#questions

1 messages · Page 1261 of 1

vagrant forum
#

Feel free to share your feedbacks in #old.

lunar geode
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5219135110

The name of the account user HaXツ『ZCR』

polar marshBOT
#

@lunar geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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@lunar geode you may played with Hackers that's why

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After the update the game is showing error code 269812712

knotty iron
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I live in Central Standard time (Kansas) and I haven't received the update yet, nor the option to update. If anyone could help I would appreciate it!

night cloak
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@night cloak use VPN when login once

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@knotty iron Visit Pubg Mobile Instagram They provide link of Pubg Mobile Update

knotty iron
#

@night cloak wont that effect something throughout google play?

night cloak
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May be tomorrow

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@knotty iron

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It's Take Time To Roll-out In All countries

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Be Patient

knotty iron
#

@night cloak it says I should've gotten it yesterdat at 2 am?

delicate hamlet
#

I can't download packages

knotty iron
#

Pubg Mobile needs to fix their game 😂

night cloak
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Idk why am i getting enemy gin sound in tap tap even they are firing in auto mode

night cloak
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Pubg so bolod

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Gamla

night cloak
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Yee

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I got kill for that gun sound

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@knotty iron Go To Instagram Of PUBG

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And Download from their

jade nest
knotty iron
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@night cloak I did and everytime i click the link it sends me to chome and does nothing

night cloak
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It doesn't work

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Fr

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😭

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Rip

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Feel Sad For You

#

Am From India I Updated my Pubg

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😂

jade nest
night cloak
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Pubg fix the gun sound coming in burst mode

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Clash of clans is dead but still has better bug fixes lmaosmart_kewl

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Even it is on auto

jade nest
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@night cloak report in #old

red hazel
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those who didnt got update ask Ur freinds thier googld id who Got update use that golgle id and Update👍

night cloak
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Google IDs don't work

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Lmaoaoaoa

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Yes Pubg Delayed There Roll-outs

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😤

knotty iron
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🤣

jade nest
red hazel
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try bruh

night cloak
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@red hazel can you give one

knotty iron
#

I feel like maybe Google Play store is messing up and not so much Pubg

night cloak
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@night cloak onece restart your phone

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WDYM

knotty iron
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Because IOS users can use it fine

red hazel
night cloak
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I restarted THOUSAND TIMES OK?

red hazel
#

ask freinds guys

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best option

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rather then wasting 4 5 hours

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or more min

jade nest
knotty iron
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I want something long and hard

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like a ipad pro

potent heath
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To anyone wondering the apk works just fine

red hazel
knotty iron
night cloak
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@night cloak Just Throw Your phone in Dustbin

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😂

knotty iron
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🤣

subtle mural
#

Helov help me plis .

red hazel
night cloak
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@subtle mural englisss pleeejjj

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YAY

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Bye

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Finally APK worked god

red hazel
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if u need a free iphone DM me

night cloak
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Allah gave some mercy

knotty iron
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YOOOOOOOO

night cloak
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@night cloak Just Go and sleep & Update the game tomorrow

knotty iron
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the friends list looks so much better

night cloak
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👍

night cloak
storm flumeBOT
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Please avoid going off-topic, @red hazel @night cloak. You may have unrelated conversations in #chat.

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Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

night cloak
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@red hazel I want iPhone

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😖

subtle mural
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i lost my email from acanthus and changed my phone how can i restore my account prompt.

tawdry jacinth
#

Guys is the game for you lagging aswell? And for all server it showing 1Ms ping to me and -1ms aswell

warm pilot
#

if we get as 30fps as the max setting... it is considered as LOW END DEVICE... right?

night cloak
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After the update my game has issues with audio. For example when i'm playing Assault ik the midgame the audio jumps up a bit and footsteps become weird. Tried to repair client but doesn't fix the issue.

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Any ideas?

tired finch
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a hacker linked his email in my account, I can login to the account but he keeps logging in and idk if he gets mad and does something to my id and gets it banned ! I want the email removed asap! Please help me it's S1 account!!!
I contacted the in-game customer care and they say to wait for 60 days for their response please tell me it can be done sooner by some other method!
I just feel he'll do something bad to my account sooner!!!

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Why is noone replying meeee

tawdry jacinth
jade nest
tired finch
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@tawdry jacinth I'm already doing it, but he still uses that, he actually had did it, I needed to invade

tawdry jacinth
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No way then bro

tired finch
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Only works up to 99999

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5 numerals

jade nest
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Tampering with the In-game files = Direct ban

craggy dirge
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Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5282002631
The name of the account user DTD๛Hamzeh

polar marshBOT
#

@craggy dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lethal blade
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Why can’t I change my graphics
But can change my FPS?

tired finch
#

@jade nest do you think that hacker would leave my account free for 60 days!!! Do you think I should just keep watching him playing my account! I gotta try my best bro tho pubg isn't so responsive! Slow!

jade nest
jade nest
jade nest
tired finch
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What safeguard huh! A hacker hacked my account what can I do! It could have been you

subtle mural
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Help!!! How can I recover an account if I lost an email address from the account or how can I recover and find out the email from the account because I don't remember it ??

night cloak
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Where is karakin

vagrant forum
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Karakin will be available in April.

tawdry jacinth
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But pubg support never helped

jade nest
tawdry jacinth
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They only care if the account has much $$$$$ invested

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What do you think why the top people are only hackers? If an account has spent more than 2million of UC they will not get banned

night cloak
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why isnt my pubgm updating? can someone help?

tawdry jacinth
lethal blade
night cloak
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it isnt showing anything

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im just getting into the game like normal

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but when i try to join my friends it says that i dont have latest version

jade nest
left field
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So gfx tools and config files are a ban now

storm flumeBOT
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Use of unauthorized third-party software or methods, @left field, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

tawdry jacinth
storm flumeBOT
#

Use of unauthorized third-party software or methods, @tawdry jacinth, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

lethal blade
tawdry jacinth
night cloak
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how do i see that?

tawdry jacinth
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You can see it left below in corner

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When you enter match

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1.3.0.

night cloak
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ok hold on i will try

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it says 1.2.0

tawdry jacinth
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Your game is not updated

night cloak
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ye but how do i update

tawdry jacinth
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Ur phone and android version?

night cloak
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no ios

vagrant forum
#

The update should be available on your app store.

night cloak
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ye i also looked there but there was nothing

vagrant forum
#

Try restarting your device.

tawdry jacinth
night cloak
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sweden

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oh nevermind it just popped up

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thx for the help guys

balmy jetty
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My friend got her account hacked and the hacker linked his email. How do we unlink the guys email?

subtle mural
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@jade nest I restored the email address one but I don't remember on which email there was a game like this mono look and I donated ?? What to do next, I checked
e-mail which he restored, but a new game was created?!?!

night cloak
#

have u guys seen any difference in perfomance for low end devices in the new update?

balmy jetty
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Yes, I have a iPad 7th gen which runs PUBG very smooth

balmy jetty
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Now it’s laggy and choppy

night cloak
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damn wtf

tender drift
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Ya same for me

night cloak
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they said that they improved the perfomance

tawdry jacinth
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I got alot of delays

balmy jetty
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My friend with iPad Pro 4th gen crashed 4 times in one game

odd cave
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As per New Update Where is karakin map?

tawdry jacinth
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And my ping is showing on every server 1ms and even -1ms

vagrant forum
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Please move over to #pubg-mobile instead, @tawdry jacinth @balmy jetty @night cloak.

tawdry jacinth
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And sometimes 300ms on every server

subtle mural
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Then tell me how to look at which account was tied to the game if I donated and how to restore the game. Or tell me who to write to with such a problem.

vagrant forum
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@odd cave, it will be available from April.

balmy jetty
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@vagrant forum

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How do I unlink a hackers email?

tawdry jacinth
balmy jetty
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We can log in the account but can’t unlink it

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E,ail

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Email*

vagrant forum
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Contact the in-game customer service, @balmy jetty. They're the only ones who can help with account related issues.

odd cave
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@vagrant forum I can play on Beta Version, But It is Globally release in April Right?

vagrant forum
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Yes, @odd cave.

subtle mural
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because I haven't been able to log in to that account for six months now and none of those support can help me.

tawdry jacinth
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If you forgot your creation, look your first achievement in the game, and if you dont have a receipt you can say you dont have

balmy jetty
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What would happen if there was none payment history

lethal blade
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@jade nest thank you!

tawdry jacinth
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Say you dont have receipts

balmy jetty
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Okay

tawdry jacinth
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Just dont let the hacker doing things on your account

balmy jetty
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Well it’s been 8moths

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Months

subtle mural
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maybe someone can hack accounts and connect them to other emails can help I have people who will confirm that my account

tawdry jacinth
balmy jetty
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I don’t think so because every update my friend can log in

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But once he logs in when she try’s it says “ can’t log in update the game” cause he’s in a newer version of the name

tawdry jacinth
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Ok, just to be safe unlink it

balmy jetty
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Game*

tawdry jacinth
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So the real account holder cant login

balmy jetty
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Yeah but I think he doesn’t use her account anymore

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So that’s why she can log in

tawdry jacinth
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Your friend should unlink it ASAP otherwise they will sell it

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Ok

balmy jetty
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It’s not worth much

tawdry jacinth
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Ah ok

balmy jetty
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She still had her fb or Twitter linked tho

urban osprey
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Hi

tawdry jacinth
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Hackers do phishing sites and will directly login, change srcversion and sell the accounts on telrgram

urban osprey
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Someone can help me

#

?

tawdry jacinth
remote crag
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Hi, my account has been hacked and I need help and this is my ID: 5275688373

urban osprey
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Someone stole me account because he knows my linked mail hiw can i change link mail, i have proves

urban osprey
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Is my account from season2

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Cuz is my account

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Screen shots from sez 2-3-4

jade nest
urban osprey
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Livestreams

tawdry jacinth
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Na they will not care about screenshots bro

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U need register date and payment receipts

urban osprey
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How can i change password from linked mail

tawdry jacinth
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You still having acces right?

jade nest
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Click on forgot password and proceed@urban osprey

urban osprey
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In august 2018

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Thanks

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How ? @jade nest

tawdry jacinth
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Or you

remote crag
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@jade nest How do I contact customer service?

urban osprey
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@tawdry jacinth nope

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He knows just the password

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From the game

jade nest
urban osprey
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Ok

olive jetty
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My game crashed and it caused me to lose 30 points of rating, what can I do about ot

jovial nimbus
#

Hello

olive jetty
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Is it possible to get points back

jade nest
urban osprey
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@jade nest

jade nest
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Yes?

olive jetty
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Thanks

urban osprey
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Wait

subtle mural
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@jade nest What can I do to find out what email account is linked to if I donate somewhere I can look like shoto my nickname in the game. DimonPakimon9 and ID 5219567747

urban osprey
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@jade nest

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Look

remote crag
#

Griffin I tried the section locked

meager pumice
#

When will be option to register crew@jade nest

olive dagger
#

Can I play a match in PUBG using VPN?

meager pumice
#

@thin halo help

jade nest
jade nest
olive dagger
#

@jade nest please reply 😅

meager pumice
#

Tnx

jade nest
urban osprey
#

@jade nest

jade nest
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Wait until someone who knows about your issue solves your issue@urban osprey

urban osprey
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Ok

meager pumice
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@jade nest when will comes crew challange?

unborn surge
#

Hi, i want to unlink my email account, is there any way?

jade nest
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No email cannot be Unlinked

unborn surge
#

can i change?

tawdry jacinth
unborn surge
#

Tell me

left jolt
#

Are the developers aware of the Arena Training/TDM audio issue?

jade nest
#

Report the issue in #old

night cloak
#

@jade nest can you help me in something

jade nest
#

What is it?

night cloak
polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jade nest
winter acorn
#

Guys i did wait 1.5 month to metro get updated.. now it is but still i cant enter.. its giving me invatitation error.. it happen after i claimed black envelope.. can anyone help me not advice me to wait ? Or say its beta still you may face problems ? I ranked on global top 10 2 times and still i cant enter !!!
ID: 5345761831
Samsuns s9
Turkey
Mobile data
Please someone give me solution !!!

covert arrow
#

When can we register to crew challenge and where is shop in crew challenge

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Any info about that

jade nest
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Crew shop has been removed.And no information regarding crew challenge yet

night cloak
#

What to do if you banned your Facebook account, but there was a pharaoh on the account, and so on?

violet mist
#

In the new mode, when I get out of the car, the game spams me back to different places.

winter acorn
#

@jade nest hi my friend..you must remember me.. we spoke over a month about this metro invatitation issue i had after i claimed black envelope..i did update the game but still i cant enter.. and no one can provide me solutian other than saying its beta version you may face problems..do you have anything on mind ? Some says change your location with vpn and try again but i dont want to get banned

jade nest
violet mist
#

In the new mode, when I get out of the car, the game spams me back to different places. @jade nest

narrow lion
#

Is PGT+ safe to use?

jade nest
jade nest
narrow lion
#

@jade nest yes.

jade nest
#

Refer to #faq 3.18@narrow lion

remote crag
#

@jade nest I tried to contact PUBG support in-game and there was no response in three days

hasty seal
#

Pls companh help me iam poor my acount isbanned 10yr

polar marshBOT
#

@hasty seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jade nest
remote crag
#

@Griffin Brother, please help me, I did not answer me, and I am sad, arguing

lime juniper
#

You can find the winner results in the event center and in the game wiki today, @stuck anchor.

silver bison
#

I do be waiting

#

Jk think this is a bug

turbid isle
#

F G H keys are not working

#

can someone help me

storm flumeBOT
marsh pecan
#

PUBG is not work in iPhone 6 Plus

hollow heath
#

How to fix this

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Can’t even play scrims properly

#

@jade nest

marsh pecan
#

New update is not work in iPhone 6 Plus

jade nest
# hollow heath How to fix this

That happens mostly due to Unstable internet.So better play on stable internet connection .And if that happens on a regular basis then Reinstalling the game should be a better option

hollow heath
#

My connection 100mbps

#

This happened after update

jade nest
#

Reinstall

rigid basalt
#

Is any way to get dance Hall theme actually I forget to collect the rewards

jade nest
#

Restart and check again@rigid basalt

#

It should popup if you haven't collected

night cloak
#

@clear spindle need little help here

tight pewter
#

ياخوات الشرموطة ليش +0..?

storm flumeBOT
#

Please do not use languages other than English, @tight pewter. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

clear spindle
#

@night cloak Aloha! How can I help you?

tight pewter
#

May God curse him for such a failed game. They did not give me a point

#

Drift on the rubbish game

night cloak
#

My account got hacked just now, can u do something ? If not just ban it @clear spindle

tight pewter
#

Damn me. This game

rigid basalt
#

@jade nest 3-4 time I will delete the game and reopen I didn't get any theme lobby, emote

meager pumice
#

Is glider in game?@clear spindle

night cloak
#

My friend said he will try to get it ..he asked for 1 week

tight pewter
#

God does not help you children

clear spindle
#

You need to contact the in game customer service, @night cloak.

clear spindle
tight pewter
#

Damn you all and damn your trash game

clear spindle
#

Can you share a screenshot of the match details?

clear spindle
night cloak
#

Oh mann. He's going to sell my account now .. can't u just ban somehow

#

Hello eveyone
what can I do for my keymaping it dpse not work when I wasnt use F button I can not

jade nest
clear spindle
storm flumeBOT
meager pumice
night cloak
#

Rip then

stuck anchor
#

Hmm, is it planned to be released later today? I’ve looked in both places. Can’t seem to find any news regarding the winners. @lime juniper

tight pewter
#

لماذا +٠

#

why+٠

#

0

#

Because it's a garbage game

tame creek
potent heath
night cloak
#

Google

lime juniper
tame creek
night cloak
#

Ya

stuck anchor
#

Strange, perhaps because i’ve updated. The new update is taking up events center.

potent heath
#

Reset your password then and log him out

tame creek
# night cloak Ya

Got to my.account.google > security settings > manage connected devices > delete the one of the hacker then change your password

opal gull
#

Hi

tame creek
elder coyote
#

Hello esteemed support team, I hope you will solve my problem. I sent the required details to the customer service and they gave me a 10-day deadline. We waited for 13 days and they did not respond.

lusty sail
#

One message removed from a suspended account.

mossy wing
#

Is PUBGM KR Discord server there??

alpine brook
#

@clear spindle
Game crashing so much

My device is rooted

Is this game problem or root?

clear spindle
#

Should be because of root.

lusty sail
#

One message removed from a suspended account.

clear spindle
#

Indeed it would.

alpine brook
#

@clear spindle everything was fine till new update

(My device is rooted since last year)

glass pewter
#

I'm sorry but the hekk is this quality

lusty sail
#

One message removed from a suspended account.

glass pewter
#

No

clear spindle
#

It's something we cannot help you with, HarisR.

clear spindle
elder coyote
#

And this is a letter sent by the customer service that I will enclose, hello soldier,

Thank you for submitting the required details. Absher, our team will now start the verification process to solve this problem after confirming all data

This process usually takes less than 10 days.

** Please do not change your name on the social media account linked to the game; This may cause the process to fail, and in case you change your social media account, please let us know.

We appreciate your understanding and patience until the verification process is completed, and please rate our service if you like it.

Keep your account safe and see you on the battlefield, hero!

Mahmud
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE SUPPORT SERVICE

lusty sail
#

One message removed from a suspended account.

tame creek
clear spindle
clear spindle
alpine brook
clear spindle
#

Let's hope for the best.

potent heath
#

@clear spindle so the apk is the same thing as the Google play store?

clear spindle
#

Yeah.

alpine brook
#

Hope...... 🥱

elder coyote
brave crescent
#

Does anyone having issues runing the game on android 11

clear spindle
tame creek
unborn surge
#

My account is hacked i need help

clear spindle
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @unborn surge.

polar marshBOT
#

@inland loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unborn surge
remote crag
#

my account has been hacked

sick pendant
#

what to do if a bot answers me in in-game support, how can I get to a live moderator?

potent heath
#

Community team people

quartz perch
#

Emulator F key not working...Anyone know how to fix this????

remote crag
#

exceeded my account in PUBG game, can anyone help me?

urban osprey
#

Hello

#

Can someone help me

#

Please

storm flumeBOT
mortal apex
urban osprey
#

Someone?

#

@thin halo

#

@celest shadow

spice mango
#

I am not able to login my I'd can anyone help

polar marshBOT
#

@spice mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hexed owl
#

What the hell update 1.3.0???

urban osprey
#

Hello

#

Someone???

potent heath
urban osprey
#

What the hell

#

Someonee

#

I need it quick

south summit
#

pubg keeps crashing on ios can someone help pls

hallow gulch
remote crag
#

@polar marsh

night cloak
#

You have removed the crews to make some updates, then you returned them, so what is new about that

hallow gulch
urban osprey
#

@hallow gulch i have my account inhave proves cuz is my account but he knows the password of my linked mail how can i change it

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @urban osprey.

forest arrow
#

Just wondering, I saw karakin in the beta version, but It hasn't come out to global in this update. Does anyone know if its coming out this season.

south summit
clear spindle
south summit
#

idk what else to do .-.

cyan sorrel
#

Hello, the game is VERY choppy and laggy, please fix it

clear spindle
#

Report it in #old with these details, @south summit:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

forest arrow
storm flumeBOT
#

Please refer to subpoint 4.9 in #faq for further information, @cyan sorrel.

south summit
hallow gulch
night cloak
clear spindle
#

If you do not remember try asking your friends to collect.

urban osprey
hallow gulch
#

One of them surely will.

stoic topaz
#

How do I find my facebook friends in game friend list? I Linked facebook later

urban osprey
#

@hallow gulch i tryied but i can see just “inccorect pssword try again”

hallow gulch
#

You're surely referring to the Email login method, correct ?

urban osprey
#

@hallow gulch yes bro linked mail

iron basin
hallow gulch
#

Could you provide a screenshot of the password bar, make sure you crop or hide your email.

hallow gulch
alpine brook
clear spindle
#

Welp there goes the #old.

south summit
urban osprey
#

@hallow gulch

#

I made conq

#

I worked hard

hallow gulch
#

@clear spindle any explanation to why the forgot/reset password option isn't visible ?

urban osprey
#

@hallow gulch please bro i worked hard from season 2 😦 i spend time in this game .2 weeks to make conq:(

remote crag
#

My account was hacked and I need help

storm flumeBOT
#

Rock47 is AFK: AFK - 5 minutes ago

olive nexus
#

Hello

#

I can't download maps, what should I do?

night cloak
#

Whats the update size

brisk nest
#

Hi,I can’t enter my account in Pubg Mobile can you help?Nick Name:BozKurt’A Id: 5771731708

terse furnace
#

Hello, i face a problem in update new pubg mobile version,In game when i wear helmet, its not show.. plz fixed this problem

brisk nest
#

Help please

stark trout
#

How do I get an AR on spawn island

daring perch
#

I am unable to pick up weapons in all classic maps as well as other game modes but able to pick other types of items and even consume them
5264648036
Realme 5
Wi-fi

stark trout
#

@terse furnace Go to inventory settings. There you can disable it

storm flumeBOT
#

Hello, @daring perch!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

brisk nest
#

Helppp

#

Hi,I can’t enter my account in Pubg Mobile can you help?Nick Name:BozKurt’A Id: 5771731708

olive nexus
#

Shut up please

brisk nest
#

Pleaasssseee helllppp

celest shadow
#

Please state your issue in detail, @brisk nest.

storm flumeBOT
#

Rock47 is AFK: AFK - 9 minutes ago

terse furnace
#

And some time, i have weapon but can't take for fire.

olive nexus
#

Hey ! @celest shadow I can't download maps, what should I do?

celest shadow
olive nexus
#

Wait

brisk nest
terse furnace
#

@stark trout in the match not show helmet

brisk nest
#

Help please

#

Hi,I can’t enter my account in Pubg Mobile can you help?Nick Name:BozKurt’A Id: 5771731708

olive nexus
#

i start downloading but not downloading

#

@celest shadow

hallow gulch
#

Try resetting through the phone number method

brisk nest
#

Hi,I can’t enter my account in Pubg Mobile can you help?Nick Name:BozKurt’A Id: 5771731708 @celest shadow

stark trout
#

How do I get a weapon on spawn island. I’ve seen many players who spawned with an m4 or m16a4 etc

urban osprey
hallow gulch
#

Make sure you've downloaded the sound resources.

hallow gulch
night cloak
#

Where’s my sound?

timid wren
#

I got banned for literally no reason. I haven’t broke the rules or use any hacks or teamed up, SO WHY DIDI I GET BANNED? My ID 5162919345

polar marshBOT
#

@timid wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

brisk nest
#

Hi,I can’t enter my account in Pubg Mobile can you help?Nick Name:BozKurt’A Id: 5771731708

celest shadow
#

You should contact the customer service in the game and the customer support for your social media account in question, @brisk nest. You may refer to #faq 2.8 for further information.

jade oriole
olive nexus
#

Please don't spam@brisk nest

urban osprey
celest shadow
#

What is your device, @olive nexus?

jade oriole
#

Servers are out every time

lime juniper
night cloak
#

I downloaded everything

brisk nest
#

Thank u my dear❤️ @celest shadow

olive nexus
iron tiger
#

Heyyy guysss

#

I need some help maybe

hallow gulch
urban osprey
stark trout
#

How do I get a weapon on spawn island. I’ve seen many players who spawned with an m4 or m16a4 etc

hallow gulch
iron tiger
brisk nest
#

@polar marsh

iron tiger
jade oriole
#

@polar marsh

urban osprey
#

@hallow gulch same

#

😦

celest shadow
# olive nexus HTC u play 32 GB

Please consider using a DNS and see if that helps you with your issue, @olive nexus. For further instructions, you may refer to subpoint 4.5 in #faq.

hallow gulch
# jade oriole

Could very well be a visual bug, try a routine repair. If that didn't help, feel free to report it in #old.

iron tiger
#

Yesterday.. I already update the new version bcs the hacker change the version and right now , he want me give him 5k for the tips and he know my email so what should i do

night cloak
#

Stupid developers removing my audio

hallow gulch
night cloak
#

Why does that matter?

hallow gulch
iron tiger
#

@olive nexus he change my flag to turkish bro hmm

night cloak
#

This is stupid

astral lake
#

Don't fight here bro we are here to solve our prob not to increase it

iron basin
foggy spoke
#

it wont let me click out of the update announcement

#

i restarted everything even my phone but it stillwont let me exit out of it

storm flumeBOT
#

Move to a discussion channel if you do not require support, @olive nexus.

#

I believe you were asked what your device was, @night cloak.

night cloak
#

This is actually ridiculous

sly comet
#

where is the new vehicle?

tawdry jacinth
#

Im sure they will bring a patch soon

#

Im lagging a lot after the update

sly comet
#

which map is it

night cloak
#

Don’t answer if you are wrong

#

Stupid updates again that bring unnecessary glitches and bugs

glossy sable
#

Can you send a screenshot of your lobby?

night cloak
#

Are you actually going to help?

glossy sable
#

At least the lower-left corner.

night cloak
#

Yes

glossy sable
#

I am trying to, if you let me.

hallow gulch
#

I do not, despite having it before the update. Comply with the admin for assistance.

glossy sable
#

Are you saying you do not have the HD audio either, @hallow gulch?

hallow gulch
#

I did not yesterday, however i do now.

night cloak
#

My inventory keeps flashing

glossy sable
#

Okay, thank you. I wanted to check this:

night cloak
#

And there’s nothing there

#

I’m annoyed

#

My rank was ruined cause of this

glossy sable
#

Because of the audio?

night cloak
#

Not being able to hear footsteps cause the ultra audio has disappeared

glossy sable
#

I see.

hallow gulch
#

Since other people of your knowing have the option, regardless of what packs you have downloaded. You may try a routine repair, no harm in trying.

night cloak
#

Then what’s the fix?

night cloak
hallow gulch
#

I had some missing files.

night cloak
#

Well, that’s not the issue here

#

I’ve downloaded every single file and don’t have it

glossy sable
#

Did you try repairing yet?

night cloak
#

How do I repair?

glossy sable
#

From the login screen, top-right corner, there is a "Repair" button.

#

Tick the "Routine repair" option and tap "Repair".

iron basin
#

Repairing wont fix this issue i guess, nf.

glossy sable
#

That fixes most common/basic issues, so it is worth giving a try before diving deep in the issue.

urban osprey
#

@hallow gulch

#

Someone deletes my feedback

night cloak
#

So I’m good thanks

glossy sable
#

You have been told to contact the in-game Customer Service, @urban osprey.

If you only do the routine repair, it should not mess with your settings, @night cloak. Be sure to save them to the cloud, just in case.

iron basin
#

There is a couple of bugs in this update the worse being, loud sfx and messed up footsteps in tdm and the other one is no spawn of XT weapons in arena,following which i see opponents as well as team mates fighting with bare hands although they had a gun equiped.
And something no sprint after landing in ranked classic,the character movement is too slow.
@NF Gaming#5725

night cloak
#

Someone stole my account!
I can’t log into my accoun!

iron basin
#

R.I.P

glossy sable
#

Well, now you can download the Ultra HD sounds and use them.

#

Problem solved, no?

hallow gulch
iron basin
#

Told you repairing wont fix it,@night cloak don't be so rude

idle hornet
#

are now 2 months that:
-when I die the spectate doesn't work.

  • all tdm, arena, don't work, I don't see enemies and teammates.

I have already reinstalled everything twice

Id: 527260477
Device: ipad mini 5
Wi-Fi/Cellular
Europe

lunar storm
#

Hi

#

I have errors

#

Cod 554827782

night cloak
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @lunar storm.

glossy sable
#

Okay.

#

I mean, at least the option now shows up, it did not before.

lunar storm
night cloak
#

Now it says relaunch game for it to take effect

#

Which it said before and never took effect

#

So once everything has finished downloading I’ll try it

bitter marlin
#

hello, I was hacked, I have access to my account, so the hacker also has access, help me please

glossy sable
#

The repair was not for you.

iron basin
#

@night cloak whats your device,and do you get uhd sound in tdm?

glossy sable
#

Okay, @night cloak.

zenith mauve
#

When my id try to login ..it comes "Restricted area" 😭😭😭 help me please @safe walrus

iron basin
#

@bitter marlin change password

#

@zenith mauve go to a different country

safe walrus
#

@zenith mauve abee, r u blind.... I am not a staff huh huh

broken skiff
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5271283740The name of the account user 『ASL』PEPO

polar marshBOT
#

@broken skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

zenith mauve
#

@stoic linden yes bro

bitter marlin
#

I changed my password but he still has access

stoic linden
#

Right

tulip bobcat
#

can you just give me a detailed restrictions and violation about my account? Now all my transactions cannot be processed and it’s urgent.I spent a huge amount with this account and I want it activated again. Is there any option that you can advice for me so I can retrieve my account? Hoping to your quick response asap
nem : 『SYR』SGR
ID: 5538259934

iron basin
#

@bitter marlin do you have any other acct linkef

zenith mauve
#

Yeah bro .. but previous version ..play good.. but still now I can't.. please help me bro

night cloak
#

where is metro .-.

timber palm
#

I didn't get any rewards in new update 😭😭pls help
Id: 61234096161

iron basin
#

@tulip bobcat good bye

#

@timber palm wait

fleet dagger
#

@polar marsh <@&481161015728406538> facing bad sound quality after update, sound pack already downloaded

tulip bobcat
#

@iron basin ؟؟

urban osprey
#

Guys

safe walrus
timber palm
bitter marlin
#

I changed my email password but it still has access

fleet dagger
#

@stoic linden coz I found bug

stoic linden
zenith mauve
#

@safe walrus can I use VPN ?

stoic linden
#

u found bug not hacker who is hacking pubg

stoic linden
#

its against of tos

iron basin
#

@timber palm wait dude you will get your rewards by an in game popup

stoic linden
#

Your account might get banned

night cloak
#

Can we Unlink email or phone number in this update?

iron basin
safe walrus
iron basin
urban osprey
#

Someone can help me

#

please

zenith mauve
#

@stoic linden how can I play pubg .. I want pubg .. and I need pubg .. 😭🙏 please

potent heath
#

This channel is chaos

iron basin
timber palm
night cloak
#

Even after restarting

glossy sable
#

Can I see?

woeful spire
#

me needs helps lol

timber palm
night cloak
#

Can we Unlink email or phone number in this update?

#

See what?

timber palm
night cloak
#

There’s literally nothing

silver maple
#

How can i talk with the ingame customer support about my stoleb account?

woeful spire
#

metro is saying this is beta and your not invited any why to fix that???

iron basin
#

@night cloak its on ultra hd,are you blind?, if you are referring about uhd graphics its device locked

#

@woeful spire play on phone

timber palm
#

Audio don't have uhd

iron basin
#

@night cloak its uhd sound dumbbo😂

woeful spire
iron basin
#

Go and play some tdm to check if its working

timber palm
#

Uhd is only in graphics

iron basin
#

@woeful spire they can play too

woeful spire
#

what

iron basin
#

@night cloak you want a mute??

celest shadow
#

As far as I know, Ultra is the maximum available for all devices, including the high-end ones, @night cloak. There aren't any other options after the Ultra SFX.

night cloak
iron basin
#

@woeful spire its not Available on emulator

woeful spire
#

i dont play on that i play ipad 7 gen

#

same as one of my friend that can play

celest shadow
#

You do not need to send such messages, @iron basin.

oblique vine
#

How to download pubg in india

woeful spire
#

f

snow snow
iron basin
#

@woeful spire its on ipad i guess,you can play metro on ipad

night cloak
#

Can someone support me
I changed before server location, i live in Europe but i put Chinese Taipei for have better skin

New update i have lag, is it because of the fake location?

oblique vine
#

@snow snow yaaa

snow snow
celest shadow
#

You have the option and have selected it. Is it that the sound quality in your game not Ultra?

iron basin
#

@night cloak ultra and ultra hd sfx is the same thing.

woeful spire
#

It not workin tho

celest shadow
#

Correct, there are only 3 options, which you have mentioned.

night cloak
#

@tawdry jacinth Chinese Taipei
It's a city i guess

tawdry jacinth
night cloak
tawdry jacinth
#

But dont worry
The game lags for me alot too after the update

night cloak
#

Why should i use VPN@tawdry jacinth

valid oracle
#

Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem with
my account. My account has been banned for no reason
and I swear to do or use external materials and that I play
clean play and I make very careful to comply with the
terms and integrity of the game.
Iask you to solve a problem as soon as possible
becauseI am wronged. Thank you, PUBG MOBILE
The account id 5746147916
The name of the account user ARP×SYRIA

polar marshBOT
#

@valid oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

iron basin
tawdry jacinth
night cloak
#

Why is it showing nan?

celest shadow
tawdry jacinth
night cloak
#

@tawdry jacinth Yeah
I changed location server
Instead of Europe i put Chinese Taipei

But before i didn't had this lag, now yes

night cloak
tawdry jacinth
#

I lag alot now

celest shadow
#

You may want to consider using a DNS in order to download the maps, @night cloak. Please refer to subpoint 4.5 in #faq.

oblique vine
#

@celest shadow suggest vpn for pubg playing in india

night cloak
#

@tawdry jacinth Chinese Taipei
Good skin

Do you know a better skin location?

celest shadow
# night cloak The quality

Can you please enter Training Grounds and use the M416 and spray a few times? I would like to compare it with my Ultra SFX. (Screen record this please.)

night cloak
#

@celest shadow thanks problem solved :)

#

Hey, i updated the game via Play Store and now am trying to loggin via google play to my account since it's connected to it and pops up an error and tells me to exit game or contact customer service.

night cloak
tawdry jacinth
night cloak
#

"Update file error".

celest shadow
celest shadow
night cloak
#

Not really actually.

#

Since I have just updated the game.

oblique vine
#

High ping in india how to lowering it

night cloak
#

@tawdry jacinth even of this
I got normal 30/40 MS
But still lag :(

tawdry jacinth
night cloak
#

Aaaaa ok

tawdry jacinth
#

All server my ping shows 300+

cerulean sage
night cloak
#

Does that sound similar to yours?

celest shadow
#

Sounds the same as my Ultra SFX. If it is the case that the sound is different in the Metro Royale game mode, you are free to have it reported in #old.

cerulean sage
#

beacuse alredy tried so many times

#

but it is not unlink third email 🤦‍♀️🤦‍♀️🤦‍♀️

night cloak
#

@tawdry jacinth Thanks for your time bro

cerulean sage
#

Unlink option will come

tawdry jacinth
night cloak
#

Sale?@tawdry jacinth

tawdry jacinth
night cloak
#

Aaaaaaaaaa

cerulean sage
#

Guyz

celest shadow
cerulean sage
#

Any one no how to unlink third email

vagrant cloak
#

My friend changed his server from Europe to Asia due to ping issues but after changing the server, his tier went down and the stats went 0. Any fix for this?

cerulean sage
#

😭😭

tawdry jacinth
night cloak
#

I was banned from my account and I don’t know why! Can you please review and unban me? My ID number is 61393142945 , and my nickname is PubgMod69 . I’d appreciate your help in getting the account back. @celest shadow @polar marsh

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
celest shadow
night cloak
#

@tawdry jacinth Where are you from
Come in #chat

woeful spire
#

@celest shadow can you help me

cerulean sage
#

🤦‍♀️🤦‍♀️

#

Hacker is using

celest shadow
cobalt grotto
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account I'd 5865553511

polar marshBOT
#

@cobalt grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant cloak
#

@celest shadow My friend changed his server from Europe to Asia due to ping issues but after changing the server, his tier went down and the stats went 0. Any fix for this?

cerulean sage
#

Any one no when it will come unlink option

woeful spire
#

my metro isnt working

cerulean sage
#

?

tardy egret
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game and i dont know before about pgt+ its deny on pubg i swar i didnt use anothing else that

I ask you please to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5714218408

The name of the account user : C・G͜͡odiva

polar marshBOT
#

@tardy egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woeful spire
#

like it saying im not invited

#

and it is in beta

#

i play ipad 7 gen

dull harness
#

Ubdite in mobile galaxy

tame creek
#

Omg so many copypasta for the "unfair bans" (sorry, ik this isn't for here just pointing out 😅)

night cloak
#

soo well why i still cut update da game pubgmt

celest shadow
pseudo finch
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5280402143

The name of the account user : Ýøüñíş

polar marshBOT
#

@pseudo finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
carmine copper
#

When is karakin coming @celest shadow

celest shadow
carmine copper
#

Thank you

celest shadow
#

You are welcome.

#

Please use a discussion channel instead, @tawdry jacinth. Either #chat or #pubg-mobile, thank you.

woeful spire
celest shadow
#

Of course.

meager pumice
celest shadow
meager pumice
#

Yeah tnx

night cloak
#

my friends account on pubg just got hacked so is there any way to make that person who hacked the account to away from that account and is there any way to get back that account?

#

because you changed server

#

so the rank got reset

#

@celest shadow any Solutions?

#

nope

#

literally nothing

#

...

feral forge
#

do your friend still have access to their game account? @night cloak

night cloak
#

no he cannot

feral forge
#

you will have to wait for the 60 days cooldown period to end before you can change your server again. @night cloak

night cloak
#

it'll be bronze v

#

Well it is sliver right now

#

I'd say you rank push again

night cloak
carmine copper
#

is it just me or is the ping 300 plus for everyone after updating?

#

On Europe btw

night cloak
#

it's just you @carmine copper

#

probably your network traffic is causing the high ping

night cloak
#

Nadia are you typing a essay for me

#

I’m out

feral forge
# night cloak no he cannot

your friend must first contact the support of which their social media was hacked in order to recover their account.

night cloak
#

I'll tell him

#

thank you

feral forge
#

you are welcome.

night cloak
#

why i can’t open metro asking 2’nd time

rustic prairie
#

guys i need a help,my friend cant play metro royal because he is not invidet for the beta. who can help me ty

night cloak
#

in teamdeathmatch sounding is so weird like u could hear far players and i hate that , idk if im the only person after the update bcs it,s too annoying pls if there is any solution ❤️

cyan thicket
#

Hello, can I delete my account, the end game

vital salmon
#

I need to report that my account was being used by someone else that I didn't know. I dont know how did he access my account.

feral forge
feral forge
feral forge
cyan thicket
#

Hello, my account has been hacked, can I remove my final game

feral forge
cyan thicket
#

@feral forge No, why not, how do I do this option is possible

feral forge
cyan thicket
tame creek
#

Hi, how long does a friend request stays in the requests list?

feral forge
silent oasis
#

Hi when is karakin map coming on pubg mobile?

night cloak
feral forge
upper ravine
#

I need ask about emulator

feral forge
#

this is a support channel. please move to #tournaments instead. @left ore

feral forge
normal jackal
#

Is it possible to get your account banned purposely to get rid of any hacked social accounts that’s linked? Lol.

feral forge
night cloak
#

Hey. Quick question can i change my name to “Don’t cry”. Is it allowed or what

tame creek
night cloak
feral forge
night cloak
#

.

feral forge
night cloak
zealous estuary
#

I have questions can anyone help my q is when I get my account back the hacker change the server from Europe to Asia can I get the server back as before or I should wait 32days

feral forge
zealous estuary
hazy nacelle
#

Hesabım çalındı

feral forge
sharp violet
topaz storm
#

One of my friends cant get past the cutscene to play the game any tips for him

stark trout
#

How can I get an m4 on spawn island...?

winter sun
#

Helo

#

My Facebook account on which I logged into my pubg account was stolen, what can I do?

feral forge
feral forge
night cloak
#

I forgot my password and don't know how to reset

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

onyx dagger
onyx dagger
night cloak
#

Ok

sharp violet
night cloak
#

What does "paranmeter error 2114" mean

#

I got a verification code typed it wrote my new password and it says parameter error 2114

onyx dagger
#

Hold on.

sharp violet
night cloak
#

My volume gets louder everytime i die in tdm

#

is this a glitch?

stark trout
#

@feral forge Doesn’t work

sharp violet
stark trout
#

Yes, and then?

icy ore
#

Hello,

I'm asking why you disabled gfx tools... is that another way when users with apple devices can win every fight and win? Every smartphone - Huawei, Samsung, Xiaomi Redmi and others are 60 fps max. And iphones, ipads 120 fps.. thanks for reply.
Btw idk why I should be banned, when i'm using worst graphic than apple device.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @icy ore, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

onyx dagger
#

Feel free to share your feedbacks/thoughts of bringing it back in #old, @grim eagle.

night cloak
#

So is it possible to help me

onyx dagger
night cloak
#

can I dm rubex a screen shot

onyx dagger
#

Maybe you might've increased the volume.

#

My DMs are open, Hamzaa.

night cloak
#

I sent you a screen shot

onyx dagger
#

May I know where you're from?

night cloak
#

and its not just me

onyx dagger
#

If you're so sure about it, feel free to report it in #old, with a detailed description if the issue, @night cloak.

night cloak
#

ok

#

What does this mean

strong totem
#

I want to unlink Facebook

#

It shows me this

#

@onyx dagger

gloomy osprey
#

Yoooo please help me unlink a hackers linked account from my account

#

Why do I have to wait 21 days????

#

They have access to my account anytime and he is spending all items that I saved up for

#

I even tried doing the pubg customer service and that’s not helping either

night cloak
#

Give me like a link to contact PUBG directly not here

gloomy osprey
#

Is there actually no one here who can help me? 😭

#

I spent way too much in that game and they spending my items recklessly

onyx dagger
#

Well, please do contact Customer Service in-game about this issue, as only they can help you with Account related issues, and we cannot do much about it here, on Discord, @gloomy osprey.

gloomy osprey
#

I tried that

onyx dagger
#

If you did contact them, please do be patient for their response.

gloomy osprey
#

They literally stopped replying

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @gloomy osprey.

onyx dagger
#

Did you update the game to the latest version, @strong totem?

strong totem
#

yes

#

@onyx dagger

onyx dagger
#

Did you recently link your Facebook account, @strong totem?

strong totem
#

No one hacked my account and linked it to Facebook

limber bolt
#

Can you guys put flar guns in cheer paek

onyx dagger
#

Oh.

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @strong totem.

limber bolt
#

Guys

onyx dagger
#

To be honest, I do not see anything to be benefited with it, @limber bolt. Anyways, feel free to share your thoughts in #old. :)

limber bolt
#

#(

strong totem
#

@onyx dagger can help me bro

onyx dagger
#

Please refer to the bots message which has tagged you above, @strong totem.

strong totem
#

@onyx dagger It ends the conversation quickly

short galleon
#

after the last update, i got the high spec audio files in my game. basically the audio you get in the latest and high end phones. how can i get back those low end audio?

#

it causes lag for my device unfortunately

onyx dagger
#

When the bot provides different suggestions, you may respond with No, nothing helped, if you did not find any of the options which leads to the solution of your issue, and then state your issue. Also, it is necessary that you're stating the issue to them in a more detailed way, @strong totem.

night cloak
#

ok it's saying incorrect email

#

is this common or what

onyx dagger
#

You can actually download the low spec audio via the audio settings, @short galleon.

#

And if that didn't work, reinstall. :(

short galleon
#

i guess i'll reinstall

cobalt lion
#

Hello I get banned 1 Week because I play with cheaters this is my second time I ask if i banned for the third time it will be 1 week also or 1 month??

onyx dagger
#

The more you play with any of the cheaters, the more severe the punishment will be, @cobalt lion.

#

From 7 days to 10 Years of Ban.

cobalt lion
#

@onyx dagger so next time if i play with cheaters I will get 1 month banned

onyx dagger
#

Hold on.

cobalt lion
night cloak
#

@onyx dagger

onyx dagger
#

Yes?

night cloak
#

Should I trust this it seems kind of suspicious

onyx dagger
#

Customer Service in-game.

night cloak
#

They are replying really quick

onyx dagger
#

It is legit and you can trust.

night cloak
#

Hi, can someone help me out please..

I want to create a custom room for a small tournament for Saturday. How do I create a room to hold it for 6 hours or more?

I know that 1x advanced room card provides 2 hours room time... So will i need to get 3 advanced room cards and use them up to get 6 hours room time? Is that how it works?

Would be great to hear back. Thanks

strong totem
proud blade
#

Hello

#

I mistakenly changed my server

long kettle
cold owl
#

hello sir my game is updated if i login my account its say your account has been logged in with a newer versuon of the game and can no longer log in with an older version please update the newest verison

night cloak
proud blade
#

I can't wait cus I'm posting rank so I can reach conquer in the new season now all the games counted in middle east 😕

#

@𝖊𝖊𝖞𝖔𝖗𝖊. I can't wait cus I'm posting rank so I can reach conquer in the new season now all the games counted in middle east 😕

frail gale
#

The ultra sound doesn't work what the problem

strong totem
#

@onyx dagger bro look the hacker

uneven fulcrum
#

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏The account id 5508583818

‏ The name of the account user NDPHANTOM

Please release the band because I was bitten for no reason and I am defending the account

polar marshBOT
#

@uneven fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slow oyster
#

I need support with pubg but can't get the help I need on pubg in support section

#

I can log in fine and everything is working well besides 1 thing

proud blade
#

@vagrant tulip @night cloak
I think I should wait for any new bug hahah to change it

slow oyster
#

For some reason I cannot get into metro royale someone please help me

proud blade
#

@vagrant tulip
Thanks

slow oyster
#

That what it says when I try to join metro

#

No sir I'm playing on galaxy s9+

#

I've even logged out and repaired files with the repair tool on login page

night cloak
#

I'm having a problem regarding sign in.

slow oyster
#

And re downloaded all maps and resources and still same result

dense dock
#

is cheerparks bugged?

#

every cheer park u join expires within 30 mins no matter what. + it was empty before u join. no one on the leaderboards or anything.

#

nop , before the update it was way different.

slow oyster
#

On the last day I did give someone 1 lvl 6 vest because reset was litterally a few hours away and my friend wanted to see what advanced mode was like

dense dock
#

unless they changed the duration of the cheer parks then that would explain a lot.

#

ofc but cheer parks used to last up to an hour + its not normal to be dropped to 30-.

night cloak
#

May I have some assistance once their problem is sorted out?

slow oyster
#

I didnt know i would get banned forever!

dense dock
#

u got it

tender salmon
#

@lime juniper Are you maybe here I need you , urgent.

night cloak
#

😦

tender salmon
#

Issue is about livestream hackers and about hacker, And report today was removed . I just found new evidence that change whole thing

night cloak
#

Yes

#

I'm having a problem regarding sign in

tender salmon
#

everything is in cheaters report i just posted again, guy was streaming hacking from more accounts there is one big company of hackers

night cloak
#

Ok. So when I tried to login for the first time yesterday (I just started playing) it said incorrect password. I then realized I had to probably register, so I went to this site to register. Is this site only for normal PUBG though? Maybe that's the problem.
https://accounts.pubg.com/register

PLAYERUNKNOWN'S BATTLEGROUNDS

manage your PUBG global account here

#

Also Mocha, I want to say good job for handling all these problems.

glossy sable
#

Are you playing PUBG PC/Console or PUBG MOBILE, @night cloak?

astral shoal
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE.

The account ID5224834316

The name of the account user صـمخـهō

polar marshBOT
#

@astral shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Ok, thank you. I'm on PUBG mobile, so what site do I go to for mobile registration?

glossy sable
#

What do you exactly mean by "registration"?

night cloak
#

Make an account to play on multiple mobile devices.

#

Make a PUBG Mobile account is what I mean.

glossy sable
#

Did you download the game?

night cloak
#

Yes I did

glossy sable
#

Okay, did you open it?

night cloak
#

Welcome

#

how do i set this up?

#

im sorry im very new to pubg

#

I want to fix the emulator controller

glossy sable
#

No worries.

storm flumeBOT
glossy sable
#

First of all, keep in mind that PUBG PC/Console and PUBG MOBILE are two totally separate games.

#

Did you play the game already?

night cloak
#

thank you mocha

#

ur so helpful, kind, and patient! 🙂

#

omg im so sorry but i have one more thing

glossy sable
#

Sure, ask away?

night cloak
#

how do i get an emulator to play on? and can i sign in with email link on that too?

glossy sable
#

Ah, emulator is a whole different thing. Be aware that it is not available in some countries.

night cloak
#

ok, is it available in in all NA countries??

glossy sable