questions

[onyx dagger]

Try again after some time, @fervent wren.

[calm zinc]

I want to know when support will reply to mail that i typed when i got message from All talent championship final that i qualified for pmco

[teal ravine]

I want to reset my password , when i tap no go so it is showing daily sending limit exceed . Plz tell me solution

[onyx dagger]

Try again after some time, and just tap ''Go'' once, rather than spam-clicking it, @teal ravine.

[warm pilot]

there's a time gap of hours between i play the game... how do i record it

[quiet rock]

Hello, Please i have a queston,

i play on mobile device, if i teammate with someone uses iPad, will i face iPad players against me ?

[celest shadow]

You can instead screenshot the before and after of your control layout and report it in #old if that is the case.

Hello, @quiet rock. This rule only applies to emulator players. You can be matched with players using a tablet or iPad even if you are not in a party with a tablet or iPad teammate.

[sterile sinew]

Someone has access to my account.. i changed all my passwords and have 2FA but they still access and it wont let me login no more, says iv already logged in with a newer version of the game

[warm pilot]

alr ty

[compact gust]

My account was banned for 30 days but after the new update my ban got extended to 90 days.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact gust.

[high frost]

nothing can be done if it is done.Kindly wait till time peroid overs

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid horizon.

[warm pilot]

@celest shadow uh... hello piston sry for the ping.. but yea i wanted to ask how top 3 players are taken from those weekly matches

and yea is there a match today too?

[celest shadow]

The top 3 players of #matches are determined based on their kill and placement points. We have a moderator in charge of this and will key in every single player's data in a spreadsheet, and will determine it at the end of the month, @warm pilot. For transparency, we may be able to share this spreadsheet publicly if needed.

[warm pilot]

oh... there are 8 matches in a week... so there will be 8 teams which is equal to 32 players... is there gonna be a match again among them?

also is there a match today?

[celest shadow]

There will be two matches today on North America.

[warm pilot]

Oh... alr ty

[celest shadow]

We usually fill the room with 100 players.

[warm pilot]

i mean

4 matches per week which is equal to 16 matches per month

[tulip anvil]

What Is Actual Use Of Auto Adjust Graphics & What Should i do turn it on or off ?

[warm pilot]

there'll be 16 MVP'S atmost

top 3 are gonna be among them?

[high frost]

if you are using high range phone you can turn it off

[celest shadow]

The players with more overall points, kill and placement added, will be eligible for top 3 position, @warm pilot.

[undone steeple]

Welcome

[celest shadow]

It will automatically lower your graphics settings (if you have set it higher than Smooth) if your frame rate fluctuates too much. Turning this off may affect your game performance or increase battery consumption.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further instructions.

[undone steeple]

Please help me. My account has been banned. I was in the main list
A short time ago, my account was banned without doing anything like breaking the rules or violating the terms of the game or the like
By God, I did not violate the rules of the game nor did I violate any of the terms of the game. By God I wronged. Please return my account again or look into it if you please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone steeple.

[tulip anvil]

You Mean if i turn ON Auto Adjust Graphics & im playing in HD And there is Frame Drop then the graphics settings automatically set to Smooth, Balanced

[celest shadow]

Yes, correct.

[celest shadow]

What happened, @bronze fable?

[tulip anvil]

@celest shadow Thank you so much

[bronze fable]

@celest shadow I was killed by a hackers please ban the id

[celest shadow]

Since you were playing the Titan Strikes event mode on Sanhok, the players in question may have used the Sanhok Titan Crystal, that granted the ability to move faster and jump higher once consumed.

[tribal kayak]

Hello, as indian Exclusive version of PUBG MOBILE (BATTLEGROUNDS MOBILE INDIA) is soon going to launch. So my question is will I'll be able to transfer my account from PUBG MOBILE to BATTLEGROUNDS MOBILE INDIA?

[pseudo perch]

my account banned for 10 minuites due to abnormalties detected in gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo perch.

[night cloak]

This server provides support for the GLOBAL version of PUBG MOBILE.

anyone facing this issue when i try to start a solo (Tpp) match it takes 5 min on matching

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tribal kayak.

[dim hare]

I was played in sanhok event and use the crystal. Enemy might think I am cheater. And I get banned for 10 years. How can I unbanned my account😭 I’m 100 percent sure I am clean. I never use cheat and try bugs also 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim hare.

[warm pilot]

I see... u said today there gonna be 2 matches... what are the timings gonna be? in pin msg there are 3 matches so yea

[celest shadow]

You can refer to the updated schedule here:

#matches message

[warm pilot]

give me other regional server's

[night cloak]

They’re listed in #735483472432594994 under subpoint 3.1, @warm pilot.

[smoky horizon]

lol has a new way that it looks like the guy uses hacker. however it is not

[hollow echo]

At what time does new RP start
In IST

[gritty glade]

When friend list scrolling bug fixed. It's been a 1 year, since the Bug exist.
@lime juniper

[teal ravine]

I want to reset my password , when i tap go so it is showing daily sending limit exceed . Plz tell me solution

[teal ravine]

7:30

[hollow echo]

Alright@teal ravine

[hollow echo]

Same...i am getting wrong password when i am actually changing the password lol, and it says Parameter error

[teal ravine]

Anybody please tell the solution of this

[sand isle]

Will the godzilla and kong be available in Battlegrounds mobile India also??

[past mica]

hello plz help my uc deducted without reason 😔

[muted mountain]

Game is too choppy after the update why?

[smoky forge]

since there is an rp group purchase in which we can get rp for a cheaper price me and my friend, both of us bought rp using it. so even if we dont have 3 people in the group are we still gonna get the rp?

[steel nexus]

I can't find subscription festival in game? Is it gone?

[distant marten]

@sand isle As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG

[smoky forge]

same thing happens to me, takes long to launch the game too even when playing on an iphone 11.

[wintry axle]

need help

[distant marten]

@past mica make sure you're id isn't hack

@wintry axle please move to #emulator-support

[wintry axle]

oki

[past mica]

how i ckeck

[distant marten]

@teal ravine have you received more OTPs from pubg ?
If yes then someone else is trying to do that

[odd cave]

@wintry axle Type .emulator at #481204134859505684

[distant marten]

@past mica any suspicious activity in your account ?

[mossy vessel]

server is busy please try again later error code restrict area

Can't play Pubg mobile my wife

[warm pilot]

lol.. ty I juz joined all of em lmao

[mossy vessel]

*WiFi

[warm pilot]

don't play titan strikes.... titan gets more frame drops

[mossy vessel]

Guys !

[distant marten]

@mossy vessel you cant play in India because it ban there so it says restricted area

[warm pilot]

change the password of ur acc @mossy vessel

cuz uk bout the current situation right

[mossy vessel]

Any solution ? To play

[warm pilot]

@mossy vessel dm

[smoky forge]

move out from india.

[distant marten]

@mossy vessel dm me I'll let you know the process

[warm pilot]

lmao

[mossy vessel]

Impressive

[hazy imp]

I got banned for no reason. 《TSI》EvoPubg. There should not have been any reason to ban me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy imp.

[left portal]

Email data leaks in pubg mobile

[distant marten]

@left portal we request you to not post anything which isn't confirm by officials

[left portal]

@distant marten ok

[orchid vortex]

@uneven siren yar can anyone tell if we do concurer in season 19...will we get our season 19 concurer frame or title.🙏🙏 please someday tell

[distant marten]

@orchid vortex why not if you do so ?

[orchid vortex]

Really we get our title or frame na???@distant marten

[heavy vortex]

That's how it works.

[orchid vortex]

@heavy vortex hi

[distant marten]

@orchid vortex if you reach conqurer then why you won't get frame and title ?

[night cloak]

[orchid vortex]

I mean to say if we do in pubg mobile or after battelground mobile come..same thing we got in that I'd na

[distant marten]

@orchid vortex we can't Assure you about that case sorry to say

[orchid vortex]

Okay

[night cloak]

@orchid vortex You will get the title upon reaching conqueror and the frame after playing five games while being in conqueror.

[orchid vortex]

@night cloak but if battleground mobile come in that situation our same title or frame will we get there or not??

[night cloak]

@orchid vortex There is no such information, unfortunately.

[haughty silo]

Guys i need help reporting someone, he's bullying my friend. She blocked him and he joins her through his friends and world chat. Please help. His name's Excalibur7153

[distant marten]

@orchid vortex answer is probably NO
cause game is launching in june its mid way of season 19 in global so you won't get it

[orchid vortex]

@distant marten okay.. thanks

[distant marten]

@haughty silo you can do in game report

[barren wharf]

A hacker has linked his email to my account. Does pubg actually take 60 days to respond???

[distant marten]

@barren wharf its depends on how much requests are pending to resolve

[heavy vortex]

Why are u leaking them too. 🗿 it's sensitive info

[rugged chasm]

All of them are banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rugged chasm.

[heavy vortex]

@night cloak oi

[distant marten]

Any moderator ?

@Tuhin#0683 we are requesting you to not send sensitive information like this
You will get ban from server

[little siren]

Bro may be it recover in indian version

[night cloak]

@heavy vortex yo?

[lunar bone]

No I didn't think so

[pliant plaza]

Fast running, can this be banned?

[jovial wolf]

Brooo my account got banned for no reason

[covert marlin]

Is this app safe? It just raises the game's accuracy

[zealous turret]

@pliant plaza Hes not a cheater you are playing the titan strike mode on sanhok and you can get crystals to make you run faster and jump way higher (:

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @covert marlin.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @jovial wolf.

[covert marlin]

😮

[celest shadow]

The Titan Strike mode on Sanhok allows players to obtain the Sanhok Titan Crystal which grants the ability to a player to move faster and jump higher once consumed.

[pliant plaza]

How about the recoil?

[zealous turret]

it doesn't reduce or add recoil @pliant plaza

[shut path]

i have installed the latest version of pubgm mobilebut still can't login , what can i do?

[zealous turret]

what do you use to login@shut path

[shut path]

Facebook

[zealous turret]

Do you know if anyone else has access to the Facebook account

[shut path]

nope

if i hv login in apple and Android before

[jagged oyster]

Plzz help me...my account is hacked and hacker and me are simultaneously using the same account....
Ive raised request to customer service...but rhey are saying wait for 30 days...
.im from INDIA so will my this account will be migrated to BATTLEGROUNDS MOBILE INDIA

[dusky sparrow]

My account was hacked and after checking properly there is a Google I'd linked to my account which isn't mine and I can't remove it it says to wait for 57 days any way to remove it without waiting

[teal ravine]

I want to reset my password , when i tap go so it is showing daily sending limit exceed . Plz tell me ehen it refresh

[night cloak]

Kindly contact in-game support for this issue.

[night cloak]

Which country are you currently located in?

[teal ravine]

India

[night cloak]

Kindly contact in-game support for further assistance.

[full glacier]

how tf do i report about that email login info leak?

[jagged oyster]

Help????????????

[full glacier]

my 3700 UC gone 😡

[night cloak]

You may refer to this message, @teal ravine:

<#questions message>.

[full glacier]

this noob in game customer care is not helping

they just end the conversation

[night cloak]

Are you located in India?

[full glacier]

no

[jagged oyster]

@night cloak plz help me

[shut path]

i asked and they ask me for email will they contact me later?

[upper frost]

Having ping issue on ios while using vpn

[full glacier]

this customer care isn't having suitable options to talk to an agent

[jagged oyster]

Dont use vpn

[zealous turret]

vpns aren't reccomended@upper frost

[night cloak]

You’ll have to wait. The only way to successfully remove an unauthorised user from your PUBG MOBILE account is to wait for in-game support to go over your report.

[full glacier]

everyone knows that email login info was leaked /compromised

[zealous turret]

what @full glacier

[night cloak]

Did they reply afterwards?

[shut path]

nope

[full glacier]

were you sleeping brother?

[teal ravine]

Is it true?

[jagged oyster]

@night cloak and will my account transfered to BATTLEGROUNDS MOBILE INDIA ???

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @jagged oyster.

[night cloak]

Everyone knows about the rumour going around, yes. Your most definitely correct. Kindly wait for an offical announcement if necessary.

Please avoid going off topic, @rose tiger. You know #735483472432594994 already.

[full glacier]

true af! my account was logged in by someone and my 3700UC which i earned by playing Bonus Challenge was gone!

[night cloak]

This is support for PUBG MOBILE global only.

[jagged oyster]

Ok@night cloak

[full glacier]

My account was definitely logged in through email because i have 3 socials linked to my pubg and each of three have 2 step verification

[night cloak]

Contact in-game support we cannot help you with this situation.

[full glacier]

they're not helping as well

[night cloak]

As of now it’s a rumour. Should there be an official announcement made it’ll be pinned in this channel or announced in #news.

[full glacier]

tencent will not accept it

[zealous turret]

yes they will Tencent is a fantastic company @full glacier

[full glacier]

nice joke

[night cloak]

You may move channel now.

[full glacier]

Krafton is a fantastic company

[terse fox]

please send official emulator link

[night cloak]

#pubg-mobile & #chat are the discussion channels used for this server, @full glacier. As we cannot assist you any further with this situation you may move and vent else where if you’d like.

[delicate zenith]

@full glacier hi what is that bonus challenge u talking about?

[upper frigate]

Hi i dont have the massage bar in my account

[mental oyster]

I just wanna say ty for the info piston, I finally recovered my account after a whole year that I lost it 👍

[terse fox]

official emulator link please

[storm flume]

You can now access #emulator-chat and #emulator-support, @terse fox. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Kindly use #emulator-support, @terse fox. They can assist you over there.

[night cloak]

Which bar are you referring too?

[upper frigate]

That bar added to the middle left lie mega phone

[night cloak]

Your lobby should look something like this:

[full glacier]

Where can i talk to a tencent agent?

[night cloak]

Kindly refer to #faq subpoint 5.4.

[dusky gate]

My id has been hacked

[full glacier]

in game they just end the convo.. can i talk to someone on discord?

[distant marten]

@full glacier Change password ASAP of email login using OTP

[night cloak]

Please contact in-game support, @dusky gate.

No you cannot, @full glacier.

[dusky gate]

Ok thanks

[full glacier]

already did it on that day... but my UC is gone

[distant marten]

@full glacier its good but we can't do anything about your UC sorry to say

[upper frigate]

Ok got it

[crimson salmon]

I know have have mid end device but only 43 % of my cpu is usage and just 33% of my memory is usage while playing pubg but still my game lags tooo much

[distant marten]

@crimson salmon which device ?

[zealous turret]

I love Tencent @full glacier

[crimson salmon]

Sorry i should post this on emulator support

[distant marten]

@full glacier please avoid off going topics move to #chat

[night cloak]

Correct. 😀

[dusky gate]

This will fix right ?

[distant marten]

We can't Assure you about resolution of this
Contact in game customer service

[night cloak]

Please contact in-game support for account related topics, @dusky gate.

[dusky gate]

Ok

[night cloak]

Can I unlink email from my account

[distant marten]

@night cloak right now NO

[night cloak]

Has the email been hacked, @night cloak?

[night cloak]

Oh

[night cloak]

Nope I just want to unlink email and add my new mail..bcs I dont use the old one

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I did..No use

Kindly try again, @night cloak.

[thick mango]

Hey <@&639889499718942720> can you hlep me?

[shut path]

didn't have any replies from ingame customer service

[onyx dagger]

You may state your issue here, @thick mango.

Kindly refer to #faq 5.5, @shut path.

[distant marten]

@thick mango state your issue

[thick mango]

My account got hack and someone using my account for cheats! So, I my got ban for 9 years. Please! Unban my account! Here is proof!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick mango.

[distant marten]

@thick mango for account related issues contact in game customer service

[onyx dagger]

Kindly File Claim, and then contact the Customer Service in-game as soon as possible.

[teal ravine]

I want to reset my password , when i tap ok so it is showing perimeter 2114 . Plz tell the solution

[carmine ermine]

Hello to the support team of pubg mobile, my account has been blocked
for 10 years due to violations of user rules, I have not broken any
rules, I live in Iran and I have to use vpn or dns to run the game due
to problems and that I did not notice your first warning and I did not
see it, please check my performance during this game and restore my
account, thanks
Account name: HÀŔDÝ
id: 5549016374

[distant marten]

@teal ravine Can you share screenshot here if possible ?

[teal ravine]

Sorry not possible

[distant marten]

@carmine ermine please click on file claim option or contact in game customer service

[onyx dagger]

You may contact Customer Service in-game.

[teal ravine]

Ok

[onyx dagger]

All right.

[past mica]

how to contact pubg mobile

[agile thorn]

Bro what happen to the cheater report channel

[onyx dagger]

You may refer to #faq 5.4

[onyx dagger]

The channel and form will be reopened in the near future.

[agile thorn]

Ok

[hollow mountain]

Why u guys remove this achievement

[sick shale]

It's not removed, you can still complete it

[amber moth]

Hiii! I tried logging in the acc today and this popped up 😭 Is there a new version out?

[distant marten]

Please contact in game customer service for account related issues

[vital violet]

If I’m within top 500 why didn’t I reset to conqueror at refresh?

[distant marten]

Was email connected with your game I'd

[amber moth]

Yssss im using both facebook and email

Its so weird cuz my frd also uses the same thing as me but doesnt have this prob

[distant marten]

It isn't refreshed yet still 1 day is left i guess

[distant marten]

Please contact in game customer service for the issue

[vital violet]

I thought it was by midnight

[amber moth]

Okiii thanks a lot!!!

[vital violet]

Okay so for sure by tomorrow at that time I will officially become conqueror?

[gaunt fjord]

Any mods can help me please very important

[distant marten]

@gaunt fjord state your issue please

[tiny stirrup]

HELLO
I see some Accounts are being stolen through the third link, is it true or rumor?

[boreal dragon]

Hello guys i am from India and we all know that in india pubg is ban at the moment but my frdn is playing global version and i was wating for office game of india but my friend told me that someone is using my account so i download the global version and see there was 2 social media account that was not my i tried to get help form officel support team but thay are not helping what should i do if i do not do something my i account will be gone can any one help i only have left 3rd login left

[distant marten]

Ya some rumors but not official confirmation about that

[gaunt fjord]

I have accidentally pressed my Europe server to south america by mistake
Please put my server back in europe i have to wait 58 days the ms is so bad and im lagging

[tiny stirrup]

And How to protect our accounts ?!

[boreal dragon]

@distant marten can you help ??

[outer lynx]

Help!! My pubg account got banned and i don't know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer lynx.

[sick shale]

That is unfortunately not possible. You must wait for the cooldown period to be over

[distant marten]

Try to unlink his social account and once it unlink
Link your socials account
That's the only solution
Or you can contact in game customer service for more information

[gaunt fjord]

Even if i give my if to pubg they wont pe able to change it?

[distant marten]

Change password of email login ASAP

[sick shale]

Nope

[night cloak]

All right guess who's back local hacker and it seems that he's back on my account right now So if anyone can help me unlink that Facebook account my ID is 5600696630

[tiny stirrup]

oky thank U

[boreal dragon]

I traid to unlink but it tack 7day time and hacker log in that time so i cant unlink and also i tride to get help from in game customer service but thay wont help because pubg is ban at the moment

[night cloak]

You’ve been assisted multiple times regarding this topic and know that only in-game support can help.

[distant marten]

For now it's safe until you have access through email login
Only thing you have to wait till Bgmi release

[boreal dragon]

And also if i try to login right now thay say this

[distant marten]

You lost the access of account
Please contact in game customer service

[boreal dragon]

Thay wont help

[distant marten]

@boreal dragon

[cold frigate]

guys i bought the season 19 rp rebate pack and i was supposed to get a upgrade card in my mail but its not there

is this a glitch or do i need to do something?

[distant marten]

You need 1 or 2 friend in group to get discount of 30 or 60 UC
And wait till tomorrow

[boreal dragon]

I tried this but thay wont help its say pubg is ban at the moment in your country so cant help right now

[cold frigate]

@distant marten i dont care about the free uc i didnt get a upgrade card that was supposed to go to your inventory

[distant marten]

Try it using VPN just for contacting customer service
Please

[cold frigate]

@boreal dragon im in pakistan its not banned for me

[boreal dragon]

Bro i tried everything

[distant marten]

I assume you'll get it by Tomorrow

[cold frigate]

i just wanna know if i will get a upgrade card later or do i need to conract support

@distant marten u 100% percent sure?

[boreal dragon]

I am not from pakistan

[cold frigate]

@boreal dragon bro are u from india?

[night cloak]

Anyone got questions?

[feral forge]

you will get the Royale Pass Upgrade Card within 24 hours after the event ends, @cold frigate.

[distant marten]

Not sure about that
But wait till tomorrow if you dont get it then you can contact in game customer service

[distant marten]

?

[boreal dragon]

Help me if you can

[night cloak]

@boreal dragon What do you need help with?

[cold frigate]

ok and where can i adversative for ppl to join my group for the extra uc?

[night cloak]

@cold frigate #activities use this channel to find players to join your RP group. Also you can use in-game global chat to find players as well.

[boreal dragon]

@night cloak

[distant marten]

You can share your group id to your friends who want to purchase RP

[quartz spade]

PUBG email has been stolen Is there any help?

[night cloak]

@boreal dragon Did you download the APK from official pubgm website?

[distant marten]

@boreal dragon i told you that its rumors going around about TENCENT 3rd link data leak
And many users lost accounts
Please contact in game customer service we cant assist you more then this

[night cloak]

@quartz spade Please contact customer support for further instructions.

[warm pilot]

do weekly matches happen in any other server too? like the one in this server

[quartz spade]

Call technical support from where

[distant marten]

@night cloak i have some data leak id password i won't share it to any one but ya its true about data leaks

[night cloak]

@distant marten Please send it to one of the moderators.

[warm pilot]

I got em too

[fading wharf]

Can I get a source code of game? For my research purposes

[night cloak]

@quartz spade from in-game settings.

[warm pilot]

Email and passwords if it is what you are talking bout

[cobalt lion]

any one play in kingkong mode he will band 10years !! why ?

[distant marten]

Yes

[warm pilot]

people think he's a speed hacker so... yea chances are high

[boreal dragon]

Yes

[night cloak]

Please avoid going off-topic, @distant marten , @warm pilot . You may have unrelated conversations in #chat

[woven magnet]

So Many issues with the game and looks like you guys are unable to handle them… what next?

[warm pilot]

alr sry I had a question myself

[cobalt lion]

@ٴH A R S H ٭ B R 8 what ! Lٴ#8780

[night cloak]

@warm pilot @cobalt lion

[warm pilot]

@cobalt lion

[night cloak]

@boreal dragon Alright your best option is to contact customer support, and they will give you more information about your situation.

[fading wharf]

?

[night cloak]

You mean do other discord servers do it?

[boreal dragon]

Thay wont help because game is ban at the moment

[woven magnet]

😂😂😂… wow… still couldn’t fix the unofficial uc glitch

[onyx cairn]

Hi Sam, no this is not possible.

[warm pilot]

yes yes... i like joined all the regionals

[night cloak]

@boreal dragon So you can’t get help from support at all because you can’t download the game?

[boreal dragon]

No thay wont help because pung is bam at the moment in india

[fading wharf]

What is it!?

[distant marten]

@boreal dragon i told you to try VPN just for contacting customer service center

[night cloak]

@boreal dragon But there are many indians who play PUBGM at this moment. Go download the game from official PUBGM website.

[night cloak]

You’d have to ask them as this server only provides support for, well. This server.

[warm pilot]

alr.. so there's no other way where I could know about all of em at a time?

[night cloak]

Please avoid recommending for users to use VPN.

[warm pilot]

also they look ded

[night cloak]

You’d have to ask other regional servers and ask if they do them.

[warm pilot]

alr

[distant marten]

Recommending just to contact in game service
NOT FOR PLAYING GAME

[boreal dragon]

So thay send me this

[night cloak]

This server does not recommend it at all.

[distant marten]

Alr 😶

[celest aspen]

are there is no P90 in cheer park

[night cloak]

Indian users can refer to #faq 4.10 if they’re having any issues regarding PUBG MOBILE.

[uncut pike]

In my game clan is coming not able to refresh and i am not able to purchasee room carddd

[night cloak]

Can you provide a screenshot?

[boreal dragon]

??

[night cloak]

@boreal dragon Viasy already told you to refer #faq 4.10

[feral forge]

The Titan Strike mode on Sanhok allows players to obtain the Sanhok Titan Crystal which grants the ability to a player to move faster and jump higher once consumed.

[boreal dragon]

I am not asking questions about pung india i want to secure my account

[lavish nimbus]

Can i get download link

[onyx dagger]

Download link for?

Well, since the game is banned in India, sadly, it is not possible for us to assist you, @boreal dragon.

[dense mauve]

What is the meaning of this help me

I'm already using update game and it showing me this

[kind turret]

How can i report hackers?

[dense mauve]

Can anyone help what is going on

[night cloak]

Kindly contact in-game support for this issue, @dense mauve.

[dense mauve]

Well they don't replay me

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @kind turret. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dense mauve]

Is there anyone help what should I do

[night cloak]

Kindly contact in-game support for this issue, @dense mauve.

Sure is.

[onyx dagger]

If that's the case, waiting patiently for their response is the way, @dense mauve.

[obtuse shale]

hi , i have blocked for 90 days , and i dont know why, i only bought uc from pubg or from official website Midasbuy, device : sumsung galaxy M31s, id : 5194389535 , country RUSSIA

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, Kindly refer to #faq subpoint 2.12 for information regarding your account suspension, @obtuse shale.

[past tulip]

From where I can apply to become a beta tester for Battlegrounds mobile India?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @past tulip.

[vale eagle]

where should i contact support if my account is hack?

[night cloak]

Kindly refer to #faq subpoint 5.4, @vale eagle.

[obtuse shale]

But my friend was helped, and she was unbanned ... 🤷‍♂️🤦‍♂️

[wide void]

Contact customer support ingame

[dense mauve]

I'm giving you a honestly replay this game is having problem they really don't know what they are doing . I'm muted for 2 days and I'm using the new update game and they are showing me that I'm not using update game, it's no use to chat in discord server , if you can try to ask about this to your friends or go to Midas buy help center and tell them about this , I'm giving you my honest opinion this discord server can't help you

[rustic yacht]

Peace be upon you evilMy account was stolen from a professional hacker, and my account is 10 years old from the dual space program, and I want my account back.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rustic yacht.

[crisp jolt]

Why did you separate the servers according to the location of the countries? When I enter a European server and play, I only see Turkish and Iraqi players. Where are the Saudis, Emiratis and the Gulf countries are not there? This is very bad. Return the servers as they were before the game became boring

[distant marten]

I want to share some sensitive screen shorts regarding email id and password leaks
To Error 403
How can i do that ?

[sick shale]

Play on Middle East server for a better experience

[river dagger]

You cant.

[crisp jolt]

I try before play on middle east all the players is from iraq cuz i live in Malaysia im not live in middle east so please return the servers as they were before cuz when i need to play so how i play with players cant speak same my language and also cant back to middle east know maybe after 10 years so how i can play 4 years more like this

[blazing prism]

Why pubgm is encouraging hacks in the name of events??!

[wide void]

It is temporary event will end soon

[blazing prism]

Thats what hackers do with their abilities

[wide void]

Feel free to state your feedbacks in #old

[blazing prism]

Uhh...

[nimble loom]

I can't change my country in the game eventhough I live in Syria and created the account in Syria
Can u help me?

[wide void]

Might be a good idea to use #discord?

[cursive pulsar]

ohh didnt realise it

thx

[feral forge]

could you please provide us a screenshot of your settings and region/country change section, @nimble loom?

[olive dove]

Feel free to DM me those and I will pass them to Error 403, thank you for your help!

[olive dove]

I clearly answered you before, It is shown at the bottom of your screen that your account belongs to EEA, which means you won't be able to change your region as it violates the EEA rules.

[distant marten]

@olive dovei contacted him/her and got reply too

[olive dove]

Good to know, cheers!

[pallid briar]

You may try setting your "Matchmaking language" to your preferred language so you have a higher chance of matching with players who can speak the same language as you.To do so go to settings>language>matchmaking language.Hope this helps!

[crisp jolt]

The company has separated the servers according to where the player lives, for example, if you live in the Middle East, you will play with players close to you, whether the server you chose is Europe or the Middle East, do not differentiate. But if you are outside the Middle East, for example in Europe, you will not be able to play except with those who live in Europe. I live in East Asia, Malaysia. I only play with Turks and other nationalities. Therefore, I ask you to contact the company to return the servers to us as before.

[real pulsar]

Is linking mobile no. Option is limited in pakistan only?

[pallid briar]

It's available in few other countries.

[cursive pulsar]

My highest tier in this season was Ace but im on Crown 1, will i get "Season 18 Ace" title tomorrow if I finish on Crown 1?

[nimble loom]

Thank u
I don't know why this happened but it is ok 🤷‍♂️

[ancient path]

Why the game lag soo much

[pallid briar]

You may leave your opinions on #old!

[real pulsar]

Can u tell names of that region?

And why not available in all regions
@XZiSTENZ#4571

[olive dove]

Probably you changed your in-game region to one of the European countries [e.g. turkey] and such action can't be reverted.

[feral forge]

yes, rewards are based on the highest tier you reached throughout the season.

[nimble loom]

I have never changed it since I started playing Pubg mobile

[pallid briar]

Sadly i didn't find a list of all the available counties.

[brave wolf]

What is EEA👀 @olive dove

[pallid briar]

It might be available in other regions in the near future!
leave your concerns about this in #feedback-bugs.

[onyx cairn]

European Economic Area

[viral pulsar]

What's this and how to fix it

[brave wolf]

.

[real pulsar]

And recently there are 1M+ acc that are leaked from pubg database....
I also lost my acc because of that any compensation or uc back

[viral pulsar]

How to fix it please tell mee

[onyx cairn]

This is just a rumour and the team is currently investigating. Please be sure changing your passwords as soon as possible to secure your account and never share it on any platform or website. Even the support will never ask you about your data.

[real pulsar]

It's not a rumour i myself have some leaked account

Email has been leaked.

I don't want to blame anyone they are also humans and they can also do mistakes like u and me but I can't lose my acc I have spent a lot of my hard earned money on that acc.....

I want to link my no. With acc to secure my acc completely

And any compensation would also be appreciated like earlier there was 500 uc gifted on realease on wrong item

[onyx cairn]

Contact the customer service in-game, please. As only they can handle account related issues. @real pulsar

[feral forge]

@viral pulsar my apologies, here is a clearer version, please contact the in game customer for further assistance, you may refer to this screenshot as reference:

[real pulsar]

Any official here from pubg team?

I have mailed pubg today at 9 am but no Reply

@viral pulsar dm me maybe I can help u in this case

[night cloak]

Hey! You may wait a bit for a reply, since the team is dealing with alot of messages, enjoy ur matches!

[real pulsar]

Om thanx for ur time @night cloak
@onyx cairn

[broken cave]

I want report on fake youtuber he is uploading fake video against pubg mobile like free uc etc

[viral pulsar]

It's fixed thanks for offering🙂

[distant marten]

Right now the form is closed
Please Report it once the form is open

[solid dew]

Hi

I have problem and I need help , how?

[distant marten]

Please state your problem here

[solid dew]

My account is hacked and I talked to support inside his game but they are not responding

Whoever hacked into my account is negotiating with me

[solid dew]

He can log in from the e-mail

@distant marten please you can help me ?

[distant marten]

If you have access of it then ple4 change password ASAP

[inland turret]

I hope that the PUBG Mobile game will solve this problem, which is that it sends the recruiting team for me to play with people and someone comes and continues to press to enter the team, and I cannot expel him like that. I ask PUBG Mobile to set a temporary time such as 10 seconds to enter the same team again

they are doing this!

[distant marten]

Please send this to #old

[inland turret]

idid

[solid dew]

@distant marten He can access the e-mail

[distant marten]

Team will look in it soon

[distant marten]

If you change your password right now then how he can log in ?

[solid dew]

I think there is a bug in the new system for PUBG@distant marten

[night cloak]

@solid dew What’s the problem?

[solid dew]

Look

He is trying to link the account

[night cloak]

You already have 4 social media accounts in 1 account.

[hoary ridge]

@distant marten can u help me where can I go

My account got banned for 15 days before update for top up uc

After update I got 90 days banned

When I ask them they say my banned is 15 days but the banned message give me 90 days

In banned result its say i dont have banned where can I go ...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary ridge.

[distant marten]

Please provide more details about the issue whats difficulty you're facing

[night cloak]

You trying to change the ‘login via email’ password? @solid dew

[solid dew]

How I have only Twitter and game centre

[distant marten]

Pleas contact in game customer service for the account related issues

[solid dew]

@night cloak no

[night cloak]

So, the hacker took your account and linked his email to your account? Is that what you’re saying?

[solid dew]

Yes sir @night cloak

[night cloak]

If you contacted customer support just wait patiently they will answer you when they’re available. It might take days, weeks or a month.

[solid dew]

Now trying to connect to an app WeChat

[night cloak]

Don’t worry if you contacted customer support, they’ll help you to get your account back no worries.

[solid dew]

He is trying to cancel the connection

[night cloak]

#questions message @solid dew

[solid dew]

I am worried about getting 10 years band

[jade mauve]

Which date Battleground india release

[night cloak]

@thin halo iBader got muted for no reason.

[solid dew]

?

[night cloak]

@solid dew I can understand your frustration, but just hope that they won’t do anything bad to your account.

[distant marten]

Its global server of pubg mobile
Please refer #faq point 4.10

[solid dew]

@night cloak please 🙏

Help me

[night cloak]

Dude trust me if I had the power I’d love to help you. Unfortunately, I don’t have any. Like I said think positive and be patient.

[solid dew]

So who has the power to help me

[distant marten]

Please understand we are just players and supporting member just like you and others
We are not in pubg team to help you regarding this

[night cloak]

Customer support @solid dew I already told you read this message please. #questions message

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @jade mauve.

[torn barn]

is it possible to register a 6th player for PMNC? Unfortunately, we have already sent the registration.

[rose moon]

@night cloak should I mail them

[torn barn]

& where can I find the email?

[woven magnet]

@lime juniper why don’t you help anyone ho is suffering this issue… you are just ignoring the mass amount of people… everyone is suffering because of the unofficial purchas glitch

[distant marten]

Please check in #735483472432594994

[night cloak]

You’re talking about PUBGM national cup right? @torn barn

[torn barn]

Yes

[solid dew]

@night cloak

Look

[night cloak]

@onyx cairn can you help @torn barn

@solid dew I’m looking 👀

[onyx cairn]

Hi, unfortunately it is not possible to add a 6th player. Once you have submitted the form the registration process is finalized.

[solid dew]

He Want money

[distant marten]

Do you have access of your account then change password of email login

[night cloak]

Becareful with this player, my clan and my friend has been hack with this player, please ban this player pubg

@night cloak please report them via in-game.

[solid dew]

@distant marten My friend can log in from the e-mail, and I can log in from Twitter and game centre

[distant marten]

@solid dew

[night cloak]

I have already reported this player

[solid dew]

@distant marten I did this

[distant marten]

Wait for the reply then

[night cloak]

Did you read the message before you send your information? It say Kindly note that account hack issues will take up to 90 days based on the number of issues they’re receiving.

[solid dew]

@distant marten Will I wait a lot ????

[torn barn]

So no way to contact tencent to delete our registration & do a new one?

[night cloak]

@solid dew read my message

[onyx cairn]

No, unfortunately not. 😕

[heavy vortex]

But it takes only 7 days for the hacker to remove the owner from the account😢

[solid dew]

@night cloak Well, if he tried to b a nn e d my account for 10 years, what should I do?

[night cloak]

Hi.How long does it take for customer support to resolve hacked account issue ? Thanks

[young hinge]

@lime juniper mam any update regarding new Royale pass season 19 which is going to come tomorrow

[distant marten]

Kindly note that account hack issues will take up to 90 days based on the number of issues they’re receiving.

[pallid briar]

Keep an eye out on #news .

[night cloak]

If he logins everyday the timer resets.

Jesus.what if he is instaling some hack or even deleting my acc ? Ive spent over 10 k on the game

[night cloak]

RP 19 will come on 00:00 UTC

[heavy vortex]

If he's stuck out of the game due to account logged in with different version. then there's no hope. same like my friend who got hacked and then banned to unlink. @night cloak

[pallid briar]

Only the customer support can help with account related issues.

[night cloak]

@heavy vortex He said he can login via Gamecenter and Twitter.

[heavy vortex]

He said about now. Hackers are evolving👀he'll probably lose the account soon like these all

[narrow nymph]

I need to uc but I not buy uc please need to help

Please help me sir

[night cloak]

@narrow nymph contact customer service for further instructions.

[distant marten]

Please refer pinned msg of this channel from NaDeko of 6th August

[narrow nymph]

I am trying but no solve please help me sir

[night cloak]

@narrow nymph https://www.pubgmobile.com/pay

[distant marten]

Purchase with midas buy then

[sacred anvil]

help

[distant marten]

try agin after some time

[sacred anvil]

i waited from the morning

[teal ravine]

I want to reset my password , when i tap go so it is showing daily sending limit exceed . Plz tell me when it will reset

[night cloak]

@teal ravine 00:00 UTC

[teal ravine]

Ok thanks

[distant marten]

Send this to #old so the team can look in to this

[narrow nymph]

@night cloak what is this please help me

[night cloak]

It’s a official pubgm website to buy UC

https://www.pubgmobile.com/pay use this if you can’t buy it from the game.

[sick shale]

Where are you from?

[narrow nymph]

I need to help only I went to uc

[sick shale]

Contact customer service via in-game settings for further assistance in this regard. Alternatively, you can purchase UC via the official website:
▪︎https://www.pubgmobile.com/pay

[narrow nymph]

@Rabel I know but I solved this problem

[night cloak]

@narrow nymph and If you buy UC from that website you get extra UC which is a good deal 👀

[topaz oar]

how to report cheaters direcly ? anyone know ?

[narrow nymph]

Okay no prombm sir but i wind this problem solve

[night cloak]

@topaz oar You can report them via in-game with the report button. Most efficient way to report someone.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @topaz oar. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[topaz oar]

@night cloak its now good

[sand elm]

Hello there, I logged on today and discovered that I was banned for 7 days, despite doing nothing. I just played the game at 11AM until 4PM as I usually do with my friends. I just logged on today and discovered I was banned for 7 days. Is there any way to fix this ? Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand elm.

[topaz oar]

*not good

[night cloak]

@topaz oar you think it’s not good, but it’s the most efficient way to report someone.

[topaz oar]

@night cloak i have some video for report i used that u mentioned but i still didnt get Ban

*he still didnt get Ban

[night cloak]

If you report the person click on BAN icon to see if he gets banned or not.

[fossil ivy]

help please restore the account from ID 51341421536, I just had 2 accounts connected to Facebook, and now I can not log into my account

[humble geyser]

Peace be upon you. I participated in the Royal Pass Season 19 show, and they withdrew the money.

[narrow nymph]

@polar marsh please sir help me I weit to buy uc my mobile but not working please sir help me

[pallid briar]

Maybe try submitting a report through https://bit.ly/3uDSJZv .

[night cloak]

@humble geyser You will get your S19 Royale Pass in 15 hours. In your mail box don’t forget to claim it.

[sick shale]

You have been answered, please refrain from repeating same questions

[humble geyser]

OK

I mean, after what season 19 opens, it is true

[night cloak]

When new season comes that RP card will come to your mail box and when you claim it. You’ll receive your royale pass

[hallow gulch]

Your RP card will be available for use on the 17th of this month, 02:00 UTC.

[humble geyser]

تمام شكرا

[fossil ivy]

Please help me

[night cloak]

@fossil ivy please contact customer service for further instructions.

[humble geyser]

It doesn’t mean today at night

[main forge]

Я потерял аккаунт что мне делать помогите

[hallow gulch]

Depends on where you live.

[storm flume]

Please do not use languages other than English, @main forge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fossil ivy]

where do you need to write?

[humble geyser]

I live in Egypt

[narrow nymph]

Any one not help me

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @fossil ivy.

[humble geyser]

Okay, if you will come to me after the season. A day remains. I want to return the money, please

[sacred anvil]

please tell me how to get free id card

[humble geyser]

There is no way I can return Flossb

[feral forge]

do you mean rename card, @sacred anvil?

[humble geyser]

There is no way to return my money

[main forge]

I lost my account in pubg mobile could you help me

I lost my account in pubg mobile could you help me

[humble geyser]

Hello

[night cloak]

Listen i %100 percent someone who is not someone to be trusted at all and he knows that i know my account is compromised but i still have access to it
But I know because she is suddenly the leader of My own clan and I have the opportunity to talk to him because he thought I was his teammate who compromised my account little did he know on the actual owner of the account and as soon as I said something he immediately disconnected as soon as that happens I immediately get kicked but when I have access to my account it says that he was just on
I understand that i am being annoying but I think everyone would rather me be that than having their accounts gone

[main forge]

I lost my account in pubg mobile could you help me

[feral forge]

did you participate in the Group Purchase Perks Event, and paid 570 UC to create or join a team?

[hallow gulch]

Your account is at risk, meaning you will not be able to purchase UC for an unknown period of time.

[humble geyser]

Uh

[narrow nymph]

purchase failed transaction has been canceled due to security risk
I weit to buy uc but not working please need to help sir

[humble geyser]

Oh, but I want to return my money

[hallow gulch]

Contact customer support regarding purchase related matters, @narrow nymph.

[narrow nymph]

@hallow gulch I am trying but not solve sir please need to help

[hallow gulch]

Sadly, you cannot undo the purchase.

[hallow gulch]

Unfortunately, We are unable to assist you with such, please do as you were told.

[spiral plume]

please can u give me the link to report cheaters by video review i have two videos

[humble geyser]

OK

[narrow nymph]

@hallow gulch please sir help me please

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @spiral plume. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[humble geyser]

Medicine, can someone charge me, I mean, get used to me, I lost it

[storm flume]

Please contact the customer service for further assistance, @main forge.

[hallow gulch]

The UC spent cannot be refunded once the player has joined the RP group. Your understanding is much needed.

[humble geyser]

So, with your permission, I want 2, but I want to be used in the Royal Pass 19 package. The code is oh 6CVFAMLZ

[hallow gulch]

Feel free to share your group code in #pubg-mobile.

[humble geyser]

And in one, he imitates my name and pretends that he is me, and insults my friends after your permission, and I call this person 5708023706

Please give the band 10 years

[sick shale]

You should report such behavior in-game via report feature in their profile. We can't do anything about it here

[keen hollow]

I changed my linked social media password , how much time to get back my 600 uc cash.

[frozen bear]

My account got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen bear.

[spiral plume]

Check ur credit card

[celest shadow]

What happened to your UC?

[keen hollow]

My uc cash lost I want to know why

[wide void]

Is your account secure

[keen hollow]

@wide void yes

[wide void]

Are you sure you did not buy anything mistakenly?

Or any illegal purchase that may have cause the deduction

[keen hollow]

@wide void yes I am sure not any kind of illegal purchase

[wide void]

Then it might be a good idea to contact ingame support after securing your accounts, make sure to contact with them with all the information required

Try to be accurate as possible

[keen hollow]

@wide void ingame support I contact but they not provide information

[wide void]

Only they are able to help you in this matter

It might take sometime for them to respond due to Pandemic situation

[keen hollow]

@wide void how much time to get back my uc cash

[wide void]

I have no idea but hopefully if you provide info to support ingame it might help

[soft wind]

Hi

[keen hollow]

@wide void tomorrow new season start how to I purchase Royal pass

@wide void please help me

[wide void]

State your issue

[solar mist]

Can you guyes tell me how can I ban cheaters with pubg discord server I have recorded video

[hallow gulch]

Getting back your UC is not guaranteed, however patiently wait for CS to reply.

[hallow gulch]

You should be able to purchase the amount of UC needed for the RP.

Please avoid discussing this any further here.

[soft wind]

Hello, my account has been hacked and the thief entered his email and phone number for the hacker. Please help, until I can complete the game in PUBG MOBILE.

[storm flume]

Please contact the customer service for further assistance, @soft wind.

[keen hollow]

@hallow gulch but 600uc is big thing for me why I am forgetting to my uc cash

[wide void]

You have been answered please refrain from having further conversation about it here

[static bloom]

Who is this please come forward..we talk gentlely like gentleman..

[keen hollow]

@wide void wow, nice work

[wide void]

This is off topic, you might want to use #chat or #pubg-mobile

[crystal gorge]

Sorry to say you @polar marsh its your responsibility to the player to get their money back even a single rupees also

[static bloom]

Okey..tqvm @wide void

[wide void]

Ingame support is there for help contact ingame support if you are facing any issue regarding purchase or account related issues

[crystal gorge]

And we all know that the tencent have leaked the data of 3rd login email linked

[wide void]

Try not to go off topic as this is support channel you are not suppose to talk here if you have any issues feel free to state here else you can use #chat or #pubg-mobile for general talk

[wide void]

Feel free to state your feedbacks in #old

[crystal gorge]

My account was hacked and it happens from your side so when I opened YouTube the news were spread that tencent have leaked the data

[pure grotto]

Hi

[wide void]

There is no official statement related to the data leak from developers this is all unofficial

[wide void]

How may I help?

[tired fractal]

what is TPP aim sensitivity?

[night cloak]

The new aim

[dusky gate]

I recovered my if

[pure grotto]

I had Facebook account
That i lost
And now i cant get my pubg m account back

[humble geyser]

Please, one, and in one, say, I am upset, why, after your permission, can you see me, someone who will go with me in his Royal Pass 19 pack. 6CVFAMLZ

[night cloak]

The new aim feature sensitivity

[dusky gate]

The account hack is a fake news

[woven magnet]

@dusky gate its real

[crystal gorge]

@wide void O really but in 2 days there are so many accounts were hacked and you leaked the data so the hacker is selling our account and some accounts have in dark web because i am a accessor of dark web so they are selling pubg accounts

[wide void]

Contact ingame support for account recovery

[woven magnet]

Data is leaked no one knows how but it is

[hallow gulch]

Share it in #pubg-mobile and avoid repeating it here, @humble geyser.

[dusky gate]

@woven magnet so your id says it's logged in through newer version ?

[woven magnet]

Do you really think so LoL??? 😂

[wide void]

Try not to go off topic here use #chat or #pubg-mobile

[woven magnet]

@dusky gate not mine but I have ran into friends whose does

[wide void]

Yes this is the only possible way for account related queries

[feral forge]

If your group is yet to reach full members when the event ends, you will still get the Royale Pass Upgrade Card, it will be delivered to your in-game mail within 24 hours, @humble geyser.

[dusky gate]

I have a solution for this : Your id has been logged in from newer version

[pure grotto]

It is does not work keep facing conversation ended problem

[woven magnet]

Mine is gone for 365 days because of pubg glitch LoL and they ain’t responding to me at all

[vast portal]

I want to unlink my email

[crystal gorge]

@wide void we will it’s our account which i have done hardwork past two years and it all happens from you tencent leaked the data now my id is with hacker

[wide void]

It might take some time for response due to Pandemic situation

[woven magnet]

Meanwhile they are busy listening Spotify LoL

[storm flume]

Please contact the customer service for further assistance, @vast portal.

Please avoid going off-topic, @woven magnet. You may have unrelated conversations in #chat.

[wide void]

Please contact the customer service for further assistance

[vast portal]

How

[feral forge]

do you still have access to your game account, or the login method which is linked to the game, @pure grotto?

[crystal gorge]

I am an Indian user so if I contact it shows something else for indian user

[woven magnet]

I am not off topic at all… what J am saying is we all are helpless people loosing the accouts why data leak and the illegal topup glitch and nothing is being done

[vast portal]

It's not working

[feral forge]

what do you mean by not working, @vast portal?

[vast portal]

@feral forge when i do full conversation it is useless

[wide void]

The Indian support has been terminated due to change of game version

[woven magnet]

And people like me whose support works and still they are helpless LoL😂

[pure grotto]

I just cant chat or do anything

[dusky gate]

@feral forge I have a solution for people who have problem with : your account has been logged in from newer version

[crystal gorge]

Its shows like this you have to do something because it all happens from tencent which they have leaked the data

[vast portal]

@dusky gate but my 3 rd link is linked by hacker

[dusky gate]

Not a problem

[wide void]

Yes, Indian game version has been changed due to complete ban of game in country the support has been terminated and as well as the services

[hallow gulch]

Feel free to state your opinion in #old. You may use #chat if you do not require assistance.

[vast portal]

@dusky gate u can remove it

[dusky gate]

Yes

[vast portal]

@dusky gate please can you do it to me?

[crystal gorge]

But for indian user only you have leaked the data now it’s your responsibility

[woven magnet]

@hallow gulch how many times should I state my problem??????… is there anyone out there who really cares??? I don’t think so

[dusky gate]

Use good vpn like ufo vpn and connect to us your id will be opened and then off vpn and clear all background apps and start game again

[feral forge]

however, we are unable to assist you with account related issues here on discord, other than to direct you to contact the in-game customer service, as only they can help you with these issues, @vast portal.

[wide void]

Use #chat or #pubg-mobile as you don't require assistance @dusky gate @vast portal

[wide void]

Vpn is not adviced it might get your account suspended

[dusky gate]

Umm

[wide void]

Please do not miss lead members move to #chat or #pubg-mobile as you don't require assistance

[crystal gorge]

@wide void But for indian user only you have leaked the data now it’s your responsibility

[wide void]

You can state your feedbacks in#old

[harsh quest]

Can i ask? What happen if i use this rp before s19?

[hallow gulch]

You won't be able to use the RP card before the season starts.

[crystal gorge]

@wide void its not a feedback it’s your problem to secure leaked data accounts because the leaked data is with dark web were they are selling it i am an accessor of dark web they are selling ove 2 lakhs account where my account was sold

[hallow gulch]

Nothing will happen, @harsh quest.

[wide void]

You have been answered you may state your feedbacks in#old or move to #chat as you don't require assistance

[harsh quest]

So that my rp will not gone right?

If i clicked the use button?

[hallow gulch]

Nope.

[woven magnet]

@hallow gulch by the way does anyone has a look at #old anytime??? Don’t think so

[tired fractal]

dont try to use it... just wait for new season, it's tomorrow

[harsh quest]

Ohh okay thanks

[harsh quest]

Ok ok👍

[woven magnet]

Make money from us and then don’t hear what we want to say its nice pubg💉

[lime juniper]

Is it true that PUBG MOBILE account data has recently been leaked?

Account security is incredibly important, and we are fully investigating the issue to determine the legitimacy of the leak. If you have any concerns regarding your account, please change your PUBG MOBILE password as quickly as possible. We strongly recommend that you use a password unique to PUBG MOBILE to access your in-game account, to ensure that unauthorized persons cannot access any additional personal accounts in the event of a breach. If you are having any trouble accessing your PUBG MOBILE account, please contact our customer service and we will respond as soon as possible.

[tired fractal]

i told you 2 months ago but no one cared

and for that my account got banned 👍

[woven magnet]

@lime juniper We also need an update about the unofficial topup uc glitch ASAP

[night cloak]

@soft wind

[crystal gorge]

@woven magnet its so easy first logout then you can see at right upper side you go their loke cog wheel then tap client repair then update that 7mb

[woven magnet]

Really?

[crystal gorge]

Yes i also have that problem

[woven magnet]

Maybe your problem is different 🥲

[cyan terrace]

hi pubgm support, any update or workaround for the version login issue?

[woven magnet]

If I was a content creator and making you guys money my voice could have been heard… but sorry ohh guess what… I made you more than 20000$ and still helpless😂😂😂

[crystal gorge]

@cyan terrace logout first go to repair option type client repair 👍

[woven magnet]

My issue is different

[cyan terrace]

@crystal gorge yes already did this many times, even deleted and re-install new PUBGM

[crystal gorge]

@cyan terrace that means you data has been leaked

@woven magnet sorry but I don’t have any further queries but don’t worry they will fix

[cyan terrace]

@crystal gorge data leak? what happen?

[woven magnet]

I am relying on hope thats it… I am being treated like a dog barking unnecessarily 😂

[crystal gorge]

See the pinned message

@woven magnet so sorry 😊 but I don’t have any further answers

@cyan terrace

[patent creek]

Some turkish guy using my account, he linked his mobile number to my account now i cant remove the number

[night cloak]

Hi.Does anyone knows if in season 19th they will remove the email linked to the account ? And how many social media accounts can u link to the game ? Thank you

[crystal gorge]

@patent creek tell me detail whats problem

[woven magnet]

They have millions of players and just me raising voice will go in vain and even if I leave pubg for good it would not even scratch them😂

[patent creek]

You in staff or something?

[woven magnet]

Hopefully the person from community team in this server is reading my messages✅❤️

[cyan terrace]

@crystal gorge so I have to change my facebook password, then i can access my acccount again? im not sure what the pin message is saying

[dusky gate]

That's called hek

[patent creek]

I can login via google play, but the other guy who hacked my account login through mobile and password. Cant change cant unlink.

[dusky gate]

Man don't get too worried

[crystal gorge]

@cyan terrace your account was hacked by 3rd link which is email linked or your Facebook was hacked

[dusky gate]

#old I got a trick to recover the id

[dusky gate]

Your one is different case

[patent creek]

I can login in game but on the other that guy also can login through number & pass. How to remove mobile number?

[dusky gate]

The trick won't work for you

[crystal gorge]

@patent creek The trick only works which who have facing that account logged in from newer version

[cyan terrace]

@crystal gorge whatt... that is insane? I have to change my password now

[patent creek]

He unlinked my facebook login. But he cant unlink google play login

[night cloak]

Who was he able to login to your acc

[patent creek]

Yup he can login through mobile number and password

[night cloak]

You gave him ?

[patent creek]

Nope i dnt even know him.

[dusky gate]

#old

[patent creek]

Is there any way to remove mobile number?

[crystal gorge]

@patent creek go to customer service

[cyan terrace]

I have remove from FB PUBGM Logged in with FB, anyway to recover my account?

[patent creek]

Email id or something?

[night cloak]

@patent creek You can contact in-game customer service to remove the link.

[patent creek]

Because he wont let me login longer to contact customer care in-game

[night cloak]

Can you access to your account at this moment?

[patent creek]

Yes but 2 persons cant use same account same time. So i logged out when he login

[dusky gate]

@cyan terrace yes there is way

[cyan terrace]

I can change login to Twitter, can my old account link to that?

[night cloak]

@patent creek Hmm, then wait for like an hour or so, then login.

[crystal gorge]

@patent creek you have to login because the hacker will unlink you social media account within 7days

[dusky gate]

@cyan terrace tell me what happened

[night cloak]

@crystal gorge He can’t unlink, every time the person logs in from that social media account the timer of unlinking process resets.

[patent creek]

He already unlinked facebook. But cant unlink google play. He dont hv any proofs that account belongs to him

[cyan terrace]

Im using my FB to long to PUBGM, but I got the error below

[night cloak]

@cyan terrace Contact customer service for further instructions.

[cyan terrace]

now I remove the FB login in my FB app

[dusky gate]

The Cruel internet

[patent creek]

As the BGMI is coming in India, global account will be merged?

[night cloak]

How many social media accounts can u link to the game ? Thanks

[cyan terrace]

okay

[night cloak]

@night cloak only two.

[dusky gate]

There is no leaks about that

[night cloak]

Please refer to #faq 4.10

[dusky gate]

@Maxx#3218 man your pic is not loading

[cyan terrace]

It says Account have been login in with newer version

[night cloak]

2 social media accounts plus email ?Cause my account its hacked and I was linked with fb and apple id , but I think he linked his email to my account

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @patent creek.

[dusky gate]

It has a solution

[night cloak]

If both of your social media accounts are safe, you can contact customer service to unlink the login via email.

[peak tartan]

Hi

[night cloak]

@peak tartan Hello, how can we help you.

[peak tartan]

I played sanhok (titan strike) (duo) today I killed by a hacker and I recorded it
I reported
But how to report in discord ?

[dusky gate]

@peak tartan it's not hacker

[night cloak]

Could he link his playgames app to the account if I was already linked with 2 social media acc ? Cause when I press unlink I have the option to unlink 2 accounts

[dusky gate]

Did you use titan strike mode ? @peak tartan

[peak tartan]

@dusky gate yeah
Sorry

[dusky gate]

@peak tartan it's kong power high speed and super jump

[celest shadow]

You can only link up to a maximum of two social media accounts, and one e-mail address or phone number, @night cloak. If you do not recognize any of these linked platforms, please contact the customer service in-game for further assistance.

[peak tartan]

@dusky gate ohoo

[night cloak]

Thank u Piston

[peak tartan]

@dusky gate yeah I checked YouTube also

You are right

[celest shadow]

However, if you do recognize all the linked platforms, and that they belong to you, we recommend changing your passwords and secure your accounts, @night cloak.

[dusky gate]

Umm

[celest shadow]

Please consider reading the version 1.4 patch notes for further information. You may refer to #news as well for future updates and announcements.

[crystal gorge]

@lime juniper how the data leaked

[storm flume]

Please refer to this channel's pinned messages for further information, @crystal gorge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@crystal gorge #questions message here is the answer.

[dusky gate]

Actually the data is not leaked I think

[night cloak]

I already changed all my passwords , but he is still conecting somehow and I get kicked out .He deleted most of my friends, changed my name , flag,avatar, playing games etc.If I log in with fb , when I go to unlink it show unlink apple or gameplay(which I didnt link it myself)So if I try to unlink gameplay wont let me , cause its not over 21 days .

[celest shadow]

You can contact the customer service in-game and request them to unlink the unauthorized person's social media account.

[night cloak]

I already did.Do u know how long it usually takes ? Thanks a mil

My pubg account has been hacked is there anything i can do about it?

If you can access to your PUBGM account you can contact customer support. @night cloak

[celest shadow]

It may take a while since the customer service receives a huge volume of support requests every day, @night cloak.

[dusky gate]

Does it show your id is logged in through newer version @night cloak

[night cloak]

No i am still able to log in with my email but the (hacker) has linked it with Facebook and Game Centre.

And he is threatening me saying that he will ban it if i keep logging in

He can’t do anything to your account if you still have access.

Wait for an hour or so then login to your account and contact customer support.

[night cloak]

Well he can use cheats and ban it.

[wide void]

Contact ingame support to retrieve and resolve the issue

[dense hatch]

I can't link my account to my other social media accounts.

[dense hatch]

No, first off all, wait for him to send the recording... It might not be what you're thinking of.

[dusky gate]

No he is playing titan strikes mode which has power of high jump and speed sprinting

[dense hatch]

I can't type here.

[celest shadow]

Regarding the Sanhok Titan Crystal abilities, please refer to #news for further information, @dense hatch.

[wide void]

It seems like you have violated some rules and been punished

Check your ingame mail for punishment notice

[ancient path]

@celest shadow why the game lag soo much???

[celest shadow]

Have you recently unlinked a social media account?

[dense hatch]

No, I mean... He might be talking about other hacks not the crystal ones

[dense hatch]

Yeah, my Google Play account

[celest shadow]

In that case, it is more efficient to report the player in the game.

[celest shadow]

Please give it some time, or you can try repairing your game and see if that helps.

[celest shadow]

A screen recording of this issue will be helpful.

[ancient path]

I play from samsung s21 ultra and look my fps

[civic shuttle]

Hi, i just received word that someone has access to my account. How do i unlink all my social accounts?

[dense hatch]

Wait

[cyan terrace]

I search my ID on PUBGM with new Twitter account, the hacker change my language to Turkey and my skin wearing devil horn.

Seems the leak is real

[celest shadow]

Please reinstall the game from your Google Play Store and do not make any form of modifications to it.

[ancient path]

I do it 4 times

I try to use the potato graphic but nothing

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @ancient path. Please do not use these softwares to modify the game files.

[ancient path]

But I can't play if this game lag so much

[celest shadow]

If the linked social media accounts belong to you, we recommend and advise you to change your passwords instead of unlinking them. Once you have done this, you can use the log out of all devices option so that you will be the only person that has access to your game account.

[ancient path]

You update this game for nothing

[celest shadow]

You are not allowed modify the game files no matter what.

[ancient path]

I do it for the first time today

[foggy grove]

Please dm if have any slot in pubg group rp please

[ancient path]

For this visual with a andorid glitch

[potent pulsar]

Hello! i played in Livik in fpp solo vs squads and got banned. i used "Service and Support", but it didn't help! It was 04.25

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent pulsar.

[civic shuttle]

The thing is i dont know if it belongs to me anymore. I've havent played the game for awhile and forgot. It does say that i can unlink my twitter in 2 days but i dont even remember linking it in the first place.

[celest shadow]

You may use #pubg-mobile or #activities for this, @foggy grove.

[foggy grove]

Ok

[civic shuttle]

is there any way to completely unlink all socials and leave login only by email/phone number with 2step?

[lyric crow]

When opening my game, it starts to update. When the update is finish it tells me to restart the app, but then it updates again and says the same thing

[celest shadow]

It is not possible to unlink both of your social media accounts. You can only unlink one at a time.

[ancient path]

You need to fix all this glitch because you are destroying the device

[celest shadow]

Feel free to report the issue in #old, @ancient path.

[ancient path]

Okk

[lyric crow]

@celest shadow

[fluid copper]

because the game takes a long time to match in single conqueror rank?

[ebon phoenix]

I have my account on Facebook is it possible to be in leaks?

[celest shadow]

Please try restarting your device. Otherwise, you can reinstall your game from the Google Play Store or AppStore again.

[storm flume]

Please refer to this channel's pinned messages for further information, @ebon phoenix:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fluid copper]

because the game takes a long time to match in single conqueror rank?

[civic shuttle]

is there any way to find out what social account has been linked? Like the accounts name?

[dense hatch]

I was trying to click on the texting button, it doesn't work but the Emoji and Voice message button work. <@&481161015728406538>

[fickle briar]

And he's has 1.05 mil subs

[lament hornet]

help me please, My account has been banned 10 years , I havn’t use any type of hacking or tried to cheat in any match ,what should i do 😢

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lament hornet.

[sick shale]

@fickle briar Please report it via the online cheating content report form when it's available.

[celest shadow]

You can check which platform is currently linked, and check your social media account's linked applications.

[celest shadow]

You do not need to edit your message and mention the moderator role. You can post your inquiry here or just simply mention an available moderator for assistance.

If you have violated the user agreement and was muted in-game, you may not be able to send messages in the game until the punishment is over. Please check your in-game mail and verify this. If this is not the case, please report the issue to #old.

[brisk jay]

Hello, someone hacked my account and linked their twitter, I cant unlink it. Please help me as soon as possible. I beg you please. I have spent a lot of money on my account. I have all proof of UC purchase, my account is linked also with my email and facebook. Please help.

[celest shadow]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective and timing. If you were unable to get into a match, please try playing at a different time.

[celest shadow]

Please contact the customer service in-game for further assistance. You may request them to unlink the unauthorized person's social media account, refer to subpoint 5.4 in #faq for further instructions.

[brisk jay]

I have already contacted them but got no reply

Also when i try to log in, the hacker also logs in, and the game logs me out

[patent creek]

Same thing happening with me, contacted CS, it will take time as we are not only one who was hacked

[night cloak]

My gmail permanently disabled and Im not unable to recovery my gmail anymore.How can I change password of my in-game e-mail please help me
It's my 3 years inventory 🥺🥺

[lone violet]

Helo guys I have a question I don’t know if Is the right place but .. why I can’t find anymore gorilla’s cristal

[dusky yarrow]

@celest shadow did you guys removed the kong's stones?@sick shale

[sick shale]

Titans gradually absorb energy emanating from the earth. Once the energy reaches a certain threshold, the Titans release it and create Titan Crystals around them.

[civic shuttle]

how do i change my password that i got linked with my email?

[lone violet]

Bro I think so i search it for 5 match and nothing guys@dusky yarrow

[dusky yarrow]

Same

[lone violet]

I know how it’s work and I play a lot yesterday

[fluid copper]

I'm playing for the frame but it doesn't match

[lone violet]

But today nothing bro

I think pubg take too many report and stop this mode

[night cloak]

My gmail permanently disabled which is connected to the game and Im not unable to recovery my gmail anymore.How can I change password of my in-game e-mail please help me
It's my 3 years inventory 🥺🥺

[lone violet]

But I hope is not true

[sick shale]

@lone violet, @dusky yarrow There will be some adjustments to applied on game balance of the mode soon. Have you read the announcement regarding that in #news ?

[civic shuttle]

someone has acces to my account as we speak. im getting kicked out from my account

[storm flume]

Please contact the customer service for further assistance, @civic shuttle.

Please contact the customer service for further assistance, @night cloak.

[dense hatch]

Ok, I am really sorry 😓

[clever bane]

Hello to everyone. doesn't 'kong' leave crystals anymore? Or does it seem to me
@everyone Is there anyone who knows ??

[night cloak]

@storm flume your customer service won't working in my country (India) 😭

[wide void]

Indian service has been terminated due to government ban on the game

[night cloak]

@wide void is there any other way to contact pubg mobile customer service ?

[lone violet]

@sick shale tank u bro I hope they will fix it and put it back soon … was so funny 😖😖

[wide void]

For what reason?

[night cloak]

@wide void My gmail permanently disabled which is connected to the game and Im not unable to recovery my gmail anymore.How can I change password of my in-game e-mail please help me
It's my 3 years inventory 🥺🥺

[sick shale]

Game balance of the mode will be adjusted soon, refer to #news for further information

[hushed aspen]

i cant collect packs to open packs in happy eid al-fitr for 2 days

[wide void]

You can contact customer support for ingame account related issues but as the services are terminated in your country I don't have solution for your issue.... Sorry

[night cloak]

He banned it.

[night cloak]

😭😭

[wide void]

You can contact customer support ingame to resolve the issue

[clever bane]

thank u

[civic shuttle]

so the facebook account that is linked to my pubgm account has been deleted on facebooks end. I don't have acces to that anymore and i'm not sure what twitter account has been linked.

[wide void]

Account security and handling is your responsibility, but to resolve this issue and retrieve the account you may contact ingame support

[civic shuttle]

how is it my responsibility if pubg has a leak on their end that they are investigating? I just want to change my password, how hard can that be?

If pubg knows about the leak they'll need to do something about it quick before more accounts like mine (conq s15) gets this treatment

[onyx dagger]

Well, it is not possible to unlink the linked email at the moment.

[wide void]

You may refer to the pins in the channel

[hollow drum]

I only need to change my gmail password ??? Then login?? Plz help?

[wide void]

There is no refund on purchases, you can change password of 3rd link by some ways

[wide void]

What kind of help?

[onyx dagger]

You may try contacting the Customer Service in-game regarding this.

[hollow drum]

As they said information leaked we have to change password

[onyx dagger]

May I know where you're from?

[quick moss]

Hey guys did you play titan mode in sahnhok i cant find crystal anymore whats wrong?

[hollow drum]

Why?

[civic shuttle]

exactly where do we change our password?

[hollow drum]

Yes

[wide void]

Game balance of the mode will be adjusted soon, refer to #news for further information

[civic shuttle]

theres nothing on CS that says anything bout password change except via your own socials account (google play/fb), but nothing on pubgm side of things if you log in via email all the time

[onyx dagger]

Just the country.

Ah, since the game is banned there.

[hollow drum]

U know bro if I said u will not help I use DNS for playing😂😂

[wide void]

If you provide correct and accurate replies you may get to the point

[jovial jungle]

But if someone losts his account form the leaked data than pubgm team is responsible for this thing

[wide void]

It is not official yet 🤷‍♂️

[quick moss]

So that menas we will not find the crytols anymore that realy sucks

[jovial jungle]

Although it's there mistake not ours

[storm flume]

Please refer to this channel's pinned messages for further information, @jovial jungle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[civic shuttle]

what kind of support answer is this xD

[rustic tusk]

I hope to get the title of Content Creator for this ID: 510014500
This is @kwwcc Tik Tok ID
My content is only pubg and thanks

[civic shuttle]

So everyone who logs in via email and needs their password changed, try logging in to your account 3 times with the wrong password. This will give you a prompt that will allow you to change your password

The game will send ur email adres a code you'll need to fill in and you'll be able to change the password

[cunning ruin]

What got leaked from pubg's end?

[storm flume]

Please refer to subpoint 3.22 in #faq for further information, @rustic tusk.

Please refer to this channel's pinned messages for further information, @cunning ruin:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cunning ruin]

Our account information?

[rigid nacelle]

password changed 😘

[agile quartz]

Did they removed the boost crystals from sanhok ?

[sick shale]

Game balance of the mode will be adjusted soon, refer to #news for further information

[summer apex]

Pubgmobile uc transfer to BMi

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @summer apex.

[lunar forge]

Whats Xiaomi Mi10T 5G max fps on pubgm?
90?

[night cloak]

What's the problem I can't login now

It gives me network error!

[tawdry fable]

Why Game is not accessible at the moment Iam unable to login in the game?

[night cloak]

Yes same to me

Any help?????

I thought my account was hacked

[crisp sequoia]

What to do

[storm flume]

Please contact the customer service for further assistance, @crisp sequoia.

[left sundial]

game is opening it’s just stuck at loading

[jovial wolf]

Game server down??

[proven scaffold]

@celest shadow

[earnest sapphire]

What was that?

[harsh quest]

What happen with this?

[grand wing]

Wth is this??

[harsh quest]

Oh i think it is only me

I was play with my friend

[celest shadow]

Please be patient and wait for the queue. You will be able to enter the game soon.

[harsh quest]

But this is actually happen😩

[left sundial]

why is this actually happening??

[onyx charm]

what is that

[grand wing]

Why tho? I've been playing for years and this is the first time it happens

[night cloak]

What happen