questions

[clear pendant]

[river locust]

@clear pendant #chat

[night cloak]

@quartz latch Please refrain from repeating you have been answered

[quartz latch]

No kill effect

Ok sorry

[celest shadow]

As a temporary solution, you can set your lobby graphics from your settings to HD to be able to view the kill effect. Please report this in #old, thank you.

[quartz latch]

Ok I try thanks

[night cloak]

@celest shadow My acc would be made on ne old version

What can be done about it?

Would be hacked

@celest shadow

[night cloak]

The account was logged in with a newer version, what can I do?

This notification appears to you when entering the account with a newer version of the game's official version (such as downloading PUBG Mobile from sources other than Google Play Store or Apple Store)

This notification also appears when tampering with game files (such as the SAV file).

How can I solve this problem?

Please wait for a new update from the game or contact technical support within the game at the login screen at the top of the screen on the right.

@night cloak When would the new big update come?

[quartz latch]

I lobby now work in game same?

[night cloak]

no information

[quartz latch]

@celest shadow thanks

[night cloak]

-_-

[night cloak]

try playing a match

I have fool max 😑

[river locust]

@night cloak #chat

[celest shadow]

It might need a patch to fix the kill effect error in the game.

[night cloak]

where can i report a stolen account???

i need help fast

pleaseee

Contact customer service

I dont find Request option for Rp upgrade..Whats the solution

[night cloak]

From where did you download the game?

😞😞😞

[night cloak]

Play store

Your country?

Sri Lanka

[whole valve]

hello I Need Helpo

[night cloak]

state your issue

[night cloak]

Please wait for a moderator

Okay

@celest shadow

[whole valve]

@lime juniper i need to change my 3rd link

[night cloak]

It is not possible to change it

[forest creek]

@river locust not want to login on midasbuy with google chrom

[celest shadow]

Can you please provide a screenshot of your Royale Pass menu?

[night cloak]

@celest shadow okay one min

[whole valve]

@night cloak why i have to change it

[night cloak]

email login stage is in BETA stage so it is not possible it might be possible in future

<@&481161015728406538>

[vagrant forum]

Yes?

[night cloak]

can u help me getting back my account?

@celest shadow

[vagrant forum]

Contact the in-game customer service for any account related issues. We cannot help you with account related issues here.

And please don't mention the Moderator role unless it's an emergency related to the discord server.

[night cloak]

ok sorry

[celest shadow]

Please make sure that you have downloaded the game from the Google Play Store because the Android APK may not offer some features and services to you, @night cloak. This includes but is not limited to, the subscription services, which are the Prime and Prime Plus subscription, RP Prime and RP Prime Plus subscription and so on.

[stable ether]

can anyone send me a screenshot where the bonus challenge is?

[night cloak]

@celest shadow okay

Tq

[celest shadow]

You are welcome.

[celest shadow]

If you are in a country that has access to the Bonus Challenge, it should be located in the extras menu. You can check this by selecting the arrow up button at the bottom-right of your lobby menu.

[stable ether]

I am ,a screenshot support would be much helpful can't find extras button either

[celest shadow]

It should be located at this section of the game if you have access to the Bonus Challenge.

[stable ether]

2 weeks ago I had bonus challenge there but now it's not,also I am seeing my friends play but It's not located there anymore

[night cloak]

you're acc is login to the newer version

[celest shadow]

It might not be available for you for the time being.

[forest creek]

Can anyone help me with purchase issue? I want to gift UC to a friend and credit card page using samsung internet explorer on midasbuy can't be uploaded, when I use google chrom I can't even login on my acc. Customer suport from midasbuy is not helping as they ask me to send them order number. I can't even order! Can anyone help me or not??

[stable ether]

where is this page?

[river locust]

@stable ether

[stable ether]

me dumb damn thanks lad🤦🏽🤦🏽😬

[river locust]

Your welcome

[forest creek]

Thank you...

Didn't notice message

Actualy I don't see griffin message anywhere

[night cloak]

never mind
did you select region?

[visual surge]

Hello, I have an issue with my account, is there anyone who can help me here?

[forest creek]

Linda don't have that option

[river locust]

@visual surge the suspension, can be for a cracked version

[night cloak]

?

[forest creek]

She don't have option to choose region...why I have that option

[river locust]

@visual surge send ss of the suspension message

here

[night cloak]

Whom are you referring to?

[river locust]

@forest creek i dont have cause its not supported in Germany

[forest creek]

English is not my primary language sorry I don't understand your question. Please use simple words

[night cloak]

#questions message
refer this message

[forest creek]

@river locust there is to choose german region

[visual surge]

??

[forest creek]

What mean "refer"...I have option to choose to open with discord or samsung internet

[visual surge]

My account keep getting third party suspension over and over again even immediately when I log into my account when the suspension period ends. First time being 1 day, then 3 days, and then 7 days.

[pallid lava]

hey

[night cloak]

click open with discord

[night cloak]

In order to improve the game's security environment, we have recently enhanced our defense measures with the security goal in mind. Should you have any concerns regarding an account suspension, please contact the customer service in-game. Thank you for your kind understanding

[river locust]

@visual surge

[forest creek]

Nothing happens

[river locust]

u have to conntect costumer support

[rare shadow]

Why can‘t I use the coupon for a premium crate?

[mortal patrol]

@rare shadow cuz premium crate doesnt have in game.

[river locust]

@rare shadow cause premium crates its not available yet ^^

[visual surge]

@river locust

[rare shadow]

F😓

[river locust]

@visual surge do u have 3rd part apps on ur device? such as gamekiller or gameguardian etc... apps that can make changes in game

so u have to remove them on ur device

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual surge.

[night cloak]

@forest creek Try this

can anyone change my region i accidentally change My Region TO UK

[night cloak]

You can change it after 120 days.
||how can someone change region accidentally?||

@night cloak I'M USING VPN 😐 to add number in the third link..
but nOt work

VPN is not recommended

yeah i know

but now can you anyone help me to change my region to pakistan 😐

You can change it after 120 days.

[forest creek]

Bro you forgot that I don't want to buy UC for myself. How I can buy UC to someone else? I don't want to use any other way which is not recomended or ilegal and that is why ask here for help

[night cloak]

but i want that in urgent

[night cloak]

try 1st method mentioned

[river locust]

@forest creek it is possible * and u can gift royal pass in game, if the first method didn't work"

[night cloak]

@night cloak Do you have a cooldown for region selection?

[forest creek]

@river locust I know that...I need first to be minimum 48h friend with that acc and to have 40 sinergy. I want to reword one acc with UC

[ancient sundial]

Why to reduce my tier rating?

[night cloak]

@night cloak

[river locust]

@night cloak you have to wait until that time period ^^ after that u can change it

[night cloak]

@night cloak also i can't see the number link option ?

[ancient sundial]

Check this part.

[night cloak]

It is because you linked email

[river locust]

@ancient sundial and you have to link your acc

[odd pollen]

can someone please buy me pass

[night cloak]

@night cloak i have another acc in that acc i linked number and email both

[night cloak]

that is sus only one can be linked

[night cloak]

No begging here

[ancient sundial]

[night cloak]

sus means ????

[night cloak]

no nevermind
i meant suspicious

lol

[river locust]

@odd pollen here is #questions ^^ pls do not ask u can join #giveaways

[whole valve]

yups but em selling my YT channel so if i sell it then my acc is also lost 😦

[night cloak]

if the buyer has access to your PUBG Mobile password yes
but without having access to your email you wont be able to reset password

[whole valve]

yeah that's the thing i lost my email
because i'm going to give him the pass 😐 and he'll putt his own verification and pass i can'y login if accidentally i forget or he try to scam with me what can i do 😦

[night cloak]

Dont sell yt channel

[whole valve]

OK you give me the money i don't sell it ..

[night cloak]

Email cant be unlinked
you can do whatever you want

[whole valve]

lmao

[pallid dragon]

why is there now duos for Metro?

[river locust]

@pallid dragon

[pallid dragon]

yeah?

[unreal ether]

Hi

[river locust]

only solo and squad

[pallid dragon]

`Sorry I ment "Why is there no* duos for Metro"

[river locust]

#old @pallid dragon

they did it like this😊 u can feel free to write a feed back

[royal drum]

Hi pubg my account has been banned for no reason i have tried everything on the contact support it didn’t help me.I also looked at my account from my second account it doesn’t show that it is banned but when I try to login it shows that I have banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal drum.

[pallid dragon]

oh

[honest sedge]

Auto pick up Pan is not working

[river locust]

@honest sedge #old

[shell kindle]

When will bonus challenge come?

[river locust]

#news

[shell kindle]

Pls tell

[wary spindle]

please my pubg account was hacked by turkey

Oky

[night cloak]

contact customer service

[night cloak]

no info about that

[uneven pumice]

@celest shadow i dm’ed you the fb page that selling hacks openly with proofs

Check your dm asap

[copper stag]

Approx how much ace stars do you need for conqueror in Asia duo during the ending of the season? Like every season's average.

[night cloak]

Allow me to ask about a personal query, I’m about to move over to china and I’m wondering if I stick with the global version of pubg and switch my server to asia, will I have access to the chinese located servers or those are only working on the chinese version?

[night cloak]

PUBG Mobile Global version is banned in china

[night cloak]

Refer subpoint 3.10 in #faq

@night cloak my ing chinese friends said if u have it downloaded u can play it normally, that isn’t my question tho..

[night cloak]

we cant help you game is banned there

[copper stag]

That doesn't do justice to my query.

[night cloak]

Geez ok

[zenith vigil]

Why I’m keep getting ban for 20 mins

[copper stag]

Plus, my friend's acc linked with facebook got lost. Can i get the email id or ph number linked with the fb by giving a admin the player id?

[night cloak]

refer subpoint 4.9 in #faq

[river locust]

@zenith vigilyou have to contact costumer support

[copper stag]

Heylp

[rare shadow]

Is there a way to regain stuff you purchased that is lost?

[river locust]

@copper stag you have to contact customers services for further help

[obsidian river]

Hi, my account was banned, although I didn't use anything! Please review my ban! This id:5315553306

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian river.

[tawny veldt]

Hi guys. I need help. I have a problem
I am a first person perspective player for Season 17 and I have arrived concorer
Today I try to play the game from 5 o'clock morning until now but I haven't been able to enter the game. The time goes longer then fails to enter.
Try playing a third perspective quickly enter me for a game
First perspective returned. Squad and Dou it entered me but solo didn't enter me
I play North America server

And many people of high esteem and youth have reached 3400, and the only one who is not able to play me 😵
Note:
I make a Repair work
I deleted the game and returned downloaded it and the problem is still
I can't play solo 😭😭

[forest creek]

Midasbuy not work even if choose region/country...and there is no my country in their option

[river locust]

@tawny veldt at that time ranking didn't counted and its cause less players play Fpp solo ^ and it take bit longer time

bec of new season*

[night cloak]

what did midas buy support replied

[forest creek]

Auto replay...I will send screnshoot

[tawny veldt]

My friends got in and played I am the only one who cannot enter

[river locust]

@forest creek midas only supports selected Countrys* if your country is not in list.. than u can't ... some ppl use vpn but i dont recommend ✌️🏻

[forest creek]

@night cloak

[night cloak]

Contact them via facebook Just message them like normal chat

[forest creek]

@river locust I have acc on midasbuy and I have already purchuased UC earlier without problems

[forest creek]

Ok I will try

[forest creek]

Nobody recomend VPN but those people are untuchable...they have lowest ping and nobody ban them

All of us who follow rules have problems without solution

That is not fair at all

[tidal oar]

Hello, my pubg mobile pkayer was stolen how can i get it again?

[river locust]

@tidal oar contact customer server

@winged umbra wait i show you an example

u can get albums from here

3rd anniversary /Redemption/
If u have duplicated album.. u can gift it^^

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid spear.

[carmine quail]

Sir, How to enable this feature ? Pls help me.

[potent heath]

Yooo there is a incognito mode??

Pubg finally listened to me

[carmine quail]

Yes

[river locust]

@carmine quail it is available for some players ^^ it gonna be enabled soon

[mortal apex]

This feature is only available in KR, as for now.

[carmine quail]

Thanks ❤️❤️

[quiet mirage]

Sometimes when I try to look around it just stops moving. I try to turn my screen but nothing happens. Gyro isn't enabled when it happens. How can I fix?

[river locust]

@quiet mirage what is your device?

[quiet mirage]

Samsung tablet s5e

[potent heath]

So you are saying it's coming to global also?

[night cloak]

@Google hi

[tawdry garden]

my linked email account got hacked and some one log in my account

the hacker uses the email and password to log in and i can not unlink email please help me fast as bosiple

[hallow gulch]

Maybe in future updates, though nothing is being discussed currently.

[potent heath]

Why the KR version have to be better at everything smh

[hallow gulch]

Please contact customer support for immediate assistance.

[high thistle]

My pubg account was stolen. I have tviter as a link. Can you help me

[opaque crag]

Hello pubg mobile team, the issue i have is that i dont get nothing but silver and bp on crate openings i have gone through the achievement of non mythic stuff with 956 unlucky crates and more than 500 legendary outfits but when i opened in an android phone i got a legendary hat with 50+ openings i even spent 26000 uc + on lucky wheels but i litterally get nothing i think its related to my account i reset my phone and my game and redownloaded from start but still not getting anything but silver and bp please help me im waisting my money for nothing and would you please consider giving me back what i spent and thank you.

Hello pubg mobile team, the issue i have is that i dont get nothing but silver and bp on crate openings i have gone through the achievement of non mythic stuff with 956 unlucky crates and more than 500 legendary outfits but when i opened in an android phone i got a legendary hat with 50+ openings i even spent 26000 uc + on lucky wheels but i litterally get nothing i think its related to my account i reset my phone and my game and redownloaded from start but still not getting anything but silver and bp please help me im waisting my money for nothing and would you please consider giving me back what i spent and thank you.
Ps: im not fooling for free stuff you can check my records ID:5109571658
Name: RESTInTHELobby
Device: Iphone6s plus

[tawdry garden]

in customer support i can not upload screen shot as thay asked . no button to do this

[hallow gulch]

You can convert the screenshots to links using imgur. After you do so, send them the links.

[hallow gulch]

State your issue to customer service in-game.

[tawdry garden]

thank you i will try

[high thistle]

When will the answer I report come?

[tawdry garden]

is there a faster way

[hallow gulch]

Avoid sending a duplicate of the same message. To answer your question, getting uncommon outfits depends on your luck. Odds are set whenever new crates/spins drop. Failing to get legendary/mythic items is normal and has nothing to do with your account specifically.

[hallow gulch]

Sadly not.

[tawdry garden]

thank you 🥰

[elfin canopy]

It is based on odds. However, feel free to provide your feedback regarding it in #old.

[mortal apex]

No information about it. Hope in the near future.

[opaque crag]

I cant get nothing at all but when i try on android i can get after alot of openings im not been foolish i know this already i say nothing at all even if i open one million crates

[hallow gulch]

It's impossible for your luck to be based on the device/software, it's definitely a mere coincidence.

[elfin canopy]

It is available in Korean version or Japan region of Global version.

[trail swift]

Sorry to disturb but
You guys can tell me how to know in which season did i purchase Royal pass

[potent heath]

The gallery

[trail swift]

Like what should i see there

[agile shuttle]

Hi, I mistakenly switched the server to North America is there any possibility that I can re switch it to Asia

[night cloak]

You can change it after 60 days

[agile shuttle]

Can’t I change it on this season?

[night cloak]

60 days from the day you changed it you can calculate when

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

One message removed from a suspended account.

[night cloak]

Type .emulator in #481204134859505684 and you will have access to #emulator-support .It is difficult to find matches in solo mode because less number of emulator players play solo mode

[storm flume]

You can now access #emulator-chat and #emulator-support, @storm cape. Revert this at any time by sending .emulator in #481204134859505684.

[storm cape]

One message removed from a suspended account.

[storm flume]

You can now access #emulator-chat and #emulator-support, @storm cape. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

Now you can.

[storm cape]

One message removed from a suspended account.

[potent heath]

Change it next season

[robust geyser]

Thanks

[clear spindle]

The size has been increased.

[agile shuttle]

Okay thank you

[wraith terrace]

Any resource explaining the new changes in server regions? I can't change the servers like before. Thanks

What does it mean for me? I can't play with my friends as usual anymore?

[night cloak]

i didnt understand

[wraith terrace]

Which part?

[night cloak]

server regions

[wraith terrace]

I can't change the server. What does it mean for me?

There are servers for each region.

[zealous turret]

wait 60 days @wraith terrace

[wraith terrace]

And you change them.

[night cloak]

oh there is a 60 days cooldown for that

you have to wait 60 days

[wraith terrace]

I know, so what else changed?

Not what I asked.

I want to know everything that is implied.

[night cloak]

you should have read patch notes of 1.1 update

[wraith terrace]

Rankings etc playing with team mates

[zealous turret]

wow that stealth mode is pretty cool hope to see that soon

so I don't get spammed with invites

[tiny iris]

Are apps that increase FPS allowed to use for pubg?

[zealous turret]

if you are talking about GFX no@tiny iris

[tiny iris]

What about other aps

[zealous turret]

changing any game files can lead to bans

not that I know of I wouldn't reccomend it

[tiny iris]

What about AT Tools

Similar to gfx

[night cloak]

not allowed

play on the fps that your device supports @tiny iris

[wraith terrace]

The only solution is to buy a better device.

[tiny iris]

Yeah 😂

[zealous turret]

what phone do you use now@tiny iris

[tiny iris]

A70

It has 60 fps

[wraith terrace]

You mean Smooth + Extreme ?

[tiny iris]

Yes

[zealous turret]

ah yeah it uses SD 675

[wild gyro]

...... Anyone suggest anything cuz PUBGM support isn't helping..?

[zealous turret]

did you upgrade to android 11 yet@tiny iris

or have that option

[tiny iris]

Yeah

[wraith terrace]

Pay the dude

[tiny iris]

What about i see some guys having 90 fps option on low end devices

[night cloak]

we cant help you with that only customer service can help you

[tiny iris]

Is that possible

[night cloak]

they use the apps you mentioned

[zealous turret]

they use configs and it will lead to bans@tiny iris

and technically its not 90fps

its just showing the option for it

if you want a decent phone that's on the cheaper side I reccomend note 10 from Samsung

[wraith terrace]

Pay the dude using something like PayPal and then refund for blackmailing

[zealous turret]

no don't pay him he is probably a troll simply block the person

[wraith terrace]

I guess he is not just a troll, he hacked his Twitter.

[wild gyro]

Yeh might give that a try, thanks tho!

[night cloak]

i would not recommend that

[tiny iris]

There are more cheap ones that support even 120 fps, but i will get iphone soon

[wild gyro]

No unfortunately he has his account linked to mine.. So don't want to block him just yet

[night cloak]

120 fps not even released

[zealous turret]

iPhone doesn't even support 90

and 120 is out but only for GFP

op

[wraith terrace]

Note 10? Note 10 runs at more than 90?

I mean more than 60

Pubg sucks on my Note 9

[night cloak]

I got an account swap ban even though I haven't made an account swap. How can I apply?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wraith terrace]

Can't even run Extreme on Smooth

[zealous turret]

do you have snapdragon processor or exynos @wraith terrace

[wraith terrace]

Exynos, forgot that important detail

[zealous turret]

yeah that's why

I reccomend buying sd variants if possible

its way better

[wraith terrace]

Yeah, true

I'm based in Europe, so no much luck there.

But why doesn't the S20 FE 5G snapdragon version have 90 fps when the Mi10T Pro with the same res does?

[zealous turret]

hmm I believe you can import phones but it might cost a bit more but in the long term it will help

[night cloak]

only some devices support 90fps in PUBG Mobile

[torn hornet]

unmute me plzzz

[zealous turret]

you are not muted

[night cloak]

ask in #discord
you were server muted for a reason

[neat remnant]

Is it a bug when the smokes doesnt pop right when it touches the groud?

[night cloak]

yes there is devs are working on it

[last iris]

Hello, PUBG MOBILE. I know that you are busy due to the large number of massages. I had no problem with my account. My account has been baneed for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask to you solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

the account id: 512536622446

the name of the account user: 74〽️HEMA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last iris.

[agile mulch]

Как поменять сервер

[storm flume]

Please do not use languages other than English, @agile mulch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[agile mulch]

how to change the server? writes cross server asia, although I play in europe

Ау

Ответьте мне

[cobalt gate]

merhaba benim hesabım 10 yıl ban yedı sebeğsız ben bır yayıncıyım bana yardım edın

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cobalt gate.

[agile mulch]

how to change the server? writes cross server asia, although I play in europe

@polar marsh how to change the server? writes cross server asia, although I play in europe

[clear spindle]

You can change the server from the settings.

[agile mulch]

there it is not possible to select a server, it is written to wait 60 days

[twin vale]

hello pubg mobile i banned data exchange for no reason, can you help me?
Id 5236064024

[polar marsh]

Please refer to the private message from @polar marsh for further information, @twin vale.

[jolly forge]

No problem if i editing on the DNS server ?

[clear spindle]

Then you have to wait for 60 days to change it.

[clear spindle]

Using DNS is safe to use.

[dawn vigil]

Hello, what does ILLEGAL TRADE ITEM mean in the ban records?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn vigil.

[jolly forge]

Thanks 💙

[clear spindle]

You are welcome!

[distant dome]

Is it possible to gift someone an ID change card?

[clear spindle]

It is not possible to gift crates, redeem items, avatars, avatar frames, flag cards, rename cards, double experience points cards, or double battle points cards, or items in your inventory.
­

[celest zodiac]

hi, what should I do if I get banned all the time because I use some plugins I don't know? I understand Russian a little English if you can tell me, please write in your personal messages!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest zodiac.

[forest creek]

Midasbuy made change in their purchase way. They set up regions/countries to choose but my region/country is not on the list. So becouse of that I am unable to gift UC. Not work even if I choose some other region. Does anyone know legal page for purchuising UC? Thank you

Just to mention, in season 17 I purchase UC on midasbuy with no problem.

[night cloak]

How can i left RP Team

i created it but i want to left and go to other one

[potent heath]

How to get the Avocado Set?

[young hollow]

Hi Pubg team please lookup here is some glitch in your server side, my friends 7 Family person says his account was banned without any reason 7 days ban , 10 years ban please lookup in your database, because my friends&family spend too much his saving with PUBG Mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young hollow.

[vital flicker]

[night cloak]

how to leave RP Team

[mortal apex]

It’s only available in certain regions, such as North America.

[night cloak]

??

[forest creek]

What is solution for East EU? Delete game? Who can help us? Here nobody say "I can't help you" or "there is a way"...I try to do only legal ways and what I have in return? People around use VPN and other pages gifting UC and other things...they have FULL enjoy in game while fair players stuck every little from time to time. Who is protected to use other things which is not offical partner and end on top 100? Who are those people??? It is not small number!

[night cloak]

كيف تغيير سيرفر لقد اخترته بالخطاء

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How to change the server you have chosen by mistake

[night cloak]

you can't

~~

--

[wraith terrace]

But why?

But why doesn't the S20 FE 5G snapdragon version have 90 fps when the Mi10T Pro with the same res does?

[onyx dagger]

You may change it after 60 days.

Any devices that has the 90hz or above screen refresh rate and the processing capability to run 90fps, @wraith terrace. You can browse Google or YouTube for this.

[quartz latch]

Hi I buy M762 concerto of love but kill effect not work is 2 days now. I try repair but problems remain.other my weapons upgrade work wery well.pls help

Mi ID 5686746296
I play whit ASUS ROG PHONE 3
Server EUROPE

Help

[burnt wing]

If I want to restore purchases (refund) what do I have to do?

[onyx dagger]

Well, sadly, you cannot get a refund.

[quartz latch]

What I don't understand. I want my weapon new kill effect work

[burnt wing]

are there any exceptions?

[quartz latch]

No only this weapon

Other work perfect

[onyx dagger]

Well @quartz latch, could you please report this issue in #old?

[onyx dagger]

It isn't possible to get a Refund. :(

[celest shadow]

This issue has been forwarded to the community team. Please be patient for the issue to be fixed.

[night cloak]

What is the punishment for abusing glitches?

So I’m glitching myself cause they get away with it

[hallow gulch]

As far as i know, exploiting could get you banned. Since it does allow you to have an unfair advantage over other players, which goes for hacking too.

[night cloak]

I said abusing glitches

I didn’t say exploiting

Please don’t reply if you don’t know the answer

Seems to me like they don’t get punished

[median night]

Hi

[night cloak]

Do you know the answer?

[hallow gulch]

I do suggest you define ''exploiting'' first, though ok.

[median night]

Who help me to change server? I change server by mistake

[night cloak]

Exploiting is hacking and they aren’t using anything to modify their game

[hallow gulch]

Not possible, wait for the given cooldown to end.

[night cloak]

They’re just using a speed glitch by decreasing their armour weight

[median night]

Oke ty pixel

[hallow gulch]

Both give you an unfair advantage, therefore it's not allowed. The main point of my explanation is quite clear, though one of the admins can support you since you want ''trusted'' information.

[hallow gulch]

Glad to help.

[night cloak]

Everyone is doing it and they don’t get banned

So I’m doing it as well cause I’m sick of dying and losing my honour

[hallow gulch]

You do have a point :/

[night cloak]

I mean I don’t see why they’d ban someone for doing that

That’s the only way I can tackle them

You should see what radiation zone is like

That’s even worse, full of glitches and hackers

[quick mauve]

Why the server in each mode is different

[hallow gulch]

Fair, but reporting them for bug use is our best option being real pubg players :/

[mortal apex]

Can you please restart the game, @quick mauve?

[wide vessel]

mistakely i have changed my server asia to europe. please help me to back asia server. My pubg id name VondoGamingYT and id number is 5553502063

[hallow gulch]

I'm afraid that's not possible, it's out of anyone's reach. Please patiently wait for the given cooldown to end.

[proven iron]

Hello, can you help?!
This afternoon I purchased an RP, the subscription passed, the money was withdrawn, there are all screenshots. But, the game does not display the royal pass, as if it does not exist! I waited all day, wrote to technical support, and no one answered.

[night cloak]

You’ll have to wait

[night cloak]

Please wait patiently for a support agent to get back to you

[wide vessel]

sometimes i am playing on asia and sometimes on europe. But my profile results zero. see the picture.

[quick mauve]

@mortal apex I restarted the game more than once

[grave plank]

Hey! yesterday my account ID 5515614437 was blocked for 1 day without explanation. unlocking did not happen today. the blocking was extended for another three days. I ask you to reconsider the decision and unblock my account ID 5515614437. I did not violate the user agreement, I don’t use third-party programs, I don’t shoot at the enemy’s legs, I don’t change the game files.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave plank.

[quick mauve]

@mortal apex But not set

[mortal apex]

Have you tried uninstalling and reinstalling again the app, @quick mauve?

[wooden burrow]

When you get beamed from across map and loose 2 pieces of level 6 and its instantly feedback report he’s hacker

Shouldn’t we be able to get compensation i.e our items back from mail ? Or a box that gives cash to get the items back

[hallow gulch]

You may share your feedback and concerns in #old, to help make the game better.

[rigid badge]

So apparently if you change servers your stats get wiped?

[daring nacelle]

Есть русские модераторы , помогите мне пожалуйста

?

[storm flume]

Please do not use languages other than English, @daring nacelle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[scarlet spoke]

hello

[zealous turret]

hello do you need help@scarlet spoke

[ocean saffron]

How to fix this ??????

This game he so many stupid bugs

[zealous turret]

Has any of your social media been hacked?@ocean saffron

[scarlet spoke]

i have a PUBGM account

[ocean saffron]

No

[scarlet spoke]

tthat was linked with facebook , google play games and gmail

and facebook is hacked

and when i try to unlink facebook with my account hacker login using it and unlink process get paused

how do i unlink my hacked facebook instantly

[gilded cedar]

Hello, PUBG MOBILE. My account has been stolen, and I sent all the information to technical support yesterday, and my problem was not answered or resolved. I ask you to solve my problem before the thief classifies my account as he has submitted the version so that I cannot log in.
ID-ID: 5203778705
Account name: ＨＭＡＤＡＨ ・

[ocean saffron]

Any help?

[gilded cedar]

My account has been stolen, and I sent all the information to technical support yesterday, and my problem was not answered or resolved. I ask you to solve my problem before the thief classifies my account as he has submitted the version so that I cannot log in.
ID-ID: 5203778705
Account name: ＨＭＡＤＡＨ ・

[vital osprey]

Yo @olive dove, you have any knowledge of pubg fixing the hit registration? Interested to see if they've taken notice

[rancid belfry]

Hi,

My account get 10 years banned, without using any hacking or cheating apps, how I can investigate about it ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid belfry.

[night cloak]

Stop spamming

[olive dove]

The devs are aware of the issue, it should be solved soon.

[vital osprey]

Legend thank you👍

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @gilded cedar.

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[olive dove]

no not yet.

[lusty sail]

One message removed from a suspended account.

[short galleon]

7 shots of kar98k on a stable connection, only 2 registered

[lusty sail]

One message removed from a suspended account.

[low tundra]

Hi

[meager sable]

Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem with
my account. My account has been banned for no reason
and I swear to do or use external materials and that I play
clean play and I make very careful to comply with the
terms and integrity of the game.
ask you to solve a problem as soon as possible
because l am wronged. Thank you, PUBG MOBILE
The account id5330991999
The name of the account usser『مجد』๛亗

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager sable.

[storm flume]

Please do not use languages other than English, @stuck schooner. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck schooner.

[low tundra]

مرحبا ببجي موبايل

تم اختراق حسابي في تويتر ثم تم سرقة حسابي في ببجي
ماهي الطريقه الاسترجاع
Hello PUBG MOBILE

My Twitter account (the account linked to the game) was hacked, then my account in Pubg was stolen
What is the method of retrieval

[storm flume]

Please do not use languages other than English, @low tundra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[low tundra]

My PUBG account was stolen, the way to get it back

[feral forge]

according to UTC time it is now 11:27pm

[strong estuary]

Hello,my account has been band for ten years without any reason,please help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strong estuary.

[chilly blade]

I did 730 clan missions but it says I only login 655 there’s an issue here lol can PUBG fix this

Why isn’t dependable V completed yet 😂

[night cloak]

I don’t see any issue with that

[chilly blade]

Look at the difference

[night cloak]

Dependable is how many days you’ve logged in

Clan trainings aren’t the same

[chilly blade]

Why not when clearly we have to login to do clan daily missions

[night cloak]

You can complete more than one clan training per day

[chilly blade]

No you can’t

[night cloak]

Or actually

Dependable mission was added a year after happy training mission

So that’s why you’ll see a difference

Clan training was added first

[chilly blade]

Maybe you’re right but still it just confuses me lol

[night cloak]

So there’s no issues, dependable got added late

They weren’t added at the same time

So the days won’t be similar

[chilly blade]

Like I’m determined to get that title and I assume there was an error

[night cloak]

Apparently some already have the title

[chilly blade]

Thanks for helping me

[cloud heron]

Can my enemy see the laser of my laser grip?

[chilly blade]

I haven’t seen anyone with dependable V unless their using Unique Destiny @night cloak

[night cloak]

The laser beam is not visible to your teammates and enemies

[chilly blade]

@cloud heron idk but I was spectating my teammate and I saw enemy’s laser sight

[cloud heron]

Yeah thats y I'm asking

[night cloak]

Spectate is cracked as hell

[cloud heron]

Thnx

[unkempt estuary]

How do I get back pack accessories like the angry bird and Snapchat gost?

[feral forge]

from crates and shop

[unkempt estuary]

Ok thanks

[gilded cedar]

How can I recover my stolen account?

[rose vale]

How to view season recap?

[feral forge]

do you still have access to your account or your linked methods?

[feral forge]

that is currently not available yet, properly it will come out next week.

[rose vale]

Oh there isn’t a weekly one?

[gilded cedar]

yes

[gilded cedar]

Yes, I can log in to my account before the thief submits the PUBG version

[feral forge]

season recap? no

[feral forge]

contact the in game customer service.

[gilded cedar]

I have been contacted, but no response

[solar copper]

Hello, PUBG MOBILE. I know that you are vey busy
due to the large number of messages. I had no
problem with my account. My account has been
banned for no reason and I swear to do or use
external materials and that I play clean play and I
make very careful to comply with the terms and
integrity of the game.
T ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5140058829
The name of the account user 'MDAR'

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar copper.

[rose vale]

Ok thanks

[feral forge]

refer to 5.5 in #faq, you will need to wait patiently🙏🏻

[gilded cedar]

okay 🥺

[rigid canopy]

why not make me buy uc with my google play balance?

[tranquil lance]

My pubg account got hacked help

[faint swan]

Why realme X3 not supporting 90fps

[untold hollow]

Can I get some help

Pubg customer service not helping me

[night cloak]

@untold hollow They take some time to reply. May I know what is your query?

[untold hollow]

Ok so in game it said my account was login from a different location

And trying to log back in it said I need the newest version

I did so I deleted the game and download it back

And it still stays the same thing

[night cloak]

@untold hollow Looks like someone compromised your account and used a modified version of the game - where the version number is much higher than the latest one. Hence it shows that you are not on the newest one. Unfortunately, there's no solution for this issue yet.

[untold hollow]

:( so I can't get into my account

[night cloak]

Not now, unfortunately. Try to login every time there's a new update to see if it gets fixed someday.

[unkempt estuary]

How come I can’t open?

[night cloak]

@unkempt estuary The crate is not available right now.

[long kettle]

There is no crate available at the moment, it’s coming soon

[unkempt estuary]

Ok

[untold hollow]

Ok so one more question

How is it possible that there's a version higher than the current

@night cloak

[night cloak]

@untold hollow There isn’t. Hence it is modified.

[hollow mountain]

Hey @night cloak I can't linked my mobile number to pubg mobile plz help me.. they show me a error.. parameter error 1

[night cloak]

@hollow mountain Are you from Pakistan?

[hollow mountain]

Yess

[night cloak]

Unfortunately, adding phone number is a problem in Pakistan now.

[hollow mountain]

But why😭😭

[night cloak]

No information.

[hollow mountain]

One of my friend recently linked a number in Pakistan but i can't

[night cloak]

They were lucky then.

[hollow mountain]

😩 😩 😩

Can't find this event plz help

[hollow mountain]

@night cloak

[night cloak]

@hollow mountain If you cannot find it, it is not available to you.

[hollow mountain]

But Why.... 😭😭

[unkempt wave]

why i dont have 90fps

but i have 120hz phone

Device: Samsung S20+

[hallow gulch]

Not all devices support the 90 fps feature, even with new flagship devices. Some have types of chipsets which actually are capable of supporting the feature and other which are not.

[hushed dagger]

i lost my account by mistake

[sullen blade]

تم حظر حسابي بلى سبب

[storm flume]

Please do not use languages other than English, @sullen blade. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[compact oasis]

why is it that higher resolutions like i pad has better hipfire accuracy?

[sullen blade]

تم حظر حسابي بلى سبب

[storm flume]

Please do not use languages other than English, @sullen blade. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sullen blade]

My account was banned for any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen blade.

[left drum]

I haven't got the grenadier title why?

[dire urchin]

Few hours back i was playing on emulator i started match and went with randoms ,... they are all mobiles and i dont know how i got in mobile lobby ... after that i got 3 month offline ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire urchin.

[ripe elm]

Help need ..

I have already completed week 1 all missions. if now i buy RP activity pack would i get my completed week 1 missions RP activity points ?

@hallow gulch

@night cloak

[wary pasture]

I accident changed my server, can y’all change it back

[jade nest]

No,you will have to complete other week missions to gain progress in the RP activity pack.You can find further information from here.
https://youtu.be/mX-xvslBtV0

[left drum]

please reply!

[normal fulcrum]

@left drum Wait for the system to refresh the ranking

[normal fulcrum]

Server can be changed once in 60 days. Unfortunately, nothing can be done until cooldown

[hearty frost]

Hi i need help
‏My account has been banned for 10 years without any reason):

[wary pasture]

Ive had a friend and he said that he got his server back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty frost.

[normal fulcrum]

As I said. Server can be changed once in 60 days

[wary pasture]

Ok 😢

[turbid siren]

How can I unlink an apple id? My Twitter is link to it as well but it only allows me to unlink Twitter

HELLPPPP

[normal fulcrum]

You're logging in with Twitter or Apple ID?

[wary pasture]

This was my friend

[vagrant onyx]

Try to log on apple id to unlink it
( the requirement is
Apple id must be linked for 21 days or more and should not log in with it for 7 days )

[normal fulcrum]

I'm sorry by nothing can be done

[left drum]

it's more than 24 hours😅

[vagrant onyx]

Its can take up to 1 month to get that title

👍🏼

For real

[left drum]

@vagrant onyx what if i got out of that top 100 list

[lone egret]

My account was hacked and now it won't let me log in. It says that I don't have the latest version and can't log in

[vagrant onyx]

That the issue

[vagrant onyx]

Could be log in throw other game client

[left drum]

@vagrant onyx so what should i do if i want that title

[vagrant onyx]

@left drum idk much , but try to just keep your poison for a bit time

[left drum]

@vagrant onyx ok

[wary pasture]

Well shoot

[lone egret]

I tried deleting the game and redownloading but it didn't work

[vagrant onyx]

Try to contact customer service
or ask that guy how he able to change for him

[vagrant onyx]

Its does not work like that

[lone egret]

I was seeing if that would get an "update" to make it the latest version so I could log in

Because I log in using my email

[wary pasture]

The customer service in game?

[vagrant onyx]

Yes dude
but i think they don’t change anymore for no body

[vagrant onyx]

Yes , you are correct

[lone egret]

It didn't work though and I still can't log in. The hacker has also been messaging some of my friends and trying to hack their accounts

[vagrant onyx]

Man try to change password and revoke access from gmail if they allow to

[lone egret]

Changing my email password doesn't change the one for the game though

So they still have access

They don't have any access to my personal info, I stopped them before that, but now I can't access my account

[wary pasture]

Its a fat rip cause its only bots in customer service lol

[vagrant onyx]

Contact social media customer service from #faq 2.8

@lone egret

[vagrant onyx]

Yes bots , but maybe some case its fix your problem or later ON a real human might view your case

[vagrant onyx]

I got what you mean

[lone egret]

2.8 refers to if you can't access your social media accounts, but I can.

I have tried multiple times working with the in game customer service and it's just getting frustrating

[vagrant onyx]

@lone egret yes 👍

I think they did something so you cant log in

[lone egret]

Is there a way to get my account back?

[storm flume]

Please contact the customer service for further assistance, @lone egret.

[lone egret]

I have contacted customer service!!!!!! It goes nowhere....it's the worst service I have received

It's literally a loop that leaves me back at the beginning without any progress

I tried getting the problem fixed way back at the beginning but nobody would help

[normal fulcrum]

We cannot help you regarding the issue. Only customer support can. Make sure to choose correct options in order to connect with customer support

[vagrant onyx]

You have to type correct words and respond correct answer
otherwise the conversion might be closed or the process will be denied

[lone egret]

I did, but then it would just respond saying sorry we couldn't help, rate our conversation

[broken verge]

Where is weekly report 😑

[silent junco]

My device is redmi note 9 pro max he supports 60 fps but pubg mobile graphics shows only smooth + ultra there is no extreme option

[vagrant forum]

The processor used in that device does not support extreme framerate.

[night cloak]

Why didn't the event started as given date 📅 as this event is globally

[turbid siren]

Oh okay thanks

[ripe elm]

How to left from RP team ?

@vagrant onyx

Anyone here ?

@normal fulcrum

[normal fulcrum]

You can leave an RP team only of there's less then 2 members

[broken verge]

can anyone tell me this??

[night cloak]

554921155

Hacker report him guys and get ban pan skin

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[edgy rover]

@normal fulcrum @vagrant forum
My account got banned I don't know why shows that illegal trade item, but i haven't trade any thing.plz check my account.ID-5152541848

[polar marsh]

Please refer to the private message from @polar marsh for further information, @edgy rover.

Please refer to the private message from @polar marsh for further information, @uneven pumice.

[broken verge]

as per given date 18 March a new event was about to come today but till now it is not available can i know why??

[quick mauve]

@وبيني وبينك 😆اسلام#4813

[storm flume]

Please do not use languages other than English, @quick mauve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quick mauve]

@mortal apex i will try 👍

[celest shadow]

Teamers should be reported in the game, @mystic sonnet.

[celest shadow]

Please keep an eye out for the in-game events and #news.

[whole jungle]

10/10 servers

[slow tangle]

Is the event locked for some reason? My friends played earlier today

[noble dagger]

hey can anyone tell why Review Your Stats event has not arrived yet ?

[vagrant onyx]

Some open in 21 march and later on
if its bugged should be fixed soon

[spark solar]

hello pubg m i know you are so buzy but i hope you help me please
i have changed server to SouthAmerica by Wrong and there is to much ping more than 200 and i cant play in this server so please i hope help me and swith it to Europe or MiddlEast please ID : 5916716432 Name : cycAhmed

[night cloak]

You can change it after cooldown ends

[spark solar]

it takes 60 days i can`t wait my pings is 200 ms
i will ask you a question you can play in 200 ms

[night cloak]

I cant but it is your fault that you changed server

[spark solar]

i canges it by wrong man i hope it solve

changes

[night cloak]

You’ll have to wait

only option is to wait

[spark solar]

i hope it solve sooner please

[night cloak]

You can give a feedback about this feature in #old

[spark solar]

okey thank you man

[bright violet]

Please ban those players who add config file to data folder of pubg mobile for 90PFS and no recoil, this not fair.

[clever hollow]

Hi

[night cloak]

they will be banned if detected

[raven fog]

Hii pubg mobile my account level 73 above but I didn’t see my rank is duo fpp my character I’d 5296715451 and in game name ( ch • iconic ) please try to solve my problem

[night cloak]

Wait for some time Your account might be going through a security inspection

[raven fog]

How much time to get solve my problem

Because I’m pushing to conqueror

[south rapids]

Hello

My account got banned and when I try to file claim it says my account is normal

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @south rapids.

[hoary basin]

Hi

[merry sandal]

Hello, @hoary basin. Is there something you need help with?

[hoary basin]

I update the game and again this massage

[short galleon]

is there a new bug, which shows everyone's current season stats 0? but in their personal space it shows their kd and rank

whenever i select another season their stats come back

[modern timber]

Please any support I need help

[granite whale]

My acc got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite whale.

[storm flume]

Please contact the customer service for further assistance, @hoary basin.

We are unable to provide assistance if you do not ask a question or state a problem, @modern timber. Remember to read through #faq before asking questions in the support channels.

[austere ruin]

Hey, is there a way to play a map singleplayer, offline?

[modern timber]

Sorry

[elfin canopy]

You need an internet connection to play PUBG MOBILE, @austere ruin.

[austere ruin]

Yes, I know i need a connection, but is there a way to play it singleplayer, without any other players?

[modern timber]

Can i change my server before 60 days ?

[elfin canopy]

Of course! Just select "solo".

[modern timber]

Even when i talk with customer service

[elfin canopy]

Unfortunately that is not possible.

[austere ruin]

But that is still playing with other players. I mean that I am completely alone on the map

[modern timber]

Even if i talked with customer service

?

[elfin canopy]

That is not possible, this is a survival game, the main purpose of the game is to defeat other players to win the match, @austere ruin. However, I think you may try doing that in custom game using a room card.

[elfin canopy]

You may try doing that, but I'm not sure if that would be of any help. As it is clearly mentioned that you would not be able to switch server before the cooldown period.

[modern timber]

Can i dm you

[elfin canopy]

Of course! However, I cannot help you regarding this.

[austere ruin]

Aah I see, thanks for the help

[merry sandal]

Did you log in onto the Emulator with your profile, by any chance, @hoary basin?

[austere ruin]

Room cards are paid though, so I'll just play normally i guess

[merry sandal]

Please post it in #old, @crude folio.

[hoary basin]

@merry sandal yes But long time ago

[elfin canopy]

You can purchase from clan shop using 300 clan points.

[merry sandal]

Have you try uninstalling and reinstalling the game, @hoary basin?

[hoary basin]

@merry sandal yes but same problem

[merry sandal]

I see. In that case, you should try again in a few days and if the issue doesn't go away, contact the Customer Service.

This isn't something anybody here on the Discord server can look into, unfortunately.

[dry flame]

My PUBG Mobile account has been stolen and thief. He banned it for 10 years. Is there any solution?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry flame.

[bright violet]

One of my clan member play with that file from season 16 so when those kind of players get banned ? pubg mobile should take an action against them

[clever hollow]

Hi

[night cloak]

report him

[clever hollow]

id : 5305394599
name account SY٭K͜͡ING
???

[night cloak]

refer suboint 3.14 in #faq

[valid jewel]

How do I remove my emulator role I’m a mobile player

[night cloak]

Type .emulator again in #481204134859505684

[valid jewel]

Thanks

[clever hollow]

@night cloak This did not help me

[sinful current]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5348310322

The name of the account user(ZrZīīīHarbe)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sinful current.

[olive isle]

Why my mission is not complete i am continuously get 3 chicken dinner in squad

@torpid quail bro pls help me

@olive isle

[stiff hare]

You played a solo in between

[olive isle]

@stiff hare solo different

[stiff hare]

there's no specification which mode it should be.

it just says 3 classic in a row

[sinful harness]

hey please someone help I have a huawei phone what's the best way to get pubg without being banned ?

[celest shadow]

You can download the Android APK for PUBG MOBILE here:

▫️ https://pubgmobile.live/apk

[sinful harness]

thank you very much

[minor swan]

I'm sorry

[jaunty bluff]

hello .. some thing wrong in recall
I had changed my FB account on game .. but friends in recall are from old account only ... why ?

[cyan sundial]

@celest shadow big fan

🙏

[agile mulch]

how to change the server? writes cross server asia, although I play in europe

[night cloak]

hello i have a problem here (.when i play a match, the gyroscope turns off by itself. Help solve this problem

[tepid scroll]

Once you chnage your server then have to wait for 60days

[night cloak]

I have to wait a long time??

[jade nest]

Repair your ingame client

[night cloak]

ok I'll try

[glacial creek]

Why does PUBGM get quieter when i am playing and I'm in a discord call? And how do i fix it (the sound gets messsed up and really quiet)

[tender olive]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5731305716

The name of the account user علي81719

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender olive.

[night cloak]

How come my friend keeps getting BaNnEd for plug ins and 3rd party apps but pubg is the only app on his phone because I’ve seen with my own eyes and I’ve looked into his folders and he has no hacked files......

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe dove.

[proven scaffold]

You played solo in between chickens that's why it doesn't get complete

[slender terrace]

Can anyone tell me what this means ?

[onyx dagger]

Is that the KR version of the game, @slender terrace?

[slender terrace]

Yes it is @onyx dagger

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @slender terrace.

[slender terrace]

I didn’t even read that wow

[onyx dagger]

I see.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @weary summit. You can also submit a report in #old in compliance with the channel's pinned instructions.

[delicate wagon]

Hello, my nickname is Leitwolfen and there is a problem. I mistakenly changed server my native server Europe to North America and now I am lossing my gameplay experience. All of my achievements and high ranks are at Europe server, i've played here from the beginning of my gameplay. So it's request to solve my problem to change server to Europe.

[onyx dagger]

You may change it after 60 Days.

[weary summit]

It's not something to report lol, there was a quick fix that recommended from a mod or support.. didn't remember at all

I repaired files but still same

I restarted my phone so i will try rn

[onyx dagger]

Restarting the device should fix it anyways.

[weary summit]

Still same

[dull bronze]

1.3 update fully loaded with Bug & Lag... Excellent work team Pubg mobile...

[short galleon]

if we have a airplane skin (sorry i never had one) do we have to have more rp than anyone in match to see it?

[fallow mason]

If you have more rp points than anyone in the match you can see your airplane skin. Also if you have downloaded the resource pack.

[fallow mason]

#old

[short galleon]

if i dont i wont see it?

[fallow mason]

Nope. You can see only top rp player's skin.

[short galleon]

big oof, thanks for the explanation

[fallow mason]

Alright

[viral axle]

My account got hacked....and the person linked his Twitter accout and is trying to get me banned is there a solution

[lusty sail]

One message removed from a suspended account.

[night cloak]

What That Issue? When i go purchases Prime plus ,Then come That Massage Please Help me @lime juniper

[quick mauve]

What is this and why is it in the first account and in the other account it does not exist. Knowing that my first account was on the Middle East server, and then I transferred to a European server

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[lunar aurora]

Hello! Why the karakin isn't in the global version?

[mortal apex]

Hello! Karakin will be coming in April. Further information will be made available soon.

[lunar aurora]

Thank you!

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[mortal apex]

Where do you live?

[mortal apex]

It should be available from today. Is the title not appearing for you?

[short galleon]

not available for me too

[compact kettle]

hi i still have the same problem with livik every time i play it keeps kicking me out

[short galleon]

Game crashing?

[compact kettle]

yes

[rose vale]

Is this legit site?

[short galleon]

Report it in #old , also what is your device?

[compact kettle]

galaxy tab a 2019

[sweet briar]

Hello i changed my server by mistake to North America can you please help me

[short galleon]

Livik is a beta map and it is not yet in it's final form, so it will have bugs and game crashes and lower end devices (my tablet is the same and you can't play livik on it).

[mortal apex]

Are you referring to the poster in #news, right? You may wait until it will be released, @lusty sail.

[sweet briar]

@mortal apex can you help

[void elm]

Hello

[mortal apex]

Unfortunately, you will have to wait for the server cooldown period to be over.

[pure apex]

Hello can someone please tell me what happened to weekly report. Thanks

[sweet briar]

come on my MS is 400 😢

[rose vale]

Is this website legit?

[void elm]

I need a help can any one Help me please

[celest shadow]

We only recommend to purchase UC from the in-game system or through https://www.pubgmobile.com/pay, @rose vale.

[compact kettle]

ok tyy

[mortal apex]

Nothing can be done, sadly.

[celest shadow]

In other words, this is not official whatsoever.

[rose vale]

Ok

[sweet briar]

@celest shadow can you please help

[celest shadow]

Please refer to @mortal apex's response to your inquiry, @sweet briar. My answer would be no different.

[sweet briar]

@celest shadow why did the devlopers made us wait for 60 day 😢

[void elm]

I say I need a Help

can any one see my message

[celest shadow]

To ensure that you experience less network lag and have a more stable and better gaming environment, players are currently unable to switch servers at will.

How can we help you, @void elm?

[sweet briar]

@celest shadow but my MS now is 400 i should go back to Europe

[void elm]

Need to enquiry a ID . Is it possibly???

[celest shadow]

You can ask a friend who has their server selected as Europe to invite you. This way, you will be able to play in Europe as long as the leader of the party is not you.

[celest shadow]

What do you mean?

[sweet briar]

@celest shadow Ok thanks

[void elm]

need to check a Id is it possibly?

[celest shadow]

What happened to it?

[void elm]

It's got a landing glitch and then ID was banded .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void elm.

[night cloak]

remaining countries having time line of 21 March of second event why global version didn't change the date on instagram

[vivid niche]

#questions My PUBG ACCOUNT WAS BANNED AND I DIDNT DO ANYTHING WRONG

KINDLY PLEASE CHECK WHY MY ID WAS BANNED.
PUBG ID-5628801447

They are saying I violated user agreement but I am sure I didnt do anything wrong Why would PUBG give me 10year ban?

I am a new player and I spend money in my account
Pubg team Please help me
Atleast tell the reason why my account got banned🥺?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid niche.

[potent heath]

How come when I wanna buy the 600uc it claims to be $10 right? but when you actually have the money it is $10.50 why is this? This is Google play

[lean orbit]

@polar marsh Purchase bonus event not appearing to me ???

[atomic patio]

hello, I accidentally changed the server and I want to change to europe : 51320817814

[full bane]

hi i saw a video on tiktok and say if you change your location with vpn you get a weapon skin? is legat tu use vpn

to*

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id: 5468105101
The name of account user:亗DZA亗Pandaツ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[clear spindle]

@full bane usage of VPN is not recommended.

[clear spindle]

You can change it after the cooldown.

Feel free to use #media for it, @main scroll.

[clear spindle]

It should be the tax.

[atomic patio]

and it is impossible to change the server without waiting?

[clear spindle]

Please check your In-game event sections, not every region have that for now.

Waiting for 60 days is the only option.

[winged umbra]

Does playing with VPN get a player banned?

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @winged umbra.

[ocean arch]

Hi, he misses entering the game. The error is that you've already been logged with a higher version, and now you can't. I've updated, but it won't be again. You can give me some guidance, please.

[light otter]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5193633824
The name of the account user Mostafa Teva

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light otter.

[runic spear]

what is this about??

why 3 days to go ?

[ocean arch]

Hi, he misses entering the game. The error is that you've already been logged with a higher version, and now you can't. I've updated, but it won't be again. You can give me some guidance, please.

[short galleon]

Until PUBG MOBILE turns 3 years old.

[trail pollen]

Hello can u explain to what's this?

@lime juniper

[fallow mason]

Please wait for a new update from the game or contact technical support within the game at the login screen at the top of the screen on the right.@trail pollen

[trail pollen]

I was playing and the game log me out?

Hello sir Last question@fallow mason
If i uninstall the game then download it again gonna be work?

[hallow gulch]

Unfortunately not, that has to do with your account specifically and not with the game as a whole.

[trail pollen]

Thx for your time

[trail pollen]

Can you tell me the reasons?

Because the game support take too mach time to answer me xD

؟

[hallow gulch]

This happens when your account is being accessed from a modified version of the game, or in other words an interruption in the game files. Make sure all of your login info and socials are safe before you proceed with recovering your account.

[formal ginkgo]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason for 14 days and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. i had changed my facebook password after that gived my friend the password to continue rank with my account beacuas i need to sleep for 2 hours , my rank was diamond ||| and the top 4000 in the middle east server squad . my friend login my account before me and i told him that , ididn't know that iliagle log . please help me to unban to continue rank ( conqueror )
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account iD: 5225257083
The name of the account user FBI•BOGYY ,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @formal ginkgo.

[trail pollen]

My account get hacked from 3 weeks and support team asked me for alot of things the receipt for the first time and last to gimme my account back i got alot of banns from 1 day to 1 week
And this happened today:heart:

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @trail pollen.

[robust ledge]

@thin halo ❤️

Can you help me

[pallid spade]

anyone help me?

[river locust]

@pallid spade @robust ledge type here

[robust ledge]

@river locust

That's me i wanna an answer

[river locust]

@robust ledge If you did what support team want... they have to work on it and it take process.....

[pallid spade]

How contact pubg mobile? My id is banned any kind of reason. i can not use cheat anything but the system ban my account. This is there system problem why my account ban. i want contact there engineer they are system is total e disgusting. I play this game session 4 and my id level is 77.My account is ban what is this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid spade.

Please refer to the private message from @polar marsh for further information, @amber hearth.

Please refer to subpoint 2.12 in #faq for further information, @robust ledge.

[paper elk]

It's a mistake from my part. But I accidentally changed my server for the first time and now I am facing lag issues. I want to reset itpraypray

[river locust]

@paper elk You can change your server after a time period ^^ have patience

[primal sparrow]

Hey I need a support

[river locust]

@primal sparrow Type your problem we try to help you

[primal sparrow]

I put a wrong year born in my account and I got bothered of that I cant voice with my friends or text them

How can I change ot

It*

And the game told me you are older than 18?

And I clicked on yes and nothing changed

[river locust]

@primal sparrow contact customer service

in game

[paper elk]

But I want to reset it now,it was a mistake and now I have connection issues😭pls reset it
It's my first time.

[primal sparrow]

How

Can you send me screen in PM?

[river locust]

@primal sparrow yes 1sec.

@paper elk You have to wait... I can recommend you.. to play with your friend who have other server.. or you can join team from global chat.. it take time

in setting you can change it

[primal sparrow]

What about me

[river locust]

@primal sparrow dm you^^

[paper elk]

The problem is even if I play with them, I get points is middle East server and I am bronze in middle East and gold in Asia after the season change and I need only one match to get that gold tier reward. I know it's hard for you guys. But I need help. You can check my account too. It's my first time changing my server. But I don't want it. I feel very disappointed ☹️

[prisma crown]

Hi

[river locust]

@prisma crown #chat if you don't have problem in pubg*

[prisma crown]

How to change server

[river locust]

@paper elk as i said you have to wait*

@prisma crown

in setting /Basic /scroll down

[river locust]

you have to wait

[paper elk]

☹️

[prisma crown]

Yes I know

[river locust]

after 58days and 10 h you can change it

[paper elk]

This is bad

[prisma crown]

Linda yes I know but how to change fast

[river locust]

@paper elk #old

[paper elk]

What should I say there

[river locust]

@prisma crown it take that time period.. u have to wait.. i recommend ..you can join your friends lobby(for another server).or from global chat

[paper elk]

....

[night yacht]

hi

PING in the game goes above 400 intermittent and originated with this game.

[river locust]

@paper elk if you dont like this system you can give a feedback #old (changing server etc..) i already answered your question..

[paper elk]

Hey don't be rude

Accidents happens

[night yacht]

When do you intend to fix it due to ancestry?

[fossil aspen]

Good evening, I played the metro royale mode, and the evacuation points were not marked on the map, I somehow found them manually, but there was no evacuate button, the grenade is lying, and there is no smoke and no button on either point or on the other. As a result, he died from the zone and lost all of it. How can I get it back?

[paper elk]

Thats why I asked for help

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fossil aspen. You can also submit a report in #old in compliance with the channel's pinned instructions.

[paper elk]

Otherwise I would have helped

[river locust]

@paper elk i am not rude😅

[celest shadow]

Please report it in #old, @night yacht.

[prisma crown]

Linda thanks bye

[river locust]

@prisma crown your welcome

[paper elk]

One last time, is there any way to reset my server. The ping is too high. I can't even play correctly. Is there?☹️

[onyx dagger]

May I know how did the servers change, @paper elk?

[paper elk]

@onyx dagger Asia to middle east

[onyx dagger]

How did they change?

Did you change it via the game settings?

[paper elk]

Yes, I was trying to change the region to fix an issue but I accidentally changed the server. And it's for the first time ever.

[onyx dagger]

Well, if thats the case, you may change it after 60 days/when the cool down reset.

[paper elk]

I am kindly waiting for another answer. I swear it's an accident. The ping is unbearable and it's literally impossible to even pick up a weapon. Pls fix this. And I have only played 2 matches in this server and I have stopped because of the ping. That means I have to stop playing the game for 60 days just because I accidentally changed it🙄? If the ping was lower, I would have adjusted. But the ping is too high that it's even hard to win a one v one or close combat.

Pls give me a positive answer.

@onyx dagger

[thin halo]

The positive answer would be, patiently wait for 60 days.

They even asked you for confirmation before clicking on change server. There’s nothing else you can do except for waiting.

[paper elk]

That means I don't play for 60 days?

[river locust]

@paper elk As i Said. You can play with your friends..who have the server... other wise you can wait..It take time to change (server)!
You can rank with your friends or from global chat... Thats what we recommend ✌️

[paper elk]

And as I said even if I play with friends my rank gets more in middle East server(which is bronze 5 coz I never played in that server) and I don't want that. And the other big problem is the matchmaking takes too long, 2 mins minimum( in my server it would only have took 2 secs). I need soloutions...

@river locust

[glossy sable]

Solution is in-game Customer Service.

Period.

Nothing else.

And, patience.

[paper elk]

The bot that never gives a solution.

Wow

What a solution

...

[glossy sable]

You chose to change the server.

[paper elk]

Yes I chose to
But I didn't mean to.
Difference

[glossy sable]

Go explain the difference to the game.

[paper elk]

Then why are you here. Just to argue with me.

[thin halo]

Try doing what those people suggestions. Asking for more solutions will give you the same answer. Either be patience or keep complaining. Please use other channels express your dissatisfaction as example, #old.

[glossy sable]

We are not developers, we are actually not affiliated with Tencent Games at all.
We, as Discord server staff, can provide you quality assistance with client-sided issues and basic technical issues. This is a community support channel, as the channel description indicates.

[hushed dune]

أنا الاكونت بتاعى اتسرق ومش عارف ارجعه خالص

[storm flume]

Please do not use languages other than English, @hushed dune. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glossy sable]

Server-sided issues can not be solved by us. Complaining here is not going to get you anywhere else than getting muted for causing disturbance in here.

[zealous turret]

hey is there any links I can use to report telegram groups

[glossy sable]

Have a nice day/night ahead.

[zealous turret]

that sell cheats

[hushed dune]

Please 🙏, my account it's hacking and I can't get into it

Please I want to help

[river locust]

@hushed dune contact costumer support

[hushed dune]

How please

[paper elk]

Contact the bot that never replies
Bye

[hushed dune]

and my facebook account it's hacking

[paper elk]

Your account is gone and you will never get it back and these dudes here can't help you too. Maybe you can log out from all devices and log in again.

[paper elk]

Quality assistance, really dude lol😂

[hushed dune]

I don't have a new password

[thin halo]

@paper elk If you don’t need any support, please do use #chat.

[night cloak]

Contact the customer service for further assistance

[river locust]

@hushed dune