questions

[night cloak]

@indigo tinsel It is for content creators. If you make content in English, please fill http://bit.ly/3p2VuQW. For other language, contact your regional community team.

[indigo tinsel]

Okay thanks

[toxic prairie]

@night cloak your map is library😆

[storm flume]

Please do not use languages other than English, @misty ivy. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[misty ivy]

Good day, I have problems, My account was stolen

[storm flume]

Please contact the customer service for further assistance, @misty ivy.

[fleet wigeon]

Can someone tell me what to do with outfit display emote ? Where can I show that emote

Anyone

[tiny iris]

I changes the avatar in google account but wjen i put it in PUBG it doesnt show the avatar i put but the first word of my mail

[night cloak]

You Cant have profile of Google account as game avatar

[tiny iris]

You can

[night cloak]

oh mine didnt work too

[tiny iris]

It shows the same ?

[night cloak]

I think it takes 24 hours to sync profile picture

[supple hatch]

Hello .. I need help with an issue on the video review station

[night cloak]

State it here

[fleet wigeon]

Logout and again login

[supple hatch]

After clicking on start review to review the video .. the video box shows white screen and I only hear the sound ..
I am using gameloop

[night cloak]

Type .emulator in #481204134859505684 and ask it in #emulator-support

[supple hatch]

they already told me that this is not an emulator issue. the video page can't show correctly using the emulator

[night cloak]

Did you try repairing the game?

[supple hatch]

I installed a fresh version of the latest 1.3

[night cloak]

Try a routine repair

[supple hatch]

my resolution 1280x720 DPI 120

[night cloak]

Your internet?

[edgy walrus]

can i revarce the new glider in pubgm

[supple hatch]

internet connection is good .. it 30mbp

[edgy walrus]

plz help

can i revarce the new glider in pubgm help

<@&481161015728406538>

[night cloak]

Try a routine repair

[supple hatch]

hmmm okay .. I will do it .. thanks

[edgy walrus]

<@&639889499718942720>

[night cloak]

Can you explain it more
dont mention Moderator role unless it is a server emergency

[edgy walrus]

is there a way to revarce with the new glider

[olive dove]

no need to mention the mod role neither the community team for this.

[edgy walrus]

is there a was to reverse ?

with the glider this

[olive dove]

no there is not.

[edgy walrus]

thing

noo

then how am i supposed to go out if i get stuck on 2 trees

and the only way is to go back

[hallow gulch]

Just don't get stuck on a tree, easy.

[edgy walrus]

its not

[vagrant forum]

I think you can use the button on the right which you use to accelerate, to go back.

[edgy walrus]

really

i did not find anything about this on yt

[hallow gulch]

It's not reversing, you just simply accelerate which sometimes causes the gilder to go backwards due to its weight or if it's a high surface.

[hazy nacelle]

Help me

[night cloak]

account logged in on a new version?

[hallow gulch]

Yes.

[hazy nacelle]

Yes

[night cloak]

Contact customer service make sure your social media accounts are safe

[hazy nacelle]

my social account is safe, but they've added Twitter to my character

[night cloak]

You should contact customer service and ask them to unlink twitter

[hazy nacelle]

i couldn't get help from the interplay support

😭😭

[night cloak]

Only they can help you.We dont handle account related issues here

[hazy nacelle]

do you have e-mail addresses?

[night cloak]

PUBG Mobile's?

[hazy nacelle]

Yes

[night cloak]

For account related issues You should contact them via settings

[zinc idol]

Does anyone know how to put someone as your partner and keep a lover connection but not have it displayed when you put them as your partner on your profile?

[fossil nova]

so, if you get this message that mean your account is hacked? at first i don't think my account is hacked because i just change the pasword of my email and facebook that link into my account, but today 13 March 2021 that i found my account nickname is changes, so yeah....

[night cloak]

Yes it means your account is hacked

[fossil nova]

damn it dude

i waited until the game update, and still why i can't login to my account... apperently my acc is hacked... GREAT

[zinc idol]

Sorry for the ping @olive dove

[misty ivy]

Please ban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit basin.

[night cloak]

You cant ask for a ban

[misty ivy]

it was stolen

[night cloak]

Contact customer service

[misty ivy]

Where

[night cloak]

Login page

[misty ivy]

Did not help

[olive dove]

yeah, will help you with this once we are done with the customs. will invite you then.

[zinc idol]

Okay thanks

[fossil nova]

my account is hacked, can anyone help me?

[empty bobcat]

we won the match but it didnt said anything

we checked our carrer result but it didnt showed that game

[night cloak]

Contact customer service

[misty ivy]

Help my

[feral forge]

you can hide character but it will hide both of your partner and yourself.

[zinc idol]

so there isn't a way of doing that without hiding your character and partner?

[mental pilot]

Me and my friend just got a glitch in metro where we evacuated but once we are in lobby it says we're in a match,when we restart our game our stuff are all gone cus the game thought we "left" the game

[misty ivy]

Please ban my account

[mental pilot]

Did this happen to anyone else

[night cloak]

answered you already
this screenshot might help you while contacting customer service

[feral forge]

no. you cannot only hide your partner. it will hide both at the same time if you choose not to show your character.

[mental pilot]

Also before we evacuated we experienced ms lag

[zinc idol]

oh okay, I see. thank you.

[misty ivy]

I can't go to it at all

[feral forge]

report it in #old

[spice beacon]

Match not ending.. What should i do ?

[night cloak]

Contact them from this option

@misty ivy

[spice beacon]

Happened twice

[misty ivy]

I have everything differently there

[night cloak]

What do you mean by different there?

[night cloak]

Report it in #old

[tidal adder]

Does any one know why I am getting yellow ping even on 112 and 117 please

[night cloak]

it is yellow for me too

[vast heart]

https://youtu.be/G-HcdnZ3nbY

[tidal adder]

What’s the problem does anyone here to give me some suggestion

[vast heart]

Pls fix this glitch pubg

[night cloak]

It is normal

[mental pilot]

Nvm my friend got his stuff but not mine

[night cloak]

Report it in #old

[mental pilot]

[misty ivy]

I have everything else

[tidal adder]

Na it’s normal I playing since season 2

112 and 117 ms on yellow that’s something wrong

[misty ivy]

I have everything else

[tidal adder]

If it’s over 120 then yeah that’s fair but

[night cloak]

Click on the customer service option on login page and click this option

[wind rune]

Hello Dears,

Recently i faced an issue, i forgot my password, did code reset to my email and code didn't work for several times.

Now, i get msg that i exceeded my limit, any solutions for this?

Thanks in advance.

[fossil nova]

already did, and I HAVE TO WAIT 60 DAYS ???

[night cloak]

not the whole 60 days Sometimes they will do it within 2 weeks

[fossil nova]

or maybe because i don't have screenshot of my payment ?

[night cloak]

You should give them that

[night cloak]

no it is bot because of that

[fossil nova]

i don't top up ingame, i'm top up in codashop

[onyx dagger]

They ask those to verify that the Game account belongs to you.

[wind rune]

do you guys how long does it take to solve this daily verification code limit issue?

[fossil nova]

i gave the my id, my facebook link and name, my email

my registration date

i just fon't have ss of my payment

[wind rune]

search your email or payment history at store

[onyx dagger]

Only https://www.pubgmobile.com/pay and in-game are the only ones which is verified and is safe to buy UC.

[onyx dagger]

As the email link feature is still in the BETA version, @wind rune, there might be delays.

[wind rune]

any idea how long does it takes? almost 21 h passed away lol

[fossil nova]

im not top up ingame, im top up in codashop, so far is safe,all my friend is top up from codashop and they acc is safe

[onyx dagger]

Dont know about that. :(

[keen chasm]

Hey why pubgm is lagging so much on close range

[onyx dagger]

Codashop is not verified.

[wind rune]

@onyx dagger Thanks

[keen chasm]

Or when a squad rushes me

[onyx dagger]

Maybe coz of rendering. 🤷

[keen chasm]

@onyx dagger i have a good phone and rendering problem doesnt occur on any other games

[storm flume]

Please refer to subpoint 4.6 in #faq for further information, @keen chasm.

[fossil nova]

really? how do you know that? my friend acc is safe until now

[clear spindle]

Purchases from Midasbuy[ https://www.pubgmobile.com/pay ] and from in-game is recommended.

[fossil nova]

im sorry, i just pissed off that my acc is hacked, this is my first time,
when pubg new state is release im gonna stop playing pubg m anyway

[fossil nova]

yes im top up pubg m in midasbuy.com/coda

[soft forum]

Codashop links to midasbuy its safe

[storm flume]

Please refer to subpoint 3.20 in #faq for further information, .

[fossil nova]

yesss

[ionic iris]

How to get rid of "Fake Damage" ? Like i damage the enemy but it doesnt count, ps : i have 48ms

[clear spindle]

Report it in #old.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void pendant.

[clear spindle]

Modifying the files are against the Terms of Service and may lead to a ban, @forest cradle You may report the issue in #old.

[cursive pulsar]

quick gas feature removed?

[clear spindle]

The team is aware of the issue.

[wet thistle]

I can't hear my friends voice in pubg mobile after update but voice chat Random people is working fine , plz fix it ASAP

Voice chat with*

[onyx briar]

dont listen to em
u CAN reverse by throttling down even more where the bar becomes RED

Why yall spreading false information about gliders cant reverse wtf?

[clear spindle]

You can.

May I know the country you reside, @wet thistle ?

[wet thistle]

I'm from india

My friend is using pubg global I'm using PUBG KR

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @wet thistle.

[onyx briar]

actually u dont know if it counts
sometimes it does but its just that hitmark didnt show, but still shows blood
sometimes they actually dont do damage but show blood

[wet thistle]

Well , my friend is using pubg global still he is also not able to listen my voice what should we do ?

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[onyx briar]

U invite him
He leaves the team
Then he invites u
u join the team
It should work because it did for me

[onyx briar]

This isnt needed if theres 3 or more in the team

[wet thistle]

I have tried it but it didn't work for me

[high hedge]

How about next season ? this achievement coming or not

[onyx briar]

sorry idk then

[wet thistle]

It's been 2 days

Since we are facing this problem

[night cloak]

@wet thistle Game is banned in your region so we cant help you

[wet thistle]

😥😓

[night cloak]

This account was hacked and is being logged in with an android device with a newer version of what we have on Global. She hasn’t been able to get into her account back because Tencent customer service is having a problem understanding the information given to them.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[vagrant forum]

@edgy walrus, you can reverse the Glider using the reduce throttle button.

[onyx briar]

told him idk if he read my msg
idk y tf everyone is giving false info of gliders cant reverse tho

[stark tiger]

Hey

Is there a fix for this?

[storm flume]

Please refer to subpoint 3.21 in #faq for further information, @stark tiger.

[keen chasm]

@stark tiger keep improving your rank👍 👍
Good luck

[stark tiger]

How?

In "Review Tutorial"?

[worldly hinge]

How to unban account? Someday hack my account and used cheating on it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worldly hinge.

[stark tiger]

This?

@keen chasm That ^ ?

[night cloak]

Your rank need to be higher

[zinc idol]

@olive dove is it impossible to hide lover status when you put someone as your partner on your profile?

[storm flume]

Please avoid going off-topic, @edgy walrus. You may have unrelated conversations in #chat.

[olive dove]

You mean like this.

[edgy walrus]

it says we don't share the same server

@stark tiger

acsapt my friend request so i can make joke about you

[zinc idol]

Not exactly, I still wanna keep them as my partner but just for it to not say the connection but I'm pretty sure that doesn't work

[dreamy sigil]

Hello

Can i get some help?

[olive dove]

Sure, @dreamy sigil .

[hallow gulch]

You can hide your connections

Don't put their lover as your title.

[dreamy sigil]

My PUBGM account has been hacked and the hacker already linked his social media account to my linked account

[hallow gulch]

Contact customer support. You can refer to this for a better look on how you should state your issue.

[dreamy sigil]

I did already

But i just wanna get my account closed or banned

[night cloak]

It is not possible to ask for a ban

[dreamy sigil]

So what should i do?

[night cloak]

wait for Customer service to respond

[dreamy sigil]

Okay then 😩

[severe condor]

I am facing ping problem

[rain elk]

Ok

[severe condor]

How to fix it

[abstract anvil]

#questions have my account linked to Gmail but i am switching to iPhone soon, am i able to use my account there?

[night cloak]

Yes you can

[abstract anvil]

It gives the option to log in with Gmail?

[night cloak]

Yes it gives

[abstract anvil]

Ok, thanks

[celest shadow]

Google Play Games or a linked e-mail, @abstract anvil?

[abstract anvil]

Google play games

[night cloak]

It is not possible

[abstract anvil]

And if i link it to facebook?

[night cloak]

you can

[abstract anvil]

Aight

[night cloak]

@night cloak go to #chat

[woeful sapphire]

Hi pls help me my account got hacked 😭😭😭

[night cloak]

Contact customer service

[woeful sapphire]

How can I contact customer service?

[night cloak]

Can you login?

.

@night cloak go to #chat

[night cloak]

Please move to a discussion channel

[woeful sapphire]

Earlier I can logged. Then earlier it now says "your account has been logged in newer version" @night cloak @night cloak

[night cloak]

ok
Contact them via login page and make sure your social media accounts are safe

[woeful sapphire]

I have my apple id. but the hacker hacked my twitter

[night cloak]

@woeful sapphire change your account passwords and try reinstall the game

[woeful sapphire]

I have two link accounts

[night cloak]

@woeful sapphire contact twitter support please

2nd link@woeful sapphire

Remove twitter please

[woeful sapphire]

What is the twitter support of pubg

Okay I will remove when I open

[night cloak]

@woeful sapphire its in twitter

[night cloak]

Ask questions when you will do it

[night cloak]

Contact customer service of Twitter and regain access to it Or ask customer service to unlink twitter this conversation might help you

[night cloak]

you can find link for twitter's customer service in subpoint 2.8 in #faq

@lime juniper i have been reporting the given channel for the past 30 days in the survey for reporting youtube channels promoting cheats....still no action is taken for so many days bro
Channel Link : https://www.youtube.com/channel/UCdfNSBYrzG3rXHsQUNLRVRw
Video Link : https://www.youtube.com/watch?v=l0thYbYbz7w

[celest shadow]

Please be patient as the YouTube channel reports are handled in batches.

[night cloak]

brother i have been reporting this channel from the past 30 days still no action ?

[night cloak]

This @night cloak

[celest shadow]

We understand and would highly appreciate your patience. Sooner or later, their videos or channel will be taken down. It is just a matter of time before it does.

[night cloak]

i dont know why pubg mobile cant directly stop the cheats rather than banning players , channels , streams

[celest shadow]

There are many behind-the-scenes procedures that needs to be done before the reports are processed and verified, and these take time, @night cloak.

[night cloak]

ok

@night cloak any more related pubg mobile questions feel free to ask here

[prime zenith]

Hi, I just wanna know if I still can buy RP (s17) on 15th March?

[celest shadow]

You have to understand that PUBG MOBILE is one of the most popular games out there, with millions of concurrent players logging in every day; and with this kind of popularity, it attracts cheaters who wants to tilt the balance and fair gaming environment of the game, which usually ruins the fun of the game for honest players while it is entertaining to them.

There are a team of people who works day and night continuously developing and improving the anti-cheat measures for PUBG MOBILE but we cannot just stop there, we have initiatives and plans that are already in active service, such as our #cheater-reports channel, cheat collection to enhance the anti-cheat measures (http://cheat-collect.pubgm.cc), dealing with offline content, livestreams and YouTube channels that feature PUBG MOBILE cheating content and many more. These are all the measures that we are taking this year in our fight to continuously fend off cheaters.

[celest shadow]

Yes, you should be able to.

[prime zenith]

@celest shadow tysm

[night cloak]

brother i have already done it days and days ago but i can see any change / patch of those cheats....you can clearly see the ss which i have sent u in dm that these guys are openly doing these things without fear

they think these hacking and stuffs are legal.....untill they get behind the bars for this thing they will never stop bro

[celest shadow]

Will respond to your inquiry in direct messages, @night cloak.

[night cloak]

sure

[inner vapor]

Hello,PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problems with my account. My account has banned with no reason and i swear to do or external materials and that i play clean play and i make very careful to comply with the terms and integrity of the game.
I ask you to solve the problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5288178199
The name of the account user亗〆M〆SASA亗

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner vapor.

[lunar current]

Unable to play metro royale since Season 2 beginning Is there something I need to do ? ( although I was able to play it on beta and few matches in season 1 ) :(

[loud monolith]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @loud monolith. Remember to read through #faq before asking questions in the support channels.

[loud monolith]

My mail take pan and I didn't make a hacker

[lunar current]

Ok thx rock47 although I knew that things but endless wait for mode you actually wanna play is very painful.

[loud monolith]

And this is my ID (5476246907)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @loud monolith.

[stable ether]

when does season end and at what time?

[proud gull]

Pubg account banned without any reason ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proud gull.

[balmy jackal]

is the hotdrop and slow and steady option available in emulator?

How can I enable it?

[hidden pier]

Hello, PUBG Company, I am a player in PUBG, and my email has been blocked due to the fun gathering. Band is random.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden pier.

[tiny elm]

Hello

@hasty vector nice fake report

@celest shadow

[atomic cairn]

oh ok

So nowadays my account is like quite glitched, its like If i want to give an signature, its isn't going there even when I have checked I've done everything, and also My layout cant be shared, when I press the share button they always give me the same code, and then when I give my friend or give it myself, it tells no layout found... Where am I supposed to report about this?

[storm flume]

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @atomic cairn. You can also submit a report in #old in compliance with the channel's pinned instructions.

[brittle spear]

Hello why when I went to the game it didn't take the gun

[atomic cairn]

yea thanks

[atomic cairn]

before u enter game check ping

[brittle spear]

@atomic cairn ping 44:)

[celest shadow]

Hello, @brittle spear. Please make sure that you meet the following requirements:

[brittle spear]

K

[brittle spear]

I try it and the same

[celest shadow]

Can you share a screenshot of the weapon you selected and the finish you applied?

[brittle spear]

@celest shadow k

[celest shadow]

Do you have "Show Firearm in Main Menu" enabled?

[brittle spear]

yes

[abstract anvil]

I tried to log into my account via E-mail but said password was wrong then i sent a email to change the password but i don't get the email, is there anything i can do to fix that?

[celest shadow]

Please try entering a classic match and share a screenshot, @brittle spear.

[celest shadow]

The system may be busy at the moment. You can try at a later time.

[low thunder]

If i buy royale pass season 17 now will i still get the ranks items i missed since im rank 50 on normal pass

[hollow kite]

Hello, PUBG MOBILE. I know that you are very busy
due to the large number of messages. I had no
problem with my account. My account has been
banned for no reason and I swear to do or use
external materials and that I play clean play and
I make very careful to comply with the terms and
integrity of the game.
ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id : 5253724813
The name of the account user TM๛Ahmed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow kite.

[fossil robin]

Facing ping issues after that 6.6 Mb patch update

[trim shuttle]

Pubg mobile 3rd anniversary title name

[onyx dagger]

??

[onyx dagger]

Check your Internet connection.

[fossil robin]

@onyx dagger it's fine my internet speed is at 50Mbps at wifi it's the game which is facing problem like sometimes it's around 36 to 44 ms then suddenly jumps to 500 to 600 ms then back to normal then again gets spiked and it continues. It's happening after that 6.7 Mb Patch update

[onyx dagger]

Try using DNS, @fossil robin.

[fossil robin]

@onyx dagger it's already there I'm currently using dns.google but it still persist 😩

[celest shadow]

Yes, you will.

[celest shadow]

Please have it reported in #old with your issue and the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[fossil robin]

@celest shadow I have reported let's hope they fix it 🤞

[celest shadow]

Thank you.

[low thunder]

@celest shadow will i be able to reach rank 100 in 2days from rank 50?

[celest shadow]

It is hard to say for sure. You may be able to if you complete all the remaining missions.

[glad barn]

@celest shadow need help!!

My id got hacked

[onyx dagger]

Do you have the access to your game account, @glad barn?

[uneven frigate]

Greetings, I have a big problem, I was withdrawn from pubg for a while and when I wanted to enter the account I realized that it had been stolen from me and I need to recover it because I have very old things in it from t2 if someone can help me

@celest shadow

[low thunder]

@celest shadow ok

@celest shadow thanx

[fair locust]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fair locust. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair locust.

[stuck anchor]

Any information about the Hotfix?

It was to be released on the 12th but it is now the 13th.

[twin flare]

Is there a way I can unlink my email if I don’t have access to it

[lusty sail]

One message removed from a suspended account.

[olive dove]

It has been released.

[lusty sail]

One message removed from a suspended account.

[olive dove]

No, that won'tbe possible.

[autumn ivy]

Is using configs banable?

[obsidian forum]

Hi...my account was hacked....what should I do😫

@polar marsh Hello there my account had been hacked by unknown people but I still can log in my account and the unknown also can log in my account

[olive dove]

Its against the game terms of service, so yes.

[storm flume]

Please contact the customer service for further assistance, @obsidian forum.

[autumn ivy]

So anything that boosts fps excluding game boosters aren't allowed?

[storm flume]

Please refer to subpoint 3.17 in #faq for further information, @autumn ivy.

[vocal copper]

Hello, PUBG MOBILE. I know you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5537759406
The name of the account user『MR๛VENUM』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal copper.

[tropic agate]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. l ask you to solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE The account id 5198808864The name of the account userالعميد연

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tropic agate.

[winged umbra]

Hello, if anyone could help me(already posted in feedback bugs with no reply):
After the update, my ping somehow got better (from 200 to 150) but the desync seems to hit harder and the damage definitely does not go through/doesn't seem to register no matter how many times I shoot the enemies, headshot and all, they don't get knocked or die... It's very frustrating. Also there seems to be some kind of problem with the joystick..? I'll be sprinting and it'll suddenly stop and I'll be pressing the fire button also, and it'll only shoot once although it's on Auto mode. (Playing on iPad Air)

[hazy cargo]

Why are you like this? Can this please be fixed.
Either fix them together or cut the anchor and separate them completely.

[night cloak]

@hazy cargo Please use #old.

[snow snow]

How to have small dot on x6 scope?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[tranquil haven]

What is this and why i have 0 if i got it multpile time in the draw?!

And its this a bug or a...new thingy

And this bug also (player names were displayed in the left one on each other)

[pulsar atlas]

how do i start new conversation in customer service

[tranquil haven]

And something else
Damage dosnt register in some cases
It seems random but sometimes dosnt
And the fps's dropped and i keep getting sometimes screen freezed (when i open the scopes/iron sights and in battles)
It happens on a A10,OnePlus 8 pro and on a iphone 6 (tested)
Plus the graphics keep reseting for some reason

[heavy vortex]

Why do I get that message. I just came back from the same mode and when I click on ready it shows that. 😐

there's only classic resources to download so it's not the map not downloaded problem

[shell temple]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id

The name of the account user
5957308969

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell temple.

[shy fog]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id :5185975326

The name of the account user:ヅM416『VIP』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy fog.

[buoyant moat]

Hello, I do not get experience on Victor after reaching the 8th level. I play team battles, win and lose experience 0. What to do?

[mortal apex]

You may report it in #old.

[tranquil haven]

@mortal apex what about this and the other thing below mate?
Can ya help me with an answer?

[jolly path]

Hi pubg Please verify my account, my account was hacked, When I’m log in to my account the hacker take me out from the game , my account was hacked on 03/09/2021
the person who had hacked me he entred with my Email and he linked his twitter, And Two days later when I’m trying to get in with my Facebook Pubg tell me The account has been logged in with a version of the game, and it is no longer possible to log in with the old version. Please update to the latest version. I update the game and nothing changes I think the hacker was doing something to my account, if it was possible can you unlink my pubg account from his twitter please help me to get back my account ID: ID: 5113543954 . name of the account : A48xPORTGAS

[storm flume]

Please contact the customer service for further assistance, @jolly path.

[buoyant moat]

Hello, I do not get experience on Victor after reaching the 8th level. I play team battles, win and lose experience 0. What to do? @storm flume @polar marsh

[zenith moat]

Will we be switched back to bronze if we change servers?

[hallow gulch]

Depends on your rank in that specific server.

Before the end of the season, everything remains the same.

[hallow gulch]

That's normal, we're all receiving such.

I think The disk can't be dismantled.

[reef notch]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id :5161863376

The name of the account user: 'JS'Mazen1

[polar marsh]

Please refer to the private message from @polar marsh for further information, @reef notch.

[tranquil haven]

@hallow gulch but first where do i get it cuz in the inventory aint,in the event aint nothing about it/with it and what do i do with it

[opaque lichen]

Pubg mobile 2 ?

[hallow gulch]

No such thing.

[opaque lichen]

It will be out ot 2022

Is not that good 😦

[hallow gulch]

Feel free to take this to a discussion channel.

[stable ether]

what time does season end?

[opaque lichen]

2 mor day ?

[stable ether]

time exact

[hallow gulch]

I got it myself, its description says Contains many discounted items. I don't see the use of it though.

[tranquil haven]

K thx

[night cloak]

@olive dove

[modest crest]

Buhahahaha tencent and pubg mobile support whatever this Abraham dude is an complete idiot, he didn't even read the problem mentioned in the previous email and gave his response what type of animals are getting recruited in their support

[night cloak]

Seriously

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry gale.

[night cloak]

room card from me
dm who wants to throw vs

[brisk meadow]

I need help anyone?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brisk meadow. Remember to read through #faq before asking questions in the support channels.

[abstract anvil]

If i switch to iPhone i can log in through that Phone/E-mail option or iPhone users don't get that option?

[fleet wigeon]

You can login with Phone/Email in both the devices.

[abstract anvil]

Ight, thanks!

[fleet wigeon]

No problem

[narrow raptor]

How do I save my game progress

I mean I'm on android

When I enter the game, I skip the let me to log in to play games

So now I want to save it how do I do it?

[brisk meadow]

I’m trying to figure out what email is linked to my account can someone help?

[vagrant forum]

Go to basic settings and click on the + icon on the top right side, @narrow raptor.

[narrow raptor]

Ok

My profile is this but why when I load the game for first time, isn't this but I'm not sure what did I press to make my lobby become this

[slender roost]

I got questions

Why they removed new smoke grenade system ?

[jade nest]

Just swipe left once to go to your main home screen

[night cloak]

Trying looking through your emails for a previous verification code. If you cannot find any please contact in-game support for account related queries.

[jade nest]

They didn't remove it, it's a bug.Make sure to report in #old

[night cloak]

why is the new update so bad

why did they make the game more worse?

[night cloak]

Feel free to use #old for such comments, @night cloak.

[wide nova]

Why protection card not working?

[rigid canopy]

Why the gun in lobby ?? Why

[jade nest]

Tier rating protection works only till crown 1.That doesn't work in Ace

[rigid canopy]

Trash game bye

[brisk meadow]

Bruh they don’t help

[wide nova]

Ouh oke

[jade nest]

Feedbacks are welcomed in #old

[brisk meadow]

They just give me a bunch of options and ends the convo

[stuck sedge]

Can i get rights as a contet creator if i have 30k likes in my pubgm facebook daily stream page?

[night cloak]

Unfortunately we cannot assist you in this situation.

You may apply for content creator via the forum given in #735483472432594994, @stuck sedge.

[rain elk]

You are wtf

[stuck sedge]

@night cloak alright, thanks for your time sir!

[night cloak]

You’re most welcome, @stuck sedge.

[night cloak]

What’s the issue?

[rain elk]

1

[night cloak]

?

If you don’t require assistance regarding PUBG MOBILE please move channel.

[slender roost]

@jade nest so how can I report it like ?

[jade nest]

Report it as a bug and give all the details in #old with ID, Device, Cellular/Wifi, Region.
Write like this.
The smoke is not being activated instantly after throwing.It is taking all its time to popup....and you can give more details if you have. Even video clips will work

[night cloak]

Hello,

I have a question regarding the achievement "Threat from above". I have landed on 7/8 locations. I only have the fountain on Los leones left. Is tier important for these missions because I am doing it on solo and currently I am on silver on solo tpp. I landed on the fountain in los leones 2 or 3 times but its not getting counted

Any suggestions regarding this will be appreciated

[proven gale]

Im pretty sure you need to be platinum or above to be able to do it

[night cloak]

I landed on 7 locations while I was in gold tier on solo tpp and those landings did get counted but because I landed on other locations and then die kept getting minus an now its silver.

If its supposed to be platinum or above it should mention on the mission option itself no? Like the way it mentions for weapon master 🤔🤔

[past fable]

Friend's pubg account is hacked and hacker linked his twitter account and unlinked my frnd's fb account,pubg customer service has told to contact facebook customer service,but what to do?

[jade nest]

Contact fb customer support and recover your fb account first.
https://m.facebook.com/help/
Then contact in-game customer support

[astral spade]

How to play custom match

[feral forge]

already answered you in #chat.

@night cloak there isn't any tier requirement for this achievement, but for the fountain one, you will really need to land on top of it.

[spiral bane]

Hi guys does anyone know how to fix PUBG MOBILE has stopped?

[jade nest]

Refer to #faq 4.5@spiral bane

[high hedge]

How about this ? @feral forge

How about open sesame achievement ?

[spiral bane]

Sorry but what's minimum system requirements.?
And how much storage need?

[jade nest]

@spiral bane #faq 1.3 and for storage,at least have 6GB of empty space for smooth running.The greater the Empty space the better you will get performance.

[trim dirge]

I have an idea that I would like to present to me, PUBG.
How do I contact the company directly?

[spiral bane]

Damn no errors occurred in previous updates just in this. Thank you

[feral forge]

only if the devs decided to put it back in the royale pass in the future, no information regarding it yet. @high hedge

[jade nest]

Use #old for suggestions.

You can use this too
[e-mail]

[high hedge]

@feral forge not coming on this season ?

[outer ermine]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id (5290259419)
The name of the account user (4U丨HADO)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer ermine.

[celest shadow]

What assistance do you require, @trim dirge?

[feral forge]

hopefully refer to the message, they will optimize it in the next update.

[past fable]

Which option do I select here??

[magic talon]

I Get 40MS in Game But Sometimes, It Gets High (400ms) For 2-3 Seconds, And Then Gets Lower, Any Fix?? This Is Happening With Me Since Yesterday

[onyx dagger]

Feel free to ask him in DMs, @past fable, as we provide assistance only for the game here.

[celest shadow]

Hello, @magic talon. We have a few other players who have reported this as well. You may use #old to report this issue, and make sure you include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[magic talon]

Okay, Thanks For The Help!

[trim dirge]

I want to communicate directly with PUBG Company to conclude a deal

[past fable]

Oh ok

[celest shadow]

What does is concern, @trim dirge? Please state your inquiry here so we can redirect you properly.

[trim dirge]

I want to communicate with PUBG company directly

[celest shadow]

Feel free to send an e-mail to this address:

▫️ [e-mail]

[trim dirge]

Thank you

[chrome pawn]

Hello dear moderators, my account was hacked, one Facebook binding, and I can't untie it because I log in from it, I wrote to technical support, they have not responded for almost a month, can you help with the untie?

[rugged basalt]

Stupid pubg don’t fix speed boost

[mellow perch]

When does the registration for crew challenge start and what is the last date and qualifications for registration?

[storm flume]

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rugged basalt. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please open a new ticket and contact the in-game customer service again for further assistance as we are unfortunately unable to assist players with account related issues here on Discord. Thank you for your understanding.

[celest shadow]

No information in this regard. However, there is the All-Talent Championship that you can look forward to. Please refer to the 1.3 patch notes for further information:

https://www.pubgmobile.com/en-US/m/news_detail/webplat/info/news_version3/35372/35373/35374/35386/35387/m20497/202103/884424.shtml

[chrome pawn]

you give a ban for 7 days if you let me get rid of the hacker😭

[storm flume]

Please contact the customer service for further assistance, @chrome pawn.

[night cloak]

When does the RP reset

@celest shadow

What time exactly

Cuz it’s 14th for me

0:00 utc?

When does it lock

17th?

Nah listen i need 70 more RP points I did everything I just need to play 10 more minutes to get 70 points

[celest shadow]

Yes.

[night cloak]

It isn’t going to be locked tomorrow right

I mean today for me

There’s 2 days left or whatever, it says in the rp

March 15th

[deep moth]

Hi?

I need link server pubgm arabic

[celest shadow]

You should still be able to complete your season match time today, @night cloak.

[night cloak]

This RP system is hella misleading it say new RP comes on 15th and it getting locked at 14th but ultimately it comes at 17th

[celest shadow]

Please refer to subpoint 3.1 in #735483472432594994 for the list of regional communities, @deep moth.

[night cloak]

Thanks piston

I hope you’re right

[celest shadow]

My apologies actually. According to the game, the Season 17 Royale Pass should end at March 15, and the new season, where your rank would reset at March 17.

[night cloak]

So do I have time or not

[celest shadow]

You have time today to complete your remaining missions, daily missions and to hit your season match time quota.

[night cloak]

I did everything trust me

They should’ve added the 200 RP box once you complete all the challenges

10/10

I just need to play 10 more minutes to get that 70 RP points and I’ll get RP 100 outfit

I hope they won’t lock today at 8PM EST

[hexed kettle]

I am unable to see fpp swap button in match
Pls give solution

[celest shadow]

This will be optimised in the next season.

[night cloak]

As they should I haven’t completed the achievement(open 100 RP crates) it feels like they’re doing this on purpose

[celest shadow]

Please make sure that you have the "FPP Swap" option enabled in your basic settings.

[limber drift]

Why when i lower my in game voice, its also lower my team voice chat

I tried setting still the same

Lol

[celest shadow]

From Error 403:

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience.

[night cloak]

Oh apology accepted it’s from error after all

[celest shadow]

The update refers to this update, since this message was sent on January 19, 2021.

[night cloak]

Anyways have a great day ahead

[celest shadow]

Likewise!

[celest shadow]

Are you lowering your volume or which are you configuring?

Are you on iOS or Android?

[limber drift]

Actually im using bluetooth headphone that dont have mic, so i talk using my phone mic, the problem is when i lowered the game volume, its also lowered my teammate voice chat volume

[celest shadow]

What are the social media accounts that you have linked in the past, @night cloak? Do you recall any of them?

[night cloak]

Logout and then login again you will get option

To link

[celest shadow]

You can instead try lowering the SFX volume in the audio settings of the game.

[night cloak]

I can’t go into metro mode any help for this?

[celest shadow]

Could you please share a screenshot of the issue?

[night cloak]

Alr

[celest shadow]

Can you please access your account from your Android device and check if the Google Play Games account is still linked?

Did you waited 7 days for the hacker's Google Play Games to be unlinked?

[night cloak]

Nvm problem solved

[obsidian kindle]

is it even possible with cheats ?🤣

[celest shadow]

Glad you were able to figure it out.

[night cloak]

yeah thank you

[celest shadow]

How can we help you with this, @obsidian kindle?

[frozen schooner]

When RP season will lock???

@celest shadow

[celest shadow]

Can you please access your PUBG MOBILE account from your Android device and check if you can link a new social media account, @night cloak?

According to the game, it should be March 15 at 00:00 UTC, @frozen schooner.

[frozen schooner]

Okay thanks @celest shadow

[obsidian kindle]

how is it possible that an account with KD of 20 hasn’t been banned yet

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @obsidian kindle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[copper sandal]

Can you tell me why for no reason my account got banned until 2039

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper sandal.

[dense crag]

How come you guys removed the crew challenge @polar marsh

[young hinge]

How can I report a YouTuber who is using fake news of pubg to people...and also giving fake information regarding this ...if possible please tell me

[pure spruce]

The game has been stopped please login again in 15 m in pubg mobile ?

[hexed kettle]

I had already enabled it then also it isn't showing

[celest shadow]

You may want to check your controls, @hexed kettle. Try using another layout and see if the button appears.

[pure spruce]

@celest shadow The game has been stopped please login again in 15 m in pubg mobile

can you tell me the cause of the issue and how to fix ?

[hexed kettle]

@celest shadow I had also runned the same account on the other device and it shows fpp swap button on the same place but isn't on my device

[hexed kettle]

In which country?

[pure spruce]

bangladesh

[hexed kettle]

@pure spruce the game is banned there I think

@pure spruce I have solution
Dm me

[night cloak]

@pure spruce Do you have a screenshot?

[pure spruce]

nope , actually it's not my issue, im a support staff from gameloop and a user is having this issue.

he doesn't have access to chat here so im here instead of him

the user is from egypt.

[pure spruce]

nope it's not ba-ed in egypt as far as i know

[winter fiber]

After the v1.3 update, the smoke grenade now takes 6 seconds to activate instead of 2 seconds. is this bug or a new patch?

[night scroll]

Guys I need help. I just changed my server by mistake. My kd was overall 5 or 6. I'm a europe player but i changed my server to N.america. how can I fix that.

[fallow mason]

You should wait 60 days ;-; @night scroll

[hallow gulch]

Surely smoke grenades shouldn't take that long, must be a bug if I'm not mistaken.

[storm turtle]

Hey, can anybody help me?? I Accidentally changed server from asia to north america and this night i have a tournament, please everyone help mee

[night cloak]

In most of the time in library mode he has no gun in hand is it a bug

[jade nest]

You can still play rooms in other server.And for switching back to your main Server you have to wait for 60days server cooldown period

[jade nest]

Report the bug in #old

[storm turtle]

Owh,ok thanks for information

[cloud heron]

My gyro isn't working but my sens is normal why?

[mortal apex]

Can try to do a routine repair? If the problem still persists, uninstall and reinstall again the app.

[night cloak]

7 day ban without teaming up with cheater 😭

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[iron basin]

@lime juniper thank you for banning this pest id😘,and thank your team for making config file unusable now,this guy was using aim assist,no recoil config and was pushing conquerer being live at YouTube which gained him millions of views,and his viewers think he is a pro,but in general he cheats tactfully in game,only experienced players like us know how the game works and registers bullets at distance and bullet damage too,i hope his id doesn't return which is quite obvious because its been 3 weeks he is banned,and still making fool of his audience that he got 1 day ban because of using vpn😂😂,error if you have got time please watch his stream or ask someone from the security team to watch his stream carefully, i am quite sure he is cheating everytime.

[mystic mantle]

hello, I have problem in the emulator I can't loot with F button and there a lot of glitches and lag

[iron basin]

@clear spindle told you this guy was cheating

@mystic mantle come to #emulator-support

[mystic mantle]

ok

@iron basin I can't find #emulator-support

[iron basin]

@mystic mantle type .emulator in #481204134859505684

[mystic mantle]

ok

@iron basin thanks

[iron basin]

👍

[prisma crescent]

Anyone who has registered for PMCC?

Can you guide me about PMCC?

[normal fulcrum]

@prisma crescent Please join Pakistan community server for queries related to PMCC. You can join the server by following sub-point 3.1 in #735483472432594994

[night cloak]

Hello my account get hacked and the hacker but gmail account i need help to remove this gmail account.

How to get content creator role ??

[trail pollen]

Hello my account get hacked and the hacker but gmail account i need help to remove this gmail account.

@celest shadow can you help me ?

[celest shadow]

Please contact the customer service in the game for further assistance, @night cloak and @trail pollen. You may use the screenshot below as a guide:

[celest shadow]

Please refer to the Community section of our #735483472432594994 to apply for content creator.

[opal slate]

what abt the phising

theres a new one

[trail pollen]

Didn't help me .

I am waiting from 1 week

[celest shadow]

Could you please elaborate your inquiry, @opal slate?

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @trail pollen.

[opal slate]

Its like a new website kind, like a register of tours

they asked u to login with twitter and facebook

[celest shadow]

We are unfortunately unable to take down websites, @opal slate. Please stay vigilant and never share your credentials with anyone.

[trail pollen]

But my acc get ban and i am afraid from 10 years ban @celest shadow ?

[storm flume]

Please contact the customer service for further assistance, @trail pollen.

[trail pollen]

There's now answer from 1 week!

[celest shadow]

Please be patient for their response.

[trail pollen]

Thx.

[opal slate]

this kind link

[celest shadow]

I deleted the link to prevent anyone from this server to enter their credentials and get hacked, @opal slate. We are unfortunately unable to deal with these kinds of websites at the moment, we hope you understand.

The number one rule is to never share your credentials with anyone, even if it is a family member.

[opal slate]

👌

[robust ledge]

@thin halo hello can you help me?

[hallow gulch]

Would you allow us to help you on this wonderful day?

[robust ledge]

I need some one from the support team♥️

[hallow gulch]

Oki

[celest shadow]

Please state your inquiry, @robust ledge.

[past charm]

Hello guys quick question if Im putting my clanmates accounts on my phone to purchase uc for them for rename cards because i wanted to buy for them will it get me banned

[celest shadow]

Account sharing is not allowed, @past charm. If you would like to purchase UC for your clan members, please use https://www.pubgmobile.com/pay instead.

[past charm]

Ok cool so I'm not sharing but I'm just purchasing their uc and then logging out is that a violation or will I get banned

[celest shadow]

We do not allow that you log into another person's account, regardless of the reason or intent. Please use the recommended website above to purchase UC for them instead, it will save you from the hassle and trouble.

[past charm]

Ok thanks

[celest shadow]

You are welcome.

[rugged flower]

hi guys i have a problem some one can log in to my account .. i changed my email and facebook be counect to that account . but att now he can log in again soo .. whay i do now??

[deep heart]

@celest shadow My account was adopted by mistake, and I wrote to the company, and i wrote to the company, and i was told to break the rules, so I didn't break the rules.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep heart.

[celest shadow]

Can you please try logging out and select the "Log out of all devices" option?

[night cloak]

Hello can someone help me my game is forcing me to update it and the update size is 13mb but the problem is when it finished it will be stuck on loading recourses if i restart my game it repeats the update

It stays like this for ages.

[celest shadow]

What is your device, @night cloak?

[night cloak]

Samsung Grand prime plus i play on 40 fps (playable)

Last night i was playing normally

[celest shadow]

How long did you wait when it was loading the resources?

[night cloak]

15 mins or more

[celest shadow]

Have you tried a device restart?

[night cloak]

Nope. I'll try

[celest shadow]

All right. Let me know how that goes.

[night cloak]

Ok thanks

[lunar forge]

Is this setting safe? Can i use it?

Its Xiaomi Game turbo

Or this

[rugged flower]

yeah i do that .. but after that nobody can log in to my account??

[celest shadow]

Please make sure that you have secured your linked social media accounts by changing the passwords and as an extra security measure, enable the two-factor authentication. If you log out of your account, and have the "Log out of all devices" option selected, no other devices will be logged into your PUBG MOBILE account.

After this step, you will need to log in via one of your linked social media accounts to enter your account again. We hope this helped you.

[brittle bear]

game keep kicking me out saying
the game has been stopped please login again in 8 min also
you've played the game for 6 h today please login in 15m the next notification will be in 2h
well i didnt pass 6 hrs + on the age restriction iam alrdy 27
and ticked yes on 18+ option
pls help me

[rugged flower]

he in the frist of this seasion 17.. log in to my account and changed my server to asia . and change my flage .. now in this seasion i can't play . beacuase my server changed and my ms was 450 😔 😟

[night cloak]

Thx It worked

[celest shadow]

If the application is native to the device, or that it functions as a game booster for the device, then it should be fine to use, @lunar forge.

[celest shadow]

Very happy to hear that! Happy gaming!

[celest shadow]

You can disable the Gameplay Management System in your game settings.

[brittle bear]

how pls ?

[night cloak]

👍

[celest shadow]

We are very sorry to hear that, please keep your accounts safe from now on and never share your login details with anyone, or enter it in any websites.

[rugged flower]

ok . ty

[celest shadow]

This is the only option that is related to the restriction and it should be located in your game Settings > Other > Gameplay Management > Select Yes for the "Age 18 or above" option.

[brittle bear]

i did alrdy selecting yes
and when i try to switch to any other option its restricted a month from now

[celest shadow]

That is the solution that I know of, and yes, there is a cooldown for the option.

[brittle bear]

alrdy ticked yes idk whats wrong

[strong portal]

Why I can’t touch anywhere ?

[lunar forge]

Yup its native to the device,thanks

[radiant basalt]

'arju alhisab yarjie balayz saeiduni 5338434753 'akl band mazlum

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant basalt.

[celest shadow]

Can you please explain the issue?

[brittle bear]

this ticked yes right bro @celest shadow

[celest shadow]

May I repeat myself that I do not know of any other solutions for this particular restriction other than the one I suggested earlier, @brittle bear. Sorry.

You may contact the customer service in the game should you need further assistance, @brittle bear.

[strong portal]

It happens occasionally while listening to music as if the screen is frozen, even if I touch something on the screen, it does not work, even the bar that indicates the progress of the music freezes too

[celest shadow]

Oh, thank you for the explanation, @strong portal. I'll look into this.

In the mean time, please have it reported to #old, @strong portal.

[strong portal]

Thanks

[brittle bear]

can u please tell me on what option i can contact them on login failure or what cus that bot msg not helping at all

[celest shadow]

What is the error, @brittle bear? Please share a screenshot.

[celest shadow]

I have responded to you earlier.

[celest shadow]

@brittle bear

[brittle bear]

yes thnx
and i just need another help on hot to contact them in customer service pls

[celest shadow]

You may refer to subpoint 5.4 in #faq for further instructions on how you can contact the customer service.

[night cloak]

hi guys can help me

in the emulator i have a problem

when i lunch the game

the game freeze in this situation

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use the #emulator-support channel for further assistance.

[night cloak]

thx

[full flax]

hello

[idle crescent]

Will we get 4.99dollar primeplus at 3rd anniversary?

[full flax]

maybe know how change server pubg mobile?

[idle crescent]

@celest shadow

[vestal pecan]

Can anyone help me my pubG account is hacked

[main scroll]

I'm facing problem in match making it's take too time for start match

[celest shadow]

No information in this regard.

You can change your server selection in your basic settings, @full flax. You need to scroll down to the bottom.

Please contact the customer service in the game for further assistance, @vestal pecan.

[full flax]

server is lock 59d4h..

[celest shadow]

You will need to wait 60 days before you are allowed to switch to another server.

[full flax]

damn...

[vestal pecan]

I talked to bot already but my account is banned so I’m here

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vestal pecan.

[celest shadow]

For faster matchmaking, please consider disabling the "Match by language" and "Drop Tactic" options.

[mellow perch]

Where do I find info about atc?

[full flax]

how?

[celest shadow]

Can you please provide us with more information, @mellow perch? What is ATC exactly?

[mellow perch]

When does the registration for this start?

[celest shadow]

Ah, the All-Talent Championship.

[mellow perch]

Is it similar to crew challenge?

[celest shadow]

I do not have any information about the registration yet. Please keep an eye out for the in-game announcements or #news.

For further information about the All-Talent Championship and how the new system works, please refer to the 1.3 patch notes, scroll down to the bottom:

https://www.pubgmobile.com/en-US/m/news_detail/webplat/info/news_version3/35372/35373/35374/35386/35387/m20497/202103/884424.shtml

[mellow perch]

@celest shadow this link doesn't open in India .

[celest shadow]

A screenshot has been provided above, @mellow perch. Feel free to refer to it.

[mellow perch]

@jade nest thanks ❤

[granite timber]

When will rp lock

[hallow gulch]

On the 15th of this month, so it's either 1 or 2 days. Depends on where you live.

[jade nest]

RP will lock on 16th 00:00utc @granite timber New RP season will start from 17, 2:00UTC

[fervent osprey]

Can the owner account remove the gmail link now? And what are the requirements?

[celest shadow]

This feature is still not available yet.

[terse mulch]

Why i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse mulch.

[fervent osprey]

but I watch on youtube, they have instructions for unlinking gmail.

[celest shadow]

Can you send me the link to this video to our direct messages?

Got it, thank you, @fervent osprey. Removed the link.

You should only contact the customer service to help you unlink it if your linked e-mail has been hacked, @fervent osprey. Otherwise, do not contact them just for the purpose of unlinking.

[fervent osprey]

Thanks you

[turbid python]

Why game is lagging so much?

Reply needed from support

[celest shadow]

What kind of lag, @turbid python?

[wheat loom]

Hi, my account was hacked and that guy unlinked my fb but I get back my twitter account and I can log in now via twitter but that guy linked his gmail

Is there a way to unlink gmail if know all informations about account and everything

[turbid python]

Playing sanhok game is choppy seems like everything is slow

[night cloak]

Can i do anything if my acc has been banned, and i rly dont found the answer how why? Its soo important for me 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[violet crypt]

Hi my pubg account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @violet crypt.

[hallow gulch]

Contact customer support.

[pure spruce]

What is wrong with the match servers ??

Everytime i enter a match it kicks me

[night cloak]

@pure spruce your country

[pure spruce]

Bangladesh

[night cloak]

@pure spruce reccomended to go on #faq sub 4.8

[balmy jackal]

how to enable hotdrop?

[lofty locust]

Hello, how enemy got UZI in spawn before 100 players are going to airplaine?

[clear spindle]

From the Matchmaking settings.

[charred quest]

My teammate kept knocking me with molly's and nades my twin kept having to reveive me but is this the right "report" I would do

[night cloak]

Yes@charred quest but remove malicious and do on other

[clear spindle]

You can remove the "Malicious AFK" from it, @charred quest.

[balmy jackal]

its not there I am on emulator

[clear spindle]

That feature is limited to mobile.

[balmy jackal]

aah ok. in the future?

[clear spindle]

Probably no.

[balmy jackal]

may I know the reason?

[clear spindle]

As it's a mobile game. Most of the features are limited to mobile only. You can give your suggestions and feedbacks to #old.

[balmy jackal]

so no reason...👍

[charred quest]

Thanks

[charred quest]

Thanks

[clear spindle]

You are welcome.

[unique totem]

I need help. I have been banned for no reason. I want to know the reason and I hope I open my account The account id 51224036400
The name of the account user MostafaEltou5Y

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unique totem.

[narrow raptor]

Bug??

[storm flume]

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @narrow raptor. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rose vale]

How to find his id so I can report he exited early

[honest slate]

Hello, My revive key isn't working until now, can someone tell me what to do?

[feral forge]

『FLY』乂Boeヅ

[modest crest]

I bet this players will not going to get banned anytime soon because tencent and midasbuy is backing up them

[rose vale]

Your the best thank you so much

[clear spindle]

It takes time. Patience.

[bold tinsel]

My account was stolen and an e-mail was added by the thief, I have twitter and facebook, but even though there is an e-mail thief, he can log in. I have accessed help and support in the game but I haven't gotten a return for 2 weeks please help.

[storm flume]

Please refer to subpoint 5.5 in #faq for further information, @bold tinsel.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal mango.

[bold tinsel]

My account was stolen and email was added by the thief, I want to remove the email but I can't remove it. Can anyone help?

[storm flume]

Please contact the customer service for further assistance, .

[honest slate]

?????

[storm flume]

You can now access #emulator-chat and #emulator-support, @honest slate. Revert this at any time by sending .emulator in #481204134859505684.

[proper zenith]

When is the new season coming tho ?

[thin halo]

@proper zenith 17th

[proper zenith]

Cool

[rapid herald]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id556444201 The name of the account user

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rapid herald.

[placid gorge]

My account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid gorge.

[hollow cloak]

Hey , ive a problem with my frame rate and can't change it can anyone help me please

[night cloak]

@hollow cloak device

[hollow cloak]

y9

[night cloak]

Reinstall game

@hollow cloak

[hollow cloak]

kk ty

[past charm]

Anyone know why mic isn't working cant hear teamates restarted multiple times nothing is working

We restarted our phones also but nothing is working

[devout hare]

Fix this glitch please https://www.facebook.com/1971423653159605/videos/733478467312559

[boreal ether]

Hello pubg I facing lots of ping issue

[hallow gulch]

Make sure you have your mic permission enabled from you mobile settings. If not, there's no harm in trying a routine repair.

[past charm]

What does repairing do?

And does it delete any game data

[hallow gulch]

(That fixes most common/basic issues, so it is worth giving a try before diving deep in the issue)

Make sure you have your settings saved.

As it does require you to redownload all the resources, maps, skins etc...

[storm flume]

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @devout hare. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hallow gulch]

Make sure you have good, stable internet connection.

[steep cloak]

hello , i want to ask if there is any news about zombi mode in classic ! i miss it , is there any chance that will be come back at Halloween

[hollow cloak]

It come back every halooween

[steep cloak]

no , i mean the dark night !

[hollow cloak]

It come back every Halloween but with different events

like boss

[feral forge]

no information regarding that, feel free to provide your suggestions in #old.

[steep cloak]

i miss this guy

[young crown]

:/

Whats going on in Metro Royal?i was wearing Armor STEEL FRONT 6 and my teammate dropped his armor lvl 2 which was even damaged,suddenly game automatically changed my armor 6 with his armor 2 !

The heck is this?!what should i do?if pubg has no system to refund me,teach me the trick :| i spent 5h every day to get that armor which costs me 5mil,and now someone took it with a pubg bug/cheat/glitch :///

[compact kettle]

so i was playing this eu event that you have and the game while i was playing it restarted with no reason this happend a lot in past does anyone know why ?

[night cloak]

Unfortunately, that’s a glitch and you won’t receive any refunds, it happens when someone drops their armour and you’ll automatically just pick it up, you can disable this feature in the settings and don’t let it happen again by reporting in the feedback bugs channel

[buoyant fractal]

Sometimes back, my account was banned for 15 days, also many UC’s was deducted. After the ban I started to purchase UC’s from Midasbuy until my account turned back to normal that’s means I paid full amount of UC’s back to PUBG. Since, I’m only using an official website to purchase UC.
Unfortunately now again I got banned for 90 days so it’s unfair and doesn’t make sense for me as I paid the full amount back and get banned again!!!!

Please take my case seriously as I spent a lot of money on my account and l’m fan of this game, so I ask you to look at my issue and kindly unban my account.

I do respect the regulations and terms & conditions of the game and looking to stay playing PUBG.
I have contacted the CS in the game but I get only response from autoreplay. Please help or suggest another way to contact CS. Thanks in advance 🙂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant fractal.

[compact kettle]

So no one knows ok 🙂

[jade nest]

If you talking about the custom game from #matches ,then the game was stopped at first because the owner forgot to turn flare off.And that can only be donw in tournament room cards

[compact kettle]

No am talking about the second and every other classic match that I play :)

[jade nest]

Repair your in-game client and if the problems still remains then report in #old @compact kettle

[placid knot]

Hello,PUBG MOBILE. lknow that you are very busy due to the large of messages. lhad no problem with my account. My account has been banned for no reason and l swear to do or use external materials and thatl play clean play and make very careful to comply with the terms and integrity of the game.l ask you to solve aproblem as soon as possible because lam wronged. Thank you, PUBG MOBILE The account id594613165 The name of the account user(2K|GNTL)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid knot.

[dull root]

Hello, PUBG Company. I want your help. Someone stole my account through Facebook and linked the account via Twitter. I have returned Facebook and I want to cancel Twitter so that it does not enter my account.
plz help me

[short quartz]

Hey

So at the end of each season we get the ranked rewards

All the rewards come with some sort of silver

Do we get all the silver from all the seasons combined

Or just the silver for the rank we finish on

[storm flume]

Please contact the customer service for further assistance, @dull root.

[clear spindle]

The rewards of the highest rank, @short quartz.

[short quartz]

:(

[young crown]

😭😭😭

[unreal smelt]

hey @clear spindle my pubg acount has been hacked ive got enough prove to show that it has been what do I do now

[clear spindle]

Please contact the in game customer service for account related issues.

[dim heart]

Anyone here?

My account is hacked

I contacted in-game customer service too

But as PUBG Mobile is banned in India so they are saying that they can't help in India

What should I do?

@clear spindle .

[clear spindle]

The same applies in here. You can contact the social media platform and secure the account.

#questions message

[dim heart]

What information do i need to provide you to secure my account

Coz that guy has connected his gmail to my account and his gmail would complete 21 days after 4 days

Gmail = google play account

Name - EagleVSniper
ID - 510559115

[clear spindle]

We the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team and as the game is not available in your country they might not be able to process your request. You can try to ask one of your friends who is abroad to contact the in-game customer service on behalf of you. Hope they might help you with it.

[dim heart]

Ohh

I can do that

[fringe cedar]

please change my server

here is the id 5299446700

to Asia

[clear spindle]

Having a conversation like this will help you, @dim heart:

Hope for the best.

@fringe cedar you can change it after the cooldown period.

[fringe cedar]

my brother change the server

and i can't change it back

pls

[clear spindle]

Welp the only option is to wait.

[fringe cedar]

my ping is really high

tell me when my server has change

[clear spindle]

the only option is to wait.

[dim heart]

@clear spindle At present there are 2 social media accounts connected to my ID

One belongs to me and other to the hacker

So which option should I select in-game

[hybrid shore]

есть русская поддержка ?

[night cloak]

how to untie mail?

нету

[storm flume]

Please do not use languages other than English, @hybrid shore. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

Referring the 2nd point in that image, @dim heart ?

[night cloak]

how to untie mail?

how to untie mail?

[dim heart]

Yea

[clear spindle]

You cannot @night cloak.

The account which you have access, @dim heart.

[hybrid shore]

hello can you help me with the game I can't enter the match young

[night cloak]

I know the password for the mail and account, I just want to drop the mail

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @night cloak.

[night cloak]

how to untie mail?

how to untie mail?

how to untie mail?

[clear spindle]

You cannot remove it @night cloak. Try contacting the in-game customer service.

[cursive pulsar]

pan auto pickup is removed?

[storm flume]

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cursive pulsar. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tawny hemlock]

Hi I switched by mistake the server from Europe to Asia and now I cant switch it back

[clear spindle]

You can change it after 60 days.

[tawny hemlock]

You got to be joking my network was bad enough in Europe server

Now I have to play the game with over 300ms

[proven scaffold]

@clear spindle can you dm me? I'm sending screenshot but discord is not letting me send that

[clear spindle]

As you have changed it by mistake( which ask for a confirmation ), you need to wait.

[clear spindle]

Feel free to.

[tawny hemlock]

Huh

[fringe cedar]

hey @clear spindle how is going on my account?

[chilly blade]

Is pubg adding back the rp crates that give you 200 rp points; when you complete 10 rp missions every week? If not “Open Sesame” achievement is uncompleteable.

[ruby roost]

I can't able to. Change my region pakistan back helppp me

[chilly blade]

You have to wait 2 months @ruby roost

[ruby roost]

Means season 19

[chilly blade]

Yeah

[ruby roost]

I can't recieve Confirmation message on my mobile number

[clear spindle]

You can try after a while, @ruby roost Joining the Pakistan server might help you, For the link to the server refer #735483472432594994 sub point 3.1

[clear spindle]

Should be there in the next season.

[clear spindle]

I'm sorry, do you need any assistance??

[fringe cedar]

yeah,about changing my server

[worldly marsh]

I am playing pubg on A71 ,There is no Extreme fps option, Can I know Why?

[clear spindle]

I remember telling you to wait for 60 days in-order to change the server. There's nothing we can do about it.

[fringe cedar]

but,it not me,my brother change it without my knowledge

[clear spindle]

You should not let your brother to access the account.

[worldly marsh]

Can I get an answer please

[clear spindle]

Most likely for the device's safety as running in such may damage the device. Feed-backs are welcomed in #old.

[fringe cedar]

my ping at NA server is really high..that why i asking u to change it back to Asia server

i can't play it, it lagging

[clear spindle]

You can change it after 60 days, please refrain from repeating. We might have to take action then.

[worldly marsh]

But my m21 which is a device with lower specs has extreme frame rate

[clear spindle]

You can report it in #old

[worldly marsh]

Will I get a solution

[clear spindle]

Mayhaps.

[worldly marsh]

Is it a common problem among player?

*Players

[clear spindle]

Can you try with the smooth settings?

[worldly marsh]

Yes there is only smooth ultra

[clear spindle]

If it is then they might report it.

[worldly marsh]

Only 40 fps

[clear spindle]

Try reinstalling the game.

[worldly marsh]

Not fixing

Can I report it ingame?

[clear spindle]

Yeah.

[ocean fractal]

Why pan does not gets auto picked up

[fringe cedar]

come pls change my server to Asia ASAP

i'll miss soo many event

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand halo.

[versed sonnet]

@fringe cedar wait the 60 days.

[high hedge]

We have updated this achievement, Now we can complete, Just play 550 minutes every week

[lusty sail]

One message removed from a suspended account.

[proven scaffold]

550 minutes not hours

[bronze river]

@clear spindle I have been talking to a same costumer support (the way you have tagged me) She didn't answer over a month, new person comes in reply that has nothing to do with the issue and close the conversation

[clear spindle]

UTC 00:00.

[clear spindle]

You can start a new conversation with them again.

What was the issue again?

[bronze river]

@clear spindle i did 3 times. I received a legendary backpack in Jan15. (North America server) played with it over a week, and One day i log in my bag was gone from the inventory on Jan 22 (Europe server). it was automatic switch to a different bag in my inventory. and never saw the bag again

[vagrant onyx]

You could received limited time backpack maybe

[bronze river]

no it didn't offer limited time

[vagrant onyx]

🤔

[night cloak]

I was in the middle of a metro royals match when a message pops up and it kicked me out and took me to the login page, I tried logging back in but the same message pops up, I look at my Ban history to see if I was and it said I violated the user agreement, I have no idea what I did wrong. I've been playing the game normally.

[bronze river]

i thought it as well but when i went back to the crate it didn't offer limited time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[bronze river]

it was from premium crate (yellow coupon)

premium crate legendary items do not offer limited time

@clear spindle when I first contacted customer support they told they didn't have a record of me receiving the back pack, close the convo. funny thing I always have same crew squad team playing with me so they have seen me playing with the backpack. and I remember the dates i received the backpack.

@clear spindle when i re contacted to try it again Vini G. was helping me

talk to her over a week gave her all the info, then no reply. a month later someone else response that was nothing to do with issue and close the convo.

This is my last shot and going to stop after

I have the record of talking to Vini G.

[clear spindle]

Well the option is to contact via the in-game CS and if you have additional evidences then got the item then you can report it in #old with details such as your:
In-game ID:
Wi-Fi or Mobile Data:
Device:
Country:
Evidence (a screenshot or video that you own the skin):

[bronze river]

@clear spindle okay, thank you

[clear spindle]

You're welcome.

[high hedge]

yes

[night cloak]

i need to unlink email my pubg account

[buoyant pike]

I don’t know to say this. Even it’s just only banned 1 day but it still will reset all my points. You know what, i’m not using any cracked version or download from any outside apps except App Store. Lately, PUBGM is really unfair cause banned player without reason. A lot of hacker but didn’t take any action, if their got banned then create a new account. And repeat, So what is the solution? 🙂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant pike.

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[thick girder]

Why does my device restart in pubg after it was working for a some days

[mortal apex]

The unlink feature is not available yet.

[mortal apex]

Try to uninstall and reinstall the app.

[thick girder]

I did that before and it still didnt fix the problem

[glad barn]

My account has been hacked!

Anyone for help?

[storm flume]

Please contact the customer service for further assistance, @glad barn.

[mortal apex]

Have you tried restarting your device, @thick girder?

[thick girder]

It restarts for me and yes I have

[earnest copper]

Why i can't change my account region?

I got some kind a error in chinese language

[feral forge]

could you please provide a screenshot.

[earnest copper]

Ok

[mortal apex]

Could you please report the issue and follow this format?

▫️ Numeric ID (in-game)
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[night cloak]

There is a discord member he is arabic & am arabic he just told me that he used third party on his pubg he got ban for 1 day then he formated his phone & deleted the third party apk & when his ban opened he entered pubg he took a three day ban what is the problem can someone tell me so i warn him so he won`t take a 10 year ban

[thick girder]

Ok I will follow the format

I need to get my I'd in game

[earnest copper]

@feral forge

[mortal apex]

Yes!

[thick girder]

Do I got to include my username with id

flamemasterXP 5573081411
Samsung galaxy tab a (2017)
At&t
United states

[mortal apex]

Please send it in #old.

[thick girder]

Ok

[mortal apex]

Your numeric ID is enough.

[thick girder]

Ok

Wat am do now since I put the stuff in the chat

[mortal apex]

You can simply choose between Wifi and Data. No need the details.

[thick girder]

I play on a tablet so I dont have data I think

[feral forge]

@earnest copper did you recently change your region?

[orchid python]

Hi, my account was blocked even though I didn't use anything!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid python.

[celest shadow]

I have previously responded to you in this regard, @night cloak. If you have reported it to http://bit.ly/37Lgfbm, we would appreciate it if you could be patient with the team as they process your reports and issue appropriate measures.

[orchid flax]

Hello guys, is this pubgmobile support?

I swear in god i don't use any hacks or editing on files. Cheat-system detected and banned me for 10 years by mistake because my phone is old and sometimes lagging. 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid flax.

[lime juniper]

Sir may i know when this channel and video will be taken down...i have been reporting this channel from the past month
still no change i can see rather this user has upload more 2-3 videos promoting his cheats
Channel Link : https://www.youtube.com/channel/UCdfNSBYrzG3rXHsQUNLRVRw
Video Link : https://www.youtube.com/watch?v=l0thYbYbz7w
@lime juniper
I just went ahead and terminated his YouTube channel, @night cloak. Thank you for the report. Apologies for the delay as well, but please understand that we receive an enormous number of reports.

[ruby heath]

can i link any email ??or not

[orchid wren]

Help me pls my account has been banned for 10years for nothing I didn't use any forbidden thing can u help me back my account I have spent alot of money on this account and didn't use any hacker ever my rank still diamond didn't become bronze idk why ?