG at once?

[vivid comet]

Yes different versions

[unborn mountain]

Well I cannot say that this is illegal nor legal, but it's highly most to illegal, what do you need 2 PUBG for?

[unborn mountain]

Please click AGREE and ABIDE from the warning and you'll be fine as long you didnt break the rules.

[high jasper]

Hello, my account under id: 599677622 was transferred to the Indian server pubg mobile. Could I return my account to the Europe server

[unborn mountain]

Indian server?

[high jasper]

Yes

[vivid comet]

@unborn mountain for doing achievements stuff

[high jasper]

Go ls

[unborn mountain]

Illegal, I assume.

[unborn mountain]

Where are you from?

[vivid comet]

Ok thanks

[high jasper]

Russia

[empty granite]

Hi! I have mistakenly changed my pubg mobile server to south america now i am experiencing very high ping and i need to change it back to asia plz help me
Id:5178836080

[unborn mountain]

Indian server PUBGM can you explain so I can understand your issue and proceed further

Please send your ISSUE ONCE, Spamming will result in a mute.

[empty granite]

Ok

[unborn mountain]

You'll need to wait for the cooldown to end.

[empty granite]

Sorry i did not understand

[celest shadow]

You will have to wait 60 days before you can switch to another server. Please be careful and read the notices first before confirming to anything.

[high jasper]

My account was on some region, there was a function to delete the account, one day my acc was hacked. The akkun was put on the version and deleted, when I try to restore it, they answer me: the player you are viewing has transferred his akkun to the Indian server pubg mobile

[empty granite]

But i did it by mistake

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance.

[unborn mountain]

Still your mistake as you didnt read the notices before changing the server.
The only way is to wait for your cooldown to end.

[celest shadow]

That is why you should be careful. Your only option is to wait for the cooldown.

[empty granite]

Now can you help me by any means

[celest shadow]

Unfortunately, no.

[empty granite]

Ok

[high jasper]

Support responds that the account cannot be deleted and ends the conversation there

I'm Russia

[celest shadow]

As a temporary solution, you can ask your friends (who has your preferred server selected) to invite you to a party. They must be the leader and you can play with them at a lower ping, @empty granite.

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[drifting sequoia]

I have a question....I opened almost 50 classic crates and I didn't get a single mythic or m416 glacier skin.....why😭😭😭....is my id is gliched?

[celest shadow]

It all depends on your luck.

[high jasper]

Ok

[unborn mountain]

Yes?

Please stop spamming emotes and head over to #chat or #pubg-mobile if you do not need support.

[night cloak]

then nadia luck is inevitable

[lilac bison]

When will the new vikendi come?

[celest shadow]

No information in this regard.

[celest shadow]

Feel free to use #chat for discussions.

[storm flume]

Please do not use languages other than English, @thorny void. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thorny void]

i want know why my account band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny void.

[lilac bison]

vikendiiii ??

[hallow gulch]

There is no information regarding vivendi's return.

[jovial sedge]

I'm seeking for help as my account have been hacked.

And the hacker continue to log in, continously attempted with ban non stop, end result become 10 years.

All my money for 3 years gone, just like that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jovial sedge.

[quartz pasture]

hi i need info about PMNC , how the match will procced ? like classic matches ? pmco system or room system like pmcc qualifier ?

anyone can help me out here ?

[stray compass]

My points are -40 from hackers??? Now what?

[quartz pasture]

@thin halo

[ocean sage]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5388300226 The name of the account user PRD MARKO

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean sage.

[modest ridge]

I want to unlink the email without waiting for seven days

[rotund lion]

i had 108 uc i sent some one popularity of 50 uc that should be shown on message of board of that guy but it is not there also there is -60 uc from my account now i have 48 uc left please help me

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @stray compass. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hallow gulch]

Skipping the unlinking cool down is not possible.

[rustic condor]

Do i just have to wait?

[stray compass]

I did this to more than one cheat and nothing happened !!

[hallow gulch]

Yes.

[modest ridge]

Account is hacked How can I remove intruder

[storm flume]

Please contact the customer service for further assistance, @modest ridge.

[long bolt]

I can’t login via twitter

It says “this page does not exist” when I try to log in

[modest ridge]

Please, help me
I want to unlink the email without waiting for seven days
Account is hacked How can I remove intruder
id :5833219594

[night cloak]

@modest ridge For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[gentle island]

When did get 1.5 update??

[night cloak]

It should arrive in July, @gentle island.

[night cloak]

Are you on iOS?

[gentle island]

How much time will take to arrive return mission

[gentle island]

Noo, android 10

[night cloak]

No such information, unfortunately.

[gentle island]

How can get return mission??

[south delta]

Hello
Someone hacked my account and he linked Twitter and vk to my account

[modest ridge]

When I get to the client service from the game, it's reply report.

[south delta]

Please help me

[visual viper]

i have a doubt what is the roman digits 1,2,3 showing when we are in plane?(in rp)

[open ruin]

Where i can post video?

[rotund lion]

@night cloak can i dm?

[night cloak]

@rotund lion May I know what does it concern?

@south delta For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[eager bobcat]

@night cloak can i dm
reason scammed acc

[long bolt]

Yes

[night cloak]

@eager bobcat If your account was compromised, please contact the customer service.

[reef pollen]

Why was I suddenly excluded from the rank ?

[eager bobcat]

@night cloak i did they didnt help me .. i had 18 lw 7 guns

[night cloak]

@long bolt Open Safari > log out of twitter.com > login to the twitter account > open the game.

[rotund lion]

@night cloak i had 108 uc i sent some one popularity of 50 uc that should be shown on message of board of that guy but it is not there also there is -60 uc from my account now i have 48 uc left

[night cloak]

@reef pollen Your account is under review. You should be able to get it back once the review is completed.

@eager bobcat They might take some time. Make sure to provide all the requested information correctly to avoid delays.

[reef pollen]

this happen last week and they didnt give me a title !

[night cloak]

@rotund lion Which popularity did you send?

[rotund lion]

@night cloak ah i dont remember but that worth 50 uc

something like ticket

[night cloak]

@reef pollen It can take up to a few weeks for the review, unfortunately.

[long bolt]

I’m not logged into safari

[night cloak]

@rotund lion Were they your in-game friend?

[long bolt]

It just has this itop thing

[rotund lion]

@night cloak nope

[eager bobcat]

@night cloak But what if the scammer ban that account ? does that means cuz i dont have chance to get it back?

[night cloak]

@rotund lion You can’t send such popularity to unknown people, due to the new requirements. Maybe spent somewhere else unknowingly?

[glossy prism]

Error403

[reef pollen]

thank uu

[night cloak]

@eager bobcat You can try your best to access the compromised account and log them out. Unfortunately, the customer service might take some time.

[rotund lion]

@night cloak oh

[open ruin]

Offical Darazpk selling pubg config file Please see this issue and stop unranking fair player rather than focusing on hackers and cheaters youre unranking fair players and wasting their time and hardwork

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @open ruin.

[night cloak]

Follow the process I gave you. If you are not logged in, skip the step 2.

[soft parcel]

i need a help i bought today 660 uc and i didn't get the uc

[night cloak]

@soft parcel Could you check if you got a payment receipt on your email from Google/Apple?

[soft parcel]

i bought it with a google play store 10$ gft card it type payment success i see my uc it didn't increase i restart my game it didn't increase

[long bolt]

That didn’t work. However i decided to try logging into the page in-game via email and it worked

Kinda weird but i’m good now

I appreciate the help!

[night cloak]

If you could check it and let me know.

No worries. Happy gaming!

[soft parcel]

it didn't send anything in the gmail but it take my 10$ gift card

please i need help @night cloak

hello

hey i checked look

[night cloak]

@soft parcel Then there was a payment error from Google. The payment is in a pending state. The balance did deduct from your Google balance but didn’t reach out to the game. Feel free to contact Google Play support for more information.

[soft parcel]

ok thanks hope i have 1 more question but can you replay privately

[night cloak]

how to disable remind me option

[crystal gorge]

@night cloak please tell this to moderator

[soft parcel]

How to Be PUBG Partner

[night cloak]

😆

@crystal gorge What do you mean?

@soft parcel The title can no longer be acquired, unfortunately.

@night cloak Remind me like?

[crystal gorge]

You have to tell this to @hallow gulch

[soft parcel]

ok i want like to be supporter in PUBG

@crystal gorge who is @hallow gulch

[night cloak]

@crystal gorge May I know why is that?

[soft parcel]

i asked @night cloak and she told me what to do so ya

[night cloak]

@soft parcel Feel free to contribute to the game by reporting cheaters, or creating gameplay videos for YouTube, Twitch or Trovo.

[soft parcel]

Wait hope you don't understand what i mean

i want to help like you

[night cloak]

You can help like me. Feel free to do it whenever you want.

@crystal gorge Please use #chat for off topic.

[hallow gulch]

Do you wish to tell me anything?

[soft parcel]

ok @night cloak really thanks for helping me and i really appreciate that

[night cloak]

No worries. Happy gaming!

[night cloak]

That means you can send them a match reservation

yah

how can i disable it

you can't, as far as i know.

although u can choose not to accept reservations if u want

[sick shale]

You can't disable it, @night cloak

[night cloak]

👍

[tall crest]

If you see this account around it’s a stolen account

[zinc stirrup]

Please help me and reconsider my ban, I did not cheat my account with large sums of money, please pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zinc stirrup.

[sick shale]

@tall crest Please contact customer service in-game if your has been compromised. No need to share these conversations here, be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[tall crest]

What do you think I have done but no one answers

[regal dome]

Someone hack my pubg mobile account very expensive account i need help urgently help please

[storm flume]

Please contact the customer service for further assistance, @regal dome.

[regal dome]

Not getting service

[jovial wolf]

Hello any mods here i need some help regaring PMNC registration

[regal dome]

Need support

[jovial wolf]

Mods ?

[sick shale]

Not sure if I can help, state the question anyway

[sick shale]

Do you have access to your PUBG MOBILE account?

[regal dome]

Access with vpn

[sick shale]

What do you mean?

[regal dome]

In India pubg mobile banned

And my account is hack

I want customer service

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @regal dome.

[tacit mica]

I didn't use cheats My Account 1 month Ban Seven why there are so many tricks ban please open my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit mica.

[pearl blade]

Idk why but voice chat isn't updating since this update, is there any known fix to this?

[hearty vessel]

Need Some Suggestion On Which Email Adress I Send SS And My UID NO???

[hearty vessel]

I Don't Know On Which Gmail Adress I Want To Send Screen Shot Of Career Result Or My UID No Plz Some One Tell Me

[sick shale]

Customer service email address, same one

[hearty vessel]

What I Write On subject

[sick shale]

The requested details are written in your screenshots

[hearty vessel]

So My Job Is To Send SS On Customer Service Gmail??

[weak wind]

Dear developers, my account has been in the sauna since season 14, please unlock it, as it was played by an outsider with extraneous account ID programs: 542586971

Dear developers, my account has been in the sauna since season 14, please unlock it, as it was played by an outsider with extraneous account ID programs: 542586971

[heavy vortex]

Are we teammates hidden achievement will work in quick match? 🤧

[sick shale]

Yes, UID of your account and a screenshot of the respective match from your career results

[heavy vortex]

@night cloak It is limited to one card per 10 days.

[hearty vessel]

Ya I Do It Is It Works???

Replay For PUBG MOBILE

[sick shale]

Contact customer service via in-game settings for such issues. Email address is intended for general inquiries

[thin solstice]

I want to talk to someone specialized

[hearty vessel]

how i send this ss through in game???

[sick shale]

Write further details, your message isn't long enough to be understood

[storm flume]

Please do not use languages other than English, @young fractal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hai all

[thin solstice]

I want to talk to someone specialized

[stray ermine]

Hi my pubg character have been unlinked from all my logins, now when I login I’m left with a new character, how do I get it back?

[night cloak]

@stray ermine For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

@thin solstice Yes?

[stray ermine]

But they can’t help me, I started more than 10 tickets but they closed it all without helping me

[night cloak]

I need help, my account was banned after my wifi was gone for a few minutes and when it came back it was already banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wise mason]

@stray ermine I can't login it tell me to make a new id but yyy

[stray ermine]

@wise mason yeah I think many people got hacked but pubg don’t care about it

[wise mason]

@stray ermine I don't think so I got hacked

But y iam not able to log in I m in india

[stray ermine]

Ask you to make new id, do you have your old character I’d?

Ask your friend to search your user id, someone probably changed the account name

[wise mason]

@stray ermine ya

@stray ermine ok

I will

[night cloak]

Refer to the pinned message of this channel. You may also check out #news .

[wise mason]

@sick shale I can't log in I log in with Facebook and it shows me to make new id but my old id ??

@night cloak ,?

[night cloak]

That's probably because your FB isn't linked to your old ID anymore

[full lintel]

I'd like to talk to someone from pubg customer support please asap

[night cloak]

You may state your issue here

[full lintel]

I'd like to speak in private please about my issue

[wise mason]

@night cloak @night cloak bro how can it unlink in india pubg is banned from 1 year

[night cloak]

You can either state your issue here or you cn approach a moderater privately if its important. But please ask them before you do so.

[wise mason]

@night cloak the new version is coming for india is it transferring my id to indian version

[full lintel]

How can I get in contact with them

[night cloak]

We provide support for the global version of PUBG Mobile only, and so we are unable to help you with PUBG Mobile in India

[wise mason]

@night cloak ok

It was the id of global and it transferring to india thats y I think

[night cloak]

As i said, state your issue here. The moderators/community members will help you with it.

[terse furnace]

How is it possible?

[night cloak]

Haven't played Livik for a while, so no idea...you may wait for a moderator.

[wise mason]

@lime juniper hey I am not able to log in it syas to make a new id

Help

[night cloak]

@wise masonI believe i already answered your query? Repeating things won't really help

[wise mason]

@night cloak bro that was not an answer

Leave pubg support is zero in service

[night cloak]

If you are facing account related issues, the only solution is to contact the in-game support. We cannot help you here on Discord.

[wise mason]

@night cloak I get a reply like this

[night cloak]

That means they probably couldn't verify the authenticity of the proofs, which you submitted for recovering your account.

@wise mason If they cannot help you, nobody else can. Please create a new account meanwhile.

[wise mason]

@night cloak but my moneyyy

@night cloak seriously give me my money back I will make it

[night cloak]

The money spent in-game is non-refundable, whatever the reason may be

[wise mason]

@night cloak bro seriously I talk like this

[night cloak]

You are responsible for safeguarding your account, @wise mason. Anything spent in-game are not refundable. No matter the reason. For further information, contact Apple/Google Play support.

[wise mason]

@night cloak okay then

[full lintel]

My account was hacked
And it was linked with my Facebook and now my Facebook is disabled for about month and who ever hacked my account linked his own social media with my pubg account.and I have talked to Facebook customers support and they disabled my Facebook for a month and there is 25 days left to regain access back to my Facebook
And the hacker may change the my linked social media from my pubg and we need to ban the account for a while till I get my Facebook account back

[viral pulsar]

how to report pubg and give it 1 star?

[night cloak]

@viral pulsar You can do so from your App Store/Google Play Store.

[viral pulsar]

ok thanks

[ocean field]

Hello. Received a ban on my account for 10 years. Never broke the rules. Never played with cheats. Last time I entered the game about 3+ months ago. Account blocked on 05/16/2001. The account was linked to Google Play with the mail [e-mail]. The username seems to be ubi_top. 05/28, I entered the game for the first time in a long time.  Is it possible to unblock an account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean field.

[radiant wigeon]

Do anyone have wechat

[night cloak]

@viral pulsar Please do not use this channel for trolling.

[royal sedge]

Why am I getting security warning popup in lobby?

[viral pulsar]

sorry i wont do it again i am really disappointed:(

[night cloak]

@royal sedge Screenshot?

[full lintel]

My account was hacked
And it was linked with my Facebook and now my Facebook is disabled for about month and who ever hacked my account linked his own social media with my pubg account.and I have talked to Facebook customers support and they disabled my Facebook for a month and there is 25 days left to regain access back to my Facebook
And the hacker may change the my linked social media from my pubg and we need to ban the account for a while till I get my Facebook account back

[royal sedge]

What does this mean..I have never violated rules in pubg then why this

[night cloak]

@royal sedge I see. Your account is being reviewed. Once the review is completed, you can play normally.

[celest shadow]

You should contact the customer service in-game for further assistance, and the customer service of your social media account in question to recover it.

▫️ https://www.facebook.com/help

[subtle pewter]

Anyone know if this new feature of other random players using your vehicle skins be disabled in any way?

[full lintel]

What if the hacker changeed my game account social media and linked to his own account

Can help me

[celest shadow]

You can contact the customer service in-game for further assistance in this regard.

[full lintel]

I can't even login to my own account in pubg

[celest shadow]

As far as I know, you cannot disable it at the moment. Players can use your vehicle skin once you have applied it to a vehicle. They can override this and use their own vehicle skin by tapping a small (car) button on the top-right of their screen.

[celest shadow]

You can reach out to the customer service via the login menu as well. Please refer to subpoint 5.4 in #faq for further instructions.

[subtle pewter]

Alright thank you, hopefully they add a disable option soon. I'm sure some find it annoying spending UC on a cool skin and some random player can just hop in the vehicle and use it like it's theirs.

[celest shadow]

I understand. Please consider submitting a feedback report regarding this to #old. The community team regularly reads this channel for players' bug reports and feedbacks. Thank you.

[night cloak]

@static knoll Wrong channel.

[night cloak]

I want to report a hack seller

[steel canyon]

@night cloak can i ask why my account not logging in ?

[silver swallow]

I need to cancel the third link because the link is stolen and I don't know how to change the password because the thief changed all of the third link account Settings.

@night cloak

[storm flume]

Please do not use languages other than English, @plain sphinx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Where's he selling?

[storm flume]

Please contact the customer service for further assistance, @silver swallow.

[night cloak]

On draz

[sick shale]

Was your account hacked?

[sick shale]

You can provide any information you might have regarding cheat software and its distribution, through this survey:
▪︎ http://cheat-collect.pubgm.cc

[steel canyon]

@sick shale No but i made new account and now it is not working i dont know why

[sick shale]

Reinstall the game, @steel canyon.

[night cloak]

Thanks rebel

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal wind.

[wispy panther]

Hi please i want back to pakistan region

[regal dome]

Hi i want my account back

My account is hack

[silver swallow]

@sick shale

I need to cancel the third link because the link is stolen and I don't know how to change the password because the thief changed all of the third link account Settings.

[sick shale]

Please contact customer service if your account has been compromised. We are unable to assist with account related issues on Discord

[storm flume]

Please contact the customer service for further assistance, @regal dome.

[silver swallow]

I called client service, and I haven't had anything to do with it.

@sick shale

[sick shale]

What was their response?

[silver swallow]

@sick shale Would you say call them in a direct, please help ASAP?

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[wispy panther]

Please i want to change my region back to pakistan

[silver swallow]

@sick shale It was a robot to Bird, and no one, and no one answered, so please help.

[sick shale]

Be patient till they respond. Please read my messages carefully, we can't help you here

[silver swallow]

@sick shale So where can I get in touch with them to solve my problem?

[sick shale]

Only in-game

[rough otter]

I can't seem to change my third link password the verification code doesn't come on my mail. Pls help

[cunning breach]

@sick shale hey rebel, remember yesterday I asked you about how I couldn’t provide the name of the hacker twitter account linked to my account , today they replied and closed my ticket because they say information incomplete

This is what I got

[covert sedge]

Hello, I want to tell you about my problem, which is that I left the game for a long period of time, then several, and found that I had been absent for 10 years.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @covert sedge.

[delicate zenith]

Is it a bug when i cant mute other players (matched players, they not my friends)? Like even when i turn them to 0% can still hear them

[sick shale]

Yes, please submit a report in #old and include the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country

[ember stirrup]

Hey, how do I make a report for someone who created a new account and added an inappropriate picture of me? 51481026434

[fierce dome]

Pubg can I get latest beta version

[grizzled zephyr]

Hi I have an issue I tried to contact customer service but my conversation keeps getting closed

I am using the normal version of PUBG on two of my devices iPad mini 2 and iPhone XR and the ban details say I was banned for using the cracked version of the app. I recently deleted the app and downloaded it again from the app store as I was having ping issues after the recent update. Re-downloading the app fixed the issue but after 3 hours of playing my account was banned. Even though its a temporary my tier was reset back to bronze. I put in so much time on my account and I don’t think I deserve to get my tier reset while actual cheaters get away with hacking everyday. Is it possible to fix the problem here?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled zephyr.

[uneven glade]

My account has been hacked, and the hacker logged in with a Twitter account. The 21 days before i could unlink the Twitter account have passed, but i am afraid that he could log in at any time and deactivate the unlink process. Furthermore, before i used to have 1805 UC on my account, and now i am left with 1 UC, but the thing is he did not spend any of it on my account, and i would like to get it back if possible.

[sick shale]

Your report was already forwarded by another moderator, and we will contact you when it has been handled. There is no need to repeat or keep notifying us

[forest inlet]

I am experiencing a problem of authentication failure in my internal email account

[visual bronze]

My account was hacked and i got it back but the region is changed to Asia, please CHANGE IT BACK TO NA . Also they used my 1800 UC i would like a refund. HELP

[ember stirrup]

I'm very sorry, but he constantly changes the pictures to inappropriate and offensive pictures .

[sick shale]

You are responsible to safeguard the details of your account, all use of your account will be regarded as being by you

[sick shale]

A punishment and picture removal will be applied and we will inform you when it has been done. Please be patient

[uneven glade]

Is there anything you guys can do to help me?

[raven scroll]

@sick shale hello please can I know what's this sign near start?

[sick shale]

You are responsible to safeguard the details of your account, all use of your account will be regarded as being by you

[visual bronze]

but it was hacked? they used the the email and password that pubg asked me to link to make my account safe?

[sick shale]

It means your next match is important, you're close to reach the next tier!

[uneven glade]

But he didn’t spend the UC on my account, that’s the thing. Forget the UC, i just want my account back

[sick shale]

Should you have further questions, please contact customer service in-game

[sick shale]

Do you have access to your PUBG MOBILE account?

[visual bronze]

I did the conversation keeps closing and i cannot talk to a real person.

[uneven glade]

Yes, I do

[sick shale]

Follow the conversation below to unlink the unauthorised social media account.

[raven scroll]

@sick shale but this is the first time, is it ok?

[uneven glade]

Thank you, I will try and get back to you if there is anything wrong

[sick shale]

It's ok, the feature may not work properly as it was recently added.

[prisma prawn]

Hello. Received a ban on my account for 10 years. Never broke the rules. Never played with cheats. Last time I entered the game about 5+ months ago. Account blocked on 09/01/2001. The account was linked to with the mail [e-mail] The username seems to be NTF丨DANGER 2021-01-09 , I entered the game for the first time in a long time.  Is it possible to unblock an account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma prawn.

[raven scroll]

@sick shale thx bro

[night cloak]

Pubg mobile 4th hidden achievement is bugged only works in some accounts i just wasted my and my friends time and i didn’t get it

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[reef tundra]

PUBG Please Hack uc0ver BAN 2031

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @reef tundra. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[limber crown]

This user got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber crown.

[digital kite]

Gg

[real quail]

Hello my account was hacked and the in-game support is not responding i need help

[unborn mountain]

Kindly be patient and wait for their response @real quail.

[real quail]

No worries i will wait

[glossy prism]

Please help

[unborn mountain]

With?

[glossy prism]

Give me one chance

[unborn mountain]

Give you one chance at what?

[night cloak]

Is there a feature in the game where u can make that nobody can send you friend requests?

[unborn mountain]

No, dont have, but if you'd like that feature to be available feel free to submit your feedback on #old.

[night cloak]

I reported that i airdrops isnt visable for me while my teammates can see and loot them so now i have 6 hour cooldown

[unborn mountain]

You can edit your latest message, the community team will still see it.

Once you're banned, there's a reason why.

[night cloak]

Hi can I please have help

[unborn mountain]

Yes, if you state your issue.

[real quail]

Hello my account was hacked i don’t know how ,it was link to me Facebook and email and nothing happened to them my account was banned the last 10 days and the banned start in three stages first it was one day started at 18-5-2021 then 3 days from 19-5-2021 then 7 days from 22-5-2021 ended at 29-5-2021, i tried to logging to my account using Facebook it requested to make a new account. The in-game support is not helpful cuz i have all the evidence and details to prove my ownership of this account Since the first Day i downloaded the game and alI my In game purchase

[night cloak]

Ok now my friend hacked my account and he linked Google play on my account. So can I know how he hacked me.i didn't give my account password to anyone. So please can you remove the Google play from my account now because he can ban it please if I wait 7 days he will ban my account and I have spend over 6000le on my account please

[hollow sleet]

I have a problem with my account, which is that my country is unknown. I want to know what country the account is in, and I did not choose a specific country during the creation of the account

[night cloak]

Please I'm literally crying right now I have spend so much money and I play 11 hours a day

[unborn mountain]

Please contact the customer service for assistance, @night cloak.
We only provide community support here.

[night cloak]

Oh OK thank you

[night cloak]

We're can I contact them?

[unborn mountain]

Refer to subpoint 5.4 on #faq.

[unkempt orbit]

Hello

[stiff bluff]

My acc was hacked by gmail link can I have supp

[storm flume]

Please contact the customer service for further assistance, @stiff bluff.

[mystic violet]

HEY
Please guys i want to know when did the next xsuit coming to pubgm..??

[real quail]

Hey i tried still the same problem i can’t upload any Screenshot of the details they have requested

[unborn mountain]

You can use imgur or any image hosting website.

[unborn mountain]

Hey, what can I help you with?

[unborn mountain]

No information in this regard.

[real quail]

Interesting good idea 👍🏻

[unkempt orbit]

I need help, my pub account was broken and I only have access with a link. the cont

[unborn mountain]

Can you explain by "BROKEN" and "the cont"?

[unkempt orbit]

My pub account was stolen

[unborn mountain]

Please contact the customer service for assistance, @unkempt orbit.

[unkempt orbit]

where I can talk to them

[unborn mountain]

Refer to subpoint 5.4 on #faq, @unkempt orbit.

Please only PING the Moderator Role if there's an emergency.

[daring patio]

@unborn mountain this is not a emergency ??

[unborn mountain]

Please refer to subpoint 3.14 on #faq @daring patio.

[unborn mountain]

No?

[daring patio]

@unborn mountain so why showing unranked ?? This is glitch or what ?

[unborn mountain]

@daring patio

[daring patio]

Lol mods 💩

[unborn mountain]

Avoid trolling @daring patio.

[daring patio]

This is not a pubg this is a bugG 🙏

Bye

[summer kayak]

Any one here to help me my account is banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @summer kayak.

[north adder]

Hii Need Help Because My Account Was Banned Without Any Reason😢😢

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north adder.

[grave stag]

how long bro

[agile latch]

Any one help me my account got hacked 🥺

[unborn mountain]

Contact the customer service in-game for assistance, @agile latch.

[agile latch]

I already contacted

And waited 1 month

[unborn mountain]

Please wait for their next response.

[agile latch]

But no reply

[unborn mountain]

For hacked account inquiries it can take up to 2 months.

[agile latch]

@unborn mountain can u come in privite plz

[unborn mountain]

Sure

[solid heath]

Is this myth or true that compare to mobile device we emulator get less points.

[unborn mountain]

Myth.

[solid heath]

I am expecting to get answers from officials

[unborn mountain]

Points are based on kills and others, not emulator or mobile.

[agile latch]

Or karo bewafa 😂😅

[real quail]

Is there any other way to contact customer support

[unborn mountain]

No.

[wanton gazelle]

Hey I need help my account was stolen about to months ago and I tried to contact support many times in the game with other new account he stole my Twitter and changed everything thing I have spent money and time on the game please help me I have all my previous information please help me 😭

[unborn mountain]

Please wait for customer service response.

[wanton gazelle]

I really want their help this discord is my last hope

[unborn mountain]

We only provide community support here.
We can only redirect you to customer service.

[wanton gazelle]

They will answer today ?!

[unborn mountain]

Depends on the inquiry and how many tickets they are receiving.

[bright violet]

Dear sir or madam , I would like to know the reason for banning my account . I am pretty much sure that I have not committed any activity mentioned above that would violate your policies and i am not downloaded this game from unofficial website also my device is not jail-broken or something. Could you please elaborate and make sure I have not been banned by mistake ? I am a loyal customer who have spent thousands of game-play hours and invested a lot of money in the game. I sincerely request you to revaluate your decision , I am ready for any kind of cooperation if you have any kind of enquiries.

ID:5354482707
Device:Iphone 8
Wi-fi / cellular
Country:Germany

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bright violet.

[wanton gazelle]

Thanks @unborn mountain

[hollow sleet]

I have a problem with my account, which is that my country is unknown. I want to know what country the account is in, and I did not choose a specific country during the creation of the account

[sacred mirage]

safe ?

[unborn mountain]

From which website, @sacred mirage?

[sacred mirage]

https://gameloop.mobi/

[wide void]

Doesn't seem official tho

[unborn mountain]

Checking if it is.

[sacred mirage]

HOW ?

[unborn mountain]

Is that the real gameloop tho, doesn't seem to be the official gameloop, not recommended.

[celest shadow]

Hello, @sacred mirage. We only recommend the official Gameloop emulator. Please download from http://gameloop.com.

[storm flume]

You can now access #emulator-chat and #emulator-support, @sacred mirage. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Should you require further assistance, please use #emulator-support, @sacred mirage.

[celest shadow]

Can you please provide a screenshot of your basic settings?

[deep hull]

@polar marsh My account has been hacked by e-mail, help me

[unborn mountain]

Please contact the customer service for assistance, @deep hull.

[sacred mirage]

My friend's account has been blocked without any reason. I am sure he did not use any kind of hacking

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sacred mirage.

[hollow sleet]

@celest shadow Well here it is

[deep hull]

@unborn mountain Where can I find customer service? If the one in Bajj, I contacted them, but they were late in solving the problem

[unborn mountain]

Please refer to subpoint 5.4 in #faq, @deep hull.

[deep hull]

I want to unlink my e-mail link in PUBG, but my account is hacked through it

[celest shadow]

You will not be able to switch to another country or region at will because your account was registered and created in the European Economic Area (EEA). Due to GDPR laws, the change country/region option will not be available to your account. There is nothing that we can do to help.

[deep hull]

@unborn mountain I want to unlink my e-mail link in PUBG, but my account is hacked through it

[unborn mountain]

Do you have other social media with you aside from email?

[dull river]

my game character ID 5115289461

sir/madam,

Recently, I returned to the game in the month of april and left the game in that month itself. But now when I return to the game in may 2021, I see that my in-game name is changed and a new social media account is added,also location and language is changed. I think my account is being used by another person(HACKER) and he is continuously trying to unlink my social media accounts to secure the account. Please revoke the recent changes in my account and remove the social media account that has been added to my account. My social media accounts that are linked to my game account are Gmail (Am×××××××[e-mail]) And twitter (BAm××××××××eddy) and there is an additional facebook id which is not mine. i have sent this message on 24th may 2021 itself, on 25th may 2021 my account got a ban because my account is not my hands the hacker is misusing my account. My account was hacked. The hacker added his own social media account to my game account and he is trying to remove my social accounts. i request you to unlink social media account from my account so that we can cut his access to my account.

[cedar karma]

Помогите пожалуйста восстановить аккаунт

[deep hull]

@unborn mountain Yes, I have Facebook and Google Play

[unborn mountain]

Avoid using other language aside from english, Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hardy fog]

why i got ban i dont know. can u unban my id?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy fog.

[unborn mountain]

Please wait for customer service response, if you have contacted them.

[hollow sleet]

@celest shadow Well, I understand. First of all, I, at the time, did not know what the economic zone is, but it does not matter. I just want to know which country has the account that is in the economic zone, and I do not want to change it because the country is not opened in it.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[deep hull]

@unborn mountain When will I be answered, knowing that I contacted them 7 hours ago today

[unborn mountain]

Refer to subpoint 5.5 on #faq, @deep hull.

[storm flume]

You can now access #emulator-chat and #emulator-support, @cursive basin. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @cursive basin.

[cursive basin]

oh k

[deep hull]

@unborn mountain Are you a customer service of PUBG or a member and from which country you are?

[unborn mountain]

No, no one here is a customer service from PUBG, only Error.
Im from Singapore.

[celest shadow]

Feel free to browse on Google to check the list of EEA countries.

[dull river]

Hello, my account is being used by somebody else. Please help

In game support doesnt respond as from INDIA. PubgM banned in india so they always mesage ban notice but ni solution

[night cloak]

@dull river Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

We cannot help you if you are in India.

[dull river]

whom should i contact then.?

[night cloak]

We don’t know.

[dull river]

Isnt that PUBGM duty to maintain public data safe.

[night cloak]

No. It is your responsibility to protect your login credentials.

[ruby fox]

@celest shadow plz tell me when will OnePlus 9r receive 90 fps

[dull river]

I did, never shared the account details. And dont say data breach didnt happened..

[night cloak]

@dull river There were no data breach. These are just rumors. Please avoid those random news.

[unborn mountain]

You can submit a report on #old.

[ruby fox]

Already do many times

[unborn mountain]

Then, wait, it's up to them if they want to add 90 fps feature to your device.

[hollow sleet]

@celest shadow I have browsed, but I do not know which country the account is on. I may want to know because I have a problem with the Bonus Championship, which is that it does not open at all. I also want to solve this problem since the account was created two years ago, not once.

[night cloak]

@hollow sleet Unfortunately, it is a GDPR law. The devs cannot help you no matter the reason. You need a written permission from the Data officer of European Union. Which is absolutely not an easy thing to do.

[dull river]

Then why all the emails with passwords roaming on the web. I can still access my account and the other guy from europe who have access to my account told that he bought my account somewhere on the web. And now he is demanding 20$ to unlink his social media account

[night cloak]

Again, @dull river, we cannot help you as you are in India. Please use #chat for discussions.

[solid lance]

I have a problem where if a pop-up notification appeared to me my mic sound becomes laggy it only get fixed when I fix the client I tryed re-downloading the game and updating my software but nothing seemed to end the problem completely can I have any help?

[dull river]

Thanq u for the worst customer support. Bye😶

[night cloak]

@solid lance Does the problem persist if you turn Do Not Disturb (DND) mode?

@dull river Have a sweet day!

[solid lance]

@night cloak it happeneds when like the charging notification show or I get a call not from normal notifications

[hollow sleet]

@night cloak I am amazed at the complexity of matters. I live in Egypt and did not choose a specific country while creating the account. I do not want to change the country. It does not matter. I just want to solve the bonus problem. You can help me with this at least because the bonus does not open for a friend.

[night cloak]

@solid lance Could you try denying call permission for the phone app and see if the problem still persists? You can also try:

▫️ Changing your internet source. WiFi to mobile data or vice versa.

[solid lance]

OK I will try that.

Thanks for the help!

[night cloak]

@hollow sleet The bonus challenge is not available in Europe. You will unfortunately have to create a new account under your own country. You see, there are various country restrictions around the world and you should always be careful when you select a country. The game is asking you for a reason.

[hollow sleet]

@night cloak Can I move my account outside the economic zone?

[night cloak]

@hollow sleet Unfortunately, no. The GDPR law which protects user privacy, does not give permission to transfer the data to a different country, @hollow sleet.

[hollow sleet]

Ok, thank you for your response ... Tell them that it is just a game. They do not have to master privacy to this degree. I will delete the game and will not play it again.

[night cloak]

Your game contains sensitive information about you hence such information is kept private. And, that is up to you if you wish to leave.

[hollow sleet]

@night cloak Ok, thank you, my friend

[night cloak]

Have a sweet day!

[hollow sleet]

thank you

[hollow hedge]

is the godzilla companion guaranteed at 10th spin? Or is it only by luck?

[celest shadow]

It is by luck, @hollow hedge.

[hollow hedge]

Damn I am so lucky! Oh I see, thank!

[sick shale]

No worries

[night cloak]

Hello, I need refund for the purchase I made , I tried contacting Google they said to contact pubg directly

[sick shale]

You can't get a refund

[night cloak]

Why

[unborn mountain]

It's stated in the TOS, refunding from any purchases is not allowed, and you can't request a refund from customer service.

[vital night]

Y my frnd got this?

[unborn mountain]

The reasons are stated when you scroll down, If you abide the rules then press AGREE and ABIDE and you should be fine.

[vital night]

Okay ty

[night cloak]

Hi there
How can I unlink my email?

[unborn mountain]

You can't unlink your email atm.

[night cloak]

contacting support is helpful?

[unborn mountain]

What for do you need to unlink your email?

[night cloak]

my email isn't safe now

[unborn mountain]

You are recommended to
Change your in-game e-mail password.
Change your e-mail password.

[night cloak]

then he can change password again

and login to my acc

[unborn mountain]

Your original e-mail was hacked, please contact gmail support (or, if you are using yahoo or others, yahoo support) , or change your e-mail password.

[night cloak]

I know

ok thank u <3

[unborn mountain]

Yes, customer service, can help if your account was hacked, you are also suggested to do all of that I stated, @night cloak.

[marble frigate]

Swallow Band account for a month without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble frigate.

[brave shore]

Good morning,

[unborn mountain]

Morning, how can I help you?

[unkempt jewel]

Hi

[unborn mountain]

Hey, how can I help you?

[unkempt jewel]

Dear support , my account is closed due to some reason

Can you check

[unborn mountain]

Refer to subpoint 2.12 on #faq, @unkempt jewel.

[unkempt jewel]

ID:6616612641

[unborn mountain]

Please refer to subpoint 2.12 on #faq, or you'll be muted by one of our cute moderators 😉

[ruby brook]

Hi, i accidentally changed my server to north America (300ms+) from Europe (100ms). Need help to change it back.

[unborn mountain]

Heyya, you need to wait for the cooldown to end 😉

[brave shore]

My account linked to Facebook and google play and my Gmail hacked by someone and he entered my pubg account.. Every time i try to unlink the gmail from the game, he enter again and the seven days waiting restart from the beginning.. What can i do??

He's trying to steal the account plz help

[unborn mountain]

Please contact the customer service for further assistance, @brave shore.

[hard brook]

hi, i got a 10 years ban, and i didn't use any 3rd party programs or cheats, i just logged on gameloop emulator, and i heard that gameloop is the official emulator.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hard brook.

[brave shore]

Where? And what choices i shoud select for help???

[unborn mountain]

Only customer service, dear.
Refer to subpoint 5.4 on #faq on how to contact them 😉.

[gleaming nebula]

Congo in advance for becoming contri

[fringe cove]

When will 90fps arrive on Black Shark 4 pro?

[unborn mountain]

You can submit a report on #old, @fringe cove 😉.

[dull bough]

Hi i need some help

[unborn mountain]

With?

[dull bough]

Can i use gfx for pubg ?

[unborn mountain]

No.

[dull bough]

Y

My phone is lagging so much

[unborn mountain]

Any modification of game files is against terms of service and will lead to a ban.

[soft tartan]

It shows YOUR ACCOUNT HAS BEEN LOGGED IN WITH A NEWER VIRSION OF GAME .. what should I do now please help me

[unborn mountain]

Contact the customer service for assistance, @soft tartan.

[soft tartan]

How can I contact them .. please guide

[celest shadow]

For your information, use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @dull bough.

[dull bough]

I am using this gfx

[celest shadow]

Please uninstall your game, restart your device and reinstall PUBG MOBILE from the Google Play Store or AppStore. If the issue persists after this troubleshoot, please contact the customer service in-game for further assistance.

[celest shadow]

It is not allowed. Please refer to my previous message.

[unborn mountain]

5.4 on #faq dear.

[cunning yarrow]

My account is banned for 1 week it says i have violated the rules & regulations ? instead i haven't used any hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning yarrow.

[dull bough]

Ok🥺

😭 y mee

[dull bough]

Do u recamanding any app

[celest shadow]

No. We recommend upgrading to a new device instead that can support your preferred graphical options.

[dull bough]

Oh ok tnx for sapote

😅

[proven crescent]

How do you contact pubg support outside of the game?

[unborn mountain]

5.4 on #faq, @proven crescent

[proven crescent]

“Out side of the game”

I have had it with them

After making me wait a week saying it has been forwarded to the “concerned team”

They come back and say this crap

[unborn mountain]

No, only CS in-game can help you with account related issues.

[proven crescent]

They don’t!

They keep freaking saying crap like that^

[unborn mountain]

Please provide them with the correct details.

[proven crescent]

Omg

Don’t you start as well

What correct details?

I am the owner of the account

[unborn mountain]

The information they need.

[proven crescent]

I gave them ever detail they asked for and they come back and say that

I GAVE THEM the information they need

They don’t tell me wrh the incorrect detail is or what is it they still want

[unborn mountain]

But you provide them with the wrong information.

[proven crescent]

Really?

You really think I have that much time on my hand to contact them to mess around?

Why would I give wrong information?

Please explain that to me

Like why would I even contact support just to give them wrong information and hear that crap over and over again?

They don’t say what information is wrong

[unborn mountain]

For security and privacy, they dont.

[proven crescent]

What freakin security?

[unborn mountain]

Please re-send them the information.

[proven crescent]

To tell someone what is it they want?

[night cloak]

Hello, @proven crescent. How’re you? May I ask what it’s that’s happened?

[proven crescent]

I gave them my character ID, my social media accounts linked, their profile names and previous profile names, the first receipt of purchase according to my AppStore purchase history which is after me downloading the game, the receipt from 3 months ago and the registration date of my account which is something the game itself showed me on the anniversary recap and the achievements that are so easy that you do it on your first match such as the get 3 kills achievement etc also back up the registration date as being the date on the anniversary recap

I have given them the date I connected my social media accounts to it as well

The date I downloaded pubg too

[night cloak]

Your account was hacked I’m assuming, @proven crescent?

Can you still access your PUBG MOBILE account?

[proven crescent]

I can yes

However one of the access to my account is hacked and I don’t have control of it anymore

[night cloak]

They connected an unwanted social media account, then? Or gained access to yours?

[night cloak]

Which social media was hacked?

[proven crescent]

My email

[night cloak]

Third link email?

[proven crescent]

Yes

[night cloak]

You should consider changing the password of your linked e-mail first. Please refer to the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

Is this a possibility?

[proven crescent]

I can’t recover the email

[night cloak]

Unfortunately if in-game support cannot assist you nor can we. I understand your frustration. Should you like to vent you may use #old. Unfortunately we cannot assist any further.

[proven crescent]

I am asking what it is they want dude

I am tired of venting

I literally lost my cool and starting swearing tfo at the support😑

I am so freakin frustrated coz it’s dragging on for so long now

And worst of all they close the damn conversation!

So when I start another ticket I have to give them ALL that Information again

Only to hear the same stoopid response about incorrect details

[night cloak]

We cannot answer in behalf of your support agent. If they’ve said some information was incorrect then it may be slightly incorrect. Try contacting them again and double checking your information. I highly suggest you try gain access back to your email as it may be much easier.

[viral pulsar]

@celest shadow Which emulator is safe for PUBG?

[proven crescent]

Like what in the hell is incorrect? I am literally giving them this information from the game and social media accounts and what not

[unborn mountain]

https://www.gameloop.com
Gameloop, here's the link to it 😉

[viral pulsar]

Ohki Thanks!

[night cloak]

Kindly understand there’s no more information we can give regarding this matter, @proven crescent. Should you require assistance regarding another matter do not hesitate to ask

[proven crescent]

Double checking how?

[night cloak]

Go through and match the information you gave them and make sure it’s correct. Then try contacting again.

[atomic shoal]

a friend of mine added 700 carding uc in my account, i dont want ban, what should i do now?

[proven crescent]

How do I make sure it is correct?

For the love of god did you write down the date you started playing pubg?

Or any game for that matter?

[night cloak]

Where’d you get the information from? Make sure you didn’t miss type anything you gave them.

[proven crescent]

I didn’t mistype

Character ID I copied and pasted from the game itself, social media accounts i screenshotted my profiles

[storm flume]

Please contact the customer service for further assistance, @atomic shoal.

[proven crescent]

The receipts I opened them which even showed my full name and address

I got them from the AppStore’s purchase history

[atomic shoal]

customer service dont help

[proven crescent]

And the registration date as I said I got from the game’s anniversary recap which shows the date you played your first match

So where am I getting the information from the wrong place for them to say Incorrect information? I am not mistyping it either @night cloak

Hello?

[wide void]

Refer to #faq 5.5

[wide void]

Please elaborate your issue

[proven crescent]

I did

[proven crescent]

Here onwards @wide void

[pastel hound]

Hello guys

[wide void]

I believe you have been answered you may move to #chat or #pubg-mobile, avoid repeating the same thing again and again else will get punishment

[unborn mountain]

What can I help you with, @pastel hound?

[pastel hound]

Please i need help , how can i unlink the email of hacker, my account was hacked i need help please

[pure moat]

I got banned for 10 years for not reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pure moat.

[proven crescent]

Until now you didn’t know and now I have been answered?

[unborn mountain]

Please contact the customer service for further assistance, @pastel hound.

[wide void]

Contact customer support ingame follow the image below

[proven crescent]

Read this @wide void ?

[pastel hound]

I contact them but the boot is who answer me

[proven crescent]

Still waiting for an answer

[wide void]

Yes! You have been answered by other helpers and you don't require assistance avoid repeating such thing again

[wide void]

Refer to #faq 5.5

[unborn mountain]

Can you show me your conversation with the CS?

[proven crescent]

What answer?! I am asking where in the hell do I get the damn correct details they want from me

[pastel hound]

Me too

[proven crescent]

Please tag the message I supposedly “got my answer in”

[wide void]

Be respectful!

[proven crescent]

What part of that is disrespectful?

[pastel hound]

They told me we can help u please contact the social media facebook or twitter but the hacker linked his appl store on it

[dusky sparrow]

My account was hacked few weeks ago I ago contacted pubg support on app they said it will take 60 days but today I tried to login and hacker removed all my accounts and now it's asking me to make a new account

[wide void]

Contact ingame support for assistance regarding the account issue

[dusky sparrow]

I did after asking for my email both hapoen

Nothing*

[wide void]

Did you not stop the unlink process? @dusky sparrow

[dusky sparrow]

I never unlinked my account I used face book and twiiter to play when it was hacked there was a gmail account which I couldn't even removed from my id I even contacted support for that

I asked my friend if my account is deleted and he said it's still there but name is changed again

[pastel hound]

After the spread of the phenomenon of leaked accounts recently This problem occurred to me and I need a solution

I still have an account linked and the hacker linked his account

[shadow venture]

any mod here

[vital bramble]

My account is showing logged in with a newer version sort of notice... but I just played the game yesterday and didn't play it anytime..

But today I am getting newer version error. My game is up to date..

Also, when I use a vpn, my game loads like butter. Please help me..

[coarse pebble]

Hello pubg mobile i accidentally changed my server i was checking ping 🥺🥺 i can't play anygame please help me puby 🥺🥺

[night cloak]

You’ll have to wait 60 days, @coarse pebble.

[coarse pebble]

I wont be able to play please help 🥺

[night cloak]

You may play with friends in your original server for better ping.

[night cloak]

Kindly contact in-game support for assistance regarding this matter. You may refer to #faq subpoint 5.4 for further instructions.