questions

[celest shadow]

As of now, you cannot unlink your e-mail or phone number. However, this may be possible in the near future. Please share your feedback in this regard in #old.

[bitter kestrel]

Game support does not match

[celest shadow]

You will need to be patient and wait for their response if you have contacted them, @bitter kestrel.

[bitter kestrel]

I'm sorry, but I have a maximum of six days and then the burglar will untie my binding

[celest shadow]

You can log in via the linked social media account to cancel the unauthorised unlink process, @bitter kestrel.

[bitter kestrel]

Yes, but the cracker put the game on the version, so I need to return the version of the game.

[outer star]

How to find out the account history for the first time you entered the game WHD ID5127358969

[thick ermine]

my account was banned yesterday for 1 day , the reason system tell me is i used cracked version , but i dont , and he made my tier bronze plz i want my tier and the ban must remove my account from season 3 and its not fair my id 5262394021

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick ermine.

[vernal barn]

Using team up to kill enemies in solo fpp please ban this player

Id-5150612692

Please every other person report this person so that he gets the punishment of teamup

[celest shadow]

Please report teamers in the game, @vernal barn.

[hybrid ledge]

Why it's still the sameeeee

6th time I contacted them

[night cloak]

Still unranked

Im tired of waiting

[bitter kestrel]

Yes, but the cracker put the game on the version, so I need to return the version of the game.

[vernal barn]

Reported and spectaced them after spectating also they weren't ban now what won't they be banned?

[small sparrow]

Hey

I have a problem

I can't scroll anything

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @small sparrow. Remember to read through #faq before asking questions in the support channels.

[small sparrow]

Like I can't scroll in settings

I can't scroll messages

I can't remove scopes from the bag

Or any items from bag

@mortal apex

No replies

[mortal apex]

Hello! Feel free to report your concern in #old and make sure you follow this format @small sparrow:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[forest creek]

Why you delete the truth?

[elfin canopy]

We do not recommend modifying in-game files in any way.

[forest creek]

You not recomend meny things and yet people use safe enjoying in game more then people who follow all rules and recomendations

[bitter kestrel]

It is not the first time he changes the version and every time to change the reason for it is expensive and he has an account

[forest creek]

If you have other social media linked then have chance to get back your acc but that will take around 60days through ingame customer suport

[night cloak]

protecting one's account is their responsibility

[forest creek]

Helping someone is HUMANITY

[night cloak]

only option is to wait for the next update

[bitter kestrel]

Yab with pleasure but I have a maximum of six days and then the burglar will untie my binding and then I will not be able to return my account

[night cloak]

that help can get his account banned

[elfin canopy]

There are consequences, it will lead to suspension of in-game account and I am sure no one wants that, so refrain from recommending this to users in this server.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat prairie.

[forest creek]

I followed all recomendations here and I lost acc...anyway Im always gled to give a hand if I can. And I say all risks becouse I know from my personal experience. For me it is sad when someone lose their acc. I know how I felt

[shy pawn]

@forest creek I need your help

[night cloak]

in your case you didnt have any login methods to login to the game so how will you login

[night cloak]

state your issue here

[bitter kestrel]

The maximum I can do is change the version of the game and go through my social network so that he does not untie me

[night cloak]

no dont do that

[shy pawn]

My account has been banned after changing the server, and I have not made any errors or additional files and I have not violated the user agreement. I have downloaded the game from the app store.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy pawn.

[onyx dagger]

May I know what is the issue, @bitter kestrel? Also, do not do something like that. If you do face any issue related to your Game account, Customer Service in-game is the only way.

[forest creek]

No no...meny times I come here to ask for somebody esle issue and try to help him. Even if I am somehow mad again I have some respect for people here and you are room where I ask for hints.

On my personal problem I had issue hacked FB, I had twitter linked aslo but I was unable to login due to newer version of the game even if I had latest update

[onyx dagger]

You may contact Customer service in-game regarding this, @forest creek, as we cannot do much about Account related issues here, on Discord.

And helping others is good.

[bitter kestrel]

My account has been hacked and the hacker changes the version of the game to prevent me from logging in and wants to unlink my social network

[forest creek]

I did all of that but time until they respond was too late and I lost acc

[onyx dagger]

Ah. They do receive a lot of support tickets from players in a day, and they need to process them all.

[onyx dagger]

If you do face any issue related to your Game account, Customer Service in-game is the only way.

[pearl palm]

@onyx dagger I'm in region ranking but rank isn't given to me why ?

[onyx dagger]

Could you please share a screenshot of the rankings here, @pearl palm?

[pearl palm]

Ok wait a minute

[onyx dagger]

Sure.

[onyx dagger]

Uh oh.

You need to reach level 45.

[pearl palm]

But you didn't mention that in rules section

And it's Lev 42

[onyx dagger]

You're level 36.

Level up.

[pearl palm]

Oh sorry for the mistake but in rules section that rules isn't included

[onyx dagger]

This is one of them.

[pearl palm]

And no events are showing to me

[onyx dagger]

May I know where you're from?

[pearl palm]

I'm From France

Events not showing to me why

Is any glitch or problem in my account

[onyx dagger]

KR version?

[pearl palm]

Yes

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pearl palm.

[night cloak]

Help

Help

[pearl palm]

How I contact them

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

I do not know about that, as we provide community support only for the Global version here, @pearl palm.

[pearl palm]

Ok thank you @onyx dagger

[onyx dagger]

You're welcome!

[pseudo glacier]

Why is there this microchip in the game? My account was hacked, and a private Twitter account was linked to the hacker, and he changed to a newer version.

[night cloak]

The account was logged in with a newer version, what can I do?

This notification appears to you when entering the account with a newer version of the game's official version (such as downloading PUBG Mobile from sources other than Google Play Store or Apple Store)

This notification also appears when tampering with game files (such as the SRC file).

How can I solve this problem?

Please wait for a new update from the game or contact technical support within the game at the login screen at the top of the screen on the right.

@pseudo glacier^^

[onyx dagger]

[pseudo glacier]

I want to unlink my Twitter account from my account as my account was hacked through it
I want to unsubscribe from Twitter quickly

[sick shale]

Twitter account is yours?

[pseudo glacier]

No

My account is Facebook and Gmail
This Twitter account returns any hacker to my account

[sick shale]

How did he access your game account?

[pseudo glacier]

My ID : 5363321289

[sick shale]

We are unable to handle account related issues, all I can do is guiding you.

How did he access your game account from the first?

[pseudo glacier]

My Facebook account was hacked and then he linked his Twitter account to my account

please help me

[sick shale]

Well, you can't unlink it by using the unlinking feature if he's logging to the account everyday, because the unlinking process takes 7 days and the account meant to be unlinked must not be used to login within this period. @pseudo glacier The only way you have in this case is to contact customer service and make a request to unlink the unauthorised social media account, you may follow this conversation to make such a request:

[pseudo glacier]

I am an Egyptian and the hacker is from Indonesia and he wants to send him an amount of money and not send my account and my account is completely banned through the Hacker game.

[sick shale]

Please be advised that we can't help with account related issues on Discord, you must contact customer service for further questions.

@severe portal Report in #old

[pseudo glacier]

Where can I find this conversation

[sick shale]

It is an example that you can follow to make a request. Contact customer service via game settings, refer to subpoint 5.4 in #faq for further instructions in how to contact customer service.

[pseudo glacier]

Thanks 😊

[lusty berry]

I reported a pubg ID and It got banned.

But My question is, why it got banned for only 7 days.

Its a ID of youtube streamer and he was cheating.

He goy banned, I got in game mail, but why only for 7 days

He should get ban for 10 years also

Don't interfare you BOT

@vagrant forum

@thin halo

Anyone reply

@vital sluice

[vagrant forum]

Ban durations are based on the type of violation.

[slow tapir]

@onyx dagger

[lusty berry]

Oh yes, ofcourse, why not...

Give him ban of 7 days so that he can cheat again

[safe saffron]

We no longer find matches on solo or duo on mobile I wish we had, apart from that we did not find matches on other maps

[pseudo inlet]

Hey my old acc was ban for no reason .It was a kr acc. I followed every rules ,terms n policy...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo inlet.

[slow tapir]

@vagrant forum A problem occurred while playing in the Middle East server, and when I finished, the server was automatically changed to Europe

[vagrant forum]

So you did not change your server intentionally? Feel free to report about this issue in #old with the proper details, @slow tapir.

[lusty berry]

You guys yourself appreciating cheating,

He is a pubg mobile streamer, thats why he got banned only for 7 days

[celest shadow]

Do you have a screen recording of this player cheating, @lusty berry?

[lusty berry]

He is youtube streamer

[forest creek]

I have one and player isn't restricted...he finished season ACE 5

[gritty glade]

@celest shadow I Am In TOP 100 middle East TPP SQD /CONQUEROR.
If today i changed my server to ASIA.
Will i remains conqueror Next day or not?

[lusty berry]

After ban will be lifted....

How can you sure that he will not team up agaun

[celest shadow]

Please upload a 1:30 minutes screen/video recording of the player in question cheating to YouTube and send the link to me privately with the player details, @lusty berry.

[vagrant forum]

There may be less number of active players on the server at the time you were playing. If you continuosly encounter this problem, please report it through #old and include all the necessary details.

[pearl palm]

@onyx dagger

[celest shadow]

Feel free to do the same, @forest creek.

[forest creek]

Where?

[celest shadow]

No, your rank will switch to your current rank in Asia.

Read this, @forest creek:

#questions message

[gritty glade]

@celest shadow i am in GOLD 3 ASIA.
That means tommorow i lost my Conqueror Tier?

[celest shadow]

If you decide to switch your server to Asia, you will be placed back to your current rank in Asia, which as you stated, Gold III.

[gritty glade]

@celest shadow but Next season i get Conqueror title & mythic effect or not?

[celest shadow]

I am not quite sure, I suggest that you change your server back to Asia once you receive your tier rewards at the end of the season.

[gritty glade]

[vagrant forum]

If you changed the server before reaching Conqueror then you won't be able to receive the rewards.

[gritty glade]

@vagrant forum i am conqueror since 3 days. And top 100

[lusty berry]

I got your rules and regulations...

If you play pubg mobile for sometime,

You will know that how cheaters are downgrading this game

[forest creek]

Can you give some aditional explanation. Obviously I have never did that

I have video on my instagram

[vagrant forum]

Then you will should be able to receive them, when the season ends. However, I am not completely sure about this.

[gritty glade]

Dear Mods, can you please give me exact answer in next 2 days? Because i want to switch my server to Asia without losing next season Rewards.

[sick shale]

@gritty glade You will receive rewards of the highest tier reached, and by the way your highest tier will remain in your profile and beside your name if changed your server. Conqueror tier is updated everyday at 00:20 UTC so if you're in top 500, it will remain.

[celest shadow]

If you have a screen recording of a player that you believe is cheating, then you can upload it to YouTube, @forest creek. Please make sure that the video evidence is no longer than 1:30 minutes. For further information, feel free to refer to the reports in #cheater-reports to understand better.

[forest creek]

You will remain Conqueror but in middle east...not in Asia. You should enjoy all rewords

[gritty glade]

Ok it doesn't matter.
I want to show only conqueror for next 4-5 days.

[forest creek]

Cheater-reaports are closed....that is why I ask you where to send

We are unable to report cheaters here

And I am against that

[vagrant forum]

#cheater-reports will be opened again in couple of hours.

[forest creek]

Bring that back

[forest creek]

Ok...thx

[halcyon hill]

Is it punishable to team in solo matches?

[celest shadow]

Yes, @halcyon hill. Teaming is not allowed at all.

[halcyon hill]

What if i have a video of people doing it

in a top 3 situation too

[celest shadow]

Please report teamers in the game, @halcyon hill.

[halcyon hill]

Ok

[celest shadow]

They will be punished accordingly.

[halcyon hill]

thanks

[shell crystal]

my brother stolen my account last night.. now when i tried login its showing you have login into higher version you cant login!
after that i cant find my brother! help me

[sonic marsh]

any idea why all of my maps except arcade display that 0.1 mb download should be done and when downloading that non existent storaged download it simply doesn't work

[shell crystal]

@celest shadow

[sonic marsh]

also when joining a team with those maps it works normally

[hallow gulch]

Please patiently wait for the next update to fix your issue, i recommend you don't share your personal information with anyone(including family members that is). If you wish to know more about this, you may contact customer support via the login page for assistance.

[hallow gulch]

Normally when there's a failure downloading the maps, changing your DNS should fix the issue. Which seems to be your case with your arcade maps.

[sonic marsh]

oh

well thanks I will change it and try again

[hallow gulch]

For a better look on how to do it, subpoint 4.3 in #faq should be helpful.

[sonic marsh]

👍

[placid stag]

recently my account was stolen, and they linked his social network to it, and they log into the account, how can I unlink my account? I contacted the support service, but no one answers for three days.

[storm solar]

@night cloak but my ms really high , please is there something i can do?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @placid stag.

[neat lichen]

very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5184514470

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat lichen.

[meager bronze]

Dear developers, I would like to ask, is it possible to return funds to mobile?

[thin halo]

No, it is not.

[fleet ibex]

If I exit a classic match before it starts, will that affect my ratings?

[onyx dagger]

Try using DNS.

[onyx dagger]

Before you get on the plane? No.

[fleet ibex]

Ok, thanks

[onyx dagger]

You're welcome!

[ionic sigil]

Is it possible to delete my acc today?

[clear spindle]

Hey, @night cloak please report it via this form: https://bit.ly/3soBavK

[leaden dawn]

yo pubg, when r u gonna fix the android update to newer version glitch

cuz my account now hacked

[clear spindle]

Contact in-game customer service from the login page as well as your social media platform.

[leaden dawn]

dosent work i tried 6 times lmao

keep saying unable to help you with current information

while i keep puttin the same info correct registration password everything

customer suport works barely tbh

i even have screenshots of my first receipt and it says wrong info

[clear spindle]

Contacting them with the accurate information is an option or else you need to wait for an update.

[leaden dawn]

when is next patch?

[clear spindle]

No information.

[valid gyro]

i want to unlink my mobile number and email from my pubg account. i only want my twitter and google play account linked with my id. main issue is a stranger person linked his email and mobile number with it.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @summer ridge.

[toxic trout]

So a friend of mine got their account hacked they can log into it but so can the hacker. Anyway she could get full responsibility of her account back?

[storm flume]

Please contact the customer service for further assistance, @valid gyro.

Please contact the customer service for further assistance, @toxic trout.

[toxic trout]

where? Ingame?

[clear spindle]

Both in-game and social media platform.

[autumn ivy]

I can hear randoms in my lobby

They aren’t even in the squad

Wth pubg

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @autumn ivy. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid fox.

[half sapphire]

Hi, I have been pushing FPP middle east rank for last two weeks, barely slept. And Yesterday I played for 17hours and got in to top 500 then went to sleep. When I woke up to check If I got to the conqueror I see that I was banned for 7days 😭 I have been playing with random team mates all day, and to be truthful some of them were cheating and I reported them as soon as I suspected cheating. Some of them did get ban, some of them didn’t. But most upsetting thing is that I was avoiding cheaters like plague and yet I got banned and all my time and efforts are wasted 😢😭. I have been told by one of my friends to contact PUBGM Discord support. Here I am, if you guys can do anything about it I would really appreciate it, Thank you!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half sapphire.

[crimson briar]

hello guys i got problem account has been logged in with newer version of the game , and we can no longer in with the older version. please updates to the newest version version . please can any one help me with it

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @crimson briar.

[tacit prawn]

Hacker has linked his social media with my account 😭😭 and i am not able to unlink it😭

@clear spindle Can u help me ?

[clear spindle]

Please contact the in-game customer service for account related issues.

[tacit prawn]

As Game is banned in india i am not able to communicate with them @clear spindle

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @tacit prawn.

[tacit prawn]

And i m scared that Hacker might Unlink my social media account@clear spindle

[clear spindle]

We Discord staffs cannot help you with account related issues.

[tacit prawn]

Then what can i do now ?

[clear spindle]

^^^

[tacit prawn]

Thanku for giving me time. :(

[clear spindle]

You are welcome. :)

[humble barn]

no buttons to collect

[storm flume]

You can now access #emulator-chat and #emulator-support, @humble barn. Revert this at any time by sending .emulator in #481204134859505684.

[civic ingot]

Hello pubg mobile , I know that you are busy due to the large number of messages , I had no problem with my account , my account has be banned for no reason and I sware to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game .

I ask you to solve problem as soon as possible because I'm wronged . Thank you pubg mobile

This is my id account : 5255193800

[humble barn]

I accidentally wrote "․emulator", give me access to these channels again 😦

[storm flume]

You can now access #emulator-chat and #emulator-support, @humble barn. Revert this at any time by sending .emulator in #481204134859505684.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic ingot.

[magic merlin]

Hi my game is lagging a lot, like a lot of frame drops even crashing the game multiple times.

Same problem with my friend
He bought a new ONE PLUS NORD 12 GB RAM, 256 GB STORAGE.
His game is also crashing. His lag is worse. Extreme frame drops. How's that even possible? He just bought new device a week ago.

And same problem with me.
I'm Using One Plus 6T 8GB Ram
My game is way too much, even when no enemies are around. Wtf?
Are u fknnn kidding me?

Our ping is always below 60 ms

[jade basin]

how i can be a part off beta tester for pubg leaks

[hollow heath]

Why is game on loading today

Bingbong and goziila coming which no one cares fix the game

[night cloak]

@magic merlin Feel free to use #old.

[rigid torrent]

Is there anyone who can help me get my account back?

[night cloak]

@jade basin There’s no such thing.

@hollow heath It’s always be loading until you change the WiFi.

[half sundial]

Today I'm playing hardly 7-8 matches in duo fpp and I meet hackers in 4 matches and this hackers used all types of hack but his not ban in live game everyone reporting him, please do something because of game is not interesting at all my friends is leaving this game because of hackers

[hollow heath]

Game on loading tried with mobile data and WiFi no hope for this game

Same for my friend today

No idea bro

[agile root]

I try ro join a game and a message pops up saying in a game leaving me in the lobby

I cant join any squads either

[hollow heath]

Select on the logout from all devices

[hollow heath]

Same happening to me

[agile root]

Did you fix it?

[hollow heath]

Game on loading sign

Nope still says loading

[agile root]

Mine is not loading

Im in the lobby

[hollow heath]

They are bringing kingkong bingbong

[agile root]

And when i press start a message pops up saying "In a match"

But i need help

So i am in support

[hollow heath]

Yes

Same

🥴

[stone moss]

How i download the beta version of pubg global

[night cloak]

Please feel free to refer to subpoint 4.8 in #faq chaneel

[agile root]

It depends

[hollow heath]

Bruh my connection speed 100mbps

And you are saying poor connection

Fix your game

[stone moss]

Ooo

[jagged arch]

How can I delete my registration to the team competition?

[stone moss]

@hollow heath where u from

[agile root]

I also have 20 ms when playing

[hollow heath]

Earth

[stone moss]

How is some guys is revealing rp

[agile root]

But when i try to join a game or a squad it says "in a match" and it leaves me hanging in the lobby

[stone moss]

Anyone please tell how the youtubers is leaking rp of next season from where they getting

[agile root]

Did it happen to anyone else?

[agile root]

From the game files

[stone moss]

How

[agile root]

I pressed start and this came up

And it leabes me in the lobby

[hollow heath]

Fix your game

[agile root]

I didnt suggest anyone to do anything

I restarded the game a few times, my phone and my router

And nothing fixed it

Ill try that quickly

1 sec

[hollow heath]

mY iNtErNeT cOnNeCtIoN

[night cloak]

i forgot how to show bullet trails in tdm

anyone tell meh

[hollow heath]

Only this game

[night cloak]

it shows me 10 ms but i get fricking 70

app is wrong

no

like when im playin tdm

i think i need high fps

[hollow heath]

App is correct pubg problem

[night cloak]

ppl have it on smooth

[hollow heath]

Codm I get less than 20ms

[night cloak]

codm trashh

[hollow heath]

Fix your game or I file court case for not providing smooth gameplay

[agile root]

I fixed my game and still cant join matches

[night cloak]

u no help

[agile root]

Phone

[storm flume]

Please avoid going off-topic, @stone moss. You may have unrelated conversations in #chat.

[agile root]

I really dont want to reinstall the game if possible

[night cloak]

It is about having a high FPS from 40 to 90. If that didn't help feel free to report it in #old.

[agile root]

Because it will take the game around a day for to fully download back

[night cloak]

i got 60

[agile root]

And where do i send it?

Ok, just a sec

[night cloak]

still no work

on 60

[night cloak]

Try to restart the game

mIllion times later

i did

like

quartrillion times

[agile root]

@vagrant tulip

[night cloak]

Do you have anti ailising feature ON or OFF

wait

thats the reason?

i think its off

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[agile root]

Well i did i dont know why it is a file... Ill try sending it again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense patrol.

[agile root]

I dont know why it is in a file

I recorded avideo

[night cloak]

Turn it ON. Then try it too see if it makes any diffrence.

[agile root]

Brooo

Why is it a file?

When im sending a video

Bro, ok whatever

Ill see if it fixes itself in about an hour or so and if it doesnt ill message here again

[sick shale]

The message is clear, they will get back to you with the updates.

Recovering hacked accounts may take up to 90 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slim wind.

[rigid torrent]

@polar marsh
Hello
Brothers I want to ask who has contact with Beji company
My account is stolen and the ones who stole linked it to Twitter and I want to take it

[storm flume]

Please contact the customer service for further assistance, @rigid torrent.

[small plank]

My account was stolen, what should I do?

[mortal apex]

What is your login method in-game?

[small plank]

twitter, g mail

[rigid torrent]

@storm flume
I've been in touch with the clients, and they didn't help me.

[small plank]

I don't have my account but someone else

[mortal apex]

You may contact the Customer Service in game for account related issues. Only they can help you with this. You can refer to this screenshot as reference, @small plank:

[small plank]

thank u

[royal sedge]

Hi.
I played crew challenge matches for the first week but the seasoned soldier achievement progress isn't increasing.
Can someone help with it?

[tawdry garden]

My account some one know the email and password and use them to login the support asked to send the answer from the account if the hacker open my account on his phone the massege that I will sent to the support will appear to his phone

[torn herald]

I can't download anything in my game. What is the reason?

I can't download anything in my game. What is the reason?

[sick shale]

Check your network connection

[torn herald]

my network connection is solid

[toxic cosmos]

Hello

I wanna to talk with company pubg

[sick shale]

@toxic cosmos What's the issue, state it please

[toxic cosmos]

My accont in pubg is banded

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic cosmos.

[tacit ether]

hello i wanna talk with company pubg

[livid kettle]

Why my Treat from above achievements are not getting count after landed on mention location At the foundation & Inside of colosseum Miramar map?

[tacit ether]

@sick shale hello

[olive dove]

This is a community server, you may contact in-game customer support for assistance.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @livid kettle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[livid kettle]

I did but it is not working

[tacit ether]

I talked to them, and they're not gonna help me.

[olive dove]

What is it about, your issue?

[tacit ether]

i unranked in the world server

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @tacit ether.

[tacit ether]

That not help me

[north totem]

My accont in pubg is ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north totem.

[olive dove]

Then, try again with in-game customer support.

[errant karma]

@lime juniper please unfiltering pubg mobile for iranian gamers 😭

[tacit ether]

i talk hem over an over again cant help me i want just know When do I get back to classification?

[olive dove]

What is your account level?

[tacit ether]

72

[olive dove]

That means you should be ranker as long as your account passes the game security check, your only option is to follow up with in-game customer support as we can't help with account related issues.

[tacit ether]

that my account and session rank is 1200 haw

[tacit ether]

I follow up with them, bot they can't help me

[olive dove]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team.

[tacit ether]

Ok thanks

[night cloak]

help pubg mobile gameloop 4.4

[fringe hound]

if i unlink one of the platforms i linked my acc with
and someone login from the platform that i unlinked
will the unlinking get canceled?

[night cloak]

gameloop 4.4

[low solar]

When you unlink a Plattform you have to wait 7 days for it to happen and in the mean time you are not allowed to login with the platform you unlinked or else it will link again

[low solar]

Answer to that

[fringe hound]

so there is no quick way to unlink the acc

[low solar]

Nope

[fringe hound]

[low solar]

Which is good

[fringe hound]

its not

there is someone hacked my facebook and now he is playing in my acc

[low solar]

Someone is trying to hack my account. But he cannot unlike my Twitter because he has to wait 7 days. It prevents that

[hallow gulch]

You can't log in, in between the unlinking process.

[low solar]

It's same for me. Someone got into my acc and got me banned for 24 hours.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low solar.

[fringe hound]

im scared cuz i think he is cheating

[hallow gulch]

Try recovering your Facebook account, contact customer service at Facebook for assistance.

[fringe hound]

i did

[hallow gulch]

In case the unlinking process failed, you may try contacting customer support in-game.

[grand rock]

Will there be an update anytime soon????

[hallow gulch]

No exact date, however you can keep an eye on #news.

[fringe hound]

if i contact with the customer support will they unlink it quickly?

[hallow gulch]

Seems like there's an update on the 31st.

[hallow gulch]

It will take time.

[grand rock]

@hallow gulch when we can access the clown shop in "rythom hunter mode"?

[fringe hound]

yesterday i open my acc and i found him got 40kill

[crimson briar]

any one can help me with it !

[storm flume]

Please contact the customer service for further assistance, @crimson briar.

[crimson briar]

where can i find them'

[olive dove]

Click on the help button at the top right of your login screen.

[radiant rover]

Hello. my account was blocked for 10 years but I didn't break anything. I write to the mail, I write in the game itself, but they don't answer me where. this account is very important to me. it's not fair. I didn't break anything. double-check the ban. my nickname in the game is PF〤YAMAGUCHI
my id 5153738867 please consider my case. thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant rover.

[full bane]

ayo i found a glitch

i m. nr 2

on this squad

[pearl palm]

When artic mode will release

I need to finish achievement

Any mods ? Currently

[mortal apex]

No information. Feel free to suggest it in #old.

[silver wing]

https://youtu.be/ezQsQ3TzmIE

[pearl palm]

@mortal apex I played a crew match in this season but that's not counted in my achievement why

I already played 2 match and I've collected 1020 crew coins

I played a match and collected 30 crew coins but that's not counted in Achievement

[sick shale]

@silver wing Please report teamers in-game.

[tame creek]

What's the merit number that stops you from playing squads?

[pearl palm]

Below 60

[tame creek]

Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[warped topaz]

I want to report on the page of someone who sells cheating also uses cheating in front of everyone.
But I want to send it to you on private.
I don't want to send it here because they will hide any video showing cheating on the page! @lime juniper

[sick shale]

You don't have to send it here in the server.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @warped topaz.

[warped topaz]

Can I also put the discord link and person id?

[fathom fjord]

Hey I wanted to ask how can you dismantle emotes

There was a dismantle button before the new ui came in but now it’s just not there

[meager sigil]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id:5659164074
The name of the account user:الاسم المستعار:
Cr《Jôhń》

[sick shale]

There is another section for Discord servers.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager sigil.

[worldly ruin]

Hey Pubg Support

I got a problem there's a hacker who hacked my 3 Email link and I want to change it or just need to clear it off

But when I tried to do it I got this kind of problem

[rough cargo]

Is anyone else having analong issues? I thought it was my phone at first so I decided to buy a new one and I still have it.

[worldly ruin]

Please sort it out soon...The hacker is wasting my UC etc.

[fair lance]

To the developers of the company PUBG I am not a hacker and my account was attended by the robot So where is integrity, play in a safe environment

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair lance.

[willow grove]

Hello

in gameloop emulator

The button f for loot doesn't work

I've tried to reinstall

[storm flume]

You can now access #emulator-chat and #emulator-support, @willow grove. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

@willow grove Ask in #emulator-support and be patient.

[willow grove]

thank you

[night cloak]

Hey, im 480th place in NA duos, it hit 00:00 didn't it? why does it still say im ace not conqourer

[covert mason]

it takes some time, you will get it in 10-20 mins probably @night cloak

[night cloak]

okay, im just dropping places by every single minute so im stressing out, thanks!😂

And i have another question, if i achieve conqourer and go into matches and get -30 will i instantly lose conqourer or will it stay since it refreshes every 24 hours?

[covert mason]

you will lose it after falling out of top 500 and it refreshes every 24 hours, so you wont lose it instantly @night cloak

[night cloak]

😂 yessirrrrr thank you!!!

[covert mason]

np

[sick shale]

@night cloak 6 minutes left ;)

It's 00:20 UTC actually

[night cloak]

pogchamp love y'all ty so much, finally first time in 18 seasons, i did it!

[covert mason]

congrats 🥳 @night cloak

[night cloak]

♥️♥️♥️

[sick shale]

Congratulations, continue in #pubg-mobile if you don't require assistance please

[night cloak]

I want to change my phone view to ipad view is there anything for doing that? I found some file to export it to pubgm file and it changed it will be right or not?

[night cloak]

im pretty sure its against the rules to modify in game files, you can be banned if you are doing so, to get ipad view you must have an ipad no other options.

[covert mason]

[night cloak]

But my phone too zoomed ( my phone is 6.65 inch)

[rough cargo]

Is there any fixes for the joystick yet?

[sick shale]

Modification of game files is against the rules and will lead to account suspension..

[night cloak]

all phone players have that and 6.65 inch is a pretty big screen so be proud:)

I know but it zoom to much than itself screen my phone view should near ipad view 😑

[covert mason]

@night cloak on tdm its zoomed in a little bit, try it in cheer park

[night cloak]

I can't feel difference between them😑

[covert mason]

do you have a screenshot?

[night cloak]

TDM More important than cheer park

[covert mason]

play arena training, its not zoomed in there only on team deathmatch

[night cloak]

My screen huge than other phone but i can't understand why my screen act like other phones

[sick shale]

Arena training is different yes, try it

[covert mason]

screen size doesnt have to do anything to fov @night cloak

[night cloak]

Ok let's see😑

[covert mason]

if your phone is bigger than others you wont have bigger fov

ipad has 4:3 screen and your phone has probably 16:9, thats why ipad has bigger fov @night cloak

[rough cargo]

Is there a fix for the joystick issue? It is very annoying. I thought it was my phone so I just bought a brand new one and still same issue.

[night cloak]

That's right, i saw so many android users changed to i pad view so that's why i asked is there any options to change my view to ipad

[sick shale]

What's the problem

[rough cargo]

My joystick gets stuck/ doesn't move acts like I'm on 1% sensitivity. I don't get why it is an issue.

[covert mason]

there is a way but your account may get banned for it because its modified file

[rough cargo]

I've heard some people got banned for using game launcher which is built into Samsung phones.

[sick shale]

Could be touching issues on your screen?

[rough cargo]

Brand new phone?

2 phones?

Would be weird.

[covert mason]

what phone is it?

[rough cargo]

Samsung s20 ultra 5G

Samsung s10+

[sick shale]

Try repairing the game, and feel free to report the issue in #old with more details if it didn't work.

[rough cargo]

Already did that. I don't have a video is that okay?

[sick shale]

Video is highly recommended to help the team to understand your issue.

[covert mason]

@sick shale what was the new intro ingame about? there is nothing in shop and i skipped it so i dont know

[rough cargo]

Graffiti prank?

[sick shale]

It is normal when a new event/crate etc...is released, @covert mason It may take up some time to show

[covert mason]

yep

[sick shale]

Says one more day 👀. Continue in #pubg-mobile if you don't require assistance.

[weary summit]

I'm wondering if Pubg mobile developers are interested about fixing the servers and some bugs?

I mean even on High end devices, There's a few FPS issues and so on..

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @weary summit. You can also submit a report in #old in compliance with the channel's pinned instructions.

[weary summit]

Yeah i did that. Just saying

for example, while I'm at 90 FPS, game automatically locks to 60 while I'm in fight.. explain someone :D

And i have to minimize the game and re-chose 90HZ in settings

But I'm pretty sure that i will not buy an Android based phone

Android means a lot of bugs and non stable rom

[hallow gulch]

Experiencing FPS drops is something more than normal. It might be for a lot of reasons including, overheating, conserving battery power, or even a cause of CPU slowdowns. Happens to the best of us.

[weary summit]

Waiting for iPhone 13 Pro Max. They have an newest chip and 120Hz display

[weary summit]

Yeah but it happens even when my device isn't overheating

Cpu is Snapdragon 865

[hallow gulch]

Listed other things that are not noticeable.

[weary summit]

Yeah. Maybe they will fix it but i just wanted to write here

[jade nest]

You can refer to #faq 4.7 . That might help

[night cloak]

We provide support for Global version only you can ask anyone if they know how to do it in #chat or #pubg-mobile

[stuck vale]

1373665 salida en karakin 😋

[fierce night]

when will karakin be available in pubg mobile/

[night cloak]

April 7

[covert mason]

why was this dacia skin never released? it cant get downloaded if you have it in favorites, there is no yt video about it just nothing, it was like aegis uaz, upgradable vehicle skin, not a lot of people know about it
and when you would go to see it as max level it would look like some drift car

[sick shale]

It could be available in specific region event, that's why

[covert mason]

but i remember seing it in shop when it came out, never released tho

“no source at the moment” and then just never released

[reef oyster]

When will the new karkin map arrive?

[proven bolt]

7th April

[reef oyster]

Thanks

[proven bolt]

Your Welcome 🙂

[lusty yoke]

Hello I accidentally changed my server and have been trying to get in contact with customer support to see if they can change it back before the 60 day waiting period. Is there any other way I can contact them without getting a corporate email or a computer message?

[night cloak]

You have to wait for the cooldown to end customer service wont be able to help you

[lusty yoke]

Alright thank you.

[static moth]

My Pubg Account Hacked Help me

[night cloak]

Contact customer service

[static moth]

How to contact

[night cloak]

can you login into your accoun?

[static moth]

In which

[night cloak]

hacked

[static moth]

No I can't login

What can I do

[night cloak]

contact them from his option

[static moth]

This option not working

[night cloak]

why?

[static moth]

No Reply Coming

[night cloak]

wait for some time

[static moth]

I tried to much but not responding

[night cloak]

wait and see we wont be able to help you from discord

[static moth]

Ok thanks

And Hacked selling my I'd at ruppes 3000

[night cloak]

sending this here wont help you

[static moth]

So how I can take my account

Back

[night cloak]

By contacting customer service

[static moth]

I contact to much but now I am tired

[night cloak]

are you from india?

[static moth]

Yes

[night cloak]

kr version?

[static moth]

No Global Version

[night cloak]

Tencent games terminated service for indian users

[gloomy osprey]

Please help

What do I do???

[static moth]

Pls help me

[night cloak]

Contact customer service

[static moth]

How I can contact

To pubg

[night cloak]

Contact customer service if they dont respond we wont be able to help you

[static moth]

By which platform

[night cloak]

@static moth you have access to your account still ?

[night cloak]

via game

[static moth]

It can't work

[mild pollen]

I had the same problem. But i dont think there's a way to recover it if you're account platform used in that account was already hacked and change.

[static moth]

No

[night cloak]

then we wont be able to help you

[night cloak]

we can't help , i'm sorry !

since the game is banned in india

[static moth]

Then my I'd destroying by hacker

[mild pollen]

Hey is there a way to just ban the hacked account ?

[night cloak]

that is sad

[night cloak]

no

[storm flume]

Please contact the customer service for further assistance, @mild pollen @static moth.

[static moth]

Pls help me I am very sad

Pls do little bit help for me

[clear spindle]

We cannot help you with account related issues in here, contact the in game customer service, @static moth please refrain from repeating the same.

[static moth]

But it can't working

[clear spindle]

Only they could help you. Try again.

[static moth]

I will share my I'd with you help me

[clear spindle]

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[mild pollen]

Really ? Not even by telling the account ID and some proof that it was mine before it was hacked ? Damn. That sad.

[static moth]

Pls then share helpline number of Pubg

[clear spindle]

Please contact the in game customer service for account related issues, @mild pollen.

Only contacting them via in game is the option, @static moth.

[mild pollen]

Already tried. Didn't get the help that i needed tho. So i kinda let it go.

[clear spindle]

Welp then there's nothing we can do.

[mild pollen]

Uh-huh.Lesson learned. Never trust anyone. But thanks for the help.

[clear spindle]

You are welcome!

[cursive pulsar]

What is graffiti prank mode?

[clear spindle]

@cursive pulsar it's mentioned there in patch notes.

[gloomy osprey]

Someone please help me

[night cloak]

Contact customer service

[fleet wigeon]

Hey @clear spindle can I inbox you ?

[gloomy osprey]

I did, they not responding

[zealous turret]

ur account was most likely hacked sir as Google said contact them @gloomy osprey

[gloomy osprey]

I diddddd

Please help me

[zealous turret]

have patience sir

we can't do anything

[clear spindle]

@fleet wigeon regarding??

[gloomy osprey]

Please help me

Anyone

[fleet wigeon]

Some in-game issues I really need help

[clear spindle]

@gloomy osprey please contact the in game customers service. We cannot help you with account related issues in here.

[clear spindle]

Feel free to state that in here.

[gloomy osprey]

I did and it’s not responding

[zealous turret]

have patience..

they get thousands of inboxes every day

if not more

[delicate vapor]

iam famous player and i want to get pubg mobile partners

[night cloak]

title ingame?

[delicate vapor]

yes

[night cloak]

#questions message
REFER THIS MESSAGE

[clear spindle]

What seems to be the issue?

[delicate vapor]

but iam youtuber and instagramer ihave 78K in tik tok and 400K in youtube

[clear spindle]

The title can no longer be acquired.

[storm flume]

Please avoid going off-topic, @zealous turret. You may have unrelated conversations in #chat.

[delicate vapor]

?

[night cloak]

The title can no longer be acquired.

@delicate vapor ^^

[delicate vapor]

But you gave it to my friend yesterday and he has fewer subscribers than me

[clear spindle]

NO.

[delicate vapor]

؟

[clear spindle]

You have been answered multiple times, @delicate vapor. The answer is NO.

@fleet wigeon you're sending that video for the third time. What's the issue?

[fleet wigeon]

See the video

I don't understand the thing there bcz knocked player is reported but is alive also they are dead but player 1 is still alive is this a glitch or something i didn't get it?⁉️⁉️

[clear spindle]

That seems like a visual glitch. Report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Video

[fleet wigeon]

Actually its in BAN> video Review section that's why I am asking here

[obtuse valley]

Does anyone knows how to unlink the email / 3rd bind on the account? I want to unlink mine since it is now an inactive email

[mortal apex]

It’s not possible to unlink your email. The feature is still in beta phase.

[obtuse valley]

But you gave it to my friend yesterday and he has fewer subscribers than me
@delicate vapor the title "PUBG Partner" can be only acquired once PUBG Mobile counts you as one of their official / legitimate content creator. While most of the content creators do not have one

It’s not possible to unlink your email. The feature is still in beta phase.
@mortal apex so we might get the unlink email on later updates??

[mortal apex]

No information about it. We hope in the near future!

[obtuse valley]

I do see tutorials on how in YT, but i don't have any records of purchases since it is now an inactive email

[slender orbit]

Can I get support for my banned account here?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender orbit.

[night cloak]

@vital sluice I'm referring to this version

[vital sluice]

Will enquire and let you know.

[night cloak]

Okay

[gloomy osprey]

Please help, I’ve been hacked

[merry sandal]

Try installing the game again from the App Store. If that doesn't help, you may inquire customer service.

[gloomy osprey]

I did, they not replying

My account is hacked and they linked their Twitter to it

Now they changed the game version so I can’t even get on..

[storm flume]

Please contact the customer service for further assistance, @gloomy osprey.

[gloomy osprey]

I did 🥺

[eternal sable]

My account has been blocked help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal sable.

[indigo storm]

Pubgm india unban news is real or fake

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @indigo storm.

[night cloak]

@vital sluice I found out , it's called OB Client

[onyx cairn]

Please stop asking each and every day. This game version is not for public. @night cloak

[night cloak]

If it's not public then why am I seeing with the unofficials

🤨

[onyx cairn]

They are authorized and not a third party.

[night cloak]

And how do we get authorized

[onyx cairn]

Refer to this message.

But don't make yourself high hopes.

[night cloak]

This doesn't work they won't respond it's been like 3 weeks

🤣🤣

[onyx cairn]

So you're not eligible.

[night cloak]

🙁

Ok

Window Stuck Maaan

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hollow mountain]

When will b krakin map available 🙄🙄

[broken verge]

7 April

[hollow mountain]

I have Granade or Molotov throw problem olz solve this

@broken verge thank you

[haughty rock]

Hello everyone whats this😂

Whats that scary face instead of 3rd anni.

Now this game become full of bugs look at that whats that

I was scared that mine mobile had been hacked but when i turned on the game on emulator i saw that again too.

[honest slate]

Can someone explain me this clearly pls?

[celest shadow]

Feel free to refer to #news for further information, @haughty rock.

[orchid pawn]

is this possible !
3 links ??

this game have much errors

[celest shadow]

You have received a rating compensation, @honest slate. When you are killed and defeated by a player who had violated PUBG MOBILE's terms of service, either by cheating or other means to gain an unfair advantage in the game, you will receive a rating compensation that restores the points you lost during that particular match.

[storm flume]

Please contact the customer service for further assistance, @orchid pawn.

[celest shadow]

Please make sure that you only report with one video evidence in #cheater-reports, @blazing aurora.

[orchid pawn]

@celest shadow i send to him but no one reply me

i send from 6 days

[honest slate]

But I was using the rating protection card, they could have returned me that, I didn't lost the point. I lost my card.

[celest shadow]

Please refer to subpoint 5.5 in #faq for further information, @orchid pawn.

[celest shadow]

Feel free to provide your feedback about the rating compensation system in #old.

[honest slate]

Bruh :(

[celest shadow]

For your information, it does not return you a rating protection card, but only the points you lost during the match in which you are killed and defeated by a cheater.

[honest slate]

Well if that's the case. I guess they should return me all the points I've lost as I've reported lots of hackers. Here's a feedback

plus it's not added yet i still have same point

[obsidian leaf]

Hello today is march 31 still not having godzila what time it gonna come

[fast night]

why i am not able to unlink

[night cloak]

the social media you want to unlink should be linked to your account for 21 days

[mossy ore]

New graffiti prank mode

[feral forge]

no information regarding that, stay tuned.

[obsidian leaf]

Ok excellent work

Thx

[ocean wyvern]

@celest shadow Hello sir, my acc got hacked and the hacker putted twitter as new connection and he logged in with newer version. Can you maybe help me out?

I only need to unlink twitter and get my account on normal version

@vital sluice

[jade nest]

@ocean wyvern Contact In-game customer support for account related issues.

[ocean wyvern]

I did but it’s bugged somehow and there comes no awnser back or anything @jade nest

[subtle pewter]

Anyone else have their dismantle section completely rinsed? I used to have 80k silver fragment worth of stuff in there and it's now empty. I have not dismantled anything nor have I got over 80k fragments.

[jaunty adder]

Sorry if i used wrong channel

[gloomy osprey]

Help me y’all pleaseeeee

[tropic island]

Guys to play music in the lobby i need a resource pack ?

[night cloak]

answered you already

[gloomy osprey]

They are not even responding me

I tried so many ways to contact them

It’s been hours

[night cloak]

wait for 2 or 3 days more

[gloomy osprey]

They are deleting my crew members and my friends

Deleting players from clan

Using items I saved up for

Please help dude

[night cloak]

Sad

[glad apex]

اريد موظف اتواصل معه

[storm flume]

Please do not use languages other than English, @glad apex. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @subtle pewter. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please make sure that you play a few matches, and spend at least 5 minutes in said matches to be able to send popularity.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad apex.

[gloomy osprey]

Help me 🥺

[celest shadow]

You will need to contact the in-game customer service for further assistance in this regard as we are unable to assist players with account related issues here on Discord. Please refer to subpoint 5.4 in #faq for further instructions.

[storm flume]

Please contact the customer service for further assistance, @ocean wyvern.

[gloomy osprey]

I did and it’s been many many hours 🥺

[celest shadow]

Please be patient as the customer service receives an enormous number of requests every day, and it takes time to review all of them.

[night cloak]

Hey, I called PUBG support because my Twitter account was stolen and the hacker downloaded the version and told me the account would be recovered and the issue resolved, but how do I contact them? Because they closed the conversation

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @fast night.

[celest shadow]

Please make sure that you recover your Twitter account first, @night cloak. You will need to contact the customer support for your stolen/hacked social media in question:

▫️ https://help.twitter.com

[ocean wyvern]

@celest shadow Sir I Dont have 60 days to wait to unlink the Twitter, the hacker is trying to unlink my email in same way

[night cloak]

You did not understand my problem. I would like to know when to recover the account or when to contact me from technical support@celest shadow

[celest shadow]

It will take up to 60 days, which means it can be earlier than that as well. Please be patient until then.

[celest shadow]

Feel free to open another support ticket by contacting the in-game customer service for further assistance regarding your issue.

[ocean wyvern]

@celest shadow check dm please

[zealous cliff]

My ping is high in pubg and I keep waiting and it saying loading then request time out and the thing is my internet is super great outside pubg, what the solution? @celest shadow

[night cloak]

Can you know when to contact me and recover the account?
@celest shadow

[celest shadow]

Please report the in #old including the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[fast night]

plz tell me that how to jump in pubg

@celest shadow plz tell 🤔

[celest shadow]

This is the Jump and Vault button in the game, @fast night. You can separate these two functions from your basic settings and you will have another button to Vault, while the one in the following screenshot will act as a Jump button should you separate them.

[fast night]

oh cool 😇😇
thanks

[celest shadow]

You are welcome!

[jaunty adder]

I did but it still shows the same thing

[marsh inlet]

Please remove the powered exoskeleton on metro royale to solve all of the speed glitch

[storm flume]

Please do not use languages other than English, @lethal badge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @marsh inlet. You can also submit a report in #old in compliance with the channel's pinned instructions.

[ocean arch]

@zealous cliff where are you from

[mystic knot]

Its legal to use vpn?

[celest shadow]

We do not recommend the use of VPN when playing PUBG MOBILE, @mystic knot.

[mystic knot]

It is bannable?

Becouse one famous youtuber recommend it... And many players can get ban if it is banable..

[celest shadow]

Please contact the in-game customer service for further information, @mystic knot.

[mystic knot]

I cant.. Becouse i dont play the global version

[pine hamlet]

@celest shadow My account has been vietnam version. I can't find a solution for 1 year due to login error. please help.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pine hamlet.

[hallow gulch]

As a general note, we provide assistance for the global english version of the game. You may contact customer support of the game version being used.

[pine hamlet]

@celest shadow Who will help me, this is not pubg mobile support?

[celest shadow]

We are unable to provide assistance for other versions of PUBG MOBILE. Please contact the in-game customer service should you require further assistance, @pine hamlet.

[mystic knot]

This is pubg global, you need to click support on the game login screen on your PUBGM VN

[pine hamlet]

@celest shadow In-game customer service is not helping. I have not been able to solve it for 1 year. I want to meet face to face.

[hallow gulch]

Discord servers or this one to be more specific, are not affiliated with the in-game support team. If anything, only they can help you.

[pine hamlet]

@mystic knot My account is global but due to game bug it has switched to vietnam version

[celest shadow]

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version, @pine hamlet.

[pine hamlet]

What will be my billions of money and effort

[celest shadow]

Sorry but there is nothing that we can do to help you.

[mystic knot]

You cant download the pubgm vn, Hakan?

[pine hamlet]

I want to go to the pubg headquarters to discuss

[pine hamlet]

You say it easily, but my effort is obliged to find a solution that will give my billions of money in my vietnam.

[mystic knot]

Try to download pubgm vn version and log-in with that account from global

So, your account doesnt transfered with all items to vn??

[red ermine]

Ban this cheater pls his I'd is 22day27

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @red ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[pine hamlet]

i'm playing in vietnam version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pine hamlet.

[pine hamlet]

But I am Turkish and I opened an account in Turkish globally, I request the error to be corrected.

[sick shale]

Please refer to Piston's previous messages and refrain from repeating same questions, as there is no solution for this matter. Contact customer service via game settings for further information.

[hallow gulch]

Many have. Once you've stated that your account has been hacked, The player will have to input certain information to confirm they're the owner of the account. Information being, Payment receipts, user ID, account's registration date and the unwanted socials on the game account.

[gritty remnant]

sir i want to change my region to Pakistna

Pakistan

there is some issue

i cannot change my server to Pakistan

i live in Pakistan

plz help me

[night cloak]

request it in Pakistan regional discord server

[gritty remnant]

give discord link

[sick shale]

You can find the link in #735483472432594994 subpoint 3.1

[hallow gulch]

Many have waited up to months, it really depends. However, you may ask such in a discussion channel as there you might find someone who have faced such.

[static moth]

My Account Hacked

Help me

Hello

Hello

[hallow gulch]

contact customer support in-game please.

[static moth]

They can't solve my query

[wintry ledge]

Can you really get banned when using GFX Tool?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @wintry ledge.

[static moth]

They can't solve my problem

[hallow gulch]

Unfortunately neither can anyone here. Everything account related including such can only be solved with the support team. In case they made it clear that it is not possible, then sadly nothing can be done.

[static moth]

I can't receive gmail code in my Gmail account to login my account

[night cloak]

from india right?

[static moth]

No

No

[night cloak]

you are from india dont lie

Game is banned there

[static moth]

So what I will do

[night cloak]

play some other games

[static moth]

No I love Pubg only

All other games are useless

[night cloak]

we wont be able to assist you since the game is banned in your country

[static moth]

If I lost my account then what you do

If game unbanned in future

[night cloak]

we will assist you for sure if the game gets unbanned

[static moth]

Please I am requesting u

Help me please

Only 1 thing you can do me

[night cloak]

Please dont repeat your question game is banned in your country that is why it happenes

[static moth]

Indian government is very bad

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @static moth.

[static moth]

Pls add my gmail in my account

Only 1 thing

Please

[celest shadow]

You may move to a discussion channel now, @static moth. We are unable to assist you any further.

[static moth]

Help

Please

[wintry kelp]

Bro is that any issue with pubg server

[static moth]

I will requested you many timea

[naive quarry]

I need some help

[hallow gulch]

You may state your issue.

[golden mural]

Can I know where can I report about my pubg account was hacked?

[hallow gulch]

For immediate assistance, contact customer support in-game.

[wintry kelp]

Bro pubgm is not working its show me again and again server timeout@hallow gulch @celest shadow

[formal snow]

Hello

[golden mural]

How to contact them? Email?

[naive quarry]

Incorrectly recorded in Vietnamese Can I go back all over the world@hallow gulch

[formal snow]

I can't receive Gmail code from my Gmail account

[hallow gulch]

Try changing your DNS, this might help.

[hallow gulch]

Via the login page when you first start the game.

[hallow gulch]

May i know, where are you from ?

[formal snow]

New Zealand

[old ridge]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @old ridge. Remember to read through #faq before asking questions in the support channels.

[wintry kelp]

@hallow gulch how??

@hallow gulch how i change my DNS???

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @red ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[old ridge]

I have small problem i need help please i lose my guest account i want it back

[hallow gulch]

Pretty sure you're the same person from before, who got muted.

[formal snow]

No

[old ridge]

HELP

[naive quarry]

@hallow gulch

[hallow gulch]

Guest accounts cannot be retrieved once lost, which is why we recommend linking a social.

[formal snow]

I am from Auckland Newzealand

[hallow gulch]

Refer to subpoint 4.3 in our #faq channel.

[celest shadow]

Please share a speedtest result here, @formal snow.

[wintry kelp]

@hallow gulch i send pictures my internet is good working but game isn't working 😕

[old ridge]

Some one toled me that u can because I know the id and name of my losen account

[formal snow]

Mean I can't understand

[hallow gulch]

To be extra sure, can you do a speedtest using google. When done, send a picture here.

[naive quarry]

Erroneously recorded in the Vietnamese version Can I go back to the world@hallow gulch

[celest shadow]

Please refer to this message for further information, @naive quarry.

[red ermine]

Ban this cheater his name is ＤＡＤＤＹīē his I'd is 5162330285

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @red ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hallow gulch]

I am not sure of that. But lucky us, our mod/admin will confirm it.

[old ridge]

Okay am waiting you

[celest shadow]

You will need to in-game contact the customer service to recover lost guest accounts.

[golden mural]

The help button is it?

[hallow gulch]

Yes.

[formal snow]

See

Ok see now

Fine

[wintry kelp]

@hallow gulch bro i change DNS but that doesn't work still request timeout

[hallow gulch]

Your messaging pattern is no different from the person before. Plus, vpns exist. But to proceed with your case, please contact customer support in-game for assistance, @formal snow.

[celest shadow]

You may try again later on as the system might be busy. Thank you for your understanding.

[formal snow]

Now I will u proof then u don't helping me

Wtf

[hallow gulch]

Refer to the message sent by the admin please.

[formal snow]

What I can't understand tell me clearly

[formal snow]

?

[hallow gulch]

As you've been told, please try again later.

[formal snow]

Add Social Media account to my Pubg Account

?

[formal snow]

Reply me fast I am very busy

😩

Hello

Hello

[night cloak]

?

[noble sedge]

Its Been 1 week and I'm still unranked for no reason

[night cloak]

what is your level?

[noble sedge]

70

[formal snow]

Add social media account to my Pubg account lost

[night cloak]

Your account is going through a security inspection.It is because of multiple reports on your account by players,after the inspection is over you will be shown ranked

[night cloak]

are you happy kumar

[formal snow]

Nope

[night cloak]

da a speed test on ookla app and share the result

[formal snow]

Ok wait

[noble sedge]

How much time it will take more ?? Its been 1 week already

[night cloak]

is that a guest account?

[noble sedge]

NO

[night cloak]

hmm wait for some more time

[noble sedge]

I was #3 in kill rank and #7 in solo win and got UNRANKED FOR NO REASON

And I didn't even Got Conq And frame

[celest shadow]

You are not Ace yet, @noble sedge.

In order to reach Conqueror, you will need to be Ace Top 500 in the rankings.

[noble sedge]

I'm the ss is old

[steel pawn]

how i rechange my region to pakistan

i m a emulator player

[celest shadow]

Do you have a social media account linked to your PUBG MOBILE account, @noble sedge?

[noble sedge]

Look the chat above

Yes

Fb

[celest shadow]

You can change your country/region from your basic settings, @steel pawn.

[noble sedge]

Its been 1 week my id is lvl 70

[celest shadow]

In that case, your account may have been marked as suspicious, @noble sedge. You can only be ranked once the investigation is over, so please be patient in the mean time.

[formal snow]

Seee

[steel pawn]

bro i try but it ask me for phone no and verifiction code

[noble sedge]

Still showing me this even though IM A FAIR PLAYER

[night cloak]

give them the phone number and you will get a verification code

[noble sedge]

Its been already 1 week

[steel pawn]

i did't get any verificiton code on phone number i m from pakistan

[golden mural]

Actually, my friends account was hacked. His account was link with fb. His fb was hacked. Is it have a potential to get back the account? Or he needs to get back his account fb first?

[formal snow]

Google I have proof

[night cloak]

Join Pakistan official discord server and request there.They will change the region for you

[night cloak]

Report it in #old

[steel pawn]

link

[formal snow]

I can't understand

[noble sedge]

Nice didn't even solve anything

[formal snow]

Explain

[night cloak]

in your Dm

[steel pawn]

thnx

[night cloak]

Email/phone number feature is still in beta stage so there might be some errors so report it in #old so hat developers can look onto it.You can try again later and check if you can get code

[formal snow]

So now how I can access my game

[noble sedge]

Can any admin tell me how much time I have to wait more ?? (Its been 1 week already )

[celest shadow]

We are unable to provide you an exact or estimated time, @noble sedge. Please be patient.

[celest shadow]

You may log into your account with a linked social media instead. If this is not an option, please contact the in-game customer service for further assistance.

[golden mural]

Im still waiting for the reply

[celest shadow]

He needs to first recover the hacked social media account in question. Please refer him to the link below to get in touch with the customer service:

▫️ https://www.facebook.com/help

[vital lagoon]

Will the Crew Challenge return?

[bright dove]

When karakin will come?

[celest shadow]

There are no information about the Crew Challenge at the moment, @vital lagoon. However, you can participate the All-Talent Championship with your crew.

[night cloak]

april 7th

[vital lagoon]

I mean, was it permanently canceled?

[celest shadow]

I do not have any information about that either. Sorry.

[bright dove]

But rp mission required karakin
I'll wait i guess

[formal snow]

I need my Pubg Account Back

[celest shadow]

Please refer to my previous message, @formal snow.

[formal snow]

I will never used this worst support service

I lost my account you can't help me Wtf

[celest shadow]

Contact the customer service in the game for further assistance.

[formal snow]

No they can't solve my problem

[vital lagoon]

I have two missions .. in the crew challenge I could not complete them .. in the achievements I mean .. so I was asked .. Thank you

[celest shadow]

We understand, @vital lagoon. Please share your feedback about the achievement in #old.

[formal snow]

Piston help me

[celest shadow]

We are unable to assist players with account related issues here on Discord. You will need to contact the in-game customer service.

[formal snow]

So tell mee the registration date of my account I can't remember it

I forgot

[storm radish]

I can't change my graphics can anyone pls tell me y it says that network connection not initialised???

Idk y?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @storm radish.