questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn ivy.

[bold cosmos]

@bitter temple . You tell PUBG mobile to fix there games

[wide loom]

@celest shadow i have mailed the issue to midasbuy support. lets hope for good results

[bitter temple]

Have you tried restarting your router?

[cyan sorrel]

Hi, after the update my HUD has changed to an older one and I can not change anything, it does not save the changes. What can I do?

[wooden wigeon]

Hello

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cyan sorrel. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Hello, @wooden wigeon. How can we help you?

[wooden wigeon]

I have a problem

With purchase

I can't purchase UC in PUBG from my appstore account

@celest shadow please help me with this

[celest shadow]

Please contact the customer service of AppStore for further assistance in this regard, @wooden wigeon.

[wooden wigeon]

I already did

And twice

But they said there is no problem in your Appstore

And they told me to talk to you

[frail crane]

Hello , i want to change the country to my country ..please help me,

[storm flume]

Please contact the customer service for further assistance, @wooden wigeon.

[frail crane]

Can anyone help me?

[sick shale]

You must wait for the cooldown period to be over...there is no other way

[night cloak]

I changed my country by mistake, any solution?

Anyone?? I got a problem on 1.4 whenever i put my graphics on smooth it says “Network not initialized”

[tacit echo]

@polar marsh cek pm

[bitter temple]

Refer your issue to #old

[bitter temple]

Please give more information about this issue.

[sinful harness]

hello please can you tell me where i can collect the new titan theme for lobby i can't find it.

[fallow magnet]

i am playing in gameloop emulater x mouse softwer safe for pubg i use for aim button???

[robust pond]

any arabic here??? i have a prlblem helpppp

[brave wolf]

Use #emulator-support
Use #481204134859505684 .emulator to get role

[lofty tinsel]

i got banana bonanza backpack two times but it's converted to coins. Any help please ? WTF

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[sour bobcat]

@nukemanu some achievements are removed by PubgMobile

[celest shadow]

Please uncheck the Incomplete option on the top-right of the achievements menu.

[urban linden]

Help

[feral forge]

you may join regional server via sub-point 3.1 in #735483472432594994, if you wish to get assistance in your preferred language.

[celest shadow]

Try restarting your game. You will be able to obtain the lobby theme right after the Godzilla vs. Kong cinematic.

[celest shadow]

Please report it in #old.

[limpid mortar]

Hello I have an confusion

I play in mobile data the ping goes high

But after connecting to VPN in India server (Mumbai) ping goes down

Why the ping is high in nowdays?

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @limpid mortar.

[iron basin]

Hey @lime juniper enemies are able to see my Godzilla and killing me please fix it😣😣

[celest shadow]

Please try reinstalling your game again, @urban linden. If the issue persists, please contact the customer service in-game for further assistance.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @iron basin. You can also submit a report in #old in compliance with the channel's pinned instructions.

[feral forge]

for your reference:

[limpid mortar]

Is VPN/DNS is officially supported via pubgm?

[celest shadow]

We do not recommend the usage of VPN. You may use a DNS instead, please refer to subpoint 4.3 in #faq for further information.

[limpid mortar]

OK thanks for your valuable time

[smoky edge]

It's a new achievement bro. I haven't even completed it.

[covert mason]

how do i attach the screenshot??

[celest shadow]

Please submit a detailed report in #old if your "Who Hit Me" achievement is missing. Thank you.

[smoky edge]

Thank you ✌️

[fleet wigeon]

To Add : " Who Hit Me " is hidden Achievement

[celest shadow]

Please try restarting your game and check if you have the attachment button. Alternatively, you can upload your screenshots to a image hosting website such as Imgur and send it as a link.

[celest shadow]

It is a possibility that this achievement is a hidden one as well.

[smoky edge]

Can u help bro?

[covert mason]

i wrote how do i attach the screenshot and after that i got the button but also the message like "thanks for the info you provided, it can take up to 60 days etc.." i sent it after that message, is that okay?

[celest shadow]

You may try attaching the screenshots that the customer service required you to provide earlier.

[fleet wigeon]

Did you completed that "Who Hit Me " achievement ?

[short quartz]

Anyone here have an iphone xr and if so can u please help me in dms

[covert mason]

i sent it but after this message, is that okay?

i got the little button in the bottom left after i asked how to attach the screenshot 😑

[celest shadow]

Hello, @smoky edge. The "Who Hit Me" achievement is indeed a hidden achievement. You will need to get defeated or knocked out by enemy attacks during the jump phase.

[smoky edge]

No.

[celest shadow]

That should be fine now, the customer service will unlink the social account or e-mail address you requested in the first place, but it will take up to 60 days, but fret not as it can be much earlier. Please be patient, thank you.

[smoky edge]

I have seen it in youtube but why is it missing in my achievements 🙄

[celest shadow]

You will only be able to see the achievement once you have completed it. It is meant to a hidden achievement, and now it is hidden for everyone.

[red palm]

@error404b mam my phone screen becomes black while every classic match its now I am on ace and when I take fights game becomes choppy and ping is high

[fleet wigeon]

FOR Example

[covert mason]

the hacker linked 4 social medias i have only mail linked, will i be able to get it back?

[lofty trench]

Screen was fine earlier but now it’s messed up again what happened?

[median mirage]

how to fix

[covert mason]

reinstall your game

[rugged chasm]

How to recover hacked account?

[civic lark]

Bro, did you update the game

[median mirage]

done not working

[covert mason]

follow this steps

[rugged chasm]

I have already did but it shows this type of message.What can I do?

[supple moon]

There was a new event where you bought the pass for 570 no?

[iron basin]

But it's visible, i have played this game for 3 yrs and i know how things work

[covert mason]

i think they cant help you if you are from india because india banned pubg, not sure though

[supple moon]

But if they are only in the group

Did I throw away 570 uc ?

[celest shadow]

Yoy will need to pay the required UC (570 UC because of the 5% off) when you want to create or join a group. Upon creating a group, you will obtain a unique ID. You can share your group ID to invite 2 players to the group. Once the group has been formed, all members will obtain UC Perks Pack.

[red palm]

@error404 mam my phone screen becomes black while every classic match its now I am on ace and when I take fights game becomes choppy and ping is high

[rugged chasm]

Can you help me to recover from your region.I have provide all details.Please help!

[celest shadow]

Hopefully, yes.

[covert mason]

No, i cant do that

[red palm]

@celest shadow plz help me

[supple moon]

can I share it here please

[storm flume]

Please contact the customer service for further assistance, @median mirage.

[celest shadow]

Feel free to report this again in #old so that the developers can look into it again.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @red palm. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Yes, you can share your group ID in #pubg-mobile, #media or #activities.

[red palm]

@storm flume I reported but it's not fixed till

[supple moon]

I love you thx

[covert mason]

may i ask you how did the guy link all of this? @celest shadow

[celest shadow]

I have no information, it can also be a visual glitch.

[red palm]

@covert mason we can only link with 2

[rugged chasm]

@Piston Can you help me to recover my account?

[civic lark]

Please help me
I can't buy uc in this account , and when i logged in to other accounts i could buy uc from play store. It shows purchase cancelled in this account only.

[covert mason]

no its not, i have seen on tiktok that one guy had 6 things linked on his account after he got hacked

[celest shadow]

You will need to contact the customer service in-game for account related issues, @rugged chasm.

[covert mason]

he gets this message #questions message

[celest shadow]

You can only link up to a maximum of two social media accounts, and one e-mail address or phone number. Any more than this cannot be linked.

[red palm]

@celest shadow yup

[celest shadow]

Oh, I see.

[red palm]

but some times it shows error

[celest shadow]

What is your device?

[bitter temple]

Please Contact in game customer services.

[red palm]

@celest shadow redmi

[rugged chasm]

What can i do?

[celest shadow]

Unfortunately, there is not very much you or anyone can do as the game is no longer available in your country. Please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[red palm]

@celest shadow BGMI is coming I see

[covert mason]

i found a video on youtube where if you change your region to UK you can link more than 2 social medias

[rugged chasm]

Anyone from outside india can help to recover it?

[civic lark]

I did, then they said to contact play store support. My play store have no problems. I can buy uc in other accounts from the same play store id

[celest shadow]

No, that is not possible as your account was created in a country where the game is no longer available. They will receive the same notice from the customer service.

[red palm]

@rugged chasm wait for Indian version

might you get some help from that

[rugged chasm]

I have this account from season 1

[celest shadow]

Please try repairing or reinstalling your game and see if that helps. Additionally, we recommend freeing up some storage space if you are running low and do not keep background applications running when playing PUBG MOBILE. Further information can be obtained in point 4 of #faq.

[red palm]

you can file a claim

[crisp sequoia]

What if I created a group nobody joined the group, ovule I still be able to get to rp

[bitter temple]

Contact google play store and if they do respond contact pubg customer services so they can follow up from there.

[celest shadow]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[crisp sequoia]

Ok, thanks

[cinder bloom]

Help me I can't text in battleground India mobile

[celest shadow]

It is simply not possible to link more than 2 social accounts, however if you believe otherwise, feel free to report it in #old as well.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cinder bloom.

[shadow bobcat]

@celest shadow is small control glitch fixed in iPhone 12?

[celest shadow]

It should already be resolved with a small patch yesterday, however if the issue still exists for you, please report it in #old, @shadow bobcat.

[red palm]

I reported a hacker but I didn't got any report

[shadow bobcat]

ok because i did not open the game of that glitch Thanks!

[red palm]

@celest shadow I have not got any mail of that hacker of being banned

[celest shadow]

You can check the status of your reports via the Ban Pan menu in the game, @red palm.

[shadow bobcat]

@celest shadowYes Problem Solved Cheers PUBG team

[celest shadow]

Very glad to read that! Happy gaming.

[red palm]

will I get banned if I report a hacker@celest shadow

[celest shadow]

You will not be suspended for reporting a cheater.

[small cave]

Where can I report a live stream on Facebook playing with hack?

[distant marten]

@celest shadow hey mate someone has access of my pubg id from last night
I have changed Twitter password and Google password anything else i can do for more security
All accounts has two factor authentication enabled still its hacked

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @small cave.

[celest shadow]

You can report it through the form when it is available again, @small cave.

[supple moon]

@celest shadow I am only one in the group

[celest shadow]

Can you try using the log out of all devices option?

[supple moon]

do i get it anyway?

[celest shadow]

You can still invite your friends to your group, the event will end on May 16.

[celest shadow]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the Royale Pass Upgrade Card will be delivered to your in-game mail within 24 hours.

[supple moon]

YESSSS thx bro

I was afraid

[low kelp]

Someone hacked into my account. But my social media logins doesn't show any of those logins. I had received multiple OTP in my email with pubg's login OTP.

This guy is changing my name everyday.

[blazing pond]

@celest shadow I need help

[lofty trench]

Issue still continues sadly I had it fixed partly today for like a span of hours now it’s the same glitch

[distant marten]

@celest shadow i did it but still doubt

[celest comet]

One of my friend's account got hacked ..... And the hacker changed I'd password of that FB account..... What to do now. 🙁

[blazing pond]

MrCyberSquad

[night cloak]

Hello, recently banned for 10 years .I did not use cheats ,did not crash, did not use any bugs, and did not do anything extraneous .Is there any way to solve this problem? Id:51262609053

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[distant marten]

@low kelp same happened to me yesterday but i havnt received any otp my friend called me told why you changed the name then i got to know someone has access of my account

[blazing pond]

MrCyberSquad

[heavy vortex]

too much personal details in the screenshots above👀

[celest shadow]

Please ensure that you have secured your Google account, and sign out any unknown devices via the Manage Google Account security settings.

After that, you can use the log out of all devices option in the game.

[celest shadow]

How can we help you?

[celest shadow]

Feel free to report it in #old again. Thank you.

[storm flume]

Please contact the customer service for further assistance, @warm talon.

[lofty trench]

Just did, thanks for y’all working on it

[distant marten]

@hallow rune its not their servers

[celest shadow]

Please contact the customer service in-game and the customer service of the social media account in question for further assistance, @celest comet.

[storm flume]

Please refer to this channel's pinned messages for further information, @blazing pond:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Thank you for reporting the issue as well.

[storm flume]

Please do not use languages other than English, @hallow rune. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[blazing pond]

Come vc

[celest comet]

Thank you

[celest shadow]

If you have an issue related to the game, please state it here.

[distant marten]

@celest shadow can i ask you something
I haven't received any mail regarding unknown login neither from Twitter nor from Google so how he got access of my account

[low kelp]

I did check all of them. Yesterday. No extra login in Facebook, twitter, or Gmail. But I received those OTPs which I didn't share with anyone.

But didn't log out from all devices yesterday.

Today the hacker has renamed my account again. I found the option to remove from every logins today.

[blazing pond]

Why you ban MrCyberSquad

[warm talon]

The bot closes the conversation. I could not communicate with technical support who entered the game

[rustic sentinel]

Please Help

[distant marten]

@low kelp same with me he renamed and spent all my Uc
But i havnt received any mail from Twitter or Google about know login please fix this kinda things please

[brave wolf]

Repair and restart

[celest shadow]

Please refer to the pinned messages of this channel. If you repeat your questions, we may be forced to remove you from the server as well.

[celest shadow]

Unfortunately, I do not know either. You may contact the customer service in-game for further assistance.

[distant marten]

@celest shadow

@celest shadow ok mate

[celest shadow]

You may try using the log out of all devices option in the game and see if that helps with your issue.

[celest shadow]

Please restart your game or reinstall it completely from the Google Play Store, AppStore or the Android APK. You may refer to #news for the download link.

[gleaming coral]

I want to be responsible here

[stoic badge]

Hi i need help, last week I was banned for 30 days I never known the reason because I never use hacks and I have always buyed legal ucs please help cause now the game say that is 365 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic badge.

[gleaming coral]

I want a responsible person here please

[blazing pond]

Why my old id ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing pond.

[night cloak]

Sir my account was unlinked by mistake
Due to the new unlink feature of pubg
I am not able to login with my social media account and whenever I do, a new account is created
Please sir recover my id and give it to me

[gleaming coral]

How do I complain about someone here?

[night cloak]

If u wanna report player report ingame

[bitter temple]

What seems to be the problem?

[bitter temple]

Please contact in game customer services

[night cloak]

I tried nathing its not working out

Can you access your PUBGM account right now? If yes contact in-game customer support otherwise you cannot retrieve your account. @night cloak

I cant access

When i am trying its make a new id

[heavy vortex]

If the account have no socials linked then it's gone.

[night cloak]

I had social linked

Facebook but now its making new id

[vale moat]

Game has been login with new version pls help i already updated

[heavy vortex]

Log in with fb.

[night cloak]

What do you mean “making new ID”

[night cloak]

Its creating new id.

Oh you mean when you try to login with your Facebook it just creates new pubgm account with new ID.

[night cloak]

I tried its creating new id

[night cloak]

Yes

I hav proof that i have my fb link in game

Then someone must unlinked your social media links from your account

[heavy vortex]

If your fb is linked then there should be no problem in logging in.

[rare steeple]

My pubg account get ban for 365 days for illegal topup ..but i dont use illegal uc..when i check ban record dont show any ban record of 365 days...please unban my id

[night cloak]

I know but idk what’s happening its creating new id.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare steeple.

[night cloak]

Was Facebook is the only option for you to login?

i think pubg should disable email login because millions of users email details are pubg on some websites

Or you put more than one?

@night cloak Then people should put different passwords for every website.

[night cloak]

Yes

see the data breacked

@celest shadow

i got it from one website

[clear spindle]

May I know the source?

[night cloak]

there hacker selling 100k pubg ccounts in just 150 bitcoin

@clear spindle i need help

[clear spindle]

May I know the source?

[long axle]

So we need to change password nothing from there side🤣

[night cloak]

yes

[clear spindle]

You may state it, @night cloak.

[night cloak]

Sir @clear spindle my account was unlinked by mistake
Due to the new unlink feature of pubg
I am not able to login with my social media account and whenever I do, a new account is created
Please sir recover my id and give it to me

pubg should update users about data leak and tell all to change password asap

@long axle Yeah, use different passwords.

[clear spindle]

Please contact the in-game customer service for account related issues, @night cloak.

[night cloak]

It tried its not working out there

[clear spindle]

Still you haven't asked to my query or haven't given any source, @night cloak.

[night cloak]

I am not able to login my id its creating new id

Where as in my facebook its showing me that my pubg is linked

@night cloak, Rock47 already said contact customer support. Please stop repeating the same thing.

the reason why users getting ban without hack is there account details are public and hacker using there accounts and banning mythic fashion accounts lso

[covert mason]

source: trust me bro

[night cloak]

I got the Banana backpack twice. It's converted to coins and after dismantle it. It's gone!! Whats is going on? I lost somehting that I want from the lucky spin because of this glitch

[night cloak]

From yesterday i doing same contacting customer support

@night cloak Contact customer support.

okk and wait for reply after 60 days

wow

i cant tell source here otherwise all will visit that website and they will close web

[clear spindle]

DM me, @night cloak.

[night cloak]

@night cloak 60 days is a lot maybe 1-2 weeks

[covert mason]

not true, i asked for account recovery and they responded the same day

[hollow brook]

My control in layout section perfect but in match control become big plzz help how can i Fix it

[night cloak]

@hollow brook Because you’re using “Large Icons” try to switch it to layout 1 or 2

[hollow brook]

No i use in 1st layour also

But same problem occur

[covert mason]

on the screenshot you screenshoted controls from layout large icons

[hollow brook]

Aare i change it to large layout for check it will solve or not

[night cloak]

Okay let us know

[quiet grotto]

Hello could anyone help me over here

[night cloak]

@quiet grotto What’s up?

[quiet grotto]

Just changed my server by mistake want it back to asia

[night cloak]

Contact customer support tell them that you changed it by mistake. Wait for an answer.

[quiet grotto]

Tried that but no response buddy

[hollow brook]

@night cloak

[covert mason]

i think he needs to wait 60 days, no other way

[night cloak]

Yeah, because once they let you change it if you contact the support. But now you have to wait 60 days.

@hollow brook it looks smaller

[quiet grotto]

I heard customer support could change it.

[left sundial]

after updating to 1.4 icons and controls shrinked like ipad view but after small in game update it was fixed then when again i reopened the game it again got the small icons and controls

[hollow brook]

But in game see

[night cloak]

@left sundial #old please use this channel.

[hollow brook]

See at right top corner

From both ss

[night cloak]

@hollow brook try to lower the buttons percentage.

[quiet grotto]

Will wait for some more days if nothing happens will let u know.

[night cloak]

Alright, thanks for the patience. @quiet grotto

[hollow brook]

Kk🥺

[night cloak]

@night cloak what should i do

If you contact customer support they will let you know what to do.

[real pulsar]

I mistakenly changed my flag and now can I change it before 60 days again?

[night cloak]

customer support. i tried but its not helping out

You have to wait 60 days if you want to change it again @real pulsar

[real pulsar]

Pls can u help me in changing it before 60 days :(

[night cloak]

@night cloak When did you contact it?

from yesterday i am doing

I’m not PUBGM employee. I can’t help you sorry. If you change your region whether purposely or accidentally you have to wait 60 days.

[real pulsar]

Ok thanx for ur time @night cloak

[daring shore]

hey i got ban 90days affter the new update & i have no hack in my phone can you help me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring shore.

[gleaming coral]

I want to be responsible here I want to file a complaint about someone on the Discord team here With evidence

[night cloak]

@gleaming coral #discord please use this channel.

[long axle]

Flag card🤔

[bitter temple]

Refer your issue to #discord channel.

[gleaming coral]

ok thank you

[real pulsar]

@long axle from where should I purchase it?

[night cloak]

from yesterday i am doing

[long axle]

Available in treasures near rename card section

[bitter temple]

You can go in shops then scroll to treasures and it should be next to the rename card.

[night cloak]

Oh my... I thought you said “I accidentally changed my server” @real pulsar yeah you can purchase the flag card from treasures and there should be a flag card next to ID card. Sorry 😞

[real pulsar]

Lol no problem....thanx everyone

[night cloak]

@night cloak is there any way i can contact pubgm

for my id

because customer support is not helping out

You can use [e-mail] or contact them via in-game for a fast response.

[pliant perch]

anyone have kong and mecha issue? can't see them only godz mod

[night cloak]

Kong and Mechazilla will come eventually.

[pliant perch]

so they not available for all until now?

[night cloak]

Only Godzilla is available I believe in few days the other two might be available as well.

[pliant perch]

oh thanks i though there is something wrong

[lost whale]

@pliant perch u meant classic mode ?

[night cloak]

Yeah PUBGM always does this they roll the other events after a while.

[pliant perch]

yea in classic mode

[pliant perch]

thanks bro good to know now i can calm i was about to reinstall

[lost whale]

11/05 - 08/06 Godzilla
15/05 - 08/06 KONG
20/05 - 08/06 Mecha Godzilla
@pliant perch

[night cloak]

No problem @pliant perch

[pliant perch]

thanks and what about the new arena mode

[night cloak]

I don’t know the exact date, perhaps @lost whale knows.

[lost whale]

@pliant perch 1st June hanger TDM

[solar current]

I have to redownload resources partially

[pliant perch]

[solar current]

After this new update, maps, resource packs etc

And ive had everything installed previously

[woven umbra]

Is it possible to delete my guest account? If yes then how?

[tacit echo]

cek private message @polar marsh

[bitter temple]

Are you currently on the global pubg mobile?

[flint osprey]

Same happened with me

[night cloak]

We received 30 ucs in mail , our team is Full but when will we get 60 UC ???

[torpid cairn]

People are getting bànned after updating pubgm?

[crimson salmon]

I am on platinum v playing on emulator and my brother is on platinum i on mobile device . I killed 7 enemy with chicken dinner and my brother killed 2 enemy with chicken dinner in same match but i got +22 and my brother got +31 why is this discrimination

[feral forge]

you will only get the second rebate if one of the player in your team has not purchased RP between season 16-18.

[celest shadow]

Kong will arrive in Sanhok on May 15, while Mechagodzilla in Livik on May 20. You may refer to the version 1.4 patch notes in #news for more information.

[crimson salmon]

I am on platinum v playing on emulator and my brother is on platinum i on mobile device . I killed 7 enemy with chicken dinner and my brother killed 2 enemy with chicken dinner in same match but i got +22 and my brother got +31 why is this discrimination

[pliant perch]

yeh baby i saw

[gloomy rampart]

I used to have 90 fps on 7.1. But after update its locked in 60. Any fix for this?
Cpu 3900x
Ram 32 gb
Gpu rtx 3090

[crimson salmon]

@celest shadow I am on platinum v playing on emulator and my brother is on platinum i on mobile device . I killed 7 enemy with chicken dinner and my brother killed 2 enemy with chicken dinner in same match but i got +22 and my brother got +31 why is this discrimination

[woven umbra]

Yes!

[cyan saddle]

When will I get costume and UC from pre-order of costume?

[feral forge]

you may follow the steps in this screenshot as reference:

[storm flume]

You can now access #emulator-chat and #emulator-support, @gloomy rampart. Revert this at any time by sending .emulator in #481204134859505684.

[cyan saddle]

When will I get my costume from pre-order I made by 30 UC

[clear spindle]

@crimson salmonrefer to the #faq 3.3

Refer to that event section, @cyan saddle.

[cyan saddle]

I mean not discord event

In pubg mobile event with pre-order

[dapper shale]

Hello, I am Turkish. My translation may be wrong. Excuse me.

I reached Ace Level S18, crowned after 7 matches, will I get ace at the end of the season?

[clear spindle]

I referred the in-game section.

[cyan saddle]

Where?

I can't find this event in any chat

[feral forge]

are you referring to tier rewards?

[dapper shale]

yes

[feral forge]

the tier rewards are based on the highest tier you have reached through out the season, @dapper shale.

[ruby fox]

Anyone playing at iphone?

[cyan saddle]

https://cdn.discordapp.com/attachments/481200416349224980/841777806462943312/Screenshot_2021-05-11-18-21-25-49_dac7cc7571c39b392df64923967cf7da.jpg

I'm talking about this

I didn't saw this event I any chat

When will I get my UC and my costume

[dapper shale]

So even if I fall, I get your rewards, right? @feral forge

[feral forge]

yes, the highest tier you reached was Ace, after you get demoted to lower tier you will still get Ace rewards.

[dapper shale]

Thank you very much for taking care of me. @feral forge

[feral forge]

could you please send a latest screenshot of the event, @cyan saddle? i suppose this screenshot is an old one from yesterday?

[red island]

What is new movement option??

[void lark]

@clear spindle hey when i enter tdm it doesn't show my teammates enemies and also guns

[celest shadow]

It is the over-the-shoulder (OTS) aim feature. You may refer to the version 1.4 patch notes announced in #news for further information.

[storm flume]

Please refer to subpoint 3.3 in #faq for further information, @crimson salmon.

[red island]

Can anyone explain the new movement option Below my friend profile

[void lark]

@celest shadow when ever i enter tdm its don't show my enemy and teammates and also dont show guns

[clear spindle]

May I know the country you reside?

[void lark]

@clear spindle who me

[clear spindle]

Yes.

[void lark]

@clear spindle Pakistan

@clear spindle but this iratrat me before update too much

[clear spindle]

Join the Pakistan Discord server and ask in there, @void lark. Link to the server can be found in the sub point 3.1 of #735483472432594994.

[distant marten]

@clear spindle hey buddy
I had an issue from last night
Someone has my account access of pubg i changed my twitter and Google password
Two Fac enabled on both
Haven't received email from Google or Twitter about known login
😶

[void lark]

@clear spindle how can they help you that this is Pakistani seever problem

[merry sandal]

Can you send a screenshot here?

[heavy vortex]

*moments he mean 🙂

[distant marten]

@merry sandal ?

[clear spindle]

Please contact the customer service of Twitter, Google and in-game customer service.

[clear spindle]

It will be easier for them to assist you with the issue.

[distant marten]

@clear spindle from India can't do in game customer service

[void lark]

@clear spindle ok btw thanks for help

[red island]

Can u explain this feature

@merry sandal u can check now....

[silver wedge]

Turkey loves pubg🇹🇷 @clear spindle

[red island]

Help

[clear spindle]

@red island it's mentioned there in patch notes.

[sacred anvil]

where do i find redeemable codes

[clear spindle]

There's nothing much I can do other than to redirect you to the customer services.

[crimson salmon]

I am on platinum v playing on emulator and my brother is on platinum i on mobile device . I killed 7 enemy with chicken dinner and my brother killed 2 enemy with chicken dinner in same match but i got +22 and my brother got +31 why is this discrimination

[clear spindle]

@crimson salmon I have answered you to check the #faq 3.3

[dapper shale]

@crimson salmon Your brother's damage may be high

[clear spindle]

Redeem codes can be found in the social media accounts of PUBG MOBILE.

[sacred anvil]

oh ok thx

[red island]

@crimson salmon He has more damage or He revive more players or aim accuracy, Etc many thing can Make this happen

[clear spindle]

Do you need any assistance, @silver wedge?

[sacred anvil]

i dont even see one codes

[clear spindle]

Those will be posting during events.

[simple epoch]

Hi, Ive heard that accounts are being restored which were locked due to illegal topup?

[silver wedge]

No

[vagrant nova]

Is mercenary coat removed from missions ?

[rustic raft]

Hi i Have This problema, I never Recharge ilegal UC, only Shop un the Appstore, This BAN Is unfire, I hope you can help me my ID 5191722341

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rustic raft.

[feral forge]

you may now purchase the outfit with 2600 UC, and get a 200 UC rebate if you deposited 10 UC earlier, or 600 UC rebate, if you deposited 30 UC.

[cyan saddle]

I don't know. I bought it but it says I didn't

[bold path]

Anyone ablle to help me? updated pubg mobile recently ....i use the controll as left side only to move not aim and have 3 finger setup where left thumb has moment joystick which is on bottom left top left are fire button and from right side i am ....after the update when i shoot [top left] whole of my aim too moves anyone got any clue how to sort it?

[feral forge]

if you previously deposited 10 UC or 30 UC, and now if you purchase this outfit with 2600 UC, you will get 200 UC or 600 UC in return.

[cyan saddle]

But when?

[clear berry]

Lol don't be delusional

[vagrant nova]

Where

is mercenary coattt i cantt find it

[sage fractal]

Why when I touch my shoot button on the top left of my device, my aim also moves but I don’t want my aim to move while touching the shoot button?

[heavy vortex]

same fire button problem with me and many more too 👀

[sage fractal]

Wtf

[heavy vortex]

who uses both at one place

[sage fractal]

They gotta fix it fast man 🙃

[spare bison]

[feral forge]

if you purchase this outfit with 2600 UC now, you can instantly collect the rebate, 20x the deposit among that you paid earlier.

[clear berry]

Disable ads cam in settings?

[sage fractal]

Wait lemme try

[clear berry]

Are you new claw user? They be facing this problem since long time, you just disable the cam in settings so it won't move when you click instantly

[unborn torrent]

Can anyone send the download link for ios?

[heavy vortex]

It started right after the update@clear berry 🙂 never before

[sage fractal]

Does not work😟

[sage fractal]

Yep

[heavy vortex]

Only thing will work is removing the right fire button but I don't want to do that. not comfortable. Fix it. 😐

[tribal orchid]

My game gets crash when entering in match

[feral forge]

there is no download link for ios, you may search it in your AppStore or refer to 1.1 in #faq.

[tribal orchid]

What to do

[sage fractal]

Omg I just did and I feel right back at home

Thanks 😊

Problem solved 🙂

[clear berry]

Try disabling the cam or make the moving fire button (right) invisible and put it in corner

[unborn torrent]

Thanks

[heavy vortex]

I know that removing fire button will fix it. But I want them to fix the problem that's what they're appointed for. Why should we compromise😐

[clear berry]

Lol yes there u go

[waxen night]

I have a problem

[clear berry]

They won't lol or they'd take 6 more months

[heavy vortex]

😔

[last surge]

My account have been hacked and login from Indonesia i just update to New version yesterday and am trying to login in now is telling that someone have login to my account with New version of the game

[hybrid laurel]

Is there any pubg mobile officials??

[tepid terrace]

What is this error?

[bold path]

ye so whats with shoot button issue?

[last surge]

Pls help me

[waxen night]

Its not working in my phone
Samsung a51

[clear berry]

It's for that Godzilla Vs kong event, when you go near it Phone starts shaking

[waxen night]

Ohh isee

[stuck pike]

How to download global version

[tepid terrace]

Help me pls

[last surge]

Help me pls

[brave wolf]

Contact in game customer support ,They only can help with this matter

[clear berry]

@olive you can also decrease no scope ads setting to 1 for fixing the moving, it will disable finger effects when you shoot because of 0 sensitivity so it won't move but it would make right fire button as left lol (it won't move)

[brave wolf]

Where are you from?

[last surge]

Nigeria

[clear berry]

^

[sage fractal]

Fixed already thanks tho

[brave wolf]

Mm , Repair the app and try again

[last surge]

Ok thanks

[clear berry]

How do I capture in game screenshots and save it in "game moments"?

[night cloak]

I hawe android phon but if i download iphon launcher will i gett B@n

[last surge]

Not working

[brave wolf]

Show your version

[last surge]

Ok

[brave wolf]

Compiling process done?

[last surge]

Yes

[heavy vortex]

@clear berry The camera 📷 button can be used for them or the share button in case of achievements and match results.

For example you have camera option in the profile and cheer park.

[brave wolf]

Try reinstalling it , Don't skip any process wait until compiling.

[last surge]

Ok

[clear berry]

Oh I gotta click share when uploading them on status, aite Thanks dawg

[wraith sail]

What is the best setting for logitech 402 mouse

[tribal orchid]

My game gets crash when entering in match

Plz help

[tired fractal]

what device do you have?

[tribal orchid]

@tired fractal realme5pro

[gusty skiff]

Hello, I ran into a problem that they threw an account on the version, my binding is only an email, the game center and tweeter are not mine, after the update I was able to go to the acc, I put it myself on the other version I also tied my google play, but I can't untie those two bindings so no one could enter, can this issue be resolved?

[gritty forge]

my PUBG mobile account (ID: 5730922299) has been accessed elsewhere yesterday (07/05/2021). Later on my profile has been updated and my friend list was emptied and server was changed from middle east to Europe. Also my social media account at first was only linked to my Wechat account, after contacting them, Wechat's official suggested my Wechat account hasn't been accessed elsewhere. However my PUBG account was linked to another unknown account where the situation now is it keep logging on through that Facebook account by the third party. And I couldv't disconnect that account until the 21st day

[last surge]

Am having this same issue

[last surge]

Not working still saying this same thing is there any newer version elsewhere

[brave wolf]

No :-;

Its newer version of today

[last surge]

Can i uninstall the app and download it again

[wooden wigeon]

Yes, but this problem still exists.

[brave wolf]

I said same, uninstall download from Google play store

[last surge]

Ok

[distant urchin]

Where can I get the link for pubgm 1.4.0

Instagram link is not working for me

[silk wren]

i got ban after update i have glicher levl 4 pls fix it guys without any reason Id 5294805898

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silk wren.

[past fable]

Device : iPad Air 4
Pubg ID : 5622036649
Wifi
It says this even though I am logging in frm the new version

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cursive blade.

[analog prism]

When I Click Fire Button My Aim Goes Automatically To The Left Due To Which I Can't Aim Property Please Help

[last surge]

I'm having the same issue

[last surge]

Not working still saying the same thing

[tawny cloud]

لماذا تم حظر حسابي وانا لا استخدم برامج غش ؟؟

[storm flume]

Please do not use languages other than English, @tawny cloud. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tawny cloud]

Why has my account been banned, when I am not using any fraudulent programs or anything else

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawny cloud.

[spice walrus]

@silk wren Kya Hogya Sir

[tacit echo]

id account:5813151705
nickname:ｂｙａｎｚ

Please help me, my account has been exposed to a scam for over a month, and she links links to her twitter link while I only have access to Google play, and on the 10th, my account was accidentally banned

Please unban as soon as possible let me re-access my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit echo.

[rain void]

Help

[gritty glade]

What is this? I competed this Achivement 1.5 year ago.
Why this is showed? May be Bug,also i received its reward and points

[heavy vortex]

@gritty glade it's a bug. I got the same yesterday. after I tried completing it. it vanished.

[gritty glade]

Plz do something, so many Achivement got bugged, when i click incomplete Achivement section, there is 4-5 Achivement shows incomplete even i complete them 1 year ago
@lime juniper

[night cloak]

As a pubgm lover, It's been 2 months I can't play pubgm I'm depressed bcz it was my solution of depression my phone has been stolen I feel lonely and sad true pubgm fan from season 4 can't live in peace. Can't afford a phone rn

[slim folio]

@polar marsh
Still facing the issue in pubg after the patch. Once we exit pubg then again small icon problem comes. Also sometimes the character doesn’t move.

[mortal apex]

Please contact the customer support in-game.

[fluid ore]

did they nerf m249 damage?

[mortal apex]

Feel free to share it in #old regarding your concern.

Yes, the m249 weapon has 150 bullets, a tact stock but less damage, @fluid ore.

[weary edge]

Please @polar marsh fix the small icon and small controls glitch on iPhone 12 devices. I can’t play pubg because of that glitch😭

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @weary edge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[young elk]

Stealth mode is used once a week?

[harsh quest]

Please fix my ots button i can not moving my camera when ots button active

[analog prism]

When I Click Fire Button My Aim Goes Automatically To The Left Due To Which I Can't Aim Property Please Help

[timid fossil]

Hi, some achievement missions are not shown in achievemens... Plz fix it

[alpine latch]

@polar marsh my friends account has been hacked what do I do

[mortal apex]

Please refer to this:

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @harsh quest. You can also submit a report in #old in compliance with the channel's pinned instructions.

[mortal apex]

Please refer to him that he has to contact the Customer Service in game for further assistance.

[gusty skiff]

Hello, I ran into a problem that they threw an account on the version, my binding is only an email, the game center and tweeter are not mine, after the update I was able to go to the acc, I put it myself on the other version I also tied my google play, but I can't untie those two bindings so no one could enter, can this issue be resolved?

[alpine latch]

They've done that but no response

They have so much proof it's their account but they can't log in anymore even with apple id

[night cloak]

Hi i need help regarding my account
5153647061

[alpine latch]

Look at the signature (bearing in mind the owner is a woman from the UK)

[night cloak]

Is there a way i can speak to an admin?

@night cloak Banned?

[alpine latch]

Any chance you could also help me?

[night cloak]

@alpine latch If they have submitted all the information correctly, the support will help them. It can take some time.

[night cloak]

Yeah my account got permabanned last april 28 i’ve been trying to contact pubg mobile but bots kept replyingn

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dense hatch]

The kill messages' background opacity should be decreased

[alpine latch]

Ok thanks, but do you know what kind of response they will get (like will they be able to unlink and relink as the hacker has full access to their Facebook and they can't log in even with other things)

[cloud burrow]

Support me

[night cloak]

@dense hatch Feel free to use #old channel. Let the developers look into the issue.

[dense hatch]

Ok

[night cloak]

@cloud burrow Yes?

[alpine latch]

?

[deft thunder]

Good morning dudes and dudettes

[night cloak]

If the support can confirm that their account was compromised, the requested social will be blocked.

@deft thunder Aloha! How can I help you?

[alpine latch]

Ok thanks for the reassurance

[deft thunder]

My game is f00ked after updating. It’s been almost 2 days now. Welp. 😭

[night cloak]

@deft thunder It is a known bug. Hope it will be fixed soon!

[deft thunder]

Everything is so SMOL. lol

It was fixed temporarily last night. There was an in-game patch download. But when I logged off and back in, everything just reset and messed up again.

Hope this gets fixed ASAP. I’m having withdrawal symptoms. 😭

[fast jay]

Hello. I knocked out the portfolio from the new roulette, the game gave everyone such a portfolio after the update (for a while), knocked out the portfolio and it was reworked and I was left with nothing, what to do

[dense hatch]

Well, thanks, submitted the report!

[night cloak]

My account has been hacked for a few days before the update

And I’m not sure but I think the hacker did this to my account

So is there no other way but to wait for pubg CS to reply?

[deft thunder]

Many users have been unfairly banned after the new update. The issue will get resolved. 2 of my friends were banned and unbanned this morning. Just be patient. File Claim and wait for a response.

[night cloak]

Ok

[alpine latch]

sorry for the hassle but approximately how long doe sit take for the customer support to get back to them as they are really stressed out about it

[night cloak]

Up to 60 days.

[alpine latch]

damn thats a long time

[alpine latch]

but surely they can unlink all of my friends socials then and then they have no way of logging in

[dense hatch]

My Twitter account profile picture is clear but it's really blurry in PUBGM (Linked my account to Twitter)

[alpine latch]

@night cloak

[dense hatch]

@night cloak, can you help me with this?

[night cloak]

@alpine latchNot necessarily unlink. Sometime the support will just block the access of the other socials while your friend won't be able to link any socials.

@dense hatchCould you check after 72 hours of publishing it?

[dense hatch]

Publishing what?

[night cloak]

The profile picture.

[alpine latch]

i think i phrased my thing wrong; i was thinking from the perspective of the hacker who is currently in control of the account and they could change the socials in that time frame and when support goes to block it my friend will then have no access as they have unlinked the account

[night cloak]

@alpine latchIf your friend lose access to both of the accounts, support can no longer help you.

[dense hatch]

Well, it's been a month...

[alpine latch]

oh ok as they have deleted the fb account linked as thats how that hacker gained control but we are not sure how the hackr still has control as you can no longer log in with fb as we logged all account out

[gaunt salmon]

Hi all, I’ve had a hacker link his Facebook to my account too

I previously only used Gamecenter so I have no idea how. Whenever I start an unlink I reopen the game and he seems to have cancelled it

[tough scroll]

I subscribe pubg prime plus but prime plus is not subscribe plzz help me

[warped pagoda]

Hello, I just put the king kong spin 3000uc in and got the legendary backpack, but because I had it for a limited time because of the update, it was converted into points and I did not receive it permanently

[marsh tiger]

Does anyone here know how to recover my account?

[spare bison]

Yes only in game customer support can help you

[storm flume]

Please contact the customer service for further assistance, @warped pagoda.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[marsh tiger]

ok

[tender topaz]

Solution pls

[jolly otter]

Hi Tuna

[mortal apex]

Please contact the customer service in game for further assistance, @tough scroll, @gaunt salmon and @tender topaz.

[jolly otter]

Tina

[mortal apex]

How can i help you?

[gaunt salmon]

How do you do that please?

[jolly otter]

Hello dear official, my name is Hüseyin KAZACAN, my account was closed for 30 days on 25/04/2021 and I think this ban is unfair, I want to object to this, I did not shop from unauthorized places. I did not ask for a refund for my purchases, I deposited the fee into the account I determined as the payment method, I played fairly by complying with the game rules, I did not take any illegal transactions. I have been using your game actively until now. Now there is a new update to the game and I was banned from my account for 365 days again. I can not enter the game again, how am I going to violate the rules. I did not do anything. please help. I know that the support part of the game is artificial intelligence and it cannot help me. Please lift my ban.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jolly otter.

[dense hatch]

@mortal apex, Can you kindly please tell me how to set profile status in PUBGM?

[pallid briar]

Please refer to subpoint 5.4 in #faq.

[covert mason]

you can do it here, or in basic settings at the bottom left next to log out button

[tough scroll]

@mortal apex problem ar not solved

[mortal apex]

Use #discord for that.

[mortal apex]

Could you please elaborate?

[dense hatch]

In PUBGM account

Not discord

[cursive relic]

Any mod?

[whole yoke]

For some reason the button sides for jumping and vaulting is bigger after the update. Like the size has gotten bigger

[cursive relic]

@mortal apex ??

[mortal apex]

Apologies i did not understand you at first.
You have to click on your profile then
Moments > Your Status. You will see an option where it lets you to add your own status, @dense hatch.

[coral meadow]

1.4 update gaemloop key not work i do manually but its not good for smouth gaming most of keys not work

[dense hatch]

It's fine, thanks!

[visual jackal]

What time will bonus challenge be available in ISRAEL?

[mortal apex]

How can i help you?

[storm flume]

You can now access #emulator-chat and #emulator-support, @coral meadow. Revert this at any time by sending .emulator in #481204134859505684.

[mortal apex]

No such information.

[visual jackal]

It's unavailable right now

[tough scroll]

@mortal apex I contect with @gaunt salmon they sad Im not for pubg

[visual jackal]

Someone help me with the timings of bonus challenge please

[dense hatch]

@mortal apex, is there a mobile-chat or mobile-support like the #emulator-chat and #emulator-support channel?

[mortal apex]

The team is aware of this issue. Please wait patiently.

[visual jackal]

@mortal apex

[mortal apex]

What is your issue?

[cursive relic]

I have account related issue

[night cloak]

3rd party ban .. mostly by hacker... change your logins passwords

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[tough scroll]

@mortal apex I subscribe pubg prime plus but prime plus is not subscribe

[mortal apex]

As i mentioned above, we do not have information regarding Bonus Challenge.

[mortal apex]

Please contact the Customer Service, only they can help you with it.

[mortal apex]

The Customer service is the only one that can help you with account related issues.

[cursive relic]

They dont reply

[limpid mortar]

Pubgm earning billion's of dollars but the can't fix high ping and the bugs

[tough scroll]

@mortal apex how we contect with cistomer services plz tell me

[mortal apex]

Please refer to this message:

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may wait for their response or start again a new conversation, @cursive relic.

[young delta]

Can i do achievementes in costum rooms? There's a achievement in what i need to land somewhere in vikendi.

[mortal apex]

Please refer to subpoint 5.4 in #faq.

[limpid mortar]

No we can't complete achievements in custom rooms

[limpid mortar]

@lime juniper @mortal apex @celest shadow

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @limpid mortar. You can also submit a report in #old in compliance with the channel's pinned instructions.

[prime wraith]

Hi guys which vpn to use for ios in india? 1.1.1.1 not working and i have seen many youtube videos but i am not getting less ping please help

please kindly reply someone. i have tried 1.1.1. not working in ios, daily vpn potato vpn and vpn super unlimited.

[dense hatch]

Try using WARP

[prime wraith]

Bro warp is 1.1.1.1 its a dns changed i already mention it doesnt work

[dense hatch]

Switch to 1.1.1.1 from WARP

[tired fractal]

?

[pallid briar]

@prime wraith The game is currently unavailable in India.Also using a VPN is not recommended as mentioned in Sub-point 3.18 in #faq.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tired fractal. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tired fractal]

i did

[celest shadow]

Please edit your message in #old and include a description of the issue as well as the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[tired fractal]

okay done

[nova thorn]

What is this

[celest shadow]

Thank you, a text-based description for your report will be helpful as well when our community team goes through the #old channel.

[nova thorn]

? :(

[tired fractal]

just added one :)

[nova thorn]

@celest shadow

[celest shadow]

This may occur when your DNS server has trouble connecting to the game servers, when you change network while playing, or when changing device time. Please refer to subpoint 4.9 in #faq for further instructions.

[celest shadow]

Thank you for your cooperation!

[tired fractal]

:)

[nova thorn]

Thnks will it happen again@celest shadow

[celest shadow]

As long as you follow the instructions carefully, I am sure it will be fine afterwards.

[tired fractal]

is it possible to buy AG manually?

like with UC or something

[prime wraith]

Oh ok thanks

[muted gazelle]

Logout, tap on repair, do a routine repair, your game should be normal after the repair, but it will only be normal once, the next time u close and open the app again, you will need to repair it again.

[celest shadow]

It is unfortunately not possible to purchase AG with UC.

[muted gazelle]

Logout, tap on repair, do a routine repair, your game should be normal after the repair, but it will only be normal once, the next time u close and open the app again, you will need to repair it again.

[tired fractal]

:/ anything i can do then? or should i just try to get the remaining AG before the lucky air drop goes away?

[weary edge]

Yes I tried that and now I’m tired of repairing my game. Please can someone find a permanent solution to this

[celest shadow]

You can try to obtain the required AG from other sources or events for now. Apologies for the inconvenience.

[tired fractal]

alright, thanks. i don't mind too much as the update came out yesterday. i just have to grind missions until it gets fixed :)

[night cloak]

After my ban ?

[celest shadow]

Awesome, thank you for understanding.

[dense hatch]

What is this AG currency?

[celest shadow]

AG is AceGold, @dense hatch. It can be used to purchase outfits from the shop, open Supply Crates and et cetera.

Please contact the customer service in-game for further assistance in this regard, @night cloak. We recommend securing your social media accounts by changing its password and signing out unknown devices.

[tight mantle]

I want AKM glacia , Akm seven seas and kar98 terror fang back because I am left with only these 3 skins. Please pubg add these skins. More than 100 people in my friend list want this skin. We can spend alot for these skins ❤️❤️❤️

[celest shadow]

You may use #old to share your feedback and suggestions for the game, @tight mantle.

[tight mantle]

@celest shadow thanku

Will they listen to me? Because me and my many friends want it🥺

[mighty moss]

New update and they created there own no recoil file😂😂RIP pubg

[celest shadow]

You may report the Facebook page/group to the https://bit.ly/3soBavK form when it is available again.

[red palm]

my uncle I'd got banned for 10 years without any reason and he is not using hacks also and never ed played with a hacker will it be back or not

[polar marsh]

Please refer to the private message from @polar marsh for further information, @red palm.

[mighty moss]

@celest shadow i reported them everywhere no action were taken against them... I reported them at the start of season 18..

[rich notch]

I am unable to purchase uc

[thin halo]

Can you elaborate more? What did it say when you tried to purchase them?

[night cloak]

Why is this update draining so many Frame Per Second?

[rich notch]

@thin halo this error why

[rich notch]

Today it is due to update?

[thin halo]

I have no information on that but please contact customer service in-game.

[rich notch]

Tried no reply it is like season 5

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[austere narwhal]

I cant able to use this feature in my account you can see

[night cloak]

We reported more than a million times and never saw a solution

[austere narwhal]

Oo

Now

[lyric cedar]

Yes same here

[analog oak]

My account got hacked. The hacker linked his e-mail/phone number. BUT I still can log in using Gmail and Twitter. The hacker is trying to unlink my Gmail. If I change src version? Will this help? and how could this help?

[patent thicket]

51456356031
THIS guy is using heck in game please ban his account

[manic siren]

I am fighting same issue. Support has me jumping through hoops to prove it’s my account. Hopefully when I do, they will remove his new links to my account. I cant keep him out otherwise.

[upper plover]

Hello I need help. Someone was trying to steal my account and they change the server from NA to Middle East please help. My Id is 539821736

[thin void]

Hello,
Can you tell me the hidden achievements that have been added in pubg mobile and their mission? @Piston#0007

[analog oak]

Yes, that's what they do with me. I gave them all information except one thing. They wanted the first purchase receipt. But, my first purchase was made on a website called www.seagm.com and they said they only accept Gmail/Apple/Midasbuy. So, I can't give them that screenshot they ask for.

[manic siren]

Yep. They said something I provided was wrong but didn’t say what. I told them everything I knew the best I could recall. I was able to find my first receipt even though it was back in 2018. Hopefully that will be enough. Good luck to you.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @abstract falcon.

[gritty forge]

Help with discounting social media from a unknown third party

[analog oak]

If you used Apple/Google/Midasbuy in that first purchase, you can find it easily. But, if it is like in my case, I don't know what could happen.

[solemn dune]

I cannot login because my account is registered with more than one Twitter account

[marble wyvern]

my game changed the server itself without my knowledge, what should I do?

[gritty forge]

the case is that PUBG CS is not replying in game nor email

[solemn dune]

I cannot login to my account because more than one Twitter account is registered. What should I do?
#help

[surreal lynx]

Why this button's transparency is not getting decreased?

[uneven pumice]

I want to track pubg mobile esports room statistics

[uneven pumice]

I have esports room card

[rustic condor]

What i have to do here?

[rustic condor]

Which details i have to send?

[marble thicket]

My all icons have became small . How to fix this after update. I am playing on IOS

Iphone 12

[surreal geode]

GG pubg mobile I win 2 matches with 8+kills and 20min+ survival gain 50 points and then die once from someone who killed me when I was behind them and lose 43 points, that's a really good fair bloody point system fix up stupid devs

[tired fractal]

where is oasis?

[hazy cargo]

Is there going to be a patch to fix the control layout issues.

[heavy vortex]

Top of the Miramar map, some water patches. @tired fractal

[tired fractal]

thanks :)

[rustic condor]

Pls someone help

[hollow heath]

Someone

[rustic condor]

.

[marble wyvern]

where can I contact the moderator or administrator?

[rustic condor]

No one can help me????

[rare shore]

Same issue here as well

[hollow heath]

Ask moderator

[rustic condor]

Who is the moderator?

[marble wyvern]

who is the moderator

???

[pallid briar]

Have you tried repairing the game client?

If no then please try doing that as it might fix the issue!

[teal orchid]

Need 2 for trios NAE servers

[marble wyvern]

hello, i need change server to Eurupe
in game
my ID 5213154232

[pallid briar]

For finding players please check out #activities.

[rare shore]

How long does it usually take for the Customer Support staff to reply. It is the first time I have encountered an issue but, it is a major one

[whole yoke]

yeah they broke the game

[rich notch]

Yaa

[pallid briar]

Please check Sub-point 5.5 in #faq:)

[restive lintel]

help how do i fix frame drops

[rare shore]

Okay sure

[dark apex]

Добрый день. Если взломали аккаунт - куда обращаться? Подскажите, пожалуйста..

[pallid briar]

Please state your issue in English.

[rustic condor]

Which details i have to send here?

[dark apex]

Hello. Where can I contact if my account is hacked? I wrote to tech support inside the game, but there has been no response for 2 weeks.

[rare shore]

Any idea how long it takes for an account to set back to normal after purchase risk in the account? Nothing illegal done just that I forgot to cancel my subscription before it expired and after its expiry I am unable to purchase anything in-game due to this error

[marble wyvern]

бро, тут походу токо на англ надо писаь

[pallid briar]

The In-game Customer support may take a while to respond which can be upto 60 days.

[rustic condor]

Why my question is ignored😥

[hallow gulch]

The time set is unidentified, be patient until the risk is lifted.

[pallid briar]

Please wait for a staff member to respond.

[rustic condor]

Ok.

[hallow gulch]

You have been sent a message including all of the information needed, please scroll up.

[rare shore]

Thank you for responding. I was very worried regarding the issue👍

[rustic condor]

informations from the customer questions?

[hallow gulch]

Yes, @rustic condor.

[rustic condor]

So i have to send the details again?

the same details?

[weak bear]

Hi I am feeling de sync after 1.4 update many of my friends also feel the same fault. When will it get fixed?

[hallow gulch]

Send the details required precisely, it's much needed for the team to confirm the owner of the account.

[rustic condor]

can i dm you a little about that if you have some time?

[hallow gulch]

If it's not a bother, please drop a report in #old.

[hallow gulch]

Sure.

[left sundial]

is the bug on iphone 12 lineup fixed ??
cuz i have not removed it from my recent apps till now!!

[whole yoke]

Hope they get the jumping and vaulting buttons back to normal

[fervent isle]

I purchased the Eid preorder for 30 UC at the 20x rate rebate and the discount. When the item was available I had to pay full price and did not receive my rebate.

[night cloak]

@fervent islesame i lost my uc

[weak jasper]

‪This video is the icon size fix for iPhone users https://youtu.be/cxTzUGk9bMQ‬

[surreal lynx]

What's the fix for this?

[analog oak]

The CS needs my first purchase receipt and my first purchase was made on www.seagm.com, and they only accept Google/Apple/Midasbuy. What should I send them?

[dawn agate]

How to download pubg v1. 4.0??

Plzz help

[brave wolf]

@dawn agate download from appstore/Playstore or https://pubgmobile.live/apk

[dawn agate]

@brave wolf thnx

[covert mason]

when i use my password to log in with mail it says this, but when i use verification code it logs me in

[night cloak]

I downloaded the new update yesterday and i logged into my game a few mins ago but now when i try to log in to the game
It says this.
I've already downloaded the newest version of the game.
Could it be that someone has hacked into my account?

[civic lark]

You don't know about, is it?You will get the rebate only if you buy it

[slim folio]

Now close the pubg and open it again .. same problem will come again .. again we have to repeat the process

[night cloak]

Someone please help

[fervent isle]

I did buy it

[night cloak]

@covert mason simply chnge pass bro

[covert mason]

i did, same thing happened

[quasi fossil]

Can someon help me with emulator problem after update i can move or shot the emulator don't read the keybord and mouse

When i start de match the arrow don't dissapear and i can't move i can't do nothing

[robust pond]

مرحبا

[storm flume]

Please do not use languages other than English, @robust pond. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[robust pond]

لقد تم اختراق حسااابي

[storm flume]

Please do not use languages other than English, @robust pond. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quasi fossil]

can someone help me with the emulator after the update it doesn't recognize my mouse and keyboard and I can't move I can't do anything thak you!!!

[storm flume]

You can now access #emulator-chat and #emulator-support, @quasi fossil. Revert this at any time by sending .emulator in #481204134859505684.

[spark pebble]

after the update i cannot hold scope and move it while shooting its doesn't move and stay's at the same point untill i stop shooting. pls help

[sacred saddle]

So my account was “logged in on a new version”, and when I come back to check if I could play, this happens.

The only thing I did that was not normal was play the game differently, like a few challenges, such as only using airdrop weapons, only using the crossbow, using the glider all game, etc.

That’s how I found the game fun, but when I come back just to get banned for absolutely no reason? That’s not fun.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sacred saddle.

[thin void]

Hello,
Can you tell me the hidden achievements that have been added in pubg mobile and their mission?

[sick shale]

No idea since they're hidden achievements.

[oak pine]

I don't have Henady voice event and i live in Arabic country .what's wrong😅

[sick shale]

What's your in-game region?

[rare shore]

Using Gameloop?

[violet temple]

Ayo anyone on iphone 12 pro? Or any notched iphone try playing after update?

My buttons and screen have been zoomed out like 300% wtf ;-;

[sick shale]

Your account is registered in the EEA region (Not Egypt), therefore the event you're referring to won't be available and you can't change your region due to laws of EEA.

[gritty forge]

Can anyone help with account being access and linked to facebook by third party user

[night cloak]

My pubg crashes randomly when in lobby after update. on my oneplus 8

[sick shale]

Please contact customer service via in-game settings and request to unlink the unauthorised social media account. You can follow this conversation:

[night cloak]

like it force closes. I have to load again. No certainty that it will not close again

[sick shale]

Do you have enough storage?

[night cloak]

phone is 256gb

176gb free

[severe wolf]

I cant login my account anymore ? Can someone help me solved this please...

[oak pine]

It's a fault 3 years ago when i started playing pubg i choose the Europe country idk this will happen. By the way i got the ramadan event so that's weird

[weak jasper]

https://youtu.be/cxTzUGk9bMQ

[sick shale]

Unfortunately there is no solution for this matter.

[night cloak]

Update your game to newest version

[severe wolf]

I already updated it. I can play as guest but cant login my account 🤦🏻‍♂️

[sick shale]

@night cloak Try updating Android System WebView from Google Play Store, it could be a solution

[tired finch]

I wanted to complete this achievement, but this achievement needs Vikendi map, since Vikendi map is not available anymore, please add Karakin instead or any other alternative! Thank you!

[sick shale]

Please contact customer service via login screen to solve newer version login issues.

[autumn echo]

Yo. Im tired of this effin bug. So basically, its a sensitivity bug. When playing a match (doesnt matter what game mode)
The sensitivity dies down, and has kind of an odd acceleration type thing when moving. (Huawei p20)

I need some help mayne someone else had it

[severe wolf]

I already contact with them, but its not help

[oak pine]

Okay🥺 🥺 Thank you sir

[sick shale]

Not responding, or an irrelevant answer?

[severe wolf]

Its irrelevant answer.

[night cloak]

it's already upto date. Though other apps are not crashing and working perfectly

[sick shale]

Try again and answer the FAQ questions properly

[night cloak]

The web view problem did not strike my phone ...

[sick shale]

@night cloak Tried repairing the game?

[autumn echo]

Could someone help me out here?

[night cloak]

no. Is it equivalent to re-installing?

[crisp sequoia]

Yes

[severe wolf]

I already try to answer all the question about account in that from yesterday to now. And my account still cant login. 🤦🏻‍♂️

[sick shale]

Routine repair isn't.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @autumn echo. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rare shore]

Gameloop user?

[night cloak]

I'd rather remove entire game and install again if at all I have to download maps and resource pack all over again

[severe wolf]

No, i login via my Facebook and Apple Id account.

[sick shale]

Please submit a feedback report in #old regarding this issue.

[rare shore]

I mean you use emulator or phone?

[severe wolf]

I use ipad

[crisp sequoia]

If you are using a apple product, you could just offload the app and reinstalling it again

[autumn echo]

So have you had a sensitivity bug where the sensitivity slows dwon for some time or even a whole game. And when u move the crosshair and suddenly stop moving it. The crosshair keeps on moving for like a millimeter

[night cloak]

nah its Oneplus 8, Android 11

[elder bloom]

If we buy the that 570 uc rp will we get card when s19 comes or we will get now?

[crisp sequoia]

When the season comes you will get it

[sick shale]

Please don't recommend to use such methods

[left sundial]

seriously this update first the controls are shrink next the game sound don’t works when mic is opened last when i type the room id it doesn’t appear in main text

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @left sundial. You can also submit a report in #old in compliance with the channel's pinned instructions.

[swift dock]

how long until the next patch?

[crisp sequoia]

I am so sorry

[autumn echo]

Bruv so much for the support channel...

[sick shale]

A hotfix patch?

[swift dock]

yes, any estimate?

[sick shale]

There will be a patch tomorrow to fix some issues and bugs, @swift dock.

[severe wolf]

I dont know how i can login my account, i tried so many ways to login but its still not work...

[swift dock]

thank you!

[rare shore]

Ooh okay there are two versions available .15100 and .15152 or something if you logged in to the latter version and by any chance update was reset to .5100 you will not be able to open the game. So, clear cache and re-update the 8.6 MB patch should get fixed.

[severe wolf]

I already clear cache on my ipad then update again but its still not work 😦

[sick shale]

The RP upgrade card will be delivered to your in-game mailbox within 24 hours and can be only used in Season 19.

Usage of VPN isn't recommended.

Only customer service can help you with this issue.

[balmy flower]

Good evening Rabel Can I take 5 mint of your time

[rare shore]

Not to play the game definitely but, it fixes download and login issues

[sick shale]

Do not hesitate to ask anything, hopefully we will be able to answer

[severe wolf]

But i contact with them, then i dont have any answer for my problem

[sick shale]

Can you take a screenshot of the conversation

[balmy flower]

Can I explain to you the special problem in PUBG on the private, if there is no embarrassment, my dear brother

[sick shale]

Is it about your account?

[severe wolf]

Here its is sir.

[balmy flower]

yas bro ❤️

[sick shale]

We cannot assist with account related issues on Discord, @balmy flower You should contact customer service via in-game settings for that

[sick shale]

I asked for your conversation with the customer service

[compact depot]

Why I can't change server here??? While everyone can do

[sick shale]

Room server will be set on your selected server only. You can change it via basic settings for 60 days

[compact depot]

No bro others can change in room

But I couldn't

[balmy flower]

i speak with ham My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @balmy flower.

[night cloak]

hello

I lost my first account long ago

[sick shale]

No one can actually, can you get a video recording of it?

[night cloak]

and now I have recovered it

and now I want to delete it because my first account was hacked

@sick shale

so my first account for hacked long time ago

and now I recovered it

[sick shale]

You can't delete your account, this option is available only in certain regions

[night cloak]

so I want to delete permanently

ok then

I want to recover it

[sick shale]

I'd recommend to contact customer service for further assistance in this regard

[night cloak]

thanks anyway

[severe wolf]

I have tried all the ways they come up, but the problem still can't be solved. it's something related to my account, while other accounts don't have it

[rustic tapir]

hi
i need help

[maiden echo]

This guy is cracking Flipkart and pubg account ( 3rd link login )

Now pubg should give a option to unlink 3rd link

Recently 25k+ pubg mobile 3rd link connected accounts are leaked

Any adminstrator here ?

[coarse berry]

I ain't use any vpn ,I never use hack and never played with hacker too,I didn't do anything that against the rule ,still I don't know what's the reason they banned my account for 10 year ,I tried everything sending mail to official still I ain't got any reply ,it would be very thankful if support team help me to get back my account ,😓🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse berry.

[azure rivet]

Id:-6136590
Pass:-1234

[compact depot]

@sick shale I don't have any vedio but I have done it many times

[storm flume]

Please use #matches to share custom match details, @azure rivet.

[maiden echo]

Hey

[jade vigil]

I have issues with the 2 new social mission. Thr count isn't increasing at all.

[olive isle]

@celest shadow can you give me a screenshot . If someone buy illegal uc ban notice

[sick shale]

@maiden echo Please stop spreading misleading and false information here, you can send these to customer service in-game.

[olive isle]

@sick shale can you give me a screenshot

[maiden echo]

@sick shale im not shearing false information

[sick shale]

A screenshot of what?

[maiden echo]

@sick shale past 3 days there's too many Pubg Mobile account data leaked

[olive isle]

@sick shale illegal uc ban notice

[dim star]

Someone is hacking my account every time I enter the game it say logged in from another location ...

What should I do ?

[maiden echo]

@sick shale do you want to see ?

[sick shale]

No please, I can't do anything with that. Only customer service can give you an answer.

[dim star]

@sick shale you know what to do or no ?

[livid seal]

Why most of players after they update the dame they got a ba-nned for 90 or 365 days? I will not update until you guys please fix this issue

[sick shale]

@tacit vortex No advertising/Self-promotion. Go through the #735483472432594994 please

[storm flume]

Please contact the customer service for further assistance, @dim star.

[warped pagoda]

@sick shale I just put the king kong spin 3000uc in and got the legendary backpack, but because I had it for a limited time because of the update, it was converted into points and I did not receive it permanently

[olive isle]

@sick shale someone guy telling my friend he gave him 4000 uc on 1000INR . he don't know about carding . I want to show a screenshot ban notice

[warped pagoda]

I have already written to the ingame support, but there is no help, only automated answers and my support has been closed

[sick shale]

I don't have the screenshot of this ban notice, you can try to search for it in this channel

[warped pagoda]

Do I still get my backpack somehow or is it gone for good? And I wasted my money on it?

[stable aurora]

where should i download pubg emulator from ?

[sick shale]

Please submit a report in #old about this issue with details and make sure to include the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country

[storm flume]

Please refer to subpoint 3.15 in #faq for further information, @stable aurora.

[warped pagoda]

But that doesn't do me any good, does it? I want to have my backpack for which I paid money and not report a bug

[spark pebble]

can anyone help me after the new update i am not able to move scope while holding scope and shooting it doesn't move

[modest pine]

@sick shale

Connected You sent a removal request, but no answer yet

[dim star]

How to contact with the customer service

[sick shale]

It will be reissued to the affected accounts upon an investigation into this issue, your report will be very useful to make this possible.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dim star.

[inner atlas]

I believe my account has been compromised. I came back to the game after having been off it for some time. my server has now been set to the middle east and my flag was changed. I can't play the game now and want to make sure my account is secured.

[modest pine]

they asked me for the first payment, but I did not have it, I made the other payment. @sick shale

[night cloak]

@celest shadow lot of email accts are cracked what are u doing is it our mistake it urs?

[sick shale]

Nothing can be done if you can't provide the required information.

[turbid tapir]

I need help some one was trying to hack my i d nd then he tried to change my email password so nd he uses his twitter i d now in frustration he used hack on my i.d nd now my i.d is banned please help me out

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid tapir.

[modest pine]

I have given all of them, but I could not find the first payment, there are other payments.?

[flint osprey]

Same With me

[inner atlas]

Yeah I tried the support in game but didn't help

[crude carbon]

Hi

[marble thicket]

IOS PUBG layout settings how to fix ? @sick shale

[crude carbon]

Guys when will be layout bug getting fixed

[sick shale]

Please check security settings of your linked social media accounts. That is the only way they can access your acc

[night cloak]

@lime juniper its legal to sell like this ? On Instagram

[marble thicket]

Please help me

[marble thicket]

I have same IOS layout problem

[flint osprey]

Now what To Do?? Pubg Leaking Data And Hacker Stolen our account

[sick shale]

Can you try to repair the game?
@marble thicket, @crude carbon This issue was supposed to be fixed in today's patch.

[uneven frigate]

Hello, I want to report that after the update the shoot button is failing me a lot in the sense that as I play with 4 fingers when I press the shoot button I slide my finger on the button a bit and I look down something that before It did not happen to me, can you tell me a solution because I already deleted the game and or downloaded and nothing

[marble thicket]

I did it and then game works. But when I restart the game after playing 2-3 matches it again shows the problem

[crisp sequoia]

Is midasbuy safe for buying UC

[sick shale]

Use this: https://www.pubgmobile.com/pay

[inner atlas]

Can you guys do anything for me to at least change the server after i check the security of my linked account

[ruby bronze]

My brothers account was hacked, he didn't connect his Gmail to the account but has his Facebook connected. So the hacker got his own Gmail connected on there & can play on his account whenever he wants. Tencent support wanted to verify its my brothers account by asking registration day he made the account but clearly he won't remember the day when it was years ago.. or proving receipts 3 months ago.. like come on . any other way he can recover his account & remove the hacker off besides proving that kind of bs ?

[sick shale]

Please report it again in #old and mention these details

[storm flume]

Please contact the customer service for further assistance, @ruby bronze.

[ruby bronze]

bs.

[crude carbon]

@sick shale rebel it was fixed at morning update then afternoon again it was showing that

[ruby bronze]

Can anyone help ? Besides this useless bot.

[sick shale]

Report it in #old and mention that the issue was fixed for a short time

[hallow gulch]

If he does not have the details, then the chances of recovering the account are pretty much none. You will be able to find the registration date through your achievements and the payment receipts through your play/app store.

[flint osprey]

Now what To do?

[uneven frigate]

Hello, I want to report that after the update the shoot button is failing me a lot in the sense that as I play with 4 fingers when I press the shoot button I slide my finger on the button a bit and I look down something that before It did not happen to me, can you tell me a solution because I already deleted the game and or downloaded and nothing

[hallow gulch]

Try a routine repair, and if that didn't help, please report it in #old.

[hallow gulch]

How can we assist you?

[ruby bronze]

Thank you, @hallow gulch .

[flint osprey]

My Account Recently Hacked And He Linked His Vk Account. and i Can't Unlinked His Account Due To Recently Linked Account It Takes 21 days Then 7 days For Unlinked Account. and He Also Changed My Region To Middle East. Now What To do?

[inner atlas]

Yeah mine was changed to middle east too

Makes it unplayable

Luckily i have access to the account

[flint osprey]

But Still Pubgm Support Doing Nothing

[inner atlas]

Indeed

I’d rather not wait 36 more days

[flint osprey]

After Update They Leaked Our Data And Doing Nothing.

[sick shale]

That is your responsibility to safeguard your account.

[inner atlas]

So you can’t do anything to change the server?

[sick shale]

No