questions

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @upbeat portal. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Is there any way to change server without waiting 2 months?

[hidden creek]

How to find registration date? I used date in link achievement and google play linked date still doesnt match.

[hallow gulch]

Nope.

[night cloak]

[hallow gulch]

What was the first social you've linked ?

[hidden creek]

Google Play, but CS said still doesn't match

[tall pier]

help please, my account was banned after the public I am registered for official tournaments where substitutions cannot be made I did not use third-party software, bugs, etc.
ID: 5331073749

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall pier.

[hallow gulch]

Make sure you've provided the correct date of your google account, if CS says it's wrong then it surely is. If anything, the achievement's date should be fine. Look into it, should be something off.

[queen blaze]

My gamil account hack please unlike my gamil account

[hallow gulch]

Refer to subpoint 2.8 in #faq.

[silver oasis]

Hello there,

The game I played as ZHRYUMRUK last week was suddenly closed and started me as a new player.

Can you help me on the topic.

Help

[vital osprey]

Any update on this shot registration? It’s been like 10 days. Shouldn’t have to wait weeks for simple things to be fixed cmon devs

[radiant plume]

Hello PUBG MOBILE I am one of the PUBG mobile players and I did not remember one day that I violated your policies, except that I was surprised when I entered my game and found a message telling me that your account has been banned for 10 years. I have not violated the laws and policies of PUBG Mobile so that my account is banned. My account is as soon as possible. Otherwise, I will post on all social media platforms and tell them that PUBG has attended my account regardless. I hope you can understand what I mean, and this special hand is in my account (6805768873). Thank you for your understanding of the matter and I hope that you will respond to my message as soon as possible.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant plume.

[hot oxide]

5292745580فق الحظر

[storm flume]

Please do not use languages other than English, @molten elk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[molten elk]

please help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @molten elk. Remember to read through #faq before asking questions in the support channels.

[warm pilot]

hey

so i reported a hacker

and he got banned thankfully

but i didn't get my B@N Pan achievement?

@vagrant forum why am i getting muted again and again

👀

[vagrant forum]

You won't get muted now. That's our auto-response bot for players inquiring about their account suspensions.

As for your query, did you receive a feedback mail when the player got banned?

[toxic jasper]

Hello PUBG MOBILE. I have the pleasure to help me. The problem is that I cannot access my account on PUBG MOBILE because my other device has been registered with the latest version and therefore I cannot access the latest version on my iPad 7 tablet device. Please help

[warm pilot]

no i didn't

but he's banned

[vagrant forum]

That's the reason, then. The requirement for the achievement is to receive a feedback mail when the reported player is banned. If you do not receive that mail, the achievement criteria isn't met and it won't be completed.

[storm flume]

Please contact the customer service for further assistance, @toxic jasper.

[warm pilot]

yea but

[night cloak]

I am really un happy
Hacker have hacked my account twitter he is not letting me unlink my twitter
I want to unlink my twitter from my id instantly
I need help

[warm pilot]

why didn't I get?

[night cloak]

Coustomer service is not replying to me and i need help

[toxic jasper]

Hello PUBG MOBILE. I have the pleasure to help me. The problem is that I cannot access my account on PUBG MOBILE because my other device has been registered with the latest version and therefore I cannot access the latest version on my iPad 7 tablet device. Please help

[storm flume]

Please contact the customer service for further assistance, @toxic jasper.

Please refer to subpoint 5.5 in #faq for further information, @night cloak.

[vagrant forum]

@warm pilot, a bug perhaps. Feel free to drop a report in #old explaining what happened and include the following details in your message:
▫️ In-game Numeric ID
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[warm pilot]

my IGN or hackers?

[vagrant forum]

Yours.

[warm pilot]

ok

[rapid valley]

Hello, I have a question about the Airplane, why does it do damage when it is seen in pc pubg, it does not do damage when it is seen

[onyx dagger]

What do you mean?

[rare stump]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5306431484

The name of the account use YEHIATUBE

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare stump.

Please refer to the private message from @polar marsh for further information, @silent monolith.

[night cloak]

Hello Guys i have a Big Poblem i play to conqueror and my Rank now is maybe 4.800 in Europa i make a mistake and change to Middle East but i dont play in middle east

so how i can go back to server Europa ?

[onyx dagger]

You should've been careful with those settings.

[night cloak]

Player ID: 547516449 Name intPATRON

[sick shale]

You must wait for the cooldown period to be over.

[night cloak]

I hope that you will help me further I thank you in advance

[somber fable]

@storm flume @polar marsh Sir we haven't got any confirmation email of registering into the PMCC BD 2021.... We are so tensed... 🥲🥲

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[raven fog]

How to solve unranked problem I face this problem sins 5 days please help

[onyx dagger]

Your Game account level, @raven fog?

[onyx dagger]

You must wait for the cooldown period to be over.
Sadly, this is the only way.

[raven fog]

Account level 73 above

5296715451 please solve unranked problem I’m feeling demotivated

[uncut crag]

R u buying?

[raven fog]

No my own account sins I’m starting playing PUBG

[onyx dagger]

You have to reach Ace, @raven fog.

[raven fog]

Ok i do today

[celest shadow]

Please join the PUBG MOBILE Pakistan Discord server for further assistance in regards to the PUBG MOBILE Campus Challenge. You can find the invitation link on subpoint 3.1 of our #735483472432594994.

[onyx dagger]

Once you reach ace, all you have to do is to wait patiently for the refresh, which happens at 00:20 UTC everyday, @raven fog.

[raven fog]

Can I get conqueror because my current rank is 58 In Asia duo fpp but PUBG not showing my rank

[sick shale]

@raven fog You're unranked because of a suspicious activity was found on your account, once the investigation process ends , you will be ranked. Contact customer service for further assistance please.

[raven fog]

Customer service can’t replying properly and I face this problem last 6 days

[raven fog]

How much more time to end this process

[sick shale]

No information, be patient.

[storm flume]

Please do not use languages other than English, @dark trellis. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Yesterday I accidentally changed the server to Japan and Korea, and now I cannot play calmly because my game lags. I tried to write to the technical support for the game, but unfortunately it could not help me in any way, I ask you to solve this problem and give me the opportunity to change the server in the near future.
My ID: 5340241965

[dark trellis]

Who is Account seller here

[sick shale]

@dark trellis Selling accounts is against PUBG MOBILE's terms of service, don't ask for this again please.

[toxic jasper]

Helps

[night cloak]

Help me

[sick shale]

@toxic jasper Try re-installing the game.

[dark trellis]

When will pubg get unban in India

[storm flume]

Please refer to this channel's pinned messages for further information, @dark trellis:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

You will have to wait for the cooldown period to be over.

[toxic jasper]

Hello PUBG MOBILE. I have the pleasure to help me. The problem is that I cannot access my account on PUBG MOBILE because my other device has been registered with the latest version and therefore I cannot access the latest version on my iPad 7 tablet device. Please help

[night cloak]

60 days is very long, I can't wait that long

[toxic jasper]

@Rebel
Hello PUBG MOBILE. I have the pleasure to help me. The problem is that I cannot access my account on PUBG MOBILE because my other device has been registered with the latest version and therefore I cannot access the latest version on my iPad 7 tablet device. Please help

[sick shale]

@dark trellis Begging isn't allowed, Go through #735483472432594994 before participating in the server please.

@toxic jasper As I told you, try reinstalling the game.

It worked for my friend few hours ago

[toxic jasper]

The technical support in the game closes the conversation and I cannot explain the problem

[dark trellis]

Today I got 300 uc from Bonus challenge 😃

[storm flume]

Please avoid going off-topic, @dark trellis. You may have unrelated conversations in #chat.

[toxic jasper]

Do you have any idea about an update date?

[sick shale]

No

[nocturne crane]

On my uc packages it’s say return exclusive Upto 6000? What does this mean?

[sick shale]

@dark trellis Move to a discussion channel if you don't require assistance.

[nocturne crane]

If I buy same pack over and over I get double until 3000 purchased?

[dark trellis]

No

[nocturne crane]

Please explain what this means

[dark trellis]

There is a change that you get upto 3000 uc on your purchase

It depends on your luck

[toxic jasper]

@storm flume help me :(

[silent sorrel]

hello i a having issues loging in to my account it says "failed log in" try again later but i have tried all the things on #faq and i it still is not working can anyone help me ?

[nocturne crane]

Ohh okay ty

[sick shale]

It means you will receive extra UC but it's not guaranteed. Depends on your luck

[onyx dagger]

Update date for the game, @toxic jasper?

[queen blaze]

Hello pubg mobile My gamil account hack please my I'd remove gamil account

[clear spindle]

Apologize for the delay in informing, the title has been revoked and I may not be able to share what are the other actions taken.

[dark trellis]

I explained the same thing

[nocturne crane]

Ty

[toxic jasper]

Yas

[nocturne crane]

I understand now

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @queen blaze.

[dark trellis]

Is there any way to unban banned account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark trellis.

[toxic jasper]

@onyx dagger yas

[storm flume]

We currently do not have a specific release date for the upcoming update, @toxic jasper. Once we do, we will publish further information in #news.

[toxic jasper]

@storm flume @polar marsh
Well, I want a solution, please. My account is not hacked and I can prove that the problem is correct. I logged in through my other device. I just want to retrieve the current version and I spoke with technical support, but the conversation is closed and I cannot explain the problem

[onyx dagger]

When the bot provides different suggestions, you may reply with No, nothing helped, and then state the issue, @toxic jasper.

[toxic jasper]

Ok I will try

[onyx dagger]

Alright then.

[night cloak]

Someone has a code ?

Not happy3rd

[toxic jasper]

@onyx dagger
Is it possible to solve the problem without waiting for an update ?? How much success rate

[night cloak]

@dark trellis

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @queen blaze. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

happy3rdbirthday | droptheb3ats

[night cloak]

Ty man

[queen blaze]

Hello pubg mobile My gamil account hack please unlike my gamil account

[onyx dagger]

Only they (Customer Service in-game) can help you with Account related issues, as we cannot do much about those here, on Discord.

[storm flume]

Please contact the customer service for further assistance, @queen blaze.

[silent sorrel]

Hello i am having difficulty trying to log into my account i have done everything on #faq but it hasent helped i haven been log out of my account for a few months now @silent sorrel been trying to reach @polar marsh or anyone who can help and no i am not banned or suspended

[toxic jasper]

How can I cancel the internal electronic link since I do not have shipping pictures because I purchased the account

[storm flume]

Please contact the customer service for further assistance, @silent sorrel.

[onyx dagger]

You know that it buying of Accounts is against the PUBGM ToS.

[silent sorrel]

@storm flume i have tried and nothing works and i was even in the IT group but my conversation did not get the attention from the IT team

[toxic jasper]

No I don't know

Sorry

[onyx dagger]

🤷

[onyx dagger]

Did they respond?

(In-Game customer service).

[queen blaze]

No reply costomer serive

[onyx dagger]

You have purchased the game account, which is against the PUBGM ToS.

[toxic jasper]

@onyx dagger
Well, how can I communicate with the technical support employee directly. Please, brother. Help me. I swear by God that my account is not hacked. I just entered from another device on my account and this appeared to me when I logged into the same account from the iPad

[night cloak]

Please tell me in dm I'm not telling to anyone please

[clear spindle]

The one I mentioned is the only thing I can share, rest are confidential.

[clear spindle]

Try reinstalling the game. You can contact the in game customer service from the login page [ HELP ] for further assistance.

[silent sorrel]

@onyx dagger no the IT team did not respond while i was in the Group for countless weeks

[clear spindle]

Do you have other social media as the login method?

[toxic jasper]

Ok I'm trying

[silent sorrel]

@clear spindle no i only have Gmail

[toxic jasper]

Thinks

[night cloak]

Ok no problem

[clear spindle]

As in email linked option?

[silent sorrel]

@onyx dagger @clear spindle i am able to log into threw other devices but not through my iPhone the only thing my account is Linked to is Email

[mild talon]

Can I use a mouse and keyboard to play on the mobile?

[clear spindle]

If you're able to login with other device, I'll suggest you to link with a social media( Facebook or Twitter ) so that you can use that method for logging in, @silent sorrel.

No, @mild talon.

You can use an emulator( http://gameloop.com/ ) to play on PC.

[unkempt python]

Hello there, any mods available to help and guide me with an issue?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unkempt python. Remember to read through #faq before asking questions in the support channels.

[silent sorrel]

@clear spindle i am not able to link it on other devices eight er i tried that too

[mild talon]

gameloop its bad i have a problem

[storm flume]

You can now access #emulator-chat and #emulator-support, @mild talon. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

What's the error showing when linking ?

[silent sorrel]

just says failed

[clear spindle]

Can I have a screenshot?

[rigid badge]

Where can I see the leaderboards for terminator etc.?

[unkempt python]

Hello, I need some guide with an issue.
My friend has his account linked to his twitter account. Somehow like 12 hours ago, someone got his twitter acc login credentials and got into his PUBGM account.
Unfortunately, my friend only had the account linked with twitter and that anonymous dude linked a gmail and a facebook account as well. Whenever my friend tries to log into his account, the stalker logs him out and stays in, not allowing him to play or ever get the chance to contact the tech support in-game.

How should we deal with this to get his account back?

[amber dagger]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id:5799761849‪
The name of the account user:父MrKHOLIO父

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber dagger.

[storm flume]

Please contact the customer service for further assistance, @unkempt python.

[tame creek]

Hi, my friend just sender me the elite pass but I already have it. What can happen now? Is there any way for him to get his money back ?

Sended*

[silent sorrel]

@clear spindle i just sent the picture

[clear spindle]

Try doing a routine repair ( Settings > Logout > Repair > Routine Repair ).

[silent sorrel]

i tried that as well did not do anything

[clear spindle]

That will turn to RP points. There's no way to get the money back.

[tame creek]

It didn't . I just collected his gift

Oh. Nevermind

Just saw the inventory.😆

[versed scarab]

can you help me!! the account closed due to an gfxapp
id 5181952775

[clear spindle]

That's unfortunate, Can you contact the in game customer service related to this issue and try to login after 2 or 3 days.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @versed scarab.

[knotty ocean]

Hello, my account was blocked for ten years by mistake, and my account was hacked. I wanted to ban it for a week. I was surprised by a ban for ten years, and now I want to restore my account. Please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty ocean.

[silent sorrel]

@clear spindle i have tried its been almost 2 months

[clear spindle]

@silent sorrel

[raven fog]

How to solve this problem guys please help me

[silent sorrel]

@clear spindle ive been trying every 2-4 days

[somber wing]

How many cheaters squad fpp europe??

😢

[clear spindle]

Refer #faq 3.14.

[raven fog]

What

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @somber wing. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[clear spindle]

Read the #faq sub point 3.14

[silent sorrel]

so is there anything els i can do to get my account back @clear spindle ?

[bright violet]

Please please stop hackers , now hackers use file to hack the game they replace or add a small size of file on data folder to hack the game like No recoil, no grass, 9FPS,magicbullet and etc please stop those kinds of hackers they are increasing day by day this is not fair 🥺😭

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @bright violet. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[queen blaze]

Hello pubg mobile my gamil account hack please unlike my gamil account

[clear spindle]

The one I mentioned is the only way.

[storm flume]

Please contact the customer service for further assistance, @queen blaze.

[subtle tinsel]

Hi
My account was hacked
And I banned my account myself because the account was stolen
I contacted the support from the game and he asked me for pictures of the purchases. The account is for the game and certain months, and I brought evidence for him and the date of linking the account, but I did not benefit from something sitting that says the system’s monitoring is cheating and I did not cheat or give me a link to change the account e-mail.
ID: 5291188036
A solution to the problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @subtle tinsel.

[queen blaze]

No reply costomer serive

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @queen blaze.

[cursive pulsar]

This image is taken from a yt video. Why don't I see this option when I play game?

[nocturne crane]

Where is fastest way to level up Andy?

[rocky hatch]

Hello please help me. Im using ipad pro 2020, and whenever i use MIC in game, the game just disables my earphones and the sound comes through speakers, please help me

[mild talon]

Can I play with a mouse and a control panel on the phone?

[hallow gulch]

Uh no.

[hallow gulch]

Make sure you have your headset's mic enabled, if so please try a routine repair.

[cursive pulsar]

@hallow gulch help me pls

[rocky hatch]

@hallow gulch what is headset mic enabled and how can

[mild talon]

I play with my friends who are using a phone simulator versus a difficult one

[rocky hatch]

pls helkp

[onyx dagger]

Phone simulator?

[hallow gulch]

I do not have that, so i have no idea. Wait for someone to assist you.

[onyx dagger]

You can play PUBG MOBILE on Emulator.

[hallow gulch]

Then join them on emualtor.

[rocky hatch]

pls pixel how can i enable and fix my problem for ipad pro

i never can hear my team mate and talk at same time

[hallow gulch]

using such is not allowed as it gives you an unfair advantage over mobile players.

[hallow gulch]

Via your sound settings, on your device.

[mild talon]

I have a problem in the emualtor.

[hallow gulch]

Unless you're using earphones

[storm flume]

You can now access #emulator-chat and #emulator-support, @mild talon. Revert this at any time by sending .emulator in #481204134859505684.

[cursive pulsar]

thx PIXEL

[onyx dagger]

You may move to #emulator-support for issues related to Emulator, @mild talon.

[rocky hatch]

@hallow gulch im using earbuds

i can never play the game properly (

😦

[hallow gulch]

Try a routine repair, via your login page when you first start the game.

[summer ermine]

@vagrant forum Hello bro, I didn't get any email after registration. (PMCC BD) @hallow gulch

[still hatch]

Please I have a problem

[hallow gulch]

Go ahead

[rocky hatch]

i have redownload the game

and have not fix

[onyx dagger]

Please join the PUBG MOBILE Pakistan Discord server for further assistance in regards to the PUBG MOBILE Campus Challenge. You can find the invitation link on subpoint 3.1 of our #735483472432594994, @summer ermine.

[hallow gulch]

Did you try using different buds ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @still hatch. Remember to read through #faq before asking questions in the support channels.

[rocky hatch]

yes

i have bought 3 ear buds

all wired

all have same problems

[still hatch]

I bought 600 uc and I don't get it

[onyx dagger]

From where did you buy the UC?

[rocky hatch]

pls help me

i just want to talk and lisetn at same time

[still hatch]

@storm flume I bought 600 uc and don't get it please help

[onyx dagger]

From where did you buy the UC, @still hatch?

[hallow gulch]

I would assist you with your sound settings, but I'm an android user. Try a routine repair, if it didn't work then it has something to do with the device.

[still hatch]

From the game

[rocky hatch]

pls

many people have ipad pro

and not have this problems

[onyx dagger]

Oh. Well, try waiting for 24 hours, @still hatch.

[hallow gulch]

With your device specifically.

[onyx dagger]

If you still didn't receive it, you may contact Customer Service in-game.

[rocky hatch]

r u sure because i messaged apple support an d they say nothing is wrong with device

[robust atlas]

can i change server before 60 days?

[still hatch]

Ok wait for 24 hours and I will get it

[onyx dagger]

@night cloak might be able to assist you with your issue, @rocky hatch.

Sadly, it is not possible, @robust atlas.

[onyx dagger]

Alright then.

[rocky hatch]

@night cloak pls help me

[onyx dagger]

And if you didn't,

You may contact Customer Service in-game.

[summer ermine]

@hallow gulch I am from Bangladesh region

[onyx dagger]

Please join the PUBG MOBILE Pakistan Discord server for further assistance in regards to the PUBG MOBILE Campus Challenge. You can find the invitation link on subpoint 3.1 of our #735483472432594994, @summer ermine.
I hope you did see this.

[rocky hatch]

please anyone help me i really apprecite

[onyx dagger]

Kindly be patient.

[narrow wave]

Alguien me puede ayudar a abrir un ticket para exponer un caso?

[storm flume]

Please do not use languages other than English, @narrow wave. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[narrow wave]

Can someone help me create a ticket to expose a case?

[sick shale]

What case?

[narrow wave]

I need help to get my account

[night cloak]

I am really un happy
Hacker have hacked my account twitter he is not letting me unlink my twitter
I want to unlink my twitter from my id instantly
I need help
Coustomer services are not replying

[sick shale]

What happened to your account?

[night cloak]

Hacker hacked my acc and is not letting my account get unlinked

[sick shale]

Contact customer service and follow the conversation below, in order to unlink the hacked social media account.

[cursive raptor]

Hello good day i need help about about my account

[sick shale]

I would like to recommend to contact Twitter support and recover it.

[cursive raptor]

@sick shale sir i bought 1500 uc and then i requested it back wrong from pubg

Now when i buy uc

[narrow wave]

I've always had Twitter linked to my PUBG Mobile account and on Saturday. someone went into my account and linked to another social network, Facebook, and also email, and now he takes me out of the game

[cursive raptor]

@sick shale now when i buy uc pubg takes it itself

@sick shale i think im in dept for pubg

[languid gust]

anyone know how to turn on do not disturb in pubg mobile

[sick shale]

Force refund isn't allowed.

[sick shale]

It's available for specific regions.

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @narrow wave.

[cursive raptor]

I didint know about it so i must pay 1500 uc back to pubg ?

[sick shale]

Any purchased UC from now on will be deducted until the refunded price is compensated.

[cursive raptor]

Thank you very much

[cursive raptor]

No ban for account yes ?

[sick shale]

There is actually a high risk of account suspension if you do that again.

[narrow wave]

@sick shale But I didn't miss my access, someone entered my account and I linked a Facebook, and I also took care of my email space to link it. I need help. why don't I don't want to lose my account? I've spent a lot of money and I need help

[sick shale]

Only customer service can help with account related issues, @narrow wave.

[languid gust]

is there a list of regions that yave it

[sick shale]

A list? No. But my friend is from Japan and he has this feature.

[narrow wave]

@sick shale I wrote them and sent proofs but they don't answer me

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @narrow wave.

[narrow wave]

@sick shale Please, I beg you to help me generate a ticket to expose my case. I have proof of my problem, and I can check what they ask me to do, but I don't want to lose my account. do you have to do something, please?

[plain light]

hi i have a problem i want to change my password of my account but i didn’t receive any code in the gmail why this ??

[sick shale]

We (Moderators of this server) can't help with account related issues, Refer to thid message please:
#questions message

[gusty cairn]

I am getting a message saying account has been logged with a newer version of the game please update to the newest version.

[sick shale]

Try reinstalling

[gusty cairn]

Ok. Thx

[quaint aspen]

Why my account was panded

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint aspen.

[obtuse wraith]

Hey Pubg!

My account is ranked in Europe server ACE 14 STARS star since the begging of the season 18 PUBG has taken off my account and many other players from the to 10 Rank. Its been 1 week now. When will all the accounts be back to the rank. Its unfair

Thanks

[cyan ravine]

Question about the bee All Talent Championship @polar marsh

[obtuse wraith]

I am spending hours on my account to keep it up on SQUAD EUROPE SERVER then i see no point of that as pubg took of my account from the rank for no reasons.
Not just me many other Youtubers challenging eachother are out of the rank knowing that they are now more than 15 ⭐ ACE

WHY AND WHEN?

[carmine acorn]

Im getting banned for no reason and i dont know what i got banned for

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine acorn.

[obtuse wraith]

Anybody can infrom me and explain to me my issue please

[sick shale]

You might be unranked due a suspicious activity detected on your account, You will be ranked again once the investigation process ends.
Contact customer service for further assistance please.

[obtuse wraith]

It happened with other player last seasons. I know they are checking my account but when will they finish!

[signal oxide]

i got banned when i woke up and i didn't did anything cheat or something like that im playing emulator game loop 4.4 and im new in emulator so now im so sad becuase i banned in the first season and my kd is 2.80 in the last season so i hope any one help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal oxide.

[sick shale]

I have no idea about the remaining time, try contacting customer service.

[gilded oak]

I get both minus and plus for the same game. What is the reason for this?

Help

[night cloak]

new redemption codes?

[gilded oak]

???????????????

How can I get both plus and minus points for a match in the game? someone explain it

[lilac parcel]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5455650029

The name of the account user 『YG丨Wãléd

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lilac parcel.

[midnight merlin]

.

invite

!invie

!invite

[night cloak]

@midnight merlin #481204134859505684

[midnight merlin]

how invite bot PUBG MOBILE

@night cloak

[versed sonnet]

Internet (all bots, @polar marsh is a specific bot, not able to invite trough the internet.)

[silver oasis]

@polar marsh

[midnight merlin]

how invite bot PUBG MOBILE

@merry sandal

@celest shadow

[versed sonnet]

@midnight merlin please don’t mention randomly.

[midnight merlin]

how invite bot PUBG MOBILE

@polar marsh

[celest shadow]

The @polar marsh bot cannot be invited to any other Discord servers because it is exclusive to this server only, @midnight merlin.

[midnight merlin]

ok

[dim oracle]

my account was lost for no reason at seven kd 2.33.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim oracle.

[night cloak]

I want info about all talent championship
How many matches are taken in one day
Or week ?

[woeful swift]

Help me plz

[rugged atlas]

@night cloak all information regarding this available in game

[night cloak]

@rugged atlas per day how many match not mentioned u know tell me directly

[toxic jasper]

@polar marsh Is it possible to solve the problem, raise the latest issue through technical support in the game? Without waiting for an update ?? How much success rate

[silver wing]

https://youtu.be/39-vrCl2edc

[toxic jasper]

@polar marsh

[sick shale]

@silver wing Report them in-game please.

@toxic jasper Did you try to re-install the game?

[cursive pulsar]

just want to know that why is this option not appearing for me?

[silver wing]

Allied cheaters.Dl 5243623318

https://youtu.be/39-vrCl2edc

[cursive pulsar]

@silver wing report cheaters at #cheater-reports

[toxic jasper]

@Rebel#0434 yes 🥺

[toxic jasper]

I tried a lot and it didn't work

[rugged atlas]

@night cloak you'll get to know about it wait for it

It can be 2 or 4

Per day

[toxic jasper]

.

[rugged atlas]

@toxic jasper ?

[toxic jasper]

What

[rugged atlas]

State your issue

[toxic jasper]

The problem is that I cannot access my account on PUBG Mobile because my other device has been registered with the latest version and therefore I cannot access the latest version through my tablet device, iPad 7. Please help

[rugged atlas]

Are you from India

[night cloak]

It is not possible, unfortunately, @toxic jasper.

[toxic jasper]

I can prove it

[toxic jasper]

No one hacked my account, rather I tampered with files through my Android phone, and I didn't know how to fix something wrong with it.

😓😓☹

[night cloak]

@toxic jasper Such things are unfortunately not possible. Feel free to contact the customer service in-game to see what they think. But you are very likely going to be rejected.

[toxic jasper]

Well, what is the solution? What should I do?

[toxic jasper]

@anas1212 Such things are unfortunately not possible. Feel free to contact the customer service in-game to see what they think. But you are very likely going to be rejected.

[night cloak]

You are free to play the game on the phone, and create a new account to play on your iOS device or computer.

[toxic jasper]

My account is old and it contains 15 advanced weapons. Please give me a solution

[night cloak]

What is that supposed to mean? I can't delete my own account?

Cosmetics does not, anyway, give you any advantages when it comes to account issues, @toxic jasper. This is not a customer service. I’m just giving you information. Feel free to contact the customer service via in-game to learn more.

[toxic jasper]

I understand and thank you, but the customer service does not discuss with me like you how to contact them directly

[night cloak]

@toxic jasper You cannot. It is either that or no support.

[toxic jasper]

😓🥺🥺😞

[night cloak]

@night cloak hey do you know why I don't have the delete account option in my settings?

[toxic jasper]

Ok

Thank you pro

[night cloak]

@night cloak The delete account option is not available for every region.

The support literally says that it supports account deletion in European region

Do I just switch my region if it doesn't work then?

Not all European region, no. Only for the accounts created in the EEA regions. Where the GDPR data protection law exists.

I'm in that region though lol

Switching region will not help. It only depends on the first time you select the region when you first register for the game. The game will never ask for your region after that and there’s unfortunately no way to change the information either.

That is very odd

[toxic jasper]

When technical support asks me for the e-mail, which e-mail is the game e-mail or my private mail?

[night cloak]

This is not odd. The GDPR law exists for the people who lives in EEA region, not visitors.

I could bet 100% that I had that option before. I can assure you that I had that option before

That's why it's odd for me

I'm not a visitor either.

You probably had due to technical issues. Or, you were using a different account. There’s no reason for the game to filter you with EEA restrictions.

[toxic jasper]

.

[night cloak]

Alrighty then. Thanks for your cooperation with me

@toxic jasper Any email where they can reach out to you.

I can’t change my graphics

@night cloak can you help me

[toxic jasper]

Do you have any idea about an update date?

[night cloak]

@night cloak Could you try use a mobile data if you are on a cellular iPad?

@toxic jasper Update like?

[night cloak]

Its ipad 7 generation there is no cellular data

[toxic jasper]

A new version of the game in order for the game to work again on my device

[night cloak]

@night cloak If you are using the WiFi version, could you create a hotspot from your phone and connect to it. Basically what I’m saying is it could be a connection issue and you can try troubleshooting by changing the internet source.

Where can I event my beta code?

I got it before one time but forgot where I clicked in the game

[night cloak]

Can i use v،Pn

@toxic jasper The 1.4.0 should be released in mid May. If you changed your game Src version above 1.4, you will won’t be able to play. If it was less than 1.4, the update can save you.

@night cloak You can but I’m unfortunately not sure if it will be a safe move. You can do it on your own risk.

[night cloak]

Ok

[karmic tartan]

Email has been blocked ēēēēū〆 for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @karmic tartan.

[night cloak]

@night cloak The beta 1.4 wasn’t started yet. If there’s a new beta and you get qualified to test it, you will receive an invitation in-game.

[toxic jasper]

Officials here told me that when a new update was downloaded, I would be able to log into my account via iPad?

[night cloak]

1.3 beta is over?

There was a section to see my code in the event i guess i cant see it anymore

@night cloak thx I connected to uae and it’s working now

[toxic jasper]

@polar marsh help me

[night cloak]

@toxic jasper Unfortunately, that’s not the case and only depends on what kind of changes you made. For example, if you changed your version to 1.3.50xxxx, the 1.4.0 will help you solve it. If you added like 2.0.0, an update coming the next year will solve it. If you changed it to 9999.9999, you are not going to like it.

[toxic jasper]

Sorry:)

[night cloak]

@night cloak Sweet. Good luck!

[rocky hatch]

@night cloak pls help me

[night cloak]

Yes?

[rocky hatch]

pls 😦

I use iPad Pro and mic doesn’t work

[night cloak]

Yes. It is over and 1.3.0 global is already live. You can update the game from your app store, if you haven’t done already.

[rocky hatch]

Whenever I turn on mic in game, disconnects my earphone and uses speaker

pls help me fix I have tried everything

[toxic jasper]

I uploaded the version on my Android device to 99999 and I did not know that this thing will cause a problem when I enter my iPad. I want to know and rest. Is there a solution? Reassure me

[night cloak]

@rocky hatch Unfortunately, it doesn’t work with many of the headphones, for some unknown reason. Many were able to fix it by trying out different headphones.

[rocky hatch]

which one should I use?

Please give me recommendation

I have bought 3 headphones and they all don’t work

or wired earbuds I should say

[night cloak]

@toxic jasper Then, unfortunately, there’s no solution. Changing game files is a violation of the game’s terms of service. You are lucky you didn’t get a 10 years ban. The customer service will not help people with such issues.

[toxic jasper]

@anas1212 Then, unfortunately, there’s no solution. Changing game files is a violation of the game’s terms of service. You are lucky you didn’t get a 10 years ban. The customer service will not help people with such issues.

[rocky hatch]

Pls hopebery, can u recommend me earbuds that work with iPad Pro mic

[night cloak]

@rocky hatch The one I’m using with my iPad pro does work. Mine is a Sony XM4. You can try out different ones from your friends or family members. But it’s basically a hit or miss situation now.

[rocky hatch]

Sony XM4? And the mic works?

and it won’t disconnect earphone ?

[night cloak]

Yes, the mic works. Maybe an iPadOS update will fix the issue for all the headphones. I have seen reports from AirPod users too.

[rocky hatch]

but I don’t want to buy an expensive earphone and it not work

that will be so sad :((

[vocal whale]

Привет

[night cloak]

Exactly. That’s why I recommend waiting some time for an update. It is one of the major problems right now for iPad users.

[storm flume]

Please do not use languages other than English, @vocal whale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rocky hatch]

but u said the Sony XM4 for sure does work with iPad Pro?

just I need one now ASAP

[icy drift]

my rank just went to bronze 5 in all the modes this season, it still shows my stats and i haven’t changed servers, still in na... is this a bug? someone help. id is 520919138

[rocky hatch]

Is this one? https://www.bestbuy.ca/en-ca/product/sony-wh-1000xm4-over-ear-noise-cancelling-bluetooth-headphones-black/14777258?cmp=seo-14777258&cmp=knc-s-71700000075212937&gclid=EAIaIQobChMIw_-futLE7wIVeDizAB1mrARAEAQYAiABEgJb5PD_BwE&gclsrc=aw.ds

[night cloak]

Yes, the one I’ve works. But again, I would not recommend you to go for it. It’s a hit or miss situation.

[rocky hatch]

Is Bluetooth?

[timid willow]

@night cloak Hi, can i report griefing here on discord ?

[night cloak]

Bluetooth, and can be used with wires.

[rocky hatch]

how about AirPod pros? Or AirPods? Would they work?

[night cloak]

@timid willow Unfortunately, you will have to report it in-game.

[timid willow]

Oh okay thanks, i think this dude should be punished.

[night cloak]

I have seen reports from AirPod users too. It is actually a problem right now. Not a problem with the headsets.

<#questions message> Here is the latest report.

[vocal whale]

Hello, I had a problem I was moved to another server. What to do?

[rocky hatch]

But some people use iPad pro and no problems

[night cloak]

@vocal whale If you are talking about the in-game server, you will unfortunately have to wait for 60 days.

@rocky hatch Not everyone is facing the issue, that’s true. If it was the case, the fix would come on day 1.

[vocal whale]

The problem is that I myself was moved to another server.

[rocky hatch]

so it is iPad problem?

[night cloak]

I cannot confirm, unfortunately.

[rocky hatch]

😱

Omggg

[vocal whale]

where can i contact?

[night cloak]

@vocal whale You can go to your game settings > basic and see what server does it show.

[rocky hatch]

I can never play now

[vocal whale]

shows Japan, but I must have Europe

ping 600+

[night cloak]

Then you mistakenly selected KRJP when the game prompted you a server change. If it was the case, you can still change it to Europe from the settings. If you cannot do it before 60 days - you probably already tried changing on your own.

[vocal whale]

:(

[night cloak]

In that case, you can still get good ping by joining your teammates in the Europe region. Unfortunately, that won’t be possible with solo games.

[icy drift]

why are all my ranks reset to bronze 5? i’m still in na

[vocal whale]

😢

[night cloak]

What was your highest rank in the previous season?

[icy drift]

diamond 3

season reset was gold 3 or something like that

then i just got to diamond 4 when it reset

[night cloak]

Could you share a screenshot of your basic settings server selection option?

[queen blaze]

Hello pubg mobile my gamil account hack p please unlike my gamil account

[night cloak]

@queen blaze It will be unlinked after 5 days. Make sure to recover your game center credentials as soon as possible.

[queen blaze]

But my gamil open the pubg mobile cancelled the process

[icy drift]

it’s still in na

[night cloak]

@icy drift Did you get some sorta bans? Like 10 minutes to 3/7 days restriction of not being able to login.

[icy drift]

i got nothing, i also checked my mail and the most recent mail is a reward from 3 hours ago and this just happened

so nothings showed up between then and now

[night cloak]

That definitely is weird and looks like a technical error. Haven’t seen one in ages. Could you try contacting the customer service in-game and tell them the issues? They may be able to revert the changes and compensate you.

[queen blaze]

No reply costomer service in game

[wintry axle]

hey, i wannna ask about something...my account since S4 and i'm did not get Anniversary Celebration III Achievement

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @queen blaze.

[onyx dagger]

You will be able to complete it in the next year/next anniversary, @wintry axle.

[vocal whale]

And if I write to technical support, can I be moved to my server?

more precisely to Europe

[night cloak]

I don’t think so

You’ll have to wait

[still hatch]

please I have a problem I bought today 600 uc and I didn't get it please help me

[icy drift]

hmm i tried doing that but it kept closing the conversation before i could talk to anybody

[vocal whale]

it's just a pity for all the work that I put on that server. I could take the Conqueror.

[still hatch]

I bought it from the game

[night cloak]

Please contact the customer service for further assistance

[night cloak]

You are the one who’s at fault for changing your server

[mortal apex]

Did you purchase in-game or from different websites?

[gilded oak]

How do I get a minus before the match is over

[sullen fable]

Hello, for the last 3 days, pubg has not been opened in Turkmenistan, even if it is opened, it does not log into the account so they use the vpn program but when I log in with vpn, the system bans my account for a short time. I have to write here because you do not have a representative in Turkmenistan, please help. Thanks Google Translate.

[jade nest]

In the game which you got - you died early and you exited,but your teammates were still alive.But you went into 2nd game,then your both games ended at the same time because you died in 2nd game and your teammates who were still alive in the first game also died.So both the matches ended at same time .

[gilded oak]

No 2 different scores for just one game. How can I be a teammate in a single game?

You can look at career results

5258313155

[raven summit]

There is a hacker in my friend's account who made src 1.3.0.99999
Should we wait until the 1.4.0 update?

[wintry axle]

why!? my account made from more than 3 years

[night cloak]

@raven summit Yes.

[raven summit]

My friend has all the account information, except for the exact time of creating the account, when she has the purchase receipt, the date of creating the account does not matter anymore, why didn't you help her?

[storm flume]

hopeberry 🍓 is AFK: eating fod - 2 minutes ago

[rocky hatch]

@night cloak di u use bluetooth?

[storm flume]

hopeberry 🍓 is AFK: eating fod - 4 minutes ago

[orchid plinth]

@night cloak whenever I try to login on twitter account it says server did not respond, but when I login guest account it works perfectly..

[pallid briar]

do you have a stable internet connection?

[orchid plinth]

Yes, I do

6Mbps

[pallid briar]

you can play with guest account?

[orchid plinth]

Ah nvm, the account is banned

[pallid briar]

wow...

[rocky hatch]

@night cloak i have xm4, is there bluetooth delay?

[storm flume]

hopeberry 🍓 is AFK: eating fod - 8 minutes ago

[peak cedar]

hello pubg
a less than a year ago my account was stole and now i got banned for no reason i was not playing because of family issues my grand mother died and i was on shocked please i need my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @peak cedar.

[exotic torrent]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5584740273

The name of the account user๑　　๑

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic torrent.

[modest mauve]

Why I didn't received pmcc mail?

my registration was correct and successful

[sullen fable]

Help pls

[austere hound]

I have downloaded it (Turbo AOW Engine-7.1 Beta) from the pubg official site. What game will be safe in it. Everything seems to be different setting,interface. I can't install the previous version now. What should I do now. Should I play in this version?

[storm flume]

You can now access #emulator-chat and #emulator-support, @austere hound. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

Ask in #emulator-support

[toxic atlas]

‏Hi
‏My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
‏ID: 539918897

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic atlas.

[fair root]

Is there anyone?

[storm flume]

Please do not use languages other than English, @fair root. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[still hatch]

please I have a problem I bought today 600 uc and I didn't get it please help me
I bought it from the game

[storm flume]

Please contact the customer service for further assistance, @still hatch.

[keen cypress]

Hello, PUBG Mobile. My account has been banned for 10 years, and I have not done anything. I submitted a request that I want to delete the Gmail because it was stolen and whoever stole it entered the account from a software copier and I did not do anything please review the account

My id : 5536897626

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen cypress.

[hoary bay]

Hi

Pubg closes automatically on my device

It was working well previously

[icy drift]

so wait how do i contact pubg in game to fix my rank bug?

[storm flume]

Please refer to subpoint #4.5 in #faq for further information, @hoary bay.

[hoary bay]

I do all of that and it also close automatically
Please help me

@storm flume

[thin igloo]

@hoary bay اى يستاا 😂😂

@hoary bay بتقفل معاك انت كمان ولا اى

[storm flume]

Please do not use languages other than English, @thin igloo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hoary bay]

Yup

[mortal apex]

You may try to contact the Customer Service and state your issue.

[hoary bay]

@storm flume

[icy drift]

it never lets me speak to a human tho, and it keeps closing the conversation

[thin igloo]

@icy drift me too

[mortal apex]

May i know your device, @hoary bay?

[thin igloo]

@icy drift the right side of the display

@mortal apex i have the same issue as him

My phone is realme 6

[mortal apex]

Have you tried uninstalling and reinstalling the game?

[thin igloo]

Some friends told me that they have the same issue of closing automatically

[icy drift]

that’s not the issue it’s just built into the bots responses

[hoary bay]

Infinix note 7
It was playing well

[mortal apex]

I know what are you referring to. Unfortunately i don’t have any other solutions. I did suggest you to reinstall the game and check if the rank issue still persists.

Have you repaired/reinstalled the game @hoary bay & @thin igloo?

[hoary bay]

Yup
I reinstall the game

[thin igloo]

I didnt but i heard that doesnt benefit

[hoary bay]

And the issue still here

[thin igloo]

I didnt

But i heared that it doesnt benefit

[mortal apex]

Feel free to report your concerns in #old by following this format, @hoary bay, @thin igloo:

▫️ Numeric ID (in-game)
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[night cloak]

I can't change my region...@mortal apex

Now I am live in Bangladesh...

[mortal apex]

Can you please share a screenshot of your Basic Section in Settings?

[thin igloo]

What do u mean by wifi/cellular

[jolly fern]

Hello,

    I am 3layan and i'm a streamer on facebook. https://web.facebook.com/gaming/3layan I have been playing Pubg from season 2 and my account has always been clean. This is my Pubg ID: 570249364 and here is my account name『RTG』3LAYAN.

    I was live and I was making rooms and playing with the audience and all of a sudden I got banned in the middle of the room on March 18, 2021. Here is proof of it. https://www.mediafire.com/file/rfvhi4mjlc4t0kh/Teng_Xun_Shou_You_Zhu_Shou_2021.03.20_-_00.45.31.03.DVR.mp4/file. None of the people I was playing with got banned or anything so I am really confused as of why I am the only one that got banned. 

    My account has never had hack on it or have I ever played with a hacker. It's unfair to get banned when I have worked on the account so hard and spent more than $3000 on it. I would appreciate it if you guys provide me with the reason as of why I got banned when i haven't done anything. I always broadcast on facebook and I always play online and my videos are available to see and if you watch them you will see that my playing is clean. It's unfair to ban someone that has never done anything wrong with the account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jolly fern.

[mortal apex]

You have to choose between Wifi and Cellular (Data).

[hoary bay]

Are you think that will help me ?

I can't played it close automatically

[night cloak]

Ok

[night cloak]

Same hare

I can't open my game

[hoary bay]

@mortal apex

[night cloak]

@mortal apex please help me...

[small flax]

Hello, PUBG Mobile. My account has been banned for 10 years, and I have not done anything. I submitted a request that I want to delete the Gmail because it was stolen and whoever stole it entered the account from a software copier and I did not do anything please review the account

My id : 5368825810

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small flax.

[analog cliff]

Hello, PUBG Mobile. My account has been banned for 10 years, and I have not done anything. I submitted a request that I want to delete the Gmail because it was stolen and whoever stole it entered the account from a software copier and I did not do anything please review the account

My id : 5368825810

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog cliff.

[latent dove]

when i enter my account or talk with support the game stops

[olive dove]

Repair the game client and make sure you have enough storage in your device.

if this does not work, Feel free to report it in #old using the following format:
▫️ Numeric ID (in-game)
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[hoary bay]

I have the same problem

[olive dove]

you have been answered already, make sure to leave your details in #old so the community team can check it.

[austere imp]

Hi, Dear . i just want to ask why my ID : 5224651953 was banned for 10 years after i got title duo wins and i was about to reach conqueror in Due Classic .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere imp.

[barren basalt]

I cant play game crash on loading screen

[olive dove]

@barren basalt your in-game ID.

[long kettle]

Anyone knows what this means when it says (Cross-server) in career results? 🤔

[olive dove]

means the team leader, or team members have different selected server.

[long kettle]

I play solo so it matches me with a random team that’s why i excluded this possibility, so what does it mean in that case?

[olive dove]

what is your region?

[barren basalt]

5119660449

[olive dove]

Can you share these details:
Device type?
Network?
and Region?

Do you know if someone else facing the same issue?

[barren basalt]

Yes my friend facing the same problem he jsut messaged me a few minutes ago he has oneplus 5 and i have oneplus 7pro
I tried both 4g/wifi and i live in Algeria

[long kettle]

My server is Europe

The question is why do they match me with a different server when im playing alone sometimes

No wonder i lag sometimes

[still hatch]

I have a problem please help me tomorrow I bought 600 uc and I didn't get it please help

[olive dove]

Region not server, maybe because you are living in a region that is not in Europe.
So to speed the matching process, you get matched with players from your region and play in a cross-server.

[long kettle]

No Europe server gives me the lowest ping 🙃

[still hatch]

I have a problem please help me tomorrow I bought 600 uc and I didn't get it please help

Please help

[barren basalt]

Help

[still hatch]

Ok not thanks

[olive dove]

We are collecting info. about the issue, so if you can post your details and your friend's in #old , the community team will look at it.

[olive dove]

The only reason I know of is that due to the high traffic from dense regions, players are getting matched in cross servers. will consult the other staff members if someone has better answer I will get back to you.

[long kettle]

Very helpful thank you 🤗

[tidal rampart]

continuously recieving a app crash every time I open the security zone, game tips, or other features of that sort

[olive dove]

Feel free to report it in #old using the following format:
▫️ Numeric ID (in-game)
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[violet atlas]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5560430965
The name of the account userلاتلعبq

[storm flume]

Please do not use languages other than English, @violet atlas. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet atlas.

[cold owl]

hellow sir i need help i login my account on phone then now i try to login my account no emulator its say you dont have new versrion i am already install on new version

[sterile hatch]

when will pubg fix issues about the crash issue with android 11

[night cloak]

@rocky hatch There will be slight delay. It is recommended to play with the included 3.5mm cable.

@cold owl Try to login from a phone and see if the problem still persists.

@sterile hatch Please use #old.

[vagrant radish]

5 man team im tdm?

[olive isle]

@night cloak if i open a event then my game crash

[night cloak]

@olive isle It usually happens when you are having bad internet/the game is not available in your region.

[olive isle]

@night cloak i am using VPN and my internet connection is good

[night cloak]

@olive isle Try without VPN.

[rocky hatch]

@night cloak Do u use iPad Pro 2020?

[night cloak]

Yes.

[rocky hatch]

really ok

so it’s not iPad fault but headphone problem?

[night cloak]

It’s an iOS bug.

I’m actually on the beta version, if I forgot to mention it.

[rocky hatch]

what?

beta?

[night cloak]

iOS 14.5.

[rocky hatch]

how do I use that?

Is it better?

[night cloak]

I cannot say if it’s better. But I’m not having the mic issue. This is the beta information: https://beta.apple.com/sp/betaprogram/.

[rocky hatch]

ohhh so it’s might

Be fix ?

For that one

[night cloak]

You can try. There’s no exact fix for that problem. But you are welcome to try all the troubleshoots.

[rocky hatch]

Hmm ok, do y use other earphones? And they working

[night cloak]

I do not use any other headphones, no.

[rocky hatch]

ok so when u connect xm4 to iPad and use mic, no freezes?

[sage plume]

can you help me here??

Please

[night cloak]

@rocky hatch No. Could you please use #pubg-mobile for this?

[rocky hatch]

sry ok

[night cloak]

@sage plume Let me know everything in detail.

[near wren]

hello pubgm i accidentally changed my server to krjp and i want to change it to asia before all talent tournament thank you.

[ionic cloak]

@olive isle
I have same problem I dont use VPN
and I live in berlin so the connection is very good
my mobile Galaxy S10+

[sage plume]

Yes sure , my account has been banned for no reason i want know why?? and I don’t play with hacker never and i spent alot of money for my account please help .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage plume.

[vapid magnet]

@polar marsh are you guys planning to bring back zombies in any sort of way?

[shell tapir]

You need to carefully read what was write in the game information notice. Unfortunately you need to wait until the time goes to 0 days and you will be able to change it back ❤️✔️

[shell tapir]

There is no information regarding this🤗

[rain valley]

i purchased uc but i didnt get

can anyone help me

[thin halo]

@rain valley From where did you buy it? In-game or merchant?

[olive isle]

I think it is Android 11 problem do you have Android 11

[night cloak]

I'm unable to change my server because I didn't receive any verification message @polar marsh

[night cloak]

You mean region?

Region*

@night cloak Report it in #old

[rain valley]

razor gold

[open sphinx]

Can't open the game its crashing as soon as its loading lobby. Crashed 4 times in a row

[thin halo]

@rain valley I mean did you buy them using in-game merchant or midasbuy?

[willow tinsel]

...so just dropping this here if people want to share a tip/fix for specific thing:
Plugging or unpluggin charging cable while using 3,5mm headphonejack on iOS while gaming (at least on iPad pro).

Before plugin or plug out: turn off speaker and mic from game. Drag iOS control center down from right upper and plug charching cable or un plug it. Wait till speaker icon swaps to headphones. Swipe the menu away and turn speaker and mic back on. Now you don't have to restart in order to keep stereo and mic on.

[thin halo]

Not your payment method.

[rain valley]

midasbuy

[thin halo]

@rain valley You have to contact midasbuy customer service.

[rain valley]

kk

[heavy vector]

Hello

My account

Was band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy vector.

[night cloak]

I am unable to open my game
Device : m21
Wifi
Nepal

[plush spruce]

Can't open the game its crashing as soon as its loading lobby.

[night cloak]

@plush spruce I am facing the same problem

[clear spindle]

Reinstall the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady bobcat.

[proven scaffold]

Pubg crashing as soon as I get into lobby@clear spindle

Pakistan

[jade nest]

Try clearing cache of the game,force stop the game restarting your phone.

[verbal forum]

My prime plus subscription is not working. I’ve had prime plus for a year and a half now, since buying my new device I am not received my benefits. I checked my subscription on my phone and it says it’s still active

[proven scaffold]

Did everything but still crashing

[slender roost]

this season is full of hackerr too damn

[jade nest]

Either you can wait or repair/ reinstall your game

[slender roost]

and the saddest part is that they don't get ban

[jade nest]

Did you buy it from android device? And then you shifted to ios?

Or you must have different account in both device if you are on ios.

[jade nest]

Why are you posting this here?@surreal latch

[thorn spoke]

hi i want to change my region but mobile verification is not working

[night cloak]

@clear spindle tried but not working

[urban walrus]

Hello,
My account is unranked since 3 day ago.
Global id: 5239562207 . What should i do?

[jade nest]

Refer to #faq 3.14@urban walrus

[jade nest]

Try again later

[urban walrus]

Im at ace one star with a lvl 78 account, playing since s1

[jade nest]

So?

[pseudo tinsel]

Hi, what do you mean by "very soon" ? Some days, some weeks or some months ?

How did you know it ? I see no official information about m762 kill effect bug/fix 😭

[steel canyon]

Hello @polar marsh why i am still unranked in fpp😭😭😭😭

[urban walrus]

That is my problem too

[steel canyon]

@polar marsh u do not unranked or ban hackers so why you unranking us and I done ace very fast and my friends were slow now i am unranked😭😭😭

[fleet sky]

Yo wtf??? I got killed by someone but can't even see or hear their shots in the minimap, when i watch the replay this is what happeend

[pulsar vault]

Can ipad players play pmco??

[broken coral]

@thin halo
while linking email or phone Number Getting Error Failed to Link or Perameter Error 1 or 0,How to fix that ?

[steady elm]

What's this again ? 🤨

Each time i click on the 3rd anniversary, esports center or any other thing similar the game crashes

[jade nest]

No,only Mobile devices are allowed

@steady elm @fleet sky report it in #old

[pulsar vault]

Oh OK thx

[wild fern]

Can someone please help me? Everytime I keep opening the game it crashes, is there a possible reason for it happening?

Is the problem from my account or the game itself

Because, everytime I log in on my other account the game runs fine

But when I log in to my 2nd account it keeps crashing

Yes, I have uninstalled it and Installed it again

But still the same problem

Lmao

Cmon bruv.

💀😂

So No help?

[storm flume]

Please contact the customer service for further assistance, @broken coral.

[broken coral]

@vagrant tulip you replied me?

[wild fern]

I uninstall Android Webview?

[celest shadow]

If everything goes to plan, hopefully in a few days. You are encouraged to keep an eye out for the #news channel. Thank you for your patience.

[warm snow]

Hi

Anybody please help me

My PUBG account is ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm snow.

[turbid gate]

My account has hacked please help

Facebook

My Friend just asked me to give him my account so I give him but he blocked me

[wild fern]

Yes it does, thank you very much 👍🙌

[turbid gate]

And when I login to my Account

It says

I have outdated version

I can't login

Even my game is updated

Then

Pakistan

I did

Ok

If I change my Facebook password will it logout from his device?

No

My friend login to my account

Nah

Oh

Ok

Oh

What if I give u my login?

Its updated

Everything is downloaded

[idle flame]

3rd anniversary redeem codes send pls

[turbid gate]

Ok

[hidden creek]

Is using VoiceFx or any voice changer when playing PUBGM safe?

[celest shadow]

Under no circumstances that you should provide your credentials or login details to anyone, regardless of their purpose and intention. This is the very reason why you were hacked in the first place, @turbid gate. You will need to contact the customer service in the game for further assistance and wait for a new update.

[turbid gate]

Yea now ik

I can't login

It says this

Even my game is updated

[celest shadow]

You are not allowed to ask or request for members personal details or login credentials, and this is a strict warning, @night cloak.

[sand ravine]

Can I get PUBG's official mail to talk about ID Ban issue??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand ravine.

[celest shadow]

You must first identify which social media account has been compromised then secure it, @turbid gate. Once you are certain that no one else has access to any of your social media accounts, you will need to contact the customer service in the game to help you unlink the hacked social media account.

In order to access your account, you will need to wait for the next update to be able to log in again. In the mean time, we recommend you to create a new account and play on it temporarily.

[thorn bough]

Hello, my account in the bathhouse has been 52 days for a bug in TDM mode, namely shooting on the heels, shot without knowing it, hit the person who actually deceived me, what data is needed to dilute my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorn bough.

[fleet wigeon]

This is because you have installed/updates games from third-party apps/sites.

[turbid gate]

No

I download from play store

[fleet wigeon]

Use DNS Changer May be this can help you EX. 1.1.1.1

[turbid gate]

What's DNS changer?

[fleet wigeon]

I faced the same issue

[exotic moss]

what that mean i wanna try emulator

[fleet wigeon]

🤔🤔HOW do I explain to you ??😂

[exotic moss]

what u mean

[turbid gate]

Whatever I'll buy a new account

[fleet wigeon]

Not you

[turbid gate]

😂

[fleet wigeon]

Go to play store search 1.1.1.1 and run the application and the open pubg.

[fleet wigeon]

No problem if you want a new account

[surreal turtle]

Now you all can know your accurate registration date 😁

@merry sandal hello can I talk with you inbox?

How to know your registration date. Go fast
@lime juniper @celest shadow it would be great if you can pin this or anything else

[night cloak]

Did Pubg Mobile new state will officially come in India

[night cloak]

Both are different games we provide support for Global version only

[fleet wigeon]

Really DUDE 😑

[surreal turtle]

@fleet wigeon yes

[fleet wigeon]

Hello Google 😘

[tight sail]

@tight sail

[exotic moss]

OK google

[tight sail]

How do I check my lvl

[night cloak]

@fleet wigeon if you dont want any support Move to Any discussion channel

[fleet wigeon]

Go to general chat 😑

[exotic moss]

type !rankj

[surreal turtle]

@fleet wigeon who are you?

[exotic moss]

rank i mean

[tight sail]

!rank

[storm flume]

The !rank command is disabled in this channel, @tight sail. Please execute the command in #481204134859505684 instead.

[night cloak]

in #481204134859505684

[surreal turtle]

Seriously mind your own business 👍

So many people even myself asked about how to get accurate registration date.
So I Posted this here.👍🙏

[fleet wigeon]

[merry sandal]

Sure.

[still hatch]

Please I have a problem I bought tomorrow 600 uc and I didn't get it I bought it from the game

Please help

[night cloak]

Contact customer service

[still hatch]

I contact them

They didn't tell me anything

[night cloak]

What was their last response?

[surreal turtle]

@merry sandal check dm sir

[still hatch]

They have no such problem

[night cloak]

which option did you select to contact them?

[still hatch]

Please, I just want the to get the uc

Or to get my money

[night cloak]

Click this and state your issue

[still hatch]

Ok

What will I write in costumer service

[night cloak]

Your issue

[still hatch]

and they will give me my 600uc

[night cloak]

hope they will

[normal fulcrum]

@still hatch Did you purchase UC in-game or through MidasBuy?

[still hatch]

In the game

[normal fulcrum]

Your device?

[still hatch]

Yes

[normal fulcrum]

Android or Apple?

[still hatch]

Android

[normal fulcrum]

So you used Google Play Store to complete the purchase, right?

[still hatch]

Yes

[normal fulcrum]

Did you get confirmation sms or email that the purchase was completed?

[still hatch]

Yes but I didn't get the uc

With the amount withdrawn

He gives me an error more than once

[normal fulcrum]

In that case, I would recommend contacting Play Store support before contacting Tencent.
To do so, you can follow the below steps
Open Play Store - Click on hamburger button on right top of the screen - Select Help and Feedback - Scroll down and select Contact Us and fill the details

I would personally recommend to use call back option as it is the fastest way to resolve the issue

[still hatch]

I sent them an email

[normal fulcrum]

Then you need to wait for a reply on mail. They can confirm if the purchase was successful on developer's end or not

[still hatch]

Ok thanks

[gentle tinsel]

Hi can someone help me with my account

[rugged atlas]

When will this event arrive?

I want to get parachute

@gentle tinsel what happened

[onyx dagger]

You may state your issue, @gentle tinsel.

[gentle tinsel]

I’ve not played pubg mobile since last year December, so recently I’ve returned and login with my Facebook account which is my main account, however when I login, the app started a new account and I lost my old progress

[normal fulcrum]

The date is mentioned on the screenshot you shared

[rugged atlas]

@normal fulcrum I know but it still says coming soom

[normal fulcrum]

It says UTC +5.5 which means UTC +5:30 at 1800 hours. Means you still have 40 mins approx for event to start

@rugged atlas

[deft mauve]

Why high framerate for me is capped at 25?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone quest.

[rugged atlas]

@normal fulcrum okay thx

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven atlas.

[umbral tiger]

help?

[sharp gulch]

Hello

[proven scaffold]

Use gameloop official emulator

[sharp gulch]

I have proplem i lost mu accont

[storm flume]

Please contact the customer service for further assistance, @sharp gulch.

You can now access #emulator-chat and #emulator-support, @umbral tiger. Revert this at any time by sending .emulator in #481204134859505684.

[crimson sinew]

why one day ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson sinew.

[wintry scroll]

my friend is banned for no reason and he is a streamer and he has proves

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wintry scroll.

[swift geode]

can i link my pubgm account to my google play games ?

[night cloak]

yes

[swift geode]

ok thanks

[sand hazel]

Hi I have been having issues with start up of pubg, the game just crashes since a few hours ago

[limber glacier]

My Pubg Mobile keeps Closing while I try to open it since morning please help <@&481161015728406538> 😥

[thin halo]

@limber glacier Are you using android?

[thin halo]

Are you using Android?

[limber glacier]

Yes Bro@thin halo

Samsung M20

I can't play since morning it keeps closing while loading screen and shows stop Responding

I had even Deleted and re installed but it is'nt working..😞

Though I was Rank pushing for Conqueror ☹

[thin halo]

Try uninstalling Android System WebView.

Let us know if it's still crashing. Also do not install them back, @limber glacier.

[limber glacier]

Bro what does it mean?
Please explain me 😥

Is it an app in our Phone?
And I have to disable it?

@thin halo

[thin halo]

Try working on this :
1- Navigate to Play Store app
2- Search for Android System WebView
3- Select the “Update” option
4- Repeat these steps for Google Chrome
@limber glacier

[gentle tinsel]

Can anyone explain how to recover my Facebook linked account that somehow renewed itself when I login and lost my progress

[ionic mauve]

I was forgot my email address,

[thin halo]

Try re-installing Facebook and login again, @gentle tinsel.

[storm flume]

Please contact the customer service for further assistance, @ionic mauve.

[gentle tinsel]

But it’s for pubg

[ionic mauve]

I was do it but they don’t have an answer for me

[limber glacier]

@thin halo Thank youuu soooo much Sir for the Solution, my game has opened but now whenever I click on event same thing happens but I will avoid click on those, please fix those also if possible 💚

[thin halo]

@gentle tinsel Did you recently logged in with another account on Facebook?

[thin halo]

It would be helpful if you can send the details in #old. The team will check on them.

[gentle tinsel]

No I didn’t, I login when my pubg linked Facebook with my old progress but somehow when I login it made a new account under the same Facebook

I even asked my friend to check my profile and it reverted back to lvl 1 charecter

[limber glacier]

@thin halo I have already given
Bro Listen my Game has now opened but now I cannot download maps, resources etc..

What to do now Bro? @thin halo

[night cloak]

What is new update today?

I cant see changelog

[vagrant forum]

Some bug fixes and performance improvements.

[night cloak]

Thanks

[severe condor]

How to fix ping problem

??

[night cloak]

Check your connection

use english here

and this is a support channel

[woeful sapphire]

Hi my pubg is crashing and force stopping earlier until now. I uninstall and installed the game already and it's still the same. Pls help me

[night cloak]

android?

[severe condor]

Hi i am getting high ping while playing game

How to fix it?

[night cloak]

Try changing your internet

[severe condor]

It will show 90 in lobby after entering the game it will turn into 400-600

[night cloak]

Report it in #old

[gentle tinsel]

Can someone please explain why my account made a new character even thou I had one

[storm flume]

Please contact the customer service for further assistance, @gentle tinsel.

[gentle tinsel]

Unfortunately the customer service on the app can’t help, is there anyway to contact them directly?

[clear spindle]

Contacting Facebook and the in-game customer service is the only option.

[vital osprey]

I seen the 6mb update and I was relieved... Until it didn't fix a thing unfortunately

[red plover]

Help ?

Hi !

[tender salmon]

Who and how I can get refund for my points I lost from Hackers . Direct message to supervisor.

[sterile mural]

I want to know why my account was blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile mural.

[night cloak]

I changed the server by mistake and now I can't work stably, because my game lags. I ask you to give me the opportunity to change the server

[red plover]

no one respond ?

[night cloak]

I changed the server by mistake and now I can't work stably, because my game lags. I ask you to give me the opportunity to change the server

[rugged atlas]

@red plover maybe you've low end device

[night cloak]

I changed the server by mistake and now I can't work stably, because my game lags. I ask you to give me the opportunity to change the server

[rugged atlas]

@night cloak contact ingame customer service

[red plover]

no

[night cloak]

no one answers

[rugged atlas]

These things happen when you put too much load on your mobile @red plover

@night cloak contact customer services ingame nobody can give access to change server over here

That's the only solution

[red plover]

this issue happened to many many users today included me .. so ?

[night cloak]

where do i find customer service?

[rugged atlas]

I don't have any idea @red plover

[solemn sapphire]

Hello

[rugged atlas]

@night cloak setting

[solemn sapphire]

i tried to log in into my pubgm account

but it crashes

[valid zenith]

Hello

[solemn sapphire]

when i log in

[red plover]

u have to see it in social ..

[valid zenith]

Yes me too

[solemn sapphire]

it crashes

[rugged atlas]

Repair your game

[red plover]

yes guys its crashes with many many ppl .. but i don't know why

[rugged atlas]

That might help you

Repair or clear cathce data

[solemn sapphire]

i already did

but it still like that

[valid zenith]

Yub my acc get banned but i can't know why iam banned or the duration

[polar marsh]

Please refer to the private message from @polar marsh for further information, @valid zenith.

[red plover]

if i can't open the game . how can i repair the game ? 😂

[solemn sapphire]

WKWKWKW

[night cloak]

I'm told this is: To provide the best gaming experience, the choice of servers is the choice of servers. According to the new settings, you will be allowed to select a server once in your game, which is not available for the guest account, we recommend that you link your game account to a social account for a better gaming experience. It won't affect the match with your friends, you can still team up sodimodimodimodimodimod.

Server selection restrictions will not increase the time it takes to find a match.  Please rest assured that our team is tracking the time, working on further improvements so that players have a better gaming experience.

Kindly Reminder: For Public Policy Issues, Please Send Email.  @rugged atlas

[rugged atlas]

@night cloak unfortunately you've to wait

[little violet]

Hello, I went to the metro on the second map, in the middle of the game I lost the Internet, appeared only after 10 minutes, when I entered the game, my character was already in the lobby, everything was gone! everything in general, armor, helmet, weapons, and even what was in the safe, please help