questions

[mortal apex]

What device are you playing on?

[rough cargo]

iPad Pro 11" 2020.

[mortal apex]

Should you have any concerns to report it, feel free to share in #old.

[rough cargo]

... that doesn't answer my question but okay.

[cosmic frost]

Why was my account blocked by mistake? Please review my case

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cosmic frost.

[muted relic]

Hl, I got a question, on group purchase perks, do all members of group gonna get that discount or just the one created the group?

[mortal apex]

I know what are you referring to. There are a lot of cases like yours.
Have you tried repairing the game, @rough cargo?

[muted relic]

@mortal apex hey can u help me on that matter I just need yes or no:)

[mortal apex]

Yes. Once you all the members have joined the group, they will receive UC Perks Pack.

[woven magnet]

@mortal apex This is a glitch that has happened to many players report it

[round spear]

My layout is bigger than normal and that's really annoying

[woven magnet]

Some accounts were restored by pubg and some are not restored yet

[muted relic]

Thanks

[mortal apex]

The team is aware of these matters. We hope they will be fixed soon. Please wait patiently, @woven magnet and @round spear.

[woven magnet]

Okay Hopefully because I am stressed… thanks a lot… atleast someone responded if they are looking into this… @mortal apex ❤️

[brave ingot]

I got banned 10 years for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave ingot.

[wet latch]

My account is getting banned. First i was banned for 1 day and now when logged in. Some VK account is linked to my pubg account. And now i again got banned for 3 days. I have spent a lot of money and time. Please someone from pubg mobile help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet latch.

[echo ravine]

some unknown guys just posted like 500+accounts and my account was one of them and it linked with e-mail and facebook and i cant do anything about that .-.

[limber gull]

Hello My account has been banned by mistake for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.😓Nickname『GTH』LuCiFeR
ID 5331026870
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber gull.

[ancient path]

Is this Normal???

[lean wedge]

Same problem on ipad pro 11 2020 and when u play emotes on spawn island the sound disapear and for some emotes the full projection is missing

[ancient path]

I cant play in training

[sick shale]

Have you tried to repair the game?

[ancient path]

Yes

I try it 3 times

I have this problem after all updates

All times

[sick shale]

The issue is the heavy lag after opening scope right?

[ancient path]

When i touch the screen

[ancient path]

Yes it too

I play from s21 ultra

[sick shale]

Is there any feature/option that wasn't available to you before the update?

[echo ravine]

Rebel, if you're moderator one of the game, some unknown guys just posted more than 500+ accounts and my account was one of them could u help me ? .-----.

[ancient path]

No

[sick shale]

I'm a moderator of this Discord server and not able to assist with account related issues. Please contact customer service via in-game settings for further assistance in this regard, you can also submit a report regarding this matter in #old without providing your personal information.

[ancient path]

@sick shale i can try to use config for no lag

[fluid copper]

my account has been hacked

[sick shale]

No, that is against PUBG MOBILE's terms of service and will result in account suspension

[ancient path]

But I dont know how to put it

[ancient path]

Oh ok

But what I can do?

I play from iphone 11 pro and samsung a71 5g too

But I have this problem in that phone too

[sick shale]

Unfortunately, I couldn't come up with any explanation for this issue. You can submit a detailed report in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country
▪︎Video Recording

[ancient path]

Okk😕

[near aurora]

Hello

[spark yoke]

When is this being addressed this has screwed me ive countless times and I’ve about had it

[near aurora]

I am an iPhone user after the new update. My account in the game has been disabled for a year. Is anyone here who can help? ID: 537186726

Yes thank you so much

I have not violated any rule that I made purchases through the apple store

[onyx kernel]

Hello, I have this issue of not being able to see myself in the regional top 100 , i already have enough kills to be in the regional top 5 but i nor my teammates can see myself in the regional top , what is this issue?

At first i thought i was bugged out but since i asked my friends if they can see me , non of my friends can see me there as well

[sick shale]

@onyx kernel You might be unranked due to a suspicious activity was detected on your account, you will be ranked again when the investigation period is over.

[onyx kernel]

@sick shale thank you sir , is there any other reason why i might be unranked or is that the only possible reason?

Cause i was ranked until Monday now i suddenly cannot see myself ranked in any title

[sick shale]

That is a possible reason, other reasons could be a low account level and guest accounts, not sure about more

[onyx kernel]

Then that maybe the only possible case cause my account is way too high level + i have ttoo many matches played

Thankyou for the information, i was really sad about why i was there 😂

[quartz spire]

اعمل اي

[storm flume]

Please do not use languages other than English, @quartz spire. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[covert mason]

i did all that, i know the process and i got this reply i sent above

and yes

[fierce night]

i want to report this guy
https://vm.tiktok.com/ZSJf1fRQX/
promising people of getting thier accounts unbanned and may stole them

[night cloak]

@fierce night It is not possible to take any action as they do not have any PUBG MOBILE related content.

I hope metro royale come back on, when will metro come back on hope?

I have no idea, unfortunately. Keep an eye on #news for future update patchnotes.

[fierce night]

he talk in his videos about pubg mobile accounts unban and ask thier followers to give him thier ids

[night cloak]

@fierce night You can not take legal action on people "talking." Need visual gaming appearances.

[night cloak]

hello can i ask you in private please?

Ye ye ye it says metro is off on 1.5 and to fixing bugs, and then will release the new version and not beta, but in my understanding metro will come back on at a random time period, now it is completely depend on the official side. How could I trust it again?

Want screenshot?

@night cloak Did you get ban or something?

[night cloak]

no another thing

@night cloakAccount hacked?

[night cloak]

1m in private please😊

Sure.

Hope look it says it will be off at 1.5

And temporary

Again, such information will be shared in the #news channel. Something coming does not give it a guarantee. The plan can be scrapped, cancelled or delayed.

[covert mason]

can you help me with this? @night cloak

[night cloak]

Ye but it is a completely different meaning on the official website, this make me can not trust the news

[covert mason]

i followed the thing Rebel sent

[night cloak]

That’s a bruh for most of metro players I think

@covert mason The account you want to recover, is it banned?

[covert mason]

no

[night cloak]

Can I see screenshot(s) of the entire conversation?

[covert mason]

yes, 1 second

[night cloak]

@night cloak Always trust patchnotes as they are not assumptions and written after adding something to the game.

Ok, I hope metro come back with a brand new version!

[covert mason]

@night cloak the chat was deleted

i have only the new one i sent

but its basically the same chat

[night cloak]

I need to see what you wrote/selected. Could you contact them again? and make sure to record the conversation?

[covert mason]

i can send you the chat i had yesterday at 8:40pm

thats the new one i sent after getting the reply about the cheating thing

[night cloak]

@fathom void Could you check the file you are uploading? Make sure it is either a video or image file.

@covert mason Send.

[covert mason]

do you want it here or in dms?

[night cloak]

Your choice. My DMs is open.

[covert mason]

ok i will sent it in dms so i dont spam here

[grave pumice]

How I can change or delete my linked email ?

[lunar trench]

Hello, when is BATTLEGROUNDS MOBILE INDIA coming?@covert mason

[grave pumice]

How I can change or delete my linked email ??

[covert mason]

why you asking me?

[lunar trench]

You mod?

Aren't you mod?@covert mason

[covert mason]

no

look at my roles

[fathom void]

Video file but delete

[night cloak]

@fathom void It is not a video file. Looks like an unsupported file. Maybe you want to convert the video first and send here? Here's an app suggestion: https://play.google.com/store/apps/details?id=roman10.media.converter.

[heady lotus]

This bug is happening to me also, one day I am ranked and the other day I am not... Like wtf?

[heady lotus]

And I am in top 3, not in like top 90

[lunar trench]

Ok

[heady lotus]

[hallow gulch]

As Rebel mentioned, it is not a bug but rather how the system works. Once your account has been marked as suspicious, you will not be ranked until the security inspection is over.

[heady lotus]

Bruh this game marks legit players as suspicious and top ranking of any mode no matter too or fpp are 90 percent cheaters and pubgm does nothing about it

[prisma wigeon]

Please help. My account has been wrongly classified for 10 years, and I want to recover my account. I have not violated any of the rule violations. The account is paid for. What is the solution? I want to restore the account, and this ID number is attached to you. 5129763238

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma wigeon.

[fathom void]

@night cloak mam 👁️👁️🙏🙏

[night cloak]

@fathom void A screenshot video?

[night cloak]

the game got stuck there?

[fathom void]

No

@night cloak

@night cloak see 🙏🙏

[gaunt otter]

Hello Team PUBG Mobile, I only received my 365 Days Squad account because I updated the game using the Apple Store and this is my account since Season 4 and spent more than 10 thousand dollars on it. This account ID is 5280716705
And I have proof of my words that I did not violate the rules and did not charge in an unofficial way. I have all invoices and proofs. Please review my ban as soon as possible. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt otter.

[bright reef]

@gaunt otter don't use the word b*n

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @fathom void. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please do not use languages other than English, @hollow moat. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bright reef]

@chrome swallow

[storm flume]

Please avoid going off-topic, @bright reef. You may have unrelated conversations in #chat.

[bright reef]

ok

[fathom void]

Also Reported in game 🙏

[silver dragon]

Hi

Can someone help me do i get forgive from pubg for using this app duel space its not a chater

I got 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver dragon.

[hexed ember]

Hello PUBG MOBILE Team This guy has been using cheat for almost a month including Wall Hack and No Recoil. I request to PUBG MOBILE team to take this action as soon as possible as it is ruining the game environment.
It has a Mansion 2 IDs.
Thanks

[olive isle]

@hexed ember do you have screen record

[night cloak]

Report them in game or through https://bit.ly/3uDSJZv

@hexed ember

[dire badger]

is it allowed to play pubg mobile on iPad with keyboard and mouse?

[night cloak]

no

any methods that give advantage over other players are against tos of the game if you want to play wiht keyboard and mouse you can use an emulator

[viscid seal]

I found a channel with hacks plzz ban it https://youtu.be/w0Gs4TS8qYA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped patrol.

[sage jackal]

Why my gyro not working?

[languid niche]

I need help from PUBGM - Someone Linked their Social to my account in my absence and now they’re trying to use inappropriate hacks which I’m afraid of will lead to my account Ban.

[viscid seal]

@languid niche Just you unlink your account with you social media and transfer it

[tacit sun]

ANBeast

In game name ANBeast

[viscid seal]

@tacit sun just update your emulator and play bro .

[night cloak]

we dont provide support for pubg mobile lite

[viscid seal]

@tacit sun it is saying to update your emulator

[tacit sun]

Yes

But I am using Mobile not emulator

[viscid seal]

@tacit sun Have you played your account in emulator before

[tacit sun]

Yes

[night cloak]

@tacit sun we dont provide support for pubg mobile lite

[tacit sun]

Oh No

Is there way to unbanned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit sun.

[candid obsidian]

Best vpn suggestions for ios for latest updates

Please help me

[night cloak]

VPN is not recommended

[candid obsidian]

Ok bro just suggest me

[untold rose]

I can't get any delete account option please help

[night cloak]

@untold rose only players living in EEA region has that option

[untold rose]

So is there anything other way to delete this account?

[night cloak]

no other way

[agile latch]

Hey guys

How can i get pubg tournament card

[night cloak]

@untold rose You cannot delete PUBG MOBILE accounts.

@agile latch You can license your tournament in https://www.pubgmobile.com/cp/a20191127sssq/index.shtml to get such perks.

[tidal gale]

I had a bug or something were i was on Level 70 leveled up and when i checked pass i was still 70

[untold rose]

Ok

[normal mortar]

أهلًا !

[next finch]

My character id-:5685634786
Tuesday my rank was 308 so i got Conqueror on Wednesday and i didn't played any matches in Conqueror i was on rest on Wednesday but when i open my account on Thursday i wass in top 500 ranks but still i didn't got Conqueror what bug is this plz fixx it i am having trouble tommorow is the last day of season and i need to collect the frame of season 18 Conqueror else my all hard work would be wasted if i couldn't get the frame of Conqueror @Izzy Help Mepray

[night cloak]

Hello...
There is someone who stole my pubg account and broke the Facebook link of the pubg! Please recover my account from this hacker.

[real nova]

Hi after 1.4 update my account was banned 3 times 1 day 2times and 3 day 1 time they say using third party tools but I'm not using any third party tools my another account on same device is still working please help me my I'd 5582771149 even I uninstall and reinstall game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real nova.

[normal mortar]

Guys, how can I contact with the support? Someone told me I can contact with them here in Arabic also!

[median wing]

some one hacked my friend's id, can any one help him?

[uneven vapor]

Hello my account is ban for illegal uc top off can someone tell me is there’s way for unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uneven vapor.

[frigid wolf]

I have a question

[broken cave]

numeric user what is this

Please tell me

[wide wharf]

@median wing im also just got hacked, but still can use my account.
The hacker keep want to unlink my account.

[frigid wolf]

My prime plus subscription has 25 days to expire. Season change will affect it or not

[broken cave]

numeric user identification what is this place tell me

[median wing]

Hackers already unlined my friend's fb account, and do some posts in fb which is against their terms and conditions, as a result his fb account also deactivated by fb.

[pure geode]

I found a file no recoil that some players use to fix guns without getting a ban
And I want to attach the link and take necessary to disable it
file Link = shorturl.at/afnB9

[frigid wolf]

Pls reply my question answer

[warped parcel]

Which all devices support 90 fps?

[broken cave]

@polar marsh I want report on fake youtuber he is uploading fake video like free uc etc

[snow plank]

Hi PUBG MOBAIL team I would like to speak to an advisor I don't want an automatic text s from you please could I speak to an of your team thanks

[lyric cedar]

U meed to play 5 matches while in conqueror tier to get rewards. Ss shiws that u played only 1 match after reaching conqueror

[frigid wolf]

All you are sleepiy

I am waiting for last 15 min

I didn't get any reply

[lyric cedar]

No it will not affect. Just relax

[lyric cedar]

Now u got ur answee

[floral spoke]

I was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral spoke.

[lime temple]

Pubg I.d : 571964387
Pubg I.d Name :ッPAKッSAAD

Hello! please unban my account, my account is hacked The hacker first do unlink my account to facebook but he can not do that than he waste my 3660uc, 11000AG currency and than he use my sliver framgets, change server from Asia to KRJP change my country flag , tick on the option (age is under 18) and waste all my rp points which I plan to buy pink baggy skin I have 325 royal adventure drops. I am a sincer player of pubg mobile I never use any plugins or file not any cheats I recently get dependable tittle which you know get on 720 days login why I use any cheats on my i.d when I have different voice pack , gun skins ,character , vehicle skins season 13 to season 18 royal pass 100rp max hacker unlink my account but cannot do that than he demage my i.d he use any cheat or anything to destroy my account to get banned. hope you understand my problem and unban my account and one thing more I got banned when I am playing room with my friends why I use cheat on season 3 or season4 account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime temple.

[lyric cedar]

Really sad story bro, they dont have any solution for hacked accounts or useless bans. They only know how to make new skins.

[inland compass]

My blood raven tokens expired when even has 15 more days!

[compact pagoda]

Hello!
My account

Id: 5251159316
name: novaXURYRG

Tell me who you can contact about blocking an account for 10 years
08/24/2020 was blocked for no reason
I've always played fair! I did not use anything prohibited
A lot of money and effort have been invested in the account
I ask for help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact pagoda.

[next finch]

Bro but i should get Conqueror na everyday when i am on top 500 rank i will be Conqueror

[round aurora]

hi can any one tell me how to buy beard in season 19 with uc or rp points?

[lyric cedar]

Refer to bottom left of your ss, its clearly written reach conqueror and play 5 matches in it to get frame.

[fleet dagger]

@celest shadow any update for next patch update?

[next finch]

Bro i am not talking about frame i am talking about my tier i am in top 500 from 3 days but i get Conqueror on Wednesday only but after it i am not getting it

[celest shadow]

No information regarding that, @fleet dagger.

[lyric cedar]

In your second ss you are unranked i think other players got ahead of u. U cant take rest of a day when in conqueror, other will get ahead of u

[celest shadow]

You will need to be ranked Top 500 in your selected server to reach Conqueror. This is refreshed every day. Once you are ranked Conqueror, you only need to play another 5 matches to collect the Conqueror frame.

[fleet dagger]

There is so many bugs after update 😔😒

[next finch]

I know tha but i should get my Conqueror tier refreshed everyday even i am in top 500 still i am not getting why

[next finch]

Bro today my ranking 350 yesterday it was 338 but still i didn't got Conqueror yesterday and today too

[celest shadow]

If you are set to unranked, it may have been that your account is marked as suspicious by the security team. You will need to wait until this investigation is over to be ranked again.

[next finch]

@lyric cedar come in voice chat duo 1 i am explaing

[lyric cedar]

I got ur point bro u got ranked but still didnt get conqueror, thats sad but I cant do anything in this regard.

[remote falcon]

I need help🥺 can anyone help me?

[night cloak]

Yes @remote falcon

[hushed flower]

When is the next patch coming, there's are so many glitches in the game

[night cloak]

Never

Pubg mobile india

[wide wharf]

I was lucky enough to change my fb account immediately before he can do any damage there

[grave fulcrum]

Dear pubg mobile team,
My account got banned for 15 days before this time ends the update was released i updated then i saw the pan in my account when i tried to open it i found that iam banned for another 90 days so many players had this issue resolved except me please help me username: BIBxCORAZÓN
id: 5468452347 please reslove this issue as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave fulcrum.

[drowsy pewter]

Здравствуйте, я не могу сделать покупку за UC в размере 137 в груза удачи, у меня на аккаунте в момент покупки 198 UC, в момент приобретения пишет что недостаточно UC, что мне делать?

[storm flume]

Please do not use languages other than English, @drowsy pewter. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @remote falcon. Remember to read through #faq before asking questions in the support channels.

[thin halo]

There is no information regarding that. Hopefully soon enough.

[rain merlin]

Hey so I was just recently hacked and they unlinked my Facebook account that I log in with and now I’m not sure as to how I can get the account back

[zenith glacier]

Hello, my account has been hacked and the hacker has banned the account for 10 years. Please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith glacier.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[fathom void]

,😋 😩

[arctic kiln]

If I have deleted my twitter account which was linked with my PUBG account, is there any possible way to get it back?

[stable imp]

You use top up, refunding money it will cost ban

[analog fable]

Is it safe to make in-game purchases? Like safe from illegal top-up bans

[minor ember]

@celest shadow I did the dns thing and it worked XD , thank you <3

[celest shadow]

I'm very glad to read that! Happy gaming.

[minor ember]

Thank you!

[night cloak]

He is using pubg hacks and giving them also https://youtu.be/p_HN9fN1xw0

@lime juniper

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

Some More screenshot

[celest shadow]

You can report it through the form when it is available again, @night cloak.

[night cloak]

This from?

[celest shadow]

Yes.

[night cloak]

This from is closed

[analog fable]

hello i'd appreciate it if someone could enlighten me :)

[celest shadow]

When it is reopened again, you can report the YouTube channel.

[celest shadow]

Yes, of course. The only official method of purchasing UC is in-game and/or through https://www.pubgmobile.com/pay. Any other methods are not recommended.

[analog fable]

So for the recent illegal top-up bans, those cases were because they bought uc from other unofficial sources?

[rain merlin]

Does pubg actually help with account issues

[celest shadow]

Precisely.

[analog fable]

Alright, thanks a lot!

[celest shadow]

Should you have a concern regarding an account related issue, you can contact the customer service in-game for further assistance. Please refer to subpoint 5.4 in #faq for further instructions.

[rain merlin]

So for the screenshots I needed to provide I gave it to them after their message thanking me for providing my info would they have sent eh screenshots provided thereafter?

[little siren]

If i m using parrellel space my account were ban is it work @celest shadow

[celest shadow]

Can you please provide a screenshot of your conversation with the customer service?

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[night cloak]

Pls help guys idk what is this i can't login to me account

[little siren]

@celest shadow what 3rd party app ?

[night cloak]

@little siren u play with hack or virtual that's what 3rd party mean

[zealous turret]

you are not allowed to use virtual spaces @little siren

[night cloak]

Guys help

[zealous turret]

what did you use to sign in@night cloak

[night cloak]

@zealous turret login with pubg email and pw

[zealous turret]

do you know if someone else had access to the account @night cloak

[night cloak]

No no one can access me account and i have 2 account and i still have same pb

[zealous turret]

did you change any game files?

[night cloak]

@zealous turret nope

[wide wharf]

How can i report someone who hack my account?
He using the same name on his main account (above) and change mine to match his (below).

[zealous turret]

can you make a alt account and see if it works

[night cloak]

@zealous turret still same pb i already try

[livid plover]

have the same issue. regular for me after each update its easy to fix

[night cloak]

Hey! I don't know what's happening, but I'm having the issue since today and it's my first time facing this. I've downloaded pubgm from the official website, it was working fine but suddenly things took a turn today. My joystick wasn't responding at all! I tried hard for fixing it, reinstalled around 4 times and did the in-game repair too but nothing change, it gets fine for a moment but after a match or so it is getting stucked. I really need a solution for this.

Kindly help me out , if there's any possible way to fix it. (*My device is not having any issues)

@livid plover soooooo how i can fix the problem bro did u know how

[livid plover]

DMs please 😁

[night cloak]

@livid plover okeey bro

[zealous turret]

usually when it says that a hacker changes the src version in files

to 99999

[hallow gulch]

In order to fix the newer version issue, you will have to wait for the next update, that is sadly the only solution. This happens when your account has been accessed through a different version of the game. In the meantime, please make sure to secure your login information, @night cloak.

[night cloak]

Can anyone get me a solution? 🥲

@hallow gulch if i change me account pw that's will be fixed?

[hallow gulch]

Please submit a report in #old.

[night cloak]

@hallow gulch i can't wait all that time :(

[hallow gulch]

Please do not mess with the files of the game, as that might lead to bigger problems, possibly causing your account to be at risk.

[storm flume]

Please contact the customer service for further assistance, @wide wharf.

[night cloak]

@hallow gulch i have good account i can't mess with files bro i can't lose it

[hallow gulch]

We ask of you to be patient.

[night cloak]

But i download the update from discord beford pulied in me country and this happen to me ( i download it from this server)

@hallow gulch okey thx

[hallow gulch]

Your account has been hacked soon after updating, the update link found in #news is the official link provided by PUBGM.

[night cloak]

Yea bro i download it from this discord server@hallow gulch

Me english is not that good sorry

[hallow gulch]

Make sure to update your passwords, enabling 2FA and check your social history before proceeding with solving the issue.

[night cloak]

@hallow gulch wait there's 2FA in email and pw login?

If i change me pw i can get back to game?

[hallow gulch]

2FA is available if you log in through Facebook. Please note that the issue won't be solved until the release of the new update.

[night cloak]

If i uninstall the game the issue will be fixed?

Cause this pb happen to me 2 accounts

Or i think just someone hack me

[hallow gulch]

No, your account is the source of the issue.

[night cloak]

Why my brother got ban?
He wasnt using anything

[hallow gulch]

Someone has, hence why your account is facing this issue.

[night cloak]

Oh thx soo there's no way to fix me issue now i need to wait the next update?

[hallow gulch]

Yes, @night cloak.

[night cloak]

@hallow gulch okey Thx

[hallow gulch]

You're very welcome!

[night cloak]

I have just one question is vpn get me get ban@hallow gulch ?

[hallow gulch]

We do not recommend the usage of VPNS.

[night cloak]

@hallow gulch because vpn fix me ping

I have bad net is that allowed to play with vpn?

[fallow hearth]

@hallow gulch Someone have hacked my google play games and my pubg acc is compromised now so plese help me to unlink faster

[hallow gulch]

We highly suggest you get a better internet.

[hallow gulch]

Please contact google support regarding your hacked account before proceeding.

[night cloak]

Yea i will

[night cloak]

Okey thx for ur time bro

[fallow hearth]

Ok i will but if i didn't get my acc back so what i can do

[hallow gulch]

If so, then please contact in-game customer support to get the unwanted account/s unlinked.

[fallow hearth]

Ok thanks for your reply❤️

[night cloak]

so i bought the group perk thing and will i get the royal pass?

I know who hacked me account and i saw him now pulied me account pw and email in telegram group and all those members login to me account how i ca' get it back

[hallow gulch]

We do not handle account suspensions here, please avoid repeating such.

[night cloak]

What about rp perk thing?

[hallow gulch]

Once the team is full, you will receive in the mail a royale pass card, which is valid and usable once the season starts.

[night cloak]

k thanks🙏

[hallow gulch]

at this point, please contact customer service for assistance.

[night cloak]

See he pulied me account here 🙁

Contact in-game support, @night cloak. The discord server can not assist with account related issues.

[night cloak]

@hallow gulch idk where

@night cloak idk where

Kindly refer to #faq subpoint 5.4, @night cloak.

@night cloak okey thx bro

You’re most welcome, @night cloak! Have a great day/night ahead. 😁

@night cloak but there's another big pb with me login so i need to another way to contact without login

Refer to the subpoint given I believe it gives you two options.

There's like 100+ on me account 1

[night cloak]

Oh thx i see it now

No worries. 😉

[hallow gulch]

Here's a closer look.

[night cloak]

And someone login me account with virtual i get bann 24hr i need to contact support fast

[deep dew]

ID player 565059478 Let's demand respect for the women's pubg m community

[celest shadow]

We're very sorry to hear that this had happened. If you have details about this player, please report them in the game with the reason: verbal abuse. Thank you for your continuous support.

[deep dew]

Misogynous Insults

[night cloak]

Oh ok

[hollow hare]

Hi pubg team . I have been playing this game for more than 2 years and since season 2 kindly unban my account as I have not violated any policy
Name: INF๛Omega
ID: 5133301059

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow hare.

[rain merlin]

The scribbled part were the screenshots. Provided

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @steep cradle.

[celest shadow]

That is good, all you need to do now is wait for the customer service to unlink it for you.

[night cloak]

what happens if the rp group is isnt full

after the event ends

[zenith marsh]

Hello hacked account how to restore and return prompt?

[night cloak]

Can you still access your account, @zenith marsh?

[crude dragon]

As i told earlier my account got hacked by hacker and no one support / help. Let me clear if you not bring my account back get ready to ban again it's open challenge. And don't underestimate power of a comman man i have all proofs if you need. Help me or ready to ban... I spend 3 years on game, so I won't leave you. And you will have to help me.

[simple epoch]

You will still receive the RP upgrade card when the event ends.

[zenith marsh]

@yes

[night cloak]

I want to ask. I had a stolen account, I was able to log in to it, but since yesterday I can't do it again and it shows me that a new version is installed, but I have everything the latest downloaded what the App Store showed me. I still have FB and GameCenter connected in my account. I have already written to the customer service, they wrote that I have to wait 60 days, but after the day they wrote me off and asked me some data that I sent. But the conversation was still open to me.

[rain merlin]

Will I be able to get my account back?

[night cloak]

We cannot speak on the support teams behalf, @rain merlin. Kindly wait patiently for their response.

[night cloak]

Kindly contact in-game support.

[zenith marsh]

In game support provided data and silence, a month has passed

[night cloak]

You’ve done everything correctly. Unfortunately 60 days is the fastest and only way to try recover your account. The conversations will stay open until your support agent has dealt with your ticket.

Hello i need some help

[night cloak]

Oka thx

[night cloak]

Kindly note that if you’ve contacted them correctly it can take upto 60 days for them to handle such cases.

I wanna buy something in mystery drop but it says i dont have enough uc while i do have enough

[little silo]

Hi PUBG team. Apologize in advance, my account does not mean to violating regulations PUBG Mobile policies. I have been playing pubg since sesaon 2 until now, I have never cheated on the tools in playing pubg mobile,even though I didn't do anything wrong..
Nick : EVOSxBeepó٭ 
ID : 5100615487

[night cloak]

Could you please attach some screenshots of the issues you’re facing, @night cloak?

Yes i will post them in media channel

[zenith marsh]

I contacted them through in-game support through another account

[night cloak]

You’ve permission to attach files in this channel, @night cloak.

Its the tracksuit pants

[finite aspen]

Hello. I have an issue with UC. I have purchased 600uc twice at May 10 and 11, but it's missing on my account.

[night cloak]

Have you tried repairing your game, @night cloak?

I gonna try that now then

[night cloak]

Kindly contact in-game support to see if you’ve accidentally spent your UC.

[frozen schooner]

Is there any chance of coming back Zombie mode? @celest shadow

[night cloak]

There’s no information regarding, @frozen schooner. But it’s always a possibility.

Might come back on Halloween just like last year. Also depends on which zombie mode? If it’s infection I’m pretty certain it will come back this Halloween the other zombie mode no idea. @frozen schooner

[finite aspen]

They don't replying for 3 days already

[night cloak]

@night cloak still doesnt work

Please be patient, @finite aspen. The support team receive a mass number of reports daily and need time to get through them all.

[finite aspen]

Is there way to see my uc spending history?

[night cloak]

Could you please try re installing and uninstalling, @night cloak?

In-game support can help with this, @finite aspen.

Okay

[zenith marsh]

No way to speed up the recovery process?

[night cloak]

Unfortunately not, @zenith marsh.

@night cloak still not working

Are you able to take a video of this issue so I can have a better look, @night cloak?

Sorry for the inconvenience.

My settings is now changed too

[night cloak]

Yea i will

Thank you.

[storm flume]

Please do not use languages other than English, @robust pond. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Could you please try restarting your device, @night cloak. If this does not work unfortunately i myself do not know of anything else you can do other than reporting the issue in #old.

I think restarting device wont work since i reinstall the game

[celest shadow]

Please report this issue in #old with the screen recording you currently have attached, @night cloak. We have a few other players reporting the same issue.

[night cloak]

Thank you

It has an 1hour timer on it so cant post video

You can edit your message and add this link, @night cloak. https://cdn.discordapp.com/attachments/481200416349224980/842661901652721684/video0.mp4.

[night cloak]

Thanks

[celest shadow]

Yes, you may follow the instructions above. Please do not forget to include the following details as well, @night cloak:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[lavish remnant]

Need help

I had lost my 12k uc

I had lost my 12k uc worth 833 coins now event spin date is 31/05 so why my coins are expired today

I had spend my Salary for that and I didn't get outfit or anything today I am using some more money to get that Xsuit via 1000 coins bt today I see my all coins are gone

Need help plz provide me help

I am help less now

[mortal apex]

Please contact the Customer Service for further assistance, as we cannot help with account related issues, @lavish remnant.

[lavish remnant]

Bt I want to know that this spin date is extended then why my coins are expired I only want that solution

[night cloak]

@lavish remnant Tina already told you to contact customer service.

[lavish remnant]

Bcoz I had spend my full selery for that

They are not replying anything

🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️ other wise I am coming hear

[mortal apex]

Was your Mailbox full?

[little silo]

where i can get contact Costumer Service ?

[mortal apex]

You may refer to subpoint 5.4 in #faq.

[little silo]

this true im always waiting he reply my message

[mortal apex]

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may wait for their response or start again a new conversation.

[solemn flax]

Please support me my pubg I'd is ban mythic fashion account

[woven magnet]

@mortal apex I emailed customer service and they said we are in korea so its hard to understand you… then I translated in korean for them and they though I play korean version🥶

[night cloak]

@lavish remnant

[woven magnet]

@night cloak it is extended have a look at the date above

[night cloak]

That’s for redeeming rewards, if you still have the coins.

[heavy vortex]

His coins expired👀

[woven magnet]

Yeah

[woven magnet]

Thats what I am thinking LoL how to redeem rewards without the coins

[whole glade]

There’s a bug with my game now my control is messed up
Device : iPhone 12 Pro

[heavy vortex]

..

[night cloak]

My pubg Mobile account was hacked. My IGN was changed. The flag was changed. My UC was used. None of my social media accounts were hacked. Kindly help me! This is a clear data breach from Pubg Mobile. I need help to change my name back to what it was.

@night cloak can you still access to your account?

[whole glade]

This is the original control

[night cloak]

@heavy vortex he probably bought UC from third-party website.

[woven magnet]

@night cloak Probably a glitch

[night cloak]

Yes abosolutely! I can do everything normally

[river dagger]

Do you have third link email connected?

[night cloak]

@night cloak So you want to change your name to your old name? You can purchase a username changer card for 180 UC in shop.

I have same glitch my coins expired

[mortal apex]

This is known bug. We hope they will fix it soon. Feel free to share your concerns in #old, @whole glade.

[woven magnet]

See @night cloak

[whole glade]

How about my controls bruh

[mortal apex]

May i know your country?

[woven magnet]

Australia

[mortal apex]

Unfortunately nothing can be done, other than wait for it to be fixed.

[night cloak]

So you mean i should be spending money for the fault from Pubg Mobile's side

[whole glade]

Wow nice game

Why is there so many bug after the update

[night cloak]

“My pubgm account was hacked” who is fault is this? You couldn’t keep your social media accounts safe.

[storm flume]

Please contact the customer service for further assistance, @solemn flax.

[woven magnet]

@night cloak bro tbh u know nothing LoL

[night cloak]

This is a serious issue as in how was my account accessed. My social media accounts weren't hacked! I have specified this.

[woven magnet]

1 Million 3rd links are leaked

[heavy vortex]

If you have email linked, change password. @night cloak And log out from all devices that should work if the email got hacked. the 3rd link.

[river dagger]

His game account has been accessed by someone. Their social media are safe.

[night cloak]

How his game account has been accessed via email??

[woven magnet]

Bro!!!!

Email that is linked???…

[night cloak]

2 factor Authenticator still exist.

[heavy vortex]

not on 3rd link

[woven magnet]

@night cloak broo!!!! No 2 factor there

[tiny garnet]

i forget my linked email how can i know my email please ?!!!!!

[night cloak]

@tiny garnet Try to contact customer support.

[remote falcon]

Bro

[river dagger]

Yeah, you should change the password for the third link immediately and logout from all devices. This is the only solution for now.

[remote falcon]

I forgot the email address i linked now what can i do?

[night cloak]

I have my pubgm via google play services! Everything thing exists! My google account is safe though i changed the password. Also i logged out from pubgm ( logout from all devices) but i need my name and everything back which should be provided by pubgm and not me! I am not willing to spend my rename card fro the company's fault

Understandable, have a nice day @night cloak

[woven magnet]

@night cloak change the email password… go to login screen… other… email and then enter your email and there is an option forgot password

[whole glade]

Do i have to reset my controls?

[woven magnet]

@whole glade it is a glitch will be fixed in a patch

[night cloak]

@whole glade I know it’s a glitch in TDM where your buttons are larger than usual.

[whole glade]

Because its all gone

[woven magnet]

Also in classic

[whole glade]

Its the same for a modes

Its messed up not larger

[mortal apex]

Unfortunately it won’t change the situation. You will need to wait patiently, @whole glade.

[whole glade]

From this

To this

Rip control

[woven magnet]

There are several serious glitches we have to wait to be fixed

[mortal apex]

What was your issue?

[woven magnet]

@mortal apex dm

[night cloak]

Did you copy the 3rd person controls to TDM ?

[whole glade]

Yes

[river dagger]

Really did they say that? Can you show the screenshot of conversation?

[feral forge]

we cannot help you in this regard, it is your own email so only you should be able to know it.

[woven magnet]

@river dagger yup I emailed wait

[night cloak]

Try to copy the 19-digit numbers from your controls and reset the settings and paste it again

@whole glade

[whole glade]

Oh ok

[whole glade]

I dont have my 19 digit number even on classic controls

[night cloak]

Also i received this mail

[river dagger]

You might have contacted the customer support for Kr version, I think in-game customer support is the best way.

[whole glade]

I’ll have to refer to the ss

[night cloak]

Layout share code copy your layout code the one you use the most and reset the layout and paste it again

[whole glade]

Ok

[night cloak]

I had downloaded pubm via this link

[unkempt kestrel]

hello, a youtube channel is deceiving people with a fake uc program. Using illegal method, I request you to ban this fake youtube channel and take action on this channel. Is there an authorized person to help, I can link the channel. This channel is defrauding people using the name tencent games. please have an official contact me. I want to ban this channel.

[woven magnet]

@river dagger for my issue ingame support is closed when I mention it

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @unkempt kestrel.

[remote falcon]

Is there any other way? Plz

[whole glade]

I tried its still the same

[river dagger]

Can you share the email of pubgm support which you used?

[unkempt kestrel]

not working this form

[woven magnet]

Sure @river dagger

[e-mail] @river dagger

[night cloak]

@storm flume can you help with this?

[feral forge]

you may try to contact the in game customer service for further assistance.

[analog fable]

Is seagm.com considered an unofficial partnered website for top-up of uc?

[remote falcon]

Ok

[woven magnet]

Its automated as well maybe

Got the same reply twice

[river dagger]

Thats the email for Pubg mobile kr

[woven magnet]

It is given on global LoL

Which one is global then?

[feral forge]

only Midasbuy is authorized as the Official 3rd Party purchase website, @analog fable.

[river dagger]

I still cannot see the email in this screenshot 🤔

[woven magnet]

Ish w8

[river dagger]

This email is for global version no doubt.

[analog fable]

So even tho it is a trusted website, we may be banned for uc purchases from seagm?

[mortal apex]

It will be reopened soon.

[woven magnet]

@river dagger reply was from a diff one

[mortal apex]

We only recommend to buy through in-game or from the official method:

• https://www.pubgmobile.com/pay. No other methods.

[tawdry hamlet]

my account was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawdry hamlet.

[analog fable]

ahh that's unfortunate. thank you :D

[river dagger]

Its not understandable. You sent email to PUBG Mobile global support and got reply from Pubg mobile kr support ( different email )

[woven magnet]

Bro Chill… not alone😂😂😂

[woven magnet]

Crazy don’t want to help Lol thats it😂

[feral forge]

you should contact the in game customer for further assistance. however, you will have to purchase another rename card in order to change your name again, @night cloak.

[whole glade]

Is it legal to buy uc from 3rd party website?

[woven magnet]

@whole glade No only midasbuy or ingame

I prefer midasbuy though

[whole glade]

Yea me too

[woven magnet]

Cheap😂

[whole glade]

Yea

[woven magnet]

Not really though but better than ingame

[whole glade]

Lol in-game in abit more expensive

[woven magnet]

Yes and more uc as well😂

[whole glade]

Yeaa lol

[neat mason]

Your lucky, Kr version replies to email while global dont. Lol

[woven magnet]

@neat mason not lucky lol still wasn’t helpful

[neat mason]

Mine got hacked, no cs responded for like a week. Now hacker banned my account for 10 years. PUBGM cant even help me bec of there unfair terms and services.

Goodluck bro, hope it wont happen to you as well. But i guess, KR ersion is different from global. They might cater well to your needs, unlike global. Only cares about money

[woven magnet]

👀❤️… hopefully bro I still have a hope

[hallow gulch]

Selling UC is against the game's TOS, failing to abide will result in punishment, @tough heart.

[night cloak]

I still have a question if my account is returned, the support for returning my EU server account also knows that the hacker who got me there set up KRJP.

[feral forge]

however, you will still have to wait for the cooldown in order to change back to your selected server again.

[night cloak]

How do I report cheating materials?

[little silo]

Good Afternoon Tencent Team,Apologize in advance, my account does not mean to violating regulations PUBG Mobile policies, I feel I didn’t make mistake, I played normally, please review again, thank you, please help...
Nick : EVOSxBeepó٭ 
ID : 5100615487

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

Please refer to subpoint 2.12 in #faq for further information, @little silo.

[grizzled lichen]

Please help me my pubg account is hacked and i have all prove conversation of hacker and my phone number and 3thlink i have hacker has unlink my social media

[feral forge]

do you still have access to your game account, @grizzled lichen?

[grizzled lichen]

Yes

Phone number and 3link

@feral forge

[true tulip]

Is there any way to change my region to my country without waiting for the cooldown?

I want to link my phone number

[feral forge]

you may refer to the steps in this screenshot as reference, please contact the in game customer for further assistance, @grizzled lichen.

[feral forge]

no, it is not possible.

[true tulip]

What if someone accidently changed it

[feral forge]

they will have to wait for the cooldown to be over, there's no other way.

[grizzled lichen]

@feral forge i do it but hacker has ban my account for 1day

[wet shell]

I want to unlink my gmail account . Someone else is using it . How can I unlink it?

[storm flume]

Please contact the customer service for further assistance, @wet shell.

[wet shell]

Where can I contact?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @wet shell.

[grizzled lichen]

I have the conversation of the hack

He is add no my instagram

[feral forge]

please contact the in game customer service, as we cannot assist you with account related issue here on discord.

also please be advised that if your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[grizzled lichen]

My account is 1 day ban

[lime nexus]

Hello ... I got daraz gift card from pubg invite a friend event but the code is not working

[short steeple]

@feral forge hi guys i wanted to ask if there would be another codes for mohammed henedy voice because the code last time used on 3 min so is there another ones will be out soon?

[feral forge]

it is a regional event, you may want to contact the relevant organiser, please refer to sub point 3.1 in #735483472432594994, they might be able to help you with such inquiry.

[feral forge]

we do not have information in such regard, feel free to share your concerns and suggestions in #old.

[short steeple]

suggestions even that on regional event?

[grizzled lichen]

Please help me my is has upgrade skin

@feral forge

[weary epoch]

Why can't I gift popularity to my friend?

It says i need to play 15 minutes and be lvl 25

[feral forge]

it is the new requirement of sending popularity to other players.
from now on, before you can send popularity to other players, the following requirements must be completed first:

• reaching account level of 25.
• spend 15 mins in battle in a day.

[short steeple]

you must play at least 15 min and your level must be more than 25

[woven magnet]

And the glitched ones will be fixed hopefully 🥲

[weary epoch]

In a battle or in lobby?

[short steeple]

battle

[weary epoch]

[feral forge]

please contact the in game customer service, as we are not able to assist you with any account related issues here on discord, @grizzled lichen .

[gloomy rampart]

I purchasef prime plus.
But Not able to buy item with bp
Its snowing requirs prime

But already have prime plus
Then why should i buy prime

[night cloak]

hello i need help anyone ??

[celest shadow]

You purchased Royale Pass Prime Plus subscription, this is not the same the the Prime Plus subscription, @gloomy rampart. You can subscribe to the Prime/Prime Plus subscription via the Crown icon beside your username in the lobby.

How can we help you, @night cloak?

[night cloak]

about the group purchase perks

[celest shadow]

Sure, please state your inquiry.

[night cloak]

i have just created the groupd noone has joined will i get the rp or not now ??

[celest shadow]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[night cloak]

will my uc goes waste or not ??

[gloomy rampart]

Tnx piston

[celest shadow]

No, it will not. You will purchase the Season 19 Royale Pass at a 5% discount, 570 UC.

[night cloak]

yeah i have created the group and 570 has been cleared from my account but there is noone in the group

where can i get those friend to join can u help me ??

[celest shadow]

You can ask other players in #pubg-mobile, #media or #activities to join your group, @night cloak. You will need to copy your unique group ID and share it to others in the server so that they can join your group.

[night cloak]

thank you piston for the help

i can paste the photo their or not ??

[celest shadow]

You can send images in #media.

[night cloak]

in other chats could i ??

[celest shadow]

You will need to obtain the Mythic level role in order to send images in the discussion channels. Please refer to #735483472432594994 for further information, @night cloak.

[night cloak]

after someone enter can they exit the group or not ??

[celest shadow]

They cannot exit your group.

[vestal verge]

Pubg had said event had extended

[gritty glade]

@celest shadow what about PUBG MOBILE PARTNER title of Indians? They also removed?

[gloomy rampart]

@celest shadow
Which one i should buy for next time?
Rp prime plus or prime plus?

[celest shadow]

Even if your group is not full, you will still receive the Royale Pass Upgrade Card that you can use for Season 19, @night cloak.

[fiery ermine]

i have poco x3 pro ( Snapdragon 860 Qualcomm and Display frequency 120 Hz )
But my game does not support 90fps, I hope you update the game so that my phone supports 90fps

Thank you

[celest shadow]

They have different perks and rewards. I recommend reading them through and see what is best for you.

[night cloak]

thanks i was worried about my uc will go waste

[celest shadow]

Please make sure to read the event rules and be careful in the future, @vestal verge. Should you require further assistance in this regard, please contact the customer service in-game:

[celest shadow]

I unfortunately do not have any information in this regard.

[celest shadow]

You may submit your feedback for the game in #old.

[fiery ermine]

ok thanks

[vestal verge]

@celest shadow

Here 31 may

@celest shadow

[heavy vortex]

Also Alp said his coins weren't expired. So can't be the date as 14th.

They expired for me too🥲

[wide void]

@vestal verge this might be a bug

[vestal verge]

I lost my money

[wide void]

It is possible as the game and whole stuff will be different so there is no reason for them to have the title

[vestal verge]

@celest shadow I will get it back ??

[celest shadow]

I am aware of this event date. You can report the issue to #old with all the details for now, while I try to obtain more information in this regard. Thank you.

[vestal verge]

@celest shadow I need to report a big data leak of pubg 3rd mail logins

😅

[wide void]

@vestal verge you can use #old Or via Email contact PUBGM directly

[vestal verge]

@wide void they will not reply me 😂

In dark Web they are selling 3rdmail logins id and password@heavy vortex

[wide void]

@vestal verge it might take some time to replay due to the Pandemic situation

[wide void]

There is nothing that can be done regarding Dark Web

[vestal verge]

There is data leak of pubg mobile

[wide void]

You might want to delete that 🤷‍♂️ as you are interfacing the privacy of users

[vestal verge]

@wide void lacs id and password is leaked

[wide void]

That might get you punished

[vestal verge]

@wide void I was just showing

U proof

[wide void]

@vestal verge yes I am a aware of the issue and I hope pubgm is as well you might report it on email with images attached

[vestal verge]

Can u pls Patched it

[celest shadow]

These are merely rumours unless confirmed with an official statement.

[vestal verge]

So many people are losing they ACCOUNT

[heavy vortex]

So many people recently started getting hacked in a blow. what more prooof you need😭

[wide void]

Exactly most of them are banned or unavailable 🤷‍♂️

[vestal verge]

@heavy vortex

@heavy vortex wt proof u need ?

They are baning the Accounts for Unlink

[wide void]

You should report it directly to the PUBGM corporation via email if you believe you have all the required proofs

[vestal verge]

Guy I'm just trying to help but still u r baning me

[wide void]

@vestal verge the word you are using in msg is muting you

@celest shadow elaborate as I will be muted again if i use it

[celest shadow]

Please avoid using the word ban when communicating in the support channel, @vestal verge. Feel free to report the matter to the customer service in-game or send an e-mail to this address:

▫️ [e-mail]

[vestal verge]

Ok

@celest shadow can I dm u

[late mica]

Hi

[vestal verge]

@late mica Hello

[wide void]

Avoid general discussion here as this is support channel use #chat instead

[vestal verge]

Ok sir

[tacit orchid]

Guys he flew

[wide void]

You might get punishment

[late mica]

I was playing my game properly. I won the game and then I changed my internet. When I came back into the game, I saw that I was banned from the game for a month for breaking the rules.

[vestal verge]

No pls don't do that

[wide void]

You can contact in-game support for this issue

Only they can help regarding the issue you are facing

[late mica]

I was previously banned for a week.

I've written to in-game support many times.

But they didn't help.

[wide void]

Unfortunately No assistance can be given in the discord server regarding this

The only way to get help is contact in-game support

[vestal verge]

@late mica mail to pubg

[wide void]

It might take some time to get responses due to Pandemic situation

[night cloak]

How do I contact a PUBG official please help.

[wide void]

You can contact PUBGM officials via E-mail

◽[e-mail]

[wide void]

[night cloak]

My account was hacked and the thief linked the account on Twitter, can you help me unlink Twitter?

[wide void]

You can unlink the twitter by the unlink process if you face any issue let me know

[wide void]

@celest shadow help here

[fallow hearth]

My email got hacked please help me to unlink my acc

[storm flume]

Please contact the customer service for further assistance, @fallow hearth.

Please contact the customer service for further assistance, @night cloak.

[celest shadow]

Only the customer service in-game will be able to assist you to unlink an unauthorized person's social media account. Please refer to subpoint 5.4 in #faq for further instructions.

[fallow hearth]

@celest shadow

[wide void]

Contact ingame support

[celest shadow]

You may refer to my message above as well, @fallow hearth.

[fallow hearth]

Ok thankd

[night cloak]

Yes, I have a problem removing the link from Twitter, it tells me I need 21 days to remove the link and it's unbelievable.

[fallow hearth]

Ok

[wide void]

You might contact ingame support for assistance

Or customer support via email

[feral forge]

the email is for general inquiries, therefore, only the in-game customer service will be able to assist with account related issues.

[night cloak]

The support service does nothing. I have tried a lot, but have not reached a conclusion

[wide void]

Only they can help regarding the issue you are facing

[weary edge]

When will the iPhone 12 glitch be fixed??

[hollow glen]

How to get new lobby theme please ?

[wide void]

You might report it in #old

[livid seal]

Please my friend account got a banned after he update the game for 365 days saying that he use an illegal method to buy UC but that’s not true he bay from pubg website, he contact the customer service in the game they didn’t help him even here they didn’t help me , please guide me guys

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid seal.

[weary edge]

Already did that almost 20 times now 😦

[wide void]

Update your game and you will receive the new lobby theme change it from inventory

[woven magnet]

That happened because of a glitch… all you need to do is wait and hope it restores… hopefully…

[wide void]

Then it might be in progress due to Pandemic situation work might be slow but development team will be surely working on it

[hollow glen]

@wide void of course i updated it bro but nothins appears in inventory

[night cloak]

They say that I wait 21 days, what is this nonsense?

[wide void]

Did you collect via ingame mail?

[hollow glen]

@wide void nothing in mail also

[wide void]

Ingame support can help with unauthorised removal or unlink

[night cloak]

what's new in 2 mb update?

[wide void]

There might be a patch for some known bugs

[night cloak]

My friend did not help me, please understand me

[wide void]

Discord server is only for assistance, only ingame support can help with unauthorised unlink

[feral forge]

you may refer to the steps in this screenshot, please contact the in game customer service as only they are able to assist you with account related issues, @night cloak.

[wide void]

You can check events for the new update rewards

[little siren]

My account is login in newer account of version

@polar marsh reply me

[storm flume]

Please contact the customer service for further assistance, @little siren.

[little siren]

How

[wide void]

Via clicking on icon in game of customer support

[little siren]

i m try to explain my problem but they can't help me

[celest shadow]

You can access the customer service via the Help option on the login menu.

[wide void]

Only they can assist you

[proud crown]

So any news about when 90pfs will be released to ROG 5?

[night cloak]

I did everything and sent them all the purchase receipts but nothing was done, PUBG Company is the worst company on earth.

💩💩💩

[little siren]

Can u help me what i m say CS in pubg

How my game were normal

@celest shadow what i m say him

[wide void]

Just tell them the issue and keep replying with answers

[little siren]

@wide void yes i say my game version is high they reply but his reply is not solving my problem

[lavish remnant]

I had lost my 12k uc worth in pubg mobile

[wide void]

You should try updating the game

Or reinstalling the game with official sources

[lavish remnant]

The blood ravan spin new updated date us 31/05 so i have 833 coins nd today I got mail from pubg your item is expired 💔

[stable aurora]

how many paint can u buy from clan at a time ?

[wide void]

You can use #old

[lavish remnant]

This is the proof 😭 i want my coins back bcoz I need to get Xsuit

[wide void]

Refer to the msg above

[lavish remnant]

Means bro?

[stable aurora]

@wide void can u pls tell

my clan is lv4 so i don't know

[wide void]

Use #old post images there with details of the issue

[stable aurora]

how many paint can u buy from clan at a time ?

[lavish remnant]

From where bro?

[wide void]

Don't repeat the question again and again wait please

[wide void]

#old post images and details in this channel of the issue you are facing

[heavy vortex]

@stable aurora 30 per season

[stable aurora]

like 30 at a time ?

all together

[heavy vortex]

It's your wish you can buy at a time or once a day, so yes

After 30 you have to wait for next season.

[lavish remnant]

#old
I had lost my 12k uc worth today morning I had see mail from pubg your item is expired but PUBH MOBILE already update that date before 4 days ago to 31/05 so why my coins are expired at old date it will be already showing new date in that blood ravan spin so why my item is expired today at old date I want solution bcoz I want that Xsuit that why plz #questions help me to find solution bcoz I had you my salary for that Xsuit 😭💔

[wide void]

Bro post this msg in the channel mentioned not in this channel

Click on the #old and post this whole msg there with you character I'd mentioned

[lavish remnant]

That has tag channel 😢 tnx for support bro

Okay bro I will wait

[wide void]

You are supposed to post this msg in #old just click on this and paste the msg in that channel

[obsidian epoch]

Guys do u know when new tdm map will be released 🤔?

[sick shale]

June 1

[still frost]

Any mods active I need help

[wide void]

@still frost I am not a mod but still can help

What issue are you facing.?

[still frost]

My ID is getting hacked and someone changed my in game name and used my silver fragments and uc and popularity points

I need urgent assistance

[bright reef]

by which social media is your account linked?

[wide void]

Firstly, Account security was your responsibility

Secondly, contact ingame support

[still frost]

Fb and gmail but both have 2 factor authentication activated

[wide void]

Discord staff is unable to help you

[bright reef]

but I can

[wide void]

Contact customer support

[bright reef]

are you able to log in?

in pubg

[still frost]

No login is done from fb or Gmail

Yes I'm still able to login

[bright reef]

ok

Do what I say

go to setting and log out

there will be log out of all other devices option

click it and log out

[still frost]

He's changed name from ṩcØrpïØ几 to PAKISTANisLoVe 😭😭

[bright reef]

and change your both fb and gmail's password

maybe that will work

if that doesn't help contact customer support

[still frost]

I had changed it now and changed it a few days before

[heavy vortex]

Do you have email linked, the 3rd link? @still frost

[still frost]

@heavy vortex Email linked option below social media accounts icon?

[heavy vortex]

yes.

[still frost]

Yes i linked it why?

Plz plz help me i don't want to lose my account i had gathered every rp items from s7 to s18

[heavy vortex]

First log out all devices from basic settings. Then choose the email option to login. There write a wrong password and click ok. Forgot password option appears. Click on it and add a new password. Use the new one to login. This should be enough. @still frost

[still frost]

@heavy vortex Wait I do it now plz stay here plz i will be back

[heavy vortex]

As you said your google play and fb are safe and 2fa enabled. Only the 3rd link can be the way to hack.

[still frost]

Ok thanks I will do it now

[bright reef]

should I unlink that third link?

Is it better to unlink it?

[lavish remnant]

Thanks for your support 💝

[heavy vortex]

Unlinking isn't possible as for now. @bright reef

[restive jungle]

my friend's account was banned unnecessarily he didn't used any hack but still he was banned 51454360860
he was playing since season 2

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive jungle.

[night cloak]

My account was hacked and the thief linked the account on Twitter, can you help me unlink Twitter?

[fleet wigeon]

You should contact in-game customer support for this issue 😊

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I called customer service but they haven't done anything for me and my account is still hacked😩

[fringe needle]

Pubg India
Bgmi ..will our account be back?

[still frost]

Plz plz do it I'm unable to login with eMail 😭😭

@heavy vortex plz help

@night cloak Mine also and uc got reduced from 832 to 2 uc 😭😭😭😭

[heavy vortex]

You said you had it linked.

[still frost]

Name changed

@heavy vortex I had linked but it's not working 😭😭

[heavy vortex]

While changing the password it sends an otp code to your gmail.

[still frost]

It's taking more than enough time 😭

[heavy vortex]

It'll come, it took time for me too.

Try refreshing and ask them to send otp again.

[still frost]

@heavy vortex I had changed it now what to do?

[heavy vortex]

Login with the new password.

[night cloak]

[heavy vortex]

You should be safe now as you have changed the only link that the hacker used to login.

[wide void]

According to unofficial news the accounts will be able to merge from pubgm global to Indian version just like other versions

Its unofficial

[pearl blade]

Is RP gonna end in like 12 hours or 1 day 12 hours?

[heavy vortex]

Do check for unknown logins in ur socials and email. just to be safe for future. And if you find any log them out. @still frost

[night cloak]

@pearl blade Tomorrow, at the end of the day.

[pearl blade]

So it's around 1 day 12 hours right?

[night cloak]

Around that time, yeah.

[pearl blade]

Alright, thanks

[night cloak]

My account was hacked and the thief linked the account on Twitter, can you help me unlink Twitter?

[heavy vortex]

Unfortunately only in game Customer service can help you with that. 🤷‍♀️

[still frost]

@heavy vortex And what about the uc and other things hacker used?

[fleet wigeon]

It will not be refunded. Sorry for the inconveniences

How many matches can we play daily in Arcade Mode to make it count for the Achievement ?

[night cloak]

@fleet wigeon You can play as many as you want.

[fleet wigeon]

@solemn cloud I am stuck at 760

It's not counting how many matches I play

[feral forge]

should be 20 matches per day.

[normal pecan]

can someone help me i have problem i yesterday update my game and today when i was logging in it says that my account is logged with upated version can someone help me in this situation

[fleet wigeon]

20 matches ooh ok 2 days more then

[fringe needle]

Update again

[normal pecan]

how to update again sir

can i remove updated file

*files

[sick shale]

Up to 10 completions may be counted per hour, and up to 40 may be counted per day.

[fringe needle]

Yes

Just Re-download It

And Try to Log In

[normal pecan]

thanks sir i will try i never got that idea

[fleet wigeon]

Ok I got it 😊

[normal pecan]

😀

[fringe needle]

Np

[stable imp]

Pubg mobile. I got 4,5 million email access 3rd link ?? What you gone do with that @lime juniper

Rebal always keep deleting my message

[sick shale]

@stable imp We will be forced to mute you if keep sending misleading information and causing disturbances here

[terse furnace]

Hello, i wants to some information about group purchase perk event..

[stable imp]

Mute if I said something wrong, when people accounts are out I can't quite ok

[heavy vortex]

If it's misleading at least make an official statement that these are rumors 🤌. That will stop people from bringing it up.

[sick shale]

Click on the question mark (?) from event page to view the event rules

[terse furnace]

I participated these event but i cant jont other 2 member.. now my 570 UC totally lost? @sick shale

[celest kiln]

Someone stolen my account. He also modified the game files and added a new issuance and now he plays my account and I have all the proof of what's the solution?

????????

[terse furnace]

Plz reply

[sick shale]

Wait

[fleet wigeon]

You will get the royal pass card after the event is over

[celest kiln]

@sick shale hellp

[fleet wigeon]

What's your version

[rotund crypt]

Anyone know about bonus challenge in Pakistan?

[sick shale]

@terse furnace

[sick shale]

It isn't available in Pakistan region

[rotund crypt]

When will it be available?

[safe minnow]

Yo why can't I login into my acc , it says account logged in with newer version

[sick shale]

No information

[rotund crypt]

Any information about bonus challenge?

[safe minnow]

But I checked app store and theres no upgrade

[celest kiln]

@sick shale hellp me plz

[sick shale]

@celest kiln Contact customer service via login screen for further assistance in this regard. We are unable to assist with account related issues on Discord

[safe minnow]

@sick shale please assist me

[celest kiln]

And what do I say until my account is returned?

@sick shale

[fleet wigeon]

Wait for a new update mates
Also change your password after you get access to your accounts

[limber cloak]

Hello
When i try to reach my account
A window pops up and say "the account has logged in in a newer version please update"
Note : i have the last version

[safe minnow]

Same thing happened to me as well lol

[pallid dragon]

I need help with the purchases Im confused about something

[sick shale]

State your issues properly and answer the FAQ questions according to your issue, be patient until you get a response and follow it up.

[fleet wigeon]

Contact in-game customer support

[kind isle]

Anyone knows what will happen if noone join the group of group purchase perks ?will my uc goes waste ?or when will i get the rp card

[pallid dragon]

I need 1 more wanna join

[kind isle]

I have already create my new group if u want please come

[pallid dragon]

Nah I got someone already I cant

[sick shale]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[pallid dragon]

@sick shale I have a question about RP prime

[kind isle]

Where can i find friends who want to join grp

[safe minnow]

@sick shale how can I login, it says "account logged in with newer versions" but i have latest version

[pallid dragon]

Theres a deal rn the "Subscription Festival" if I get that does that count toward season 19 if I get the 1 month rn?

[kind isle]

What if i don't get the card within 24 hr ??

[sick shale]

You will

[sick shale]

Please contact customer service via login screen for further assistance in this regard. We are unable to assist with account related issues on Discord

[pallid dragon]

Can I have some help with a purchasing question plssss

[sick shale]

Correct

[pallid dragon]

So its safe to get the 4.99 one?

[celest shadow]

Yes, since it is a subscription, it will continue for the entire month regardless of the season changes.

[pallid dragon]

Oh ok ty I can cancel early right?

[pallid dragon]

I just want it for this month

[celest shadow]

You can cancel the subscription at any point of time if you do not wish to be charged for the next month, just make sure that you do it before the end of the month, @pallid dragon.

[pallid dragon]

Did you update in the play store

[limber cloak]

Yeah

[pallid dragon]

ty

[limber cloak]

Check the version

[pallid dragon]

Data or Wifi?

[limber cloak]

Wifi

[pallid dragon]

sometime on bad connection it does that to me

[limber cloak]

How to fix

[pallid dragon]

Android or IOS

[limber cloak]

Androud

@pallid dragon

[pallid dragon]

Try to force stop in app settings

[grave pumice]

How I can delete my 3rd Linked e-mail

[hollow hedge]

Contact Customer Service, please, only they can help you with this!

[limber cloak]

Ok

[fast gorge]

pubg

[grave pumice]

How

[fleet wigeon]

I guess there is still no option for that

[astral thunder]

A new bug or wot???

[hollow hedge]

#faq 5.4

[noble ether]

Account got SCR

[grave pumice]

Ty

[hollow hedge]

Your account might have been compromised, @astral thunder . Make sure to check your social media connected to the game and you can try repairing the game after that.

[astral thunder]

It's a bug it just appear randomly if your net is not good . 😑

[limber cloak]

I have the same prob

[hollow hedge]

Then if you reported it in #old you should wait and let’s hope it gets fixed asap!

[astral thunder]

Hmm just got a 11.1 mb update. Hope that update is for this prob😶

[hollow hedge]

Let’s hope so!

[noble ether]

Pubg mobile third email id and password leaked and scammers took some accounts and made them SRC

[digital phoenix]

Hi i am having account related issues who to contact further?

[hollow hedge]

Please contact Customer Service and you may check #faq to find a solution to your problem.

[digital phoenix]

@hollow hedgeis their any mail service to directly get in touch since i am not able to connect in game

[safe minnow]

It fixed the "account logged in with newer versions" issue

Finally lmao

[noble ether]

@safe minnow its SRC

[safe minnow]

SRC?

[hollow hedge]

yes there is, but account related issues should be solved in game.

[safe minnow]

what does it mean

[hollow hedge]

You may use #pubg-mobile for this conversation.

[digital phoenix]

@hollow hedge i am not able to solve using in game thatswhy i need further mail service to get in touch with the team

[pallid dragon]

@celest shadow I bought prime then upgraded to prime plus where is my prime plus

[gray nimbus]

My devices has snapdragon 870 Why am not getting 90fps

[hollow hedge]

[e-mail]

[safe minnow]

Does your device support 144hz or 90hz?

[gray nimbus]

120

[pallid dragon]

Its the 6.23

[gray nimbus]

@safe minnow 120hz

[fleet wigeon]

Which device ?