questions

[brittle wagon]

He use another account but he put my id as name like my id number

[hallow gulch]

Can you please give us their ID, @brittle wagon?

[brittle wagon]

51460920445 this is his id

[wheat monolith]

when sanhok crystal open PUBG MOBILE official ????? can you tell me

[brave wolf]

I got he using your in game id as username and having sexual pfp .

[hallow gulch]

Nothing confirmed yet. As said by Tina, please refer to the post in #news.

[hallow gulch]

Thank you. Will get back to you with an update on the case.

[brittle wagon]

See he do this!

When someone search my id he will show their

[hardy spoke]

When will my id be released?

[fallow hearth]

@celest shadow i have done soo much things to to unlink my google play but the hacker is not giving me time to unlink so please unlink my acc

[normal hatch]

@celest shadow ston @hallow gulch I want to unlink facebook of Hacker but he is not giving me 7 days time to unlink

[brittle wagon]

Hope so cuz its really hurt me💔 i feel shy

[hallow gulch]

Please contact customer support in-game.

[dawn tendon]

Which devices are flagged or banned in esports?

[fallow hearth]

@hallow gulch

[hardy spoke]

I want my ID unban what's wrong with me?

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You may use the screenshot attached for your reference:

[celest shadow]

We cannot help you with suspended accounts here on Discord, @hardy spoke. Please use the File Claim option to appeal to your suspension.

[cold drum]

new event in livik is lagging

[brave wolf]

Done this

[peak sphinx]

How to fix

Some one hack my account and change to version of the game

[celest shadow]

Please report the issue in #old.

[dawn tendon]

@celest shadow @hallow gulch

[hallow gulch]

All mobile devices are allowed.

[fallow hearth]

Were i get conversation option in ingame support

[celest shadow]

Please reinstall your game from the AppStore, @peak sphinx. If this is not the case, you will need to contact the customer service in-game for further assistance.

[celest shadow]

Please refer to subpoint 5.4 in #faq for further instructions.

[fallow hearth]

Sure and thanks for your time

[normal hatch]

I am a legit player and you will never know how much time I had spent on this game and how important my id is for me and you banned me for violation which I had never did.sobsob
I'd - 5280105932
PUBGM Please don't dm me that if you have any objection then do file claim. I am tired of doing file claims.
I need a manual action so that a real person can check my id.
If you are not able to do then, what is the meaning of fair play.
Don't send bot message. I need to talk

[celest shadow]

@hallow gulch has forwarded this numeric in-game user identification to the community team. A profile picture reset will be issued along with the appropriate punishment if a violation is found.

Please refer to subpoint 2.12 in #faq for further information, @normal hatch. We are unable to assist players with suspended accounts here on Discord. We may otherwise mute you if you repeat your inquiry.

[velvet belfry]

my id: 7189038043
my account was banned, why? they hacked it and published it in a group of the telegram with the name .. (I will send it to adm)
My account and several others were published in this group .. they tried to log into my account about 3 times after it was banned for using a hack ...
The group also provides hacks, and apps to steal accounts, in addition to checking to see if the account has been banned or not.
I haven't played in months but when I went in and saw it was banned I went to research about it and found it. I want to request the removal of my account since it was not my fault that the account was banned, but the flawed PUBG mobile account security system, I hope that they will bring down the group so that no account can be shared without the player's consent

[peak sphinx]

I reinstall the game and that didn’t fix

[storm flume]

Please contact the customer service for further assistance, @peak sphinx.

[velvet belfry]

I have proofs (prints and I can show the group)

[brittle wagon]

Should i do it or u did it?

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

Additionally, you can report the Telegram channel to http://cheat-collect.pubgm.cc. Thank you for your understanding.

[brittle wagon]

Thx hope u sloved soon beacuse the picture is really bad 🤦🏻‍♀️💔💔

[celest shadow]

You will be informed when the punishment has been applied, @brittle wagon. Thank you for reporting.

[velvet belfry]

my account has been banned for 10 years is it safe?

[brittle wagon]

❤️❤️❤️

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @velvet belfry.

[velvet belfry]

but i clearly lost count due to the failure of tencent's security system what do i have to do? how am I going to protect my account like that? will I go on your servers?

lack of consideration for the player who lost his account for something he can't even defend himself from.

[night cloak]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.
This is the only way ;-;

[misty umbra]

Should there be something

I wonder if that's reason why enemies are immortal. Something that is supposed to be there is working as cover.

[night cloak]

Feel free to report bugs in #old, @misty umbra.

[thick drum]

When can I see my season recap of S18?

[night cloak]

It will be available in section called "season"

[thick drum]

I know that

[night cloak]

It's always released with a little delay

[thick drum]

How many days does it takes to be uploaded?

Okay👍

[dreamy crane]

I am fencing authorization revoked problem. Please help me 😢😢😢😢

[thick drum]

Use vpn

Don't use DNS, It might ban you. @dreamy crane

[dreamy crane]

I tried not to open my account

[desert oracle]

Hey guys

I can’t login into my account

[wise island]

Anyone else’s facing huge battery consumption, overheating with minimum graphics (smooth , anti aliasing off and shadows off) ?
these issues were not happening in the previous version of the game .

Am using an iPhone 12 Pro Max iOS 14.5.1 on Wifi , heating always starts at the first match.

[night cloak]

Do you encounter any errors, @desert oracle?

I don’t myself, @wise island. And I’ve the same device as well. What’s your phones battery health percentage?

[wise island]

it’s still 100%

[night cloak]

PUBG does use a lot of battery but I myself don’t face any over heating.

[night cloak]

Kindly contact in-game support.

[desert oracle]

I tried

But it doesn’t help me

[night cloak]

Try again. We cannot assist any further with account related issues here inside of discord.

[rough flare]

had this happen to me 2 days ago, cleaning cache and relaunching the game got it working

[desert oracle]

Also doesn’t work

[rough flare]

Did you try clean reinstall?

[night cloak]

This means your account has been compromised. Make sure that you secure all your socials (change passwords, enable 2FA ...etc.) then contact the game customer support for further assistance.

[viral pulsar]

It's a bug which happened with all 4 of my friends..We all restarted 3-4 times and it was fixed...

[desert oracle]

Rip my account

[rough flare]

yeah it's a bug

[viral pulsar]

Have you tried restarting?

[desert oracle]

Yep i trued

[rough flare]

Major RIP pubg account

[viral pulsar]

Restart it 3-4 times it will work for sure

[desert oracle]

I’ve been trying for 2 days

[rough flare]

Uninstall the game entirely and install it again let it grab all the updates etc

[hallow gulch]

Where are you from?

[dreamy crane]

India

[hallow gulch]

The game is banned by the Indian government, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. Thank you for understanding.

[desert oracle]

This problem occurred to me after I signed in with another account

[bright reef]

Is it ok to use gfx tool?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @bright reef.

[bright reef]

why?

[mild nymph]

Помогите, меня взломали! id 5220014909

[storm flume]

Please do not use languages other than English, @mild nymph. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint 3.17 in #faq for further information, @bright reef.

[bright reef]

no

[fast marlin]

How to understand what 3rd email linked to my account?

[hallow gulch]

You can't view the Email/social linked due to privacy matters.

[elder bloom]

May I know how can we get official room card , is there any process?

[night cloak]

Refer to this message
#questions message

[dusky river]

I have more than 5200 ranking points in my pubg account and I should be in the top 100 ranking list in Europe squad tpp. Why I still unranking ?

[night cloak]

Your account might be unranked because of suspicious behaviour. When the proccess will end you will be ranked again.

[fast marlin]

It is 3 times in this week that someone logged into my account and used all of my UC! I just linked one social media which I changed password yesterday, but today it happens again!

[dusky river]

But every season this happens to me and I play very clean this system is so bad

[night cloak]

You can provide your feedback in #old .

[dusky river]

How long will this process take ?

[hallow gulch]

It may take some time, though there's no exact time or date.

[dusky river]

But I am famous youtuber and streamer this make more than 500.000 people angry because I play all the time on my live stream and I post videos on youtube so this in not good for a nice game like pubg I think so 🙂

[final brook]

i lost my acc due to FB combine acc, any one know how to get back my acc?

[hallow gulch]

Please contact facebook support for assistance.

[upper frigate]

Hi . Is pubg mobile banned in iran by its goverment or pubg itself?

[hallow gulch]

Yes.

By the government.

[dusky river]

Can I have a more support for my situation?

[gray oyster]

I think my account is hacked .. I still have access to my account but I see that someone has removed all my friends and even played a classic match - there were new friends in list and even trying to disconnect my social media account

Please help

Definitely not my social media account as it has 2fa

[upper frigate]

Oookey. And another one does ak 47 kick back have been reduced or thats a new cheat. Because i see lot of people in video review that their akm has no kick back.

[hallow gulch]

You may contact customer support for further information.

[storm flume]

Please contact the customer service for further assistance, @gray oyster.

[dusky river]

How can I contact the costumer support?

[hallow gulch]

If the weapon has no recoil or movement whatsoever, that's clearly cheating.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dusky river.

[gray oyster]

How can I contact customer support - I raised request and they will reply that they don’t support English

[hallow gulch]

Where are you from, @gray oyster ?

[gray oyster]

India unfortunately

And game is banned here

[hallow gulch]

The game is banned in india, we are unfortunately unable to help, @gray oyster.

[winged creek]

This is player detail

He is a player who killed his teammate

[gray oyster]

I thought it was some reset that all my friends were removed but someone played from my account yesterday which was not me

[winged creek]

And also hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @winged creek. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[gray oyster]

Is there anything any of you can do to help ?

[winged creek]

The link is not working

[gray oyster]

I have reset my passwords and even ticked log off from all devices

[hallow gulch]

Make sure to secure your social accounts used to log in, otherwise there's not much we can assist you with.

[gray oyster]

It’s not from my social media account but from the linked email I guess

[hallow gulch]

Please report in-game as for now, @winged creek.

[gray oyster]

I read somewhere that email accounts were leaked recently

[hallow gulch]

Refer to the pinned messages of this channel.

[gray oyster]

This is happening from 17th

Sorry am new here how can I view that ?

Can I get a link or something

[teal cairn]

@gray oyster they aren't in the position to help us bcz the game is banned in our region

[gray oyster]

@teal cairn Are you having the same problem as well ?

[hallow gulch]

Press on the human shaped icon on the top right corner, you'll be able to see pins.

[gray oyster]

I had decent inventory from years and it’s all gone I guess

Got it thanks @hallow gulch

This is bad

I have reset all passwords but unable to change password linked to my email/phone option

[frigid hollow]

Same

[gray oyster]

@frigid hollow Hate to be in this situation yaar

[hallow gulch]

Please avoid sharing your email or any private information.

[frigid hollow]

Not getting reset mail from pubgm

[hallow gulch]

Where are you from?

[frigid hollow]

Noted

[gray oyster]

Yup not getting verification code

[frigid hollow]

I am from India

[gray oyster]

We both are losers then

[frigid hollow]

Exactly

[hallow gulch]

The game is banned by the Indian government, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. Your understanding is much needed.

[gray oyster]

Am playing in new ID and it’s very bad playing from Bronze lol

[hallow gulch]

Please take this to #pubg-mobile, @gray oyster and @frigid hollow.

[gray oyster]

Sure @hallow gulch

[frigid hollow]

@hallow gulch our data is with yoy guys..so you have to ensure the security of existing users as well

Consider I am in nepal

Else I can visit there

[gray oyster]

😆

[thin wave]

Plz help me my I'd hacked

[storm flume]

Please avoid going off-topic, @gray oyster. You may have unrelated conversations in #chat.

Please contact the customer service for further assistance, @thin wave.

[thin wave]

How to go to customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @thin wave.

[fast marlin]

Gameloop is not safe anymore! people getting ha ck ed more and more

[night cloak]

Is there at least a way how I can report the people who have hacked my account? I have their UIDs and couple of their emails as they even emailed me threatening to get my ID banned if I don't stop login in into the account as I still have access through the gmail and Play accounts

[thin wave]

I bought the Royal Pass for the first time in Pub Ji Mobile Please Help.

[hallow gulch]

Contact customer support and avoid repeating please.

[thin wave]

@hallow gulch Customer Where to go and how to talk in customer service . . . .

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @thin wave.

[thin wave]

I do not have permission to talk there #faq

[night cloak]

Any body plz help me to recover my unlinked account

I have mailed pubg more than 20times no reply since 5days

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[crimson salmon]

Why the new kill messages got disappear why we are getting normal kill messages again

[night cloak]

in game customer service is unable to resolve the problem

[glass drum]

This leaked data is crazy I feel angry when I see people claiming to be hacked day after day. And the game stands on the hackers side shame on them.

[hallow gulch]

Only customer service are able to handle account related issues.

[night cloak]

but there is no such option to recover the unlinked account

Every time they just end the conversation

I have my full proves of ownership n invested 2years time n money

But i think now its all in vain now

[crimson salmon]

@hallow gulch did just after the recent update we see some lovely kill messages but now its gone why ?

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[smoky jasper]

@celest shadow check your dm please

[hallow gulch]

Certain skins have kill message effects, not everyone who gets a kill will have one.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky jasper.

[west token]

hello my account has banned from hacker play on my account with hack and when i open the account i saw that the account has banned for 10years

[crimson salmon]

@hallow gulch no no the kill messages i.e you used m4 to knock someone said in recent update now the messages is normal nowadays again like before

[polar marsh]

Please refer to the private message from @polar marsh for further information, @west token.

[glass drum]

Most of the hackers who put there hands on our accounts linked a social media account because they knew that it will be hard to the real owners to remove that link..

[hallow gulch]

Apparently they have been removed and replaced with simple text messages. As the old ones had small bugs and text mistakes.

[drowsy hamlet]

@gray oyster same is happening with me...but no one is ready to help us because we belong to indian server....hacker has linked his twitter account in my profile

[harsh glade]

I am in pakistan and I want to change my region to pakistan but there is not any region change option in basic setting please help me and I want to link my number

[pallid briar]

Your account is registered and created in the European Economic Area (EEA). Due to GDPR laws, you will not be able to change your country and region at will. This is something you cannot change due to the laws.

[harsh glade]

Bro I want to link my number because my email link is hacked and number is required for changing email link

[celest shadow]

If your linked e-mail has been compromised, please change the password and use the log out of all devices option to secure your account, @harsh glade.

[harsh glade]

I am not able to change password because hacker already secured it

[celest shadow]

Is the linked e-mail address yours?

[harsh glade]

No

[celest shadow]

Please contact the customer service in-game for further assistance, @harsh glade. You can request them to unlink the unauthorized person's e-mail address for you. You may refer to subpoint 5.4 in #faq for further instructions.

[harsh glade]

I didn't understand and costomer service did not unlink it

[limber fossil]

Hello
I need help with my pubg account

[celest shadow]

Please make sure that you answer the FAQ bot according to your issue so that you can be connected to the proper customer service representative.

[celest shadow]

Please state your inquiry.

[harsh glade]

Service says that send us first payment screen shot and I didn't have it😭

[celest shadow]

You will need to accurately provide these information requested by the customer service. Otherwise, they will not be able to proceed with your request if you are unable to prove your account ownership.

[limber fossil]

I cannot change the country in my account, knowing that I have not changed the country for a long time and that I was outside my country and now I have returned to my country and I cannot change the country

[celest shadow]

Please provide us with a screenshot of your basic settings.

[mild nymph]

I got hacked, what should I do?
Writes logged in from another device.
Changed passwords everywhere.
Help me please.

[harsh glade]

I only want to link my phone number

[celest shadow]

You can only link up to two social media accounts and one e-mail address or phone number.

[harsh glade]

No we link both number and email I linked both in my 2nd acc

[celest shadow]

Please be advised that the reason you are unable to switch your country or region at will is because your account was registered and created in the European Economic Area (EEA). This restriction is due to GDPR laws.

[wise iron]

My account get hacked

Cam any one help

[celest shadow]

Feel free to join the PUBG MOBILE Pakistan Discord server for further assistance in this regard. You may find the invite link from subpoint 3.1 in #735483472432594994.

[mild nymph]

I got hacked too

[limber fossil]

So now I returned to my country and live in it

[celest shadow]

You should contact the customer service in-game for further assistance in this regard. Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team, @wise iron and @mild nymph.

[lean canopy]

My id also be hacked and the hacker used hacking tools so my id is permanently banned I play 2 year but in September my id is banned 5 time in one month I try to contact with pubg team send mail but nothing happen no one reply bhat mail

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean canopy.

[wise iron]

No one can help here

[harsh glade]

Give me link

[wise iron]

I need to talk with person

[celest shadow]

You can find the regional communities from subpoint 3.1 in #735483472432594994.

[storm flume]

Please contact the customer service for further assistance, @wise iron.

[mild nymph]

Please help me, my account has been hacked.

[wise iron]

Give me phone numbers

[limber fossil]

Any solutions? @celest shadow

[storm flume]

Please contact the customer service for further assistance, @mild nymph.

[celest shadow]

There are no solutions. You cannot change this because of GDPR laws.

[harsh glade]

How to join pubg mobile pakistan discord

[wise iron]

My Facebook has been hacked and my PUBG mobile account

[mild nymph]

How to contact customer service?

[limber fossil]

I’m living now in Iraq I’m outside EEA

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions, @mild nymph.

[celest shadow]

You should contact the customer service of your social media account in question and recover it. Afterwards, you should contact the customer service in-game for further assistance.

▫️ https://www.facebook.com/help

[glass drum]

At least try to deliver our voices to the real developers of pubg mobile. There data leaks destroy others accounts who well paid. The discord it self should dilver that message because obviously there is too many people effected with that leak.
The logic of the linked accounts is distaster, the in-game customer service are aweful either they don't understand or they are bots. Nuff said and for the fellow members who got hacked you can simply make a law suite with your purchase so you can get your money back or either compansated.

[celest shadow]

Since your account was created within EEA, you can no longer change this.

[mild nymph]

Nobody answers me there = (

[celest shadow]

Please read the following announcement by our community team first:

#questions message

[wise iron]

The hacker he upload bad pictures on my Facebook

And my Facebook get disabled

[celest shadow]

This is something we are unable to assist you with, @wise iron. Please contact Facebook's customer service.

[pure drum]

Dear support, I ask you to answer my problem, since more than 3 days have passed, UC has not been credited to my account

[mild nymph]

How to make people respond?
For several days no one has answered me.
And they use my account.

[wise iron]

Ok uhave approve because I use my credit card to add up

[celest shadow]

As the customer service in-game receives an enormous amount of requests every day, please be patient and they will respond to you as soon as possible, @mild nymph.

[storm flume]

Please contact the customer service for further assistance, @pure drum.

[wise iron]

Ok any way my PUBG account bye bye

[pure drum]

I already wrote in support they do not answer

[wise iron]

I spent mor than $10000on my account

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @pure drum.

[mild nymph]

I have been playing this game for 3 years now and have invested a lot of money in the game.
And they remove all my friends and so on, how to speed up the review process?

[junior pivot]

Hello pubg mobole support

i have a problem with my account

[celest shadow]

You will just need to be patient, they will respond to you as soon as possible.

[pure drum]

mediocre support that does not answer just disgusting

[junior pivot]

my account is linked with gmail and facebook but someone had linked his game center ios to my account

and he keep disconnecting me while im playing can anyone

help me ulink this game center from my account ?

[celest shadow]

You will need to contact the customer service in-game for further assistance in this regard, @junior pivot. Please refer to subpoint 5.4 in #faq for further instructions. The screenshot attached can be used for your own reference:

[pure drum]

give an answer to my problem😡😡😡

[mild nymph]

how can i temporarily block my account?
so that no one is still able to go and delete everything in the profile

[finite citrus]

My account has been banned for 10Id:5340003652

Playing On wifi

Device:Note 7

Country:Syria years, And I did not violate the rules of the game.

Please help me to Account recovery.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @finite citrus.

[junior pivot]

please help me i cant

wait 90 days to unlink my account

because im a competitive player

[celest shadow]

If you had purchased the UC in-game, and had not received it yet, you will have to contact the customer service and send them a screenshot of your payment receipt when requested, @pure drum.

[junior pivot]

i have pmpl araba

arabia

[hallow gulch]

Please avoid repeating the same issue, do as you were told, @junior pivot.

[junior pivot]

i know i have contacted the support but i need to wait 90 days

and i have pmpl this week

[celest shadow]

Your request can be processed much earlier than that, as it will take up to 90 days, @junior pivot. Please be patient in the mean time.

[celest shadow]

You cannot.

[junior pivot]

but what if this person

[pure drum]

I have already done all this 3 days have passed and there is no answer. Is this normal for you?

[junior pivot]

banned my account for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior pivot.

[pure drum]

not here, nor in the game, there is no normal answer. great game in which no one cares about everything, the main thing is the money got the class

[mild nymph]

Can you pass information to customer service to speed up the process?

[hallow gulch]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[mild nymph]

I understand.
But you also understand me, they are have already deleted half of your friends, they are ruined everything in your profile, and this is not the end.
Customer support has not been responding for a long time.
I spent a lot of money on this game, it’s a lot for me, so I don’t want everything to be wasted.
Enter my position.ъ

[torpid cairn]

Where is community team channel

[graceful valve]

Why my acc bannded

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful valve.

[celest shadow]

It has been archived.

[torpid cairn]

Why?

[round spear]

Guys were can i report a cheater on live stream?

He's streaming rn

[celest shadow]

Internal reasons. This channel may return in the future.

[torpid cairn]

Is this your so called anticheat

Why you deleted the video

[celest shadow]

The online PUBG MOBILE cheating content https://bit.ly/3soBavK is currently closed. You may report the channel/page when it is available again. Thank you.

[round spear]

Oh alright

[torpid cairn]

Why are you deleting my messages

[celest shadow]

You do not need to send the video here, @torpid cairn. Instead, you can upload it to YouTube and report the player via the cheater reports form.

▫️ https://bit.ly/3uDSJZv

[torpid cairn]

Its not a spectating clip

[hexed kettle]

Using gfx tool may lead to ban?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @hexed kettle.

[slow swan]

Why my id is ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow swan.

[raw seal]

Band unfair Please fix my problem I never played with Hack I never did anything Please fix the band for a week please

5221533276

@polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raw seal.

[celest shadow]

In that case, you can report the player in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[torpid cairn]

LoL he plays brutally with magic bullet, he kill players in cover
So obviously he would be reported more than 2 times a day

[wide void]

Feel free to report him ingame and via the link given above with video proof attached the team will inspect it and will decide whether to punish or legit player

[night cloak]

only pubg mobile helps streamers and pubg partners but ordinary ppl wont help them because they are not sponsored

[torpid cairn]

Read the msg you have replied to, and as I said it's not a spectating clip

[night cloak]

That’s false, they help everyone but mostly streamers since they’re promoting their game. Also since they’re known it’s easier for them to contact support to explain their problems.

[wide void]

Have you reported ingame...?

[torpid cairn]

See the msg
I am sure he gets many reports a day

[night cloak]

useless devs they are helping the pubg partners

[torpid cairn]

I have his hacking clip

[wide void]

🤷‍♂️ Then report it via link

[torpid cairn]

See

[wide void]

There is no use of sending it here just report it via link

[torpid cairn]

I don't have his account id

And this is your so called anticheat

[night cloak]

Just because you can’t see them what are they doing behind the scenes doesn’t mean they don’t help anyone other than streamers/partners. Sorry but that’s just false.

[wide void]

You can state your feedbacks in#old and there is nothing else can be done except reporting ingame while you were in match with him 🤷‍♂️ or whatever it was

[night cloak]

@torpid cairn If you don’t have the ID of the cheater please report it in-game by clicking ‘report’ button in his statistics.

and thats the truth coz they wont help us normal ppl and they wont do a thing like unlinking the hackers account so what's the use of cs in game

[wide void]

Feel free to state your feedbacks in#old 🤷‍♂️

[torpid cairn]

How can I search him when I don't have his account no.

[torpid cairn]

Then what you are supposed to do here?

[night cloak]

Do you know how many peoples account got hacked? I’m pretty sure more than 100,000 people imagine how many mails they’re responding on a daily basis. They’re human just like you and I just be patient they will contact you just like any other people who waited.

[wide void]

You both have been answered please move to #chat @torpid cairn @night cloak

[torpid cairn]

Many expensive accounts are hacked and have been baned

[night cloak]

lol do i need to laugh?

@night cloak I already answered you please avoid going off-topic. If your account has been hacked by someone contact in-game support. Us players don’t have power to revert it back nor the moderators.

[marble talon]

are you getting hijacked too ? , the hacker linked his twitter to my account and is trying to unlink my facebook by gettting the account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble talon.

[kindred wind]

Can you help me out?

[night cloak]

@kindred wind Yeah sure what’s up?

Any trick for crate opening

@night cloak There isn’t any trick just believe in your luck.

[kindred wind]

@night cloak Come talk to me about it.

[night cloak]

I'm the unluckiest person@night cloak

@kindred wind Okay I’m still waiting for your question.

[bronze furnace]

I need squad

[night cloak]

@bronze furnace please use this channel to find players to play with #activities

[bronze furnace]

Okk

[heavy vortex]

These people in here who got hacked are luckier than u right? 🗿

[night cloak]

@heavy vortex simple Don't use hacks

[heavy vortex]

please get education.

[night cloak]

Like my friend told me yesterday that i have paid hack

Please avoid going off-topic, @night cloak You may have unrelated conversations in #chat

@night cloak okay

@heavy vortex idc

[hazy igloo]

hello i have many complaints about pubg mobile lite please can someone help @polar marsh @lime juniper

[night cloak]

This is Pubg Mobile server. PUBGM lite is a different game.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hazy igloo.

[hazy igloo]

Since there is no server or support network for pubg mobile lite yet, I have to write here

[sage dirge]

hello , anyone from the staff

[wide void]

How may I help?

[wide void]

There is a server for it 🤷‍♂️

[hazy igloo]

Since there is a pubg mobile lite server, can you send me a private link because I need support

[wide void]

Unfortunately I don't have it you can search on disboard website

This is not right place to ask keep an eye on #tournaments

[left jolt]

If you use the following keywords "pubg mobile lite discord" on google you'll find the link. Remember, google is your friend.

[hazy igloo]

thank you find

[sage dirge]

thenx for the replay ! well my issue is that i was invited to a group of two friends and a unknown player which was added after playing a TDM , before we play with him the two classic matches , we checked he stats and we found that he is a normal player and its impossible to determine if he was really a cheater , after playing two classic matches i figure out that i was banned for this reason that seems inconvenient for me in this case ! i wander how can one of us prevent his self from such behaviour of the cheaters with regular accounts , and the automatic algorithm that doesn't feel us at all while human can understand and confirm the situation , knowing that i stream often my gameplay on FACEBOOK LIVE and i have community that follows me ! much love for you ! Y0Gaming

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage dirge.

[little wedge]

I can't collect the Recall tokens so is it a bug or what?

[wooden condor]

Hey mods I wanna know something

A random team mate of mine was hacking and I didn't knew that ..
I reported him and exited the game

Will I get ban too ?

[heavy vortex]

Can you send a screen shot of Redemption Store @little wedge

[pale jewel]

لقد اشتركت في البرايم بلس لمدة شهر ، ولكن بعد أسبوع تم إلغاء الاشتراك دون أي سبب

I subscribed to the Prime Plus for a month, but after a week the subscription was canceled without any reason
ID : 5153232555

[storm flume]

Please do not use languages other than English, @pale jewel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pale jewel]

I subscribed to the Prime Plus for a month, but after a week the subscription was canceled without any reason
ID : 5153232555

[strong portal]

How can I report a hack video (YouTube)

[stark viper]

How can I report haker ?

[cursive pulsar]

https://bit.ly/3uDSJZv
@stark viper @strong portal

[strong portal]

But hacker is a Youtuber

He selling hack

[cursive pulsar]

Then you can report it here
https://bit.ly/3soBavK

[strong portal]

Thank you 🙂

[heavy vortex]

The highlighted yellow part means you already have the coins and you can use them.

[little wedge]

Ik but i wanna buy the outfit

[heavy vortex]

You can find them in your inventory.

Collect more for the outfit.

[little wedge]

Thats the problem i can't collect them

i invited my friend and he completed the missions but i cannot collect them

[little wedge]

As you can see here it says Competed 1 time

[heavy vortex]

You collected any coins yesterday?

[little wedge]

Yep but not all of them

[heavy vortex]

The collected 1 time are the ones you collected yesterday.

[bronze furnace]

I neee calan

[heavy vortex]

You can ask your friend to complete the other mission to collect more coins. @little wedge

#clans @bronze furnace

[little wedge]

Some of them is bugging i guess

[heavy vortex]

Some missions can only be completed once per recalled player.

[little wedge]

Okay, thanks!

[heavy vortex]

If you scroll a little down you can find 2 more missions which if ur Friend completes, you can redeem the outfit.

[storm flume]

Please contact the customer service for further assistance, @desert oracle.

[sage fractal]

Why does this happen? I’m having 19th solo wins with a Nepal flag and I don’t see my name for solo wins in the leader board.

[ashen vapor]

This player Using cheat NoGrass, No recoil, wide angle view, pls check and ban this player.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @ashen vapor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please refer to subpoint 3.14 in #faq for further information, @sage fractal.

[desert oracle]

Any solution?

[tardy patrol]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The email [e-mail]

The name of the account user: ojmpro

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy patrol.

[crimson salmon]

Why this happened when i am spectating cheaters in the game did pubg don’t give us permission to spectate those people who buy hack from tencent

[desert oracle]

Why customer service is trash?

?

[pastel nova]

Hi my pubg account was hack someone

[wide void]

No you will not if you did not keep playing with him for 4-5 matches

[sick shale]

Player behavior and data is analyzed in aggregate. You will not be punished for inadvertently teaming up with a cheater from time to time, but repeatedly and actively teaming up with a cheater will result in penalties. Penalties may include deduction of rewards, clearance of tier score, and account bans. The penalty for repeated group w/ cheaters behaviors depend on the circumstances. In general, the penalty will increase with the number of violations, as well as for severe violations.

[crimson salmon]

What do you mean by deduction in rewards @sick shale

[desert oracle]

I give up i cant play this **** game anymore

[night cloak]

coz that's reality what do you expect from devs bring lazy and dumb

[fierce night]

Thank you pubg more than 300 days contacting the support without any care or assist on an account banned for "NO REASON"

[night cloak]

i wish devs will wake up and realize that the game has all bugs and fix all the hacked accounts

[fierce night]

and now because of the leak i may get 10 years ban with my new acc and can do nothing about it cuz i dont have access to the Email

it seriously a crap support

[desert oracle]

We must move to call of duty mobile

[night cloak]

i feel you brother we all feel you coz all of the cs is a holy crap and trash

[fierce night]

always robot and auto replies they get paid for doing nothing i may consider working with pubg if it like that

[sage ruin]

Hallo mein Konto würde vor einer Woche gesperrt für 10 Jahre obwohl ich gar nichts gemacht habe? Wie kann ich mein Konto wieder zurück bekommen?

[storm flume]

Please do not use languages other than English, @sage ruin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sage ruin]

Hello my account was blocked for 10 years a week ago although I did nothing? How can I get my account back?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage ruin.

[desert oracle]

I did everything and it didn’t work

[spare gull]

Could I know in which region bonus challenge is currently active.

[fierce night]

use android device someone trying to hack your acc maybe

[wide void]

Contact customer support ingame following this chat

[dark bolt]

This server selling uc illegal please remove it @lime juniper

[desert oracle]

Ok i will try

[wide void]

https://bit.ly/3soBavK use this link to report as the form opens

[left bobcat]

Pubg I'd sell video uploaded YouTube any problem #questions

[pale jewel]

I subscribed to the Prime Plus for a month, but after a week the subscription was canceled without any reason
ID : 5153232555

[wide void]

Yes selling and buying accounts is against ToS of PUBG mobile

[night cloak]

What the hell ?

[wide void]

Please contact customer support ingame for assistance and make sure to check your playstore for subscription

[wide void]

It is due to new mode introduced the blue zone moves in direction of safe zone

To make the new mode more enjoyable and competitive

[left bobcat]

Give me pubg tos

[sick shale]

@fierce night Please avoid trolling and sending unnecessary messages here

[wide void]

Refer to #735483472432594994 point number 8

[wide void]

https://www.pubgmobile.com/terms.html

[keen hare]

Hello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.😓 Thank you team pubg

PUBG ID-5174382180
KS وهحش- Name

[storm flume]

Please do not use languages other than English, @keen hare. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen hare.

Please refer to the private message from @polar marsh for further information, @simple dove.

[sonic wraith]

why there is no metagodzilla in livik

i am unable to find him

[wide void]

There is on the right side of map

[sonic wraith]

i have checked

[wide void]

You can find it via icon on the map

[sonic wraith]

i couldn't find him in the match

[wide void]

Can you show maps image?

[sonic wraith]

wait ill go to the match

[wide void]

Aight

[sonic wraith]

🤷‍♂️

[tender imp]

i cant hear my team voice while im in lobby and sometimes in match too

[wide void]

Did you repair the game?

@sonic wraith its on East port

The icon

[sonic wraith]

oh that icon is for that

[wide void]

Yes

[sonic wraith]

wait ill land there

[wide void]

Alright you will find it on the sea side

[left bobcat]

India pubg problem data

But i buy seal ilegel TOS

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @left bobcat.

[sick shale]

@left bobcat What is your question?

[left bobcat]

Pubg I'd sell video uploaded YouTube any problem

[wide void]

[left bobcat]

Is it

[sick shale]

Selling accounts is against PUBG MOBILE's terms of service, yes it's a problem if you upload such videos

[left bobcat]

Yes my tub Chanel so many strike tencenct

[celest shadow]

Send an e-mail to the claimant, @left bobcat. We cannot help you any further in this regard here.

[sonic wraith]

will he come out?

[celest shadow]

No, he will not.

[sonic wraith]

oh sad.. ok

[hybrid plover]

My account was stolen what. I will do ?

[wide void]

Contact ingame support

[hybrid plover]

I dont know how ?

[wide void]

Follow up this Conversation to get your issue resolved @hybrid plover

[hybrid plover]

Thank you

[night cloak]

I'm afraid the moderators/community members of this Discord server are not affiliated with the in-game support team and are unable to assist with account related issues. The only way is to contact the in-game CS, provide the correct information, and be patient. I hope u understand. Thank you.

[silver wedge]

Officials in PubgmTR are not interested.

[wide void]

What?

[silver wedge]

@wide void pubgtr server support not responding

[wide void]

What help do you want?

[silver wedge]

Pubgm s20 final ???

[night cloak]

could u elaborate on your issue please?

[silver wedge]

@wide void Pubgm Does the season close at 20?

[wide void]

No

There will be a series of seasons but I don't have further information regarding this

[silver wedge]

@wide void is pubg new state coming?

[wide void]

We only provide support and information about English global version of PUBGM

[silver wedge]

👍

[desert oracle]

It doesn’t work

[silver wedge]

pubg will never shut down, I'll buy an ipad

[night cloak]

if u have no further queries, u may move to one of the discussion channels

[wide void]

Only they can help regarding the issue

[desert oracle]

Rip my account

[fierce night]

SOORY 😦

[silver wedge]

@wide void what is this

[wide void]

This is due to new mode introduced in livik the blue zone moves in direction of safe zone to make it more enjoyable

[desert oracle]

Does this mean i lost my account?

[mild kestrel]

Hey, everybody, I'm new to this group, can you please help me with this problem, I wanted to tune in sensitivity, but there's this mistake coming out. If I'm from Kazakhstan and I don't speak much English, so if there's any mistake, I'm sorry.

[wide void]

No you can contact ingame support for assistance regarding

[desert oracle]

It useless

[wide void]

That's the only way you may move to #chat if you don't require assistance

[desert oracle]

And its stolen from fortnite

[night cloak]

maybe your sensitivity wasn't saved to the cloud, so its unable to retrieve it

[wide void]

You can state your feedbacks in#old

[silver wedge]

But I'm confused, I died in the blue

[wide void]

Blue zone still damages the player but it moves toward safe zone

[mild kestrel]

@𓆩νιℓℓαιη𓆪#0690 it's the sensitivity of one youtuber.

@night cloak Can you tell me how to do that? I want the sensitivity adjusted.

[night cloak]

if the sensitivity was properly uploaded to the cloud, then there shouldn't be a problem retrieving it..
I guess its a bug. Feel free to post it in #old

[silver wedge]

@wide void you pubg nickname I will send engine

[night cloak]

The best way is to create your own sensitivity. Select one of the defaults, go to the training grounds and fine tune it. Trust me, it'll be a lot better

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow blaze.

[olive estuary]

Hi can someone tell me is the last pack in the subscription festival. Is it RP prime normal or Rp prime plus. I have been misguided saying it was rp plus

[mild kestrel]

@night cloak Ok,thanks for the advice

[night cloak]

happy to help!

[celest shadow]

It is the Prime Plus and RP Prime subscription for 3 months.

There are two types of subscriptions, Prime/Prime Plus and RP Prime and RP Prime Plus, @olive estuary.

[olive estuary]

So no Rp plus subscription included in the 3 month selection. 🙁🙁

[celest shadow]

It is the normal RP Prime subscription, and not the Plus version.

[olive estuary]

Ok thanks for guiding me . It's pretty clear now. 🙂

[sonic wraith]

i want to exchange bikes daily, where can i find someone?

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @sonic wraith.

[sonic wraith]

thanks piston ||of Physics||

[urban ingot]

Hi ,

@lime juniper is mentioned that data of pubg mobile is leaked,

and i'm one of the victim's is hacked,

the hacker is access my account and linked he's "Game center"

what is my fault if my account is hacked by the fault security of pubg mobile? after i spent more than 5000$ on the account ultimately got hacked?!

so i need my right, i already sumbit a ticket , the support team is make the issue very big and they request the first payment receipt i did in the 2018!

and i already sended all my information 100% Although him the reason of the hacked account!

i'm very very disappointed and very very sad!

[spare gull]

@sick shale

[sick shale]

It's available in Middle East region, I do not have further information

[night cloak]

From Error 403: Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[urban ingot]

Hi again ,

Bro , you are seriously?

my account is hacked by the fault of the security!!

Whaaaat's my fault here?

i already changed all my passwords! , but the hacker already linked he's "Game center" and when i sumbitted a ticket , the support take very long time to reply and they are Complicate it very much!

i send everything on the account profile, payments , registration date, everything , but they need the first payment and i can't find it although i sent all my old payments!

i'm veryyyyy disappointed 😦

[night cloak]

@radiant pawn

[night cloak]

Nobody said its your fault, buddy. They are investigating the issue, and I'm sure appropriate action will be taken. I would advise you to contact the in-game CS and wait patiently. Sorry, but that's the only way. Hope u understand. Have a nice day.

[wanton geode]

how can I copy loadout 3 to load out 1

[sick shale]

You cannot

[bitter ruin]

Is pubg gonna add kong crystal back?

[urban ingot]

this is the final response bro?

and here if i provide the account id ?

you cannot hurry the proccess?

i'm streamer and i have 2 weeks not stream because this issue.

i'm very disappointed there is no Compensation and there is no special deal.

anyway, Thank you

[sick shale]

Yes, refer to #news for further information

@urban ingot Please contact customer service in-game for further assistance in this regard. We cannot assist with that on Discord

[silver wedge]

Vikendi When will she come

[sick shale]

No information about the date, keep an eye on #news

[silver wedge]

Ok

@night cloak you pubgm admin ???

[night cloak]

I'm afraid no

[storm flume]

Please avoid going off-topic, @silver wedge. You may have unrelated conversations in #chat.

[violet anchor]

Hi, could I get some help with the accessibility settings required for someone with impared vision?
Thank you.

[eager crystal]

@lime juniper @hallow gulch when is new patch update coming???

[pallid briar]

keep an eye out for new patch updates in #news.

[eager crystal]

Emote is gonna change right?

[pallid briar]

As far as i know the rp emoji is a bug/glitch so it should be fixed.

[manic totem]

they didn’t ask for my registration date this time maybe i got it right

[signal vortex]

my account was hacked because of a security breach of the game itself

[glass drum]

How did you do it?

[full compass]

There was a mission for 125 RP points saying Heal 1500 health in classic match, it disappeared, I restarted the game. Is it a bug or was it removed for anyone else? Week 1 has 8 missions and week 2 only 7 missions

[heavy vortex]

Complete it and you will get the rp points. @full compass

And it is a bug since 2 seasons and still is there.

[civic yacht]

Be Any one

Br

[mortal apex]

Do you require any assistance, @civic yacht?

[civic yacht]

Yh

Tnxs

[mortal apex]

Feel free to ask about it here in this channel.

[quartz yacht]

Is there any legal way to buy uc cheaper cause Im tryna get the bird companion and its $35💀 for a bird

[frigid wolf]

there any level requirement to show rank. because my rank is not showing. it say unranked.

[mortal apex]

We only recommend to buy through in-game or from the official method:

• https://www.pubgmobile.com/pay. No other methods.

[mortal apex]

It is because, your account level must be 35+

[frigid wolf]

my account level is exactly 35

[olive isle]

Why pubg mobile publisher change

@night cloak

[unreal dawn]

My account is based on injustice

[pallid briar]

Are you using a guest account?

[frigid wolf]

no

[lusty dune]

How can I get pubg mobile partner

[mortal apex]

Try to level up more and see if the thing persists or not.

[south delta]

Yesterday i bought 660 uc but I didn't received it yet, what i can do?

[south delta]

I bought my uc from pubg store

[olive isle]

@mortal apex

[pallid briar]

Please refer to sub-point 3.14 in #faq.

[mortal apex]

Players cannot apply to the PUBG MOBILE Partner title. This title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community team's discretion.

[south delta]

Anybody help please

[lusty dune]

If I a content creator how can I get it

[mortal apex]

Where did you purchase the UC?

[south delta]

In game store

[exotic cedar]

How do I survive now? Where should I go? 🤣🤣

[olive isle]

@mortal apex can you tell me about this

[mortal apex]

Please refer to this message, @lusty dune.

[south delta]

Please help 😭

[lusty dune]

How do people like someone called atro get the hashtag

[heavy vortex]

Which hashtag. 🤧 Can you share a screen shot. Nvm saw above.

[south delta]

My purchase

[jade nest]

Proxima Beta Private limited belongs to tencent ,so it's upto them to publish the game on play store on whatever name they want.
Also if you purchase anything in pubgm then it will show purchase from Proxima beta private limited not tencent.

[exotic cedar]

@mortal apex

[lusty dune]

Pubg mobile partner things do i need to get it

[mortal apex]

Feel free to report such in #old.

[rich plume]

Hii someone else is using my pubg account from last some days after data leak of pubg and that person also liked his Facebook how can i get my account back i have 3rd link and my twitter linked with account

[exotic cedar]

There are already a lot of this

[heavy vortex]

@lusty dune you have been answered by Tina , it explains it all :).

[olive isle]

You are not official and i know Proxima beta part of tencent global. I want to know proper Reason.

[mortal apex]

Are you sure you did but it from unauthorized sites?

[lusty dune]

I want the steps

[south delta]

No bro, i used pubg mobile store

I opened pubg, then i go to uc, and then i payed 10.99 euro, but i didn't get the uc

Using PayPal

[mortal apex]

There are no steps. It is something that you cannot acquire by following a whole process.

[south delta]

It's been more than 24 hours

[mortal apex]

Please contact the Customer Service in game for further assistance.

[lusty dune]

How many subs and views should I have to get it

[olive isle]

@celest shadow @lime juniper i have a question

[south delta]

I did this yesterday, but nobody answers there

[mortal apex]

You may try to start a new conversation or wait for a reply.

[south delta]

I guess i got scammed bye PUBG itself 😭

[honest drum]

I reported them 1 day ago but they still not banned please do something

[celest shadow]

How can we help you?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @honest drum. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[olive isle]

@celest shadow please tell me why pubg mobile publisher change

[south delta]

What is pubg moderator

[south delta]

@hallow gulch

[carmine nebula]

My team has recorded some hackers in the game. Here is the link. https://youtu.be/F9X8pUP24rk

[south delta]

What can you do?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @carmine nebula. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[olive isle]

Pubg is a battle royal game

[celest shadow]

Proxima Beta is a subsidiary of Tencent.

[south delta]

I really want to buy the rp, but 😩

[olive isle]

I know but why change

[celest shadow]

No information in this regard. Will forward your inquiry for further clarification.

[olive isle]

Ok

Thanks

[zinc sentinel]

My account was hacked and the hacker linked his twitter, how much time does it take to unlink it?

[olive isle]

@celest shadow if you have regarding this information can you notify me.

[celest shadow]

You can contact the customer service in-game for further assistance in this regard.

[zinc sentinel]

i did but there was no response

i emailed pubg about it too

[solar tulip]

7 days to unlink. You can see how many days are left in your settings

[olive isle]

I am waiting your notification 😂.

[zinc sentinel]

21 days or 7 days?

and i read if he keeps logging in it wont unlink it

so either way its messed up

[solar tulip]

I was hacked too and managed to solve the problem

Did you associate an email to your account ?

[zinc sentinel]

yes

i changed all id passwords

but until i figured it out he linked his twitter

[solar current]

So, im experiencing lag(FPS drop, framedrop) while playing PUBG Mobile, and my friend, who has the same phone(Samsung Galaxy A21s 4/64) doesnt that much, and the FPS is much more stable. I've reinstalled the game, it did not work.

[zinc sentinel]

people who have linked their emails are having issues, couple of my friends ids were hacked too

[solar tulip]

They are having issues with email because their email leaked

[zinc sentinel]

i know 😦

[solar tulip]

Do you still have an other social network linked to your account ?

[zinc sentinel]

i emailed them twice havent heard from them

i do thankfully

[sleek wharf]

Hello, some help? I cant log in , i try everiting but not work. Message coming out Is " failed to log in ,u log in with a new version" but i have last version updated. Helllpppp pls

[solar tulip]

Cool

[solar tulip]

So if you already changed the mail password and the pubg password that you use to log in with the mail.... it's already very good

[zinc sentinel]

yeah its just he can still log in with twitter

is what im trying to unlink it

[solar tulip]

I know ingame assistance doesnt answer often but this is what is left for you do now

Tell them you want to unlink the twitter, wait for an answer (til next day in the morning)

[sleek wharf]

I waiting for 1 hour assistence but nowane answer

[solar tulip]

Your problem will be solve for sure, its just a matter of days

Cesar I had same message a month ago

[sleek wharf]

Dam, cant play, i cancelled chache, data, reinstalled game , Notting work

[solar tulip]

Actually I had an other one just before. " login from another location...." did you have this message too ?

[sleek wharf]

Nope

[solar tulip]

Ok so not sure I can help :(

I solved this problem by waiting the store update

[sleek wharf]

I log with other account , mail account but my account that i realy use everyday cant log ,dam

[solar tulip]

Yeah its related to one specific account. You still can play if you log in with another account

[sleek wharf]

Somewane know a email adress to ask help?

For support

[solar tulip]

Im not 100% sure but I think your account was hacked. If you got IRL friends in your pubg friendlist, I would suggest you to ask them to check if someone is active on your account

[winged cargo]

When Will Kong Crystals Be Given Again??

[sleek wharf]

Ok Will ask thanx Raph

[solar tulip]

Anyway, you still can contact ingame assistance for your account even if you fail to log in

Np ! GL

[sleek wharf]

I contact but no answer

1 hour ti waiting

[hallow gulch]

No given date, keep an eye on #news for future announcements.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @sleek wharf.

[sage fractal]

Hello can anybody tell me why, I have 21 solo wins and still I don’t see myself in rankings.

[sleek wharf]

Waiting from yestarday

[night cloak]

wins before Gold tier doesn't count , if u have any.
also, the regional rankings refresh every Monday, so u may need to wait
click on (?) at the top of the screen to know more

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[velvet walrus]

Online content Report

[cedar comet]

Hello, my account was hacked through Facebo
ok and I was able to change the password, but the hacker linked his account to the internal e-mail to Pubg and I want to remove this mail

[sick shale]

@sage fractal You might be unranked due a suspicious activity within your account, you will be ranked once the investigation period is over

[mint karma]

Unranked in region ranking for duo wins. Why is that and what's the solution?

[sage fractal]

Same issue bro

Do u have enough wins to be in regional ranking?

[cedar comet]

Hello, my account was hacked through Facebo
ok and I was able to change the password, but the hacker linked his account to the internal e-mail to Pubg and I want to remove this mail

[night cloak]

Please contact the in-game CS for further assistance

[pallid briar]

You need to be at least level 35 and Gold V or above.

[sage fractal]

Do u know how long an investigation period is?

[mint karma]

I'm crown and level 70 plus. So what's the solution

[sage fractal]

@sick shale

[cedar comet]

No one helped me

[sage fractal]

U can’t remove once it’s gone it’s gone same happened with me

[sick shale]

Please contact customer service for further assistance in this regard. I have no further information

[sage fractal]

Remember to link 2 social media accounts to one pubg account so when one social media account is gonna u can login from the other social media account

[cedar comet]

@sick shaleHello, my account was hacked through Facebo
ok and I was able to change the password, but the hacker linked his account to the internal e-mail to Pubg and I want to remove this mail

[storm flume]

Please contact the customer service for further assistance, @cedar comet.

[pallid briar]

Results are calculated every Monday at 00:00 (UTC).Maybe wait till that and see.

[sage fractal]

The customer service is useless I contact like 200 times and useless

[sick shale]

You might be unranked due a suspicious activity within your account, you will be ranked once the investigation period is over

[cedar comet]

They did not help me

[mint karma]

How many days maximum

[sick shale]

I don't know. Should you have further questions, please contact customer service in-game

[simple epoch]

@sick shale I am unable to change password of my third link. Its showing parameter error. Please gimme solution

[sick shale]

@simple epoch Try again later, the system could be busy due to large amount of such processes nowadays

Does it happen consistently or just now?

[simple epoch]

You mean it will work later? Because I m worried cuz of rumors that data was leaked. Its so important to change password.

[simple epoch]

I tried it once. Gonna try it again now

[sick shale]

As I said, try again later. Contact customer service if the issue persists

[simple epoch]

Do they help regarding this error?

[graceful oracle]

My account is banned for no reason and i am tired of talking to automated responses please help i didn’t use hacks or anythird party applications

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful oracle.

[simple epoch]

Can you send me the screenshot of conversation as a reference? I dont know how to approach them regarding this parameter error.

Do they respond to this? Have you tried it?

[sick shale]

I don't have an example, but all you have to do is to state your issue properly and answer the FAQ according to it

[simple epoch]

Thank you everyone.

[north jackal]

@hallow gulch Why we got ban today I am not using any hack and cheat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north jackal.

[night cloak]

I was banned for 10 years, please help unfairly.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[spiral token]

Hello there, can someone tell me how to get help on official tournament room cards?

[rancid sable]

Hi guys, i need help my account has been linked by a hacker anyone who knows how to remove it dm me

[serene lotus]

HAVE Customer service?

[hallow gulch]

Refer to this channel's pinned messages.

[storm flume]

Please contact the customer service for further assistance, @rancid sable.

[rancid sable]

I contacted them several times with all the information provided but its been 3 months yet no changes

[night cloak]

My friend from germany purchase us in game store but didn't get it even after waiting for24 hours and money is detected from paypal account

[serene lotus]

Seeking customer service my account was stolen

[night cloak]

Getting no answer

[wheat silo]

Bring back the kong crystals

[cold drum]

🥴

[celest shadow]

Please do not beg for in-game items here, @astral turret.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cold drum. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please refer to #news for further information.

[storm flume]

Please contact the customer service for further assistance, @night cloak and @serene lotus.

[serene lotus]

I have been looking for a few days without any response. Is there a quick way?

Very urgent account stolen

[bronze raven]

Hey there, my name is Benjamin

I have been banned for 10 years for no reason,
I request to check my acc another time and confirm if the banned is TRUE!
My name-in game: 亗٭SAFAH٭亗
And my ID: 5139223913

Thanks for your support.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze raven.

[night cloak]

@storm flume already did they said wait atleast 24 hours

[crimson salmon]

How much you suppose to be + if i get 5 kill with 98 rating in livik when i am on platinum I TIER

[night cloak]

Hey there, my name Sizy!

I have been banned for 10 years for no reason,
I request to check my acc another time and confirm if the banned is TRUE!
ID ign : ExO・Sizy10Fps|
ID No : 5598397977
ID lvl : 68

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[slender roost]

Why there’s kill messages delay ? It got me confused while playing games

[night cloak]

what is up with the little pan symbol on the start button what does that mean

[inland siren]

حسابي تم اختراقه كيفيه استرجعه

[storm flume]

Please do not use languages other than English, @inland siren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[inland siren]

My account hacked how to get it back

[storm flume]

Please contact the customer service for further assistance, @inland siren.

[celest shadow]

It means that the next match is a key (important) match. You are close to level up to the next tier. It is informed on the results screen of the previous match.

[celest shadow]

Please report the issue to #old.

[inland siren]

Failed customer service, they don't do anything. I want a solution

[night cloak]

@celest shadow is it new or something I've never seen it before

[drifting furnace]

Hey there, my name is Safah

I have been banned for 10 years for no reason,
I request to check my acc another time and confirm if the banned is TRUE!

Thanks for your support.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting furnace.

[night cloak]

well this is odd because I haven't even played 10 matches yet

[celest shadow]

Yes, this is new.

[night cloak]

@celest shadow okay one last question why did they implement it and what was the reason for the implementation it's not super important but I like to educate myself on why things are done in the game

okay I realized I just asked the same question twice my apologies

[celest shadow]

As far as I know, the pan indicator at the top-right of your Start button is to inform you that you are close to rank up to the next tier and that your next match will be crucial.

[celest shadow]

No worries at all. We hope we can clear your doubts.

[night cloak]

@celest shadow yes thank you very much that actually helps very much and I apologize for my less than stellar attitude in the past I'm trying to be a better person and I hope that I can show that

[celest shadow]

Glad to read that it helped! There is no need to apologize, you are absolutely fine. Have a lovely day ahead.

[night cloak]

Hey there, my name is Syed

I have been banned for 10 years for no reason,
I request to check my account another time and confirm if the banned is TRUE!
My name in game: 『X』S Y E D
And my ID: 5514547565

Thanks for your support.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[gritty glade]

The Game is totally broken.
Glitches in war mode while landing in AIR & after the land on spot, character doing 3 second dance and automatically knocked by enemies.
Glitches In livik map....
Glitches in friend list scroll function speedy scrolling and start from the beginning ..
Why guys u not fixed it @Error 403#4903

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rough pecan.

[sonic wraith]

why i am unable to see that leaf in the match

[lucid pecan]

My account was hacked, please help me

[night cloak]

My account in the game has been banned 10 years without warning. And without cause and I have not violated the terms and conditions of the game. and I hope that my accpunt will be returned and removed from it. please un banned my account i didn‘t break ur rules ID: 570639337
Please help me😭💔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sonic wraith. You can also submit a report in #old in compliance with the channel's pinned instructions.

[mortal apex]

Please contact the customer service in game for further assistance, @lucid pecan.

[lucid pecan]

They were contacted and they did not help me

[plush saddle]

Hello dear PUBG MOBILE investigators, I hope you review the problem of my ban for claiming that I have shipped from outside the PUBG mobile and you have been banned for a year and I have not violated the rules. I hope you will help me solve this problem. Thank you very much.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush saddle.

[true frost]

Hey, so i have a bug where my helmet comes off mid game for no reason.. i dont drop it.. i just see my head doesnt have a helmet.. and this hast cost me a few games and was wondering if you guys know how to fix this or if anyone else is experiencing h this. Thanks!

[glass knot]

Hello i have an old Ingame friend wich has played on a guest acc without knowing it ... She spent a lot of Money on that acc .one day she tried to link the acc to twitter but she had linked here twitter Acc to an older pubg acc... So she lost the progress from her guest acc ... How can she get back her guest acc

[covert tinsel]

Hello @lime juniper I want to report cheater youtube channel

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @covert tinsel.

[feral forge]

no self advertising please, you may want to go through our #735483472432594994 before you post anything, @eager iris.

[teal star]

How do I view my ban history?

[hard pelican]

@polar marsh I have done 1v1 with a player and he is a hacker he is using aimbot and I have proof

[lucid dirge]

fix parameter error 1 plz

[restive glen]

My account has been banned for 10 years due to the new mod, the gorilla mode, and the speed has increased. I do not use files or programs that violate the game, please review the matter and check.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive glen.

[lucid dirge]

assit me plz

[hard pelican]

@polar marsh it's guys main I'd was banned by wynnsanity and he has admitted it in lobby

[pallid briar]

You can report the player in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[wispy tundra]

is there anyone can help me with gameloop lag?

Message #emulator-support

[median mirage]

my id got hack plez help

hacker hack my id

and he is link his email

[storm flume]

Please contact the customer service for further assistance, @median mirage.

[median mirage]

i have done every this no support for pubg

[round geyser]

Hello, my account was banned 112 days ago. My account did not violate user privacy, and the ban has not yet been lifted. I am wronged. Please review the account and open the ban. I have not played the game since that time. Thank you
Name😔: NEW | BREAK
ID 5167046297

[polar marsh]

Please refer to the private message from @polar marsh for further information, @round geyser.

[somber escarp]

Please Ban dish Account

ING. जोकर、

ID. 5184831273

Full aimbot user and full 0 spy
No grass user please Ban dish Account thanks for Pubg mobile Team

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search.This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

You can also submit a report through https://bit.ly/3uDSJZv.

[brave coral]

My PUBG account has been hacked and hacker is asking for cash to return it back kindly help me out at earliest in private message

[pallid briar]

Please use the File Claim option to appeal to your suspension.

[pallid briar]

Do you have any of your socials linked that you can access?

or did the hacker hack your socials?

[brave coral]

I had added face book and play games through my mobile number twitter got hacked and hacker added vk because only sole social media was twitter

[pallid briar]

If your social media account got hacked please try to retrieve it by contacting their own customer support.

You can also try to unlink the unnecessary (socials that aren't yours) by contacting the In game customer support.

[brave coral]

Tried but credentials are changed and hacker has permanently suspended it..

[pallid briar]

Then contact in game customer support by following sub-point 5.4 in #faq

[brave coral]

These are only bookish talk once registration acc with dates are hacked they don't listen I tried alot but they are not using their brains

[pallid briar]

Unfortunately only in-game customer support can help with account related issues.So please try contacting them for further assistance,@brave coral.

[brave coral]

Yes but idiots are sitting wasted all my money on this rubbish stuff... Let's see what happens

[pallid briar]

I hope you get this sorted out.

[raw surge]

My account was banned for violating regulations. What this mean when I play fair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raw surge.

[pallid briar]

@thin wave Please use #old.

Also don't spam.

I don't understand your question.I suggest you report in #old and move to a discussion channel if you don't need any assistance.

[elder nymph]

help my account was hacked

region

help with my account

hackers stole most my bp

changed clothes.

tried logging in, said logged in from another location

[pallid briar]

@elder nymph Please contact in game support regarding this as only they can help with account related issue.

[elder nymph]

is there live support?

[pallid briar]

Please refer to subpoint 5.4 in #faq.

[elder nymph]

all i saw was , pre answered questions, and none of them were my issue

ok thanks xzyl!!!! 😎

[pallid briar]

@elder nymph You may use the screenshot attached for your reference:

[pallid briar]

No worries!

[night cloak]

this is where we report cheaters right?

been a while since ive been here

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[round spear]

Dude calm down its not even close from what u think

That's not even a word 😂

[pallid briar]

@thin wave @round spear Please move to #chat or #pubg-mobile if you don't need any assistance.Also please check 1.3 in #735483472432594994.

[round spear]

Calm down. I'm just replying him cuz he got something wrong

[night cloak]

how do i figure out the video code to report with a yt video attached

@pallid briar i cant get a watch code to submit the report

[round spear]

That's the code. The last part of the yt video link

[night cloak]

it wont let me submit it

[amber shoal]

What shall i do for this error

[night cloak]

the video was too long i fixed it i hope

[amber shoal]

I cant get to my account neither by email or Facebook

[storm flume]

Please contact the customer service for further assistance, @amber shoal.

[amber shoal]

I did since morning no reply yet am afraid i have been hacked

[olive dove]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[olive dove]

Did you manage to submit your report in the cheater report form?

[night cloak]

no it doesnt have the proper format or video quality

they keep making it harder to report here and they do nothing in game

the reports arw ignored and no devices are banned only accounts

[olive dove]

Better to use the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[night cloak]

i do every single time

its useless

https://youtu.be/s8TtR7A6XLU

2 sets of teamers in 2 games

[olive dove]

I am sorry about that but teamers should only be reported through the game report system.

[night cloak]

i reported teamers a month ago and nothing happened dude

all three still have the same account and nothing happened

[olive dove]

I understand your frustration, @night cloak .
It is really annoying specially when a good player tries to rank up and have some fun games.
Maybe, you can provide your feedback regarding this in #old to be considered.

[night cloak]

i have

[brittle wagon]

Hello i wanna ask what happened about my case and the person who put bad picture on guest account and useing my id nomber as name so who search can see his account

[olive dove]

Your case is being processed, you will get updated when an action is taken!
Please rest assured and wait patiently.

[brittle wagon]

Ok thx❤️

[storm flume]

Please do not use languages other than English, @glass fiber. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glass fiber]

😔 😔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glass fiber.

[shell garden]

how do I change my status? been gone for two years

[olive dove]

you are asking about this or different status?
https://cdn.discordapp.com/attachments/726677853046833202/841158490067435540/IMG_20210510_091148.jpg

[shell garden]

like

the one where you can type stuff

[olive dove]

You have signature where you can write a statement in there, here:
https://cdn.discordapp.com/attachments/836063222683533354/845077195444846602/Screenshot_20210521-001409_PUBG_MOBILE.jpg

Or you can use the new added feature called moments:
https://cdn.discordapp.com/attachments/836063222683533354/845077195042848788/Screenshot_20210521-001428_PUBG_MOBILE.jpg
To post text or image status like this:
https://cdn.discordapp.com/attachments/836063222683533354/845077194711236618/Screenshot_20210521-001441_PUBG_MOBILE.jpg

[shell garden]

tysmm!~ @olive dove

[true frost]

If anyone can reply to this, id appreciate it

[silk crag]

Can talk to a pubg OFFICAIL ?

[blissful valley]

Any idea when the fixing update will come?

[vagrant onyx]

Later time this week

[night cloak]

Can I get some support regarding my account since I didn’t get any help ingame or through email…?

@lime juniper

[mortal apex]

Such as, @night cloak?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silk crag. Remember to read through #faq before asking questions in the support channels.

[mortal apex]

Did you enable the option Hide your helmet in inventory?

[night cloak]

Dm

[lucid pecan]

My account was hacked, please help me

[storm flume]

Please contact the customer service for further assistance, @lucid pecan.

[tribal fox]

Is there a admin that can Dm me

<@&481161015728406538>

@celest shadow

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tribal fox. Remember to read through #faq before asking questions in the support channels.

[true frost]

No.

[lucid pecan]

They were contacted and they did not help me

[true frost]

Sorry for late response

[feral forge]

please contact the in game customer service as only they can help you with account related issues, you may refer to the steps in this screenshot as reference, please note that we cannot help you here on discord in this regard.

[lucid pecan]

I know that, but the support did not help me because the hacker hacked the social media account and linked it to my private account and deleted the tools linking me to the account

[feral forge]

unfortunately, if one no longer has access to their game account, there's nothing that the in game customer service can assist you with regarding this. securing your account and the login method is your own responsibility after all.

[night cloak]

Any mods available for a quick chat regarding pubg content on youtube please

[lucid pecan]

I have proof that my account and this account have been paid in large amounts and there are bills. Please help me, do not let the hacker go to my account

[feral forge]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[lucid pecan]

In-game support did not help me Where would you advise me to go to a site that helps me

[feral forge]

contact in game customer service is the only way.

[silk crag]

I want to know about eSports rooms

[night cloak]

Refer to this message:
#questions message

[left pebble]

my account banned suddenly 7 days without anyreason what should I do ?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left pebble.

[quartz yacht]

I still need help with the ingame volume whenever I turn on mic I can’t hear ingame sounds only the voices, due to this I’ve died many times because I couldn’t hear footsteps and such

[lucid pecan]

Look at this beautiful account 😍.
Yes, it is my hacked account 😭

[quartz yacht]

This is community support not flexing or showing your cherished moments

[quiet sparrow]

My account has been banned due to the new mod for the Sanhok map, and I have never played with hack. I hope you can restore the account to me as soon as possible. Thank you.      Id : 5387842870

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet sparrow.

[cold perch]

Hey i need help please! my account has banned why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold perch.

[onyx lynx]

Help why I always be like this when want to log in.sometime ok.sometime like this

[storm flume]

Please contact the customer service for further assistance, @onyx lynx.

[quartz yacht]

I still need help with the ingame volume whenever I turn on mic I can’t hear ingame sounds only the voices, due to this I’ve died many times because I couldn’t hear footsteps and such

[night cloak]

How to I fix my lag?

Can you please let me change my server back to Asia because i accidentally change my server from Europe to Asia server
My pubg id = 51354712951

@night cloak Make sure that your device is not heating and free up your storage

@night cloak
The trick is already applied

@night cloak Then go to your settings in pubg and go to costumer service

@night cloak
Then

@night cloak Press the chat icon at the top right

[quartz yacht]

I still need help with the ingame volume whenever I turn on mic I can’t hear ingame sounds only the voices, due to this I’ve died many times because I couldn’t hear footsteps and such

[night cloak]

@quartz yacht Why

Try to restart your phone

Or log out your account and press at the right press repair

And then press routine repair

@night cloak
Then

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split inlet.

[feral forge]

unfortunately, you will have to wait for the cooldown to end in order to change your server again, there is no other way, @night cloak.

[wheat iris]

What was the email to pubg

Id like to send them an urgent email regarding my account

Whoever logged in has link 5 medias to it

[storm flume]

Please contact the customer service for further assistance, @wheat iris.

[stone palm]

In tdm I cannot see my teammates and op enti

[swift wharf]

I want to lift the ban on my account, since the rules have not changed. Please look into my ban again. Thank you and for your great efforts.
ID. 5284246391

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift wharf.

[night cloak]

Try repairing your game. The resources may not have downloaded properly.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic crane.

[ember hawk]

@lime juniper

They are doing a scam

@hallow gulch

[gritty glade]

Why it shows Unranked?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ember hawk.

[night cloak]

[hallow gulch]

Your account is most likely marked as suspicious, therefore you will appear unranked until the security inspection is over.

[night cloak]

It has been discontinued as it does not comply with the Chinese government requirements.

[night cloak]

The profile picture has been reset and a punishment has been applied. Do let us know if they repeat such behaviour!

[nocturne mango]

Ah all is fine

[night cloak]

yes

[ashen crest]

Someone have access to my account I need help😭😭

[storm flume]

Please contact the customer service for further assistance, @ashen crest.

[fresh bay]

i can help you how