questions

[night cloak]

Yeah sir but when we will get these 100 points ? @sick shale

[sick shale]

Not sure but you may receive them via mail when the week ends.

[night cloak]

@sick shale thank you so much

[willow briar]

@night cloak can u please tag me to the message u r referring to

[pine hamlet]

@sick shale hello The game id does not appear, I get an error message. What is the cause of Invalid player ID by midasbuy

[sick shale]

@pine hamlet Are you using a regional game version of the game?

[night cloak]

I did scroll in in this chaneel that you are in

[pine hamlet]

my account was vietnam version wrongl @sick shale

[willow briar]

@night cloak am sorry i didnt understand I really want to know about the achievement related to crew challenge we are not able to finish the crew challenge achievement even after playing crew challenge

[sick shale]

@pine hamlet Only Global version is supported.

[pine hamlet]

I was getting an e-pin from midasbuy and then it said invalid @sick shale

[night cloak]

feel free to report issues in #old but we don't know if it's an actual issue or devs are working on it..

[storm flume]

Please do not use languages other than English, @pine hamlet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pine hamlet]

I purchased more than one hundred thousand uc as e-pin why then it became invalid @sick shale

[sick shale]

You were using the same ID?

[dreamy egret]

@sick shale Hello, I connected to my account the first day the email link arrived but I forgot, I have a specific Facebook connection since the account was created and I want to remove the email link Id: 554352304

[storm flume]

Please contact the customer service for further assistance, @dreamy egret.

[pine hamlet]

@sick shale yes there is no post same account 5495206817

[real moth]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 6649986585The name of the account user G4 شاكر

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real moth.

[willow briar]

@night cloak am talking about this achievement

[sick shale]

@pine hamlet Contact customer support of Midasbuy please.

[sick shale]

Crew challenge isn't available

[pine hamlet]

@sick shale I passed the answer with midasbuy. They have not been helping anyway for 1 month.

[dreamy egret]

@rebel Hello, I connected to my account the first day the email link arrived but I forgot, I have a specific Facebook connection since the account was created and I want to remove the email link Id: 554352304

[willow briar]

@night cloak is it an issue and will be fixed ?

[sick shale]

@dreamy egret E-mail address cannot be unlinked.

[pine hamlet]

@sick shale I am playing the game and constantly uploading game money. Can you help another way?

[night cloak]

as rebel said crew challenge isn`t availabe

[willow briar]

@night cloak thank you so much sir you have been so helpful 🙏🏻

[pine hamlet]

@sick shale How can I migrate my account to the global version

[hot robin]

Why is it everytime I joined the weekly matches I'm not able to enter the match

[night cloak]

Your welcome. good luck !

[sick shale]

You can't

[sick shale]

Can you take a screenshot

[pine hamlet]

@sick shaleSo can you tell me how am I going to load the game money?

[fluid pawn]

.

[sick shale]

You can't play more matches in this week, feel free to register for the next week if you're not eligible to advance.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @pine hamlet.

[pine hamlet]

@sick shale I live in Turkey and the Turkish version can not fix the reason why my account was passed vietnam

[sick shale]

Sorry but I can't help with this issue, you can't transfer accounts to Global version by the way. Contact customer service for further assistance.

[oak tusk]

May I ask why does my security check says "Your account has security risks" when I passed the security check on the first round last game

[storm flume]

Please refer to this channel's pinned messages for further information, @oak tusk:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[buoyant oxide]

how many times i try that its useless always feedback

[warm pilot]

what does ETA mean?

[sick shale]

Estimated time of arrival, @warm pilot.

[warm pilot]

onn

oh

ok

[frail leaf]

Dunno if this is right here but if you have contact to some official support or devs can u guys explain them daylight saying time.

[eternal arrow]

I only received a total of 250 coins from all talent championship... And now whenever i play match i dont even get coins why??

[frail leaf]

Maybe thats the max you get for qualifying rounds

Just a guess i have the same

[sick shale]

Google it or ask in #chat

[sick shale]

There is a limit

[eternal arrow]

Alright thanks all for quick answer 👍😊

[frail leaf]

Match schedule says first match starts at 18 for all talent. But it seems they are one hour off thats why I wrote it here. They didn't account for dst starts today in most european countries

[cedar sparrow]

is there any fix for fake dmg or not ?

[sick shale]

It's based on your device time

[frail leaf]

My device time is 18:36

So no

[cedar sparrow]

@sick shale is there any fix for fake dmg or not ?

[misty shoal]

any news about point crew challenge in achivement

[hallow gulch]

If you mean bullets not registering, then we'd like to inform you that the team is aware of the issue. Hopefully it'll be fixed soon.

[frail leaf]

All talent championship is not a crew challenge. They already stated that here many times.

[cedar sparrow]

ok thank you

[warm pilot]

what's all talent championship?

and is it available in india?

ig no

[night cloak]

@warm pilot The game is not available for India.

[frail leaf]

My device times said 18 and match schedule said next match starts in 59 mins. So no. They messed up and didn't included daylight saving time.
We adjust the time in europe and some other countries all over the world today at 2 am we moved the time to 3am. That's something devs should keep in mind.

[sick shale]

Let the devs know that by dropping a report in #old.

[potent crater]

i can not get country region change option in settings pubg mobile

[warm pilot]

well... ur right but many play tho

[night cloak]

Can you send a screenshot please ?

[warm pilot]

i dont play it

i play another version of it

[potent crater]

@night cloak

[sick shale]

@potent crater Accounts registered in EEA region don't have change country option due to laws.

[potent crater]

@sick shale please tell me how can i fix it

[sick shale]

You can't do anything about this except creating a new account outside the EEA region.

[potent crater]

@sick shale how i can unregister my account from eea

[sick shale]

You can't

[potent crater]

but i dont register my account in EEA.

[sick shale]

You should've selected a European country as your region.

[potent crater]

plz some one else woh can tell more about this issue

[storm flume]

Please contact the customer service for further assistance, @potent crater.

[steep pendant]

what is the maximum match limit?

[misty shoal]

@frail leaf when the crew challenge start ?

[night cloak]

It seems like 12 matches is the limit even though you can register in 3 days, you only allowed to play 12 matches.

[steep pendant]

Uh thanks

[kindred lynx]

"This week's match limit has been reached"? <@&481161015728406538>

[visual violet]

I have a bub on profile picture on my account pubg

Bug*

Anyone help me?

[night cloak]

Feel free to report it in #old

[night cloak]

You can't play more matches in this week, feel free to register for the next week if you're not eligible to advance.

[devout hearth]

Could u explain somewhere that u can only play 12 matchs per weeks

Tsss how dumb is the system, 0 infos no where

[kindred lynx]

Same, it wasn't disclosed anywhere

[glass sage]

Bruh i feel you man

[kindred lynx]

And no mods online to elaborate

[glass sage]

My whole team waiting

[devout hearth]

Y’all eu? Are you top50?

[visual violet]

When i text my problem on feedback-bugs tell me slowmode enable what is this ?

[loud portal]

@elfin canopy

[glass sage]

Si

[night cloak]

It means you cannot send messages until the slowmode ends

[glossy apex]

@vagrant forum @thin halo @elfin canopy can we get some help? We only played 12 matches or less and it tells us week's matches limit reached

[elfin canopy]

You can only send message once in every 6 hours.

[elfin canopy]

Hey! how may i help you?

[loud portal]

"This week's match limit has been reached"? <@&481161015728406538>

[glossy apex]

1min left smh

[elfin canopy]

@loud portal, you do not have to mention moderator role for it.

[visual violet]

My profile picture It does not appear on the account while I link it to Facebook

[night cloak]

It means You can't play more matches in this week, feel free to register for the next week if you're not eligible to advance.

[vagrant forum]

12 matches is the the weekly limit.

[olive dove]

Each team can play only 12 matches per week

[glass sage]

Only 12 matches, weird pubg

[glossy apex]

Someone gave us info that u can play up to 18?

Well thats depressing

[elfin canopy]

Please watch your language, @kindred lynx.

[woven cedar]

So, my phone recently got a software update, and the gyro got inactive, eventhough it's on! How can I solve this problem? And yes I tried the calibration methods.

[vagrant forum]

6 matches is the daily limit. 12 matches is the weekly limit.

[rigid pebble]

You are trying to calm down people 😂 give us a right answer or just say we don’t know

[devout hearth]

Staff didn’t even know it was 12 matches/week until today

[woven cedar]

😂 😂

[kindred lynx]

It wasnt disclosed in game at all

[glossy apex]

Cant have one thing right in this game ffs

[kindred lynx]

This doesnt make sense

[visual violet]

I changed my profile picture on my Facebook account, which I was linked to Then my picture disappeared and did not work, and I tried in every way to appear, but I did not want it

[rigid pebble]

Trash support I’ve seen ever

[kindred lynx]

Fax

[night cloak]

Log out and log in again

[devout hearth]

But u still had 12 games to be top50 @rigid pebble

[night cloak]

@woven cedar pls watch your language.

[woven cedar]

Where did you get it

[visual violet]

I logged in, logged out and deleted the game, and nothing happened

[night cloak]

[woven cedar]

Keep this for a staff to reply to me. Don't mention plz.

[night cloak]

you may report it in #old

[visual violet]

And linking the game to another Gmail account also does not show the image, only works as an avatar

[vagrant forum]

I'll rephrase it, then. 12 matches is the weekly limit. This is a community support channel and the staff members here are only responsible for the management and moderation of the server. We can answer questions based only on the resources available to us, @kindred lynx @rigid pebble.

[night cloak]

@visual violet Are you using Vietnamese version?

[woven cedar]

@vagrant forum @elfin canopy

@olive dove

[visual violet]

Yea i use vietnamese veris

[woven cedar]

Sorry for the ping, but can you guys help

[night cloak]

@woven cedar Please contact your phone support.

[kindred lynx]

I asked one of you before the crew challenge about how many games we are gonna be able to play, you literally said 6 per day

My god

[visual violet]

Yes

[vagrant forum]

If it happened after the device's software update then you might wanna downgrade it for the time being.

[woven cedar]

How so?

[rigid pebble]

@vagrant forum this is call the #questions bro it means support bro you have to help us in game troubles don’t give us those seems like answers

[night cloak]

@visual violet Unfortunately, social media profile picture is temporarily not available to use in the Vietnam version.

[vagrant forum]

6 is indeed the daily limit.

[woven cedar]

You mean upgrade the phone? Like buying a new one

[rigid pebble]

Do your job bro I’m here to recive answrs dont try to calm me down with ur answrs

[visual violet]

All users ?

[elfin canopy]

This is community support, you will have to contact customer service in-game for official support.

[night cloak]

@woven cedar Since it is a phone update that caused the issue, you will have to contact your manufacturer. Google your phone manufacturer+support and you should get contact information.

@visual violet Only Vietnamese version.

[visual violet]

Everyone who uses this version has this problem?

[night cloak]

@visual violet Yes.

[visual violet]

When will this problem be solved?

[storm flume]

iWindyS x ReloadPeek#8273 was muted | causing disturbance in the support channel.

[night cloak]

Please use #chat for discussions.

[rigid pebble]

Thats why if you don’t have answers for our questions you don’t have to give as false ones

[night cloak]

@rigid pebble Apologies for the wrong information.

[rigid pebble]

Now good

[visual violet]

??

[night cloak]

@visual violet It is a restriction from Vietnamese government and there's no ETA when it will be retracted.

[forest creek]

I don't receive talent points 3rd match in a row

[visual violet]

I moved to this version by mistake, can I return to the international version?

[vagrant forum]

No. You cannot, @visual violet.

[visual violet]

😫

[vagrant forum]

You can start a new account on the global version but the same account cannot be transferred over.

[visual violet]

My account There are a lot of things and money paid in it

[night cloak]

Remember guys to read this: https://cdn.discordapp.com/attachments/481203755631509526/825649971252428800/Screenshot_2021-03-28-14-06-07-388_com.tencent.ig.jpg

It should cover most of the questions.

[rigid pebble]

Guy’s who asking for support don’t waste ur time here , cause there is no 100% true answers for all talent championship 😀 i was asking for the past 4 hours I didn’t get no answer for my questions

[night cloak]

@visual violet Unfortunately, it is due to law and involves privacy. There's nothing that can help you with account switch.

[visual violet]

Thanks a lot for your help

[forest creek]

There writte clearly...so I ask again why I not receive talent points 3rd match in a row. If you have question "about event" I can give you some answers

[sick shale]

@woven cedar Refrain from bypassing chat filters. Keep it clean

[night cloak]

@forest creek I am unfortunately unaware of the event and how the score works. Maybe a mod can help.

[forest creek]

Ok...I realy apretiate your replay...thank you

[woven cedar]

Okay Muhammad, thanks for noting that.

[surreal turtle]

@vital sluice when we send msg to customer service for email unlink they want us to send them purchase records. But there's no option to send.

But when you send msg 2 times
They close conversation and then the sending media option comes.

What to do for this🙄

[forest creek]

Unfortenetly it seems that crew event is broken. More cheaters in crew chalenge same when was season 13, 14, 15, no earned talent points while you need to collect 6500 points for example for m4 skin. If you are unabled from 300 points for example how to collect 6500? After event is over collected points (300) is going to become G points, (Probably). EVENT IS BROKEN and players are extreamly restricted from participation.

[surreal turtle]

Is there anyway to connect with customer service directly not like bot or auto answers

[pliant dust]

Hiii friends

[forest creek]

Yoi need first to go throught customer suport bot answers and after that agent will replay (agent/bot)

[pliant dust]

I need pubg mobile download link on android

[vagrant forum]

https://pubgmobile.live/apk, @pliant dust.

[pliant dust]

@vagrant forum thanks bro

[forest creek]

You need to send screenshoot of purchases they asked

[surreal turtle]

@forest creek read first 🙏 what I said

@forest creek read again slowly then reply 🙏

[forest creek]

I read

[vagrant forum]

You can upload the screenshots to an image hosting website like Imgur and paste the link in the customer service conversation, @surreal turtle.

[forest creek]

You need to send pics as atachments

[surreal turtle]

@forest creek what I'm saying there's no option 🙏

[forest creek]

Android?

[olive dove]

I think you have been answered already, feel free to move to the chat channels if you do not have more questions to ask.

[surreal turtle]

@vagrant forum no that does not work

@forest creek both

[forest creek]

Xaomy phones don't have atachment but every IOS have...try with IOS you can find on the bottom of the screen icon to atach a picture

[surreal turtle]

Brother I have OnePlus 8t
My brother has iphone 12 tried in both.@Maleš#6696

[fleet seal]

please someone has hacked my facebook but i have another loging from twetter and i unlink my account from facebook and i dont wan t to wait 7 days of unlinking

[surreal turtle]

Options comes for sending after chat cloesd

[forest creek]

I have android and ios and I have atachments on bouth

I had that problem and I sent them screenshoots

[surreal turtle]

So what to do?

@forest creek before I send them this like 2-3 months ago.

[forest creek]

You need to unlink trough customer suport and that will take around 60 days

[surreal turtle]

Now it's not giving options

[fleet seal]

how can I do it

[night cloak]

unfortunatly you have to wait. that is the only option.

[forest creek]

That tells us that pubg is not doing anything to help their customers

[fleet seal]

but if I ban my account 7 days

[forest creek]

Login page / help (up right corner)

[surreal turtle]

@forest creek I also feels like that

They shouldn't have invented this permanent link option 😭

[night cloak]

Do you have a screenshot of your result score?

[forest creek]

I can take all screenshoots

All my kills, and crew placement

[night cloak]

Just the result screen would be enough.

[forest creek]

Do you want all matches or last 3 where I didn't received talent points?

[night cloak]

If you can DM me all the matches screenshot that would be great.

[forest creek]

Result screen you mean crew reaults?

[forest creek]

I will just after next match

[night cloak]

Yeah, the results.

Take your time.

[echo sable]

I’m in with my Crew in All Talent Championship and there’s a cheaters kill us we report them but what about the game ?? We lose 1 game from 12 game and we can’t play ?? Cheater kill us and we just can’t play? U most Compensation us and let we play game agin this is not fair

[sick shale]

Only the best 6 matches will count.

[echo sable]

So thats mean also on the top 100 u will cost the best matches?

[solemn widget]

Why I didn’t receive an mail stating that the player was blocked due to cheating after my report?

[echo sable]

We are so close to top 100

So thats mean also on the top 100 u will cost the best matches?

[sick shale]

@night cloak Only 12 matches

@night cloak No advertising please

[night cloak]

Sorry forgot🙏

[night cloak]

the best 6 games will be counted. & top 50 teams will advance.

[gritty glade]

Can i get Conqueror tommorow? Rebel..

[sick shale]

On 00:20 UTC.

[golden raven]

Hallo ,
Why can’t we playing any More Matches in Crew challenge? It’s showed us that the limited ist closed for matches week.
Can someone help please ?

[sick shale]

There is a limit for the week.

[golden raven]

We played today just one match

[sick shale]

How many matches in total?

[golden raven]

It’s allowed for us to play 18 matches and we had played just 13

[sick shale]

Limit should be 12 matches for the week, can you take a screenshot?

[golden raven]

Yes of course my friend

One min please

[stiff hare]

How are some names in golden and others not @sick shale

[sick shale]

Elite RP

[stiff hare]

Ouh.. Ok thanks

[golden raven]

We has played jus 10 matches also 😞

[steep scaffold]

Good day, my Facebook account was hacked and with it my pubg mobile I cannot restore them, can I do something about it?

[sick shale]

Can you scroll down or something?

[golden raven]

Yes my friend you have alright..we played 12 matches 🤦🏼

[storm flume]

Please contact the customer service for further assistance, @steep scaffold.

[golden raven]

There no any more Chance to play again?

[sick shale]

In this week? No. You may play in the other weeks if you're not eligible to advance.

Only best 6 matches will count by the way.

[golden raven]

Ok my friend thank you very much ❤️

[halcyon marsh]

hey i found i 2 hacker (my friend send video and no recoil) can ban they are

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @halcyon marsh. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[steep scaffold]

answers

Where and how can I contact support, the fact is that a bot answers me in the game and does not help anything

[halcyon marsh]

but i dont see in game they are send me a video @sick shale

[sick shale]

Follow the answer from customer service please. We are unable to assist with account related issues on Discord.

[halcyon marsh]

Spreye gel

look @sick shale

i know they name and id

[steep scaffold]

Where can I find customer support? So that real people answer, not bots ...

[steep scaffold]

There the bot says that there is nothing it can help ...

[vale imp]

Hello someone reply

@vagrant forum hollo I need help my account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale imp.

[solemn widget]

Hi! Why I didn’t receive an mail stating that the player was blocked due to cheating after my report?

[solemn dirge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 510022416 The name of the account user ELCHAPO

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn dirge.

[solemn widget]

@vagrant forum

[pearl palm]

Why I'm not placed in rank

@polar marsh please tell me

[night cloak]

You might be unranked due a suspicious activity was detected on your account, you will be unranked once the security check on your account is over.

[echo sable]

I know but we lose some matches because cheater??? This is not our fault

[night cloak]

only best 6 games will count.

[echo sable]

U have to do something for us it’s not fair we play so hard then a cheater come to kill us and we can’t play more?

[echo sable]

Pro please u have to understand me i know that but evry one have many points because they all 18 matches we play only 12 matches and cheaters kill us some games

[night cloak]

that is unfortunate. but You can report him in-game

[echo sable]

That’s it? Report him?? I already report him but what about our Crew?

[night cloak]

If you played 18 or 12 only best 6 matches will be count sir\miss.

[neat hearth]

Hi, I want a solution to this problem, please

[random gulch]

<@&639889499718942720> any Support for All Talent Champions?

[night cloak]

@pubgmobile hello
my account was blocked on 2.01.2021 for no reason. My ID: 5742384924. Please unblock me. I am 100% sure that I was banned by accident or for no reason. Please unban me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Unfortunatly your account has been logged in. into a modified version

[neat hearth]

Translation: The account was logged in with a newer version of the game and it is not yet possible to log in with the old version. Please update To the latest version, please reply as soon as possible

[night cloak]

Please do not tag community team feel free to tag the mods

[echo sable]

Also it’s not fair u have to anti cheaters more than now u just but rules for cheaters but what about clean people? They get banned but if we lose point or something u just do nothing .. u ganna lose people and in the end no one will ganna play ur game

[west valley]

How can I get this?

[neat hearth]

There is a solution 🙂

[night cloak]

that is sad indeed. but you can create a new account until the next update comes then try to log in.

[neat hearth]

It is very unfortunate

[night cloak]

Your team has to participate in all talent to get a hold of it.

[neat hearth]

But the account is expended a lot

[night cloak]

That is unfortunate. feel free to contact in-game costumer service for assistance.

[violet temple]

Can you help me

Please

Who can help me

[sick shale]

@violet temple What's the problem?

[violet temple]

My account has been hacked with modified version and they do everything that my account get banned

[late hamlet]

Is there anyone can hell me to unban my account? I've fresh installed it on my device and got banned for 10 years on 12 AUG 2020

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late hamlet.

[storm flume]

Please contact the customer service for further assistance, @violet temple.

[violet temple]

@sick shale

[sick shale]

@violet temple Please contact customer service if your account is hacked. We can't help you

[violet temple]

But its bot and it can’t help me

[sick shale]

Follow the answers.

[stuck root]

Maybe the wrong channel but me and many people want to know about metro. I hear it was only agreed for 3 chapters, so does this mean that metro will be no more when this chapter ends

[covert mason]

why??

[sick shale]

No official information about this, @stuck root It is a permanent mode afaik.

[sick shale]

There has been some confusion with the rules, you can play only 12 matches in the week.

[steel wing]

If I reach Conqueror will I have it for the whole following day?

[gusty girder]

After separating third-party emulator lobbies from gameloop lobby, we third-party emulator users find it very much difficult to get quickly matched. Also classic solo and duo and the rest maps except erangle are completely unplayable as we are not getting any matches (All the arcade modes as well). We want third-party emulators and gameloop lobby to be same like before.

[sick shale]

Yes until 00:00 UTC if your rank went down.

[steel wing]

So

If I get conqueror can I just kill my self to complete 5 matches for the frame?@sick shale

[sick shale]

You can

[steel wing]

Sure?

Like I've been grinding a lot

[sick shale]

Yes

[steel wing]

But what about the points I lose?

[sick shale]

What about them?

[steel wing]

Like they will go below the CONQUEROR criteria

[sick shale]

Yes but it won't update until 00:00 UTC.

[violet temple]

They don’t help me I can’t write to support because they said that my account has banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet temple.

[sick shale]

There are less players on Emulator, that's why. Feel free to provide your feedback in #old.

[gusty girder]

Since there are already less number of players, so why the heck did pubg separated the lobbies ☹️

[steel wing]

So even if I fall from Ace 1 I will still be conqueror after loosing that much points

Like im sure I will lose like 40 per game

That'll be a total of 200 points lost

I can even fall In Crown and still be Conqueror?

@sick shale ?

[sick shale]

Due to security reasons and to keep a fair gaming environment. Only Gameloop is recommended.

[sick shale]

Yes, even to bronze

[steel wing]

Woha

Thanks so much for the advice

[sick shale]

You welcome

[gusty girder]

Gameloop runs smoothly for high end pcs and it lags a lot in low end pcs. And talking about fair gameplay, the anticheat system of gameloop is just a joke, cause I get hackers in most of the matches in gameloop in crown.

[sick shale]

#old

[covert mason]

only 2 teams go to finals from semis? @sick shale

nothing is explained right in here i see

[sick shale]

20 teams.

[covert mason]

10 from each semi final?

[night cloak]

Ben hile falan kullanmadım lütfen hesabımı geri açın lütfen 🥺🥺

[sick shale]

Yes, semi-finals will have 5 groups included 100 teams and 2 teams from every group will enter the finals.

There are 2 semi-final stages, 100 teams from week 1 and week 2, and another 100 teams from week 3 and week 4.

[deft helm]

How can I add twitter account? there is only facebook and Googleplay?

[covert mason]

wow, such a bad system but ok, thx

[rain karma]

Hello, PUBG MOBILE.I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possible because i am wronged
Thank you, Pubg MOBILE.
The account id 6823118732
The name of the account user ThaJudge

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rain karma.

[deft helm]

Do I have to unlink my googleplay account to add twitter?

anyone know?

[covert mason]

yes @deft helm

[brittle coral]

(Request time out)
I get this message every time after back to lobby and sometimes when opening the game..it takes some time loading and the show this message!!
I downloaded all the resources and checked the router and VPN and all seems ok. Iam using gameloop latest update.
Any help?

[sick shale]

Where are you from?

[brittle coral]

Egypt @sick shale

[celest shadow]

You can link up to a maximum of two social media accounts, @deft helm. If you have exceeded this limit and want to link another social media account, you must first unlink one of the currently linked ones. Please refer to subpoint 4.5 in #faq for further information.

[sick shale]

@brittle coral Have you tried restarting your router?

[brittle coral]

Yes

[sick shale]

Why are you using VPN? @brittle coral If you have any problem connecting to PUBGM servers then I'd suggest to contact your ISP.

[brittle coral]

Sorry I meant ISP not vpn @sick shale

[night cloak]

if i used a software that makes single weapons shoot auto, will i get banned ?

[sick shale]

Yes

[night cloak]

for how many days, months or years ?

[sick shale]

No information but up to 10 years.

[nimble ginkgo]

how to fix @everyone

[rugged glen]

Hello, my account was hacked and all account information was changed except for the password, since I managed to change the password and block access to the account for the attacker. To all this, the server and nickname were changed, all friends were removed. Is it possible to restore everything back? The last nickname of the account was "Saras1133". I do not know what to do . Help please

[storm flume]

Please contact the customer service for further assistance, @nimble ginkgo.

[sick shale]

Unfortunately no

[marble wharf]

hello my account was stolen this person changed the password and the login of this account I know the nickname of this account: AS ツ GARAEV ツ and id: 5500249866, and I have proof that I donated in the game can you help restore this account?

[storm flume]

Please contact the customer service for further assistance, @marble wharf.

[marble wharf]

where to contact an assistant?

[hallow gulch]

Via the login page, when you first start the game.

[dense elm]

what acheivment is it that you get the Sanguine helmet?

[hallow gulch]

I recall getting mine from owning 2 permanent legendary outfits, which is an achievement.

[spiral shadow]

would like to report a glicth that is unfair for everyone

in metro royal

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @spiral shadow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[amber grail]

@celest shadow excuse me Why is there no 90hz on my Red Magic 6pro?

[hollow sequoia]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 51224036400

The name of the account user MostafaEltou5Y

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow sequoia.

[mighty spire]

Can some one hlep me!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mighty spire. Remember to read through #faq before asking questions in the support channels.

[mighty spire]

. I want to cancel the connection of the extension number because it causes problems for me.please respond as soon as possible

[sick shale]

It cannot be unlinked

[mighty spire]

Why💔

But i have the number!

[shy willow]

Hello PUBG MOBILE My account has been banned for 10 years Is this a guide for me + I'm clean I need proof that I have penetrated

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy willow.

[storm flume]

Please do not use languages other than English, @waxen glen. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[waxen glen]

Please i need help from someone arabic

[sick shale]

@waxen glen Join MENA server if you want support in arabic language.

[waxen glen]

Link?

[dull bobcat]

Question, how long will Metro be in PUBG?

[sick shale]

@waxen glen You can find links of regional communities in #735483472432594994 3.1

[sick shale]

It is a permanent game mode

[dull bobcat]

Wow.... Another mistake pubg made.

[sick shale]

Why?

[dull bobcat]

Because it's filled with glitches and hackers that makes the game unfair, and PUBG seems to pay little attention towards Metro Royale, new bosses? Hell. Most of Metro players wants new maps in Metro.

There are still speed glitches, Armor repair glitch, etc.

It's just so unbalanced.

[sick shale]

Feel free to share your feedback in #old. It is very useful

[atomic raven]

Type of Violation (Teaming)

[sick shale]

Report them in-game. We are unable to handle this

[warm laurel]

Hi can anyone help me

My account just got hacked

And someone logged in it

He was a good guy

And he give it back

[rain hamlet]

Hi

[floral loom]

@sick shale We were able to join the competition! We were destroyed but it was fun! Thanks for your help!

[rain hamlet]

How i can unbanned my acc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rain hamlet.

[warm laurel]

He told me he bout it from this website

[night cloak]

@night cloak You missed the due date, unfortunately.

@warm laurel For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[warm laurel]

Yes k thanks for your fast response

[night cloak]

@night cloak correct but could you explain what was the invitation about pls?

I think my message got deleted

@night cloak <#news message>.

I removed it. Should not share such screenshots in public.

That is true thanks for ur concern

[violet estuary]

Guys i get uc deduction due to unofficial payment i need help

[storm flume]

Please contact the customer service for further assistance, @violet estuary.

[violet estuary]

How can i contact them

[night cloak]

@violet estuary That is because purchases from unofficial purchase methods have been made on that account in the past. The customer service will not help with that. All future purchases will be deducted until the UC amount purchased illegally is covered.

[violet estuary]

I want to know how much uc will deducted to pay of them 😅

[night cloak]

@violet estuary The same amount that was added to your account illegally.

[buoyant coyote]

will illegal team up in solo be banned ? i have video evidence.

[violet estuary]

I dont know how much of it ..

[night cloak]

@violet estuary Feel free to contact the customer service in-game to learn more.

@buoyant coyote Not illegal but is cheating. You can report those players while being in the match.

[buoyant coyote]

reported but nothing happens...

[west ruin]

Please can someone help when i try to log it it says error 554827799 i tried deleting and reinstalling my game still nothing pls help

[violet estuary]

Can you tell me how i can connect with the support .. Pleas

[night cloak]

@buoyant coyote It may take some time to investigate. Just be patient and they will receive their punishments. In some cases, you won’t get a mail notification.

@west ruin Just change your internet.

@violet estuary Refer to FAQ 5.3 in #faq for further instructions on how to contact support.

[west ruin]

?

I only have my house internet

[night cloak]

You can try using mobile data. That error code means your internet is unstable.

[west ruin]

it also says account has been logged in with a newer version of the game and can no longer log in with a older versuon please updade to the newest version

[night cloak]

If you recently updated the game and it still says that, someone logged in your account from a modified version of the game.

[west ruin]

On google it says that i dont have internal storage

[west ruin]

I have a iphone 11 pro max and a iphone x and im trying to log in to my iphone x

[night cloak]

Google might be wrong. That is definitely an internet error.

[west ruin]

But on my other iphone i can log in to the game

[night cloak]

Then, you do not have the most up to date version on the iPhone where it is showing the update error.

[west ruin]

Do i need to updade my software ?

[night cloak]

You need to update the game from the App Store.

[west ruin]

But I deleted it and reinstalled it

And i doesn’t show me updade it shows me open

[night cloak]

Then in which iPhone you are facing this?

[west ruin]

Iphone x

Im trying to log in rn

[night cloak]

And the error code 554827799?

[west ruin]

Yes

[subtle sun]

I have a question,Can A Scammed account be regained ?

[night cloak]

If possible could you create a screen recording video of the problem? Make sure to start recording it when the logo shows up.

[west ruin]

Now it says a differend one

[night cloak]

@subtle sun If you can provide the ownership evidence, yes.

[subtle sun]

Someone got access to my fb and now has unlinked it and using my account

[night cloak]

@west ruin Let me know when you have it.

[west ruin]

I dm you it

[night cloak]

@subtle sun You will need to contact the customer service via the game. If you provide the required information, and if the devs can identify that people logging in from a different device/location, they will help you.

[buoyant flare]

51385923537 cheater please report

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @buoyant flare. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[sterile kraken]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5702406269

The name of the account user
๛TNT々BANDA๛

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile kraken.

[tulip ferry]

using VPN can lead to a BAN ❗️

[night cloak]

@tulip ferry There’s unfortunately no such information. You can use it with risk.

[subtle sun]

I have the Purchase receipts made on account

[west ruin]

Pls can u check ur dm

[night cloak]

@subtle sun You will need a few more information. Just contact the customer service and proceed with the recovery.

@west ruin I will need a video, unfortunately. It is slightly confusing.

[west ruin]

Discord wont let it

[night cloak]

You can upload the video here.

[west ruin]

I press login with facebook

[subtle sun]

@night cloak I did went on customer service but The issue is that I had only 1 login with game while another link is also needed for them to proceed and there's where I am Stuck right now

[night cloak]

@subtle sun Can you share a screenshot of their reply?

[subtle sun]

Possible in few hours

Dont have my phone rn

[night cloak]

Take your time!

[night cloak]

@west ruin Is it logging in fine on your iPhone 11?

[west ruin]

Yep

[night cloak]

Can you take another picture of the build version on your iPhone X (top left) and send here?

[surreal linden]

hi

is there a arabic support ??

[night cloak]

@surreal linden English only. For Arabic, go to #735483472432594994 3.1 for Middle East and North Africa (MENA) server.

[surreal linden]

ok thanks ❤️

um

[surreal linden]

how can i get this server ?

[night cloak]

If you are new to Discord, just tap on #735483472432594994 here and then go to subpoint 3.1 (scroll up).

[west ruin]

Something started downloading and now it oppened

[surreal linden]

im not new xD

[night cloak]

@west ruin Well, your game is working fine now. GGs.

[surreal linden]

can i ask a question ?

[night cloak]

Sure.

[west ruin]

Yep thank u so much and sorry for the time i took u have a great day

[night cloak]

@west ruin No worries. Have a sweet weekend!

[surreal linden]

can i do special characters in my name on pubg with my computer ? or i can do it with the phone Only

??

[night cloak]

The game is same on both the computer and mobile, if you are talking about PUBG MOBILE on Gameloop. You should not face any issues.

[subtle sun]

Can I ask for Server problems here ?

[west ruin]

Can i download pubg mobile on pc ? Is it free ?

Mobile version

[surreal linden]

im just tried to change my nickname with special characters on the PC but it does not work

[night cloak]

You can if there’s a major problem in the server, @subtle sun. Not if it is related to your account server changing.

[subtle sun]

I am in middle east but getting indo and Turkish lobby due to which my ms is also not stable
This is happening only in solo where I want to push rank while normal in Duo and Squad

[night cloak]

@west ruin Yes. Go to https://gameloop.fun for more information.

[surreal linden]

.

[west ruin]

Is it safe ?

[night cloak]

Yes.

[surreal linden]

can someone answer me ??

[night cloak]

@surreal linden Could you share a screenshot?

[surreal linden]

ye sure

[subtle sun]

I am getting stable ms in Duo and squad but whenever I play solo my ms goes high and game goes too laggy

[surreal linden]

just give me a minute

[night cloak]

@subtle sun Usually changing internet fixes such issues. Mobile data is highly recommended.

[subtle sun]

I have did all that But it continues

I had tried on both,wifi and Data

[night cloak]

May I know what is your region and your current server selection?

[surreal linden]

when i change my name and paste my name from Ornament site it doesn't work
My New Name that i can't change to : 尺乇爪ㄖ

[night cloak]

You cannot possibly paste something with keyboard shortcuts. You either need a touch screen panel, or a mouse with customisable buttons to paste it.

[surreal linden]

oh

okay

Sorry for the inconvenience

@night cloak

[night cloak]

No problem.

[subtle sun]

Pakistan

[hallow gulch]

Noh control V control C

[surreal linden]

do u know how can i do my name Visible??

[night cloak]

@subtle sun I highly recommend asking this in the Pakistan Discord server. They can give you most accurate information. Checkout #735483472432594994 3.1.

[hallow gulch]

You mean invisible

[surreal linden]

yes

[night cloak]

Search for invisible texts on Google.

[hallow gulch]

special hidden characters.

[surreal linden]

[night cloak]

I used to have UC254 in my account, and now I only have UC4.

[surreal linden]

خلصانه

xd

[subtle sun]

@night cloak Where to find Pakistan Discord server

[surreal linden]

you should got a hacking on your account

[hallow gulch]

‎

Use that

[surreal linden]

_ _

ok

xD

[night cloak]

@night cloak You probably mistakenly spent it. You can contact the customer service in-game for further information on where did you spend it. Remember, UC is server synced. It won’t vanish in thin air.

[hallow gulch]

[night cloak]

@subtle sun #735483472432594994 3.1.

[west ruin]

Can u pls help now i cannot download maps

[night cloak]

How do I talk to him?

[night cloak]

Keep trying, @west ruin. I have seen you having issues with the Internet. You can also try changing DNS to Google/OpenDNS/Cloudflare.

@surreal linden لم يتم تهكير حساب

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@night cloak Refer to FAQ 5.3 in #faq for further instructions on how to contact support.

[surreal linden]

اوك

[storm flume]

Please do not use languages other than English, @surreal linden. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[surreal linden]

sorry

[heady pier]

hello my account has ben stolen who can help me

[tight owl]

Hello now I have a problem in my account

[night cloak]

@heady pier For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@tight owl What is it, sweetie?

[tight owl]

The bouns challenge doesn't open with me

[night cloak]

The bonus challenge is actually not available right now.

[tight owl]

And the button of the country doesn't appear

[tight owl]

All the day bouns challenge doesn't open

[night cloak]

The country button is not available to people in EEA region.

@tight owl I mean it will be available soon.

[tight owl]

If I transfer my data outside eea the button of country will appear ?

[night cloak]

You are transferring data outside EEA. If you do not like to transfer data to China, you can delete your account.

[tight owl]

No I don't mean that

If I make transfer out side EEA what will happen

If I make it the button of country will appear ?

[night cloak]

You got it wrong. If you are playing the game, you are already transferring data outside EEA.

[tight owl]

Yeah I play it

Can I sent here photo of that ?

[night cloak]

Sure.

[tight owl]

That is what appear

I don't know what to make

[night cloak]

It is by default you are agreeing. If you select disagree, your account will be terminated within 7 days.

That country option will not be available for you on this account due to laws. You will have to create a new account for that.

[tight owl]

Why that account is from season 2 I think

[tight owl]

If I make agree what will happen ?

[night cloak]

You will be able to play. Which means nothing will happen.

[tight owl]

The country button will appear if I agree to transfer data ?

[night cloak]

No.

[tight owl]

Why ? What is the solution

[night cloak]

Because of GDPR restrictions. And, only creating a new account is the solution.

[tight owl]

Ok ; the bouns challenge doesn't open

[night cloak]

Yes. It is not available.

[tight owl]

Yes I know iam talk about all the day not now

From 10 to 2 doesn't open to me

Say the match doesn't play yet

[night cloak]

By now, I did not mean today. It will be available in the future.

[tight owl]

This problem from the season 17 and 16

And doesn't open

[night cloak]

This is not a problem. The bonus challenge simply not available for you. It will be available in the near future. Future: maybe after a month/year/decade.

[tight owl]

It's a problem I will wait it to open after year as example no

[tight owl]

If I didn't make agree or disagree what will happen yet ?

@night cloak

[night cloak]

@tight owl You are agreeing right now. If you disagree, your account will be deleted.

[tight owl]

Know I didn't make any of choice

Bec I don't know what it it mean later

[night cloak]

It is not giving you a choice. It is showing you that you are agreeing.

[tight owl]

If I agree the account doesn't delete that true ?

[night cloak]

Right.

[tight owl]

Okay

Thank you, my Bro , and I appreciate that

[night cloak]

No worries. Have a sweet weekend!

[visual lark]

Help me please

[night cloak]

Yes?

[visual lark]

تم انتهاك حساب الفيسبوك و لا استطيع الدخول الي حساب بابج

[storm flume]

Please do not use languages other than English, @visual lark. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

English only, please.

[visual lark]

Ok

The Facebook account has been violated and I cannot log into the Babbage account

[night cloak]

@visual lark For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

[hidden creek]

Hacker linked his twitter account and always trying to unlink my google play, I have linked my email too. Reported in game, but have to wait up to 60 days to unlink the hackers twitter, and now he try to unlink my google play, Did this (as you can see on the image) if in 7 days I can not login, my google play will be unlinked. reported in game but still no response. Bravo PUBGM Team, you build system which makes hacker can easily hack. 👏👏👏👏

[visual lark]

Thanks

[night cloak]

@hidden creek Protecting your social media account and logging method is your own responsibility. And, the person compromised your account logged in from a modified version of the game.

[neat totem]

Hi guys. My Facebook account got hacked and they stole my pubg account. I spent thousands of dollars on it. Any help or suggestions?

[feral forge]

do you still have access to your facebook?

[neat totem]

No

They wiped out my Facebook

[little wind]

guys

does sending an in-game friend popularity gain synergy?

[feral forge]

@neat totem you may refer to 2.8 in #faq, contact the facebook support and try to recover your account.

[feral forge]

yes.

[little wind]

oh rlly?

like sending bikes can gain synergy with friends?

[feral forge]

yes. each bike gives 1 synergy.

[little wind]

oh wow

thanks @feral forge

[feral forge]

you're welcome

[pastel spade]

Can someone here help me get my account back

[little wind]

hmm

[pastel spade]

I have photos and things like that of me playing on the account

[feral forge]

how did you lose your account?

[pastel spade]

It was hacked by some Indian guy

[little wind]

login method?

[pastel spade]

Yes

[little wind]

i mean

what method u use for login

[pastel spade]

It was of something about updated device have logged in

[pastel spade]

Facebook

[little wind]

any screenshot? @pastel spade

[pastel spade]

I have Visio of me playing on the account

[buoyant arch]

‏الاحدث تتحدث اللغة العربية

[storm flume]

Please do not use languages other than English, @buoyant arch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pastel spade]

And no I don’t I only found out about this server with my friend and he said they might help

[little wind]

hmm

@pastel spade can u still login into ur account?

[pastel spade]

Nope

[little wind]

hmm

[feral forge]

it is because the person who compromised your account logged in from a modified version of the game.

[little wind]

your whole facebook got wiped?

[little wind]

what's modified version of the game?

[pastel spade]

Idk what they did to my face book but they deleted my Facebook and linked it to another login method I assume

[little wind]

hmm

how about that

i dm u

[pastel spade]

That’s messed up

[feral forge]

you should contact the facebook support to recover your account @pastel spade

[little wind]

@feral forge my facebook got wiped and when i contact facebook support they did nothing lmao

;-;

[pastel spade]

Won’t work already tried

They need my id or license and I’m 16

I don’t have one

[feral forge]

you do not have an ID card?

[pastel spade]

Huh

Wdym

[little wind]

ID card

wait

[pastel spade]

5377535388

That’s the id

Report it 😈

[feral forge]

your account is your own responsibility, you should secure your login methods. please first do recover your linked social media account, otherwise there's nothing the in game customer service can do. also, for account related issue, we cannot help you here on discord. @pastel spade

[pastel spade]

Rip thanks

[fringe cargo]

I want to report an account that was stolen from me so that it can be closed forever Because the thief is working on it now, please respond quickly

[night cloak]

you can report it in costumer service inside the game.

[fringe cargo]

Ok

[graceful nymph]

Does anyone know for this crew challenge, if a player played Week 1 with a crew (with friends), and wants to play Week 2 with our team (a new crew that has never played games yet), can he leave the crew with friends to join the crew with our team and play the rest of the games? Or is it locked once you play?

Well, according to my player, there is an option to "leave crew" on his screen right now. So I was asking to confirm 🙂

[jade nest]

If you are not yet registered for the week two,then it might be possible to make changes.I am not sure though.You can try doing that.

[graceful nymph]

Yeah I just don't want my player to leave his crew that he is in now, if he won't be able to join ours.

Would be pointless lol

[jade nest]

And this is not crew challenge.

You can try using an alt Account

[fast night]

can i shift my global account to vn version

[jade nest]

Refer #faq 2.9 @fast night

[weary summit]

Hi, so while playing Pubg mobile, 90 fps drops to 60 automatically while device isn't even heating. Any solutions? Device is Mi 10T Pro 144Hz

And same when I'm fighting in close range

[night cloak]

I think that your connection to the server isn't stable, or you can't keep up with your set bitrate.

[weary summit]

Usually my MS is around 20. And wdym by set bitrate?

[night cloak]

the meaning of bitrate@weary summit is one kilobit per second.

[weary summit]

U're talking about that MS ?

Packet lose etc

[night cloak]

Hizer do you play with anti aliazing on?

[weary summit]

Yeah

[night cloak]

Disable it man

[weary summit]

That's why u think it happens?

But my device is High end one

It wasn't like that before

Well, even if Snapdragon 865 isn't enough.. I'll try

[night cloak]

It will increase your gaming experince. but it will also drag your phones performance down This is why turning off anti-aliasing is one of the go-to solutions .

[weary summit]

How it will increase if it will down :D

I'll try without anti aliasing. It was off before so

[night cloak]

You're basically telling your phone to go over millions of pixels each frame and make the edges smoother.

but experience is deffrint from performance.

[weary summit]

Yeah that's why ppl uses anti aliasing

So i switched it to off again. Let's see

[night cloak]

Take your time.

[swift kettle]

Hi, why it say's in Crew challenge max limit?

[night cloak]

It means you have reached the limit of participation of matches for the week. you can participate next week once its open@swift kettle

[swift kettle]

but we still have day3.
and the scores of others teams in the leaderboard is still adding up.
it's a 6match per day right? from day1-day3.

so what is the limit of matches per week? because they didn't mention it in the rules.

[night cloak]

It seems like 12 matches is the limit even though you can register in 3 days, you only allowed to play 12 matches.

[swift kettle]

that is very weird, they should have atleast include this in the rules

[night cloak]

Yes that is indeed. but you feel free to report issues in #old but we don't know if it's an actual issue or devs are working on it..

[swift kettle]

who to tag in #old ?

[night cloak]

No need to tag anyone just take a screen shot of the subject that you wanna report & it will do.

[swift kettle]

aight will do

Thanks a lot

[night cloak]

Your welcome

Someone linked his email & number with my pubg account

[night cloak]

Unfortunatly we cannot help you with account related issues here on discord.but feel free to contact in-game costumer service for assistance.

Please help me😞😞

Can @anyone help me ? i am unranked in server while my account level is 61

[night cloak]

Please feel free to read faq 3.14 in #faq chaneel

[dense dock]

in how many hours is the catsquad spin ending ?

[night cloak]

I have no information regarding that.

[dense dock]

it basically says that it ends at 30/3 , im just wondering whether it will last for tomorrow as well(30/3), or it will end when the new day comes.

[night cloak]

unfortunatly i have no information & i cannot give you false info but you can ask in #pubg-mobile

[dense dock]

I'll give it a go bro, ty either ways!

[night cloak]

Your welcome

Hacker linked his number & email to my account. Help me please

[night cloak]

I think i already awnsered you. regarding that matter in the message above.

Bro this is very serious issue, please help

[fallow trench]

is there a direct email address for support?

[night cloak]

I also need email address for contact

[night cloak]

[e-mail]

[feral hare]

Hello pubg mobile lknow that you are very busy due. to th large nrumber of messages ihad no poro blem with my account my account has been banned for no reason and l swear to do or use external materials and that' l play clean play and l make very care ful to comply with the terms and integrity of th game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral hare.

[fallow trench]

Do you know if they actually answer?

[night cloak]

they will but but it will take a while to recieve an awnser.

[fallow trench]

Regardless, thank you.. gonna go figure it out for myself

[night cloak]

You'r welcome

[orchid pawn]

@night cloak my 3rd email link is changed
i send to game support from 3 day's
to unlink and i send all info
but no know replay to me to this moment

[night cloak]

email's connot be unlinked.

[orchid pawn]

i know that but its already unlinked 😂

[night cloak]

Then why do you say unlink sir\miss

[orchid pawn]

i change my password and after one day
someone login to my account via
when i try to change passwors again with same email

told me email not linked

like the screen you can see it

[night cloak]

Can you please provide me with a screenshot

[orchid pawn]

ok sir can i send you private ?

[night cloak]

No need feel free to send it to this chaneel.

[orchid pawn]

from 4 day's

thats means
my pubg account linked with this email

[clear spindle]

Please contact the in-game customer service as we're unable to assist you with account related issues in here.

[orchid pawn]

@clear spindle i try but no one aswer me from 3 days

This is inappropriate to happen to the game that is supposed to protect its users, and this is a mistake that cannot be tolerated It is not just a problem, it is a bug in the game as it is not possible to change the e-mail and someone changes it!

And now he threatens me that he will banned the account !

[night cloak]

That is not a bug Email/Phone number login feature is still in BETA Stage,so it is not possible to unlink it.Protecting your account is your responsibility not the game company's

[orchid pawn]

i have all account info
but i don't have time
he can banned my account

[hushed narwhal]

Clarification?

[velvet gull]

Hello I Wanted To Report A Telegram Channel Selling Illegal Hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @velvet gull.

[velvet gull]

Thank You 👍🏻

[pallid briar]

Your Weekly participation of matches have been reached. You can play 12 matches a week.

[jade nest]

*12 per week.

[glacial jetty]

My account say Account log in with new version please update latest version i have unistall and install game more than 5 times how to log in

[night cloak]

Google✔ — 05/03/2021
The account was logged in with a newer version, what can I do?

This notification appears to you when entering the account with a newer version of the game's official version (such as downloading PUBG Mobile from sources other than Google Play Store or Apple Store)

This notification also appears when tampering with game files (such as the SAV file).

How can I solve this problem?

Please wait for a new update from the game or contact technical support within the game at the login screen at the top of the screen on the right.

@glacial jetty ^^

[valid dagger]

where can i report youtube video that changes files and thinks that 90 fps works on 60 hz display

[night cloak]

@valid dagger refer Subpoint 5.2 in #faq

[fallow trench]

What is definitely of “violated user agreement” on PUBG

is there like a specific reason

cause the reason for my ban confused me even more

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow trench.

[graceful void]

How to get pubgm tournament room card for nepal or bangladesh....

[night cloak]

It is not available for South asia region

[graceful void]

Is there any possibility ?

[night cloak]

if it is not available then you cant get it

[graceful void]

How ?

[obtuse ice]

My account got a 1 Day ban with tier reset Crown 1 to Bronze 5 without any reason.
How to resolve this? I'm a legit player and not using any hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obtuse ice.

[night cloak]

How to get bonus challenge on Bangladesh?

if it is available in your region you will get it

[forest creek]

HAHAHAHAHAHAHAHA...You can't even report a cheater here becouse it is closed and only live stream you can report HAHAHAHAHAHAHAHA...Why suport even exist here. I thought Error is fair person fighting for comunity but...Im disapointed. In game report not work hahaha now you can't report on discorf hahahaha... Ok CHEATERS you win. Congratulations I give up

[night cloak]

you can report cheaters in game and in this link http://cheater-report.pubgm.cc

that channel was opened for testing purpose

Evol laugh

Can i unlink my google play games from pubg

yes

How

via settings

[desert drift]

how to to report a youtube channel ?

[night cloak]

I cant find the unlink option

[forest creek]

Don't get me wrong but do you realy think that works haha...but I apretiate your desire to give a hand...thank you

[night cloak]

if you have linked 2 social media accounts you will have an option like this

[forest creek]

@night cloak are you some staff here? I can't find your fruit anywhere

[night cloak]

that do works PUBG Mobile has zero tolerance policy against cheaters

K

[forest creek]

I don't think so. I can send you mine death replay and that players still is in game. I reported him maybe 30days ago

2 times

That is not the only case...obvious cheaters are not deleted and you all see that in game.

[jade nest]

You can report them on subreddit of pubgm too if you want to.

https://www.reddit.com/r/PUBGM_CheaterReports/

[forest creek]

I will try and there too...thank you

[night cloak]

it is difficult to identify hackers through death replay

[forest creek]

I will try and there too thank you

Also I asked about buying UC on SEAgm website and someone told me it is not recomended

[night cloak]

only midasbuy and ingame purchase are recommended if you buy UC from other websites you will loose your UC and you may get a ban too

[forest creek]

Difficult??? How?

[forest creek]

Read last story in event room

[night cloak]

example in death replay the the player might have opened scope to kill you but in death replay it wont be shown sometimes and you might think he did a no scope kill on you

[forest creek]

Mine report is on sanhok, fog outside nothing you can see. Im in the barn not moving looking in to my backpack and guy spray me with AKM 6x scope from couple hundred meters trough window.

On replay he open scope and only fog you see

[jade nest]

Use discussion channel Instead

[forest creek]

You moak with me?

Im answering a question

[night cloak]

😂

I never really thinked about it but its possible to recover a pubg account?

[onyx dagger]

Yes, if you do have access to it, @night cloak.

Yes @night cloak?

[night cloak]

Well yeah... we dont. the account is not banned just simply facebook account got disabled

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @night cloak.

[night cloak]

its happened a long time ago too because i didnt think about it.

[onyx dagger]

I see.

[night cloak]

So even if we can prove it was my account (not really its my friends account) its still impossible to get it back?

[onyx dagger]

Kindly refer to the bots message which has tagged you above regarding this.

[placid stag]

Good afternoon, there was a problem with the account, moooove008, I can not log in, writes that the account was logged in from a later version of the game and it is not possible to log in, asks to update the game. But I have the most current version of the game. And it is impossible to update it to an even newer version. What to do about it?

[storm flume]

Please contact the customer service for further assistance, @placid stag.

[haughty bridge]

I am always getting banned for 10 minutes can someone help me with this

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @haughty bridge.

[placid stag]

How i can do it? I write letter to [e-mail]

[onyx dagger]

In-Game customer service.

[normal veldt]

It says that I’m getting my UC’s deducted because I’m purchasing unofficially but I purchased “In Game” and also got my UC deducted from Royal Pass, because of this problem I got 3450 uc deducted

What is the problem

[storm flume]

Please contact the customer service for further assistance, @normal veldt.

[reef oyster]

The clan message is not working correctly, it gets deleted, does anyone face the same issue?

[alpine sierra]

so All-Talent says we can play a total of 18 matches a week but the limit is 12? That makes no sense

[night cloak]

that is unfortunate. but you feel free to report issues in #old but we don't know if it's an actual issue or devs are working on it..

Someone give me the meta server

[compact rock]

Yooo it keeps saying I'm muted for violating the rules now I've been muted for e days all I type is eng mic inv, like why am I getting muted fir this nd if I ain't on pubg playing I'm on discord talking, why'd it keep doing this ffs🥺

[onyx dagger]

Someone might've reported you, @compact rock.

[onyx dagger]

What do you mean?

[onyx dagger]

You mean BETA?

[compact rock]

What happens if they keep reporting me for this even if I stopped typing completely

[onyx dagger]

If you won't do something bad, no one will report you.

[compact rock]

How bout if they're trolling me idk

[reef oyster]

There’s a clan message feature in PUBG mobile, if I message anything it gets deleted on own. Before the message remained forever.

[onyx dagger]

Well they're just reporting it. The team actually concludes the report after verifying it.

[onyx dagger]

Did you try restarting?

[compact rock]

In the end is there a chance I might be banned for this

[onyx dagger]

Well @night cloak, if you're talking about BETA,

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[onyx dagger]

Customer Service in that case.

[reef oyster]

Yes

[onyx dagger]

Also,

If you won't do something bad, no one will report you.

[onyx dagger]

Hold on, will get back to you.

[reef oyster]

Ok

[compact rock]

I couldn't have done anything

[onyx dagger]

I see.

[compact rock]

I've barely had the chance to play pubg, nd even when it is Its in metro nd no one types in metro coz of the tension there smh idek wt to do this is bs

[onyx dagger]

I see.²

[compact rock]

Don't annoy with that

[storm flume]

Please avoid going off-topic, @compact rock. You may have unrelated conversations in #chat.

[tame kernel]

@onyx dagger i have a problem with gameloop

Failed to Start a emulator ? can u help me

[celest shadow]

Please use #emulator-support for further assistance, @tame kernel.

[night cloak]

Ya

[modern timber]

Please pubg mobile support
This month i have many problems and customer service didnt help me
This month
-my account was hàcked
After i recoverd it
-I got purchase deduction for no reason
-and the hàcker changed server to KRJP server and now my ping is 400ms
I swear i cant play with that ping
I cant even move
If there anything you could or might help me with :weary: :weary: :weary:

[storm flume]

Please contact the customer service for further assistance, @modern timber.

[night cloak]

@modern timber Hey Falcon

you still have access to your account ?

for the ping problem

you can play with your friends ...

with your server

[modern timber]

Yes i have recovered it but no benifit
I have awful ping and pûrchase dèduction

[night cloak]

pûrchase dèduction ?

[modern timber]

No Friends 😔

[modern timber]

Yes

[onyx dagger]

Hello, @reef oyster.
Kindly take a video recording of the issue and report it in #old with other information.

[night cloak]

what deduction for ?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[reef oyster]

Ok

[onyx dagger]

All right.

[night cloak]

So I’ve seen on tiktok that godzilla is coming on Erangel etc. when is that coming?

[winter fiber]

Someone is using my personal photo in his account by screenshot

[night cloak]

keep an eye on #news it will be posted there is there is any collaboration with godzilla vs kingkong

[winter fiber]

help

ingame

i was on leaderboard

he is using my photo now

[night cloak]

that's what i was about to say !

[winter fiber]

ah ok..

[night cloak]

its all about the device my friend !

not about the software!

don't tell me to keep quit

you feel free to submit your report in #old

[graceful epoch]

@night cloak ofc thank you

[night cloak]

Your welcome

[graceful epoch]

U do it fair between people

Seems like u all iphone lovers. Hhhhhh

[night cloak]

that i was trying to say

[graceful epoch]

Iphone pubg

New name 😅

@night cloak am sorry bro didnt mean it
I was expecting a mod not u
Excuse me sir
My bad
🙄

[fading kiln]

Someone hack my pubg id 5333262576

Plz help me

Helloo😭

But no use

🙄

[night cloak]

Is pubg considering adding discord as a linking option for pubg in the future?

I want my account back.

[thorny crow]

Hello

Anyone Available For Chat?

[night cloak]

No information yet.but feel free to keep an eye on #news

[night cloak]

You still have access to your account?

[night cloak]

Yet?

[night cloak]

we cannot help regarding account related issues. you may contact in-game costumer service for assistance.

Man where the meta discord server

My acc was banned wth

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

You mean beta ?

Ya

[warped finch]

Hi

[night cloak]

If you mean BETA. you can apply for PUBGM BETA program here https://q.gameexp.com/m/version/task/5923/task-wj

[warped finch]

Hello

I have many problems

Help me anyone

Please

[night cloak]

How may i help ?

[warped finch]

A bug in pubgm automatically change my server

Plz help me

I m in meity

I m trying for since 14 days

But no response

Plz help

😫

R u there???

[night cloak]

please if you be kind and report your issue in #old

[warped finch]

Plz help me

Plz

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @warped finch. You can also submit a report in #old in compliance with the channel's pinned instructions.

[humble plinth]

Hiii guys 😇

[night cloak]

How may i help ?

I have a problem. The change country button is not available. Why should I ask for help 💔

@merry sandal

[spring prawn]

hello

[karmic dune]

شلون الشباب

[storm flume]

Please do not use languages other than English, @karmic dune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[karmic dune]

عندي حسابي تبند

[storm flume]

Please do not use languages other than English, @karmic dune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spring prawn]

how to remove my 3rd link

[night cloak]

You mean email\phone number

[spring prawn]

email

[night cloak]

You cannot.

[spring prawn]

why

[lapis spoke]

can any one help me how to download pubg mobile in india

[spring prawn]

give me answers

[night cloak]

@night cloak help me

[spring prawn]

@night cloak give me ans

[night cloak]

email\phone number login feature is still a BETA stage,so it is not possible to unlink it

[mortal apex]

Hello @night cloak! Your account has been made in EEA region, so you can't change it due to the laws.

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @lapis spoke.

[spring prawn]

okay so one question.
sir I purchase uc in Pakistan country and have website in a Cheap rat