questions

[night cloak]

What is your region ?

@night cloak Game server or ?

[night cloak]

Country ?

@night cloak i play in middle east and I'm from Pakistan

[vernal osprey]

after the update of the gameloop i keep getting the message" Download failed due to network error"...i can't download maps or anything and i tried removing and reinstalling everything but no hope

[night cloak]

The dev team are currently working on that we recieved a lot of messages from players with the same issue it will be fixed as soonest possible

....

[vernal osprey]

Thanks bro

[night cloak]

@night cloak ....

[runic rune]

In crew 3 step of verification error the acc may be at risk what is the problem

[night cloak]

It says your account has the risk to get banned

[runic rune]

Why

[night cloak]

What about my ping issuse?

[runic rune]

I restore my mobile but again same problem

[night cloak]

You can play asia it gives you better ping

[runic rune]

Only pubg in mobile nothing more

[night cloak]

Everything was fine before 1.3 update

Im not the only one facing this problem

[night cloak]

is it linked too 2 social media platforms

[night cloak]

Yes

[runic rune]

@oxy answer me what is the problem to solve this issue

[night cloak]

@night cloak thanks for your help....

[night cloak]

We are currently recieving a lot of messages from players. the dev team shall fix the issue as soon as possible thank you for your report for futher information you can fill a file in #old

[uneven pumice]

What is the email of pubg mobile esports

[celest shadow]

[e-mail]

[gusty thicket]

Can't report

[queen basalt]

when will the bonus challenge open in my region ?

[sick shale]

Copy only the channel ID.

[gusty thicket]

Okay thnx

[sick shale]

What's your region?

[night cloak]

Report in #old

[warped pagoda]

What is the difference between a normal room and a tournament room?

[gritty glade]

This game is full of with bugs.
I get only minuse & minuse by this glitches 😡

I have to play 6 matches for Recover - 23 Poitns

[night cloak]

Please perfer to #pubg-mobile to ask. the topic of this chat is for players who need help 👀

[noble sedge]

My acc is 70 and I'm in Ace Why it is showing me This

(My Acc level is 70)

[sick shale]

You might be unranked due a suspicious activity was detected on your account, you will be unranked once the security check on your account is over.

[noble sedge]

But I'm a Fair Player

[acoustic inlet]

hi , would like to ask from the pubg mobile game start there is some guy take name that i want to pick it but it's already used but this guy not even open the game and not playing at all , can support change his name so i can take it ?

[noble sedge]

How much Time it will take To show my RankAgain ??

[night cloak]

No unfortunatly.

[sick shale]

No idea, be patient please and contact customer service via in-game settings for further assistance.

[noble sedge]

How

Is there any option to directly talk to the staff Via Live Chatting?

[night cloak]

no there isnt. please contact customer service via in-game they will respond as soon as possible.

[night cloak]

How i can unlink my email?

[night cloak]

You cannot because linking email is just a beta & under experiment. the dev teams are working to fix the issue as soon as possible

Okay. But i can change the Password?

[night cloak]

Yes you can

[naive island]

Is this another dead achievement now or is it due to be fixed like the RP one was?

[night cloak]

Type in your account email in the field to the left. they will send you an email, only for you, that will allow you to update your password. This link expires after a certain amount of time so don't sleep on it.

[night cloak]

No information for the time being.

[agile anchor]

is jailbroken devices cannot join crew challenge?

[opaque fable]

Hello, I have a problem: I cannot pass the test for the tournament, do not tell me how to solve the problem.

[night cloak]

In order to protect your experience, this All-Talent Championship has adopted very strict pre-tournament security inspection. Please make sure that you do not use Root, jailbreak, or other plug-ins for tournament matches, and avoid installing various modifiers. At the same time, if there are suspicious modification traces on your device, it may also trigger an alert and be blocked.

If you are blocked from the tournament, we encourage you to adjust your device based on the official "All-Talent Championship Security Announcement", and participate in the next round.

If you are unable to participate this time, we recommend that you check the device security settings. Referencing the official All-Talent Championship Security Announcement, ensure that you do not use root, jailbroken, other plug-ins, or install various modifiers. After adjusting the equipment settings, you will still have the opportunity to participate in the next round of the competition. At the same time, PUBG MOBILE will continue to bring you more fun game events, so stay tuned and thank you for your understanding.

[tulip jewel]

I need my guest account back please tell me way to get back

Just ping me I will come

[night cloak]

If your account it is not linked then there is no way to get it back.

[tulip jewel]

😔

[clever moat]

Hello, i just participated on All Talent Championship but didn't get the coins, is there any limit for a player so they can't get more than x coins?

[night cloak]

You mean crew coins ?

[mortal apex]

Have you checked your Mail box?

[clever moat]

Yes the coins usually get into the mail box but it doesn't this time

That's why i was wondering whether there is a cap or not

[mortal apex]

You may wait after all the matches are done for your region.

If the problem still persists, let us know.

[clever moat]

Okay then i will follow it up once this week matches is over, thank you and have a nice day

[vernal barn]

It has been 6-7 months since announcement of pubg mobile india but still it has not been launched in India
Can you tell us till when will pubg be back in India as we are eagerly waiting for its comeback

[boreal geyser]

What is this? Our points are 177 but they gave us 155

[night cloak]

you may keep an eye on #news for further announcments

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @proven scaffold. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

Please refer to subpoint 4.10 in #faq for further information, @vernal barn.

[vernal barn]

So still in progress, right?

[night cloak]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[reef briar]

Hey

I have a question

If I did a force refund like a while ago but Iam blocked from crew challenge now can I get unblocked

[tame creek]

Is this a type of glitch or shall I report this guy? All my teammates were seeing him in the same way(that's his arms I guess)

[night cloak]

please report in #old

[reef briar]

@night cloak

[night cloak]

I do not have informatin regarding that matter you may transfer your question to the moderators.

[opaque fable]

I don't have any modifications

[night cloak]

Then you shall be alright with the progress.

[stiff heart]

when will PUBG India be coming?

[storm flume]

Please refer to this channel's pinned messages for further information, @stiff heart:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[opaque fable]

?

[covert arrow]

This is weird

[storm flume]

Please refer to this channel's pinned messages for further information, @covert arrow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[opaque fable]

very strange

[night cloak]

Please refer to this channel's pinned messages for further information, @opaque fable :

white_small_square PC: Click on the pin icon located in the top-right of the channel.
white_small_square Mobile: Click on the channel name and select Pins located at the top.

[smoky spade]

He is sellling hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @smoky spade.

[stiff heart]

when is PUBG India comin?

[night cloak]

@stiff heart Just keep an eye on this webpage for more information: https://www.pubg.com/category/announcements-en-gb/.

[night cloak]

Please refer to subpoint 4.10 in #faq for further information, @stiff heart

[stiff heart]

not related to my question

[sick shale]

That's the only answer we have regarding this matter.

[rustic pasture]

Hello Pubg Team,

I would like to inform you that my account was banned today on (08/20/2020) m. It surprised me very much because I respect and always follow
Terms and conditions of the game violating,
Privacy Policy and End User License Agreement
I've been a PUBG player since Season 4 and spent over $ 10,000 to buy RP!
I used to have fun with my friend list
I think that you can verify my account. I did not hack the game and did not violate the user agreement, I was wrongly banned and I respect your decision very much and I hope to open the ban imposed on my account. Thank you.

Account Details:
ID:5309465787
Name: sw | soom
Level: 72
Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rustic pasture.

[clever moat]

I want to add to my statement before now my friend also didn't receive his coins after reaching 250 coins

[night cloak]

You shall recieve after all games are finished & then if you have not recieved the coins feel free to contact the superiors.

[opaque fable]

I'm probably tired of it but I still don't know what to do

[fickle basin]

Can anyone explain this bug u get stuck in window

5h for feedback and bugs cooldown lol

[night cloak]

i cannot help you regarding that please wait until the cooldown ends.

[fickle basin]

Rip

Ty for ur time

[night cloak]

you can edit the message you have sent in #old click on the message then press edit for mobile for pc click three dots

[opaque fable]

@night cloak

[night cloak]

How may i help

[opaque fable]

here

[night cloak]

As i said sir\miss you may wait until the announcment well be published by the dev teams regarding it. but keep an eye on #news

[opaque fable]

well, thank you)

[glacial stag]

Residents of Turkmenistan cannot enter the game. Are you writing a connection error?

[gusty thicket]

Is there any development going on for pubg mobile india

[night cloak]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[sharp wren]

When pubg india come

[night cloak]

feel free to Read the message that i have just sent sir\miss

[glacial stag]

@night cloak Residents of Turkmenistan cannot enter the game. Are you writing a connection error?

[night cloak]

You may refer to faq 4.5 in #faq chaneel.

[lyric current]

I was ranked 250 on the Middle East server. The first person’s perspective is now that I’m not ranked even though my friend is less than me in points and with that ranked why this and what I do

[night cloak]

You might be unranked due a suspicious activity was detected on your account, you will be unranked once the security check on your account is over.

[humble ocean]

I want to unlink the email! I was hacked

[night cloak]

Unfortunatly you cannot.

[lyric current]

Does your statement mean that it is possible for my rating to be retrieved again if I am not playing with a cheating tool?

[gusty thicket]

How can I report telegram channel posting pubg cheating content

[reef briar]

@night cloak how can I get the moderators

[night cloak]

You feel free to watch #735483472432594994 for information about that

[humble ocean]

To a colleague if the email was unlinked technical support

[lyric current]

@night cloak Does your statement mean that it is possible for my rating to be retrieved again if I am not playing with a cheating tool?

[onyx nymph]

it didnt let me get into the crew challenges match and now i couldnt participate that one match which may affect my score

[reef briar]

No I don’t think so

[restive helm]

@night cloak here you can answer question about South American server?

[night cloak]

I do not have information regarding that.

[gusty thicket]

How can I report telegram channel posting pubg cheating content

[reef briar]

PUBG doesn’t give back rank

[night cloak]

You can play 18 matches a week, 6 per day and the best 6 games will be counted.

[restive helm]

Wrong

[onyx nymph]

ok thank you!

[reef briar]

If you get unbanned you just start at bronze

[lyric current]

I want to know if I can be classified again if they are sure that I am safe@night cloak

[sick shale]

http://cheat-collect.pubgm.cc

[gusty thicket]

ok thank you!

[restive helm]

@night cloak you can play total of 12 match’s in a week

[sick shale]

18

[restive helm]

More than that they will say total match’s per wee reatch limited

[night cloak]

[restive helm]

I speak this because happens to me

[night cloak]

I do not have information regarding that matter sir\miss

[sick shale]

You can play 6 matches a day and 18 a week.

[limpid spruce]

Any official from Pubg Corporation? I really want to talk on this issue

[restive helm]

Last week I played only 12 because they don’t let me play others 6

[night cloak]

@limpid spruce What’s the issue?

[gusty thicket]

Can I sell account

[night cloak]

@gusty thicket It is against the game rules.

[gusty thicket]

Oky

[sick shale]

Are you talking about All-Talent Championship?

[restive helm]

Yes

[night cloak]

selling pubg accounts is against TOS of pubgm

[gusty thicket]

How to delete account Permenatly

[restive helm]

You can’t

[limpid spruce]

Why I can’t get a match other than erangel?
The matchmaking is taking so long , it was fine earlier but since this Pakistani server thing, everything is ruined.

[sick shale]

What do you mean last week? The championship started yesterday

[restive helm]

I played in South America server

[night cloak]

@limpid spruce Maybe you are in a higher tier? Or playing on emulator, or playing during the night.

[sick shale]

Could you provide some screenshots?

[restive helm]

Don’t wrong yourselfs thinking is 18 matches, it’s not only 12

[gusty thicket]

Can I unlink pubg account from Facebook

[limpid spruce]

I’m playing Mid tier, on Mobile and day/night.
Secondly if it’s about the amount of players available at a specific time, then You know that Asia has by far the most number of players than other servers, so you get my point?

[sick shale]

It's 18, confirmed.

[night cloak]

Yes you can as long as it is linked to another social account

You can remove the game from Facebook. And, can remove Facebook from the game.

[gusty thicket]

Thnx

[sick shale]

I would appreciate it if you can provide more details or screenshots.

[night cloak]

@limpid spruce @night cloak feel free to discuess this in #pubg-mobile

[restive helm]

@sick shale trust me is only 12 match’s more than that they don’t allow

[limpid spruce]

I’ve been discussing it for 2 months now, I want a solution rather than discussing it.

[restive helm]

Maximum matches per week limited

[night cloak]

What is your rank & mode & region

[restive helm]

Let ask my team mates screenshoots

[limpid spruce]

Asia

[sick shale]

Alright, will confirm it later when the weekly matches end in other region server. Thank you!

[night cloak]

@limpid spruce Yes. Understandable. But when you are in higher tier, and you play during the night, the start time might vary. Do you have a screenshot? So, I can see your playing modes.

[limpid spruce]

Yes

[night cloak]

@night cloak Could you check your DMs from @storm flume?

@limpid spruce Send the screenshot whenever you get a chance.

[restive helm]

@sick shale the proof

Only 12 matches per week

Not 18

Week one we where bad thinking is 18 matches as well

Now we are at first

[sick shale]

What's your region again?

[restive helm]

South America

[sick shale]

Are you playing in week 2 now?

[restive helm]

In South America region started last week

[restive helm]

Yes

[sick shale]

Could you please take a screenshot of this page

[restive helm]

Yes wait

@sick shale

See?

Not 18 matches

12 only per week

Don’t be wrong

Advice: play only 4 per day

What we are doing now

[limpid spruce]

Somehow after more than a minute of matchmaking I got a match but guess what the game got stuck at 23 seconds on the spawn island and also check the ping.

[night cloak]

@limpid spruce 2 minutes is usually normal. If it takes more than 10 minutes when your are playing TPP and under crown tier, that could be an issue.

[limpid spruce]

@night cloak

[night cloak]

Stuck at 23 seconds? Could you make a short screen recording video while trying to play with mobile data? Instead of WiFi.

[gusty thicket]

I want to make an application by which people can report cheaters who post cheating content by redirecting them to the google forum...And publish in play store. Does it violets the guidelines? Can I do it?

[night cloak]

@gusty thicket It is not recommended. Reporting in-game is highly recommended. As long as you do not use any copyrighted materials/trademarks, you would not face any legal issues.

[gusty thicket]

Copyright materials.. Example

[night cloak]

AnyPUBG MOBILE related content.

[gusty thicket]

[night cloak]

These forms are unofficial methods. Reporting in-game is the primary method.

[gusty thicket]

But it's provided by pubg itself

[night cloak]

@restive helm Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

[restive helm]

It’s a emergency

[night cloak]

@gusty thicket You are not allowed to use any copyrighted materials in your app.

@restive helm Regarding this Discord server?

[restive helm]

No in game matters

[gusty thicket]

Oky

[night cloak]

Please don’t mention server moderator role for in-game matters.

[restive helm]

Who I mention?

It’s a emergency matter

[night cloak]

May I know what the issue is?

[restive helm]

My game is stuck in loading

Trying enter in matches

[night cloak]

Usually switching to a different network fixes the issue. Try different sources.

[restive helm]

I did

But I can’t play in mobile data

I need better ms

[onyx dagger]

Is it stuck at the loading page?

[restive helm]

Yes

I will send a video

[night cloak]

You can use the mobile data to open the game and then switch to WiFi for better ping.

[restive helm]

Not working I truões

I tryied

[night cloak]

It is an internet problem, unfortunately.

[restive helm]

Is not

I try o Europe server and it’s working

Not work only in South America server

[night cloak]

This loading screen appears when you are having issues connecting to the server.

[restive helm]

I don’t have internet issues

[night cloak]

Feel free to contact the customer service in-game for more information.

[restive helm]

In Europe server I can enter in matches

I only can’t enter in South America server

[night cloak]

There might be server issues in your region. It usually gets fixed within a few hours. But the in-game customer service can give you more insight on what’s going on.

[restive helm]

I did contact in game customer

He say it’s server problemas

How I will play all talent with those problem?

[night cloak]

Then it should be fixed in a few hours. Technical glitches.

[restive helm]

If I can’t enter in matches ?

[restive helm]

Since yesterday?

24h with this problem

[night cloak]

Your entire team is facing the issue?

[restive helm]

It’s South America server

[restive helm]

No because I don’t live in America’s

Iam in Africa I play in tier 1 team in Brasil South America

Never had those problems

Only now

My internet is high speed

Fiber

[night cloak]

Feel free to report the issue in #old. Sorry, you may not get instant support.

[restive helm]

As I see there is a lot people angry with ms problems

Sent there? And be ignored? Thanks not

[night cloak]

All I can suggest is to try different internet. As I do not see anyone else is reporting it, it might be an issue from your end.

@kindred venture Any issues?

@kindred venture Could you try using mobile data and see if you are facing the same issue?

[kindred venture]

yes, exactly the same issue

[night cloak]

@kindred venture That is very unfortunate. Could you screen record a different gameplay with mobile data and send both of the videos in the #old channel?

[kindred venture]

@night cloak let me send it here because i have to wait 6 hours between sending two files in #old

[night cloak]

You can upload on YouTube and share the links too.

[spare sequoia]

hi

help me

my account is about to be stolen

I have Twitter and email login

only Facebook on other person

what will i do

[night cloak]

@spare sequoia For account related issues, contact with customer service in-game, we cannot help you on discord. You can contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions.

@kindred venture Just copy the video link from here, edit the message in #old and paste it.

[spare sequoia]

turkish pls

[kindred venture]

ok will do

[chrome coral]

I need any help :(

[night cloak]

@kindred venture Oh it is not a support channel. It is where you report issues. The devs will look into the issue, and if the problem is from the game’s side, they will work on a fix.

@chrome coral Yeah?

[chrome coral]

@night cloak can i play on crew challenge whit gfx? Without taking ban?

[night cloak]

You mean the GFX Tool app? You risk a ban, unfortunately.

[buoyant flume]

@mortal apex

Can You Speak DM with me ?

[chrome coral]

@night cloak yes i mean that app

[night cloak]

You risk a ban with it.

[buoyant flume]

@night cloak

[night cloak]

May I know what does it concern, @buoyant flume?

[chrome coral]

@night cloak ah, okay bro, thanks for support

❤️❤️

[buoyant flume]

AllTalent Champions

[night cloak]

Sowwy, cannot help with it. No knowledge.

[ionic sigil]

Is it possible to change the log in from google play to Facebook or stuff like that?

[night cloak]

@ionic sigil Yes. You can do that from the basic settings of your game.

[ionic sigil]

So just go into settings and turntable another login?

[spare sequoia]

vro

bro

pls help

[ionic sigil]

Do I have to wait some days? Or can I do this rn

[celest shadow]

What is it that you would like to know about the All-Talent Championship tournament, @buoyant flume?

[night cloak]

There’s a catch, actually. You need to unlink your Google play first. Wait 7 days and then link your Facebook, @ionic sigil.

[wintry sundial]

I need help login qq account plz help me

[night cloak]

@wintry sundial Please contact with QQ support.

[ionic sigil]

So I unlink it and after 7 days I link it again?

With Facebook

[night cloak]

Yes.

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[spare sequoia]

accept i sended friend

[wintry sundial]

@spare sequoia i send you

[night cloak]

@spare sequoia You can find the Turkish Discord server in #735483472432594994 3.1.

[spare sequoia]

they are not interested

they are not interested

you understand??

you are interested but

they don't wear

[buoyant flume]

we took win now with 23 Kills and PUBGm put only 8 points why?

@celest shadow

[night cloak]

@spare sequoia You, unfortunately, will need to contact the in-game support for that. This is a community support.

@night cloak Looks like your account was logged into a modified version of the game. Unfortunately, there’s no solution for it. Please contact the customer service for more information.

[celest shadow]

Do you have a screenshot of this?

[night cloak]

i was level 63 😦

😭

[buoyant flume]

a ss with win ? @celest shadow

[celest shadow]

Correct, and a screenshot of your All-Talent Championship menu.

[buoyant flume]

Ok

[celest shadow]

For your information, the scoring rules for single matches are as follows, @buoyant flume:

▫️ Total score of each match = Elimination points + Rank points.
▫️ Calculation of Elimination points: 1 point is gained for each player defeated.
▫️ Calculation of Rank points: No. 1 gains 15 points; No. 2 gains 12 points; No. 3 gains 10 points; No. 4 gains 8 points; No. 5 gains 6 points; No. 6 gains 4 points; No. 7 gains 2 points; and No. 8-12 gains 1 point.

[night cloak]

@night cloak That is indeed sad. You can create a new account for now and make sure to enable 2FA on your login methods. And, whenever there’s a new version, check back your level 63 account to see if there’s any hope.

._.

[night cloak]

k thanks

[buoyant flume]

@celest shadow Look DM please

[celest shadow]

Please read the scoring rules above, @buoyant flume.

[buoyant flume]

Yeah Ok , Thanks.

[celest shadow]

Cheers! 🍻

[buoyant flume]

🍻

[spare sequoia]

help

for my account help

[night cloak]

???

is this normal

if no

what do i have to do

to remove this

[restive helm]

PUBGM is with ms problems and nobody here can do noting

[night cloak]

Security check keeps on failing and doesn't let me play CC. Why?

@night cloak It should render within 10 seconds after landing. Does it remain the same?

[night cloak]

Right. This is a community support.

it been long time about 3min ive turn off game and start new match and again it happened

@night cloak

i can start next game and record an clip

@night cloak I mean does the issue persist after landing?

yup it happened but it didnt happen even before

Feel free to send a video clip. Make sure cover at least 30 seconds of gameplay after landing on the recording.

does my id helps on looking in replay

Unfortunately, no. It is a client sided issue. It never makes it to the server.

or its some graphics bug and you cant see in replay?

It is not a bug. A rendering issue.

okay

But if it persists, it is a bug.

imma start game and recording system.

Hence I need the recording.

see ya in few mins

Sure. Take your time.

[night cloak]

Please refer to this channel's pinned messages for further information, :

Click on the pin icon located in the top-right of the channel.
Click on the channel name and select Pins located at the top.

[blissful gazelle]

hallo

I'm having trouble logging in a third party

I hope that someone from the technical support will contact me

[night cloak]

Third partys having the risk of getting your account banned and it is not allowed according to TOS of PUBGM.

[blissful gazelle]

Sorry, I don't know English well

I mean this

[night cloak]

That is allowed of course it is just linking your account to email.

[blissful gazelle]

I forgot my password

And I need to change it

Please

[night cloak]

@night cloak i got that vid imma upload on yt and send you link in dm , i cant send file its over 8mb and i dont have nitro

Sure. Just send the link here once.

okay

And you can send up to 100mb files here.

It is level 3 boosted server.

well its 218mb file cuz 1080p and 60fps

I see. Then YouTube is the way.

211mb

[night cloak]

feel free to contact in-game costumer service

[round scarab]

why didn't they give me a coin for the talent championship for two games? although before that they were given?

[night cloak]

@night cloak imma uploading on YT it says 8m remain

Take your time, no worries.

[blissful gazelle]

@night cloak Well and thank you

[round scarab]

Help please

[night cloak]

sir\miss
Type in your account email in the field to the left. the support team will send you an email, only for you, that will allow you to update your password. This link expires after a certain amount of time so you have to be quick.

3 min left @ hope#1234

[blissful gazelle]

@night cloak Where

[round scarab]

Help me please

[night cloak]

in-game costumer service

[night cloak]

After all games are finished you will recieve all of your prizes if you did not recieve it. feel free to fill up a file in #old and contact in-game costumer service

[round scarab]

but why did they give coins after each match before and now after all the matches?Is this a bug?

[night cloak]

It must be a bug. we recieve messages like this every day from our beloved members. the dev team are working on the issue & will be fixed as soon as possible.

[round scarab]

thanks for the help

[little holly]

Anyone here

Hello

[night cloak]

how may i help ?

[little holly]

I need to login my new account linked Facebook and my old account link Facebook but I lost and now how I can login my new account

[night cloak]

unfortunatly if you lose your facebook account you cannot login to PUBGM but feel free to contact in-game costumer service for further information.

[reef coral]

?

[night cloak]

How may i help ?

[tacit night]

Hello i have a question ?

[storm flume]

Please use #questions for PUBG MOBILE-related questions, @reef coral.

[sick shale]

@tacit night Ask

[tacit night]

About the all talent championship !

[little holly]

No I need login my new account and i can’t

[reef coral]

Why i cant join crew??

[sick shale]

@reef coral Read the pinned messages please

[tacit night]

Soo how would be the Qualifying?

[sick shale]

The top 50 teams from weekly matches will enter the semi-finals

[tacit night]

Soo how many week we should play ?

[sick shale]

Top 50 teams from each week will advance.

So 1 week, if you can make it in top 50 then will be able to play in the semo-finals

[tacit night]

So we have 4 weeks , that means 200 team will Qualifying !?

[sick shale]

Indeed

[tacit night]

Howww ?Huh

I think we play 2 weeks and the top 50 will qualify and the third and fourth same thing will qualify another 50 teams .

[round scarab]

My friend told me that it is fashionable to get only 250 coins for a maximum of a week in the talent championship. It's true? If so, why is it not written in the rules inside the game?

[sick shale]

@tacit night No, 1 week is enough

As you see in the screenshots, Top 50 teams from week 1 and week 2 will play in Semi-Finals.

Same thing in week 3 and week 4.

[tacit night]

Ohh

So we play like another 18 matches

[sick shale]

If you're eligible to advance to the semi-finals then there's no need to play in the other weekly matches.

[carmine crane]

Hello im find here custom Service?

[night cloak]

unfortunatly not in here you may find it in the game

[carmine crane]

My 2 years acc was hacked , im spejd more than 3000euro

I have log acces twiit email and GP , but somebody from indonesia add Vkontakte log , its possible to recovery?

[carmine crane]

:)

[carmine crane]

I have log acces twiit email and GP , but somebody from indonesia add Vkontakte log , its possible to recovery?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @carmine crane.

[carmine crane]

Ok sorry

I have activy logins to my accoint with Twitter , email and GP but somebody from indonesia Add one log method more "Vkontakte" im try to log
But still i have this information ... in the same device i can log on the game in lobby to new acc 1lvl but not for my Hacked acc :(

[night cloak]

@carmine crane Looks like your account was logged into a modified version of the game. Unfortunately, there’s no solution for it. Please contact the customer service for more information.

[carmine crane]

Ok thank You , i have question for You , maybe You know custom Service pubg mobile working On 24/7 or in the weekend its free time

[night cloak]

They are working 24\7 to help beloved players can contact them any time sir\miss.

[carmine crane]

Im write to custom Service in game 4 days ago but i still wait for help :( and im soo afraid for my account

[night cloak]

That is indeed sad. You can create a new account for now and make sure to enable 2FA on your login methods. And, whenever there’s a new version, check back your level 63 account to see if there’s any hope.

[carmine crane]

I dont wanna lost that or banned pernamently and the worst situation Deleted ...

[carmine crane]

Thanks Bro :)

[night cloak]

How to get free uc🤣

[night cloak]

Please this chaneel is only for community support matters

Oh ok

[round scarab]

?

[carmine crane]

Go to work

[night cloak]

If u forget ur pubg email is there any way to log in pubg account back

[night cloak]

Okay

[carmine crane]

XD nothing its for free bro

[night cloak]

Ik

[short galleon]

discuss stuff in #pubg-mobile please

[night cloak]

Yes you can. through other social platforms if you have linked it.

[carmine crane]

I have Twitter, email and GP to my acc:) i have access to this link but i cant log in game with this ... somebody use illegal version pubg

[night cloak]

I didn't is there any other ways

[carmine crane]

Ya but You must wait 21 days for that and this person or You cant log with use this social becouse when You try to log you are canceled proces unlink 21days

[night cloak]

unfortunatly there is not you may contact in-game costumer service for futher information

[night cloak]

How to do that

[carmine crane]

Ok ok im not spaming about my problem here more thanks for information

:)

[night cloak]

in here sir\miss you can contact them.

[kindred warren]

Hello, there was such a problem, the mail linked to the game account was hacked and the third link was additionally linked, can I change the mail?

[night cloak]

Unfortunatly you cannot but feel free to contact in-game costumer service

[carmine crane]

Yaa thanks im use that 4 days ago but still wait for complete Fix that problem to unlink One not my method to log acc

[carmine crane]

How many links like a social or another Its Your on that account?

[night cloak]

You may refer to faq 5.4 in #faq chaneel

[kindred warren]

@carmine crane 2 anotherTwitter and Game Center

[crude ocean]

Hello pubg mobile . How can i know the real reason i have been banned ? Thank you ... https://cdn.discordapp.com/attachments/615795978179575818/819540746351935538/image0.png

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude ocean.

[night cloak]

Hi, I do not receive participation coins after participating in the crew challenge. why ??

[night cloak]

the players are getting coins after they finish all matches. if you have not you may contact in-game costumer service or fill a file in #old

[ocean bridge]

Does the crewchallenge points reset after tomorrow or carried on?

[night cloak]

The last 2 matches I did not receive coins😭

[night cloak]

Sir its indeed sad but like i said in message above. the dev teams are working on fixing the problem as soon as they can

[night cloak]

thanks for the reply💖

[sullen cypress]

@night cloak 😂 we are trolling chill

👀 why are u upset

[night cloak]

Please use this chanel for PUBGM support matters

[sullen cypress]

k

[night cloak]

Lmao

Are u a robot

[whole tinsel]

My email has been banedfor 10 yers please pubg check my email my email doesnot hack and ihave played this game from season 3 my name in pupg is MOHAMED67812 and ID is 5247919192

[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole tinsel.

[carmine crane]

i can get banned for edit src version pubg mobile?

[hallow gulch]

You simply won't be able to play the game, avoid doing that.

[night cloak]

thanks for the help pubg mobile, I wish you to fail

[olive dove]

@night cloak better to send your feedback in this channel:
#old

[night cloak]

My team doesn t recived all points today,why? And can we get them?

And we got only 248 points

[sick shale]

Only the best 6 games count, @night cloak.

[night cloak]

@sick shale oh thanks

[wise dawn]

Why can't complete Chicken Veteran and Seasoned Soldier achievments?

[night cloak]

if you may send a screen shot that will help.

[wise dawn]

Crew challenge achievments

[clever hollow]

Why is this happening to me? id : 5305394599
name account SY٭K͜͡ING

[night cloak]

You might be unranked due a suspicious activity was detected on your account, you will be unranked once the security check on your account is over.

[olive dove]

You need to participate in crew challenge to do, which is different from all talent tournament.

[dim crown]

I have a question

[long tulip]

Staff, please can you answer my question, on crew are gonna be 100 sq qualifed or 200?

[dim crown]

Why I can’t play ranked

[night cloak]

it will be 200

[clever hollow]

@night cloak This is the second season in a row, and I have the same problem. I did not cheat or run other programs outside the game

[wise dawn]

And when will crew challenge?

[olive dove]

50 teams qualify weekly, the qualifiers are held for 4 weeks, so 200 teams will make it to the semi finals.

[olive dove]

No info. About it yet, stay tuned.

[wise dawn]

This is all talent championship, but achievment is crew challenge

[clever hollow]

@night cloak Can PUBG company help me solve this problem ??

[night cloak]

you may fill a file in #old or contact in-gamp costumer service for further information.

[clever hollow]

@night cloak I spoke to them and it did not help me

[night cloak]

You may refer to faq 5.3 in #faq chaneel for further information.

[clever hollow]

@night cloak okay, I will try

[night cloak]

In All- talent Championship , do top 50 teams From every week qualify to semifinals , or only 50 teams from the fortnight?

[night cloak]

Nvm

[kind yarrow]

Hello, sorry to interrupt but my account has been banded 10 years by mistake
How can I unlock it? Please HELP

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind yarrow.

[slender roost]

I have questions I reach to conqueror before server refresh but it still showing ace why ?

[night cloak]

@slender roost It refreshes at 12:20 am UTC.

[slender roost]

@hope#1234 I thought it was at 12

[night cloak]

Hey, i have a problem, why when i drive a monster truck on livik, the sound of car cannot be heared?

[night cloak]

if You may take a vedio & fill a file in #old that will help the dev teams to fix it as soon as possible.

[proven crescent]

Why is it that the “talent coins” I gain from crew matches is not counting towards the achievement for earning crew challenge coins and the matches I play isn’t counting towards doing the crew challenge achievement?

How are they seperate? It is literally called crew challenge

[olive dove]

Feel free to leave your feedback about this in #old .

[proven crescent]

😒

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple lion.

Please refer to the private message from @polar marsh for further information, @mental sequoia.

[night cloak]

Please help me my account has been locked for 24 hours for using a ‘cracked version’
I haven’t done anything wrong and I record almost all of my classic matches at rank 3 in squad

I can provide so much evidence to show that I did nothing wrong please help me I was rank 3 in squad

I think I’ll move to pubg new state );

[night cloak]

Please be patient until the suspincioun will be removed on your account

[astral anvil]

Anywhere where I can find the crew challenge rules and how the points are gonna be counted?

[night cloak]

You can play 18 matches a week, 6 per day and the best 6 games will be counted.
For your information, the scoring rules for single matches are as follows,:

score of each match = Elimination points + Rank points.
Calculation of Elimination points: 1 point is gained for each player defeated.
Calculation of Rank points: No. 1 gains 15 points; No. 2 gains 12 points; No. 3 gains 10 points; No. 4 gains 8 points; No. 5 gains 6 points; No. 6 gains 4 points; No. 7 gains 2 points; and No. 8-12 gains 1 point.

[astral anvil]

Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Does anyone know when will crew matches will add up? Its been two days

[night cloak]

unfortunatly no information but feel free to keep an eye on #news for future announcments.

That sucks because it is my first time playing crew challenges for achievements. If the matches wont be getting count, then whats the point in playing?

[night cloak]

only best 6 games will be counted.

Non have been counted, i have asked around. Few of my friends did chicken dinner and yet their matches were. Not added as well.

[night cloak]

You can play 18 matches a week, 6 per day and the best 6 games will be counted.

Okay so it will take a week to get counted?

[night cloak]

yes sir\miss that is correct.

It is Miss. and thank you!

[night cloak]

Your welcome miss.

[astral anvil]

They havent add the scores yet. It is just starting.

[night cloak]

How to unlink email & number? I can't sold my account for this problem

[gusty thicket]

[clear spindle]

You cannot sell or unlink your account as it violates the Terms of Service of PUBG MOBILE, @night cloak.

If you do not need any assistance, please move to a discussion channel, @gusty thicket.

[gusty thicket]

If already sold account... What could happen

[clear spindle]

@night cloak please report it in #old.

[clear spindle]

You may read the Terms of Service ( https://www.pubgmobile.com/terms.html).

[gusty thicket]

Oky

[coral sinew]

Dear Pubg Mobile Bangladesh ofiicial,
There are some pepole who uses swear words and sexual bulling on the live chat during the pmpl sa s3 Both on EN and BAN. So, Im asking U to apoint some mods on the yt live stream so that,No one gets Sexually bullied! 😥😥

[clear spindle]

It would be better to contact your region for this, @coral sinew I think Bangladesh have a Facebook page for this.

[coral sinew]

@clear spindle Ok!

[jagged scroll]

Hi, where is the link to report youtube channels selling hacks?

[gritty glade]

Why I didn't get Conqueror RANK?
I checked yesterday 5:00 time. My Rank Is 122 And after the 5:30 My Rank Is 172.
Still not getting conq why? Same happened with Last season?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @jagged scroll.

Please refer to subpoint 3.10 in #faq for further information, @gritty glade.

[gritty glade]

@storm flume not its fake not working

@storm flume i maintains 150 Rank since 48 hours still not getting conqueror

[onyx dagger]

Could you please share a screenshot of the rankings here, @gritty glade?

[craggy oyster]

my pubg account has been hacked. but stilll i can login by my phone number and my mail

so any body can help me @everyone

[storm flume]

Please contact the customer service for further assistance, @craggy oyster.

[night cloak]

عندي سؤال انا تبندت بدون سبب و يقول لي مخالفة اتفاقية المستخدم و انا ما سويت شي

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[violet crater]

@polar marsh is it possible to download Game of peace which is the Chinese version of PUBGM even if I don’t have a Chinese store?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @violet crater.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[forest creek]

Last two matches I have played last night I didn't received talent points through in-game mail. Will that be added somehow or Im not allowed to collect enough talent points?

[ornate lotus]

Some kills and points werent added in to are total numbers

anyone know why?

[acoustic osprey]

For without reason why I got banned in PUBG Mobile. My character ID : 5186395873 . Take this issue as a serious one and give me a solution .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @acoustic osprey.

[feral forge]

only the best 6 games will be counted.

[ornate lotus]

So it’s not a total thing? @feral forge

[eager panther]

How to download pubg latest version in India?

[onyx dagger]

First 6 games in a day.

As we provide community support only for the global English version of PUBG MOBILE here, @eager panther, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[night cloak]

I was banned for no reason, who helps

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[eager panther]

@onyx dagger can I get the download link for the global version?

[onyx dagger]

The game is banned in your region/country.

[eager panther]

Ok

[onyx dagger]

Alright then.

[night cloak]

When will bonus challenge gets avialible in indian server?

[celest shadow]

Please refer to the pinned messages of this channel for further information, @night cloak.

[night cloak]

There is no pinned msg about bonus challenge

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @night cloak.

I'm referring to this one specifically.

[night cloak]

[night cloak]

Ok

[zenith thorn]

Hello I have been banned for top up amount I don’t understand what’s going on but every time that my banned end it gives me another month and keeps on going also I check to see why I was banned there was no reports showing and tells me that my account appears out normal I spend so much money on my account and need help to fix this please help me or guid me where or what should I do. I have spend more than 28 thousand dollars and I can’t a number to call or help me to fix the issue . My id number 5347603733

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith thorn.

[radiant halo]

Hello, we're taking part in the Crew Challenge (All Talent Championship) and have not received any coins for the Crew Shop since yesterday (2nd day of the Crew Challenge). We also added up all of our Matches and came up with almost 220-240 points (not an exact number, but with the wins and the top # 5 Matches we already exceed the amount of points that is shown in the ranking. (158) If you count the rest of them, it should be between 220-240 as I said)

• Yesterday we didn't get any points in the last round either, although we finished # 1.
  (still at 158)

Could this be checked?

[merry sandal]

Please provide a screenshot of the "Crew Career Stats" tab, @radiant halo.

[merry sandal]

The scores of the best 6 matches of the week are added to the final score. In your case, it is 158.

[radiant halo]

6 best?

[merry sandal]

The 5th point should help explain.

[merry sandal]

The 6 matches with the most scores.

[radiant halo]

So The rest doesnt count?

[merry sandal]

Correct.

[radiant halo]

Weird

But ok

Thanks for helping

[merry sandal]

Happy to help!

[molten pumice]

I can't log into my account

[radiant halo]

Oh and what about the Crew Coins for the Crew Shop?

Is there anything like you get them only in the first day?

[merry sandal]

Not something I'm familiar with, unfortunately. You may try asking people in #pubg-mobile or contact customer service in game.

[radiant halo]

Ok

[molten pumice]

I'm playing with phoneix os.....
I never playing with hack..
Even I don't know how to hack...
Bt pubg give me ban...
Why???
I'm from a reputated clan in Bangladesh.....

I don't need my id back..
I wanna know about that why pubg give me ban????
What is my fault????

71 lvl ID....
I'm playing pubg from season 4...

They claim that I'm violating .....
Bt i never .

@vagrant tulip i don use any kind of violation....

[graceful aspen]

Damage registration is poor! shooted 20 bullets to enemie from uzi, registrated only 5 WTF!?

[molten pumice]

@vagrant tulip is it in this server????

[night cloak]

sometimes it might be due to your ping

[graceful aspen]

its not ping, This damage registration is for all players, Even in tiktok there are a bunch of videos on the topic of damage registration, so it is not possible further

[night cloak]

report it in #old with a screen recording

[molten pumice]

@vagrant tulip

I don't have permission brother

[night cloak]

type i got banned here you will get it

[distant ibex]

My account has been banned 10 year any solution for unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant ibex.

[molten pumice]

@night cloak

[night cloak]

type i got banned here

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @molten pumice.

[pseudo oriole]

@polar marsh How can I regain my reputation? I won the solo match, but it didn't increase. Also, why if other teammate kills the teammate you just have accidentally knocked and have been reviving, you still lose your reputation?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo oriole.

[noble dagger]

any promo for normal subscription pubgm for this 3rd birthday ? want to subscribe everyday collect UC 20. if that subscription are comeback again.

[hearty mason]

@normal fulcrum another 10 crates gone.
More of my money stolen lol.

Im not spending anymore money till the devs adress the issue,
whenever i get a crate for free im gonna record me opening it so you can watch it steal my money for your own eyes.

Im so beyond done.

[normal fulcrum]

I'm not working for or with Tencent or their Customer Support @hearty mason. So raging here will not help. You can put your feedback in #old as that channel is closely monitored by the Community Team who are in direct contact with Tencent. It still takes time to recreate a bug and find a reason behind it. So instant solution is not possible. Make sure to provide your Character ID, Device, Connection type and Country in the feedback

[hearty mason]

you might not be working for them but youre a mod,
youre close enough to make them at least look at it.

[hearty mason]

ive done all that bs

no response, not even an acknowledgement.

This lets say "glitch" is litterally scamming/false advertising to people.
they think theyll get something and they dont.

[night cloak]

Community team staffs respond if they need any additional information from you.If they dont want any additional information they dont respond buy they do forward that bug to game developers

[hearty mason]

Thank you for making it more clear.
How the hell are you not a mod? smh

[night cloak]

Normal members can also answer queries

[hearty mason]

lol

[stiff hare]

Till then don't skip your crates. Maybe that's triggering the bug. @hearty mason

[hearty mason]

Uuuuugh
ahy would I watch an entire dumb airdrop scene for every single crate or 10 crate i buy?

If i did that id go insane.

[stiff hare]

What if you don't lose your uc and get the rewards that way. it's better

5 second wait << getting the stufff

[hearty mason]

tbh maybe itd be better if i just bought a Royale Pass for once in my life instead of crates...
thats probably smarter and im only just realising it...

[hearty mason]

the time adds up though.
Fast.

and even if i start watching them jow and getting my things,
ive already been cheated out of $50+

[stiff hare]

Just suggesting a way so that you don't lose more. Rest is on you

[hearty mason]

well duh

im just saying what about the money i already lost

How much you wanna bet i spend like $200,
mtake a vid,
get cheated out of $200,
sjow the clip to the devs,
and nothing happens?

Like i litterally showed a clip of aimbot,
zipping around the map,
headshottung everyone including me,
and he to this day hasnt got banned.

[night cloak]

Plz pubg fix servers

Me play like hassan younas

Help me

what do you mean by fix servers

[proven bolt]

😂

[charred grail]

Do I get banned using Config

[broken fern]

Is there a weekly limit to the talent coins one player from a crew can obtain by playing matches? I am stuck at 250 and only received coins off the 7 matches. Even though i played more than 7 matches.

[night cloak]

yes

[fleet wigeon]

Suppose you knock enemy with AR and finish him with melee which weapon kill do I get ? AR or MELEE

[valid dagger]

ar

[fleet wigeon]

Ok

[broken fern]

anyone?

[bleak remnant]

When will you download PUBG birthday cakes?

[civic bone]

@PUBG MOBILE#5879
Hello dear Pubji team. My name is Hammad. I lost my personal account. I don't know why. I did not use any hack. I request you to uninstall my account to third party. My gmail [e-mail]
My pubg id.5778535436

@polar marsh

[bold tinsel]

I reached the in-game support for my e-mail to be removed, I gave all my information, but even though it was more than 1 month, I could not get a return please help

[bleak remnant]

I was waiting for 3/21 PUBG birthday cake when she get off

[night cloak]

How do i join the turkish pubg server?

Discord server*

[sick shale]

@night cloak Refer to subpoint 3.1 in #735483472432594994

[jovial wolf]

I cant join week 1 day 3 matches why is this so?? Mods

I had registered all 3 of them

[pure hill]

My id is hacked and i cant recover it because it is linked with instagram and he disabled it help me recover it

<@&481161015728406538>

help please

[vagrant forum]

Logged in with Instagram?

There is no Instagram login in-game.

[pure hill]

linked with

sorry i mean linked with

[vagrant forum]

There's Facebook, not Instagram.

[pure hill]

Yup it was linked to insta and he disabled it now i cant recover my id

when ever i try it shows you instagram id is disabled

Tell me now what should i do

[jovial wolf]

My answers...

[vagrant forum]

If that was the only social media linked to your account and if it is disabled, then your only option is try to recover the social media account. If you cannot recover that, then there's no other way to recover your game account.

[pure hill]

he disabled it

[sick shale]

It looks like you can play up to 12 matches in the week, unfortunately it wasn't mentioned in the rules.

[sleek lotus]

Im getting this too. 🙂 and yet other teams gets to play more than us

[vagrant forum]

then your only option is try to recover the social media account. If you cannot recover that, then there's no other way to recover your game account.

[pure hill]

@vagrant forum 😭 😭

this is the account

look

[heavy vortex]

Showing the skins is of no use. 🤷‍♂️

[pure hill]

no i am not showing the skins i am showing the account and it is hacked by someone

I spend too much on it

😭

[vagrant forum]

We cannot help you with account related issues here. I already told you the only possible way.

[pure hill]

So i should now forget my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic bone.

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @drifting latch.

[jovial wolf]

All the rules and phases that are mentioned there are incomplete and not understandable

Can we play week 2-3-4 also those who haven't qualified in 1

[night cloak]

Global account ban without any reason 🤔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sick shale]

Yes, ofcourse. Top 50 teams from every week will qualify to semi-finals, @jovial wolf.

Make sure to provide your feedback in #old.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @drifting latch.

[finite portal]

help, the account was linked GameСEntre but the character disappeared from there!

[sick shale]

Character? Could you elaborate please?

[night cloak]

i dont have internet on my pc but i have on my phone. i know this is not pubg related but i dont know how to fix this so if anyone knows whats the matter with my dumb pc i would be glad to know

[finite portal]

account is empty, everything disappeared from him

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[finite portal]

the game character is not on the account

[sick shale]

Take a screenshot

[finite portal]

there was a character, now he only offers to create a new one

the account was linked to Game Centre

how to return everything that was on the account

[sick shale]

Did you unlink the GameCenter, @finite portal ?

[storm flume]

Please do not use languages other than English, @vernal forge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vernal forge]

Guys i get this massage

[finite portal]

No, everything is included, at the entrance it offers to create a new character

[vernal forge]

I need support

[ebon wadi]

Hello, I’m from Germany and i mistakenly changed my server from Europe to Middle East yesterday, and i tried to get support via in game customer service but i got no help so please change my server back to Europe

[sick shale]

You must wait for the cooldown period to be over, no other way.

[ebon wadi]

60 d ?

[sick shale]

Yes

[night cloak]

It wasn’t showing the picture I was going to upload so I cancelled it now I need to wait 4 minutes 😂 I’ll post In 4

[ebon wadi]

why can’t u help

[finite portal]

and how can I return everything that was on the account👀

[night cloak]

Please don’t laugh at my kd was helping two friends push conqueror I was just there for support 😂

[mighty wing]

any info regarding this? :)

[night cloak]

2.46 kd managed to bring it up to that only

[sick shale]

And @mighty wing, no idea but it could be limited to 250 coins.

[mighty wing]

Yeah thanks i know that. i tried searching about it everywhere , couldn't find anything.

[night cloak]

I have a problem, i did my settings and when i enter the game it shows me the basic settings

[floral loom]

I have a very basic question: my crew is signed registered for the All talent championship. Once the time window opens and we pass the security check, how do we play? Is there a link to a special map or is it any map we play counts? Also if only 3 crew members are playing will it still count? Thank you!

[leaden forum]

Hi I did ace solo tpp and it tells me I'm unranked and I didn't get the title of conq can you help me please
My ID : 518759410

[sick shale]

Repair the game

[night cloak]

How?

[sick shale]

From here, select routine repair.

[night cloak]

Ok, thanks

[sick shale]

You might be unranked due to a suspicious activity was detected on your account, you'll be unranked once the security check on your account is over.

[night cloak]

can i get 3 years together title without login for 3 years?

[floral loom]

Yes

[night cloak]

ok

then i have to use vpn

🤓

[floral loom]

It’s something you get from the aniversary event page

[night cloak]

ok

[sick shale]

Click on Enter from All-Talent Championship page, then a page will appear after the security check is over with options to invite your crew members. And yes, you can play with 3 crew members.

Even 2 but I'm not sure about that.

[floral loom]

Ok ok I get it. We did all that. But then how to start the actual game. Nothing showed up. Do we just go to the menu and play any map?

Or should we have seen a “start” button somewhere to start the specific game for the championship?

We all got the message “you are already on a team”

[sick shale]

From here, An Enter tab will replace the Registered one.

[floral loom]

Yep, we saw that. We clicked it.

[sick shale]

Click on it and invite your friends after the security check. Then click on start when your friends join and it'll be matching
Game mode is Erangel/TPP, you don't have to select anything.

[floral loom]

Ahhhh

[floral loom]

So maybe because we were all in a team at the moment it didn’t work

?

That must have been it!

[sick shale]

Do you have any screenshot? Because honestly I have not participated in the event

[floral loom]

We will try again today 😂

[floral loom]

No, but it makes sense that would be the issue

Thanks for your help!

[sick shale]

Feel free to mention me when the time comes up, it could be your friends created different teams and tried to invite each others. Only 1 member is allowed to create a team for the matches.

[floral loom]

I made the crew and registered us for the championship

[sick shale]

Try again today and create only 1 team. Good luck!

[frosty pine]

Can I report a player who is hacking and pushing rank ,I have the video myself it's not a live or anything

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @frosty pine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[vocal cairn]

Hello, does anyone know how many kills i need with #1 to get qualified in crew challenge?

[night cloak]

For your information, the scoring rules for single matches are as follows,:

score of each match = Elimination points + Rank points.
Calculation of Elimination points: 1 point is gained for each player defeated.
Calculation of Rank points: No. 1 gains 15 points; No. 2 gains 12 points; No. 3 gains 10 points; No. 4 gains 8 points; No. 5 gains 6 points; No. 6 gains 4 points; No. 7 gains 2 points; and No. 8-12 gains 1 point.

[vocal cairn]

I know that already..

Thanks anyway

[floral loom]

It all depends on how other crew do!

*crews

[vocal cairn]

That's what I wanna know @floral loom

Just wondering if we should play more aggressive

[sick shale]

You can check your crew rank from All-Talent Championship page in-game, Top 50 teams from every week will qualify.

[vocal cairn]

Okay

[leaden forum]

Yesterday i was in top 100 conq, but today when i should Take the title im unranked

[hardy carbon]

Good afternoon, my account was banned by mistake on the way, since I don't use any Cheats and software, I spend a lot of money on skins and it makes no sense for me to use any Cheats and software, go to the game 523033813

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy carbon.

[sick shale]

As I said, you will get it when the security check is over, be patient.

[valid void]

Hello Soldier,

Thank you for reaching out to us!

We understand your concern regarding your account hack and we have gone through your concern on the other ticket #38444448 and we have requested you for some details, can you please respond to the previous ticket.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Vinn K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

What they mean

?

Please someone explain to me

[night cloak]

I accidentally joined the weekly match how do I leave?

.

[sick shale]

I don't think you can leave if the team was created.

[night cloak]

What

I don’t want to participate

Anymore

[sick shale]

Leave the match?

[night cloak]

I mean

all talent championship

There’s 1 minute left

How do I leave

[safe crypt]

Hello, here is my game id 5493392964, I was banned just like that, although I have no third-party programs or anything else, it happened on March 28, somewhere at 15:01, please review the ban and unban my account I played pubg for a very long time and I don't want to lose my account just like that my nickname ๛KBRヅSULTAN

Здравствуйте, вот мой игровой id 5493392964 ,меня забанили просто так хотя у меня нет ни посторонних программ ни чего либо другого это произошло 28 марта где то в 15:01, прошу пересмотреть бан и разбанить аккаунт, я очень долго играл в пабг и не хочется лишаться аккаунта просто так мой Ник ๛KBRヅSULTAN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe crypt.

[valid void]

please answer me , any one can help to tell me what they want ao say##

[night cloak]

How may i help ?

[valid void]

Hello Soldier,

Thank you for reaching out to us!

We understand your concern regarding your account hack and we have gone through your concern on the other ticket #38444448 and we have requested you for some details, can you please respond to the previous ticket.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Vinn K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

I have received this from the company what they mean

They closed the conversation I can't write to them now

[lunar radish]

Trying to remove someone for crew : I got a msg saying the crew is locked

[valid void]

What should I do

[lunar radish]

How to unlock it

[night cloak]

I think you cannot bcause the event has started ?

[lunar radish]

No I removed someone then added another

[tawdry fable]

How to report Youtube stream? If streamer is promoting cheats

[valid void]

🙄

You talk to me?

[night cloak]

unfortunatly you may wait for further information from in-game costumer service

[rigid pebble]

Why we can’t join ?? Is there is a limit of weekly matches ?

[chrome cypress]

My account got 3 banned till now bcz of 3rd party app , 1 day , 3 days , 7 days so my next ban will be 10 years or what ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome cypress.

[night cloak]

You can play 18 matches a week, 6 per day and the best 6 games will be counted.

[valid void]

How they will send to me , they closed the conversation

[unborn terrace]

can anyone explain?

[night cloak]

They will contact you personally as soon as they find out the issue related to your account for further information feel free to look at faq 5.4 in #faq chaneel.

[lunar radish]

Trying to remove someone for crew : I got a msg saying the crew is locked
How to unlock it ?!

[night cloak]

Weekly participation of matches have been reached. You can play 18 matches a week, 6 per day and the best 6 games will be counted.

[rigid pebble]

We played just 12 and now they said that we riched the limit of weeks maches ?

[unborn terrace]

Ohhh btw thx for the info

[unborn terrace]

Ya me too

[night cloak]

According for my information i think it is 18 if you be patient i will check again so i can assist you more sir\miss

[opaque fable]

hello what does this mean? "Daily match limit reached"

[rigid pebble]

Bro i know that you are not responsible about those bugs
But you have contacts with those who are responsible so you have to tell them that

And you have to know that some regions changed the time zones last night according Europe

[night cloak]

It means you have reached weekly participation lf playing matches you may wait until next week for further participations.

[rigid pebble]

But bro its starting 2 days ago how can we play 18 matches in 2 days

6 matches a day

It means 12

So this is day 3

[night cloak]

So the limit is 12 matches?

[rigid pebble]

This msg is not necessary

Cause there is 3 days with 6 matches its 18

Why this msg is like a dor in whole way is not working for nothing

[night cloak]

You can play 18 matches a week, 6 per day and at the end of the week the best 6 games will be counted.

[night cloak]

Feel free to fill a file in #old

[warped trail]

We r playing crew challenge

We r top 53

We unable to enter the match

Hacker came to our crew and hacked everything

Please help

We cant

Play

[storm flume]

Please contact the customer service for further assistance, @warped trail.

[warped trail]

We played only14

Matches

[austere fog]

hello i have a question someone is trying to hack into my account he keeps disconecting me and trying to log on i chaged my pass word and hes still getting in what do i do

[rigid pebble]

Yeh bro but now we are wasting time and matches

[night cloak]

@warped trail What server you're playing atc on?

[sick shale]

@night cloak No advertising

[warped trail]

We r playing in asia

[night cloak]

India

[reef oyster]

If I text in clan chat, and check the message next time I open the game it is vanished. Why does it vanishes?

[night cloak]

unfortunatly we cannot help with hack account related issues feel free to contact in-game costumer service

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @reef oyster. You can also submit a report in #old in compliance with the channel's pinned instructions.

[austere fog]

where is that at

[warped trail]

Please help

[austere fog]

i reported the issuse and they basically asked me if im having trouble buying uc

[sick shale]

@warped trail What's the problem?

[warped trail]

We r unable to enter match in creew challenge bro .! Its day 3 and saying limit reached

We can play 18 matches

But we played only 12 match

Rest match we r unavle to enter

And a hacker joined our crew

[sick shale]

I think the limit is 12, unfortunately that wasn't mentioned in the rules.

[night cloak]

Feel free to check faq 5.4 in #faq chaneel for further information

[warped trail]

Yes bro

Now its showing day 3 28 minutes left to enter

[sick shale]

Can you join it?

[warped trail]

Its showing something like this...! Bro we r in rank 53 only 1 point for top 50 in crew challenge asia

Earlier it showed this at 7:30 pm

In asia

[sick shale]

@warped trail Register for the next week if you're not eligible to advance. Looks like you can't play more matches in this week.

[austere fog]

I think that’s the guy that’s hacking me

[warped trail]

Why😞😞😒

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @austere fog. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[limpid spruce]

@celest shadow help me with this..

[celest shadow]

Hello, @limpid spruce. How can we help you?

[dawn finch]

How to get ultra HD graphics? I have samsung s 20 ?

[limpid spruce]

I recorded a video of the server glitch issue but I can’t send it here

[celest shadow]

If your device supports the graphical option, then you will be able to enable it from Settings > Graphics, @dawn finch.

[celest shadow]

You can search the screen recording from your gallery, select share, then select Discord and select the #questions channel.

[dawn finch]

Some of my friends have it with same phone with exynos for my say coming soon

[limpid spruce]

@celest shadow I mean the file exceeds the limit.

[celest shadow]

Feel free to upload it to YouTube and send the video to my direct messages, @limpid spruce.

[limpid spruce]

Ok just I will dm u

[celest shadow]

Are you sure your friends own the Exynos variant of Samsung S20 and not the Snapdragon? If the game displays coming soon upon selecting the graphics option, then please be patient until it is available for your device.

[dawn finch]

Yes I'm sure. It's say like that 2 years now 😅

[celest shadow]

The Samsung Galaxy S20 came out on 2020, it has not been 2 years.

[limpid spruce]

@celest shadow Kindly check your inbox.

[dawn finch]

Yeah can be 😅 anyway it's a year right I will wait another year not a problem

[celest shadow]

Thank you for your understanding.

[rigid pebble]

Same 2end match

[night cloak]

It seems like 12 matches is the limit even though you can register in 3 days, you only allowed to play 12 matches.

[wispy veldt]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5512634999

The name of the account user mrهتلرh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy veldt.

[rigid pebble]

Ok bro but why this is not written in the rulebook 😂 you didn’t write how many maches we can play and how maches a day

This necessary to wrote there

[night cloak]

feel free to contact in-game costumer service or give a feedback in #old

[rigid pebble]

<@&481161015728406538> You have to report that to Pubgmobile

You didn’t write that we are allowed to play just 12 matches each week

[sick shale]

You can report it in #old. Don't mention Moderator role please.

[rigid pebble]

@sick shale you are here workin for Pubgmobile to help player’s bro don’t tell me that im disturbing

I have rights like you ,

And if the mention there i can use it when i want

[sick shale]

Oh sorry, but Moderator role is mentionable for emergencies in this server only.

[rigid pebble]

And this is emergency

[sick shale]

Not in this server. Please again, you send feedback and reports in #old.

We (Staff members of this server) are not affiliated with Tencent Games. You may refer to this message for further information:
#community-news message

[rigid pebble]

@sick shale it’s channel not server bro 👌 you have to use the right words

[sick shale]

This isn't emergency related to this server, so please don't mention it. Thank you!

[rigid pebble]

@sick shale Guys, this is your work, do not talk as if you wish us

[peak tartan]

I don't know why Brendan Greene created a game only for good device

[night cloak]

feel free to discuess this in #pubg-mobile

[peak tartan]

Feel free

[steep pendant]

Why was it moved one hour forward?

[peak tartan]

Pubg a mor Fur game

[olive dove]

The proper way to handle your request is by sending your feedback to this channel #old .
Community team check this channel periodically and forward those feedback/reports to the operation team. Thank you for your understanding.

[olive dove]

Daylight saving.

[peak tartan]

I am going to uninstall pubg

CODM is better than pubg mobile

[steep pendant]

Ok thanks

[olive dove]

Thank you for your feedback, make sure to state your opinion in #old .

[olive dove]

No problem, good luck!

[night cloak]

Hi. I'm playing crew challenge. I was getting crew points after matches but now I'm not getting any points. Is there any limit of these points?

[brave axle]

Can someone help me my game is lagging like hell

[night cloak]

You may refer to faq 4.7 in #faq chaneel

[night cloak]

Unfortunatly we have been recieving a lot of messages similar to yours from dear players. the dev team are working on the isseue they will fix it as soon as possible. for further assistant you may contact in-game costumer service or fill a file in #old @willow briar

@night cloak thank you so much.

[night cloak]

Your welcome. good luck!

[willow briar]

@night cloak we are playing crew challenge yet we are not able to finish the achievement related to crew challenge. why ?

[brave axle]

Tried them already I reinstalled it yesterday

[wicked birch]

سلام عليكم

[naive mantle]

Help me plase

[storm flume]

Please do not use languages other than English, @wicked birch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @wicked birch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

When we will get 100 crew points for registration for crew?

[naive mantle]

Is it possible to participate in the talent championship with ipad

[storm flume]

Please do not use languages other than English, @wicked birch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Sir\miss look at the message above

[storm flume]

Please do not use languages other than English, @wicked birch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@wicked birch You can't change your country if the account is registered in EEA region and use English only please.

[willow briar]

@night cloak can u please tag me to the message u r referring to

[naive mantle]

@sick shale

[sick shale]

Yes, it's possible.

[naive mantle]

@sick shale ok thank you bro.

[buoyant oxide]

how to report Verbal abuse Language?

[night cloak]

@sick shale can you please tell ?

[sick shale]

Through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, .@buoyant oxide.

[sick shale]

Talent coins.