questions

[ashen crest]

They are not replying to me

[night cloak]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[fallen needle]

Someone hacked my account. He keeps logging in while I am playing. Luckily I am linked to Facebook and he cannot unlink until 7 days pass without using facebook login. I changed my account’s password but somehow he keeps logging in. What should I do in this case?

[night cloak]

Please change all of your passwords, and contact the in-game CS for further assistance in this regard.

[wraith seal]

Ive been wrongly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wraith seal.

[fallen needle]

How do I contact the in-game CS? It just takes me to FAQ. I did change my passwords which is weird

[night cloak]

Refer to #faq subpoint 5.4. start a conversation stating your issue clealy, and wait patiently. The moderators/community members of this Discord server are unable to help you with account-related issues. I hope u understand. Thanks.

[silk dove]

@hallow gulch I was pushing rank and suddenly my data has been changed and i got ban for 1 month and i was not using any third party app or something else my character id is 5438902785 please inform me the reason of my ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silk dove.

[shell cloak]

Been

[native slate]

Whether the Battleground Mobile Light will come

Whether the Battleground Mobile Lite will come

[night cloak]

Please don't spam..
We provide community support for the Global version of PUBGM only.

[gritty glade]

Me haker?

[clear spindle]

Either the number of players or rating are more than 10 000 or someone might have reported you, check after a couple of days or contact in-game customer service, @gritty glade.

[gritty glade]

Ok bro

[lyric cedar]

I think unlikning also requires 7 days time, how u will unlink if he keeps on logging in every day

[frigid cypress]

I'm playing in which version

[junior vigil]

How long does it take to receive UC

[reef bobcat]

I don't know man, but that's the only option I have that I can pick if the official or support team can't do anything. Just being hopeful.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell cloak.

[keen oriole]

Pubg always takes my UC's because i purchased from an unofficial site

It's so frustrating

[elder locust]

Respected Sir

Hiii Sir/Mam My name is "Your Name" and I am from " Your Place" and sir my pubg account ban yesterday, because of updating new version. But I have never use any cheats and hacks. And I always play fair game.

So sir kindly please give my account back.

Here are som details of my pubg account.

Character I'd:5965294487

IGN name:RocKstatYT

Last Teir:dimond

Device:Andorid

Date:2021/4/10

Please sir give my account back

Thank you sir.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elder locust.

[hallow gulch]

Purchasing UC from unofficial websites/apps is against the game's terms of service, therefore any unauthorized UC will be undoubtedly deducted. Please purchase in-game or through https://www.pubgmobile.com/pay.

[hallow gulch]

Your account has been accessed through a different version of the game, meaning someone broke in causing your account to temporarily close until the new update rolls out globally. In the meantime, please change the information used to log in to prevent any future issues.

[hallow gulch]

Give it some time. If you don't receive the UC, please contact in-game customer support.

[junior vigil]

I pretty much just betted

I lost 30 bucks because of illegal refund

But then got 15 refunded and am waiting for the other 15 to get refunded

But used 15 dollars to buy the elite pass on a new account

[keen oriole]

The illegal top up amount has already been deducted but they still keep taking my UC's

It's so frustrating you know

[junior vigil]

Imao that just happened to me

[hallow gulch]

Please only purchase UC through https://www.pubgmobile.com/pay, otherwise your account might face trouble, @junior vigil.

[junior vigil]

Just make a new account

Pixel the way l done it was through refunding

So l got that top up reduction

[night cloak]

Can anyone help me

[junior vigil]

Ovie make a new account they ripped me of 30 bucks

[night cloak]

From where I can register my team

For Godzilla and king Kong tournament

[keen oriole]

I don't think i used any illegal purchase. I use your in game purchase and then i received my UC's at first at the start season 17 and at the end of s17 i received a notification i used an unofficial site and i didn't

@junior vigil i can't. 😩 😩 I already have so much in that account

[junior vigil]

Ovie it’s if you refunded off the AppStore

And keep paid items

[night cloak]

can u ban a person if he/she uses racist words

[junior vigil]

Which should not be in your account due to your refund.

[keen oriole]

@junior vigil oh i see

[night cloak]

and play racist songs

[keen oriole]

But i don't get a refund

[night cloak]

Fan anyone help me

[hallow gulch]

Follow the dates and times mentioned in #events, once the time comes, a room code will be sent so you and your team can join, @night cloak.

[junior vigil]

Then you must of accidentally cancelled something

[hallow gulch]

In-game, @night cloak ?

[night cloak]

yea

[hallow gulch]

Please report them using the reporting option in-game, @night cloak.

[keen oriole]

@junior vigil is there anyway i can fix it from the playstore

[junior vigil]

Get your stuff refunded

And move accounts that is the only way

[night cloak]

When is the registration timing and date for Godzilla and king Kong tournament

[junior vigil]

Your old items may be worth way more UC now

[hallow gulch]

The one in #events ?

[keen oriole]

It's been over 5 months. How doi refund them back

[junior vigil]

So your minus amount of UC could of went up

Search up play store refund

[fresh bay]

Are there specific programs that banned the account for a week?

[hallow gulch]

Please avoid discussing this here, @junior vigil and @keen oriole. Regarding your deducted UC, please contact customer support.

[keen oriole]

@junior vigil pubg is so stupid. They charge too much for game

[hallow gulch]

That is a possibility, yes.

[keen oriole]

@hallow gulch your customer support takes too much time replying

[junior vigil]

Well Ovie to finish up your stuck in debt

[night cloak]

When is the registration date and timing for Godzilla and king Kong tournament

[hallow gulch]

Refer to #events and stop repeating the same question.

[tribal fox]

Hey

[feral forge]

you may fill the form in #735483472432594994, the community session.

[heavy vortex]

section🤧

[woeful wolf]

Hi I have not touch my account in months and I came back today with a ban. Please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woeful wolf.

[desert falcon]

My game was not working

please tell me what should i do?

[teal star]

Slap the game

[desert falcon]

I del the game yay

[whole glade]

Where is the other 10 achievements?

[ashen crest]

how about midasbuy is it okay?

[lyric cedar]

Obviously they will take why u purchase from unofficial site when official is available.

[lyric cedar]

Yes

[ashen crest]

Ok Thanks

[ashen crest]

What is happening? why many people lost their account or someone have access to them me too someone have access to my account and I still waiting for customer service to replying to me😑

Someone talk pls!!

[fallen cedar]

Hello

Join me

Plz give your pubg I'd 👍

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @fallen cedar.

[midnight elbow]

I support decoding

[celest shadow]

Yes it is official. You can purchase UC in-game or through https://www.pubgmobile.com/pay.

[keen root]

Dear developers, please help me. I accidentally changed the server from Europe to the Middle East. Can you give me the opportunity to switch back to Europe?ID5615870341

[celest shadow]

Select the Incomplete option at the top-right of the achievements menu and disable it, then scroll down to the bottom to find the other 10 achievements.

[ashen crest]

great i’m always buying my UC from midasbuy and with my Apple account thank you

[celest shadow]

You will have to wait 60 days before you can switch to another server. Please be careful next time.

[keen root]

without 60 days, how can you no longer change the server? sorry to lose everything like that

[torpid cairn]

You can play with another team mate who is on another server

[ashen crest]

!!!!

[crystal gorge]

@ashen crest

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[keen root]

I understand just 60 days is too much and I would not like to play with other friends.

[crystal gorge]

@ashen crest understand

[torpid cairn]

This is so ridiculous that a company can't safeguard its user's data

@sick shale

See

[ashen crest]

someone already have access to my account which customer services I should contact too

[sick shale]

@night cloak Please report it via the online cheating report form when it is open.

[torpid cairn]

Its closed from many weeks lol

[ashen crest]

I am also frustrated that a company like Tencent cannot protect its customers' data

[night cloak]

Hm

[torpid cairn]

That's what I also said

[sick shale]

Please move to a discussion channel

[ashen crest]

This is a shame, I have loved PUBG so hard, I have played it since its release, and I haven't liked a game that much

[torpid cairn]

And it's like they are supporting cheaters

The admins also here

[whole glade]

i cant find it even if i disable it lol

but nvm

[torpid cairn]

They delete the message if I report a telegram channel here

And tell me to report through the from When it's open

[storm flume]

Please avoid going off-topic, @ashen crest and @torpid cairn. You may have unrelated conversations in #chat.

[ashen crest]

that’s don’t work I reported many of them , I reported to my friend before I remove him he was cheating but he didn’t get a pan

[sick shale]

Do you want to report cheaters in-game or online cheating content?

[ashen crest]

Online

[sick shale]

It takes time to review all reports, they will be removed eventually if cheating is found.

[night cloak]

My ROG Phone 5 why not support 90 fps in PUBG

[wheat monolith]

PUBG mobile had a so much Lag Help me out ?????

[ashen crest]

I want to fight people who sell cheat ingredients I can spend one hour every day to do that

[sick shale]

90-fps option isn't available on all devices

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @wheat monolith.

[night cloak]

Why

[sick shale]

I don't have further information in this regard, it might be available in the future when the feature is optimized for more devices. Feel free to leave your feedback in #old and include the device information

[night cloak]

ROG Phone5

😕

[sick shale]

Please read my message again

[night cloak]

Lower your graphics /fps.. And if the problem still persists.. Feel free to post it in #old

[night cloak]

Failed game

[daring latch]

Hello, my name is Muhammad. I am an iPad player. I left the game for almost two months. I had tests and entered the account and saw this band. Please please, please me. This is a problem. Please, and this evidence is that I am not a hacker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring latch.

[ashen crest]

is this new update it’s like 6 MB??!! any idea what it’s for?

[turbid moth]

My PUBG Mobile order with Razer Gold was successful but I did not receive the UnknownCash. My ID-5208218732
Name-SWAT々Chinmay

[sick shale]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail]

[spare bison]

It is 7mb and i dunno am just playing 😄

[uncut flint]

I keep getting brought back to this page, even after entering the correct details and I can't log in...

Even played a couple of matches about 12 hours ago...

[rustic nacelle]

What does the red radar thing do in livik titian strikes

[uncut flint]

Ask in PUBGM chat

[rustic nacelle]

I did

[uncut flint]

Go read Changelogs

[sick shale]

There is a patch supposed to fix duplicated emotes from RP S19 and previous RP rewards. I don't have information about other fixes

[rustic nacelle]

Where

[broken coral]

@sick shale need help i want move my in water button up dawn how to do? in control key maping?

[crimson salmon]

Just give me 1 genuine reason for getting low points while playing on emulator against emulator players

[broken coral]

@crimson salmon they tell that all is same but there mobile and emulator points so diffrent

[sick shale]

Red radar? Can you elaborate please

[rustic nacelle]

This

[uncut flint]

To provide you a better gaming experience, we will release an update starting from May 11 (UTC +0). The servers will not be taken offline. The update requires approximately 660 MB of additional storage space on Android and approximately 1.67 GB of additional storage space on iOS. Players on different versions will not be able to invite each other, so be sure to update as soon as possible.

Version 1.4 - Patch Notes

https://www.pubgmobile.com/webplat/info/news_version3/35372/60662/60663/60724/60725/60765/m22521/202105/889275.shtml

Read the Patchnotes

[rustic nacelle]

Thanks

[rustic nacelle]

Oh ok thanks

Probably should’ve of read that first lol

[night cloak]

i want to change my server @sick shale

[vernal trench]

Who can I talk to about: ban received unjustly? at least to tell me for sure the reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal trench.

[night cloak]

If u have already changed your server, u need to wait for the cooldown before u can change again.
if u are changing for the first time, go to settings, scroll down, you'll see an option for selecting a server of ur preference

[ashen crest]

6 in my iPhone

[formal flare]

Why i am getting this ??

[sick shale]

Where are you from?

[formal flare]

Nepal bro

[sick shale]

Try to use a different network

[formal flare]

I had restarted devicr several times

[ashen crest]

all right

[formal flare]

Is this because of isp ??

[sick shale]

Could be, try to use a different network to make sure of that

[faint ice]

Why do i keep getting this message when i try to send some pop to my friends my account level is 69

[sick shale]

Spend 15 minutes in any mode

[old hare]

Is it fine to use vpn

[night cloak]

refer to #faq 3.18

[exotic thicket]

Why everyone is getting banned for no reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic thicket.

[sullen lion]

Recall option returning rewards option is not visible! Whats the fix??

[final cloak]

PUBG New state pre registration link ?

[night cloak]

This server provides support for the Global version of PUBGM only.

[sullen lion]

In some accounts, for returning people, rewards are not visible we are not able to enter code...!! Please fix !!!

[final cloak]

PUBG new state discord server link ?

[night cloak]

Sorry, I'm unable to provide that!

[lofty tinsel]

What does it mean this pan icon near start button?

[heavy vortex]

@lofty tinsel 🤧

[abstract jungle]

LOL

[cursive oxide]

what does this mean?

[minor glen]

How to find hidden achievements

[night cloak]

The game client might have detected some anomalies while connecting to the server resulting in a

?!

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[hallow gulch]

They're hidden for a reason, our community members are unlocking new achievements everyday, keep an eye on our discussion channels.

[cursive oxide]

ip ban?

[hallow gulch]

Refrain from begging please, @green vortex.

[night cloak]

I'm not sure about the exact reasonn..
@hallow gulch might be able to help u out?

[hallow gulch]

Refer to our #faq channel, subpoint 4.9 for further information, @cursive oxide.

[cursive oxide]

oh so there are still chance of getting unbanned?

[night cloak]

yes..according to your screenshot, the is just for a few hours

[cursive oxide]

oh i thought it was the time that i got banned

thanks anyway

[night cloak]

it says: unlocks on..
Happy to help :)

[tardy crescent]

Many of the websites/YouTubers share Redeem Codes of PUBG MOBILE. How they get it? (Not Official site/YT)

Any way to get them?

[thin void]

Why this pan option coming of pan at starting what does mean it's coming in few people's account not all slwhy? @hallow gulch

[celest shadow]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[cyan portal]

@celest shadow when Kong crystal will come?

[night cloak]

It means that you're close to next rank , and your next game is crucial.

[celest shadow]

No information in this regard.

[scenic lynx]

The new emulator server is really giving delay and causing bullets not to register, Please fix it ASAP as this is a game issue and not an emulator issue so thats why I'm reporting it here

[cyan portal]

Oo! Hey is that red color ban pfp in this player id means it's id is banned?

[celest shadow]

Yes, the ban avatar indicator is applied for a 30-day suspension and above, @cyan portal.

[tardy crescent]

Maybe you missed my question 🙂

[cyan portal]

Oo wut if the ban is permanent so that pfp would be their or not when the id is banned permanently

[celest shadow]

Redeem codes can usually be obtained during livestreams on the official esports channel.

[tardy crescent]

Okay, but do they always give ?

[celest shadow]

The ban avatar indicator will stay if the player have been permanently suspended.

[celest shadow]

Only during the livestreams.

[tardy crescent]

In all streams?

[cyan portal]

Oohoo thanks

[viral pulsar]

What does this pan means?

[night cloak]

refer to this @viral pulsar

[wide void]

Move to #chat for general chatting

[frail sable]

hello my account was hacked can i get help?

[storm flume]

Please avoid going off-topic, @cyan portal. You may have unrelated conversations in #chat.

[wide void]

Contact ingame support

[storm flume]

Please contact the customer service for further assistance, @frail sable.

[wide void]

Following the conversation@frail sable

[celest shadow]

It depends.

[frail sable]

where is customer service

[small onyx]

How to find pubg hide achivment @celest shadow

[frail sable]

ok i under stand thanks

[wide void]

You cannot find them until you complete them

[pallid briar]

Please check subpoint 5.4 in #faq.

[small onyx]

How to know which new Hide achivment add @wide void

[wide void]

They're hidden for a reason, our community members are unlocking new achievements everyday, keep an eye on our discussion channels.

[small onyx]

Ok but I don't understand Without knowing how I complete achivement ?

This Achivment add or not in pubg m @wide void

[viral pulsar]

Ok this question was recently asked by another player on this channel and a different moderator answer him/her that her/his account is in review?how can I know if there are different answers to one question?

[wide void]

Keep an eye on our discussion channels members complete them everyday

[small onyx]

Ok thanks

👀

[night cloak]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.
this is the official answer according to @celest shadow

[celest shadow]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.
This is the official response from the community team. You should not worry about any other answers in regards to the pan icon located at the top-right of the Start button.

[viral pulsar]

Ok thankyou

[near folio]

Brother it's been 5 days still it's not fixed 🤔

[night cloak]

Hey, I have actually a bit of a big problem. So to put in the situation, me and my team are register in the PMNC (France) but one of our players had one of his social network hacked and by this his account was played by someone else. He tried in many many ways to re secure his account but somehow this hacker find a way everytime to enter to his account. So for that he took his other account to play the PMNC because it is too risky to play with the other account but problem is that we can't register this account with our account because it was already registered. I am in a big trouble and i am asking to you for a solution if you can give. Thank you very much and i'm sorry for the trouble given 🙏

[wide void]

To change your roaster details you may contact your pmnc manager via email they gave on website

And to secure your players account you may contact customer support ingame and prove ownership of account to unlink the leak link

[night cloak]

report hacker with video?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

hier or?

[night cloak]

thank you very much it will be very helpful 🙏

[wide void]

Your welcome ❤️

[gusty acorn]

I'm playing for 2 years and already level 65 but I can't send bike,chicken,heart popularity to my friend

[night cloak]

You need to spend 15 minutes daily in a battle if you want to send popularity.

[gusty acorn]

Oh thanks

[night cloak]

No problem.

[tepid talon]

Hello There, when the Kong Crystal come back? is there any plan for it?

[wide void]

There is no information given regarding this

[wide void]

Keep an eye on #news

[tepid talon]

@wide void Thx, i hope we get it back.

[wide void]

Feel free to state your feedbacks in#old

Use #clans

This channel is dedicated to issues about pubgm

[spice kettle]

No clane recruitment

[wide void]

No

Delete the above messages

[spice kettle]

But minimum Gold 1 tire required

[wide void]

You should use #clans for player that are interested in joining clan

[celest shadow]

Please use #clans to recruit players into your clan, @spice kettle.

[sour tinsel]

Cancel the third link to the account of PUBG

[wide void]

Contact ingame customer support

@thin halo

[thin halo]

@spice kettle >>> #clans

[spice kettle]

You have only gold 1 tyre

[storm flume]

Please avoid going off-topic, @spice kettle. You may have unrelated conversations in #chat.

[wet shell]

i want to remove my gmail

[thin halo]

This channel is meant for in-game support, @spice kettle. You can have conversation in #pubg-mobile.

[storm flume]

Please contact the customer service for further assistance, @wet shell.

[wet shell]

noone is responding

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @wet shell.

[wide void]

@feral forge

[long bane]

can you explain why pubg mobile did not give me points in that game or basically stole my points i would say ?
FYI: i did not kill any teammates in that game & i was already on 3062 points before the game
thanks for an explanation

[winter oriole]

I am unable to log in my Pubg account.
It's showing your account has been disabled for
Violation of Pubg mobile Guidelines.
But I don't do anything wrong or violates any rule on my Account .
I follow each and every rules and regulations carefully .
Acc. No. - 5227834627
Acc. In game Name - 『ĀŁpHā』
Kindly help
Thanks You

[oblique zephyr]

Season ended my guess

Njr

[long bane]

@oblique zephyr it's today 21/05 game

[oblique zephyr]

Strange

I've seen 0 games

[olive isle]

Kindly contact in-game customer service

[solemn solstice]

What is ment by an action ability in the kong crystals (newly added one)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter oriole.

[modest meadow]

my account is hacked and hacker has linked his facebook id please help me

[white wharf]

Hey Pubg Mobile Team.

This side Ayogi Gamer and I have a YouTube Channel where I Make Pubg Mobile Tournament Analysis videos and also I cover official Tournaments News and Update where i use Tournament matches small clips and do voice overs on it.

• As I make Analysis videos on tournaments, My content is about guide people to pubg mobile tournaments.

Need permission to use your tournaments vidoes. It will be very helpful for me

Kindly reply Please....
should i continue to make content or stop ?
:)

[wide void]

You can contact ingame support for assistance regarding the issue

If you provide info of ownership of account they might unlink it with your concent

Make sure to secure your other links and then contact customer support ingame @modest meadow

[marble talon]

I have the same problem but the hacker is getting my account banned what happens if I get 10 years ban next time because of him ? , I have all the proves that I’m the real owner even screenshots of the first game on my account but I’m seeking fast reply before he gets it banned 😦

[rustic fable]

How do i contact an official for a pubgm event?

[sick shale]

What event?

[rustic fable]

If someone wants his event/tournament to get verified from pubgm what should he do?

For tournament/esports room?

[sick shale]

Please refer to this message:
▪︎#questions message

[celest stump]

Hello

My Acc Is Ban For No Reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest stump.

[night cloak]

@celest shadow Can u check your dms please?

[wide void]

Please contact ingame customer support after securing the link you have access to with all the profs of ownership customer support will be able to help you

[night cloak]

@wide void is there a possibility to send proof that an account is urs when u cant contact ingamsupport because u dont have access anymore to the account? Because mine got hacked

[pallid briar]

You can contact in game customer support thought the log in page.

[night cloak]

i spent over 10000€ and i can show every transaktion lol xD

but theres always an bot responding?

Its no use i tried so often

I need to talk to an real person

from support

[wide void]

Yes you can contact them from login menu from right side you will see help icon

[wide void]

You will be able to talk to a real person in customer support

[night cloak]

bruh i really hope so. 10000€ is much money

if i am unable to contact a real person can i come back to u?

[wide void]

You can come back to us if you face any issues other than this as only ingame support deals with suspension and hacked account issues

[exotic cedar]

Hay is livik glitch fixed ? I mean the crazy zone 🤠

[night cloak]

ye maybe i can contact a real person trough u

[wide void]

To what glitch are you referring to?

[wide void]

I am afraid that they might not be able to help you regarding the issue

Only customer support ingame can help

[night cloak]

damn, is it possible to talk to a real person tho?

[wide void]

This is not a glitch the blue zone moves toward the safe zone this is due to the new mode introduced in livik

[night cloak]

i always get bots

i mean is there even a possibility?

Or will it always be bots

[wide void]

Yes it is possible they will contact you ingame support chat

[night cloak]

bro imma try today again. I hope it works

[exotic cedar]

So this is not glitches? It is intently added as that?

[wide void]

Sure

[wide void]

Yes the blue zone moves toward the safe zone to make it more enjoyable

[night cloak]

#oggyformoderator

[exotic cedar]

And I am dying because for that, what's fun in that?

[wide void]

❤️

[wide void]

You have to move toward the safe zone as it intends the blue zone to move toward the safe zone

Feel free to state your feedbacks in#old @exotic cedar

[white wharf]

How to take permission from officials

[wide void]

I have no Idea moderator will help you in this regard

[white wharf]

If you have a power than please send this to mods

[onyx cairn]

Hey this is Daniel from PUBGM Esports team. What kind of videos do you mean with "your tournament videos"?
The official broadcasts?

[dull tendon]

If I was banned without using violating any rule , what should I do ? @white wharf

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull tendon.

[silk crag]

Yo

[storm flume]

Please do not use languages other than English, @nocturne mesa. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wide void]

What issue are you facing?

[nocturne mesa]

I want to untie the third link in the game because it is stolen from me

[storm flume]

Please contact the customer service for further assistance, @nocturne mesa.

[lucid dune]

My account has been stolen. Please help me immediately. I have everything that proves the ownership of my account

[plush socket]

Hello, my UC disappears from my account because I made a purchase on another site. The fact is that I, on other sites did not make purchases, what could be the problem?

[storm flume]

Please contact the customer service for further assistance, @lucid dune.

Please refer to subpoint 5.4 in #faq for further information, @lucid dune.

[sick shale]

Could be caused from old purchases, it's not necessary to be the latest one

[plush socket]

no i haven't made any purchases on other sites at all, here's the thing. And already 1000uc has disappeared

[storm flume]

Please contact the customer service for further assistance, @plush socket.

[lucid dune]

I talked to them, but nothing happened

[autumn saddle]

Will s19 continue in battlegrounds mobile india if I complete half rp

[radiant dirge]

what happened to the crew button

[white wharf]

Messages got deleted?

[glass terrace]

guysss

i can't login to my account

[white wharf]

Hey mods please help me on this

[glass terrace]

how do i fix thiss mods🥺🥺

[storm flume]

Please contact the customer service for further assistance, @glass terrace.

[radiant dirge]

why crew button gone

[glass terrace]

then why tf am i here 😂😂

[sick shale]

Please follow up with @onyx cairn. #questions message

[glass terrace]

yo

[night cloak]

The twitter which i have linked to my pubg account is got hacked and he still using my pubg account but i have access to my play games which i have link in my pubg account too...
Can you pls immediately de link twitter from my pubg account
Character id 5335610574

@night cloak stop spamming same message over and over again

[celest shadow]

You can access your crew from Matches > Crew.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @autumn saddle.

[night cloak]

@celest shadow can u please check your dms?

[celest shadow]

Please state your inquiry here, @night cloak.

[night cloak]

aight, wait

I first got an 1 day ban, then a 3 day ban, and now i thought i can play again, but no i got an 7 day ban insteas. Next is 30 day ban and then 10 years?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[glass terrace]

yo

[night cloak]

@celest shadow pls solve it...

[glass terrace]

piston can you help me out??

[sick shale]

We can't assist with account related issues as we are not affiliated with the customer support in-game. Please contact them, state your issue properly and answer the FAQ bot according to it

[glass terrace]

bro i can't contact customer support i live india

[marsh viper]

bro i can't contact customer support i live in Egypt

[white wharf]

@onyx cairn no official brodcasting sir. I use 3 to 7 minutes clips from tournament matches and do my voice over and Analysis on that. I make videos for education and entertainment purpose

[sick shale]

We can't do anything with that

[sick shale]

Why not?

[knotty socket]

Hi somebody linked third link with my account either email or number? What to do now?

[marsh viper]

My account is banned and i want talk supporter

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marsh viper.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. Refer to subpoint 5.4 in #faq for further instructions on how you can contact them.

[finite timber]

hi anyone there >\

[white wharf]

no official brodcasting sir. I use 3 to 7 minutes clips from tournament matches and do my voice over and Analysis on that. I make videos for education and entertainment purpose

[wide void]

Yes?

[supple hatch]

I need to report facebook streaming, using full cheating tools [speed, aimbot, full skins ] I want to report it .. thanks

[lucid dune]

The thief linked his accounts (facebook - e-mail - Game Center - apple id) and my secure link is Twitter, what should I do?

[glass terrace]

guyss

[wide void]

https://bit.ly/3soBavK use this link to report as the form opens

[glass terrace]

bruh i really can't

[white wharf]

@onyx cairn sir i can dm you about my work and all but unable to send you a message.

[sick shale]

We can't help with this issue here. Please stop repeating same questions over and over....

[supple hatch]

It is closed now.. I need to report the live streaming , it is urgent.

[wide void]

@sick shale

[proud crown]

Why doesn't my phone have 90pfs when it supports 165?

[supple hatch]

He is using full cheats : aimbot, full skins, speed, magic bullet, and showing everything to all

[sick shale]

Please wait until the form opens up and report it...

[dusky river]

If I play in conqueror rank with a bronze ranking teammates will this make me unranked ?

[supple hatch]

that's why he said no one can ban me

[lucid dune]

The thief linked his accounts to my account (facebook - e-mail - Game Center - apple id), and my secure link is Twitter, what should I do?

[finite timber]

solve plz ?

[wide void]

Contact ingame support for assistance follow this Conversation

[sick shale]

Please contact customer service via login screen for further assistance.

[wide void]

Contact ingame support for assistance following this conversation

[proud crown]

@sick shale Do you know when 90fps will be available to Red Magic 6 pro?

[celest shadow]

Please update your game to the latest version, or reinstall it from your app market.

[supple hatch]

The streamer is challenging anyone to ban him at the stream, even the company .
He is playing with others top let them get high rank easily and quickly

[dusky river]

Any support?

[knotty socket]

How to unlink third link email/phone number

[finite timber]

@celest shadow its updated lol tell me plz what i can do ?

[sick shale]

It cannot be unlinked

[exotic cedar]

@celest shadow are you sure the zone system in livik is not a glitch?

[knotty socket]

@sick shale what if the hacker hacks my account who holds responsibility?

[storm flume]

Please contact the customer service for further assistance, @knotty socket.

[celest shadow]

I understand your concern. You can report the cheater's YouTube channel when the online PUBG MOBILE cheating content form is reopened. Please be patient.

[celest shadow]

Please try repairing or reinstalling your game.

[knotty socket]

Where can I contact them? Can they unlink the email/number?

[finite timber]

@celest shadow ok

[wide void]

Sometimes it's due to src version change they may contact ingame support following the conversation I gave

[dusky river]

Hello 🙂

[knotty socket]

Am pushing towards conqueror and with this going on I can't focus on my game.....

[wide void]

Ingame customer support

[knotty socket]

Ok

[finite timber]

@celest shadow i will try nw

[exotic cedar]

@celest shadow

[wide void]

@exotic cedar

[heavy ferry]

@polar marsh Somewone hacked my id with email and its password and now he linked his Twitter in my account. Would you please help me tonunlink my account of Twitter i will give you all the details which are required

[celest shadow]

If the player had not reported of an account compromise on his end, for example if his social media account had been accessed by someone else, then there should not necessarily be the case. However, it is a possibility that an unauthorized person had accessed the player's account with a modified version of the game.

[celest shadow]

If you are playing the event mode in Livik, then it is intended. If you encounter bugs with it, please report it in #old.

[wide void]

It happened with me as well 🤷‍♂️ I know the possible solution but I don't recommend it

[celest shadow]

No, it will not.

[wide void]

It is due to src version change my account was not compromised at all it is just 5to 10 mb patch update then it fix 🤷‍♂️

They may change dns setting that will help as well

[celest shadow]

You cannot recommend it because it is a violation of PUBG MOBILE's terms of service and can risk an account suspension. I am aware.

[night cloak]

hi . my account is hacked . and he linked with gameplay and up the version

[celest shadow]

Hello, @heavy ferry. Please change the password of your linked e-mail address first. Once you have secured your account, you should contact the customer service in-game and request them to unlink the unauthorized person's social media account.

For account related issues, please contact the customer service in-game for further assistance, @night cloak.

Can you please try repairing your game?

[night cloak]

i tried

they not answer

[celest shadow]

Feel free to mention me if it did not.

Please make sure that you answer the FAQ bot according to your issue so that you can be connected to the proper customer service representative, @night cloak. Be advised that the customer service in-game receives an enormous amount of requests every day, and that you should be patient when waiting for a response. Thank you.

[wide void]

DNS is also a violation?

Subpoint 4.3 #faq

[celest shadow]

I was referring specifically to modification of in-game files, and not DNS.

[wide void]

Oh right

Got it ❤️

[night cloak]

i want my account back 😭😭

[knotty socket]

Give Pubg mobile email support will contact them with details..

[celest shadow]

We are sorry to inform you that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

[e-mail]

[knotty socket]

So I need to Contact here not that email okah

Can anybody give me format for reporting of unlinking of third link milk email/number my English is not That great

[balmy raptor]

5278310866
Hackk

[wide void]

https://bit.ly/3uDSJZv use this link to report

[night cloak]

is it legal to buy and sell pubg mobile accounts?

No*

[night cloak]

.

[fallen needle]

Instead of this notice they should rewind mine stolen UC ..

[keen root]

Dear pubg mobile developers. Can you help me? I accidentally switched the server from Europe to the Middle East and now I have to wait 60 days ((. I think to delete the pubg because it's too long for me. But there is one hope that YOU will help me. I will be very grateful. ID5615870341

[night cloak]

Sadly , you have to wait 60 days. Although if the leader of your team has Europe as chosen server, then you will be able to play on Europe.

[keen root]

yes, but I will not be able to increase my rank

[fallen needle]

Exactly … I lost 9k UC this hacker sent popularity to his main 🙂💔

[night cloak]

On europe yes , but the rank on Middle east (your chosen server) will increase even if you play on Europe.

[keen root]

I understand that, but I don't need a rank in the Middle East 😑

[night cloak]

@keen root no you will have to wait 60 days only now till than you can play using a secondary acct

[lime juniper]

We would like to address the recent alleged disclosure of user passwords that has been circulating online. Based on our investigation so far, some users may have been using the same password for PUBG MOBILE as other products or services. Unfortunately, if one or more of these other services are compromised, and a player uses the same password for PUBG MOBILE, then a malicious actor may try to exploit that across multiple products and services. Please rest assured that no PUBG MOBILE systems have been compromised, and any allegation that password data has been disclosed by PUBG MOBILE is false.

We strongly recommend our users to change their password to something that is unique to PUBG MOBILE. The privacy and security of our players and their data is our priority. We constantly review and update the security measures to PUBG MOBILE accounts. If you are having any trouble accessing your account, please contact our customer service and we will respond as quickly as possible.

Please refer to #news for more details:

#news message

[lethal beacon]

My accounts been hacked into. What do I do? I still have access to my account for now.

[keen root]

I do not want to use an additional account

[celest shadow]

As the e-mail and phone number link feature is still in beta, it is still not complete. You can change the password of your linked e-mail address with the following steps:

You simply need to log out, select e-mail/phone number as your login method, enter your e-mail, then you will need to intentionally enter the wrong password a couple of times. Once you have done this, you can select the forget password option to change your password. A verification code will be sent to your e-mail address, then you can change your password.

[night cloak]

@celest shadow what if the user is from india as all the service is disabled for us?

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @night cloak.

[celest shadow]

Did the unauthorized person linked their social media account to your PUBG MOBILE account?

[night cloak]

@celest shadow than whom should we contact?

as in game customer service is also not available for us

[celest shadow]

We are unfortunately not able to assist you since PUBG MOBILE is currently not available in your country, @night cloak. Please refer to subpoint 4.10 in #faq for further information.

[night cloak]

Is so many accounts are being hacked. Is this not indicating of a potential leak or breach from PUBGM/Tencent. In the past few days since I have been trying to get my hacked account back, I must have seen literally hundreds or thousands reporting that. Here or Twitter or other social channels. And there is no help from in game Customer Support whatsoever.

[steep cradle]

Hi is this fixed yet? Or is it really identical to the old one? Hmmmmm

[celest shadow]

There will be a patch to correct it this week.

[heavy vortex]

A 7mb update ,today fixed it. 🙂 ||but it doesn't looks good ||

[steep cradle]

I was kinda looking forward to it buttttt it still konda looks the same lol HAHHAHA

[brazen zephyr]

why I got this message ?

[mortal apex]

You may secure your password with a stronger one, in order to avoid risks from external intrusion, @brazen zephyr.

[brazen zephyr]

Thanks Tina

[neat mason]

Hi @celest shadow , i totally understand. I was just writing them for a feedback and reconsideration. I appreciate your response in the other channel. Thanks a lot. But please dont delete my message 🙂 hope you and your family is safe

This is regarding to your reply to the other channel #old @celest shadow

[celest shadow]

Your message in #old will not be deleted so that the community team can view and read it. You are free to use the channel to share your concern regarding the game.

[neat mason]

Thanks, brother

[night cloak]

Hello. Can someone explain me how i can unlink my email linked?

[lethal beacon]

The unauthorised person did not link their social media. I have my social media and email linked to pubg. I have now changed my passwords to both social media and email accounts. Am I safe?

[celest shadow]

You cannot unlink your e-mail address at the moment.

[celest shadow]

Those are very good measures to take, well done. You can also try using the log out of all devices option.

[lethal beacon]

Thank you for your help. I did log out of all devices when changing my password on social media. Is that what you meant?

[deft flume]

my account is hacked and all my uc is gone. My account region and server has been changed. I immediately changed password but whenever I try to login with my linked social media account it ask me to make new pubg account. I need help asap.

<@&481161015728406538> help me please

[celest shadow]

Did you perform this in-game as well?

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[lethal beacon]

How do I do this?

[deft flume]

yes I did log-out of all devices.

[odd cave]

When is the Event Titian New Mode Ends?

[celest shadow]

From your in-game basic settings > Log out > Log out of all devices.

[odd cave]

sad That No One Replied!

[celest shadow]

You may refer to the version 1.4 patch notes in #news. The dates of each event is listed there.

[storm flume]

Please contact the customer service for further assistance, @blissful shale.

[odd cave]

Thanks Piston , ||You are Always Great! Keep it up!||

[idle sail]

I want to cancel the Facebook account that is linked to the game account, knowing that the Facebook account is not mine

[stray peak]

My pubg account get hacked now,the hacker delet my Facebook account and Unlinked all my emails,please help guys

[hallow gulch]

If you are not able to unlink an unwanted social yourself, please contact customer service for assistance.

[storm flume]

Please contact the customer service for further assistance, @stray peak.

[stray peak]

The coustomer service on game?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @stray peak.

[idle sail]

I have been asked to deliver the first purchase made on the account and I am not finding it

[thin viper]

What is that

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @obsidian leaf.

[hallow gulch]

Your account doesn't seem secure, do as said in the notice, Change your information used to log in to avoid facing bigger problems, @thin viper.

[sacred veldt]

amm.....any help?

I live outside European countries and I want to change my files outside European countries

helloooooo....

[hallow gulch]

Once the account is made inside of the EEA, you cannot change or transfer it to any other region, @sacred veldt.

[sacred veldt]

wah;-;

[silent junco]

Please help me i saw pan on start button why it is show?

[night cloak]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[silent junco]

Thanks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @obsidian leaf.

[lethal beacon]

My account was hacked. The hacker switched server, which means I lost all progress from this season. Is there any way to get it back or even go back to my original server?

[night cloak]

Unfortunately, no. You need to wait for the cooldown. You can still play cross-server matches with a teammate of your desired server ( make sure he's the host). But the stats of your current server will be affected, not the original one.

[lethal beacon]

Ok. That's not good. I made Ace tier in 4 days. Now back to gold on a server I don't want to be on. Looks like conqueror is out of the window this season 😔

[olive dove]

It means that the next match is a key (important) match. You are close to level up to the next tier.

[night cloak]

I have managed to get real IDs of people who hacked my account and 3 of their email addresses also. People who deal with accounts selling on platforms like Telegram. I have proofs. Where can I report them?

[solemn chasm]

Help pls 😔😔

Cant login my game for 3 days since.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[restive osprey]

hey i paid 10$ for 600 UC and i didnt recive my UC but payment was successfull and my money was taken down. What i have to do? i have proofs about payment if you want that here is it

[wide void]

Contact ingame support for assistance regarding purchase issue

[restive osprey]

okay thanks

[wide void]

Anytime

[zinc oyster]

My account was hacked.

I want to communicate with the support.

[wide void]

Contact ingame support following the conversation

[wide void]

On discord you will not be able to get any help regarding this issue

[zinc oyster]

How to remove internal or third binding

[wide void]

You will have to contact customer support ingame for that purpose as well

[zinc oyster]

Thank you

[wide void]

Anytime

[night cloak]

Thank you

[signal vortex]

first my account was hacked due to tencent's own failure and now banned. Great day!

[viscid forge]

Need help 🙏

[wide void]

Refer to the pins of channel

[night cloak]

It means your account is not very secured. Please change all of your passwords.

[wide void]

According to the community's feedback, we have noted that there are some users sharing players' e-mail address and password on some platforms. Account security is incredibly important, and the claim that PUBG MOBILE has leaked users' information is groundless. Sometimes, players use the same username and password when registering accounts across different websites and services. Therefore, if the account and password registered on one website is exposed, the same person's accounts with other websites or services can also be at risk. Although this type of malicious use of password data is not the result of a compromise of PUBG MOBILE's systems, we work with law enforcement to help identify criminals responsible for such activities. For PUBG MOBILE players, we strongly recommend you to create unique and strong passwords for your in-game accounts. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as quickly as possible.@signal vortex

[viscid forge]

@night cloak ok thanks will change pass now🙏

[night cloak]

welcome

[signal vortex]

I changed passwords a long time ago and it has not been resolved. The hacker still has access

[wide void]

You should have contacted in-game customer support to unlink the weak links

[cosmic shell]

Hello, My UC is being deducted from my account and continue doing this..
I want to know how long it'll deduct UC and how much it'll deduct?

[wide void]

Check your ingame mail if you have any notice there about deduction

[wide void]

If there is no notice you can contact ingame support for assistance

[wide void]

@cosmic shell

[zenith hawk]

I lost my account UC when there was a news of 3rd mail leakage

[night cloak]

need help

[zenith hawk]

He used it for his popularity

[cosmic shell]

No there's notices I know, What I mean is I want to know how much I must be paid of the UC?

[wide void]

Refer to the pins of channel and avoid having irrelevant conversations here

[wide void]

What notice was there?

[cosmic shell]

Deducting 520 UC and 120 also

[wide void]

Can you send screenshot here

[wide void]

You have made purchases from unofficial sources @cosmic shell

[cosmic shell]

I purchased it from ingame

[wide void]

You will not get any uc bought from there as a panelty for violating ToS

[night cloak]

I am trying to buy some UC but my payment method is keeps declined I don't know what to do please help me out

[wide void]

That is not possible do you have receipts?

[wide void]

I am sorry unfortunately I don't have any solution for this moderator will help you with this @celest shadow

[cosmic shell]

Now no..
But I want to know what is the quantity you will deduct ?

[wide void]

All the uc purchased from unofficial source will be deducted

[muted mantle]

اكونتي اتبند ليه

[storm flume]

Please do not use languages other than English, @muted mantle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cosmic shell]

I can't purchase anymore for no reason I am sure my purchase was from ingame
Do you have any solution please ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @muted mantle.

[glass drum]

Since the game now admitted that security breaches happened they should unlink all social accounts and allow the registered email or phone only to relink the social accounts.. Hope game developers can read this

[celest shadow]

Please refer to the following support article for possible troubleshoots:

https://support.google.com/googleplay/answer/1267137?co=GENIE.Platform%3DAndroid&hl=en-GB#zippy=%2Cif-you-see-your-payment-was-declined-due-to-an-issue-with-your-account

[wide void]

Refer to the pins

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[glass drum]

Received a message in my game the security breaches happened and I should change my registration game password

[wide void]

Then you should change the passwords to make it secure

[glass drum]

Which I already did, the fact is pubg now is starting to relise that our accounts got leaked somewhere

[cosmic shell]

My account got ban from purchasing from unofficial sites as you say.. So I want to know how much I will be paid because I don't remember?

[wide void]

Refer to this message

#questions message

[glass drum]

Well I already did the bottleneck is the hacker will be able to access with the account he linked.

[celest shadow]

You will need to check how much UC you had purchased by unauthorized or illegal means on your end. Feel free to check it via your payment receipt from your e-mail or elsewhere.

[silver wedge]

Help me pls

[wide void]

You can contact ingame support if you wish to have any other information regarding this

[silver wedge]

Pubgm Admin Help Me Pls

[cosmic shell]

If i show you the receipts you can solve the problem?
Cause I always buy from ingame or the official site Midasbuy.

[glass drum]

Well I contacted them send screen shots since 2018 and latest payment which they keep say something missing

[celest shadow]

Unfortunately, we are unable to assist players with an account related issue here on Discord. Should you have any concern, please contact the customer service in-game for further assistance.

[silver wedge]

@night cloak Banned Pls Pls Plssss

[celest shadow]

Please report the player in the game, @silver wedge.

[solemn chasm]

Help pls 😔😔

[wide void]

Yes?

[wide void]

Are you from India?

[tender kestrel]

Hello
I need your help someone is useing my id number as name for him
On guest account and he put sexual picture so who search my id number that account shows

[solemn chasm]

No from pak currently living in UAE

[wide void]

You can report it ingame

[wide void]

I don't have solution for this wait for moderator to assist you

[celest shadow]

Please do as instructed by the notice. You may contact the customer service in-game.

[solemn chasm]

Om thanks piston and Oggy

[celest shadow]

What is the player's numeric in-game user identification?

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[night cloak]

Someone hacked my account. Help me

[silver wedge]

10 year banned pls

[solemn chasm]

TYSM Piston
I can now login successfully to my account 🌚❤️

[viral marlin]

is anyone else facing 3rd login issue?

[celest shadow]

Hello, @night cloak. Please make sure that you have secured or recovered your compromised social media account or e-mail address. If no unauthorized social media account is currently linked to your PUBG MOBILE account, you may use the log out of all devices option to secure your game account.

Should it not be the case, you may contact the customer service in-game for further assistance. Please refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

Very glad to read that.

An appropriate punishment will be applied once a violation is found, @silver wedge.

[tender kestrel]

51442603220

[celest shadow]

If you are unable to log in via your linked e-mail address, please consider using one of your linked social media accounts.

[night cloak]

The hacker make account ban for 1 day, 3 days then 7 days.

Between time he logged out my twitter account

[viral marlin]

i can login from my social media accounts but the email login is gltiching o.o

[celest shadow]

Since this feature is still in beta, you may encounter some issues with it. If you are unable to log in with the verification code, please report the issue in #old.

[silver wedge]

I posted your photos why wasn't immediately banned

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[north mica]

My account has been accessed by someone using my facebook account and the person who has accessed it someone how managed to lock the Facebook account and they linked my account with their google play games account I only have email to sign in with my account. Upon contacting with PUBGM support they asked me few details and I gave them everything except the first ever purchase receipt and they customer service isn't ready to help me because of just one receipt. I'm in desperate situation. Can anyone help me out here?

[celest shadow]

You should directly report the player in the game.

[silver wedge]

who is the pubg maker

[celest shadow]

Noted, thank you. We will forward it for you.

[tender kestrel]

Ok

[night cloak]

@north mica help me bro

[left bobcat]

Help me #questions

[viral marlin]

okiiieeeeeee thankkeeewwwwww

[left bobcat]

must use old account verify code
What is this #pubgm-support

[night cloak]

How can I recover my account

[cold drum]

why new kong crystal can't jump and run

[vagrant onyx]

Why you would post your phone number

I mean you should hide the phone number

[night cloak]

Get in touch with the in-game CS for further assistance

[vagrant onyx]

Use edit app and hide the phone number

[left bobcat]

No problem

[hybrid plover]

my account was banned without any reason im clear why !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hybrid plover.

[left bobcat]

Any one help me

[night cloak]

Not supporting. All are system generated replies!! I think!!

[manic totem]

i never made a purchase during this time period what do i do?

[night cloak]

That's the only way.
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[sick shale]

@left bobcat Please hide your personal information next time. Regarding your issue, is the phone number linked to another PUBG MOBILE account?

[sick shale]

You can say that instead

[manic totem]

you know they’re just gonna bs me right?

[left bobcat]

Phone number linked

[night cloak]

How do we know.. someone will do attention ?

[manic totem]

and close my case and make me start over

[night cloak]

You just need to provide correct information and be patient.
We cannot help u with account-related issues here in Discord. Thank you.

[night cloak]

Ok

[left bobcat]

Help me #questions

[night cloak]

Please share earlier stage of this conversation.. I need to recover my account. Someone hacked

[sick shale]

Please answer if the phone number is linked to another PUBG MOBILE account

[onyx cairn]

If you are streaming the game and recording it at the same time, you can surely do that. You do not need any permissions to do so.

If you want to ask if you can spectate official tournaments to record the gameplay I have to refuse this request instead.

[left bobcat]

Not

I am try my all numbare

[shut vault]

Peace be upon you. My account was attended without any reasons. Can you help me?

[manic totem]

just answer like normal. every agent is different

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut vault.

[oak bridge]

Me not an hacr

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak bridge.

[wide void]

He want to say that he just clips out some clips of tournaments and then do his analysis about what could a team do and what should be strategic gameplay in that situations

[left bobcat]

@sick shale pls help me

Sir

[sick shale]

How many verify codes did you receive?

[left bobcat]

Yes sir

[night cloak]

Help plz

@lime juniper can i get content creator role?

[sick shale]

Please refer to community section in #735483472432594994 for further information

[night cloak]

Guys plz see my ss what can I do now

[dry shadow]

Hey there pubgm support team.
My account was hacked and my social media accounts were unlinked and linked with some other Twitter account. Fortunately I had my email linked and got access to my account and I linked one Google Play account but I cannot unlink the Twitter account.
Please help me with that.

[sick shale]

Change the password of your PUBG MOBILE account and the linked social media accounts

[night cloak]

Bro I change my third link paassoword can I change also social medias?

[left bobcat]

@sick shale sir any solution pls

[manic totem]

i swear to god if they say they cant help me.

[sick shale]

It's recommended to do so

[night cloak]

Rebel thanks man

[white plover]

I cant I jump when I use kong crystal

[dry shadow]

@sick shale @polar marsh

[viral marlin]

@sick shale The 3rd links are gltiching, we can't link phone numbers or email addresses nor change them, i recently tried changing my phone number but ever since the update we're getting these errors. my phone number is closed by the company since i changed it and now I'm stuck with the old number.

[sick shale]

Please contact customer service if you're unable to unlink the social media account via login feature. You can follow this conversation:

[dry shadow]

Thanks will do it again 🙂

[sick shale]

Please contact customer service via in-game settings for further assistance in this regard. We are unable to assist with account related issues on Discord

[viral marlin]

owkie dowkie broo

[white plover]

Why cant I jump while using kong crystal

Its glitchy

[coarse olive]

what is this ?

[sick shale]

Balance of the game mode has been recently adjusted, refer to this message for further information:
#news message

[wide void]

It means that the next match a critical match for your tier. You are closer to rank up to the next tier. @coarse olive

[coarse olive]

its mean i do good ?

and its helping me more ?

[wide void]

It means you are closer to ranking up in tier.

[coarse olive]

okie thanks ❤️

[wide void]

Welcome ❤️🥀

[delicate zenith]

If i have never logged in with my linked phone number before, therefore havent set a password, is it still subject to being hacked?

I receieved a mail saying hat my account (which was recently hacked... but now i have access back to) has security problems and i should change the passwords

[manic totem]

Its safe to assume that some pubgm agents on helpshift have no idea what they’re doing. They all ask for the same documents but reworded and i provided the same info to this agent as i did the last 2 and i got more progress with this agent

[pallid briar]

@delicate zenith It's recommended that you change your password for additional security.

[gloomy adder]

My account is hacked and linked a facebook account yo my accout

He is accessing my account by email .. and I can't unlink it or change password

[pallid briar]

Please contact in game customer support to unlink the unwanted social account (in this case the account that doesn't belong to you).

[glass drum]

How did the hacker linked 3 accounts? Isn't max accounts linking is 2?

[gloomy adder]

In game support just a bot... I need to talk to someone

[gloomy adder]

Idk ... And it's not a cached or bug ... I logged in on another device and also appears 3 accounts .. the facebook dosen't belong to me

[pallid briar]

Unfortunately,Only in game customer support can help with account related issues.

[dry shadow]

I received some in game support but it's going to take time. What if the hacker again accessed my account and again unlinked my social media accounts?

[pallid briar]

If he was accessing your account through email you can try to change the password.

[dry shadow]

No he linked his twitter

[silk crag]

I need eSports room

[lunar mesa]

Hello I want to report that many player are using modified Pak files to cheat that contains no recoil
Please do something for it or the game become worst one day.

[pallid briar]

Please try contacting in game customer support to un-link the account.

[lunar mesa]

Hello I want to report that many player are using modified Pak files to cheat that contains no recoil
Please do something for it or the game become worst one day.

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @lunar mesa. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

Also,you can submit a report through https://bit.ly/3uDSJZv.

[dry shadow]

I already did and they said it will take time

[manic totem]

i have even seen 4

[dry shadow]

I also reported that cheat but they did not got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry shadow.

[vernal roost]

what is that ?

[pallid briar]

Then please wait patiently.Only in game support can help you with this type of issue.Since you have the 3rd think email option,you can always log in using that.

[night cloak]

how tf my friend is 29th rp an i am 27 i finish all my missions

[vernal roost]

can for any one help my

?

[night cloak]

?

[willow olive]

Hello there ! email how do i remove it from my account please help

[pallid briar]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[devout slate]

I need to talk to admin please

[vernal roost]

thx

[pallid briar]

It is possible to that he bought RP ranks.

[pallid briar]

You cannot unlink emails at the moment.

[pallid briar]

No worries!

[storm flume]

Please do not use languages other than English, @devout slate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pallid briar]

You may state your PUBGM related issue here and a staff member will respond to you.

[willow olive]

no solution please help me

[vernal roost]

ime take ban 10 y without hack why ?

[devout slate]

Good evening, my account was blocked by mistake, knowing that I did not use anything contrary to your policy, I spent a lot of money on my account, knowing that I do a live broadcast on the Facebook platform

[polar marsh]

Please refer to the private message from @polar marsh for further information, @devout slate.

Please refer to the private message from @polar marsh for further information, @vernal roost.

[lusty bay]

Hello pubg mobile where I can report cheater in discord 🤔

[pallid briar]

Please check sub-point 2.12 in #faq .

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lusty bay]

Thanks admin

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic path.

[crystal gorge]

@pallid briar I don’t know why all are losing there account

[carmine coyote]

Somebody hacked into my account and used all my UC

Plz help me

😫 😩

[pallid briar]

Please check the pinned message.

[pallid briar]

It is recommended that you change your social media passwords or try recovering your social media account.

[crystal gorge]

@carmine coyote to secure your account use two step verification @everyone

@carmine coyote change your password every 6 months

[wicked jasper]

Hey i have a doubt regarding "BATTLE GROUND MOBILE INDIA" ... Many of them are saying that it will begin from season 1 .. so i have 6 conqueror tags in my global I'd ... If it begins frm season 1 ... My all conqueror nd ace tags will remove or it will stay in my profile ?? Or it's start frm season 20...

[vivid osprey]

hi pubg, is there a way you can help me cancel a friend request sent? i really need help canceling this friend request or blocking the account

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wicked jasper.

[celest shadow]

Hello, @vivid osprey. You cannot cancel a friend request once sent to them. The player has the option to accept or decline your friend request, and if they choose accept, you will be notified of it via your in-game mail. You can delete this player from your friend list if you wish to do so.

[vivid osprey]

Are they only notified of the request in-game?

[celest shadow]

The player will be able to see the friend request you sent via the friend list, which they can either accept or decline your request. You will be notified via in-game mail if they had accepted your friend request.

[night cloak]

good day! went into the game today, saw that my server was changed, and there was also a decoupling from the game center

[lethal beacon]

Earlier I mentioned my account was hacked into. My account is linked to Facebook and my email address. I have since changed my passwords to both Facebook and Email. I have two step authentication turned on. I also made sure to log out of all devices after changing the passwords.

Even though I have done all of this. The hacker is still able to log in. I get kicked out of the game with the message saying something like "log in on another device detected".

What do I need to do from now?

I am really scared that I'll be locked out of my account for good and I would lose my account.

Is there an offical way of contacting pubg about this? (Eg. An email address or phone number)

[night cloak]

Your account might have been compromised. Please change all of your passwords.

[night cloak]

help restore the binding as well as the server

[night cloak]

Unfortunately, the server cannot be changed before the cooldown is over.
Please contact the in-game CS for account related issues.

[glass drum]

Wow is it a bug or it is possible?

[night cloak]

My account is hacked now!

i can't enter the game

logged into a newer version of the game with this account

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

Where?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[left bobcat]

The 3rd links are gltiching, we can't link phone numbers or email addresses nor change them, i recently tried changing my phone number but ever since the update we're getting these errors. my phone number is closed by the company since i changed it and now I'm stuck with the old number. Any one help...?

[sick shale]

Told you to contact customer service in-game for further assistance, we can't assist with account related issues here. Please refrain from repeating same questions

[kindred swan]

Yo guys I got nova 7i and app gallery does not have pubg in it so I had to use gspace to download the game from the playstore no other way could that count as 3rd party tool? Cuz I got banned for a day, now I'm installing the apk from the link on pubgm Twitter

[thorn wedge]

Hi there, can someone please unlink the phone number & twitter account that is linked by a hacker that is trying to use my account? Ive already reported to the help center via pubgm & also send a few emails but nothing is taken care of. Please help me.

The hacker is changing my in game name / country / region / server.

Linked to his phone number & to his twitter account.

It frustrating when your ingame then someone is trying to login into my account. The account is from 2018 & most of my friends in there.

[round spear]

Why do I still have vikendi to download

[sick shale]

Vikendi map is still available in custom rooms

[round spear]

Oh okay

[night cloak]

good time of the day! my account has been hacked, I can not access it, I have recovered my password, but logged into a newer version of the game with this account and i can not do anything

[deep phoenix]

I did everything to login back my ID but this thing keep popping up

[sick shale]

Please refrain from repeating same questions here, we can't help with account related issues. Contact customer service via login screen for further assistance

[celest shadow]

Please restart your device and try again. If not, reinstall the game.

[thorn wedge]

Than what is the purpose of pubgm support team is for? Report only glitches???

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team, @thorn wedge.

[thorn wedge]

Already contacted the in game customer support. Nobody answers except bots keep asking the questions.. already show the proof that my account has been linked with another unauthorised account via twitter.

Sent 2 emails but no reply in any way. It is frustratingn when someone (hacker) logs into my account the change everything.

On the GOOD side i do get a wait time of 60 days for any reply in sorts of matter.

Yea for me..

[deep phoenix]

This game support and this discord support are useless anyway

[thorn wedge]

Seems like it.

Double standart at the best..
When a pro player that represent any country for pubgm had issue solved within minutes.

When a normal player report for any issue
60 days on the clock.

[deep phoenix]

or like never gonna fixed

[storm flume]

Please avoid going off-topic, @deep phoenix @thorn wedge. You may have unrelated conversations in #chat.

[spark cloak]

Hi There' can someone please unlink the twitter account that is linked by a hacker that is trying to use my account? and bandeed my account 7 day...
Ive already reported to the help center via pubgm & and also send a few emails And attach screenshots to the receipts requested by support and attached them to my account data and respond to all that requested technical support in order to make sure. Butbut Nothing is taken care of. please Help me.
The Hacker canceled my Facebook link and his Twitter link and he is still logging in and doing what is breaking the laws and blocking me once a day and three times I want a solution before I lose the account and I want to remove the Twitter link for this hacker

[latent quest]

I want help my account is ban for 7 days i dont know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent quest.

[sick shale]

Please be patient until you receive a response from customer service and follow it up

[night cloak]

Change your email login password on the game. That is how they are login in into the gaming account. Rumors are that a log of emails and passwords linked to PUBGM have been linked and found a lot of evidence of it doing some research to save mine which was hacked 4 days back. There are people selling IDs on Telegram and earning thousands out of them. Mine may be lost now but you can still save yours.

[thorn wedge]

Already change the the password but the hacker linked with his twitter account.

[sick shale]

@spark cloak You have been answered. Please refrain from repeating same questions here...

[night cloak]

That's what has happened with me. And only PubgM in game CS can help and that's where they just don't respond.

[thorn wedge]

Do they remove the unauthorised linked account?

[slow pond]

Hello i need help

[storm flume]

Please do not use languages other than English, @ocean dagger. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @sullen jackal.

We are unable to provide assistance if you do not ask a question or state a problem, @slow pond. Remember to read through #faq before asking questions in the support channels.

[spark cloak]

Hi There' can someone please unlink the twitter account that is linked by a hacker that is trying to use my account? and bandeed my account 7 day...
Ive already reported to the help center via pubgm & and also send a few emails And attach screenshots to the receipts requested by support and attached them to my account data and respond to all that requested technical support in order to make sure. Butbut Nothing is taken care of. please Help me.
The Hacker canceled my Facebook link and his Twitter link and he is still logging in and doing what is breaking the laws and blocking me once a day and three times I want a solution before I lose the account and I want to remove the Twitter link for this hacker

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[short mountain]

Hello Team Pubg,
I need your help . My account was hacked ad hacker linked his email to my account. He banned my account for 3 days and trying to unlink my Facebook and google play. I need you your help.

[night cloak]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I want to talk to an Arab practitioner

[storm flume]

Please do not use languages other than English, @slow pond. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[short mountain]

Are there any real support guys instead of bots

[sick shale]

You can join MENA server for assistance in Arabic language, the link can be found in #735483472432594994 subpoint - 3.1

[night cloak]

My account has been stolen from an unknown person and I am unable to log in

[sick shale]

@tiny moth You can provide any information you might have regarding cheat software and its distribution, through this survey:
▪︎ http://cheat-collect.pubgm.cc

[night cloak]

If you're lucky enough to reach a human. Try in game CS and that should help you, but if you're from India then probably a long shot

[sick shale]

Please contact customer service in-game further assistance in this regard. We are unable to assist with account related issues on Discord

[slow pond]

Someone has hacked my account Change your Facebook password and everything And now I can only log in from the third link, what do I do?

[night cloak]

I talked to them and all the responses from the robot were frequent

[torn ocean]

hi i had band weak because Nothing my friend dont play with hack he band because internet is weak why me banded

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn ocean.

[sick shale]

Your case will be reviewed by a support agent, if you answer the FAQ bot properly. It may some time due to enormous number of support requests everyday

[short mountain]

@sick shale where can I answer them

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @short mountain.

[tiny moth]

Thanks

[night cloak]

I want to talk to an Arab practitioner

[sick shale]

You can join MENA server for assistance in Arabic language, the link can be found in #735483472432594994 subpoint - 3.1

[sick shale]

Please contact customer via in-game settings and request to unlink the hacked social media account. You can follow this conversation:

[night cloak]

I do not find it

[short mountain]

@sick shale I tried this. Reported 4 times. Still no use

[sick shale]

What do you mean by "no use". Can you elaborate?

[sick shale]

Please allow direct messages from this server, I will send you the link

[night cloak]

@sick shale ok

[small nexus]

@lime juniper i need Help !

[sick shale]

How can we help you?

[barren monolith]

Help my account was blocked. BAN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren monolith.

[short mountain]

@sick shale without pubg support how can a hacker unlink my email and link his? Hacker first sold my account to some arab guy. I talked to arab guy and paid $200 to get my account back and after that the hacker hacked my account again and sold it to some Pakistan guy. That Pakistan guy unlinking my fb and google play. Currently he banned my account for 3 days. I explained all this to pubg. They said it takes upto 60 days to recover my account. What if the hackers are successful to unlink my fb and google play? I will lose my account permanently

[small nexus]

@sick shale i am facing problems against opening of my pubg mobile !

[night cloak]

Heloo

i wanna call the support team

yea

yesterday i bought 660uc and i didnt have them in my account

[foggy moon]

I want help my account is ban for 10 years i dont know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy moon.

[sick shale]

@night cloak Has it been 24 hours since you made the purchase?

[sick shale]

Can you rewrite your question please

[night cloak]

@sick shale after 2 hours it become 24 hour

[primal kite]

How can i give community ban to a pubg mobile player

[rustic condor]

Who was approved by the customer service with his problem,please tell me!

[sick shale]

Do you want to report a cheater in-game?

[sick shale]

Where did you purchase the UC?

[small nexus]

@sick shale I have updated my game...and still showing that my account is no loanger available in older version please update to the newer version !

[sick shale]

Was your account hacked?

[night cloak]

@sick shale Google play

[small nexus]

@sick shale no

[rustic condor]

@sick shale if i asked the customer service about what is wrong and what should i send to give the all correct informations,it is fine?

[mint isle]

Hi pubg mobile my email is been stolen
This is my id
5270360316

[short mountain]

@sick shale please look at my write up and assist me

[sick shale]

Have you checked your mailbox incase if the UC was deducted?

[night cloak]

@sick shale Yeah

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[night cloak]

but i didnt see them

[rustic condor]

?

[sick shale]

If you have waited for 24 hours, then contact customer service via in-game settings and provide them the specific screenshots of the receipt and purchasing time/amount, they will have an investigation on it and reissue the UC/Items to your account after it's confirmed.

[short mountain]

@sick shale Thank you.
I see my account fading away

[sick shale]

Unfortunately I cannot answer such questions because we are not affiliated with the customer support in-game

[small nexus]

@sick shale no my account was not hacked till today !

[storm flume]

Please do not use languages other than English, @dapper turret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fallen needle]

We should get refunded because the leaked emails + passwords affect users and many people lost thousands of UCs

[storm flume]

Please do not use languages other than English, @gray briar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dapper turret.

[sick shale]

Try to re-install the game

[night cloak]

After yesterday's patch of 7.9mb the free rp emote has been change , the starting step where totally change , and this kind of attitude I didn't hope from a gaming gaint , even they didn't given any notice about the change what they made

[small nexus]

@sick shale is there any or other solution !

[rustic condor]

They are telling me that but i dont know what they want and what is wrong

[sick shale]

It has been changed because the same emote was added before in a previous Royal Pass rewards.

[sick shale]

Restart the device first, if it didn't work then reinstall the game

[storm flume]

Please do not use languages other than English, @hasty veldt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hasty veldt]

Ok

[short mountain]

@sick shale can you direct my issue to any in-game support? Any help would be appreciated

[hasty veldt]

I bought 1800 uc and it didnt come to my acount

[sick shale]

When and where did you purchase the UC?

[vagrant onyx]

Check your email if you got purchase receipt

[night cloak]

It is min responsibility to notice about the change , they even didn't mention any where about the change they made , totally what is going on

[hasty veldt]

I bought In pubg

[vagrant onyx]

1 time happen me this
You need the purchase receipt
CS will ask for it

[muted field]

Where Arabic room?

[hasty veldt]

Iam egyption

[vagrant onyx]

Check #735483472432594994 3.1

[sick shale]

Begging isn't allowed in the server, please go through the #735483472432594994 before participating in the server

[vagrant onyx]

Select middle east & north Africa

[muted field]

Where?

[sick shale]

Delay in receiving items/UC may be caused by the network latency or slightly network fluctuation, It is recommended to wait for 24 hours

[muted field]

Middle East

[sick shale]

Please refer to subpoint 3.1 in #735483472432594994 for regional communities (Click on the blue highlighted text)

[vagrant onyx]

I will send you the link in dm

But its all ready there

[pure grotto]

Hi

I neeed help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pure grotto. Remember to read through #faq before asking questions in the support channels.

[pure grotto]

I lost my Facebook account

How do i reach pubg account now?

[strange inlet]

hello
any admin here please

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @pure grotto.

[vagrant onyx]

State your issue

[vagrant onyx]

You need to contact facebook cs to get your acc back than you can access your pubgm acc
#faq 2.8

[fickle silo]

لو سمحت محتاج مساعد انا لي خت باند

[storm flume]

Please do not use languages other than English, @fickle silo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle silo.

Please refer to the private message from @polar marsh for further information, @strange inlet.

[fallen needle]

Will pubg refund users affected by the leak?! We still got no reply and pubg should have sent an in-game mail as soon as possible!

[night cloak]

The twitter which i have linked to my pubg account is got hacked and he still using my pubg account but i have access to my play games which i have link in my pubg account too...
Can you pls immediately de link twitter from my pubg account
Character id 5335610574

[dawn ridge]

السلام عليكم

[old bane]

I want to change my account from the European region to the Middle East, because I am from Egypt and when I registered at the start of the game I registered in Europe by mistake. I want to move to the Middle East as it does not appear to me that the events follow Egypt.
Please help and understand the situation

[storm flume]

Please do not use languages other than English, @dawn ridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Unfortunately that isn't possible due to restrictions from the EEA laws, your only option is either to continue playing on this account or create a new one outside the EEA region.

[sick shale]

Please contact customer service via in-game settings and request to unlink the unauthorised social media account. You can follow this conversation:

[blazing python]

السلام عليكم

[vagrant onyx]

#questions message

#questions message

[old bane]

Please help me with any way because events of egypt don't appear and it will make me to delete the account.please help

[storm flume]

Please do not use languages other than English, @blazing python. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[blazing python]

Can you help me

[vagrant onyx]

What is it ?

[old bane]

Please mr rebel help me

[blazing python]

My account, Take Ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing python.

[fallen needle]

What are these laws? They can easily rewind UCs. All UCs that was bought after the leak for the affected users should be added back to them. Even if some users get more, PUBG will not really lose much since UCs are virtual points. If they don’t do that then people will stop trusting the company and less players will be willing to pay again.

[night cloak]

!help

[sick shale]

There is nothing can be done in this situation. Please understand

[night cloak]

why i got banned 10 years?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vagrant onyx]

They earn a lot
that what affect much

[west breach]

Where is the Pubg Mobile Mena Server?

[storm flume]

Please do not use languages other than English, @honest spear. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

A regional community server of Middle East & North Africa region. The link can be found in subpoint 3.1 of #735483472432594994

[old bane]

Ok . I will delete the game because you can'thelp me

[fallen needle]

Yes I know they do … ignoring users like that is bad … they didn’t even warn the affected users well. I didn’t know about the leak until today! It is their fault that they didn’t inform us as soon as possible.

[sick shale]

@honest spear Only English please

@fallen needle Please post your feedback regarding the game in #old. There is no need to keep sending the same messages here

[sonic wraith]

@jagged hedge bro discuss your issue here

[sonic wraith]

yes forward those messages here

[storm flume]

Please do not use languages other than English, @honest spear. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged hedge.

[old bane]

Please understand iam from egypt not Europe .you can confirm from my id. Help me please

[sick shale]

It cannot be changed in any way due to EEA law, even if developers want to..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest spear.

Please refer to the private message from @polar marsh for further information, @steel perch.

[sonic wraith]

@sick shale there's a question... if my id gets banned for no reason and i want to remove the ban, how can i?

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @sonic wraith.

[old bane]

Iam from egypt not Europe. Why this law subject to me iam not europian i from middle est

[sonic wraith]

@sick shale ok thanks

[old bane]

I should be out from this law because iam not europian

[sick shale]

The rules will be applied because you have selected a European country as your region

[old bane]

By mistake . I don't know at which

And in this situation support should change my region

Use the spirit of the law

Please help put yourself in my situation