questions

[jaunty dagger]

They need to clarify that lmao

[icy osprey]

I think no because it is+ for them because some of peoples will ask their friends to buy UC

[feral forge]

yes, you will get a Royale Pass Upgrade Card, no matter if your team is full or not by the end of the event, and you can use that card to redeem s19 RP.

[icy osprey]

And making rebate is making absolutely no - for them

[icy osprey]

Loool thats funny because who buy now it they will get with 30UC discount;D

[humble phoenix]

ok thanks I just bought it

[old condor]

Help

[night cloak]

Please help

In how many regions Bonus challenge will Start????

[weary hare]

Здравствуйте, у меня на акк произошло списание валюты uc, было 1750 стало 130, я ничего не покупал и не понимаю как это произошло, верните моё имущество, я стал жертвой взлома. Я уверен что взлом был 9 мая в районе 12:00 до 15:00
ID 575199303

[jaunty dagger]

@feral forge Basically 60 rebate for new subscribers. 30 for existing rp subscribers?

[feral forge]

if you purchase from this event before it ends, you will at least save up 30 UC up to 120 UC, for players who did not participate in this then they will have to purchase RP at its original price.

[humble iron]

Hello developers. Today, May 11, 2021, I updated the game, my account was banned for 30 days at the entrance, I followed all the rules of confidentiality and the game policy, I did not violate anything. Please understand and unblock my account, my id: 5622283643. I hope for your help!
I just updated the game and got banned immediately !! even without going to the lobby, I can't do anything inside the game, since I can't even get into the lobby

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble iron.

[jaunty dagger]

Alright cool, thanks mate! ❤️

[icy osprey]

Im bad at maths but how much uc i would have maximum left from that event after purchase if i have 660 UC

[feral forge]

90 UC up to 180 UC, depends on the requirements that you have met in the event.

[icy osprey]

I said maximum

[icy osprey]

So i would hav 180UC maximum left?

[cyan saddle]

what the fastest way to decide problem in pubg mobile

[feral forge]

yes.

[weary hare]

Здравствуйте, у меня на акк произошло списание валюты uc, было 1750 стало 130, я ничего не покупал и не понимаю как это произошло, верните моё имущество, я стал жертвой взлома. Я уверен что взлом был 9 мая в районе 12:00 до 15:00
ID 575199303

[storm flume]

Please do not use languages other than English, @weary hare. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[maiden sparrow]

Hello, I didn't violate anything, my purchase are legal, so why my account has been banned?
My id: 5539047880
I hope that you solve this problem as soon as possible, thank you

[night cloak]

Please reply

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden sparrow.

[hallow gulch]

Sadly, We do not have a list of such.

[weary hare]

hello i got hacked. Was 1750 uc now 130 uc. Please, help. hacked on May 9 from 12:00 to 15:00 ID 575199303

[night cloak]

Any idea

[cyan saddle]

what the fastest way to get support?

[storm flume]

Please contact the customer service for further assistance, @weary hare.

[idle rock]

Why my account has been banned 90 days for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @idle rock.

[hallow gulch]

Bonus challenge is a regional event, it's available in certain regions that we do not have.

[hallow gulch]

For account related issues, your fastest/guaranteed route to take is in-game customer support.

[cyan saddle]

i tried but there weren't answer on my question

and bot couldn't help me

[night cloak]

But more than 6 months ago we aren't receiving Bonus challenge event in Pakistan region .... Just it shows tab and when we click it says event has not started ...🙄🙄

[livid plover]

How to get the new godzilla and kong lobby theme,

[night cloak]

Bonus challenge event is not available to players in Pakistan, @night cloak.

@night cloak but when it will come it's not fair ...

[thin basin]

Account Third mail is leaked every one is true

[night cloak]

It is a regional event and there’s no information when it will arrive in your region.

[hollow hedge]

CS can help you change email. I assume this was leaked.

[night cloak]

Why my acc got banned, i didn t break rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[livid plover]

Can someone help, got pissed by the old song. Lol

[limber pelican]

My account was banned, it won't let me find my player ID please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber pelican.

[hallow gulch]

You receive the background and the music track when you log in after the update, simply select it from your inventory.

[livid plover]

@hallow gulch ikr, but didnt get it after login, eh got it after a match

[hallow gulch]

It's normal, change your soundtrack from your inventory.

[worldly ridge]

can someone tell me why I look so small?

[clear escarp]

Latest update link

[hallow gulch]

It can be found in #news.

[hallow gulch]

Are you on IOS?

[worldly ridge]

No

[clear escarp]

Thanks bro

[weak spade]

Hello everyone I need help
I got banned for 90days with no reason could anyone tell me why
Due to the illegal top-up action detected from your account. After I update the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak spade.

[hallow gulch]

After the update, some bugs were reported about small icons, Perhaps that explains it. Feel free to report it in #old, @worldly ridge.

[worldly ridge]

do i have to go there and report?

[wispy hatch]

My account was banned even though I did nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy hatch.

[hallow gulch]

The issue has been already reported, however if you feel like so, every feedback/report done by players helps.

[worldly ridge]

Ok Thx❤️

[mint lava]

@hallow gulch My Gmail account has been hacked And the hacker disabled my Gmail account, and I no longer have any means to access the account
『MR』MAzikaツ
5682251782

[kindred pollen]

my account was banned for no reason, as I never bought illegal or out-of-game UCs, I would like to get it back asap

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred pollen.

[timid wedge]

hello

any mod or admin is here

[marsh tiger]

My account was stolen, and I don't know the gem, and it's tied to three links, three links were stolen, and I changed my password to the account, and I don't know how to act.

[night cloak]

@timid wedge Yes?

@marsh tiger For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[timid wedge]

plz tell me about rp group

what is rp group

[night cloak]

@timid wedge This might help.

[timid wedge]

570 UC which i am going to buy will be royal pass or something else

@night cloak so basically upgrade card is Royal pass but with discount

[night cloak]

Right.

[cyan saddle]

i made pre-order of costume for 30 UC, but now it show me that i didn't pre-order what i can do?

[timid wedge]

@night cloak it means it is the Pre-Order for S19 Royal Pass

[night cloak]

Which one, @cyan saddle?

@timid wedge Yes.

[cyan saddle]

where you can get 600 UC

or 200 UC if use only 10

[night cloak]

Could you share a screenshot, @cyan saddle?

[cyan saddle]

which one&

[gleaming coral]

Hello What is the punishment for a player who plays with Hack Does his account close for a week?

[night cloak]

@gleaming coral From a few days to up to 10 years. Depends on the severity of the violation.

[gray escarp]

Can anyone provide me hacks

[cyan saddle]

I'm russian

So everything on screenshot is also on russian

[marsh tiger]

Is anyone here able to help me return the account?

[tough locust]

How do I find out the e-mail address linked to my account

[night cloak]

@cyan saddle It says if you spend 10, you will get a discount of 200 from the 2600 UC price. And 600, for 30. The outfit will be available after 6 days. If you have spent the required amount, you can ignore.

@tough locust Unfortunately, due to security reasons, it is not possible to know.

[cyan saddle]

yes i spent it, and earlier it showed me like i made but now there written to buy it again

[night cloak]

Could you elaborate?

@cyan saddle You can ignore the preview.

[tough locust]

I have everything on the account at that moment connected to an e-mail as I printed but I can't find it

[cyan saddle]

oh okey

[lofty trench]

When will PUBG push out the update to fix interface?

[night cloak]

@tough locust Unfortunately, you will need to figure out other ways to get the email. You won’t get it from the game’s side.

[rapid pilot]

what is this??

[night cloak]

@lofty trench The devs are working on it.

[marsh tiger]

I want to get my account back. This is what I want

[rapid pilot]

3rd login leaked?

[mint lava]

@feral forge@!PIXEL My Gmail account has been hacked And the hacker disabled my Gmail account, and I no longer have any means to access the account
『MR』MAzikaツ
5682251782

[night cloak]

@rapid pilot Someone compromised your account and used a modified app.

@mint lava For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[lofty trench]

Okay ty

[rapid pilot]

@night cloak how they do this??

[marsh tiger]

You may not want someone to help me get my account back

[elder bloom]

Can the kill message be changed?

[night cloak]

@rapid pilot They used a modified app which has a higher version number than the current release.

[rapid pilot]

@night cloak but i am linked my FB,PLAYSTORE and EMAIL also

[night cloak]

@marsh tiger Could you elaborate the issue? I did not understand.

@elder bloom Like?

[elder bloom]

@night cloak it was transparent last time but its now embed in black

[crude carbon]

Hi guys

[rapid pilot]

pubgm leaked our login data?!

[night cloak]

@rapid pilot Someone compromised and used one of the 3 social methods you linked to gain access.

[rapid pilot]

@night cloak but how the do it?

[night cloak]

@night cloak how to claim the rp from the 5% thing

[crude carbon]

I updated my pubg mobile latest version and complete icons have become small

[keen gazelle]

@rapid pilot that is for you to know, always keep your data safe

[rapid pilot]

@night cloak PUBGM leaked my login data

[night cloak]

@elder bloom Could you share a short video?

[elder bloom]

@night cloak ok wait

[crude carbon]

iOS device 12 I phone

[night cloak]

@rapid pilot There’s no leak. Feel free to contact the customer service for further information.

@crude carbon It is a known bug. Hope it will be fixed soon!

[keen gazelle]

@rapid pilot no, pubg didn't leak your data

[night cloak]

how to claim the rp from the 5% thing

[keen gazelle]

They are working to fix that

[night cloak]

Yes. It is a known bug, @crude carbon.

[crude carbon]

When it will be fixed

[keen gazelle]

@crude carbon asap, no further information

[night cloak]

@night cloak You spend 570 UC and get the upgrade card when the next season starts. 30 UC discount.

what

so i will haw to pay another 570

Is there a contact number for tencent or pubg

[crude carbon]

Okay guys thanks

[night cloak]

After the update on my IPhone 12, all the buttons are much smaller and my control buttons such as shoot and aim are much smaller than before even though I have them at 250. How am I supposed to play?

[night cloak]

so i will haw to pay another 570

[keen gazelle]

@night cloak u can contact them via mail

[night cloak]

Not another 570. 570 once, @night cloak.

[rapid pilot]

my all social media are safe

[night cloak]

@night cloak It is a known bug. Hope it will be fixed soon!

[rapid pilot]

my account data are leaked by pubg mobile

[night cloak]

oh so i buy and when i get the rp

[night cloak]

do i get a card or what or i just get rp

Next season, @night cloak.

[celest shadow]

You may report this in #old as well.

[tough locust]

@night cloak Can't I learn in any way by requesting support?

[night cloak]

You get a card that you can use.

[elder bloom]

This @night cloak

[night cloak]

So I guess no conqueror for me. Played all season and now I can’t even play properly because of a stupid update. Excellent.

@tough locust Unfortunately, no. This is a major security and confidential information.

[keen gazelle]

@rapid pilot I spend 20k in the game, why my data doesn't got leaked then ?.... Pubg doesn't leak any information

[marsh tiger]

The account was stolen and the password for all the outfit links the account was linked to was changed, and I forgot the Gmail password, and I do not remember it, so how can I recover my account?

[night cloak]

How long will it take till they respond d to the email

Hello. Today, after the update, I downloaded the game and logged into my account, but I faced with a Version Error, how can I solve this problem?

@elder bloom If possible could you upload the video here? I do not understand the difference.

[rapid pilot]

@keen gazelle 100% leaked because my i linked my all social media in my account, fb and playstore are safe but pubgm leaked my email

[night cloak]

@night cloak That’s really unfortunate.

[long acorn]

Why my account has been banned for 30 days? @night cloak

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long acorn.

[night cloak]

@marsh tiger For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

i hawe 1 more quastion if i juin agroupo do i get rp

@night cloak The email is for general inquiries. You can also ask here if you have any general inquiries.

[gritty glade]

Plz help me, what is this? My friend faced this
Today he updated successfully game, why no login?

[elder bloom]

In the new event if we spend 570 is it sure that we will get 30 uc less and get rp next season?

[night cloak]

@night cloak Was your account compromised?

@night cloak You need to spend the same 570 UC.

[celest shadow]

If you want to join someone else's group, you will first need to enter their unique group ID and pay 570 UC before you can join.

[gleaming coral]

Hello The player who plays with Hack Does his account close for a week?

[night cloak]

@night cloak No nobody got it

[gritty glade]

Piston bro 💓

[night cloak]

@elder bloom You will get a 600 UC RP card.

Hey , today I logged into my account and it was banned for carding but i bought the account from someone in London and i did not knew he done that and I literally paid him so I don’t know why I should be punished for his actions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

Please inform your friend to reinstall or update their game from the Google Play Store or AppStore.

[night cloak]

@gleaming coral Up to 10 years.

[elder bloom]

@night cloak ohh and can we use that next season?

[night cloak]

@elder bloom It is only for next season.

[elder bloom]

Oh ok

[night cloak]

yeah and will i get rp

[gleaming coral]

I mean Who plays with a hacker player And not the one who plays hacker in his account

[celest shadow]

Yes, you will get 1x Upgrade Card, and if the group is formed successfully with 2 other players, you will receive a 30 UC gift pack.

[gleaming coral]

I mean Who plays with a hacker player And not the one who plays hacker in his account

[night cloak]

@gritty glade It looks like someone compromised your account and used a modified version of the game to login. The modified app’s version is higher than the current release. Only way to fix it is waiting for the upcoming updates.

Hello, I need help please. My account has been hacked and the infractor linked his own Twitter to it. I still have access via my Facebook but I cant and won't wait 21 days to unlink his Twitter. I prefer to delete the account and make a new one. I solicited to delete the account in the game but it takes 7 days and the person that hacked my account is gona reverse it. Can u help please?

@gleaming coral Yes. If you play with a cheater, you risk getting ban for up to 10 years.

@night cloak For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[gritty glade]

@night cloak Update released today. So i wait for 2 months more? Wow 😳

[night cloak]

Ok thank you

@gritty glade That’s sad, unfortunately.

[gritty glade]

But my one friend has same issue but they fix it in just 3 days

[bold cosmos]

I have waited over 24 hrs and I still haven’t received my subscription back . I send all screenshots to support team in game and still nothing . Please help @night cloak @celest shadow

[night cloak]

@gritty glade Maybe the current update fixed their issue. It gets fixed when the release version number is higher than the last used version number.

[mint lava]

@night cloak ok Thank

[naive escarp]

What time is the Royal Pass for Season 19?

[night cloak]

@bold cosmos It can take some time. Have patience, please.

@naive escarp 2 AM UTC, 17th of May.

[bold cosmos]

@night cloak . More than 24hr? Omg!

[icy osprey]

Is there could be some glitches exp. Dont get rebate in group purchase perks event?

[wintry fox]

can pubg add the new cars to cheer park and training mode

[night cloak]

Yeah, unfortunately - due to a high number of support queries, @bold cosmos.

@icy osprey Could you elaborate?

@wintry fox Feel free to use #old.

[bold cosmos]

Lol @night cloak how long should I wait? A week? A year ?

[night cloak]

Shouldn’t take more than a week if you have submitted all the requested information correctly.

My account got banned for 30 days but when I checked back it changed for 365 days what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[bold cosmos]

@night cloak thank you but can you please inform PUBG about these things because this is straight capping . Thank you.

[night cloak]

@bold cosmos You can share your feedback in the #old.

[bold cosmos]

Okay thanks much

[gritty glade]

But he updated today and it's successfully login 1st time..
After some time this issue shows

[gleaming coral]

why?? people play with hack and close account just 1week

[night cloak]

@gritty glade Then the person compromised the account still have access to your friend’s game.

@gleaming coral There’s no set time period. If someone got banned for a week doesn’t mean everyone will get the same punishment.

[stray oar]

Hello. such a problem I can not enter the game through VK. after updating it is not present. account 70 lvl

[summer holly]

@night cloak i have a question for you

Who’s admin here ?

[night cloak]

@stray oar You need to install the VK app.

@summer holly May I know why do you need to know?

[icy osprey]

Im bad at english so can u explain the word

[stray oar]

thank you so much

[night cloak]

@icy osprey I mean if you could write in detail. I did not understand what you said.

[summer holly]

May I know this

[icy osprey]

Example someone create a group for event and dont get rebate as a bonus

[summer holly]

My control layout is just messed up

[icy osprey]

Even if they have did all requirments

[night cloak]

@icy osprey They will get rebate. 30 UC.

@summer holly It is a known bug. Hope it will be fixed soon!

[icy osprey]

Ye and im asking could a bug happen that u dont get any rebate

[night cloak]

Well, it is not easy to guess if there will be a bug in the future. Everything is possible.

[icy osprey]

So recording purchase is worth it yes?

[summer holly]

You guys need to setup this game bug free before introducing it to competitive

[night cloak]

Sure, @icy osprey. You can do whatever you deem necessary and worth for the future.

[icy osprey]

Ok that is all what i wanted,ty

[night cloak]

@summer holly It is actually not possible to test everything because of the limited number of devices developers get to test, before publishing it to the mass. The problem is - not everyone is facing the same problem.

@gleaming coral Selling in-game item is against the game rules.

[summer holly]

Then why i am facing this

Tell me solution for it

[night cloak]

Because it is a bug. And, the solution is waiting for it to get fixed.

[gleaming coral]

My account was hacked The hacker logged into my account using illegal files and closed the account for an hour, a day, and a week If he enters the fourth time How long is the account closed?

[heady tree]

alright, I am reporting that for the last 2days i was not able to log easily because newer version error and today after the update i logged in i found my account with 214 silver frags while i remember i used to have more than 1.5k ... the worst part that my 600 UC that i was saving for the next season are 0 UC

[night cloak]

@drifting jay You can make the message icon transparent from the game’s control settings.

@gleaming coral No such information, unfortunately.

[small loom]

@night cloak when will rog 5 get 90 fps support?

[night cloak]

@heady tree Someone compromised your account and spent the UC and the silver.

@small loom No such information, unfortunately.

[onyx hamlet]

10 years

[night cloak]

Could you share a screenshot of your control layout, @drifting jay?

[heady tree]

@night cloak i doubt this, I would appreciate getting my account id or info to tell me how these resources are not there, if this wont bother you...

[small loom]

So there's no info yet about one plus 9 pro and Asus rog 5 90 fps option? That sucks.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @kind spire. Remember to read through #faq before asking questions in the support channels.

[kind spire]

i need help

[night cloak]

@heady tree Since you mentioned that there was a version error - the version error only appears when you have already played on the newer version; like from a different device.

[kind spire]

someone stole my account ,removed my google play link and played with a hacker so he got banned 7 days to get the account unlinked

[night cloak]

@small loom You can use #old to give feedback on it. But the previous Asus ROG devices took a while to bring the complimentary graphics features compared to other devices.

@kind spire For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[shadow bobcat]

Icons showing small in iPhone 12 how to fix ? @night cloak

[night cloak]

@shadow bobcat It is a known bug. Hope it will be fixed soon!

[small loom]

But the rog 3 has 90 fps option..? But the latest devices don't have 90 fps option?! Same goes with one plus

[shadow bobcat]

Ohh ok thanks

[gritty glade]

Are u sure? This is the only Reason for this?

[heady tree]

@night cloak I need more clarification and specific information about my account how could i have that? thanks in advance

[night cloak]

@small loom Yes. ROG 3 didn’t have 90fps when many other devices had the feature. It took them a while. I guess it will be same for ROG 5. You need to wait.

[small loom]

Okay thank you :)

[night cloak]

@gritty glade There could be multiple reasons. But this is the most obvious one.

[crude snow]

Where's the 60 day login streak achievement

[rain void]

Y Purchase us stopped ?

[night cloak]

@heady tree You can contact the customer service via the game settings for further information.

[next viper]

Hi, My wife account got banned for 90 days...Not sure y...She has spent like 20K USD on her account but the support has been really annoying

[polar marsh]

Please refer to the private message from @polar marsh for further information, @next viper.

[night cloak]

@drifting jay Below map on the top right of the screen.

[crude snow]

I was at 58 days then after update the achievement disappeared

[night cloak]

Dear Support,

In all honesty, I don’t know what happened, but it appears that my account has been suspended, and I truthfully don’t understand why, since as you can see, I’ve always taken care of it, given the amount of time and effort I’ve put into it.

So that being said, here I am, although I’m not sure as to what I’m supposed to say, because I’m frankly not sure exactly what happened. I mean, I guess it has to do with the fact that I’m quite decent at the game, which for some reason got me a few random “reported” messages in the chat, since apparently that’s a thing for which people report you, if you’re doing your job properly in-game. I honestly don’t know why anyone would’ve reported me, since not only did I not do anything wrong, but obviously, I have never used any cheats nor have I offended other players or otherwise broken the rules. Either way, false reporting shouldn’t really cause a ban, but that’s why I’m here, to ask you guys to please look into it.

Bottom line, I’d appreciate it a lot if you guys could please look into this issue for me and lift my ban so I can continue enjoying playing PUBG Mobile with my friends. Needless to say, if there’s anything I can submit to verify my claims, please let me know! Thank you so much! My game nickname is NAGAZ1 and my acount is is 51223312119

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[heady tree]

@heady tree i tried but i get no response, thats why I am here on discord as i have need it on your official twitter account

[olive isle]

Same with me on mele mastery V

[night cloak]

@rain void Please contact the customer service in-game.

[heady tree]

@night cloak i tried but i get no response, thats why I am here on discord as i have need it on your official twitter account

[night cloak]

@crude snow Check your mail to see the list of the removed achievements.

[cobalt lion]

Hello I have poco phone x3 pro my screen is 120hz but pubg not supported 90fps why ?

[crude snow]

Is it completely gone

[mellow coral]

Hello, PUBG MOBILE
My account was banned for a period of 365 injustice, and I did not do anything and I have proof of that. When I read its details, I was told that I used the illegal credit and I did not do so, please retrieve my account because I did not do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mellow coral.

[crude snow]

@cobalt lion bad procceser

[night cloak]

@heady tree They are the only one that can provide you the information you are looking for. If they don’t/can’t, nobody else can.

@cobalt lion More devices will support in the near future.

[crude snow]

@night cloak are the achievements completely removed

[radiant dune]

How to download

[night cloak]

@crude snow Yes.

@radiant dune Checkout your play store or app store.

[crude snow]

Why I was 2 days away

[heady tree]

@night cloak whenever i try its takes me into mcq questions and the chat is closed with no resolution and never get what i need from your customer support services

[olive isle]

@night cloak if we complete previous level achievement then next level achievement not showing. Example - i complete mele mastery iv then mele mastery v not showing.
Probably it is a glitch

[night cloak]

@crude snow It was already shared in the patchnote published in the #news few days ago, if you did not notice.

@heady tree Then, unfortunately, the information you are seeking for is not available.

[heady tree]

@night cloak i just need an online customer support rep to answer me back.

@night cloak not here to talk to an AI

[night cloak]

@olive isle All the reports so far says that the Melee Mastery V achievement was removed. Not any other ones. So, I’m not sure if the fact is right.

[night cloak]

@heady tree Unfortunately, you will not get the help you are looking for.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate prawn.

[lyric vector]

Eid al fitr pre order event. So how it will work any explain? How much uc i need to spend etc....

[night cloak]

Could you share a screenshot of the event?

[lyric vector]

Oh it is on emulator

20x despoit
Pay despoit 10 uc and 30 uc

[cursive pulsar]

I dont get during match like option?

[night cloak]

A screenshot would be nice because it is a regional specific event, @lyric vector.

[cursive pulsar]

when my teammate revived me

[olive isle]

@night cloak

[lyric vector]

Ok i will log in from devic and back

[sleek wind]

Hello PUBG MOBILE,
My account has banned for 10 years, i did not do anything , basically i am a youtuber, on 30-october-2020 i was playing suddenly some glitch has occured and my gun bullets are shooted automatically and i have restarted the game then it has shown me that my account has banned for 10 years??..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek wind.

[night cloak]

Could you elaborate the issue, @cursive pulsar? Or, have a screenshot/video.

@olive isle Yes, the first screenshot shows you did not complete the 1 to 4 achievements. V is no longer a thing.

[modest folio]

Update still hasn’t fixed iPhone 12 control bug. As soon as you log out it reverts back. You need to repair the game everything you open the app in order to keep normal controls @night cloak . When can we expect fix?

[night cloak]

@modest folio It is a known bug. Hope it will be fixed soon!

[modest folio]

This is after the most recent update (30 min ago). It fixed it temporarily until you log out of the game. Then you get bad controls again

If you repair game after each login it will work. It’s a temporary fix

[night cloak]

@modest folio Could you share it in the #old? I will keep note of the information for forwarding to the team.

[modest folio]

Yes thanks for your time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade swan.

[hallow herald]

why im not in rankings? i have Russian flag and I am not in the rankings since yesterday

[lyric vector]

This happen if u get temporary fly(bbben10) coz of hack or ur internet connection

[night cloak]

@lyric vector It says if you spend 10, you will get a discount of 200 from the 2600 UC price. And 600, for 30. The outfit will be available after 6 days. If you have spent the required amount, you can ignore.

[hallow herald]

h a h a, not funny

I am asking seriously

[lyric vector]

So i it will cost 1800 uc if i get both

[night cloak]

@hallow herald It usually happens when you change flag or do something suspicious.

[lyric vector]

I am serious. I used this things before on my flying account 10 year

[stoic narwhal]

Can someone help me, somebody has access to my account and linked the account to another platform. I need help!

[night cloak]

@lyric vector If there’s an option to get both, yes, 1800 UC.

@stoic narwhal For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[hallow herald]

but i have this flag since 2 weeks, my friends have the same problem

[obsidian leaf]

Hey I have saw a hacker in pubg his id is 61263898376 name MムĐ๛KING

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @obsidian leaf. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lyric vector]

Is there anyway to forgive ppl to return their account that have alot of kill messages and legacy account with 9 numbers since before pubgm was even official released on google play?

[night cloak]

@hallow herald Well, you changed the flag 2 weeks ago is the reason you are not ranked. The system is thinking that you changed the flag specifically for the ranks. You won’t be ranked anymore.

[night cloak]

Same Question

@lyric vector Forgive people for what exactly? Cheating?

[night cloak]

Yeah

[lyric vector]

Yeah. I get on s13 during conqueror coz all ppl against me was cheaters.

[night cloak]

They will never be forgiven because of the commitment of “Zero Tolerance Policy.”

[lyric vector]

OK Thx. Wish pubgm think about it again and give those legacy accounts 2d chance coz they cheat for everyone was not fair in matches

[night cloak]

They will not. There is nothing like legacy accounts. Cheaters are cheaters.

[lyric vector]

Lol ok.

[ripe elm]

Without purchasing Royal pass can i purchase RP activity pack ?

[night cloak]

Unfortunately, no, @ripe elm. Because you can never complete all the missions and the rebate packs will be a waste.

Nobody played before the game was released on the Play Store.

[livid seal]

Hello pubg , those who update the game and got banned what they should do? They got an unfair ban

[static bloom]

My account was login from another location many time??..how to prevent??

[lyric vector]

Yes and it was beta

[night cloak]

@static bloom Try to reset all the password of your login methods. And then sign out of all the devices from the game’s settings.

[lean wedge]

@night cloak any official info about people getting banned after UC purchase?

[ripe elm]

I will purchase Royal pass some days later first i want to purchase RP activity pack jn next season. Is it possible ?

[night cloak]

@lyric vector There was no beta for the global version. The game was soft launched in Canada one week earlier than global release.

[simple epoch]

What is rebate pack? Will it contain uc or some kind of voucher?

[night cloak]

@ripe elm No.

[static bloom]

How to reset all my password??@night cloak

[night cloak]

@simple epoch You rebate up to 10 000 UC and you get those back upon completing missions.

[fallow cloak]

Is there help section for someone who’s his account has been banned by mistake without using no hack and third party apps?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow cloak.

[night cloak]

@static bloom Login to each of your social media that is connected to the game and change password.

[simple epoch]

Yes first it was launched in Cananda on 15 march and I installed it on that day.

[static bloom]

Im already change many time my game center password..

[thin wave]

Hi

[static bloom]

Still the hackers can log in..

[thin wave]

My ID band but I am not use hack kindly request my ID and unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thin wave.

[simple epoch]

No i am talking about the 30 uc rebate pack which we will get by inviting 2 players in our group. Will we be able to purchase something with that?

[night cloak]

@static bloom Could you share a screenshot of your basic settings? Want to see what are the methods linked with the game.

@simple epoch Oh, you are actually buying the Elite Royale Pass with 30 UC discount.

Usually it costs 600 UC. With the rebate, it costs 570.

[simple epoch]

Wait let me show you something

[static bloom]

Im only log in with game center..the twitter use by hackers.

[simple epoch]

She said we will get royal pass with discount and also 30 uc rebate pack

[night cloak]

@static bloom Looks like they are accessing with the twitter. Quickly contact the customer service to remove the twitter account.

[simple epoch]

Now i want to know what can we do with that pack? Is it real uc?

[night cloak]

@simple epoch Right. The other 30 UC you get when people join your group.

[bold lichen]

The hair is supposed to be pink, why is it brown now. Bug?

[simple epoch]

Okay got it. Thanks

[night cloak]

@bold lichen Looks like a visual glitch. Would you like to report it in #old?

[bold lichen]

Sure yea

[static bloom]

Okey..tq @night cloak

[gleaming coral]

I wrote to customer service more than twice to unlink the hacker's account But their response was that I was disengaging and waiting for a week I want a solution I have been in this problem for a month to get a solution

[night cloak]

Follow what they say. If they can’t help you, nobody else can.

[crude dragon]

Bro no one help you, my account got hacked i asked to everyone, every platforms, but no one help now my account ban after hacked, they are just want to make money, they don't care about your account. So please don't ask for help they will not help you and anyone. If you not trust me just scroll older chat how many people suffering from hackers.

[slim folio]

Pubg has given the patch for Iphone 12 problem icon small issue but after exiting pubg once the issue again comes. We have to repair the game everytime we have to login

[night cloak]

hello guys i have an question

is vpn bannable?

@night cloak Using VPN is not recommended. You can use it on your own risk.

@slim folio Please use #old.

does it detected as ban?

[south echo]

Hello, I ran into a problem in the form of a ban after updating the game, I updated it to the upstore, I try to go in and get a ban for 30 days, there were no supporters of modifications and cheats, I play from an iPhone, what should I do? How to learn account verification and remove the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south echo.

[night cloak]

Can’t Find The Crew Section With The New Update… I’m Trying To Leave The Crew I’m In!!!

Slide your screen from the lobby and you should see crew on center left of the screen.

[night cloak]

Aha… I’ll Try

[celest shadow]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

[night cloak]

@night cloak No It’s Not There Anymore!!!

[hollow brook]

Igot issue with my control

[crude dragon]

I'm thinking to sue pubg mobile, so the game never unban again in India...

[night cloak]

Bruh

[celest shadow]

You can access your crew from Matches > Crew.

[hallow herald]

many of my friends have the same problem since yesterday so I dont think thats the reason

[night cloak]

You’re The MVP 🤩

[lean wedge]

Well from my experience pubg have the worst support from all mobile games i have played ,last season i got 1 day ban and the reason was corrupted game while i play on ios and never used anything besides official app store and all i got was useless automated bot replies

[celest shadow]

Can you please elaborate the issue?

[hollow brook]

My control was perfect in layout section but in match it show to large

[night cloak]

Wait… Sorry, 1 More Issue, It’s Saying My Crew Locked!!!

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hollow brook. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Can you please provide us with a screenshot?

[lofty trench]

So with the GUI issue on iPhone 12 and OnePlus+ will we have to completely refix controls when its fixed or will we have to remake them?

[hollow brook]

Any solution??

[celest shadow]

Are you planning to leave the crew, @night cloak?

[night cloak]

You have that problem as well? I do too

[night cloak]

Yeah

[lofty trench]

yes its happening on a lot of devices

[pale bane]

Your account is normal but does not log into the game. I have invoices and documents.

[celest shadow]

Crews that had participated in the All-Talent Championship will be locked for now. You may refer to point 8, 9 and 10 of the relevant rules here for further information:

https://tencentgames.helpshift.com/a/pubgm/?l=en&s=hot-topics&f=the-all-talent-championship-all-you-need-to-know&p=all

[night cloak]

Merci

[lofty trench]

@celest shadow

[celest shadow]

Thank you for your report in #old. This bug will hopefully be resolved in due time.

[night cloak]

How Do We Leave @celest shadow A Rating???

[celest shadow]

You may wait until the issue is fixed by the developers.

[lofty trench]

My question was what will happen to our controls will I have to remake them or will they switch back?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale bane.

[celest shadow]

Unfortunately, I do not know yet. Hopefully, players' control layout will remain intact when the bug is fixed.

[lean wedge]

Why none adress this issue?

They are lying and bought uc from third party or there is big mess in ban system??? Not buying any uc untill this gets confirmed

[toxic tulip]

Hey guys the iphone 12 pro UI issue is fixed

[lofty trench]

okay thank you

[toxic tulip]

A hotfix is released for that

[keen lake]

Hello dear developers! I would like to ask you, how soon will the new
chapter of the Metro Royal be released?
Thank you so much in advance for your reply!

[celest shadow]

After the update, Metro Royale and Power Armor modes will be taken offline for refinements and will return at a later date.

[keen lake]

how much later will they return?

[iron crystal]

@celest shadow hey, can you help me a little ? Need help with this .. I have Red Magic 5S Pulse Edition, when im tryin to play, i just got crashes everytime bro.. need help fast hhh..

Idk why..

[celest shadow]

No estimated time unfortunately.

[iron crystal]

I tried to restart my device, to reinstall the game, to clear the cache, data etc... Why i still get crashes after the update

[celest shadow]

Did you download the game from the Google Play Store, @iron crystal?

[iron crystal]

@celest shadow yea ofc.. :)

[bleak jay]

Hello,
After new pubg update,
Eid-al fitr pre-order is not showing.
I have purchased it, but now it's asking to order again.
ID:5875839926

[dusky echo]

Bought UC with receipts and got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky echo.

[iron crystal]

Im old player, dont wanna risk to get ban for any apks..

[keen lake]

by the 20th season will be about? sorry for wasting your time and bothering

[celest shadow]

Do you have enough storage in your device?

[iron crystal]

@celest shadow its 256 rom , i still have 150gb free :d

@celest shadow

[celest shadow]

Can you please try the following:

▫️ Update your device software to the latest version.
▫️ Uninstall PUBG MOBILE completely.
▫️ Download and install PUBG MOBILE from the Google Play Store.

Please ensure that you grant the necessary permission to the game once you have reinstalled it again, @iron crystal.

[celest shadow]

I unfortunately do not have much information about the return date for the Metro Royale game mode.

[keen lake]

understood thanks! and from whom can I find out more information ??

[neat jetty]

Any words on why UC purchase ban, all of my UC purchase through appstore and google play and suddenly my account been banned for 30 days ???

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat jetty.

[iron crystal]

@celest shadow i got software update 1 minute ago ahah, thank you a lot ❤️

Hope to be everything okay from now

[celest shadow]

You may keep an eye out for #news for further information.

[hollow heath]

what is the illegal top up

[celest shadow]

Let us hope for the best, @iron crystal. Please let me know if you run into issues again.

[hollow heath]

can you send further details

[iron crystal]

@celest shadow sure

[hollow heath]

also my friend lose 1200uc recently

[keen lake]

got it! Thank you! I just really want to play the subway again)

[celest shadow]

You may refer to this for more information:

https://tencentgames.helpshift.com/a/pubgm/?l=en&p=all&s=purchase&f=penalties-about-purchase-through-unauthorized-services

[celest shadow]

Thank you for your interest! The Metro Royale game mode will return with more features and refined gameplay. Stay tuned.

[amber urchin]

Character id-5122421680
Id name-BsudCarnage
I have all the records of my purchases. You can take whatever record you want to see.
First i got 15days ban in January .
Then i got banned 2 times for 7-7 days after 15days ban.
Then i got banned for 90days after 7day ban. It was about to be unban on 6th of june.
And today (still 25days left to unban) i logged in the id and i checked the date it got extended by 90days again.
Why? This is ridiculous.
Please check the status and please reply.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber urchin.

[hollow heath]

for no reason

he lost. he didnt purchase anything

[keen lake]

👍

[hollow trout]

There are rumors discussed in #pubg-mobile that if you buy uc in game or give uc to your friends you can get banned. Is this true tencent because I spent $320 just for today and I’d be crazy mad if it was.

[rough cargo]

Was there a patch? I just got a small update

[celest shadow]

Purchasing UC through unauthorized or illegal means is against the user agreement and can lead to an account suspension. As long as you purchase UC through authorized services, in-game and https://www.pubgmobile.com/pay, you should not worry in the slightest.

[celest shadow]

Yes.

[lean wedge]

Nop seems same

Ipad got icon size changed

[west totem]

Previous update was best but this update make gameplay heavy, maybe only for android user.

[near bridge]

We update the game then game is too slow and always on loading loading

[wide brook]

New update

Messed up my controls, can't even fix them

[night cloak]

@wide brook It is a known bug. Hope it will be fixed soon!

[near bridge]

Fix it please why the is too slow

[wide brook]

Nice

[near bridge]

Please fix the bug server is too slow

[paper lagoon]

Hi
Why do I have the same clothes fall in my air cargo for 21 days.
As far as I know every time an air cargo falls in the lobby there must be different clothes.
Please help me.
I really want to buy some clothes from the air cargo. But I get the same clothes.
If you answer me, I'll be very happy.
I get these clothes that's on the screenshot for every day for 21 days.

[rough cargo]

What did the patch do

[night cloak]

@near bridge Please share the issue in #old. Make sure to share your device info as well.

The patch was to fix the tiny screen issues but many are still facing it.

@paper lagoon Please share your feedback in the #old channel.

[paper lagoon]

I wrote there. No one's answering me.

[night cloak]

That’s for the devs to read.

You are not guaranteed to get a reply.

[sick talon]

@vagrant tulip sorry to tag but i already tried logging in. 25 days were left but today it got extended to 90 days from today and it shows the same 90 days after the small update few minutes ago

[gleaming coral]

I want to recover my account in exchange for money Doesn't the company only help whoever pays it? Well I'll pay you money Come on, I want to restore my account

[night cloak]

@sick talon Did you get ban?

[sick talon]

Yes i was for 90 days. And only 25days were left

[paper lagoon]

I wrote there two days ago. And my problem is still there.

[night cloak]

@gleaming coral There’s no such thing as helping for money. As long as you are playing the game, devs can profit from it. So, don’t worry about these thoughts and try to reach the customer service.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick talon.

[night cloak]

@paper lagoon This is not a bug. It is indeed a feature. Your feedback is important to the devs and can inspire them to make changes tailored to you.

[paper lagoon]

I just don't know how to buy some items from air cargo (

[small sonnet]

When trying to purchase

[rustic badge]

Why the update change all the sensibility ?

[small sonnet]

Any help please ?

[night cloak]

Please contact with the customer service in-game, @small sonnet.

@rustic badge You can load your sensitivity if you made a copy before.

[gleaming coral]

I tried two and three times The damn hacker wants to block my account for 10 years For a month, I have been contacting the service and I have not found a solution

[rustic badge]

I have an sensitivity issues After the updates I never had that before

[paper lagoon]

Is this going to happen sometime? How long can it last? I really want to buy items from the air cargo.

[rustic badge]

My camera without scope move faster on the top when Im shooting

[quiet dome]

@night cloak some one is name shin speak whid you about account banned ?

[visual lichen]

Hey if i use a VPN while playing or in lobby will I get banned

[night cloak]

@gleaming coral Only the customer service in-game can help you with the issues. If they can’t/don’t, nobody else can. Kindly avoid repeating it here as you are wasting your own time.

@visual lichen Using VPN is not recommended. You can use it on your own risk.

@quiet dome It doesn’t matter if they do. They need to contact the customer service.

[young elk]

I started playing and I noticed that when I shoot from ads the recoil goes downwards like suddenly it goes down so my aim gets messed up why? And morever even when aim while leaning is turned on it doesn't work sometimes

[night cloak]

@paper lagoon There’s no guarantee that it will change either.

[paper lagoon]

Is there any way I can fix the air cargo? Or do we just have to wait?

[night cloak]

@young elk There’s a new aim settings in the basic settings of the game. You may wanna opt-in/out to see which works best for you.

[young elk]

Wdym?

[night cloak]

@paper lagoon It is a feature. If you do not like the feature, you can let the devs know in the #old channel.

@young elk Open your game and go to basic settings.

[young elk]

Yes and?

[quiet dome]

@night cloak beacouse i share a fake news . I sad he speak whid you and you add him at a call whid tancent. And tancent start to to take away the ban

[night cloak]

Turn on/off the new aim features, to see if that fixes your issue.

[young elk]

It doesn't 🥲

I couldn't play my tournament because of this bugs or whatever new thing they added

[night cloak]

Welp, then you may wanna overlook the sensitivity settings.

[swift dock]

I’m having problems with the icons being really small, it was fixed after the patch but it shrunk again after a while

[night cloak]

@quiet dome It does not work like that. They need to file claim and wait.

[young elk]

It's not the sensitivity, it's like you know I can adjust my aim while holding lean so when I hold lean and fire only gyro works ads doesn't

So I am depending on both gyro and non gyro so if I can drag my aim because of the button bug how can I aim at a enemy

[night cloak]

Umm well, If you could record a video and share in the #old channel, for the devs to understand your issue better.

[cursive pulsar]

1. What does kill message reversed weapon symbol mean?
2. Can i invite those in Group purchase perk who are not in my friend list?

[young elk]

I did not reply 🙁

I hope you watch the video I uploaded and understand what I mean

[quiet dome]

@night cloak thanks and sorry if I let you lose your time

[cursive pulsar]

me ignored

[night cloak]

Just watched. What happens when you enable this feature?

[night cloak]

Sorry, I don’t know.

[unkempt helm]

Hello, how can I recover my account? Was hacked

[night cloak]

@unkempt helm For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[swift dock]

¿?

[cursive pulsar]

Repost

1. What does kill message reversed weapon symbol mean?
2. Can i invite those in Group purchase perk who are not in my friend list?

[night cloak]

@swift dock Wait for another patch, please.

[swift dock]

thank you

[fiery ruin]

Hi, after the new update, where "someone revived you" or "You knocked" appears, I can't use the screen anymore, meaning if I press to change the weapon, it doesn't work, can I somehow move that info?

[umbral bay]

Already Pre-Ordered with 30 UC then it told me to Pre order Again if i Pre-Order again it will discount me 600x2=1200 UC?

[young elk]

That is for the new aiming feature over the shoulder one so it doesn't have an effect

[ocean wyvern]

@night cloak can you check dm please

[broken lintel]

Hello I need some help somebody's help me

Hello somebody here

[night cloak]

Hi why i can not use gyro it is on but it don not work

My phone is samsung galaxy a70

And it have gyro

[night cloak]

Did u turn it on ?

Yes

It is on

Idk then wait for some staff to reply

Ok

🙂😂

[gleaming coral]

can i ask you thing in private please,

[acoustic bloom]

My account was banned for 30 due to illegal top up which i havent done at all can someone assist me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @acoustic bloom.

[night cloak]

@night cloak

@peak niche can i talk to you for a minute please

<@&481161015728406538>

[ornate gull]

let me guess, iOs?

[fickle spire]

@night cloak

[fickle spire]

I got suspended for no reason #1 .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle spire.

[gleaming coral]

@night cloak can you talk with me in private please

[heavy briar]

<@&639889499718942720> fam the new update sucks

sorry for the ping but i thought i should let yall know because it sucks

[night cloak]

@night cloak Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

Oh

@gleaming coral Don’t, if it is about your account.

Sorry

So can u answer me plz i need it

[uncut tapir]

It wont let me buy it

[heavy briar]

@night cloak yo dawg

[night cloak]

Yo

[heavy briar]

what did the devs think by making the new killfeed message

[gleaming coral]

no just private question

[night cloak]

@gleaming coral Sure.

[heavy briar]

the grammar is trash in it too

[night cloak]

@heavy briar You can share your feedback regarding the changes in the #old.

[heavy briar]

seems like the devs need some grammar classes cus wtf is your teammate hope kill nml by USE uzi

[fierce night]

is it true that the accounts band for illegal trade item are back ?

[night cloak]

@uncut tapir What does it show when you buy it?

[fierce night]

mine still banned!

[gleaming coral]

i cannot send messege , send to me please

[night cloak]

@heavy briar They are auto translated from a different language. But again, you can use #old to correct it.

@fierce night I am unaware, unfortunately.

[heavy briar]

my stuffs in english but its still like that?

[fierce night]

🥺🥺🥺 i bought uc in s13 and found that he scammed me and sent me fake uc and my account got 10 yrs ban directly without any notice ! for only 150$ and i spent 5000$ on it

[night cloak]

Answer me plz

[uncut tapir]

One second

[fiery ruin]

Can I dezactivate this? I can't use screen where this aper, i can't change my gun...

[night cloak]

I can not use gyro

@heavy briar The developers of the game is from a different country, so there might be some grammar errors. But you can always help fixing them.

@fiery ruin Please use #old. Unfortunately, it is a new feature.

@night cloak What is your device?

[fiery ruin]

:(

[heavy briar]

ight

[fiery ruin]

I can't revive, or open dors

[night cloak]

@uncut tapir Try removing your payment method and add it back. If that still doesn’t work, you need to contact Google Play support.

[uncut tapir]

Kk how I remove

[night cloak]

@fiery ruin Could you share a screen recording video?

[uncut tapir]

10usd is enough right

[night cloak]

You can remove it from your Google payment settings.

Yes.

[night cloak]

A 70 samsung

@night cloak If possible, could you record a handcam video if the issue?

[covert mason]

and where are the names of the guns? 😂

[fiery ruin]

nothing is seen on the video, just press and it doesn't work because that's where the new info should appear, the one you knocked someone with

This massage right there

it was better before only with a less transparent message, and without the information that he dropped something on me, or revived me

@night cloak is there any way to disable that info?

[night cloak]

You can make revive button larger, no? And, no option to make it disappear.

[fiery ruin]

Revive is ok, but I can't move gun

It's too big, and I'm used to it, after you're confusing me in close fights, I have a tournament tomorrow and I don't want to miss

[cosmic wraith]

Hello, the account I've played since season 2 has been banned for 10 years, please help. I have tiktok 47k followers and I can't make videos right now 😕😕

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cosmic wraith.

[fiery ruin]

Updates should improve the gameplay and not make it worse

[night cloak]

@drifting jay The message icon is right there?

[fiery ruin]

There are not beta testers for this bugs ? I am sure it will disappear but in 7 days I will lose a lot of progress

[night cloak]

@fiery ruin The devs experiment with news features every time. It is normal that you may not like some features, hence you can provide feedback and let them know your opinion.

I see, @drifting jay. That is new feature. If you didn’t like it, you can let the devs know the #old channel.

[fiery ruin]

Ok, thx, and sorry for bad English

Have a good night 🌉 and I hope it resolves quickly :)))

[novel ermine]

hi guys when i peek and fire at the same time i cant control the aim any more and i dont know if it a bug or just a mistake in my control sittings please if u can provide any help

ID : 530830013
Device : ipad pro 2020 11ps
Network : wifi
Country : Maroc

[fiery ruin]

@novel ermine There are 2 shooting buttons, if you shoot with the one with the bullet to the left, you control the recoil there, try to change the buttons

[fiery grove]

Hi i Have this problem, I never recharge ilegal UC, this id my ID 5191722341 The ban Is unfair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery grove.

[proper grove]

@polar marsh please help me to unbanned my account which banned for a month

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper grove.

[gray storm]

I always purchase UC from Midasbuy by Paypal and there is no illegal methods please look about it again that my ID : 599358225 and the name : SLH3彡Ｉｏｒｉ

[harsh shore]

Hi I got banned for absolute no reason I never recharge use illegal UC , haven’t spent anything on the game please unban @polar marsh my ID : 539441865

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh shore.

[floral glen]

I got banned for illegal top-ups and I didn’t purchase any UC Illegally. ID: 510447027

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral glen.

[quiet dome]

@night cloak

[gleaming glacier]

I'm banned in the lobby for no reason pubgm turkey officials not responding please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gleaming glacier.

[novel ermine]

as a continue to this i have find out that the game is recognise only the last fing i put on the screen to controle the aim and the dont recognise the others fingers

[sonic totem]

first of all greetings My Old Guest Account Lost

[hallow gulch]

Buying from unofficial websites could result in an account suspension. You would not face such issues if you buy from https://www.pubgmobile.com/pay.

[night cloak]

I'm banned for 10 years without any reason and officials not responding
My ID: 5852506773
Please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hallow gulch]

Please report it in #old if you haven't already.

[sonic totem]

@hallow gulch

[fiery ruin]

if I win uc at YouTubers giveaways and they send me true unofficial websites i will get ban?

[hallow gulch]

You will need to contact customer support regarding lost guest accounts.

[sonic totem]

I do but it gives the same answer

[hallow gulch]

If the UC bought is from illegal websites, the amount sent will be deducted.

[hallow gulch]

There is no other way to recover lost guest accounts, please try again.

[restive basin]

After update my account got ban for 365 days please pubg official reply

Account id: 51387234968

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive basin.

[sonic totem]

How do I do it, please tell me?

[fiery ruin]

But how they know if I buy it or someone send me :/ like, if I don't like someone, i will just buy uc from random site on his id, and I will ban his account..

[hallow gulch]

Start a new conversation, stating that you're in need of assistance regarding a lost guest account.

[fiery ruin]

It's batter just to remove uc from illegal sites, don't ban accounts

[sonic totem]

It Says Contact Us There?

[violet tusk]

مرحبا نحظرت ١٠ سنوات بدون سبب ارجوكم ساعدوني خسرت واجد فلوس I used vbn to change my location I got ban for 10 year please help

[storm flume]

Please do not use languages other than English, @violet tusk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet tusk.

[sonic totem]

I Need Too Much My Account

[hallow gulch]

That's true, however we shouldn't always accept free UC sent to our accounts unless there's a name or an official source behind the UC sent.

[hallow gulch]

Contact customer support via the login page.

[sonic totem]

Thanks I'm Trying

[fiery ruin]

Ik, but, Some time ago I won 600 uc on a ytber, he took my id from the room, and the next day I woke up with ucs on my account, I didn't accept anything, I just played a room

[hallow gulch]

The UC sent is claimed through the mail.

[fiery ruin]

He only wrote in the mail, the transaction was completed, i did not collect anything

[hallow gulch]

How exactly was the UC sent?

[sonic totem]

@hallow gulch Turkish

[fiery ruin]

I don't know, just win an room with prizes and YouTuber sent in to me

Any way, i didn't got banned, but now I am scared, 2 of my friends are banned for 30 days, sooo

[hallow gulch]

Please join the Turkish server found in our #735483472432594994 subpoint 3.1.

[hallow gulch]

Weird, as far as i know, gifted UC is claimed by the player. That's as far as midasbuy goes.

[fiery ruin]

it probably depends on where you buy those ucs

[raw surge]

After the last update, my server was auto changed from Europe to Asia wthout my accept.

And when I try to login again in my account I have a login issue:

“Account has been logged in with a newer version of the game. Please update to the newest version”.

I have invested a lot of money in this account and now I can't have the access.

My pubg account email address is [e-mail]

I can't provide you the User ID because I can't login into account.

[storm flume]

Please contact the customer service for further assistance, @raw surge.

[raw surge]

How can I do that?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @raw surge.

[raw surge]

I used this option but without any answer

[shy nexus]

Hello, can you help me. My account has been closed for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy nexus.

[night cloak]

when the new season arrives. Will you need to update something?

[analog fable]

probably not, unless there are bug fixes etc

[stuck cairn]

Why is my friend ping so high on NA when he lives in NA

[raw surge]

I am getting "newer version" message when I try to login in my account.
How can I solve this?

[fiery ruin]

Bad internet connection, distance from wifi, not only from servers

[stuck cairn]

His internet is good he’s never had that high of ping until last week

[storm flume]

Please contact the customer service for further assistance, @raw surge.

[fiery ruin]

Try to make internet test, on Google or on an app, if it is good, then there are servers problems

[maiden spruce]

Hi My account has been band for 3 month it supposed to be unlocked in June but when the new update come out it has been band again for 365 more days I want to know what was the reason that it been delayed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden spruce.

[west fractal]

Hello, I lost my account in the game and I hope you will return it to me. My account from Season 3 linked it to a Facebook account only, and when the Facebook account was disabled, I lost my account in the game. I hope you can return my account in the game. I offer you my full respect and appreciation and thanks.
my ID: 590298205
MY name: 『ＲＩＰ』 ZAID

[nimble brook]

Dear PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support On 26/04/2021 03:09 I saw that my account was blocked when I logged into my account, I did not violate the rules in any way.
Please check my account. I have the title of detective in the game. I have video reviews from 1600, definitely cheating etc. in the game. I did not use anything like I did not use it. I am constantly uploading Unknown Cash to my PUBGMOBILE account and I worked hard, I do not deserve such a heavy penalty, please provide justice. Check it by hand I love PUBG mobile ♥ ️😔

Best regards,
Adil Akyuz
OS: Android
Game nick: out ・ 人 の う し
Id: 5759747921
E-mail: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble brook.

[vague orbit]

It says the device is logged in from another version, what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heady bronze.

[vague orbit]

please help me

It says the device is logged in from another version, what should I do?

please....

[hallow gulch]

Your account has been accessed through a modified version of the game. To fix this issue, you have to wait for the next update, and in the meantime, you should secure your login information by Changing passwords, enabling 2FA etc...

[storm flume]

Please contact the customer service for further assistance, @west fractal.

[west fractal]

I just deleted the game data and it worked

[vague orbit]

how

[vague orbit]

but ım emulator

[west fractal]

Search on youtube how to clear pubg mobile data game on emulator

[vague orbit]

oke

[solar current]

uh so i’m trying to log into my account through Gmail and i have the right info yet it doesn’t let me in says failed login? how

[white onyx]

where do I report hacker I have video proof

I already reported him on game

[thorn sail]

Do i get elite rp next season if i make the group for 570?

[lofty trench]

Is there any update on the hot fix for the recent glitches and when it’ll come out?

[night cloak]

Hi can anyone help me here? My account on Facebook has been deactivated and I can no longer access the game account to play from the second season

@west fractal I am also facing the same problem 😔😔

Hello, My former account got hacked the username was 『ABZ』乛Dah٭ and the ID is 5765410222, he changed everything I need assistance on how to get my account back

[mossy magnet]

hello guys my account had banned for 10 i didn't use any cheat program just my ms was high then the game disconnected when i open it again i found it banned what should I do? @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mossy magnet.

[west fractal]

😔😔😔

[marble remnant]

https://www.youtube.com/watch?v=oABEttyT7Qc

openly promoting hacks

pls ban youtube and and discord channel@lime juniper

[night cloak]

@polar marsh Why do not you answer? I contacted you more than once and did not get a response

[sonic totem]

first of all greetings My Old Guest Account Lost

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @marble remnant.

[thin viper]

Please explain the mission

[normal fulcrum]

May I know what's the issue?

[sonic totem]

@normal fulcrumfirst of all greetings My Old Guest Account Lost

[normal fulcrum]

Guest accounts are not permanent and will be lost upon reinstalling or logging to another account using social media

[thin viper]

.

@normal fulcrum

[sonic totem]

So

[normal fulcrum]

So nothing can be done. You have to link your game account with one of the social media to save progress

[marble remnant]

@storm flume

[sonic totem]

Can't I save

[marble remnant]

@storm flumewhat?..are u promoting cheaters..or u dont want them reported

@storm flumewhy cant u just take actions

[normal fulcrum]

@thin viper You have to pay 570 UC to join or create a group. You and the players eho joined the group will Royal Pass Elite card and UC perks pack via in-game mail

[marble remnant]

@storm flumechange name frm pubg mobile to hackers heaven mobile

[thin viper]

Should I invite my friends?

[sonic totem]

@normal fulcrumCan't I save?

[normal fulcrum]

@marble remnant Is the user live right now?

[normal fulcrum]

You can't save if it's lost already

[marble remnant]

@normal fulcrumno

[normal fulcrum]

You can provide your invite code to your friends and ask them join the group. Your friends will also have to pay 570 UC in order to join

[sonic totem]

but someone said you can save@normal fulcrum

[normal fulcrum]

Then please wait for the form to re-open. You can report the content then.

[night cloak]

Why pubg helpshift website isn't working

@normal fulcrum Hello, I lost my account in the game and I hope you will return it to me. My account from Season 2 linked it to a Facebook account only, and when the Facebook account was disabled, I lost my account in the game. I hope you can return my account in the game. I offer you my full respect and appreciation and thanks.
my ID: 599167531
MY name: Oma〤DNR〤

[normal fulcrum]

You can't save something which is already lost. You can save something which you have so it won't ve lost

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[normal fulcrum]

Screenshot?

[night cloak]

What's the issue

[normal fulcrum]

@marble remnant Sharing the link here won't help

[marble remnant]

@normal fulcrumok..so i just hv to leave pubg right

[night cloak]

@normal fulcrum can you answer my question

[marble remnant]

@normal fulcrumbcs u guys cant do anything

[olive dove]

What is your issue?

[marble remnant]

@normal fulcrumoh sorry i think u are promoting these guys

[storm flume]

Please avoid going off-topic, @marble remnant. You may have unrelated conversations in #chat.

[thin viper]

I do not have friends do not get Royal Pass?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @marble remnant. We may otherwise have to mute you.

[night cloak]

The helpshift website isn't working

[normal fulcrum]

You need friends in a group

[hybrid laurel]

Is there any pubg mobile official??
I want to report a hacker🙏

[olive dove]

It is working for me, maybe is not available for your region.

[night cloak]

It's working for me but when i click submit it doesn't work

[thin viper]

I don't have friends, what should I do to get the Royal Pass?

[night cloak]

Something went wrong please reload

[olive dove]

You can try to seek help from the game customer support:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[night cloak]

@normal fulcrum I tried a lot, but I got nothing and I can no longer retrieve the Facebook account 😔💔

[night cloak]

Hhhahaha useless pubg cs shop depends on bot

[hybrid laurel]

@night cloak I want to report a hacker

[olive dove]

Is your account banned?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @hybrid laurel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

My friends acc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[normal fulcrum]

There's nothing you can do if you can't access the game. The 1st time is to try and recover your social media. If it's not possible, than nothing can be done

[weary edge]

@polar marsh fix this please

[heady tree]

hello it looks like someone has my password, and he keeps deleting friend and used my UCs and even my silver frags, he disconnected me while playing more than once, I would appreciate your help to change my linked email password as it's my only link to that account.

[normal fulcrum]

@weary edge The team is aware of the issue and is working to fix it as soon as possible. Please be patient.

[weary edge]

Thank you🥺

[normal fulcrum]

Which social media do you use to log in?

[heady tree]

email linked only.

it seems like there is a facebook link that i don't know about.

@normal fulcrum any clue how could I get help to make sure noone else is on my account and messing everything up

[knotty tiger]

I am having the same issue with someone logging into my account via Twitter. I’ve already submitted some transaction screenshots requested from customer support. How long, more or less would it take for someone to help me resolve this? The hacker is constantly logging in and I’m afraid he will start replying to customer support before I do. Or lock me out of my account before they help me.

[floral edge]

Hi, today I got this message, may someone explain why this appears and how to fix it?

[night cloak]

@floral edge May I know what is your country?

[floral edge]

Yemen

in Middle East

[night cloak]

@floral edge Your region is not supported by the game, unfortunately.

[floral edge]

since when ???!!!

[torpid dragon]

I got banana backpack and its convert coin ..?? I dont have any banana backpack . Admin please do something @night cloak

[floral edge]

I play it from season 3 till now.. I got this like hours ago ???

[torpid dragon]

Any admin and help me to get my backpack back..?

[night cloak]

@floral edge Then, your region is no longer supported.

@torpid dragon Contact the customer service in-game, please.

[torpid dragon]

Ok

[left scaffold]

I use camera rotation while leaning and after the update whenever i lean my scopes aren't working i couldn't control any recoil but when i don't lean i can just control the recoil easily what happened?

[torpid dragon]

@night cloak which option i should select in game customer

Help me with that please

[night cloak]

@torpid dragon Account problem?

[left scaffold]

@night cloak ؟

[night cloak]

@left scaffold Did you try with these new settings?

[left scaffold]

I don't use aim settings it's turned off

[vague jackal]

@night cloak if u can make your self online , i need a help , then we can tallk

[left scaffold]

I just checked it out and closed it again does this make any difference?

[night cloak]

@left scaffold Could you turn it on and see if there’s any difference?

[left scaffold]

Alright

[night cloak]

@vague jackal What do you need help with?

[torpid dragon]

There is no option in items lost

[solar current]

^^

[vague jackal]

Nice , i have 12 pro max , i dont have any problem until this new update , now when i update it and 2 other’s on my team , we have a lot of lagg’s and crashing , also our controll got fu..... , so what should we do ? Today i lost 2 Finall tournament’s couse of this

[night cloak]

@vague jackal It is a known bug. There was a patch earlier but didn’t properly fix it. Hope it will be fixed soon!

[left scaffold]

It did nothing

[night cloak]

Then, it is a bug, @left scaffold. If possible, could you record the gameplay and share it in #old?

[vague jackal]

So is there any news to get a an early update or not couse of tomorrow i have other tournaments, do u think we can get it tonight or tomorrow? Couse im in iraq

[night cloak]

How to turn off the new aim lock

[left scaffold]

My phone doesn't support a good quality recording unfortunately

[left scaffold]

Oh yeah, does your aim just randomly go anywhere else when you Hipfire?

[floral edge]

@night cloak its working again, I can login to my account..

[night cloak]

Yes I died so many times because of that

[long axle]

Pubg is banning users without reasons,hackers stole mail id from pubg and use it for there benefit.Discord keep say contact customer service which is full of bots and muting them from sending messages.Then whats the use of this server.I am leaving before you guys banning from this server also.Keep the nice works

[night cloak]

What is group purchase perks

@floral edge It works when you login to your account but not when you create a new one.

@night cloak 30 UC discount on elite pass upon creating a group. If you manage someone to join your group, you get an additional 30 UC.

So if I purchase that for 570 UC do I get the RP next season? And If I invite people to my group do I receive the 90 UC?

[sonic wraith]

what is this?

my game is already up to date

[floral edge]

I wasn't try to create now one.. that message appears when I try to login to may account.. I use vpn to login bcz pubg mobile block in my home land and we play via vpn ... it looks like my vpn was on India or something

[feral forge]

You will first have to pay 570 UC to create or to enter a team, once a team of 3 players is formed, all 3 players in the team will get a Royale Pass Upgrade Card and 30 UC rebate in your in game mail.
(if one of the player in your team has not purchased RP between season 16-18, you will get both 30 UC rebate and 60 UC rebate. )
when s19 starts, the Royale Pass Upgrade Card can be used to redeem the s19 RP.

[sonic wraith]

i am unable to open my game

[storm flume]

Please contact the customer service for further assistance, @sonic wraith.

[sonic wraith]

how may i contact them?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @sonic wraith.

[sonic wraith]

👍🏻

[night cloak]

Is there any way to contact pubg or tencent thru phone?

@night cloak Unfortunately, no.

[empty hatch]

Can i complete desert tourist achievement now?

[night cloak]

So how do I report something regarding my account

What’s with your account?

@empty hatch Which achievement is it?

[empty hatch]

@night cloak miramar achiet in which we have to throw molo in ruins and energy drink in oasis and the stuff

[night cloak]

@empty hatch You can complete it, sure.

[empty hatch]

Oh my friend said it was only supposed to be completed during the sandstorm event @night cloak

[night cloak]

I can’t say or I will be blocked from texting lol

@empty hatch Is there any mention of sandstorm in the achievement?

[empty hatch]

Nh

[night cloak]

@night cloak Looks like you are experienced with getting ban, aye?

[empty hatch]

Me too

[cold fjord]

@night cloak if u can make your self online , i need a help , then we can tallk

[night cloak]

Is the small buttons bug for the iPhone 12 fixed?

Yes I did get banned but it was only supposed to be for 30 days but now they changed it to 364 days ,I just wanted to try to fix this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@cold fjord May I know what do you wanna talk about?

@night cloak Not fixed yet, unfortunately.

[cold fjord]

@night cloak My account has been band for 3 month it supposed to be unlocked in June but when the new update come out it has been band again for 365 more days I want to know what was the reason that it been delayed can you help me ?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold fjord.

[stuck cairn]

Any tips on how to fix ping issues

My friend has been playing on NA with no ping issues usually he has 20-30 ping now his ping is 200-400

[night cloak]

Update: just checked and it’s fixed! Awesome!

[blazing oyster]

My account was banned for 10 years after 1.4 updates. I am saying that he did not neglect to eat. please do as required

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing oyster.

[dapper dock]

Hi i need a help pls help me

[night cloak]

Could you try restarting your game to see if it was fixed?

No it is fixed

That’s what I said

@night cloak It worked after a restarting?

[stuck cairn]

Can someone help me like…

I’m waiting….

[limber bluff]

hope, do you help with stolen accounts ?

[bitter temple]

What seems to be the problem?

[stuck cairn]

Scroll up

[bitter temple]

It’s been happening since the update?

[stuck cairn]

Yes and even before the update rolled out

[night cloak]

Any solution?

[bitter temple]

Maybe it’s something to do with his personal router.

[stuck cairn]

But the same issue occurs when he uses data

[night cloak]

Many people facing this issue after new update

[pallid briar]

Have you tried contacting the Customer Service?! If no then please refer to Sub-point 5.4 in #faq and do so.

[bitter temple]

Please refer to the #old channel and report the issue

[stuck cairn]

I don’t think I can report another friends issue but thanks anyways

[modest smelt]

I can’t log in to the game although i updated the game and deleted it and downloaded again

[pallid briar]

Its a bug and you can report it in #old.

[bitter temple]

What is the message you get when you try to access the game?

[modest smelt]

This message

I logged in from my phone and I can’t login from my iPad anymore

[bitter temple]

Is the game updated on both devices?

[sick bramble]

Greetings, they tried to steal my account and the server would change it to me, I would like to put it in NA since I cannot play with the Asian server

[modest smelt]

Yes

[bitter temple]

contact in game customer services about the issue.

[plush egret]

Why not available metro royale?

[bitter temple]

Contact in game customer services.

[sick bramble]

they do not answer me

[edgy trench]

Hi

[lone patio]

hi. I have 720 UC, I went on investigator ( ban) section and review some videos. when I, m back to lobby, I seen that I got only 20 uc. I don't purchase anything. please fix it and bring it back.

id: 5525291436

user : PinG乂惡ShadoW

[pallid briar]

It has been temporarily taken out for future improvements.You can keep an eye out for it in #news for future updates.

[edgy trench]

Hello, I have an account that has been blocked for years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @edgy trench.

[pallid briar]

You can only change the server once every 60 days by going into the settings.

[sick bramble]

I can't change it I have to wait 60 days while I won't be able to play there is no possibility of putting it in North America

[pallid briar]

You can't change it before the 60 day cooldown.But you can join friends who play on North American servers to play on NA servers untill then!

[sick bramble]

they will not count me the points I have in nA thanks

[bitter temple]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible.

[pallid briar]

Since your default server is set to Asia you'll get points for Asia,untill you can change back when the 60 day cool down ends.Welcome!

[hot mica]

i need help with banned account for 10 years please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot mica.

[civic lark]

@lone patio bro how did you buy uc

[sinful violet]

I have a problem I can only run the game via vpn and I have fast internet for everything and before I used to play and have fun, but after the update this problem occurred
The device used to play the emulator
(from in egypt )

[toxic tulip]

Hotfix came for iphone 12 pro and it was for 10 minutes and reverted back to the issue after the update . UI shrink and Controls shrink

[lone patio]

@civic lark I have these uc since season 9 and just buy rp and the rp gives it back to me. I don't think uc deduction is for the penalty for illegal purchase since I got the uc from midas buy

[leaden ermine]

No update

[cold wedge]

My id got banned for 90 days after update

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold wedge.

[noble ether]

Whnen will bonus challenge come

[noble ether]

Reply

[celest shadow]

The Bonus Challenge event is currently available in select countries. You can participate in it when it is made available in your country or region. Stay tuned until then.

[sinful violet]

I have a problem I can only run the game via vpn and I have fast internet for everything and before I used to play and have fun, but after the update this problem occurred
The device used to play the emulator
(from egypt )
@celest shadow@olive dove

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[sterile thorn]

I did and they said to contact AppStore support

[storm flume]

You can now access #emulator-chat and #emulator-support, @sinful violet. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @sinful violet.

[celest shadow]

If that is the case, you will need to contact the customer service of AppStore instead. This is a matter that we may not be able to assist you with.

[bitter temple]

In which country do you reside in?

[leaden ermine]

Nepal

[bold cosmos]

Hello

@celest shadow

[hardy dew]

Good morning, can I take 5 mint of your time?

[celest shadow]

Hello, @bold cosmos and @hardy dew. How can we help you?

[bold cosmos]

@celest shadow it’s me again with the same PUBG subscription problem. Waited 12hr then 24hr . Now@you guys are saying a weeek?

[hardy dew]

A few days ago, I got a 10-year ban and swore I didn't break any of the PUBG rules and play fair play, isn't that unfair?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy dew.

[bitter temple]

Please check if your device needs an update, if not refresh the google play store and restart your device. If you still can’t update the application please refer to sub-point 1.4 in #faq for more information.

[celest shadow]

If your Prime Plus subscription has not been activated yet, please contact the customer service in-game and provide the support agent with the specific screenshots of the receipt and purchasing time.

[bold cosmos]

@celest shadow I did that . It’s not replying to none of my messages no more . What should I do ? Fly to tencent?

[wide loom]

Hello pubgm. I want to say that i lost 600 uc for no reason. I was in the lobby standing idle and suddenly the loading screen appeared and all my UC were deducted. Where as i bought the UC from midasbuy (the official UC store). I want u to check the issue which charged my 600 uc. By the way i had contacted the support team but they didn't help me and even thier replies are late and not of the topic which i m talking about. So plz check it and refund my UC. Thank you. My id-5322085828

[iron crystal]

@celest shadow still in action ? ahah , i wanted to say it works now ! :)

[celest shadow]

Please be patient for their response as the customer service receives a large number of support requests every day. If you are not responded to within a reasonable time span, you may send another message as a kind reminder.

[celest shadow]

I am very glad to read that! Happy gaming!

[iron crystal]

@celest shadow

[sterile thorn]

Hello, im having ping issues and my wifi is pretty good.

[bitter temple]

What country are you currently in?

[celest shadow]

Please contact Midasbuy's customer service for further assistance in this regard as we are unable to assist you with purchase related issues here on Discord:

▫️ [e-mail]

[flint osprey]

Hacker Linked His Vk Account to My Pubg Account And Change The Region!!

[bitter temple]

@celest shadow I’ll let you have this till I’m needed again

[bold cosmos]

@celest shadow I contact the in game support. But it’s not responding anymore

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @bold cosmos.

[flint osprey]

I have Reported To Game Support But Still Not Responded

[bold cosmos]

Exactly it’s not responding what’s the purpose of it

[celest shadow]

Please contact the customer service in-game and request them to unlink the unauthorized person's social media account for you. You may refer to the following screenshot as a reference:

[flint osprey]

Already Done

Done 2 way Authentication But Stilll hacked The Account

[sterile thorn]

Puerto rico

[flint osprey]

Means We Have To Wait 90 days For Account hack Issue. Nice

[bold cosmos]

😂😂😂 so done with this game fam swear

[wide loom]

Thanks

[bold cosmos]

I heard it’s a glitch 😂now a glitch to take away your account for 90 days? 😂 . But they can put in Godzilla and all the expensive things . But can’t fix the game!

[bitter temple]

Please keep all unrelated chat in the #chat or #pubg-mobile

[dawn ivy]

why my account got ban in plain 10 year ?!