questions

[onyx dagger]

Which = it is not possible.

[night cloak]

It is quite good and this problem appeared only after the update

[onyx dawn]

Pubg mobile bot ?

[onyx dagger]

Try changing your DNS, @night cloak.

[onyx dawn]

For updates

[onyx dagger]

What? @onyx dawn

[night cloak]

I'm using Mobile data

[onyx dagger]

Oh.

[long orchid]

@onyx dagger Can u help me to unlink my email

[night cloak]

what should i do?

[onyx dagger]

Hold on.

[onyx dagger]

Well, as the feature (email link feature) is still in the BETA version, it is not possible.

[long orchid]

So how can i change

[night cloak]

?

[long orchid]

It is linked by a hacker

[teal orbit]

Hello pubg can you help me out ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @teal orbit. Remember to read through #faq before asking questions in the support channels.

[nocturne quail]

I’ve already updated and the hacker just kicked me off and now it won’t let me back on....

[onyx dagger]

You may contact Customer Service in-game regrading this, @long orchid.

[wind apex]

يسطا بيقولك قيد الانتظار 😂

[storm flume]

Please do not use languages other than English, @wind apex. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service via the in-game settings for further assistance, @nocturne quail.

Please avoid going off-topic, @wind apex. You may have unrelated conversations in #chat.

[night cloak]

what?

[nocturne quail]

Ughhhh

[onyx dagger]

Yes?

Please be patient for a moderator to assist you with this, @night cloak.

Asking for UC is not allowed, @teal orbit. Feel free to buy it.

[night cloak]

ok

How can I subscribe to RP Prime Plus for the first time

[night cloak]

<@&481161015728406538>

[clear spindle]

It seems to be an issue with the internet connection, @night cloak try using a DNS( refer #faq 4.5 ) or use a different network.

You do not need to mention the role for these.

[night cloak]

the last massage was deleted

[night cloak]

i said, I'm using mobile data!

[clear spindle]

You can still use a DNS.

[night cloak]

how

[clear spindle]

Refer #faq 4.5

[grand hatch]

Rubex i dont have any options so do i have to delete the game again? And start over

[clear spindle]

or you can google it.

[night cloak]

google? why... you are mod and you must help me not google

[lusty path]

Hii Pubg team my pubg kr account is banned for 10years I don't know why because I am an iPad player with no pc so I don't know why so please if you can read this please help me ID 61240185774 Nickname Ｄム几Ｇ乇尺ū Thank You

[clear spindle]

Click on the icon and from the next screen you'll see the option to subscribe it.

[polar marsh]

@lusty path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

That's why I told you to refer #faq 4.5

[night cloak]

ok

thanks ❤️

[clear spindle]

You are welcome.

Redownload the game, @grand hatch.

[stark surge]

Hello could anyone help me out ?

trying to login and another guy who hac my account made it you have logged into a new version and can't login to a old version

[clear spindle]

Please contact the in game customer service from the login screen [help] & make sure to secure your login methods.

[stark surge]

I've tried done it

no support

2 weeks now

[clear spindle]

They'll respond to your issue, try again.

[stark surge]

There just no a guide for it?

to fix that problem!

[clear spindle]

Contacting in game CS is the only guide.

[tribal wind]

Smokes are taking full 6 sec to pop after throwing why?

[indigo swallow]

Hello, pubg mobile, I know that you are very busy due to the large number of messages. I had no problems with my account my account has been bannd for no reason and i swear to do or use external materials and that i play clean play and i make very carefully to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possible because I'm wronged thank you pubg moblie
The account id:5338008467
The name :『07』DRAG0N

[polar marsh]

@indigo swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clear spindle]

No information, you can report it in #old.

[past herald]

Any info of what this is and how to fix?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @past herald.

[nocturne quail]

So is there going to be another update or did the person who hacked my acct sign in with the Korean version of the game? Is that why I can’t log in... I did the recent update on the 8th

[onyx dagger]

Please do contact Customer Service in-game about this, @nocturne quail.

[inland dust]

I'm from Asia and my server settings seems to be in Middle East from install for no reason, and I'm unable to change the server but I didn't change anything in here as I just installed the game just now. Now how am I supposed to solve this?

[onyx dagger]

Well, you may change the servers after 60 days, @inland dust.

[inland dust]

So you're saying me to play in 300+ms ping and grind up the ranking system, and leave as 'I didn't do anything'?

[clear spindle]

May I know the country you're from??

[inland dust]

India, but I know the game's banned here

So am I not allowed to play this game?

[clear spindle]

Something we cannot help you with.

[inland dust]

Alright, thanks I guess

[clear spindle]

You're welcome.

[honest goblet]

I'm new in pubg mobile
Bt I couldn't understand what was server .
So I accidentally changed it .
Bt now I can't change it ☹️
Plz help me

[clear spindle]

You can change it after 60 days.

[honest goblet]

☹️☹️

[fluid palm]

in game sound issue

volume increases

auto

[storm flume]

Hello, @fluid palm!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Hi
How i can use it

???

Help plz

[fluid palm]

@celest shadow it only happens in tdm, first the sound is low then it become high

[celest shadow]

You can use the Premium Crate Coupons when the Premium Crates are available again, @night cloak.

[night cloak]

Oh

[fluid palm]

no assist, okay i should report then

[frosty yoke]

hello I was blocked for shooting in the legs in tdm id 5406460159 Country in device phone Lenovo z5 s Ukraine 18 years old wifi totolink internet talant help pleas

[polar marsh]

@frosty yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

The team is aware of the bug where your sound effects increases after dying for the first time in the Arena mode matches. You may help report this in #old as well.

[polar marsh]

@coral patrol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

how do i prevent hackers from linking to my account in the future

[onyx dagger]

You can try enabling 2FA (2-Factor Authentication) for your social media accounts which are linked with your Game account, @night cloak.

[night cloak]

how

in game or in the account ?

on my gooogle play i have

[clear spindle]

Change your social media accounts' password regularly, enable 2FA from the settings.

[night cloak]

he didnt hack my google he linked unknown account to my game account

[clear spindle]

Contact the in-game customer service.

[night cloak]

he just linked his twitter to my game account

i did its being sorted right now

im just asking how to prevent that

in the future

concern team is working on the isue

[clear spindle]

Link another account if you have an option.

And refer what I said above.

[night cloak]

so if i link all posible slots he cant link his?

[clear spindle]

Yep, they'll not be able to link their account anymore.

[night cloak]

ok ill do that once they unlink him, thanks for the info

[clear spindle]

You're welcome.

[lavish grove]

This is my ID it was banned for no reason just started the game and got the message data has changed it had the ban dp after it was banned now the dp is not there does that mean i can get my id back ? but when i try to log in it is just showing the same message that i will be unbanned on 2031

[polar marsh]

@lavish grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scenic latch]

hi guys if i queue a match for like 10mins long, does that mean theres no match available or something else is wrong?

[robust inlet]

H

[kindred egret]

is it allowed to exchange popularity for UC?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @robust inlet. Remember to read through #faq before asking questions in the support channels.

[onyx dagger]

Less players to play in the said mode.

[kindred egret]

???

[onyx dagger]

No, @kindred egret, but popularity for popularity is allowed.

[kindred egret]

if I have legit proof of people doing that, is there a way to report them for further investigation?

[scenic latch]

thanks for the answer

and how do i delete my accounts?

[onyx dagger]

Your game account?

If so, check out the game settings.

[cinder prawn]

I don't have change country botton ?

[onyx dagger]

Could you please share a screenshot of the in-game settings here, @cinder prawn?

[scenic latch]

there isnt any settings to delete my account in the settings menu

[cinder prawn]

...

[onyx dagger]

Which means it isn't possible, @scenic latch. Feel free to abandon the game account.

Unfortunately, you cannot change your region or country. This is because your account was created in one of the EEA regions, and the reason that the option to do so is disabled is because of GDPR laws, @cinder prawn.

[scenic latch]

is there any other way to delete my account? as i accidentally used my fb account to make a new account instead of linking it to my twitter account

i want to delete all my existing accounts and make a new one and link it all

as i believe my twitter account was hacked

[onyx dagger]

You can unlink the Facebook account.

[limber siren]

Help bro :(

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @limber siren. Remember to read through #faq before asking questions in the support channels.

[cinder prawn]

@onyx dagger I want to change it I don't receive any events

[onyx dagger]

Sadly, it is not possible. :(

[scenic latch]

i tried unlinking but when i login again with my facebook, it logs me into myu old account instead of creating a new one

[cinder prawn]

How it's not possible ??? I will do any thing to change it

[onyx dagger]

Which means it isn't unlinked. It takes 7 days to unlink.

And you shouldn't log in to that game account with Facebook when the unlinking process is going on.

[onyx dagger]

It is because of the GDPR laws.

Nothing can be done about it.

[cinder prawn]

I Don't understand ??

[scenic latch]

alright didnt know that

[onyx dagger]

:)

[scenic latch]

how about my email, how do i unlink that?

[onyx dagger]

You just need to understand that nothing can be done about it.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @scenic latch.

[cinder prawn]

What is that ?? DPDR Laws

[onyx dagger]

Click on "Data Transfer outside EEA" which is in the game settings.

[cinder prawn]

So ?

[scenic latch]

i tried to look up the customer service but theres no topic about unlinking accounts

[onyx dagger]

Well,I dont think that it is possible to unlink the linked email, @scenic latch, as the feature is still in the BETA version.

[scenic latch]

damnnnnn

alright thanks

[onyx dagger]

You're very welcome! 🤗

[night cloak]

Blue Hit Effect Added In KR Version But Not In Global 😤 why Pubg Why ?? 😖

😖😖😖 Please Launch KARAKIN as well

Next month ❤️😭

[clear spindle]

Because it is not added in global version of the game. Feel free to add your suggestions in #old. Karakin will be released in April.

[night cloak]

@clear spindle So it will Never comes ?? 😖

[clear spindle]

I never said it will not be releasing. Who knows the future.

[night cloak]

@clear spindle Great 😂

[vagrant onyx]

They are many future in Chinese version and overtime they add some future in some of update sometime ( but not all future )

[night cloak]

Ya

But Kr & Global are similar bro

It's Why I said

[onyx dagger]

They aren't.

[night cloak]

Game for peace is totally different

[maiden stream]

Is there a way to add back people that you unfriended and blocked from the block list?

[stray ridge]

Hello can anyone help me who has good knowledge about pubg technical stuffs

Anyone

[hollow steppe]

Hello I have a problem with UC every time I purchase a UC they deducted from the account I just want to know how long they will deducted my UC and thanks.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hollow steppe.

We are unable to provide assistance if you do not ask a question or state a problem, @stray ridge. Remember to read through #faq before asking questions in the support channels.

[runic gazelle]

I Use Pubg Mobile Kr Version Everyone Has Blue Blood Colour My Own Brother Also Has It But When I Open My Game And Go To Effect Settings It Doesn't Show Blue Blood Collour

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @runic gazelle.

[runic gazelle]

So What Should I Do For Kr Version ?

[clear spindle]

Contact their in-game customer service.

[runic gazelle]

Wowwww 🔥

I don't know korean

😭

I am indian

[clear spindle]

You can wrote down the name and search for the ID after unblocking, @maiden stream.

We cannot help you with that, @runic gazelle.

[runic gazelle]

Wow

I will go into depression by this way

😭

[clear spindle]

Still I cannot help you. Please move.

[runic gazelle]

Ok

I am gonna reinstall

And let's see

[clear spindle]

🤷

[maiden stream]

The name has special characters

[clear spindle]

There are lot of websites which provides the special characters.

Or you can try posting a screenshot of the user in #media and ask about it in #pubg-mobile.

[hardy sphinx]

Hi

[maiden stream]

Alright

[clear spindle]

#media.

[night cloak]

hello i had a question, how do i change weapon that’s in lobby

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hardy sphinx. Remember to read through #faq before asking questions in the support channels.

[zealous estuary]

I want to do report for this page please guys don’t enter,that fake page

[night cloak]

@zealous estuary Report it to [e-mail].

Hello,

My in game name is TrovoJosh (ID: 5264997087). My account has been banned for 10 yrs but I have not done anything wrong. I have tried contacting customer service through the pubg mobile app and sent multiple emails for the past two months with no response. I am a small streamer on trovo and my gameplay is available there as proof https://trovo.live/JOSH_PUBGM
Please take another look at my account as I have never cheated in this game and have always been against cheaters. I am willing to help with this process in any way. Thank you.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[errant sand]

how to open 60 fps without receiving ban pan on pocophone x3

[haughty rock]

How many social media account canbe linked to pubgm at a time

Bcz i see 3 links on youtube etc
Like iphone user have

And if we linked app store account to pubg and we login pubgm on andriod phone can we see the link of apple devices

[ruby pecan]

I was asking for an appointment. New update fixes

The game's all a problem.

And there's no 🤦 ♂️💔 pleasure.

Please, I want a solution to the problem.

[haughty rock]

Help help help

Can anybody help me

[night cloak]

@haughty rock what

[haughty rock]

I want to say that if l have linked game centre to my pubg account

Can i see that link on andriod phone

By going to settings

[night cloak]

What is Game centre

@haughty rock

[manic totem]

Someone linked their facebook to my game and we’re basically sharing my profile now. Kindly remove all accounts linked to IGN: F5xGodsent, ID: 5433393315. I have spent thousands on your game and I would really like my account back before your bot bans it.

[storm flume]

Please refer to subpoint 2.11 in #faq for further information, @haughty rock.

[night cloak]

@manic totem Why Do You shared Your Password to others

[thin halo]

iOS media platform kinda like Google Play but Apple version.

[night cloak]

It's your fault

@thin halo kk

@thin halo ok,

[thin halo]

Get a better device that supports 60fps.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @manic totem.

[manic totem]

Stop making assumptions. My gmail got hacked and a Facebook was made with arabic texts. Then my pubgm got hacked

I already changed my credentials for my gmail and fb but he still has access

[night cloak]

@manic totem It's your duty to Protect your Gamil

[manic totem]

Well it got hacked it happens

[night cloak]

Impressive

They Can't Help You

Why Do You Not Link You Fb to Pubg

[manic totem]

Ok then how do i delete my profile and skins?

[errant sand]

Nu device can easily lead to 60 fps but because of limitation set from pubg can not set more than 40 fps

[manic totem]

It is thats what i use to login

[night cloak]

There are many Platform For Login Pubg Ex Twitter Fb Gmail Etc

@manic totem

@errant sand Use GFX Tool

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[errant sand]

for using gfx can be received ban?

[manic totem]

Wow even the discord bots are trash

Amazing game

[night cloak]

@manic totem it's Your duty To Links In All platforms

[manic totem]

Its linked to my gamecenter and facebook. I try not to go on so many platforms

[night cloak]

I have bought it more than 200 times. What is this or is it normal?

[manic totem]

Why are you defending them

[night cloak]

@errant sand allmost 50M + People's Use GFX toop

[manic totem]

I cant even delete my profile what is wrong with them. Isn’t it illegal to be unable to delete a profile that I created?

[night cloak]

@night cloak your money got wasted

[night cloak]

No, I didn't waste my money, I got akm but I want a development piece ! I have bought it but there is an error 😆

@night cloak Ok

@night cloak Can U Gift Me Carlo

😖🤑

@night cloak ❤️

[haughty rock]

I mean that can we link three social media network to a pubgm and can we see gamecentre link from setting in android phone

[night cloak]

@night cloak ❤️❤️

[night cloak]

What do I benefit? 🙃

@night cloak You Are Rich That's Why I Can't Afford it 😔😐

@haughty rock No You Can't See Game Center in Android

@night cloak ❤️❤️❤️

[haughty rock]

@night cloak also how many social media links we have in pubgm

2 in my knowledge but i see 3 links on youtube other than 3rd party links i am not talking about 3rd party links phone number or email

[night cloak]

I work hard to take what I want. You get a job, not just sleeping.

@night cloak ok Bro

@night cloak I was Just Joking

Am A Student in Future I Will Buy

All Things What I Want

🔥

[night cloak]

I wish you success, then

@night cloak Thank You 🙂

[haughty rock]

I am asking is this possible

And i can see there gamecentre on andriod phone although i cannot login from gamecentre on andriod phone

Where are moderators etc

Help help help

[amber cypress]

Hi, my account has been classified and I have not made any mistakes. I have paid huge amounts of money into my account, and I cannot continue playing PUBG with a new account and I want to remove the band from my account.

[polar marsh]

@amber cypress:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[storm flume]

Hello, @haughty rock!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[unborn falcon]

Hello, I have a problem with a game.

[night cloak]

Is there an official Pubg mobile Nepal Official Discord Server?

[vagrant forum]

No.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unborn falcon. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Okay then😊

Do mods have any idea of National Tournament?

[balmy jackal]

so we can't change name without paying?

[polar marsh]

@wild creek:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[hallow gulch]

You can obtain an ID card from the returner method, which is going offline for 15 days straight. Then when you log back in, you'll get a pack carrying an ID card.

[balmy jackal]

Gotcha, thanks but why is this? I mean any logic? we are able to change flags after 60 days right?

[hallow gulch]

Yes.

[rocky goblet]

How many co leaders can a lvl 10 clan have?

[hallow gulch]

Up to 3.

[rocky goblet]

Thanks

[pallid slate]

Is anyone from asia facing any issue with their login ? “Network error , cant login “ something like that ? I am getting that error after new update

[heavy geyser]

Nope

[lucid moth]

Hello

[night cloak]

When is the new season coming?

[stark plank]

After the update,the game crashes heavily in the lobby and in the battle. Both emulator and mobile. Please, correct it @night cloak

[night cloak]

@stark plank Could you include more details and send it in the #old channel?

@pallid slate where in Asia to be exact?

@night cloak Later next week.

[bright dove]

Hello

Any body here

I'm kinda worried

[clear spindle]

Please report it in #old.

[polar marsh]

@icy agate:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[hoary tusk]

Hello my name is ツAKM卍AYMAN and my id is 5350245701. My account was banned in the game for 10 years (3650) days, until 2030, my account was banned for this period and I did not make a mistake, and I did not use any third-party software, or anything immoral within the game, and I was blocked by mistake And internet connection was very bad. I hope that my account will be up and running again.

[polar marsh]

@hoary tusk:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[night cloak]

Hello everyone, I have a problem in PUBG where it doesnt show the frame rate options in pubg. I have screenshots of it too if someone wants to help

<@&481161015728406538> May you please help me 😇

[normal fulcrum]

Please provide the screenshot of you settings @night cloak

[night cloak]

Ok, wait a minute please

@normal fulcrum

[normal fulcrum]

Have you updated the game to latest version?

[night cloak]

Yes

To the 1.3.0

[normal fulcrum]

Tried routine repair?

[night cloak]

Never heard of it

[cyan citrus]

What's the problem?

[night cloak]

Also I use a Samsung Galaxy S7 and my friend recommended me to use gfx tools as it only increases the FPS

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[normal fulcrum]

Logout, you will see repair button on log in screen, click select routine repair

Latest update will be downloaded again once you do a routine repair. Maps and resources won't be removed @Infamous Speaker#4217 @Infamous Speaker#4217

[normal fulcrum]

Country?

[cyan citrus]

Pakistan

[normal fulcrum]

Tried client repair?

[storm flume]

Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and punished accordingly, @night cloak.

[cyan citrus]

How? it happens when needs to be updated

[normal fulcrum]

How what happens?

The error?

[night cloak]

Jin

May you please answer my current question

[normal fulcrum]

@night cloak

[night cloak]

It only increases the FPS though

[normal fulcrum]

Doesn't matter. Use of gfx tools leads to ban

[night cloak]

Thoroughly checked the coding with Hex Editor

Doesn't change any of the configurations though

It modifies game data. Editing game data is a violation of the terms of service - no matter what you are doing.

Nor is it an sort of hack that gives me an advantage

You can use it on your own risk.

[normal fulcrum]

We cannot provide you support for using gfx tools. Please move to #chat

[night cloak]

Thank you for your support

Greatly appreciated

[cyan citrus]

@normal fulcrum nothing, it got fixed after clearing data of game, thanks

[normal fulcrum]

Sounds great

[night cloak]

Why doesn't it show the other frame rate options?

Highest is High

How can I get the other frame ree options?

[tired blaze]

Hi, I have been banned from PUBG Mobile for violating the user agreement, but I have not broken anything of the rules and have worked hard on my account and hope to get it back. What do I do to recover my PUBG Mobile account, please

[polar marsh]

@tired blaze:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[night cloak]

@normal fulcrum

[clear spindle]

You may reinstall the game.

[olive estuary]

After Latest update enemies sound appears much closer in TDM when they actually are far. Secondly Gun sounds is way too loud. In Classic matches enemies footsteps is bugged. We can't hear the steps like we used to. we only hear them when enemy is like 10-20 m away from you. needs to be fixed like it was before the update please.

[clear spindle]

We're aware of the issue, @olive estuary it would be better if you report that in #old too.

[olive estuary]

Already done there too. Thanks @clear spindle

[shut surge]

Hello, My Pubg Account it was hacked because he wanna sell my star frame account
I only have access to gmail now because he kept banning the account for few days many times and then he unlinked the Facebook now it’s connected to Twitter and another 3rd link can you please help me?
My pubg id: 5158732646

<@&481161015728406538>
@normal fulcrum
@clear spindle

[clear spindle]

You may contact the in-game customer service, @shut surge please do not use the Moderator role for this.

[shut surge]

@clear spindle oh sorry I didn’t know, can you give me the steps how can i do it?

[hazy tangle]

I’m facing the issue on iPad it’s saying that the account has been logged in with a new version of game please update but it’s all updated and officially downloaded from App Store! In game support didn’t helped, please help for the same!

[clear spindle]

Contact the in-game customer service from the settings and then explain the issue.

[shut surge]

Which topic should i choose

[clear spindle]

Please contact the in-game customer service from the Login screen, @hazy tangle.

Account related issues, @shut surge.

[hazy tangle]

They didn’t helped tried contacting two times

[clear spindle]

Try again. Make sure your login methods are safe if not contact the respective social media's customer service.

[valid jewel]

Ya ingame customer service isn’t really good I tried contacting twice about a error in the game and they just completely ghosted me

[clear spindle]

What was that issue?

[hazy tangle]

They didn’t helped and ofcourse the login methods are safe or whatever playing since season 2 and logged in more than 100 times till now first time facing the same

[clear spindle]

Tried reinstalling the game?

[hazy tangle]

Done

Repair also done

[dusky blaze]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to not do or not use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5390838718 The name of the account user『MX』YOUSEFメ

[polar marsh]

@dusky blaze:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[hazy tangle]

Tell me what to do now? #questions gonna help or not?

[clear spindle]

You may start a new conversation with the in-game CS as "account logged in with newer version".

[hazy tangle]

How many times? Already tried 2 times

[clear spindle]

Try again.

[hazy tangle]

If this time also they didn’t solve then tell me what should I do?

Do you have any email of support? Because in game support is not helping

[clear spindle]

E-mail is for the general enquiries: [e-mail]

[strong totem]

@onyx dagger bro

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @strong totem. Remember to read through #faq before asking questions in the support channels.

[strong totem]

the hacker The hacker blocked my account for ten years

[polar marsh]

@strong totem:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[sour bronze]

HI admins where do I discuss about tournment room

[heavy vortex]

wtf is this 😐

[dry cargo]

Hi, I have been banned from PUBG Mobile for violating the user agreement, but I have not broken anything of the rules and have worked hard on my account and hope to get it back. What do I do to recover my PUBG Mobile account, please/please dont give me mute im dont lie im dont lie i swear my god

[polar marsh]

@dry cargo:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[heavy vortex]

useless

[obtuse rampart]

How do I get them color things on my death crates metro royal

[heavy vortex]

what does this means. and if it means kills. why's it changed

[night cloak]

@heavy vortex 0 kill.

Use #old please.

Oh sorry

[onyx dagger]

Colour things?

[obtuse rampart]

Yes

[clear spindle]

Would you mind explaining what help you need, @sour bronze ?

[obtuse rampart]

I mean by the flares

[onyx dagger]

I did not understand what did you mean, sadly.

[obtuse rampart]

It tells what stuff they have when you killed somebody

[onyx dagger]

Oh, you mean the flare which comes from the enemy crate?

[obtuse rampart]

Yeah

[clear spindle]

Represent the value of the crate, @obtuse rampart Red = mythic.

[obtuse rampart]

Yeah

I don't have it

And I'm confused to why I dont

[clear spindle]

You can discuss further about it in #pubg-mobile.

[obtuse rampart]

Alright.

[night cloak]

looged in from newer version please update the game to the newest version ? why do i get this mesage

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[night cloak]

i have hacker in my account

how did he block me out

please help

[clear spindle]

Please contact the in-game customer service for account related issues.

[night cloak]

omg they are fixing my other isue

i have a chat open with them

im preaty shure they wont read

[clear spindle]

Well you can try when the conversation for the first had ended. Meanwhile contact the social media's customer service and secure the account.

[night cloak]

he will unlink me

they are in the procese of unlinking the hacker

so they will send me feedback when its done and i have to wait

[clear spindle]

Please contact the in-game customer service for account related issues.

[night cloak]

ill send you a screenshot of customer servece chat

please wait

look

they will inform me when the unlinking is finished

and i dont know if they will respond if i start telling them the new issue

any way to email concern team directly for faster responce?

[long kettle]

There is no other way, the only thing you can do now is to wait as they said while they help you unlink it, and most importantly keep logging into your account with the available link that you still have so that the hacker doesn’t unlink you.

[night cloak]

do you not understand?

i cant loggin

[long kettle]

I’m explaining what they told you, in that case you should make it clear to them that you completely lost access to your account

[night cloak]

not yet but im about to

i was inn today erlyer

[long kettle]

What version are you using currently?

[night cloak]

1.3.0.14922

i will lose my acount ive been playing from seson 2 😦

[onyx dagger]

Please do contact Customer service in-game about this, @night cloak. You can contact them from the login page.

[night cloak]

idk what to do im going insaine

[onyx dagger]

Sadly, we cannot do much about Account related issues here, on Discord.

[night cloak]

i know

but why do i need newest version to loagin

i have it anyway

so that makes no sence

[onyx dagger]

Its just that your game account is hacked.

[long kettle]

Okay the hacker used a trick to upgrade the game so that you can’t log in, it’s a simple way but the good news is that he can’t unlink your account with that method, you can search it too.

[night cloak]

what do i do then?

[onyx dagger]

Contact in-game Customer Service.

[long kettle]

See youtube, unfortunately can’t discuss more here

[night cloak]

why cant he unlink me if he is the only person with acess to the acount rn

[onyx dagger]

Basically, no one does.

[night cloak]

so he will get my account baned great!

[onyx dagger]

Lets hope for the best!

[night cloak]

lets sey i know how to do taht will i get be*d?

will i be abble to get in then?

if i set it to 1.3.0.99999?

[onyx dagger]

I do not know about that, @night cloak. The best way is to contact customer service in-game.

[night cloak]

Hi. The upgradeable weapon of bizon 19. I have it max and it doesn't appear in workshop in smg or total but in inventory it appears good. Is that a glitch or bug or what? @onyx dagger

anoying hackers ruening my month

[clear spindle]

As you have already contacted the customer service, please wait for them to do the further process, @night cloak. Let's not keep on discussing this in a loop.

Please report it in #old, @night cloak.

[night cloak]

I am asking you what it is man.

I relogged pubg and it keeps appearing and disappearing what's going on?

[clear spindle]

I haven't heard about it, so it would be better if you report it in #old, so that we could check that if it's an issue.

[lofty tinsel]

I changed the password of my linked E-mail in pubgm account but it won't login via new password. How to solve this problem ?

[night cloak]

E-mail (3rd login) is in beta phase at this moment therefore it's not working that good. Try again later.

[proper zenith]

Hey I found a hacker with kd of 10+ kindly ban him asap.

[night cloak]

#cheater-reports @proper zenith

please, help me.

ive been banned till 2031

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[quaint aspen]

1.3 update there are a lot of Gilchas that make players angry

[chrome belfry]

Hi i need help Please change my server because very ping

[quaint aspen]

1.3 update there are a lot of Gilchas that make players angry and have a very bad game

[versed sonnet]

Wait until the cooldwon of the 60 days, beginning from start of S17, are over. The you can change your server.

[quaint aspen]

Please solve all update problems in tdm warehouse and solve glitches on classic games

[chrome belfry]

I chose it as a result of an error, the game is not played at the moment, I want a Turkish support or please help, I can't wait 60 days.

[chrome belfry]

I chose it as a result of an error, the game is not played at the moment, I want a Turkish support or please help, I can't wait 60 days.

[versed sonnet]

But you have to wait the 60 days, there‘s no other way.

You can check #735483472432594994 subpoint 3.1 for regional communities.

[feral forge]

please share your feedbacks in #old

[chrome belfry]

The game is not playable now but I chose it as a result of mistake

[chrome belfry]

also who are you ?

[versed sonnet]

I‘m from Germany, but that isn’t important.
You have to wait the 60 days, there is no other solution.

[winged umbra]

Is there any way to know when the sound bugs will be fixed? :/

[vivid quiver]

I know the rules were broken, but the account was stolen

[polar marsh]

@vivid quiver:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[celest shadow]

Yes, @winged umbra. Please keep an eye out for the #news channel.

[chrome belfry]

I chose it as a result of an error, the game is not played at the moment, I want a Turkish support or please help, I can't wait 60 days.

[chrome belfry]

please help me

[celest shadow]

Unfortunately, you will need to wait for the 60-day cooldown before you are allowed to switch to another server, @chrome belfry. Please be careful next time.

[chrome belfry]

Should I wait 60 days without playing?

[celest shadow]

You can still play in your preferred server if your friends invite you to a duo or squad match, @chrome belfry. This only works if they have selected your preferred server as well.

[chrome belfry]

You are not fair at all, it was a situation that developed as a result of a mistake, there is definitely a solution. I was a royale pass member in season 6, now I am subscriber, respect and help

[winged umbra]

Thank you.

[chrome belfry]

@celest shadow who are u ?

[celest shadow]

There are no unfairness here. A notice would appear before you decide to change your server, and it clearly states that there will be a 60-day cooldown period if you confirm your selection.

You have to be patient until the cooldown period is over, then you are allowed to switch back to your original server.

[chrome belfry]

i need turkish Support thank for help

[celest shadow]

For further assistance in your preferred language, feel free to join the regional community below, @chrome belfry:

▫️ https://discord.gg/pubgmtr

[fathom glade]

can anyone from mods help me with my problem?

[dapper cipher]

Hello Tencent team, my account has been banned for 10 year due to violation of user agreement. I didn't do anything wrong and didn't violate any rules so please unban my account. I'm playing Pubg mobile since season 2 and I'm playing Pubg mobile very fairly. So please help me and unban my account.

Thank you Pubg Team.

In Game Name: THW๛MaSaRaPर

Game ID: 536653384

[polar marsh]

@dapper cipher:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[fathom glade]

my account has an issue in ARENA and TDM ... time freeze and teammates and enemies all invisible. This issue only with this account and only with Wi-Fi

[soft jay]

Hii sir....

[storm flume]

Hello, @fathom glade!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fathom glade]

can someone help me?

[soft jay]

Sir, I got an IP address of a hacker. He is sending hack to a lot of people.

[celest shadow]

Please refer to the message sent by Machete 2.0 above, @fathom glade.

[celest shadow]

We do not condone such behaviour and cannot assist you with this.

[river locust]

@celest shadow sorry if i text here. can i pm you?😅

[celest shadow]

You sure can.

[fathom glade]

i reported it in game and in discord some days ago but still happened its strange issue .. account issue tried to change phone and try another account or even 4G instead of Wifi all works 😦

[celest shadow]

If you have reported it, then you have to give the team some time to look into the issue, find a way to fix it and et cetera. Such things cannot be fixed instantly, we hope you understand and thank you for your patience.

For now, I recommend that you use a different network connection or a DNS (refer to subpoint 4.5 in #faq for further instructions) and see if these steps help you with your issue, @fathom glade.

[fathom glade]

dns and vpn are banable?

[safe drift]

I need help
Yesterday i bought ipad 6 and i didn't know that it was jailbreaked and i login my account and got banned for 10 years.. Can i get my id back?

[polar marsh]

@safe drift:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[hallow gulch]

Using a DNS is fine, as long as you don't intend on using it to change your country/region settings. That applies to VPN's as well, as we don't recommend using them avoiding the problem/s of a file error etc...

[celest shadow]

Only DNS, please do not use a VPN.

[heavy vortex]

5 tries already failed for pacifist. why do the devs indirectly wants us to team up😐

[river locust]

@heavy vortex team up can lead to ban

[heavy vortex]

wow 1 never knew

[river locust]

@heavy vortex #pubg-mobile

[celest shadow]

We appreciate the feedback, Nitin. You were able to complete the Pacifist achievement in squad mode in the past. Please provide a reasonable explanation as to why this achievement needs a tweak and share your concerns in #old, that would be greatly appreciated.

[heavy vortex]

😐 like it matters to them

[celest shadow]

Of course it matters.

[heavy vortex]

thx anyways

[heavy vortex]

never did. they care about money. everyone knows

[celest shadow]

We are sorry you feel this way. You should include this in your #old report when you are able to.

[soft jay]

Sir, I got an IP address of a hacker. He is sending hack to a lot of people.

Tell...Me I have all proof

Hacker sell hack on discord server and youtube....Why not ban his id

[twilit widget]

Is there any problem with the ping in the game ?

I have a stable connection but the ping is high

[river locust]

@twilit widget there is no ping problem in game.. it can be your device or app.. you should Repair your game! and check your wifi speed. and what is your device?

[heavy vortex]

Just when I thought it couldn't get any better 😑 this happens

[river locust]

@heavy vortex Just use report bottom:")

[primal garden]

i have no idea reported those guys still zero not these two a lot of them get but none of them count

[river locust]

@primal garden you have to request investigator acces. and those reports that you did... you got a mail about it :") For request investigator you need to improve your rank

[primal garden]

i got the mail too

[river locust]

@primal garden You need to get inspector role if you have a high tier and rank.

[primal garden]

ace 2 not count

[river locust]

than u can applie... but it can take time..

for taking that role

[primal garden]

ok its fine its not big deal happy they get lost from game

thanks for your time

[river locust]

@primal garden Thanks for the report ^^ you can report them in #cheater-reports with a 30sec clip on yt^^ it goes faster

[zinc bloom]

am asking the company to disassemble my account because I have taken the band 10 years and I swear that I have not violated the user rules.
Id:5338008467

[polar marsh]

@zinc bloom:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[scenic lynx]

Anyone feeling that the sound is a bit different and not accurate like it used to be? The enemies footsteps are really hard to indicate where he or she is actually

[primal garden]

i got all the mail that i reported them and get removed from game when i got my conq there was a alot

[river locust]

@primal garden thats awesome keep it up🙏🏻

[primal garden]

hop they remove the virus from game soon

[river locust]

i had same issue in TDM only i repair my app and its gone.. it can be from the update

[scenic lynx]

@river locust I feel like it's in classic too don't you think?

[river locust]

@scenic lynx no i didn't had that in classic

[scenic lynx]

Alright

[river locust]

@scenic lynx if you had that( voice issue )... you can put ur voice on High*if repair didn't work

and it should work

[scenic lynx]

Thatll be fine, Thank you 👍

[river locust]

your welcome😊

[atomic trail]

Having issues with Tab S7 with pubgm, resolution is very low 1152 x 720. Buttons and other overlay are too large game is not otimized for this tablet and only work around are gfx tools or modifying config which is not permitted.

[storm flume]

Use of unauthorized third-party software or methods, @atomic trail, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[jade basin]

how i can get pubg leaks early for content

[river locust]

@jade basin you can get beta tester

@jade basin and there is announced on Twitter

[jade basin]

share link

[night cloak]

@onyx dagger Hello. My Twitter account has been hacked, and my Twitter account has been hacked. I log into my PUBG game. I am registering through Jameel and my account is classified. Is it possible for me to have my problem and un-link my Twitter account when I played PUBG?

[jade basin]

where i can find beta tester ?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @jade basin:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

@onyx dagger @Hello! My Twitter account has been hacked, and my Twitter account has been hacked. I log into my PUBG game. I am registering through Jameel and my account is classified. Is it possible for me to have my problem and un-link my Twitter account when I played PUBG?

[fervent osprey]

I can't login with code, and with the password I also have an error. let me ask what is this error?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

Please refer to subpoint 4.6,4.7 in #faq for further information, @fervent osprey.

[fervent osprey]

I have tried everything but still can't

[devout niche]

Hello. My account is linked to mail and 2 social networks
Facebook and gmail

I can't log in via email, but I can log in via social media.
Friends advised me to go to the VPN and check whether the phone number is linked.
It turns out like this: a phone number was linked to my account and my email was changed.

What should I do?
Game tech support has not responded for days. Another person is playing on my account!

[olive dove]

you should contact the customer support again, as only them can help with account related issues.

[devout niche]

I have already applied 3 times. It has already been 40 days since my first request.
Why do they take so long to respond?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @devout niche.

[swift geode]

currently my friend is cheating, how to report it at lobby ?

[devout niche]

Tell me the address of the game's representative office. I will write a written request, certify it with a lawyer, and send it by registered mail.

I think even this will be faster

[storm flume]

Hello, @swift geode!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[glossy sable]

I am not sure if that would help, @devout niche.

You can easily find the address in your application store (Google Play or AppStore) by going to the game's page and scrolling down.

[worn python]

My uc was Missing in my account . Pls help me

How to see my purchase history

[fervent osprey]

Hi. Yesterday, I got a fix for paramete error 2114, sent the code to email, but why can't I login? It still reports login fail

[river locust]

@worn python did you purchase towards Google play(store)?

it gonna be like this

[devout niche]

the game should provide support. In fact, it does not provide it. 2 month has gone as I am waiting for a response. My email could not be hacked by anyone, since Google banned it.

First, we put it on the version. I wrote I'm waiting for 01,02,2021
Then they changed the mail. 02,03,2021
Changed the mail, but how is this even possible..

I just want an answer from them. They will say no. OK, I'll go in and send the account to rest for 10 years and never come back again.

[glossy sable]

Not sure about what you are trying to say.

[fervent osprey]

Hi. Yesterday, I got a fix for paramete error 2114, sent the code to email, but why can't I login? It still reports login failp

[river locust]

@fervent osprey you log from twitter?or google play?or Facebook?

i had that log issue. my acc couldn't log in

i repair my game

[fervent osprey]

I login link mail

[river locust]

Than you need to log via verification code

[fervent osprey]

I tried, but it still gives an error

[mortal apex]

You may contact the Customer Service in-game for further assistance. Please refer to subpoint 5.3 in #faq.

[fervent osprey]

@river locust so have you come in yet?

[river locust]

look at your pm@fervent osprey

[jovial ermine]

Are we gonna have those flies in custom rooms too? 😂😂

[livid solstice]

Hello accidentally changed the server

How can you change back and not wait 60 days

[olive dove]

you can't.

[livid solstice]

And the support of the game can help

[olive dove]

I think they will give same answer, which is to wait for the cool down period.

[livid solstice]

Not a bot

Then the game can be removed

[night cloak]

I'm playing on iPhone 11 Pro max and shots are not being registered? Plz help @mortal apex

[livid solstice]

Because I've lost my rank and I don't see the point in starting again

[jovial ermine]

@olive dove those airplane like objects in game will not be removed from customs too?

[olive dove]

you mean 100 rhythms, i do not think they exist in customs unless hosting related-event.

[jovial ermine]

They do exist. We found yesterday on scrim matches.

[olive dove]

ask the scrim host to choose classic Erangel rather than the event one.

[autumn brook]

There are some ping issues in egypt here

[olive dove]

check your internet connection.

[autumn brook]

It's legit 5mb a sec

[glass pewter]

So the album crate thingies, I've gotten quite a few of them, they don't appear in your inventory and it actually says 0 in inventory aswell

will it come out at a certain date?

And if it will, will I get the the ones that i opened?

[autumn brook]

Ok soo ping was fixed but

I dont think that this update was a good idea to release without a test

[olive dove]

we always test new modes before release, you may leave your feedback and opinion about it in here: #old .

[glass pewter]

Nvm just found out how they work

[vital osprey]

Sorry if this may sound rude but there's zero percent chance this update was tested for more than 10 mins. I can label 6 glitches that have made the game unplayable. Don't wanna sound rude but it is what it is

[olive dove]

I understand your point, your feedback is much appreciated. #old
Releasing an update for thousands of testers is totally different from releasing it to millions of players around the world.
Developers are looking into these glitches but it take time and effort to fix them.

[vital osprey]

Thanks bro, dm me I'll test the game for hours😂

[storm flume]

You can apply for the PUBG MOBILE beta program here, @vital osprey:

:white_small_square: https://q.gameexp.com/m/version/task/5923/task-wj

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[sterile hatch]

1.1.0 and 1.2.0 apk from apkpure works on Android 11 but 1.3.0. not working

[olive dove]

We only recommend downloading from the official store, or official pubg website, here:
https://pubgmobile.live/apk

[sterile hatch]

I already did that

[hushed aspen]

why cant we pickup guns in livik

4 matches

and bots only can carry weapons

i even landed with people

and guns where infront of them

and they couldnt pick the up

[storm flume]

Hello, @hushed aspen!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[hollow trout]

Can y’all pls remove this. I’m trying to send chickens with the bazillion silver I have and it’s not letting me cuz I haven’t played a match 😑

[long kettle]

True, please report it on #old

[olive dove]

Please share your feedback about this in #old.

[terse cape]

hi can someone pls assist I have an issue ?

[olive dove]

sure?

[terse cape]

so basically someone kinda tried to steal my account and when he realised that I was still login in by the email thing that we can’t unlink he got it banned for 365 days saying that its about illegal top up action or something like that when I try to login. Is there a way I can get it back?

[polar marsh]

@terse cape:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[short quartz]

Will premium crates ever come back?

Pls @

[fickle sparrow]

Every time i create a custom room, my ping just goes 600+ and this msg keeps appearing.
It's not my internet fault cuz simple classic and tdm etc works well

UiD: 5386190670
Device: Sharp Aquos R2
Internet: Storm Fiber

[barren aspen]

Hi PUBG mobile some one in Iraq still my account and saying to me pay money to back my account and he glitch my account and now my account band 10 years pls help me to back my account I pay lots money to my account I send lots emails to PUBG mobile by not answering me pls pls help me

[polar marsh]

@barren aspen:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[fickle sparrow]

Right after custom crate time ends, after 7 days

[short quartz]

Pog champ ima do an opening

For yt

[dawn yacht]

How To undan PUBG account

My account got banned for 10cyears

[polar marsh]

@dawn yacht:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[unique cypress]

Boa noite queria ajuda de vocês
Vamos lá no jogo e denunciem essa conta ela é do meu amigo e foi hackeada

[night cloak]

use english

@night cloak how can I fix tdm Audio Glitch

Report it in #old

@night cloak Ya I reported

It's Is A Time Out

Wait for it to get fixed

@night cloak when

Bro

[jolly forge]

[night cloak]

i dont know when it will get fixed but it will be fixed soon

[sick hull]

I got my account hacked

Someone put they Twitter and facebook pubg just ignored me saying they can’t do anything since they can’t verify it’s me

[night cloak]

i suppose you were answered already

[night cloak]

?

[sick hull]

Like they was asking if I know when I first started playing like how would I even know that

I can’t find how to check when I started

[night cloak]

Can you login to the game?

[jolly forge]

some one hack this account and linked it as you see

[sick hull]

I have a big serious question

[night cloak]

you can unlink it via settings or by contacting customer service

@jolly forge

[sick hull]

If my email is in my account can they unlink it

[night cloak]

no

@sick hull Can you login to the game?

[sick hull]

Yeah they can through their teitter and facebook

[jolly forge]

no need 1 min i will done with unlinking

[night cloak]

Which social media was linked first?

[sick hull]

They linked their Twitter and then 6 days later their Facebook

They drained my account they gifted a lot of stuff to his friends

I had $50 worth of uc

[jolly forge]

done

[night cloak]

no i mean which social media was used for account registration

[night cloak]

Good

[sick hull]

I don’t know

[jolly forge]

i hope you fix this bugs

[sick hull]

I think it was my Facebook but they unlinked it

[night cloak]

Check for an achievement named linked give them that date

[sick hull]

Ok

But I can’t login into my account it said my account has been logged into but with a newer version

What do I do at this point ?

[night cloak]

Which social media did you use to create account?

[sick hull]

Facebook

Or google play I’m not sure

But now I have an ios soo I think I messed up

[night cloak]

Go to settings>apps and website and give them that date

[sick hull]

Ok

[night cloak]

settings of facebook

[sick hull]

Ok but what if I used google play

Let’s say my google play was the first one I used to register

Please answer

[night cloak]

wait let me check

[sick hull]

Ok

[night cloak]

Go to google settings
click my account
then search for an option named third party apps with account access
click on PUBG Mobile and check @sick hull

[sick hull]

Ok thanks

So if my email is in my account the havker can’t unlink it ?

[night cloak]

No he cant

but he can unlink Google play

[sick hull]

Ok what if he contacts customer service and makes up a story saying he forgot password

[night cloak]

still he cant unlink email

[sick hull]

I don’t got google play rn it’s only my email and the hackers social media

They unlinked everything except my email

So I’m safe rn ?

[night cloak]

he cant unlink email so there wont be any problem

[sick hull]

Alright honestly thank you soo much you helped me more than pubg customer service

[night cloak]

You're welcome

[sick hull]

I’ll just wait till I can unlink both of the hackers social media’s

[night cloak]

ok

[leaden hatch]

@here i click on NO by mistake but i am 20+ and i i have to do live stream daily and i cant play more than 5 hours is anyone can help me with that ??i know there is a trick to play but i dont want to go with that please help me or sugest me what can i do

[night cloak]

You can change it after 30 days

[leaden hatch]

yeah but i cant wait for 30 days?

how can i contact with pubg support?

[night cloak]

No other ways

[night cloak]

via settings

[leaden hatch]

but there is no option for that @night cloak

[night cloak]

They cant help you with that

[high flume]

Hi guys

Any pubg mobile moderator

I need help about my account

[night cloak]

State your issue

@high flume

[high flume]

I gave my friend my account after week i got banned

[polar marsh]

@high flume:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[night cloak]

Sharing account is against tos of PUBG Mobile so we cant help you

[raw hearth]

Unable to login in the game
Server :- Asia
Device :- Oppo F17 pro
Internet:- WIFI
Country :- India

Is it?

[night cloak]

yes it is banned

[raw hearth]

But no dialogue has been shown related to ban

[marsh sage]

Why the video is not playing?

[night cloak]

it wont but you wont be able to access the game

[night cloak]

Did you check your network?

[marsh sage]

yes

[restive lintel]

does this normally happen

[onyx dagger]

At times. @restive lintel

[onyx dagger]

It might be just loading.

[marsh sage]

No, I have waiting for 30 min

[night cloak]

Is QBZ gun available to use in erangle now?

[celest shadow]

QBZ is an exclusive weapon only for the map Sanhok that replaces the weapon SCAR-L, @night cloak.

[barren garden]

I got hacked and my server was changed i have to wait 60 days now how can i change it without waiting?? Please i am on 500 ms on this server

[night cloak]

You have to wait 60 days no other ways

[normal fulcrum]

Did you try refreshing the page?

[marsh sage]

Oh, yes. It solved the problem! Thanks

[sick snow]

What's with the car teleportation glitch?

[normal fulcrum]

The team is aware of the issue and working on fixing it as soon as possible

[sick snow]

I see, Thanks.

[normal fulcrum]

Meanwhile, you can provide your feedback in #old @sick snow

[tired finch]

Hi, my account has been hacked, and hacker had linked his email, and has login access to my account by email! but today he linked a third social media! How's it possible???! How can it be done? What's this???

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tired finch.

[atomic scroll]

Are the sound bugs fixed yet?

[drowsy summit]

how can iget 90 fps on emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @drowsy summit. Revert this at any time by sending .emulator in #481204134859505684.

[clear spindle]

No, will be fixing soon.

[atomic scroll]

Thank you

[clear spindle]

You are welcome.

[daring crow]

Realme x50 pro remove 90 fps option please fix it.

[oak hazel]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @oak hazel. Remember to read through #faq before asking questions in the support channels.

[raw hearth]

I am facing the same issue again

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[clear spindle]

#old.

[fierce pelican]

Any bonus challenge coming date?

[clear spindle]

No information. Keep an eye on in-game event section.

[glacial stag]

Дают бан за просто так

[storm flume]

Please do not use languages other than English, @glacial stag. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glacial stag]

Residents of Turkmenistan are given a ban in the game. For what?

[pulsar atlas]

i would like to have question when my account disappeared like that i cant log to it what should i do to get it back?

[mortal apex]

Hello! Feel free to report it in #old with this format:

▫️ Numeric ID (in-game)
▫️ Device
▫️ WiFi/Cellular
▫️ Country

[manic turret]

3rd time reporting this issue. I am really mad about PUBG not taking care of this problem for iPad users. It’s that when after the update and I load into the game, it shows this tap to open thing and when you click on it the game crashes and kicks you out of the game. About 6 people with iPad has the same problem. Pleas fix this as I cannot enter the game for 2 days now.

Region: Asia
Device: IPad Pro 2018
Please help me and the iPad users we are suffering from not able to play the game
@torpid quail
@thin halo
@celest shadow
Sorry to ping but I am REALLY DESPERATE, same as other iPad users.

😦 why no one respond

[orchid dust]

Player Id - 5281223747
Mobile - Samsung a50
Internet - wifi oredo
Oman 🇴🇲
Where is the mission bro.? And how he we get 450.? Point.? To get gun skin.?

[echo bridge]

Hi, any fix for sound problem in TDM?

[pulsar atlas]

i would like to have question when my account disappeared like that i cant log to it what should i do to get it back?

[clear spindle]

From Shop > Treasures and purchase the Celebration Supplies.

@manic turret Try reinstalling the game, and also report it in #old so that they could check the issue.

[clear spindle]

It should be fixing soon.

[manic turret]

I did and I did it 3 times but everyone ignored me

[clear spindle]

Contact the in game customer service.

[manic turret]

@clear spindle

[clear spindle]

Getting a reply in #old is not guaranteed. The Tencent Games staffs' go through the channel and note it down.

[jade nest]

That bug has been fixed,Plz update your game.A hotfix patch has been rolled out rn

[frank quartz]

@CranKy i need help i change option of 18 + to No iAm 19 year old what can i doo ?? Plz help crycrycry

[dry willow]

I am not given the Conqueror, although it is clear that I am in the top 100 by points

[night cloak]

Is the glider only available for a limited time?

[celest shadow]

It is part of the game now, so it is permanent.

[dawn pecan]

Hello my friend I have a problem I hope to help my account in the game I have 10 years for no reason I am oppressed and I am a clean player i play in my pocket for two years Please help my friends and thank you
ID:5721436472

[polar marsh]

@dawn pecan:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[night cloak]

how shod i ask customer service to hurry up?

[tight crystal]

I accidentally changed my server need help

[marsh locust]

I try to reduce that bar to 0 amd everytime restart game... It reset to 50... It is quite annoying

[night cloak]

contact inn-game customer service

[uneven pumice]

Hello PUBGM,
I am a third party tournament and scrim hoster from South Asia Region. My scrim relies on tournament room card but from december 2020 they stopped giving tournament room cards to south asian tournaments. This is why my scrims and tour suffering from a lot.

I appeal you to available Tournament room cards in South Asia Region.

<@&639889499718942720>

[silent junco]

Today pubg gave 15 mb update what in is it

Update

[night cloak]

@silent junco Minor Bugs And Glitches Are Fixed

[silent junco]

Ok

[vagrant nova]

My brother deletes pubg now and then and all my downloads are gone when i download is there any way whenever i download everything stays the same

even if i unistall it

[tight crystal]

They are not replying

[night cloak]

be patient they will as soon as posible

[modest crest]

is this is the way to treat any player when he ask question literally pissed me off to the core when I just asked the simple question, 🤔 now I'm pretty sure that pubg really wants to hide about midasbuy shayme on contact support

[night cloak]

support is useless anyway i have a hacker in my account for a month now

[feral forge]

@tight crystal you will have to wait for the 60 days cooldown to be over in order to change your server again.

[modest crest]

To be honest pubg saks for big time

[night cloak]

i sent them all corect payment details and they sey its not lol

[feral forge]

@vagrant nova if you aren't playing in a guest account, but linked with social media/third link, all the data will be kept and remain the same even if you uninstalled it.

[night cloak]

after i send them same image on imgur its corect haha

[modest crest]

And one more thing guys pubg in game support is asking my name when I asked what's the relation between pubg m, tencent and midasbuy

[vagrant nova]

no i mean the resources

they go away

i want to keep the resources

[modest crest]

I'm one of the midasbuy vip member

[feral forge]

you will have to re-download them again. @vagrant nova

[modest crest]

Because I bought more than 100k uc

[night cloak]

what is midasbuy?

[feral forge]

the in game customer service is not a live chat.

[modest crest]

Ask pubg in game support they'll ask your name

[night cloak]

haha

looks legit but idk

[modest crest]

@night cloak see who response me

[feral forge]

please move to discussion channels if you do not require any assistance.

[modest crest]

I Ask the query to midasbuy and got an email from tencent games

[vagrant nova]

😦

[vagrant nova]

another question

[night cloak]

i asked a long time ago

now i wait

[vagrant nova]

is there any way i can hide pubg in ios

[mortal apex]

You have to provide them all the information required, in order to get assistance, @modest crest.

[modest crest]

Im going to uninstall this piece of vraap

[mortal apex]

What do you mean?

[modest crest]

I already did as they praise me oh my mighty vip member

I don't care im a vip or not

[vagrant nova]

hide pubg in ios device so that no one can see it

[modest crest]

I wanted my answers which I didn't got

[night cloak]

ill ask again

how do i ask cs to hurry up and remove hacker and not be a d**k

they take a month now

[lunar estuary]

If I do this will the rp subscription start when the new rp is out?

[mortal apex]

You cannot hide the app itself in your phone, unless you decide to uninstall. This channel is only for support queries, kindly move to #chat or #pubg-mobile.

[modest crest]

Pubg doesn't care abt you they just care Abt money

[lunar estuary]

?

[vagrant nova]

😦

[modest crest]

I'm done

[spice beacon]

Agreed

[celest shadow]

The subscription will start today if you decide to purchase it now.

[modest crest]

Sorry for disturbance guys if anybody got offended

[night cloak]

guys, what shoud i sey

[lunar estuary]

Thank you

[modest crest]

Come to my dm

[mortal apex]

No worries. You may contact them again and start a new conversation, only they can help you with account related issues.

[modest crest]

@lunar estuary and you too

[lunar estuary]

For what reason

[night cloak]

https://lh3.googleusercontent.com/XxiZwG355Y0kRwlXIhKtttseSKvHMFnG0CrZeb4ehk3QtqTMHQM-Ds1tLBabL3UiZdarbvXpyK9bjuWpjLi8_v1wBXg9JH_TA2vhLUuB3o6X-ImxeNcjlh9Lv26FMHLHe646b-gYOw=w600-h315-p-k

is this cool? will they resend

[modest crest]

Nah I wasted enuf time on them

[night cloak]

still no answer too

[vagrant nova]

bro open dms

[modest crest]

Yeah wait

Last one

[vagrant nova]

ooo

[feral forge]

in this case, it can take up to 60 days for in game customer service to unlink a social media for you.

[vagrant nova]

ncie

[modest crest]

My s

[night cloak]

is what i said ok when i delited the game so i lost the convo

[modest crest]

Honored vip member and they treat me like a trash 🗑

[night cloak]

will they recontact me

[flint bramble]

How to set training ground for 2 player without pay?

[modest crest]

Never

@night cloak come to dm

[jade nest]

@night cloak if they haven't contacted you then it's better to start a new conversation from the beginning

[night cloak]

i did

https://lh3.googleusercontent.com/XxiZwG355Y0kRwlXIhKtttseSKvHMFnG0CrZeb4ehk3QtqTMHQM-Ds1tLBabL3UiZdarbvXpyK9bjuWpjLi8_v1wBXg9JH_TA2vhLUuB3o6X-ImxeNcjlh9Lv26FMHLHe646b-gYOw=w600-h315-p-k

i told them this

[jade nest]

No,start a fresh new conversation

[night cloak]

i went from begining sent payment stuff and then said thsi

that is a new one

[jade nest]

Did they ask you to wait for some days?

[bright dove]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bright dove. Remember to read through #faq before asking questions in the support channels.

[night cloak]

they sent me this

no wrong immige

[jade nest]

Then kindly wait for the time they have asked you to wait

[night cloak]

but i reinstalled the game

so i lost this conversation

https://lh3.googleusercontent.com/XxiZwG355Y0kRwlXIhKtttseSKvHMFnG0CrZeb4ehk3QtqTMHQM-Ds1tLBabL3UiZdarbvXpyK9bjuWpjLi8_v1wBXg9JH_TA2vhLUuB3o6X-ImxeNcjlh9Lv26FMHLHe646b-gYOw=w600-h315-p-k

so i started new one and sent them this

[modest crest]

I'm waiting in dm

[jade nest]

As per your screenshots i can see that you are continuing the old conversation,so i don't think that the conversation was closed by them.So better wait for the time they asked you to wait@night cloak

[night cloak]

no its new one

i went from begining

sent them all the stuff they waht

payment, email ...

[jade nest]

Then wait for their reply on the new conversation

[night cloak]

but will they remove hacker '

?

still even if i have a new conversation

[flat iris]

I've been using a VPN and have been banned for 10 years and they can check that out

[polar marsh]

@flat iris:

Why has my account been suspended?

Accounts are suspended due to violation of our terms of service, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by us, include, but are not limited to:

:white_small_square: Purchasing from third-parties.
:white_small_square: Forced refunding of purchases.
:white_small_square: Use of game versions downloaded from unofficial sources.
:white_small_square: Repeated teaming with players violating the terms of service.
:white_small_square: Use of cheats, exploits, automation software or any unauthorized third-party software designed to modify or interfere with the game.

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Repeatedly asking questions related to account suspensions will result in a removal of your ability to send messages. We are unable to assist with this matter through the community in any way.
​

[jade nest]

@night cloak yes,only they can do that

[night cloak]

even tho i have a new converstaton

[bright dove]

Hello

[hollow heath]

Hello

[bright dove]

@jade nest if i got evidence that somebody is hacking well he get banned

[hollow heath]

How to add more spectator in room card

@jade nest

Only 2 default but some room have more than 2 spectator

[jade nest]

You can report them through in-game report and also in #cheater-reports if you got proof,Make sure to follow the pinned message there on how to report

[bright dove]

I do report but ban pan sometimes won't do it fair

[jade nest]

No,they have decreased the spectators slot in Rooms.You can provide your feedback regarding that in #old

[hollow heath]

So only 2 after update?

[bright dove]

I've got a video

[hollow heath]

Even advance room?

[bright dove]

It's uploading

[jade nest]

It has been 2 from previous updates too , I don't remember the exact update though@hollow heath

[night cloak]

?

[jade nest]

@bright dove read pinned message in #cheater-reports and report with the given format

[hollow heath]

How do they have 80 spectators

[bright dove]

Ok thanks

[jade nest]

80 Spectators? What roomare you talking about?

[night cloak]

Hello, I can't login, it's getting stuck at checking for updates and then it gives "network problems"

[jade nest]

Your country?@night cloak

[night cloak]

France

[hollow heath]

Esports room

And it says 0/10 spectator for normal room but shows only 2 available for spectate

[lusty sail]

One message removed from a suspended account.

[jade nest]

@hollow heath eSports rooms are made through tournament rooms.That is totally different and not available to everyone.

@night cloak refer to #faq 4.5 and try again

[night cloak]

Now it's back working, thank you and excuse me for the false alarm, it might of been the new update and the patch going online

[bright dove]

Next season

[lusty sail]

One message removed from a suspended account.

[jade nest]

@lusty sail it will be available in April.Exact dates are not available

[night cloak]

why do i get this mesage

[bright dove]

I see krakin map when you make rooms

[jade nest]

You already have been answered multiple times.Repeating the same question won't let you have another answer So please refrain from asking same question

[night cloak]

i didnt get an answer

why do i get this mesage

and how to stop it

[bright dove]

Fair

[jade nest]

@night cloak you already got your reply and plz stop asking same thing again and again.#questions message

[night cloak]

that answer is useles

idk why i have this mesage

i have newest version

[celest shadow]

You have been advised to contact the customer service in the game for further assistance in this regard, @night cloak. The newer version error occurs because someone else has access to your account, and have used a modified version of the game to do so. You should check if any of your social media accounts have been compromised or if an unknown person has access to them.

You may refer to the pinned messages of this channel for the frequently asked questions regarding the Video Review Station, @bright dove.

[night cloak]

how i i cant loaggin

this game is useless

[celest shadow]

You can contact the customer service from the login menu, via the Help button located at the top-right of your screen.

[night cloak]

i did

and i wait for 30 days

[wintry jolt]

I am having a very big ping issue on my device iphone 11 my ping keeps on fluctuating please help me

[shut ridge]

The ping is too high in this update