questions

[storm radish]

I restarted

No use

And no skins and maps are downloaded

[formal snow]

Tell me piston

I forgot my registration date

What I will do

Now

Piston reply me

[proud birch]

Can I recover my account and decrypt 10 years?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @proud birch.

[formal snow]

?

[celest shadow]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[formal snow]

But I have only gmail registration date

And my social media deleted

How I can find exact

Date of registration

[celest shadow]

You may try the third method mentioned above.

[formal snow]

?

Why in game support don't reply me

Piston

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @formal snow.

[golden mural]

Means, the chance his to get back his account is low right? He already email to fb support

[celest shadow]

He has to recover his hacked social media account first, then contact the in-game customer service, @golden mural.

[verbal scarab]

hi bro i need help

[celest shadow]

Hello, @verbal scarab. How can we help you?

[mortal patrol]

Hello, i have a question. Why deleted my report on #cheater-reports channel?

[celest shadow]

Let me have a look, @mortal patrol.

[mortal patrol]

Thank you.

[worthy dock]

hello is there any problem with PTCL network it dosent work with pubg mobile ?

[verbal scarab]

i got ban without any reason 1st ban for 3 days and 2nd for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal scarab.

[celest shadow]

When reporting a livestream in #cheater-reports, please make sure that the person is actually live, and not report a VOD of the livestream, @mortal patrol. Please refer to the pinned messages of the #cheater-reports channel. Thank you for your understanding.

[mortal patrol]

Thank you. 👍

[zealous cliff]

Same here ping shows 54 while in-game doesn't work and no answer from piston he just says feedback bugs but no single info

[fallen anchor]

hello. please tell if possible to transfer account on Korean version to Global version? what should i do for it?

[golden mural]

But he fb account already banned because of the hacker. So how?

[elfin canopy]

Please contact your Internet Service Provider.

Please contact in-game customer service, @night cloak.

Please wait for their response, @night cloak, we cannot help with it.

[fallen anchor]

hello. please tell if possible to transfer account on Korean version to Global version? what should i do for it?

[elfin canopy]

Unfortunately, that is not possible.

[real lily]

I have some problems with my account... Can someone help?

[elfin canopy]

What is it, @real lily?

[golden mural]

His fb account already be banned because of the hacker. So how?

[elfin canopy]

Please contact Facebook support regarding it.

[golden mural]

Via email?

[real lily]

Suddenly i got banned without any cause... It was my most favourite id + i am playing in it since season 2 and also used a lot of money...

I have also tried to contact with pubgm support but they didn’t respond

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real lily.

[sturdy drift]

Hello my account hacked by some one

[elfin canopy]

https://www.facebook.com/help

[storm flume]

Please contact the customer service for further assistance, @sturdy drift.

[sturdy drift]

How?

Where I can?

??

[versed sonnet]

#faq 5.4

[gritty moss]

@polar marsh

@elfin canopy I message @polar marsh he don't response

[elfin canopy]

What was the issue, @gritty moss?

[gritty moss]

Suddenly i got banned without any cause... It was my most favourite id + i am playing in it since season 2 and also used a lot of money...

I have also tried to contact with pubgm support but they didn’t respond

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty moss.

[dull cove]

Pubg KRJP version will be removed??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dull cove.

[woeful cliff]

Same I need to know about that

[hallow gulch]

Google it, or ask in a discussion channel.

[dense crane]

My account has been banned by mistake., ID : 5624372575
Hey PUBG Support Team , I want to till that I got banned on my PUBG account by mistake and i need your help to fix this mistake ( banned for 10 years ) . I have not use any type of hacking or tried to cheat in any match so I think you should review my account recent activities and confirm that there's nothing to ban my account , all information has been listed , hope you'll check this issue as soon as possible .Thanks PUBG Team .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense crane.

[lusty birch]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5459227706 The name of the account user SNP丨NeMo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty birch.

[limber spear]

6x scope not zooming out? The slider to zoom out does not show for the whole match. Any help?

[sick shale]

Check your control settings, maybe you accidentally changed it's place

[limber spear]

No it has happened to a few of my friends as well. Its some sort of a bug. Fixed it self the next game but keeps recurring.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @limber spear. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[latent thicket]

Hello, PUBG MOBILE. I know that you are very busy due to large number of messages. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I'm very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I'm tired of contacting you. Thank you PUBG MOBILE.
The account ID : 5289231021
The username : QX丨كـويك

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent thicket.

[storm flume]

Please do not use languages other than English, @latent thicket. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

#34 number in first photo means 34 mythic items
Why achievement counted 29 olny

[sick shale]

Do you have vehicle/firearm mythic items?

[swift gate]

How to play pubg without vpn

[sick shale]

You can't if the game is banned in your region, usage of VPN isn't recommended.

[night cloak]

Hi can u help me about this

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

Hello there , when will PUBG support 90Fps for the s21ultra devices ?

ok thx <? i will seee

[sick shale]

No information

[night cloak]

Where I can get an info pls ! How much it take for something like this to happen ?

[broken anchor]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account ID: 5195528755 The name of the account user :
〗مخاطه〖

[polar marsh]

Please refer to the private message from @polar marsh for further information, @broken anchor.

[night cloak]

@night cloak Is it Exynos or Snapdragon?

[night cloak]

It's the Exynos version

Can i transfer account to global? It's not fair i spent so many things 😠

@night cloak Unfortunately, no such information when Exynos 2100 will be optimised.

[night cloak]

But it will be supported right ?

@night cloak You cannot. It is fair. You should not play on a game that wasn't meant for your region.

@night cloak Very likely.

[night cloak]

OK thank you

@astral moth bro need help
How can I delet my pubg global acc .

@night cloak What is your region?

@night cloak Bangladesh

[simple rune]

Hello,
I changed my server by mistake
and I want to return it to Europe

[night cloak]

@night cloak Unfortunately, you cannot delete your account.

@simple rune You can return after 60 days. You can also play with friends to get reduced ping.

[night cloak]

Any other way or which region will work ?@night cloak

@night cloak No other way.

[simple rune]

Can I change it before 60 days?

[night cloak]

Unfortunately, no.

[simple rune]

My friend told me I could change it by contacting customer service

[night cloak]

You cannot, unfortunately. It was possible for the first few weeks when the change was made, since people were confused.

[obsidian frost]

with kr version gone how will we be able to host scrims without roomcards?

[simple rune]

Okay Thanks @night cloak

[night cloak]

@obsidian frost You can do it from the global version. You can find room cards in store.

[obsidian frost]

they are way too overpriced you think we are getting paid for hosting? we are doing something for the community and with this coming up its almost impossible

30 days advanced is 1200 uc on kr yet 7 days is 500 on global if im not wrong

[night cloak]

Well, that is up to you. KRJP is for people living in Korean and Japanese people. The version was never meant for you at all.

I cant log in to my account it get crash, is there any solve for this issue?

@night cloak Try restarting your phone. Have you tried logging in to a guest account?

[obsidian frost]

is there any way to get tencent to sponser the rooms? we have a server with 6.5k active members and we are hosting daily scrims.

[boreal valve]

My account is stolen and I can’t sign up to

[night cloak]

I did also for guest account will crash😢

@obsidian frost No, for daily scrims. But if you plan to host any paid tournaments, you can get support from https://www.pubgmobile.com/cp/a20191127sssq/index.shtml. Be advised, it is currently not available in the South Asian regions.

[obsidian frost]

thank you.

[boreal valve]

Please help me my account is stolen

[night cloak]

@night cloak Have you tried restarting?

@boreal valve We are unable to assist players with account related issues here on Discord. You will need to contact the in-game customer service.

[boreal valve]

I did didn’t help

[night cloak]

@boreal valve Did you submit all the information correctly?

@night cloak Sure.

[boreal valve]

Yes but thay ask for screenshots and don’t know how

[night cloak]

@boreal valve Go to your Google Play/Apple Store purchase history and locate the payments. You can take screenshot of those and share.

[night cloak]

I did

[boreal valve]

Ok I will do it but I but my stolen account id in game and its there but with someone else

[celest shadow]

Can you please check if you have your device's Android System Webview updated to the latest version on the Google Play Store, @night cloak?

[night cloak]

@boreal valve If the payment account was compromised, you will need to recover it first.

[boreal valve]

And the game sign me up in a new account

[night cloak]

@boreal valve That is indeed unfortunate. You really wanna contact the customer service as soon as possible.

[night cloak]

I did unstall and reinstall again in PlayStore

[celest shadow]

The Android System Webview application, @night cloak?

[night cloak]

Still it get crash😟

[night cloak]

No only outfits are mythic

[celest shadow]

Which application did you uninstall and reinstalled?

[obsidian frost]

Just a quick question lets say a person from kr hosts a room using a kr account will this impact the ms for the eu players ?

[boreal valve]

Thay send me this but icant login to my stolen account its keeps sign me up in the new one

[night cloak]

The achievement is for outfits. You got 34 mythic items and 29 mythic outfits.

[mystic knot]

You think we can transfer account from other version of game to global?

[night cloak]

@boreal valve Unfortunately, you will have to recover access to one of the login method. There's no other way.

@mystic knot No. Due to privacy and law.

[mystic knot]

Becouse on pubgm kr they want to close our acces to accounts from 30/06 becouse we arent from Korea/Japan... That's unfair :/

We spend money and time on the game for nothing?

I hope global administrators support us and make that dream happend..

[night cloak]

That is actually fair. You should never have played on a version never meant for your region. And, you cannot spend in the game - unless you tried different illegal methods.

[obsidian frost]

You can easily spend in game wdym

[mystic knot]

Nah, they got more things..

They have more changes at items than global..

[night cloak]

This support is for global version only, feel free to contact the KRJP support.

[mystic knot]

Okey, ty

[night cloak]

@night cloak add me friend

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[night cloak]

PUBGm😑

[celest shadow]

You should read my messages very carefully, @night cloak.

Please make sure you update this application, and not reinstall your game.

[night cloak]

For what?

[celest shadow]

https://9to5google.com/2021/03/22/android-apps-crashing-webview/

[boreal valve]

The one in the left is the hacker

[night cloak]

I have all mythic outfits
Zero mythic vehicles
Zero mythic firearm (upgradable)
Zero mythic backpack

@boreal valve Feel free to report them to the customer service in-game, if you think they contacted you through the game.

@night cloak Could you share screenshots of all the mythic outfits you have?

A video would be even better.

[night cloak]

Sorry i didn't see it, yes it's latest update

[haughty rock]

Pubg kr version going to ban in other countries then give mythic outfit free in global version

Thats not fair

I have 7 mythics in 40 level account without spending any uc in kr version

[celest shadow]

The KRJP build of PUBG MOBILE is never meant for players in other countries except for Korea and Japan, @haughty rock. Please use the global English version of PUBG MOBILE instead.

[haughty rock]

And in global version only 9 i have due to royal passes

[celest shadow]

If you have updated the Android System Webview to the latest version, please try logging in again.

[haughty rock]

But thats not fair i think you will understand

Global version is designed for business

We will not use kr version

[old ridge]

Hello everyone i need your help .. I forget the password of my email connect on my account so i need to unlink the email please help me .

[haughty rock]

If you give mythic in global version without spending huge amount of uc

[night cloak]

Consumers in different parts of the world have a different perceived value for games, so the devs/publishers adjusts the prices accordingly for different versions.

[haughty rock]

At the end this game is now for business use to earn money

[night cloak]

Feel free to contact the KRJP version support here: https://pubgmobile.helpshift.com/ for such.

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE KR/JP version. Please use https://pubgmobile.helpshift.com/a/pubg-mobile/ in case you need any help with the KR/JP version.

[night cloak]

Still crashing idk what should I do, i did restarting phone and uninstall Android System Webview and reinstall again

[jade nest]

Just keep it uninstalled.And try again.@night cloak

[obtuse valley]

@night cloak does the email on that website replies?? I sent an email regarding on the unlink of 3rd bind / email on my account, still no reply tho. Thanks

[night cloak]

@obtuse valley I do not know. This support is for the english version only.

[zealous turret]

wait kr version is going to be banned in USA?

that's what pe are saying

people *

[obtuse valley]

@night cloak oh okay, thanks for the info

@zealous turret i think KRJP will be unavailable outside korea or japan

Guess you can count it as a ban

[night cloak]

@zealous turret KR version is not available anywhere else and soon the users will be unable to access from outside either.

[night cloak]

Not useful 💔😑

[smoky basin]

Доброго дня. Дуже сильно потрібна ваша допомога

[night cloak]

@smoky basin English only, sweetie

[smoky basin]

Только UA

Я не знаю англійської мови

[zealous turret]

wow that's a big rip

okay thanks

[storm flume]

Please do not use languages other than English, . You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[old ridge]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5289517888The name of the account user C4丨Ertugrul

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old ridge.

[jade nest]

Try Repairing your game.

[night cloak]

😟😢💔

Im gonna break my phone😑

[night cloak]

Not working

Is there anything i can try to not get crashing

May I know what phone are you using and when did the problem start?

Redmagic 5G (Android 10.0), it get crashing when i try to log in on account

It get crash when i put all social media button

You mean it doesn't crash with guest?

Guest also😑

Do you want record while it get crash?

Could you create a video and share here but this time with guest account?

Of course 😊

@night cloak Looks like the issue is from the device/internet side. Could you ask in a Redmagic community (example: https://www.facebook.com/groups/513246195975219) and see what they suggest?

Yes i will do

[soft cedar]

Hello everybody can anyone help me for how im gonna unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @soft cedar.

[pearl palm]

I played a crew match but it's not counted in my achievement how to fix it

[sick shale]

All-Talent Championship is different, and it's progress won't be counting in Crew Challenge achievements.

[pearl palm]

Then when is crew challenge will start

[sick shale]

No information

[night cloak]

Please, I need help.

Hey, I lost an email that's attached to my account, so how can I get my account back?

[pearl palm]

When karakin map will release

[zealous turret]

April 7th i believe sir@pearl palm

[sick shale]

If you can't access your game account by using other login methods, then your only choice is to recover the linked email address.

[night cloak]

Only I know the recovery email, but I don't know how to reach the email

[pearl palm]

@sick shale I accidentally changed my server Asia to KRJP can I change it

[sick shale]

You can't before the cooldown time ends

[pearl palm]

I'm having ping issues I need to change my server to Europe

[versed sonnet]

Is PUBGM accepting this ★ in the ingame nickname?

[west ruin]

Hi pls can someone help me how can i download pubg mobile on pc eith no virus

[hallow gulch]

Sadly nothing can be done but to wait for the cooldown to end.

[hallow gulch]

Download gameloop, the official PUBGM emulator.

[west ruin]

Ok thank you

[night cloak]

You may try it it will tell before you change it

[versed sonnet]

Alright, thank you.

[night cloak]

Your welcome goodluck.

[versed sonnet]

Thanks 🙂

[pseudo glacier]

Is there a way to cancel the links inside the account? I have all the account data, the main link, and the account is mine, and it has been hacked, and the hacker wants to send him money or else he will tamper with the account and ban the account for 10 years

[west ruin]

I downloaded gameloop and i see chinese stuff i dont know what to click

[storm flume]

You can now access #emulator-chat and #emulator-support, @west ruin. Revert this at any time by sending .emulator in #481204134859505684.

[west ruin]

can someine help pls

[storm flume]

Please do not use languages other than English, @west ruin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[elfin canopy]

@west ruin, ask in #emulator-support.

[storm flume]

Please contact the customer service for further assistance, @pseudo glacier.

[pseudo glacier]

I spoke to the customer service and answered and sent all the required information and he said we will respond to you after 60 days
This is my account and it has been hacked, and you should help me

[elfin canopy]

Please wait for customer service's response, we cannot help you,@pseudo glacier.

[pseudo glacier]

The hacker will tamper with my account and block the account for 10 years
This is unfair, I have spent a lot on my account

[past fable]

Hy if I say the ID that was banned with ban pan, could yall say what hacks they had been using?

[elfin canopy]

Unfortunately, we cannot help you with it, only in-game customer service can. Please have some patience.

[elfin canopy]

That information is confidential.

[ornate solstice]

I recorded a video playing solo where one of the players violated the rules that he hacked and made an alliance with one of the players as well

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @ornate solstice. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[lethal peak]

Last season i reached RP 100 and i didn't get most of my rewards, as you can see it says i have them but they are locked

[night cloak]

People are playing karakin map

In room

Why it not available in the normal classic?

[dark tree]

This video shows the strength of my game and I am completely clean. I have a YouTube channel and I need to solve my problem. I have not used any cheating program or worked with another party. I was banned by a mistake from you. Please check the ban and thank you ID5180080428

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark tree.

[mortal apex]

Karakin map will be available on April 7th, @night cloak.

[raven token]

Hi

Hello everyone i need your help .. I forget the password of my email connect on my account so i need to unlike the email please help me .

[raven token]

.

[sharp willow]

Is there any way to contact pubgm support? I purchased $100 UC, the amount is deducted but I didn't get any uc

[mortal apex]

Unfortunately you cannot unlink your email/number.

[livid plover]

Can u guys make the game a little more stabilize? It's been laggy alot since s15, new erangle and new lags

[robust atlas]

hello

[bold kindle]

What if you have the kr version of pubg

And u used a korean vpn to make ur acc

Would u still be able to play after the announcement where u have to switch back to global

[robust atlas]

why my kr version account ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust atlas.

[mortal apex]

Usage of VPN is not recommended. You may refer to the pinned messages.

[haughty rock]

You can login your account by vpn but cannot play with vpn bcz you will get 10 min understand what i want to say@bold kindle

You will get 10 min after match or in match as i had played so i am telling this

I opened 30 classic crates and got no legendry item if that was in kr version i will get mythic outfit 100% sure@bold kindle

But cannot do any thing about that

[lethal peak]

Please any help? 👆🏻

[bold kindle]

Would this still apply to me if the account was made in korea

[haughty rock]

Bro contact in game services@lethal peak

[low quarry]

ye

[haughty rock]

@bold kindle yup

[bold kindle]

Explain

[haughty rock]

You are living in korea

[bold kindle]

If the acc was made in korea

[haughty rock]

Thats way you are not able to play as your ip detect which will not be in korea

[bold kindle]

But i live in the us

I think i deserve to play the kr version 😉

[haughty rock]

Then play as you want

I have 40 level kr account and 65 level global

[bold kindle]

But did u create ur kr acc using a vpn or no

[haughty rock]

No

I cant see any event

[bold kindle]

Ok but i created my kr acc with a korean vpn to get events

[haughty rock]

I created in season 14

[covert mason]

so no one outside korea will be able to play kr version?

[raven token]

Me what

[haughty rock]

Yes brother

[covert mason]

so thats why i dont have events

i didnt use vpn

[bold kindle]

Yea

Use a kr vpn then make ur acc

[covert mason]

but i dont even play kr version, downloaded for fun

[bold kindle]

Then u get events

[raven token]

Helb

[bold kindle]

Hello arab man

[haughty rock]

Just play for fun otherwise it will capture you as addiction

[covert mason]

too late now

[haughty rock]

😂

[bold kindle]

Why my kr version account ban?

[haughty rock]

What happened now

[storm flume]

Please refer to this channel's pinned messages for further information, @bold kindle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[haughty rock]

I dont know time will decide

[acoustic geode]

It's not banned yet, but as far as I know is that nobody knows what will happen with the account.

[potent heath]

Can i complete all the rp missions without any friends

[mortal apex]

Of course you can! RP Missions with friends only give you more points, so you can complete them faster while playing with them.

[arctic osprey]

Why is there not African server after 18 season we have been playing on other servers for 18 season straight how is that a fair game

?

[mortal apex]

Feel free to suggest it in #old, @arctic osprey.

[arctic osprey]

It annoying playing on 100+ ms and someone is playing on 20

[arctic osprey]

Fam

[raven token]

No, but the link to the number + Gmail is suspended

[fringe hound]

why am i unranked

@mortal apex can u help me plz

[muted pebble]

Dear tencent teams unban my account 5751646402

[polar marsh]

Please refer to the private message from @polar marsh for further information, @muted pebble.

[storm flume]

Please do not use languages other than English, @hollow turret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hollow turret]

I have a pubgmobile account linked to Facebook and a third link is linked, and these links belong to me. But I was surprised that the account was linked to Twitter , but this Twitter link does not belong to me and every time I try to disassemble the Twitter link someone logs into the account by the Twitter link

[night cloak]

Hi Pubgm i am crown 2 in duos about to hit conqueror and i got banned for no reason at all. It says im using a cracked version of pubgm but i have never used a cracked version. my id is 5545957844

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[mighty wing]

Where's the form for reporting online content that promotes cheats?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mighty wing.

[mighty wing]

why is this link shrinked?

[mortal apex]

We cannot do that much here. You may contact the in-game customer support for further information.

[peak otter]

Why is the match making isn't fix. My teammate tells it?

[storm flume]

Please contact the customer service for further assistance, @hollow turret.

[fringe hound]

why there is support chat if everything goes to customer support

[hallow gulch]

We guide players in need for help, and as we are unable to provide in-game assistance, players get to at least know what type of issue they're dealing with and how to solve it.

[glass pewter]

Will the baking event end in like 3 hrs? Or will it be up for tomorrow

[lusty sail]

One message removed from a suspended account.

[mortal apex]

As already mentioned, we cannot help you any further with account related issues. Please refer to this message:
#questions message

Keep an eye out in #news, @lusty sail!

[nova flare]

Peace, mercy, and blessings of God be upon you. Please help me with my account. My account has been stolen by someone, and this person has charged illusions and difficulties, and I have no relation to the subject ID:5270753063

[hallow gulch]

Amen! But please contact customer support for assistance.

[sage jewel]

How do you download karakin? I see people playing it on customs

[tacit night]

Is this true that's will delete the Korean version?

[zealous turret]

yes@tacit night

in june

unless you are in Korea or Japan you can not access the Korean version

[night cloak]

No, Korean version isn’t being deleted. Players outside of Korea/Japan will have their accounts disabled by the server.

[tacit night]

Ohh ok 👍

Only by VPN RIGHT ?

[zealous turret]

I would not reccomend using a vpn @tacit night

[tacit night]

👍

[zealous turret]

it might automatically detect that you are not actually from Korea or Japan and ban the account

👍

[onyx root]

Today when I enter into pubg mobile they told me that update your Pubg mobile app but my app was already updated

My wifi network is also good connection

[zealous turret]

what was ur account linked to @onyx root

[onyx root]

Google and Facebook

Both

[zealous turret]

were either of the accounts hacked?

[onyx root]

Noo not hacked

[zealous turret]

did you try deleting the game and re downloading it

[onyx root]

I try 3 time delete and install then I try restarting my device but it's not working

[zealous turret]

can you make a alt account real fast if possible and see if it works?

in the game

[onyx root]

I don't understand

[zealous turret]

If it works then something is wrong with that specific account so you will have to contact in game support

make another account real fast and see if it says the same thing via guest or what ever you prefer

[onyx root]

I can't enter the game they told that

This think

When I face this problem 4 map ar downloading Gelitch

There were 4 maps I downloaded but today face this problem

Any admin can help me please respond

[onyx root]

@storm flume

It's working right now.Sometime some bugs really heart attack me

[zealous turret]

great to hear👍

[storm flume]

Please do not use languages other than English, @spring falcon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

my entire clan is inactive. How do I get leadership of it ?

how unlink number phone ?!

[sick shale]

It cannot be unlinked

[sick shale]

You can't if the leader does not transfer it.

@nova saddle Your screenshot?

[honest wolf]

Hello , i need a help

My account server changed without my access

[night cloak]

@honest wolf Unfortunately, you will need to wait 60 days.

[honest wolf]

It’s actually bug i didn’t changed it

I was in a squad and the leader was in Middle East server after we play one game he left and i start another game

[night cloak]

Feel free to contact the customer service in-game if you think it was bugged.

[fleet forge]

Does anyone here know why i cant play karakin in custom rooms yet ? It says i havnt downloaded the map. All my friends are playing it now

[honest wolf]

I am sure it’s bug i didn’t open setting by mistake

Customer service in game no response

[night cloak]

@honest wolf They can check if you opened the settings, or not.

They can take some time. Have patience.

[honest wolf]

Ok thank you

[marsh minnow]

Guys need help how can i logout others accounts from pubg if they using my account ? or its not possible

Acc is linked to FB

[feral forge]

you should enable 2FA to secure your linked methods, that will logout the others from your FB. @marsh minnow

[nocturne crane]

Hello. I’m new, will I be able to hit rank 100 on the rp I’m currently 55?(won’t be opening crates)

[feral forge]

sure. there's still 5 more weeks to go, complete all rp and daily missions, also the 3000mins achievement, that will be enough to take you to rp 100.

[normal fulcrum]

@spring falcon Please do not post unnecessary contents on this server or it will be considered as spamming

[lusty lark]

I encountered this problem for the second time, is there a new update? This April?

[storm flume]

Please do not use languages other than English, @spring falcon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @lusty lark.

[nocturne crane]

Ty!

[agile flicker]

Good day, my account was stolen, I tried to get it back from the in-game support, but it is not helped.

[cunning knoll]

This account has been linked to the Facebook account, and Facebook has changed. I want to use my old facebook account to Another character Facebook which was linked to this account on another character and I can't please help me ,
Id Was linked in facebook and i change facebook account :- 543644656

[storm flume]

Please contact the customer service for further assistance, @cunning knoll @agile flicker.

[cunning knoll]

They did not help me

[slender axle]

My account has hacked with email login how to remove third login anyones help me

[night cloak]

@cunning knoll That doesn’t look like the global version.

@slender axle For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[slender axle]

I already contact them he not reply properly how can i recover

[burnt basalt]

Hi I have a problem with metro items that cannot be played.

[night cloak]

@slender axle Can you share their latest reply here?

[cunning knoll]

Yes it’s Vietnam Virgin

[burnt basalt]

Hi I have a problem with metro items that cannot be played.

[night cloak]

@cunning knoll We only provide support for global version, unfortunately.

[cunning knoll]

And I remove my Facebook account from this account but still tell me that it’s content in the same account

[cunning knoll]

Why ?? I removed the link to it from this account character why still tell me it’s connect in the same character

[clear spindle]

We only provide assistance for the global version of the game.

[burnt basalt]

@clear spindle thank you very much

[clear spindle]

You are welcome!

[cunning knoll]

It was on the global version before, and it turned into the Vietnamese version. Can you help me bring it back to the global version? Please help me 😔😔

[clear spindle]

Unfortunately we cannot.

[cunning knoll]

Why ??

[clear spindle]

We're not related with the in-game customer service.

[night cloak]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it.

[cunning knoll]

Ok thank you

[cunning knoll]

Okay thank you can I ask you for another help

[burnt basalt]

Can I have one last question?

[proven crescent]

When the hell does the joker spin end? There is no expiration date anywhere

[cunning knoll]

I have a global account and I cannot change the region

[cunning knoll]

I have a global account and I cannot change the region

[night cloak]

Look carefully, @proven crescent.

@cunning knoll You cannot change region if you created the account in EEA region.

[burnt basalt]

@proven crescent Expires 4/21/2021

[proven crescent]

@night cloak I did but yeah it wasn’t showing^

[burnt basalt]

@night cloak Can I ask you a question when will the new map start?

[proven crescent]

Thanks for that info though

[night cloak]

@proven crescent Looks like your screen is zoomed in. You can change the settings from the graphics settings.

[night cloak]

On the 7th, this month, @burnt basalt.

[proven crescent]

Where?

[night cloak]

@cunning knoll You cannot change region if you created the account in EEA region.

[burnt basalt]

@night cloak Thank you very much. I love you.👍

[cunning knoll]

😔😔😔

[night cloak]

@proven crescent There should be a corner setting for the non 16:9 phones.

[proven crescent]

I have an iPhone XS Max and it’s set to 50 to notched

That’s what it was set to by default I guess

[night cloak]

You can try slightly adjusting.

[cyan copper]

I need to recover my account

[night cloak]

@cyan copper For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[cyan copper]

In game they r not responding pls help me

[burnt basalt]

@proven crescent Buy you iPad the best thing.

[proven crescent]

I mean where am I supposed to put it at?

[night cloak]

@proven crescent Nevermind, not on a phone rn, cannot help.

@slender axle Write in detail, of the issue you are facing.

[proven crescent]

Oh ok atm mines it at 50 which is notched and it was set to that by default coz I don’t remember changing it

[night cloak]

Could you also share the SS in #old? That’s something the devs should look into as well.

[proven crescent]

Ofcourse

[burnt basalt]

@proven crescent Brother, your problem is simple and not big.

[night cloak]

Thank you.

[mortal jolt]

Why is getting a chicken dinner only +14 while loosing once is 30-?

[cyan copper]

How can I get help from u

[night cloak]

@slender axle Feel free to answer the questions.

@mortal jolt When a match loads, your survival and kill ratings are added to two different pools (two concurrent elo/mmr systems) along with the survival and kill ratings of all 99 other players. Everyone is then assigned a rank based on your ratings comparably. It is important to note that all 100 players can have very similar ratings and therefore require similar Win percentiles. In these scenarios the highest ranking player may not see a big loss in points if dying early. However, when the rating pool is drastically spread out, lets say from bronze to platinum, the highest rating platinum player will see a large loss in points if dying early.

[slender axle]

I need to change my e-mail

[night cloak]

@cyan copper May I know what the issue you are facing?

[proven crescent]

No it’s not I could be spending a lot trying to get say the gun skin and then the event expires because I had no knowledge of when it expires but be that as it may big or small it’s still a problem and this is the support page to seek answers and fixes and workarounds for issues

[night cloak]

@slender axle You cannot change email if your account wasn’t compromised.

[burnt basalt]

@proven crescent The expiration date is 4/21/2021

[cyan copper]

❤️

[slender axle]

Facebook and play games in my control . But hacker has control with e-mail

[cunning knoll]

Is there any other solution to solve this problem?

[proven crescent]

Thank you I got that now

[night cloak]

@slender axle Just write to the support that your account was hacked, instead of you wanting to change the email. That way the support will provide you the most suitable solution.

[burnt basalt]

@proven crescent You are welcome, my love.

[night cloak]

@cunning knoll No. It is due to GDRP law. They don’t want EEA data to be transferred to a different country.

[slender axle]

In Support there are not giving correct response to my problem

[night cloak]

Did you write that your account was hacked?

[cunning knoll]

Thank you for the information ❤️

[slender axle]

Yes

[night cloak]

No problem!

@slender axle Can I get a screenshot of that?

I actually need the most recent message screenshot.

Not your entire conversation.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[burnt basalt]

@night cloak You are breaking the rules.

[agile coyote]

MY account freezed 2 month im emulator player please dear pubg mobil team fix my problem

[agile coyote]

MY account freezed 2 month im emulator player please dear pubg mobil team fix my problem

[fierce pawn]

Guys is there a keymap config with working Reive and throwables ?

[night cloak]

@slender axle Please reply to all questions and then share the latest message screenshot.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile coyote.

[storm flume]

You can now access #emulator-chat and #emulator-support, @fierce pawn. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

@slender axle It looks like you are from a region not supported by the game. Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

[night cloak]

@slender axle Please use #chat. We cannot help you.

[cyan copper]

@night cloak

See I can't wait for 60 days

Because hacker can ban my account in that time

[night cloak]

It won’t take 60 days. If you have provided all the information correctly, it would be sooner than that.

And, to prevent the hacker from using cheats, I highly recommend recovering your login method. The customer service can take some time.

[cyan copper]

How to do

How can I block login from email

[night cloak]

You already did.

The support will let you know when they will block the email. It can take some time.

[cyan copper]

In that time if hacker ban my account what can I do😭😭😭

[night cloak]

You can try your best to recover your email password. There’s nothing can be done once it gets banned.

[cyan copper]

So only I am asking help to block emai

I know email id but I don't know password 😭😭😭

[night cloak]

Yes. The support will verify your information, confirm if the account was hacked/not, and take necessary actions.

[cyan copper]

In my account fool lev 4 and Awm lev 4 with full fool set

Can u intimate them do favour for me as soon as possible

😭

[night cloak]

Sorry, only the security team handles such requests.

[cyan copper]

But for this kind of problem they should take immediate action

They r not responding what can I do

[night cloak]

Your account is actually your own responsibility. They cannot take immediate action because they have to verify information and proof of the ownership and many other things. It is always recommended to add a 2FA on your login method.

[cyan copper]

2 logins with me but 3 login hacker having

[night cloak]

I understood.

[cyan copper]

Then can u hlep😭

Sry help😭

[night cloak]

I just told you what you have to do.

Please use #chat for further discussion.

[cyan copper]

One thing u say

[cyan copper]

Does discord server help me to unlink email or block email login

[night cloak]

No.

Only in-game customer service.

[analog fable]

May I know how I can unlock 90 FPS on my OPPO Find X3 Pro?

[onyx dagger]

Any devices that has the 90hz or above screen refresh rate and the processing capability to run 90fps, @analog fable.
I actually don't know about the screen refresh rate of your device, though.

[analog fable]

I'm pretty sure it has the processing capability to run 90 fps though

[timid spoke]

Someone hack my mythic fashion's twitter account

I'll already done ingame support but no help no response

@onyx dagger

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @timid spoke.

[timid spoke]

@night cloak

[onyx dagger]

Kindly refer to the bots message above, @timid spoke.

[timid spoke]

How?

[analog fable]

Are there future updates that unlock 90 fps for new phones?

[onyx dagger]

It solely depends on how powerful your device processor is; if the option is not available, then that means that your device is unable to support the higher graphical and frame-rate settings.

[analog fable]

Oh

[onyx dagger]

Never mind, kindly contact Customer Service in-game regarding your issue, as only they can help you with this.

[analog fable]

but it has the same processor and graphical processing unit as the ROG Phone 5 ...

[timid spoke]

No response

[analog fable]

ROG Phone 5 has 90 fps unlocked :v

[timid spoke]

I already done 3 times but no response

[onyx dagger]

Be patient for their response, then.

[timid spoke]

Customer chat support already clear what shoul i do

[onyx dagger]

I see, feel free to have discussions about it in #pubg-mobile, as this is a Support Channel. :)

[timid spoke]

I'll pay if u help me

[onyx dagger]

What do you mean?

[onyx dagger]

I don't need anything, thank you.

You need to be patient for their response.

[timid spoke]

M so tance buddy u don't know i spent almost 20,000$ on my Account but

[analog fable]

I do require support though ... I'm not sure how to unlock 90 fps and I thought I needed guidance on this

[timid spoke]

No response from customer care what i do

[onyx dagger]

I see. @timid spoke

You need to be patient.

[timid spoke]

Sir 11 days ago i 'll done these thing but no response

[timid spoke]

Ohh in tht time he ban my Account what i do?

[onyx dagger]

Well, as I said above,

It solely depends on how powerful your device processor is; if the option is not available, then that means that your device is unable to support the higher graphical and frame-rate settings.

Only certain devices that has the 90hz or above screen refresh rate can run 90 FPS on PUBG MOBILE. There are multiple factors in this, and one of them is the device's processor. Even if your device has the 90hz screen refresh rate, but does not have enough processing power to render 90fps, then it would be useless.

I recommend you to watch reviews on YouTube before you decide on purchasing a device.

[onyx dagger]

Let's hope for the best.

[timid spoke]

Rubex bro when m going to unlink

He login again

[analog fable]

Alright thanks

[timid spoke]

Can u please freeze the twitter login until its unlinked

I'll provide u my ownership proofs

If u want @onyx dagger

[deft marten]

Lately ms has been high. Mostly in classics and arena. When I’m in rooms the ms isn’t as high.

[analog fable]

@deft marten I believe it happens to a lot of players after 1.3.0 update

[onyx dagger]

Sadly, we cannot do much about Account related issues here, on Discord, @timid spoke. Only they (Customer Service in-game), can help you with this. As you have already said above that you did contact them, you need to be patient for their response, as they receive a lot of claims in a day and need to process them all.

[onyx dagger]

You're very welcome!

[onyx dagger]

Try using DNS.

[modern timber]

Hi Support,
Please i want to change my server please

I am suffering from high ping

[onyx dagger]

You may change that via the game settings.

[modern timber]

There is cooldown

[onyx dagger]

Note: Once you did change it, you will need to wait for 60 days in order to change again.

Ah.

[modern timber]

And i cant change it

Please my ping is so awful

[onyx dagger]

Well, if that is the case, waiting for the cooldown to reset is the only way.

[modern timber]

Ok can i ask another question?

[onyx dagger]

Go ahead.

[modern timber]

Now can i make another account (lvl15)
On another phone
And join with the account (with high ping)
Is it legal or not?

[onyx dagger]

Hold on, will get back to you.

[modern timber]

👍 :)

Please dont forget me,

[rotund olive]

Hey

I lost my account

Help me

?

5383285877

Character I'd

???????

Hello

Anyone online

Falcon

[jade nest]

Contact in-game customer support@rotund olive

[onyx dagger]

Do you have the access to your game account, @rotund olive?

[rotund olive]

No

[onyx dagger]

You need to have access to your Game account in order to do something.

[rotund olive]

I think my account got hacked

And hacker Remove my gmail account from game

I can't get gmail code to enter in my account

😩

[modern timber]

@onyx dagger

[onyx dagger]

I do not think that it is possible to unlink the linked email address anyways, @rotund olive.

Yes yes, @modern timber.

It is fine.

[rotund olive]

So why I can't get OTP in my Gmail account

[modern timber]

I dont understand
Is it legal or not?

[onyx dagger]

Well, as the Email link feature is still in the BETA phase, it might face issues.

[rotund olive]

But I want to play the game

[onyx dagger]

Did you mean like playing with your friend from other server?

[storm flume]

Please contact the customer service for further assistance, @rotund olive.

[rotund olive]

I purchased Royal Pass and I am not able to do mission

[onyx dagger]

Kindly refer to the bots message which has tagged you above.

[deft marten]

What’s that

[modern timber]

Not my friend
Now i have the account of high ping
Can i make another account on other phone and join with high ping account?
Another account i will not play on it
Only i will give the leader to change server
And my high ping account i will play from it.
Is it legal?

[rotund olive]

See Tencent send this mail

[onyx dagger]

You may refer to #faq 4.3's Solutions to know about DNS, @deft marten.

[deft marten]

Ok

[onyx dagger]

In-game, @rotund olive.

[rotund olive]

Gmail

[onyx dagger]

Ahhh, will get back to you, @modern timber.

[onyx dagger]

Contact them in-game.

[rotund olive]

I sent new gmail I'd but no reply come

[onyx dagger]

If that is the case, waiting patiently for the response is the way.

[rotund olive]

Hacker destroying my I'd

He spend all UC in my account

[onyx dagger]

:(

Only Customer Service in-game can help you with this.

[rotund olive]

There is a bug

[onyx dagger]

Sadly, we cannot do much about Account related issues here, on Discord, Only they (Customer Service in-game), can help you with this. As you have already said above that you did contact them, you need to be patient for their response, as they receive a lot of claims in a day and need to process them all.
You may refer to this.

[modern timber]

I hope you can get back your account @rotund olive 🤍

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rotund olive. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rotund olive]

In game support says send payment receipt but there is no option coming to attach

[onyx dagger]

Oh.

That actually isn't a bug.

If they ask you to send, you may upload the image on Imgur (website), and then share the link to them.

[rotund olive]

And Hacker Selling my I'd

To other

[onyx dagger]

Refer to my messages above, instead of repeating, please.

[rotund olive]

See I send u SS

[modern timber]

Please answer

[onyx dagger]

Kindly be patient.

Well @modern timber, we don't recommend that.

[gloomy osprey]

Why is it taking concerned team 10 hours to set my game back to normal version? 🥺

[rotund olive]

What I can do now

He selling my I'd

[onyx dagger]

What is the issue, @gloomy osprey?

[modern timber]

But i will not use any hàçks on the other account

[onyx dagger]

This is for you, @rotund olive.

[gloomy osprey]

I contacted customer service and now it’s been 10 hours

[onyx dagger]

Ah.

[gloomy osprey]

I was hacked

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @gloomy osprey.

[gloomy osprey]

And the hacker did that

So now it’s been 10 hours 🥺

[modern timber]

Only i will give the leader to him to change server bec of my awful ping @onyx dagger

[onyx dagger]

Just play with your friend, simple.

[gloomy osprey]

Does it usually take this long?

[onyx dagger]

Kindly refer to the bots message which has tagged you above, @gloomy osprey.

[dull whale]

I had same issues . It's been 3 months now !

[gloomy osprey]

.......

[onyx dagger]

You may refer to #faq 5.5, @dull whale and @gloomy osprey.

[rotund olive]

The worst service of Tencent

Boycott Tencent

They never fix our problems

Indian Government take right decision to boycott all Chinese products

[onyx dagger]

I hope you actually can see my messages, @rotund olive.

[rotund olive]

What u can't understand they don't understand my problem 😡

[dull whale]

Even though I refer to #faq5.5 , it's of now use bcoz no one really cares about the issues we face! I tried to contact through customer support , email and everyother possible means but, I haven't got any proper reply till you! If I try to contact customer support they don't reply; if I contact through mail they ask me to contact through customer support , at the end I get no support it's been 3 months now I have been begging the customer support to help me out!

[onyx dagger]

Are you really sure that you did provide the correct details to them, @dull whale?

I've already answered to you about this.

Refrain from repeating.

Kindly do read my messages above.

And lets be nice.

[dull whale]

I gave every single details including the logins I have , the username of my logins , when was my account hacked , payment proofs of the last purchase every single thing they asked was provided my by side ! And 3 months is a long time !

[storm flume]

Please do not use languages other than English, @rotund olive. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx dagger]

Behave. @rotund olive

[pseudo pewter]

So @candid daggerMOBILE, if we're going to take away 30 day room cards (KR) from scrim organizers... What's the solution for us?
The current model is not sustainable - both cost-wise and spectator slot restrictions.

This is not how you support the organizers that support PUBGM esports.

[onyx dagger]

Last verbal warning for you, @rotund olive.

Move channels, now.

[pseudo pewter]

So PUBGMOBILE, if we're going to take away 30 day room cards (KR) from scrim organizers... What's the solution for us?
The current model is not sustainable - both cost-wise and spectator slot restrictions.

This is not how you support the organizers that support PUBGM esports.

[onyx dagger]

Well @dull whale, waiting for their response is the only way. :(

[storm flume]

Please avoid going off-topic, @rotund olive. You may have unrelated conversations in #chat.

[onyx dagger]

We provide support for the Global version, @pseudo pewter..

[stuck pike]

When will pubgm india come

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @stuck pike, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[stuck pike]

How to download game for peace

[onyx dagger]

We provide community support for the Global version of PUBG MOBILE here, so don't know.

[stuck pike]

From where I can get support of game for peace

[dull whale]

How long can it take ? Do you think 3 months is quite long!

[onyx dagger]

You may send them a ticket regarding that. @dull whale

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stuck pike.

[stuck pike]

@onyx dagger answer please

[onyx dagger]

Refer to the bots message above please.

[dull whale]

Can you please explain me about ticket bcoz I don't know about it!

[onyx dagger]

Well, you may just send them a message in the current conversation that you're having with them, to remind them about your support ticket, @dull whale.

[dull whale]

And I think this is another way of wasting my time!

[onyx dagger]

That is the only way.

[dull whale]

First they say customer support is the only way !

Now you are saying ticket is the only way!

[onyx dagger]

No.

I'm just asking you to send them a message.

[dull whale]

Is there any other way through which I can really get help !

[onyx dagger]

As they didn't respond to your issue for like 3 months.

[dull whale]

Bcoz they don't care

[lofty trench]

Hi, I lost my gear in metro royale after a phone call and I heard if you report it, you can get your stuff back

how do i kick off this process

[onyx dagger]

They obviously do! I give you did read #faq 5.5

[dull whale]

Where should I contact if I don't receive any help from customer support?

[onyx dagger]

Kindly be patient for a moderator or a staff member to assist you with this, as I do not know much about the Metro Royale, @lofty trench.

[lofty trench]

thanks!

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dull whale.

[onyx dagger]

:)

[lofty trench]

i am surprised this happened, thought you just die losing your invent

[dull whale]

#faq there is no such thing left which I haven't tried

I have tried every possible way

It's very obvious now that pubg mobile don't care about the users!

If they really do there should be some amount of satisfactory help from the team!

[clear spindle]

If you leave a match in the middle you'll lose the items you have and there's no way on getting it back, @lofty trench. You can play more matches to earn those.

Only the in-game customer service could help you with the issue, @dull whale please contact them again.

[lofty trench]

invent items i would understand, but why did my gear also disappear

i am playing map 2, not 3

[dull whale]

I tried several times and have been trying since 3 months!

[clear spindle]

Hey @olive dove, can you check this when available?

[night cloak]

I reached s18 conqueror

[clear spindle]

What was the last thing they said to you?

[olive dove]

Getting disconnected and exiting a match will result in load out and your items loss. It does not matter which map you are playing in this case, as the match did not end properly.

However, If you have been killed in the 1st or 2nd map then your load out remains and you only lose the items in your bag.

[dull whale]

They never replied !

[lofty trench]

there is no way to get my stuff back :(?

[olive dove]

Being disconnected results in such thing, sadly you can't get your items back as it is how it works.

[clear spindle]

A screenshot of the conversation.

[desert prism]

Can somebody help me

[storm flume]

You can now access #emulator-chat and #emulator-support, @desert prism. Revert this at any time by sending .emulator in #481204134859505684.

[desert prism]

i have a problem with tencent gameloop emulator

[clear spindle]

Ask in #emulator-support.

[jovial canopy]

Re: [39169859] this inquiry of mine been kept closed without a proper response anyone who can help me from the support please

[jovial canopy]

Um begging for almost two years.. When contacted customer support it asks to drop a mail.. When dropped a mail it asks to Contact customer support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lucid shore.

[granite lynx]

On my device now Graphic Ultra HD not working , i can apply it but it is not showing ULTRA HD graphic like it used to be there is no colour no water reflection its like smooth classic graphic .

I tried to repair app still not working. Need help.

[left owl]

Good day. my account is blocked on tdm for heel shooting. I've been playing since the second season, a lot of donnata has been done in the account. my id is 5111115185. when i can get access. I have written to you a lot and have been waiting for a long time. you can check my account. my email is [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left owl.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @granite lynx. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hello I have an issue while changing the region

I want to change my region form turkey to pakistan

When I was trying to do it

It asks for my number

And sends code but when I enter the code

It says parameter error-1

Need help

[normal fulcrum]

Please join Pakistan community server for this concern @night cloak. You can find the link in #735483472432594994 sub-point 3.1

[jovial canopy]

No one has replied to my inquiry??

[mortal apex]

How can we help you?

[gloomy osprey]

Does pubg team have access to my account even if I have this thing?

Please help me out, the hacker still has access to my account and they are deleting all my friends, clan members, crew members, using items I saved up for and using my account to text girls in an inappropriate manner. Please help me recover my account somehow

[mortal apex]

Please contact the customer service in game for further assistance.

[gloomy osprey]

I did

They said they been working on it and it’s been 14 hours

And the hacker is still using it

At least they can unlink the social media the hacker is using so my account goes unharmed right?

[storm flume]

Please contact the customer service for further assistance, @gloomy osprey.

[mortal apex]

Unfortunately we cannot do that much here. Please wait for their response or try to start a new conversation.

[spiral lintel]

I lost my pubg account my Facebook account was hacked and hacker unlinked my pubg account and sold it to someone I have screen shot of person saying he bought my account

[mortal apex]

You may refer to this screenshot as reference. Make sure you provide all the details, @gloomy osprey.

[gloomy osprey]

I did all this

They said the concerned team was checking into it and it’s been 15 hours now

And the hacker still has access to my account and he is using it carelessly

Literally deleted everyone

At least they can unlink so the hacker doesn’t have access to it, then later set it to normal version

I am not sure how the process works, I’m not arguing either. I am just requesting to help me

A lot of my friends said that guy is texting inappropriate things to players

I worry his actions will lead to perma ban, which I can’t afford since I have used so much money on it

[spiral lintel]

I lost my pubg account my Facebook account was hacked and hacker unlinked my pubg account and sold it to someone I have screen shot of person saying he bought my account @polar marsh

[mortal apex]

It takes a certain period of time, to check and recover your account. You may wait for their response, @gloomy osprey.

[gloomy osprey]

I believe he is also using my account to “sell it” so he can hack other players. Which can clearly lead to ban since it’s against the pubg terms and conditions

[spiral lintel]

My account was sold for 200$

Not getting any help from 3 days

[gloomy osprey]

I can send screenshots of the conversation if required. I have been begging them to at least unlink the hackers social media...

[spiral lintel]

I have send mails everything

[gloomy osprey]

@mortal apex you being a contributor might mean you’re close to the pubg team in certain terms. I am requesting you to please help me in any way possible

[mortal apex]

Please refer to this message, @gloomy osprey: We Moderators, Contributors and Administrators (of this server) cannot help you with account related issues.
#questions message

[gloomy osprey]

Understood 😞

[odd hatch]

@steady torrent

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid forum.

[sonic crow]

Hello, I wanted to have information on how to get the role of pubg content creator star. How can I do?

[crude mantle]

How can we get free rename card?

[normal fulcrum]

Only selective content creator will get the title. Asking for it is futile

[normal fulcrum]

You can't. Rename card can be obtained only through in-game store

[sonic crow]

I would like to ask, how do you do it? @normal fulcrum

[normal fulcrum]

Do what exactly if I may ask?

[sonic crow]

I wanted to organize a tournament

But I don't know how it is required

@normal fulcrum

[normal fulcrum]

If you plan to host any paid tournaments, you can get support from https://www.pubgmobile.com/cp/a20191127sssq/index.shtml.
Be advised, it is currently not available in the South Asian regions.

[sonic crow]

No problem I'm in Europe

🎉

[honest wolf]

How many days should i wait for customer support answer me in game?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @honest wolf.

[fallow mason]

Refer #faq 5.5

[honest wolf]

I waiting too much but no replies -.-

[icy grove]

@celest shadow hi, I've came the news that people from different countries shall not play the KRJP pubg mobile version no more, so I was wondering what is gonna happen to hundreds and thousands of dollars I've spent on it will be possible to bring that account to the global version or merge it with global version, please help, I do NOT wanna lose the thousands I've spent

[onyx cairn]

Check out this message, @icy grove.

[toxic prairie]

Can someone help me? Im 52 lvl and i dont have rename card (i have before and spend it) how can i get it now free?

[mystic cove]

Hello staff I am from india can I get pubgmobilelite link please

[icy grove]

U cant

[onyx cairn]

@mystic cove

[honest wolf]

Is there here any technical support?

[onyx cairn]

Kindly don't use such language here, @toxic prairie.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @icy grove.

[mystic cove]

Very sad bro

[icy grove]

!!!

But my money I spend

Where it go

No where

Nothing !!!

[storm flume]

Please avoid going off-topic, @toxic prairie and @icy grove. You may have unrelated conversations in #chat.

[icy grove]

Staff help!?

[toxic prairie]

i mean they are good

[modern swan]

What are the requirements to get the weekly result event in a new id?

[toxic prairie]

but

[nova echo]

How do I talk to a staff

[celest shadow]

We are unfortunately unable to assist you in this regard, @icy grove.

[icy grove]

What I do

[celest shadow]

Hello, @nova echo. How can we help you?

[celest shadow]

I am not very sure, will see what I can find.

[nova echo]

@celest shadow can y'all try to add extreme (60fps) in realme 7

[honest wolf]

I also need a help

[celest shadow]

Feel free to share your feedback for the game in #old, @nova echo.

[gusty thicket]

I found a telegram channel providing pubg hacks

[celest shadow]

Please report it to http://cheat-collect.pubgm.cc.

[gusty thicket]

Oky

[celest shadow]

Please refer to subpoint 5.5 in #faq for further information, @honest wolf. Your patience would be highly appreciated.

[gusty thicket]

Opps website is blocked for Indian users...

[honest wolf]

Please refer to subpoint 5.5 in #faq for further information, @honest wolf. Your patience would be highly appreciated.
@celest shadow my answer not in #faq

[celest shadow]

Have you contacted the customer service in the game, @honest wolf?

[honest wolf]

I already did

Not responded

[night cloak]

Hello

Sir?

[celest shadow]

The customer service receives a large number of support requests every day, so please be patient; a support agent will contact you as soon as possible.

[night cloak]

I wanted to change my region from Turkey to Pakistan
It asks me for my mobile number
I gave them my number,
They sent me a code, I entered it right but it says parameter error-1
Please Help
Sir.

[autumn bough]

I gave my PUBGM account to a kid who had his account stolen - but I applied for PUBGM VIP with that account rip lol should I fill out a new form. ?

[celest shadow]

For further assistance, please send your inquiry to the PUBG MOBILE Pakistan Discord server support channel.

[night cloak]

Ok

[gusty thicket]

Can I report in #cheater-reports a telegram channel providing hacks

[honest wolf]

@celest shadow maybe it will take a some days?

[celest shadow]

You cannot, please report it via the provided link instead. If you cannot access the website, you can try using a VPN.

[celest shadow]

You are not supposed to share your PUBG MOBILE account with anyone else as it belongs to you, and you only. You can only fill out the form once.

[celest shadow]

Yes, it will take some time.

[autumn bough]

Damn I didn’t know that I just wanted to help a kid who was upset ... oh well. Bye bye VIP. Thank You Piston

I’m still happy I helped him

[fossil trellis]

Hello, I changed my server from Europe to the Middle East by mistake. I want to restore the old server as soon as possible,

[night cloak]

you can change it after the cooldown ends

[cerulean gorge]

Its real?

[fossil trellis]

@night cloak
You accidentally changed it
And I need to return it, for the current period

[night cloak]

only option is to wait

[cerulean gorge]

@celest shadow

[normal fulcrum]

Will check and update. Kindly allow us some time

[fossil trellis]

@night cloak But I am playing the ranking on the European server and that is not good for me

[low echo]

Hi
When will the ban end on the game in Syria?

[night cloak]

that is sad but we wont be able to help you

[honest wolf]

I didn’t even touch a setting menu and server changed with no alert and still no one care

[low echo]

Because we can.t play without vpn

[lunar radish]

Any one can explain the meaning of Ringing - Match Boycott - Infraction ?????

[celest shadow]

I do not understand, @lunar radish. Can you please provide a screenshot?

[low echo]

@celest shadow
Hi piston
Do you know?

[celest shadow]

I do not know, sorry.

[celest shadow]

Is this related to esports? Feel free to contact @onyx cairn for further assistance.

[lunar radish]

He didn't allow any DM msgs

👀

[onyx cairn]

The rules can be found on top of our website. https://esports.pubgmobile.com
There can you find an explanation of each.

[lunar radish]

still didnt know the meaning , can u explain it with simple words tyvm

[onyx cairn]

You can check the rulebook as mentioned above.

[lunar radish]

Match Boycott didnt find it at all

[onyx cairn]

Self explanatory

[lunar radish]

Match Boycott not find it anywhere

thnx anyway

i will read the rules again

[ruby quarry]

Please help me😫

Dear Sir/Madam

I live in South Korea and my Family go to Philippines to live in and i want
my PUBG Mobile KR account to use in PUBG MOBILE GLOBAL please help me.

[pseudo tinsel]

In the metro mode we have a lot of peoples using the "speed bug":

• Fastly switching the exosquelette of the jacket to increase speed to 60% and more.

Is it know as a hack ? (With ban result)

Can we report peoples doing it if we record them moving very fast ?

[golden bough]

Plz I wan to change my region back to pakistan .

My id [e-mail]
And ny character id
5184500589

[sick fulcrum]

Please check what your support say to loyal customers

I contacted then because i switched to the vn version by mistake back in 2019 and contacted them so many times to get this issue fixed but no one could help me and today I contacted support to help fix issue and this is how jt went

Im out of game seriously

[feral forge]

unfortunately. account details can’t be transferred from kr to global pubgm.

[sick fulcrum]

I spent more than $70k on your game!!

[summer torrent]

uhm.. what?

[odd hatch]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5289517888The name of the account user C4丨Ertugrul

[polar marsh]

Please refer to the private message from @polar marsh for further information, @odd hatch.

[feral forge]

account from VM version can’t be transferred back to global.

[sick fulcrum]

Then why transfer it from global to vn???

It was written in vn language not english how could I understand it??

If you cant transfer from vn to global why transfer it from global to vn????

Please answer

[covert mason]

bro thats over 5.5 million uc, dont lie

[sick fulcrum]

I dont need to lie man go check my account i have over 207 mythic items plus 42 all max guns

[covert mason]

on kr version?

or on vn?

[feral forge]

it is due to the laws in vietnam, account details in VM version can’t be transferred back to global. you can either continue playing on VM version or start a new account in global version.

[sick fulcrum]

No on vn

I dont live in Vietnam to folow thier rules

[covert mason]

my friend got his stuff transfered back to global but he needed it for pmco in 2019. so its possible

[night cloak]

but the game have to follow their rules so you cant switch

[covert mason]

he also switched accidentally

[night cloak]

it was possible that time not now

[covert mason]

yeah, rules changed probably

[hot robin]

How do I change my sensitivity to default?

[lunar current]

After updating to android 11 my game is crashing b/w the matches after 1 or 2 minutes. Already tried reinstalling 3 times, redownloading 1 time , restarted device several times, even tried the routine repairs in-game and changing network also.

Is there anything else I can do ?

[onyx cairn]

Refer to this message.

[lunar current]

I am asking for global

[celest shadow]

Please update the Android Webview System application from your Google Play Store.

[lunar current]

Ok thx👍

[night cloak]

Why do i always get matched up with people from middle east if im playing on european servers, explain please...
Im always getting matched with them, never with people from Europe

[celest shadow]

From Settings > Sensitivity and select one of the following options from Overall.

[hot robin]

Thanks

Btw how do I try this map, somepeople are already playing it

[proven bolt]

Try playing it through a Room

[night cloak]

Bump.

[celest shadow]

Feel free to use the Match by Language option.

[night cloak]

It doesnt seem to work as intended

And theres no mine language

Whatever language i use i get matched by people from middle east even tho im playing on eu servers

[hallow gulch]

Do you live in europe?

[hot robin]

@onyx dagger sar explain this

[night cloak]

Yes, southern europe

[celest shadow]

Karakin will be officially available on April 7, but can be accessed via room creations.

[hot robin]

When I try that it says I've not downloaded the map.

[hallow gulch]

I see. Personally, when i play on EU servers with hosts from the middle east, we often get middle eastern lobbies. However that's not exactly the case when a European is the host. Seems like EU servers just happen to have good ping for middle eastern players.

[night cloak]

Ah okay

I play since the game launched and i really rarely get matched by actual people from Europe

There should be some permanent server lock in my opinion, ty for help tho

Yea true but it will be worth it imo

[mystic knot]

I have a question, is possible to migrate an account to other version of the game? I see an player profile and i receive an error "This id was migrated to Vietnam version"

[celest shadow]

Once you login to the Vietnamese version with your global version account, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it.

[gritty dirge]

Yo worthless support..

Ok it’s working

So

I am done

[mystic knot]

Thats bad.. We want to come from kr to global.. :(

[gritty dirge]

6 months trying to get my email unlinked.

Cause hacker has access to my account

[celest shadow]

That will not be possible.

[mystic knot]

Why, Piston?

They close our accounts.. Why they have other regions than Kr/jp on their game?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @mystic knot.

[vagrant onyx]

Cause they are Different game client

[gritty dirge]

He is using it playing on it.. constantly unlinking my Apple Pay. And today he stole my 9lvl clan.

[celest shadow]

We cannot help any further, sorry.

Please contact the in-game customer service for further assistance, @gritty dirge.

[gritty dirge]

I want someone to unlink my email and get me my 9lvl clan

In game support is useless, I contacted them several times

[celest shadow]

We recommend that you recover your hacked e-mail first before anything, @gritty dirge.

[vagrant onyx]

There is no opening to unlink the email yet

[mystic knot]

Yeah, but we can play each other..

[gritty dirge]

Send them screen shorts of all my in game payments and still they haven’t unlink the email off my account

I don’t care!

[vagrant onyx]

You can play each other , but you cant join each other clan

Both game have different client

[mystic knot]

I know, Yore. But why they want to close our connection with their servers now? After we spend time and money on their game..

We moved to kr becouse global is too expensive..

[vagrant onyx]

True maybe ask for refund