questions

[celest shadow]

You can use #emulator-support for further assistance, @inner zenith.

[heavy vortex]

Piston🤧

[inner zenith]

ok ty

[celest shadow]

Yes?

[night cloak]

Well those are the only possible ways i knew how to make it work , sorry :'(

[heavy vortex]

Can't link google play after unlink. Video with previous tag

[grizzled lichen]

Please help 🥺

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grizzled lichen. Remember to read through #faq before asking questions in the support channels.

[pallid briar]

Maybe you need a "Social media account" connected (For example Facebook or Twitter).Not sure tho.Let me ask a staff.

[celest shadow]

Saw the video with your reply above. What have you tried so far, that includes but is not limited to, repairing the game, restarting your device, and et cetera?

[grizzled lichen]

My account is hack ed

[heavy vortex]

Restarted, logged out and logged in again.

[night cloak]

did new event came out on sanhok are there now crystal

[pallid briar]

@celest shadow can you help him please (thanks in advance).

[celest shadow]

If it would not be too much of a hassle for you, can you please perform a routine repair?

[heavy vortex]

Sure. brb

[grizzled lichen]

Help me

[safe jetty]

What

[hallow gulch]

Refer to the post in #news for further information about the Crystals.

[celest shadow]

If you still have access to your PUBG MOBILE account, you can use the log out of all devices option and see if that helps, @grizzled lichen.

[grizzled lichen]

Hacker has linked his social media account

[celest shadow]

You can contact the customer service in-game and request them to unlink the unauthorized person's social media account for you, @grizzled lichen.

[grizzled lichen]

They are not answering

[night cloak]

My account was 30 days off and 16 level

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @grizzled lichen.

[night cloak]

But dont have recall option

[lean estuary]

i play pubg mobile in the official emulator gameloop only but still pubg banned my account ,pubg bans only innocent people account but not hackers account after my account got banned india banned pubg so now dat pubg is back to india i need my account back someone plzz help meee

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean estuary.

[celest shadow]

What is the issue?

[night cloak]

Dont have recall code writing option

[celest shadow]

You will have to invite the players, @night cloak.

[night cloak]

Account was 30 days off and 16 level

[torpid prairie]

There is no sound in the game and in the lobby and I can't hear anyone. I wonder if anyone knows the solution to the problem.

[night cloak]

I dont need invite players

I need to write recall code

[celest shadow]

Only players with an account above level 15 and have been inactive for 28 days are eligible, @night cloak. If this is an issue to you, please report it to #old.

[nova ermine]

This hands up your stolen account and is due from Support Help 5162631421

[heavy vortex]

Repaired, still the same issue. BTW it completed the unlink process today, if this helps.

[safe jetty]

My Id Is McUxthorytpro

[torpid prairie]

@torpid prairie Isn't there anyone interested?

[safe jetty]

In PUBG

[safe jetty]

Me

I am

[torpid prairie]

There is no sound in the game and in the lobby and I can't hear anyone. I wonder if anyone knows the solution to the problem.

[celest shadow]

Can you please try clearing PUBG MOBILE's data and cache as well as force stopping the application and try again, @heavy vortex? Do you also use a VPN?

[safe jetty]

Interested

[heavy vortex]

Nope, I use DNS and I'll try force stopping, cleared cache already, can't afford to clear data for now. 🤧

[safe jetty]

I Use 1.1.1.1 Best Vpn if PUBG Is Not Working properly

Use It Noe

Now

[celest shadow]

Sure, and no worries, I understand your limitations.

[safe jetty]

Ok

[torpid prairie]

@celest shadow There is no sound in the game and in the lobby and I can't hear anyone. I wonder if anyone knows the solution to the problem.

[celest shadow]

Which device are you using?

[torpid prairie]

@celest shadow me?

[torpid prairie]

Me?

[celest shadow]

Yes.

[torpid prairie]

Poco x3 NFC

[torpid prairie]

Xiaomi

[celest shadow]

Can you please check the audio settings for both in-game and your device, @torpid prairie?

[torpid prairie]

I checked, no problem

[empty hatch]

I want ro unlink my fb account the Unlink option is not available in setting

[night cloak]

@empty hatch What does it show when you try to unlink?

[worldly ingot]

How long does it take for customer service to replay?

[torpid prairie]

@celest shadow what should I do

[worldly ingot]

It’s been 4 days no replay from them😞

[night cloak]

It depends on the query, @worldly ingot. For account recovery, it can take up to 60 days.

[worldly ingot]

Restart your device

[worldly ingot]

Nope it’s about reward which I didn’t received

[torpid prairie]

I did it didn't work

[night cloak]

@worldly ingot Which reward?

What is pan icon?

[worldly ingot]

Oppo f19 pro

[celest shadow]

Please try repairing your game and let us know if your in-game audio and sound effects are functioning properly again.

[night cloak]

@worldly ingot Which event?

hope@

[worldly ingot]

Oppo f19 pro lucky spin

Invite friends

[torpid prairie]

@celest shadow okey thank you

[night cloak]

@hope reply my

When is mega Godzilla gonna come out?

[worldly ingot]

This one @night cloak

[night cloak]

@worldly ingot For logistic issues and the current world situation, the reward might take quite a few months to reach your location. Have you sent your shipping address?

[worldly ingot]

I tried to give my address but they gave me 50 AG instead of oppo f19

@night cloak

[night cloak]

@night cloak

The pan icon on start match?

Is it any inspection?

Or something else

@worldly ingot Could you inquire about it in the Pakistan Discord server? You can find the server link in subpoint 3.1 #735483472432594994.

[worldly ingot]

I’ve already

[night cloak]

Someone reply my one tooo

😭

This is a regional event. So better follow what they say, @worldly ingot.

[torpid prairie]

i did it didn't work 😔

[worldly ingot]

They told me to contact to customer service the mods can’t help @night cloak

[celest shadow]

Are you currently wearing an earphone or headphone? If so, please check if it is not broken.

[night cloak]

What does it show when you tap on contact way on the bottom right?

[torpid prairie]

No, it's okay, I checked it 😞😞

[worldly ingot]

A note pops up and it says that you didn’t won any oppo f19 pro😞

[celest shadow]

Please provide a screen recording of the issue, and a screen shot of your audio settings in the game, @torpid prairie.

[night cloak]

@worldly ingot Could you record the screen and share here?

[worldly ingot]

I’ll screen record it and send it here w8

[glossy valley]

but ur system upgrade please user data very imported

[heavy vortex]

Is there any time interval that I can't link another account soon after unlinking one. 🤧

[night cloak]

No. It is the other way around. Cooldown for unlinking after linking a method. @heavy vortex

[heavy vortex]

Still can't link. 🤧 CS can do anything?

[night cloak]

Do you gain less points if you have a rating protection card active

[torpid prairie]

@celest shadow is it correct

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steel cobalt.

[worldly ingot]

@night cloak should i send the vid here or dm you?

[celest shadow]

Please provide a screenshot of your audio settings in-game.

[torpid prairie]

Okay Im sorry

[hollow trout]

I’m unable to mute squad mates individually and have to resort to deafening myself. I usually play erangel
Device: iOS XS
Server: NA
Verizon Fios WiFi

[celest shadow]

We have received similar reports in this regard, @hollow trout. Please submit this in #old, thank you very much.

[worldly ingot]

Hope?

[worldly ingot]

@night cloak ??

[rotund pumice]

hellooo

[night cloak]

@worldly ingot You can send here. We have 100mb limit.

[worldly ingot]

Should i send the vid here or dm you?

[night cloak]

You can try.

[worldly ingot]

@night cloak

[torpid prairie]

@celest shadow

[worldly ingot]

@night cloak what should I do now?

[celest shadow]

It should work fine. You may want to reinstall your game. If the issue persists, please report it in #old with a screen recording of the issue.

[simple basalt]

Any progress in group purchase perk event? I still didn't get upgrade card @night cloak

[night cloak]

@worldly ingot The receive screenshot you took might have been a visual glitch. You actually won the 50 AG, not the phone.

@simple basalt No yet.

[torpid prairie]

thank you so much

[worldly ingot]

But when it stopped on the oppo f19 it said congratulations you won oppo f19 pro

[night cloak]

@worldly ingot You should have recorded a video. Unfortunately, you won the 50 AG.

[worldly ingot]

😞

[night cloak]

[hazy wolf]

hey

i get ban 10 years without any cheating

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy wolf.

[night cloak]

@night cloak can u help me?

@night cloak What’s the issue?

What the pan icon mean?

Arrow 🏹

@night cloak

Oh it means there’s a tier protection.

[valid jewel]

Today I connected my Twitter account to my pubg account, but due to me owning multiple alternative Twitter accounts I currently do not know which one is connected...

[hazy yarrow]

hellow guys .. actully someone hacked my facebook account and then he play on my ID by hack .. and i got 10 years ban .. so how can unbanned .. please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy yarrow.

[night cloak]

@valid jewel Unfortunately, due to security and user privacy, such information is never shared. You can free to login with all the twitter account you own from a different phone.

[valid jewel]

This is gonna be boring 🙁

[north fable]

Hello

Can someone help me regarding UC purchased through medasbuy

[dull remnant]

I have been playing since season 3, a few days ago my account was hacked. The scammer changed nickname, spent all the coins and used the items in the inventory. I also deleted all the friends I had collected on my account for 3 years. I changed the password for all social networks, but still someone logs into my account. I can't change my email address or unlink social Networks. In-game support does not answer. What should I do?

[night cloak]

@north fable Yes?

[north fable]

I purchased some uc but it went to a different account of mine so can i retrieve it to my main account or not

[night cloak]

@dull remnant The customer service will take some time to help you—if you have submitted all the correct information.

@north fable Unfortunately, refund is not possible for any purchases.

[north fable]

Okay

[heavy vortex]

I tried logging out again and logged in with gmail this time, and the new account I wanted to use created a new pubgm account ,which I wanted to link to. So I made it EEA, if I delete it from settings, I can still use the google account to link to my own different one ? @night cloak

[night cloak]

Yeah. If you delete the account which takes about 7 days.

[heavy vortex]

I can wait. Wanted to confirm. Thanks

[night cloak]

[dull remnant]

When contacting support, there was a question: "How exactly did I register an account?" I don’t remember, I started playing in season 3, but I don’t know the exact date.

[night cloak]

@dull remnant Try to guess. Maybe you took a screenshot/ linked the game with a social media on the same day.

[dull remnant]

Thank you, found the date on facebook. 03/22/2018. Can I somehow unlink the email address from the pubg account, or change it to another?

[compact turtle]

Idk wut u r talking about but u can unlink facebook from pubgm

Search on yt @dull remnant

[dull remnant]

I have a facebook account, a google account and a game center linked to my pubg account. I want to untie everything except Facebook, but when I do it in the game itself, I get the error "881013".

[compact turtle]

Using apple device to unlink google right?

[mystic imp]

Why my account is getting ban And All my clan members getting ban..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic imp.

[dull remnant]

To untie Google account, I used both ipad and android phone, the result is the same

[compact turtle]

DM? @dull remnant

[night cloak]

My account is bind with facebook, if i unbind the facebook, can i still use that facebook back or need to create a new one??

Is there any way i can report an compromised account?

one of my "friends" scammed a person and stole their account

[steel mantle]

hello, my friend's account got hacked by vpn owner (maybe 1.1.1.1 or melon vpn) and he got random google play account linked in, someone help?

[ivory ice]

Hi there. i have some fps drop/lagging for no reason. For example, in TDM match, when start fps is 90-91. but after i die and re-spawn fps drops to 77-65 😕. or in classic mode my fps drop to 70, when i open settings from notificationbar then return to game, fps lock at 90 for some second and again back to 80-70. do you have any way to fix it? (device cpu:sd 865+)

[feral forge]

you will have to create a new Facebook account.

[storm flume]

Please contact the customer service for further assistance, @steel mantle.

[steel mantle]

they are not answering

[night cloak]

I can’t use back facebook account i unbind??

[steel mantle]

useless moderators

[olive isle]

Which phone

[feral forge]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team, @steel mantle.

[feral forge]

do you mean unlink?

[night cloak]

Yes, if i unlink the facebook account, can i still use the same facebook account that i link previous to link back?

[feral forge]

yes you can.

[night cloak]

So i still can use the previous facebook i use before for link back?

[feral forge]

yes.

[night cloak]

I’m fighting with scammer who scam my account right now

Hahaha

[safe jetty]

My Id Is McUxthorytpro

[night cloak]

Thankyou for answering

[feral forge]

do you still have access to your Facebook account? i suggest you to enable 2FA to secure it.

how may we help you, @safe jetty?

[night cloak]

i think pubg mobile devs won't help a single thing to unlock haha you nust need to msg them in the game coz they won't reply here so thats the reality

[half nexus]

How to transfer Google playoff accоunt simply to mail (for huawei account)

[night cloak]

Facebook account is mine, the scammer link his twitter and keep unlink my facebook, scammer use plugin and make my account being banned 7 days, i think he unlink my facebook and use plugin so my facebook can unlink after 7 days i dont login

Thats why i asking, if the facebook already unlink, can i still use that facebook and link back

why am i getting only room invites here

[brisk frost]

Plzz help me hacker my linked my account and ban 10 years for 3rd party login plzz help me to unban my id plzz

[hallow gulch]

You will be able to link the Facebook account in question after the cool down is over.

@safe jetty do not advertise please.

[safe jetty]

Okay

[gloomy mango]

Hi

[feral forge]

please try to uncheck the requirement met option, you might have selected room only.

[gloomy mango]

How can I remove the ban if I do not do anything??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gloomy mango.

[night cloak]

i tried it not working

[night cloak]

The cool down? Cool down 7 days right?

[hallow gulch]

Yes.

[night cloak]

So after 7 day i still can use the facebook before for link back?

I already report to customer services about this scammer, but customer say it takes 60 days to solve

[hallow gulch]

Once the social account is unlinked, it will no longer be valid for use.

[night cloak]

So i have to make a new facebook? I can’t use the previous??

[sand berry]

Hi My account got banned for absolutely no reason last year in september i had emailed you guys but i didnt receive any email back what should i do now. I do not know my id because it is banned My device is redmi note 9 I use Wifi Country India

[hallow gulch]

You will able to link it through your basic settings, however you won't be able to log in using it if it's been unlinked already. You will be able to use it once you have linked it again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand berry.

[night cloak]

Ahh i know about that, i have anothet link i can use for log in

I just want to know, can i still use the same facebook for link if i unlink it

[hallow gulch]

You should be able to.

[night cloak]

Okay thankyou so much

[unreal raven]

Hi

[faint ice]

Hello how i do know all the hidden achievement

[unreal raven]

Ples help

[warm pilot]

same problem with me

[unreal raven]

My account twitter has been hacked by Hacker and

[dire hill]

want to talk to pubg mobile customer service my account is banned is there any help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire hill.

[feral forge]

they are hidden, so it is not possible for anyone of us to know.

[warm pilot]

OK quick question

where is the repair option in game?

[hallow gulch]

Please contact twitter for assistance regarding your hacked account.

[warm pilot]

[night cloak]

On the log-in screen.

[feral forge]

To repair your game, log out of your account and select the repair option from the top-right of the login menu.

[unreal raven]

@hallow gulch I can't connect to Twitter

Ples help

[warm pilot]

there'll be any options regarding to controls in repair?

[thin ravine]

انوار

[storm flume]

Please do not use languages other than English, @thin ravine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wise viper]

my brother mistakly change server to america and i live ive in eu any solution ?

[sharp badger]

I don't think you'll be able to change it back before 60 days

[wise viper]

@sharp badgerrip

[night cloak]

It should be repaired too.

[sharp badger]

Cause I changed mine to SA and I had to wait for 60 days to change it back

[night cloak]

You have to wait 60 days.

[wise viper]

cant anyone help me ?

iam a streamer i cant do live in NA server

[hallow gulch]

Skipping the server cooldown is not possible, please refrain from repeating the same problem, @wise viper.

[torpid prairie]

@celest shadow hello I deleted the game and reinstalled the problem is the same Sound Problem Continues

@celest shadow I wrote to the support unit and could not get a solution

[compact vortex]

My account got hacked and still nobody is here to help!! Hacker tried to unlink my social media from my account now I have only 6 days left ! Somebody help!

That scammer linked his account to my account and applied to unlink my Twitter account! Any official’s to solve my problem!!! @polar marsh

[celest shadow]

Please report the issue to #old, @torpid prairie.

Please contact the customer service in-game for further assistance in this regard, @compact vortex.

[sonic kestrel]

Hello does anyone know how to get the exact registration date through play games ?

[compact vortex]

@celest shadow in game customer service is bot!!

[hazy cargo]

True.

Is there a requirement to unlock social media avatar?

My old account has no social media linked.

I did however link my email.

And am able to select my Gmail avatar.

My new account also has no social media linked.

I have linked my email.

But social media avatar remains locked.

[compact vortex]

Why the moderators asking to talk to the ingame bot! This server is pubgm-support and none is here to help !

[wind glacier]

you know where I can buy UC out of the game

[sick shale]

You may download a third party app to find the installation date of the game, or go through the settings of the linked social media account

[hazy cargo]

Because the moderators only moderate the discord chat, they aren't affiliated with the game and have no power to fix anything for you.

Except for one.

[sonic kestrel]

5f

[sick shale]

https://www.pubgmobile.com/pay

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

You will need to answer the FAQ bot according to your issue. You may refer to the following screenshot as a reference:

[sick shale]

Are you using a regional version of the game?

[hazy cargo]

Global.

[wind glacier]

thanks

[sick shale]

What method are you using to login?

[torpid prairie]

@celest shadow please Help me

[hazy cargo]

Email. Same as the other account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[torpid prairie]

i didn't know, sorry

[sick shale]

You have to login via the social media account

[celest shadow]

You can edit your message in the #old and enter the description of your issue.

[hazy cargo]

That's what I'm saying.

On my old account, no social media link.
Email linked only.
Can use email PFP in social media avatar.

New account also no social media link.
Email linked.
However social media avatar remains locked.

I use email to log into both accounts.

[storm flume]

Please contact the customer service for further assistance, @hazy cargo.

[hazy cargo]

I'd rather stick my hand in a blender.

I mean I understand error is the only one of you guys who is actually affiliated with the game and you can't offer any real help.

But I simply can't comprehend the constant referral to "customer service" when everyone knows it's a scripted loop that doesn't help anyone solve anything.

[calm girder]

I wanted to link my mail with my pubg I'd but the verification codes are not coming to my mail why?

[hazy cargo]

Email has already been used.

[calm girder]

@hazy cargo I even created a new email and the verification codes are not coming

[hazy cargo]

When you enter your email, you hit the button yeah, what's the message say on the screen?

[cobalt tangle]

Hi Pubg support Team : A Person Named 3nbora Has Been Banned 10 Years For No reason ! He Only Killed a Person in Parachute And He Took A 10 Years Banned | His Youtube Channel : 3nbora TV

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cobalt tangle.

[calm girder]

@hazy cargo I filled email and the created the password and I clicked go in codes option and the time runs but it didn't say anything on screen

[hazy cargo]

Nah so start again.

Just enter the email address, don't fill anything else out, and but the button immediately underneath.

Then go check your email for the code, enter it, and your desired pw, then hit the button at the very bottom.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @split kite.

[calm girder]

@hazy cargo wait i will try and tell you OK, 5 mins

[hazy cargo]

Ok.

[fleet ibex]

For Arena, what is better: M416 or Groza?

[outer lichen]

@fleet ibex groza

[fleet ibex]

Ok

[hazy cargo]

It's not the gun, it's who's hands it's in.

[split kite]

On Instagram he is selling uc and pubg account name pubgid.seller

[sick shale]

@split kite Please report the account via the form above.

[calm girder]

No account selling here

[sick shale]

@safe jetty No advertising/Self-promotion. Go through the #735483472432594994 before participating in the server please

[calm girder]

@hazy cargo Thanks bro got the mail thank you very much and I linked my email

[hazy cargo]

No worries bro.

[wind glacier]

do you know why the google page to buy uc doesn't work

[night cloak]

@polar marsh my ID was hacked 2 days ago. Hacked linked their Twitter account to my ID. I reported to in-game customer service and today those people got my account temporarily banned for 1 day. Before they cause more damage to my account please help me

my account got hacked and when i got it back it was banned for 10 years i spent more than 7k on that account😔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

You should contact the customer service in-game and request them to unlink the unauthorized person's social media account. You may use the screenshot below as a reference:

[echo lichen]

Someone got access to my account somehow and linked his facebook and email. i have secured my twitter account which I used to create the Pubg mobile ID but I am unable to unlink the facebook and email that he linked. Now he can also access my pubg ID. I fear he will get it banned, so I have to remove his access fast. I have contacted in-game support but it doesn't help. What should I do now? there should be a way to counter this. My UID 5423983620

[night cloak]

I did but they say they cannot help as they do not have any control after the app was banned in India and asking me to contact original game owner. I sent several emails to Tencent, Krafton and PUBG support in Korea. Still waiting. Someone asked me to reach out to them here. I am at loss of options and hope now

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[wind glacier]

do you know why the google page to buy UC doesn't work??

[wind garden]

@lime juniper Hello, I am Cesar Streamer, Youyuber, I was exposed to the band on 5/15/16/5 on this date, I was on a live broadcast and playing Mod Sanhok Crystal The Giant Monkey at the time of the band today morning and I did not use any external programs or cheat methods and my account from the beginning of the game PUBG MOBILE 2018 Please respond quickly Time and thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wind garden.

[sick shale]

What google page? Can you take a screenshot of the issue please

[rustic condor]

What is this number?

[sick shale]

What did you do before getting this error?

[rustic condor]

I just unliked again

[sick shale]

Where are you from?

[next tree]

bonjour j'ai un soucis avec mon compte je suis rp 35 avec le royal pass mais ça ne l'affiche pas dans l'avion

[rustic condor]

Hope the hacker will not acces the account from twitter for 7 days...

[wind glacier]

I've been trying for 30 minutes but it doesn't work

[wind glacier]

Romania

[hollow hedge]

same issue here with the page ||I guess he is also Romanian just like me||

[sick shale]

Unlinking process is already in progress, Twitter account will be unlinked within 6 days.

[night cloak]

Oh. I thought it was managed by PUBG support :(

[sick shale]

@hollow hedge, @wind glacier Not working for me aswell, try again later.

[wind glacier]

OK thanks

[royal kernel]

can I change my server before 60 days? please help

[mortal apex]

Unfortunately you cannot change your server. You will have to wait for the cooldown period to be over.

[echo lichen]

Nobody replies in private message...

This is very disappointing 😦

[storm flume]

Please contact the customer service for further assistance, @echo lichen.

[sweet galleon]

Hello , my account got banned yesterday for 1 day and when I logged in to the game today , I saw that all my tier rankings were reset to bronze 5. I am curious if I can get those points back or not! My accounts ID is: 525605244 Hope that you can help me!

[echo lichen]

@feral forge I have contacted CS on email as well as in-game. But they aren't helping. When i am saying I have access to my twitter that I used to create the account and know the creation date as well. Still they are not helping....

[sick shale]

Tier reset is a part of the punishment and the points won't be recovered. Should you have further questions in this regard, please contact customer service in-game.

[junior lava]

hello can someone help me ? my acount is locked I don't know why. someone can tell me what to do

[echo lichen]

@polar marsh @sick shale Can you please help me. I am too much worried about my account. I had spent two years on that.

[rustic condor]

About the order id and the date of the payment,where i can see it to send to the customer service?

[limber pumice]

#questions @night cloak Thank You Mam I got my UC Back

[sinful tree]

@sick shale feedback support is not supporting please help return my 100 uc

[sinful tree]

i collected uc from rp but i didn't get it

[sick shale]

Thank you for your patience!

[night cloak]

Can some help me ?
My account got banned yesterday, when I was in classic. Already wrote too many Emails but no answer.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sick shale]

Please submit a report in #old and make sure to include the following information :
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country
▪︎Screenshot/Video Recording

[rustic condor]

.

[junior lava]

@sick shale

[hallow gulch]

You should be able to find your payment receipts which include the date in your play/appstore > menu > payment history.

[hallow gulch]

By locked, do you mean banned?

[rustic condor]

Can you answer my dms a little?

[half nexus]

How do I transfer a Google play account to a simple email? (I'm going from Google to Huaway)

[junior lava]

yes

[half nexus]

How

[echo lichen]

@sick shale @mortal apex @feral forge Any moderator, please help me fast, I fear the other guy will ban my ID.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior lava.

[hallow gulch]

The phone brand has nothing to do with the login methods. You will be able to link any desired email.

[echo lichen]

@hallow gulch help me please?

[cold drum]

hi kong mode crystal work back?

[edgy plover]

My account has been hacked

[celest shadow]

Since some Huawei devices does not offer Google services, if that is the case for your device, you can link another social media account such as Twitter, Facebook or WeChat to log into your game account, @half nexus.

[celest shadow]

No, please refer to #news for further information.

[hallow gulch]

Please note that only customer service are able to help you with such, we highly recommend you try again.

[cold drum]

missing that crystal when it will back

[tranquil sequoia]

Is there anyone can help me with my problem?

[edgy plover]

My account has been hacked

[half nexus]

@celest shadow I donated to that account I need it.

[celest shadow]

No information in that regard. You may keep an eye out for #news.

[storm flume]

Please contact the customer service for further assistance, @edgy plover.

[celest shadow]

You can link another social media account or an e-mail address instead.

[echo lichen]

@hallow gulch Sir I have already emailed [e-mail] but only an automated reply comes. Nobody answers. And also in-game nobody answers. Autoated message asks to wait 60 days. But the guy will ban my account or he will keep using my account with his Facebook, that way the ID and his email will not unlink.

[edgy plover]

I have called customer service many times and did not get good help. My account is hacked, and I need immediate help

[half nexus]

@celest shadow thank a lot:)

[simple basalt]

@night cloak i got 600uc instead of RP card thank you for your help

[edgy plover]

I have called customer service many times and did not get good help. My account is hacked, and I need immediate help

[night cloak]

if u have access to one of the logins, then its recommended that you "log out of all devices", and keep trying with the CS.

[echo lichen]

@hallow gulch Please try to understand, Automated Support is not able to solve my issue. Why is pubg mobile not restricting to attach new accounts, hackers are benefiting from that. They link their own account. Even I have my original twitter which was used to create ID. Please just unlink other attached recently.

[sonic hatch]

Hello My PUBG MOBILE account has been banned for 10 years and has not broken or violated the rules!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic hatch.

[marble zodiac]

Hello support team I have the same issue as @echo lichen a hacker got into my account and liked his twitter. I could not unlink the account because I needed to wait for 21 days (which doesnt make any sense). Please I need help on this urgently as he is creating so much damage on my account. My GAme ID 5182199167

[echo lichen]

Brother the other guy logins again because he has linked his facebook.

[edgy plover]

I have called customer service many times and did not get good help. My account is hacked, and I need immediate help

[kindred heath]

My PUBG account is someone else accessing idk how i changed all password still that person logged in my account idk what to do ! HELP

[night cloak]

i saw on tiktok if you kill you temate and your temate kill you you will get Premium crate ?? how to do it because i cant find it in Missions

[night cloak]

if u log out of all devices, that gives u a short time frame to contact CS and try to recover your account. Im afraid that's the only way

[echo lichen]

Yes, but CS doesn't help, only automated messages which ask to wait for 60 days. That guy will definitely cheat on my account and get it banned in that time. This is insane, why is Pubg mobile not helping their own users.

[tranquil sequoia]

Please anyone can help me here please

[night cloak]

???

[edgy plover]

I have called customer service many times and did not get good help. My account is hacked, and I need immediate help

[tranquil sequoia]

@polar marsh I have a problem can you help me?

[marble zodiac]

Totally agree, i have sent message to CS on my issue and until now its still an issue. The security policy of this game has to be reviewed and there must be a real customer support. After all this game are earning heaps of monies from real players

[night cloak]

u may state your issue

[tranquil sequoia]

@night cloak I download a mouse and keyboard application to play pubg and I got a ban 10 years 😳

[shy acorn]

😢

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid briar]

It probably got counted as an unauthorized third party software which may have lead to an account suspension.Not sure tho.

[tranquil sequoia]

I got 10 years... 10 years ... 2031

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil sequoia.

[echo lichen]

This game earns Billions of Dollars out of us and this is their service. Can't even have a secured mechanism for logging in to the game. And when our Accounts get invaded by hackers, they have '0' agents to secure back our accounts. If you complain, they will restrict you from typing here. And ask to wait for 60 days, 60 frikin days to get back account.

[crystal gorge]

@shy acorn 🤣😂🤣😂

[night cloak]

I didn't break any of the rules, and I was banned.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[crystal gorge]

@night cloak 🤣😂🤣

[pallid briar]

@crystal gorge Please avoid spamming emojies.

[crystal gorge]

@pallid briar 🤣😂🤣😂

@pallid briar 🖕🏿

[echo lichen]

And when the hacker will get my account banned, then they will say, it will not be un-banned for ten years. Wow!!!!

[crystal gorge]

Comeon type something

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[night cloak]

I didn't break any of the rules, and I was banned. @hallow gulch @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[crystal gorge]

@night cloak 😁

[manic siren]

Pubg support is a joke. I told them my account was hacked and they said something i provided was incorrect and they wouldn’t help me. The hacker managed to keep me out so now I have no account that I have played 2-3 hours a night since season 2. Thanks support.

[crystal gorge]

Do follow this

[manic siren]

I did that. They said something was wrong in what I provided but I had screenshots of everything and they wouldn’t tell me what info didn’t match their records.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plain nimbus.

[cedar cargo]

how i can register an account in pubg mobile?

[torpid prairie]

I accidentally changed my server, what should I do?

[pallid briar]

You have to wait for the 60 day cool down to end before changing it again.

[torpid prairie]

Is There Any Other Way?

[pallid briar]

Unfortunately,No.

[torpid prairie]

Thank you

[pallid briar]

Welcome :)

[paper hazel]

My in game E-Mail got hacked somehow and they say its a glitch or something like that i did contact to the in game support but they didn’t help at all .. i give them all the information i have my payments everything.. and they didn’t do anything for me and the one who has access to my account get me banned for one week now and he is trying to stole it pubg support is a jokeeee

[polar marsh]

Please refer to the private message from @polar marsh for further information, @paper hazel.

[steep creek]

Hello Admins Please Tell Us When Same Emote Issue Will Resolve? We Remember When Pubg Added Vehicle Mistakenly In Previous Royal Pass They Removed It Immediately But Now When We Paid For a Mythic Emote and we Are Getting that Same Emote Second Time why Pubg Is Not Doing Anything? 😡😡 Why Pubg Management Is Not Clearing Yet that this Mistake will Resolve or Not? We are Not Beggers We Paid For that Mythic Emote in Season 16 and its Not Acceptable that You Giving that Same Emote By Just Changing It's Name... 😡

[open granite]

What's problem

[grizzled lichen]

My account got hacked

[pallid briar]

Its a bug/glitch.I'm pretty sure the issue has been noted but you can report in #old about it.

[grizzled lichen]

Some one link his account

[night cloak]

This means your account has been compromised. Make sure that you secure all your socials (change passwords, enable 2FA ...etc.) then contact the game customer support for further assistance

[grizzled lichen]

This is my account

[pallid briar]

Have you contacted in game support about unlinking the account you don't own?

If you haven't please do so by following sub-point 5.4 in #faq .

[steep creek]

Bro If It's Bug/Glitch They Should Have Resolve it Yet because at that time when they add UAZ skin in Royal Pass they Removed it Immediately and Send Notifications that We Added it Mistakenly but At this Time Something is Fishy Because Thay aren't telling us anything. 🥺

[craggy wyvern]

My account has been banned due to an illegal commercial element, but I don't understand why! Or what does an illegal commercial element mean ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy wyvern.

[edgy plover]

I have called customer service many times and did not get good help. My account is hacked, and I need immediate help

My account has been hacked

[manic totem]

I have been trying for months to unlink hacker twitter and email from my game but your customer support of no help. i give correct info and receipts but nothing in return. what am i supoosed to do just let the hacker have it?

[edgy plover]

My account has been hacked

[jagged berry]

@lime juniper

[manic totem]

let me guess you have conqueror title and skins and some arab hacked you and you trying woth customer support and they keep saying you sent wrong info? @edgy plover

[edgy plover]

Yes

[manic totem]

@polar marsh I need to talk to an actual human being i’m tired of your garbage now unlink the hacker or refund my thousands of dollars i’ve been trying to use your customer support for 3 months now

[hallow gulch]

Contact customer service again keeping in mind that account related issues are handled there. Refrain from repeating as there is nothing we can do.

[rough cargo]

@manic totem my account got banned.. too legit.inate player here.

Cs in-game is bs.

[hallow gulch]

Have you tried using this messaging pattern?

[manic totem]

funny i had to ban myself for 2 months because i was uneasy with that hacker accessing my game at will

[grizzled lichen]

I also got this message

[edgy plover]

Yes

[grizzled lichen]

I account is also hacked

[manic totem]

yes for 3 months now

[edgy plover]

I have called customer service many times and did not get good help. My account is hacked, and I need immediate help

[grizzled lichen]

Send me this message

[edgy plover]

I ask anyone who works for PUBG MOBILE to contact me on private to solve my problem

[grizzled lichen]

Help us what are u doing pubg mobile data is leaked not our data is leaked

[manic totem]

Can we sue tencent ffs i can’t believe them. Imagine spending so much money on this and theres literally no help whatsover

[storm flume]

Please contact the customer service for further assistance, @edgy plover.

[celest shadow]

Please refer to the pinned messages of this channel for further information, @grizzled lichen.

[grizzled lichen]

This is my account

[manic totem]

this is what i get evertine i try to send my receipts and account registration

[grizzled lichen]

And it is hacked

Some one has linked his Twitter

[edgy plover]

I have called customer service many times and did not get good help. My account is hacked, and I need immediate help

[grizzled lichen]

My money is wast

[manic totem]

mine too

[hallow gulch]

Seems like you have been already answered, refer to the previous ticket for assistance. Avoid repeating the same issue please, @grizzled lichen.

[dusty mantle]

Need help where is support here

[maiden idol]

hi i there my gmail is hacked and currently disabled as google knows its beeen hacked. i am trying to recover and it will take time. and now someone is accessing my pubg mobile via that linked email features. what are the possibilities that i can change that email

[dusty mantle]

@hallow gulch can i speak to you in privat

[hallow gulch]

Make sure to provide all the requested information.

[manic totem]

i did

[grizzled lichen]

If my id will ban so what app

Happened

[manic totem]

i typed everything they needed on the list

[edgy plover]

@hallow gulch can you help me please

[hallow gulch]

If you wish to unlink/change an email, please contact in-game customer support to proceed with doing so.

[grizzled lichen]

Why pubg data is leaked

[manic totem]

Show me what is the account registration date. i sent the date on my fb, my first achievement in game and the first time i visited pubgm from my dashboard history and none of them worked

[maiden idol]

how can i contact them

[echo lichen]

So basically it is all developer's fault and we are suffering with lost accounts.

[edgy plover]

@hallow gulch can you help me please

[dusty mantle]

@hallow gulch can u check em please

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @maiden idol.

[echo lichen]

The in-game customer support will ask you to wait for 60 days after you provide them everything. Is this customer service?

[edgy plover]

@hallow gulch help me now

[hallow gulch]

Contact in-game support and avoid spamming.

[dusty mantle]

@hallow gulch can u check dm please

[manic totem]

@hallow gulch are you a bot?

[celest shadow]

It will take up to 60 days, which means your request can be processed and completed much earlier than that.

[echo lichen]

So basically we are suffering due to Developer's own fault. And support is not helping us.

[edgy plover]

I told you a thousand times that I called inside the game and got no benefit from that

[echo lichen]

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[dusty mantle]

I need help for being baneed without a reason all games was livestream wtfff is this game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty mantle.

[manic totem]

tell him again

[manic totem]

hes texting like a pubg bot

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[grizzled lichen]

If my id is ban

[manic totem]

@polar marsh put me in contact with a human

[echo lichen]

We are suffering from PUBG's fault and support is not helping us:

[manic totem]

I hope tencent gets sued or burn or something cus this is the most messed up game company i have ever seen. Time to fix up tencent

[grizzled lichen]

Help

[echo lichen]

Amen

[grizzled lichen]

Hacker will ban my account

I don't want to ban account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled lichen.

[wicked galleon]

Is there a way to change the email address (gmail) connected to my account?

[manic totem]

no only tencent customer support can do that

[echo lichen]

And what if in the meantime the hacker bans my account? Who will be responsible for that? Please do respond to this. Will I be unbanned then??? This is pathetic customer service, accept it.

[manic totem]

yes you will be banned. it doesn’t matter who uses your account if they hack on it the punishment will still be applied

[wicked galleon]

Oof. Is there a way to contact them?

[manic totem]

yes, you are forced to use the in game customer support and go through the bot to get in contact with someone

[wicked galleon]

rip. That bot isn't optimized very well. I've been trying for a while but can't get in touch with an operator

Thanks you for your help @manic totem

[manic totem]

no problem

[narrow mantle]

@celest shadow My account was banded.I haven't made any mistakes yet.just why .?! For 2031 acc full max

[dim bolt]

hey

[narrow mantle]

Hey

[dim bolt]

PLZ help

[narrow mantle]

I don't know speak Arabic

[storm flume]

Please contact the customer service for further assistance, @dim bolt.

Please refer to subpoint 2.12 in #faq for further information, @narrow mantle.

[valid vortex]

Now persons the hacked my gf account has unlink her Twitter

She better not lose her account oh man

Trying to unlink her Twitter

How if we get him out how we can we be sure that he will he gone for ever

[olive isle]

@hallow gulch after 1.4 update i got 45-50 fps . If enemy near me then my game extreme lag . I have 855+ Device name realme x3

[pallid briar]

@valid vortex Only in-game Customer Support can help with account related issues.Please try to contact them.

[olive isle]

@celest shadow

[pallid briar]

Have you tried repairing your game?

[olive isle]

No

[valid vortex]

They persons the keeps logging in to her account has done something

I Don’t understand what else to do

Okay wait

[pallid briar]

If you have the time maybe you could try doing that.I cannot assure it will fix the issue completely but it might work out.

[valid vortex]

Something good is happening it’s letting her send the picture in game customer support

Of a proof purchase

[pallid briar]

That's great!

Please send all the correct information so they can help you out!

[olive isle]

@pallid briar I will reinstall game but i want to ensure ,if i reinstall game then i Got 60 fps or not..

[pallid briar]

As I've said it might not always work out. If you can afford to do so i suggest you try that.Or else I don't know what else you can do,sorry.

[manic totem]

how do i find the correct date of registration?

[night cloak]

??

[pallid briar]

The date of the "Linked in" achievement is the day you linked your PUBG MOBILE account to a social media account.

This does not accurately reflect your account registration date, but if you had created your account using a social media, or immediately connected a social media account to the guest account within that day, then you can use that registration date.

[olive isle]

It's a hidden achievement

[night cloak]

how many kills do i need

[night cloak]

👍

[manic totem]

thats what i used and it still didn’t go through. could it be my receipts?

[pallid briar]

Maybe.

@manic totem Are you sure that you linked your account the day you create it?

[olive isle]

@night cloak you kill your team mate at the same time your team mate kill you. Recommend to this mission on duo

[valid vortex]

After she sends the picture customer service haven’t reply to her

So now we wait to see

[manic totem]

yes. but i looked through my google dashboard and pubgm dates were there before what my achievement says. i tried them but they didn’t work either

[pallid briar]

@valid vortex Please refer to sub-point 5.5 in #faq.

[pallid briar]

I sadly don't know any other way to know the completely accurate registration day.Maybe it's something else?!

[valid vortex]

Understood

Sub-point 5.5

Thank you I’m not trying let this guy win

[pallid briar]

@valid vortex No worries and Good luck!

[valid vortex]

Thank you

You see what he going have if he wins

And the mythic backpack 🎒

Oh yeah see the flag is Dominican flag 🇩🇴

Now she has a different flag and her server is different we play NA now she’s in Europe

PUBG can’t Track him down and like ban his IP for being a you know

[charred grail]

Pubgm removed In-match Like Feature?

[small dagger]

After new update game is lagging too much I'm using asus rog 3 and it's lagging which is unbelievable.

Need to optimise the game

[small dagger]

Think so. Haven't seen today

[sick shale]

Make sure it's enabled in settings

Use English please

[thick girder]

When will pubg add back among crystal

Kong*

[sick shale]

@thick girder It's back, I found it today

[thick girder]

Oh is it nerfed

Like the speed and the jumping is down to a lower boost percentage

[sick shale]

It has been adjusted, yes. Refer to #news for further information

[thick girder]

Ok thank you

[pure drum]

hi, I bought in the game UC but they didn’t come what to do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @errant karma.

[night quail]

Hi,
I'm sorry, How do I report for region changes? because of my ignorance when changing the region have to wait 60 days.

because I am not comfortable playing on the server now because my ping is 300ms +

[sick shale]

Check your mailbox in-game, in case if the UC was deducted

@night quail You must wait for the cooldown period to be over, no other way

[pure drum]

there is nothing

[sick shale]

When did you make the purchase?

[night quail]

i can't play with my ping 300ms+, cannot connect to server

[sick shale]

Please state your issue

[pure drum]

wrote in support of the game, more than 24 hours have passed

[sick shale]

Unfortunately there is no other except waiting for the cooldown period to be over. Please read the notices before proceeding any changes in-game

[sick shale]

What was their response?

[charred grail]

Where bruh??

[pure drum]

unfortunately I never got an answer in the game

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @pure drum.

[exotic cedar]

@celest shadow I am not getting otp while changing regions

[night quail]

i'm too, not get notification for change region have to wait 60 days

[steady bay]

I want to unlink my email how can I do it?

[storm flume]

Please contact the customer service for further assistance, @steady bay.

[pure drum]

answer how to return UC?

[exotic cedar]

@sick shale what about me

[sick shale]

Please be patient and wait for a response from customer service

[sick shale]

What's the issue?

[exotic cedar]

I wanna change region

And for that I am not getting otp

[sick shale]

Otp?

[exotic cedar]

Yh i need to link phone number

[sick shale]

Are you from Pakistan?

[exotic cedar]

Nepal

[sick shale]

@exotic cedar So you're not receiving a verification code?

[exotic cedar]

Yes

[patent loom]

pls report TELEGRAM group Account Hacker

[sick shale]

Are you sure the phone number is correct and it's not linked to another account? @exotic cedar

[sick shale]

You can provide any information you might have regarding cheat software and its distribution, through this survey:
▪︎ http://cheat-collect.pubgm.cc

[exotic cedar]

I am sure

[patent loom]

Thanks MR Rebel

[sick shale]

Repair the game and try again, if the issue persists then please contact customer service for further assistance.

[exotic cedar]

Repair what

[wide dew]

Anyone can help please

[long trellis]

there is a alot of bugs in pubgm can you fix please????

[sick shale]

Repair the game, from login screen:

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @long trellis. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

State your problem please

[exotic cedar]

What to repair

[wide dew]

Hi rebel

[long trellis]

kill message bug,voice glitch, vehicle skin glitch!!!

[sick shale]

Select Routine repair option

[long trellis]

and change my name on this discord to IceDragon

[fading star]

I got banned for absolutely no reason

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @fading star.

[jaunty lava]

How to pre register for pubg mobile india

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @jaunty lava.

[wide dew]

My account get hacked and i talk with CS i send all details with screenshot but I didn’t have any purchase last 3 months ago what i do

[sick shale]

You can mention that instead

[wide dew]

I have all purchase from 2018 until 2020

I mentioned already

Not understand

[sick shale]

And what was their response

Can you please take a screenshot

[wide dew]

Keep asking the recipes

✅

Ok

[sick shale]

No, I haven't. Will ask others and get back to you later

[night cloak]

hello
my account ws hacked in pubg mobile
i can still log in

[wide dew]

And i send my screenshot already

[night cloak]

where is support ?

[wooden bluff]

please help me, are there administrators or moderators here? I have no way out, I am already writing here (

please...

[sick shale]

Please contact customer service via in-game settings and request to unlink the unauthorised social media account. You can follow this conversation:

[sick shale]

What's the problem?

[sick shale]

Did they respond after your last message?

[wide dew]

Yes

Also i send him the first purchase i make in 2018 and 3 purchase in August and September and November 2020

[wooden bluff]

My account was hacked and someone else's account was tied, FaceBook tied, I cannot delete it in any way, because this someone constantly logs in and resets the counter for 7 days to delete. Can you somehow help me in this matter? I'm already tired of constantly re-entering, I have no way out, so I am writing here. You can remove the Facebook link ahead of schedule, you have no strength to endure it. I can provide any evidence that the account belongs to me: I have been playing since season 6, I have never thrown money into the game, I used to play on android (that is, I started playing from season 6), there are no checks, because I did not throw money into the game ... My nickname is qupe1337. There is a link to the mail [e-mail], I linked it a long time ago. Previously, there was also a link to Facebook, only to my account, then I deleted it and left one link. And then it all started - they hacked me and tied someone else's Facebook. Please help me, I don't know what to do anymore. Please ... My ID: 5443813942

[wide dew]

Still keep ask last 3 months

[long trellis]

i already lost my account too

[wooden bluff]

please do something, I killed so many nerves in this game

[long trellis]

they cant help!!

[wooden bluff]

please rebel..

[sick shale]

@wide dew You have to send another screenshot again of the last purchase receipt, order ID and data of purchase should be included in the screenshot.

[wooden bluff]

iam cry

[wide dew]

All including

I show you one

[wooden bluff]

sorry for my english i from another country

[sick shale]

Please do not post sensitive information here, or anywhere else. @wide dew

[wooden bluff]

rebel please help me

pay attention to me

[sick shale]

Contact customer service in-game for account related issues

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[wide dew]

Ok

[wooden bluff]

I already wrote there hundreds of times, in the game itself, but the operator does not answer me, some bot answers me, which refers to some links, they DO NOT HELP me ...

[wide dew]

If you can help I appreciate your help just tell him I didn’t make any purchase in 2021

[wooden bluff]

What do i do? can no one help

rebel

[stray cipher]

Hello

[hallow gulch]

Please keep trying, there's not much to do here, @wooden bluff.

[wooden bluff]

why doesn't anyone answer me? what should I do?

[night cloak]

@sick shale didn't work how i can contact support

[hallow gulch]

Sorry, this message was meant for you, @wooden bluff.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[wooden bluff]

I have no strength anymore, there is an algorithm like this in the game apparently, I have already written there hundreds of times, can't you help me? Contact support, explain my problem.

[hallow gulch]

As said above, we are not in any way affiliated with the in-game support team.

[wooden bluff]

well, I understand you, the last question is whether it is possible to somehow contact the technical support of the game, in addition to the game itself

[stray cipher]

I want to help

😩

?

مرحبا

[storm flume]

Please do not use languages other than English, @stray cipher. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glass pewter]

It just says invite sent, even though the sent invite is from the past rp team that I have left already

[wooden bluff]

well, I understand you, the last question is whether it is possible to somehow contact the technical support of the game, in addition to the game itself

[hallow gulch]

Other than in-game support, there is none.

[hallow gulch]

Try repairing your game.

[glass pewter]

Nice one

[night cloak]

are there kong crystal

i played 1 match and i found it but now i cant

[hallow gulch]

Please refer to the post in #news.

[glass pewter]

did you mean restart the game or there's no way to fix that

[night cloak]

but i dont get it 1 match there ae 5 not

[hallow gulch]

I meant, a routine repair through your login screen.

[glass pewter]

Appreciated, didn't know that was a thing and I've been playing since s2

[stray cipher]

My account has been closed for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stray cipher.

[night cloak]

@thin halo can you explane to me why when i played 1 match before 30 min i found kong crystals and i called my friend to paly now we played 5 matches and nothing

[white saffron]

My id got hacked by a hacker how can I take my id back
I'd-5157720660
Name-B乛LaC丨loren

[night cloak]

Is it possible to send a rp to someone after purchasing it with uc?

[rustic condor]

@hallow gulch dms please

[thin halo]

#news message

[left jolt]

Unfortunately it's not possible.

[night cloak]

1 account can recall 1 time?

[vocal steeple]

Is there a way to change the password on an email linked account because I can’t find it in #faq

[granite flame]

@polar marsh My id is 5392935483 and I got ban without any reason.May be due to a lot of report .So Please help me sir/ mam.I will provide you all of the required details if you need those things to unban my id.I promise you I didn't break your rules .

[clear condor]

My Id was Hacked by hacker Now what i can do ???

[pliant sun]

Please help I don’t login any new Pubg Version please recover my Pubg account

<@&481161015728406538>

[olive dove]

Please contact PUBG MOBILE customer support for further assistance. You may follow the following steps:
https://cdn.discordapp.com/attachments/481207746406907905/843417927847247892/IMG_0062.jpg

[storm flume]

Please contact the customer service for further assistance, @clear condor.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite flame.

[olive dove]

E-mail addresses and phone numbers can currently not be unlinked.

[storm flume]

Please contact the customer service for further assistance, @white saffron.

[unique bolt]

Log in to the game with a second account ... and if it is not charged, enter with another mobile ... This happened with me and I entered the game again

[simple epoch]

Will we get this feature in future?

[rustic condor]

🥲

[olive dove]

You may contact in-game customer support to check if they will be able to unlink it for you.

[rustic condor]

Im doing this all the time and i dont know what to do anymore to know what is wrong

I just need someone to help me

[olive dove]

You may try to logout from your account, clear game cache, repair the game client and log-in to your account again.

[next geyser]

Hi I was given the Royal Bass, but the frame was not opened

[sick shale]

Oh, sorry for misunderstanding. Can you get a video recording of the issue please?

[sick shale]

You can get this frame only after purchasing RP Elite PLUS

[rustic condor]

There are any moderators who had the problem with unlink accounts? And who can know what someone need to send To customer ? To dont be a wrong way?

[north hamlet]

Why pubg removed kong crystals again now

[sick shale]

Sure. My direct messages are enabled for this server

[next geyser]

But I have been given a gift the RP Elite PLUS

[north hamlet]

@sick shale when kong crystals will be added again bro

[manic totem]

what more could they want?!

[wet nest]

Hello sir
Is rog phones banned from competitive?

[manic totem]

i sent like 12 receipts

[sick shale]

Can you prove that with a screenshot please

[coarse ingot]

Hello, I am the owner of the M3LEM channel - a teacher on Facebook, and it has more than 80,500 followers, I was playing live on the game, and while I was playing an alert came to me that I lost the connection to the server and I tried to log in to my account again. My account is closed for 30 days due to a breach of the rules, and I am sure I don’t break the rules to make the game more fun and I know you are fighting fraud, but I open the live broadcast and the followers come to create an alliance, but I don’t want to break your rules every day more than 200 people come and enter randomly to sabotage the fun, I totally refuse to take out this thing. I want to tell you my account purchases are over $ 6,000. A lot of fans come to me during the live broadcast to make an alliance, but I reject it, and I have killed them. I know there are unknown people who made an alliance By filming videos and giving me many reports to describe me as a hacker or to run any third-party program when I kill them to harm me with anything, but I am a professional player, I know that you understand what I am talking about..My account with me from 2019 this problem occurred and caused my account to be closed, knowing that I have a filming that I am a professional player and I am not violating any policy By playing what happened inside the game and the moment I got the ban, but I refuse what happened to me, please reconsider the account because I love PUBG and respect your policy a lot, please reactivate my account, as you can enjoy playing again Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse ingot.

[simple epoch]

I know but I wanted unlink feature for third link like we have it already for social media. I am asking is there any official news if it will be available or not?

[north hamlet]

Can someone tell me lol when kong crystals will come again :(

[next geyser]

Here it’s

[wet nest]

Hello sir
Is rog phones banned from competitive?

[simple epoch]

They will reintroduce it within next few days.

[sick shale]

You purchased Elite Pass first?

[next geyser]

Yes

[olive dove]

I am sorry but no idea.
You may keep an eye on #news for the latest updates/features coming to the game. (including the feature you are asking about).

[north hamlet]

@simple epoch bro they removed two days back and given crystals today now again they removed few minutes why they doing this again and again

[buoyant meteor]

Hello sir
Is rog phones banned from competitive?

[sick shale]

You can't upgrade it if you have already purchased Elite Pass. Your gift has been turned into RP Points (1800)

[north hamlet]

Tell me bro

[next geyser]

My friend gifted me the RP Elite PLUS just so i can have the frame .. can you fix this problem please

[mortal apex]

As long as it is not iPad/Tablet, it's allowed to play with it.

[broken coral]

@mortal apex crystel again removed

[mortal apex]

You may refer to this message:

#news message

[north hamlet]

@sick shale king Kong crystals again removed why bro :(

[sick shale]

You can only choose one item per seasor, it cannot be changed later. So as you have purchased Elite Pass in the first, you won't be able to upgrade it to Elite Pass Plus. Since your gift has been sent after purchasing the Elite Pass, it will be tunred into RP Points (1800), this isn't a bug or problem but that's how it works.

[sick shale]

Keep an eye on #news please

[next geyser]

This is not fair you should reconsider your policies.. DISAPPOINTED

[mortal apex]

Can you please try to reinstall and install again the game?

[night cloak]

Why don't crystals spawn anymore? Is it a glitch?

Will framedrops/choppy game and lags are gonna get reduced in the new BGMI (Battlegrounds Mobile India)?

[north hamlet]

Yeah to mee also they removed I think let's ask pubg support when they come again

[night cloak]

Hi.. umm who can I contact about my one plus head phones (that pubgm still has not given me)

[mystic flax]

Help me

[whole valley]

my account got ban and its showing that illegal purchase And account is showing 365 days ban sir please unlift the ban and open my pubg accounti did know any illegal buy

Character id- 5205098412

Username-  PARIĪĪYT

When i try to contact here showing account is normal

Please help me pubg mobile i am your very old family member and i am facing this issue please help me  and open ACcount

#pubgm-support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole valley.

[night cloak]

Thanks fo all the help smh🙄

[mortal apex]

Please refer to the announcement in #news.

[torpid prairie]

I reported my problem #old When Will I Get The Answer?

[torpid prairie]

@mortal apex

[night cloak]

Hello,
I have got banned for 10 years in pubg mobile
I know why I was banned , I was recording and I got 2 super lucky kills and they reported me !!
What should I do ? Who should I contact ?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[teal star]

Omg mods stop telling people to look at message from @polar marsh, these people are all innocent who got 10 years literally 😑

[night cloak]

Soooooooo.. no body can answer my questions....? Have I been blackballed from pubgm? Wtf...

[torpid prairie]

I reported my problem #old When Will I Get The Answer? @celest shadow

[lone violet]

Helo guys today I find gorilla’s cristal but Tonight not …. Anymore pubg delete cristal?

I don’t find nothing in news

[night cloak]

Hello? I'd like my prize. I've been patient and waited 2 months for a response.

What's with the scam?

[high tapir]

Hello. Your account has been linked in the third link e-mail by an unknown person. How can I cancel this link?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[celest shadow]

Please refer to #news for further information.

[celest shadow]

Have you been contacted privately on social media in this regard?

[celest shadow]

If the developers are able to reproduce your issue, they will be able to fix it. You will not necessarily be responded to, but the community team does go through the channel for players' feedback and bug reports.

[celest shadow]

Please refer to #news for further information.

[night cloak]

@celest shadow I messaged pubgm esports 4-5 times. I emailed and tried to contact someone during live streams. Everyone is too rude to answer

[lone violet]

There is no info about because today pubg put it back but tonight no more

[celest shadow]

Was this during the PUBG MOBILE Global Championship?

[onyx cairn]

Please elaborate your case into my direct messages, @night cloak.

[celest shadow]

Thank you, dear.

[night cloak]

Yes I won OnePlus ear buds, u can check the videos.

[celest shadow]

Understood. Please contact @onyx cairn for further assistance, @night cloak.

[onyx cairn]

I will check this for you, please allow me to contact you directly.

[celest shadow]

It might have been taken down again for further improvements. No information about this yet, please keep an eye out for #news or you may refer to the previous announcement made here:

#news message

[night cloak]

My twitter acc was hacked and pubg acc also and i have spent on the acc more than 1k$ i have all the proof to prove myself that it was mine please help me to take it back i will literally send anything u want to prove it please

[high tapir]

Someone stole my Facebook, and the third e-mail was linked.

[vague flax]

What's the reason.

I have downloaded from App Store only

Then what is the reason for getting ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague flax.

[celest shadow]

We are very sorry to hear that your account has been accessed by an unauthorized person. Please ensure that you have changed your social media and e-mail address password as well as signing out any unknown devices. If the person had not linked their social media account to your PUBG MOBILE account, you can use the log out of all devices option.

However, if an unknown or unauthorized social media account has been linked to your game account, please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq for further instructions.

[night cloak]

Thank you Piston.

[celest shadow]

They are a hidden achievement for a reason. You will need to discover them on your own or discuss this with other players in #pubg-mobile.

[celest shadow]

Please ensure that you have recovered your Facebook account by changing your password. If this is currently not possible for you, please contact the customer service of your social media account in question. We have provided the support link below for your ease:

▫️ https://www.facebook.com/help

You can contact the customer service in-game afterwards and request the support agent to unlink the unauthorized person's e-mail address. You may refer to subpoint 5.4 in #faq for further instructions.

[high tapir]

I changed the Facebook password, but the hacker connected the third email link. I don't know the mail, and my account is logged in from the hacker, and I sent it to the support team inside the game, but it was not answered. The message was the same. Please help. My account is tired and the hacker enters my account

[night cloak]

I would appreciate if a moderator can tell me when will pubg release 90fps for snapdragon 888 I've been waiting for so long :( snapdragon 865 has 90fps but the newest snapdragon 888 doesnt

[celest shadow]

We understand your concern and recommend you to contact the customer service in-game directly for further assistance. Please be patient for their response as they receive a large number of support requests every day. If you had not been answered within a reasonable time span, you can send them another message as a kind reminder. Thank you for your understanding.

[paper narwhal]

Hello there , can someone tell me , when i reloading gun and i have 5 ammo and mistakly touch on shoot why that reloading stop and shooting that 5 ammo what i have?? Its bug or what?

[night cloak]

No its a game feature

Everyone is like that

[paper narwhal]

Wtf? Trash "feature"...

[paper narwhal]

Thx 👍

[night cloak]

Its a good feature

[celest shadow]

We unfortunately do not have an estimated or exact time for this. Please consider sending a feedback to the developers in #old in this regard. The game will hopefully be optimized to support the 90 FPS option to more Android devices in the near future. Thank you.

[night cloak]

Lets say u have 15 bullets left and u start realoading and someone jumps on u and tries to kill u

[paper narwhal]

Yes , but what if i have 5 bullets and reloading is on 0,01sec and mistakly touch on shoot , that make no sense...

[night cloak]

Well u should be careful and not touch that button till u reloaded

[celest shadow]

This is not a bug nor an issue. It has been implemented to allow you to continue firing when you tap or hold your fire button during the reload animation. If you are unhappy with this feature, you may submit your feedback in #old.

[night cloak]

As i said

[onyx cairn]

@warm wren for awareness

[paper narwhal]

After playing 15 season of this game its not easy to "not touch" 😂 if u know what i mean

And one more question , why i doesn't hear sounds of this new car?

[night cloak]

Wym sounds

[night cloak]

How many secret achievements are there?

162

[nova ermine]

Dear Mr/Ms

[celest shadow]

If you are referring to the Coupe RB, there are indeed sound effects for the car. If you are unable to hear this, please consider performing a routine repair. You can find this option from the login menu.

[vestal nest]

Hello When can customer service unlink a hacker? For a month now I have been communicating with them Every time a response is of no use All proofs sent I want to unlink the hacker's account before the expiration of the funds and weapon development time I do not want to spend money on the account before returning it I am waiting for the hacker's account to be unlinked

[celest shadow]

Unfortunately, I do not know myself.

[nova ermine]

I would like to inform you that my account in PUBG moblie has been hacked by another person and this is my name (SrSrE么C4) and this is my ID (5162631421).
and this is the date when I started my account (2018/2/28)
and i have been charging my account many times and i have the cods if you need it>

[paper narwhal]

Oh thank u

[celest shadow]

If you have provided the required information to prove your account ownership, the customer service should start processing your request to unlink the unauthorized person's social media account. This will take up to 60 days, so you will need to be patient. If you have not, please ensure that you provide accurate information. Otherwise, they may not be able to proceed with your request.

[dim star]

I can change my 3rd email in game or no ??

Because the current email has been hacked

[celest shadow]

We are very sorry to hear that your account has been accessed by an unauthorized person. Please ensure that you have changed your social media and e-mail address password as well as signing out any unknown devices. If the person had not linked their social media account to your PUBG MOBILE account, you can use the log out of all devices option.

However, if an unknown or unauthorized social media account has been linked to your game account, please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq for further instructions.

[celest shadow]

You cannot change or unlink your e-mail address. You can however change your password for your linked e-mail.

[lapis quartz]

My pubgm account has been hacked and the user has linked their twitter and has changed my name and spent my UC, the person is also using third party apps or plugins which has resulted in a ban. What should I do to retrieve my account?

[dim star]

Ok thanks ❤️✨

[orchid jewel]

Where is the problem ?

[celest shadow]

Should you require further assistance in this regard, please do not hesitate to let us know.

[celest shadow]

Please know that if your account gets suspended, and if it ends up being permanently suspended, then there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

You should contact the customer service in-game for further assistance and request the support agent to unlink the unauthorized person's social media account. The screenshot attached can be used for your own reference.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @orchid jewel. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lapis quartz]

thank you!

[dense echo]

Stop scamming people 🤬

[thick girder]

Why did they delete message

[novel garden]

I want to open my account but by glich i cant opening it help me out @polar marsh

[storm flume]

Please contact the customer service for further assistance, @novel garden.

[novel garden]

How can i contact customer service

@storm flume

[night cloak]

Or through log in screen. Top right corner.

[novel garden]

But they are not helping

[night cloak]

Customer support is the only support that can unban your account if it got mistakenly banned.

[novel garden]

Yeah its mistakely

[night cloak]

My account has been hacked and I don't have access to it but i have profs the the account belongs to me

[night cloak]

Contact customer support. This might help you too.

What should i do now

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

Where can i contact with custer service

@storm flume Where can i contact with custer service

[vestal void]

My FB account got hacked which lead to the hacker getting access to my pubg account. He logged in (I assume on andoid, I am iOS) and I was unable to login because he had a newer version. This was a couple of days ago. I've reset my fb password since then and added two factor auth. Today I tried to log into pubg using fb and I got in! BUT, I see he has linked his twitter account and his email address. How do I get rid of those so he no longer has access to my account?

[night cloak]

Top right corner in log in screen.

But i can't login to my account I don't have an access the hacker changed everything

[wet scaffold]

anyone know is there change to pubgm sensitivity? I feel weird about my sensitivity after the update

[night cloak]

You can find customer support button in log- in screen too.

Okay

[night cloak]

Did you try unlinking his fb account? The only way you can unlink your email is by contacting customer service that your account got hacked.

[vestal void]

No it's actually my FB account, his email and twitter. I am trying to contract customer service but getting mixed up on the prompts I guess.

[night cloak]

When i try to login from my email

[night cloak]

This could help

[left jolt]

As far as I know, nothing was mentioned about the sensitivity in the latest patch notes. However feel free to take a look at the patch notes yourself, #news message

[night cloak]

?

[obsidian frost]

when will kongs crystals be back?

[stable scroll]

i need to know the reason i got banned for

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable scroll.

[left jolt]

The notice message says it pretty much. Uninstall/Remove any third party app/plugins that may modify the game's behaviour.

[left jolt]

No ETA as of yet. Keep an eye on #news for any further information regarding this.

[vestal void]

I submitted it. So wait 60 days and hope? I think he'll be able to unlink my FB in a week or less though right?

[night cloak]

@left jolt don't have any third party app plugins actually someone hace my twitter account and get access to my pubgm and the hacker also changed recovery phone no. And email and know i lost access to my twitter account and pubg accout when i try to login with my email this interface comes forward

[night cloak]

If you will log in by fb , the counter will reset.

[tame dawn]

Hi, I am having a problem with internal connectivity

[vestal void]

Awesome, TY! So just keep logging in regularly huh?

[night cloak]

Yes. Hopefully customer service will reply soon.

[vestal void]

I wish I could pay tencent to escalate lol

[valid jewel]

How long does it take to update the profile from Twitter to my pubg account

[left jolt]

Please contact the respective social media platform for account recovery assistance. Refer to subpoint 2.8 in #faq for further information.

[night cloak]

Usually few hours. In my scenario, the profile picture gets updated as soon as i log out and log in again through Twitter in game.

[tame dawn]

I want someone who has support is necessary

[olive dove]

How can i help you?

[night cloak]

@left jolt I don't have permission to send message in #faq

[tame dawn]

عايز I want to cancel the internal link

[olive dove]

Only in-game customer support can help with account related issues.

[hexed tartan]

inverted gyrosope. can anyone help me with this? i badly need help. tried restarting the device. un-reinstall. repaired the game. still happens. to my other team it doesnt happen. my phone is not even 1 year old yet

ID: 5516098496
Device: Iphone XS Max
Cellular: Wifi
Country: Spain
Server: Europe

[tame dawn]

Is this true that the accounts were leaked from within the company?

[left jolt]

No one has got the permission to send message(s) in #faq. The channel is created for frequently asked questions regarding PUBG MOBILE. As the answer to your issue is already there, I'm just referring you to subpoint 2.8 in #faq.

[olive dove]

Please refer to this message from the official community team:
#questions message

The message is pinned in this channel as well.

[valid jewel]

I’m currently dealing with a wired problem in my pubg account, I have multiple Twitter accounts and I tried linking one today but it did not ask me for email nor password and instantly logged me in, I currently do not know which account I’m logged in and I’m pretty sure one of the account is lost, my questions currently are is there a way I can know the Twitter account I linked and is there a way I can enter my SPECIFIC account information ?

[left jolt]

No, there's no such feature yet to see what twitter account is linked to your account in-game. You may put that as a feedback/suggestion in #old.

Wait

[valid jewel]

So I’m currently stuck with a Unknown Twitter account in my pubg acc 🤨

[left jolt]

I might be wrong, do you mean you got automatically logged in?

[valid jewel]

Yes

[olive dove]

Make sure that your iphone sensors (including gyro.) are calibrated.

[valid jewel]

The link is called itop web page I’m pretty sure

There should be a feature where I can manually log in

[left jolt]

Ah I see, yes it's possible to log out, and log in with a different twitter account.

[valid jewel]

How so

[left jolt]

Are you on IOS or Android?

[valid jewel]

iOS

[left jolt]

I remember having that issue as well. When the twitter login page pops out, click on the "Close" button as fast as possible.

After that, try to login again with the twitter option.

[valid jewel]

To do that I’m pretty sure I have to wait 7 days

I can’t just try once each week

There should be an easier way

[night cloak]

Kong bug has recovered his genem got into Buga ??

[night cloak]

@lime juniper @feral forge

[valid jewel]

@olive dove help?

[normal flint]

Hello someone just got access to my Facebook account and changed the password of it. I want to unlink my Facebook account from the game but he logs in and cancels the 7 day period. How I can save my account. The Gmail is still connected and safe

[left jolt]

I’m talking about this button here.

[olive dove]

You can check your social media accounts to see which one gives permission to PUBG MOBILE.

You can unlink the linked twitter anyway and link another account after that.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @patent loom.

[patent loom]

@storm flume

[olive dove]

what do you mean by once each week?
What are the social medias that are connected to your game account?

[left jolt]

Could you please elaborate what you mean?

[fallen anvil]

I just got back to PUBGM after around 2 years inactivity and I casually just changed server when ping got bad as I always did in the past, but then I realized the latest update only allow server change every 60 days 😭 I wanna be back to my KRJP server, is there any contact support I can reach out to?

[storm flume]

Please avoid going off-topic, @left jolt. You may have unrelated conversations in #chat.

[valid jewel]

I need to wait atleast a week so I can unlink Twitter then begin linking again for this page to pop up to me

[left jolt]

I'm trying to understand what he's trying to explain, so I can help him out. 😐

[olive dove]

Correct.

[valid jewel]

Where can I check that

[olive dove]

Thank you for your help, we will take care of it.

[normal flint]

@left jolt I just linked this Facebook account. It should be 21 days after linking it. And from where I can check it . Guild me

[olive dove]

Log-in to your account, browse to settings from the main menu. you should see the linked social media accounts to your game account

[wide dew]

@valid jewel

I want find for my what i can do

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wide dew. Remember to read through #faq before asking questions in the support channels.

We are unable to provide assistance if you do not ask a question or state a problem, @normal flint. Remember to read through #faq before asking questions in the support channels.

[olive dove]

You need to submit a screenshot for the 2 requests receipts.

[wide dew]

محمد عشر مرات اقولهم لهم ماشحنت في هالفتره اخر شحنه لي كانت في نوفمبر

[storm flume]

Please do not use languages other than English, @wide dew. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wide dew]

ارسلت لهم

[valid jewel]

Update : I logged in through all my Twitter accounts and none are connected to the app,

I really don’t wanna be chilling with a unknown Twitter account linked in my acc

[wide dew]

I didn’t make any payments in 2021 still ask my needed what i do

[olive dove]

If you haven't made any purchases in this period just mention it (that you did not).
However, you still need to submit your old purchase receipt.

[wide dew]

I send him the old one and the last one

I send him screenshot from 2018 first bill and 3 bill for last yers Aug Sep Nov

[olive dove]

I am trying to follow-up with your issue here which is not clear.
So you have a twitter account connected your game account,
But you do not have any idea which account is this or to whom it belongs, right?

[valid jewel]

I’ll be more specific

[olive dove]

No need to send info. that is not requested. Just send the required receipt which is the oldest one and that's it.

[valid jewel]

I tried connecting my Twitter account to my current pubg acc, but the thing is I have multiple Twitter accounts I checked all linked apps data and none showed pubg, when I tried connecting the account it automatically logged me in instead of me manually logging in so I don’t know which account is connected to my account

[wide dew]

I send already

I send for him

I want someone understanding 4 time just ask me where purchase for last 3 months

[abstract hatch]

iwant to unlink twitter account

[valid jewel]

@ يا حبيبي لازم تبعت للناس صوره لاخر مره دفعت فيه فلوس في اللعبه تحذرمني 🇶🇦#3865

[storm flume]

Please do not use languages other than English, @valid jewel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

unlink the account connected to your account and then link a proper one this time.

[wide dew]

ارسلت لهم والله ارسلت

[storm flume]

Please do not use languages other than English, @wide dew. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[valid jewel]

خلاص مافي شئ تاني تعمله @wide dew

[valid jewel]

I don’t have the choice to manually connect my Twitter if that was a thing I wouldn’t be texting you all

[wide dew]

طرشت لهم كل مره يرجع يقول لي لازم ترسل ايصال اخر ٣ شهور

[storm flume]

Please do not use languages other than English, @wide dew. Refer to subpoint 3.1 in #735483472432594994 for regional communities.