questions

[night cloak]

mhm

Bring seperate gyroscope sensitivity for AR and sniper
For ex.
While using AR 300 @ gyro sensitivity of 4X scope
Same scope is equipped on sniper then gyro sensitivity is 25
Because it's hard to handle 300 sensitivity for both ar and sniper on gyroscope

[celest shadow]

Please share your suggestion for the game in #old. Thank you.

[night cloak]

I did them in tier crown

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cedar shoal.

[night cloak]

why can’t I get the title?

[mortal apex]

Are you sure you have completed them correctly?

[surreal lynx]

When will bonus challenge start?

[night cloak]

yeah I did

I think I did tho

[mortal apex]

Try to play and redo again all the missions.

[night cloak]

But why is there a mark next to the missions?

It means I did them

I started to do the achievement like 4 days ago and today I finished it

[celest shadow]

No information in this regard. It is only available in select countries at the moment.

[mortal apex]

If you have completed all the missions, it will appear a green mark next to them. (✅) @night cloak.

[night cloak]

Oh but

that’s Impossible because I know for a fact I used to kill people with a assault rifle and win

I mean like

The finale blow

[celest shadow]

The requirement is that you have to be Platinum tier or above in Solo and win the match by using the different weapons as the final kill.

[night cloak]

I completed the achievement in crown and I was playing solo vs squads

[celest shadow]

It will not count in Squads, even if you disable the auto-matching. It must be completed in Solo mode only, with the requirement that your Solo rank is Platinum tier or above.

[night cloak]

Oh

Alright

Thanks for the information

[celest shadow]

You are welcome, we wish you the best!

[dense citrus]

Can we play comp match with different region on same team?

[tawdry jasper]

the new m7 skin after upgrading to level 2, which unlocks the kill effect, doesn't appear when we use it in game. is this a bug?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tawdry jasper. You can also submit a report in #old in compliance with the channel's pinned instructions.

[strong portal]

The game is very bad.Why I’m in underground?

[strong portal]

I had 120.000 worth of items and they went

[mortal apex]

You may report it in #old.

[tawdry jasper]

hello @mortal apex, I've posted my question above, but I'm not sure if it is a bug. do I post that in #old ?

[elfin canopy]

We have already passed this issue to the community team, hopefully the concerned team will look into it real soon. Thank you for being patient.

[tawdry jasper]

i see, thanks!

[tardy radish]

hello

i have a question

quys

[mortal apex]

Mav already replied to you. We hope it will be fixed soon! 🙌🏻

[tawdry jasper]

yes i saw, thanks!

[tardy radish]

if i use GFX tools to make the game smother i will get banned or not ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @tardy radish.

[wintry sentinel]

Why Samsung Galaxy A71 does not have Smooth Extreme option?

😩

[hallow gulch]

Only certain chips support the extreme option.

[wintry sentinel]

Snapdragon 730 ?

[night cloak]

Anyone knows a player called Srryimschizo ?

[hallow gulch]

Nope.

[wintry sentinel]

?

[hallow gulch]

Not all phones with high processors can support the mentioned option, it also depends on your software not just hardware as both should be compatible and supporting with it. Some phones That have been released with a 730g chip can't support the extreme option, While some others can. Conclusion is, it's not always the processor.

[wintry sentinel]

If i type the specs can you say if it is compatible or not?

Please

[prime zenith]

Can someone tell me what this is? I just bought it

[wintry sentinel]

Android 11, One UI 3.1
Qualcomm SDM730 Snapdragon 730 (8 nm)
Octa-core (2x2.2 GHz Kryo 470 Gold & 6x1.8 GHz Kryo 470 Silver)
Adreno 618
Ram-6 GB

[fossil nova]

i think my account is hacked, and i don't know if the hacker link their email or social media to my account because i can't login to my account. i tried contact ingame service and i told them that i can't login to my account because i got message that my account has been loginin newer version of the game, can anyone help me?

[prime zenith]

@fossil nova
Update pubgm then try again?

[fossil nova]

the hacker change my nickname in march 13 2021

[fossil nova]

already do that, still can't login

i'm login using fb and gmail

[storm flume]

Please contact the customer service for further assistance, @fossil nova.

[glossy sable]

We can not help you with account-related issues.

[wintry sentinel]

?

[glossy sable]

Contact Facebook and Gmail's customer services.

[jagged shore]

@onyx dagger

[glossy sable]

@wintry sentinel -> #faq

[storm flume]

Please refer to this channel's pinned messages for further information, @fossil nova:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wintry sentinel]

Thank you

[glossy sable]

You're welcome.

[wintry sentinel]

It says no permission

[jagged shore]

Hey

[night cloak]

@prime zenith This is a reminder that your prime RP will expire soon.

[jagged shore]

@night cloak sir

[night cloak]

Yes?

[jagged shore]

My account got hacked

[night cloak]

Did you try to recover it?

[jagged shore]

I live in india and customer service not working

[jagged shore]

Trying from 6 days

He linked 3rd link to my account

[night cloak]

We unfortunately cannot help you if you are in India. Please keep an eye on this webpage: https://www.pubg.com/category/announcements-en-gb/.

[jagged shore]

What about my account T_T

[night cloak]

Sorry, cannot help you.

[jagged shore]

Okay what if

[night cloak]

You are free to uninstall the game and play a different one.

[jagged shore]

By the way i still have access with my gmail

What if i gave my account to my friend who live outside of India

Then

[night cloak]

Account sharing is a violation of the terms of service. If you did it, I might have to ban you from here.

[jagged shore]

No

Just to unlink 3rd link

[night cloak]

Again, we cannot help you. Please use #chat.

[solid fractal]

Not a problem of any kind but when is the crew chellenges coming?

[night cloak]

No information, unfortunately. If there’s any date, you will find it in-game.

[solid fractal]

Ok

Tnx

[night cloak]

Hey I need help

@night cloak hey can I ask you a question

Why don't we get to use this

Sure.

This is a client for official esports.

Can we have it? Like we've applied for 3rd party license and support

No. It is only for official events.

I guess no

I've seen someone use

This client for 3rd party tournament

Then you may want to ask them.

They won't respond

That's why I'm coming for the official

Then you are out of luck.

:/

Ggs

🙁

hello I Need Help

@lime juniper

@night cloak Aloha! How can I help you?

@night cloak i want to change my region in PUBG but i can't change it.
whenever i try to change it it says add your number i add but i didn't send me the verification code

@night cloak Is the number genuine? The game doesn’t work with toll free numbers you get from different apps.

@night cloak yeah its genuine i'm using that number

Could you try again at a later time? The server might be busy.

yeah

i'm doing that fronm last 3 weaks 😦

Are you getting an sorta error message?

can u help me

no it says message sent to the number but i can't getting the message on my number

Could you try with a different phone number just to see if the code arrives?

yeah i try 5 numbers
but i didn't receive a single message

Could you report the issue in #old? Make sure to include your country and operator information.

ok

last thing bro
can you tell me if i change to another region then can i attach Pakistani number ? @night cloak

I think it is a common issue in the Pakistan region. I have seen various reports like this.

And, no. You can only add region specific number.

[outer breach]

Can you please tell me the procedure for changing the region to Pakistan because whenever i give my phone number I don’t receive the pin required even if the number i provide is valid one? I have been facing the issue since previous 2 seasons. It would help a lot. Thanks

[night cloak]

@outer breach 😦 same bro

[wide meteor]

Hello guys

How do I know the date of creation of the account??

[ancient sundial]

Guy I just logged out and when I try to login gain it is saying. This account is logged in Newer version and update the app. But my pubg app is updated . It's v 1.3 🤐

[olive isle]

@lime juniper can you tell me if my friend using gf_x tools can i get ban from 7 days

[lime juniper]

If you repeatedly team with players who cheat, there is a higher chance that also you will be punished.

[olive isle]

@lime juniper please tell me about gfx tool

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @olive isle.

Please contact the customer service for further assistance, @ancient sundial.

[stable ether]

when does season ends

[jade nest]

New RP season will start from tomorrow at 2:00 UTC

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wintry berry.

[storm flume]

Please contact the customer service for further assistance, @vast edge.

[main dune]

i want to unlink my e-mail from my account plz how can i do that ?? @lime juniper

[night cloak]

how do i set music in 3rd anniversary Tap joy game, in lobby

it has no voice or song.

[blazing iris]

@night cloak maybe your music is off in settings..

[night cloak]

oh

[hallow gulch]

Unfortunately, that's not possible as for now.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal geode.

[wintry sentinel]

My A71 does not have Smooth Extreme but my M21 which is a device with low specs has it.Why? Is it because my device is not optimized for pubg?

[lucid flame]

My friend got banned for using private dns

Got banned for using private dns

[jade mural]

Can anyone help me with a female scrim tonight?

[crisp forge]

My email hack by person and he play eith hack on my email and i have band 10 years
Can i do any thing to recovery my email 💔!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp forge.

[night cloak]

Try asking in clan recruitments or find players

[honest sonnet]

Hi i have a account someone hack it and link it with twitter and he band the account 3days what can i do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest sonnet.

[thorny hornet]

For 0 Reason My merite went down to 40 so 60 points have been removed, i just wanted to play 3 games to get the free AWM skin in this season but i can’t thx to this merite and i badly want it that skin so it is possible to maybe get my merite back ?

I think its a angry teammate that just spams report on me 🤷🏻‍♂️

[jade nest]

Refer to #faq 3.7 to know how to get your merit back

[thorny hornet]

Well thanks

@jade nest yeah i know how to win merite but like there is 0 reason to why i got removed those maybe i played with a hacker i dont know

[snow narwhal]

my phone is realme 7, why it didn't support 60 fps

[thorny hornet]

Maybe cuz the chipset can’t support 60 frames on pubgm

[jade nest]

The devices with 835 SD and higher only has the extreme graphics(60fps)

[snow narwhal]

no, it can support that

[thorny hornet]

What chipset it uses

SD 855 ?

865 ?

[snow narwhal]

There is a Realme 6 phone with fewer capabilities and it supports 60 frames

[snow narwhal]

search about realme 7 bro

[jade nest]

Let me tell you again.All games have different settings.So if you are able to play 60 fps on one game,it doesn't mean that you will be able to play on 60fps on other games.
They all vary.
And if you want 60 fps on phone then you need Snapdragon 835 or above to get that

[snow narwhal]

thanks bro

[empty remnant]

Guys anyone have problem with control in pubg gameloop
I cant play with smart 720p keyboard dont work only jump

[jade nest]

@empty remnant type .emulator in #481204134859505684 and move to #emulator-support for emulator related issues

[ancient sundial]

Where is Emulator-support? Can't find it and when click on the hashtag nothing happens.😐

[jade nest]

You need to get emulator role

Read the complete message from start

[surreal lynx]

Why this option isn't customisable

[rose vale]

When is rank reset?

[ancient sundial]

Got it. Thanks

[jade nest]

Rank will reset Tomorrow at 2:00UTC and also the new season start tomorrow at same time@rose vale

[rose vale]

Ok thank you

[jade nest]

Feedback and suggestions in #old

[potent heath]

Cool

[night cloak]

Why my ping goes to 300ms for few seconds and comes back to 20ms for few seconds after 1.3.0 update any solution??

[fleet remnant]

hello is there is any pubg mobile public response man ??

its urgent

[noble vigil]

Pubg banned my friend for ten years for hacking even tho he doesn’t know how and wasn’t using them

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble vigil.

[chrome thunder]

Nim👉جوگرLibyan ارجوكم حسابي تم اختراقه وفعل فيه هاك وتبندت 10سنوات

[storm flume]

Please do not use languages other than English, @chrome thunder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viral anvil]

Hey Everyone

I Am Content Creator

I Need Help Please If Any Big Content Creator Can Help Me

[hard mica]

Hello, my account has been blocked and that is because my friend logged in in the wrong place without my knowledge and it led to my account being banned. I am sad about my account because it has been banned for 10 years. I want to restore my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hard mica.

[chrome thunder]

HIlp 🥺🥺

[candid bloom]

@PUBG MO,BILE#587 papçı yukledim remi 1 olduğu için desteklenmiyor taplete

9

[chrome thunder]

Hello, my account has been blocked and that is because my friend logged in in the wrong place without my knowledge and it led to my account being banned. I am sad about my account because it has been banned for 10 years. I want to restore my account.(جوگرLibyan

[storm flume]

Please do not use languages other than English, @chrome thunder. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome thunder.

[wintry sentinel]

Does Exynos 9611 has smooth extreme?

[jade nest]

I have no information regarding Samsung processors,better use google or yt to get your answer

[wintry sentinel]

Thank You

But why sd730 does not have extreme

[hoary pumice]

Hi

[wintry sentinel]

Is it fault of pubg or qualcomm

[jade nest]

Google will answer you in a more accurate manner.
And this is pubgm Support and the question you are putting here is related to your device chipset issue.

[foggy phoenix]

Is there a level limit to be a conqueror? How many levels should we be

[wintry sentinel]

And that is only in pubg that is why

[jade nest]

Let me tell you again.All games have different settings.So if you are able to play 60 fps on one game,it doesn't mean that you will be able to play on 60fps on other games.
They all vary.
And if you want 60 fps on phone then you need Snapdragon 835 or above to get that.And i have no information regarding Mediatek or Exynos

[jade nest]

Your Account should be linked to a social media and should be lvl 40+

[tardy flower]

My pubg account was hacked my mail id is [e-mail] i linked my fb also but some one hacked my fb and he logged his Twitter please help my 5110981444 this is my game id please help me please

[wintry sentinel]

I want to know if it is a fault of pubgm or not

[foggy phoenix]

@jade nest I saw a level 38 person in the rankings and the conqueror

[jade nest]

Refer to my above message again.

[jade nest]

35+ level is the minimum requirement.But to avoid freezing rank issues 40+ is recommended

[wintry sentinel]

You are not answering

[jade nest]

Ask your phone support to give you 60fps Support on all games.

[wintry sentinel]

It means it is a fault of the phone?

[bleak spade]

Discord digital ID

[jade nest]

Your Phone's processor can't handle 60fps in PUBGM if you are not getting smooth+extreme option in Graphics

[wintry sentinel]

Thank you finally got the answer but my question is that a phone with very low specs compared to me has even hdr.I want to know why

[jade nest]

Specifications doesn't matter.Only chipset/processor does

[dusk walrus]

I have a problem

Can you help me

[jade nest]

You need to state your issue so that someone can assist you with your issue

[dusk walrus]

Can you help me with a hacked account

?

[jade nest]

Contact in-game customer support.Only they can assist you with account related issues.You can follow this conversation

[fossil trellis]

Hello, I have offers on my mobile phone, but I do not see them on my iPad, knowing the same account I use what is the solution

[dusk walrus]

I did they didn't help at ALL

[jade nest]

Only in-game Customer support can help you with account related issues@dusk walrus

[jade nest]

What type of offers are you talking about here? Can you elaborate?

[dusk walrus]

The problem i cant log into the account because he disabled my facebook account and my facebook account is linked with PUBG

[jade nest]

Then you should first recover your fb account then contact in-game customer support.
https://m.facebook.com/help/

[dusk walrus]

I tried talking to Facebook for the past 2 weeks they never answer

[jade nest]

That's not game issue, it's the social media issue.Cannot assist you with that

[fossil trellis]

@jade nest This offer is on my phone but not on my iPad

[jade nest]

This is Google play subscription,which you will only get if you have google play services on your device.If your device doesn't has that then you won't be able to get that.

[fossil trellis]

@jade nest I have some problems with my account and I do not want to subscribe via Google paly I want service from iPad

I don't see the display on my device

[jade nest]

That offer is only due to collaboration of Google with pubgm.Ipad doesn't supports Google play services.You cannot subscribe on ipad@fossil trellis

[fossil trellis]

thank you my friend 🖤

[hazy lichen]

Hello, my account was hacked and I sent to customer service more than 10 times they tell me we will delete the hacked account and they did not do how can I delete my account permanently 😞

[hardy plinth]

hey

Man

I wanna Subscribe Prime but in bd it shows BDT

but i wanna buy with play card

@jade nest

[steady ridge]

Hello! Will Mediatek Dimensity 800U smartphones like: Oppo F19 Pro, Realme Narzo 30 Pro, Realme X7, Xiaomi redmi note 9T, Realme V15, Realme Q2, Vivo iQOO U3, Realme 7 5g, Realme Q2 Pro support Maximum Graphics Extreme FPS and Ultra sounds?

[steady mason]

Hello sir my brother is is banned for 10 years even hi not used any hacks need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady mason.

[nimble nacelle]

Hello, photo format .gif is supported in the profile photo?

[feral forge]

no.

[nimble nacelle]

thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy plank.

[brittle prism]

hi

[night cloak]

@hybrid quest

[uneven pumice]

<@&639889499718942720> please make tournament card available in south asia region. Its a request

[winter sun]

Good evening, my Pubg account was stolen. I can login with e-mail, hacker vk and Twitter, added I have no access to them. added his own accounts

[magic oak]

(Pls reply @polar marsh )
.
.
I can't login to my account on ios for a week, because i changed my SRC version to 99999 from android. Now i can't login on ios and i cant change it because ios requres jailbreak for the files to be edited. It shows "account logged in with a newet version of thr game". And i have updated and even reset my phone several times. Which means the problem is the account. Pls reset something from my account to normal version. Its a big account ID:547880293

Server: Europe

[dusk island]

سلام عليكم ورحمه الله وبركاته

[storm flume]

Please do not use languages other than English, @dusk island. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusk island]

Hi

[brittle pawn]

Excuse me for this bold question of mine.

Will my account get banned for changing the voice chat to, let's say Japanese, by changing the active.sav file of the app?

[hallow gulch]

Contact customer support for help. You may follow this conversation for a better look.

[winter sun]

I switched to support, I sent the payment receipt, but the links are still not deleted and the guy has made the version of the account 1.4.0.99999 I can't login right now

[hallow gulch]

@olive dove False mute.

[versed sonnet]

When will the new rp be available ingame?

[hallow gulch]

Editing the files of the game is something you should avoid doing, even if it's as simple and insignificant as the task you're trying to accomplish. It's still not recommended.

[hallow gulch]

Feel free to share your feedback and concerns in #old.

[versed sonnet]

?

[hallow gulch]

Tap on the locked rp icon and it should show you the estimated time.

[versed sonnet]

Alright thx .

[hallow gulch]

Anytime.

[proven crescent]

How am I lagging and game gets choppy with this speed as soon as I get around a squad? Device is iPhone XS Max, I have heaps of storage and my graphics is set to the lowest and frame rates to highest

My ping literally goes to 5-600 ms on NA when my ping used to be around 150-200

[cosmic kayak]

New update brought multiple bugs with it. Especially network issue. I get 20ms constant on my wifi and now it keeps fluctuating between 20-374 non stop. I can't see stable 20ms anymore. I cross checked my wifi using ping test to multiple servers and its fine. Only The latest update has this issue and the officials Don't give a ... About this. Uninstalled the game yesterday out of frustration. Its just waste of money upgrading 13 gun skins,. Am tired of their game Maintainance -_-

[proven crescent]

So no fix?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle plank.

[cosmic kayak]

Didn't find a fix yet. Noob youTubers are posting this that etc to use a VPN and the ping will be stable. They are crap actually. Untill or unless they fix this issue from server wide, we should keep suffering. I push conqueror every season, new season starts tommorow and me along with my team has ping issues. Even in TDM exactly when i hit the enemy my ping goes to 374 412 and comes back to 20ms, shots never register in the time of ping fluctuation. I stopped playing untill i get to know they fixed the servers.

[proven crescent]

You said you deleted the game, did reinstalling happen to fix the issue?

[cosmic kayak]

I tried it with pubg global, pubg myanmar, pubg kr versions. The issues is everywhere. No reinstall didn't work.

[zealous turret]

how fast is ur wifi @cosmic kayak

download and upload

[storm flume]

Please do not use languages other than English, @delicate iris. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[proven crescent]

That’s ridiculous man, hope the new update today fixes the issues

[proven crescent]

Mine is up above^ and I am getting the ping fluctuations too

Don’t think it has to do with internet speed... ahhh I hope some support member knows a fix and sees this and directs us towards it

[delicate iris]

Hi ' i have a problem with the new M762 ,the kill effect is not apparent??!! And a have shoot of video

[zealous bluff]

My account is exposed to permanent attendance for no reason. I hope that my account will be reviewed and make sure please
id 61231821519
name 亗『حبك』〆

[storm flume]

Please do not use languages other than English, @zealous bluff. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous bluff.

Please refer to the private message from @polar marsh for further information, @wheat steppe.

[mortal apex]

Should you encounter any bugs in-game, feel free to report it in #old. The Community Team is already looking into it. We hope it will be fixed soon!

[delicate iris]

Thank's

[night cloak]

I got an issue when I change my sensitivity it doesn’t do anything I changed my 6x ads and camera to 300 and it literally didn’t do anything and I’ve repaired the game ?? Any suggestions

And my gyro doesn’t do anything aswell

[sour egret]

Anyone who can help with Tencent Gaming Buddy Emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @sour egret. Revert this at any time by sending .emulator in #481204134859505684.

[storm cape]

One message removed from a suspended account.

One message removed from a suspended account.

[mortal apex]

Try uninstall and reinstall the app.

[storm cape]

One message removed from a suspended account.

[storm cape]

One message removed from a suspended account.

[nocturne lance]

Hello, I have a problem. I was banned three times in a row, the first time a day, the second time three days, and the third time seven days, and I didn't do anything wrong. I want to know the problem and restore my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne lance.

[surreal orbit]

.I am also, a week later, after 10 years. But I'm PUBG KR :(

[polar marsh]

Please refer to the private message from @polar marsh for further information, @surreal orbit.

[lilac fulcrum]

i need help, my region changed to japan and now i have to wait 140 days im from the usa and live in the usa. so i was wondering if there is anyone i can talk to to change it back to usa. id - 595310851 (OTNxSeeker)

[devout hare]

hello i got hacked my acount help me please

[grand mountain]

At this time, my account in my pubg is stolen, and I have linked Twitter and Gmail, and I see the bills of 2000 dollars. I can recover the account or not

[river locust]

you can change it after a time period / @lilac fulcrum

[lilac fulcrum]

i cant tho

[river locust]

@lilac fulcrum did you download your app from play store?

[lilac fulcrum]

after 140 days i can

yes i did

[river locust]

so you have to wait

[lilac fulcrum]

i never changed

it

thats so dumb

[river locust]

maybe you change it.. it take time..

by mis click

[lilac fulcrum]

i never did

nope

[river locust]

@lilac fulcrum you can play with your friend.. If They have Na server or from Global chat. After that time period...you can change your server😅

[lilac fulcrum]

i want the events i used to have

[river locust]

@lilac fulcrum sorry.. but you have to wait

[lilac fulcrum]

so i have to wait for something i didnt change

[short galleon]

Why can't i change my region? its stuck in usa and i'm in the other side of the world

[lilac fulcrum]

nice job tencent

[river locust]

@short galleon Did you change your server? or you download it?

it can happen if you use vpns*

[short galleon]

i never changed servers or something

[short galleon]

tried it without a vpn as well, but didnt work

[river locust]

@short galleon If you just Install it from playstore.. there most be 0 problems with the server..and region.. You can Repair your game and do not use vpn i dont recommend. it can lead to ban..

[short galleon]

i'm ios and i got the game from appstore lol
also im playing with vpn- since i actually started playing which was a year ago so yeah

[north kettle]

You must wait 20d so that you can change the servers

[grand mountain]

At this time, my account in my pubg is stolen, and I have linked Twitter and Gmail, and I see the bills of 2000 dollars. I can recover the account or not

؟؟

[humble eagle]

How many hours do we have before the new season start?

[olive dove]

RP season starts in 3hrs from now.

[storm flume]

Please contact the customer service for further assistance, @grand mountain.

[humble eagle]

Thanks 😇 @olive dove

[olive dove]

you are welcome.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy crest.

[worn pumice]

Hi. Can I ask about All Talent Championship. iPads are allowed ?

[olive dove]

No information about it now, but I guess ipads won't be allowed.
As all Esports tournaments are based on mobile platforms.

[worn pumice]

I love ❤️ that. Thank you 🙏

[bitter arch]

i keep getting kicked out of the game randomly for no reason and then i log back in and i try to join the match but it says im disconnected for to long when i only got diconnected for 50 secs

[olive dove]

maybe your network connection is unstable, can you check this.

[bitter arch]

it isnt tho

:0

20 ms

[river locust]

@bitter arch Try repair

[torn moth]

i want help

my account has been stolen

[hallow gulch]

Contact customer support.

[warm nexus]

@PUBGMOBILE hi pubg my pubg account has been hacked so i couldn't get into my account because my email is also been hacked i try to contact u guys but seems like no one wants to help me get it back or banned or something the hacker has changed my password and my recovery settings. And i can't get into my google account because it also been hacked by a hacker he has changed everything so i can't get into my account please help me i asking nicely please basically my account is been stolen

[torn moth]

how?

[potent heath]

Does this mean the person i Reported is sus?

[hallow gulch]

You can do so via the login page, top right corner.

[hallow gulch]

No, you just get notified that your report has been submitted.

[torn moth]

i can contact with PUBG MOBILE BOT ?

[potent heath]

But that never happens to me tho

[hallow gulch]

Proceed with your case and you'll get redirected to an agent.

[torn moth]

it take long time?

[hallow gulch]

Weird, usually i get as many messages as the people I've reported.

[hallow gulch]

Depends, refer to subpoint 5.5 in #faq.

[vast knoll]

Why are pans no longer automatically picked up

[wheat needle]

Hello

[river locust]

@vast knoll you cant ^^ new update *they disable need to enabled it

@wheat needle #chat

[wheat needle]

I have an account problem based on an injustice when I don't play wiyh hacj

Hack*

[river locust]

@wheat needle did you lose your rank?

[wheat needle]

Yes

[rose vale]

Is pubg unranked for now?

[wheat needle]

I want to open my account now for charge anew season and rank conqueor again 😦

[river locust]

@wheat needle it can be for new Seasons * or you played with hacker* and ur kd and rank get reset

[wheat needle]

Yes i don’t play with hack

[river locust]

@rose vale yes in 1H and 10min new season coming

[wheat needle]

Never play with hack i swear

[median lynx]

Mein region Pakistan krna chahta hun lekin mjhe nmbr pr code nae aa raha

[storm flume]

Please do not use languages other than English, @median lynx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rose vale]

So won’t lose points for one hour?

[wheat needle]

Can you check matches i play !!!

[river locust]

@rose vale are you conquered?

[rose vale]

No

Crown

[river locust]

you can do it^^

@median lynx English pls!

[wheat needle]

Please check my account

Never play with hack i swear

Can you help me

[river locust]

@wheat needle it can be for new season / or you changed your server... thats why you have 0game play..
If you play with a hacker you get 7 days ban and your game points get 0 (reset )
i dont think you played with hacker...

[wheat needle]

I’mnot play with hacker

Check my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat needle.

[short quartz]

how many hours til the season ends

1?

2?

69?

I need to know

[clear berry]

Any new update they adding with new season? When is karakin coming?

[jade nest]

I hr 7 mins

[short quartz]

Pog champ

[jade nest]

Karakin will available in April

[glossy sable]

Get off mine and move to a discussion channel if you do not need support.

[vast magnet]

Last day i got conquer and now done 5 match in conquer how to get Frame??

How to get conquror frame?? 5 match done

[jade nest]

You reached conqueror today?@vast magnet

[versed wind]

HEllo , Peace be upon you, I am a store owner and I want to acquire UC in order to sell it on the site at the cheapest price, is there an official way?

[river locust]

@vast magnet season ended

[vast magnet]

Yes

But frame??

[river locust]

no

[jade nest]

If you have reached Conqueror today, then you cannot collect the frame.@vast magnet

[vast magnet]

Why

I need that

Do somthing

[river locust]

@vast magnet cause season ends

[versed wind]

But I do not trust other stores what to do? @river locust

[jade nest]

@versed wind You can buy uc from
https://pubgmobile.com/pay

[vast magnet]

Please do something.done 5 match but they cant count

[jade nest]

The matches won't get counted today.
Get Conqueror next season again before last day and collect the frame

[vast magnet]

You cant do anything

??

[jade nest]

^^^

[vast magnet]

What can i do..??

[river locust]

@vast magnet Next season conquere

[vast magnet]

This is not fare

Fair*

[wraith terrace]

0 points, why? 2 games in a row. Last one had 3 kills and got second place

Did the season end or something?

[jade nest]

The matches played during 00:00utc to 2:00 utc won't get counted in your ranking or whatever,hence you won't get any rating for those games.

New season is starting today from 2:00UTC

[wraith terrace]

Ah thanks

When is that?

In 1 hour?

[river locust]

yes

[wraith terrace]

Thanks

[weary summit]

This game needs to be optimized asap. Especially for MIUI Based High end devices. The game runs at 144Hz and FPS ( Not Real since it Supports 90 FPS only ) and not instead 90Hz / FPS which is more smoother because it supports 90 FPS only. So every time you need to Clear app cache and data of Battery and Performance app. And set it to 90Hz manually. Any solutions?

[olive dove]

@weary summit #old

[weary summit]

And there's a lot of drops / lags for High end devices as well. Even for Snapdragon 865

[weary summit]

Kk

[hearty wigeon]

Hello i have a question

Can i buy UC by Paysafe Card ?

[night cloak]

Their website is not safe

[hearty wigeon]

Rlly ?

[night cloak]

is antivirus a joke to you?

[normal fulcrum]

@hearty wigeon Your region?

[hearty wigeon]

Like my friends bought it few times cuz they dont have any credit cards so they gonna buy a PaySafe card and buy Gems in brawl stars or Fortnite which they said its 100% working but nobody bought something in Pubg

[normal fulcrum]

@hearty wigeon ???

[hearty wigeon]

Europe @normal fulcrum

Like one guy said in general its working soo

Just asking 😄 cuz new season 18 starts and i want to go in town to buy one

[normal fulcrum]

You can visit https://www.pubgmobile.com/pay/ and use paysafe card and buy UC. It will be safe as long as something doesn't go wrong with paysafe

[woeful ridge]

Why am I not seeing Request option in Royal pass.

[normal fulcrum]

@hearty wigeon

[normal fulcrum]

Screenshot?

[woeful ridge]

@normal fulcrum

[normal fulcrum]

@woeful ridge May I know from where did you install the game?

[woeful ridge]

India

[normal fulcrum]

The game is banned in India. And you won't have the option if installed from source other then Goole Play Store or App Store

[woeful ridge]

Will it work if I connect game through VPN?

[normal fulcrum]

No, as the game installation source will still not be from Store. And we don't recommend using VPN

[woeful ridge]

Got it, Thank you!!

[timid quail]

gameloop not installing showing http error code 2

[night cloak]

use #emulator-support

[jaunty bluff]

hello
what about this ?
it is available on my account ...
but it is not for my bro

[winged umbra]

Hello. How to leave RP team to join other?

[jaunty bluff]

of you are alone you can leave .. if not you can not

[winged umbra]

Am alone and want to join a friend's but see no leaving option

[jaunty dagger]

Hey guys

Just a quick question.would love to purchase elite pass. Can purchase it using the uc that I will get in the rp prime plus? I'm planning on 1 month subs. first.

[jaunty bluff]

you have 2 options there
invite and another one ..I think (show) press show and you will see “leave” button

[jaunty bluff]

yes
collect 600 UC .. then you can purchase elite pass

[jaunty dagger]

That's cool thanks

[royal sedge]

How can I register my crew in season 18?

[jaunty bluff]

ur welcome

[jaunty bluff]

my friend told me that crew will be available on 22/3

[royal sedge]

So on 22/3 crew registration option will start showing in game, right?

[jaunty bluff]

I think that .. but honestly I am not sure about that

[steel atlas]

On the occasion of the new season, I am counting for 10 years, and I swear it is injustice, and I have tried to decipher it a lot, and I hope to disassemble the account soon, and on the occasion of the new season, I want a gift

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steel atlas.

[royal sedge]

Ok and is it mandatory to have all 6 members in crew or 4 to 5 members will be enough for registration?

[jaunty bluff]

I don’t know

[jade nest]

@royal sedge you can check your region crew starting date by clicking on this .For asia region it shows 22March

[royal sedge]

Yeah thanks

[jaunty bluff]

any one can help .. it is available for my account but it is not for my bro

[jade nest]

What is that?

Provide a more clear image or full screen image

[jaunty bluff]

notifications

[jade nest]

Let me check wait

[jaunty bluff]

ok

[blazing prism]

@jade nest ppl losing their accounts by giving their accounts in fake websites for free skins and stuffs..and keep saying their accounts r stolen or being hacked by others..U guys need to aware them from such things I preferred..

[jade nest]

Is that what gets popped up when you click on that icon?

[jaunty bluff]

yes .. it is like the notifications
for example when I have a message or a reward that has not been collected .. it will be here to find it easy

[jade nest]

Ah,i see,then you might not be able to view that, because you might have collected everything@jaunty bluff

[jaunty bluff]

yes

it is very good idea .. but it is not available for all !

[jade nest]

From the patch notes 1.3 @jaunty bluff

[jaunty bluff]

ok .. but why not available for all players?

[jade nest]

That should be available to all as it's in patch notes.
Currently i have no information regarding that feature

[jaunty bluff]

ok
thank you so much

[storm flume]

You can now access #emulator-chat and #emulator-support, @stray dome. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Why my ping goes to 300ms for few seconds and comes back to 20ms for few seconds after 1.3.0 update any solution??

what?200?

👀 yes

or its a glitch

i also have 200

aight

[pure raft]

Logged in from a friends android and now I wanna use my iPhone and I’m getting this. Why’s the version even different!

[night cloak]

log out from your friend's phone and try

[vagrant onyx]

I think to kill 200 enemy in arena tdm

[vagrant onyx]

Maybe different game client or version

[sullen rain]

It means update through AppStore/GooglePlay?

[pure raft]

Done and it’s still the same

[pure raft]

He got is game from play store while I go mine from App Store

[sullen rain]

Did you try relinking the account or a diff method of Login?

[pure raft]

When I tried another android device I can login but on iOS it can’t.

[pure raft]

Yeah Facebook and Twitter same response

All I guess is that android version build number is different from iOS.

[sullen rain]

Unlink any of them and relink it again n then try logging in

Ofc it's different

[pure raft]

I can’t even login now to unlink unless I see an android

[sullen rain]

Well customer service will be able to find a sulotion for this.. I never tried it that way since I'm a fan of Android

[night cloak]

@pure raft Reinstall the game if it doesnt work contact customer service

[runic citrus]

What happened to the “ seasame achievement “ since we need 100 crate and it stopped at 98 ??

[pure raft]

Ok

[grand wing]

Question, if i buy the RP activity packs first, does that automatically upgrade my royale pass? Or i still have to upgrade the pass first?

[river locust]

you have to upgrade @grand wing

[grand wing]

That's a bummer...

[river locust]

2000rp points

[jade nest]

@grand wing https://youtu.be/mX-xvslBtV0
This video explains the RP activity packs

[grand wing]

Thank you

[wraith wagon]

Where is the AG for royal pass?

[night cloak]

you cant use ag to buy royal pass

[wraith wagon]

Ah?, I thought 8000 AG and you can register as 600 UC

[night cloak]

you cant

only uc can be used to buy rp

or you can buy from midasbuy

[past laurel]

i changed my server by mistake it didnt even take 4 min

what can i do to bring it back to europe

[night cloak]

You can change it after 60 days

[past laurel]

yes but it was by mistake tho

can i contact the support to bring it back ?

[night cloak]

Game cant recognise if it was changed by mistake or intentionally

[night cloak]

no they cant help you

[past laurel]

:(

[wraith wagon]

Then what is this?

[stiff hare]

You can choose between 600uc or 8000AG to collect from rp rewards. But you can only use UC to buy RP. @wraith wagon 🌝

[timber compass]

My server is changed automatically, how can i change now.

[night cloak]

Do you know how it changed?

[river locust]

Settings/Basic scroll down@timber compass

[timber compass]

Mine showing 59d

[night cloak]

You can change it after that

[river locust]

@timber compass you have to wait

[timber compass]

But i did not change it

[river locust]

it happens..

[timber compass]

@river locust my rank was in other server Platinum 2

Now its gold 5

[river locust]

after that time period you can change it. You have to wait.. its only option right now*

[timber compass]

😫

[zinc bluff]

I want the email for the game in order to report a person

[night cloak]

report them via game

[prime stirrup]

Seriously someone help me
I tap to open the envelope then it crashed pls someone help me i cant get into the game with this still happening

[zinc bluff]

@night cloak I have a video

[night cloak]

Hacker?

[river locust]

@zinc bluff #cheater-reports

[soft hollow]

Is this real?

[river locust]

@soft hollow yes

[lime juniper]

Considering that it was sent in-game, and if you see me at the top of the server's online list (which you will if you join it), you can always know that it is real.

[winged umbra]

No way to get the spiky male haircut, right? (figured you'd be able to buy it somewhere)

Aight

[forest creek]

Can't take RP on midasbuy the paymant sector is unreachable...what is problem?

I can't even purchase UC on my acc

[night cloak]

What is showing?

[forest creek]

Nothing showing

Cannot upload credit card section

My network showinv 4g+

[magic oak]

I can't login to my account on ios for a week, because i changed my SRC version to 99999 from android. Now i can't login on ios and i cant change it because ios requres jailbreak for the files to be edited. It shows "account logged in with a newet version of thr game". And i have updated and even reset my phone several times. Which means the problem is the account. Pls reset something from my account to normal version. Its a big account ID:547880293

Server: Europe

[night cloak]

you broke the tos of the game

[magic oak]

There was no other way to login

[night cloak]

Contact midas buy support

[forest creek]

Then why my old account is not baned?

[night cloak]

Log out from android and try

[night cloak]

👀 ?

[magic oak]

I tried a million times. Even resetted the entire two phones let alone reinstalling pubg

[night cloak]

We cant help you since you broke the tos of the game

[magic oak]

Still it doesnt work. The problem is from my account and in the pubg data servers. It requires a manual human review

[magic oak]

What else would i have done? Let the hacker change the account? Because he is the one who changed it first, to lock me out

[quasi sigil]

hello i cant change server. Yes, I know, I can't change it because of the game's policy and I have to play on the selected server for 60 days. but it is extremely uncomfortable for me to play with a ping of 200, please change me to Europe or the Middle East, since I have a stable ping of 40 on these servers. Thanks. my game id 51213468741

[night cloak]

you could have informed us here we would suggest you some methods

[night cloak]

You have to wait we cant help you

[magic oak]

Now what is the only solution?

Brooo. Version 99999

[night cloak]

this @magic oak

[magic oak]

Bro you cant tell me pubg team cant reset things from the account, like the login history or something of that sort. So that the account can be logged in again.

[quasi sigil]

earlier in the game technical support helped me. then I was lucky to manage the server, but now the situation is different. I played with a random player and from him somehow passed the server to me. I remind you that I have not changed the server

[night cloak]

that is sad but nothing can be done

[magic oak]

How will it automatically get fixed bro. This issue isn't being discussed elsewhere. My friend's account also got compromised, but still he cant access because the hacker changed the src version. Now his social media links are getting unlinked. How would pubg recover that since he never broke the tos himself?

[quasi sigil]

do you understand that I cannot play normally? not only did the Korea and Japan server somehow get installed to me, so also the ping minimum is 200

[magic oak]

Reply man

[quasi sigil]

Who can I turn to for help? there is no technical support in the game, the bot answers there

[magic oak]

So he will suffer for a problem he never caused?

Man i really think there must be a solution if it gets submitted

You literally know its bots that reply even in contacts us, and they always end the convo

They are not replying that one. Days now. What us the longest it should take?

[quasi sigil]

Are you kidding me? how can I show video evidence if I didn't even know what would happen. but I can't change it in any way. do you understand?

[night cloak]

report it in #old

[steep cradle]

Hi new season started again and there are 2 outfits on the first rp level are we supposed to pick or will they give the outfit random? Because when i collected it it jist gave me the one that i dont like. And didnt get a chance to pick

[quasi sigil]

thank you very much

How do I provide video evidence if everything happened a long time ago

[storm geode]

why when i kill someone with the new m7 skin there is no kill effect in it!!

[night cloak]

Report it in #old

[potent heath]

In the the new event I can get a avocado suit for free?

With a draw or avocado crystal

Or something

[red estuary]

Hello Pubg mobile team,
Yesterday evening, my pubg mobile account was banned for ten years. The ban notice states that it is a violating regulations.But I have never played in a way that breaks the rules.I have never used a hacks cheats or any plugins. I was banned for ten years and people who played with me banned for seven days.They also played without breaking the rules and then they got the bad for seven days. I still do not know why I was banned.The four people who played in the squad got the ban and I was one of them for only ten years ban. If anyone knows why this happened, can you tell me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @red estuary.

[zinc marten]

My gest account removed in pubg mobile lite

My guest account removed in pubg mobile lite

[jade nest]

This server provides community support for pubgm global version of the game@zinc marten

[zinc marten]

Pubg mobile lite releted help please

[magic oak]

What if i jailbreak my ios, will i just get a ban? After the new update?

[zinc marten]

My guest account removed in pubg mobile lite please help me sir

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @zinc marten.

[mystic wren]

my account was banned for no reasons. please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic wren.

[naive hedge]

Why I don't receive the title of ACE?Can you explain why?

[frozen schooner]

My game days Logged in from another location after i upgrade my RP
While my Gmail and FB is Authenticting app protect
Now i still changed my all password and linked email password so hacker should've have no access to my account so how can hacker still logging in to my account and how can hacker have access of my PUBG account? When i check my login activity on FB and mail i see there is no one logged in... That's your game server problem and now I'm about to lose my PUBG ID😥 how can hacker have access on my account still now??? I neef solution...😭😭

[celest shadow]

Can you please check if you received the Season 17 Ace title in your profile?

[naive hedge]

I do now ok

[near folio]

I am not getting the enter code option in the recall event. But this account is eligible for the recall event any solution ?

[celest shadow]

All right, great!

[zinc marten]

@celest shadow my guest account removed in pubg mobile lite please help me

[celest shadow]

We are unfortunately unable to assist you with this issue, @zinc marten. Please contact the customer service in the game for further assistance.

[near folio]

Bro help me 😥😥

Having the recall event issue 😭

[naive hedge]

I haven't get

[near folio]

I am not getting the enter code option in the recall event. But this account is eligible for the recall event any solution ?

[frozen schooner]

@celest shadow give me solution 😭😭

[near folio]

There should be the enter code option but am not getting this so i am here to seek help 😭

[celest shadow]

Are you still able to access your PUBG MOBILE account now?

[near folio]

Yes

[celest shadow]

Please try restarting your game and check again.

[near folio]

I have done that but no fix 🥴

[naive hedge]

Yesterday I was playing he gave me +16 points then he put me in the ACE, but nom did the ACE I don't know why but I had to be.

[near folio]

Any more solutions ?

[celest shadow]

You can use the Invite button at the top instead.

[near folio]

But there is not the option

[celest shadow]

I am unfortunately unable to understand this message. Did you reach Ace on Season 17 or no?

[celest shadow]

What is the Invite button for?

A screenshot would be helpful.

[near folio]

Ok wait

[naive hedge]

he showed me that they are ACE but then I saw that there was 1 crown left the same.

[near folio]

There it is

[naive hedge]

It's the screenshot

[frozen schooner]

Yes i have access to my account but it says logged in from another location and option shows ok but i not every time.. after few times

[celest shadow]

Can you please select Season > Profile and share a screenshot of your Season 17 rank for me, @naive hedge?

[naive hedge]

Ok

[near folio]

Help me 😥

[naive hedge]

Yesterday I was playing he gave me +16 points then he put me in the ACE, but nom did the ACE I don't know why but I had to be.He showed me that they are ACE but then I saw that there was 1 crown left the same.

[celest shadow]

Share this to someone who meets the Recall event requirements (Level 15 or above and have not logged in for the past 28 days). Let them use the link that you shared or invite code to enter the game.

[celest shadow]

It seems like you did not reach Ace on Season 17. Unfortunately, you will not be able to obtain the Season 17 Ace title. Please try again this season.

[urban jasper]

Where can I find the purchase bonus?

[naive hedge]

Ok

Thank you

[celest shadow]

This does mean that someone else has access to your account. You may want to check which devices are currently active on your account, or if there are any new or suspicious logins in the past 24 hours. You will need to identify which social media account is compromised and unlink it as soon as you can. For further assistance, please contact the customer service in the game.

[near folio]

Already eligible but there us no option to enter the code that why 🥺😭

[urban jasper]

Please help me find the purchase bonus rewards

[celest shadow]

Try asking your friend who meets the Recall event requirements to enter the game via the shared link, @near folio.

[zinc marten]

@celest shadow my Facebook id desable but my pubg account removed please help me

My PUBG account was linked to Facebook but Facebook got delimited, so the PUBG account was also removed please in the help

[celest shadow]

Please contact the customer support of your social media account in question for further assistance, @zinc marten:

▫️ https://www.facebook.com/help

[elfin canopy]

Do not post unrelated media attachments in this channel, @night cloak.

[frozen schooner]

There is no suspicious log in my social links

[little wind]

hello?

can i send rp to friends with UC that's stored in my own account or just real money? thanks!!

[magic mica]

Hey

I just wanna ask about offline feature @celest shadow

One of my friends have it

[tulip rock]

My ID has been banned due to use of VPN. What should i do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip rock.

[magic mica]

Anybody?

[celest shadow]

Which one are you referring to?

[celest shadow]

You can only purchase the Royale Pass for your friends with real world currency. You cannot gift the Royale Pass with UC.

[little wind]

oh icic

[magic mica]

There is feature where you can make your self offline in pubg

[little wind]

dun think so..

[magic mica]

No it is there

My friend have it

He changed his regein to japan

[little wind]

oh rlly?

[magic mica]

Yeay

Yeah

[little wind]

didnt know that

[magic mica]

You can also put do not distorb

do not disturb

[celest shadow]

No information in this regard yet, as it has not been implemented for everyone, @magic mica.

[little wind]

well it prolly is in kr version

but in global version i dun really c it

[celest shadow]

Feel free to continue the conversation in #pubg-mobile, @magic mica and @little wind.

[little wind]

aight sure

[magic mica]

On global but you have to put it in japan

[magic mica]

Thanks

You will see it on the left corner in invite pannel @little wind

[surreal lynx]

How to leave rp team?

[stiff wing]

u cannot leave 🥵

[celest shadow]

You can find the Purchase Bonus via the menu where you purchase UC.

[dark aspen]

You can't leave if there are more than 2 members in the team

[faint axle]

@celest shadow management right

[celest shadow]

How can I help you, @faint axle?

[stiff wing]

@celest shadow i need a help

[faint axle]

@celest shadow some time abusing people come in general 1 and 2 also in find players

[night cloak]

@celest shadow

[stiff wing]

can i get emulator role cauze im also emulator player

[celest shadow]

One screenshot is enough, @night cloak. Please send your inquiry again.

[storm flume]

You can now access #emulator-chat and #emulator-support, @stiff wing. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

Ok

[celest shadow]

Please use #discord to report members.

[stiff wing]

thank you who give me the role

[faint axle]

@celest shadow who to report them and where are mods

[night cloak]

Please help me i buy the royal pass and the Purchase Bonus doesn't appear

[celest shadow]

This channel is reserved for PUBG MOBILE-related inquiries, @faint axle. You will need to use #discord to report server members.

[celest shadow]

You can find the Season 18 Purchase Bonus via the menu where you purchase UC.

[night cloak]

Thank you i will try

[faint axle]

Ok

@celest shadow whenever I will have problem can I contact you

[celest shadow]

Yes, you can.

[faint axle]

@celest shadow thanx bro

[night cloak]

Omg lol why glitchs follow me i buy the royal pass

The past season i do the same and i take the white clothes

[rustic abyss]

my name is MS Gamer yt iam a pubg player on 15March at 3 00 pm i got banned for 3650days without any reason when i open game my ping was 360ms
i was collecting my reward that was my win 94 skin i dont know about it please un banned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rustic abyss.

[night cloak]

@celest shadow

[celest shadow]

Where did you purchase your UC, @night cloak?

[night cloak]

My friend send to me

2000 uc

And i buy season 17

And now 18

Andd the clothes

Not appear to claim

And i buy andy character

[charred grail]

Why did I got only 180 UC

[celest shadow]

You will need to purchase UC from the in-game shop, @night cloak.

[charred grail]

I purchased from returner mission

Upto 1200

UC

But only 180

?

Hmm

[celest shadow]

You are guaranteed to get 60 UC and up to 1 200 UC, which means you can get between 0 to 1 200 UC.

[charred grail]

Ohk.

Thanks.

[celest shadow]

You are welcome.

[night cloak]

The past season i get the clothes just buying the royal pass

[vital sapphire]

@celest shadow Hello. I was going to have an exposure. I live abroad.I am an emilator player.I have been playing pubg mobile since a long time. But I logged into the game 1 day after the start of last season. As soon as the match started, I encountered a data connection error. When I was confusing the phone, I saw that my son was logged into pubg from the mobile network. I saw that I was banned for 10 years when I closed the game again. It is possible. From the pharaoh set to m416 and more items full level. I don't want my account to be garbage. I made a lot of messages to the support section of an account that I have worked hard to do, but the automatic cvp is constantly. ACCOUNT ID: 5566560715

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vital sapphire.

[celest shadow]

You will need to purchase 120 UC from the in-game system to get the Purchase Bonus rewards.

[mighty jewel]

Helo

I got banned for no reason

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information, @mighty jewel.

[hazy lichen]

Hi, is that someone with the PUBG Mobile support team

[vagrant forum]

No.

[echo magnet]

Why is there no killeffect on the m7
I want my 2 materials back

[night cloak]

it is a known bug you can report it in #old

[glacial swift]

(Pls guys reply) now that pubg version is 1.3.0. How many weeks will it take for it to reach 1.3.1. Pls guys reply. Or how many seasons does it take to update the second digit. Like from pubg 1.1, 1.2 and now 1.3, answer both questions guys

@night cloak reply

[night cloak]

Set your graphic hd or atleast balanced. U can't see kill effect in smooth graphic. it's a temporary bug.

[storm flume]

We currently do not have a specific release date for the upcoming update, @glacial swift. Once we do, we will publish further information in #news.

[glacial swift]

Bro, do you have any clue or answer to my question. I mean what is the estimated time it took from 1.2 update, to 1.3?. Just estimated time on when it might reach at 1.3.1

[normal fulcrum]

@glacial swift

[quaint python]

The season took 700 uc

Why not 600

[vagrant forum]

It was 600 just like every season.

[quaint python]

Yeq but glitch

I want my 100 uc 😫

I want talk with modrateor

[river locust]

@quaint python Its take 600uc and contact customers support in game

[quaint python]

K

[short igloo]

What the heck's wrong with shots and vehicle running over kills not registering

[river locust]

@short igloo #old it can be... bec for your internet connection

[short igloo]

Bruh every single youtuber is talking abt it im not the only one ya know

[glacial swift]

Brother just an estimation on how long does it usually take to go from update 1.2.1. To 1.2.2. To 1.2.3 how many weeks inbetween?

[fluid ore]

How to leave RP team?

[night cloak]

you cant if you have more than 2 members

[normal fulcrum]

We cannot give you an estimate

[stable venture]

I am not able to see events in PUBGM Korea

[fluid ore]

There is only me

Only 1 member

[storm flume]

Please contact the customer service for further assistance, @short igloo.

[glacial swift]

Because my account is locked to src of 1.3.0.99999, which means i should wait for 1.3.1, i dont know how many days estimated. Is it a month? An entire season?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stable venture.

Please contact the customer service for further assistance, @glacial swift.

[short igloo]

Such bot reply 🙄

You guys better fix this

Dont wanna see YouTubers quit vause of it

[normal fulcrum]

We are not affiliated with Tencent or their Customer Support @short igloo. We cannot tell when or why your UC was deducted. You need to contact in-game customer support

[short igloo]

Wrong guy ping

[stable venture]

And for pubg mobile korea

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stable venture.

[stable venture]

Who provides support for pubg mobile korae

[normal fulcrum]

No idea. Check on Google

[silver basin]

Where is weakly report?

[stable venture]

Its not showing

[glacial swift]

Is this the real shibe?

[night cloak]

there is a leave button

[river locust]

@stable venture

[night cloak]

in #chat

[river locust]

https://tencentgames.helpshift.com/a/pubgm/

ita for korean version too

u can use it

[normal fulcrum]

What weekly report?

[night cloak]

it is not of kr

[silver basin]

I can not see Weeklu report. I need tickets for bonnus challenge

[chrome belfry]

My Game ID:594370787

My Game Nick:BROS會〆MEB

Please made wrong server selection I want to transfer from North America server to Europe Server Game is Unplayable. Help me

[river locust]

@night cloak u are right

[night cloak]

You can change it after cooldown ends

[silver basin]

@normal fulcrum man i need tickets for bonnus chellenge

[chrome belfry]

Do you want me to wait 56 days before playing the game?

[normal fulcrum]

Your region?

[night cloak]

You have to wait

[stable venture]

Which ticket

[chrome belfry]

this is a wrong policy

[storm flume]

Please avoid going off-topic, @stable venture. You may have unrelated conversations in #chat.

[normal fulcrum]

Feel free to post your feedback in #old @chrome belfry

[stable venture]

I'd already posted in feedback bugs

[chrome belfry]

Please give me turkish support adress

[night cloak]

in dm's

[chrome belfry]

Thank you but nobody helps here lies all

[night cloak]

They will also say the same thing

[vernal trellis]

pls support the team of my contry , he is btr or bigetron

[storm flume]

Please avoid going off-topic, @vernal trellis. You may have unrelated conversations in #chat.

[river locust]

@vernal trellis #chat

[desert fiber]

Please fix this bug, it happens rarely but it’s very frustrating when it does happen. You let go of the nade but it doesn’t let go, however the game thinks you’ve let go so the cancel button disappears and you’re left with this.

Sorry for the foul language, my friend got upset.

[silver basin]

@normal fulcrum israel

[river locust]

@desert fiber #old

[desert fiber]

Kk.

[night cloak]

Have new Version of but they want the newest i cant get in my Account 😫

[night cloak]

Contact customer service

Newest Version of Pubg But they say Login in newest Version Crazy

The account was logged in with a newer version, what can I do?

This notification appears to you when entering the account with a newer version of the game's official version (such as downloading PUBG Mobile from sources other than Google Play Store or Apple Store)

This notification also appears when tampering with game files (such as the SAV file).

How can I solve this problem?

Please wait for a new update from the game or contact technical support within the game at the login screen at the top of the screen on the right.

[final vapor]

Are u insane?!? 200 kills for just 75 rp points. U really dont want people to do 100 RP

[river locust]

@final vapor #old

[night cloak]

you can do it in TDM

[river locust]

@final vapor 200kills is for tdm🤦‍♀️

[final vapor]

Yes but its still too much

[river locust]

@final vapor #old

[night cloak]

up to you if you want do it

[carmine wolf]

Hello, my account got hacked and the hqcker has linked his VK account to my pubg mobile. I have asked for help from in-game pubg mobile support and they always say "You have already raised a ticket for this issue and we have addressed it". What does this sentence mean?

[night cloak]

Did you contact them before regarding the same isue?

Wann kommt ein neues Update

[night cloak]

?

[river locust]

@night cloak no german 😅 English! i send u pubg discord germany link in ur dm

[carmine wolf]

@night cloak I contacted them for this issue so many times.

[night cloak]

when will the next update come

That is why it shows

[night cloak]

No information about that keep an eye on #news

[night cloak]

Thanks😆

[carmine wolf]

@night cloak what does this mean? You already raised a ticket and we have addressed it ?

[night cloak]

You already contacted them regarding same issue

[carmine wolf]

@night cloak ok and will they help me or not?

Will they unlink the hacker's VK account from my pubg?

[night cloak]

they should

[carmine wolf]

How would I know? I wanna be sure becuz they say the process takes up to 60 days

[night cloak]

yes but if they confirm that it is your account they will

[carmine wolf]

@night cloak how do I know they realized that this account is mine and how do I know they will fix it ?

[night cloak]

how do I know they realized that this account is mine

Hacker's account will be unlinked from your game account

[carmine wolf]

Can I get a better help from here? A faster answer

[river locust]

@carmine wolf u have to do what @night cloak said...it take time

[night cloak]

we are not affiliated with the game customer service so we cant tell you if your hacker's account will be unlinked or not

[carmine wolf]

@river locust yes I know it takes time but I got a very unclear answer from pubg mobile support so I am not even sure if I wait up to 60 days and something happens!

[night cloak]

Wait and hope for the best

[carmine wolf]

If they answer me OK we approved that this account belongs to you and we will unlink the hacker's account after this amount of time, so i could wait cuz this is a clear answer

[night cloak]

they wont answer that

Be patient

[carmine wolf]

The hacker won't let me actually be patient, he uses newer version of pubg mobile so I cannot login from my phone and when I edit my pubg mobile to make it a newer one to be able to login I see that the hacker tries to unlink my 2 linked accounts, what if he succeeds?

[night cloak]

if you have video proof Check pinned message of #cheater-reports and report him there

[night cloak]

You broke the TOS of the game

[river locust]

🤦‍♀️

[carmine wolf]

Look this is one proof when he was threatening me, he said give me 15k UC and I will give you back your account.

[night cloak]

We cant do anything

wait for customer service to do their part

Why you broke tos of the game

#chat

[carmine wolf]

If you mean why I edited some files of the game, I did it of course to be able to login to the game! Cuz I couldn't do that and I learned it from a youtube video thanks to them.

[night cloak]

actually you can get a ban for doing that
and that thanks will turn into something else

[river locust]

@carmine wolf #chat

[carmine wolf]

@night cloak should I let the hacker to login and unlink all my links and I just do nothing?

[night cloak]

Still violating tos can give a ban

[carmine wolf]

@river locust this is pubg support issue not a general chat...who are you?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @silver wing. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[carmine wolf]

I got no help from here @polar marsh

[celest shadow]

You are advised to contact the customer service in the game for further assistance, @carmine wolf.

[carmine wolf]

@celest shadow i know but they ended the conversation there and I can't send them more messages. They just said you have raised a ticket for this issue and we have addressed it. I don't know what this is supposed to mean. I provided all information they asked from me and I get a so unclear answer from there.

I have spent more than 1100 euro on my account and I don't want to lose it and pubg mobile has the responsibility to help me protect myself from hackers...

[celest shadow]

If you have previously contacted the customer service in this regard and have provided them with the necessary information that they require you, it would be highly appreciated if you could be patient and wait for them to unlink the hacker's social media account, @carmine wolf.

As for your account's security, that is your responsibility to ensure that your accounts are safe and secure. You must not share your credentials to anyone or any third-party websites.

[carmine wolf]

And pubg mobile responsibility is to answer their customers clearly when they ask for help, otherwise what is the point of having a customer service option?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @carmine wolf.

[forest creek]

How to buy UC on someone other acc?

[jade nest]

Use
https://pubgmobile.com/pay

[forest creek]

@jade nest midasbuy not work

I need to select a region but my region is not on list

[jade nest]

Check it again,and if it's not working rn,then you can try later sometime

[jade nest]

What country you belong?

[copper stag]

What the everliving duck has this game become, you shoot 20 bullets only 10 register. And desync too (ON 20 PING) can't rank push coz of this

[forest creek]

EU Serbia

[jade nest]

Then choose other region option which is available there

[forest creek]

Whole east EU is like forgoten from the world...high ping on EU server, no region to choose,...do I need to be somebody else so I can play normaly?

[forest creek]

Im not going to choose other game version region

[jade nest]

That is not other version region.If Your country is not mentioned on the website then you can select other Region option which is available there

And if you are afraid to do so then you can buy uc from app store or google play store

[forest creek]

I just want to gift UC to friend

Unfortenetly I can't...earlier I did that without problems

[onyx sierra]

My account has been banned for the chear park

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx sierra.

[near flare]

purchase bonus not showing

[night cloak]

did you click delete account option?

[feral forge]

click on the purchase uc menu, the purchase bonus is next to the uc purchase options.

[grizzled loom]

Hello dear developers, I am writing to unlock an account in the PUBG MOBILE game.Please review my ban. And I will explain the whole situation. I go by the flag to the person who calls me in TDM to play, he wanted to show the system that the damage does not work by shooting in the heels. I agree and we go, after which he says, shoot my legs to the end, I shoot and shoot. And after that I get an account ban. I ask for a petition for this situation, I am true I didn't know that it was punishable.I have screenshot and video.Thank you for your.Please help my i sent this message 6 time.
ID: 531040889
Nickname: Dimonsterius
Device: Samsung j3, Vivo Y15 and ipad 2019
WI-FI : TP-Link-7A6A
Country: Ukraine,flag Russian

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled loom.

[meager pumice]

When karakin comes@feral forge

[feral forge]

april.

[near flare]

NOT SEEN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @muted sandal.

[meager pumice]

Kk

[uneven pumice]

If anyone seliing cheats openly how can i report them to pubg

Like selling cheats in fb

[near flare]

ok got it tq

[timber copper]

after update game got ban 10 years ???? id🆔 5284571877

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timber copper.

[celest shadow]

You may contact a moderator privately and send the link to the post or Facebook page to them, @uneven pumice.

[forest creek]

Is Seagm.com legal to purchase UC?

[celest shadow]

We only recommend players to purchase UC from the in-game system or through https://www.pubgmobile.com/pay, @forest creek.

[river locust]

@forest creek u can use https://pubgmobile.com/pay

[forest creek]

@celest shadow @river locust I use midasbuy but now not want to upload credit card page

[swift river]

Season 17 was my fourth season which i ranked 100 in royal pass, how come i didn’t receive my Perseverance title?

[forest creek]

Just stand there

[swift river]

It’s supposed to be four

[river locust]

@swift river Take look at ur achievements maybe you have 3 seasons

@forest creek

[swift river]

Okay

[river locust]

@forest creek try to open the link on chrom

[night cloak]

@forest creek Contact midas buy support

[forest creek]

@night cloak I did...but you all know customer suport is unhelpfull

@river locust I will

[quartz latch]

Hi I have problem I buy new M762 concerto of love but in don't see kill effect. You possible resolve?

[forest creek]

@river locust you don't have flag there with icon of little human?

[night cloak]

it is a known bug

[quartz latch]

I don't I start work, I play one macht I never see again. Is arrange

Is strange

[night cloak]

Report it in #old

[cobalt crest]

Please I want verification code to change my region back to Pakistan

[river locust]

@quartz latch it happend to my gleicer u have to repair ur app

[night cloak]

Parameter error?

[cobalt crest]

What's parameter error

I have entered my phone number but I didn't get verification code

[night cloak]

Join pakistan discord server and ask it there
link for it is available in subpoint 3.1 #735483472432594994

[quartz latch]

Kill effect not work my ID 5686746296

I repair app now is 3 time

[river locust]

@quartz latch Report it in #old