questions

[feral forge]

upload the images to imgur and convert them to links, send the links in the conversation.

[lime basalt]

Ok thanks so much again

[feral forge]

could you please elaborate how did you lose your account, @vital plume?

[vital plume]

My Pubg Mobile account was stolen. Using Facebook. I can't restore it, although I can log in to Facebook. most likely, it was untied in the game itself from Facebook.

[vital plume]

I can't even restore Facebook, they changed their phone number. but I still have the receipts from the purchase of in-game currency

[polar quartz]

Hi, everyone, does anyone know where I can write about the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar quartz.

[feral forge]

so you do not have any access to your game account, @vital plume?

[vital plume]

Yes, it is, i dont have access for my account

[night cloak]

Hello. I have this problem every day that appears and I don't know what it is even though I reformed more than once and it didn't work?

[feral forge]

please first try to recover your linked social media account, otherwise there's nothing the in game customer service can do if you do not have access to your game account, @vital plume.

[night cloak]

I talked to the Arab team and they didn't do anything.

[torn kestrel]

May I know what is current latest version of the game?

[night cloak]

1.3

[torn kestrel]

Ok thank u

[vital plume]

Facebook changed the phone numbers, I'll try to do something (((

[night cloak]

Please help me.

[feral forge]

you may join the MENA regional server via sub point 3.1 in #735483472432594994 to get assisted with in your language, @night cloak.

[night cloak]

I know, but they didn't do anything. Tell me to do the repair.
I've done more than once reform.
And it didn't work.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long obsidian.

[heady heath]

Hello Pubg Mobile Team My Account Hacked I Need Help ❤

[storm flume]

Please contact the customer service for further assistance, @heady heath.

[elfin canopy]

@night cloak, could you post your internet speed test results?

[night cloak]

How can I do that, please?

[elfin canopy]

Go to fast.com

If that is available in your region.

[night cloak]

okay wait please

[night cloak]

Is it good?

[elfin canopy]

Not really. It is bad.

[elfin canopy]

The issue is most likely due to bad internet connection, due to which the in-game notifications are unable to display.

[night cloak]

I'm afraid it's causing me a real problem.
Final ban

@elfin canopy Hi sir.. If any player registered for any PUBG MOBILE official tournaments and played already group stage . But now for the prelims the player are not eligible for the next matches. If the player will no play the next matches is there any problem??

[night cloak]

Thank you

[rustic condor]

Hello guys

Anyone who can help me in the dms?

I need some help

What should i say anymore if i answered to all of the questions?

[wraith wagon]

Hi, why I can’t buy RP Badge??

[rustic condor]

I wanna show to someone my answers to see if the answers are good

[elfin canopy]

I am afraid I do not know much about esport. Maybe @onyx dagger can assist you with this.

[rustic condor]

@elfin canopy can i dm you about that?

[elfin canopy]

Did you answer all their question and send valid proof which they asked?

[rustic condor]

Yeah

[elfin canopy]

You should not share your answers with anyone.

[elfin canopy]

Then please wait for their response. :)

[rustic condor]

I didnt,thats why i asked here

[desert nest]

Where to report pubg hack live streaming?

[rustic condor]

So i just have to wait againm

[elfin canopy]

What is the issue you are facing?

[elfin canopy]

Yes.

[rustic condor]

My issue?

[onyx dagger]

Did you mean that will there be any problem if you do not play the preliminary round matches, where you're not eligible?

[elfin canopy]

Not you. The one I mentioned.

[wraith wagon]

Please help me, I can’t buy RP Badge

[wraith wagon]

It doesn’t let me buy RP Badge

[onyx dagger]

That actually is an issue, @wraith wagon. Please do report about it in #old.

[wraith wagon]

Ok, thank you

[devout glen]

Unfortunately, it can, and this is very often practiced.

This is a bug that allows you to steal accounts.

[feral forge]

please post it in #copyright.

[torpid cairn]

This is ridiculous that a game is supporting its own game's hackers

[marsh kraken]

Hi

[night cloak]

Hi i got ban for 10 years without breaking any of your rule i tried to contact pubg in the game but nobody answered please help😭❤️❤️❤️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[rustic condor]

So if i gave to the customer the all informations that are valid, do i have to Tell to the customer something else anymore?

For this question?

[marsh kraken]

I am facing a bug

In the gun game mode the gun on the 4th tier dissappears and i have to kill with my fists

It happens every game is there any fix for it?

And i tried reinstall the game and the map

[feral forge]

something must be incorrect or missing from the informations that you have sent to them, therefore they are asking you again, so please do check and try to send again all the valid informations to them.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @marsh kraken. You can also submit a report in #old in compliance with the channel's pinned instructions.

[torpid cairn]

Lol no admin replied

[errant steeple]

Bro what is this

U texted pubgm support in game 2 months ago

They said to wait for unlink my mail

I am waiting and still no unlink

What is this can u explain me?

U got soo much money from rp and skins to get a good support service and still waiting 2 months @polar marsh

[errant steeple]

@polar marsh

[night cloak]

how can i unlink my 3rd id...can someone help???

[celest shadow]

Please report the livestream to #copyright, @upper halo.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

Please refer to subpoint 5.5 in #faq for further information, @errant steeple.

[errant steeple]

Are u stupid @polar marsh ? Im waiting for your answer already 2 months

[gentle bramble]

90 fps is only for the rich...i recommend to the concerned one to maintain 60 fps in all devices so that everyone get fair play in matches included scrims and classic...the game would be more fair and joyful...i mean come on its just a mobile game and pubgm is indirectly telling us to buy new gaming phone like oneplus

[night cloak]

<@&481161015728406538> ???

What are the minimum requirements for 90 fps?

[feral forge]

free feel to share your concerns and suggestions in #old, @gentle bramble.

[red yoke]

L lost my pubg account. Please help

Anyone please help

[night cloak]

how can i unlink my 3rd link id??? anyone please help

[red yoke]

I want to link my lost account to other GMAIL id

[high hedge]

I wanted to see my old feedbacks in a archived channel.

[red yoke]

Please help me...

[jade lion]

Hello my friend's account got hacked and hacker sold that account to someone so how can I get my account back? I have proof of google play receipt of unknown cash. Please mods help me how can I get it back?

[red yoke]

My account got lost ..please help me someone please, please

[jade lion]

@red yoke stop spamming or you will get muted

[hallow gulch]

You cannot unlink your email as for now.

[red yoke]

I am not spamming ..I have all proof ..@iAM1XD

[hallow gulch]

Could you please state your issue clearly, @red yoke.

[fossil glade]

Can any one help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fossil glade. Remember to read through #faq before asking questions in the support channels.

[red yoke]

I lost my pubg account which was linked to google play . And now i am not able to get my account back..plz tell me how to link lost account to other google play account..i have all proofs.plz help

[fossil glade]

My account has been banned for a day for no reason, and my rating and stats, which I am tired of obtaining, have been removed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fossil glade.

[mighty flax]

i can't change my region in my pubg mobile please fix this bug.
my name:
ＤａｒＫｉｎＧ
my id:5913644381

[hallow gulch]

If you have access to any other social linked to your PUBGM account, you'll be able to log in and unlink the lost/unwanted google play account. However you will not be able to log in if you have lost the only social account linked to your game.

[feral forge]

and please remember not to mention the moderator role unless there is an emergency related to the discord server, @night cloak.

[red yoke]

@hallow gulch my account was not linked to social media account...now what can i do.plz help ,plz

[hallow gulch]

If you do not have the option to change your region/country, then it's most likely not possible as your account was made in the EEA and due to laws, changing your region would not be possible.

[feral forge]

i do not know if it's possible, but please use #discord for inquires related to the discord server, @high hedge.

[hallow gulch]

You may contact customer support for assistance, account related issues are handled there.

[red yoke]

@hallow gulch I done but they didn't answerable..

[storm flume]

Please contact the customer service for further assistance, @jade lion.

[hallow gulch]

Please patiently wait for CS to reply.

[red yoke]

@hallow gulch ok I will wait

Will I get my account back?

[hallow gulch]

Surely once the account is proven to be yours, @red yoke.

[red yoke]

@hallow gulch I have all proofs

[coral crescent]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game

I ask to solve a proplem as soon as possible because Iam wronged, thank you, PUBG MOBILE
The account id : 5649937417
The name of the accout user : 『ARB』yousef
THANKS❤

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral crescent.

[red yoke]

@polar marsh please help me also..my account lost

[feral forge]

90 fps requires the device display to be at least 90Hz refresh rate, but not every device with 90Hz display has a strong enough processor, for more information searching that on google might help you, @night cloak.

[golden kelp]

Sir I need a help regarding PUBGM KR.
I wants to know that are you changing the name of the game from PUBGM KR to BATTLEGROUNDS MOBILE KR ??

@thin halo

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @golden kelp.

[golden kelp]

Where will PUBGM KR players will go ??

For support

[celest shadow]

You will need to contact the customer service in-game for further assistance, @golden kelp.

[flint garnet]

hello

[brittle wharf]

OnePlus 9 only 60 fps why ?

[feral forge]

only the in game customer service can assist your with account related issue, if you have already contacted them, please wait patiently for their response.

[flint garnet]

two guys are pussing conquror using esp but they are not getting ban

[feral forge]

please report them in-game, @flint garnet.

[flint garnet]

reported but they are not getting ban

i am reporting from previous season

[rose ridge]

@celest shadow can i ask for unban here lol

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose ridge.

[flint garnet]

you need their id?? you watch them you will understand

please ban them

[feral forge]

if the option is not available to your device, you may need to wait until the game to support your device, feel free to submit your suggestions and feedbacks in #old, @brittle wharf.

[flint garnet]

hey nadia please help me

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @flint garnet. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[vale moat]

When i out mobile verification it say parameter error 1 help

[pure cloak]

@celest shadow mam vpn legal or not plzz tell me beacuse i am from india

but i am from india

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @pure cloak.

[west reef]

Hello is Here anyone from the support?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @west reef. Remember to read through #faq before asking questions in the support channels.

[wide granite]

Is there a ban for gfx tool?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @wide granite.

[west reef]

My account is hacked and the hacker want to ban my account what should I do?

[storm flume]

Please contact the customer service for further assistance, @west reef.

[night cloak]

Mods

Help

Hello????

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I had access to my twitter , the hacker changed the username
What should I do

:/

Now i dont have any login method

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[feral forge]

the method is currently still in beta phase, please try again some time later, @vale moat.

[night cloak]

What do i do

Pls help

[warped pagoda]

If someone has the pan on his profilpicture then they are banned for 10 years, right?

[errant steeple]

Wtf man

@polar marsh please make email link in the next update unlinkable

[simple epoch]

@errant steeple You can give feedback in #old

[night cloak]

Ban with 30 days + Although some people upload the ban pan as profile picture for fun. If you will click on someone's profile picture and the ban pan is gone , then it means that this player is banned.

[wide void]

@night cloak contact twitter support only they can help

[vague cloak]

Hello, my name is Abdul Rahman,My ID in the game 5182869300, my account was banned in the game for 10 years (3650) days, until the year 2031, my account was banned for this period and I did not make a mistake, and I did not use any third-party program, or anything other than My morals are in the game, and I was accidentally banned and I hope to get my account up and running again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague cloak.

[calm cipher]

Hey PUBG Support Tencent
ID:5653629506
I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .
Thanks PUBG Team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @calm cipher.

[rain cedar]

cheating, refundable uc etc. in my game account. I did not, but my account was banned for 10 years.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rain cedar.

[night cloak]

@feral forge if a phone has 90 hz display with snapdragon 845 then?

[brave quest]

Hey
My pubg account was linked with facebook
And my Facebook account got disabled
Now I can't login
It wasn't even linked with google
Is there any other way

[obtuse mulch]

Does the Ban icon in the frame disappear only after the ban is removed or is it a while after the ban is banned?

[brave quest]

Hey
My pubg account was linked with facebook
And my Facebook account got disabled
Now I can't login
It wasn't even linked with google
Is there any other way

[mortal apex]

Please contact the customer service of the social media in question and the customer support in-game for further assistance.

◽️- https://m.facebook.com/help

[mortal apex]

The ban icon is shown for 30 days or above.

[jolly peak]

Hlo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jolly peak. Remember to read through #faq before asking questions in the support channels.

[jolly peak]

I want to report something

Delete this YouTube channel soon as possible

[hallow gulch]

Please report it through this form when it's open, https://bit.ly/3soBavK.

[little cliff]

No, just means they banned someone and they unlocked the achievement.

[hallow gulch]

The ban pan is displayed once the player is suspended. However as bless mentioned, the ban pan achievement is earned and used at will once the player you have reported is confirmed for using cheats.

[brittle wharf]

Hi OnePlus 9 60 fps only why?

[torpid cairn]

Hey admins why you guys support cheaters?

[brittle wharf]

😫

[celest shadow]

The ban avatar indicator is applied for 30-day suspensions and above. This is to help players easily identify when an account has been suspended and no longer can be used to access the game.

[warped pagoda]

Okay thank u all

[brittle wharf]

@celest shadow my OnePlus 9 60 fps only why?

60 fps 🥺

[celest shadow]

The game is yet to optimize the 90 FPS option for all supported devices, @brittle wharf. Please submit your feedback in this regard to #old.

[torpid cairn]

Read this

[celest shadow]

You do not need to keep repeating this here, @torpid cairn. Please wait patiently for a response in #copyright.

[summer basin]

hiiiiiiii Piston!🥺🤗

[celest shadow]

Hello, @summer basin. How may I help you?

[summer basin]

Nothing just saying hi!

[celest shadow]

In that case, we can move to #chat.

[dark oasis]

hello

when i need to change my server to Middle East by wrong i changed my region to Australia. i live in Saudi Arabia and i can't change it back before 157days. please help.

[tawdry tartan]

I have provided all this details they are asking. And can say the details I have provided are correct. Does it mean that I can get back my account 100%

[modern lake]

Hello PUBG MOBILE Iknow that you are very busy due to the large number of message i had no problem with my account my account has been banned for no reason and i swear to do or use external materials and that i play clean play and i make very careful to comply with the terms and integrity of the game

i ask you to solve a problem as soon as possible because i am wronged thank you PUBG MOBILE

The account id 510109592

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modern lake.

[night cloak]

hey so, i lost my number that i was using for facebook. I have no access to my facebook. However, I have tons of proof of me owning the account. What can I do?

[flint garnet]

please tell how will i amke ban two cheaters

two players are cheating very badly but they are not getting ban mae i know why??

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @flint garnet. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[sick shale]

You must wait for the cooldown period to be over, no other option

[flint garnet]

i already have reported but but they are not getting ban and they are using esp from many days

[flint garnet]

i already reported with this method but they are not getting ban

[quick oyster]

r u kidding me??
i exited because of weather in erangel
wow pubg

[rustic sentinel]

When the new update is coming

@quick oyster it's not harmful for your account

[quick oyster]

yea but i saw this first time

[night cloak]

11 May.

[rustic sentinel]

@quick oyster don't exit match again and again so you'll not get this ban

@night cloak thanks

[quick oyster]

bro i told u reason above, and left like 3-4 times today only

[night cloak]

How do i report hackers in All Talent Championship Finals

[abstract wadi]

It is not allowed to leave the match, you are supposed to survive in any environment that touches you.

[quick oyster]

no i cant

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[small sonnet]

My account since season 2 is hacked and the costumer services email is nor responding to my email 2 months ago 😭

[feral forge]

please contact the customer service via in game, @small sonnet.

[small sonnet]

I already did, send the exact informations asked, but didn’t receive any help

[wind glacier]

Do you know what will happen to things on PUBG KR after we can no longer enter it from the EU?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wind glacier.

[uneven frigate]

i need help, some body stole my account, I have all the things to comprove that is my and I have all the proof of payment, who can help me

[storm flume]

Please contact the customer service for further assistance, @uneven frigate.

[uneven frigate]

how i can do this

[gritty glade]

30 day suspension or above? What? U Sure sir?
So if any player completed it's 30 Days ban then Ban Pan Avtar automatically removed?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @uneven frigate.

[sick shale]

Yes, it will be removed when the account is unbanned

[gritty glade]

👍

[warped parcel]

Is PUBG Mobile changing name to Battlegrounds Mobile ?

[olive isle]

Not in global only for India and krjp

[warped parcel]

Ok, thank you

[neon osprey]

Why the customer support never respond???!!! My problem has been 72 hours so far and I lost £99.99 and received no UCs yet!!!!!!

This is really bad and will make me never spend a single penny on this game again if it doesn’t get resolved asap

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @neon osprey.

[hollow drift]

i keep getting this.... still

[night cloak]

If u are not a cheater then why u 😨 fear bro..

[hollow drift]

im not scared, with this prompt im getting my account unranked...

[quick oyster]

hi

[night cloak]

Same thing happened to me last week after 7 days my acct hve a rank

[echo spade]

Anyone has successful hacked account recovery here?

[south veldt]

Hello,

My account was banned for 10 years for no reason! I didn't violate any game rules, I've been playing for long time and the highest rank I reached is Ace +1. In addition, I've spent a lot of cash on this account so I'm not that stupid to use it for cheats. I reached to the customer service they kept telling me that anti cheating system banned me for breaking the rules. But how we know if this cheating system is not bugged like the game and randomly banning people? I feel like PUBG is getting rid of fair player and keeping hackers, I want to get my account back.

ID: 5268985925
Name: KOKO『RBD』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south veldt.

[hallow gulch]

Yes.

[echo spade]

How was it?

[hallow gulch]

Once you have provided customer support with all the requested information needed to recover your account. The unwanted socials in question will be removed, meaning the owner will regain full access to his/her game account.

[echo spade]

How long did it take you?

[west reef]

@hallow gulch if the hacker try to ban your account what you do? And if he do it will they give your account back?

[echo spade]

Yes, my account got banned 1 days and 3 days by hacker. Hacker used third party app to make it banned.

[sick shale]

It may take up to 60 days or more

[sick shale]

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

[alpine bramble]

o the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5515572217

[polar marsh]

Please refer to the private message from @polar marsh for further information, @alpine bramble.

[night cloak]

why is eu servere here, i play on middle east

[sick shale]

The highest tier is displayed on your profile

[night cloak]

oo 👍

thank you

[rigid ridge]

Why is it so annoying on platinum 3 on north america every single time there's a hacker like bruh

Also how do I reduce matchmaking time on fpp?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @rigid ridge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sick shale]

That depends on number of the active players in this mode/server, you can't do anything about it but try to play at different times

[small sonnet]

My account is hacked

I lost access to my account

Anyone has any idea how to gain it back?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @small sonnet.

[rigid ridge]

Oh ok ty which region do most ppl play fpp

[small sonnet]

The hacker unlinked my social media account

How to contact the costumer services ?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @small sonnet.

[small sonnet]

They never reply by email / inside the game after trying for 2 months

[sick shale]

Nothing can be done if you don't have access to your game account.

[small sonnet]

So you mean the hacker can play safely with my account and you don’t help the owner of the account ?

What an amazing services u got

[sick shale]

@night cloak Please avoid sending unnecessary messages here

[small sonnet]

There is not any way to get it back?

If you don’t help your costumers to regain access to their hacked account so what is the services you can provide to your clients ?

Account with full skins and guns upgraded, RP 100 from season 2 to season 17, it’s not easy to accomplish all of that. It took nights of hard working and now when I see myself in a big issue and demand ur help why can’t I receive that help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @novel herald.

[celest shadow]

Yes, this is the official response.

[night cloak]

Kindly refer to the message in #discord, @fierce kayak. The channel is not actively moderated. You may use the built in muting feature, instead.

[small sonnet]

This is very sad

I’m very disappointed

[torpid viper]

hello is any one here to help me plz

[gritty glade]

✅

[torpid viper]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @torpid viper. Remember to read through #faq before asking questions in the support channels.

[leaden idol]

Can anyone help me with this glitch

Look at the scope it open and close by itself

[abstract wadi]

Possibly you have the option to hold to aim or the mixed option?

[leaden idol]

Yes my style is hold

But it shouldn’t close while am holding

[hollow drift]

Help

[abstract wadi]

Have you tried using mixed, then holding? Or maybe with the repair button it can be solved.

[leaden idol]

I tried both and reinstalled the game too

Nothing changed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torpid viper.

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @hollow drift.

[willow remnant]

Hello i have been banned in pubg mobile without any reason.
I havent used any hacks or nothing i just got banned from playing
My id 519385754

[polar marsh]

Please refer to the private message from @polar marsh for further information, @willow remnant.

Please refer to the private message from @polar marsh for further information, @stiff kite.

[golden nymph]

I also got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @golden nymph.

[tawdry tartan]

Maybe you need to wait for the reset of the ranking

[hollow drift]

😦

[tawdry tartan]

I think later after 3 to 4 hrs, I forgot the exact time that PUBG resets the ranking everyday

[noble crown]

Isn't there a moderator to take care of the game?

[olive dove]

What do you mean?

[noble crown]

@olive dove can you come to private

[olive dove]

Regarding?

[indigo rampart]

.

I need help, my account in pubg has been stolen

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble crown.

[storm flume]

Please contact the customer service for further assistance, @indigo rampart.

[rose bear]

Hello, when registering an account, I set the country of residence to Japan, but I live in Ukraine and because of this I have no events related to this strange and CIS countries. help me please

ID: 51304628644

[sick shale]

You can change your region via basic settings

[rose bear]

So it turns out that I live in Ukraine and my friends have events related to the region, but I do not, this is sad

[sick shale]

Apparently your account is registered the EEA region, therefore change country option isn't available due to laws and regulations.

[rose bear]

No, that's not the problem

Events are taking place in the CIS countries, Ukraine is part of the CIS countries, but I registered an account in Japan

And because of this I have no events

[sick shale]

@rose bear According to the screenshot you sent, it shows that your account is registered in the EEA region and not Japan.

[rose bear]

When registering an account, asks the Server and Country of residence

And Server Europe affects ping, etc.

It does not affect events

Moreover, I myself installed the server Europe

[sick shale]

I'm not talking about the match server, but your country/region

Whatever, we can't help with this issue. Feel free to contact customer service further assistance.

[night cloak]

Hello I had a question about if my Facebook account gets disabled by Facebook inc. and I couldn't use the login info in order to login to my pubgm account would it be possible for me to recover my account?

[rose bear]

Even so, my friends have the same settings. And they have events that I don't have

[hallow gulch]

If you do not contact Facebook support regarding your disabled account, and if you do not have another social linked to your PUBGM account, it would not be possible for you to access your game account.

[night cloak]

alright thank you

[hallow gulch]

Your account might be connected to a different region, which is most likely the case. If you wish to know more, please contact customer support as the moderator mentioned above.

[rose bear]

I do not understand much English could explain

I realized

scroll through the chat above he told me, or did not understand

[hollow heron]

Hey. Your Turkey representatives are not interested in people. They don't solve anyone's problems except their own friends. It is impossible to reach your turkey representatives, they do not care about anyone. The friend of your Turkey representative was b.a.n.n.e.d for 10 years and enabled him to open the next day. this is totally unfair. Please contact me. Thank you.

[sick shale]

Should you have any concerns regarding an account suspension, please contact the customer service in-game. No one through the community can help with this

[hollow heron]

My problem is about your Turkey representatives.

[sick shale]

They also can't help with account related issues, @hollow heron You need to contact customer service for that

[night cloak]

Hi. I just been hacked by yahoo email i already linking it to the game. And there is someone who entered my account every day and changing skins events etc. How can i unlink my yahoo email ? Please help

[rose bear]

@sick shale you can somehow solve my problem with the country of residence, because I will continue to skip the events of my region, it is sad

[storm flume]

Please contact the customer service for further assistance, @rose bear.

Please contact the customer service for further assistance, @night cloak.

[tawdry tartan]

I have a question, what if I contacted customer service, and I still have an access to my account that time. But, while time goes by and hacker still has his social media accnt link to my PUBG Mobile, and he was able to unlink my social media and email accnts by modifying my accnt to get ban. What if I totally lost an access to my account? Even though the time I contacted customer service I was still able to access my game.

[rose bear]

There is no specific answer

[hollow heron]

I need sent to some links or videos about this can I sent? @sick shale

[rose bear]

I need to change my country of residence in order for the events to be available for me

[random jungle]

how can i add a profile pic with facebook? i linked my facebook but it doesnt show me the pic

and how can i give uc to my friend?

[sick shale]

I have answered you, it cannot be changed due to EEA laws. Please stop repeating

[sick shale]

You can purchase UC and deliver it to a specific ID through:
▪︎https://www.pubgmobile.com/pay

[rose bear]

You misunderstood my mistake

[random jungle]

ok so i can only buy him from there and then give it to him?

[sick shale]

No, you can't transfer UC from your account

[random jungle]

ohh ok

and then give it to him?

[sick shale]

Login through Facebook and give it some time to appear

[random jungle]

ok

[rose bear]

I understand correctly that the Europe server does not affect events, it affects matchmaking, ping, and so on

[random jungle]

im loggin from google play

is it problem?

[olive dove]

What do you mean?

[random jungle]

?

[sick shale]

@random jungle You should login through your Facebook account in order to show the profile picture

[random jungle]

ohh ok

is galaxy a51 good for pubg?

[sick shale]

You may search for reviews on YouTube, there are many

[random jungle]

ok

[hollow heron]

I think you havent seen this message. I am not toxic but I wanna shown to you it is in justice.

[dull surge]

Can anyone help me i got band 7 day and dont know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull surge.

[sick shale]

@rose bear I'm not talking about the match server. But your account was registered in the European Economic Area, so change country/region option will not be available due to GDPR laws. Should you have concerns regarding events availability or in-game region, please contact customer service.

[rose bear]

that's what you mean, then thanks, I will live without events ((

[fiery terrace]

Hi

[mortal apex]

Hello @fiery terrace! How can we help you?

[fiery terrace]

How can i get singapore sever ip address

[mortal apex]

Singapore Server?

[fiery terrace]

Yes. Asia

My game ping is too high

[compact locust]

My account has been classified as 7 week and then 30 day month band for no reason I ask for an account ban to be lifted

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact locust.

[hollow grail]

Is there a way to get a refund of your uc if you accidentally spend it on something?

[mortal apex]

Unfortunately there’s no way to get a refund, @hollow grail.

[mortal apex]

May i know where are you from?

[fiery terrace]

So my network provider told me to get server ip address and they will fix ping problem

[hollow grail]

Aww so I cant get back the 50 uc I accidentally spent to get rp

[mortal apex]

No, sadly.

[hollow grail]

Dang it alr

[fiery terrace]

Sri lanka

[fiery terrace]

Sri lanka

[mortal apex]

We do not have any information, regarding this matter.

[fiery terrace]

Then how we play game

Ping is very high

Game sever ip address only they want

[night cloak]

Please help. Someone entered my account by email yahoo i already linking it to the game. And he linked his own gmail to the game too. So i log in from Facebook and he is logged from Gmail.

[hallow gulch]

As long as you keep accessing your account, the hacker will not be able to unlink any of your socials. However, if illegal activities are made on the account, a suspension will be applied. We hope you recover your account as soon as possible.

[night cloak]

I can't remove his Gmail within 7. I want remove his Gmail instantly

[mortal apex]

You can try changing your connection.

[hallow gulch]

Sadly skipping the cool down is not possible. Please be patient until then.

[tawdry tartan]

But hacker is modifying my account to get ban, How am I gonna access my account if he always modify my accnt?

[random jungle]

how can i get better ping and not much lag ?

?

[sick shale]

@random jungle Get a better network connection and play on your region server

[hallow gulch]

Hopefully customer service will be able to help you before anything happens to your account.

[delicate zenith]

Lol customer service told me to wait 60 days

[night cloak]

Guys hackers in these days stolen many accounts. Pubgm should do something

[tawdry tartan]

Thanks, and I hope so too. My account is banned again for a day. I tried to log in before hacker logs in but I wasn't able to because the hacker modified it again to get banned for another day. So earlier I wasn't able to log in at least one of my social media accnt. Waiting game with the customer service is so frustrating. 😢

[alpine gale]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5704965657 The name of the account user 『īHUNTER』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @alpine gale.

[dreamy fern]

Dear PUBG Mobile official, I have account number 5286965931
Muhammet Düzgün.
ID 5286965931 approximately since 20.04.2019
I play games with my account. I made my first payment on 14.07.2020.
I always played actively and according to the rules.
This obstacle is an unfair action on my side.
I think and my account is absolutely against the game rules in any way.
I did not make a transaction. My account was re-examined and a fair player
After confirming that I am, I want my account to be opened.
If you need to install the PUBG Mobile team on any platform,
In our publications, we recommended the player group to play PUBG Mobile.
I request that the necessary action be taken and that I be informed.

Muhammet Düzgün is your player with the ID number 5286965931.

[upper shoal]

I logged into the Vietnamese version by mistake and my account was blocked for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper shoal.

[sick shale]

@dreamy fern Is your account banned?

[obsidian bolt]

Hi pubg mobile i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obsidian bolt. Remember to read through #faq before asking questions in the support channels.

[dreamy fern]

yes bro 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy fern.

[vapid valve]

Is metro actually being vaulted?

[obsidian bolt]

So my problem is i went afk for 5 minutes when i came back to my phone i sore that my server was changed from Europe to South America, my rank was reseted all to bronze, my original rank was solo-Platinum 4, duo-Platinum 4 and squads-Crown 5 and now i must wait 2 months (60 days) to change my please help me i want to play my original rank. I haven't cheated nothing i haven't done anything wrong I'm a clean player
My username:GhOsTkInG554
My player ID:51304304835

This all happened today

[sick shale]

The Metro Royale Mode will be temporarily removed in version 1.4 for further development and improvements, refer to this message for further information:
▪︎#news message

[faint swift]

Hi.

Hope you are doing well. My account got hacked by hacker. But i recover my account. unfortunately hacker linked his mobile number with my account. Is their any possible way to remove his mobile number from my pubg account. .

[storm flume]

Please contact the customer service for further assistance, @faint swift.

[leaden idol]

Guys I’m having this issue on scope holding settings

[neon osprey]

Can we speak to a customer support agent directly on this discord server??

The money left my account nearly 4 days ago and still no UC received!! Tencent not responding anywhere

[unreal geode]

My account was banned for 10 years for no reason! I didn't violate any game rules, I've been playing for long time and the highest rank I reached is Ace. In addition, I've spent a lot of cash on this account so I'm not that stupid to use it for cheats. I reached to the customer service they kept telling me that anti cheating system banned me for breaking the rules. But how we know if this cheating system is not bugged like the game and randomly banning people? I feel like PUBG is getting rid of fair player and keeping hackers, I want to get my account back. name : alcLØK1 ID :519385754

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unreal geode.

[night cloak]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[leaden idol]

Answer ny problem

Heloo??????

[night cloak]

Did you try repairing/ reinstalling the game?

[night cloak]

Hello, PUBG MOBILE. My account has been banned for no reason I Played only one Match in room with friends and then you banned me for one Week and I swear to do or use external materials that I play clean, my friends are the same, I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5184357104 The name of the account user QSD | MASS

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[leaden idol]

I tried everything i can do nothing helps

[vague girder]

Is it possible to unlink 3rd link from PUBG ?

[night cloak]

You might want to report it in #old . Hopefully devs will fix this issue.

[night cloak]

Do you mean e-mail?

[vague girder]

yes

[night cloak]

It's not possible to unlink email

[leaden idol]

I reported it a month ago and nothing changed

[vague girder]

not even change ?

[leaden idol]

This problem didn’t happen on the last version only this one

[night cloak]

You can't change it too.

[vague girder]

[night cloak]

New update will be available on 11 May , hopefully it will be fixed in this update

[worthy nymph]

Hello, Dear Administrator. My account has been banned by the Antiban system for no reason, although I am not using 3rd party applications.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worthy nymph.

[leaden idol]

I hope so

[charred osprey]

The game is open to the demands of the game.

[uncut frost]

when i sent to the in-game support they are not helpful with me about my issue and they are repeat the same answer.

[sick shale]

What's your issue?

[uncut frost]

My account was banned for 10 years and they told me,I violated the user agreement.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uncut frost.

[neon osprey]

Yes but I waited 4 days already! It’s £99.99 and to receive nothing in return not even a response from a human is frustrating to say the least..

[charred osprey]

Most players unfairly blocked for 10 years, including myself.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @charred osprey.

[slow zephyr]

@sick shale I was banned for 10 years for no reason, I demand my ban to be opened. ID 5270046989

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow zephyr.

Please refer to the private message from @polar marsh for further information, @clear plover.

[unreal raven]

Hi

[full wedge]

I got banned for 3 months after updating gameloop! I don't use any hacks or any tools! Can I know why is my account was banned?! ID: 5252489386

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full wedge.

[unreal raven]

@polar marsh

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unreal raven. Remember to read through #faq before asking questions in the support channels.

[unreal raven]

@storm flume My account has been hacked by Hacker and

@polar marsh My account twitter has been hacked by Hacker and

Ples help me to account

[storm flume]

Please contact the customer service for further assistance, @unreal raven.

[river crown]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I have problem with my account. My account has been banned for no reason and I swear non to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5194729721

The name of the account user 'SaudiūArabia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river crown.

[upper bronze]

Hi

Halo

[sour marlin]

hI

OR SUPPORT

HELO ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sour marlin @upper bronze. Remember to read through #faq before asking questions in the support channels.

[dull fox]

Hello sir please help me my Pubg account banned 10 year. Please unbanned my Pubg account please sir i am trying after 7manthe but not back please sir back my Pubg id please help me... Really I love for Pubg team ind pubg mobile game please let me help

My game neme:HK_HRIDOY
GAME ID :5476606100

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull fox.

[mild warren]

Hi pubg support team, I want to till that l got banned on my pubg account by mistake and i need your help to fix this mistake (banned for 10 years) Ihave not use any type for the hacking or tried to cheat in eny match so I thank you should review my account recent activities and confirm that there's nothing to ban my account, all information has been listed, hope yuo'll check issue as soon as possible. Thank you pubg team
ID :5269944141
Email :[e-mail]
23/03/2021

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild warren.

[frail hearth]

Hello, I have an issue with my account i can't change my account country since i created the account, the country button is not found in my setting options since then. how do i fix this please ?

[celest shadow]

Can you please provide a screenshot of your basic settings, @frail hearth?

[frail hearth]

There

[celest shadow]

How may we be of assistance, @upper bronze and @sour marlin?

[hollow oracle]

@celest shadow hey could you please explain what this load out button does? I’ve never seen it used and I have no idea what it does

[celest shadow]

If you have a set of outfit/shirt and pants that matches with its headgear, eyewear and/or mask, you can easily equip them from the Loadout section. They will be automatically categorised by the game.

[hollow oracle]

I see

But I have all of the brawler gear but it didn’t show up

[celest shadow]

It may only apply to newer sets.

[hollow oracle]

okie dokie. Thank you!

[frail hearth]

How about my issue please ?

[celest shadow]

@frail hearth

[frail hearth]

@celest shadow

[celest shadow]

Please do not crop it.

[celest shadow]

I understand now. You are unable to change your country/region at will because your account was created in EEA, @frail hearth. This restriction is due to GDPR laws.

[frail hearth]

I don't understand what should i do now?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @astral oak.

[frail hearth]

@celest shadow I don't want to create a new account please for this issue even though i have donated on this! please if you can help by any way..

[celest shadow]

This means that you will not be able to change your country/region due to GDPR laws, @frail hearth. You cannot change this.

[frail hearth]

I don't even know where my account country is.. Im from egypt and never used a VPN too

@celest shadow

[cyan portal]

@celest shadow how to complete it my old frd

🥺 🙏

😭

[sullen hearth]

I got banned for 10 YEARS I don't use any hacks or any tools! Can I know why is my account was banned? and I demand my ban to be opened ID 5957226374

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen hearth.

[cyan portal]

@celest shadow but it's written from March 9 to may 10?

[celest shadow]

Apologies, @cyan portal. I had it mixed up with another event. You can still complete the achievement, yes.

[celest shadow]

You will need to head over to the 3rd Anniversary Amusement Park and play with all the mini games there to complete the achievement.

[frail hearth]

My old account was banned for 10 years too and never used any hacks on it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frail hearth.

[obtuse wind]

I can't buy UC, I am trying to use my balance from Google rewards

@celest shadow

Yooo

Help plz

[tidal adder]

@storm flume need help

[storm flume]

Please do not use languages other than English, @crude dust. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tidal adder]

I have reported my bugs on game through the and one of the team replied me and asked for the vide proof . I sent her URL of the video proof after then I deleted my pubg and install again when I open chat the previous chat was deleted, I am confuse whether she received my message or not ? @storm flume

Can I help me

With this

[sick shale]

The conversation should be removed from your side only. In any case, you can submit another report again

[pine mantle]

Please add a side path to the body, boredom of Kanbar, just add it to PUBG Steam and game for parce, and I hope to increase the brightness in PUBG to 316, because it is in simulations of a stroke.

[round spear]

It's been 3 days and I can't login to the game, and yes I did everything in faq 4.8 and I contacted customer service a bot replied and said same thing as in faq 4.8, I tried everything but I still can't login. Pls help

[empty dirge]

i have an issue guys and need some support, if i lost my linked account to the game what should i do?

[celest shadow]

You should consider contacting your Internet service provider for further assistance in this regard, @round spear.

[celest shadow]

Feel free to share your suggestions for the game in #old.

[round spear]

But it only happens with pubg for the last 3 days, and I tried different connections.

[celest shadow]

We recommend you to recover it by contacting the customer service of your social media account in question.

[round spear]

Btw my brother is using the same wifi as me but he didn't face that problem

[empty dirge]

is there any other way? because some one scamed me and i thought him a friend

[celest shadow]

It is definitely something to do with your Internet connection, and not the game, @round spear.

[round spear]

Alright but why my brother didn't face that problem while he's using the same connection? Doesn't make any sense

[celest shadow]

If you have lost access to your social media account, it is best that you contact their customer service in order to recover your account. Feel free to refer to subpoint 2.8 in #faq for the support links.

[celest shadow]

This is something we may not be able to assist with since it has nothing to do with the game. You may try logging in with another device instead and see if that helps.

[empty dirge]

if i know the linked account i would contact them but he linked a mail which i do not know and i can prove credit card and all payment history, as well i can prove all the details needed. i gave him the account because he liked to play with but he linked the account without my will to.

[celest shadow]

You should never share accounts with someone else, or let others know of your account credentials. The safety and security of your PUBG MOBILE and social media accounts are your responsibility. Please contact the customer service in-game and provide them with the required information for further assistance.

[empty dirge]

they will be able to assist me or it's a dead case?

[storm flume]

Please contact the customer service for further assistance, @empty dirge.

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions.

[red yoke]

My pubg account lost plz help

[humble yoke]

I have changed my server my mistake i want it back to Europe help me please.

[storm flume]

Please contact the customer service for further assistance, @red yoke.

[celest shadow]

You will need to wait 60 days before you can switch to another server.

[humble yoke]

Is there any other way i can changethe server ?

[red yoke]

@storm flume I contacted but they didn't helped me..

[celest shadow]

There isn't any other way except to wait the cooldown. Please be careful next time and read the notices.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @red yoke.

[smoky minnow]

What is my ban length like is it temp or permanent.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky minnow.

[grim tiger]

Will the ranked arena return?

[west harness]

Hi

[feral forge]

no information regarding that, feel free to share your suggestions in #old.

hi, how may we help you, @west harness?

[scenic brook]

I lost my account

[feral forge]

how did you lose your account, @scenic brook?

[finite fern]

Hi

Pubgm

[scenic brook]

@.Ṇadïa.🌴#7365 I deleted my google account and now I can't remember it

[feral forge]

please use #copyright, @night cloak.

[feral forge]

refer to 2.8 in #faq, please first do recover your account, if you do not have access to your only linked method to the game, there's nothing that the in game customer service can assist you with.

hello, how may we help you, @finite fern?

[west harness]

@feral forge can I get pubgm contact number I need SPONSERD uc

[feral forge]

you cannot get UC for free, feel free to buy it. @west harness

[arctic horizon]

Does anyone know how can I fix this? I cannot make purchases on android

[feral forge]

please contact the in game customer service for further assistance with purchase related issue.

also you may choose to purchase from this website as for now:

https://pubgmobile.com/pay/

[green plaza]

why is gun stop shooting after 2-3 bullets

fix this bug wth

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @green plaza. You can also submit a report in #old in compliance with the channel's pinned instructions.

[merry stirrup]

Hello, yesterday account of my friend was banned. His id 519925787. Please check his last games and his account he is not a cheater.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry stirrup.

[pseudo tinsel]

Dear sir,

I wanted to know what is the problem with my report : https://youtu.be/kuF-bnGfs9I

Is speed glitch really considered as a new feature, so normal to have players using it ? Or do you need more evident video to do something ?

“Invalid report”

[brittle crystal]

Account ban unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle crystal.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @pseudo tinsel. You can also submit a report in #old in compliance with the channel's pinned instructions.

[green plaza]

reported it many times, no patch yet what is this

my teammates gun also stopped during that session

[south stone]

Can I unlink my email from third mail ??

[prisma coral]

Kindly Ban Both of them they are Using ESP and some Speed Glitch

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @prisma coral. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[clear spindle]

@south stone no.

[midnight tangle]

Bro help I cant load in a match

I tried all game modes and due and squad

Matchmaking by language is not enabled just saying

[night cloak]

Can i play metro with invite friends? (Lol i ask first before test)

[bright arrow]

Hello there are one YouTuber who is killed by someone and then he will mass report that account and tell them bad words and call him hacker please ban him

[clear spindle]

May I know the country, Server and device you use to play, @midnight tangle?

Yes you can play with your friends if they've downloaded the maps, @night cloak.

Report them via in-game, @bright arrow.

[midnight tangle]

Emulator, eu, Sweden

[night cloak]

Thanks

[clear spindle]

Only a few plays on emulator nowadays. Try playing Classic-Erangel-TPP.

[storm flume]

You can now access #emulator-chat and #emulator-support, @midnight tangle. Revert this at any time by sending .emulator in #481204134859505684.

[midnight tangle]

☹️

Still doesn't load

pls

Ok I quit PUBG

😭

[clear spindle]

There's nothing much we can do when a less players are there on emulator. You can switch to mobile.

[brave crystal]

hi, my account was banned, although I did not violate anything! review the ban 586809134 slimēhinata

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave crystal.

[iron geyser]

My PUBGM account was hacked yesterday. Luckily I got my access back.

But all my UC, AG, stored inventory like 150 around popularity BIKES were gone. Other resources may also have been stolen.

Someone please help me and restore my account with my resources.

Hacker could be trapped if PUBGM developer tracks down popularity exchange log from my id to Hacker.

Please restore my UC, AG, Popularity stored, and any other thing gone.

Id - 5113031621
Name - CØФREĐ

[feral forge]

unfortunately, there's no way to restore used/lost items, @iron geyser.

[iron geyser]

But developer could do something if they find Hacker, Tencent could reimburse me. As it is their responsibility to keep my data safe@feral forge

[placid trench]

I was unfairly banned, I want my account to be examined. Can you help officials? @onyx dagger

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid trench.

[onyx dagger]

As Nadia said above, we are sorry but unfortunately, there's no way to restore used/lost items.

[sick shale]

Bug abuse should be reported in-game

[pure cloak]

@sick shale sir where are error mam

[tidal adder]

Is there any way I can pay pubg and get fixed my bugs ??

Or else I want my money which I spend on it since season 2 I want to claim it back …. @storm flume tell me

Because I am freaking texting everywhere to get fixed my bugs but it looks like pubg ain’t giving a damm

[night cloak]

So i wanna open a acc with my email

How can i do that in pubg

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @tidal adder. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[clear spindle]

Can you explain the issue you're facing, @night cloak?

Do you need any assistance, @pure cloak?

[lime basalt]

@feral forge the hacker got my account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime basalt.

[night cloak]

How do i open a acc with my email

[chilly shore]

if a person gets a ban for 10 yrs... what are the reasons for getting a ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chilly shore.

[night cloak]

Thats all

[onyx dagger]

Did you mean that you would like to create a new game account with your email, @night cloak?

[night cloak]

Yes

[onyx dagger]

Oh.

[night cloak]

How do i do that?

[onyx dagger]

Well, you may first create a game account, and then link it with email, via the Game settings.

[night cloak]

Ok thx

[onyx dagger]

You're very welcome!

[umbral dock]

Hello, I have a PUBG account. We steal through Facebook. The Facebook account is hacked, and after deciphering the Facebook account from the PUBG account, the Facebook account was struck in a code and it was closed in this case, in the case of an account with an expense of more than 800 euros. How can we recover it? The invoice for the first existing purchase. Can someone help me recover the account?

[gusty thicket]

When I don't play pubg = battery drain normal
As soon as I click on the game to open = battery from 100℅ to 5℅ in 1 minute... After 1 min... Phone switch off 😑. Why?

I think so there is bug 😒

[clear spindle]

Seems like your device is having some issues. You should take it to a mobile repair shop and check with them,@gusty thicket.

@umbral dock for the Facebook issue, you need to contact their customer service and for the payment, check your mails or the Play Store or App Store payment settings.

[umbral dock]

You mean, even if I have proof that the Albabji account is mine, I can not restore it unless I can restore the account

[clear spindle]

If you have the proof of account being yours, then you can.

[umbral dock]

I have proof

[clear spindle]

Then you can contact the in-game customer service for further assistance regarding this.

[outer cargo]

I want to remove my 3rd link help me

[storm flume]

Please contact the customer service for further assistance, @outer cargo.

[outer cargo]

What

[clear spindle]

You can contact the in-game customer service for further assistance. We cannot help you with that in here.

[umbral dock]

I tried a lot but no response so I came here

[clear spindle]

Only they could help you with the issue.

[pliant escarp]

@clear spindle hi , I given my account to friend but my friend is scammer now he changed his SRC version. What can I do. I can't login in my I'd. I searched on YouTube but not found. Why haçker and sçammers use this. Can you give solution. I invested 100k+ uc.

[clear spindle]

We cannot help you with that in here and sharing accounts are against the terms of service. Try contacting the in-game customer service.

[night cloak]

my account hacked by someone and my account number is : 5145419171, My account was linked with email and twitter but twitter account got hacked, and i have all info about my account, I need your help to recover my Pubg Mobile Account and change everything about link.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

how can i contact over there?

[wide void]

@night cloak via email or ingame customer support button

[clear spindle]

From the in-game.

[pliant escarp]

But sir I contacted. Consumer service isn't replying. I agree pubg corporation's terms & condition. he is changing pubg version.

[clear spindle]

Wait for their response.

[night cloak]

in-game customer support is not working. is it possible to contact via email?

[clear spindle]

For account related issues you need to contact via in-game.

[pliant escarp]

If I stopped. He will unlink my account & I will lose my money. I will lose my all upgraded skin. Please can you tell any solution. I have all things which you need.

[night cloak]

I've tried. But it always finish the chat, It will batter if a real person will talk to me, but in game it's not working

[wide void]

@pliant escarp account recovery can't be done in discord only ingame support can help

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @pliant escarp @night cloak.

[pliant escarp]

I'll wait. Thanks for replying ❤️❤️

@wide void ok thanks sir

[wide void]

@pliant escarp anytime ❤️

[night cloak]

I'll wait. Thanks for replying

[tulip wind]

I was unfairly banned, I want my account to be examined. Can you help officials?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip wind.

[chrome dust]

Will there be a new tdm map in 1.4? If yes then why it isn't in beta version

[wide void]

@clear spindle Muslims are facing some content in tdm, some illuminati signs in tdm

There is another one on the top of warehouse

And this is making the community go insane they are again upto getting this game banned 🤷

[thorn apex]

@wide void Please move to #chat for unrelated conversations.

[hollow hedge]

uninstall the game if you feel offended. Easy🤷‍♂️

[wide void]

@thorn apex bruh this is not unrelated

@hollow hedge I did not say this on my behalf so...... I just don't want game to be gone again that's why

[hollow hedge]

Yes I really understand, but you can suggest that to be removed on #old also👍

[celest shadow]

Please use #old to share your concerns for the game, @wide void. Thank you for your cooperation.

[finite flare]

The streamer Abboud
from Jordan is very famous in the Arab sector. Why did the band take 10 years ???

[polar marsh]

Please refer to the private message from @polar marsh for further information, @finite flare.

[obsidian bolt]

So my problem is i went afk for 5 minutes when i came back to my phone i sore that my server was changed from Europe to South America, my rank was reseted all to bronze, my original rank was solo-Platinum 4, duo-Platinum 4 and squads-Crown 5 and now i must wait 2 months (60 days) to change my please help me i want to play my original rank. I haven't cheated nothing i haven't done anything wrong I'm a clean player
My username:GhOsTkInG554
My player ID:51304304835

[celest shadow]

You will need to wait 60 days before you can switch to another server. Please be careful next time.

[mighty flax]

how i can chance up to crate opening on my pubg mobile account?
Player ID: 5913644381
Nickname: ＤａｒＫｉｎＧ

[celest shadow]

It depends on your luck, @mighty flax.

[night cloak]

Device:realme X3
Feedback: please optimize the game to give 90 fps as it has a powerful 855+ processor and a 120hz display it can have a 90fps gameplay easily please optimize it as soon as possible it is a very humble request.

[celest shadow]

Please use #old, @night cloak.

[mighty flax]

@celest shadow but i dont have chance😁

[night cloak]

No response

[vagrant forum]

The channel is for providing feedbacks and suggestions. You won't necessarily receive a reply.

[rose flare]

hello I was banned I started a game with randoms I reported the cheater to my team but I was banned 1 day if someone can help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose flare.

[obsidian bolt]

Then why is my rank reset? When i didnt change the sever i only went afk for 5 minutes and when i got back to my phone my rank was reset i have complete proof

[celest shadow]

When you switch to another server, your rank will be switched to the rank of the current selected server. For example, if you are Bronze V on South America, that will be your rank when you switch to the aforementioned server.

[west sequoia]

Helloo pubg my account was hacked and hacker use 3rd pary app for ban may account for 10 years. Please restore my account

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @west sequoia.

[west sequoia]

I'm not use any hack

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @west sequoia.

[obsidian bolt]

That's the thing my rank was originally
Solo-Platinum 4
Duo-Platinum 3
Squads-Crown 5

[celest shadow]

That is your rank on the Europe server. When you change your server to South America, your rank will be in correspondence to the one in South America, which is in this case Bronze V.

[obsidian bolt]

So if i change back to Europe my rank will go back to its original?

[celest shadow]

Yes.

[obsidian bolt]

And will i still get the season rewards at the end?

[celest shadow]

As far as I know, you should be able to. The end season rewards counts your highest rank reached in the season.

[vivid flower]

Hello.Why my account was banned ,If I didn't play with hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid flower.

[obsidian bolt]

So there's nothing u could do to fix this glitch of mine?

[celest shadow]

You do not just randomly get your server switched to another. It requires you to go to your basic settings, scroll down to the bottom, select the server you want to switch to, then confirm a second time via a notice. It is not a glitch, @obsidian bolt.

[night cloak]

How do i slide

[celest shadow]

You can enabled the Slide option from your basic settings, @night cloak. This feature only works on Arena modes.

[night cloak]

That why it wasnt working

Thanks bye

[obsidian bolt]

That's the thing idk what happened this is not the first time i experienced a glitch like this the other times where 1 when when i bought the ornament for my back which was 100,000 BP and my purchase didn't go through but the BP was deducted

[open geyser]

Recently I have received a message "Your account will be banned for
violating regulations unlocks on 2030-06-22 16:45:56. Customer support E-
mail - [e-mail]" And then its showing account is
disabled. But I had not done any violence against pubg guidelines please
return my pubg account. ID- 5194508794 Nickname- 亗AQ么ROCCO亗
Hello sir/ma'am my in game id/5194508794 has been banned for 10 years for
no reason i have not played with hackers nor used any 3rd party apps im
playing from season 2 and in each season my kd is less then 2.5. since
season 2 i have collected my precious items and legendary gun skins. But
yesterday i switched from mobile to game loop (emulator)
But then when i logged in my pubg mobile acc. Linked from my gmail and
Facebook it showed “ your acc. Has been frozen due to abnormalities found
in your emulator ,unlocks after 10 years i didn't do any hacking or anything
which will violate any game rules. I have spent 6k UC in the game. I'm a
legit player please unban my account Id-5194508794 it is a false ban i have
not used any hacks

And if your system has got proofs against me then you need to share it with
me because I know that I'm innocent and I'm not involved in hacking nor in
anything which will violate pubgm rules
Unban my pubgm account as soon as possible.
ID-5194508794
Nickname-亗AQ么ROCCO亗
Regards,
A legit Player
(IT HAS BEEN 1 YEAR SINCE MY ID GOT BANNED AND I DIDNT GET THE JUSTICE. NOW I GOT TO KNOW ABOUT THIS DISCORD GROUP PLEASE UNBAN MY ID I DIDNT DO ANYTHING PLEASE HELP

[polar marsh]

Please refer to the private message from @polar marsh for further information, @open geyser.

[celest shadow]

Unfortunately, there is not very much you can do except to wait for the 60-day cooldown.

[sly halo]

Hlo piston. Will the reporting form open tmrw???

[celest shadow]

Yes, @sly halo.

[sly halo]

K

[cloud heron]

Is the smoke a glitch?(death replay)

[obsidian bolt]

But @celest shadow i haven't done anything bad I'm a totally legit player i haven't got banned nothing like that and if u would ask tencent to give me an acception for changing servers?

[celest shadow]

If you believe that you have encountered a bug, please reproduce it with a screen recording and report it to #old. As for your 60-day cooldown, I have stated clearly that you will need to wait until you can switch back to your original server.

[west reef]

@celest shadow my account is hacked and I communicated with the support in the game but now the hacker ban my account for 1 day and the banned it for 3 days is there anything I can do to get my account back faster?

[south crane]

How to report cheater?

[night cloak]

What does that mean the beta thing

How can i get rid of it

Cuz it shows always

[thorn apex]

The map is still in it's beta phase. You can't remove it, the devs will remove it once the map is complete.

[night cloak]

I thought my phone had the problem

Thx it

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @west reef.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @south crane. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[obsidian bolt]

But my main question is why have this cool down?

[celest shadow]

To ensure that you experience less network lag and have a more stable and better gaming environment, players are currently unable to switch servers at will.

[static bloom]

How to report the player??

[red wren]

Hey, I just logged into Vietnam version from Global by mistake. I just want to go back to global version 😭 please can anybody help me in this ? Pleaseeeeeeeee

[celest shadow]

What do you want to report?

[obsidian leaf]

Plz help

[static bloom]

He said he buy my account..

[celest shadow]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version.

[frosty pine]

While linking my phone number I always get parameter error 1 how to solve it please.

[celest shadow]

You may report the player in the game, @static bloom.

[red wren]

@celest shadow but I have to many gun skins & other skins in this account 😭 even i invested too much money into this account. 😭

[celest shadow]

You will have to either play in the Vietnamese version or create a new account in the global version, @red wren. There is no other way.

[frosty pine]

Help me @celest shadow

[obsidian leaf]

I’m so confused 😕

[red wren]

Can i contact to pubg mobile support by email? If they can do anything in it!!

[celest shadow]

As the e-mail/phone number link feature is still currently on beta phase, it may be unstable. Should you encounter problems with it, please submit a report in #old.

[celest shadow]

The developers cannot do anything about it because it is a restriction from the Vietnamese government. You cannot change this anymore.

[red wren]

Can i get email? To contact?

[celest shadow]

Please download the beta version for iOS here and follow the instructions carefully:

▫️ https://web.gpubgm.com/m/download.html

[kindred wagon]

My account has been hacked by someone, and they can access it somehow. I've been waiting so I can unlink my current social media and make new ones and sign in from there, but they did it before me. I've been playin this game from season 1, please help me out

[celest shadow]

We only provide support for the global English version of PUBG MOBILE here, we do not have a support e-mail for other versions of the game.

Please contact the customer service in-game for further assistance, @kindred wagon. Only they will be able to assist you with account related issues.

[kindred wagon]

Is there a way for me to talk to real people in the customer service in game? Because all I contacted so far are automated responses

[mortal jolt]

Alright.

So I'm pissed right now.

Random matches, while pushing.

The game doesn't let me in. Resulting in insane minuses.

[potent apex]

Hello,PUBG MOBlLE. I know that you are very busy due to the large number of messages.l had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game

Iask you to solve a problem as soon as possible because I am wronged. Thank you,PUBG MOBILE

The account id 5246141899

The name of the account user mahmoud0994

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent apex.

[mortal jolt]

Don't blame it on my wifi

[night cloak]

Is paid rank push legal?

This guy is selling is pubg account. Please Take strict action

[night cloak]

No.

[livid pike]

My account has been hacked can some help me

Am playing for season the i have uc in my account and also spend lots of moany on my account

[left portal]

Hello,Pubg I was not changed my country region but it was changed and unlock for 180days

[austere pine]

Hello PUBG! I wanted to tell you about my problem, my account was banned for 10 years because of the feature (shooting at the heels, I didn't know about it then, my friends decided to play a prank) Cheats or third-party programs have never used, I wanted to ask if it is possible to unban the account ? ID 5496200305 I hope for your help, thank you for your attention, I am waiting for a response!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere pine.

[mortal apex]

Please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq.

[surreal mountain]

Good afternoon, one of the payments did not come in the amount of 100 usd

[night cloak]

Im on the latest version what do i do

[mortal apex]

Unfortunately, nothing else can be done. You will have to wait for the cooldown period to be over.

[night cloak]

How doesnt it match?

[livid pike]

I do it butt no one can ans me

[left portal]

@mortal apex ok thanks

[mortal apex]

Please try to reinstall the game. If the issue persists, let us know.

[night cloak]

Ok

I just dowloaded all the gamemodes tho

[storm flume]

Please contact the customer service for further assistance, @surreal mountain.

[night cloak]

:( paiinnnnnnnn

[mortal apex]

The customer service in-game is the only one that can help you with account related issues. Since they receive a large number of support requests, you may not receive a fast reply. Please wait patiently for a response or you can try to start a new conversation, @livid pike.

[surreal mountain]

tell me how to contact her with support

good afternoon, one of the payments did not come in the amount of 100 usd, tell me where to turn, thank you

good afternoon, one of the payments did not come in the amount of 100 usd, tell me where to turn, thank you

[night cloak]

It still a old version

What do i do

:(

Do i delete the files

[spiral plume]

Please where can I report cheaters ???

[surreal mountain]

good afternoon, one of the payments did not come in the amount of 100 usd, tell me where to turn, thank you

[night cloak]

https://bit.ly/3uDSJZv

[static bloom]

PUBG dah rosak dah guys..

[jaunty zinc]

wdym?

[static bloom]

Boleh dah slow2 uninstall..

[jaunty zinc]

ohh

intentet ki connection check karo @static bloom

[static bloom]

The anwers for all your question is

Please refer to the private message from @polar marsh for further information..

[spiral plume]

I don't have a video but I am sure 100% he is a cheater he kill all the map

I have only the name

[static bloom]

So tak payah la susah korang msg kat sini..tak membantu pun..

[obsidian bolt]

Since now of my situation my gameplay is extremely laggy that's why I beg of you please let me change my server back Europe

[night cloak]

Is that the latest version

[night cloak]

Without evidence you can only report in-game.

[night cloak]

Yes.

Finally

Then why is it still like this

[night cloak]

#questions message
I guess you should report it in #old , as it is some sort of a bug.

[delicate zenith]

Can i still join the beta testing server?

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @delicate zenith.

[night cloak]

Hello! I want to ask you a question about blocking a game account. ATTENTION! I'm not asking you to unblock me. I'm not asking you to explain the reason of the block. Please, don't redirect me anywhere. I already wrote everywhere. But I didn't receive an answer. I need a human response. Here's what I want to ask: let's say that I was blocked for one day for using an unofficial client, but I do not agree with this. What should I do if I believe that I am not at fault? I should send a complaint to technical support. Additionally, I can write a letter to the post office. Great! I did so. BUT! What should I do if I am completely ignored? Where can I contact if I have not received an answer either in the mail or in the technical support? Or if I received a response, but the response completely ignored my problem? Where can I turn to so that I can prove my innocence?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vale iron]

Hi Pubg Team Please Remove Server Locking Option😭 I mistakely Change server to krjp and i cannot play now in 500ms😭

[pseudo tinsel]

You ask for human and you get bot response

This is because you use the term "b a n", so the bot give you an automatic response, send you a useless private message and you are muted from this chat during some hours.

[night cloak]

Feel free to share your feedback in #old .

[obsidian bolt]

Don't worry my guy I have the same problem

[dapper crown]

Dear team pubgmobile,
i just mistakely changed my server to krjp and now i got 60 day ban i want to change my server to aisa back pls help me!
its argent because i play per week t2 scrims and now i cant do practice because in krjp server
the ping is too high pls help me otherwise i will be discolify from t2 scrims!!

[hallow storm]

Dear Pubg Mobile Managers I sprayed like a rope before coming to New Era I cannot spray after New Era I was spraying m4 6x before New Era came I cannot spray 6x after New Era

[brisk jetty]

I changed countries and moved to Turkey. Since then I have noticed that Ping is high. But I want to stay in the Turkish region. Now please tell me how many days after the permanent Stable Ping

[obsidian bolt]

Cause i have the same problem

[cyan citrus]

my points got decreased to 10 and I didn't buy anything

[night cloak]

You have to wait 60 days. Although you can play custom matches on any server you want. If the leader of your team has for example asia as his chosen server , then you will be able to play on Asia.

[spare bison]

Umm bro your english is a little bit rusty for us to understand, could you kindly retype in a meaningfull way whereby the moderators could help you out?

[velvet bone]

Get rid of hackers!!!

[queen cape]

My account has been banned for 10 years without any blame, I haven't used any 3rd plugins please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @queen cape.

[quick summit]

he means that his sprays used to be like a laser (rope) before the new era update but now he can no longer spray as well after the update with a 6x

[quick summit]

spray means firing you gun on full auto for a extended duration

[jagged scroll]

Hi! Is there PMNC for Ireland region? Last year was UK & Ireland combined, now only UK region.

[errant steeple]

Is it even possible to unlink mail?

@everyone

[feral forge]

no, the method is currently still in beta phase, it's not possible to unlink it as for now.

[obsidian bolt]

I have the the exact same problem and they said to me i must wait it out 😩

[outer cargo]

Hello why there is sketch of shaitan in pubg🤬

[olive dove]

What do you mean?

[lofty locust]

Hey, when it will open Royale Pass Missions Challenge - Week 8?

[night cloak]

Next Tuesday.

[lofty locust]

Ok thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid juniper.

[night cloak]

Il y a quelqu'un qui est entré via mon Twitter et l'a volé et a falsifié la version du jeu et je ne peux plus me connecter via la version originale Que dois-je faire

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

There is someone who entered through my Twitter and stole it and tampered with the game version and I can no longer log in through the original version What should I do

[left portal]

I am not changed my country region but it is change and ping is very high so what I can I do?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[sick shale]

In-game region does not affect on the match server

[left portal]

Ok

[pearl onyx]

@scenic vapor

[scenic vapor]

Can Anyone help me someone has added email to my Account how can i remove that third link......plzz help me out

Someone hacked my account and add their Third link He is accessing my Account plzz help me how to remove that third link

Please help me😭😭

[storm flume]

Please contact the customer service for further assistance, @scenic vapor.

[scenic vapor]

I have contacted customer care but no use

[pearl onyx]

Any contributor on here please check into @scenic vapor 's issue thank you. he's helpless

[left portal]

I play Asia server but my in game country region is France so a ping high so what can I do

[scenic vapor]

@storm flume plz Anyone help me out from this issue plzz

So Now you can't do anything with this issue...??

[celest shadow]

You will need to wait 60 days before you can switch to another server. Please be careful and read the notices before you proceed with anything. You may ask your friends to invite you instead to play in your preferred server.

[celest shadow]

Please submit your feedback for the game in #old.

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @scenic vapor.

[celest shadow]

Your selected country/region in the games does not affect your ping, only the selected server will.

[scenic vapor]

Please help out someone accessing my account

Please Anyone 😭

I am Totally helpless

Please help me out to Remove hackers linked my Accounts third link

Please 😭😭

He is unliking my social accounts daily

@celest shadow please help me out from this issue i am losing my Account

Please Anyone...??

[upper barn]

How to download ping mobile in India

[celest shadow]

We are unable to assist you any further. Please read the message sent by the customer service in this screenshot. Please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @upper barn.

[scenic vapor]

@celest shadow But i am losing my account there no time for me..

He is accessing my Pubg Account daily unlinking my social accounts.....And able to login my Pubg Account daily

@celest shadow please its not fair even pubg banned in india we all players are supporting here but no one is supporting us when there is issue here

Please help me out from this...

Please Anyone can help me from this😭😭😭😭

[celest shadow]

Please refer to my previous message, @scenic vapor. You are responsible in keeping your accounts safe and secure.

[small sonnet]

This is a stupid game, weeks ago I lost access to my account (from season 2 + 12 upgraded max weapons ) and the game refuses to help

[scenic vapor]

@celest shadow But what can i do when my account has hacked

[storm flume]

Please contact the customer service for further assistance, @small sonnet.

[small sonnet]

I did contact that stupid services more than ten times and they REFUSED to help

[scenic vapor]

I am on the way to loss my account please Help any Admin..?

[small sonnet]

are you still able to login to your account ?

[scenic vapor]

Yes but he ia unlinking every day....he is logging in between the matchs

[night cloak]

Does poco x3 pro (snapdragon 860) support 90 fps?

[scenic vapor]

He ha been linked my account with email Third link

[small sonnet]

Your case is very easy

[scenic vapor]

What should i do now...??

[small sonnet]

Link one social media and unlink all of them once after it he will be able to login to your account for 7 days and after then u can bye stupid hacker

[scenic vapor]

No its not possible to unlink Third link Email i have been contacted customer care but no use

[night cloak]

Someone help me

[small sonnet]

Do you know what’s the email and the password of the account ?

If yes than you can change them easily

[scenic vapor]

No he linked that email to my Account

[celest shadow]

If you own the device, feel free to check it in the game, please make sure that you have the screen refresh rate set to 90hz or above depending on the device, @night cloak.

[small sonnet]

You know what is the email?

[scenic vapor]

Haaa.....It Third link

[night cloak]

I don't have device that's why I'm confirming here. It has 120 hz display

[small sonnet]

You know what is the email address ? Email and password of the account

[celest shadow]

We are only able to provide community support for PUBG MOBILE. Feel free to ask other players in #pubg-mobile.

[small sonnet]

Why you don’t give us support and help the hacked accounts to get back to their owners ?

We pay money on our accounts and one hacker steal it and you don’t help us why?

[small sonnet]

You know what is the email?

[scenic vapor]

He Accessing my Account through this

[small sonnet]

If you know the email you can change it

[scenic vapor]

How..?

[celest shadow]

Only the customer service will be able to assist you with account related issues. Please answer the FAQ bot according to your issue and wait patiently for a support agent to respond to your inquiry. You are expected to provide the support agent with the required information to prove account ownership. If you are unable to provide accurate information, they will not be able to help you.

[small sonnet]

Where can I find it ?

[small sonnet]

U have to login via email and change it

[pseudo prairie]

I want to terminte a youtube channel selling config file high damage file where i post that channel link

[small sonnet]

Where can I find that one to start proving ?

[dusk rampart]

Hi there, can you help me please, I forgetting my email and I have proof purchase

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pseudo prairie.

[slate plume]

Server change

[celest shadow]

You may report the YouTube channel through the form when it opens up tomorrow, @pseudo prairie.

[craggy night]

@celest shadow Hi, I need some support on something. Can I send you a private message?

[slate plume]

I want to change the server

[celest shadow]

Please state your inquiry here, @craggy night.

You can switch to another server via your basic settings, @slate plume. You will be subject to a 60-day cooldown if you decide to switch your servers.

[small sonnet]

@celest shadow Whee is that faq bot to prove the ownership ?

Where*

[celest shadow]

What e-mail did you forget? Please provide us with a screenshot.

[celest shadow]

The FAQ bot is for you to be connected to the proper customer service representative. A support agent will respond to you as soon as possible, and will ask you to provide a few information to prove your ownership of the account.

[craggy night]

@celest shadow Of course. I didn't break any rules on my account, but my account was automatically blocked by the system. I think it's a mistake. I wanted to get some support on this. I contacted in-game support and sent my billing information. The agent who spoke to me hasn't written me back in about three weeks.

[small sonnet]

@celest shadow I forgot the email linked to my account. If I give you my ID could you provide me wish email address is linked to my account ?

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @craggy night.

[craggy night]

@celest shadow I wanted to give you more details. That's why I wanted to send a private message.

[small sonnet]

Where do I find that way to start ?

[pseudo prairie]

@celest shadow can i ban n hacker id using cheats

[celest shadow]

You can check your e-mail and search for "PUBG MOBILE". If you find a confirmation mail for your linked e-mail address, then that should be it.

[celest shadow]

You will need to contact the customer service in-game. Please refer to subpoint 5.4 in #faq for further instructions.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @pseudo prairie. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[small sonnet]

U can’t provide me wish email address address is linked ?

[celest shadow]

For your information, the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[craggy night]

Did you write this message for me?

[celest shadow]

It is meant for everyone.

[errant steeple]

Its useless like pubgM service u just cant answer quick or get better service crew 😂😂😂im waiting already 3 months for you to unlink my mail no result PUBGM IS just TRASH

[craggy night]

I just wanted to hear from you about what I should do. I don't have an official I can talk to through the system. Is there an official I can talk to about my problem? Or do you have any other suggestions?

[small sonnet]

To be honest, all of your messages are unecessary, you’re not helping anyone 😂

[storm flume]

Please avoid going off-topic, @errant steeple. You may have unrelated conversations in #chat.

[small sonnet]

👍👍👍

[celest shadow]

You should contact the customer service in-game for further assistance, @craggy night.

[craggy night]

Look, I spent about a lot of luxury car money on this account. After my account was blocked, I created a new account and spent a lot of money on it. If there's a trade going on, if there's a problem, I need to be able to talk to someone in charge. I hope you understand me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy night.

[small sonnet]

Provide us a server with someone who really helps us

[celest shadow]

Please refer to this message, @small sonnet. We are volunteers here, and we are not affliated with Tencent Games' customer service, hence we are unable to assist players with account related issues.

[night cloak]

In game people abuses too much in hindi but they didn't ban pls do something

[celest shadow]

Please use the in-game report function and report them.

[night cloak]

I used

they didn't get ban because they abuses in hindi

[celest shadow]

If a violation is found, they will be punished accordingly.

[night cloak]

How to ban that players who teamup

[celest shadow]

@night cloak via the in-game report function, select Teamers.

[night cloak]

my account was banned for no reason

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[night cloak]

ok thanks if they will ban There rank demote to bronze?

[celest shadow]

When the in-game system detects this kind of malicious behavior for the first time, a ban of 1 day will be issued as a warning. Repeated offense will result in a loss of tier points and a longer ban will be issued.

[heavy vortex]

How do they punish them. how do they know the words said and gone. what is the punishment for verbal abuses. 👀

My message came late. por net

[celest shadow]

I do not know the specifics or have the information to go into detail. If I remember correctly, you may temporarily lose the ability to use voice communications but I am not certain.

[limpid ridge]

Hello there. On 04.29.021, my account was banned for no reason and all my ranks were reset. I did not use any cheating or 3rd party software in my account. I think there is an automatic ban due to any error in the system. Please check this and unban my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid ridge.

[vale grove]

Hi there . How am I supposed to remove email linked to my account? Someone hacked into my account and linked his.

[celest shadow]

You can contact the customer service in the game for further assistance, @vale grove.

[night cloak]

My account with the ID number 5338747921 has been unfairly banned and I request that the necessary action be taken.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vale grove]

@celest shadow do you know how long before I get a respond? Apparently some of my friends already did ask for removing email and gave bills and all that stuff

[scenic vapor]

@celest shadow Do i die pubg is responsible i invested all my saving in my Account Now its hacked no one is responding

What should i do now all my saving and acess money put in to my Account now i got a problem no one is responding