questions

[night cloak]

@night cloak

[hallow gulch]

It wasn't mentioned in the patch notes, we'll have to wait and see.

[jaunty bluff]

when the update will be available?

[mortal apex]

March 9 (UTC + 0).

[jaunty bluff]

so after 45 min ?

[mortal apex]

It depends on where you are located.

[jaunty bluff]

I am in lebanon 🇱🇧
😅😅

[mortal apex]

Starting from today. Some countries were already getting the update on March 8.

[night cloak]

Anyone can help me to the account repair?

[jaunty bluff]

anyway to login using app not browser !

[jaunty bluff]

on iphone

[hallow gulch]

What exactly is your issue ?

[fickle solar]

I need help yo log into my account I try to log today into the game and got this

[hallow gulch]

The way to solve this is by updating to the new update, which will drop soon. Depending on where you're located. For further information, contact customer support.

[fickle solar]

@hallow gulch I still don't have any update on playstore

It's weird cuz I didn't log my game for 17 hrs

[hallow gulch]

The update will roll out soon.

[fickle solar]

So after update it should be fixed?

[hallow gulch]

Should be, yes.

[fickle solar]

Ok ty man for a min I thought my acc got hacked

[hallow gulch]

Well, it did. Which is what the game is indicating to.

[fickle solar]

But my friend say the acc is offline for 17 hrs

[hallow gulch]

You may secure your account for precaution, change your login details.

[fickle solar]

Been offline all day

What I need to do?

[hallow gulch]

Not accessed, but the files got corrupted.

[fickle solar]

Can u help me

Ok

[timber shore]

Mine account got hacked the same way and hacker used all my UCs also changed my outfit. That's how I knew It got hacked.

[fickle solar]

What I need to do to solve this?

[hallow gulch]

Change the details of the method/s you use to log in, you should be good to go afterwards.

[fickle solar]

The linked social?

[timber shore]

I have to change my srcversion to 99999 in order to log in to my account

[hallow gulch]

Contact customer support.

[timber shore]

Wait until you get update Im hoping It will help me too cause Its annoying changing version of my game every time I wanna log in.

[fickle solar]

@hallow gulch I did but I keep getting trow a lot of question that don't help me at all

[timber shore]

I did they don't help mate

[hallow gulch]

Make sure you secure your account before you do so.

[fickle solar]

The customer support I need is like we doing right now chat

[hallow gulch]

Both of your cases are similar, once you've changed the information used to log in, it should be fine to update.

[fickle solar]

Cuz answering question to a bot don't help at all

[timber shore]

Honestly dont waste your time contacting support. They give you 99x verification questions and when you answer them they still don't help you. they just don't care

[fickle solar]

@timber shore I try 3 times already and.yes that's what I get

[timber shore]

Do you have android or iOS?

[valid void]

Hello Soldier,

Greetings from the PUBG MOBILE support team!

Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Support Team!

We are sorry to hear that your account has been hacked. We will be happy to assist you with this issue.

To help you in resolving the issue, we recommend you reset your Social Networking account password. While resetting, make sure that it's different from the previous one and do not share login details with anyone. If you are unable to reset your password, we suggest you contact the particular Social Networking support that you are using as login details.

If the issue still persists even after updating your password, kindly provide us the below information which can help us to investigate this matter further.

• Please confirm whether the hacker has linked any of his social media(Facebook/WeChat/Twitter) account or email account to your PUBG mobile account.

• Please confirm the registration date of your game account in the format DD-MM-YYYY (The registration date might be the date on which you have installed the game for the first time on your device, please go to Device Settings >> App/App Info >> PUBG Mobile, and see if there is a date mentioned)

Once we have the above information, we will research your issue and get back to you as soon as possible.

We appreciate your patience, and we again thank you for reaching out to us.

Best regards,

Miranda M.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

Hi I received this message

What can write to them

Please help me

[hallow gulch]

Submit the information requested above, customer support will proceed with helping you after you do so.

[valid void]

They asking me about the date and i can’t remember it exactly

I have a closet date

I need the way how to make a good answer to continue help me

[hallow gulch]

Did you try the method mentioned ?

This ''Device Settings >> App/App Info >> PUBG Mobile, and see if there is a date mentioned''

[valid void]

Yes

There is no date because I have changed my device

[hallow gulch]

Do you have access to your account ?

[valid void]

Yes

In gmail

And I have linked the Facebook account before two weeks

I still need to unlink his account Twitter

[hallow gulch]

Go to your achievements, social, scroll all the way down. There should be an achievements called-linked.

[valid void]

Yes I know I send them this

Date

And the achievements that I login 30 days

And write the date from the first day

It’s was 9.12

I removed 30 days

[hallow gulch]

Does the date of the achievement match ?

[valid void]

Close to it

In tha same month yes

The*

[hallow gulch]

What social method did you use to create your account when you first made it ?

[valid void]

Facebook but know it’s banned the company of Facebook bannded the account

[hallow gulch]

Uh sorry, one second.

[hallow gulch]

But you can still use the date of the achievement.

[night cloak]

Update

[hallow gulch]

Release date ?

[valid void]

Are you sure?

[night cloak]

When it will uploaded on website 1.3 apk

[hallow gulch]

That's the only available date.

[valid void]

Yes

Tell me what to write exactly

[hallow gulch]

Downloading the update from the playstore/appstore is much better and safer.

[valid void]

Please

[night cloak]

Why bro it's official apk of Pubg

[hallow gulch]

Official sources...

[hallow gulch]

You may mention that the following date is from the linked achievement of your account.

[deep shadow]

Can we download the 1.3 update now on ios?

I want to see if I can access my hacked account with the new update.

[valid void]

But the hacker can get this too

[hallow gulch]

If it's out for you, then yes ofc.

[deep shadow]

ok

[valid void]

And he maybe connect with company and they didn’t believe me

That I am the owner of the account

[full ridge]

What time of descent was shown 1.3

[deep shadow]

When I log onto my account, what do I do if I find out that the hacker has put on facebook or twitter?

My customer service has also not replied back to me

[unkempt estuary]

I can’t enter metro

[deep shadow]

Its because of the new update, 1.3

[unkempt estuary]

But I don’t have the update

[deep shadow]

Just wait till your device gets the update.

[unkempt estuary]

Ok

[deep shadow]

thats the only thing you can do now

[hallow gulch]

Be patient, if the hacker linked unwanted accounts. You may say so to customer support, you'll get asked to input information to confirm it's you.

[deep shadow]

I have purchases made on the account, but I don't know the date that I made my account.

Is that enough to prove its my account?

[hallow gulch]

If you the exact date then it'd be better.

[hallow gulch]

Check your app via your settings, see if there's a date.

[deep shadow]

ok

[valid void]

I did there’s no date

[hallow gulch]

I was referring to the other user's message. But That's the only given date, no other way.

[cold owl]

Hellow sir i like to ask i reset my third login password and its say your password is incorrect

i am login with right password butt its also say your password is incorrected

[hallow gulch]

Your password must be incorrect, make sure you're using the correct password and not mistaking it for a different one.

[valid void]

So I will send them the date I will see is they asking me for something else that proving that I am the owner of this account

[cold owl]

butt now i try to reset again and its give some erorr of parameter erorr something like that

[hallow gulch]

Try again later, the servers are probably a bit busy.

[valid void]

Thank you so much pixel I appreciate your help 👍🏻❤️

[hallow gulch]

Anytime, glad to help.

[astral anvil]

Can I change the password of my email linked?

[night cloak]

Yes

[astral anvil]

How? I just gave it to my friend and he keeps loggin in.

[night cloak]

If you have acces then change otherwise not possible

You should have linked email

[astral anvil]

I do have acces with my facebook and my email. But the email linked also has access and I ahve access but I gave that password to my friend so now we both have access. I just don’t see an option to change it

[night cloak]

Just tap wrong password while logging through email and click forgot password then change

[astral anvil]

Got it thank you

[cyan citrus]

@lime juniper Why the KARAKIN map wasn't mentioned in the patch notes like the beta version , is it coming or not ? 🤷

[twilit quiver]

Hello everyone, I got a ban for 10 years in the fun park, I trained a new layout, I wrote wherever possible, but I never received an answer, I suppose that the ban was given an erroneous one, since the new anti-ban gives a lifetime ban absolutely randomly, I found a community where people have the same problem, give any answer or suggestion to at least believe in something. ID 5268844256

[polar marsh]

@twilit quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Is there a way to give latest IPhones a bottom and top notch in order to prevent my palm from accidentally touching the edge of my screen and messing up my character’s mouvements ?

[restive sun]

There is still a problem

[sonic dew]

At March 9 3:00 UTC iOS 1.3 update is rolling out. As a fan and player, I want to inform that there was a error with Open sesame Mission in the achievements. Which got this error In last update... hope this error is cleared in up coming update. @vital sluice

[jaunty bluff]

what is that error
can you explain please ?

[tranquil stratus]

Someone help me change my server

[feral forge]

@cyan citrus the map will be released in April.

[stiff apex]

Why it wont send a code to me to recover my password cause I forgot it

[feral forge]

you can change it from basic settings.

[tranquil stratus]

Need to wait 60 days

Someone just hack my acc and changed it to Europe

[feral forge]

unfortunately, but you will have to wait for the cooldown period to be over.

[jaunty bluff]

hello
On android we can log in with facebook or twitter app
but on Iphone we must to use the browser (safari)
can we do anything to log in using the app ,not the browser??
thx 🙏

[feral forge]

you may face some issues and errors as this method is currently still in beta phase, please try again some time later. @stiff apex

[stiff apex]

Thx

@feral forge

[feral forge]

you're welcome

[brazen cradle]

Hey Guys. Any nee update rolling out today ?

New*

[feral forge]

#news

[loud cargo]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5312495313

The name of the account user『KTS』PANDA〆

[polar marsh]

@loud cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello

[brazen cradle]

Thnx👍🏽

[night cloak]

Hacker

I want to report

Hacker I have proof

Please send me website link

I have that hacker video

Hacker have guest account

So what should I do

[feral forge]

@night cloak you should also report the user in-game. and if you have video evidence you may report them in #cheater-reports.

[night cloak]

Ok thanks 😊

[dense mango]

When is update coming out for android?

I am in north america

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tribal hollow]

i buy uc from google play and i got banned

[polar marsh]

@tribal hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How to fix royal pass 3000 minutes mission tell me

[warped parcel]

What happened?

[night cloak]

2068 minutes showing

[jade nest]

You must have breached the weekly 550mins limit this week

[night cloak]

When is the next update gonna be released?

[jade nest]

Read #news .@night cloak

[night cloak]

OK thank you

[jade nest]

^^^@night cloak

[night cloak]

2068 minutes showing me

[jade nest]

You will be able to get the remaining minutes whenever the 8th week of the mission starts for you.and that should be after 10mins ig

[humble marlin]

Please,, Make an option for control vehicle sound..

[jade nest]

You can provide suggestions in #old @humble marlin

[night cloak]

Thanks for helping

@jade nest thanks

[jade nest]

You are welcome and have a great day ahead 🧡

[whole yoke]

A friend got me UC from midasbuy and i havent gotten it. How long does it take to get to an account?

[jade nest]

Refer to #faq 4.1

[gloomy osprey]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gloomy osprey. Remember to read through #faq before asking questions in the support channels.

[gloomy osprey]

How do I unlink an account without having to wait 21 days?

Someone linked their account to mine

And now I have to wait 21 days to unlink it

[night cloak]

The account should be linked for 21 days to unlink it but you can contact customer service and ask them to do that

[gloomy osprey]

Will they do it right now?

Doesn’t that person have access to my account anytime right now?

[night cloak]

no it will take some time

if he linked his social media account to your game account then he has access to your account

[gloomy osprey]

Customer service is not even responding

Why do I have to wait 21 days????

If I try talking to him about this, he can be aware of it and try banning my account

[grim eagle]

When is the update coming to iOS users

[night cloak]

they will respond contact them like this

[feral forge]

#news

[odd cave]

The new version is still not available in Official website

[turbid moth]

New update

[sullen ivy]

Is new update is coming today ?

[turbid moth]

New update link

[mortal ridge]

yes, be patient it is slowly rolling out

[onyx briar]

when is metro chap 3 coming

[night cloak]

today

[onyx briar]

yea whnes the update coming

[night cloak]

today

It will take some time to reach everyone

[mortal ridge]

@onyx briar #news message refer to this for times

[onyx briar]

wtf why google play so late

[night cloak]

It will take some time to reach everyone

[turbid moth]

Royal Pass season 4 how to purchase

[night cloak]

What do you mean by season 4

[turbid moth]

Royal Pass season 4 purchase

[night cloak]

What do you mean by season 4?

[turbid moth]

Royal pass

[night cloak]

yeah but season 4 is over

[cursive pulsar]

when will this 1.3v update be available to download on Playstore?

[grim eagle]

@night cloak so is 03:00 UTC 12 in America 🇺🇸

[night cloak]

update is rolling out it will take time to reach everyone

[jade nest]

Update has already been rolled out.Being impatient won't help.So better have patience,it will be available by today in all Supported platforms

[cursive pulsar]

thx you are more efficent than Google itself

[night cloak]

Usa central?

[cursive pulsar]

now it is 3:13 UTC

[night cloak]

you can use Google for that

[grim eagle]

@night cloak got it ty

[tired finch]

Hi, someone Hacked my facebook and logged into game, I restored the Facebook sooner but he is still online, I think he linked his email or phone number but I cannot log into game because it says game is logged in with newer version! Please help

Please help meeeee

[night cloak]

After updating the game today you will be able to login

[tired finch]

New update is coming today)?

[night cloak]

yes

[tired finch]

But the problem is that

He might have linked his email or phone number

What do I do

☹️

So he'll login again and do the same

[night cloak]

Contact customer service and ask them what to do

[tired finch]

They do not remove the phone number or email

It's permanent

😢

[night cloak]

That feature might be available in Future

[tired finch]

Even if they do, it'll take them 3-4 months, until then the hacker might eat my account raw!

[primal garden]

4:23 am waiting for update why not out yet

[night cloak]

Be patient it takes time to reach everyone

[primal garden]

I didn’t sleep because of update still waiting

[night cloak]

You can sleep
wake up and update

[primal garden]

Yeh I will when update out

[versed wind]

Hello PUBG MOBILE, the game just updated, but I could not log in via my e-mail. What is the problem?

[night cloak]

did you wait 3min and tried again?

@versed wind

[versed wind]

Yes, I waited for 3 minutes and returned the referral again. I changed the password and could not log in either !!

Google to talk to you and I did not understand what you mean

I am really sorry I used Google translator to talk to you and I did not understand what you mean

[jade nest]

Try using a DNS Changer to login.Refer to #faq 4.5 and still if it doesn't work then try logging in later

[versed wind]

My internet is very strong, but now the game happened and I could not log in. An alert came to me to wait 3 minutes and wait, and when it elapsed, I went to change the password for the account and really changed it, but it is of no use, please help me

[normal fulcrum]

Did you update the game @versed wind?

[versed wind]

Yes, I updated the game, but I was unable to log in with my e-mail

[final cloak]

Will we get the 2018 winter theme music which came at the vikendi update in the music album thingy?

[versed wind]

@normal fulcrum

@jade nest I updated the game, but I was unable to log in with my e-mail

[normal fulcrum]

Have you tried client repair to check if it fixes the issue?

[versed wind]

@normal fulcrum I did a game fix and it didn't solve the problem, look at this

[normal fulcrum]

Try uninstall and reinstall the game. Let us know if that solves your issue or not

[sage jewel]

Hello, I would like to report frame drops for the iPhone 12. Is this common?

[versed wind]

Well I will do that and let you know the result

[normal fulcrum]

May I know where are you from?

[sage jewel]

North America

Oh wait

California

[normal fulcrum]

Did you update the game?

[coarse smelt]

I cannot update ....

[sage jewel]

No

[stone moss]

Hello i need a help any help me

[sage jewel]

I think the update might fix the problem. I would have to see

[normal fulcrum]

May I know where are you from?

[coarse smelt]

lol

[normal fulcrum]

Let us know if it does

[sage jewel]

Got it

[night cloak]

Country?

[normal fulcrum]

Never heard that place. Where is it?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[coarse smelt]

malaysia

[night cloak]

Update option isn’t showing in my app
Store?

[stone moss]

@night cloak bro can u send the link of pubg

[storm flume]

Please avoid going off-topic, @stone moss. You may have unrelated conversations in #chat.

[stone moss]

Bro how i update pubg iam from india

[normal fulcrum]

The game is banned in your country. We cannot provide any support for the issue @night cloak @stone moss

@coarse smelt How can you not update?

[stone moss]

@night cloak bro come dm

[normal fulcrum]

No idea. Give it a try. We cannot say if it will work or not

[coarse smelt]

I'll download it again later

[solemn oxide]

Is the update Available on website

?

[night cloak]

I couldnt find it in Official website

[solemn oxide]

So when it will be available

[night cloak]

soon

[normal fulcrum]

Not yet. It will be available after 08:00 UTC

We cannot provide any support as the game is banned in your country @night cloak

[versed wind]

@normal fulcrum I reinstalled the game again, and the problem still exists, please help me

[normal fulcrum]

Do you have any any other option to log in? Like using a linked social media account?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[dusky yarrow]

@normal fulcrum in play store the app is showing there is a new update but whenever I tap the app to update the button to update is disappearing

[versed wind]

@normal fulcrum I have Google Play, but now I am my iPhone, and I have an old, disabled Facebook, and now I only have one login method, which is the e-mail

[night cloak]

If I go to App Store the new update shows but there is only an option open the app and if I click on Pubg within App Store it changes to Pubg runic power

[smoky gazelle]

help i cant update

[dusky yarrow]

Sm

[jade nest]

Clear data of play store and restart your phone and check

[night cloak]

App Store

[dusky yarrow]

It wont clear my game data too right?

[jade nest]

No,only Clear data of play store

[jade nest]

You too try the same thing

[nocturne quail]

So I have a question, my account was hacked earlier and after updating I was able to log in with my secondary linked account, how do I get the hackers social media account removed from my account like right away... because they will just log back into my account.....

[smoky gazelle]

help me i dont have the update button

[versed wind]

@jade nest Please help me !

[night cloak]

We can’t clear the data of App Store

This is ios

Not android

[jade nest]

@versed wind did you do this? ^^^

[night cloak]

Nvm it shows the update now

[smoky gazelle]

ANYone here

help plsplspls

[night cloak]

I guess you just have to wait

[night cloak]

Try again after some time

[smoky gazelle]

i dont have the update button

[hot warren]

I need 1.3 download link

[versed wind]

@jade nest I did everything you said to me, I deleted the game and reinstalled it on my phone and I fixed it and all the methods were not set with me, I want a solution to this problem 💔

[normal fulcrum]

That's really bad. Please report the issue the issue in #old along with a screenshot amd the following details

Character ID
Device
Connection type (Mobile data/wifi)
Country

[solemn oxide]

How to download new update from official website I can not find it

[normal fulcrum]

It will be available soon

[brave axle]

Iapp not opening in ios it says please check ur network connection

[solemn oxide]

Soon when

[night cloak]

after 08:00 UTC

[median bear]

[terse furnace]

1.3 version when come?

[night cloak]

Update has rolled out

[brave axle]

Some one help me app not working it says check ur network

[brave axle]

I downloaded it twice but it is not opening

[normal fulcrum]

Screenshot?

[brave axle]

Rolledout for ios u need to wait untill it is 12IST for android

[median bear]

[normal fulcrum]

@brave axle You're from India?

[brave axle]

Yes

[terse furnace]

Not available in play store 1.3 version, only show 1.2 version

[normal fulcrum]

Then we can't provide any help regarding your issue @brave axle since the game is banned in your country

[normal fulcrum]

Country?

[brave axle]

Dude i was playing till yesterday

[brave axle]

Issue started after updating

[opal comet]

which country u choosed @brave axle

[normal fulcrum]

Talk to your ISP @brave axle

[storm flume]

Please avoid going off-topic, @opal comet. You may have unrelated conversations in #chat.

[smoky gazelle]

@normal fulcrum help i dont have the 1.3 version

i dont have the update button

[normal fulcrum]

It will be available for everyone soon @smoky gazelle

[brave axle]

If it was banned i couldnt be even able to download

[smoky gazelle]

When?

[terse furnace]

@normal fulcrum Country Bangladesh

[brave axle]

For what

[normal fulcrum]

Game is banned in India. We cannot help you

[pastel anvil]

Ummm... what is this matchmaking time :/

[brave axle]

Did u check my screen shot

[brave axle]

Even i faced this issue just restart ur game

[normal fulcrum]

Did you read my message? Now stop repeating or you will be muted

[livid plover]

hello, is there any link like google drive to install apk? my net slow

cant install through playstore gonna take 3hrs

[brave axle]

Wt hell dude

[eager iron]

@normal fulcrum bro please add light effects or please reply me

[normal fulcrum]

It will be updated on the official website by 08:00 UTC @livid plover

[smoky gazelle]

you are from india, india is banned from pubg. stop

[brave axle]

@normal fulcrum bro wts ur problem

[hallow gulch]

Knowing that you can't play with players on different versions, and since the update just rolled out for some people. There's not much players waiting in queue as they still have ongoing updates.

Restarted myself, was still long.

[livid plover]

oh thanks

[normal fulcrum]

As I said, post the feedback in #old and the community team take it into consideration

[livid plover]

will pubgm admins will give a update link as well like after every updates?

[terse furnace]

1.3 version also not available in Bangladesh.. why?

[versed wind]

@normal fulcrum Hello, the game has updated, but after the update, I could not access my account via e-mail. I tried several times with different solutions, I deleted the game and I repaired the game and the repair was not completed and I could not access my account

Character ID : 5269510476
Device : iphone 7 plus
Connection type ( wifi )
Country : saudi arabia

[dusky yarrow]

Ya i didnt got too

Mmbut changed my play store country using vpn

[dry nest]

When apk file will be available?

[normal fulcrum]

@dusky yarrow @dry nest Country?

[eager iron]

India i think😂

[dry nest]

Yes.. 😬😂

[eager iron]

😂

[normal fulcrum]

Game is banned their @dry nest

[night cloak]

Hello, PUBG MOBILE . l know that you are very busy due to the large number of messades. I had no problem with my account . my account has been banned for no reason and i swear to do or use external materials and that i play clean play and i make very careful to comply with the terms and integrity of the game.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dry nest]

Bruh... Everyone is playing... So.. Just tell when the apk will b available

[dusky yarrow]

@normal fulcrum Bangladesh

[normal fulcrum]

Ask them

[normal fulcrum]

Will be available soon on Official website

[dusky yarrow]

Clear all data?

[dry nest]

Officiall site gives apk for every update... So when? 👀

[eager iron]

[dusky yarrow]

@normal fulcrum

[normal fulcrum]

Check #news

[eager iron]

I like thompson

Smg

With no scopes

[normal fulcrum]

@dusky yarrow It takes time for update to reach everyone. Please be patient

[storm flume]

Please avoid going off-topic, @eager iron. You may have unrelated conversations in #chat.

[digital glen]

Help me pls

[eager iron]

What weapon do you like @normal fulcrum

[digital glen]

Help me pls😭

[eager iron]

Bro jin

[night cloak]

state your issue

[dusky yarrow]

Ohw @jade nest said to clear data and try so asked

[night cloak]

ask that to him in #pubg-mobile or #chat

[civic moat]

When will metro be available to play again

[rapid bramble]

What is the version of this? 1.2 or 1.3?

[jade nest]

Yes,clear data and check or you can wait

[night cloak]

it is 1.2 version
1.3 version will be available after 8:00 UTC

[dusky yarrow]

@jade nest come to dm plz

[civic moat]

Google do u know when will metro chap 3 start to play

[digital glen]

@night cloak can i dm u

[rapid bramble]

Thanks

[night cloak]

yes you can

[digital glen]

Thanks

[deep shadow]

My account was hacked. With the new update, I finally got access back to it. The issue is that the hacker has linked his email to my account. What do I do about this?

Do I speak to customer support?

[jade nest]

It is available from today after you update the game

[civic moat]

So we can’t play without updating?

[jade nest]

No,you can't play without updating

[civic moat]

Congrats buddy @deep shadow

[civic moat]

Okay

[jade nest]

You need to contact in-game customer support for further assistance regarding that issue

[deep shadow]

The problem is that they never respond back

[smoky gazelle]

@brave axle you scared now HUh

[deep shadow]

If the hacker logs on rn, he can remove everything I just did.

[jade nest]

Refer to #faq 5.4 .And you should know that only in-game Customer support can help you with account related issues

[jade nest]

There is an option to logout from other logged in devices now in the new update,i believe

[deep shadow]

Yeah but he can use his email that he just linked onto my account to gain access again

[jade nest]

^^^

[deep shadow]

ok

[surreal turtle]

Hello @jade nest there are some people removing email or changing it in 30-50$

Is it true you can change email or remove it?

[jade nest]

Email cannot be Unlinked as of now.Dont fall for the scams

[surreal turtle]

Change?

Email like if I have to change my main email to game email only?

[rapid bramble]

What is the range of in-game all chat?

[jade nest]

You mean the 3rd login option right?

[stiff cove]

<@&481161015728406538> Hello PUBG Team My Server Change by a mistake so i want to back my Asia server before 60 Days please back My server and please decrease The change Server change time' many Player Facing this problem Please fixed my Problem Soon as possible

Character ID_5693684506
Back Asia server_Asia

[jade nest]

Kindly elaborate that please

[surreal turtle]

Yes third login email

[clear spindle]

May I know how you changed that by mistake, @stiff cove ?

[rapid bramble]

That microphone of all chat when we start a match

[jade nest]

You can hear the opponents team on plane and also if they have their all mic enabled when in range of 0-5m i believe

[rapid bramble]

Ohh, only 5meter?!

[jade nest]

Yes,3rd option is still in beta phase so you cannot remove it.But you can change your password for that method

[stiff cove]

join a custom room and the room server was south america .....when me leave the match and my server mistakely changed

[jade nest]

Yes,the nearest the better ig

[surreal turtle]

@jade nest no I'm asking can I change the email?
Like remove main and add another one

[rapid bramble]

Ok, thanks

[clear spindle]

Report it in #old, @stiff cove and do not use the moderator role mention for these.

[stiff cove]

ok bro

[jade nest]

I am not aware if there is any email Changing option in 3rd login method,Rock will help you in that @clear spindle ^^

[clear spindle]

You cannot change that for now.

[versed thistle]

I saw alot of PUBG Mythic fashion accounts got banned

[tired finch]

Hi, someone Hacked my facebook and logged into game, I restored the Facebook sooner but he is still online, I think he linked his email or phone number but I cannot log into game because it says game is logged in with newer version! Please help!

Even after I update the game and login, he will do it again because he has linked his email/phone!

[clear spindle]

Violation of ToS = Ban.

[versed thistle]

So purchasing UC from Midas is valid or not ??

[clear spindle]

From: https://www.pubgmobile.com/pay

There's a new update available, @tired finch for the rest please contact the in game customer service.

[versed thistle]

I purchased it from SeaGM and my account got a hit

[clear spindle]

Do the File Claim.

[versed thistle]

Well in India you do not get to purchase UC

[clear spindle]

Because the game is not available for that region.

[versed thistle]

Yup agreee

[night cloak]

how this works?

[versed thistle]

To get UC we need to purchase from 3rd party right >???

[clear spindle]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[acoustic inlet]

i can't update the game from the play stroe ... any advice ?

[jade nest]

Wait patiently

[versed thistle]

Niceee

[acoustic inlet]

i try to delete the game and re install it the install the runic power only in google play but not dream team

[versed thistle]

No support for game lovers

[jade nest]

^^^@versed thistle

[versed thistle]

Well i am speaking in context with Pubg Mobile Global English

Nothing in India

[jade nest]

And that is banned there so we cannot Help you with your issue

[versed thistle]

All i am saying is i purchased UC from SEAGM app and now my acc is banned

[polar marsh]

@versed thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

only midas buy and ingame purchases are allowed

[jade nest]

Should have read this
https://www.pubgmobile.com/en-US/m/news_detail/webplat/info/news_version3/35372/35482/35483/35484/35485/m20570/202001/843727.shtml

[night cloak]

how to do this

[jade nest]

That feature is only available in kr version for now@night cloak

It's not related to global version of the game

[night cloak]

ahh okay thank you for the info 💕

[reef tendon]

hi i dont have update button on play store help

[normal jackal]

I got a question

[final cloak]

Will we get the 2018 winter theme music which came at the vikendi update in the music album thingy?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @normal jackal. Remember to read through #faq before asking questions in the support channels.

[clear spindle]

@reef tendon wait for a while, you'll get the update.

[clear spindle]

I'm not sure about that, you can check in game.

[final cloak]

Hmm

[normal jackal]

If my account got hacked, and im able to log back in, and unlink the Twitter, will they be able to still log in? Also what does this mean? I have to wait until 6 days for it to fully unlink?

[polar marsh]

@slate ore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use languages other than English, @slate ore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear spindle]

If they've access to the Twitter account, Yes they can login and will cancel the ongoing process.@normal jackal and the unlink request takes effect 7 days later.

[final cloak]

Why

[clear spindle]

Please move to #pubg-mobile.

[solemn fox]

hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @solemn fox. Remember to read through #faq before asking questions in the support channels.

[night cloak]

When is metro coming back

You will get it after updating the game

Rn?

I dont have the update yet

Be patient you will get it soon

[marsh inlet]

I've seen There's no update of PUBG on Playstore

Help

[sly harbor]

Is there anyway I can get my layout control code from the Arena layouts? My classic controls were just reset somehow to something random and ive lost my controls. They are still normal for arena though

[dry pawn]

Why PUBG stop giving character voucher in events.?

[night cloak]

be patient you will get soon

[marsh inlet]

Thanks

[feral forge]

you can copy your layout from arena to classic

[sly harbor]

@feral forge How

There’s only the option to copy from classic to arena, not vice versa

[terse furnace]

Karikin map not available in new update?

[night cloak]

no

[terse furnace]

Why it is available?

When*

When karakin map come?

[feral forge]

copy classic TPP

[feral forge]

it will be released in April.

[sly harbor]

@feral forge Thats copying from classic to arena. I need to copy from arena to classic

[valid jewel]

Why can’t I update pubg mobile on iOS

[stiff hare]

u cannot@sly harbor

[valid jewel]

An error comes out saying “Devs have removed this update” or sum

[feral forge]

if you do have same layout in both FPP and TPP. so you can copy from FPP.

[valid jewel]

Any help?

[night cloak]

Updates continue for RN8 PRO Has not come

when?

Where are you from?

Iran

Wait for some time and check

[stable aurora]

after the update gyro isn’t working on my ipad

[night cloak]

🙄

wait for some time

Ok

[stable aurora]

after the update gyro isn’t working on my ipad @night cloak

uk why ?

[night cloak]

I see that there is a text saying that we can adjust sensitivity easily in training grounds. I dont see any button

[night cloak]

do a routine repair and check

[blazing iris]

Yea

[deft willow]

My game keeps crashing after I tap open

[night cloak]

We can also talk to you about bugs?

[deft willow]

Any solution please

[night cloak]

if you find any bugs report it in #old

[cyan portal]

Is update available now?

[deft willow]

Yes I just updated

But game keeps crashing

[cyan portal]

😒

Oo

[storm flume]

Please refer to subpoint 4.7 in #faq for further information, @deft willow.

[night cloak]

No one has responded for nearly five hours

[night cloak]

You wont get any response but community team members go through that channel everyday

[odd cave]

Has new update fully rolled out?

[night cloak]

yes

[cyan portal]

No ig

Its not coming

[night cloak]

wait for some time and check

[cyan portal]

Ok bruh

[clear spindle]

[ patience ]

[cyan portal]

I have my wifi ready

😋

[night cloak]

With the release of PUBG NS, there is nothing left for PUBG MOBILE

We only provide Community support for Global version

[alpine raft]

Why is it gone must I download something?

[night cloak]

what gone?

[alpine raft]

Metro

😦

[night cloak]

Did you Update the game?

[alpine raft]

Oh bruh

Alright

[ember quest]

Game crashes just after being opened. Can anyone help please 🥺

[night cloak]

refer to subpoint 4.7 in #faq

[cyan portal]

Ns?

Means?

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

Pubg Mobile New State
NS - NEW STATE

I see that there is a text saying that we can adjust sensitivity easily in training grounds. I dont see any button

[marsh inlet]

Why all of my items in metro royale gone when I update my game?

[cyan portal]

Ook

[night cloak]

When new chapter begin you will loose all your metro stuffs

[marsh inlet]

Noooooo

😫

[night cloak]

fix key mapping gameloop ?

[night cloak]

type .emulator in #481204134859505684 and ask that in #emulator-support

[sonic dew]

@jaunty bluff after completing 10 RP missions at every week. there was open sesame crate to open with 200 Royal pass points .... that synchronisation didn’t come with last update

[deft willow]

@ember quest I'm going through the same thing

[robust siren]

Can I Get the Official link of PUBG Mobile New Update? ( global)

[clear spindle]

You can get it from: https://www.pubgmobile.com/

[unique flare]

My id got ban for 10yr and i was playing fair game pubg broke my heart

[polar marsh]

@unique flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience.

[noble ether]

Does pubg mobile Instagram page has latest 1.3 link

[night cloak]

no

[ember quest]

Game doesn't open after the update tried with the solution mentioned in subpoint 4.7 in #faq as well. Device is Nubia Red Magic 5S which is more than 50% free. Please help me.

[wet onyx]

Can anyone give the new global version download link please ?!?

[night cloak]

You can download it from Playstore/app store

[feral forge]

currently it's only available to some countries, it will be back soon. please wait patiently.

[cloud portal]

Please help me

I can not pubg ubdate

[feral forge]

usage of VPN is not recommended. @night cloak

[night cloak]

Be patient You will get it soon

Delete it Downloading it from 3rd party apps and websites is against TOS of PUBG Mobile

[fringe sky]

When did pubg update coming for android ?

[night cloak]

already released

[fringe sky]

But I cant update it yet

[night cloak]

be patient you will get it soon

[fringe sky]

If I d be a support I would tell you the exact time when it releaseing

[night cloak]

It takes time for everyone to get the update

so you have to wait

[rugged atlas]

Update timing?

[robust siren]

I didn’t get the update also

[celest shadow]

It is slowly rolling out for each region, please be patient.

[wet onyx]

In India we can't...we using APK download link....

Like it was given on official Instagram ....

So that's why I'm asking the new version download link...to the admin...
Please

[fringe sky]

Not just spitting some words for be patiebt because somehow it will releaseing soon anyway but just Im corious

[night cloak]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

[night cloak]

be patient

it is out

[robust siren]

I Have a Tournament At 7.00pm ( Bangladeshi Time)
..That's Y I need to update the game & Do some practice

[night cloak]

**Patience ** We cant do anything about that

[sturdy galleon]

I cant update my pubg

Why is that?

[olive isle]

@celest shadow can you tell how much time get 1.3 update release in official website

[celest shadow]

We unfortunately do not have an estimated time at the moment.

What problems are you facing, @sturdy galleon?

[olive isle]

@celest shadow 😭🤬

[sturdy galleon]

I cant update my pubg korean version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @sturdy galleon.

[sturdy galleon]

I cant update my pubg

[night cloak]

jin told it is 8:00 UTC

[fringe sky]

But why there arent any update information for the current time each region If its realeaseing different time zones ????

[sturdy galleon]

True

[obsidian epoch]

What time will the update 1.3 be realised in europe

[sturdy galleon]

Released

[night cloak]

@obsidian epoch It is released tho. Should be available for everyone by 12 pm.

[sturdy galleon]

Not realised

[fringe sky]

Tancent is like a group of childs who are making their own skins because Its seems fun to them

[obsidian epoch]

Cet time or what???

[night cloak]

UTC.

[sturdy galleon]

Its pass 12 pm. Itsalready 4:14pm

[obsidian epoch]

A ok

[night cloak]

It is 7 am.

[sturdy galleon]

Oh

[celest shadow]

You may refer to #news.

[obsidian epoch]

In my country the time is 9 am so i have plenty of time till the update come

[robust siren]

but u guyz can give me the update link right ?

[night cloak]

https://www.pubgmobile.com you will get it there
but it is not available right now

Should be available on website within a few hours.

[fringe sky]

Stop joking around please I already sent some message about the next update or game buggs nothing is happened so youre to one who can do smth about it cause you have the current position for it I guess

[night cloak]

I can’t find the update

[haughty rock]

Can i install pubgm in mobile from the apk file download from gameloop

Is it safe

[night cloak]

use #emulator-support for that

[haughty rock]

As gameloop is the official emulator

[final cloak]

I am using someone else's wifi on my phone then connected my phone with my PC using USB cable then turned on USB tethering. Now I have internet connection at my PC. Now is it safe to play PUBG mobile ? I do not have internet connection in my router. GameLoop helpers told me to ask here

[haughty rock]

@night cloak i want to install game in mobile not emulator but apk file is downloaded from gameloop

[celest shadow]

You are free to use #old to suggest something or report in-game bugs. The community team regularly checks the channel.

[gritty glade]

Crew is back?

[celest shadow]

That is not recommended, @haughty rock. Please download the game from the Google Play Store or through the official website (https://www.pubgmobile.com).

[haughty rock]

Its means gameloop is not safe😂

[fringe sky]

Then u should throw out some people from the team cause nothing happened when I reported some bugs from metro royale I just want to be fixed little bugs whats cause by the map creators who are just copy pasted some of a monument of them maps and get some houses from pochinki and cant even do a map border right ;D

[night cloak]

Is the update on 9:30 pm or am

[haughty rock]

Waooo appreciated your official emulator i think its

Ok fine i will

[forest current]

Why did my brother got the update, but i didnt?

[odd cave]

Has new update fully rolled out?

[jade nest]

I believe #news already has the answer

[night cloak]

It dose not say pm or am

[bronze siren]

Hello i need a help

[jade nest]

Use Google to convert the time into your timezone

[fringe sky]

I didnt get an answer 😂

[odd cave]

When I try to download new version in official website It downloads old version? Any solution?

[celest shadow]

I lack the technical experience to answer your question. You can give it a try on another account first and see if you can play matches with that network connection.

[night cloak]

it is in 24 hour format so you can identify if it in am or pm

[bronze siren]

How do i fix this😰😰

[exotic shell]

Hi friends

[celest shadow]

Please refer to #news for further information. It is 03:00 UTC, use the 24-hour format.

[exotic shell]

We can’t play ruins anymore?

[jade nest]

Update is not yet available on the website, hopefully it will be available till 8:00UTC

[celest shadow]

We just do not recommend you to transfer the APK from your PC to your mobile like that, @haughty rock.

[celest shadow]

You will have to wait until the official website updates the APK file to the latest version.

[exotic shell]

Power of ruins is over friends?

I can’t see it in the map right now

[celest shadow]

Yes, the event is over, @exotic shell.

[forest current]

I cant update yet, but my brother can T-T

[celest shadow]

You can instead play the new event, Hundred Rythms, which is similar to that of the Runic Power, @exotic shell.

[bronze siren]

Hello

[exotic shell]

I played yesterday some rounds, I can’t collect points for my rank right now

[celest shadow]

You will need to update your game to the latest version to correct the newer version error, @bronze siren.

[bronze siren]

My app is upto date

[sick pendant]

How to change server?

[barren garden]

I can't install the lastest version

[celest shadow]

Please be patient and keep checking in your app market for the update. Thank you.

[dreamy aurora]

Please help me stoled my account from phakistans player hassan can u find this guy for me im so far from phakistans im in turkey please find him

[celest shadow]

Where did you update your game from?

[barren garden]

I just uninstall pubg i am reinstalling pubg

[feral forge]

from basic settings.

[celest shadow]

You can change your server from the basic settings, scroll down to the bottom.

[bronze siren]

I am getting this problem from 1 month ago

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dreamy aurora.

[sick pendant]

I already accidentally changed it, is there a way to get everything back?

[celest shadow]

You can download or update to the latest version of PUBG MOBILE, which is version 1.3.0 from your app market, @barren garden.

[celest shadow]

You will need to wait 60 days before you can switch back to your original server.

[civic pivot]

This update sucks very bad

High ping lobby bugs everywhere

[celest shadow]

Please make sure you update your game to version 1.3.0.

[civic pivot]

Menu ui totalllly sckkksss now

[celest shadow]

You are free to edit your message in #old and include your feedback about the new update, @civic pivot.

[bronze siren]

My app is upto date updated

[civic pivot]

Keep it going this way, in this way you will lose more players

[fringe sky]

Piston where can I connect with Tancent ?

[celest shadow]

Can you share a screenshot of the version, and where did you update your game from?

[civic pivot]

Thx a lot pubg

[storm flume]

Hello, @civic pivot!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Through the customer service or you can send an e-mail to them to this address:

▫️ [e-mail]

[night cloak]

What dose notebook do?

[celest shadow]

You have not updated your game to the latest version, please wait for the update to roll out and update your game as soon as possible.

[bronze siren]

But here in Nepal many of us have face this problem

[fringe sky]

Please be honest do you think If I send a letter to then Im ganna get a bot message for reply ???

[celest shadow]

You must wait for the new update, @bronze siren. Once you have updated your game, you should be able to log in again.

[bronze siren]

1 season already miss

[night cloak]

Thanks

😐

[celest shadow]

I can only direct you on how to contact them, other than that, I do not have any say.

[fringe sky]

May I ask u what is this discord server for ?

[celest shadow]

The update rolls out differently for the global English version of PUBG MOBILE and the Korean version, @night cloak.

[dreamy aurora]

Please help me my account was hacked by a Pakistani man. I'm far away please find it for me

[night cloak]

I mean, the global version has not been updated, but it came for the Korean version

[celest shadow]

You may refer to the #735483472432594994 for further information, and as for #questions, we provide community support for PUBG MOBILE. We are not affliated with Tencent Games, and all the helpers you see are volunteers.

[night cloak]

If it had to be the other way around

No update for me

[celest shadow]

Did you read what I sent?

[fringe sky]

And do Tancent games know about the dc server tho?

[celest shadow]

There are more players and more countries for the global version to roll out its update, while the Korean version does not, @night cloak.

It takes time, please be patient.

[severe condor]

@celest shadow how can I get update

[dusky wedge]

Hi there .
I need to download new version 1.3 global .
Any link is there

[celest shadow]

Of course, this Discord server is owned by Tencent Games.

[rapid bramble]

How will I know if the version is updated here?

[celest shadow]

Please contact the customer service in the game for further assistance.

[severe condor]

@vagrant tulip since previous season i am getting problem

[dreamy aurora]

Where i did not see

[celest shadow]

From the login menu, select the Help button and start a conversation with the customer service, @dreamy aurora.

[cedar thorn]

my friend got ban for 10 years cause one of his team mates uses cheat while playing tdm

[valid jewel]

@celest shadow I’m sorry for the ping but this comes up to me when I try to update, should I just wait or is this some type of a problem

[dreamy aurora]

There isnt help button @celest shadow

[celest shadow]

This piece of information may help you understand better, @fringe sky:

Please be advised that the Administrators, Moderators, and Contributors of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. Especially in these trying times, when the support team is short-staffed, you will have to wait patiently. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them.

[rapid bramble]

How do I know?

[river blade]

Guys listen

Pls

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information.

[river blade]

Please listen to me

Someone

[celest shadow]

Where are you from?

[valid jewel]

Egypt

[dusky wedge]

Any one help out global link

[celest shadow]

Only way to find out is to download the application and check the version from the application name. If it does not match the latest version, you can cancel the download and wait for a few more hours until it is updated.

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @dreamy aurora.

[night cloak]

it is updated

[fringe sky]

Yeah thats helped me but If the community has a problem with the game and many youtubers has the same problem with the game why Tancent games didnt noticeing them why do we have to asking for bugfix when their job to be fixed ???

[night cloak]

https://www.pubgmobile.com/en/event/3rdanniversary/ download from this link @rapid bramble

[robust siren]

Its The Latest one?

Hello Mr. Ban sir

[dusky wedge]

@vagrant tulip .
I can't download . Wat is the problem

[celest shadow]

Has this issue occurred before, @valid jewel?

[night cloak]

are you from india?

[valid jewel]

Nope this is the first time

[dusky wedge]

@night cloak
Yes

[night cloak]

Game is banned there
sorry we cant help you

[rapid bramble]

It is 1.2

[celest shadow]

Players are encouraged to report bugs, or share their suggestions and feedback about the game in the #old channel.

The community team would then collect them and forward it to the relevant teams. That is as much information as I have that I can share.

[robust siren]

But Its still 1.2.0

[celest shadow]

Please report it in #old and include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

If you have not, you may want to try restarting your device and see if you can update the game, @valid jewel.

[night cloak]

Exactly

[valid jewel]

I’m sorry what’s a number user id is it like the ingame id?

[night cloak]

@rapid bramble try again after 1 or 2 hours

[fringe sky]

Thank you! It helped me understand your side of view in the situation🙏

[rapid bramble]

Ok

[celest shadow]

Yes, your in-game identification.

[celest shadow]

Thank you for your understanding, we appreciate it.

[valid jewel]

Alright done

[night cloak]

Hello, I want to ask a question about the new event

What is meant by setting a story

[polar marsh]

@spring kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

Thank you. Have you tried restarting your device and updating it from your AppStore?

[valid jewel]

I did try refreshing my device but I sadly have the same error

[night cloak]

yes

[celest shadow]

Noted, thank you. Please try updating again in a few hours and see if it works.

[valid jewel]

Alright, thank you

[velvet idol]

when will link of APK updated on the website

[night cloak]

anyone gameloop hasnot got update yet how to update ??

When will the game update be completed for all countries and all devices

[rough ingot]

Is the update in-game or app store?

[night cloak]

Global version

[storm flume]

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

[deep willow]

my current region in pubg is usa . i am unable to change it back to pakistan due to error i already reported months ago. but thing is .. its unavailable in usa and pakistan also . my questions is when will bonus challenge be back in usa or pakistan ?

[night cloak]

I have to write a mother's story, tell it through pictures and videos

[normal fulcrum]

In Play Store / App Store. Depending upon your device

[rough ingot]

Okay ty

[night cloak]

I cant update my pubgm on Google play

[idle sandal]

Hi i dont have the last update of pubg 💔 🥲

[night cloak]

Me too

[normal fulcrum]

It takes time for update to reach everyone. Please be patient

@idle sandal

[night cloak]

Ok thank you

[idle sandal]

Okay thx ❤️

[night cloak]

Is it possible to use the taptap program instead of the play store?

How do i know uf my account is safe ?

[normal fulcrum]

We don't recommend using unofficial sources to download the game @night cloak

[night cloak]

I understood, thank you

[normal fulcrum]

You're account security is your own responsibility. You can check your account security in your social media account security section

[night cloak]

Umm okay

Whay do you mean ?

[clear spindle]

May I know the source??

[lusty sail]

One message removed from a suspended account.

One message removed from a suspended account.

[modern delta]

Bring runic power back

[night cloak]

My account was hack

😕

[lusty sail]

One message removed from a suspended account.

[night cloak]

Now i can log in normally

But i don't know if my account is safe

[lusty sail]

One message removed from a suspended account.

[night cloak]

+140

[normal fulcrum]

As I said earlier, wait for the update in play store. It takes time for update to reach everyone

[night cloak]

More player 20-40

😂 😂 😂

Tnx ping pubg

[dusky yarrow]

Vikendi permanently going on 7th april or going for only some days?

[night cloak]

I have the new update

[clear spindle]

Just change your login passwords and enable 2FA in your social media accounts, @night cloak.

[night cloak]

For the game

[night cloak]

okay thanks

[lusty sail]

One message removed from a suspended account.

[night cloak]

What is 2fa ?

It's asking 943mb

[clear spindle]

Most likely a few might have updated the game now. Try later and let us know if the issue is there.

A screenshot will be helpful.

[lusty sail]

One message removed from a suspended account.

[clear spindle]

You can google it.

[night cloak]

Okay

[clear spindle]

For the login methods you use.

[night cloak]

Okay

[clear spindle]

The file size may vary from time to time.

[normal fulcrum]

Apk is also available on Official website. Details are available in #news

[night cloak]

For mobile RN8PRO Is it optimal?

Not problem

[normal jackal]

How tf are they doing this?

[night cloak]

account has been logged into new version saying what to do in gameloop

[normal jackal]

I was just on my account

[jade nest]

https://f.gbcass.com/PUBGMOBILE_Global_1.3.0_uawebsite.apk

[fading wigeon]

Im not able to start my pubgm account

[night cloak]

lets do this😁

any solution guys i can't play in gameloop

[night cloak]

after updating the game it should solve

[normal jackal]

Hello????

[olive isle]

Please go to emulator support

[night cloak]

Will you upgrade the servers for the future so that all countries have the right ping?

no it's solving bro

i updated

[night cloak]

My ping 140
Everything 20-40

[normal jackal]

We are updated to the newest version

[night cloak]

i just updated to the latestone

[thick kindle]

hey i cant update my game

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thick kindle. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@thick kindle What's wrong, sweetie?

i just need help in gameloop

[night cloak]

Update not yet released for gameloop

[night cloak]

Is your id compromised

[thick kindle]

i cant update my game:(

[night cloak]

@night cloak Ask in #emulator-support, please.

@night cloak updated bro

@thick kindle What is it showing?

[thick kindle]

i cant play with my friend

cause i am at old version

[normal jackal]

Hello???

[thick kindle]

and i cant update at playstore

[night cloak]

@thick kindle Then update is not on the Play Store?

[thick kindle]

no

[night cloak]

You can update from here https://f.gbcass.com/PUBGMOBILE_Global_1.3.0_uawebsite.apk.

[normal jackal]

How tf are the Indians doing this.

[thick kindle]

okay thx i will try

[normal fulcrum]

@jade nest What link is that?

[night cloak]

@night cloak Wrong channel, sweetie.

[normal jackal]

How are they doing this when we’re on the newest version

[keen nebula]

@normal jackal we've got some skills 😎

[jade nest]

Official website apk link , it's available now

[night cloak]

m showing its updated @night cloak

help me out please i can't play the game

@normal jackal I think I answered you yesterday. They changed the Src number to something much more higher. Please play in a new profile.

Nice

[thick kindle]

i cant doenload it:(

[fading wigeon]

Suggest on this..i did restart and cleared data also

[thick kindle]

download*

[night cloak]

@night cloak Cannot help with emulators sorry.

[thick kindle]

it says error while downloading

[night cloak]

@thick kindle Are you from India?

[thick kindle]

nope

i am malaysia

from

[normal jackal]

It’s unfair they’re still allowed to play. And that PUBG doesn’t do anything about it. People losts their accounts, hard work.

[night cloak]

Can you explain this feature

[thick kindle]

i already have pubg mobile so i need to download it again?

[normal jackal]

you think people seriously wanna make a new account after all the hours of hard work?

[night cloak]

@thick kindle Yes, if you are not on 1.3.0 version.

[thick kindle]

ok so i will uninstall

[night cloak]

You don't have to uninstall.

[thick kindle]

opps

i....

i already uninstall

[sick pendant]

I accidentally changed the server, is it possible with the help of moderators to go back to the European server?

[glossy sable]

PUBG MOBILE 1.3.0 Official APK
https://pubgmobile.live/apk

[night cloak]

you have to wait for the cooldown to end

[thick kindle]

@night cloak yay thx i have the new version now 🙂

[sick pendant]

I really need to get to the European server, on Korean there is a large ping and a long search for a game, they can help me

[thick kindle]

its 60 days

i think

[night cloak]

if you click log out of all device option your account will be logged out of every devices your account is logged into

[fading wigeon]

Is this official?

[glossy sable]

Did you even read the message before asking this?

[sick pendant]

I accidentally changed the server, is it possible with the help of moderators to go back to the European server?

[sick pendant]

I really need to get to the European server, on Korean there is a large ping and a long search for a game, they can help me

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @sick pendant.

[glossy sable]

We can not help you with that.

[mellow mauve]

I am having an issue just after updating on iOS. I’ve restarted the game after it has finished updated and i get into the lobby and it comes up with an envelope but when I open the envelope my game crashes. And I can’t actually get into the game at all.
Device: IPAD 2017 PRO 12.9 inch 2nd gen.

[fading wigeon]

Which message frank bro?

[radiant sierra]

The updated is unavailable on mu Google play?

My*

[past charm]

Hello guys I cannot update my pubg on Google play yet

Please help

[normal fulcrum]

@past charm @radiant sierra You can download the game from the link mentioned in #news

[radiant sierra]

Can i download it by this file?

[normal fulcrum]

Yes

[valid jewel]

: (

[glossy sable]

Reporting, thank you.

What is your device, @valid jewel?

[past charm]

I can't delete pubg now because I play in tournaments there isn now way I will have time to download all my maps and the game as I live in Africa where my wifi is not as good as yall

[valid jewel]

iPhone 11

[potent valve]

So everyone on my friends list has the new update and I haven't gotten it yet is there something I'm missing or is there something else?

[mellow mauve]

I m having issues with my device as it keeps crashing, can anyone help? I’ve described my issue above.

[past charm]

I missing it also

[glossy sable]

Be sure your Apple ID is the same region as the country you are currently in.

[past charm]

Bruh the is 🤢

[mellow mauve]

It is

[past charm]

So now what I can't play?

[smoky summit]

Bannned is 51395915386 hack pls

Bannned is 51395915386 hack pls

[glossy sable]

Stop spamming.

[past charm]

Kick it

[normal fulcrum]

You don't have to delete it. You can download and install it over your current installed game

[blissful drift]

Help me pls

[normal fulcrum]

You can download the app from the link provided in #news

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @blissful drift. Remember to read through #faq before asking questions in the support channels.

[smoky summit]

@glossy sable okey

51395915386 the hack

[mellow mauve]

@glossy sable when you have a moment to assist with my issue, please let me know

[valid jewel]

@glossy sable update : turns out I had my country in Korea which made it unavailable to update. Thank you anyways

[past charm]

This is sad

[glossy sable]

That makes sense. Thank you for the update.

[mellow mauve]

I am having an issue just after updating on iOS. I’ve restarted the game after it has finished updated and i get into the lobby and it comes up with an envelope but when I open the envelope my game crashes. And I can’t actually get into the game at all.
Device: IPAD 2017 PRO 12.9 inch 2nd gen.

[glossy sable]

What do you mean by "crashing"?

[glossy sable]

Report them in-game.