questions

[long creek]

Hi

Help me

[little cliff]

Contact the email above if you want to appeal the ban.

[marble talon]

How long it took them to reply ? , I’m still waiting hoping my account isn’t gone by then 😫

[little cliff]

How can we help you ?

[little cliff]

It'll take time for them to reply , they're humans and don't work 24/7. Please be patience with them

[long creek]

Bye🙂🙂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer osprey.

[olive holly]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @olive holly. Remember to read through #faq before asking questions in the support channels.

Please do not use languages other than English, @olive holly. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive holly.

[hexed solar]

Hello sir someone hacked my account and removed my facebook account from my game account

Is there any way to recovery

[storm flume]

Please contact the customer service for further assistance, @hexed solar.

[hexed solar]

Customer care seems to not help for Indian players

[little cliff]

Have you contacted customer support?

[covert mason]

nice

[tiny swift]

Hey, I was on top 500 and still but I haven’t got conqueror yet and I should’ve got it like 2 hrs ago? So what’s the problem? Duo/ Middle east / Tpp

[little cliff]

Are you trying to give feedback/media or do you need help?

[unborn mountain]

Please report this bug on #old .

[digital pagoda]

Please allow me, my account has been banned without any reason and has been banned in Mud Kong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital pagoda.

[night cloak]

need an support for pubg ?
someone hacked my gmail . want unlink e-mail link

[storm flume]

Please contact the customer service for further assistance, @night cloak.

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[mild nimbus]

my account is being use by other person, after loging in using an android tablet I have found that the person liked a Google Play account to my account, I use iphone so Im able to see only two accounts, Facebook and Twitter, but in the android device I can see the third account linked to my Pubg account,

[storm flume]

Please contact the customer service for further assistance, @mild nimbus.

[sick shale]

Can you take a screenshot of your rank please

[viscid bay]

Mu account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid bay.

[high kettle]

Pubg service did not help at all

I asked for help 2 months ago

Just ignore

Now hacker used third-app to ban my account 7 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high kettle.

[silent junco]

Today i recieve 7.62 mb update what is in it?

[unborn mountain]

Bug fixes?

[tiny swift]

That’s the rank right now, even though I was 285 yesterday and never got out of top 500

[silent junco]

But which?

[sick shale]

You were Ace yesterday?

[tiny swift]

Yeah I got ace and I was 285, that was yesterday around 10 pm gmt

[hollow dust]

Hi where can i find the delete friend section I’m a returned players the UI has been changed drastically

[unborn mountain]

Click on the 3 lines then click batch manage @hollow dust .

[crystal gorge]

How can we unlink this account

[abstract wadi]

Why do you want to unlink it?

[crystal gorge]

@sick shale

[storm flume]

Please contact the customer service for further assistance, @crystal gorge.

[crystal gorge]

@abstract wadi account was logged by someone else but i am removing him to login screen frequently please help

[night cloak]

I know Streamer broadcasts PUBG with Hack, but I don't know his id, how to report it

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[sick shale]

You can report it via this form when it is open again

[night cloak]

okay thank you

[severe cosmos]

Hello, I want help. I was banned from the game without any reason. I play the game without any cheating and I took a 10-year band. Please help me please id 5621445152

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe cosmos.

[zinc escarp]

hi we don't have option to buy ingame currency in our country but we have facebook pages where people ask game id and payment then can top up our account with uc. i wanted to know if its safe?

[frigid kestrel]

Don't

[zinc escarp]

@frigid kestrel do you know why its unsafe? because so many people purchase from them here and haven't seen anyone get ban

[hollow dust]

how about deleting recent players

[frigid kestrel]

It's not about getting banned, it's about account security.

[thick girder]

How do I stop PUBG from making my device really hot

I got good device but it still get hot

[fading lava]

[twin robin]

Pubg mobile what is this it’s been 24 hours still not working

[storm flume]

Please contact the customer service for further assistance, @twin robin.

[hallow gulch]

You may purchase through the official PUBG MOBILE website, https://www.pubgmobile.com/pay.

[reef terrace]

I got banned yesterday. I dont know why.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @reef terrace.

[unborn mountain]

You cant.

[zenith oracle]

Hi team,
I accidentally unknowingly changed my server to Middle East (super foolish). How can I change it back to ASIA back ? Can someone pls help?
I tried contacting support but they only provided me with articles etc.

[hallow gulch]

You will not be able to change back your server until the 60 day cooldown ends.

[zenith oracle]

Not ever back end support team can do it ?

[night cloak]

My account has been Baned in SEASON 6, but I have not used any cheating method or programe . Please help me retrieve my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hallow gulch]

Support won't help, you have to wait 60 days.

[zenith oracle]

Ok thanks!

[tropic creek]

My account has been hacked. both email and twitter are the hacker’s. although i’m not sure about the email. if I wait any longer they will unlink my Facebook account which is the only one I have access to. What should I do?. Can I ban it for 7 days or a month or something

[hallow gulch]

You should contact customer service in-game regarding your issue. You may refer to the conversation provided in the screenshot below.

[tropic creek]

I already did that. The problem is if I log out of my account the hacker can and will log in unlink my fb then ban the account for 7 days so I cannot cancel the process of unlinking it. He has banned my account for one day and the for 3 days.

[left crest]

I wanna report a guy that's in my friend list for using hacks. How can I report it here? Coz I did in game but hasn't been done and it's been over a week now

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @left crest. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hallow gulch]

Hence why i told you to contact customer support. With their help, you'll be able to unlink any unwanted social accounts.

[tropic creek]

If the hacker unlinked my fb account will I still be able to get it back? it’s impossible to log in ever hour in the next 2 week so he can’t unlink my account

[hallow gulch]

If you keep logging in, the Unlinking process will keep failing.

[tropic creek]

He wants to unlink then ban the account for 7 days (then I can’t stop the unlinking process). I just want to know how to temporarily ban my account so that he doesn’t

[hallow gulch]

There is no possible way to ban your account at your own will, please contact customer support for further assistance.

[tropic creek]

How did he do it before? He unlinked my account then banned it for one day then did the same but banned it for 3 days

[past mica]

my account hack but account safe my 600 uc lost plz help

[hallow gulch]

He may have used 3rd party apps.

[storm flume]

Please contact the customer service for further assistance, @past mica.

[past mica]

i contact but no reply

[tropic creek]

you can’t ban my account now?. or at least make it impossible for him to unlink my account?

[hallow gulch]

Sadly not.

Knowing that PUBG MOBILE is banned by the Indian government, we are unfortunately unable to assist you. Your understanding is much needed, @past mica.

[tropic creek]

Please tell me what to do. I just don’t want him to unlink my account the ban it for 7 days. this will make it impossible for me to have it back. and if I ban it for 10 years it will be more impossible. Help me please

[marble talon]

What happens if the intruder banned my account for 10 years because I already got the 7 days ban , I mean it’s not my fault and I can screen record it

[hallow gulch]

Please contact in-game customer support for assistance, we are unable to do much here on discord.

[hallow gulch]

You will be able to appeal for your ban, however we recommend you get in touch with the support team in order to regain full access to your account.

[true tulip]

Can I only attach a phone number to my account if I login from third login? Because I am logging in from Facebook and it is giving me parameter error when I try to attach my phone number.

[tropic creek]

Sir I already did. but they said it would take up to 60 days which means the hacker will be able and will unlink my account and ban it. You see my delimma here?

[hallow gulch]

Where are you from?

[true tulip]

@hallow gulch pakistan

[marble talon]

Okay I’m gonna record what happens when the 7 days ban ends just in case it gets banned again , hope the cs answers before that happens , I provided the first receipt prove and even a screenshot of the first game played on my account

[hallow gulch]

The hacker won't be able to unlink any social accounts as long as you keep logging in.

[tropic creek]

if he bans my account how will I be able to log in?

[hallow gulch]

Parameter errors are often given when the servers are too busy, or a small error might have occured. I suggest you try again after some time, @true tulip.

[true tulip]

@hallow gulch I did the first time it sent the code but now it isnt even doing that

[odd cave]

@hallow gulch can you tell Even that titian stikes ends? dont say to see patch notes

[hallow gulch]

You will able to appeal for your ban and hopefully retrieve your account.

[hallow gulch]

As mentioned, please try again later.

[hallow gulch]

Event ends on the 8th of june.

[odd cave]

Thanks

[tropic creek]

even if the ban is 10 years?

[hallow gulch]

Doesn't matter how long the suspension is, you will still be able to appeal for your ban.

[tropic creek]

Okay so in case he does ban it. What should I have that will help me retrieve the account later?

[onyx kernel]

hello mods , I'm posting this for the third time now, everytime i get kicked off the leaderboard , it. Has been almost a month still I'm not placed in the. Leaderboard, why is it taking so long?? It is really sad to see how you guys don't ban the cheaters and false blame legit players , a good response would be appreciated. @hallow gulch

[smoky tangle]

Getting this error every time

[hallow gulch]

Try repairing your game.

[smoky tangle]

Did more than 10times

[storm flume]

Please contact the customer service for further assistance, @smoky tangle.

[vale badge]

@smoky tangle use vpn for login and after reaching the lobby disconnect it

[ivory ice]

Hi. My account banned for no reason (emulator)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ivory ice.

[smoky tangle]

I have to login with vpn, thn close the game and again have to start after turning off the vpn... daily

[vale badge]

@smoky tangle not daily but whenever you get this problem you have to do

[smoky tangle]

Getting problem every time when I start

[vale badge]

The same was happening with me once in a week

[heavy vortex]

Reinstall the game. @smoky tangle

[vale badge]

Try out with vpn this will work

[heavy vortex]

Vpn isn't recommended👀

[smoky tangle]

When I contact in-game support, the bot interact and automatically chat closed

[smoky tangle]

Three times done.

[vale badge]

@heavy vortex sometimes it have minor update that was not able to download bcoz of server error so we have to use vpn

[heavy vortex]

@smoky tangle

[smoky tangle]

When I contact in-game support, the bot interact and automatically chat closed

[vale badge]

@smoky tangle try vpn once if it works

[hallow gulch]

You should have payment receipts which are 3 months old, your account's registration date and some information regarding the compromised social accounts.

Perhaps this might help, @smoky tangle.

[smoky tangle]

In game assistant contact instantly or take time?

[hallow gulch]

It might take some time.

[heavy vortex]

550 minutes is weekly limit.

[young rivet]

Hi, though i mute other teammates voice, i still hear them, why
is it a bug, ir is it just for me?
i have galaxy s9 please help me

[vale badge]

@young rivet it's a mic glitch

[radiant dirge]

does changing phone resolution using abd ban ur acc?

[sick shale]

Yes, it is the weekly limit

[night cloak]

hi. my account banned because of emulator, can someone help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hallow gulch]

That is a bug, feel free to report it in-game.

[vale badge]

@radiant dirge yes it will lead to modification in game data it will ban for 10 years

[unkempt nymph]

I want to report a cheater

[tropic creek]

Thank you🙌🏽

[vale badge]

@night cloak repair your game

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @unkempt nymph. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sick shale]

It's the weekly limit, you can find that in RP page...

@vale badge Please avoid giving wrong answers

[pearl root]

Hi

Hello, please, I want to retrieve my account approved for 10 years. I swear that my whole life did not play. Here is just that my friend’s device was loaded on the jailbreak and my account was blocked for 10 years. Please I want your help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pearl root.

[barren cove]

I need a help regarding ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren cove.

[gritty forge]

My account has been hacked and my social media has been disconnected and both linked to two different social media account that doesn’t own by me I can only login through my email right now

[unborn mountain]

Contact the customer service @gritty forge

[gritty forge]

In game CS is not responding, not even auto messages

[sick shale]

Can you take a screenshot?

[sick shale]

Scroll up and show the auto-reply

[gritty forge]

The case is since my social media account has been unlinked hence I can only login through email.

And there is no way to temporarily discount my account

[sick shale]

Can you change your game language and start a new conversation like the following:

[frigid cypress]

Can pubg bring my account back to normal SRC version

[gritty forge]

How can I change the vertical setting

[twin robin]

Yo how do I start a new convo in like the pubg support thing in game?

[sick shale]

Click on "Start a new conversation" when the current one is closed

[atomic shoal]

Hello, Today I was playing with my brother who was sitting next to me. Suddenly a messgae appeared on his screen "Logged in from another location". There was another guy who joined from his account. He left that match, changed his outfit then quit. It was surely a hacker. My brother changed his facebook password immediately and also saw a 2min ago login from a different device and country (Indonesia). I myself thinking that account data leakage was a rumor but no it is true cuz my brother was using a unique password for his facebook account (and that was a only login method). PUBG has failed to provide us a proper security and our accounts are at risk cuz of your plateform @lime juniper @celest shadow .

[storm flume]

Please refer to this channel's pinned messages for further information, @atomic shoal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

Please contact customer via login screen if your account has been compromised and you're facing newer version login issue

[twin robin]

@sick shale

[twin robin]

I have tried this but not working

[atomic shoal]

idc about these automated messages. Just want to say that many users media accounts have been stole from your platefoam

we have to follow your privacy policy and useragreement while you dont provide us a proper security

[sick shale]

Please be patient till they respond. Customer service receives an enormous number of requests everyday, and it takes to review all of them

[twin robin]

True

There are more bugs in the game then features

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @twin robin. You can also submit a report in #old in compliance with the channel's pinned instructions.

[twin robin]

Shut up there’s like 4 hours 30 min cool down

[frigid cypress]

From where can I do it

[twin robin]

Top right corner

[atomic shoal]

Google play and app store will ban your game from their stores when they see that users media accounts are being stolen from your game

[heavy vortex]

@atomic shoal

[static bloom]

Why my account get banned i didt use anything 3rd party..this is my new account..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @static bloom.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek sundial.

[sick shale]

Please refrain from repeating same questions here

[storm flume]

Please avoid going off-topic, @twin robin @atomic shoal. You may have unrelated conversations in #chat.

[slender roost]

yo I got question how tf the enemy got loot too quickly while I enter only got shotgun and pistol ?

[night cloak]

Why i got removed from the long shot leaderbord and i got more kills than i need there?

[night cloak]

To enter in the leaderboard

[dusky wharf]

Hello he has a problem. I don't have a change in the country butter. Because it's tied to his country, please help me

[sick shale]

It depends on your luck..

[dusky wharf]

@sick shale help

[sick shale]

You can't change your country since the account is created in the EEA region, this is due to their law

@slender roost Please do not bypass chat filters

[slender roost]

@sick shale right I shouldn't it while the games just look a like it developer

[night cloak]

@sick shale why i got removed from the long shot leaderboard from my country, i got more kills than i need to enter there

[gritty forge]

When they ask what is the nickname for the social media account or email address what do they mean?

[sick shale]

You might be unranked in the stat-related rankings due to a suspicious activity on your account, you will be ranked again when the investigation period is over.

[sick shale]

No, not email address but the nickname you're using on the social media account

[gritty forge]

But I entered my email when they asked do I have email or social media account

[delicate monolith]

Hi and need a little help to complete ab an acchivement .How many enemy should i hit in one round in i m so unlucky acchivement Thank you.or there is any specific no of damage i have to give other enemies in one round @polar marsh

[storm flume]

Please avoid going off-topic, @dusky wharf. You may have unrelated conversations in #chat.

[forest creek]

Build-in VPN on IOS is safe to use? I didn't see it before I just notice that I have VPN on my Ipad.

[sick shale]

We do not have information about hidden achievements

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @forest creek.

[delicate monolith]

Ok thanks

[dusky wharf]

Okay . But help me, he loves him back to the motherland Iraq

[sick shale]

As I have answered you before, you can't change your country on that account due to EEA law. Please refrain from repeating same questions

[forest creek]

How can I find answer on my question in #faq ?

[dusky wharf]

Ok, thank you, a game that is not worth spending on money. I was intending to buy the package of Mohamed Henedy’s voice

[sick shale]

Scroll down and read the subpoint 3.18

[forest creek]

Thank you...what about samsung build-in app "Game Launcher" boosting performance?

[upper frigate]

Hi . After new update when i turn down my friends voices or even when cut their voices i can hear them what should i do

[gritty forge]

What do I do after this step

[night cloak]

@sick shale for how much time will be this suspicious period?

[grim relic]

How to change my google play mail id for pubg which I was already linked to it, Email Id shows linked , if I unlink then it will show link with same id or possible to change email id ?

[spare bison]

There is no specific time but if you're a legit player then nothing to worry about but if they find out that you're using cheats then

[grim relic]

@sick shale

[forest creek]

I apretiate any help here. You provide me with a lot of information so I can play safe and regular. I realy need some progamer or anyone with proved info from developers about "Build-in" sectores in phones and other...I got replay here earlier that "build-in" app is safe to use. If I have VPN in my Ipad setting that should be safe to use? Please I would like one of programers or game developer to provide me with this informations. Thank you

[wide void]

Are referring to 3rd link or social link?

[wide void]

Any type of application that changes your location and ip address is not recommended that might get your account suspended

[spring abyss]

he mean changing email login using email

[wide void]

Whether it's built in or 3rd party

[forest creek]

READ: "Build-in" program

It is not downloaded app

[wide void]

Try repairing the game

[wide void]

@forest creek

It doesn't matter anything that changes your ip address and location is harmful

[forest creek]

Samsung "game launcher" boostng performance is safe to use?@wide void

[wide void]

If that changes your ip address and location then it's not safe

[forest creek]

It is something like gfx tool

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @forest creek.

[onyx cairn]

It's safe as it is in-built. Also it's not modifying game files or else. It's keeping the RAM clean and stops background apps from using the internet traffic to boost games.

[forest creek]

@onyx cairn what about built in VPN?

[onyx cairn]

But please avoid using any VPN services.

[forest creek]

So I can sue IOS for if I get 10y

[onyx cairn]

VPNs are an external option which might optimize other services, but it won't optimize gameplay.

[forest creek]

Im from EU, Turkish and Arab players have the best conditions on EU server. I don't understand how. (If you can provide me some inf about that we can change room) or anyone who would be polited to give me some answers please...thank you

[chilly crystal]

Hello! NEED HELP! My account was hacked and someone linked Twitter to my account and I can’t unlink it

[winged juniper]

My account was banned for no reason, and I don’t know why I would like to unblock the ban. Thank you .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged juniper.

[short mountain]

Hello, it's an emergency. Hacker linked his email and trying to unlink my Facebook and google play . He currently banned my account for 7 days. If he unlinks my other social accounts. I will complete lose my account. I reported to pubg thrice but no use . Is there any support person who can help me out. I talked to rebel last time but now the situation is worse

[polar marsh]

Please refer to the private message from @polar marsh for further information, @short mountain.

[chilly crystal]

Mine too

[tacit quest]

Any eSports specialist? For dm

[onyx cairn]

Hi, what kind of specialist do you acquire? @tacit quest

[fallow shore]

صباح الخير حضرتك
انا اتبندت 10 سنين ولم اخترق اى قواعد وقوانين ف اللعبه

[storm flume]

Please do not use languages other than English, @fallow shore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fallow shore]

Good morning I attended\nI am 10 years old and did not break any rules and laws

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow shore.

[rancid sable]

Hi,PUBG MOBILE SUPPORT i have sent a report agains the hacker who linked to my account and told to wait for 60 days now its been more than 60 yet no reply

[forest creek]

@onyx cairn can I dm you?

[wide void]

Contact ingame support for assistance after secure all other links

[chilly crystal]

I did it but nothing changed and no answer

[wide void]

Only they are able to help refer to 5.5 in #faq

[lyric cedar]

Hi how to get Pubg 32 bit apk? One available on site is 64bit or 32 bit?

[wide void]

Be advised not to use any modified application it might get your account suspended

[wide void]

Use official sources to download only

[lyric cedar]

Thats why asking official source, I have one 32 bit device

[coarse lava]

Hello please help me I got 24 strikes please help me

[wide void]

I don't have information regarding this @lyric cedar I don't know if there is 32 bit version you can check official website for version details

[placid nova]

Hey guys I have a problem 😕

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid nova. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I want to report on Hack

[mortal apex]

You may appeal for a concern in #community-team when it will be reopened.

Please report online PUBG MOBILE cheating content through: https://bit.ly/3soBavK, when the form will be available again, @night cloak.

[hardy oriole]

Sir,  please help me

Pubg mobile added new achievement

" I'm so unlucky"' how to complete this hidden achievement. Please tell me sir.

[placid nova]

Someone has stolen my account and changed the data. I don't know how

[wide void]

Make sure to keep an eye on discussion channels as the members complete them daily

[mortal apex]

Please contact the customer service in game for further assistance, @placid nova.

[night cloak]

I don't know how to report on Hack

[mortal apex]

You may follow the instructions by selecting the platform you want to report. Please wait for the form to be available.

[placid nova]

I did, but they say I can't log in to the account. They can't help me wtf

I lost more than 15000€ of my account

Can someone please help me

[mortal apex]

You cannot log in?

What is your login method, @placid nova?

[gray kelp]

Where can I see to help me unban my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray kelp.

[rancid sable]

I need a reply i have been waiting for 3 months

[swift ether]

Where I can fill a form for ban someone who using hacks in game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift ether.

[night cloak]

https://bit.ly/3uDSJZv

[grim relic]

I connected to fb , email and google play. Now , I want to unlink both email and google play , and link again with different e-mail, how to do ?

<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @grim relic.

[marble zodiac]

Is server down?

[feral forge]

and please do not mention the moderator role unless there's an emergency related to the discord server, @grim relic.

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @marble zodiac.

[marble zodiac]

Im pretty sure it has nothing to do with the faq 4.8 coz I already checked it. However prior to me unable to connect I got an error message saying Log in on different location and then I got logged out of my account

[solid heath]

I am pushing rank in pubg because it have more value than other in pubg . But because of hacker i have to lose many points which really demotivated me and i got very anger who is responsible for this issue if i broke something because of your weak security system. I need JUSTICE or remove rank and kd section from my account

[feral forge]

This indicates that another person had logged into your account with another device from another location. Your account may have been compromised, please check your recent social media account logins and change your passwords immediately.

Afterwards, you can use the log out of all devices option in-game and see if this helps with your issue.

[night cloak]

It seems that this problem is getting worse than before huh yet support told me that they were not going to do anything about the problem

[marble zodiac]

Thanks it is obvious that my account have been compromised and its not my social media account. Its my actual pubg global account. A hacker got into my pubg and added his twitter account. Now he is accessing my account from somewhere.

[solid heath]

I am pushing rank in pubg because it have more value than other in pubg . But because of hacker i have to lose many points which really demotivated me and i got very anger who is responsible for this issue if i broke something because of your weak security system. I need JUSTICE or remove rank and kd section from my account

[forest creek]

@marble zodiac as she told you...change all your passwords immidietly, then you need to unlink compromised social media through customer suport. That will take time until they finish. You need to have some proves that you are the owner of that acc, such as register date, screenshot payments, etc.

[marble zodiac]

All done. Now just waiting for CS to complete the review process and unlink the hacker out of my account

[forest creek]

Strange...very quick

[marble talon]

I think he already have done that before but like many others waiting for help , I should these complaints should become a priority many accounts are being stoled and selled as a cracked accounts

[forest creek]

Mine was stolen same as his...I also went through CS before I ask here for help. In the end I lost my acc anyway

[storm flume]

Please do not use languages other than English, @lofty rune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[marble talon]

Well , do you think that’s fair ?

[marble zodiac]

Tbh I have been dealing with this for more than 2 weeks now. PUBG security feature has to be more mature enough for this to not happen again. One of the flaws I see is you cannot unlink your social media account unless its more than 21 days linked to your PUBG account. Like serious what the reason behind that 21 days? PUBG could’ve just use 2 way auth factor

[solar current]

Repairing the client did not fix any of the stuttering I was expiriencing. I chose the first repair option. I have a Samsung Galaxy A21s 4/64
Settings: Smooth+Ultra

[long scroll]

Hello . Is there a way to cancel the third link ?

[marble zodiac]

Im sorry to hear that. But curious to know how did you end up losing your account?

[forest creek]

Ofcourse it is not fair. Nobody could provide enough informations and help. All you get is "contact customer suport". But realy CS is only one who can solve problem. Nobody here can do it insted CS. People here just could provide more warnings about what might happend while you trying everything to bring acc back.

[lofty rune]

السلام عليكم ممكن اتواصل مع الدعم ضروري

[storm flume]

Please do not use languages other than English, @lofty rune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[timid wedge]

hello sir i want to report about a new hack

[solar current]

Sorry, but why am I not getting a response?

[dull cove]

Hi I hope I find here answer , I play pubgm on Galaxy s21 ultra and with buds pro , all sound is good also mic on lobby but in game the mic don't work good sometime is mute and can't ear me who know this problem ?

[marble talon]

Well I’m just saying that this particular problem should be managed as priority by the cs team that’s all what I’m asking for here , I know they cannot help here but they can raise the problem to the cs at least

[analog dove]

I change my server by mistake I want to change my server to middle east please help!!

[prime rune]

I think I found a bug. This player one shot me it seems like. He fired several bullets but my HP was gone when he fired once. Even in the gameplay I only heard one shot. And then I looked at death replay and I saw only one shot.

[solar current]

Maybe hes cheating

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @timid wedge.

Please contact the customer service for further assistance, @long scroll.

[prime rune]

People rediculed me for this in Facebook. 😂😅. So I ask for your opinion amd help.

[analog dove]

I change my server by mistake I want to change my server to middle east please help!!

[solar current]

You have to wait 60 days

[prime rune]

Can I upload the video of death replay? I have several similar type of this recorded.

[solar current]

#media

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @prime rune. You can also submit a report in #old in compliance with the channel's pinned instructions.

[analog dove]

But I almost reached crown tire this season

[forest creek]

Only one person can do that..."I think". And nobody else here. But that one person will never replay or text with you or anyone of us. CS receive a lot of reports and that take time to deal with all

[solar current]

Sorry, im not a moderator, but as far as i know you have to wait 60 days

[feral forge]

unfortunately, you will have to wait for the cooldown to end in order to change your server again, there's no other way.

[solar current]

To change the server.

[dull cove]

Any help with earbuds?

[prime rune]

Guess I'll have to wait 5 hours

[feral forge]

you may edit your previous message in #old.

[solar current]

Try reposting that message some time later you might get a response

[dull cove]

Ok thanks

[lucid talon]

I'm a YouTuber, my account has been banned for a month

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid talon.

[heady bronze]

Hello, my account has been hacked, can you please help me with that

[storm flume]

Please contact the customer service for further assistance, @heady bronze.

[heady bronze]

@storm flume I did and they told me it could take up to 60 days and I'm afraid of losing my account

[feral forge]

however, only the in game customer service can assist you with account related issues, we cannot help you here on discord in this regard, @heady bronze.

[rapid bramble]

I need a little support

Basically i want to ask a question

[heady bronze]

@feral forge ok thank you 💔

[rapid bramble]

Galaxy A10 supports high frame rate
But why doesn't galaxy A12 supports that?

Galaxy A12 only supports low and medium?

[dusky cypress]

Dear pubg i have problem my friend account get bannd for no reason one year can you check the problem please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky cypress.

[signal coral]

My id has been hacked plzz help me

[night cloak]

Please contact customer support.
Conversation below might help you.

[signal coral]

I do but it says this action may be required 60 days @night cloak

[night cloak]

My account got banned for no reason!! How can i report !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Customer support is the only way you can recover your hacked account , and they get tons of requests every day, so i suggest to wait patiently, they will reply as soon as possible.

[signal coral]

Ok thanks

[night cloak]

No problem.

[steady plover]

Hello, my account in PUBG MOBILE swallowed the band for ten years can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady plover.

[bitter yew]

What is the cause of the problem?

@night cloak

[forest creek]

Marked as sus...they will return you after checkings

[night cloak]

Do you live in that region?

[bitter yew]

Yes, I live by it

[stark surge]

Hi may i talk to someone

[bitter yew]

@night cloak

[night cloak]

Can you check if you're ranked in for example squads tpp?

[bitter yew]

I am in sixth place

[night cloak]

I heard , that there's new bug that shows people unranked and in few hours it shows them ranked again , also that after the update people get regional titles only if they selected the country that they live in.

[stark surge]

@night cloak

[night cloak]

Hello. How can we help you?

[stark surge]

lastnight i was playing with random player and he was an cheater and i reported him and got message by him got an banned and after 1 days i got 1 week banned too why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stark surge.

[torpid cairn]

Is the data of users leaked?

[forest creek]

@night cloak what would happen if I would move to another country? Can I play PUBG?

[night cloak]

Refer to pinned message , and #news .

[regal cedar]

how to register pubgm tournament

[bitter yew]

When will I get the classification again .. over the course of three days, and this is a problem facing me

[torpid cairn]

That means that statement is false?

[night cloak]

If you would change flag and you live in region where the game is not banned , you would still be able to play.

[night cloak]

There's no information regarding that. The only info we have is the information i mentioned above in pinned messages.

[bitter yew]

@night cloak

[forest creek]

What if I work on ship and traveling alot, every 2month I change country region?

Does my IP adress change?

Can I get 10y?

[night cloak]

You might be marked as suspicious. I don't have any more information regarding regional titles.

[bitter yew]

And when will the ban be lifted? Or erase the suspicious mark?

[forest creek]

When they finish...you play normaly

[bitter yew]

@night cloakAnd when will the ban be lifted? Or erase the suspicious mark?

[night cloak]

You shouldn't , as your location is changed slowly and you're not using vpn.

[night cloak]

This period can last up to 1 week.

[forest creek]

If I use VPN to stay in my country/region while I travel?

[night cloak]

Use of vpn is not recommended , as it can lead to a ban.

[forest creek]

I know that...meny poeple use and not getting 10y. I have build-in VPN in my Ipad settings...so for what I can use that VPN if that is Apple official settings? Or you want to say Apple give settings to brake Terms if someone play PUBG mobile?

[unborn mountain]

Never knew Apple has a built-in VPN?

[warm pilot]

are there weekly matches today?

[night cloak]

It's Pubg Mobile's own policy , that a vpn can cause a ban and it's stated in #faq 3.18 . Frequent change of location can indicate account sharing which is against the ToS.

[night cloak]

Yes , on North America server. More information in #matches

[warm pilot]

umm timings?

[night cloak]

15:00 and 16:00 UTC.
#matches message

[solemn iris]

Dear PUBG Team,

I hope you are doing well. PUBG mobile have done great work on improving gameplay and managing hackers. There has been recently a new breed of hackers in market which uses some kind of file that they call white body file. With this they have no recoil, they don’t see grass and players are shown as white bodies. Location hack is built in and they are skipping the detection tools of PUBG.

People have done conqueror in last season and this season and so confident that they openly speak about it as safest hack.

This is right now mainly in android but it is again destroying our game.

[night cloak]

Please report it via the form below if you have any further information
▪︎http://cheat-collect.pubgm.cc

[forest creek]

@unborn mountain

[surreal lynx]

How to get this?

[unborn mountain]

Well, you need a VPN App to add a VPN configuration, It’s not from apple itself.

[solemn iris]

Done.

[tawdry breach]

hi
im an ceo of a official community of pubg
PMMO
so i wann ask how to apply fo the esports card for our community events
we hv events every month with the best team in the world like nova esports and navi and ore
so i wanna apply for the esports card because i hv some companies and organisation who wanna invest in pubg and sponsor event so as a official community we must be profesionnal more
if you can help me with any infos pls

[night cloak]

Refer to this message
#questions message

[forest creek]

You use VPN? How you know what need for configurations?

[unborn mountain]

Yes I do for other apps.

[forest creek]

@unborn mountain can I dm you?

[tawdry breach]

its not a tournement sir i need it for all the community events
as all communites hv 3 acc's i need just 1 hh

[night cloak]

If it's for community events , you have to request for it via that link too.

[tawdry breach]

k tnx

[night cloak]

Im not sure , but it might be because of rp activity pack. I might be wrong tho.

[unborn mountain]

My DMs are open, sure.

[foggy fossil]

Hii regarding to this, i tried the way suggested by one of the member here which is to do a routine repair. But the crashing still occurs and just today my game has crashed around 4 times in 3 hours. Any other suggestion that can fix this issue? Thank you in advance

[night cloak]

You could try re-installing the game , or making extra space in storage of your iPad.

[foggy fossil]

Will try this. Thank you so much 😁

[night cloak]

@lime juniper can u open your dms , I have tons of thing to share with u... U have to DM me I can't DM u... Its urgent

[heavy hare]

Hi i have a problem i was play in the middle of the game it said i got banned why??

[cedar iron]

Hello dear pubg mobile administrators, my account with the ID 512109660 and using the username triadsFLORZIN has been unfairly banned. I certainly did not use any 3-party applications and although I tampered with any file of the game, I was unfairly banned until 2031. I know the relevant managers won't keep quiet in this situation Best regards, have a nice day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy hare.

Please refer to the private message from @polar marsh for further information, @cedar iron.

[celest shadow]

Feel free to message me privately instead.

[olive tinsel]

Just wanted to ask if there’s a different discord server where there’s more people that play or if this is the main one

[unborn mountain]

This is the main one @olive tinsel.

[cunning bear]

Hello, PUBG support team. I have a tiktok channel that has 200,000 followers. My account has been classified because of King Kong crystals through the protection system by mistake. I am a clean player and I have many videos that prove this. I am a clean player and I do not use any kind of cheating and I did not violate any of the agreements User, please reconsider this case and help me decode the band from my account. This ID (5352608565) and thank you very much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning bear.

[steep creek]

How To Complete this achievement? Please Tell Me I even Purchased Royal Pass from last 5 seasons constantly but it's stop on 77 Please Tell Me How We Can Complete this?

[night cloak]

Reach 550 minutes of season match time each week.

[distant smelt]

Hello, I wanted to ask when will the 90 FPS update be there for Xiaomi POCO F3?

[night cloak]

There's no information regarding that , but it should be optimised soon.

[steep creek]

Bro I Also Completed that 550 Minutes last season Every Weak Also but it's Not increasing it's still on 77 Please Help

[night cloak]

You can reach 550 minutes each week until week 6 then the limit is reached and it stops counting.

[celest shadow]

Every time you reach 550 minutes each week, that will count as 1 point to your total achievement progress.

[steep creek]

okay Bro thanks I will Check Now Next Weak

[thick girder]

How do i stop pubg from making making my game graphics look good on my other device it don’t do that

[celest shadow]

Can you please elaborate?

[night cloak]

I was hacked. Somehow, someone was able to access my account in the game. I've never posted anything anywhere, I haven't given my data, I've only had an account. Yesterday I saw that I was not in my clan (I was a leader) and all the participants were also removed from it. The person who did it got in touch with me today. He was able to somehow link Twiter to his account, and thus he can now manage it. I went to the game through the Game Center (iphone) as well as I had an email binding. And I don't have a social network, and I didn't tie anything. Now he blackmails me and demands Money for account refund. What should I do? How to get rid of it. I wrote a letter to the post office of those support. No answer ((

[eternal arrow]

My device runs on 60 FPS how can i play on 90 FPS?

[thick girder]

Uhh ok I I’ll try I mean when I was playing pubg yesterday on my new device I noticed that m device was getting hot it is good device so I don’t know how it get that hot is it normal for it to get hot and if my device get hot will it damage internals

[bitter lava]

Yesterday, i hacked, he can access to my device he take all password and emails, i need to return my account in pubg, i send an email to support but did't answer me

[night cloak]

I am someone who hacked my account and changed the email. How do I change it?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

They didn't do any help and everyone advised me to help discord administration

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You should ensure that all your social media accounts have been secured or recovered as well.

[night cloak]

good thank you @sick shale

[celest shadow]

Your device must have a 90hz or above screen refresh rate, and be capable to supporting 90 FPS in the game, which means it has to at least have a high-end processor.

[night cloak]

Ehi pubg mobile, non so il motivo per cui il mio account è stato sospeso, anche se non ho vincolato alcuna domanda alle tue leggi. Spero che mi risponderai non appena avrò bisogno del mio account e non posso passare la giornata senza giocare. Spero che presterai attenzione alla mia richiesta e attendo con impazienza la tua risposta.ID5378754478

[celest shadow]

You can try setting your graphics to smooth to reduce it. Anti-aliasing can also contribute to heating your device as more processing power is required. Device heating is perfectly normal if you have been playing for long hours, so you should not worry about the internal components from being damaged.

[thick girder]

I did set it to smooth

[bitter lava]

My account in PUBG MOBILE has been hacked. It is my device and my account. I pay nearly $ 2580 for it and no one from the support responds to me

[thick girder]

When I logged in to pubg on he me device it on automatic on he so I put smooth ultra

[night cloak]

@celest shadow Do I need to write in those support in the game itself? How quickly do they answer? He spends my UC. My social networks weren't tied up or mentioned in the game. Only an email I've already checked. And the phone's game Center (the fraudster couldn't access it), but he was able to log in to his account somehow, and link his Twitter

[celest shadow]

That is fine, you should not worry about your device heating up as almost every device heats up after playing processor intensive games such as PUBG MOBILE.

[thick girder]

Aright thank you

[bitter lava]

@celest shadow
My account in PUBG MOBILE has been hacked. It is my device and my account. I pay nearly $ 2580 for it and no one from the support responds to me

[celest shadow]

Please contact the customer service in-game for further assistance. You will need to be wait patiently as the customer service receives a large number of support requests every day.

[heavy vortex]

This is stuck on 77 for me too. 🤧

[bitter lava]

I am asked for the account creation date, and I don’t remember that I’m playing from the second season

[celest shadow]

Our community team has recently made an announcement regarding account security in #news. Please refer to it for further information.

You can contact the customer service in-game, please refer to subpoint 5.4 in #faq for further instructions. The support agents will respond to you as quickly as they can.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek tartan.

[solid shuttle]

@celest shadow My account was hacked by the compromised phone number

[tacit quest]

@onyx cairn dm

[solid shuttle]

@sick shale My account was hacked by the compromised phone number

[hollow drift]

its been a month now im still not ranked in region =_=

[solid shuttle]

@night cloak My account was hacked by the compromised phone number

[celest shadow]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[winged mist]

I tried to many times but I am not able to login same Comming every time <@&481161015728406538>

[celest shadow]

Can you please reach 550 minutes next week and check if your achievement progress adds up by 1 point? Please let me know the result.

[solid shuttle]

My account was hacked by the compromised phone number

[storm flume]

Please contact the customer service for further assistance, @solid shuttle.

[bitter lava]

I cannot register to know the date. All of my accounts changed their passwords because they had one password

[celest shadow]

Please make sure that you have the Facebook application installed in your device. You should try logging in later since you have been trying to log in too many times and you have been restricted. If you require further assistance, please contact Facebook's customer service at https://www.facebook.com/help.

[winged mist]

I login first time it came then I try again after 1hour but it is showing same after 4hrs also same

[heavy vortex]

@celest shadow I will, and it was 77 previous season too. 🤧 Thanks

[solid shuttle]

I talked to them, but they don't respond to me, because the email is hacked because of the hacked phone number attached to it

[celest shadow]

Understood. Thank you.

[solid shuttle]

@storm flume I talked to them, but they don't respond to me, because the email is hacked because of the hacked phone number attached to it

[crystal gorge]

How can we unlink this email account because hacker has linked but i am still able to login and i am frequently trying to put the hacker to log in screen please help @wide void

[celest shadow]

You can change the password of your compromised e-mail address from the login menu, @solid shuttle. Please refer to the following steps:

▫️ Use the e-mail login method.
▫️ Enter your e-mail address and a wrong password three times in a row.
▫️ Click on "Forgot your password?" to receive a verification code to your e-mail address.

[bitter lava]

see @celest shadow , it need code, i dont have any access to open my email, iam really wanna help please

[celest shadow]

You can contact the customer service in-game and request them to unlink the unauthorized person's e-mail address, @crystal gorge.

[crystal gorge]

@celest shadow but it has linked by hacker not me

[storm flume]

Please contact the customer service for further assistance, @crystal gorge.

[celest shadow]

You can use one of your linked social media accounts to log in instead.

[crystal gorge]

@celest shadow it has unlinked so fast thanks the account has unlinked at morning now when I login it has unlinked thanks now my account is secured

[solid shuttle]

@celest shadow Email The account linking is for the hacker, it is not mine

[bitter lava]

i don't have any access to reach my social account

[celest shadow]

Please contact the customer service in-game for further assistance, @solid shuttle.

[celest shadow]

You should recover your linked social media accounts first so you can gain access to your PUBG MOBILE account again. Please refer to subpoint 2.8 in #faq for the social media support links.

[crisp sequoia]

Can anyone send me midasbuy official link

[celest shadow]

https://www.pubgmobile.com/pay

[silver socket]

Hai... where to report purchase problem?

[solid shuttle]

I called and I couldn't get back to them

[unborn mountain]

Where did you purchase the UC?

[silver socket]

Google play

[unborn mountain]

Please contact customer service @silver socket with, a screenshot of your purchase receipt.

[tacit quest]

@onyx cairn bro dm please

[silver socket]

Where to contact ms

[onyx cairn]

Check this message I replied to, @tacit quest.

[real hatch]

Facing this error again.
Yesterday I uninstalled the game, and downloaded again'from the official site, installed it.
Was working fine.
But now it's showing this error again.
I've changed my pass too, my pass is very lengthy and has combination of all characters like small letters, capital letters, numbers, symbols.
It's like 20 character long pass.
What's this error all about.
I've restarted my device, still same error.

[unborn mountain]

Refer to subpoint 5.4 on #faq

[solid shuttle]

@Piston
My account was hacked via the hacked phone number. I want to talk to technical support as soon as possible

[unborn mountain]

Once you clicked on OK there should be a button " Do you want to enter the match? " you don't receive?

[tacit quest]

@onyx cairn

I need More information about api can you dm me?

[solid shuttle]

My account was hacked via the hacked phone number. I want to talk to technical support as soon as possible

[onyx cairn]

The API is not public and unauthorized people will not get access to it. Players also won't get it by asking for it.

[tacit quest]

Okay

[unborn mountain]

The moderators here arent able to assist you with that, contact the customer service in-game.

[real hatch]

No, I don't receive it.
It get stucked in the next screen.

Already changed my pass, couple of times.
Still, same issue.

[unborn mountain]

If you receive that error have you tried relogging the game?

[real hatch]

I've restarted couple of times.
The same screen appears.

Oh
One more thing to mention.
Then I close the game and connect vpn, I'm back to my account. It's all good then.
Only with vpn .

[unborn mountain]

Weird, report that bug on #old .

[unborn mountain]

If you use data will it work?

[real hatch]

Yea

By data u mean, mobile data connection? Right?

It works with wifi and data both.

After connecting vpn

[unborn mountain]

No, as in like if you use Data will it remove that message?

[half vector]

Hello PUBG Mobile my Account got hacked using the email and the guy who hacked it linked Game Center and Apple ID then I changed the email info and other things but he keeps login in then he told me give me 20000 UC or I will banned your account the he banned my account for 2 month what is my fault if your security bad please help because I wasted a lot of money in my account 🥺

[surreal stone]

@polar marsh my account was baned without reason for 10 years can u help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @surreal stone.

[tacit quest]

@onyx cairn I have some personal talk with you! Can You dm me?

[lost fractal]

There is a stranger linking the Facebook account to the PUBG account and I want to remove this link

What should i do

[unborn mountain]

Use the unlink button and change all your social media password, also contact the CS for a possible of kicking out the stranger from logging your account @lost fractal .

[hollow grail]

How do I want to restore my nickname, server and country, because my account was hacked before and I can return it again, can anyone help me?

[unborn mountain]

You need a nick changer, and for server, you need to wait for 60 days.

[lost fractal]

@unborn mountain what is CS ??

[unborn mountain]

Customer Service.

[hollow grail]

yes because it's not my fault, do you have to keep waiting?

[unborn mountain]

Yes.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[real hatch]

I don't understand what u mean by data.
You mean the data, data?
Or u mean VPN.

Btw When I use vpn, it removes the error and lets me access my account.

[unborn mountain]

If you use Data, will it remove the error?

[real hatch]

Yes

[unborn mountain]

Should be a problem with your wifi.

or PUBG just hates your wifi

[real hatch]

Soooo, it's not hacked
Right???

[unborn mountain]

As long as the message is not you have been logged on with another device , your account is safe.

[green wolf]

Why im not ranking ?

[lime trench]

Hello, I have such a problem for more than a year, my accounts were blocked as it turned out due to a hacked iOS and AppStore of free arcade games, I have been writing to technical support for more than a year and no one wants to help me and understand the honesty of my game, I am a big fan of pubg mobile. Please help at least you, I answer according to the template and do not take any action. I did not use any software to play ping mobile, my hands are my main weapon. Understand me very dear my account I invested there a lot of time and effort to level up, do not stay away at least you, I understand everything that you can not help everyone but if I did not use software and the system gave an erroneous solution, I do not understand how it works for you, the anti-cheat system even blocks just like that and I was convinced many times with my timeouts, please help solve the problem.)

[night cloak]

You can play on Ipad too

[proud pulsar]

can we get rename in returner reward ?

[real hatch]

@unborn mountain
Few minutes ago, I saw my both linked socials
Now it's showing FB only
And there's no + button on the add social page in setting

[proud pulsar]

can we get rename in returner reward ?

can we get rename in returner reward ?

[night cloak]

After not logging in for 21 days.

[unborn mountain]

Please contact the customer service to check if your account is compromised.

[marble halo]

restart the game

[real hatch]

Ohhhh thanks
That's a relief. Wow

[half vector]

Guys how can I contact the customer service

[unborn mountain]

Still no, without that message you can still be hacked, as in like: Hacker checks if you're online in-game or offline, when you're offline they can hack your account at that time.

[green wolf]

Still not getting ranked

[unborn mountain]

Refer to 5.4 on #faq

[real hatch]

@unborn mountain ohhh
So everyone's account will be hacked?

How'd my account got hacked

[unborn mountain]

Depending if the hacker's smart or not.

I recommend you link again your other social media and change all your social media passwords, this should kick the hacker out.

[green wolf]

Help me

[real hatch]

@unborn mountain could u pls check my last #media

[late ferry]

Why I got ban didn't install any hack I am season 5 player i am mobile player when I want to play pubg on PC I open my account from smartgaga application please review my account:5391419309 this is my id

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late ferry.

[unborn mountain]

This happens when you unlink your social media, there's like a 2 week cooldown before you can add it back again.

Please contact the customer service in this regards as your account seem to be compromised, and change your facebook password.

[green wolf]

Help

[unborn mountain]

Once a person knows an answer to your question, they will @green wolf .

Use english my man.

[green wolf]

Until after noon im in ranking but not im not

[real hatch]

@unborn mountain huh?
But it showed both of my socials few minutes ago

I think, socials can't be unlinked before 7 days
There's a 7 day countdown first then it removes the socials.

Right?

[pallid briar]

The results are calculated every Monday at 00:00 (UTC) so maybe you'll get it after that.

[green wolf]

Im ranked until 3 hrs ago but im not now

[unborn mountain]

Use English,
Refer to subpoint 3.1 on #735483472432594994 for regional communities.

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @green wolf.

[unborn mountain]

Not sure if I can explain what's happening on your account, this happens to me, before, too.
But this happens when I unlink.

[real hatch]

@unborn mountain idk what to do

[unborn mountain]

You've been told to contact the customer service and tell them to check on what devices you are logged on to.

[real hatch]

Ok I'll see.

[south delta]

Hello Soldier,

Thank you for contacting us!

We apologize for the delay in response.
We are sorry to hear that you're facing an issue with the purchase of UC (Unknown Cash).

Please provide us with the below information for further investigation:

• Screenshot of the Payment Receipt (it will be sent to your email inbox once a purchase is made) or it can be obtained by following the steps below:

1. Go to http://payments.google.com/
2. Find Other purchase activity.
3. Select View Purchases.
4. Select an order to see your receipt.
5. Please attach a screenshot of this receipt.

For more information and to get the valid receipt we suggest you to refer the link:
https://tencentgames.helpshift.com/a/pubgm/?l=en&s=purchase&f=google-play-payment-receipt

Please let us know if you have any questions or need assistance with any of these steps.
Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Karl S.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

I don't understand what i have to do

[green wolf]

Why the abnormalities will happen in account

?

[unborn mountain]

The flood tho, send your purchase receipt to the customer service.

[celest shadow]

Please follow the instructions provided by the support agent and send a screenshot of the payment receipt you received via your Gmail. Please refer to the link below if you need further instructions on how you can obtain the payment receipt:

https://tencentgames.helpshift.com/a/pubgm/?l=en&s=purchase&f=google-play-payment-receipt

[celest shadow]

If the system had detected abnormalities in your account, your account will be temporarily frozen and you will not be able to be ranked. Please be patient until the investigation is over.

[green wolf]

Ok

[celest shadow]

Please send your messages properly, with the normal font, @spark cloak.

[green wolf]

Tomorrow will the titles will give so

[spark cloak]

@celest shadow hey dear can help me

@celest shadow Someone hacked my account, linked Twitter to the account, and opens with me, please help

[celest shadow]

Correct, at 00:00 UTC.

[green wolf]

Ya i will in top 100 but my account is frozen

I cant able to get it

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You can request the support agent to unlink the unauthorized person's social media account. The screenshot attached can be used for your own reference:

[spark cloak]

@celest shadow It opens and the Gable Band twice. Zack My account is lost and I talked to the customer service for more than a week and I sold all the attachments and no one's bird

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark cloak.

[celest shadow]

Once the investigation is over, you will be ranked again. Please be patient.

[green wolf]

How much time it takes to investigate

[green wolf]

.

[celest shadow]

No estimated time.

[green wolf]

Can you tell what type of abnormalities?

[celest shadow]

Should you require further information in this regard, please contact the customer service in-game.

[mint karma]

There's a bug in regional rankings that pubg can't find a good developer to fix

[unborn mountain]

THere's no bug?

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @mint karma.

[lost fractal]

There is a stranger who registered Facebook with a pubg account, and when I tried to exit it, they told me not to be excited after 21 days, what should I do?

[unborn mountain]

Contact the customer service @lost fractal

[lost fractal]

Where

Send to a link please

[unborn mountain]

Refer to number 5.4 on #faq

[mint karma]

I am ace rank and shall be 40 on my country but I'm unranked because nobody cares about the time we waste.

[idle plaza]

Hello my pubg account hacked by someone and I'm not able to enter game and I have did everything like I mailed to pubg support I messaged to customer service I'm not able to do anything please someone can help me 🥺

[celest shadow]

Please refer to subpoint 3.14 in #faq for further information in this regard.

[unborn mountain]

Wait for their response.

[mint karma]

I checked it but no clear meaning just avoiding our questions

[celest shadow]

You may share your concern in #old, @mint karma.

[past lynx]

Hello i’ve linked tow account on my game twitter and facebook and my twitter account has been hacked and each time im trying to unlink the twitter account who ever hacked my account keep opening my pubg account so i cant unlink the twitter account please help so i can unlink the twitter directly without waiting

[celest shadow]

You should contact the customer service of your social media account in question and recover it. Please refer to subpoint 2.8 in #faq for the social media support links.

[past lynx]

Thanks

[mint karma]

Piston so no solution for unranked?

Titles are today and our time will go for nothing

[past lynx]

Im sorry but i need to talk to someone not to read infos cause twitter customer service not helping cause the hacker changed many things in the account

[celest shadow]

If your account had been frozen due to abnormalities, you will need to wait until the investigation period on your account is over, @mint karma. You will be ranked afterwards.

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @past lynx.

[mint karma]

What do you mean by abnormalities?

[past lynx]

Can you give me an email so i can email them please cause the support in game are useless

[unborn mountain]

Suspicious activity like possible hacking.

[unborn mountain]

Can I know what issue are you having, at first?

[normal pecan]

I got this for using gfx tool

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @normal pecan.

[past lynx]

I told you now i want to unlink my hacked account

[night cloak]

Refer to #faq 3.17

[past lynx]

But without waiting a week

[unborn mountain]

Bro- but...

@lime juniper ban?

[normal pecan]

will my account get punishment 🥺🥺

[night cloak]

Your account is under observation. If you keep violating the User Agreement by using third-party softwares, then your account might be suspended.

[past lynx]

Please can you give me an email so i can email the support so they can unlink my hacked account before something happened

[normal pecan]

but i dindnt voilate but now i deleted my gfx tool becuase i scared

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @normal pecan.

[next plaza]

hello .. my account got hacked and the hacker linked his Facebook to my account .. what should I do ?
he keeps signing in ..

[night cloak]

The only way to recover your account is to contact the in-game support. Please provide the correct information and be patient.

[past lynx]

Forget about my account i just want pubg mobile support email can you please give it to me

[night cloak]

First secure all the other links, and contact the in-game CS for further assistance.
You may refer to #faq 5.4

[storm flume]

Please contact the customer service for further assistance, @mint karma.

[celest shadow]

For account related issues, you should contact the customer service in the game. The support e-mail ([e-mail]) is for general inquiries.

[next plaza]

he has access to view the in-game CS .. is there a way to fix it with email ?

[storm flume]

Please do not use languages other than English, @turbid heron. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[past lynx]

Finally , thanks

[celest shadow]

No, he does not. Only you will be able to view the conversation between the customer service.

[next plaza]

but if he logs in with facebook .. can he see it ?

[night cloak]

no.

[celest shadow]

No. However, you should consider securing and/or recovering your social media accounts, @next plaza.

[turbid heron]

My account in Pubg has been stolen

[next plaza]

thanks @celest shadow @night cloak

[storm flume]

Please contact the customer service for further assistance, @turbid heron.

[night cloak]

welcome

[kind grove]

My account in pubg has been

[night cloak]

Please try to recover your social media and contact the in-game CS for further assistance.

[turbid heron]

How do I contact technical support

[night cloak]

refer to #faq subpoint 5.4

[turbid heron]

How

[night cloak]

How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[kind grove]

Hello, I was PUBG games from the third season, not games, but hackers, and my account has been banned. It was a very expensive account and I want to help you please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind grove.

[ashen crest]

Customer service are not replying to me and the guy who Hackett my account he keep annoying me

😢😭😭

[night cloak]

refer to #faq 5.5

[ashen crest]

I was so happy cuz this first season I get conquer

[onyx cairn]

I am sorry for the late reply, but I am usually not available during weekends.
Please ask everything you need to know in here. As soon as a Moderator cannot continue his support they will forward you to me or to another Esports moderator.
Thank you for understanding.

PS: You can also send an email to [e-mail] for general inquiries.

[ashen crest]

I have been waiting for 4 days

[night cloak]

You need to provide all the relevant information and be patient.
Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[ashen crest]

Ok then

[analog dove]

I can't play because I changed my server by mistake my ping is 230 ms please help I almost reached crown tire this season please anybody help 😣💔

Hello ?

[night cloak]

Unfortunately, you need to wait for the cooldown, before you can change your server again.

[analog dove]

How can I play now , i'll wait for 60 days

[night cloak]

You can still play cross-server with a friend from your original server. That will solve the problem of higher ping.
But the stats of your current server will be affected, not your previous server.

[fresh plinth]

who know when Bouns chalenge back
i have 900 uc there i cant use ut

[analog dove]

So what should I do when my friend is doesn't want to play I can't wait for this

Please help

[shut sail]

Hello I want speak with admin please!

[night cloak]

There's nothing more u can do except wait for the cooldown. Don't repeat the questions please. I already gave you all the possible suggestions. Thank you.

[fresh plinth]

@night cloak
who know when Bouns chalenge back
i have 900 uc there i cant use ut

[analog dove]

Ok thx I hate pubg 😃

[night cloak]

Sorry, i don't have any information regarding that.

[shut sail]

I have problem in raiking.. now I’m in raiking top 1 bute my name unranking 🙏please any one can help me!

[night cloak]

Your account might be under observation for suspicious activities. You need to wait until the investigation is over.

[unborn mountain]

When the impostor is sus

[night cloak]

you may wanna have off-topic conversations in the discussion channels

[celest shadow]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @normal pecan.

[haughty ocean]

Hello! the account was hacked. Support in the game did not give any
result, I write here. I played well for 2 years, so I came in yesterday and
there is simply nothing, suggests creating a new account. As if apart from time
was spent and money was poured there, it turns out not very pleasant. Was
Nickname: JackWass id: 5137482146 I hope that at least you can give a normal
an answer to what happened to my account and what to do next.
Found my account, and I see that Nick has been changed

[shut sail]

They approximate how many days I wait for an investigation

Please

Admin

[night cloak]

There is no time frame for that, as far as my knowledge goes. Feel free to ask a moderator.

[hallow gulch]

The time needed for the security inspection to end is unknown, @shut sail.

[shut sail]

Thank you for the help

[storm flume]

Please contact the customer service for further assistance, @haughty ocean.

[haughty ocean]

OmG

I understand that no one can help

[night cloak]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[marsh tiger]

هل احد هنا يتحدث اللغه العربيه

[storm flume]

Please do not use languages other than English, @marsh tiger. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[full glacier]

hi can somebody help me with my hacked account

[brittle siren]

prek!

[unborn mountain]

Customer service.

[full glacier]

where is it?

[unborn mountain]

Check number 5.4 on #faq

[full glacier]

that doesn't help

i need to talk to one of the admins please

[unborn mountain]

Can you explain by “doesn’t help?”

No, admins here cannot help you with this.

[full glacier]

who can help me then?

[unborn mountain]

Customer service.

[dull cove]

Hi 👋 I need help , I play on galaxy s21 ultra and buds pro , when I use in game it's do like I am on call and mute my mic any way fix it ?

[wide void]

Can you elaborate please I am unable to understand

[dull cove]

My mic on game don't work on lobby all good , its show me when I use volume botten like it's in call no media volume

[wide void]

Aaaa OK I understand wait

[dull cove]

Dry for low english

[wide void]

No problem wait let me get solution for you

[dull cove]

I try now unstall the game and install again

[cloud bison]

I lost my account and the hacker he unlinked the email and Twitter and now i can't login to my account. PUBG they aren't answering me. Does that mean I forgot my account?! I'm tired of sending an emails to pubg and they ignore me. What should I do?

[wide void]

Emailing them won't help contact ingame support for assistance regarding the issue

[cloud bison]

I did that million of times and not working

[wide void]

Refer to #faq 5.5 and be accurate while replying to get connected with team

[wide void]

I am sorry I am unable to find any solutions try checking your phone settings for default volume mode and change it to media and see if that work

Also check the game permissions for volume

[dull cove]

It's was good befor the update now it's do the stuff let's hope the new install will fix it thanks for help

[vivid lily]

I don't have rejoin option in my account

[cloud bison]

Every time i reach the customer service they end the conversion automatically

What should I do about this

[abstract meteor]

did you restore the old kill message ?

[wide void]

Refer to #faq 5.5 a team member will contact you if they get to know your issue

[wide void]

What are you referring

[celest shadow]

The old kill message with the black background was replaced with the current one because it caused some issues.

[solid heath]

Who is gonna give my rank back if i get killed by hacker

[forest creek]

Few seazons ago I got some points due to dying against cheater. That happens only 1 time. Through mail I received 15 points I think (even if I lost much more)

[heavy vortex]

If your report bans the cheater and the game checks/knows/detects that then you'll get your ratings lost due to dying to cheater back as Compensation. @solid heath Do confirm with a staff.

[wide void]

I didn't face any thing like that confirm from staff

I had been killed many times by hacker🤷‍♂️

[forest creek]

As I sad that happend only one time while I have sucsses multyplay reports

[forest creek]

Yes bro...but only 1 time I received compensation

[wide void]

Staff will confirm it wait for their response @solid heath @forest creek

[little gyro]

My account banned 10years why I’m don’t use any hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little gyro.

[zinc cove]

Hello! My account can't be login in Pubg mobile global version,is there any solutions to login ? I have logged in Vietnamese version so .
Please help me to login in🥺
Name :- HyDRA丨ALPHA33
My pubg id is :- 5221488929

[forest creek]

I just told my experience what happend

[torpid grail]

The lack of a change state button in the basic settings of my emulator. The identification code for my account ID5220598993

[night cloak]

Change country option isn't available on accounts registered in the EEA region due to laws.

[left crest]

How do I check on the progress of a report if I had reported someone for using hacks

[silent slate]

Hi can somebody help i am getting logged off everytime and i get this msg “Logged in from different location”

[night cloak]

Click on the ban pan section

[night cloak]

Someone is logging into your account.

[left crest]

I reported from discord and got a Google doc form with the list on players that's been reported but I can't find that link now

[night cloak]

Please change your 3rd login password immediately. And if you have linked only one social account then link one more. I am almost certain someone else has access to your account

[silent slate]

I thought so, but how i never share my password with anyone and also after i change my FB password i m still getting logged off

[pine stone]

Hello! Can someone help me on how to change the password for the login with my email? I noticed someone logged into my account

[night cloak]

Just change all your accounts passwords that are linked to your pubg account

[night cloak]

You mean this link? https://bit.ly/3uDSJZv

[silent slate]

I have two social media account linked with my pung account and i have also linked my gmail id

[night cloak]

Check #news

[pine stone]

Thanks!

[night cloak]

That's good. Change all the passwords as soon as possible.

[left crest]

Not this one...after filling up this form, they provided me with a link. I opened it and it was a list of hackers that's been reported ....some had "pending verification" and stuffs I forgot

[night cloak]

If you don't have access to that link, I guess the only way to check if the player has been suspended is by checking that player's id in-game.

[teal steppe]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5275801949

The name of the account user『IRAQ』A7MED

[polar marsh]

Please refer to the private message from @polar marsh for further information, @teal steppe.

[left crest]

Oh okay sure

[cunning breach]

So my account has been hacked and now the hacker logs in when I’m sleeping and plays , drops my rating and kd 😂😂

[wide void]

Contact ingame support

[trail lynx]

Hlo

[wide void]

What issue are you facing?

[cunning breach]

I did contact them, they asked for details and proof which I gave them everything still waiting for them to do something

[wide void]

Refer to subpoint 5.5 in #faq

[stuck hull]

When is battle ground mobile India releasing?

[wide void]

Kindly check their official website as we only provide support for English global version of game

[stuck hull]

ok

[frail sable]

how i can un linked the tiweter and facebook without waiting 7 day since my account is stolen

[delicate lance]

Kareem /N͜͡W丨KIMO/5229999868
I didn't break the rules and my account is baned for 10 years
And I want any one of support team to help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @delicate lance.

[wide void]

Contact ingame support for assistance

[wide void]

Secure all the links and then contact customer support ingame

[cunning breach]

@trail lynx 😂😂sane thing happens with me

[night cloak]

Good evening supoort, i have access to my account via Twitter and ive also confirmed my email via pubg mobile game, guess im not the only one

[wide void]

Avoid general conversation here

[frail sable]

how i can talk with support to solve my problem

[wide void]

Refer to subpoint 5.1 #faq

[normal pecan]

it took me total 1 hrs to read the new TOS in the game becuase to avoid punishment and to know what about new TOS in the game

[frail sable]

can i unlink twiter and facebook in the same time

[normal pecan]

no

[night cloak]

Someone else has access to your account. Change all your passwords of accounts that are linked to your pubg account immediately

Can i view the hackers google play account info on my android phone

How do they hack my account when i have 2 factor authentication

G-Form link to report youtube channel promoting hacks

[frail sable]

my account was unlinked to my facebook and then the stealer put his facebook and twiter and i linked the email before

[wide void]

https://bit.ly/3soBavK use this link to report once form opens

[night cloak]

@wide void form closed

[wide void]

You can report once it opens

[night cloak]

Any specific time?

[wide void]

Nope it will open soon after the previous reports have been looked on

[night cloak]

Ok

[normal pecan]

in that case u must change ur email by contacting costermer service

[lime dirge]

how i can un linked the Twitter without waiting 7 day since my account is stolen

[normal pecan]

contact custermer service buddy

customer service

[lime dirge]

How?

[normal pecan]

you must log out ur game and there is an icon called help click that and state ur issue very clearly and give ur user id to the bot and human help will come as soon as u finish ur convo with the bot

get it

[hoary nest]

My account has benn banned for 10 years and i don’t no why i do not play with hackers and wasn’t online in pubgm and became banned 10 years! my id: 5288425286
my name: 4PK丨APOÇI
banned time: 14.05.2021

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary nest.

[lime dirge]

@polar marsh how i can un linked the Twitter without waiting 7 day since my account is stolen

[astral plank]

Hi, I hope you will take into consideration that my account is banned 10 years, and I have not violated any of the rules of the pubg game or play with cheater, And please review the reason for the ban
Id: 5202683609

[polar marsh]

Please refer to the private message from @polar marsh for further information, @astral plank.

[feral forge]

that is not possible, please contact the in game customer for further assistance, as we cannot help you with account related issues here on discord.

[dry smelt]

I got banned without any Reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry smelt.

[lime dirge]

Okay thanks

[tawny mica]

I ask something,did tencent games Change the name ? it writes proxima beta on the platform it downloaded

[fallow geode]

hello

Hi, I hope you will take into consideration that my account is banned 10 years, and I have not violated any of the rules of the pubg game or play with cheater, And please review the reason for the ban
Id: 594143276

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow geode.

[granite heron]

Account Hacked!! How come they link 5 social accounts to this account. Is there any possible solutions to this type of hacks!?

[tawny mica]

I ask something,did tencent games Change the name ? it writes proxima beta on the platform it downloaded @granite heron @polar marsh

[granite heron]

ID: 5128118635
Name: JK丨ڪｏｕｎｄ
The account is hacked by linking multiple social accounts(more than 2, in my case it’s 5 socials account linked to my pubg account)
In game support isn’t helpful. Is there any solution!? Kindly revert.

[cursive pulsar]

how can i log out my account from all other devices?

[night cloak]

too Much lag on iPhone 12 Pro after iOS 14.5.1 frequent frame drops and freezez. was working great when in iOS 14.4 & Earlier.

[silent slate]

I hav changed my all account that i have linked with my pubg account by the time i have logged in PUBG this guy who have logged in from different location has used all my UC now how can i recover or to protect my UC and other valuable things in my account

[tawdry fox]

مرحبا حسابي مخترق من قبل شخص ما وقام بتغيير ربط الحساب ولكني اشتطيع الدخول علي الحساب من قبل البريد الالكتروني ارجو المساعدة

[storm flume]

Please do not use languages other than English, @tawdry fox. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tawny mica]

I ask something,did tencent games Change the name ? it writes proxima beta on the platform it downloaded @6　　念　　9 @PUBG MOBILE

[night cloak]

Click on the dot.

[silent slate]

In game customer support is not helpful they just keep on asking for information but no immediate action i have been suffering with this since more then 1 month and counting

[long scroll]

What is this ?

[night cloak]

Feel free to send your feedback in #old

[night cloak]

It's a function from new livik event.

[long scroll]

Ok. Thanks

[tawny mica]

I ask something,did tencent games Change the name ? it writes proxima beta on the platform it downloaded @6　　念　　9 @PUBG MOBILE

[cursive pulsar]

Proxima beta is a part of tencent games

[night cloak]

Proxima Beta is a subsidiary of Tencent.

[cursive pulsar]

@tawny mica

[cursive pulsar]

which option i should select to reach that notice?

[tawdry fox]

Hello, my account has been hacked and the hacked linked the account with another facebook account but I can login to the account by the email please help me

[night cloak]

Log out button. Bottom left corner in settings.

[night cloak]

Please contact customer support.

[tawdry fox]

I contacted it but it wasn't useful

[night cloak]

Customer service is the only way of recovering your hacked account. People here are only volunteers. The conversation below might help you.

[humble flint]

Teaming in solos

[night cloak]

Report them in-game.

[humble flint]

5291033694

[night cloak]

Report them in-game

[humble flint]

I did

[night cloak]

I am just another member like you my friend. I advised you based on personal experience because my ID was hacked too. Happy to hear that you were able to change all the passwords and have your account back now. As for the spent UC, may be you can contact in game support or probably any moderator here can advise. One personal advice, please ensure all social accounts passwords have been changed including the 3rd link which is email and all your social accounts have 2 factor authentication activated. TC

[tawdry fox]

I don't remember my regeneration of my account and I didn't buy any UC to have first and oldest payment

[midnight scroll]

السلام عليكم ..أنا خدت بان عشر سنوات من حوالي 7 شهور ..حاولت أن أنا اتواصل مع خدمة العملاء لكن اجابوني بالرسالة الألية ولم استفيد ... لا أجد سبب لحظر حسابي لأنني لم استخدم اي طريقة للغش ارجو المساعده

[storm flume]

Please do not use languages other than English, @midnight scroll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Check when did you complete Achivement called"linked" which can be found in "social" section. although if you did not link your account with social media from the beginning, then the date will not be the same with the date when you created your account.

[midnight scroll]

I took a 10-year ban from about 7 months ... I tried to contact customer service, but they answered me with an automated message, and I did not benefit ... I find no reason to block my account because I did not use any method to cheat Please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight scroll.

[vale heath]

Hi pubg today I was playing normal match with auto matching these people started abusing me and killed me with grenade and I'm not able to report them

[spring shoal]

Hidden achievements

[night cloak]

You might want to ask in #pubg-mobile or check related video's in YouTube.

[vale heath]

Please look forward to my request which I sent please

[dusty wing]

hello i m having troubles while logging in my pubg account

[night cloak]

Sadly , players like this can only be punished through in game report, as I can see you were unable to do that. You might want to report this bug in #old.

[night cloak]

Can you elaborate?

[dusty wing]

when i try to log in it says newer version required

[night cloak]

This means your account has been compromised. Make sure that you secure all your socials (change passwords, enable 2FA ...etc.) then contact the game customer support for further assistance

[dusty wing]

while i am upto dated

thanks man

[raven pendant]

So my account was hacked and I only have Facebook linked to the game. I managed to get my Facebook back but the hacker unlinked the account and I no longer have access to the game. When contacted the support I received this message. Is that really the case or it's a misunderstanding from my side?

[normal pecan]

lol becuase of those harmfull greifers thats why i playing solo vs squad

u also try that so u cant get nade by a teammate unless an enemy or by ur self 😆

[untold zodiac]

hey guys i got bann 10 years and im clear no hack no play with hack and i follow all rules steps in pubge mobile can some body help me to remove it please?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @untold zodiac.

[solid heath]

Why pubgm is making people toxic and arrogant

[copper echo]

I purchased the prime plus and money was deducted but I didn't get my prime plus

[silent slate]

Thanks for your advise bro. Since morning i facing this issue. Earlier before one month i was not able to logged since somebody has logged in new version. That got solved after 30 days and then this issue here i m not facing issue to log in but what irritate me when i m in gameplay i get logged off as somebody log in from other location i dont know this guy intention he is using my uc playing games with my id and changing my character dress adding new friends

[copper echo]

@polar marsh I purchased primeplus yesterday and the amount of money was deducted but I didn't get my prime plus

5 am

[thin halo]

00:20

[storm flume]

Please contact the customer service for further assistance, @copper echo.

[inland gyro]

@polar marsh My account was hacked. I have recovered it. But my username was changed, my region has been changed, my server has been changed, my flag has been changed and almost all of my UC is lost. I can provide you with my account details if you want in private. Numeric User Identification - 536363097 , Device - Android ( OnePlus 7 Pro) , Wi-Fi , Country - India

[copper echo]

Where is customer services

@polar marsh how can I contact customer services

[silent slate]

U can find in your settings beside logoff option

[silent slate]

Is ot possible that hacker can login to my account and transfer all my UC to another account

[vagrant onyx]

Nah its not possible to transfer uc from other acc

Also its not possible to gift uc from in game

[silent slate]

Thanks, that means they can only use the UC ingame

[vagrant onyx]

Yes

[frozen schooner]

We need #Shroud Gunskin in PUBG Mobile is with me?

[vagrant onyx]

#old

[silent slate]

How to secure our pubg id, is there any option of 2 factor authentication in pubg

[night cloak]

you may post your suggestions in #old

[vagrant onyx]

You can link email/phone number

You can enable 2fa

But not from in game

[silent slate]

I have linked my email but i dont get notification if someone login to my pubg account

[vagrant onyx]

From your acc settings ( depend in the acc )

[vagrant onyx]

Go to your acc under settings > security and follow the instruction

[silent slate]

2 factor authentication is activated in all my social and email account

[inland gyro]

@polar marsh My account was hacked. I have recovered it. But my username was changed, my region has been changed, my server has been changed, my flag has been changed and almost all of my UC is lost. I can provide you with my account details if you want in private.

[vagrant onyx]

@inland gyro you have recover your acc

[inland gyro]

Yes

[vagrant onyx]

But you cant get the thing that spend and deleted

@inland gyro

[inland gyro]

I dont know about that

[vagrant onyx]

Start again @inland gyro

[inland gyro]

Maybe they will atleast consider it

Dude my UC is all gone

[vagrant onyx]

You do not have to worry , but make sure to use strong password and not share your info on scam website

[lime aurora]

hello i banded 10 year with no reason
When I send to support the game, I receive an automatic response with the same message. I want to talk to someone, not to a bot
I record all my games and play on a live broadcast

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime aurora.

[inland gyro]

And i need to spend more money on buying it again and buy rename card

[vagrant onyx]

Yes , true

They will not refund your UC

[inland gyro]

And region it is changed too

I need to wait so much before region

[vagrant onyx]

I think 60 days

@inland gyro i know its sad even if you contact support and dev they maybe cant help you

[inland gyro]

Yes and flag too

[night cloak]

I can feel you there. At least be happy that you now have the account back. My account is gone forever :( that is why I reply to people here so theirs can be saved

[night cloak]

You cannot change your flag/region before the cooldown is over.

[maiden echo]

580068259 i will give car everyone all though who report this id

[onyx cairn]

@hallow gulch ^

Report a cheater directly in-game, please. Do not use this channel for such witch hunting "deals", @maiden echo.

[tender current]

Is this a guaranteed buddy chance?

[vagrant onyx]

Yes 100%

But you the uc increase by 30 for single spin and 10 spin increase by 300 UC

@tender current

[tender current]

Oh tyy

[copper echo]

Not guaranteed
It will just increase the chance

[brittle marsh]

who do i contact for payment problems

[tender current]

Ah thanks <3

[wide void]

Customer support ingame refer to #faq 5.1

[brittle marsh]

k thanks

[ionic lance]

Anyone facing camera rotation 360 while firng in IOS?
Please help me out

Device : IPhone Xs Max
Location : Pakistan
Character ID : 5287264872

[copper echo]

Customer services are not replying

[fallen needle]

The person who logging into my account, which was part of the leak, linked my account to google play. I changed all my passwords but he is still able to log into my account! And whenever I try to unlink google play it fails. Please help

[wide void]

Refer to 5.5 in #faq

[wide void]

Contact ingame support following this conversation

[wide void]

I think that is known bug you may report it in #old

[fallen needle]

How would I know first payment! It was long time ago

[brittle marsh]

@wide void thats for cheater report i need to report some uc i didnt get

[wide void]

You have to provide ownership proofs in order to get the issue resolved

[fallen needle]

But the first payment was last year how can I get such information! It doesn’t make sense

[wide void]

Customer support ingame is only eligible to help player regarding payment or purchase issues

[wide void]

You may Try checking your Google recipts or try some new options in customer support

[fallen needle]

So they are technically saying “we will not help you” … Thanks anyways

[wide void]

They will help you try other options in customer support

[fallen needle]

Ok thanks

[pine copper]

What to do if my account was hacked and banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pine copper.

[fallen needle]

this does not work

[wide void]

I don't think there is any other way you can still wait for moderators to get further assistance

[fallen needle]

I cannot choose the same options

the hacker added himself

and threatened that he will ban my account

if I don't pay him

[wide void]

Wait for moderator to reply they will further assist yoi

[fallen needle]

How long would it take? Because I am 100% sure if my account gets banned they will not help me after that

[wide void]

@hallow gulch ^^

[slow grove]

Yo I think my account mighta been compromised somehow, Some of my settings are suddenly in arabic and generally changed, and I keep on being 'signed in at another location'

[wide void]

Use this conversation to contact ingame support for assistance regarding the issue

[woven summit]

[e-mail]
fixed this email bcz no one here for customer care

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. As the customer service receives an enormous amount of requests every day, we advise you to be patient. They will respond to you as soon as possible.

[fierce night]

the leak is real now
and i got email that my account is leaked and i have to change the password
but i can't because i don't have this email anymore !
??? HELP!!!

[celest shadow]

[e-mail] is meant for public policy matters. You may send an e-mail to the customer service at this address:

▫️ [e-mail]

[celest shadow]

Please refer to #news for further information.

[fierce night]

i recieved EMAIL in my in game messages that my account in risk and i have to change my password !

[celest shadow]

We recommend that you secure your linked social media accounts and e-mail address by changing your password to a unique one and signing out any unknown devices. Furthermore, you can use the log out of all devices option in-game so that you will be the only one currently logged into your game account.

[fierce night]

I am concerned that my e-mail address and password may have been compromised, as I can no longer log in. What should I do?

Please get in touch with our customer service immediately. We have a dedicated support team who can help.

HHHEEEEELLLO i sent them an email in game support since 5 days and no one answers !

if my account got banned because of ur useless workers am gonna open a case i spent 7000$ on my account

[fallen needle]

They asked me to include screenshots, how can I do that?