questions

[wanton oxide]

if only pubg had responded to my earlier emails before my twitter account was unlinked, we could have done something about it.

[acoustic inlet]

hi it's fine using this app into game ? it's fix the fps issue cuz i really have bad fps issue while playing pubg on Samsung tab s7+ every time i open the game my fps drop from 90 to 20-40 fps and keep laging , the reason why i don't start it cuz one of my friend told me it's might ban you and i told him it's only fix like my internet and cpu only working into the game .

hope i got clean answer from <@&481161015728406538> ❤️ thx and sorry for tag

[night cloak]

understandable, but they do get a lot of reports daily, so I'm sure it must be difficult to reach out individually. But hey, its just a game, so.. :)

[mortal apex]

No worries at all. Make sure you provide them all the information required, in order to get assistance by one of the agents in-game.

[simple epoch]

But the problem is how to attach screenshot if there is no option?

[wanton oxide]

i mean... yeah its just a game but some of us have spent hundreds or even thousands of dollars in the game so it just sucks when something happens but pubg doesnt do anything to help at all.

[mortal apex]

You can upload them to Imgur and share the link, after that.

[night cloak]

i do get it, what u are saying..keep trying..maybe they'll look into the matter soon enough!

[simple epoch]

Is it completely acceptable?

[wanton oxide]

fingers crossed, hopefully!!

[night cloak]

:)

[mortal apex]

You do not need to mention the role for that. Regarding your issue, please refer to subpoint 3.17 in #faq. We recommend to use in-built game boosters.

[stuck vortex]

My account got hacked pls help me to recover 😭😭

[mortal apex]

It is.

[storm flume]

Please contact the customer service for further assistance, @stuck vortex.

[stuck vortex]

This is my account hacked by Hacker

Pls help me to recover

[storm flume]

Please contact the customer service for further assistance, @stuck vortex.

[vagrant flax]

200 UC has been disappeared from my account , please help. @storm flume @celest shadow

[elder thunder]

Sir my account hack plz recover

[storm flume]

Please refer to subpoint 3.22 in #faq for further information, @quasi portal.

Please contact the customer service for further assistance, @elder thunder.

[tired fractal]

how to get audio like this?

[smoky vessel]

Hello, i can’nt change my country, how can i change it, the option dose’nt appear in my settings 🥲

[trim solstice]

like i have downloaded pubg mobile apk from pubg official site only so i thing any more update will come it will automaticaly show in my pubg righ

[bright reef]

My account has been hacked please help me

[cold jetty]

Greetings!! It's been 20 days since my account got banned and it says user regulation violation what does that mean? Cause I've never ever used any sort of hack as it was my main account on Which i was playing since season 4 ... I have been trying to find out the reason and if it was due to a mistake so can anyone help me in getting my account back.. I'll be very thankful to you 🙁🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold jetty.

[bright reef]

It says account has been logged in with a newer version of game and can not log in with an old version pls

[round depot]

Someone hacked into my account and added their 3 social media to the account... Help me!

[pallid briar]

Try downloading and using the Ultra HD audio option.

[bright reef]

How do I fix it?

[mortal apex]

It appears that your account has been compromised. Please contact the Customer Service for further assistance, only they can help with account related issues.

[storm flume]

Please contact the customer service for further assistance, @round depot.

[bright reef]

How do I contact them?

[round depot]

No customer support for Indian players right now... I tried..

[bright reef]

@round depot I'm from Nepal

[round depot]

I am from India and that message was for me...

[bright reef]

Oh

Tina said same to me

[bright reef]

This one

[round depot]

No issues

[bright reef]

How do I solve it then?

[round depot]

Same situation I am facing right now

[bright reef]

I watched yt but didnt work

[round depot]

You have to update your apk

[bright reef]

I did

[round depot]

Then login...

[bright reef]

But still

[mortal apex]

Please refer to subpoint 5.4 in #faq .

[bright reef]

Are you PUBG's employee?

[mortal apex]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India, @round depot. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us(edited)

[bright reef]

What about Nepal?

[round depot]

My account has been hacked and that hacker linked their social media and I need help.

[round depot]

Hacker linked their Facebook/ Twitter & VK account with my PUBG account. Kindly help..

[mortal apex]

We Discord staffs are not related with the in game customer service and cannot assist you any further. Please contact the customer support in game for account related issues.

[bright reef]

@mortal apex fine

Let me check if it works

[mortal apex]

Please refer to this message, @round depot. We do only provide support for the Global English version.

[crisp sequoia]

After the update it is always mic bug, I can not hear my teammates neither they can hear me

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @crisp sequoia. You can also submit a report in #old in compliance with the channel's pinned instructions.

[round depot]

Kindly checkout my latest image upload... Conversation with customer support... Their reply!!

[night cloak]

Help

Can I step the folders 60 fbs

Or ban?

[vagrant forum]

The game is banned in your country, @round depot. You cannot receive any assistance from the customer service.

[bright reef]

@mortal apex I contacted customer service how much do I have to wait? And can't I log in to my account until they message me?

[round depot]

Help me to recover my account.. Given 2 years to this game and emotionally attached to it now! Will be very much thankful.

[mortal apex]

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may refer to subpoint 5.5 in #faq.

[storm flume]

Please do not use languages other than English, @drifting hedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

File modification is against PUBG MOBILE's terms of service, @night cloak. Please avoid from performing such actions.

[night cloak]

My account has been stolen I contacted customer service And I sent messages to them between me and the thief threatening me Does that help?

[bright reef]

I was able to log in to my account but now I can't download game resources play help again

Nvm I'm not able to log in again

[frank cradle]

Hello, I have a problem!
Recently, a pre-order of the Eid al-Fitr costume for 10uc and 30uc was available, and when buying this pre-order, uc was supposed to be returned in 20x tap size, I paid for the pre-orders on May 8 and uc was debited from my account, but neither the suit nor uc was returned to me, what should I do?

[night cloak]

@frank cradle UC is not going to return. You are simply pre-ordering the suit with discount. 20 for 200 UC discount and 30 for 600 UC discount.

[frank cradle]

Understood, thank you

[night cloak]

Why i aint get rp upgrade car , i pay 570 for it

People are geting it

@night cloak u need someone peoples to join ur group

[celest shadow]

Is your group full, @night cloak?

[night cloak]

No

But if we only 2 will i get my rp

[celest shadow]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[night cloak]

nope 3

i got just after my 3rd member joined

I didnt understand , so i will not get rp if my team is not full?

[celest shadow]

However, if you successfully formed your group with 2 other players, the Royale Pass Upgrade Card and Perks Pack will be delivered within 2 hours via in-game mail, @night cloak.

[night cloak]

yes

[trim solstice]

hey i have downloaded pubg mobile apk form pubg official site if 1.5 update will come so i have download it again ??

[night cloak]

What happen if i dont form full team

Will u stil get te rp

[celest shadow]

Please refer to this message, @night cloak. You will still receive your Royale Pass Upgrade Card.

[night cloak]

Ok thanks

[trim solstice]

@celest shadowcan you reply my message sir or madam

[dense hatch]

What are some of the easiest way to get Classic Coupons or Coupon Scraps?

[night cloak]

The new update drains frames from 90 to 30 .. Is there an upcoming update or a solution to these problems?

[celest shadow]

If there are hotfixes or patches, those will be automatically downloaded in-game. However, when there is a major version update, you will need to download and/or update the game from your Google Play Store, AppStore, or other app markets. You can also, as you mentioned, download the latest version from https://pubgmobile.live/apk.

[chrome cedar]

Hello there, is it okay to match make with VPN & then disconnect it after being matched or in spawn island? I’m an IOS user..

[young delta]

Why i have the game so pixelated?

[celest shadow]

There are many ways to obtain classic crate coupon scraps. You can either obtain them from the shop via silver fragments or UC, from the clan shop, from investigator rewards for reviewing videos, from events and et cetera.

[chrome cedar]

Will it BAN my account if this procedure is followed ?

[trim solstice]

thank you so much if i update it with tap tap so there will be any issue

[celest shadow]

What is your device, @night cloak?

[celest shadow]

We do not recommend the usage of VPN.

[night cloak]

Galaxy Tab S7

[celest shadow]

Please do not download or update the game from third-party websites or app markets. We only recommend doing so from the official app markets or the official website.

[trim solstice]

ok

[celest shadow]

Feel free to submit a report in #old and include the following details, @night cloak:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[dense hatch]

Will the Glacier M4 disappear from the Classic Crates? I hope not tho

[celest shadow]

No information about that.

[young delta]

.

[celest shadow]

You may provide your feedback for the game in #old.

[night cloak]

@celest shadow can i still use midas buy for uc? is it safe?

[celest shadow]

You can purchase UC from the in-game store or through https://www.pubgmobile.com/pay, @night cloak.

[night cloak]

ok ty

[bright reef]

@celest shadow

What causes this to happen?

[dense hatch]

Can we upgrade the Glacier M4 for free or does that need things that need money to get?

[hollow hedge]

you cannot get free materials as far as I know

[bright reef]

U can but it is very rare

[hollow hedge]

so the only way is to buy UC with real money. ||lots of||

[bright reef]

Rare as f

[night cloak]

Why i cant send the screen shoot??

There is no button to send a picture

[bright reef]

U cant send a screenshot

No one can

[night cloak]

Last time i can send picture

[hollow hedge]

you can post a link from a website in which you upload screenshoots

[night cloak]

But now I can’t

[bright reef]

@hollow hedge

Do u know how to fix this?

[hollow hedge]

Your account might have been hacked.

[bright reef]

Yes thats what a girl told me

How do I get back my account?

But wait

I made a new account and I faced the same problem

I tried deleting and downloading again but still didn't work

[dense hatch]

What's the point of getting the Glacier M4 then?

[heavy vortex]

get glacier again. it'll convert to materials. and upgrade it.

[dense hatch]

How many materials?

[heavy vortex]

Depends on the gun skin. here glacier being able to be upgrade to level 7 gives 3 material on dismantling

The guns which upgrade to level 5 max dismantle to 1 material.

[dense hatch]

Wait, how much materials did the level 7 glacier takes?

[heavy vortex]

27 in total.

[cursive pulsar]

Yes, you can upgarde m416 Glacier for free only if you get it again in classic crates.

I have lvl 2 cuz i got it twice

[brazen rock]

hello 2 days ago, this message came to my mail and then a login verification code came and a person logged into my account.After logging into my account, the corn flag and location were set in Korea and the server was set in korea. How can you see the code in my mail? You have a bad support system. Nothing happens with helpshift. I need live support. Help me. <@&639889499718942720> @celest shadow

[dense hatch]

That's OP!!! Need 7 M4 Glaciers!

[cursive pulsar]

nop

10 for max

[dense hatch]

Heh? Why?

[dense hatch]

K, 3×9 then?

[cursive pulsar]

If you get M416 Glacier 2nd time then it will be converted to 3 materials

[heavy vortex]

Yes, but you need to be ultimately lucky.

[cursive pulsar]

or spend UC

[round depot]

But for playing in banned country VPN is needed.

[dense hatch]

What are the odds of getting it (in crates)?

[heavy vortex]

It's an epic item so around 20% odds but it can take only 1 try or thousands to get. @dense hatch

[dense hatch]

Ohk

[celest shadow]

Feel free to use #pubg-mobile for further conversations, @dense hatch.

You should cntact the customer service in-game for further assistance, @brazen rock.

[storm flume]

Please use #questions for PUBG MOBILE-related questions, @bright reef.

[bright reef]

They don't reply

Oh wait

I am using #questions

[night cloak]

UC gonderin

[round depot]

People from India will get help or not??

[bright reef]

@round depot pubg is banned

[night cloak]

My account is hacked by someone and hacker change my name and also did some thing to my account and i got notification your account will be banned

[round depot]

That's why I have asked here... 😭

[brazen rock]

@celest shadow The game customer service does not work, I need live support

[round depot]

Me Too

[night cloak]

My account was ban with reason violating regulations, but i saw on tiktok many people got ban when they purchase uc on seagm and midas buy. I think pubgm system are bad

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

This happened to me but I didn’t buy any uc or anything someone hacked my account

[cursive pulsar]

@round depot PUBG is banned in India, you should wait for its unban or its alternate version.

[round depot]

Means I must loose that account... If I am not logging for 7 days hacker will unlink my account and will enjoy my 2 years time..

[cursive pulsar]

Your account has been hacked? Sorry, I didnt know about it.

[desert knoll]

It was showing like this even though I am trying to open the account in latest global version.. (1.4.0)

[round depot]

No issues

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint 4.10 in #faq for further information, @round depot.

[latent barn]

I deleted my Facebook account and my Facebook account was linked to it, so now how to log it back

[celest shadow]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support, @brazen rock.

[cursive pulsar]

AFAIK, You can recover your Facebook account within 1month after deleting it.

@latent barn

[latent barn]

Before 2month

@cursive pulsar

[cursive pulsar]

Hmm, That's disappointing

[storm flume]

Please do not use languages other than English, @misty ingot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bright reef]

Can anyone help me with this?

[latent barn]

Give a list of some of the suggestives that can be logged back

[misty ingot]

Hi, my account was stolen and banned for 10 years, I did not break any rules. How can I cancel a block?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty ingot.

[rare cipher]

I bought Prime Plus today and did not cancel my ID is 5317976873 and I wrote oneSASUKE

[desert knoll]

@celest shadow can You please look into it..

[latent barn]

Ok

[cursive pulsar]

limit is for 30 days

sorry @latent barn

[limber matrix]

I need help, i got banned with no reason PLEASE HELP 😦

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber matrix.

[rare cipher]

@polar marsh i send massege please see my massege

[cursive pulsar]

@bright reef

Solution is also mentioned there

[bright reef]

Ok

So the only way is to wait?

I want to confess one thing

I watched a utube video and I changed src version to 99999

[cursive pulsar]

Why did you do it?

[bright reef]

@cursive pulsar he said to do it

[cursive pulsar]

Sorry I cant rly help you.

[bright reef]

@cursive pulsar so what now?

[cursive pulsar]

Sorry I'm not much experienced here. Ask Administrators or Moderators for help. @bright reef

[bright reef]

They don't reply

They only say to contact customer service

[storm flume]

Please contact the customer service for further assistance, @rare cipher.

[bright reef]

Is this the version I should have?

@cursive pulsar

[crimson salmon]

@Rock47#7038 yes i know but I don’t think this meta works in cross server coz i deal more damage to enemy gets more kill and survival is higher and co

Hello seriously i am on platinum not in conqueror how can you reduce that much 😭😭😭

[night cloak]

@lime juniper i wanna talk with you can we talk on voice channel i have a account issue

[bright reef]

Why am I getting this message?

[celest shadow]

File modification is against PUBG MOBILE's terms of service, @bright reef. Please avoid from performing such actions.

[storm flume]

Please refer to subpoint 3.3 in #faq for further information, @crimson salmon.

[bright reef]

@celest shadow I had a problem so I just followed a youtube video

[celest shadow]

If you have an account related issue, please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq for further instructions.

[bright reef]

So is my account banned?

[celest shadow]

You may avoid from using words such as ban so that the bot does not automatically mute you.

[bright reef]

Oh

[celest shadow]

We do not recommend doing such things as it may risk an account suspension.

[bright reef]

@celest shadow so is my account what do I say?

Like the word I'm not supposed to say

Is my account b*nned?

[swift dock]

It’s been 2 days and my menu and controls are shrunk. There was a patch, but it worked once and it went back to it. Any help or info that I can get?

[night cloak]

I have contacted then already it wasn’t usefull so i wanna talk with @lime juniper

[celest shadow]

You can use the word suspend, suspended, or suspension, @bright reef.

[celest shadow]

Error 403 will not be able to assist you with account related issues here on Discord. Please contact the customer service in-game.

[bright reef]

@celest shadow

Is there any possiblility that my account is hacked?

[celest shadow]

The patch yesterday was to correct these issues. You can try repairing your game and see if it helps. If the issue persists, please report it to #old.

[celest shadow]

Yes, there is a possibility that your account had been accessed by an unauthorized person. Please make sure that your social media accounts are not compromised.

[swift dock]

what do you mean by repair my game?

[fiery rapids]

Who can we ask help with this, I've been battling with a hacker nit to get my account, my account is ban the 2nd time now, 😭😭😭 because someone is trying to log it in from another location

[bright reef]

Yes I checked it any other causes for it? And can you tell me its solution?

[celest shadow]

To repair your game, log out of your account and select the repair option from the top-right of the login menu. Please make sure that you remember your login credentials so that you can log back in.

[celest shadow]

You can contact the customer service in-game and wait patiently for a response. Alternatively, you can wait for the next update, and that will correct the newer version error you are currently facing.

[bright reef]

Are these the only solutions?

And I have another account too and I'm facing the same problem logging in that account

So if someone hacks my account all my accouts are affected?

[celest shadow]

Yes, other than reinstalling your game, you can try repairing your game from the login menu and see if that helps.

[celest shadow]

That depends on which social media account is compromised.

[bright reef]

I tried both of them

[bright reef]

My main account is linked with facebook and another is linked with google play

So does it affect all my accounts?

[celest shadow]

In that case, you should try contacting the customer service in-game.

[bright reef]

I did it

[celest shadow]

It shouldn't affect all your accounts.

[bright reef]

What do u think caused this problem?

Like the cause of this

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[kindred comet]

My Facebook account got hacked

[swift dock]

I repaired it, and it worked. Then I reopened the game and it went back to everything being shrunk

[tired fractal]

when does lucky air drop appear?

[kindred comet]

My Facebook Account got hacked
Please unlink my Facebook account
Help me

[bright reef]

U need to do it in-game

[celest shadow]

Please report the bug in #old so the developers can take a look at it again.

[ripe yew]

Can anybody help me? I have pressed the key to leave the clan by mistake and now I do not have a clan. it's my clan😭😭😭

[celest shadow]

It usually indicates that an unauthorized person has logged into your account with a modified version of the game. You will need to contact the customer service for this matter as it is an issue related to your accounts, which we are unfortunately unable to assist here on Discord.

Please contact the customer service of your social media account in question and recover it first, @kindred comet:

▫️ https://www.facebook.com/help

[bright reef]

@celest shadow one guy suggested me downloading the game through an app called "tap tap" do you think I should download it from there?

[ripe yew]

????

Some can help me?

[bright reef]

@celest shadow

[celest shadow]

You can request to join the clan again and ask your clan mates or friends who is a leader or co-leader(s) to accept your request. The leader can then transfer the clan ownership to you.

[bright reef]

This is the message which comes before that

[night cloak]

@lime juniper

[celest shadow]

Please do not download PUBG MOBILE from third-party websites or app markets, we do not recommend this at all. You should only download the game from your Google Play Store, AppStore or through https://pubgmobile.live/apk.

[celest shadow]

You may want to try downloading the game on another device, and try logging into your main account.

[bright reef]

but I have only one device

Can I give my id to a friend?

[celest shadow]

No, you cannot and should not share your account with another person.

[bright reef]

but I have no other options

@celest shadow can you tell me the latest app version?

I have version 1.4.0.15100

Is this the latest version?

[celest shadow]

The latest build number is 1.4.0.15152

[bright reef]

Oh so I have older version?

[celest shadow]

Correct.

[bright reef]

But there's no update button in playstore

[celest shadow]

You need to download the hotfix/patch in-game.

[bright reef]

how do I do it?

[ripe yew]

the problem is I was alone in the clan

[bright reef]

then just make a new one

[celest shadow]

You can try reinstalling the game from your Google Play Store or AppStore and log in with a guest account. After that, close the game and enter again, and check if you receive the in-game patch, @bright reef.

[bright reef]

It doesn't matter anyways

[bright reef]

I tried that 2 times

[celest shadow]

You can create a new clan instead. There are no other way for you to recover that clan anymore. You should be careful next time.

[normal pecan]

How can i find the king kong mode map not the Godzilla erangle

[celest shadow]

Did you log in with a guest account?

[bright reef]

its in sanhok

[celest shadow]

Kong will arrive in Sanhok on May 15, while Mechagodzilla in Livik on May 20. You may refer to the version 1.4 patch notes in #news for more information.

[normal pecan]

And mechagodzila

[bright reef]

in livik

[normal pecan]

Ok thnx

[bright reef]

no

I logged in with my main and it worked for once but after I closed it and opened again it didn't work

[fiery rapids]

Hi @celest shadow can you help me as well

[celest shadow]

Please try the instructions I provided above, @bright reef.

[celest shadow]

Sure? How can we help you?

[bright reef]

Reinstall and login with a guest account?

[normal pecan]

@celest shadow why cant i add u as freind in discord

[simple dove]

I am ban for no reason 10 years. I know their is a wave of ban everyone got 1 month why i got 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @simple dove.

[celest shadow]

Yes.

[fiery rapids]

I login my account last night and was log out because someone is trying to log it in from another location, and was ban for 24 hours, says because I'm using a 3rd party app which I'm not. Just now I logged in again, and was banned again for same reason that someone is trying to log in my account...

[bright reef]

@celest shadow if that also doesn't work then my only hope is to wait for another update?

[fiery rapids]

Yeah, and now, a Twitter account is linked, which i don't have, 😭 and they're trying to unlink my google play account

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

Please contact the customer service in-game for further assistance in this regard.

[celest shadow]

Yes.

[bright reef]

ok thanks for your help

[fiery rapids]

But that in-game assistant is seriously unresponsive, 🥺

[celest shadow]

You will need to be patient for their response as the customer service receives a large number of support requests every day.

[fiery rapids]

Cos it's the 2nd time my account is ban since last night, may I know how long will it on the 3rd time

[fleet wigeon]

Are Players still getting BAN For Doing TopUp ??

[celest shadow]

The duration may vary, I am unfortunately unable to provide you with an exact one for your case, @fiery rapids.

[desert knoll]

@celest shadow kindly loot into it.. request

[celest shadow]

We only recommend players to purchase UC in-game and through https://www.pubgmobile.com/pay, these are the official methods.

[bright reef]

@desert knoll dude she said not to download from tap tap

[celest shadow]

Please try repairing or reinstalling your game from the Google Play Store, AppStore or through the official website. If the issue persists, you may need to contact the customer service in-game or wait for the next update.

[desert knoll]

Ok thanks alot

[fleet wigeon]

Some players reported here that even buying UC ingame are getting ban.

[desert knoll]

@celest shadow can you please tell me what's the latest version? Is it 1.4.0.15152 or something else?

[celest shadow]

The latest build number is 1.4.0.15152.

[celest shadow]

No information in this regard.

[desert knoll]

Trying to login into this version only, don't know how the hell that hacker open opened my account in future version 🤦🏻‍♂️

[fleet wigeon]

Thanks, Hope they fix if players are really getting .

[night cloak]

The "logged in with a newer version" glitch has been there for a long time..u may try to repair your game client and try again or wait for the next update

[teal forge]

I lost my 540 UC in just creating the group now i need 2 players to make group complete and get RP

However one who use the code below will also get 10% {60} UC discount

S45X84LB

Use this code for group RP purchase

S45X84LB

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @teal forge.

[celest shadow]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[teal forge]

It means i will get my UC back or get RP at 570 UC {already deducted}

[celest shadow]

You will receive a Royale Pass Upgrade Card in your in-game mail and you can use this when the Season 19 Royale Pass starts on May 17.

[teal forge]

My bad i am deducted by 570 UC

[teal forge]

Oh god thanks i will not lose UC na

[tardy crescent]

Hey @celest shadow,

You already assisted me before. (Idk, many days ago)

Subject was Tournament License

Is it available now for South Asian countries? (Like BANGLADESH)

[teal forge]

Thank you so much piston for helping me i was feared if i lost UC

[tardy crescent]

You said it was not available for a while on that time and will be soon. Many days (months went away)

[gloomy rampart]

Purchasing uc from credit card is safe or still getting ban?

[night cloak]

It is advisable to purchase UC in-game or through the official website of PUBGM only.

[celest shadow]

No information in this regard.

[celest shadow]

We only recommend that you purchase UC in-game or through https://www.pubgmobile.com/pay.

[dense hatch]

The event banners are not showing here in my game

[night cloak]

Why are you not banning hardware id directly on cheating detection.. they make new id's and just ruined the game 😫 😍

[fluid summit]

Hi, is there someone I can talk to about my account that was hacked? I’ve tried talking to customer support in the game, but they aren’t really helping 😦

[celest shadow]

Which country do you reside in?

[young hinge]

If someone is having uc and then that person can't enter in rp event

[celest shadow]

You may refer to the anti-cheat Dev Log for further information in this regard, @night cloak:

https://www.reddit.com/r/PUBGMobile/comments/lggxlt/pubg_mobile_dev_log_february_2021

[tardy crescent]

Can ERROR 403 Assist? (Please ask her, if possible)

[celest shadow]

Be advised that the service is still currently not available in South Asia regions.

[celest shadow]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

Can you please elaborate your inquiry?

[ripe timber]

Hello, I have just been banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ripe timber.

[fair leaf]

<@&639889499718942720> A person with 20 viewers has a PUBG partner rank just because she is a girl
And I'm not with this 50,000 subscriptions and 500 views in the stream

[night cloak]

@celest shadow i can't join match after update...what is wrong?

[fluid summit]

Ok, thank you for the response ☹️

[young hinge]

Means now Im having 1875 uc which I have purchased and now can I enter in rp event which is made by that person

[celest shadow]

The PUBG MOBILE Partner title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community team's discretion, @fair leaf.

[night cloak]

@celest shadow look feedback-bugs

[fair leaf]

I have been making video only from PUBG Mobile for 2 years
And he, I think, is a few months old , Really ?

[celest shadow]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective and timing. Please try changing the settings above and see if that helps.

[fair leaf]

this is not true

[celest shadow]

Select Join Group and enter the unique group ID that you want to join. Once the required payment of UC (570 UC) for the Royale Pass Upgrade Card has been verified, you will be able to join the group.

[night cloak]

@celest shadow i have tested...season end soon and im near to conq

[young hinge]

Thanks bruh for the help

[celest shadow]

You may try playing during the peak time of your selected server, when you think there are many players that are playing with the same match settings as you are.

[night cloak]

before update was everything good but from yesterday till now i can't play

[celest shadow]

Unfortunately, there is not much that we can do to help you with this matter.

[velvet walrus]

i need new update link i am from India

without vpn apk please

@celest shadow

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @velvet walrus.

[cursive pulsar]

It happened just after the update release cuz not many players updated their game but now everything is fine.

[velvet walrus]

Bro i need new update link

😭😭

@celest shadow Sis help me!!

[cursive pulsar]

You can get it from PUBG mobile offical website.

[night cloak]

Since the game is banned in India, you cannot update the game without a vpn(which is not recommended)

[velvet walrus]

VPN?

wich vpn

[dense hatch]

I-
India

[night cloak]

Virtual Private Network(VPN) sets up a proxy IP for your device...any vpn works

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @dense hatch and @velvet walrus.

[velvet walrus]

jai hind Thanks bro😊

[night cloak]

happy to help!

[dense hatch]

But my progress will get lost

[whole yoke]

the movement is so slow

[candid obsidian]

Hlo my game play management option is mistakenly went to no now im not able to change it please help me out

[celest shadow]

Can you please elaborate?

[celest shadow]

Can you please provide us with a screenshot?

[candid obsidian]

Ok hold a sec

[warped parcel]

Does playing with Vpn cause ban?

[night cloak]

3rd party apps(including vpn) may lead to a ban, so its advisable not to use it

[warped parcel]

As per guidelines? Is it true though

[celest shadow]

We do not recommend the usage of VPN. As we lack public information about this, you may contact the customer service in-game for further information.

[celest shadow]

You can change your decision again after the cooldown. This is the only way.

[candid obsidian]

But it was by mistake and also I actually don't know that it will have only one time touch

[warped parcel]

But customer care only has automated replies

@celest shadow

[celest shadow]

While the usage of VPN is not recommended by us, you can use it at your own risk, @warped parcel.

[warped parcel]

I not willing to take it unless i get a official answer @celest shadow

Have stats from season 2

[candid obsidian]

Help me out@piston

[celest shadow]

This is the official response, @warped parcel.

[candid obsidian]

@celest shadow

[night cloak]

[celest shadow]

We cannot help you any further, @candid obsidian. You will need to wait for the cooldown.

[warped parcel]

Error also doesn't gave public information

[candid obsidian]

So I need to wait for a month right

[celest shadow]

Yes.

[candid obsidian]

Then y dis support team

I nearly invested lakhs

But the problem is not that much big

[flint fox]

#questions I am getting lag issues like character movement and vehicle movement

[candid obsidian]

If the support team is not able to find the solution then y to have a grp of support team

[flint fox]

@celest shadow can u help me with my problem

[candid obsidian]

@celest shadow

[celest shadow]

Please be advised that the moderators and members in this server are only able to provide community support for PUBG MOBILE, @candid obsidian. Please wait for the cooldown.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @flint fox. You can also submit a report in #old in compliance with the channel's pinned instructions.

[thick gull]

My account is hacked💔💔

[celest shadow]

If you have a screen recording of the issue, you can report it in #old. Please include the following details as well:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[storm flume]

Please contact the customer service for further assistance, @thick gull.

[thick gull]

How can I contact the customer service

[flint fox]

@celest shadow thanks

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions, @thick gull.

[safe surge]

My 3 rd mail was hacked plz help to unlink 3 d mail

[bright reef]

@celest shadow I followed the steps you told me to and I'm able to log in from a guest account

So should I log in from my main now?

[night cloak]

please contact the in-game CS for furthur assistance

[safe surge]

No one give help full answers

[candid gorge]

How do I reach out to pubg mobile support??

[wide wharf]

How to upload the screenshot??
There is no option to do it

[celest shadow]

Close your game, and open it again and check your version number. If it matches the latest version, you can try logging into your main account.

[storm flume]

Please contact the customer service for further assistance, @safe surge.

Please refer to subpoint 5.4 in #faq for further information, @candid gorge.

[bright reef]

No its showing 15100 version

[celest shadow]

You may restart your game and check if the attachment button appears. If it does not, you can upload your screenshots to an image hosting website such as Imgur and send it as a link instead.

[wide wharf]

Ok

[celest shadow]

You will need to receive the latest patch. Try closing your game and opening it again.

[bright reef]

Whenever it tries to update it says unknown error. Please restart your device and try again.

[lime flume]

@celest shadow why anyone’s crew not showing ?

[safe surge]

Ok

[bright reef]

@celest shadow I can only log in from a guest id

[celest shadow]

Please do as instructed by the notice. You may want to free up some storage space. If this is not the case then you may need to download and open the game on another device.

[celest shadow]

You can access your crew from Matches > Crew (top-left).

[bright reef]

I have 8 gb free space

[lime flume]

@celest shadow and how can I remove e-Mail Liked on my PUBGM Account?

[celest shadow]

You cannot unlink your e-mail or phone number at the moment, @lime flume.

[marble halo]

I changed my server by mistake how we can fix that

[celest shadow]

You will need to wait for the cooldown to be able to switch to another server, @marble halo.

[hoary elm]

hi guys

i have a problem

[grave mortar]

Hello everybody. Consultation:

A friend had his account hacked, fortunately, he has it linked to a social network and a Google account and it was impossible to remove it completely, he still has access, however, whoever hacked it also accesses it. Skins, nickname and even server have already been changed.

He wants to know how he can "unlink" it from one of the two accounts (the one with unauthorized access) so that he can fully recover it. To which email do you have to send your case?

First of all, Thanks.

[ashen shell]

Someone stole my account and classified it for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ashen shell.

[terse heath]

Hello i have issue with eid mubarak event not showing for me
and i can't get henedy voice actor !

[hoary elm]

My sensitivity freezes

[night cloak]

Someone stole my account and change everything and now it get banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[tired fractal]

how can i get lucky air drop??

[night cloak]

could u elaborate your issue?

[rancid perch]

I cannot access my pubg account . I forgot the password of my account, i cannot reach the e mail address. Can you help me with this.

[night cloak]

u may contact your respective email support and try to retrieve your account first

[deft silo]

Hlw I Need Help With This Jump Button Issue

It Suddenly Became Big And I Can't Play With It Anymore (After New Update), Even If I Try To Change

▫️ 5333754196
▫️ Samsung Galaxy Note 9
▫️ Wi-Fi
▫️ Bangladesh

[sick shale]

It's random, you may get it after completing a match in any mode

[tired fractal]

thanks

[celest shadow]

Please update your report in #old with this one, or you can add even more details in regards to the bug. Thank you.

[deft silo]

@celest shadow I Did

[terse heath]

its seems that my account link to euro not to the middle east how i could fix it ?

[celest shadow]

It is a regional event. If you do not have this event, that means you cannot obtain it.

[terse heath]

ok but i'm middle east regional why my account link to euro !

[celest shadow]

Can you please provide a screenshot of your basic settings?

[terse heath]

ok

[warped pagoda]

hey I got a message from support yesterday that my backpack would be sent to me by email. How long does it take?

[celest shadow]

The estimated time is something we are unable to provide since we are not affiliated with them. Your patience would be highly appreciated.

[warped pagoda]

@celest shadow okay thank u

[celest shadow]

For your information, your account is registered and created in the European Economic Area (EEA). Due to GDPR laws, you will not be able to change your country and region at will. This is something you cannot change, and neither can anyone due to the laws, @terse heath. We hope you understand, thank you.

[terse heath]

but i'm not in europ nor euro citizen and there Laws shouldn't be apply to me
and all my game activity will show that my ip was in the middle east

[proven crescent]

Can I change my email access through pubg support? I am using a new email because my old email gets a lot of spam emails and I want to change its access to the new email

Global account^

[celest shadow]

Unfortunately, that is what the system detected the moment your account was created. You may have been using a VPN during this process, unfortunately you can no longer change this.

[night cloak]

How to get arena master title?

[celest shadow]

You currently cannot change your linked e-mail or phone number, or unlink it as these are not a feature yet.

[proven crescent]

Can’t I change it over to another email?

[celest shadow]

You cannot at the moment.

[proven crescent]

Sheesh thanks

[celest shadow]

This title can only be obtained through the ranked arena mode.

[quiet surge]

Hi
My account got stolen and the person who did this changed the region.
I got the account back but i need to change the region.
What can i do the timer is 167 day

[celest shadow]

You will need to wait for the cooldown before you can switch to another country or region.

[terse heath]

i never use vpn, and im choked by this, please is there something i can do, i could provide you with my personal ID as verify that i'm not in euro region

[quiet surge]

I need to change the region quickly or all the sales and shop items will be gone

[night cloak]

i have no more mission available

what should i do to get my 1000 UC back ?

The new update eats up fps a lot

i finish all mission

[median mirage]

i use vpn but not installing any fix plez help

[sick shale]

You can just complete the daily missions

[night cloak]

it give 10 point only

only 2 days left ?

i lost my 1000 UC ?

[sick shale]

Unfortunately there's no way to get it if you don't have missions.

[night cloak]

🥲

[sick shale]

Share your feedback in #old

[night cloak]

that not fair sir !

[quiet surge]

Anyone can help me??
Thats not fair, all the shop items will be gone

[deft silo]

@celest shadow

[sick shale]

There's no way to change it before the cooldown period ends

[stable imp]

Everyone change your password of 3rd access

Data of pubg has been leaked

[winter stratus]

Hi so I’m trying to login to my Facebook account for pubg and it’s not letting, it’s saying that I’m login on a different facebook acc and it’s not giving me a choice to put in my acc password and email so what do I do?

[stable imp]

Pubg support

What is this

[heavy vortex]

might wanna delete the pic. it's sensitive info👀

at least cover the password

[stable imp]

It's everywhere

[quiet surge]

The person who stole my account changed the region so i dont get the new binifets.
I need a way to change the region

[stable imp]

People are complaining because the data was leaked

You want the file of data ?

[sick shale]

@stable imp Please contact customer service via in-game and send them whatever you have regarding this matter. We cannot do anything on Discord

[stable imp]

Inform everyone to change at least their passowrds

[terse heath]

i never use vpn, and im choked by this, please is there something i can do, i could provide you with my personal ID as verify that i'm not in euro region

[night cloak]

I’ve had the update since yesterday and have logged in on only one device ?? Can someone explain

Literally from last night you can see the new highlighted kill feed

[stable imp]

Someone else using your account and he upgraded to higher verion, your data is not safe

[sick shale]

That is your responsibility to safeguard your account

[night cloak]

I have the update but it’s saying I don’t

so I can’t login

[wide wharf]

How can i report a hacker?

I dont know how he can use my account, but for some reason he add himself. Using his real name

Which he use on my account

[stable imp]

Yes you can't log in to your account

Because it's looks like this

You need same verion to access

[quiet surge]

How can i contact pubg
i dont want to talk to a bot

[night cloak]

well I can’t wait a week I have tournaments

[sick shale]

You can contact customer service via in-game settings but therefore nothing to do in this situation.

[stable imp]

They are giving giveaway lol

[sick shale]

Stop posting misleading information here please. You were told to contact customer service for this matter

[quiet surge]

It is not my problem that it is easy to hack account in this game

[storm flume]

Please avoid going off-topic, @drifting jay. You may have unrelated conversations in #chat.

[stable imp]

Yes bro

[round depot]

PUBG Mobile is itself creating hacking environment easily accessible to mischiefs... 💩

[night cloak]

Shush man

ain’t got time for this I just wanna login to my acct

[quiet surge]

Now i cant play for 3 month and no one to contact

[round depot]

Was playing since last 2 years but suddenly someone entered into my account and linked their socials there.. 😭

[terse heath]

@sick shale is there a way i could contact pubg mobile support directly ?

[stable imp]

@sick shale see this what I am telling you, someone else entering to their accounts by higher SRC, I know nothing you can do with this but just to know what's going on

[lofty trench]

even PMPL players get no break 😭

[night cloak]

Have u tried to contact in-game costumer service for assistance?

[arctic horizon]

I hit the 10 draw from Hola Buddy lucky spin and I got the backpack but it converted into 40 coins like if I had already had it. They never gave me the backpack.

[round depot]

I am from India and PUBG Mobile is banned here so no response here.

[prime gale]

Hello @night cloak @lime juniper
I want to clear a confusion regarding pubg mobile acc.

1. My acc is connected to FB nd google. Play
   And my facebook acc got disabled somehow,
2. If i unlink Facebook, can i link my acc with twitter

[night cloak]

Please refer to subpoint 4-10 in #faq regarding that matter

[lofty trench]

when will control glitch be fixed for iPhone 12?

[night cloak]

Yes u can if u unlink the Facebook account.

[waxen pulsar]

Dear ping mobile Im writing this because I found a bug in the game and it’s been in the game for over 4 months now. It’s a bug where with the pony tail hairstyle, specifically with the black hair color. The hair goes through many hats and looks weird. I would love for this to be fixed since it is my favourite hair color

Id: 5372471647
Wifi
iPhone XR
Canada

[round depot]

It says wait and watch... But in these days hacker will unlink my account and it will be fully theirs.. 😭

[nocturne pelican]

I'd like to report pubg GIVING ME no gunS

[night cloak]

Kindly if u put it in #old

[waxen pulsar]

I did

[waxen pulsar]

Not letting me put photo tho

[night cloak]

Thank u very much am sure it will be seen

[stable imp]

Hahahaha

[terse heath]

how i could contact pubg mobile support ?

[prime gale]

Thanks dude , so this means i can even unlink facebook and google play both, and link it with twitter only

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @terse heath.

[night cloak]

First you have to unlink the social account that you don't want to be linked.
Then u link the Twitter account.
Then unlink Google play.

[prime gale]

Okk, again thanks alot

👍

[night cloak]

Glad to help.

[wide wharf]

You cant Unlink a new link

[round depot]

Can u check my issues...?

[night cloak]

Please refer to my previous message

[round depot]

This one..

[proud crown]

When will 90fps be released to ROG 5?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[mint galleon]

Hi, My account was Hacked and unknown Google Play account was linked to it. I need to remove that account. He is bothering me since. And I cannot remove it from settings since the account was recently added. It needs to be older than 21 days somehow. Please Help!!!

[olive dove]

No ETA, please keep an eye on #news for the game updates and news.

[storm flume]

Please contact the customer service for further assistance, @mint galleon.

[mint galleon]

this is him bothering me

[proud crown]

Thx

[terse heath]

how i could contact pubg mobile support directly ?

[mint galleon]

how?

[lofty trench]

@olive dove where did ur admin go 😦

[round depot]

Same situation here... 😭

[olive dove]

you have to follow up with in-game customer support.

[shadow agate]

anyone here who is gonna buy the s19 rp??

[olive dove]

only in-game which is the most sufficient way to do.

[shadow agate]

anyone here who is gonna buy the s19 rp??

[olive dove]

We can discuss this in the chat channels.

[shadow agate]

anyone here who is gonna buy the s19 rp??

[mint galleon]

I tried several times. But still no response.

[prime gale]

Its mainly because, you somehow shared your acc with someone and he accessed nd added himself.

[edgy parrot]

I was banned of course illegal uc and the uc I bought them from the game as the game asks for it, I would like an unban my id 576671777

[polar marsh]

Please refer to the private message from @polar marsh for further information, @edgy parrot.

[storm flume]

Please avoid going off-topic, @shadow agate. You may have unrelated conversations in #chat.

[lofty trench]

Nvm it's fine but do you have any knowledge on the control glitch being fixed for iPhone 12?

[twilit yew]

Anyone have a mic bug where it doesnt pick up ur audio

[terse heath]

i try but they always show me conversation end !

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @twilit yew. You can also submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

The developers are aware of the issue and they are looking into it.

[olive dove]

You do not have any other options, so you got to keep trying.

[round depot]

Am I seems joke to you?? How can I share my credentials to Turkey kid while myself belongs to India and playing since season 2.

[lofty trench]

yes happens in custom rooms for me sometimes, i just have to turn on screen recording with mic on and disconnect then reconnect headphones

[mint galleon]

is there a way to contact pubg support other than through the game itself?

[twilit yew]

huh

[lofty trench]

yes

[arctic stump]

Hey, help me out with the new sensitivity settings. My shots are all over the place

What's that tpp aim and fpp aim things

[round depot]

Do practice and master it.

[olive dove]

You may chat with other players in #pubg-mobile where they can share their experience, settings and configurations.

[storm flume]

Please avoid going off-topic, @round depot. You may have unrelated conversations in #chat.

[night cloak]

where have all admins gone ? @olive dove

[olive dove]

Check the server #735483472432594994 , all the moderation team members have been assigned the same role which is moderator.

[plush olive]

My account was banned for no reason, a few weeks ago, i have not recharged uc out of the game and i have a proof, i do not want to lose my account, thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush olive.

[ornate musk]

My account has been hacked and blocked due to using a clone software, I need help in restoring my account: ID 5196846048 Please respond quickly, Thank you

[storm flume]

Please contact the customer service for further assistance, @ornate musk.

[worldly locust]

Hacked my account Someone entered my account and linked to a communication site that is not mine and tampered with my privacy agreement and I was brought in from the game

Paeles hep me

[mortal apex]

Please contact the Customer Service in-game for account related issues. You may refer to subpoint 5.4 in #faq.

[plucky quiver]

idk why but I can’t buy this item when I have enough UC wtf?

I have 100 UC to spend on a 80 UC item and it always says I don’t have enough, help?

[mortal apex]

Please report it in #old and make sure you follow this format, @plucky quiver:
-Numeric ID (in-game)
-Device
-WiFi/Cellular
-Country

[plucky quiver]

Ok will do

[tired fractal]

yeah same problem for me

[plucky quiver]

man I really wanted these track pants 😭 I mean I only needed to spend a dollar but still

[tired fractal]

same, they look sick but cant buy because game bug 😑

[plucky quiver]

😔

[tired fractal]

what?

[plucky quiver]

?

What happened

[plucky quiver]

Literally what’s happening to me

[tired fractal]

😑😑😑

[plucky quiver]

@hallow gulch

Do you think I could get the track pants after time runs out since I was intending to buy it with UC?

[tired fractal]

you probably have to wait until next lucky air drop and hope it is in with UC

[hallow gulch]

Hopefully you'll get the item back in another drop. You can add the item to your favourites for future purposes.

[plucky quiver]

Ok do you think there will be any bud fixes within the next 5 hours?

[tired fractal]

probably not

[hallow gulch]

I do not think the bug will be fixed in a short amount of time. Please be patient.

[plucky quiver]

ok sorry

[ornate musk]

My account was hacked, someone accessed my account, linked it to a connection site that wasn't mine, tampered with my privacy agreement, and my account was blocked with ID: 5196846048

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate musk.

[storm flume]

Please contact the customer service for further assistance, @placid veldt.

[proven scaffold]

@hallow gulch my game sound getting suppressed while using discord. How to fix it??

[lofty trench]

are you iphone?

[proven scaffold]

Android

[lofty trench]

not sure then i only know of the issue on iphone

[modest pine]

my account is like this please help
@mortal apex

[storm flume]

Please contact the customer service for further assistance, @modest pine.

[mortal apex]

The UC was deducted for making unofficial purchase in the past, it will keep deducting until they do regain the whole amount of unofficial UC purchase.

As Machete 2.0 mentioned above, please contact the customer service for further information.

[terse heath]

40 min waiting in game support chat and still no one reply !

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @terse heath.

[swift dock]

when will there be another hot fix?

[mortal apex]

No such information, please wait patiently for it!

[swift dock]

thank you

[night cloak]

Playing with extreme frame rate gets you banned?

[sick shale]

No, why would you ask that?

[night cloak]

I found this youtuber I didn’t understand the language so I turned on English subtitles than he kept saying that playing with 60 FPS gets you banned for 10 year?

Why do I get getting muted

[sick shale]

For using the word Ban, it's an automatic system to prevent excessive questions regarding account suspensions.

[night cloak]

alr

[sick shale]

Using GFX tools to enable this option by modifying the game files isn't allowed and will result in account suspension. But if it's available for you then it's fine, you can use it

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @sick shale.

[sick shale]

^

[night cloak]

Can you send you the video link just to be sure

[sick shale]

Do you want to send the YouTube video?

[night cloak]

yes

So you can see it

[sick shale]

Feel free to send it in private messages, not here

[night cloak]

Ok

[stark shadow]

Can you help me, i Have gyro bug when i start shoot (hip fire) my crosshair start glitching device: POCO X3 NFC

[river dagger]

Please record the video of your issue and post it in #old.

[river dagger]

You can try repairing your game for now.

[stark shadow]

Ok

[zealous turret]

@stark shadow

[iron thicket]

PUBG have something weird

When I run, this will run like this

[harsh hedge]

anyone else have the issue after the update. When people are shooting, the sound is not coming from the same direction as the shot indicator from the map, its really annoying because i don't know where they are shooting from

[zealous turret]

what type of head phones do you use or ear buds @harsh hedge

[hallow gulch]

Please report it in #old.

[iron thicket]

Oh ok

[harsh hedge]

i don't use any headphones

[zealous turret]

id reccomend you use some phone speakers aren't as accurate

[harsh hedge]

but it was working normally prior to update yesterday

[zealous turret]

what device @harsh hedge

[harsh hedge]

iphone 8

i was playing livik, getting shot sounds from left side of the map for example, but the shot indicator on the mini map is from the right

[iron thicket]

Oh ok

[modest pine]

@Tina pardigital You bought it, it is not a banned site and my account was opened for seven 30 days and then it happened.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest pine.

[wanton kindle]

Did pubg just added like 10000 recoil to the guns?

My game not working like before ,first bullets jump in the ground ,i can t hold the recoil ,what ia happening?

[whole yoke]

bro the jumping and vaulting button is soo big

before i had it to 147 its was perfect and small now its glitched

[meager drift]

Hello. I have banned and I don’t know why you banned me. I just wanna know why you banned me ? Because the reason on the file isn’t clear to me so please tell me why you banned me.If you can’t cancel it please reset my account because I spent a lot of money on it. I started to play from session 2 and you didn’t report me before you just banned my account forever.

My ID account: 5173347065

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager drift.

[shadow bobcat]

Still small icon issue not fixed 😩

When I restart the game it shows the small icons again, every time I have to log out repair it to fix it

[celest shadow]

Hello, @shadow bobcat. Thank you for your feedback. Please report this issue in #old so that the developers can be aware of it.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @whole yoke. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

pls help me

[zealous turret]

@wanton kindle what device

with?@night cloak

[night cloak]

game said me if i buying 300 uc game give me 300 + 6000 uc . i buy this but my 6000 uc not comed . my id 5793107242

pls help

[hallow gulch]

There's a chance of getting up to 6000 UC, it is not guaranteed that you'll get the exact number, it depends.

[slender slate]

Hlo

[night cloak]

how its a getting up

@hallow gulch

[hallow gulch]

You have a chance of getting 6000 UC, however it is not guaranteed. May very well depend on your luck.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slender slate. Remember to read through #faq before asking questions in the support channels.

[night cloak]

how can i give more uc

[night cloak]

will the game give myself?

[quiet dome]

Hello

@hallow gulch if I gat ban for no reason. What can I do for have my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet dome.

[wanton kindle]

Xiaomi mi 10T lite

[hallow gulch]

Once your purchase, you might get an extra, yes.

[wanton kindle]

I don t know what s happening the recoil is so bad after the update

Gun shooting the ground without touching the screen

[night cloak]

hmm i dont understand you , i have now 454 uc , Will it reach higher numbers spontaneously?

[hallow gulch]

You purchased 300 UC, you got 154 UC extra from the deal. You will not be receiving any additional UC.

[wanton kindle]

@night cloak you have a small chance to get 6000,unlikely to get it

[night cloak]

oh okay i now understand thank you for helping me

[wanton kindle]

My problem is the recoil and the gun shooting first bullets in the ground

[hallow gulch]

If you think it's a bug, please report it in #old.

[wanton kindle]

I have many frends who have the same problem ,only on the phone

[exotic thicket]

Why the sound îs diferent, and why 90 fps is moving like 45 ?😐

[wanton kindle]

Vezi la setari@exotic thicket

[night cloak]

hello, my account was blocked by mistake! here id: 5194389535, sumsung M31S smartphone, threw UC through midasbuy, charged 60 yuts for a fine ... Although I did nothing. I ask you to resolve this issue.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hallow gulch]

There might be times when you experience such drops.

[exotic thicket]

Im playing rog phone 3, and from this update, my 90 fps is moving like 45fps and sound is more low now and different also

[still obsidian]

Delete and install 👍

[terse heath]

2 hour waiting in game support still no one reply to me !!!

[hallow gulch]

The time required for customer support to reply is unknown, it can take up to days. Please be patient.

[terse heath]

up to days !! are you serious!

the event will end and i'm still can't get it, and its the only reason i get back to the game !

is there any other way i could contact support live ?

[hallow gulch]

You may use the email, however it's only meant for general inquiries, @terse heath.

[young moon]

What's the next step to take to unlink an unauthorized social media account if in-game support hasn't responded after 7 days.

[sick shale]

Please send a message to customer service as a reminder

[young moon]

Is there any other way to go about it?, the person who has unauthorized access keeps logging me out from the game.

[sick shale]

Either via unlinking feature or customer service. No other way

[terse heath]

customer service don't reply to me, what if they reply after the current event end !

[night cloak]

anyone from the support team here?

@terse heath May I know what is the issue?

[lusty yew]

@azure falcon

[night cloak]

@night cloak This is the community support channel.

[terse heath]

my account link to euro region, i'm not living in euro and never been there
im in the middle east, and my ip always from middle east never use vpn
i don't know why its in euro
the game now have eid event and theres and actor pack avilable and i can't get it

[night cloak]

@terse heath Changing country is not available for accounts created in the European Economic Areas (EEA). If you are not from EEA, you either intentionally or mistakenly selected an EEA country while creating your character. This information cannot be changed at a later time because of the General Data Protection Regulation (GDPR) - even if you have switched country or mistakenly selected an EEA country. Under this regulation, PUBG MOBILE cannot move your data another country. Hence they cannot change your country in-game. Hope you understand.

someone has logged in through one of linked the social media to my account. I have the email and other linked social media as well. they keep logging in to my account and threatening me to hack the account if i don't send money or such..

@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[night cloak]

what should i do?!

[marsh sage]

Is there any redeem codes for eid?

[night cloak]

No such information. Join the Middle East and North Africa (MENA) Discord server where there might be such events.

[terse heath]

why !! , first: all big company do that at least one in a year (Google, steam , ea ....).
second: GDPR shouldn't apply for me and at least i could provide personal id to identify im not in Euro, or as other company do change it credit card link info
third: its easy for me to make a new account, but i don't want to lose my item , at least is there a way to transfer my item ?

[azure falcon]

Hello, my account took a 10-year band only because I updated the game using the Apple store and this is my account since the fourth season and I spent more than 20 thousand dollars on it. This account ID is 5280716705 Please review the reason for the band and tell me why and thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @azure falcon.

[night cloak]

@terse heath When you created the account you selected an EEA country. This is GDPR law to protect user privacy and it cannot be circumvented. You will need to visit Europe (Information Commissioner's Office) and have a written permission from them to have it changed - which is something not easy. You are free to delete the account and create a new account with your preferred country.

[viral pulsar]

Can I use Midasbuy for purchasing uc into my account?

[vague flame]

Wait you can delete a pubg account?!

[sick shale]

Use this link (https://www.pubgmobile.com/pay) to avoid getting into fake websites

[night cloak]

@vague flame In certain regions, yes.

[viral pulsar]

ok ty:)

[paper iris]

Hello. The screen resolution has changed since ive updated the app for the godzilla vs kong promo. Every letter in the app looks small and ive already press the fix button AND installed the game again. It My controls have changed positions because of the new screen resolution. How can i change it back to normal screen size?

[night cloak]

@paper iris Could you share a screenshot?

[paper iris]

gimme a sec i cant find the support channel on my phone. Im using my laptop at the moment.

[night cloak]

Take your time!

I want to ask After this message, will they unlink the hacker's account?

[paper iris]

@night cloak

[night cloak]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@paper iris If you are on an iPhone 12, it is a bug.

plz i need help

[night cloak]

@night cloak

[paper iris]

Of course its a bug. How can i report this?

[night cloak]

@night cloak Either unlink or block the access.

i need a help @night cloak

@paper iris It is a known bug. You can report it in #old.

@night cloak Aloha! How can I help you?

some one

[paper iris]

@night cloak Gotcha. Thank you for your help 🙂

[night cloak]

he hacked my account

[night cloak]

This means that the account has been verified for me? And that the hacker's account will be unlinked immediately without waiting for 7 days after sending them the email information and the hacker's account that I want to unlink?

@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

k

@night cloak It can take up to 60 days for the customer service to block/remove the other access.

@coarse owl Use #activities.

[night cloak]

Why is it taking so long?

He threatened to close my account for 10 years And customer service sent messages threatening me What if I close it? And I wait 60 days to untie it?

@night cloak Unfortunately, support needs the time to verify if it was really compromised and who is the real owner. Since your social account was compromised, it is easy for the hacker to guess the answer of the question and remove your access too. They need to make sure it is given to its true owner.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @winter stratus. Remember to read through #faq before asking questions in the support channels.

[winter stratus]

So I’m trying to login on my pubg account that is connected to Facebook and it’s connecting me to another Facebook and it’s not giving me a choice if I want to use this acc or put another. So can someone help me please.

[night cloak]

@winter stratus Are you on iOS?

[winter stratus]

Yes

[night cloak]

Log out your Facebook from the Safari browser.

[winter stratus]

Oh okay

[night cloak]

But I have sent them all the proofs I sent them the exact date my account was created All payment receipts were sent to them on the account Since its inception until now I believe customer service can see and check when each account is linked And the bond that I have was tied for a long time And linking the hacker's account has been linked for about a month I'm afraid he will really close my account what should I do

@night cloak The hacker can guess those answer too and play the victim. Hence the support needs more time.

@ember cape For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

Don’t share confidential information here in a public channel. Unless you want to be hacked again.

[night cloak]

But the hacker has not had a payment receipt for 3 months, and these things This means that customer service will contact the hacker as well Or do you mean that the hacker will communicate with them like me?

[civic sluice]

PUBG MOBILE After the last update the aim have a lot of Shake and not stable

[ember cape]

OK thanks but it's been 4 hours without a response is that ok?

How quickly will they pay me back and will they be able to help me?

[winter stratus]

Now it’s not letting login to my account

[night cloak]

@night cloak The hacker have an option to communicate with the customer service. There’s a chance the hacker can guess your email password from your social media. If they do, they can access those purchase receipts too. Hence the support needs to keep all these things in mind.

@ember cape It can take a few days to up to a week, unfortunately.

@winter stratus Login to your correct account using Safari and open the game.

[high kettle]

Well, hacker used my account for 2 months

And pubg asked me to wait 60 days to unlink twitter

[viral pulsar]

when the email login error be fixed?+I cannot link phone number to my account👀

[ember cape]

Well, I wrote the addresses correctly. Will they return my account for this request?

[night cloak]

@viral pulsar What’s the error you are facing?

[night cloak]

He could not reach anything I have secured all my accounts that are linked to my account He does not have any evidence that the account is his

@ember cape If you provided all the correct information, it shouldn’t take long.

@night cloak I mean I’m saying what usually happens and not what happened to you.

[ember cape]

Ok thanks

[viral pulsar]

Whenever I try to log-in through the email.The message pops out"login failed"

[night cloak]

@viral pulsar Are you in Pakistan?

[rustic badge]

Any dates for the Hotfix ?

[viral pulsar]

yeah

[night cloak]

@rustic badge No such information, unfortunately.

[rustic badge]

ADS issues still persist

[night cloak]

@viral pulsar Unfortunately, logging with email or phone number is not available in your region at the moment.

[night cloak]

Okay If the hacker doesn't contact customer service And it was confirmed that the account is mine How long is the minimum waiting period to unlink the hacker's account? For a month now I have been trying to find a solution

[viral pulsar]

rip

[night cloak]

@night cloak I cannot guarantee the minimum. But it should be faster than 60 days.

[abstract jungle]

Hello I am sorry to interrupt but I would like to ask about the one day ban that I got yesterday.
It says that I used 3rd party apps or plugins, the thing is that if I did use any suspicious app I would accept it and welcome the ban as it is.
But I didnt use any app nor plugin, and the fact that I got 3 more days of the ban freaked me out and Im afraid I will be banned for 10 days and then 10 years while I still dont understand why. If anyone can help me out please youre more than welcome
P.S. I contacted the customer service and the information it provided wasnt helpful because it kept saying that I cheated using 3rd party apps.

[night cloak]

Okay I sent them messages between me and the hacker Prove that the account is mine Does that help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @abstract jungle.

[night cloak]

@night cloak I did not understand. Could you elaborate?

[stark shadow]

Not working😩

[night cloak]

I mean I contacted the hacker to retrieve my account I tried a lot with him, but it didn't help And sent a screenshot of the messages to customer service Does that help?

[night cloak]

@night cloak

My account was hacked

[tiny talon]

Some hacker got hold of my account this morning. I got it back now but lost my UC and my server changed from NA to Europe. I am looking for my server to be changed back to NA, can someone assist?

[night cloak]

But my social media accounts are intact. Can anyone explain me?

[tiny talon]

@polar marsh please help

[upper stag]

This problem made me suffer a lot while playing before the new update and so far I hope please help me solve it and my phone is huwaui nova 5t 🥺

[upper stag]

The screen becomes sluggish during touch💔

[river dagger]

You can change the server again once the cooldown of 60 days is over. There is NO other way to change it.

[river dagger]

You will not get any help with acconut related issues on discord. You need to contact in-game customer support for that.

[night cloak]

@river dagger

[upper stag]

help me please 😔

[winter stratus]

@night cloak thank you very much for helping me

[river dagger]

These are just useless rumors until officials confirm it in #news

[night cloak]

@night cloak

[river dagger]

You need to provide the information what they have asked you to send. Do not send the screenshots of your chat with hacker. Its not gonna help in any way.

Can't say anything about that.

[night cloak]

Well, I sent them all the required information But I think I sent them information that really proves that the account is mine Why wait 60 days?

[river dagger]

They probably reply within 2 days. So 60 days is just the maximum time it might take.

[river dagger]

You will get reply soon. Dont worry

[night cloak]

Oh really? Because I am tired and I am trying and I did not find a solution A month ago I have been waiting for a response that helps me

[river dagger]

Just provide the correct information and wait. Do not try to send multiple messages again and again. It won't help.

[night cloak]

I provided correct and accurate information Even if you send them all receipts, not one receipt

[river dagger]

OK. Thats great.

[night cloak]

thank you

[mossy pollen]

I see alot of people have bigger pov while using the red dot how do I get a bigger scope pov

[river dagger]

Ipads have bigger pov than mobile.

[mossy pollen]

Ok thanks

[tired mist]

Hello, my account has been blocked for no reason. Please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired mist.

[lean wedge]

Hello here are the dudes teaming up in solo....

[feral forge]

teamers should be reported in game, @lean wedge.

[lean wedge]

Did that as well

[young gate]

Hello any way you can help me get access to my account that was hacked and no it wasn’t hacked through social media I have 2 accounts linked and also the email with a password to my PUBG mobile account and my credentials were never given to anybody please help me!

They would give me my account back if I gave them 10,000 Uc

The people in the lobby don’t speak English but are friends with the person who took my account and only speak Turkish

Saying they’re willing to help if I give them that much in UC but you can never trust a hacker

Also the guy from the screenshot said he plans on hacking my account now

[stable imp]

If you give him uc he will ask again and again

[young gate]

Exactly I’m not falling for that

[stable imp]

Your account linked to ?

[young gate]

Which is why I didn’t bother but just screenshot the conversation

FB and Game Center

Well the account that was hacked is linked to Twitter and Game Center

IOS

[stable imp]

So witch access they using ?

[young gate]

What do you mean?

[stable imp]

How they access to your account

[river dagger]

Do you still have access to your account?

[young gate]

They have no access to their PUBG account

[young gate]

It wasn’t their social media account that got hacked so we really don’t know how they were able to hack it

[sick shale]

@young gate Unfortunately nothing can be done if you don't have access to your game account

[young gate]

594842667 that’s the account that was hacked

[arctic bramble]

Hello

[young gate]

These are his buddy’s 5793327901/halilYılmazzz, 5697235782/cix・Z£RRO,

[arctic bramble]

I saw you yesterday

In tdm

[sick shale]

@young gate We cannot do anything with this issue. You may contact customer service for further assistance in this regard

[storm flume]

Please avoid going off-topic, @arctic bramble. You may have unrelated conversations in #chat.

[arctic bramble]

This player play hak

https://fb.watch/5tnUMaP1Bd/

[slate harness]

@polar marsh i got ban for aweek and i didnt use any thing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slate harness.

[young gate]

@polar marsh I’ve been asking for help

[sick shale]

You have already answered

[young gate]

That’s not an answer

[young gate]

How is that an answer?

[sick shale]

@young gate This one ^

[young gate]

I see it now

They don’t do anything either so I figured to try here

But okay.

[austere latch]

I am having sound issues in the game with the 1.4 update. Can anyone help?

[young gate]

They won’t help I know that

[austere latch]

I can hear voices of speech, but I cannot hear footsteps and gunshots.

[young gate]

I’ll just spam their accounts 🥴

[sick shale]

@stable imp Please refrain from sending unnecessary messages and causing disturbances here

[stable imp]

Did I said something wrong

[sick shale]

Can you take a screenshot of your audio settings?

[sick shale]

Do you require any assistance?

[stable imp]

I am sure there's nothing wrong with my messages

[sick shale]

This channel is intended for support, any unrelated message will be deleted.

Now please move to a discussion channel if you don't require any assistance

[austere latch]

Should I post screenshots on this channel? @sick shale

[sick shale]

Sure, you can

[austere latch]

I deleted and reinstalled the game but the problem did not fix.

[candid raft]

I need help in transferring my data from pubg Vietnam version to pubg global version

[sick shale]

Can you lower them little bit?

[candid raft]

My account was in global version at first but accidentally logged in into Vietnamese version

[sick shale]

That isn't possible

[austere latch]

Are you talking about the sound level? @sick shale

[blissful valley]

I Found the solutions of icon and screen size problems in pubg go to iPhone settings then display then there is two options pick big screen then apply it .. yahoooo it worked

[austere latch]

Damn was that such an easy problem? Thank you.

[blissful valley]

Dude it worked well now the icons same as it was before, wow 🤩

Administration say thank to me 👏🏻

[glass drum]

Hi I have an issue within my account

Someone linked his Twitter account on my pubg mobile account without my permission

I don't know where or who to contact to help me solve my issue

[sick shale]

Fixed?

[austere latch]

Yes, the problem seems to be solved in the single now. @sick shale

[sick shale]

Glad to hear that!

[river dagger]

He was not talking to you.

[sick shale]

I was talking him and the issue has been solved.

[blissful valley]

Tell everyone about iPhone 12 icons problems the solutions as I have sent 😍❤️❤️

[sick shale]

@glass drum Please contact customer service via in-game settings and request to unlink the unauthorised social media account. You can follow this conversation:

[blissful valley]

I found it after getting tired of the icons that were messed up after the update, the solutions is by iPhone settings then display size choose bigger screen then apply 😍👍🏻

[river dagger]

Good job

[sick shale]

@blissful valley Will start to give this solution from now on. Thank you so much!

[blissful valley]

Choose zoomed

You welcome 😍❤️

Then set

[covert mason]

so i contacted customer support for account recovery and i get this respond 😐

[sick shale]

Do you want to unlink an unauthorised social media account?

If yes, you can follow this conversation:

[night cloak]

Please help me as soon as possible. I paid the balance, and the balance was sent to my account. You can withdraw from my account. We hope you will help me as soon as possible.

😩

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hot pecan]

Hello, I want a solution to my problem, please, I have cited wrongdoing

[woven magnet]

Pubg support is broken

[sick shale]

What's the problem?

[hot pecan]

@sick shale Please, I was attended without the reason for 10 years. My account has spent a lot of money on it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot pecan.

[glass drum]

It asks me to include screen shot how to include this screen shot its only shows text field to write in there is no button to attach images

[sick shale]

@glass drum If there's no button to attach images at top-right corner then you have to upload the images on (https://www.imgur.com) and send them as links to customer service

[cosmic frost]

hi

[rose swan]

Please some one help me out with my screen pubg all icons are very smalls I don’t like this update 🤧🤧🤧🤧

[rough cargo]

I have a question.

[raven flume]

Selam aleykum

Ben yeni gelen 1.99tl lik paketi almaga calisiyorum fakat odeme basarisiz ve profil ban riski gibi bir seyler yaziyor? Ne yapmam gerekiyor acaba?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raven flume.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cosmic frost. Remember to read through #faq before asking questions in the support channels.

[rough cargo]

Are there other users experiencing an audio issue when in-game combat/ spawn Island?

When I turn my microphone on I get a 10% reduction in audio ( I configured this percentage using various calculations). I'm not sure why but when it is muted I loose 10% audio.

[storm flume]

Please do not use languages other than English, @raven flume. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rose swan. You can also submit a report in #old in compliance with the channel's pinned instructions.