#questions
1 messages · Page 1265 of 1
@edgy tusk:
Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:
:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.
If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.
Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
Hello i just wanted to ask you if you can give me the m4 glacier skin you will totally make some money.Just change the algorithm and give it to me...
ID: 5491242782
Please just help me get it.
HELLO i would like to know how to unlink Twitter directly without waiting 7days, i have proofs that the account is mine and i got hacked, hacker keeps logging every day, every time Pls is there any way like a direct link to contact support, allready contacted them and they will reply in 2 months that's a lot i'm afraid he uses cheats to Ban the account
Please contact the customer service via the in-game settings for further assistance, @radiant tapir.
Getting the M416 Glacier skin from Classic crates is completely random, @umbral turtle, and nothing can be done with that.
How do you get the Royalepass supporter tittel?
Hello, @night cloak. You will have to subscribe to the RP Prime or RP Prime Plus subscription for 12 months consecutively to obtain this title.
You can only purchase this subscription if you have an Android device as this is a collaboration between PUBG MOBILE and Google Play Store.
ohh ok
There is a guy in find players chat who won’t leave me alone. I’ve blocked him in game and in discord and now he’s messaging about me in find players.
Yo I'm done because some cheaters that i report won't get banned
This video explains the RP Activity Pack very well, @vagrant tulip:
Takes some time.
I reported a guy last week nothing happened
You are free to use #cheater-reports if you have video evidence of a cheater.
^
I uploaded a video and I'm waiting
He was speed a hacker
Pubg Character Id : 5196025890
Pubg Character Name : TeamSkyCLams
Device : IPhone 11 Pro
Connection Type : Wifi & Sometimes Mobile data
Country : OMAN ( Muscat )
Server : Asia
My Problem : in lobby 120-161ms and in game 320-600ms
please fix hight ping (ms) always 600-700!!
(I need 40-80 ms
my internet good )
my pubg mobile global account is banned
@night cloak:
Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:
:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.
If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.
Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
@onyx dagger 😂
Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.
Feel free to ask me those in #chat. 
🙂🤟🤞
How to report those cheaters (with special character nicknames) who leave arena before match ends and do not appear at result board?
There should be a way to report them
You can report them in the match.
how?
There is a report button at the results screen, select it and report the player before you leave the match, @cursive pulsar.
@onyx dagger what is dns ?? Can u help me for DNS setting ??
This one @night cloak
Yes.
Modifying the game files = ban.
You may check out #faq 4.5's solutions to know more about DNS, @karmic spade.
Which date new season start ?
Hey guys
Do you know how much points required currently to reach conquer on Europe - squad?
I had only tdm audio glitch but after this small update it fixed tdm audio glitch but given me rest glitches which I didnt have (like now my pings shoot to 400 plus and even 100 ping I cant pick anything and my character go somewhere and board at same place.
They will be banned soon or later.
Modifying the game files is against the PUBGM ToS.
Check your Internet connection.
You too, @night cloak. 🤗
I know that I need to be in top 500 to reach conqueror. But how much points to be #500 there.
You can check out the points of the 500th player.
What is season18 starting date?
March 17 Probably @golden flicker
anyone using pubg on android R?
@onyx dagger
Where can I see that?
It only shows the first 100 in ranking. :/
Feel free to ask that in #pubg-mobile, @sterile hatch.
Rankings are refreshed weekly. Wait for the ranking to refresh to check your standing
This feature is only available for the Korean version of the game.
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
كيف استرجع اكونتي بعد ان تم اختراقه
Please do not use languages other than English, @eager vapor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
What is this eror
The link for the PUBGM Greek community in #735483472432594994 has expired or the server doesn't exist anymore?
I can’t login to my account ..it’s hacked 😩
Oh. My bad. Thanks
What can I do
do you still have access to your linked method?
@magic river
May I know what is the issue, @uneven pumice?
No
I m changing my mobile memory card and getting a new one,will this effect my game file?@feral forge
You may refer to the bots message above, @eager vapor.
then please follow the instruction given by machete. @eager vapor
Memory card = SD card, right? @dusky yarrow
Ya
I dont think it would affect the game files.
Ok then and even if it does I will again comr to pubgm support
Could you please translate the error message to English so that I may assist you, @ocean radish?
Clear data of the game and restart the game. It will work normally
It’s officially hacked
You need to have access to your game account in order to do something, @eager vapor. :(
I tried all things
You may refer to the bots message which has tagged you above.
Hello, PUBG MOBILE. I Know that you are very busy due to the large number of messages. I had no problem with me account. My account has been banned for no reason and I swear to do or use external materials and reason and that I play clean play and I make very careful to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5196706613
The name of account user MORTZQA《USA》
Please refer to the private message from @polar marsh for further information, @hallow moth.
I did 5 times
What's your country?
You need to play atleast for 5 minutes in a day, and you need to reach level 25, @meager pumice. Just read it. 
Bro im lvl 77 what u mean
Hello, @meager pumice
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
@meager pumice take a screenshot and sent that you are level 77
@ocean radish yeah
K
Hello, @ocean radish!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
@ocean radish Your country?
Hey
I my friend cannot log in into his account via email anymore
Everything worked before and now its loading for a while and it says "server did not respond"
Its loading like this for a while a few seconds
And then this pops
It was working before all the time
Can we link pubgm account to more than 2 social media networks
@haughty rock no
Except of 3rd party links like phone number or email
No
But mine account doesnot show more than 2 social media links
In which country is that possible
You can't link with more than 2 social media links
email+phone number but not a third link
We can link 2 social media + email/phone number
Exactly
@Dr Zzzz because of your connection sometimes social media account add button will not show
@knotty flicker ok thnxs
@knotty flicker no i see 2 but i see a video on youtube which shows 3
Whaaat rly?
🤨
But thats old
Maybe it was before like that
Bcs the UI looks different now
I assure you you can only link on 2 social medias
Bcz some countries dont have phone number linked option but some have
If u see only 1 link and u cant add 1 its bcs u have an apple device and its linked with google play or its bcs u have an android device and its linked with apple id
@knotty flicker and if 2 link are filled can we add another linked by apple devices
No there will not be the option
Well thnxs for your time
As your pleasure
Whats wrong with the servers
??
It takes 20+ bullets,prefire still the guy in the opponent kills me??
This game is dead,this update is worse than ever
Is there any way I can report someone who stole my account and playing with it
If you change the whole system of crew challenge then what happened with this achievement (chicken veteran)...
Please contact the customer service via the in-game settings for further assistance, @summer surge.
@storm flume have tried it no response
@storm flume I have been reporting since last year
If you change the whole system of crew challenge then what happened with this achievement (chicken veteran)...
They will probably remain like that, a lot of achievements are a one time claim though they're still listed. From what I've heard though, crew challenge will come back in the near future.
Buddy crew challenge system is back but my question is i can't see shop or coins system there...
And your answer is those event were ended that why you can't claim those achievements... but crew challenge is back then what'll happen with (chicken veteran) achievement...
@onyx dagger i dm'ed you my issue
To earn those coins you have to play, Perhaps you've misunderstood what was said above. Meaning Crew challenge/crew matches, once you play and earn coins your achievement will progress. Same applies for the crew shop etc...
How to start the crew please help me
What are the requirments ??
But crew shop is gone... ( not there)...
When they remove crew for 1st they dismantle crew coins to AG currency, if they gave us coins by the matchs then why they dismantle our coins...
I had a hacker how linked his email where we contacted PUBG mobile support and just after its getting unlinked we found out that the hacker linked his google play aside from the two social media that I own (Twitter and Apple Game Center). What can I do now?
Ib if need some info
I'm sure the shop would've stayed if we were able to keep our coins. I guess we'll have to wait and see what future updates will offer.
Contact the support team stating the issue that occurred after recovering the account, follow this messaging pattern for an easier route.
In game support centre maybe or PUBGMOBILE_CS@tencentgames.com
I just sent them, Do you have any idea how long it might take? @twin breach @hallow gulch ?
pubg discord will be opened for turkey
this is my suggestion
Refer to subpoint 5.4 in #faq.
When they answer you'll get notification...
About the time 2 hours maybe
Pubgm turkey already exists.
Admins!!! So my friend/clanmate got ban month ago, he got ban because of cheerpark wearing a bot shirt, i dunno what triggered the ban, but now, i checked his account again, and the Ban in his PFP are gone, i tried telling him to check his account again, but he said it was still banned rn
I have an screen record of what I'm talking about.
My account was banned, so he came down from his side, and if I check out Loot and get armed, then I’m a messenger, my account has been blocked for ten years.
ID5220701123
Please refer to the private message from @polar marsh for further information, @untold hamlet.
ohh Can you send your link
I didn't know thanks
We'll see it some because events start from 22nd March...
@dusty tinsel Refer to the mentioned message above. (Sorry for the ping, pist)
Bro map are not download what can i do? @twin breach
Did you try a routine repair?
thank youu
I reduced that value to zero... But everytime i login it gets reset to 50
Umm hello?
You can Save your settings in cloud.
1st routine repaire then... if you still can't then reinstall the game
.
I reduced that value to zero... But everytime i login it gets reset to 50
Bro... That settings is in graphics
Not in sensitivity
Please inform him to refer to subpoint 2.12 in #faq for further information. We are unfortunately unable to assist players with suspended accounts here on Discord.
Hello, @marsh locust!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
He don't have discord, we use fb for chatting instead.
That's why I'm helping him
You can take a screenshot of subpoint 2.12 in #faq and send it to him instead so he can read it.
Done same. Bro what can do...?
@celest shadow Do you recommend uninstalling to fix the map downloading error?
Feel free to use a DNS instead. You may refer to subpoint 4.5 in #faq for further instructions.
Then reinstall the game...
Usually a DNS should help fix the issue.
What do you mean it's not clear look at the video he used speed hack
Bruh be fair it's obvious look at the damn video
@celest shadow look at the video please and tell me HE is using speed hack
Look at my ping is 20 I'm not lagging and death replay is smooth as good as it can
What a garbage game i wait 4:30 hours and nothing happened and the reaction indecator is not clear
Please
Hello! On March 10th my account was banned while playing in (Arena) mode! I ask you to reconsider the reason for the ban since I did not use any software (Cheats) and did not broke the rules of the game!
ID: 5471266766
Nickname: NP ・ SHOROHOV
Please refer to the private message from @polar marsh for further information, @tepid rover.
Don't tell me he well not get punishment
If your video evidence has been marked ❎, that indicates that the video is not clear enough. This does not refer to the video quality, but it refers to if the player is visibly cheating or not. In your case, the death replay is slightly different from the actual match, hence the player might just be lagging because of poor network connection.
If you have another evidence of this player cheating, you are encouraged to report the player with the new evidence attached. Otherwise, we are unable to accept your current evidence as it is not clear enough.
The quality is 1080p 60 fps
And he was moving fast
I've got evidence is fair enough
No one can do a small thing
It was visibly CHEATING
As I mentioned, it is not about the video's quality. We are unable to properly pin point exactly where the player was cheating, and as for the fast movement, he might just be experiencing poor network connection. This cannot be accepted as evidence, unless the player constantly moves at abnormal speeds. We recommend you to spectate the player after dying and continue screen recording.
I cant spectate if i do death replay
Look he's not try to talk about video quality or your connection he's talk about the opponent... opponent's network connection might be poor laging or something
Did you even look at the video
It is best to spectate the player first and continue monitoring his gameplay, and recording it at the same time.
Yes
I said if i press death replay spectate button is gone
Because i was in shock and i wanted to see how the hell he moved that fast
I'm recommending you to spectate a player first when you detect suspicious behaviour from the enemy in the future. As for your current report, the video evidence is not enough. Some players may have poor Internet connection and in turn, lag causing them to look like they are teleporting or moving faster than usual.
Look at the first 10/20 seconds he stopped he might turn on the speed
I'm done that's it
Thanks @Piston#9061
@MasTeR_DeViL#5884
I guess
@azure belfryting Team
My name in the game is (نممسنن) and I did not violate the rules and policies of the game, (51226072198) this is my account ID, I hope to cancel this ban and return it
Please refer to the private message from @polar marsh for further information, @coarse egret.
I wanted to know the details of the crew's height, how to participate, and how the crew member was registered
<@&481161015728406538>
The details will. Be available in-game once crew challenge starts @night cloak
And please don't mention moderate role. That mention is only for server emergencies. You can post your question and anyone available will gladly help you
OK, You are late in reply @normal fulcrum
I got stuck in Metro Royale, left the match and loose all gear. Is that supposed to happen?
Hello, @cold rune!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.
can i get my gear back?
Unfortunately no.
fun
:)
When you die you keep everything on your character (except backpack), when you leave the match you loose all?
what do i do next time i get stuck
Did you do gltich
?
no. i was pressed against a random van object in the map amd got stuck in the tire area
If you was solo just wait till the end of match
couldnt move, jump, crouch or prone
If you have grande or Molotov
Will do the work
👍🏼
thanks, wish they wouldve told you that in the game.
They did not first time metro royal introduced
I my self lost everything when i left
When metro royal chapter 1 released
Country?
Hello, PUBG MOBILE. I know that you are very busy due to the large umber of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE
The account id : 5709325769
The name of the account user : دعــس・DA
Please refer to the private message from @polar marsh for further information, @gentle raven.
I play for 2 days, its my first time in metro royale. Nowhere did it display any info about loosing everything when leaving the game. @ Youre Gaming
Please report your issue in #old along with screenshot and following details
Character ID
Device
Connection type (Mobile Data/Wifi)
Country
nvm it tells you briefly when trying to leave to lobby. what a sad small info compared to everytimg else
Hey guys i need help fast please
Guys , my account was hacked and the one who did this linked it with his Twitter and opens it and when i try to login with my facebook this message appeares
@left lotus You there?
Please contact the customer service via the in-game settings for further assistance, @night cloak.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id526286837
Please refer to the private message from @polar marsh for further information, @brittle reef.
Ineed help please
You will need to contact the customer service in the game for further assistance, @night cloak.
Can you answer me private please?
I will tell you is it true or not
And u tell me
It's serious i swear
You may state your issue here instead, @night cloak.
The one who hacked My account linked it with his Twitter and when I try to login with my facebook this message appeares
I cannot access my account
And I have the latest version
You can contact the customer service by selecting the Help button located at the top-right of the login menu, @night cloak.
same happend to me
guys how long do the concern team need to remove hacker?
And what did you do
Its because.. You have updated your account with another device..
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id : 5236543186
The name of the account user: AR WANTED
, why don't you officially call me from. Before you, I made it clear more than once that my account has been hacked by someone and that you are removing the cheat files from my account .. My insistence is to make more than 30 correspondence with you inside the game, and Tim does not do that. Answer in a way that suits me as a customer and participant in all of your events. I explained my problem correctly but the response is always automatic and contradicts my question ... Please talk to an official, not an Boot
Please refer to the private message from @polar marsh for further information, @restive elbow.
Sorry, the problem has been resolved ... maybe I forgot to restart my phone. Sorry to bother🙏
They doing anything about this? @celest shadow
We need our ranking in crew challenge 😭
@night cloak @vital sluice 🙏😭
Hi,
My account has been banned. I did nothing wrong which can be against Pubg Mobile policy or terms and condition. I was using this account for more than a year you can check my previous records am playing for fun and i bought a lot of stuff in game. I believe in fair gameplay for everyone and i fully respect that and follow that. I believe there has been some mistake by Pubg Mobile team. Please review my account and consider my request.
Please refer to the private message from @polar marsh for further information, @opal temple.
how long does concern team need to remove hacker ?
No ET, they will be banned sooner or later.
No exact time.
Hai
How to get pubg partner title
@thin wave The title can no longer be acquired.
That’s what’s coming up
That’s an error code?
1138 your account may be at risk
Idk
I think so
Within 60 days, @night cloak they will mention that when you contact them.
@night cloak You will need to contact the customer service in-game if you are still getting it after a week.
I did
What did they say?
@night cloak OK
And it’s saying contact apple support
Which I did
And they said there’s nothing wrong on there end
Sigh, it’s a never ending loop. Why don’t you remove your card from your apple account and add it back?
I did all of that
Nothing works
Maybe use a different apple account to purchase?
You can also use https://www.pubgmobile.com/pay to purchase from the website directly.
"it is taking longer than expected and we suggest you please be patient while our team investigates your issue."
it takes them longer for a month
Well if that dosnt work
What then
How do I get this removed
The website will work perfectly because it works slightly different than the usual iAP.
im going insane i just want to be able to play without a hacker trowing me out in the middle of the game
So I’ll have to use a website everytime
@night cloak You will need to wait, unfortunately. Let the team work on the issue.
how much longer tho
@night cloak If you do not have any other option, maybe.
There’s no fix
is a month not enough
@night cloak It can take up to 90 days.
omg
am i supost to not play for 90 day thats crazy
Pubg new season Royal pass price tell me
You can play on a different account, meanwhile.
yeah so he unlinks me
@thin wave It will be the usual 10$ and 25$.
insane
They cannot unlink you if you login every 6 days.
thanks bye
Have a sweet day and good luck!
I like Pubg but I need us😭
Is there a fix to my issue
If there was, I’d tell you at the beginning of our conversation. 
How much do u know?
Is there any one else who could actually fix the issue
Rather than giving alternatives
I know that it is a payment error and usually caused by frequent purchase and force refund.
And, this is an account related issue. Which can only be fixed by your or the customer service.
May I know what is the issue?
How’d I contact customer service
How increase luck in M4 Glacier
Open the game and then go to your basic settings to contact the customer service. Which you already did as you told me.
Because the one on the games is just tell me App Store
So that the only way
Right.
So I’ll be speaking with bots
No one to contact
It’s going to say the same thing
That’s why I asked again
I am pubg mobile content creator in you tube but nidd sphot😭
Yes, it is. Hence I recommend you to use the https://www.pubgmobile.com/pay website.
@night cloak do you have any idea when does the crew challenge start ?
No such information, unfortunately.
Can I contact one of the support developers?
But what? Please do state your issue in a more detailed way.
@quick blade You can contact them via the game. This is a community support.
Pubg official wattsapp number
There’s no such thing.
You can contact them via the game or the email PUBGMOBILE_CS@tencentgames.com.
Thank you, my account has been hacked and the account has been closed for 10 years, but the company sent me a message from inside the account before closing the account that there is a hacker
Please refer to the private message from @polar marsh for further information, @quick blade.
@thin wave They were banned for violating the game rules.
How to disable the latest reloading feature
You know stop reloading when tap fire button
Indian pubg mobile launch date
@night cloak help?
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.
You cannot disable it.
Well thanks👍🏿 best feature😩
Where can I get the BGM in the events section that give free outfit
Can I ask ؟
can i ask devs if they are going to optimize pubg for processors like mediatek dimensity800u and snapdragon 750g so it is possible to play at extreme frame rate (60fps) ?
@night cloak
@lusty flower You don’t have to share private information here in public. Let me know what issue you are facing.
@kindred venture no it will be a frame drop that can go upto your best framerates are 40
@night cloak why block i was asking something important
@kindred venture The mediatek 800u and Snapdragon 750G does not have enough graphics processing power to run at 60fps, unfortunately.
@lost galleon I’ve disabled my DMs. Let me know what issue you are facing.
1 mm or problem
@thin wave They were banned for violating game rules.
Dear PUPG Support team
I paid a lot of money on the account and I have a lot of titles and I have not cheated. Please cancel my Ban or compensate me for my loss
I have no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account PUBG I'd 5185753247
The name of the account user
〆Shot乛n『Run
Please refer to the private message from @polar marsh for further information, @hidden wagon.
But unban one week not allow
They are also banned for violating game rules.
I thank you. I already clarified my problem. Someone hacked my account
@hidden wagon where did you buyed your uc
You will need to immediately contact the customer service if your account was compromised.
I am ready to prove all files to my account
@lusty flower prove
How do i join tournaments and whats the prize
Hello, I hab an issue the side download button above the select mode isn't showing. not abling to install the resources pack in simple words
You an participate in community made tournaments here: #tournaments.
Yea how i sighn up
It isn't even showing
@livid plover send screenshot
They should list all the information on their message, @lost galleon. You can also private message them for more information.
Will anyone contact me privately for information?
@livid plover You can get the resource pack from your game settings > downloads.
What does weekly matches mean
Thanks it's doing good from there
@lost galleon tell ypur issue here not in my dms
@lusty flower This is a community support. Don’t share any private information here, unless you wish to be hacked again.
@lost galleon saturdays and sundays matches whjch player wons more matches in a month he get the uc
You can contact them for more information. We do not anyway manage or moderate their tournaments.
@lost galleon Did you mean #matches?
I will not do that, I promise you that .. but will you contact me privately?
Weekly matches are not tournaments. Just keep playing every weekend.
The room information will be shared on the channel. The times are mentioned in the pinned message.
@lusty flower tell your issue here
@night cloak I already made my problem clear that my account was hacked
@lusty flower We also made it clear that you will need to contact the customer service in-game. Please use #chat for further discussion.
Link your account with email/phone number doesn't appear to me , how to make it appear?
If it doesn’t appear for you, it is likely not available in your region.
Okay thank you ♥️
I wrote to the company from within my game but it was not enough
Do you want to see the image that the company arrived from inside the game?
You can share a screenshot of their response. But make sure to censor the private information.
Looks like they asked you a question. Did you answer?
Yes, I answered all questions
What was their latest response?
@night cloak then why mediatek helio g90t ,which is less powerful processor, supports extreme frame rate? Extreme frame rate, even with frames drop, feels way smoother than ultra. Moreover, some players use third party apps to unlock extreme FPS, and experience no lag or frame drop, so I don't think these CPUs are too weak. Rather, it looks like the developers don't want to optimize the game for these processors..
I have been banned for something I didn’t do
Please refer to the private message from @polar marsh for further information, @night cloak.
We will send you ... but I expect that I could not catch up in time
@kindred venture Helio G90T actually has a faster graphics processing unit than the two chipsets you mentioned above. Remember, video games mostly depends on graphics processing unit. Not everything is CPU.
@lusty flower I did not understand. Could you elaborate?
For this reason, I am contacting you here, not from inside the game
I meant, what was their latest response once you answered all the questions?
It was the last response when I answered all the questions that they will contact me as soon as possible
For this, I am contacting you personally for the time
Then you will need to wait for the team to look into the issue.
Contacting us will not anyway expedite the situation, unfortunately.
But every hacker does and will lock it
Idk if this will help more for Metro Royale player because we need more weapon from Metro Exodus cause there just only one special weapon DMR only.
Would you allow me to communicate with you personally, please accept my request
@night cloak
Its kinda suggestion.
I am placing all hope in this conversation and thank you for listening
@lusty flower Again, DMing me will not help the situation in the slightest. We are all volunteers here. Let the customer service look into the issue and get back to you.
@leaden idol There was never 120 frame rate in the game. The game only supports up to 90 frame rate per second.
Their wasn’t. It was only available in the Chinese Game for Peace game.
And if you tried it you will know how rubish the game looks like now
I have no problem but I want to thank you personally. You are a nice person ❤️
@night cloak
Feel free to share your opinion in the #old channel, @leaden idol.
@lusty flower You can DM me now. 
❤️😂
hello, the account that was tied to this record was lost after it was hacked, I found id: 5207673110 from the screenshots and the senior nickname Timka has a card with the card I replenish the balance on my account now I have a nickname Timka71122 and id: 51399739768 tell me what to do and what information to provide. translated via google translator
Is your Game account hacked, @tribal brook??
No
Then?
My account filch
Banned?
No
Uhh. Then what?
Account login with Newer Version,
How to fix it? Even after download PUBG MOBILE v1.3 Same issue for my friend?
You may tell him to contact Customer Service in-game about it, as only they can help your friend with Account related issues, @gritty glade.
Hi there.i have a powerful device that can get 90fps at 1440p resolution, BUT in default, its set on 420p and 60fps. in 1.12 i used config file to change resolution at 1440p and 90fps(my device is android 11 so gfx not work), now in 1.13 config doesn't not work and 420p its so CRAZY. can someone help me or show an admin who can help me?
Emulator, @limber copper??
No android device
Hold on.
What is your device?
Galaxy tab s7 (snapdragon 865)
Before anything, we would like to remind you that use of GFX tools or config files are not allowed as this is against PUBG MOBILE's terms of service, @limber copper. You may refer to subpoint 3.17 in #faq for further information.
Can you please provide a screenshot of your graphical settings?
I urgently need Turkish support.
Do you know? I have a powerful device but pubg doesn't optimiz it. So I will use gfx or configs.... hold on for screen shot. @celest shadow
Feel free to join a regional community for assistance. You can find the invitation link in subpoint 3.1 of our #735483472432594994.
You are free to leave your suggestions for the game in #old.
It's my graphic at 420p and I'm searching a way to change it at 1440p
?? I have G80 MediaTek But supports 30 FPS in HD Graphics
but When i Keep smooth and ultra it Gives 40 FPS

👍
Thanks For Your Response. ||Future Admin for This server!||
I- You're very welcome. 
does match time count in metro royale too
Anyone here facing bullets noy registering properly after the 1.3 update?.its takes 20+ bullets still the guy is not dead.
You should check your device resolution settings.
as i today said earlier i lost my account and one moderator told me to go to customer service when i open that i lost my account in the customer service it told me if i linked my account with facebook,twitter,etc. to log to it but i was taking few months break from pubg and i came back and when i tried to log to facebook it started making me new accounts is there anything left for me to do or my account is gone forever?
@pulsar atlas Contact the customer service again and tell them that you lost your account.
and get same response? :/
You will be asked to provide some information. If you have went through this before, it is more or like the same procedure.
worth a shot
Right. You won’t lose anything with the shot.
Pubg mobile next Royal pass price
It's 2k but pubg run at 420p. I fixed it with a config but in new version doesn't work. I really need a way for change pubg resolution 😪
You need to check via your tablet's display/resolution settings, and not in the game, @limber copper.
it typed there "please kindly make sure that your account is not in the status of banned." how do i find out im not banned?
how i can get my payments history from midasbuy ? ?
Is there a way to disable the "glider safety mechanizm" that doesnt allow you to jump out of the glider when you reach a certain hight?
@onyx dagger can you help me with my question?
@celest shadow @night cloak @torpid quail
Please contact the customer service for further assistance, @eager vapor.
Hold on.
useless staff i asked my question six times and no one answered
does match time count in metro royale too
Patience please.
Theres no staff here mate. Everyone are volunteer's (except for @ Community Team )
Feel free to check your e-mail receipts or contact Midasbuy support at help@midasbuy.com.
ok
does match time count in metro royale too
Unfortunately, I am not familiar or know if there is such an option.
Please elaborate your issue and we will do our best to assist you, @night cloak.
tought pubg mobile was professional in answering questions or complaints
does match time count in metro royale too
I have searched the settings 3 times and found nothing. It might just be that PubgM didnt include such an option.
Thats my question
littearly my only question
and nobody can answer me
That is too vague. Can you please explain a little bit more?
how do i find out im not banned?
check mails
Feel free to have it suggested in #old. The motor glider is still quite new to the game.
hey can someone help me pls?
The season match time will be counted as long as you play a match in any mode, including the Metro Royale game mode, @night cloak. It does not however, count if you stay idle in the lobby.
Feel free to contact the customer service and check your ban records from there.
Hello, @toxic prairie. How can we help you today?
Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem
with my account. My account has been banned for no
reason and I swear to do or use external materials and
that I play clean play and I make very careful to comply
with the terms and integrity of the game.
I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5477804785
The name of the account userズ卍فزعهہ
Please refer to the private message from @polar marsh for further information, @dapper beacon.
Hey, @celest shadow , thanks for answering, today i reached crown tier, but i didnt get a crown name tag for "crown player has joined" and my friend didnt got it too. Idk its this a bug or something? Ty
How to get this ?
You will receive your team effect, silver fragments reward, name tag, and/or title at the start of a new season. This is not a bug, do not worry. We hope this helped you, and we highly encourage to give #faq a read if you need more information about the game.
Yeah, it helped a lot. Thank you very much
Hello there! You can obtain the Supply Medal by purchasing the Celebration Supplies in Shop > Treasures. You are guaranteed to get a Supply Medal for each supply crate opened.
I changed my server to middle east by accident lmaoo
now i have to wait two months
RIP
Ok thanks
Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem
with my account. My account has been banned for no
reason and I swear to do or use external materials and
that I play clean play and I make very careful to comply
with the terms and integrity of the game.
I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5776254264
The name of the account useツM4๛Medoメ
Please refer to the private message from @polar marsh for further information, @sly quarry.
Is not to update a reason for band?
Please refer to the private message from @polar marsh for further information, @night cloak.
Why they removed new smoke system ?
I have been banned for something I didn’t do
Please refer to the private message from @polar marsh for further information, @merry raven.
@celest shadow @vital sluice @night cloak anyone?
Dear Piston please help me to unban my account
Please refer to the private message from @polar marsh for further information, @rustic jungle.
So im using wireless 🎧 without mic, i use phone mic tu talk, the problem is that i cant lower my voice chat sound, if i do it will also decrease the game sound , any fix?i tried setting,still the same and in game teammate voice from 100%-> 30% still doesnt work either
Arena training for that..
Can someone help me ?
Those guns on tables are in Arena matches only, not in TDMs
Hello! How can we help you?
guys does metro royale match time add to season match time
I unlinked PUBG account from facebook but when i join in game it shows that im still logged in woth facebook
no, it does not.
you have to unlink FB from the game itself.
When i click unlink it shows only to unlink from google play
because you are logged in using FB credentials, log out first and then log-in with Google play so you can unlink FB.
I just logged in with play games
Now i have to wait 7 days
Can you change avatars using googlr play?
yes, you can, change google play profile picture, it will be reflected in the game.
Okay thanks
So im using wireless headphones without mic, i use phone mic tu talk, the problem is that i cant lower my voice chat sound, if i do it will also decrease the game sound , any fix?i tried setting,still the same and in game teammate voice from 100%-> 30% still doesnt work either
Hello, few days ago i changed servers from europe to KJRP :( (I didn't know how it worked, and i did it by mistake) is there some way how can i get my server back? Please help me, because the game is unplayable with 400-900ms :((
You can’t change it, you’ll just have to wait
Hey members what’s up? Will anyone is facing high ping while taking a fight and I have never seen 103 ping since I am playing and even some time if it’s show 100 ping that will be on yelllow. What is that glitch does any body know about that?
Unfortunately, you have to wait for the server cooldown period to be over, @native relic.
@mortal apex but i wanted to push conqueror at s18 :(( cant someone from pubg just change it back please 🥺🥺 ( im playing solosquads mostly so i cant play on cross server with friend)
Nothing can be done, sadly. You will have to wait 60 days.
K if nobody can help me, i think im gonna play freefire then. Even so, the game is only destroyed by bugs and glitches after the update :(
Thx :)))
when bonus challenge option is disable any news when it will be open >
?
plz help me
Where can i share my new yt video❤
@lusty sailit seems like you missed a day after logging in for 54 days, so the achievement progress is not shown, it will start changing after a while when you pass the 54 days limit.
No information, at the moment.
One message removed from a suspended account.
Also, Since pubg is so serious about servers, why didn't they make servers for Turks and Arabs? they are so anoying with their capming 1kd skills lol
@mortal apex i have one more thing, what will happened, wnen ill play pubg with gfx tool on?
Use of unauthorized third-party software or methods, @native relic, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Holy sh... I just wanted 60 fps 🥺
@mortal apex when im able to get 60fps with gfx tool and my mobile is supporting that, why i dont have it unlocked in official pubg app?
Use of unauthorized third-party software or methods, @native relic, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Whaaaat this is not what i need bruh
Hello! The e-mail from my account was hacked and the attacker gained access to the account, I cannot change the password from the email. What to do?
@mortal apex
Please contact the customer service for further assistance, @cursive rock.
Im sorry, but i think theyll not help u at all, my acc got hacked (not mail, but my fb got hacked) about week ago and thay didnt help me w anything :(( i had to buy new acc
You have been answered by Machete, above you.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5424960958The name of the account user亗๛Z0Z0亗
Please refer to the private message from @polar marsh for further information, @night cloak.
@mortal apex why they remove the new smoke grenade system ?
Is there some issue with the PUBG M servers? I play on 20ms but some of my bullets aren't getting registered and most of the first bullets that hit the person don't get registered as well
Please report issues through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @scenic lynx. You can also submit a report in #old in compliance with the channel's pinned instructions.
do snapdragon 765 and 765g support extreme fps?
How can i get a reddem code?
I have a question
so I have been using 90fps configs lately I haven't been banned
I can't see much if I don't have better graphics that's why I use 90fps config on pubg but after the update it doesn't work anymore
emulator?
How do I check to see if my hacker logged in anything like phone number or wechat on my account?
Cuz I just got hacked for the second time
I play pubgm on my mobile phone
follow PUBGM social media, and keep an eye on the events.
modifying the game files could lead to banning your account, you should avoid doing this in the future.
oh sadly I can't see well sometimes cuz of the graphics
I have a 8gb ram phone but the graphics I have is only low, medium,high and no 90fps and extreme which is sad
Still, modifying the game files is a violation of our terms of service and will result in an account suspension.
thnx
Can u get banned if u use gfx tool?
@polar marsh Please, I have a problem. Yesterday, my account was stolen by someone I do not know. My account is linked only to Facebook, but my Facebook account has been hacked. Please help me restore my account. This is the identification number 5189139001 and I changed my account name to this name duiytgdgrfg please help me I’m tired of this account and I want to Recover it at full speed
Please contact the customer service for further assistance, @shadow rain.
@storm flume How can I contact them please
Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem
with my account. My account has been banned for no
reason and I swear to do or use external materials and
that I play clean play and I make very careful to comply
with the terms and integrity of the game.
I ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id 5477814048
The name of the account userEX『Khaleigy』
Please refer to the private message from @polar marsh for further information, @prime atlas.
Uh. Thank you for reporting.
一MAJESTIC一与#8244 was banned | Cheater.
Why there is no fix for TDM glitch no teammates and no enemies and spectate glitch too😭
@shadow rain my acc also stolen and the hacker ban my that acc
@night cloak I don't know what to do. My Facebook account has been hacked and blocked, my account has been stolen, and I cannot do anything.
State your issue to customer support, as only they are able to provide you with immediate assistance.
I Have Completed This Achievement In S17 Reached The Weekly Season Match Time 8 Times.Kindly Give Me Achievements Points To Get My Unique Destiny Title.
@lime juniper why any step didn't taken?? i report about the hacking tutorial video channel through the yt video report link but nothing happen
Hi i want support please i have problem
I've had a band 10 years and haven't done anything
Please refer to the private message from @polar marsh for further information, @atomic ginkgo.
do someone know what that symbol mean ?
this symbol appears when you carry modified weapon like [uzi-x, scarl-x, m24-x...etc.], it shows statistics about your weapon usage like [head shots, body shots, ...etc.]
We are unable to provide assistance if you do not ask a question or state a problem, @gilded tendon. Remember to read through #faq before asking questions in the support channels.
Hi all my account got banned a few weeks ago and it said I played with a hacker but I was not aware that I was playing with one can my account be unbanned somehow. Please and thank you
Please refer to the private message from @polar marsh for further information, @tawdry eagle.
my account banned what to do
Please refer to the private message from @polar marsh for further information, @night cloak.
Good morning
Hello, @bitter current. What can I help you with today?
My account was on his game, and I quit his game a while ago, and today I went back to playing it and found that an account had been band
Please refer to the private message from @polar marsh for further information, @bitter current.
Hello, if anyone could help me:
After the update, my ping somehow got better (from 200 to 150) but the desync seems to hit harder and the damage definitely does not go through/doesn't seem to register no matter how many times I shoot the enemies, headshot and all (specially in tdm, I'll have over 10 assists every match).
Playing on iPad Air.
This game has become trash. I enjoyed y'all's rage gear a lot but since that's gone and since I've come across so many hackers and have had no responses I'm done. This is the last message from me. My last game pub g shut off on me and I came back to a player standing in front of me dancing then kill me. No rage gear for this guy then I guess I'm done with pub g
Please refer to the private message from @polar marsh for further information, @nocturne seal.
Gameloop chinese version its safe ??
No,only gameloop official is recommended.
thank you
Where can I report about “ Alliance “ between 2 players in the game ? , and how ?
You can report them through in-game from this option
I cant get in any matches. Ple help meeee
I have a video about it .. I think the Video is better but I don’t know how can I use it
Try a different internet connection.
Report such users in-game video evidence is not necessary.
But I’m not sure if I click on “ Teamers” button insid the “report Menu”
You would, yes.
I’ll wait , thanks
You’re most welcome! Have a great rest of your day/night. 😀
No need to post the video repeatedly, @stoic bison. We can see it. If you’re experiencing high ping please try a different internet connection.
So uh I got 10 minute ban
Please refer to the private message from @polar marsh for further information, @hearty pond.
Hello I need help
.
We are unable to provide assistance if you do not ask a question or state a problem, @viscid raven @night cloak. Remember to read through #faq before asking questions in the support channels.
i got lock for 6 hours cause i havent updated emulator to the latest version
You can now access #emulator-chat and #emulator-support, @viscid raven. Revert this at any time by sending .emulator in #481204134859505684.
@night cloak in Midasbuy ?
Yes
Do the File Claim, @celest plank.
Please help
Please contact the Midasbuy support:
help@midasbuy.com
:/ ok
Hello! @clear spindle
Why does my code say it's been redeemed I just got it and now it's says it's been used :/
Helpppp
Helpppp
Didn't I just answered you to contact Midasbuy as we cannot help you with the issue?
Bans alr over
Can anyone tell me how can I play this game WITHOUT ANY GLITCHESSSS
This game keeps removing me from the game when I start a tdm
hello the downloads in game are not appearing and when i try to view them from settings it gives me some error, also trying to download a map from matching doesn't work, i press download and it just says nan%. what's this?
Your country?@broken jolt
Sudan
anyone?
can you give me link for official room card? nh
<@&639889499718942720>
@torpid quail
Can you elaborate?
And no need to ping role mentions
when karakin map release at global version?
Karakin is expected to come in April.No exact date yet
Thank you
We do not provide any in-game item @compact iris. If you want to conduct an official tournament, kindly go through mentioned post
can you give me info that
they are again started to giving esports room card again yes or no?
@normal fulcrum
No
bro i know give i saw many tournament’s hosted with this Card how they hosted?
Using a normal room card or advanced room card. Tournament cards are only for Official Esports held by PUBG MOBILE
I have a problem and I want a solution that hacked the email. My account has a link with the values of the Center and Twitter, but you can enter it by e-mail and send it saying I will show you your account. I have all the account information and the payment invoice from the date of 2019, everything, I want to cancel the link. Email please help me
You need to read the post I mentioned above @compact iris.
Wait for them to contact you. You will be contacted if you're selected. We are not affiliated with Tencent or their Customer Support so we can't tell you much time it will might take or how the selection is made
@placid rapids You want to unlink email?
Yeah
I have all the payment account information and everything I want to unlink mail before the account is classified as a technician
Please contact the customer service for further assistance, @placid rapids.
Can someone tell me what album crate does? I got it from the anniversary thing but it's not in my inventory
You can find your albums by selecting your Profile > Music, @vivid oak.
thanks
I have all the payment account information and everything I want to unlink mail before my account is classified
Please contact the customer service in the game for further assistance, @placid rapids.
A hacker enters my account via e-mail and sabotages and informs me of the values. He wants to block the account with me all the payment bills
Why can't I play with pubg lite players
That is because PUBG MOBILE and PUBG MOBILE LITE is two different games, @night cloak.
Hello there, I have been banned for no reason in the middle of the game
Please refer to the private message from @polar marsh for further information, @true crest.
When will bonus challenge begin?
I have access to my account but now it says that, what can I do? I am a iOS user, I need help
Is there any way my Indian friend can play pubg without lagging
Please contact the customer service for further assistance, @wooden zealot.
The game is banned in India @night cloak. Nothing can be done
Details will be available in-game when it begins
Would vpn works?
We don't recommend using VPN. Users can use it at their own risk
So we could get banned for using a vpn.
Hello I need urgent help regarding my pubg account recovery
I only had my twitter account linked in my pubg account. So that was the only way to log in to my account.
So a hacker got into my twitter account and he then changed my twitter password. After that he accessed my pubg account using my twitter id then he left from my clan and started removing people from my pubg friend list after that he linked some other account to my pubg account and then requested to unlink my twitter id from pubg.
After that I came to know that my twitter account got deleted so that means my Twitter account got successfully unlinked from my pubg account and the hacker is currently using my pubg account using some other social media linked account.
Is there any way to recover my pubg account?
Any help regarding this will be appreciated
Can you access your PUBG MOBILE account?
I need ur help ...my account has been banned for no reason..my fb and instagram is also hacked...and he accessed my account so please help me to bring my account back
Please refer to the private message from @polar marsh for further information, @pallid mesa.
No, currently I don't have access to my account
@normal fulcrum No, currently I don't have access to my account
In that case, not even customer support can help you. In order to recover your account or unlink hacker's account, you need to have access to your PUBG MOBILE account.
@normal fulcrum hii
@normal fulcrum @pallid mesa he is my friend who's insta and fb account has been hacked and disabled by the hacker and he used some hacks while Playing pubg m so now his account is banned and he is unable to access his account neither fb or insta or pubg m account please can u solve this ???
@normal fulcrum Thank you for responding!
Hello, @lunar fossil, PUBG MOBILE's policy is very clear that it does not matter who got the account suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on his account, there is no way the customer service can restore the account after a suspension.
@vagrant forum ok !!
he did not answer my question. So?
Hello Can you help me please. My friend can't login his account in pubg because someone hacked his Facebook and Twitter account
I have always problem in last zone it’s always laggy on last zone
Can anyone tell me what server is official for Pakistani players? Like is it in Asia, Europe or Middleast?
What is with vikendi
They are play on all servers
Can someone assist me please? Two days ago while i was in a classic match a notification pops up and says PUBG DATA HAS CHANGED & YOU HAVE BEEN DISCONNECTED' after i restarted the game it shows my account is banned for 10, years
Please refer to the private message from @polar marsh for further information, @haughty sonnet.
Will my merit be reduced if I kill my offline teammate?
Hello , PUBG MOBILE . I know that you are very busy due to the
large number of messages . I had no problem with my account . My
account has been banned for no reason and I swear to do or use
external materials and that I play clean play and I make very
careful to comply with the terms and integrity of the game .
I ask you to solve a problem as soon as possible because I am
wronged . Thank you , PUBG MOBILE
The account id 5175112663
The name of the account user OmarSaad01
Device Windows-Pc
from iraq
Please refer to the private message from @polar marsh for further information, @storm wagon.
My acc is hacked by someone and he used 3rd party app can i fix this?
I wants to change my linked Email anyone know please help me!!!!!
Anyone can help me
why do i keep getting matched with level 75+ conquerers? my tdms are literally unplayable
im only level 56-..
Please refer to the private message from @polar marsh for further information, @vestal jewel.
Your matching doesn't depend on your level. It depends on your current tier
classic's tier?
Unfortunately, email ID cannot be u linked
Yes
Yes
We can't even kill our offline teammate?why?
What's the minimum synergy to gift album?
Killing team mates are detected by system and marked as griefing and will reduce merit
That's bad
You need atleast 20 synergy to gift anything
Thanks for the info
#bringbackpubgtimi
Hello developers, my game is lagging at last zone I get 107 ping on yellow diagram where as my brother whose playing same game with same device from same house with same Internet is getting good ping please help me I am not able to play scrims. It’s really hard
How can help me please?
Hello my account was hacked, I talked to the help center too often but it didn't help and now I came back to my account and saw that it was banned I just wanted to hesitate I wasn’t play with the hack but the hacker I am very happy if you can give my account back, thank you.
Please refer to the private message from @polar marsh for further information, @soft dome.
My acc has been hacked from some one and i dont play with hack ok any thing please bubg back my acc
Please refer to the private message from @polar marsh for further information, @hidden cosmos.
I need help I have canceled my account link but cannot connect to another
Hello, is it possible to get an account unbanned for shooting on the heels in tdm?
Please refer to the private message from @polar marsh for further information, @deep temple.
how do i fix the leaning and firing bug. i cant aim while leaning and firing with my thumb
Lol but why do I have 2 settings and clan options?😕 😕
@rapid bramble Just a visual glitch. Restarting should fix it.
I have log on to the for maybe 17th time after the update, still it is here
My account ban due to popularity
Please refer to the private message from @polar marsh for further information, @signal quest.
Ok i will try
@night cloak do you know how to fix my problem?
my lean button is unresponsive when i shoot
Release Date For Bonus Challenge?
I, unfortunately, don’t know. If you can record the issue and report in #old, it would be great, @gusty raptor.
like i cant aim with my lean button whilst others can
I have put 1 settings and 1 clan next to the bottom bar(season, worksop etc.) And other are in that panel
@magic talon No ETA.
Ok Thanks, And Crew Challenges?
Hello my account get banned for 10 years but I was never cheated or used bugs or something I don't know why I got this ban unban my account its not fair
Username: ID亗ROYAL
ID: 5254759585
Please refer to the private message from @polar marsh for further information, @red iris.
I want to change server
@gusty raptor I faced similar issue in the past. Then I realised my palm was touching the iPad screen. Could you place the iPad on a flat surface and only use your right hand to do the thing and see if palm was the issue?
and i dont think its my device also cause i have and ipad pro
I want change server because for next season .but server change after 24 days
how can i instal no grass ?
of i change server after 24 days my rank go gold
can i get banned for it
😫
I think i have an issue or bug with my game
My lean mode is on hold but when I release the lean button it still in ads mode
It’s working like tap not hold
Yes it’s on hold
It’s on hold
Let me try
Bro u know bouns chllange has been introduced so do u know when we will be able to play bouns chllange?
@vagrant tulip
U r sure that we will able to play in next 2 or 3 weeks?
Or after 1month
Fluke
Ok
BTW thnx
(about server settings I complained earlier)
It seems that my account has got hacked by someone and the hacker seems to have linked his FB and Email account and address respectively, and I tried unlinking facebook and I'm getting this error mentioned above. Any help pls?
My account has been banned from Season 15, I have not used fraud or any kind of fraud, and that I have spent a lot of money
There is an error, but the files for Android or a virus are made to be banned
ID:5692627185
And this hacker logged into my account constantly today and I'm getting kicked out to login page. I've sent a complaint about this login issue to customer service ofc but it seems that they are not helping at the moment
your social media account have to be linked for 21 days or more before you can unlink it. @inland dust
If so, then it must be that my account just got hacked a couple of days ago..
Anyways if you can help, you're welcome
Please refer to the private message from @polar marsh for further information, @dense tangle.
you should contact the in game customer service. @inland dust
K thanks for tip
My account got hacked please unlink twitter account
Asap
By now
Please
Help
Im continuously going to login page
Please unlink
IGN : 4VipexxVENOMū
CHARACTER ID : 6558792754
Email : yashrajarien@yahoo.in
Oh my goodness you too?
Same
account has been logged in with a newer version, how to fix this problem please
please contact the in game customer service. you may refer to the steps in this screenshot
They are not responding @feral forge
refer to 5.5 in #faq. and please wait patiently for their response, only the in game customer service can assist you with account related issues.
account has been logged in with a newer version, how to fix this problem please
this error occurs usually due to someone has accessed to your account with a modified version of the game. please first identify if any of your social media has been hacked or compromised by an unauthorized person.
Today game performance is very bad in Pubg it’s working slowly why? Device: iPad Pro 2020
no my account not hacked
Any help ?
Any Update came on Beta PUBG MOBILE?
Please do not advertise here, @dark comet.
No new versions for the beta has been released yet. Feel free to keep an eye out for the in-game events and #news.
Please contact the customer service for further assistance, @balmy drift.
in the game ?
Yes.
You may refer to subpoint 5.4 in the #faq channel for further instructions, @balmy drift.
Thank you
Same happened to me
After some days Twitter unlinked and i unlinked Facebook also and link another social media
What is your problem?
I've been muted and i have no idea why so? Because i haven't chat with anyone and i received a mail that i got muted for 1 day. i wanna know why??
I didn't used any. As i said i haven't chat with anyone since 2 days
I know both of them violate the rules\
When is Karaking coming out?
Now this is a useless action tbh.
Maybe This season or next season
Lol i just said
I don't chat with anyone but getting useless bbbbbaaaaannnn is not good
i mean u can turn on the vc to scream at the random however u want
Karakin will be released in April.
The information is from our community team.
Hi I have a 10-year band account I did not do any violation of the rules of the game I have proof and I am broadcasting on tick-tock BBG has an error in categorizing some accounts and paid accounts
Please refer to the private message from @polar marsh for further information, @thick vault.
Where is the radiation monster head hitbox (not librarian)?? I shot the head but no critical damage
help
Nobody cares huh?
Hello, I am banned even though I do not use any 3rd party software. I offer a solution.
Please refer to the private message from @polar marsh for further information, @split bridge.
Hello! I have had my account suspended for a long time now. I have contacted support as I have not violated the terms of service and am convinced this is wrong.
However, support says "we are checking" for over a year. I can't wait any longer.
Is it possible to get a refund for the UC I did not use?
Please refer to the private message from @polar marsh for further information, @crude void.
can somebody tell me if i can play at smooth+extreme settings on devices with snapdragon 765 and snapdragon 765g ? there was supposedly an update to support 60 fps on these processors but i am not sure if that is confirmed and if the update apply to both processors..
@kindred venture The graphics processing unit is pretty slow compared to the standard 60fps processor (SD845). But if it was promised, it should get an update soon.
@night cloak where can I get more information on this?
I was wondering you i get banned for using gfx tool for pubg mobile?
Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @cloud heron.
Then make your game smoother smh
@kindred venture There is no specific or confirmed news.
How can we get pubg partner title?
@indigo tinsel The title can no longer be acquired.