#questions

1 messages · Page 1265 of 1

edgy tusk
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my account has banned 10 years

polar marshBOT
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@edgy tusk:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.

umbral turtle
#

Hello i just wanted to ask you if you can give me the m4 glacier skin you will totally make some money.Just change the algorithm and give it to me...
ID: 5491242782

Please just help me get it.

radiant tapir
#

HELLO i would like to know how to unlink Twitter directly without waiting 7days, i have proofs that the account is mine and i got hacked, hacker keeps logging every day, every time Pls is there any way like a direct link to contact support, allready contacted them and they will reply in 2 months that's a lot i'm afraid he uses cheats to Ban the account

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @radiant tapir.

onyx dagger
#

Getting the M416 Glacier skin from Classic crates is completely random, @umbral turtle, and nothing can be done with that.

night cloak
#

How do you get the Royalepass supporter tittel?

celest shadow
#

Hello, @night cloak. You will have to subscribe to the RP Prime or RP Prime Plus subscription for 12 months consecutively to obtain this title.

You can only purchase this subscription if you have an Android device as this is a collaboration between PUBG MOBILE and Google Play Store.

night cloak
#

ohh ok

#

There is a guy in find players chat who won’t leave me alone. I’ve blocked him in game and in discord and now he’s messaging about me in find players.

bright dove
#

Yo I'm done because some cheaters that i report won't get banned

celest shadow
onyx dagger
onyx dagger
bright dove
celest shadow
onyx dagger
#

^

bright dove
#

He was speed a hacker

karmic spade
#

Pubg Character Id : 5196025890
Pubg Character Name : TeamSkyCLams
Device : IPhone 11 Pro
Connection Type : Wifi & Sometimes Mobile data
Country : OMAN ( Muscat )
Server : Asia
My Problem : in lobby 120-161ms and in game 320-600ms
please fix hight ping (ms) always 600-700!!
(I need 40-80 ms
my internet good )

night cloak
#

my pubg mobile global account is banned

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.

onyx dagger
#

Try using DNS, @karmic spade.

#

He's already answered by the bot, @night cloak. :)

night cloak
#

@onyx dagger 😂

storm flumeBOT
#

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

onyx dagger
#

Feel free to ask me those in #chat. blob_amused

night cloak
#

🙂🤟🤞

cursive pulsar
#

How to report those cheaters (with special character nicknames) who leave arena before match ends and do not appear at result board?

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There should be a way to report them

onyx dagger
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You can report them in the match.

cursive pulsar
#

how?

celest shadow
#

There is a report button at the results screen, select it and report the player before you leave the match, @cursive pulsar.

karmic spade
night cloak
#

Download from Play Store

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@karmic spade

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it's A App

onyx dagger
#

You may check out #faq 4.5's solutions to know more about DNS, @karmic spade.

karmic spade
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This one @night cloak

onyx dagger
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Yes.

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Modifying the game files = ban.

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You may check out #faq 4.5's solutions to know more about DNS, @karmic spade.

ripe elm
#

Which date new season start ?

onyx dagger
#

Good for you, @night cloak. 🤗

#

Probably from 16th. @ripe elm

small cave
#

Hey guys
Do you know how much points required currently to reach conquer on Europe - squad?

night cloak
#

I had only tdm audio glitch but after this small update it fixed tdm audio glitch but given me rest glitches which I didnt have (like now my pings shoot to 400 plus and even 100 ping I cant pick anything and my character go somewhere and board at same place.

storm flumeBOT
#

Please refer to subpoint 3.11 in #faq for further information, @small cave.

onyx dagger
#

They will be banned soon or later.

#

Modifying the game files is against the PUBGM ToS.

onyx dagger
#

You too, @night cloak. 🤗

small cave
#

I know that I need to be in top 500 to reach conqueror. But how much points to be #500 there.

onyx dagger
#

You can check out the points of the 500th player.

golden flicker
#

What is season18 starting date?

fallow mason
#

March 17 Probably @golden flicker

sterile hatch
#

anyone using pubg on android R?

small cave
#

@onyx dagger
Where can I see that?
It only shows the first 100 in ranking. :/

onyx dagger
normal fulcrum
night cloak
#

Hows he using do not disturb on global pubg?

#

What is this??

celest shadow
storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

eager vapor
#

كيف استرجع اكونتي بعد ان تم اختراقه

storm flumeBOT
#

Please do not use languages other than English, @eager vapor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

ocean radish
#

What is this eror

tame creek
#

The link for the PUBGM Greek community in #735483472432594994 has expired or the server doesn't exist anymore?

normal fulcrum
#

Please use #discord for queries related to discord server @tame creek

eager vapor
#

I can’t login to my account ..it’s hacked 😩

eager vapor
#

What can I do

feral forge
storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @eager vapor.

uneven pumice
#

@magic river

onyx dagger
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May I know what is the issue, @uneven pumice?

dusky yarrow
#

I m changing my mobile memory card and getting a new one,will this effect my game file?@feral forge

onyx dagger
#

You may refer to the bots message above, @eager vapor.

feral forge
#

then please follow the instruction given by machete. @eager vapor

onyx dagger
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Memory card = SD card, right? @dusky yarrow

onyx dagger
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I dont think it would affect the game files.

dusky yarrow
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Ok then and even if it does I will again comr to pubgm support

onyx dagger
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Could you please translate the error message to English so that I may assist you, @ocean radish?

normal fulcrum
eager vapor
onyx dagger
#

You need to have access to your game account in order to do something, @eager vapor. :(

onyx dagger
#

You may refer to the bots message which has tagged you above.

hallow moth
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Hello, PUBG MOBILE. I Know that you are very busy due to the large number of messages. I had no problem with me account. My account has been banned for no reason and I swear to do or use external materials and reason and that I play clean play and I make very careful to comply with the terms and integrity of the game

I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE

The account id 5196706613

The name of account user MORTZQA《USA》

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @hallow moth.

normal fulcrum
meager pumice
#

@normal fulcrum help me

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What this means

onyx dagger
#

You need to play atleast for 5 minutes in a day, and you need to reach level 25, @meager pumice. Just read it. pikawow

meager pumice
#

Bro im lvl 77 what u mean

normal fulcrum
#

Hello, @meager pumice

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

peak tartan
#

@meager pumice take a screenshot and sent that you are level 77

ocean radish
#

Any help

peak tartan
#

@ocean radish yeah

storm flumeBOT
#

Hello, @ocean radish!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

normal fulcrum
#

@ocean radish Your country?

ocean radish
#

Tr

#

Turkey

knotty flicker
#

Hey
I my friend cannot log in into his account via email anymore
Everything worked before and now its loading for a while and it says "server did not respond"

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Its loading like this for a while a few seconds

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And then this pops

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It was working before all the time

haughty rock
#

Can we link pubgm account to more than 2 social media networks

peak tartan
#

@haughty rock no

haughty rock
#

Except of 3rd party links like phone number or email

knotty flicker
#

No

haughty rock
#

But mine account doesnot show more than 2 social media links

#

In which country is that possible

knotty flicker
#

You can't link with more than 2 social media links

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email+phone number but not a third link

peak tartan
#

We can link 2 social media + email/phone number

knotty flicker
#

Exactly

peak tartan
haughty rock
#

@knotty flicker ok thnxs

knotty flicker
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@haughty rock 2 is max bro

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Does it show u only 1?

haughty rock
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@knotty flicker no i see 2 but i see a video on youtube which shows 3

knotty flicker
#

Whaaat rly?

haughty rock
#

See that😂

knotty flicker
#

🤨

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But thats old

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Maybe it was before like that

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Bcs the UI looks different now

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I assure you you can only link on 2 social medias

haughty rock
#

Thats i know its 6 months older

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I think its depend on region

peak tartan
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@haughty rock it's old version

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@haughty rock why ?

haughty rock
#

Bcz some countries dont have phone number linked option but some have

knotty flicker
#

If u see only 1 link and u cant add 1 its bcs u have an apple device and its linked with google play or its bcs u have an android device and its linked with apple id

haughty rock
#

@knotty flicker and if 2 link are filled can we add another linked by apple devices

knotty flicker
#

No there will not be the option

haughty rock
#

Well thnxs for your time

knotty flicker
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It will just show u 1 link and no "+" sign

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Np

peak tartan
iron basin
#

Whats wrong with the servers

#

??

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It takes 20+ bullets,prefire still the guy in the opponent kills me??

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This game is dead,this update is worse than ever

summer surge
#

Is there any way I can report someone who stole my account and playing with it

twin breach
#

If you change the whole system of crew challenge then what happened with this achievement (chicken veteran)...

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @summer surge.

summer surge
#

@storm flume have tried it no response

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @summer surge.

summer surge
#

@storm flume I have been reporting since last year

celest shadow
#

Please refer to #news for further information, @weary helm.

twin breach
#

#questions

If you change the whole system of crew challenge then what happened with this achievement (chicken veteran)...

hallow gulch
twin breach
uneven pumice
#

@onyx dagger i dm'ed you my issue

hallow gulch
leaden hatch
#

How to start the crew please help me
What are the requirments ??

twin breach
delicate frigate
#

I had a hacker how linked his email where we contacted PUBG mobile support and just after its getting unlinked we found out that the hacker linked his google play aside from the two social media that I own (Twitter and Apple Game Center). What can I do now?

twin breach
hallow gulch
#

I'm sure the shop would've stayed if we were able to keep our coins. I guess we'll have to wait and see what future updates will offer.

hallow gulch
deft pawn
#

Bro map are not download what can i do?

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It shows me error.

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..

delicate frigate
#

I just sent them, Do you have any idea how long it might take? @twin breach @hallow gulch ?

dusty tinsel
#

pubg discord will be opened for turkey

dusty tinsel
twin breach
hallow gulch
fallen stream
#

Admins!!! So my friend/clanmate got ban month ago, he got ban because of cheerpark wearing a bot shirt, i dunno what triggered the ban, but now, i checked his account again, and the Ban in his PFP are gone, i tried telling him to check his account again, but he said it was still banned rn
I have an screen record of what I'm talking about.

untold hamlet
#

My account was banned, so he came down from his side, and if I check out Loot and get armed, then I’m a messenger, my account has been blocked for ten years.
ID5220701123

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @untold hamlet.

dusty tinsel
#

I didn't know thanks

twin breach
hallow gulch
#

@dusty tinsel Refer to the mentioned message above. (Sorry for the ping, pist)

deft pawn
#

Bro map are not download what can i do? @twin breach

hallow gulch
marsh locust
#

I reduced that value to zero... But everytime i login it gets reset to 50

fallen stream
#

Umm hello?

hallow gulch
twin breach
marsh locust
#

I reduced that value to zero... But everytime i login it gets reset to 50

marsh locust
#

Not in sensitivity

celest shadow
storm flumeBOT
#

Hello, @marsh locust!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

fallen stream
#

That's why I'm helping him

celest shadow
#

You can take a screenshot of subpoint 2.12 in #faq and send it to him instead so he can read it.

deft pawn
hallow gulch
#

@celest shadow Do you recommend uninstalling to fix the map downloading error?

celest shadow
twin breach
celest shadow
bright dove
#

What do you mean it's not clear look at the video he used speed hack

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Bruh be fair it's obvious look at the damn video

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@celest shadow look at the video please and tell me HE is using speed hack

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Look at my ping is 20 I'm not lagging and death replay is smooth as good as it can

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What a garbage game i wait 4:30 hours and nothing happened and the reaction indecator is not clear

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Please

tepid rover
#

Hello! On March 10th my account was banned while playing in (Arena) mode! I ask you to reconsider the reason for the ban since I did not use any software (Cheats) and did not broke the rules of the game!

ID: 5471266766
Nickname: NP ・ SHOROHOV

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @tepid rover.

bright dove
#

Don't tell me he well not get punishment

celest shadow
# bright dove <@149350774554624000> look at the video please and tell me HE is using speed ha...

If your video evidence has been marked ❎, that indicates that the video is not clear enough. This does not refer to the video quality, but it refers to if the player is visibly cheating or not. In your case, the death replay is slightly different from the actual match, hence the player might just be lagging because of poor network connection.

If you have another evidence of this player cheating, you are encouraged to report the player with the new evidence attached. Otherwise, we are unable to accept your current evidence as it is not clear enough.

bright dove
#

Oh come on

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He was moving very fast

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For god sake

bright dove
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And he was moving fast

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I've got evidence is fair enough

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No one can do a small thing

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It was visibly CHEATING

celest shadow
#

As I mentioned, it is not about the video's quality. We are unable to properly pin point exactly where the player was cheating, and as for the fast movement, he might just be experiencing poor network connection. This cannot be accepted as evidence, unless the player constantly moves at abnormal speeds. We recommend you to spectate the player after dying and continue screen recording.

bright dove
#

He was behind and i saw him i peaked he moved so f fast

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He came in front of me

bright dove
twin breach
bright dove
#

Did you even look at the video

celest shadow
twin breach
bright dove
#

Because i was in shock and i wanted to see how the hell he moved that fast

celest shadow
#

I'm recommending you to spectate a player first when you detect suspicious behaviour from the enemy in the future. As for your current report, the video evidence is not enough. Some players may have poor Internet connection and in turn, lag causing them to look like they are teleporting or moving faster than usual.

bright dove
#

Look at the first 10/20 seconds he stopped he might turn on the speed

#

I'm done that's it
Thanks @Piston#9061
@MasTeR_DeViL#5884
I guess

uneven pumice
#

@azure belfryting Team

coarse egret
#

My name in the game is (نممسنن) and I did not violate the rules and policies of the game, (51226072198) this is my account ID, I hope to cancel this ban and return it

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @coarse egret.

night cloak
#

I wanted to know the details of the crew's height, how to participate, and how the crew member was registered

#

<@&481161015728406538>

normal fulcrum
#

The details will. Be available in-game once crew challenge starts @night cloak

And please don't mention moderate role. That mention is only for server emergencies. You can post your question and anyone available will gladly help you

night cloak
#

OK, You are late in reply @normal fulcrum

cold rune
#

I got stuck in Metro Royale, left the match and loose all gear. Is that supposed to happen?

storm flumeBOT
#

Hello, @cold rune!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

cold rune
#

can i get my gear back?

clear spindle
#

Unfortunately no.

cold rune
#

fun

clear spindle
#

:)

cold rune
#

When you die you keep everything on your character (except backpack), when you leave the match you loose all?

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what do i do next time i get stuck

cold rune
#

no. i was pressed against a random van object in the map amd got stuck in the tire area

vagrant onyx
cold rune
#

couldnt move, jump, crouch or prone

vagrant onyx
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Cause since metro royal released first time

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If you exit you lose everything

vagrant onyx
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Will do the work

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👍🏼

cold rune
#

thanks, wish they wouldve told you that in the game.

vagrant onyx
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I my self lost everything when i left

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When metro royal chapter 1 released

normal fulcrum
#

Country?

gentle raven
#

Hello, PUBG MOBILE. I know that you are very busy due to the large umber of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE
The account id : 5709325769
The name of the account user : دعــس・DA

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @gentle raven.

cold rune
#

I play for 2 days, its my first time in metro royale. Nowhere did it display any info about loosing everything when leaving the game. @ Youre Gaming

normal fulcrum
#

Please report your issue in #old along with screenshot and following details

Character ID
Device
Connection type (Mobile Data/Wifi)
Country

cold rune
#

nvm it tells you briefly when trying to leave to lobby. what a sad small info compared to everytimg else

night cloak
#

Hey guys i need help fast please

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Guys , my account was hacked and the one who did this linked it with his Twitter and opens it and when i try to login with my facebook this message appeares

normal fulcrum
#

@left lotus You there?

night cloak
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

brittle reef
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id526286837‪

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @brittle reef.

celest shadow
#

You will need to contact the customer service in the game for further assistance, @night cloak.

night cloak
#

Can you answer me private please?

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I will tell you is it true or not

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And u tell me

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It's serious i swear

celest shadow
#

You may state your issue here instead, @night cloak.

night cloak
#

The one who hacked My account linked it with his Twitter and when I try to login with my facebook this message appeares

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I cannot access my account

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And I have the latest version

celest shadow
#

You can contact the customer service by selecting the Help button located at the top-right of the login menu, @night cloak.

night cloak
#

guys how long do the concern team need to remove hacker?

night cloak
spice beacon
restive elbow
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5236543186

The name of the account user: AR WANTED

, why don't you officially call me from. Before you, I made it clear more than once that my account has been hacked by someone and that you are removing the cheat files from my account .. My insistence is to make more than 30 correspondence with you inside the game, and Tim does not do that. Answer in a way that suits me as a customer and participant in all of your events. I explained my problem correctly but the response is always automatic and contradicts my question ... Please talk to an official, not an Boot

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @restive elbow.

left lotus
surreal turtle
#

They doing anything about this? @celest shadow
We need our ranking in crew challenge 😭

surreal turtle
night cloak
#

I cant seem to purchase uc

#

@night cloak What’s wrong, sweetie?

opal temple
#

Hi,
My account has been banned. I did nothing wrong which can be against Pubg Mobile policy or terms and condition. I was using this account for more than a year you can check my previous records am playing for fun and i bought a lot of stuff in game. I believe in fair gameplay for everyone and i fully respect that and follow that. I believe there has been some mistake by Pubg Mobile team. Please review my account and consider my request.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @opal temple.

night cloak
#

how long does concern team need to remove hacker ?

faint dove
night cloak
#

i ment unlink

#

@night cloak 1138 keeps coming up

#

Been happing almost a weak now

faint dove
night cloak
#

Week*

#

@night cloak What do you mean by 1138?

thin wave
#

Hai
How to get pubg partner title

night cloak
#

@thin wave The title can no longer be acquired.

#

That’s what’s coming up

#

That’s an error code?

#

1138 your account may be at risk

#

Idk

#

I think so

clear spindle
#

Within 60 days, @night cloak they will mention that when you contact them.

thin wave
night cloak
#

@night cloak You will need to contact the customer service in-game if you are still getting it after a week.

#

I did

#

What did they say?

thin wave
#

@night cloak OK

night cloak
#

And it’s saying contact apple support

#

Which I did

#

And they said there’s nothing wrong on there end

#

Sigh, it’s a never ending loop. Why don’t you remove your card from your apple account and add it back?

#

I did all of that

#

Nothing works

#

Maybe use a different apple account to purchase?

night cloak
night cloak
#

Well if that dosnt work

#

What then

thin wave
night cloak
#

How do I get this removed

#

The website will work perfectly because it works slightly different than the usual iAP.

#

im going insane i just want to be able to play without a hacker trowing me out in the middle of the game

#

So I’ll have to use a website everytime

#

@night cloak You will need to wait, unfortunately. Let the team work on the issue.

night cloak
#

@night cloak If you do not have any other option, maybe.

#

There’s no fix

#

is a month not enough

#

@night cloak It can take up to 90 days.

#

omg

#

am i supost to not play for 90 day thats crazy

thin wave
#

Pubg new season Royal pass price tell me

night cloak
#

You can play on a different account, meanwhile.

#

yeah so he unlinks me

#

@thin wave It will be the usual 10$ and 25$.

#

insane

#

They cannot unlink you if you login every 6 days.

#

thanks bye

#

Have a sweet day and good luck!

thin wave
#

I like Pubg but I need us😭

night cloak
#

Is there a fix to my issue

#

If there was, I’d tell you at the beginning of our conversation. blobunamused

#

How much do u know?

#

Is there any one else who could actually fix the issue

#

Rather than giving alternatives

#

I know that it is a payment error and usually caused by frequent purchase and force refund.

And, this is an account related issue. Which can only be fixed by your or the customer service.

onyx dagger
night cloak
#

How’d I contact customer service

thin wave
#

How increase luck in M4 Glacier

onyx dagger
#

It's just random.

#

Nothing can be done about it.

night cloak
#

Open the game and then go to your basic settings to contact the customer service. Which you already did as you told me.

#

Because the one on the games is just tell me App Store

#

So that the only way

#

Right.

#

So I’ll be speaking with bots

#

No one to contact

#

It’s going to say the same thing

#

That’s why I asked again

thin wave
#

I am pubg mobile content creator in you tube but nidd sphot😭

night cloak
tacit burrow
#

@night cloak do you have any idea when does the crew challenge start ?

night cloak
#

No such information, unfortunately.

quick blade
#

Can I contact one of the support developers?

onyx dagger
night cloak
#

@quick blade You can contact them via the game. This is a community support.

thin wave
#

Pubg official wattsapp number

night cloak
#

There’s no such thing.

quick blade
#

Thank you, my account has been hacked and the account has been closed for 10 years, but the company sent me a message from inside the account before closing the account that there is a hacker

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @quick blade.

thin wave
#

My friend account

#

What is problem

night cloak
#

@thin wave They were banned for violating the game rules.

wanton juniper
#

How to disable the latest reloading feature

#

You know stop reloading when tap fire button

thin wave
#

Indian pubg mobile launch date

wanton juniper
#

@night cloak help?

lusty flower
vagrant forum
# thin wave Indian pubg mobile launch date

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

PLAYERUNKNOWN'S BATTLEGROUNDS
vagrant forum
wanton juniper
#

Well thanks👍🏿 best feature😩

#

Where can I get the BGM in the events section that give free outfit

lusty flower
#

Can I ask ؟

kindred venture
#

can i ask devs if they are going to optimize pubg for processors like mediatek dimensity800u and snapdragon 750g so it is possible to play at extreme frame rate (60fps) ?

lusty flower
#

@night cloak

night cloak
#

@lusty flower You don’t have to share private information here in public. Let me know what issue you are facing.

#

@kindred venture no it will be a frame drop that can go upto your best framerates are 40

lost galleon
#

@night cloak why block i was asking something important

night cloak
#

@kindred venture The mediatek 800u and Snapdragon 750G does not have enough graphics processing power to run at 60fps, unfortunately.

#

@lost galleon I’ve disabled my DMs. Let me know what issue you are facing.

thin wave
#

1 mm or problem

night cloak
#

@thin wave They were banned for violating game rules.

thin wave
hidden wagon
#

Dear PUPG Support team
I paid a lot of money on the account and I have a lot of titles and I have not cheated. Please cancel my Ban or compensate me for my loss
I have no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account PUBG I'd 5185753247

The name of the account user
〆Shot乛n『Run

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @hidden wagon.

thin wave
#

But unban one week not allow

night cloak
#

They are also banned for violating game rules.

lusty flower
#

I thank you. I already clarified my problem. Someone hacked my account

night cloak
#

@hidden wagon where did you buyed your uc

#

You will need to immediately contact the customer service if your account was compromised.

lusty flower
#

I am ready to prove all files to my account

night cloak
#

@lusty flower prove

lost galleon
livid plover
#

Hello, I hab an issue the side download button above the select mode isn't showing. not abling to install the resources pack in simple words

night cloak
#

You an participate in community made tournaments here: #tournaments.

lost galleon
#

Yea how i sighn up

night cloak
#

@livid plover how many mbs left for download

#

@lost galleon id and pass

livid plover
night cloak
#

@livid plover send screenshot

#

They should list all the information on their message, @lost galleon. You can also private message them for more information.

lusty flower
#

Will anyone contact me privately for information?

night cloak
#

@livid plover You can get the resource pack from your game settings > downloads.

lost galleon
livid plover
#

Thanks it's doing good from there

night cloak
#

@lost galleon tell ypur issue here not in my dms

#

@lusty flower This is a community support. Don’t share any private information here, unless you wish to be hacked again.

lost galleon
#

It says prize is 1000 uc

#

I wish to participate

night cloak
#

@lost galleon saturdays and sundays matches whjch player wons more matches in a month he get the uc

#

You can contact them for more information. We do not anyway manage or moderate their tournaments.

lost galleon
#

Oh

#

Yes

#

Whats that

lusty flower
#

I will not do that, I promise you that .. but will you contact me privately?

night cloak
#

Weekly matches are not tournaments. Just keep playing every weekend.

lost galleon
#

Ohh

#

Bye now

night cloak
#

The room information will be shared on the channel. The times are mentioned in the pinned message.

#

@lusty flower tell your issue here

lusty flower
#

@night cloak I already made my problem clear that my account was hacked

night cloak
#

@lusty flower We also made it clear that you will need to contact the customer service in-game. Please use #chat for further discussion.

solid lance
#

Link your account with email/phone number doesn't appear to me , how to make it appear?

night cloak
#

If it doesn’t appear for you, it is likely not available in your region.

solid lance
#

Okay thank you ♥️

lusty flower
#

I wrote to the company from within my game but it was not enough

#

Do you want to see the image that the company arrived from inside the game?

night cloak
#

You can share a screenshot of their response. But make sure to censor the private information.

lusty flower
night cloak
#

Looks like they asked you a question. Did you answer?

lusty flower
#

Yes, I answered all questions

night cloak
#

What was their latest response?

kindred venture
#

@night cloak then why mediatek helio g90t ,which is less powerful processor, supports extreme frame rate? Extreme frame rate, even with frames drop, feels way smoother than ultra. Moreover, some players use third party apps to unlock extreme FPS, and experience no lag or frame drop, so I don't think these CPUs are too weak. Rather, it looks like the developers don't want to optimize the game for these processors..

night cloak
#

I have been banned for something I didn’t do

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

lusty flower
#

We will send you ... but I expect that I could not catch up in time

night cloak
#

@kindred venture Helio G90T actually has a faster graphics processing unit than the two chipsets you mentioned above. Remember, video games mostly depends on graphics processing unit. Not everything is CPU.

#

@lusty flower I did not understand. Could you elaborate?

lusty flower
#

For this reason, I am contacting you here, not from inside the game

night cloak
#

I meant, what was their latest response once you answered all the questions?

lusty flower
#

It was the last response when I answered all the questions that they will contact me as soon as possible

#

For this, I am contacting you personally for the time

night cloak
#

Then you will need to wait for the team to look into the issue.

#

Contacting us will not anyway expedite the situation, unfortunately.

lusty flower
#

But every hacker does and will lock it

cloud rampart
#

Idk if this will help more for Metro Royale player because we need more weapon from Metro Exodus cause there just only one special weapon DMR only.

lusty flower
#

Would you allow me to communicate with you personally, please accept my request
@night cloak

vagrant forum
#

You can send suggestions in #old, @cloud rampart.

leaden idol
#

Why they removed the 120 frame trick

#

That was stupid really

lusty flower
#

I am placing all hope in this conversation and thank you for listening

night cloak
#

@lusty flower Again, DMing me will not help the situation in the slightest. We are all volunteers here. Let the customer service look into the issue and get back to you.

#

@leaden idol There was never 120 frame rate in the game. The game only supports up to 90 frame rate per second.

leaden idol
#

Trust their was

#

Me

night cloak
#

Their wasn’t. It was only available in the Chinese Game for Peace game.

leaden idol
#

And if you tried it you will know how rubish the game looks like now

lusty flower
#

I have no problem but I want to thank you personally. You are a nice person ❤️
@night cloak

night cloak
#

Feel free to share your opinion in the #old channel, @leaden idol.

#

@lusty flower You can DM me now. blobamused

lusty flower
#

❤️😂

tribal brook
#

hello, the account that was tied to this record was lost after it was hacked, I found id: 5207673110 from the screenshots and the senior nickname Timka has a card with the card I replenish the balance on my account now I have a nickname Timka71122 and id: 51399739768 tell me what to do and what information to provide. translated via google translator

onyx dagger
#

Is your Game account hacked, @tribal brook??

tribal brook
#

No

onyx dagger
#

Then?

tribal brook
#

My account filch

onyx dagger
#

Banned?

tribal brook
#

No

onyx dagger
#

Uhh. Then what?

gritty glade
#

Account login with Newer Version,
How to fix it? Even after download PUBG MOBILE v1.3 Same issue for my friend?

onyx dagger
#

You may tell him to contact Customer Service in-game about it, as only they can help your friend with Account related issues, @gritty glade.

limber copper
#

Hi there.i have a powerful device that can get 90fps at 1440p resolution, BUT in default, its set on 420p and 60fps. in 1.12 i used config file to change resolution at 1440p and 90fps(my device is android 11 so gfx not work), now in 1.13 config doesn't not work and 420p its so CRAZY. can someone help me or show an admin who can help me?

onyx dagger
#

Emulator, @limber copper??

limber copper
onyx dagger
#

Hold on.

limber copper
celest shadow
#

Before anything, we would like to remind you that use of GFX tools or config files are not allowed as this is against PUBG MOBILE's terms of service, @limber copper. You may refer to subpoint 3.17 in #faq for further information.

Can you please provide a screenshot of your graphical settings?

obtuse mulch
#

I urgently need Turkish support.

limber copper
#

Do you know? I have a powerful device but pubg doesn't optimiz it. So I will use gfx or configs.... hold on for screen shot. @celest shadow

celest shadow
celest shadow
limber copper
#

It's my graphic at 420p and I'm searching a way to change it at 1440p

odd cave
#

but When i Keep smooth and ultra it Gives 40 FPS

iron basin
onyx dagger
#

Yes, @iron basin?

#

Lower the graphics, higher the FPS you get. @odd cave

iron basin
#

👍

odd cave
onyx dagger
#

I- You're very welcome. pikawow

night cloak
#

does match time count in metro royale too

onyx dagger
#

Yes.

#

Wait, match time? Or matchmaking time?

night cloak
#

match time g

#

u get rewarded 70 rp

#

each hunderd ,ins

iron basin
#

Anyone here facing bullets noy registering properly after the 1.3 update?.its takes 20+ bullets still the guy is not dead.

celest shadow
pulsar atlas
#

as i today said earlier i lost my account and one moderator told me to go to customer service when i open that i lost my account in the customer service it told me if i linked my account with facebook,twitter,etc. to log to it but i was taking few months break from pubg and i came back and when i tried to log to facebook it started making me new accounts is there anything left for me to do or my account is gone forever?

night cloak
#

@pulsar atlas Contact the customer service again and tell them that you lost your account.

pulsar atlas
#

and get same response? :/

night cloak
#

You will be asked to provide some information. If you have went through this before, it is more or like the same procedure.

pulsar atlas
#

worth a shot

night cloak
#

Right. You won’t lose anything with the shot.

trim shuttle
#

Pubg mobile next Royal pass price

limber copper
celest shadow
#

You need to check via your tablet's display/resolution settings, and not in the game, @limber copper.

pulsar atlas
#

it typed there "please kindly make sure that your account is not in the status of banned." how do i find out im not banned?

jolly forge
#

how i can get my payments history from midasbuy ? ?

night cloak
#

Is there a way to disable the "glider safety mechanizm" that doesnt allow you to jump out of the glider when you reach a certain hight?

#

@onyx dagger can you help me with my question?

eager vapor
#

How do I recover my account

#

It’s hacked

jolly forge
#

@celest shadow @night cloak @torpid quail

storm flumeBOT
#

Please contact the customer service for further assistance, @eager vapor.

night cloak
#

useless staff i asked my question six times and no one answered

#

does match time count in metro royale too

onyx dagger
#

Patience please.

night cloak
celest shadow
jolly forge
#

ok

night cloak
#

does match time count in metro royale too

celest shadow
night cloak
#

it takes couple seconds to answer on a question

#

not four hours

#

pattern up man

celest shadow
#

Please elaborate your issue and we will do our best to assist you, @night cloak.

night cloak
#

tought pubg mobile was professional in answering questions or complaints

night cloak
night cloak
#

Thats my question

#

littearly my only question

#

and nobody can answer me

celest shadow
night cloak
#

season match time

#

does it count if u play metro royale

pulsar atlas
#

how do i find out im not banned?

night cloak
celest shadow
toxic prairie
#

hey can someone help me pls?

night cloak
#

nobody answered my question

#

does season match time count in metro royale too

celest shadow
#

The season match time will be counted as long as you play a match in any mode, including the Metro Royale game mode, @night cloak. It does not however, count if you stay idle in the lobby.

celest shadow
#

Hello, @toxic prairie. How can we help you today?

dapper beacon
#

Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem
with my account. My account has been banned for no
reason and I swear to do or use external materials and
that I play clean play and I make very careful to comply
with the terms and integrity of the game.
I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5477804785
The name of the account userズ卍فزعهہ

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @dapper beacon.

toxic prairie
#

Hey, @celest shadow , thanks for answering, today i reached crown tier, but i didnt get a crown name tag for "crown player has joined" and my friend didnt got it too. Idk its this a bug or something? Ty

night cloak
#

How to get this ?

celest shadow
toxic prairie
celest shadow
# night cloak How to get this ?

Hello there! You can obtain the Supply Medal by purchasing the Celebration Supplies in Shop > Treasures. You are guaranteed to get a Supply Medal for each supply crate opened.

night cloak
#

I changed my server to middle east by accident lmaoo

#

now i have to wait two months

#

RIP

sly quarry
#

Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem
with my account. My account has been banned for no
reason and I swear to do or use external materials and
that I play clean play and I make very careful to comply
with the terms and integrity of the game.
I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5776254264
The name of the account useツM4๛Medoメ

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @sly quarry.

night cloak
#

Is not to update a reason for band?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

slender roost
#

Why they removed new smoke system ?

merry raven
#

I have been banned for something I didn’t do

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @merry raven.

surreal turtle
rustic jungle
#

Dear Piston please help me to unban my account

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @rustic jungle.

night cloak
#

bruh how come theres no guns latying on the table

#

in team death match

limber drift
#

So im using wireless 🎧 without mic, i use phone mic tu talk, the problem is that i cant lower my voice chat sound, if i do it will also decrease the game sound , any fix?i tried setting,still the same and in game teammate voice from 100%-> 30% still doesnt work either

limber drift
slender roost
#

Can someone help me ?

modest bloom
mortal apex
night cloak
#

guys does metro royale match time add to season match time

tiny iris
#

I unlinked PUBG account from facebook but when i join in game it shows that im still logged in woth facebook

olive dove
olive dove
tiny iris
#

When i click unlink it shows only to unlink from google play

olive dove
tiny iris
#

I just logged in with play games

#

Now i have to wait 7 days

#

Can you change avatars using googlr play?

olive dove
tiny iris
#

Okay thanks

limber drift
#

So im using wireless headphones without mic, i use phone mic tu talk, the problem is that i cant lower my voice chat sound, if i do it will also decrease the game sound , any fix?i tried setting,still the same and in game teammate voice from 100%-> 30% still doesnt work either

native relic
#

Hello, few days ago i changed servers from europe to KJRP :( (I didn't know how it worked, and i did it by mistake) is there some way how can i get my server back? Please help me, because the game is unplayable with 400-900ms :((

night cloak
tidal adder
#

Hey members what’s up? Will anyone is facing high ping while taking a fight and I have never seen 103 ping since I am playing and even some time if it’s show 100 ping that will be on yelllow. What is that glitch does any body know about that?

mortal apex
#

Unfortunately, you have to wait for the server cooldown period to be over, @native relic.

native relic
#

@mortal apex but i wanted to push conqueror at s18 :(( cant someone from pubg just change it back please 🥺🥺 ( im playing solosquads mostly so i cant play on cross server with friend)

mortal apex
native relic
#

K if nobody can help me, i think im gonna play freefire then. Even so, the game is only destroyed by bugs and glitches after the update :(

#

Thx :)))

fading bloom
#

when bonus challenge option is disable any news when it will be open >

#

?

#

plz help me

wet grotto
#

Where can i share my new yt video❤

olive dove
#

@lusty sailit seems like you missed a day after logging in for 54 days, so the achievement progress is not shown, it will start changing after a while when you pass the 54 days limit.

mortal apex
lusty sail
#

One message removed from a suspended account.

native relic
#

Also, Since pubg is so serious about servers, why didn't they make servers for Turks and Arabs? they are so anoying with their capming 1kd skills lol

#

@mortal apex i have one more thing, what will happened, wnen ill play pubg with gfx tool on?

storm flumeBOT
#

Use of unauthorized third-party software or methods, @native relic, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

native relic
#

Holy sh... I just wanted 60 fps 🥺

blazing moat
#

help

#

!help

native relic
#

@mortal apex when im able to get 60fps with gfx tool and my mobile is supporting that, why i dont have it unlocked in official pubg app?

storm flumeBOT
#

Use of unauthorized third-party software or methods, @native relic, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

native relic
#

Whaaaat this is not what i need bruh

cursive rock
#

Hello! The e-mail from my account was hacked and the attacker gained access to the account, I cannot change the password from the email. What to do?

storm flumeBOT
#

Please contact the customer service for further assistance, @cursive rock.

native relic
mortal apex
night cloak
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5424960958The name of the account user亗๛Z0Z0亗

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

slender roost
#

@mortal apex why they remove the new smoke grenade system ?

scenic lynx
#

Is there some issue with the PUBG M servers? I play on 20ms but some of my bullets aren't getting registered and most of the first bullets that hit the person don't get registered as well

storm flumeBOT
#

Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @scenic lynx. You can also submit a report in #old in compliance with the channel's pinned instructions.

kindred venture
#

do snapdragon 765 and 765g support extreme fps?

unreal sierra
#

How can i get a reddem code?

fervent spindle
#

I have a question

#

so I have been using 90fps configs lately I haven't been banned
I can't see much if I don't have better graphics that's why I use 90fps config on pubg but after the update it doesn't work anymore

deep shadow
#

How do I check to see if my hacker logged in anything like phone number or wechat on my account?

#

Cuz I just got hacked for the second time

fervent spindle
olive dove
olive dove
fervent spindle
olive dove
fervent spindle
#

Can u get banned if u use gfx tool?

storm flumeBOT
#

Please refer to subpoint 3.17 in #faq for further information, @fervent spindle.

shadow rain
#

@polar marsh Please, I have a problem. Yesterday, my account was stolen by someone I do not know. My account is linked only to Facebook, but my Facebook account has been hacked. Please help me restore my account. This is the identification number 5189139001 and I changed my account name to this name duiytgdgrfg please help me I’m tired of this account and I want to Recover it at full speed

storm flumeBOT
#

Please contact the customer service for further assistance, @shadow rain.

shadow rain
#

@storm flume How can I contact them please

storm flumeBOT
#

Please refer to subpoint 5.3 in #faq for further information, @shadow rain.

prime atlas
#

Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem
with my account. My account has been banned for no
reason and I swear to do or use external materials and
that I play clean play and I make very careful to comply
with the terms and integrity of the game.
I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5477814048
The name of the account userEX『Khaleigy』

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @prime atlas.

night cloak
#

@lime juniper cheaters reporting for cheating haha

lime juniper
#

Uh. Thank you for reporting.

storm flumeBOT
#

dynoSuccess 一MAJESTIC一与#8244 was banned | Cheater.

fathom glade
#

Why there is no fix for TDM glitch no teammates and no enemies and spectate glitch too😭

shadow rain
#

This is my account has been stolen. I want it back. Please help me

night cloak
#

@shadow rain my acc also stolen and the hacker ban my that acc

shadow rain
#

@night cloak I don't know what to do. My Facebook account has been hacked and blocked, my account has been stolen, and I cannot do anything.

hallow gulch
#

State your issue to customer support, as only they are able to provide you with immediate assistance.

ionic lance
#

I Have Completed This Achievement In S17 Reached The Weekly Season Match Time 8 Times.Kindly Give Me Achievements Points To Get My Unique Destiny Title.

night cloak
#

@lime juniper why any step didn't taken?? i report about the hacking tutorial video channel through the yt video report link but nothing happen

atomic ginkgo
#

Hi i want support please i have problem

#

I've had a band 10 years and haven't done anything

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @atomic ginkgo.

rich stag
#

do someone know what that symbol mean ?

olive dove
rich stag
#

ok thank you

#

i had one xt weapon

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @gilded tendon. Remember to read through #faq before asking questions in the support channels.

tawdry eagle
#

Hi all my account got banned a few weeks ago and it said I played with a hacker but I was not aware that I was playing with one can my account be unbanned somehow. Please and thank you

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @tawdry eagle.

night cloak
#

my account banned what to do

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

bitter current
#

Good morning

night cloak
#

Hello, @bitter current. What can I help you with today?

bitter current
#

My account was on his game, and I quit his game a while ago, and today I went back to playing it and found that an account had been band

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @bitter current.

winged umbra
#

Hello, if anyone could help me:
After the update, my ping somehow got better (from 200 to 150) but the desync seems to hit harder and the damage definitely does not go through/doesn't seem to register no matter how many times I shoot the enemies, headshot and all (specially in tdm, I'll have over 10 assists every match).
Playing on iPad Air.

little olive
#

This game has become trash. I enjoyed y'all's rage gear a lot but since that's gone and since I've come across so many hackers and have had no responses I'm done. This is the last message from me. My last game pub g shut off on me and I came back to a player standing in front of me dancing then kill me. No rage gear for this guy then I guess I'm done with pub g

jade nest
#

@little olive @winged umbra use #old

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @nocturne seal.

trail citrus
#

Gameloop chinese version its safe ??

jade nest
trail citrus
deft birch
#

Where can I report about “ Alliance “ between 2 players in the game ? , and how ?

jade nest
stoic bison
#

I cant get in any matches. Ple help meeee

deft birch
night cloak
night cloak
stoic bison
#

Bruh

#

I feel that the pubg is telling me to quit phbg

deft birch
deft birch
#

I’ll wait , thanks

night cloak
stoic bison
#

I mean wtf man

#

I mean wtf man

night cloak
#

No need to post the video repeatedly, @stoic bison. We can see it. If you’re experiencing high ping please try a different internet connection.

celest plank
#

So uh I got 10 minute ban

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @hearty pond.

night cloak
#

Hello I need help

viscid raven
#

.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @viscid raven @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
#

I am unable to redeem my uc code keeps saying verification failed

#

I can show proof

viscid raven
#

i got lock for 6 hours cause i havent updated emulator to the latest version

storm flumeBOT
clear spindle
#

@night cloak in Midasbuy ?

night cloak
#

Yes

clear spindle
#

Do the File Claim, @celest plank.

night cloak
#

Please help

clear spindle
night cloak
#

:/ ok

#

Hello! @clear spindle

#

Why does my code say it's been redeemed I just got it and now it's says it's been used :/

#

Helpppp

#

Helpppp

clear spindle
#

Didn't I just answered you to contact Midasbuy as we cannot help you with the issue?

night cloak
#

😢

#

Ok

celest plank
night cloak
#

Can anyone tell me how can I play this game WITHOUT ANY GLITCHESSSS

#

This game keeps removing me from the game when I start a tdm

jade nest
#

Repair your ingame client and if the problem still persists then report it in #old

broken jolt
#

hello the downloads in game are not appearing and when i try to view them from settings it gives me some error, also trying to download a map from matching doesn't work, i press download and it just says nan%. what's this?

jade nest
#

Your country?@broken jolt

broken jolt
#

Sudan

jade nest
#

Try downloading using a DNS Changer,Refer to #faq 4.3

compact iris
#

anyone?

#

can you give me link for official room card? nh

#

<@&639889499718942720>

#

@torpid quail

jade nest
#

And no need to ping role mentions

candid sandal
#

when karakin map release at global version?

compact iris
#

@jade nest

#

bro

#

i need to apply for official room card

jade nest
compact iris
#

esports room

#

can you give me link plz

candid sandal
normal fulcrum
#

We do not provide any in-game item @compact iris. If you want to conduct an official tournament, kindly go through mentioned post

compact iris
#

can you give me info that

#

they are again started to giving esports room card again yes or no?

#

@normal fulcrum

normal fulcrum
#

No

compact iris
#

when they will give again

#

for tournament’s

normal fulcrum
#

They never gave any tournament cards

#

And they never will

compact iris
#

bro i know give i saw many tournament’s hosted with this Card how they hosted?

normal fulcrum
#

Using a normal room card or advanced room card. Tournament cards are only for Official Esports held by PUBG MOBILE

compact iris
#

bro

#

i played before some days

#

i have records

placid rapids
#

I have a problem and I want a solution that hacked the email. My account has a link with the values of the Center and Twitter, but you can enter it by e-mail and send it saying I will show you your account. I have all the account information and the payment invoice from the date of 2019, everything, I want to cancel the link. Email please help me

normal fulcrum
#

You need to read the post I mentioned above @compact iris.

compact iris
#

i Registered

#

biw how they can give us room?

normal fulcrum
#

Wait for them to contact you. You will be contacted if you're selected. We are not affiliated with Tencent or their Customer Support so we can't tell you much time it will might take or how the selection is made

#

@placid rapids You want to unlink email?

placid rapids
#

Yeah

#

I have all the payment account information and everything I want to unlink mail before the account is classified as a technician

storm flumeBOT
#

Please contact the customer service for further assistance, @placid rapids.

vivid oak
#

Can someone tell me what album crate does? I got it from the anniversary thing but it's not in my inventory

celest shadow
#

You can find your albums by selecting your Profile > Music, @vivid oak.

vivid oak
#

thanks

placid rapids
#

I have all the payment account information and everything I want to unlink mail before my account is classified

celest shadow
#

Please contact the customer service in the game for further assistance, @placid rapids.

placid rapids
#

A hacker enters my account via e-mail and sabotages and informs me of the values. He wants to block the account with me all the payment bills

night cloak
#

Why can't I play with pubg lite players

celest shadow
#

That is because PUBG MOBILE and PUBG MOBILE LITE is two different games, @night cloak.

true crest
#

Hello there, I have been banned for no reason in the middle of the game

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @true crest.

surreal lynx
#

When will bonus challenge begin?

wooden zealot
#

I have access to my account but now it says that, what can I do? I am a iOS user, I need help

night cloak
#

Is there any way my Indian friend can play pubg without lagging

storm flumeBOT
#

Please contact the customer service for further assistance, @wooden zealot.

normal fulcrum
#

The game is banned in India @night cloak. Nothing can be done

normal fulcrum
normal fulcrum
#

We don't recommend using VPN. Users can use it at their own risk

night cloak
#

So we could get banned for using a vpn.

topaz harness
#

Hello I need urgent help regarding my pubg account recovery

I only had my twitter account linked in my pubg account. So that was the only way to log in to my account.
So a hacker got into my twitter account and he then changed my twitter password. After that he accessed my pubg account using my twitter id then he left from my clan and started removing people from my pubg friend list after that he linked some other account to my pubg account and then requested to unlink my twitter id from pubg.
After that I came to know that my twitter account got deleted so that means my Twitter account got successfully unlinked from my pubg account and the hacker is currently using my pubg account using some other social media linked account.

Is there any way to recover my pubg account?
Any help regarding this will be appreciated

normal fulcrum
#

Can you access your PUBG MOBILE account?

pallid mesa
#

I need ur help ...my account has been banned for no reason..my fb and instagram is also hacked...and he accessed my account so please help me to bring my account back

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @pallid mesa.

topaz harness
#

No, currently I don't have access to my account

#

@normal fulcrum No, currently I don't have access to my account

normal fulcrum
#

In that case, not even customer support can help you. In order to recover your account or unlink hacker's account, you need to have access to your PUBG MOBILE account.

lunar fossil
#

@normal fulcrum hii

#

@normal fulcrum @pallid mesa he is my friend who's insta and fb account has been hacked and disabled by the hacker and he used some hacks while Playing pubg m so now his account is banned and he is unable to access his account neither fb or insta or pubg m account please can u solve this ???

topaz harness
#

@normal fulcrum Thank you for responding!

vagrant forum
#

Hello, @lunar fossil, PUBG MOBILE's policy is very clear that it does not matter who got the account suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on his account, there is no way the customer service can restore the account after a suspension.

lunar fossil
#

@vagrant forum ok !!

native relic
undone dawn
#

Hello Can you help me please. My friend can't login his account in pubg because someone hacked his Facebook and Twitter account

tidal adder
#

I have always problem in last zone it’s always laggy on last zone

green goblet
#

Can anyone tell me what server is official for Pakistani players? Like is it in Asia, Europe or Middleast?

night cloak
#

What is with vikendi

haughty sonnet
#

Can someone assist me please? Two days ago while i was in a classic match a notification pops up and says PUBG DATA HAS CHANGED & YOU HAVE BEEN DISCONNECTED' after i restarted the game it shows my account is banned for 10, years

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @haughty sonnet.

rapid bramble
#

Will my merit be reduced if I kill my offline teammate?

storm wagon
#

Hello , PUBG MOBILE . I know that you are very busy due to the
large number of messages . I had no problem with my account . My
account has been banned for no reason and I swear to do or use
external materials and that I play clean play and I make very
careful to comply with the terms and integrity of the game .

I ask you to solve a problem as soon as possible because I am
wronged . Thank you , PUBG MOBILE

The account id 5175112663
The name of the account user OmarSaad01
Device Windows-Pc
from iraq

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @storm wagon.

vestal jewel
#

My acc is hacked by someone and he used 3rd party app can i fix this?

umbral bay
#

I wants to change my linked Email anyone know please help me!!!!!

vestal jewel
#

Anyone can help me

short galleon
#

why do i keep getting matched with level 75+ conquerers? my tdms are literally unplayable

#

im only level 56-..

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @vestal jewel.

normal fulcrum
short galleon
#

classic's tier?

normal fulcrum
normal fulcrum
short galleon
#

i didn't know that, i'm ace so that makes sense

#

thanks

rapid bramble
gusty acorn
#

What's the minimum synergy to gift album?

normal fulcrum
#

Killing team mates are detected by system and marked as griefing and will reduce merit

normal fulcrum
gusty acorn
#

Thanks for the info

night cloak
#

#bringbackpubgtimi

tidal adder
#

Hello developers, my game is lagging at last zone I get 107 ping on yellow diagram where as my brother whose playing same game with same device from same house with same Internet is getting good ping please help me I am not able to play scrims. It’s really hard

soft dome
#

How can help me please?

#

‏Hello my account was hacked, I talked to the help center too often but it didn't help and now I came back to my account and saw that it was banned I just wanted to hesitate I wasn’t play with the hack but the hacker I am very happy if you can give my account back, thank you.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @soft dome.

hidden cosmos
#

My acc has been hacked from some one and i dont play with hack ok any thing please bubg back my acc

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @hidden cosmos.

dreamy vault
#

I need help I have canceled my account link but cannot connect to another

deep temple
#

Hello, is it possible to get an account unbanned for shooting on the heels in tdm?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @deep temple.

gusty raptor
#

how do i fix the leaning and firing bug. i cant aim while leaning and firing with my thumb

rapid bramble
#

Lol but why do I have 2 settings and clan options?😕 😕

night cloak
#

@rapid bramble Just a visual glitch. Restarting should fix it.

rapid bramble
signal quest
#

My account ban due to popularity

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @signal quest.

night cloak
#

@rapid bramble That sounds weird. Could you send it in the #old?

gusty raptor
#

@night cloak do you know how to fix my problem?

#

my lean button is unresponsive when i shoot

magic talon
#

Release Date For Bonus Challenge?

night cloak
#

I, unfortunately, don’t know. If you can record the issue and report in #old, it would be great, @gusty raptor.

gusty raptor
#

like i cant aim with my lean button whilst others can

rapid bramble
#

I have put 1 settings and 1 clan next to the bottom bar(season, worksop etc.) And other are in that panel

night cloak
#

@magic talon No ETA.

magic talon
red iris
#

Hello my account get banned for 10 years but I was never cheated or used bugs or something I don't know why I got this ban unban my account its not fair
Username: ID亗ROYAL
ID: 5254759585

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @red iris.

gusty raptor
#

😪

#

my lean is broken fr

night cloak
#

I want to change server

#

@gusty raptor I faced similar issue in the past. Then I realised my palm was touching the iPad screen. Could you place the iPad on a flat surface and only use your right hand to do the thing and see if palm was the issue?

gusty raptor
#

@night cloak nope

#

i can aim on my index but not on thumbs

night cloak
#

If it isn’t, then that’s likely a bug.

#

no thay didn't help

gusty raptor
#

and i dont think its my device also cause i have and ipad pro

night cloak
#

I want change server because for next season .but server change after 24 days

#

how can i instal no grass ?

#

of i change server after 24 days my rank go gold

#

can i get banned for it

#

😫

#

I think i have an issue or bug with my game

#

My lean mode is on hold but when I release the lean button it still in ads mode

#

It’s working like tap not hold

#

Yes it’s on hold

#

It’s on hold

#

Let me try

upper sequoia
#

I am getting network error login failed. Any solution?

#

India@vagrant tulip

muted mountain
#

Bro u know bouns chllange has been introduced so do u know when we will be able to play bouns chllange?

#

@vagrant tulip

#

U r sure that we will able to play in next 2 or 3 weeks?

#

Or after 1month

#

Fluke

#

Ok

#

BTW thnx

inland dust
#

(about server settings I complained earlier)
It seems that my account has got hacked by someone and the hacker seems to have linked his FB and Email account and address respectively, and I tried unlinking facebook and I'm getting this error mentioned above. Any help pls?

dense tangle
#

My account has been banned from Season 15, I have not used fraud or any kind of fraud, and that I have spent a lot of money
There is an error, but the files for Android or a virus are made to be banned
ID:5692627185

inland dust
feral forge
#

your social media account have to be linked for 21 days or more before you can unlink it. @inland dust

inland dust
#

Anyways if you can help, you're welcome

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @dense tangle.

feral forge
#

you should contact the in game customer service. @inland dust

inland dust
#

K thanks for tip

warped trail
#

My account got hacked please unlink twitter account

#

Asap

#

By now

#

Please

#

Help

#

Im continuously going to login page

#

Please unlink

#

IGN : 4VipexxVENOMū

#

CHARACTER ID : 6558792754

inland dust
warped trail
#

Yes

#

@feral forge please help

#

Nd in game customer server is not responding

inland dust
#

Same

balmy drift
#

account has been logged in with a newer version, how to fix this problem please

feral forge
warped trail
#

They are not responding @feral forge

feral forge
#

refer to 5.5 in #faq. and please wait patiently for their response, only the in game customer service can assist you with account related issues.

balmy drift
#

account has been logged in with a newer version, how to fix this problem please

feral forge
strong portal
#

Today game performance is very bad in Pubg it’s working slowly why? Device: iPad Pro 2020

balmy drift
#

no my account not hacked

odd cave
#

Any Update came on Beta PUBG MOBILE?

celest shadow
#

Please do not advertise here, @dark comet.

celest shadow
storm flumeBOT
#

Please contact the customer service for further assistance, @balmy drift.

balmy drift
#

in the game ?

celest shadow
#

Yes.

#

You may refer to subpoint 5.4 in the #faq channel for further instructions, @balmy drift.

balmy drift
#

Thank you

peak tartan
honest slate
#

Hello

#

i need a help pls

peak tartan
honest slate
#

I've been muted and i have no idea why so? Because i haven't chat with anyone and i received a mail that i got muted for 1 day. i wanna know why??

#

I didn't used any. As i said i haven't chat with anyone since 2 days

#

I know both of them violate the rules\

tidal root
#

When is Karaking coming out?

honest slate
peak tartan
honest slate
#

I don't chat with anyone but getting useless bbbbbaaaaannnn is not good

short galleon
#

i mean u can turn on the vc to scream at the random however u want

mortal apex
celest shadow
#

The information is from our community team.

thick vault
#

Hi I have a 10-year band account I did not do any violation of the rules of the game I have proof and I am broadcasting on tick-tock BBG has an error in categorizing some accounts and paid accounts

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @thick vault.

muted patrol
#

Where is the radiation monster head hitbox (not librarian)?? I shot the head but no critical damage

#

help

#

Nobody cares huh?

split bridge
#

Hello, I am banned even though I do not use any 3rd party software. I offer a solution.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @split bridge.

crude void
#

Hello! I have had my account suspended for a long time now. I have contacted support as I have not violated the terms of service and am convinced this is wrong.
However, support says "we are checking" for over a year. I can't wait any longer.

Is it possible to get a refund for the UC I did not use?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @crude void.

kindred venture
#

can somebody tell me if i can play at smooth+extreme settings on devices with snapdragon 765 and snapdragon 765g ? there was supposedly an update to support 60 fps on these processors but i am not sure if that is confirmed and if the update apply to both processors..

night cloak
#

@kindred venture The graphics processing unit is pretty slow compared to the standard 60fps processor (SD845). But if it was promised, it should get an update soon.

kindred venture
#

@night cloak where can I get more information on this?

cloud heron
#

I was wondering you i get banned for using gfx tool for pubg mobile?

storm flumeBOT
#

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @cloud heron.

cloud heron
#

Then make your game smoother smh

night cloak
#

@kindred venture There is no specific or confirmed news.

indigo tinsel
#

How can we get pubg partner title?

night cloak
#

@indigo tinsel The title can no longer be acquired.

indigo tinsel
#

😭 ok

#

And how to join pubg creators program?