questions

[sick shale]

@trail dove Do you have access to your game account?

[west marten]

help me my account got ban no reason gameloop 7.1 beta

[polar marsh]

Please refer to the private message from @polar marsh for further information, @west marten.

[sick shale]

How?

[fair fog]

idk

[grand rock]

@sick shale bro i am currently in 100 rp .
if i purchase rp activity pack now will i get my uc back

[fair fog]

i logged in and now i only have 65 uc had 665uc before

[sick shale]

If you can complete missions that have 2000 RP points, yes

[grand rock]

@sick shale there are no rp missions left

[sick shale]

Check your mailbox in-game incase if your UC were deducted.

[fair fog]

there is nothing there

[fleet temple]

Hello ,PUBG Mobile .iknow that you are very busy due to the large number for messages .I had no problem white my account .my account has been banned for no reason and I swear to do or use external materials and this I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because iam wronged . Thanks you,PUBG MOBILE .
The account id.5296846387
The Neam of the account user. 『TGK』3Omda彡

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet temple.

[trail dove]

no, I was hacked and my account was stolen

[celest shadow]

In order to get your 2 000 UC back as a rebate, you must complete RP missions worth 2 000 points. You will not be able to get the UC back if you no longer have RP missions to complete.

[grand rock]

@celest shadow so, its useless to purchase rp activity pack now?

[celest shadow]

Yes.

[weary wedge]

I am not able to chat in battlegrounds mobile india servers

[plush juniper]

Welcome, Bebji Company. Thank you for the opportunity to speak with you. I am subject to ten years, and I do not violate any laws. I am honest. I ask you to reduce his punishment. He must review my account. Thank you very much. Band Time / 5/6/2021 Hands / 5213614929

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush juniper.

[night cloak]

my account hacked by someone and my account number is : 5145419171, My account was linked with email and twitter and i have all info about my account, I need your help to recover my Pubg Mobile Account

[storm flume]

Please contact the customer service for further assistance, @night cloak.

We provide community support only for the global English version of PUBG MOBILE here, @weary wedge.

[night cloak]

In game i tried to contact the customer service in game but it not working

[storm flume]

Please do not use languages other than English, @eternal relic. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal relic.

[celest shadow]

Only the customer service in-game are able to help players with an account related issue. Please ensure that you answer the FAQ bot according to your issue to be redirected to the proper customer service representative. You will need to accurately provide them with some information to prove your account ownership.

[night cloak]

I have all prove and i just need to talk with a real person in customer service in-game but a bot just end the chat

[glacial mango]

Bring 90fps in Asus rog phone 5.

[placid drift]

Hi i need help about newest version error. Any1 admin or mod can help me in Turkish lang.?

[hallow gulch]

Provide your feedback in #old.

[fair fog]

someone logged into my account and sent all my popularity and spent my uc to their account

[hallow gulch]

If you wish to get assistance with a language other than English, please check our regional communities found in our #735483472432594994, subpoint 3.1.

[hallow gulch]

Make sure to secure your login information. As for the spent resources, they cannot be refunded sadly.

[placid drift]

How can i take my account back?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid drift. Remember to read through #faq before asking questions in the support channels.

[glacial mango]

Many times shared in feedback, already one month now after purchasing the phone, no support.

[opaque crag]

The matching isn’t useful while there are 99% of cheaters every game and they came to get low stats it’s relatively easy to cheat in Android people copy and paste a config file and they get one shot kill magic bullet what the hell is going on with you you can’t even check for some fake config file I get easy matching they are cheating bots(4years old babies) playing with one shot kill esp and stuff and when I get matched in a lobby full of conquerrors they are all cheaters every single one of them with esp and s killing everyone on the map with drivebys it’s really rediculous most of these dudes come from different versions of the game and the security on country specific versions is just outdated

[hallow gulch]

Takes more than one month to adjust a phone's compatibility with specific graphic options. Please be patient in the meantime.

[shadow cobalt]

Is there a new update?

[balmy sparrow]

@storm flume help me in game center assistant not reply why 🥺🥺 please uc purchase payment send successfully but uc not received why this I am already send payment screen shot Send already not action please help me..

[ripe elm]

How to get upcomming pubg mobile update leaks ? Is there any another version of pubg for pubg leaKs ?

[opaque crag]

I report 100+ people daily cheating teams solo cheaters and all but no one gets banned but new account people with upgradable guns cheat with speed hacks and magic billets and never get banned but a friend of mine opened blood Raven and he doesn’t cheat when he squad wiped a cheating squad in military base buildings he got banned for 30 mins for violating user agreements ? What does it even mean ? Which agreements and witch violations it’s ridiculous how you keep the experience boring for fair players and keep the cheaters with 100000+ uc accounts alive it’s a total scam since they have spent money most of them are considered legit

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opaque crag.

[sick shale]

Yes, on May 11. Refer to #news for further information.

[ripe elm]

??

[sick shale]

@ripe elm Can you elaborate please?

[shadow cobalt]

I am getting an error when trying to log in.

[sick shale]

@shadow cobalt What's it? Can you take a screenshot

[sick shale]

You will need to contact customer service to solve this issue.

[ripe elm]

How to get upcomming update leaks of pubg mobile as like season 19 rp rewards,gun skins etc. How to know about it ?

[shadow cobalt]

Do you have a contact #

[sick shale]

We provide support and information only from official sources and announcements. Refer to the link below for information regarding the upcoming update on May 11:
▪︎#news message

[sick shale]

You can contact customer service via login screen by clicking on Help button at top-right.

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[ripe elm]

How does youtubers get upcomming season 19 RP leaks ?

[night cloak]

my acount get banned for any reason my id 543719015

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sick shale]

No information, could be some private beta programs

[night cloak]

My account got hacked what can i do for recovery

[thin maple]

I have a problem

[thick girder]

Do new update help with crash problem

[thin maple]

Any solution for this??

[mortal apex]

What is your login method?

[night cloak]

Email only

[mortal apex]

Feel free to share your concerns in #old.

[mortal apex]

Please contact the customer service in game for account related issues. You may refer to subpoint 5.4 in #faq.

[night cloak]

I tried but in game support there is no option of account recovery

[winged umbra]

Hello. I did all the missions for the lucky egg event and I collected them all but they disappeared. Is this some kind of glitch?

[mortal apex]

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may wait for their response or start again a new conversation, @night cloak.

[sick shale]

The event has ended, and a compensation was sent to the eligible players, check your mailbox in-game.

[warped pagoda]

I found an app called lootboy which was advertised by many German youtubers. There is a pack of PUBG Mobile for 1 euro there you can win from 60-8100 uc is that legit? Can you be banned for it?

[sick shale]

Only https://pubgmobile.com/pay is supported.

[warped pagoda]

Yes i know

But what is this? can you be banned for it if you get uc there?

[sick shale]

Purchasing UC from unofficial channels may get your account banned, yes

[warped pagoda]

It's not a real buy, it's a chance to get something for the game. So this is not an official partnership with pubgm?

[pearl kernel]

https://vm.tiktok.com/ZMebjAHgf/ @lime juniper

[obtuse tree]

Hello how can I communicate together Dema

[sick shale]

Please refer to MENA server for further assistance in this regard, the invitation link can be found in #735483472432594994 subpoint 3.1

[obtuse tree]

I talked about the employee, Dima, I am from PUBG mena discord

[sick shale]

We don't have information about it, it's only available in MENA region.

[sick shale]

It's not, always refer to official announcements on PUBG MOBILE social media accounts

[night cloak]

When does season 19 start (date)

[sick shale]

May 17

[vocal ivy]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 576440963

The name of the account user YŠZ彡やiRatE

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal ivy.

[misty sphinx]

Is buying uc from Seagm allowed or not? Can we get banned ?

[cloud heron]

Why is 6000+2100uc for 109.99€ in france
And 6000+2100 for 99.99€ in belgium?

France

Belgium

[sick shale]

@cloud heron It depends on the taxes charged by the country

[cloud heron]

Ohhh okok thnx

[vestal nest]

profile picture mean banned 10years???

[gleaming coral]

‏Hello I know that everyone is responsible for giving their account information to anyone There are people who have strong accounts and pay a lot of money on them Meanwhile, they don't want to play again and want to sell their accounts for money Well this is something not agreed upon in the game There are people who steal accounts after they are persuaded to transfer money in exchange for the account Then it links the account to an unwanted social media account At the same time, when the thief sees that he will not benefit from the account, he blocks the account for 10 years by activating the account hacker
‏We want to find solutions that can help the wronged party in these matters At the same time, the company does not lose more users It is expected that a large company such as a company, PUBG, can examine any link on the account that the hacker has been activated and banned It can also help the wronged people who have experienced this problem by requesting purchase receipt information and other things that prove that the account is for the person, but there is an undesirable link to the account through which the account has been blocked.

[sick shale]

Not necessarily, it applies on 30+ days suspensions

[gleaming coral]

How about this suggestion?

[tired fractal]

where can i report cheaters?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @tired fractal. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tired fractal]

thanks

[sick shale]

Selling accounts is a major violation of PUBG MOBILE's terms of service...

[gleaming coral]

I know that But there are people who don't want to play again And they want to delete the game But they also want to compensate for the money that was paid into the account By selling it

[steady bay]

Guys just hacked my friends account and unfriended us my friend spent money in this is pls help me get it back for him
I'd-5387353041

[steady bay]

Help!!!!!

Pls!!!!!

[sick shale]

@steady bay Do you have access to your game account?

[steady bay]

I have access to my account

He just unfriended us and he is designing his lobby rn

It's happening now

[sick shale]

@steady bay Please contact customer service via in-game settings and request to unlink the unauthorised social media account. You may follow this conversation:

[steady bay]

But it's logged in with only Facebook

Plus it's my friends account

[sick shale]

What do you mean? You both are using the same login method?

[steady bay]

No

I have a separate account with separate login method

I'm saying that his account was disabled because his Facebook account was disabled and now out of sudden he just got online unfriended us changing dp name etc

[cedar idol]

I changed my result back, how can I change it

[sick shale]

Please once again, do you have access of your account? The compromised account

[steady bay]

He made his account with Facebook

[cedar idol]

By the way, I only speak Turkish, I will translate from translation.

[sick shale]

What result?

[steady bay]

Do u mean my account or my friends?

[scarlet flame]

https://vm.tiktok.com/ZMebMcx82/ he's hacking on stream please ban this account

[sick shale]

How is your account related to this issue? We are talking about the compromised account

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @scarlet flame.

[steady bay]

I'm not understanding what ur saying

[storm flume]

Please contact the customer service for further assistance, @steady bay.

[steady bay]

@sick shale

[scarlet flame]

I cant report

It's closed

[sick shale]

@steady bay Does your friend have access of his account or not?

[steady bay]

No its disabled

[cedar idol]

60 days

[steady bay]

It says disabled but how can the hacker login?

[sick shale]

Unfortunately nothing can be done if he does not have access of his account. Please contact customer service for further assistance in this regard

[spice beacon]

it says failed to login

[scarlet flame]

@lime juniper this guy is hacking on stream please ban him https://vm.tiktok.com/ZMebMcx82/

[steady bay]

So ur saying not to keep hope?

[storm flume]

Please do not use languages other than English, @cedar idol. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

You must wait for the cooldown period to be over, no other way

[cedar idol]

I'm turkish from no speak English

[sick shale]

You may join Turkey server for assistance in turkish language, refer to subpoint 3.1 in #735483472432594994 for the invitation link.

[night cloak]

hi

why i cant purchase uc?

can i know why midasbuy not working ?

to buy UC?

[uneven frigate]

hi, how a can unlink a Twitter fast because somebody wants to steel my account and he linked a Twitter, I need help please

[gleaming coral]

twitter new link?

[uneven frigate]

yes

the Twitter just have like 2h linked

[gleaming coral]

you can not unlink because it new link , after 21day can unlink twiteer

[green vine]

Why pubg are returning old season most rare skins ? No more special accounts .. thank you pubg team

[night cloak]

@night cloak sorry to tag you just to tell why its not working

any idea to get it fix :/

[gleaming coral]

Make sure your card has funds and that the information is correct

[night cloak]

bro im not stupid to try without funs i got enought funds

funds*

[gleaming coral]

Then try charging from another browser

[uneven frigate]

and how i can play if he hace access

[gleaming coral]

Contact customer service in the game

[normal fulcrum]

Please contact support of Midasbuy from their website

[heady bloom]

Please remove all hackers in this stupid game or I'll uninstall. The underground hackers are back and they're so annoying. I can't take this anymore

[night cloak]

@night cloak my account was banned for 10 years recently for no reason I didn't use any Hacks,3rd party apps or vpn and when i tried to file claim it said Violation of agreement I tried reaching out to tencent through mail they said to contact in game customer support i did thay too but everytime a bot repliea Can You please atleast reply ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[heady bloom]

Please remove all hackers in this stupid game or I'll uninstall. The underground hackers are back and they're so annoying. I can't take this anymore. What happen to the security inspection in loading page?? Are they fake as he!!.

For god sake in the name of Jesus. Don't make me broke my phone screen again

[night cloak]

@heady bloomWrong channel. Use #old.

[night cloak]

@night cloak sir any message for him?

@night cloakThe bot DMed him a message.

[heady bloom]

So what?? So I can spend every 8 hour whenever ever I encounter thousands of hackers from every game I just lost.

You need to take out the slowmode

[night cloak]

Remember, @heady bloom, this channel is for the community members to help each other. The devs are in #old.

Muted

@heady bloomUse #old.

[unkempt wave]

My account email linked how do i unlink it? i got the email and the password.

[night cloak]

@unkempt waveUnfortunately, no unlinking feature as of now.

Hey where is the place to report bugs in game

#old.

Thanks!

@runic mauveiPad is a mobile device and mobile players are matched with mobile players.

[runic mauve]

@night cloak hmm ok

[junior gust]

I want help because of the unfortunate airdrops

[surreal geode]

iPad have a huge advantage against phone players, should consider that

[uncut marlin]

Can we have a 1 by 1 conversation @night cloak the only reason is my account got hacked by someone.

[night cloak]

@uncut marlinYou will need to contact the customer service, unfortunately.

[uncut marlin]

Where can I contact them, cuz everytime i send them from gmail, they told me to use the repair and idk what to do tho.

[snow plank]

Hi PUBG MOBAIL team I would like to speak to an advisor I don't want an automatic text s from you please could I speak to an of your team thanks

[night cloak]

@uncut marlinThe email is for general inquiries, just like this Discord server. You can find the customer service in your game settings.

@snow plankWhat's the issue?

[uncut marlin]

If I can contact them, then why would I go up here to find help.

[night cloak]

Can I ask question about pmnc uk

[violet pagoda]

I need help with my account it was hacked and how I dont have access anymore

[storm flume]

Please contact the customer service for further assistance, @violet pagoda.

[violet pagoda]

how do I do that?

[night cloak]

Hello, my friend has his account banned with the violation of user agreement reason. What does that mean and i can guarantee that my friend hasn't cheated in the game ever. How can he get his account back? Thanks.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @violet pagoda.

[hallow gulch]

Tell them to refer to subpoint 2.12 in our #faq channel.

[night cloak]

Thanks

[analog violet]

I have been banned for 10 years without a reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog violet.

[tame ore]

@violet pagoda help i have been ban for 10 years without any reason i m simply login daily and the violation of user agreement is shown and ban me for 10 years why ?? I want help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame ore.

[atomic dawn]

I have been banned for 10 years without a reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic dawn.

[obsidian hill]

Pubg account hacked, need assistance with unlinking account of the hacker

Please help

Need assistance, all UCs lost

[stark rampart]

I just want to know the requirements to get the api of pubg mobile. As we can see the api is available for PC version. It will be more fruitful to manage the tournament with lots of data and we will be able to provide a quality streams. So can you help me with that.

@polar marsh

[unkempt wave]

how can i fix this

[uncut marlin]

Lol :)) just like me you got hacked

[placid drift]

I have same problem.

[onyx hamlet]

it changes your account's src file so that you can't log in with the current version

[rose rock]

:( why was blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose rock.

[unkempt wave]

how do i fix iy

[silk crag]

[hallow gulch]

Please wait for the next update to fix your issue.

[uncut marlin]

:)) well you know, after i got that screen yesterday, my ingame name changed to arab

[silk crag]

![catok](https://cdn.discordapp.com/emojis/789725033123676180.webp?size=128 "catok")

[cinder galleon]

The game is full of cheaters..is impossible play!!

[astral thunder]

Can i unlink account before 7 days

???;(

[smoky horizon]

I also have the same problem.

[smoky horizon]

How do they manage to do that?

[hallow gulch]

Unfortunately, skipping the cool down is not possible.

[hallow gulch]

They modify the game's files.

[astral thunder]

Ohh..
Why does my tdm gets stuck it doesn't start.i can't see my teammates enemies. No guns no ammo.. nothing..tried repairing...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian dome.

[prisma vine]

My Game id hacked by hacker o report it in Game chat they couldn't help me get recover my game id how can pubg mobile do this if pubg mobile didn't get my id back I will take ligel action against pubg mobile company I swear off good I spend 15k paund on my id 😥😥

[little quiver]

@hallow gulch

@torpid quail

[candid apex]

Open Sesame 5 achievement not updating itself from last 2 weeks inspite of meeting the criteria

Player id - 5180665199
Device - redmi note 8 pro
Server - Asia
Wifi - Jio broadband

[serene bear]

hy Pubg at which time update commiing to official website???

[olive dove]

Make sure you achieve the weekly limit which is 550 mins and you dif not reach the season limit which is 3000 mins.

[storm flume]

Please contact the customer service for further assistance, @prisma vine.

[olive dove]

The new update should be available by may 11th.

[serene bear]

hy Pubg at which time update commiing to official website???

[astral thunder]

Whats the difference between DNS and VPN?

[little quiver]

@olive dove

[olive dove]

#news message

[olive dove]

Yes?

[little quiver]

I need help in an account that been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little quiver.

[prisma vine]

@storm flume I did contact them Ingame they doesn't care anything

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @prisma vine.

[lunar lodge]

Hello, how are you all? I took a ban on my account in the game for no reason. All I did was to switch my Red Magic mobile device to the iPad Pro 2020 and played almost 10 games or more and then the ban came for no reason. I did not violate the rules of the game and I am playing the game from the fourth season. The support team can help me. This is my game identification number 5169762568. Please help me as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar lodge.

Please refer to the private message from @polar marsh for further information, @simple socket.

[night cloak]

Why cant i draw my silver fragments?

It sucks if u really gotta buy uc i just wanted to have the clothes its been a week ive earned it

[jade nest]

Because you finished the maximum number of draws which could be made with silver fragments,that is 5.

[night cloak]

Oh alright thanks

[solid heath]

When will we get Godzilla*PubgM update

[jade nest]

11th May@solid heath

[solid heath]

Thanks

[obsidian hill]

Pubg account hacked, need assistance with unlinking account of the hacker

@polar marsh please help

[thorn apex]

@obsidian hill Contact ingame customer service please.

[obsidian hill]

Not very helpful, have been contacting and providing information since like 12 hours, no proper response @thorn apex

[thorn apex]

You'll receive a response soon, we can't help you with account related issue unfortunately.

[sly halo]

Report

How to report piston

Any Admin online

Cheaters

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @obsidian hill.

[sly halo]

Amd scamming people in telegram

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sly halo.

[feral forge]

for further information, please check it up on Google, @astral thunder.

[sly halo]

Why deleting my message

[astral thunder]

For what i am confused?

[clear spindle]

Please report them via the form when it's available, this channel is not for such, @sly halo.

[sly halo]

Ok

But it's closed

[feral forge]

for the question that you've asked earlier.

[clear spindle]

when it's available.

[astral thunder]

Dns and google difference?

I already did it.. i am here for further info 😒

[clear spindle]

What further information do you need?

[astral thunder]

Nothing more still stuck with that tdm glitch. 🥺🥺😩

[clear spindle]

I remember telling you to change the ISP, if possible.

[astral thunder]

Its not positive now since lockdown is too strict here 🥺 ..so just tryin to find a new solution.. 😩

With new ppl. 💜.

Possible*

[clear spindle]

Contact your ISP and if there's something they can do, or else switching to a different network is the solution.

[astral thunder]

I did..

Someone told me to unlink my account and link with Google play and that would help(.to solve tdm glitch). just waiting for 5 days to get my account unlinked 😩 and check if it could help.😅

[crystal shadow]

is the beard comming in s19 or not

[clear spindle]

Keep an eye in-game.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[desert marten]

When does the girl's face come back?

[celest shadow]

We do not have any information in this regard.

[thin ore]

Hello sir
I have problem
When I join room it shown me that
Version do not match but my version is up-to-date
Is there any solution bcz I am not able to play scrims

[gleaming grove]

Can I contact a supervisor I have a problem 😥 (ban)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gleaming grove.

[celest shadow]

Please report the issue in #old.

[thin ore]

Ok let's try this thanks

[edgy haven]

My account is hacked

I can't open pubg

[celest shadow]

Please contact the customer service in-game for further assistance, @edgy haven. You can contact them via the Help option from the login menu.

[unreal knot]

hello pubg mobile team, my account was banned from the game on May 7, 2021, I did not use any illegal programs or cheats, I think this is an unfair transaction and I request my account to be reviewed, thank you.
(pubg mobile id 5120123297)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unreal knot.

[night cloak]

Hacker using his google play account to login my id i want to unlink his google play account

[upper matrix]

Hello
Some random player were come and than they abuse me and kill with grenade

Please help to ban them

I reported them griefing

This is the match timing

[plush quarry]

plz help me .my account banned for 1week without any reson

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush quarry.

[upper matrix]

And the player id who are report as griefing

@polar marsh PLEASE help me

@celest shadow please help me mam to sort out this problem

[celest shadow]

What happened?

[upper matrix]

See above

The chat

Pubg teamPlease review that match again

[celest shadow]

You have already done the right thing, to report the players of griefing, @upper matrix. All you need to do now is wait for the reports to be processed. If a violation is found, they will be punished accordingly. There is not much that we can do here on Discord. Thank you for your understanding.

[upper matrix]

But I have checked questions tab in ban tab there was no there name

[celest shadow]

If they are not cheaters, they will not appear there, @upper matrix.

[frozen wedge]

@vagrant forum hi ,i see alot people on tiktok using this command to reset their rank to bronze "Unrequited love...2021.05.09" is that true ?

i dont believe it ,i just want an confirmation so people dint fall on fake info like this

[upper matrix]

But one have Knocked me and than a other have rushed on me

@vital sluice please help

[night cloak]

I got no reply from pubg help and support in game what should i do now @celest shadow please try to help me

[agile thorn]

I want to report

[frozen wedge]

@thin halo hi ,i see alot people on tiktok using this command to reset their rank to bronze "Unrequited love...2021.05.09" is that true ?

i dont believe it ,i just want an confirmation so people dint fall on fake info like this

[celest shadow]

Do you mind sending the link to this video?

[celest shadow]

Please be patient for their response. You may refer to subpoint 5.5 in #faq for further information.

[celest shadow]

What would you like to report?

[little hull]

There can be contact with support from within his game, but the response to it, there is no contact with support from within his game, unless the response, is sure that there is a player to add and an old player in his game. I paid a lot of money on my account, why does it go like this without any injustice. I want you to tell me what information requires me about this issue to be resolved.

[low kelp]

I'm getting this error. But there is no new version available

Any idea to solve this ?

Tried reinstalling.

[languid timber]

@low kelpdelete app and whole data ...data>com.tencent .ig..then clear data of play store and download again

[low kelp]

This is not available in Play Store as of now right ? Downloaded from pubgmobile.live/apk

[stable ether]

last day of current rp?

[night cloak]

15th of may, @stable ether.

[frigid quarry]

anyone have issues with emulator pubg mobile?

this file stops me from loading pubg mobile emulator

even i restore it

[night cloak]

My friends pubgm account got banned for 10year and idk how that happened can you help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[stable ether]

@night cloak
thanks

[storm flume]

You can now access #emulator-chat and #emulator-support, @frigid quarry. Revert this at any time by sending .emulator in #481204134859505684.

Please contact the customer service for further assistance, @low kelp.

[low kelp]

Thanks. Solved the issue for now

[little hull]

My pubgm account has been banned for 10 years and I wonder how that happened, you can help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little hull.

[native relic]

I need support, i cant log into my accoutn with gmail

[celest shadow]

Thank you for sharing the video, will remove it now, @frozen wedge.

[frozen wedge]

no problem ,i just wondering is that true ?

[celest shadow]

I am unsure. You may report it to the customer service in-game and see if they can verify this information.

[frozen wedge]

Okey thanks anyway ,

[soft swift]

if i change server to south america and play in asia server with my friendz will i get ban?

[mortal apex]

It won’t. You are free to change your server, but remember that once you change it, you won’t be able to switch it back to your main for 60 days.

[soft swift]

mam i am having some warnings about please adhere to the user agrement or something like that

[cosmic night]

<@&481161015728406538> @merry sandal why I can't send screenshot in in game support

[onyx dagger]

You may upload the screenshot on Imgur, and then share the link to them. Also, please do not mention the Moderator role for such.

[cosmic night]

No screenshot uploading option

[cosmic night]

What is Imgur

[mortal apex]

Read and abide to them.

[soft swift]

https://cdn.discordapp.com/attachments/739889113917816932/840858976270024704/unknown.png

[onyx dagger]

An online website where you can upload images.

[soft swift]

@mortal apex i gave a ss above what should i do now

[night cloak]

If I spend 200 DOLLAS do you think I can upgrade blood Raven level 2 to level 4

[thin halo]

Depends on your luck

[night cloak]

Hmm 🤔

What do you think Ms. Izzy

[thin halo]

If you’re feeling lucky to upgrade your blood raven to level 4 by constantly getting the materials in each spin, yes. If you have to buy the materials, it will take more money to get them.

[thin halo]

Well since you have level 2, you might get them but if you’re having bad luck, then no.

[night cloak]

From my luck I had to waste 20K UC to get the blood Raven outfit

I didn’t even get it I had to buy it with coins

[thin halo]

Then, it will be a bit tough.

[night cloak]

What if I buy UC from midasbuy 🤔🤔

My luck could be better 🤔

[thin halo]

You have to click on the agree & abide. If you don’t have any suspicious app/file installed or using cheat/hacks, you should be fine.

[vagrant onyx]

Nah that does not give you extra luck

[paper owl]

I just wrongly clicked no for 18+ gameplay management system.now am in conqueror push.can u please help me.it is showing like it will change after 1 month

[night cloak]

Unfortunately, there’s no way to undo your selection, @paper owl.

[paper owl]

Can i use private vpn .is it safe to use

[night cloak]

Using VPN is not recommended from us, @paper owl. You can use it on your own risk.

[worldly chasm]

Hello. I beg you to put me in touch with some kind of official representative of the game. a very large security hole has appeared in pubg accounts and if this is not resolved very quickly it will affect the entire game as a whole, there will be hundreds of thousands of victims. no kidding please note I am absolutely serious now

[lucid dust]

😭😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid dust.

[night cloak]

@worldly chasm If you have any details or evidence, feel free to share.

[worldly chasm]

I'm not worried about my account, it's just that this problem will be very global if not solved now

[raw matrix]

My account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raw matrix.

[night cloak]

@worldly chasm Which problem?

[storm flint]

hey i need help

[night cloak]

Yes?

[worldly chasm]

if I share the details here, it will be bad

[night cloak]

You can DM me.

[storm flint]

My account has been banned for a while and I have not done anything. Prohibited 10 years. Just an update of the emulator came. I play a computer and an update of the emulator came. I live in Iraq and we have very weak internet. When I updated the game, I entered the game and entered the account. He told me Band 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm flint.

[willow briar]

@vagrant forum is it true that the voucher we will get for redeeming godzilla or gorilla will not be free and will be in lucky spin ?

[vagrant forum]

There is an event for obtaining buddy vouchers but whether you can redeem the companions for free or not isn't confirmed at the moment.

[willow briar]

@vagrant forum is this a spam ?

[shell atlas]

My account was stolen, what can I do?

[storm flume]

Please contact the customer service for further assistance, @shell atlas.

[shell atlas]

how

[rugged temple]

My 3rd mail is losted.how can i unlink my 3rd mail.🥺

[mint echo]

Hi, my account has been banned for 10 years for no reason Can you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mint echo.

[rugged temple]

I want to unlink my account

[flat cargo]

@polar marsh there’s a document saying that ROG 5 and the red magic phones are not allowed in official competitions, pmco and pmpl.

Is this true? I have to purchase a device and I need to know before I do so.

[night cloak]

@flat cargo The documents are not official. Feel free to purchase any phones you like.

[flat cargo]

Thanks a lot. I was getting confused with people saying not to purchase a ROG5

[night cloak]

@rugged temple Unfortunately, unlinking email is not an option yet.

@flat cargo But ROG 5 only supports 60fps as of now. Make sure to choose the devices according to your need.

[flat cargo]

I thought it did 90. I’ll check on other options too. Anything you would recommend apart from ROG and iPhones?

[night cloak]

You can ask people in the the #pubg-mobile for suggestions.

[flat cargo]

Thank you for clarifying the initial query. Have a good day 🙂

[thorn spoke]

Where can I request a help to change my server? I have accidentally changed it from asia to north america. Can someone please help me?

[night cloak]

@thorn spoke Unfortunately, you cannot change server before the cooldown period ends.

[thorn spoke]

That's sad. I was pushing through Ace tier but my niece changed my server.

[night cloak]

Make sure to never share your game with someone else. Not even with your niece. As it is against the game rules.

[thorn spoke]

Guess I'll have to wait, and uninstall it for now because I cannot play completely because of the lag issue it is facing with the server. ☹

[storm flume]

Please use #matches to share custom match details, @fleet marsh.

[night cloak]

You can still join a friend and play in your server. It is just you cannot play solo.

[thorn spoke]

He just played with my phone and changed it.

[fleet marsh]

Ok

[thorn spoke]

The server is too laggy even on the lobby.

[night cloak]

I mean you can play on Asia server if your friends are playing in Asia server too. Only duo and squad.

[obtuse valley]

Where can i report hackers / cheaters?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @obtuse valley. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[obtuse valley]

Not ingame tho, since i havent matched with this cheater but he posts videos of him cheating

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @obtuse valley.

[celest shadow]

You can report their channel or page through the form when it opens up again on Monday.

[obtuse valley]

Its a person on facebook tho. They dont have any YT channel

[celest shadow]

You can report their Facebook page through the form on Monday.

[obtuse valley]

Ok, I'll report on monday

[celest shadow]

Thank you for your cooperation.

[wanton geode]

When the s18 rp will get locked?

[celest shadow]

The new season starts on May 17, @wanton geode. We highly recommend reading the 1.4 patch notes announced in #news.

[solemn zinc]

‏Hello and congratulations from AFKxBeast
‏ID5577163098
‏APPLE ID - [e-mail]
‏fan page facebook - https://www.facebook.com/gaming/AFKbeast
‏Your system last week decided to give me a ban for the reason I broke your rules
‏I want to point out that I've never broken your rules
‏Never used cheats
‏I broadcast all my games on facebook My page is called AFK Beast
‏Link https://www.facebook.com/gaming/AFKbeast
‏On the day I received Ban all the games were live as soon as I finished the broadcast everything went up to my page you can go in and see everything from my side you will see that I did not play with cheats
‏I ask the pubg company to consider me and take down my ban. I thank you. I attach my page to the file.
‏And in addition it is the last live from the user before I received the ban
‏https://www.facebook.com/AFKbeast/videos/467553574540643
‏As-R Thank you very much for your understanding

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn zinc.

[pallid briar]

As it shows at the bottom of the Rp section,it should get locked at May 15 and the new season will start from May 17 as Piston said.

[turbid canyon]

Hello PUBG community.
My id was hacked yesterday. I logged in and it showed the id is logged in another place. Although no one has my id. After entering the game with a third link I saw my name and flag changed, my partner removed. All of these did the hacker. And I only had facebook logged in. But after the id got hacked, I saw a twitter id linked too. That twitter is not mine. I changed my fb pass quickly. The Twitter account needs to be unlinked as soon as possible because that's not mine. And I'm from Bangladesh. Now the hacker frequently enters my id and tries to unlink my Facebook account from the game. I've been buying rp for the last three seasons. I have all the transaction records. Please help me. Thank you.

[feral forge]

please contact the in game customer service for further assistance, you may refer to the steps in this screenshot as reference, @turbid canyon.

[cloud heron]

Do i get my points if i get killed by a hacker?

I heard some rumors

[flat kite]

My account has been banned for 10 years, and then my second account has also been banned.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat kite.

[feral forge]

if the cheater that killed you gets banned after you reported them, you will get back the points you lost from that match, @cloud heron.

[junior mantle]

I was unable to login since yesterday..after in game update..it was showing that "account has been logged in with a newer version......"

[storm flume]

Please contact the customer service for further assistance, @junior mantle.

[turbid canyon]

Thanks @feral forge , and I have contacted the support and I sincerely gave all the correct information. But still they say this

[junior mantle]

Unable to find solution from them

[manic siren]

My account was linked to my social media, Facebook. Starting yesterday, when I log in, I am not logging in to my account. I have tried to log out, tried to repair, don’t know what to do. While I was on, someone else logged in and kicked me off. I briefly see a message that says something like, “failed to unlink account”. I tried in game support but was no help. Where do I go to escalate this?

Further to my issue, I had all my stuff in my inventory but it’s not me. Character different, server is Europe, I’m NA. Definitely an issue on game server.

[feral forge]

you will need to contact the in game customer service as only they can assist you will account related issues, and for the newer version error, you will need to update your game on May 11, and it will get fixed, @junior mantle.

[turbid canyon]

What should I do now? I'm really in risk with my id. I need help.

[junior mantle]

Okay @feral forge

[feral forge]

something must be incorrect or missing from the informations that you have sent to them, therefore they are asking you again, so please do check and try to send again all the valid informations to them in order for them to assist you further.

[turbid canyon]

Ok

[rustic condor]

If the agent said that,the problem was just that?

[feral forge]

please provide them the payment receipts in English language, @rustic condor.

[rustic condor]

I had a problem with my account,i had to unlink 2 accounts that was hacked,i answered to agent to his questions and now he asked me that...what i wanna know its if just the payments was wrong

Or not smth else

[feral forge]

are the receipts that you sent to them were in English, @rustic condor?

[rustic condor]

Yes

I sent the receipts now

And i hope its everything okay now

[manic siren]

So I found that my account was hacked. I changed my Facebook password and logged them out of all devices. How long do I have to wait to change my in game name back and change my server back to NA?

[normal fulcrum]

You can change your ign if you have a rename card @manic siren. However, there's a 60 days cooldown to change server. You can check how many days are left in basic settings

[manic siren]

They unfriended everyone, left my clan, changed my settings, spent all my money. Ppl suck.

[normal fulcrum]

Really sorry to hear that. You can use 2FA on your social media to secure your account

[manic siren]

Game says email is linked but I don’t think I have done that. How do I see what email address is linked or remove any linked emails?

[normal fulcrum]

You have to contact customer support and ask them to unlink email. You will be asked to proof ownership of the account by providing details such as 1st purchase receipt and date of registration.

[manic siren]

Been playing since season 2. How do I prove that?

[normal fulcrum]

Prove what?

[manic siren]

First purchase receipt or date of registration

It was three years ago, how do I prove that?

[regal shadow]

Hi my account was blocked due to a bug in Team Fight to the death I was told to shoot on the heels after 3 minutes I was banned and I have been in the bath for almost a year although I have not used anything my device from which I played: xiomi mi play I live in Dagestan in the City of Derbent The name of my Wi-Fi Denis I'd my banned account 5536288043 I ask you to Unblock My Account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal shadow.

[normal fulcrum]

You have to tell the date and share the receipt copy when they ask

[storm burrow]

Hello i got banned for 7 days and my rank reseted will i get my rank back?

[wanton geode]

Can I purchase rp on 14 too?

[viral patrol]

When is pmnc matches start guys ? Date of the match I need or can I find them ?

[night cloak]

No. You have to rank up again.

@viral patrol No such information, unfortunately.

@wanton geode Yes. You can purchase on 15th too.

[wanton geode]

Thank you so much for the info

[night cloak]

[cedar merlin]

Can anyone please help me my account gor hacked and the hacker linked his number with my account

[night cloak]

@cedar merlin For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.4 in #faq for further instructions.

[cedar merlin]

And i am unable to dekink it

Now he has used some 3rd party plugins due to which my account got banned

@night cloak i contacted them they said pubg is banned in india they can't help

[night cloak]

@cedar merlin We cannot help you either then. Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

[pallid briar]

Yes you can buy Season 18 Royal pass till the RP gets locked.

[cedar merlin]

@night cloak once indian version is released can i link my global id with the indian version

[night cloak]

No such information, unfortunately.

[cedar merlin]

How can I delink the number and email from my id@night cloak

[night cloak]

Please use #chat as we cannot help you.

[calm zinc]

I need help with all talent prize that i got on mail that iam pmco eligible

Is this group stage invite ?

[night cloak]

Yes. You and your team will be invited to the group stage next season.

[cloud heron]

Even if its 40+ -?

[feral forge]

it doesn’t matter how many points you lost, as long as you reported the cheater that killed you, and they get banned.

[willow briar]

@vagrant forum is this a spam ?

[vagrant forum]

Any official announcements will be made in #news. That image is not officially confirmed.

[willow briar]

thank u @vagrant forum 🙏🏻

[night cloak]

when will the metro royale reset?

@vagrant forum

Last time to see my poor inventory : (

[vagrant forum]

Metro Royale will be taken down for improvements in version 1.4. The update will be released on May 11th.

[cloud heron]

Okkk thnx

[radiant dirge]

lol what happend to the game so many hard zone shifts

[calm zinc]

Thanks , but when the invite will come on mail , i entered information contact

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate wolf.

[storm burrow]

Why did my rank reseted

[mortal apex]

Your account was under a security check, so once they have found that it didn't show any suspicious activities, you have been unranked, @storm burrow.

[sacred sonnet]

I am unable to find the link for
ios .
Plz provide

[night cloak]

Okay thanks, I thought metro will be taken down for like 1 season for fixing bugs

Can u explain that for a little

[low bobcat]

I'm a PUBGM streamer and I got copyright from UMPG publishing ( pubg theme flute nepali ) even they don't have rights to do that please help me.
I got copyright on my most of streams even when I haven't used any copied content, I just used pubgm's internal music or pubgm's original theme music.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @low bobcat. We may otherwise have to mute you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little pagoda.

[clear spindle]

Refer to this, @night cloak: #news message

[clear spindle]

Link for?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe ice.

[crisp sequoia]

The official Pubg mobile instagram page has send me a message that I have won xiaomi mystery box, so I send my address and it’s been 2 months and still no response. Private message for proof

[mellow lily]

Where do I report hackers

In here

[night cloak]

So will the metro still be on?

For 1.4

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @mellow lily. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[clear spindle]

It will be removing after the update, @night cloak.

[night cloak]

Oh rip

But its good to bring down

[mellow lily]

Can I submit any other format in that Google form or only youtube?

[night cloak]

Cause it have so many bugs

[clear spindle]

Please DM me the details and the screenshot of the conversation.

[crisp sequoia]

@clear spindle Ok

[clear spindle]

You need to upload the video in YouTube, @mellow lily. More information can be seen in the form.

[mellow lily]

Bruh... why no other links are allowed? Like streamago it'll just convert tht video into a link

[mellow lily]

Anyways is this a glitch or is he just using speed hack

Cuz I saw another guy while playing with random using the same thing

But he openly admitted he was using speed hack, no recoil, no sky, no grass he was knocking people 300m away with m7 6x spray

[clear cape]

My friends id linked with Facebook hacked what to do

[clear spindle]

It is easier for us when you upload the video in YouTube.

[mellow lily]

But is that a hacker or glitch abuser?

[night cloak]

Hello
I lost access to my email via the feature (phone number and email) and can't track my progress again and I've played the game for two years and it's all gone by a minute, please don't make me lose hope unfortunately I've called in-game support to change the email, but it's no use, And I have all the information about the account, for example devices that have logged into the account / service provider / account creation date (approx) / setting of the season that I purchased / etc .. Please help me change it .. I appreciate your continuous and continuous efforts. thank you.

[clear spindle]

Please inform him to contact the Facebook's customer service and in-game, @clear cape.

I'm not sure about that, try reporting the user, @mellow lily.

Contact the in-game customer service for account related issues, @night cloak.

[mellow lily]

么BEG؄CAPTAiN 5340463779

He is literally there in my recently lol😂

[night cloak]

I think this response is automatic for everyone
Unfortunately I contacted but no use ... Please help me

[half vessel]

@clear spindle why mrcybersquad got youtube guidelines strike on youtube

[clear spindle]

Refer the pinned message and do not repeat the same question, @half vessel.

[storm flume]

Please refer to this channel's pinned messages for further information, @half vessel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[clear spindle]

Please do not troll in here and asking for cheats in server members' DM, @clear cape. If we came to see further reports from you will be a suspension.

[crisp sequoia]

How to get roles

[keen wren]

Hi.. I would like to know if the frame rate on pubg is decided by the game or by the device model... As before the current update my device supported 90fps option... I'm using realme X50 pro with Snapdragon 865

[night cloak]

I am unable to login with google play?

What to do?

[hallow gulch]

Refer to our #735483472432594994 for further information.

[hallow gulch]

Certain graphic options do depend on the device model, outdated chipsets will no longer support the option in question.

[hallow gulch]

Please provide a screenshot of your issue/error.

[keen wren]

I was able to play in 90fps option in January.. and was not able to play for 3 months.... Now that 90fps option is Missing so I asked..

[hallow gulch]

The option now requires higher and newer chipsets.

[gleaming coral]

Hello I contacted customer service to retrieve my account And send all required information I have been waiting for two weeks for a response When can they recover the account

[urban robin]

my account got hacked , need support

[astral pond]

Hi Mod, problem is with my grenade and smoke skins it doesn't appers the skins even i repairs my game twice a time but still same.. kinldy reply me with solutions thanks.

[high kettle]

I had a hacker log in by his twitter for a month. Pubg did not help me and now this happened

[devout sinew]

@PUBGMOBILE I am not able to sign in after installing twice in two different devices. one is VIVO V19 and other is REALME X3 SUPERZOOM... They both are displaying the same error like "Account has been logged in with a newer version of the game, and can no longer log in with an older version. Please update to the newest version. My user name is SANGREROJO and using play games for signing in game. Pls reply

[urban robin]

hacker logged my account with twitter but i've access with my facebook but i can't login please help

[stoic narwhal]

Hi, i’ve got this warning appearing for like 5 times now. I play with iphone and downloaded the app from the app store. Can someone please help?

[devout sinew]

Numeric user identification- 5115627174
Device- VIVO V19 and REALME X3 SUPERZOOM
Country - India
Connection type- Wifi (4G)

[gritty glade]

May i know about Wegame? What happened with wegame now? It's not shown in PlayStore.
Wegame previously part of PUBG MOBILE!

[twilit ember]

Hey PUBG-M Support Team , I want to till that I got banned on my PUBG-M account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed . i think there is someone hacked my account and played with hack that mean its not me and ask me for anything to prove that is not me hope you'll check this issue as soon as possible .Thanks PUBG-M Team .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twilit ember.

[hallow gulch]

Submit your feedback in #old, @devout sinew.

[gritty glade]

@hallow gulch

[hallow gulch]

Please read the user agreement before you proceed with playing.

[hallow gulch]

I do not know about that. Perhaps asking in #pubg-mobile would help.

[hallow gulch]

Patiently wait for the next update to solve your issue.

[hallow gulch]

Sumbit a report in #old please.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @gleaming coral.

[gritty glade]

Wegame is a mobile application which is directly connected with our PUBG MOBILE account.
After successfully linking, our whole account managed in the Wegame Apk, even it's send push notifications for newly online appearing friends.

[astral pond]

i already submit there

[urban robin]

!PIXEL but the hacker can eat my account

[gritty glade]

@celest shadow you also don't know anything about it bro?

[storm flume]

Please contact the customer service for further assistance, @urban robin.

[hallow gulch]

The channel is well monitored, the team will take action once seen.

[urban robin]

I've already contact and submitted documents

[thin ore]

@hallow gulch plz solve my issue no one answering me

[hallow gulch]

Please be patient in the meantime.

[urban robin]

how much time it can take

[hallow gulch]

You will not get an answer, however your report will be reviewed.

[hallow gulch]

Refer to our #faq subpoint 5.5.

[thin ore]

But plz is there any solution available

@hallow gulch If there any solution for my issue plz tell bcz I am not able to play scrims

[celest shadow]

Unfortunately, I do not have any information in this regard.

[stoic narwhal]

I’ve read them and i am a clean player. I never played with a hack i don’t know why it keeps on appearing to me

[gritty glade]

👍

[thin ore]

@celest shadow plz help

@celest shadow I am very sad bcz no one help me in this official server

[celest shadow]

What is your issue, @thin ore?

[little jetty]

I want a server official

[thin ore]

I am not able to join room it shows that your version do not match
But my game is up to date
I am not able to play scrims plz help me@Piston#0007 🙏

@celest shadow plz if there any solution plz tell me plz🙏

[little jetty]

Hey PUBG-M Support Team , I want to till that I got banned on my PUBG-M account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed . i think there is someone hacked my account and played with hack that mean its not me and ask me for anything to prove that is not me hope you'll check this issue as soon as possible .Thanks PUBG-M Team .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little jetty.

[celest shadow]

Please make sure that you join rooms that are hosted in the global English version of PUBG MOBILE.

[night cloak]

Dude I can’t get rename card coz whenever I buy UC I try to buy rename card and it says I can’t so then I reload my game and there is now no UC
This happened multiple times and I’m literally getting scammed for my money

[empty pier]

5577163098 id pubg
nickname AFKxBeast

Dear pubg mobile I got a ban for the second time in two days I play according to the rules of the game without any cheats I have a fan page right now about 1800 followers who really like my live on Facebook
This is the link to my page https://www.facebook.com/AFKbeast/
I expect you to check my account look at the Facebook page and see lots of hours of play without any cheats and return it to me as soon as possible so I can continue to enjoy the game along with many more viewers Looking forward to your reply soon best Regards

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty pier.

[thin ore]

@celest shadow yes room is hosted in global English version
When I want to join room with I'd pass it shows this error
But when someone invite me in room I am able to join
In scrims we get I'd pass how can I join I am igl in my squad

[night cloak]

@thin oreAre you trying to join tournament room?

[thin ore]

Yes but not big tournament

T2 customs

If there any solution?

@night cloak can we talk ?

[night cloak]

@thin oreLooks like it is a bug. Could you report in #old?

[thin ore]

@night cloak I already reported but no one helping

[night cloak]

Let the dev look into the issue.

[brazen pagoda]

Is there a fix for my account being logged into a newer version? It says that and says I can’t log in with older version and tells me to update to latest version. I have the latest so I’m not sure what’s going on. I tried to google it but the fox they show I don’t want to download a file explorer and potentially get banned for it

[night cloak]

Bro...

[crisp mason]

Hacker!

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @crisp mason. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[thin ore]

@night cloak who is dev now

[brazen pagoda]

Um hello? Anyone know how to fix the issue I have? Says my account has been logged in with a newer version and I can’t log in with the old version. Wants me to download the latest version, but I have the latest. I literally was online yesterday

[celest shadow]

Please contact the customer service in-game for further assistance in this regard. You may wait for the new update on May 11 and the newer version error will automatically correct itself.

[paper spear]

Hi. how can i fix this

[brazen pagoda]

Yeah I tried the customer service thing and that is a joke. So I guess I’ll wait til the 11th

Thank you

[night cloak]

@thin ore Dev means developers.

@paper spearUnfortunately, you cannot fix it on your own. Wait for the next update. But that still doesn't guarantee a fix.

[night cloak]

U gon help me with my issue?

[median bough]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @median bough. Remember to read through #faq before asking questions in the support channels.

[median bough]

I found pubg app hacked

[thorny wadi]

Where is the channel for reporting cheaters?

[median bough]

^

[night cloak]

@median bough Please report it to the customer service in-game.

[median bough]

@night cloak ok

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @thorny wadi. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

@night cloakDo you have any video evidence? If not, could you try to purchase one more time while recording?

[balmy rose]

I have to ban one cheater

[night cloak]

@thorny wadi It is temporarily closed. You can use https://bit.ly/3soBavK soon.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @balmy rose. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

Check Dm

[thin ore]

Is there any devloper here to solve my problem

[sick shale]

@thin ore What is the problem? And no, game developers are not here

[thin ore]

I tell so many times my problem
But I again explain I am not able to join room it shows that your version do not match but when someone invite me in room I am able to join but when I try to join with I'd pass it shows me that plz help @Rebel#0434

@sick shale plz help

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @shell kindle.

[thorny wadi]

Why was the video not accepted

[sick shale]

Copy the video code (As shown in the highlighted example), not the whole link...

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @thin ore. You can also submit a report in #old in compliance with the channel's pinned instructions.

[thin ore]

I already reported in #old but no one helping me

[sick shale]

@thin ore it's a bug and hopefully it will be fixed by upcoming update on May 11, that isn't confirmed by the way. Follow the previous message to report the bug and it will be reviewed by the team as soon as possible to get it addressed.

[thin ore]

@sick shale ok I will wait till 11 may thanks 🫂

[lunar gull]

what I do when my account got hacked

[storm flume]

Please contact the customer service for further assistance, @lunar gull.

[south cloak]

What can i do someone hacked my account and using it. I have logged in to my account using Facebook but my facebook is working fine. My lubg profile has been changed by hacker. Please help me 5119146340.

[sick shale]

Please contact customer service via in-game if you still have access to your game account and request to unlink the unauthorised/lost social media account. You can follow this conversation:

[urban robin]

I did it, how long it takes to complete this proccess?

[sick shale]

It may take up to 60 days or more

[neat parcel]

anybody know how to recover blocked account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat parcel.

Please refer to the private message from @polar marsh for further information, @night cloak.

[urban robin]

they replied but telling that the information i provide is not correct. but i provided correct information

[void lark]

@vagrant forum does the update will lunch today

[grim yarrow]

Hello, my name is JÅĞÜÅRJØ. I know in the game 5440997710 for the account level (74) and the level of EvoGround (65). My account was banned in the game for a year (365) days, until the year 2022, my account was banned for this period and I did not make a mistake, and I did not use any program A third party, or anything unethical inside the game, and I was accidentally banned and I hope to get my account back in business again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grim yarrow.

[sick shale]

The problem should be from your side, double-check the information again

[night cloak]

Any admins ?

[feral forge]

the new update will be released, starting from May 11 (UTC+0), @void lark.

[night cloak]

If i get the video evidence of use bad language and report it it the relevant section here how long is the ban? I don’t even turn on my mic and so far three bangladhesi players have been swearing for no reason i have no idea why is it because of my flag (srilanka) or i load first i don’t know, but its getting annoying i play duo squad auto matching off and still for the bug half the time random players get in to the squad

[feral forge]

please report them through the in game report feature, @night cloak.

[night cloak]

I want to know how long they get banned?

[scarlet flame]

When is the new season and the new royale pass coming?

[real bronze]

Hi Sir, my account got banned due to hacker illegally access my account from pakistan & made my account to get bann. I have all proof that he has hacked my account & made it to bann. Please help me to recover my account

[feral forge]

we do not have information regarding that, but it take time as it requires a manual review.

[feral forge]

the season will start from May 17.

[storm flume]

Please contact the customer service for further assistance, @real bronze.

[scarlet flame]

Isn't it starting on May 11?

[real bronze]

I have contacted support but same template i am getting as reply

@feral forge can you help me to recover my account

[crude dragon]

Help me today showing this

[paper lagoon]

Why do I have the same clothes fall in my air cargo for 20 days.
As far as I know every time an air cargo falls in the lobby there must be different clothes.
Please help me.
I really want to buy some clothes from the air cargo. But I get the same clothes.
If you answer me, I'll be very happy.

[crude dragon]

Is my account hacked ?

[feral forge]

the new update will be released starting from May 11 (UTC +0).

[real bronze]

No, just update your app

[crude dragon]

But it's first time showing

Never asked like this

And it's 10 may

[feral forge]

please contact the in game customer service for further assistance, and for the newer version error, you will need to update your game on May 11, and it will get fixed, @crude dragon.

[crude dragon]

@feral forge i can't access my game how can i contact in game bro ?

[feral forge]

if your account is currently suspended, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[paper lagoon]

Help please

[crude dragon]

No I didn't do any unauthorised, my account is 3 year old

I play from season 1

[feral forge]

please provide your concerns and suggestions in #old, @paper lagoon.

[crude dragon]

@feral forge few days back my clan got hacked now my account

I told many times but no one help me

[feral forge]

you can contact them via the login page, you may refer to 5.4 in #faq.

[real bronze]

What about proof & all. I were helpless that time, before bann I have contacted customer support but that time it was banned in India so I didn’t get any help to recover my account & after some days its got banned. It’s totally pubgm problem not mine. Pubgm has to do something

[feral forge]

securing your account and the login method is your own responsibility.

[real bronze]

All was secured only I don’t know how they got my credentials, even I am an iPhone user. It was a glitch from your side with Twitter login, user can login multiple time from multiple place. But no one session will get expired. I don’t know when this bug will get fixed. Also that time there were no option to logout from other devices what you provided now days. I wish that time this option will be there then I will be able to secure my account. It’s totally ignorance from pubgm side regards to security of account

[feral forge]

it is totally your own responsibility to secure your own login methods, you should enable 2FA to keep your social media safe.

[real bronze]

That I have already done man, its a session dumb that hacker may acquire from some of your server & get my account

@feral forge legally can I appeal to PUBGM ?

[vapid belfry]

Hello, my account is linked to a email of mine but since i cannot reach my email to change my password and enable 2FA, but can login in the pubg mobile account... If i connect my pubgm acc for example to Twitter can i disconnect it from my email?

[hallow gulch]

Please note that everything account related should be directed and dealt with customer service. We are not by any means affiliated with the in-game customer support. Your understanding is much needed, @real bronze.

[hallow gulch]

Unlinking your email is not possible unless you contact customer support stating that you'd like to do so. You must have any other social linked which you will use to log in.

[lone grail]

My PUBGM's country and server-region have been automatically changed from USA to Bangladesh and NA to Asia respectively.
NOTE: I did not alter/touch these settings ever.
I'm also observing recurring log-out while playing the game.

Can you please assist me in reverting it back?

[vapid belfry]

Alright, thanks!

[storm flume]

Please contact the customer service for further assistance, @lone grail.

[real bronze]

@hallow gulch I appreciate you words, I just contacted here because I lost all hopes from customer service, everytime getting same reply no human interaction was there. Forgive me if I landed to wrong place.

[lone grail]

I did try contacting customer-service using the in-game settings ... but had no luck in fixing it.
The game says that the region and country can next be changed after 60 days 😦

[dry rune]

Hello, when you log in to the game, there is an endless download and then writes that the server error or the connection is checked . Please fix this problem !

Nickname: EKSTOZI
Divice:iPhone X-ray
Country:Russia
Connect:Wi-Fi

[hallow gulch]

Not at all. We highly respect your decision of reporting your issue here, however sadly it's out of our reach to handle such problems. Thank you for understanding.

[long axle]

My account was banned for user violation but i didn't do anything to violate and didn't break any rules.what should i do please someone help me🥺🥺

[hallow gulch]

Sadly, you will have to wait for the the cool down to end.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long axle.

[hallow gulch]

Try using a DNS. Refer to subpoint 4.3 in #faq.

[lone grail]

This is deeply disappointing because my game progress is now suddenly reset to Silver due to change in server.

[hallow gulch]

You will receive the rewards of the highest tier reached by the end of the season.

[real bronze]

@hallow gulch its a 10years bann man, just lost all the hopes, time & money. It was 73 lvl accounts will almost everything what we have in RP, from season 4

[crude dragon]

@south cloak my account also hacked

[ivory sentinel]

Rp adventure worst thing in pubg

[crude dragon]

But they are not listing

[lone grail]

I do understand that but I expect PUBG to fix this issue and should allow a lenient behaviour when such settings are changed.

[hallow gulch]

Feel free to provide your feedback in #old.

[crude dragon]

Few days back hacked my clan

Now account i told @hallow gulch many times but he didn't help

[hallow gulch]

Your feedback is much appreciated, please do share it in #old.

[hallow gulch]

Being discord staff, we are unable to handle such issues.

[crude dragon]

I shared screen shot how hacker hacked daily 2-3 clans with proof of screen shot

But bro you are official

You can tell your senior

They sell our accounts and clans

I spend almost 3 years

Why u not understand?

[real bronze]

It is beyond the limitations of pubgm

[mortal apex]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[crude dragon]

Yes i mail, social media message and tweets but no one help

Even they didn't reply

Also in game contacts

But no response.

[mortal apex]

Please refer to this message.

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may wait for their response or start again a new conversation. Please refrain from asking the same questions, @crude dragon.

[fickle radish]

NICK Name : WAR | VENOM

‏ID : 5366088060

[vapid belfry]

@hallow gulch The customer service didn't help me i mean i wanted to unlink my email but yeah idk... the customer service hadn't a topic like that. please can you help me?

[fickle radish]

Please help

[mortal apex]

Could you please elaborate, @fickle radish?

[heavy vigil]

Hello everyone, I wanted to ask if the old good map Vikendi is definitely gone. New map Karakin is good, I like the sticky bombs, etc. But still, does Vikendi ended?

[solid dirge]

hello

[heavy vigil]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @solid dirge. Remember to read through #faq before asking questions in the support channels.

[solid dirge]

@storm flume Can choppy internet and choppy game cause my account to be listed?

[hoary violet]

#735483472432594994 👍

[mortal apex]

You may refer to this message, @heavy vigil:

▫️- #news message

[vapid belfry]

Hello, i'd need help with unlinking my PUBGM account from my email because i cannot reach it anymore, but i can still login into the game the reason why i want to reach it is that i can change the pass and enable 2FA, I've connected my Twitter with my PUBGM account but i want to unlink my email how can i? @mortal apex

[solid dirge]

@mortal apex Can choppy internet and choppy game cause my account to be listed?

[sick shale]

Email address cannot be unlinked

[fickle radish]

Dear Gents;

Could you please explain me why i had been banded, i didn't use any illegal program or hack.

Kindly check my account(5366088060) and provide me with the reason.

Best regards

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle radish.

[dry rune]

I did not understand that how and where to write, I am from Russia maybe there is something different it is done

[chrome cave]

Hey i have been banned for no reason i swear. I just need you check my account. I play the game in a new ipad air and there is no way to do anything thing against your rule. At least i want the exact reason for banning me 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome cave.

[sick shale]

It is recommended to play on a stable network connection, but it won't get the account suspended anyway

@dry rune What's the problem

[vapid belfry]

For real? But what if my account gets hacked?

[solid dirge]

@sick shale Well, thank you🖤

[sick shale]

You may contact customer service via in-game settings for further assistance in this regard?

[dry rune]

Hello, when you log in to the game, there is an endless download and then writes that the server error or the connection is checked . Please fix this problem !

Nickname: EKSTOZI
Divice:iPhone X-ray
Country:Russia
Connect:Wi-Fi

[cloud heron]

Is crew shop disabled?
If not where can i find it?

[sick shale]

It was removed

[sick shale]

Have you tried to use a different network?

[dry rune]

Yes, I tried it, but nothing changed, I was in the game, then I left it and came in about 15 minutes later, and this problem happened, I tried to go through the mobile network and through Wi-Fi, but nothing changed

and now it's just a very long download, which at the end will end and write an error, check the connection or something like that

[vestal verge]

Guys PUBG mobile 3rd Logins got Leaked some people are using uc and other items

Wt will u do

[celest shadow]

You may report the issue to the customer service in-game or to the #old channel, @vestal verge.

[dry rune]

but don't tell me what to do

[opal knoll]

How do I leave a locked crew?

[distant anchor]

لو سمحت كنت عايز الغي الربط التالت عشان مسروق مني

[storm flume]

Please do not use languages other than English, @distant anchor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How to get rid of it

[vestal verge]

Your 3 rd mail got leak

@night cloak

Pls change your 3rd mail id and password

[night cloak]

How

[night cloak]

How i can bro

[vestal verge]

Bro

Pubg data got leaked

1 lac of Account got in src

And hacking

[night cloak]

Now how i can get back my account

[storm flume]

Please avoid going off-topic, @indigo horizon. You may have unrelated conversations in #chat.

[night cloak]

@vestal verge

[storm flume]

Please contact the customer service for further assistance, @night cloak.

Please avoid going off-topic, @vestal verge and @night cloak. You may have unrelated conversations in #chat.

[gritty bridge]

how to accept request video review in ban ?

[vestal verge]

@night cloak dm

[hazy hinge]

Bro my id got banned for 7 days...No team up...no hacks...No third party apps

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy hinge.

[arctic sapphire]

When does metro end

[celest shadow]

Can you please elaborate on your issue?

[dry rune]

I just logged in to the game via a VPN, but when I turned it off, a download occurred and this was displayed . Please help me what to do ?
My Nickname is EKSTOZI

[celest shadow]

May 11. After the update, Metro Royal and Power Armor modes will be taken offline for refinements and will return at a later date. We recommend reading the version 1.4 patch notes in #news.

[celest shadow]

Please provide the error notice in English or translate it.

[dry rune]

Hello, when you log in to the game, there is an endless download and then writes that the server error or the connection is checked . Please fix this problem !

Nickname: EKSTOZI
Divice:iPhone X-ray
Country:Russia
Connect:Wi-Fi

I tried it, but nothing changed, I was in the game, then I left it and came in about 15 minutes later, and this problem happened, I tried to go through the mobile network and through Wi-Fi, but nothing changed

[storm flume]

Please refer to subpoint 4.3 in #faq for further information, @dry rune.

[celest shadow]

Please try using a DNS and see if that helps with your issue.

[dry rune]

no, I already tried to change DNS but it didn’t help

I tried to log in via VPN but after I turned off the VPN I played again stopped working

[balmy sparrow]

@storm flume please help uc increase not helping in game center service.

[sick shale]

What is the problem?

[dry rune]

and there are still options how you can solve this problem? problems above

[balmy sparrow]

@sick shale I perchase payment Send but uc not received please help 600 uc

[sick shale]

Where did you purchase the UC?

[balmy sparrow]

@sick shale In game purchase I waiting for 9 days letter but pubg not action please help solve my problems

[sick shale]

Have you checked your mailbox in-game if the UC was deducted?

[balmy sparrow]

@sick shale check already not Mali received

[sick shale]

Contact customer service via in-game settings and provide them the specific screenshots of the receipt and purchasing time/amount, they will have an investigation on it and reissue the UC/Items to your account after it's confirmed.

[balmy sparrow]

@sick shale screen shot send but pubg customer service not action

@sick shale please check the video

[sick shale]

I'm not able to play it, please make sure it does not contain any personal information

[balmy sparrow]

@sick shale sir I well send you Google Oder GPA screenshot ?

[sick shale]

Only customer service can assist with account/purchases related issues.

[balmy sparrow]

@sick shale whare contact assistant

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @balmy sparrow.

[balmy sparrow]

@storm flume I can't send SMS permission allowed

[low bobcat]

Where to report pubgm related live stream copyright problems.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @low bobcat.

[cloud gust]

Hey

Please help me

[sick shale]

@cloud gust What is the problem?

[cloud gust]

Can anyone reply to me from the PUBG

Can anyone reply to me from the PUBG team

[sick shale]

What does it concern, can you please state your issue here?

@low bobcat Please refrain from interrupting

[cloud gust]

I cannot share my problem here, I want to share it privately so that no everyone can see it, please

[sick shale]

What's it about? We cannot help with account related issues, if that is the case

[low bobcat]

@sick shale hey Rebel I got fake copyright claim on my pubgm stream and even I just used pubgm theme music.
So what should I do?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @low bobcat. We may otherwise have to mute you.

[cloud gust]

Please I want someone from the PUBG team to talk to privately. I don't want to raise my problem here. Please help me.

[storm flume]

Please contact the customer service for further assistance, @cloud gust.

Please refer to subpoint 5.4 in #faq for further information, @cloud gust.

[brazen pasture]

Is Anyone there?

[low bobcat]

I am unable to post anything in #cummunity-team.

[sick shale]

Please read the last message in #copyright and move to a discussion channel if you don't require assistance.

[vague flax]

Any mod? Need a urgent help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vague flax @brazen pasture. Remember to read through #faq before asking questions in the support channels.

[cloud gust]

How can I reach one of the PUBG team?

[brazen pasture]

Hi there!
I've won the super giveaway (airpods pro) from PMPL south ASIA (Super weekend 1) And then i've received an in game mail stating that YOU WILL RECEIVE AN IN GAME MAIL after the PMPL SA season three where you can add your address
But it's one month since the PMPL ended,
i'm yet to receive any in game mail, so what could i do right now?

[sick shale]

By contacting the customer service via in-game settings and they will redirect you to the concerned team

[cloud gust]

I tried a lot and no one called me

😭

[night cloak]

@brazen pasture Please send an email to [e-mail] for an status update. If you are not in the US, it can take a few months for the shipment to arrive in your location.

[vague flax]

Dear PUBG Mobile Team

I can't login my account. it's showing you are logged in from newer version.I have uninstalled my game and again installed it.Aftet that I have tried to log in but I have failed. One of my friends also facing same issue.

I can also see in #pubgm-support many people having same problem.

Is it true our 3rd link/ E-mail linked ID password got leaked? What about our privacy?

Please check the issue and take necessary step. Because I have spent money and time for our account.I don't want to loose it.
I am waiting for reply.

My mail Id: [e-mail]

Thank you

[signal linden]

How I can remove the acces from game center becaude I have another one play with my account

[cyan citrus]

How can I contact customer support property and submit a ticket without having conversation closed ?

[vague flax]

@polar marsh team please reply

[lofty tinsel]

When will 1.4 patch notes get released on Reddit ?

[pallid briar]

You may check subpoint 5.4 in #faq.

[cyan citrus]

I know that but I can't property talk to a person , only bots and conversation gets closed at the end always

[fresh coral]

what is a security alert? security warning has been given to my account for 5 consecutive days

[night cloak]

@fresh coral The game found suspicious activity from your device or network.

@lofty tinsel It is actually out here in #news. Not sure about Reddit.

[fresh coral]

I am not using any cheats or plugins. I play the game only from mobile data.

[burnt fern]

hello

[night cloak]

@fresh coral I recommend doing a factory reset after backing up files to be on the safer side, and use a different internet option like broadband.

[fierce spade]

Hi

[digital burrow]

i need to report some cheater where?

[fresh coral]

I reset the phone to factory settings and reinstalled it because it gave a warning. but it gives the same warning again

[burnt fern]

I can't login my account. it's showing you are logged in from newer version !!

[vague flax]

Same issue

[night cloak]

@fresh coral I recommend playing on a different phone with same sim, same phone with different sim and different phone with different sim to identify the problem.

[graceful jolt]

https://losdolterus.com/?fbclid=PAAabwIu6NaBwt9_znyCj2qdshz45NmQwaKb0mFIs0ODB9rlsufJE4Ejay_XM

This is an Instagram post that is being sponsored to trick players and collect account data.

[fierce spade]

My account was hacked on 18/3/2021, the hacker blocked the account for one day, the second day, and a second ban for 3 days, and on 22/3/2021, a ticket was sent to Arab support. The answer was with Arab support. The problem will be solved within 60 days. On 23/3/2021, a third was banned for a period of 7 days so that I could not access my account and my account was deleted on 30/3/2021. Can I return it? Because I informed them before I was removed from the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce spade.

[urban veldt]

Dear PUBG support team my PUBG account, which I actively use, was unfairly banned for 7 days, I did not use any tricks in the game and did not take any illegal actions that could lead to my suspension from the game.I do not believe that I have acted inappropriately, I demand that my account be reviewed from the terrar and that my account be opened as soon as possible and that my rank be reinstated. I wish you a happy working day.
ID: 5314460990
User name: ＫＲＡＬ・

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban veldt.

[charred quest]

I get 6 kills off spawn and then die with 70 people left, loose 36 points yet when I win a match with 28 kills I get 8 points both in erengal platinum how the hecc does this work

[night cloak]

@charred quest When a match loads, your survival and kill ratings are added to two different pools (two concurrent elo/mmr systems) along with the survival and kill ratings of all 99 other players. Everyone is then assigned a rank based on your ratings comparably. It is important to note that all 100 players can have very similar ratings and therefore require similar Win percentiles. In these scenarios the highest ranking player may not see a big loss in points if dying early. However, when the rating pool is drastically spread out, lets say from bronze to platinum, the highest rating platinum player will see a large loss in points if dying early.

[dry rune]

hello, what should I do if it does not enter the game via wi fi, but it enters the game via the mobile Internet, tried to enter through vpn, but as soon as vpn is turned off, it stops working again, tried to change DNS also did not help, what to do ???? help me please, at the same time, other applications such as YouTube instragram and so on work through wi fi, but for some reason, the pubg is not, was on the network in the morning, then came in 15 minutes later and there was such a problem

[night cloak]

@dry rune The game is either blocked by your ISP, or your IP was blacklisted from the game server.

My clan members and I have recently received threats from an ex-clan member, saying he if we dont give our clan to him, he will hack our leader’s account and mess with it; such as unlinking. I have proof as well. Is there anything i can do to get him banned?

[dry rune]

oy and what should I do about it? I hope you can help me with this

[night cloak]

@dry rune Best is to use mobile data. You can also request for a new dedicated IP from your ISP if that’s possible to see if it gets fixed.

[shadow venture]

I need help some how my twitter account deleted how to recovery my ID

[dry rune]

nl mobile data I have poorly caught in this game, by the way in all games I have such a problem with wi fi in not only with pubg, only applications work well, but there is no game

[night cloak]

@dry rune Usually game servers will block IP (your connection) when there’s too much packet loss and the network is unstable.

Applications will not block you because they don’t need constant connection.

@shadow venture You will need to contact the customer service. But it is highly unlikely that you will get support. Just don’t expect much from the support.

[dry rune]

and what then to do if the game service blocked me ???

[night cloak]

@dry rune Getting dedicated IP usually fixes such issues. But your ISP will likely charge you extra for such.

If you don’t mind the moni, go for dedicated IP. Otherwise, you can use mobile data.

[dry rune]

it turns out I need to go to my Internet provider and ask me to change my IP address? ( is it possible ?)

[iron thicket]

this guy just scammed my Level 6 body armor, and he don’t give back

[dry rune]

what is moni

[night cloak]

Money

[iron thicket]

I hate that guy so much

[night cloak]

Just block him. People are so cruel.

[iron thicket]

Can’t

[cursive pulsar]

never ever trust anyone, even my right hand doesnt believe on my left hand

[void lark]

@night cloak hey the update will ingame or on play store

[cursive pulsar]

playstore

[void lark]

@cursive pulsar but i didnt get it

@cursive pulsar there

[obsidian dome]

Update tomorrow?

[cursive pulsar]

it will be released on 11th of may

[obsidian dome]

Ohh ok

[void lark]

shiiiiit

[obsidian dome]

We finally getting Godzilla & kind

Kong*

[ancient chasm]

I got ban for 10 years for no reason how I can contact to unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ancient chasm.

[ionic lance]

guys does the happy clan training glitch can get you banned?

[void lark]

@cursive pulsar hey why everyone show idle in crew

@night cloak everyone showing idle in crew why pls help

[night cloak]

@void lark Bug. Share it in #old.

[void lark]

@ionic lance what is this

[lone grail]

My pubgm account has been hacked.
Can someone guide me on how to report and fix this?

[pallid briar]

Since its a glitch its better not to use it.You may report the glitch in #old.

[pallid briar]

Try contacting the In-game Customer Service by following the steps instructed on subpoint 5.4 in #faq.

[dire escarp]

Dear,

I am sending this email to kindly ask you about the reason my account was banned. I am a clean player and never played with cheaters or used a third program or promote any services or products, never ever. But I got a ban of 10 years wrongly.

I am sure about your fairness but you banned me wrongly.

All I am asking is the reason of the ban Please. I deserve to know. I have spent a lot of money on the account and always recommending the game to my friends.

I beg you to investigate this matter
My ID:5224432426

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire escarp.

[dense vale]

Youtuber got his account back and he was using cheats

Because he is youtuber ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @dense vale. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dense vale]

Why youtuber unbanning their accounts, many people here bannedd for no reason

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @dense vale. We may otherwise have to mute you.

[dense vale]

How about youtubers getting their accounts back ?

[olive dove]

You have been answered, please send your concern in #copyright and wait patiently for a response, @dense vale. We may otherwise have to mute you.

[eager barn]

How to unlink email address in pubg mobile

[golden wraith]

Two days ago I got a warning message. I have never done anything to breach Tencents terms of use. I am a legit player and when I asked ingame support what it is that I have to stop doing, they cant answer. So ill ask here: What is the warning for? What do i need to change? I have been playing on the same network and devices for the past 2 years & have never ever cheated. Just to be careful, I did not log in for the last two days, i just logged in and got another warning. This is BS! Lol

[night cloak]

pubg update 1.4 didnt come...

in the app store

[honest hamlet]

same thing happened to me! Please fix this!

[storm flume]

Please contact the customer service for further assistance, @eager barn.

[olive dove]

Update will be rolled out by may 11th, check #news .

[olive dove]

If your account has been punished for any violations before, you will receive such warning. Otherwise, make sure that your device is not rooted/jailbroken.

[golden wraith]

It is not either of those! I am playing on the same network and the same device since ages ago! Never had any issues until now, but no one will tell me what the issue is. How am I supposed to know what to fix or stop doing? I cant even think of 1 thing that I would be doing wrong. If i play on my second account I dont get that message. That should also tell that its BS

[jaunty hull]

Hello guys, i need some help in a problem which is when i play character doesn’t run and it just keep walking and this is a video is showing what i mean

[molten oyster]

Hello guys, I need some help in a problem with banned in my account in pubg

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten oyster.

[jaunty hull]

Hello guys, i need some help in a problem which is when i play the character doesn’t run and it just keep walking and this is a video is showing what i mean

I tried to do everything but is still the same .. even my i phone 11 doesn’t have any issues

[green wolf]

I have changed my profile pic in my social media but ingame it didnot changed yet

Help

@olive dove

[grizzled coral]

My display's phone supports 60 fps but this choice doesn't appear in the settings !! Can someone help me ?

[analog fable]

Try changing ur profile pic to default, then log out of your account and log back in. Then attempt to apply your social media profile pic.

[grizzled coral]

I play with 40 fps and that is very bad 🙂

[analog fable]

It could be because your device's processor does not have the graphic capability to run the game at 40fps despite having a 60hz refresh rate screen

[night zephyr]

Hello so my friend got banned beacuse he spen money and his grandma reported and now his banned for 30 days his banned from apple store and can’t even see the game how can he get in banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night zephyr.

[grizzled coral]

I got a new phone , it has a flagship processor (Snapdragon 870) and supports 120 fps and but also 90 fps does not appear 😫

[dense vale]

Hahaha wtf to many complains

I think they don't care

[slender umbra]

I got ban 10 years for no reason how I can contact to unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender umbra.

[analog fable]

What are your graphic settings?

[grizzled coral]

Smooth 🙁

[analog fable]

How about framerate settings?

Ultra or Extreme?

[grizzled coral]

Ultra

[thorn apex]

The 90fps option is exclusive to certain devices only.

[analog fable]

There is no extreme framerate option?

[grizzled coral]

Sorry , there is an extreme option but not 90 fps🙁