questions

[shy rapids]

60 seconds aa rha

What 8s src code

[pallid briar]

@regal stratus @shy rapids English please.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pure plaza.

[shy rapids]

This is the problem @pallid briar

[sick shale]

@regal stratus Only English please

[onyx hamlet]

@shy rapidsit looks like someone has changed the src version of your account

[shy rapids]

Need solution to solve this

[limber pumice]

#questions What happened i didn't get the rp card but i got mail and i checked in inventory but there is no RP Card please help me it's happening from yesterday

[night cloak]

I am getting the codes now , but still cant change the password.Its failed everytime🤦‍♀️🤦‍♀️🤦‍♀️

[limpid mortar]

What is the statement of you guys after the data leaked?

[limpid mortar]

@night cloak

[storm flume]

Please refer to this channel's pinned messages for further information, @limpid mortar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[limpid mortar]

?

[limber pumice]

No there is no option to upgrade pass 😭

[sick shale]

Please refer to this message:
#questions message

[limber pumice]

Wait sir

[solar mauve]

Hey @night cloak when will the form to report youtubers promoting account selling will open

[limber pumice]

Please sir help me 🙏

No sir . Our group was full yesterday and I got mail but not in inventory 🥺

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @solar mauve.

[tired oxide]

How can I talk to the authorities?

[simple basalt]

Were you the one who created group?

[limber pumice]

No sir I join Group

[simple basalt]

Same happened with me but my friend who joined the team got the card and activated it but my card vanished from inventory just like him

[tired oxide]

my account has been banned for 10 years i need help

[limber pumice]

I got mail and I collect from mail but it's don't show in my inventory

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @tired oxide.

[solar mauve]

Form is not open till now @night cloak

[simple basalt]

Nope

[limber pumice]

No one is helping me 😔

[night cloak]

It will open soon.

[simple basalt]

I tried everything from my side logging out and in changing internet provider using vpn changing device nothing worked

[night cloak]

Yes?

[limber pumice]

Sir from yesterday I am trying but it don't show in my inventory

I don't know English properly please help me sir

[night cloak]

They can contact the customer service. The support will check whether they purchased the upgrade card.

[simple basalt]

That's the case unfortunately the game is banned in india 😅

So customer support is unavailable

[limber pumice]

How to contact customer service they even Don't chat

[night cloak]

@limber pumice From the game settings.

Where to contacy customer service

Hope you are gorgeous can i have the link

[simple basalt]

Settings -> basic ->at the bottom customer service

[limber pumice]

Please help me I don't know how to contact

[night cloak]

@limber pumice The chat icon on top right.

@night cloak From the game settings.

[limber pumice]

Now what mam .

[night cloak]

Make sure to not write unnecessary stuff. Otherwise the bot will misunderstand you.

[limber pumice]

What to write mam 🥺 I write my problem

I don't know English they don't chat like you

[night cloak]

What is @pubg mobile #pubgm-support?

[limber pumice]

Same response mam 😔🥺 please help me mam 🙏🙏

😩

[night cloak]

@limber pumiceJust write "lost items"

@night cloak How many reports?

@limber pumice Do you have a screenshot of the mail?

[steep rock]

@night cloak i want to know that is their a glitch in ios when they turn on mic ingame sound gets minimized?

[night cloak]

@limber pumice Did you delete the mail?

@steep rock Not a glitch. It is a feature.

[distant dome]

Why is it that when I attempt to mute teammates individually half the time I can still hear them? @celest shadow

[steep rock]

This feature cannot be changed?

[warm pilot]

can't we delete more than 50 friends?

[night cloak]

@steep rock It is an iOS feature which reduces sound of apps when you are in a call.

@warm pilot You can. 50 at a time.

[warm pilot]

after deleting those 50 we can't delete again?

[limber pumice]

No I have mail .. but I don't got in inventory

[night cloak]

@warm pilot You should be able to. Is there any issue you are facing?

[warm pilot]

exactly

I am unable to

I need to clear all my friends

that are unknown to me IRL

[night cloak]

@limber pumice Can you screen record the issue? First go to mail, then inventory (show all) and then your Royale Pass section.

[limber pumice]

And I send here

[night cloak]

@warm pilot Could you screen record the issue and send here?

@limber pumice Yes.

[warm pilot]

yea sure

[limber pumice]

Wait few minutes I will back

[warm pilot]

wait lmao its happening now

ty for ur time btw

[night cloak]

PUBG is not helping anyone

[limber pumice]

I can't send videos here

[wide void]

You should be able to

[limber pumice]

Video coming

Please sir help me . I beg for RP with my friends and they give me UC but These happened 🥺

[night cloak]

would like to talk about my banned account!
It's been a year since my account was banned for no reason: (And I'm still stuck with it!
I've made so many attempts to get my account back, I've spent some nice money on it myself and that means a lot to me.
I hope you can help me get my account back and make the pubg game more enjoyable.
best regards,
んａｍｚａ７７
5266746211

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@limber pumice Thank you! Can I get your in-game Character ID?

@night cloak Could you mention the other person who reported this?

[simple basalt]

Me

[night cloak]

Sweet, thank you.

@simple basalt Can I get your in-game Character ID?

[limber pumice]

Many people from Nepal facing same problem mam . In Pubg mobile Nepal group

[simple basalt]

Yes

Just a sec

Game starting

[night cloak]

Sure, take your time.

[limber pumice]

Mam will I get my RP or not mam 🥺

[simple basalt]

5117221245

[night cloak]

@limber pumice If you spent the money, you sure will get to enjoy the pass.

[limber pumice]

Yes we got yesterday night but it solve now

[night cloak]

@simple basalt and @limber pumice! Are you both from Nepal?

[simple basalt]

I'm from INDIA

[night cloak]

Alright

[limber pumice]

I'm from nepal

[night cloak]

Have you guys tried doing a client repair?

[simple basalt]

Yess

[limber pumice]

Thank You So sir 💗

[limber pumice]

Yes

[simple basalt]

I completely uninstalled the game and reinstalled it

[night cloak]

Gotcha, thanks for the info.

[limber pumice]

I did same

[steep creek]

Same Emote Two Time's Just Name Change? First Time in Season 16 Royal Pass As Mythic and Now As Free Emote in Season 19 Please Change This 😡

[limber pumice]

Thank you mam for your help hope to get my RP soon

Big Thank You Sir 😊 For everything

[sick shale]

It will be corrected soon

[limber pumice]

I thank @night cloak mam also 😊

[night cloak]

Hey, @limber pumice and @simple basalt! May I know what device are you two using?

[limber pumice]

Mi

[simple basalt]

I'm using emulator and poco x2

[night cloak]

Specific model?

[limber pumice]

Mi a1

[steep creek]

thanks 🙂

[night cloak]

Alright.

[limber pumice]

Should I delete my screen record app mam ? @hope

[night cloak]

Sure.

[clear rover]

we really need game support outside the game

[sick shale]

What's the problem?

[night cloak]

Are you there?

Hello

[sick shale]

Please contact customer service via in-game settings for further assistance. We cannot assist with account related issues on Discord or anywhere on the community

[clear rover]

i tried so many times but no result

thank you btw

[mortal eagle]

@polar marsh
I Have Not Done Anything Wrong and You Have Banned My Account Not a Valid Reason Please Give My Account Back. I Want My Account Back Otherwise I Will Not Play PUBGMobile Anymore Because I Spend Almost 3 Years in This Game and Purchase Lots Of UC and My Lots Of Achievements and Titles and I Got Banned Without Any Reason I Never Break Any Rules and Guidelines Of Your Game and Respectfully Follow Them I Never Used Any Cheats/Third-party App Etc.

So, Why I Got Ban It's Not Fair For Anyone It's Too Disgusting Please I Requested To Whole PUBGMobile Team Please Re-Check and Unban My Account Because I Have Not Done Anything Wrong

Unbanned My Account ASAP!

ID: 5303966891

ThankYou!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal eagle.

[night cloak]

Why was I banned from Discord?

@cold frigate Did you get the Upgrade Card?

Why was I banned from Discord?

[calm girder]

HEY

[warm pilot]

hey can I get some invisible characters used in player names?

[sick shale]

@night cloak You're not anymore, please state your issue and we will try to help you

[warm pilot]

umm...

[night cloak]

My account was stolen. I want help. I want to restore my account.

[sick shale]

Please contact customer service in-game (Refer to FAQ 5.4 for further instructions). We cannot assist with account related issues on Discord

[night cloak]

I called customer service but they haven't done anything for me and my account is still hacked

[clear rover]

bro , customer service doesnt help believe me

[sick shale]

What was their response?

[toxic stag]

My account got hacked the hacked logged into my facebook and he linked his twitter account in my account and he changed the facebook pw i still can log in via the 3rd linking method 'Email" please help me im dying my ID 5250628023

[sick shale]

Contact customer service via in-game settings and request them to unlink the unauthorised social media account. You can follow this conversation:

[sick shale]

Do you receive an irrelevant response or nothing at all?

[toxic stag]

no one is answering

[sick shale]

Please be patient, @toxic stag

[night cloak]

They say I have to wait 21 days until you can cancel your Twitter account and the thief is trying to remove my Facebook account in every way

[clear rover]

i receive automatique answers , same one

[sick shale]

Mind taking a screenshot of it? Please make sure to hide the sensitive information

[clear rover]

okey

[sick shale]

Can you take a screenshot of it? Make sure to hide the sensitive information

[night cloak]

The thief blocked my account for a day

[sick shale]

Contact customer service via login screen,

[night cloak]

I know everything but support does not do anything I hope you understand me

[floral compass]

hey guys, my account has been hacked and all my social media accounts have been unlinked, will I be able to recover the account? I have screenshots of my account, payment recipiets, and user id of my old account.

[limpid mortar]

Can't see the pinned message give the link or tag it

[sick shale]

There's nothing else we can do here, feel free to take a screenshot of the response when you get one and we will hopefully be able to explain

[sick shale]

Can you see this:

[clear berry]

Ay how to take in game screenshots and save it to game album?

I see players doing it but idk how

[sick shale]

@hollow mountain Please report it via the Online Cheating Content report form when it's opened again.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hollow mountain.

[urban charm]

just screen shot on your phone

[clear berry]

And then how to save it in game album)

[floral compass]

@sick shale ??

[urban charm]

Go to your photos app and create an album and then change the name to game album

[clear berry]

Lmao

[heavy vortex]

Click on share button for achievement and match results, and camera icon in profile and cheer park. And you will get a save to album option in bottom left. @clear berry

[clear berry]

Oh so it only works in cheer park? Not in the game

[night cloak]

This is what the thief does with my account, because they say I have to wait 61 days, is the thief waiting 61 days?

[heavy vortex]

There's no camera option in matches,so no.

[night cloak]

I have been banned for 7 days for "violating the user agreement" if that refers to hacking I haven't done any and am unaware of I've played with anyone that has

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[clear berry]

Useless, they need to add feature to take in classic game screenshots for game album

[heavy vortex]

#old 👀

[sick shale]

Please contact customer service for further assistance in this regard

[hollow mountain]

How to fil this form 🙄

[floral compass]

okay!

[high frost]

is twitter login server down now?

[sick shale]

It's currently closed

[high frost]

if anyone know please let me know

[hollow mountain]

Previously... Filled the form but they want specific Chanel id.. and i didn't hv his chanal id... Where i gat that even i didn't know someone's chanal Chanel creation id🙄🙄

[simple basalt]

@night cloak please ping me if there is any update on rp upgrade card

[night cloak]

The crying funny thing is that the support tells you to wait 61 days, is the thief waiting for this period?

[sick shale]

Haven't received any report about this

[limber pumice]

I am waiting for same

[clear berry]

Nope Just logged in

It ain't down

Sometimes I have to log out clear cookies and then log in to log on the game through twitter but twitter ain't down

[stone rivet]

unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stone rivet.

[solar mauve]

Hacker hacked my account and spended all the UC plz help @sick shale

[weak adder]

Hello my account was hacked, but I have a linked email,I will kindly forgive you to help me with my problem

[storm flume]

Please contact the customer service for further assistance, @solar mauve.

Please contact the customer service for further assistance, @weak adder.

[jovial flame]

My PUBG ID got hacked today. The hacker has added his social media account(VKontakte) in my account, and I'm unable to unlink it because he keeps logging in. I have already reported in customer support, but still no response. Is there any way you can help me out? I can show all the details necessary, just please help me get my account back.

[solid anchor]

90fps is not available in my realme x3 may I know why?

[weak adder]

where can I find her?

[solid anchor]

90fps is not available in my realme x3 may I know why?

[high frost]

I am getting this issue.What to do now?

[hybrid urchin]

I had purchased uc but it didn't credit to my account 5121812445 mi note 9pro max wifi the purchase is from london

[high frost]

they will ask for screenshot of receipt

[cold frigate]

ye lol

[hybrid urchin]

Ya i had the receipt

[solid anchor]

90fps is not available in my realme x3 may I know why?

But my device support 90fps

[pallid briar]

Do you mean customer service?

[hybrid urchin]

There is no replay from the customer service from morning there is no replay

[humble eagle]

Any admin / moderator?

[pallid briar]

It may take some time.Please check out subpoint 5.5 in #faq

[pallid briar]

Please state your issue.Staff members will reply to you eventually.

[humble eagle]

What's the update about Regional Title ?

How to get it now.

I don't have it after update.
I was #16 squad winner

[hybrid urchin]

How much from morning 7:30 to next mounth

Atleast we had to get any answer that which the process is going or not no replay this is not for first time

[weak adder]

yes

[pallid briar]

The game may not be optimised yet to support 90fps for your device.You can provide your feedback in #old.

[pallid briar]

Please follow sub-point 5.4 in #faq to contact customer support.

[abstract mango]

id:5612217143 nikename:Ayushsanghani

[weak adder]

thank you very much

[hybrid urchin]

@pallid briar still how much time they will take it's already 7hours time they had taken but there is no progress

[brave wolf]

Ask in #emulator-support
Use .emulator to get role #481204134859505684

[pallid briar]

Regional title refreshes weekly on Monday at 00:20UTC.Since the season started just today you might have to wait for a while.Not sure tho.

[abstract mango]

wher is emulater suport

[pallid briar]

Please type .emulator in #481204134859505684 first.

[hybrid urchin]

I had purchased uc but it didn't credit to my account 5121812445 mi note 9pro max wifi the purchase is from london

[feral forge]

where did purchase your UC from, @hybrid urchin?

[hybrid urchin]

@feral forge midasbuy

[pallid briar]

They might take a while to respond so please wait patiently.

[jovial flame]

@pallid briar My PUBG ID got hacked today. The hacker has added his social media account(VKontakte) in my account, and I'm unable to unlink it because he keeps logging in. I have already reported in customer support, but still no response. Is there any way you can help me out? I can show all the details necessary, just please help me get my account back.

[night cloak]

Russian hacker, rip U

[jovial flame]

I'm from India so the customer support has not responded yet, I suppose, but I hope you can help me.

[hybrid urchin]

@pallid briar still how much time

[jovial flame]

No, he's Indian. Changed it to an Indian name.

[night cloak]

You may wait a bit for a reply !

The support team is dealing with alot of reports, be patient

[pallid briar]

Unfortunately only in-game Customer Support can help with account related issues. Please check:
#questions message

[feral forge]

Please contact Midasbuy's customer service for further assistance in this regard as we are unable to assist you with purchase related issues here on Discord:

▫️ [e-mail]

[pallid briar]

Depends on your issue.Might take upto 60 days or even 90 days.

[hybrid urchin]

60days

It's very bad@pallid briar

[worn cliff]

having a joystick bug which makes my screen move whenever i jiggle please help. its been alr 2mnths and i have check with apple , no issues with my phone at all

[pallid briar]

If it's a bug you can report it at #old!

[worn cliff]

no screen protector and casing

[feral forge]

you may refer to this screenshot, @hybrid urchin. if the uc that you have purchased have not been delivered within 24 hours, then please contact the midasbuy support for further assistance.

[night cloak]

Is there an official in the discord who speaks Arabic?

[waxen eagle]

Hello there. I have purchased certain amount of UC'S in pubg mobile and the credit reached my account but the transaction between pubg bank account and my bank account was on delay and I had to take out all the cash from my account and then when the transaction was about to be finally processed, the money that was supposed to be on my account for the transaction to be made,the money weren't already on my account and PUBG banned my account for 7 days and announced me that they are investigating this suspicious action because I have made unauthorized transaction and after 7 days my account got unbanned. First couple of days I wasnt able to buy any amount of UC. When I purchased subscription they drain every UC i get from daily gifts in the game. Now Im able to buy UC but they dont show up it just drain money from my bank account and doesnt give me any UC at all. Thanks for reaction.

[sick shale]

Yes, Middle East & North Africa (MENA) Discord community server. Refer to #735483472432594994 subpoint 3.1 for the link.

[night cloak]

Help

[celest shadow]

Why my rp badges are showing that I have buyed rp only two times while i am buying rp from s10 ?
Can you please restart your game and check again, @near folio?

[night cloak]

I Reported A Player and He Got banned. His Friend Also Got Banned By Playing Or Rank pushing with him. And his friend said that he will report me too and by various people to ban me too my id 51336342011

[celest shadow]

@woeful elm | #old

i purchased all of it till now
Can you please check if this has been corrected?

[celest shadow]

If you had not violated the user agreement, you should not worry about being suspended.

[soft tide]

Can someone send me lagfix file for Samsung A30s, my game is actually too laggy and ram is 4GB

Also is using GFX tools is Illegal?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @soft tide.

[night cloak]

Good day, i had a login issue with my account, and when installing the new version it automatically changed my server from europe to middle east, now i made crown last season on Europe and had ro restart playing in the middle east server. My flag defaulted from south africa to arabic flag which both can only be changed in 54 days. Any suggestions or help will be appreciated

[waxen eagle]

Can any support make an answer to my issue a few messages above?

[night cloak]

Hi.If I was linked with fb email and apple id to my account how the hacker connected his game centre to my id ? Thanks

[night cloak]

No hacker just a bug i recon, my account also gave a error

[supple hatch]

online cheating reporting link https://bit.ly/3soBavK keeps telling that it is closed during weekends

[night cloak]

Same here.But Is defo someone because hes changing my flag, deleted mt friends, played games etc.I could talk to him from different account, but he didnt speak english

[supple hatch]

I need to report youtube channels spreading cheating content through manipulating game game files

[sick shale]

Did you receive the UC first time before getting banned?

[sick shale]

Please be patient until the form is opened again.

[night cloak]

Ive been having the same issues, cant see how it got hacked

[river dagger]

How hackers are able to link third social media with the game? How is it possible?

[night cloak]

Me too.I think he hacked my email cause Ive received some codes I didnt ask for in the middle of the night.I think he conected his gamecentre after that.
I changed all my passwords , but he is still conecting somehow

[supple hatch]

I need to un-link the gmail account registered with my account.

[sick shale]

Please contact customer service if your account has been compromised. Unfortunately, you will need to wait for the cooldown period to be over, to change the server again.

[pure plaza]

When pubg mobile Korea gonna update for iOS

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pure plaza.

[night cloak]

Yeah i unlinked all my account logins on Twitter, facebook, gameplay

[sick shale]

@night cloak Contact customer service via in-game settings for further assistance.

[storm flume]

Please contact the customer service for further assistance, @supple hatch.

[waxen eagle]

Yes

[supple hatch]

I am trying to change the password of the game account registered with my account, but reaching the step of sending a code to the email , I didn't receive any codes and kept waiting but no codes received !

[night cloak]

Thank u Rebel.I texted them, its been over 5 days already, still nothing fixed so far

[sick shale]

Be patient please, it takes time to proceed such requests and also due to huge amount of support requests the customer service receive everyday.

[night cloak]

Sure, yeah.Thank you

[supple hatch]

I am really fed up with the support, I need a quick solution.. I keep waiting and time never concerns them.

[sick shale]

The system will keep deducting the UC from future purchases, until the amount of UC you received from the unauthorized purchases are recovered. Should you have any further questions in this regard, please contact customer service via in-game settings.

[red valve]

Hi I need a dominator

[humble eagle]

@celest shadow

[red valve]

I am not logged in from any of your other copies

[sinful tree]

@celest shadow please help i purchase elite pass today and done 6 rp hai i didn't get 100 uc of level 3 return i collected all rewards

[sick shale]

It has been reset with the new season, you will get them next week on Monday, based on your stats starts from today.

[waxen eagle]

Are you able to somehow check the amount of euro currency that I owe to the pubg? I mean how much € Im supposed pay?

[waxen eagle]

I want to cooperate in proper way and dont want to be fooled.

[limber pumice]

@sick shale can you please check messages up ⬆️⬆️

[sick shale]

We are not affiliated with the in-game customer support and are unable to assist with account related issues. Please contact customer service via in-game settings for further assistance.

[sick shale]

Are you sure you haven't selected AG reward instead?

[sinful tree]

i am sure

[sinful tree]

i didnt get ag or uc

[limber pumice]

@simple basalt Did you get your RPnCard

[hearty crystal]

I've been getting this notifications 3 times now today, One thing I wanna point out is that I didn't give anyone my personal accounts

[sick shale]

Can you take a screenshot while selecting the reward of level 3? Like this,

[sinful tree]

ok

[limber pumice]

@simple basalt did you get your RP Card ?

[sick shale]

Have you tried to contact customer service via in-game settings?

[sinful tree]

@sick shale

[limber pumice]

Yes Sir 24 hours but no reply from customer service

[sinful tree]

@sick shale please watch it and i collected but uc didn't came

[copper comet]

my account got ban for playing very good on DBS shot

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper comet.

[limber pumice]

My UC also gone but didn't get S19 RP CARD

[rapid moss]

Why is my tdm always getting glitched

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rapid moss. You can also submit a report in #old in compliance with the channel's pinned instructions.

[supple hatch]

the player sometimes walks slowly , right ?

[limber pumice]

What kind of glitch ?

[sinful tree]

@sick shale please help me watch it uc is 50 after collecting

[rapid moss]

Like there is only 40bullets in my gun and time stops at 10.00 only

[waxen eagle]

The customer service does not helps me in any way. But you did it with the fact you stated that I have to send the exact amount of money once again to fix this issue. Is that correct way I understood?

[sick shale]

Can you check your mailbox in-game, in case if the UC amount was deducted?

[limber pumice]

Are you from Nepal ?

[sick shale]

Yes, the exact amount you purchased through unauthorized methods will be deducted.

[rapid moss]

Yes

[limber pumice]

Hmm may be it's ping issue try to restart game

[sinful tree]

@sick shale no no uc deducted first time i didn't get my rp reward uc

[rapid moss]

No my ping is alright its 70ms

[sick shale]

What do you mean deducted first time?

[limber pumice]

Only glitch in TDM ?

[rapid moss]

Yeah

[sinful tree]

you watched my video uc is not increased after collecting my reward

[limber pumice]

Reply me also

[lucid dirge]

@sick shale hello plz help hacker has linked his email in 3rd link he even logins at random time

plz assist

[limber pumice]

Every Time or some time ?

[rapid moss]

Everytime😭😭

[storm flume]

Please contact the customer service for further assistance, @lucid dirge.

[rapid moss]

And in in my other account there is no glitch

[sick shale]

Be patient please, there is no need to spam

[storm flume]

Please do not use languages other than English, @limber pumice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lucid dirge]

@sick shale hello plz help hacker has linked his email in 3rd link he even logins at random time
plz assist

[limber pumice]

Sed Lyf

[sinful tree]

@sick shale ok

[primal tulip]

Same Issue now i can't purchase royal pass because of that

[waxen eagle]

Okey then, thanks so much for your time and help. I appreciate it a lot. Have a beautiful day :)

[limber pumice]

@sick shale what happened to my issues I mentioned above

[lucid dirge]

@sick shale respond plz

[sick shale]

Contact customer service via in-game settings for further assistance in this regard. We are not affiliated with the in-game customer support team and are unable to assist with account related issues

Please do not repeat the same questions again, otherwise it will be considered as trolling and punished accordingly

@sinful tree Would you mind giving me some time to look further into the issue, it seems to be a visual bug with RP rewards and I'm trying to figure it out. Thank you for your patience

[primal tulip]

@sick shale i have the Same Issue i contact Customer care sent my payment Screenshot but i didn't remember my account creation date now i can't remove that email so its Request to add 3rd Email unlink option thanks.

[limber pumice]

Lol no help for me 🥺😥 poor me

[sick shale]

Providing such information is a must to verify the ownership of the account and proceed the unlinking request. Nothing can be done if you're unable to provide them

[river dagger]

No mods have any answer??

[normal pecan]

what is this someone help

[sick shale]

Be patient please, we have forwarded the issue to the team for further investigations. In the meantime, I highly recommend to contact customer service via in-game with the issue details.

[normal pecan]

i cant move when match start this happen 4 times to me today

[primal tulip]

@sick shale i sent that date Which is mention in my fb account Setting

[storm flume]

Please avoid going off-topic, @near flare. You may have unrelated conversations in #chat.

[limber pumice]

Thank you I tried but customer service didn't reply it's have been more then 27 hours

[river dagger]

@sick shale

[sick shale]

That isn't possible, could be a visual bug

[river dagger]

I have seen, hacker is able to login as well and everybody is facing this issue. Its not an visual glitch.

[simple basalt]

No

[primal tulip]

The 3rd link is not mine now i can't Unlink that

[night cloak]

does all have experience that pubg mobile account have been hack and have a twitter account?

@sick shale

[primal tulip]

PUBG Needs to Add 3rd Email unlink option

[narrow nymph]

Need to help me

[umbral bay]

Kong not giving Crystals on Sanhok Anyone know why????

[night cloak]

coz i think pubg mobile can't reply a single thing on a help or email from a person

[celest shadow]

Please refer to #news for further information.

[sick shale]

Contact customer service via in-game settings for further assistance in this regard. We are not affiliated with the in-game customer support team and are unable to assist with account related issues

Please do not repeat the same questions again, otherwise it will be considered as trolling and punished accordingly

[mortal apex]

It’s written in that message. You have to contact the Customer Service in game.

[normal pecan]

can someone help me its still same here

i cant freaking move when the match start

[night cloak]

pubg mobile put a unlink account and wait for 21 days and thats sucks it wont help the account hackers go away

[near folio]

It's fixed now but i have buyed s11 elite pass plus but it it showing free rp with ranked 100 what is this bug

[celest shadow]

Can you please provide a screenshot of this?

[near folio]

@celest shadow wait i am coming

[night cloak]

@celest shadow why do we need to wait for 21 days if our account is hack and have link by a hackers account like twitter or other accounts

[narrow nymph]

<@&481161015728406538> se is give me this text

[woven magnet]

@celest shadow ishh I was offline when error was online🥲🥲🥲

[narrow nymph]

What is this I don't know please tell me I need to help

[night cloak]

that's mine i didnt link any twitter account but when i log in i have that account

[near folio]

@celest shadow here it is

[celest shadow]

You can only unlink a social media account account which is currently not logged in and has been linked for 21 days or longer. If one of the social media accounts linked does not belong to you, please contact the customer service in-game and request them to unlink it for you.

[near folio]

@celest shadow bro my issue

[woven magnet]

@celest shadow dm for a min cannot talk about it here

[night cloak]

customer service won't reply they are just reading it but none of all of them are replying

[normal pecan]

@celest shadow can you please help me this ? this is happening 10/2 matches is this my phone error or a bug ?

[woven magnet]

Something else not wht u thinking lol

[night cloak]

how can i report hacker

[celest shadow]

Thank you. Please check in a few hours again and let me know if your Royale Pass Profile changes.

[near flare]

low end device

[near folio]

@celest shadow ok

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[normal pecan]

@celest shadow sir can you tell me solution please

[near flare]

reinstall your game again

[sick shale]

@sinful tree Can you please report the issue in #old and make sure to include the following information:
▪︎ Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country
▪︎ Screenshot/Video Recording

Please post a clear video if possible

[normal pecan]

will it fix sir ?

[celest shadow]

Please try repairing or reinstalling your game. If the issue persists, please report it in #old.

[night cloak]

Are there king kong crystal any more because i cant find it

[near flare]

yes may be

[woven magnet]

Check dm for a min

[normal pecan]

ok i do that 🙂 but can you tell how to repair the game i dont know how to do it 🥴

[celest shadow]

You will need to answer the FAQ bot according to your issue. We advise you to be patient for their response as the customer service receives a large number of support requests every day.

[celest shadow]

You can repair your game from the login menu, the repair button is located at the top-right of your screen.

[normal pecan]

done thanks

[narrow nymph]

Please solve my problem

[formal gazelle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5310562757

The name of the account user
【GRG】シAhmed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @formal gazelle.

[normal pecan]

thnx pistone it work and it back to normal like before 🙂

@celest shadow can you tell when will our precious Royal Pass end ?

[pure grotto]

Hi i need to talk to the support pls

[brave wolf]

S19?

[celest shadow]

Please contact the customer service in-game for further assistance, @narrow nymph.

[celest shadow]

Are you referring to Season 19?

How can we help you, @pure grotto?

[narrow nymph]

@celest shadow he is give me this text

[pure grotto]

I cant start chatting with the support

Can u pls give me an email so i can talk to them

[normal pecan]

yeah

[celest shadow]

Please read the response carefully. You can try purchasing UC again after a few days.

[night cloak]

@celest shadow

[dapper pivot]

hey, i just heard about a unknown data breach or something. my pubg account is linked with Twitter. I don't have any email or phone number connected to it. should i be concerned?

[night cloak]

and when i login from phone , it open normally

[narrow nymph]

@celest shadow thanks

[night cloak]

pls help

[celest shadow]

Please refer to subpoint 5.4 in #faq for further instructions on how you can contact the customer service in-game, @pure grotto.

[celest shadow]

[e-mail]

Please refer to the pinned messages of this channel for further information, @dapper pivot.

[night cloak]

any help ?

everyday new glitch from pubg , im tired

[normal pecan]

same here 😆

[dapper pivot]

I don't have any password for my pubg mobile account tho. So should i be concerned?

sorry, didn't meant to ping

[celest shadow]

Season 19 should end on July 17.

[celest shadow]

Please reinstall your game and and download the in-game patches so that you can get to the latest version of the game.

[night cloak]

what is that error ?

☹️

[celest shadow]

There is no need to be concerned, but it would not hurt to keep your linked accounts safe as well. As an extra layer of security, we recommend enabling two-factor authentication for your social media accounts.

[celest shadow]

Please reinstall the game and restart your emulator.

[dapper pivot]

Have it already! Thanks!

Saw you helping so many, good luck as well :p

[celest shadow]

Glad to read that and well done.

[dim star]

How to remove 3rd link from my account

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @dim star.

[normal pecan]

thanks

[limber pumice]

@celest shadow

[cold drum]

s19 royal pass look like Grounded

[meager pumice]

How to leave RP team and
Is there some new rank system for classics @Piston#0007

[sinful tree]

please optimize pubg it lags and heats up in low end devices @celest shadow

[meager pumice]

@celest shadow

[night cloak]

Is this helmet gonna be in the game

Or is it just promo

Darn we need a Godzilla helmet

[quartz yacht]

Is it js me or did the new update make the ingame volume bad what I mean by that is when I turn on mjc I can’t hear anything except for the voices so I can’t hear the footsteps leading me to my death most of the times

[tepid torrent]

I cannot log in to the foreign version, because I accidentally logged into the Vietnamese version

[quartz yacht]

Nope thats why I said “the new update”

iPhone xr

[radiant pivot]

Hi <@&481161015728406538> I'm proffesional player for Polar Ace. I got banned my account this morning 1 hour before the beggining of PMPL EU West. I need my account to play the PMPL. U can check ur data base if u don't think that I'm professional player.
IGN: PAsalazar
Organization: Polar Ace

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant pivot.

[spare gull]

How/where can I report hacks selling telegram channel?

[sick shale]

You can provide any information you might have regarding cheat software and its distribution, through this survey:
▪︎ http://cheat-collect.pubgm.cc

[quartz yacht]

Which is??

[tepid torrent]

I cannot log in to the foreign version, because I accidentally logged into the Vietnamese version.Can you answer a problem?

[earnest plover]

My account was hacked i need help in blocking the access from the hacker

[night cloak]

Is there an official in the discord who speaks Arabic?

[earnest plover]

<@&481161015728406538> please help me with my account..it was hacked this morning i have retrieved the account but the hacker still has access to my account

[night cloak]

The support did not help me and my account was stolen. What should I do?

[autumn ivy]

I changed my Facebook pfp but it’s still the old one in-game

[night cloak]

The support did not help me and my account was stolen. What should I do?

[bright violet]

after new update I can’t play more then 3 hours and i am 25 years old

[vital osprey]

When's the next patch?

[fleet wigeon]

It takes time to load your picture in the game

[autumn ivy]

How long does it usually take?

[fossil bridge]

Hi does anyone of you also have these glitch where you barely can't hear footsteps but only your teamates mic

[storm flume]

Please contact the customer service for further assistance, @earnest plover.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fossil bridge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

No information

[sick shale]

Will send you the link of MENA server privately

[wanton thicket]

is there no speed in sanhok

[sick shale]

Refer to #news for further information

[night cloak]

Hello

[feral forge]

please try to logout from the in game settings and login again and see if it works, please note that it may take up to 72 hours for syncing.

[night cloak]

Can someone explain me Something?

[fleet wigeon]

Doesn't take that longer

[autumn ivy]

I did try routine repair and it changed instantly

[night cloak]

My account was stolen please help, the support didn't do me anything, please

[zinc atlas]

Is there a weekly limit for posting the status in moments section?
I have uploaded 100 statuses in 5 days as 20 is the limit for one day, and now I can't post a status anymore.

[night cloak]

If someone linked his Twitter on my acc how Many days i need to wait for unlink?

[sick shale]

Contact customer service via in-game settings for further assistance in this regard. We are not affiliated with the in-game customer support team and are unable to assist with account related issues

Please do not repeat the same questions again, otherwise it will be considered as trolling and punished accordingly

[sick shale]

Via customer service? It may take up to 60 days

[night cloak]

I did that. But i want to unlink his Twitter but its say that i cant unlinked BC hasnt been linked for long enough

[earnest plover]

My account was stolen the in game customer help didnt help me

[night cloak]

I served the clients. They did not do anything for a while and I contacted them. This means that I leave my account to a thief. If you do not help me, you served the clients. Do not answer after 61 Is the thief waiting 61 days?

[night cloak]

I want to know how Many days i need to wait to unlink

[sick shale]

Oh via the unlinking feature? The social media account must be unlinked for atleast 21 days

[quick palm]

How do I attach file to Customer Server in-game?

[quaint canyon]

How can I unlink email

[sick shale]

How they didn't help?

[storm flume]

Please contact the customer service for further assistance, @quaint canyon.

[night cloak]

But how many days i need to wait for unlink? Rn i cant unlink

[earnest plover]

@sick shale the hacker still has access to my account . I get this error that someone has logged in on a different device

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak.

[quick palm]

.

[sick shale]

There should be an attachment icon at top-right of the conversation screen

[quick palm]

They're aski me for a receipt ingame but idk how

There's none on my screen

[dense hatch]

I can't message in the Lobby and I was not muted

[sick shale]

@quick palm In this case, you will need to upload the screenshot on a hosting service website, such as (https://www.imgur.com) and send the screenshot as link to customer service

[dense hatch]

.

[sick shale]

Do you receive any error message?

[hollow hedge]

is there a bug currently with the anti-cheat system? I have been informed that somePMPL players got banned because they had over 20 kills. I am just asking

[quick palm]

Is this website secure?

[feral forge]

please contact the in game customer service for further assistance, we cannot assist you with account related issues here on discord, you may refer to the steps in this screenshot as reference,

[cloud chasm]

I'm in trouble hacker hacked my pubg account

[dense hatch]

Well, I get a network error message every time I open the game, I click OK and the loading screen appears and logs me in my account

[sick shale]

Check your network connection and restart the game

[sick shale]

It is

[quick palm]

Umm they're saying wait upto 60 days now

[dense hatch]

Umm, It is all good

[quick palm]

Provided every info they asked for

Any idea if it's any quicker?

[sick shale]

Yes, such requests usually take up to 6p days in order to be processed

[limber pumice]

@sick shale sir I am very very sad 😭

[sick shale]

Make sure all the information you provided are correct and accurate.

[dense hatch]

Does the Dual Channel Acceleration make the problems occur in it?

[quick palm]

Ahn I'm sure I provided everything correct

[sick shale]

What's that

[tacit hinge]

@sick shale please help me there is a hacker add his Twitter to my account

[quartz yacht]

Is it js me or did the new update make the ingame volume bad what I mean by that is when I turn on mjc I can’t hear anything except for the voices so I can’t hear the footsteps leading me to my death most of the times

I still need help ^^^

[sick shale]

No idea

[timber fossil]

It will switch between two

If your wifi sucks then it will use data

[sick shale]

Can you take a screenshot of your audio settings?

[dense hatch]

A ColorOS feature to enhance the Internet speed

[timber fossil]

it might cause problems

Since you're switching constantly

Just turn it off and find it yourself

[sick shale]

I don't recommend if it switches between networks while playing.

[dense hatch]

Ok

[eager cliff]

Mistaken clicked on are you 18+ no what can I do bruh

-_-

[timber fossil]

Wait a month lol

[quartz yacht]

Sure

[sick shale]

You will need to wait for the cooldown period to be over

[eager cliff]

-_-

[eager cliff]

Bruh my main account got muted from server coz I said Benned word 2 times unmute meh plx@sick shale

Can you help

[sick shale]

Can you lower the levels little bit?

[sick shale]

Your main account?

[eager cliff]

Yeh

[flat cargo]

Is there a restriction on the screen size for pmco and pmpl?

[eager cliff]

Discord main acc

[tacit hinge]

@sick shale please answer me

[sick shale]

Please ask in #discord and provide the DUID of it

[quartz yacht]

Wdym

[sick shale]

Lower the levels? What you don't get?

[quartz yacht]

Yea which one do I lower and to what exact level do I lower it

[sick shale]

You can start with SFX, lower it by 5% or 10%

[night cloak]

Hello. Why my area is restricted one day and on the next day it's normal? VPNs are not working well too...

[tacit hinge]

@sick shale
Why you don’t reply to us ????

[sick shale]

Sorry for missing it, what was your question?

[sick shale]

Where are you from?

[night cloak]

Uzbekistan

How I can fix this restricted area

[sick shale]

You should contact your ISP, @night cloak.

[night cloak]

But only pubg isn't working good... all other sources are flying like rocket I have 50MB per second internet

[tacit hinge]

There’s a hacker add his Twitter to my game and it’s not belong to me I’ve chat the support center and send all details and the receipt and my date log to game and they promised me they will remove it in 5 days but still not after 10 days. The hacker has been band my game AGAIN to remove my Game Center account and sell my game. He is a hacker and i have his Facebook account his took a lot of accounts and sell it. Just tell me what you need to approve and I’ll send to you everything

[sick shale]

There should be a connection trouble from your Internet service provider with the game servers. Contact them please

[night cloak]

Okay thank you god bless you !

Love you❤️

[earnest plover]

@sick shale

@sick shale how to attach a ss

[sick shale]

We are not affiliated with in-game customer support and are unable to assist with account related issues, so please don't send your personal information. Can you please take a screenshot of the response?

[sick shale]

You can upload the screenshot on a hosting service website, such as Imgur (https://www.imgur.com) and send the image as link to customer service.

[mental yew]

Why is the game lagging too much after the kong update
Its soo much laggy @sick shale

[quick forge]

How many hours can I play I mistaken clicked no on are you 18+ :(

[wintry canyon]

If we stay at top 100 in ranking for 24 hrs, will we get conqueror frame??

[mental yew]

Device iphone 7

[tacit hinge]

I know that sir. But I tell you that because I scare cause he use third party app and he will remove me from my account and I put a lot of money on it I swear and I’m mythic fashion as well . The answer is in Arabic cause

[quick forge]

Anyone confirm how many hours can I play

[sick shale]

I'm not sure about the exact time, but a community member mentioned earlier that he couldn't play more than 3 hours

[quick forge]

:(

[zinc plume]

Yo did they remove the kong cristals in Sanhok?

[sick shale]

Refer to #news for further information

[quick forge]

@sick shale can I extend it? Or can I apeal against this restriction coz I am 18+

[sick shale]

You have to reach Ace tier first, and be in top 500. Frame is obtained after playing 5 matches in Conqueror

[sick shale]

You can't change it now, must wait for the cooldown period to be over and change the setting again.

[quick forge]

[nimble tundra]

My account has been baneed unfairly 10 years how can unban it I didnt cheat or teaming up

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble tundra.

[sick shale]

The mentioned time is for verifying the validity if the information you provided. Unlinking process takes longer time. Please contact customer service again, should you have any concerns in this regard.

[tacit hinge]

I was contact with them since 15 day but you know if he remove my Game Center he will able to do what ever he want and add new information after that no one can take back my account again

[quick forge]

@sick shale if iam just standing in lobby & opening crates or doing any other stuff will it be counted in that 3 hours?

[sick shale]

I have not experienced that so I'm not really sure, but it should be counted, yes.

[quick forge]

@sick shale to whom should I approach for confirmation

Will it be counted or not

[night cloak]

i got banned 10 years for nothing didnt even cheat or team up i was playing a room with my friends and got banned ????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[quick forge]

@sick shale you there

[mystic flax]

help restore my hacked account

[sick shale]

These restrictions have been applied to prevent addiction, so spending time in match or in lobby wouldn't make difference of that.

[storm flume]

Please contact the customer service for further assistance, @mystic flax.

[quick forge]

It's a yes then

[mystic flax]

support service has not responded for 2 weeks

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Pubg cant do anything to help? We spend money every week for this game. And now when the security îs weak we need to wait 60 days for what?

Our acc will be banned soon bc the security îs weak

[tacit hinge]

@sick shale please reply

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @mystic flax.

[night cloak]

ممكن نتكلم خاض شوي؟

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

did you throw out the kong crystals

[last vine]

Привет!

[feral forge]

please check out #news.

[storm flume]

Please do not use languages other than English, @last vine. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mystic flax]

Привет

Help me

[feral forge]

please contact the in game customer service, as i said, only they may help you with account related issues, we cannot assist you here on discord with this regard.

[mystic flax]

my account was stolen, but the support is not responding

[wispy crow]

@lime juniper Is it True

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @mystic flax.

[wispy crow]

@feral forge

[tacit hinge]

Can you please help me Nadia I’m trying to get answers

[feral forge]

if you have already contacted in game customer service, please wait patiently for their response.

[night cloak]

so something like kingkong crystals will come

Help!!!

This is the customer service response that you say go to, they help you💩💩💩

[cursive pulsar]

where did she post it?

[night cloak]

Account hacked!! Helpp!!!

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I do but dont help me

The hacker give me a ban now..

Can you inform me when Kong will be okay?

[feral forge]

please contact the in game customer service for further assistance, @night cloak. however, if you no longer have access to your game account, or your account is currently banned/permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[feral forge]

no information regarding that, please keep an eye on #news, @night cloak.

[lost oak]

Please i dont use any emulators

[night cloak]

Thank you@feral forge

He give me a ban of 3 days .. he will give me ban of 7 days.. than can he my facebook remove

[little siren]

I can't login with my email and they can't send me code...@storm flume

[proven scaffold]

@feral forge is it safe to purchase uc from midasbuy.com???

[tacit hinge]

They took more than 10 days please Nadia help me with that they say 5 days and will remove it

[feral forge]

yes, in game and midasbuy (https://pubgmobile.com/pay/) are the only methods that we officially recommended.

[proven scaffold]

@real saddle check

[feral forge]

it may take up to 60 days.

[tacit hinge]

And if the hacker remove my Game Center and took the game during that period?

[humble eagle]

@sick shale

But other people still have the title & I had it on the first week of Season 18 ( title from season 17 ).

That's why I'm asking that, if there is any change with the region or server?

[timber fossil]

what about razor gold

its not official?

[fossil juniper]

I lost my 500 uc without doing anything

How can I get back my uc

[cursive pulsar]

nop

[plain rivet]

pls help me

[timber fossil]

O ok

[frigid wolf]

Unranked problem. My rank is not showing in krjp square fpp

[upper mirage]

Hey pubgm support, i have been having issues with uc deduction over 2 weeks. If this can be resolved that will be perfectly fine for me cause i have not been able to make any game purchase. Acc id (594000984)

[crisp sequoia]

Why were the King Kong crystals removed????

[frigid wolf]

Reply me

[lost oak]

Admins is there russian moderators or support?

[plain rivet]

While on Nimo TV, I was banned as an instant data exchange and there was no rule violation. I kindly ask you to check it and there is no certainty that I have a rule violation please check my ip and game history thanks.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plain rivet.

[limber pumice]

😑

[lost oak]

Please i need russian support

[tight hawk]

Will playing on jailbroken or rooted device lead to ban?

[onyx cairn]

Please join the Russian Discord server, which can be found in #735483472432594994 3.1, @lost oak.

[night cloak]

@lime juniper After the latest 4.1.21.90 Update, "Gameloop" is using 80-90% of my 32 Cores. You spoil everything worse every time. Please bring a solution.

[rich notch]

Due to Pubg data leak my id being loggeing in again and again by email / phone option I reset my all social media password but the person is able to login with my email / phone option

[frigid wolf]

Pubg mobile why don't you reply me

[rigid light]

Hi I have iphone 11 brand new I’m having problems with it screen flicking

[night cloak]

do i have to be ace to get conqueror

[mortal apex]

What is your issue?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rigid light. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rich notch]

@mortal apex Due to Pubg data leak my id being loggeing in again and again by email / phone option I reset my all social media password but the person is able to login with my email / phone option

[mortal apex]

You may refer to subpoint 3.10 in #faq.

[night cloak]

When someone ll help US? We need help not days to wait!!

[mortal apex]

Please contact the customer service in game.

[rich notch]

Tried

[mortal apex]

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may wait for their response or start again a new conversation.

[night cloak]

@mortal apex

Why we should wait 21 or 60 days?

Its not just 1 person. Maybe 200 just TODAY with the same problem!

[drowsy hamlet]

My account is hacked n that hacker linked his twitter account through which je is operating...i have send several message to customer support but no response

Please help

[jade rune]

do i get rp voucher when i bought prime plus?

[mental pawn]

are korean accounts able to join global clans?

[drowsy hamlet]

My account is hacked n that hacker linked his twitter account through which je is operating...i have send several message to customer support but no response

[rigid light]

566869150 xenRESPECT
iPhone 11
England
Screen flickering #discord

[simple basalt]

Any update on group purchase perk royal pass upgrade

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @drowsy hamlet.

[drowsy hamlet]

@celest shadow My account is hacked n that hacker linked his twitter account through which je is operating...i have send several message to customer support but no response

[celest shadow]

If you have contacted the customer service in-game, please be patient for their response, @drowsy hamlet.

[magic talon]

same question

[surreal lynx]

🤔

[night cloak]

@celest shadow when pubg ll do Something about this issues?

[crisp sequoia]

Why was the King Kong crystals removed

[abstract wadi]

No

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[abstract wadi]

Please, refer to#news

[dark kayak]

When is pubgm gonna come to ind?

[torpid cairn]

I think Godzilla crystal should also be removed

It's so overpowered

[vapid snow]

somone hacked into my account somehow and linked their social media to it, I can still log in but want to remove the hacker's social media (obviously)

[pallid briar]

India?

[night cloak]

How u linked it

[vapid snow]

I linked it to facebook, the hacker linked it to google play

[pallid briar]

We are unfortunately unable to answer any messages, and assist with issues related to PUBG MOBILE in India as the game is unavailable in India.

[dark kayak]

Okay

[pallid briar]

Leave your feedback in #old .

[night cloak]

Hacker can remove fb
Link with email or number this not removed

[vapid snow]

okay I will do that. how can I remove the hacker

[night cloak]

Go setting in basic left down corner a customer server tell them remove this social media

[pallid briar]

Please contact In-game Customer Support.Check subpoint 5.4 in #faq.

[night cloak]

They helped somebody? To remove the hacker?

[night cloak]

Employee can unlink social media

[vapid snow]

thanks for your help @Arslan66 @pallid briar

[night cloak]

Welcome

[pallid briar]

No worries and Good luck!

[night cloak]

But how they ll remove?

[night cloak]

Change fb password and enable 2fa

Cuz i cant unlinked his social media

[vapid snow]

the hacker also changed my server to europe, can CS change it back to north america?

[night cloak]

I did that. He can loggin and now im banned for 3rd app

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @delicate bobcat.

[feral forge]

unfortunately, you will have to wait for the cooldown to end in order to change your server again, there's no other way.

[torpid cairn]

Hey I just need your opinion
Should the Godzilla crystal be removed ?

[pallid briar]

I think you can ask that in #pubg-mobile to get more then one person's opinion as this is for PUBGM related support.

[torpid cairn]

Oh ok

[covert mason]

how is this possible?

[glossy maple]

No sound pmpl Arabia

[night cloak]

Jo guys any supporter here?

[pallid briar]

You may state your issue.

[night cloak]

My account was recently hacked. Trough Pubg support we have saved my account. Now after some time the account was suspended for 365 days.

Reason for this was illegal uc top-up. The hacker has bought UC and withdrawn that through the bank.

I can not reach the support ingame and E-Mail.. Always automated bot response.

Can you guys help further?
I spend over 7.000€ for that account. Actually streamer Account... Never bought illegal uc etc.

• i paid the debts from the hacker which was around 45k uc...

[frigid wolf]

@mortal apex my rank is not showing in krjp server squard fpp

Unranked problem

[night cloak]

Same problems

[barren void]

heyyy i need help my account was banned without any hacksss where as a random was using it without my knowledge

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren void.

[frigid wolf]

Unranked problem. How to fix it.

[clever hollow]

شغال الدعم ولا لا ؟؟

[storm flume]

Please do not use languages other than English, @clever hollow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frigid wolf]

Is there anyone who reply me

[simple epoch]

I think your level is low. You need to be above 40 or 45 level to be ranked.

[idle harbor]

please help me I can not access my mobile pubg account because my facebook account linked to games has been deactivated help me recover my account please thank you

[sick shale]

Your account level must be 35+

[thick girder]

Can I do refund on pubg mobile

To get my money back from buying uc

[sick shale]

You can't, and force-refund may result in an account suspension

[night cloak]

@feral forge hacker added twitter and is trying to delete my facebook link

[thick girder]

Wat a force refund

[idle harbor]

@thick girder yes it and levels 61

[thick girder]

Wat

[compact vortex]

Hello my account got hacked and i resetted my password. But a unknown google play already linked to it. Please help anyone

[night cloak]

No body helpss.. same problem

[simple epoch]

You need to contact customer support. Only they can unlink it for you.

[compact vortex]

Where can I contact officials directly?

[night cloak]

But If its to late?

Cheater give you a bann and about 7 days delete youre link..

[compact vortex]

Hacker already changed my ingameid and region

[night cloak]

You can unlink about 21 days

Thats late

[compact vortex]

I should let hacker to use my account for 21 days??

[simple epoch]

You can find customer support in settings and follow this

[simple epoch]

I'm afraid thats the only way. Account's protection is your own responsibility.

[night cloak]

No one says we need all conection to be safe. My acc îs logged with fb and my security on fb îs powerful

Bruh pubg saying I made illegal UC purchases😭

I literally haven't bought anything

[simple epoch]

If facebook is the only social media linked with your game and its secure then hacker wont be able to get access to your game account for sure.

[night cloak]

😭😭😭😭

[white plover]

Why in Titan strike mode (sahnok) kong is not dropping crystal

[night cloak]

Wait wah that's awesome cause that's what I did I didn't even know

[night cloak]

And how he put his Twitter in my acc? My fb îs okay. But If i wait he ll unlink my fb too

[sick shale]

Refer to #news for further information

[simple epoch]

I am facing the same issue. I have reported this to the admins and community team. I hope it will be fixed soon. We cant do anything except waiting.

[magic glacier]

I have some issue with a player he knocks every time with five bullets of m4 i think he's a hacker what shall i do

I have some videos too

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @magic glacier. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[magic glacier]

As a proof

[simple epoch]

You need to contact customer support in order to unlink his twitter.

[night cloak]

I did that. I sent proof of paying and spending money in this game. And now? I ll lose 2 years of money and time BC the sistem îs weak?

[simple epoch]

If the information provided is accurate, they will probably unlink hacker's social media. You need to wait for their reply.

[night cloak]

This is a real problem but no one wants to do Something. Its not about 1 person. They still come with the same issue. Its hard to lose everything BC pubg wants just our money

[sick shale]

We can't do anything here, on Discord. Please contact customer service in-game for account related issue and refrain from repeating questions here.

[night cloak]

That hacker saw the msg. And now he tries to ban my acc. I dont use hacks to play this game. When i go to custome service no one answer

[simple epoch]

Which message you are talking about?

[night cloak]

No response TODAY.

[sick shale]

@night cloak What was their last response?

[wide void]

The conversation is saved on your end only no other person can see it

[night cloak]

3 days ago

[calm mango]

hello there someone using my account pubg he link an email with it can i get help please before i cannot get access ?

[sick shale]

@night cloak And after provothe information they asked for?

[night cloak]

Nothing

[sick shale]

Please contact customer service via in-game settings for further assistance.

[simple epoch]

First of all, hacker won't be able to see your conversation with customer service. Secondly , they will reply soon.

[night cloak]

This is what i msg TODAY after i sent

[wide void]

I got false suspension today in morning I contacted customer support and got it revoked in just 5hrs how come you say they don't help?

[calm mango]

thanx you so much

[limber pumice]

@sick shale I will get help or not it have been more then 72 hours.. but my problem didn't get solve . Even they don't reply on customer service vie in-game 😊 Thanks @polar marsh for making fan up sad 😭 really I don't hope these from pubg

[simple epoch]

Suspension for which reason?

[sick shale]

Please move to #pubg-mobile if you don't require assistance

[night cloak]

When? Im still counting the days. Cuz i dont Have much time left

[wide void]

It was false suspension maybe a glitch but got revoked in few hrs

[simple epoch]

I need help and thats what I am asking for

[sick shale]

@simple epoch What do you need help with?

[limber pumice]

See no one Help he it have been more then 72 hours

[compact vortex]

Ingame support is just a bot !! How can i unlink that hackers google account from my account!!

[sick shale]

Be patient please

[simple epoch]

I am asking oggy bro

[night cloak]

We cant. Its about money here

[sick shale]

@simple epoch Refer to subpoint 2.12 in #faq if your account is banned. You can ask the user in #pubg-mobile

[night cloak]

How we can be patient If we ll lose everything?

[limber pumice]

It's about money @sick shale sir and it's have been more then 72 hours

[simple epoch]

Thank you

[night cloak]

5 photos

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct

[night cloak]

I know but You guys need to understand

[sick shale]

How can we help with that?

[night cloak]

Dont Say be patient.. its about money here

[sick shale]

What's the point of repeating questions if you can't get help with that issue here?

[limber pumice]

We know sir ☺️ but customer service didn't reply my message it's more than 72 hours . So what should I do ? Can I say my to my money bye bye

[sick shale]

Can you take a screenshot of the conversation?

[night cloak]

I just stay and cry cuz this is a real problem. All my money for nothing? All the proof for nothing? Its hard when they dont help You.

[limber pumice]

Wait

[night cloak]

where is the pubg m support team they won't help me with my issue about someone's link a twitter account into my pubg account

[limber pumice]

Oh you guys mute me ?

[sick shale]

Such requests usually take up to 60 days, due to enormous number of support requests everyday the customer service receives, also to verify the validity of the information you provided. We understand your frustration, but we really can't do anything with that here on Discord..

[night cloak]

I send email everything cuz i dont Have time to lose. He tries to take all my conectionss to the game.

idk why they put a customer service and yet agents won't help you thats the reality

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[sick shale]

@limber pumice Only 3 attachments per message

[night cloak]

Again..

My account was recently hacked. Trough Pubg support we have saved my account. Now after some time the account was suspended for 365 days.

Reason for this was illegal uc top-up. The hacker has bought UC and withdrawn that through the bank.

I can not reach the support ingame and E-Mail.. Always automated bot response.

Can you guys help further?
I spend over 7.000€ for that account. Actually streamer Account... Never bought illegal uc etc.

[sick shale]

That is today, not 72 hours ago?

[night cloak]

Pubg is being very annoying with bans today

I just got muted

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[limber pumice]

And to send reply to some people in 1-2 hour's 2-3 min 😊 I see in #questions

[faint umbra]

Elo someone's Twitter account has been linked into one of my friends pubg account how to unlink it

She sayin she never had twitter account linked to pubg

[distant radish]

Hi, I accidentally changed my server to (South America) because I was confused and did not know anything about the new feature Please reset my server (Europe) Thank you.

[sick shale]

Contact customer service via in-game and request to unlink it. You can follow this conversation:

[faint umbra]

Ty

Informing her right away

[limber pumice]

Sir see they just reply in 1 min 😊

[night cloak]

uhh I don't get it

[sick shale]

Unfortunately, you will need to wait for the cooldown period to be over, please be careful next time and read the notices before proceeding anything in-game

@limber pumice I don't understand, what do you mean?

[limber pumice]

In your screenshot they just reply in 1 min but they are ignoring me 😭 please help I am begging you please help

[distant radish]

There is no solution I don’t want to wait 60 days

[sick shale]

These are auto response in order to determine the issue topic, and to forward it to the concerned team.

Please be patient for your issue and refrain from repeating questions

[sick shale]

There is no solution.

[night cloak]

Pubg you must help us.. we spending euross en you do nothinggg

[limber pumice]

Ok bye for now I will see you in morning

[sick shale]

What's the problem?

[night cloak]

a hacker has added a twitter account to my pubg account. now he's banning me for 7 days. if I don't log in for 7 days he can delete my facebook link .. I have to wait 21 days before I can delete his twitter.

[sick shale]

You will need to contact customer service in-game for further assistance in this regard. We can't do anything with that on Discord

[faint umbra]

@sick shale can I dm u about something related to the game

Kinda*

[night cloak]

I want but check this

[sick shale]

Go ahead

[sick shale]

Write further details, your message isn't enough to be understood

[upper ember]

Hello

[quick forge]

If I register my phone number could I able to play 5 hours I mistakenly selected no in gameplay management section

[sick shale]

No, only way to cancel that is via 'other' settings

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @upper ember. Remember to read through #faq before asking questions in the support channels.

[quick forge]

& also I want to change my registered number

[sick shale]

Linked phone number can't be changed or unlinked

[quick forge]

Alright

[modest ibex]

i really disappointed PUBGM tons of cheater are in game. they stream in fb you tube and you guys cant catch them within time. they are in safe atleast 1 season

[fallow hollow]

Where is the reason for the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow hollow.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @modest ibex. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[maiden shard]

I am playing on an ipad pro 2020,downloaded the game from the app store and have not downloaded any 3rd party apps or external files. Can someone please explain why this is happening?

[night cloak]

How send i picture?

[woven magnet]

@lime juniper I sent my User Identification that I was asked yesterday in #old . Was sleeping so didn’t reply at that moment. Thanks😃

[sick shale]

Upload the screenshot on a hosting service website, such as (https://www.imgur.com) and send them image as link to customer service

[night cloak]

If we contact ingame customer service like a topic with bann, they send a automated message and close the case. How to go step by step?

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[woven magnet]

Please react if you see the message ✌️😀

[upper ember]

How can I know the reasons for the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper ember.

[night cloak]

i need help that my account got hacked and i cant do in settings its a big thing plz help

[odd cave]

Any Mod need Link to Report Cheater!

[storm flume]

Please contact the customer service for further assistance, @night cloak.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @odd cave. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[odd cave]

Thanks

[wheat monolith]

hello brother pubg had big issues with sanhok map king kong can not give us crystal? ? help me brother

[night cloak]

any staff dm me or talk to me rn

[sick shale]

Refet to yesterday's announcement in #news for further information

[night cloak]

plz i need help

i cant from settings its smth need many things

[sick shale]

Why not? Can you explain so we may be able to help you

[night cloak]

See Some One taked my acc or hacked it actly and i have it rn the acc is facebook and twiter i have the face book now i need to remove twiter but the problem is that i need to wait 7 days

and he join daily

wat can i do my acc is from season 3

i have many things in the acc

[wide void]

Contact ingame support after securing your Facebook

[night cloak]

Bruh i have secur in face book

But he keep joining from twiter

[wide void]

Contact ingame support

[coarse bloom]

Hi

Can you help me?

[night cloak]

ok wait

[wide void]

What kind of help?

[coarse bloom]

Sorry, my English very bad

[wide void]

What issue are you facing?

[coarse bloom]

I was hacked and spent everything I've been saving up for a long time.

[night cloak]

same as mine someone link a twitter account

[wide void]

Do you have access to your account?

[night cloak]

some ppl have been link by a twitter from a hacker

[coarse bloom]

Yes

[night cloak]

what social media has been link into your account?

[coarse bloom]

VK and twitter

[wide void]

Secure that login link and then contact customer support

[night cloak]

then pubg must have a live chat support

[coarse bloom]

I regained access, but he did everything he could.

[woven magnet]

It is possible to link upto 6 accounts

I have heard

[night cloak]

even there is no vk linking

[woven magnet]

There is

[burnt basalt]

Who is the employee here?

[woven magnet]

In some countries

Linking depends from country to country

Maybe pakistan has VK

[night cloak]

uhh pubg devs make sure to put a live chat too so ppl can be help

[wide void]

Move yo #chat or #pubg-mobile if you don't require assistance @woven magnet @night cloak

Feel free to state your feedbacks in#old @night cloak

[woven magnet]

I am assisting tbh

[sick shale]

No PUBG MOBILE staff here.

[burnt basalt]

Hello, I have a problem with the game, I cannot register the account.

[night cloak]

is there a way to call pubg and talk to them?

[woven magnet]

Nope contact customer service via ingame

[coarse bloom]

Who to turn to, that would roll back the account in the state in which it was a day ago?

[wide void]

@sick shale is changing dns legal?

Or it punishes?

As vpn services

[woven magnet]

DNS should be legal as it has nothing to do with game… you ip adresss is the same

[wide void]

Only customer support ingame can help you regarding the issue you are facing

[sick shale]

Allowed but not to change your location, etc.

[wide void]

Ahan thanks

[wide void]

Change your dns to 8.8.8.8 or 1.1.1.1 that might fix it

[wheat iris]

Weird question but is there a way i can just get my own account banned so the person who hacked it cant keep cancelling the unlinking process

[wide void]

No there is no way other than contacting ingame customer support for account issue

[sick shale]

No

[wheat iris]

Yea ive been waiting for the message back from them for almost 12hours

[burnt basalt]

I have my iPad.

[woven magnet]

This is the reason people are giving 3rd party ban to accounts so that they can unlink without interruption

[wide void]

It takes time to get responses be patient while waiting

[wide void]

That is illegal and might get 10year suspension of account

[wheat iris]

Aslong as my facebook is still linked i should be fine right

[woven magnet]

Yess I know

[floral compass]

My account is fully hacked (unlinked social media accounts as well), Can the in-game support recover my account with enough proof of the ownership?

[woven magnet]

People will do anything bro

[wide void]

Hopefully yes

[wide void]

Yes that might help

[floral compass]

I'm so furious right now because, he's playing a game while rocking his social media profile picture.

[wide void]

Use English only

[storm flume]

Please do not use languages other than English, @tardy lichen. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wide void]

Contact ingame support for further assistance

[floral compass]

I did it, I just wanted to know if It were possible

[wide void]

It might help

[floral compass]

alright!

[tardy lichen]

Wait

There was just three outlets. but it didn't happen at my will

[wide void]

What did you not do?

[tardy lichen]

I want it three back, I guess something wrong happened

[wide void]

@tardy lichen I cannot understand what you are trying to say please be clear or refer to subpoint number 3.1 in #735483472432594994