questions

[rapid pilot]

@thorn apex if 6 weeks are counting, my achivement will be complete on season 20 1st week beacause of your bug,

last season also pubgmobile forgetted to add this achivement .

@thorn apex why match time limit is for 6 week???

[thorn apex]

It is not limited to 6 weeks, it is limited to 3000 minutes.

[rapid pilot]

expand this minutes

[thorn apex]

You can drop a feedback in #old.

[autumn knot]

Mrcyber squad

[rapid pilot]

because old achivment was OPEN ROYALPASS ELITE CRATE, Total ELITE CRATE was 8

[autumn knot]

Mrcyber squad

Why id strike

[thorn apex]

Do drop a feedback in #old. The community team goes through it everyday.

[surreal elm]

@lime juniper

INFORMATION ABOUT MAJOR PEOPLE WHO ARE SELLING THERE TITLED PUBG ACCOUNTS ONLINE & SELLING UC (VIA ILLEGAL MEANS) PUBLICLY ON PLATFORM LIKE INSTAGRAM/TELEGRAM.

Hello There,

This is to Inform you as a pubg fan since Season 2, I felt it's my duty to show my affection towards this game by atleast doing something in favour of the developers & people who put there hardwork & some people ruin it by breaking there rules.

Since Last Year August 2020 I joined alot of channels just to make a list of channels who are openly selling Account/UC by a term called "carding" which is ILLEGAL. I found out several YouTube channels having millions of UC & redirecting the users to telegram/ WhatsApp channels & group.

I tried talking here earlier but all I received is the link to report cheaters, well that too is closed temporarily I guess.

I hereby have a list of 400+ total telegram channels, 50+ major YouTube channels who solely provide Account either legit or stolen and cheap uc which is done either by login (in which they steal the person's acc by adding the phone num & recovering it all back after few weeks) & character id which is done by carding third party websites.

I also have a huge list of channels and discord servers who provide hacks and cheats. I know the owners & moderators/admins. Not all of them but alot of them.

I have done extensive research & don't want anything in return just a favor please take your more moderators to look at such places because to us who love this game feels bad seeing it getting ruined right before our eyes & we as soldiers will help you fight cheaters & people who ruin the gaming experience.

Thankyou
A sincere Fan

Pardon me for my bad English

[west tendon]

There is ping issue in war Mode

its 20ms and after 1minute it goes to 200ms 300ms all game

[pale night]

Pubg Character Id : 5232894438
Pubg Character Name : BṎT웃PRASHANT
Device : Nubia Redmagic 5G
Connection Type : Wifi (Etisalat) & Sometimes Mobile data (DU)
Country : UAE (Abu Dhabi)
Server : Middle East
My Problem : related to improvement in cheator Video Review Access System,
After reviewing more than 100 videos and getting around 60 judgements correct, here are my some suggestions which will help us make our judgement more accurately and help everyone's goal towards fair gaming,

In Video Review Access please improve following things to help us improve Video Review and report cheators more accurately,

1. show the video till either player dies or gets chicken dinner not just 3 to 4 minutes clips
2. please add teammate's calls like enemy ahead, watch out, marked an airdrop etc so that we come to know whats the reason reported player moved nearby to enemy location without him hearing any gunshots, explosion or vehicle sound or without no reason like its not even compound or hard cover or recent airdrop or exploded burning car or death crate, still without any reason reported player moves nearby enemy ( it will help to actually report crafty skilled esp cheators)
3. due to recent Hundred Rhythm event, please show sonic scan alert of enemies in video spectating, cause sometimes it horribly questionable why reported player is tracking enemy step by step that accurately, if we also get alert sound mark over enemy same as reported player gets while playing, we could figure out if its due to sonic scan like for 30 to 40 seconds or else if reported player is actually cheating and tracking enemies throughout the entire game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova wadi.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @surreal elm.

[clear spindle]

Please suggest that in #old, @pale night.

[clear spindle]

It should be an issue with your network connection.

[surreal elm]

@clear spindle Do My Proposal get addressed?

[clear spindle]

Report the channels via that form when it reopens.

[surreal elm]

One by one ?
But it there says Cheaters specifically. Do they count in them?
They are offenders, content infringement should be there I think.

[rustic condor]

Hello @clear spindle

[clear spindle]

Anything which violates the terms of service can be reported in there.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rustic condor. Remember to read through #faq before asking questions in the support channels.

[west tendon]

no its not my network issue its for all same also my teammates and we just go back from our place like laging

its war mode issue u can play and check the issue

its from season 16 same

[clear spindle]

Report it in #old and also try with a different network.

[west tendon]

i want to report with vedio so i will make vedio and report tommrow

[rustic condor]

How i have to answer right now?

[clear spindle]

Do you have access to the account, @rustic condor?

[rustic condor]

Yes,with the facebook

The account where i dont have acces anymore is twitter

I just wanna unlink the twitter

Cuz its hacked

[clear spindle]

Reply to them as " I have access to the account".

[rustic condor]

Thank you.✋

[empty mirage]

@hallow gulch hi.... The account of my friend was hacked by email

[lapis raven]

My account has been hacked

Can any one help me

[storm flume]

Please contact the customer service for further assistance, @lapis raven @empty mirage.

[lapis raven]

Customer service not replying

Please help me one hacked my account

[oak karma]

I just got banned for absolutely no reason. I wasnt using any type of cracked version infact I was using the version from the appstore. Can I know why I got banned and what can I do to get back my account with the same stats and rank?

[clear spindle]

We cannot help you with account related issues in here, contact the in-game customer service and wait for a reply from them.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak karma.

[night cloak]

Kindly post this in #old, @steep ivy.

[stable harness]

today my account got ban even i didnot yse any thurd party software plz review and unblock my id

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable harness.

[potent yew]

My account has been banned for 10 years due to (violating the user agreement), knowing that I did not violate and since I created the account, I did not violate it knowing that I was banned after I bought the RP upgrade card and bought prime plus immediately!
Please help me out

ID: 51330129739

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent yew.

[empty mirage]

@storm flume Yes, but this account is not mine... The account is the my friend.

She not have discord

[slender holly]

no one answer me i trying to contact with them one week ago but they don't answer

[celest shadow]

Please inform your friend to contact the customer service in-game for further assistance, @empty mirage.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @slender holly.

[empty mirage]

Ufff

Ok

Bye

[wicked ocean]

how can i open ticket to unban my account ?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @wicked ocean.

[silk bobcat]

@celest shadow only 5 days left 😭

[lofty tinsel]

Watching replays will gives points or not?

[night cloak]

Help me

[spring blaze]

Dear PUBG customer care support team,

My account ('بَــرق
) ID number:5178711008 has been banned due to a shared file that I installed without realizing that would be counted as a misuse of the game. One of my friends suggested that this file would stabilize the aim and I didn’t mean to cheat nor hack my username. I’ve been playing PUBG mobile since the third season and never been cheating or using any hacked files or softwares besides the huge amount of purchases that I made in this valuable account over the past three years which took a lot of effort and time. I’m kindly asking you to unban my account and re-use it and that would be much appreciated.

Kind regards, Ibrahim

[storm flume]

Please do not use languages other than English, @spring blaze. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring blaze.

[torpid pecan]

Hello, I cant login to my account because it somehow logged into a newer version

[viral pawn]

good morning
The account has been exposed to a 10-year band
Knowing that I have not used anything that violates the rules of PUBG Mobile
I want help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral pawn.

[torpid pecan]

Im using latest version tho

Any help ?

[night cloak]

Try re-install the game

This happens to me too

[torpid pecan]

I tried on multiple PCs

[night cloak]

And I reinstall the game and its works

[night cloak]

Then I don't know, wait for the moderators

[storm flume]

Please contact the customer service for further assistance, @torpid pecan.

[green belfry]

What is data exchange in pubgm?

[whole pivot]

Hey pubg mobile i want to change my server to pakistan 🇵🇰.how can i?

[spare gull]

Which server are you in now ?

[whole pivot]

Asia

[spare gull]

You want to change your server to middle East?

[night cloak]

Someone help me

[whole pivot]

Yes i have done this season conqueror in middle east and by mistake i changed to asia and now i have got ping issues and i want to push next season too but i cant change before 40 days.

[night cloak]

Sm1 reply

Is bonus challange available in any region?

[sick shale]

It's available in Middle East region

[spare gull]

Which country are you from?

[sick shale]

You will have to wait for the cooldown period to be over.

[night cloak]

Sri Lanka

[whole pivot]

Is tere any other help i can get from support?coz i need season 19 frame...

[cedar bobcat]

When community tab will ppen

[sick shale]

You will get rewards of highest tier reached, @whole pivot.

[whole pivot]

I know im talking about next season.i want to push in pakistani server.

[spare bison]

Season 18 is not even done yet and you want season 19 frame 🖼️? 🤔

[cedar bobcat]

Any news regarding PUBG Mobile Indian version?
It will launch or just rumours

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @cedar bobcat.

[sick shale]

As I said, you can't change it before the cooldown time ends

[spare gull]

Try using DNS changer, refer to #faq 4.3

[cedar bobcat]

My questions are related to YouTube channel copyright TOS

[whole pivot]

Look bro...there is 15 days left for season 18 and 40 days left in my server change cooldown...and i want to change server to middle east before next season start,to push my rank to conqueror in season 19 without having ping problems.

[sick shale]

Wait until the channel opens please, in the meantime you can just report livestreams here.

[cedar bobcat]

I got stikes on live streams also

Strikes

[spare bison]

You will have to wait for the cooldown period to be over. As our beloved moderator Rebel said 🙂

[zenith pawn]

Dear PUBG customer care support team,

My account
ID number:5178711008 has been banned due to a shared file that I installed without realizing that would be counted as a misuse of the game. One of my friends suggested that this file would stabilize the aim and I didn’t mean to cheat nor hack my username. I’ve been playing PUBG mobile since the third season and never been cheating or using any hacked files or softwares besides the huge amount of purchases that I made in this valuable account over the past three years which took a lot of effort and time. I’m kindly asking you to unban my account and re-use it and that would be much appreciated.

Kind regards, Ibrahim

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith pawn.

[hardy orbit]

[granite lynx]

I give -stars for this useless Team of PUBGmobile In-game support. trash Support supercell have best support assistance.

[feral forge]

how may we help you, @hardy orbit?

[thorn apex]

Feel free to drop your feedback in #old.

[charred grail]

People are getting banned for Data exchange what's that.

no mods active here.

[night cloak]

Auto downloading everything I want to stop it

[charred grail]

Go to Settings then Download there will be an option to Disable or enable Auto download

[night cloak]

So I need to disable right?

[charred grail]

Yes

[digital glen]

I want to unlink my facebook account from my pubg but it is only showing to unlink google play help me pls

[charred grail]

@night cloak

[night cloak]

Log in to your account through google play, then you should be able to unlink Facebook.

[digital glen]

Ok

Thanks

[night cloak]

PUBG Out of date?

[severe cipher]

Dear pubg mobile official, I am the owner of the account number 5270961155, Grkemss. Since the 4th season of 2018, I have been playing PUBG MOBILE from the account number 5270961155 and I made my first payment by getting RP on the 12th season. I have not been banned from the game in any way for a period of time. My account was completely blocked from the game on April 27 (17.25 UTC + 3) for 10 years. I think this is an unfair action on my side and I would like to point out that there is absolutely no fraudulent or refundable tip purchase in my account. After re-examining my account and confirming that I am a fraudulent player, I want my account to be opened.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe cipher.

[brave folio]

Dear pubg Mobile my brother account was ban for 10 years without any reason no using hacks no using 3rd party app plz recheck and confirm my pubg mobile account please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave folio.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @charred grail.

[night cloak]

is pubg mobile lite down???

[olive isle]

No pubg pc lite

[night cloak]

Can i continue playing pubg mobile lite?

[olive isle]

Yes don't worry

[night cloak]

Thank you bro ❤️

Any hints about pubg mobile india??? 😉

Kindly refer to this channels pinned messages, @night cloak.

[odd cave]

What Should I do When a Hacker is my Teammate During inGame?

coz i Think I should not be banned!

[thorn apex]

You are expected to leave the match and report that teammate.

[odd cave]

oh Thanks.

[west sequoia]

Same issue but my teammate not banned yet.
He used no recoil or no grass

[thorn apex]

If the player you reported was really a cheater, they will be banned sooner or later.

[buoyant plank]

We demand the abolition of the carrying of weapons from the parking lot

[thorn apex]

Please move to #chat for unrelated conversations.

[heavy vortex]

He was referring to remove the weapons from in game lobby because it's just annoying👀

[compact depot]

Hi ,, where to report cheaters caught on live stream custom rooms??

Is there anyone , who is not dead ????

[heavy ivy]

My Account Has Been Accessed By Someone And He Unlinked The Socials And Linked His Own , I Have Only Access To The Account Through Email And Phone Number How Can I Get My Account Back To Normal ?

[night cloak]

Kindly contact in-game support, @heavy ivy.

[proper frigate]

<@&481161015728406538> How to deal with this? Please help

[night cloak]

Cheating in what way, @compact depot?

[storm flume]

Please contact the customer service for further assistance, @proper frigate.

[night cloak]

Kindly refrain from mentioning the moderator role, @proper frigate. It’s mentionable for server related emergencies.

[heavy ivy]

Thank You

[proper frigate]

Alright my bad....please just anyone can help me in any way...please let me know

[night cloak]

Only in-game support can help with account related queries, @proper frigate. Kindly contact them via the help button located in the top right of the login screen.

[mild zinc]

Can I clarify what exactly in the user agreements I violated?

[proper frigate]

I contact them, it didn’t help. I’ve send them all my documents and information that proves that is my account but it didn’t help

[blissful orbit]

Hello I would like to get in touch with someone from support in private conversation. I hope it is possible. Thanks in advance

[compact depot]

@night cloak no recoil hack

[night cloak]

Kindly report them by using the built-in report system, this is the best and most efficient method to notify the anti-cheat teams. Additionally you can report them via https://bit.ly/3uDSJZv, @compact depot.

Kindly state your issue here, @blissful orbit.

[blissful orbit]

It is not an issue, I don't know who to contact about sponsorship, and a little convo about it

[night cloak]

Nobody here.

[blissful orbit]

You can point me in right direction?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @compact depot. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[eternal hare]

Hlo PUBG TEAM
recently my account was banned for 7 day
2days ago and i don't know why my account was banned even in i played only with my friends and their accounts are still save but mine us banned for 7 day i was playing on ipad 7 generation please guve me solid reason.
My id 5639530207

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal hare.

[jolly peak]

Hlo PUBG mobile

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jolly peak. Remember to read through #faq before asking questions in the support channels.

[sick shale]

@livid plover We don't recommend to use VPN, please don't encourage other members to do so

[fading kiln]

i need to unlink my e-mail i forgt my e maila and pass and i have google play games and face book i need to un link e-mail plz help me

[sick shale]

It cannot be unlinked.

[fading kiln]

i have all face book and google play games but i forget my E-mail idand pass i need to un link

[tepid mango]

how to get an advanced lobby from tensent?

[celest shadow]

Are you referring to an advanced room card, @tepid mango?

[celest shadow]

You cannot unlink your e-mail or phone number at the moment. However, it is possible to change the password.

[tepid mango]

yes

[fading kiln]

i cont acess my e mail

[celest shadow]

You can purchase an advanced room card: 1-use and 7-use from the Shop > Treasures.

[celest shadow]

Please describe how you are unable to access your e-mail address.

[pliant parrot]

I cant login eaither

[fading kiln]

i cen access my face book and google play game i cont acesses my e- mail i need to unlink

[storm flume]

Please contact the customer service for further assistance, @fading kiln.

[pliant parrot]

I cannot login even tho my wifi is good

[tepid mango]

it meant customizations through which you can remove the red zone and so that other players can not see their nicknames @celest shadow

[feral forge]

where are you from, @pliant parrot?

[pliant parrot]

Bosnia

[celest shadow]

This is a tournament room card. If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[tepid mango]

k ty

[still beacon]

Hi, my account has been hacked and I want to cancel the link

[feral forge]

have you tried switching your internet connection? otherwise if the issue persist, please contact your internet service provider, cause it seems like the game does not detect any internet connection.

[storm flume]

Please contact the customer service for further assistance, @still beacon.

[still beacon]

@feral forge hi, my account has been hacked and I want to cancel the link

[feral forge]

please contact the in game customer service, you may refer to the steps in this screenshot.

[still beacon]

@feral forge The third link account is what was hacked and not the social media account

[silk bobcat]

@celest shadow Ma'am please dont forget mine concern every single day is leading my channel to termination 😭👍 Please respond fast

@feral forge Can you help me 😭

[celest shadow]

You may submit your concerns in #copyright when the channel opens, @silk bobcat. Please be patient.

[silk bobcat]

@celest shadow When will the channel open 😭

[feral forge]

you may refer to the steps in the screenshot, and state that it's the third link which is hacked.

[celest shadow]

We recommend that you read the messages sent by our community team in the channel for further information, @silk bobcat.

[silk bobcat]

@celest shadow According to the mseg that channel should be open today but not yet !

[celest shadow]

You just sent a message there.

[silk bobcat]

@celest shadow yes maam as You said

[next vault]

Dear,

I have a problem and I want a solution from you, I want to delete all of the popularity in my account .

Sorry for the time I counted you dear , And please reply as soon as possible.

Thank you

Id:5343765391

[celest shadow]

You cannot delete your popularity, @next vault. You can instead hide it from your profile.

[still beacon]

@feral forge

[next vault]

@celest shadow I want to sell and hide the account

[celest shadow]

Selling game accounts is against PUBG MOBILE's terms of service, @next vault. Your account will be suspended if you perform such actions.

[next vault]

@celest shadow Okay, I will not do that
Thanks💯

[uneven pumice]

Any mod or admin please sent to him

[night cloak]

@lime juniper I Found Youtube Channel That Selling PUBG MOBILE Accounts And Giveaway Of PUBG Mobile Accounts

<@&639889499718942720>

[tidal adder]

How can I fix it? It happens many time even on classic

[night cloak]

@lime juniper I Found Youtube Channel That Selling PUBG MOBILE Accounts And Giveaway Of PUBG Mobile Accounts

[tidal adder]

Any one please

??

[night cloak]

@lime juniper

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

That's Closed

@storm flume

[tidal adder]

@storm flume help me

[celest shadow]

You do not need to mention Error 403 multiple times, @night cloak. You may report through the form when it opens up again.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tidal adder. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why She Is Not Replying

[feral forge]

are you following the steps in the screenshot?

[tidal adder]

#questions message
@storm flume

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tidal adder. You can also submit a report in #old in compliance with the channel's pinned instructions.

[still beacon]

@feral forge yes

[tidal adder]

@storm flume how long will it take fix this bugs cause I have to play T1 scrims from this may 3

[celest shadow]

Does it happen in Classic matches too, @tidal adder?

[tidal adder]

Yes @celest shadow

Happen pretty much all the time 😩

[celest shadow]

Have you tried playing the game at smooth graphic settings, @tidal adder?

[tidal adder]

Yes tried everything

This happens when I re installed my app from my mobile

[feral forge]

select the option account related issue.

[celest shadow]

I understand your frustration. Thank you for submitting a detailed report in #old, @tidal adder. Please also edit your message and include your country, our community team regularly checks the channel to collect players' feedback and bug reports.

Please try repairing your game via the login screen. A routine repair should be sufficient, and see if it helps.

[still beacon]

@feral forge

[tidal adder]

@celest shadow tried everything but na

[celest shadow]

Does it happen on other devices that you own, @tidal adder?

[weak bear]

Hi admin please dm me back in private, I have a query to ask.

[tidal adder]

Yes @celest shadow on this particular account

[celest shadow]

If it is related to the game, you may state your inquiry here as well, @weak bear.

[weak bear]

I'm a Content Creator, I post only Pubg videos on YouTube, Can I get the partner title?

[tidal adder]

@celest shadow whom shall I contact help me with it

[celest shadow]

All right. There is not much we can do on our end here, hopefully the team will be able to reproduce the issue and fix it soon. Thank you, your report in #old will be helpful.

[tidal adder]

Ok thanks I

[still beacon]

@feral forge What should I choose?

[storm flume]

Please refer to subpoint 3.22 in #faq for further information, @weak bear.

[feral forge]

you should select the issue that you are facing.

[weak bear]

@celest shadow Thanks for the information

[still beacon]

@feral forge I do not want to disconnect the social media account, but I want to cancel the third link

[feral forge]

start a new conversation and select account was hacked.

[silver adder]

Hello sir With grave concern, it is stated that what happened to my account my account rank/tier has been reset without any legitimate reason and without even informing/notifying/warning me while my account is still active.
It doesn’t seem to be a legal action.
I’ve struggled really hard to be in top 10 ranking but all in vein. It’s ruining my fame/game career. Questions have been raised over my gaming abilities.

Game nickname: HOW丨NØMAN
Game id: 5254165246

[still beacon]

@feral forge thank you too much for your help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten zephyr.

[storm flume]

Please contact the customer service for further assistance, @silver adder.

[mellow peak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mellow peak. Remember to read through #faq before asking questions in the support channels.

[mellow peak]

#faq I want to do silent reset so which option should I select

I want to do silent reset so which option should I select

@storm flume

[left mason]

@mellow peak yes ?

[mellow peak]

Need help

I want to do silent reset so which option should I select@left mason

@left mason so pls can you tell me

Can you join duo 3 @left mason

[left mason]

Oki 1 sec. @mellow peak

[night cloak]

??

[left mason]

@clear spindle

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[mellow peak]

@left mason come in duo 4

[simple epoch]

Hi, I need a little help

I won event but I play PUBG kr so can I receive my uc in my account?

[dapper elm]

Hi
I want the stolen account (seems to have been hacked) by an anonymous person to ID number: 5953974158
Let's report. Please act as soon as possible (if you can).
Thanks to the Pubg Mobile team
Stolen account ID: 5953974158

[unkempt tusk]

Please can you help I got scammed from someone I want to unlink email and Apple ID

[storm flume]

Please contact the customer service for further assistance, @dapper elm.

[feral forge]

could you please elaborate how you got scammed, @unkempt tusk?

[dapper elm]

Can someone help?

[simple epoch]

Hi @lime juniper , I have been playing PUBG Kr from start because I used to live in Korea, so I didn't bother to install PUBG Global version. Today I won event so can I receive my reward in my pubg? I hope you have answer for my question. Thank you

[unkempt tusk]

@feral forge he changed my email and Apple ID

I do have access only to Facebook

[lime juniper]

Will contact you about this soon.

[feral forge]

selling/buying/trading account is against the ToS of PUBG MOBILE. Unfortunately, but we can not help you in this regard, @unkempt tusk.

[silk bobcat]

@lime juniper I have requested in #community support please help 😭

[feral forge]

please contact the in game customer service, only they can assist you with account related issues, @dapper elm.

[unkempt tusk]

Please @feral forge i need to unlink my email wallah he scammed me and he changed the password

[clear spindle]

Please be patient, sending messages in wrong channel will result in a mute, @silk bobcat.

Contacting the in-game customer service is the only option, @unkempt tusk.

[simple epoch]

Got it. Thank you 🙂

[unkempt tusk]

In game service there’s only o bot @clear spindle

[silk bobcat]

@clear spindle Sorry sir but i have a limited time thats why im saying 😭

[clear spindle]

Answer the bot and receive the help.

[unkempt tusk]

@feral forge Can I unlink my email? Is it possible please?

[storm flume]

Please contact the customer service for further assistance, @unkempt tusk.

[unkempt tusk]

He used something and he banned my account for 1 day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unkempt tusk.

[dapper elm]

please help

[storm flume]

Please contact the customer service for further assistance, @dapper elm.

[dapper elm]

So where is this part of you that you say

[hollow laurel]

Hi my account has been hacked , on contacting pubg in-game support they are asking for "a screenshot of the basic section in which the account is mentioned" what does that mean?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dapper elm.

[storm flume]

Please avoid going off-topic, @gray shale. You may have unrelated conversations in #chat.

[sick shale]

Basic settings in-game, where the linked social media accounts are displayed.

[icy wharf]

@torpid quail why pubg is giving ban for no reason ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy wharf.

[night cloak]

Why is this stuck

[haughty garden]

Hey.
I hope you all fine. i need your help please my account was ban without any reson.
ID: 51207351932

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty garden.

[rustic tapir]

i need to help

[feral forge]

please contact the in game customer service for further assistance with purchase related issue.

also you may choose to purchase from this website as for now:

https://pubgmobile.com/pay/

[glacial mango]

Asus ROG phone 5 does not support 90fps pubg gameplay, it has a 144hz display. Please check.

[night cloak]

Hello I need support

Someone help

I recently contacted google and they told me to forward the email
Where am I supposed to send

[dusk tree]

@lime juniper Hello! How Are You? I just had to confirm that the strike on real gamer will be retracted after two days?

[night cloak]

@celest shadow

[ancient bluff]

😇

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @dusk tree. We may otherwise have to mute you.

[celest shadow]

Please provide us with more information and/or a screenshot, @night cloak.

[night cloak]

Ok

[lime juniper]

No, but all copyright strikes expire on their own unless the channel is terminated. The owner has access to all this information himself.

[night cloak]

@celest shadow

[ancient bluff]

@lime juniper dear.. on 1 may , please retract that 1 copyright strike, after i can go live..

[lime juniper]

Livestreaming is disabled for 7 days for the first strike.

[ancient bluff]

it's disabled for 3 months dear. i checked right now, because strike is on live stream

[lime juniper]

Those 7 days are over by May 1.

[full token]

Bro

[celest shadow]

Did you purchase something in PUBG MOBILE, @night cloak?

[full token]

My device is Realme X3. Spec :- SD 855+,120hrz display and why my device don't have 90fps option. But realme X2 Pro have 90fps which has same spec .

[night cloak]

Yes the transaction went through but the Unknown cash didn't

[ancient bluff]

Dear. This is my first and last mistake, sorry for that description. at least have a last chance, please retract it. @lime juniper

[night cloak]

:/ I am so disappointed with the game

[gleaming void]

Hello . Can somebody help my 79 level account got banned. I was not using any hacks or third party apps. My hardwork of 3 years has been wasted. Please help me unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gleaming void.

[full token]

My device is Realme X3. Spec :- SD 855+,120hrz display and why my device don't have 90fps option. But realme X2 Pro have 90fps which has same spec .

[lime juniper]

You will need to wait until it expires on its own in this case. Please be patient.

[night cloak]

🙁

[ancient bluff]

HMM, let me contact support, if i can go live then no problem. otherwise let's see 🙂

[celest shadow]

If you were experiencing network latency or slight network fluctuation, it may cause you delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that your purchase is successfully issued to your account. If you have already waited for 24 hours or longer but did not receive the UC/Items, please contact the customer service and provide the support agent with the specific screenshots of the receipt and purchasing time and amount.

Once you have provided the required information, they will have an investigation on it and reissue the UC/Items to your account after it has been confirmed.

[night cloak]

Okay so I should forward the screenshot to customer service?

[celest shadow]

Correct, @night cloak.

[radiant marlin]

Hey guys, where’d the cheater report channel go?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @radiant marlin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

I mean in-game support or via email

[celest shadow]

It has been archived and replaced with the https://bit.ly/3uDSJZv form. You can use the form to report cheaters from now onwards.

[celest shadow]

You should contact them via the customer service in-game.

[night cloak]

Im confused on why i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Okay thank you

[radiant marlin]

I’m not able to report cheaters using that link cause my YouTube video is not getting accepted

[full token]

Please reply my question

[celest shadow]

What difficulties are you facing? Please provide us with a screenshot.

[radiant marlin]

I copied and pasted the YouTube video link but it shows an error

One second. I’ll send a screenshot

[full token]

My device is Realme X3. Spec :- SD 855+,120hrz display and why my device don't have 90fps option. But realme X2 Pro have 90fps which has same spec . @celest shadow @lime juniper

[celest shadow]

The game is currently not optimised to support newer devices for the 90 FPS option. If your device does not have access to this option, please submit a feedback in #old.

[celest shadow]

Please only post the video code, the highlighted part of the link:

For example: watch?v=(video code).

[radiant marlin]

Oh understood

I was getting this error

[celest shadow]

Yes, the video code is at the end of the link.

[radiant marlin]

Thank you so much. I understood

Now I can peacefully ban hackers hehe

[celest shadow]

Thank you for reporting them, @radiant marlin!

[near lily]

good afternoon, someone is using my account but my Facebook which is the login account has authentication in days steps already changed the password OFFLINE all devices I do not know how but he has access. I didn’t download anything or click on links that ask for account data. I want to know how I can delete this account since I don’t play, I’ll leave an Arab using it and the support says that it’s my fault, but I don’t pass my data on to anyone! and I still have access to it

[soft forum]

Will pubg ever come to india again?

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @soft forum.

[celest shadow]

Please try using the log out of all devices option and see if this helps, @near lily.

[cerulean anvil]

Please I need help..

[sturdy escarp]

When i open game it stucks here and its not loading more, i have this issue since yesterday i have no idea how to fix
Device:Samsung a70

[warm creek]

I want uc in pubg

[rose vale]

Why am I matched against 8kd conqueror on squad with three 4 kd ace four star players when I am in diamond four and my friends are all in platinum?

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @sturdy escarp.

[hallow gulch]

How may we be of assistance?

[hallow gulch]

The squads you are being matched against most likely have diamond/platinum players on their squad.

[sturdy escarp]

I tried all this steps its still not working

[rose vale]

I just said it was one conqueror and four aces on the squad I checked

[vagrant forum]

Check if you have the Storage permissions enabled for PUBG MOBILE. Also, ensure that the OBB file is located at the right directory, i.e., Android > OBB > com.tencent.ig.

[celest shadow]

You may purchase UC from the in-game store or through https://www.pubgmobile.com/pay.

[night cloak]

Piston are you available

[celest shadow]

Yes?

[night cloak]

I provided the screenshot

[silver adder]

Hello sir With grave concern, it is stated that my account rank/tier has been reset without any legitimate reason and without even informing/notifying/warning me while my account is still active.
It doesn’t seem to be a legal action.
I’ve struggled really hard to be in top 10 ranking but all in vein. It’s ruining my fame/game career. Questions have been raised over my gaming abilities.

Game nickname: HOW丨NØMAN
Game id: 5254165246

[night cloak]

Now I should wait

[celest shadow]

Did you provide the customer service a screenshot of your payment receipts, @night cloak?

[night cloak]

Yes

[celest shadow]

That's great. All you have to do now is wait patiently for a support agent to respond and assist you.

[night cloak]

Okay

[rustic condor]

When the agents will answers?

[night cloak]

Dear PUBG Mobile official, I am İlkin Şahalıyev, the owner of the account ID 5520135470. I've been playing account ID 5520135470 since Season 12 and I made my first payment in Season 12. I have always played the game actively and legally and this time
I was not banned from the game in any way for as long My account was completely blocked from the game for 10 years ((02.25 UTC + 3) on April 20, 2021. I think this obstacle is an unfair action on my side and I have absolutely no
I would like to point out that the way cheat or tip was purchased with a refund. After re-examining my account and confirming that I am a fraudulent player, I want my account not to be opened. I kindly request that the necessary action be taken and that I be informed.

İlkin Şahalıyev, your player ID 5520135470.

[hallow gulch]

The lobby is filled with all sorts of players in a queue searching for a match. It is normal to get try hard lobbies every now and again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @rustic condor.

[rustic condor]

One agent answered me yesterday and till yesterday, no one answered me anymore,i still have to wait?

[hallow gulch]

Please patiently wait for a response.

[rustic condor]

Oki,thank u

If the hacker wasted some of uc from my account ,can i get them back,or?

Its impossible?

[rose vale]

It’s every game and they aren’t even from the same country as me

[hallow gulch]

Used UC cannot be refunded.

[hallow gulch]

It's all connected through the server. They play through the same selected server as you, doesn't matter where they're located.

[kindred wagon]

Is there any way to check the problem where someone else logs in the same account as you are playing. I would suppose it's from the social media that I have linked it with, but none of it says that someone else logged in from it.

[tired hare]

Pls explain this

?

[kindred wagon]

It's kinda dumb, you have to spend like 1600 or some UC and u get 900UC back if u manage to invite 5 people in it

[hallow gulch]

We recommend you sign out of all the devices your account is connected to, and change all of your social login information. Information being, passwords, enable 2FA and secure your social logins on all devices.

[kindred wagon]

Meaning it's telling the other players to buy an outfit for a pretty high UC price and in return they will rebate 900UC

[kindred wagon]

Thanks, I'll check it out

[teal laurel]

Devices : realme x3 superzoom
Feedback : please provide 90fps option

As mentioned above this device has 120hz display with Snapdragon 855+ proccesr but still in graphic settings we can't see 90fps option

Please provide us 90fps support

[mental valve]

I need Hilp

[hallow gulch]

Share your feedback in #old.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental valve.

[ripe yew]

Hey please i need help

My account was stolen, what can I do ???

[sick shale]

Do you have access to any of your linked social media accounts?

[ripe yew]

Yes only one

I can enter only from here

[sick shale]

Contact customer service via in-game settings and request to unlink the hacked social media accounts, you will have to provide an accurate information about your account to process your request, otherwise nothing can be done.

You may follow this conversation to make such request,

[ripe yew]

Thank you so much 🙏🏾🙏🏾🙏🏾

[crisp shale]

He is saying that he can unban pubg Accounts

[sharp onyx]

Hi guys

[sick shale]

You can report the channel via this form https://bit.ly/3soBavK next week and it will be reviewed by the community team, be patient until then, please.

[signal canyon]

Hey i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @signal canyon @sharp onyx. Remember to read through #faq before asking questions in the support channels.

[signal canyon]

Any one here ?

[sharp onyx]

I wanna ask if we can have that function to report killed player

Cuz i knocked him but he then go very fast before i kill him

[onyx dagger]

Kindly state your issue.

[sick shale]

You can provide your suggestions in #old, @sharp onyx.

[sharp onyx]

Ok thanks @sick shale

[signal canyon]

My 3 rd link email git lost j want to know which email is linked how i can know?

[silver adder]

Hello sir With grave concern, it is stated that my account rank/tier has been reset without any legitimate reason and without even informing/notifying/warning me while my account is still active.
It doesn’t seem to be a legal action.
I’ve struggled really hard to be in top 10 ranking but all in vein. It’s ruining my fame/game career. Questions have been raised over my gaming abilities.

Game nickname: HOW丨NØMAN
Game id: 5254165246

[night cloak]

I forgot my twitter email and phone I had my account linked with it I cannot access the twitter as I have proof of the account & ids linked please help recover

[storm flume]

Please contact the customer service for further assistance, @silver adder.

[silver adder]

@storm flume customer center didnt give me proper answer they are robots

[sick shale]

@silver adder Can you check your in-game mailbox?

[signal canyon]

Hey guys my account is linked with email but i forgot my email and i just want to know which email is linked how can i

[sick shale]

You cannot recover it if you don't have access to your linked social media accounts.

[signal canyon]

@sick shale please help

[sick shale]

It's your email, only you can find that...

[hardy girder]

Hi pubg, can i ask why my account get banned, although i do not play cheat 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy girder.

[snow mortar]

@sick shale hi, my account got banned on 23 april for 10 years. my platform is ios and i have never used any third party apps. how should i report it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @snow mortar.

[night cloak]

Hii

[pallid gazelle]

Is there any way to unban my account. You can monitor all my gameplays. I am not a cheater/hacker. This is not fair to do with customers. I am a loyal player since season 2. My id 5147778089

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid gazelle.

[sick shale]

@crude mirage Report the account via this form https://bit.ly/3soBavK next week, be patient please.

[silver adder]

@sick shale i didnt receive any ingamr mail

@sick shale i didnt receive any in game mail

[signal canyon]

Hey pubg mobile ,
I have linked my email to my account now i forgot which email is linked to the account now i want to figure out how can I do that

[sick shale]

Please contact customer service for further assistance in this regard, @silver adder Be advised we (Discord staffs) are not affiliated with customer support in-game and are unable to assist with account related issues.

[silver adder]

@sick shale customer centre are only robot they didint give me proper answer to my questions

[sick shale]

I have already answered you, we can't help you with issue and no one else, it's your email and you should be able to know it. please refrain from repeating same questions

[turbid coyote]

Hlo pls help

[signal canyon]

I have tried all email i uave put all my efforts to know but i am unable to do that

[turbid coyote]

I switched my server from mistake

Plz help me to return back asia

[sick shale]

Try again and state your issue properly, skip the recommended FAQs if they didn't help you in your case, you can do that by selecting the answer No, they didn't help and wait for another response from customer service.

[sick shale]

You can't change it right now, you must wait for the cooldown period to be over.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pure scaffold.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

why i muted?

i dont use bad words

@sick shale

[sick shale]

Do you need any help regarding the game?

[night cloak]

Help with buying uc

Doesn’t work while using a German credit card

yes

[sick shale]

Where are you purchasing UC, @night cloak?

[night cloak]

Midasbuy

[sick shale]

@night cloak Please state your problem. Move to a discussion channel if you don't have any questions.

[night cloak]

[sick shale]

Please refer to Midasbuy support for further assistance in this regard.

[cerulean peak]

I was banned for no reason, I need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean peak.

[night cloak]

Why is there no change country option ?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Change country option isn't available on accounts registered in the EEA region due to laws.

[night cloak]

Hii sir/madam, I am contacting you in regards to the issues I have been experiencing in game. I accidentally changed my servers without realizing it would take 60 days for me to be able to switch back. Unfortunately though, my in game experience has changed dramatically since I went from NA server to EU server. I am constantly lagging or fighting gun fights with laggy players. This has truly put me at a disadvantage and also has caused my in game experience enjoyment to diminish. I would be so thankful for you if you could help resolve this issue and help change my server back to NA so I can once again have a good quality, lag free, in game experience. Thank you.

Ps: my in game name is: T9ūTragic
My game ID is as follows: 51261696050

[night cloak]

Sadly , you have to wait 60 days. Although if the leader of your team has NA as chosen server , you will be able to play on NA.

@night cloak I have seen many get it changed.. why are some allowed and others not?

[main monolith]

Hello guys, i have a problem. When i try to enter a room it says "you don't have the latest version" but the thing is that i have downloaded the latest version....

[lusty dune]

I want some one from pubg to chat with him

[night cloak]

If player mistakenly changed their server , customer support would change their server , However it was only possible before 1st December 2020.

[grim talon]

10 uc missing and didn't open any create or did any other purchase

[night cloak]

Do you mean you get this notification when trying to click on a room in tournament room section?

[main monolith]

No

Just a normal room

[night cloak]

I think it's a bug , although im not sure , maybe officials know the answer. #old message

Why my account got banned? You can monitor all my gameplays. I am not a cheater/hacker. This is not fair to do with customers. I am a loyal player since season 4. My id 5322414201

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Answered in dm.

[coarse widget]

Hello friends , i am new here , i want to talk with some suport community member for very delicate issue.

[sick shale]

@echo spade Please contact customer via in-game settings and request to unlink the hacked social media account, you may follow this conversation:

Your previous message was removed because it contained personal information. Please don't share such information again

[sick shale]

What's the issue?

[echo spade]

@Rebel No one replied me

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @echo spade.

[lusty dune]

@sick shale can o ask u question is no ricoile files and remove grass and pad view apps have ban

I not o

[mortal apex]

The customer support in-game receives daily, a large number of support requests, which it means you won't get a fast reply. You may wait for their response.

[echo spade]

I am losing my account to A bad guy

That's heartbroken

I put alot of effort since season 5

This is nightmare

[sick shale]

Yes, using that will result in a permanent account suspension.

[lusty dune]

If I spilt screen pubg it will cause band

[coarse widget]

@mortal apex hello , i am new here , are you moderator or something . I send feedback in pubg customer service but they dont reply me several day so i want to talk someone

[mortal apex]

Unfortunately we cannot do that much here, as we are not related with the in-game customer support, @echo spade.

[echo spade]

@polar marsh please

Check my case, please

[mortal apex]

Hello, @coarse widget! The Customer Service can only help you with account related issues. Since they receive a large amount of support requests, you may wait for their response or start a new conversation.

[sick shale]

We have answered your query, further questions should be sent to customer service in-game. Please refrain from repeating same questions, we cannot help you with this issue here in any way.

[coarse widget]

@mortal apex yes i know it , i got acc relate issues. I dont want to write in public chat ,can we talk in pm?

[echo spade]

😫 😫 😩 😩

[mortal apex]

You are free to ask here in this channel, regarding your issue. However, as i already mentioned, the only way is to contact the customer service in-game for further assistance, as we are unable to assist you.

[crude nova]

will poco x3 pro get pubg mobile at 90 fps

[sick shale]

No information

[crude nova]

thank youu

[night cloak]

احتاج الى المساعده

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[main monolith]

Hello guys, i have a problem. When i try to enter a room it says "you don't have the latest version" but the thing is that i have downloaded the latest version....

[sick shale]

Does it happen in a specific room, or all rooms?

[silent mantle]

• Character name: YG・فكتور
• Character ID : 5883904009
・ Date and time of last play :28042021
The date and time when the account suspension was confirmed : 28042021

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again
Thank you
.

[storm flume]

Please do not use languages other than English, @silent mantle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[main monolith]

All rooms

[mossy harbor]

Merhaba sayın pubg mobile yöneticileri 5105356794 ıd'lı kullanmakta olduğum hesabım haksız yere ban yemiş bulunmaktadır. Kesinlikle herhangi bir 3. taraf uygulaması kullanmamış olup oyunun herhangi bi dosyasını kurcalamama rağmen 2031 e kadar haksız yere ban yedim bu durum karşısından ılgili yöneticilerin sessiz kalmayacağını biliyorum saygılar iyi günler.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mossy harbor.

[long nymph]

hello whay this mesage i dont use eney hack

[subtle tapir]

my id 5464336311 by mistakenly c hanged server to asia

[sick shale]

You must wait for the cooldown period to be over, no other way to change it back now...

[desert solar]

Hello, in-game customer service keeps replying with copied scripts, they seem used to not reading our massages and respond with the same script to every question we send regarding the banned accounts.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert solar.

[delicate zenith]

my account has been hacked and i cant log in now

[elfin cape]

i got banned for no reason what should I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin cape.

[storm flume]

Please contact the customer service for further assistance, @delicate zenith.

[delicate zenith]

in game customer service?

[clear spindle]

Yes, @delicate zenith. If you do not have access to the social media account then to their customer service.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @jade lion. We may otherwise have to mute you.

[delicate zenith]

I have, but now the problem is the hacker is in game and chabged everything on my account

[clear spindle]

Contacting them as well as the social media's customer service is the only option.

@jade lion use #copyright and mention your channel. One more time you post that in the wrong channel will be a mute.

@velvet scaffold report it to the form next week:

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @velvet scaffold.

[coarse widget]

@clear spindle is anyone in this discord who can help me to relete issue without in game suport center?

[clear spindle]

For account related issues you need to contact via the in-game customer service.

[tawdry tartan]

Does anyone know how to fix "Account has been logged in to a newer version of the game"?

[delicate zenith]

YES i also have that problem

But i know its been hacked

[tawdry tartan]

My account has been hacked, I got all the account linked with it, but he still can log in

Please help 😩

[delicate zenith]

I changed everything

I dont even know HOW they logged into my acc

[tawdry tartan]

Me too changed everything

Same same case with me

[smoky horizon]

Tecent support doesn't care about its players they just want you to spend money on them. They didn’t help me recover my account and now a hacker uses it quietly

[olive isle]

Your account not hacked

[tawdry tartan]

Omg 😭😭😭

[delicate zenith]

Mine definitely is, my friends even saw that person online

[smoky horizon]

Has your account been hacked? Mine too. And the support didn't help me. I'm sad

[olive isle]

@tawdry tartan are you facing only account login new version

[tawdry tartan]

Yes

Actually I am trying to sell my account

[olive isle]

@tawdry tartan don't worry your account not hacked

[alpine flower]

not allowed

[tawdry tartan]

And I got scammed

Really? I didn't know

[olive isle]

@tawdry tartan if you are facing account login in new version it is a glitch

[smoky horizon]

The same thing with me !!! They must be able to achieve it somehow just by using the ID

[tawdry tartan]

I still can log in but it says that my account has been logged in with a newer version

[celest shadow]

Selling your game account is against PUBG MOBILE's terms of service. You are responsible for the safety of your accounts, @tawdry tartan. If you require further assistance, please contact the customer service in-game and the customer service of your compromised social media account.

[alpine flower]

do you mean all social media accounts linked to the account is yours? if so maybe one of your social media is compromised, change passwords of all linked social media accounts

[smoky horizon]

I changed the password for my accounts and they can access the same way. If they had adequate support in the game, that would not happen.

[tawdry tartan]

Yes it's mine

I did changed all the password though

[alpine flower]

do as piston said @tawdry tartan ^^

[olive isle]

@tawdry tartan i have solution it is working 70%
First login with different account then login your account

[smoky horizon]

The same thing with me

[alpine flower]

you'll have to contact in-game customer support for this

[delicate zenith]

That hacker has changed everything of mine

[warped merlin]

شو هد والله عيب شو مانلعب العبي يعني@alpine flower

[storm flume]

Please do not use languages other than English, @warped merlin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viscid cipher]

Hello, my account got banned without stating any reason. Also i didn't violated against the rules (cheating or using 3rd party apps) can someone help me? I need my account ASAP i have a tournament tomorrow evening

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid cipher.

[tawdry tartan]

I did report it already thru in game and still waiting for reply

[smoky horizon]

There is no point in contacting them. They don't help, I tried several times and they didn't help me. Unfortunately the support is not prepared for this

[olive isle]

@tawdry tartan bro try my maybe your account glitch fix

[celest shadow]

As the customer service receives a large number of support requests every day, you will need to wait for their response, @tawdry tartan. Please be patient.

[alpine flower]

hmmm you mean a bug? put that in english in #old

[vagrant forum]

As mentioned earlier, you need to contact the in-game customer service, explain them your issue and provide the details they ask for. Once you've done that, please wait patiently. It may take some time for your concern to be processed because the customer service receives a huge number or similar requests.

[smoky horizon]

Tell me, how do they manage to hack the account feel with the ID ????

Tecent is not seeing this happen with several people ????

[tawdry tartan]

For how long do they actually respond?

[celest shadow]

Your account can only be accessed by an unauthorized person if you had given your credentials to another person or filled it in a third-party website.

[olive isle]

@celest shadow can you tell me why pubg mobile not patch this glitch account login new version after 1month

[celest shadow]

No exact time, please be patient.

[tawdry tartan]

Does anybody here with the same case as mine and got fixed?

[smoky horizon]

@tawdry tartan e I need to tell you that they may not help, only if you have all the information they want. Like the exact date you entered the game, screenshot of emails and so on

[celest shadow]

I do not have any information in this regard. Feel free to submit your concerns in #old.

[coarse widget]

Can someone tell me how to start new conversation in customer service?

[tawdry tartan]

I do have everything

[celest shadow]

You must first end the current conversation to start a new conversation.

[coarse widget]

They do not even seen it , and how can i and it ?

[tawdry tartan]

Are they gonna respond thru my email? Or in game?

[smoky horizon]

Bro, I didn't pass my account on to third parties and I didn't put my passwords on strange websites either. How do they still get access to the account ??? Do you know how to explain that?

[celest shadow]

Through the in-game conversation.

[tawdry tartan]

Okay, thanks

[smoky horizon]

So get in touch with them and then you talk here if you got it or not

[vagrant forum]

There is no way for an unauthorized person to access your game account your linked social media account (s) are compromised. It is not PUBG MOBILE's responsibility to ensure the security of your social media accounts.

[tawdry tartan]

Okay

Do I just stay in the in game conversation? How would I know if they responded?

[smoky horizon]

With the passwords of social networks exchanged, how can they still get into the game?

[celest shadow]

It is practically impossible for an unauthorized person to access your game account without gaining access to one of your linked social media accounts. You must always keep your social accounts safe and secured, preferably with two-factor authentication enabled as well.

If one of these are compromised (when an unknown person or device logs into your social account), you should receive an alert through your notifications or e-mail.

[vagrant forum]

You will receive a notification when they respond, @tawdry tartan. You can otherwise reopen the conversation and check it.

[tawdry tartan]

A notification from in game?

[vagrant forum]

Yes.

[tawdry tartan]

Okay, thank you

[olive isle]

@tawdry tartan are you from India?

[tawdry tartan]

No, im from the US

[urban mason]

Hey , team
I need help.

[smoky horizon]

I changed the passwords of my social networks and my email I went to take the test to see if I am notified when someone enters these accounts and I am notified, so if the hacker has access to my accounts

If he has access because I am not notified when he uses it on his cell phone

I joined my networks on my mother's cell phone and was notified that someone entered a direct cell phone

[coarse widget]

@celest shadow could you please tell me why game dont have unlink button to gmail , you can unlink twiter fb google play game center but why not mail ?

[wet bay]

Hi .. I need help

[smoky horizon]

So if he has access to my accounts even if I change his password, how? If he can get into my accounts without me being notified

Something's wrong.

[wet bay]

My account is shown how to upload the band for it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet bay.

[celest shadow]

You cannot unlink your e-mail or phone number at the moment because this is not a feature yet. This is because the e-mail address/phone number link feature is still on beta phase. Feel free to use #old to suggest features for the game.

[meager pumice]

Any info about vikendi returning?@celest shadow

[urban mason]

I have found a hacker in global requirements i just joined his lobby and idk that he was a hacker tbh In 2 nd match i knew that he was havker but main thing is i am little afraid for my account that pubg mobile will ban my account or not .

[celest shadow]

If you are certain that this person no longer has access to your social media accounts, but still has access to your game account then we recommend that you use the log out of all devices option, @smoky horizon.

[vagrant forum]

Refer to this message: #news message

[celest shadow]

If you did not team up with the suspected cheater repeatedly, then you should be fine.

[smoky horizon]

Do you know why you have no answer? Because you don’t even know how they get hacked Accounts without having the cen

[urban mason]

@celest shadow actually tbh i only play 2 matches at first when i joined his lobby and next match thats it

[meager pumice]

U mean they will post there when map comes?

[urban mason]

I am providing his id plz check it out and ban him

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @urban mason. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Feel free to report the cheater with the above instructions, @urban mason. You should not worry about the two matches you played with the cheater. However, repeatedly doing so may lead you to an account suspension since you would be gaining rank points in an unfair manner.

[urban mason]

I have no video proof
But seriously i am not lying he is suspicious

[celest shadow]

The more efficient way is to directly report the player in the game, @urban mason.

[urban mason]

Done ✅

[silent slate]

Need help with this

[vagrant forum]

That link was a message link for an older announcement regarding Vikendi's removal and return in the future updates. Yes, it will be announced in #questions when it returns. Here's a recent sneak peek preview: https://cdn.discordapp.com/attachments/481197473403240451/833101194435756092/33_1.jpg

[coarse widget]

Excuse me , can you seen pm ? @celest shadow

[meager pumice]

Tnx

[graceful epoch]

Excuse me is there any way that ipad or tablet can lag my phone ?

I was playing pretty smooth and once i teamup with ipads i got stuck with my touch

Anyone have any idea about this thing?

I lost my gameplay...

Even after i left them i still have this problem

I reset all my connection settings

I reset phone

[mortal apex]

You may wait for the next update to be fixed. Please contact the customer service for further information, @silent slate.

[graceful epoch]

What can i do.. i want to play

[mortal apex]

What do you mean by “Ipad or Tablet can lag my phone?”

[silent slate]

Is ther any other option so that i dont have to wait for the next update it may take too long

[graceful epoch]

I dont kno..

@mortal apex this what am asking

[mortal apex]

There’s no other way. As i mentioned above, you may contact the customer service for further information.

[graceful epoch]

@mortal apex my screen was good and connection is great but once i plYed with thos 6KD players i lost my touch

[mortal apex]

On Ipad or phone?

[graceful epoch]

My touch become wet and got laggl

I use android phone

They have ipads

[silent slate]

Ingame customer service? I tried several times but i didnt get any positive response or advise

[graceful epoch]

Is this possible they make bugs to other players?

Thats the way they have a high kd maybe? 😩

[coral cairn]

Do they ban hackers here ?

[mortal apex]

It also depends on your device, what is yours?

[graceful epoch]

S20 ultra @mortal apex

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @coral cairn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[graceful epoch]

@mortal apex strong device

[mortal apex]

Unfortunately we cannot do that much here, as we are not affiliated to the in-game customer support.
Please wait for their response or start again a new conversation. Make sure you provide them all the information required.

[graceful epoch]

What should i do if my touch get stuck?

Please pan ipads from phones

Am sure they make bug to phones...

Ban**

[mortal apex]

Feel free to share your concerns in #old, with this format, @graceful epoch:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[cerulean flume]

@mortal apex

why many players take their money for 10 years and have not broken any rules, is there a system error? because many youtubers and competitive players received money for 10 years , what happend ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean flume.

[celest shadow]

Responded to your private messages.

[valid jewel]

How does someone obtain this title?

[sick shale]

It's a reward from All-Talent Championship, refer to this message for further information about this event:

▪︎https://tencentgames.helpshift.com/a/pubgm/?s=hot-topics&f=the-all-talent-championship-all-you-need-to-know&p=all

You can also check it in-game.

[hoary cypress]

I have banned for 1 month without any hack or cheating files how I return my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary cypress.

[limpid kiln]

Please do something for hacker they use files to make aim no move and no tree alot of thing

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @limpid kiln. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[brazen zephyr]

Hey
PUBG Mobile account linked by Facebook / Twitter / Third Party Email
Owner of the account only got Facebook and someone got Twitter + Third Party Email
Can the owner remove other linked account without waiting or with any method or there is no solution ?

[sick shale]

You should contact customer service via in-game settings and request to unlink the unauthorised social media accounts/E-mail address if the unlinking feature isn't helpful.
You may follow this conversation as a guide:

[vital sedge]

My account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vital sedge.

[storm flume]

Please do not use languages other than English, @ember cosmos. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gleaming coral]

They answered me today Does this mean that my account will be recovered immediately?

[ember cosmos]

Hello, help me change the server

[sick shale]

Immediately? Absolutely not. You must provide the required information, further details are written in the screenshot you sent, please read it carefully. It will take some time to verify the information you provide and continue on processing your request...that may take up to 60 days or more.

Feel free to join MENA server if you would like to have support in Arabic language, the link can be found in #735483472432594994-subpoint 3.1

[ember cosmos]

Excuse me, but where can I get support in Russian ?

[sick shale]

You can change the server only once per 60 days.

[sick shale]

Refer to subpoint 3.1 in #735483472432594994 for regional communities, Russian server is available there!

[echo spade]

Yet, PUBG doesn't believe me, a hacker hacked my account

[jaunty verge]

Pls I dont have Change Server option

[echo spade]

Hacker logged in from another location and try to unlink my Facebook and make account get banned at the same time

[jaunty verge]

Pls help me :(

[storm flume]

Please contact the customer service for further assistance, @echo spade.

[jaunty verge]

I dont have change region option :(

[celest shadow]

In the screenshot you provided, you have the change server option that is on a 60-day cooldown.

[jaunty verge]

Um, that server.. I mean my Country/Region

[celest shadow]

Your account does not have the change country/region option because it was created in European Economic Area (EEA).

[jaunty verge]

Can I change it ?

[celest shadow]

Due to GDPR laws, you will not be able to switch countries/regions at all, hence why the option to change it is not available to accounts created in EEA in the first place.

[jaunty verge]

No :(

I'm never play pubg again

[sick shale]

@echo spade You have been answered few hours ago, to not share any personal information and to stop repeating same questions as we are unable to help you with matter in any way. Only customer service in-game can.

Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken

[echo spade]

I really need help 😫

PUBG I need help

I'm losing my account to a hacker here

[turbid radish]

@lime juniper
Id: 5247810380‪

Video: https://youtu.be/Cca1l7Dr3Gs

This cheater did not give him PUBG just a warning why not give him the known punishment

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @turbid radish. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lusty rover]

@lime juniper ilegal pubg patner id can please take action @celest shadow

[lime juniper]

We are looking into doing something globally with that title soon.

[lusty rover]

Ok

[ancient path]

Hacker with no recoil, no grass, no fog, no smoke, black sky, white body and speed hack and he have got 210 match without ban

[surreal bay]

Anyone help me my pubg account was hacked and hacker use cheats app and ban my account for 10 years please help mods

[polar marsh]

Please refer to the private message from @polar marsh for further information, @surreal bay.

[winged umbra]

Is there anywhere we can leave a recommendation? Because I'd really like to see a specific/official statement from PUBGM (if you know it, let me know) about using VPN for better ping. I've heard from different people who have used it and never got banned and enjoyed low ping to those who have gotten banned from using it. In my case, I wouldn't mind paying for a VPN to play the game, but wouldn't want to risk my account.

[crude mirage]

@lime juniper selling uc

[lusty rover]

@crude mirage

[lime juniper]

Please report it through https://bit.ly/3soBavK when the form is open.

[crude mirage]

Okk

[night cloak]

Leave a recommendation? The use of VPN is not recommended. For better ping you can upgrade your wifi and select the server with the lowest MS.

[ancient path]

@lime juniper how i can take the investigator?

[winged umbra]

I'm aware. I just don't understand how it can be fair for some to use VPN and not get banned, while others do, when there's nowhere that says you can't use it? And if there is, where is it - and how do some never get banned?

[night cloak]

I don’t believe I said you can’t use it. I said we do not recommend the usage of a VPN, as it puts your account at risk.

[elfin canopy]

You may refer to this message: #questions message

[elfin canopy]

Usage of VPN is never recommended whatsoever. For further information in this regard, you may contact in-game customer service.

[winged umbra]

I didn't say you did. I only said I would like(and would find very useful) an official statement that clarifies the usage of VPN in the game. Plus, there's lots of players that don't know it's not reccomended and will just use it to then find their accounts banned.

But I'll proceed as @Mav#8105 suggested.

[obsidian frost]

so as for the kr version being banned for non krjp how are we meant to get room cards for scrims? i dont think anyone is ready to pay 10$ to host 1 lobby every day the prices are way too high for room cards.

[vocal ledge]

Hello evry one

Need help

???

Koi h

[sonic stone]

Need some help, had someone log into my account at the same time as me. Spent my UC and all that jazz. Now my account is banned for 7 days. Any help to get my account back is greatly appreciated.

[olive dove]

You may obtain room cards when you buy the season RP or you can refer to this message if your seeking sponsorship for your scrims/tournaments:
#questions message

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vocal ledge. Remember to read through #faq before asking questions in the support channels.

[exotic thicket]

How can i start new conversation with customer service?

[elfin canopy]

@sonic stone, please contact in-game customer service. We are unable to help you with hacked account issues.

[elfin canopy]

Could you try clearing your app cache and data?

[exotic thicket]

I will try now

Maybe will work😐

[gritty pagoda]

Hello I have an issue where I was banned for 10 years and I have not violated any of pubgm terms of agreement. I have a lvl 70 account that there’s no way I or anyone would risk cheater or anything of that sort. Please help.
Country: USA
Device: iPad
Wi-Fi
Not sure what my numerical I’d is because I can’t access my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty pagoda.

[exotic thicket]

@elfin canopy thank You, this working❤️❤️❤️

[elfin canopy]

Sweet.

[exotic thicket]

Love u man

[rotund vessel]

please check straight hard straight check every detail check I assure you that I did not play with cheats this is a system error I have nothing for that Banned for 10 years
Id 5285898897

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rotund vessel.

[stuck cairn]

Uh my server was changed…

I logged in and I was on asia servers

Can anyone help???

[olive dove]

You can't change your server again, you have to wait for the 60 days cool down period.

[stuck cairn]

But I never changed it…

And now I’m stuck on asia servers with terrible ping

[olive dove]

You may ask your friends to invite you to their lobby so you can play in a cross-server with a better latency.

[stuck cairn]

Will it go towards my NA stats?

Or asia?

[olive dove]

Stats will go to your selected server [in this case Asia].

[waxen sorrel]

Hello,PUBG MOBIL. I know that you are very busy due to the large number of messages. l had no problem with my account. My account has been banned for no reason and l swear to do or use external materials and that lplay clean play and make very careful to comply with the terms and integrity of the game.
last you to solve a problem as soon as possible because l am
wronged. Thank you ,PUBG MOBILE
The account id 5537079032
The name of the account user NOK會彡乇デ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @waxen sorrel.

[stuck cairn]

But why 60 days please change this next season

[olive dove]

You may state your feedback regarding this in #old to be considered.

[stuck cairn]

Could I just create a new account and play on NA @olive dove ?

[olive dove]

You will need a new socials for this new account.

[stuck cairn]

Oh okay thanks for the help anyways

[night cloak]

If I change servers will I get banned?

[lyric ferry]

Hello,

I have an objection to banning my account for ten years, without any
convincing reason, I did not play with a hacker, I do not have any types of
hacker, and you used any method of cheating, and I have a lot of videos on
my game during the last period because I started the content on Tik Tok on
Account: @sss.medane

Id: 5243630301 This is my account that received the ban.

Please respond to the email as soon as possible, and if no response is
received, I will take the necessary legal measures
REGARD MHD .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lyric ferry.

[olive dove]

In-game server, no you won't.

[night cloak]

Okay

[grim sigil]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grim sigil. Remember to read through #faq before asking questions in the support channels.

[agile maple]

@pearl steeple

[grim sigil]

I want to change my old in pubg.

Iam older than 18

[storm flume]

Please contact the customer service for further assistance, @grim sigil.

[dull swift]

How to fix iphone xr freeze lag it is so annoying

[atomic iris]

Something went wrong with anticheat system please check a legit players getting gift from your system please fix and resolve i have spend so much amount on my accounnt not for that reason to loose.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting jay.

[high kettle]

Does this mean, unlinking twitter from my account??

[atomic iris]

(STR Aziz)
ID: 5180692078

[olive dove]

You are repeating the same question.

[atomic iris]

@olive dove please accept my apology

[olive dove]

yes, in 3 days twitter will be unlinked.

[night cloak]

Hello, what happened to the PUBG Mobile History

event

[twilit burrow]

guys why did u remove vikindi

[desert fiber]

ID: 5113681677 The account has been banned for 10 years, he has never hacked, his played since season 2. Please reevaluate the ban.

[hallow gulch]

Vikendi has been removed for updates and changes to make the map better. It has been replaced with karakin and will come back in the future.

[fathom wave]

Hi. My account has been banned for 10 years for no reason, I have never cheated or did anything wrong. Please resolve the issue ASAP.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom wave.

[thorn apex]

Contact ingame customer service.

[sharp marlin]

Help me please my phone git stolen by someone and he used by him with hack and got banned 10 years
Please help me please i spend a lot on that account 😭😭😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp marlin.

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5332445054
The name of the account user Ahmedhisham777

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[potent heath]

What map has the best chance at getting a lvl 3 helmet (please answer asap)

[tough swift]

Hello, my account has been hacked and disabled by the hacker, and I want to restore my account and I have things that prove that the account was mine, such as by e-mail and even payment cards that prove that the account is mine and I hope you can help me. Thank you.

[olive dove]

Livik has good loot compared to other maps.

[storm flume]

Please contact the customer service for further assistance, @tough swift.

[tender eagle]

Hello! My PubgMobile account has been banned for 10 years while I was playing with a friend. I had not used any hacks whatsoever and my friend still has access to their account. Had it been because of hacks, my friend would've been banned for a week too. Please help me troubleshoot this issue. My pubg ID is 5107888172. Thanks in advance!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender eagle.

[potent heath]

So if I go to a hotdrop am i guaranteed a lvl 3 helmet

[floral plume]

Doing giveaway of Bc against TOS?

[tawdry tartan]

How do I send a screenshot from the in-game costumer service conversation? I don't see any options to insert a photo

[hallow gulch]

You should convert the screenshots to links through imgur.

[olive dove]

No need for a hot drop, you can find those in any city in the map.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @floral plume.

[tawdry tartan]

Is it a website?

[hallow gulch]

Yes, @tawdry tartan.

[tawdry tartan]

Ok thanks

[hallow gulch]

Anytime.

[floral plume]

Yah

[floral plume]

Where should I ask the qsn?

[tough swift]

Hello, my account has been hacked and disabled by the hacker, and I want to restore my account and I have things that prove that the account was mine, such as by e-mail and even payment cards that prove that the account is mine and I hope you can help me. Thank you.

[olive dove]

I think you are asking about Battle coins which is the equivalent of UC in PUBG lite, right?

For questions related to Terms of service better to consult our community team in #copyright and wait patiently for an answer.

[olive dove]

Contact in-game customer support for further assistance.

[floral plume]

Oky thnx

[tough swift]

I did but they didn't help me

[tawdry tartan]

Is it imgur.com? Do I need to install the app instead?

[potent zephyr]

i need to speck with a gm my account got banned and i didn't use any hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent zephyr.

[olive dove]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[viscid inlet]

Guys, I purchased 100AG for 5UC but never got it.. what’s the solution?

[hallow gulch]

You have to be on a laptop/computer. Otherwise i think you'll have to download the app on your mobile device.

[fast relic]

My account was stolen in the game of Peggy and I want to get it back

Id: 5559592947

The name of the account to be stolen

Name: DocTT 丶 Jeixy 么

He logged into my banned account from Facebook and canceled my log out of Google Play

I'm starting to charge Uc

From Season 8 and stole Sezn 17

My first shipment almost date: 7/19/2019

And the last shipment: 1/17/2021

[tawdry tartan]

Thanks, I would do it on a laptop instead

[olive dove]

Contact customer support for further assistance.

[storm flume]

Please contact the customer service for further assistance, @viscid inlet.

[viscid inlet]

I tried but automatic reply keep answering

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rugged cipher.

[hazy charm]

This account got scammed , Please help him if you can

[hallow gulch]

Please contact customer support for account related issues, @hazy charm.

[haughty tangle]

Username: ๛ＴＯＭメ
User ID: 5706315370
Video Evidence: https://youtu.be/2WLMBK_YEQA

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @haughty tangle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[obsidian plaza]

Since I kill so many BOTs in the bronze rank (usually headshot), the system thought I was cheating and banned me.  If a person checks my account, they will see that I am not cheating.  I constantly get auto-replies from mails and in-game customer support.  Because the system thinks it's real cheating.  Can you tell me another solution? I kindly request.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian plaza.

[neon osprey]

Hello i have a problem is there someone from customer support here?

[olive dove]

No, you can only contact customer support through in-game portal.

[neon osprey]

Theyre not replying

I tried

[olive dove]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[neon osprey]

I paid £99.99 on uc station and received no uc at all and it has been over 24 hours now

[neon osprey]

I need the uc as soon as possible custom crate is ending in few hours and I want to use them to get the gold trigger set! Time is of the essence

[storm jungle]

Hi, someone has a fake account and uses a private picture that is shameful and harmful to me How can you help? Can the account be closed please?

[pearl steeple]

My id got banned for 10 years and I have never used hack or played with one and I never jailbroke my phone. I had a little internet problem yesterday other than that I haven’t done anything wrong. I have been playing since season 2 and my ID level is 76. I tried the file claim and nothing works . Please help ID 5169692528. Name B2K๛KÏNG

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pearl steeple.

[clear spindle]

What's the account ID, @storm jungle?

[storm jungle]

ID : 51441625391

Please remove the account 🙏🏼😣

[clear spindle]

Thank you for providing the details, we'll forward it to the team.

[storm jungle]

Thank you

[quasi gorge]

My account was banned without any reason..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quasi gorge.

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @quasi gorge.

[misty musk]

Hello.😭 There is someone who puts an abusive picture next to my profile picture and puts the account name the same of my ID can you please help me!! His account ID is : 51441625391 , I'm shocked when I saw the picture if you want to be sure that the picture is for me check my ID 5215869557 please be sure that he will not do one more account and using my ID in his name 🙏🏻🙏🏻 I hope you will help me soon as you can , thank you so much ..

[clear spindle]

It has been forwarded to the team. We'll update you once an action has been taken on it.

[serene cedar]

Someone else is using my account

I still have access to the account

[storm flume]

Please contact the customer service for further assistance, @serene cedar.

[astral moth]

Any mod help me
My internet good device good
Location good
Used to get 20 ping at NA now I can’t trust ping anymore it gets crazy after new update.
It pi ss me off a lot.
Is there anything you can do i can do? About it

[serene cedar]

Someone else is using my account @clear spindle

[north sleet]

My account is locked, who can solve it @storm flume

[clear spindle]

Contact the in-game customer service, @serene cedar we cannot help you in here.

[astral moth]

I @clear spindle ?

[serene cedar]

How to do it in game @clear spindle

[clear spindle]

May I know the country you reside, @astral moth?

[clear spindle]

From Settings > Customer Service.

[north sleet]

My account is locked, who can solve it @clear spindle

[astral moth]

Canada

[clear spindle]

Suspended, @north sleet?

[opal sorrel]

Hello pubgm support i was banned for 7 days for purchasing uc from illegally..but idk which website purchased..bcoz it was purchased by my friends of friends..8k uc was purchased then uc is deducting now.. How to overcome from deducting uc please help me and recover my id

[north sleet]

YES

[clear spindle]

Try doing a Routine Repair from the login page and restart the network, @astral moth. If you're facing that after, report it in #old.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north sleet.

[astral moth]

Okl

[clear spindle]

https://www.pubgmobile.com/pay is the only recommended website to purchase UC, You'll need to contact the in-game customer service for the further assistance, @opal sorrel.

[opal sorrel]

Ok i have a doubt purchased 8k uc illegally means howmany uc pubg will deduct from my account by purchasing officially?

[clear spindle]

The total amount that you have purchased unofficially.

[rose vale]

Anyone know why we can’t put parenthesis for in game name but we can type them in the chat?

[opal sorrel]

Ohh.. That means 8k uc will be deducted when i purchase new uc from official site

After that dedution completes pubg will not deduct new legal uc from my account ??

@clear spindle please reply

[clear spindle]

Yes, I'll suggest you to contact the in-game customer service for further information.

[opal sorrel]

After penalty ends pubg will deduct new uc or not?

[spark yoke]

If it’s equality for all why doesn’t global have 30 day cards for $10

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @tall hull. We may otherwise have to mute you.

[clear spindle]

You can give feedbacks and suggestions in #old.

[rustic condor]

He linked the gmail and the twitter now..

What i have to do?

I have to tell that to the customers?

Please,i really need some help,they really have to help me

I dont wanna lose my account

[clear spindle]

Yes, you have to contact the in-game customer service.

[rustic condor]

It is possible to unlink 2 of accounts now?

[clear spindle]

By contacting them it can be.

[rustic condor]

Okay,thank you.💓

[jovial notch]

@clear spindle bro is it possible to unlink email address or phone number on pubg account ?

[little hinge]

Is there any admins who can assist right now?

[clear spindle]

The feature is not implemented yet, @jovial notch.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @little hinge. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

Please refrain from suggesting such, @opal sorrel Only in-game customer service could help them regarding this.

[jovial notch]

But how do they unlinked my email address and phone number I can't understand
My account has been hacked its been almost two weeks and i still don't understand how did they unlinked my email address and phone number both

[clear spindle]

Contact the in-game customer service.

[little hinge]

My friend had her account banned because of the connection issue yet she downloaded it from the official Apple store
Is there a possible way for her to get unbanned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little hinge.

[jovial notch]

@clear spindle i did but no help :(

[clear spindle]

Only they could help you with the issue, try again.

[jovial notch]

@clear spindle is there any other way that i can chat with them i mean live chat because i can provide anything they could possibly ask !

[clear spindle]

Contacting them from the in-game settings > customer service is the only option.

[jovial notch]

Thanks mate

I'll tey this time i hope it works

Try*

[signal canyon]

Hey pubg mobile
I need some help
I am trying to link my mobile number to my account but whenever i try to link i enter all details
But a parameter error accur every time
How can i link ?

[clear spindle]

May I know the country you reside, @signal canyon?

[dull swift]

Iphone xr has been getting frame drops when i play or sometimes freeze what is the problem? it usually occurs when approaching many enemies

[kindred bison]

Yesterday I Opened PUBG Mobile And Got This Error Then I Got Scared And Reseted My Full Mobile And Again Installed PUBG Mobile And I Played PUBG Mobile Yesterday I Didn't Faced Any Error But Today Morning When I Opened Game Again I Got This Error Please Help Me.

[woven flame]

Got banned for no reason while playing...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven flame.

[kindred bison]

Please Help Me

[clear spindle]

Read the User Agreement and agree the notice.

[cold drum]

how to report pubg game id that was got hacked

[kindred bison]

Yes i did yesterday and i was following all the Agreements but still again i got this today.

[cold drum]

he changed both social media acc password and also link with email'

[restive prawn]

By waiting for PUBG Mobile India, all the Indian players have become upset for you are not releasing

[kindred bison]

I need help please do anything i am following all the user agreements

[restive prawn]

Whether to release PUBG Mobile India or not, let the characters also shift to the second game.

[clear spindle]

Refer this message, @restive prawn: #questions message

Accept the agreement, there's nothing to be worried if you do not violates the rules, @kindred bison.

Please contact the in-game customer service, @cold drum.

[kindred bison]

Ok sir

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @dull swift.

[night cloak]

Rock why did my help center reset

I logged in with my account when I try to get to the help desk the conversation isn't there

:/

Not that

I contacted them while I was logged out

Should I send it again

[ripe elm]

Can i buy royal pass via AG currency ?

[clear spindle]

No, Royal pass can be purchased only via UC.

[ripe elm]

Can i purchase RP Activity pack without buying Royal pass ?

[celest shadow]

Yes you can, @ripe elm.

[peak river]

Can you please tell me why the pubg mobile game is not optimise for my realme X3 which has 855+ ans 120hz screen then also does not support 90fps and other phone with same specs it lower supports it 😭😭

[copper perch]

Ello guys

Sup

[ionic ingot]

I reported this cheater many times but he is not getting banned at all. I tried reporting it through the link too. Please forward this video to your operations team. They are ruining the healthy gaming environment 😒

Cheater's Ingame Name - Royal£Ratnesh
Cheater's Character ID - 51404636642 @Rock47#7038 @Error 403#4903 Please help brother

[flat meteor]

Hi I have unlinked my old Facebook account and linked a brand new fb account with no friends so far but it still shows my old facebook friends in pubg. How do I remove them

[thorn apex]

You can click batch manage in friends list and remove them manually.

[signal canyon]

Pakistan

Hey pubg mobile
I need some help
I am trying to link my mobile number to my account but whenever i try to link i enter all details
But a parameter error accur every time
How can i link ?
I live in Pakistan

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @ionic ingot. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[clear spindle]

We do not have information regarding this, @peak river feel free to post that in #old.