questions

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[daring tide]

TWICE, but also got an error, can't login

TWICE, but also got an error, can't login

[celest shadow]

For now, I recommend you to use your linked social media account(s) to log in.

[daring tide]

Now I can't login anymore

[limpid steppe]

Everyone has been having this issue

[fading wigeon]

Yeah im doing that but i wanted to unlink facebook. Due to not able to login bt email i can not unlink Facebook 😭

[limpid steppe]

It’s a big problem

[raven mirage]

caaaaan i help me ?

[celest shadow]

Do you remember if you have linked a WeChat/VK/Game Center account in the past?

[fading wigeon]

Nope only facebook and email.

[celest shadow]

Please answer my previous question, @daring tide:

Do you not have any other social media acocunt(s) linked to use and log into your PUBG MOBILE account?

[celest shadow]

Have you unlinked a social media account in the past?

[raven mirage]

I want to cancel linking the email
@celest shadow
@night cloak

[celest shadow]

You cannot unlink your e-mail or phone number right now as the feature to do so is not available, @raven mirage.

[fading wigeon]

Nope

[raven mirage]

ok thanx

[celest shadow]

From your screenshot here, you only have one social media account linked, which is Facebook. I am not sure if I am able to assist you any further, you should contact the in-game customer service for further assistance.

[onyx plover]

lol anti cheat system its offline xD

[fading wigeon]

Ok thank you appreciate your help😍👍

[bleak citrus]

There is a problem in evoground or arena training modes after entering macth after we are killed 1st time by enemy the sound of game goes up and we are able to listen enemy who are far also this make confusion fix it

[astral lake]

In new mode when we driving vehicle and stopping the vehicle our player is spawning 100m away from the car

[thin halo]

@bleak citrus This bug is known. You can report them in #old.

[bleak citrus]

@thin halo reported

[thin halo]

@astral lake Also a known bug, you can report them in #old.

[bleak citrus]

This one also I have experienced

[astral lake]

I died 3 times and spawned in front of enemy

[gritty glade]

Not working bro 🥺

[crimson grove]

I won the competition! but I cannot enter there!

[celest shadow]

Please also make sure that the weapon equipped has a Legendary or above finish. You may refer to the patch notes below for further information:

[kindred gazelle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5511750847
The name of the account user 彡WZ『BoDy』彡

[polar marsh]

@kindred gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty glade]

@celest shadow oh
. Now fine

[safe orchid]

my twitter got hacked and hacker not letting me unlink, i have third link and google login also.

if i contact in game they said i have to wait 60 days and in 60 days hacker can ban my account or can do anything

what to do now

[celest shadow]

Let me get back to you in a moment.

[safe orchid]

i have old screenshots of my account kf evry thing

[celest shadow]

What is your user identification in the game, @crimson grove?

[crimson grove]

id: 555686727 name: kbSaBADUN

[celest shadow]

Thank you very much, @crimson grove. Please give me a moment.

[crimson grove]

Ok. I am waiting

[safe orchid]

any admin can help me?

[potent heath]

How to equip gun in lobby new update feature answer asap

[timber breach]

Hi there
Is there any news about Karakin Map in 1.3update

[celest shadow]

Please refer to this for further information:

[gritty glade]

It's available in game soon.

[potent heath]

Still doesn't say how to equip it

[night cloak]

no xt weapons?

[timber breach]

Go to inventory
On left side of ur screen u will find settings
Enable show fire arms in lobby

[celest shadow]

All you need to do is equip a weapon of your choice (must have a Legendary or above finish) and enable "Show Firearm in Main Menu" from your Inventory settings.

For account related issues, please contact t the customer service in the game for assistance, @safe orchid.

[safe orchid]

but they are asking to wait 60 days and do you think hacker will not do any harm to my account in 60 days?

[onyx plover]

@thin halo why anti cheat system its down ?!

[thin halo]

@onyx plover Do you have screenshot of them?

[hallow gulch]

It might take less than 60 days, depending on your case. Hopefully your account will remain safe until then.

[safe orchid]

i have google login , i have email linked, i have old payments screenshots, old name screenshots,i have everything but still they askto wait 60 days

if hacker use any hack next day my account will gone

[past pelican]

My acc got hacked, I need heeeelp

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @past pelican.

[safe orchid]

its sad to see no help from tencent

[onyx plover]

https://discordapp.com/channels/393088095840370689/481200416349224980/819249446554435654

[thin halo]

@onyx plover Can you report them in #old along with these details?
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

With the evidence too.

[hallow gulch]

Once all the requested information is submitted, the team will immediately proceed with your case. However, they require your patience until all the information is confirmed, and safely take needed actions.

[exotic shell]

Hi friends, can someone tell me how long we can play session 17?

[potent heath]

It works thanks

[safe orchid]

in game there was no option to upload screenshot

[potent heath]

4 days left.

[onyx plover]

No today just like that , report cheater not delivered .

[exotic shell]

Okay thanks god 🤣

I need 180 points for rankass

[thin halo]

Yeah, it would be better if you can report it in #old, @onyx plover.

[hallow gulch]

You may use imgur to convert your screenshots. once you've done so, send the links to customer support.

[onyx plover]

@thin halo in any Games even in TDM full cheater cuz they see anti cheat system not working .

[thin halo]

I see. Please report them in #old so that the team can take action on it.

[odd cave]

Can I know How much FPS can This game Give?

I Get 30 FPS sometimes 35

[hallow gulch]

Depends on your device.

[odd cave]

I can select HD and ultra

But it give FPS 30

[onyx plover]

I do .

[thin halo]

@onyx plover Can you also provide these details? This would be very helpful.
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
Thank you very much.

[odd cave]

How to Get 60 FPS can some help?

[onyx plover]

emulator

[thin halo]

Get a device that supports them.

[odd cave]

I have 6GB ram and G80 Mediatek processor

[tame creek]

Device name?

[odd cave]

POCO M2

[tame creek]

Probably doesn't support 60 FPS because of the processor.

[odd cave]

Huh

My CPU usage is 50%

[thin halo]

@onyx plover Just fill up like this
▫️ Numeric User Identification
▫️ Emulator
▫️ Wi-Fi/Cellular
▫️ Country

[hallow gulch]

Certain devices support the high FPS/refresh rate option, If you're experiencing a drop in your FPS, you may try lowering your graphics.
-Note that recently used apps that run in the background do affect your overall FPS.

[surreal turtle]

🙄🙄

[tame creek]

If the processor can get a high temperature with higher FPS then they might locked it to 30 or 40 so it won't have any possibility of lag, frame drop, battery issues...

[odd cave]

I Keep HD and ultra I have no FPS drop I just ask whether the game will give 60 FPS or not?

[surreal turtle]

Someone did this with my friends account.
What can be done now?

[hallow gulch]

I do not think so, no.

[nocturne quail]

I’m going through the same thing I just keep kicking them off by logging back into the game using my secondary or email I linked to my account customer service in game doesn’t seem to help

[safe orchid]

they wont help

[odd cave]

Not a Mod done this, anyways thanks for your assistance

[safe orchid]

they think in 60 days or even 10 days hacker wont do any damage, like hacker is our frnd

[nocturne quail]

🤦🏼‍♀️🤣

[limber tangle]

New updates sucks this friend list side is not comfortable to checks friends properly

[south summit]

Welp i cant open the app whatsoever

[safe orchid]

i think its better to leave our account to hacker instead of asking help from tencent, whose main purpose is to make money and dont care about users

[south summit]

keeps crashing :<

[nocturne quail]

Right and I can’t be online 24/7 to log them out lol so they can’t do any damage on my account

[nocturne quail]

I refuse to let the hackers have my account 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️ I’ve had that account since season 2

[safe orchid]

an my accnt is frm season 4 i compltd 5200 achvmnt points and many titles like sharp shooter, pacifict

[clear spindle]

Welp you guys gotta contact the in game customer service.

[nocturne quail]

I have like 3 times 🤣🤦🏼‍♀️

Guess I just have to wait 🤦🏼‍♀️

[timber breach]

Does v20pro support 60fps

[safe orchid]

nice joke

like contacted 100 times

[hallow gulch]

To run pubg at highest settings, you would need a flagship SoC which isn't more than 2 years old.

[timber breach]

It's true that they won't help

[safe orchid]

yes bro thats why i think i should delete game

[timber breach]

Always they'll send a message stating you Dear Soldier 😉

[safe orchid]

and thats actualy trash soldier

becasue they want just money

[timber breach]

Big S for that

[safe orchid]

they dont care wht hppning to users

[hallow gulch]

Avoid getting off topic, You both may discuss this in #pubg-mobile. @safe orchid and @timber breach.

[safe orchid]

onlything you can do is this

thnku gud bye to pubg and u

[hallow gulch]

Bai bai

[safe orchid]

sorry bug g☺️ tc

[little wedge]

in tdm when i slide or shoot weird effects appear is that a bug or what?

[storm flume]

Hello, @little wedge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[tame creek]

With this specs I guess yes.

[timber breach]

Thank you

[tame creek]

Your welcome

[warped parcel]

Can someone help me, please check the video in #media

[fringe cedar]

yo it bug

[warped parcel]

I thought i was doing something wrong

[fringe cedar]

it happened to me tho

and the m24 xt gun

are

glitching

[jaunty bluff]

hello
On android we can log in with facebook or twitter app
but on Iphone we must to use the browser (safari)
can we do anything to log in using the app ,not the browser??
thx 🙏

[odd cave]

In Bottom Left (ln lobby only) it's written Non -HD is it okay?

[ionic girder]

Всем привет , есть кто из модеров ?

[tired finch]

In which country is the phone number Linking available? I just wanna know please let me know as much you do

[storm flume]

Please do not use languages other than English, @ionic girder. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

It is fine, and you can always download the HD Resource Pack later from your settings in the game.

[ionic girder]

there is one of the moderators, a problem with the account

[atomic creek]

@celest shadow voice pack not downloading glitch help me pls

[odd cave]

I Already Have HD resource but It shows non HD I mean is it normal?

[atomic creek]

@night cloak

[celest shadow]

No information in this regard.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @ionic girder.

[night cloak]

@atomic creek Yes?

[celest shadow]

Where are you from?

[tired finch]

Okay np

[atomic creek]

India

I can't able to download voice pack

[celest shadow]

You may want to reinstall your game and select the HD Resource Pack during the installation phase.

[ionic girder]

It didn't help me there

[storm flume]

Please refer to this channel's pinned messages for further information, @atomic creek:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[atomic creek]

What

[odd cave]

Okay Thanks for your assistance!

[atomic creek]

The f

@celest shadow there are so many bugs

[storm flume]

Hello, @atomic creek!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[atomic creek]

Abe

[raven escarp]

Hello, entered the Metro Royal on the 2 map with MK14 pink (Fulo) and completely fully suspension. As a result, there were problems with the Internet and I write a game: "Your boy is over, you can go out." I was transferred from Pabga completely to the main menu (came out of the game). I walked again, offered to rebuild into the bubble, but under the Internet I was knocked out again and eventually lost all the equipment. Can I return the gun and set of armor 4 level back, not my wines. Yes, and if time it is necessary, it was at 19 o'clock and a few minutes (I don't remember exactly) (10.03.2021) Sent from the device Galaxy

[ionic girder]

Where can I contact if my account has been hacked, all social networks have been removed, and, in my opinion, they are preparing for sale

[hidden eagle]

Hello , PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with that terms and integrity of the game.

I ask you to solve a problem as soon as possible because i am wronged. Thank you , PUBG MOBILE

The account id : 5164132040

The name of the account user : PE3๛Shahu

[polar marsh]

@hidden eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

You can contact the Customer Service in game by the Login Page. Please refer to subpoint 5.3 in #faq.

[potent heath]

Can you give me some tips on saving the 600 uc so you can buy the next pass tactic

[raven escarp]

Hello, entered the Metro Royal on the 2 map with MK14 pink (Fulo) and completely fully suspension. As a result, there were problems with the Internet and I write a game: "Your boy is over, you can go out." I was transferred from Pabga completely to the main menu (came out of the game). I walked again, offered to rebuild into the bubble, but under the Internet I was knocked out again and eventually lost all the equipment. Can I return the gun and set of armor 4 level back, not my wines. Yes, and if time it is necessary, it was at 19 o'clock and a few minutes (I don't remember exactly)

[ionic girder]

This did not help me, as all social media accounts were settled.

[raven escarp]

Answer,pls

[mortal apex]

The Customer Service can only help with account related issues.

[ionic girder]

Isn't that a problem? My account has been hacked and are using my achievements ??

And I cannot enter it

[slim kettle]

Private e-mail has been hacked into my account and I can't change the password because the mail has been hacked and I want to change the e-mail can help

[ionic girder]

Need tech support

[vagrant forum]

You will need access to at least one of the social media accounts linked to the game account in order to recover your hacked account. If they have already unlinked those, then it's highly unlikely that it can recovered now.

[ionic girder]

there is a saving operation when buying game currency, and previously linked social networks must be saved ... or whatever ...

[vagrant forum]

Let me be clear here. The Moderation team here is not a part of the customer service team and we cannot assist you with account related issues in any way. Any account related issues must be redirected to the customer service in-game and their decision is final.

[ionic girder]

Game tech support didn't help me at all

[raven escarp]

Hello, entered the Metro Royal on the 2 map with MK14 pink (Fulo) and completely fully suspension. As a result, there were problems with the Internet and I write a game: "Your boy is over, you can go out." I was transferred from Pabga completely to the main menu (came out of the game). I walked again, offered to rebuild into the bubble, but under the Internet I was knocked out again and eventually lost all the equipment. Can I return the gun and set of armor 4 level back, not my wines. Yes, and if time it is necessary, it was at 19 o'clock and a few minutes (I don't remember exactly) (10.03.2021)

ANSWER!!!!!!

[proven scaffold]

Is there Any update because account is still alive with same pic?

[hoary tusk]

Hello

[snow zealot]

quick question, would i get banned for changing my DNS? I use Cloudflare's app for it, and someone warned me about it..

[feral forge]

it is fine to just change your DNS settings only, but changing location isn't recommended.

[jaunty bluff]

what does that mean ??

[fallow mason]

The video evidence is not clear enough. @jaunty bluff

[pastel kettle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account 5885977405

The name of the account userMR々ジALpoop

[polar marsh]

@pastel kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jaunty bluff]

can you watch it please ?
it is so clear ....
the cheater killed us with one shot

#cheater-reports message

[fallow mason]

@jaunty bluff Tell to Any Administators or moderator .

[jaunty bluff]

one of thim marked it as not clear
there is no other video by the game

[fallow mason]

I can't help you in this problem ;-;

[jaunty bluff]

thx

[fallow mason]

Welcome

[visual shoal]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 6802359183 The name of the account user يوسفqllis‏

[storm flume]

Please do not use languages other than English, @visual shoal. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

@visual shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow snow]

Why when I play TDM with normal volume, when I die it suddenly volume loud?

Is it bug or it's caused by my phone?

[surreal turtle]

Can anyone tell me why this happened?

[fallow mason]

@surreal turtle Are you using any third party apps

[surreal turtle]

No I don't 🙏

[fallow mason]

Bug maybe

[surreal turtle]

But someone has login to my account 😣
He linked email and Google Play

[night cloak]

Third party app
It means also better graphics app?

[snow snow]

Yes, also GFX

[surreal turtle]

@night cloak I have one plus 8 T🙄

[night cloak]

@snow snow Last game i couldn't pick up any guns :/

Bann?

Or bug

i am using hacks

xD

[surreal turtle]

I can't login to game now

[night cloak]

i think you were banned from csgo

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallow mason]

@surreal turtle Try contacting Customer Service

[surreal turtle]

@torpid quail @onyx dagger

@night cloak 🙄noob

[night cloak]

Last game i couldn't pick up any gun
Bug or bann?

I used better graphic app

[onyx dagger]

Graphic app, @night cloak?

[snow snow]

Always when I play TDM my volume is too loud that I become deaf:(( although I have minimum volume

[night cloak]

@onyx dagger To improve graphic

[surreal turtle]

Don't even listens just auto replies 🙄

[snow snow]

GFX?

[night cloak]

@snow snow Yeah

[onyx dagger]

You mean GFX Tools?

Ah.

[night cloak]

I used AT TOOLS

[storm flume]

Use of unauthorized third-party software or methods, @night cloak, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[snow snow]

I think it's third-party app too.

[night cloak]

90 screen fresh rate

Much better

[snow snow]

It's better to use setting which u get in game...

[onyx dagger]

Download PUBGM from App store or Google play and dont use any cracked version, @surreal turtle.

[night cloak]

@snow snow yeah
It improve the settings in game

[surreal turtle]

@onyx dagger do I look like an amateur 🙄

[onyx dagger]

Dont ask if your Game account get suspended, @night cloak.

[night cloak]

@onyx dagger It didn't get suspended

Never said it

[onyx dagger]

If it does.

[surreal turtle]

@onyx dagger

[night cloak]

Never gonna do it anyway

[snow snow]

I know, but u can still get banned for that, thirdparty app includes GFX..:(

[night cloak]

So idk why u bring it out

@snow snow Yeah i know
Sad

[surreal turtle]

I think he wants to scam me maybe unlink my Twitter also

During this bann😭

[jaunty bluff]

any mod here ?

[onyx dagger]

Wait.

May I know where you're from, @surreal turtle?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jaunty bluff. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Pakistan

Maybe

[surreal turtle]

@onyx dagger France

[onyx dagger]

Not to you.

And its banned? @surreal turtle

[night cloak]

I said
Pakistan maybe

Not reference to me

[surreal turtle]

@onyx dagger it says can't you read screenshot?

[snow snow]

.

[onyx dagger]

For that, you may contact Customer Service in-game, as only they can help you with Account related issues and we cannot do much about it over here, on Discord.

[snow snow]

U can say simply, yes... be more polite...

[raw charm]

I need help with my hacked Twitter account #rubex

[onyx dagger]

Regarding this, please be patient.

[surreal turtle]

Ok mogambo

[snow snow]

Contact Twitter for support with your Twitter account!!

[raw charm]

I need help with my hacked Twitter account

[onyx dagger]

Do you have the access to your Game account, @raw charm?

[night cloak]

Where i can check if i have been banned

[onyx dagger]

If you do have the ban message, it means that you're banned. :/

[night cloak]

Aaaaa chill
No bann

[onyx dagger]

Okay.

[snow snow]

..:))

[surreal turtle]

And how can they just take the achievement back😭
It's hardwork for achieving crew challenge final top 10 rank.
After maintenance it's gone.

[night cloak]

If i receive a bann
I can see i can see it here?

[snow snow]

U should write more specific problem, because only Twitter can help u...

[onyx dagger]

And about your issue, it looks like it is a Bug, @snow snow. Please do report it in #old.

[raw charm]

Yes, I want to access and unlink Twitter as soon as possible

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @raw charm.

[surreal turtle]

@onyx dagger 😔

[onyx dagger]

That's you reporting a cheater, @night cloak.

Achievement, @surreal turtle?

[night cloak]

If not there
Where? :/

[raw charm]

Yes, I want to access and unlink Twitter as soon as possible

[onyx dagger]

If you do have the ban message, it means that you're banned.

[snow snow]

If u receive ban, u should see when you are entering to game.

[surreal turtle]

Before maintenance

[onyx dagger]

Refer to the bots message above which has tagged you, @raw charm.

[night cloak]

What is the max height you can reach with a glider in global version?

@snow snow Aaa Oki doki

[surreal turtle]

@onyx dagger after maintenance

See hardwork getting rank in finals gone😭

[night cloak]

Good

[onyx dagger]

Uh oh. Well, as you can see that the Crew challenge didn't begin after all, @surreal turtle. 🤷

And, I to be honest do not know much about Crew. You may wait patiently for another staff member to assist you with this.

You may now move to a Discussion channel, as I believe that you're answered, @night cloak. :)

[night cloak]

Does this belong in this channel @onyx dagger?

[onyx dagger]

Feel free to ask that in #pubg-mobile, @night cloak.

[surreal turtle]

@onyx dagger how to talk with someone who can help.
I don't think discord mod Admin can do anything about this🙄

[raw charm]

Calling customer service did not help. I need direct help. Can I communicate with you only 10 minutes?

[onyx dagger]

Be patient.

I assume that you did contact them, @raw charm. Did they respond to you?

[crisp cairn]

How can the game just ban 10 years someone who didn’t even use a third party app ?

[polar marsh]

@crisp cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jaunty ermine. Remember to read through #faq before asking questions in the support channels.

[jaunty bluff]

please help me

hello
On android we can log in with facebook or twitter app
but on Iphone we must to use the browser (safari)
can we do anything to log in using the app ,not the browser??
thx 🙏

[jaunty ermine]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 593841813

[polar marsh]

@jaunty ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow snow]

There's no maximum altitude you can reach, the sky is the limit! But engine will start losing power the higher the altitude you are at.
That I have from searching.

[cold owl]

Hellow sir i need help my game is updated if i login my account its say you need a new version butt my game is also updated

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @cold owl.

[cold owl]

butt how i cant login my account if i login and its give me the nofice

[raw charm]

can I communicate with you

[snow snow]

Be patient..

[onyx dagger]

You can contact them via the login page, @cold owl.

[glossy plume]

Hello Pubg Mobile team... My account just got banned without any reason in middle of a sanhok match

I play on this account since season 4 and put alot of efford into it... I need to get it back 🥺😓

[polar marsh]

@glossy plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx dagger]

Top right corner -> Help.

[snow snow]

He/She also writes that you should contact in game

[onyx dagger]

My DMs are open, but the answer will be the same, @raw charm.

[jaunty bluff]

hello
On android we can log in with facebook or twitter app
but on Iphone we must to use the browser (safari)
can we do anything to log in using the app ,not the browser??
thx 🙏@onyx dagger

[onyx dagger]

Hold on.

[fading wigeon]

How to contact live customer support?

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @fading wigeon.

[dawn forum]

Help me please

[mortal apex]

Sure,what’s about, @dawn forum?

[dawn forum]

Are you admin @mortal apex

[mortal apex]

I’m a Contributor,but if you do need any help,i’m here to assist you!

[dawn forum]

My account on Twitter has been hacked

[jaunty bluff]

@mortal apex

[near flower]

When pmic 3.0 date

[last kindle]

I forgot my account information help

help

[mortal apex]

You may contact the Customer Service for account related issues. Please refer to subpoint 5.3 in #faq.
You can follow this conversation as a reference, in order to get assistance. Make sure you provide them all the information required, @dawn forum:

[last kindle]

I forgot my account information help

[onyx dagger]

Please state your issue in a more detailed way, @last kindle.

[last kindle]

I forgot my account information, I cannot login to my account.

[onyx dagger]

Did you link your Game account with any if the social media accounts?

[last kindle]

Yes

[onyx dagger]

If you did, you may login with them. If you do not remember the password of those, you may try "Forget Password", and set a new password.

[last kindle]

Depended on gmaile

[onyx dagger]

Oh.

[last kindle]

Password reset is not coming to my Gmail

It was connected in the game center and this has been reset, my phone cannot enter it

[rigid canopy]

are there still anti aliasing problems with the new update ??

[last kindle]

helpp

I do not receive a password reset for my gmail

[fading wigeon]

Same issue with me.
Im getting code on gmail. But when im setting new password it says login failed try again later

[dawn forum]

And @onyx dagger help me please

[glass anvil]

Hello My name is ( AlaaAlabth ) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID ( 5242174338 )

[polar marsh]

@glass anvil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal apex]

Hello @jaunty bluff! If you do have already connected your account to Facebook,it will appear on your screen “As per previously,you have logged in Pubg Mobile with Facebook." Unfortunately, the only way to log in via IOS is using Safari.

[last kindle]

Hello My name is ( AlaaAlabth ) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID ( 5242174338 )

[polar marsh]

@last kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jaunty bluff]

ahaa
ok thx
we hope to be able to login with app
how can we suggest that ?
it is easier
@mortal apex

[thin halo]

It should be fixed by now. If it’s still not working, please report them in #old .

[jaunty bluff]

can we suggest that ?
it is easier

[mortal apex]

Sure! Feel free to suggest it in #old!

[jaunty bluff]

thx

[fading wigeon]

I am trying to change password i got that code on my email but when setting up new password its saying login failed try later

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fading wigeon.

[night cloak]

New updates event before link ( test & you tube channel upload videos ke)

[fading wigeon]

Yeah but for tht i need to login game but i m not able to log in

[night cloak]

Where i can contact pubg support, not discord supp, official pubg support

[brave sundial]

Pubg is lagging

[fading wigeon]

Guide on this... i only have 1 pubg account and this says i already linked

[lone marsh]

I hope to review my banning decision and reconsider it. I hope to respond as soon as possible. Please see, because the reason for my banning the fun gathering and the game said that this is a plan in the system. Thank you.
Name: yasamelad. Id 5754733114

[polar marsh]

@lone marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[narrow hinge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id The name of the account user(Ａｌ３ｎｏｕｄ)
id(5264467369)

[polar marsh]

@narrow hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged umbra]

What is going on with the sound in arena training?? My volume is not high at all yet it feels like it's at its max... Had to play without sound because it's terrible

[tacit night]

When will the crew challenge begin ?

The same problem I'm facing as if you could hear one from afar!@winged umbra

[winged umbra]

If you find a solution to it, please tag me :[

[tacit night]

The problem is from the game and not from your device or something else@winged umbra

[remote crag]

My account was hacked and I need help

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @remote crag.

[remote crag]

@storm flume I contacted them 5 days ago, and my brother has not been answered. Please help me

[night cloak]

Please be patient

[night cloak]

Seems to be happening to everyone right now, feel free to report it in the feedback bugs channel

[remote crag]

@night cloak My account was stolen and it has been reported that I have been sending a PUBG customer 5 days ago and no one is responding

[night cloak]

Why aren’t my bullets registering in metro

[late spire]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 519924103 The name of the account user Maٰybe

[polar marsh]

@late spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Depends on what ammo you are using

[polar marsh]

@karmic aspen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[whole bone]

My enemy footsteps are now about half volume compaired to pre update. Is this happening to everyone? Happens in all modes

[storm flume]

Hello, @whole bone!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[ionic lance]

@polar marsh Please Add Our Saved Progress From S17 In Sesame Achievement. I Just Need 50 Points To Get Unique Destiny.

[mental spoke]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5329697275

The name of the account user نياجهمa

[polar marsh]

@mental spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

Thank you for sending this in #old, no need to repeated though.

[fringe cedar]

M24 XT on livik is broken now

[daring tide]

Can you help me?

Help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @daring tide. Remember to read through #faq before asking questions in the support channels.

Hello, @fringe cedar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[daring tide]

My account linker link is gmail on Android, can IPhone device login with that gmail link?

[fringe cedar]

jeez i already reported it many time like 10 time

[regal owl]

@olive dove i need help

[olive dove]

no, you can't access your game using google play on an ios device. you need to link another social media (Facebook, Twitter..etc.)

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @regal owl. Remember to read through #faq before asking questions in the support channels.

[regal owl]

My account was banned for no reason i was in the cheer park playing i haven't used any cheats

[polar marsh]

@regal owl:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[primal garden]

how to turn off gun firing sound in lobby

[olive dove]

you can control game sounds through settings-> audio.
Check UI and music settings to control the sounds in your lobby.

[primal garden]

in game lobby

match lobby

100 poeple firing m416

[olive dove]

I see, you can't do this unless you lower the game sound itself.

[lean egret]

Where can I contact by email pubgm support because each time I do it I get this is pubgm Korea support and I can’t seem to find a North American support. My is number is 5145688068
My account got hacked in mid February along with a lot of my friends. The hacker hacked my account and sold it we have had contact with the person saying that he bought my account I can’t get him off I was signing in through Game Center I made a Facebook to try and get him off now he linked an email and I can’t get him off he has spent all my uc all of my coupons everything changing my name changing my server and region deleting all my friends. Now I play a lot I’ve spent probably close to 20,000$ on this game. And if this can’t get resolved I don’t see my self making a new account and playing and continuing to spend money. Help me get this hacked off and unlink the email and the Game Center he just linked. I will include photos of bank statement where I’ve made purchases and what he’s changed my name to now and that he bought it. Also I make ace every season and this will be the first season I won’t because I’ve tried discord Pubgm I’ve tried getting help in game. And no one can do anything

[daring tide]

But which is the gmail linker?

[wooden zealot]

Hello, my account has been hacked, I know that you are busy due to large amount of messages but, I was wondering if could get help please, my account id:553576146, the hacker sent me some images of a name, I will be sharing as soon as possible

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @wooden zealot.

[wooden zealot]

Thanks, I will

[placid bloom]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @placid bloom. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Can anybody help me why my text box show up like this when I try to type ever since the update I wasn’t able to type

[placid bloom]

My account has been unfairly blocked as I will not use any cheat tool

[polar marsh]

@placid bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive dove]

picture is not clear, not sure what is the issue exactly?

[night cloak]

@olive dove so whenever I would try to type in game the text box would pop up on top of the screen and without the keyboard and I don’t remember it being like this

[olive dove]

Oh i see, this seems like something in your keyboard and input settings, please check.

[night cloak]

Okay I will try

[daring tide]

There is no way to fix it?

[night cloak]

@olive dove thx for@your help it worked :3

[olive dove]

show me a screenshot please.

[olive dove]

that is great, you are welcome.

[languid osprey]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5248013976 The name of the account user「حـمـد

[polar marsh]

@languid osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[balmy wave]

Hello, im having trouble logging in “tap to open”.. anyone with similar issues? Im using ipad pro 12.9 inch (2nd gen)..

The game crashes and automatically exits after the recent update.. help pls 🙏🏼

[storm flume]

Please refer to subpoint 4.6,4.7 in #faq for further information, @balmy wave.

[balmy wave]

Thanks, but I did all that except the repair. Once I click repair it sends me directly to the “tap to open” screen. I never had isssues playing the game and there is more than 40 GB free.. i

[night cloak]

I’m using a pink mk14 with all pink attachments with high explosive and none of my shots registered on the guy and I died why tell me !

[agile imp]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5273563571

The name of the account user

[polar marsh]

@agile imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone moss]

Plz give me plus for this match I got 0 plus in this match why bro I got#2 in a match and 9 or 8 kill also but i got 0 plus why

Any one help plz

[stable imp]

Very sad story

[lusty bone]

Can I get an actual human to DM me about an ongoing issue that can’t be solved by in game support option. I’ve literally exhausted every available option and never got the proper help needed. Thanks in advance

[stone moss]

Ya me too needed

[night cloak]

what is the issue

[stone moss]

@night cloak can u fix mine

[lusty bone]

I had an account since season 2 banned without explanation. Invested 1000$ or more on that account. No hacks, I used to stream and host scrims for SSG with it also. As well as ESL and other scrims. I was hacked during a tournament and I messaged support asking them to unlink any accounts linked to it that weren’t Facebook because I was hacked and somebody else had access to my account

[polar marsh]

@lusty bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sly plinth]

Can so.eone give me some advice about recovering a hacked profile..this person hacked it by twitter and it said logged in by another device with a newer version..i managed to change the passwords before he could unlink the accounts
I had to change the version in the files from android/data/tencent/srcversion...can someone telle how to get back on to a normal version and how to get back normal version...i saw tht on a yt vid and it wrked but they didnt say how to get it back to nrml version

[night cloak]

You might have played in a lobby that has lower ranked players
eg-you are diamond and you might have played in a silver or gold lobby

[night cloak]

Tampering files is against the tos of PUBG MOBILE

better reinstall the game

[sly plinth]

Yeah but i was hacked and pubg was not helping atm i had to resort to tht..i know its wrong but it had to be done

[stone moss]

No bro it is tough lobby

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone moss]

Pls give me plus

I'm solo conqueror pushing

[night cloak]

their tier matters not skills

[stone moss]

Bro but I played next mstch I got plus

But this match I don't get

[sly plinth]

I shall try

[night cloak]

You played in a normal lobby next match

@stone moss

[stone moss]

Bro is there any way to get plus

[night cloak]

Play some more matches during peak hours

[stone moss]

I remember 1 thing that when i played that I got disconnected is that problem

[night cloak]

whole match?

[stone moss]

No when last zone that why i got #2 or other wise i will get dinner

[whole comet]

Hey guys can any one help me

My account got banned for no reason

[polar marsh]

@whole comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stone moss]

Nowadays no need to use haaaackkkkks because in pubg new event there is spotting enemies 😂😂😂

[night cloak]

That is the reason

you didnt get points

[stone moss]

Damb

I got 9 kills yaar

[night cloak]

we cant do anything

[stone moss]

Bro how i get pubg partner title

[night cloak]

#questions message

[stone moss]

Bro how i get content creater role????

[potent heath]

Bruh

[tardy pine]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5264655253
The name of the account user

[polar marsh]

@tardy pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust siren]

I didn’t get PMCC confirmation gmail yet..
How Much Time Needed for this mail?

[native sigil]

Why does the login page take like forever to load? I've been waiting for 10mins now -_-

[thin halo]

Maybe it's your internet connection. Try changing your internet connection.

[hidden compass]

i need help from any supporters

[fickle sparrow]

I'm getting this "parameter error 1" while trying to link my phone number with my pubg id.. any solution?

[hidden compass]

how to recover my id that i lost by unlink the twitter and i didnt linked before with other social acc

[void tusk]

I lost my 3rd mail linked to my account, i don’t have access to that mail anymore, how can i unlink my email login?

[feral forge]

the method is currently still in beta phase, therefore to unlink or to change your email is not possible at the moment.

[manic turret]

When I finished updating to the latest version, and when I open it and it says tap to open, and when I click on it it suddenly kicks me out of the game I have done this for 5 times and I can’t enter the game

[feral forge]

this method is currently still in beta phase, so there may be errors and issues with it, please try again some time later.

[manic turret]

Can someone help me pls

[feral forge]

was twitter the only login method to your account?

[bitter temple]

Is there a glitch with the game? cause I can’t login into my account via email

[steel fog]

@manic turret this happened to me i cleared the data of the game nd downloded it again .... it started wrking

[manic turret]

@steel fog um if you clear data u lose all ur stuff

[steel fog]

noo'

are u using a gues ac??

guest account or have u logged in??

using mail or fb

[manic turret]

Wechat

[bitter temple]

[steel fog]

wdym

[bitter temple]

I just want pubg to fix glitches so I can login with my email I can’t access my account

[steel fog]

New updates = new bugs

[feral forge]

is it showing an error for you or something? @bitter temple

[bitter temple]

Failed to login

[steel fog]

only problem with this game

[bitter temple]

Haven’t changed the password or anything no one knows the information the game just ain’t allowing me to login via email

[manic turret]

When I reach this it suddenly kicks me out of the game

[steel fog]

try clear chache broo

[bitter temple]

Lmaoooo

[steel fog]

clear the data from the setting

[bitter temple]

I’m using an iPhone bru that’s not an option

[steel fog]

nothing will happen to ur acc if it's logged in through email

then delete the game and install it

[bitter temple]

Done that

[steel fog]

oh

[manic turret]

Pls help

[bitter temple]

It’s happening to other players

[steel fog]

did u use any VPN

[bitter temple]

Nah I don’t use VPN

[manic turret]

Yeah

I use vpn

[steel fog]

hmm

[bitter temple]

[steel fog]

@bitter temple when u open the game there will be login page where they have help and support

there u will find fixing where u can either ask help or delete the update and reinstall it

[manic turret]

Can anyone help me

[bitter temple]

Nah none of that helps

[manic turret]

I can’t get in the game

[steel fog]

wait

[manic turret]

Please i want to play

[feral forge]

the method is currently still in beta phase, you might encounter some errors and issues, so please try again some time later. if you have your social media linked to the game you may use other methods to login for now.

[celest shadow]

Please report the issue in #old, @manic turret.

[civic pivot]

You cant touch this🦦

[steel fog]

or just try reinstalling the update

the option will be there when u click here

[potent heath]

You on the oldest version lol

[storm flume]

Hello, @civic pivot!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[civic pivot]

Game is unplayable..

Kicks me out the game 5 times 450 ping..

[manic turret]

Bruh

[red hazel]

why sound is changed in Tdm?

[daring tide]

Help me

[storm flume]

Hello, @red hazel!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

The feature is in beta, @daring tide try after a few hours.

[daring tide]

Please help me with this error

[clear spindle]

The feature is in beta, @daring tide try after a few hours.

[red hazel]

reply me bro

[clear spindle]

Check your recent mention.

[red hazel]

no i am asking is it glitch or changed by game Itself In classic its fine But tdm near sounds come from Far And Far From near

[clear spindle]

A bug.

[daring tide]

When spam because entering the password too much, how long will the account be locked?

[clear spindle]

It will show a time in the screen. The more you try the more will be the time.

[fossil kayak]

Every time i try to scroll down my friends list to find someone off like it brings me all the way to the top when someone is either newly available to join or invite. How do i fix

[thin halo]

It's a bug. Feel free to report them in #old, @fossil kayak.

[daring tide]

I want to fix the Parameter error 2114

Aaa

[halcyon coyote]

Anybody will help me with 2 finger gyro

My settings isn't good

Redmi 5 plus device

Need help mastering gyro

Specially in when I scope on

Kindly dm if want to help

[fallow hull]

look the youtube

[robust siren]

I didn’t get PMCC confirmation gmail yet..
How Much Time Needed for this mail?

[leaden jungle]

PUBG MOBILE FROZEN ID RECOVER how can i recovery my account was banned for 2 months ?

[polar marsh]

@leaden jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[haughty viper]

I need some help pubg. So my account been hacked and i tried to recover my account and i couldn't cause the hacker has access to my account and i contact the customer service they did not help me so what i did i used 3rd party apps to rescuer my account i unlinked the socal network that hacked and i baned my self from the 3rd party app and i got 10 year's ban please. Help me to get my account back

[polar marsh]

@haughty viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ripe elm]

Help need

[distant marten]

There is a bug when we exit from vehicles we get teleport to backside

[ripe elm]

Anyone here ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ripe elm. Remember to read through #faq before asking questions in the support channels.

[ripe elm]

@celest shadow

@clear spindle

[clear spindle]

We're aware of the issue, @distant marten it would be better if you provide these details in #old:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[distant marten]

@ripe elm please state yout problem here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ripe elm. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

I cannot help you if you keep on mentioning staffs' without stating the issue, @ripe elm.

[ripe elm]

If i buy RP prime plus for 1 month
Special Rp rank card will show for that 1 mnth only ? Or for all time ?

[thin halo]

@halcyon coyote You can ask them in #pubg-mobile.

[ripe elm]

After purchasing that would i get 3 vouchers of 300 uc?

[normal fulcrum]

@ripe elm You mean the special colored name when it appears on plane?

[night cloak]

after the new update of 3rd anniversary i didn't received my anniversary background in my kr id- 61005182437

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

so, from where i can get kr version support ?

[normal fulcrum]

Yes, every month till your subscription continues

[normal fulcrum]

Check on Google

[shrewd cradle]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5323760065

The name of the account user OM么《SAW》

[ripe elm]

No, i am talking about 300 uc vouchers.

[normal fulcrum]

I know. That's what I said. You will get 3 vouchers of 300 each. Every month until your subscription expires

[ripe elm]

Heres said i can use it any time . Theres have no expires. If i purchase for 1 mnth. Can i use it next time after my expires my subscriptipn ?

[normal fulcrum]

I didn't said anything about when vouchers will expire. I said how many vouchers you will get amd until when you will get. Coz that's what you asked earlier

[ripe elm]

Can i use my voucher after expire my subscription ?

[normal fulcrum]

Yes

[ripe elm]

After subscription for 1 mnth would i get 3 vouchers at once ?

[normal fulcrum]

Yes

[turbid moth]

TDM sound glitch

[storm flume]

Hello, @turbid moth!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[ripe elm]

If i use one 300 uc voucher + 300 UC next Royal pass after completing 100 RP would i get 600 UC or 300 UC back ?

[night cloak]

600

[ripe elm]

Thank you.

[night cloak]

Np

[normal fulcrum]

You won't get any UC. You will get discount on your purchase

@night cloak Can you not reply if you're not able to provide accurate information?

[night cloak]

Ohk sorry about that

[ripe elm]

I am saying that if i use 300 uc voucher & purchase Royal pass in the next season. Afer completing 100 RP would i get 600 uc back ?

[normal fulcrum]

You need to frame your questions properly @ripe elm. If you mean that will you still get UC as RP rewards then yes. You will the same RP rewards.

[night cloak]

That’s what I said

...

[night dove]

What is that check mark?

[zealous turret]

@night dove

[normal fulcrum]

Please use #discord for these queries

[tame creek]

My friends acc got hacked and now he is bnnd. Is that from our reports (for stealing the account) or he probably used cheats?

[polar marsh]

@tame creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse slate]

bro anybody have new update of pubg which can play on India

[whole tapir]

India isn’t allowed to play

[obtuse slate]

yes we can play

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @obtuse slate and @whole tapir, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[whole tapir]

Thx @onyx dagger but I’m not from India thankfully lol

[onyx dagger]

I see.

[agile lily]

I want help. I have been using a VPN and I have been banned for 10 years, and I have done nothing wrong. You can check my account. Please do not blame me. ID: 5174631332 Please, I've been playing the game since 2018/5/10 Please do not mislead me. I love my account and I want to restore the account as soon as possible. Thank you from your honorable presence.

[polar marsh]

@agile lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse slate]

there is no update in that link broo @rubex

[onyx dagger]

We cannot help with it. 🤷

[unkempt saddle]

@onyx dagger private please

[onyx dagger]

Uhh. Okay.

[daring tide]

Help me

[jagged shore]

Hello

Sir help me my account got hacked please

[zealous turret]

what is ur account linked to@jagged shore

[jagged shore]

Facebook

[onyx dagger]

Do you have the access to your gane account, @jagged shore?

[jagged shore]

And Gmail

Yes i have access

[onyx dagger]

Try not to spam the verification code request, @daring tide. You may be patient for the verification code.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @jagged shore.

[jagged shore]

Didn't got any help from in-game help center

Hacker banned my account for 1 day

Bro don't mute me I'm panic

I don't know what to do

[onyx dagger]

Well @jagged shore, if you did contact them, you may be patient for their response, as only they can help you with Account related issues.

[jagged shore]

Bro what if

He banned my account permanent

[celest shadow]

❎ means the video evidence is not clear enough.

[jagged shore]

I just want unlink my facebook and email from my pubg account and he'll have no more access to it

[onyx dagger]

Lets hope for the best, @jagged shore.

[jagged shore]

As soon as possible

I have only play game gmail

He have facebook and linked a email to my account

[onyx dagger]

Please do contact Customer Service in-game about this as soon as possible.

Also, we cannot do much about Account related issues here, on Discord.

[jagged shore]

Bro it's not working

[onyx dagger]

Not working? what do you mean?

[obtuse ice]

Can any send me the of updating pubg??

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible becausel am wronged. Thank you, PUBG MOBILE The account id 5848116056 The name of the account user 『corabika』

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jagged shore]

I mean he hacked my account yesterday

Why it's taking so much time

He will spend my uc

[onyx dagger]

May I know where you're from? I mean the country.

[obtuse ice]

India!

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @obtuse ice, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[jagged shore]

Bro can i get a assistant to help em

[onyx dagger]

Lets hope for the best, @jagged shore. Please do contact them as soon as possible.

Customer service in-game is the only way.

[jagged shore]

Bro can you do it for me

I'll provide you every information

[obtuse ice]

Can i change my server in game my server has been changed??

[jagged shore]

I can trust you

[onyx dagger]

You need to contact them from your own account.

[jagged shore]

It's banned

[onyx dagger]

Via the game settings, yes. @obtuse ice

[obtuse ice]

It's showing the time limit of 60days

[jagged shore]

For one day

He'll do it again

[glossy sable]

I believe you were told to contact the in-game Customer Service, no?

[jagged shore]

And I'll get permanent ban

Sorry I'm so panicked

[obtuse ice]

Can any change my server

[onyx dagger]

If so, you may change it after 60 days, @obtuse ice. 🤷

[glossy sable]

Same answer.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @jagged shore.

Please contact the customer service via the in-game settings for further assistance, @obtuse ice.

[obtuse ice]

I cannot wait for 60days

[jagged shore]

It'll be too late

[glossy sable]

You do not have much choice, so go contact them instead of wasting your time by chatting here.

[jagged shore]

T_T

[tall dirge]

Hello, PUBG MOBILE. I know that you are very busy
due to the large number of messages. I had no
problem with my account. My account has been
banned for no reason and I swear to do or use
external materials and that I play clean play and
I make very careful to comply with the terms and
integrity of the game.
l ask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id
5812940733
The name of the account user
『G3』TiGer

[polar marsh]

@tall dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse ice]

61241294404

[flat iris]

اكو احد يتكلم عربي

[storm flume]

Please do not use languages other than English, @flat iris. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[flat iris]

I want help, is there someone who speaks Arabic?

[mortal apex]

Hello @flat iris! You can join PUBGM MENA Server here on discord with this link:

https://discord.com/invite/pubgm-mena

[low ridge]

Hello, how to install PUBG Mobile on Huawei Mate 40 Pro Plus with no Google Services and Play Store? & how to buy UC?

[glossy sable]

You can use the official APK.

[next yew]

Hey one doubt

Using CONFIG any problems :pubgm_indecisive:

[night cloak]

@next yew Configs are basically modifying/replacing game data. It is a violation of the ToS and you risk a ban.

[next yew]

Thanks for the information 😌

[night cloak]

hi

@night cloak Aloha! How can I help you?

i was recently hacked now im getting the unknown account unlinked by the concern team, do you know how long it will take them on avrege?

@night cloak It can take up to 90 days. But if you have provided all the information correctly, it should be very sooner than that.

wait a sec

Yes. Just wait and let the team work on it.

will it be soon?

i woud like to finish the rp before the seson ends but i cant do that with a hacker in my account

There’s no ETA, unfortunately. It should be soon if all the information is correct.

when he logs it trows me out

[next yew]

A lot of YOUTUBERS are giving people config

[night cloak]

its verry frustraiting

@next yew Remember not to use those as those will lead to a ban.

the hacker made me a big financial damege

i just want him out

@next yew If someone is giving such things through their video, please report the YouTube channel here: http://bit.ly/37Lgfbm.

you meen the 1.3.99999 chanels?

The YouTube channels.

there is lots of them

[next yew]

So many channels bro😂

[daring tide]

Where can I chat online with the customer service staff?

[night cloak]

Well, just letting you know the options to report, if you ever feel like reporting and contributing to the game.

can the concern team change my server back to normal that the hacker had changed ? @night cloak

@daring tide You can contact them via the game. Or, can send an email to [e-mail].

@night cloak You can request for the changes to the support by creating an additional tickets. But it is highly unlikely.

ok thanks for the info have a good one

No problem!

[daring tide]

When will I be able to open this spam error?

[next yew]

My potato graphics 🤧😭😂

[daring tide]

[storm flume]

Please avoid going off-topic, @edgy stag. You may have unrelated conversations in #chat.

[clear spindle]

Try after a day or two, @daring tide.

[night cloak]

Ian having footsteps problems any solution for it (IOS)

[unique ginkgo]

sir i have made a mistake that i was expose in my video to be a hacker but i put the title of the video wrong. Which I did not want to do. Because of that, all my videos have got a strike, please review my correct videos. sir i am physically disabled Nothing works for me other than the channel, please forgive my mistake. And give new life an opportunity to live.

[night cloak]

I got album from Rhytm's fortune but it s not in my inventory

[jade nest]

Check from here after swiping right

[novel talon]

Why new update couldn’t fix this android scammers access? How can i log to my account now?

“Account has been logged with new version of the game, and can no longer log with an older version. Please update to the newest version”

[kindred egret]

exchanging popularity for UC is ban able right?

[quaint python]

Pubg die? The sounddd

[ocean saffron]

Bro so many bugs and glitches in the new update

TDM people running around with invisible guns

[quaint python]

And me Classic player cant use the sound

[ocean saffron]

Classic cars let you out

[quaint python]

+the sound

[ocean saffron]

What?

[fleet wigeon]

Hello

[quaint python]

The next to me his foot sound tell me he is under me

[ocean saffron]

Update fix asap

[fleet wigeon]

Do I get ban if I use 1.1.1.1 DNS Changer ?

Come on anyone here

[surreal lynx]

When will bonus challenge begin?

[surreal lynx]

Check #faq 4.5

[fleet wigeon]

Also this.
Also thanks for the image.

[pure shoal]

When I enter match I have gun in hands but I can't kill someone

[fleet wigeon]

You are in lobby dude.

[surreal lynx]

You live in India right?

[zinc ocean]

Banı kaldırın

[polar marsh]

@zinc ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[edgy stag]

We chat users any

[fleet wigeon]

Not india but you are very close 🤣 🤣

[surreal lynx]

Why do you need DNS to play the game?

[gritty glade]

Vehicle Landing gltich after PUBG MOBILE v1. 3 update /
Plz fix it

[fleet wigeon]

I live in Nepal dude. Also minimum ping we get is 80-90+ but if we get 100+ average everytime. So DNS gets us to lover ping

[surreal lynx]

Ohh.

[surreal lynx]

Can anyone give answer to this?

[pure shoal]

Then why am I given a gun

[warped pagoda]

If a player has the bannedpan as a profile picture then he is banned for 10 years right?

[night cloak]

@warped pagoda Yes.

@surreal lynx No ETA, unfortunately.

[warped pagoda]

Okay

[night cloak]

@gritty glade Feel free to report it in the #old channel. Let the developers look into the issue.

[civic notch]

MY Account was banned forNo reason wtf pubg why u banning me not even got 7 dYs ban no third party apps used no cheat apps used 😬

[polar marsh]

@civic notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

xd? we are stuck

@night cloak Just a glitch. Try to restart the game.

[young hinge]

I want to know when the ping will get fix because sometime I get 200 plus ping when I m playing between...and certainly it change into 44 ms if possible do help

[gritty glade]

@young hinge yes same issue for everyone. It will be fixed soon

@civic notch no accounts ban without any proper justification. There were Reason for every account bans.

[heady spoke]

@here Admin please

[fervent osprey]

hello i am having pramede error 2114 error Can someone help me?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @fervent osprey.

[normal fulcrum]

@heady spoke @gritty glade How can I help you?

[celest shadow]

Hello, motaz. The profile picture for the reported player (51388347000) has been reset. Thank you for reporting.

[normal fulcrum]

Isn't the game banned in India?

[celest shadow]

The profile picture for this player (5530931238) has been reset as well. Thank you for reporting.

[night cloak]

New update have so many issue is there any update will coming for it ?

Hey, i have a problem, i won 2 album crate and doesn't give me in inventori

[civic pivot]

Look at this holo

[night cloak]

Hey, i have a problem, i won 2 album crate and doesn't give me in inventori

[civic pivot]

Can u attach this pictures to my message in feedback i forgot

[thin halo]

You can find them in your profile section.

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

Where, avatar?

[thin halo]

@night cloak You can find them under crew button in profile section.

There should be music button.

[night cloak]

Ok, thanks

[thin halo]

👍

[civic pivot]

Thx @thin halo

❤️

That guns in waiting are drives me crazy as f***

Everyone shooting and bunch of sound trash

[night cloak]

I won 2 is same music or what

[normal fulcrum]

Go underwater and you won't be able to hear those gunshots

[civic pivot]

I do.. but its so annoying i have to run away everytime i enter the game

What for is this bs feature

Like why do i have to hear all those gunshots which bots make? Do you wanna make us deaf?

[warm surge]

Thank you for adding teleportation power . A game full of glitch greedy and dumb developers

[normal fulcrum]

Some features are actually introduced after it gets requested by several players @civic pivot. As you already provided your feedback in #old, community will have a look at it

[civic pivot]

Yea imagine your rushing a squad and when you jump out the car youre 500m away.. died 5 times today bcs of this

[thin halo]

It should look like this. If you only have same album, it meant that you got the 2 same albums. (You can check if you can give them too on the bottom right of the screen)

[normal fulcrum]

@warm surge Feel free to post your feedback or issue in #old

[civic pivot]

Requested by who? Whats the point of damageless blind shooting in waiting area? Do i have to take m249 an full spray people ? Do i get uc or bp for that?

Bruh everything to feedback users, this chan must be useless

U can change this chan name to #pubg-redirection

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[civic pivot]

Really man.. 3 years behind and bugs getting increased by every update.. we only want good performance and smooth gameplay.. just remove all fun mods

Im not talking about my own issue im talking about the game issues

[olive isle]

@normal fulcrum how to fix this error

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @olive isle.

[forest dirge]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5347896771
The name of the account user ッ卍JOKAR卍ッ

[polar marsh]

@forest dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heady spoke]

I DM you my request but could not received by you

[fast pewter]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 6689872889 The name of the account user M๖īīī

[polar marsh]

@fast pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

You can ask your question here

[gritty glade]

Not banned only Access block.

[normal fulcrum]

The game is banned in India and we cannot provide any support for Indian region

[gritty glade]

@normal fulcrum i don't need any help sir.
Nothing any issue of PUBG MOBILE player in India.

[normal fulcrum]

Messaging in support channel unnecessarily will lead to a mute

[heady spoke]

I have my account and I am request to link it directly to Dima or others

[normal fulcrum]

You can link your in-game account with following social media
Google Play Games (On Android)
App Store (On Apple devices)
Facebook
Twitter
VK
WeChat

Apart from social media, you can also link it with your email address or mobile number

You can use maximum of 2 social media accounts in 1 PUBG MOBILE ID

[gritty glade]

@normal fulcrum sir when crew Registration starts?

[normal fulcrum]

@gritty glade

[heady spoke]

Thanks for you reply, I know all of that but this is not what I am requesting. However, thanks for your support ❤️

[gritty glade]

I am live in DUBAI

[normal fulcrum]

If you want a new social media to able to link with your game account, you can request for it in #old

[heady spoke]

Appreciated

[normal fulcrum]

Then wait for it. It will be updated in-game

[night cloak]

Is it true that Johnny Sins character id coming to Pubg Mobile?

[thorn flower]

Someone was able to get access to my game and change my server I was lucky enough to log in before he does more damage how do I change my server back to normal becouse I am not interested in playing in the south American server

[fathom bloom]

Есть русские сапорты?

[kindred kiln]

.

[young hinge]

Nope the game is not banned in India...my global server is running smoothly without any use of third parties application..and for proof I can show my mobile screen recording too

[normal fulcrum]

@young hinge

[young hinge]

Ok

[fathom bloom]

I write through a translator, so mistakes and misunderstandings are possible

[jaunty bluff]

hi
how to be accepted here
my bro was accepted today

[fathom bloom]

I changed the server by mistake, now I can't go back to my server (Europe), this can only be done after 60 days can you help me get back to my server earlier?

[daring tide]

Help me the error

[versed crescent]

when does metro royale reset

[daring tide]

Help me the error

[mortal apex]

You will have to wait for the server cooldown period to be over.

[clear spindle]

@errant bloom No advertising.

@daring tide try after 1 or 2 days. If you keep on doing this will block you temporarily from logging in. Meanwhile use a guest account to play.

[clear spindle]

It reset every season. Check the patch notes for more information. Link can be found in #news or official website.

[daring tide]

Will I get a notification when it's opened?

[fallow hull]

https://cdn.discordapp.com/attachments/817665669431689226/819536528870998016/image0.png

@clear spindle

[clear spindle]

Refer this: #questions message

[fallow hull]

My one of the teammates got this probelm

[clear spindle]

@fallow hull re-download the apk.

[fallow hull]

While updating

[daring tide]

How do I know when I'll be processed?

[clear spindle]

No. But the screenshot which you posted says so.

[night cloak]

How to get accepted into invetigator role?

[daring tide]

Can I unlink my email?

[clear spindle]

Refer this: #questions message

[night cloak]

It keep saying increase your rank or something

[fathom bloom]

well, maybe there is still a way to do it earlier? After all, on the server to which I switched by mistake, there is a big ping and it is very inconvenient to play, that I will not be able to play for two months now?

[clear spindle]

Unfortunately no as the feature is in beta.

[mortal apex]

Nothing can be done for that. Unfortunately, the only way is to wait 60 days.

[daring tide]

1-2 days from the first time I got this error or when I last used it?

[clear spindle]

1-2 days from the first time I got this error

[daring tide]

Thanks you

[clear spindle]

You are welcome.

[cunning reef]

can anyone help me fixing they issue

[frozen wedge]

i had this server problem after updating the game ,any one can help?

[lyric crow]

I play autopickup, after the new update whenever I loot a drop or sometimes a gun from a drop in a dead body. My whole game glitches. I can’t pickup anything, equip any guns, heal.. I can only run around

[glossy sable]

That is obviously a troll/meme, @night cloak.

[hollow dome]

it feels like the pubg mobile players are bots

i get 4 wins in a row

is it me or are they just bots

help plz

they dont even bother to shoot

i need comp

[lean gate]

Help me anyone someone try to steal my account using gmail, i cant log in using gmail, but still can login using facebookk

[thin halo]

.@hollow dome >>> #activities

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @lean gate.

You can now access #emulator-chat and #emulator-support, @cunning reef. Revert this at any time by sending .emulator in #481204134859505684.

[thin halo]

@cunning reef Please use #emulator-support.

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @frozen wedge.

[thin halo]

@lyric crow It would be helpful if you provide more info/details including evidence in #old.

[reef pivot]

Help me please !! My account got hacked and the hacker is trying to ban my account. He also threatened if i dont pay him he will ban it permanently.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @reef pivot.

[reef pivot]

Heeelp

[lean gate]

i rather it get banned rather than be used by the hacker

[reef pivot]

Yes by i have spent alot of money on it arount 2000 $ ... i have alot of guns full upgrade and mythic stuff i dont want to lose it

I was in talk with costume service to unlink the hacker account but the responses are delayed and i am afraid he will permanently ban my account. I have all the information that is needed form installation date to all the recipes. This is not fair i dont want to lose it

[onyx dagger]

Restarting the game should help.

[storm flume]

Use of unauthorized third-party software or methods, @errant anvil, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[onyx dagger]

May I know what is the issue, @errant anvil?

[lean gate]

it doesnt work

the gmail account is still link to the stolen one

[errant anvil]

شكر

[storm flume]

Use of unauthorized third-party software or methods, @errant anvil, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[lean gate]

How to unlink stolen email

[storm flume]

Use of unauthorized third-party software or methods, @errant anvil, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[polar marsh]

@errant anvil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[copper stag]

What's that helmet with ponytail hair on it called?

[lunar estuary]

Hello

Plz how do you do that equip weapons in lobby thingy

[night cloak]

Which one?

[copper stag]

Its a lvl 3 helmet with ponytail on it i saw today on a yt livestream. I wanna know its name

[night cloak]

Can you show a screenshot or describe what it looks like?

[lunar estuary]

How do you equip weapons on spawn Island???

[copper stag]

Its a helmet ig?

Coz its showing that lvl 3 below

[night cloak]

That’s not a helmet

You can get it from the royal pass

[copper stag]

Its showing lvl 3 below so i got confused

[dim lotus]

you can choose to show the helmet or not

[copper stag]

Oh that can be done now?

[lean gate]

how to unlink email?

[night cloak]

You can’t unlink emails

[lean gate]

how to report then or banned my account

[dim lotus]

yeah, on the inventory setting if I'm not worng

[ionic lance]

Pubg Mobile Please Add Our Saved Progress From S17 In Sesame Achievements As You Promised. Request To All Raise Your For This Ask PUBG To Add S17 Progress In This Update And Give Us 40 Achievements Points As They Have Promised @PUBG MOBILE @MOCHA

[green jolt]

How can i ban someone who is harassing more girls?

[olive dove]

report him in-game.

[olive dove]

the new update has new achievements that you could complete to gain more points.

[onyx dagger]

You may contact Customer Service in-game about this, as only they can help you with Account related issues and we cannot do much about this here, on Discord, @lean gate.

[olive dove]

check #faq sub-point 2.12 for the reasons that might get your account banned.

[spring abyss]

gun and step sound need to be fix

[storm flume]

Hello, @spring abyss!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[scenic gulch]

hi

[outer lynx]

Please fix car and parachute bug

[storm flume]

Please do not use languages other than English, @scenic gulch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fallow hull]

Where is the glider spawn at ?

[storm flume]

Hello, @outer lynx!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

https://media.discordapp.net/attachments/765578414169260112/819236248652742674/pubg-erangel-motor-glider-spawns.jpg?width=676&height=676

[grand hatch]

Cant open the game

[outer lynx]

I think it's random but last time I saw gliders at severny and near rozhok

[storm flume]

Please refer to subpoint 4.6,4.7 in #faq for further information, @grand hatch.

[night cloak]

Hi support,

There are many problems in playing PUBG Mobile after the latest update

Of which, The instability of the connection to the server despite the availability of the Internet well and the phone has no problems
And that is very, very annoying

Please solve as soon as possible

Thanks :heart:

[onyx dagger]

Instability of the connection to the server, @night cloak?

Do you use Mobile data or WiFi, @grand hatch?

[night cloak]

I can't download pubg mobile apk from Official website

[grand hatch]

Mobile data

[night cloak]

yes

[onyx dagger]

May I know where you're from, @night cloak?

I mean the country.

[grand hatch]

While a download the update i used mobile data but this hapanned

[night cloak]

India

[onyx dagger]

Sadly, I did not understand what did you mean, @night cloak. Please so state your issue in a more detailed way.

As we provide community support only for the global English version of PUBG MOBILE here, @night cloak, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

Try downloading using WiFi, @grand hatch.

[night cloak]

@onyx dagger but in my second device it's working with global version

[grand hatch]

The problem is i dont have wifi

[onyx dagger]

Oh.

[grand hatch]

The only option i got is data

[onyx dagger]

Will be back to you, @grand hatch. Please be patient.

We do not know about that, @night cloak.

[night cloak]

Ok

[onyx dagger]

The game is banned in your region, and due to it, we won't be able to assist you.

[night cloak]

When I enter a match, I suffer from the fact that the server is unstable and the ping is always high, and a message appears in which the server does not respond, please return to the lobby

[long orchid]

I want to unlink my email

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @long orchid.

[onyx dagger]

Check your Internet connection.

[long orchid]

No it didn’t help to unlink my email