questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north sand.

[languid sedge]

@night cloak

Can you help me

I have All Guide The account It's my account

My account Linked to my online account And Facebook Just But the hacker right Now The version has been increased I fear for my account Two years Of playing

Now I want help, I couldn't reach an operator to take a little time to get my account back

[night cloak]

Your only option is to contact in-game support, @languid sedge. Unfortunately we cannot deal with account related issues here inside discord. Kindly wait patiently for in-game support to assist you.

[wise jetty]

Is there is a ban on ping in Iran... I moved here for work .but unable to play can anyone help??

[languid sedge]

Thank Beautiful words I was opening my account Enter Send multiple messages But no answer And now Hacker Account hacked The account And hacked Even the game This version Not for a company PUBG Mobile

[night cloak]

I understand your frustration, @languid sedge. But account security is your responsibility and no one else’s in the future ensure you take better care for the safety of your account. In the mean time you may contact in-game support as repeating yourself here does not change anyone’s answer.

[analog fable]

does the tier protection event work for Conqueror tier?

[night cloak]

I believe so yes, @analog fable. Remember you’ve to be teamed up with friends.

[analog fable]

Alright, thank you so much :D

[night cloak]

I believe so, @analog fable. If I’m wrong don’t stab me. 😅

[languid sedge]

@night cloak But my account is linked gmail facebook play game
Hacker Put in my account Twitter Because it was removed play game

[night cloak]

Contact in-game support we cannot help you. Repeating yourself does not grant me the ability to assist you any further with this matter.

[languid sedge]

Permissible Send Here Video
You were sent to the hacker@・Viasy・#7877

@night cloak Sorry for bothering

[night cloak]

Not bothered at all, @languid sedge. Sorry I could not provide the assistance you required. Have a splendid day/night ahead. 😄

[celest shadow]

If you are unable to access the game, please contact your Internet service provider. If this is not the case, then the game may not be available in the country.

[languid sedge]

I entered the game My friend's account I just want to send it

You too brother . after two years From the PUBG Mobile game first Once I am exposed To his problem No one helped me See The video And you know Why I ask for help

@celest shadow the problem The hacker enters My account And me I can not

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @languid sedge. You can use the Help button from the login menu.

[night cloak]

Help me , i got 10 years ban, i didn't use any type of hacks. I am legit one. Playing 4 finger clawwith gyroscope.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[languid sedge]

@celest shadow Version I have .1.3.1.15077
I tried A lot of times the same problem

[vale iris]

M a pubg mobile content creater... Can I get a role of content creator in this server

[languid sedge]

My phone is logged into my friend's account But My account No @celest shadow

@vagrant tulip Yeah you understand My brother I want recovery My account What should I do?

@vagrant tulip
I ask a question please if it is my account
Linked to my mail account or a phone number that a hacker can remove

[vale iris]

I alredy fill the form before 20 to 25 days but yet no response

[celest shadow]

You will be contacted when you are selected.

[vale iris]

But how much time It will take

@celest shadow can u please checkout

[languid sedge]

@vagrant tulip Thank 😍😍😍😍 My brother because I am Link gmail

[celest shadow]

There are no estimated or exact time as to when you will be contacted, @vale iris.

[west sequoia]

Good

[vale iris]

Ok , but any other process for the role ... That I do

[celest shadow]

There are no other process.

[stable quest]

@celest shadow On my youtube channel Tencent 20+ strike has come through which has terminated my youtube channel, in which I have nothing wrong in my video, please help me

[celest shadow]

Please use #discord.

[languid sedge]

@vagrant tulip Respect for you bro
And every The Worker Here Thank @night cloak Thank broo

@vagrant tulip thank you 🥰 I Sleep right Now 😂😂😂

[night cloak]

Update Karakin

It's full of bugs

[modest osprey]

Do you have an android device?

[zealous turret]

yeah hackers change the src version because it bypass something with the anti cheat

bypasses*

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

I am on conqueror

Still

😩

[grave charm]

Why no one from pubg company respect people?! @polar marsh

My account was hacked and I contacted the customer service and informed them of that, and then my account was banned for ten years, and no one of the company’s clients would move to protect me and protect my account. All this with evidence and screen shots between me and the company knowing that I told the company that the hacker wants to lock my account forever. Please someone from the company continues With me, please, I spent a lot of money on the account, thanks @polar marsh @snow wave @polar marsh @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave charm.

[wary thicket]

Hi

My brother changed his server asia to krng so his rank was diamond 5 but now its bronze 5. How can it be solved

[wary thicket]

???

[celest shadow]

You will have different ranks for every server. If his rank is Bronze 5 in KRJP and he decides to change his server, he will have this rank according to his server, @wary thicket. He will need to wait 60 days before he can switch to another server.

[wary thicket]

So bro if he changes his server after 60 days to his previous server so his old rank will be back???

[celest shadow]

Yes, @wary thicket.

[wary thicket]

Ok

Thanks @celest shadow for such a great response

[red patrol]

How I report a player

With video

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @red patrol. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[viral ferry]

Can pubgm ban hackers please

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @viral ferry. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[viral ferry]

I report daily but he can't

[junior ore]

Days ago i charged Some Uc in my acc but i found that i charged in another how could i get them back?

[viral ferry]

Sir how to get my pubg account back .
My fb account has been banned. I have never used cheat. You can check

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral ferry.

[tidal adder]

Guys what’s wrong with my pubg my screen is flicking when playing, and sometimes my scope is opening toward the sky, and sometimes even my control changes on different format that I have Berber used before any one know how it fix it please let me know

[livid plover]

How can I fix this

[pseudo tinsel]

I see this error many times here and i think you need to wait for the next release now.
How did you get this error? Did you share your account with someone ? Been hacked ?

[livid plover]

@celest shadow

[livid plover]

Nope, I just restarted and got this

[crystal chasm]

Dear Pubg Team,

Recently I Have received a message "Your account will be Banned for violating regulations unlocks on 2031/04/20 21:41:32. Customer support [e-mail]"
And then it's showing account is disabled.
But I had not done any violence against pubg guideline please return my pung account

Id-5267821040
Nickname-MaFia父SOHiL

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal chasm.

[celest shadow]

You cannot get them back. Please be careful next time and double check before you make your purchases.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tidal adder. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

You should contact the customer service in-game for further assistance, @livid plover.

[marsh inlet]

Pls help me

[vagrant onyx]

Yes ?

[marsh inlet]

My teammates just killed me they need to get banned 🚫

[night cloak]

Can you drop From ace to crown ?

[vagrant onyx]

Yes

[night cloak]

they are banning 24/7 but there are still people who didn't get banned, if you reported him ingame he get banned if he was really hacking

[stuck pike]

When will pubg india will come

Will it come or its a scam 2021

[livid plover]

Who knows and can predict future

[stuck pike]

How to download chinese version game for peace

[vagrant onyx]

You need to have korea acc

For the google play / appstore

[stuck pike]

Can we connect it to fb or google

[vagrant onyx]

Mostly not don’t think so

You can link with qq or WeChat

[tired hare]

Does this event work for solos?

[sick shale]

No, you have to team-up with friends

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stuck pike.

[sick shale]

@exotic fiber Advertising isn't allowed, do not repeat please

[lavish coral]

How to give free rename ID card ?

[faint turtle]

I reach conqueror north america this season , I had changed by mistake my server Asia to North America , if I change North American to Asia ,so can I get title and name tag next season @sick shale

[sick shale]

Yes, you will receive rewards of highest tier reached

[faint turtle]

@sick shale Thanks for the information

[night cloak]

Hello i have a problem with my acc

[sick shale]

What's it

[wicked plover]

Can any one give me chicken

Plz

[night cloak]

my account was stolen, I recovered it but the one who stole it added email linked to my account

and now he has logged in from another version

[wicked plover]

Bro same my small brother too

[night cloak]

and I'll take the ban

[sick shale]

@wicked plover Begging isn't allowed and avoid going off-topic please.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[heady bloom]

@wicked plover

Why did you remove the Godzilla theme 😩

This is so annoying

I can't really enjoy this game until tencent made up their mind.

[spare bison]

What pubg is this? i dont even have those features

[celest shadow]

I have responded to you previous in this regard, @heady bloom. Feel free to use #old to share your concerns.

[celest shadow]

This is the beta version of PUBG MOBILE.

[spare bison]

How can i play the beta version?

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @spare bison.

[spare bison]

Thanks my queen Machete

[inland steeple]

Hello, PUBG MOBILE. I Know that you very busy due to the large number of messages. I had no problem with my account. My acount has been banned for no reason and I swear to do or use external materials and that I play clean play and a I make very careful to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5342132779
The name of the account user 个×HoBa×个

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inland steeple.

[vital hound]

Ban sal

[ancient plinth]

Hello, I did not link my Twitter account,and I want to untie it,but an unknown person linked my account 2 days ago.My account is linked to Facebook.Help please

[coral ravine]

GFX tool ব্যবহার করলে কি ID Ban হতে পারে?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @coral ravine.

Please contact the customer service for further assistance, @ancient plinth.

[copper stag]

Anyone got any trick to fix blurry pfp problem ;-; its high quality 2048x2048 still blur😭

[ancient plinth]

Where can I see it?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @ancient plinth.

[ancient plinth]

I wrote but it comes out the same as in the game itself,I want the developers themselves to untie me,since I myself am the account owner did not link this account anywhere

[copper stag]

I have one more question, if i link my FB and Google Play accs both, of which the pfp will be displayed?

Help anybody?

[ancient plinth]

I wrote but it comes out the same as in the game itself,I want the developers themselves to untie me,since I myself am the account owner did not link this account anywhere

[copper stag]

Helppppp

[coral ravine]

MY country: Bangladesh
MY Mobile Redmi 7
Ram : 3 GB
CPU : Octa core max 1.80 ghz
Is vary slow খেলা অনেক কঠিন এখন কি করতে পারি? কনো VPN ues করা যাবে? Place halp me 😢
@storm flume

[clear spindle]

The one which you used to login with, @copper stag.

[storm flume]

Please do not use languages other than English, @coral ravine. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

We cannot help you with account related issues in here, @ancient plinth. Please contact the in-game customer service.

[copper stag]

You can only link 2 accounts right?

[hoary gorge]

is there any news or information about pubgm's old ux?

like it coming back?

most of the players really miss old ux

[wanton orbit]

Is there a way for me to retrieve my account I have the name of the account and it says it still inked but it redirects me bacc to my old one please help I was hacked I spent hella money in this game and hella hours ☹️

[clear spindle]

Yes and refer #faq 2.2

Please suggest that in #old, @hoary gorge.

[storm flume]

Please contact the customer service for further assistance, @wanton orbit.

[cunning canyon]

MY BAN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning canyon.

[hoary gorge]

oh thanks, appreciated

[gray shale]

Please Bring Back old RP system and take down Royal Adventure system

[night cloak]

Hello i need help

Hello

Kindly read my mail carefully,

My account with ID: 5595594712

1-Someone hacked my account the hacker steal the gmail account ([e-mail]) and play with hack .

2-if you reviewe login location all logs are from egypt but after 9/2020 the gmail logged from turkey all time and twitter and Facebook open from egypt

3-She try to unlink twitter and Facebook many times after he failed he played with hack to ban it

So kindly unlink the gmail account and unban my account it isn't my fault. Please for allah i didn't do this mistake please help me for ramadan and allah he steal my gmail please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Hello, who can help me with a problem? My Pubg account was stolen by an Indonesian and now they still have a ban on me and I don't know what else to do I took a ban 4 times

[storm flume]

Please contact the customer service for further assistance, @night cloak @night cloak.

[clear spindle]

Please suggest that in #old @gray shale.

[night cloak]

@storm flume ok

[analog fable]

u were absolutely correct so dont worry :D

[night cloak]

My Pubg account was stolen by an Indonesian and now they still have a ban on me and I don't know what else to do I took a ban 4 times.Have nice day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

how many times can i use tire protection on this event

[sick shale]

It should be mentioned in the event page, @night cloak feel free to take a screenshot if you can't find it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile wren.

[kindred warren]

hello a month ago I contacted support for the game, provided all the information about the account, today I received a positive answer that all the hacked bindings were untied, but in fact they are there and the hacker has access to the account

[sick shale]

Please contact customer service again, we can't help with account related issues on Discord.

[proven crescent]

Why can’t I do more for this achievement?

[sick shale]

Season match time limit has been reached, @proven crescent You can continue in the next season.

[proven crescent]

This is what I was talking about @sick shale

sorry wrong reply this one I meant

[patent stream]

Hello I need help about my account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @patent stream.

[proven crescent]

You told me it will count and it will reset at the week end

[sick shale]

Yes, but not when you reach the maximum of season match time

[proven crescent]

That is exactly what I said and you replied to it saying that

[sick shale]

Sorry that wasn't an accurate answer, I meant season match time would stop counting when you reach the maximum of week match time and not the opposite

[proven crescent]

No need , mistakes happen, Yeah that’s what I thought hence why I said I will get back to you in week 6

[kindred warren]

the support bot does not answer me, why did I wait for a whole month for an answer, the answer came it was said that everything was done now I again sit in a month of waiting

[sick shale]

Thank you!

[sick shale]

I cannot help you in anyway with this issue,

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[remote kelp]

Please help me Can you help me? ERROR CODE (49E8C6C2507E6E7C4C17AB2BFA3F355

[mortal apex]

Please ask for emulator queries in #emulator-support.

[storm flume]

You can now access #emulator-chat and #emulator-support, @remote kelp. Revert this at any time by sending .emulator in #481204134859505684.

[pale coral]

Hello, my account was banned and I have no idea why. I wasn’t cheating at all. Please help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale coral.

[latent canopy]

Excuse me,
Please help me, my account was hacked by someone, I can still log in the account but the hack can still log in with my Twitter account, and I want to report that I want to ask for help to unbind the Twitter account, it's not actually hacked but my carelessness, I want to sell my pubg account On telegram, after that someone chats me, asks for a screenshot of the account and negotiates a 170K deal, after that I was put in a group whose contents are the admin of the joint account and the hack, but the account admin is fake, using the name of the admin that is trusted but fake. the hack continues to send proof of transfer to the fake account admin and the proof of transfer that he edits. there I did not realize that the transfer evidence was edited. After that the hack asked me for my Twitter email and password, I gave him a love and the hacker cleared my chat / blocked my number. when I looked for the fund number that was listed on the screenshot, there was no Whatsapp number. I have reported via PUBG Mobile customer service but I don't know the date of registering for my PUBG account.

My hacked twitter username is @TokioGimang,
and this is my pubg id 5670403568

Hope you can help me.

[hallow gulch]

◽ Selling account is against PUBG MOBILE'S terms of service, no exceptions or debates on the price you have been offered.

◽ Please contact twitter support through https://help.twitter.com/en, to recover your account or/and if anything, for your registration date, you can find it through your achievements > social category > all the way at the bottom.

◽ If need be, please report the telegram page/group through https://bit.ly/3soBavK to help prevent any future illegal acts.

[night cloak]

Hello My friend account got Banned for 10 years he didn’t use any cheats . What to do ? Somebody help !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Is this a bug or he was using jump cheats?

[mortal apex]

This video is clearly showing a glitch. Feel free to report them in-game, @night cloak.

[night cloak]

Ok👍

[rancid sigil]

I want to ask about how to unban an account when it says I have used illegal top up actions. But I have used my own bank acc for the purchase. First the account was banned for a day. Later it was 7 days. Then it was 30 days. I want to know how I can’t fix this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid sigil.

[ivory fable]

Please help

[night cloak]

How may we help you?

[ivory fable]

@night cloak Are you from staff ?

[night cloak]

No ,but i can try to help too.

[ivory fable]

How to reduce ping ?

[night cloak]

1. Play on server where you're located in the globe.
2. Your ping might be high because of your internet speed.
   3 . When you're playing Pubg Mobile , try to not download any large files , as it slows down your internet speed.

[wanton orbit]

Can some please help me out trynna get my account back that was hacked I’m so tired of asking like wtf

[night cloak]

😉

[night cloak]

Did you try contacting customer support?

[elder mesa]

hello guys

someone stole my account

how can i get it back

[night cloak]

Kindly elaborate, @elder mesa?

[elder mesa]

he changed my email link password and unlink all my social media accounts

i'v been playing with this account from season 4

i have the screenshot when i add the email to the account in 2020

is there any one can help me please

[night cloak]

Kindly contact in-game support for account related queries, @elder mesa. You may follow the screenshot attached below as a guide when doing so.

[stable quest]

There has been some strike by you on my YouTube channel, which has gone absolutely wrong with me, please you watch my channel's video again. I have not said anything wrong about your game, please in the help

[celest shadow]

You have been responded in #discord, @stable quest.

[elder mesa]

bro it didn't help it says you have to access to our accout fom existing social media but the hacker deleted my social media accounts

[night cloak]

Kindly contact them again and inform them with this information. Only in-game support handle such inquiries. We can guide you to the right spot for such situations but cannot assist you much further, unfortunately.

[sacred sonnet]

There is a update of PUBGM version 1.3.1
Can u provide the link please

[shadow kestrel]

PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow kestrel.

[night cloak]

PUBG MOBILE Beta version download links

Android:

https://web.gpubgm.com/m/download_android.html

iOS:

https://web.gpubgm.com/m/download.html

[rustic tusk]

Hi

I have a guest account that I did not authenticate and I just want to get the name back

51389642724

[night cloak]

Kindly refer to #faq subpoint 2.1, @rustic tusk.

[night cloak]

You've made little mistake. Subpoint 2.1.

[latent dove]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5600586556
The name of the account userヅELSUPER14̷

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent dove.

[pale harness]

Um can u explain

I never even been past ace 1 bf

4.60 somthin is my highest kd

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale harness.

[coral cairn]

Can you please move me too squad 2

I can’t join too many people

[feral forge]

i suppose it is okay now, please use #discord next time for matters related to this discord server, @coral cairn.

[nimble hemlock]

I need hepl . . Every day i have to download maps agai and again

[mossy bobcat]

When pubg tell you that they have passed the information to the team involved and they close the conversation, does it mean if it solved they will get back to you ?

[vocal cave]

Can anyone help me, I can't play when using mobile data even though when I try play other games it's working normally, and it's working normally when I play with WiFi. What's the problem here?

[maiden furnace]

Guys, can I ask a question, how do I get a code in PUBG?

[night cloak]

Code for beta?

[elder mesa]

hi any mods here??

[maiden furnace]

no for that, i have A problem

[willow finch]

I don't use any cheat or anything. if my teammate do anything i don't know about it. How i unban my account. please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @willow finch.

[maiden furnace]

@night cloak

[night cloak]

They're found in communities and Pubg Mobile social media's . Try this codes :
Here are few redemption codes that i found:
RAMADANMUBARAK
HAPPYRAMADAN
HEALTH
HAPPINESS
RAMADANKAREEM

[maiden furnace]

Hmm tysm i will trying

[rough cargo]

Those codes are only for 7 days

Not worth it.

In fact some are for 1 day

[elder mesa]

Hello eveybody

everybody

so when i want to recover my account it says give the first and oldest payment made for the account--i forgot the first one but i have the second one can i do it instead of the first!?

[night cloak]

If the system is asking for 1st payment , the 2nd payment that you will send will be marked as incorrect. Did you try to see your payments in google play or app store (depending on your operating system)?

[elder mesa]

it's just that the first payment isn't me who payed

i bought uc from a page

[night cloak]

Understandable. I guess if you don't have any other options to choose , you should try writing that you have the 2nd payment. Maybe that will trigger the auto bot and it will allow you to continue the process.

[frozen berry]

Hi

[night cloak]

Hello! How can we help you?

[frozen berry]

Is there any redeem codes

[night cloak]

here are few redemption codes that i found:
ramadanmubarak
happyramadan
health
happiness
ramadankareem

All in Capital letter's.

[frozen berry]

Ok tnx

[heavy vortex]

👀

hmm

[copper stag]

Does Arena MVP Rank shows highest till now (this season) rank or current rank

[onyx lion]

Hi there

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @onyx lion. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Highest rank from current season.

[vagrant nova]

how do i get rename cards for free ?

[onyx lion]

This thing happens alot idk if it is supposed to be a glitch but my aiming sensitivity goes very slow once I open scopes why??

@storm flume

[night cloak]

Sometimes there's events where you can redeem a rename card , otherwise you have to buy it. ( Or if you're a pro qualify to pmco , then you get 5 rename card's ).

[vagrant nova]

bruh

[onyx lion]

And who can help me here XD

[night cloak]

Did you try adjusting your sensitivity?

[onyx lion]

Yes

When I open scope

Frames go down and get stuck

[night cloak]

What's your device?

[onyx lion]

But when I close it fps goss normal

Laptop

[night cloak]

I play on iPad 7 and i have the same issue . I guess we should wait until developers fix it.

[onyx lion]

wtf

welp

I have to restart my game after every game

Bruh

Doesn't look cool XD

[night cloak]

I noticed that it happens when you scope on vegetation. ( Grass tree's etc) for example on Miramar i have smooth gameplay.

[onyx lion]

Exactly

In livik it's unplayable

[dapper latch]

after the gameloop update PUBG mobile gives fps drop issue any fix for that?

[storm flume]

You can now access #emulator-chat and #emulator-support, @dapper latch. Revert this at any time by sending .emulator in #481204134859505684.

[onyx lion]

I get fps drops too XD

@night cloak thanks dude

[night cloak]

No problem.

[foggy phoenix]

My friend's account has been banned.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy phoenix.

[karmic wyvern]

Any manager here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @karmic wyvern. Remember to read through #faq before asking questions in the support channels.

[granite wolf]

Hello im an streamer who does streams regular. Also im in the crew of banning. Im playing the game since the season 2 on the account you banned. Yesterday while we were playing fun park with my friend, i got banned for 10 years and i wonder why? I haven't received even any warnings since the season 2. And i wasn't using any third party program except for screenshot which i record my screen. I demand that my ban be unbended. You are the only one can help me. I sent the screenshots of my streams.my id :5157381670

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite wolf.

[karmic wyvern]

I want some help anyone here

My acx has been banned for 10 years for no reason i have not use cheats or not violated any user aggrements . I have full proof.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic wyvern.

[night cloak]

Is midasbuy still a valid reseller website when buying pubgmobile uc?

[celest shadow]

We recommend players to purchase UC from the in-game system or through https://www.pubgmobile.com/pay.

[pallid quail]

My id was banned please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid quail.

[night cloak]

Hello! Recently I changed my phone with Samsung Galaxy a20e, I installed PUBG MOBILE and I don't understand why it doesn't support gyroscopes, I want to mention that a friend has the same and it works for him!

[vague girder]

help me

am not getting email verification code when i try to link my account with 3rd link

[hallow gulch]

Not all phones support GYRO.

[hallow gulch]

Please try again later, the servers are probably busy.

[vague girder]

can u guide me

[hallow gulch]

It does not require guidance, i suggest you try sending the code again after some time.

[vague girder]

ok

@hallow gulch if i start unlinking my account

[empty pike]

There will any chance to get Bangladeshi server or any way to get 20ms

[hallow gulch]

Nothing to confirm. However, feel free to share your concerns about such in #old.

[vague girder]

@hallow gulch can u help me

i have an issue

actually a person got one login of my account

so if i start unlink of that account

can that hacckkkkeeerr stop the 7 day process of unlick

unlink*

look

can that 6d be reversed ?

[hallow gulch]

The unlinking process will be interrupted once someone logs in to the account, and the date will reset back to the main time which is 7 days.

[hallow gulch]

Sadly not.

[vague girder]

it means

if that hackkerrrrr tries to login again

that process will be interupted

😦

@hallow gulch do you have any way

to help me

[hallow gulch]

You can always contact twitter support regarding your hacked account. In case the person accessing your account keeps interrupting the unlinking process, you can contact customer support in-game stating your issue. Eventually after being directed to an agent, you'll be asked to submit some information to confirm the owner. When done, customer support will unlink the unwanted social account off of your PUBGM account, @vague girder.

[vague girder]

@hallow gulch oh so

in customer support

which option will lead to fix my problem

look

[hallow gulch]

The easier way is probably recovering your twitter account through twitter support, @vague girder

[vague girder]

i have twitter

facebook is hacked

and he changed literally everyting of facebook

[hallow gulch]

I see, same applies. Contact facebook support through https://www.facebook.com/help.

[vague girder]

so i should try support maybe

[nova cloak]

How to private/unprivate characters and popularity?

[uneven pumice]

Kazi arafat is the head of south asia buisness developement from tencent he shut down tournament room card in south asia and miss using of his power he literelly selling tournament room cards

[uneven pumice]

@lime juniper ^^^

[night cloak]

You can hide outfit by turning off the option in settings > basic you can hide your popularity by disabling "show details" in connection section. (Where you choose frames and avatars)

[elder coyote]

Hello, can I change my phone number

[hallow gulch]

Changing/removing either your phone number or e-mail login methods is not possible.

[nova cloak]

Ty! I will try it

[night cloak]

No problem!

[vague girder]

@hallow gulch what does it mean

how can i remember on which date i start playing?

[elder coyote]

@hallow gulch The email is mine, the phone number is mine, and it has all the connections. I just want to change the phone number. Is it available or not? Thank you

[hallow gulch]

You can check your achievements, social category > all the way at the bottom you will find the achievement called ''linked''.

[vague girder]

oh

[hallow gulch]

Sadly, that is not possible.

[night cloak]

@clear spindle other youtuber selling I'd

[pine frigate]

Is there anyone to contact regarding world records for example of kills in a game of domination

[night cloak]

Sadly , there's no official rankings with world records.

[round canyon]

BJK kuvçukçkuvçluv

Okükoğğjo

[storm flume]

Please do not use languages other than English, @round canyon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[olive dove]

@round canyon stop spamming.

[gleaming dove]

I need to report player how?

[night cloak]

report server here: https://bit.ly/3soBavK
and the user here: https://bit.ly/3uDSJZv

[boreal pond]

Hello team,
My pubg mobile account has been unfairly banned for 10 years, i have never ever used any hack tool or software or anything related to hack, I don't know the exact reason of my ban, after I got banned I created a new account and played for only 3 games, then i got banned to my second account which means that there is a problem with your anti-cheating system, i did not modify any files nor any thing related to pubg mobile game files, I use apple Ipad pro 4th generation 13.5 inch with IOS version 14.4.2 which is the latest version.
I am really disappointed about this, please review my account : シWaddahシ
Pubg mobile ID: ‪542120894‬

My second account : Wadddddah
Pubg ID: 51442000433

Please verify that And hopefully you will get my account back since this is really not fair.

Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @boreal pond.

[earnest star]

السلام عليك

[storm flume]

Please do not use languages other than English, @earnest star. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[earnest star]

السلام عليكم ورحمه الله انا امتلك حساب ببجي في ببجي الفيتناميه اريد تغييره الى ببجي العالميه وكان في القصر هذا الحساب في البوبجي العالميه وقمت بتغيير الى البوبجي فيتناميه واريد الان ارجاعها الى البوبجي العالميه و شكرا و بارك الله فيكم وهذا وامتلك بعض وانت لك جميع المعلومات الخاصه بهذا الحساب من ايميل الى الاي دي الي باسورد الايميل

[storm flume]

Please do not use languages other than English, @earnest star. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[earnest star]

Peace be upon you, and may God have mercy on you. I own a PUBG account in Vietnamese PUBG. I want to change it to PUBG Global, and it was in the palace. This account is in Global PUBG. I changed it to Vietnamese PUBG. I now want to return it to PUBG Global. Thank you and God bless you and this and I have some and you have all the information on this. Account from email to ID to email password

[sick shale]

It cannot be transferred, your only option is to create a new account in the global version.

[earnest star]

Oh, my friends tell me if you want to return this account, please contact you so that you will not return this account to PUBG Global

[sick shale]

No, that's not possible...

[earnest star]

Is there a way to return this account and why is it difficult for this degree

[ionic lance]

Hello PUBG , I am reporting an issue for Sesame Achievement. There were 8 rp crates in 8 weeks of royal pass back in S16. After s17 Pubg Updated The System And It Converted Into Match Time of 3000 minutes per season that can be completed in Week 6. Please Fix this bug increase season match time and equal it to 8 rp crates

[night cloak]

Feel free to provide this feedback in #old .

[earnest star]

Peace be upon you, why can't I return my account from the Vietnamese to the international? I want to return my account from the Vietnamese so it becomes international

[night cloak]

You cannot transfer accounts from different clients such as Korean or Vietnamese version , to Global version.

[earnest star]

Thanks

[night cloak]

No problem.

[night cloak]

Hello, how can I find out the reason for blocking ?
And whether it is possible to unblock my account.
ID: 5920356704

P. S: Before that, on bronze 5, I made 17 frags (idk for what to ban here)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[edgy anvil]

My account is cracking Facebook, and I can't return it, and I've reported it until what to do now.

[sick shale]

@edgy anvil What do you mean?

[edgy anvil]

I'm linking my Facebook account, and they hacked the account, and I've been informed of it until you say what I'm doing now.

[sick shale]

Unfortunately I can't understand you, did you lose your access to the game account?

[potent anvil]

hello my account was unbanned although nothing is used! Please review the ban! My id :5600827715

[polar marsh]

Please refer to the private message from @polar marsh for further information, @potent anvil.

[loud terrace]

help me

how to solve this

[sour oriole]

How can i report someone who's using a config file?

[sick shale]

You can report him via report feature from their profile

[sick shale]

Try restarting the game

[loud terrace]

i tried

[sick shale]

Are you sharing a layout or using a code?

[loud terrace]

using a code

[sick shale]

@loud terrace Please double check if the user didn't create a new code, if he did, the previous one will be invalid to use. Also make sure you're using the same controls settings, these:

[cobalt trench]

Hello, why I cant upgrade my X-suit ??

[sick shale]

Can you translate the message to English

[cobalt trench]

He said to me: function momentarily unavailable.

But why ??

And I dont have the X-suit button...

[sick shale]

Where are you from?

[cobalt trench]

Belgium

[loud terrace]

oh then its for not using same control settings

[sick shale]

Try to repair the game, you can do that from login screen by clicking on Repair button at the top-right.

Select the routine repair option

[cobalt trench]

I'v restart the game and it's ok now 😄👩‍🔧

[sick shale]

Oh, great!

[night cloak]

Hi pubg team i m faceing this .i dnt use hacks

[gaunt stream]

@granite wolf buraya yazsana bi

[storm flume]

Please do not use languages other than English, @gaunt stream. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

What happens when you click ok?

@gaunt stream Use English please

[night cloak]

After that show banned this is my secound id show that mybe problm with server

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[gaunt stream]

in cheer park?

[sick shale]

@gaunt stream Do you need any help?

[void tusk]

I want to unlink my email , but i don't have first purchase receipt but i do have old purchase bill before 1.5 years, will it work in getting my email unlink?
Please help

[sick shale]

You should provide the information they ask for...

[gaunt stream]

Hello im an streamer who does streams regular. Also im in the crew of banning. Im playing the game since the season 2 on the account you banned. Yesterday while we were playing fun park with my friend, i got banned for 10 years and i wonder why? I haven't received even any warnings since the season 2. And i wasn't using any third party program . I demand that my ban be unbended. You are the only one can help me.. I am playing PUBGM for 3 years. My ID: 5157381670 My nickname: G4ĦZew. We were dueling on the bridge in the cheer park with my girlfriend. I was banned. I am a content producer in YouTube and I've been playing since season 2, and I have never used any cheats or configurations or etc. I've never done anything. You can check always me anytime. This is this is totally unfair. Thank you :)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt stream.

[little cliff]

How do I unprivate this ?

[sick shale]

From basic settings, there's an option to hide/show career results

[little cliff]

Its the one that says " allow others to see results " ?

[sick shale]

Yes

@night cloak About what?

Selling accounts is against PUBG MOBILE's terms of service, it will be permanently suspended when it's confirmed.

[golden basalt]

hello so i need help my friends account got stolen and the facebook account got banned from facebook i can proof that this account ia for me id:5508337152 i wish you guys can help me

[astral anvil]

Live hacker on FB right now.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @astral anvil.

[astral anvil]

I aint doing that I don’t play the game anymore for this reasons. But at least wanted to share here to see if you guys would do anything. But not It seems like nothing has changed. Have a good night mods.

[astral anvil]

Okay I did try to fill out the form, but it is closed on weekends so this guy is going to ruin all you community and users experience until who knows. 👌

[lime juniper]

Is he still live?

[astral anvil]

Yes!

[lime juniper]

Could you please share the link?

[astral anvil]

https://www.facebook.com/105579834718028/videos/456387048773495/

[night cloak]

T F

[lime juniper]

Thank you so much. Removed the page. Sorry about the form being closed. Feel free to mention me if you find another livestream while the form is closed.

[stoic fossil]

Sir basically my account is compromised i have 3 links of my account i have also change password for every link but i don't know how the hacker is loging in again and again. I just request you please remove all the links from my account which is linked in past 24-48 hours. This is my main account. I have spend many money on this account. Now the hacker is demanding money from me to give my account back. Please sir recover my account just by unlinking all the channels which are linked in last 24-48 hours please.
ID:- 5329745859
Name:- PP gaming 420
1st link twitter (Not compromised maybe)
2nd link google play (Not compromised maybe)
3rd link mobile+gmail (mybe compromised)

Just check the recent linked you will understand which link is compromised

#questions please help

[night cloak]

@lime juniper selling pubg partner account

[hallow gulch]

We understand what you're dealing with here, however we are unable to do so being discord staff. Please contact in-game support for immediate assistance which only there, account related problems such as yours are handled.

[stoic fossil]

in game support is not doing anything

?

is there any other channel where i can contact pubg mobile official team

[hallow gulch]

We highly suggest you try again. Only CS are able to handle such requests.

[hallow gulch]

Sadly not.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic herald.

[stoic fossil]

w.t.f is this

in game is not helping

[valid jewel]

How does someone participate in the star challenge?

[mortal apex]

The Customer Service is the only one that can help with account related issues. They do receive a large number of support queries, so it’s not assured you will get a fast reply. You may wait for their response or start again a new conversation, @stoic fossil.

[stoic fossil]

any othe contacting details pleaseeeeee.

[fervent pine]

omg

i got banned why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fervent pine.

[night cloak]

Will the delete account feature be available in the future like it already is in the korean version?

[sick shale]

No information

[sick shale]

Join MENA server for further assistance, if you're referring to PMSC ARABIA 2021.

[lilac sage]

يعني انا مش بلعب بهاك و كمان انا كونت بوت و احترفت ف تروح الشركة تديني بان كsmk شركة خره اروح اللعب طيظ

[storm flume]

Please do not use languages other than English, @lilac sage. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[valid jewel]

Invite code?

[hallow gulch]

https://discord.gg/pubgm-mena

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lilac sage.

[lime juniper]

Thank you for the report. Removed the video. We will take action against the in-game account as well, such as revoking the PUBG MOBILE Partner title.

[high hedge]

Why this is achievements deleted? Will you come back in the future again? @lime juniper

[serene locust]

Hello guys howmany times im reporting through emails through customer help desk all the same but still same response since april 14 my account has been hacked and inwant to unlink the hacker twitter im worried might hacker can permanent banned my account plss help me on in its nor really easy for me .hacker is messing my account to banned permantly this is the thrd time he did this pls do some action

[sick shale]

What's the response you got

[night cloak]

Hello. the ace League lobby entry effect is not working. Anyone can help me please ?

[thorn apex]

Did you make it to ace previous season?

[night cloak]

Yes

[thorn apex]

Did you receive the effect in season rewards this season?

[brave shore]

Hello.. Anyone here for help?? I completed the open sesame achievement but it's still stucks on 99/100!!!

[thorn apex]

You can complete it by reaching weekly season match time limit for this or the coming week.

[brave shore]

Can u show me it in game??

I completed the rp missions for this week and the weekly match time limit but still not have nothing

[night cloak]

I have a 12.season ace League name card. and since 12.season, it has been working in the lobby using this name card. but the effect is not working this season.

[thorn apex]

just a min

[thorn apex]

the effect only works for 1 season

you have to make it to ace every season to use that effect

[brave shore]

@thorn apex ok take your time

[night cloak]

I understand. but it wasn't like that before.The effect I got in 12 seasons was working until last season. So thank you for help

[thorn apex]

as displayed here, u must spend 550 minutes in match to reach weekly season time limit.

[brave shore]

Yeaaah that's it

Thank u for help😊🙏🏻

Wish you a good day

[thorn apex]

same to you :)

[night cloak]

the max point in karakin is 30?

[thorn apex]

wym by point?

[humble phoenix]

is blocking and pushing people inthe shooting range in cheer park have consequences

[thorn apex]

it wont harm your acc in anyway but i suggest not annoying others for no reason.

[tiny axle]

How to earn free UC @celest shadow

[night cloak]

Wth?

[fleet wigeon]

[celest shadow]

Please contact the customer service of your social media account in question for further assistance:

▫️ https://www.facebook.com/help

[celest shadow]

You cannot. You can only purchase UC from the in-game system or through https://www.pubgmobile.com/pay.

[sacred ridge]

Please fix the loot in hotdrops. There's barely any gun after looting 5 houses in pochinki or georgo/novo crates :)

[celest shadow]

We encourage you to share your feedback for the game in #old, @sacred ridge. It would be highly appreciated.

[proper zenith]

Why the cheaters forum is disable I want to report now

[boreal oracle]

My account is bound to a twitter that is not mine. But the email is still mine. A hacker is trying to take over my account. I want my account back, what should I do? @celest shadow

[celest shadow]

You can contact the customer service in-game and have them unlink the unauthorised person's social media account. Please refer to subpoint 5.4 in #faq for further instructions.

[scarlet heart]

How to unlink the email link from an account because it has been stolen

[warped parcel]

Does using Cloudflare DNS cause any problem?, ban etc

I mean the app

[scarlet heart]

How to unlink the email link from an account because it has been stolen

[warped parcel]

Anyone?

[boreal oracle]

How to connect the costumer service in game. ? Help me please 😭🙏

[loud terrace]

how can i fix my touch issue

i cant spray properly for this reason

[burnt junco]

Any admins online?

[tidal adder]

It’s me lagging or hacker tell me please.

[mortal apex]

You can try contacting the Customer Server in-game for further assistance, @scarlet heart.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @loud terrace. You can also submit a report in #old in compliance with the channel's pinned instructions.

[mortal apex]

Hello @burnt junco! How can we help you?

[mortal apex]

Contact the Customer Server in-game from Login Page or go to Settings,then Basic and then bottom on the left,u will see the Customer Service option.

[polar ore]

Must be lag

Not sure tho

[mortal apex]

I do not see anything wrong.

[polar ore]

In that if you look closer, that person moves every quickly

[burnt junco]

Just lost out on 400k metro cash. From a weapon build due to a random basic disbanded game.

[polar ore]

check again

After his first kill , watch closely

[burnt parrot]

guys how come im losing 0 points

is it an event or something

[scenic seal]

@lime juniper hi this all thing is a big misunderstanding i was just click-bating in my thumbnail and title to increase the reach of my channel and this video was made only to see how my audience react on this, i only made the video to see how much my audience love me and my pubg account its a normal funny way to show my inventory to my viewers. I am creating pubg mobile videos from a long time i would never sell my pubg id because it is my love my 3 years hard work, please try to understand that video is only made for my audience reaction. and how they will contact me please remove the strike and dont take my pubg title away i made 2000+ pubg mobile gameplay videos 😭 this all thing is a big misunderstanding. please remove the strikes from my channel. i have done so much hardwork to get this point please dont take it away from me because of a miss understanding. please understand its my 3 year hardwork.

[feral forge]

yes, currently there’s a tier protection event.

[burnt parrot]

any details on the event or a page i can read up about it

[celest shadow]

Please refer to subpoint 5.4 in #faq for further instructions.

[scenic seal]

@lime juniper this is my job bro please try to understand that video is only made for fun i would never sell my account please if you can see i was just making prank with my viewrs you can see the price i made it too high so that everyone just made fun on that topic if you dont believe you can read my comments their everyone knows i am not selling my id i was just doing prank with them

[scenic grove]

Currently how many point do we need to reach conqurer in middle east uae? this is a questio

[night cloak]

My id is hacked he unlink my gmail add his gmail to my now he trying to unlink facebook too. I need help otherwise he will hacked my account totally in front of me.

[shell plaza]

My friends pubgm ID got hacked

[celest shadow]

You are free to check the rankings or ask other players in #pubg-mobile.

Please contact the customer service in-game for further assistance in this regard, @night cloak and @shell plaza.

[shell plaza]

@celest shadow what is procedure

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @shell plaza.

[scenic grove]

how to check rankings i dont know.

[night cloak]

I contact but they say about pubg ban in india

[celest shadow]

Please refer to subpoint 4.10 in #faq for further information, @night cloak.

[night cloak]

What is this

[celest shadow]

You can check your rankings here.

[scenic grove]

k thx

[night cloak]

I don't check my rank

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[warped parcel]

Does using Cloudflare DNS cause any problem?, ban etc

[night cloak]

Hello i'm not asking any question about pubgm india. Go upper and read my text.

[celest shadow]

This is something that I cannot confirm. If you would like to use a DNS, feel free to refer to subpoint 4.3 in #faq for further information.

[scenic seal]

HI

[night cloak]

Hello, @scenic seal! How can I be of assistance?

Try typing in lowercase.

[scenic seal]

OK

can you please check my message where I tag error

i got 19 strike from tencent because of a miss understanding

@night cloak please bro you know that video is just a big prank i made for entertainment i made price so high so that everyone make meme on that please bro that is my whole life work please tell error that this was a big miss understanding please i got 19 strike my channel will be deleted please help

😭

[brisk charm]

Please save my Account

Hacker has unlink on process Twitter
Please please help me to get my ac back

[storm flume]

Please contact the customer service for further assistance, @brisk charm.

[languid sedge]

Hello, how are you O sweeter group PUBG MOBILE I want Help @celest shadow
My account entered him But here is a problem One I want to remove Twitter Hacker May I help

Seven day very much I am afraid of the hacker Enter with the hacker And I lose my account

[night cloak]

I believe you’ve been assisted regarding this matter on more then one occasion by multiple people, @languid sedge.

[languid sedge]

@night cloak You are Know Suffering Threatening you Person Wants the money To return Me my account Here they helped Beautiful words And now I want Help Removal Twitter if I sent Request For services Will Hacker He takes My information

Please

[night cloak]

Do not pay them any money. Contact in-game support from an alternative account.

[languid sedge]

@night cloak O'Brother Do not accept Another account I sent several messages If they helped me Do I ask you?Please

[celest shadow]

Please contact the customer service in-game for further assistance. If you are unable to access your account at the moment, you can use the Help button from the login screen.

[languid sedge]

@celest shadow My sister . If sent the demand Will The hacker takes the information And because of me a problem With work

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo ether.

[clear spindle]

Be advised that we cannot help you with account related issues in here, @languid sedge. The only option is to contact the in-game customer service.

Please refrain from repeating as you have been answered multiple times.

[languid sedge]

@night cloak I will pay for him Because The company No progress service Moment He is Been changing Version To steal my account In the last when He said to me give me the money Or games With Hacker You lose your account ten Years

@clear spindle Sorry

[abstract wadi]

Or you can write to customer service. Explain your case, they will ask you some questions and they can help you, but paying money can only cause them to scam you again.

[umbral gazelle]

Hello, My Account was hacked. Hacker has linked his email id with my account. I can login to my account with Google Play Games. But hacker can login too with his email linked to my account. Kindly do the needful. My character ID is 5779942216.

[storm flume]

Please contact the customer service for further assistance, @umbral gazelle.

[umbral gazelle]

Yes, I already did that but it says PUBG has been banned in India.

And I am from Singapore

[shell plaza]

My facebook linked to my pubgm got hacked And Iam able to login through email. I want to remove my fb how can I do it?

[night cloak]

Too unlink an unwanted social media you’ll need to be connected to the pubg mobile account via another social media, @shell plaza. You may contact Facebook and attempt to gain full access of your Facebook account.

[scenic seal]

@merry sandal @celest shadow hi my channel got 19 strike from Tencent please help me this all thing is a big misunderstanding i was just click-bating in my thumbnail and title to increase the reach of my channel and this video was made only to see how my audience react on this, i only made the video to see how much my audience love me and my pubg account its a normal funny way to show my inventory to my viewers. I am creating pubg mobile videos from a long time i would never sell my pubg id because it is my love my 3 years hard work, please try to understand that video is only made for my audience reaction. and how they will contact me please remove the strike and dont take my pubg title away i made 2000+ pubg mobile gameplay videos 😭 this all thing is a big misunderstanding. please remove the strikes from my channel. i have done so much hardwork to get this point please dont take it away from me because of a miss understanding. please understand its my 3 year hardwork.

[shell plaza]

@night cloak Iam not able to login through Google play that's why Iam logging in through email.

And also one thing I want to understand is ....Can I login my pubgm account through my email even if the hacker unlinks my google play?

[night cloak]

If it’s through the email linking feature then, yes.

You may contact in-game support for further assistance with this query, @shell plaza.

[shell plaza]

@Visay I can login through email right?

[night cloak]

If it’s through the email linking feature then, yes.

[shell plaza]

And can hacker remove my email linked with account?

[night cloak]

They’d have to contact in-game support to do so.

[shell plaza]

Ok

[night cloak]

Is there any way to change our server back to normal .... I changed my server to KRJP by mistake ..... Pls help 🙏

[keen fern]

yeah

[crisp marsh]

Hello @polar marsh My Id '5175100932' is banned without any reason please support I have never tried to hacked the game nor I've never did anything wrong nor I used vpn

PLEASE I WANT MY ID BACK
PLEASE HELP🙏🏻

[night cloak]

@celest shadow help

[night cloak]

You may change your server after 60 days.

[night cloak]

We can't change it before 60 days ?

You cannot. The only way to change is wait the 60 days, @night cloak.

🥲

[crisp marsh]

Can anyone over here help me??

[crisp marsh]

@polar marsh Please help!🙏🏻🙏🏻🙏🏻🙏🏻

[night cloak]

Unfortunately, we cannot do anything inside discord to help you, please refer to #faq subpoint 2.12 for information regarding your ban, @crisp marsh.

[dire yarrow]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dire yarrow. Remember to read through #faq before asking questions in the support channels.

[dire yarrow]

My account in pubg game is hacked

[night cloak]

Kindly contact in-game support, @dire yarrow. They assist with account related query’s.

[crisp marsh]

Okay

[dire yarrow]

@night cloak I tried to communicate with them, unfortunately, I did not get any answer, only an automatic replies, and I did not benefit from anything, unfortunately, support from within the game does not help anyone

[night cloak]

Try following this screenshot attached below, @dire yarrow.

[dire yarrow]

But i cant to login

social media

[night cloak]

You can contact in-game support from the login menu, or via a alternative account.

[dire yarrow]

@night cloak
But I link my account on the game to my Facebook account and I cannot access Facebook and my Facebook link has been removed by the thief

[somber pivot]

Any Admin here i need some support @polar marsh

[celest shadow]

Hello, @somber pivot. How can we help you?

[somber pivot]

Can you please join voice channel

[celest shadow]

Please state your inquiry here.

[scenic seal]

@celest shadow hi please help me

[somber pivot]

Ok

[celest shadow]

Please elaborate your concern, @somber pivot.

[somber pivot]

I have some reports against pubg Developer
Can i talk you on this subject

@celest shadow

[celest shadow]

Of course, please elaborate your report.

What is it that you want to inquire?

[somber pivot]

Against Kazi Arafat Hossain Pubg Business Developers

@celest shadow

[celest shadow]

Please state your issue completely.

[somber pivot]

Kazi Arafat Hossein is illegal
Money making course from Bangladesh community.
He sell pubg offical room card illegally and using power Wrong way.
I have some proof

[civic halo]

Send every proof so that they can assist if it's legit report

[night cloak]

You guys mean proof, right?

[somber pivot]

How many prove they need

[scenic seal]

@celest shadow can you please help me i am in a very big problem

[radiant marlin]

Where to report hackers?

Link?

[night cloak]

report server here: https://bit.ly/3soBavK
and the user here: https://bit.ly/3uDSJZv

[somber pivot]

@celest shadow Kazi Arafat Hossein is illegal
Money making course from Bangladesh community.
He sell pubg offical room card illegally and using power Wrong way.
I have some proof

@celest shadow

[celest shadow]

Where is the proof?

[inner oar]

for some reason My role says im emulator

Im mobile..

[celest shadow]

Yes, you have the emulator role assigned to you. You can revert this decision by using the .emulator command in #481204134859505684, @inner oar.

[inner oar]

Thank, You!

[somber pivot]

You can't understand bangladesh language right?

@celest shadow

[celest shadow]

English only.

Which title are you referring to? Do you have a screenshot?

[somber pivot]

I have a video proof
But you don't know bangladeshi language
So how can explain you??

[crimson spruce]

Hello someone can help me ?

[celest shadow]

Feel free to send it to me privately, @somber pivot.

[crimson spruce]

@celest shadow bro , m’y account was baan 10 years but I never use cheat or something like this I don’t pay pubgm for 6 month and I see my account take bann.. -.-

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information. We are unable to assist players with account related issues here on Discord.

[night cloak]

@lime juniper @celest shadow

My account has been banned due to abnormalities in emulator but I play pubg mobile in mobile phonee
In game Id: 5174559190

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Bro it's fake copyright strike not from pubg tweet youtube

[scenic seal]

@night cloak bro its from Tencent please tell Error the truth about that video is just a big prank with my viewers please

My instagram is Also Disabled

[night cloak]

Ok

[scenic seal]

please Help me

[blazing saddle]

Hello, @scenic seal.
I would suggest you wait for Error to get back to you instead of repeating your queries again and again. I understand that you may be frustrated at the moment but your patience would be appreciated.

[scenic seal]

ok thanks

[brave shore]

Hello there 👋🏻 match time limit this week stucks on 250/550 can you please explain??

[night cloak]

You have reached 3000 minutes limit.

[brave shore]

Yeah but i mean the weekly one not the season limit

Cause I'm playing for the open sesame achievement

But the limit stucks on 250/550

[night cloak]

After you reach limit of season limit , it won't count towards weekly time played.

[brave shore]

So what I'll do for the achievement????

[night cloak]

You have to wait until new season starts , sadly.

[brave shore]

Ooooooh

That's a big shock!!!!

[lime juniper]

It is no misunderstanding whatsoever. You are a bad example to our community. If we find that you continue to promote these types of services on new YouTube channels, we will show no mercy.

[storm flume]

Frustrated Cyber#1706 was banned | Major violations of PUBG MOBILE's terms of service.

[brave shore]

There is no way to complete the achievement this season? 😕😕

[night cloak]

After royale pass crates got removed, You can only do the sesame Achivement for 6 weeks of the season.

[surreal lynx]

How much time will it take?

[brave shore]

It stucks on99/100 i need just 1 to achieve the unique destiny 😭

[silk pike]

@lime juniper please give me one chance dont terminate my YT and insta please its my 3 years hardwork dont do it for 1 mistake please just give me one chance ill make it right

[storm flume]

xdarexdevilx#5933 was banned | Major violations of PUBG MOBILE's terms of service.

[dapper sedge]

Hello o am speak arabic i need help

[night cloak]

Sir but he saying he just do for prank please sir

[elfin canopy]

How may we help you, @dapper sedge?

You may join regional server from subpoint 3.1 in #735483472432594994 , if you require assistance in Arabic.

[unborn inlet]

#questions Your anti cheating system has gone corrupted. It banned my account due to abnormalities in emulator but I play pubg mobile in mobile iOS App Store official app. Been playing since season 3 Never cheated. This is infuriating.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unborn inlet.

[lime juniper]

It was no prank that he was selling accounts and UC on Telegram. Promoting the sale of a PUBG MOBILE Partner title is just as bad as actually selling it.

[cursive wedge]

Ban Him.

[surreal lynx]

Can anyone tell me?

[night cloak]

Ok ban his pubgm account but yt channel why

[lime juniper]

You will be contacted if you are selected for the test in the future.

[night cloak]

Give him last chance

[magic talon]

@lime juniper is Promoting Telegram Channels Where People Sell Ids Is Allowed In Youtube? I Saw One YouTuber Doing That

[cursive wedge]

No Last Chance Only Ban

[lime juniper]

Refer to the pinned messages in #discord.

You have been answered. This decision is final. You will be muted or suspended if you continue asking about it.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @magic talon.

[viral ocean]

Selling id is not allowed, thats the first problem

[lime juniper]

Please report there after the weekend.

[night cloak]

Ok sorry

[magic talon]

@lime juniper So This Means They Can't Promote, Alright Then.

[lime juniper]

No. We have removed several channels promoting such activities.

[craggy sleet]

Hi ! I made a ticket to the pubg to unlink and there he asked me to take a screenshot with purchases where I have to send the capture because I can't send it to the conversation there or I don't know ...

[cursive pulsar]

how many letter your ingame nickname supported?

[lapis hedge]

I want urgently help from any pubg official person

I have my pubg account worth 10 thousand dollar

Someone add his Email on this my mean third link

I have my twitter and facebook

Please help me to out from this problem
@polar marsh
@unborn inlet

[civic moat]

Is it possible to transfer x suit from one account to another

[cursive pulsar]

nop

[lapis hedge]

@civic moat yes dm me i will help you

[civic moat]

Dm i can help with ur issue too i guess

[celest shadow]

You can upload your screenshots to https://imgur.com and send it as a link.

[cursive pulsar]

beware of scammers

[civic moat]

Yes sir

[lapis hedge]

@cursive pulsar 14

[storm flume]

Please contact the customer service for further assistance, @lapis hedge.

[craggy sleet]

@celest shadow a ok thanks

[celest shadow]

It is not possible to transfer anything from one account to another. However, you can gift a friend an X-Suit if you meet the gifting requirements.

[celest shadow]

If I remember correctly, it was 14 characters, this may have changed though.

[civic moat]

Um ok ☺️ is it true that one id can send x suit gift to limited no of person

[celest shadow]

You can send an unlimited amount of X-Suit(s) to players in your friend list as long as you have enough coins to purchase them.

[lapis hedge]

@storm flume i will contact him from game like 10 times but they did not do something can you please help

[round canyon]

Dğdisisi

[storm flume]

Please do not use languages other than English, @round canyon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How can I fix this, someone did this to my account, please someone help me

[sick shale]

@round canyon Stop spamming and use English please

[sick shale]

Contact customer service by clicking on Help button at top-right of the login screen

[shut fable]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5254016066
The account name.''AbanobMontaser''.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut fable.

[night cloak]

it gives me auto answers, it doesn't help actually

[sick shale]

Try again and select Other issues/No, they didn't help options

[night cloak]

I accidentally changed my server to KRJP , So is there anyway to change it after new update ?

[civic moat]

Ok

[sick shale]

You should wait for the cooldown period to be over, no other way

[night cloak]

It says 60days 🥲

[shell arch]

@lime juniper goodevening , ive a question regarding my account , apparently my friend's id has been disabled on instagram for nothing at all , he wasnt promoting or any stuff , you have to give us legit reasons for doing so on instagram . we've received 19strikes on the youtube account , whats the reason for 19? if you want to remove one video and you think its against the guildlines then we understand , but this very behaviour of yours to literally delete our channel needs a reason . this is very wrong on your part too , because our source of income depends on youtube , and during this pandemic i think you should re consider and take away our Pubg mobile partner and please remove the strikes . hope you really understand and give us a solution .

[prisma iron]

I need to unlink a social network, someone enters without my consent by that means and the unlinking is canceled.

[somber pivot]

So sad

[wide brook]

So umm

[somber pivot]

Blaaahhh

[wide brook]

I need to unlink my FB from my alt acc but it won't for some reason

[sick shale]

Contact customer service via in-game settings and follow this conversation:

[wide brook]

It says it will unlink in 7 days but it doesn't

[somber pivot]

So sad
I think it's over🥴

[sick shale]

@somber pivot Do you need any help?

[wide brook]

I need

[sick shale]

Don't login through the social media account you want to unlink

[tawdry furnace]

I got banned 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawdry furnace.

[wide brook]

I didn't

I logged in via play games

After 7 days

But it's still there

Also tried

[somber pivot]

No I'm taking Piston with personally 😊

[wide brook]

Removing pubg from the FB acc

That also doesn't seem to work

[somber pivot]

Banned

[gaunt thunder]

Hey PUBG Support Team, I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ). I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account, all information has been listed, hope you'll check this issue as soon as possible .Thanks PUBG Team.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt thunder.

[sick shale]

@wide brook The process does not start at all?

[shell arch]

@celest shadow

[wide brook]

Kind of

It says acc will unlink in 7 days

And the timer starts

But when I come back after 7 days the acc is still there

[storm flume]

Miss〆TòKÿØ#7941 was banned | Major violation of PUBG MOBILE's terms of service.

[kindred wagon]

How do I do this?

[sick shale]

From your linked social media account, @kindred wagon

[wide brook]

Yeah if it's fb

Go to settings

And go to services that can access your account

[kindred wagon]

Uh huh

[wide brook]

Go down to pubg and it'll show the date

[sick shale]

@wide brook Someone else must be logging in with your Facebook account.

[kindred wagon]

Well what if it used to be fb at first

[wide brook]

Nope

[kindred wagon]

And then I unlinked it

[wide brook]

No one's playing on it

[kindred wagon]

And now I have Twitter

[wide brook]

Btw

After I remove pubg from the FB account and try to link it to another acc

It says account already linked to another character and shows the account linked to my alt

[night cloak]

@lime juniper he have more channels you want ? ||Just asking please no ban||

[lime juniper]

We are aware and will be monitoring them.

[sick shale]

@wide brook Try doing a routine repair and unlink it again, unfortunately I can't find the problem from your explanations

[sterile stone]

@vagrant tulip pretty sure titles expire after 60 days

[wide brook]

Iv tried multiple times over the past 3 months

[sterile stone]

some youtubers get it sent every 60 days

[sick shale]

Please move to #pubg-mobile

[wide brook]

Help ;-;

[lime juniper]

The title remains in a profile until the person logs in again. Then, the profile view is refreshed for other players who view the profile.

[devout glen]

@lime juniper Please answer me, 30 accounts were stolen.

[river thorn]

Hi, my account has been banned for 10 years, since I shot more men for no reason, can anyone help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river thorn.

[devout glen]

They want to kill me for them, but the support in the game is not responsible

[lime juniper]

Please contact the customer service about this. We can unfortunately not help you via the community. It must go through the proper channels. Please wait patiently, and if the customer service is unable to assist you any further, nothing else can be done.

Keep in mind that accounts are not just "stolen" and that it is the player's own responsibility to protect their account.

[night cloak]

excuse me?? how can we protect our account tho, if someone is literally hacking our account

it should be the game who should make the game more secure

[devout glen]

I tried to get in touch, but tech support doesn't even want to help with the evidence. Writes a refusal.

[lime juniper]

If you are not able to provide the required information, there is nothing we can do from our side.

[night cloak]

i linked my e mail to my account and didn't give it to anybody, so how is that my fault

ok anyways, no help is gonna come from here or anywhere

bye bye to my account and money

[sick shale]

We provide community support here and are unable to assist with account related issues in any way.

[kindred egret]

I assume you have fallen for the free uc scam. There's a various amount of scums developing websites like that.

[night cloak]

nope, i bought it through pubg and bought it by myself and with my own money

[kindred egret]

Tencent's security services are one of the best. It's when people are dumb enough to fall for scams which tencent warns about.

Let me crack this, did you buy the UC from midasbuy?

Either one of your known or unknown had access to your gmail before hand. Doesn't mean it's the game's fault.

¯_(ツ)_/¯

[devout glen]

I provided everything, phone number, old mail, new mail. data from social networks.
Registration date, receipts. But I was refused.

They just promised to kill me for these accounts.

[night cloak]

i dont even know anything about that website

[kindred egret]

?

@night cloak Simple stuff.
Tencent provides day to day security to all the users so it isn't a possibility of users being hacked from just the ign or id number.

Like the mods said, the only way your account can be stolen is by you.

[night cloak]

now my friend cannot enter his account

i really dont know whats happening

[kindred egret]

Could you send a screenie of what exactly is happening?

[sick shale]

As we said, multiple times, that only customer service can help you with this issue...

[kindred egret]

@sick shale Ngl, I am guessing it's 🧢 lol.

[night cloak]

Why annie streamer not banned yet

[night cloak]

And my account's name has changed, and whoever it was deleted all my friends and then got banned for a week

[night cloak]

He can login new season

Hacker logined with src 1.3.1.99999

And u need to wait for update

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

what should I do after update?

[kindred egret]

Contact customer support.

[devout glen]

all this was done using virtual phone numbers pakistan

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night iris.

[devout glen]

That's right, that this is not a sale, not a purchase. It's just that people had a problem with their mail, it was blocked.

These are the real owners who have been playing on these accounts since the account was created.

So the problem is that the mail was changed.
On some accounts, they even changed the number, linked a social network. and sent to the b@n account to untie the social network of the owner/

[dapper sedge]

Hello, I have been hacked into my Twitter account. I want to unlink

[storm flume]

Please contact the customer service for further assistance, @dapper sedge.

[dapper sedge]

How to contact

[dapper sedge]

I don't get information

[night cloak]

Thank you

[dapper sedge]

I want to unlink the Twitter account, it has been hacked

[high flicker]

I Wanted to Organize a Tournament Can i Get the Room Card Sponsor From PUBGM?

[sick shale]

Please contact customer service via in-game and follow this conversation:

[storm flume]

Please refer to this channel's pinned messages for further information, @high flicker:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dapper sedge]

It did not help me in anything

@sick shale It did not help me in anything

[sick shale]

It should do if you can provide the required information

[dapper sedge]

@sick shale How

[sick shale]

@dapper sedge Follow the conversation I sent above..

[dapper sedge]

@sick shale He did not exceed 21 on the Twitter account

@sick shale UC was stolen

[sick shale]

That condition isn't necessary when you want to unlink a social media account through customer service. Please contact them and state your issue properly and provide the required information, if you can't do so, then nothing can be done..

Be advised that we can't help with account related issues on Discord.

[dapper sedge]

Thank you so much@sick shale

[sharp crater]

@sick shale I have the same problem where this hackerrr has removed my twitter. I can still access the game with Apple ID but now he is using something which is going to make me loose my account forever

In game support said they have everything they need from me but it takes them 60 days to action...by then it will be “bye bye account” for me

Can they recover my account if this guy destroys it

Look at this ...he is slowly getting it to the point of permanently loosing it

[sick shale]

We can't help you with issue, or speed the unlinking process. As we are not affiliated with the in-game customer support and are unable to assist with account related issues. It takes that much of time due to security and verification processes.

For your information, no matter who operated the prohibited actions, the punishment will be applied on the account.

[sharp crater]

Hmmm
I though I’ll try here since the channel is named pubgm support
I guess it is bye bye account then

[lunar forge]

Where is the report hackers category?😐

[sick shale]

It has been replaced by https://bit.ly/3uDSJZv

[marble ferry]

5357179854 ıd hesabımda ban yememe sebep olcak hiçbirşey yapmadım banımın kaldırılmasını istiyorum arz ediyorum.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble ferry.

[supple hatch]

when will the TDM player slowly walk glitch be fixed ?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @supple hatch. You can also submit a report in #old in compliance with the channel's pinned instructions.

[ashen hill]

Hello. I would like you to explain to me why my account was blocked: The
nickname MadVasya, linked to the mail [e-mail]. from 31.03.2021
to 23.04.2021, I did not log in to the game due to the fact that I was on a
business trip and no one could log in to the game from my devices.
24.04.2021 when I tried to log in to the game, I saw a notification that my
account was blocked. Why was I blocked ? if you haven't logged in to the
game all this time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ashen hill.

[crisp marsh]

Hello @PUBG MOBILE My Id '5175100932' is banned without any reason please support I have never tried to hacked the game nor I've never did anything wrong nor I used vpn

PLEASE I WANT MY ID BACK
PLEASE HELPpray_tone1

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp marsh.

[undone quail]

My Favourite Youtuber MrCyberSquad Channel Got 19 strikes From Tencent But he is not promoting any hacks, cheap uc and any Any kind of Community Guidelines.. he also Have pubg mobile partner Title Please Help🙏

[night cloak]

F

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[sick shale]

Report it in the form when it's available, @night cloak.

[night cloak]

Ok sorry

[storm flume]

Mʀ.HunterVicky YT#8157 was banned | Major violation of PUBG MOBILE's terms of service.

[night cloak]

Website is closed?

[celest shadow]

You can report via the form after the weekends.

[rain path]

They were promoting telegram channels for uc

All those channels are selling uc

[night cloak]

Ohk

[sick shale]

You can report them in the form

[wide brook]

Isn't this the official discord server?

[sick shale]

It is, but

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[wide brook]

Hmm

[cyan garnet]

help??

[sick shale]

Looks like you have not been invited, try again later

[cyan garnet]

how do i get invited??

[limber shard]

do you know the approximate waiting time for a response from the developer ? I wrote in a private message how long I should wait for a response ? question about the ban

[fair drum]

my account was heacked pls help me

[storm flume]

Please contact the customer service for further assistance, @fair drum.

[fair drum]

they are doesnt help

[limber shard]

you do not respond to the mail for almost a month, you can not do anything, but as in the ban, without explaining the reason, and quickly . why does everything work so badly ? you say with every update that the system works perfectly, but as it turns out, it is far from perfect . Because I'm confident in my game . and I can see your attitude to solving the problem . this is very unpleasant . it is not clear why all your communities are created at all, if no one can help you anywhere

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber shard.

[feral forge]

no information regarding that, @cyan garnet. since the mode is still in beta phase, so it is only available to some selected players, you must wait patiently until the mode is available to all.

only the in game customer service can assist you with account related issue, please contact them and you may refer to the steps in this screenshot as reference, @fair drum.

[grand star]

Next update the mirmar map get removed ?

[night cloak]

Miramar will not be removed in the next update.

[grand star]

@night cloak iv heard about this topic a lot times i hope you are right

[uneven pumice]

@onyx cairn

Cam i dm you?

@celest shadow check dm

[rotund gazelle]

How the kd ratio is calculated now?

[night cloak]

Kills per game only

New kd only , although you can still see the old one.

[rotund gazelle]

I read somewhere that now kd is kills/matchs played? Is it a lie?

[heavy jay]

@polar marsh Hello there! I need support about something..I play from Europe and my device is a Iphone 12 pro max.So my scope mode is "HOLD" and when i open the scope and slide my finger up the scope stays open for no reason 😥 for sure its a bug on this device! I have tried to send emails etc. but no one answerd! Do have any idea about this? i can send video to see exacty!

[night cloak]

New kd : calculated by averaging all K/D from each classic matches played during the season.

So kills / deaths.

[hallow gulch]

The scope won't zoom out unless you completely remove your finger. For instance, you're shooting and scoped in, when sliding down, you're pulling down the recoil whilst having your scope open. In case I've misunderstood your issue, please do send a video to clear out any concerns, @heavy jay.

[inland mango]

@polar marsh When I enter the game, Tencent Games is beating after the text comes. No matter what I did, this problem was not solved. How can I solve this problem ... Can you help?

[sick shale]

Can you elaborate please, couldn't understand your question

[heavy jay]

yes of course i have a video to send you! Look i play 4 finger claw and i use for scope mode "hold" that means that when i remove my finger the scope have to close right? mine stays open because iv checked it and i saw that when i open scope and slide my finger up by mistake or if i want to the scope stays open...

[inland mango]

my game does not open. For your better understanding, I can send a video if you want.

[heavy jay]

also a friend have the same device and he have the same problem...

[hallow gulch]

I see the issue now, this sure must be a bug. Try switching your scope settings from hold to touch and try again. You can also try a routine repair but make sure you have your settings saved as all the maps and resources will have to be re-downloaded again. If the issue still persists, please do report it in #old.

[hallow gulch]

Providing us with a video would be much better.

[hallow gulch]

Have you tried reinstalling?

[heavy jay]

Thank you very much..i have tried everything (all repairs,restore,delete the game and download again)also i changed the controls and it does it everywhere.I triend to contact from inside the game but i didnt find way to speak with someone and i send email to tencent games. Do you thing that i have way to contact and see my problem?i post my issue to feedback-bugs

@hallow gulch

[inland mango]

Yes. I even formatted my phone

[hallow gulch]

Your issue will be reviewed once the team sees it, thank you for forwarding your issue.

[hallow gulch]

Does your device have enough free space? As low storage causes game crashes etc...

[inland mango]

There's plenty of room

[hallow gulch]

May i know what's your device?

[inland mango]

İphone 6 Plus

[sleek lotus]

So many hacker in the semi finals of championship in game 🥲🥲☠

Unfair.

[hallow gulch]

That is probably why, the iPhone 6 plus does not support the game knowing that the phone mentioned does not meet the game requirements due to its outdated model.

Note: The more updates the game brings, the higher experience we get. That being said, the game requirements get updated, hence why PUBGM was able to run on your phone before.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @sleek lotus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[inland mango]

Then please change the compatible location of the game..

[inland mango]

My friend has the same phone, but she can enter.

[sleek lotus]

How much report does it take to make the competition fair? Cause these people do have more points now.

You know whats efficient? To upgrade your checks cause theres still hackers in it.

🥲 hope the feedback helps cause its so corrupted already.

[hallow gulch]

The players in question will be punished once the security team is on the case and have proven their use of cheats.

▫️ Please provide your feedback in #old.

[hallow gulch]

With new IOS updates being released to the 6 series, the game does not seem to open but crashes instead. I can see you have the new update downloaded judging by the new control panel. Eventually, the game will no longer run on this specific model.

[inland mango]

Thanks

[sleek lotus]

@hallow gulch yes i 100% agreed. And let me tell you this, you guys are really working hard on this ik it already. But when you have tournament with hackers its different. Youre not gonna get a efficient score out of this tournament.

[night cloak]

Report here https://bit.ly/3soBavK

[waxen crag]

someone hacked my account and changed my derver!!!

how can i get back to my server?

[night cloak]

You have to wait 60 days.

[waxen crag]

why?

it is pubg isse to let my account be hacked!

and tjey changed my name using my id card.

[night cloak]

That's the time you have to wait until you can change the server again. If someone hacked into your account please contact customer support and explain your issue.

[waxen crag]

i know i have to wait 60 days, i mean it is not my mestake. pubg must fix it.

i want to know how they hacked my account and from which country?

[night cloak]

Hi i get ban for no reason by error . My ID 525194283

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[waxen crag]

i got back my account, but i do not know how they hacked it or if they can hack it again, and yes i did change all my passowords related.

[eternal arrow]

My game is crashing while playing pubg please someone give me a solution

[night cloak]

You might want to check security sections in Social media's that you linked to your pubg mobile account , and check if you have any unauthorized logins from devices or locations that are not yours.

[night cloak]

You might want to reinstall , repair , or empty your storage in your device.

However it might also crash because your device's proccessor is too weak for pubg mobile.

[solemn obsidian]

I have bug in my pubg mobile app
Can’t open it without vpn and can’t see G36c weapon in the map

When anyone use the gun I can’t hear the shouting sounds and can’t see the weapon in hand of enemy

[night cloak]

Feel free to report bugs in #old .

[hallow gulch]

Where are you from?

[solemn obsidian]

Iraq

[hallow gulch]

Refer to subpoint 4.4 in our #faq channel for a possible solution.

Note: The usage of VPN is not recommended and might interfere with how the game functions.

[solemn obsidian]

It’s better than I can’t play the game

I did the repair and reinstalled the game it’s still the same

So i have to use vpn

[eternal arrow]

Snapdragon 855 👀

[hallow gulch]

If I'm not mistaken, your country banned the game along side many others.

[night cloak]

Refer to subpoint 4.5 in #faq . @eternal arrow

[solemn obsidian]

No

It’s happened only to me
My friends use the game without any problem

[hallow gulch]

Have you tried using a different account?

[solemn obsidian]

Yes I tried

It’s the same problem

And even try to login as guest and didn’t work

[hallow gulch]

It does seem like a device issue. Make sure you have stable internet connection and enough free storage on your device as mentioned in the subpoint. Perhaps using a DNS might work. If none of the following methods helped/s. Please contact customer support in-game.