questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid wren.

[celest shadow]

From your screenshot, you have already linked an e-mail.

[last hemlock]

I just want my message to be sent to someone from the support. I did not use any software or hack to modify the game even though my account has been banned for 10 years, I just want my account to be retrieved as soon as possible Thanks.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last hemlock.

[ruby heath]

@celest shadowThen why show me link

[blazing prism]

Midasbuy pubgm approved purchase center right?

[celest shadow]

The other one is for your mobile number.

[celest shadow]

We recommend accessing it via this link: https://www.pubgmobile.com/pay

[blazing prism]

Ooo thnks

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:61257581687

The name of the account user:MAZ͜͡EN卍

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dry forge]

Hello, why every time i block 10 minutes 20 times and others 30
If the solution is desired or know the reason

[quartz crest]

can someone responsible can tag me

pubg mobile turkey very indifferent officials

[bold tinsel]

The e-mail in my account does not belong to me. I want to remove it but I cannot remove it. What should I do?

[wise steppe]

Hi, brother, I was in trouble. I can't get uc dakhil that I've tried and faked before, so I can't show a way to participate in UC. I'm very grateful to find a solution for me so That I can get the UC Inside @celest shadow

[night cloak]

RP getting locked in 1 hour 55 minutes?

[honest hamlet]

How long does a ban last?

[balmy jackal]

i returned after 17 days and got returner event thing but there is no rename card there.

[clear oyster]

Does anyone know how to change password? Because my account was hacked, and hacker links his google play to my account.

[mortal apex]

You cannot unlink it, as the feature is not available yet.

[mortal apex]

RP will be locked on 16th March 0:00 UTC.

[elfin canopy]

You should contact customer service in-game.

[wise steppe]

Hi, brother, I was in trouble. I can't get uc dakhil that I've tried and faked before, so I can't show a way to participate in UC. I'm very grateful to find a solution for me so That I can get the UC Inside @mortal apex

@elfin canopy

[elfin canopy]

The UC was deducted for making unofficial purchase in the past, it will keep deducting until they recovers the whole amount of unofficial UC purchase. You may contact in-game customer service for further information/assistance regarding this matter, @wise steppe.

[wise steppe]

@elfin canopy Is there any other way to play a change in the game?

[elfin canopy]

No, there is no other way.

Other than to contact In-game customer service.

[wise steppe]

@elfin canopy Is the service in the card game changing in the right and right way

[short quartz]

When does premiums come back?

[hallow gulch]

Probably after the custom crates.

Or so I've heard.

[short quartz]

When do those end tho 😔

[hallow gulch]

You can check it out for yourself.

[winged umbra]

Hello, if anyone could help me(already posted in feedback bugs with no reply):
After the update, my ping somehow got better (from 200 to 150) but the desync seems to hit harder and the damage definitely does not go through/doesn't seem to register no matter how many times I shoot the enemies, headshot and all, they don't get knocked or die... It's very frustrating. Also there seems to be some kind of problem with the joystick..? I'll be sprinting and it'll suddenly stop and I'll be pressing the fire button also, and it'll only shoot once although it's on Auto mode. (Playing on iPad Air)

[night cloak]

You do not have to repeat this here if you’ve already reported it in the feedback bugs channel

And also in the feedback bugs channel you are not expected to get a reply

Leave your concerns there and the community team will review it

[glossy sable]

When does premiums come back?
Soon, @short quartz.

Hello, if anyone could help me(already posted in feedback bugs with no reply):
After the update, my ping somehow got better (from 200 to 150) but the desync seems to hit harder and the damage definitely does not go through/doesn't seem to register no matter how many times I shoot the enemies, headshot and all, they don't get knocked or die... It's very frustrating. Also there seems to be some kind of problem with the joystick..? I'll be sprinting and it'll suddenly stop and I'll be pressing the fire button also, and it'll only shoot once although it's on Auto mode. (Playing on iPad Air)
As the user above explained accurately, @winged umbra, the #old channel is, as its name indicates, is a feedback channel. It is being read very regularly by the Community Team and forwarded to the devs, but they do not have time to reply. If you sent your message there, it will be forwarded, no worries.

This is not the place for advertising, @slender flame.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slender dagger.

[night cloak]

How can i get Ultimate Fighter Frame?

@everyone

@night cloak Could you share a screenshot?

If hacker gets banned is he able to create new acc and use the f...ing hacks again?

Hmmmm

Where is this section?

In the new event

Wait

I give you a photo

Not clear enough. Any screenshots?

I can do ss

[hallow gulch]

Through the whole 100 players listed on the rank list, frames are distributed to two sections, consists of elite fighter frames and ultimate fighter frames. The first 30 players have an ultimate frame, while the rest have elites. So, If I'm not mistaken you have to be in the top 30 to earn one.

[night cloak]

Ok

[hallow gulch]

It was until now that I've looked into it, so my information is not 100% accurate.

[night cloak]

So?

@night cloak That’s a sad truth, yes.

Well, that sucks. Thanks

[silent sorrel]

Can anyone help me with login failed issues ?

[fringe cedar]

Yes,restart your phone

[silent sorrel]

@fringe cedar I did that and it’s still not working

[short quartz]

Does season 18 come out at midnight?

[fringe cedar]

maybe try it with another way

if you have email link

or number phone link

[jade nest]

It will come on 17th march 2:00UTC

[pearl orbit]

New gun??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose latch.

[jade nest]

No,that has some extra attachment because that screenshot you are showing is from Metro mode.
And also that is just a visual glitch with MK 14 and M4 combined.
Restart your game

[onyx dagger]

You can see that its just the Glacier skin of M416 if you look closely, @pearl orbit. 🤷

[weak depot]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILEThe account id 51362383675 The name of the account user AorusPROO

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak depot.

[short quartz]

Hey i was told by another noob that it comes out on the 15th

[vague crater]

how do i get rename cards without using uc or is that out of the game

[jade nest]

No,It will come on 17th march 2:00UTC

[jade nest]

You need to purchase rename card from shop with 180uc

[fringe cedar]

does anyone know how to change the server?

:(

i don't wanna get mute anymore

[clear spindle]

Answered you that.

After 60 days.

[vague crater]

is that the only way wasnt there another tho

[jade nest]

If you are talking about the returner mission thingy,then now they don't give rename card with those@vague crater

[earnest copper]

No it has been 3 month when I last time change my region now i move to Saudia Arabia so I want to change it to Saudia Arabia but got this kind a error

[native sigil]

@night cloak rl Im sorry for ping but i am new here and i am having problems wiyh logging into my account with gmail 3rd link any solution

<@&481161015728406538>

[clear spindle]

Only option is to wait for a few hours and then try again.

Please use the role mention when it's an emergency related to the server.

[native sigil]

Ok im sorry but its been more than 24 hrs this problem has occured

[celest shadow]

@cosmic night

I was able to get uc from Midas Buy VIP lucky spin (Midasbuy your Official partner for purchasing uc and other pubg mobile global releated stuffs) on previous week I was able to collect uc through lucky spin, but when I tried today this message is showing please help me
Please contact the customer service of Midasbuy for further assistance in this regard:

▫️ [e-mail]

[native sigil]

I was just a little worried cause 3 to 4 accounts of my friend have been hacked so i thought mine was too

[clear spindle]

As the feature is in beta, you need to wait if it's not allowing you to login( try after a day or two then instead of giving login commands).
If you have any other social media platforms then use it for the meantime.

[mortal jolt]

Does the new season come out on 17th?

[native sigil]

Oh yea its in beta right Social media works thank you for your assistant

It will end in 20 hrs

So i think after 20 hrs?

[clear spindle]

On 17th, Yes.

[mortal jolt]

Alright.

Thank you!

👍

[clear spindle]

You are welcome!

[near wren]

Hi pubg mobile, i want to unlink my email from my account ingame id: 5591645197

[near wren]

i got scammed my gmail account

[storm flume]

Please contact the customer service for further assistance, @near wren.

[chilly pewter]

I see that a status icon has become available for some players...I’ve updated the game but I don’t seem to have it. Is there a reason why?

[clear spindle]

That is not available in the global version of the game.

[chilly pewter]

Was it just the KRJP?

[clear spindle]

Yep.

[silent sorrel]

Does anyone know who to contact if i have login failed issues ?

i have tried Restart Phone and normal fix on pubg support idk what els to do

[storm flume]

Please refer to subpoint 4.4 in #faq for further information, @silent sorrel.

[cyan portal]

Is this legit?

[celest shadow]

That is fake, @cyan portal. If it is too good to be true, then it is fake. You should never enter your login details/credentials to these phishing websites.

[cyan portal]

This is an ad when I on the dns

[cyan portal]

Oo redirecting to fb page to login

Then

Hmm fake

Ok

[cyan portal]

This?

[storm flume]

Please avoid going off-topic, @cyan portal. You may have unrelated conversations in #chat.

[celest shadow]

Yes, it is fake, @cyan portal. Feel free to use #chat for conversations.

[cyan portal]

Ook

[violet vector]

I'm getting a 0.1 MB and wait error when I try to download anything on pubgm kr

Can anyone help me fix this

[night cloak]

we only provide support for global version

[slow tangle]

Hello what is this error?

[night cloak]

Your country?

[slow tangle]

Maldives..

Been playing here for a month

[night cloak]

Refer subpoint 4.5 in #faq and use a DNS

[slow tangle]

4.5 everything is done.. Have plenty of storage and RAM.. This is for a fresh install

[slow tangle]

Where can I find dns information?

[night cloak]

it is mentioned there

[slow tangle]

Thank u

Also will I be needing dns everytime?

[night cloak]

try without using dns if it doesnt work you will have to use it

[slow tangle]

Alright

I won't face any problem by using dns right?

[round lynx]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @round lynx. Remember to read through #faq before asking questions in the support channels.

[round lynx]

I wrong to switch server, can you switch for me?

[night cloak]

@celest shadow sorry for the ping. Is the season 18 royale pass today (15 March)

[round lynx]

No, is in 17 March

[night cloak]

So what’s on 15 March?

The season 17 battle pass will close?

[round lynx]

The current royal pass disappear

Yep

[night cloak]

Oh alright

So there’s a timer?

[round lynx]

I don't know

[night cloak]

2 day timer

Alright thanks

[night cloak]

you can use it is safe

@slow tangle sorry there is a change it is mentioned in subpoint **4.3 ** in #faq I didnt notice it was changed

[noble ether]

I tried to purchase prime for the first time and price its showing is 9.99 dollars instead of 4.99 dollars

Some reply

Hello

[digital glen]

Hey

My account is hacked

What to do

😭

[night cloak]

Contact customer service

[digital glen]

What to give?

In customer service

[night cloak]

@digital glen They will ask some questions. Answer those correctly.

[digital glen]

Will they do something?

[night cloak]

my account get banned but I didn’t do anything, why ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@noble ether It is no longer 5$ for the first month in many regions.

[digital glen]

The account is my gf's account if i don't get just see

[night cloak]

@digital glen If you provide the correct information and if your account was really compromised, you should be able to get it back.

It is best if you do it from your gf’s phone where they used to play the game.

[noble ether]

@night cloak which all regions its 5$ if purchase for the first time primeplus

[night cloak]

@noble ether No such information, unfortunately.

One message removed from a suspended account.

@night cloak Aloha! How can I help you?

[night cloak]

One message removed from a suspended account.

One message removed from a suspended account.

[native sigil]

Bruh

Ur here for support leave her alone

[night cloak]

One message removed from a suspended account.

[native sigil]

Or him

[night cloak]

One message removed from a suspended account.

One message removed from a suspended account.

[native sigil]

#chat

[night cloak]

No worries. Feel free to use #chat.

One message removed from a suspended account.

[late cobalt]

Hi any idea why the kill effect for the new m762 isnt showing ?

[hollow cloak]

Hey , my main account got hacked , then my friends reported the accont and i got banned ! I did not use any hack . Can i get an unban ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow cloak.

[severe kestrel]

What will happen to my global account after NEW STATE game ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @severe kestrel.

[sudden wigeon]

Hello i have huawei and my phone hasn't google play services and i use cloner to buy pubg mobile prime plus and my account have been banned for 1 day i want help please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sudden wigeon.

[vast tulip]

Anyone on?

@celest shadow hey i want to ask somethink

[normal fulcrum]

Hey, how can I help you?

[vast tulip]

Can we talk in dm or here?

[normal fulcrum]

We can talk here

[vast tulip]

Ok so i have a pubg mobile account linked with google play

My cousin remove the google play account from my phone

And i dont even know the password and email of that

I somehow get the email but by forgetting password google is not giving any like phone number verification option so i cant recover that

So can i somehow link my pubgm account to another email

[normal fulcrum]

Do you have any other social media account linked or any other way to log in to the game?

[vast tulip]

No

[potent hamlet]

My device specs are
Snapdragon 730
6 GB ram
Adreno 618
I want to know why there is no Extreme frame rate option

[normal fulcrum]

Nothing can be done in that case @vast tulip. You have to recover your Google Play account and only then you can link another account or unlink existing account

@potent hamlet Which device?

[potent hamlet]

Samsumg Galaxy A71

*Samsung

[vast tulip]

But if google gives the option to get the code from phone number i can recover that but its not giving that😭

[normal fulcrum]

We can't do anything if the issue is with Google. You need to contact Google Support for that matter

[vast tulip]

Okk

Thanks for co-operation

[potent hamlet]

.

[normal fulcrum]

Have you tried lowering your graphics to Smooth?

[potent hamlet]

Yes there is only smooth ultra

[covert bloom]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id The name of the account user

[polar marsh]

Please refer to the private message from @polar marsh for further information, @covert bloom.

[broken jolt]

how can I send music

[potent hamlet]

.

[normal fulcrum]

Please report this in #old along with a screenshot of your settings and following details

Character ID
Device
Connection type (Mobile data/Wifi)
Country

[potent hamlet]

Thank you for your co-operation 😊

[normal fulcrum]

You can send music to your friends by sliding to you profile, click on music above start button and click Give on right bottom.
You will need 20 or more synergy to gift any in-game item including music album. You can send only the duplicates you have

[broken jolt]

oh so its only for duplicates, thanks

[sterile hatch]

when will pubg update an hotfix

[unkempt saddle]

Hello, I’m facing a problem with pubg support in game
Now my star frame account has been hacked
He banned it many times and he unlinked Facebook
And linked it to Twitter and VK
I only have access to the email that’s linked
So when I contacted the support they asked me to take a screenshot in the account
I told them how can i do that if he’s already keep banning it so i can’t have access
So they asked for 3 stuff
Registration date
Purchase bill after registration
3 months ago bill
I shared the 3 months
And i told them I can’t know the registration date because i used to play in season 3 with iphone 8 then i changed to ipad so i will never know the date..
And about the purchase I didn’t charge through app store or google play!
I shared everything they need ! And still they’re making hard for me and that indian guys scammed someone for. 3500$ with my account before he ban it

[radiant tapir]

HELLO i would like to know when will the Bonus challenge Open

[unkempt saddle]

@normal fulcrum

[normal fulcrum]

A patch had already been rolled out

[desert plaza]

Details will be available in-game when the challenge begins.

[normal fulcrum]

@unkempt saddle The details are required to prove ownership of the account. Only then, hacker's social media will be unlinked. Nothing can be done unless you can provide them the details as accurately as possible. If you don't remember exact date when your account was created, you can try providing them the closest date you can remember

[ocean saffron]

How to fix this?

[jovial wolf]

Mods where do i take part in tge above survey where can i find the link

[slow tangle]

It works now without DNS.. Thanks..

[ocean saffron]

Anyone know how to fix this!???

[slow tangle]

Where can I find the album crates or what happens to those.. I have gotten 5 of those already but don't know where to find them..
How can I use those?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split pond.

Please refer to the private message from @polar marsh for further information, @flat bone.

[storm flume]

Please refer to subpoint 4.4 in #faq for further information, @ocean saffron.

[clear spindle]

@jovial wolf refer this: #news message

[mortal apex]

Go on your profile, on the left there is a Music Icon. Click on it and you will see all the Albums you have collected. If you want to give one of your duplicates just click on Give.

[bold field]

Hello guys, I need help! I want to reset my game account progress. My account is linked with Google play games and I want to start new one from the beginning which to be linked again with my Google. Can someone help with that topic?

[solar rampart]

Hey Pubg Support on 4th of March my pubgm Global account was banned for 10 years i don't know what the exact reason was.....
Pubgm Never give me any warning regarding issues happened with my account then atleast i try to fix that....

Help me sir,i am playing pubgm from season 8,i assure you i had never used any cheats or scripts....

Pubg character id- 5580125933
Character Name- EdgeBleade

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar rampart.

[nimble sparrow]

Guys why I’m unranked in Europe server

Since season 16

[humble socket]

Does anyone know how to change region in the game? My Account is European and doesn't let me change region / country

[lethal tide]

I want help with midasbuy

[humble socket]

What about it

[jade nest]

Link another social media to your current account,then unlink the Google account after 2 days,then you can make new account with the same Google play Account.

[jade nest]

You cannot change region due to certain restrictions in EEA Region of Europe

[jade nest]

Contact midasbuy support.This is pubgm Support

[humble socket]

This is not cool..

[nimble sparrow]

@jade nest ?

[humble socket]

What if you're in UK, UK left EEA

[nimble sparrow]

...?

[wary musk]

My pubg id was banned for 10 years and i am 100% sure that i have done nothing wrong i am playing since season2 never ever used any sort of hacks need help thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary musk.

[jade nest]

Provide a screenshot of your current leaderboard please

[jade nest]

That doesn't matter as the system detected that you were in EEA Region of Europe during creation of your ingame Account.So it will remain same no matter where you go.
If you want to avail that feature then feel free to make a new account outside the EEA Region of Europe

[humble socket]

After spending thousands of dollars it's too late now 😂

[night cloak]

Pls Help Me Im Experiencing some Errors

•First I Experienced The Twitter Login Bug When I Press Authorize App It Just Relaunch The Game And Not Logging In

•Second When I Reinstall It Because Of the Problem Above i launched the game and it shows Storage permission then black screen then storage permission again it keeps repeating

ID:I Cant Remember Cuz I Have The Problem
Device:Realme 3
Model: RMX1821
RAM: 3gb
Android Version: 10
Proccesor: Octa Core

Hope You Can Help Me

pls Help

[jade nest]

@night cloak backup important stuff and Factory reset your phone,as this issue seems to be occurring with your phone.

[nimble sparrow]

Non classé mean unranked

[night cloak]

wdym

[jade nest]

I am pretty sure,i wrote that in a simple English.You can use translator to convert into your Regional language

@nimble sparrow refer to #faq 3.14

[little kindle]

I want to report some issues about metro royale

ID: 5313691153
Device: vivo v19
Ram: 8GB
Proccessor: Snapdragon 712

Program that i want to report

This always happens when i manage to get into metro royale. And i takes a while to be back to normal

[storm flume]

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @little kindle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[valid sonnet]

not more 24 fps

[surreal path]

Is vpn Considered as hack ?

[desert plaza]

VPN's are not recommended.

[surreal path]

Sometimes I meet people who use vpn, and they tell me it's legal

[night cloak]

It is.

[surreal path]

@desert plaza so can people use it, without worrying about getting banned ?

[desert plaza]

VPN's aren't against any terms, however, we don't recommend using it.

[nimble sparrow]

@jade nest bro my account is not guest and my friend have d same rank and he is top 9%

Because next season I’ll ranked for top 500 but I’ll not gate the conqueror avatar

So is not faq 3_14

[desert plaza]

Hey @nimble sparrow, the conqueror title is rewarded to the top 500 players of each server, and is refreshed daily. If you still feel like you have an issue regarding your rank then I would suggest contacting Customer Support via the in-game customer support button. Or in writing to [e-mail].

[nimble sparrow]

@desert plaza top 500*

[night cloak]

@torpid quail can i buy uc from gold razer website? is it legal?

[hallow gulch]

Please only purchase UC from https://www.pubgmobile.com/pay, @night cloak

[oak kite]

Hello, my account was banned for hard years and winte on 2030 for this period and I did not make a mistake, and I did not use any third-party program, or anything unethical within the game, and I was blocked by mistake and I hope that my account will be restored to work again.
IBAN number 5117104572

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak kite.

[potent hamlet]

Does using Gfx Tool ban players?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @potent hamlet.

[night cloak]

Can someone help me with removing 3rd login

?

@vital sluice @torpid quail Can you guys help me with unlinking my third login

[hallow gulch]

Sadly that is not possible.

[night cloak]

@hallow gulch i am talking about this website htttps://gold.razer.com/ remove one t from htt

can i buy from it ?

[hallow gulch]

We don't recommend buying from such, I've never heard of it before. So if anything, purchase at your own risk.

[vapid copper]

@tardy cargo talk here about your issue

[hallow gulch]

Update after checking it out: The website looks like your typical scamming site.

[night cloak]

heelo

pls ban 1 server

@lime juniper full of hacking

this server

[storm flume]

Please contact Discord through https://dis.gd/contact for this matter, @night cloak.

[chrome swallow]

Hmu and I’ll show u how to fix it gotta pay doe

[tardy cargo]

Hey PUBG Mobile support team, my account has been hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as . I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly

ID : ( 5236552269 )
EMIL : [e-mail]

2020/5/28

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy cargo.

[chrome swallow]

Dm

[sterile hatch]

what patch is it? 1.3.0.? man it's unplayable on android 11

[hallow gulch]

Yes, latest version is 1.3.0. It seems to be working just fine.

[onyx dagger]

Huh?

[chrome swallow]

Sure you not def

[onyx dagger]

He's already answered regarding that.

To contact Customer Service in-game.

[chrome swallow]

If he’s account got hack he can stop the hacker from unlinking his account

Because that’s what’s happening to a lot of people

[onyx dagger]

He's already been answered regarding that, only Customer Service in-game can help him with it.

[chrome swallow]

Yk customer care actullay takes months😵‍💫

[past charm]

Hello yesterday I was buying uc on Midas buy like 60 uc 3 times to get 180 for rename card but then I did for one of my friends and on the third one it declined what's the problem.?

[onyx dagger]

Still.

[past charm]

Gifting 180 uc to all my teamates to change their names for new clan

[chrome swallow]

Try refreshing the web page

[onyx dagger]

Maybe try again after some time, @past charm.

[sterile hatch]

bruh...can't open it

[past charm]

Ok thanks @onyx dagger

[onyx dagger]

You're very welcome, @past charm! 🤗

[past charm]

Let's just say it doesn't work @onyx dagger how will I get the uc to my friends ? 👀

Because we just joined a comp team and we need to change our ign

[smoky token]

hey why snap 665 cant on high graphic, but 660 can high graphic?

[summer crown]

Hey i lost my pubg acc i wanted to know if u can repair it so i can join my pubg again i cant connect to it anymore

[unkempt saddle]

What about the first payment? I didn’t make any purchases through app store or google play when I registered

[onyx dagger]

You need to have access to your PUBG MOBILE Account in order to do something. 🤷

[onyx dagger]

Let's hope for the best!

[summer crown]

I dont have the access to it cause i cant connect to it with anything

[summer crown]

6146,50€ i paid in it so pls

[onyx dagger]

You need to have access to your PUBG MOBILE Account in order to do something. :(

[summer crown]

So its gone?

[onyx dagger]

You may tell them that.

[grand sapphire]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grand sapphire. Remember to read through #faq before asking questions in the support channels.

[grand sapphire]

#faq I need help

[onyx dagger]

Yes, @grand sapphire?

[elder socket]

Bruh

Ğ

[onyx dagger]

May I know what is the issue, @elder socket?

[elder socket]

Ab ğ beta link ?

[onyx dagger]

Also, please do not send off-topic images here.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @elder socket:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[elder socket]

I dont speak english

Thank you

[onyx dagger]

You're very welcome!

Also, feel free to join the regional servers via 3.1 of the #735483472432594994

[normal fulcrum]

It doesn't matter if you purchased from Store or their Official website.

[grand sapphire]

I am unable to find my guest account

[clear spindle]

Refer #faq 2.1

[night cloak]

When is the RP ending?

It’s 15th Today

[runic finch]

What should I do

[patent ridge]

It keeps showing that a update is downloading and after it shows this but I restart game it still shows thst I have to download it and it shows this aswell after

[jade nest]

Your country?

[jade nest]

Repair your ingame client

[patent ridge]

What does that mean

[jade nest]

Click repair option from your login screen on the right side

[patent ridge]

Ok

What do I click on the repair

[jade nest]

Repair your last Downloads or updates

[patent ridge]

Now it lets me in thx man

[night cloak]

Hello

Need help

[versed sonnet]

Describe your problem, @night cloak.

[snow fox]

Hello

[foggy pine]

When is the next season coming

[snow fox]

pmcc how do I register and who can join

[foggy pine]

New royal pass

[foggy pine]

Join pubgmpk for pmcc

[jade nest]

17march ,2:00 UTC

[foggy pine]

17 ok

[warped pagoda]

hey, I have the problem that I can't see the kill effect in the lab and ingame from the new m762, how can I fix it?

[snow fox]

@foggy pine how

[foggy pine]

I will DM you a link @snow fox

[night cloak]

Same

[snow fox]

@foggy pine ok

[warped pagoda]

<@&481161015728406538>

[clear spindle]

Report it in #old. Please do not use the moderator role mention unless it's a server emergency, @warped pagoda.

[snow fox]

@foggy pine who can attend

[night cloak]

Hey PUBG Mobile support team, my account got hacked and the hacker asked me to pay for it but I refused and he abused me and everytime I am playing on my account he opens it he tried to scare me by saying that he will ban my account at first I thought he was just trying to scare me but then he actually did it I want the PUBG Mobile
Team to go through my account and unban it
Player ID : 5257094312

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[worthy jolt]

Hi, Can you please explain how do I fix this error

?

[jade nest]

@worthy jolt your country?

[worthy jolt]

Pakistan

[jade nest]

Refer to #faq 4.3 @worthy jolt

[worthy jolt]

Okay ty

Connected what to do now??@jade nest

[jade nest]

Start your game

[worthy jolt]

Can I delete this app now??

@jade nest

[jade nest]

It's your wish,if the game doesn't opens on your current network,then you can use this DNS To play.

[worthy jolt]

😩 okay tysm

[vale stream]

hello

can fix my problam i get banned 1 day for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale stream.

[thick sable]

hi there, crew shop will be added? and when?

[ocean saffron]

@storm flume it’s not working

[night cloak]

Contact the customer service for further assistance

[fickle minnow]

Sir my devise support 60fps but i cant get help pls

[jade nest]

What's your device processor?@fickle minnow

[fickle minnow]

@jade nest bro this

[celest shadow]

Please try using a social media account to log in instead of your e-mail/phone number, @ocean saffron.

[jade nest]

For your information your device might Support some other games on 60fps but pubgm on 60fps on that device is not supported.
Maximum you can get is Smooth+Ultra (45fps) on that

[celest shadow]

As an additional information to the one @jade nest has provided to you, your device's processor is Snapdragon 720G, and that cannot run the Extreme (60) FPS option.

You will need Snapdragon 835 or above to be able to set your graphical settings at Smooth + Extreme and play the game at 60 FPS.

[fickle minnow]

@celest shadow @jade nest ok bro thx for your valueble information

[dusky star]

Bro how to download pubg in apple after bam??

I seriously want it

[fringe cedar]

Yo @celest shadow will i get suspicious if i use vpn?

[celest shadow]

We do not recommend using a VPN when playing the game, @fringe cedar.

Please refer to the pinned messages of this channel for further information, @dusky star.

[nocturne cedar]

i want to unlink these gmail

essential

[fringe cedar]

but if i not use vpn my ping goes crazy

[nocturne cedar]

answer me

[jade nest]

Already replied you in #pubg-mobile .That 3rd login can not be Unlinked from the game

That's global version title.
Vanguard One is an exclusive title only given to specifically designated players. You can not get it.

[celest shadow]

VPN does not necessarily help with your latency, sometimes in some situations, it can even worsen it.

[onyx dagger]

Kindly do not tag the moderator role for in-game queries, @lapis plover.

[nocturne cedar]

iwant to unlink it and link another account because i will give my account game to my friend

[jade nest]

Sharing the account is against PUBGM tos.and you cannot Unlink 3rd login

[onyx dagger]

It is for emergencies for this Discord server only.

[olive dove]

you should not tag the mod role, unless it is an emergency.
Regarding the title, we do not have information about it, you may reach out to players who have it to help you with this.

[onyx dagger]

Buying/Selling/Sharing of accounts are against PUBGM ToS, please do not discuss about it here, or it can lead to the suspension of your account from this server, @nocturne cedar.

[nocturne cedar]

how you are a big company to solve these problem

[onyx dagger]

As the third link feature (Email link) is till in the BETA phase, it is not possible to unlink, @nocturne cedar. And you're not allowed to share your Game account with anyone else.

[nocturne cedar]

if these account is not security is hacked what can i do ????

[onyx dagger]

You may contact Customer Service in-gane if that's the case.

[clear spindle]

You cannot.

[ocean saffron]

I forgot my socials I only have my email

[nocturne cedar]

they will solve it

[clear spindle]

I do not.

[ocean saffron]

How can I contact them ?

[olive dove]

The title is given to players participating in a special player group, you do not apply for it, you get selected.
So as mentioned by Rock 47, you can't get it unless you get selected.

[clear spindle]

Perhaps you should read this.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @ocean saffron.

[olive dove]

You get invited by receiving an in-game email to join such programs.
I guess you are part of MENA region, for further questions regarding this you may refer to our regional MENA community.

[fringe cedar]

but it reduces some ping

and i need to change back my server North America to Asia

server

but i need to wait for 60 days

[onyx dagger]

You may change it after 60 days.

[fringe cedar]

dude i mean at period time

[clear spindle]

Asking everyday in here won't help.

[fringe cedar]

i'm asking if i allow to use vpn

[clear spindle]

VPN usage is not recommended.

[fringe cedar]

but my ping....

or ill not play pubgm for 60 days....

really sad:(

[onyx dagger]

VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service, @fringe cedar.

[fringe cedar]

welp...i guess i need to play another game

[clear spindle]

Totally up to you.

[naive kayak]

My account had been hacked

[storm flume]

Please contact the customer service for further assistance, @naive kayak.

[charred zealot]

Is there any way i can get a new code for those controls? 6916-3462-3057-4950-173 (it’s not valid anymore)

[fast socket]

When will new season arrive @clear spindle

[clear spindle]

On 17th.

[fast socket]

Ok

Thanks bro

[clear spindle]

You are welcome.

[clear spindle]

Unfortunately, No. You can give a try by contacting the in-game customer service.

[charred zealot]

Alright , thank you

[naive kayak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @naive kayak. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@robust inlet use #media for these please. If you keep on posting this in a support channel, we might take action on you. This will be your final warning.

[robust inlet]

ok sorry

[agile jungle]

How can i solve this problem?!
I have uninstall the game and download it again and the same problem

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @agile jungle.

[sharp pebble]

Hello. I get banned for the third time for using third-party software. Before getting banned for the first time, I used the PUB gfx + tool program. But after the first ban for a day, I turned off this program. When I tried to enter the game again after the ban ended, I got a second ban for three days (from the 12th to the 15th). This time I removed another application (GlTools) that was not used on the device to change the settings for the Pubg mobile game (I used it to change the settings in the dbd mobile game). And now after the end of the second ban, when I enter the game, I get a third ban, for a week, for using third-party software. What is the reason for that in general? Xiaomi redmi note 4 (x) SoC snapdragon 625 smartphone. I used PUB GFX + tool solely to lower the settings, set a higher limit for the frame rate and thereby improve performance and smoothness. Unofficial firmware, havoc os 2.9, unofficial kernel (custom). The system is rooted with magisk, kernel adiutor for adjusting the core frequencies, there is a charge control installed through the module for magisk (to limit the maximum battery charge level). It costs opengapps for version 9 android. And the official Pubg mobile client is installed. Why was I banned ??? Nick in the game Morrovoker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp pebble.

[naive kayak]

Hel

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @naive kayak. Remember to read through #faq before asking questions in the support channels.

[native flame]

What is your problem

[clear spindle]

Use of GFX Tools are against the Terms of Service of PUBG MOBILE, @sharp pebble You may factory reset the device and install PUBG MOBILE.

[naive kayak]

@native flame account had been hacked

[clear spindle]

You may contact the in game customer service for account related issues, as we cannot help you with that in Discord.

[native flame]

Contact the in game customer service

[stone jacinth]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stone jacinth. Remember to read through #faq before asking questions in the support channels.

[patent ginkgo]

Someone told me that tournament rooms are free , how can i get them?

[clear spindle]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[agile jungle]

@clear spindle can u help me in my issue that i have posted ?!

[clear spindle]

@agile jungle ^^

[stone jacinth]

Anyone help me please

[clear spindle]

You may state the issue.

[stone jacinth]

I am accidentally click in age restriction No please please 🙏 help me to change into yes

[clear spindle]

You can change it after the cooldown they gave you.

[agile jungle]

@clear spindle i have 100 GB free and as u see in the video my phone suppoert 90 fps so the problem not from my phone

[clear spindle]

Try reinstalling the game.

[stone jacinth]

@clear spindle i accidentally click on it

[clear spindle]

You can change later.

[agile jungle]

I did it and the same problem

[stone jacinth]

@clear spindle but i want to play 3

Game

[clear spindle]

Is that only happening on that specific mode and the graphics settings?

I'm sorry to say that, we cannot help you with reverting the settings that you selected, @stone jacinth You can contact the in-game customer service. If they cannot help you with it then the only option is to wait.

[agile jungle]

It happens when i change between tpp and fpp in any mode and lag if there enemy near from my position

[clear spindle]

Report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Video Recording.

[stone jacinth]

@clear spindle i am very disappointed 😞 to pubg mobile settings

[agile jungle]

(Numeric User Identification) that mean my in game id ?@clear spindle

[clear spindle]

Yes.

[clear spindle]

Your feedbacks are welcomed in #old.

[gentle quail]

Hello, i have some problems, so when i died then spectate, everyone will glitching walking but not going anywhere, so i can't spectate.

and also after died in payload and revived/ rejoin game after disconnected, my friend tell me if he can't see me and other team also the enemies, he have video proof, thanks.

i hope you can understand this

[storm flume]

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @gentle quail. You can also submit a report in #old in compliance with the channel's pinned instructions.

[gentle quail]

Ok thanks

[timid quail]

How to download game loop emulator

And install pubgm

[clear spindle]

Download from http://gameloop.com/

[marble patio]

Is there someone in charge?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @marble patio. Remember to read through #faq before asking questions in the support channels.

[marble patio]

I wanna ask about my account because today i get ban 7 days explanation uc but never i buy anywhere only i buy uc from in the game soo why i get bann for what

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marble patio.

[silent sorrel]

Hello I am having issue about Failed login in I have restarted my phone have uninstalled PUBG and reinstall and have done the manual things through PUBG repair and I am still having login failed issues can anyone help me ?

[lavish bough]

@clear spindle i dont know if its a glitch /I bought the new m762 upgradable skin and i have it on level 6 / the kill message is showing but the kill effect is not

[clear spindle]

Seems like an issue. Would you mind reporting it in #old with User ID, device, country, network type?

[storm flume]

Please refer to subpoint 4.4 in #faq for further information, @silent sorrel.

[lavish bough]

sure thx sir/mam

[clear spindle]

Thank you.

[gray thunder]

Hello, my account in the pubg was banned due to the fact that my instagram was tied there, which was banned for no reason. How can I restore my account in the pubg, because in the game I did not violate anything, played honestly. Here is my id 5734870841

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray thunder.

[lavish bough]

is it a gun issue because i have other upg guns an the kill effects work

[clear spindle]

I do not have much information about the issue.

[surreal lynx]

When will be karakin available?

[kindred wagon]

I think after 17th

[clear spindle]

On April.

[cold crystal]

Hi I can't log into my 2nd account using email. I logged into it this evening also

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light pond.

[night cloak]

@cold crystal Try again after sometime.

[charred edge]

Hi, my account was hacked and i reported the issue 55 days ago and pubgm support team has verified and confirmed my account details and forwarded to compliance team to resolve it, recent update from them was that they are still waiting for update from the compliance team. Same response i was given for every week for the last 50 days. Any advice?

[normal shoal]

🥺

@polar marsh

[night cloak]

@charred edge Sometimes it can take up to 90 days. Let the support look into your issue.

@normal shoal Purchases from unofficial purchase methods have been made on that account in the past. The customer service will not help with that. All future purchases will be deducted until the UC amount purchased illegally is covered.

[normal shoal]

after the uc amount is covered, can I continue to purchase uc?

@night cloak Excuse me for bothering you

[night cloak]

@normal shoal Sure.

[normal shoal]

thank you very much

[lusty sail]

One message removed from a suspended account.

[naive rover]

I want to ask if we want to join pmcc France, in my team there are 3 French and 1 person from another country. Can I join?

[tired fractal]

Hey, i just want to inform you that there is possibly something wrong with email/phone linking system. My account was linked only to my facebook account and in-game email and phone number linked. Now let me tell you, i have 2FA on everywhere and as soon as someone tries to login to my account i get notified and i can stop anything from happening. Now one day i was just checking out the shop and i saw 'Logged in from another location, press ok to go back to login screen'
Like what? How?
And then the next day i wake and i was banned.
I really think you should listen to this and look into it or remove the feature to avoid any issues with false bans like mine.
Anyway, just thought I'd give you guys some information about what is happening with the 'beta' system and how well it's working.

[mortal apex]

You cannot get the rename card for free. You can buy it from Shop for 180 UC.

[stuck root]

Need some advice from a friend who was having problems getting kicked out of games, he reinstalled the game and same problem. Only thing he can play is arena, when he tries classic he just keeps getting kicked, gets back in and gets kicked again

[cursive pulsar]

i can play unlimited matches with 7 day room card?

until it expires

[night cloak]

@stuck root Could he record the problem using a screen recorder and share here?

@cursive pulsar Right. The one you get from the Royale Pass.

[stuck root]

I’ll ask

[cursive pulsar]

if you stay inactive for 15 days then you will get a starter pack including a rename card (for free)

[stuck root]

He’s telling me it’s got worse and can’t do anything, even getting kicked from lobby now

[night cloak]

@stuck root Gotta see what error he is facing. More detailed information (screenshots/video) would have been nice.

[stuck root]

Yes and I’ve asked him to record what he can just so you can see what’s happening

[night cloak]

How to change the server I chose Asia and I need Europe

[clear spindle]

You can change it after 60 days.

[night cloak]

my ping 350 -)

[steady elm]

My account got 24hrs banned for no reason wtf

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady elm.

[jagged shore]

My account got Hacked

Please help

[storm flume]

Please contact the customer service for further assistance, @jagged shore.

[jagged shore]

You mean in game customer support?

Not helpful

[edgy peak]

528136615 hesabım çalındı help

[feral forge]

english only. @edgy peak

[edgy peak]

Sorry

my account was stolen 528136615

[feral forge]

how was it stolen?

[verbal ferry]

I am not using the spray trick while my account is waiting in ban seven lobby, I have all kinds of proofs, please remove the ban. 5311633085

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal ferry.

[edgy peak]

My account was connected to facebook. He logged in to my facebook account and closed my account, then he took the pubg account to himself, I have so much effort how can I get it back please help me

[feral forge]

do you still have access to your game account via other social media or 3rd link? otherwise please do contact the facebook support and recover your account first. @edgy peak

[edgy peak]

No, I can not login in any way, because the instegram account is connected to the facebook account, I have contacted the instegram account.

nadia what duty are you here

[feral forge]

you may refer to 2.8 in #faq, contact the facebook support and recover your account. please note that there's nothing the in game customer service can do if you do not have access to the only linked method to the game.

[edgy peak]

nadia okay if I can't get the instegram facebook account, what will happen to the pubg account

[long bane]

hello .
one important query please ...
if you have reached Ace this season
will your rank be reset to Platinum II next season ?
because I have played a lot solo vs squad after reaching Ace
I am now in Diamond 2 ..
will I be still start on Platinum II next season or will I be relegated to Gold I ???
pls reply thanks

[mortal apex]

You will start the new season from Gold tier, @long bane.

[cobalt lion]

hi Im asking if there is any problem with twitter when i try to login my pubg account via twitter its say page not found but my account still working why its happen to me !

[edgy peak]

@feral forge ?

[feral forge]

unfortunately, if you are not able to recover your only linked method to the game, there's no other way to login to that account. you will have to create and play with a new account.

[edgy peak]

@feral forge Why did I face something like this? I'm so sorry 😭😭

[frozen schooner]

Man that's annoying bring gun in spawn Iceland
Too much noise...

[feral forge]

it is your own responsibility to secure your own login methods and accounts. i suggest you to enable 2FA next time, and also do not share your login details with anyone or any third party websites that cannot be trusted.

[feral forge]

feel free to share and provide your concern and feedback in #old

[edgy peak]

@feral forge thank you lady nadia i hope it opens for god's sake

[long bane]

thanks I thought rank was reset according to Highest tier reached in last season 😩

[feral forge]

you are welcome, good luck.

[wraith terrace]

What are the graphical settings used in tournaments?

[night cloak]

@wraith terrace Official PMCO? Those are custom settings.

[wraith terrace]

Thanks. Do you happen to know an example of graphical settings from a recent event? Just want to have an idea what they usually are if there are no official settings.

I just want to know the frame rate actually.

[night cloak]

@wraith terrace PMCO rooms are being created using a custom client built for official esports. It is only for computer and not available to public.

[wraith terrace]

No, I mean the framerate on the contestants devices.

Not server settings.

[night cloak]

Participants are using their own devices.

[wraith terrace]

Really?????

[night cloak]

Yes.

[wraith terrace]

What about cheating?

[night cloak]

Hello, when time rank reset?🥺🥺

I just finished all rp missions and the rp still stuck on 87 and the minutes missions don't able to move its still stuck why please help
Id:5211312408
NickName:『C7』Panda〆
Network:Wi-Fi
Phone:more than 1 phone
Country:Egypt

The matches are highly monitored and offline matches are being played on sponsor’s phone.

@night cloak 17th March, 2 am UTC.

@night cloak Can you show a screenshot of the minute screen?

[wraith terrace]

Thanks @night cloak

[night cloak]

Thank you

Device: Samsung galaxy tab s7.
I have snapdragon 865+ chipset and 120hz display.. Why dont have 90fps? 😦

[versed sonnet]

Will the new season also starts at this time?

[night cloak]

Yes.

[versed sonnet]

Alright, thanks .

[sacred hawk]

My account was hacked

[storm flume]

Please contact the customer service for further assistance, @sacred hawk.

[sacred hawk]

No answer

[long bane]

this is one of my accounts
why does it say 'Unranked' please ?
what does this mean ?

[hollow trout]

I bought the new pink beryl and upgraded it to level 3. The kill effect isn’t working fix it kthx
ID: 555174372
Device: iPhone XS Max
WiFi
USA

[pale coral]

Hellooo

[mortal apex]

Feel free to report it in #old, @hollow trout.

[hollow trout]

I did. No reply

[mortal apex]

Hello @pale coral! How can i help you?

[mortal apex]

It’s not assured that you will receive a reply from #old. The Security Team will look through it.

[hollow trout]

K. If they don’t fix can I have my uc back

[pale coral]

midasbuy web for us Supported?

Or no

Do you speek Arabic

?

[lament junco]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lament junco. Remember to read through #faq before asking questions in the support channels.

[lament junco]

So season will end on 17 march i want to know we still can conquer in last day?

[mortal apex]

You cannot get a refund. You may wait until it will be fixed.

[lament junco]

I only need few points but i can't make it tonight

What happen if i end the season in top 500 ?

[mortal apex]

You can join PUBG MOBILE MENA Server on Discord:
https://discord.com/invite/pubgm-mena

[pale coral]

Oh

[long bane]

#questions message
can someone reply to this please
no answer until now
thanks

[night cloak]

@long bane Please contact the customer service for more information.

@lament junco You can rank until 17th march, 00:00 UTC.

Rp lock date ???

[mortal apex]

16th March 00:00 UTC.

[night cloak]

[long bane]

do you know at which exact time Season 18 will be launched on March 17 (UTC time) please ?

[night cloak]

@long bane 2 am UTC.

[long bane]

thanks lad

[brittle jackal]

I'm using a gaming phone with 90fps & steady network connection (80ms) .. but I'm still facing a fake damage .. my bullet aren't registered!! Even i see the hit marks 💔

Help fix this please

[rotund badge]

Does anyone know when the blue hit (blue blood) effect comes to the global version? its currently only on KR/JP

[short galleon]

zendex

[mortal apex]

No information about it.

[kind creek]

My account was banned without knowing any reason, I did not use any hacking or other things, and I did not violate the rules, I did not deal with hacker and I did not play with hacker and my game and my account is completely clean, I paid huge sums on my account, so you have no right to block it without a legitimate reason, please return my money or Open the ban, please deal with the problem ASAP

ID: 548137843

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind creek.

[placid nova]

Hey i have a question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid nova. Remember to read through #faq before asking questions in the support channels.

[hollow parrot]

Is there a way to disengage the internal link to the account of the pubg mobile?

[night cloak]

hello is it possible to remove the current linked email from the account?

[glossy sable]

Nope.

[rocky minnow]

Do something about bullets not registering while hipfiring..It’s annoying frr 🤦‍♂️

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rocky minnow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[stone jacinth]

why i can't buy uc in my account with midus buy

[wicked plover]

How i can get 90fps in iPhone XS max

Any know ?

[short galleon]

you can't.

[hallow gulch]

You may contact the support team at midasbuy for assistance. Refer to the link below,
[e-mail]

[novel bramble]

Hello,

There has been a huge mess up by PUBG! They banned my account for 10 years by saying that I have violated the user agreement

[polar marsh]

Please refer to the private message from @polar marsh for further information, @novel bramble.

[wicked plover]

Why

[short galleon]

Your device does not support 90 fps. and will not any soon because of your device's screen refresh rate

[wicked plover]

Ok thanks

BTW which mobile has 90fps ?

[short galleon]

There are a lot of android phones that support 90 fps but Iphones don't at the moment.

[rigid badge]

iPads do

😋

[stoic wren]

I am on Ace 2 Star in Fpp Middle East .. Still i am Unranked why???

Why i don't get Conqueror

[ebon pawn]

Pubg please my account got hacked i need help please

[night cloak]

Hi

[ionic harbor]

Hello

[night cloak]

I want some help please ❤️❤️❤️

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @ebon pawn.

[night cloak]

There is a friend his account got hacked he is youtuber & facebook streamer is there any way to retrieve his account

@olive dove

[olive dove]

he has to contact in-game customer support, sadly we can't help with account related issues.

[night cloak]

he says no one is awnsering him i mean he even has proove he is a huge youtuber in middle east

[deep shadow]

Customer support never responds tho

Its been a while since my account was hacked

and no one has responded

[olive dove]

I am sure, if he followed the normal process, he will get assisted.
Nothing we can do here.

[deep shadow]

Ok

I'll just wait ig

i had uc on my account so the hacker will probably spend it all by now

[olive dove]

I understand, but you should have secured your account properly.

[deep shadow]

yeah good point

[rose vale]

How does pubg decide match making?

[hushed bridge]

Why can’t I move on? Been like this for weeks?

[olive dove]

match making settings.

[olive dove]

you gain xp by playing in classic mode, you advance to the next level once you gained enough xp points.

[rose vale]

How do I set to play against Americans instead of ping abusers?

[polar zenith]

I was rp98 and season ended at 12pm not 2pm as usual I was already close to rp 100 and season starts 2pm so I need time to complete rp 100
Name:『ATK』WAZIR乄
Id:5262016488

[balmy pike]

How much money need to go rp 100@polar zenith

[olive dove]

@serene latch what are you talking about?

[serene latch]

The new M7 is amazing but everyone is saying the kill message is to support a sexual group

[olive dove]

If you have concerns regarding a new feature in the game you may post your feedback in #old and channel.

[serene latch]

Thanks

[olive dove]

The only options you have control over are the ones in matching settings.

[olive dove]

Sorry, but you can't continue collecting RP point as RP season 17 ended already.

[polar zenith]

It should end at 2pm

Rp start more than 1day?

[olive dove]

if you buy elite royal pass (25$), and you have 5 levels from previous one, so you need 70 Levels, you can finish the 1st 2 weeks missions that will get you to RP 40 or 50.
You can buy the remaining levels, it will cost around 5000 UC which is about 50 $.

So between 75 and 100 $ worth of UC can get you to RP lvl100.

[olive dove]

RP ends at 0:00 UTC, so it has ended a couple of hours ago.
New season starts tomrrow.

[polar zenith]

When it start?

At 2:00 UTC

[olive dove]

Correct.

[polar zenith]

So it should be ended at 2:00, UTC

Correct 8 weeks

[olive dove]

No, it does not work like this.

[polar zenith]

It says pubg royal pass is 8 weeks true?

So I put my time on last two hours but it closed without warning

So It's not my problem

[olive dove]

I understand your point, but it is not as you are trying to point out.
I assume this is your first time buying RP. However, It is known that RP ends by march 15th, which is announced everywhere.

[polar zenith]

I play pubg from season 3

I buy royal pass from season 7

[olive dove]

Good, so what is happening now?

[polar zenith]

But now I got mission with 2 rp and need to play just 2 tdm match

I thought it's end on 2:00 UTC and suddenly ended

At 0:00 UTC

[olive dove]

you know it has been like this since the 1st time RP has been released, right?
It is not going to change because you missed a couple of missions. However, you may leave your suggestion in #old if you think it could benefit the game.

[polar zenith]

But it's not my problem? I were busy all this months

I just come to end rp and if I know it's end on 12:00 UTC I should buy ro

Rp

[clear spindle]

Most of the events ends at either 00:00 UTC or 00:20 UTC.

[polar zenith]

It's not event

I just read on game 8 weeks

[clear spindle]

The same goes for it.

[polar zenith]

And season start 2:00 UTC should end 2:00 UTC

8weeks mean

It's just wrote on game

Not me who said that

If I know that I have enough uc to complete rp 100

[whole glade]

i know a guy that is using configuration files

can he be reported for that?

[clear spindle]

Report his account from the user's profile.

[whole glade]

ok

[clear spindle]

Try opening the game with the network turned off, @night cloak.

Yep.

[polar zenith]

U didn't and me about my problem

[clear spindle]

You may refer this message, @polar zenith.

Click on ok.

Ok > click on the Repair option then do a Routine repair.

Yes.

Glad it worked for you. 😌

[polar zenith]

On everytime I buy royal pass I end it fast but these months I were busy in job so I tried hard to rp 98

How I know that it's ending 12:00 UTC

Ye I know

But when season start?

Season start 2:00 UTC and I have 8weeks so when it's end?

Should be 2:00 UTC?

If I know I will buy it......

[clear spindle]

It always has been 00:00 UTC. It's now something we cannot help you with as the RP has been closed.

Should be an issue when the device failed to store the recent update.

[polar zenith]

I don't know when it closed and I don't need to know cause it's the first time to me to be late in rp so it's not my problem I think

[clear spindle]

You can report it in #old by mentioning the Account ID, device name, country and network type.

[clear spindle]

Perhaps I could say that because of this.

[polar zenith]

So it's the first time to buy rp and I think it's ending 2:00 UTC u should solve it

[clear spindle]

It always ends on 00:00 UTC not 02:00 UTC.

[stuck sedge]

How long i have to wait for a answer after i made a request for content creator?

[polar zenith]

How I know that nothing mean that ingame

[clear spindle]

There's nothing we can do about that Anyways.

It's already mentioned in the RP page when it will end.

[polar zenith]

So why I'm here?

I know it's closed

[clear spindle]

Well now can try next time.

@stuck sedge you'll be contacted when you're selected.

[polar zenith]

And u should solve it

[stuck sedge]

Its not there any possible time?

[polar zenith]

As like I have my 8weeks

And I paid money on this game

So I should take all my time thought

[storm flume]

Please contact the customer service for further assistance, .

[harsh quest]

When karakin realese?

[hollow trout]

I submitted feedback that the pink beryl kill effect wasn’t working earlier and got a message that maybe I didn’t equip it so here’s another video of me killing a bot with evidence that I actually have the gun equipped. With no kill effect 😑 I have also downloaded all the packs that needed to be downloaded

[thin halo]

The issue is known. Wait for the team to fix the bug. @hollow trout

[hollow trout]

Ok thanks Izzy

[clear spindle]

On April.

[clear spindle]

There's no ETA for it.

[polar zenith]

U didn't solve my problem yet,

I'm here to solve my problem not to tell me when season end,

[clear spindle]

Didn't we say that there's nothing we can help you with when the RP ends?

Perhaps you should check when it will end.

[polar zenith]

So why this page opened

[clear spindle]

Community support for PUBG MOBILE.

[polar zenith]

I checked alr

[clear spindle]

Then you already knows when it will end.

[polar zenith]

Nah I know ingame

It says 8weeks

[clear spindle]

It's over.

[polar zenith]

And started 2:00 UTC

Ending should be 2:00 UTC

[clear spindle]

00:00

[polar zenith]

So why it's giving 1day and 2hour for next seadon

Season

[clear spindle]

It always been like this.

[polar zenith]

Not my problem what it's always been

[clear spindle]

Not my problem either when you haven't completed the missions before it ends.

[polar zenith]

Rp should end on 2:00 UTC

[clear spindle]

00:00 UTC

[polar zenith]

I still have time to end it like season start 2:00 UTC

So I still have time to do that

[clear spindle]

You do not.

The Conqueror tier is updated every day at 00:20 UTC, so it's a no.

You are welcome!

[atomic scroll]

I have a question about crate coupons. Thanks

[clear spindle]

You should state that.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[polar zenith]

I bought the royal pass for rp 100 not my problem it's end always 0:00 UTC and if u think about it it should end at 2:00 UTC

[atomic scroll]

Have acquired 9 premium crate coupons through achievements but no option to use them...they are just sitting in my inventory

[clear spindle]

Answered you multiple times, @polar zenith we cannot keep on repeating the same. You can give your feed-backs in #old.

[clear spindle]

The premium crates are now replaced with the custom crates, it should be back soon. You can check the time in game.

[atomic scroll]

Ok thanks

[clear spindle]

You are welcome!

[analog fable]

Rank displayed wrongly ... this is a bug right?

[magic oak]

I can't login to my account on ios for a week, because i changed my SRC version to 99999 from android. Now i can't login on ios and i cant change it because ios requres jailbreak for the files to be edited. It shows "account logged in with a newet version of thr game". And i have updated and even reset my phone several times. Which means the problem is the account. Pls reset something from my account to normal version. Its a big account ID:547880293

Server: Europe

[clear spindle]

Try restarting the game and check again, @analog fable report it in #old if you haven't.

[analog fable]

yeah i reported in that channel already ... just wanna check if its smth relevant to report about hahaha

[clear spindle]

Editing files are against the Terms of Service of PUBG MOBILE, @magic oak you need to wait for an update.

[magic oak]

It was to keep out a hacker. Since the version i changed to was 1.3.0.9999. Do you think the new updates above 1.3.0.14924 update will chanage anything? If yes, then when will the update come? After season refresh?

[analog fable]

@clear spindle I've restarted the game and it's still displayed wrongly 😅

imma just wait for a bug fix ig

[clear spindle]

That would be better.

[clear spindle]

We do not have an information on when the new update will be available, you can contact the in game customer service from the login page [ Help ] for further assistance.

[magic oak]

@clear spindle You now they do not reply well there, and they will just make sure at the end a bot tries to solve your problem, which never helps. Where can i actually contact the team? I really need help

[clear spindle]

It's the only way to contact them.

Make sure you've secured the social media accounts.

[analog fable]

I believe there's a live convo function in customer service

top right button

[magic oak]

@analog fable Even that one will lead to just a last message requesting to be rated, thinking its just normal bugs. And its just some "pre-typed" messages

[analog fable]

oh

[night cloak]

poor me pls help

[clear spindle]

What seems to be the issue??

[night cloak]

How can I check if someone else is using my twitter?

[clear spindle]

You'll receive a notification in your mail when someone have access.

Other information can be found in the settings.

[night cloak]

whenever i login twitter video 2 happens and when i start pubg video 1 happens

[clear spindle]

Uninstall the Twitter app and logout from the browser if you have. After then open PUBG MOBILE and click on Twitter.

It should help you in accessing.

Later can install the app.

[night cloak]

This setting?

[errant salmon]

Dear pubg sir

[clear spindle]

Settings > Security > Apps & sessions > Sessions.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @errant salmon. Remember to read through #faq before asking questions in the support channels.

[night cloak]

I have question that at time of rp lock why didn't they put lock on season rp point 🙍🏽‍♂️ what by mistake I have done collect all so the point add to next session or lost

[jade nest]

Those points are stored in your inventory.You can use that next season

[night cloak]

You mean this 5 rp one

[jade nest]

@night cloak yes,you can see those points are usable for 16 times so 16*5=80 which means 10daily RP point for today and 40+30 from the weekly activity

[night cloak]

Thanks you 😊 you help me lot 🙏

[blazing prism]

@jade nest u know where that album crates go..I can't find it in my inventory..

[jade nest]

Swipe right on your screen to toggle to your profile and then you can see this below your clan and crew

[blazing prism]

Thnks

Lol I thought it's pubgm chat sry..

[night cloak]

sir go to #clans

[jagged shore]

Hello

Please help

[night cloak]

State your issue

[night cloak]

@jagged shoreState your issue

[severe kestrel]

Speeches

[night cloak]

Hacker?

[severe kestrel]

Alive 87 he killed 12 within 1 minutes

[jagged shore]

Sir my account got Hacked please help@night cloak

[severe kestrel]

I was rank pushing and had a huge minus

[night cloak]

Report him ingame if you have video proof report him in #cheater-reports make sure you read pinned messages first

[night cloak]

Contact customer service

[jagged shore]

Not helpful bro

I'm trying from 6 days

[night cloak]

We dont handle account related issues here

[jagged shore]

This is what they say

Everytime

@night cloak

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @severe kestrel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

we cant help you with that

[jagged shore]

Then how can i get my account back

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @jagged shore.

[jagged shore]

Everybody has access to game in India..@celest shadow

And my account got hacked

Bro hacker linked a 3 link email to my account

I just want to unlink it

Please help it's so heartbreaking

[onyx dagger]

The game is banned in your country, which means, sadly, we are not able to assist you.

Okay?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[lament junco]

Can we still get conquer in last day of season?

[night cloak]

what are the needed specs to run extreme FPS?

[stray cairn]

Who can help with my problem here?

[terse furnace]

I want to known some information a pubg ID

Why ban this id??

[night cloak]

state your issue

[terse furnace]

He not use hack but ban him

[stray cairn]

@night cloak when i purchase UC they atomaticly deducted

[night cloak]

From where did you purchase uc?

[stray cairn]

The game ofcourse@night cloak

[night cloak]

Contact customer service

[stray cairn]

Already did

[jade nest]

If you talking about phone then having minimum Snapdragon 835 chipset in your phone will unlock the smooth + extreme fps option.(60 fps)

[night cloak]

ty

[hollow heath]

My gyroscope not working

New bug 🤬

[trail citrus]

How to open my account on ipad i was using it on gameloop

[celest shadow]

Please make sure that you have updated your game to the latest version for both your device and emulator, @trail citrus.

[broken verge]

i want to change region back to Pakistan
but not receiving code on mobile num

can you help me

[trail citrus]

I have the latest version

[thin halo]

@broken verge Contact customer service in-game for this matter, @trail citrus

[broken verge]

okay

[broken verge]

can you tell me how to do
there are just bots and iam not able to find solution

[balmy jackal]

can any pubg export tell me at what range is gun fire detected in MAP? anywhere I can find the info?

[bold tinsel]

My account has been stolen and my email has been added I want to remove it but I haven't received a response from customer service for 15 days please help

@thin halo

[broken verge]

sir @celest shadow can you help me

[tepid scroll]

Currently @celest shadow is listening U Never Known song😆 .

[kind crane]

is using gfx safe?

[night cloak]

No.

[haughty rock]

@kind crane no

[night cloak]

This is PUBGM support, @tepid scroll.

[haughty rock]

😂

[night cloak]

Please don’t recommend for users to use such applications, @haughty rock.

[haughty rock]

@kind crane its voilation of terms and condions

@night cloak what happened

[kind crane]

then how to fix lag

[haughty rock]

@kind crane by buying iphone x max pro

I mean by using heavy device

You will face no lag

[kind crane]

then who will give me money you?

[haughty rock]

Contact in game services💯

[scarlet ledge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id The name of the盒『ZKツ15』難 account user5193583382

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet ledge.

[night cloak]

@kind crane Refer subpoint 4.6 in #faq

[obtuse basalt]

Hi

I have some questions related to the investigator system.

About the correct judgements. Are those "Violation found" cases and " No violation" caese both counted in the correct judgements? Or just the "Violation found" cases?(Given all my judgements are all correct.)

[jagged shore]

Hi, is there any way if someone deleted my all in game friends and how can i get them back and synergy?

[haughty rock]

by adding again and playing again with them

[jagged shore]

And how to unlink 3rd link?

[queen smelt]

Hackers ;-;

[jagged shore]

Bro my account got hacked

[onyx dagger]

You may contact customer service in-game for that.

And I do believe that you've been already answered about this above.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @queen smelt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[jagged shore]

Yeah not helpful

[mortal apex]

It won’t be possible get back your synergy but playing/sending BP or popularity, will increase your synergy.

[jagged shore]

Alright

I just want to unlink my 3rd link

[haughty rock]

to unlink 3rd please contact in game customer support they will unlink it

[jagged shore]

This is what they reply@haughty rock

[onyx dagger]

You've been answered about this above, @jagged shore.

[haughty rock]

lol😂

[onyx dagger]

The game is banned in your country, and due to it, we cannot assist you with this.

Kindly refrain from repeating.

[jagged shore]

I was playing global not indian version

[onyx dagger]

You may move channels.

[random granite]

With the new rp, can the achievement open sesame be completed? (open 100 rp crates)

[feral forge]

should be included in next season.

[trail swift]

Any idea when crew challenge come

?

[night cloak]

I have done all the quests and still didn’t obtain the title any help for this?

.

[mortal apex]

Have you completed all the missions in Platinum tier or above, @night cloak?