questions

[celest shadow]

Yes, the system has detected that your account is at risk. You can change the password of your linked e-mail address with the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[normal veldt]

I linked Twitter account but Social Network avatar is not opened

[fierce night]

i am saying that i lost this email since 8 months and i don't even remember what is it

so am fkd up ??

[fierce night]

it not my email that got hacked it pubg data !

[celest shadow]

The customer service in-game will respond to you as quickly as they possibly can. Please be patient. If you had not been responded to within a reasonable time span, you can send another message to the conversation as a kind reminder.

Can you please try logging out and logging in again via Twitter, @normal veldt?

[wide void]

Upload it on any media platforms like imgure and share the link with support

[normal veldt]

It worked thank u

[fallen needle]

There is no button to upload images

[celest shadow]

You can try restarting your game and check if the attachment option appears in the customer service section. It is located at the top-right of the conversation. Otherwise, you can upload the screenshots to an image hosting website such as Imgur and send it as a link instead.

[fallen needle]

oh I see ok thanks

[fierce night]

so if my account got banned because of him they will do nothing ?

i saw people on tiktok sharing thier acc banned because of that

[celest shadow]

No PUBG MOBILE systems have been compromised, and any allegation that password data has been disclosed by PUBG MOBILE is false.

Sometimes, players use the same username and password when registering accounts across different websites and services. Therefore, if the account and password registered on one website is exposed, the same person's accounts with other websites or services can also be at risk. Although this type of malicious use of password data is not the result of a compromise of PUBG MOBILE's systems, we work with law enforcement to help identify criminals responsible for such activities. For PUBG MOBILE players, we strongly recommend that you always use unique and strong passwords for your game accounts. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as quickly as possible.

[turbid bluff]

How to fix this problem ? i was playing on my mobile and downloaded the newest update on emulator [ Gameloop ] after i finished and tried to open the game again on my mobile it shows me this messege , in case i already in the last version for both [ Mobile ~ PC ] any solutions ?

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

Please try repairing your game and restart your device afterwards, @turbid bluff. A routine repair should do.

[turbid bluff]

that will work 100% ? i already did a repair and not working but ill try with restarting my device

[fierce night]

but i myself don't remember the passowrd of my Email how would they hack it ?
or find it if i myself don't find it?

[celest shadow]

You should repair or reinstall your game completely from your app market both on your mobile device and your Gameloop emulator if this does not work.

[fierce night]

and if my account banned it will be pubg responsiblity because they hacked thier data and not me who gived my account to someone !

[turbid bluff]

okey i will do that , thanks ❤️

[fast marlin]

guys I cant get rid of the hac ker in my account, I guess he is login with 3rd email, and I cant unlink that email, I sent a request to customre service, but it takes a year for them to response :((( pleaaase heeeelp

[fierce night]

like in s13 my acc got 10 years ban because of illegal trade item because someone top up on my account 200$ with stolen card and i could do nothing !

is that my responsibility too ?

[celest shadow]

You should refer to the message I quoted here as no PUBG MOBILE systems have been compromised, and this is a breach from other websites or services:

#questions message

[fierce night]

i can ban anyone by top uping 200$ in thier account for 10 years that also pubg problem lol !
i didn't want to say it here because of someone may do it !

[celest shadow]

You can use the File Claim option to appeal to your suspension.

[fierce night]

oh really ?
it 300 of contaacting them and always the same robot answers ??

no body gived me a face because am not famous ?!

[celest shadow]

You can change the password of your linked e-mail address if it had been compromised. Please refer to the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[fierce night]

i have all the payment from my bank and all proofs but pubg have a lazy support services that why

[fast marlin]

I tried this but i didnt recieve any verfication code in email or my number, I think hacker has also changed this :((((((( please tell me how could I unlink or understand what email is linked?

[celest shadow]

You can contact the customer service in-game for further assistance in this regard, @fast marlin. They will respond to you as quickly as possible, so please be patient in the mean time.

[turbid bluff]

i just take a look and found that not the same version and checked my app market and found no update , any solutions ?

[fierce night]

@celest shadow you couldn't answer me because u know im right lol ?

[celest shadow]

That is correct, you will need to download the latest in-game patches to be on the latest version. Repairing or reinstalling the game usually resolves this.

I have already answered your questions above, @fierce night. You should refer back and read it, repeating it will not change my answer.

[fierce night]

yeah that not solution that a robot answers don't need a person to tell me that

[river knoll]

Hdllo

[celest shadow]

For your information, it may have occurred when your game on your mobile device has a higher version than that of your game on your Gameloop emulator, or vice versa. Hence, when you logged in on one device, but later logged in to the other, you received the newer version error because your account is already at the latest version of the game, @turbid bluff.

Hello, @river knoll. How can we help you today?

[turbid bluff]

i know but i tried what you just said and both versions not the same till now 😦

[river knoll]

Hello, my account in Korean PUBG, someone stole my Facebook link and raised the version of the game. I cannot cancel the link and he will use cheat programs to block the account. Please help me and pay attention. my id:6385232327

[celest shadow]

You will need receive the in-game patches, it should usually be done automatically upon entering the game. You can try restarting your devices again.

[storm flume]

Please contact the customer service for further assistance, @river knoll.

[fast marlin]

They response each 24 hours! it takes a week to just have a little discussion! meanwhile the hacker changed my flag, unfriend my friends and ....

[river knoll]

21 day to unlink

[river knoll]

How

[sweet cedar]

Guys how can I link my YouTube account to get the reward?

[river knoll]

Same my problem

[wispy topaz]

السلام عليكم ممكن اكلم حد من الدعم ضروري

[storm flume]

Please do not use languages other than English, @wispy topaz. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[river knoll]

Hello, my account in Korean PUBG, someone stole my Facebook link and raised the version of the game. I cannot cancel the link and he will use cheat programs to block the account. Please help me and pay attention. my id:6385232327

[naive stirrup]

السلام عليكم معي فيديو احتاج لمراسله الدعم ضروري

[storm flume]

Please do not use languages other than English, @naive stirrup. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sweet cedar]

Anyone?

[wispy topaz]

I want to complete anyone from the support necessary

[blazing marsh]

Hi i buyed poco phone and i got redeen code but when i put my id code not work any help please ?

[night cloak]

You should have a diamond next to like button. Click on it and it will give you an option to link YouTube with PUBGM.

[sweet cedar]

I linked it by YouTube app by the end but it doesn't seems to work anyway, I watched in game 6 min of competition too

[turbid robin]

السلام عليكم ممكن اكلم حد من الدعم

[modest sphinx]

Hello is there anyone her that can help me with my big problem

[night cloak]

Does it show as connected in this section?

[night cloak]

What's your problem?

[weary frigate]

I am Rankpushing in Asia Squad Tpp and all the android users are using White body annd no grass hack. I am sending the screen shot in the next message. Please Ban these people . I am very upset about my Rankpush😋

[modest sphinx]

@night cloak I got banned without doing anything or breaking the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest sphinx.

[turbid robin]

السلام عليكم ممكن اكلم حد من الدعم

[night cloak]

Please speak English.

[weary frigate]

I am Rankpushing in Asia Squad Tpp and all the android users are using White body annd no grass hack. I am sending the screen shot in the next message. Please Ban these people . I am very upset about my Rankpushyum

[turbid robin]

i need help

[teal oyster]

@polar marsh fix the voice chats,
I can't individually mute players

[weary frigate]

@night cloak please read my previous message

[night cloak]

If you have anymore information feel free to report it here Please report it via the form below if you have any further information
▪︎http://cheat-collect.pubgm.cc

[night cloak]

Feel free to state this bug in #old.

[night cloak]

How can we help you?

[turbid robin]

i need change my email account

[flint delta]

@night cloak I got my account hacked😕

[storm flume]

Please contact the customer service for further assistance, @flint delta.

[flat cargo]

Hello

[night cloak]

If you want to change your email, you have to contact customer support.

[flint delta]

@flat cargo oi

[eager sparrow]

Hi, is there any supporter?

[turbid robin]

my email is locked i want to open my account

[flat cargo]

@polar marsh have a couple of issues.

1. I can’t link my mobile phone number. It says parameter error -1. At one occasion it said that the verification coder sent was successful but I never received a verification code to my mobile.

2. I want to unlink my existing Email from my account. I’ve forgotten what email I have used. And no matter which email I try, it’s not sending me a verification code to change the password of my existing email.

Can someone assist me on this please?

[fathom urchin]

Hi

[sinful violet]

can help me pls

Is there a merge between the servers in the first person perspective in the singles mode?

[fathom urchin]

Hello, I got a band 10 years ago and I'm not bothered. What is the problem?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom urchin.

[sinful violet]

@night cloak

[turbid robin]

my email is locked i want to open my account

[novel orbit]

cgm SHEXA#9330

[night cloak]

I do not have such information , but there shouldn't be.

[sinful violet]

ok ty

[turbid robin]

?

[night cloak]

What do you mean that it's locked?

[eager sparrow]

The company has classified my account for 10 years, meaning I have not done any fraud

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eager sparrow.

[turbid robin]

some one take it and i cant open it

[sinful violet]

@celest shadow can help me pls

[night cloak]

Do you have access to your account?

[flat cargo]

@night cloak when you get some time please. Or refer this to anyone else who can help.

[sweet cedar]

Yeah it does

[night cloak]

I heard that there's a bug that some people don't get the verification code....

Did you try contacting customer support that you want to unlink your email?

[turbid robin]

it my account and i charge it all time

i cant open it

[flat cargo]

I got lost during the process of trying to contact customer service. Do you advise sending an email? We barely get a response to that.

[storm flume]

Please do not use languages other than English, @turbid robin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I think you have to watch it for specific amount of time , and if that won't help you can watch and gain points in-game.

[night cloak]

Do you have any other social medias accounts linked?

[night cloak]

You can try sending an email on this [e-mail] , although customer service has more abilities.

[celest shadow]

How can we help you, @sinful violet?

[flat cargo]

Yeah we usually get an automated response. How do we contact live support in game? I think that might be the best way. I can submit any amount of documents needed to prove the legitimacy of my account

[gusty tapir]

Why isn't there a change country button for me?

[night cloak]

Change country option isn't available on accounts registered in the EEA region due to laws.

[night cloak]

If you will type "contact " it will trigger and open a conversation where you can state your issue and get a response from someone

[flat cargo]

Aye thanks a lot. Let me try this.

[turbid robin]

i dont have this number and the security

on this number

[storm flume]

Please do not use languages other than English, @turbid robin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

You can change the number to the active one in Facebook's settings.

[turbid robin]

Facebook was stolen

[night cloak]

If your Facebook account was stolen, you should contact Facebook support

[turbid robin]

so i cant change my email account

can i find asupport arabic

[sterile thorn]

Hello how to fix ping issue

[night cloak]

In Facebook of course. If on discord then check #735483472432594994 subpoint 3.1

[night cloak]

Make sure your internet connection is stable.

[sterile thorn]

Its stable, the gane its the problem

[night cloak]

Did you do speed test?

[sterile thorn]

Yes

[night cloak]

Do you play on server located near your location?

[sterile thorn]

I play on na

[night cloak]

And you live in puerto rico right?@sterile thorn

[sterile thorn]

Yes

[night cloak]

Do you have ms issue all the time?

[sterile thorn]

Yes, after this last update

[turbid robin]

can i find asupport arabic

[night cloak]

Well , some of the region's are located far away from the server's location host , so players get constant bad ms, for example Australia with constant 100+ms. Although if you experience it after the recent update , it could be developers fault , as it might connect you to a server that is further away. You might want to report it in #old as this channel is monitored by the devs. Your internet is very good so in my eyes it looks as internal game/server host problem.

[celest shadow]

You can join the PUBG MOBILE MENA Discord server for support in your preferred language, @turbid robin. Please refer to subpoint 3.1 in #735483472432594994 for the regional communities.

[sterile thorn]

Yeah probably, thanks!

[winged roost]

i need some one to help me any one ?

??

[celest shadow]

Hello, @winged roost. How can we help you?

[winged roost]

my facebook account hasbeen locked and i cant get it back and there no linked account to pubg . just facebook so i cant open pubg what shuold i do but dont tell me to to facebook support because didnt help me and my account is delete i need my pubg account

[celest shadow]

You should contact the customer service in-game and the customer service of your social media account in question for further assistance, @winged roost.

▫️ https://www.facebook.com/help

[winged roost]

there is no live chat with them and it didnt help me so i need to link my number to pubg account or gmail

[winged roost]

so can you help me or not ?

[celest shadow]

For account related issues, you should contact the customer service in-game. You may refer to subpoint 5.4 in #faq for further instructions.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[winged roost]

there is no support server for arabic ?

[celest shadow]

You can join the PUBG MOBILE MENA Discord server for support in your preferred language, @winged roost. Please refer to subpoint 3.1 in #735483472432594994 for the regional communities.

[pseudo patrol]

Hello, in PUBGM rules, it says that I can't team up with cheaters, but I played with one guy from PUBGM discord and I have sus on him that he's hacking. But if I will report him, will I bet banned as well?

[sinful violet]

Is there a merge between the servers in the first person perspective in the singles mode?

[pulsar sonnet]

Someone hacked into my account and changed all of my account information and I can't sign into my account
My I'd: 5139695845

Please I want anyone to Returns to me the account

[pallid briar]

Please contact in game customer support by referring to subpoint 5.4 in #faq.

[night cloak]

Still haven't been unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[thick girder]

If I set my pubg FPS on 60fps will it harm my device or make it heat faster or make my device lag

[pulsar sonnet]

No one help me I the support

Please I pay more than 100000 dollar to make my account good but some one hacked the account
I'd: 5139695845

[night cloak]

@pulsar sonnet For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[pulsar sonnet]

Only robot talk to me and they didn't help me

[night cloak]

@thick girder 60fps will make your device heat faster and cause harm to the battery in the long run. And, based on your processor architecture, after reaching certain heat level, the thermal throttling will start. Thermal throttling is when your processor runs at 60-70%, rather than 100 - which can cause the game to lag.

I want to see my partner in my screen here how do I do this

[thick girder]

What I I got good device I have iphone se2020 will it harm device and make it lag

[night cloak]

@pulsar sonnet They will ask you some information to validate your ownership. Make sure to send the information correctly.

@thick girder No matter the device.

[thick girder]

O ok will ultra do that

[pulsar sonnet]

I send it correctly but they said to me that was false informed I am thinking that the thief change all the information of the account

[night cloak]

@pulsar sonnet The information they ask cannot be changed. Nobody can change the history. Please validate those information and send those to the customer service again.

Hello
How do I unlink this?

🤔

[robust bloom]

Hi it been around a year my account has been hacked and I’m not really sure what to do it was an Arabic hacker and he was level 72

[fossil bridge]

Hey how do you enable the in game match like feature mine is enabled but it doesn't show in the match

[robust bloom]

With me?

[night cloak]

May I ask who the man's name was?@robust bloom

[robust bloom]

Im sory do not know

[night cloak]

So how could he steal your account?@robust bloom

[robust bloom]

But your names al pasha

[pallid briar]

There is no way to unlike email at this moment.

[robust bloom]

@night cloak do not know

[pallid briar]

It should be there in the settings>basics>at the bottom.

[night cloak]

Help to my profile

[pallid briar]

You may state your issues @night cloak.

[night cloak]

Ok thanks

[fossil bridge]

Yup its enabled but its not working in match

[pallid briar]

Have you hide the button or something by accident on your controls?

[turbid dove]

charged

[fossil bridge]

Ohw i think so thanks

[pallid briar]

If not so it might be a bug which in that case you should report in #old.

[pallid briar]

no worries

[turbid dove]

Shipped 1260 uc and only 180

[turbid dove]

ADMIN?

[night cloak]

Hello,i need some good sensivity codee for gyro....who can help me?

[hybrid geyser]

Hello, I got a ban now due to a problem with my internet and I used a VPN, but I got a ban for 10 years and I did not use cheating, and this is the first time I say to turn on a VPN?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hybrid geyser.

[night cloak]

Hello
I'm tired of Pubg Mobile, how should I sell it?

[turbid dove]

Shipped 1260uc arrived to me 180uc only id : 5979709059 NAME : X7丨7ALAK please reply

[blazing prism]

Selling accounts is against Pubgm's ToS,@night cloak

[night cloak]

What should I do with the account now?

[blazing prism]

It's up to you.

[night cloak]

Well, I heard that accounts are sold somewhere🤷‍♂️

[cedar frigate]

Good evening, I just bought UCs and I didn't receive anything from my account at stake, yet on my bank account I didn't collect ID: 52758030 name: Kazoliex

[willow lagoon]

I have a problem that in the rating list it shows me unrated

[stray badger]

Hallo
Bitte helfen Sie mir und senden Sie meinen Fall an das angesehene Team, um das Verfahren, das auf meinem Konto durchgeführt wurde, wieder aufzunehmen
Mein Konto wurde aufgrund des automatischen Herunterladens von Malware aufgrund der Anzeigen, die in vielen Anwendungen erscheinen, gesperrt. Ich habe dies nicht bemerkt. Ich bitte das angesehene Team, das Erscheinungsbild meines Kontos wiederherzustellen und mich gemäß dieser Nachricht so schnell wie möglich abzumelden. Ich spreche meinen Fall an Sie.
Geschichte des Verbots
2021/05/22
5202211522iD PUBG

[storm flume]

Please do not use languages other than English, @stray badger. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray badger.

[night cloak]

Hi , i have problem

[unborn mountain]

State your issue..

[unborn mountain]

Where did you purchase your UC?

[unborn mountain]

Yes, many sold their PUBGM Accounts, however it's illegal and once caught, they'll issue a permanent ban to the account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unborn mountain.

[unborn mountain]

bot-

[mild osprey]

Hi ihave a problem

[unborn mountain]

Can you explain your issue? @mild osprey

[mild osprey]

ihave a problem

[unborn mountain]

Explain it, dont send as pictures.

[willow lagoon]

I have a problem that in the rating list it shows me unrated

[unborn mountain]

Refer to 3.14 on #faq @willow lagoon

[night cloak]

Someone stole my acc , and he update the acc to 1.4.0.99999
@unborn mountain

[unborn mountain]

Please contact the customer service @night cloak.

[night cloak]

I contact 10 times

[unborn mountain]

Then?

[night cloak]

Bots messages only

[unborn mountain]

Can you show me your conversation?

[night cloak]

I cant to join to my acc

[unborn mountain]

From the logout menu?

[night cloak]

Does not appear

• Written in Arabic

[unborn mountain]

Refer to 5.4 on #faq , if you not found, take screenshot.

[willow lagoon]

Bro The problem has a week

[unborn mountain]

You need to be patient until the investigation over.

[mild osprey]

lhave a problem

[unborn mountain]

@night cloak mute this guy

[dim egret]

I have a problem

[unborn mountain]

Explain it....

Dont send as pictures guys...

[dim egret]

Ok

[mild osprey]

I takeing Band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild osprey.

[dim egret]

انا اتبندت من غير سبب

[storm flume]

Please do not use languages other than English, @dim egret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[willow lagoon]

Bro , I ask you for help, the classification of the area will be sorted after half an hour

I am the first in the area a week ago and so far I have not been unrated

[dim egret]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dim egret. Remember to read through #faq before asking questions in the support channels.

[dim egret]

I takeing Band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim egret.

[marble talon]

@lime juniper hackers still spreading account information and no help from the customer service , I’m one of the victims here , that’s just unfair and against the law

[uneven pumice]

@onyx cairn

[gritty vine]

Teamers in solo

[fierce night]

scam website
yuliusgem.com

[radiant slate]

Why is it shown that it is not classified ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant slate.

[unborn mountain]

Please report them through in-game report button.

[unborn mountain]

Can I know what does the website consists of?
Phishing?

[unborn mountain]

How are you hacked?

If you have contacted the customer service, please be patient

[marble talon]

The hacker got in through emaillinked to the game and I have changed the password but he linked his own twitter account , and the cs is taking too long to answer and by the time they answer my account would be gone most probably

[unborn mountain]

But how are you hacked?

[slender roost]

Does anyone know how to fix kill message delay problem?

[unborn mountain]

You shouldve also linked other social media than email...

[marble talon]

Yes my facebook is linked

[vagrant onyx]

Ge all ready told you 😂

[unborn mountain]

Since you have 2 social medias linked, wait for their response

[marble talon]

But he is trying to unlink it

I have first purchase receipt and already sent that but no response

[unborn mountain]

Im pretty sure once you keep logging the account it’ll cancel the unlink.

You’ve been told to wait for their response.

[marble talon]

Well he got it banned for 3 times ,1 day , 3days and 7 days

[fierce night]

yeah

[unborn mountain]

You can submit a report through this form: https://safebrowsing.google.com/safebrowsing/report_phish/?hl=en @fierce night.

[cedar frigate]

Good evening, I just bought UCs and I didn't receive anything from my account at stake, yet on my bank account I didn't collect ID: 52758030 name: Kazoliex

[night cloak]

@cedar frigate Check if you got a purchase receipt on your mail.

[vale turret]

Tbh the game is broke due to exploiters some bans and UCs (not my fault and I’m just being honest)

[mild nimbus]

How long it takes to somebody to answer the private message in CS?

[night cloak]

@mild nimbus Few hours to a few days, depending on your queries.

[mild nimbus]

The other person already is trying to unlink my Facebook 😦

I have been asking for help since Thursday

[night cloak]

That can take up to 60 days. Should be much earlier if you submitted all the requested information correctly.

Hey

Any one can help me plezse

[unborn mountain]

with?

[night cloak]

Hey guys

I'm currently #78 in duo wins and I have yet to receive my title

When will I get it?

@night cloak Show a screenshot?

[inner ibex]

Help me fix it please

[night cloak]

@inner ibex It looks like someone compromised your account and used a modified version of the game to login. The modified app’s version is higher than the current release. Only way to fix it is waiting for the upcoming updates.

[night cloak]

One second

[inner ibex]

Do you mean that someone tried to steal my account?

[gritty vine]

Okay I do that

[night cloak]

Yes.

[elder nymph]

my account was hacked, everytime i try to log in, it says "logged in at another location"

i can sometimes get in my account and the person has stolen all my bp, uc... changed my name, changed outfits , flags , and also left a nice little message in my , quote box

i tried contacting pubg to no avail.

tried the fixes they put in the customer service box. also tried uninstalling , and installing. changed passwords , all that

[viscid python]

This is the 4th time im reporting my issuse, ishould in the leaderboard but I don't see myself there, it's been almost a month and still i am not being able to see myself in the regional top , please give me a handful reason why is this happening to me only?

Can any mod please help me , im really frustrated and disappointed since i play for title only and that's the thing i don't seem to get for some unknown reason

[night cloak]

I don't understand why it only happens to me

Un mod peut-il m'aider s'il vous plaît, je suis vraiment frustré et déçu car je ne joue que pour le titre et c'est la chose que je ne semble pas obtenir pour une raison inconnue

[viscid python]

@night cloak same problem here sir

Mods don't seem to know why it's happening

Waiting for response mods!

[night cloak]

😞😞😞😞

[cyan tree]

Same thing happened to me

Is there any way to resolve this problem

Or someone steal my acc?

[merry grove]

My account has been banned due to the new mod for the Sanhok map, and I have never played with hack. I hope you can restore the account to me as soon as possible. Thank you.

Mobile : Samsung A6 plus

Wifi Zain KSA

Id : 565256236

Syria

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry grove.

[lofty rune]

Peace be upon you. I can communicate with support necessary.

[calm zinc]

hello , after all talent champioship i was a final team and i got mail on pubg game that i will be qualified for pmnc or pmco ,,,,,, now my pmnc in egypt registration is opened when could i recieve the invitation on mail ????

[cedar frigate]

Yes i have

[supple star]

Hello, I am my name Jr丨『Ali』ヅ I know in the game 5343537049 my account was banned in the game for 10 years (3650) days, until 2030, my account was banned for this period and I did not make a mistake, and I did not use any third-party program, Or anything unethical inside the game, and I was accidentally banned and I hope to get my account back in business again.
please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple star.

[unborn mountain]

Contact the CS and show the purchase receipt

Cs = customer service

[viscid python]

Still no support?

No response?

[echo sable]

What happen

I can’t log in my account

[night cloak]

Whyy

[echo sable]

Whaaat haaaapen???

Whayyyy i cant

Someone answer pleaseeee

Where is the support??

[viscid python]

Support is too busy making power rranger outfit for rich people

[feral forge]

please contact the in game customer service for further assistance, you may refer to this screenshot as reference, @elder nymph.

[hallow gulch]

Try repairing your game.

[feral forge]

you may refer to sub-point 3.14 in #faq, and please use english language only, @night cloak.

[night cloak]

@feral forge

[viscid python]

Where's my support?

[feral forge]

please contact in game customer service for further assistance, @night cloak.

[hallow gulch]

What do you require assistance in, @viscid python ?

[viscid python]

This is the 4th time im reporting my issuse, ishould in the leaderboard but I don't see myself there, it's been almost a month and still i am not being able to see myself in the regional top , please give me a handful reason why is this happening to me only?

[feral forge]

This indicates that another person had logged into your account with another device from another location. Your account may have been compromised, please check your recent social media account logins and change your passwords immediately.

Afterwards, you can use the log out of all devices option in-game and see if this helps with your issue.

[cerulean scroll]

Check DM

[feral forge]

do you require any assistance, @night cloak?

[hallow gulch]

I'm sure you have been told before the possible reason for your issue. Your account is undergoing a security inspection which might take some time.

[viscid python]

It has been more than a month now sir

[hallow gulch]

It does not happen to you specifically, but to many players who the system detects as suspicious.

[viscid python]

I'm really disappointed

[hallow gulch]

The time needed is unknown, however feel free to contact in-game support if you wish to know more, @viscid python.

[viscid python]

Thank you

[echo sable]

I try to login with Facebook and it give me the message in the pic .. when I restart the pubg and try to login whit twitter it work

[real eagle]

اعمل اصلاح روتيني راح تفتح معك اللعبه

[storm flume]

Please do not use languages other than English, @real eagle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[real eagle]

I have this problem too but i dunno whhhhy

[echo sable]

دخلت من التويتر وضبط

[storm flume]

Please do not use languages other than English, @echo sable. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm flume]

Please do not use languages other than English, @echo sable. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @real eagle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

i play pubg kr with an emulator
and the match making time is too much

any fix

any one?

[real eagle]

How can i fix this

[unborn mountain]

Contact the customer service as your account seems to be compromised @real eagle .

[night cloak]

any one can help

anyone?

[unborn mountain]

Are you using gameloop? @night cloak

[night cloak]

bluestacks

[cyan tree]

Finally recovered my ID back apriciate your help thanks for the tip

@feral forge

[unborn mountain]

Please use gameloop for emulator.

[night cloak]

ok

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

wai

*wait

[unborn mountain]

Oh he's on KR version

[night cloak]

can it run kr pubg

because the real one is banned -_-

[tribal flame]

Helo my emily get ban 10 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tribal flame.

[sharp mason]

i have an important question regarding shop items for my friend: where do they go for a refund for false payments? is there a support line?

[night cloak]

When you accept PUBG MOBILES terms of service when first starting the game you agree you understand refunds are not available.

[sharp mason]

i was just wondering for someone else. it wasn't for me o.o

[night cloak]

I understand, But what’ve said still applies.

[visual bronze]

Hello I was recently hacked, the person has change the region, and country to there’s and linked there game center account.

i can still access my account

[night cloak]

Please contact in-game support, @visual bronze.

[jagged cypress]

Hello

I need extremely help

My id was hacked email was changed by him is linked TK platform in linking option please help

Official pubg please help @polar marsh

[visual bronze]

same with me bro

[storm flume]

Please contact the customer service for further assistance, @jagged cypress.

[sharp mason]

I told them. Thank you .

[jagged cypress]

@storm flume but I can’t even login game

[feral forge]

you may contact the in game customer service via the login page, refer to 5.4 in #faq.

[night cloak]

@feral forge i got solution for this problem if you want i can tell you you can tell anyone who come here for this

[red dawn]

why I didn't get the title melee in Ukraine

[cyan tree]

Again there's a error start to appear, does anyone knows how to fix this issue?

[cyan tree]

If anybody knows about it please ping any time

[thorny palm]

How can i get advance room card for pubg tournaments and scrims?

[drowsy perch]

Hello Pubg mobile team why not stop hacking in gameplay on livestream plz check now and stop !?

[night cloak]

May I ask where you’re located?

[unborn mountain]

You may report it so on #community-team which is currently hidden.

[cyan tree]

Middle East

[night cloak]

Country?

[thorny palm]

Hello

[cyan tree]

Ksa

[thorny palm]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thorny palm. Remember to read through #faq before asking questions in the support channels.

[thorny palm]

Where to apply for a advance room card for scrims and tournaments

Anyone can help me

[cyan tree]

U have to buy

[thorny palm]

No there is service also to apply for it

[cyan tree]

Dunno

[thorny palm]

Help me any mod??

[night cloak]

Can i share my yt channel in this server ?

Kindly refer to my message in #discord, @night cloak.

[drowsy mauve]

What is the meaning of Pan logo at start button?

[night cloak]

Kindly refer to this message, @thorny palm:

<#questions message>.

You’re not located in India, @cyan tree?

It means you’re close to a tier level up and the next game is important, @drowsy mauve.

[final cloak]

wtf is proxima beta

[drowsy mauve]

thank you for your answer. Now i can answer my viewers question. thank you!!

[night cloak]

You’re most welcome! 😁

Do you’ve a screenshot of what you’re referring too, @final cloak? Please.

[final cloak]

Go to play store then search PUBG Mobile

[heavy vortex]

@final cloak

[red dawn]

why I didn't get the title melee in Ukraine?

[final cloak]

[night cloak]

Looks like your account is under a security inspection, @red dawn. As to why you’re not ranked.

[red dawn]

@night cloak not cool, but how long wait?

[night cloak]

If your in-game region is set to Ukraine and you’re not ranked when you should be I believe this why. I’m unsure of the time period this inspection last for.

[red dawn]

thank you, stuffed this stupid rating for 10 hours, fun

[night cloak]

I filled the list and how long do i need to wait till i get reply ?

There is no ETA, @night cloak. The team will review it when they’ve time. Kindly be patient.

[torpid cairn]

How much should I pay to get non hacker lobby?

[night cloak]

Paying money won’t do anything.

[torpid cairn]

Then reporting the hacker won't do anything

[night cloak]

It sure does! You just need a little bit of patience and the cheater will be punished accordingly.

[torpid cairn]

Lmaaaaaoooo... Its been 1.5 months I have reported a hacker channel

[drowsy mauve]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @torpid cairn

[torpid cairn]

Nothing happened to them they are playing brutal with glacier maxed account

[torpid cairn]

LoL read the msg don't act like bot

[celest shadow]

We have responded to you multiple times in this regard, @torpid cairn. If you repeat your questions, we may be forced to mute you again.

[scarlet flame]

When I go give a sticker to my friend it says this

[torpid cairn]

What respond?

[scarlet flame]

Can anyone help me please I'm level 47

[celest shadow]

You will need to spend at least 15 minutes playing a match.

[scarlet flame]

Every day?

It didn't say it before that's why I ask

[celest shadow]

If you would like to report a cheater, you can report it via the cheaters report form at https://bit.ly/3uDSJZv. For online PUBG MOBILE cheating content, you can report them at https://bit.ly/3soBavK.

If you have information about a cheat software, or a Telegram group that features PUBG MOBILE cheating softwares, they can be reported directly to http://cheat-collect.pubgm.cc.

[celest shadow]

Yes, every day.

[torpid cairn]

Lmao cheating content form is closed

[celest shadow]

You can report it through the form when it is reopened, please be patient.

[torpid cairn]

Can you explain the clip I sent?

[celest shadow]

The security team works round the clock to improve PUBG MOBILE's anti-cheat and patching new cheats. Cheaters and cheat distributors are bound to find ways to exploit the anti-cheat. Sooner or later, these cheats will be patched as well.

[night cloak]

@celest shadow i have solution for account has been logged in with newer version if you want i can tell you you can tell who come here for that

[celest shadow]

Feel free to let me know privately.

[storm flume]

Please do not use languages other than English, @real crane. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @real crane. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[real crane]

He took my account that ten years was unjust, and I am not violating the rules of the game, and I have all the evidence that I did not violate the rules of the game.

[coral tide]

hey guys pubg is banned for me and i heard theres a new update, i have pubg on my phone and all but i cant play it cause it needs an update can someone help

[umbral bay]

I changed Linked Email log in password 3 times still it says wrong password try with code do you guys know why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real crane.

[celest shadow]

If you are unable to access the game in your country, you should not seek ways or methods to circumvent this restriction.

[night cloak]

You should try with a code(which you will receive in your registered mail)

[umbral bay]

Logged in 3 times now i can't log in with code

[night cloak]

Then please contact the in-game CS for further assistance

[heavy vortex]

Do you click Ok after writing password? @umbral bay

or pay attention to the message on top of screen only

[umbral bay]

Yes

[bitter goblet]

And God swallowed a band wrong by God

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bitter goblet.

[night cloak]

Hello, I think the Anti-cheat has made a mistake, I get ban for nothing, please can help me with that?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[zenith bison]

السلام عليكم

[keen gorge]

السلام عليكم

[dusty wing]

need help

[night cloak]

have u tried repairing your game?

[dusty wing]

i reinstalled it

[night cloak]

@dusty wing It looks like someone compromised your account and used a modified version of the game to login. The modified app’s version is higher than the current release. Only way to fix it is waiting for the upcoming updates.

[dusty wing]

is it the only way

[night cloak]

Yes that's the only way.
You may also contact the in-game support and see if they can do something about it.

[dusty wing]

how to contact in-game support

[night cloak]

refer to #faq subpoint 5.4

[orchid plinth]

i know how to fix the problem, I also got it once

[dusty wing]

how inbox me

[night cloak]

Contact in-game support as advised above. Asking for any other help may lead to your account being comprised.

[dusky gate]

It was a glitch

[real sail]

Got the number for Close encounter but still Unranked. Waited till Monday to get the title, but it says its unranked. Does anybody has any idea if this is bug or I wont get it?

[nimble berry]

Hello, I got banned after a match with 29kills (2021.05.23) I have a screen recording of this match, and I would like to be unbanned
Device: iPhone 12
Nick & Id: BIGjunior / 520299850
Youtube link: https://youtu.be/Ncle9SEp194

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble berry.

[night cloak]

Your account might be under observation for suspicious activities. I guess you need to wait until the investigation is over.

[reef halo]

انا كنت عايز اغير السيرفر من North America الي Eroupe

[reef pollen]

I did not get the title even though I am classified, but yesterday the game was clearing me from the list

[fallow raft]

ESP aimbot hacker.

[wide void]

Use this link to report https://bit.ly/3uDSJZv

[fallow raft]

I don’t have his number only made this video and In game report

[wide void]

Then you don't need to share it here if you don't have his uid

You can simply report ingame

[night cloak]

Hacker are very dumb they think antiban is real

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[unborn mountain]

It is real you

[night cloak]

You can try using dns i got same problem today fixed after using

[dusty wing]

what do i have to do

[dusty wing]

didn't work

[cyan portal]

I have changed 6 days before when I heard the leak news?

[astral quail]

Where can i get help regarding PMNC Nepal

[onyx cairn]

What's the issue? @astral quail

[sage swan]

السلام عليكم ممكن عميل في بيجي يحل مشكلتي

[storm flume]

Please do not use languages other than English, @sage swan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[astral quail]

I registered my team after the registration open on 17 may and i registered on 18 the form asked only the citizen id of captain but now the form asks all the players citizen id

[onyx cairn]

Yes, this is correct as all players have to verify their residency and other requirements.

[night cloak]

Connect and open game

[dusty wing]

yes didn't work

[night cloak]

Its work for me

[astral quail]

Yes i filled the form as the form asked but when i registered the form wasn't asking all the players citizen id it was asking only Captain's id but now form has been changed and it's asking all the players citizen id and when i registered it says already been registered

[onyx cairn]

If you have registered before the issue had been fixed, you don't need to be worried.
Please make sure you provide accurate contact information for us to contact you.

[sage swan]

كلو انجليزي

[storm flume]

Please do not use languages other than English, @sage swan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[undone plover]

Dear Sir/Madam,

I am sorry for uploading the content of PUBG Mobile (Live Streams)" on YouTube in which i think i don't violated your terms. I assure you that I will never upload PUBG videos again on my Youtube Channel. It's my mistake that uploading video on my channel and for that i am sincerely apologizing and requesting you to retract the strikes. By the way i am also your game promoter . I promote your game in india after ban also and also promoting your Indian pubg version.

Please consider my apology as I also posted other videos that really he ped the community in understanding your game better and even supported the game while it was banned in India and told that the game will make a comeback soon and don't stop playing the game. It is my 3 years of hard work and I belong to a middle-class family and took a loan from my family for Youtube that need to repay this year.

Please do ASAP otherwise my channel will terminated in 7days.

Here is the Channel link under strike: ( https://youtube.com/channel/UCZnAN5R4NP48bJ89SSMfGJw )

Best regards,

(RAJESHWAR BHATNAGAR)

[night cloak]

@celest shadow maybe its not working for everyone?

[stuck marsh]

Sir i need a help

[astral quail]

Thanks for the support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stuck marsh. Remember to read through #faq before asking questions in the support channels.

[sage swan]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sage swan. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

please state your issue

[feral forge]

could you please elaborate your issue, @sage swan?

[night cloak]

If i login with google play games...would that effect my account??

[night cloak]

what do u mean by effect? could u please elaborate?

I unable to login using Facebook...so can i use google play games and also do still have the same account or what?

[night cloak]

that depends..if u have already linked your Play Games to that account, then u can login through it

Thanks appreciate it

[sage swan]

شباب كلو إنجليزي عايز عربي

[storm flume]

Please do not use languages other than English, @sage swan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thorny palm]

Hello

I need a advanced room card for tournaments and scrims

I m launching a daily tournaments and scrims program

So need help to apply for advanced room card

[wide void]

You can apply for it on official website

[thorny palm]

Where??

Where is official website

[feral forge]

You can purchase an advanced room card: 1-use and 7-use from the Shop > Treasures.

[thorny palm]

I want for daily use

I havent taken any charge from participants so

And i am launching daily scrims and tournaments for pubg mobile players

[feral forge]

But if what you meant is a Tournament room card, you will have to request for an official license here:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[thorny palm]

Ok

[sage swan]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sage swan. Remember to read through #faq before asking questions in the support channels.

[sage swan]

There is no change of heart.

[feral forge]

do you mean region/country change option, @sage swan?

[marble urchin]

This guy is hacking LIVE on stream https://www.facebook.com/107801068167584/videos/474577063822600/

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @marble urchin.

[marble urchin]

lol okay....

form is on break for smokes

[sage swan]

@feral forge yes

[turbid dove]

Shipped 1260uc arrived to me 180uc only please reply

[feral forge]

account that is created in the EEA regions will not be able to change countries or regions at will due to the GDPR law.

[placid elk]

@olive dove can you please tell me what can be done ?

[olive dove]

Any inquiries regarding PUBG MOBILE accounts should be directed to game customer support.

[feral forge]

where did you purchase your UC from?

[sage swan]

@feral forge There is never such a thing.

[placid elk]

it not my id its someone else id.....i was sitting in the hacker vc where he was sharing his screen and i managed to take screenshot of the id and password
these guys are trying to unlink fb and ban it for 2-3 months so that they can take hold of the id @olive dove

[feral forge]

what do you mean by that?

[olive dove]

I understand but the only way to handle this is by contacting in-game customer support.
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[placid elk]

but its not my id
i heard there was some data breach or something
so i thought these hackers also got id through that method so i asked you all

[sage swan]

@feral forge I mean, the zone change option isn't in the Settings

[placid elk]

so should i login into that id and contact customer support ?

would it not be illegal ?

[turbid dove]

uc got a few from 1260 uc to 180 from within pupg mopile

[feral forge]

Because your account is created in the EEA regions, and will not be able to change countries/regions at will due to the GDPR law, therefore, the change region option does not exist for you.

[placid elk]

@olive dove

[feral forge]

did you purchase your UC in game?

[turbid dove]

YES

[wheat obsidian]

I am facing this since 2hrs

[feral forge]

please contact the in game customer service for purchase related issues.

[sinful yew]

is their any solution me also faceing

[sage swan]

@feral forge How and when do you come back?

[olive dove]

You should not login to other players account as it is illegal.
However, you can report this to in-game customer support and provide them with the hacked account ID so they can investigate it further.

[celest shadow]

The arena map, Hangar will be available starting June 1, @rotund crystal.

[rotund crystal]

thank you

[modest compass]

Login in a newer version 😭😭😭help me

[feral forge]

i do not understand what you mean?

[modest compass]

Email and fb link

[rotund crystal]

I think you gotta update your pubg or if u logged in with other phone go update that

[modest compass]

My account hack

[turbid dove]

I contacted customer service, they said after 24 hours an investigation will take place

[violet ether]

@feral forge

[unborn mountain]

Please contact the customer service for assistance regarding this issue since you stated that your account was hacked.

[violet ether]

if teo teams have same points then placement points is priority

[modest compass]

I have season 19 rp

[unborn mountain]

You've been told on what to do @modest compass.

[modest compass]

I
I contact customer service but they did not help me

[sage swan]

@feral forge It's now invisible when the zone changes.

[celest shadow]

It depends on each tournament. You can try asking the tournament organisers for further information.

[feral forge]

please wait patiently for their investigation and the respond.

[placid elk]

its not hacked bro
they have some how got hold of the id from somewhere and they plan to unlink the social accounts associated to it
As Error had mentioned that if anyone get around this thing it must to reported
thats why i am asking

[unborn mountain]

Can you explain what issue are you having with the customer service?

[olive dove]

Thank you for your report, It has been forwarded to the community team.

[violet ether]

Ok ty

[modest compass]

Custom said I have netawork or updates issue but I update and play also today 2 hours ego

[placid elk]

it is NOT my account !

it is someone else's account

Sir try to read chats before

[modest compass]

What to do I have by season 19 rp

Also complete 30 rp

[placid elk]

i have got email id and password which is linked to that pubg account !

[modest compass]

@placid elk help me

[unborn mountain]

Please show me your conversation with the customer service.

[placid elk]

i think this id is result of data breach @olive dove

[night cloak]

Please refer to the pinned message, and don't repeat things in the support channel.
You may contact the in-game CS as suggested by the moderator.

[placid elk]

atleast reset the password or send a notification to the email linked to the account thats all i want

[celest shadow]

Please contact the customer service in-game and report this issue directly to them.

[placid elk]

can you please do i can provide you the email ?

[celest shadow]

The owner of the account will receive an in-game mail informing that their account is at risk as well as if the unauthorized person had accessed the owner's social media accounts.

[celest shadow]

You can do it on your end instead since you have the information.

[placid elk]

ok

[modest compass]

I have nothing receive such type of email

Why I provide email and password?

[celest shadow]

No information in this regard.

[olive dove]

Your account belongs to European Economic Area (EEA), therefore you can't change your region (move your data to another region) as it violates the EEA rules.

[sinful yew]

@celest shadow can u pls help me this is showing

[modest compass]

I have already face this issue

[celest shadow]

Can you please try repairing or reinstalling your game and then restart your device, @sinful yew?

[modest compass]

@celest shadow I have same issue

[celest shadow]

You may try performing a routine repair or a complete reinstall of your game, followed by a device restart, @modest compass. You will need to download the in-game patches in order to be on the latest version of PUBG MOBILE.

[sage swan]

@olive dove Thanks for your help.

[solid lion]

I need help, my account is hacked

[night cloak]

Try to recover your passwords, and contact the in-game CS for further assistance

[modest compass]

Routine update solutions

[flint delta]

@sage swan @sinful yew I think the hacker logged into your account and changed your version

[astral vortex]

Why is thia showing 1 out of 3?

Doesn't this require to be done in only one match

Or do i have to do it 3 times 3 match

[night cloak]

You need to kill 3 people consecutively(with headshot) without missing in a single match

[astral vortex]

I know but why is it showing 1

Also can u tell which map, has mostt offline players,bots

I just can't do this

[night cloak]

maybe u just killed 1 and then missed your second shot..
It has to be 3 for 3..3 bullets-3headshots

[night cloak]

You may ask in #pubg-mobile ||PS i completed mine in Miramar||

[astral vortex]

Thanks. I will try. What about ur matchmaking settings?

Hot drop? First language,second language?

Tell me everything pls

[night cloak]

we cannot have off-topic conversations in the support channel..please tag me in one of the discussion channels, and i'll reply to u

[stiff shell]

hi pubg , my friend was a hack (speed hack) and i wasn’t know and i got banned with him please help ...id (5547277768)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stiff shell.

[unborn mountain]

Why would your friend even hack

[fallow raft]

Hacker. Aimbot esp

[night cloak]

Please report the player in-game.

[supple heron]

How do I get banned when I haven't played this season

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple heron.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @fallow raft. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[prime rune]

No grass or Esp. .

Reported last month I think

[unborn mountain]

The answer is right above you my man.

[prime rune]

I know. I did it already. Why do you think I came here?

[unborn mountain]

Coming here won't help as the answer is still the same.

[night cloak]

We provide community support only, and unfortunately cannot help you. You may report him in-game or through the forms, and appropriate action will be taken, if found guilty.

[prime rune]

If found gulty? Have you watched the video? Man.....

[night cloak]

As i said, it won't help if i watch the video or anyone else for the matter, if the system detects that he is exploiting the game then appropriate action will be taken.

[prime rune]

If I post this in my community Facebook group they would call it a bug and ridiculed me for being a noob. I know I sound weak. I just want the truth.

[ionic cloak]

"accumulated damage to more than different enemies in a single round without killing any of them"
can anyone help me with this

with win or without win

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @prime rune. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[prime rune]

Which bans the player? The system or someone responsible?

[unborn mountain]

Both.

[celest shadow]

You can upload your video evidence on YouTube and report it via the aforementioned cheater reports form, @prime rune.

[night cloak]

The system will take action if found guilty, and you will get a notification through in-game mail

[prime rune]

Then kindly I ask the responsible oerson that I have proff of a cheater Id like to report. Can you ban him so we can all feel safe playing the game?

[unborn mountain]

We've answered your questions already.

Mods here cannot ban players

[dark mortar]

I talk Ban 3 days while i rank concourer without i use hacker!!!!!! <@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark mortar.

[prime rune]

I'll trust you. Yous. Whoever. For now. I'll wait for the end result in my ingame message.

[unborn mountain]

[night cloak]

yes please. Thank you for understanding.

[prime rune]

You want more evidence and proof from different players I have more. Last night same guy killed me twice. Two games in a row. I can't explain. Im just shocked..

[night cloak]

Please submit all the evidences through the above link, and appropriate action will be taken. Thank you.
Repeating things in the support channel won't help.

[prime rune]

Do I speak loud?

[unborn mountain]

Please combine the videos and make a youtube video, post the youtube video link on the form provided when it is open.
As we have answered your questions, any other questions regarding this issue will no longer be entertained and will be considered as troll by the mods

[red dawn]

can I somehow contact the technical administration? I have a problem getting the melee title. all my friends were given it but, being on the 22nd place, nothing came to me

[prime rune]

This is my account. If you can. If it isn't too much to ask. I encountered cheaters much more than anyone I know. I'm concerned. If you can watch me. My gameplays and what I see. I'll be grateful.

[red dawn]

How do I get a melee title if it didn't come to me? :/

[storm flume]

Please do not use languages other than English, @frank lantern. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[prime rune]

My point is. Someone always hunt me down or killed me in unexpected ways. Like when I have good gear. A crate guns, or a sniper. Coincidence can't happen too often.

[celest shadow]

It refreshes every Monday on 00:00 UTC. You can wait for next week to be able to obtain the title.

[red dawn]

wait a whole week again? : /

what if this happens again?

[prime rune]

Killed by the same guy twice. Someone that I never know gave me thumbs up on my profile. It's creepy and weird activity.

[robust bloom]

Hi it been around a year my account has been hacked and I’m not really sure what to do it was an Arabic hacker and he was level 72

[night cloak]

Have u tried contacting in-game support?

[storm flume]

Please do not use languages other than English, @hexed onyx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Yes, as long as you can maintain top 100 in the regions ranking.

[robust bloom]

No

[night cloak]

Then please contact the in-game support for further assistance

[red dawn]

Best of the best system

everyone got this title except me

[robust bloom]

How do I call him?

[night cloak]

You may refer to #faq subpoint 5.4

[robust bloom]

@night cloak kame a chat

[night cloak]

sorry i didn't get you..but if u are confused..here's it:

**How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.**
­

is there any channel to post hacker stats and report them?

[celest shadow]

You have been instructed on how to report cheaters in the game, @prime rune. Please follow them and if cheating is detected in the reported accounts, they will be permanently suspended. As the moderators and members consists of volunteers, we can only redirect you to report cheaters in the game or through the cheater reports form at https://bit.ly/3uDSJZv. Thank you.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pure drum]

hello, I wrote to support in the game with the problem of buying game currency, but for more than a week I have not answered there and I have not received the currency, but the money was written off

[mighty summit]

I'm a little lost, how to disable match reservation?
That 'remind me' thing

[celest shadow]

The profile picture has been reset and a punishment has been applied.

[celest shadow]

Please send the customer service another message as a kind reminder.

[bronze fable]

How to unban pubg mobile account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze fable.

[celest shadow]

Only players in your friend list who has the required amount of synergy, which is 100, will be able to send you a match reservation. You cannot disable this feature at the moment.

[mighty summit]

Ok then, thank you

[rancid sable]

I have contacted in game pubg mobile costumer care but didn't receive reply from last 2 months

[marble talon]

Can I send the same complain to cs from 2 different accounts ?

[olive isle]

https://cdn.discordapp.com/attachments/702568448651165798/846336677261344798/IMG_20210524_143805-1.jpg can you tell me about this achievement@celest shadow

[hollow heath]

Where can I check the pmgc kill leaderboard

[celest shadow]

Deal damage to more than 1 different player in a match without defeating any of them.

[night cloak]

Very bad services from a failed company. You are employed in Bebji. You take a monthly salary. You do not respond to what I write. People claim to be from PUBG company come to solve the problem and steal my account because of the negligence of the other employees. Do not respond to solve the problem

[warm pilot]

where are we going to get room ID and password? for event today?

[hollow heath]

@celest shadow where can I check the kd of pmgc players

I forgot the site where you could check kills of each players and their kd

[celest shadow]

Feel free to check it via the official PUBG MOBILE ESPORTS social media accounts.

[celest shadow]

Not very sure of this unfortunately.

[warm pilot]

[celest shadow]

It will be announced in #events at the aforementioned timings.

[warm pilot]

oh so in that channel only?

[celest shadow]

Yes.

[warm pilot]

alr ty

[hardy temple]

I translated this achievement info on beta version it says that deal damage more than 1 person in a single round without killing any of them so what meant by single round here our gun magzine or current match?

[celest shadow]

The current match.

[hardy temple]

Oh thanks.

[celest shadow]

What can we help you with, @night cloak?

[night cloak]

Bedouin steal the account, a failed company. The employees do not respond. Pirates will not respond to steal the accounts of the company. I am speaking and sending.

[celest shadow]

Please do not start a conversation with an unknown user that claims to be working with or for PUBG MOBILE or Tencent Games. They are fake and can be a potential risk. Should you have an issue related to your account, please contact the customer service in-game for further assistance.

[night cloak]

Add a bug that does not answer my message

The problem was that I was ranked in region number 20, and I did not take the country's hashtag

[celest shadow]

You will not necessarily receive a response in #old, @night cloak. The channel is meant for feedback and bug reports related to PUBG MOBILE, and not for in-game account issues.

[celest shadow]

You can refer to subpoint 3.14 in #faq for further information.

[night cloak]

There are more than 1000 messages in the game. Nobody answers Weider

No problem solved from a week I got tired, I did not sleep in order to take the classification

A company that gives money to failed employees 💩

[tender kestrel]

Thank you so much

[fresh cloak]

Hello, i want to unlink my email..
my email was hacked and i want to unlink it from pubg

[marble talon]

@T@celest shadow Can I send the same complain to cs from 2 different accounts ?

[wide void]

It is not recommended as it might be considered as spam

It is recommended to only use the account having issue t submit a complain

[wide void]

Contact customer support ingame

Following this conversation @fresh cloak

[night cloak]

Can Someone Help Me How To Report Players Who Using Config File In PUBG Mobile To Modify Their Gameplay

[wide void]

You may report it ingame via profile or via this link https://bit.ly/3uDSJZv

[subtle pewter]

Anyone know a fix for the new Kong and Godzilla buddy's being viewed by other players in cheer park? Every time I join a cheer park, no one can see the little pet, they hear the noises and can see when kong plays with his helicopter but only the helicopter, no Kong. He shows up for everyone when the cheer park is about to expire with like 10mins left. Is this a settings issue or something wrong in-game?

[wide void]

I am sorry I don't have any information about this wait for moderator to assist you

[celest shadow]

Please consider reporting this issue in #old, @subtle pewter.

[subtle pewter]

Sure thing

[cyan citrus]

I can't submit a report because of that error

[wide void]

Try shortening the link using any link shortner

If that doesn't fix might be your link issue recheck if it's the orignal one you want to report

[cyan citrus]

What ?

[feral forge]

please follow the example above, and do not include the part in front of the = mark, only the highlighted part of the link, the video code is needed.

[undone mantle]

I can not get regional titles, after updating the rating data, I remained outside it, however, in terms of points, I have been in the top 100 for several days

[unborn mountain]

It resets every monday @undone mantle .

[unborn mountain]

It refreshes every Monday on 00:00 UTC. You can wait for next week to be able to obtain the title.

[undone mantle]

I know, but after updating the data, I dropped out of the ranking, but in terms of points I should have been top 25

[obtuse owl]

I changed the region by mistake, please tell me what to do?

[feral forge]

could you please provide a screenshot, @undone mantle?

[obtuse owl]

my id: 5639596572

[feral forge]

unfortunately, you will have to wait for the cooldown to end in order to change your region/country again, there's no other way.

[hot patio]

Hi, I want to download a file in order to pin the point of view of the iPad on my tablet. Does this thing have a band? I do not use through this hacker I just want to play your game from the perspective of the iPad and I want to enjoy this

[cyan citrus]

I still can't submit it , can I give u the link and u correct it for me ?

[feral forge]

please provide a screenshot.

[obtuse owl]

maybe somehow you can change back the region? understand me ping 300 is very bad to play with

[cyan citrus]

Screenshot of what

[feral forge]

unfortunately, not at the moment, there is no way to change your region before the cooldown ends.

[feral forge]

of the link.

[cyan citrus]

Can u go to my channel and see the latest video with the title : Cheater

[feral forge]

please only submit the highlighted part of the link:

[feral forge]

You might be unranked due to a suspicious activity was detected on your account, you will be ranked again when the investigation period is over.

[obtuse owl]

I heard that it is possible to write to pubg support in the mail and they can remove the cooldown. its true?

[cyan citrus]

I did and it's not working

[unborn mountain]

No.

[hot patio]

Hey
I want to download a file in order to play with the iPad view on my tablet. Does this thing have a band? I do not use through this hacker I just want to play your game from the perspective of the iPad and I want to enjoy this

[feral forge]

Please open the link on a PC or use desktop mode on your mobile browser. Open any of the videos on the channel and then click on the channel name. It will redirect you back to the channel's home page with the standard URL.

[obtuse owl]

and I have to wait 60 days?

[unborn mountain]

Yes.

[twin coral]

My account got hacked and he banned me for a week ,and now he got my account and link it to his social media, what can i do to get it back? 😭

[obtuse owl]

oh no...

[proud pulsar]

can we get rename in returner reward?

[unborn mountain]

Yes.

[obtuse owl]

😭

[feral forge]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension. Please do not use these softwares to modify the game files.

refrain from spamming please, @proud pulsar.

[proud pulsar]

soory a

'

[cyan citrus]

Thanks , got it

[feral forge]

please contact the in game customer service for further assistance, @twin coral. however, if you no longer have access to your game account, or your account is currently banned/permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[mystic ivy]

How i got 1 day ban while i was pushing solo without any reason and why my tire is resert plzz reply me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic ivy.

[summer ridge]

Hello I need a pmnc form

[stray peak]

Hello guys I need help

Hello Soldier,

Thank you for contacting us!

We are sorry to hear that your account has been hacked, We would be happy to help you with this.

We would request you to provide us the below information.

• Please provide your linked social media accounts profile names & from which social media you are accessing the game.
• Please confirm the social media accounts/linked accounts you wish to remove.
• Please provide the first-ever payment receipt screenshot after game account creation.
• Please provide the three months before made last payment receipt screenshot for this account.

Please use the steps in this link and sample receipt to find your Google Play receipt. https://tencentgames.helpshift.com/a/pubgm/?l=en&s=purchase&f=google-play-payment-receipt

Once we get the above information, we will be able to investigate this issue further.

Best regards,

Kean N.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

My account get hacked and Im doing those step to get it back

[wet reef]

The account is categorized without cause, you will not violate the game law

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet reef.

[proud pulsar]

can someone give me account for free?

[shut ivy]

My account is been hacked what should i do?

[unborn mountain]

@proud pulsar Sharing or giving account is against the TOS.

[proud pulsar]

tos?

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[proper wharf]

Advice please !!

[unborn mountain]

@stray peak Can I know what help you need from that message?

[celest shadow]

Sharing game accounts is against PUBG MOBILE's terms of service, @proud pulsar. You should create a new account of your own.

[proper wharf]

So yesturday my account got hacked and I was able to log in today the person hacked me again and got me a ban changed my pic and I can’t access

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper wharf.

[proud pulsar]

can we get rename card in returner reward?

[unborn mountain]

You've been answered.

Spamming the same questions will be considered as troll and moderators will punish you appropriately.

[frozen tapir]

Emulator support

[proud pulsar]

PAK?

[storm flume]

Your username does not comply with our community guidelines, @frozen tapir. Feel free to request a different server nickname in compliance with the #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[vague hare]

Keep doing this over and over !!

[frozen tapir]

Yes pakistan

[celest shadow]

As far as I know, you can no longer obtain rename cards from the returner event. Feel free to purchase it from the in-game shop instead.

[vague hare]

Hello some help 😶

[storm flume]

You can now access #emulator-chat and #emulator-support, @frozen tapir. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please try restarting your device.

[proud pulsar]

HOW much longer rename in returner reward?

[vague hare]

@celest shadow i do it

[unborn mountain]

Piston said that it's no longer available my man-

[celest shadow]

You cannot get rename cards from the returner event anymore.

[proud pulsar]

but you said yes?

[celest shadow]

Have you tried repairing the game? A routine repair should do, this option is located at the top-right of the login menu.

[unborn mountain]

Assuming so as I've got one like 5 months ago back then I quitted the game and returned.

[vague hare]

@celest shadow i wish but icant ! He do update without ask me

[celest shadow]

Please try reinstalling your game from your app market instead, @vague hare.

[vague hare]

@celest shadow u mean delete it and uploaded again?

[unborn mountain]

yes.

[celest shadow]

Yes, delete your game and download it from the Google Play Store or AppStore again.

[vague hare]

Man that's a surfer 🙂💔 but i will do it it's been 3 days do this

Thanks anyway ❤

[stray peak]

@unborn mountain can you explan step by step what I have to send please?

[night cloak]

@lime juniper Are you able to receive dm?! I have to talk with you urgently

[unborn mountain]

Would be more than happy to help you with this,

Tell them what social media you used to access the game,

Let's say, facebook and twitter sir.

Are there any social media you want to remove?

Let's say, the hacker hacked you and linked his e-mail.
Say, e-mail sir.

and show them your first purchase receipt and provide the three months before made last payment receipt screenshot for this account

In order,
I accesed my account using fb and twitter.
Social Media hacker linked: e-mail
then send screenshots of purchase receipt.

[celest shadow]

Correction, you can get a time-limited (30 days) Rename Card from the Returner Event. Apologies.

You will need to be inactive or offline for 28 days in order to be able to get this event.

[proud pulsar]

this event is still?

[celest shadow]

What do you mean?

[unborn mountain]

Yes.

[proud pulsar]

this event is stiil here or not

[unborn mountain]

Yes.

[celest shadow]

Yes it is available for players who have been offline for 28 days or more.

[proud pulsar]

okkkk

[left sundial]

why there is no sound in game?? @celest shadow

[soft swift]

why i didnot get the title? why i am unranked?

[celest shadow]

Do you have a screen recording of this issue, @left sundial?

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @soft swift.

[left sundial]

yes one minute i will record it!!

[craggy grotto]

my account got hack, what should i do now

[obtuse owl]

my account was stolen, but I have access to the account, I wrote to the support of the pabg, entered all the data that I was asked for, how long do I need to wait for a response or when will the access to the account be released for the attacker?

[proud pulsar]

how to unlink 3rd link?

[craggy grotto]

where can i found the support page

@obtuse owlwhere can i found the support page

[proud pulsar]

how to unlink 3rd link?@celest shadow

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @craggy grotto.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @obtuse owl.

[craggy grotto]

i can't find it

[obtuse owl]

in the game settings

[celest shadow]

You cannot unlink your e-mail or phone number at the moment.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @craggy grotto.

[unborn mountain]

Bro- that's not appropriate topic here and this is Support channels.

[celest shadow]

Please do not send controversial messages here, @proud pulsar. You should refer to the #735483472432594994.

[stray peak]

@unborn mountain my social media(facebool,twitter)I lost them both ,get hacked Im not allowed to log to the game by those ,im logging in by Gmail,I want to remove Facebook and twitter both
He changed the Facebook mail and desactive it
I send many receipt I purchased ,but I can't send the first purchas I did it before 3 yeara ago,I changed the bank But I have many purchases I send it to customer service .

[clever cipher]

Hi I have a guest account that is unranked and I linked my Twitter account to it but it’s still not ranked?

[unborn mountain]

if that is the case then they're not able to help you anymore.

[stray peak]

@unborn mountain why, my gmail is so hard to hacked,and Its mine,why they cant help me with that?

[hot holly]

My third-link password has been stolen. I want someone from support. Is necessary

[fading lava]

Me waiting for #events id pass

[stray peak]

@unborn mountain so its necessary to send the first pruchased for my account?

[unborn mountain]

Yes.

[devout loom]

@lime juniper plz ban this account he is a hacker☹️

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @devout loom. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[stray peak]

@unborn mountain its so hard to show you the first purchase,but I have many purchased I done it this year and the year before ,I can send all the google store receipts ,I had it all in my Gmail.

[willow briar]

@lime juniper

[solid heath]

Every player is pro nowdays I cannot kill them i daily practice jiggle but they killed be instantly I don’t know why all plays more enough good than competitive players . May i know the bot spawn location so i can kill them and make me satisfy.

[wide void]

Please use our discussion channels #chat or #pubg-mobile as the members complete these daily

Avoid pinging higher staff without any emergency regarding discord @willow briar

[unborn mountain]

Bro- they spawn, randomly.

[wide void]

Please use #chat or #pubg-mobile for general questions as this channel is meant for ingame issues

[echo sentinel]

Hi..i need help..someone hacked my account..he linked his email in my account..i dont no what to do..i still can log in my account via twitter..how to unlink email? Can someone help me solve this problem..😭 😭

[wide void]

Contact customer support ingame after securing all other links follow this Conversation

[warm pilot]

Why is the server euro instead of Asia #events

[wide void]

You may ask this in #discord

[echo sentinel]

I chat customer service..but no response chat from customer service..

[wide void]

Refer to #faq 5.5

[night cloak]

What to do?👀

[wide void]

Try repairing or reinstalling the game and restart the device afterwards a routine repair should work

[night cloak]

Okkkk

[echo sentinel]

Thank you so much..i will wait until customer service reply 1st..

[normal fulcrum]

Reinstall the game from Play Store (App Store if on iOS) or download from official website and it should be fixed.

[night cloak]

I downloaded from the official website

[wide void]

This is the official response from senior moderator 🤷‍♂️ that I just told

[night cloak]

Ok lemme try

[normal fulcrum]

It can happen sometimes. Try and reinstall again from the website

[wide void]

^ this @night cloak

[normal fulcrum]

That was a response from a mod. It wasn't a fix. It was more like a question.

[wide void]

I only provide answers that I learn or see from any management personal

And that is a fix as well as I have faced it and fixed it 🤷‍♂️

[ruby edge]

Fix those godamm scripted paid spins

[thorn apex]

Feel free to drop a feedback in #old

[normal fulcrum]

Please use #discord for such reports.

[tawny marsh]

What this

?

[normal fulcrum]

Your account has been marked for suspicious activities @tawny marsh. If something suspicious was to be found again, you will be banned

[mint karma]

Hi upon buying rp prime plus 1 year it shows I have 1 dollar balance in Google play while I have 200. Why is that?

[normal fulcrum]

That sounds like an issue with Google Pay. I think it's best to contact Google Pay support

[mighty moss]

Where i can report for buying and selling for accounts ?? And what proof should i give

[normal fulcrum]

You can report it in-game using the report feature available on profile or to in-game customer support.

[pallid orbit]

Hello, PUBG company. I played with a hacker, and my account is classified for 3 months, and the hacker is listed for a week. What is the mistake that you made? I am not counting for 3 months. I did not understand. Please review the account ID5236776503

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @pallid orbit.

[halcyon garnet]

How can i change my password

[knotty seal]

Hi, I use PUBG Mobile on the Game Loop emulator, and when I open the game, you enter with me an interface that an emulator has been discovered and installed on. I cannot click on anything inside the game, but the emulator is working. Is there a solution?

[night cloak]

The steps to change the password are as follows:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

This is for the email login, you may refer to #news

[warm pilot]

when matches of May 24th are asia... why is the last match europe @celest shadow

[celest shadow]

Please refer to this message:

#discord message

[elder bloom]

we have already filled form for official room card but still haven't got any mail yet

[knotty seal]

<@&481161015728406538>

[past pilot]

Please ban this account he is hacker and he steal peaple accounts

[halcyon garnet]

The steps to change the password are as follows:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

This is for the email login, you may refer to #news
@night cloak I dont receve the code to my email what i should to do

[storm flume]

You can now access #emulator-chat and #emulator-support, @knotty seal. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance.

[knotty seal]

ok

[crystal stream]

Hi
I get a banned 30 days for no reason !!!
Please anybody help me because this banned is 4 banned i received and I don’t want lose my account because I spent a lot of money on it, please i need a help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal stream.

[elder bloom]

@polar marsh

[night cloak]

If you are using the correct email, then there shouldn't be a problem. Make sure you are not using a VPN.
Keep trying, if it doesn't work, please contact the in-game CS

[halcyon garnet]

If you are using the correct email, then there shouldn't be a problem. Make sure you are not using a VPN.
Keep trying, if it doesn't work, please contact the in-game CS
@night cloak I use the correct email and i dont use vpn . I contact in-game CS but its a bot and 1 mounth no reply

[night cloak]

Unfortunately, we cannot help you with account-related issues here on Discord. Please contact the in-game CS for further assistance, and be patient.
You may refer to #faq 5.5

[cedar frigate]

Where do I find them?

[unborn mountain]

Where did you purchase your UC?

[cedar frigate]

Google play

[night cloak]

You should get a receipt in your mail( associated with Google Play)

[cedar frigate]

Yes i have

[unborn mountain]

Please send that to the customer service.

[night cloak]

Then please upload it to an image-hosting site, and attach the link when the CS asks for proof of purchase.

[cedar frigate]

I find them where

[unborn mountain]

Here.

[halcyon garnet]

Unfortunately, we cannot help you with account-related issues here on Discord. Please contact the in-game CS for further assistance, and be patient.
You may refer to #faq 5.5
@night cloak Is this right, or should I do something else?

[night cloak]

Try :How to reset my password for email/phone no.

[night cloak]

if you are talking about the in-game CS,

*How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.*
­

[halcyon garnet]

Try :How to reset my password for email/phone no.
@night cloak I do that right but i didnot receve the code to my email

[cursive stream]

Hello developers of the game PUBGMOBILE I have a problem logging in to your game through the Play Games app, I had a Google account ban after the account was looted (Google) I can't log in to your account in your game please help here is my ID: 51261657498

[night cloak]

Check your spam folder.
If u still haven't received the code, then there's a glitch or something, either with your email carrier or the game servers. Maybe try again later.

[icy lantern]

Hello, my account is hacked, and the hacker already bind his facebook and twitter account

[feral forge]

please contact the in game customer service for further assistance, you may refer the steps in this screenshot at reference.

[icy lantern]

Thank you

[gilded plinth]

هل يمكننى التواصل مع احد

[storm flume]

Please do not use languages other than English, @gilded plinth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gilded plinth]

any one help

[unborn mountain]

Explain your issue.

[gilded plinth]

I have been banned for 10 years and have been patient for 8 months

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gilded plinth.

[unborn mountain]

Understandable

[bleak parrot]

Please make kong crystals a little bit powerful

[wide void]

Feel free to state your feedbacks in#old