questions

[restive cosmos]

Well my acc just got hacked as well and i keep contacting them and no response or whatsoever

[night cloak]

they respond within 24h

[restive cosmos]

You guys should have better customer support when it comes to such a thing like hacking your account you should act immediately if the player has the proof that he own that account

I ve been waiting three days and no response and right now i cant have access to my account

[celest shadow]

Unfortunately, any changes made in your account regardless if it was done by you or someone else is irreversible. You will need to wait the cooldown until you can make changes again. We hope you understand, thank you.

[night cloak]

i understand im not dumb i just think its stupid since i have proof i was hacked the proof being i got my account back

[restive cosmos]

Do you guys have any email which i can contact pubg about this since they re not respondin on in game chat @celest shadow

[night cloak]

im not even asking for much and im not complaining to im just giving you suggestions on what a customer would like to be given after such long and very difficult situation of hopelessness and bad times

[celest shadow]

With the customer service receiving a large number of support requests on a daily basis, you will not be responded to immediately. Please ensure that you have answered the FAQ bot correctly to be redirected to the proper customer service representative that can assist with your issue.

[celest shadow]

Only the customer service in-game will be able to assist with account related issues. The email [e-mail] is for general inquiries only.

i understand im not dumb i just think its stupid since i have proof i was hacked the proof being i got my account back

im not even asking for much and im not complaining to im just giving you suggestions on what a customer would like to be given after such long and very difficult situation of hopelessness and bad times

It does not matter who made changes to said account, it cannot be reverted by any means. Please keep your social accounts safe from now on and most importantly, do not share your credentials to third-parties, @night cloak.

[restive cosmos]

@celest shadow any email where i csn contact pubg?

[night cloak]

i haven't done any of that i know how to be safe on the Internet

[celest shadow]

You must use the customer service in-game for further assistance regarding your issue, @restive cosmos. There is no e-mail that is meant for account related issues.

[night cloak]

do you understand my point though

[strong portal]

I can’t start a match in beta(I closed auto matching?)

I tried it 3 times

[clear spindle]

Try solo squads or later.

[night cloak]

Can i get the link to apply for beta version pls.

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @night cloak.

[queen plank]

<@&481161015728406538> beta version crashing on launch

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @queen plank.

[onyx dagger]

Beta version tends to have more bugs and are always unstable as it is a testing version, @queen plank. Try restarting the game, or trying the app cache.

Also, kindly do not mention the Moderator role for in-game issues, as it is only used for emergencies.

[queen plank]

but it’s not supposed to not work even if it’s a beta

im using an iPhone so can’t clear app cache

closing the app and launching it again also didn’t fix the issue

[mortal apex]

The issue has been forwarded, please wait patiently until it will be fixed.

[scenic lynx]

Ping issue seems to be resolved and all the bullets are registering, Thank you to the PUBG team for listening to us for the issues and working on them to create a better gaming environment 👍

[cerulean plaza]

my facebook was hacked and pubg account was login buy hacker i recoverd my facebook but after login in pubg it is showing ban message

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean plaza.

[eternal hazel]

hello, my account got hacked and linked by email ..so how to unlink email?, i already got access to facebook/twitter

[viscid scaffold]

السلام عليكم

[hallow gulch]

Email cannot be unlinked for the time being. Please contact customer support for assistance.

[storm flume]

Please do not use languages other than English, @viscid scaffold. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viscid scaffold]

90-frame files have ban?

[hallow gulch]

Modifying the game files could result in punishment as suspensions etc...

[eternal hazel]

I already spoke to them, but they want my first payment, and I haven't remembered it but i sent my payments for 3 months ago so

[night cloak]

@polar marsh Yesterday a hacker has take my account info and he change my account version with an hacked version and he also he link an google play accoun , A developer can take a look on my id 510262477 and please change him to normal version of the game :

[hallow gulch]

You can find your payment receipts in your purchase history. It's necessary that you provide CS with all the requested information in order to recover your account, @eternal hazel.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

How is possible to contact the customer?

[hallow gulch]

You can contact customer support through the login page.

[night cloak]

Ok

And he can change the version of my account?

[eternal hazel]

well i was paying from midasbuy and then i start to use itunes, how i can get my payment history in midasbuy?

[hallow gulch]

To fix this issue specifically, you need to wait for the next update. However you should contact customer support for assistance regarding your account's security.

[hollow gulch]

Today i tried to login PUBG in my phn using fb, but it didn't logged in, Pubg said that, " Account has been logged witha a new version of the game and can no longer log in with in older version pls update the newest version

[hallow gulch]

You should contact midasbuy support for assistance with such.

[hallow gulch]

We are expecting an update in the near future, please be patient until then.

[storm flume]

Please contact the customer service for further assistance, @hollow gulch.

[hollow gulch]

What?

But, others can still login

[hollow gulch]

How can i contact with them?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @hollow gulch.

[vivid minnow]

My friends 75 level account had been blocked due to massive reports I guess. He has POV of every game of this season in which he is in currently 27 in Middle East server.
Character id: 5239761274

[night cloak]

If i can t enter my account , customer can unlink an google accout , is not my adress i his hacker adress an he can enter my account right now , and he try to steal accounnts to my friend , Is possible to block his hacker google adress

[rancid hearth]

My account was hacked and tied up by a social network. The hacker threatens to send the account to the ban. I can't do anything to untie his binding as it should take 21 days. My account has my Vkontakte and mail mail. I have screenshots of UC purchases to my account. Please help me. Where do I need to write or turn to untie the social network cracker

[onyx dagger]

If banned, tell him to File Claim.

[vivid minnow]

Claimed but not respond yet.. He has POV of every match you want.

[onyx dagger]

Please contact Customer Service in-game as soon as possible, as only they can help you with Account related issues, and we cannot do much about it here, on Discord.

[onyx dagger]

Same answer for you too, @rancid hearth.

[vivid minnow]

Same Answer we are getting there.

[onyx dagger]

Well, waiting for the response is the only way.

[rancid hearth]

How long will I get the response from those

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @rancid hearth.

[rancid hearth]

How long will I get the response from those?

[crimson vault]

Though I've reinstalled pubg, the problem didn't solve …confused

[mortal apex]

The customer support in-game receives daily a large number of support requests, which it means you won't get a fast reply. You may wait for their response.

[crimson vault]

@mortal apex
What should i do now??

[eternal hazel]

@hallow gulch Sorry for the inconvenience, but this Midasbuy response now

[valid jewel]

When will pubg new state beta be available for iOS

[hallow gulch]

We only provide assistance for PUBGM. The game you speak of is not associated with tencent.

[valid jewel]

👍

[night cloak]

Unfortunately, midasbuy transaction receipts will not work - as anybody can send the UC to your account using the website. Only send screenshots if you purchased those from in-game. If you never purchased UC in-game, you can simply state that to tge customer service.

[eternal hazel]

I've sent screenshots of my payments for 3 months ago from my payment history .. but they talking about my first purchase and it was on midasbuy

[night cloak]

@eternal hazel You can send your first payment which you made using iAP purchase. Either Google/Apple.

[eternal hazel]

That's what I did, but he kept asking me about my first purchase

[night cloak]

Could you share a screenshot of their message?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @devout cloud. Remember to read through #faq before asking questions in the support channels.

[devout cloud]

Okay so I got the PUBG mobile beta but now that I try to login into it it keeps exiting the app

what is the problem

I did all the steps

[night cloak]

@eternal hazel May I know from where did you find the first iAP receipt and sent them? Mail? Or, Google/Apple purchase history.

K but i think that molotovs shouldnt go through walls like its annoying and it ruins your whole plan

[dense tinsel]

i have a problem. i think someone may have gotten into my account and changed the server i play on

[night cloak]

@night cloak Feel free to share your feedback it in the #old channel. Let the developers look into the issue.

[eternal hazel]

Apple purchase history

[night cloak]

@eternal hazel Yeah. That’s why it didn’t work. Remember you have to send the payment transaction receipt that was sent to you via mail from Apple.

[humble phoenix]

Suspected Hacker found in Cheer Park
LVL 1 BRONZE 1 getting 100 x10 possibly smurf

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @humble phoenix. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[eternal hazel]

And i've screenshot this too from mail and sent it

[carmine zenith]

Pubg mobile indian kab aa raha ha

[devout cloud]

So any solution for my problem

[night cloak]

@eternal hazel I highly recommend sending the required information again, not any unnecessary things - if you are very sure that it was your first iAP purchase.

@carmine zenith Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

@devout cloud May I know from where did you get the beta?

[carmine zenith]

Thanks for this information ☺️

[eternal hazel]

I'm very sure that it was my first iAP purchase.

[carmine zenith]

I want to be the beta tester of pubg mobile indian

[devout cloud]

It was in my recommended list and it was called beta test invitation

[night cloak]

pubg please add change name card

[devout cloud]

I got screenshots if it’s needed also @night cloak

[feral forge]

you may purchase it in shop.

[night cloak]

i am free2play, it would be cool in a feature event to be a change name card

because most of us need one

think about the players

[feral forge]

you may share your concerns and suggestions in #old, @night cloak.

[night cloak]

whoaaa

:D

@vagrant forum they will disqualification?

I sent all proof then hacker got 3650 days ban

[west thistle]

i need help ...... my joystick isn't working properly it is stucking or just not working properly i cant shoot while doing movement either i have to fire or move if i do both then the fire button will work as a single tap
this thing is also happening with my friend

(android user redmi k20 pro)

if anyone has faced this kind of issue then please give me the solution

[night cloak]

@night cloak

[night cloak]

Send it to @onyx cairn for a beta Discord invitation.

If they are gonna DQ we will play all talent championship finals cuz we are 3. in our group

I’m actually unsure about esports.

[devout cloud]

No I already got it and downloaded the beta app for it it’s just I keep on trying to enter it but it keeps exiting me

[onyx cairn]

@devout cloud Please open your direct messages for this server by tapping on the server name.

[night cloak]

@devout cloud I mean you can ask for help or provide feedback.

[night cloak]

Who I need to talk

[onyx cairn]

Esports is me as well.

[night cloak]

Can help?

[onyx cairn]

Let me check your case.

[night cloak]

I sent feedback about "Pubg Mobile Pro League professional player All Talent Championship feedback" and hackers get banned but Turkish Pubg Mobile moderators said their crew can't get banned only players get banned they cheated at Semi-Finals of All Talent Championship we have 3 livestream video-proof.

[onyx cairn]

If they have have cheated as well they will be punished accordingly once it has been detected. Thank you so far for your reports.

[night cloak]

1. place and 2. place team will go to finals and we are 3. place.
   so 1. place is hacker team (players get banned who cheating) hacker team need to be DQ

if they can be Disqualificated we will go to finals.

players already get banned 3650 days

[idle hornet]

Hello, A few days ago I had been hacked Facebook account to which the pubg was connected, but I managed to have it back unlocked, then I go into the game and I get banned for 1 day, then for another 3 days. I would like because these bans

IGN: z͜͡rAliosha
ID: 557571218
@night cloak

[polar marsh]

Please refer to the private message from @polar marsh for further information, @idle hornet.

[onyx cairn]

Stay tuned for the updates regarding the next stage of the tournament, will be announced soon, @night cloak.

[night cloak]

Okay. If their crew not banned? What can we do?

Players banned but maybe their team wont be disqualificated

[onyx cairn]

[night cloak]

cuz Turkish Moderators said this

sorry bad English 🙂 Im Turkish

I'm trying to talk

[onyx cairn]

Cheat = ban

😏

[night cloak]

Yea I know Im talking about DQ

Disqualification

[onyx cairn]

Banned players can't play again, which means they have been disqualified.

[night cloak]

brb we have scrim 😄

[night cloak]

we need DQ their team

Not players

[onyx cairn]

Continue this conversation in #pubg-mobile

[cobalt crypt]

Hi I have an issue logging into my account

It says that I logged into a new version I need to update the game even though it’s on the last version

[storm flume]

Please contact the customer service for further assistance, @cobalt crypt.

[cobalt crypt]

And how can I contact them @storm flume

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @cobalt crypt.

[maiden mist]

Cheater report
Name: THHF・Jokerシ
Id: 51422592028
This player using aimbot+bulletcheat

And i have in game investigator access im sure abot this player that he using hack/cheat

[sleek jackal]

how to fix?

[maiden mist]

Update your emulator to latest version

[sleek jackal]

It says it unlock after 2 months

[hallow gulch]

Report this in the link found in #cheater-reports. As mentioned by the moderator, try opening it through a different device or browser.

[sleek jackal]

Anyone pls help

[maiden mist]

I tried the link but i didn't get any video proof... But you can check the reported players profile

[storm flume]

You can now access #emulator-chat and #emulator-support, @sleek jackal. Revert this at any time by sending .emulator in #481204134859505684.

[hallow gulch]

Please report them in-game if you do not have evidence.

[maiden mist]

Done

[hallow gulch]

Thank you for complying.

[nocturne stratus]

https://www.facebook.com/BLACK2020ARMY/videos/771431750069298

51228737595

[hollow gulch]

Hey!
i want to unlink my 3rd linked id,,how can i do that?

@polar marsh

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @nocturne stratus.

[hallow gulch]

Unlinking both Email and phone number methods is not possible yet.

[hollow gulch]

if my 3rd link become hacked! then?

I must unlink those,,can pubg helps me pls....?

[hallow gulch]

Please contact customer service for assistance in this regard. I'm sure you have been told what to do already.

[nocturne stratus]

@hallow gulch when I try to report using this bitly link it won’t put the link of video

[analog folio]

We want #M762 and vehicle skin in next rp 🙏b

[hollow gulch]

@hallow gulch my 3rd linked account has been hacked,now i want to unlink them,

How can i do that?

[hallow gulch]

Please make sure to follow what's written above the bar where you put the link.

[hallow gulch]

You may share your feedback in #old.

[tacit night]

Are the redemption points we get during the season of the Talent Championship? It's still or will gone ?

[hallow gulch]

Please avoid repeating the same question. It is not possible to unlink an Email. Contact customer support for assistance.

[hallow gulch]

Probably.

[hollow gulch]

Ok,,sorry,,

[tacit night]

@hallow gulch probably what ??

[hallow gulch]

They will probably stay.

[tacit night]

Are you sure?

[quartz cape]

Hello, Bobg Mobile. I know you are too busy because of a large number of messages. I have no problem in my account. My account has been blocked for any reason and divided to do or use external materials, play clean play and I am very burning to comply with the conditions and safety of the game. I ask you to solve a problem as soon as possible because I'm wrong. Thank you, BGG Mobile Phone ID Name 么 abuy 么 User Account ID:5174260603

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz cape.

[hallow gulch]

Please avoid begging, make sure to read the #735483472432594994 before proceeding, @sage wing.

[sage wing]

ok sure

[hallow gulch]

The team is well aware, feel free to report it in #old if you haven't already.

[sage wing]

can i re join in championship plz

[sick shale]

No

[sage wing]

why

[sick shale]

Advanced stages have started and it's not possible to join now

[sage wing]

uh ok

when i can join in

[sick shale]

Create your crew and register for the weekly matches

[sage wing]

but i play in pc

[sick shale]

Week 3 and 4 have not started yet, so you can register

[sick shale]

Oh, Emulator isn't allowed in All-Talent Championship, only Mobile devices.

[sage wing]

ok

[modern timber]

Is 90 FPS confîg or gfx tool get you bànnèd?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @modern timber.

[modern timber]

Thanks

[astral moth]

I like HDR with extreme now. I used to be on smooth extreme.
Would HDR affect my FPS or not .
I have like 40 ping
My device is iphone 12 pro MAx

[sage wing]

i am 90 frame

[zealous turret]

yes it will @astral moth

if you want the best experience use smooth and extreme or 90 if your phone supports it

[crimson cove]

Hello, Bobg Mobile. I know you are too busy because of a large number of messages. I have no problem in my account. My account has been blocked for any reason and divided to do or use external materials, play clean play and I am very burning to comply with the conditions and safety of the game. I ask you to solve a problem as soon as possible because I'm wrong. Thank you, BGG Mobile Phone ID Name دغريروxUser Account ID:5491548443

[storm flume]

Please do not use languages other than English, @crimson cove. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson cove.

[cerulean parcel]

Hi pubg staff
Please review someof ( top Europe servers ) more hackers there with most kill 40 and 36 im live in kurdistan i nknow all play with hackrs and some of them teamup with hackrs and play with pc VIP HACK , but how thye no banned untl now I don’t know 🤷‍♂️

[eternal sand]

This guy is hacking

This guy is hacking. His kd is 45. I was randomly matched with him. I saw him spot enemies from far and kill ppl who are in smoke . He admitted to hack when I confronted

[hallow gulch]

If I'm not mistaken, the beta on IOS has some problems, Such as crashing and fail in launching. Will inform you once i confirm it.

[hallow gulch]

Please report them through the link in #cheater-reports.

[eternal sand]

@hallow gulch that channel is read only. Won’t let us report

[hallow gulch]

The last message sent contains a link, simply press on the link and it'll redirect you.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @eternal sand. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[eternal sand]

It’s a read-only @hallow gulch

[olive dove]

@eternal sand read the message above, and do not repeat the same question.

[warped pagoda]

hey i have the problem that in the lab where the upgrade weapons are some not downloaded 7 weapons to be precise. I can download them then they are there and can look at them but still restart the game they are no longer going down and I have to download them again

[hallow gulch]

Have you tried a simple routine repair?

[lone patio]

hi pubg
I participate in crew challenge and play over 24 matches in these two weeks, but the achivment is not getting updated and still stay on the previous number.

[warped pagoda]

Yes

[sick shale]

All-Talent Championship progress does not count towards Crew Challenge achievements, because it's a different event.

[hallow gulch]

Perhaps it has something to do with your downloaded files. Try uninstalling then reinstall.

[hot creek]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5375641434
The name of the account user : 3MO | IBRA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot creek.

[vivid willow]

Why does it says Security Risk at the moment of joining Crew?

[storm flume]

Please refer to this channel's pinned messages for further information, @vivid willow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dense dust]

Why isn't there 90fps on one plus 9 series?

[vivid willow]

I cant see the Security Risk pinned message.

[olive dove]

In order to protect your experience, this All-Talent Championship has adopted very strict pre-tournament security inspection. Please make sure that you do not use Root, jailbreak, or other plug-ins for tournament matches, and avoid installing various modifiers. At the same time, if there are suspicious modification traces on your device, it may also trigger an alert and be blocked.

If you are blocked from the tournament, we encourage you to adjust your device based on the official "All-Talent Championship Security Announcement", and participate in the next round.

If you are unable to participate this time, we recommend that you check the device security settings. Referencing the official All-Talent Championship Security Announcement, ensure that you do not use root, jailbroken, other plug-ins, or install various modifiers. After adjusting the equipment settings, you will still have the opportunity to participate in the next round of the competition. At the same time, PUBG MOBILE will continue to bring you more fun game events, so stay tuned and thank you for your understanding.

[slender wharf]

Only certain devices can support 90fps, if your phone doesn't have the option it's either 1. The game hasn't added a support feature for it yet, or 2. Your phone doesn't support 90fps.

[vivid willow]

Tnks.

[olive dove]

You are welcome!

[vivid willow]

Why this change tho?

[olive dove]

To protect players' experience and to provide fair game play for all participants.

[vivid willow]

I see, i was worried for a second, but is because my phone is rooted :/

[zealous turret]

yeah I feel ur pain i literally bought a new phone just because my note 9 was rooted @vivid willow

and I couldn't play CC

[vivid willow]

is not worth it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[long rose]

now i can log in but someone linking too my account

can someone help to unlink

[storm flume]

Please contact the customer service for further assistance, @long rose.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gentle gorge.

[gentle gorge]

Pubg lite id 7434455400
Name AHSAN〆２１
Plz unban this account

[candid blade]

Hola buenas noches me presento me llamo Randy les escribo por aquí porque necesito ayuda aller traté de entrar a mi cuenta y resulta q me banearon mi cuenta por 10 años si motivo yo no he usado nunca algún tipo de programa ni Hack tengo videos donde demuestro mi forma de jugar solo quiero si alguien me puede ayudar a comunicarme con alguien q me ayude a solucionar mi caso

[polar marsh]

Please refer to the private message from @polar marsh for further information, @candid blade.

[red urchin]

I demand a reward as you said you reward
Hello I recently discovered a cheater and I was given an achievement but in the event you said that you give 10,000 UC but it is not here what should I do my id 51408420757 and I submitted through the site ru-cheatcollect.pubgm.cc

I've been waiting for a month for an answer but they haven't answered anywhere

[celest shadow]

If you are referring to the BAN PAN - Rewards for Reporting Cheats event, then it has already ended, @red urchin. No announcement was made because all the reported cheats were already known by the security team. For further information, feel free refer to the original announcement:

#news message

[long rose]

but someone is hacking my account

can somone help

he keep logging in

[queen plank]

why’s the beta version crashing on launch for me?

anyone else experiencing this?

im using iPhone

[celest shadow]

Please identify which social account was linked without your authorisation, then contact the customer service in-game and request them to unlink it for you, @long rose. You can follow this conversation for assistance:

Only some iOS devices are able to access the beta version of PUBG MOBILE at the moment. This issue has been forwarded to the relevant team and hopefully be fixed soon, @queen plank.

[queen plank]

@celest shadow can you tell me what iOS devices can access the beta? and are you talking about devices on specific iOS versions or generation of iPhone?

[celest shadow]

Unfortunately, I am not very sure.

[long rose]

done. but i cant put pict to show my payment reciept

[celest shadow]

No worries.

[vale condor]

helo guys

[steep abyss]

Hello @polar marsh I play pubg kr version and there are no events in my game please fix this

[vale condor]

bro play global version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @steep abyss.

[vale condor]

ok

[feral forge]

do you require any assistance? @vale condor

[vale condor]

what bro

[feral forge]

if not then please move to our discussion channels, #chat and #pubg-mobile.

[vale condor]

what u want to say bro

[feral forge]

this channel is reserved for PUBG MOBILE-related inquiries, if you do not have any questions please move to our discussion channels.

[stone owl]

He/ She told you that leave this channel. Cos if you don't have any questions then you can't send message here. That's it

[winter cove]

Fix the game dont release useless updates

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @winter cove. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rose solstice]

Help me! I am having problems since the new map came

[celest shadow]

What are the issues you experience when playing Karakin, @rose solstice?

[rose solstice]

Ping fluctuations and graphic problems

[celest shadow]

We recommend sharing your experience and feedback for the new map in #old.

[wooden needle]

Help me!

[night cloak]

🫂

[heavy jewel]

Help please! Someone is using my account, they stole my Facebook. I still have the access through the email

[wooden needle]

I sense that I’m on the wrong server 

[still sable]

messg facebook support for a password reset

[wooden needle]

I’m having problems getting the test server to start

[heavy jewel]

@still sable they changed the email and the phone number

@still sable I've already tried that.

[normal fulcrum]

Please contact in-game customer support and ask them to unlink hacker's social media

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @wooden needle.

[arctic trench]

Not able to download Karakin Map in-game. What should I do?

[desert ingot]

My account has been banned for a week and my friend’s account has been banned for 10 years. We have been playing the game for years and professionals, so why do you ban our accounts and we demand because of the ban, you did not respond to us. Please review the ban and make sure because we are wronged and spent large sums of money for years and we love the game. Thank you and hope for a response.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert ingot.

[jade nest]

Country?

[arctic trench]

India.

[tiny pike]

i cant open the beta, keeps closing ;-;

[night cloak]

Game is banned there

[heady fossil]

Yesterday this happened while i was using emote

The head left the body

12 pro max i use

[onyx dagger]

Kindly report it in #old, @heady fossil.

[heady fossil]

Is it because of ping ?

[heady fossil]

Thanks sir

[onyx dagger]

Nah, looks like a visual glitch.

[nocturne fiber]

Question here. My ping is at 140-160ms but I lag. In which I’ll knock an enemy then I somehow get knock by said enemy I knocked. My ping still maintains the same ms between 140 -160. Anyone can explain to me on this? Okay, I landed first before the others on a arcade match. I get the gun first and I get knocked by a guy with a shotgun.

[nocturne stratus]

Maybe Your Ping Was like Glitched

[true tulip]

Hey, does using Phoenix OS or using GFX tool get you banned?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @true tulip.

[azure anvil]

السلام عليكم عندي حساب واحد دخله وربطه فيس بس انا رابطه بالايميل وتويتر وكل ما الغي الفيس هو يدخل وش الحل عندي بياناتي كامله وعندي فواتير للحساب اراسل الدعم الفني مايردون علي اتمنى احد يساعدني

[storm flume]

Please do not use languages other than English, @azure anvil. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint 5.4,5.5 in #faq for further information, @azure anvil.

[proper zenith]

Send me beta link

[azure anvil]

Peace be upon you
I have a problem with my account that there is someone who entered my account and linked Facebook, but my account linked in email and Twitter and I have bills and I have anythings you need. I send the support. I am not answered with the game

[nocturne stratus]

Can u still login with your account

[night cloak]

I am having issues loggin in saying account logged in newer version so please update to latest version? I already have updated the game but still the same issue.

[nocturne stratus]

You need to wait tell new update

[vale condor]

bro u should use repair butoon on looging page hope i think it will work

[night cloak]

When is that? The season just started😕😕

why iphone 12 pro max didn’t have 90 fps please enable for it

[vale condor]

no has

[nocturne stratus]

Idk

[night cloak]

I used repair button but didn’t work

[nocturne stratus]

You need to wait till new update

[vale condor]

bad 😭😭😭😭

[shut pendant]

Hlo

[vale condor]

hi

bro

[shut pendant]

@vale condor hey

[nocturne stratus]

My account was like that 2

@shut pendant hi

[vale condor]

what @shut pendant

[shut pendant]

Hello everyone

[nocturne stratus]

Hi

[vale condor]

SPEAK BRO

[shut pendant]

S say what

[vale condor]

nothing

[shut pendant]

I'm in platinum

5

[bronze karma]

Sometimes when i give headshot with sniper i see blod but no damage

[nocturne stratus]

Guess what

@shut pendant

I am in conqueror

[shut pendant]

What was that

[shut pendant]

Noice

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @proper zenith.

[nocturne stratus]

@torpid quail hey can I speak to u

Private

[shut pendant]

Lol

🤣 🤣

@nocturne stratus Why

[feral forge]

this channel is reserved for PUBG MOBILE-related inquiries, if you do not have any questions please move to our discussion channels #chat and #pubg-mobile.

[storm flume]

Please contact the customer service for further assistance, @azure anvil.

[night cloak]

@polar marsh please enable 90 fps on iphone 12 pro max

[shut pendant]

Lol

I'm noob in pubg :(

[feral forge]

please submit your concerns and suggestions in #old, @night cloak.

[nocturne stratus]

Can u accept my add I need to speak to u in private

[shut pendant]

Lol

[storm flume]

Please avoid going off-topic, @shut pendant. You may have unrelated conversations in #chat.

[celest shadow]

What does it concern, @nocturne stratus?

[shut pendant]

Ok

[celest shadow]

You cannot get 90fps on an iPhone because it does not have a 90hz screen to support this feature.

[nocturne stratus]

My account says loged with newer version how to fix

[celest shadow]

You will need to contact the customer service in-game for further assistance, @nocturne stratus.

[nocturne stratus]

Ok thx

[azure anvil]

Yes i can and the person tortured me a lot every time i cancel the Facebook , he entered

[nocturne stratus]

Bad luck for us two

[azure anvil]

I have all information bils even my id any thing but i need some one help me

[feral forge]

you should contact the in game customer service, you may refer to the steps in this screenshot as reference.

[azure anvil]

No direct contact becuse i contecet with support before 2 months no anwser and my account cost me a lot

[olive dove]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[subtle trellis]

Helllo anyone here to help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @subtle trellis. Remember to read through #faq before asking questions in the support channels.

[subtle trellis]

@feral forge discord support??

[bitter phoenix]

I can't login to my pubg account by twitter after unlinking it with facebook.

It always send me this message " server didn't respond" I tried to change my data phone but the problem still not solved.

Twitter now is the only way to enter my account again, pls help me. ( It is not my fault)
Account name :AX�MAJRIM』
Id:5203295512

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @bitter phoenix.

[night cloak]

join pakistan regional discord server and request a region change there

[undone yarrow]

i cant log in into my account

i tried reinstalling it but it didnt work

[olive dove]

@subtle trellis Join the regional community server and ask them that you want to change your region to Pakistan.

[nocturne stratus]

When I turn on 90 FPS on my iPad Pro 2021 it banned me 10 minutes

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne stratus.

[bitter phoenix]

It doesn't help

[subtle trellis]

Please can u send the link

[olive dove]

Check #735483472432594994 point 3.1,you will find the server invite link in there.

[olive dove]

What happens when you try to log-in?

[indigo storm]

When will be bonus challenge available

[undone yarrow]

stuck in like the loading part just before the lobby

[olive dove]

@indigo storm what is you region?

[night cloak]

Having the same issue says account logged in with newer version...

[undone yarrow]

north america

[indigo storm]

Which country have unlocked the option till now

[olive dove]

You do not get any error messages, just the screen being stuck while loading?

[olive dove]

Your issue is different, you are account has been compromised, you need to contact game supoort for further assistance.

[undone yarrow]

yes

[night cloak]

I have contacted them since last night but no reply yet..

[undone yarrow]

already did it 3 days ago. how long does the support usually reponse?

[indigo storm]

Can you reply me

[olive dove]

You did nkt answermy question?

[undone yarrow]

i already spent like $200+ on this game such a waste if i loss it just like this

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @undone yarrow.

[indigo storm]

Pak

[twin lily]

Hello all, I want to respond to the moderators in BUBG for payment problems

[west thistle]

please help me i am having joystick glitch 😓 the joy stick stucks whenever i try to jiggle or firing while doing movement

[undone yarrow]

that's not the game's fault

had this issue before

[west thistle]

it is

[undone yarrow]

either buy some thumbs gloves or something

or put screen protector

[west thistle]

this same thing is happening to my friend

changed 3protectors

just go to youtube and search joystick glitch

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @west thistle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

Bonus challenge is only available for specific regions, and we do not have any info. regarding when it will be open for yours.

[twin lily]

@storm flume I have payment problems, someone I do not know has stolen my grandmother's credit card, and I have had a charge of 18,000 riyals by you, and I want your help in solving my problem and I have withdrawal details from the bank

[olive dove]

@twin lily contact your bank customer support to cancel the transaction.

[indigo storm]

Which country have unlocked the option till now

[olive dove]

We do not have a list of those countries.

[indigo storm]

Atleast 2-3 country names

[sick shale]

Middle East countries.

[twin lily]

@storm flume I closed the bank account, but I want to know who the thief did by obtaining his right hands through the date and time of the purchase that I have.

[olive dove]

You can obtain such info. by contacting your bank, they should have the transaction details.

[indigo storm]

Can you please reply me

[olive dove]

Middle East countries.

[twin lily]

@olive dove I got the purchase details, time, date, and link from the Apple Store. I want you to talk to me on the private, so I can send you evidence

@olive dove I just want PUBG to review the process of buying who is the owner of the hands who bought the aforementioned amount

[high cloud]

hello support
how can i unlink the email from my account how can i do that ?

[sick shale]

You can't unlink it

[high cloud]

@sick shale not even change the link to other mail ?

[sick shale]

No

[olive dove]

Again, such details can be found through your bank customer support, the game can't provide such info.

[twin lily]

@olive dove I have spoken to them and have not obtained his data

[night cloak]

My game id 7247395460
In game name COD乄MafiaYt
Temporarily frozen 2 month banned
Pubg mobile lite
Please unbanned my accoun

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[olive dove]

If your bank can't provide this data, then the game won't be able to do this as well.

[twin lily]

@olive dove Can't PUBG Company give me thief's hands?

[olive dove]

I do not think that would be possible.

[vernal forge]

I need help my account is banned off line I don’t use any hack what I should do I spend alot in this account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal forge.

[carmine quail]

Sir, How to get this feature? This feature is very very important for every pubg mobile player..please available this feature.

[sick shale]

It's only available in KR/JP region.

[carmine quail]

Some global account available this feature.

[sick shale]

It depends on their in-game region.

[carmine quail]

Thanks for your information..

[naive iris]

where can i find gameloop 7.1 2021 version ?

[storm flume]

You can now access #emulator-chat and #emulator-support, @naive iris. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support, @naive iris.

[hollow saddle]

where can i find gameloop 7.1 2021 version ?

[winged frost]

How can I delete the email or phone number connected to pubg account?

[sick shale]

You can download Gameloop from (http://gameloop.com). Use #emulator-support if you have any further questions related to emulator.

[storm flume]

You can now access #emulator-chat and #emulator-support, @hollow saddle. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

It cannot be removed or unlinked at the moment.

[sterile snow]

Pubg channel report link

[sick shale]

What?

[sterile snow]

From which we can report pubg hacking channel

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sterile snow.

[sterile snow]

Not working

Link

[night cloak]

@polar marsh A hacker enter in my account and he link a google account , is possible to unlink his google adress without waiting 21 days , that s my account 510262477

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sterile snow.

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I can t do anything in game , they cant t unlink the account just by waiting 21 days

[sick shale]

@sterile snow "In order to efficiently process all your reports, the form is closed during weekends."

[sterile snow]

Ok

[left zenith]

I have recently just got banned 10 years for having jailbreak, is it possible to investigate my case ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left zenith.

[night cloak]

Having issues logging in. Shows error saying account logged in with newer version. I already have updated the game. Haven’t heard back from the support trying since yesterday.

how long is synergy cooldown

@torpid quail

@polar marsh how can i contact pubg support but not an robot , a real person

[sharp pendant]

How to check the last rank of top 500 conquerors in each server?

[celest shadow]

You can only view Top 100 in the rankings, @sharp pendant. You cannot view anything above 100.

[sharp pendant]

Thanks

[strong portal]

I think I came across a cheat, whoever I send a video of it helps me.

I used translation while writing this, there may be an error in the sentence. Sorry

[night cloak]

HOW long is Synergy COOLDOWN in PUBG

[celest shadow]

7 days, @night cloak.

[night cloak]

wtff

its 24h i think

u got question wrong

what i tried to ask is

u get average synergy with friend daily

like 35 i think

how long do i wait

for cooldown to end

[celest shadow]

Oh, 24 hours, yes.

[night cloak]

stoopid boy.

[halcyon marsh]

my account is stole how can i get back

[undone stag]

Login in newer version error

How to fix it

[high coral]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5276626492

The name of the account userII웃CÀPTÅIN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high coral.

[onyx dagger]

Do you have the access to your game account?

[nocturne fiber]

Question, my ping is at 140 but when go up against opponent my ping goes up to at least 300. Why is that?

[hallow cairn]

Can we complete the prank gift event if we start today?

[west thistle]

is it ok to use config file ? i want to use iphone 11 config for smoother gameplay

[quiet mirage]

I just did a tdm, and a random teammates quickchats voice was a chicken? Is that something in the game?

[hot lynx]

ineed help guys

[covert mason]

why? email log in

[hot lynx]

ineed help guys

???????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot lynx.

[celest shadow]

Can you please check if he has a social account linked to his PUBG MOBILE account?

[spare bison]

I dmed you privately if it’s okay , could you please check there ?

[celest shadow]

Of course.

[spare bison]

[half storm]

Hello, I have an account linked to three things, email, google, and twitter, but Twitter is hacked, and the password has been changed, and the person logs in more than once. I cannot cancel. I hope you can help me.

[long rose]

my customer service didnt reply anymore

why?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @long rose.

Please contact the customer service for further assistance, @half storm.

[half storm]

@night cloak @sand path @celest shadow Please respond because I am afraid that he will do something for the account and I do not know what to do.

@storm flume How can I explain this to me?

[sand path]

Contact customer service in game.

[half storm]

@sand path I apologize for the inconvenience. How do I do this? What are the steps

[storm flume]

Please contact the customer service for further assistance, @half storm.

[sand path]

Settings > customer service

[vivid willow]

Asking about the security check on rooted devices. Can i get a pass without root but a custom recovery enabled? (TWRP for example)
And what happens after the third retry?

[celest shadow]

That will not be possible, please refer to the replied message for further information. Alternatively, you can tap on the message link below to be redirected if you are unable to view it via the reply feature:

#questions message

[night cloak]

why pubg ban korean version in other rigions?

[vivid willow]

Is this answer for me?

[celest shadow]

The KR/JP build of PUBG MOBILE is meant for players residing in Korea and Japan, @night cloak. It was never meant for players outside of these two countries. If you happen to live elsewhere, please download and play the global English version of PUBG MOBILE instead. Thank you for your understanding.

[celest shadow]

Yes.

[subtle cradle]

Someone using my pubg account how to stop them

[vivid willow]

It says after adjusting device settings, thats why im trying to do, remove the root via the custom recovery that i have installed so i can play the crew and installing a brand new OSS Version for my device.
But idk how the security systems works and im trying to see if is going to work :/

[night cloak]

thats right but i was on level 45, I think I have to use VPN for now

[celest shadow]

If it has been accessed by an unauthorised person, please make sure that you secure your social accounts (by changing your passwords) and/or recover them first, @subtle cradle. You can then log out and check "Log out of all devices" before you log out of your account.

You may log in again via one of your linked social accounts.

[subtle cradle]

But he connected in his social media account he is logging in via that account

[celest shadow]

In that case, you will need to contact the customer service in-game for further assistance, @subtle cradle.

[subtle cradle]

I connected them I didn't get further reply

What you think about to ban my ID for 7 days

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @subtle cradle.

[night cloak]

my account was hacked before 3 months and I use customer service but they do nothing. Now hackers buy a royal pass.

can i ban my id.

no one is replying

[fast night]

can we change paseord of third link i.e number

[flint gale]

please
My account was hacked 3 months ago, and the account was classified 10 years ago, as I bought sysones and lost my account. Please lift the ban on the account and recover it. Please help. I am tired of the many requests of support for the company and Discord support, and no one has helped me
I love the game very much and I appreciate your position, but please help me and look into my issue. Thank you very much.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint gale.

[worldly coyote]

Beta version, match not starting even after waiting for 10 mins, and if starts, stays on load screen forever, any thoughts @polar marsh ?

[night cloak]

same here

my account was hacked before 3 months and I use customer service but they do nothing. Now hacker buy a royal pass.

[vivid willow]

Asking again my stupid question, can i unroot the phone and pass the new security check?

[night cloak]

Does anyone know in lobby how to take the melee weapon off?

why moderator is not replying?

where is @faint juniper ?

[sick shale]

@night cloak We're unable to help with account related issues on Discord, you should contact customer service in-game and patiently wait for a response.

[sick shale]

Please google that, or ask in #chat

[night cloak]

customer service is doing nothing thats why i am here, ok just tell me can i ban my id?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[fierce night]

can you ban the teams whom fully hacking in all talent chmpionship?

and when the vikindi 2.0 will be available ..

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @fierce night. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sick shale]

No information

[fierce night]

i can't cuz you can't spectate them

you just get killed with a full hack

the 2nd one of global popularity his crew all of them full hack

what the point of this security check?

[sick shale]

You can still report them after dying.

[dull tusk]

hello pubg lite you have frozen my 2 accounts without any reasons

why my account is banned even i have not used any hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull tusk.

[night cloak]

Does anyone know in lobby how to take the melee weapon off? I don't mean 'dont show weapon' because when you show weapon' again the melee is still there

[night cloak]

dont pick up the weapon in lobby

[cyan hill]

Hey

My account was banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan hill.

[sick shale]

@edgy steeple Advertising isn't allowed in this server, go through #735483472432594994 please

[flat cargo]

@sick shale @polar marsh can someone please confirm if the ROG phone 5 is allowed in PMCO/PMPL and any competitive tournaments?

[night cloak]

hello

my clan leader is not online for more than 70 days .. is there a way to change it ?

i am that clans co leader .

[minor anchor]

<@&481161015728406538>

[vagrant forum]

Yes?

[minor anchor]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @minor anchor. Remember to read through #faq before asking questions in the support channels.

[thin halo]

@flat cargo Every mobile device is allowed unless it has been modified. You can refer to this rulebook for any other official tournaments.
https://esports.pubgmobile.com/wp-content/uploads/2021/01/PUBGMOBILEOfficialCompetitionRulebook.pdf

[minor anchor]

come to vc..plz

<@&481161015728406538>

[thin halo]

@night cloak no other way except to have your leader change the leadership to you.

[clear spindle]

Can you stop mentioning the role?

[thin halo]

@minor anchor just state your issue here.

[night cloak]

@thin halo ohk .. thanks for the info

[minor anchor]

My id was ban for 7days for no reason...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @minor anchor.

[neon cliff]

@quiet stream

[night cloak]

Fix the lucky air-drop supplies. Keep getting the same items on repeat. Would love to see other items that you have to offer.

[storm flume]

Please do not use languages other than English, @empty ginkgo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thin halo]

@night cloak >>> #old

[vivid willow]

I cant find answers about that. I mean, i wanna follow the rules but it says that only 3 attempts and i already have 2, so i dont wanna make a mistake and recive a punishment or something.

[sick shale]

Factory reset your device.

[neon cliff]

@sick shale my friend has ROG 5 cant play 60 fps on global version but on chinese version can

[sick shale]

2 different games

[wheat loom]

Hi, does anyone know how to unlink third link from account? I have linked my fb and twitter and I want to remove my gmail from account.
It is not displayed in settings menu.

[opaque fable]

Hello, I have a problem, I can’t participate in tournaments, tell me cheats and modifications in advance, I don’t have everything according to the standard, thanks for the answer

[hallow gulch]

currently, unlinking your Email is not possible.

[wheat loom]

Any third party services are not allowed. Maybe you use gfx tool

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @wheat loom.

[hallow gulch]

Unauthorized apps you might not know of could be installed on your device, make sure you do a software checkup or if possible reset your phone.

[neon cliff]

@sick shale version i mean

but why cant he get 90 fps on global version

[opaque fable]

And what do you mean by "unofluorized" applications, reset the settings

[flint nymph]

Can somebody help me? I got banned but I did litteraly nothing wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint nymph.

[hallow gulch]

Applications that would interfere and modify the game's software, therefore resetting your device would help.

[vivid willow]

It doesnt remove the root, it only resets to the default settings.

[sick shale]

This option isn't available on all devices despite the capabilities, try to set visual quality to lowest and see if It'll appear. I don't have any further information in this matter

[neon cliff]

Thanks alot, I'll give it a shot.

[sick shale]

As I said, google it. We don't provide support for unrelated issues

[normal fulcrum]

@vivid willow Search on Google how to unroot your device

And regarding your question earlier @vivid willow, you can play again next day, once you unroot device and remove all suspicious apps which may intentionally or unintentionally interfere with the game.

[vivid willow]

Im asking about this part "At the same time, if there are suspicious modification traces on your device, it may also trigger an alert and be blocked." cause i just wanna know if removing root is gonna be enough to participate on in and my apps for root are only for Personalization on my phone but i remember that the game told me about 3 tries and thats it. Whats happens next? (Sorry for my bad english, not a native speaker tho)

[normal fulcrum]

@vivid willow

You might be having apps for personalization of your device UI like a launcher or icon changer or something. But there are apps which interferes with game files even if you don't want them to do so. That's why I said intentionally or unintentionally

[vivid willow]

Is there a way i can know what apps or config may be causing problems? So i can uninstall them. or just unrooting the phone should be enough.

[normal fulcrum]

I'm sorry but I cannot say which app might interfere with the game files.

[normal fulcrum]

You will get 3 attempts to clear the security check. If you fail the security check, you cannot participate in the Championship. But you can always try again next day after unrooting and removing the suspicious apps

[normal fulcrum]

As far as I know, unrooting the device will stop all the apps that needs root permission and won't work anymore.

[vivid willow]

Oh, the 3 attemts are for the day, okay okay i understand it now. Im gonna unroot my phone now and later 2night im gonna check if i can play them

[normal fulcrum]

Good luck for the Championship

[vivid willow]

I apreciate all the help provided and the quick responses.

Tnks @faint juniper but i know how to unroot my phone, thats why im asking a lot of questions

[vivid willow]

Peace

[flat cargo]

Thank you

[atomic pier]

Hello

[hallow gulch]

Hi, how can we help you?

[floral haven]

My account was hacked 3-4 month ago and your support team refused to help me! Allowing a hacker to change my location,Change my name,Ruin my stats,delete all my friends I built up over 2 years some of which are dead who I can never readd. I have been playing since day 1 and was a season 2 ace Shame on pubgm support. The hacker still has access even after removing linked accounts and somehow has access using google play and I can not remove the sob I have his friends names and ids too!

[rough cargo]

Is my lucky crate broken? Like the lucky air drop supply I've had the same item everyday or everything I see it for a week.

[night cloak]

how do i unregister from weekly matches

[storm flume]

Please contact the customer service for further assistance, @floral haven.

[olive dove]

Do not attend the matches at the time they are getting held.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @floral haven. Remember to read through #faq before asking questions in the support channels.

[floral haven]

Customer service refused to assist me

Even after providing all evidence and information needed to assist me they refused to assist me further

My buddy lost an account he spent over 20k on because a hacker stole his account so its on your team

[fierce night]

this is not cheating circle my friend same thing got he have ipad lol
you can try with another account it will work with you we did same
we swap our accounts and problem solved

[night cloak]

Protecting your account is your responsibility so dont blame the company for that

[floral haven]

I did lol and removed all linked accounts

I never had a breach according to google and apple and Facebook

And the hacker uses google play to connect repeatedly to my pubg account

So google do you want to go there

[night cloak]

he cant directly take over your game account first he should have access to one of your linked social media

[floral haven]

Only linked account now for me is apple

And he still logs in with out having access to any of my other accounts

[night cloak]

Contact customer service we wont be able to assist you here

[tough hatch]

I have Redmi note 8 pro/note 8T
The HD graphics and HDR settings are having the same quality (no improvement when switching graphics)
I didn't use gfx tool or anything.. It just stopped switching to HDR

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @tough hatch.

[floral haven]

Ive taken screenshots of everything

[night cloak]

Contact customer service we wont be able to assist you here @floral haven

[floral haven]

@night cloak I have and refused to assist me any other way of contact you’d suggest

I have tried reddit,twitter,in pubgm support,email,and discord

[night cloak]

asking the same question here wont help you too

only ingame support can help you

[floral haven]

I have tried but ok have a good day

[tough hatch]

@night cloak Can you help bro?

[floral haven]

I have screenshots ready from multiple people just in case we planned to sue thats why

[night cloak]

What do they mean by security risks?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hallow gulch]

The note 9 pro which is the newer model is no longer able to run PUBGM on HDR graphics, that should be an answer to all of your concerns.

[tough hatch]

note 9 pro was never able to run hdr

Note 8 pro supported hdr from the beginning that's exactly why I bought it

[hallow gulch]

How come the note 8 pro is, clearly a third party app was used.

[tough hatch]

No.. I saw a YouTuber buy note 8 pro because it supported hdr without third party apps
that's exactly why I bought it

[vale condor]

when will pubg india be launched 😂😂😂😂

[hallow gulch]

If you are not able to access the option in question, then I'm afraid your device has been removed from the supported list.

As we provide community support only for the global English version of PUBG MOBILE here, @vale condor, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[tough hatch]

why, It supported HDR earlier. Is there any specific reason for the removal of devices

[hallow gulch]

Most likely the option requires newer chipsets.

[vale condor]

wht happened bro

[tough hatch]

well that's sad, this option stopped working after Just 2 months after buying note 8 pro

[vale condor]

which optin

[hallow gulch]

How may we be of assistance ?

[real wyvern]

My account has been banned for ten years. Can I unblock it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real wyvern.

[queen relic]

Points glitch in crew challenge

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wind apex]

Hi, what do I do now to ban the account for 7 days?

[night cloak]

Hi, what do I do now to ban the account for 10 years ban?

[hallow gulch]

@wind apex and @night cloak, you cannot ban your accounts at will.

[night cloak]

@hallow gulch I don't understand.

[untold frost]

I want to know why my account has been banned for 3 months, I didn’t put any third party accounts to my account and I didn’t play with any hackers so please just recheck my all games and i do have videos about i play safe without any third parties apps

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold frost.

[hallow gulch]

You can't ban your account unless a violation is done which results in specific punishment.

[wind apex]

Why, someone hacked my account and I want to ban my account for only a week

[hallow gulch]

Contact customer support to recover your account, which i assume you have already.

However, you are not able to ban your account at request.

[night cloak]

@hallow gulch i won't violence the rule because a single match was not played through my id it was banned in lobby and yes i also always do tdm glitches..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Point glitch in all talent championship

[wind apex]

Well, I just want to extend the duration of deleting a Twitter account, which is only 7 days

@hallow gulch

[hallow gulch]

The duration resets once you login during the unlinking process.

[wind apex]

How do

I,m is the owner of the account, and I want to delete the hacker's account, which is Twitter, and I am logged in via Email

[hallow gulch]

If the person accessing your account logs in during the 7 days, the count will reset. You should contact customer support to remove the unwanted twitter account.

[wind apex]

He did not log into my account, but I just want to skip the deadline to ensure that he cannot access my account

[wind apex]

@hallow gulch

[storm flume]

Please contact the customer service for further assistance, @royal otter.

[hallow gulch]

That would not be possible.

[wind apex]

How ?

This is my account and it has been hacked, and I am required to watch it hack it !!

No way !

[hallow gulch]

Skipping the 7 day cooldown is not possible.

[wind apex]

The game is supposed to be fair, but that's not fair

[sick shale]

@night cloak, @royal otter Only the best 6 matches count.

[wind apex]

@hallow gulch

[hallow gulch]

I'm afraid there nothing either of us can do, that is how the account linking system works.

[errant fable]

My avatar Dp is Not Refreshing I linked my Twiter still not updating

[lapis pond]

For the love of god. Fix. The. Parachute. Glitch. I land on brick in Miramar and it lands me 30 meters away on another building.

[sick shale]

Are you using the global version?

[errant fable]

Yess

[sick shale]

When did you change your profile, and are you using only Twitter to login?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lapis pond. You can also submit a report in #old in compliance with the channel's pinned instructions.

[steel pawn]

i m not a hacker i m perfect player

why i got baned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steel pawn.

[novel jasper]

@lime juniper Tencent given me Strike help me

[sick shale]

Please contact the claimant via e-mail.

[novel jasper]

Okey

[stoic topaz]

Hello can I get a help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stoic topaz. Remember to read through #faq before asking questions in the support channels.

[stoic topaz]

Well I have reported like 500 times from game and it's just didn't get solved.
When I am in a match in classic mode I can't spectate my teammates after death that doesn't take load.
Playing Arcade is more tough like I spawn in lobby everytime in war mode.
Evo ground are even more worse the match cool down 21 second don't even finish when my teammates are playing I am still in that loading.
I tried reinstalling the game but that doesn't even work at all.

[sick shale]

Where are you from?

[stoic topaz]

Bangladesh

[sick shale]

Your ISP might have some troubles connecting to the game servers, @stoic topaz contact them!

[stoic topaz]

Well I usually get 48ms ping and i can play the classic match without having any lag..

[opaque fable]

Hello, I can’t enter the tournament, I say in advance that there are no modifications or modifications, I also did a full reset, help please, thanks for the answer

[mortal apex]

Please refer to this, @opaque fable.

[opaque fable]

?

[hallow gulch]

Read the message you have been tagged with above.

[opaque fable]

Everything that you said earlier I did not help

[astral raven]

Hello the clothes from season 18 have disappeared

It says no items left when I click on it, and the same happens with all the accessories of season 18

[opaque fable]

I tried with a different account, it doesn't work

[sick shale]

@astral raven Try repairing the game

[ripe solstice]

Alguno que hable español?

Necesito ayuda

[storm flume]

Please do not use languages other than English, @ripe solstice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ripe solstice]

I dont speak english

[sick shale]

Please refer to subpoint 3.1 in #735483472432594994 for your regional community, @ripe solstice you can ask for support there in your language.

[opaque fable]

help me please

[sharp apex]

is anyone here?

[astral raven]

@sick shale What's repairing the game?

[oak loom]

5832061259

[dreamy acorn]

@harsh abyss she need help with her PUBG account.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @oak loom. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tawny basin]

I need support, any mod here?

[sick shale]

Click on this from login screen, and select Routine repair option

[sick shale]

How can I help you?

[dreamy acorn]

@harsh abyss Her PUBG account got ban so please help her

[harsh abyss]

Welcome PUBG. I need help with something, my account was closed for 10 years, and I don't know why I didn't use any means

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh abyss.

[gloomy swift]

I have a good question a couple of my friends were recently banned when they record all their matches😐 and got banned for 10years

[tawny basin]

How can someone find the registration date of their game?

[sharp apex]

hello any one here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sharp apex. Remember to read through #faq before asking questions in the support channels.

[tawny basin]

Someone I know is going threw the recovery process with the in game service and they need the exact date. He know which month he started playing but not the exact date (I wouldn't know myself)

[sharp apex]

@tawny basin i can not play pungm last 2 day .i go out for my cousin house. bt i come today my home and see my account is banned... seriously ? how?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp apex.

[sick shale]

It's not that easy and sometimes impossible to get this date, but it's important due to security reasons and in order to verify the ownership of the account. You can try checking security settings from the social media account.

For example in Facebook, it shows the exact date when the account was linked.

I'm not familiar with other social media accounts, you can also try to use third party apps to search when the game was downloaded.

[lapis hedge]

i need help urgent. Someone hack my account and add his Email in my account i need to unlinked his Email

[opaque fable]

help me please

[tawny basin]

I will try to find out (for myself too) but I believe the recovery process is a bit off.. Knowing the month/year & being able to prove the ownership with receipts over the past 3 years should be enough (imho). In his case, the person who stole the account just changed it to a new email address... I mean it would be super easy to prove that person isn't the owner (easier at least..) Knowing the investment that is linked to his account, would it be possible to "temporarily" deactivate it so the "hacker" doesn't use it while it gets sorted out?

[astral raven]

Thank you

[lapis hedge]

Someone hacked my account and add his Email i want to unlinked his Email can you help me please. I am the owner of this account and have my 2 logins and all things

[cursive pulsar]

this quick notification option appears in my friend account but not for me why?

[gloomy swift]

Bro be happy u don’t get that

I don’t want that at all

[astral raven]

With routines repair it still doesn't appear the clothes

:(

[sick shale]

We provide community support here, and guidance only. We are not affiliated with the in-game customer support in any way and are unable to help with account related issues, so such and further questions should be asked to customer service...
Here's a screenshot of the security settings tab where the exact date should be written.

[sick shale]

Please submit a report about this issue in #old and make sure to include the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country

[night cloak]

really i need help how can fix i want use jailbreak but i know my account will be ban

[sick shale]

Please refer them to subpoint 2.12 in #faq and don't repeat questions regarding account suspensions.

[sick shale]

Fix what? Can you elaborate please

[night cloak]

i want use jailbreak ios 14.4 version but when i use i get banned pubg account how to safe my account can you tell me solution?

[copper stag]

Can we use rating protection card in Ace+?

[sick shale]

No

[copper stag]

But its showing a tick mark and saying activated

[night cloak]

@sick shale Can you answer questions about All Talent Championship?

[sick shale]

Depends on the questions.

[night cloak]

Okay will see

[sick shale]

It will not work

[cursive pulsar]

😞

[night cloak]

@sick shale we finished Semi-Finals of All Talent Championship #3
and #1 and #2 team go to finals. #1 Team had 2 hackers and they are banned now. #1 team will DQ (Disqualificated)? If they DQ we will go to finals

[sick shale]

I have no idea, I don't have it either

[night cloak]

I mean our group had hacker team and they finished group #1. If they DQ we will be #2 and go to finals

[sick shale]

It's not recommended to use a jailbroken device and may get you banned due to security reasons.

[sick shale]

Were not you answered about this earlier?

[night cloak]

No

but i dont use cheats not do anything with pubg

All say hackers are banned but they will play finals

[sick shale]

I don't think they will

[valid jewel]

I tried joining the beta test but this came up and what does it mean

[sick shale]

It means you have not been invited, @valid jewel or the program is full.

There are requirements aswell.

[valid jewel]

Isn’t the beta test for everyone? And what are the requirements

Is there any leaks on when this update will be released?

[sick shale]

We provide information from official announcements. No leaks

[storm flume]

Information regarding the PUBG MOBILE beta program can be found at https://bit.ly/3uANqdm, @valid jewel.

[night cloak]

i am playing on middle east and i cant see my statistic

i can only see europe

[sick shale]

Are you with a team?

[hollow trout]

@long meadow report it here

[long meadow]

Ohhh here thankuu so much for helping me

[frozen schooner]

When will the Vikendi come again?? @sick shale

[sick shale]

No information

[night cloak]

@sick shale Finally, you are the best Moderator! You answered all things in my head 😄 thank you I hope they will DQ

[severe drift]

Can someone tell me how recall works

[smoky vigil]

@sick shale my region is not changing to pakistan. having a error. is there is any solution?

[sick shale]

Recall event?

[severe drift]

@sick shale yes

[copper stag]

Is there any way you can find FB account linked to a particular PUBGM ID?

[sick shale]

Please try asking in Pakistan server, refer to subpoint 3.1 in #735483472432594994 for the link.

[sick shale]

No

[sick shale]

Players who have not logged in for 28+ days and their account level is 15 and above are eligible for the recall event.

[severe drift]

@sick shale yeah but explain it as if u explaining it to a 40 yo

How do I gain points

[sick shale]

Recalled players will help you to gain points by using your invitation code and competing the missions, @severe drift.

For further information:

[astral escarp]

I have problems on my 2 accounts since seazon 11 and no one from the staf has ever helped me solve it, the game chat is totally useless. I had to lend a friend's account to give reason to my problems regarding my 2 accounts moving super slow and the commands respond very slowly. Can you help me?

[sick shale]

Couldn't understand your issue

[astral escarp]

The game responds very slowly to commands and the peronage along with the view is not fluid

I have reported the problem here on the server several times but nothing has ever been solved. 😣

[exotic bramble]

Hello, my account was blocked, I did not use cheats, it seems to me that this is a mistake. Can you help me in any way?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic bramble.

[astral escarp]

First ID: 535812117 According to id: 5660601879

[half sapphire]

Does anyone's PUBG Mobile keeps crashing. Started crashing about 30 minutes ago. Everytime I open the app it loads a bit then crashes.

[ancient rampart]

My account has been hacked. All data linked to the account, including Gmail, have been changed. The account has been banned and I cannot log in via Facebook Because the person who hacked my account unlinked it. The account name has been changed and most of my friends have been deleted. I cannot recover the account. . I just want to recover my data. I want to unlinked Gmail and Twitter. Just linked with my Facebook . I have paid a lot of money into this account. please help me and reply I can prove to you that this account is mine in any way .I've been playing since 3/12/2018. And thank you for your attention

My id /‪5281071852‬

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @half sapphire.

Please contact the customer service for further assistance, @ancient rampart.

[ancient rampart]

I contacted them and no one helped me

[half sapphire]

I tried all of those. I have over 60GBs of storage free. And my device is Redmi Note 8 Pro. I even tried clearing the cache, restarting my phone, etc. And it still doesn't work.

Android.

[elfin canopy]

Nevermind. I read the above message just now.

[celest shadow]

Do you have your Android Webview System application updated to the latest version, @half sapphire? If you are unsure, you can check by searching the application name on your Google Play Store.

[half sapphire]

Yes it's up to date.

It loads up to that screen and then crashes.

[elfin canopy]

Could you try updating your Google Chrome App, @half sapphire?

[half sapphire]

It's updated to the latest version also.

[elfin canopy]

What is your region?

[half sapphire]

Guyana, South America.

[night cloak]

@elfin canopy

[elfin canopy]

Please post about it along with a video clip and your details in #old.

@night cloak, contact any administrator privately. This is not the right channel.

[night cloak]

problem

[tidal wasp]

He can't join the right channel wdym

[devout hearth]

When will the qualified teams of the semi finals of the all talent be announced

[elfin canopy]

"Privately" means DM.

Do not send unrelated messages in this channel.

[night cloak]

when is 1.4.0

[wispy zinc]

I am logged in but the server is not responding every time!
I checked the internet, but the signal was strong, I followed all instructions, and the problem was not resolved. Help is being delayed.

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

this year?

[sick shale]

When weekly matches end.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[wispy zinc]

I am logged in but the server is not responding every time!
I checked the internet, but the signal was strong, I followed all instructions, and the problem was not resolved. Help is being delayed.؟

[half sapphire]

Already posted something before. I have to wait 5 and a half hours to post the video.

[elfin canopy]

You can edit your message. Add a link to the video.

[half sapphire]

Okay.

[glad steppe]

epic pubg moment

[celest shadow]

Feel free to use #media, @glad steppe.

[celest shadow]

Can you please provide the following details?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[glad steppe]

he’s done this multiple times

i know a few that has been scammed

i’ll try get his numeric user

not sure what device, the country i’m not sure either

[stiff tapir]

Hi need help

I'm not able to login to my old account in bet version

How to get to my old account ?

[grim swallow]

Dear concern,
I am facing very weird issues as below:
1 My server has been automatically changed from ASIA server to middle east even though I never changed it. When I logged in at 04/11/2021 around 00:37 hrs. I found out this problem.
2. I am missing 400 UC,I had 401 UC(Last time I checked prior to this incident was 04/11/2021 12:08 hrs.) now I have only 1 UC.
3.All my friends (in game) are gone.

[night cloak]

I heard that it will be Godzilla pet, will we be able to win it for free

and whether we will be able to collect caracter vouchers free

??

[sick shale]

No information

[sick shale]

Please check your linked social media accounts, looks like someone else has access to your account.

[night cloak]

👍

[sick shale]

You can't because it's not possible to link a social media account on the beta version app, therefore account data isn't saved.

[unborn gull]

So every time I reinstall beta I'll need to create a new guest account?

[pine thicket]

Hello

Every

One more hacker caught

Anyone report him and ban his Channel

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pine thicket.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped acorn.

[patent moat]

When will 90 fps be on the Samsung Galaxy S21 Ultra on the Snapdragon 888 version?

[raven summit]

Hello
Is the ranking correct or not?
Why is our score 136?

[mortal apex]

No information regarding that. Feel free to share it in #old.

[sick shale]

Only the best 6 matches count.

[raven summit]

🥶

[quaint mountain]

Help me

Heeeeeeelp me

[raven summit]

If I had a stroke
The reason was because of what you said
My heart broke:broken_heart:

[quaint mountain]

My account was hacked by a hacker the second time he stole all my work and my Twitter account was stolen unfortunately I do not know how to do I want from you to secure and protect my account I have been playing games from the year 2018 and exhausted until I reached this stage of progress on you to help and not give up the people related to the practice The game I ask you to kindly and quickly unblock the account and secure it and give me compensation for stealing all this money and thank you for your honor

[hallow gulch]

Please contact twitter support to recover your account.

[quaint mountain]

The hacker does not use the other linked account at the same time

All Twitter account data has been changed

[hallow gulch]

We are unable to assist you with account related issues. Though, Follow the instructions provided below with customer support in order to regain access to your game account.

[cunning crest]

can someone send me the gameloop.exe file ?

it got deleted by by av

[quaint mountain]

I did that to stop talking to me

[hallow gulch]

Please ask in #emulator-support.

[quaint mountain]

I want a solution to this problem

[hallow gulch]

Please note that we are not affiliated with the in-game customer support, everything account related can only be solved with customer service. Your understanding is much needed.

[quaint mountain]

I know that, but I mean the assistant

[eternal arrow]

Someone help me
Hacker linked his 3rd email link on social media how can i unlink his 3rd link?

Please help i still have both of my socials connected and safe

[raven summit]

The video review section has bugs
Shows the name of the gamer, etc ...

[eternal arrow]

That's not fair why add some option which you can't unlink or remove later 😑

We can unlink twitter gmail facebook why not 3rd Link

I still dont know why they have introduced 3rd link it is just waste 🗑😑

[celest shadow]

We recommend that you have this issue reported in #old, @raven summit. Thank you.

You cannot unlink your e-mail or phone number at the moment, @eternal arrow. This feature may be made available in the near future.

[eternal arrow]

Any idea how long it will take to get a unlink option in coming future?

Alright 👍

[celest shadow]

Please remember that the e-mail/phone number link feature is still in its beta phase and is not complete. Players may face certain problems when using it, and some features are currently unavailable. Should you have any concerns, please contact the customer service in-game. Otherwise, you may submit your feedback in #old.

[raven summit]

Many times you say it will come in the future but it has not come yet !!

[hallow gulch]

We've suggested that you recover your twitter account, by doing that you will regain access to your PUBGM account which seems to be a solution.

[celest shadow]

The developers has not implemented this feature yet, you may use #old to relay your suggestions for the game. Thank you.

[quaint mountain]

I don't know all the data has changed and it has been linked to another Gmail account

[wide garden]

can i unlink my account from email ?

[topaz rapids]

how can i report a player for racial and xenophobic slurs

[wide garden]

help me plz someone link my account to his email, can i remove this email link??

[hallow gulch]

Unlinking the Email login method is not possible yet.

[quaint mountain]

The only solution is to hack the hacked Twitter accounts and completely close it

[hallow gulch]

Please report them in-game.

[wide garden]

@hallow gulch plz help me hacker stole everything from my account how can i unlink his email or phone number from my account?

[night cloak]

Just why

[storm flume]

Please contact the customer service for further assistance, @wide garden.

[dark orbit]

Hi

@wide garden hi

[wide garden]

hi

[dark orbit]

Can i ask something

[wide garden]

ys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dark orbit. Remember to read through #faq before asking questions in the support channels.

[dark orbit]

Ure a supporter right?

[hallow gulch]

How can we assist you?

[wide garden]

no

[dark orbit]

Im ask8ng about kr version

Is it will be ended?

[hallow gulch]

We only provide support for the global english version of PUBGM.

[dark orbit]

Ikr im just ask8ng no more

[wide garden]

i contact customer service many times and no solution, plz help me

[hallow gulch]

Please ask in #pubg-mobile.

[wide garden]

@hallow gulch plz help me hacker stole everything from my account

[hallow gulch]

We are not able to assist you with such, please try again as only customer support are able to help.

[digital raven]

What can i do if my account has been hacked ?

@vagrant tulip the hacher created a third party band for my account

[fast night]

when i will get country region title

i am in top 100 rankingv

[sick shale]

Monday, 01:00 UTC

[fast night]

mean after how many hour from now ?

1 ?

?

[sick shale]

From now? 26 hours, today is Saturday

[hallow gulch]

It's still Saturday, 11:08 PM in UTC. So it's 26+ hours away.

[sick shale]

What kind of noises?

Are you sure it happens only in PUBGM?

And only when speaker is on, right?

Can you try lowering speaker audio from settings

[frigid vector]

Hi, my account was banned and I'm getting an email error, is there someone in charge here ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid vector.

[novel jasper]

@lime juniper help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @novel jasper. Remember to read through #faq before asking questions in the support channels.

[devout cloud]

Sorry wrong I need to go to discord support

[reef mauve]

my account has been temporary frozen due to abnormalities detecty in your emulator

what is solution of this?????????

????

what should i do now?

[dense elm]

everytime i try to post in pubgm reddit it says my post was removed right after clicking post.

i always ask genuine questions and i am never vulgar.

[storm flume]

You can now access #emulator-chat and #emulator-support, @reef mauve. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @reef mauve.

[quartz falcon]

I reported in feedback-bugs but just realised support might be more suitable. My team and I participated in the all talent championship but we didn’t get any talent coins from a few of the matches (2 matches last night, a few more in the first 2 weeks), it’s getting to the point where we might not be able to redeem the reward we want cuz of the missing talent coins. Please help!

[stone moss]

Anyone plz help me

[night cloak]

Yes?

[stone moss]

I can't play tdm my tdm is stuck

[sand bobcat]

I been banned for no reason and contacted customer support and no response filled out the file complaint

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand bobcat.

[night cloak]

@stone moss Stuck like?

You can enter other modes?

[stone moss]

@night cloak I mean my teammate can play but i can't