questions

[ancient valve]

my id

[brave wolf]

social media?

[livid seal]

Hacker got access to my account and i am can open my account from Facebook but he also can open my account from the email i can’t unlike it cause it ask for bills even though I provide it ,it still not working they said these bills is not for you account but i use the same phone and iCloud account since I started play this game

[ancient valve]

as in? which social media it was connected to?

[brave wolf]

You can change that

[pearl kernel]

Cheating on stream : https://www.facebook.com/CAMBOGG/videos/202569755012509/

[brave wolf]

@pearl kernel ping error

[pearl kernel]

Excuse me ?

[livid seal]

Any help please

[pearl kernel]

Can’t find the report channel anymore

[brave wolf]

I mean tag Error 403

[pearl kernel]

Oh okay okay

Thanks

[celest shadow]

The customer service will not be able to assist you if you are unable to provide the information they requested accurately. Please check your payment receipts properly before you proceed again.

[shadow frigate]

My account has been banned for no reason.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow frigate.

[lime juniper]

Thank you for the report. Removed the page.

[brave wolf]

Hello, how may I assist you?

😢 No also it's English only Server

State your issue in English

#chat

[night cloak]

What is the solution?

@everyone

[waxen rain]

my server is change mistakenly to asia as iam pushing rank in middle east

[sick shale]

Weekly report is based on your activity in certain modes, rewards will be given based on your highest data, @night cloak.

[sick shale]

You should wait for the cooldown period to be over.

[night cloak]

@sick shale my highest tier is on squad mode but suddenly it showing solo mode

[trail bridge]

how can i get the download list going? its always stuck on “Updating download list” and my internet connection is fine.

[sick shale]

You have not played enough matches in the previous week then, @night cloak.

[high frost]

Getting error

[waxen rain]

but until that time season will over

[night cloak]

@sick shale how can I change to squad mode now?

[waxen rain]

please help its urgent

[sick shale]

Play in squad mode this week and check the next weekly report., @night cloak.

[night cloak]

@sick shale okay thanks, I'll try

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[trail bridge]

@sick shale

[sick shale]

There is only one option and it's to wait for the cooldown period to be over. We cannot help you with that in any way

[waxen rain]

@sick shale please help its urgent

[trail bridge]

how can i get the download list going? its always stuck on “Updating download list” and my internet connection is fine.

[high frost]

Use some Dns changer

It will continue

@trail bridge

[trail bridge]

dns changer?

[high frost]

Since vpn is prohibited

Use 1.1.1.1

[trail bridge]

are you sure

[high frost]

Yes

[trail bridge]

alright

[sick shale]

Try repairing the game, if it didn't work then change your DNS settings, refer to subpoint 4.3 in #faq for further instructions.

[waxen rain]

@high frost please help my is changed mistakenly

server

[high frost]

Are you playing duo or squad

Or solo

[waxen rain]

squad

[high frost]

Then you can play with your friends who are playing on asia server

But you will be ranked in that server only not asia

[waxen rain]

@high frost my current is asia and i play on emulator it take so time to match

[high frost]

You wanted to change it to which server

[waxen rain]

@high frostmiddle east

[high frost]

Then play with your friend who play on middle east

[celest shadow]

You will need to wait 60 days before you can switch to another server, @waxen rain.

[high frost]

There is no possibility of changing server in middle of the time period

[celest shadow]

Correct.

[waxen rain]

but this is to much

[ember pebble]

Yo, can NA ppl get any acces to the EU bunny event? Is it coming to us soon to do i need a vpn, if so what are the tos rules for vpns 🙂

[mortal apex]

If it’s not written that you cannot use such device, you are free to play with it. Devices like iPads or Tablets are surely not allowed in Official Tournaments.

[waxen rain]

season will be end

[celest shadow]

If it is a regional event, you may not be able to access it. We do not recommend using a VPN as we lack public information about it. You may contact the customer service in-game for further assistance.

[waxen rain]

@celest shadow please ask pubg team to help regarding my problem

[celest shadow]

You will need to wait for the 60-day cooldown, there are no other workaround for this.

[high frost]

Why can't pubg team create a new option like to change the server using some card like we have card for changing flag?

[celest shadow]

You may provide your suggestions for the game in #old.

[high frost]

I need to wait for 6 hrs since i have reported a bug just now

[clear spindle]

You can edit your previous message in there.

[atomic escarp]

hey @lime juniper @celest shadow @clear spindle please Read this “ I’m extremely disappointed and want to say sorry for going against the TOS , to be very honest I really didn’t know about that “ I am creating pubg videos from a long time I helped pubg to ban hackers I promoted pubg mobile many time, I tried to sell my PUBG ID because I needed the money you know pubg mobile is banned in INDIA and how fast Corona is Spreading and because of pubg ban its very hard to make money from YOUTUBE, please Give Me a Chance i will fix everything Please Remove the Strikes From My Youtube and IG I have done so much Hard Work to get in this point dont Take it away for my 1 stupid mistake. I did it because I needed Money so Much If you want, give me just 1 strike in that Video Only. I hope You Will Understand My Situation. I supported and Waited for PUBG Mobile after Ban in INDIA So Please Give Me One Last Chance Don't Destroy my Carrier. i will fix my mistakes

[storm flume]

Please refer to this channel's pinned messages for further information, @atomic escarp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[atomic escarp]

i am cyber 😥😥

[clear spindle]

Read the Terms of Service before playing.

https://www.pubgmobile.com/terms.html

[storm flume]

I am Demon#1210 was banned | Major violations of PUBG MOBILE's terms of service.

[high frost]

Strike was given

[storm flume]

Please avoid going off-topic, @ocean ivy. You may have unrelated conversations in #chat.

[surreal turtle]

@clear spindle will the crew challenge final rank will comeback.
Do we get our ranks back🙄🙏

[clear spindle]

Crew challenges are not implemented yet.

[ember skiff]

Hi Sir I need help

[mint onyx]

hey i wanna know if VPN is dangerous for my pubg id

@clear spindle

[brave wolf]

Yes it's not recommended don't use

[fierce night]

does anyone ever got 14 days ban and knows the reason ?.

[mint onyx]

@brave wolf thanks

[median bough]

I have a question my internet says its fast but pubg is lagging

and I only have 1 app open with is the the game

[night cloak]

Thankew @celest shadow i ll wait for your reply

[median bough]

and graphics are a minimum

[brave wolf]

Lagging or high ms?@median bough

[median bough]

my ms is only at 70 to 55

and still lag

[brave wolf]

Lag based on processor

[median bough]

how do I check it ?

[brave wolf]

About phone

[median bough]

1 sec

@brave wolf Octa core

sadly it's a 2gb of ram

I use to play game fine

but I guess I need a 3gb ram phone

or more

[brave wolf]

2GB ram is minimum req so it's lagging is normal
Also process GHZ is important than RAM

[median bough]

1.35ghz

[night cloak]

Someone has my twitter account details and i cant login from twitter luckily i can login through google, i want to unlink my twitter account but i cannot beacuse its been linked for 1 day

[median bough]

😬

[brave wolf]

Too low
Suggested buy better device

[median bough]

ahhh ok

[brave wolf]

Contact in game customer support

[night cloak]

I did

[median bough]

how much ghz @brave wolf

[hallow gulch]

You should contact twitter support to regain access to your account.

[median bough]

for good game ?

[brave wolf]

#pubg-mobile we will discuss there

[median bough]

bruh

[night cloak]

@hallow gulch thanks

[hallow gulch]

@median bough You can always download and play the LITE version of PUBGM.

[fierce night]

...

[hallow gulch]

Refer to subpoint 2.12 in #faq for all the possible explanations.

[night cloak]

@hallow gulch

Is there a way for pubg to unlink twitter, because i can't. I've been logged in with twitter for 1 day.m

[gilded vessel]

why am i playing on 90 fps and there no grass??????

[hallow gulch]

Sadly, you cannot skip the cool down. You may contact customer support in-game, stating that you've lost access to your twitter account.

[fierce night]

non of them are one of the reasons lol
all te bans are teaming 7 days
cheating etc .. 10 years
nothing gives A 14 DAYS BAN

[night cloak]

Thanks

This fake page is spreading rumours

[hallow gulch]

The period of the ban isn't determined by the violation and the time isn't exact. You will get a notice stating why your account has been suspended.

[night cloak]

Any admin?

[hallow gulch]

How may we be of assistance?

[night cloak]

@hallow gulch this fake page is spreading rumours

@rugged rampart no advertising.

[stray island]

I got this message when I logged in my account. Can i know why it appeared? My country is Myanmar(Burma). Internet access in Myanmar(Burma) was currently restricted during the coup. depend on this case?

[fervent brook]

May i know is there any hope of pubg returning banned accaunta (10y) that are 100% legit?

[clear spindle]

You can contact the in-game customer service for further related to that, @stray island.

[nova marsh]

But I haven't performed any of this. If I did, Several Months have passed. I've bought only uc few times, maybe 5-6 time. I bought them from in game store. The ver first time I bought uc by some trusted Facebook group. It was half a year ago. Ever since I haven't done any of this above. Can you at least tell me, how do I make sure my account is safe and secure?

[cold drum]

yes it can be cuz of your network connection and it also can be misunderstanding reports

[stray island]

I do not want to talk to Bot.

[clear spindle]

We cannot assist you with that in here, go through the notice and user agreement.

[stray island]

Sure?

[clear spindle]

Yes.

[prime breach]

Hi

[clear spindle]

You'll be able to purchase UC after a month, @nova marsh. And use https://www.pubgmobile.com/pay or via in-game to purchase UC instead of unauthorized resources.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @prime breach. Remember to read through #faq before asking questions in the support channels.

[prime breach]

How do you do that? I'm not saying good news about dealing with an assistant

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @prime breach.

[final ibex]

Hi

I want to report a person, where can I report it?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @final ibex. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[final ibex]

mods help

[olive dove]

what is it about?

[prime breach]

Please tell me what to do

[final ibex]

I wanted to report a person, where can I report it on discord ?

[meager solar]

Hello there. Do you know when account migration events will be back?

[olive dove]

Your account is at risk, contact in-game customer support for further assistance.

[sterile stone]

when i try logging in through android and ios through email

[olive dove]

What kind of report? is it game or discord related?

[nimble edge]

Hello devs! Does anyone know if and how could I play pubg mobile on iOS 14.5 with a PS5 controller (now that it’s supported)??

[final ibex]

The person I want to report is using third party software

[sterile stone]

u get banned for using it on pubg mobile

[olive dove]

Report him in-game.

[final ibex]

ty

[olive dove]

What event ?

[nimble edge]

Are u serious? Why? The OS is now officially supporting it

[olive dove]

This is considered 3rd party hardware, it might get your account punished if it got detected by the anti-cheat system.

[nimble edge]

Well, it doesn’t work at all with Pubg mobile so you can’t play it with controller, hence I don’t believe I’d ever get cauht lol

[civic lark]

So many accounts are getting banned without any reasons
So just dont make a reason for them to ban you

[nimble edge]

Bought the controller just today and was so happy with it, damn. Need to return in this case

[storm flume]

Please refer to subpoint 4.4 in #faq for further information, @sterile stone.

[night cloak]

Hello
I can't reach my pubg mobile account. My account may have been closed or stolen. Can you help me with this?

[olive dove]

@night cloak what is your region?

[night cloak]

Türkey

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hello
I can't reach my pubg mobile account. My account may have been closed or stolen. Can you help me with this?

Help me pls

[olive dove]

We can't help with account related issues, you have to contact customer support.

[night cloak]

where is the customer support

[night cloak]

Thx

[smoky horizon]

hi, i'm trying to access my account and it keeps showing up here "the account was accessed with the newest version of the game. and it is no longer possible to sign in with the old version. please update the recent version."

Deletes the game, cleared the cache of the play store and the same message still appears

[hallow gulch]

The issue you speak of has nothing to do with the global version of the game, but rather your account specifically. Your account has been accessed through a different version of the game. The only way to fix this issue, is by waiting for the next update which shouldn't be far from being released. You should secure your login information in the meantime.

[olive dove]

This means your account has been compromised. Make sure that you secure all your socials (change passwords, enable 2FA ...etc.) then contact the game customer support for further assistance.

[smoky horizon]

Thank you guys. I have already contacted support and I am waiting for help, but they want to know the exact date I started playing and I do not remember

I changed the password too, just wait for

[olive dove]

Check your linked social media settings to find the date when the game has been linked.

[prime breach]

does not respond

[olive dove]

state your issue and wait patiently till you get reply.

[prime breach]

Okay thx

[prime breach]

I have another question

[wary thicket]

When will premium crate will be opened??

[night cloak]

1 day after custom crate ends.

[wary thicket]

When will it end

[night cloak]

In 3 days.

[wary thicket]

So premium crate will come in 4 days?

[meager solar]

Hello there. Do you know when account migration events will be back?

[heavy vortex]

What is it if you can explain ? 👀

[night cloak]

Should be , if there won’t be another custom crate.

[olive dove]

We don't have such information, keep an eye on #news .

[olive dove]

sure?

[rain swift]

I want to link my account to a different email. Can you help me?

[olive dove]

Contact in-game customer support.

[mossy bobcat]

My account was stolen and If pubg tells you that they will get you in 60 days, and then the hacker bans your account, will you be assisted??

[grim eagle]

@olive dove I have a question is there any way not to parachute glitch in pubg competitive rooms

[prime breach]

My another account cannot write massages “read-only”

[mossy bobcat]

😭😭😭

[olive dove]

This issue happens due to unstable internet connection.
Avoid hot-drops and better to un-follow your team while landing.

[rain swift]

I sent the information they wanted, but no return was made.

[hallow gulch]

@rain swift Please patiently wait for a reply.

[grim eagle]

@olive dove can I send you in DM

[olive dove]

If you are account got suspended, you may file a claim about it.

[night cloak]

Is it possible for pubg to wrongfully bàñ someone for ten years my friend got banned and I’m arguing that pubg wouldn’t bàñ someone unless they violated (tos) can someone give me some information on the situation thanks

[olive dove]

Regarding?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[grim eagle]

My internet because you said unstable internet

[olive dove]

sure.

[rain swift]

Day 5 expires, they still haven't answered

[clear spindle]

What's the account ID?

Wait patiently, they'll get back to you soon, @rain swift.

[rain swift]

Okay ty

[grim eagle]

@olive dove I sent you a DM

[olive dove]

Answered.

[odd skiff]

Hello staff, I'm not sure where I should post a question for the attention of a community manager. It is regarding tournament organisation. Any help would be extremely appreciated.

[olive dove]

Refer to this message:
#questions message

[odd skiff]

Thank you so much for your help. I truly appreciate it 😊

[olive dove]

No worries and best of luck!

[brittle rune]

Hello any admin online I need Little help to ban hackers , if any admin can talk then these will be easy

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @brittle rune. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @tardy jasper.

[final kiln]

Controller bugs?

Or my cell phone problem 😅

[brittle rune]

There is one youtuber who change the thumbnail and title that's why he is not getting strike but he saying about no grass no recoil in his video , please resolve these issue ❤️ and make sure you take his video down , @admin can I provide here video link

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @brittle rune.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @final kiln. You can also submit a report in #old in compliance with the channel's pinned instructions.

[brittle rune]

<@&481161015728406538> can I provide you link

[night cloak]

Someone logged into my account in Singapore and stole 3000 uc from my account

[olive dove]

You can use this form: https://bit.ly/3soBavK to report the channel.
Please avoid mentioning the mod. role unless it is an emergency.

[onyx dagger]

Please do not mention the Moderator role as it is only used for emergencies related to this Discord server, @brittle rune.

[olive dove]

Securing the account is your own responsibility.

[brittle rune]

It's emergency

[brittle rune]

His channel is full of hacks but after 24 hours he change the thumbnail and title so that his video not get strike please help use to stop the hacker <@&481161015728406538>

[night cloak]

hi i need help

Want old pubg back

😩

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

My account was banned even though I never cheated, I want to complain

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[onyx dagger]

What do you mean, @night cloak?

[olive dove]

@brittle rune only emergencies related to this discord server.
As i pointed out earlier, you may use this from to report his channel: https://bit.ly/3soBavK.

Repeated mentioning the mod. role will result in a mute.

[night cloak]

I want to say that i like the version before 1.0

[onyx dagger]

Feedbacks are welcomed in #old, about the latest version, @night cloak.

[brittle rune]

I report these channel more than 100 times but no response because that guy change thumbnail and title , that's why he escaped from the strike , if you don't believe me I can provide you his Telegram channel link to he share h*cks there also , please reply me if possible admin

I report these channel more than 100 times but no response because that guy change thumbnail and title , that's why he escaped from the strike , if you don't believe me I can provide you his Telegram channel link to he share h*cks there also , please reply me if possible admin

[brittle rune]

@olive dove see my message and screenshot

[cursive pulsar]

i reported my teammate for killing me but his action didnt freeze, why?

[brittle rune]

@onyx dagger please read These

[olive dove]

Thank you for report, let me check this and get back to you.

[brittle rune]

Thank you soo much replying can I send you his YouTube channel link?

[olive dove]

No need, I have it already, thank you.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[brittle rune]

Okay thank you for Support okay now I am leaving these chat and going to general chat ☺️ I know many channels like these but we will do it slowly slowly 😉

[high frost]

Dear pubg support staff,

At the time os starting this,I played with some random player and then added him as friend thinking that he is legit later i found out that he is hacker then my account is banned for 7 days and again now i have sent friend request to one enemy in my match who is conqueror in season 17 he accepted my friend request,i haven't played even one match with him.Now he is banned for 10 years and i got FAIR COMPETITIVE NOTICE.the reason behind why i got this notice is that pubg system thinking that i was playing hackers?

[gleaming coral]

Hello I contacted customer service for the game Because my account was hacked by an unknown person I sent them account information and pictures of my in-game purchases But they said they would review the problem within 60 days What if, during this period, I unlink my Twitter account and my internal link account? Or they subjected my account to a 10-year ban so that I could not access my account Does it really take this long to solve the problem?

[night cloak]

U are under supervision bro

Any wrong will lead to ban

Fake page spreading rumours

[olive dove]

Player behavior and data is analyzed in aggregate. You will not be punished for inadvertently teaming up with a cheater from time to time (randomly), but repeatedly and actively teaming up with a cheater will result in penalties. Getting banned for 7 days implies that you have been doing this and that's why you have received such notice.

[torpid cairn]

Pls see this

[olive dove]

The customer service receives an enormous number of requests every day. It takes time to review all of them. We kindly ask for your patience and understanding while they get to your request.

[high frost]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @torpid cairn @night cloak

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[torpid cairn]

@olive dove

[lilac plaza]

my account was hacked and the hacker got the account banned, is there anything i can do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lilac plaza.

[summer ridge]

Hi , there's a Facebook page that hacks pubg mobile games asking me to punish

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @summer ridge.

[olive dove]

@torpid cairn use this form: https://bit.ly/3soBavK to report it.

[torpid cairn]

I have reported there a lot of times 2 weeks ago

[olive dove]

Wait patiently till your report gets processed.

[torpid cairn]

Its been 2 weeks

I don't think they will see that

They are playing with cheats on glacier maxed ids

[round blade]

In my friend's account. He can't send friend request to anyone and he can't recive any friend request. Please help

[night cloak]

Your friend might have full friend's list.

[astral anvil]

https://www.facebook.com/104328558476471/videos/128138932635298/

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @astral anvil.

[astral anvil]

Here is the link. However, it is better if you work in eliminating the hack or the security breach rather than just blocking his fb page.

[hallow gulch]

Once reported, the page will be taken down and the user will get suspended.

[astral anvil]

This guys has created multiple pages the entire week. Instead of banning and banning it would be nice to invest in some third party detection patch. So sad seeing this for the community.

[night cloak]

My acct not logging

😫

Can i chnge email password?

[hallow gulch]

Changing/unlinking your e-mail is not yet possible.

[night cloak]

Ohh

What is?

Help me

[celest shadow]

Hello, @astral anvil. Please report the Facebook page to the online cheating content form:

▫️ https://bit.ly/3soBavK

While the security team works on cracking down on cheaters and patching new cheat softwares, our community team also heavily focuses on cleansing online content that features or promote PUBG MOBILE cheats.

[hallow gulch]

However, you can change your password by typing the wrong password until you see (forget my password), @night cloak.

[misty galleon]

I have a problem in the ping , in the lobby middleeast says 15ms
In the game it is supposed to be like that but it always shows 100 and more
Why?

[night cloak]

🥺

[round blade]

No

[night cloak]

Fake ms

[celest shadow]

Please read the fair competition notice carefully and abide by the user agreement to avoid from being suspended, @night cloak.

[astral anvil]

I am honestly so tired of doing that. I just come here and let you guys know. Because almost every day I am coming here to report the same guy with the same type of hacks.

[round blade]

In my friend's account. He can't send friend request to anyone and he can't recive any friend request. Please help

[silk bobcat]

@olive dove You have striked on a wrong person dude 😭❤️ i never did any kind of hacking on my channel You should review it its 1 year hard work i love thia game & want to grow on YouTube with it 😭

[night cloak]

Thank you but i not use the hak! Why ?

[celest shadow]

We encourage you to report their Facebook pages via the form so that our community team can deal with it accordingly. If you details about the cheat software used by the person, you can report it to http://cheat-collect.pubgm.cc. Thank you.

[silk bobcat]

@celest shadow @MحMĐ You have striked on a wrong person dude sobheart i never did any kind of hacking on my channel You should review it its 1 year hard work i love thia game & want to grow on YouTube with it sob

[celest shadow]

Please provide us with a screen recording of this particular issue.

[misty galleon]

Excuse me 😶

[silk bobcat]

@celest shadow Please help me 😭

[round blade]

@celest shadow ok

[celest shadow]

Please read the fair competition notice for further details. You are advised to avoid from doing anything against the user agreement in order to avoid a suspension.

[silk bobcat]

i can give proofs

@celest shadow hey dude can you help me 😭

[olive dove]

Please send an email to the claimant and wait.

[celest shadow]

Please submit a report in #old.

[silk bobcat]

@olive dove I know but nothing happens 😭😭 nobody replies only big YouTuber get their channel back iam small no body is helping me 😭

@olive dove I have totally a fair content but still 😭 striked by tencent may be this is a misunderstanding 😭 please help me

[grand flax]

Why bannad me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grand flax.

[night cloak]

Pls open my account

[brittle rune]

Did you take action against MVPJaatGaming ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[olive dove]

You can check the status of your report from here:
https://docs.google.com/spreadsheets/d/1W6v_nWL5QNv6uCq2yr9F8nScb7Rm57XBKJr7wc0wlY0/edit#gid=747195621
You can refer to this message as well:
#chat message

[loud terrace]

im having a trouble

when i enter any match my ping was too high like 200-400ms but when i check my wifi it was fine

so why my ping is so high

[brittle rune]

I think you forget me? I given you that screenshot of that guys , he was changing thumbnail and title , I asked did you take action on him?

[brittle rune]

These guy

[olive dove]

I did not and the answer to your question is in the previous message.

[brittle rune]

Ok just confirm me that will you take action or not so I will start finding other cheaters

[olive dove]

Please do not make me repeat myself, the status of your report about this channel can be found through this link:
https://docs.google.com/spreadsheets/d/1W6v_nWL5QNv6uCq2yr9F8nScb7Rm57XBKJr7wc0wlY0/edit#gid=747195621

For further explanation about how such reports are handled you may refer to this message:
#chat message

Do some work, check those and you will find your answer.

[brittle rune]

Can you come little personal I will tell what I meant to say you

[loud terrace]

help me out

[olive dove]

what is your region?

[loud terrace]

asia

[olive dove]

Country?

[loud terrace]

Bangladesh

[silent slate]

Hello Support pls help i am not able to log in to pubg since last night i m getting this msg

[olive dove]

You can submit a report in #old if you're having higher ping than usual and your network connection is stable. You may also contact customer service via in-game settings for further analyzing and solutions.

[silent slate]

Pls support team help me to login in pubg

Pls can somebody check whats wrong with my id

How can i know if somebody has hacked my id

I m not able to login, it says “Account has been logged in with a newer version of the game and can no longer log in with older version. please update the newer version”

But there is no update in ios store, i have uninstall and downloaded again but same problem

I can login with my secondary id by not able to login with my regular id, i have lots of item purchased in that is and i just dont want my that id to be wasted pls assist me

[cursive pulsar]

i reported my teammate for killing me but his action didnt freeze, why?

[silk bobcat]

@silent slate thats not hacked thats a glitch dont worry

[radiant frigate]

I have the exact same glitch then, I tried everything, I just want to play

How can I fix it?

[silent slate]

But i am not able to play with that id and its a matter to worry

[visual bobcat]

Hello

Any gm help me please

Some hacked my Facebook

Any gm here can talk to me

[radiant frigate]

Those videos do not work

I tried all of them since yesterday

[silent slate]

I m using pubg in IOS device and most of this videos are for android

[umbral fog]

Hi

[spare bison]

please provide your question so that support can help you

[open cliff]

Hi) Today my small sister change server and i cant change back to Europe. Can you please help me?😩

[storm flume]

Please contact the customer service for further assistance, @silent slate.

[clear spindle]

You can change it back after the cool down period.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan tinsel.

[open cliff]

@clear spindle but i cant play if ping is 400..

[clear spindle]

Modifying the files may lead to account suspension, @silk bobcat. Please refrain from suggesting such.

You can ask your friends to invite you, @open cliff.

[silk bobcat]

@clear spindle ok but idk about that Matter i just suggested him YouTube

[open cliff]

@clear spindle we have already tried, but the ping are also much higher than they were in Europe. Is there any way to change the server in less than 60 days?((

[clear spindle]

It's something you should not suggest while helping, please report such videos in here: https://bit.ly/3soBavK

[clear spindle]

Unfortunately no.

[silk bobcat]

@clear spindle ok 👍

[open cliff]

@clear spindle sadly,but thanks for answer)

[silent slate]

Pls can assist me to resolve my issue

[silent slate]

Tried that as well, they just response to contact customer service ingame but how can i wen i cnt log in

[clear spindle]

You need to wait for an update to get access to the account, meanwhile please ensure that your social media accounts are safe and for further contact the customer service.

[silent slate]

Does it mean that somebody has hacked my account

[sick hull]

Yeah

Happened to me to just wait till you can login and unlink the hackers stuff

And then link your socials again

[silent slate]

Its a matter of concern

[sick hull]

I waited 21 days

Idk how hackers get into newer version how is that possible

[silent slate]

Is it my pubg id or social media account tht i have linked with pubg

[sick hull]

Your pubg id doesn’t change

[silent slate]

Wat i m trying to know is it my social media account or pubg account that got hacked

[sick hull]

Pubg

[silent slate]

I log in pubg through face book

[sick hull]

But they must’ve had your social media login and that’s how they got it

So you should change your Facebook passwrod

And after an update it should log em out cause the login they using wouldn’t have the same password

[silent slate]

When the new update will release

[sick hull]

I don’t know ask someone who works with pubg like customer service

[storm flume]

We currently do not have a specific release date for the upcoming update, @silent slate. Once we do, we will publish further information in #news.

[west sequoia]

No bro you should be logout your id in your mobile then you try to log me out all devices

[modest folio]

Hi

The quick chat audio is not in right lang for me anybody know how to fix

I want it to be Turkish (like my country) but it the language is still in inglewood

It is annoying

[night cloak]

My iphone 11 reseted itself while playing pubgm what caused this?

[ionic iris]

When will Vikendi map come back?

[exotic thicket]

Hello , a hacker broke into my account by stealing my Facebook , I unlinked the Facebook account but he has linked his email on pubg, and I cannot remove it , please remove the email .
To confirm you my identity my phone is : Rog Phone 3 Strix since February , my old device is One Plus 5T and I live in Romania .
Thanks for you and please unlink the email that is linked , the only linked account that I have access to is my Twitter.

[night cloak]

@exotic thicket have you tried to contact in-game costumer service for assistance?

[exotic thicket]

Yes, i tryed but didn't work

I don't have the first paytment for my account, but i have somen recently

[night cloak]

Did they reply

[exotic thicket]

Yes

[night cloak]

If they have replied please be patient until you get an respond.

[exotic thicket]

But they say to comfirm the identity of my acc, Like they say to add a picture of my first paytment

[placid elk]

why is the form not working ??????

[night cloak]

If they want that please try to provide them with it so the process of retrieving your account goes faster@exotic thicket

[night cloak]

Your google play /app store needs to be located in Turkey if you want Turkey voice pack. ( I was trying to get regional voice pack too).

[exotic thicket]

I still can login with Twitter

But the hacker has my FB and email linked to my account

I start to unlink the FB from my id

[sly halo]

Pubgmobile I love you

[exotic thicket]

But he still have acces with Email Linked

I mean This one

[sly halo]

You have removed yamraj in just 1 day. Just incredible

Tnx for help

[exotic thicket]

@olive dove

<@&481161015728406538>

[night cloak]

Please no need to tag moderator role refer to the message above

[exotic thicket]

Sorry for mention, but im scared to don't get ban to my ID🥺

[vagrant forum]

Only the in-game customer service can assist you with that issue, @exotic thicket. No need to mention the Moderator role for that.

[exotic thicket]

Ok...

[sly halo]

He have created one more instagram account to sell pubg accounts . Please help. He is selling illegally 😭😭😭@error403

[exotic thicket]

I didn't know that🥺

[sly halo]

Where is error???

[exotic thicket]

I know im anoying, but this guy still have acces to nu ID by Email Linked, im scared because he can play with Hack and ban my id

[sly halo]

Now is this new admin here????what happened to error??

@Yamraaj_YT . This is his telegram account. Check this. Please admin. He is illegally selling pubg upgraded guns accounts and tons of uc

@Piston please help

[little cliff]

Error is community team, Admins are different from her. They will reply back to you when they can

[modest folio]

I am in turkey and that’s what my region is

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sly halo.

[sly halo]

The main income for yamraj is from his telegram. He is illegally selling pubg accounts and tons of uc. Check his telegram piston .

[celest shadow]

Be advised that the form is closed until May 3, 2021, you can report the Instagram account right after.

[sly halo]

What about telegram than??

I want to report his telegram

[celest shadow]

You can report Telegram channels to http://cheat-collect.pubgm.cc.

[sly halo]

I reported yesterday

But nothing happened to telegram

His instagram and youtube is removed by pubg. That's excellent.

But I want pubg to remove his telegram

[celest shadow]

You just need to be patient.

[sly halo]

Can I report his instagram now??

[celest shadow]

Read my previous message, @sly halo.

[sly halo]

He created new Instagram account

[placid elk]

you also know i also know reporting telegram to remove is useless on that link

atleast for these pubg accounts and uc selling you should do something so that these channels gets deleted

[sly halo]

Ok it's closed then .. ok 👍

[placid elk]

i understand you are not banning telegram channel who are selling hack as to monitor them

[sly halo]

Yes bro

They are not banning telegram

[storm flume]

Please avoid going off-topic, @placid elk and @sly halo. You may have unrelated conversations in #chat.

[sly halo]

Ok mam sorry

Goodnight

[placid elk]

i want to talk to you in private can i ? @celest shadow

[celest shadow]

Feel free to send me a message privately.

[pine isle]

Ok so hear me out

PUBGM has chromebook support

But when you start it up on a chromebook, you get insta-banned

[placid elk]

i cannot dm you please see your settings

[celest shadow]

You should check if you have enabled your own direct messages for this server, @placid elk.

[pine isle]

Because apparently you're using an emulator with issues

So, what gives?

[celest shadow]

Do you have a screenshot that states PUBG MOBILE supporting Chromebook?

[pine isle]

You can download PUBG on a Chromebook from the Play Store, and old articles state it being valid. More recent articles state my same issue.

[celest shadow]

We only recommend players to use the Gameloop emulator to play PUBG MOBILE.

[pine isle]

There is no emulator

The device can run PUBGM. PUBGM thinks you're using an untrustworthy emulator

Check Reddit, there are many similar cases

[alpine fog]

Hello, this form is closed for everyone until 3 May?

[celest shadow]

Yes, @alpine fog.

[alpine fog]

thanks!

[prime breach]

Hi 🙋‍♂️

[celest shadow]

According to our #faq, we only recommend that you download (and play) PUBG MOBILE from the Google Play Store and AppStore, with Gameloop as the exception for emulator players, @pine isle. Any other third-party, unauthorized, unofficial and/or unsupported emulators on the market or operating system(s) for that matter are not recommended or permitted to run the game.

Hello, @prime breach. How can we help you?

[prime breach]

Piston my another discord account muted how to make unmute

[versed marten]

Hello, my account was banned although i didn't used anything! Please review the ban!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed marten.

[celest shadow]

Please use #discord for further assistance, @prime breach.

[prime breach]

Okay thx

[paper owl]

Suddenly i got this pop up..but i didnt use any of the hacks..may i know why this pop up appears..

[celest shadow]

We recommend that you read the notice carefully before selecting Agree, @paper owl. As you have acted suspiciously in the past, the fair competition notice appears on your account to ensure that you acknowledge and agree to not violate the user agreement or you will be suspended for up to 10 years. The security team will continue to monitor your account and will implement strict security verifications.

[paper owl]

We should not give agree???

[celest shadow]

You should select Agree after reading the notice.

[paper owl]

If we got banned for 7 days before..this notice will appears???

[celest shadow]

Yes, @paper owl.

[paper owl]

Its just a notice to be safe ryt??

Because am so afraid to open my account because of this pop up

Hlo

[celest shadow]

Yes, it is just a notice for you to avoid repeating any behaviour that can lead to a violation of PUBG MOBILE's terms of service, @paper owl. If you agree to it, you must always abide by the user agreement.

[paper owl]

Thank you soo much @celest shadow .thanks for your help

Sorry for disturbing you again.Will using of dns leads to ban

[celest shadow]

Use of DNS will not lead to a suspension. Please refer to subpoint 4.3 in #faq for further instructions should you want to change your DNS settings.

[paper owl]

Seriously am helpless.sry for that@Piston

[celest shadow]

Please do not apologise, we provide community support for PUBG MOBILE and will do our best to assist you.

[paper owl]

Thank you soo much for your help and support @celest shadow

[brittle rune]

Form is close how to report these hacker?

[brittle rune]

@celest shadow

[celest shadow]

You can report it through the form when it opens up again.

[hollow mountain]

@celest shadow People using latest config no recoil hacks and u guys are chilling 😭😭

[olive dove]

You can report it through the form when it opens up again.

[zealous turret]

don't worry bro configs get patched fast 💯 @hollow mountain

[tame sable]

Помогите востановить аккаунт, надо связаться как-то с модератором

[storm flume]

Please do not use languages other than English, @tame sable. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan bone]

My ID got banned for 10 years. I have never used any hacks but have used gfx tool. Can using gfx get you banned?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @cyan bone.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan bone.

[zealous turret]

yes GFX can get your account terminated @cyan bone

[tame sable]

Help restore the account, it was linked to FACEBOOK, but I deleted it and cannot restore

[vagrant forum]

You deleted the Facebook account and it was the only social media linked to your game, @tame sable?

[forest mural]

Hello

my account take ban for 7 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest mural.

[zealous turret]

Did you happen to play with a known cheater?@forest mural

or did you download a modified game

[tame sable]

@vagrant forum No, there was another one, but it was also deleted. There are purchase receipts uc in play market

[vagrant forum]

If you cannot access or have deleted the linked social media accounts then it is not possible to recover your game account. You may still try contacting the in-game customer service as your last resort, @tame sable. We cannot help you with account related issues here.

[hollow mountain]

And how much years ban they get🙄🙄

[crystal flax]

I got banned 2 times in a same day within 10 minutes.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal flax.

[humble delta]

Hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @humble delta. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[humble delta]

Ok @celest shadow

[candid orbit]

Yesterday, I killed a hacker how I get to know the id, his username was written on stylish. Unable to search.

Please consider & implement feature of character id after death enemy on crate box.

#feedback-bugs

[vale glen]

Hello ..
When i log in with twitter .. the game is restarted.. what should i do?

[night cloak]

@onyx cairn useless

[eternal arrow]

If you teamup with players in solo
Can we get a ban?

[olive dove]

Please use #old to suggest this.

[olive dove]

Teaming up might get your account suspended.

[olive dove]

elaborate please?

[candid orbit]

Thanks for remind me.

[vale glen]

@olive dove
لما بعمل تسجيل باستخدام تويتر اللعبه بتعمل ريسترت كاني لسه بفتحها من اول جديد فاهم

[storm flume]

Please do not use languages other than English, @vale glen. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vale glen]

@olive dove
Check dm plz

[open mason]

Wow playing legitimately and getting banned for what I never did or what can be never be done on ipad...

[eternal arrow]

Suspensed for how many days?

[gleaming coral]

Unfortunately, I and a group of people who are not getting help will file a lawsuit We will not leave the matter unless we are able to obtain our accounts within a short period of time from a day to a week What is this neglect A big company that cannot help its employees for how long? We will not leave it until we get our right We put a lot of our money on our accounts Then an unknown person came, and I don't know how he was able to access my account and take it so easily Many official complaints have been sent from the game, but there is no response I have two links to access my account Also, the thief account, which I can not unbind, and also enter the game because it raised the game version What is that? How does that happen We will never leave the matter and we will file the case against the company and its employees

[fierce night]

it just error lol everyone got it

i want to report a streamer team uping in solo with cheaters in live how can i

[open mason]

@fierce night I was so close to conqueror and this happened

[fierce night]

same with my friend ace 5 stars he played one tdm and he got it 😂

there is nothing you can do just start from 0

[open mason]

I hate it

[gleaming coral]

I just want one person now to contact and give him all the proofs to get my account back

[open mason]

I am deleting this

[fierce night]

same words he said after got the ban and started playing again 1 sec after his account back 😂

[open mason]

I am not

[olive dove]

The penalty for repeated teaming-up behaviors depend on the circumstances. In general, the penalty will increase with the number of violations.

[primal acorn]

Hello @everyone

I got ban for 1 week

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal acorn.

[olive dove]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

[olive dove]

Please refer to the PUBG Mobile terms of service that you signed and agreed on when you created your account.
https://www.pubgmobile.com/terms.html

Specifically the account part, here:
"You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and our services, and (ii) all use of our services under Your Account. You must promptly notify us if you know or suspect that Your Account or its password have been compromised. We will regard all use of Your Account as being by you, except where we have received and acknowledged your notification to us regarding Your Account and/or its password being compromised.".

That being said, you may follow up with the game customer support for further assistance.

[open mason]

Ok

[unreal tendon]

Unfortunately, I and a group of people who are not getting help will file a lawsuit We will not leave the matter unless we are able to obtain our accounts within a short period of time from a day to a week What is this neglect A big company that cannot help its employees for how long? We will not leave it until we get our right We put a lot of our money on our accounts Then an unknown person came, and I don't know how he was able to access my account and take it so easily Many official complaints have been sent from the game, but there is no response I have two links to access my account Also, the thief account, which I can not unbind, and also enter the game because it raised the game version What is that? How does that happen We will never leave the matter and we will file the case against the company and its employees

[gleaming coral]

How can I know how he was able to access my account? I fell asleep and woke up and found everything was gone The account is blocked and stolen But internal linking and Twitter Is anything too much? I have all the proof you require I wrote to customer service but they say I should wait 60 days Do I wait and see my account go away and I can't do anything because of you?

[storm flume]

Please contact the customer service for further assistance, @unreal tendon.

[olive dove]

The customer service receives an enormous number of requests every day. It takes time to review all of them. We kindly ask for your patience and understanding while they get to your request.

[gleaming coral]

Do I have patience to reach my request when it is too late and I can no longer access the account?

If there is anyone here who wants to join the group to file the lawsuit, send me a message

I only want one person, send him all the proofs, make sure that the account is mine, and unlink the thief's account I just don't want to wait for customer service for a long time

[heady bloom]

If I join would you give me a kiss??

Just kidding

[hazy turtle]

My weapon skins disappeared, can someone help?

[heady bloom]

How many witness do you need??

[night cloak]

Have you downloaded the weapeon skin ??

[hazy turtle]

Yes

[olive dove]

If you do not have a question to ask please move to general chat.

[heady bloom]

@hazy turtle do you still have it?

[night cloak]

@hazy turtle wym by dissapeared ??

[heady bloom]

Where's the moderator here

[hazy turtle]

So what happened is I got a skin from rp on Thompson, collected it and it wasn't in my inventory

[night cloak]

@hazy turtle this season there isn't an Thomson skin in RP

[hazy turtle]

…

Well nevermind not from rp

[storm flume]

Please avoid going off-topic, @heady bloom. You may have unrelated conversations in #chat.

[heady bloom]

I had a something to complain regarding the beta test server. The match starts took me hours to wait. Can't you just give me bots to fight with instead of finding players for the match??

[hazy turtle]

Well anyway I had a skin on Thompson for a while then it disappeared

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @heady bloom.

[hazy turtle]

I had PERMAMENT skin on Thompson from creates

It disappeared

Idk why

[olive dove]

Do you have any proof? like a screenshot for your inventory with this skin in it.

[hazy turtle]

Unfortunately no, but it was like Christmas theme one

I didn't think it would be important to take a photo of it

[olive dove]

Got it, will try to confirm with others who have the same skin and see if something similar happened to them or not. Thank you.

[hazy turtle]

Ok

[gleaming coral]

replay to me 👌

[blazing swift]

You were already answered by an admin.

[olive dove]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[gleaming coral]

If someone is reached without contacting customer service

So I want to reach someone without contacting customer service

[olive dove]

Your only option is customer support, please do not make me repeat the same answer over and over.

[gleaming coral]

ok can you talk with me in private 5m

[olive dove]

Sure!

[pastel venture]

Hey, I'd really like to buy some uc via the uc station so I can get some rewards, but it doesn't work! Please help!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral inlet.

[smoky horizon]

I found a video that the account is also having the same problem. But the guy doesn't speak English and much less in Portuguese, so I don't understand anything.

Pugb support didn't help me

[elfin canopy]

We wouldn't recommend you to configure or modify in-game files, it may lead to account suspension.

Please contact in-game customer service and wait for an update.

[sudden pine]

Hi. Does enabling extreme framerate with config file cause ban?

[olive dove]

The event is working fine and it won't end till May 3rd. Please restart your game and check that the event loads properly.

[pastel venture]

I have. I have also signed out, repaired client, and signed back in

I have also signed in with twitter on a different account altogether

Same issue

[olive dove]

Yes, modifying game files can result in account suspension.

[elfin canopy]

Yes, it may lead to suspension. We wouldn't recommend doing such.

@pastel venture, what is your region?

[pastel venture]

I also tried using a VPN to make my ip show as usa but that also didn't work. I'm in Canada, regardless

[olive dove]

What is you region/country?

[pastel venture]

I'm in canada

[olive dove]

Contact in-game customer support regarding the issue, they will assist you further.

[pastel venture]

Alright thank you. I just don't understand lmao!!

[olive dove]

Something like this:
https://media.discordapp.net/attachments/481200416349224980/831598841967018074/Screenshot_20210413-213053_PUBG_MOBILE.jpg?width=1366&height=670

[spiral remnant]

Why pubg mobile or tencent give strick on YouTube of pubg mobile video

[olive dove]

#questions message

[slate crystal]

There is no update in App Store!!

[spiral remnant]

@lime juniper why give strick who sale pubg id?

[slate crystal]

Can anyone help me please?

[torn jasper]

@slate crystal this is glitch I think redownlode the full game

[slate crystal]

are you sure

[spiral remnant]

@slate crystal you need 1.1.1.1 dns and restart because of small update it not login

[torn jasper]

Sometime it happens when you use file changing hacks

[slate crystal]

What is 1.1.1.1 dns ?

[slate crystal]

My account has been hacked now ):

[torn jasper]

😶

[hallow gulch]

A DNS is the short for domain name system and is used for failed/continuous interrupted downloads and much more in PUBGM.

[slate crystal]

Ok in my case what should i do?

[pastel venture]

I provided a screenshot, now what?

[hallow gulch]

Your account has been accessed through a modified version of the game. Meaning, the only way to fix your issue is by waiting for the next update which will help correct the difference between both updates. We suggest you secure your social accounts, by changing the passwords, turning on 2FA or doing a quick checkup, @slate crystal.

[hallow gulch]

Patiently wait for CS to reply.

[pastel venture]

Lol it's cs. I don't expect a reply at all let alone before the event ends

It's a bummer too

I wanted to buy uc too

I thought the station thing would give me some sort of rebate

[whole citrus]

help

[hallow gulch]

You have around 6-7 days until the event ends, Surely customer support will reply by then, @pastel venture.

[slate crystal]

My account is hacked, and the hacker login by modifying version to link his social media accounts, can you help me? I can only login by my email

[potent plaza]

Can anyone tell me how to get M416 Glacier

[pastel venture]

Two months ago when I joined a custom room and my server glitched to EU for two months I contacted them. Didn't get a reply.@hallow gulch

[potent plaza]

Oh Sorry to hear that

[hallow gulch]

We are unable to assist you with this being discord staff. Please contact customer support for further assistance.

[hallow gulch]

A lot have faced that specific issue. It's okay if you send them a small reminder in case it took more than expected.

[pastel venture]

I did. A week later. I just played on EU for two months.

[hallow gulch]

The glacier m416 can be found in classic crates, it depends on your luck whether you get it or not.

[pastel venture]

It automatically reset a while back

[tired field]

I want to know fre days ago from my account uc dediction was happen how much will be cut from my account please tell 😭😭😭

[hallow gulch]

The amount that has been bought from illegal resources will be deducted. Refer to the amount you bought.

[old rune]

Happened to me too a couple weeks ago :(

I was told we have to wait till next update

[slate crystal]

What did you do?

[tired field]

From where i get know how much is illegal?

[old rune]

Theres nothing i can do other than change my passwords and wait

[hallow gulch]

From the app/website you have illegally bought the UC from.

[old rune]

I did email support but thatll take loads of time to get a response it seems

[tired field]

I buy from midas buy

😫

[slate crystal]

🤦🏻‍♂️

[pastel venture]

@olive dove would deleting pubg altogether and reinstalling fix it?

[hallow gulch]

Please contact midasbuy support for assistance.

[hallow gulch]

No harm in trying.

[pastel venture]

I might miss scrims tho

[tired field]

Bro my other account het ban 1 year ago

[west tendon]

what does it mean i cant upgrade my m16 whY?

[hallow gulch]

Try repairing your game.

[west tendon]

ok

[pastel venture]

It worked!

[round blade]

If some send me friend request I can't see there friend request. I have only 35 friends

[pure panther]

Hey, I’ve submitted the form for the need of Tournament rooms for my upcoming Tournament. Is there any other method I can try for attaining such room cards? Or how long may it take for them to review my submission?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet marsh.

[glacial saffron]

@lime juniper @polar marsh He is promoting his brother telegram channel in his YouTube videos he uploads pubgmobile gameplay videos in his every video he has given his brother telegram link which is swarg store they sell carding uc there with login to guys in cheap rates here is his YouTube channel name Thor gaming and his video link https://youtu.be/uekq8twUCuY after 58 sec he is promoting uc carding seller and here is his brother telegram link https://t.me/swargvip and in his every video mostly he is promoting him day by day and in his description he has given his link also kindly look in this matter

[elfin canopy]

Wrong place to look for money, @dreamy obsidian. Please do not repeat this.

[gleaming coral]

anyone can help me

[storm flume]

Please contact the customer service for further assistance, @gleaming coral @charred bane.

[gleaming coral]

i want talk with you in private please

[storm flume]

Unfortunately I cannot.

[vocal reef]

He is selling uc in INDIA

Ban him

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vocal reef.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

No. It is against the Terms of Service of PUBG MOBILE, @night cloak.

We're not unless they violate the rules.

[floral plume]

@lime juniper https://youtube.com/channel/UCkOAiFTxgnL6JJEHhblaC4g
Cheating channel

[dreamy sequoia]

banned account urgent

Hi
My id 5191765336
My level 75 i play from season 3

My account has been banned without evidence that I used a cheat program. I have never played with a hacker program. I play the game on a Phoenix emulator because my device is weak and the game is loaded on my Mobily. Please reconsider the ban applied to me, which reached ten years, and return my account to work or reduce the duration of the ban because I did not play with hacker
I do many reports for cheating and they got banned
Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy sequoia.

[safe cypress]

@polar marsh is this the right section for unfair bans?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe cypress.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @floral plume.

[floral plume]

It says to ping Error 403

[clear spindle]

That is for the livestream reports, you can report the channel after May 3, 2021.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale raft.

[clear spindle]

Google it.

[bright ermine]

These guys are promoting shady Insta handles ( OWNED BY THEM ) selling “CHEAP” UC ( CARDING and SCAMMERS ) . These guys are misusing their huge following and misleading their followers into these things who later end up getting scammed. Please take required action ASAP. 🙏🏻 @lime juniper

[marble kindle]

Hello
ID: 5205252369

I was given a ban on the my account date 03-04-2021
I want to know why?
Especially since I did not use or violate any laws in the game, and follow the system well.
I want to know why my account has been bannded.
Please reconsider the matter, and take the right thing to do with me, because I was wronged in this position.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble kindle.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @bright ermine.

[glad hound]

Hey

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad hound. Remember to read through #faq before asking questions in the support channels.

[glad hound]

One of my friends has a lot of copyright in the YouTube channel

Any reason

[clear spindle]

He can mail the claimant.

[glad hound]

He did not do any hacking content, only told tips and tricks.

[golden pilot]

@clear spindle Hello

[glad hound]

His channel has been terminated

[clear spindle]

Please mention the channel in #discord and wait patiently for a reply from the community team, @glad hound.

How may we be of assistance, @golden pilot ?

[glad hound]

Okk thankyou

[golden pilot]

Any hacker hacked my pubg I'd

Linked to Facebook

Now i want to unlink

[clear spindle]

Please contact the in-game customer service and explain your issue in there.

[golden pilot]

How ??

[clear spindle]

In-game Settings and from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

[golden pilot]

After opened customer service

[jovial notch]

Hello i hope everyone having a great day
So my account has been hacked and i have got bqck my social media that was hacked but i can no longer log into my pubg account and i know every information about my account anything possible is there anyway that i can get back my account ?

[storm flume]

Please contact the customer service for further assistance, @jovial notch.

[jovial notch]

I did

But they said get back your hacked account and reach us back

But they had no more reply after that

[clear spindle]

If you got the access to social media account, then start a new conversation with them.

[jovial notch]

So create a new account with my social media ?
Because they unlinked my social media !

[clear spindle]

You'll be able to find an query related to that or from the top right you can start a conversation with them.

[jovial notch]

I had my phone number linked and email and facebook and gmail they got access to my facebook account and now everything is gone

Its like i have never had an account

[clear spindle]

You might need to follow up with what the in-game customer service has instructed.

[jovial notch]

I created the account on my gmail and i know the exact day and the payment screenshots and everything

@clear spindle sir i do everything they asked but they still reply with an empty mail

[clear spindle]

Following up with the in-game customer service is the only option as we cannot help you with account related issues in here.

[celest shadow]

You should refer to the pinned messages of this channel for further information, @hollow widget.

[tepid scroll]

Can i use XY Game Booster? for gaming?

[hollow widget]

@bright ermine @bright ermine
In this case anyone can make these kind of instagram and tag any big creators , so you are saying that everyone from india will be get banned by these fake pics ?? So i can create a PUBGM UC SELLING page and write down owned by mortal , scout , dynamo , so their insta will be gone ??? This is sick man , @lime juniper please make sure if this even is right information , as this is an opportunity for haters to crawl out 👍

[hollow widget]

Thanks for letting me know

🙏🏽🙏🏽

[celest shadow]

We recommend that you use the game booster that is native to your device.

[tepid scroll]

Okay thank you

[normal magnet]

I Can't Open My Pubg Mobile Global Version

I can't even login to it

[high frost]

can you state your problem more clearly so that team can guide you easily

like what notice was it showing when you tried to login

[fervent isle]

Is there a way to log out of all devices on the game yet? I have someone who continues to access my account and play games, change my layouts, delete/add friends etc. which is annoying but now they have used cheats and my account was banned for 3 days. I want to ensure that next time I am able to login I can prevent this person from accessing my account anymore. I’ve already changed the password to my linked account as well as adding 2 factor authentication to the account just to be safe but if they have my account already logged in I fear they will cause my account to be banned permanently.

[clear spindle]

Settings > Logout and this:

[fervent isle]

This is live on the full version?

[normal magnet]

Login error restricted area

[clear spindle]

@normal magnet the game is not available in your region.

[fervent isle]

I saw a YouTube video showing this as an option on the beta app

[normal magnet]

Why

[clear spindle]

It's available on the global version of the game.

[fervent isle]

Perfect

Now that I think about it this ban might’ve been a blessing in disguise because that will automatically log out of all devices as well correct?

[night cloak]

How long does a season usually last

[normal magnet]

But I have spent money on it

[eternal arrow]

2 months @night cloak

[normal magnet]

My friends play it with out any problems

[clear spindle]

Yes it will logout from all device.

[fervent isle]

Alhamdulillah 🤲🏼

Thank you for your help

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here,@normal magnet we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[livid totem]

My account is hacked and I cannot access it due to the game issuance raised

[normal magnet]

But my friend play it

Without any probs

Why

[clear spindle]

I cannot help you with that.

[clear spindle]

Contact the in-game customer service.

[white thicket]

Hi PUBG, my account has been banned, I am calling for the ban to be lifted because I am an honest player and I have not violated the user agreement, please reconsider blocking my account, thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white thicket.

[livid totem]

I cannot log into my game account

[clear spindle]

You can contact the in-game customer service from the login page [ HELP ].

[livid totem]

But the hacker threatens to block the account if I don't pay him the money

I don't have more time

[high frost]

NO.It is against PUBGM terms and conditions

[clear spindle]

We cannot help you with account related issues in here, contact them via in-game and wait patiently for a reply, @livid totem.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @wide swift.

[clear spindle]

Report the channel in the form when it's available.

You can check the browser history for the link.

[celest shadow]

You may report the channel to the aforementioned form when it is available again, @wide swift.

You can delete your own messages.

[wide swift]

hey do u know cybersquad?

[storm flume]

Please refer to this channel's pinned messages for further information, @wide swift:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wide swift]

mr cybersquad

[regal barn]

are there administrators here?

I need the help of an administrator

[celest shadow]

Hello, @regal barn. How can we help you?

[wide swift]

@celest shadow i want to ask something about mr cybersquad
am I allowed to ask?

[celest shadow]

Please refer to the pinned messages of this channel for further information, @wide swift.

[regal barn]

my account was hacked and linked to vk

[wide swift]

community support of PUBGM

[storm flume]

Please contact the customer service for further assistance, @regal barn.

[celest shadow]

Feel free to click the link below to be redirected to the message, @wide swift:

#questions message

[wide swift]

@celest shadow thnx i was not able to find pins

@celest shadow is there any way for Mr cybersquad to make his channel safe

i meant not terminate

everyone knows wht he did but

@vagrant tulip r u mod

?

[celest shadow]

Stop asking about it here.

[wide swift]

@Piston#758 sorey

i want to help him legally

[celest shadow]

All your questions have been answered by this pinned message, @wide swift. If you keep repeating these questions, we will be forced to suspend you from the server.

[wide swift]

no,sorry sorry

i will not ask

[weak bear]

@celest shadow just to confirm midasbuy is a legit website right??

[celest shadow]

We recommend that you purchase UC from the in-game system or through https://www.pubgmobile.com/pay.

[weak bear]

Thanks

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @potent sorrel.

[potent sorrel]

Done

[night cloak]

any moderator on ??? i need a help

[wide swift]

@night cloak wht happened i m not mod though

[night cloak]

how can check my emulalot version ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[rotund marlin]

Why can’t I move my screen while hipfiring

Only happens during hipfire

[thorn apex]

it's a bug, you can fix it by resetting sensitivity

[rotund marlin]

ok thanks I’ll try it

how do u reset ur sensitivity @thorn apex

[thorn apex]

if you have your sensitivity uploaded to cloud, you can reset sensitivity to default and use uploaded settings

[rotund marlin]

but how do u reset them

I don’t see an option

[thorn apex]

you may find that option at the bottom of sensitivity settings

[rotund marlin]

nvm I fixed it

thanks a lot @thorn apex

[oak lagoon]

Hello, PUBGM is stuck loading in the lobby after signing in please assist.

[night cloak]

Could you share a screenshot please, @oak lagoon?

[wide swift]

@oak lagoon

i m not mod but i think i can help

r u Indian

[rocky spear]

Just want to ask.. my friend acc had been ban for 10years because killing teaming (12players) .. his acc had been report due hacking/cheating.. but my friend don’t hacking/cheating.. any solution ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rocky spear.

[night cloak]

You do not need to be a moderator to help, @wide swift. This is a community based channel.

[oak lagoon]

My game was fine before I woke up,but now it is stuck in an endless loop loading.

[wide swift]

@oak lagoon @oak lagoon r u Indian?

[night cloak]

Have you tried a different internet connection, @oak lagoon? Your connection seems to be unstable.

[wide swift]

yeah

[night cloak]

I wasn’t asking you.

[wide swift]

@night cloak i know

i was agreeing with ur reply

[night cloak]

Okay. That’s not necessary.

[wide swift]

his connection would be weak

[oak lagoon]

No not in India, and yeah I tried changing Wifi/Mobile Data

[wide swift]

i also face loading screen problem

but i wait some time then its it's gone

[night cloak]

Have you tried changing your DNS setting, @oak lagoon?

[wide swift]

wht does that mean? DNS

[oak lagoon]

Yeah and Vpn as well nothing.
I tested my internet connection on YouTube and it's fluently at a good pace

[night cloak]

Kindly try restarting your device, @oak lagoon. If that does not work I’d try re installing PUBG MOBILE.

[floral plume]

@lime juniper https://youtu.be/me_ziD5HnL8
Live stream hacker

[oak lagoon]

Thanks for the assist.

[night cloak]

No worries! If you still require assistance after trying what is listed above please do come back. 😄

[rustic condor]

Hello

[night cloak]

Hello, @rustic condor. How can I be of assistance?

[rustic condor]

im linked with 2 accounts in pubg and one of them got hacked,what can i do? I really need some help

I still can log in

But i have to wait 21 days

[wispy blaze]

hello i need help can someone in charge take care

[floral plume]

Remove this team fast

[night cloak]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @floral plume.

[night cloak]

Kindly state your issue and someone will assist you shortly.

[night cloak]

One of your social media’s has been hacked?

[rustic condor]

Yeah

The Twitter one

[floral plume]

It says to ping @lime juniper for live stream

[wispy blaze]

I bought unkown cash in the game but it was not added to my account

[night cloak]

Kindly contact Twitter support to gain full control of your account, @rustic condor.

Kindly wait a few hours, @wispy blaze. If you still do not receive your UC contact in-game support for further assistance.

[rustic condor]

Thats the problem,i cant
Because the hacked changed the username and the password

And now i dont know any of them

[rustic condor]

Hacker*

[night cloak]

You may contact in-game support to have the Twitter link removed, @rustic condor.

[wispy blaze]

How can I contact in-game support

[night cloak]

Kindly refer to #faq subpoint 5.4, @wispy blaze.

[wispy blaze]

thanks

[night cloak]

Apologies. 😅 kindly wait patiently for errors response.

[oak lagoon]

After I restarted my phone the issue is resolved thnx m8.

[floral plume]

Okay

[night cloak]

No worries, @oak lagoon. Have a great day ahead! 🤗

[rustic condor]

I did that already ,so i have to wait,right?

[night cloak]

Correct.

[rustic condor]

One of the agents will contact me?

[night cloak]

If you’ve contacted them correctly, then yes.

[rustic condor]

Okay,thank you soo much

[floral plume]

@night cloak kindly dm them about the live stream

[rustic condor]

Thats the only way to unlink the account?

@night cloak

[clear spindle]

That's the only way.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift wind.

[clear spindle]

@lime juniper will remove those when available.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

?

[sly halo]

Hlo guya

[night cloak]

Hello, @sly halo. How can I help?

[sly halo]

The guy had created another youtube channel now. He is selling in that channel now.

And created another instagram too. How to report

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sly halo.

[celest shadow]

You can report when the form is available again.

[sly halo]

Ok

[night cloak]

Hi, excuse me How can I report that my son changed me to a wrong server.

[celest shadow]

You will need to wait 60 days before you can switch to another server. Please be careful next time.

[night cloak]

They can’t manually change it back?

[celest shadow]

No.

[night cloak]

Will i get banned if i use dns 1.1.1.1 app for playing pubgm

[celest shadow]

Please refer to subpoint 4.3 in #faq for further instructions if you want to change your DNS settings, @night cloak.

You will not be suspended for using a DNS.

[night cloak]

Can i use dns for match making

[celest shadow]

Yes, you should be able to.

[hazy fossil]

@celest shadow These guys are promoting shady Insta handles ( OWNED BY THEM ) selling “CHEAP” UC ( CARDING and SCAMMERS ) . These guys are misusing their huge following and misleading their followers into these things who later end up getting scammed. Please take required action ASAP. 🙏🏻 @lime juniper

[south jetty]

Please help me pubg mobile

[celest shadow]

You do not need to repeat your reports here, @hazy fossil. Once is enough. Error 403 will respond to you in due time.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @south jetty. Remember to read through #faq before asking questions in the support channels.

[south jetty]

Someone hack my twitter and delete my twitter account
My pubg account only link with Twitter

[celest shadow]

Please contact the customer service in-game and the customer service of your social media account in question for further assistance, @south jetty:

▫️ https://help.twitter.com

[feral gazelle]

My my I'd got banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral gazelle.

[night cloak]

I'm trying to solve missions in a duo or solo because I push rank in the squad, but he won't let me enter the match, I have to wait 3-4-5 minutes and when that time passes he won't enter the match.

These guys are promoting shady Insta handles ( OWNED BY THEM ) selling “CHEAP” UC ( CARDING and SCAMMERS ) . These guys are misusing their huge following and misleading their followers into these things who later end up getting scammed. Please take required action ASAP. 🙏🏻 @lime juniper @celest shadow

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[celest shadow]

You can report it through the form when it opens up again.

[night cloak]

bruh 100+ mill players and i cant enter a match lol

[floral plume]

@celest shadow @lime juniper again the cheater started livestreaming https://youtu.be/8jLHXIJh3IM

[celest shadow]

Please be patient and let Error 403 handle your report. You do not have to repeatedly mention us, once would be enough.

[floral plume]

@celest shadow the old video got striked.but the cheater again started a new live streaming. So I reported :)

[night cloak]

Why don’t I have the delete account button in my settings?

[south jetty]

Someone hack my twitter and delete my twitter account
My pubg account only link with Twitter

[night cloak]

The delete account feature is only for users who’ve created their account in the EEA region, @night cloak.

@night cloak EEA privilege, thanks

[south jetty]

Pubg ipad view mean hack

[night cloak]

EEA Laws*. I believe.

[south jetty]

Please check this image

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @south jetty.

[rustic condor]

I came back,because the hacker from the twitter account is in my pubg account now. Can i ban my account for some days or Something to dont let him to be in the game?

[rotund marlin]

how do u change ur sensitivity to 4 fingers my is stuck on 2 and I cant play

I put it on 4 and it doesn’t save

[night cloak]

yeah and?

Stop

??

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

Please refer to the private message from @polar marsh for further information, @oak shore.

[south jetty]

Please ban back channel

[sick shale]

Please report it via this form https://bit.ly/3soBavK on May 3.

[south jetty]

What is release date pubg mobile india

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @south jetty.

[potent sorrel]

can i Play Pubg with vpn in India?Any Ban issue please Explain

@sick shale sir

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @potent sorrel.

[steel portal]

Hello

Where i can report youtube channel that tries to sell pubg account??

Please give me that form link

<@&481161015728406538>

@celest shadow

[night cloak]

Please report it via this form https://bit.ly/3soBavK on May 3.

[steel portal]

Ok

[steel portal]

Many people in india are still playing pubg and also very big content creators. Is it illegal?? I mean can they get ban

Many of ios players are also using vpn to play

[devout barn]

Hello
Where i can report insta accounts who sells pubg accounts and pubg UC in a illigal way..???

[steel portal]

<@&481161015728406538>

I know u cant ans any questions related to pubg india but still can they get ban if they play using vpn or without vpn?

Hello???

[devout barn]

These guys are promoting shady Insta handles ( OWNED BY THEM ) selling “CHEAP” UC ( CARDING and SCAMMERS ) . These guys are misusing their huge following and misleading their followers into these things who later end up getting scammed. Please take required action ASAP. 🙏🏻 @lime juniper @celest shadow

[celest shadow]

Stop repeating these questions here, @devout barn. You have posted it once, and that is enough.

[steel portal]

@celest shadow can u ans my question pls then

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @steel portal.

[woeful moth]

How i fix that?!

[wide swift]

wht is this?

[woeful moth]

They take 8400UC

From my account

[floral plume]

When going to remove the video

[wide swift]

u have done refund

@floral plume

video remove hua?

[woeful moth]

No they didn’t

[wide swift]

can u translate what is said?

[storm flume]

Please contact the customer service for further assistance, @woeful moth.