questions

[night cloak]

ok

do social links work there too?

[glossy sable]

Yes, if you link your game account to a social media account you will be able to log in with that same social media account on Gameloop.

[night cloak]

ok, tysm

[glossy sable]

Be careful, never use your phone and emulator at the same time.

[night cloak]

but can i sign in on both?

[glossy sable]

You can, but close the game on your phone before signing in on the emulator.

[woven meadow]

hello! need help on my pubgm account. it was hacked and my social media was unlinked to it. i can only access it using email, but hacker blocked me logging via email. is there any way i can get my acc back? played this game for almost 3yrs and cant imagine he took my almost 3yo acc. 😭 i need help. 🥺

[night cloak]

ok, thanks! god i love the staff on this server

[glossy sable]

You are welcome. I will let you have access to emulator channels, should you need more help.

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

ok!

[glossy sable]

Staff members are the ones in red, blue, or green.

When not available, some knowledgeable community members can help, like Mocha did.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @woven meadow.

[woven meadow]

already done that but no feedback at all.

[late sparrow]

This yellow box whtspp with this, when i fire this thing appears on screen, ???

[dense dock]

hey franck any idea whats happening with cheer park ? was it meant to be like that or is it a bug ?

[glossy sable]

What do you mean, "like that"?

[glossy sable]

Are there things missing?

[dense dock]

basically every cheerpark ends within less than 20 mins , this a brand new cheer park btw.

[glossy sable]

Oh, you mean the time?

[dense dock]

yep

also due to that doing duels is unavailable on the last 10-15 mins so basically duels there are render useless due to that.

[glossy sable]

Ah, I see. That is annoying indeed.

Please send a report in #old, I will forward it, too.

[dense dock]

already did , i didnt include the pic tho or if needed i can screenrecord it! hopefully its fixed soon. cheers mate

[vital salmon]

Help the hacker was accessing my account. I don't know how did he access it and I have only 1 link social media account and I'm the only one can access it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @vital salmon.

[vital salmon]

ye I did it many times but still doesn't help

[olive dove]

Customer support is the only one who can help. Do you still have access to your account?

[vital salmon]

yes, but i don't know if hacker can access my account

I don't know how did he access it

[pure kernel]

Hi... Good morning..

[woven meadow]

@olive dove good day and hope u doin well, I also need help on my pubgm acc. 🥺

my acc was hacked as well

[olive dove]

Check what social medias are commected to your game, change the password and would be better if you can use 2FA as well.

[vital salmon]

I already change my password but the hacker can still access it I dont know how

[olive dove]

Good morning, how can i help you?

[vital salmon]

only my facebook

[olive dove]

Sure, how can i help you.

[vital salmon]

no one can access my facebook except me

[olive dove]

Check if there is an email linked or something.

[vital salmon]

yes that is my email I also changed password

hacker is a really hacker

[olive dove]

But same email and same game password, right?

[woven meadow]

thank you for ur reply! 🥺 hacker unlinked my facebook and game center. i can only access my acc via email but now it completely blocked me and wont let me in. is there any way we can get my acc back? its an old acc almost 3yo 😢 been playing the game for almost 3yrs and cant believe my acc’s gone. 😭

[vital salmon]

yes, but I already changed my password many times

the hacker just playing a classic match in my account LOL

[olive dove]

Your only option is to contact customer support so they can assist you in retrieving your account.

[pure kernel]

I just join this Discord... And also still new...

[vital salmon]

ight I'll do my best

[woven meadow]

done that but theres no feedback at all. 😞

[void pecan]

How can I add this bot

[olive dove]

Well, i wish i can help, but again you may try to seek the customer support assistance.

[olive dove]

You may ask in #discord

[vital salmon]

ok ty for your help

[idle crescent]

whats the use of hd icons in separate resources pack

[olive dove]

Sadly, no other way.

[void pecan]

@olive dove ok

[idle crescent]

@olive dove whats the use of hd icons in separate resources pack?

[woven meadow]

😭 is there other way?

[olive dove]

To optimize your game according to your device specs.

[void pecan]

Nobody is answering @olive dove

[olive dove]

No, not that i know of.

[woven meadow]

do they have a live support?

[olive dove]

In-game customer support is your only option.

[woven meadow]

alrighty thank u

[olive dove]

No problem, good luck!

[scarlet spoke]

Hello

I have a pubg mobile account that is linked to an external email and that external email got hacked how do i unlink it?

What do i need to unlink it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @scarlet spoke.

[vestal spear]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏The account id 5269375034

‏The name of the account user 7KĒOĒMĒH々

[polar marsh]

@vestal spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital salmon]

how can I change my server because the hacker changed it

[scarlet spoke]

You can't sadly

You have to wait 60 days

aka 1 season

[vital salmon]

rip I still have 55days left to changed it

[scarlet spoke]

rip

[vital salmon]

which means the hakcer accessed my account 5days ago

[night cloak]

matchmaking on emulator taking forever

im at 4 minutes now

[obtuse kestrel]

Hey me help me

[scarlet spoke]

Whats wrong

[night cloak]

6 minutes -_-

[scarlet spoke]

Lol

[night cloak]

FINALLY

[scarlet spoke]

XDD

[obtuse kestrel]

Is there anyone to help?

[storm flume]

Please avoid going off-topic, @scarlet spoke. You may have unrelated conversations in #chat.

[tired finch]

Hi, someone Hacked my facebook and logged into game, I recovered and secured the Facebook but he has linked his email and keeps logging in all the time! I can't do anything now, my account is in danger and I want the email removed TODAY or TOMORROW or asap! Please!

[scarlet spoke]

I have a pubg mobile account that is linked to an external email and that external email got hacked how do i unlink it?, what do i need to provide

[olive dove]

You may try different mode or try to change your matching settings.

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @tired finch.

[olive dove]

Contact cucustor support, @scarlet spoke. They will follow up with you.

[scarlet spoke]

So i can unlink the hacker email right? And where ingame or email?

Because its just bot keep spamming me :/

[olive dove]

@scarlet spoke

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[scarlet spoke]

Alright thanks, sorry for taking out ur time

[olive dove]

No problem, i wish i could offered more help, good luck!

[obtuse kestrel]

Is there anyone to help?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse kestrel. Remember to read through #faq before asking questions in the support channels.

[obtuse kestrel]

@storm flume I have been logged into my account as a guest. I cannot get my account back. Can you help me?

[storm flume]

Please refer to subpoint 2.6 in #faq for further information, @obtuse kestrel.

[broken breach]

Why can some people update the game now and others it won't allow

[upper ravine]

Hello i need ask about emulator

[olive dove]

#news

[broken breach]

Thank you

[storm flume]

You can now access #emulator-chat and #emulator-support, @upper ravine. Revert this at any time by sending .emulator in #481204134859505684.

[cursive oxide]

What does this mean?

[olive dove]

Restart your device, if this does not work reinstall the game.

[vagrant kiln]

[jaunty bluff]

hello
I want to report a cheater
I have an video and his name but no ID
How can I report him ?
he killed us with one shot

could not take it !! how to show it ?

[storm flume]

Please do not use languages other than English, @vagrant kiln. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant kiln]

[lusty lark]

Good day, why is the in-game chat support said that they addressed the issue even if they don't?

[storm flume]

Hello, @jaunty bluff!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gilded wharf]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5202627099

The name of the account user ēĒūēēĒū

[polar marsh]

@gilded wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thick kindle]

wth my friend uses gfx tool

[storm flume]

Use of unauthorized third-party software or methods, @thick kindle, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[thick kindle]

how

[jaunty bluff]

now I have the ID
the video should be uploaded to youtube ?

[night cloak]

@night cloak hello i wanna be in cheat review but i keep trying every 2 weeks and still cant be in cheat review

how can i be in cheat review

[broken breach]

I thought there was a new map?

[olive dove]

Karakin will be released in April update, no specific date has been announced yet.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[jaunty bluff]

is this message accepted for report

#cheater-reports message

[potent jetty]

Support in spanish?

Or only in english?

[olive dove]

Your report will get reviewed so please be patient

[jaunty bluff]

thx

[olive dove]

Yes, only english, for getting help in another language you may refer to our regional server in #735483472432594994 subpoint 3.1.

[potent jetty]

I have a problem with my prime subscription... i recently notice pubg was charging me the prime subscription but in the game doesnt have it

[olive dove]

Check subscriptions in your play store.

[crystal dust]

Why my account is banned for 10 min it’s said because my internet connection but my internet was good ? As you can see my ping in the picture which I sent you

[polar marsh]

@crystal dust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic lance]

We have lost our saved progress of sesame achievement. In S17 We have completed 8 Weeks & 8 Weekly Season Time But It Didn’t counted in Update

[marsh oasis]

Someone hacked my Google account, changed the password, and became able to log into my game account
I have my Facebook account and it is associated with the game as well .. and I also paired mail .. Now I have two ways to access my account, but the hacker logs in via Gmail
I want you to delete it because I cannot

[night cloak]

Contact customer service

[marsh oasis]

this is take a long time !
I can prove the ownership of the account in more than one way, sir

[dawn cliff]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5210082082

The name of the account user Net・ODEN

[polar marsh]

@dawn cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Only customer service can help you.Also contact customer service of Google and try to recover your Gmail.Link for Google's customer service is in subpoint 2.8 in #faq

[storm flume]

Please do not use languages other than English, @tribal pebble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[icy root]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5165697201

The name of the account user Net・ODEN

[polar marsh]

@icy root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solar galleon]

There is a sound glitch is this bout be fix soon?

[night cloak]

what sound glitch?

[solar galleon]

Footsteps especialy in arena

[night cloak]

report it in #old

[wintry turret]

Are the old crew challenge achievements going to be counted for the new crew challenge format ?

[normal jackal]

I’m having trouble logging into my account with my email.

[night cloak]

Try using a DNS

[normal jackal]

DNS?

[night cloak]

refer subpoint 4.5 in #faq

[hallow gulch]

DNS which stands for domain name system is basically and by the name of it, translates domain names into IP addresses.

[unkempt wave]

How can i log out a hacker from my acc

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @unkempt wave.

[silk meadow]

Any solution for this problem

[night cloak]

contact the customer service

[silk meadow]

Okay thank you

[modern aurora]

00

[night cloak]

yes?

you were answered yesterday

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[storm flume]

Please do not use languages other than English, @tribal pebble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sweet oracle]

Hello

[night cloak]

yes?

[sweet oracle]

I wanted to know why I have ping issues after the update

I can't even download anything

I haven't even downloaded the new map

[night cloak]

Is your ping high during matches?

[sweet oracle]

No in the lobby

[night cloak]

download error?

[sweet oracle]

My resources aren't downloding

[sweet oracle]

Yes

[night cloak]

where are you from?

[sweet oracle]

Indonesia

[potent heath]

Is it possible to go back to the old update?

My friend doesn't have the update

[night cloak]

Refer subpoint 4.5 in #faq and use a dns

[potent heath]

And I wanna play with him

[night cloak]

ask him to update

[sweet oracle]

Ok thanks!!

[potent heath]

Np

Lol

[sweet oracle]

Wait no sorry

[sweet oracle]

Thanks

[potent heath]

He said his connection slow

[night cloak]

You're welcome

[potent heath]

@night cloak can I spectate someone with a old version? If I'm in a new one

[night cloak]

if you have updated the game already you cant go back to old version

[night cloak]

I am not sure if you can
but when i tried it i couldnt

[ashen zenith]

Anyone having pubg new update link

[night cloak]

you can download from Playstore/app store

[ashen zenith]

Can't doo that as it was ban in india

[night cloak]

We cant help you with that

[ashen zenith]

No problem 😂

[sweet oracle]

@night cloak do I need to change the dns or just enable it

[night cloak]

steps are mentioned in subpoint 4.5 in #faq

[sweet oracle]

They r for iOS ig

[night cloak]

for android they asked you to install an app

[sweet oracle]

Yeah I did that

I am jst asking that after downloading the app do I need to change the dns or do I jst enable it as it is

@night cloak

Hello

[jade nest]

@sweet oracle what is your country?

[sweet oracle]

Indonesia

[night cloak]

did livik map will be removed?

[jade nest]

What is your Issue again?@sweet oracle

[jade nest]

No maps are getting removed

[sweet oracle]

My resources aren't downloding

It says download error

[jade nest]

Try using a DNS changer. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1 and try downloading again.Refer to #faq 4.5

[sweet oracle]

Ok thanks

[long saddle]

@jade nest when will bonus challenge matchs start?

[jade nest]

No information regarding that

[white grotto]

Wohooo I'm an Indian...In this 1.3 update I'm able to play without vpn

Noice!

[long saddle]

JD bro was it was showing that match as not started yet

[night cloak]

Where is krakin map

it will release on april

[twilit schooner]

can someone help me?

my account is hacked

my twitter account is hacked and I only have access to my google play account

[night cloak]

Contact customer service

[twilit schooner]

can someone help me

plz

[night cloak]

Contact customer service

[deep shadow]

Customer service won't help you.

By the time customer service responds to you, the hacker will have done what he needed to on your account.

The hacker on my account unlinked my email. This update, I logged in finally and quickly put my email on. If I didn't have the chance for the new update, he would've attached his email, resulting in my account being lost forever.

That's why you shouldn't rely on customer service.

I had to do something to get my account back

[kind isle]

I can't find emulator support

[deep shadow]

They did nothing for me

[night cloak]

@deep shadow
only customer service can help you with account related issues

[wind peak]

When they r going to fix new update bugs?

[night cloak]

type .emulator in #481204134859505684

[deep shadow]

It's not unnecessary, but ok.

[whole nacelle]

I have downloaded the update and it won’t open so I deleted the app and redownloaded it, it let me in and I downloaded all the extras. I logged off and back on for the changes to occur, it gets past the PUBG MOBILE 1.3 Update Announcement and loads directly into the season 3 media. I tap to open, it begins and immediately closes the game

[night cloak]

refer subpoint 4.7 in #faq

[kind isle]

@night cloak can u help me out in emulator

[night cloak]

Wait for someone to respond i dont know much about emulator

[kind isle]

Sure

[whole nacelle]

@night cloak
I have 211 Gbs out of 256 Gbs storage open and I have a 2018 IPAD Pro device. I have already checked all four parts of FAQ 4.7. before I came here for help.

I am stuck here. If I tap to play, the game closes out completely.

[unique coral]

Help my sensitivity is glitchy
even when i changed it its still slow af

[twilit schooner]

they say it takes 60 days to respond what if they hacked played with hacks on my account?

please help me

[night cloak]

They said it will take upto 60 days it doesnt mean it will take the whole 60 days to unlink hacker's account

[twilit schooner]

I'm so concerned bro

[night cloak]

Be patient

[lusty wing]

Pubg is really laggy for me it takes too long to open it's gets stuck in checking for updates and I get bad ping but it's not my wifi anyone know a fix and this problem started from yesterday

[polar marsh]

@split hazel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stiff sluice]

Hello, my account hacked. I have social. networks, and the hacker has access to twitter, but I only have access to facebook and gmail. And also there is all the data, date of account creation, receipts, etc. Could you help me with account recovery.

[storm flume]

Use of unauthorized third-party software or methods, @lusty wing, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[night cloak]

Contact customer service this will help you

[barren garden]

Someone hacked my account and changed my server how do i Change it

[night cloak]

You have to wait 60 days

[fossil nova]

updated and still

[stiff sluice]

update game

[fossil nova]

oh wrong img

[stiff sluice]

I applied how much to wait?

[night cloak]

What do you mean by applied?

[lusty lark]

Why is the in-game customer service said that they already addressed the issue even if they don't? The "Expert" that they put me into is "Stella J"

[storm flume]

Please do not use languages other than English, @tribal pebble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fossil nova]

this happen to me at 14 feb

now the game is updated and still not fixed

customer service did not help

[night cloak]

Contact customer service

[lusty lark]

Please refer to 5.4 #faq

[hoary grotto]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id (5299274575)
The name of the account user (سيمؤヅ)

[polar marsh]

@hoary grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil nova]

well all those hours of playing and money i burn is...🥲 🤣 🤣

[lusty lark]

I have the same problem as well

[deep shadow]

That's bad. 😦
Only thing you can do is to contact customer service. There are some other things that you can use to help you, but I don't have anything to advise since I had the same troubles as you this weekend.

[fossil nova]

is your problem fixed?

[twilit schooner]

my twitter is hacked

man need help

[deep shadow]

My account got hacked, but amazingly I was able to log in with the new update so I got lucky with this hacker.

[night cloak]

Wait for the customer service to unlink hacker's account

[lusty lark]

Yes but the the hacker still has access to I don't know which account, but I already change the password of my fb and twitter. My uc are gone, the chickens, the motorcycles

[night cloak]

Check the login activity of all your linked social media accounts

[fossil nova]

naahhh.. i tried customer service didn't do $#it

[lusty lark]

Already did

[night cloak]

Did you find any suspicious device?

[lusty lark]

I tried this but the customer service said that the problems was already addressed. Meaning that the hacker also contacted the support

[lusty lark]

No

[night cloak]

Check again and see

[storm flume]

Please do not use languages other than English, @tribal pebble. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Use english here

[tribal pebble]

I spoke with you in private

[twilit schooner]

I need help bro twitter is hacked, I contacted customer support but what if I lose my account I have been playing for 3+ years

[lusty lark]

Change the password of your twitter and use strong password

[tired finch]

This is what customer service replied me for getting the email unlinked that the hacker has linked! What do I do now?

[twilit schooner]

@lusty lark I cannot login to my twitter

[night cloak]

oh we cant do anything

@twilit schooner You have been answered Please dont repeat your question again customer service will unlink twitter within 60 days

[surreal ivy]

Hello all, my game keeps crashing at the Season 3 screen where it says to “tap to open” I’m running on an iPad

[normal jackal]

I tried changing the dns, and it still doesn’t work for me when I try to log in through my email.

[night cloak]

Report it in #old

[surreal ivy]

This is the exact thing that is happening to me. Same iPad as well

[twilit schooner]

if I unlink, it takes 7 days right?

[dawn forum]

My twitar account was hacked can you help me I was connect my account on e-mail and game centar

[twilit schooner]

@dawn forum same problem man

donno what's up with twitter

[dawn forum]

It was hacked but I can’t log in again on twitar

[clear spindle]

You may contact the in-game customer service and the social medi's for account related issues.

[oblique vine]

What

[clear spindle]

It takes 7 days to unlink the account and if one logins when the process is going on it will cancel it.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @oblique vine. Remember to read through #faq before asking questions in the support channels.

[oblique vine]

@clear spindle dns changer use as vpn

[clear spindle]

DNS and VPN are two different things.

You can Google it for more information.

[oblique vine]

@clear spindle ok thank you

[sterile hatch]

can't open the app on android 11

[normal jackal]

How do you cancel an unlinking process?

[clear spindle]

By logging in again to which social media you have used.

[clear spindle]

Would you mind reporting it in #old with device information, account ID, network and country?

[dawn forum]

Can you help me

@storm flume

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @dawn forum.

Please contact the customer service via the in-game settings for further assistance, @dawn forum.

[dawn forum]

Am connect put don’t answer me @storm flume

[frigid cosmos]

Can any one explain this my level is 73 @storm flume

[clear spindle]

The other account should meet the requirements.

[frigid cosmos]

@clear spindle but how can u pls explain

My level is 73

[night cloak]

I don't know sorry

[frigid cosmos]

I played a tdm then also nothing

[clear spindle]

What's the level of the other account?

[frigid cosmos]

78

[clear spindle]

Would you mind sharing a screenshot of both account's profile?

[frigid cosmos]

Umm wait

[clear spindle]

Take your time.

[night cloak]

Pubg changed minimum level 6 to 25 to send popularity ?? @clear spindle

[clear spindle]

Seems like they've after this: #news message

[frigid cosmos]

This is whom I tried to give popularity

[civic pivot]

Getting teleported when jumping out of car. Anyone facing the same?

[frigid cosmos]

This on is mine

One*

[clear bay]

Hello PUBG MOBILE. Thank you for your cooperation with us. I had a problem in the previous days with my account and I was communicating with you due to a breach of my account. The hacker hacked my account on the game Google Play and I recovered my Google Play account, but the hacker went and entered the PUBG Mobile game and linked his social media accounts to Twitter and an email on the PUBG Mobile game. The hacker banned the account for a day and then banned it for a period of 3 days, and then banned it for 7 days to cancel the connection to Google Play, and then it blocked it for 10 years when it did not find another way to own the account and I will send pictures taken from the employee's response You have proof that my account is hacked and received locally, but there was a delay by you in resolving this issue, which led to the deliberate ban of the account by the hacker, and I will send all proof that my account is hacked. I ask you to lift the ban and cancel the hacker's accounts and look at my subject into consideration because I am I love the game of PUBG MOBILE and I have paid very large sums on my account, and if the solution is not completed, I will file a complaint against the PUBG company because my right has not been recovered, nor have my subject been considered by you and this topic is ignored.
ID 5321532138
Account registration date: 01/22/2019
The hacker accounts linked to the game and please unlink them: email and twitter
My account is not hacked: Google Play
And I hope to recover my account. Please. Please. Please

[polar marsh]

@clear bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frigid cosmos]

@clear spindle

[civic pivot]

Anyone teleport issue? When i jump out of the car i got spawned to 600metres away?

[frigid cosmos]

I sent it

[clear spindle]

A few have reported it in #old, if you're facing it please do the same with these information:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[civic pivot]

I dont believe for a solution which pubg will bring, feedback is so useless i write everyday a bug with proof but no solutions,, this game gets worse by day.. really a shame to have 3 year behind and bugs increased sooooo much 🙂

[steady ivy]

I need help, a week ago I was able to play Metro Royale and now it says I wasn’t invited on that same account.

[clear spindle]

@frigid cosmos can you report it in #old with these information:
▫️ Your Numeric User Identification
▫️ Numeric User Identification of the player you trying to send
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[civic pivot]

@clear spindle i can count you 250 bugs having right now, no any will get solved the game isnt how it was like before it was good.. now everything became a shame and trashh hope ur boss read this

[clear spindle]

Still #old is the place for it.

[normal jackal]

Oh, well I can’t because the social used is hacked

[sterile hatch]

I'm a new user

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @normal jackal.

We are unable to provide assistance if you do not ask a question or state a problem, @sterile hatch. Remember to read through #faq before asking questions in the support channels.

[sly harbor]

Hi I’m trying to log into the game through Facebook but it’s not giving me the option to log in

[clear spindle]

Can you share a screenshot of the login pages, @sly harbor ?

[polar marsh]

@rose scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sly harbor]

@clear spindle When I click Facebook it doesn’t give me the pop up to enter my j fi

Info*

[clear spindle]

Try doing a Routine Repair.

[clear spindle]

Report it in #old with these details, @sharp torrent:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[sharp torrent]

ID: 5142928213 Gameloop Wi-Fi Hong Kong

[final cloak]

Cant see XT weapons after the new update

[sly harbor]

@clear spindle The repair didn’t work

It’s saying I have to wait 300 seconds to log in now

I’m uninstalling

[night cloak]

Hello everyone! I apologize in advance for my poor English - I am from Russia and speak English poorly (I typed this message through the translator).

I faced the following problem. My game account was stolen - an unknown person hacked one of the two bindings - Facebook. I still have one binding (Google Play Games) and a separate linked email.

I wrote an appeal to technical support inside the game and asked them to untie the hacked binding - they did nothing for 3 weeks.

Recently, the account was banned for a day (that guy logged into the game through third-party software), then it was banned for 3 days and today for 7 days. The next ban will be for 10 years.

Tech support doesn't do anything. The game account is very dear to me, and I don't want to lose it. I heard that the moderators from your Discord channel can help in this situation, and I decided to write here. What should I do?

P. S.
I have all the evidence that I am the original and only owner of the game account and that it belongs to me (receipts for in-game payments, screenshots, and so on).

[clear spindle]

Well what you just heard is wrong, we cannot assist you with account related issues, contact the in game customer service.

[vagrant forum]

The in-game customer service are the only ones who can assist you with account related issues, not us.

[night cloak]

@clear spindle but they are nothing doing

[twilit schooner]

they do nothing

I have all the proof of my account

I'm so scared to lose my account

man

[clear spindle]

Only they could help you.

[vagrant forum]

Where did you install it from, @sterile hatch?

[sterile hatch]

google playstore

[robust siren]

Where Can I Get The Details about PMCC?

@clear spindle

[clear spindle]

You can find such information from this website: https://www.pubgmobile.com/esports

[placid thicket]

Plz ihave a problem that icant link my account to gmail
Parameter error-1
i tried every thing and still the same problem

[tame creek]

That's probably bug with compatibility issues. Since you are not the only one with Android 11 who has the same issue. Try reporting it to #old . Hope they'll fix it soon.

[clear spindle]

Report it in #old with these details, @sterile hatch:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[vagrant forum]

For the time being, try installing it from https://pubgmobile.live/apk and see if it works, @sterile hatch.

[sterile hatch]

@clear spindle I already reported it but the problem is I'm only a new user of pubg

[placid thicket]

Whate is parameter error 1????

[sterile hatch]

global?is it diffirent from the playstore?

[vagrant forum]

The APK is slightly different than the one on play store. It might work.

You should give it a try.

[sterile hatch]

Okay thanks
Downloading...

[sterile hatch]

Should I need to uninstall one from the playstore?

[vagrant forum]

Yeah. Uninstall it.

[placid thicket]

Why nobody answer

[clear spindle]

The feature is in beta, @placid thicket so is expected to face issues when using it. Try after a few hours.

[sly harbor]

@clear spindle I reinstalled, it’s giving me the pop up to log in. When I click Facebook, it says “you’ve previously logged in, continue?”...how do I log into a different account than the one previously used?

[glad basin]

Same bro

[sly harbor]

That doesn’t help me at all @glad basin

[sterile hatch]

@vagrant forum still not working

[sly harbor]

We don’t have the same issue

[placid thicket]

I have tried many times
And still parameter error1
But my other account linked easly

[storm flume]

Hello, @final cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[clear spindle]

If you have the Facebook app installed, then logout from it and the same in browser.

[glad basin]

Hey guys

Can anyone solve my issue

[vagrant forum]

I see. I do remember similar issues from other Android 11 users a few months ago. Not sure how they fixed it. Sorry for the inconvenience.

[heavy forge]

After latest update my game sound is very loud. Enemy is very far but it sounds like enemy is near. Please help

[vagrant forum]

Please report it through #old, @heavy forge.

[heavy forge]

So it’s my bug only? Your game sound is okay?

[silver moth]

Blue colour hit effect only for kr version? i don't find it on global version. 🙄

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @glad basin.

[celest shadow]

Everyone experiences this bug.

[shrewd steeple]

Hi

[placid thicket]

Plz ihave a problem that icant link my account to gmail
Parameter error-1
i tried every thing and still the same problem
Tried many times
Still the same
Why my other account didnt face this problem

[heavy forge]

Will pubg fix this or no?

Or its a new feature of pubg ?

[celest shadow]

Hopefully, yes. Thank you for reporting it in #old.

[heavy forge]

🙂

[shrewd steeple]

Hi guys

[celest shadow]

Hello, @shrewd steeple. How can we help you?

[placid thicket]

Still waiting for solution to my problem

[celest shadow]

You mean you cannot link your e-mail?

[shrewd steeple]

I need some uc please🙏

[heavy forge]

I was playing now and sound was normal in tdm but when i get killed it again became loud

[placid thicket]

Yes

[celest shadow]

You can purchase UC from in-game system or through https://www.pubgmobile.com/pay, @shrewd steeple.

[shrewd steeple]

I don't have money right now

[sterile hatch]

Is there any dev online? I can't play pubg due to android 11 update issue

[placid thicket]

Icant
Parameter error 1

[celest shadow]

We are unfortunately unable to help you in this regard.

[vagrant forum]

Were you able to play before the 1.3 Update, @sterile hatch?

[celest shadow]

Please share a screenshot of your issue, @placid thicket.

[shrewd steeple]

😓😓 ok thank you

[low ridge]

I have recently seen some Indians Streaming again. Is PUBG Mobile Unbanned there?

[celest shadow]

Please refer to the pinned messages of this channel for further information, @low ridge.

[sterile hatch]

I'm a new user. As you see I'm an Admin from our group for our devices. My members have the same device as I am
so I have to help them to fix the issue of pubg.

[past fable]

I downloaded the non hd pack mode by mistake, how do I change to the hd one?

[low ridge]

Where to find Pinned Messages @celest shadow

[storm flume]

Please refer to this channel's pinned messages for further information, @low ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[jade oriole]

@celest shadow I repaired my pubg mobile to fix the problem of my servers, but I get the same thing as before. Is there any update to solve this problem??

[tired finch]

There gotta be a way! The hacker has linked my email and the support can't help me! What do I do now?!??

[olive isle]

@celest shadow please tell me how to get music album

[vagrant forum]

So far we have only received two reports and both of them were using the Nubia Play 5G. There are other players with Android 11 here, but none of them have reported crashing issues yet. So it likely that something went wrong with the Android update on the device rather than the game itself.

[night cloak]

i want to migrate to new google play account is that possible?

[rain cargo]

Fix the servers! Its so laggy now. I didn't have any issue before the 3rd anniversary update

[celest shadow]

You can download the HD Resource Pack from the Settings > Downloads.

[celest shadow]

Can you please elaborate your issue? What happened with your servers?

[graceful epoch]

2 monthes i see shelter looks like this

[placid thicket]

This what hsppen when i try to link email

[graceful epoch]

Please help

[olive isle]

I have Android 11 beta but I don't facing any kind crash issue

[glad basin]

Hey guys
I had a problem that my account is opening in new 1.3 update but can't download the maps and resources it. Was showing download error and do repair I had done many times but no use and I had un installed and re installed it many times but no use

[celest shadow]

Please report the issue in #old. Please understand that the e-mail and phone number link feature is still in a beta phase, hence you may face bugs or difficulties using it. Thank you for your understanding.

[olive isle]

@glad basin I think you are from india

[low ridge]

Hi, so you want me to read all those Pins?

[glad basin]

Yes

[placid thicket]

Thx

[glad basin]

Yes

[vagrant forum]

Could you answer me a couple more questions, @sterile hatch?

• You mentioned that you are a new player. Did you install the game today or last week?

• Did you receive an Android update on your device recently?

[celest shadow]

You can unlink your current Google Play Games account and link a new one after it has been unlinked. The unlink process will take 7 days, please refer to subpoint 2.5 in #faq for further information.

[olive isle]

@glad basin come DM I will give you solution

[night cloak]

Ohk thanks

[sick hull]

My hacker in my account has now linked their twit tree t and facebook

Thanks pubg best customer service

[sick hull]

After I told em remove the hackers Twitter they totally did not helped

And now the hacker linked their Facebook

[celest shadow]

You have a chance to get yourself an album from this event. You will need to Log In and complete a certain amount of Classic matches to earn the currency, Music Note to be able to spin for the rewards.

[vagrant forum]

@brave crescent, did the issue start after upgrading to Android 11 or after updating the game?

[celest shadow]

Please have this reported in #old as well. I personally had this myself, all you need to do is ignore it and play the game normally.

[rain cargo]

Can any mods/admins address the issue on the lack of server optimisation? My ping spikes from 20ms to over 300ms and when i exit vehicles, i will sometimes teleport to another place. I didn't have this issue before

[dull cloak]

<@&481161015728406538>

[vagrant forum]

Yes, @dull cloak?

[sterile hatch]

yes.just got installed it last week and received an update but still no work

I received the android update two weeks ago.

[dull cloak]

Some one linked Twitter in my PUBGM account

He continuously opens my account

What should I do

[jade oriole]

Try to play but get a lot of lags 🥺

[vagrant forum]

So you installed version 1.2.0 last week but the game didn't work back then. Now you updated it to 1.3.0 and it still doesn't work, right?

[rain cargo]

<@&481161015728406538>

[storm flume]

Hello, @jade oriole @rain cargo!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sterile hatch]

yes

[graceful epoch]

5219441157
Samsung s20 ultra
Wifi great connection
Palestine israel
Because of slowmode i send from support to here

[vagrant forum]

Please contact the in-game customer service as they are the only ones who can help you with account related issues, @dull cloak. Please avoid mentioning the Moderator role unless it's an emergency related to the discord server.

[quaint karma]

can anyone help me in it

[graceful epoch]

Deal with it and thank you and have a good day 🤕

[leaden jungle]

very simple bro

[dull cloak]

How should I call them

[quaint karma]

that ping Dot is green but every server ping is 360

[jade oriole]

I have the same problem

[quaint karma]

anyone here from pubg mobile support

[vagrant forum]

Alright. It does seem to be an issue with the Android update on your device itself. Can you try to downgrade your android version to Android 10 if possible? Not aware of any other solutions at the moment. Still, reporting it #old is one of the effective ways to look into the issue and you have already done that.

@dull cloak, the customer support icon is located on the bottom left of Basic Settings.

[vagrant forum]

Please report the issues you are facing after the update in #old.

[vagrant forum]

That is a visual bug.

@graceful epoch, please edit your last message in #old instead of posting it here.

[worthy parrot]

can i have the official pubgm web link?

[vagrant forum]

The APK or the website?

Official PUBG Mobile website: https://pubgmobile.com/
Official PUBG Mobile 1.3.0 APK link: https://pubgmobile.live/apk

[frozen wedge]

Hey could anyone help me ?
I got this music pack on my spin ,but after that i check my inventory and its not there this is a bug ?

@vagrant forum

[clear spindle]

Check the profile.

[frozen wedge]

Oh yeah i got it ,after i relog the game before its not there only 1 music now its 2 thankyou ✌️

[worthy parrot]

i downloaded the apk now what to do@vagrant forum

[vagrant forum]

Install it?

[worthy parrot]

thanks@vagrant forum

[terse furnace]

2 match ruined for weapons, in livik map. I cant take any weapon. Akm XT weapon picked up from pubg, but still show in livik map. Whenever i take that weapon, i can't any weapon and enemy kill me

Any solution?

[storm flume]

Hello, @terse furnace!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[terse furnace]

thanks

[night lily]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5602790814The name of the account userメ『خـطر』

[polar marsh]

@night lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[maiden mist]

We registered for PMCC Bangladesh . And We Dont Know Where We Can Find That We Are Successfully Verified For The Tournament?

[robust siren]

@maiden mist Email ashbe apnr bro

[maiden mist]

Koi diner moddhe ashte pare vaia?

[iron basin]

Who is loving the new lobby music😍😍

[night cloak]

use english here

[night cloak]

use #pubg-mobile

[maiden mist]

Okay

Now Im Done ✅ 💯

[night cloak]

Hi, I currently play in NA and I’m about to go to china for a while, what’s the best server to play on there if I’m not gonna get the Chinese version?

[night cloak]

👀 Asia

next time use #pubg-mobile

@night cloak ik that’s obvious but for some reason the NA leaderboards is full of chinese players and asia leaderboards isn’t

[night cloak]

they might be playing on na server

[thin void]

Can we use this in lobby or only we can listen here bcz I click Canel and music got stop can anyone can tell we can listen these music in lobby or not or only in the music section @night cloak @normal fulcrum

[night cloak]

@night cloak Just a visual glitch. Restarting should fix it.

[twilit yew]

There’s a common glitch going round in pubgm that people get rubberbanded back about a few meters to the place they drove off from or somewhere further back, when exiting a car. Also there’s ads bugs where the ads sensitivity isn’t working.

[clever hollow]

شباب حدا بيعرف شو مشكلة غير مصنف

[storm flume]

Please do not use languages other than English, @clever hollow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clever hollow]

Hi

Look

[vagrant forum]

@graceful epoch, editing message is not effected by slowmode.

[feral forge]

please refer to 3.15 in #faq @clever hollow

[crimson tapir]

Hello, PUBG MOBILE. I know that you are very busy due to the
large number of messages. I have problem with my account. ‏If only a day ban came, and when the account was banned, a message came that it was only a day, and within minutes, the period was increased to 10 years. Why would I be calling despite the fact that the band was because of jailbreak? We all know that the duration of the ban on jailbreak is only a day, so why was I banned 10 years
external materials and that I play clean play and I make very
careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am
wronged. Thank you, PUBG MOBILE
id : 5496346637
name account user: DRK丨هذال

[polar marsh]

@crimson tapir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[graceful epoch]

@vagrant forum i had that prpblem

@vagrant forum Many times i make you take it off but not todAy

Beside..
I heard people use an app to make phone act like ipad/tap, plus they can hide houses and grass

[narrow lion]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5174810330 The name of the account user AP丨Careless

[polar marsh]

@narrow lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stiff hare]

Same happened to me too. Can't see gun and can't open scope@night cloak

[granite marten]

After the update, I have a high ping, before the update it was 20, and now at least 180

[past fable]

I updated the game and it's so choppy,look at this insignia

[silent oasis]

Hi I heard that karakin is coming on april 9 is that false information?

[night cloak]

@silent oasis No date information. But sometime is April.

@granite marten and @past fable Please use #old.

[unkempt wave]

Samee

[lone haven]

@granite marten it’s from your WiFi

[south summit]

is anyone still having problems opening pubg in ios it always keeps crashing before reaching login

[unkempt wave]

Everyone got high ping dude

[lone haven]

@unkempt wave nah it’s from your WiFi

[unkempt wave]

wym

my friends and i got high ping wym

[thin void]

Can we use this in lobby or only we can listen here bcz I click Canel and music got stop can anyone can tell we can listen these music in lobby or not or only in the music section @. @JinThomson

[fallen stratus]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5169962269 The name of the account user AP丨Careless
​

[polar marsh]

@fallen stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[strange nest]

Hi can I ask why this note is shown even though my account is connected to twitter and if this will affect me and will make me not able to reach the conqueror tier

[final cloak]

Can anyone help ?? I cant see XT in Arena Training, and cant pick up XT weapons in Crates in Livik. When I try to pick, I get glitches and cant pick any other weapons.

[night cloak]

@final cloak Could you record a short screen recording video and share in #old?

[final cloak]

Wait

[night cloak]

Sure!

[final cloak]

Here is a screenshot @night cloak. and when did you become a boy ? You were a girl before

[night cloak]

Gender does not matter.

It would be best if you record the weapon glitching part.

[final cloak]

It got fixed after I picked up a XT weapon from waterfall

[clever hollow]

@feral forge Where is this located?

[celest shadow]

It is just a note. You can ignore it if you have linked a social media account.

[feral forge]

what do you mean?

[celest shadow]

You can only use and set the album's song as the background music for your personal space (player profile). The music will stop when you switch over to your lobby.

[cyan portal]

Is update available now on website?@celest shadow its showing 943

[celest shadow]

Yes it is.

[cyan portal]

Its showing 943

See

[celest shadow]

That is the Android APK size.

[cyan portal]

Oo

@celest shadow pls accept my frd req

[strange nest]

I had more wins than number 100 in my region before and I wasn't ranked on the top 100 so I thought it was because of this note

[dry willow]

hello, I am faced with a problem, they do not give me the Conqueror, because I write that I am not in the rating "although, in terms of points, I should be in the top 300,and at my friend's place it shows

[night cloak]

x1.1 how many points do we get in total?

[feral forge]

@night cloak 2100

@dry willow the top 500 Ace players will be promoted to Conqueror at 00:20 UTC on that day.

[dry willow]

you misunderstood, watch the video, my place among the players does not show for me, and the points are under the top 300

[lusty wraith]

After i reinstall gameloop I can't cilck and install Pubgm and other game😩 Can any one help me fix this pls!

[vagrant forum]

@sterile hatch, do you have developers mode enabled on your device? If yes, then can you try turning it off and then reinstall? Let me know if that works. Could you please let me know your in-game numeric ID as well.

[storm flume]

You can now access #emulator-chat and #emulator-support, @lusty wraith. Revert this at any time by sending .emulator in #481204134859505684.

[feral forge]

please refer to 3.15 in #faq

[faint crane]

why banned my account 10 years？i didnt violation of user agreement or use hack？

[polar marsh]

@faint crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ornate oriole]

#emulator

[storm flume]

You can now access #emulator-chat and #emulator-support, @ornate oriole. Revert this at any time by sending .emulator in #481204134859505684.

[night cloak]

What was the new sniper rifle added?

[dry willow]

but how can this be fixed, I have been playing since season 1, now my account is level 76

[feral forge]

maybe some other players reported you in previous matches, and your account has been marked as suspicious, and is under investigation. we don't have an exact estimated time for that so please be patient until the investigation is over.

[cyan portal]

@feral forge hlo my frd updated pubg then its size is 630 nd mine 943 why

[celest shadow]

Mosin Nagant Sniper Rifle.

[cyan portal]

@celest shadow pls ans my ques

[celest shadow]

Where did he updated his game from?

[cyan portal]

Website only Ig

[gritty glade]

Please help.
I have 700 crew poitns before,. It is all lost after new update? Also i registered my crew 7 months ago.. Those who not registered his crew before, he still get a chance to again register anytime in future?

[dry willow]

Did I play solo from one person in vain?

[celest shadow]

Please confirm this information with him.

[celest shadow]

The Crew points were converted into another currency, which was AceGold (AG) if I remember correctly in the last update.This reward conversion can be collected from your in-game mail.

[cyan portal]

Ok bruh pls send me frd req

[celest shadow]

For what?

[cyan portal]

Back in 2018 ig

[celest shadow]

You are free to send me a direct message instead, @cyan portal.

[cyan portal]

Admin u there

@celest shadow ook

[gritty glade]

@celest shadow
First i am not receive anything from in game.
2nd, AG means AG CURRENCY? Which is in RP reward ( UC / AG) or it's different AG?

[celest shadow]

Yes, the same AG as the one in the Royale Pass. The Crew points were converted into AG and sent to players' in-game mail previously.

[crimson grove]

I cannot join the discord of the creative group. I won a cover contest, a link to the discord was sent to my game mail, but it does not go there. Help.

[hoary nebula]

Hii

@celest shadow know anything about crew availability now?

Like i see the crew peoples flag as world flag

[lethal siren]

I need assistance very badly, I played PUBG Mobile yesterday with my friend after I got the update. Then today I logged in again and hour ago to find out my account has been linked to some gamecenter account. i had 665 UC all UC spent, 2 namecards used up. I was the leader in my clan, but now I am in a completely different clan. I dont even know. Its an arabic name. please help me 😦

[hoary nebula]

And mine appears request sent but when i press the crew from my friend profile i see myself there

[night cloak]

Hi

I need help my phone lagging and it turn on 40 fps

How to fix it to turn 60 fps please

I have a xiaomi redmi note 9 pro

[lethal siren]

please can I get some help here 😖😖
I am literally shaking, I dont know what to do

[night cloak]

gameloop 7.1 keymapingh not work help plz

[night cloak]

type .emulator in #481204134859505684 and check the pinned message of #emulator-support

[arctic stump]

No update for me yet🙄

[night cloak]

Guys i need help

My phone lagging and i dont know how fix it

40 fps

[celest shadow]

Can you please share a few screenshots of this event or group invitation?

[celest shadow]

If you encounter any bugs with the updated Crew feature, please have it reported in #old.

[twilit bluff]

@lime juniper hello madam i am a pubg gaming video creator. I upload videos to youtube. I made a mistake in a video. That I accidentally put the wrong title of the video. Due to which, all my videos got strikes. I am physically disabled. Please help me

[hoary nebula]

There aint no shop this time tho?

[woven meadow]

does anyone here know how to login on pubg using email? hacker blocked me i think it keeps on saying that im using an old version but my pubg is totally updated

[lethal siren]

Piston bro, please help me. I am shacking 😢

[celest shadow]

Please contact the customer service in the game for further assistance. You may use the screenshot below as a guide:

[celest shadow]

As far as I know, there is no Crew points or Crew shop.

[night cloak]

@celest shadow can i ask you a question ?

[hoary nebula]

Ohh thankss

[hoary nebula]

No need to ask permission just feel free to ask anything related here

[celest shadow]

What is your device, @night cloak?

[twilit bluff]

@celest shadow hey piston please help me

[celest shadow]

What is your device and where are you from?

[limpid steppe]

@celest shadow please check your dms, it’s an emergency

[night cloak]

My phone lagging and i turn to 40 fps but im lagging how to fix it please

[celest shadow]

Please wait for Error 403 to respond to you, @twilit bluff.

[arctic stump]

Poco F1 Bangladesh

[night cloak]

Im french player and i dont know to fox it with internet

[twilit bluff]

@celest shadow I face a problem for a month

[night cloak]

@celest shadow

[hoary nebula]

Ur device pls

[celest shadow]

You are free to download the Android APK here:

▫️ https://pubgmobile.live/apk

[hoary nebula]

What type phone @night cloak

[gritty glade]

He check always, and also do a help for you. ❤️

[celest shadow]

Be patient please.

[twilit bluff]

@celest shadow ok

[woven meadow]

anyone of u know how to bypass this?

[night cloak]

@hoary nebula Xiaomi note 9 pro

[limpid steppe]

I’m having the same problem, my account was hacked

and 5 others that I know

[night cloak]

And i have friend who have this device and have 40 fps BUT no lagging

[gritty glade]

Crew shop Removed?

[woven meadow]

ye mine too 🥺 i wany my acc back. its an old acc turning 3yo

[night cloak]

@celest shadow my device is a xiaomi redmi note 9 pro

[limpid steppe]

I’ve had mine since season 1

I’m running out of time

[woven meadow]

same

[arctic stump]

@celest shadow do I need to uninstall previous game

[woven meadow]

is there a way to get our account back? 🥺

[gritty glade]

Feeling very Proud & bad for @celest shadow.
He is alone here to help other 10-15 members.
Where is other Mods? And what he doing?

[celest shadow]

Yes, @arctic stump. Best for you to uninstall the previous version and then download the latest.

[night cloak]

@celest shadow my device is a redmi note 9 pro

Xiaomi

[celest shadow]

Your device specifications are not enough to run 60 FPS. In order to get this amount of frame-rate, you must set your frame-rate settings to Extreme.

[night cloak]

I dont have it

[celest shadow]

That means your device cannot run 60 FPS.

[night cloak]

@celest shadow but wy im lagging with 40 fps ?

Im freeze

[arctic stump]

@celest shadow Ok, thanks a lot, much appreciated 🙏

[celest shadow]

Thank you for your concern. We do our best to assist players who requires assistance, and please remember that our moderators are volunteers and have other important things to attend to as well.

[celest shadow]

Feel free to send out a feedback about the game's optimisation in #old.

[night cloak]

@celest shadow ok thank you

[gritty glade]

@celest shadow 🥺👍

[woven meadow]

@celest shadow can i add u?

[broken verge]

will there be any patch to fix bugs after update 1.3

[celest shadow]

Please contact the customer service in the game for further assistance in this matter. The newer version error usually indicates that a person had accessed your account using a modified version of the game.

[celest shadow]

No information in this regard yet, feel free to keep an eye out for #news.

[broken verge]

okay

[lethal siren]

Piston bro, Can I talk to you in DMs if you dont mind?

[celest shadow]

Of course, @lethal siren.

[night cloak]

why does customer service take so long to get back to me

[short galleon]

they aren't free all the time

[night cloak]

@short galleon but i need help

my account is hacked

[short galleon]

patience is all you can do in that case

[woven meadow]

@olive dove hi can we in dms, f u dont mind. pls 🥺

[olive dove]

Anything other than account related issues, sure go ahead!

[woven meadow]

it wont let me add u, wud u mind sending me req? pls. thanks

[gritty radish]

5210980852 this is my user ID and screenshot my device is( Asus Rog phone 3) (country Australia ), also my ping is crazy up to 400 I normally play on North America Server with 130 ping but not anymore after new update can't give chickens to anyone because that and my account is level 77 please someone help please fix my problem 🙏

@celest shadow give me a hand please 🥺

[celest shadow]

Please have the issue reported in #old with the following details included in your report, @gritty radish:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

Any additional screenshots or video recording, or a detailed explanation of the issue would be helpful as well.

[gritty radish]

Ok thanks

[celest shadow]

Thank you for your cooperation.

[rugged basalt]

Dumb update

Bug for jumping out of car and it teleports to somewhere else

Open a airdrop and can’t use anything else

Only punch

[short galleon]

you can report encountered bugs in #old

[celest shadow]

Thank you for your feedback about the new update, @rugged basalt. Would you be kind enough to have them reported in #old as well?

[surreal turtle]

@celest shadow no rank showing like before. It shows crew finals rank 7🙄 now it's nothing 😭

[arctic stump]

I downloaded the apk, but it is stuck on the "updating download list" @celest shadow

I need help with above image. I downloaded the apk and installed it, but the game won't open, it is stuck on that page

[celest shadow]

You may use the #old channel to express your opinions or suggestions for the game.

This has something to do with your Internet connection, @arctic stump. You may want to look into it.

[night cloak]

When pubg mobile will get unban in INDIA

[arctic stump]

I checked it, it's running fine

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[night cloak]

Ok thanks

[celest shadow]

Are you certain that you are from Bangladesh?

If so, you may want to contact your Internet service provider for further assistance.

[arctic stump]

Ok

[surreal turtle]

@celest shadow it's not suggestion or opinions.😭 It was hardwork to get the rank. And it's gone now😭

[hearty turret]

Hello so i got the music from the 3rd anniversary event/Spin yet it sits at 0 and doesnt show up in my inventory

[surreal path]

I have a question about my pubgm account, in specific, the linking part

[cyan portal]

@celest shadow hmm he updated from website only

[night cloak]

hi

[celest shadow]

You can use it to express your concerns or report a bug as well.

[surreal path]

@celest shadow can u help me, or give me a person to speak with ?

[hearty turret]

Will i get my prize or just though luck?

[night cloak]

my account is hacked and i need help

[surreal turtle]

@celest shadow used it many times how many times should I do it😭

[celest shadow]

You can find the album by selecting the Music option, below your Crew in your player space. You can set it as your player space background music.

[celest shadow]

I am not sure then. You are free to download it from the official website, and disregard the size of the Android APK.

[raw axle]

Why did I get ban without no reason?

[polar marsh]

@raw axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

How may I help you, @surreal path?

[hearty turret]

Thanks man, it shows up as zero in inventory when i highlight it so i thought, it was glitched, just checked its in there, sorry for wasting your time and thanks again

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[surreal path]

I have a question regarding, changing the email address which I linked on my account, is it possible to do ? Or once u linked that account, u can't changed it anymore? Like with the Activision account, that u can change it on they're website @celest shadow

[celest shadow]

You did not waste anyone's time. Glad it helped you, happy gaming!

[night spade]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:[5284481977]

The name of the account user:M7SEN55

[polar marsh]

@night spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan portal]

Oo then we can play together na no issues?

[celest shadow]

As of today, the e-mail and phone number link feature is still in its beta phase; hence, such a feature to change your linked e-mail address, or to unlink it, has not been made available yet.

We highly encourage you to suggest this in #old.

[celest shadow]

As long as both you and your friend are updated to the latest version, which is 1.3.0, then there shouldn't be an issue.

[night cloak]

I did like that, but I don’t know how to reach a solution

[surreal path]

Ok, I will formulate it with some screen shot examples for the Activision page, if it's ok

[celest shadow]

That will be fine, no worries.

[silver moth]

Blue hit effect only for kr version? 🙄

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @silver moth.

[cyan portal]

Oo then what happen to apk size

[silver moth]

@storm flume i don't find blue colour hit effect on global version 🙄

[cyan portal]

Its not available on global version bruh

[silver moth]

@cyan portal why? When it's coming?

[cyan portal]

No Estimated time of arrival

[rose solstice]

What is the size of the new update?

[rapid bough]

Getting these errors anyone know why? On global version. v1.3.0

It happens when I try to change my graphic settings or try to download additional resource pack from download settings tab. Please help

[tired finch]

Tell meeee! What do I do now? You're not helping, customer service is not helping too!?!

[night cloak]

Same problem as mafiasss☝️

[tired finch]

They replied me with this! Does that mean they can't help me?? Or what?? I wanted to unlink the email linked by a hacker with my account!!!

[night cloak]

I googled about it and there are youtube videos about downloading pubg from a different website. But I would rather get a reply from a staff.

[vast lava]

I need a ban for 1 week to remove a link. Can you help me?

[night cloak]

Where can I find glinder? Can I find it in the new event

[slim bloom]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form

▫️ http://bit.ly/37Lgfbm

Showing "Must contain a link to a YouTube channel" though giving channel link properly!

*Ping me while replying.

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 522158002
The name of the account ツhoodaツ

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Is there a blue kill effect?

Or blue blood effect?

[celest shadow]

Please make sure that your YouTube link is in the correct format. You may send me a direct message and I will assist you with this.

No, there isn't one, @night cloak.

[toxic vector]

Is it possible for me to request my account to change to another server I didn’t know I had to wait 60 days

[violet temple]

Pls can you help me

@celest shadow

[night cloak]

Any fix to the network problem???

[night cloak]

it is not possible

[violet temple]

Pls help me

[night cloak]

state your issue

[celest shadow]

Please refer to #news for further information.

[celest shadow]

That is unfortunately not possible. You will need to wait the 60-day cooldown before you are allowed to switch to another server.

Hello, @violet temple. How can we help you?

[violet temple]

I can’t enter my account because it writes that I have joined with newer version before update i could enter but my uc has 0 yesterday I have 100 uc but today has also 0

I don’t know how he enter to my account

I checked Facebook and nobody entered

[celest shadow]

Please check your network settings, or contact your Internet service provider for further assistance, @rapid bough and @night cloak.

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[night cloak]

So the problem is with my internet not the game

Ok

[celest shadow]

You can contact the customer service in the game for further assistance.

[celest shadow]

You can find the Motor Glider in Erangel and Miramar, they usually spawn near the main roads.

[celest shadow]

Yes. Correct.

[violet temple]

@celest shadow

[toxic vector]

I wanted to get to diamond before the season ends :(

[violet temple]

@celest shadow

Pls help

[tired finch]

I am using global version ofc! My no matter I live in india, right when I messaged them in support inside game they messaged me with this! So does it mean I can't unlink anymore???

[celest shadow]

You must first identify which social media account you own are compromised, then start securing them by changing your password, linked e-mail and enable two-factor authentication.

For further assistance regarding account related issues, please contact the customer service in the game. You can do this by selecting the Help button located at the top-right of your screen from the login menu.

[violet temple]

To my account has contacted to social media account Facebook Game Center

I checked and nobody entered my Facebook account

[celest shadow]

We are sorry to hear that you are unable to reach your targeted rank this season. Please be careful next time when selecting a server and read the notices given. A new season will start soon, so you can instead rank up during the new season.

[meager pumice]

Hello @celest shadow how are u

[celest shadow]

Please read the statement sent by the customer service and understand why you are unable to contact the customer service in the first place.

Hello, @meager pumice. How may I help you?

[meager pumice]

Do u know is gliders only on erangel without event or on both

[tired finch]

But the truth is that I didn't do it from india, my friend did it who lives outside India fo me, still got same reply

[celest shadow]

Motor gliders spawn on Erangel and Miramar, @meager pumice. The vehicle spawns in the event mode, Hundred Rythms, as well.

[small solstice]

Hi, i need some help

[hallow gulch]

You may state your issue.

[night cloak]

@celest shadow I want ur help , I am having login issues

[celest shadow]

That is because your account was created in India. Unfortunately, I will not be able to answer you in this regard any further.

[celest shadow]

Please do not advertise here, @night cloak.

[small solstice]

👀

[meager pumice]

I cant find on miramar and erangel i look whole map and cant find...

[celest shadow]

Those are not inactive players, just a visual error when loading player data, @small solstice.

[small solstice]

Umm oh ok

[celest shadow]

Feel free to ask other players in #pubg-mobile on how you can find the Motor Glider easily.

[night cloak]

@celest shadow please help me , I have login issues

[slim bloom]

Okay. One more thing, can I report against any Facebook page?

[celest shadow]

Please elaborate your issue.

[celest shadow]

You are free to send the Facebook links to my direct messages. Please send me the YouTube link you intend to report earlier, will check and help you correct it.

[night cloak]

My account is hacked and I have only one a linked platform that is Game Center , and the hacker has changed the src version of pubg and logged into my account

[split night]

why after new update ping is not showing in lobby it is always like loading and everytime i start a match it everytime tells me that the selected server has high ping
but no problem in match

[celest shadow]

For account related issues, please contact the customer service in the game for further assistance.

[storm flume]

Hello, @split night!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

I did that but nothing is happening

[toxic vector]

Is it gonna reset my rank? :(

[hallow gulch]

Normally, ranks reset by the end of every season. You'll be rewarded depending on the highest rank reached.

[slim bloom]

Sent!

[hallow gulch]

Please be aware that only customer support are able to help you with account related issues. Open a new conversation, and Sate your issue clearly. After you do so, you'll get directed to an agent to proceed with your case.

[fast cypress]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 51224036400

The name of the account user MostafaEltou5Y

[polar marsh]

@fast cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[toxic vector]

F

[tame creek]

I found an app on play store that uses an edited screenshot from pubg mobile to possibly gain downloads. Where can I report it. (I asked here even though I think this doesn't belong here but idk where it actually belongs 😅)

[blazing iris]

@celest shadow I need a help!

[onyx light]

Hello PubgM.
I'm in great problem.
Thursday, 22 October 2020 I played pubg 5hours, I finished game at 3AM. Then I was sleeping. Then when I wake up at morning, I opened pubg but I saw that my account is logged out.(I live alone and nobody knows my game details). I thought it was normal, as usually I logged in with my Gmail but there is a new account. I think My main account is glitched. Interesting thing is when I'm changing my profile of Gmail, old game profile is changing too.
I have every information please help me to get back my account.

[limpid glacier]

Hey , my game is not open after updating

[short quartz]

I reached crown didnt get my name tag nor my silver

[celest shadow]

Feel free to send me a direct message of this issue.

[celest shadow]

How may I help you?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @onyx light.

We provide community support only for the global English version of PUBG MOBILE here, @limpid glacier.

[short quartz]

@celest shadow can you help me?

[celest shadow]

The name tag and team effect will be rewarded at the end of the season.

[short quartz]

What about the silver?

[visual token]

How to enable the death replay option

[celest shadow]

At the end of the season as well, @short quartz.

[short quartz]

Cool @celest shadow thank you

[celest shadow]

In your basic settings, scroll down and you should be able to find the option to enable Death Replay.

[blazing iris]

My friend used bugs/glitches many times to kill enemies and enemies reported him, what will be the impact of Reports.

[onyx light]

@celest shadow can you please read my problem???? From in game help and support I didn't got help.... They told they will reply 10 days later but it's more than 1 month they are not replying.

[celest shadow]

The punishment you mean?

[visual token]

Oo ya got it. Thanks

[night cloak]

in arena mode i cant see any XT weapons and also when someone fires at me with XT weapon i cannot hear sound or anything?

[blazing iris]

Yea

[celest shadow]

Please contact the customer service again.

[blazing iris]

Same happened with me @celest shadow

[tame creek]

Ok.

[night cloak]

any solution?

[rugged kernel]

@celest shadow pretty sure you can’t help with this issue but why does iPad 7th lag lag after this update? Same lag happens in szn 15 but was fixed szn 16 now lag is back again

[frank sequoia]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5363388998
The name of the account 會KAFRO會『811

[polar marsh]

@frank sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[versed wind]

Hello, I want to know the period for delinking the account, I am making a cancellation that comes to a written 6 days, is it calculated like this 0.1.2.3.4.5.6, or is it calculated like this?

Or is it calculated thus 1.2.3.4.5.6?

[ionic lance]

Hi @polar marsh Our Saved Progress From S17 Has Been Wasted After Update Of Sesame Achievement. Kindly Add All These 8 Weeks Of S17 Weekly Missions in This For God Sake @blazing jay Please Sir

[night cloak]

One of my legendry outfit iam unable to equip it says item not found.what should i do???

[feral forge]

starting from the second when you selected to unlink a social media. a 7days countdown. @versed wind

[versed wind]

?

[feral forge]

7 days countdown. 168hours. @versed wind

[night cloak]

?

[hallow gulch]

You may share you feedback in #old.

[versed wind]

Hello, I want to know the period for delinking the account, I am making a cancellation that comes to a written 6 days, is it calculated like this 0.1.2.3.4.5.6, or is it calculated like this 1.2.3.4.5.6 ?

[night cloak]

One of my legendry outfit iam unable to equip it says item not found

[hallow gulch]

Download the HD pack from your settings, last option down the list.

[ember skiff]

I think Pubg Deleted option to choose HD version

I reinstall the game their is no option to choose HD

[lime juniper]

Announced them in #news now, at least.

[blazing iris]

Tell me @celest shadow

[feral forge]

misusing bug to cheat will lead to a 7 days ban

[hallow gulch]

Did you check if you have the HD pack downloaded, because i can see some pending downloads.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Yea
Players who exploits in-game bugs to gain an unfair advantage over other players will be punished with a temporary suspension on their account.

Additionally, we recommend reporting the bug in the game, or to the #old channel.

[celest shadow]

Indeed I cannot do much to help you with this issue. You may however, have this reported to #old.

[jaunty delta]

I was banned for the Violation of User Agreements but I didn’t use any type of cheating tools any plug-ins didn’t do any illegal changes of the client file data didn’t team up with cheaters and used the official PUBGM app

[polar marsh]

@jaunty delta:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tribal sorrel]

Hi, my account was banned although I didn't use anything! please review the ban!
id: 51307274707

[polar marsh]

@tribal sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[faint sail]

I will update my pubg mobile but not working pubg

[blazing iris]

But many YouTubers uses Glitches/bugs to kill the enemy, they R got getting any punishment.

[celest shadow]

You are free to report them in the game as well, @blazing iris.

[blazing iris]

Thanks for the help!

[faint sail]

Not supporting my phone

[polar lotus]

@celest shadow

how to change **server **

[celest shadow]

What is your device?

What issue does he face when logging in, @ember skiff?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[faint sail]

iPhone 6plus

[celest shadow]

You can change your server in the basic settings. Scroll down to the bottom and select a server of your choice. Keep in mind that if you decide to change your server to another, you may experience higher latency than usual; hence, we recommend you to select a server with the best latency. In addition to that, once you switch to another server, you will be subject to a 60-day cooldown.

[celest shadow]

Please delete the game and try reinstalling it from your AppStore.

[gritty glade]

How to get Gun In Spawn Island? #NewUpdate

[faint sail]

I will already do it but not working

[celest shadow]

Equip a weapon of your choice in the lobby and you will be spawned with the selected weapon when you enter a classic match. Please make sure that you do not hide your weapon in the lobby (enable "Show Firearm in Main Menu") and it should work.

[celest shadow]

You may want to consider upgrading your device or switching it to another.

[faint sail]

Ok thanks

[celest shadow]

You are welcome.

[frosty dagger]

I logged in to my PUBG KR with my FB account but accidentally deleted the login permission or whatever it's called. But I still have the USER ID. Any chances of retrieving my account?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @frosty dagger.

[frosty dagger]

It's the same thing for Global or any version. Mind helping me out anyone?:(

Hello?

[strange flume]

Good afternoon. With cordial compliments, I hereby suggest a function that will be extremely useful for players and developers. I would like to suggest that you put a native screen recorder in the game. This function will be useful in the first place, in reporting bugs, cheats and other problems. Second, in helping content creators, as a single application is consuming resources on the device. On Android devices the screen recorder cannot interfere with communication between players (a common problem with all screen recorders). Thank you very much in advance!

[night cloak]

help

i cant play metro

pls？

[fading wigeon]

How can i link my twitter?

[eager seal]

Hello. I changed my server to North America by mistake. can i return to Europe without waiting 60 days? I am not getting a good enough gaming experience in North America due to high ping

[peak tartan]

Pubg mobile is already a worst game for low end device players

Rolling updates are making game worster for low end device players

[surreal fractal]

Can anyone tell me about pmcc 2021 Online Qualifiers Phase 1 ? we have to play pmco style or classics??

[feral forge]

@strange flume free feel to share your feedback and concern in #old.

[night cloak]

Why cant i play metrol royale?

It says you haven’t been invited to try it out

[feral forge]

metro royale mode is currently still in beta phase, it is not available to all users yet. @night cloak

[celest shadow]

Please do not advertise here, @manic moss.

[celest shadow]

Please refer to subpoint 2.2 in the #faq channel for further instructions.

[celest shadow]

You will need to wait 60 days as this is the cooldown before you are allowed to switch to another server.

[celest shadow]

Your feedback is welcomed in #old. Please have it sent there.

[celest shadow]

Please join the PUBG MOBILE Pakistan Discord server and inquire about the PMCC there. You can find the invite link on subpoint 3.1 in #735483472432594994.

[storm flume]

Please avoid going off-topic, @manic moss. You may have unrelated conversations in #chat.

[manic moss]

Ok I understand

[celest shadow]

It means that you have not been invited to test the Metro Royale game mode, @night cloak.

[peak tartan]

Can we play any tournaments organised by pubg in india??

[night cloak]

one my friend can play

[fading wigeon]

Hey Piston thank you quick help. But i havr facebook linked and i wanted to link twitter also.

[celest shadow]

You can link both Facebook and Twitter, because you can have up to a maximum of two social media accounts linked to your PUBG MOBILE account.

[daring saffron]

Hello, I play normal games and I used to register the screen in the values ​​and my account was blocked for 10 years and I spent a lot of money on it. ID5223185680 I can see my players from here https://vm.tiktok.com/ZSJLWXed8/

[polar marsh]

@daring saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@celest shadow there is a app named mt manager though which scammers are changing the src version and the owners of the accounts are not Able to access their account

[fading wigeon]

I have facebook and gmail linked..soi cant link twitter? Right?

[celest shadow]

You may report the issue in #old.

[celest shadow]

Correct. You will need to unlink one of them to be able to link your Twitter.

[full ridge]

There is an audio problem in tdm

[storm flume]

Hello, @full ridge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[fading wigeon]

Ok thank.
And i am trying to change gmail password its not working please help with that

[celest shadow]

Which one are you referring to? Can you please share a screenshot of your basic settings?

[manic moss]

Hi

[winter fiber]

New vehicle exit glitch.. are u aware?

[daring tide]

Hi. Can someone help me?

[celest shadow]

Yes, @winter fiber. You are free to help report the bug in #old as well.

[celest shadow]

Are you referring to the "e-mail linked"?

[daring tide]

Sorry, I accidentally forgot my login password, and failed to login, now what should I do to login?

please help me

[raven mirage]

I want to cancel linking the email

[celest shadow]

Which social media or e-mail password did you forget, @daring tide?

[raven mirage]

can i help me plz ?

[celest shadow]

You cannot unlink your e-mail or phone number at the moment.

[quaint aspen]

audio problem in tdm warehouse
id:5400571525
device:Redmi note 8 pro (android 10)
wifi
egypt

[daring tide]

Gmail linker

[fading wigeon]

Yeah when i am trying to login with email it wont work. Error login failed.

[raven mirage]

no Email address

@celest shadow

[daring tide]

I forgot my password, and I have pressed it many times. Then the game reports an error

[quaint aspen]

There is an audio problem in tdm warehouse

[celest shadow]

Please have this reported in #old, @quaint aspen.

[raven mirage]

I want to cancel linking the email ? can i help me plz

[celest shadow]

Do you not have any other social media acocunt(s) linked to use and log into your PUBG MOBILE account?

[daring tide]

Now how do I log in again?

[night cloak]

Hi there boys and girls, I think that i got banned with no reasons, where i can write/call/complain or something about that?