questions

[tacit fjord]

You see how it is small now

[crystal dew]

I do not upload illegal tips, he said to me you banned 90 days from illegal tip, that's enough.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @crystal dew.

[near flare]

In order to efficiently process all your reports, the form is closed during weekends.

[night cloak]

Tried, didn’t work

@near flare Wait for it to be be available again.

[night cloak]

Should i reinstall

[tacit fjord]

Ok thank you very much

[near flare]

but also u guys will not do aanything to H A C K E R

[willow elk]

Why does not update?

[tired fractal]

yes, delete the game and reinstall

[coarse condor]

@night cloak please would you help me to fix this issue thank you.

[night cloak]

@near flare Appropriate actions will be taken against them, do not worry.

[near flare]

AE OK

[storm flume]

Please do not use languages other than English, @willow elk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@coarse condor Could you give us your character ID?

[coarse condor]

@night cloak yes sir that's my id:5246810629

[night cloak]

Thanks Mocha I really appreciate it. The notch thing is fixed but can you tell me the solution for the layout?

[clever bane]

Hello there. I play from the computer because there is not enough space on my phone. I am using an application called Gameloop. My weapon collection keys were not working in pubg first version. with the current update, none of my keys are working, ctrl mode not working. I wanted to continue with my phone but there are no updates there either. 😦

[night cloak]

I tried rounded, max and everything but its still the same

[coarse condor]

Yes sir this is my id : 5246810629 please help me to fix this issue i would be appreciated thank you

[storm flume]

You can now access #emulator-chat and #emulator-support, @clever bane. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@coarse condor Thank you.

[celest shadow]

Please use #emulator-support for further assistance, @clever bane.

[night cloak]

Im on ios so i cant download any apk

[fading haven]

I was banned today for no reason 30 days, please request it to be opened.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fading haven.

[night cloak]

@night cloak You can update it from the App Store. The update is available.

[smoky horizon]

Don't have an update in the app store?

[clever bane]

thank you and sorry. i haven't seen i'm new here

[echo goblet]

I was blocked for no reason, I would like you to review it again.

[hollow echo]

Is there a way to buy ag currency with uc?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @echo goblet.

[spring goblet]

My account, and 10 other people I know had their accounts banned for no reason at all 😵‍💫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring goblet.

[night cloak]

@hollow echo Unfortunately, no.

[hollow echo]

@night cloak alright

[fast dirge]

@night cloak please would you help me fix this issue thank you my character id 566736824

[coarse condor]

Pleasure sir

[mortal apex]

Yes, try to reinstall the game and let me know.

[feral forge]

AG cannot be purchased in the game, but where AG is required, you can use UC to supplement it (1 UC = 10 AG), @hollow echo.

[hollow echo]

Royal pass too?

[brave wolf]

Nope

[feral forge]

royal pass reward?

[dusky cypress]

Any update about the band

[dark mountain]

Selamlar ben güncellemeyi yapamıyorum neden

[hollow echo]

What if i want to buy rp which costs 8k ag but i only have 3k ag will it supplement the remaining ag with UC ?

[lavish monolith]

i didn’t get update pls give me link or something @celest shadow

[brave wolf]

@hollow echo nope

[storm flume]

Please do not use languages other than English, @dark mountain. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[brave wolf]

You can't buy RP with AG

[onyx dagger]

May I know where you're from?

[hollow echo]

@brave wolf bro we can

[proven scaffold]

@onyx dagger can you give me link to download resources?

[onyx dagger]

What do you mean?

[lavish monolith]

@onyx dagger i am from Bangladesh

[onyx dagger]

Please state your issue in a more detailed way.

[onyx dagger]

Try restarting your device.

[hexed kettle]

What is this new group rp event?

[heady lotus]

https://pubgmobile.live/apk

[proven scaffold]

Ingame resources not getting downloaded. There's a link here before from where we can download in-game resources

[kindred zealot]

help

[lavish monolith]

@onyx dagger it doesn’t work i will try it for 2 or 3 times

[kindred zealot]

false ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred zealot.

[hexed kettle]

Can anyone pls give some details about this event?

[marsh sage]

When we update the game and just login to game a trailer appears. Can I get that trailer please?

[lavish monolith]

@onyx dagger it doesn’t work i will try it for 2 times

[onyx dagger]

Please be advised that purchasing UC from unauthorized sources will result in a deduction of the total amount of UC you purchased through said method. We only recommend you to purchase from the in-game system or through https://www.pubgmobile.com/pay.

You will be able to purchase and receive UC normally again after all the illegally purchased UC has been deducted completely. Thank you for understanding, @kindred zealot.

File Claim, and contact Customer Service in-game regarding this.

[pastel flume]

Hey guys, guess that most of u guys have this problem. Any update till now? Spend around 10k Euros for that account, lol..

[night cloak]

Hello support formulár FOR EU?

[onyx dagger]

Same goes for you too, @pastel flume.

English please, and you may state your issue here, @night cloak.

[fast dirge]

@night cloak please would you help me fix this issue thank you my character id 566736824

[onyx dagger]

Check on YouTube, I believe it is there in the official YouTube channel of PUBG MOBILE.

[marsh sage]

Okay

[hexed kettle]

@onyx dagger can u pls give some details about this event?

[pastel flume]

Bro i bought UC from SEAGAME. I do that since 2018 with all my accounts which i created. Seagame says that they are never illegal on that way....

[lavish monolith]

@onyx dagger bro i will restart my Device for 2 time but Didn't get update still

[onyx dagger]

I really do not know much about it, @hexed kettle, kindly be patient for a Moderator/staff member to assist you with this.

[onyx dagger]

We only recommend MidasBuy (https://www.pubgmobile.com/pay), and in-game.

[ionic knoll]

@night cloak PUBG MOBILE TR officials only support youtuber publishers. They don't help us.

[feral forge]

you can only purchase Royal Pass with UC.

[onyx dagger]

Well, then you may wait patiently for it.

[vital galleon]

I dont have the 1.4 update on play store my device Asus ROG 3 the other anroid devices have the update already

[onyx dagger]

May I know where you're from, @vital galleon?

[night cloak]

I have hacked account aj i need unlink hacker Google play aj mail on account. @onyx dagger

[vital galleon]

Germany

[lavish monolith]

@onyx dagger how much time?

[rapid bramble]

Hey i am from Bangladesh too. But update is now available on play store

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[heady lotus]

Update for google play is coming at 15:30 UTC

[onyx dagger]

I am not able to say that.

[pastel flume]

Okay, but what can i do if i dont knew that another legal sites like Seagame is illegal for you guys. Go to Seagame they have trust badges like "pubg partner on their homepage". So what to do now?

[drifting violet]

Game id 5134983810
My account got ban for 1 day last week without any reason and lost all my tiers
I am playing Pubg mobile from season 2 till now I don’t do anything wrong but last week they ban my account for 1 day without any proper reason
If you find I did anything wrong you can ban my account for 10 years…if you can’t find anything give my tier back
I spend lots of time and money for this game but
I got the reward like this
If I did anything wrong you can ban me for 10 years
I am challenging you
If you don’t find it give back my tier from season 2 I am a ace player but this season I don’t want to be a bronze

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting violet.

[fast dirge]

@night cloak please would you help me fix this issue thank you my character id 566736824

[onyx dagger]

Anyways, kindly refer to my message above.

[celest shadow]

You will purchase the Elite Royale Pass Upgrade Card at a 5% off, which will cost you 570 UC. If you create a group and have your friends or other players join your group, you will be able to receive a 30 UC gift pack as a rebate. You will only be eligible for this rebate when your group is formed successfully.

[keen dome]

Whens the update for Android rolling out

[onyx dagger]

Kindly File Claim, and contact Customer Service in-game regarding this.

[onyx dagger]

You may refer to #news.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fast dirge.

[rustic condor]

I dont find my receipts on my email ,can I find in another ?

[night cloak]

@onyx dagger I have already contacted the customer service several times in the game, I still do not have an answer. I need an email to European support directly.

[rustic condor]

Way

[onyx dagger]

Well, if that is the case, waiting patiently for their response is the only way.

[lavish monolith]

@onyx dagger can you give me any download link?

[hexed kettle]

And what if I join group rather than creating one? Will i get uc?

[night cloak]

so can we get it for free 🦧

[sick snow]

Help, I've downloaded the lastest pubgm kr version but I couldn't find the blue blood effect option. Im currently using the 1.4.0 update. Why doesn't the option still show?

[celest shadow]

You will need to search for the payment receipts for purchases you made in PUBG MOBILE and provide a screenshot of it to the customer service, @rustic condor.

[ionic knoll]

@onyx dagger PUBG MOBILE TR officials only support youtuber publishers. They don't help us. The bot responds to in-game support, we are victims.

[brave wolf]

If u purchased In game then check http://pay.google.com/

[keen dome]

@onyx dagger thanks didnt realize i could download form galxy store

[lavish monolith]

@celest shadow can you give me any download link?

[onyx dagger]

If you did contact them in-game, and did not get response, please refer to #faq 5.5

[onyx dagger]

Oh, you're very welcome!

[celest shadow]

Please refer to #news, @lavish monolith.

[night cloak]

i realy dont wana lose 570uc but how do i buy the season 19 how does it work.

[brave wolf]

@night cloak ^^

[scarlet flame]

Please someone tell me what's going on with the new update its been 1 hour and it hasn't came out on play store yet..

[celest shadow]

You will not receive the UC rebate if you join someone else's group.

[simple epoch]

It means I will get royal pass in 570 UC even nobody joins my group that I created. Right? And If 2 players join my group then I will also get royal pass and 30 uc ? Am I getting it correct?

[trail beacon]

<@&481161015728406538> sir are you there ?

[celest shadow]

Correct.

[clear cape]

My country ban pubg should i play it

[celest shadow]

You do not need to mention the moderator role. Please state your issue here.

[distant crest]

@celest shadow i have update pubg but its showing pending for 1 hour

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @clear cape.

[night cloak]

npr : if my friend make a group and me and 1 more friend join will we get 30uc or only him

[pastel flume]

Bro, its not my fault. Please realise that. I bought UC from a company which selling UC "LEGAL" since 2018. Now they are asking for any proof which says "X" amount of UC is illegal. So i can sue Seagame in that case if they are illegal. But why would a big company like Seagame sell illegal stuff. So you need to close all payment ways expect ingame.

[celest shadow]

Please try restarting your game.

[distant crest]

@celest shadow

[young elk]

I started playing and I noticed that when I shoot from ads the recoil goes downwards like suddenly it goes down so my aim gets messed up why?

[celest shadow]

Please try cancelling your download, restart your device and try again.

[trail beacon]

I got banned for 365days today while i was in 90days ban period for illegal top up.(49days ban passed )
Today after i update my game i was going to login my 2nd account unfortunately i loged in ban account and got new banned for 365days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail beacon.

[night cloak]

ok

[scarlet flame]

The update isn't even available on play store

[onyx dagger]

Try restarting your device.

[young elk]

Sure

[celest shadow]

The update is available for some Android users, @scarlet flame. As there are many different android devices, the update is still rolling out. Please be patient in the mean time.

[scarlet flame]

Okay thanks

[marsh sage]

@scarlet flame You can use this link to update www.pubgmobile.com

[celest shadow]

If you have a screen recording of this issue and/or bug, we recommend report it directly to #old. Thank you.

[hexed meadow]

Hello anyone ?

[dull lichen]

Hello, I just made a purchase from the play store, but the result is a ban for 90 days. İD: 5231584043

[hexed meadow]

@celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull lichen.

[marsh sage]

I also hear same problem from others too. Not buying UC any more

[frail rover]

Yesterday my login streak was 993 days on Perseverance achievement. Today after the update now it's showing login streak is 60 days!
I wanted to hit 1000days login streak! :'(

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @frail rover. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Please help

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why can't I update the game?

[ionic knoll]

Can you take the character id and send it to tencent officials for my account to be reviewed? @onyx dagger @night cloak

[elder steeple]

where can i find v1.4 apk link

[rapid moss]

Why cant i update??

[night cloak]

Why can't I update the game?

[onyx dagger]

May I know where you're from, @elder steeple, @rapid moss and @night cloak?

No, @hoary nebula.

[rapid moss]

I am from Nepal

[elder steeple]

india

[night cloak]

I from Germany

[clear spindle]

@hoary nebula please do not recommended unofficial method to update the game.

[hoary nebula]

Ohh we just played with him is it illegal to update from there?

[onyx dagger]

The update is available for some Android users. As there are many different android devices, the update is still rolling out. Please be patient in the mean time, @rapid moss and @night cloak.

[hoary nebula]

Ohh yeahh sorry

[ionic knoll]

@onyx dagger ?

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India, @elder steeple.

[night cloak]

I have andorin 9.0

[onyx dagger]

Kindly refer to my message above.

[night cloak]

Android*

[onyx dagger]

Is your game account banned at the moment?

[hoary nebula]

Yeahh everyone so be patient it will roll out soon🙂

[rapid moss]

Thanks for the info

[night cloak]

No

[onyx dagger]

That was not for you.

[onyx dagger]

You're very welcome!

[onyx dagger]

Yes.

[night cloak]

.....

[onyx dagger]

The update is available for some Android users. As there are many different android devices, the update is still rolling out. Please be patient in the mean time.
This is for you, @night cloak.

[night cloak]

Thank you ❤

[ionic knoll]

yes, but I unfairly invested a lot of money.

[onyx dagger]

You're very welcome!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ionic knoll.

[clear spindle]

#news message

[polar stratus]

Hello, I just made a purchase from the play store, but the result is a ban for 90 days. İD: 5113486784

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar stratus.

[distant crest]

@celest shadow still nothing is happening!

[brave wolf]

May try https://pubgmobile.live/apk manual update

[jolly orchid]

Im android i dont have Pubg update

[distant crest]

Is it safe?

[brave wolf]

Its official check #news

[weary edge]

After the update my controls and everything is so messed up, it has become so small.
Device: iPhone 12

[distant crest]

Oh ok

[grand quarry]

Guys i am havong this small controls issue

[weary edge]

Any solution to fix this small control issue??

@polar marsh

[slow isle]

Download link

[brave wolf]

https://pubgmobile.live/apk

[stuck roost]

Same bro

[brave wolf]

Hope They will fix it soon in fix patch

[fast tinsel]

I thought I was the only one facing with the small control issue. Hopefully it gets fixed soon!

[night cloak]

Like i said I already update

[pastel flume]

@broken domeKai Can you take the character id and send it to tencent officials for my account to be reviewed?

[night cloak]

And this still happen

[mossy ore]

U have to update your play store and check in "My apps and updates"

[hasty merlin]

Why i cant update?

[fervent wren]

I have update my pubg but there no the latest events

[hasty merlin]

Same

[mossy ore]

I mean

Its the latest version tho

[hasty merlin]

My friend cant invite me

[fervent wren]

Same.... plus we use the same device

[onyx dagger]

Try restarting the device.

[hasty merlin]

Done

But still cant

[fervent wren]

Yup done this also deleted and re download

[hasty merlin]

Yes

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past ridge.

[mossy ore]

And this 1000 matches achievement is gone and i had like 990 matches completed. Im going back to previous version to see if i can still get that plague carrier set

[night coral]

no, using False card yes

[zenith crescent]

Help

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @sick snow.

[zenith crescent]

I cannot update my pubg

Its not showing update option in play store

[fervent wren]

Same

[zenith crescent]

Helpp

[hasty merlin]

Same

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[normal fulcrum]

May I know what's the concern

[normal fulcrum]

Try restarting your device

[zenith crescent]

Lol

[fervent wren]

Same name

[zenith crescent]

How do i update

[pastel flume]

my account has been suspended for no reason.

I have invested a lot of effort and had nothing to do with cheats or hacks.

The hint comes on the illegal UC buy.

Nevertheless, I always buy my UC through SEAGAME (https://www.seagm.com/de/).

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pastel flume.

[fervent wren]

Okay i try now ASAP

[normal fulcrum]

Check #news for details

[glass compass]

My pubg account got hacked

[storm flume]

Please contact the customer service for further assistance, @glass compass.

[summer gate]

hello, i can’t link phone number to my account, what should i do?

[normal fulcrum]

May I know where are you from?

[summer gate]

I am from Russia

[zinc brook]

I still didn’t got the update. Why??

[summer gate]

in which region i can link it?

[normal fulcrum]

Have yoy updated the game?

[summer gate]

yes

[normal fulcrum]

Try restarting your device

[young elk]

On average how much time does it take for the bug reports to get an answer

[summer gate]

in link part, i just have e-mail to link, i want to link my phone number

[crisp sequoia]

I got a message from Pubg mobile Instagram page that I won a xiaomi mystery box. It has been 2 months and my reward has not arrived

[rustic condor]

I still cant find that on email

[normal fulcrum]

Find what?

[rustic condor]

Please,i really need some help about that

[normal fulcrum]

Can you share a screenshot?

[rustic condor]

The payment where i can find the date and the order id

[zinc brook]

I,ve restarted my device. Still not getting the update...

[sick scaffold]

Is there any news about the band?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick scaffold.

[normal fulcrum]

You will find the receipt in the mail which you used to login to Google Play or App Store

[long moon]

@night cloak please would you help me fix this issue my character id 566736824 thank you l’ve contact all admins no one helped last hope is you sir

[rustic condor]

But these are in my languages

[normal fulcrum]

May I know where are you from?

[rustic condor]

I cant change to english

[fervent wren]

Im back

[night cloak]

Same issue happened today after I downloaded the update

[fervent wren]

But it say update...

[crisp sequoia]

I got a message from Pubg mobile Instagram page that I won a xiaomi mystery box. It has been 2 months and my reward has not arrived

[normal fulcrum]

I'll get back to you on this. Please allow some time

[chrome swallow]

Lol

[chrome swallow]

Everything is getting banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome swallow.

Please refer to the private message from @polar marsh for further information, @night cloak.

[zinc brook]

I'm from Bangladesh. All of my friends have already got the update.

[normal fulcrum]

Sorry?

[heavy cypress]

Same thing here , banned for no Reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy cypress.

[still temple]

guys how do i update i need help.

[normal fulcrum]

You can try and download the game from official link available in #news. But you won't be able to subscribe to Prime or Prime Plus anymore

[celest shadow]

Hello! I would like to apologise for misinforming you in this regard. When you successfully form a group with 2 of your friends, all of you will receive the Elite Royale Pass Upgrade Card and 30 UC gift pack as a rebate. Thank you for your continuous support!

[normal fulcrum]

Try restarting your device

[fervent wren]

I have update in play store but there still no event

[still temple]

i have uninstalled and insltalled the game

but still it doesn't help

[summer gate]

here

[still temple]

even after restarting my device i still can't update it

[normal fulcrum]

Event as in Godzilla vs Kong event mode? It is available on Erangel map in classic matches.

[normal fulcrum]

May I know where are you from?

[night cloak]

Ok so is play store takin time to review the update?

[fervent wren]

There none

[rustic condor]

Can i dm someone with the receipts to see if its the good receipts or no?

[normal fulcrum]

Let me confirm

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[still temple]

i still have 1.3.0 0n the playstore

[fervent wren]

Let me refresh one more time and come bacl to you

[still temple]

how do i get 1.4.0 on play store guys please help.

[summer gate]

ok bro, i am waiting

[uneven pumice]

Wait patiently

[normal fulcrum]

Screenshot please

@still temple May I know where are you from?

[still temple]

Nepal

[night cloak]

Hi I have friend he can’t update his game his on android he reinstated the game and the game is stuck on updating download list and then shows a WiFi error where as the WiFi is excellent

[normal fulcrum]

It takes time to reach some countries. You can either try waiting or update using the official link available in #news. But you won't be able to subscribe to Prime or Prime Plus anymore.

[normal fulcrum]

Source of download?

[still temple]

okay thank you

[normal fulcrum]

Country?

[night cloak]

Pakistan

[novel hound]

Hello, I didn't update my update. I wonder why.

[inland stream]

Don't have update for my device? 🤔

[night cloak]

Same here

[novel hound]

me to

[normal fulcrum]

You can ask in Pakistan community server. Link is available in sub-point 3.1 of #735483472432594994

[fervent wren]

Let me check

[normal fulcrum]

Try restarting your device

[still temple]

same here

[inland stream]

already restart

[still temple]

i also got the same problem i don't have the update in my playstore

[hallow gulch]

The update may take some time for its full global release, @inland stream.

[inland stream]

my device is Sharp Aquos R2

[night cloak]

I cgeck on my 2 phone non of them has the update

[summer gate]

can u help me?

[novel hound]

okey

[long moon]

@normal fulcrum are you able to help me in this matter my character id 566736824 my account got banned for 90 days due to illegal purchase it says and I haven’t done it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long moon.

[still temple]

Mine is Redmi Note 9 pro max

[normal fulcrum]

It takes time for update to reach some countries. You can download the update using the official link available in #news. But you won't be able to subscribe to Prime or Prime Plus anymore.

[night cloak]

@normal fulcrum it seems to be a game issue since all other friends have successfully updated

[normal fulcrum]

@night cloak

[night cloak]

Any thing you can suggest would be helpful

[night cloak]

I see is it safe

[tired fractal]

https://pubgmobile.live/apk
download from here

[night cloak]

The update is out he has updated form the play store but while opening the game it’s stuck on updating download list

[fiery flame]

hai, can i know what happen to iphone 12 series? my ip12pro get issue with screen ratio.

[rustic condor]

Guys please i need someone

[normal fulcrum]

It's official link so it's 100% safe

[rustic condor]

@normal fulcrum can i send to u a screenshot?

[night cloak]

Ok thanks for the help

[novel hound]

Is there a risk of ban

[normal fulcrum]

@novel hound

[tired fractal]

nope, it's the official website

[normal fulcrum]

It's official link so it's 100% safe.

[still temple]

okay thankyou i'll try

[summer gate]

did u check my problem?

[still temple]

and then will the updates keep comming normally?

[crisp sequoia]

I got a message from Pubg mobile Instagram page that I won a xiaomi mystery box. It has been 2 months and my reward has not arrived

[clear spindle]

I'll get back to you once I have more information, @crisp sequoia. Please be patient.

[crisp sequoia]

Thanks @clear spindle

[rustic condor]

@normal fulcrum

[normal fulcrum]

It looks like the option to link number is not yet available in your country. You can request for the feature in #old

[rustic condor]

Answer pls

[normal fulcrum]

Sure you can dm me

[nocturne fiber]

Hello How do I change my display picture? Im using an ipad pro. Is it possible?

[summer gate]

do u know in which country i can link it?

[normal fulcrum]

Unfortunately we don't have the list of countries which have or doesn't have the feature.

[still temple]

@normal fulcrum will i be able to update further if any other update comes if i download it from the given link from you guys?

[inland stream]

then what to do?

[summer gate]

ok, thank u so much

[normal fulcrum]

Yes you can update through store kn future

[night cloak]

hi

[still temple]

thank you so much i appreciate it.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

if people having keymaping problem just download this and it should show HD

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

thank you

[kind zenith]

Still I cannot get any update my game

[nocturne fiber]

Hello I am trying to change my display picture in the game and it won't let me. Is there anyway I am able to do it? Im on ios device.

[shrewd topaz]

Anyone knows when pubg resolution issue will be fixed on iphones??

[ocean bay]

Yes i also have on iphone12 pro

[ocean bay]

I thought its with me only

[fresh olive]

I didnt get the update

[hallow gulch]

The ios UI is facing some issues after the update, the team is aware and is investigating it. Feel free to report any additional information you might have about any bugs in #old, @nocturne fiber, @shrewd topaz and @ocean bay.

[small spade]

Is there any issue if people from india update the game to latest version?? Does to affect our data transfer or something like that??

[hallow gulch]

The update may take a bit to roll out in some countries. Try restarting your device and if that didn't help, please be patient.

[fresh olive]

Ok

[night cloak]

I can not use gyro

It don not work

[hallow gulch]

The game is banned in india, therefore we are unfortunately unable to to assist you.

[hallow gulch]

Check your phone's GYRO sensor to see if it's functioning properly.

[fervent wren]

Is still the same

[night cloak]

Check ur google play

[night cloak]

Where is it?

[hallow gulch]

Please give it some time, @fervent wren.

[hallow gulch]

You can download an app to test it.

[night cloak]

Name?

[tame vigil]

Hello! My account was blocked for 10 years for no reason, it happened after I logged in to my account through the official pubg mobile Gameloop emulator, my nickname in Adyg01, please check this account and unlock it, as I have never used cheats or any other programs! I would be very grateful, I am ready to undergo any checks!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame vigil.

[hallow gulch]

I sadly do not have an app in mind, feel free to browse your store.

[night cloak]

Ok😅

[wise dawn]

Why update from taptap is 32bit?

[hallow gulch]

Please update your game through your play/app store, @wise dawn.

[sacred yarrow]

I can't update my game there is no update option

[brave wolf]

Or https://pubgmobile.live/apk

[wise dawn]

I think this is too 32 bit

And downloading from this link get ban if you purchasing uc

[hallow gulch]

Try restarting your device and try again. If not, please give it some time.

[sacred yarrow]

Ok thanks @hallow gulch

[nocturne fiber]

?

Is there anyone can assist me? Or no?

[hallow gulch]

That's the APK provided by the game.

[night cloak]

dear PUBG Mobile official. I'm Mehmet KARATAŞ, the owner of the account id 5368371110. I have been using my game account for about 3 years. My account was banned this morning (11. 05.2021). Cheating etc. in my account. i haven't used any other third party apps. I have been shopping since 01.11.2019 in my account. I think it is correct to ban my account. I am 25 years old using my account to chat and play games with my friends. My friends who are on the account are all valuable. Please kindly ask you to review again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hallow gulch]

Please refer to this message , @nocturne fiber.

[junior ore]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @junior ore. Remember to read through #faq before asking questions in the support channels.

[subtle belfry]

Bring Metro Back ! Please

[fathom holly]

Hello pubg mobile team, i opened my game on 16 april 2021 then i started the match and when i was in the lobby instantly my game freeze and i returned to main lobby and then logout. Then i again login and then it is showing that my ID got banned. Even i have not done anything from the beginning from season 2 i am playing pubg mobile and i use to play legit game only. I have not done anything illegal way to play this game. I am competitive player and i want to make my career in eSports and i use to play only fair and legit gameplay only. And my ID got banned without no reason you only tell i have invested so much money in one and only ID of mine which is going to make my career in esports. Please help me i trust you please i beg you to unban my ID so that i can my eSports career otherwise my career will be destroyed if you will not unban my ID. I have dream to become pubg mobile eSports athlete and without no reason my ID got banned this is not fair. Please help me to unban my ID as soon as possible i trust on you.
My ID - 541695177
In game name - ISGTxHawX
Thank You

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom holly.

[hallow gulch]

Feel free to provide your feedback in #old.

[junior ore]

Google play doesnt have update 1.4 yet while many egyptions downloaded it from google play too
Iam egyption

[nocturne fiber]

That has nothing to do deal with bugs of that sort of thing.

@hallow gulch

[zenith crescent]

I think I need to quit playing pubg because i cannot update to the newest version

!PIXEL help

[junior ore]

I need administar to talk with me for help pleasd

[hallow gulch]

Not be able to change your display as you've mentioned has been reported by many players, please be patient until it's fixed.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @junior ore. Remember to read through #faq before asking questions in the support channels.

[nocturne fiber]

@night cloak but I am under iOS. Is this happening with other players then?

[hallow gulch]

Restart your device and try again.

[zenith crescent]

I did

[hallow gulch]

It is with other IOS users.

[zenith crescent]

But nothing happened

[hallow gulch]

Please be patient as the update might take some time to roll out globally.

[brave wolf]

Try https://pubgmobile.com

[junior ore]

@hallow gulch i went to pubg and it said update is here so i went to google play to check but it still 1.3
Iam android and also in egypt and many of egyptions downloaded it today so how to download the new update?

@zenith crescent i have the same

[zenith crescent]

My friends who live in the same region got the update though

[wise dawn]

But why dont have update in google play?

[hallow gulch]

A bit of delay might occur, however you will get the update eventually, @zenith crescent, @junior ore.

[zenith crescent]

I hope so

[junior ore]

So today in anyhour will get the update?

[hallow gulch]

Yes.

[cyan flume]

@celest shadow no one is helping me from customer care

[hallow gulch]

You will soon, be patient in the meantime.

[wise dawn]

15:30 UTC +0

[junior ore]

Okay thank you @hallow gulch

[zenith crescent]

Which phone do u use?

[wise dawn]

After 40 min

[junior ore]

Samsung j7

[hallow gulch]

Please note that everything account related must be solved and directed to customer support.

[tame rune]

hi i cant upd to 1.4.0, help?

[hallow gulch]

Restart your device and try again after some time.

[night cloak]

Dear team ,
My account got banned for 30 days due to illegal perches but I always perched my UC from in game purchases and i have all the records and bill payments from apple and services provider, there is no ban status available when i claim file they said your account is absolutely Oky can you please help ??

[cyan flume]

I have already written everything but no one is responsing

[tame rune]

alrd did tht, maybe ill try tmrw. thanks

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @cyan flume.

[zenith crescent]

Update should be shared equally..no discrimination in updat.my noob friend got the update but i being a pro didn't get the update..

[hallow gulch]

Seems like the suspension was incorrect, you may log in and play normally as mentioned.

[night cloak]

Do we get godzilla pet from here ??

When i try to log in its shows me that i have 30 days ban . For illegal payments .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hallow gulch]

There's delay with releasing the update globally, it's definitely not being held from being released to specific countries. Please avoid having such conversations here.

[cyan flume]

@celest shadow i am requesting you to read my quarries i have spent approx 50000 usd on my pubg account i have 4 process to login my account
No 1 twitter
No2 is Google play
No3 phone number / Email
I have only these 4 to access my account but unfortunately i got a link from another source and when i just open to see what was that link suddenly my twitter account was Hacked by someone and changed my password and everything which i could not access my twitter account
But that was not my quarry because that twitter account was linked with my pubg account and when am login my account to play but suddenly that person login my account and he/she was threating me that if you login this account again i will ban this account for 10 years by using hacks. And my Game character id is 5459817083 and i have also my mythic fashion title.
Please PUBG MOBILE @celest shadow help me to get back my mythic fashion account because i have spent so much money on it
And no one is responsing from customer service

[craggy siren]

Am i the only one who had this problem?

[hallow gulch]

Restart your device.

[craggy siren]

Tried but its still the same

[novel hound]

Let's not download from the link and wait for it to come to google play

[hallow gulch]

Perhaps try reinstalling.

[craggy siren]

Ye i tried it too

[nocturne pelican]

My jump button is way to big at 134% since the update, why?

[inner jetty]

My also update na comming

[novel hound]

@hallow gulch ?

[normal fulcrum]

Try restarting your device

[crisp sequoia]

Download the update from tap tap, my friend got it that way

[nocturne pelican]

M

[hallow gulch]

If you're bothered by it, please report it in #old.

[craggy siren]

Interesting

[night cloak]

just make it smaller

[normal fulcrum]

It's unsafe to download from an unofficial source

[inner jetty]

I have tried but noo

[normal fulcrum]

Country?

[hallow gulch]

You may download it from either.

[inner jetty]

Nepal

[novel hound]

okey thank you

[nocturne pelican]

No, I have had it likethat for a year....

[inland stream]

same

[normal fulcrum]

It looks like the update didn't reach in few countries. Please be patient. Alternatively, you can download from the official link available in #news

[craggy siren]

Weird tht i have the prob but imma try again tmr

[normal fulcrum]

Device?

[hallow gulch]

Try again later, the servers might be a tad busy, @craggy siren.

[craggy siren]

Aight thx

[nocturne pelican]

you dont need my device 2 know the update changed the button size

😐

[nimble token]

This update is cancer i can't even play a classic game cuz its showing me dropping inna different spot while im inna different spot tf

[inner jetty]

But my friends have updated

[lusty wasp]

My game is not updating for some reason

[inland stream]

another phone still don't release?

[junior ore]

Great idea and its downloading . Hope it work

[inland stream]

ok, i understand, i waiting for pubg official

[normal fulcrum]

We cannot do anything unless we have some information to work on. If you're uncomfortable to share such information with us, you can contact in-game customer support.

[lusty wasp]

When I press update it says pending and goes right back to

[normal fulcrum]

It's an official link and 100% safe. I myself updated the game from the link

[inner jetty]

@normal fulcrum official link is safe or what

[hallow gulch]

Try again later, @lusty wasp.

[lusty wasp]

This

[nocturne pelican]

Bruh its 10% behind....when i am at 134% it goes to 144% in game, but shows the real size in control

[normal fulcrum]

Try contacting Google Play support if you're facing issue whike trying to update

[fallow cloak]

I need help plz

[snow maple]

can i remove my 3rd email link anyway, its possible ?

[normal fulcrum]

Feel free to report it in #old

[inland stream]

what problem?

[hallow gulch]

Through customer support, yes.

[nocturne pelican]

yall always say that, so useless

[normal fulcrum]

You can contact in-game customer support for that.

[inner jetty]

@normal fulcrum Bro official link is safe or not

[snow maple]

ok bro, thanks

[normal fulcrum]

The official link available in #news is 100% safe

[fallow cloak]

My game is glitched it gives me an iPad view from settings to controls and I’ve done everything have deleted the game and reinstalled

[inner jetty]

@normal fulcrum ok bro

[slim folio]

After update in ios pubg mobile 1.4 all the icons went smaller. Plz look into this m.

[normal fulcrum]

Please report the issue in #old along with a screenshot and below details

Character ID
Device
Country
Connection type (Mobile Data/Wifi)

[fallow cloak]

My game is glitched it gives me an iPad view from settings to controls and I’ve done everything have deleted the game and reinstalled, I need help

[void lark]

@normal fulcrum i still didnot get update

[inland stream]

wut

[slim folio]

#questions after update in ios pubg mobile 1.4 all the icon size, menu , control etc went smaller

[normal fulcrum]

The team is aware of the issue and working to fix it as soon as possible. Please be patient.

[rustic condor]

Abt this update,i just have to wait?

[slim folio]

Same problem I am getting #questions

[crisp sequoia]

Try restarting

[junior ore]

Ok but when it release in google play then i will redownload but from google play?

[normal fulcrum]

@void lark @rustic condor It takes time for update to reach some countries. Please be patient.

[void lark]

@crisp sequoia i have try but still no update

[mortal apex]

Yes. The update is still rolling out, please have patience.

[normal fulcrum]

Yes

[crisp sequoia]

Which country?

[normal fulcrum]

@slim folio

[junior ore]

Ok ty

[void lark]

@normal fulcrum how from 00utc we are eting patient

[inland stream]

tomorrow maybe

[void lark]

@crisp sequoia Pakistan

[sick shadow]

why didnt i get the new update

[normal fulcrum]

You can download using the official link available in #news

[storm flume]

You can now access #emulator-chat and #emulator-support, @sick shadow. Revert this at any time by sending .emulator in #481204134859505684.

[rose laurel]

Guys help me why I got like this

[night cloak]

Did it save to download apk file from Twiter

[inland stream]

too much people complain pubg still not release

[normal fulcrum]

Is there anything you need help with?

[normal fulcrum]

Country?

[inland stream]

what should i do?

[night cloak]

Italy

[rose laurel]

Malaysia

[inland stream]

I'm from Malaysia

[night cloak]

Cuz u update it😐😅

[void lark]

@normal fulcrum Pakistan

[elfin iris]

Yeah my fren can't download

[normal fulcrum]

Wait. And please avoid repeating same question when answered multiple times

[normal fulcrum]

Please ask this in Pakistan community server. Link is available in sub-point 3.1 of #735483472432594994

[fallow cloak]

Thanks

[pallid quail]

Anyone can help me?I got 10 years ban but I didn't use any hacks.What is the method to unban my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid quail.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[rose laurel]

@normal fulcrum what happened ?

[night cloak]

Yes I live in Italy and I don't have the new update can I download it from Twitter pubg officially pages apk file??

[crisp sequoia]

Yes

[rose laurel]

Nope

[inland stream]

what

[normal fulcrum]

Have you tried restarting device?

[inland stream]

how i do repeat question?

[rose laurel]

Let me try

[ocean bay]

Did anyone faced issue for resolution on ios 12 pro???

[inland stream]

but there have slowmode chat

[normal fulcrum]

The link is available in #news

[hallow gulch]

You have been answered, please wait for the update.

[nova whale]

why there is no update in google play for me?

[hallow gulch]

Yes, the team is well aware of it. It should be fixed soon.

[inland stream]

ok

[crisp sequoia]

Try restarting

[normal fulcrum]

You have asked the same question 3 times. Please avoid repeating the same question or it will be considered as trolling and moderation steps will be taken.

[fallow cloak]

Is it like this?

[ocean bay]

Even i have same issue @polar marsh can you let us know about this???

[sacred yarrow]

Can't open my game it is showing error

[nova whale]

i did and still nothing

[slim folio]

Yes everything went smaller, control layout has went smaller than earlier.

[crisp sequoia]

Which country

[nova whale]

Poland

[ocean bay]

Dont know when they will fix this

[normal fulcrum]

@slim folio The team is aware of the issue and working to fix it as soon as possible.

[slim folio]

Ok i hope this happen sooner.

[rose laurel]

Bruh

[fallow cloak]

Is it good now

[hybrid plover]

@eveyone

My Twitter account has been stolen, and all my information has been changed, and I have a problem entering my account through Twitter. Please help me for the survival of my account and not to lose it. Please, PUBG

[crisp sequoia]

You can download the update from the link given in #news

[ocean bay]

How??

[storm flume]

Please contact the customer service for further assistance, @hybrid plover.

Please contact the customer service for further assistance, @rose laurel.

Please avoid going off-topic, @ocean bay. You may have unrelated conversations in #chat.

[night cloak]

Is it save when I download the pubg from apk file???

[crisp sequoia]

Try reinstalling

[nova whale]

okey thank you

[normal fulcrum]

The link available in #news is 100% safe

[rose laurel]

I did 3 times

[crisp sequoia]

Yes, Even I downloaded the update from the link

[night cloak]

Thank you so much ❤

[ocean bay]

@hybrid plover @rose laurel i have resolution issue on iphone 12 after update, when we can expect some update for this

[crisp sequoia]

Then what happened

[dry walrus]

I see that update 1.4 is live right now but I cant seem to download it on android. Its not showing up in the app store and in-game. What can I do?

[rose laurel]

Me realme C5 pro

Idk what happened

[crisp sequoia]

Try downloading it from the link given in #news

[fallow cloak]

Pubgm will fix it

[rose laurel]

Same like ss

[crisp sequoia]

Which

[inland stream]

i waiting for play store only...

[crisp sequoia]

If you could please send it again

[rose laurel]

@crisp sequoia

[hybrid plover]

twitter

My Twitter account has been stolen, and all my information has been changed, and I have a problem entering my account through Twitter. Please help me for the survival of my account and not to lose it. Please, PUBG

[storm flume]

Please avoid going off-topic, @inland stream. You may have unrelated conversations in #chat.

Please contact the customer service for further assistance, @hybrid plover.

[hybrid plover]

How can i contact customer service

[crisp sequoia]

It is in in-game settings, bottom left

[rose laurel]

I got bugged or smth?

[wanton geode]

Can I gain points after the 18h timer?

[lofty juniper]

is there any way i could get match making on emulator

[untold ravine]

How to fix this

[summer gull]

can someone explain this

[rose laurel]

Same like me

[hybrid plover]

Only bot answer question there

[tawny plover]

Is any one else not getting 90fps option in rog 5?

[untold ravine]

Iam already in 1.4 but it showing this

[rose laurel]

Ik

[night cloak]

If u create or join group u will get 5% off for S19 royale pass
And it gets u uc daily

If a perspn join ur group u will get 30 or 60 uc

[lofty juniper]

@night cloak is there any way i could get match making on emulator

[warped parcel]

How to to fix 'account has been logged in with newer version of the game' on ipad

[night cloak]

What do u mean wanna create room

[iron crystal]

Why it crashes every time i try to open the game.. ? Please help..

[crisp sequoia]

Try reinstalling

[lofty juniper]

@night cloak no i just want to play regular game

[summer gull]

do i need to have prime?

[crisp sequoia]

Try restarting your device

[warped parcel]

It will fix the error?

[crisp sequoia]

No, but you have to have 600 UC

[crisp sequoia]

Maybe

[night cloak]

Yes u cqn

[warped parcel]

😕

[lofty juniper]

@night cloak ???

[crisp sequoia]

It depends

[summer gull]

so basically, i join a group with friends and i get a discount on the rp next season?

[night cloak]

Oh wrong mention. u can

[crisp sequoia]

Yep

[warped parcel]

@celest shadow do you know?

[hoary nebula]

Anyone else still not get update on android?

[summer gull]

ight thx dude

[night cloak]

Cleqr pubg data maybe it will be fix

[feral forge]

you will pay 570 UC to get RP for forming a team of 3.

If another 2 players joined, all 3 players in the team will get 30 UC rebate in your in game mail, and if one of the player who has not purchased rp during season 16-18. you will get 60 UC rebate.

you won't get the RP card and the rebate until the group is formed.

[lofty juniper]

@night cloak i am being not able to find any match i have been trying since 2 whole months'

[night cloak]

Hi error

[crisp sequoia]

Try downloading from the link given in #news

[crisp sequoia]

Your welcome mate

[night cloak]

Wait during find match

[warped parcel]

@lime juniper im receiving an error, Account has been logged in with newer version of the game, how can i fix it?

[hoary nebula]

By that i think we should like download resources again too

[night cloak]

@lime juniper hi

[lofty juniper]

@night cloak every day 30 min waiting but no match

[night cloak]

Do not know

[crisp sequoia]

Which country

[rocky herald]

Peace be upon you. I received a 30-day band, and I loaded it on its own. Why is this band?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rocky herald.

[night cloak]

Maybe it is for new update
Cuz it is ful of bug😂

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[lofty juniper]

@crisp sequoia nepal and connected in europe

[crisp sequoia]

Try fixing your internet maybe

Download Speedtest and check you internet

[lofty juniper]

@crisp sequoia ok

[crystal bobcat]

can i ask does the group perks s19 make u purchase the season (600 uc pack) for free if u purchased the group or does it have a discount on 1800uc?

[simple epoch]

You will get a discount on 600 Uc pack if you create a group. And if you invite 2 members in the group then you will aslo get 30uc rebate.

[neat jetty]

All of my purchases were through midas, apple pay and google play and have the same message I did have a problem with top up once and amount was covered after contacting support so why now it’s giving me this message and problem was solved a month ago with support???

[rose laurel]

I really love old update

Now I can't log same acc to another phone

[hybrid plover]

I need email for pubg mobile

[modest folio]

When can we expect fix for iPhone 12 control bug

[summer gull]

thx a lot

[jolly orchid]

I dont have pubg update

[shadow bobcat]

When can we expect fix for iPhone 12 control bug

[unreal light]

Im getting the same

[crisp sequoia]

Try downloading the update from the link given in #news

[crisp sequoia]

Try downloading the update from the link given in #news

[jolly orchid]

Safe?

[void lark]

@jolly orchid same here they will not gone realse update on play store they want earn some from their website

[crisp sequoia]

100% safe, even I downloaded

[hybrid plover]

How can i contact pubg mobile

[rose laurel]

Now my realme c3 pro and realme C5 pro can't log in to pubg

Gg

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @hybrid plover.

[rocky yew]

When will pubg mobile update come to Turkey?

[manic siren]

How do I email support? My account was hacked. I changed my social media password but they linked their email or google play to my acct so I cant keep them out. In game support isn’t helpful and the email response says “after going through your requesting was difficult for me to understand your query exactly. I just want my account back.

[void lark]

the game is is just full of bugs

[rose laurel]

Waste my money cause before I bought uc

[feral forge]

You will first have to pay 570 UC to create or to enter a team, once a team of 3 players is formed, all 3 players in the team will get a Royale Pass Upgrade Card and 30 UC rebate in your in game mail.
(if one of the player in your team has not purchased RP between season 16-18, you will get both 30 UC rebate and 60 UC rebate. )

*If by the end of the event, a team is not formed yet, you will still get the Royale Pass Upgrade Card only, but not the 30 UC rebate.

Later, when season 19 starts, you can use the Royale Pass Upgrade Card to redeem the s19 RP.
and you may choose to spend another 1200 UC to upgrade it to the Elite Pass.

[rose laurel]

Both phone can't log in nice gg

[clear spindle]

Update has been released, @rocky yew check #news.

[crisp sequoia]

Contact customer service

[clear spindle]

Please check if your login methods are safe, if not please contact the in-game customer service as well as the social media platform, @rose laurel.

[void lark]

8@clear spindle u mean we cannot download it through play store

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @void lark. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please do not use languages other than English, @void frost. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

Yes you can if the game is not banned in your country.

[modest folio]

@clear spindle When can we expect iPhone 12 bug control fix… I have a tourney soon

[void lark]

@clear spindle what do u mean by that yes or no

[crisp sequoia]

Yes

[clear spindle]

I do not have further information about that at the moment.

Please report it in #old.

[void lark]

@crisp sequoia we can download pubg from play store

[modest folio]

Thank you

[crisp sequoia]

Yes, for some country’s it is available

[nova whale]

so why my friend can update but i can't if we live in the same country

[zealous meteor]

Pls can you unban me my id is 5130140072 pls pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous meteor.

[mortal apex]

The update is still rolling out, please wait patiently for it.

[crisp sequoia]

Maybe it is because of you device or maybe your internet

[manic siren]

HOW do I contact customer service? In game has BS canned responses that don’t help and the email says they are Korean and may limited by languages. Why can nobody give me an email address or web link to actually get help?

[desert marten]

Several players have been banned for a month after the new update

[wanton geode]

Will I be able to gain rp points from this after the timer ends?

[rocky yew]

the application has not been updated yet

[clear spindle]

What's the reason and the version of the game?

[rose laurel]

My both phone can't log in the game

[storm flume]

Please do not use languages other than English, @nimble horizon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crisp sequoia]

Yes, the season will end on 15th only

[clear spindle]

It has been released. Try restarting the device.

[mortal apex]

Please contact the customer service in game, @rose laurel.

[placid pilot]

7day custem servise no reply 😓

[rocky yew]

Ok

[storm flume]

Please refer to this channel's pinned messages for further information, @desert marten:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[nimble horizon]

good day I had a stolen account today put on the version I can not go to the account is tied to Facebook all receipts for replenishment are both from the bank and midsby. where you can go to prove that it is her account

[wanton geode]

I'm not gaining xp from the morning it's stucked at 2271/3000😑

[crisp sequoia]

Try reinstalling

[crisp sequoia]

Complete missions and try again

[void lark]

a update is also bug but brings also bug

[wanton geode]

Done with the missions

[placid pilot]

Jake M here you?

[rocky yew]

I restarted my phone but there was no update, what should I do?

[mortal apex]

Please contact the customer service in game for further assistance, only they can help you.

[crisp sequoia]

Daily mission and weekly missions might be Available

[void frost]

Who do I have to talk to to help me with that problem?

[storm flume]

Please refer to this channel's pinned messages for further information, @void frost:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[craggy osprey]

hello pubg

[wanton geode]

Done with them just one rp mission left 😑 but I'm not gaining playtime rp xp why

[crisp sequoia]

Try downloading the update from the link given in #news

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @craggy osprey. Remember to read through #faq before asking questions in the support channels.

[nimble horizon]

and otherwise not?

[void lark]

@void frost @clear spindle

[craggy osprey]

can you recover my pubg hacked account

[placid pilot]

New vertion banner come why?

[crisp sequoia]

Try doing weekly and daily missions, which is in missions section

[void lark]

@crisp sequoia never

[meager frost]

It’s so easy for you guys in the community team to say that our accounts have been banned because we made 3rd party transactions. Why do you guys think we are lying. Most of us have no idea how to do this all of my payments have been made through the App Store. Doesn’t the fact that this could be a problem at PUBGs end ever cross you . Why do you always think we are lying. So many players ban at once for the same exact reason doesn’t seem like a coincidence to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager frost.

[rocky yew]

Are you sure that the link is safe?

[rotund terrace]

Where can i find the new vehicle?

[crisp sequoia]

100% safe, even I downloaded the update using the link

[iron mason]

I signed in from the ios device after the update 😔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron mason.

Please refer to the private message from @polar marsh for further information, @uncut vector.

[clear spindle]

If You need any assistance please state it or else move to #chat, @void lark.

[rocky yew]

Thanks man

[tepid kettle]

Hello guys

[mortal apex]

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may wait for their response or start again a new conversation.

[crisp sequoia]

It is available in erangel, sanhok, livik, Miramar in random locations

[sage lynx]

My dear pubg mobile account has been banned for 10 years. I request that my account be checked and my ban removed id: 5336471521

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage lynx.

[hazy nexus]

Help me pls

[void lark]

@clear spindle i am not getting update

[young wyvern]

5116743497

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy nexus.

[placid pilot]

Not fast reply im waiting now 7days my account recover 7day now😓😓😓

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young wyvern.

[mortal apex]

You may want to start a new conversation.

[clear spindle]

If you're using Android download from the link given in #news or else have to wait for it to roll out.

[nimble horizon]

who can help me get my account back because they put it on the version I can prove that it is my account and it was stolen

[void lark]

@clear spindle how much time

[tepid kettle]

My settings have been stoled after update. Device iPhone 12 Pro

[crisp sequoia]

@void lark , stop saying unnecessary thing in this chat

[clear spindle]

No estimated time I can give, @void lark.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut saffron.

[mortal apex]

You are free to share your concerns in #old for that.

[tepid kettle]

Okay

[void frost]

Who do I have to talk to to help me with that problem?

[storm flume]

Please contact the customer service for further assistance, @nimble horizon.

[bleak jay]

Hello,
After new pubg update,
Eid-al fitr pre-order is not showing.
I have purchased it, but not it's asking to order again.
ID:5875839926

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void frost.

[abstract hinge]

When does the update arrive at the latest? @clear spindle

[clear spindle]

@abstract hinge#news message

[bleak jay]

Hello,
After new pubg update,
Eid-al fitr pre-order is not showing.
I have purchased it, but now it's asking to order again.
ID:5875839926

[eager valve]

I didn't receive new update

[crisp sequoia]

Please don’t spam, we get to you in a second

[mortal apex]

The update is still rolling out, please wait patiently for it.

[crisp sequoia]

You can download the update using the link that is available in #news

[swift dock]

Numeric User Identification: 5311646944
Device: Iphone 12 Pro
WiFi/Cellular: WiFi
Country: United States

Error in size of the controls and in game menu size all went smaller

[shy zodiac]

How do I turn my controls back to normal size?

[drifting grail]

hi im player from turkey can any admin help me please ?

[eager valve]

Some for all my friends

[crisp sequoia]

May I know your problem

[mortal apex]

Please use #old for such issue.

[storm flume]

Please do not use languages other than English, @drifting grail @eager valve. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shy zodiac]

Doesn’t let me type is #old for some reason

[mortal apex]

Feel free to report it in #old, regarding this matter.

[swift dock]

I have to wait about 6 hours to send a message since my message didn’t send the first time

[shy zodiac]

Same

[mortal apex]

You can edit your message. The channel has a cooldown.

[hollow heath]

What is the car next to our name

[rotund terrace]

Okay, Thanks for the assistance

[night cloak]

pubg mobile customer service e-mail for europe players?

[hollow heath]

Anyone know???

[violet mural]

I'm afraid to enter the game randomly ban

[crystal bobcat]

can anyone explain s19 group perks pls? thx

[wicked vessel]

so according to this event, I'll get Royal pass for 570 uc?

[fair leaf]

Hi , I'm Youtuber and streamer and have more 50k subscribe, how can i request for pubg mobile partner? <@&639889499718942720>

[storm flume]

Please refer to subpoint 3.22 in #faq for further information, @fair leaf.

[rugged cove]

yeah what is this for

[clear spindle]

Refer this: @crystal bobcat, @wicked vessel, @rugged cove.

[wicked vessel]

okay thanks

[night cloak]

someonelse steal my facebook data and login pubgm and played with plug-in or hack and now my account is banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[bleak jay]

Hello,
After new pubg update,
Eid-al fitr pre-order purchased is not showing.
I have purchased it, but now it's asking to order again.
ID:5875839926

[night cloak]

I was banned for incorrect top up in game but I only use my apple account to make purchases. So I don’t understand how I was banned when I didn’t even do anything . I tried contacting support and then when I try to ask for help it says that my account is normal and to log in but when I try logging in it says I’m banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fair leaf]

how can I be one of those special people to get this title?

[ornate cave]

I ate it, help me.

I ate it, help me.

[clear spindle]

You may refer the Community section in #735483472432594994, @fair leaf.

Yes. https://www.pubgmobile.com/pay

@ornate cave??

[ionic cloak]

hi if I buy UC from SEAGM shop did I get ban?

[stoic narwhal]

Some one stole my account and i need help the customer service are not answering

[clear spindle]

@bleak jay check that later. Please do not repeat the same question.

[drifting grail]

in turkey server nearly everyone got banned so im afraid to access game what should i do

[clear spindle]

If you have contacted the in-game customer service, please be patient.

[fair leaf]

Thank
How long does it normally take to respond to my request?

[clear spindle]

Requirements are internal for it.

[stoic narwhal]

My account is being hacked by someone that i don’t know and i am afraid he will ublink my access to the account! I need help now!

[storm flume]

Please do not use languages other than English, @clear spindle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[limber bluff]

My account is hacked. Is there anyone to help?

[storm flume]

Please do not use languages other than English, @plucky trench. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[violet mural]

Hi. I am complaining to the authorities on pubg mobile Turkey server. No moderator is helping. I'd appreciate it if you'd help me.

[limber bluff]

Hi. I am complaining to the authorities on pubg mobile Turkey server. No moderator is helping. I'd appreciate it if you'd help me.

[clear spindle]

We cannot help you with account related issues in here, please contact the in-game custom service, @limber bluff, @stoic narwhal.

[cunning ruin]

Friend of mine is getting, account has been logged in with from a newer version, he updated the game but hes still getting the issue, whats the fix

[iron crystal]

@crisp sequoia i do it 3 times.. still got crashes.. :(

[drifting grail]

in turkey server nearly everyone got banned so im afraid to access game what should i do

[plucky trench]

Hi. I am complaining to the authorities on pubg mobile Turkey server. No moderator is helping. I'd appreciate it if you'd help me.

[cursive blade]

Hello pubem.
I have an account linked to my facebook but after the update i wanted to login and it says i have to make another account.
How can i get back my account ??
Hope you help me.
Best regards.

[pale coral]

Bro i got ban on my account for illegal top up but i purchase uc from apple store so what why ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale coral.

[quaint python]

How to update the game in huawei?

[clear spindle]

Only from in-game and https://www.pubgmobile.com/pay is recommended, @ionic cloak.

[cunning ruin]

Friend of mine is getting, account has been logged in with from a newer version, he updated the game but hes still getting the issue, whats the fix

Answer this?

[clear spindle]

Tell him to reinstall the game, if that didn't help contact the in-game customer service.

[quaint python]

How to update the game in huawei?

[clear spindle]

In-game or from the discord server?

[violet mural]

Hi. I am complaining to the authorities on pubg mobile Turkey server. No moderator is helping. I'd appreciate it if you'd help me.

[cunning ruin]

Talking to me or?

[clear spindle]

@quaint pythoncheck the relevant app store.

[hollow heath]

@clear spindle what is the car sign next to name

[quaint python]

Like what

[drifting grail]

hi @clear spindle in turkey nearly everyone got banned what should i do ?

[clear spindle]

@cunning ruin Tell him to reinstall the game, if that didn't help contact the in-game customer service.

[hollow heath]

In lobby

[clear spindle]

Can you share a screenshot of it?

Download from here if possible, @quaint python: https://pubgmobile.live/apk

[cursive blade]

@clear spindle i hope you help me with this problem

[clear spindle]

I couldn't understand what you meant by that, @drifting grail.

[violet mural]

Is there a moderator to help?

[quaint python]

K thx

[clear spindle]

Please contact the in-game customer service for account related issues, @cursive blade.

[dense dock]

may i ask what fpp and tpp sensitivity is ? like what it controls ? they gave us no info about it. + it made my game unplayable when i tried to adjust it.

[clear spindle]

Explain your issue, @violet mural.

[drifting grail]

my friend access the game, then got banned. What should i do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting grail.

[shy zodiac]

Can someone fix this
PUBGMOBILE 🥲🥲🥲

[solid sable]

My PUBGM account has been banned due to illegal purchases , but i bought UC through ingame shop , and never gave my id to anyone , i have all the receipts of purchase , what can i do ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid sable.

[bronze aspen]

Dear PUBG mobile official, I am Yunus Saygin, owner of account number 5835177639.

On March 11, 2021, I fell victim to an auto ban by the system and was banned from the game for 30 days.
I have always played the game actively and legally and have never been banned from the game until now.

I am an ios user, I made the new update on May 11, 2021 and tried to log into the game, and then I was met with a 30-day ban
I guess this barrier is unfair to me

Yunus Saygın is your player with the ID 5835177639.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze aspen.

[violet mural]

The game bans everyone. And pubg mobile Turkey authorities do not help in any way.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet mural.

[cursive blade]

I already did that but the problem is i logged in with a new account and i dont want to lose the older account,
I can provide you with every details if you want. Hope you help me

[ocean bay]

I also have same issue

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @shy zodiac. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @ocean bay. You can also submit a report in #old in compliance with the channel's pinned instructions.

[olive isle]

@clear spindle can you tell me what is tpp sensitivity

@celest shadow ^

[hot rock]

Ban Status Normal

[shy zodiac]

Third person perspective

U dnt have to be super smart to figure it out @olive isle

[tender topaz]

Not able to purchase uc what is the solution?

[iron steppe]

ISSUE: Can't spectate custom room

ID: 5134459590
DEVICE: EMULATOR
COUNTRY: BANGLADESH
SERVER : ASIA
CONNECTION : WIFI

[dense dock]

seems a bit buggy tho , i tried to change it and my whole game crashed lol

[tender topaz]

@clear spindle @lime juniper

[storm flume]

Rock47 is AFK: Not available - 2 minutes ago

[cyan saddle]

I made pre-order of costume. But now it is says again that I should buy it. Why if I already made pre-order? Were it with someone else?

[ocean bay]

Can anyone help for fix???

[cyan saddle]

What's wrong?

[ocean bay]

Everything is so small i play on iphone 12 pro and all icons got small

[feral forge]

please contact the in game customer service for further assistance with purchase related issue. we cannot help you here on discord in this regard.

also you may choose to purchase from this website as for now:

https://pubgmobile.com/pay/

[night cloak]

why isnt the godzilla and kong pet for free no one is gonna give 50k uc for thath

[steady ivy]

controls for iphone 12 shrunk

[ocean bay]

Yes exactly

[shy zodiac]

All iPhones 12 have the same problem@

[bronze roost]

Pudg wrongly ban my account ,who can I contact with

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze roost.

[broken epoch]

I got banned on PUBG because I won uc from Midasbuy ... can anyone help me, why did I get banned ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @broken epoch.

[cyan saddle]

I made pre-order of costume. But now it is says again that I should buy it. Why if I already made pre-order? Were it with someone else?

[ocean bay]

So hope there will be update soon

[feral forge]

it is a known bug, hope it will get fixed soon.

[harsh spruce]

Hello friends, when will the redmi note 8 pubg 1.4 update come, can you help me?

[past ore]

My account also got banned for "uc top up" and i dont know what that is and why i got banned, help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past ore.

[cyan saddle]

Idk I have redmi note 8t and I have update

[mighty moss]

Livik available in the new update?

[primal fog]

Hello I need someone to help me last night they banned my account for a year according to illegal uc and I do not make illegal purchases and I always make them for the game and I have spent a lot of money on my account and I want to recover it but I have no contact with people from Tencent since the email they give me answers a robot I want to talk to a person who is a developer so that they give me back my account more than 20 thousand dollars spent and they ban it without any sense, someone can help me please🙏😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal fog.

[night cloak]

Yes

Rog phone 5 (8+128) not support 90 fps. All rog phone 5 not supported 90 fps? Or just my phone?

[spring grail]

Hey ım account 30 days banned what is problem?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring grail.

[night cloak]

Is A70 support 90fps

[night cloak]

Helpp mee pls

[night cloak]

No bro. A70 has 60hz screen

[night cloak]

Is it 60fps

[feral forge]

yes.

[feral forge]

could you please provide a screenshot?

[cyan saddle]

I can't

[night cloak]

@feral forge hi

[tender topaz]

Customer support not good reply only bot replying

[cyan saddle]

i can try only to find screenshot where i paid for 32 UC

[night cloak]

I have a problem my gyro is on
But it don not work

[cyan saddle]

and make screenshot where i have 2 UC

[normal escarp]

Got banned for illegal purchases but I didn't do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal escarp.

[tacit quest]

Can I Get Tencent official server or PubgM china server link?

[torpid cairn]

He is selling uc

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @torpid cairn.

[torpid cairn]

Form closed

[shadow mortar]

PUBG mobile update for iPhone 12 is there any issue

[celest shadow]

There are no such servers.

[dusky cypress]

Pubg is not taking care of the people they don’t answer

[celest shadow]

Please report it when the form is available again.

[torpid cairn]

Today is Tuesday and it says from is closed in weekends

[gusty pier]

HELLO i got banned for 2 weeks and now 90 days i dont know what i did wrong because I didn’t buy any uc from a page or something like this

I need this account to play PMPL WEST EUROPE so please if theres any help I appreciate

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty pier.

[icy osprey]

How does RP group creating works?

[night cloak]

[velvet bolt]

im banned 10 Years banned ? Who can help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @velvet bolt.

[covert whale]

Dear Support,

In all honesty, I don’t know what happened, but it appears that my account has been suspended, and I truthfully don’t understand why, since as you can see, I’ve always taken care of it, given the amount of time and effort I’ve put into it.

So that being said, here I am, although I’m not sure as to what I’m supposed to say, because I’m frankly not sure exactly what happened. I mean, I guess it has to do with the fact that I’m quite decent at the game, which for some reason got me a few random “reported” messages in the chat, since apparently that’s a thing for which people report you, if you’re doing your job properly in-game. I honestly don’t know why anyone would’ve reported me, since not only did I not do anything wrong, but obviously, I have never used any cheats nor have I offended other players or otherwise broken the rules. Either way, false reporting shouldn’t really cause a ban, but that’s why I’m here, to ask you guys to please look into it.

Bottom line, I’d appreciate it a lot if you guys could please look into this issue for me and lift my ban so I can continue enjoying playing PUBG Mobile with my friends. Needless to say, if there’s anything I can submit to verify my claims, please let me know! Thank you so much! My acount nickname is NAGAZ1 and acount id is 51223312119

[polar marsh]

Please refer to the private message from @polar marsh for further information, @covert whale.

[thick girder]

What time today will pubg update be avabile in google play store

[feral forge]

You will first have to pay 570 UC to create or to enter a team, once a team of 3 players is formed, all 3 players in the team will get a Royale Pass Upgrade Card and 30 UC rebate in your in game mail.
(if one of the player in your team has not purchased RP between season 16-18, you will get both 30 UC rebate and 60 UC rebate. )

*If by the end of the event, a team is not formed yet, you will still get the Royale Pass Upgrade Card only, but not the 30 UC rebate.

Later, when season 19 starts, you can use the Royale Pass Upgrade Card to redeem the s19 RP.

[night cloak]

if someone creates a team can i join without paying

[icy osprey]

Can you abit explain about 16-18 seasons bcs my english is not that good lol

[feral forge]

no.

[icy osprey]

If one of friends havent bought RP IN 16-18season ill get paid 30UC more?

[celest shadow]

It should already be available in your Google Play Store.

[icy osprey]

Imean i save 30UC more?

[thick girder]

Alr

Ooo now it is

[feral forge]

you will get 30+60 UC in return.

[icy osprey]

Intotal 90?

[high kettle]

With new version, hacker linked more his social account to my pubg account omg. Pubg does not wanna help at all

[feral forge]

for example you paid 570 UC to join or to create a team, and if you fulfilled the requirements that one of the player from your team has not purchased RP recently, between season 16-18, you will get both 30 UC and 60 UC rebate in your in game mail. so you saved 120 UC in total.

[torpid cairn]

When reporting form will be opened?

[icy osprey]

WHOA good deaaal

I suggest making a discord chanell for these groups

[cyan saddle]

is bug with pre-order which will fixed by it self, or this bug won't fix itself?

[feral forge]

you may use #activities, @icy osprey.

[icy osprey]

Okay! What a good contributor :) +rep

[lament fulcrum]

I posted in #old as well because I’m not too sure where I’m supposed to go, but my app updated and the icons look much smaller? Is this supposed to happen? Can I make them larger again?

[jaunty dagger]

So basically it's equivalent to regular elite pass with rebate right?

[humble phoenix]

So if I pay 570 UC, am I getting the Royals Pass??

[icy osprey]

570*

[icy osprey]

Yes big deal