questions

[loud yew]

I am a YouTuber , I doing live stream in Qatar (Middle East Country) but I am plying PUBGM in Asian Server, My Asia Server ping in 120ms to 135ms but when i playing with India friends i am getting very high ping 150ms to 270ms why i am not able to get default ping which is in the setting - basic (Asia Server).

[hollow heath]

Why am I getting reconnect

New server problem or what

[hallow gulch]

The amount of UC bought from the unauthorized website/s will be deducted. You should be able to purchase normally afterwards. Try using https://www.pubgmobile.com/pay in the meantime.

[night cloak]

is midasbuy legal?

never bought from it but i was planning to

@hallow gulch

[hallow gulch]

Might be due to unstable connection.

[night cloak]

oh its midasbuy

whats razer gold

[hallow gulch]

We recommend you purchase from https://www.pubgmobile.com/pay or in-game.

[cosmic shell]

Yes, I know Midasbuy, I bought from it..
But i demand the game review my account purchases and tell me what I must be paid of I can't remember the amount I bought it from unauthorized places.

[hallow gulch]

In case some issues occur, therefore customer service won't be able to help, @night cloak.

[hallow gulch]

The game itself will deduct the amount needed.

[sudden saddle]

I have YouTube Channel with 15K Subscribers, Recently I Got 4 Copyright Strikes from Tencent in My Channel. And My Channel is Going To Terminated on 29 May 2021

[fathom dirge]

Is anyone having problems with PUBG mobile where the app gets really laggy? Sometimes my game froze, goes pitch black and get kick out of the game. Also, my ping is only at 30-50ms. So, I don’t know what’s the problem. I am currently trying to re-download the entire PUBG game on my phone. If anyone has any solution to my problem, I’m all ears!

[cobalt creek]

@hallow gulch I am facing a problem in hacking my account from an unknown person logging in via the email associated with the game, please disassemble the email / iPhone 12 Pro Max / Saudi Arabia /Wi-Fi

[devout glen]

Tell me what is happening with the game? 5478789598
Why when you log in to the game via a social network with an account everything is fine.
And when you log in via email, he writes like this

How is this possible?

[loud yew]

@hallow gulch Check

[hollow temple]

I diden't got what i need

[hallow gulch]

Contact customer support and avoid repeating the same messagw.

[hallow gulch]

Ping might be different when other players are hosting.

If you wish to unlink your email, you should contact customer support as mentioned earlier.

[spark cloak]

Hi There' can someone please unlink the twitter account that is linked by a hacker that is trying to use my account? and bandeed my account 7 day...
Ive already reported to the help center via pubgm & and also send a few emails And attach screenshots to the receipts requested by support and attached them to my account data and respond to all that requested technical support in order to make sure. Butbut Nothing is taken care of. please Help me.
The Hacker canceled my Facebook link and his Twitter link and he is still logging in and doing what is breaking the laws and blocking me once a day and three times I want a solution before I lose the account and I want to remove the Twitter link for this hacker

[devout glen]

<@&481161015728406538> Tell me how this is possible?
through Twitter, we can safely go to the account, and through the email gives this.

[night cloak]

@devout glen Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

[cosmic shell]

What's the amount ?
I know the game will deduct it but what I want to say is I want to know what's the amount?
Example: If I what's on me is 1000 UC.. I will buy that quantity directly.
So I want to know what's my quantity I must be paid of ? I want the game to review it and tell me if you could do that, I don't want to buy any additional UC until I get known of your wanted UC to deduct from my account.

[hollow temple]

How do i know who is logging in my pubgm account.
I mean the ip adress .

[devout glen]

@night cloakI ask how this is possible.

[night cloak]

@devout glen And I tell you not to use the mod role.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout glen.

[half adder]

where is the emulator support in pubg mobile

[storm flume]

You can now access #emulator-chat and #emulator-support, @half adder. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

You can find such information in your social media login history.

[hollow temple]

The person who's logging in is logging with the email which is his email. Is there any way to remove his email ?

[night cloak]

You can contact the customer service for such requests.

[loud yew]

There is the any Solution to reduce Ping Boz I have a good internet connection(150mbps). Can I use VPN or DNS or Any Other Solution.

[night cloak]

@loud yew The best suggestion I can give you for ping issue is, go to Facebook and search for PUBG MOBILE YourCountryName and join the group. Ask there if anyone is getting good ping in the game. If they are, just ask them what they are doing to achieve that.

[storm flume]

Please do not use languages other than English, @thick lotus. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @hollow temple. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hollow temple]

Sorry.

[kind isle]

What will happen we play with random and he came hacker but we donno he is hacking ??

[night cloak]

@kind isle Nothing. You only get ban if you actively play with cheaters.

[modest berry]

Hi my account banned for 3 days , now ok , but UC got disappeared .. I had 609 UC before, but now only 9uc only .. please help me out of this .. this is my main ID

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest berry.

[snow egret]

i am Not reciving code on my mobile nmbr how to solve this issue

[kind isle]

Ooh ooh then our account is safe then for now if we don't play continously with them ??

[night cloak]

@snow egret Try again at a later time. The email server might be busy.

@kind isle Right.

[snow egret]

i am Facing same Issue from last 2 weeks

[night cloak]

@snow egret Try again tomorrow, if you are not from Pakistan.

[snow egret]

i am frm pakistan and i attached my nmbr but now i cant login with number

[vagrant onyx]

@snow egret you using vpn ?

[snow egret]

nop

[night cloak]

@snow egret Unfortunately, logging with number/email is not available in Pakistan at the moment.

[wintry lake]

سلام عليكم

[woeful hull]

Hello I didnt receive my UC I paid for :( <@&481161015728406538>

[night cloak]

@woeful hull Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

[woeful hull]

Who do I talk to for Ign stuff :(

[night cloak]

Please take a screenshot of the purchase receipt sent to your mail and send that to the customer service in-game.

[woeful hull]

Gmail?

[night cloak]

The mail you linked to your payment method.

[woeful hull]

First I was paying with Sim I had enough cash in it and it said transaction declined and then when I tried for the 40th time it said not enough funds

[night cloak]

And your Sim is linked to Google Play/Apple account?

[woeful hull]

Yes

[night cloak]

I mean which one?

[woeful hull]

Google

[night cloak]

Then you received the receipt on your Google play mail.

[woeful hull]

Lemme see

Where can I find the receipt exactly?

[night cloak]

Check your mail. The mail should explicitly say: Receipt for the X purchase item.

[woeful hull]

I can't see it :/

[vagrant onyx]

Its come also in the purchase history

[woeful hull]

Play store right?

[vagrant onyx]

Yes

Go to your acc than press > manage acc

[night cloak]

They need the receipt sent in mail. Not purchase history tho.

[woeful hull]

I tried to buy nitro instead and then it declined after pubg

[vagrant onyx]

Than tab on purchase history
( btw you advise you wait 24 hour before contact customer service )

@woeful hull

[woeful hull]

Wdym

[night cloak]

how muchuc did u buy with 30 pkr

[vagrant onyx]

Check your payment method its working and its has enough balance

[native slate]

Whether the Battleground Mobile Lite will come

[woeful hull]

I entered about 4000pkr

I out*

[night cloak]

eidi 😆

[woeful hull]

Put*

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @native slate.

[woeful hull]

Yes and no

[native slate]

@vagrant onyx Whether the Battleground Mobile Lite will come

[vagrant onyx]

No much info

Wait for a bit

[woeful hull]

Where is purchase history? In pubg?

@vagrant onyx

If u think I'm scamming u for free UC u can see my acc it has a lot of played items

[spark cloak]

@night cloak hey can help me

[woeful hull]

@night cloak I can't find the receipt

Whos gonna help me now :(

[celest shadow]

You may state your inquiry here, @feral helm.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[celest shadow]

You can find your payment receipts from your Gmail, @woeful hull.

[feral helm]

Dear Support, My account was banned for 10 years, This injustice must be resolved, I kindly request a review because I

• didn't use any hack or any 3rd party program whatsoever.
• didn't change any in-game files.
• didn't anything except playing fair and square.
  This injustice must be solved immediately I am going crazy. I record some of my battles.
  I am willing to cooperate with you regarding answering any questions or sending you some of my videos to show you that I am an honest player
  Name: ElProfessor4 ID: 5269373652
  Best regards

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral helm.

[woeful hull]

ok

[eager crystal]

Not good emote

[woeful hull]

i cant find em :/

[hybrid lava]

hey i need emulator support

[storm flume]

You can now access #emulator-chat and #emulator-support, @hybrid lava. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

You may use #emulator-support for further assistance related to emulator, @hybrid lava.

[hybrid lava]

Thx

[storm flume]

Please do not use languages other than English, @median mica. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

You should receive a payment receipt (after a successful transaction) to the e-mail you have linked to your payment method. It is a Google Play receipt.

[hybrid lava]

Can i play Pubg on gameloop china version?

[celest shadow]

Please use #emulator-support for further assistance, @hybrid lava.

[hybrid lava]

sry

[woeful hull]

@celest shadow 4000pkr

Now it says its

From 4000 to 114 and it didnt give me my uc

@hallow gulch do u mind helping me :/

@celest shadow what more proof do i need to provide that i had enough money

[woeful hull]

transaction declined 20times then finally it said u dont have money

[storm flume]

Please do not use languages other than English, @high parcel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silent junco]

My region is wrongly change what can i do?

[night cloak]

how to get free rename card pls

[night cloak]

you need to wait 60 days after change region

[celest shadow]

If you had purchased via Google Play Store, you will receive a payment receipt via your e-mail address, @woeful hull. It should be titled Your Google Play Order Receipt from DD MM YY. You have to find this payment receipt, screenshot and provide it to the customer service in-game. Otherwise, they cannot verify your transaction.

If you did not receive the payment receipt, you may contact Google support for further assistance.

[woeful hull]

thanks for removing the mute idk why i got it :/

[celest shadow]

You will need to wait for the cooldown before you can switch to another country or region.

[woeful hull]

i cant find it tho (there is no receipt)

[celest shadow]

You can obtain rename cards from the in-game Shop for 180 UC or by levelling up.

[celest shadow]

You should contact Google support for further assistance.

[stray peak]

Hi guys ,can someone help me about Unlike my account,my account got steal(hacked)I just log in from the Gmail

[woeful hull]

hmmmm i have proof for having money in the sim tho

google scammed me?

[stray peak]

He linked the twitter and facebook get hacked I only have the Email way to login

[celest shadow]

You should contact the customer service in-game for further assistance in this regard, and the customer service of your social media account or e-mail account in question.

[stray peak]

@celest shadow im on my pubg account,can you please help me

[storm flume]

Please contact the customer service for further assistance, @stray peak.

[stray peak]

@storm flume on the game?

[celest shadow]

Yes, in the game. You may refer to subpoint 5.4 in #faq for further instructions.

[wet siren]

One of my friends account is currently getting hacked

Spent 40k on the game

[woeful hull]

same

she had full blood raven upgraded

[woeful hull]

was it marisaa?

[wet siren]

My guy had maxed pharoh blood raven and 16 maxed guns 40 upgrade guns

[woeful hull]

was the persons name marisa?

[wet siren]

No

But I need help to get his account back that's why I am here

[woeful hull]

oh lol they have almost same stuff

[storm flume]

Please avoid going off-topic, @woeful hull and @wet siren. You may have unrelated conversations in #chat.

[wet siren]

Alright

[celest shadow]

You should inform your friend to contact the customer service in-game for further assistance, @wet siren. They will need to recover their social media account first.

[wet siren]

I can't inform him his account got hacked

Like you mean on a different app?

He changed everything pw 2 authentication and everything

[coarse lava]

Hello
I have got 24 copyright strikes please help 😭😭

[wet siren]

Nice

[celest shadow]

The community team channel is currently closed. You may send your concern there when it reopens, @coarse lava.

[coarse lava]

Please help i only upload pubg videos
And my channel got banned

[celest shadow]

Yes, if you are in contact with him on a different platform.

[celest shadow]

He should use the log out of all devices option as well.

[wet siren]

I don't have him on any other platforms but told my friend which might have him

And he did that before when he was getting hacked but they got in again

He has spent 40 thousand on the game

[woeful hull]

that doesnt log u out of pubg btw

[wet siren]

I told you what he had

Ofc arab

[storm flume]

Please avoid going off-topic, @woeful hull. You may have unrelated conversations in #chat.

[wet siren]

Well all my friends account have been hacked by them

[woeful hull]

its not always arabs

[wet siren]

Stop talking bout other stuff

[hoary kindle]

سلام عليكم اية حل المشكلة

[celest shadow]

This matter can only be resolved by the customer service in-game, @wet siren. He should identify if the unauthorized person still has access to any of his social media accounts, and secure it.

[storm flume]

Please do not use languages other than English, @hoary kindle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stray peak]

My social media get hacked,my only access is only my main Email which is my gmail

[wet siren]

@celest shadow okay than you so much for your help I appreciate it

[celest shadow]

It logs out every other devices that is currently logged into the game account.

[storm flume]

Please contact the customer service for further assistance, @stray peak.

[woeful hull]

ok

[stray peak]

Why There no unlink on the top?

[woeful hull]

search on yt bro

[wispy cedar]

How are you, Shiba?

[stray peak]

The guy who Hacked me want money or he will banned my account

[wispy cedar]

My account has been banned in the game PUBG MOBILE 10 years warranty

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy cedar.

[woeful hull]

@celest shadow now its saying this

[night cloak]

hi i have banned without reason 90days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

For account related issues, please contact the customer service in-game, @stray peak. You may refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

Please contact Google support at https://support.google.com for further assistance.

[woeful hull]

how to contact a 10000billion$+ company they prob wont have time for someone like me 😦

[stray peak]

@celest shadow I still have the gmail,So im the game because I logged with my gmail

[celest shadow]

They will respond to you.

[fierce elbow]

@celest shadow I need help you can talk with my private

[woeful hull]

ill try

[celest shadow]

Please state your inquiry here.

[stray peak]

He can't hack my Gmail ,my Facebook and Twitter hacked so I need help to unlinkd or do something to help me please

[celest shadow]

You can request to unlink an unauthorized person's social media account by contacting the customer service in-game. The screenshot attached can be used for your own reference:

[woeful hull]

ill try my best to contact sources

[stray peak]

Who I cant get to this step

[fierce elbow]

@celest shadow Hi, my account in PUBG MOBILE has been stolen, and I want support to help me. I need the account. Please reply as soon as possible if you please.

[stray peak]

Because im writing my account has beed hacked ,Cant find this step

[storm flume]

Please contact the customer service for further assistance, @fierce elbow.

[fierce elbow]

@storm flume How can I talk to them

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @fierce elbow.

[gray nimbus]

Hello
There is hacker tried to steal my pubgm account. He failed he just took my facebook account i changed email and twitter password but I afraid he will try to take them again .. what can i do if i want to change all liked accounts ??

[sturdy galleon]

Hello..
I have a question about a phone called Red Magic 6
I want to know when does the 90FPS will be released on Snapdragon 888

?

[hazy willow]

Why can not I change the area noticeable I am not residing in Europe

[tribal kayak]

Hi this guy killed me(own teammate) 3 times please ban his id...... In game report button is not working

[neat juniper]

Help me please

My account password has been changed

Nobody knows the password except me

Help me please

[tiny moth]

In log ko ban karo

[stray peak]

Why there is number on the facebook

I cant unlink my stolen twitter and facebook

[thin void]

Hello @celest shadow this thing come in my friend account why it come and what to do now?

[mortal apex]

Please contact the customer service in game for further assistance.

[celest shadow]

Please ensure that your friend abides by the user agreement and does not perform any of the violation listed in the security warning onwards once he selects Agree & Abide.

[coarse lava]

Hlw my channel got 2 copyright strikes cuz I upload PUBG videos
How to remove please help

[proven crescent]

Can someone help me with how I can interact with a support member who isn’t a total f head?

This is the third time I am contacting them and they keep ending the conversation saying I haven’t shared the complete information when I am ASKING THEM where the f I can find the registration date of my account

They told me it’s the date I installed the game and I gave them that date but they say nah

[gray nimbus]

@mortal apex i told them the facebook account broken but they do not answer me

[proven crescent]

And I am asking where the hell can I find it then? Coz who in the flying cucumbers of mother earth’s green pastures starts playing a game and records the first day they played a game?

[neat juniper]

Hello @celest shadow
I received this message yesterday
And then something strange happened
My account password has been changed
Nobody knows the password except me
Help me please

[proven crescent]

And because they are ending it I have to go through the WHOLE PROCESS AGAIN! giving them my character ID linked social media accounts etc

Please for the love of all that is holy somebody help me with this

Where can I find the freakin registration date?

[celest shadow]

The community team channel is currently closed. You may send your concern there when it reopens, @coarse lava.

[crystal gorge]

@proven crescent go to achievements and see their linked account there will be date

[proven crescent]

It’s not that

I gave them the date I installed the game which shows on my purchase history

I gave them the date my social media was linked

I gave them the date the anniversary recap showed of my first match but NAH!

And they don’t tel me where the f I can find that information

They just keep saying I haven’t shared the right information when I am not even sharing anything I am asking them where can I find the information they want from me

[neat juniper]

Why does no one answer me?

@celest shadow

[signal forum]

Ragnar u can find it in the achievment login for 30days
(Dependable) thats it u will find a date of the progress and subtract 30 day from the date

😁

[neat juniper]

I have been contacting you for a month or more and there is no response

You are a failed company and you only care about money

😡

[median lichen]

i want to report someone going live with cheats

[minor nexus]

what is the chanel for request ban apeal? i was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @minor nexus.

[proven crescent]

No that isn’t accurate I could have logged in 1 day and not play for a month then login for 29 days

[signal forum]

Match the date with the date of first email recieved from twitter about new login

Of face book

[mild viper]

my account has been stealing for about 1 year and there is no tancent games and nothing has changed despite my notification .. the popularity I got (my friends) - my phone number // in short, I have everything and I have no place to get support. It was already solved if I were .. any interest please! From TURKEY

[fathom dirge]

Hello, I want to know whether is it my end that has problem or it’s a bug at PUBG mobile.

Problems I’m facing

1. During the game, my screen would froze for like 2-3seconds before returning to normal.
2. During the game, PUBG would kick me out to my Home Screen.
3. During the game, my game screen would be black and after a good 5 seconds, it will automatically restart the game for me as if I am launching it from the Home Screen.

I have tried to restart the game and even re-install the game. Both has failed miserably. So, I would really appreciate if I get a feedback for this as it is very frustrating for me to play the game.

Thanks 🙂
P/S I mentioned about this earlier but did not get a reply.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @median lichen.

[arctic solar]

How do I solve the pubg mobile plan sharing data could not be retrieved error

[night cloak]

There might be a problem with your device.
But feel free to post it in #old

[proven crescent]

Again wrong you can play as a guest account and link your social media later on dude I have tried all that just doesn’t work they are ridiculous

[arctic solar]

help

[night cloak]

Could u share a screenshot of your problem?

[coral ravine]

How to pubg websit UC cost ?

[arctic solar]

But I am Turkish, can you understand from the screen shot?

[night cloak]

Unfortunately no. Please wait for a moderator to answer your question then. Thank you.

[coral ravine]

@dusky pine How to pubg websit UC cost ?

@lime juniper How to pubg websit UC cost ?

[sick shale]

@coral ravine Stop spamming. Please rewrite your question, I can't understand it

[ruby grotto]

Hello! I Heard Some Hackers... Hacked The Servers And Some Accounts May Get Banned. I'm really Nervous... I need An Answer Asap❤️

[storm flume]

Please refer to this channel's pinned messages for further information, @ruby grotto:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

What's "plan sharing data" ?

[arctic solar]

error when entering code to share controls

[sick shale]

The share code might be invalid, if a new one was made

@arctic solar English please

[normal hatch]

Sorry pubg mobile, your customer system is very weak. It is till eight months since my account got banned as I didn’t violated any regulation.
I’d - 5288690952
Please don’t tell me to do file claim, I am claiming since many moths and a bot is replying me same stuff.
I need a manual investigation to my account.
Please do it as soon as possible
I will be thankful for it.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal hatch.

[arctic solar]

share code is already new

[sick shale]

@arctic solar Make sure it's shared from the same controls settings you're using:

[arctic solar]

I am sure

[jovial flame]

My PUBG Mobile account got hacked and the hacker has logged his social media account into my account so he's able to login and play at will. Please help me unlink his social media account. I tried contacting customer support but since I'm from India, customer support is not there and it will be too late if I have to wait for BGMI to be released. The hacker is trying to unlink my social media accounts. Please help me secure my account. Any kind of help will be deeply appreciated. Thank you.

[ruby grotto]

Guys Please Help me... I'm nervous

[night cloak]

We cannot help you with account-related issues here on Discord and since the game is banned in your country, there's nothing we can do. You need to contact the in-game CS for further assistance.

[jovial flame]

I did, but like I said, I get the same interim order that PUBG has been banned in India, even though I tried it using a VPN. That's why I came here hoping someone would be able to help.

[night cloak]

Please ban. Hem because he play BY hack

[fathom dirge]

Alright. Thank you so much for replying!

[latent ravine]

Hi! Please Need Help From support

[storm flume]

Please do not use languages other than English, @deft helm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

We are unable to provide assistance if you do not ask a question or state a problem, @latent ravine. Remember to read through #faq before asking questions in the support channels.

[bleak parrot]

Why is kong crystals so power less... Not interested!

[deft helm]

Before to two days I talked to support I told them about someone he hacked my account and I told them he will banned my account but no one answer, any help?

Please

[deft helm]

But yesterday what happened!!! Because no one answer

[sick shale]

Game balance of the mode has been recently adjusted due to excessive enhancing of the mode features. Feel free to leave your feedback in #old

[deft helm]

I Prove to you everything in PUBG support

[olive estuary]

Hi came across a strange error. My friend list showed me players whom I have removed just few days ago. They were in a match and I had the option to spectate. But after I exit spectate, the player vanished again from my list. Please forward this. We should not be seeing players that are not in our friend list. Thanks

[sick shale]

We are affiliated with the in-game customer support and are unable to assist with account related issues in any way. Please be patient and wait for a response from them..

[sick shale]

Use #old to reports bugs and share your opinions regarding the game

[deft helm]

But what gonna happens for my account actually I got banned because no one answer

[sick shale]

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

[dawn ridge]

@sick shale I have a problem regarding that possible help me

[sick shale]

Regarding what, @dawn ridge ?

[bleak parrot]

Kong Crystals are too power less you have to adjust it

[dawn ridge]

He took Ban in the game in Bjji and not contrary to laws @sick shale

[sick shale]

I don't understand

[storm flume]

Please avoid going off-topic, @dawn ridge. You may have unrelated conversations in #chat.

[dawn ridge]

You can talk to me @sick shale

[sick shale]

@dawn ridge Please state your problem here

[deft helm]

No I didn’t hacked my account but someone hacked my account , I contacted with the support before I got the banned I warned the support about how hacking my account by the emil

[zenith idol]

Good morning guys i have a big problem in my account I can't change my country and country button is not showing in my settings idk why and I can't see bonus challenge is always off im in Egypt and my account is not sets on any country i can't get any middle East event's

[sick shale]

Your account has been registered in the EEA region, therefore you cannot change country due to their law

[dawn ridge]

I love 10 years for why they can help me @sick shale

[sick shale]

@dawn ridge Is your account banned?

[dawn ridge]

@sick shale Yeah

[deft helm]

Answer please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn ridge.

[sick shale]

@deft helm Please refrain from repeating same questions. You have been answered for multiple times

[zenith idol]

I never changed my country before i want to back it to my country please what should i do please help me i started playing this game in Season 1 and i spent much mony on my account

[deft helm]

Actually the hackers gets all the emails for people from tencent

[sick shale]

You should have selected a European country as your region when you created the account, so the rules have been applied

[storm flume]

Please refer to this channel's pinned messages for further information, @deft helm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[deft helm]

I spent 48 hours now no one answer

[night cloak]

would it be possible to change it if we contact in game support?

[sick shale]

No

[night cloak]

alright thanks

[zenith idol]

And what should i do to back it to Africa ?? Already i didn't know that when i created my account

[sick shale]

That isn't possible, your only option is to create a new account

[night cloak]

additional question : would that affect the user if anything wrong happens between EU and pubgm?

[zenith idol]

Looooooool i spent 1000 dollar and now i create new accout cuz the company can't change my regon ???

[winged frost]

I need support for ban issues

[night cloak]

contact in game support

[sick shale]

We cannot assist with account suspensions. Please refer to subpoint 2.12 in #faq and do not repeat such questions again

[deft helm]

Really!!!! I spent a lot money in my account

[tender kestrel]

Hello
I need your help someone is useing my id number as name for him
On guest account and he put sexual picture so who search my id number that account shows

[sick shale]

Possibly yes

[night cloak]

alright

[sick shale]

What is their numeric user identification?

[tender kestrel]

51442603220

[sick shale]

It's already reported by another Moderator. There is no need to repeat, we will inform you when the report is dealt with.

Be patient please

[zenith idol]

Excuse me mr rebel i need u to help me in my problem here ia my account id please help me 2 change the region
533436024

[spare flume]

Is there any chance to unban my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spare flume.

[sick shale]

I have already answered you. PUBG MOBILE cannot do anything about that due to restrictions from the EEA

[storm flume]

Please do not use languages other than English, @rocky zodiac. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[zenith idol]

Is that's my fault ?

[sick shale]

You should have selected your country, I assume it is

[zenith idol]

What if my region on africa and this happend??

[sick shale]

There's nothing we can do about it. Should you have further questions, please contact customer service in-game

[viral pulsar]

What is the possible ban time we get from using vpn?

[steep rock]

Rebel listen bro when we enter the cheer park n play for a while then after an hour it says expired n its limiting the lobbies too ? Will this be fix?

[zenith idol]

I contacted them 3 times no answer

[steep rock]

@sick shale

[manic totem]

I finally did it!

[sick shale]

I believe there's a limit, yes

[night cloak]

Hello I Need support pleas

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My account Hess been hacked 😭

[storm flume]

Please contact the customer service for further assistance, @night cloak.

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[night cloak]

I don’t have réponse

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[nocturne summit]

السلام عليكم ورحمه الله وبركاته عندي مشكله😩

[storm flume]

Please do not use languages other than English, @nocturne summit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Where’re sub point pleas ?

[fleet ibex]

In #faq

At the very top of the chat list

[frozen schooner]

I think if I log in to game using linked mail or number somehow password leaks i don't know how but i suspect three times someone logged in my account while I'm in game lobby & match.
I changed my password 3 times and now i ignored logging in using mail or number I'm now using Gmail or Facebook to log in to game..
I think i would like to suggest that PUBG team should verify that how did hacker's got password and how they access to our account..i was said about that past season it seems many players having same kind a problem 😢.
These accounts is precious to us....
Thanks for reading my text and giving us a good solution advance 💝
@Moderator

[night cloak]

I send message tomorrow I don’t recive any message

L’as day I send message to costumers

Last

[nocturne summit]

السلام عليكم ورحمة الله وبركاته عندي مشكله ممكن ضروري

[storm flume]

Please do not use languages other than English, @nocturne summit. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fleet wigeon]

Be patient they will give response

[fleet ibex]

@frozen schooner Maybe don’t throw thousands of dollars into this game?

[night cloak]

But if the hacker classified my account

[dusk cipher]

my id is ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk cipher.

[frozen schooner]

Bro i think i spent about 20k $ until now.
How can you say that now??
And my account level is almost 83
And it's my love and i will spent again if i need to.. i love PUBG❤️❤️❤️❤️
Please take your suggestion back...

[frozen schooner]

PUBG never do that without reason..

[iron basin]

@lime juniper too much esp user in SEA duo Server.😒😒

[stark reef]

Hi pubg mobile
This guy is selling hacks
Actually I'm joining team requirements
And then I join this guy team
And he tell me that you want hacks
So plz ban him

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @iron basin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sick shale]

Please report them via the report feature in their profile.

[fleet wigeon]

After changing your password did you try logging out of all devices.

[viral pulsar]

@celest shadow can you tell me atleast?

[frozen schooner]

😆 i did already and now I'm avoiding logging in using Linked mail or number
My Facebook & Gmail is Google Authentication protected so i like to use those two instead of linked mail n number 😁

[fleet wigeon]

[regal quartz]

My UC keeps disappearing. So far pubg has managed to take 800UC

[frozen schooner]

Using VPN is not recommended you can use DNS 1.1.1.1
Such third party apps is strictly prohibited in PUBG and can lead your account suspended..

[granite rapids]

I need a team emulator player 2 years experience
Play time after noon 1 pm to 5pm
Map livik and enrangel
Any one interested pls dm me
Kd 2.5 plus

[regal quartz]

#activities

[frozen schooner]

Please use specific channel #activities

[humble flame]

ن

[regal quartz]

Anyone else’s UC disappearing?

[lunar gate]

Someone has been using my pubg mobile account and the password for the has been changed including character name can anyone help me 😭

[sick shale]

Check your mailbox in-game, in case if the UC was deducted

[lunar gate]

@sick shale can you help me

[frozen schooner]

What is the following reasons for deducting UC? Can you explain? I wanna know..

[sick shale]

@lunar gate Please contact customer service in-game. We are not affiliated with the customer support and are unable to assist with account related issues

[charred yarrow]

Please help, someone is loggint in my account now severral times

[lunar gate]

Yeah I have raised the issue in-game and got no response

[charred yarrow]

what should I do?

[regal quartz]

Nope nothing. Last time 500 UC disappeared and customer service said it was spent on cars 100 UC each, tho i dont give likes. This time is was 300-350 UC

[charred yarrow]

Im still able to login

[sour tinsel]

I want to unlink the email link from the account because it was hacked as soon as possible

[charred yarrow]

I'm believe they linked an e-mail, how do I unlink

[sick shale]

The customer service receives enormous number of support requests everyday, please be patient and wait for a response

[sick shale]

Someone else should have used your account and spent the UC

[storm flume]

Please contact the customer service for further assistance, @charred yarrow.

Please contact the customer service for further assistance, @sour tinsel.

[night cloak]

I am writing to customer service but they are not responding

[charred yarrow]

what is the account id? because its so coincidence huh?

Maybe I can help you too

[wispy crow]

Any Mod Available

[sick shale]

Purchasing UC via unofficial/unauthorized channels or using illegal payment methods. Read the terms of service for more information:

▪︎https://www.pubgmobile.com/terms.html

[uneven pumice]

I need pubgm spectating software which is used in official tournaments and the api to track my room stats

I have pubgm official esports room card and my tour prizepool is 8,000$

I need them at any cost

[spark cloak]

@sick shale Hi There' can someone please unlink the twitter account that is linked by a hacker that is trying to use my account? and bandeed my account 7 day...
Ive already reported to the help center via pubgm & and also send a few emails And attach screenshots to the receipts requested by support and attached them to my account data and respond to all that requested technical support in order to make sure. Butbut Nothing is taken care of. please Help me.
The Hacker canceled my Facebook link and his Twitter link and he is still logging in and doing what is breaking the laws and blocking me once a day and three times I want a solution before I lose the account and I want to remove the Twitter link for this hacker

[uneven pumice]

If pubgm ask me to give money for the software and api i will

[sullen flare]

@sick shale hello can you help me

[regal quartz]

No one else has access to my account.

[uneven pumice]

@lost gate

[sullen flare]

@sick shale

[sick shale]

It's only used in official tournaments and events. You can't get it

[sullen flare]

@sick shale please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen flare.

[onyx cairn]

It's only available for official tournaments.

[night cloak]

@polar marsh I have problems can u help me pleas

[uneven pumice]

@onyx cairn bro please sent me friend request i wanted to talk with you in dm

[storm flume]

Please avoid going off-topic, @uneven pumice. You may have unrelated conversations in #chat.

[thorn junco]

@sick shale My account has been stolen knowing I have not given anyone my link Please help

[sweet sable]

Hello pubg mobile

[storm flume]

Please contact the customer service for further assistance, @thorn junco.

[thorn junco]

Email for help?

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance, @thorn junco. You may refer to subpoint 5.4 in #faq for further instructions.

[thorn junco]

@celest shadow My friend, I do not know a way to communicate with them inside the game. My account was stolen and I added a link to it and the game tells me the game is updated to the latest version and I cannot open the account

[celest shadow]

You can contact the customer service via the Help option located at the top-right of the login menu, @thorn junco.

[thorn junco]

We have been communicating via your e-mail, and it has not been answered so far. My account has spent a large amount on it, and my information cannot be stolen so easily. I did not give anyone any of my links.

@celest shadow They tell me I contact the e-mail and I am communicating with them, and there is no response or any assistance, why? How long will I wait for the account ??

[full night]

I got uc but i did not buy it! I'm a youtuber so someone sended me this. What could i do?

I think maybe around 300 to 400uc added.. It did not mention how much!
@Piston#0007

[spark cloak]

can any admin help me

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @thorn junco.

[violet dagger]

Can i buy the $1 pack again.?
Bcz i already bought it but still there is buying option

[celest shadow]

If you remember the UC you had before the purchase, you just need to deduct it with the previous amount.

[spark cloak]

@storm flume can help me plz

[celest shadow]

How can we help you, @spark cloak?

[spark cloak]

@celest shadow Hi There' can someone please unlink the twitter account that is linked by a hacker that is trying to use my account? and bandeed my account 7 day...
Ive already reported to the help center via pubgm & and also send a few emails And attach screenshots to the receipts requested by support and attached them to my account data and respond to all that requested technical support in order to make sure. Butbut Nothing is taken care of. please Help me.
The Hacker canceled my Facebook link and his Twitter link and he is still logging in and doing what is breaking the laws and blocking me once a day and three times I want a solution before I lose the account and I want to remove the Twitter link for this hacker

[celest shadow]

You can give it a try.

[frigid kestrel]

Can an admin help me? My account is being targeted by somebody. Someone has linked their google play onto my account. It's just been done recently so i can't unlink it.

[orchid plinth]

why can't i gift royale pass to my friend?

[full night]

@celest shadow i found it
402 uc added.
So what should i do now?
No problem for me right.

[celest shadow]

Please make sure that you have accurately provided the information that the customer service requested you, @spark cloak. If you have, then your unlink request should be processed as soon as possible. Please be patient in the mean time.

[celest shadow]

There shouldn't be an issue at all.

[heavy vortex]

Small doubt. If someone recharges for me and do something bad like I heard that refund deducts the uc. What's the mistake of the person who receives here. 🤧

[orchid plinth]

@celest shadow why is there no option for gifting royale pass for my friend?

[regal quartz]

I guess this is a sign not to buy anymore UC 🤷🏻‍♀️

[celest shadow]

You should contact customer service in-game for further assistance. You can request them to unlink the unauthorized person's social media account. The screenshot attached can be used for your own reference:

[full night]

@celest shadow
i got worried ❤️ Thanks

[spark cloak]

@celest shadow Dear Sir, I have sent more than once all the requests for ten days, and the hacker can still access my account. I want to remove it because he blocks me more than once.

[frigid kestrel]

@celest shadow could you help me? My account has been broken in by somebody. They have linked their google play recently and i can't unlink it. I needed the account to be secured ASAP. They had deleted my best friend that i had friended for the past 2 yr and the affinity point has reached 3.5k+. I did this because the cs doesn't respond.

[spark cloak]

@celest shadow Please, I am in contact with technical support inside the game for 7 days, and the intruder has blocked me twice, and I have not been able to remove it so far. Please help before he bans me the next time and my account is lost, knowing that my account is charged 50,000 Egyptian pounds. Please help

[celest shadow]

As far as I know, if someone else had purchased UC for you via https://www.pubgmobile.com/pay, they cannot issue a refund if the transaction was successful and that the purchased item had been sent.

[misty saddle]

@celest shadow my pubg mobile I'd has been hacked and I have lost access to the account it is showing account has been logged in with the newer version I have mailed pubg support also but no reply waiting from week

[heavy vortex]

I c, thanks 🤗

[misty saddle]

@celest shadow please reply

[sweet sable]

@pubg mobile why my account ban without violence

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sweet sable.

[misty saddle]

Can u help

[celest shadow]

Please be patient as the customer service in-game receives a large number of support requests every day. You will be responded to as soon as possible.

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[devout glade]

Please i need help 😢😢

[celest shadow]

Very glad to read that! Happy gaming!

[devout glade]

I got 10 years ban and i didn't brake the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout glade.

[frigid gulch]

hi i get banned for 90days in pubg , i dont knew why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid gulch.

[arctic solar]

Help

[celest shadow]

Please ensure that you have changed your social media and e-mail address password as well as signing out any unknown devices. If the person had not linked their social media account to your PUBG MOBILE account, you can use the log out of all devices option once you have secured your accounts.

However, if an unknown or unauthorized social media account has been linked to your game account, please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq for further instructions. They will respond to you as soon as possible, so please be patient.

[arctic solar]

@celest shadow Can you help me?

[wispy epoch]

Aslam alykom ihave aproblem can some one help me it's better if there was an Arabic chat

[celest shadow]

Hello, @arctic solar. Where and how did you obtain the control layout code?

[arctic solar]

@celest shadow From one video

[celest shadow]

You may join the PUBG MOBILE MENA Discord server for support in Arabic, @wispy epoch. Please refer to subpoint 3.1 in #735483472432594994 for the invite link.

[celest shadow]

Can you please provide a screenshot of your camera control modes and the one in the video? Here is an example of what you need to provide:

[arctic solar]

Do you want to take a screenshot of the error @celest shadow

[celest shadow]

No. Please refer to my previous message.

[misty saddle]

He is having all the links he has hacked my facebook and my gmail with that mail access

And I am trying to retrieve it from a week

[celest shadow]

Please do not mention the moderator role unless it is a server emergency, @queen stag. You may state your inquiry here and we will respond as soon as we can.

[queen stag]

Sry

[misty saddle]

Pubg is not replying and Facebook and gmail community also

[queen stag]

@celest shadow dood using GFX tool is it safe are not?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @queen stag.

[arctic solar]

@celest shadow Is that it?

[dawn atlas]

y i m getting this symbol of pan in start button

[orchid plinth]

it's not safe or not, it's probably a risk for ban

[misty saddle]

My account is very precious and I have invested my money in that if anything happened to the account whoose responsibility will be @celest shadow

[celest shadow]

The second screenshot, yes. Can you also provide a screenshot of the same from the video?

[queen stag]

Okk dood

[arctic solar]

@celest shadow Sure, but you'll have to wait.

[celest shadow]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[clear hazel]

My account is ban please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clear hazel.

[dawn atlas]

ok thank you

[arctic solar]

@celest shadow Screenshot of budding vido

[celest shadow]

Usually, you can only use the control layout code of that specific camera control. I needed to verify if you and the player in the video had used the first one. The control layout share code may have expired or replaced with another, @arctic solar. You may manually copy it instead if you still prefer it.

[arctic solar]

Ok thanks

[blissful stream]

How much does the RP crate cost with points upon maxing the RP? I don't see it anywhere.

@celest shadow

[olive isle]

@lime juniper i report a YouTube channel before 15-20 days he is providing config file for pubg . Still video available .

[celest shadow]

You can gift your friend a Royale Pass by accessing the Gift for Spaces menu, and selecting the Gifts in the Shop option. You can alternative find this in the shop as well. Alternatively, you can purchase it via https://www.pubgmobile.com/pay as well.

[orchid plinth]

@celest shadow why can't I purchase UC, whenever I try to purchase it just keeps crashing

[olive isle]

No

[olive isle]

@celest shadow can you tell me about this

[celest shadow]

Feel free to purchase it for your friend via https://www.pubgmobile.com/pay instead.

[blissful stream]

@celest shadow How much does the RP crate cost with points upon maxing the RP? I don't see it anywhere.

[celest shadow]

We only recommend that you purchase UC in-game or through https://www.pubgmobile.com/pay. These are the only official methods we recommend.

[celest shadow]

Should be the default 120 Royale Pass points.

[blissful stream]

Thank you

[celest shadow]

The community team has thousands of videos to review. Please be patient.

[blissful stream]

@celest shadow Where can I give the Pubg support feedback?😅

[celest shadow]

You may use #old to do so.

[blissful stream]

No I'd like to give a good feedback about the help I received from the #questions

😅

[orchid plinth]

whenever i press the link, it leads to this website midasbuy

[charred yarrow]

My account was hacked and I got banned

[celest shadow]

Yes! You may use #old, our community team would be glad to read them.

[blissful stream]

Ok

[celest shadow]

Yes, this is the official website for Midasbuy.

[orchid plinth]

then, why does it say this when I purchase UC?

[celest shadow]

We do not recommend purchasing from any other websites except for https://www.pubgmobile.com/pay.

[orchid plinth]

bruh, im literally using midasbuy it's an official website.

[night cloak]

guys making t2 custom room, match will happen in two days , anyone intrested pls dm

[night cloak]

Use this channel for queries related to pubgm only.
You can post it in #matches

[devout wind]

I purchased 8100 uc and didnt receive the item that i purchased

[night cloak]

Where is Ranked Arena ?

Why is it showing comming soon ?

[night cloak]

There might be a problem with your DNS.
Refer to subpoint 4.9 in #faq

[torpid cairn]

What is crucial match?

[night cloak]

The crucial ( important) match will essentially determine your promotion to the next tier

[wide void]

Contact ingame support for assistance regarding purchase issue with payment recipts

[devout wind]

I did and nobody replied

[wide void]

It is not released yet you can keep an eye on #news for further details

[wide void]

It might take some time refer to subpoint 5.5 in #faq

[devout wind]

Uhhh ok

[serene locust]

If you are eu server and you create some room suddenly you change it to Me server is is still same server that network will follow

I mean from eu server room creator to Me

[night cloak]

Could u please explain in a better way? I didn't get u..

[lucid forge]

لقد تم حظر حسابي ظلم منذ أكثر من ٣ اشهر يرجى الرد في اسرع وقت وارجو ان تعيدو لي حسابي لاني كتير صارف عليه وشكرا
5725193050

[storm flume]

Please do not use languages other than English, @lucid forge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[echo spade]

Hi

[twilit ermine]

when i send uc to my pubg accounts and he is banned 1 week the will be in my accounts after unban ?

[cloud bison]

I need help someone stole my account and pubg support email isn't answering me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twilit ermine.

[serene locust]

We do have scrimmage ok the room creator crate a room eu server accidentally ..cause we are playing in Me server so room creator change the seever froM EU TO ME the question is would it be the same even he change to Me still server will follow EU??

[echo spade]

I have a question, PUBBM customer service said, they have addressed my request regarding my account that got hacked. But I still see hacker log in to my game. So that mean PUBGM customer service doesn't work at all?

[proven ginkgo]

Are there any alternative or substitute of octopus

[serene locust]

See the sent pic

[proven ginkgo]

App

[echo spade]

Shame on you @polar marsh

[night cloak]

It will follow the server selected by the room maker..
if he has changed it to ME, then the match will take place in ME

[serene locust]

Thank you

[night cloak]

Please contact the in-game CS for further assistance.

[lucid forge]

My account had been banned for ten years for no reason please I want my account back to me I did not do anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid forge.

[formal bronze]

Hello pubg, me and my friend I took ban for nothing today
The players:
TŁP๛Harley 51000178921
TŁP๛Alberto 5951072248
TŁP๛Flavius 5563019673
TŁP๛AɳdRei 5336470671
Lately, a lot of ban has been taken and we don't know why. Many players are afraid to enter the game snd believe that your game has been hacked.
Fix this! It's unacceptable

[polar marsh]

Please refer to the private message from @polar marsh for further information, @formal bronze.

[coarse lava]

@weak cedar

[zinc vector]

Why this is happening???

[hollow echo]

@full elbow here

[full elbow]

@hollow echo ok

السلام عليكم

[zinc vector]

@celest shadow

[cloud bison]

I contacted them for thousands of time they aren't answering me

[zinc vector]

@hallow gulch

[forest sparrow]

Hello pubg support, why shows me (must use old account verification code!) When I try to link my email. My email is Free

[night cloak]

You just need to provide correct information and be patient.
Refer to #faq 5.5

[celest shadow]

Please try repairing your game and restarting your device afterwards.

[zinc vector]

Already tried... This is not only for me.. Max. of my friend have suffering this

[storm flume]

Please contact the customer service for further assistance, @zinc vector.

[forest sparrow]

@night cloak @celest shadow

[night cloak]

Unfortunately, I don't know why that's happening. Please wait for a moderator to reply. Thank you.

[north mica]

Hi guys I have question. Can the person who has accessed my account thru social media unlink my email link ?

[frozen totem]

hello

[night cloak]

The email link can't be removed currently.
It is advisable to secure all your social media passwords, and contact the in-game CS

[north mica]

@night cloak thanks

[night cloak]

Hello umm I need help

[night cloak]

You may state your issue

[cedar nexus]

؟؟؟؟

Anyone can help me this massage for what

[sick shale]

@manic totem Please do not messages that may create offense to other people

[night cloak]

The notice is pretty self-explanatory. Please change your passwords, as your account might have been compromised.

[sick shale]

Change your PUBG MOBILE account password. You can find more information regarding that in #news

[manic totem]

ok i’ll make it less specific

[lofty sable]

My account has been banned for sale in the user agreement and I have not violated it. Please look into my topic and respond as soon as possible from the customer service representatives.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty sable.

[manic totem]

whats with squiggles and hacks its literally always them

[cyan portal]

Wuts this

[dreamy quarry]

omg this is crazy how many people have this message

[sick shale]

It is a security warning due to a suspicious activity within your account. You do not need worry as long as you adhere by the mentioned security condition in the warning notice, also to PUBG MOBILE's terms of service:

▪︎https://www.pubgmobile.com/terms.html

[sick shale]

Do you want to report something?

[manic totem]

Yeah the countries

[sick shale]

What do you mean!

[cyan portal]

@sick shale

[manic totem]

i cannot answer that without being offensive to certain people

[sick shale]

You can report online cheating content and cheaters

[sick shale]

I believe the message is clear enough, It is highly recommended to change your PUBG MOBILE password as your account may have potential security risks. You can find more information regarding this matter in #news

[manic totem]

yes but what’s the point. Banning accounts isn’t going to solve the cheating problem. Tencent been banning millions of accounts and it just keeps getting worse.

[sick shale]

Please move to a discussion channel. You can report cheaters and online cheating content if you want, your feedback is welcomed in #old

[night cloak]

What’s that arrow icon next to my start button?

[night cloak]

It means that the next match is a key (important) match. You are close to level up to the next tier.

[frigid kestrel]

I think there's a hacking spree or a hack wave lately.

People left and right are getting plagued.

[spare bison]

How’s that even possible Vableme?

[wind glacier]

I have a question for Staff is it possible?

[twin robin]

BAN丶PresidenT - 5566494137
Hello Pubg Mobile, whenever I try to log in it shows me this message. I have tried contacting the customer support but they’re not responding. Please help, I have been trying to log in for 17 hours but is still not working.

[storm flume]

Please do not use languages other than English, @limpid mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hi. I have a problem, someone stole my account and logged in with his Facebook account, and now that I'm trying to get it out on the 7th, it's reconnecting. What can i do?

[mortal apex]

What is it?

[limpid mountain]

Any one hple me please

[mortal apex]

Please contact the customer service in game, @night cloak.

[long fjord]

Helo sir.

Please Sir help me. I have lost my 24000 rs & many people lose his money also .

One verified Youtuber ( GOOGLE BABA GAMING ) HE PRoMOTE SCAMMER PEOPLE in his video. The YouTube is doing paid promotion and promoting scammers that convince people to buy pubg account in cheap.

He promote the one telegram channel . i see his video then i am go to buy a new pubg mobile account . I see lots of account i am choose one account to buy & give the payment to the chanel owner .. He scammed my money he didn't give me replay he ignore me .

Please sir help .... 🙏🏻🙏🏻

I have all prof ..

He scamed almost 4-5 lakhs Rs .

He also Sale a carding UC and hacks like ESP.

PLEASE SIR TAKE THE ACTION YOUTUBER & SCAMMER ALSO.

[mortal apex]

You may join PUBG MOBILE MENA server for further assistance. You can find the link in #735483472432594994 subpoint 3.1.

[night cloak]

Trading of accounts is against PUBGM's ToS. It's your responsibility not to engage in such activities.

[peak snow]

I lost my guest account after I unlink it with my Game Center I do update and I can’t get it back please I need help i talk to you from 117 day ago and my problem didn’t solve yet

[night cloak]

Hi. I have a problem, someone stole my account and logged in with his Facebook account, and now that I'm trying to get it out on the 7th, it's reconnecting. What can i do to unlink his accont from my pubg accont?

How?

[limpid mountain]

حضرتك اكونتي اخد بان ٩٠ يوم بدون سبب

[storm flume]

Please do not use languages other than English, @limpid mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[peak snow]

Them ask me about some info I didn’t know it because I forget it but I answer some other questions do you think my account will recover ? 😫

[long fjord]

This was promoted by a verified YouTuber called : Google BABA

[storm flume]

Please do not use languages other than English, @limpid mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wicked jolt]

I need someone from PUBG support, not Robort, because I have a problem

[grizzled owl]

I got banned for 10 years without using any cheats or any files

[night cloak]

You can report him through the online cheating form when it reopens. But please be careful in the future.

[long fjord]

Yes sir thank you for your support

[night cloak]

My pleasure!

[limpid mountain]

I need someone help me from PUBG support, not Robort,
because I have a problem from my account

[celest shadow]

Please try repairing or reinstalling your game, then restart your device completely.

[peak snow]

So my account gone after all this efforts and all money I spent on it ?

[celest shadow]

For account related issues, please contact the customer service in-game for further assistance, @limpid mountain. You may refer to subpoint 5.4 in #faq for further instructions.

[long fjord]

Helo sir. @polar marsh

Please Sir help me. I have lost my 24000 rs & many people lose his money also .

One verified Youtuber ( GOOGLE BABA GAMING ) HE PRoMOTE SCAMMER PEOPLE in his video. The YouTube is doing paid promotion and promoting scammers that convince people to buy pubg account in cheap.

He promote the one telegram channel . i see his video then i am go to buy a new pubg mobile account . I see lots of account i am choose one account to buy & give the payment to the chanel owner .. He scammed my money he didn't give me replay he ignore me .

Please sir help .... pray_tone1pray_tone1

I have all prof ..

He scamed almost 4-5 lakhs Rs .

He also Sale a carding UC and hacks like ESP.

PLEASE SIR TAKE THE ACTION YOUTUBER & SCAMMER ALSO.

[dull needle]

Mocha Can You Back My Account

Please

[night cloak]

Please don't spam the same thing again and again. I already replied to you.

[cunning breach]

Hello

[long fjord]

I have all proof that i was scammed

[wicked jolt]

My account was stolen, I contacted support, and I sent all the bills to delete the stolen link, but they did nothing for me for two months, and the thief blocked my account, what should I do?

[cunning breach]

My account was hacked, I have all the screenshots they asked for but how do I send it from in game support ??

[storm flume]

Please do not use languages other than English, @dull needle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[peak snow]

I do bro but i unlink it from Game Center and I forget to link it with other way and Mobile make update I go open it found it gone that’s all because of my stupidity but must be thear a way to get it back then ask about things it’s hard to remember it

[night cloak]

you may upload the screenshots to an image hosting site and share the link

[long fjord]

I want the admins and heads to look into this matter where verified youtubers are promoting scams

[storm flume]

Please do not use languages other than English, @dull needle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @long fjord.

[celest shadow]

Please report the YouTube channel to the form above when it reopens, @long fjord.

[limpid mountain]

Please I contacted the game more than once, I think every day I open up to communicate with them The one who answers is the computer and the message is the same and I took a ban for no reason And I want to talk to someone

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid mountain.

[twin robin]

I have tried it already it is not working

I have tried contacting the customer care but they are not responding

[celest shadow]

You should contact the customer service in-game for further assistance in this regard, @twin robin. Please be patient when waiting for a response, a support agent will respond to you as soon as possible.

[wicked jolt]

Anyone help me?

[night cloak]

you may state your issue

[long fjord]

When does it reopen?

[twin robin]

I have been waiting for 18 hours

[cunning breach]

thank you, any idea how these unauthorized social media link happens ??

[celest shadow]

As soon as all the current reports have all been processed, it should be reopened. So, no ETA at the moment.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @twin robin.

[long fjord]

Can you be specific like by giving exact date or week?

[night cloak]

Your account might have been compromised. It is advisable to change your passwords, and make sure its unique to PUBG Mobile.

[celest shadow]

We are unable to provide you with an exact date or time, hence no ETA.

[cunning breach]

i did change my password several times and unlinked facebook, came back and saw a twitter linked all my uc gone and friends deleted

[night cloak]

You may contact the in-game CS ,if this keeps happening. Thank you.

[wicked jolt]

My account was hacked by e-mail in March, and the hacker linked my account on his Twitter platform.
I sent to support PUBG, and no one answered me, just the bot responded, and I waited for 60 days, and the hacker downloaded a cheat tool and my account item
I have evidence that I am a word of support and I said that I am afraid that my account will be banned, but you did not answer me. I provide you with all the proofs.

[humble stone]

Hello, I have a Korean account, and they gave me a band and I did not do anything illegal. Do you want my help?😖

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble stone.

[twin robin]

@celest shadow I have been waiting for atleast 20 hours for the customer care’s response

[cunning breach]

same thing happening with me

[night cloak]

Please contact the in-game support with all the evidence, as we are unable to help u with account related issues here on Discord

[abstract jungle]

I provided everything they asked for

And now I lost my account forever

[long fjord]

@celest shadow I want to talk to any admin in private cause this scammer is scamming many people around 4 to 5 lackh rupees

[storm flume]

Please contact the customer service for further assistance, @twin robin.

[wicked jolt]

I contact the company since March and my account has already been banned for 10 years. How do I contact the company? I want someone to talk to because I am wronged and my account is the first in the Challenge

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked jolt.

[twin robin]

Bruh customer care is not even responding it’s been 20 hours

[night cloak]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.
#faq 5.5

[long fjord]

I want to talk to admin cause this scammer is scaming everyday,

[night cloak]

You may register a complaint in the consumer court if you feel you were scammed.
Although I'm not sure how helpful that can be, considering the service in question is a game account.

[long fjord]

He is scamming many people, I want the admin to take action on him.

First can the admin dicuss about why a verified pubg YouTuber is promoting scams

[runic stratus]

Haw to unlink Facebook and twitter account faster from pubg there is hackers login in my pubg

[night cloak]

Contact the in-game support for further assistance.

[wide void]

You can start unlink process and secure all the links you have then contact customer support ingame

[runic stratus]

Pubg support has ended the conversation

The pubg support didn't help me

[abstract jungle]

You can do that only if the account linked is 21 days old, and you can submit a request to unlink the social media on one condition which is not to log in with that social media. Unlinking the social media immediately seems to be impossible which is why most of the pubg account are hacked

[night cloak]

That shouldn't happen. Make sure you state your issue clearly and provide correct information

[runic stratus]

I need unlink faster what I do

[runic stratus]

I don't know what tell pubg support

[abstract jungle]

As I told you it seems to be impossible because my account is hacked and the customer support didnt help even when I provided everything they needed to identify me as the real owner of the account

They ask you to provide the exact registration date on pubg

[night cloak]

Follow this conversation@runic stratus

[runic stratus]

I can't login Facebook and twitter because hacker was changed everything

[abstract jungle]

Ohhh you should recover your Facebook and twitter asap

It would be easier that way

And honestly your case would much easier if you still have access to your email and phone number

[runic stratus]

Thanks I try it now

[opal shuttle]

Hey I'm like freaking out because I tried to log in and it says someone has logged in on a new version of the game and I can't log in

[abstract jungle]

Best of luck

[opal shuttle]

What should I do?

[night cloak]

Have u tried repairing your game and restarting your device?

[runic stratus]

I accept my phone number and email

[opal shuttle]

let me try, I'm literally freaking out

[abstract jungle]

Could you please further explain

[opal shuttle]

It says a account logged in on a new version of the game, but no one has my information

[night cloak]

@opal shuttletry this and let me know.

[opal shuttle]

I'm restarting my phone right now @night cloak

[wispy jasper]

Mods what is this new glich our all voices are getting glitched man we are talking and it's like aa aa aa means it's cutting man what the hell and instantly our server time out and we got minus of 35 on crown 1 wtf guys

[night cloak]

You may state your concerns in #old

Hello I need help

[night cloak]

State your issue please.

Bro I am unable to link my any Twitter account or play Games account

In pubg they are showing already Linked to another character

[night cloak]

Then it must be linked to some other account.

Bro yes but removed it and again they are showing it

[opal shuttle]

Dude I'm freaking out @night cloak

it's not letting me log in

Someone else already logged in

[night cloak]

You need to wait 21 days before you can link again

[opal shuttle]

they changed my name and everything

[night cloak]

Bro means that's if I unlinked one social media accounts I have to wait 21 days to link another??

Please change all your passwords immediately and contact the in-game CS. Unfortunately, we are unable to assist you with account related issues on Discord @opal shuttle

[opal shuttle]

I tried to contact and nothing helped

[runic stratus]

If any information is missing or does not match our records, we are unable to inform you which piece of information is incorrect. This is to ensure safety of your account and any information related to it.

Note: If there is any mismatch in the details provided, we may not be able to proceed further or there might be a delay. Hence kindly provide the correct information.

[night cloak]

no, what i mean is..if u have linked a certain social media, then u cannot unlink it before 21 days

[worthy basalt]

Hello,My account in PUBG has been BANNED, knowing that I have not made a single mistake, I have been banned for 10 years!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worthy basalt.

[night cloak]

No bro there is only one social media account linked

So I can link one another social media accounts

[runic stratus]

If any information is missing or does not match our records, we are unable to inform you which piece of information is incorrect. This is to ensure safety of your account and any information related to it.

Note: If there is any mismatch in the details provided, we may not be able to proceed further or there might be a delay. Hence kindly provide the correct information.

[night cloak]

But when I select my twitter account or any Play games account they are showing me that already Linked to another character

[night cloak]

Please don't spam the same thing. Adhere to the notice and be patient. Thank you.

[night cloak]

You may contact the in-game support for further assistance

[runic stratus]

OK but I sadly for my account pubg
Please help me

[heady apex]

My account was banned for no reason and i have made sure that i havent broken any rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady apex.

[runic stratus]

Any one can help me

[iron thicket]

ask mod

[runic stratus]

Where is mod

[night cloak]

sure would be nice if I could find some legitimate players hackers are back in force and we are back to being pointless when all you need to do is hack I know the developers don't care and I know nobody else cares but Jesus Christ this is absolutely ridiculous it's a good thing new States coming out pretty soon I'm ready for something different hopefully KRAFTON will do a better job of not leaving any back doors or ways to destroy the integrity of the game fact is I've made some good memories and had some good times on this game but if the developers are doing something they're not doing much or they're doing nothing at all

it may sound like I'm angry but I'm not I'm actually extremely disappointed and sad because you no longer have any control over your game

[iron thicket]

just ping it

[lone forge]

Hi

[iron thicket]

hello

[lone forge]

Explain this Hidden achievement

[iron thicket]

thats all chinese?

[lone forge]

New Hidden achievement

[sick shale]

We do not have information about hidden achievements, you may ask other members in #pubg-mobile

[sacred ravine]

U need to have 20 atachments in ur backpack till u die only atachments that u can use on a gun such as scopes

[runic stratus]

Why anyone can't answer me

[sick shale]

@runic stratus What is the problem?

[runic stratus]

I need unlink the Facebook and twitter account from pubg there's hacked by someone

[sick shale]

@lone forge Please stop sending messages in different languages. You have been answered...

[lone forge]

Please explain

I translated it

[sick shale]

Please contact customer service via in-game settings and request to unlink the unauthorised social media account. You can follow this conversation:

[sick shale]

I told you that we do not have information about hidden achievements. Please stop repeating

[lone forge]

@sick shale

[storm flume]

Please avoid going off-topic, @vocal ivy. You may have unrelated conversations in #chat.

[runic stratus]

I tried this conversation but the didn't help me

[sick shale]

How come it didn't help? What happened exactly

@lone forge Please discuss it in #pubg-mobile with other members.

[runic stratus]

My account has been hacked
But I can still log in from phone number
The hacker access from twitter and Facebook
Now I can't unlink them
I want unlink Facebook and twitter account faster
I don't need lose my pubg account

[sick shale]

I'm talking about the conversation above. What happened when you followed it?

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[runic stratus]

In pubg support

[runic stratus]

In pubg support from pubg app

[celest shadow]

If you had not been responded to in a reasonable time span, you may send another message as a kind reminder. Please know that the customer service receives an enormous amount of requests every day, and it may take some time for them to respond. We hope you understand, thank you.

[sick shale]

Please start a new support ticket and follow the conversation I sent above.

[celest shadow]

We are very sorry to hear that. You can continue to report these YouTube channels to the https://bit.ly/3soBavK form once it has been reopened again. Please be patient.

[runic stratus]

Haw I send new support in pubg support to try it

[sick shale]

Click on "Start a new conversation"

[runic stratus]

I don't have

[sick shale]

Can you take a screenshot, @runic stratus ?

[runic stratus]

OK

[clever axle]

Hello , my account is linked to twitter and in game email , today When i tried to log in ,i found someone in the account and he had linked his login credentials, he is threatening me I either give him 4000 usd or he will ban me

[clever axle]

I feel so disappointed that pubg could not secure my account

[sick shale]

Please contact customer via in-game settings and request to unlink the unauthorised social media account. You can follow this conversation:

[runic stratus]

I send anything he can't answer

[sick shale]

The customer service receives an enormous number of requests everyday, please be patient.

[clever axle]

After 90 days my account won’t be any longer 🙂

At least you should give us a compensation

[runic stratus]

But I am afraid of my account

[sick shale]

Please understand that we cannot assist with account related issues on Discord, as we are not affiliated with the in-game customer support. Should you have any further questions, please contact customer service in-game

[runic stratus]

But I am afraid of my account

[clever axle]

I already have a chat with the support, how can I leave it and start a new one

[sick shale]

Please understand that we cannot assist with account related issues on Discord, as we are not affiliated with the in-game customer support. Should you have any further questions, please contact customer service in-game

[storm flume]

Please do not use languages other than English, @sonic aurora. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

You can't start a new support ticket until the current one is closed

[clever axle]

Ok thank you

[runic stratus]

Then what are you doing here I tell you
My account was hacked by someone
I loste my account what I do now

[rapid lichen]

Hello, I am getting the match server not responding error please can you help me?

[vocal ivy]

Can anyone help me?

[storm flume]

Please do not use languages other than English, @sonic aurora. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

@sonic aurora Only English is allowed here

[sonic aurora]

Please 🥺 I nead help

[sick shale]

What is the problem?

[vocal ivy]

You believed someone's income on her account and linked him to the values of game center.

[sick shale]

State your problem in English

[sonic aurora]

Can anyone help me

[sick shale]

State your problem so we can answer you!

[vocal ivy]

@sick shale

[sick shale]

Unfortunately I couldn't understand your message. Can you please rewrite it and use a proper language?

[vocal ivy]

Ok

Someone entered my friend's account and linked to his game center.

He's stealing it.@sick shale

[sonic aurora]

My account in Facebook is closed so I Want to back my account in pubg

[sick shale]

You can tell your friend to contact customer service in-game and request to unlink the unauthorised social media account. He can follow this conversation:

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @sonic aurora.

[sonic aurora]

My account in Facebook is closed so I Want to back my account in pubg

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vocal ivy]

He texted them, but they didn't respond.@sick shale

[sonic aurora]

Please replay

[fast marlin]

somebody is in my account, I logged out all devices changed password but he is still in my account and also he changed my flag 🙂 I sumbit a ticket in customer service but still not helped!!! pleaaaase help

[sick shale]

You will need to recover your Facebook account in order to access your PUBG MOBILE account, nothing can be done as long as you don't have access to the linked social media accounts, It has always been recommended to link 2 social media accounts. Please contact customer support of Facebook:

▪︎https://www.facebook.com/help

[sick shale]

The customer service receives an enormous number of requests everyday, it takes time to review all of them. Please be patient till they respond

[fast marlin]

He also plaaaaaaaayed a gameee, How to stop him :((

[sick shale]

The customer service receives an enormous number of requests everyday, it takes time to review all of them. Please be patient till they respond

[vocal ivy]

Until then, the hacker will block the account.@sick shale

[mild nimbus]

hello, where can i get help with my account? is being access from other device

[sonic aurora]

I have a slice and the number of the Facebook

[mild nimbus]

i already changed my twitter and facebook passwords, and the person still login in my account

[fast marlin]

Yea we finally get banned 🙂 poor support from PUBG

[sonic aurora]

I have a slice and the number of the Facebook

[silver basin]

Admins are you there?

[vocal ivy]

That's something that doesn't really satisfy. @fast marlin

[odd osprey]

Ineed help i have ben banded when I ranking to concer ididn't cheat and ididn't use files and vpn
Ineed The pubg helping support
@everyone

[polar marsh]

Please refer to the private message from @polar marsh for further information, @odd osprey.

[silver basin]

Who is Administartion of pubg mobile?

Are you here?

I want just one thing. BAN my account.

[sonic aurora]

Please Speak with me in the privite

[teal star]

Contact the customer service in game, I did the same thing and my account was brought back, it went from bronze to gold so I’m happy, loads are being beaned with no reason

[fast marlin]

how much does it take for them to answer you?

[teal star]

I believe I posted in #old regarding my account and I pinged error the community team member, I also emailed the customer service cause their in game support wasn’t working and it’s to do with emails linked I think, I’m not sure, my account was given back to me after being beaned, took about a week for them to bring it back, went from bronze to gold, I was checking my account everyday and reporting my account profile saying I deserve justice, now I’m back

[somber star]

@teal star My account was stolen by a hacker how to make no one inside my account lock or i can pull a bot from pubgmobile company

[teal star]

Let’s just say that my account has unique destiny and I spent a lot of money on it

[fast marlin]

Thanks for your kind response, can I ask for pubgm support email? I am facing an serious problem for my account and someone logged in to my account and I cant get rid out of him.

[fast marlin]

Good for you, Congrats to getting back your account 🙂

[teal star]

Yes send them a message by email and give your name and identification and they will probably remove it if you were beaned with no reason, I don’t know why I was beaned in the first place, I kept getting headshots in a domination match but I was beaned when I was in cheer park and it said disconnected due to a change in data and it said beaned for violating user agreement, however, when I looked in logs it didn’t specify the exact reason why I was beaned, just beaned me for years with no explanation so if your account has never been beaned then you should get it back I guess

[glass knot]

Will this work if u accidantly removed a guest acc form ur device ? @teal star

If u have the Id and u can proof that it is ur Acc will u get it back ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cursive talon.

[storm flume]

Please contact the customer service for further assistance, @glass knot.

[fast marlin]

Can I know the mail address?

[glass knot]

But what if the customer Service takes around 3 Months to respond ?

[teal star]

They didn’t respond to me, I just checked and my account went from bronze to gold, I didn’t receive a response but I did receive compensation

[sick shale]

@fast marlin Be advised that customer service email address is intended for general inquiries, and you will be redirected to in-game support for account related issues.

[mild nimbus]

yes please email address to recover account

[glass knot]

Hmm

[fast marlin]

I scared the hac ker steal my account and unlink my social media 😦

[sick shale]

For account related issues, you should contact customer service in-game. Refer to subpoint 5.4 in #faq for further instructions on how to contact customer service

[mild nimbus]

so how we can get help to get rid of the intruder? i have both F and T and he already tried to unlink, now is showing that i newer version on the other device, and i cant login

[storm flume]

Please contact the customer service for further assistance, @mild nimbus.

[mild nimbus]

i already tried to contact #CustomerService

[teal star]

Hacked accounts can’t be recovered cause at the end of the day that’s your own fault, I’m just saying all accounts that were beaned for no reason can be brought back by emailing support or customer service or posting in #old (I have no idea how my account was brought back, maybe they noticed it was a mistake on their behalf and haven’t seen my emails)

[fast marlin]

Aha, I understand, Thanks for your complete explaination and happy for your account

[mild nimbus]

even when they notice that there is a problem, there is not way to get in contact

[sick shale]

Customer service receives an enormous number of requests everyday, it takes time to review all of them. Please be patient till they respond

[foggy jasper]

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy jasper.

[fast marlin]

Hey Rebel, This guy : 404 ! DEN9, ask for my social account password to fix my problem :)) someone is trying to phis ?

[teal star]

Use file claim and try that way, try emailing them, try posting in #old and ping a community team member, I know how frustrating this is cause it happened to me, wait at least a week and you should be fine I hope so or just try waiting it out

[somber star]

I want to have rome to make my company a major mobile phone user

@fast marlin You asked me not to send anything. Don't call me.

[jade sapphire]

اتوصل معه حد من الخدم

[storm flume]

Please do not use languages other than English, @jade sapphire. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[noble birch]

I have been banned for a week because you think i was playing with someone using hack and you bannded this man for 10 year and after 2 days you unbanned his account because he was a clean player but my account is still banned for a week , so review my account too and see my recent activity and confirm that there's nothing to ban my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble birch.

[river dagger]

Refer to #news

[storm flume]

Please do not use languages other than English, @shadow sparrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rough cargo]

Will people be punished for cheating?
https://youtu.be/w6NOX89SC_o

I've died three times today this way and I've reported and PUBG just marked suspicious .. that seems a bunch of fluff

I've reported it in #old

[forest sparrow]

@sick shale Did you investigate about my problem (must use old account verify code!

[night cloak]

You may report such videos via this form once it re opens, @rough cargo:

https://bit.ly/3soBavK .

[rough cargo]

It's closed..

[night cloak]

You may report such videos via this form once it re opens, @rough cargo:

https://bit.ly/3soBavK .

[rough cargo]

... ah ok

Well his channel should be deleted d

Just a bunch of cheats on it

[forest sparrow]

Nobody can help me?

[mild nimbus]

i have the same problem, i deleted the email with the code 😦

[daring tulip]

hi, they have added Facebook and google Play accounts that do not belong to my account and others are giving access. Although I sent an in-game support notification, no response was received. People who access my account are asking me to send 30 dollars. I can only login to my account by email right now. Although I sent all the information requested from me, there was no return. What should I do?

[mild nimbus]

so how i reset my password in the game using email loging?

[dreamy charm]

Hello..
My first time here in this app
I need help plz
Some one stollen my account
and used Hack in my account
Give me banned 10 years . . So what I can do to restore my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy charm.

[daring tulip]

After typing in your email, enter your password incorrectly 3 times and then click forgot my password.

[mild nimbus]

I did

[prime urchin]

help

[supple ermine]

بان ظلم 100% يريت البحث5585146282

[storm flume]

Please do not use languages other than English, @supple ermine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[prime urchin]

help

[maiden prawn]

Hello can you guys help me please ??

[copper sonnet]

Dear Pubg Team,
PLZ HELP ME ASAP Please review the activities of this account because it did not violate any policies or rules, did not use fraudulent methods, and was banned. I think this is by mistake, so please review the account and cancel the ban please
( 5240307952 ) (420๛ANSARI)
He played from SEASON 3 so fairly and never used hack or broke ur rules PLZ review and unban him and thank you for your efforts to improve game

Best regards
THANK YOU

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper sonnet.

[mossy edge]

Hello! I want to unlink 3rd email !

[raven epoch]

Fixed bug pls

[night cloak]

Kindly contact in-game support.

Please report bugs in #old, @raven epoch .

[night cloak]

Kindly contact in-game support.

[night cloak]

Kindly report such users with the built in reporting feature.

[prime urchin]

Where

[lost sinew]

Hi, can you help from customer service?

[rare seal]

Please reply from any person specialized in PUBG Mobile, because of the importance, unfortunately, I spoke to PUBG company via private mail and contacted them through the game for a period of more than 6 months in a row. Someone inside the company helps me. My own account. I paid a lot of sums. I will not be crazy until I violate anything from the rules of the game and this is my private account number. I hope that a person inside the company will understand my position well. The ban on my account is lifted due to the importance.
Id 5437706481

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare seal.

[olive dove]

Visit his profile, click on the menu to extend his profile,then report him for verbal abuse. Also, you may delete and block him.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @lost sinew.

[wind glacier]

I have a question for Staff is it possible?

[night cloak]

Hi, I got banned in my PUBG account ،I do not use cheating software, nor do I play with cheaters

[paper ridge]

Haker

[olive dove]

Staff means community team, you may wait for the community team channel to open again.
If it is urgent, you can mention Error 403 and wait patiently for an answer.

[wind glacier]

The rumor is circulating on the internet that the game staff has been broken and the players are sanctioned for nothing, can you confirm this for me??

[night cloak]

I don't use hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wind glacier]

That's my question, I noticed that a clear answer is avoided

[olive dove]

Check #news .
If this does not answer your question, you may do as I pointed out earlier.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @paper ridge. Remember to read through #faq before asking questions in the support channels.

[wind glacier]

OK thanks

[civic forge]

Hello, someone hacked my Facebook account and removed my login to PUBG Mobile via Facebook and set up his Twitter there and now I can't log in to the game. Please help me.🙁

[paper ridge]

Why clicked on free M4 glacier website

[storm flume]

Please contact the customer service for further assistance, @civic forge.

[astral warren]

My account stolen from me, i can get it back??

[astral warren]

Same probleme if any one help you told me please

[storm flume]

Please contact the customer service for further assistance, @astral warren.

[astral warren]

Not working

[maiden prawn]

@night cloak thank you but it didn’t work out 😔

[clear berry]

When are regional rank titles like gun slinger or terminator calculated?

[night cloak]

is it true that the database was hacked?

[ruby bay]

hi

ineed support

[olive dove]

Check #news for an answer.

[night cloak]

can I answer an admin?

[olive dove]

Monday, 1:00 am UTC. you should receive the title by then if you made it to the top 100 list.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ruby bay. Remember to read through #faq before asking questions in the support channels.

[olive dove]

Please contact PUBG MOBILE customer support for further assistance,@broken lantern.
You may use the following as a guide:
https://cdn.discordapp.com/attachments/481207746406907905/843417927847247892/IMG_0062.jpg

[broken lantern]

Hm still same

[fathom roost]

Account ID: 511967221 Account was hacked.

My account was hacked and the hacker has linked his twitter handle. I missed the details with ingame customer service.
I still have access to the game though Gmail Account: [e-mail]

Please unlink the twitter so that I can use the game.
I have bought more than 100000 UC and I intend to buy more.
I have attached the images as proof.
It’ll be really helpful if I can get my account back.
Please contact me at the earliest.

Thanking you,
Nikhil A G
[e-mail]
[phone]

[olive dove]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[vocal ivy]

@olive dove hiiiii

[storm flume]

Please do not use languages other than English, @vocal ivy. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[nocturne laurel]

لو سمحت

[storm flume]

Please do not use languages other than English, @nocturne laurel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[nocturne laurel]

Hallo

[gritty forge]

Where can I find the ticket?

[little cliff]

Hello do you need any help?

[nocturne laurel]

I want to talk to someone in Arabic

[pastel tinsel]

hey
support team
i have recorded video of teammer in bonus challange match . four player are teamming up in solo match. 😩
give me the link to post video

[little cliff]

Do you remember the website you created the ticket to customer service ?

[gritty forge]

Ys but I haven’t heard anything from pubg m through email

[nocturne laurel]

@little cliff I want to talk to someone in Arabic, please

[little cliff]

This server is English speakers , if you want the arabic server head over to #735483472432594994 and look for the number 3.1 then click the link I believe and it should pop up the invites to the correct server you need

[pastel tinsel]

👀

[sick shale]

Report them in-game please, such issues cannot be reported through the community

[pastel tinsel]

i have reportedd but same teammers killing again and again

😤

[sick shale]

It takes time since it requires a manual review, they will be punished eventually

[pastel tinsel]

mine 6 bonus challange vouchers wasted

😩

[sick shale]

Leave your feedback regarding this matter in #old. We cannot do anything about it

[little cliff]

If the customer server agent said they replied back then Try checking all your email folders , even spam folder.

[outer osprey]

السلام عليكم

[little cliff]

Hi, do you need any help dealing with pubg? And also, can you write in English so we can further assist you

[outer osprey]

انا اخت بان وانا مش مفعل هكر

[storm flume]

Please do not use languages other than English, @outer osprey. Refer to subpoint 3.1 in #735483472432594994 for regional communities.