questions

[wind apex]

That's why I don't want to try this step

Until a new account is created

I am 100% sure that my account has not been linked to another account

@celest shadow

[celest shadow]

You must have used your Facebook account to log into the game, but did not complete your character in the past. I have suggested you what to do, I will summarise it for you:

1. You can either create a new e-mail, and use it to create a new Facebook account that you can use to link it to your PUBG MOBILE account.

Or

2. You can use another social account such as Twitter or WeChat to link it to your PUBG MOBILE account.

Or

3. You can complete your character creation, then wait 21 days in order to unlink this Facebook account from your new account. Please refer to subpoint 2.5 in #faq for further information.

[hushed rune]

Dear PUBG Mobile Team,

Recently I have received a message "Your account will be banned for violating regulations unlocks on 2031/04/15 18:49:50. Customer support E- mail - [e-mail]" And then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.

This is a Season 3 account with Level 70 which is very old account and I had never violated the PUBG Mobile guidelines.

ID - 5241356771

NickName - S A U N A K

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hushed rune.

[round charm]

When you press the screen with three fingers at the same time, the sensor stops responding to pressing.
Can't play three fingers.

1. My id: 5739344566
2. My device: Samsung galaxy S7
3. Wi-fi
4. Russian federation

[rigid badge]

Is there a way to disconnect a social media account from an old account and connect it to a new one?

[night cloak]

If I got banned for 1 day for teamup and after 30 days someone hacked my account and I want to unlink him and a i got banned for 2nd time I will get this ban for 10 years? or for 7days?

[untold crescent]

My Twitter account is hacked and the hacker has unlinkedy all my connted app including pubg so I can log in my account I am sharing my account details pls see to it
Name- 『ERROR』15414
Id- 61244590141
This is KRJP account
Name- SVR么NANA
Id- 5285906053

Date 18/4/2021
My Account will unlinked in 7 days so pls see to it as soon as possible

[compact timber]

Good day. I played on the Europe server before the update, after it the server changed to Asia. Can the developers return it?

[sick shale]

Yes, you can use the unlinking feature from basic settings, @rigid badge.

[sick shale]

How did that happen?

[wind apex]

@celest shadow

[nocturne sleet]

فقدت حسابي

[storm flume]

Please do not use languages other than English, @nocturne sleet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Bronze soon!

Too many campers laggers and especially hackers

[celest shadow]

Please refer to this message, @wind apex. I cannot assist you any further if you do not take actions on your end.

[sick shale]

Please contact customer service via in-game settings for further assistance.

[rigid badge]

I can’t find the button

[compact timber]

accidentally

[sick shale]

Can you take a screenshot?

[compact timber]

accidentally

[sick shale]

You have to wait for the cooldown period to be over, no other way.

[untold crescent]

@celest shadow

My Twitter account is hacked and the hacker has unlinked all my connted app including pubg mobile so I cannot log in my account I am sharing my account details pls see to it
Name- 『ERROR』15414
Id- 61244590141
This is KRJP account
Name- SVR么NANA
Id- 5285906053
This is Global account
Date 18/4/2021
My Account will unlinked in 7 days so pls see to it as soon as possible

[wind apex]

How do I wait 21 days to unlink my account?

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[sick shale]

There should be 2 linked accounts in order to use the unlinking feature, and the one you want to unlink shouldn't be logged in.

[celest shadow]

You may refer to subpoint 2.5 in #faq for further information.

[rigid badge]

So I have to link a 2nd social media account, log in with the 2nd one so I can unlink the 1st one?

[celest shadow]

Correct, @rigid badge. It will take 7 days to unlink.

[untold crescent]

I can’t contact because I am not able to log in to my account

[rigid badge]

Ok perfect thank you

[compact timber]

But due to the server change, I have lags and a bad connection since I live in Europe

[sick shale]

Be careful with such settings next time, there's a confirmation question with notice of this restriction before you make any change.

[sick shale]

You can contact customer service from login screen by clicking on Help button at top-right.

[upper frigate]

i have an q. is there any problem i show one of my video reviews in feedback bugs?

[compact timber]

means the developers won't return my server to me?

[sick shale]

No

[compact timber]

(

[sick shale]

It's fine

[upper frigate]

okey tnx

[upper frigate]

@sick shale could you ask of pubg mobile for unban pubg for iranians beacause as you know lot of iranan players uses vpn and cause ban them most of the time . most of them cant speak english or dont have discord so think more than one billion peaple ask this q

[errant coyote]

hello i accidentally changed my server i was in Europe but now am on KRJP i need help my id 5159237494

[inner spade]

My account got hacked into somehow and hacker is changing everything including game version and i can't enter the game now

[fossil isle]

Hello, I can't log into my account. Haven't logged into the game since 2019. ID: 513015246

[inner spade]

The account is linked yo twitter

To

How do I retrieve it

[sick shale]

You should wait for the cooldown period to be over, no other way

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @proven merlin.

[sick shale]

Why, what's the problem

[errant coyote]

bye bye pubg

[sick shale]

Please contact customer service from login screen for further assistance.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @proven merlin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[proven merlin]

The wep site not found

[errant coyote]

but why my ms in KRPJ is 200?

[fossil isle]

I can't log into my account, I haven't played for 2 years. A new character is created. Tried many bindings, doesn't work. I was looking for a character in search of a friend - he is, the account has not been deleted.

I can't remember what the account was linked to

[sick shale]

Your social media account might have been unlinked from your game account. Unfortunately you can't recover it.

[fossil isle]

how to find out? can you look at the id?

[sick shale]

Probably because that server isn't for your region. You shouldn't have selected it

[sick shale]

No, you should be able to remember it

[fossil isle]

Oh...

Ok, thx

[granite lynx]

I didn't get the crew MEDALS why even though we didn't get top 1 i am supposed to get few medals . Yesterday also i did t get on our last match of crew.

My squads are getting but not me why??

[sick shale]

What are the crew medals you're referring to, can you elaborate please?

[granite lynx]

Ahh i dont know what it actually knows as but i am talking about the point which we get after we get top 1 or die in the middle of Battle. Point which is used to redeem skins in shop

The point on top right corner

[sick shale]

There's a limit of earning points

[granite lynx]

Limit??

But my friends got

Only i didn't get

[night cloak]

You get those coins for 6 first games

[granite lynx]

@night cloak Ahh which means we dont get any point after that??

[night cloak]

You get coins from 6 first games , however you can play 12 games in 1 week and 6 best games count towards leaderboard score

[granite lynx]

Oh thank your for your assistance

[night cloak]

No problem.

[solid viper]

I have someone hacking video where I can upload it ?

[sick shale]

Promoting cheats or cheating in-game?

[night cloak]

@vagrant forum @elfin canopy @sick shale

[solid viper]

Yes

[vagrant forum]

Yes, @night cloak?

[night cloak]

Hello, I need help with the clan (with the leader). A year or two ago I created a clan and actively developed it, then I did not play for a couple of months and MY LEADERSHIP WAS PASSED TO another player (I did not transfer anything, the game itself transferred it), a couple of months ago I returned and started actively playing again, and the leader of the clan has been offline for 176 days, please return the lead
Clan: Spartacians
Id: 542566689

[sick shale]

Which one?

[solid viper]

Can I upload the video over here ?

[wooden frost]

How do I delete them?

[solid viper]

He is showing hacks on mythic fashion account to sell them he is saying hacks are 100% antiban

[vagrant forum]

@night cloak, there is nothing that can be done about it. You will have to discuss it with the current clan leader.

[sick shale]

What's the video about, elaborate please

[night cloak]

he leave pubg

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @solid viper.

[noble ether]

Is it possible to gift blood raven x suit

[vagrant forum]

That's unfortunate but we cannot do anything about it.

[solid viper]

In the video he is using antenna and another hacks to prove they are 100% antiban

[night cloak]

but howthe game itself transferred it)

[vagrant forum]

You cannot.

[night cloak]

they send me a meassege

[sick shale]

Please report the video in this form:

[night cloak]

like you were afk so you not leader

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @solid viper.

[wooden frost]

Who can delete them?

[vagrant forum]

No one can.

[night cloak]

guys game can chenge the leader itself

[solid viper]

How they sell hacks like this

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @solid viper.

[wooden frost]

How do I move my account outside of EEA @vagrant forum

[solid viper]

Any solution of this hacker ?

[hallow gulch]

Please report them through the form above.

[solid viper]

How much pubg will take time to make action against him ?

[hallow gulch]

That's mostly likely not possible, considering that your account was made inside of the EEA, hence it cannot be transferred.

[celest shadow]

As soon as they can. Please be patient.

[solid viper]

Ok thanks

[haughty rock]

[wooden frost]

However, I am not in EEA and have not approved of it

[sick shale]

You should have selected a European country as your region when you created the account, or changed it from in-game settings.

[wooden frost]

I don't have the option to change the region

[sick shale]

Should be the first one then, selected a country within EEA as your region when you created the account.

[wooden frost]

I am inside the State of Palestine and not within the EEA

[celest shadow]

If your account was created in one of the EEA regions, you will not be able to change your country or region at will due to GDPR laws. Unfortunately, there is nothing anybody could do to change this.

[wooden frost]

But I did not agree to it and the account was created from within the State of Palestine.
Can PUBG solve the problem?

[sick shale]

It cannot be solved, your only option is to create a new account.

[wooden frost]

Can I transfer all I own in my old account to the new account?

[sick shale]

No, accounts cannot be transferred

[uncut holly]

Hello how can i change or delete the email linked to my account ?? Thank you

[sick shale]

You can't

[uncut holly]

Someone has hacked my email and try’s to stole my account

[storm flume]

Please contact the customer service for further assistance, @uncut holly.

[uncut holly]

I contacted them the problem is the one who trys to stole my account is using an application to ban my account temporary so it will give him the time to unlink my social medias account when i speak with costumer service they talk to me only about the ban and not them problem that i have

[turbid gate]

I really need help

[sick shale]

Only customer service can help you with this issue, please contact them again and state your issue properly

[turbid gate]

My account is hacked and hacker linked his Twitter with my account I unlink it but it will happen after7 days

[uncut holly]

Okay thank you

[sick shale]

If you can't use the unlinking feature due to the unauthorised person logging in to cancel the process, then your only option is to contact customer service to unlink it manually. You can follow this conversation:

[shell sigil]

Why PUBGMOBILE blocked the word "1"?

[sick shale]

The issue has been corrected

[turbid gate]

I did but

I can unlink

But hacker keeps logging so it won't unlink

So if I get my account 7 days ban it will fix

[sick shale]

@turbid gate Please read this message again.

[night cloak]

@brisk current tell your problem here.

[brisk current]

Thnx

[turbid gate]

I did

[brisk current]

So this morning i played only one gun game and after 30 minutes when i tried to run pubg again it showed me a message saying my account has been banned for 1 day and the reason is violation of user agreement. And on the notice it says please download the pubg mobile client app again from the app store or google play. You will not be able to log in and may be penalized if you use a cracked version. This is so untrue since i play on ipad pro 2020 and the only way that i download my applications is app store. I am not using any vpn or any stimulator. So the only thing that is my concern is to know what was the exact reason to my account getting banned and therefore what can i do to fix it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brisk current.

[night cloak]

Will high ms affect my recoil and spray ??

[hallow gulch]

No. However it will affect your bullets when fired and some might not register, depending on your MS.

[scenic cipher]

What to do next

Please help me

[sick shale]

@scenic cipher Please refer to subpoint 2.12 in #faq and don't repeat questions regarding account suspensions.

[fringe hound]

i tried to buy uc from midasbuy but when i send PUBG to 2434 the message tell me its not sent

• i have the money in my simcard

[sick shale]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:
[e-mail]

[fringe hound]

thx

[sick shale]

@pale dagger Can you send me the link of his page?

[pale dagger]

Yes of course, Here or dms?

[sick shale]

DMs

[mint rivet]

How can I contact the customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @mint rivet.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @hollow jewel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[hollow jewel]

I have a question this guy is season 1 conqueror, but why it's stats not shows. Even season 1 option not available

[night cloak]

Statistics from season 1 were not recorded

[shell sigil]

Can I get the URL of terms-of-service?
I could not find the page.

[hallow gulch]

Here's a direct link,

https://www.pubgmobile.com/terms.html

[shell sigil]

@hallow gulch
thank u 😘

[night cloak]

Hi can i help me?

?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Help me

[feral forge]

how may we help you, @night cloak?

[haughty rock]

@night cloak yes you can help yoursellf

[night cloak]

My account hacked, and banned for 10yrs why?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[zealous rampart]

how to unlink or change 3rd email and phone number?

[astral urchin]

Got ban for playing just 3 matches with random player, he was season 15conqueror , ID was also old .. I didn't knew that he was hacker. Please help this is really disappointing. ID 61415465771

[polar marsh]

Please refer to the private message from @polar marsh for further information, @astral urchin.

[night cloak]

you cannot unlink them

[zealous rampart]

some one hack my id and link his email and phone number

what can i do now?

@night cloak ??

[night cloak]

Contact customer service

Hello, there is a problem with the gyroscope. By itself, it pulls down and up, then generally twitches. started around the beginning of season 18. There is no such thing in competitive shooters (let it be Call of Duty Mobile). Calibration only helps for the first 2-5 minutes. In-game support was told to do everything according to the template, but nothing helps (reinstall, clear the cache, reset the phone to factory settings ...)

@night cloak kindly if you tell me what is your device ?

Realme 6

[vast magnet]

Le robaron la cuenta a un amigo.

[storm flume]

Please do not use languages other than English, @vast magnet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow gulch]

Have you tried testing your phone's gyro sensor ?

[night cloak]

I not only tested it, it came to a factory reset. accelerometer and gyroscope I have

[mighty pebble]

Hello i have someone hacked my account and linked his email and phone number can you help me please

I tried the customer support in the game they didn’t help me about it

I want to unlink his email and phone number

I have all the proof that it’s my account

[hallow gulch]

Have you tried using gryo on a different account with different sensitivity settings?

[mighty pebble]

Any admins can contact me private i will sent him all my details

@hallow gulch

@storm flume

[hallow gulch]

@mighty pebble Unlinking either E-mail or phone number is sadly not possible. Please contact customer support again for assistance, keeping in mind only they can help you.

[mighty pebble]

How it’s not possible when it’s linked toady only and i have all the proof that’s is my account

[slate crystal]

Hi guys, please help me , my account in Facebook has been hacked and the hacker linked hi account on social media in my account in pubg, i still can login by my email but I’m afraid he’s going to ban the account, help me what should i do?

[mighty pebble]

I have the Twitter and game center linked only the email is linked today @hallow gulch

[storm flume]

Please contact the customer service for further assistance, @slate crystal.

[mighty pebble]

@hallow gulch the customer service unfortunately didn’t respond i have texted them from yesterday and waiting them to respond no one wrote for me anything that why im here to get assist

[slate crystal]

I contact them earlier, but it’s going to take 60 days, I don’t have that much of time, I should do something before he ban the account

[jade plank]

The private account was stolen by Twitter, and Facebook and Twitter were removed. There is nothing but e-mail, and I cannot access it.

[hallow gulch]

Please be patient as it might take some time to review your case.

[storm flume]

Please contact the customer service for further assistance, @jade plank.

[night cloak]

no, I'll try now. But I played on a Korean client, where the gyroscope lags only from 3rd person. Globally and in sight and from 3rd person

[jade plank]

@storm flume how

[storm flume]

Refer #faq 5.4 @jade plank.

[pure flicker]

Hey ummm why does my account say can't log in for 282seconds?

The hacked account

[ancient sundial]

I'm having this issuse since few days it is that when I fire towards enemy or when enemy fires towards me damage is dealing lately.
It's like I'm dealing damage when I'm in cover and no damage when the enemy actually fires me. Even the enemy isn't actually dealing damage when I fire but he is dealing damage after I finished firing. Or MAYBE THE GAME IS SHOWING ME DAMAGE LATELY

In every mode I'm facing this problem.

Any solution?

NOTE : THE PING IS 20 MS and network is stable.

[celest shadow]

Feel free to report the issue in #old.

[celest shadow]

You can try logging in again after 282 seconds.

[pure flicker]

Yeah but it gave me timer again

[celest shadow]

Please make sure that your login credentials are correct so that the authorization does not get revoked.

[pure flicker]

It's correct

Also its the hacked account

Hacker still has access

[warped pagoda]

I cannot join the crew challenge because it says "the weekly matches are reached"

[night cloak]

You can play 12 games weekly.@warped pagoda

[warped pagoda]

I thought you could play 6 rounds every day, so Friday, Saturday and Sunday

oh okay thx

[celest shadow]

If your account is hacked, you should consider recovering your compromised social media accounts and contacting the customer service in-game for further assistance, @pure flicker.

[pure flicker]

We already had this talk lol

Everything is unlinked

Even Google play games

And he still has access

[celest shadow]

Did you use the Log out of all devices option?

[pure flicker]

Yea

[celest shadow]

What are you using to log into your PUBG MOBILE account?

[pure flicker]

Gmail?

[celest shadow]

You mean your linked e-mail?

[pure flicker]

My gmail is fine I didn't get any messages saying it was logging in from another location and I changed password like million times

Yea

[woven wolf]

Hello,PUBG MOBILE.I know that you are very busy due to the large number of messages. I had no problem with my account. my account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thanks you, PUBG MOBILE
The account id5412099871
The name of the account user UmE・BĘŠØõ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven wolf.

[pure flicker]

How else am I supposed to log in

[celest shadow]

Can you please try logging in with your linked social media account instead, @pure flicker?

[pure flicker]

Nothing is linked to it

Just gmail

[celest shadow]

It is not possible to not have one social media linked.

[pure flicker]

Let show u

[celest shadow]

You must have a second social media account linked first before you are allowed to unlink the other.

[pure flicker]

My friend linked his twitter

But the hacker keeps re linking the Google play games

Comes on once a day and links back

[celest shadow]

Your friend linked his Twitter? Why would you have a Twitter account that is not yours linked to your PUBG MOBILE account?

[pure flicker]

He is a close friend lol dont worry

Ik the guy

[celest shadow]

You are not allowed to do that.

[pure flicker]

Why not?

[celest shadow]

Account sharing is against PUBG MOBILE's terms of service.

[pure flicker]

My twitter is linked to another account my alt account

We don't share it

I use it alone

Just needed his help

[celest shadow]

You should not have a social account that does not belong to you linked to your game account. That in itself is a risk and a compromise.

[pure flicker]

Cut to the chase how is the hacker logging in?

[celest shadow]

If you are unable to log in via your e-mail address, you should use your linked social media account to log in instead.

[pure flicker]

Worry about sharing later

I logged in

Just now

Took the ss

I have a question

[celest shadow]

You may contact the customer service in-game and let them know that the linked Google Play Games account does not belong to you and request them for an unlink.

[pure flicker]

I know the hackers friend account is there by any chance tencent will ban him?

[celest shadow]

No.

[pure flicker]

Am pretty sure when u go into a game with a hacker

The hacker along with u will be banned

So I think that's tencent violating there own rules

[celest shadow]

If you are referring to teaming up with cheaters repeatedly to gain an unfair advantage in the game, then yes.

[pure flicker]

He has been playing with the hacker on my account since season 12 when I gave up

So I thing that is repeatedly

[celest shadow]

Feel free to report the account in the game.

[pure flicker]

Fine ik nothing is gonna happen but I will give it a try

U play pubv urself?

Or are u just hired to do this thing

For tencent

Idk how u take it talking to dumb people like me

[celest shadow]

I am a volunteer. Please use #chat for further conversations.

[pure flicker]

Sure

[slate crystal]

Hi I want to unlink my social media accounts because it’s has been hacked, I still can login by email help me please

[storm flume]

Please contact the customer service for further assistance, @slate crystal.

[slate crystal]

I contact them but no action they did

What

[sick shale]

Follow this conversation and be patient please!

[pure flicker]

I been unwillingly
sharing my account with the hacker since season 12

[storm flume]

Please avoid going off-topic, @pure flicker. You may have unrelated conversations in #chat.

[pure flicker]

Seriously

Tencent needs to get there mind together and not be thirsty for cash

[sick shale]

Please avoid going off-topic, @pure flicker your questions have been answered by an Administrator.

[neat mason]

Im seeing many complaints about accounts being hacked not thru their linked socmeds but i guess tru 3rd link.

Hope developers are noticing it. I myself was a victim.

[sick shale]

You can share your feedback in #old with more details.

[simple rune]

hello ,
I found a glitch in pubg

[night cloak]

Feel free to share it in #old

[simple rune]

okay

I have another problem @night cloak

My ping is 60 - 120
but alot of time when I going to walk Its return me back to my place
In fights also and this makes me die
is there a sol?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @simple rune. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

^

[simple rune]

this is bug ?

[night cloak]

If your internet is stable and in good conection , it shouldn't be happening.

[sick shale]

That is your network issue, packet loss to be specific

[simple rune]

but my Internet is good

[sick shale]

You may contact customer service via in-game settings to address this issue and for further solutions.

[simple rune]

okay thanks

[terse birch]

Is there a way to unlock the new pets in beta version? I checked mails and everywhere but still cant unlock them

[swift whale]

Hi I need help, my account got hacked and whoever logged in change the region to middle east and I lost my levels my weapons skins and everything

I'd there anything I can do to recover my account?

[sick shale]

Unfortunately no

[swift whale]

are you serious

I'm actually so mad I had this account for 3 years

and just to lose it like that

[sick shale]

Can you access your account from 2nd login method?

[swift whale]

I trie

I had it thru Google play games

and that's what came up

I tried logging in thru email and the same thing happened

I even tried changing regions, nothing.

[sick shale]

I can't understand, what's "the same thing happened" and changing regions...?

[swift whale]

okay

so I'm from NA

right

when I logged in tofay

there was some random avatar and weird arabic name instead of my usual account when I logged in

so I tried logging out and trying to log in thru my email

and the same thing happened

so I tried changing the region from middle east(where it was set) to NA, and still got nothing

[hard urchin]

Hi is there a. Mod here

I want to discuss a problem in dm

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lilac lark]

I need help my account was hacked by one guy

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dense forum. Remember to read through #faq before asking questions in the support channels.

[sick shale]

Regarding what?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense forum.

[lilac lark]

Can anyone help me

[sick shale]

@swift whale So it's the same account but the in-game information and settings have been changed?

[hard urchin]

@sick shale the problem is that my friend has given facebook account to one of his friends and he keeps logging in the game while he is playing

So we want to remove his access

[lilac lark]

@sick shale need help bro

Please

[storm flume]

Please contact the customer service for further assistance, @lilac lark.

[hard urchin]

We changed the password of fb as well

[wise oak]

Hello, can you help me with my hacked account, I want to cancel it

[sick shale]

Do you have access to your game account?

[lilac lark]

@sick shale need help

No

I don’t have any access

[wise oak]

Yes, I can go in

[lilac lark]

@sick shale

[sick shale]

PUBG MOBILE can't help you if you have lost access of your social media account, please contact customer support of the respective social media channel to recover it, refer to subpoint 2.8 in #faq for further information.

[swift whale]

yeah when I log into it with my info it just brings me there.

[hard urchin]

@sick shale what about this

[sick shale]

Use Logout from all devices option

[hard urchin]

In-game or fb

[lilac lark]

@sick shale bro I don’t just lost it someone else stole it and using it

[sick shale]

Both so the unauthorised person can't use Facebook account as login method.

[hard urchin]

Okay

[sick shale]

So you didn't lose the account, you can change the information and settings again.

If the hacker still has access then you need to contact customer service and request to unlink the linked account he's using, @swift whale.

[lilac lark]

@sick shale the guy unlinked my fb account and linked his own and I can’t access it i have many proofs that the account was mine 🥺🥺

[wise oak]

@sick shale Yes, I can enter

[lilac lark]

Please help me please @sick shale

[swift whale]

Yeah I just went into the inventory and I have most of my stuff, just lost slot of saved up BP, gonna change my password and vie already logged out of all devices

[lilac lark]

I invested whole in that account

@sick shale

[sick shale]

Please contact customer service via in-game settings and request to unlink the hacked social media account. You can follow this conversation:

[zealous turret]

use 2fa@swift whale

for ur social media

and use a strong password mixed with upper and lowercase and if you want use a password manager so it saves every password

[terse birch]

So?

[sick shale]

We can't help with account related issues on Discord. And as I said, as long as you don't have access then PUBG MOBILE can't help you, however, feel free to contact customer service for further assistance, refer to subpoint 5.4 in #faq for instructions on how to contact customer service.

[wise oak]

I tried to contact support from inside the game and couldn't get any response, please help me

[sick shale]

Contact them again and follow the conversation I sent above.

[sick shale]

I don't have any information about that

[wise oak]

Thanks, I'll try again

[fierce night]

@sick shale need help please
i have been banned from hashtags now for 2 weeks how much this ban longs/

it boring

[sick shale]

What do you mean by "banned from hashtags" ?

[bright dove]

Yo why it takes 60 days to actually play the game if i changed the server by mistake
This is unfair

[tribal phoenix]

Hello im using iphone 6 i play pubg 15 or 20 mins it’s suddenly close the game what can i do for it

[vague star]

Hello
I encountered a problem and I could not access my account in Bebji because it is linked to my account in Twitter, and my account on Twitter has been suspended, so I could not log in. Please help

[hollow mountain]

This PUBGMOBILE game is only for rich people's who have 90 fps devices... We have budget device and this device gives us merely 60fps and we always killed by a player who have best device then us.. why u guys are not working on it... Plz remove fps system give all players a fair environment.

[sick shale]

Please use #old if you want to submit feedback reports.

[hallow gulch]

Do you have any other social account linked other than twitter ?

[vague star]

Hello
I encountered a problem and I could not access my account in Pubg because it is linked to my account in Twitter, and my account on Twitter has been suspended, so I could not log in. Please help

[proven crescent]

I stopped receiving talent coins after crew matches why is that?

The last one I recieved was 9 coins

[hallow gulch]

If you do not have another social account linked, recovering your account might not be possible.

[vague star]

Yes i have facebook #!PI

[hallow gulch]

There surely must be a limit.

[hallow gulch]

Log in via facebook, or contact twitter support for assistance regarding your twitter account.

[high kettle]

I sent all info, including my purchase reciept but Idk why they still say incorrect info

They should know this is my account when I can gave my purchase receipt and my profile name facebook, my email

[bright dove]

@Rebel i want to change back my server my ping is bad i changed my server by mistake ofc you will say play with your friends but my friends don't play all time

[proven crescent]

Where does it state this?

[high kettle]

Just let hack using my account for 3 weeks

[sick shale]

Unfortunately it cannot be changed now, you should wait for the cooldown period to be over.

[night cloak]

You get crew points from first 6 games.

[high kettle]

Did not even let me know what info I gave incorrect

[proven crescent]

Huh?

[night cloak]

Talent coins , apologies.

[north fractal]

Where can I report hackers and people who is selling the hack?

[bright dove]

Oh come on i have to wait 60 days to actually play the game
I'm already conqueror i don't want to rank push

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @north fractal.

[proven crescent]

I have played crew matches in week 1,2,3 and now week 4 and you can only play 6 matches every day except the last day you “reach a limit”
Why even let us play it if it’s not gonna reward us anything?

[sick shale]

Yes

[high kettle]

Have pubg ever help clients to unlink hacker’s social media account yet?

[night cloak]

You can play 12 games every week. You get talent point from 6 first games you play every week.

[bright dove]

The server changed without further warnings this is unfair

[hallow gulch]

That is how the event works, feel free to provide your feedback in #old.

[sick shale]

How did that happen?

[vague star]

There is no response from Twitter, and my account has been completely locked. How can I log in to my account now in pubg ? Please help me 💔 #!PIXEL

[hallow gulch]

A lot have, make sure all of you information are correct and that there is not missing receipts.

[bright dove]

I opened the server menu and checked out the ping on other server and i exit the menu i saw my server is krjb

[hallow gulch]

In that case nothing can be done, please use facebook to log in from here on out. You may also link your E-mail as a 3rd login to ensure the safety of your account.

[high kettle]

I did send receipt from jan to april totally 3 months. But they still say incorrect info

[potent plank]

Hello support pubgm, i need help to unlink my e-mail in pubgm, i linked my account on fb, Google play game and gmail, but i forget the gmail, i want to unlink it, how ??

[proven crescent]

12 games yes, coins from only first six games? No I have received coins for every match I played through out week 1-3

[hallow gulch]

Note that they need the oldest, not newest nor the recent.

[proven crescent]

Only until week 4 where it gave me 9 coins drop a top 9 placement match and then it stopped giving me coins altogether

[night cloak]

I play All Talent Championship myself , and i get coins from 6 first games.

[bright dove]

Rebel i do exit i didn't save the thing i hit the X

[hallow gulch]

Unlinking Your 3rd login E-mail is not possible.

[sick shale]

A confirmation notice with a warning should appear before you change the server. However, feel free to contact customer service if you think it has been occurred from a bug.

[bright dove]

Customer service is just a bot won't help

[bright dove]

I tried

[sick shale]

We can't help you with this issue. Sorry

[potent plank]

@hallow gulch okay, but how can i see the ''email'' of my 3rd login, if it's not possible to unlink, it's possible to see the name of my email ??

[high kettle]

I gave first purchase tho

[proven crescent]

That doesn’t make sense, I have gotten coins from every match before this started to happen in day 2 of week 4

[bright dove]

Bro ITS 60 DAYS

[vague star]

Can I link my account to use the service to log into your account? 💔

[sturdy bone]

Bonjour !

J’ai besoin d’aide s’il vous plaît

[bright dove]

Cool

[proven crescent]

So now I can’t even get to 1500 coins to redeem a permanent outfit at least ugh

[sturdy bone]

Mon compte est utilisé par quelqu’un d’autre actuellement moi je n’y ai aucun accès..il a même changé mon nom maintenant il a mit TabraK丨KAI유

[vague star]

Can I link my account in facebook now to use the service to log into your account?

[storm flume]

Please do not use languages other than English, @sturdy bone. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vague star]

Can I link my account in facebook now to use the service to log into your account? @hallow gulch

[sick shale]

What's the issue, would mind to explain briefly

[potent plank]

!

[sick shale]

E-mail address isn't displayed in-game

[potent plank]

What should i do now ???

[hallow gulch]

You should have your E-mail logged or saved, otherwise you can't view it.

[sturdy bone]

@storm flume sorry

My account is used by someone else at the moment I have no access to it. He even changed my name now he put TabraK丨KAI유

[sick shale]

PUBG MOBILE can't help you if you don't have access to your game account.

[hallow gulch]

You have lost access to your twitter account, and facebook being linked to your game account, you must log in through it or link your E-mail.

[sturdy bone]

Impossible, these accounts were disabled so I separated them from my game, only Game Center was connected

[night cloak]

Is it possible to get Blood Raven set with 16k UC?

[spring rain]

im using hacks in my pubg , when can i expect to get banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring rain.

[mighty pebble]

@hallow gulch my account has been hacked and the hacker logged in into his email and number how can i unlink the email and the number i tried the customer support they don’t respond me can you please help

[sick shale]

It depends on your luck...

[mighty pebble]

@sick shale

[night cloak]

I really love the outfit but I also need materials to upgrade my weapons

[sick shale]

The only way was to redeem it through in-game mail, and that's not possible anymore.

[hallow gulch]

You most likely will with that amount, however maxing it would be tricky. Please discuss this further in #pubg-mobile.

But yet again as the cute rebel said, it depends on your luck.

[pure flicker]

Crew challenge didn't go so well

Well atleast the last one

[night cloak]

@hallow gulch Yeah I know some YouTuber spent 100k to max which is around 1.200$

[pure flicker]

2 back to back wins then

Boom hacks

[hallow gulch]

It is not possible to unlink your E-mail/phone number manually, please patiently wait for an answer from Customer service.

[storm flume]

Please avoid going off-topic, @pure flicker. You may have unrelated conversations in #chat.

[sturdy bone]

@sturdy bone help

[sick shale]

I have answered you, stop repeating please.

[simple bluff]

Hello..pubgm support

[sick shale]

Hello, how can I help you?

[stiff lake]

@sick shale hey

How’s it going?

[simple bluff]

One of my pubgm account was banned for no reason. Had been playing on another account. Yesterday I tried to login to that banned account and now when I m logging in to new account its popping same banned account window please guide..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @simple bluff.

[sick shale]

Hey, how can I help you?

[stiff lake]

@sick shale

Since summer is about to be, they should return swimsuit outfits. I got mythic fashion account but unfortunately I do not have a single one 😦

We need them back asap.

[sick shale]

Feel free to use #old to provide your suggestions and feedbacks.

[stiff lake]

Sounds good thanks

@sick shale it seems for reports but not for suggestion

I did, they want me to include the name, and other info for cheater or bugs.

[sick shale]

No, it's used for suggestions aswell. Don't worry

[bright dove]

How can I get godzilla companion on pubg beta test

[stiff lake]

@sick shale and it would be reviewed from PUBG admins? 😢

[sick shale]

Yes, the community team reads the channel on daily basis

[night cloak]

Some famous pubgm YouTubers partners with some UC selling website other than Midasbuy. And they get more UC from there would my account get banned if I purchase UC from there ?

(Those youtubers have PUBGM partner also joined many official tournaments )

[sick shale]

We recommend to use only (https://www.pubgmobile.com/pay)

[sick shale]

It was possible to redeem it through in-game email but not anymore

[night cloak]

Is it illegal to purchase UC from those websites?

[bright dove]

Cool

[night cloak]

For 100$ you get 9.4k UC

[lavish narwhal]

Last time when pharaoh spin came.m, then in redeem section there are 4 star fragments for 10 coins. But this time in Blood Raven, there is only 1 star fragment for 10 coins. They both are X-Suits and need same material for upgrades. Why two different prices for star fragments. I just bought star fragments worth of 1700 Raven coins and got 170. But instead I should get 680 of that. Please re check the system and give us the coins back or star fragments in the mail section. Otherwise for 500 star fragments we have to use 5000 coins that is no where around the pharaoh spin

[uneven pumice]

When tournament will be back give me a exact date

[sick shale]

No information

[hallow gulch]

Only from official trusted sources.

[uneven pumice]

Who is esports staff here i need to talk with him @sick shale

[night cloak]

Pixel dm me I’ll show you the websites those youtubers promotes

[celest shadow]

Feel free to share your concerns in #old so that the developers can read them.

[sick shale]

@night cloak Please refer to this message for further information:
▪︎#news message

[sturdy bone]

Hello @celest shadow

[sick shale]

Send your concerns regarding PUBG MOBILE ESPORTS to this e-mail:
▪︎[e-mail]

[celest shadow]

Hello there, @sturdy bone. How can we help you?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift idol.

[sturdy bone]

@celest shadow#My account is used by someone else, it even changed the name..my account and I no longer have access to it, my account was only related to my Game Center

[celest shadow]

If you want to recover your PUBG MOBILE account, please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq for further instructions.

[sturdy bone]

i try but they can do days without answering I don’t know what to do

[celest shadow]

Please be patient for their response. It will take some time.

[sturdy bone]

Okay thank you do much

[river thorn]

I'm getting the match server not responding error

can you help me

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @river thorn.

[river thorn]

I don't understand how to do it, it doesn't get a match

[sick shale]

Where are you from, @river thorn ?

[sharp ravine]

hello my account you blocked for no reason help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp ravine.

[river thorn]

I get this error although there is no problem in my internet

[fervent pine]

From turkey but turkish moderators dont support :/

[river thorn]

@sick shale
I'm Azerbaijani

[sick shale]

Please check your network connection and try again.

[night cloak]

tf

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[river thorn]

@sick shale can you please help?

[night cloak]

Alright but will I get banned because I got inside the vehicle and talk to him?

[sick shale]

I answered you, check your network connection and try again

[sick shale]

No

[river thorn]

@sick shale There is no problem in my internet, it works normally

[night cloak]

Alright

[sick shale]

Please try applying the solutions mentioned in #faq 4.8. Contact customer service via in-game settings if the issue persists.

[river thorn]

@sick shale no robots looking at communication respond

@sick shale internet is normal but there is this problem

[storm flume]

Please contact the customer service for further assistance, @river thorn.

[river thorn]

@celest shadow internet is normal but there is this problem

How do I contact customer service?

[celest shadow]

Are you using an emulator, @river thorn?

[river thorn]

@celest shadow Yes

[celest shadow]

Which emulator are you using?

[uneven pumice]

This is the most useless email for query.

They helpless

[river thorn]

@celest shadow Gameloop

[deft monolith]

Hello PUBGM I want to ask if mouse keys combining softwares gives ban or not

[celest shadow]

Please try playing TPP squads instead.

[fallen night]

@river thorn reset your host

[storm flume]

You can now access #emulator-chat and #emulator-support, @deft monolith. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @deft monolith.

[fallen night]

@river thorn make it 1k

[deft monolith]

Thanks

[fallen night]

@celest shadow hey this is host problem

if he reset host it will work

[river thorn]

@fallen night but it doesn't work

[celest shadow]

You are free to assist him if you know a solution to his problem.

[fallen night]

come private

i will help you

[river thorn]

@fallen night She buys 1 match then it's the same

[lethal perch]

I need a anti cheat app for pubgm

[fallen night]

ok call me on private and i will change it for you this is host problem

[lethal perch]

@celest shadow

[celest shadow]

What, @lethal perch?

[night cloak]

The player mama hemn is forbidden to play pubgm again am i correct?

[low ferry]

I got banned 10 years for a bad connection of Wifi !! Who can help me please !!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low ferry.

[mighty pebble]

@fallen night can you check private please ?

[fierce night]

it shows " NOT RANKED "
and it the 2nd time i get banned from ranking too i just got ban now it shows not ranked in both of them the hashtags and the rank ..

[fervent pine]

10 years ban : hacking, etc.

[fallen night]

iam helping one give me 1 min

[mighty pebble]

Any one can unlink my account email phone number i tried to contact support inside the game they didn’t respond from 2 days can anyone give me email or anything else i can contact the game with it ? @fallen night @sick shale

[fallen night]

if the gmail with you change the password

[mighty pebble]

@fallen night someone hacked my account and linked his email - phone number I’m trying to get rid of it

@fallen night if someone can help i can send proofs that is my account it linked by twitter and my game center still

[fallen night]

@river thorn now it is working with you my brother

[terse birch]

Alright, thanks

[river thorn]

It worked, thank you very much

[fallen night]

nice to know you and enjoy your time

[fallen night]

i donot know to to help you bro but you can ask @olive dove

[mighty pebble]

@fallen night would he respond at his private?

[fallen night]

yea sure he well help you

[mighty pebble]

Ok thanks 🙏

[fallen night]

enjoy

[eternal arrow]

Is it safe to use glitches?
Ingame gkitches

Glitches*

[fallen night]

no

[night cloak]

Hello, It's legal to play PUBG Mobile on LDPlayer emulator or it gives ban?

[foggy heron]

Hello Team PUBG MOBILE ....
My account has been banned for no reason and I want you to review my account and confirm the matter. I have been playing fair since Season 4 and I have spent more than $ 5,000 on it and I want to get my account back as soon as possible. Thank you.
ID: 5298306219
Emil: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy heron.

[formal raft]

I have been a pubg mobile player since day 1, and have loved the game. But recently my Twitter was hacked because I accidentally signed up for a scam tournament. The hacker is in my account and further spreading the scam. This is like a virus, can you please help me stop the hacker and get my account back? I know you are busy but this hacker needs to be stopped early before things get out of hand. Thank you for your time.

My ID is 5143828589

And proof that I own this account is on my reddit u/bcski175 numerous posts of my own perspective that date years back

[eternal arrow]

What happens if we play by glitch?

[barren furnace]

When is karakin conquerer event starting?

[eternal arrow]

What's karamkn conqueror?

[mortal apex]

You may refer to the post in #events, for further information, @barren furnace & @eternal arrow.

[timid sage]

Hello,
i have problem about stoled account did anyone can help?

[celest shadow]

We only recommend that you use the Gameloop emulator. You have been granted access to the emulator channels should you require further assistance.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

Please contact the customer service for further assistance, @formal raft.

[celest shadow]

Please do not exploit or abuse in-game bugs or glitches. You can instead report them in the game or through #old.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @eternal arrow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[eternal arrow]

I wanna know what happens if we play by glitch.... My friend is pushing rank by glitch

[celest shadow]

You can get suspended temporarily for abusing in-game bugs or glitches to gain an unfair advantage over other players.

[eternal arrow]

Only temporarily 😴

[celest shadow]

Repeatedly exploiting in-game bugs can lead to a permanent suspension as well.

[eternal arrow]

Temporarily any idea for how kuch period?

Much*

[celest shadow]

That would honestly depend, it can be a 24-hour suspension, 7-day and so on.

[opal timber]

Is vekendi comming 😭 i miss vekendi @everyone

[sick shale]

Vikendi map will be back in the future with more updates. Stay tuned!

[gentle oar]

hello sorry if I am a bother, i was just wondering why can't i download anything.. i tried to reinstall the app and still didn't like work.. on everything the maps show 0/0mb

[hallow gulch]

Try using a DNS, refer to subpoint 4.3 in #faq.

[gentle oar]

@hallow gulch thank you, i'll check that out. have a good one

[jovial shoal]

When I'll get 90fps on Poco f3

[golden kernel]

hello my acount hakhed who help me

[sick shale]

No information about the compatible devices

[sick shale]

Do you still have access to your game account?

[gentle oar]

still didn't work for some reason.. restarted the game twice just to check. but really thanks for the help

[wanton turret]

bro I have so much lag on game how should I fix those lag

could anyone tell me

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @wanton turret.

[vague flame]

Ban? Racist people are not good ;((

[sick shale]

Please click on their profile picture then on report button.

[mighty pebble]

@sick shale there is person here scamming people that have not get help from you i have the chat with him and his account can i send it to you privately

@sick shale he claims that he knows people work in pubg company to get them scammed and get from them UC for his service as he said

[sick shale]

My direct messages are open, sure

[night cloak]

I did not use anything in my device. I bought a new one and got a 3-month ban for no reason .. I demand that this problem be solved by your system .. I want a responsible person to solve this problem !!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Raindaughter

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[floral shard]

May i know why is karakin such a glitchy map its so laggy?

[hollow trout]

I subscribed to $10 prime plus and switched to $5 prime. I guess my plus expired. Does this mean the 10 rp extra is only available in prime plus ?

[sick shale]

Yes

[odd spire]

Is there a way to unlink the email ?

[sick shale]

No, it cannot be unlinked

[chrome osprey]

Hello my account stolen by linking gmail

[sick shale]

Do you have access to your game account?

[chrome osprey]

I have id

[wide brook]

So umm I can't link my Facebook to my account for some reason. It just keeps loading and then stops and nothing happens, help

[chrome osprey]

5212265486 thats my id

[normal fulcrum]

Does it give some error?

[wide brook]

Nothing

Just loads

And stops

My twitter and playgames linked to it fine

But Facebook won't

[normal fulcrum]

Are you using app Or browser to log in?

[wide brook]

App

[sick shale]

PUBG MOBILE can't help you if you don't have access to your account. You can contact customer support of the respective social media channel to recover the linked social media account.

[normal fulcrum]

Try clearing cache of the app. Make sure it's up to date

[wide brook]

It is

And let me try clearing cache real quick

[chrome osprey]

I can login but the thef can login too

I want to unlink the gmail

[sick shale]

Contact customer service via in-game settings and request to unlink it.

[chrome osprey]

I did but they told me that it wants 60 days but its very much time

And the thef every day trying to unlink Twitter

[sick shale]

We cannot help you in any way to speed the process...

[chrome osprey]

Who can help me i spent very much money on my account

[sick shale]

Only customer service can help with account related issues.

[chrome osprey]

Ok thanks for every thing I 'll say good bay to my account 🥺

[normal fulcrum]

If you contact in-game customer support and provide all details accurately, they will unlink hacker's social media in less than 60 days

[chrome osprey]

I did but they told me 60 days

Its a very good account 🥺

[proven crescent]

The blood raven spin costs 4 times more than the pharaoh spin did for the star fragments? Wtaf?!

Tell me this is a joke please

Or some kinda bug

[sick shale]

Not a bug. Feel free to share your feedback regarding that in #old.

[proven crescent]

Are you serious?! Feedback? This is daylight robbery

And they don’t even make you aware of that change so you down thousands to get the sets and when it comes to upgrading you realise just how far deep they have stuck you in?

[night cloak]

This has happened before the crates button changed and millions of people accidentally spent uc on crates

They just want us to dump all our 💰into the game

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[proven crescent]

Dude this is ridiculous beyond ridiculous, for 400 fragments you would spend 1000 coins now you they cost you 4000 coins!

[scarlet moth]

MERHABA🌹

[proven crescent]

And you need 500 to get the last level

[night cloak]

Mr bot how do I send feed back in the beta version?

[olive dove]

@proven crescent
I understand your concern, but you may not notice that the odds of obtaining those coins have been increased compared to the previous x-suit event, so even though the trading process seems to be less compared to the previous one, the collecting coins rate has been increased. This won't only help with upgrading the suit but also redeeming other outfits/items/skins.

That being said, we apprecaite all our beloved community members feedback, so please feel free to do so in #old to be considered in the future events.

[olive dove]

All related Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm .

[night cloak]

Thank you

[olive dove]

You are welcome!

[night cloak]

Just want to make sure something

You tubers have shown receiving a mail on achievement removal?

[proven crescent]

It hasn’t, I say that from experience of both spins

[night cloak]

I did not on the beta version

[olive dove]

I am sure it has, I am a normal player like you and I can explain this to you clearly if you want.

[proven crescent]

Pharaoh spin, I bought UC from App Store not Midas buy so I got 8100 instead of 8400,
I sent 2 pharaoh suits out, redeemed 2-3 mythics maxed out my suit and still had left over coins for 5 star forge stones and some 80 or so fragments it cost me about 2k aud

[olive dove]

Yeah, got similar in-game mail in beta version, maybe you need to update your client.

[proven crescent]

I am 1250 aud down and that screenshot is where I am atm even if I say screw the mythics and just go coins frags I still won’t be able to max out the suit so don’t tell me “it’s better”

[olive dove]

Got it, this will lead us to the part where you state your feedback in #old to be considered by the developers.

[night cloak]

My screenshots won’t upload after cropping out 75% of it bruh

[proven crescent]

You are an admin, this is an official pubg mobile server, how are you so cordial about this whole thing? You know they are sticking it to people and you wanna say report it in feedbacks to be considered by “developers” for “future events” the same developers who are knowingly sticking it to its player base and ripping them off? The same future events which is now our present event? Excuse the heck out of me but since these devs are workings so hard to make this game “better” for us why on earth was it not mentioned anywhere? Why wasn’t anyone informed of the change?

[night cloak]

@proven crescent Just because he is admin doesn’t mean he is a pubgm staff he is working voluntarily. He is telling you to report it in #old because Community Team reads players feedbacks everyday and trying to solve their issues. Also if you think they’re ripping people off there is a easy solution, don’t spend money on this game.

[final umbra]

Hi ,can someone helpme?

[night cloak]

Is the file larger than 100mb?

[night cloak]

Go ahead what’s your question?

[olive dove]

I will make sure that your concern gets raised to the community team, but in order to do this we have to follow the proper process, which I have pointed out earlier. If you help me, I will help you. That is how it works, we can argue all day about it but if you want a practical solution please do as pointed out before. Again, we are here to assist and help you in having the best game experience.

[proven crescent]

Oh holy hell why didn’t I think of that? Hmm maybe coz I didn’t know they were ripping me off until they did?

[night cloak]

Well, Moseliem already explained it to you. Your only option is to put your feedback in #old and wait patiently.

[final umbra]

@night cloak thanks،i need to change my email or disconnect the email link

[scarlet falcon]

How to unlink my account from email?

[night cloak]

Contact customer support they can help you with that request.

[scarlet falcon]

I don’t remember my registration

[night cloak]

You can’t access to your account?

[scarlet falcon]

I can

[night cloak]

You don’t remember your email credentials?

[scarlet falcon]

I mean registration account i play

It’s required this

Like the date of registration

[night cloak]

Oh!

[scarlet falcon]

Yes sir

[night cloak]

Do you remember which season you started?

[scarlet falcon]

Sure i can check it

[blazing swift]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[bright dove]

Hey feel free to see this
https://youtu.be/AFjNZXerS5M

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @bright dove. You can also submit a report in #old in compliance with the channel's pinned instructions.

[scarlet falcon]

I can see this right now but im not sure i connected to social media in my first day of pubg

How about screenshot of purchase the last time once?

I give my friend to buy rp to me so i dont have recipt of purchase screenshot

[night cloak]

Do you use IOS or android

[scarlet falcon]

Ios

[night cloak]

If IOS go to your Apple store click on your picture and click on “purchased” type PUBGM you’ll see when you download it

[scarlet falcon]

I used codashop to purchase

[night cloak]

Purchased means downloading in this case, not buying UC.

Do what I say and you’ll see the date of the registration for me it’s March 27 2018

[winged wyvern]

Hi I play on iPhone and iPad on the same account they have 2 different layouts and I logged into my iPad and my layout was my phones layout and all my settings are messed up plz help my gamer tag id is 5293523816

[night cloak]

I don’t know I just took a screenshot on my iPad It show the size unless I plug it to my laptop

It won’t *

Try to plug your iPad to your laptop and see the file size because the max you can send is 100 Mb.

[scarlet falcon]

@night cloak i can check registration right now but

I mean this

[night cloak]

@winged wyvern Try to get the layout code and paste it on both devices it won’t change again. The one with 19 digit.

[night cloak]

Okay, now go to reportaproblem Apple website and login with your information. Try to find the latest pubgm receipt and take a screenshot send it to them

[scarlet falcon]

I give someone to purchase it for me

I never use apple to purchase

[night cloak]

Hmm, then unfortunately they can’t help you.

Bro you have got scammed from your friend most likely happened to me

[blazing swift]

@scarlet falcon Account sharing is against PUBG MOBILE's terms of service.

[night cloak]

Apple said they never received the money so I had to pay again

He canceled his credit card transaction after I used it

Never trust anyone

Please avoid going off-topic, @night cloak . You may have unrelated conversations in #chat

I was just advising him never mind

Anyway I’m connected the iPad looking for the photo

It’s 56 mb

Then you can upload the picture

Ok it’s working now

I was trying to say the next season . All these people will be disappointed with the achievements been removed

Must have beeen my network then

[woven cove]

hello. someojne messaged me that he/she is a moderator here in this server and asked for my pubg information

this is his/her discord

t1na
#7834

is it legit?

[hallow gulch]

No. Please report them in #discord and provide screenshots.

[night cloak]

For what reason? @woven cove

[woven cove]

because last week, I asked here in this channel for assistance of my account getting hacked

and she messaged me

[night cloak]

Hmm, very strange like @hallow gulch said provide a screenshot and upload it to #discord

[hallow gulch]

Our staff would never ask for such personal information, please do as you were told.

[stone ember]

Hello

[hallow gulch]

Hey! How may we help you?

[woven cove]

Alright thanks

I'll send some screenshots in the support

[night cloak]

Alright

[woven cove]

I'm scared that they might access my account and other stuffs

[hallow gulch]

Did you give them your private info?

[stone ember]

Yes I need a name change card

[hallow gulch]

You can buy that in-game.

[stone ember]

In free

[night cloak]

You can only get it for 180 UC in-game store. We can’t give you anything for free sorry. We don’t even have power to do that so

[woven cove]

Not private. Only the ID of Pubgm

I thought he/she is a moderator here

[hallow gulch]

Good, please do not share your information with anyone. We would never ask for such, they are simply scammers and we hope you're aware of that.

[woven cove]

This are the only information his/her asked

[woven cove]

Thank you!

[night cloak]

@woven cove Since your PUBGM account has been hacked did you contact customer support?

[woven cove]

yep

[night cloak]

Did they message you back?

[woven cove]

And they responded and asked some questions about my account

and message me again for my ign and id

[night cloak]

They should ask for your first and latest receipt after you send them your IGN and ID

[woven cove]

I'm waiting for their response after I replied my id and ign

[woven cove]

Yes. They asked me about that and I gave them some screenshots

[night cloak]

Perfect, hopefully you’ll get your account back 🙏

[night cloak]

This link is not helpful I have no idea where the feedback option is

[woven cove]

They asked first about my the name of accounts connected in my pubgm account, registration date,proof of purchases and where i downloaded the game

[night cloak]

@night cloak feedback option for what? Beta?

Yes

[woven cove]

After asking some info, they asked my ign and id

[woven cove]

Thank you!

[olive dove]

This link to apply for the beta program, once accepted you will be invited to a private server where you can get support and provide feedback about the beta version of the game.

[night cloak]

@woven cove if you provided those proofs I’m pretty certain you’ll get your account back. Please don’t trust anyone doesn’t matter how true it sounds.

Hmm ok thanks

[woven cove]

Alright. Thanks for the help! Thank you all and enjoy your day!

[night cloak]

Likewise brother 👍

Beta is basically the future version of the global right?

Indeed.

[olive dove]

Beta is for testing the potential features that might be added to the global version of the game.

[night cloak]

All my achievement pushing friends are not happy with the achievement been removed

Even then famous George carnage haven’t reached level 80 yet and it’s going to be removed

That’s very unfortunate.

At least tencent should remove the achievement points of who got it to make it fair for the others

Anyway I’m off to look into the feedback thing thanks

Alright good luck.

[sick shale]

Feedbacks should be shared in #old, @night cloak.

[humble grotto]

Bggest turkey

[proven crescent]

You and I both know my report isn’t going to do anything that damn fragment cost is still gonna be the same thing until this event ends and it will continue on in the future events in another shape or form I appreciate your patience with me though but I am just done with this game

[prime jolt]

Glitch in metro that allows you to jump out of map needs fixed or start banning players being reported for being out the map

[thorn apex]

please report that in #old

[olive dove]

Thank you for your feedback, please refer to this announcement:
#news message

[alpine plover]

I can't login anymore. Apparently my account isn't associated with the game... please help me retrieve it back. I was just playing a couple hours ago

I even linked it to my FB and I still couldn't get it to login. Said wrong info..

[ebon cargo]

After this last update I get stuck into the ground or lag pretty bad only when landing and this happens alot more often on the new map. Is this just bugs with the update or something with my internet connection

[tropic plinth]

Hello Pubg Team,
 
I would like to inform you that my Account been banned today at (28/10/2030) am very surprised because i always respect and follow
your violated terms and conditions of the game,
Privacy Policy & End user License Agreement
 
am a player of pubg since season 4and i spent more than(20000$)purchasing RP!
 
I used to have a great time with my friends list
 
I think you can verify my account to verify the above information
 
Account Details:
ID: 5338444193
Name: ¤escanore¤
Level: 71
Rank: champion
Linked with: naoufal bouzid
Email : [e-mail]
I am really disappointed by what happened and can't believe it, But I believe that pubg system will clarify the banned cause!
 
I am awaiting a response from your side and agreeing to your decision if there is any unlawful cause of my ban.
Thank you very much for your understanding.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic plinth.

[zealous rampart]

How i change my 3rd email and phone number?

[sick shale]

You can't change or remove this.

[zealous rampart]

Any solution for this because my account has been hacked and hacker link his email and phone number to my account

@sick shale

[sick shale]

You should contact customer service if your account is hacked, @zealous rampart.

[zealous rampart]

And why there is no option is IOS to send Screenshots to customer service tab

@sick shale

[sick shale]

You may upload the screenshots to hosting service website such as Imgur and send them as link to customer service.

[zealous rampart]

Okk thanks

[stray echo]

I want to report fraud for the game because I was playing bi-directional in front of me 4 allied and I have a video clip and a photo that proves I have ID

[sick shale]

Report teamers in-game via report feature, @stray echo.

[crimson kayak]

My pubg account has been hacked and hacker changed version ,I can't login anymore please help

[sick shale]

Please contact customer service via login screen

[crimson kayak]

I did but no update yet, earlier I was able to login and contacted customer care,its been a month I am following up with them but since yesterday I am not able yto login as hacker changed version

[sick shale]

Contact them again should you have any concern or update regarding your issue. We cannot help with account related issues on Discord.

[simple dock]

Help me please

[sick shale]

State your problem so we can help you

[crimson kayak]

Can anyone tell me how can I change src version to old version

[simple dock]

My account got banned unfairly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @simple dock.

[royal nebula]

I need hlep

[sick shale]

@crimson kayak You need to contact customer service to solve this issue. Be advised that modification of game files is against PUBG MOBILE's terms of service.

[royal nebula]

@sick shale
I need help

[sick shale]

@royal nebula Please state your problem

[crimson kayak]

It's done by hacker and I can't do anything now ,is there any way to contact pubg like live chat or call because customer service is not responding

[royal nebula]

My account also ofline bann 365 days.with out any reson I have all proof of my game play live stream vedio.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal nebula.

[real hull]

Did I accidentally spend Uc, can I get them back somehow?

[night cloak]

no you cant

[dreamy shore]

Pls help me

I have been banned for 10 years and I want to talk to the authorities without doing anything.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy shore.

[split lichen]

@polar marsh please help my id banned for no reason. i do not using any hacks 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split lichen.

[scenic grove]

just a question are guarnted to get blood raven in 110 spin in blood oath spin as it says its a 0.94% chance

[mortal apex]

It’s all based on your luck, @scenic grove.

[scenic grove]

i mean it says 0.94 % so that means 100/0.94 = 107 .... so am i right we must be guranted to get it

[feral forge]

there's no such kind of rule in the game. however, you may redeem it with 1000 Blood Raven Coins. @scenic grove

[scenic grove]

Okay Thx. Just a last thing how many spins will it take me to get 750 coin? in 136 enough?

[feral forge]

that is still all based on your luck, if you get duplicated items, it will convert into coins, @scenic grove.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @crimson kayak.

[scenic grove]

Okay.Thx

[crimson kayak]

@storm flume I have been following up with them since 20th Feb and till now they didn't resolved my issue and yesterday I even lost the login access

[cerulean heath]

Is there any legit websites to purchase uc other than in app?

[feral forge]

https://pubgmobile.com/pay/

[feral forge]

have you provided them all the required information? and they have not replied you yet?

[crimson kayak]

Yes I provided.. they replied we have received your request and it takes upto 60 days

After that no response till now

And now I think I have lost my account and can't get back. .I spend a lot in that account

[oak nexus]

Hello Team,
I am Playing Pubg for over 3 years, I love this game but there is an issue which i am facing right now in PUBGM. So the issue is that I accidentally changed my Server from ASIA to SOUTH AMERICA. But unfortunately now i am not able to change it back from SOUTH AMERICA to ASIA. I request you to Change my Server to ASIA. I really will be very thankful to you and whole PUBGM team. Hope you help me As soon as possible. Have good day !
PUBGM ID :- 593955603
PUBGM Name :- YOUNG๛LORD

[night cloak]

you can change it after 60 days

[oak nexus]

Till that what about my game play and so many things

Till that i wont be able to play

Please help me

😭

@polar marsh

Please help me

😭😭😭

I will commit suicide

😭😭😭

[charred grail]

@celest shadow @lime juniper this guy Dm me cuz his pubgm account was banned I still didn't reply him.

[oak nexus]

Please somebody help me

[night cloak]

Hello, I am one of the top 100 people in Denmark for two weeks. But he did not give me a title. Can you please help me

[celest shadow]

You must wait the 60-day cooldown before you can switch to another server, @oak nexus. You can ask your friends who has their server selected as Asia to invite you to play, you will be matched in Asia. There is no other way other than waiting the cooldown, so please be patient and more importantly, be careful and read the notices given before you accept anything.

[oak nexus]

On this

@celest shadow that was done by my brother and that too by mistake

[celest shadow]

There is no need to mention anyone, dear. Feel free to close the direct message or block the user because you do not need to respond to them at all.

[oak nexus]

Please get me out of this

[charred grail]

Oki

[celest shadow]

You will need to wait for the cooldown, @oak nexus. There is nothing anybody could do to reset the cooldown.

[rough cargo]

You can't remove the cool down nor can customer service its for security purposes.

[oak nexus]

I will die

😭😭😭

[night cloak]

@celest shadow

[celest shadow]

Please make sure that your PUBG MOBILE account is linked to at least one social account. In case that you do have one linked, that can only mean that your account is marked as suspicious. When you are in this state, you will not be able to participate in the rankings. You will need to be patient until the investigation is over.

[oak nexus]

@celest shadow please look there must be a solution

I beg you @celest shadow

[celest shadow]

There is no solution because if there was, I would have given you one in the first place, @oak nexus. Repeating your question will not change my answer. This system was implemented to ensure that you experience less network lag and have a more stable and better gaming environment.

[oak nexus]

How to delete pubg id ?

I want to delete

[honest valley]

Can someone explain to me that why godzilla event were removed from PUBG mobile beta 😢. I never got a chance to play this with my friend. Please help me

@oak nexus buy a rename card

[night cloak]

@celest shadow What do you mean by suspicious?

[celest shadow]

You cannot delete your PUBG MOBILE account, @oak nexus.

[honest valley]

@celest shadow he was talking about the ID

[celest shadow]

When you are marked as suspicious, the security team will investigate your account and find for any cheating activity. If they do not find any, you will be able to participate in the rankings again. Please be patient until this process is over.

[oak nexus]

Is anything i can do

My account

My server

But I can’t do anything

How ridiculous

[celest shadow]

ID equals Account. You cannot change your unique in-game identification, but you can change your username.

[celest shadow]

Let me get back to you in a minute regarding this.

[night cloak]

@celest shadow It took two weeks. Does it take longer?

[oak nexus]

@celest shadow either delete my account or change my server to asia

[celest shadow]

It may take a while, I cannot give you an exact time.

[night cloak]

@honest valley please be patient piston shall give you an awnser .

[oak nexus]

@celest shadow please 🙏🏻

[night cloak]

@celest shadow Thanks so much for the reply💚

[honest valley]

I want the Godzilla event return

Please 🙏🏻

[celest shadow]

I believe the Godzilla vs. Kong event has been replaced by another mode in the beta version, @honest valley. For your information, this mode should be available in the next version of the game.

[night cloak]

Regarding changing server you have to wait until the cooldown is over but if you want to play on Asia play with a play with a friend who is hosting on Asia server please don't repeat the same question that is the only solution.

[celest shadow]

Please move to a discussion channel, @oak nexus. There is nothing that we can do to help because there are no solutions other than waiting the cooldown. Sorry.

[honest valley]

It's not fair, the Godzilla event was carried out for only a week. My brother can't even play because the generate code took forever to select him.

[celest shadow]

I'm sorry to hear that. There is no need to worry though, the Godzilla event in the beta version was incomplete and had a few untranslated or placeholder texts, you can experience the finished mode in the global English version of PUBG MOBILE in the next update. Stay tuned.

[honest valley]

Ok 😭

[kindred egret]

Midasbuy got hacked?

[clear spindle]

Use this website: https://www.pubgmobile.com/pay

[frank crow]

Yo guys,

i need some help...

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frank crow. Remember to read through #faq before asking questions in the support channels.

[frank crow]

it says this in my ranking section

but

[celest shadow]

This is just for your information. If you have linked a social account, then you can ignore this.

[frank crow]

as u can see here, ive already linked

ohh okays, thanks

oh and also,

how do i check the ranking accrd to medals and stuff?

like terminator ranking

[celest shadow]

From Season (n) > Region.

[frank crow]

this is all i see

thr isnt any region opt

[celest shadow]

Select the Region option, @frank crow.

[frank crow]

oh wait.. im blind

sry

[celest shadow]

No worries!

[frank crow]

thanks a lot mate

[celest shadow]

Cheers!

[frank crow]

hey wait.. one more lol...

why does it say unranked? lmaoo

[night cloak]

@frank crow there must be an security inspection on your account by security team please be patient until they finish

[frank crow]

oh okays

and this one...

does it only count for squads? or all together?

[night cloak]

They will investigate all

[frank crow]

oh okays cools mate

[night cloak]

Have a great day/night. I hope you enjoy the game!!

[frank crow]

🙂

[gray gyro]

Hello
@NaDeKo#1214 @Rebel#0434 @Frozen#0575
I want to know why after i make report in game costumer service
And employee name Shawn k saw my report and he said the player use cheating method...the cheater still playing and not banned...he tell me he is banned

[lilac field]

Hi

[long gulch]

Hello, is this the right place to talk about a hacked account?

[celest shadow]

Please read the reply properly and carefully.

For hacked accounts, please contact the customer service in-game and the customer support of your compromised social media account in question, @long gulch.

[long gulch]

I'm not sure how to contact them in game. I did try to have a conversation, but only the auto reply is replying to me. I cannot reach a real person

And i'm not sure what's the right account for twitter to talk to, could you please lead me to it? Is it just @cunning violet ? Cuz we're unable to send them messages

[gray gyro]

I read it and he said will banned for several days and i didn't get mail for banned him and he still play everyday

[wanton kindle]

Whenn the pubg will optimize the game for xiaomi phones? Like srsly only ,,ultra" framerate for a 120Hz dysplay and snapdragon 750G

[celest shadow]

If your Twitter account is compromised, I recommend that you recover it first by contacting their customer service, @long gulch

▫️ https://help.twitter.com

Once you have recovered your Twitter account, I recommend that you log into your game account and use this option to log out any other unauthorised devices.

[long gulch]

My twitter account is fine, it's just I got banned for trying to access my PUBGM account. Through investigation, I found out that someone had access to my account and thus got banned for trying to log in for 2 months. Who do I talk to to resolve this issue

[celest shadow]

Correct, the player will be banned for several days. For your information, you will only receive an in-game mail if the cheater is banned by the system within 24 hours of reporting. Your deducted points in that particular match will be compensated as well.

[celest shadow]

Unfortunately, your processor is not powerful enough to run higher frame rates.

[celest shadow]

If your PUBG MOBILE account is suspended, please refer to subpoint 2.12 in #faq for further information.

[gray gyro]

Ok no point but he didn't banned at all he use speed hack ...i can see him playing everyday

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @gray gyro. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Feel free to report them in-game or through the form above if you have video evidence of the player cheating.

[regal bronze]

Hi all some players in Arena has fast movement is that cheater or what ???

[gray gyro]

I report him in link but people didn't accept my report...it is clear speed snake hack but they keep not banned him and that realy protect him good

[celest shadow]

There are no such thing as protection for cheaters. We have a zero-tolerance policy against cheaters, cheating and promotion of it. If you have a clear video evidence of the player cheating, you can submit another report via the form. Please make sure that your video evidence meets the criteria:

The video must contain a numeric user identification and have the minimum resolution of 720p, and it may not exceed 2 minutes in length or be edited in any way.

[celest shadow]

If you have a screen recording of this, please report it in #old.

[gray gyro]

After employee name shawn k ...say he is cheater...and he still free ...what we call that ?

[celest shadow]

I recommend that you report the player via the cheater reports form.

[gray gyro]

@celest shadow thank you anyway

This war start and i will not be silent until the security team do what they have to do

Even in form is protect the cheater...my report already there and i will do it again for you

[celest shadow]

If your report has any mismatch of details, or if your video evidence does not meet the criteria mentioned above or in the form, it will be rejected. Please ensure that you follow the report guidelines properly when reporting.

If cheating behaviour or activities are found, the player will be suspended.

[gray gyro]

I make report you can go check
Remember the employee accepted my report...so that mean everything right

There is something wrong with this hacker he full protection

@celest shadow thank you for help and respect...i know you clean and you do your work here ...but please go check my report and try to know if they protect him or not

Don't tell me anything
But you know the truth

Thank you again

[celest shadow]

Your reports will be reviewed as soon as possible. Thank you for reporting and your patience.

[gray gyro]

@celest shadow one more thing
If you know anything please tell error403 maybe she can watch my report and help