questions

[night cloak]

I did not make the account, but I bought it, and now I am in Egypt and I want to change the country. Is there a solution to this problem? @mortal apex

[spring prawn]

@night cloak tell me plx

[night cloak]

only recommendation is to buy UC from midasbuy & ingame purchase are recommended if you buy UC from other websites you will loose your UC and you may get a ban too

[spring prawn]

okay sir

and tnk h

[night cloak]

@mortal apex your can help me !?

[mortal apex]

Since your account has been already registered in EEA region, you can't do anything else, unless you decide to create a new account outside EEA region.

[night cloak]

And this account, what should I do with it ?! @mortal apex

[normal fulcrum]

Please provide your Character ID @night cloak

[night cloak]

@normal fulcrum

[night cloak]

You will ban him for purchase account?
Or its not violence?

5593490211

We can purchase accounts?

[normal fulcrum]

We cannot ban or unban any account as we don't have access to player's accounts

[spring prawn]

and tnk h

[night cloak]

@normal fulcrum I want to solve the problem now, please, not an order

[tight owl]

I have a problem the country button doesn't appear

The bouns challenge doesn't open to me at any time ?

[normal fulcrum]

Trading account is against ToS of Tencent and might lead to permanent suspension of the account

[normal fulcrum]

Since the account is registered under EEA, nothing can be done

[night cloak]

Can you provide a screenshot if you may.

[tight owl]

Screen shot for what of them ?

[night cloak]

a screenshot of country button in setting

There is no final solution ?! Delete the account
Why is there no technical support? You did a lot of very beautiful things, but you do not have support or a solution to the problems. All the concern of the company became money @normal fulcrum

[tight owl]

Okay wait me second

[night cloak]

Take your time.

[night cloak]

Since your account is registered under EEA you cannot change your region

[tight owl]

I didn't register at eea this my account from season 2

[night cloak]

Who is clearing my comment

[normal fulcrum]

The data of accounts made in EEA are protected by EEA Law. Deleting account is not possible as it is against EEA Law to transfer account details to outside countries. Unfortunately, nothing can be done. You can continue using the account as it is until you get banned for trading account. Or you can make a new account with your country

[night cloak]

It says data transfer outside EEA it means it is

[tight owl]

Okay the second problem is the bouns challenge doesn't appear

[normal fulcrum]

You can read more average it by clicking on Data Transfer outside EEA available at the bottom of your basic settings in-game

[night cloak]

Buy an account with $ 1500 to play with a new account Do you know what you're saying? @normal fulcrum

[normal fulcrum]

Bonus challenge is only available in Middle East

[normal fulcrum]

Trading account is against ToS of Tencent and might lead to permanent suspension of the account

[tight owl]

No the bouns challenge appear to me at season 16 &15

And doesn't appear at season 17&18

[normal fulcrum]

This is not season 16 or 15

It is now only available in Middle East

[night cloak]

Really, all your worries become money, thank you @normal fulcrum

[celest shadow]

There are no other solutions because this is not an issue at all, @night cloak. Due to GDPR laws, you are not allowed to change your country or region at will.

Additionally, you have violated PUBG MOBILE's terms of service by purchasing an account, hence, we are unable to provide any further assistance to you.

[tight owl]

This not my problem that yours problem 🥲

[normal fulcrum]

Feel free to post your feedback in #old @tight owl

[tight owl]

Can I transfer my data account to new account or what ?

[night cloak]

Does the company prevent us from purchasing accounts ?! @celest shadow

[normal fulcrum]

No. Account or items in an account can't be transfer to other account

[normal fulcrum]

Yes. It does

[scarlet flame]

Imagine "buying" an account lmao

[celest shadow]

Yes, it is against the game's terms of service.

[night cloak]

@celest shadow I think that this problem has absolutely nothing to do with the company

[restive lintel]

how do i made my fps stable

[normal fulcrum]

You should've read the ToS. In any case, once you make an account in game, you fully understand and accept ToS automatically

[celest shadow]

Feel free to read more here, @night cloak:

▫️ https://www.pubgmobile.com/terms.html

[night cloak]

My friend, you have freedom of expression, and I have freedom of expression. My expression says that the company has become all its worries, money and enough. Thank you. @normal fulcrum @celest shadow

[normal fulcrum]

Feel free to post your feedback in #old @night cloak

[night cloak]

@normal fulcrum Why do I give my comment and give you or the company its importance? I think I know the solution is to hack the game system

@normal fulcrum thank you my friend

[onyx dagger]

What do you mean?

[onyx dagger]

I do not think that it is possible.

Do you need any assistance regarding the game, @night cloak?

[night cloak]

😒

[onyx dagger]

Move channels.

[night cloak]

My bad

[onyx dagger]

No worries.

[restive verge]

F

[night cloak]

Hi

why say me faild to login

[celest shadow]

What is your country, @night cloak?

[night cloak]

iran

[celest shadow]

The game is currently not available in that country, @night cloak.

[night cloak]

alot of iranian come to pubg mobile whit out any problem

yester day iam login whit out any problem

my level is 48

I have a question

i never use vpn or.....

no

[silver trellis]

If it doesn't work, that's it

[night cloak]

Why guys please i neef help

They removed me from the rank

In North America duo fpp

On Friday

pleas help me piston

[celest shadow]

Please contact your Internet service provider for further assistance, @night cloak.

Please provide us with a screenshot, @night cloak.

[night cloak]

Ok sure

@celest shadow my frind play with ping 300 my ping beter than my friend so my conction perefect

They removed me on Friday

I believe

4days now

[celest shadow]

You will not be able to participate in the rankings if your account has been marked as suspicious by the system, @night cloak. Please be patient until the investigation process is over. If there are no cheating activities detected, you will be ranked again.

[night cloak]

@celest shadow iam playing whit game loop

When? Of course i don't cheat im completely clean

I didn't sleep for days to get this rank i really need help

[celest shadow]

I am unfortunately unable to provide you an estimated time. Please be patient until then.

[celest shadow]

Please refer to my previous message, @night cloak.

[night cloak]

ok

گوه تو پابجی

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I have Many problems in the game i don't wanna talk about it i just need my rank to continue playing to get the top #20 st least

[cold drum]

@lime juniper
https://www.youtube.com/channel/UC7TbzSKXeRFgW8FtWBWkuLw/videos

[cold drum]

i ask for this video not for those

[lime juniper]

#discord message

If we find cheating content on your channel, we remove all your PUBG MOBILE videos.

[cold drum]

zzz

[potent crater]

There is a weird option in the bottom-left corner which is near to the client service that says "Data Transfer Outside EEA" If you press it - it gives you 2 options (agree and disagree). If you choose agree then nothing happens but if you press disagree - it says that you should delete your account. Basically, this error doesn't mess up the actual gameplay but it's not possible for me to participate in all the events, basically I just don't have them because I don't EVEN have an option which allows me to choose the region where I am living RN. I tried to find just any information about this problem but didn't find any answers. I really hope that someone will tell me why do I have this error and are there any chances of fixing it.(Just for info- I had 2 accounts before and I've never seen such a problem)

[onyx dagger]

Accounts created in EEA regions cannot change their country in-game, @potent crater.

[night cloak]

When will the ranked arena come

[onyx dagger]

No information regarding that.

[potent crater]

@onyx dagger which countries are includes in EEA Region

[onyx dagger]

You may actually try googling that.

Germany, Greece, Hungary, Ireland, Italy are some of them.

[potent crater]

@onyx dagger but i am from pakistan and i do not create my account in EEA regions,why should this happens to me .why plz fix my issue

[cyan copper]

#questions hacker has linked his email id in my account pls help me to unlink email id and link my email id

#questions hacker has linked his email id in my account pls help me to unlink email id and link my email id

#questions hacker has linked his email id in my account pls help me to unlink email id and link my email id

[jade nest]

Contact in-game customer support.

[potent crater]

how to change the region of those pubg accounts that created in eea regions

how to change the region of those pubg accounts that created in EEA regions

[vocal pewter]

Whens pubgm re-releasing in india

[night cloak]

@potent crater You cannot.

[potent crater]

@night cloak why

[night cloak]

@vocal pewter Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

@potent crater Due to GDPR laws.

[potent crater]

@night cloak but i am from pakistan ,why my account already created in eea automatically

[night cloak]

@potent crater When you created the game account, you selected a country under the EEA region. Hence you are forever stuck with it.

[carmine crane]

My acc got hacked ... i have Still Twitter, email and GP but somebody add VKontakte method log and i cant log to my acc i have this information

Nooo somebody hack my acc ...

Im wait 6 days for recover in xustom service but still nothing

I send cofirms to buy UC in last 2 years , i have Twitter email and GP but still nothing

Hacker change game version ... i can change too to log in my acc ?

[night cloak]

@carmine crane Looks like the person logged in your account through modified version of the game. Unfortunately, there’s no solution for it as of now. You will have to create a new account.

[clear nymph]

Can anyone help me about pmcc 2021 bd

[night cloak]

Make sure to open the account whenever there’s a new update, to see if it gets fixed.

[carmine crane]

Noo i wanna recovdr my acc im spend 5k euro and you Tell me just create new? XD

[night cloak]

@carmine crane Sad truth.

[onyx cairn]

What's the issue?

[night cloak]

uwu looks like the Esports boss is here.

[carmine crane]

That hacker change version game in file config

I have new version im instal and uinstal game

[carmine crane]

Poland ?

[night cloak]

@carmine crane Yes. They changed the Src version. There’s no solution, unfortunately, other than waiting.

[carmine crane]

Yaa i know but custom service can fix it Yes?

[night cloak]

Very less likely. Feel free to contact the customer service to see what they can do.

[clear nymph]

@onyx cairn i have registered pmcc and also I confirmed but i didn't received any mail

[carmine crane]

Yaaa but im still wairing 6 days ... its a joke ... i can get a number to custom service ?

[onyx cairn]

Did you check spam folders and in game as well!?

[night cloak]

There’s no phone number, unfortunately. It is either that, or no support.

[clear nymph]

Yes checked

Bow what can i do

Now*

[carmine crane]

Im kill that hacker

[night cloak]

Good luck.

[clear nymph]

@onyx cairn

Bro

What can i do

[night cloak]

Hold on. He will reply you.

[onyx cairn]

Hold on, back in a minute

[carmine crane]

Custom service working 24/7 or only on the 5 day busssines ?

Im ask for peoples on custom service not for Automaticlly reply answer BOT in custom

[clear nymph]

Im waiting

[onyx cairn]

The registration period ended March 14th. You submitted before!?

[night cloak]

@carmine crane Customer service is dealing with thousands of issues every day. Hence account recovery can take up to 90 days.

[clear nymph]

Yes

[carmine crane]

Yaa but hacker can deletwd my acc in 7 days xDD becouse i cant log and cancel that its probabliy

[clear nymph]

I submitted on 14 march

[night cloak]

That would be unfortunate indeed. Make sure to always have 2FA enabled on your login method to avoid getting compromised.

[onyx cairn]

As far as I can see each team got their information one day before stage 2 has started. Hopefully you put in the correct contact details for the team, otherwise you won't be able to participate.

[carmine crane]

I cant do it now anything ... i cant log becouse he change version game ...

[clear nymph]

I have put the correct contact details

Pls do something

[carmine crane]

My Twitter , email and GP be conected to this Account and i have logins and password for that .. hacker dont have , hacker have only acces for Vkontakte log

[clear nymph]

And i have ss

My reg is confirmed but still didn't got any mail about pubg

Get*

[night cloak]

@carmine crane Again, your problem is the modified version issue. Repeating the same discussion over and over again will not help your situation in the slightest. You are only wasting our and your own time.

[clear nymph]

@onyx cairn

[carmine crane]

Ok sorry i know but im soo afraid ... what Can i do in this situation when i have 3x methods logs to my acc but i cant log ? Just wait for reply custom service? Or i can do it something in email Twitter or GP for make slowly that hacker or make them too not access

[carmine crane]

Bro You are Smart Tell me heh

[night cloak]

@carmine crane I already told you. Please use #chat for further discussion.

[clear nymph]

Can u give the mail of pmcc? @onyx cairn

[onyx cairn]

According to the rules verified teams only get emails containing all schedules and information. So your team couldn't be verified in time or you missed some information. You can check the website for more.

https://esports.pubgmobile.com/pmcc/bd/

[clear nymph]

🙂🙂

I gave everything right

[celest shadow]

Please try clearing your in-game mail, @night cloak.

I suppose if your in-game mail is full, reaching its maximum capacity of 60, then you will not be able to receive any more mails, @night cloak. Feel free to share your concerns in #old.

[heavy vortex]

Bruh really?

[ashen crater]

Hello guys, does someone knows how to change server on the All Talents Championship, I registered firstly on NA server by mistake and now I want to change to EU... PLS Help 🙏

<@&481161015728406538>

[jade nest]

It was clearly mentioned there,you cannot change after you select a region for your championship.

[ashen crater]

I am gonna cry 🥲

[jade nest]

And avoid using moderator role.That role is reserved for server related emergency.

[ashen crater]

Can u send me ss of where is written?

[jade nest]

Sure wait.

[ashen crater]

Ty

[sick shale]

Glad to hear that, you're welcome!

[left jolt]

Are they referring to outfits?

[vagrant forum]

Finish refers to gun skins.

[vocal coyote]

Hello, I have won airpods 2, how can I claim my award and how can I contact me?

[jade nest]

@ashen crater After you click ok on the server selection,you get another pop-up to confirm.Its clearly your mistake.

[ashen crater]

What a stupid I am, Ty btw

[sick shale]

From where

[left jolt]

I see, thank you.

[vocal coyote]

do not understand?

[sick shale]

@vocal coyote From where did you win the airpods?

[vocal coyote]

in the 3rd anniversary event

[sick shale]

Check your contacts, further information should be sent in the email address you submitted.

[mellow pasture]

Hello,PUBG MOBILE. I Know that you are very busy due to the large number of massage. I had no problem with my account. My account had been banned materials and that I play clean play and make Very careful to comply with the terms and integrity of the game I ask to solve problem as soon as possible because I am wronged. Thank you PUBG MOBILE
The account id:5701130951
The name of the account user:个اسد』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mellow pasture.

[vocal coyote]

I indicated contact information after winning, I am waiting for feedback, how long to wait

[sick shale]

I have no information, physically rewards will always take longer time to arrive. Be patient please

[vocal coyote]

ok i'm just worried

[storm flume]

Please do not use languages other than English, @digital talon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viral bear]

By mistake I changed the server to North America and the ping is very bad (it was Europe)
I'm supposed to have 1 time change if I accidently change it but I can't
And I can't wait till the end of the season to change it its very bad !

[digital talon]

Hello, PUBG team. Please solve my problem. I got the title of the best brutal fighters in the global 5 rankings. I got the frame of the 18th season conqueror 4 days with KD10, and I changed my soul but the Middle East and passed for 10 years. Please solve the problem. I did not use any cheat program or work With another party, I was blocked by a mistake from you. Please check the ban and thank you ID5180080428

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital talon.

[jagged shore]

Hi

[ember pendant]

blo i never use hack.. please review my account again there is some mistake.. check and unban my account for i will open a case
@lime juniper

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember pendant.

[sonic marsh]

what would be the case if I get that I should update while I have the latest version

[jagged shore]

Someone linked his email with my account

I want to Unlink it

How can i

Please help

[surreal turtle]

Vialation of user agreement?

What's this?
@Error 403#4903 @Frozen#0575

[jagged shore]

@sick shale

[jagged shore]

Please look

@vagrant forum

[polar marsh]

Please refer to the private message from @polar marsh for further information, @surreal turtle.

[elfin canopy]

You may contact in-game customer service for it, @jagged shore.

[jagged shore]

They'll help?@elfin canopy

[elfin canopy]

Yes, only they can help you with it.

[viral bear]

I can't wait for the cooldown to change my server to Europe, Can I contact to someone that could solve it?

The ping is really bad

[manic coral]

Hey is uc only earned by playing ranked or is there other ways?

[cursive pulsar]

when will kong and godzilla come in pubgm?

[sick shale]

You can't

[viral bear]

I have to wait?

[sick shale]

No information

[sick shale]

Yes

[viral bear]

Well this is sad

[sick shale]

What do you mean?

[manic coral]

Well i cant earn uc credits for anything no matter what i do

[viral bear]

But wasn't there a 1 time change if i change it?

[sick shale]

There was, long time ago due to some errors..

[sick shale]

UC can't be earned, you can purchase it from in-game shop or (https://www.pubgmobile.com/pay)

[manic coral]

I have to bu y it wow...

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @hexed pelican. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[placid stag]

У меня украли аккаунт

[sick shale]

There is a way to earn UC from bonus challenge if it available on your region.

[storm flume]

Please do not use languages other than English, @placid stag. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[manic coral]

As long as i dont gotta pay ill do it

[placid stag]

That night my account was hacked and stolen, now an unknown person plays with cheats through it, how to solve this problem?

[placid stag]

I realized that the support service doesn't give a damn if only the Arabs poured money, and it’s the Arab who is playing on the account right now, but I cannot log in, because he writes that he allegedly logged in from a newer version, but it’s impossible to roll back .. ..

[hallow gulch]

The account is the player's responsibility, everything that happens from getting hacked to getting banned for other matters is their doing. Perhaps doubling the security guarding your account would help.

If the team said so, then Surely a certain date might be wrong or perhaps a missing receipt. Double check your information and try again. Make sure to use the first registration of the first social account, knowing that using the date of a switched social won't work.

[placid stag]

I have an email linked through which access supposedly enters, but it does not enter, because it requires a new version of the game, which does not exist

[native forge]

Hello <@&481161015728406538>

I am sorry for taging you🙏
But really i have serious problem
My account got banned 10years🤕
With out reason i didn't broke any of your rules
I play clean
And respect all of you privacy policy but i don't have any idea what to do with this🤕

I know how busy you are and how many people asking for help
Please help me with this thanks 🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @native forge.

[analog pendant]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @analog pendant. Remember to read through #faq before asking questions in the support channels.

[analog pendant]

Pls

[grim thicket]

<@&481161015728406538>

Help

[normal fulcrum]

@grim thicket You can no longer make in-game purchases through Play Store

[grim thicket]

Yes

Chargeback

[analog pendant]

@normal fulcrum

[normal fulcrum]

You can head over to https://www.pubgmobile.com/pay/ if you want to purchase UC

[analog pendant]

Help pls look dm

[normal fulcrum]

Feel free to state your issue here @analog pendant

[grim thicket]

There's a block on my account

Even if I buy there it would go through due to the block

Wouldn't *

[normal fulcrum]

As the mail from Google Play Support says, once you file a dispute, you can no longer make purchase for that app

[grim thicket]

Oh wow

[normal fulcrum]

There is nothing that can be done. You can use above mentioned link if you're looking to purchase UC

[grim thicket]

I tried there and never received the UC

[analog pendant]

They versioned my account. Season 5 since officials said the turkey's playing here, I've never exceed the @woozi forwarded station for help is going to be a pubg rules. There may be a virus on my computer. Please help me. I've been playing for years. I'm crying now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog pendant.

[grim thicket]

I'll try again

What happens if I don't receive uc

[normal fulcrum]

Whenever you will load your account with UC, your UC will be deducted until the amount of UC that you forced refund is settled.

[fast cape]

Hi there I'm getting this error today and can't login to my pubgm id my game is updated how can i solve this issue

[grim thicket]

Okay thanks. I will make purchase. Hope it works. I WILL BE BACK FOR YOU JIN!

[storm flume]

Please contact the customer service for further assistance, @fast cape.

[rotund hull]

hello support i have a problem

i got a problem when i open my account it say you open it in a newer versoin what i should to do ?

[storm flume]

Please contact the customer service for further assistance, @rotund hull.

[rotund hull]

i dont understand how

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young junco.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @rotund hull.

[ember pendant]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ember pendant. Remember to read through #faq before asking questions in the support channels.

[arctic stump]

Has the 249 been nerfed? Seems to me that it doesn't do as much damage as before.

[sick shale]

No

[bleak venture]

He is hacker please check

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @bleak venture. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[brittle lava]

My account is hacked help

please help

[hallow gulch]

Contact customer support for assistance please.

[brittle lava]

I can not get enough support My account was stolen, the person who stole deleted my link

I can not enter my account

[junior surge]

My pubg mobile korean account is banned and i don't know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior surge.

[umbral bay]

I changed my Region and it asked me to link phone number i linked and verified with code but it didn’t asked for password now i tried to reset password it say's invalid phone number i can't log in with phone number anyone please help me 😭

[hallow gulch]

You can contact the support team via the login page, rely on them as only they can help you with such.

[brittle lava]

As I said they do not have any help in the in-game support.

@hallow gulch I have everything about payment information about my account, it was said that there will be help from here

[hallow gulch]

This might help, you may change the answers which doesn't match your case. Once you do so, you'll be told to input all of the information needed to confirm it's you.

If you have already have, then patiently wait for the team to proceed with your case.

[stone moss]

When is PUBG india comming I heard a news that the india government approved

[storm flume]

Please refer to this channel's pinned messages for further information, @stone moss:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[brittle lava]

@hallow gulch I enter the game from the Turkish server, I cannot do these, I cannot login at all because the account link has been deleted.

[lofty locust]

Why?????? I cant log in anymore

[sick shale]

Play on a different network

[lofty locust]

I got banned u dont know ?

[brittle lava]

@hallow gulch Please

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @lofty locust.

You can now access #emulator-chat and #emulator-support, @naive hedge. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @naive hedge.

[brittle lava]

No, I can no longer log into the hacked account. I say from here. their answer to me

To help you resolve this issue, we recommend that you access the Social Media account you use to log in as we are not permitted to receive relevant data from your social media accounts. For this reason, we recommend that you contact the relevant Customer Support team for further assistance in gaining access to your hacked social media accounts such as Facebook, Twitter, Google Play. Please contact us once you have accessed your game account.

[sick shale]

PUBG MOBILE is unable to assist you if you don't have access to your game account.

[brittle lava]

I say my account was stolen, my payment information, everything is available@sick shale

[sick shale]

Unfortunately nothing can be done if you lost access to your game account, recover your hacked social media account and contact customer service again. Refer to subpoint 2.8 in #faq for further information.

[obtuse burrow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id6761935254 The name of the account user『G3』Khâłed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse burrow.

[brittle lava]

@sick shale I tried these already don't work. Help me get back the account

[sick shale]

We are unable to help with account related issues on Discord, refer to this message please:
▪︎#questions message

Can you take a screenshot of the conversation, @night cloak make sure to hide personal or any sensitive information.

[brittle lava]

My account was stolen, the person who stole it has deleted my link. Help me get it back. Please

[rotund hull]

i talk with support in game but he dont help with anything what should i do ?

[sick shale]

Refrain from repeating same questions, I have already answered you...

[brittle lava]

So where can I get support?

[storm flume]

Please contact the customer service for further assistance, @brittle lava.

[rotund hull]

i cant open it because he say account was open with a newer version

[brittle lava]

@storm flume How do I contact customer service

?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @brittle lava.

[tender salmon]

Hello is it possible to get refund points for banned players. This game is full of hacker and they ruin gameplay

[brittle lava]

@storm flume no help from there anyway so i am writing from here

[sick shale]

I have already answered regarding this matter, refer to my previous messages and don't repeat the same questions after this message otherwise it will be considered as trolling and punished accordingly.

[raven brook]

hi

who can help me?

i m not never use ban

[sick shale]

@raven brook What's the problem

[raven brook]

i m not use hack

but i take ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @raven brook.

[eager cave]

Please take action on these type of YouTubers @sick shale @lime juniper

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @eager cave.

[sick shale]

@night cloak Provide only the oldest one if you have not made any purchase 3 months ago.

[eager cave]

These are spoiling our game

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @eager cave.

[sick shale]

Oldest one

[odd imp]

Hello, PUBG Company. I have a PUBG account linked to my Facebook account. One of the saboteurs has destroyed my Facebook account for unknown youth and logged into my PUBG account and I want help to recover my account as soon as possible.

Knowing that I have paid 100 dollars on my account

[pure shoal]

I wanna remove my PUBGM account mobile number

[sick shale]

It cannot be removed or unlinked, @pure shoal.

[storm flume]

Please contact the customer service for further assistance, @odd imp.

[viral bear]

I can't wait for 47 days to change the server I always die because of the ping !

[sick shale]

No way to change it before the cooldown time ends

[austere shadow]

Hi there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @austere shadow. Remember to read through #faq before asking questions in the support channels.

[austere shadow]

My pubg mobile account was banned for 1 week but i dont understand reason ? can you please review the ban ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere shadow.

[fringe cedar]

does pubg support extended mic?

[night cloak]

No it does not.

[fringe cedar]

c'mon

i need to use mic and earphones at the same time

and mic isn't working

that why i need to use extended mic

[night cloak]

You can use. just a headset or earphones. But it does not support extended mic.

[fringe cedar]

emulator?

[night cloak]

unfortunately no it does not support it.

[sturdy dome]

Hello, I ask for help, my account was stolen and my account was untied and my account and Twitter were linked, my mail

[night cloak]

Unfortunatly we cannot help with account related issues.here on discord. but you may contact in-game costumer service for assistance.

[sturdy dome]

Where and where to write?

[jolly forge]

I want to be reseller uc how i can get uc offers ?

[night cloak]

As i said in the previous message feel free to contact in-game costumer service for assistance.

[sick shale]

You can't

[jolly forge]

Okay

[mortal apex]

Hello @sturdy dome! You have to contact the Customer Service for account related issues. Please refer to subpoint 5.4. in #faq on how to contact the Customer Service in-game.
You can take this screenshot as reference, make sure you provide them with all the details.

[gritty glade]

@sick shale i am Middle East Tpp Squad Conqueror.
Suppose tommorow i changed my server to ASIA. will i get Conqueror title & effect next season?

[sick shale]

Yes

[gritty glade]

Means, Highest Tier Counts At Next season

[sick shale]

Exactly, you will get rewards of the highest tier reached.

[gritty glade]

Thanks dear.

[night cloak]

I have a problem connecting the account

[sick shale]

What's it

[night cloak]

I have a triple link to my account

And there is someone to log into my account

[sick shale]

Do you have access to all your linked social media accounts?

[night cloak]

Yes

I think he logs in by e-mail

[sick shale]

You don't have access to your linkes email address?

[night cloak]

Yes i have

[sick shale]

Change your password and logout from all devices

[night cloak]

I tried to change the password but in the game it stayed the same

When I want to log in via e-mail, I put the old password

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar haven.

[sick shale]

You can change your password by entering a wrong password and then click on Forgot my password/or Reset password option, @night cloak.

[stiff granite]

I always use the legit method and I have all card statements as-well.

[night cloak]

I will try thanks for the help

[stone moss]

When pubg india comes

[storm flume]

Please refer to this channel's pinned messages for further information, @stone moss:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

Where and how did you purchase UC?

[stone moss]

But nothing on pinn

[stiff granite]

Midasbay + play store

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements

[red ermine]

Pls ban this hacker 5588325405

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @red ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[red ermine]

And his name ing 22day27

[stiff granite]

Seems like a glitch to me.

[stiff granite]

My account is working and i just purchased 60 UC and it did't deducted.

[red ermine]

Pls ban him

Ban him his I'd 5588325405

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @red ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[night cloak]

Can you help me by deleting the email link?

[red ermine]

Pls ban these 2 hackers their I'd is 5162330285 5588325405

And their name is ＤＡＤＤＹīē 22day27

[night cloak]

@sick shale

[red ermine]

Any admin ban them

[normal fulcrum]

Read this @red ermine

[normal fulcrum]

Unfortunately, email once linked cannot be unlinked for security reasons

[night cloak]

But there is someone logging in through it, and I changed the password and it did not work

[unkempt torrent]

My pubg mobile account was banned for 1 week but i dont understand reason ? can you please review the ban ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unkempt torrent.

[night cloak]

When I want to log in via e-mail, I have to put my old password in order to log in

username: RIP21〡GAN0

please watch

Gaining unfair gain by making other people cheat on the plane

If this guy isn't banned I'll take legal action in my country

[proven dune]

@celest shadow hii I need To Know That I need Tournament Room Card For Scrims So what is the process for all this

[sick shale]

@night cloak Refrain from giving incorrect answers/information.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[proven dune]

@lime juniper

[celest shadow]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[violet skiff]

does anyone know how to put the code in the Call back event?

[onyx dagger]

Call back event? Did you mean Return event, @violet skiff?

[violet skiff]

Yeaj

Sorry i am from Brazil and i use the Google Translator

@onyx dagger Yes

[onyx dagger]

Oh.

[night cloak]

[violet skiff]

You can help me?

[sick shale]

Events > Recall. You should be able to enter the code there if you meet the requirements

[violet skiff]

Ok

But where my friend insert the code?

Please give me an photo

[sick shale]

@violet skiff Only players who have not logged in for more than 28 days can get it. Can you take a screenshot of the event page please?

[violet skiff]

ok my friend is already taking the prints from the page, he hasn't logged in for 3 months

[wise dawn]

Need 15 Lvl

[violet skiff]

@sick shale @onyx dagger here

[sick shale]

@violet skiff You're not eligible for the recall event. Only players who have not logged in for more than 28 days and their account level is 15.

[violet skiff]

ok but if my friend gets lv 15, would it still be today?

[sick shale]

What do you mean?

[wise dawn]

No

He need offline 28 days

[violet skiff]

if he manages to reach lv15 today, would he still be able to redeem my code?

[sick shale]

No

[violet skiff]

Uhmmm

Ok

Thanks for help :³

[visual lark]

What are you doing? My account was stolen. He wants money and I helped

[sick shale]

How was your account stolen?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @glossy haven.

[visual lark]

The Facebook account was hacked, and then the Facebook account was deactivated

[sick shale]

What about the other login methods?

[visual lark]

He deactivated his Facebook account, and now I cannot log in anyway pubg

Please help me. This is the account of my little brother, who is a cancer patient and cries all the time, and I am afraid that something will happen to him and I do not know what to do.

[sick shale]

Nothing can be done if you don't have access to your game account, contact customer service for further information.

[visual lark]

I own my account data and I have the shipping bills for the account with a date for issuing the account

[storm flume]

Please contact the customer service for further assistance, @visual lark.

[visual lark]

How do I talk to customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @visual lark.

[gray charm]

Hi, is there any technical support for the game?

[sick shale]

@gray charm State your problem please

[gray charm]

@Dyno@storm flume ٧٥٣٢ Please see messge your private

[gray charm]

Can you talk to me with the private message?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @runic robin.

[sick shale]

What's the problem..write it here please

[gray charm]

Thank you I can't talk to everyone

[harsh stream]

I Need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @harsh stream. Remember to read through #faq before asking questions in the support channels.

[sick shale]

@harsh stream What's the problem

[harsh stream]

sir yesterday i opened PUBG on my Mobile i used to play pubg on the same device for almost 3 years i have almost every gun upgraded to Level seven my account worth thousands i spent alot of money upgrading them, but yesterday when i opened game on my phone in lobby it says 3rd party app detected and will remains closed till 2031 my account tier is not reset nothing happened to it

please help me to recover it back

it happened by mistake

@sick shale

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh stream.

[sick shale]

Up to 90 days

[spiral anvil]

Really????

[sick shale]

?

[spiral anvil]

My friend was open 5 and he was take a kill massege

Whyyy?

[sick shale]

It's based on luck

[spiral anvil]

Luckk???!!!
Always so unlucky

[storm flume]

Please avoid going off-topic, @vague girder @spiral anvil. You may have unrelated conversations in #chat.

[sick shale]

Recovering hacked/lost accounts usually take this time, and yes due to huge amount of requests everyday.

[night cloak]

Hello guys I have a problem my Bj account has been hacked I contacted this e-mail‏ [e-mail] ‏of the PUBG team to ask: Is the e-mail correct?

[sick shale]

This email address is used for concerns regarding shared information with the game, @night cloak.

As I said before, follow up with the customer service.

[fierce night]

hello i didn't understand how to get qualify to semi final in this talent crew
do we need to be ranked amoung the top 50 in 2 weeks ?
and also we got ranked top 25 in this week and we didn't get this hashtag
when will we have it?

[sick shale]

Top 50 teams from every week will enter to Semi-Finals, @fierce night.

[fierce night]

i don't understand we already ranked but they asked us to sign up for the 2nd week to

so why no hashtag or email from pubg

[sick shale]

Askes you? Could you send a screenshot of your rank and where it 'asked you to sign up for the 2nd week'

[fierce night]

i mean they open the 2nd week for us too and we can see that we need to register in the 2nd week games too
but we already qualified ..

[sick shale]

I'm not sure when the rewards are sent, but maybe when all the weekly matches end.

[sick shale]

You can participate in the other weeks, but you won't be getting additional rewards if you're eligible to advance.

[fierce night]

oh i got it , thank you so much

that mean if we play the other weeks we will not get talent coins right?

[sick shale]

Nope

[night cloak]

Why is uc deducted from this account, knowing that no purchases were made except from midasbuy?

3 purchases have been deducted

[gray shale]

Sometimes it get difficult to judge whether a player cheating or not in video review system,Because opponent shown in Red colour(while open ) and in yellow colour (behind obstacle) and also we are not able to see Opponent's helmet , vest level and health bar.

[sick shale]

Because of an illegal purchase was made in the past, therefore every UC you purchase now will be deducted until the illegally purchased UC amount is compensated.

[night cloak]

No uc was not purchased illegally please help

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

How do I contact customer service?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[sick shale]

You can select the Unsure option

[gray shale]

And Also sometimes we get video footage for reviews of reported player killing Bots. Do Bots also can able to report cheaters??

[gray shale]

Ok

[sick shale]

That does not mean they were reported by bots or for killing bots.

[celest crest]

My friend is dead bcoz u pubg pple don't know how to treat ur gamers thanks alot

This game should be. Banned and ur support team is a bot

[gray shale]

If we get same videos for review that reported player killing bot in whole video. Then may be pubg officials also mercy that player.

[quasi sphinx]

Today I was killed by a Hacker that got banned after i reported him. I got -33 points. Is there a way that i can get the points back?

[sick shale]

Did you receive a mail, @quasi sphinx?

[quasi sphinx]

I did, but its not the right topic im searching for

They think my acc got banned

[night cloak]

What is the correct e-mail to communicate directly with a company employee ?

[sick shale]

Could you submit a report about this issue in #old with the following information:
▪︎Numeric User Identification
▪︎ Device
▪︎ Wi-Fi/Cellular
▪︎ Country
▪︎Screenshot of mail

[sick shale]

You need contact customer service via game settings for account related issues, refer to subpoint 5.4 in #faq for further instructions.

[night cloak]

Why is it preventing me from buying UC?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

Please contact the customer service for further assistance, @Ebram Rafat.

[night cloak]

I am not good at dealing with customer service and there is no response to my problem please help

؟؟

[topaz barn]

Hello my account have been hacked and the hacker have link Twitter i can acces on Facebook and Email i need urgent help .

[storm flume]

Please contact the customer service for further assistance, @topaz barn.

[topaz barn]

I contact them but they said to me I have to wait 60 days hacker can ban at any moment my account I need urgent help please

[olive dove]

You have to wait for the 60 days, sadly we can't doanything about it.

[arctic geyser]

Hi pubg mobile am having problem with my I tried to login and it’s saying your account has been logged in from a new version

[storm flume]

Please contact the customer service for further assistance, @arctic geyser.

[arctic geyser]

Yes

How can I contact customer service when we I can’t login

This is the message it’s showing

[olive dove]

Click on help icon in the top right in the login screen.

[arctic geyser]

Ne

Also my main discord account is muted in this server why

@civic notch

its this

[olive dove]

Let me check this, In the mean time you may contact customer support as mentioned earlier as we can'thelp with account related issues.

[steel wing]

When does the rank refresh ?

Like 00:00 UTC to GMT+2 is 1am right?@olive dove

@lime juniper

Anyone?

[olive dove]

20 mins after that.

[steel wing]

So am I right

[olive dove]

Yes.

[steel wing]

Is 00:00utc GMT+2 1 AM?

Ok mate thanks for answer peace 👍🙏
Cant wait to claim that Conqueror after grinding for 9months

[olive dove]

Woow, pro player, congrats on reaching conq. Wish you all the best.

[night cloak]

I have a problem related to the crew group, by mistake I registered my group, and i want to cancel the registration, is there any way to cancel the registration to the weekly matches?

[olive dove]

If you are not willing to play the talent tournament, then you do not have to enter the matches when they are getting held.

[steel wing]

Im trying 😅👍

@olive dove once again about the rank

It has not refreshed yet

Its been 30 mins

[olive dove]

Still 50 mins for the rank to be refreshed.

[steel wing]

Ohh

So at 2am gmt+2?

[olive dove]

20 mins after a new day starts.

[steel wing]

Like 2;20 for me right

Its tuesday fir me already

[olive dove]

Its 11:29 UTC now, due to daylight time saving. New day starts at 00:00UTC, rank refreshes at 00:20 UTC.

[steel wing]

Yep

Alr thanks

Bye

[night cloak]

How to unfreez rank ? My rank has been frozen due to abnormalties.
How can i unfreez it ?

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @night cloak.

[plain prism]

Is it possible to restore the account in the game if the Facebook account to which it is linked is blocked?
There are video games and photos from the account, I can provide for confirmation,
Thanks for attention

[storm flume]

Please contact the customer service for further assistance, @plain prism.

[modern timber]

Hi pubg mobile support
Can i ask question, please?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @modern timber. Remember to read through #faq before asking questions in the support channels.

[modern timber]

Now I have pûrchase deduction
Is there any problem if i purchased the prime and prime plus to end the deduction?
And is it legal or not?

[bleak remnant]

Please , When will PUBG birthday cakes be launched on this third anniversary of PUBG

[modern timber]

Waiting your respond and thank you for your hardworking

[olive dove]

Any UC added to your account will be deducted due to the previous illegal operation.

[olive dove]

This event won't take part in the 3rd anniversary.

[modern timber]

No you didnt understand me
I want to end the deduction

[olive dove]

to end the deduction, you need to charge the amount of illegal UC added previously to your account.

[modern timber]

Ok now can i purchase both prime and prime plus
And there uc will be deducted until i finish?

Can i dm you?@olive dove

[orchid rain]

Hey guys can the mosin magant kill you in one shot (headshot) if you have the lvl 3 helmet?

[olive dove]

The amount of UC that you get from Prime or prime plus may or may not cover the illegal operation that has been conducted in your account.

[orchid rain]

?

[modern timber]

Please can you see the private dm @olive dove ?

[olive dove]

It needs 2 head shots of mosin nagant to kill a player with full-power helmet lvl3.

[orchid rain]

Well then um how did i die?

I had full health and lvl 3 helmet

[bleak remnant]

Why not release a PUBG birthday cake on this third anniversary ?

[olive dove]

3rd anniversary has its own unique events like cake baking...etc.

[olive dove]

If you are sure that you have full health and undamaged lvl3 helmet, maybe it's a glitch, so if you have a record of this feel free to report it in #old .

[bleak remnant]

The cake is the best event I've been waiting for from Season 15 !!!!

[olive dove]

feel free to state your feedback in #old , maybe it will be considered in future events.

[tulip rain]

Hi

[bleak remnant]

Thanks

[olive dove]

Hello, how can i help you?

[tulip rain]

If it comes to me that two weeks, does that come after that the final or 10 years?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip rain.

[night cloak]

I got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[icy pulsar]

login not working

[nova marsh]

I can't purchase prime

It's saying my account is at risk.

[hallow gulch]

Please contact customer service for assistance.

[sharp dust]

Hello , how can I speak with pubg team ?

It’s very important please

[misty galleon]

I'm sorry to ask hear but nobody else knows so i don't have other options
My question is
i have seen alot of youtubers and expensive accounts having

Silver plate Thompson skin
But I have never found the source
Not a teir reward nor royal pass
How did they get it??

[lethal needle]

why can't i send popularity to someone who blocked me on pubgm who has already unblocked me

[hallow gulch]

If you require assistance in-game, then the support team is your first door to knock on. You can contact the team via the customer service option via the login page, or through your basic settings.

[pseudo glacier]

My account has been violated by someone and the account has been linked to Twitter. I want to unlink Twitter and use my main Facebook account

[hallow gulch]

In the second screenshot provided, you can see the unlinking option right next to both, the facebook and twitter icons. By pressing it, You'll be able to unlink either one of the socials linked.

[night cloak]

When will the game solve the 90fps problem in the Samsung Tab S7 devices?

[misty galleon]

..😶

[fading anchor]

I am having problems with my PUBG account it won’t let me buy uc and everything I do it says deducting my uc

[brazen lantern]

Can anyone help my friend? He got banned twice on different account, and all acc got banned 10 years. He didn't use any illegal program, just after the game finished he got banned maybe is it because he killed 3 people in smoke with headshot...?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen lantern.

[fading anchor]

Hello?

[olive dove]

This does not look like a pubg mobile skin, it might be a skin in the pc version of the game.

[fading anchor]

Please help mod

[storm flume]

Please contact the customer service for further assistance, @fading anchor.

[fading anchor]

I promise I didn’t use any illegal ways to get uc

Hello @olive dove mod help please

[olive dove]

Contact in-game customer support, we can't help with account related issues.

[misty galleon]

No my dear, i assure you it is there in the mobile version check qilin gaming on YouTube , im attaching a photo for you

[night cloak]

How do I check my character Carlo level?

[olive dove]

Yup you are right, I can see it in his imventory.

[olive dove]

Workshop tap, choose charachter.

[misty galleon]

I searched in every place i could
I never found its source

Can you give me any idea of owning it 😬

[olive dove]

This design looks like a tier reward skin, will check with the team if someone has an idea about it.

[night cloak]

When will the game solve the 90fps problem in the Samsung Tab S7 devices?
#questions

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[misty galleon]

Thank you so much , i checked all royal pass , tear rewards and even crates and found nothing , take your time, waiting your response
I totally appreciate it

[olive dove]

Will mention you once i get an answer.

[sharp dust]

My account are banned for 10 years without any reason I swear I didn’t break the rules or use any hack or others things that’s not fair ,,please I need to speak with the assistance as soon as possible..that’s not fair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp dust.

[sick shale]

Hello,
Silver plate - Thompson skin was available in Godzilla Lucky Spin rewards

[misty galleon]

Thank you so much!!
I really appreciate it
Will it be available again
And is there any chance to have any tier reward back in the game?

[sick shale]

Rumors say Godzilla is coming back soon, so who knows 😏

[misty galleon]

I like your sence of humor 😂
But i ment other skins such as silver plate dp obtained on season 8 crown tier
Would such weapon skins be available again? Or it is forever gone?

[sick shale]

I really have no idea, but tier rewards will always have exclusive items...

[misty galleon]

Thanks for all assistance

[open viper]

Hello PUBG, please make that the Discord account can be linked to PUBG mobile account

[sick shale]

#old is the place for feedbacks and suggestions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @golden socket.

[pseudo glacier]

Please help me. My account has been violated and Twitter has been linked. I own the main account and with all the data.
The thief has linked the Twitter account and is logged in. I want to unlink the thief's Twitter account, please

I want to cancel the Twitter account link as soon as possible so that it does not tamper with my account
My account is linked to Facebook and Gmail
please help me

[hidden creek]

I have same issue. No hope brother. CS will be doing nothing. Now my account bnnd 10 years, the hacker did that bcz I wont let my account go with the hacker.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden creek.

[storm flume]

Please contact the customer service for further assistance, @pseudo glacier.

[sick shadow]

What is the punishment if the person who insults the countries in the picture has the right to publicly make PUBG MOBILE ??

[clear spindle]

Please report them via in-game.

[sick shadow]

i report them in the game from 3 days 😑

[jagged shore]

Hello please help

My account got hacked

And hacker linked an email with my account

And now he banned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged shore.

[normal veldt]

It says that I’m getting my UC’s deducted because I’m purchasing unofficially but I purchased “In Game” and also got my UC deducted from Royal Pass, because of this problem I got 3450 uc deducted

[storm flume]

Please contact the customer service for further assistance, @normal veldt.

[vocal ledge]

Hello

[storm flume]

Please do not use languages other than English, @vocal ledge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vocal ledge]

I want to change region back to Pakistan

?

[clear spindle]

You can change it from the settings.

[vocal ledge]

Howa

How

[sour terrace]

My account has been bannded for 10 years Who can I talk to for I know why my account has been bannded as others do??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour terrace.

[night cloak]

When will bonus challenge be global?

[storm solar]

Is there anyway i can change my server?!
It says i cant change server for 60 days

[night cloak]

You have to wait 60 days then

[swift drift]

my account's leaderboard is broken and i cannot get ranked altough i should be in the top 500, im level 65 and not a guest account. any solution?

[night cloak]

Your account might be going through a security inspection due to multiple reports by players wait for some time and check

[swift drift]

thank you for the answer, do you know how long will it took?

[night cloak]

no

[swift drift]

okay thx

[pine thicket]

Hlo

I need support 😕

I got 2 Copyright Strike from pubg

Please help me to remove it 😕

[night cloak]

Mail the claimant

[pine thicket]

Tencent given copyright strike

[night cloak]

Mail the claimant.Also check the pinned message of #discord

[pine thicket]

Olay

Okay

Your are a BoT or A Human?

[night cloak]

lets talk about that in #chat

[pine thicket]

Okay

[cinder galleon]

The game is full of cheaters..resolve please!!

[pine thicket]

Hello Google Are You there?

https://docs.google.com/forms/d/e/1FAIpQLScUSMHm2xPcNj4Hn20NjBBKaMTZwCnHXzihk5y5yRcwb2n1Vw/viewform

[pine thicket]

Can you provide me these type of new form

[night cloak]

new yt channel report form?

[pine thicket]

Yes

[night cloak]

https://bit.ly/3soBavK

[pine thicket]

Thanks

But there are many cheaters in telegram too

Any way to report them

[night cloak]

in that form

[vague kelp]

Hy

Help me plz

[pine thicket]

There is no telegram option

[night cloak]

what is your issue

[vague kelp]

I cannot download Map

[night cloak]

where are you from?

[vague kelp]

😭😭😭

Nepal

I am from Nepal

[sand path]

The last option is for other platforms.

[pine thicket]

Let me check

[vague kelp]

Hy help me plz

[night cloak]

use a DNS

[vague kelp]

DNS means ???

[night cloak]

refer subpoint 4.3 in #faq you will get the instructions there

[pine thicket]

cheater form is use less we can even report a cheater if he generate custom URL on YouTube

can't*

[pine thicket]

@night cloak solve these issue please

[boreal copper]

Prajan use vpn 👍🏻

[sand path]

You need to right click on their name and copy URL while playinga video for instance. This is one way to copy the Standard format.

[pine thicket]

Try to report these @sand path

@night cloak try to report these Channel as example

[sand path]

There are no videos on this channel.

Send a video link if you got an unlisted one.

[pine thicket]

Can we report unlisted video?

[sand path]

DM me.

[pine thicket]

Come

[pine thicket]

Where are you??

[night cloak]

for me ALSO this bug is there

please anyone tell to fix thiis

[clear spindle]

Country?

[still tree]

My personal account has been hacked and I have returned verifications, but the account has not been opened. Thank you for my help, PUBG 5596805991.

[storm flume]

Please contact the customer service for further assistance, @still tree.

[wise badge]

How can i contact customer service?

[merry sandal]

You can also select Help in the top-right corner of the login menu, @wise badge.

[wise badge]

I didn’t find it

[jade nest]

@wise badge from here.

[wise badge]

Oh yeah but they required screenshots and I cannot send screenshots there

[jade nest]

You can upload your screenshots on a Imgur.com and send the file as a link to in-game customer support.

[wise badge]

@jade nest thank you!

[cold arrow]

Why? My id 571601070

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold arrow.

[mossy ore]

Sorry if it makes any confusion, we can redeem our codes from here yes? I tried but it gives me this error

[ionic ridge]

please I Want to change My Region back to pakistan

[jade nest]

Yes, that's the website to reedem codes but some codes can only be used in the events which is in game.

[mossy ore]

👍

[night cloak]

You can change i from setings

[ionic ridge]

sir ji kab tak ho gaya region pakistan

[storm flume]

Please do not use languages other than English, @ionic ridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cursive pulsar]

it is a common issue happened to many times but only when i have connection issues. Restart your game and every thing will be fine

[craggy blade]

If you are from Pakistan and facing the region change issue even after your cooldown has ended then please direct message me or join pubgmpk discord server. I can help you to change your region back. Thank you.

[night cloak]

How to stream shoot for loot

@cursive pulsar I RESTARted many times and i used vpn and everything it is not working

@night cloakwhere are you from?

india

Game is banned there

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements

[ionic ridge]

yes pakistan

[cursive pulsar]

ye that's the reason

PUBG servers arent working and/or working slow there that's why your are getting that issue

[night cloak]

how can i solve this

[night cloak]

@night cloak read this

[cursive pulsar]

w8 for unban

[night cloak]

they will not do unban i think so

[ionic ridge]

i want to back to pakistan server

help me

i want to back to pakistan server
help me

[night cloak]

@ionic ridge join pubgm pakistan server please so there staff should help you

[ionic ridge]

join pubgm pakistan server please

help me

[mortal apex]

Hello @ionic ridge! Here’s below the link of PUBG MOBILE Pakistan discord server:

https://discord.com/invite/pubgm-pk

[stiff hare]

@mortal apex he meant in game 🌝 oops now he wants server. mb

[dense void]

‏Hello My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID : ( 5258246350 )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense void.

[leaden forum]

Can you tell me why I am unranked only in solo and if it is solved

[full bane]

is legal. to make ipad view glitch?

i saw yesterday

on tiktok

[full bane]

bro if you got ban on this:girefing use gfx scripts or raid

[shrewd tundra]

I banned one guy 2 days ago

[feral forge]

using or exploiting bugs and glitches in game are illegal.

[night dove]

Hi, I have a problem, why was my conqueror frame blocked? So far I have used it and now I can't use it! So far I've used it and now I can't use it, you have a video below
Id : 511861736
Iphone 7
Wi-Fi and cellular
Romania

[summer perch]

Hi, i want unlink my email from my Pubg account because my current linked email has been hacked please help

[normal stone]

pubgm turkey managers are not interested with please help, my account was stolen

[summer perch]

i have sent emails to [e-mail] no answer

[night cloak]

email cant be unlinked

[summer perch]

ok @night cloak ok please change to my other emails or give me solution

[night cloak]

Contact customer service of your email

[summer perch]

i can provide what ever evidence

[night cloak]

still it cant be unlinked

[summer perch]

@night cloak already contacted and they replay will come back soon

@night cloak change it from to new

[night cloak]

It is not possible to change/unlink email

[summer perch]

so its possible to stolen my Pubg account and no help ????

[night cloak]

wait for the customer service of your email to respond

[night cloak]

contact customer service

[summer perch]

@night cloak then if while waiting the person whos hacked unlink the account from facebook what to do !!!!!

[normal stone]

No results for 1 month

[summer perch]

i'm reporting and no solution !!!!!!

[livid kettle]

I am facing problem in Treat from above achievement in Miramar map. I landed on mention location but it not counts

[summer perch]

how much i should to pay to resolve this issue ??? I'm ready to pay what ever but not to lose my Pubg account I have spend 10,000 USD to my account and i'm not ready to lose it

[night cloak]

Money cant buy everything

[summer perch]

but can resolve the issues @night cloak

[night cloak]

nope

[summer perch]

noting to say more

[night cloak]

Just contact customer service of your email

that is it

[summer perch]

i wish someone can find solutions

@night cloak already contacted and no recovery solution other than what they decide

[night cloak]

[amber pawn]

Hello, dear developers, I had an unexpected problem, today the server was changed without my knowledge, 60 days have expired, and maybe that's why the game itself changed the server (automatically), I don't know, but please help me return to the North America server, please, I need your help, waiting for 60 days is very problematic, I want to return to my old server.

Hello, dear developers, I had an unexpected problem, today the server was changed without my knowledge, 60 days have expired, and maybe that's why the game itself changed the server (automatically), I don't know, but please help me return to the North America server, please, I need your help, waiting for 60 days is very problematic, I want to return to my old server.

Help....please

[night cloak]

@amber pawn You need to wait 60 days, unfortunately. You can play with your friends too, to get normal ping.

[hollow yew]

no one answers there on the Brazilian server

[amber pawn]

no, please, I read that the developers can help to change the server, please, I need your help, I have no knowledge of the server changed, I want to return to my old one, North America, please .. no one answers me, I wrote already in support, so far they are silent, please, please

[amber pawn]

no, please, I read that the developers can help to change the server, please, I need your help, I have no knowledge of the server changed, I want to return to my old one, North America, please .. no one answers me, I wrote already in support, so far they are silent, please, please

[night cloak]

@amber pawn There’s no workaround, unfortunately, other than playing with friends.

[strong nest]

I can't log into my 2nd id . It says that "Your account has been logged in with a newer version of the game". But my game is updated.

[night cloak]

May I know what is your game version? It should show up on top left.

[strong nest]

I forgot the version Number . But i can say It's the newest version. I have updated it in playstore.

[odd cave]

How to Get Gun in lobby in eragal

[night cloak]

@strong nest Was your game account compromised before?

[odd pebble]

Is bonus challenge available in Singapore ?

[odd cave]

@night cloak How to Get Guns in lobby

[night cloak]

Idk 🤷‍♀️

@odd pebble No. Only in ME region, for now.

[odd cave]

Anyone in this server Knows?

[night cloak]

Ask in #pubg-mobile.

[storm flume]

Please do not use languages other than English, @vivid slate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[odd cave]

Okay let me ask.

[strong nest]

No.

[night cloak]

Let me know the version number whenever you are free.

[strong nest]

ok

[strong nest]

version number is maybe 1.3.0
i have updated it on 2021.03.09

[night cloak]

@strong nest Can you write the full version number?

[strong nest]

ok wait

[night cloak]

You can find it on top left when you open the game.

A screenshot will do too.

[strong nest]

should i upload the screenshot here?

[night cloak]

Sure.

[strong nest]

actually my phone is charging so i have done my screenshot through my emulator

[night cloak]

Can you share another screenshot of the new version error you are getting?

Take your time.

[night cloak]

Looks like your account was used in a modified version of the game. Either you mistakenly did it, or someone else.

[strong nest]

i didn't open my 2nd id for a month . i think someone did it.

sorry not a month

15 days*

[night cloak]

Someone might have compromised your login credentials.

[strong nest]

maybe

[bitter kestrel]

@summer perch Hellow can you help me?

My account was hacked

[celest shadow]

You should contact the in-game customer service for further assistance in this regard, and the customer service of your hacked social media and/or e-mail account in question, @bitter kestrel.

[bitter kestrel]

Those support does not meet

I write a month ago but support does not answer

[mossy ore]

U have to wait 2 months (60 days) after changing a server and can't switch to it without waiting

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @bitter kestrel.

[normal pecan]

anyone pls help my main id is HACKED in my case when i was play in peace and quite and suddenly it says login from another location can someone tell me how to change my email even i can't access my email it says acc unable to find your google account can someone tell me how to change my in game acc to a newer email.

thnaks.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @normal pecan.

[normal pecan]

ok Machete 2.0

[sullen elk]

Hi is there any way to hide stats ig lobby?
I play for fun and don't care abt kd
But also dont want any judgement

[dense sandal]

Just bad luck

[tight owl]

The bouns challenge doesn't appear to me to play or redem ?

@night cloak

And the event doesn't appear to me

[feral forge]

unfortunately, no.

[night cloak]

@tight owl It’s not available in your region at the moment.

[graceful rampart]

So i was using a speed glitch in metro royale, which half the community uses theres legit videos out there with thousands of views, and i get banned. It’s not cheating, i don’t understand why tf I’m getting a 10 year ban
Ive spent money on this game ive been playing since season 4 and this happens to me for no reason

My id is 531037230

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful rampart.

[tight owl]

But at season 12&13 are available

[night cloak]

@tight owl There were. Not anymore.

[tight owl]

After these season doesn't appear from first

Now appear but not open

[night cloak]

Yes. It is not available in your region at the moment.

[tight owl]

When it will be available

[night cloak]

It is a region-specific event. And there’s no ETA when it will be available again in your region.

[tight owl]

There is hope to open in the next season

[night cloak]

It is not based on season.

[bitter kestrel]

Can you help untie the burglar's mail?

[night cloak]

@bitter kestrel No no. The mail can’t be removed.

[bitter kestrel]

And block his access through social networks?

[night dove]

@night cloak

[night cloak]

Hey can we have the Client version of pubgm for spectating I'm tired with the official way it's taking too long and they haven't responded yet. And the tournament is going to start 😤

[bitter kestrel]

And block his access through social networks?

[night cloak]

@night dove Please write it in #old.

@bitter kestrel For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@night cloak The client version is for official usage. You cannot apply for it.

No way I have seen so many use it

Feel free to ask them.

They won't give it's against the TOS

I have to ask a tencent staff

:/

[night dove]

I sent, do you think it will be resolved?

[night cloak]

@night cloak help! Pls

[bitter kestrel]

Those support is silent and I have little time because the burglar will untie the bindings

[night cloak]

@night dove Let the devs look into it. If it is a bug, it will be resolved.

@jade barn Go to the game’s basic settings to unlock it.

[night cloak]

@night cloak The client version is for official usage. You cannot apply for it. Feel free to contact the organisation where you have seen its usage.

Ok

@bitter kestrel Unfortunately, there’s no other solution. You can try your best to recover the stolen account.

[bitter kestrel]

Maybe you have some way to contact them? Because because of the game they do not respond

[left drum]

which map we have to download to play kerakin in custom room??

[cloud heron]

Can i play in next week of crew challenge if im not top 50 for this one?

[bitter kestrel]

Maybe you have some way to contact them? Because because of the game they do not respond

[jade nest]

Yes,you can.

[leaden forum]

Can you tell me why I am unranked only in solo and if it is solved

[night cloak]

for account related issues only From game

[night cloak]

your level?

[leaden forum]

66

[bitter kestrel]

What?

[night cloak]

Your account might be going through a security inspection due to multiple reports by players.You will be ranked after the inspection is over

[vagrant forum]

@lucid rapids, no advertising.

[night cloak]

For account related issues only customer service ingame can help you

[leaden forum]

And about how long it takes

[night cloak]

i cant say

[tight owl]

Based on what ?

[night cloak]

Region.

[bitter kestrel]

Those support is silent though I sent all the information

[night cloak]

It can take up to 60 days, unfortunately.

hello my account has been blocked !! but i'm an honest player, i didn't break the rules !! please check my ban !! I was in the fun park ... And just got banned !! Please help me get my account back, I beg you. my ID: 5342344920
my nickname: FT | Zheka
Please check it out !! I have not broken the rules, never !!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[bitter kestrel]

He put the game on the version and I don't have a time stack

[fleet wigeon]

Bullets not registering is now getting in my nerves PUBG.

[night cloak]

did you send registration date?

[bitter kestrel]

He put the game on the version and I don't have a time stack

[night cloak]

confirm if that date is correct

[tight owl]

The country button doesn't appear how can make it appear or change country ?

[night cloak]

It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard.

[tight owl]

But this account from season 2 with me and make many Achievement

[bitter kestrel]

There are admins?

[tight owl]

Should be a solution to this problem

[night cloak]

there is no solution it is because of the GDPR laws

[tight owl]

And the all events doesn't appear

[night cloak]

You will get the regional events available in your present region

[tight owl]

What is the Gdpr laws

[night cloak]

Google it

[tight owl]

I want to know what is the country chosen

Bec I don't remember

[night cloak]

we wont be able to assist you with that

[tight owl]

Why this is support should help me not to say there is no solution

[night cloak]

How can we give you a solution if there is no solution for that

Cross check everything and ry again

[tight owl]

I don't know you are support not me

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @short marten.

[bitter kestrel]

How to contact developers other than support?

[frosty pine]

Can we unlink the third link email?

[celest shadow]

You have to contact the customer service in the game for further assistance. Please refer to subpoint 5.4 in #faq for further instructions, @bitter kestrel.