questions

[night cloak]

ty

@clear arrow where was the event hosted ?

[alpine plover]

Why was my account banned again 😑😑😑

[polar marsh]

Please refer to the private message from @polar marsh for further information, @alpine plover.

[clear arrow]

@night cloak It was an official tournament from Pubg mobile. It was streamed in YouTube. The name of tournament is Pubg Mobile Pro League South Asia.

Here is the proof

[night cloak]

@clear arrow unfortunately I do not have any information regarding pmpl please be patient until pistons gets online for further assistance.

[clear arrow]

Ok

[night cloak]

@lime juniper Before the Karaking Community Tournament starts, i would like to request to also give rewards to players who lost in the tournament so that they can have hope in joining future community tournaments.

Maybe something like a thank u message or anything that would motivate players to joining future community tournaments.

If they loose, at least give the players a motivational message so that they can try harder next time

These rewards are okay. But, loosing players needs to get a reward. Like a motivational message sent to their in game mail telling players to try harder nxt time

[sullen sigil]

hi guys, banned the account for 10 years just did not violate anything, I am an honest player since the first season, tell me how to remove the block.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen sigil.

[junior mantle]

Hello Pubg Mobile
Dear team, I should have 540 UC in my account but now it was showing 0 in my account and I didn't purchased any item or nothing these days I don't know how it was got deducted.

Id : 5300792501
Name : InY๏urDreams

[storm flume]

Please contact the customer service for further assistance, @junior mantle.

[junior mantle]

In game support was not responding

Could you please tell me where can I contact them

@polar marsh

[olive dove]

To contact customer support you have 2 options:
1- Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

2- Login Menu: Select Help in the top-right corner of the login menu.

Please be advised that the customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

Please do not beg for UC here, @nocturne thistle.

[storm flume]

Please do not use languages other than English, @jovial stone. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[junior mantle]

Okay Thank you

[fringe hound]

can u put “chinese pubgm” cheer park instead of global game cheer park cuz its ugly
but chinese cheer park is very cool 🙂

[celest shadow]

Feel free to provide your suggestions for the game in #old, @fringe hound.

[fringe hound]

i did

[celest shadow]

Nicely done!

[fringe hound]

im facing frames drop while im open scope in ipad 7 generation

[reef kayak]

they added an e-mail to my account, wrote to support, asked to write here help, I have full access to my account

[storm flume]

Please contact the customer service for further assistance, @reef kayak.

[naive cosmos]

Hi someone hack my account, how can i restore my account

How can I contact customer service

[night cloak]

Hi i Need suppor please

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @naive cosmos.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I get Ban

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[meager pumice]

Hello@celest shadow

[meager pumice]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @meager pumice. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

Hello, @meager pumice. How may I help you?

[reef kayak]

Hello, I need help @celest shadow

[meager pumice]

Why custom rooms from clan shop every 10 day can be buyed?

Why not 7

[celest shadow]

I am unable to understand this screenshot. Please join a regional community (from subpoint 3.1 in #735483472432594994) or translate it.

[terse furnace]

I need help...

[celest shadow]

The cooldown period has been changed.

[meager pumice]

There was 7 days now is 10 days?

[celest shadow]

Yes, I believe so. You may share your feedback of this change in #old.

How can we help you, @terse furnace?

[cloud heron]

Does pubg sell hack?

[meager pumice]

That not funny

[cloud heron]

Cuz i heard people say that the top 1 in squad/eu is hacking and bought hack from pubg corp

I dont want hack i was just curious

[celest shadow]

No, absolutely not. Those are rumours. You may read the following Dev Log for further information:

https://www.reddit.com/r/PUBGMobile/comments/lggxlt/pubg_mobile_dev_log_february_2021

[reef kayak]

I have full access to my account, I need to untie my E-mail, I have a password and login, help me please, I waited 32 days.

[celest shadow]

You cannot unlink your e-mail address or phone number at the moment.

[terse furnace]

I report in feedback - bugs, 15th april my TDM and Spectator mode problem, but yet is not fix it.. 😞 @celest shadow

Long time i can't play TDM match properly also can't spectating my friends.. plz help

[celest shadow]

It must have something to do with your Internet connection, @terse furnace. Please consider using another network connection when playing the game.

[terse furnace]

All good, my brother can play properly, only my id show this problem

Same network we both use.. but how network problem?

[celest shadow]

Please try using your cellular Internet or another Wi-Fi and let us know if the issue persists.

[terse furnace]

I suffer this problem on 1.5 month. All things i try.. nothing works.. thats why i report.. i feel totally helpless..

When i play classic match, not show this problem.. ping also good..
Only tdm and spectator mode show this problem.. glitch

[warm ingot]

I accidentally changed my server to north america to asia now i want to switch it back please help me

[mortal apex]

Unfortunately nothing can be done. You will have to wait for the server cooldown period to be over, @warm ingot.

[warm ingot]

it isnt possible to matvhmake in north america

how am i supposed to complete my RP missions

[mortal apex]

You can still play with your friends in that server.

[warm ingot]

match doesnt start in north america

because im emulator

[mortal apex]

It will be, if the leader has set the server in NA.

[warm ingot]

there isnt any way to help?

[deft slate]

Hi all

[mortal apex]

No.

[deft slate]

Is there anyone who could help me with my account

[night cloak]

@deft slate how may I help ?

[deft slate]

I have a problem

Someone is getting in my pubg account

Deleting my friend list and used all my UC

I don't know how is he getting in my account

[night cloak]

@deft slate have you tried to change you social media accounts password that is linked to your pubg

[deft slate]

Yes, I changed and added a few friends back

But still again deleted my friends and someone played even a game

Can anyone check who is logging in and from where. Trough wich media and how

If I give you ID of my account

[night cloak]

According to what your saying somebody hacked your account right ?

[eternal igloo]

Hi pubg mobile discord

[deft slate]

What can I do

Can anyone check log in details

[royal sail]

can i get help

[deft slate]

And see who and from where is hacking my account

[night cloak]

@deft slate have you tried to contact in-game via costumer service for assistance.

[deft slate]

How to do that, I couldn't find that option

[night cloak]

@night cloak what was your account linked to ?

[eternal igloo]

My account is not open how are you [e-mail] failed to login error

[night cloak]

@deft slate go to settings then basic the bottom left you'll see a button called costumer service

Have you tried to login with Google play?

[deft slate]

I'm there now,but where after

[eternal igloo]

Help please 🥺🙏

My account is not. Open

[night cloak]

@deft slate after you contact them. Kindly follow this conversation

[deft slate]

I don't find option for hacking

[night cloak]

@night cloak are you sure that your account was linked to Google play ?

[deft slate]

I don't know if I'm in the right menu

[night cloak]

@night cloak if you have linked it to email before then yes you can

[eternal igloo]

Hi pubg mobile help me

[deft slate]

After pressing customer service I get that menu above

[eternal igloo]

My account is not open failed loading error

[night cloak]

@deft slate see the conversation button on the top right of your screen

[eternal igloo]

[e-mail] email

[deft slate]

Thanks I found it

[eternal igloo]

Can anyone tell why this is coming

[night cloak]

@deft slate glad to help.

[feral forge]

the email/phone number login method is currently still in beta phase, so you may face some difficulties or bugs while using it, if you are unable to login via that method, i suggest you to login with your linked social media for now, @eternal igloo.

[river thorn]

Hi, I lose points every day because of cheats, why is the points not refunded?

[night cloak]

@night cloak you linked your google play but when you login you have to create a new character that indicates that you have not linked it to Google play. Try using another log-in method if you have.

[river thorn]

I ban 4 5 people every day but it has no effect on my scores

[devout pebble]

Plzz ban this id 61231658943 he is a hacker he has a paid hack

[night cloak]

@river thorn your points can be funded by playing.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @devout pebble.

[night cloak]

@night cloak then that's an indecator that you have not linked your account

[storm flume]

Please contact the customer service for further assistance, @river thorn.

[river thorn]

i got bole how do i rank rank every mac cheat

coupled full cheat

[night cloak]

No you cannot because you have not linked it either to Google play or email so unfortunately there is no solution.

[river thorn]

Players with low rank coincide

I'm at the crown level because of the cheats since the season starts

[night cloak]

@river thorn I don't know much about emulator but have you tried #emulator-support for assistance am sure archer can give you further assistance.

[river thorn]

4 5 people have a ban feedback every day, but neither does it affect my benefit score.

[oak nexus]

Hello Team,
I am Playing Pubg for over 3 years, I love this game but there is an issue which i am facing right now in PUBGM. So the issue is that I accidentally changed my Server from ASIA to SOUTH AMERICA. But unfortunately now i am not able to change it back from SOUTH AMERICA to ASIA. I request you to Change my Server to ASIA. I really will be very thankful to you and whole PUBGM team. Hope you help me As soon as possible. Have good day !
PUBGM ID :- 593955603
PUBGM Name :- YOUNG๛LORD

I want to change it before cooldown

[night cloak]

@night cloak as I said in the messages above when you try to login with Google play and it says make a new character that means you account was not linked before I hope you understand.

[river thorn]

@night cloak In the private message it says something about my ban, I did not ban

[night cloak]

@oak nexus you have to wait until the cooldown ends but you can play your favourite server by joining a lobby were your friend is on your favourite server

@night cloak as I declared in the previous messages you cannot.

[river thorn]

Is there no return points in this game?

[thick girder]

Can I ask question here

[night cloak]

@river thorn no there isn't you can only achieve points by playing the game.

[night cloak]

If its regarding PUBGM support then sure go ahead ?

[thick girder]

Ok I I cant run pubgm will I be able to run the games

[night cloak]

What games sorry I didn't understand your question?

[thick girder]

Games like mobile legends or minecraft or just games that kinds dont require much power to run

[river thorn]

game full cheat

[night cloak]

@thick girder that I cannot give you a specific awnser that is up to you to try on your device.

[thick girder]

Oooo ok

[night cloak]

@river thorn regarding cheaters in PUBGM The players who are using cheats shall get the proper consequences as it says in user agreement. Soon or later.

[reef kayak]

I have it hacked, sometimes they come in, I know the password from the e-mail and I know the password from other bindings, please help me, the account costs $ 8.000

I can provide all the information, payments are old screenshots, thank you very much!

[night cloak]

@reef kayak the email/phone number login method is currently still in beta phase, so unfortunately you cannot unlink it.

[reef kayak]

what should I do? the account is logged in

[night cloak]

@reef kayak sadly there is nothing that can be done here.

[reef kayak]

when will it be possible to fix it?

my account costs a lot of money and I'm afraid.

I wanted to spend a lot of money on the crow, but I can't, I'm afraid.

[high frost]

why should we enter the match within 5 mins if we became offline in between the match?

[night cloak]

That is sad indeed but at the moment there is nothing that can be done. Stay tuned for further updates the developers team might add unlinking feature in-game.@reef kayak

@high frost because your server connection shall be terminated if you dont. And you will be returned into main screen.

[high frost]

what's the reason that they removed the option to enter match after 5 mins

[reef kayak]

and through support in the game do not help? I gave them all the information.

[high frost]

earlier it is available

[reef kayak]

I will give you money for your help, help me please! 😔

[night cloak]

@reef kayak it is not about money please don't discuss about this am just trying to help you voluntarily but regarding your issue there is nothing that can be done as I referred in the messages above

@high frost the reason of option removal I do not have any information but feel free to share your thoughts regarding that matter in #old .

Hello

@night cloak hello how may I help you ?

Can i ask what chipset that will support smooth 90 fps?

I might need a list to compare the devices so if anybody could help me that's great and amazing thanks.

My pubg clan was stolen, can I get it back?

[night cloak]

From the information i know from 3 years playing this game answer is no

@night cloak
In order to play the game at 90 fps, you will need a phone that comes with the Snapdragon 865 chipset.

[night cloak]

Below it?

Cause OnePlus 7 Pro has SD855 and support to 90fps

@night cloak
Here are the major Android phones known to support 90fps:

OnePlus 7 Pro.

OnePlus 7T.

OnePlus 7T Pro.

OnePlus 8.

OnePlus 8 Pro.

٢٧‏

[night cloak]

Ok thx

Glad to help.

And if i can suggest to tencent team here I'm suggesting to unlock the feature on Midranger like SD 732G and Helio G95 :)

So there's nothing I can do?

Welp thanks for your time @night cloak

[night cloak]

Regarding that matter you may share your feedback in #old

Alr

@night cloak if your PUBGM caln was stolen the only was is that the leader of the clan make you leader otherwise there is nothing that can be done.

@night cloak have you followed the exact conversation that I have sent ?

Don't accept that answer, i.e. if I put a lot of money into the game and after the malt is stolen and I don't get it back, then why continue playing?

@night cloak unfortunately even I do not know.

[night cloak]

Protecting your clan is your responsibility only you can give leader to who ever you want it is not PUBGM responsibility because developers team made sure of that.

hello i need help

@night cloak how may I help you ?

Two days ago I was playing and my account was banned for 10 minutes. Yesterday I was playing. My account was banned for 30 days. What's wrong?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@night cloak regarding your accounts issue. Kindly read the previous messages that I have sent carefully.

[night cloak]

Okay, I don't mind losing it, what can I do to get that person locked up.

That was for scorpy his account was hacked but yours was not.

[mossy sail]

Some questions and I answer

Any quick questions

[night cloak]

@mossy sail please change the direction of your messages to #chat

[mossy sail]

Some questions about any things and I answer

[night cloak]

Unlinking email-phone number is not possible as it that feature is still in beta phase.

Thank you for nothing..

[copper widget]

Hello. Regarding the issue i was facing yesterday about "Versions do not match. Cannot join room" I have a small update.
yesterday i was trying with an account where i logged in with gmail and this gmail I was trying to run on pubg mobile korea a while ago.
Today i tried logging in with my gmail linked to my facebook (facebook login) and i got the same error. The game is up to date. Could there be an issue on going with a new update or something ?

[celest shadow]

I am honestly not quite sure. It sounds complicated on its own already, perhaps you can submit a detailed report in #old.

[copper widget]

Alright, will do.

[agile wren]

Need help

[mortal apex]

Hello @agile wren! How can we help you?

[agile wren]

My friend Facebook account has been blocked

Pls help 🤧😰

All the proof we have 😰

[mortal apex]

If your friend has lost access to a login method, you may refer to subpoint 2.8. in #faq on how to contact the Facebook support. After that you can proceed further with the Customer Service in-game, @agile wren.

[reef kayak]

okay, will it be possible to delete e-mail in the next update?

[feral forge]

no information regarding that, but hopefully in the near future!

[agile wren]

@mortal apex thanks

[weak bear]

I don't what's happening for the last 2day the game gives me high ping, I had talked to my wifi issuer, they said no prob from their side. Please do something about it.

[night cloak]

Я не нарушал никаких правил игры, мой аккаунт был взломан и переодически используется кем-то другим. Я могу предоставить доказательства, факты и историю платежей, что бы подтвердить, что это мой аккаунт.
I did not violate any rules of the game, my accountwas hacked and periodically used by someone else. I can provide evidence, facts and payment history to prove that this is my account.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, @night cloak.

[feral forge]

please report about the high ping issue in #old using the following format:
▫️ Numeric ID (in-game)
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[night cloak]

I already wrote to them and they told me that they could not help me in any way because I violated the conditional agreement, but I did not violate anything, someone enters my account and uses it periodically, I have already sent the necessary evidence that this is my account, but no one has ever broken me answers

[haughty bridge]

Somebody help me i am going mad

[celest shadow]

Is your account suspended?

[celest shadow]

How can we help you today?

[night cloak]

It was blocked for me on the 16th for one day, then it was unblocked and today it was blocked again for three days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[haughty bridge]

I don’t know what’s the issue either its my internet or pubg mobile while using wifi i get a ping of 60ms but enemy teleport from one place to another frequently peek is delayed and when i try to play with mobile data the game hardly runs.

Please help me with it i m helpless

[cobalt pagoda]

Hello, does anyone know how to fix this issue?

Googling doesn't help

[celest shadow]

You may want to consider consulting this with your Internet service provider and see what they can do to resolve this problem.

[haughty bridge]

@celest shadow can i dm you

[terse furnace]

@celest shadow ma'am, my glitch problem not solve. Same These type problem has other player, somthing worng new update 1.3 version. so next upcoming new version update plz fix TDM mode and spectator mode glitch.

[agile wren]

@@celest shadow my friend account has been disabled any Soloution

Any fix?

[celest shadow]

Hello, @cobalt pagoda. If you are using a credit/debit card to make your purchases, there will be an upper payment limit (a purchase limit). You will need to access your bank online to change this settings or contact your bank for further assistance.

[agile wren]

Facebook account disabled I contact fb help and suport wasting time pls help

[celest shadow]

You may submit an updated report in #old regarding your issues, @haughty bridge and @terse furnace.

[cobalt pagoda]

Hey there @celest shadow, thank you for a quick reply. I am using Amazon appstore for purchases, I am just trying to buy 20$ worth of UC. I've bought over 150$ worth of digital currency on other game, didn't have any problems there. So this might be a PUBG mobile problem

[celest shadow]

Please inform your friend to contact the customer service of Facebook for further assistance:

▫️ https://www.facebook.com/help

[cobalt pagoda]

I just bought 10$ worth of UC, but can't purchase the remaining 10$

[celest shadow]

Are you sure that you did not reach your payment method's transaction limit, @cobalt pagoda? I am not very familiar with the Amazon Appstore.

[cobalt pagoda]

I am pretty sure that there's no transaction limit because first you have to buy Amazon coins from the Amazon appstore and then spend those coins in any eligible games from the appstore. The maximum amount I've spent on one click is 59.99

[night cloak]

Anyone knows if rank arena is coming this season im really waiting for this a long time

BAn

[celest shadow]

Understood, thank you for the brief explanation, however I was unable to find an appropriate solution. You may want to check your Amazon Appstore settings to see if you can find anything that may be related to this.

Alternatively, please consider contacting the customer service in the game for further assistance regarding your transaction issue. You may refer to subpoint 5.4 in #faq for further instructions on how to contact the customer service.

[cobalt pagoda]

Thank you very much, have a great day 🙂

[celest shadow]

Thank you for your understanding and likewise.

[celest shadow]

We do not have any information regarding future events. Please stay tuned and keep an eye out.

[night cloak]

Thank you
Just a reminder rank arena should release week 6, today around 3:00 cet just like the other seasons, if not everyone will be so sad😞

[torpid cairn]

I have Reported a telegram channel 3 times but pubg didn't ban the players who were using it

Its really unfair

I will just leave the link of telegram channel here

And I am uninstalling pubg also

Yes someone deleted it

You guys are supporting cheaters

[celest shadow]

I have instructed you on how to report the Telegram groups yesterday, @torpid cairn. Please read the following message properly:

#questions message

[torpid cairn]

They did nothing

[celest shadow]

I deleted the Telegram channel name so that no one joins it.

[celest shadow]

You will need to be patient because they receive a large number of reports through http://cheat-collect.pubgm.cc every day.

[torpid cairn]

I have tons of evidences

They are uploaded on channel

[unreal tendon]

Hello, may God bless your evening
A friend of mine has been hacked
He removed my friend's Twitter account, but we were able to access the account through an internal link
But my brother, he does unacceptable things, and the account has been closed for a day and now a week
I have old and new account videos. I hope they will help us

[storm flume]

Please contact the customer service for further assistance, @unreal tendon.

[torpid cairn]

And lots of people are using that cheats that isn't bad?

[celest shadow]

We appreciate you reporting these Telegram channels to the security team. As aforementioned, they will use the information from these Telegram channels to strengthen the anti-cheat system and issue a suspension to cheaters' accounts.

[torpid cairn]

Then why they are not banned

They are using those cheats as usual

[celest shadow]

It will take some time for the security team to get to your reports. Your patience would be highly appreciated.

[torpid cairn]

One person has already reported that channel on 6 april

[haughty bridge]

@celest shadow

Please help me with the issue

[night cloak]

Hello

I want to know will i get banned using gfx tool

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[celest shadow]

This looks like an network issue on your end. You will need to contact your Internet service provider for further assistance, this is not something volunteers like us here can assist with.

[torpid cairn]

See this @celest shadow

[celest shadow]

This member has been permanently suspended from the server. If you have details about the cheat software used, feel free to report it to http://cheat-collect.pubgm.cc as well.

[torpid cairn]

OK I am sending few more evidences

[celest shadow]

Thank you for your cooperation and effort.

[plush galleon]

Anyone please send me A70 samsung perfect sensitivity. THANKSGIVING <@&481161015728406538>

[vestal nest]

hello i need help

[normal fulcrum]

Feel free to check on YouTube or ask someone in #chat
Please don't mention moderator role as it is for server emergencies only

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @torpid cairn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[vestal nest]

Hello I want to file a complaint Although I filed a complaint on the same
account But I want to present it here as well There is a thief who stole my
account And enter it through Twitter Then linking the account via Game Play
I retrieved Twitter and logged into my account again When I clicked to
unlink the thief's account A notice appeared to wait after 21 days to
unlink the thief's account But the thief knows that he will not be able to
obtain the account Uses illegal behaviors to get the account banned He
blocked him for an hour Then a day This is the third time for a week And he
wants to ban it for ten years You can confirm that the account is linked
via Twitter And you can make sure that the account is banned when entering by linking
the thief, which is Game Play or Google Play And also to make sure that the
thief's account was linked several days ago, after which the account became
subject to a ban due to the use of illegal behaviors. I don't want my
account to be banned for 10 years, just an illegal person I can attach a
photo to you of his threatening me to block my account And a photo of the
current account ban Please review my problem before opening the account and unlink the thief's account before he can access it and subject it to a 10-year ban my id 5237412474

[clear spindle]

No advertising, @azure hamlet.

[azure hamlet]

Ok sorry

[clear spindle]

Please contact the in-game customer service as we're unable to assist you with that in here, @vestal nest.

[woven hazel]

Hello, my ign name is Slowenski and my account was obtained thru obtaining my twitter info by a free glacier m4 ad on facebook. I have a lot of information about the ad and can asnwer any questions about my account. my acct number for pubg is 5244926221. the ad was so well done to look official it even redirected me to pubg mobile official website. but sadly i put my info in 3 times. im willing to pay someone to help me out. do not click m4 glacier ad on facebook

[clear spindle]

Contact the in-game customer service as well as the social media platform, @woven hazel and report that Facebook ad in here:

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, .

[woven hazel]

thanks for quick response.

[tight hound]

Hello PUBG mobile officials,
On 18 April 2021 my account got banned,I have no idea why they have banned my account I have never used cheats or hacks or break user agreement I am a season 1 player and playing safe and fair from very start I have put so much effort and time in growing my account I therefore request you guys to unban my account I have every proof that I have not used hacks and you guys can also check my history I will be your grateful.
IGN(مزمل】壓到)
ID(530149223)
I am hopeful you guys will help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight hound.

[vestal nest]

where??

[clear spindle]

From in-game settings > Customer service or from the Login screen > Help.

[vestal nest]

i contact with it but not help me

[clear spindle]

Only they could help you with the issue.

[dense dock]

is there a channel for suggestions or such ?

[vestal nest]

ok can you help me ???

[clear spindle]

@dense dock #old.

[vestal nest]

before the my account open please

[clear spindle]

Unfortunately I/we Discord staffs are not related with the in-game customer service.

[dense dock]

its not really a bug but a plain suggestion idk if it fits in that channel

[clear spindle]

Bug reports, feedbacks and suggestions are welcomed in there.

[vestal nest]

i send messege from the account how much the day to repley to me??

[clear spindle]

They'll contact you as soon as possible.

[dense dock]

alright then I'll go send a message there ✌️🏽

[lyric stag]

Hello

[night cloak]

Not enough evidence for them to get banned.

[fierce blaze]

@stuck otter yes?

[lyric stag]

Pls pubg just investigate omg

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @lyric stag. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lyric stag]

Omg

I want them to be ban 40 people hack because of them

[clear spindle]

Report him via the in-game, @lyric stag.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lyric stag.

[mortal hornet]

Hello pubg mobile

@polar marsh

[night cloak]

@mortal hornet Hello, how can we help you?

[mortal hornet]

I play pubg on emulator for now almost 1 year

But suddenly i deleted my gameloop

And now i am not able to download it

The emulator shows error code 1

What can i do?

Plz helo

Help

[night cloak]

Please go to #481204134859505684 channel and type " .Emulator " to access emulator support channel.

[mortal hornet]

What?

[storm flume]

You can now access #emulator-chat and #emulator-support, @mortal hornet. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

Please use #emulator-support.

[hazy moss]

How can i contact a pubg guy from the team

How can i contact a pubg mobile actual guy

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @hazy moss.

[hazy moss]

Bro

I want to report a guy

[hallow gulch]

Cheater ?

[hazy moss]

Worst than that

Cheaters are little kids but this guy actualy making money

He sold my friends some cheat

And i am very angry

I hate cheaters

He his selling cheats for 40$

He told my budy that he his taking cheat from the website

And he his selling key for 20$-50$

His hacks actually work but seriously guys omg no body ban that dude since 5 season and more omg

[hallow gulch]

@hazy moss, How is he selling hacks, through which platform ?

[hazy moss]

I dont want tell everyone here how this guy doing it come in provate bro

[hallow gulch]

My dms are open.

[hazy moss]

Pretty simple

But like im furious that dude never been ban

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hazy moss.

[hallow gulch]

Please report the website through this form.

[hazy moss]

A lot of people are buying his cheat

Okay

Why

Just ban this guy nobody will trust him after

People are cheating because they beleive they will not be ban

[hallow gulch]

Eventually the page will be taken down. Could you please send me the link of the website in dms?

[hazy moss]

Pixel are you working for pubg mobile

[mortal hornet]

And now i am not able to download it

[hallow gulch]

We are discord staff volunteering to help the community, and we are affiliated with the in-game support team.

[mortal hornet]

Help

[hallow gulch]

Please use #emulator-support.

[hazy moss]

Pixel can you contact them directly?

[mortal hornet]

They are not replying

[night cloak]

u have host in your windows

[mortal hornet]

What is host?

[humble rain]

Hello pubg devs im in need of urgent help.recently a few hours ago my facebook been hacked or i dont know what happened someone disabled it and i cant enable it again i want my pubg acount link to another email.someone changed its picture profile dont know who.this is my acount id number below.
51387848657

AkbarNawaz12

[hallow gulch]

I cannot, however you can always report the player to customer service in-game.

[hazy moss]

Is there a guy in this website that is part of the pubg anticheat team

[humble rain]

Help please

[hallow gulch]

Contact customer service in order to get the unwanted facebook account unlinked.

[mortal hornet]

I disable avast antivirus

Then started it

I used to play this gMe for 1 yr but next

[humble rain]

Where can i contact customer service

[hallow gulch]

@mortal hornet Please continue this in #emulator-support.

[hallow gulch]

Through the login page.

[night cloak]

Support?

[hazy moss]

Where can i talk with a guy working at tencent

[mortal hornet]

Pixel

I am really disappointed at this service of this disvord server

[clear spindle]

Please report via in-game, @hazy moss. You have been answered regarding this multiple times.

[hazy moss]

It doesnt work i did it 20 times

All my friends reported him and he his still here

[mortal hornet]

And i am.not able to play this stupic game

[night cloak]

Who's on my account, how do I get it back?

[mortal hornet]

Useless

[clear spindle]

Report and have patience.

[mortal hornet]

Useless pubg

[storm flume]

Please avoid going off-topic, @mortal hornet. You may have unrelated conversations in #chat.

[clear spindle]

You've been answered in #emulator-support, @mortal hornet.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[hazy moss]

Rock47 can i talk to you in private

[clear spindle]

Regarding the same issue, please report via in-game.

[hazy moss]

@clear spindle bro

Can i talk with you

Pubg dont care about cheaters

Guys forget it pubg like cheaters

[storm flume]

Please avoid going off-topic, @hazy moss. You may have unrelated conversations in #chat.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[tame ember]

I was banned there is nothing for me to do ID: 51003018913

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame ember.

[torpid cairn]

Pls ban him

[night cloak]

How can i delete my account 😑?

@night cloak you cannot delete your account that option is not available yet.

But why for many other regions have delete account option in setting?

I need it because my account got ba**** so it's unusfull

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @torpid cairn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

if you do not have that option in your settings, that means you won't be able to delete your account, this option is only available for account that is created in the EEA regions.

[night cloak]

I don't have it but i need to delete it because my facebook linked to ba**** account so i need my facebook to link other account

If i deleted link PUBG from Facebook setting can i link to different account ?

I mean here if i delete pubgm can i link to other account?

[feral forge]

no you cannot, feel free to create a new account and make sure to follow the ToS of PUBG MOBILE, @night cloak.

[night cloak]

How i about contact to customer service in game for unlink my Facebook, can they do it for me

[lone haven]

My account got scammed is there any way to ban the account?

Is there any way to ban my account it got scammed:(

I spent over 14kaed on it and it got scammed

Anyone to help?

[feral forge]

could you please elaborate how you got scammed in the first place?

[lone haven]

@feral forge there was one guy in Instagram he wanted to exchange accounts then I said okey then he told me he had m4 joker max and pharaoh lvl 3 then I got so excited then I gave him the email and password of my account then it got scammed he changed the email and password

I know I can’t get it back but at least ban the account

[feral forge]

first of all, sharing account is against the ToS of Pubg Mobile. And also, it is your own responsibility to secure and protect your own game account and login methods. unfortunately, there's nothing that we can do to help you in this regard.

[lone haven]

Ok

[stuck otter]

hello

My account has been banned 2 days ago without any reason..Any one help me to recover my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck otter.

[rigid spade]

@polar marsh I need some help

[burnt cosmos]

I need some help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @burnt cosmos. Remember to read through #faq before asking questions in the support channels.

[burnt cosmos]

Bro any gfx tools here

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @burnt cosmos.

[rigid spade]

@polar marsh I was having corona. I couldn’t played so I am short of two days Turkey voice pack event.

Is there a way that I can make up for that?

[burnt cosmos]

My game was so lag

[feral forge]

unfortunately, no.

[night cloak]

Gfx tools are not recommended.

[burnt cosmos]

What i can use

[rigid spade]

Could pubg sell the coupons in treasure shop?

[night cloak]

Try clearing storage , repairing Pubgm or clear cache. Your game can lag too because of your device , as it can be too weak for Pubg Mobile.

[feral forge]

feel free to share your concerns and suggestions in #old, @rigid spade.

[crystal moon]

Info Glacier to redeem code

[night cloak]

There's no redeem codes that lead to obtain m416 Glacier.

[vagrant ore]

My account in pool was unjustly blocked and I have not used any files

[night cloak]

Please contact customer service.

[vagrant ore]

How

[night cloak]

Enter pubgm > settings > basic and on the bottom of the screen next to log out button , click on customer service.

[night cloak]

Yes.

[vagrant ore]

Then what do I do

[night cloak]

You have to tell them your issue , and patiently wait for reply.

[vagrant ore]

thx

[night cloak]

No problem, always here to help.

[vagrant ore]

[vagrant ore]

A response was given, but I did not gain anything

[night cloak]

Customer service is the only service that can unban your account if you did not use any 3rd party apps or break terms of service. People here including me are only volunteers and we don't have an option to unban accounts. I suggest you to try again or contact them via email.

[candid saffron]

why does the game run so bad on iphone 6s

use to run perfectly fine a year ago

now I've downloaded pubg again and it runs so badly

[vestal nest]

anyone can help me!

[night cloak]

With every update pubgm becomes more heavy and advanced , and that's the reason the game becomes more choppy on older devices. Iphone 7 is not anymore recommended to pubgm as it supports only 40 fps , and the game is laggy too.

[night cloak]

How can we help you?

You've been answered already by Rock47 4 hours ago.

[vestal nest]

but he cannot help me

[night cloak]

He's an administrator and he knows the best. So if he didn't help you , im afraid I won't be able to help you too.

[vestal nest]

Can we communicate via e-mail

[night cloak]

[e-mail]

Uhm,I already did the first purchase in season 14,but didnt receive the 1st purchase bonus

[vestal nest]

i sent mseeseg to this email but also cannnot help me

i need help before my account is open

[night cloak]

What should I do?

[night cloak]

What first purchase are you talking about? Can you provide screnshot?

[feral forge]

the email is for general inquiries, therefore, only the in-game customer service will be able to assist with account related issues.

[night cloak]

Like,I purchased uc,and I didnt receive that mythic bandana

[vestal nest]

I sent them but they couldn't help me with anything I didn't see a response that could help me

[gaunt light]

Hello , how can i get the « VANGUARD ONE » title ?

[night cloak]

I think it was only available in first season's of PUBGM. Although im not sure as i brought uc in season 4.

[gaunt light]

The mythic bandana was received in S4

[vestal nest]

Can I speak with someone who has access to my account files!

[night cloak]

As i said above , only customer service can help you.

Hello

[vestal nest]

I do not want an automatic response

[feral forge]

it is only for some selected players, and we do not have more information about it.

[vestal nest]

Can you provide me with pictures on how to contact them

[night cloak]

Hello ! How can we help you?

Hi, My email account was broken and my account was stolen, what can I do to recover it?

[feral forge]

here, you may refer to this screenshot.

[vestal nest]

how i can able to this?

[night cloak]

Click on this. You can find it in settings.

[vestal nest]

ok but my account is cloesed

Because my account thief is exposing him to the band so I can't get my account

[night cloak]

Its on main page of pubg mobile too . Top right corner.

(In the app)

[night cloak]

@night cloak

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @vestal nest.

[night cloak]

Please contact customer service and provide all of the information they ask you to show.

[vestal nest]

ok i sent but iam not understand any thing and not help me

[night cloak]

@celest shadow

[night cloak]

What part do you not understand?

[vestal nest]

every thing

[night cloak]

Do you not understand the language , or instructions given?

[vestal nest]

instructions given

[tight citrus]

Hi, anybody here have pubg mobile E-mail?

[night cloak]

I suggest to read them carefully and with mindset. I can try explain some instructions too if you will show them

[night cloak]

[e-mail]

[tight citrus]

My account has been banned for no reason and I have a clue, sohow can I contact them for this thing?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight citrus.

[vestal nest]

I only need someone who can talk about my problem and who can understand and help me How does this happen Big company and I can't solve the problem?

[hallow gulch]

Refer to the conversation sent in the screenshot above, you will be redirected to an agent where you can state your issue.

[night cloak]

How can I recover a pubg account if my e-mail was broken and put on another version ... I now have access to it only through Facebook?
@celest shadow

[vestal nest]

i cannot able to any person

I want someone who can explain my problem in detail so that I can solve it kindly

[hallow gulch]

If you're facing the newer version issue, waiting for the next update is the only fix. However If you lost access to your e-mail, you will be able to log in through any other social, facebook for instance. Unlinking your e-mail might be possible through customer support under certain circumstances.

[hallow gulch]

May you tell us everything you know about your issue, That we can help guide you?

[vestal nest]

Hello I want to file a complaint Although I filed a complaint on the same
account But I want to present it here as well There is a thief who stole my
account And enter it through Twitter Then linking the account via Game Play
I retrieved Twitter and logged into my account again When I clicked to
unlink the thief's account A notice appeared to wait after 21 days to
unlink the thief's account But the thief knows that he will not be able to
obtain the account Uses illegal behaviors to get the account banned He
blocked him for an hour Then a day This is the third time for a week And he
wants to ban it for ten years You can confirm that the account is linked
via Twitter and an internal link Here is my original information Twitter And you can make sure that the account is banned when entering by linking
the thief, which is Game Play or Google Play And also to make sure that the
thief's account was linked several days ago, after which the account became
subject to a ban due to the use of illegal behaviors. I don't want my
account to be banned for 10 years, just an illegal person I can attach a
photo to you of his threatening me to block my account And a photo of the
current account ban Please review my problem before opening the account and unlink the thief's account before he can access it and subject it to a 10-year ban

[fossil kayak]

What setting changes the iron sight ads sensitivity?

[hallow gulch]

You will be able to unlink the compromised account through customer support, this conversation tells you what pattern to follow to get rid of any unwanted socials linked to your game. Please follow the instructions provided in the screenshot to proceed with your case.

[vestal nest]

Okay, how do I get to this conversation

[night cloak]

Yes, but it is possible to remove the link from Facebook.

[hallow gulch]

For ADS it's (3rd person no scope), for iron sight it's (red dot, holographic, aim assist).

[hallow gulch]

Yes.

[night cloak]

So what can I do? ..

[hallow gulch]

If you do not have access to your game account, you should contact customer support stating your need of assistance to get a social account unlinked.

[night cloak]

Yes, but when I want to connect, it looks like this

[hallow gulch]

That is what i meant by not being able to access your account. You can contact customer support via the login page shown in the screenshot above.

[tight abyss]

Hello i m mew here

My account is hacked

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tight abyss. Remember to read through #faq before asking questions in the support channels.

[tight abyss]

Hacker has linked his email and number to my account but i have 2 social media login.
But i have to link my email and number

[vestal nest]

My account is now closed due to the breached band He wants to close it for 10 years because he doesn't want me to enter the account I want help unlinking the hacker's account before the account opens and the ban goes away So that he cannot activate a hacker on my account when I open it

[storm flume]

Please contact the customer service for further assistance, @tight abyss.

Please contact the customer service for further assistance, @vestal nest.

[tight abyss]

I have contacted but they are always asking me for the same info i gave them many times

And my info is correct

[vestal nest]

I reached out, but I got nothing I just want to unlink the hacker's account before he opens my account and unblock it so that the hacker cannot enter it again

[tight abyss]

Sibce January i m contacting support but they arent doing anything

😩

[night cloak]

Hi

The hacker linked his VKontakte account to my Pubg

How can I reply them properly so they can understand

[tight abyss]

They dont understand thy just waste our time thats all

I m tryjng from January to recover my account

[night cloak]

Did u send them the receipts and all

[feral forge]

only the in game customer service can help you with account related issues, we can not assist you here on discord in this regard, if you have already contacted them please be patient for their response, and do not repeat the same question here, @vestal nest.

[tight abyss]

Yes the receipts and the exact 100%correct registration date of my account

[night cloak]

U should send them the date of when u linked your social media apparently

[tight abyss]

I m sending the same

Linked of social media

Date

Few days ago there was an event in wich its shows the registration date of your account

[night cloak]

Yeah but that is not the correct one they want

[tight abyss]

So what they want?

[night cloak]

Is your account linked with fb or Twitter

[tight abyss]

Wait let me give u ss

Both fb and Google play

[night cloak]

Ok so if u open google play

[night cloak]

One second

[tight abyss]

No no

Google play shows the date when u last login

See this last ACHIEVEMENT

[night cloak]

I have no idea then

Im also in the same trouble

Since 2 weeks

[tight abyss]

Me from january 23

[night cloak]

Every time I contact them

After a while they close the chat

[tight abyss]

Same

[night cloak]

Without any specific reason

[tight abyss]

Yes

[river thorn]

Hi, many people in our country have this problem. There is no problem on the internet. Could you help with other games?

[hallow gulch]

Please use #emulator-support and wait for assistance.

[river thorn]

The problem is not in a single emulator, it is the same error in mobiles.

If we use vpn, do we place a ban? They buy maca with a single vpn as if they banned this game to our country.

[hallow gulch]

@tight abyss, the date might not be wrong, check your other information in case you forgot something.

[hallow gulch]

May know where are you from?

[river thorn]

I'm Azerbaijani

Millions of people play this game in our country

Many people have this problem now

[tight abyss]

No every single thing is correc

Can u help me in private i show u the info they asked for

[hallow gulch]

If so, please report it in #old.

[hallow gulch]

Surely something must be wrong if your information was declined.

[river thorn]

@hallow gulch If we reported it, it does not work, neither mobile data nor wifi are used to enter the game, we are in a very difficult situation.

[hallow gulch]

Put either, the issue is reviewed depending on the main source of the problem.

[river thorn]

@hallow gulch Well, what would you recommend to do to enter the game? Would we place a ban if we use vpn?

[hallow gulch]

Usage of VPN is not recommended, however you may try that since you're on emulator. @river thorn.

[river thorn]

@hallow gulch Therefore, can you help me if I eat ban?

[hallow gulch]

It's out of our reach being discord staff, hence why we do not recommend it.

[cerulean rover]

where to report hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @cerulean rover. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cerulean rover]

i reported many times but nothing happened

i have video prof as well

[sick shale]

Are you referring to a specific report?

[cerulean rover]

yup a hacker killed us many times

[sick shale]

Did you report him with an evidence on the new form? If yes, please provide me the user identification number

[cerulean rover]

yup i just did it

https://youtu.be/3DnTXD7rc3g
hacker id is 5287904625

he killed my squad in smoke... and he killed us many times

his one ID with same name is banned but it took 2 season to get ban and i received a message as well

[sick shale]

The report was declined because video evidence does not contain a numeric use identification. Read the requirements in form please

[cerulean rover]

where i have to write his numeric id name

[sick shale]

It must displayed within the game interface, whether from the report feature or via spectate. You shouldn't edit the video

[subtle spoke]

hello , i dont have any hacks or jailbreak or root , i never used hacks and got banned for 10 years . i cant fail claim ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle spoke.

[hidden cypress]

Can someone help me?

I think someone hacked into my account

Yeah thx 🤦🏻‍♂️

[hallow gulch]

How so, could you please elaborate more.

[hidden cypress]

So sometime ago a friend of mine got hacked and that Guy tricked me to click a link and he hacked into my Facebook account and fortunetly i was able to change my password in time

Then i dicided to unlink my Facebook from pubg

And now it's linked to my Twitter

And i think he hacked into my Twitter or something

[hallow gulch]

To ensure your account's safety, you should link other social accounts in case you are no longer able to log in through twitter. In the meantime, change your twitter login credentials or if you haven't passed the linking cooldown, contact customer support if you wish to get twitter unlinked, @hidden cypress.

[night cloak]

pubg mobile beta discord please??

[sick shale]

It's a private server for beta testers.

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @night cloak.

[night cloak]

i was incited to it every season but it somehow kicked me off

invited*

or maybe i clicked the wrong thing idk

[olive dove]

You are already member in beta server, check your servers list.

[night cloak]

the one im on i cant see or do anything

no info about updates just choose ur role and stuff

[olive dove]

Contact one of the server staff so you can get access to other channels.

@sharp onyx

[subtle blade]

any support can help me > my acc got band for using another emulator for 10 years , i dont need the acc back thats not my issue >> my issue is that i need my clan master back to my new acc cuz that clan was created since the start of pubg before the system of seasons was active

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle blade.

[hidden cypress]

The in-game support won't even respond

[abstract wadi]

@hidden cypress the support service usually responds within 24 to 72 hours, please be patient.

[hidden cypress]

Oh yeah perfect 🤦🏻‍♂️

My account is gonna be bye bye by that time

If I unlink my Twitter account can't the hacker just link his account?

[ornate axle]

hello pubgm Support!

i will show you the servers sell hack for game! must delet the server

[gritty pine]

Hi team

[hallow gulch]

You cannot unlink your account unless 21 days have passed since the day it has been linked. However afterwards, the spot will be open for any new accounts.

[storm flume]

Please contact Discord at https://dis.gd/contact for this matter, @ornate axle.

[hallow gulch]

Hello! How may i help you today?

[gritty pine]

Thanks I just wanna say HI👍

[echo horizon]

Bro

Hi guys

[night cloak]

How may I help you ?

[echo horizon]

When will pubg unban in india?

[night cloak]

@echo horizon please refer to subpoint 4.10 in #faq for the information regarding that matter.

[austere ledge]

5617555224 is a cheater

report him

and how to report him ?

[night cloak]

@austere ledge please use in-game report feature for reporting cheaters it is the best way to get the anti cheat team get noticed of this cheater.

[echo horizon]

No u tell me now

Or i will tell owners of ur server

@night cloak

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[storm flume]

Please do not use languages other than English, @echo horizon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[austere ledge]

any other method please i already reported him in the game

[night cloak]

@austere ledge the in-game report feature is the best way. Unfortunately there isn't any other method. Be patient if you have reported him in-game. You shall get an respond soon.

Why i can't use this coupon?

[hallow gulch]

Wait until premium crates are back in order to use premium crate coupons. You can always check the crate shop by clicking on the crate icon on the top right corner in your lobby.

[night cloak]

Ok.. Thank you

[hallow gulch]

You're very welcome.

[frigid loom]

Please help my account, my account has been impressed and about hacking canceled my account on Facebook and did not know the account of the account 10 years please help and thank you all id. 5325309117

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid loom.

[night cloak]

Hello today rank arena 4 cest?

[cloud heron]

Ranked arena ia back?

[night cloak]

@night cloak unfortunately there is no information regarding future events. feel free to keep an eye out for fourther announcements👀

I have a problem with my Tab S7 LTE for games like PUBG that doesn't support 90 frames. Is there a drastic solution from the company for this thing, given that the Wi-Fi version of the Tab S7 supports 90 frames? Also the graphics are very poor.

@night cloak If your Tab7 does not have snapdragon 865 processor then it will not support 90 FPS. And regarding the graphics issue...
Have you enabled anti aliasing option which can be enabled in settings-graphics

[night cloak]

It is an 865 processor, yes

[night cloak]

But it doesn't show me a 90-frame option

Is it snapdragon processor?

[night cloak]

yes

[night cloak]

Also, I have many people suffering the same problem

In your case the game hasn't patched the 90 FPS option for your device to support it that happens for new generation of devices. stay tuned for future announcements regarding that.

[olive dove]

No, not yet.

[night cloak]

Okay, please don't be late, thank you

Likewise glad to help.

[flint fjord]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id:5297794743. The name of the account user :『EG』Zozツ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint fjord.

[hollow ledge]

Hello, PUBG MOBILE. May I ask where can I download the latest Beta Version of Godzilla VS Kong?

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @hollow ledge.

[hollow heath]

I am not able to kill in scrims it just keeps shooting and blood appears

My ping is 140ms and I play on iPhone 11

Been doing this since today

Only in scrims this is happening.

[night cloak]

@hollow heath in your case it's called ghost bullet or in another way de-sync. It happens to players with high MS or high pressure on server. But it might help if you share it in #old

[mighty pebble]

@olive dove check your private messages please

How many days it should take to unlink my email phone number if i contacted the customer support inside the game ? @night cloak

[night cloak]

@mighty pebble unlinking email-phone number is not available yet because it is still in beta phase.

[mighty pebble]

@night cloak inside the game they told me it’s possible but they asked me couple of questions that I should answers before they take an action i have answered them but waiting for reply

@night cloak so i think they can do it but if it’s not possible as you said can you please fix this talk to your managers or anyone related on the administrative because lot of people accounts has been stolen because of this feature

@night cloak my account is one of them

[night cloak]

If the in-game costumer service have replied and gave you an awnser that can help you regarding your issue my advice is to wait for thier reply and make sure that your email is 2FA and all of your social media accounts that are linked to your account for an extra layer of protection.

[mighty pebble]

@night cloak the hacker put his email and phone number - i have access only through game center and twitter

@night cloak i hope they take action quickly and unlink his email phone number

[night cloak]

Hello

If u buy the m762 for that 1 uc event will u get it or no

@mighty pebble as I referred in my previous message best option to be patient until you recieve an reply from in-game costumer service. Good things happen to those who are patient. I hope you understand.

@night cloak if you buy it for 1 UC then you shall recievr it.

[night cloak]

Ok

[mighty pebble]

@night cloak i think in my situation bad think happen to the patient people because this feature need to develop more not anyone can put his email until they recognize that is the same person that own the account by asking questions about another social media links but anyway thanks for your help 🙏❤️

[night cloak]

More than glad to help.

[mighty pebble]

I have wrote message at the feedback about this feature that they need to develop it more and get it more safe because sometimes hackers get access to the account then immediately put thier numbers and emails then the owner can’t unlink it it becomes more complicated @night cloak

@night cloak i love your game and i have spent more than 8000 usd on it and now i may lost my account because of this feature it’s really sad ):

[night cloak]

@mighty pebble if you have puted your feedback in #old am sure that it has been seen already because it is being monitored causally. But feel free to keep an eye for further announcements regarding that feature.

[charred zealot]

When will the rank refresh? it's already 00:00

[night cloak]

Which rank @charred zealot

[charred zealot]

Duo , i am in top 500

And it should be refreshed already

[night cloak]

Are you above level 36?

[charred zealot]

ofc

69

nevermind

i got it

[night cloak]

any mod can help ?

<@&481161015728406538>

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

What’s your problem maybe I can help

[lean marsh]

hello my account hacked today can anyone help me please????

[storm flume]

Please contact the customer service for further assistance, @lean marsh.

[lean marsh]

anyone help?

[feral forge]

contact the in game customer service for account related issues, @lean marsh.

[lean marsh]

the problem is My twitter account the hacker delete it so when i try to contact game customer they said we cant help you I have pictures and everything please helllp me

[fathom fjord]

سلام عليكم عندي مشكله بالحساب في واحد اخترق حسابي وربط الحساب بي ايميل خاص في وانا صاحب الحساب ابغى الغي ربط الحساب عن طريق الايميل

[storm flume]

Please do not use languages other than English, @fathom fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

then, please first contact the twitter support to recover your account, because there is nothing that the in game customer service can do to help if you do not have access to your only linked method to the game. you may refer to 2.8 in #faq for further assistance, @lean marsh.

[feral forge]

could you please state and translate your issue in english please, @fathom fjord?

[olive dove]

Unfortunately, unlinking email is not an option, yet.
As your account has been compromised, it is better to contact the customer service via the game settings, the support will help you secure your account.

[lyric wagon]

There is an audio issue on my 11 Pro Max ios 14.4.2 on 4G. Be it in tdm or classic match, enemy or friendly shots and footsteps does not match with the audio im getting. Every gunshot is coming from the wrong direction or even inverted audio. Please fix this bug ASAP. It makes the game unplayable

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lyric wagon. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lyric wagon]

Have done so many times but they won’t even bother to reply

[vagrant socket]

I'm downloading pubg beta and this note come

Pls support as soon as possible pubg m

[vale condor]

Hello Pubg Mobile Team,I have been playing game since season 2 .I have linked my account to facebook and gmail option ,Today i logged out my account from my device and then i was unable to loggin .I tried loggin by facebook it was showing verify your account something like that and when i tried to loggin by gmail it showed loggin failed failed plz try again later
▫️ id 5170808371
▫️ Redmi Note 9 pro
▫️ Wi-Fi
▫️ India
Hope u plz help me

[vagrant socket]

I think your account no longer stay

[vale condor]

@vagrant socket why bro and how

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @vagrant socket.

[olive dove]

The game is banned in your region, sadly we can't help with your issue.
Please refer to the pinned messages in this channel.

[fleet wigeon]

I still don't have idea how I can redeem my PRIZE 😂. I didn't got any ingame mail too.

[grizzled elm]

Any update for pubg Mobile india?

[storm flume]

Please refer to this channel's pinned messages for further information, @grizzled elm:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[grizzled elm]

Ok

[night cloak]

How can I use the battle coins? I am from the Philippines and from what I've heard that it's a bonus challenge, which isn't seen or is an option for us filipinos when playing the game.

[fleet wigeon]

Battle Coins can be redeem in Bonus Challenge

[feral forge]

where are you from, @fleet wigeon?

[fleet wigeon]

Nepal 🇳🇵

For what ??

[feral forge]

oh sorry it wasnt for you, apologise.

[fleet wigeon]

😂

[night cloak]

It doesn’t show in my region like there’s nothing to show and stuff

[fleet wigeon]

You go to ∆ > Matches

[olive dove]

PMPL south asia has ended couple of days ago, you should receive in-game mail to claim you reward soon.
It takes time to process all the rewards, you may contact in-game customer support if you have any other concerns regarding this.

[fleet wigeon]

OK 😁

[olive dove]

You can't use those as Bonus challenge is not available in your region at least for now.

[rough cargo]

What's the link to buy UC on we bsite

Website

[feral forge]

https://pubgmobile.com/pay

[rough cargo]

Ty

[night cloak]

But once bonus challenge is given in my region.. Would I lose the past battle coins I've received?

[olive dove]

No, as those are saved in your inventory.

[night cloak]

When will we receive the bonus challenge

[olive dove]

We do not have such info. keep an eye on #news for game related updates.

[night cloak]

If I am a platinum 2 on squad, and a platinum 3 on solos, and the current season ends... do I get twice the silver coins or is it just based on which is highest?

[rough cargo]

How long does it take for UC to be transferred

[olive dove]

Only get the reward based on your highest tier.

[rough cargo]

I bought UC for a friend and he has not got it yet.

It has been 5 mind.

[night cloak]

Can you gift UCs?

[olive dove]

It should be instantly.

[rough cargo]

Nvm

He got it

Just now

Lol

Ty

[olive dove]

Are you asking me? or you asking in general if possible to gift UC?

[night cloak]

possibility to gift UCs.

[night cloak]

The Possibility if you can gift UCs to other people, not saying that you should gift ME the UC, like hypothetcally speaking.. what IF I want to gift someone UC

[olive dove]

you can use this:
https://www.pubgmobile.com/pay
to send UC to certain in-game ID.

[night cloak]

Are the "redeem codes" that are usually listed down true? Like those codes that states "free legendary outfit" and stuff?

[olive dove]

yes, this is an official website that is 100% legit.

[night cloak]

can I have a list of working redeem codes as of today?

[night cloak]

^?

[olive dove]

You have to follow PUBG mobile social medias to get those codes.

[night cloak]

Which social media provides codes more often?

[olive dove]

All social media, you need to keep an eye on them.

[mighty pebble]

@olive dove hello can you check private please

[olive dove]

sure.

Will do if I can, how may I help you?

Check your DMs.

[split wind]

I want my pubg accont unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split wind.

[half rain]

Hi i need one help, I didnt got anniversary lobby theme. How to get it??

[brave aurora]

hi I need help in my account please

[feral forge]

could you please elaborate?

[brave aurora]

I want to change my linked email

or cancel it

because I linked my email that I use for my work

I thought I could change when ever I want that's why I use it, but later I know I just couldn't do it

[feral forge]

unfortunately, the email/phone number login method is currently still in beta phase, unlinking is not possible at the moment, @brave aurora.

[stark briar]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stark briar. Remember to read through #faq before asking questions in the support channels.

[brave aurora]

when will I be able to change it?

I mean when the beta phase end

when will the beta phase finish

[stark briar]

hlo

i mistakly change my server asia to europe i want to change to india i cant buy uc and all plzzz help plzz

[celest shadow]

The feature may be implemented in the near future, @brave aurora.

[celest shadow]

You will need to wait for the 60-day cooldown before you can switch to another server.

[half rain]

Hi I need one help, I didnt got anniversary lobby theme. How to get it??

[celest shadow]

Can you please check your Inventory?

[half rain]

I have checked its not there.

[night oracle]

I didn't get it

[celest shadow]

When you updated the game to version 1.3 and log in for the first time, you will get the Dance Hall Theme and a time-limited emote for the 3rd Anniversary celebration, @half rain and @night oracle. This may no longer be available if you updated the game later on.

[half rain]

@celest shadow Ok

[night oracle]

Can you explain why mine isn't there

[celest shadow]

You will need to select the highlighted option to check your lobby theme, @night oracle:

[floral plume]

How to report a website which provides pubg cheat tools for paid

@celest shadow

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @floral plume.

[normal fulcrum]

@quartz tangle Is there anything you need help with?

[mighty pebble]

@normal fulcrum my account has been hacked and the hacker login with new version how can i contact with pubg to get it back !

[storm flume]

Please contact the customer service for further assistance, @mighty pebble.

[normal fulcrum]

@floral plume Please share the link in his dm

[floral plume]

@normal fulcrum ok

@normal fulcrum can I share you

[normal fulcrum]

Sure

[night cloak]

🙂

[junior mantle]

Dear team, I should have 540 UC in my account but now it was showing 0, I didn't used my UC anywhere I don't know why it got deducted. the UC was with me since Season 7

[junior mantle]

I contacted through in game support but no proper response

[junior mantle]

They are saying like this

[night cloak]

From where u buyed bro

[junior mantle]

I purchased through in game, play store..
I purchased in season 7 bro

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here,@junior mantle we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[night cloak]

Ohh bro change ur pass and enable 2 authenticity

[celest bridge]

Hi,I have received this error and I couldn't open the pubg Mobile app. somebody Please help me for this issue.
ID :-5276909033
Redmi Note 8 pro
Wifi
Sri Lanka

[night cloak]

Hmm.. Try reinstall

[celest bridge]

I done that before

[clear spindle]

Try updating your Android System WebView, @celest bridge.

[night cloak]

Same

[celest bridge]

I'll try

[night cloak]

Yup that may help u

[junior mantle]

Where should I contact them for indian users as of now, will I loss my UC???

[night cloak]

Is there any message of deduction in mail?

[junior mantle]

No nothing in mail

[clear spindle]

Unfortunately we are unable to provide assistance to you as the game is not available in your region.

Please continue the rest of your conversations in #chat/#pubg-mobile.

[jagged gazelle]

Hi pubg mobile team

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jagged gazelle. Remember to read through #faq before asking questions in the support channels.

[mighty pebble]

@clear spindle the hacker update the game I cant enter where can i get assistance?

[clear spindle]

Contact the in-game customer service from the login page [ Help ] and also the social media's customer service.

[clear spindle]

@still stone no advertising.

[still stone]

Ok sorry

[strong portal]

I can’t login the pubg mobile v1.4 beta

[night cloak]

pubgm lite isnt global launched?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @strong portal.

[night cloak]

i cant install pubgm lite în my country

[golden hull]

I need some help about my gameloop emulator

[sharp onyx]

Yes, then choose a role "android" or "ios"

[night cloak]

it wont let me choose a role

[sharp onyx]

Dm

[night cloak]

have to add u first

[storm flume]

You can now access #emulator-chat and #emulator-support, @golden hull. Revert this at any time by sending .emulator in #481204134859505684.

[verbal rain]

سلام عليكم

[storm flume]

Please do not use languages other than English, @verbal rain. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

Enable the link preview from Discord settings > Text & Images.

[strong portal]

What should I do?

[night cloak]

Try to re-install you game

[strong portal]

Not changed.

[onyx dagger]

Beta version tends to have more bugs and crashes and are always unstable as it is a testing version.

[strong portal]

If we can't try the beta version, they don't need to create beta

[green vine]

Hello iam trying to change my name but is says valis character i want to make it like this( clan name: ＡＭＩＮ)

[hollow ledge]

The main purpose of trying the beta is to let PUBG MOBILE know what’s wrong with that mode and from there they’ll try to fix it, then only release it to the official game. Beta’s whole purpose is that. Well, I mean it can also let us try the new modes before others do, but that isn’t the main purpose! Beta’s main purpose is to find the mode’s glitches, flaws and report it to PUBG MOBILE so they could fix it.

[hollow ledge]

Sorry, I don’t know how to help you. I do not now much about Clans in PUBG MOBILE

[timid wave]

Anyone is there to help me please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid wave. Remember to read through #faq before asking questions in the support channels.

[timid wave]

Actually I want to know today pubgm organise event #events for solo custom room which winning prize is OnePlus8

Karakin community matches

Today custom is for asia server

But there is no updates

[normal fulcrum]

Today and Tomorrow will be Karakin community matches @timid wave

#events message

Please use #discord for queries related to the server and server events.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tired fractal]

when i turn on microphone it just switches to the phones speaker and my headphones stop working until i turn mic off again, any help?
device : iphone xs max with apple 3.5mm adapter
my headphones are hyperx cloud 2

[atomic breach]

Where can I get support for pubg mobile lite? *

[mortal apex]

Please report it in #old, @tired fractal.

[tired fractal]

[mortal apex]

We are unable to assist you, regarding your query, @atomic breach.

You can try to contact your in-game customer support for that.

[atomic breach]

:( ty

A long time ago (season 6), Vietnam update came to the app called "Tencent Gaming Buggy", I logged in to test it, I cannot login to the Globe since that day, is it possible to fix my account? @mortal apex ... or anyone

and if we can't fix why was such a mistake made?**

[mortal apex]

Unfortunately nothing can be done. Please try to contact the Costumer Service, @atomic breach.

[atomic breach]

I've tried about 20 times, but thanks to the automatic messages attached, I always get meaningless responses, but thanks for the suggestion ☹️

[main talon]

Hey, I have a question, is it possible to somehow cancel un ban in the pub because I had a hacker at the end I have evidence of it and he cheated on my end in the pub and at the beginning I wrote that I was banned only until May 12 and now I go to steam account notification a fine has been imposed on your account on the game playground something there is something out there anyone know what to do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @main talon.

[karmic wyvern]

😂😂😂😂

[feral forge]

this channel is reserved for PUBG MOBILE-related inquiries, if you do not have any questions please move to our discussion channels, @simple cairn.

[karmic wyvern]

@@feral forge where will be todays 6pm match id pass will shared?

[feral forge]

keep an eye on #events.

[karmic wyvern]

Ok

[floral plume]

https://www.facebook.com/WhatsApp[phone]/videos/211796657027142/ cheating in live stream...

@mortal apex

[night cloak]

@floral plume please report online cheat through this link:
http://cheat-collect.pubgm.cc

[floral plume]

@night cloak sit I can't report... Can you report it for me

[night cloak]

You can report on Monday.

[night cloak]

How many days till season 19?

[mortal apex]

Ended the livestream and removed the page. Feel free to report the livestreams through this form (https://bit.ly/3soBavK).

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

I mean like when does season 18 ends?

[hallow gulch]

By the 17th of next month.

[fringe hound]

who solo teaming will get bّّaِn ?

@hallow gulch

[hallow gulch]

Please report teamers through the in-game report system, and yes, solo teaming will result in an account suspension if seen fit.

[fringe hound]

i recorded him

but i didn’t report

[hallow gulch]

Use the video to extract his name and report him in-game.

[oblique folio]

where could i report cheaters?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @oblique folio. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @night cloak.

[abstract iron]

@celest shadow bro can i buy a 30 days advance room card for hosting a Scrim/tournament in global id???

[celest shadow]

There are no such thing in the shop.

[abstract iron]

Then what to do about room card???

I need this🙂🙂🙂

[fringe hound]

there is , in korean version

[abstract iron]

@fringe hound its illegal to use in our region

Thats only for korean players r8??

[fringe hound]

u can download it

i make scrims with korean version

[abstract iron]

I know but using vpn is not good choice

[storm flume]

Please avoid going off-topic, @abstract iron @fringe hound. You may have unrelated conversations in #chat.

[celest shadow]

We do not provide support for other builds of the game.

[abstract iron]

@celest shadow 7days advance???

[limber nacelle]

Hello, Sir/Mam I am Balraj From India. I play in Asia server and was a normal user of your Game. Today my id "5227246102" Got Banned You can check my gameplay my stats and everything else I haven't cheated in any sense and I never violated the gaming environment I always play as a normal player with having normal status on my id and no one can access of my account you can also check my previous match status i got killed like dumb player, their is no any kind of sense i use any kind of cheating or violating the game and i also claimed file form help centre that haven’t works for me please this is a last hope from @night cloak @PUBG MOBILE#5879 @night cloak In game name- I'м乛RAVEN and pubg player id- 5227246102 , please do justice to me 🙌🏻

[celest shadow]

For advanced room cards, you can purchase a 1-use or 7-use advanced room card.

[limber nacelle]

This is my account and it’s status you can see please do justice to me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limber nacelle.

[mental halo]

https://www.facebook.com/PUBGGFR/videos/279317223734492/ @lime juniper

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mental halo.

[celest shadow]

You can report livestreams via the form above, @mental halo.

[mental halo]

Okay

It’s asking for a numeric identification

The page i am reporting has none

[celest shadow]

Are you on a mobile device?

[mental halo]

No

[lime juniper]

Thank you for the report. Removed the page. In the future, please do as Piston said above.

[exotic vault]

I have a question, i'm french and a arabic player stole a account to my friend, lvl80, lot of skins up, conqueror s18 squad. He need to wait 7 days to dissocied Twitter of the arabic player. Its possible to don't wait 7 days ? Sorry for bad english and thanks a lot for your answer :)

Its the account of my friend..

[hallow gulch]

It is not possible to skip the unlinking social cooldown.

[exotic vault]

Oh...Because the arabic player log in a lot of time in his account, and log in cancel the unliking...Its impossible for my friend to recover his account :(

[sand bronze]

hello i am getting error from pubg and how do i fix it aceba has stayed at% 1 for 2 hours but it does not fill the shape of the articles and the name is lerdide strange

[storm flume]

You can now access #emulator-chat and #emulator-support, @sand bronze. Revert this at any time by sending .emulator in #481204134859505684.

[hallow gulch]

If the unlinking process is being interrupted by any unwanted users, he should contact customer support stating his issue, when done, he will be asked to submit some information to get the unwanted social account unlinked.

[exotic vault]

Yes he know but the service of PUBGM don't answer 😂😂😔

[torpid cairn]

Ban him

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @torpid cairn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[shrewd dragon]

What does that even mean?
Been playing this for 3 years now why would I buy up outside of pubg, which I don't even know how to please fix this

About to rage quit honestly, caused I can't change my name for esl

[torpid cairn]

From where you bought UC?

[shrewd dragon]

In the game lol

[storm flume]

Please contact the customer service for further assistance, @shrewd dragon.

[shrewd dragon]

It says I brought outside of pubg like what

[torpid cairn]

That's strange

[shrewd dragon]

I did lol

No answer