#questions
1 messages · Page 1287 of 1
@opaque crag 1:30 is enough for the reports. You don’t need to watch 30 minutes to spot someone cheating.
How can made new conversation with customer service?
@strange marsh You should have an option at the bottom if the current conversation has ended.
Not ended yet
Please wait for it to end. You can try contacting the customer service from a different phone to create a new conversation.
Ok thank you
@night cloak I reported some cheaters and hoping for great results i mean banning them for life. And what if I put on a 6minute plus video can I just state a starting point and ending in the cheaters report channel. Without editing because it’s a hassle
@opaque crag It is more of a hassle for a reviewer to review such videos. Usually these video platforms are banned in China and devs have to find various workarounds to watch those contents. It is either that, or no support on Discord.
Ok thank you, I get it but we are helping making a cleaner environment right just the ingame report Has to be enough but it only works on new accounts. We just trying to help each other here this process of reporting cheaters needs time from our side as well as yours. No offence
Does rooting your device ban your account?
@radiant dirge yes
Hi
Hi
Hi. When karakin map release at global version?
tomorrow
Thank you
We are unable to provide assistance if you do not ask a question or state a problem, @alpine ibex. Remember to read through #faq before asking questions in the support channels.
@alpine ibex tell meh
My id got ban for 15 days for unofficial uc perchase..... I don't know that that was unofficial and i got penalty.....but i paid all the uc to pubgm by deduction....
Is there anyway to unban the account plz
Please refer to the private message from @polar marsh for further information, @alpine ibex.
@alpine ibex where did you buy the uc from?
How to become a content creator and how to get pubg partner is there a criteria and what do I get in return and thank you
@opaque crag pubg chooses people that get pubg partner, you cant apply for it
Ah okey then ,How about becoming creator in vip content
PUBG Partner title is not available now
#735483472432594994 @opaque crag
find this and go on “let us know” there you can apply
Ok thank you very much
@night cloak
Is there any problem if i use vpn to change my server
becuz is USA server there is an event of rename card which is not available in our servers
Usage of VPN is not recommended.
When will be bonus challenge available
It's already available in some countries in Middle East region.
Which country
There's no list, but Egypt is one of them I think.
We are unable to provide assistance if you do not ask a question or state a problem, @spring prawn. Remember to read through #faq before asking questions in the support channels.
ami gonna be ban?
Please do not use languages other than English, @spring prawn. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Will i be ban because of using vpn?
no
It is not recommended.
Ouq🙂
Use at your own risk. 🤷
sir my pupg account Ben 😥and why is romve in FB
Please refer to the private message from @polar marsh for further information, @spring prawn.
@hardy plinth you can change your region but not to play with vpn
@hardy plinth nothing will happened you can change your region as mine friends also do this but aviod playing matches with vpn
Otherwise you will get 10 min baaaaan
@waxen jetty Use the right channels please
@sick shale be the serious on the case rather than deleting without reason. Where should I report it? How are you a Moderator of OFFICIAL PUBG MOBILE if you cannot help in the serious case?
pubg mobile account ban for 10 years reason is violation and i dont know which violate i break
Please refer to the private message from @polar marsh for further information, @lethal python.
Hi
no
i just wanna change region
We provide community support only for the global English version of PUBG MOBILE here, @waxen jetty.
@waxen jetty Sorry for deleting the message, but we don't provide support for regional versions of the game.
Please avoid going off-topic, @lethal badge. You may have unrelated conversations in #chat.
@sick shale can we unlink Email From the account...3rd Email...
No
So the ways uploaded on Youtube are all Fake?@sick shale
Yes
Ohhh thanku for help
yeah, it's about Global account. What we want is Global PUBG to have features available on KR PUBG (ADVANCE CUSTOM ROOM- Price and Validation).
@everyone Hi
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
hlw Sir help me my account hack some one help me
Please contact the customer support in-game, @rain portal.
Please contact the customer service for further assistance, @toxic vine.
I have a problem classifying a long-term shot. I haven't got it yet, and I'm ranked on area 50, and my account is level 39, it says unranked.
As it says Happy April Fools day🤌
You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.
Please refer to the private message from @polar marsh for further information, @oblique pulsar.
Please refer to the private message from @polar marsh for further information, @pallid glen.
Please refer to the private message from @polar marsh for further information, @dusk acorn.
Please any staff member can come voice !!!! Pleeeeeease really need urgent help, they are trying to hack my account
my account is hack help me
Me tooooooo
Please contact the customer service for further assistance, @gaunt light @rain portal.
give me customer service link
Its in game
My ID is banned without using any hacks. How can I unban it? Even the officials can run a security check on my ID if any hacks were used at any time. At least give me a proper reason why my account got banned.
Please refer to the private message from @polar marsh for further information, @eager topaz.
What is ur problem
Can you share a screenshot of the error? and please mention the country you're from.
my id hack some one help me
The game is not available in that region, @carmine tangle so we cannot help you with that.
Hello guys .. I had to login yesterday .. but I forget my password 😞 did try to sent a retrieve code to my email adres .. but did get them very late and all 3 not working . Can please someone help me 🥺
@carmine tangle
Contact the in-game customer service as well as the social media platform, @rain portal.
Try after a couple of hours or a day, @night cloak make sure not to spam the system for verification code.
Can u get max 3 codes every 24 hours @clear spindle ? Sorry I never had this issue.. I wished I had it also bound to my social media ore Apple ID 🥺
Waiting for a couple of hours should fix the issue.
Where can I get the IP address of the Pubg mobile sever
Can someone help me ? My friend had her Pubg account hacked
@south moth contact in game support
She did it but it didn't work, they hacked her from Indonesia
Which social media her linked???
Not that which social media is pubg linked
Her account is linked to Facebook and Google

I think she does any unofficial login I think she saw any story like if u login pubg account then get free skins
I don't get ur language
This is the photo of the guy who hacked her account
In the print above you are saying that the Facebook account was linked to another account so it cannot access
Ooo
So she can help us in some way, she has a lot of money invested there, she has a lot of skins in her account
She has already regained access to one of the social networks, she just didn’t get Facebook and she isn’t getting access to the game. Is there no way Pubg can help?
@south moth Please contact the customer service to get help.
@compact abyss Aloha! How can I help you?
My account has been hacked and the hacker linked the account on Google Play and I have all proof of ownership of the account from bills to account
contact the in game customer service.
the account that was hacked is mine
@compact abyss For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.
Take help from this conversation on how to proceed.
Ok
Please refer to the private message from @polar marsh for further information, @coral inlet.
Why my ping so high? The ping is normal when im at lobby, but when i enter the game. The ping very highh
Almost 1 weeks like that
@wicked mist No advertising.
@golden mural report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
Hey there , i need to talk with an official customer service of PUBG MOBILE please
Because my account got banned for 10 years unfairly ! .
Please refer to the private message from @polar marsh for further information, @toxic narwhal.
Yes.
Orait thank you
Hello my account has been hacked how can i recover my account?
Please contact the customer service for further assistance, @topaz crown.
hello is anyone able to help me please i play pugm via my pc and i am trying to login but it isnt letting me accept cookies to login via fb
You can now access #emulator-chat and #emulator-support, @pine sandal. Revert this at any time by sending .emulator in #481204134859505684.
Please explain your issue with a screenshot in #emulator-support, @pine sandal.
I try in game customer service but that is robot answering....i have all prof email which i buy monthly subscription...that account was my only account and i start that from 1st season
Only the in game customer service could help you with the issue.
You may start a conversation like this:
There is question that can i still log in....but i can’t login he hacked my Facebook then unlink from my Game Center now I can’t log in
You may contact them via Facebook and explain your issues, @coral sinew. We cannot help you with that in here.
If my account banned from any reason no problem because that will my mistake ...i m very sad because some1 hack my account that was i start from 1st season and i buy royal pass from 2nd season
Please contact the customer service for further assistance, .
okay so before like 2 days i purchased 1.5k uc and my phone shut down bcz of the charger so when it charged i opened pubg and my uc are just 5
were just**
i need help please guys
Contact the in-game customer service with your payment details.
okay
how can i download gameloop 7.1 2021 global version from official website
Download from http://gameloop.com/
?
Uninstall the Twitter app and logout from the browser, then open the game and try to login.
Bro you can help me my account hacked
Oh... Please contact the in-game customer service as well as the social media platform.
Feel free to state your issue in here.
I recovered my Twitter but the hacker connected the game to his Gmail and email
Please refer to the private message from @polar marsh for further information, @night cloak.
Refer this message: #questions message
You can ban my account?
We Discord staffs are not related with the in game customer service, so no. It's your responsibility to protect the account.
Does anyone know how to fix this?
The Facebook you're trying to link is already linked to another PUBGM account, log in and unlink it in order for you to proceed.
I have, there’s no account linked that I know of with any PUBG account.
Try logging in to the game using the mentioned Facebook account, that'll determine it.
Hello, so i play with ny friend his username is ikhsan189, and why did he got ban after i play with him? Can somebody help
Please refer to the private message from @polar marsh for further information, @lost yacht.
Hello, my private account has been banned for no reason, what should I do
Please refer to the private message from @polar marsh for further information, @wooden birch.
Hola! Necesito ayuda con mi cuenta de pubg MOBILE 😪
Please do not use languages other than English, @cerulean dew. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
It doesn’t tell me which account is linked with the PUBG account.
why i cant remove someone from my crew?
Please contact the customer service for further assistance, @woven fjord.
Did you try signing in using that facebook account ?
Do you have a stable internet connection ?
yes ! 100% stable
Finish the tutorial and try unlinking your account through your basic settings.
If it's not a bother, can you please leave a report in #old.
I dont speak inglish
I can speak some Spanish, and I will invite you to latam server
I managed to get in, thanks 🤍
De nada 
Can someone help me
How may we help you ?
i sure someone just bind a fb account to my game without my permision
i got problem trying to unbind it
anyone , i have a problem ..
The message you speak of was meant for a different member, hence the mention. Please refer to the message you've been mentioned in.
We are unable to provide assistance if you do not ask a question or state a problem, @shrewd tusk. Remember to read through #faq before asking questions in the support channels.
Contact customer support, with their help you'll be able to unlink the unwanted social account.
@hallow gulch i got a wrong banned , i need help to get my account back .
Please refer to the private message from @polar marsh for further information, @shrewd tusk.
how
Please refer to subpoint 4.4 in #faq.
Via the login page, or through your basic settings if you still have access to your PUBGM account.
Not work ..
When is pubg new state mobile coming out
Have you tried uninstalling ?
Yes
We only provide assistance for PUBGM, the one you speak of is completely different and has nothing to do with us.
This problem in my account , iam trying to open it in another mobile and pc and same problem@hallow gulch
Mind me asking, where are you from ?
Egypt
Try using a DNS.
i still cant unbind
How ..
This might be a good example.
the community team goes through the channel and note down players' feedback, but it requires time to fix the issues, also please do not bypass the chat filters. @kindred venture
when i click unbind it start counting 7 day, and when i open it next day it reset the counter
You should not log in during the unlinking process.
what if the other guy did
That's what i thought at first, therefore why i sent you the picture above. Refer to the conversation for immediate assistance from CS.
the CS is not helping too much
should i hope the guy does not log in the account?
i does not log in my account about 2 month, then i realised both my google and tweeter was not mine
@hallow gulch Iam using dns , and get the same problem 😊
As we are not affiliated with customer support in-game, we are unable to assist you any further. Please try again.
F
Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1 and try again
Also use all the inbuilt default dns settings Available and try again
Sure try it
Ok
Same problem
@crystal solar come to #pubg-mobile i will explain there.i Don't want to flood pictures in support.
This problem in my account , iam trying to open it in another mobile and pc and same problem
@jade nest ok
I need help in duo
what’s your issue? @lethal patrol
I had a account which connect to Facebook and I lost Facebook account how to get my pubg account
is facebook the only linked method?
Yes but I linked the phone number too
But there they asking password
and you do not remember your password?
I don't know password
enter a wrong password then click on forgot my password/reset password.
They not sending otp
and also try to contact the facebook support and recover your account. you may refer to 2.8 in #faq.
Please contact the customer service for further assistance, @willow sun.
The hacker linked by google play and email
I have just twitter
Showing incorrect number
It varies from a player to another, you should go to training ground/cheerpark to set up your scopes sensitivity.
but itz hard to adjust
@willow sun you have to follow up with in-game customer support as we can't help with account related issues.
Will I be able to login to my account when the update drops for karakin?
Customer support They help hacker not me 😂
anyway where is the karakin map
you may try any of the tutorials that are available on YouTube and see if that suits you.
Should be released tomorrow.
I have a question, will it tell me how many hours,, minutes and or seconds left until a social media account is getting unlinked?
what do you mean>
Please do not use languages other than English, @willow sun. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
شف لي حل
your only solution is in-game customer support.
I can't access my account on Twitter ? It says sorry this page doesn't exist
Nothing work
Country Germany
Cuz I’m getting this message “account has been logged in to newer version and can no longer login with an older version.please update to the newest version”
not minutes and seconds, but days and maybe hours yes.
You need wait for the new version
Tonight right?
Mhm ok
you need to wait for the next release 1.4, which will be rolled out in may.
Ooh okok
No new version with the new Karakin?
The map release won't be v1.4. it will be 1.3. something.
Okay
Have you tried to clear your saved login, and maybe using different browser other than safari to log in to twitter.
Yes
But Nothing works
When I blow up a boat or the new airplane with enemy in it , why doesn't the kill count for me?
When you login use your twitter name instead of gmail. It will work for sure
Try clearing cache of safari, uninstall the twitter app and login from browser.
The kill should count for you if you did, otherwise it might be a glitch.
Do you mind recording a small clip to confirm this?
I didn't record it, it showed as if he blew himself up with the boat
That means he is the one who blow up the boat not you.
He was driving how is that possible
He might changed his seat, It is possible.
Again, it might also be a glitch, but we need an evidence to confirm this.
please help me my account is hacking now in progress pls help
@wild lotus country?
Network problem, contact your ISP.
and the support doesn't answer
@clear spindle Egypt
Please contact the in-game customer service as well as the social media platform.
@olive dove Indeed, their message and they told me that the problem is with you
@clear spindle can you send the link
Link to?
Iin my new mobile when i turn on voice chat my phone identify that as a call i dont get game sound how do i fix it
It is an issue from your ISP which blocks the game server.
@night cloak iOS?
Android
What’s this? Is it an actual challenge or just a prank as it says it is?
In-game voice chat, right?
Sry to interject
Game customer
A prank.
Yes
Ok thanks
Gimme a min, will get back to you soon.
Ok
Okay thank you
Hello i need help my account got banned for 10 years without doing anything wrong i was playing like everyday with my friends .
The app keeps kicking mr
Please refer to the private message from @polar marsh for further information, @fresh beacon.
Need a reply from support why I'm facing high ms about 450 ms
the screen freezes and kicks me says PUBG keeps stoping
Try reopening the game from recent apps, @night cloak.
Click on Home button > recent apps > open the game.
Please report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
It happens all the time i even reinstalled the gane
I've been restarting The device several times since this stared to happen (2 days ago)
What was the device and android version?
As it is for Memory I have a huge memory of 128 GB rom
Samsung m01s Android 10
I already reported in that section is there any other way to fix the ping issue?
I even deleted videos worth 40GB today thinking that it will fix
@steel wing turn off the developers mode if it's on.
Its already off
Just noticed that the game is not available in your region.
This has never happend to me even when I was in worse device than the current
Device?
@steel wing make sure your web view is up to date.
Please contact the customer service for further assistance, @night cloak.
@olive dove any other solutions mate
Please report this in #old with these details, a small clip attached will be of a great help:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
What Do I include at Wifi/Cellular
are you using wifi or cellular network to get connected?
Hello.
I would like to know when will open 60 fps on redmi note 9 pro
We do not have information regrading this, feel free to share you feed-backs in #old.
Please refer to the private message from @polar marsh for further information, @runic pollen.
Hey some one has hacker to my account and the link email too it
Can some help me
Can someone help me
Please contact the customer service for further assistance, @final parcel.
Please be patient and wait for a response.
i was falsed banned for 10yrs. and ive tired everything everyone has told me. ive filed claims through pubg/ ive done reddit/ ive emailed pubg
Please refer to the private message from @polar marsh for further information, @balmy jetty.
Your account is under a security check, please be patient until it gets lifted.
How much days will be take ?
Hey pixel
Unknown, it could take some time.
Some has hacked to face book and the link a email to it and the. Play on my account
It have been somany days😭
My account ID is 5237514811
Regaining access to your facebook account would be a first. You may refer to subpoint 2.8 in our #faq channel.
I don’t know how to do that am not good at IT the has disabled my Facebook
I just need to pubg mobile help me as a emergency help please I need my account to be unlink it email because it’s with someone else but I can only access with Twitter please I need u guys to unlink it for me and I have all right documents to proof that is my account
Please contact customer support if you wish to remove any unwanted social accounts linked. Though, i do recommend you contact customer support at facebook regarding your disabled account.
Here's a direct link, https://www.facebook.com/help
Learn how to use Facebook, fix a problem, and get answers to your questions.
Thanks
He’s have been change the email
I just need u guys to unlink my account with email so I can have my account back please
The hacker has linked my account with a different email
It’s no longer access to my old Facebook now he has removed
We're unable to do as we are not affiliated/a part of the in-game customer support. Please to help proceed with your case, contact customer support directly. You can do so via the login page when you first start the game.
Did you try using a different login method ?
What is the method used for receiving this notice ?
Notice what ?
What login method did you use when receiving this ?
The following method has yet to be fully released. That being said, it might be a tad slow or unresponsive. Try again after some time, as for now you can use twitter to log in.
How to kill 8 people with mosin nagant rifle; if the gun don’t exist?
It does, in fact is has been replaced with most of the kar98s. Especially in sniper training.
Ok 👌
Thanks for your help
My pleasure.
What are your guys opinion on the gliders
They are fast! But Please use #pubg-mobile.
Oh sorry
i saw bots wearing mythic outfits in sanhok , is it normal?
Yes it is.
How can we help you ?
@clear spindle jyi I have my account back .. and did bound it now also on my Apple ID 🥺 thanks for the help Anyway
Please refer to the private message from @polar marsh for further information, @golden citrus.
What does it mean?? I mean what I hace to do?? I didn't understand the no1 and no2
Is there anyone to help me??
Hello guys
We are unable to provide assistance if you do not ask a question or state a problem, @half sundial. Remember to read through #faq before asking questions in the support channels.
Few days back i submit a hacker report and today i get strick on youtube channel Baba Killchor and video link is here http://www.youtube.com/watch?v=e87NH4gKx-Q please can you remove this strick.
is there anyway I can get my account banned for 7 days?
Please send an e-mail to the claimant, @half sundial.
Provide them with the requested information, in simple form being,
-If there was any failed attempts changing the password.
-The linked social media accounts.
-The name/s of the social media account/s.
No.
Sad times
@hallow gulch thank you so much
You should send an e-mail to the claimant, not send the e-mail of the claimant here.
My account has been hacked is there anyway I can get the issue resolved ASAP?
Send an e-mail to this address regarding your issue.
Ohh sorry!!!
You should contact the customer service in-game and the customer service of your social media and/or e-mail in question.
Aiite thanks
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id: 5271816844
The name of the account user: ALMASKRY
Please refer to the private message from @polar marsh for further information, @ocean hornet.
Hello, my account got banned for 1 day for violation of user agreement. Is this the correct text-channel?
Please refer to the private message from @polar marsh for further information, @sage jewel.
Happens once the crew registers in the All-talent championship.
No, I did not register
Did your crew register in previous matches ?
@hallow gulch yes we played but One of my team went out !!?
Yesterday
I think it's locked because the simi finals is in process !?
Possibly. But if you wish to leave, waiting for the all-talent championship to end would probably solve it.
😳😳 so I should wait to the tournament the finished?
fix servers.
Most likely, yes.
Ohhh
Please share your feedback in #old.
Nah dude it say kill 8 people with mosin grant rifle in classic mode
The Mosin is available in classic, erangel is fillled with them.
I’ve played 10+ games haven’t find one
Keep searching, the odds are pretty much similar to the ka98k.
You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.
Wifi
If I report my issue at #old how long does it take for PUBG team to fix it and reply to me?
@vagrant forum 🙁
help me to find the emulator help someone ?
You can now access #emulator-chat and #emulator-support, @normal pecan. Revert this at any time by sending .emulator in #481204134859505684.
There is no fixed or estimated time for that, @steel wing.
@vagrant forum Cant send my message either
I was gona send a video together with the issue info
It said your file is huge "send it compressed"
Pressed it and didnt get send
Will the service be terminated for PUBG Mobile lite only or for the computer as well?
Hi,
Some upgraded accessories of the upgradable guns are not shown in the metro game, for exemple:
- magazine
- grip
- muzzle
I think this bug is due to the fact that these accessories in metro game have “levels” so they are not exactly the sames as the ones in normal game. But in terms of skin they are the same.
The scopes are correctly displayed using upgraded skins because they don’t have “level”
Do you think it will be fixed someday ?
Got a high kill domination game 2x n got banned? Gg pubg
please share it in #old.
I need help my pubg account was hacked 😭 session 2 ka I'd hay .please help me
@feral forge I need help my pubg account was hacked 😭 session 2 ka I'd hay .please help me
Please refer to the private message from @polar marsh for further information, @bronze idol.
Please do not use languages other than English, @worn lynx. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
So sometimes my mic suddenly stopes working and my teammates can’t hear me why is that?? There’s nothing wrong with my mic it just randomly happens and it ruins our whole gaming experience
I need help my pubg account was hacked. .please help me please help no any one support'me
I need help... My pubgm acc was hacked... Some hacker sold out my uc (±800), renamed me, changed my server from Europe to Asia(so i lose reward from Europe..) and changed my flag... please help me😔
I need help my pubg account was hacked 😭 session 2 ka I'd hay .please help me
No one can help me
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @worn lynx. Remember to read through #faq before asking questions in the support channels.
No one can help me .Please I need support
I need help .
My pubg mobile account was hacked .
how was your account hacked? @worn lynx
1 link . Facebook . Use hacker .not my account
@feral forge hacker use her Facebook ..link my pubg mobile account please help me
My uc and frnd are remove
if you do not have access to your linked methods, please contact the respective social media support to recover your account, you may refer to 2.8 in #faq.
Unfortunately we cannot do that much here. You may try to contact the Customer Service in-game for further assistance.
Any other solution
Can someone explain growing pack for me will I get my uc back if I buy the last pack
@feral forge need help hacker allaways access my account
If you buy the last pack, you'll get 300 UC back and a groza skin.
enable 2FA to secure your facebook and also contact the support.
@hallow gulch when is gonna end cuz I'm kinda too tired to play
Don't my Facebook . Facebook owner hacker not me
@feral forge not my Facebook
You have until the 12th of this month. Note that you need 800 growing points to redeem the pack which can only be earned from completing missions.
do you still have access to your game account and by which method? @worn lynx
Ye I'm almost there just too tired to play today is krakin dropping tonight?
@feral forge 3rd login and gmail .
contact the in game customer service.
@hallow gulch u got a pic of the skin ?
Already I m talking customer service but no one help me
you may take this as reference.
Is there a lot of exit from the game, causing the 10-year band?
@feral forge @hallow gulch thanks for the info I appreciate it
@feral forge ok I will try
You'll be given a cool down for leaving the start of every game.
Because I pulled out a lot and caused me to band for 15 minutes
Please refer to the private message from @polar marsh for further information, @rich sundial.
@feral forge pubg Ban in india . I'm FORM india, so pubg customer service not help me .please help you
We provide community support only for the global English version of PUBG MOBILE here, @worn lynx.
@feral forge please help me
game is banned there, so unfortunately we can't assist you with that. @worn lynx
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @worn lynx
We can't assist you any further. Thanks for understanding.
@hallow gulch Hacker not Unlike My 3rd login yhaa?
Is 1.4 Beta Version Out?
You can't send messages in #old ?
I can
But cant an attachment
Its like a 12 sec video
I saw people sending 30 sec video
You clearly can.
I barely cut the video to 8mb
@hallow gulch check the vid at feedback and see if you can know something what can cause that
You mean the part where it takes you to the task manager?
Will you guys please once and for all fix the speed glitch in metro. Its such a simple fix. Just get rid of the exoskeletan and it will be done. Get rid of the stupid noob tube while your at it please. Thanks!!!
Mind leaving a report in #old
Please contact the customer service for further assistance, @night cloak.
@hallow gulch not a problem.
hi i have problem
hi i have problem
Change my flag
If you allow, my account has been banned and I have never violated any of the rules .. And since the beginning of the season, I have played only a few values .. This is the hands of my account. Please solve my problem .. 5432905614 ... I am sure there is a mistake
I am looking for fair play fair
Please refer to the private message from @polar marsh for further information, @glass bone.
You can now access #emulator-chat and #emulator-support, @dreamy flame. Revert this at any time by sending .emulator in #481204134859505684.
My Account was hacked what should i do?
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dense mango. You can also submit a report in #old in compliance with the channel's pinned instructions.
Not talking about that part
But that it kicks me
It either makes sound like z z z or just freeze and kick me
I happen to have the same device, though i do have to point out. If you don't have the Android webview app up to date, then i recommend you do since it has been causing a lot of crashes when playing.
@hallow gulch Can someone reply to me in the section emulator support
You will get a reply soon, please be patient.
I went towards Play Store already and checked I only get the option to uninstall it which means its in its own latest version
Does the issue you're having occur often?
If so, then please disable the app and try again.
Its happening all the time
Only for PUBG
Other apps work perfectly fine
How to ban your account for 7 days instantly...??
Hacker connected his social media and he is not letting me unlink
Instead I'll unlink and give 7 days ban
Please help me i want 7 days ban how to do
I know friends that banned their own account for same reason the played with hacker just to get their account banned
@hallow gulch how could I disable it
I cant really find it on my app settings
Uninstall it.
Then install?
i get Banned for 3 Days and this For the third time 2 i get ban for 1 day
twice i am sure that there as something wrong
Please refer to the private message from @polar marsh for further information, @round forge.
I cant really find it in my settings
Uninstall the app to see if the issue still occurs.
But playing with hacker gives 7 days ban agreed but you wont receive instant ban you can get sudden 7 days ban anytime and if hacker login and cancels the process and then my id gets banned for 7 days that would be a waste
@lime juniper bro help me please I am getting 3rd party ban issue
Please refer to the private message from @polar marsh for further information, @opaque nacelle.
Only if i could swap the ban with you 😢😢 i want to ban my account for 7 days
@feral forge How to find which Facebook account is connected to pubg ? Please help
@hallow gulch How to find which Facebook account is connected to pubg
@night cloak How to find which Facebook account is connected to pubg
Please avoid spam tagging staff members. As you've been told, the game is banned in india therefore we are unable to assist you.
But You tell this please .but now i m in Russia
2days 2 get back India
Tell me please How to find which Facebook account is connected to pubg
Log in using the Facebook account you're referring to, then the answer should be clear.
I not know which Facebook account connect .
Pls, delete the motorcycle of 3 places, this is the worst vehicle, change for a quadricycle!
I'am assuming you have multiple FB accounts, you can check each one of them if they are connected to the game.
You can do this by going to account settings-> Apps and websites. you should see it in the active list
You may share your feedback in #old.
Facebook are hacker . Facebook.not my Facebook sir . So I don't know witch Facebook connect .any other solution
I just redownloaded the game but i can't download the resources files why is that so
If your account is hacked and linked to the hacker FB account, then you may contact in-game customer support to unlink it.
Why I still didn't get the new map?
60 days to unkin .any solution please . witch Facebook connect any other solution.
Where is karakin😴
make sure that you download all the game resources.
Mods??
Download the game resources.
Okk
what happens when you try to download them.
I did but still don't have it
Reply me bro please
Pybg mobile why you band me🤣🖕
Please refer to the private message from @polar marsh for further information, @hot steppe.
Reply me sir
Its just shows 0/0 mb i just reset my device and downloaded the game
No other options, only in-game customer support can help with your issue.
what is your region?
And it shows that i cant download i redownloaded it again but same happens
Nelal
Nepal*
COUSTOM support tell us witch Facebook connect my pubg ?
It seems like an ISP issue, change your device DNS and try again.
they do not ask such question, they might ask which social platform you have access to?
My DMs are open, feel free to share a screenshot of your conversation with customer support so I can help you further.
Ok❤️
Which dns should i use
Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id: 5216261112
The name of the account user: Saüd2
Please refer to the private message from @polar marsh for further information, @carmine pelican.
It says network error but i can still play erangel
Then your only option is to contact your service provider to fix the problem/
Ufff ok but what should i ask them about this clearly
You should ask them about why the game servers are blocked and you can't download the resources due to the network connection error.
Hi I'm not sure if this is the right place to ask for help regarding my account I got banned for 10 years without any reason please I need help to get my account back and you can check more because I play clean and never used hacker in my life please I need help please
Please refer to the private message from @polar marsh for further information, @storm bough.
Its ok i found the solution i used vpn for it and now its downloading thanks for the help❤️
Tho i will ask them about what you just mentioned
@olive dove check your DM
Anytime, we do not recommend using VPN though.
Will do in a bit, If you have a question you may ask here.
@olive dove i want to share you a video how to fix this erorr
Yea i know but i need quick solution so its night time here so the isp customer care are closed😂
I made this post and then I got banned from the discord by the mod Jinthomson.. why was I banned?
You may DM me so we can discuss this further.
Ok
Regarding this issue, please wait for the next update.
Hi
My account has been hacked
I want to get it back now
I registered on Twitter and Google
The thief hacked my Twitter account and could not access Google
I deactivated the link from the Twitter account, but he is able to login due to the remaining period of unlinking this account
what should I do
What happened to godzilla vs kong
You may try recovering your twitter account. Refer to subpoint 2.8 in #faq.
Coming soon.
I do not want to restore the Twitter account, but rather I want to delete it from my account in Bebji or skip the time limit for deleting the account
Contact customer support in-game.
I spoke with them, but they did not help me with anything .. They told me that this problem will be reconsidered and it will take about 60 days, which is more than the time limit specified for deleting the Twitter account from the PUBG account
And the specified period is 6 days only
It might take up to 60 days, until CS is ready to take action. For the time being, please be patient and wait for a response. Once you're ready to proceed you'll be asked to submit some information only you (the owner) would know.
But I cannot wait for this timeout
60 days a lot
Then he sabotaged my account
And the period is 6 days
My account will be ruined
It takes time considering the enormous amount of reports received daily. Sending a small reminder to the team would be fair.
I just want to skip the time limit as soon as possible
This time will differentiate me a lot
Sadly that is not possible. We hope you understand.
How is that !!
Its illegal to share an pubgm account?
No way
@hallow gulch
Account sharing is against PUBG MOBILE'S terms of service.
that's mine ?
It is possible not 🙂
No. Please be advised that the staff here are not affiliated with the in-game customer support, therefore we are unable to provide actual assistance regarding such. Waiting for CS to reply is the best option.
Thank you for your effort, and it is better to wait for the deadline for deleting the Twitter account, which is 6 days instead of waiting 60 days to wait for the response from the support 🙂
So what is unlinking accounts for? 😮
Hey
In case you wish to add a different social account or completely remove it.
In the pubg growin pack with the group wen u buy the last one do you get back 300 uc
You cannot sell your own account?
With the groza
Or gave as a gift
With the pack that costs 300 UC and 800 growing points, you get 300 UC back and a groza skin.
Thank you
@night cloak hi bro . I want to work with pubg team i can help you in detecting bypass and also antiban which developers using I has lot of bypass codes which currently running safe
is there any way to join that type of team ?
if yes kindly dm ❤️ Will wait for u
No, That is against the game terms of service.
One message removed from a suspended account.
Not even given away? Goshhh
Should be released soon.
One message removed from a suspended account.
You can play in custum rooms
One message removed from a suspended account.
No, check the user agreement.
One message removed from a suspended account.
Directly in-game, make sure that you download all the resources.
Sad, mutual agreement should be acceptable
When will pubg karken come out
It should be released very soon.
K
Help me ban my account for ten years, I add it to your sake, help me create your account on safety, I added yours with toys and surprises. They keep me out of the game and ban the account. I only have this account. Please help me, please
Id:5494489280
Name:KD々FØメ'
Please refer to the private message from @polar marsh for further information, @unique marten.
I need help, someone hacked my account
Please contact the customer service for further assistance, @tacit ether.
Will any pubgm accounts created in korea be affected by the ban regardless where u live?
If you're playing on the global version of the game, you have nothing to worry about.
Will the chosen one achievement be changed since the snow ghillie is only obtainable in vikendi? ._.
No, since vikendi will be coming back after the needed adjustments are done.
Oh sweet, thanks for the reply! ^^ @hallow gulch
You're very welcome.
Hi, I need help for this. I have many times landed on the fountain but why its still didnt count as done? Please, help me. Thankyou
Land in the fountain and stay in it for at least 5-10 seconds.
How about I landed on it and exit to lobby?
It should count once you or your team dies.
But sadly it didnt count as done. Always playing solo for that😭
Try again and refer to what I've stated above.
Oke i'll try, thankyou!!
My pleasure.
If this did not work out, please report it in #old .
Nvm
The map was not released via a PUBGM update, please make sure you have the resources downloaded.
@rancid lily someone hacked my pubg account and change my clane owner help me back my id and clane
Please contact the customer service for further assistance, @rain portal.
It cannot be changed/unlinked
what I do now?
Please contact customer service via in-game settings if your account is hacked.
What's the solution you got?
You have to provide them correct information about your account in order to recover it.
OK how to connect again
I have the Twitter account
and I have everything about my account
Send the information they asked for.
help me report :https://youtu.be/C_cBEkWDblo
hmm are you kidding me 281 matches played this hacker
Yo mates there are any patch notes out for karakin cuz i cant find any
You can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@tranquil haven Karakin is available now
But where i can find some patch notes cuz i need to look at what its new,the loot poll,etc as i need to know that also to translate and spread some of the news out for some peeps from the romanian comunity around my part
Oh sorry, misunderstood your question. Here you go:
(From version 1.3.0 patch notes)
Np thx alot mate
your new map is dog crap
Yo mates its intended to find a ×8 scop on karakin cuz the pc pubg has scopes only up to ×4 so im thinking the same for mobile
beta invite code need
Where to download new update
goto beta offical download site
update of?
i cant download the beta version
@kindred egret Go to Events->Recommended->Beta test invitation
Generate a code and you will be redirected to download the beta version of the game.
You can get beta invitation code from Event->Recommended->Beta Test Invitation
Need an email from the support service, ingame support is stupid ..!!
Customer service email is intended for general queries
Only in-game support can help with account related issues
But u get auto answers
I got banned and I’m not hacking what shuld I do 😭
Please refer to the private message from @polar marsh for further information, @heady drum.
my beta version keeps giving me error code 1
how can I invite people to my RP team
Just click on RP team, and you can see the option to invite your friends to your RP team.
If they already did join one, it won't be possible to join yours.
Beta Version Download Link Please 
Go to Events->Recommended->Beta test invitation
Generate a code and you will be redirected to download the beta version of the game.
Thanks!

Hello
I was download beta PUBG Mobile but it gives me Unknown error
Both me and one of my friends how download
You can apply for the PUBG MOBILE beta program here, @lunar forge:
:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj
You will be contacted via e-mail in the near future if you are selected.
If the program is currently closed, new applications will be accepted again in the future.
Have you tried restarting your device and trying again, @lunar forge?
Yup
hello
Hello. I know for a fact that my account is wrongfully banned. Is there any way I can get my account further investigated?
Please refer to the private message from @polar marsh for further information, @vivid oak.
can you please tell me whats the newest version right now?
I have Xiaomi Poco X3 NFC
My friend have samsung galaxy A71
On both device have problem
Can you try reinstalling the beta version of PUBG MOBILE?
1.3.0. ?
i will
Yes
i need the next 5 numbers please
can you just double check if it is 1.3.0.14895 ?
im not shure
Mine is 1.3.0.14927
Gives me error again🥺
ok ty it could be that one then
ребят когда будет доступно 60 FPS на устройстве redmi note 9 pro ?
Please do not use languages other than English, @south citrus. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Please uninstall your current beta version of PUBG MOBILE and download the new one from this webpage, @lunar forge:
https://web.gpubgm.com/m/download_android_1.html
Pistonn
Maybe you can help
I've been facing an issue last 2 days my screen freezes and kicks me out the game.Im sure the storage isnt causing that because I have a large storage of 6GB RAM and 128GB ROM
ID: 532303794
Device: Xiaomi Redmi Note 9 Pro
Connection Type : Wifi
Country: Kosovo
@celest shadow
Do you have a screen recording of this issue?
Hello, I cleaned the phone's memory and deleted the Pubg files when I entered the game, I chose the wrong server, I wanted to change it back, but I need to wait 60 days, I ask you to change the server to Europe, here is the account id 5637169258
You need to wait for the cooldown period to be over, @ancient finch no other way.
maybe you can somehow change it all the same, it's just that now the ping is very large to play, it is not possible, you can still change the administration, maybe it costs money?
will vikendi be realesed again??
Yes, in the future with new updates.
do u might know when ???
No
ok ty for the answer
maybe you can somehow change it all the same, it's just that now the ping is very large to play, it is not possible, you can still change the administration, maybe it costs money? Help me please 😭
That's not possible, waiting for the cooldown time is the only way
Ios user facing serious bug can anyone help for solving that its a bancoming only on ios devices which gives 1day bantier gets reset "you wre using a cracked version something like message pops" please consider this👍
Please refer to the private message from @polar marsh for further information, @rain path.
anyone has beta patch notes?
What’s this?
Error again😐😐I dont know whats wrong with this!
When i complete this week 3 mission so after that changing
When I'm done completing this mission so it's changing to another mission
@Piston#0007 I do
@onyx dagger How to download beta and any early patch notes
@celest shadow want me to send screen record of it here?
I cannot finish a game at all
In case you wana see it
There are some requirements, try again later
@sick shale any opinion?
No idea, are you running any other application in background?
Hlo
Nope
Started happening 3 days ago
I cant even finish a game without this happening
Some mod told me to check if webview is up to date but it is
We are unable to provide assistance if you do not ask a question or state a problem, @lethal patrol. Remember to read through #faq before asking questions in the support channels.
User number: 548233211
Device: LG Stylo 6
Cellular
Country: USA
How do i fix not being able to loot boxes or crates? Havent played in like 6 months
try to repair your client and clear cache and data. @languid schooner
What are the requirement
I play regularly from last 2 years
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @radiant dirge. You can also submit a report in #old in compliance with the channel's pinned instructions.
i am reported a cheater on 5th april in #cheater-reports still he is not punished.
Yes.
I did not see any of your message in #cheater-reports.
How can I download new beta
Go to Events > Recommended > Beta Test invitation then generate a code and you will be redirected to download the beta version of the game.
Okay
But I haven’t got beta test invitation. Can you send link for iOS?
Thank you 🙂
You are welcome!
@clear spindle i sended it second time
Have you tried to contact customer service?
That wont help at all
I rebooted my device several times
Also uninstalled the game
Im so mad I cant finish at least a TDM
Best option would be factory reset your phone and do a clean installation of everything.
I've been thinking that
But what If I try to repair the game?
But I think thats the same as uninstalling and reinstalling though@jade nest
Nope, Factory reset of phone is completely different.It will clean all unusual settings and hopefully solve your problem.
Make sure to backup your important stuffs
I was talking about repairing the game*
You can try that too but if you still face the same issue,then factory reset should be the last option.
Yep
Also uninstall your android system webview and downgrade your chrome version
Do these first before factory reset
Uninstall?
Yes
I uninstalled yesterday and updated again
No keep it uninstalled
First do that then check.
Ok thanks.
@olive dove thx for your help yesterday ✌️
you are welcome, and welcome back.
Any mods or Admin?
@night cloak How can we help you?
My account was Hacked what should i do?
Please contact the customer service for further assistance, @night cloak.
I send e mail but no answer
I did 36 Kills after that match i got banned. I was surprised, I was playing absolutely Fair! I have video proof
Please refer to the private message from @polar marsh for further information, @night cloak.
Please avoid going off-topic, @spare bison. You may have unrelated conversations in #chat.
My friend's Facebook was stolen and someone has access to his account now. He can't unlink cuz that person still logging into his Pubg account. What could he do?My friend have access tru Google Play and linked email.
Take a screenshot
I mistakenly changed my server.. I am facing problems with ping.. Plz help me
You should wait for the cooldown period to be over, no other way.
Is they solving those issues
hello can someone help me my acount got hacked and noone care about me
Please contact the customer service for further assistance, @trail bolt.
were i can go for telling this my acc got hacked
Here
who i can talk to about banned accounts
Please refer to the private message from @polar marsh for further information, @honest pasture.
Why i am unranked and when i can be ranked again?
Hello
Wait For Next Week
Its still crashinggggggg
I need a help
Ok but for what reason im unranked?
State your issue
You might be unranked due a suspicious activity was detected on your account.
Chainsukh uninstall and install has not worked🙂
Rank Refreshing every 7days not Daily.
When I enter the account with Facebook connection, it says create a new account. What is the solution?
I know that but last week was the same
You get the tittle every 7 days not ranking in server
Im not even in the list
List ranking must be regular not every 7 days
When I enter the account with Facebook connection, it says create a new account. What is the solution?
Uninstall Pubg and Live Happily
Im sure 100% i didnt break any rules its just noobs who report me alot
Bro if i Uninstall pubg i have to play pubg in real life im in frecken iraq
@sick shale When I enter the account with Facebook connection, it says create a new account. What is the solution?
Exactly
Hello, my game account has been stolen. I have two links to my account, one link to the thief. Please help me
You will be ranked again when the investigation is over.
Fair enough thank you
The facebook account was unlinked then
Disconnect The other One
@sick shale What can I do? What is the solution?
The game has versioned on my account. And I can't disconnect
There is no solution if the social media account was unlinked.
Pff

