questions

[alpine belfry]

I got the two connections, the twiter is the thief

[sick shale]

@steep ivy Usage of VPN isn't recommended

[storm flume]

Please contact the customer service for further assistance, @alpine belfry.

[alpine belfry]

I contacted and transferred all the necessary information.

I dropped everything from the shopping receipt from the play store

[night cloak]

no facebook account id @rebel

[sick shale]

Be patient and follow their answers please

[alpine belfry]

How many days does it take to answer?

[night cloak]

but it still seems

@sick shale

[sick shale]

It takes time to review and verify validity of the information you provided. Recovering hacked accounts may take up to 90 days.

[sick shale]

Please contact customer service for further assistance

[split narwhal]

@sick shale
Hello after Karakin come, i am facing ranking problem, me rank was 1207 yesterday and today it not shows , even i restarted but same it shows unranked
What is going on this 😤

[alpine belfry]

I understand. Thank you for your interest, good work 🙏

[night cloak]

Where can I go to customer service? @Rebel#0434

[sick shale]

It could be due to a suspicious activity was detected on your account, therefore you will remain unranked until the investigation period is over.

[sick shale]

From login screen, click on Help at top-right

[night cloak]

Olay thanks

[split narwhal]

How it is , how i recover my rank, i am pushing in duo and so hard pushed , why it shows and from where unranked for what reason

[sick shale]

I told you, you will be ranked when the investigation period is over. You can still earn rating points by the way.

[tight herald]

Hello i need help my acc is hacked

[storm flume]

Please contact the customer service for further assistance, @tight herald.

[restive hatch]

Bro how do I enter in the beta testing now

[split narwhal]

What is investigation period and how i check its period??
@sick shale

[restive hatch]

I want to enter in beta testing for new godzilla mode

Anyone?

[sick shale]

Please contact customer service for further assistance.

[sick shale]

Go to Events > Recommended

Generate a code and it'll redirect you to the download link.

[restive hatch]

It isn't working

It says unable to generate code

[sick shale]

It's not available to all accounts, try again later

[storm flume]

You can apply for the PUBG MOBILE beta program here, @restive hatch:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[restive hatch]

😔

[night cloak]

Not login 😫

Helppp

[fallen needle]

Please help I am about to lose my mind. I spent 2 days trying to solve this issue. I was kicked out of my account suddenly and couldn’t log in back i keep getting this message

[mortal apex]

Could you please elaborate, @night cloak?

[fallen needle]

I have the latest version btw

[mortal apex]

We cannot do that much here. I suggest you to wait till they release the 1.4 version.

[fallen needle]

💔

So i have to wait months

[mortal apex]

It will be rolled out in May.

[fallen needle]

Thanks for this info

I almost lost hope

[mortal apex]

You are welcome!

[wind apex]

Hi
I cannot register to my account due to the game update and I have updated it

I have a screenshot but in Arabic

@mortal apex

[night cloak]

@mortal apex When I log in with facebook it says create a new account dm can you come?

[mortal apex]

Feel free to join PUBG MOBILE Mena server here on Discord for further assistance, @wind apex:

https://discord.com/invite/pubgm-mena

[mortal apex]

You can ask us anything, here in this channel.

Could you please provide a screenshot of it, @night cloak?

[night cloak]

Oke

@mortal apex

[minor delta]

anyone here need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @minor delta. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Tina

[feral forge]

please wait a moment. @night cloak

[night cloak]

Okey

[olive dove]

Is your account connected to any social media platforms other than FB?

[chrome dust]

When will 1.4 beta release?

[olive dove]

We do not have specific date, but mostly before the next season which is going ti be around mid of may.

[night cloak]

Yes@olive dove

but i don't remember

[olive dove]

Do you mind logging in from the other social media and check if FB linked or not?

The video that you shared shows that PUBGM has been granted permission to access info in your FB account, yet It does not proof that your in-game account is linked as maybe for any reason it got unlinked.

[night cloak]

what can I do

[olive dove]

log in with your other social media linked account.

[night cloak]

I do not remember

[olive dove]

Sadly, this is your only option, you may try to reach out to in-game customer support for further assistance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[iron basin]

@clear spindle the trajectory of sticky bomb is less

It's not like grenades

It needs to be fixed then

[clear spindle]

Provide a video recording of the issue.

[night cloak]

Pff

Helppp

Off

[olive dove]

you have been answered already.

[night cloak]

Account gg

my efforts are gone

[idle bridge]

Here is my issue.

My account was linked to my Twitter and my Facebook. I had no email linked to my account.

My Facebook account was hacked. The hackers got into my PubG account through hacking my Facebook.

When they were in my PubG account, they linked their own email to my account.

Now they have free access to my account and it logs me out everytime they log in.

What can I do? Any help?

[storm flume]

Please contact the customer service for further assistance, @idle bridge.

[craggy pewter]

^^Customer service doesn't help him

[olive dove]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[raven solar]

Yesss

[polar marsh]

Please refer to the private message from @polar marsh for further information, @delicate marten.

[rancid pagoda]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear todo or use external materials and that i play clean play and I make very careful to comply with the terms and intgrity of the game.

I ask to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id: 5425421089

The name of the account user: أكعد父لك

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid pagoda.

[pine hamlet]

Hello, is there any authorized person? I can get support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pine hamlet. Remember to read through #faq before asking questions in the support channels.

[pine hamlet]

how do i install uc on pubg mobile vietnam version

[hasty pebble]

Where is Vikendi map 😭

[feral forge]

it is replaced by the new karakin map.

[hasty pebble]

😭😭

[pine hamlet]

@vagrant forum @onyx dagger @torpid quail how do i install uc on pubg mobile vietnam version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pine hamlet.

[dim terrace]

your account has security risks why ?

[pine hamlet]

@storm flume Which site will you take me to for help in Vietnam?

[hasty pebble]

@storm flume why is here have scammers?

Wait for foto

[pine hamlet]

@vagrant forum can you tell me pubg mobile vietnam help site

[vagrant onyx]

@hasty pebble scammer like what ?

[hasty pebble]

Wait foto

[vagrant onyx]

I think you have to bypass the security check

Its happen to many people

[vagrant onyx]

I just don’t know what you mean

[hasty pebble]

He want to i give pass and emai

Email

To buy me royal pass

😂😂

[hallow gulch]

Please report scammers in #discord, make sure to include evidence.

[vagrant onyx]

Read this message #news message

[hallow gulch]

Scamming in-game or here on discord?

[hasty pebble]

Thx

[vagrant onyx]

Vekindi map will return @hasty pebble

[hasty pebble]

On discord

[vagrant onyx]

👍🏼

[hasty pebble]

But for pubg

[hallow gulch]

I see. Please proceed with what i said above.

[hasty pebble]

Okk

[vagrant onyx]

If the user on this server report in #discord
If its outside this server you can block the user or report to discord

[hasty pebble]

Ok i will

he deleted the message

But i have foto

[hallow gulch]

Please send this in #discord.

[hasty pebble]

Kk

[topaz barn]

Any admin can tell me how to fix this

[night cloak]

Maybe wrong Password ?

[mortal apex]

You may try it later, as the system could be busy.

[night cloak]

Guys my vehicle exit button is missing. I cant get out of it. What shud i do? The exit button is not superimposed in the control layout either

[mortal apex]

Try to change your DNS (please refer to subpoint 4.3 in #faq on how to do it) or you can try use a different connection.

[topaz barn]

Password is not wrong just I have been having this issue today maybe coz new update it was

[mortal apex]

Domain Name System.

[night cloak]

How did he solve??

[mortal apex]

As i mentioned above, you may try later.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[topaz barn]

I will I hope it will not be same result thank you @mortal apex

[tight herald]

Hello i need big help,my acc is hacked,i don t have acces on my fb and insta 😭

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @tight herald.

[night cloak]

Someone trying to access my pubg account. How can i unlink my email address? i have all necessary information.

[hallow gulch]

It is not possible to unlink an Email as for now. You may contact customer support for assistance regarding such.

[subtle tusk]

Hello, I accidentally changed the server, can I somehow contact support so that they can help me change it? Not to wait 60 days

[feral forge]

unfortunately you will have to wait for the cooldown to be over, that’s the only way.

[edgy salmon]

I can't change the country because the country change button didn't appear in my account.

[hallow gulch]

If you do not have the option, that means you can't change your country.

[edgy salmon]

😩

Please help I have a problem
I cannot change the country permanently in my account, because the change country button does not appear in my account

Please help me. I only want to change the country once

[edgy salmon]

Reason

[hallow gulch]

Due to applied laws that will not be possible. We hope you understand.

[spark galleon]

Sir I want to change my reging

[celest shadow]

For your information, accounts that are created in the European Economic Area or EEA for short will not be able to change countries or regions at will due to the GDPR law, @edgy salmon. You may browse the Internet for more information in this regard, we hope you understand that there is nothing that you or anyone can do to change this.

[hallow gulch]

You can do so via your basic settings. In case you do not have the option, please refer to what the admin said in the message above.

[edgy salmon]

Can't I change it only one last time or talk to someone who helps me? This topic annoys me very much, and I am an old user of the PUBG Mobile game

[hallow gulch]

You have been answered by the admin already. As mentioned, there is nothing we can do as it's out of everyone's reach.

[high frost]

How to get mystic items while opening crates?

i have 100 classic crate coupons

[jade moat]

I want to transfer my data outside the European Economic Area Note that I am not present in the countries Please solve this problem Many events and offers do not appear on my account

[storm flume]

Please do not use languages other than English, @spark galleon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[edgy salmon]

Another question Why can't I play the Bonus Challenge on my account? Will it be available soon? Please help

[hallow gulch]

Receiving mythic items is built around luck, there is no methods/tricks to obtain them.

[edgy salmon]

Another question Why can't I play the Bonus Challenge on my account? Will it be available soon? Please help.

[spark galleon]

Whenever I try to Change my region it says parameter error 1 need help

[edgy salmon]

Pixel please answered

[hallow gulch]

Bonus challenge is a regional event, if your account is among the countries available then you should have it.

[clear spindle]

Country?

[high frost]

it is only available on friday,saturday and sunday

[spark galleon]

I want to change my region back to Pakistan

[jade moat]

PIXEL Please answer my question

[clear spindle]

Contact the PUBG MOBILE Pakistan discord server, @spark galleon link to the server can be seen in #735483472432594994 sub point 3.1.

[jade moat]

I want to transfer my data outside the European Economic Area Note that I am not present in the countries Please solve this problem Many events and offers do not appear on my account

[edgy salmon]

I cannot know in which country my account is located

[hallow gulch]

That is not possible considering the case you have.

[hallow gulch]

Unfortunately, we do not have a list which shows us the countries available. If you do not get the event within some time, then your account is not qualified to have the event due to your region.

[jade moat]

Why how does a company that can not solve this problem this problem error by you

[hallow gulch]

Please note that we are not affiliated with the support team in-game. For further information regarding your issue, you may contact customer support.

[night cloak]

i want to unlink my 3rd linked email which was hacked..how can i do that??can anyone help me?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[lucid solar]

Dear pubg mobile support i swear i got banned today 10 years without any reason i am playing since season 4 with my account and i swear i ve never used any kind of hacks . i always get killed because of the hackers in the game and i always had hope that the pubg anti cheating will get rid of them and i kept playing so now that what i get for giving a lot of my time to this game getting banned for no reason ....
My ID : 5267056215
email : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid solar.

[golden kelp]

Please fix the bugs of Karakin Map. I was unable to pickup Weapons in this map. I played 4 Mathces in every match I faced the same issue. please fix this asap.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @golden kelp. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please report them in the game, @heavy sparrow.

[heavy sparrow]

Is there is any actions will be taken @celest shadow

As I have the evidence

[celest shadow]

You may report the player in question in the game via their profile, @heavy sparrow. Select Report > Verbal abuse.

You will need to wait 60 days before you can switch to another server, @night cloak. This was clearly mentioned and displayed before you switch to another server. Please be careful next time.

[junior mountain]

Hello .. Two days ago my account is classified and I don’t know the reason, and I’m sure that the band is 100% wrong ... and I don’t play with Hack or be activated Hack with my account .. I want to contact the company and this account, please reconsider my account
MR 丨 B͜͡OSS〆
5242070360

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior mountain.

[celest shadow]

This new system is implemented to ensure that you experience less network lag and have a more stable and better gaming environment. Thank you for your understanding.

[night cloak]

M y Account was hacked what should i do?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I send e mail

2 adress

But no answer

This Hacker Play With my Account

Here Nobody Cares

[thorn helm]

my pubg mobile ID has been hacked can do anything?

[tight herald]

Me to

[feral forge]

how was it hacked? do you still have access to your login methods? @tight herald @thorn helm

[thorn helm]

my pubgm account linked with my gmail and my gmail is hacked i cant recover 😦

[feral forge]

already contacted the gmail support?

[tight herald]

I now how. I l buy uc in midasbuy,after 20 mins i don t have access o my fb or insta

I was contacted all but nothing

[thorn helm]

how to contact?

[tight herald]

Only robot answering

[feral forge]

refer to 2.8 in #faq. please try to recover your account first.

[feral forge]

you may also refer to 2.8 in #faq. try to regain your access to your linked methods.

[tight herald]

I found yesterday my acc in malaysia it s selled

I think no way to get back my acc

[thorn helm]

nothing working hacker changed all my details

[feral forge]

have you already contacted them? give it a try, because there’s nothing the in game customer service can do if you do not have access to your only linked method to the game.

[night cloak]

godzilla vs kong mode release date?

[feral forge]

we do not have information regarding that, keep an eye on #news.

[cold rune]

any way to transfer kr/jp build account to global/local build version?

[feral forge]

unfortunately, no.

[cold rune]

why not

[feral forge]

due to privacy and laws. @cold rune

[hallow cairn]

Hi is there any way to reduce lag in pubg mobile?

When facing enemies there is a huge frame drop and lag that's making my aim and movement worse

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @hallow cairn.

[honest hamlet]

Hi is there a way to leave your crew although it says the crew is locked?

I want to leave the crew challenge

[feral forge]

Is your crew registered in the All-Talent Championship?

[honest hamlet]

yup

only last week though

havent registered for this week

i need to leave my crew to join my friends

@feral forge

[night cloak]

Do u have android?

[maiden crater]

changed name and trying to change again it give 14 characters knowing that its less than 14

[olive dove]

Some characters take more space, only regular characters [A-Z, 0-9] are of a one space.

[maiden crater]

🥲

[cold rune]

what laws

[honest hamlet]

@feral forge when you find out please ping me or dm me thanks! 🙂

[olive dove]

Both versions are published by different entities, which have different privacy and user agreements.

[feral forge]

will get back to you soon! sorry for the inconvenience.

[hallow cairn]

@night cloak yes I use android

[cinder spade]

Why realme 7 didn't support 60 fps

[clear spindle]

The processor ain't capable for that.

[brave steppe]

Are they dropping m416 the fool again??

[clear spindle]

We do not have information regarding this. Keep an eye on #news & in game.

[buoyant hedge]

yo does anyone know how to download the beta version for pubg ios

[storm flume]

You can apply for the PUBG MOBILE beta program here, @buoyant hedge:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[feral forge]

hello, @honest hamlet. if your crew had registered in previous matches, then you won’t be able to leave the crew until the All-Talent Championship is over unless your crew leader removes you, so maybe you will have to ask your crew leader to do that for you.

[tacit ether]

They can ban my account for 10 years, a hacker took my account and took away all kinds of access to it, I can't enter it. This is the ID: 5455167950. F4Ł ・ TERROR

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit ether.

[scenic lynx]

Is there a separation of lobbies of Pakistan? I live in Dubai and its hard to find a match with 20 ms with my Pakistani friends, Before the Pakistani green ping servers thingy happened there was a single server but after that there are 2 which is 1) Pure Pakistani lobby which is for players playing in Pakistan and 2) UAE +Pakistani lobby which is for players which have a player living in UAE or other country with them

[clear spindle]

Would be better if you ask that in Pakistan Discord server.

[solar lotus]

What is this glitch .we are mostly suffer from this please fix it

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @solar lotus. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lofty locust]

Hey, what ?? I wanted to shoot to enemy but he run too fast and I cant even shoot him

[rain portal]

my accoun is hack help me to recovery my account

[night cloak]

Do u have 4x mssa on?

[lunar aurora]

any mini youtuber who want to play with me on eu?

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @lunar aurora.

[rain portal]

how Fix this problem

[hallow gulch]

Please wait for the next update to fix this issue.

[rain portal]

how many time

[lofty locust]

@hallow gulch what is this

[hallow gulch]

We're expecting an update in the near future.

[near hornet]

My account is hacked and I want a solution

[storm flume]

Please contact the customer service for further assistance, @near hornet.

[hallow gulch]

One minute please

[night cloak]

Is beta closed?

[night quartz]

What is the reason why Crew Challenge says there is a security problem while doing security checks before entering the match.

[strong portal]

There is no beta test invitation at my recommended events. Is this a bug?

[night quartz]

?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @strong portal:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

Please refer to this channel's pinned messages for further information, @night quartz:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hallow gulch]

Please report cheaters in #cheater-reports.

[hallow gulch]

You have to pass the security check in order to compete.

#questions message
Refer to this message for further information.

[clear spindle]

@serene field No advertising.

[serene field]

Wym

Whatever bro

[clear spindle]

Read the #735483472432594994 if you haven't.

[lofty locust]

I dont know his nick name and ID

[vocal eagle]

hi ♥

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vocal eagle. Remember to read through #faq before asking questions in the support channels.

[drifting harness]

Hello Sir.
Character ID - 5227174918
Nickname - 丂HREEMANīSs
Today My Account Banned Without Any Reason Please Check My Account And Help Me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting harness.

[clear spindle]

Report him via in-game.

[vocal eagle]

pubg

[honest hamlet]

alright thanks but im the leader lol

[peak grove]

can I buy uc with apple giftcard?

[empty turret]

@open tulip edo grapse

Guys, does gfx tool considered as 3rd party?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @empty turret.

[mortal apex]

Sure you can!

[peak grove]

how tho..

that’s the main question

[lavish spindle]

Hello
Character ID - 5301207063
Nickname - 1sXARITO
Today My Account Banned Without Any Reason Please Check My Account And Help Me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lavish spindle.

[mortal apex]

You just have to put the code that you find in the card, via App Store. Make sure that your CC is not connected in-game.

[peak grove]

but when I try to buy it it says “link your credit card”

[turbid saddle]

Can I join a match in crew challenge with only 2 of my crew?

[mortal apex]

First of all, you will need to go in Managed Payments. After that try to click on Mobile Number, and scan/put manually your code.

[peak grove]

aight thanks

[mortal apex]

If the problem still persists, feel to write us here, @peak grove!

[jade nest]

Alternatively try this.
Go to Settings > iTunes & App Store.->Tap your Apple ID, select View Apple ID, enter in your password when it asked.-> Tap on the Payment information, then select the payment type that you prefer

[swift creek]

Hi everyone, I have a question, how would one get API access for the data of the matches and players?

[peak grove]

Alrighty

[jade nest]

If your crew has minimum of 4 players in crew then yes you can play the matches with 2 players during the game time.

[celest shadow]

There is no public API for PUBG MOBILE.

[swift creek]

I know there is not public one, but what do you need or what is the procedure to get access to that?

[celest shadow]

If it is not public, then no one will be allowed access for it.

There are no procedures or form to apply to gain access to such a thing.

[swift creek]

ok get it, no way to apply

[frank bough]

Anyone here

EASE

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frank bough. Remember to read through #faq before asking questions in the support channels.

[empty nacelle]

Hello my friend got banned 🚫 and can you help him?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty nacelle.

[lunar fossil]

Hello

My account got banned today for 7days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar fossil.

[gentle bluff]

@frank bough ask here

And be patient for a reply.

[rough cargo]

Question: I had 5,000 UC and I'm 100% sure I was sleep walking or doing something and I spent it. I don't know what I spent it on. Is there anyway CS in-game support can tell meM

Question: I had 5,000 UC and I'm 100% sure I was sleep walking or doing something and I spent it. I don't know what I spent it on. Is there anyway CS in-game support can tell meM

I know I'm the only one on the account for sure. But I'm just curious what I spent it on.

I know I'm the only one on the account for sure. But I'm just curious what I spent it on.

[simple cairn]

Yea that happened to me too,I lost like 60 tho

I didn't remember buying anything

[mortal apex]

Unfortunately there's no way to get a refund.

[simple cairn]

Rip

[mortal apex]

Sure, how can we help you?

[night cloak]

@rough cargo You can try to contact the customer service and see if they can give you a list. But it is highly unlikely.

will you add VIKENDI back 🥲

[rough cargo]

I don't want a refund.

I just wanted a list but alright thank you.

[hallow gulch]

Yes, vikendi will return in the future.

[night cloak]

😚

[rough cargo]

I know I spent it it's just like what did I spend it on you knowM

It's like you got drunk and forgot you bought anything.

[barren pewter]

PLEASE

[celest shadow]

We are unable to provide assistance if you do not state an inquiry, @barren pewter.

[barren pewter]

I play pubg but it showing your device not supported

[night cloak]

@barren pewter What’s your device, sweetie?

[barren pewter]

SM-T258

[night cloak]

@barren pewter 2016 Tab A 7.0, unfortunately, doesn’t support the game. Feel free to try our lite version of the game which is compatible.

[tawny basin]

Hey!

Typing for someone from my community...

It seems more and more people are getting their account stolen nowadays,
Is there a way for them to reach out to PUBGM & prove they are the rightful owner of their account knowing they invested a lot of money with their credit card (proofs) over the years on that account?

[night cloak]

Someone Hacked my Account what should i do?

@tawny basin Yes. They can directly reach out to the customer service via the game settings to recover access to their account. But if the person(s) compromised the accounts use cheat - the accounts will remain banned.

@night cloak Your best bet is to contact the customer service via the game settings.

[barren pewter]

@night cloak you try to contact with gmail

[tawny basin]

so if the account only got linked to a random new email in the past 48h and it didnt get used for hacking they shall be ok?

[rough cargo]

Do you guys want the link to the marketplace where they sell majority of the accounts?

@night cloak

Or are you aware of it

[night cloak]

I tried contact custumer service but not answer from any agent

Right. But the user need to provide proof of ownership - some questions the support will ask, @tawny basin.

[tawny basin]

Thank you

[night cloak]

I answer With prinscreen from buyng uc

@rough cargo Very much aware but it is not always easy to detect if the users are selling their own accounts/ accounts they have compromised from innocent players.

They can See My e-mail Adresse

They stole my Account With Facebook

[rough cargo]

Ah makes sense.

[night cloak]

@night cloak They will reply you within a few hours to a few days. And, make sure not to share your information in the public channel. Unless you want to get hacked again.

@gusty thicket Please use #cheater-reports. Make sure to mention Error.

[gusty thicket]

Oky

[pure zephyr]

Im going to go apesh*t with the whole auto-support and it's so much more efficient.
Long story short my twitter account was wrongfully suspended and wont be restored so now I no longer have access to my twitter account that i used to log into pubgm and the whole auto-support thing tells me to "Just log in and change it"
Getting real tired of this crap what do you guys know that i can do.

[night cloak]

@pure zephyr If that was the only login method you linked, unfortunately it is not possible to recover it. You will need to get in contact with Twitter support.

[rough cargo]

I have another question.

[pure zephyr]

Twitter took a month to respond just to say "F you"
I did nothing wrong and then when I made a new account it was locked in the first hour of it being active

[gusty thicket]

It says me to add username and user id.. Which I don't have . I have just the video link which is going live

[rough cargo]

In this spillage of losing my 5z000 UC I changed my name. I'm not sure what time I changed it.

Does the 24 hour reset happen at the same time as conquer resets or when the name was originally changed.

[lofty parrot]

The SA server on the emulator, is almost playerless due to the amount of hacking. To avoid that the SA emulator community stops playing, I recommend that you solve this as soon as possible.

Another thing is that you can only find one map, I recommend you to put random map in ranked mode.

[night cloak]

send the player's stream with channel's name and details to help the team track him

[woven rapids]

Hello how can you help myaccount Has been hacked they have access because they E-linked an email I want to unlink the email and link my email i have access of Game Center and Twitter i own both of them @lime juniper

[night cloak]

consent sending it in #cheater-reports

@rough cargo I’m not sure what did you mean by name change. But Conqueror tier resets at 00:20, while daily missions reset at 00:00 UTC.

@woven rapids For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@lofty parrot Feel free to use #old.

[rough cargo]

@night cloak I changed my name sometime after 2:00Am last night where I spent the UC I checked my phone stats for time usage.

Do I have to wait to 2:00Am to change my name again or can I change it at 00:00 UTC

[woven rapids]

@night cloak thank you so much ☺️

[night cloak]

You should be able to change it after 00:00 UTC.

[rough cargo]

Okay thank you

[hallow gulch]

Hey, how may we assist you today ?

[night cloak]

@hallow gulch What kind of help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[high frost]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @high frost. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Ok bro thanks

@high frost Aloha! How can I help you?

[high frost]

my account is unranked

i was on top 2000 till yesterday but when i opened it today it is unranked

[night cloak]

@high frost Please read 3.14 of #faq.

pubg mobile banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

I buy uc for may Account total 20.000

Euro

Did you not receive the UC?

This ich i buy in 2 year

I play from sesson 2

Could you elaborate the issue with the UC?

I tried but nobody answer

Pubg don te care

[pure zephyr]

Hope can I DM you regarding something when you're done.
Managed to figure out my fb account pass and found out that was also linked so I got my account so it isnt that.

[high frost]

can i do video review in website

[night cloak]

Oh I see. Your account was compromised. Remember, that it can take upto a few days for the support to help you, @night cloak.

[high frost]

like without opening in game

[night cloak]

@pure zephyr Sure.

@high frost Unfortunately, no.

[grave linden]

Someone said there’s is new redeem code. Anyone know about it?

[high frost]

don't know bro

[night cloak]

@grave linden Feel free to ask in #pubg-mobile.

[grave linden]

Nvm

[night cloak]

I wait

Whatt should i do..

@night cloak Waiting is the best solution if you have provided all the requested information.

[terse nebula]

PUBGM Why ??? My account is banned 5april2021"ID Details IGN:- Ti10×Derek Character ID:-516146253" i am playing my fare game and grinding for Esports .l want to Apply Unbanned my account please check my past gameplays and please brong back my id it is all about my future
<@&639889499718942720> @hallow gulch @torpid quail <@&481161015728406538>
There is so many hackers then why you guys are baning legit players
Please ban India no.1 mental DC gods hitu
Please unban my id in this
It took me 2 years of hard work in that id
Please help <@&481161015728406538> <@&639889499718942720> @hallow gulch @torpid quail @lime juniper

Please help @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse nebula.

[night cloak]

Hello,
I want to ask you a question, because I got today ban on my account for 10 years, the name of account: ҜҜҜOKҜҜҜ and ID:5363766946. I want to know the reason of ban I got today. I don't used cheats or something what is banned to use while playing and I request you to cancel my ban, because I didn't done anything wrong.
I would be very grateful for your respond and solving of my problem.
Sincerely: ҜҜҜOKҜҜҜ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[trim hinge]

@polar marsh how to add team logos on observer or spectator? like what we see in pmco

[night cloak]

Weee want VIKENDI back plisssss tomorow i need vikendi to be in game

Weee want VIKENDI back plisssss tomorow i need vikendi to be in game

[hallow gulch]

You may share your feedback in #old.

In addition to that, vikendi will be back in the future.

[celest shadow]

Those are special custom rooms only for official PUBG MOBILE tournaments.

[trim hinge]

i have 3rd party tournament permit from tencent.. they even provided me a 7 day tournament room card

[sharp umbra]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5321079167

The name of the account userジKAMERANジ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp umbra.

[drifting mesa]

hello same one can help me plz

[south rune]

I’m having an issue with my fire button. It’s only when I lean left that it will not work. 51257976476. iPhone 11 Pro Max United States

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @drifting mesa. Remember to read through #faq before asking questions in the support channels.

[hallow gulch]

Report it in #old please.

[quiet mirage]

could i get banned or suspended in game if i were to use an app that overlayed a timer while recording?

[lofty locust]

Hi, why I can’t switch Europe to any regions to see statistics/ranks in profile players?

It keep „Europe” region but I know he dont play europe but it’s Asia region so I cant switch to Asia region to see stats

[zealous turret]

I dont believe so@quiet mirage

[quiet mirage]

Okay, ty

[drifting mesa]

Perhaps there is a way to recover your account if it is banned

[zealous turret]

if you didn't actually use cheats or edit any in game files yes but if you did then they will never unban you @drifting mesa

[drifting mesa]

@zealous turret nope but i was play with same player use cheating so i baand with them maybe

[feral forge]

for now you can only view the statistics of your selected server, but if you have any concerns or feedbacks, feel free to leave it here in #old.

[night cloak]

Please help I spent 5 days trying to solve this issue. I was kicked out of my account suddenly and couldn't log in back i keep getting this message (edited)

[zealous turret]

what was ur account linked to@night cloak

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

Thank you

[sonic mountain]

I’m using IOS to play. My account is linked to my Facebook however I can’t log back in now after reinstalling it

[wind oxide]

Hello my account has been stolen and they unlinked both of my social medias but i still have the linked email what should i do

[hallow gulch]

Please wait for the next update in order for your issue to be fixed.

[storm flume]

Please contact the customer service for further assistance, @wind oxide.

[upper oxide]

hello, i want to know if you will put another time the fool m4 and teh outfit this month or the previous

pls answer

[hallow gulch]

We do not have such information.

[upper oxide]

ok, thank you!

[gloomy osprey]

When is the update?

[storm flume]

We currently do not have a specific release date for the upcoming update, @gloomy osprey. Once we do, we will publish further information in #news.

[rose vale]

This a visual bug?

[hallow gulch]

Please report it in #old.

[rose vale]

I saw it in video review

Ok I will

[young rivet]

Hi, don't know if my question can be asked here or not, but May I ask, after how many minutes of disconnect, you can't reconnect to the game anymore?

[rugged basalt]

When is next M416 upgrade skin coming out?

[sick shale]

You can rejoin as fas as you're alive, but you will be kicked if there was any data error, mostly happens when you switch to another network

[sick shale]

No information about upcoming events/crates

[rough cargo]

Can anyone explain why there is a server lock now and people are forced to certain servers.

[rough cargo]

But why do people who are middle east allow to join Na

When they have 600-700 ms

[sick shale]

There are no restrictions on servers based on your location.

[rough cargo]

There needs to be.

If you are going to lock the servers.

If not go back to the old system makes no sense.

[dense sandal]

Link for this command is old. It's v1.2 recruitment. V1.4 recruitment has opened yesterday, so update link :) (i know i shoud write this in #discord but i found this msg in here) Do you need link?

[sick shale]

Feedbacks are welcomed in #old

[jolly hemlock]

@lime juniper help buddy as there was a family issue on my home so i didnt opened the id some one has hacked my first link and then unlinked the second thanks god third cant be unlicked otherwise he would have done it too please help me sir..

[storm flume]

Please contact the customer service for further assistance, @jolly hemlock.

[jolly hemlock]

that takes alot of time and i dont have time cause i dont want my account to be banned by the hacker

[sick shale]

That's the only way, please contact customer service as soon as possible.

[jolly hemlock]

i have contacted it says it can take upto 60 days

buddy i dont have that much time i dont want my account to be banned it costs alot

[hallow gulch]

Please be patient, that's the least we can do.

[fallen flare]

It isn’t gonna get banned if the third one doesn’t do anything

[jolly hemlock]

how @fallen flare

what if he opens first one and uses hack

and the account gets ban

[fallen flare]

He cant

[sick shale]

We can't help with account related issues on Discord, only customer support in-game does.

[hollow grail]

hi can I report teamers with clear proof in cheaters reports channel ?

ok thank you

can I?

[sick shale]

No, teamers should be reported in-game.

[hollow grail]

ok thank you

[hallow trout]

Can someone tell me why my account has not done any illegal operations, why was it blocked? ? ?😫😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow trout.

[tawny condor]

Can anyone help me trying to login in with Facebook and keep getting can’t connect to server

I’m on iOS

It’s been like this for the past week

[sick shale]

Where are you from?

[tawny condor]

Lol I know relax

[tawny condor]

USA

[sick shale]

@rough cargo Do not send such messages again

[rough cargo]

@sick shale Sorry Rebel.

[tawny condor]

And it’s only with Facebook I tried Twitter and it works

[sick shale]

Have you tried to use a different network?

[tawny condor]

Yes I have I tried using different device diff wifi and even use a VPN

I don’t know what’s wrong with it

[sick shale]

What about the game version, Is it a regional one?

[tawny condor]

Uhm I download Pubg off my App Store

Is there a certain version I need to download

US App Store

I have tried YouTube’s vids but most are for android

I have iOS so can’t do much

[sick shale]

No, I thought you were using a regional version of the game. Please contact customer service for further assistance and use Twitter to login in the meantime

[tawny condor]

Yup just sent a email to official Pubg

Will have to play on my Twitter account for now thanks

[sick shale]

You should contact customer service via in-game settings for account related issues, Email is intended for general queries.

[tawny condor]

I have done both

[glass plaza]

How many socials can you link to a pubg account

[zealous mountain]

@sick shale I am getting false ban in pubg can u help me please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous mountain.

[night cloak]

How to invite people to my RP team

[storm flume]

Please refer to subpoint 2.3 in #faq for further information, @glass plaza.

[vague hare]

I hate that bot 🙁💔

I changed my server by mistake from ME to NA i can't play the game !! The ping is 690-968!!
Can you change it for me please?

[night cloak]

How to invite people to my RP team

[vague hare]

@night cloak just click the + and invite them 😶

[hallow gulch]

Please wait for the cooldown to end. There is not way it can be undone.

[night cloak]

Where is the + ???

[vague hare]

@night cloak dude u can search on YouTube ☹😶

[night cloak]

If I could find it on youtube I wouldn’t ask in here

[vague hare]

@hallow gulch you mean i will wait 58 days!!!
😭

@night cloak ok 😂😂

[night cloak]

No invite button

[sick shale]

Can you click on the (?) and see if there's a date of the invitations to RP teams?

[timid pilot]

I am getting false ban 2nd time can u help me please

[hallow gulch]

I'm afraid so, yes.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid pilot.

[night cloak]

It say 3-31

[hollow path]

I dont know why i can’t download the beta i have tried downloading it 3 times and it is the same thing

[night cloak]

That’s messed up

[hallow gulch]

Which was 9 days ago.

[night cloak]

@hollow path cuz of the Apple certificates

The problem is the certificates not your device

[hollow path]

Hmmmm why?

[sick shale]

@hollow path IOS update has not been released yet.

[hollow path]

Ohh

When is iOS update coming out ? @sick shale

[vague hare]

@hallow gulch I hate adding separate servers🙁

[sick shale]

No idea, soon

[hollow path]

Well thx for helping me man

[hallow gulch]

If need be, feel free to leave your feedback in #old.

[long rose]

how to fix this

i do nothing and this happen (ios)

[vague hare]

@hallow gulch oh yeah like they even care 🙁😂

[hallow gulch]

Please wait for the next update to fix this issue. For further information, please contact customer support.

[long rose]

but there is no update yet

[hallow gulch]

Everything provided by the community is well looked into, don't let such thoughts stop you from helping the game improve.

[vague hare]

@long rose allot of pp have same problem u need wate 1.4 update bro 😂

[hallow gulch]

Soon.

[long rose]

ahh okk thx for info guys

@vague hare @hallow gulch

i thought my accoun got hacked 😋

[vague hare]

@long rose not just you think that 🤭

Daet my English suks

[hallow gulch]

Your account has been accessed from a modified version of the game. In other words it sort of did. Please make sure to secure your login information before proceeding with regaining access to your account.

[thick girder]

How do I make my device stop restarting when I am playing pubg

[zealous turret]

what device @thick girder

and a full restart?

[thick girder]

Samsung galaxy tab a (2017)

Ye like it go to the page whe re it say my device name and the powered by samsung thing it like I pressed the restart button when I didnt

[sick shale]

Ask in #chat if the issue isn't occurred from the game

[thick girder]

Wat

[zealous turret]

I'm no expert but it seems like you're device has a issue @thick girder

its probably not the game

[thick girder]

Wat issue

It was running good before

[zealous turret]

not sure does it only happen when you play pubg

[thick girder]

But when I started playing pubg alot around the end of s16 it start the problem

Ye it only happen when I play pubg

[zealous turret]

is the tablet fully updated @thick girder

[thick girder]

Wat you mean by that

[zealous turret]

@sick shale ban him

hes cheating

[fresh basalt]

Hi

[thick girder]

Do you mean if i did all the software updates in am tablet

[hallow gulch]

Surely it has something to do with your device. You see, the game usually crashes which might debate whether it is the game or the device. However, in your case it has nothing to do with the game, @thick girder.

[zealous turret]

yes@thick girder

[thick girder]

O

I go check

It is it up to date

[sick hull]

I bought $50 of uc and nothing had appeared on my account yet I restarted my app and redownloded it and nothing

[zealous turret]

try to clear the cache of pubg in settings@thick girder

make sure not to hit clear data

[thick girder]

I have tryed that already like a long time ago and it not do anything

I both cleared date and cache one time and it still wont fix the problem

[zealous turret]

do you have another device or only the tablet

[thick girder]

Only the tablet

[storm flume]

Please contact the customer service for further assistance, @sick hull.

[sick hull]

I did and they not even responding back it’s been 4 days and no response from them

[zealous turret]

can I dm you something it might help but its 8 steps @thick girder

it will be to long to send here

[thick girder]

Sure you can dm me it

[hallow gulch]

Please be wait for CS to reply. It wouldn't harm sending a small reminder along the way.

[west tendon]

wow every game there is cheaters

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @west tendon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hallow gulch]

Take a look at subpoint 4.8 in #faq for a possible solution.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

Hello

[hallow gulch]

Hey, How may we be of assistance ?

[night cloak]

I want to cancel linking the third right phone number, how?

[subtle spoke]

Are we getting ower money back after stopping korean pubg ?

[hallow gulch]

Unfortunately that is not possible.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @subtle spoke.

[night cloak]

What is in any good solution?

[west tendon]

why my report is removed?

[sick shale]

Video evidence must contain a Numeric User Identification.

[west tendon]

what does it mean i already post it id vedio username

[knotty copper]

Hlw
Any squard need (supporter-assulator) player ..

[sick shale]

It must be displayed in the video

[hallow gulch]

Nothing as for now.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @knotty copper.

[tough leaf]

Hi

Pubg have any requirements To become pubg vip partner

[storm flume]

Please refer to subpoint 3.22 in #faq for further information, @tough leaf.

[tough leaf]

Bro

In faq 3.22 nothing can i found about my question

[sick shale]

Requirements for PUBG MOBILE content creation program, @tough leaf or partner title?

[tough leaf]

Pubg content creator

[sick shale]

@tough leaf No set requirements, the application form link can be found in #735483472432594994 community section.

[tough leaf]

Ok

Thank you

[rough cargo]

I have a question so I can inform my friend.

He heard that the KJRP version will not be available to him anymore because he isn't in Japan / Korea.

What happens to the account?

[storm flume]

Please refer to this channel's pinned messages for further information, @rough cargo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rough cargo]

No bot there is information about this -- I've seen it been answered before I just forgot where.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rough cargo.

[unreal grail]

How can I perches uc??

[sick shale]

In-game shop or from (https://www.pubgmobile.com/pay)

[unreal grail]

It's ban in india

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[hidden cypress]

So someone tried to hack me last night and fortunetly i was quick enough to change my password and all that suff
The person that tried to hack me, sent me a link with a false tournament and I was wondering if you can do something with it like ban it or something

[sick shale]

Where did he send you the link

[hidden cypress]

Discord

[sick shale]

Please report them in #discord with screenshots taken from mobile client.

If they're members in this server

[hidden cypress]

Question:when he almost got into my Facebook account i unlinked pubg from it and now after I changed my password and strengthened security is it safe to link it back?

[sick shale]

You need to go through your security settings on Facebook. Make sure it's secured first

[hidden cypress]

Trust me I did that like 10 Times:)

[mental egret]

Anyone help me here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mental egret. Remember to read through #faq before asking questions in the support channels.

[hardy ruin]

Beta invitation code

[feral forge]

check in-game Event->Recommended->Beta Test Invitation

[hardy ruin]

This option is not showing in recommend section

[clear spindle]

You might not be invited for the testing.

Check again later.

[hardy ruin]

I am invited

I downloaded beta version from that link

But when i restart the game

That option disappear

[unique burrow]

https://cdn.discordapp.com/attachments/480709104646750228/829344279264100402/image0.png

I met a bad bug

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @unique burrow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[mental egret]

Nadia can help me

[sick shale]

@mental egret State your problem please

[hardy ruin]

Test server option disappear

Plz help what should i do now

Is there any other way of getting invitation code

[sick shale]

No, try again later

[mental egret]

My account was banned and I did not do anything harmful. All I did is that I completely changed my data and then registered to play. After that, an account was banned, and I only have this account and I sent a support message 5 days ago. Please help me, please help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental egret.

[wispy hill]

Account stollen and they removed my fb link and email, what can i do?

[jade nest]

Do you have access to your pubgm account?

[wispy hill]

No i don't have access to my fb and they unlinked the email

So no i don't have access to my acc

[rigid canopy]

Your password was very easy or what ?

[jade nest]

@wispy hill If you don't have access to your account then it is not possible to recover your account.Not even in-game customer support can help you in that.

[wispy hill]

[spring abyss]

high ping asia server

[onyx dagger]

In every match, @spring abyss?

[timid scroll]

My account was banned and I did not do anything to jeopardize the game. I have been sending emails, chats, files tickets and no one replies

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid scroll.

[normal jackal]

Is it possible to get banned for using a virtual machine?

[spring abyss]

yaa about 4 matches redirect to indian server ping jump to 200 ms ussualy i got 20-40 ms Im playing in mobile btw fpp

[clear spindle]

It is better to use GameLoop for that, @normal jackal it can be downloaded from http://gameloop.com/

[onyx dagger]

May I know where you're from, @spring abyss??

I mean the country.

[spring abyss]

indonesia

[onyx dagger]

Try using DNS.

[spring abyss]

I was try with 2 diferent ISP same problem one got 120 and anther one got 200

[celest shadow]

Feel free to report the issue in #old, @spring abyss.

Please report the Telegram group here, @floral plume:

▫️ http://cheat-collect.pubgm.cc

[floral plume]

Channel or group

[celest shadow]

If the term in Telegram for group is called channel, then yes, you can report it via the link provided above.

[mint tiger]

how to enable 90fps in oneplus 9 pro?

[floral plume]

Okay

[rocky dawn]

My Pubg Mobile Id is Ban For 10 Years Without using hacks please help mee

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rocky dawn.

[celest shadow]

Please make sure that you set your device's refresh rate to 90hz or above via your device settings. From your in-game graphical settings, set it to Smooth + 90 FPS. However, if this option is still not visible and/or available to your device, you may need to wait for the game to support your device. Feel free to submit a feedback in #old.

[mint tiger]

thanks

[plucky axle]

Hi.I have a question to ask.
Am I the only one who got this bug or glitch or smth?
So, yesterday I was playing in Karakin. I got into a match, waited in the map lobby and rode the plane.
Then, after jumping off the plane and opened the parachute and got to the ground, my character is just stuck in the Naruto Running Position like I'm stuck!
I can barely move in that position but I couldn't do anything at all. My ping was just disappeared
After a min, everything is back to normal and I can play
So, is this a bug or smth?
I forgot to take a screenshot sorry.

[clear spindle]

Yea it is. Can you report it in #old with in-game ID, Device, country and network type?

[covert mason]

how long is the ban for bug abuse?

[lunar aurora]

When do u guys add the voice chat in room spectate mode? We need it if we need 2 commentary😁

@here

[lusty bone]

Hello everyone. Where can I report a hack?

[full bane]

i have a question

how to get pubg partener

?

:P

[celest shadow]

Bug exploitation punishment varies, hence I am unable to provide a definitive answer.

[clear spindle]

Refer to this message, @full bane: #questions message

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lusty bone.

[full bane]

wait 1s to read

[celest shadow]

Your suggestions for the game are welcomed in #old.

[full bane]

ye

but is legal to have this pubg

?

[covert mason]

it is but its gonna get limited to people only from japan and south korea soon @full bane

[full bane]

but if i use vpn is work?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @full bane.

[covert mason]

idk

[lusty bone]

blackmailer hacked my account

what is need to do?

I wrote to tech support and submitted forms

[full bane]

my work is gone for 4 months

sad

[storm flume]

Please contact the customer service for further assistance, @lusty bone.

[shy quail]

I need recover my account

[full bane]

what happened to you

[shy quail]

My account ban so I need to recover my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy quail.

[storm flume]

Please avoid going off-topic, @full bane. You may have unrelated conversations in #chat.

[turbid gate]

Hey I Need some help!

When I login to my account

I saw there was twitter account linkes

Even I don't use twitter

I can't unlink it

[full bane]

reinstall pubg

[turbid gate]

No

The rule of unlink is

21 days linked

[full bane]

or if you linked your account you can login

[turbid gate]

That's the problem

[full bane]

with email and password

[turbid gate]

I didn't linked

[celest shadow]

If you believe that the linked Twitter is not yours, please contact the customer service in-game and request them to unlink it for you, @turbid gate.

[turbid gate]

I have Facebook linked

[full bane]

oh

yo piston i have a question how to get helper role

[celest shadow]

You may refer to #735483472432594994 for further information, @full bane.

[full bane]

ok

[night cloak]

I need help pls my account got hacked and the hacker link his google play account in 2nd social link account and when I try to unlink he link it again anyone pls help me

[covert mason]

contact customer service @night cloak , we cant help you

[night cloak]

Okok

[night cloak]

So in game u mean on here u guyz have customer service

[covert mason]

no, this is support, no one here cant help with account issue

and i mean ingame

[opaque crag]

What does every icon under the message in cheater reports mean like the x and the true and the note emoticons

[sick shale]

Please refer to pinned messages in #cheater-reports for further information.

[lusty bone]

mail is not sending

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lusty bone.

[sick shale]

You should provide the requested information.

[spare bison]

My friends account is in top 500 and his account is showing unranked what does this mean?

[cold hawk]

Ranking Not showing

[spare bison]

Even in region ranking same

[cold hawk]

Mine too

[spare bison]

lets what they will say

[gloomy relic]

Is the reload glitch fixed?

It keeps on coming again and again

How do i fixed it?

[sick shale]

@cold hawk, @spare bison That could happen due a suspicious activity was detected on your account, you will be ranked again when the investigation period is over.

[gloomy relic]

How do i fix the reload glitch?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @gloomy relic. You can also submit a report in #old in compliance with the channel's pinned instructions.

[spare bison]

Umm hi rebel how long does it take to do the investigaion does it have a specific time?

[sick shale]

I don't have any further information, feel free to contact customer service.

[spare bison]

Thank you

[gloomy relic]

@sick shale can u help me with reload glitch?

[covert mason]

what reload glitch?

[sick shale]

@gloomy relic I'm not aware of the glitch you're talking about. Please report it

[gloomy relic]

Sometimes i reload my gun ..animation shows it is reloaded and then i start firing the gun it again comes on reload

I have died many times bcoz of this reason

[covert mason]

make a video and report it in #old

[gloomy relic]

Ok gotcha

[small loom]

@sick shale Hello I'm playing on Asus Rog 5 and I don't have 90 fps option in game, how do I fix it?

[sick shale]

This option isn't available on all devices

[small loom]

But still Asus rog 5 partnered with tencent and still 90 fps is not supported? What a joke lmao. It's a gaming phone how can 90 fps not be supported

And other players who play on asus Rog get 90 fps option, I personally think this could be a glitch and can be fixed. Please check and lemme know

[tight owl]

Hello I have a problem

The problem when I try to open any event in the game the screen turn to black and the he close

[sick shale]

I'm not really sure, but as far as I know this option wasn't released on all devices. Have you tried to set visual quality to lowest?
However, you can submit a report about this issue in #old

[small loom]

Yep I tried every way possible still all I could see wass extreme option only

[tight owl]

The same problem when I open weekly report to collect voucher screen tums to black and close the game ?

@@sick shale

[sick shale]

@cedar hearth Advertising isn't allowed, Go through #735483472432594994 please

@tight owl Do you have a video recording?

[tight owl]

No but I can give you screen shot

Bec the storage full

[sick shale]

Sure

[tight owl]

When I open weekly report game turn to black and close

[opaque crag]

I report people with speed magic bullets in cheaters report chanel they only give me the x mark its rediculous the time and ressources spent to get an x with a player speedhacking in front of my face I have 20+ bghit of cheater on my device I guess it’s rediculous I had hope in this process if anybody is cheating let them cheat I won’t report so my game doesn’t become laggy uploading data to the server and I won’t be spending anymore time trimming 8+ minutes videos waiting 1 h+ for them to upload and get rejected like I am making a mistake hahaha what a joke

[night cloak]

Can we unlink 3rd email

[sick shale]

No

[night cloak]

Hacker hacked my account and gave his email

[sick shale]

Try repairing the game, also are you using any third party app?

[night cloak]

What can i do

[sick shale]

You should contact customer service as soon as possible and request them to unlink it for you.

[tight owl]

What do you mean third app ?

[sick shale]

Like VPN?

[tight owl]

No

[polar mauve]

Theo dõi Facebook.chính thức để tin DI ĐỘNG

[night cloak]

It might can take 3 months so the hacker can get full access of the account

[storm flume]

Please do not use languages other than English, @polar mauve. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tight owl]

I don't use any Vpn

[sick shale]

That's the only way

@tight owl Try repairing the game then, you can find the option from login screen at top-right.

[tight owl]

Okay I will try it

If there any wrong I will send massage here

[polar mauve]

Hello Vietnam Vietnam Why Shipped SHENH HE

[night cloak]

This is what they ask

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @polar mauve.

[median bough]

anyone here ?

[sick shale]

@median bough Yes

[median bough]

@sick shale

?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @median bough.

[sick shale]

@median bough You can report the account in this form.

[strong portal]

There is no beta test invitation at my recommended events. Is this a bug?

@sick shale

[sick shale]

@strong portal Try again later

[strong portal]

Okay

[stone quiver]

Any mod here ?!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stone quiver. Remember to read through #faq before asking questions in the support channels.

[stone quiver]

How to get an esports room card for hosting tournaments ??

[sick shale]

Refer to this message:
▪︎#questions message

[swift geode]

Previously, I've reported my bug for like 3 times, and it wasn't fixed yet. Can I report that again ?

[cold hawk]

How many days ?

[sick shale]

No information, try contacting customer service

[night cloak]

@logan

@vital sluice

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[low ridge]

Why No Grass No Recoil File Users not get a Ban?

People are openly posting videos about how to get the file and how to add it to the Tencent Folder.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @low ridge.

[celest shadow]

You can report the YouTube channels via the provided link above.

[celest shadow]

Feel free to report the players in the game.

[turbid saddle]

In the crew challenge to go to the semi finals I just have to finish #50?

[sick shale]

It's All-Talent Championship, top 50 teams of every week will advance to semi-finals.

[low ridge]

I reported, he played alongside us as a Random guy. It's been more than 5 days. No Action.

[storm flume]

Please do not use languages other than English, @lucid gyro. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

It may take some time for your report to be reviewed because there are many other reports, please be patient in the mean time.

[lucid gyro]

Prison

[gusty quiver]

@celest shadow i need halp

[celest shadow]

How can we help you?

[gusty quiver]

my account is ban right now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty quiver.

[low ridge]

Anyhow, doesn't matter, we've learned to play against Cheaters. Sometimes we kill them & sometimes they win but they're not very smart at all so let it be if they're not getting banned.

[exotic bluff]

I'm having ping issues

I am in Thailand, and in lobby Asian server shows 28ms for me which is exactly the ping I used to get normally, now I'm getting 208-230 ms "constantly" which is very unusual.

I have tried to reinstall the game and tried to restart my network, everything seems to be ok but still PUBGM ping is high

[celest shadow]

Please report the issue in #old with the following details, @exotic bluff:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[exotic bluff]

Ok, thx

[sly salmon]

I want to link 3rd link in my pubg mobile account but i did not receive any verification code

[nimble spire]

i lost test server invitation code and the beta program menu not showing on events...
@polar marsh

[languid niche]

Hey Everyone, I’m facing an unusual problem, somebody has linked their Gmail to my PUBG account and while I unlink their Gmail, they Log in to cancel the process. Could somebody assist me please?

[shadow gate]

Pubg mobile kr support sucks actually they can't understand simple English

[sick shale]

Because it was made for koreans. You should use the global version.

[shadow gate]

They have English language why they can't understand simple English?

[celest shadow]

As this feature is still incomplete, you may try linking again later.

[celest shadow]

It is located in your Events > Recommended > Beta Test Invitation.

[shadow gate]

If you can't understand your own game than what are you?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @shadow gate.

[celest shadow]

Please contact the customer service in-game for further assistance in this regard.

[nimble spire]

@celest shadow this option is not showing right now.

[night cloak]

Hello there , I have a problem with my pubgm app the maps are downloaded put it appears that it's not and the network has a week connection

[celest shadow]

Please try using a different Internet connection, @night cloak.

[strong portal]

There is no beta test invitation at my recommended events. I waited 1 days but it same. @celest shadow

[night cloak]

I did try to use another connection it's the same thing

[celest shadow]

That can only mean that the event is over, and that the player limit has reached for the beta version. You may try joining again when the next beta testing is available.

[celest shadow]

Feel free to refer to the above.

[night cloak]

Any help pls !

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

This is my problem. .

[opaque forge]

where can i get my points back if i got banned for no reason

[karmic kraken]

where can i get my points back if i got banned for no reason

[raven vortex]

Hi need help and someone hacked my account and keeps on logging in

[onyx dagger]

Do you have the access to your game account, @raven vortex?

[raven vortex]

Yea

[storm flume]

Please contact the customer service for further assistance, @raven vortex.

[raven vortex]

But he keeps on logging

I changed password to everything

[sick shale]

@karmic kraken, @opaque forge You can't recover tier rating points back if you were banned.

[onyx dagger]

Please do contact the Customer Service in-game regarding this as soon as possible, as only they can help you with this and we cannot do much about Account related issues here, on Discord, @raven vortex.

[raven vortex]

I did

[opaque forge]

ah okey thank you for helping

[raven vortex]

They said it will take up to 60 days

[onyx dagger]

Well then, waiting for 60 days is the only way.

[raven vortex]

Is there any way to unlink QQ

[onyx dagger]

QQ?

[raven vortex]

It’s a Chinese app

It’s like WhatsApp

[merry sandal]

We only provide support for the global version of the game.

[night cloak]

Pls help

[merry sandal]

What happens when you restart your device and try again, @night cloak?

[night cloak]

I did

Nothing happened the same thing

[merry sandal]

If the troubleshooting steps such as repairing the client or re-installing the game do not help, please report it in #old.

[night cloak]

It did not help . .

I tried its the same thing

[spare bison]

@merry sandal My friends id account is under suspicion even tho he is clean how long does it take for the investigaion period to be over?

we have been playing since season 3 first time showing unranked

[merry sandal]

There is no time frame anybody can provide. If your friend is not cheating, he has nothing to worry about.

[broken verge]

why beta invitation event is not showing today in event section

@celest shadow

[merry sandal]

Here's what Piston wrote earlier, @broken verge:

That can only mean that the event is over, and that the player limit has reached for the beta version. You may try joining again when the next beta testing is available.

[broken verge]

okay

[vapid badge]

You have been answered twice in your regional server

[broken verge]

i am asking for friend who is not from my region
so for him you guys will not work

[night cloak]

Is the server down suddenly?

[spare bison]

Okay thanks alot

[night cloak]

@merry sandal sorry to disturb you can you help me pls

I have a problem with my account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[keen moon]

I always get kicked out of the matches idk y

[merry sandal]

Could you provide a screenshot of the message prompt you get when that happens, @keen moon?

[night cloak]

hello i would like to ask how do i prevent my game account from getting hackd like it was 3 months ago, i got it back tho so i dont want to lose it again since the guy who hackd me sent me a message that he will be back

please some advice im paranoid

[olive dove]

Change your social media passwords every 3 months and make sure that you have 2FA for better security.

[night cloak]

i have done all of that

i still got hack*d tho

is that really all i can do?

[olive dove]

Do not click on any suspicious links, and do not share your private info in any public domain.

[obsidian epoch]

-3 kd 👏👏

[night cloak]

thanks i guess

[olive dove]

Please share your feedback in #old , make sure you include the following info:
▫️ ID
▫️ Device
▫️ network
▫️ country

[obsidian epoch]

Hahaha i have seen so many people reporting this bug and u still saying the same whatever

[olive dove]

We are collecting information about the issue, so we need those IDs.
Sorry for any inconvenience, thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren yarrow.

[viscid topaz]

My Id is hacked and hacker added his own Facebook I want to unlinked that fb account

Please help me pubg Community to get my id back

[storm flume]

Please contact the customer service for further assistance, @viscid topaz.

[viscid topaz]

Where is customer service

Ohh sorry already I did it bt no response

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @viscid topaz.

[twilit pendant]

Hello i need help last night, i was playing normally and i got banned for no reason, i spend a lot of time and efort in this game and now this happen ,please help, i use oficial app and i dont use any 3rd party tools

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twilit pendant.

[graceful epoch]

Am bored

😫

[storm flume]

Please avoid going off-topic, @graceful epoch. You may have unrelated conversations in #chat.

[graceful epoch]

😅

@storm flume why you talk to me like that
Do i look like a computer
Please be gentel

[onyx dagger]

#chat.

[fallow mason]

@tender siren English

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tender siren.

[tired hare]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tired hare. Remember to read through #faq before asking questions in the support channels.

[mortal apex]

Hello! How can we help you?

[tired hare]

Im trying to change my name in Hebrew but it's showing me empty characters

I already typed the word here

Then

It shows blank

[mortal apex]

Are you on iOS?

[tired hare]

Android

Same thing happens when I try to chat in game in Hebrew

[mortal apex]

It's because they are detected as invalid ones.

[tired hare]

But other languages work

[sick shale]

Some languages are not supported in-game, @tired hare.

[tired hare]

Okay

[gloomy obsidian]

My account was out of order, what should I do?

[sick shale]

What do you mean by "out of order" ?

[gloomy obsidian]

My pubg account ban seven even though I am not cheating

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gloomy obsidian.

[short mist]

Can someone help me get my account back?

[sick shale]

How did you lose your account?

[short mist]

I only have access through game center, my linked Facebook was deleted

[forest arrow]

When are they gonna fix this