questions

[flat meteor]

No batch manage doesn’t show fb friends. I can only delete the friends I added manually

[clear spindle]

Contact the Pakistan Discord server, @signal canyon. Link can be found in the subpoint 3.1 of #735483472432594994.

[signal canyon]

Thanks @clear spindle

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fierce kernel.

[celest shadow]

You can report the channel through the form when it opens up again, @fierce kernel.

[fierce kernel]

Can i get a credit for this news

[thorn apex]

You can also use the block player feature.

[celest shadow]

You cannot delete in-game Facebook friends unless you unlink your Facebook account from PUBG MOBILE.

[celest shadow]

What kind of credit?

[fierce kernel]

Just joking

[prime sage]

Hello, my account has banned from the game for 10 years ago , i’m not using any 3rd party files or applications .. can you help me to fine the way to resolve this problem ?? Thanks in advance 😀

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime sage.

[flat meteor]

I did unlinked old fb acc and made a new one and linked it but it still shows the old fb friends which I never added

Imma try the block feature tho

[fierce kernel]

My mythic fashion pubg account hacked what should i do now plzz tell me 😢

[night cloak]

sir this is my account name Ṗṛäẗïḳ id 61378062789 this account is lost due to new unlink feature..i cant login with my Google play account please recover my account
gmail id [e-mail]

[storm flume]

Please contact the customer service for further assistance, @night cloak.

Please contact the customer service for further assistance, @fierce kernel.

[celest shadow]

Oh, I see. The block feature may help in that case.

[night cloak]

Nightbot where is it

Pls help me

[celest shadow]

Please refer to subpoint 5.4 in #faq for further instructions, @night cloak.

[flat meteor]

It was working until it said block list is full😔

[stark otter]

Hello PUBG MOBILE Is there a feature to cancel or change the phone in the next update? Why can't we change the phone number? Many want this because we have purchased PUBG Mobile game accounts and we cannot A change phone number. Please reply as soon as possible 🥺💔

[feral forge]

buying/selling/trading account is against the ToS of PUBG MOBILE, @stark otter.

[stark otter]

@feral forge Why, but we all buy accounts in Iraq and the Middle East? @feral forge

And there's no deception between us. @feral forge

I understand the terms of the game, but is there a change in the phone connection or at least updating it?@feral forge

[feral forge]

no information regarding that, it may be implemented in the near future.

[sick shale]

This is a major violation of https://www.pubgmobile.com/terms.html and may result in a permanent account suspension.

[stark otter]

@sick shale 🤦🏻‍♂️ I just want to know if they're going to cancel or update the number next season. they made me understand

Ok, thank you for your help and understanding.

No one gives the right answer. 🙂💔

[covert sentinel]

hi

my account is hack pls help me

haker change all everything login id

[feral forge]

do you still have access to your game account?

[covert sentinel]

@feral forge no

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @covert sentinel.

[sleek lotus]

Hi can someone help me with my banned acc just got a message in game violation user agreement yet i didnt even hack or anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek lotus.

[night cloak]

Hi my account is blocked help me please !! I m not hacker . Nickname : Görmemiš ID: 598967416 please help me!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[covert sentinel]

@storm flume any cheating this chanel

[feral forge]

what do you mean, @covert sentinel?

[delicate zenith]

Is there basically no chance of getting a hacked account back?

[pallid ice]

Can anyone say using 1.1.1.1 vpn is safe or not?

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @pallid ice.

[sick shale]

There is a chance if you have access to your game account and are able to provide the required information to customer service.

[delicate zenith]

I have already done all that. I was still able to access yesterday but then it started showing that a newer version has logged in. So i cant anymore

[sick shale]

Contact customer service from the login screen

@flat meteor Please refrain from interrupting interrupting and don't ask other members to send you direct message for their account related issues.

[quartz pasture]

hi , how to apply for official room card ?

[sick shale]

Refer to this message:
▪︎#questions message

[covert sentinel]

@feral forge you have do not permission this chanel

[sick shale]

Do you need any help?

[covert sentinel]

@sick shale yes bro

[sick shale]

Please state your issue and elaborate

[covert sentinel]

@sick shale my account hack

[sick shale]

Do you have access to your game account?

[covert sentinel]

@sick shale Baker change all everything my id

@sick shale no bro

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @covert sentinel.

[coral flower]

Hello why I got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral flower.

[covert sentinel]

@sick shale any help

[cunning yacht]

Some one please help me my twitter account git hacked that was linked to pubg moblie and he login please help me please

[sick shale]

@covert sentinel You will need to recover one of your linked social media accounts, please contact customer support of the respective social media channel, Refer to subpoint 2.8 in #faq for further instructions. Then contact customer service via in-game settings and request to unlink the other unauthorised social media accounts.

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. So please refrain from repeating same questions regarding this matter as we are unable to help you.

[glacial mango]

My Asus ROG phone 5 does not support 90fps pubg gameplay, it has a 144hz display. Please check.
Numeric ID:5159313319
Device:Asus ROG phone 5, 8gb/128gb
Network:wifi and cellular
Country: srilanka

[sick shale]

Do you have access to your game account?

[sick shale]

Please leave your feedback report in #old

[tall hull]

Pubg

[night cloak]

Kindly use #copyright.

[glacial mango]

It is not a feedback, other 90hz display users are getting 90fps, I'm not getting. Please support.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @tall hull. We may otherwise have to mute you.

[celest shadow]

The game may not be optimised to support the 90 FPS option for all devices yet. Please submit a feedback in #old.

[subtle tapir]

@clear spindle i changed my server by mistake and it is too hard to play in hight pings and arabic looby

[night cloak]

You may change the server again in 60days, @subtle tapir.

[rancid mountain]

My account was hacked as well, they changed all of my Facebook login

[subtle tapir]

i cannot play even

300 ms

plz help

plz plz

[celest shadow]

You must wait for the 60-day cooldown before you can switch to another server, @subtle tapir. Repeating your question will not change the answer.

Please be careful next time and read the notices before you proceed with anything.

[rancid mountain]

Just wait man before you get banned

[subtle tapir]

@celest shadow i didnt even changed it some how it glitched while playing room

[rancid mountain]

Have patience my friend

[celest shadow]

That bug was patched a few updates ago.

[subtle tapir]

now it was other bug now it is something else

[rancid mountain]

Piston, any help here to get an account back?

[subtle tapir]

my game was also logged out

[sick shale]

You need to have access to one of your linked social media accounts. Contact customer service in-game for further assistance.

[celest shadow]

Please contact the customer service of your compromised social media account for further assistance:

▫️ https://www.facebook.com/help

[subtle tapir]

@celest shadow so nice of you

[rancid mountain]

They are no help, I’ve lost my Facebook access. They changed email, number, etc.

[sick shale]

Refer to Piston's message, we can't help you with this matter.

[rain anvil]

Where to report glitch

Bugs

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rain anvil. You can also submit a report in #old in compliance with the channel's pinned instructions.

[simple epoch]

Hi, I want to report a youtube channel because he is selling accounts

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @simple epoch.

[celest shadow]

You can report it through the form when it opens up again.

[simple epoch]

He is not cheating, he is selling pubg accounts and UC which is against tos

[night cloak]

You may list such content in the form when it reopens.

[celest shadow]

YouTube channels that violate PUBG MOBILE's terms of service can be reported through the form.

[simple epoch]

Okay got it, what is community team channel meant for? Btw

[celest shadow]

Please refer to the pinned messages of the #copyright channel for further information, @simple epoch.

[simple epoch]

Ok thank you

[fresh sonnet]

Dear PUBG developer team, my active PUBG account has been unfairly
banned. I did not use any cheats in the game and did not take any
illegal actions that could cause me to be banned from the game. I
don't think I am not acting inappropriately. I want to request proof
of why you closed my account. I request that my account be reopened as
soon as possible. Good work.

My account details

ID: 5184910619

My level: 61

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh sonnet.

[harsh lake]

İ want free uc

[sick shale]

You can't get free UC

[harsh lake]

İ can

[storm flume]

Please avoid going off-topic, @harsh lake. You may have unrelated conversations in #chat.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary fractal.

[teal laurel]

Devices : realme x3 superzoom
Feedback : please provide 90fps option

As mentioned above this device has 120hz display with Snapdragon 855+ proccesr but still in graphic settings we can't see 90fps option

Please provide us 90fps support

[night cloak]

Kindly use #old, @teal laurel.

[ocean wyvern]

Can somebody help me to put normal version, hacker logged in my account with new version.

[storm flume]

Please contact the customer service for further assistance, @ocean wyvern.

[ocean wyvern]

The hacker is trying to ban my account

[chrome kettle]

i used the offical game loop but stilll got banned can u pleasse help me with setting it up @lime juniper

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome kettle.

[night cloak]

my account got hacked can you guys can help me
i am unable to login in to the game

guys any one there to help me 😩

[onyx dagger]

You need to have access to your game account in order to do something, @night cloak. I assume that the hacker hacked the social media accounts which were linked with your game account, and got access to it, right?

[fervent echo]

Is it a new bug that accounts are getting 10 years ban for no reasons? As some of my friends got the ban & they never hacked or used any third party app.

[steep creek]

Hi I reported that player who is literally Using Cheats, Config file. I attached video of him and Your So called Cheating system mark it "Invalid Report" Wow So pathetic 😡 Is this How You Take Action On Reported player...

[coarse widget]

Why there is title PARAMETER ERROR-Q

[sick shale]

The video must contain a numeric user identification. Please report them in-game.

[night cloak]

yes i think so while i playing the game in live stream i cam to know that my account has logging in another device i got the massage and i changed all the passwords and tried to login but i am not able to login getting error message like Account has been logged in with a newer version of the game.and can no log in with an older version.Please update to the newest version. but i checked there is no new version available. please help me

[sick shale]

Try again later. If the issue persists, please contact customer service for further assistance.

[steep creek]

I reported many players in games but they just mark as suspicious nothing else and the video i attached you can clearly see hi Name in Kill Feed 🙄

[sick shale]

You must follow the video requirements:

The video must contain a numeric user identification and have the minimum resolution of 720p, and it may not exceed 2 minutes in length or be edited in any way.

[steep creek]

Where We Can see User Identification Number while Recording Gameplay? 🤔

[sick shale]

You should report them in-game instead, if you're unable to provide a video evidence with these requirements.

[limpid mortar]

How to reduce lags ?

[limpid mortar]

@sick shale @lime juniper
The fps is too unstable @onyx dagger

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @limpid mortar.

[late venture]

Hey PUBG Support Team, I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ). I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to an my account, al information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late venture.

[storm jungle]

Im reported this player in game but he just mark as as suspicious 💔🙏🏼
ID : 51441625391

he have a new account lvl 38
But his tier ace ***

[clear spindle]

ID : 51441625391

Please remove the account 🙏🏼😣

Hello.😭 There is someone who puts an abusive picture next to my profile picture and puts the account name the same of my ID can you please help me!! His account ID is : 51441625391 [...]
The profile picture has been reset, @storm jungle & @misty musk.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @storm jungle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @peak gale.

[soft radish]

There is bug in this event (lucky bunny) on iPad Pro 2018.
There is no mention of cost on any of the buttons or any notification when clicking.
I lost around 1000uc .please refund.
My ID: 554775961
Region EU
Country UK

[agile thorn]

Hello why can’t I leave my crew it says lock

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @patent kelp. We may otherwise have to mute you.

[soft radish]

@sick shale any help

[sick shale]

Please submit a report in #old, and do a routine repair to see if that fixes it

[soft radish]

ok what about the UC.

[limber abyss]

some one ha furd with me he link his id in my id can you help me to unlink

[night cloak]

@onyx dagger yes i think so while i playing the game in live stream i cam to know that my account has logging in another device i got the massage and i changed all the passwords and tried to login but i am not able to login getting error message like Account has been logged in with a newer version of the game.and can no log in with an older version.Please update to the newest version. but i checked there is no new version available. please help me

[sick shale]

You will have to contact customer service for further assistance in this regard

[storm flume]

Please contact the customer service for further assistance, @limber abyss.

[soft radish]

@sick shale in game or How else?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[sick shale]

Yes, via in-game settings

[soft radish]

ok ty

[tired fractal]

is it possible to get less than 20ms?

[agile thorn]

What happen to crew shop

[patent kelp]

@lime juniper hello, i want to report someone

[timid hearth]

Why I can't change my server in the room

[harsh lake]

I got banned from the game for 10 years I don't know why I don't use any 3rd party software

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh lake.

[sick shale]

You can create rooms on your server only.

[timid hearth]

@sick shale so I can't change my server in the rom

[sick shale]

I don't think so, you may ask other players in #pubg-mobile

[sick shale]

No

[timid hearth]

Ahhhh

[sick shale]

What do you want to report?

[hot radish]

Halo

[patent kelp]

a channel who uploads hacker gameplay videos on 1m channel.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @patent kelp.

[sick shale]

Please report it through this form when it opens up.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hot radish. Remember to read through #faq before asking questions in the support channels.

[sick shale]

It was removed

[full gate]

@sick shale hi how can i get pubg mobile room card. We have servers with 2800+ member, we do tournament and daily t3 t2 scrims...

[agile thorn]

Bruh rip

[sick shale]

You may refer to this message:
▪︎#questions message

[ocean wyvern]

Hacker ban my account for 1,3 and 7 days, can anyone help me to unlink his social media if yes text me privat

[storm flume]

Please contact the customer service for further assistance, @ocean wyvern.

[ocean wyvern]

Support is not answering

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @ocean wyvern.

[ocean wyvern]

Im waiting longer than a month

Can any support help me out pls

[ruby fox]

I have one plus 9r it supports 90 fps but in game not coming anyone help.....

[feral forge]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently.

[ruby fox]

I have one plus 9r it supports 90 fps but in game not coming anyone help.....

[ocean wyvern]

Okay, thanks 🙋🏻‍♂️

[peak river]

Numeric ID: 5249628480
DEVICE: REALME X3
NETWORK: Cellular/wifi
Country:India
Feedback: please optimize the game to give 90 fps as it has a powerful 855+ processor and a 120hz display it can have a 90fps gameplay easily please optimize it as soon as possible it is a very humble request 🥺🥺

[surreal elm]

How to report them? I can't see any character id or name

@lime juniper @clear spindle

[night cloak]

Will this offer last for at least 2 days?

[celest shadow]

Please report the Telegram channel to http://cheat-collect.pubgm.cc, @surreal elm. Thank you.

[sick shale]

It will last until May 3

[night cloak]

Like,even if I dont press any button?

This one,with 10€ and 140%

[sick shale]

Oh, thought you were talking about the event itself. Well, yes this offer shall remain till the last day if you don't click on any button

[night cloak]

Thanks God,I will can purchase this offer this Saturday,and this offer is perfect for me!

Ty

[dull swift]

Iphone xr facing frame drops issues when approaching many enemies i am using smooth extreme good connection but frame drops i tried reinstall the game its the same issue and my phone storage has over 50gb left what to do? Before season 18 iphone xr runs smoothly I’m pretty sure it’s only iphone xr facing this bug i have a friend facing same issue too it’s very tilted facing these problems

[simple epoch]

Same. Actually I've been facing FPS drop issue since I updated to IOS 14. Now Fps drops are common on iphone xr.

[inner beacon]

Guys, is there any chances to unlink social and 3rd login (email/phone), as someone hacked my email and trying to unlink my Twitter

Alreadyy tried to contact support via IG

[simple epoch]

You have to contact in-game customer service and provide them required information then they will definitely unlink the third link and unnecessary social media.

[inner beacon]

Already did that, just scared that he will unlink my Twitter and the acc will be gone 👀

[granite violet]

Hello everyone my character's hats are in the glitch I have downloaded all the resources in the game even deleted them all and downloaded them all again but they are still the same

See

[simple epoch]

He cant unlink if you keep on logging in with your twitter. Dont worry

@granite violet You need to send this in #old

[granite violet]

Hmm okey thanks

[inner beacon]

Oh nice! See the problem is that he had banned my acc 3times now (1/3/7 days), all he can do is ban my acc for 10 years now 🤦‍♂️

[simple epoch]

I hope he doesn't ban it for 10 years. Btw thats the only option he has got, although he cannot unlink twitter.

[floral sinew]

My account in PUBG MOBILE has been stolen. The account is linked to an email and I want a solution

[storm flume]

Please contact the customer service for further assistance, @floral sinew.

[floral sinew]

@storm flume I tried but no one answered me

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @floral sinew.

[mortal apex]

Due to the new iOS update, framedrops/lag frequently appear on Apple devices. The only thing you can do, is to play without Anti Aliasing option and Smooth Graphics, so the lag will be probably reduced.

[floral sinew]

@storm flume I want to talk to a service

[mortal apex]

The customer service in-game is the only one that can help you with account related issues. Since they receive a large number of support requests, you may not receive a fast reply. Please wait patiently for a response or you can try to start a new conversation, @floral sinew.

[floral sinew]

@mortal apex I tried but couldn't clarify my problem they quit chat before I clarify my problem

[mortal apex]

What is your login method?

[full gate]

@lime juniper sir how can i get official room card from pubg. We have server with +2800 members. We conduct regular t3 t2 scrims and tournaments.

[floral sinew]

@mortal apex Facebook

@mortal apex I can prove that this is my private account

[mortal apex]

Please refer to this message, @full gate.

[warm vapor]

There is so camper in the game pls remove grasses

[elfin canopy]

Please use #old to give feedback/suggestions regarding the game, @warm vapor.

[floral sinew]

@mortal apex ??

[mortal apex]

Unfortunately we cannot do that much here, as we aren’t the ones who deal with account related issues. Only the Customer Service can help you with it.

You can take this screenshot as reference, in order to get assistance from one of the operators in-game:

[floral sinew]

@mortal apex Do I take that picture and send it to customer service inside the game?

[digital light]

Hello PUBG MOBILE. My account was blocked by mistake, I did not violate your policy and the length of my time in the game my game was clean because I did not violate the rules or violate the user agreement please reconsider banning my account and lift the ban as soon as possible and thank you for your cooperation with us
(id:5522813029).
(Wolf〤مجرم).

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital light.

[mortal apex]

No. You will have to provide them all the information required, in order to start your accounts process.
This is a screenshot of the conversation between the Customer Service and a user; it shows how you should reply to them, in case your account has been hacked by someone.

[shell herald]

Hello, who can help me? I played in pubgm 3 years and never got ban, but 26.04 i took part in PMCC and got ban. Due to i running the game from GAC (GAME AC tool) by TENCENT. It was necessary condition for play in tournaments.

I wrote to game support but nobody ask to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell herald.

[wise dawn]

I can write customer service in gmail?

Because in game support is so bad

[elfin canopy]

Contacting in-game customer service is recommended. Though you may write them an email at [e-mail]

[wise dawn]

I need to insert screenshots about first and 3 months ago payment but i cant

[elfin canopy]

Please upload the screenshots on imgur and send the link to in-game support.

[floral sinew]

@mortal apex Can you chat me privately

[mortal apex]

Feel free to.

[sand meteor]

hey anyone there for help??....my account got banned for 10 years even without using any kind of hacks or cheats....can someone guide me what should i do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand meteor.

[night cloak]

Can the dev make "staged reload" ?

Because normal pubg reload are not logic

or maybe i can help with the code, idk

[feral forge]

feel free to provide your suggestions and feedbacks in #old. @night cloak.

[night cloak]

Ok

[potent heath]

I'm at rp 92 can i reach rp 100 by may 15?

I didn't buy a single rank

[clear spindle]

Yes you can. Just focus on RP.

[covert sentinel]

@feral forge I am contract pubg official bu not any help

how to back my account

haker unlink my fab account I am not login my account pls help me

[storm flume]

Please contact the customer service for further assistance, @covert sentinel.

Please refer to subpoint 5.5 in #faq for further information, @covert sentinel.

[covert sentinel]

I have many time try but not help me

[copper nova]

I have attended 10 years in the error. Please review the account well because I have not yet responded to the rules of your rules. I am very, very with you. I hope that my account has been spent because I spent a lot of money and tired my account a lot and I hope to return the report well in my affairs. Please respond to me and thank you.

Eddie my account 5168527655

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper nova.

[rancid mountain]

So I’m locked out of my own Facebook, a hacker changed my email and phone number so I have no way of logging in now, how can I get my account back?

[feral forge]

you do not have access to your game account, you should first contact the support of the respective social media to recover your account.

[covert sentinel]

@feral forge bro my account login but new account

@feral forge old account not show

[storm flume]

Please refer to subpoint 2.7 in #faq for further information, @covert sentinel.

Please refer to subpoint 2.8 in #faq for further information, @rancid mountain.

[low aspen]

@feral forge
5382535402
ID:
The account has been banned for 10 years, he has never hacked, his played since season 2. Please
reevaluate the ban.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low aspen.

[night cloak]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I lost my account its guest account

[warped parcel]

When does S19 start?

[shut halo]

maybe in one week

[warped parcel]

no exact date available?

[shut halo]

next Monday or Next Wednesday

idk sure

[rotund badge]

does the new ipad pro 2021 will support 90fps?

[sick shale]

Guest accounts cannot be recovered

[steep ivy]

When Pubg Mobile Unban In India

[sick shale]

May 15

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @steep ivy.

[steep ivy]

Next Update Release date

[warped parcel]

May 11

[night cloak]

Really?

[sick shale]

Yes

[steep ivy]

What's new in update

[sick shale]

Check #news for further details

[warped parcel]

collaboration with godzilla vs kong , new modes etc

[night cloak]

Can l talk pubg mobile Authorized

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[rare pilot]

Hey

[half sapphire]

Hey how do I know what type of phones can run PUBGM at 90fps? Is it something to do with the chipset or is it just stuck to OnePlus phones?

[rare pilot]

Please there's a hacker steal my account anyone can help me

[night cloak]

Xiaomi 10t

[tender laurel]

Explicit cheating is being distributed and is still running soon.

[steep ivy]

Can i sell my pubg account

[half sapphire]

Just that one as of now?

[normal pecan]

Bro why when someone get bann in a middle of match and enemy can see the name of guy's name is like with a censord way

[brave wolf]

Processor ,90hz display and optimisation

[night cloak]

I don't know

[rare pilot]

How do i contact a pubg custom support.

[sick shale]

Selling your account isn't allowed, it's a major violation of PUBG MOBILE terms of service and may result in a permanent account suspension

[tender laurel]

how that happens?

[sick shale]

@tender laurel You can provide any information you might have regarding cheat software and its distribution, through this survey:
▪︎ http://cheat-collect.pubgm.cc

[steep ivy]

Ok

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @rare pilot.

[tender laurel]

thank you

[half sapphire]

Yeah so the processor could be Snapdragon 888?

[night cloak]

Why pubg mobile banned Coffin

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[brave wolf]

855+ or above

[sick shale]

Usernames are masked to protect players' privacy

[sick shale]

There is no list of the compatible devices

[half sapphire]

Okay cool. Thanks.

[half sapphire]

Aww would be nice to have tho.

[brave wolf]

Note:
Not all 855 + and 90 Hz
Doesn't support 90fps

[sick shale]

Please contact customer service via in-game settings and request to unlink the unauthorized social media account, you may follow this conversation:

[half sapphire]

👌🏼

[silver adder]

Hello any moderator or admin?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silver adder. Remember to read through #faq before asking questions in the support channels.

[rare pilot]

But I can't login to the hacned account via any of the social media

[normal pecan]

Ooh

[ionic lance]

Hello PUBG , I am reporting an issue for Sesame Achievement. There were 8 rp crates in 8 weeks of royal pass back in S16. After s17 Pubg Updated The System And It Converted Into Match Time of 3000 minutes per season that can be completed in Week 6. Please Fix this bug increase season match time and equal it to 8 rp crates

[sick shale]

Unfortunately nothing can be done if you don't have access to your game account, @rare pilot Feel free to contact customer service via login screen for further assistance.

[sick shale]

This isn't a bug, maximum match time is 3000 minutes each season. However you're free to share your feedback regarding this in #old.

[normal pecan]

Hi machete how r u 😁

[silver adder]

#faq With grave concern, it is stated that my account rank/tier has been reset without any legitimate reason and without even informing/notifying/warning me while my account is still active.
It doesn’t seem to be a legal action.
I’ve struggled really hard to be in top 10 ranking but all in vein. It’s ruining my fame/game career. Questions have been raised over my gaming abilities.

Game nickname: HOW丨NØMAN
Game id: 5254165246

[normal pecan]

Me telling bout @storm flume

[sick shale]

Please move to a discussion channel if you don't require assistance.

[rare pilot]

Look i link my game via all the social media can i linked to*, i delet the game from season 11, from 2 days i install it to play with friends but i can't open the game via (gmail, email and facbook) but my twitter has ben solten so the hacke steal my twitter and unliked the game from all other social media do you understand or?

[normal pecan]

Ok sorry rebel

[chrome dust]

When will official patch notes of 1.4 come?

[sick shale]

No information about the exact date, @chrome dust.

[normal pecan]

I got this punishment because of teaming up with enemy and killing my own teammate

[sick shale]

I understand and my previous message answers that

[silver adder]

@normal pecan i didnt get any ban or warning they just reset my tier and rank

[rare pilot]

Okay but I can't find the customer service place if there a direct link?

[storm flume]

Please avoid going off-topic, @normal pecan. You may have unrelated conversations in #chat.

[tender laurel]

There are too many active cheats available for the emulator. and these cheats still work in gameloop 4.4 version. Why did pubg mobile developers not stop to enter the gameloop 4.4 version yet? Because if a software has too much opportunity to be scrutinized, they will hack it much more.

There is active cheat now. I just tested it and it works in version 4.4, this is very unfair.

[silver adder]

@polar marsh i message private but didnt receive a single reply

[sick shale]

@silver adder We cannot help you with this issue, as I have previously told you to contact customer service for further assistance in this matter.

[sick shale]

You can provide any information you might have regarding cheat software and its distribution, through this survey:
▪︎ http://cheat-collect.pubgm.cc

[tender laurel]

There are no authorized e-mail addresses left that I have not reported. I also reached the gameloop officials. I've been working for 1 month. Why are pubg mobile officials not working as much as me?

[tender laurel]

I just reported from there but I don't think there will be a solution

[silver adder]

@polar marsh i message privatelyy

[sick shale]

@silver adder Please refrain from repeating

[storm charm]

Hello, I lost the Internet while playing metro royale and I could not quickly return to the game, and upon returning to the game after half an hour, I entered the game and saw that a level 6 backpack, a level 4 body armor with a tactical pouch of the highest quality, steel plate, 6 level helmet, light machine gun of quality (whole) and p90 of the highest quality, with a laser sight of the highest quality, scope x6, and a silencer of the highest quality.

[proper zenith]

I got banned for 10 years for playing on emulator tf

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper zenith.

[sick shale]

That is considered as leaving the match, or being defeated, hence you will lose your items. @storm charm Make sure to play on a stable network connection.

[storm charm]

Well, usually, if you lose, there is armor, weapons and a backpack, I saved up for them for a week

@sick shale Well, usually, if you lose, there is armor, weapons and a backpack, I saved up for them for a week

help, the clothes that I’ve usually sold, but now they’re gone, all interest in playing has disappeared, I don’t want to save up for a week, and I lost so much, but the clothes I’ve never lost

[atomic iris]

Hello everyone mistakenly i changed my server middle east to asia are there anyway to revert back to middle east

[storm charm]

how can I get back at least some of the lost things. you can look at the purchased things for a backpack of level 6 I bought yesterday at about 11 o'clock Moscow time, and p90 and all the accessories of the highest quality for it today at about 10 am

[sick shale]

Well, I understand your frustration regarding this matter but that's how it works, otherwise players would evade losing their items by leaving the match or disconnecting. However, Metro Royale Mode will be temporarily removed in version 1.4 for further development and improvements and the team is looking for ideas and feedbacks from the community, refer to this message for further details:
▪︎#news message

[sick shale]

You must wait for the cooldown period to be over, no other way

[atomic iris]

@sick shale that means i must not pubg mobile for 60 days the game is support to play with local regional people hats of to the team

[sick shale]

To ensure that everyone experiences less network lag and has a better gaming environment, players will be unable to switch servers at will. The Switch Server function will be moved to the System Settings screen. After changing their server, players will need to wait 60 days before they can change it again.

[atomic iris]

@sick shale Bro i told i have mistakenly not delibrately now in asia server i am unable to play with local regional people what to do now i dont want to play with bangali indonesioan

[night cloak]

I’m hearing random tap sounds ingame

Like of a event I turn all audio in settings down still I can hear it

what do you espect from emulators

??

[sick shale]

You can report this issue in #old

[rustic condor]

When the customers supports will answer?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @rustic condor.

[midnight cloak]

I played on a custom game, won 600 us, complaints were thrown at me and I was banned for 10 years, allegedly for cheating, but this is not so, I can throw off a video of my game confirming that I am not a cheater. I write to the technical support in the game itself, there is no response, please unban me, you made a mistake. This account is everything to me, without it, I'm just not me. My nickname ×RT ×Domenika

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight cloak.

[night cloak]

I have an iPhone 8 plus when I play the brightness goes down all of a sudden any solutions for that please ?

[feral forge]

that is the thermal protection feature from iphone, unfortunately there’s nothing that you can do about it rather than waiting for your device to cool down.

[night cloak]

Thank you very much appreciate it

[ancient bough]

Hey. I don't know if this right place on this server. But I would ask: how to appeal to the ban from tencent? I don't want to talk with bot

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ancient bough.

[night cloak]

Does this game support 120hz on the international version? If so, how can I activate it

[echo spade]

Hi

Is there any way I can talk to a real pubg staff?

[sick shale]

No, it does not, maximum is 90 fps and it's not available on all devices

[sick shale]

Regarding what,

[echo spade]

A real human who could listen to my explanation of my problem

My account got hacked

[night cloak]

With a monitoring device. I can see that my game is hovering at 40fps when my display is capable of 120fps despite the CPU and GPU only being 30% occupied.

Is there a setting I should tweak? My FPS setting is turned to max

[echo spade]

My account was hacked

[sick shale]

Only customer support in-game can you with this issue, refer to subpoint 5.4 in #faq for further instructions on how to contact customer service

[echo spade]

I tried many times, but seems only auto reply

[echo spade]

I don't have a chance to explain what happened

[sick shale]

Can you take a screenshot of the last response

[echo spade]

They asked me to upload image, but there's no attachment option

[celest shadow]

What device are you currently using to play PUBG MOBILE?

[night cloak]

Hey when I open the game I hear some kind of event music then just loud tap sounds tired turning down all audio settings but still can hear it

[night cloak]

Pocophone F3. It just came out. Snapdragon 870, 6GB ram, 128GB storage.

[sick shale]

You can upload the screenshots on a hosting service website such as Imgur and send them as links to customer service

[night cloak]

Solution please

[sick shale]

Have you tried to repair the game?

[night cloak]

No

[echo spade]

I see

[night cloak]

Which repair option should I do

[sick shale]

Routine repair, @night cloak.

[night cloak]

Okay

[echo spade]

@sick shale however, no one help me there in customer service

[celest shadow]

Is your graphics set to Smooth + Extreme?

[echo spade]

@sick shale I need a chance to explain what's going on

[dusky olive]

Hey my account got ban for no reason im a legit player today morning i was playing arcade when i came to lobby i got 10 years ban without any reason ima legit player please help

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @dusky olive.

[night cloak]

I current have it set to ultraHD + extreme. But I will try that.

[sick shale]

They're already responding to you, you will need to provide the required information so they can process with your support request

[echo spade]

I don't get enough support, hacker is still accessing my game with an unknown Twitter

[celest shadow]

Setting your graphics to Ultra HD + Extreme may stress on your processor a little bit, hence why it is floating around 40 frames per second. Setting it to Smooth + Extreme should allow you to maintain at 60 frames per second.

[night cloak]

Rebel mentioned some devices support 90hz. Any idea as to how I can unlock that?

[celest shadow]

If your display refresh rate is currently set at 90 hz or 120 hz, and if the game supports your device, you may be able to set your graphics to Extreme + 90 FPS, @night cloak.

[night cloak]

Alrighty. Thanks for the help!

[echo spade]

I wish customer service let me explain

[sick shale]

Please follow up with the customer service to unlink the unauthorised social media account. We (Discord staffs) are not affiliated with the customer support in-game and can't assist with account related issues

[celest shadow]

The game may be optimised to support more devices with 90/120/144/165hz displays for the 90 FPS option in the future, @night cloak. Feel free to leave a feedback in #old. Thank you.

[echo spade]

How can I follow up? They don't let me explain my problem at all

[night cloak]

@sick shale okay thanks it’s fixed

[hasty palm]

I bought an uc, but they didn't come. There's a receipt

[sick shale]

Where did you purchase it?

[hasty palm]

In the game

[modest anvil]

hi guys. after i did the last update for my ipad(pro 2020) for IOS. the sound of the game decreased within 50% and i can't hear my team mates . do you have any solution for that ?

[sick shale]

How are they asking for this information if you didn't explain your problem? Please answer their questions so you can unlink the hacked social media account. I can't understand the problem here

[echo spade]

No matter what you say, they just asked the same question. It is just auto reply. Different issues, still same question. They just asked you to uplaod receipt all the time.

[sick shale]

How long it's been since your purchased the UC?

[modest anvil]

hi guys. after i did the last update for my ipad(pro 2020) for IOS. the sound of the game decreased within 50% and i can't hear my team mates . do you have any solution for that ????????!!!!!!!!!

[hasty palm]

2 days

[sick shale]

Have you checked your mailbox in-game?

[sick shale]

That could be an issue with your device, not the game

[hasty palm]

Yes

[modest anvil]

no one report this issue before

[sick shale]

Contact customer service via in-game settings and provide them the specific screenshots of the receipt and purchasing time/amount, they will have an investigation on it and reissue the UC/Items to your account after it's confirmed.

[modest anvil]

is anyone else report that issue before?

[sick shale]

I have not seen any similar report recently

[hasty palm]

I've already provided them with everything, and nothing in return

[modest anvil]

thanks

[sick shale]

Be patient

[wind glacier]

Hi, I also have a question, I have an application on my phone Can I use the turbo game safely?

[night cloak]

So I just took another look, despite setting my refresh to 120hz in settings, I am not offered t he Extreme + option. Any clue what might be the reason?

[hallow gulch]

3rd party apps used to boost the game are strictly prohibited.

However, built in apps made by the phone's company are fine, @wind glacier.

[celest shadow]

Can you please share a screenshot of your graphic settings?

[hasty palm]

Why hasn't technical support been responding in the game for several days?

[night cloak]

^

[celest shadow]

That setting is perfect. Smooth for graphics and extreme (60 FPS) frame rate.

[night cloak]

How can I unlock 90hz?

[celest shadow]

You may refer to my previous message earlier in this regard, @night cloak:

#questions message

[night cloak]

Oh. Sorry I didn't quite understand at first. I thought you had mentioned that 90hz is already rolled out for all devices and higher refresh rates are going to be released in the future. My bad. Thanks man!

[echo spade]

With PUBG customer service, I am losing my account that I play for almost 3 years to a hacker. I am so heartbroken

[hasty palm]

Why hasn't technical support been responding in the game for several days?

[celest shadow]

No worries at all! Apologies if it was confusing at first, happy gaming!

If you have contacted the customer service in-game, please be patient for their response as the support agents receives a large number of support requests every day, @echo spade and @hasty palm.

[quick oyster]

vpn allowed in pubg?

[celest shadow]

Your account was registered and created in the European Economic Area, the change country/region option will not be available to you due to GDPR laws.

[echo spade]

I just received very unsupportive feedback from them, that's why I lose all hope. They don't let me explain what happened at all

[celest shadow]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service.

[quick oyster]

ok tysm

[quick summit]

what is your device ? as that is most important. despite having a 90 or 120hz display your phones processor may not be able to sustain that framerate eg poco x3 a52 5g etc @night cloak

[celest shadow]

Feel free to move the conversation further in our discussion channels: #chat or #pubg-mobile. Thank you.

[celest shadow]

You will need to answer the FAQ bot according to your issue and wait patiently for a support agent to respond to your inquiries.

[echo spade]

They responded unsupportively. They didn't address the issue at all.

[hollow drift]

i keep getting this SUSPICIOUS alerts >_<

[quick summit]

no no just wanted to help @night cloak since if we knew his device make he would have a definite answer if 90fps would infact be enabled in the future since if he had a snapdragon 7xx series phones he would most definitley not recieve it but if he had 855 or above he will

[night cloak]

Poco F3 with Snapdragon 870, 6GB ram

But yeah I just found it odd that my GPU and CPU are chilling at 20-30% utilization ingame, that's why I asked.

[quick summit]

then it will get it no doubt as the display is 120hz and the adreno 650 is capable of running 90fps

[mortal apex]

You may read and abide to the conditions.

[wind glacier]

Yes, that's what I meant, it's made by Xiaomi. It's ok ?

[hallow gulch]

Yes.

[sour snow]

Device : Redmi note 7
İd : 5700238116
Country : Asia/Azerbaijan
2.
Device : Redmi note 9
İd : 5344449300
Country : Asia/İsrail
3.
Device : Redmi note 8
İd : 5723782078
Country : Asia/İsrail
4.
İd : 5694242361
Device : Redmi note 8
Country : Asia/Singapur
5. İd : 5439766009
Device : Samsung Galaxy A71
Country : Asia/Singapur

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sour snow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sour snow]

This accaunts banned. But not use hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour snow.

[wind glacier]

Thanks for the support

[high kettle]

Does this mean, they are unlinking twitter account and counting down days

[hollow drift]

@mortal apex i keep getting kills above 10 in solo karakin map

[olive dove]

yes.

[hollow drift]

@mortal apex my main concern is whenever i get this notification i get unranked and im racing to get 4300 pts

[midnight prawn]

@lime juniper please help me a person hacked my account and adding carding uc in my account and selling carding uc also i have proffs he is a big scamer he scam up to 1000 account of mythic fashon i have proff

the player id- 560980032

this is the proff please check it out

[storm flume]

Please contact the customer service for further assistance, @midnight prawn.

[zealous turret]

bruh they say you won't get banned using a rooted or jailbroken device but it literally says not to use either in thr all talent championship

[midnight prawn]

@lime juniper please help me a person hacked my account and adding carding uc in my account and selling carding uc also i have proffs he is a big scamer he scam up to 1000 account of mythic fashon i have proff
the player id- 560980032
this is the proff please check it out

please help sir

or mam

@celest shadow

[celest shadow]

Please contact the customer service in-game and the customer service of your social media account for further assistance, @midnight prawn.

[terse furnace]

Hello...

Still spectator mode and TDM mode show glitch.. upcoming new pubg version this problem will fix?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @terse furnace. You can also submit a report in #old in compliance with the channel's pinned instructions.

[midnight prawn]

if this is going on so pubg never become a fear game @lime juniper

[cyan garnet]

how to get invited to metro royale

[hollow drift]

[olive dove]

Regarding Metro Royale, please refer to this announcement:
#news message

[terse furnace]

@storm flume
I reported on 15th april in #old but nothing works... not feedback come from them.. this problem has many people in bangladesh region..

Feedback come, they said Only blame our network problem.. but it is total wrong.. 1.3 version show this problem

[hollow drift]

[olive dove]

Refer to #faq sub-point 3.14.

[hollow drift]

@olive dove i fragg hard in solo because i got my account suspended for 7 days. Playing Solo in Karakin more or less in a good game i have more than above 10 kills 😦

[olive dove]

You won't get suspended for getting high number of kills.
There should be another reason for this to happen, you may contact in-game customer support to check the status of your account.

[hollow drift]

i re install re downloaded the game on my same as usual a non jailbroken one also just to make sure i did it all last night but today this prompt showed up again.

[olive dove]

If you are a legit player then nothing to worry about.

[hollow drift]

Im not worried at all, the only thing is the s18 will end in 17 days and im fragging to get to 4300 pts on the 16th day to get to conq title. whenever i preform like as usual if this prompts keeps getting in the way then it will be all for nothing 😦

@olive dove just want to establish when will i be ranked again ? should i even bother ranking ? when is this unranked issue duration will take ?

[olive dove]

Contact in-game customer support about your un-ranking status.

[hollow drift]

this customer service ? @olive dove

[olive dove]

yes, click on contact us and proceed.

[prisma yacht]

What about lag

[hollow drift]

@olive dove this won't do, feels like im going nowhere with this customer service...
the only thing i want to know

1. How long will i be unranked
2. when will this prompt go away

[olive dove]

What is your region?

[prisma yacht]

India 🇮🇳

[olive dove]

Your issue is account related and we can't help in such case.
Your only option to follow-up with in-game customer support.

[olive dove]

The game is banned in your country by your government.

[prisma yacht]

@olive dove ok

[random falcon]

I need to speak with admin please regarding my problem

[prisma yacht]

@olive dove what about lag fix config file on youtube?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @random falcon. Remember to read through #faq before asking questions in the support channels.

[olive dove]

Modifying the game files will result in account suspension.

[random falcon]

My problem is i switched server by mistake and i contacted in game support and no answer

[olive dove]

You have to wait for the 60 days cool down period.

[random falcon]

I cant wait if i do i will lose my rp rewards and ranking rewards

I cant get into match

[prisma yacht]

@olive dove but sir why pubg well not give OPTIMIZATION like this config file for all players who have low end device 🥺🥺🥺

[olive dove]

The game is banned in your country.

[prisma yacht]

@olive dove but other country people?

[olive dove]

RP rewards is not server related.
You will get ranking reward based on the highest tier you reach by the end of the season.

[prisma yacht]

I know we are not play game but we have emotion 🥺🥺

[random falcon]

It is when i cant get into a match

After the switch i really cant go in any match

[olive dove]

They do not experience similar lag as they have dedicated servers to provide better latency.

[random falcon]

Matchade takes 20 muintes and no match found

[night cloak]

Pubg banned me for violation of user agreement what does that mean guys

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

The present 8x is difficult to use... The previous 8x was better.... Pliz if possible bring the previous 8x scope...

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hushed hound]

@olive dove hlo can u help me in this i didnt played pubg starting 3 weeks my rp match time is struck at 1849 now i buted rp yesterday it is not fillimh up unitil 3000

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @prisma yacht.

[celest shadow]

@candid dragon | #old

I have a VN pubg account, i want to make it global again, how can i do it?
Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version. Thank you for understanding.

[hollow drift]

@olive dove btw i got my account 7 day suspended and it was lifted on April 21 2021 and to date i have been fragging nonstop on solo karakin tpp middle east server right now im at 53 wins 8.96KD with 1290 Kills 144 matches played

[hushed hound]

@celest shadow please solve this

[olive dove]

You have a weekly limit of 550 mins.

[hushed hound]

So how to fill up upto 3000 ?

I need points

[candid dragon]

i have no problem playing in the vn verion, but vn does not show my profile picture as an avatar even though it is linked to my iCloud and Facebook account.

[celest shadow]

As mentioned by MoSeliem, there is a weekly limit of 550 minutes for the season match time. This refreshes every week and you can earn another 550 minutes next week.

[olive dove]

every week you have 550, season lasts for 8 weeks.
You only need 6 weeks to reach more than 3000 mins matching time.

[celest shadow]

Feel free to contact the customer service of the Vietnamese client for further assistance in this regard.

[hushed hound]

Now my play timw is struck at 1849+550(nxt week)= 2399 more 600 ?@celest shadow @olive dove

[olive dove]

As you missed out a few weeks, you won't be able to reach the 3000 limit.

[hushed hound]

Scam 2021 = Pubgm

[night cloak]

Hi.Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5600586556
The name of the account userヅELSUPER14̷

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[neon hawk]

Someone Hacked My Twitter & Got Acces To My PubgMobile Account

And Hes Loggin To My Account And I Cant Unlink It Because Hes Loggin Before 7 Days End

I Have My Linked Email & Google Play Linked But I Cant Unlink It From Twitter Because Hes Loggin In To It All The Time I Have All Proof's All Emails & Infos That's Show That's I'm The Account Owner ( Payments At The Game ... )

Can Anyone Help Me ? Please

[sick shale]

You can unlink it through the customer service if you're unable to use the unlinking feature.
You may follow this conversation:

[nova cloak]

Where to find royal pass elite crate?

[olive dove]

You mean those crates or something different.

[nova cloak]

Idk, it's called "elite crate" and idk where to find it

[quick oyster]

Guys can i use any name i want in my pubg id

[olive dove]

Oh you mean the one for the achievement.
Those have been removed and replaced by the matching time to complete the achievement.
All you need to do is to achieve 550 mins/weekly of matching time to count towards it.

[quick oyster]

on my pubg account using rename card

[nova cloak]

Damn that sucks. I'm at 99/100 and was trying to get the achievement but guess I can't. Welp, thanks anyway

[olive dove]

You should not use inappropriate name in the game.

[olive dove]

you can compete it actually, if you are done with the 3000 mins of this season you still have a chance in the 1st week of the upcoming season to complete it.

[nova cloak]

I'm not even close lol I don't play a whole lot anymore but I try to complete achievements

[olive dove]

Those elite crates used to require completing 10 RP missions, I think you can spend the same time to complete the weekly matching time. 2 hours/day should do it.

[nova cloak]

I'll try but I gotta grind for it, im at 150 rn

[zealous turret]

Hey any words on why coffin got banned? I feel bad for the guy

[sick shale]

Refer to subpoint 2.12 in #faq and don't repeat questions regarding account suspensions please.

[candid dragon]

i cant use my profile picture on facebook as a avatar on pubg why is that?

[normal fulcrum]

It takes time to sync profile picture to avatar when it comes to Facebook or Twitter. And you have to log in with that social media if you want that image as avatar

[candid dragon]

ps my pubg is VN is that a problem?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @candid dragon.

[zealous turret]

hey just simply log out and log back in and the picture should show (:@candid dragon

[candid dragon]

i have tried that alot

[normal fulcrum]

Please try and contact in-game supposed as we cannot say why is this happening since the game is VN version

[candid dragon]

thank you guys 😦

[gritty glade]

How to fix this.
Me using Home Wifi

[night cloak]

#questions message @gritty glade

[thick girder]

Will Motorola g7 power crash in pubg if I play for long time

[night cloak]

Most devices starts to crash if the device is overheating. I don't know anything about Motorola phones, but you can ask people in #chat or #pubg-mobile .

[thick girder]

Alr

[jovial notch]

Can anyone help me to get back my hacked Account i have everything to prove

[storm flume]

Please contact the customer service for further assistance, @jovial notch.

[jovial notch]

@storm flume i do but they are not answering much

Sorry about that

[sick shale]

@jovial notch Don't send your personal information here please

[jovial notch]

I don't know what else to do

There is no one that can help me

[sick shale]

You don't have access to your game account?

[jovial notch]

I have access to my former linked accounts but right now i cant log in to it

But i have my every former linked social medias and the email that i registered with and the transaction id of my first payment

Literally everything

[sick shale]

Unfortunately nothing can be done if you don't have access to your game account

[jovial notch]

But i had my phone number and my email address linked which can not be unliked

But when im trying to log in with it it says error email or phone number

Idk how did they unlinked it

[sick shale]

You can't link your email and phone number together, only one of them

[jovial notch]

Yes both of them it seems to be unlinked and i can prove that my email address and my phone number was linked to my account but right now its not

Can i send you my information from dm please just take a look at it

[sick shale]

As I said you can't link them together, also the hacker can't unlink them in any way. Be clear please and contact customer service via login screen for further assistance, @jovial notch.

[sick shale]

No, don't send this information to anyone here or anywhere else in the community

[proven crescent]

Please explain

[jovial notch]

I swear to god they were both linked to my account and i have proof of it i can prove that and right now I can't reset the password or log in with it

[proven crescent]

How does this guy have a DP-28 on karakin!

[storm flume]

Please contact the customer service for further assistance, @jovial notch.

[jovial notch]

So nothing can be done :( @sick shale ?

[sick shale]

No, further questions should be sent to customer service in-game

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[jovial notch]

Thanks for explaining sir that was helpful
Thank you for taking the time to answer me !

[sick shale]

He probably picked it up from a bot's death crate, that's the only explanation I could come up with, as I have seen a similar bug in Livik map when it was released.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @proven crescent. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pliant escarp]

What happened if someone merit gone to 0

[night cloak]

You can't play duo or squad matches, you have to play solo to earn merit points back.

[pliant escarp]

Ohhh, thanks

[night cloak]

No problem.

[pliant escarp]

@night cloak can you tell what happened if we use parallel space, multi parallel space for gaming 😅

[proven crescent]

I have majorly been playing karakin and I have never once found a bot carrying a DP

[night cloak]

@pliant escarp What is parallel space?

[pliant escarp]

@night cloak 3rd party application

[night cloak]

Not recommended.

[storm jungle]

The second time in the same day with same cheat but different player.. Thank you for banned the first one

ID : 6775816929

[night cloak]

@olive dove this guy muted for no reason ^

@storm jungle Please report it on the form.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @storm jungle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tardy sonnet]

@sick shale

Peace, my brother, I have a PUBG account that was exposed to the band today for a whole week. I did not understand yet the reason for the weekly band. Yesterday I played very normally, and today I entered to play again and I was shocked by a band for a week even though I had never played a classic match. The warehouse matches game was just lost, and with that the band got Without any clear reason or evidence, I hope that the company will examine the problem and try to solve it as soon as possible. I do not doubt the decisions of the company at all, but I demand my right to remove the attendance from the account because I took the band without any reason. I ask support to investigate the issue and review the band and thank you for the Your service and

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy sonnet.

[fervent isle]

Okay, so I’m honestly so confused. I had a person who gained access to my account several months ago. They were using a modified client so there was no way for me to get back in until after the patch. So I waited...1 month. Finally i got back in, changed my password and enabled 2FA on my social account that is linked but somehow they are still logging in and playing games on my account, editing my layouts and load outs, deleting/adding friends and worst of all they are using cheats because my account was banned for 3 days when I have never once used cheats or plugins. I’ve already tried logging out of all devices, but they still logged on today. What can I do? Clearly they are not using my social account to login, is there a way for me to remove my email login or change the password for that? I already read the tutorial in the terrible and unhelpful FAQ but the change password/forgot password button does not appear for me when I’m at the login page. I’m at a loss for what else I can do and I’m very worried that if this person continues to play with cheats, my account my be banned permanently.

[storm flume]

Please contact the customer service for further assistance, @fervent isle.

[fervent isle]

I already did

They said and I quote “I don’t understand your issue”

This is so obnoxious

The amount of money that TenCent makes from this game and they have quite frankly the worst customer service I’ve ever experienced

[weary summit]

Hey, I'm wondering if devs do they share the change logs of the updates to the game in detail on Reddit? Like the game's optimization stuff

[civic ridge]

how to unban a banned account by mistake ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic ridge.

[sick shale]

Only major changes are announced on the community, @weary summit.

[mighty moss]

Where i can post video of a hacker.. who is using no recoil and no grass hack?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @mighty moss. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[weary summit]

Alright, thanks

[mighty moss]

Nice joke 😂😂😂 im serious where i can report to get them banned for real 🙂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry badger.

[fleet valve]

Helpppppp

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fleet valve. Remember to read through #faq before asking questions in the support channels.

[little cliff]

Actually true though, the people I report do get banned for what I put

[little cliff]

What you need help with

[fleet valve]

I want to chat with the support community for pubge

I want to get my account back

[storm flume]

Please contact the customer service for further assistance, @fleet valve.

[mighty moss]

Im reporting people from the past 1 month with no grass and no recoil hack. Not a single person not even a single soul got banned from the in game report.. i have complete video of them using no recoil and no grass hack ... Like what else they need idk what the heck is this they don't even look at the report trust me i can swear on that they don't look at in game reports

[fleet valve]

Where can i find the customer service?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @fleet valve.

[coarse glacier]

Hello can I have some help plz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coarse glacier. Remember to read through #faq before asking questions in the support channels.

[coarse glacier]

Any one here? Please

[waxen scroll]

Hey, I got banned for no reason, I didn't play with Hack, I didn't break the rules, and I didn't do anything but fair play, why? ID 5329678224 Please check my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @waxen scroll.

[calm mango]

Hello i need a big help i want to sell my account because i need money to help my family about covid.. Please answer me 😢

[sick shale]

Selling accounts is a major violation of PUBG MOBILE's terms of service and may result in a permanent account suspension,

[calm mango]

Ok can pubg help me to get some money?

[forest creek]

What is this???

Imidietly I want unban!!!

Alooooooo breeeeeeee!!!!!!!!

Helloooooii!!!!!!!!

I didn't brake any rules!!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest creek.

[brave crypt]

Hello i have one account get banned for no reason, can i know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave crypt.

[dawn sleet]

hey can you help me with my hacked account, my account has been stolen, it has been blocked by Facebook, and my account has been logged into PUBG Mobile, and my account has been linked to PUBG Mobile via e-mail. I am impatiently waiting for your letter to answer me

[celest shadow]

Hello, @dawn sleet. You should contact the customer service in-game and the customer support of your social media account in question:

▫️ https://www.facebook.com/help

[coarse glacier]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID: 5801878735

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coarse glacier.

[night cloak]

Amigos

[dawn sleet]

@celest shadow help me pleaseeeee my account hes ben stolen

[little cliff]

Contact customer support

[dawn sleet]

@little cliff How can I communicate with the work in Discord??

[little cliff]

Can you get into your PUBGM account using whichever you source you use to log in

You can block him for the time being until a staff member comes in

[lusty skiff]

someone can help me with that?

[warped sundial]

Hi

[thorn apex]

Please move to #emulator-support, you can access that by typing .emulator in #481204134859505684

[little cliff]

Hello, anything you need help with?:-)

[warped sundial]

I need help with my pub G mobile account

[little cliff]

What seems to be the problem ?

[warped sundial]

I want to know why my account get band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped sundial.

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

[celest shadow]

Please refer to my previous message, @dawn sleet.

[storm flume]

Please avoid going off-topic, @prisma yacht. You may have unrelated conversations in #chat.

[fresh geyser]

Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team .

ID:5126540126

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh geyser.

[round spear]

Can't login to the game. Any help?

[round spear]

I tried different conditions and repair

[hallow gulch]

Refer to subpoint 4.8 in #faq.

[vestal nymph]

Hey pubg mobile please explain this, is this a glitch and still I can play

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vestal nymph.

[night cloak]

Any update from pubg india

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @night cloak.

[tawdry tartan]

Hello I need help, my account has been hacked since 4/27/2021. And now my account got banned for 1 day, I think hacker did something to my account because he linked his social media to my account.

[celest shadow]

Hello, @tawdry tartan. Please recover your hacked social media account first, either by changing your password or contacting the respective customer service of your social media account in question.

When you have access to your accounts again, we recommend that you use the log out of all devices option. If the unauthorized person has linked their social account, please contact the customer service in-game for further assistance.

[night cloak]

Which region is best for event?

[tawdry tartan]

I've changed my password on my social media account, but hacker linked his/her social media account already.

[celest shadow]

Feel free to ask other players in #pubg-mobile.

[celest shadow]

You can contact the customer service in-game to assist you to unlink the unauthorized person's social account.

[tawdry tartan]

Okay thanks.

[storm flume]

Please do not use languages other than English, @worn knoll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @worn knoll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Any mods?help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn knoll.

[random falcon]

Is there is a way to change server before 60 day i cant play

[thorn apex]

You can't change servers before 60days.

[night cloak]

piston

i didnt purchase it through illegal ways

i purchased it through play balance

help

[celest shadow]

If it is not the first reason, then it is second: refund on a previous purchase, @night cloak. Unfortunately, if this is what the system detected, we cannot do much to help you.

[night cloak]

:/

that means i will not get my uc

[surreal turtle]

@celest shadow will we get the crew finales rank back?

[celest shadow]

I do not have any information in that regard.

[surreal turtle]

@celest shadow can you ask them I've tried everything feedback in-game msg

[potent heath]

I have 624 uc and at rp 97

Thank you

[patent gale]

My region is not changing please help

[night cloak]

Hey I have getting random event sounds ingame I turned all audio settings down no fix repairing the game fixing the issue for 5 minutes but the sound return the sounds keeps on going even in login screen and ingame

If a video is need I can send

[celest shadow]

Please provide us with more details and a screenshot.

[celest shadow]

Please provide us with a screen recording of your issue.

[echo spade]

Anyone here knows a guy name James Alvarez?

[slender roost]

Can someone explained to me was it aim assist or ammo assist smh

[night cloak]

@celest shadow

[celest shadow]

Those are very weird sounds indeed. Can you try changing your sound quality and see if the issue still persist, @night cloak?

[night cloak]

Okay I’m currently on ultra

[echo spade]

Anyone know JMS Gaming store?

[celest shadow]

We provide community support for PUBG MOBILE here, @echo spade. If you have an inquiry related to the game, you may send it here. Otherwise, please use the discussion channels: #chat or #pubg-mobile.

[echo spade]

This is related to game, that name and that store are scammers. I want to share

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @echo spade.

[echo spade]

They just scammed my PUBG account

[slender roost]

Damn

[night cloak]

@celest shadow the sound is there on all settings low,high, ultra

[slender roost]

My video got deleted 😂

[night cloak]

hello i have very serious situation , when i install new update of gameloop i get ban 10 years to my account and also get for 3 acounts ban 10 years without any reason i format my pc and install every thing very well i get the ban 10 years with no reason , i need help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

If repairing the game only temporarily fixes the issue, I recommend that you submit a bug report in #old.

[celest shadow]

We are unable to assist you in this regard. If you were purchasing UC from this third-party store, then it is your own responsibility.

We only recommend players to buy from the in-game store or through https://www.pubgmobile.com/pay. These are the official methods to purchase UC.

[night cloak]

@celest shadow this is how the sound starts

[night cloak]

Okay

[slender roost]

Explanation ?

[delicate zenith]

How can i download the beta version?

[echo spade]

It's not related to UC. These guys are scammers who hack people PUBG account. I'm asking as I want to get them arrested in real life.

[keen gazelle]

Bought newest phone with snapdragon 888 and pubg mobile seen to be glitching cause can't adapt to 165hz frame rate of the phone T.T, I hear that I need to wait for pubg to release new update for snapdragon 888

[night cloak]

is it up to me or emulators can't play metro royal

[quick oyster]

my messages are not shown on screen while i chat in lobby, facing this issue since 1.5 months

can any one help?

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @delicate zenith.

[clear spindle]

Metro Royale is limited to mobile players, @night cloak.

[clear spindle]

You may report it to your local authorities.

[clear spindle]

Please report it in #old.

[clear spindle]

Please report it in #old with a video recording.

[echo spade]

My problem is I don't know this guy. I'm in Cambodia and authority is bad here

[clear spindle]

That's something we cannot help you with.

[little rain]

@polar marsh Plz remove guns from spawn island it is very annoying thing, and also fix tdm glitch and classic maps lags alot in mid end device...

Device: Realme 3 Pro
Connection: Wifi
Country: Pakistan

[clear spindle]

Please suggest that in #old.

[nocturne slate]

Hello pubgm-support team I saw a livestream on tiktok and the streamer was a hacker you can see the pictures I unfortunately have no game ID answers

[granite lynx]

@slender roost what explanation man???

[covert sentinel]

how to contract pubg my account is hack iam not login my account pls help me

[granite lynx]

@covert sentinel Bro if your account is hacked its very hard to recover lol Pubg support is the worst of all the game they value how much UC u purchase in the game not the real owner if ur accouns was hacked the the hacker made lots of purchased than u think it was ur gift to the hacker PUBG support will not give your account lol my friends accouns was hacked they didn't get back they never ask questions like Supercell Support do . This support team sucks lol

[covert sentinel]

@granite lynx yes bro

[granite lynx]

It was sad to hear that you lost your account bro.

[covert sentinel]

pubg contract @granite lynx

[granite lynx]

If you have the record of the purchase you made first time and before 3months ago plus if u remember you accouns creation date and time you should still try contacting them.

[covert sentinel]

yes I am by uc

[granite lynx]

But if your Media accouns was hacked and deleted its most likely PUBG support would say you should contact Media support to recover this sucks bro.

[covert sentinel]

video prof

[granite lynx]

Bro how was your account hacked??

[night cloak]

hello guys i removed my facebook from my pubg account but i still see all my facebook friend list there? and it can't be removed? how i can delete them? i tried unfriend them but they come back

[covert sentinel]

not help this server

[night cloak]

i even tried to block them all but my block list is full and i have many many left

[granite lynx]

Bro it is said that only after 7 days media will be removed completely

[night cloak]

the facebook is already removed bro it's not there but the friends are still there

[granite lynx]

@covert sentinel bro try to contact form In-game support

Bor how many days its been after you removed facebook?

[night cloak]

8

[covert sentinel]

@granite lynx haker link my account and fast time ban 1 day next 3 day next 7 day ..7 day go to I am login but new account old account not open

[night cloak]

it's unlinked already but all my list still there

[night cloak]

he unlinked your account none will help you here contact pubg customer support

[thorn apex]

You can't remove fb friends as of yet. You can try blocking them instead. @night cloak

[night cloak]

my blocklist is full already

[granite lynx]

@covert sentinel bro lol i am pretty sure you tapped the link on Facebook to get free skin??

@covert sentinel it was stolen from INDONESIA and i will tell you now you can get back your account bro now u should start new account

I mean u can't get back

@polar marsh look after this account stolen case

@polar marsh look @covert sentinel and my friends are the victim of the account lost , stolen by INDONESIAN.

[storm flume]

Please contact the customer service for further assistance, @covert sentinel.

[onyx dagger]

After all, account security is your responsibility.

[gritty glade]

Hey Dear,
Can you please guide me how to use DNS changer App In My Android

What's Next?

[mortal apex]

Hello @gritty glade!
Please refer to subpoint 4.3. in #faq, for further instructions.

[slender roost]

U blind or what ? Acting like u know something smh 🤦

[feral forge]

behave, and if you do not require any assistance, please move to our discussion channels, @slender roost.

[hybrid olive]

#questions Hello I Am Pubg Mobile Content Creator On Youtube, I got ban on this Sever without any reason please help me my mean account @tender cargo

[night cloak]

hello , i have a doubt, my account has been hacked , and I've been trying ingame customer support for weeks now to help me. yesterday finally got a different reply from them , does this mean im gonna get help or they are gonna ask me something again ?

[clear spindle]

They'll get back to you as soon as they verify the details you forwarded.

[median badger]

<@&481161015728406538> when will be launch pubg in india

[echo spade]

That's all you get, then you lose your account to hacker like me. PUBG doesn't care

[night cloak]

so this doesn't mean they are definitely gonna help ... uhmm, they are asking me first purchase history which i don't have and don't remember where i did that, i know i didn't purchase it in my account . they keep on asking me when i tell them i don't have that. on the other side hacker is threatening me to give money or he will ban my account

[echo spade]

I tried so hard and I still lost my account

[feral forge]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @median badger.

and please do not mention the role unless there's an emergency related to the discord server, @median badger.

[median badger]

@feral forge ok

[slender roost]

Am I wrong? I asked for a question should've answer question

[feral forge]

if you suspect the player, please report them via in game, @slender roost.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @quasi iron.

[quasi iron]

Ok tq

[slender roost]

Umm I never said I was suspected lmao whatever forgot 😆

[spring verge]

Lost uc 500 idk how and why i depressed the UC station and he spin automatically?? And my balance now 56

I want refund

[echo spade]

https://cdn.discordapp.com/attachments/837954388789035008/837963464038154240/received_188068563136729.webp

Guy, watch out to this scammer

Scammer email: [e-mail]

This email will hack your PUBG account

[static bloom]

Please report this account..he said he buy my account and use it..

From pakistan..

[slender roost]

@echo spade u got his accountl link ?

[left mason]

@onyx dagger can we help in this

[feral forge]

used UC cannot be refunded, @spring verge.

[static bloom]

Why??cant get your account back??

[onyx dagger]

Please do contact in-game customer service. There is nothing we can do about it, @static bloom and @left mason.

[static bloom]

I know he in this channel..

[left mason]

@onyx dagger that's what I was asking Ruby

[onyx dagger]

In this Discord server?

[onyx dagger]

[left mason]

@onyx dagger Help him I am going bye

[static bloom]

Yes..someone hacked my account and sell it from pakistan..7 rupess he buy..

[echo spade]

He hacked my gmail and link a Twitter to my game

[left mason]

What

[onyx dagger]

If the user/player who scammed you, is in this Discord server, kindly DM me, @static bloom.

And if your game account did get hacked, then please do contact Customer Service in-game about this as soon as possible, as only they can help you with Account related issues.

[static bloom]

I got my account back..but he said the account he buy from someone..

[left mason]

Do you still have any type of access to your game account

[storm flume]

Please contact the customer service for further assistance, @echo spade.

[echo spade]

I can logged in by Facebook. I tried to ask PUBG for help. They didn't take it seriously

[onyx dagger]

Did they respond?

[echo spade]

Customer service ignored me

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @echo spade.

[echo spade]

No one can be patient. My account is worth thousands dollars. 5 upgraded gun lab. 2 max. I lost it to a hacker

[spring verge]

ok :)

[feral forge]

did you follow the steps from this screenshot, @echo spade?

[echo spade]

I did. I tried many times. I even tried email to many email of PUBG. I only got unsupported responses and ignorances. I am now blocked from contacting them too.

[spring verge]

i never touch the spin button or something

Just depressed the UC station and don't know how and why uh

[feral forge]

you are not able to contact them via the in game customer service, @echo spade?

[echo spade]

Yes. They blocked me

PUBG just let hackers win, you know

[feral forge]

could you please provide a screenshot?

[echo spade]

Even here, my message got removed

This is the last time I got feedback

[feral forge]

because the images that you sent contains your personal informations.

[echo spade]

This is their email

Always auto reply

I'm so upset

I don't know what to do

[feral forge]

the email is for general inquiries, therefore, only the in-game customer service will be able to assist with account related issues.

[echo spade]

I tried

Nothing happened

Someone still log in to my game from another location

My dear account

[night cloak]

Hi

[echo spade]

I just max out killer tone M24

😫 😫 😫 😫

[night cloak]

@echo spade bro i know

[feral forge]

after you have provided all the required information, please wait patiently for their response, @echo spade.

[night cloak]

@echo spade someone is opening ur account

[fierce kernel]

Hi

[feral forge]

how may we help you, @fierce kernel?

begging is not allowed.

[fierce kernel]

😁

[static bloom]

How to fixed my account log in newest version

[storm flume]

Please contact the customer service for further assistance, @static bloom.

[fierce kernel]

Update your game first

@static bloom update the game

[static bloom]

Already update same problem @fierce kernel

[fierce kernel]

Where you live

In india or other country

[feral forge]

please contact the in game customer service.

if you do not require any assistance, please move to our discussion channels #chat and #pubg-mobile, @fierce kernel.

[fierce kernel]

@static bloom where you live

[static bloom]

Malaysia @fierce kernel

[fierce kernel]

@static bloom Use vpn and restart the game and then see any server youn can use

[feral forge]

usage of vpn is not recommended, please do not encourage other members to do so, @fierce kernel.

[fierce kernel]

@feral forge i have faced same problem and after using vpn i got a update of 5 to 10 mb and the problem is solved

[storm flume]

Please avoid going off-topic, @fierce kernel. You may have unrelated conversations in #chat.

[celest shadow]

This happens when your account has been accessed (presumably by an unauthorized person) with a modified version of the game. Please ensure that you have secured your social media account should it be compromised and contact the customer service in-game for further assistance.

[night cloak]

Hello, can my pubg account be accidentally blocked? Can you help?

[static bloom]

How to fixed that @celest shadow

[celest shadow]

Please provide us with a screenshot.

[static bloom]

Yes my account was use by someone before..

[celest shadow]

How did the person accessed your account, @static bloom?

[static bloom]

And he said he buy from someone.

He hacked mu account change my server flag and my country.

[celest shadow]

You will need to contact the customer service in-game for further assistance, @static bloom. You can update your game on May 11 to fix the newer version error.

[static bloom]

Already contact and he dont answers my question..

[celest shadow]

A support agent will respond to your inquiries as soon as possible, @static bloom. We request you to be patient in the mean time, thank you for your cooperation.

[static bloom]

U said before my account was access by unauthorized person..can posibble i get my account back??

If i wait until 11 may??

[burnt gale]

Hello guys without any break of the rules I get 10 years banned I tried to contact Pubg email and in the game no body answer me I didn’t do anything can someone help pls 🥺🥺🥺🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @burnt gale.

Please refer to the private message from @polar marsh for further information, @night cloak.

[celest shadow]

You will need to update your game in order to be able to log in, @static bloom. The next update should be on May 11.

[night cloak]

10 mint ban received terminate connection why?

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @night cloak.

[long obsidian]

When I restart my game so my teammate name can't show PLZZ fixed this glitch

[buoyant beacon]

This guy is using no grass @polar marsh

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @buoyant beacon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @long obsidian. You can also submit a report in #old in compliance with the channel's pinned instructions.

[buoyant beacon]

Okay

[long obsidian]

Ok

[storm flume]

Please avoid going off-topic, @long obsidian and @buoyant beacon. You may have unrelated conversations in #chat.

[rustic condor]

At 4 what i have to do?

[night cloak]

Payment failed

[lime basalt]

Hi team Pubg. My PUBG Mobile account is logged in by someone and they have linked their twitter to my account. Please help me as I am unable to unlink the person and customer service in game is giving me faq only

[feral forge]

could you please provide a screenshot?

[night cloak]

Hi

[lime basalt]

If you guys can unlink all other method of login except facebook I will be glad. As I have already set 2FA on FB and gmail.

[night cloak]

how can i make my game lass lag on emulator

My PUBG Mobile account has been banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[feral forge]

please provide them the profile name of your social media which is linked to the game.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[lime basalt]

My account is hacked please help

[storm flume]

Please contact the customer service for further assistance, @lime basalt.

[lime basalt]

That is a bot and not giving me any option to explain my problem

?.

[celest shadow]

Responded to your private messages.

[feral forge]

you may refer the steps in this screenshot as reference, @lime basalt.

[glossy void]

Just today my PUBG Mobile account has been banned without any reason! Why so?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glossy void.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @sly dagger. We may otherwise have to mute you.

[lime basalt]

My account is hacked please help

[fast marsh]

Can someone help me

[storm flume]

Please contact the customer service for further assistance, @fast marsh.

[feral forge]

you should answer correctly to the FAQ bot question before it redirects you to a support agent, and please do not repeat the same question here as we cannot assist you with account related issue here on discord, @lime basalt.

[lime basalt]

I replied exactly as the screenshot said. Please help as I have been playing since Season 1 from that account.

[feral forge]

if you have already contacted the in game customer service, and have provided them the required information, please wait patiently for their response.

[timid cave]

Hm

[feral forge]

how may we help you, @timid cave?

[timid cave]

My pubg mobile does not run perfectly

[feral forge]

are you experiencing lag? could you please elaborate?

[timid cave]

No, there is no lag problem network related problem that we face from last few day the network connection was better but when enemies are close to me my network was lost and we are subject to dead

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @timid cave.

[lime basalt]

No actually they are automated response no matter what I type pr select and I am asked to visit FAQ or restart conversation.

[fresh plinth]

my acc on UK country but i am live in IRAQ i want to play Bouns chalenge but i cant
how can play bouns chalenge

[feral forge]

so you followed the steps in the screenshot, but the bot did not ask you to provide the required information to process your request?

[lime basalt]

Yes. I typed in exacty as asked

I got this reponse at the end

[feral forge]

bonus challenge is only available in some specific regions, @fresh plinth.

[feral forge]

select the option, Account Related Issue.

[tropic cove]

Hello, my account has been banned
Can you help me please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic cove.

[night cloak]

if i buggd somewhere will i get my points back

[vital plume]

how do I recover a stolen account? facebook was changed in the game itself, I no longer have access to it. there are receipts with purchases on the account and all the data and history of nicknames

[night cloak]

give me my 20 points back

[hushed cosmos]

Hello, dear authorized, how can I open my account for 10 years without using cheat, please help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hushed cosmos.

[night cloak]

My account was banned recently for 10 years and gave me some Data has been Changed error i thought it's just me but it was happening with everyone i know And with some popular streamers too Please Help My Account Name is HAD3S And Character Id is 560136022 I have never used any 3rd party softwares so why is my account banned ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[blissful steeple]

My account is banned without using any hack or cheat pls unban my account
Id name: ENTITY๛AJ
Character id : 7310156037
It is my pubg mobile lite account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blissful steeple.

[vital plume]

I lose my account

[static bloom]

Please report this player..he using hacking tool..

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @static bloom. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[exotic vault]

Hi, i have a problem, i play in my friend's account to push im to conqueror, in solo. But idk why, his account is banned 10years "violating regulation" saw in screen. Its possible to unban him ? Its very important for him because he have xsuit a lot of weapons up etc. And if its not possible, i have problem with him...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic vault.

[lime basalt]

Thanks so much for helping but one last time I am stuck as they asked to upload payment screenshots. There is no option to attach an image neither on ios nor on my Android phone