questions

[celest shadow]

Your report will be reviewed by our moderators, and if it meets the technical requirements, it will be sent over to the security team for further inspection.

[hard urchin]

Hi Support needed

The problem is this

you have been logged out because a new version has logged in

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @hard urchin.

[hard urchin]

From where

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @hard urchin.

[indigo musk]

hi guys is that true an account with less skins is different from an account that has too much skins i mean they said that when you play there is less lag is that true?

[night cloak]

@indigo musk no that is not true

[indigo musk]

@night cloak ok thank you for answering and have a nice day

[manic geyser]

Does the different type of armor and armor plates in metro royale really work? I saw a youtube video of guys testing it and it shows that it doesnt make any difference. So does it really work or no?

[night cloak]

You too.

[night cloak]

Every piece of armor that has been puted in metro royale does the work that has been puted up too by the developers.and of course they work

[manic geyser]

Oh okay thanks. Btw speaking of metro, there are times where I kill someone and I cant loot them. I can see their loot crate but nothing appears. Even the small loot crate icon where you can open and close the loot list doesn't appear.

[night cloak]

@manic geyser it must be a glitch kindly give a feedback in #old if you put it with a screenshot that'll be good .

[manic geyser]

Next time it happens ill be sure to screenshot. Thanks alot

[night cloak]

Have a nice day-night.I hope you enjoy the game!!

[plucky lichen]

guys

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @plucky lichen. Remember to read through #faq before asking questions in the support channels.

[plucky lichen]

i coouldnt peak or fire, and shoot or scope so i pressed clean cashe and now i cant download maps it keeps saying wait

@vagrant forum

[vagrant forum]

Reinstall the game.

[plucky lichen]

ok

how

where is the option on pc?

[vagrant forum]

Are you on emulator?

[plucky lichen]

yes

[storm flume]

You can now access #emulator-chat and #emulator-support, @plucky lichen. Revert this at any time by sending .emulator in #481204134859505684.

[iron frost]

Hello guys, my account was hacked, will u help me pls?

I need help urgently

[night cloak]

@iron frost please contact in-game costumer service for assistance and kindly follow this conversation

[deft goblet]

If i suggest a new sound for sticky bomb will it be taken into consideration?

[iron frost]

I can't get into my account because its blocked

This dude playing with cheats on my account

Look at this

he tied his twitter and now is on it

I discovered it yesterday (that the twitter account is linked), and today I found it blocked

I don'r know waht to do

Please help me

[night cloak]

@iron frost that is sad indeed. The only way is to contact in-game costumer service for assistance there is nothing that can be done here I hope you understand.

[iron frost]

:/

Game costumer = screenshot, wich u send me?

Yes?

[night cloak]

Yes and follow the conversation that I have sent@iron frost

[iron frost]

Okay, thank u my friend

[tacit finch]

i need help for gameloop lag issue

[hexed timber]

Hi, my account has been hacked and linked to Facebook, and I have invoices to prove that it is my account. Account number 572253170

[fluid ore]

How does the semifinal all talent championship work? Leaderboard

[night cloak]

@hexed timber have you tried to contact in-game costumer service.

[hexed timber]

yes

[night cloak]

@hexed timber kindly try again and follow this conversation

[storm flume]

You can now access #emulator-chat and #emulator-support, @tacit finch. Revert this at any time by sending .emulator in #481204134859505684.

[hexed timber]

I contacted customer service, but I couldn't find a solution. Please help me unplug the hacker from Facebook

[unkempt kestrel]

hello, a youtube channel is deceiving people with a fake uc program. Using illegal method, I request you to ban this fake youtube channel and take action on this channel. Is there an authorized person to help, I can link the channel.

[night cloak]

@fluid ore

the team should be in the top 50 within 2 weeks to go on the semi-final of all talent championship.
Or,
They have to go on top of the remaining weeks(3rd and 4th weeks) to move on semi-final around.

Furthermore, the team that reaches the semi-final round within the 1st and 2nd weeks will play for the final round.

[hexed timber]

I have a copy of the purchases from my account

[night cloak]

@hexed timber only way to retrieve your account is to contact in-game costumer service for assistance nothing can be done here I hope you understand.

[fluid ore]

No the games says any team that reaches top1/2 can play for finals, but the leaderboard shows people with 0 points and doesn’t show who won or what

[unkempt kestrel]

hello, a youtube channel is deceiving people with a fake uc program. Using illegal method, I request you to ban this fake youtube channel and take action on this channel. Is there an authorized person to help, I can link the channel. This channel is defrauding people using the name tencent games. please have an official contact me. I want to ban this channel.

[night cloak]

@fluid ore yes the top 2 teams from every round will advance to final round.

[prime plover]

anyone here who owns a oneplus8t tell me if it really does run 90 FPS? The YouTube videos and google aren’t giving me any direct answers and it’s really getting on my nerves

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @unkempt kestrel.

[split barn]

Is a bug that framrate affects gun's firing rate fiexd in last update(1.3)?
I hope someone you know for sure or a developer will answer.

[night cloak]

It does not support 90 FPS I used it myself it gives 60 FPS please be patient it might be available on the next update.

@split barn please give a feedback in #old for this matter.

[fluid ore]

Then how is the semi final leaderboard calculated? How come there are teams with 60 points and teams with 0?

Or does the leaderboard not determine who will go to finals

[night cloak]

Unfortunately I don't have information regarding how the leaderboard works please be patient until rebel gets online.

[fluid ore]

Please help me forward the message @night cloak

[night cloak]

Am sure the moderator's have seen it by now please be patient you shall get an awnser thank you.

[celest shadow]

From Patch Notes 1.3:

▫️ The teams that advance to the Semi-Finals are randomly divided into 5 groups. Each group plays 3 consecutive matches and the top 2 teams from each group advance to the Final Round.

▫️ Teams that advance to the Final Round will play 4 consecutive matches. They will be ranked and receive rewards based on their total points for these 4 games.

[celest shadow]

Ah, I see. I am not too familiar with the All-Talent Championship, perhaps it would require some time for the leaderboards to update. Not very sure yet.

[terse kettle]

Can anyone help me my twitter account is hacked and they unlinked my google play account for pubg mobile. Now I cant login with my account.

[storm flume]

Please contact the customer service for further assistance, @terse kettle.

[terse kettle]

I tried none of them are responding

[fluid ore]

no problem thanks

[night cloak]

@terse kettle please contact in-game costumer service and follow this conversation

[umbral bay]

How to get Ultra HD on Gameloop? My Computer is Full GAMING and Support 4k but why my pubg setting is Max HD? I want Ultra HD please help

[night cloak]

@umbral bay please go to #481204134859505684 and type .emulator and it will get you to emulator support where they can help you.

[umbral bay]

Oj

[full sonnet]

damn, all of the sudden everyone is getting hacked

including me :((

[umbral bay]

It just changed my roles

[night cloak]

Can you see emulator chat ?

[umbral bay]

@night cloak where?

[night cloak]

In this server

[umbral bay]

Where?

I Don't know tell me how to get help about gameloop

[celest shadow]

You can now access #emulator-chat and #emulator-support, @umbral bay. Feel free to use the #emulator-support channel should you require assistance with emulator-related inquiries.

[umbral bay]

Ok bro thanks 🥰🥰🥰

[celest shadow]

If your account has been hacked, that means one of your linked social accounts or e-mail address has been compromised. Please consider securing or recover them first, before you proceed with anything else.

[quick pewter]

can you still play on a korean account outside korea

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @quick pewter.

[quick pewter]

oh ok

[full sonnet]

okay. I secured my gmail account that I used to sign in. I also linked my Game Center account but I am not sure how to secure it.. no tutorials are helping at the moment

[night cloak]

buying or selling acc is ilegal and can be banned?

@night cloak it's against PUBGM TOS

[celest shadow]

If your Game Center is not compromised, you do not need to worry as long as you have set it up with a strong password. I recommend that you try the Log out of all devices option so that no one else would have access to your game account except you.

[full sonnet]

the problem is, ive already been locked out of my account, as this message shows. should I go through in game customer service?

[celest shadow]

Yes, you will need to contact the customer service in-game for further assistance in this regard.

[full sonnet]

okay. thank you for the help. i hope its not too late to get my account back..

[night cloak]

When is bonus challenge gonna be global?

[celest shadow]

We do not have any further information.

[night cloak]

Is it illegal to sell and exchange accounts?@celest shadow

[celest shadow]

Buying, selling or trading game accounts is against PUBG MOBILE's terms of service and can lead to a suspension of the account.

[night cloak]

@lime juniper There will be people who will team up in Solo mode. Pls put a rule which is No Teaming Up in Solo Mode is allowed. And no cheating, etc

[lime juniper]

Those rules were accepted by the players when they registered their accounts and apply any time they play the game.

[lethal swan]

I can cancel ban for 10 for 1800 uc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal swan.

[night cloak]

The new rule?

@celest shadow

[celest shadow]

Are you still referring to this, @night cloak?

[night cloak]

Yes

I see, well if you are hosting the Karakin Community Tournament, please enforce the rule which is no teaming up. The Team mode is Solo mode so u are playing by yourself. I would like you to remind all players that the team mode is Solo. Meaning, u cant team up. I know that there will be players who will try to cheat in the community tournament.

I am kindly asking in advanced @Error 403#4903 and hopefully the Karakin Community Tournament will go smoothly. No cheating and no teaming up is allowed

@lime juniper

[celest shadow]

You may refer to PUBG MOBILE's terms of service here, @night cloak:

▫️ https://www.pubgmobile.com/terms.html

[night cloak]

Thank you

[indigo musk]

hi guys i have a question if i didnt download all the resources and the maps will my game lag???

or it is better not to download it

and i heard rumours that if you stay in the cheer park too long you will take a ban

[celest shadow]

As long as your device has enough storage, your game will not lag if you download the in-game resources or maps. For a better gaming experience, it is best that you download them.

[celest shadow]

These are as you mentioned, only rumours. You will not be suspended for being in the Cheer Park.

[indigo musk]

ok thank you a lot bro and have a nice day we are so proud of you guys helping us👍

[celest shadow]

Have a lovely day ahead!

[celest shadow]

As per the rules, players are not allowed to cheat and team up. This is something that we do not need to remind the players because they should know that this is unfair and is against the user agreement. We will have spectators recording the game and paying a close attention to any suspicious behaviour or teamers.

Thank you for your concern.

[pulsar frigate]

My account is banned with pop up abnormalities detected in emulator while i was using gameloop and was in a match then it showed match server timed out and then it took me to login page and pop up abnormalities error

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pulsar frigate.

[lime dune]

Hacker live selling hacks and ut live https://fb.watch/4Z61cicP6i/

Hope he get banned

[night cloak]

@lime dune please report cheaters through this:

https://bit.ly/3soBavK

[lime dune]

Cant get id on the stream so cant fill the form

[feral forge]

you do not need to provide id, @lime dune.

[lime dune]

Page id or stream id to the page i need to provide

[feral forge]

provide the link of the livestream. @lime dune

[lime dune]

The link i get from phone dont work, you need to get the Numbers

Like this

[vocal coyote]

Hello

I won the airpors 2 headphones! March 25, 2021 and no one has contacted me yet! I need help!

administrator help me please!

[gray shale]

I am Android user and not able to play Properly while mobile is on Charge after this update. Facing same problem with iPhone device too. Swiping the screen not registered while playing any matches

[heady bloom]

@gray shale It's not safe to play your with your phone charging. You need to quit that habit 🙄

[lime dune]

He closed the stream so its to late now

[night cloak]

Why using bitly?

You can give direct link also

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, . This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hallow gulch]

Please use this link, @night cloak.

[celest shadow]

You can still report their Facebook page if they are featuring PUBG MOBILE cheating content. You can easily obtain the Page ID if you are on PC. However, if you are on your mobile device, there are websites that you can use to convert Page names to Page ID. Feel free to browse for it.

[celest shadow]

Which event was this?

[celest shadow]

Please submit a detailed report to #old.

[night cloak]

How can I change hd to low spec

[vocal coyote]

3rd Anniversary Pubg

[gray shale]

Ok bro👍

[fervent pine]

is trading accounts legal?

[celest shadow]

You will need to log out and repair your game.

[celest shadow]

Buying, selling or trading of accounts is against PUBG MOBILE's terms of service and is punishable.

[celest shadow]

Can you please provide screenshots or evidence of you winning the event?

[fervent pine]

:(

[vocal coyote]

@celest shadow my nickname is KRANG

NZT-KRANG

[celest shadow]

This is a regional event, please read the rules of the event and contact the relevant organiser.

[vocal coyote]

@celest shadow I already wrote everywhere. They say that this is China, wait, but a month has passed

[swift laurel]

Can I unlink my facebook please

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @swift laurel.

[vocal coyote]

@celest shadow can anyone help me?

[celest shadow]

Can you please provide me your numeric user identification?

[vocal coyote]

@celest shadow 5792181215

[fallen matrix]

My account was stolen, can you help me?

[celest shadow]

Noted, thank you. Will get back to you soon.

[gray shale]

We know and read the pinned message already but we Indians are eagerly waiting for to launch PUBGM India version. Please Launch it ASAP..!!

[vocal coyote]

@celest shadow can you write me private messages? and if you need contact information and address, I can tell

[hallow gulch]

How was it stolen and through which social accounts?

[vagrant forum]

@gray shale, if you read the pinned message then you wouldn't be asking about it here.

[fallen matrix]

I gave it to my friend because you played it, he stole my Twitter account

[swift laurel]

Is this true?

I think its a scamm

[hallow gulch]

Definitely not.

[swift laurel]

I knoe

[vagrant forum]

No, @swift laurel. That is a fake page. Please report it through this form: https://bit.ly/3soBavK.

[swift laurel]

*know

[celest shadow]

Sure, I will send you a message privately if I have an update on your case.

[sage hull]

Help

Idk how but my badass friends got my password and the entire friends are using my account like many members.... Idk it just start to crash

[fallen matrix]

?

[sage hull]

:(

[gray shale]

No I am not asking , Requesting how long should we wait , it almost 8 months completed and we are missing those tournaments too.

[vagrant forum]

For your information, sharing accounts is against the terms of service of the game. Anyways, please contact the in-game customer service for this matter as we cannot help you with account related issues here.

This server is only for the global English version of the game. Requesting for it here makes no difference. You're just wasting your time, @gray shale.

[swift laurel]

My dumb brother click on facebook and login in my account on this scamm page help please. What can I do?

[fallen matrix]

?

[vagrant forum]

@sage hull, please change the password of your linked social media accounts and enable two-factor authentication. Also, force log out from every other device using the privacy settings of your social media account. You should also force log out from all devices through the in-game settings.

[steep creek]

where To Report cheater with video evidence?

[vagrant forum]

Please change the password of your linked social media accounts and enable two-factor authentication immediately.

[swift laurel]

Ok

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @steep creek. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hallow gulch]

@fallen matrix, sharing accounts is against PUBG MOBILE'S terms of service as the moderator mentioned above, and so we cannot assist you with this. Please refer to what you have been told.

[gray shale]

Yes, I Get it but there is no other way known to me to reach upto officials. So I post it here.

[vagrant forum]

You are requesting for it at the wrong place.

[fallen matrix]

Thank you bro

[steep creek]

why it's not accepting video Link?

[swift laurel]

Done i change my pasword

[heavy vortex]

Enable 2FA too on all socials. 👀 Also check for unknown logins just to be safe.

[vagrant forum]

Please enter the highlighted part only. That is, the part after ?v=.

[steep creek]

ohkay Thanks

[gray shale]

Please can you share the channel link for it, if it exists.

[storm flume]

Please avoid going off-topic, @hazy nymph. You may have unrelated conversations in #chat.

[hallow gulch]

Unfortunately we cannot do that much here, since the game is not available in your country. Please refer to this message:

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

Please avoid discussing this further.

[night cloak]

I do this not work in iPhone

[nimble path]

Hey guys. My account was recently banned for 30 days. Recently, I tried to log in and it said that I was banned for 365 days now. My account Id is: 5250649703. When I click on details as to why I was banned, it says my account status is normal. Please help me resolve this issue as to why I was banned. I really love PUBG Mobile and I wish to continue playing.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble path.

[sage hull]

Tysm

[wild bane]

Hi guys can you help me with 1 question?

[night cloak]

How may I help ?

[wild bane]

My Pubg mobile in the lobby does not download nerrs what should I do?

[night cloak]

Sorry what is nerrs ?

[wild bane]

Not nerves, but resources

[night cloak]

Are you using mobile data ?

[wild bane]

no, I use Wi-Fi

[night cloak]

Have you tried to start the downloading process in settings instead of lobby ?

Hello, I am one of the top 100 people in Denmark for two weeks. But he did not give me a title. Can you please help me

@night cloak I think piston have already explained this to you

[wild bane]

Yes, I have the "Downloads" tab, it does not open, skins, graphics, maps are not loaded

[night cloak]

@night cloak When you are marked as suspicious, the security team will investigate your account and find for any cheating activity. If they do not find any, you will be able to participate in the rankings again. Please be patient until this process is over.

I know . But how long do I have to wait for the season to end and I still have nothing.

Unfortunately I don't know the period of the check up

This is not really fair. We try to be inside the rankings.

That is sad indeed please be patient until the investigation is over I hope you understand.

[wild bane]

You me?

[night cloak]

This is really ridiculous for the company to treat the players. Why do we have to wait several weeks? Why do we have to wait for several days for an answer? We just want a fair game.

[heavy vortex]

@wild bane Try using DNS as per #faq 4.3

[wild bane]

@heavy vortex I don't have permission to write there.

[night cloak]

For a fair play the security team does this investigation on any account that they are suspected about if they don't find anything on your account you shall be ranked once more.

[heavy vortex]

You have to follow those steps given in #faq under subpoint 4.3 @wild bane

[weak bear]

Hi there, how do I get the pubg mobile partner title ? Please let me know

[night cloak]

I did not sleep for several days and nights, I just played. Now I have to wait until maybe the company, if it's time to go, see why it fired me from the rankings. It's really ridiculous

@weak bear that title is not available anymore

[night cloak]

That is a usual process please I hope you understand.

[weak bear]

But when I contacted pubg mobile via email they told me join the discord server?

[hallow gulch]

Refer to the pinned message of this channel.

[weak bear]

Thanks .

[night cloak]

I understand the number of players and the number of messages is high and it takes time to respond. But my dear friend, the season is coming to an end and I am waiting .... Isn't it better for me to spend my time and money for another game?

@night cloak spending your money on any game is your choice of your free will .and regarding your hard work that is sad indeed but it's just a process that most of the players go through for a clean and fair game.

[icy epoch]

Fix the lag on ipad 6th please

[night cloak]

@icy epoch kindly give a feedback in #old

[wild bane]

@heavy vortex DNS didn't help me

[night cloak]

I know a lot of people who hack the game but are always among the top people in my country. They are playing without any problems. But I have to wait several weeks because I did nothing. Justice?😐 😂

I have a question . Do you know how long the account checking process usually takes? And how do they check?

@night cloak every player who is using cheats will get banned soon or later justice will be applied on anyone who is using cheats and the issue regarding your account do not worry if you haven't used any kind of cheats and the process can be determined only by security team

[night cloak]

؟

[night cloak]

Unfortunately I do not have any information regarding on how they check that's up to security team.

[mortal apex]

It takes some time to recover a compromised account. You will have to wait for the Customer Service response.

[valid quest]

Hallo someone hacked into my pubg mobile account and stolen my 8000 uc help please

[night cloak]

I guessed. Anyway, thank you for answering. I hope you understand my anger💚

[mortal apex]

Please contact the customer support in-game for account related issues, @valid quest.

[night cloak]

I understand have a nice day/night.

[valid quest]

@t1na
I reported but no one is answering back

[night cloak]

Usually how much? One week two weeks one month two months?

[mortal apex]

The customer service receives daily, a large number of support requests, so you won’t get a fast reply. I suggest you to start a new conversation or wait for the response. Make sure that you provide them all the information required.

[mortal apex]

It will take up to 60 days, as fair as i know.

[night cloak]

😐 😐 😐

[valid quest]

@t1na
My 8000 uc is stolen can pubg help on this or not

[night cloak]

@valid quest unfortunately UC will not be returned.

[valid quest]

Someone hacked into my account and stole my uc

[night cloak]

Protecting your account is your responsibility there is nothing that can be done in discord. Kindly try to contact in-game costumer service for further assistance. And kindly follow this conversation please.& next time please use 2FA on your social accounts that are linked to your PUBGM account.

[valid quest]

If PUBG Mobile team cannot do anything then shut down pubg supporr, u r making people fool

I think it is done by the pubg official

[night cloak]

@valid quest we are not pubg mobile team all of the moderator's and admins are here voluntarily to assist regarding issues.

@valid quest People who assist others in this server are not PUBGM staff they are working voluntarily except community team members, you should try your luck on customer support.

[crude solar]

when premium crates is coming

[night cloak]

Pretty sure right after when Custom Crate ends. Which is in 11 days.

How much does it cost levelling up BloodRaven x suit to 4 stars? Like in UC.

That depends on your luck, but to max out you need around 100K-130K UC.

[heady zealot]

Wtf is up with metro royales speed glitch bs and out of the map sh!t? Tired of going against cheaters that can't play the game normal. Its ridiculous man fix this.

[lethal perch]

I need an anticheat app for pubgm

[night cloak]

@heady zealot kindly give a feedback in #old it will be great.

@lethal perch What do you mean? PUBGM already have built-in anticheat.

[lethal perch]

@night cloak mean like a specefic anti cheat application. Which were given in official tourneys

[sick shale]

You can't have that

[night cloak]

Those are for official tournaments they don't have a specific app for you to download.

[hazy stag]

how can i contact payment gateway cuz i have two payment under process for 3 days now

[night cloak]

Contact your bank get their phone number from Google.

[hazy stag]

i did they told me merchant hasn't accept it so i can't dispute

[devout gale]

hello, help to restore the email, it is hacked, and the attacker has access to this mail

[night cloak]

Can you still access to your account? @devout gale

[devout gale]

yes

[night cloak]

Perfect, log in to your account and contact customer support ASAP.

Tell them what happened and they'll guide you.

[devout gale]

I have not answered for 2 weeks

[night cloak]

Hmm, it can take few weeks. Try again soon I guess, but this time explain everything with every detail.

[devout gale]

I contacted the support service, to change the email, I was told to provide some data, I provided everything, but there is no answer for 2-3 weeks

[night cloak]

Oh, okay so you provide what they asked for.. That's good just wait patiently they will return you soon.

[devout gale]

asked to provide ID, receipts, when the account was created, and the mail to which my account is linked

[devout gale]

asked to provide ID, receipts, when the account was created, and the mail to which my account is linked

[devout gale]

help me

[night cloak]

I wish I could help you, but I don't have any power if you provided those informations your only choice is to wait patiently.

[devout gale]

Why so long

[night cloak]

Because there are tons of people who send messages to customer support everyday they are not robots. They're human just like you and I

[devout gale]

how long is it all, during this time they can do anything with my account

[heady zealot]

I cant do sh*t in metro now. Why don't you look it up on YouTube on how players use the exo skeleton armor attachment or how they go outside the map. Anti cheat bs more like F my S. Smh.

[final nymph]

I have asus rog phone 5 and I can't do 90 fps whay

[night cloak]

If you can keep the account credentials safe the person who hacked your account can't do anything other than spending your UC/Bp. Just wait patiently for a respond from CS.

@heady zealot Please state your feedback in #old thank you.

[heady zealot]

Pubg can fix the problems in classic mode but cant fix the problems in Metro Royale mode. Last comment on the "support" channel.

[night cloak]

@final nymph If your device doesn't support 90 fps that means your device is not applicable for 90 fps

[final nymph]

@night cloak no it's supported 90 fps but not applicable in the games

@night cloak

[stone owl]

I need help some one hk my account & he add his 3rd link i want remove this as soon as otherwise he talk full access or he can do anything with my account plz help

[final nymph]

@night cloak

[night cloak]

@stone owl If you can access to your account you should contact customer support asap.

[hollow flare]

Hi

[stone owl]

i talk them they says that wait 60 dyas

but it's too much

<@&639889499718942720> help me

[night cloak]

Oh god.

[hollow flare]

My 3000.00 got banned for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow flare.

[night cloak]

@stone owl Please don't ping community team, you should contact them I highly doubt it take 60 days for them to respond.

[clear spindle]

Please contact the in-game customer service, @stone owl we Discord staffs cannot help you with account related issues in here.

[valid quest]

I am waiting in the customer care from last 4 hours nobody is responding

My 8000 UC is not there due to some glitch

[night cloak]

@valid quest I told you earlier, there are many people send messages everyday you are not the only person.

[stone owl]

why why am i here 😦 maybe i need to go 😦 Sad life. i'm quite PUBG

[valid quest]

In case of UC they must give priority to this

Issue

[night cloak]

@valid quest Also didn't you say that you lost your UC because someone hacked your account?

[clear spindle]

This is a Community channel.

[sick shale]

Have you checked your mailbox in-game?

[valid quest]

But transfer of UC from one to another player is not possible, I think its a glitch

My account is hacked or not I am not confirmed

[stone owl]

ok tnz....

[valid quest]

Still I am logged into my account

[reef epoch]

How to join the krakin match costom

[valid quest]

So, it means it is not hacked

But my UC is not there, how is it possible

Where is my UC gone

[clear spindle]

Please wait for the customer service agent to contact you, @valid quest.

@reef epoch please refer #events.

[valid quest]

How much time usually taken by the customer care to respond

[night cloak]

Week to month.

[dusk drum]

Hello everybody! Tell me how to contact the moderator here? I urgently need help from technical support!

[clear spindle]

@dusk drum what seems to be the issue?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @valid quest.

[dusk drum]

I was mistakenly blocked at PUBG for 7 days, the reason is not specified.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk drum.

[stuck root]

Can I ask, just to clear the confusion for me and my friends about metro royale. Will there be another chapter before we lose it till later in the year?

[heady bloom]

Why did you remove the Godzilla event from pubg mobile beta😡 I'm really dissatisfied right now with your action. You need to give me reasonable explanation before this get worse.

I'm going to add more plate until I get my answer

[night cloak]

@stuck root it will be back in the next update

[onyx plover]

@lime juniper the someone told me when pubg 2 will be released pubg 1 will be not updating anymore its true ?! we are so much money used in Pubg 1 why pubg make pubg 2 and what about our account!

[heady bloom]

Otherwise I won't sleep all night long

Hey

Where's my respond

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @onyx plover.

[night cloak]

@heady bloom it was taken down because it needed improvements and there was a lot of bugs in it but it will be available in the next update stay tuned.

[celest shadow]

It has been replaced with another mode in the beta version. The Godzilla vs. Kong event should be implemented in the next version of the game. Stay tuned.

[heady bloom]

@night cloak Now when the heck is the next update coming up??

Don't tell me too wait for the news because I'm running out of patient.

[stuck root]

Thanks. I just really hope the glitches are resolved. The speed glitches so many are using are particularly frustrating and ruining many of our games. Would be good to see such players banned from metro tbh

[heady bloom]

And I'm very close breaking my device.

[onyx plover]

why didn't answer to me , what about my old account when released pubg 2

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @onyx plover.

[night cloak]

@stuck root your welcome have a nice day-night

[celest shadow]

For your information, the Metro Royale game mode will be taken down for a short period of time in version 1.5 for further development and improvements, @stuck root.

[heady bloom]

Do you have any idea about my cardio rate now?? Where's my answer??

[celest shadow]

This is your answer, @heady bloom.

[stuck root]

Thanks. Maybe just remove the exo skeleton lol, that’s a big improvement that could be made. I also hope the game changes to allow duo play as well as squad and solo 😊

[celest shadow]

Thank you for your feedback, it is more than welcomed if you post it in #old.

[storm flume]

Please avoid going off-topic, @heady bloom. You may have unrelated conversations in #chat.

[heady bloom]

@storm flume The moderator hasn't respond my message

I ain't got time to wait

[pine thicket]

Hello pubg, some guys are modding pubg obb file and Pak files and making it hacks like no recoil no grass no Fog , and we Legit players Always die
Please make it secure
#guidelines

[celest shadow]

What else may I help you with?

[heady bloom]

Where should I take my enquiry regarding the pubg mobile beta event??

[celest shadow]

Feel free to report the players in the game.

[celest shadow]

You can ask them here as well, and I have responded to you above.

[heady bloom]

EXCUSE ME

[knotty stag]

@celest shadow can you help bro?

hey

[celest shadow]

Hello, @knotty stag. How may I help you?

[heady bloom]

Where should I take my enquiry regarding the pubg mobile beta event??

@celest shadow

[knotty stag]

my frnd having prb to log in

[celest shadow]

Please read my previous reply, @heady bloom.

[knotty stag]

may i know what happened to him?

[celest shadow]

What happens when he tries to log in?

[knotty stag]

as you see his avatar once a time his frnd mistakely disable his gmaill acc

and he was only attached gmaill with account

so as gmaill disabled he cant log anymore

and gogle team said acc is permanetly deleted

gmaill

can he get acess back in pubg anyhow?

[celest shadow]

He will need to recover his Gmail account. If he is unable to, please inform him to contact the customer service in-game.

[knotty stag]

his gmaill is permanetly disabled bro

he cant recover

i did restore req

[celest shadow]

If his Gmail is unrecoverable, he will need to contact the customer service in the game.

[knotty stag]

but they said only 1 month ago can be restore

[winged laurel]

Hello, i have a question. At the end of the "All- talent Championship", are the collected coins going to be recycled into AG points just like before or can we keep the coins for next season?

[knotty stag]

its 3 month he gone

[knotty stag]

ok

thanks

[celest shadow]

No information in this regard.

[winged laurel]

@celest shadow alright, thank you.

[night cloak]

When i watch these advertisement, it says that I receive "battle coins" but when I look at my inventory, they are not there.. I'm in Asia Region in the philippines and it everytime I research about it it just shows that I have to switch country regions for it to be used.. How can I use these battle coins to be specific.

[static mica]

90 FPS Support For Asus ROG 5 And Oneplus 9 ?

Any Information Let Me Know Please

[gray gyro]

@celest shadow go check my report ( Invalid Report) remember the employee name shwan k from customer service say he use cheating method
Please this is so important.. let @error403 know about this ....this cheater protect by security team

[hallow gulch]

The option is available on the one plus 8 series and rog phone 2, so it definitely is available on the devices mentioned.

[night cloak]

I did 4 kills and got #20 and i got - 6 with 4 kills in ranked cuz of this game makes me loose all nights playing in ranked why pubgm isnt banning hackers or report from other players with hackers i played one time in a ranked match and my teammate blow me up with grenade pubgm didnt let me report him

In this way all players will leave the game

@night cloak just play pubgm new state when it comes out this game sucks

[torpid cairn]

Please add telegram option here

[night cloak]

I apologize for saying this but this game has become bad, and no one cares about it pubg just wants the world to put a lot of money to buy a suit, when there are eveturi not even a hat or a shirt does not give you permanently

[river thorn]

After the last update, the fps has dropped considerably among my guys, up to 15 fps. Can anyone help?

[night cloak]

@river thorn may I ask what's your device

[river thorn]

@night cloak I'm playing from the computer

[celest shadow]

You can report Telegram groups to http://cheat-collect.pubgm.cc, @torpid cairn.

[night cloak]

Will high ms give me screen lag and recoil issues ?

Like 140 ms to 20 ms

@night cloak the lower your MS the better the game runs

[celest shadow]

Please share your feedback for the game in #old. Thank you.

[torpid cairn]

Nothing happened, I reported there 2 times

[night cloak]

@river thorn kindly go to #481204134859505684 then type .emulator you will see the chats where they can help regarding your issue.

[torpid cairn]

I can send you the link of that telegram channel

[celest shadow]

The Telegram groups are useful for the security team to directly patch new cheats and collect other information to strengthen the anti-cheat system.

[torpid cairn]

There are many channels

I can send one here

Can I?

[celest shadow]

There is no need for that. Please report it via the link provided above.

[torpid cairn]

I reported there 2 times

It's not a specific cheat that I am reporting

They have many types of cheats

The players who are using that are on conqueror

[celest shadow]

From Error 403:

If those groups get removed, it will be a little harder to easily and quickly acquire information directly from the cheat distributors on a popular platform.

It is not a concern to us that cheaters advertise cheats there. They are helping us to patch their cheats and suspend the players who use them.
Please refer to this message sent by our community team member. We hope this allows you to understand a little better.

[torpid cairn]

Yes I am helping you to find the cheaters

I will just give you the link and its your choice what to do next

I got killed by them many times

[celest shadow]

For Telegram groups, you can directly report them to the security team via http://cheat-collect.pubgm.cc.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @torpid cairn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

If you want to report cheaters, you can follow the instructions above.

[river thorn]

It is very difficult to rank up with the computer, it does not give points to computer players

[copper widget]

Hello, i keep getting "Versions do not match. Cannot join room." error when i try to join rooms, may i ask why ?

[celest shadow]

You will need to understand that there are not many emulator players and match making time would sometimes take longer than usual, @river thorn.

[celest shadow]

Please ensure that you have updated your game to the latest version.

[copper widget]

yes, it is updated and i even went to my apps in app store to check manually for updates, there are no updates there as well.

[celest shadow]

Are you playing on the global English version of PUBG MOBILE?

[river thorn]

@celest shadow Despite staying alive for 30 minutes, I get 2-3 points

[celest shadow]

Feel free to provide your feedback in #old, @river thorn.

[copper widget]

yes, the english global version

[celest shadow]

Perhaps you were attempting to join another build of the game with a different version number, for example, the Korean or Vietnamese version of PUBG MOBILE, @copper widget.

[copper widget]

ahh, i see. Yes i was trying to play the game using the PUBG Korean version a while ago. Do you know a fix for it though ?

[celest shadow]

Unfortunately, I am not aware of any solution for this particular matter.

[copper widget]

Alright, no problem. Thank you for your time and help.

[celest shadow]

Happy to help. Wish you the best.

[torpid cairn]

I have reported the channel there

[celest shadow]

Well done. 🙌

[heady bloom]

Please bring the Godzilla mode back

I can't take this 🤕

[celest shadow]

As I have previously mentioned, it has been replaced with a new mode for the time being, @heady bloom. You can play on Sanhok or Livik instead if you want to experience the other Titans in the game.

[night cloak]

Hello guys, i been playing with my gf and i accidently killed her with molotov and when i try to start any duo to squad game, i can't cuz it says i got merit lower then 60, how can i get back Merit?

@night cloak play solo games then the merit comes back after a few games.

okay

is merit based on leaderbord?

@night cloak You can earn merit points by playing solo matches top 100-61 is 1 point 60-10- 2 points 9-1st place is 3 merit point.

@night cloak if i play the new map where is 64 players is it same?

Maybe, you can go try.

[hallow gulch]

Try again after a few. Keep in mind that the phone number/E-mail methods are still in beta form, hence unexpected errors might occur.

[night cloak]

ik good at pubg so it should be no problem

Good to hear, good luck.

[torpid cairn]

Btw One person has already reported that channel on 6 april

[night cloak]

anyway Where do i can see the merit @night cloak @night cloak

[clear spindle]

Profile > Tier overview > Merit.

@night cloak ^^^

[night cloak]

thanks

[weak bear]

How can I work for pubg?

[clear spindle]

@weak bear work for as?

[weak bear]

Like promoter?

[clear spindle]

Still not sure what you meant by "promoter".

[night cloak]

Rock47
i cannot find it -_-

[clear spindle]

Lemme look for a screenshot.

[weak bear]

Kind of like partnership? Is there any??

[devout glen]

tell me, but how can it be that I restored my password with the help of a code, but I was launched into a new account, to which more than one social network is not attached. This is a completely different account

[night cloak]

@clear spindle can i send u into dms?

[clear spindle]

You can send a mail to [e-mail] @weak bear.

Yeah, @night cloak.

[weak bear]

Thanks man .

[clear spindle]

You are welcome.

[weak bear]

Hi admin can I ask you something?

[clear spindle]

Yes?

[weak bear]

In my region the game has been banned . And till date no sigh of it returning.? Do you know anything about it?

[analog folio]

Hello i am firstt time here..

[swift laurel]

I need help...

[analog folio]

I need some help

[clear spindle]

Keep an eye on this webpage for this: https://www.pubg.com/en-us/category/announcements.

How may we be of assistance, @analog folio & @swift laurel ?

[weak bear]

Is this website applicable for mobile announcement too?

[night cloak]

hi
how to buy redeemation code?

[clear spindle]

You can find it in there and the recent post regarding that will be posting.

[swift laurel]

I found a scamm page and my stupid brother log in with my facebook account. I allready change my facebook password and I unlink the Facebook on my pubg account what else can i do

[clear spindle]

@night cloak you can find the redeem codes in the social media platforms of PUBG MOBILE.

[swift laurel]

@clear spindle

[clear spindle]

Change the password of your linked social media accounts and enable two-factor authentication. Force log out from every other device using the privacy settings of your social media account. And also force log out from all devices through the in-game settings.

@analog folio suggest that in #old.

[valid quest]

Hallo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @valid quest. Remember to read through #faq before asking questions in the support channels.

[valid quest]

Is there any one here who can help me as 8000 UC automatically deducted from my account

[clear spindle]

You have been answered regarding this.

We Discord staffs are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

Please refrain from repeating.

[valid quest]

But nobody is answering there

[clear spindle]

Wait patiently for a reply.

[devout glen]

tell me how is it possible that by logging in through my data, I get to someone else's account?

This is not my account, how is this possible?

[storm flume]

Please contact the customer service for further assistance, @devout glen.

[analog folio]

Give me his contact number They never reply

[clear spindle]

Contact via the in-game settings, they don't have a contact number.

[night cloak]

You can suggest this in #old .

[analog folio]

Their is slow mode of 6 hours After 6 hours i can send only 1 message and there and some bot,s they never reply 🙏😭

[night cloak]

If you contacted customer service , please be patient. The slow mode is there to prevent spam of unnecessary messages.

[clear spindle]

You've already mention about that in there and could edit the message to add more details, @analog folio.

[night cloak]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[mortal apex]

Hello @night cloak! How can we help you?

[remote bramble]

My phone supports 60 frames, but the game does not give me this option how to solve this problem

[night cloak]

What phone do you have?

[haughty bridge]

Can anyone assist me?

[night cloak]

What's your problem?

[remote bramble]

@night cloak realme7

[night cloak]

Do you use smooth graphics?

[remote bramble]

@night cloak yea

Yes*

[night cloak]

Did you try to repair or reinstall?

[haughty bridge]

When i play pubg mobile my ping is stable at 50-60ms but lot’s of teleport occurs in-game i am curious to know what’s my problem

[remote bramble]

@night cloak yes

Others have the same device as me and they have the option of 60 frames

[crimson kayak]

Can hacker unlink my social media from pubg if he is using src version ??

[night cloak]

Are you sure? On realme forum many players say that they don't have the extreme (60fps) Option. It could be because your proccessor started to be too weak for pubg mobile.

[crimson kayak]

I am waiting for pubg team to respond but what if hacker removes all my social media also, will I be able to get my account back from pubg team ??
Please help someone

[mortal apex]

Have you tried changing your network?

[storm flume]

Please contact the customer service for further assistance, @crimson kayak.

[remote bramble]

@night cloak My phone was with me a week ago and the game was working on 60 frames, although there was no option, but yesterday I found it working on 40 frames

[analog folio]

It should be of 10 minutes 6 hours is too long 🙏

[night cloak]

If you're using Ultra frame rate , the game runs only in 40 fps.

[night cloak]

You can forward this suggestion in #discord

[remote bramble]

@night cloak Iam using the game on smoth

[night cloak]

Smooth is the type of graphic , ultra is an option in frame rate section.
If you don't have 60 fps on smooth graphics , then as i mentioned above your device might be too weak for Pubg Mobile.

[remote bramble]

If the 60 frames were not working for me, it would not work from the beginning, but it was working and then it stopped@night cloak

[night cloak]

The same problem happened to my phone in season 10. The reason was that proccessor of my phone started to be too weak for pubgm as parts of the phone lose it's power with the time .

[thick girder]

Why whenever I enter pubg it ssy update complete please restart game or something it keep doing that

It keep saying that when I try and enter pubg

[night cloak]

Pubgm sometimes gets mini patches , are you sure you didn't get one?

[thick girder]

Wat is that

I just trying to make it not say that snymore

[night cloak]

An update which weights around 2.0mb.

[thick girder]

It keep saying that when I enter the game

[mortal apex]

What's your device, @thick girder?

[thick girder]

Samsung galaxy tab a (2017)

[crisp totem]

My pubg mobile account was stolen, can you help me?

[mortal apex]

When was the last time you have played?

[thick girder]

Idk I think a few weeks ago

[mortal apex]

Please contact the Customer Service in-game for further assistance, @crisp totem.

[mortal apex]

Have you tried reinstalling the game?

[thick girder]

N o

[crisp totem]

@mortal apex yes

[mortal apex]

I suggest you to reinstall again the app. If the issue persists, let us know, @thick girder.

[thick girder]

Ok I reinstall it

[mortal apex]

Make sure you provide them all the details, so they can assist you further.

[crisp totem]

@mortal apex they stole facebook account, changed gmail, how can i get back the account?

[mortal apex]

You can use this screenshot as reference, while answering to the Customer Service, @crisp totem.

[crisp totem]

There is evidence, if you want, I can throw it. They changed the passwords of facebook and gmail. I can't enter.

[hallow gulch]

Provide the information needed to customer support, we are unable to handle such cases here. We hope you understand.

[crisp totem]

Can't you help me?

[mortal apex]

Please refer to subpoint 2.8. in #faq, if you have lost access to one of your login methods, @crisp totem.

[crystal burrow]

There is a option to disable this ?

Hdr + high frame rate ?

This is making my fps drop

[broken pagoda]

The button to change the country does not appear for me ... can we help with support?

[night cloak]

@crystal burrow try to play on the graphics that's suiting your device for the best experience.

[crisp totem]

this my account was stolen now i can't login please help

[hallow gulch]

If you are unable to change your region/country, means you sadly cannot do so due to applied laws. If you wish to know more about this, please contact customer support.

[crisp totem]

Please help me

[hallow gulch]

How was your account stolen?

[broken pagoda]

Customer support was unable to solve the problem

[crisp totem]

I gave my ex-girlfriend my facebook password, I paid 3 thousand liras, forgot to change my password, now it stole your gmail of your facebook account, now it does not give the account@hallow gulch

[hallow gulch]

Accounts made in the EEA do not have the option to choose and change regions, we are sadly unable to assist you with such.

[broken pagoda]

Ok .. thanks

[hallow gulch]

Selling/buying, sharing or trading accounts is against PUBG MOBILE's terms of service, and with so it's the players' doing. You may contact customer service for support in this regard.

[crisp totem]

Do you have a number of customer service?

?

[hallow gulch]

No. Get in touch with the support team through your login page when you first start the game.

[crisp totem]

Okey thx

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[crisp totem]

@hallow gulch Looked where you said but couldn't find my problem find me woozi

[hallow gulch]

Open a new conversation and state your issue briefly in order to get in touch with an agent.

[swift laurel]

How can I be a helper?

[night cloak]

Kindly refer to #735483472432594994

[celest shadow]

This is a notification informing you that if you use the HDR + high frame rage option, it may result in the device heating up and consuming more battery. It is perfectly fine to use Smooth + Extreme, however it can slowly heat up your device.

I suggest playing in an air-conditioned room or use something to cool down your device.

[short fern]

Can someone help me ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @short fern. Remember to read through #faq before asking questions in the support channels.

[thick girder]

If I reinstall app will that stop me from crashing in pubg mobile

I reinstalled it and the new update thing stop

[crystal burrow]

So that's it I play in air conditioned and my game drop I lot fps in last version this don't active and I play in 60 fps lock

Bot now with this, my game drop my cellphone only hold the smooth + extreme and nothing more

[west sequoia]

Type your problem he

[night cloak]

Get a better phone kid

[crystal burrow]

My phone it's a note 10 plus

[mortal apex]

Did it work?

[thick girder]

Ye the update thingy gone

But am want know if I reinstall it that ,ran the crashing problems fixed right

[night cloak]

Why does it always look like this to me when I want to connect?

@celest shadow

<@&481161015728406538>

[onyx dagger]

Also, kindly do not mention the moderator role for in-game issues, as it is only used for emergencies related to this Discord server, @night cloak.

[night cloak]

Sorry

[celest shadow]

Please use your linked social accounts to log in instead. The e-mail address/phone number feature is still on beta and you may face difficulties or bugs while using it.

[night cloak]

I used the method to send verification code by email but it tells me the email is wrong

I currently live in Europe and I want to switch the server to Europe instead of Middle East. Unfortunately I have to wait 50 days. Is there a way to switch it back or help me out?
Thanks

[covert mason]

No, you have to wait for the cooldown @night cloak

[celest shadow]

Please ensure that you input the correct e-mail address that is linked to your PUBG MOBILE account.

[celest shadow]

You will need to wait for the cooldown before you can switch to another server.

[mortal apex]

It should be. You can check it by yourself and see if it’s working fine.

[thick girder]

Ok I got waiting a few days tho cus sometimes thrncrashijg stop then stsr up again a few days later

[night cloak]

I added it a few times..and I made sure it was correct but I still can't ..

[faint seal]

Hello my boro
Do you know that bounos challenge is for what regen ?
Please help me

[celest shadow]

I suggest using your linked social media account to log in instead for now.

[celest shadow]

Unfortunately, we do not have the list of regions that the Bonus Challenge event is available in.

[faint seal]

What ?
Now , Event of bounos challenge is for what regen ?

[celest shadow]

I do not.

[faint seal]

Ok
TNX

But I need it

🥺

[celest shadow]

I do not know which regions has it.

[night cloak]

KaraKing Community Tournament

Where will you post the room number?

[faint seal]

Please have someone answer
TNX for your answer

[celest shadow]

The match details will be announced in #events, @night cloak.

[night cloak]

ok thanks

[celest shadow]

Feel free to ask other players in #pubg-mobile.

[faint seal]

They don't know too
Can you find the answer because I need it earlier 😯🥺

[celest shadow]

You can participate in the Bonus Challenge event when it is made available in your country/region. Stay tuned until then.

[faint seal]

I can't do it ...😢

I should connect to other countries / regen

[faint seal]

You are a good human
Please help me 🥺😢

[night cloak]

I'm only connected to the mail

[celest shadow]

You are free to ask around in #pubg-mobile from time to time and see if anyone else knows.

[celest shadow]

You should have at least one social media account linked to your PUBG MOBILE account. You can try logging in again later if you are unable to receive the verification code on your e-mail.

[faint seal]

They don't know

[night cloak]

@faint seal What was your question?

[faint seal]

Do you know that bounos challenge is for what regen ?

[night cloak]

I don't think bonus challenge is open for any region yet, but you can ask people in #chat or #pubg-mobile

[faint seal]

OK
They don't know too 😢🥺

[long rose]

i didn use any 3rd partty apps

why igetting banned for no reason

[night cloak]

ok i'll try again ... and if it doesn't work what can i do?

[hallow gulch]

We do not have a list of the regions bonus challenge is available in.

[hallow gulch]

We recommend you keep trying, the following method is still in its beta form, and with that being said it might be a tad unresponsive.

[night cloak]

So what can I do?

@hallow gulch

[hallow gulch]

If you do not receive a code, try again after some time. Eventually you will get a code to proceed with your login.

[night cloak]

OK thanks

I want unlink my email anything i can do?

[hallow gulch]

Unfortunately, it is not possible to unlink an E-mail as for now.

[night cloak]

How about for feature update?

[hallow gulch]

Possibly, nothing confirmed.

[night cloak]

😑

Thanks

[celest shadow]

It may be implemented in the near future. Feel free to suggest it in #old.

[pseudo cedar]

I am experiencing gameloop emulator problem support

[storm flume]

You can now access #emulator-chat and #emulator-support, @pseudo cedar. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @pseudo cedar.

[pseudo cedar]

sorry

[willow forge]

Hello, my account was blocked, although I did not violate anything, I ask you to reconsider the ban. I am an honest player since the first season, I am now very worried, please reconsider the blocking, I am not guilty of anything.
my id: 530171924

[polar marsh]

Please refer to the private message from @polar marsh for further information, @willow forge.

[copper stag]

Can anyone send me 1.4 version's all new features list (patch notes)

[hallow gulch]

Once we have the patch notes for the upcoming update, they will be sent in #news.

[copper stag]

Oke thanks

[hallow gulch]

Anytime.

[heavy mist]

Why this appear when im trying to log in to my account even im using latest version of pubgm? Ios device

[storm flume]

Please contact the customer service for further assistance, @heavy mist.

[woven cove]

Hello. I also received this kind of message/notification. Also my account is hacked and I'm trying to retrieve it back right now

[mighty pebble]

I hope you add feature that we can unlink the email and phone number because many people have lost their accounts because of it many hackers get access and people can’t do anything about it

[woven cove]

Like this. I just received today. I think the hacker is doing this kind of stuff. I can't even open my account because of the hacker

[hallow gulch]

Do not hold back from dropping your feedback in #old, if you haven't already.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven cove.

[thick girder]

Why did reinstalling pubg nkt fix my crashes

[hallow gulch]

You have been answered multiple times, your device is outdated and it cannot run PUBGM properly due to its old built in specs. Please avoid repeating the same issue.

[thick girder]

Ok I understand

[mossy bobcat]

I dont knw what’s happening to pubg, also now my account is hacked, i dont knw how the hacker managed to link his gamecenter to my account. Coz he ddint hack Facebook or email. I think this are inside staff stealing peoples accounts and selling them

[night cloak]

@mossy bobcat If someone from PUBGM do that they would go straight to jail. I think you gave your login credentials or your password was easy to guess and they brute force it to get your account contact customer support they will help you.

[river lion]

I lost my acc email How can i reset it

Third link.email...

@polar marsh

[hallow gulch]

Resetting/removing your E-mail is not possible, please recover your account or contact customer support for further assistance, @river lion.

[river lion]

How can i Add my Mobile Link without open from Email any Solution?? @hallow gulch

[crystal schooner]

They banned me my fabulous style account for no reason what should I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal schooner.

[hallow gulch]

You will need to have access to your account in order to link a social/phone number.

[river lion]

I have Twitter and Facebook

But Whenever i add my Number as third link to that they said parameter error 1

[hallow gulch]

Mind me asking, but where are you from?

[river lion]

Sir/Madam i am from pakistan

[hallow gulch]

I would like to inform you that the phone number/e-mail login methods are still in beta, please try again later, @river lion.

[river lion]

If i login my acc from Facebook can i add third link of mobile number if before there is already third link email beacuse i forgot that email

And what does that parameter error 1 Means

@hallow gulch

[hallow gulch]

Once you have logged in to your account, you will be able to link any social account of your choosing. If there isn't a phone number linked already, then you will be able to add one.

[hallow gulch]

This usually happens when the servers are a bit busy.

[blazing pollen]

Hello, I have a problem in the game, my wife's account name has been opened with the id and a photo with photoshop has been added.

I want the problem to be solved

[river lion]

There is no phone number added i want to Add phone number but every time it says parameter error 1 and one of my friend said that if you login from.third link email then you can add mobile number as third link

[river lion]

What You mean ?

[hallow gulch]

Please try again after some time.

[blazing pollen]

unfortunately bro

[river lion]

You can change everything

[river lion]

Okay i will Try if it didn't work so Please fix it in New Update note as a main point

[blazing pollen]

How bro

[river lion]

Chnage your privacy Bro it is simple

[night cloak]

What's that payment receipt mean? Is that first UC purchase and oldest UC purchase?

[feral forge]

yes, @night cloak.

[night cloak]

Thanks 😊

[hollow mountain]

With 9 kills no mvp why check the stats

[high frost]

can any legit player maintain 52% headshot rate after playing 127 matches?

[hollow mountain]

Oh no.. oh no.. oh nonononono😂😂😂

[mortal apex]

That, would be very suspicious, @high frost.

[night cloak]

@blazing pollen You mean somebody created a account with your wife's in-game ID? Just report the user for "inappropriate name or picture".

[olive dove]

@blazing pollen Please provide the in-game ID, You may DM me that in case you don't want to share it in here.

[night cloak]

Sup

[humble phoenix]

When I try to change my attachments on team deathmatch loadouts it doesn’t take affect in-game

[olive dove]

Make sure that you equip those changes.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[alpine plover]

Hey how do I check what email my account is on? Apparently it isn't the one I always used now.... did someone else have access too my account?

[humble phoenix]

Also when I equip them, when I start a tdm my guns don’t start with the magazine attachment they spawn in my inventory not on my gun

[alpine plover]

I can't login using my regular email that I been using the whole time. What happen?

[olive dove]

When you change the magazine make sure that you save[equip] this change.

[true gale]

how can i become investigator access!

[humble phoenix]

I spawned with the mag out my gun

[olive dove]

Do you mind recording a small clip for this to report it in #old .

[humble phoenix]

this might take some time I’ll brb

[olive dove]

You can apply in-game, if your account meets the requirements you will get access to the video review station.

[olive dove]

Sure, take your time.

[true gale]

what is requirements?

[humble phoenix]

I just fixed it somehow

[olive dove]

Refer to this message:
#questions message

[olive dove]

Great, maybe the game was glitched and a restart all that has been needed to work it out.

[alpine plover]

....

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @alpine plover. Remember to read through #faq before asking questions in the support channels.

[alpine plover]

Anyone?? How do I check what email my account is on??

[hollow hamlet]

Where can I find customer service correspondence emails

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @hollow hamlet.

[lethal parrot]

Me banearon injustamente

[true gale]

@olive dove i want to become admin like u

how

[olive dove]

Read the server #735483472432594994 .

[olive dove]

The 3rd link or google play?

[alpine plover]

I can't login with my usual email but I can with my linked FB account.... ??

[storm flume]

Please do not use languages other than English, @lethal parrot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[alpine plover]

When before I would usually login via email.

[lethal parrot]

I was unfairly banned and I have not cheated or used gfx tool ect

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal parrot.

[olive dove]

By email, you mean google play or using 3rd link [email and password].

[alpine plover]

Email and password

[olive dove]

You can't check which email you are using to log-in to the game.

[alpine plover]

Like on my phone, I could just login by clicking the FB icon, but if I wanted to play on my iPad, I would usually login via email and pass, but apparently my emails wrong now. And I tried to change password but I don't even get an email with the verification code so I'm guessing my email changed somehow?

[olive dove]

Make sure that you insert the correct email and password, if this did not work out. Then, You may try to link another social media to your account so you can play on ipad.

[fleet ibex]

Why am I getting progress on classic mode missions even though I’m not playing classic mode? It’s just been in the Make a Wish & Map Traveling events. The missions that are being completed are stuff like complete a classic game & place top 10 twice in classic mode. My K/D hasn’t gone down tho, it’s always stayed at 3.25

[alpine plover]

So basically I'll be using someone else's email..?

[hallow gulch]

Check your match history, perhaps there's unusual activity.

[fleet ibex]

Where’s match history? Could u plz point me in the right direction

[hallow gulch]

You won't play on someone else's account, you will be able to log in through your linked accounts, or link your social account.

[hallow gulch]

Career results, can be found through your statistics.

[fleet ibex]

Ok thanks

Yeah, I first thought it was a bug because it was only happening to that one event. But now that it’s happening to another? I’m suspicious

[alpine plover]

Hmm okay..... but just wondering why can't I login with my usual email. Kinda suspicious when I used to do it all the time

[hallow gulch]

There surely must be something wrong regarding your email, double check for any changes. Keep in mind that the 3rd e-mail login method cannot be unlinked, so it is still your account, @alpine plover.

[empty socket]

Help @polar marsh I got ban 10 year but I didn't do anything wrong please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty socket.

[fleet ibex]

@hallow gulch looks all good to me, no classic matches for the past week

Thanks for the help

[alpine plover]

Where do I check for any changes?

[hallow gulch]

You should get an email stating any new changes. In case you haven't edited anything of your account's information, try logging in again and make sure to type the e-mail correctly.

[alpine plover]

I tried a couple times. Still no luck, and when I try to even change the password I don't even get an email with the verification. So I either got. . Idk hacked?and they somehow changed the email?

[mystic needle]

Nice one PUBG!! 👍👍

[hallow gulch]

Changing or unlinking an e-mail is not possible by any means. Try checking your email's personal information, @alpine plover.

[hallow gulch]

Please share your judgement/s in #old.

[remote flicker]

Hello

[dark crescent]

Like seriously Tencent ? 😳

not help at all ?

[remote flicker]

Just check my account

[hallow gulch]

Seems like your case was sadly rejected due to specific reasons.

[remote flicker]

If have anything tell me ?

[hallow gulch]

We are not affiliated with the in-game customer support. Being volunteers, we help answer/guide players in need of help to the right assistant/s.

[dark crescent]

then what should i do ? report again ?

[hallow gulch]

Refer to the message mentioned above.

[remote flicker]

Open it

[hallow gulch]

It is very clear that the case has been completely closed, no progress will be done whatsoever.

[dark crescent]

how about open a new cases ?

[hallow gulch]

We are unable to access in-game accounts being discord staff, please contact customer support for assistance.

[remote flicker]

Many reports from my friends

[hallow gulch]

The account's support page specifically has been closed, opening new conversations will not help.

[dark crescent]

any suggestion ?

[remote flicker]

God bless you guys

[hallow gulch]

Sadly not, i wish you the best of luck, @dark crescent.

[remote flicker]

Thanks

[hallow gulch]

Have a wonderful day.

[pine mason]

How do I play the beta

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @pine mason.

[dark crescent]

tencent suck then .. spent much to this account and i cannot get it back.. !!

[violet token]

Help my account ban 10 year But I not done anything illegal I need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet token.

[hallow gulch]

If need be, Share your opinions and concerns in #old.

[ripe mantle]

I want to go back to my region japan!! Help me it doesn't allow me pleaseee

[hallow gulch]

Is there a cooldown or you do not get the choice to choose ?

[dark crescent]

sad 😢..

[alpine plover]

Nothing changed on my email side, guess it might just be Pubg?

[hallow gulch]

Possibly, knowing that the e-mail method is still in beta, so it might be a bit slow or buggy. Try using other login methods to access your account for now.

[alpine plover]

I played the day before, and when I tried to login the next "pubg day"it said my account doesn't associate with the game, then I tried on my phone and got a 1 day ban

[ripe mantle]

It doesn't allow me for 90 days
How can i go back

I need it pleaseee

[hallow gulch]

Skipping the wait is not possible. Please patiently wait for the given cool down to end.

[hallow gulch]

You should secure all of your login credentials on all of your social media accounts linked, to prevent any outsiders from accessing your account.
Note: make sure your device does not have 3rd party apps downloaded or any other game boosting application, as that will result in a ban.

[alpine plover]

How do I link my phone number?

[clear spindle]

@exotic fiber No advertising.

You'll find the option in game settings, @alpine plover.

[exotic fiber]

@clear spindle

[clear spindle]

Yes?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hushed bridge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[alpine plover]

I can't seem to find it

[clear spindle]

You should be able to find the similar to E-mail linked option in there, if available:

[alpine plover]

I see it but I can't add anything

[clear spindle]

What does it says when you try to link?

[clear spindle]

Only one of the method can be linked.

[night cloak]

I want to unlink my email

@night cloak u cant unlink your email due to security reasons.

[torpid cairn]

What is this I reported a telegram channel two times here that is selling pubgm cheats and you guys are doing nothing

You are supporting them

You just focus on new suits

[clear spindle]

#discord message

Refer this^^^

[torpid cairn]

When I said that disable that channels??

Just patch their hacl

Hack

You people can't even do that

You are supports hackers

[oak nexus]

Hello Team,
I am Playing Pubg for over 3 years, I love this game but there is an issue which i am facing right now in PUBGM. So the issue is that I accidentally changed my Server from ASIA to SOUTH AMERICA. But unfortunately now i am not able to change it back from SOUTH AMERICA to ASIA. I request you to Change my Server to ASIA. I really will be very thankful to you and whole PUBGM team. Hope you help me As soon as possible. Have good day !
PUBGM ID :- 593955603
PUBGM Name :- YOUNG๛LORD

[night cloak]

You can change it after the cooldown ends
||nice template||

[oak nexus]

I am not able to play games

Because of server

[night cloak]

that is sad we wont be able to help you

[oak nexus]

Google please

Help me

Find a way

Please

get me out of this

[night cloak]

there is no other way

[torpid cairn]

I have a way

[oak nexus]

Haa shikhar bhaii

Btaoo

[night cloak]

👀 no other way

also use english @oak nexus

[torpid cairn]

Works with duo or squad

Just play with another person whose server is asia

Don't forget to make him team leader

[oak nexus]

Okay

And what about ranking ?

[icy lantern]

It says unknown error

[night cloak]

your server wont change but you will be able to play in your server.Ranking points will go to your selected server (south america)

[torpid cairn]

Ah

[oak nexus]

Okay okay

Thanksss

@torpid cairn

[dull bough]

help

i sow hacker is live streming

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dull bough.

[dull bough]

TNX ROK

[dire idol]

pubg mobile account has been logged in with a newer version of the game. Please help me

[night cloak]

Try download PUBG again ,if still doesn’t work then have to wait for the next update

[severe light]

Pubg not opening after new update

[merry sandal]

Is there any error that you're facing, @severe light?

[vale condor]

Hello PUBG MOBILE team , i have been playing from season 2 but recently someone changed my server from ASia to North amerIca i want it to change back to asia plz can u help me id 5170808371 device redmi note 9 pro wifi

[celest shadow]

You will need to wait 60 days before you can switch to another server.

[zealous turret]

Hey in the mean time find someone from Asia so you can still play @vale condor

[silent hare]

How to buy uc in India

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @silent hare.

[silent hare]

😫

[night cloak]

How do you copy your TDM controls and place it into your classic controls?

[tawny silo]

How does one go about getting a pubg account that was hacked back, every time I try to log in it says that the account has been logged into on a newer version and asked me to update even though it’s the latest version. Uninstalling and reinstalling hasn’t worked too

[night cloak]

The account has been logged into a newer version means the person that hacked the account has cracked the version on pubgm
Wait until next update before logging in.

[night cloak]

You can only copy classic controls into tdm.

[sharp notch]

Hey unfortunately by mistake i changed my region to different country can i change it back?

[mortal apex]

You will have to wait for the cooldown period to be over.

[terse furnace]

Hello, i report in feedback bugs. My game problem on 15th april.. but not fix my problem.. plz help.. 😞

[night cloak]

You can report it again , and please be patient.

[terse furnace]

😭

[sinful goblet]

@lime juniper I want to report a YouTube channel posting hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sinful goblet.

[high frost]

is rewarding rename card for return missions stopped?

[feral forge]

yes, it has been removed, @high frost.

[warped canyon]

I want to leave my crew but it showing that crew has been locked (from last 2 weeks)

[night cloak]

@lime juniper help bro my main id got ban i didnt use any hacks i just installed gameloop in my first match i got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Pubg customer service is asking me for the date of registration of my account

I have different dates

The date when I liked to Twitter

This date here

Which one should I send

[night cloak]

The one from the picture that you have sent.

I sent this one multiple time but they say it doesn’t match their records

What is your account linked too ?

Twitter

[torpid cairn]

Yes you guys are supporting hackers

[night cloak]

And the hacker added his VK

[torpid cairn]

Pubg is supporting hackers

[hollow hedge]

fake news. Pubg is banning hackers 24/7

[torpid cairn]

I reported a telegram channel

Who is selling pubgm hacks

[night cloak]

@night cloak I'll be back to you in a second.

[torpid cairn]

But none of the hacks were patched

[hollow hedge]

then just wait for it to get banned, patience is the key😏

[night cloak]

Okay

[torpid cairn]

I reported a week ago also

[hollow hedge]

I see, please wait, there are thousands of report daily and those reports are reviewed manually

[torpid cairn]

Should I leave the link of telegram channel here

Just check it out

[hollow hedge]

you should report through the link, and then just wait.

[torpid cairn]

I reported

Nothing happened

[hollow hedge]

now wait.

[torpid cairn]

Bro pls check out the channel once

I can send link in dm

[hollow hedge]

I am not a member of staff here, and I can’t just delete the telegram group. Reporting through the link is the only method to ensure it gets deleted.

[night cloak]

@night cloak ty for help yesterday ,im back with merit it took me 6 hours

[torpid cairn]

But pls check the channel, if I am right then pls you also report it to pubg

[night cloak]

kindly go to settings and privacy-account-your Twitter data then apps device & information then again tap on apps device & information then tap on connected apps you shall see PUBGM mobile connected click on it then on the bottom you see the date of registration@night cloak

You mean me

Yes sorry

Yes that is when i connected Twitter to pubg

Would this be the right date

Here I sent them the 31 July 2019

But they said it doesn’t match

Follow my steps you shall see the registration date in twitter.

Okay

[night cloak]

Glad to help. Have a nice day_night.

So it doesn’t matter if the account has been created before

Right?

Cuz I remember I connected it to Twitter some time later

They want the registration date of linking your account.

Oh

Okay

[night cloak]

day i woke up abd first thing i have done was playing pubg ,i was 9merit away from 60

and"

[night cloak]

Glad to hear that I hope you enjoy the game.

can i send u something to dm ?

pubgm stuff

Am not PUBGM staff the members who are helping others are voluntarily here.

nah i just want to send you pubg stuff

like a screenshots

Sure no problem my DM'S are open.

okay

i have sent u dm already

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[torn hound]

Why .. please help..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn hound.

[pure flicker]

Just wait it out my guy

[clear arrow]

@polar marsh I was announced the winner of airpods pro in PMPL SA super giveaway. But there is no sign of getting it. How do i get that item? No mails nothing is sent to me . Please help.

[night cloak]

@clear arrow have you kindly tried to contact the part who was hosting the event.

[clear arrow]

@night cloak Pubg mobile esports was hosting it. At end of the tournament i was declared the winner. My pubg character id was also mentioned there. But i have not received any mails that conforms i am getting that item. What shall i do?

[night cloak]

@clear arrow try to get in contact with PUBGM esports provided your Id character & send it to them.

[clear arrow]

@night cloak i had sent a message to their official instagram account regarding this but there is no reply.

[night cloak]

You have to be patient they shall reply. Good things come after being patient.

[honest slate]

Hello

[clear arrow]

@night cloak at least they can conform that i will get it. If i had got a confirmation email also then i could wait. But not getting anything i doubt it as a scam .

[night cloak]

@honest slate how may I help ?

[honest slate]

Can anyone tell me im not able to play sanhok map on emulator, what shall i do? im waiting since 7 minutes, any solution?

[night cloak]

@honest slate kindly go to #481204134859505684 then type .emulator you shall get emulator role and chats where they can help regarding emulator issues

[honest slate]

okay okay thanks

[feral forge]

feel free to share your concerns and feedbacks in #old, @night cloak.

[night cloak]

ohh ok

didnt saw that channel