questions

[tidal adder]

lol worst customer services it’s better not to have that services available rather to have it

And Is here any one who can tell me that pubg has fixed their glitches and bugs ???

[pliant hill]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5620719185

The name of the account user kingbilal1212

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant hill.

[daring pine]

my list of correct judgments should contain 10 cases. For some reason none are being displayed

[plucky kelp]

hellow some one hack my google accont and i need to delete it without waiting 7days cause he log in and cant remove

[daring pine]

@plucky kelp cant you change your google password?

[plucky kelp]

no he is hack it but i still have a facebook and email interubt

[daring pine]

@plucky kelp just add facebook as new signup method

[plucky kelp]

yes i already add it

but i need to remove google games cause he always log me out

[daring pine]

do you still have access to your google account or not at all

[plucky kelp]

no i dont have access

[daring pine]

hmm

no backup email/phone number

in the account *

[plucky kelp]

he already change it by the way i cant recover it

[daring pine]

okay

did you remove the google login from your pubgm account?

[plucky kelp]

yes and when i do that it should to waiting 7 days but he log in .. it will be failed

[daring pine]

@plucky kelp unfortunately it takes 7 days to unlink. However its no problem to add another account linking (such as facebook) and use facebook to login.

not using google sign in will cancel this linking after seven days. you can only hope that the hacker doesnt find your pubgm account.

If you want to be safe i recommend contacting google support with recovering your account @plucky kelp

[plucky kelp]

yah but he already have the google account and he log in every time so i need some thing to unlink without waiting 7 days

[plucky kelp]

he change my password and my recovery number and my recovery email to in my google account

[daring pine]

usually google spams you with emails when you have someone in your account. You cant fasten up this process, im sorry you will have to wait 7 days 🤧 if he logs into your pubgm account there is not much for pubgm todo

@plucky kelp try contacting google support

[plucky kelp]

i dont know how to contact them ?!

[daring pine]

@night cloak is that an email you logged in before?

https://support.google.com/accounts/ @plucky kelp

@tall sigil login method?

so it worked but doesnt anymore?

[plucky kelp]

yes when i try to recover it i write my bassword and it tell me this pass was change before 9 days and when tell try to recover it give me recovery email for the hack and he is phone too

[daring pine]

@plucky kelp https://support.google.com/accounts/troubleshooter/2402620?hl=en&ref_topic=3382255#ts=2402623

As you might have noticed: i am NOT official support here and can only help you from my experience. As of now, its unclear to me what your issue is.

[plucky kelp]

yes bro but i cant recovery cause he make he's email and phone recover .. so i should to contact with real person

or i should to unlink google play games on pubg without waiting 7 days

[night cloak]

This is hacker channer

He salling hacks!!!!

Please ban he

[clear spindle]

Report the content in this form, @night cloak:
https://bit.ly/3soBavK

[night cloak]

Ok

[plucky kelp]

any pubg work team there ?!

[clear spindle]

You need to contact the in-game customer service as well as the Google, @plucky kelp. We cannot help you with that in here.

Contact the in-game customer service for account related issues.

[daring pine]

I also initially had a question, any solution for this?

[plucky kelp]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5635718816

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky kelp.

[clear spindle]

Try after a couple of hours, @night cloak. The feature is still in beta so it is expected to face some issues.

[clear spindle]

It seems like the page is not loaded. Try again later or use a different network.

Please report it in this form, @fierce kernel: https://bit.ly/3soBavK

[stray spoke]

Hello PUBG team I want to send for you a video for players who admitted violation in a game they were teaming against me I was playing solo where an i send the video??

[clear spindle]

Report them via the in-game profile or after the match.

[maiden compass]

What is this

[clear spindle]

Please contact the in-game customer service and make sure that all your login methods are safe, @maiden compass.

[maiden compass]

How to ?

[clear spindle]

To contact the in-game customer service, you'll find an option [ Help ] from the login page or else from Settings > Customer service. And for the social media's it can be found in their settings.

[weary finch]

Hello my account username is Quickfever and I am affected by someone who is constantly able to login my pubg mobile account, although I have secured and logout from everywhere, I need help like I want to know what changed in my account after 25th April that I am having this issue.

[maiden compass]

@weary finch same is happening to me, I got banned for this same reason

[weary finch]

I really need to get this fixed.

[clear spindle]

Try logging out by selecting that option and for further assistance please contact the in-game customer service from the settings, @weary finch.

[weary finch]

I already did that. Please sir.

[dense vale]

You have to wait 24 hours because of many tries

Anyone from support guys ?

[rose ruin]

@clear spindle does file claim thing really unban people who got banned for no reason?
does they really care and reconsider?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose ruin.

[clear spindle]

Need any assistance, @dense vale?

[clear spindle]

Refer to the next part of my message.

[weary finch]

Sir the in-game customer always gets to an end with bot replies

[dense vale]

Yes my dear

[clear spindle]

Please state your issue.

[rugged temple]

Pubg mobile india will come back ?

[dense vale]

Hacker killed me and killed 20 player in air but he still active more than week

He told me pubg can't ban me

[clear spindle]

Please check with the social media accounts are safe and do not have any other using the account, @weary finch. There's nothing much we can do other than to redirect you to contact the in-game customer service.

[dense vale]

He say none can bann him

[clear spindle]

Please report them via the in-game and if you have further evidence as a video, report it in here: https://bit.ly/3uDSJZv

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[dense vale]

I really did many times

Can I send you the link of youtube to see by yourself

This player have to be stopped as soon as possible

@clear spindle can send me message in private

To share with u

Here the video

Or maybe he pro player

No possible kill half of server

Stop him plz

Here the video clear in youtube

[clear spindle]

Report and have patience.

[dense vale]

Stop him please

He make me angry

[clear spindle]

If you're reporting via the form, make sure that the limit of the video should be of 2 minutes.

[dense vale]

Yes I have lonh video

Long

[clear spindle]

2 minutes is the maximum which is mentioned in the form. Please double check before reporting.

If you do not need any further assistance, please move to a discussion channel.

[dense vale]

No good bro

It's not fair game bye

[night cloak]

Hey my account got hack and I need to unlink my Facebook!!

[clear spindle]

Please contact the in-game customer service, @night cloak.

[weary finch]

@clear spindle Hello How can I know what Social account are linked to my Pubg Mobile. And tell me how can I contact the in game care, as I tried but only BOT replies

[clear spindle]

You'll be able to see the linked social media accounts in here:

[weary finch]

Only Google and Facebook is showing here.

Also I think he changed my country. is that possible am i not setting other linked account?

[clear spindle]

From the social media settings, you'll be able to see if someone else have access to the account.

To unlink the account start a conversation like this in-game customer service( make sure you are aware which account is hacked ):

[pure cloak]

online content report

[celest shadow]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[outer rover]

Same with you?

I was having 605 UC, but when I open it it is showing 5 UC, I don't know where it went, please help.

[night cloak]

Sir ple help me

[celest shadow]

Please state your inquiry so we can assist you further, @night cloak.

Please contact the customer service in-game for further assistance in this regard, @outer rover.

[outer rover]

The in-game support says that the gane is banned and they can't do anything.

[night cloak]

My frend and my AC is hacked and hacker cange name and also country now my AC is ban for 10yers it happen today at 12 o clock and my frend AC is not login

[celest shadow]

Please provide a screenshot.

[celest shadow]

Please refer to subpoint 4.10 in #faq for further information, @outer rover.

[outer rover]

Ok, thanks, I will wait until PUBG MOBILE India is launched.

[sick hornet]

Hi . i have been banned mistakenly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick hornet.

[weary finch]

I really confused the moment I go to in-game, the guy tries to login from other location, tell me how can i login

[sick shale]

@north kiln Only English please

[sick shale]

Contact customer via in-game settings and request to unlink the unauthorised social media account

[north kiln]

good afternoon i got banned. but I didn't break the rules of the game, I want to figure it out

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north kiln.

[delicate zenith]

@outer rover yeah. Acc got hacked and he spent my 604uc, left 4 uc

[torpid cairn]

Pubg will do nothing dude
They support hackers
Even the admins tell you to report there and they will tell you to have patience but report will never be processed

[clear spindle]

One should follow the rules while reporting them via the form, which is mentioned in there.

[clear spindle]

Please contact the in-game customer service for further assistance.

[delicate zenith]

Oh i have

[hollow drift]

im still unranked 😩

[brisk gulch]

HI , if I reach diamond in this season , what will be the rank in next season ?

[dense vale]

Admin doing his best, he helped me thanks to @clear spindle

[hollow drift]

Platinum IV or V

[brisk gulch]

Really ?

[hollow drift]

Probably, i was conq last season i end up in Platinum II

[brisk gulch]

Oh

What if crown this season?

@hollow drift

[marsh kraken]

If I want to complete the achievement Pistol mastery

[clear spindle]

Please refer to the #faq 3.14

[marsh kraken]

If i kill my enemies in arcade or tdm will it count?

[clear spindle]

Please take your conversations to #pubg-mobile, @torpid cairn.

It should count, @marsh kraken.

[hollow drift]

in my head just deduct 13 tiers from what your tier before the end of the season that's just my idea only not really sure that is if you reach conqueror and stay conqueror for the end of a season

[marsh kraken]

Thanks

[brisk gulch]

@clear spindle ?

[dense vale]

You having hard time I feeling you 😭

[clear spindle]

To Gold.

[hollow drift]

they say it rank will reset on monday but im still unranked

[clear spindle]

3.14 - Why am I displayed as Not Ranked in the ranking section?
This occurs when the number of players, or the rating, is greater than 10 000, and thus visually unable to be properly displayed. This may also be a result of a frozen rank due to account abnormalities. Note: Guest accounts are not ranked.

[hollow drift]

is it because im getting this prompt message whenever i win a solo match ?

[clear spindle]

No idea about that, try contacting the in-game customer service.

[hollow drift]

....

[night cloak]

This is because so many people reported you, and your account is in revision

If you used hacks, you propably get a 10-years ban

And if you dont used any type of hack/cheats/bugs/team dont worry, you will not get a ban and your account will be marked as innocent

[wise fox]

Hi, is it still impossible to instantly unlink a social ? because it will never happen through the 7 "unlinking days" as long as the hacker still logs in everyday, and already contacted in-game customer service in january, still nothing really

[dense vale]

Your account hacked ?

[feral forge]

no, it’s not possible to unlink a social media instantly, please contact the in game customer service for further assistance, you may refer to the steps in this screenshot as reference.

[wise fox]

Already contacted in-game customer service in january, and followed the exact same pattern as the screenshot says, replied to their questions, but still, 4 months later, the guy still logs in, so yep, I'll wait for an "instant" unlink

[hollow drift]

how long does it usually takes for it to go away ? maybe its the reason why i am unranked in region ? and here i am playing in solo killing teaming teams and they never get ban...

[night cloak]

Usually 15d

You need to be patient

[hollow drift]

season will be over by then and im trying to push to conqueror for the next 13 days in solo

what's weird though when my suspension was lifted the day after i was ranked as #71 solo win and the next day i was unranked.... and this notification show's up

[dense vale]

I think you have to wait for 24 hours

[rustic condor]

Ugh,i gave to them all the informations.

[night cloak]

Tencent Security System they make you Unranked to prevent the cheaters

[hollow drift]

if i count right this will be lifted on may 6th

and next week i can get my rank fix ?

the suspension was lifted on april 21

i was ranked on april 22 and unranked on 23

[night cloak]

I said 15 day as average

Failure to protect from hacks + failed customer service from account recovery and jealousy + random ban for the last period + advantages for those who have a superstitious style ...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[hollow drift]

funny part is i contacted the ingame customer service and i was asking for my solo region rank and the representative start talking about my kill rating instead....

[night cloak]

It's only the bot

[spare bison]

How many times have you got unranked? Normally it just unranks once

[night cloak]

Yes, so many people get unranked

I get unranked to in season 12

[spare bison]

Yeah because alot. Of noob players when they die to you they think. You're hacker and they report but normally pubg unranks only once and than after that they rank you back

[night cloak]

Contact with the customer service

In in-game

[weary summit]

Hello, while I'm playing, in-game brightness goes low automatically after playing for 1-2 minutes. Auto Brightness is off. Device: Mi 10T Pro. Any solutions?

[spare bison]

I don't have problem about getting unranked

Smuuchi you've to contact in game support they're the only people who can help you with your unranked problems @hollow drift normally it takes 1 week so kindly wait

[night cloak]

You have activated the Auto-Graphics in Settings > Graphics > Auto-Grapichs?

[weary summit]

No it's off

My game goes dark and that's boring

It's something about Game Turbo?

[night cloak]

You tried to uninstall and install the game?

[weary summit]

Yeah, i did all of them

[night cloak]

No...because iPhone happens tooo

Try to go to Repair button

When you Log out the account

In the top right Repair button

[weary summit]

I tried that steps. I'll do something on Game Turbo and let's see

[robust mortar]

HELP!! Why didn’t my tier protection activate?? I just got ace twelve then lost my next match for -47. But my partner was the same and only got lowered to 12 stars for tier protection but I didn’t . I lost full -47

[night cloak]

You are saying the tier protection cards?

[robust mortar]

We don’t have cards

Cards don’t work in ace

[night cloak]

The card protection cards only works below Crown tiers

[night cloak]

Yea i know

[robust mortar]

But when u get a new star. U get one protection

[celest shadow]

Please refer to subpoint 3.4 in #faq for further information.

[night cloak]

But the event of tier protection alredy finished

[robust mortar]

It just happened

That event was over like a week ago

It only goes to 3.2 @celest shadow

[celest shadow]

Please restart your Discord application and check again.

[robust mortar]

It didn’t work

[celest shadow]

Subpoint 3.4 in #faq:

[robust mortar]

I met the requirements but i wonder.. so when I died I backed out deleted one of the guys. They finished the match. Since he was no longer my friend. Will that make me not get the protection? @celest shadow

[night cloak]

?? wtf

[celest shadow]

No, that should not be the case. You must have used your protection previously.

You may use #old to report this, @night cloak.

[robust mortar]

I just passed ace 12 my previous match. I should have one protection for passing ace 12 right ?

This is me 524405986 @celest shadow I left after I died and deleted “X9 death” before they finished the match

I can show u my friend who got tier protection also

@celest shadow idk what went wrong and why I lost the full -47

@celest shadow am I wrong about getting a protection after reaching a new star ?

If so, then why did my friend get protection in their match

@celest shadow can u help me understand what happened and why I didn’t get the protection?

[celest shadow]

However, do note that tier protection works only if you play the matches with your friends and it won’t work for the matches with random players.
This might have been the case.

[robust mortar]

No, they were all my friends @celest shadow

[hot patio]

Hello, i have a problem,
Someone registered in pubg mobile with the same ID number like me and he used a very bad picture. Can i change my ID Number?

[robust mortar]

I don’t play with randoms. I’m a ranker and Was top 20 s16

[celest shadow]

Please provide us the player's identification, @hot patio.

If they are no longer in your friend list, you might not be eligible for the tier protection, @robust mortar.

[robust mortar]

@celest shadow when I died, I left the match and deleted one of the guys. They finished the match while I was in lobby. Is it cause I deleted the guy mid match it didn’t give me the protection?? Omg pubg

[hot patio]

5272202212

His username is the same like my ID Number

[severe vessel]

How to avoid voice glitch

[pure shoal]

Hello my account is freeze while I was playing on gameloop emulator

[robust mortar]

@celest shadow this sounds like some sort of glitch . Cause they were all my friends when the match started.

[celest shadow]

Thank you, will look into it and report it.

[severe vessel]

How to avoid voice glitch in pubg mobile

[pure shoal]

...

[celest shadow]

I cannot say for certain, but it could have been one of the reasons. You may submit a feedback report to #old.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pure shoal.

[severe vessel]

@celest shadow please answer my question

[teal pilot]

2nd time this message comes to me?

[hot patio]

How much time do u need? How long does it take?

[celest shadow]

Please ensure that you have a stable Internet connection. If the issue persist, please report it to #old.

[celest shadow]

You will be informed if the player's profile picture has been reset.

[hot patio]

Will i be informed on my account? Or here?

[severe vessel]

If I used dns any chance for ban?

[celest shadow]

You will be informed here.

[vagrant forum]

No. You can use a DNS changer while playing the game.

[robust mortar]

@celest shadow can u look at this for me and see what went wrong? And if it is cause I deleted a guy mid match. Can u help me 🥺

[hot patio]

Thank uu

[severe vessel]

@vagrant forum my friend account was banned due to use of dns

[celest shadow]

I am unable to look further into this because we are volunteers here. You may contact the customer service in-game should you require further assistance.

[severe vessel]

@celest shadowmy friend account was banned due to use of dns

[robust mortar]

Oh okay , thank u @celest shadow for your time :)) plz enjoy your night

[celest shadow]

It is fine to use a DNS, you will not be suspended for using it. Please refer to subpoint 2.12 in #faq for further information.

[faint swift]

Every in is using config files in the lobby. I don't know why pubg is not taking action against them. . ???????

Are we fools to waste our money in this game in which 90% of players are using free cheats and pubg is buzy in Making new outfits and guns skins.

Every in is using config files in the lobby. I don't know why pubg is not taking action against them. . ???????

Are we fools to waste our money in this game in which 90% of players are using free cheats and pubg is buzy in Making new outfits and guns skins.

[olive dove]

@faint swift you can report cheaters in-game if you face any, I am sure that they will get banned.

[silver wedge]

Hack

[faint swift]

I repoted 10 players but no one is banned. They killed us with m762, 250 meters away. Hows it possible. And also on youtube if you search no recoil config files their are to many channels that are giving tutorial how to use this file. Why they are not taking action against those youtube channels. Who are spoiling the game. . .

[night cloak]

You have to report, and the video-reviwers will see the kill replay and the hacker will get ban

[olive dove]

Thank you for reporting cheaters, please wait patiently till your reports get processed and in case a violation is found, they will for sure get punished.

Regarding the online cheating content, if you found any please report them through this form:
https://bit.ly/3soBavK
So we can take them down, thank you.

[silver wedge]

Pubgm Admin

[faint swift]

Its great. I'm reporting 3 to 4 channels that are promoting these cheats. Hopefully in one week they will get copyright strick by pubg mobile. Thanks alot

[exotic lintel]

Hey pubg

I need a help

[silver wedge]

Pubgm Admin

Pubgm Admin Help

[rustic condor]

Can i talk with any pubgm admin in dms?

I need their help

[exotic lintel]

Pubg one person message me and said me that they are real pubg so i want to confirm it

[hollow hedge]

Im not brother im sister
Definetely a real Tencent Games employee😂😂

[exotic lintel]

No because he say iam using hack and they are going to banned my account

[onyx dagger]

I do not think that no one would contact you on WhatsApp for that, @exotic lintel. We can confirm as it is not an official staff member from Tencent.

Kindly state your issue, @rustic condor.

[vagrant forum]

Please report them via the in-game reporting feature.

[silver wedge]

These are video excerpts

[exotic lintel]

Ok thanks 🥰😍

Pubg mobile

[vagrant forum]

I'm aware. There is a form to report players with video evidences but unfortunately we cannot accept such videos there. Please search up their username and report them through the in-game reporting feature instead.

[silver wedge]

Ok

[rustic condor]

Can i message u?

[onyx dagger]

Sure. My DMs are open.

[onyx dagger]

You're very welcome!

[quick oyster]

Why msgs r not displayed on screen when in lobby chatting. facing this issue since 2 months .

anyone?

[gray shale]

Help

[gray shale]

Yes.. but it can be seen by Teammates while in lobby

[quick oyster]

no it cant bro , its only visible when someone opens chat box, otherwise its not displayed on screen

[onyx dagger]

Looks like its a visual bug, feel free to report it in #old, @quick oyster.

[quick oyster]

@onyx dagger its not only with me, its very people problem

[gray shale]

@onyx dagger i need solution

[onyx dagger]

Weekly wishes event?

It would be nice if you could share a screenshot of the event here.

[onyx dagger]

Feel free to ask for the redemption codes in #pubg-mobile.

[gray shale]

Ty

[onyx dagger]

You're very welcome!

[radiant orchid]

Dont filter iran #free_iran

[onyx dagger]

What do you mean?

[radiant orchid]

Gogle play filter the pubg in iran
🥺

😭

[onyx dagger]

I see.

[normal fulcrum]

It is a decision made by government of Iran. Tencent cannot do anything regarding that.

[left portal]

Hello, I am changed my country region in game and I play India country so pubg mobile India version is transfer data?

[radiant orchid]

[normal fulcrum]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[left portal]

@normal fulcrum I says to I am changed my country region India to France in pubg mobile global

[normal fulcrum]

@left portal

Changing in-game region does not mean you're not living in India anymore.

[left portal]

@normal fulcrum ok thanks your feedback

[nocturne aspen]

Hello sir Iwant to join Pubg Mobile India DISCORD PLZ CAN U SHARE SERVER LINK

[onyx dagger]

Feel free to Google it. @nocturne aspen

[storm flume]

Please avoid going off-topic, @weary summit. You may have unrelated conversations in #chat.

[sly halo]

How to report

[wet stream]

can i report a hacker live streaming on fb rn? can i send a link here ?

[merry sandal]

Use https://bit.ly/3soBavK, @wet stream. Also mentioned in #faq 5.2.

[wet stream]

lol ty will do

[west reef]

and also send a screenshot of the basic section in which the account is mentioned.

What is that mean?

[neat kraken]

My account was banned for no reason, I was cheating or I did not use a file, please check my account and open my ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat kraken.

[young hinge]

Can we can get 90 fps in Poco X3 pro as it has 860 SD and also the display is having 120hz .... because I m going to buy that's y please tell me

[shadow salmon]

How to fix lag in 3 gb ram

[torn olive]

Can i talk to someone from support private

[cursive pulsar]

i reached ace tier but i do not get name tag why?

it is still locked for me

[kind pine]

It will get it on when season will end

[night cloak]

How this work? (I ignore item description)

[celest shadow]

As the description stated, the Lead-lined Fabric (Refined) is fitted to the vest to grant complete immunity to radiation. Effective if you plan to explore the radiation zones.

What was the screenshot for, @fiery arch?

[languid dawn]

I forgot my email that linked to my pubg mobile account how can i replace it or to know it ? My account linked also with my personal facebook and icloud , i can access by both of them

[night cloak]

Oh ok

[celest shadow]

You can check if you have linked your e-mail to your PUBG MOBILE account by searching for the keyword PUBG MOBILE in your Gmail, @languid dawn. A screenshot has been attached below as an example:

[languid dawn]

I don't forget this email and also its not logged in at my phone 😅 , If i can forget the email i can recover the password

Get *

[celest shadow]

In that case, you may contact the customer service in-game for further assistance, @languid dawn.

[languid dawn]

okay i'll , there is another thing i want you to focus on , alot of players using replaced ( system files ) to improve aim assist , headshots , no recoil .. and they not get banned .. do you think this is a fair play ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @languid dawn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Any methods, whether that be cheating or file modification, to gain an unfair advantage over other players in the game are not allowed and against PUBG MOBILE's user agreement. Please refer to the above message for further information on how you can report these players.

[fervent isle]

I fixed this issue on my own. No need to worry about it anymore. Alhamdulillah 🤲

[night cloak]

I am on conqueror still I can't become investigator why

[fervent isle]

I recently got my access and I only peaked at Crown III

Keep trying

[flint barn]

I got banned last Saturday for a week. I didn't violate any regulations. All my season grind this season gone. What should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint barn.

[honest geode]

Plzzz help me...My account has been hacked

[fervent isle]

Do you have a social linked to your Pubg account

Make sure you change not only that sites password, but also your in game password if you used email as well

Do you have access to the account?

[honest geode]

Yes my account linked by Facebook and second link gmai..but someone enter to my account by Twitte..

[fervent isle]

Can you login to your account still?

GO and change all those passwords to something secure

[honest geode]

Can you speak arabic

[clear spindle]

Please contact the in-game customer service for account related issues, @honest geode. For Arabic assistance you can join the regional server [ MENA ] for that. Link can be found in the sub-point 3.1 of #735483472432594994.

[clear spindle]

Please refer this: #questions message

[honest geode]

My account is linked to Facebook and the hacker is linked to Twitter and he logs into the account and loses me, the rating, everything.

Please help me

[clear spindle]

Start a conversation like this in-game customer service, we cannot help you with account related issues in here:

https://cdn.discordapp.com/attachments/481207746406907905/672412747266261032/StitchIt_20203001051957_769.png

[night cloak]

where can i report player

[gritty glade]

Hey, Dear.
May I Know The Launch Date of PUBG MOBILE global in past? When the game was Launched?

[honest geode]

I am contacting Arab support, but they are late in responding, and the thief enters the account and wastes everything for me ..

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[clear spindle]

23 March 2017

[gritty glade]

Google says 19 March, 2018 ❌

[hollow laurel]

May I know can 3 accounts be linked?

[storm flume]

Please refer to subpoint 2.3 in #faq for further information, @hollow laurel.

[vagrant onyx]

Only 2

[clear spindle]

My bad, It was released on February 9, 2018 as a soft launch and globally released on March 19, 2018.

[vagrant onyx]

Maybe your acc hacked or linked from ios log in method to Android method @hollow laurel

[gritty glade]

Ok sir 😍

[clear spindle]

If you've contacted the in-game customer service, please be patient.

[hollow laurel]

I mean my account has been hacked and modified to a newer version , the hacker has linked his play games already. Today strangly it's showing 3

[clear spindle]

Should be a visual glitch, try contacting the in-game customer service.

[honest geode]

Yes, I agree with you, but the thief threatens me to break the account, so I did not give him UC

I am afraid that the account will be billed for 10 years

[silver wedge]

What How Pubg

[clear spindle]

Hope for the best.

[clear spindle]

Would you mind explaining?

[silver wedge]

Pubg Let it explain

Pubg Satan ???

[clear spindle]

It might be because of how you think it is. Please move over to a discussion channel if you don't need anymore assistance.

[storm flume]

Please avoid going off-topic, @silver wedge. You may have unrelated conversations in #chat.

[west reef]

and also send a screenshot of the basic section in which the account is mentioned.
What is that?

[marsh tide]

Cheater Report
Cheat Tool Name = DegoGH
ESP only very safe
He playing with M416 Glacier Level MAX
Please action Tencent. Thanks.
https://www.facebook.com/TeamUnknownOfficial/videos/3994151404034702/?notif_id=1620139641918378&notif_t=live_video&ref=notif

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @marsh tide.

[marsh tide]

I already report it but cannot report still error.

[hot patio]

The problem is still here😭

[hallow gulch]

Please only copy the numeric ID as highlighted.

[hot patio]

Who is the supporter here?

[hallow gulch]

How may we help you?

Please report them through the form mentioned above.

[hot patio]

Someone registered in pubg mobile with a username like my ID number, so if you want to search me he gonna find my account and hin. In addition he also use a very bad picture and i want now to change my id number

5272202212

Did u understand the problem?

[bleak spade]

Hello my friend, at any time the title of champion of the Al-Mohab Championship is given

[celest shadow]

I have already reported your issue for further investigation, you do not need to repeat it. You will be contacted when there is an update in regards to your case.

[tight sail]

@celest shadow one of my frnds pubg acc got stolen any way for him to report.. His acc is 5400749849

[hot patio]

Sorry, but that really annoys me and I'm agitated

[hallow gulch]

Please be patient.

[hallow gulch]

Please inform them to contact in-game customer support for assistance.

[jaunty verge]

Hello, are this our PUBG not Global?

[bleak spade]

I have a question please is there a title of ruler of PUBG in the championship of all talents

[still reef]

https://cdn.discordapp.com/attachments/816512766109810759/835129191452114944/e2fe6e0d71792a25328fa2b853b41743.mp4

I don't know why pubg support deleted Tarka cheating evidence videos. Why ? Why you all protecting this kind of cheaters ?

That's not a fake videos you can see at his live stream. Explain me PUBG support team. Why protecting this kind of cheater ?

[sick shale]

@still reef Please report them in-game via report feature

[still reef]

So why PUBG make support chat ?

In this video and much more videos we have so many evidence of he is cheating and his team mate cheating

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @still reef. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wind cargo]

Hello. My facebook account was stolen today and I was only logging into the game with facebook. The person who stole my account has defined his e-mail address in the game, and now we can both log into my account. If I remove his email address from my account the problem might be solved. Can you please help me?

[summer crown]

Can permanently banned people get a unban if they have enough proofs that they didnt done anything?

[sick shale]

Please refer to subpoint 2.12 in #faq and do not repeat questions regarding account suspensions

[sick shale]

Contact customer service via in-game settings and request to unlink the unauthorised login method

[wind cargo]

I contacted the in-game support team. Let's see if they can help.

[storm flume]

Please avoid going off-topic, @thin wave. You may have unrelated conversations in #chat.

[torpid cairn]

Update is coming tomorrow?

[sick shale]

No

[night cloak]

@feral forge ^

[thin wave]

How to Report Hacker

I am pub live mobile content creator photo send link webcontent

[small wagon]

Is there anyone who faces touch issue in pubg ?🙄

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @thin wave. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[thin wave]

I am YouTube Content The crater how to Send a Link in #content VIP Content Creator

[sick shale]

Refer to community section in #735483472432594994 and apply via the form provided

[left portal]

I am changed my country region in game and I am form India so my data is transferred

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @left portal.

[left portal]

@storm flume thanks 👍

[tranquil creek]

acoount logged in with new version error please help

[storm flume]

Please contact the customer service for further assistance, @tranquil creek.

[sick shale]

Can you elaborate?

[honest geode]

Hello rebel

Can you help me

[sick shale]

State your problem

[honest geode]

My account pubg has been hacked

Some one enter to my account

[sick shale]

Do you have access to your game account?

[honest geode]

Yes my account linked to facebook and the hack linked by Twitter..

[sick shale]

Please contact customer service via in-game settings and request to unlink the unauthorised social media account. You may follow this conversation:

[honest geode]

The problem is Arab support being late ... and the hacker threatens me that he will give me 10 years if I don't give him UC

[late bridge]

Hi I never broke the rules and all of the sudden my account got banned 10 years for no reason!!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late bridge.

[sick shale]

Be patient please

[timber trail]

Why is my account banned? I ask for an explanation even though I didn't use a cheat or third party application, give me a break, I beg you

ID: 5287161985

Nickname: KTFKetoy ٭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timber trail.

[summer crown]

My acc got hacked and i cant get access to it anymore but i know my id can somebody help me with this and get my acc back? And this acc is over 6000€ worth so pls do something or i want my money back

[mortal apex]

Please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq.

[night cloak]

hey lads and ladetts! got a dm from a dude as follow:

this streamer using cheats

https://degogh.com/pmi/

his tag and the hacks he using

[vagrant forum]

Please tell him to report it through this form: https://bit.ly/3soBavK

[night cloak]

ty frozen for the support! have a great day/night ahead

@late bridge here

[torpid steppe]

Hello

[bronze stirrup]

Hlw pubg team Review my pubg mobile account It has got 10year of ban without any reason i am player on that account since season 2 And i grind hardly on that accont how someone can ban it i want my account back so please once review my account and unban it.....id no 526655510 Knight Alec

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze stirrup.

[weary finch]

Hello pubg, as I reported here someone hacked my fb account (now I secured it) and now he linked a Twitter account. I mean how there is a way to prevent these things from happening? And thanks for the no support I got earlier, I messaged in game and here multiple times.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @torpid steppe. Remember to read through #faq before asking questions in the support channels.

[mortal apex]

The customer service in-game is the only one that can help you with account related issues. Since they receive a large number of support requests, you may not receive a fast reply. Please wait patiently for their response or try to start a new conversation.
You can take this screenshot as reference, @weary finch:

[uncut mural]

I have one of my friends who cheats, and I got screen recording him showing me cheats in Cheer Park, how can I report him??

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @uncut mural. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[rancid sky]

السلام عليكم جميعا
أنا لقد قمت بإرسال فيديو لهاكر يقوم بتشغيل برنامج لتحديد مكان العدو وقمت بإرساله لببجي كما موضح في الصورة أسفله ،لكن كان الجواب أن الدليل غير كافي من فضلكم أريد رأيكم
https://youtu.be/ulbj0vTpbmg

[storm flume]

Please do not use languages other than English, @rancid sky. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow gulch]

Please report cheaters through this form, https://bit.ly/3uDSJZv, @rancid sky.

[maiden compass]

Someone src hacked my account

[rancid sky]

Hello
I have already uploaded the video below as shown in the image below, but the answer is that the evidence is not enough. Please i need your opinion
https://youtu.be/ulbj0vTpbmg

[storm flume]

Please contact the customer service for further assistance, @maiden compass.

[celest shadow]

Your video evidence must not exceed 2 minutes. Please make sure that it is no longer than 2 minutes.

[rancid sky]

Ok, thanks

[night crane]

Hello ,
I have a question about frame rate in PUBG MOBILE,
Does Tencent have a mobile data reading system and players compete on the same server according to the strength and specification of their device to achieve even play between the , or players compete with a high frame rate against players with a low frame rate,
Best wishes to you :-) ❣️

[frigid cypress]

Hello pubg

Thanks for you my account finally got hacked

[chrome cedar]

I have a question in regards with banning a ID, is it possible to help me with the ban timeframe like, using mods or 3rd party apps 10 years, teaming up with hackers 7 days.. can u send me the chart confirming the ban time frame. A famous streamer was banned last week for 7 days, would like to know the reason pls.

[silent harbor]

My PUBG account has been stolen Please help me return my account

[round elk]

I lose 120 uc with out any thing and I need my 120 uc come back because this is not my problem/my id is 5311670131 give me my 120 uc

[abstract wadi]

The UCs disappeared without any warning or did you get a message about it?

[round elk]

Disappeared with out any thing

[normal fulcrum]

Frame rates is determined by your device. Every player connects to the same server. For example, if a player playing on NA server, he will connect to other players on NA server regardless of his current location and device specifications

[storm flume]

Please use #questions for PUBG MOBILE-related questions, @frigid cypress.

[normal fulcrum]

Unfortunately, we cannot provide any assistance related to purchase. Please contact in-game customer support

[storm flume]

Please use #questions for PUBG MOBILE-related questions, @silent harbor.

[silent harbor]

My PUBG account has been stolen Please help me and this ID is 5168085725

[round elk]

@normal fulcrum how can I contact with customer support in pubg

[normal fulcrum]

Please avoid repeating same question @silent harbor. You have to contact in-game customer support if you can still access your account. If you don't have access anymore, you need to contact customer support of the social media which got hacked

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @round elk.

[night crane]

That is, can a player of a 90 frame rate enter a match against a player of a 30 frame rate

[normal fulcrum]

Yes

[silent harbor]

@normal fulcrum I contacted support and asked for miraculous requests. I do not remember the exact date I logged into Bebji. I answered all the questions except for the date I registered my game for the year 2018. I don’t remember it exactly.

[normal fulcrum]

You need to provide all the information as accurately as possible to proof ownership of the account. Without accurate information, nothing can be done

[celest shadow]

Unfortunately, we do not have such a list. The streamer in question will need to use the File Claim option to appeal to their suspension or to know the reason of their suspension.

[silent harbor]

@normal fulcrum Are the purchase bills in the account not enough? What should I do if I do not remember the date, knowing that I have changed the mobile device during the three years that have gone more than once and have changed the connection more than once to avoid theft, what should I do?

[round elk]

I don't know what should I do to get my 120 uc come back??!

[normal fulcrum]

I understand your concern. But it is a security procedure to safe gaurd account so one can claim other's account as their own.

[normal fulcrum]

You need to contact in-game customer support. You can find the option on left bottom of in-game basic settings

[round elk]

OK thanks

[silent harbor]

@normal fulcrum What happens to talk is three years old while I play with this account and steal from me easily. I talk to support and ask about the date of my registration in the account, knowing that I came to them to register linking my account on Facebook What should I do this

[normal fulcrum]

I'm sorry but there's nothing we can do since we are not affiliated with Tencent or their customer support. They won't help you if you don't provide the asked information. All I can suggest is try and find the date

[silent harbor]

@normal fulcrum I want to contact the support face-to-face. Talking from a distance will not help and through messages please help me 🥲

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fiery arch.

[noble jolt]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @noble jolt. Remember to read through #faq before asking questions in the support channels.

[normal fulcrum]

Unfortunately that's not possible. The only way to contact that is through the game

[balmy sparrow]

Uc not received whare contact in game team not reply 😔

[unborn surge]

My pubg account is hacked, he linked his email and 2 other logins also

Facebook, twitter mine others not

[hallow gulch]

Please contact customer service. The conversation provided in the screenshot should guide you further.

[unborn surge]

Nah this won't work i have done it on my other account and didn't work

[hallow gulch]

We recommend you try again. Only customer support are able to handle account related issues.

[unborn surge]

Oh

Isn't there any other solutions?

My friend done that and his account was completely gone

[hallow gulch]

Sadly not, unlinking an email is not yet possible. Only in-game support are able to do so, @unborn surge.

[unborn surge]

Not only email, the other 2 also

[hallow gulch]

If you are unable to unlink the other unwanted socials, you may state so to the support team. There is nothing we can do here being discord staff, your understanding is much appreciated, @unborn surge.

[unborn surge]

Oh

[lunar forge]

Is there any way to fix?else of changing network connection or isp?
When we playing classic matches his ping and connection is like us and match loading correctly.

[hallow gulch]

The game needs stable internet connection to run smoothly. Especially when you mentioned that it works fine on mobile data.

[lunar forge]

Works fine on wifi not mobile data

But ok,thanks

So changing connection or network is the only way to fix?

[hallow gulch]

Most likely so, yes.

[gritty kite]

Ign:. DS •『Roɗʀɩ』
Id: 5435472447
Server:Europe
Country:Morocco
Using Wifi

account has been logged in with a newer version of the game, and can no longer log in with an olderversion

[turbid tree]

Any support from Middel east?

[storm flume]

Please contact the customer service for further assistance, @gritty kite.

[celest shadow]

You may join the PUBG MOBILE MENA community for further assistance. Please refer to subpoint 3.1 in #735483472432594994 for regional communities.

[outer cradle]

I got banned for no reason what so ever I checked all rules I didn’t break any I was just have connection issues atm and now I was a couple points away from ace and now my rank is bronze and I was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer cradle.

[tired fractal]

what is this?

[white whale]

Help pubg customers service

I need help my account has been hacked

[night cloak]

@white whale have u tried to contact in-game via costumer service ?

[white whale]

I will contact every where butt no one ans me leet me show u

[night cloak]

Please try to contact via in-game costumer service for assistance & kindly follow this conversation.

[white whale]

I will play pubg for season 4 butt i dont like customer support behavior

[lime juniper]

I am afraid I do not understand what you mean.

[night cloak]

What has in-game costumer service done to you to don't like thier behaviour ?

[white whale]

Cz i will conatct with customer support since last 20 days butt they will not ans me

[night cloak]

@white whale kindly contact them & follow the conversation above that I have sent to you & once you provide them with the assets that they need they shall be able to give you a response.

[white whale]

They can help me or not its other issue butt they will not even ans ny mails

I will done its so many times. Now i am hope less. I really disappointed with pubg customer support behavior

[night cloak]

Due to the many reports that the security team gets every day it needs time but if you provide them with the right assets. & be patient you shall get a response.

[empty mist]

my frnds facebook disabled and pubg id taken by someone else

how to get his pubg id back?

[night cloak]

Has your account been hacked ?

[empty mist]

yes

[jaunty verge]

What is EEA?

[empty mist]

EEA? means?

[white whale]

Listen sir kindly speak i will conatact on Twitter in game center butt they will not ans me

[jaunty verge]

EEA Transfer Data

nvm im asking

[night cloak]

@empty mist have you tried to contact in-game via costumer service?

@jaunty verge it means European economie area

[empty mist]

yes but not usable

[white whale]

@vagrant tulip yes sir

[empty mist]

nope

[empty mist]

i replied in your private msg

[night cloak]

Try again this time kindly try to follow this conversation that am about to handle it to you.

[white whale]

@mocha 3rd party apps

@mocha i sand screen shot here

[empty mist]

on the customer support

[white whale]

I got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white whale.

[empty mist]

its Europe

[jaunty verge]

Oh lol that PUBG Europe?

🗿

[night cloak]

EEA is for people who are in Europes economic areas@jaunty verge

[jaunty verge]

Owh

Ok thx

[thin obsidian]

Wanna report some hackers,please tag me so I can show it to that person.

[iron thicket]

I wanna say,how to stream?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot token.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @thin obsidian. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hallow gulch]

Could you please let us know more about your issue?

[iron thicket]

I means discord stream

[hallow gulch]

Please refer to our #735483472432594994 for further information.

[iron thicket]

Thank you

[tall breach]

Hello Sir, kindly read this thoroughly and understand the situation. Today my friend brought a new Account. I added him and started playing with him. At that time he was playing fair. Then after sometime we came to knew that the new account was scammed and belonged to someone else. He logged into the game and used 3rd party plugins and got that new account got banned on purpose. After sometime my own account got banned for 7 days. As my friend was not violating any terms while playing with me. I have been reporting even my friends who use cheats. As a competitive player I am strictly against the use of cheats. It is kindly request to you to unban my account and withdraw the penalties ASAP. I will be very thankful to you.
IGN : 4UxALIEN
Character ID : 5119679318

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall breach.

Please refer to the private message from @polar marsh for further information, @mystic dome.

[hot oyster]

My account is stolen

How to recive

[storm flume]

Please contact the customer service for further assistance, @hot oyster.

[gilded girder]

accidentally transferred to the server asia. please take me back to Europe

it is not even possible to play in asia. long time. I played all the time in Europe. just accidentally pressed it.

[dense fable]

Hi there, my account is stolen I just got back yesterday but my account is banned for ten years how can I receive , I live in uk but my account has been banned in iraq please help me I spent over 5000£ on my account I really need your help many thanks 🙏.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense fable.

[rigid ridge]

Ok so hear me out I have pubg mobile beta with the godzilla, king kong aand mechazilla event right but why does matchmaking take so long and why can't I find a match? When I remove the event and just do plain old erangle I find a match full of bots why can't it be like that with the event turned on? I'm in the US btw

[night cloak]

@rigid ridge the reason is. it's still in beta phase & there are not many players in the event matchmaking .

[rigid ridge]

Really but how come without the event they all get replaced with bots why can't they both have bots :c

Two weeks ago it had bots and matchmaking didn't take long now it's broken 😭

I guess I'll wait until Tuesday :c

[night cloak]

There will be further improvements in the near future so the game run smoothly but for now I don't have any information regarding matchmaking issue i hope you understand.

[rigid ridge]

Thank you for replying c:

[night cloak]

No problem at your service.

[rigid ridge]

:D

[idle sleet]

@hallow gulch There is a person who hacked my account and linked my account to his Twitter account, and I want to unlink the account from Twitter with a free time

[kind pebble]

Recived permanent ban
I was using express vpn to login veacuse of 5hr limitations of game play I mailed them and tweeted anything thing other I should do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind pebble.

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@idle sleet have you considered contacting in-game costumer service for assistance?

[idle sleet]

@night cloak Yes, but I didn't get help

[night cloak]

The reason is I think you didn't ask your question in a way that they help so the first thing to do is you contact them again but this time.kindly follow this conversation

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[pallid orbit]

Hello, PUBG company, there was a problem with my account, the PUBG account was stolen, the game version was upgraded to a newer version, and the account was linked in five ways

To communicate [e-mail]

[storm flume]

Please contact the customer service for further assistance, @pallid orbit.

[restive forge]

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team .
my id 61448196643
my gmail : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @restive forge.

[pallid orbit]

The problem is that I do not have pictures of the purchasing forces to calculate how they are going to help me

The account was stolen and its issuance lifted, and the problem is that it is lost for three days. Please ask for help. I want a quick response.

[idle sleet]

@night cloak But I cannot register to my account because the account has been approved. The hacker used a program in my account that violates the rules of the game.

[gilded girder]

it is not even possible to play in asia. long time. I played all the time in Europe. just accidentally pressed it.

accidentally transferred to the server asia. please take me back to Europe

[night cloak]

You may wait until the punishment on your account is done then login to your account then contact in-game costumer service

[night cloak]

There is no other solution unfortunately you have to wait until the cooldown is over.

[idle sleet]

@night cloak But the hacker can access my account, and it is possible that my account it will bandded agin

[night cloak]

If the hacker uses GFX tool or third party apps then yes it is possible if he or she doesn't then no it is not possible that is why my best advice for you once you got access to your account back contact via in-game costumer service for assistance and follow the conversation that I have sent to you specifically in the earlier messages. So the costumer service be able to help you. In matters of retrieving your account.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[marsh ore]

Hey PUBG Support Team, I would like it until my PUBG account got banned by mistake and I need your help to fix this bug (has been banned for 10 years). I used cheating but for a short time and out of curiosity, so I think you should review the recent activities of my account and confirm that nothing is blocking my account, all the information has been included, I hope you check this issue as soon as possible. Thank you PUBG Team.
My ID 5794723983
Please, be the best company in the world

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marsh ore.

[idle sleet]

@night cloak Thank you for your help. If I apply the steps in the picture you sent me, will a PUBG customer send me a message?

[night cloak]

If the steps are applied correctly and it was proved that it is the hackers fault then yes you shall be able to get a response

[idle sleet]

@night cloak thank you

[night cloak]

Glad to help I hope you get your account back

[clear berry]

Players can't be banned for mass report, right? They can only be banned If they using cheats ?

[mint geyser]

Hi,
Someone has hacked my Pubg account.

Hi,

I have linked only my Facebook ID and Gmail ID to my PUBGM Account. Today I have noticed that a twitter account has been linked to it. I tried to remove the account, but it says twitter hasn't been linked for long enough.

I have all the payment proof for this account made from my Google play store and Apple pay. I request you for an immediate action to remove the unknown Twitter ID that has been linked to my PUBGM account.

I can provide you with all the necessary supporting documents that you may request for. I have all Apple payment transaction towards my PUBG account

So, kindly assist me to save my PUBGM account at the earliest possible.

IGN: XeNonGAmiNgYT
CHAR ID: 5135941369

[undone tree]

I wanna talk with any developer of pubm team please

[hallow gulch]

Please contact customer support while referring to this conversation.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @undone tree. Remember to read through #faq before asking questions in the support channels.

[devout seal]

Hlw
Help & support

Someone has hacked my Pubg mobile account.

I was sick for some days that's why i didn't login my account about 15-17 days,Some days ago I have noticed that a twitter account has been linked to my I'd hacker now removed my google play games id,
Now I have only 3rd link Gmail ID & phone number to my PUBGM Account.

I have all the payment proof for this account made from my Google play store and codashop. I request you for an immediate action to remove the unknown Twitter ID that has been linked to my PUBGM account.

I can provide you with all the necessary supporting documents that you may request for. I have all google play payment transaction towards my PUBG account,

So, kindly assist me to save my PUBGM account at the earliest possible.

Character ID: 5545736095
Character Name: A71么RIMON

[devout seal]

@polar marsh

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[devout seal]

@polar marsh

Hlw
Help & support

Someone has hacked my Pubg mobile account.

I was sick for some days that's why i didn't login my account about 15-17 days,Some days ago I have noticed that a twitter account has been linked to my I'd hacker now removed my google play games id,
Now I have only 3rd link Gmail ID & phone number to my PUBGM Account.

I have all the payment proof for this account made from my Google play store and codashop. I request you for an immediate action to remove the unknown Twitter ID that has been linked to my PUBGM account.

I can provide you with all the necessary supporting documents that you may request for. I have all google play payment transaction towards my PUBG account,

So, kindly assist me to save my PUBGM account at the earliest possible.

Character ID: 5545736095
Character Name: A71么RIMON

In-game

Yes

[feral forge]

please contact the in game customer service for further assistance, you may refer to the steps in this screenshot as reference, @devout seal and @night cloak.

[fierce spade]

Game Center has been hacked and the hacker linked Twitter and email to my account. The account was blocked for 1 day, the account was blocked again for 3 days, customer service was informed and a team was formed and the account was blocked again for 7 days. My Game Center has been removed and customer service has not found a solution for me yet, knowing that they were told before Game Center was removed and they sent me a message that we will form a support team to solve your problem within 60 days and Game Center has been canceled and I have not received an answer yet. Why ?

[minor moss]

Hello pubg mobile I know that you are very busy due to the large number of messages . I had no problem with my account . My account has been banded for no reasons and i swear to do or use external material and that I play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged .
Thank you ,PUBG MOBILE
The account id:5390186853
The account name user :》رآآنے》

[polar marsh]

Please refer to the private message from @polar marsh for further information, @minor moss.

[thick girder]

Is it good to play pubg while charging iphone se 2020 like is it good if i play the game on the phone while it charging or do it harm phone

[smoky horizon]

unfortunately they will not help. I went through something similar and had no help.

[devout seal]

😫

[lone haven]

They can’t help u bro

[feral forge]

if you do not have access to your game account, hacker can easily unlink your social media in 7 days, meanwhile it takes time for in game customer service to proceed to unlink a social media for you, but securing your account is your own responsibility after all.

[slim flame]

Pubg 1.4update date?

[thick girder]

Is it good to play pubg while charging iphone se 2020 like is it good if i play the game on the phone while it charging or do it harm phone

[fierce spade]

know my responsibility, but the hacker linked the account. Can I restore it after removing my link knowing that I have all the charges in the account?

[lone haven]

لا

[feral forge]

playing while charging does not harm the battery and phone directly, but the phone temperature will get warmer, under the hot condition it might affect the battery life and some other components.

[thick girder]

Alr

[feral forge]

please join MENA regional server via sub point 3.1 in #735483472432594994.

[smoky horizon]

The same thing with me !!! Your account has been hacked. And I already talked about it here, they are being able to access the accounts in some way that the support does not know how to help.

[weary finch]

When I am getting real help guys. the hacker added his own twitter and can login whenever he want. My IGN is 571916367 please do something

[weary finch]

I think I know something regarding that, if soemone is able to login with your fb once, i suppose there is an modded fb app that allowing logging to pubg. SO fb is not safe

[feral forge]

if you no longer have access to your game account, or the hacker completely unlinked all your login methods, there's nothing that the in game customer can assist you further in this regard.

[smoky horizon]

They will not help. I'm sorry to inform you. I didn't have that information either, and they didn't help me either.

[turbid atlas]

@feral forge plz help I changed my server by mistake am from Pakistan pleaz give me best server for me My IGN 5215764968

[smoky horizon]

More like that? In one day I could calmly enter my game and on the same day the night was no longer possible. The next day I already changed passwords and even then he had access

[lone haven]

Change the email

Or phone number

[sick shale]

You must wait for the cooldown period to be over, you can't change it before that time in any way

[fierce spade]

But I contacted Customer Service before removing my Game Center and sending the shipments to them and they sent a message. Wait 60 days and your issue will be resolved?

[weary finch]

There is no way to change Email/Phone number in PUBG mobile settings. I mean how can it be?

[smoky horizon]

in the game my Facebook and email are linked. the email I can’t change, I can only remove Facebook. Does he have access to my email?

[lone haven]

Bruh change the email or phone number from the app ur using like fb or Twitter

[sick shale]

No, it's not possible

[fierce spade]

But I contacted Customer Service before removing my Game Center and sending the shipments to them and they sent a message. Wait 60 days and your issue will be resolved?

[weary finch]

Bro there is a way to login via mobile and Email

[smoky horizon]

Exactly

[lone haven]

I know

[tidal adder]

Guys I have good internet good phone bought recently still my game on tdm is laggy and on classic as well

[turbid atlas]

@sick shale plz change my server very big problem login issue server did not response

[tidal adder]

What should I do ?

[lone haven]

Which account did the guy have access to?

[tidal adder]

@storm flume

[lone haven]

It’s your device

[weary finch]

I just wanna know if now the person logged with his twitter and used a hack to ban my account, will pubg mobile support me? I think NO. the support is nothing IMO

[smoky horizon]

To my email. In fact he couldn't get into my email, it just came out that someone tried to get into countries like Vietnam and India.

[tidal adder]

Just bought it 12 pro max

[fierce spade]

But I contacted Customer Service before removing my Game Center and sending the shipments to them and they sent a message. Wait 60 days and your issue will be resolved?

[turbid atlas]

@Rebel plz change my server very big problem login issue server did not response

[tidal adder]

My friend from 11 pro max is playing smoothly

[lone haven]

Just delete the game or wait

[turbid atlas]

Am playing scrims

[tidal adder]

That’s the problem pubg will be destroyed on 3 years or soon if it remain same nothing last forever

Support is pubg is *****up

[lone haven]

It’s bots bro they won’t help you

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[tidal adder]

No one can help you…

[fierce spade]

@lone haven
But I contacted Customer Service before removing my Game Center and sending the shipments to them and they sent a message. Wait 60 days and your issue will be resolved?

[lone haven]

Which one what support u want you lost your account?

[lone haven]

Bro am sorry but it’s all fake they are bots you expect them to help you

Unlink the account or change password

[weary finch]

I just want PUBG to remove all social/email/mobile access, I only want to login with Google. But nobody will listen, enjoy playing pubg and ruining your time

[fierce spade]

No robot I was answered from customer service. His name is Mahmoud, not a robot who answered me

[lone haven]

Oh ok

[weary finch]

I am done. I don't need support. Let the hacker win. Cheers PUBG support team.

[tidal adder]

Wait for update if can’t help then quit pubg

[fierce spade]

Send a message like this
Hello, fighter.
This problem is still under investigation. We thank you for your understanding and patience until the results are available
Be confident that our team is working to identify and fix this problem, and we will contact you when any new is available from the technical team.
We thank you again for your patience and confidence!
best wishes
Mahmud
Pubg mobile support service

[untold eagle]

Pubgm India discord server link

[night cloak]

Google it

[fierce spade]

Send a message like this
Hello, fighter.
This problem is still under investigation. We thank you for your understanding and patience until the results are available
Be confident that our team is working to identify and fix this problem, and we will contact you when any new is available from the technical team.
We thank you again for your patience and confidence!
best wishes
Mahmud
Pubg mobile support service

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @fierce spade.

[clear spindle]

Please refrain from posting off-topic images in here, @echo spade.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @marsh tide.

[echo spade]

It's not off topic. It implies how slow customer service is

It's been weeks, my issue is still pending, my account is being taken over by hacker. Nothing is fine

[clear spindle]

If you've contacted the in-game customer service, they'll solve the issue within a period of 60 days.

[echo spade]

Imagine you have a PUBGM account which you spent thousands of dollars on it and it got hacked, you lost it.

[clear spindle]

For you information, it is your responsibility to protect the account.

[echo spade]

How would you like that? @clear spindle

[echo spade]

PUBG let someone hacked my account easily, how is that my responsibility? Someone tried to my change my log in password 3 times, PUBG still allow him to log in.

[clear spindle]

Your account gets hacked only if you share the login details with someone or entered in a scam website.

[echo spade]

It wouldn't be calles hacked if it is shared

[clear spindle]

Simply an account won't get hacked.

Please change the passwords and enable 2FA.

[echo spade]

Someone tried to log in into my game using email. He put in wrong password 3 times and requested password change 3 times

It is not related to 2FA at all. PUBG has 2FA options?

[devout barn]

Anyone please tell me where to report instagram pages who selling carding UC and Pubg Accounts and scamming Everyone by hacking their accounts and scamming there money..???

[clear spindle]

That feature doesn't and as you've contacted the in-game customer service, please be patient and provide a feedback regarding that method in #old.

Report it in this form, @devout barn: https://bit.ly/3soBavK

[devout barn]

Ohk

[fast night]

when vikindi will come ?

[clear spindle]

In the near future.

[fast night]

tell me estimated time

[clear spindle]

Keep an eye on #news.

Currently we do not have an estimated date.

[quick summit]

my region has the bonus challenge how do i get to it though

since it has changed since i last did the challenge

[pulsar vault]

Will using vpn get u banned in pubg mobile?

[celest shadow]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[pulsar vault]

Ahhh I c

[light condor]

who can help ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @light condor. Remember to read through #faq before asking questions in the support channels.

[light condor]

i need some help with my account

[open fable]

Cant chat in indian discord server

[clear spindle]

We are not affiliated in anyways with that server, @open fable.

How may we be of assistance, @light condor?

[swift drift]

how do we send screenshots to ingame customer service

[clear spindle]

You'll be able to see an icon at the top right to send attachments or upload the image in an online image sharing community and send the link, @swift drift.

If you're eligible for that, you can see it in the in-game, @quick summit.

[light condor]

some one stall my account and delete my social account from the game

[storm flume]

Please contact the customer service for further assistance, @light condor.

[light condor]

and where is this

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @light condor.

[pseudo canopy]

Need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pseudo canopy. Remember to read through #faq before asking questions in the support channels.

[pseudo canopy]

Ban related issues

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo canopy.

[steep ledge]

Hello I have a YouTuber friend who got banned from Pubgm, he’s doing live streams and a really good player, to who I can send proofs?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steep ledge.

[light condor]

i need some one to check my bann again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light condor.

[simple tartan]

Hello I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @simple tartan. Remember to read through #faq before asking questions in the support channels.

[simple tartan]

Account related quries

[night cloak]

How may I help you ?

[simple tartan]

Kindly please dm

I will share detail info

[night cloak]

You may send it here kindly

[simple tartan]

He is my friend he got ban... He is a youtuber with 11 hrs stream

[polar marsh]

Please refer to the private message from @polar marsh for further information, @simple tartan.

[jolly torrent]

Need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jolly torrent. Remember to read through #faq before asking questions in the support channels.

[oblique folio]

1.3 bad season, Full of No Hitmarks and Framedrops (wish to go back to s6 since no framedrops at all)

[jolly torrent]

When will pubg india come

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @oblique folio. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please refer to this channel's pinned messages for further information, @jolly torrent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[jolly torrent]

My friend is hacker but his id is not hacked why

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @jolly torrent. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

I didn't understand what you mean ?

[quaint badge]

Hello

I don't understand why I am banishing even though I am not cheating.You have to find a solution to this.I was banned for 10 years directly, no reason. I am banned for 10 years without any warning, even though I did not use cheat or third party application.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint badge.

Please refer to subpoint 2.12 in #faq for further information, @jolly torrent.

[night cloak]

Dear pubg mobile team ,

Please note that my pubg mobile account has been banned without any apparent reason. I have always respected the rules of the game and have never used any cheats in tha game . I have alway reported hackers and cheaters in the game but still you have banned my account . I am so upset because that was my only account and i had spent so much money on it . I am sure i am not guilty and I hope you return my account to me as soon as possible.

Account name : SiL£NtKilL£R
Account id : 5379237498
Email : [e-mail]

Note : i had tried to contact customer service several times but there was no reply .

Regards ,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[flint garnet]

why pubg banned me for 3 months ??i have not done anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint garnet.

[tawdry tartan]

How do I report a Facebook page that streams gameplay hack?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tawdry tartan.

[delicate lion]

who should i contact regarding PUBGM Esports?

[dark fern]

hi! Anyonee?

help me

@vagrant forum

[vagrant forum]

How may I help you, @dark fern?

[dark fern]

i have Accidentally transfer my clan leadrership to an inactive player please help me!

[vagrant forum]

You can contact Daniel | PUBG MOBILE ESPORTS#1402.

@dark fern, unfortunately nothing can be done about that.

[dark fern]

why?

can i Contact to admin?

@celest shadow

Sir plz hlp

[vagrant forum]

It is impossible to change the clan leader unless the current leader transfers the leadership by themselves. If you have accidentally given the leadership to an inactive player then there is no other way to regain the leadership.

[torn ginkgo]

please help they hacked my acc

[celest shadow]

Please contact the customer service in-game for further assistance, @torn ginkgo.

[timid bear]

what to do if technical support ignores me?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @timid bear.

[crisp raven]

Any news about PUBG New State

[twilit hawk]

I want to report a hacker. How can i do that?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @twilit hawk. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

We provide community support only for the global English version of PUBG MOBILE here, @crisp raven.

[timid bear]

I have been waiting for a response from technical support for three months. Do I still have to wait or can I just forget this game?

[night cloak]

I want to report a hacker. How can i do that?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please refer to subpoint 5.5 in #faq for further information, @timid bear.

[night cloak]

how to buy uc plz today me

[paper cave]

Hi ID 5254410498
My account has been hacked by a hacker and the version has been lifted to the highest version of the account
I want to reissue my account to the original version. Thank you

[night cloak]

You have used any 3rd party app?
Side!!

[paper cave]

Nope

I get message that my account is in the highest version

[storm flume]

Please contact the customer service for further assistance, @paper cave.

[paper cave]

Send me in private

[celest shadow]

You can buy UC from the in-game system or through https://www.pubgmobile.com/pay.

[night cloak]

This link report cheter

[paper cave]

Can you help me?

[night cloak]

Oo I have not buy uc because my country are band pubg mobile (india)

[celest shadow]

For account related issues, only the customer service in-game will be able to assist you. You may refer to subpoint 5.4 in #faq for further instructions.

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @night cloak.

[paper cave]

In-game support is not replaying to me , that’s why I came to Discord to get results faster cuz I can not log in

Please help

[onyx dagger]

If that is the case, waiting patiently for their response is the only way, @paper cave.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @paper cave.

[tribal bronze]

When will new state be available on apple?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tribal bronze.

[scarlet flame]

When will we be able to play unranked?

[onyx dagger]

No information regarding that.

[celest shadow]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[torn ginkgo]

i have same problem, and nobody answer me. they hacked me acc, i give about 7000e in game. This is disaster of pubg service

[wind cargo]

The in-game support team still hasn't helped me.please help me.

[night cloak]

dont pay to scammers . do you still have your account login??

then contact customer support and wait 60 days

[dusk ravine]

hello

[torn ginkgo]

i dont know what to do

[dusk ravine]

Hello, my account has been banned for ten years unjustly. I have not done anything and the company does not respond Kim. I can contact an employee from the company to help me. Is there anyone who knows please to help me
me id 5382535402

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk ravine.

[torn ginkgo]

i have google login,but they link also with them facebook

[mortal apex]

The Customer Service receives a large number of support requests, you may wait for their response.

Please contact the customer support in game for further assistance, @torn ginkgo.

[wind cargo]

How long can I wait for the estimate?@mortal apex

[mortal apex]

Please refer to subpoint 5.5 in #faq.

[wind cargo]

Thank you for your help.😊

[solar tulip]

Hello ! I have been hacked, I am now in contact with the in-game assistance. They ask me the exact date of inscription on PuBG mobile. Any tips of how I could find this date with my phone (samsung) ? Tx a lot for the answers

[silk crag]

I want to know about pubg Kr

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @silk crag.

[split sentinel]

I want to give a complaint some people are selling carding UC I have proofs and server link too.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @split sentinel.

[fierce spade]

Hi

[vestal wharf]

Need team bro

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @vestal wharf.

[vestal wharf]

Yes bro

[candid apex]

Open Sesame 5 achievement not updated for last week. Please help.

Player ID - 5180665199
Device - Redmi note 8 pro
Server - Asia
Wifi - Jio broadband

[celest shadow]

You will need to reach the weekly season match time limit in order to complete this achievement.

[candid apex]

I did as i'm keeping close eye on it for achievement points since i'm close to Unique Destiny.

94/100 but should have been 95/100.

Somehow, it happens every week but after I report it resolves & updates. Been reporting from past 3 weeks. Please help😭

[fierce spade]

Send a message like this
Hello, fighter.
This problem is still under investigation. We thank you for your understanding and patience until the results are available
Be confident that our team is working to identify and fix this problem, and we will contact you when any new is available from the technical team.
We thank you again for your patience and confidence!
best wishes
Mahmud
Pubg mobile support service

@celest shadow

[celest shadow]

There is not very much we can do on our end if you believe that this is an issue. We value your reports in #old.

How can I help you in this regard, @fierce spade?

[fierce spade]

Before removing Game Center, I got a message from Customer Service. Is my account being restored or not

[celest shadow]

You just need to be patient while the customer service is investigating into the issue, @fierce spade. They will contact you if there are any updates regarding your case.

[little siren]

Hlo i need help someone hacked my account and link there facebook account and waste my all uc

[fierce spade]

I no longer have access to the account because the hacker banned the account for a period of 7 days

[celest shadow]

Please contact the customer service in-game for further assistance, @little siren.

[little siren]

I have two Access but he have facebook access i want to remove his facebook account

I will but no reply@celest shadow

[celest shadow]

You may contact the customer service to unlink an unauthorized person's social account, @little siren. Please be patient for their response. You may use the screenshot attached for reference:

[hollow heath]

I want to buy uc

[celest shadow]

You can purchase UC from the in-game system or through https://www.pubgmobile.com/pay, @hollow heath.

[fierce spade]

I no longer have access to the account because the hacker banned the account for a period of 7 days @celest shadow

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[little siren]

@celest shadow but he waste my all UC

[red sluice]

Good day @celest shadow @lime juniper is there anyway i can report a 7 day ban? I go banned this morning and i dont know why? I play competitive and play for orgs. I am also sponsored by red magic and i need ti clear my name as I was banned wrongly. My reputation is being questioned by my sponsorships and I am not getting any replies from emails i sent tencentsupport

[polar marsh]

Please refer to the private message from @polar marsh for further information, @red sluice.

[little siren]

@celest shadow he waste my account all uc

[fierce spade]

My account was suspended for 7 days only. To remove me from the account, the account is not suspended now but I can no longer access i

[celest shadow]

You are responsible for your account security and it does not matter who made changes to your account, you cannot get the UC back, @little siren.

[celest shadow]

Please be patient and wait for the customer service to contact you again.

[dense jay]

I need help please i^ve selected wrongly the zone of North America, and im living in Chile, South America. Please help me to back to SA. I dont want to wait 2 months to play rankeds and my ms playing in NA are 200 ms...

[celest shadow]

You will need to wait 60 days before you can switch to another server. Please be careful next time and read the notices properly. As a temporary solution, you may ask your friends who has your preferred server selected. Keep in mind that they will need to be the leader of the party.

[dense jay]

Ok ty.

[pliant basin]

Anybody knows legit gfx tools?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @pliant basin.

[devout barn]

Hey everyone.
Is there any problem who sells his Pubg ID to some other person..??

[pallid briar]

Yes,Selling PUBGM ID is against the ToS.

[devout barn]

Then how to complaint against someone who is selling his PUBGM ID..??
If i have proofs against him..??

[mortal jolt]

Did y'all need the ranking system?

[pallid briar]

You may contact a staff or report in #copyright channel:)

[dawn sleet]

@pallid briar
Résultats de traduction
I am entering a pubg account through Twitter. The hacker banned my account one day. Can I log in again?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn sleet.

[twilit girder]

Hi everyone,
Nowadays many people are using jump and prone trick. Are there any chances to get ban using this trick or is it okay to use it?

[night cloak]

How much time does it take to sync Twitter account profile pic?

[hallow gulch]

Using glitches and exploits for your advantage could result in punishment.

[hallow gulch]

Normally, twitter takes up to 72 hours in syncing.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @glad sigil. We may otherwise have to mute you.

[rustic condor]

What i have to write at 3?

Exactly

[hallow gulch]

• What social accounts do you have that the hacker can't access/control.

• The names of the social media accounts the hacker linked, for instance did he link twitter, facebook or any other social. You should tell them which.

[rigid badge]

Can you sync your fb pfp aswell or is it just twitter?

[hallow gulch]

You can.

[rigid badge]

For me it’s showing the option locked even though I have it connected

[night cloak]

hi

[feral forge]

Is your crew registered in the All-Talent Championship?

[night cloak]

idek

how do i check that

[rustic condor]

And at 4?

The all social media accounts linked in the game?

[hallow gulch]

Yes.

[rustic condor]

Even if theese accounts are hacked or no?

[night cloak]

.

[feral forge]

the case is that if your crew had registered in previous matches, then you won’t be able to leave the crew until the All-Talent Championship is over unless your crew leader removes you, so maybe you will have to ask your crew leader to do that for you, @night cloak.

[night cloak]

okay

[rustic condor]

?

[night cloak]

thanks!

[feral forge]

anytime!

[night cloak]

so the leader can kick me even if we are registered in the Crew Challenge @feral forge

[hallow gulch]

Even though, yes.

[night cloak]

and one more question, when is the All-Talent-Championship over?

[hallow gulch]

Log out of PUBGM, and log in via facebook.

[night cloak]

.

[fierce jacinth]

can you help me?

[feral forge]

yes, should be.

[feral forge]

14th of may.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fierce jacinth. Remember to read through #faq before asking questions in the support channels.

[fierce jacinth]

isn't this the support part?

[rustic condor]

Its okay if i answered at 6 like that?

At 6 i had to send a proof with a payment

From the last 3 months

[hallow gulch]

Send all of the payments receipts purchased from 3 months.

[rustic condor]

The all of them?

From 3 months?

[hallow gulch]

As mentioned, the payment receipts from the last 3 months.

[fierce jacinth]

@hallow gulch Can you check the private message?

[hallow gulch]

Make sure the payment receipts are 3 months old.

[rustic condor]

Yeah,but these payments are a lott

[hallow gulch]

Send as much as you can.

[rustic condor]

Okay,done

I sent

I did everything,now i hope its working

Do i have any chance to unlink the hacked accounts?

[hallow gulch]

Once your information is confirmed and approved of, yes.

[rustic condor]

I did this already one time but i didnt get confirmed because ig the answers wasnt short

And one of the admins from here told me to make the answers more short

[mortal jolt]

Did y'all nerf the ranking system?

ANSWER.

[rustic condor]

Thank You soo much for your help, @hallow gulch

💓

Hope this turn will work:')

[mortal jolt]

Did y'all nerf the ranking system?

#7 still a damned minus.

I'm completely done with this game.

[pearl hill]

Hello

I have a query

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pearl hill. Remember to read through #faq before asking questions in the support channels.

[feral forge]

the ranking system is based on your damage, survival, heals, supplies and kills, and also depends on the tier of the enemies that you have killed.

[pearl hill]

Hello, is DNS safe for playing PUBG MOBILE Global version 1.3?

This is my query

[hallow gulch]

Using a DNS is fine, @pearl hill.

[mortal jolt]

That does not answer my question.

[pearl hill]

Thank you @hallow gulch For the help.

[mortal jolt]

That does not answer my question.

Yes or no.

Simple answer.

[feral forge]

the higher your rank the more difficult to get ranking points, @mortal jolt.

[fierce jacinth]

@hallow gulch Where can I send a message to the Pubg mobile global support team

[hallow gulch]

The rank system has not gotten any changes. As .Nadïa said above, it depends on your match/tier statistics, @mortal jolt. Refer to subpoint 3.3 in our #faq channel for further information.

[fierce jacinth]

@hallow gulch Do you have an E-mail address?

[pearl hill]

Which tier are you?

How many kills did you get?

How much health did you restore?

[hallow gulch]

Only the customer service in-game will be able to assist with account related issues. The email [e-mail] is for general inquiries only.

[fierce jacinth]

@hallow gulch So how can I contact pubg mobile global customer service

[thorn apex]

Refer to subpoint 5.4 of #faq @fierce jacinth

[night cloak]

best senstivity and gyro for 4 finger players