questions

[faint ice]

@onyx dagger because i have been reporting the apps and file packs that been modified i report a telegram groupe but nothing happened the groupe still working the cheat still spreading and this was at the begining of season 18

[night cloak]

thath is stupet

[onyx dagger]

It is what it is. 🤷

[onyx dagger]

Oh. Since you did report about it, waiting patiently is the way.

[fierce ember]

Is it safe to use vpn and play? Will my account get banned if i use vpn?

[onyx dagger]

You're free to report in #copyright tho, once the channel opens.

[pallid briar]

If you haven't changed your server in the past 60 days, Go to in game Settings > Basic > Select Server and check if you can change.

[faint ice]

@onyx dagger 2 months and nothing is done that the hall season of cheating anyway thank you

[night cloak]

so i can't play in these 60 days anymore that's what pubg provides its players wow

[onyx dagger]

This is for you too, @faint ice.

[pallid briar]

Check subpoint 3.18 in #faq.

[onyx dagger]

It is the new feature, which was introduced in Season 18. [Server lock].

[night cloak]

i know this because i have never changed the server so far

[onyx dagger]

Then it is possible.

[pallid briar]

You can play on the server you currently have selected.Also if the team leader is from the server you prefer you should be matched on that server.

[night cloak]

will you ever get that old option back

[onyx dagger]

But once you do, you need to wait for 60 days in order to change again.

[onyx dagger]

Feel free to share your feedbacks about it in #old.

[ruby bronze]

What's best graphic option for performance?

11 pro Max

[pallid briar]

The lowest graphics and the highest FPS usually give the best performance.

[onyx dagger]

Smooth + High is good.

[hollow heath]

Smooth extreme

[onyx dagger]

And that, too.

[potent heath]

May 16

[storm flume]

Rebel is AFK: AFK - 4 hours ago

[hollow heath]

Who want to play on 30fps

[ruby bronze]

Cool, thanks.

[onyx dagger]

Yes.

[hollow heath]

You can go back to Australia for may 16

[ruby bronze]

What ahout the style style?

[onyx dagger]

Style style?

[hollow heath]

Personal preference. I use smooth

[ruby bronze]

Colorful, realistic.. etc

[hollow heath]

Classic is middle spot

[ruby bronze]

What you all recommended?

[pallid briar]

Its personal preference.

[fallen needle]

I did above

[hollow heath]

Colorful if you like vibrant environment

[pallid briar]

You may discuss in #pubg-mobile to get opinions of other players @ruby bronze!

[onyx dagger]

It is personal preference, if you would like to discuuss about it, feel free to move to #pubg-mobile, @ruby bronze.

[ruby bronze]

Ok..

[hollow heath]

For performance
Smooth + extreme + soft + AA
@ruby bronze

[ruby bronze]

Thank you. Will use that.

[potent heath]

If I keep saving the 600 uc pubg gives back to you in rp then I can keep buying the rp for free everytime?

[hollow heath]

Also turn of auto adjust graphic and keep brightness 130

[pallid briar]

Contact in game customer support.

[pallid briar]

Yes.

[fallen needle]

I purchased 600 UC. After a few hours I didn’t find my UC; i found only 16 UC. I thought it is just a glitch. Then today, I purchased ~8000 UC and used it for the lucky spin. I had about 7000 UC left. When I just logged in, I didn’t find my UC … I was left with 16 again!

[ruby bronze]

Really appreciate it, hopefully will help with lag I been experiencing.. all of a sudden.

[onyx dagger]

Please be advised that purchasing UC from unauthorized sources will result in a deduction of the total amount of UC you purchased through said method. We only recommend you to purchase from the in-game system or through https://www.pubgmobile.com/pay.

You will be able to purchase and receive UC normally again after all the illegally purchased UC has been deducted completely. Thank you for understanding, @fallen needle.

The game is banned there, Yes, @stuck flume.

[hollow heath]

Update your software

[normal coral]

Why There is no Kingkong Crystal in Shanok ...?? I don't find any

[paper lagoon]

Hello
Can you tell me to add a feature so you can hide your armor in matches?

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @stuck flume, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[potent heath]

copy paste?

[pallid briar]

Please check #news for news related to the crystals.

[onyx dagger]

Feel free to share your thoughts in #old.

[hollow mountain]

Ok thanks

[storm flume]

Rebel is AFK: AFK - 5 hours ago

[surreal light]

One guy scammed my global account. I have all proofs that account is mine. Scammer changed all login details. Now I m not able to login my pubg account 5146990098

[onyx dagger]

We are unfortunately unable to answer any messages, and assist with issues related to PUBG MOBILE in India.

[night cloak]

Any news on BMI 😋

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[storm flume]

Please contact the customer service for further assistance, @surreal light.

[night cloak]

Oh ok😞

[surreal light]

Pubg customer service not able to help me

Is any pubg form where I register my complaint

[fallen needle]

I swear I only purchased legally! I never used third party resources

[surreal light]

Please either help me to get my I'd back otherwise Ban my I'd parmanently so scammer can not play with my I'd.

[fallen needle]

This is the first time I purchase using +$100. And for some random reason I lost my UC

[viral pulsar]

from which website you purchased the uc?

[fallen needle]

From the game itself

I never use websites

[potent heath]

Contact customer service?

[fallen needle]

They don’t reply

[potent heath]

You have to be patient

[fallen needle]

It has been a week since I lost my 600 and now a lost another 7000

That’s frustrating

[onyx dagger]

You may refer to #faq 5.5, @fallen needle.

[viral pulsar]

I Hope you get them back

[fallen needle]

Thanks

[ornate hull]

Does anyone know what happened to Kong crystals on Sanhok? He didn't drop any when I played 2 games in the morning

[viral pulsar]

Np❤️

[pallid briar]

Please check #news.

[mental dragon]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mental dragon. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental dragon.

[limber patrol]

@polar marsh My Account was scammed and get banned for hacking... but I've never seen any hack in my whole life ... Kindly do proper investigation or I'll take legal action against @polar marsh and that scammer

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @limber patrol.

[reef violet]

I will say try ingame help settings

@limber patrol

[cyan portal]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cyan portal. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My account has been logged in from a different location yet again but I do know who's doing it or at least who's in cooperation with them

[pseudo patrol]

Hey, If I switch to Asia server, will I still be able to play with my friends on EU server?

[tender nest]

Hello, my account was hacked by an unknown person, my uc was spent and most importantly the clan took my clan, it was transferred to this account 5868657592. I hope for a quick solution to my problem.

[storm flume]

Please contact the customer service for further assistance, @tender nest.

[hallow gulch]

You will, if the team host is on EU.

[pseudo patrol]

Ok, thx

And if I am EU and I switch to Asia, will it lag?

[hallow gulch]

Sign out of all the devices your account is currently logged in to, plus consider changing your account's login information, mainly your password/s.

[hallow gulch]

Depends on your ping on that particular server.

[pseudo patrol]

I think it is about 200

Is that playable?

[hallow gulch]

-No.

[viral lake]

is the server queue fixed yet?

[night cloak]

Already done

[celest shadow]

Yes, it has.

[hollow hornet]

How unlink email ?

[storm flume]

Please contact the customer service for further assistance, @hollow hornet.

[velvet walrus]

@celest shadow help me

[delicate wind]

account has been logged in with another fb account and its not mine

i want to unlink it

[storm flume]

Please contact the customer service for further assistance, @delicate wind.

[glossy wren]

Ya it happed to me too

[delicate wind]

cannot get the proper reply only said to wait 21 days

and already trying to login

[velvet walrus]

@celest shadow 🙄 Respond please

[hallow gulch]

Contact Customer support if you do not/cannot wait for the cooldown to end, @delicate wind.

[velvet walrus]

@hallow gulch help me

[delicate wind]

how other can login to my account and cannot let me login

[hallow gulch]

The issue you speak of seems to be a bug, it'll be fixed soon, @velvet walrus.

[velvet walrus]

🥺💔

[hallow gulch]

If there's a different user logged it to your account, you will not be able to play. As mentioned above, contact in-game customer support for immediate assistance.

[night cloak]

Where can I find pubg new state server??

[lucid dirge]

Hello plz fix this issue i am facing from a month wile connecting my phone number to my account it says parameter error 1

@hallow gulch Hello plz fix this issue i am facing from a month wile connecting my phone number to my account it says parameter error 1

[hallow gulch]

Feel free to google it.

[night cloak]

@hallow gulch

[hallow gulch]

Where are you from?

[lucid dirge]

Pakistan

[heavy vortex]

🤧

[lucid dirge]

@hallow gulch plz respond

[delicate wind]

cant find the proper response from in game

my account was only logged in with twitter and i have changed the password now

[hallow gulch]

Try using a different method to log in please. The 3rd link login is still in beta, therefore some error might occur.

[lucid dirge]

my account would become insecure like this

[hallow gulch]

You should unlink the suspicious social account/s linked.

[delicate wind]

cant telling me to wait.what if the hacker fb account unlink my twitter account

cant wait for 21 days

[hallow gulch]

In that case, and as said earlier, please state your issue to customer service, @delicate wind.

[delicate bane]

What is 1 month ban reason ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @delicate bane.

[hallow gulch]

Please do ask, @drifting jay.

[delicate wind]

cant seem to find my problem i need assistance for it

also hacker is currently logged in with mobile though im and emulator player

[low solar]

Can anyone answer me some questions about the royal pass?

[hallow gulch]

The following issue occurs when the account has been accessed and logged on through a modified version of the game. To conclude, it does happen when an account is hacked, yes. As for the data leak, please refer to this channel's pinned message, @drifting jay.

[mortal apex]

Such as?

[low solar]

Just saw for season 19 that in rp 100 you had to choose one outfit. How can I get the other one as well?

[delicate wind]

how can i know when i created it it was long ago

[low solar]

Like is is realistic to get it without spending more uc?

[mortal apex]

You will be able to purchase it with RP Points/UC, once you reach RP 100. Further instructions will be made available soon once you get the Royal Pass.

[celest shadow]

You may refer to the pinned messages of this channel should you require further information, @drifting jay.

[low solar]

?

[mortal apex]

You can either unlock the items with RP points once you reach RP 100 or with UC.

[storm flume]

Please do not use languages other than English, @heady sequoia. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[low solar]

Okay thank you!

You have to log in with your other social media account and then go to settings and press unlink

[pallid briar]

When you are login in using email, you just put a wrong password multiple times until you get "Forgot password".Then click that and there will be option to change your password. Click on the get a code, then you will get a verification code through your email. After that, you will be able to change your password.Hope this helps.

[delicate wind]

@storm flume how can i remember what exact date did i created my account and no transactions were made

[pallid briar]

You can go i to the Facebook app settings to do so.

[night cloak]

Hello

Can somebody help me with this?

My acc has been hacked,i msg pubg and i send all the photos

[pallid briar]

The date of the "Linked in" achievement is the day you linked your PUBG MOBILE account to a social media account.

This does not accurately reflect your account creation date, but if you had created your account using a social media, or immediately connected a social media account to the guest account within that day, then you can use that date.

[covert swift]

I haven’t played pubg in a couple months and so I log on to play and it had my region set to egypt but I live in THE U.S. now I can’t change it. I don’t plan on waiting 55 days for this to change so somebody help

[pallid briar]

There should be an option. Please search for it.

[night cloak]

I need some heeelp pleaseee

[sour lagoon]

• Character name: N5・GOOGLE
・ Character ID: 5273013077‪

・ Date and time of last play (202‪0 /12/12)

The date and time when the account suspension was confirmed (202‪0/12/13)

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

[night cloak]

Somebody linked social media in your acc?

@drifting jay becareful that seems to be the first step to how people are giving into other people's account

[leaden idol]

Where can i put suggestions for the game

[pallid briar]

You may contact In-Game customer support then since it is a Account related issue.

[pallid briar]

In #old .

[gloomy shard]

Hello. One of my clanmate's ID has been hacked. The hacker has linked his own social media id in his account. The in-game customer support said to wait. But it might be too late by then. Is there any faster way to get the id back?

[night cloak]

Și Many pll w same problem

[pallid briar]

Unfortunately Only in-game Customer Support can help you with account related issues.Please refer to subpoint 5.5 of #faq to get an idea of how long it might take.

[leaden idol]

I would like to suggest an option for ipad players.
The first-one is : add on option for walking or running because we ipad players need to move our finger all across the screen for the character to run, or you can reduce the distance so we can move our finger in a small area.
Second option ; i hope u add a zone that discard our touch because for me I play with 8 fingers and sometimes my palm of my hand touch the lower of the screen which make a-lot of errors, making that zone not reading my touch will fix that problem.

[pallid briar]

@drifting jay I suggest you try contacting Customer Service for further assistance.

[pallid briar]

You may leave your concerns and feedback in #old.

[night cloak]

I can help You If You want

[pallid briar]

I wish i could help further but only they can help you with this issue.

[sour lagoon]

Character name: N5・GOOGLE
・ Character ID: 5273013077‪

・ Date and time of last play (202‪0 /12/12)

The date and time when the account suspension was confirmed (202‪0/12/13)

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you.

[night cloak]

Can You help me with my question?

[red canyon]

i got hacked uid 5286974302 cant log in via email all uc and gold and money gone i can only log in via google.play so i still have account please help

[pallid briar]

You can say it here.If I can't one of the staff will help you.

[sour lagoon]

Please communicate with me

[night cloak]

I Have the same problem

[sour lagoon]

My account has been banned and I paid too much into my account and I did not violate the rules of play and I was banned injustice that I paid over $ 20,000

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour lagoon.

[night cloak]

I send all the photos

And this guy was in my acc. After they banned my acc. Its BC they try to remove him or its bc he s a chester?

[pallid briar]

@night cloak please wait for a staff to respond as i didn't get what you meant.

[night cloak]

This channel is for support only. You can ask people to join your group in #pubg-mobile or #chat

My pubg account hacked how I can return it

[rigid badge]

Why is it that some clothes get covered by a vest ingame but some don’t?

[night cloak]

Please, I want a solution When can customer service unlink the hacker's account I contacted them and the last response was that my problem was referred to support After I sent them all the proofs I want to get the Blood OUTH Box and the new AWM Box before time runs out I do not want to spend the money on my account before I get it back

Why only bot replay to our msgs.. I lost my account I need support from pubg who can help me

[storm flume]

Please contact the customer service for further assistance, @red canyon.

[feral forge]

please contact the in game customer service for further assistance, @night cloak. however, if you no longer have access to your game account, or your account is currently banned/permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[feral forge]

you will need to answer the bot's questions correctly in order to guide you to one of the proper customer service for further assistance.

could you please provide a screenshot of the last reply from the in game customer service, @night cloak?

[wet pike]

Hi, my account and my clan have been hacked and i'm not a part of it anymore.

[cloud jackal]

how can someone access my account ?

[wet pike]

Someoje is accesing my acount too

Someone*

[solid sparrow]

Anyone pls help me
My account has been banned 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid sparrow.

[night cloak]

Rlly? If he plays w hack my acc ll be banned for no reason? Cuz no one can do Something about this issue

[storm flume]

Please contact the customer service for further assistance, @wet pike @cloud jackal.

[night cloak]

I really don't know why pubg mobile don't have enough staff to support her soldiers speaclly we spend alote of money on this game my account is vip and no one can replay my maseg

[feral forge]

the process of unlinking a social may take up to 60 days.

[feral forge]

securing your account and the login methods to the game is own responsibility after all.

[night cloak]

We cant wait 60 days. He can plays w hack

[scenic cosmos]

i need support from someone that work in pubgm or can fix my problem i got hacked and my account linked for more than 4 social media and he even linked it to his email

[night cloak]

100 people here are talking about this. And You Say its our fault?

[storm flume]

Please contact the customer service for further assistance, @scenic cosmos.

[scenic cosmos]

they would not believe me even when i sent everything

he closed the chat

i sent everything he needed

and rejected me

unbelievable

[night cloak]

They do nothing

They ll ban our acc

[night cloak]

Why? A month ago and I have been communicating? Will I wait 60 days! I am tired of it For a month I haven't played on my account Or I put one dollar on me because of the hacker How long will I wait

[feral forge]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[scenic cosmos]

i need someone from the game support to took with in discord

is that possible?

[feral forge]

no, contacting them in game is the only option.

[scenic cosmos]

cuz i can't do more tickets in game

he is even trying to ban the account

and th account are so rare

[night cloak]

I dont understand. We pay money for this game and You guys what are You doing?

My security îs ok in fb.

[feral forge]

if you have already contacted them please wait patiently for their response, you may refer to 5.5 in #faq.

[scenic cosmos]

@feral forge they responded after 2 weeks and what the result?

you will get absolutely nothing

[night cloak]

We ll wait for them to hack our acc...

The problem we contact customers service and after we send what they ask for they close the chat and again ask the same

[feral forge]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[scenic cosmos]

@night cloak yes why would the close it

they don't care about you /me

contact again and wait for 2 weeks

and here's the official server and can't even help

[feral forge]

you may refer to the above message, @scenic cosmos.

[lapis sage]

In the Hola buddy event I chose to redeem Godzilla companion but I got a Kong companion

[storm flume]

Please do not use languages other than English, @prisma path. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

Are you sure you selected the right companion to redeem?

[lapis sage]

Yes, I did

I’m trying to see if someone can help me have it exchanged

[olive dove]

Do you have any proof that verify your concern?

[lapis sage]

What kind of proof would suffice ?

[olive dove]

A recording for selecting godzilla and getting kong instead.

[humble geyser]

Hi, my companion account, take a band, injustice, take 10 years, injustice id560670048 The video link is for me, to be sure, it is not hacked https://youtu.be/tGCCzKTB-3Y

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble geyser.

[lapis sage]

5210124151 this is my character id

[gloomy shard]

All the pubg community pages in my region are saying that 800k pubg IDs 3rd link has been leaked. Is this true? Seems like it since everyone's IDs getting hacked at the same time

[storm flume]

Please refer to this channel's pinned messages for further information, @gloomy shard:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lapis sage]

I did not take a screenshot not a screen recording while I was spinning

I got the Godzilla suit and the awm skin as well . So I was trying to get the Godzilla companion but this happened

[olive dove]

I understand yet we can't help with this matter. You may contact in-game customer support for further assistance.

[lapis sage]

I already raised my concern there

Twice

And no one has responded

[olive dove]

Customer support receives a lot of requests daily, please be patient till a customer support agent gets back to you.

[cyan portal]

@olive dove is Kong crystal is removed from game

[olive dove]

Please refer to the last announcement in #news .

[night cloak]

@olive dove I 100% know who's the one who's doing this or at least who is assisting this trust me I know it is not being just pointing people at random the person who is doing this is the guy who took over my clan because I had the opportunity to play with him last night and he mistaken me for the other guy that took over my account I have reason to believe he asked this guy to take over my account just so he can give him leadership of my clan and now this guy keeps trying to kick me out because I keep being able to log back in but i really need this person to be checked because when he realized I was not his friend he immediately disconnected and as soon as that happened I got disconnected and every time I'm able to come back on he always sends me an invite thinking I am his friend and then as soon as that happens I'll immediately get kicked and I really need someone to know this because this is something that really needs to be known because I think these guys are selling people's accounts now
I know this is meant for the in game support but they might not be able to help in time
Also he asked my friend if he could sell his account

[gritty forge]

my account has been linked to a unknown third party social media and it keep getting login through third party software which gets ban for 5 days everyday

[olive dove]

Thank you for sharing this with us. However, we can't assist with account related issues.
The moderators of this server are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[storm flume]

Please contact the customer service for further assistance, @gritty forge.

[night cloak]

Ik but I just cannot contact anyone else and this could actually be really helpful to solving the problem for the possible data leak right now

[gritty forge]

customer service hasn't reply to either my email or in game message for more than two weeks

[olive dove]

Please refer to the recent pinned message for further clarification regarding this matter!

[warm onyx]

I am not able to enter in matches

[fast night]

on which time pubg gives region country title .

[olive dove]

00:20 UTC, you should receive your regional title(s).

[fast night]

day * ?

[warm onyx]

Not able to enter in any match shows server timeout again and again

[olive dove]

Monday.

[olive dove]

Which mode are you playing in?

[warm onyx]

CLASSIC

Old one

[night cloak]

Hello. My pubg account was banned because was stoled and him changed all log in details and used parallel space to ban my account. I have only my linked email to connect to my account. I can prove with anything this is my account. Id : 510070961

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[warm onyx]

Normal CLASSIC in 1.4 version

[olive dove]

Change your matching settings and try again.

[warm onyx]

How much storage should i keep empty for pubg?

@olive dove

For smooth play

[olive dove]

The game takes around 8 GB in terms of size.
Smooth play doesn't only depend on the storage but also the device status, stable network connection and the game configurations.

[balmy sparrow]

@polar marsh why not helping in game center service 12 days uc not received please help

[olive dove]

Contact the game center customer support regarding your UC purchase.

[night cloak]

Is my achievements glitched? I can’t see the other 2 new achievements

[carmine ermine]

My account was banned and when i send message to coustomer servise it end conversation, what should i do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine ermine.

[olive dove]

No, your achievements is not glitched.
There are 102 achievements in this category, Make sure which one is incomplete yet.
Maybe you completed 2 levels and still need another level to complete the whole achievement.

Also, there is hidden achievement called who hit me, did you complete this one?

[covert swift]

I haven’t played pubg in a couple months and so I log on to play and it had my region set to egypt but I live in THE U.S. now I can’t change it. I don’t plan on waiting 55 days for this to change so somebody help

@lime juniper

[storm flume]

Please contact the customer service for further assistance, @covert swift.

[hazy cargo]

@lime juniper what actually is this.

You know how anti cheat I am, I tag you all the time in cheat reports.

I’m using a factory iPad no jailbreak.
Always wifi, no data switch, no VPN.
I don’t play with cheats.
I don’t use 3rd party anything.

How does this happen?

[night cloak]

When is the season reset?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @earnest fox.

[night cloak]

When is the season 19 starts? What time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy cargo.

[olive dove]

2:00 AM UTC.

[woven magnet]

@olive dove what time does error comes online?

[olive dove]

Error always active. However, she manages many communities so always busy with things to do.
She will get back to you once she becomes free.

[woven magnet]

No worries thanks mate

[latent saddle]

Good afternoon, a stranger got into my account and added Facebook with the fourth link, my account is linked to Email, Apple ID, Twitter. I can log into my account with my Apple ID and Twitter. He also changed the password in the game itself when entering via mail, the mail is the same from which I am writing to you now, and the password in PUBGMobile does not work.
Id 533543750 Name asapKERIē
I ask you to remove someone else's Facebook from the bindings and change the password from login via Email by sending me a confirmation code. You can check on the bind time he added Facebook today and changed the password the same way.
Please help, the only hope is for you! Thank you.

[night cloak]

Nope

[storm flume]

Please contact the customer service for further assistance, @latent saddle.

[latent saddle]

@storm flume please write their mailing address

[hallow gulch]

The email is meant for general inquires. Use the in-game customer service option for assistance regarding any account related matters.

[latent saddle]

@hallow gulch Unfortunately, they correspond for a very long time about + -30 days, I'm afraid that they will answer my account will already be stolen .. (
Can you help me with something? I invested $ 10,000 in my account and I don't want to lose it, it is very dear to me, my whole life is in it

[hallow gulch]

We sadly cannot assist you with such, but to redirect you to customer support. Thank you for understanding.

[latent saddle]

@hallow gulch will the support service contact me shortly in game or discord?

[hallow gulch]

In-game. Discord does not have any in-game support agents.

[fossil bridge]

Hi

I purchased the group purchase perk but i didn't got the upgradeable rp elite card please help

[hallow gulch]

You will receive the RP card in addition to the UC once the team is full.

[fossil bridge]

So i lost my uc?

@hallow gulch sorry I'm a little confused

[copper gust]

I need a person from your support team to contact me. This bot bs (bot as in automated support)has me about to through my phone out the window. I have tried the "ingame support" if you want to call it that. I have tried by email and some dumb bot keeps closing the ticket. Not one person from your company has reached out to me.

[hallow gulch]

Invite other players to your RP group, once they join and the team is full, you will get the RP card through your mail. In case the team was not full by the time the season starts, you will receive the RP card when it begins, which should be in an hour or so. Your UC is not lost, rest assured.

[worn quest]

انا بدي مساعدي

[storm flume]

Please do not use languages other than English, @worn quest. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fossil bridge]

@hallow gulch oohhh thanks youuu sooo muchh . I really appreciate that thanks u thank uu sooo muchhhhh

[muted bolt]

@worn quest@hallow gulch this persenne his stream he got bannned 10 years

[hallow gulch]

Yes? What about them?

[muted bolt]

@hallow gulch hes not cheat got ban ??

[hallow gulch]

The player must have violated the TOS of the game.

[muted bolt]

@hallow gulch hes live now can you tcheck ?

[copper gust]

So my account was hacked this morning I got access back but they switched me to Europe server from NA. I need someone to help with this

[night cloak]

Why is Kong not falling crystal?

[muted bolt]

@hallow gulch he spend more then 30000 dollar for this account

[hallow gulch]

Check #news please.

[night cloak]

Thanks

[hallow gulch]

The player should use the file claim option. Please do not discuss account suspensions here, as there is nothing we can do.

[muted bolt]

why you got mode ?

if you not help me ?

[hallow gulch]

The server cooldown cannot be skipped nor reverted, please wait for it to end.

[small onyx]

Royal pass Opening time ?

[hallow gulch]

We are not affiliated with the in-game support team, everything account related should be handled with customer service in-game.

[muted bolt]

he send to claim option . no repense

[hallow gulch]

In an hour and 16 minutes.

[small onyx]

Thanks

[hallow gulch]

Tell them to patiently wait, and please avoid discussing this any further.

[copper gust]

That is BS ya need to fix this. There needs to be a way on your company's end to handle this stuff. So now I can't play with any of my friends for 60 days cause yall are lazy af.

Thanks for nothing

[muted bolt]

@hallow gulch bro i need help account 30000 dollar !!!!!

send to you id ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @muted bolt.

[copper gust]

How about you get someone from tencent support in here that can you know give us support.

And ya sorry for my salt. But after spending hundreds closing in on $1k on this game I'm more than a little upset.

[round carbon]

Why did i not get the rp upgrade card?

[hallow gulch]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request, @copper gust.

[hallow gulch]

Is your RP group full?

[round carbon]

No

[copper gust]

I wouldn't be so upset if I could actually talk to a support person and not that worthless bot that does nothing in game

[hallow gulch]

Your RP group should be full in order for you to receive the RP card, otherwise you will have to wait for the season to start to get it, @round carbon.

[copper gust]

Also the email support has closed the issue without even reaching out to me. So I came here as a last resort.

[round carbon]

@hallow gulch k thx

[copper gust]

Anyway @hallow gulch thank you and have a great day/night

[analog oriole]

سلام عليكم

أحتاج مساعدة

[storm flume]

Please do not use languages other than English, @analog oriole. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[analog oriole]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @analog oriole. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why pubg mobile can't support her vip player why no one replay.. My account was hucked and the hucker unlink all my links and spend on my acc too much money but no one replay in every where

[smoky jasper]

I got banned for 10 years for no reason I played on this account for too long and I did nothing and game support do not help in anything always chatting with a bot I need a human to talk to please I'd number :5442786721

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky jasper.

[reef pollen]

I am not ranked, knowing that I am in the top 100

[brazen zephyr]

i can start ranking after 40 mint or they will stop it for 2 days like old seasons ?

[brazen zephyr]

it happened with me sometime but after a while it fixed automatic ( same day )

[worn quest]

محمد تقدر تساعدنا

[storm flume]

Please do not use languages other than English, @worn quest. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[worn quest]

Hello! I’m contacting you about my account’s apparent permanent ban for what I was informed to be cheating.e, let alone cheat. Not only am I not that kind of person to ruin everyone else’s fun, but I’m not that competitive, and I wouldn’t want to achieve things that don’t reflect my gameplay. Those who do, indeed deserve to be permanently banned. im also Streamer and you can check my facebook page i make every night live stream on FaceBook
here my facebook page https://www.facebook.com/HEMOOKURD/videos/1121429281689125
my youtube page
https://www.youtube.com/user/hemnkeng

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn quest.

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @reef pollen.

[night cloak]

Hello my twitter account is stolen and through that the stealer try to go to pubg account to ban me there. HELP

[olive dove]

New season starts in 35 mins.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[wide void]

You can contact ingame support for assistance for account related queries

[reef pollen]

what time the problem took with you??

[jagged viper]

Hello

[rough cargo]

How do I contact a real.person person

Not the case auto agent

Pubg deleted 10,000 UC from my account for illegal purchases and I never made illegal purchases.

[jagged viper]

Iam from Egypt and i want mohamed event but in my settings written that iam from United Kingdom

[wheat cairn]

I have an account and I have fans and my subscribers .. There are some of them complaining about the band 10 years of injustice .. And when he enters the fun gathering, it turns out immediately .. What is the issue in this matter ?? Please reply from you??

[night cloak]

That’s because you’ve changed the region. You may change it again in 122 days.

[night cloak]

Please refer to #faq subpoint 5.4.

[warped parcel]

Is transferring of data to Vietnamese version still possible?

[ripe elm]

Can i buy rp activity pack without buying royal pass. I will purchase royal pass 2 days later.

[night cloak]

any one can purchess RP to me?🥺

[olive dove]

Begging is not allowed, please do not repeat such requests.

[olive dove]

You won't be able to log-in back to the global version if you did.

[warped parcel]

Is it possible to transfer mid season? @olive dove

[ripe elm]

??

[olive dove]

yes, but It is not advisable as you need RP mission to rebate the spent UC.

[olive dove]

I did not test it myself so I can't confirm.
Generally, we only provide support for the English global version of the game.

[warped parcel]

Ok, thank you Mo

[olive dove]

You are welcome!

[onyx kernel]

Hi mods, i reported my problem last time as well, is my account still under investigation?? Because i have worked so hard for thousands of kill and now I don't get title because you guys kick me out of the leaderboard everytime, please reply !

[gleaming cave]

I’m tryng to connect my accountedge PUBG with Facebook but it not working. Help me

[analog fable]

Is it really because I have suspicious activity recently that I do not have a rank?

[onyx kernel]

Same bro i worked very hard for the title now i have no title all my kills have gone to waste☺️

[gleaming cave]

Can you help or not?

[lapis chasm]

I paid rp squad 570 discount event. And I don't have the coupon or anything to unlock rp

Anyone can help?

[onyx kernel]

It really is, Cheaters are. Roaming around feeely and us being accused of such reason is really heartbreaking

[gleaming cave]

I’m trying to connect with my Facebook account in PUBG but it not working

[onyx kernel]

I hope in the near future the anti cheat system will be better

Yes i agree sir, thankyou for your time

[gleaming cave]

When i’m tryng to Log with my Facebook account in PUBG they said my account is temporaly blocked

[rich furnace]

hello any mod? i didnt receive my RP upgrade card yet?
570 uc is deducted from my account but didnt receive my upgrage card

[night cloak]

same with me @rich furnace

[gleaming cave]

Okay thanks

[rich furnace]

soo what we should do now?

[night cloak]

do i know

i don’t know

@hallow gulch

[twilit nacelle]

Same problem pls help mee

Any <@&481161015728406538> ?

[rich furnace]

lol how can i help uh? ask moderators

i think moderators are sleeping

[analog fable]

Alright ... thanks a lot! Hopefully my name will be cleared of suspicious activity soon :D

[fleet wigeon]

This will help you @rich furnace @twilit nacelle

[twilit nacelle]

@fleet wigeon thank you

[fleet wigeon]

No problem

[urban charm]

I bought the royal pass from the 3 people group thing event, but I still don’t have my royal pass card yet?

[earnest violet]

Same

[olive dove]

Is your group has 3 people already?

[urban charm]

2 people only

but it said that it would still give you the royal pass

[pseudo shadow]

First of all, Thank you @PUBG MOBILE#5879 for you highly advanced security features 😑. We lost our clan due to your irresponsible handling of data. Our clan leader's account was hacked. And removed all the clan members from our lvl. 9 clan including me. We need strict action with new leader. Somewhat named ( Rich CLASH ). We even don't know the new leader.

If you can give us our clan back. Feel free to contact us at [e-mail]
Our clan leader character id: 5103455241
BLITZ乡Spryzen

[olive dove]

Once your group is completed you should receive RP s19 pack which can be used to subscribe for the new season royale pass.

[jagged viper]

But the event will end

[urban charm]

I just joined before the event ended, so do I wait 24 hours or what?

[olive dove]

Did you get back the amount of UC that you spent (570 UC)?

[harsh pivot]

can i open my royal pass by Gcoins?

[twilit nacelle]

Noooo🙂

[olive dove]

No, only UC can be used to subscribe for the new season RP.

[urban charm]

no I didn’t get anything back

[jagged viper]

The event will end

[harsh pivot]

why pubg didnt mention that before?

[fleet wigeon]

You will get the RP CARD.
Refer to this

[olive dove]

You need to wait 24 hrs then.

[urban charm]

k

[olive dove]

If you tried to buy RP before you will find out only UC can be used to do so.

[night cloak]

i got it just now, the rp card

[scenic bolt]

Same problem I had created the group and group was incomplete 570uc was deducted but I didn't recieve royal pass card

[coarse olive]

Can we play season 19 without updating to new version ?

[twilit nacelle]

What if I don't get it?

[olive dove]

The event rules clearly state that you will get it.

[scenic bolt]

@urban charm when did u create group and did PPL join ur group?

[twilit nacelle]

Okay thank you so much

[coarse olive]

Can we play in season 19 without updating to new version

[olive dove]

you are welcome, good luck!

[urban charm]

I didn’t create the group, I just randomly joined one

[scenic bolt]

Ok bro

[urban charm]

ok mam

[coarse olive]

any support ?

@olive dove Can we play in season 19 without updating to new version ?

[scenic bolt]

If the group is not completed then we have to wait for 24 hrs for the royal pass card?

[urban charm]

yes

[olive dove]

You have specific period to update your game after that you won't be able to play.
So better to update it now.

[scenic bolt]

Ok thanks🙏

[coarse olive]

im just scared of new version they are getting ban everywhere

[olive dove]

Updating your game shouldn't affect your account as long as you are a legit player.

[pseudo shadow]

Somebody pls give a reply😑

[coarse olive]

okie thanks i will update it

[olive dove]

We can't help in this regard, please contact in-game customer support for further assistance.

[pseudo shadow]

Ok

[simple basalt]

I created a group in royal pass purchase perk and invited 2 friends and got the upgrade card but now that card is missing in inventory

[lime sonnet]

Can Anyone tell me about the data leak and what should I do? My account was linked with gamil and fb and I haven’t opened it after ban

[storm flume]

Please refer to this channel's pinned messages for further information, @lime sonnet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[olive dove]

Are you sure you got something like this? How many members in your group?

[simple basalt]

3 members

You can see i collected it

[simple basalt]

.

[wide void]

Are you sure you haven't used it?

Check if your royal pass has been activated

[simple basalt]

Yupp very sure

[wide void]

[simple basalt]

You can see it is still locked

[wide void]

Then you should contact ingame support

Account related issues can resolve my ingame support

[simple basalt]

Ok

[simple basalt]

How do i?

[outer lance]

I havent gotten my pass

[simple basalt]

I got it but it vanished 😂

[outer lance]

Sheesh

[livid ice]

Can someone buy me rp19 ?

[wide void]

It is delivered in 24hrs if you have completed the objective to have 3 players purchase it

[wide void]

Begging is not allowed and try not to go off topic here use #chat instead

[outer lance]

Bruh

So basically 570 UC is wasted because I didnt have 3 people

[sly tulip]

Peace be upon you. I am a subscriber of the RB Group and can obtain the Royal Pass upgrade card

[regal stratus]

@wide void my global id was hacked due to a data breach which happend few days ago, the third email option was leaked along with millions of other users. I can’t login to my account anymore. Help?

[wide void]

Contact ingame customer support for account related queries

[regal stratus]

They dont have an option to report an account hack

[wide void]

Refer to the image above

[near folio]

Why my rp badges are showing that I have buyed rp only two times while i am buying rp from s10 ?

[wide void]

The possible way to get some help regarding this issue is to use customer support ingame

[wide void]

That might be a bug feel free to state it in #old

[outer lance]

I think I just had to relog

[solar mauve]

Hello @hallow gulch

[simple basalt]

The chat is ending automatically ......540 uc wasted 😭

[wide void]

You have been answered contact customer services only they can help in this regard

[wide void]

State your issue here or use #chat for general chatting

[simple basalt]

The chat ends automatically when i click on the basic thing didn't help

[teal ravine]

I want to change my email password . But when I tap on ok it is showing peremeter error 2114 .any solutions?

[onyx dagger]

May I know what is the issue, @simple basalt?

[onyx dagger]

Try again after some time.

[teal ravine]

I waited 1 day but it is showing again and again

[solar mauve]

Yes I have an issue
I changed my email password because of some rumors about data leak and then I was playing the game last night but a notice came that u have been logged in from another location
Then I rushed to change the password again and when I come back then my account has 0 uc in it
I have saved my 600UC for this season RP

[onyx dagger]

You may try contacting the Customer Service in-game if that's the case.

[simple basalt]

I created a group in royal pass purchase perk and invited 2 friends and got the upgrade card but now that card is missing in inventory

[real pulsar]

I also lost my 9000 uc beacuse of this data breach

Any compensation or refund

[wide void]

Contact ingame support after securing your account

[wide void]

There is no refund or compensation
Please refer to the pins in the channel

[wide void]

Did you try reloging in?

[real pulsar]

But it's not my mistake

I didn't give anyone my login?

[wide void]

You can contact ingame support for assistance they can help you regarding this issue

[real pulsar]

They show pubg Is banned in india

[wide void]

Refer to the pins of channel to know about data breach

[wide void]

Then there is nothing that can be done

[real pulsar]

My 9000 uc gone!

[wide void]

Account security is your responsibility and concern, only way you got to resolve this issue or get assistance is by contacting ingame support

[fleet wigeon]

Also to add, There is no refund policy

[wide void]

Feel free to state your feedbacks if you think it was a bug in #old @real pulsar

[real pulsar]

I know but it's not me who leaked my account login....

[maiden quail]

Should indian player buy rp this season or not any hint

[real pulsar]

Kk thanx for ur time @wide void

[onyx dagger]

The game is banned in India, so.

[wide void]

There is no official statement made from developers

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[wide void]

I don't see any use because there own game will launch and account will ko longer be used in this version of game hence royal pass wasted 🤷‍♂️

[maiden quail]

Ok thanks i got you

[onyx dagger]

All right, then.

[maiden quail]

I think they need to release some articles regarding this cuz some player who have access to their acc will buy rp n all and later if they won't get those item then....

[turbid osprey]

Hi need support

[fleet wigeon]

Yes Tell Me what happened

[wide void]

Feel free to state your feedbacks in#old

[wide void]

What kind of support?

[shell kindle]

How to report cheater I was recently killed by hacker

Using magic bullet

[wide void]

Use this link https://bit.ly/3soBavK

[dapper cargo]

My account was suspended for 30 days and it says that It should've get unbaned today at 6:25 AM but it's already 6:40 and I can't log in..it's says it's still suspended

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dapper cargo.

[turbid osprey]

I participated in the event of buying Royal Pass Season 19 with a value of 570 uc, and until now I did not receive the Royal Pass card.

[simple basalt]

That event was a scam to loot our uc

[wide void]

Refer to the image above

[turbid osprey]

So i have to wait 24 hours but why ??

[tribal moss]

Any updates on BONUS CHALLENGE?

[wide void]

The answer is in the image 🤷‍♂️

[onyx dagger]

You may check in-game if you have the option of it.

[turbid osprey]

Ok but if it's not received!!

[onyx dagger]

Let's hope for the best.

[wide void]

If its been 24hrs you may contact ingame support for further assistance

[left drum]

if i buy rp ez mission license then it stay permanent to us?

[turbid osprey]

Useless discord server 👌🏻

[wide void]

Only for 1 season

[onyx dagger]

[fiery ermine]

i have poco x3 pro ( Snapdragon 860 Qualcomm and Display frequency 120 Hz )
But my game does not support 90fps, I hope you update the game so that my phone supports 90fps
Thank you
id: 5167018783
Device: Poco x3 pro
Wi-Fi
country: Algeria

[left drum]

then we have to buy 3 season rp again then we'll get it?

[wide void]

You have already given feedback in #old this is support channel

[wide void]

Aaaa I guess so if you want it for free then yes

[onyx dagger]

#old is not for those.

[onyx dagger]

I do not think that you can play on 90 FPS in the Global version.

[fiery ermine]

why

[steep creek]

Any Admin Can Tell Us What's This We Got This MYTHIC Emote in Previous Season 16 Royal Pass and Now PUBG Management Just Change It's Name and Provide It in Free Royal Pass in this Season On 15 RP Wow 😡 Is This Glitch Or It will Change because it's Not Acceptable We Pay For Royal Pass and You Guys Giving Us Same Emote Two Time By Just Changing It's Name

[wide void]

My friend has poco x3 and have 90 fps 🤷‍♂️

[onyx dagger]

My bad, it is then.

[wide void]

It supports 90 fps but maybe his game needs repairing

[onyx dagger]

Feel free to report this in #old.

[wide void]

This is a known bug and developers might be working on it

[solar mauve]

Nothing help from therw

[neat mason]

kindly acknowledge if this is FAKE or real.

I already said my account was hacked last month without any trace of malicious login attempts from my link socmeds.

I already emphasized that its my 3rd link that was hacked and asked you to check your system for any data breaches.

This week, famous youtuber already warned us that there was a breach in your system.

During the past month, there are many of us crying for help but you insisted that its our fault not securing our account. Yet, if the breach is true, thats entirely up to you and your team that is at fault in here.

THANK YOU!

JUST TO ADD, LAST MONTH YOU DONT HAVE THE OPTION TO RESET YOUR PASSWORD, AND NOW YOU HAVE THE OPTION AFTER THAT KNOWLEDGE OF THAT BREACH.

IM CRYING FOR JUSTICE HERE.

[wide void]

Refer to the pins of channel

[wide void]

Only they can help you in the issue you are facing

[neat mason]

They said right into my face that its my entire fault that my account was hacked

[solar mauve]

What will they help
Today I have to purchase the RP AND no response from their

[wide void]

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[wide void]

You have been answered you may move to #chat or #pubg-mobile

[obtuse quail]

Game after updated too much laged why!!!

[solar mauve]

I have not been answered what is the solution u have given

[gloomy inlet]

hello
can anyone help me recovering my pubg account .
my pubg account is hacked through email link.
now he link his twitter account
mod

[wide void]

Contact ingame customer support

[solar mauve]

I am telling ingame customer support isn't helping

[wide void]

Contact ingame customer support

[wide void]

Only they can help 🤷‍♂️

[solar mauve]

Ok leave it 😠

[wide void]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[neat mason]

Just to add, there was no option to change password last month. They kust included that feature.

[wide void]

And I am not a mod 🤷‍♂️

[wide void]

No there is no visible option for that but there are some ways

Type wrong pass then forget pass then verify and change 🤷‍♂️

[neat mason]

Thats not possible last month

[gloomy inlet]

i already change my email password but by then he already link his twitter account

[wide void]

🤷‍♂️ I have used it so I am telling you I don't know about now

[neat mason]

Tried it many times. For your reference, this was my account that was hacked and banned for 10 years

[wide void]

Do you have access to account?

[gloomy inlet]

yes

[wide void]

You can start unlink process and contact customer services

[neat mason]

I tried it last month. Believe me, no reset nor forgot pw option in that third link

[wide void]

Then you might want to contact ingame support 🤷‍♂️ that may help

[gloomy inlet]

it take 21 day to unlink any new account

[wide void]

I used this trick Idk about now but I had used it 🤷‍♂️

[neat mason]

Yes i keep on reaching customer support. But they wont unban my account because its not there fault getting my account hacked in the first place. Thats why im waiting for a community team to investigate the matter so i can argue with that premise that the system was breached in the first place

[wide void]

You can start unlink process and contact customer services and verify with all the information required to resolve the issue

[wide void]

Ahan, hope it gets resolved ❤️

[neat mason]

Thanks, but my hopes are not that high. Its the worst CS i have ever encountered with in video games thanks for entertaining my concerns man. Hope you and your family is safe

[grand notch]

Should I change my FB and Twitter Passwords , and I didn't link my account with email

[wide void]

You can it will increase the security 🤷‍♂️ but there is no need to do that as the problem is with 3rd link

[waxen parcel]

It sucks that the flexing muscles emote was releases twice as epic and mythic

[teal ravine]

I want to change my email password . But in forgot password when I tap on ok it is showing peremeter error 2114 .any solutions?

[brave cradle]

Is it necessary to change password ?

[wide void]

You can state your feedbacks in #old if you face any bug

[wide void]

Not necessarily its strongly recommended for further information refer to the pinned messages of the channel

[wide void]

You can state your feedbacks in#old

[waxen parcel]

I did

[brave cradle]

Where is the pin massage

[wide void]

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[brave cradle]

Can u pls send me the steps of how change password

[wide void]

@brave cradle

[brave cradle]

Okk

[rough cargo]

Okay so I have a question?

[arctic falcon]

I got a 365-day band 5 days ago and I want to solve this problem because my account has an expense of approximately $ 35,000.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @arctic falcon.

[wide void]

Yes?

What kind of question

[shut path]

I have ask the cs since yesterday on the issue of "newer" versions but still no one responded my question

[rough cargo]

Well my bank flagged my charges on Pubg-- 8ts ging ti take 60 days to resolve or so.

Pubg keep deducting me UC do they doing that to the full amount is paid back or do they ban thr account

[wide void]

I have a simple fix but I won't recommend vpn change your dns setting to Google dns and there might be a patch update for 5 to 10mbs that might fix the issue I have used this trick and have worked many times

[rough cargo]

I'm sorry but my Engkish went out of the window on that one. I apologize.

[shut path]

How to do😟

[wide void]

If you are saying that your payment was revoked by bank and you bought uc and it start deduction then this happens as it needs to balance the amount check your ingame mails for notice

[rough cargo]

It doesn't tell me how much I owe

[wide void]

You might want to contact customer support for purchase related assistance

[rough cargo]

I did.

I got an automatic bot.

[wide void]

Change dns server to 1.1.1.1 or 8.8.8.8

[wide void]

It might take some time for there response just be accurate and try again

[rough cargo]

Thays Google's dns

[wide void]

Yes that will solve their issue

[shut path]

Will i get ban😟

[wide void]

It is not recommended to use vpn I Dont know if it is counted as vpn 🤷‍♂️

[kind isle]

What happened i didn't get the rp card but i got mail i checked in inventory

[wide void]

How is that possible if you got mail and didn't get rp card 🤷‍♂️

[soft jay]

Hii sir

[wide void]

Yes

[limber pumice]

What happened i didn't get the rp card but i got mail i checked in inventory #help

[amber moth]

Hii Can i ask how to do this~ I tried contacting them since yesterday too but I didn’t get any responses 😭 but is it safe to do so?

[soft jay]

Hii sir I need help

[limber pumice]

What happened i didn't get the rp card but i got mail i checked in inventory

What happened i didn't get the rp card but i got mail i checked in inventory #ples help me

[soft jay]

Sir I have purchases uc on midasbuy but uc not receive on my account I have all proof

Pubg id 5618445292

[limber pumice]

What happened i didn't get the rp card but i got mail i checked in inventory

What happened i didn't get the rp card but i got mail i checked in inventory but there is no RP Card please help me 🥺🥺

[wide void]

Don't repeat same thing again and again

[limber pumice]

#questions What happened i didn't get the rp card but i got mail i checked in inventory but there is no RP Card please help me

[wide void]

I don't know I don't recommend you to do this 🤷‍♂️ until you officially get someone to tell that it's safe

[simple basalt]

Don't worry you are not the only one having this issue they probably are working on this if this event was not meant to loot uc of indian users

[wide void]

You might want to contact ingame customer support for purchase related issues

[real pulsar]

My acc is linked with 3 social media platform and they are of not mine

Any pubg official who can unlink them instantly

I don't wanna lose my acc

[wide void]

Contact ingame support 🤷‍♂️ you have been already answered

Only they can manage accounts

[limber pumice]

Sir I got mail and I collect it but it's don't show in inventory

[wide void]

Feel free to state your feedbacks in#old

[wide void]

Login again in your account that might fix the issue

[limber pumice]

#questions sir I tried lot from yesterday 🥺 but I don't get in my inventory

[storm flume]

Please contact the customer service for further assistance, @limber pumice.

[steep cradle]

Hii we already have this? How come? Is this a glitch or recycled item?

[wide void]

This is a known bug developers might be working on it

[steep cradle]

Okayy thankss☺️☺️☺️☺️

[runic crescent]

Hi I'm from India and I want to purchase UC on my PUBG global account using Midasbuy via RazerGold. My payment keeps failing. Can anyone assist me?

[wide void]

All the game services by pubgm has been terminated in India due to game ban in country

That is why you are unable to purchase

[runic crescent]

Previously I have used VPN. But this time VPN is also not working

[wide void]

Using vpn is not recommended

It might get your account suspended

[brave wolf]

Don't use Razer gold .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hybrid urchin]

I had purchased uc but it didn't credit to my account 5121812445 mi note 9pro max wifi the purchase is from usa

[wide void]

Might not be a very good idea to do that....

This is a support channel

[marble urchin]

wrong channel lol

[wide void]

Yup ❤️

[copper gust]

Is anyone here on this discord actually employed by tencent/pubg?

[wide void]

Contact ingame customer support for purchase related issues

[wide void]

Tencent staff go through #735483472432594994

[hybrid urchin]

@wide void no replay

[limber pumice]

@polar marsh #questions What happened i didn't get the rp card but i got mail i checked in inventory but there is no RP Card please help me

[celest shadow]

You will receive your Royale Pass Upgrade Card within 24 hours via your in-game mail if you had purchased it from the Group Purchase Perks event.

[copper gust]

<@&639889499718942720> I need a direct way to contact support. First my account gets hacked and I sped 10hrs doing all the work myself to get it back woth zero help on you support(bot) teams end. And now after getting it back and starting the new season you ban my bloody account. WTF?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper gust.

[lyric cedar]

Yes they recycled it they change its name and its epic now. In S16 it was mythic eomte

[opal pagoda]

I have BAN of 30 days for illegal recharge, but I would like to clarify my problem, what happens is my app store reimburses a purchase when I lost my credit card, when making the loss report I report the last purchases I made, that's why the refund the problem is already solved in my app store but in the game I would like to remove the BAN I add a photo of my last Transactions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal pagoda.

[limber pumice]

#questions but sir my friend already got why only me sir 😭 I already collected from mail yesterday but it don't show in my inventory

#questions 🥺

[celest shadow]

Please be patient, you should receive it via your in-game mail soon.

[limber pumice]

Sir I already got mail but there is no RP Card in my inventory sir . I got mail yesterday when our group is full .

[celest shadow]

Please check your inventory again or check if you had used the Upgrade Card, @limber pumice.

[limber pumice]

No sir I didn't use and I am checking my inventory since yesterday 😭 I think I am the only one who is facing these problem

[celest shadow]

Please contact the customer service in-game for further assistance, @limber pumice. You may refer to subpoint 5.4 in #faq for further instructions.

[limber pumice]

Ok sir

[teal ravine]

I want to change my email password . But in forgot password when I tap on ok it is showing peremeter error 2114 .any solutions?

?

[limber pumice]

Sir I need more help please

[tiny nimbus]

@celest shadow now tell me if I complete 100rp so I redeem beard from rp points

I buy it from rp points

[teal ravine]

Plz tell solutions anyone

[celest shadow]

You can redeem it with 1 200 UC from the redeem section upon reaching RP rank 100.

[tiny nimbus]

Tell me

@celest shadow ok thanks

[celest shadow]

Yes, how can we help you?

[limber pumice]

Sir 5184059043 these is my id . how to contact the costume service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @limber pumice.

[celest shadow]

From your basic settings.

[teal ravine]

@celest shadow plz tell solutions

[hallow gulch]

We recommend you try after some time. The method is still in its beta form, meaning errors might occur.

[teal ravine]

I waited 1 day but its still showing

[hardy root]

https://cdn.discordapp.com/attachments/654220590462402560/843725547485659156/image0.png

Why is there 2 helmets? and i didn't receive the one from Upgrading to the Elite Pass Plus.

[night cloak]

@hardy root One is a regular helmet and one comes with the level 100 set.

[hardy root]

They are the same one.

[night cloak]

Oh I see. Then you need to reach level 70 to get it.

[hardy root]

but i didn't get the one from upgrading to the Elite pass??

I just got the Ornament and Frame

[teal ravine]

@night cloak plz tell any solution

[night cloak]

Upgrading to Elite pass should give you 25 rp and another 5rp from prev season assuming you have royal pass before. That should let you collect everything from first 30 rewards of rp

[hardy root]

but i didn't give me the Crimson Helmet

[night cloak]

I have buy but i did not get

[hardy root]

it says if i upgrade i will get the Frame,Ornament and the Helmet

[celest shadow]

Feel free to submit a report about this in #old.

[hardy root]

I did.

[night cloak]

@hardy root I just checked. Looks like a visual glitch.

[hardy root]

Whats suppose to be there?

i only got a Ornament and Frame

[night cloak]

If you reported in #old, just wait for a patch to fix it.

I have unlock rp but did not receive

@night cloak Same case as pokaYT?

How to report

You can report in #old.

[wheat iris]

Anyways to unlink a social media account before the 7days

Because my account got hacked

[teal ravine]

I want to change my email password . But in forgot password when I tap on ok it is showing peremeter error 2114 .any solutions?

[night cloak]

@wheat iris Unfortunately, no, due to security. I recommend contacting the customer service asap.

[eager crystal]

Emote fix?? In patch??

[wheat iris]

I did but they did not respond

[eager crystal]

Royalpass 15 rp emote???

[night cloak]

@wheat iris They will respond soon.

@eager crystal Please report in #old.

[eager crystal]

But they dont response

[wheat iris]

It has been almost 2 hours sadly

[eager crystal]

Not only me so many people have kept so i am waiting too

[night cloak]

The channel is for reporting bugs. Unfortunately, you are not expected to get a reply.

[teal ravine]

Plz some one assist

[night cloak]

@wheat iris Did you submit all the requested information correctly?

@teal ravine The server might be busy at the moment. Please report in #old if the issue persists.

[wheat iris]

Yes i did and still havent gotten one

[night cloak]

@wheat iris It can take a few hours to a few days, unfortunately. Depends on your information and support queries.

[ruby isle]

hello

[night cloak]

Officially pubg stole me deleting this game

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[ruby isle]

my pubg mobile account is hacked through the email/number method. please how to contact the customer service for help?

[night cloak]

See rp still locked

No reply stealer

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @ruby isle.

[night cloak]

Give me my money back

[celest shadow]

Where did you purchase your Royale Pass from, @night cloak?

[night cloak]

The game play store

[celest shadow]

You purchased RP Prime subscription, not the Royale Pass. Please read the reward perks carefully.

[warped parcel]

Can i leave an rp team?

[night cloak]

I click on upgrade pass

[celest shadow]

To get the Elite Royale Pass, you will need to select Upgrade Pass option.

[night cloak]

Then its have been take me to rp

Royal pass

What that for lol

[kindred lynx]

Im confused, at the end of last season there was this thing for 570 UC to buy RP19, I bought it but noone joined my team, I still dont have RP19

[night cloak]

Take money and give nothing

[celest shadow]

You did not purchase the Elite Royale Pass, you purchased the RP Prime subscription, which is a monthly subscription that gives you additional Royale Pass perks and rewards, @night cloak.

[night cloak]

Lol what rewards

[celest shadow]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[kindred lynx]

So Ill get it later?

[night cloak]

Stealer game upgrade pass pay money i get nothing

[kindred lynx]

Nvm, thanks it was in mail

[zealous turret]

can you not read@night cloak

[wicked vessel]

u didnt even upgraded it, you bought the subscription

[night cloak]

Why named rp

[wicked vessel]

cuz its an add-on for RP

but not the RP

[night cloak]

Whats will add they said upgrade pass click okay they give me this

I purchased

[wicked vessel]

at this point, idk what are you saying,

[night cloak]

Lol they can not do that

[solar mauve]

Hey @lime juniper , selling and purchasing of pubg account is illegal according to guidelines of the game?

[night cloak]

Purchase is defective they must hange name

[zealous turret]

yes @solar mauve

[solar mauve]

A YouTuber is promoting this
How to report

Hey @night cloak @celest shadow
Anyone here to help

[night cloak]

Aloha! How can I help you?

[onyx dagger]

Yes.

[night cloak]

Can i report something regarding this season Royal pass??

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @solar mauve.

[onyx dagger]

Feel free to share your feedbacks about it in #old.

[celest shadow]

You can report the channel via the form above later today, @solar mauve.

[night cloak]

Thank you

[onyx dagger]

You're very welcome!

[solar mauve]

Okay
And also a telegram group with over 65k followers is doing this and that group is also sponsored by a youtuber

[hard hornet]

I neeeed helppp!

Mistakenly bought the rp in my account. But I wanted to gift it to someone special to me. How to I get refund or transfer the rp into her account?

<@&481161015728406538>

[feral forge]

yes?

[night cloak]

@hard hornet Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

[hard hornet]

ahhh okay!

nvm then.

[feral forge]

purchased items are not refundable, @hard hornet.

[night cloak]

@hard hornet Anything bought in-game are not refundable, unfortunately. And you can only send RP gifts using real money, not UC.

[hard hornet]

okay...

[night cloak]

It is a bug and it will be fixed soon.

[final nymph]

@onyx dagger @onyx dagger why

[onyx dagger]

Yes?

[jade rune]

about the rp prime. i got 300uc off when i bought the rp right?

[feral forge]

no, the 300 UC worth vouchers can only be used when purchasing with UC in shop/crate/spin/splendor for a discount.

[jade rune]

oh alright thank you.

[upper frigate]

Hi. Dies app like gfx tools and vpns count as cheating if we use them?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @upper frigate.

[upper frigate]

So are these unauthorized or not?

[zealous turret]

Nope@upper frigate

[storm flume]

Please refer to subpoint 3.17 in #faq for further information, @upper frigate.

[long drift]

Hii

[night cloak]

My account has been banned for no reason, knowing that I have not completed one game until its end, and have not used firing cheating methods, and it has been banned before killing any player in the match . Can you contact the support to find out what caused the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vernal peak]

@polar marsh When will indian Pubg will be released

[onyx dagger]

Hello, kindly state your issue.

[wicked vessel]

You can join the BattleGrounds Mobile india's official server for news related to that version,

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vernal peak.

[vernal peak]

@wicked vessel Ok where is the server link available

[onyx dagger]

Feel free to Google it.

[raw phoenix]

My account was hacked, I had my profile picture changed

[onyx dagger]

Do you have the access to your game account, @raw phoenix?

[vernal peak]

@onyx dagger thank you

[onyx dagger]

You're very welcome!

[raw phoenix]

It said currently banned for 1 week due to violation of User agreement

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raw phoenix.

[onyx dagger]

Kindly File Claim, and contact the Customer Service in-game regarding this as soon as possible.

[wicked vessel]

I can Dm you the invite if you want.

[ruby isle]

someone hacked my pubg mobile account and the hacker is using my number to access the game and also the hacker linked an email to the account. right now I can access the game through my facebook and the hacker is accessing through the number and email he linked to my account. I tried to contact the customer service but I can't get any help please tell me what to do?

[hollow sail]

Hello,

Tell me, I have a slight problem.
I just noticed this morning by logging into the game with my facebook account (I have been logged in with since the start of the game) and it's been going back since the last update.
How to say, it's not my account what .. Not my nickname, clan, friends etc just my stuff has not changed at least I still have the weapon skins that I bought the clothes if I remember are good my money my UC my level in short, it's very strange, because if I would have been hacked my FB, I would have noticed it directly since I could no longer connect or I would have seen strange things on my account etc ...

[ruby isle]

I have the same problem the hacker linked his email to my account 😦

[hollow sail]

...🤬

[feral forge]

contact the in game customer service is the only option, please try again, as only they are able to assist you with account related issues, we cannot help you here on discord in this regard, @ruby isle.

[storm flume]

Please contact the customer service for further assistance, @hollow sail.

[humble phoenix]

Hi when I try to play gun game is selects Erangel Titan Strike

[night cloak]

the game mode “gun game” is currently locked until next weekend.

[quartz pasture]

is gfx tool allowed on pubg official events ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @quartz pasture.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow stratus.

[quartz pasture]

anyone know is grapics tool allowed ?

[sick shale]

@potent heath, @onyx dagger Royal Pass S19 started today, May 17th. Thank you!

[kindred heath]

Is that password leak news is real ?

[regal stratus]

Game id hacked in the latest data breach. Can anyone help?

[sick shale]

No it's not allowed and against PUBG MOBILE's terms of service

[shy rapids]

Having this issue while logging in please help me!

[storm flume]

Please refer to this channel's pinned messages for further information, @kindred heath:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[regal stratus]

its damn real @kindred heath I lost my 78 level id with 7-8 kill feed guns, pharao suit etc

[regal stratus]

gayi bhai id teri bhi

[kindred heath]

Oh damm hope you okay buddy

[wicked vessel]

Try clearing Cache from app settings, it worked for me

[shy rapids]

Done all uninstall installed back same issue

[regal stratus]

@shy rapids if they updated the src file using file manager, no one can help you now

they change the version details from there and replace it with .99999

[dense hatch]

Will using a screen protector make the gameplay unsmooth or will it effect my gameplay?

[regal stratus]

you have to change it again from your end

[shy rapids]

Tried all youtube video on this also

[kindred heath]

last time i logged in my Global account was 200 days ago because of ban now i'm scared that i might lose my account

[regal stratus]

I just cant believe how careless tencent is that all the data is so easily available for everyone

I had invested heavily into the game and this is how they treat us back

shame

[limber pumice]

#questions How to chat with costum service

[shy rapids]

Is really my id hacked?

[wicked vessel]

im just scared for my account

[regal stratus]

I have all the screenshots from the seller who has my id, and yet I cant do anything

if you have linked your email to your id, go immediately and change the password from the game

logout from game, login via email/phone and reset your password from there

[wicked vessel]

i only have my facebook account linked

[regal stratus]

then you will be safe

[pallid briar]

Please refer to sub-point 5.4 in #faq.

[regal stratus]

@wicked vessel you're safe then

[shy rapids]

Linked gmail mobile email all

[regal stratus]

kilvish bhai change kar lo password jaake, jaldi se

[wicked vessel]

oh really, thank god
thank you for the info

[limber pumice]

Sir how to chat with them ?

[pallid briar]

Please read 5.4 in #faq.

[civic jacinth]

Sir i got my pubg account banned for 10 years.i doesn't know the reason why i got banned.i didn't use any hacking software or anything that violates terms and conditions of pubg.what can i do to get my account unbanned.i have invested a lot of money in my account and still there is 30000k UC in my account.please do help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic jacinth.

[regal stratus]

the covered one was my id

this is just one screenshot that I got

I tried loggin into some of these accounts myself and It allowed me to log in, but I signed out from them just because I know how it feels to loose your account

change your game email password guys before you loose your account too

[compact meteor]

Help me i want to change my in game email password but i am not getting verification code

[wicked vessel]

wtf 30000K uc

ur lying right?

[regal stratus]

@compact meteor same here bhai, if I could get the verification code, I could get my account back, but even I am not getting the verification code

[compact meteor]

😫 i want to change because of data leak ! I am afraid of this

[regal stratus]

@compact meteor meri to chali gyi id bhai, 10+ upgradable skins, all rp rewards, pharao x suit, m4 fools

[compact meteor]

I don,t want my accout to get lost 😭i have season 6 to s18 100rp and now i m not buying bcoz of bgmi i still have uc

[sick shale]

Please purchase UC via the official website:
▪︎https://www.pubgmobile.com/pay

Nope

[regal stratus]

try to save your account bhai, this is all I can say @compact meteor

[compact meteor]

Help me i want to change my in game email password but i am not getting verification code

Is any official here ?? Who solve my prob?

[compact meteor]

Nobody is helping😭

[regal stratus]

my hacked id, 😫

@sick shale if you are the mod, could you help us by any chance?

[wicked vessel]

oh god, thats bad

[shy rapids]

Kaise krenge

[compact meteor]

Help me i want to change my in game email password but i am not getting verification code

Is any official here ?? Who solve my prob?
@Rebel#0434

[night cloak]

I am trying to change my email password but I am not receiving the codes.What should I do ? My accoumt its hacked

[compact meteor]

Same here nobody is replying

[regal stratus]

agar apne email id link ki hui hai, to game se logout kro, jaise fb se login krte ho, waise hi login using email kro, aur incorrect password daal dena, fir wahan reset password ka link aata hai usse ho jaega

[storm flume]

Please do not use languages other than English, @regal stratus @shy rapids. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

This is a joke.The hacker linked his gamecentre to my id even I was already linked with 2 social media.Disaster

[shy rapids]

Ok

Try krta hu

[regal stratus]

@night cloak I have my facebook linked to my hacked account and yet I cant login

[compact meteor]

@regal stratus what should i do now?

[regal stratus]

as it says game has been logged in with newer version of the game

[shy rapids]

Accha

[regal stratus]

@compact meteor good thing is that your email cant be removed from your id, once linked no one can change it

[compact meteor]

@regal stratus is this a good thing?

[regal stratus]

they can only change the password of the id

[compact meteor]

😫

[compact meteor]

But they are not giving code and not replying 😫

[regal stratus]

yes, but you can change the password by getting the otp or code which we are not able to

[night cloak]

Omg ! I am linked with fb and apple id and email ,changed all.passwords ,but the hacker is still conecting somehow.I reported to customer servici 5 days ago, still nothing solved

[regal stratus]

exactly, if we get the verfication code, i can get my account back, and you can save your account

[compact meteor]

Help me i want to change my in game email password but i am not getting verification code

Is any official here ?? Who solve my prob?

[night cloak]

Same here

[hollow sail]

Or delete the account 🤷‍♂️

[thin halo]

@compact meteorYou have to be patient, it may take time to receive verification code. Each verification code is valid for 1800 seconds. Take your time and keep refreshing your email inbox and ensure that you are using correct email. If it has been more than 10 minutes and you don't receive your verification code, please contact customer service in-game for further assistance.

[regal stratus]

@night cloak just change the game password of the third email which you have added, when you try to login using your email id, it will ask you to enter your password as well, so if you remember it, then just put any incorrect password and you will get the forgot passwrd option,

[night cloak]

But how he could also conect gamecentre? I dont get it

[compact meteor]

I am waiting from yesterday

[storm flume]

Please contact the customer service for further assistance, @regal stratus.

[night cloak]

Ive tried, but I dont get the codes into my email

[regal stratus]

@thin halo I have been waiting from last night, tried atleast 20 times, did not receive any code even once

@night cloak we all are facing the same issue, if we could get the codes, we can get our accounts back

[thin halo]

Try contacting customer service for further assistance, @regal stratus @compact meteor. They may help you with account related issue.

[floral compass]

hey, i logged in to my pubg account through Facebook today and it made a new pubg account for me, I've lost my old account with all my progress, how can I recover my old account?

[shy rapids]

Not getting verification code

[regal stratus]

@thin halo could you please help us in doing so? how do we exactly contact the customer service?

[night cloak]

I am going mad , seriously.Spent so much in the game🤦‍♀️🤦‍♀️🤦‍♀️

[regal stratus]

@night cloak same here buddy

[gloomy inlet]

i change my email id password but he already linked his twitter account

[thin halo]

Check if it is the correct account linked for Facebook. Ensure that you don't have extra account on your Facebook app. If that still doesn't work, try reinstalling the Facebook application.

[night cloak]

And customer service mite take up to 60 days to solve the problem.Could u imagine ?!

[floral compass]

@thin halo Yes it is infact the correct account, and I checked my facebook settings, it said account linked with PUBG MOBILE since 2018 but when I log in, it's not my old account.

previously when I logged in I wasn't in my own clan, and I lost my friends on pubg.

and when I logged in today, I've lost my account with all my progress

[regal stratus]

@thin halo customer support?? How do we contact them>

[shy rapids]

Is there any solution @regal stratus

[thin halo]

@regal stratus Click on support/customer service on top right of the login screen in-game.

[floral compass]

@thin halo I also tried contacting the In-game support, it didn't work either.

[regal stratus]

@shy rapids until we get the verification codes, there is nothing we could do buddy, because without verification code, you can not change your password

[shy rapids]

Customer support is sleeping @thin halo

[onyx hamlet]

customer service will not provide. any solution

[pure plaza]

There is no update for pubg Korea on iOS ?

[shy rapids]

Customer support sleeping