#questions

1 messages · Page 1258 of 1

deep shadow
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My account is also hacked

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and tencent wont help us

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even though we both spent lots of money on the game

dusky yarrow
#

Hey when is the runic power mode ending?@clear spindle

night cloak
#

Hello, PUBG MOBILE, I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5161528280 The name of the account user īŪēĪēīŪ

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
#

Lemme check the patch notes, @dusky yarrow.

woeful moss
#

my account has been hacked, can i get help here?

dusky yarrow
#

Ok bro@clear spindle

hallow gulch
#

Not sure tho...

hallow gulch
dusky yarrow
#

Kk still lets wait for rock to see the latch notes😁

clear spindle
hallow gulch
#

Oh

dusky yarrow
#

Man today is last day🙁🙁

woeful moss
clear spindle
#

:(

dusky yarrow
#

You were very fun to be played runic power mode 🙁🙁

hallow gulch
#

Try again, as only they can help you with account related issues.

dusky yarrow
#

Wong lie it was one of my fav update

woeful moss
hallow gulch
#

Yes.

clear spindle
#

If you have access to the PUBG MOBILE account, they'll be able to help you with it otherwise you need to contact the social media's customer service, @deep shadow.

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Feel free to give your feedbacks in #old, @dusky yarrow.

dusky yarrow
#

When is the new season exactly starting,do you know the date bro?@clear spindle

clear spindle
#

Patch notes will be releasing soon, keep an eye on #news.

woeful moss
clear spindle
#

They'll contact you.

dusky yarrow
#

When I last saw you,you were contributor and now moderator,congo bro

clear spindle
#

Thank you. :3

woeful moss
clear spindle
#

Can you share a screenshot of the conversation with them, if you have? Orelse you need to start a new conversation.

woeful moss
#

my account is so expensive and i did everything to keep the hacker away from my account but he still have the access

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i started new one this morning i hope they can solve my problem

night cloak
clear spindle
#

On that, click on " secure your account " and follow up with Twitter to secure the account, @night cloak and for the other contact the in game customer service and wait for an update.

night cloak
#

mhm thx

rain fog
#

Hi

clear spindle
#

Hello, @rain fog How may we be of assistance?

modern timber
#

Please

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How should i answer please

charred edge
#

Can i get a respond to the above please?

modern timber
#

Why there is no support

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I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @modern timber. Remember to read through #faq before asking questions in the support channels.

jolly forge
#

any news about the new update ?

modern timber
#

Please any support dm or answer here

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I want help please

night cloak
#

@modern timber go ahead, ask

modern timber
#

You arent support

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I prefer talking to support

night cloak
mortal apex
modern timber
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Hi @mortal apex

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How are you?

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Please i want you dm

mortal apex
#

Hello, @modern timber! How can we help you?

modern timber
clear spindle
vital rover
#

oh u meant flag card

timber goblet
#

Why customer service is working that’s bad? I can’t unlink hacked social media for more than a week👍🏻

granite rose
#

Are Korean servers down?

timber goblet
#

Not me. Bruh

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @timber goblet.

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We provide community support only for the global English version of PUBG MOBILE here, @granite rose.

karmic spade
#

Pubg Character Id : 5196025890
Pubg Character Name : TeamSkyCLams
Device : IPhone 11 Pro
Connection Type : Wifi & Sometimes Mobile data
Country : OMAN ( Muscat )
Server : Asia
My Problem : please fix hight ping (ms) always 600-700!!
(I need 40-80 ms
my internet good )

elfin canopy
#

May I have your internet test results along with jitter and latency, @karmic spade?

granite rose
#

Are the global servers down?

timber goblet
elfin canopy
#

No, @granite rose. Did you face any issue?

elfin canopy
karmic spade
elfin canopy
#

Pretty sure you will get good ping in Middle East/Europe according to your region.

karmic spade
#

@elfin canopy 1 month ago was good ms

elfin canopy
#

Most probably your internet connection. We would recommend you to play on server according to your region for better gaming experience.

timber goblet
#

Can anyone answer at least anything?

karmic spade
#

Look 60ms 20 days ago

hallow gulch
abstract mesa
#

My account is hacked can any admin help me?

karmic spade
#

I check my internet speed for speed test my net very good speed

hallow gulch
hallow gulch
hallow gulch
#

You may refer to this.

upbeat trail
#

I want a link for the teams Arrangement participating in the BMGC Championship, the first edition

rain cove
#

Hello Guys

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I need a admin

rough heart
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Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id: 5267586542

The name of the account user : 연۝ودع۝卍

storm flumeBOT
#

Please do not use languages other than English, @rough heart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@rough heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rain cove
#

Somebody?

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I need a admin

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Hello guys

hallow gulch
rain cove
#

Can we talk in dm?

clever drum
#

Hey I want to become Pubg Mobile VIP
How to Apply ?

ripe inlet
#

Sound glitch in power armor

rain cove
hallow gulch
#

State it here please.

hallow gulch
clever drum
hallow gulch
woven bone
#

How do i reset a guest account? i dont like the username and i dont want to spend money on UC just to change the name again.

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i use an iPhone btw

rain cove
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I need some help in account problem

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I cant login to my account

flat chasm
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I misclicked and spent uc when i shouldnt have. Is there any way i can get it back??? I spent like 10 quid on it

hallow gulch
flat chasm
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Argh

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I spent it on the car slot in my profile... thats like 500 uc gone down the drain

rain cove
#

My account get stolem

woven bone
rain cove
#

Stolen*

flat chasm
#

I dont even have a car skin to show

rain cove
#

Anyone can i get help?

flat chasm
#

And lost 500 uc

woven bone
#

oh

flat chasm
#

I dont even have a car skin 💔

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I literally dont even mind the slot being locked again i just want the uc back

woven bone
#

i feel that tbh

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i did somethin similar before

flat chasm
#

Sigh

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Ive never had uc to make such a mistake before

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This was the first time i was saving that much uc

woven bone
#

you can probably request aa refund on UC

flat chasm
#

How..?

woven bone
#

email customer support

flat chasm
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I did email them and requested them to refund the uc + take the car slot back lmao

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Do u know how long itll take for them to respond??

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Whyd u comment op on ur own video?pepelaugh

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Shame PepeLaughers

haughty prism
#

I need help
My account is linked to Google and Facebook
The account is restricted for 10 years. I don't know why or what the thief did. Please help me
The account ID:5329087700
The name of the account usere:ACDm456aa

polar marshBOT
#

@haughty prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
mortal apex
#

Please refer to subpoint 5.4 in #faq, @flat chasm.

flat chasm
#

Ok

rain cove
#

@mortal apex email linked

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My google play account get stolen

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This 2 way

flat chasm
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Uh i emailed them and i got a reply to just contact customer support from in the game (i did that and it wasnt much help)

rain cove
#

@mortal apex

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Can i get some help?

mortal apex
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Unfortunately,you can’t get a refund. The Customer Service,in this case,can’t help you with it, @flat chasm.

flat chasm
#

Hm

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Ok thanks for ur help then

rain cove
#

Can i get back my account somehow or is impossible? @mortal apex

iron raft
#

Hello, PUBG MOPILE. I know that you are very busy due to the large number of the messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOPILE.
The account ID:51381630392
The name of the account user :TigerAhmed6058

polar marshBOT
#

@iron raft:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stray wagon
#

Hello , PUBG MOBILE . I know that you are very busy due to the large number of messages . I had no problem with my account . My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game . I ask you to solve a problem as soon as possible because I am wronged . Thank you , PUBG MOBILE The account id592135097 The name of the account user GÓDBYE

polar marshBOT
#

@stray wagon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal apex
verbal summit
#

Hello, PUBG MOBILE. I know that you are very busy due

to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id
5494405130
The name of the account user
ahmedeisayouni

polar marshBOT
#

@verbal summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hello,I have been banned today for one year (365 days) and there is no ban records.
Please review and help.. my id (5504219686) and username (TC| GiGi)

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

New Update ?

gritty glade
versed ice
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5232902746

The name of the account user خالدĶツ

polar marshBOT
#

@versed ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

manic vessel
#

I Did Not Violat rules please get my acc back i love this game please i swear to god that i did not make any thing thats my Id 5558209011 pleaaaase help!!

smoky mantle
#

Any mod here

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @smoky mantle. Remember to read through #faq before asking questions in the support channels.

#

Please refer to subpoint 2.12 in #faq for further information, @manic vessel.

twilit yew
#

How to claim the outfit?

sick shale
#

@twilit yew It's just an icon, Not reward.

twilit yew
tropic kelp
#

<@&481161015728406538> actually my account has been baned for actual no reason

polar marshBOT
#

@tropic kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale
#

Yes, Maybe but not claimed there, @twilit yew.

#

Where are you from?

smoky mantle
#

India

sick shale
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

smoky mantle
#

Should i use dns ?

#

@sick shale

sick shale
#

Can't answer, Refer to the message above please.

smoky mantle
#

is it a violation of user agreement? Or not

#

@sick shale

#

?

#

Any mod

sick shale
#

We don't recommend usage of VPN/third-party applications. DNS is also not recommended if you're using it to change your location.

smoky mantle
#

Ok thanks

faint carbon
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5390838718 The name of the account user『MX』YOUSEFメ

polar marshBOT
#

@faint carbon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gloomy hamlet
#

what about ?? we spend a lot of money on it then our accounts are simply blocked, thank you PUBG

storm flumeBOT
#

Please refer to subpoint 2.12 in #faq for further information, @gloomy hamlet.

gloomy hamlet
#

i play on Gameloop not at Mobile

sick shale
#

Refer to subpoint 2.12 in #faq and don't repeat questions regarding account suspensions as we are unable to help you in any way.

ionic lance
#

Any update about sesame rp crate achievement?

sick shale
#

No, we are expecting to see an update regarding that in the upcoming patch notes.

night cloak
#

When’s the new metro coming out?

sick shale
#

As it was mentioned earlier, You will be able to complete the achievement in the next update, @ionic lance.

sick shale
night cloak
sick shale
#

Coming very soon, keep an eye on #news. ||probably tomorrow||

night cloak
#

Yes it’s coming tomorrow

jagged viper
#

Hi

#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @jagged viper. Remember to read through #faq before asking questions in the support channels.

jagged viper
#

Why i got no events

#

Why i got no events

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @jagged viper.

jagged viper
#

Ok can i get korea PUBGM support

mortal apex
#

There’s not a PUBGM Korean Support.

jagged viper
#

Uh

#

So i will be without help

mortal apex
#

Unfortunately,we do only provide support for the Global version.

jagged viper
#

Ok thanks

bitter spire
#

Hello why some players had 2 ID ?/

sick shale
#

What do you mean?

hallow gulch
#

They mean some people have their ID's Copied, which would result in showing two profiles when searching one ID.

sick shale
#

That isn't possible. Oh using Numeric ID as username?

hallow gulch
#

Yes.

bitter spire
#

When I search for some players I find 2 ID the first is banned and the other one is not banned?

deft helm
#

I'm using LDplayer emulator and somehow I cant watch this video it keeps going like this, any ideas how to fix it?

sick shale
#

They're using a Numeric ID as username, @bitter spire It's not the same profile.

bitter spire
#

Some players get banned and thy gone to the developers and make two account the first is banned and he unbanned the secondary account

sick shale
deft helm
#

Ah I had some issues with Gameloop but i will try it because this is pretty interesting way to ban cheaters 👍

#

would also be easier to see all kinds of cheats with big screen

storm flumeBOT
slim canopy
#

Why

#

??

bitter spire
#

#rebel they using this thing’s to get back the account I played game with some one he tell me he get banned and some developer can restore he’s account this is whey I’m asking is this possible? If not how he get the account agent?

lofty arrow
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5368730650

The name of the account user : Drfezoo

polar marshBOT
#

@lofty arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bitter spire
#

How can I send some players profiles to in suer they get the accounts back?

slim canopy
#

Why is my account not entered

olive dove
olive dove
slim canopy
#

Where can I contact them

olive dove
slim canopy
#

What do I define the problem

olive dove
slim canopy
#

Oki

astral moth
#

Does #old reply everyone after certain time or they reply only solved cases .

opal ravine
#

until which precise date will we be able to push 'rank tier' for S17 please ?

brave magnet
#

When will we get the new PUBG NEW STATE Game?

olive dove
storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @brave magnet.

olive dove
#

Sure?@brave magnet

olive dove
brave magnet
olive dove
#

@brave magnet
I think you got your answer already. We are not aware of amythimg related to the issue of pubg new state, as we are only provide support for the global english version of pubg mobile.

brave magnet
#

That's talking about the old game.

winged umbra
#

Hello! At what day of the week are we given the regional title? Thanks

brave magnet
#

Nvm

hybrid glen
#

trying to get my old account back and i havent been able to get much help from the in app support

sterile flare
#

Banned 😓😓

polar marshBOT
#

@sterile flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steady vine
#

Can we report racist players on here?

crude crown
#

Any reedam codes

#

My player id 5981259447

feral forge
polar marshBOT
#

@lapis crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral forge
lone raptor
#

When is pubg mobile 1.3 update coming

feral forge
clever wharf
#

When will update will arrive?

tired pulsar
#

Is midasbuy safe to use?

feral forge
night cloak
#

Where can I find the update’s patch note plz?

feral forge
night cloak
#

Thx

short quartz
#

When does the season end?

#

I need to know

#

I know its this month

#

But i need to know what day

#

Tomorrow, Tuesday, Wednesday?

feral forge
short quartz
#

THANK GOD

short quartz
#

😅

feral forge
#

yes:)

loud sierra
#

Hello pubg,I got banned for no reason at all,Your ban reason was about "third party programs" and I didn't use vpn or an cheating program,Even though I play normal and you can check my games that you have recorded and I want to know what did I do to get banned for

polar marshBOT
#

@loud sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

real grail
#

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏The account id 5206290033

‏The name of the account user One1๛『nok』

polar marshBOT
#

@real grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

white grotto
#

Tanks Bro

#

Also what do I do for restrict code error????...I'm an Indian

night cloak
#

Game is banned there

lethal wing
#

Pubgm id 5516308652

night cloak
#

contact customer service

lethal wing
onyx briar
#

when is metro royale chapter 3 coming

night cloak
lethal wing
night cloak
cursive pulsar
#

how does pubg calculate k/d ratio?

jade nest
cursive pulsar
#

if i finish first then it will also count that match?

jade nest
#

Yes all matches played in classic mode will get counted

lilac fulcrum
#

why would you guys change the chicken wtf

#

i gave someone my rare chicken on accident

#

there was no need to change the damn chicken bro

restive sun
#

hello

#

When does the update start?

night cloak
restive sun
#

i need Hellp

night cloak
restive sun
night cloak
#

Contact customer service

restive sun
night cloak
versed helm
#

When 65uc discounted 100rp points will start ? @thin halo

hot gate
#

I have problem with my microphone when open mic my voice very low , but my settings very hight voice ( pubg and phone )

#

?

#

Also when leave my automatic team listen him in lobby

#

Everybody here can help me !

night cloak
coarse wharf
#

Hello, PUBG MOBILE. I know that you are very busy
due to the large number of messages. I had no
problem with my account. My account has been
banned for no reason and I swear to do or use
external materials and that I play clean play and
I make very careful to comply with the terms and
integrity of the game.
lask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id:5693313956
The name of the account user: ALOORDE

polar marshBOT
#

@coarse wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hot gate
distant crest
#

Can some 1 plz sponsor me rename card?

icy lantern
#

How to fix unstable connection of pubg

#

I've 100 Mbps wifi

#

But it says unstable connection

night cloak
#

@icy lantern You can try changing DNS or use your mobile data. 100mbps can be unstable too. Remember bandwidth and stability are different things.

icy lantern
#

Alright let me check.

rugged atlas
#

When will update come?

icy lantern
#

@night cloak which dns provider I choose

rugged atlas
#

@night cloak what?

night cloak
#

@icy lantern You can try various (Google/ONS/CliudFlare) and use the one that fixes your issue.

rugged atlas
#

Pubg said on their fb page that it will out on 7th march

icy lantern
#

Which one u use

#

Hope

night cloak
#

@night cloak Subscriptions are recurring payments. You can’t do recurring on other websites where credit card infos are not saved.

#

@rugged atlas Do you have a screenshot or link to the post?

#

@icy lantern I do not use any.

rugged atlas
#

9 march

night cloak
#

@rugged atlas Could you send me the link?

#

Of the webpage.

rugged atlas
#

@night cloak

stable venture
#

Pls give me some new redeem codes

#

For pubg mobile

night cloak
#

@stable venture Keep an eye on #news and the social media pages to get redeem codes.

shell kindle
#

I hv a question how many is required to get banned while playing with hacker

karmic spade
#

Pubg Character Id : 5196025890
Pubg Character Name : TeamSkyCLams
Device : IPhone 11 Pro
Connection Type : Wifi & Sometimes Mobile data
Country : OMAN ( Muscat )
Server : Asia
My Problem : in lobby 120-161ms and in game 320-600ms
please fix hight ping (ms) always 600-700!!
(I need 40-80 ms
my internet good )

night cloak
#

@karmic spade As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

#

@shell kindle Frequent teaming with cheaters lead to a ban.

shell kindle
shell kindle
night cloak
#

@shell kindle There’s no count. You won’t get banned if you randomly get matched with a cheater but you will if you play with them repeatedly.

polar marshBOT
#

@tranquil iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

onyx briar
#

when is metro royale chap 3 coming

upbeat trail
#

good morning

#

I want to communicate with support, who is responsible?

night cloak
#

State your issue

upbeat trail
#

I want to know why my country is not entitled to participate in the PMCO and other official tournaments

night cloak
#

Which country?

upbeat trail
#

Syria

opaque crag
#

My account was blocked by mistake, knowing that the game policy did not differ and I was an honest player since the beginning of the game. Please review my account.
ID : 5259152686

polar marshBOT
#

@opaque crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

upbeat trail
silent junco
#

Why i dont have wehbook permission

#

Please help for solve this

upbeat trail
# night cloak Which country?

If you do not have an answer, tell me who I am contacting with or give the list of countries that have been banned by PUBG Mobile

potent plank
#

Hello, where are the events?? They're hidden today why???

vagrant forum
#

Have you tried reopening the game, @potent plank?

potent plank
#

@vagrant forum yes i tried

mellow tide
#

Which map is best for rank pushing

night cloak
clear spindle
jade nest
polar marshBOT
#

@languid trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strong portal
cursive oxide
#

is nsfw profile picture allowed in pubg mobile? Cause I found some people use nsfw and haven't been suspended.

clear spindle
#

Can you DM me their IDs', @cursive oxide ?

clear spindle
left drum
#

can anyone send how rank fall system works in each season?

jade nest
young hinge
#

Whenever I start match it always show me higher ping notification but when I enter the match then I get 40ms ....then why I m getting that message which show u have higher ping but I don't have ..if possible please help me

jade nest
#

Ignore that message, that's just system thing to keep you aware of your internet quality.

young hinge
#

Ok

uneven pumice
#

@distant escarp

distant escarp
uneven pumice
#

@distant escarp can we come in dm?

upbeat trail
#

@distant escarp Hello. I want to know why my country (Syria) is not allowed to participate in the PMCO championship and the rest of the other tournaments. Please respond as soon as possible.

olive dove
#

@upbeat trail some countries are not registered for political reasons such as Syria and Iran.

hard patio
#

pubg Mobile account stolen help

#

Help me plz

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @hard patio.

sick hull
#

They take soo long to reply back

#

They took 5 days to respond back to me

#

They are finally doing something

night cloak
#

Are the servers down?

olive dove
night cloak
olive dove
#

My game client is open right now.

night cloak
#

Oh

#

It’s not opening for me

#

Server did not respond

olive dove
#

Check your internet connection, the game works fine for me.

night cloak
#

Suddenly it’s not working with my WIFI

#

Cellular data it works fine

distant escarp
olive dove
#

March 17th.

winter acorn
#

I cant enter metro royal since more than a month.. here moderators told me due to bugged black envelope i claim it did happen. Giving me invatitation problem after i played for a long time. Metro is started back again and still i cant enter. can anyone help me ?
Samsuns s9
Mobil data
Turkey
ID: 5345761831 (even texted on bugs but no reply)

olive dove
#

@winter acorn wait for the new update, your issue might get resolved. New metro chapter starts march 9th.

winter acorn
feral forge
#

7days.

opaque plume
#

I've been served 10 years. Is there a solution?

polar marshBOT
#

@opaque plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fickle lily
#

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏The account id5333307472

‏The name of the account userسنفور'26'

storm flumeBOT
#

Please do not use languages other than English, @fickle lily. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@fickle lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lone haven
#

Hello am facing a problem which I can’t login my account

night cloak
#

Contact customer service and make sure your social media accounts are not safe

lone haven
#

So is my account hacked

night cloak
#

Yes
it happen when someone logs in to your account and change the src version So you have to contact customer service and wait for the next upddate

jade nest
night cloak
#

Check the login activity of your social media and log out from suspicious devices

lone haven
#

Okey

night cloak
#

Listen. I’ve been trying to message customer service the past hour!!!! Of my time because pubg for the past couple of months has been auto adjusting my sensitivity and my recoil as a consequence is bad I play iPad Pro 12.9 (90fps) my recoil was insane until pubg auto adjusted it why..... I WANT ANSWERS

jade nest
#

Report the issue in #old with id,device, country,wifi/data

upbeat trail
olive dove
stark plank
#

@jade nest Will the matchmaking problem in random matches be resolved? I am ace 8 silver star. Low ranking people coming?

jade nest
#

You can provide your feedback regarding that in #old @stark plank

upbeat trail
olive dove
storm flumeBOT
#

Please do not use languages other than English, @upbeat trail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

olive dove
#

Got it, @upbeat trail .
Will check with admins if there is any way and i will let you know.

brittle gazelle
#

Hello!

upbeat trail
olive dove
upbeat trail
upbeat trail
night cloak
#

i got banned because of hack but i won't use the hack any more how can i get unbd=anned

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive dove
tired fractal
#

md, i got banned until 2031 so does it mean my account will be unbanned in 2031?

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable
#

Yes, @tired fractal.

tired fractal
#

nice :)

high bear
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5542044175
The name of the account user

polar marshBOT
#

@high bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marsh sage
#

I need a help. If I search pro in friend search bar, then first I see a tier again after restarting the tier change, the more I restart the more the tier increases, and if I go to tier view then statistics then again tier overview the game freezes. How is it even possible?

high hedge
#

any update on this? next season

peak snow
#

any indian mod or supporter please

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @peak snow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

shy niche
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5680060772The name of the account user

polar marshBOT
#

@shy niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal jolt
#

Hello!

#

I have a simple question.

night cloak
#

you can ask

mortal jolt
#

When does next season start?

night cloak
#

March 17th.

mortal jolt
#

Mk.

stray sail
#

It's like 15 minutes ago I get almost 2m on metro
Then I go relog
But I can't get into metro mode lobby again on this account

I already try on my another account and I can get to the metro lobby
But I can't on this account
Can somebody help me?

stark plank
#

@olive dove There is a group of 14,986 members selling software and UC on the Telegram app. I want to report.

night cloak
#

Tommorow Pubg apk 1.3 will get immediately uploaded at (UTC) +0 or take some time

sick shale
peak snow
#

its says after 21 days please help me to unlink because my acount is hackerd but its now but hacker link there twitter please help me to unlink tiwtter
@lime juniper
PLEase

night cloak
sick shale
stark plank
peak snow
#

and its cant unlink its says

#

21 days long enough like this something

sick shale
#

Yes, It should be linked for 21 days or longer.

peak snow
#

but i need unlink now

#

please help me

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @peak snow.

olive dove
proper marsh
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 51281682174

The name of the account user Eltopmedo

polar marshBOT
#

@proper marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stone talon
#

My account is hacked by someone and now has changed something in files on logging in i get account logged in with a newer version of game.

stark plank
sick shale
stone talon
#

They are telling me to wait for 60days

sick shale
#

You have to wait then, we can't help you as we are not affiliated with the customer support in-game.

night cloak
storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

limber tangle
#

Hii
it's my request that over clan leader got banned and we want you to remove him and make co-leader to leader

latent tusk
#

My account has been banned by mistake Please help me
ID: 6675332535 ​​
Account name: SNP¤ALOSH

polar marshBOT
#

@latent tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

limber tangle
#

His account was hacked

night cloak
#

@limber tangle It does not matter if their account was compromised or not. The current leader is the leader.

shell kindle
#

When will ranked arena 3 come backN

limber tangle
#

But he is not operating because his account is banned for 10 years

shell kindle
sick shale
sick shale
#

You can't do anything about that, either waiting for the leader to be unbanned or create a new clan.

tawny garden
#

I cant open my mic in game can some one help me?

#

My device is iphone xs

shut venture
#

Hey please a have a problem to log in " error 2123 " ! Anyone had the same problem ! Any solution

marsh sage
#

I need a help. If I search pro in friend search bar, then first I see a tier again after restarting the tier change, the more I restart the more the tier increases, and if I go to tier view then statistics then again tier overview the game freezes. How is it even possible?

olive nexus
#

Hi

hallow gulch
hallow gulch
olive nexus
#

Hello, I just bought a new device. However, I cannot login to the game. It says updating download list and does not move.

#

Please help me

hallow gulch
olive nexus
#

I tried but it didn't

#

@hallow gulch

hallow gulch
olive nexus
#

Yes

#

I tried

hallow gulch
#

If you haven't tried the 1.1.1.1/1.0.0.1 specifically, then i recommend you try that.

worthy lava
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 6675332535
The name of the account user:SNP¤ALOSH

polar marshBOT
#

@worthy lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hallow gulch
#

It could take some time for the files to download, give it some time before leaving entirely.

olive nexus
#

How can I do it @hallow gulch

hallow gulch
#

Refer to subpoint 4.5 in #faq, for an explanation on how you can change it.

tepid fulcrum
#

Hello, PUBG MOBILE. I Know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE.
THE account id 5556149327
The name of the account user RMF๛عقرب

storm flumeBOT
#

Please do not use languages other than English, @tepid fulcrum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@tepid fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive nexus
#

Thank you. <3 @hallow gulch

hallow gulch
#

Set the first Dns to 1.1.1.1, and the second to 1.0.0.1 @olive nexus

hallow gulch
olive nexus
#

not working

#

@hallow gulch

hallow gulch
#

Did it give you an error, or is it just loading ?

olive nexus
#

Just loading

hallow gulch
#

Restart your device and if it didn't work still, reinstall the game. I don't see why it shouldn't work with all the given solutions.

tight parcel
#

Oki

olive nexus
#

I tried them all but the same thing happens @hallow gulch

hallow gulch
#

Give it some time, it could take up to minutes for the files to register.

olive nexus
#

Ok ı m waiting

storm flumeBOT
#

Hello, @tight parcel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

shut venture
#

@hallow gulch Morocco

lusty rock
#

Unlink my email address from my account ID5277340873

tight parcel
#

Cheater acc and clan

hallow gulch
shut venture
#

@hallow gulch i want to unlike my email accout from my pubg account

#

And what is error 2123 ?@hallow gulch

hallow gulch
hallow gulch
mortal apex
steel forge
#

Hay I got a giant problem

hallow gulch
steel forge
#

I cannot open the death body boxes

#

Theres Not Even the button to open them

fathom crag
#

@hallow gulch Hello I am in a big problem
I bought uc from someone in Algeria because we do not have a payment system, but I was surprised by my banned account after my account came back when I bought uc left 0

steel forge
#

@hallow gulch

#

You saw my message?

night cloak
shut venture
#

@hallow gulch but what is error 2123

steel forge
#

@night cloak Ay hope

#

Can you answer my question pls

night cloak
#

@steel forge Could you create a screen recording video?

steel forge
#

Öh yes

#

Wait I join a round kill someone and then I show you

night cloak
#

Remember you cannot open crates of teammates got killed by another teammate.

celest shadow
hallow gulch
#

If they choose to lock their crate, you'll no longer be able to loot it.

fathom crag
#

id : 5296707886

hallow gulch
celest shadow
fathom crag
celest shadow
#

We are unable to check that for you here. Please contact the customer service in the game for further assistance in this regard.

shut venture
#

@hallow gulch the problem is i can open an other account with gmail without that error2123 but with my email i have the same error every time during this 2 days

nova birch
#

Hello, PUBG MOBILE. I know you are so busy with so much messages. I have no problem with my account. My account has been banned for no reason and I swear to use or use external materials and that I play fair play and take great care to comply with the terms and fairness of the game.

I ask you to solve a problem as quickly as possible because I am wronged. Thank you, PUBG MOBILE

Account ID 5849692815

The username of the account is mamdohosama11

polar marshBOT
#

@nova birch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fathom crag
#

i cant contact hem

steel forge
#

@night cloak

night cloak
#

@steel forge Can you show a screenshot of your control layout?

hallow gulch
# fathom crag i cant contact hem

Start a new conversation via the customer support option, which can be found in either your login page or through your basic settings.

hallow gulch
lost crag
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5468361621

The name of the account user 《SNP》GLYADOR

polar marshBOT
#

@lost crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steel forge
#

@night cloak

shut venture
#

@hallow gulch thanks i will try again

night cloak
#

@steel forge For some client sided error, the looting icon is not showing up. Could you try repairing the client and then open the game?

wintry loom
vast gyro
#

@polar marsh Hey . Hello there . I cannot login to my account. The error shown to me is “Logged in from a new version with this account. It is no longer possible to log in from older versions. Please update the game to the latest version “I'm getting an error like this. After doing some research on the internet, I saw that they said there was a "version ban". Any program I am. I did not use it. My account is a 4-year account. It is an account where I spend both labor and a lot of money. I request that this problem be fixed. Please deal with this problem. Character Nick
(ID) 5269592908

latent gorge
#

Does anyone know how to fix it when ur having 70 ping and then ur game just starts to lag and couple seconds later ur game crashes

#

i dont know how to fix it and its getting annoying

fathom crag
#

please how much time to reply me customer in game

clear spindle
#

What seems to be the issue, @wintry loom ??

latent gorge
#

Rock did u see my message

clear spindle
#

@vast gyro you may contact the in game customer service.

vast gyro
#

@clear spindle I can not enter the game

clear spindle
#

@vast gyro You can contact them from the login page.

latent gorge
#

Okay

clear spindle
vast gyro
#

@clear spindle I'm playing on the computer. When I try to communicate, the artificial intelligence tells me to play on the phone. Ridiculous

#

@clear spindle I am not the only one who has this problem. I did research and found that about 500,000 people had this problem. An article about this problem between 400k and 500k has been published on the Internet. There is no solution anywhere !!

devout bluff
#

Hello team. My Facebook and Google Play accounts were hacked and my mobile account was opened. Now I can't play my gaming center and I've been threatened by a hacker and I have proof of that so pleads can help me get my account back because I've spent over $ 5000 on that and this is my ID 5415266069 Thank you

haughty cove
#

Hello.PUBGMOBILE. I know that are you very busy due to the large number of messages.I had no problem with my account.my account has been banned for no reason and I swearswear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to a solve a porblem as soon as bossible because I am wronged. thank you.
PUBGMOBILE
the account id5675628443
the name of the account user Mohamed6028

polar marshBOT
#

@haughty cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
#

Do you play on both mobile and emulator, @vast gyro ??

vast gyro
#

@clear spindle yes

#

i just want to play emulator @clear spindle

clear spindle
#

Please contact the customer service of both in game and social media's, @devout bluff.

clear spindle
vast gyro
#

I try everyhing @clear spindle

#

if you can get it in a private room. I can broadcast and show you the problem @clear spindle

clear spindle
#

A new update will be releasing on March 9 (UTC +0), it should fix the problem.

zenith sable
#

There is a person who has logged into a PUBG account linked to a new link that I want to remove, as soon as possible

vast gyro
#

I wrote to every official. I could not get an answer . Officials in Korea told me to write to the authorities of my country. The officials of my own country did not respond to me and were not interested
@clear spindle

clear spindle
#

Is that on Korean version of the game??

#

@zenith sable you may contact the in game customers service.

vast gyro
normal geyser
#

Hello I accidentally changed my count in the game by wrong and cannot return to my country before 180days, could you help me
Id 5669692086

clear spindle
zenith sable
#

can take me arbic link

clear spindle
vast gyro
#

When I wrote the problem on this site, they told me to write to the authorities in my country. It was the Korean authorities who said this. But the authorities in my own country do not solve the problems.
@clear spindle

barren nimbus
#

Hi

clear spindle
#

You can join the MENA server for that, link can be found in #735483472432594994 sub point 3.1 @zenith sable.

barren nimbus
#

Respected company, my account has been banned, and I did not choose any law or do anything that harms the ethics of playing. I was banned by mistake. This is a picture of my account.

polar marshBOT
#

@barren nimbus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
#

A new update will be releasing on March 9 (UTC +0), it should fix the problem.
@vast gyro.

vast gyro
#

I cannot communicate in-game. the bot is constantly asking for something. I answer. He advises me to play on the phone. Damn I don't wanna play on the phone
@clear spindle

#

I am waiting for the update to come tomorrow.

clear spindle
night cloak
#

I want someone to help me

#

I have installed jailbًreak and I removed it
Does it get me banned

clear spindle
#

No.

night cloak
#

Ok thanks

clear spindle
#

You're welcome!

hearty tinsel
#

I change my server every season so it won't work and my issue is I can't match with other people it just keep loading after I tried my emulator today and switch it back to phone and only solo squad work

hallow mist
#

We do not like to play PUBG with strange hacks, and how to play clean games with us are outside the rules of the game and there is no ban

surreal turtle
#

Anything about Crew coming back?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @surreal turtle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

cedar scarab
#

Hello. I want to unlink the email account. How do I cancel the connection?

clear spindle
#

Feedbacks to #old, @hallow mist.

surreal turtle
#

I'm asking new information

#

Anything about crew in this update

cedar scarab
#

Hello, I want to cancel the linking of the e-mail account How do I cancel the link Please I want to cancel the link because my account has been hacked Please help

clear spindle
#

No information other than that, @surreal turtle.

clear spindle
#

You're welcome!

#

Contact the in game customer service, @cedar scarab.

cedar scarab
#

Where!

clear spindle
#

From in-game settings.

cedar scarab
#

It doesn’t work

#

Please help me

clear spindle
#

Only they could help you with the account related issue.

cedar scarab
#

Do u know how I do it!

hallow mist
cedar scarab
#

Help me PUBG

hallow mist
#

We do not like to play PUBG with strange hacks, and how to play clean games with us are outside the rules of the game and there is no ban

storm flumeBOT
#

Hello, @hallow mist!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

cedar scarab
#

Hello

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @cedar scarab.

cedar scarab
#

I spent 3000 dollars on This game

#

So please help me with my problem

#

I just want to unlink the email

#

I try in the customer service but nothing work

clear spindle
#

We Discord staffs' cannot help you with the account related issues, please contact the in game customer service from the setting.

devout bluff
#

Hello team. My Facebook and Google Play accounts were hacked and my mobile account was opened. Now I can't play my gaming center and I've been threatened by a hacker and I have proof of that so pleads can help me get my account back because I've spent over $ 5000 on that and this is my ID 5415266069 Thank you

polar marshBOT
#

@devout bluff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @devout bluff.

polar marshBOT
#

@elder plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
#

@pine drift ??

kindred salmon
#

I want to open my account from the band. I am playing from the date of 2017, please 💔😩

polar marshBOT
#

@kindred salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Use of unauthorized third-party software or methods, @exotic moss, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

white lava
#

Hello, my account was banned for the second time during 2021, the first was on 1-8-2021 and the second item was on 3-5-2021, and I do not know what the reason for the band was because I did not make any purchase during this period with it being clear that my account had a transaction Purchase detected and did not make a purchase during the date written above.

my account

I'm彡CHILL
569464384

polar marshBOT
#

@white lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

iron solar
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG 5111871815 MOBILE

The account id

The name of the account user

polar marshBOT
#

@iron solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hi

#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
#

I play on iPhone xs I connect Bluetooth headset when I open game mic my internal mic work with headset mic my friends in game hear my fingers on screen and that is annoying how to fix that ?

silk nimbus
#

Hello team... My Facebook account banned and now i can't access to my pubg account my ID 5241904610

celest shadow
hollow hedge
#

what about an insta story on the user social media public account?

night cloak
#

@hollow hedge Depends on the information. Feel free to send a DM with a screenshot.

brisk gulch
#

@celest shadow Help

hollow hedge
celest shadow
#

Hello, @brisk gulch. You should contact your Internet service provider to resolve the issue.

restive river
#

my account was hacked can anybody help me?

arctic stump
#

Hey, it's kinda stupid to ask, but, can we buy those premium scraps to unlock special character outfits?( Like sara, or Andy)

#

The pink ones

night cloak
#

hello
my friends account has been hacked his account was on
apple id & google play
& phone number & email
his email & phone number was hacked if you want proof he has old vedios & paychecks for uc buying operations is there anything to help us with for retrieving the account

arctic stump
#

Nope, not those, @stiff hare . After unlocking the characters, the scraps that are needed for the mythic outfits ( in case of Carlo and Andy)

restive river
#

My facebook account was permanently eliminated, i cant get it back, and the hacker has my pubg account, i have my ID and my old nickname before this guy changed it, and i have a photo of this guy using my account with my same ID, what can i do ?

night cloak
#

Anybody please give me the pubg mobile apk link

arctic stump
#

Ow yes, the shards @stiff hare

#

How do I get those btw, I don't see them in shop

restive river
#

this is my old account

#

this is the hacker using my account

night cloak
#

Please give me pubg mobile apk link

celest shadow
#

You should contact the in-game customer service and the customer support of your social media account in question for further assistance, @restive river:

▫️ https://www.facebook.com/help

celest shadow
silk nimbus
night cloak
#

@celest shadow I need apk file

celest shadow
neon compass
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5146854582 The name of the account ÈSTKNAN user

polar marshBOT
#

@neon compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@celest shadow website was block in my country

celest shadow
#

Please inform him to contact the customer service in the game, @night cloak.

celest shadow
# night cloak <@149350774554624000> website was block in my country

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

night cloak
storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @silk nimbus.

restive river
#

I guess i definitely lost my account

celest shadow
#

Otherwise, you should contact the customer service via the Help button on the login menu of the game for further assistance as well, @restive river.

west horizon
#

I have a PUBG MOBILE account. I buy uc and buy the company's products since the game was released. I owned this account, my visa was stolen, and the thief took back the money. As a result, my account was classified for 3 months. Are there solutions?

polar marshBOT
#

@west horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lofty swallow
#

Hello guys

#

I contacted the pubg mobile support and they said

#

Please include a screenshot of the oldest payment receipt and payment receipt for the transaction made 3 months ago.

#

I dont know how to send screenshot

#

I Don have any option to send screenshot to the support

sick shale
#

@lofty swallow Try exiting the conversation and open it again

lofty swallow
#

I have done it like 10 time and also restarted the game

sick shale
#

Upload the screenshots on Imgur then and send it as link.

#

Stop interrupting

lofty swallow
#

WTF now its not letting me text

sick shale
#

Check your internet connection and restart the game.

lofty swallow
rocky viper
#

My account was hacked and I reported it. But now it got banned. What should I do?

polar marshBOT
#

@rocky viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@lime zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@sick shale Hi, I have a problem after the new update!

#

@celest shadow Hi, I have a problem after the new update!

celest shadow
#

Where did you download the game, @night cloak?

night cloak
#

@celest shadow in the goggle play

vague girder
#

how to fix tdm glitch ?

dense basalt
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5182678411
The name of the account user الـ؏طوي

storm flumeBOT
#

Please do not use languages other than English, @dense basalt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@dense basalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@celest shadow I downloaded it from Goggle play.

celest shadow
#

You will have to wait for the new update tomorrow in order to fix this issue, @night cloak. All you need to do is update your game from the Google Play Store.

Another reason why this issue pops up is that your account has been accessed by another person that uses a modified version of the game. You may want to check if someone else has access to your PUBG MOBILE account.

deep shadow
#

I got hacked. The only access I have to my account is my email. The problem is that the hacker is using a new version of the game, so I can't get in through my email. I contacted in game customer support about this. I've spent lots of money and got conqueror this season. Is there anything else I can do at the moment?

night cloak
#

@celest shadow Yes, there is someone who has access to my game, but I cannot deny him access and I want you to help me with this problem.

marsh ridge
#

Hello, my sister is playing pubg mobile and we need help. Some update came for pubg and she was logging in with twitter account, it was saved (remembered pw and user so she doesnt need to write it everytime) so it automatically logged in without logging in twitter then in pubg. Now she cant log into pubg account, cuz she thinks twitter deleted her twitter account (i think twitter deleted her tw acc cuz she was inactive and only using it for login) and she cant remember her pw and user. Any help?

night cloak
#

@celest shadow I updated the game a while ago in order to fix this bug, but I was unable to access my game

deep shadow
celest shadow
civic moat
#

@celest shadow could you please tell me if we can do RP missions on 16th march or is 15th the last day?

celest shadow
winged nexus
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id:5265835557
The name of the account user:OmarrHamada22

polar marshBOT
#

@winged nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@celest shadow Ok thank you!

marsh ridge
#

@celest shadow any help or advice on my case? I would appreciate it.

celest shadow
civic moat
#

Can we do RP MISSIONS TO INCREASE levels ON 16th of march

scenic warren
#

Hello there's someone that took my id and made an fake account and putted a pongrafy photo and wrote my id instead of the his name
So everyone that search my id to find me he sees this photo instead we need away to ba
d this account
I have contacted you about 3 days ago and still nothing happened and this is really killing the fun of this game and I have been playing this game for more than 2 years and I believe this problem may let me leave the game for good

eager valve
#

Will karakin come tomorrow?

celest shadow
indigo scarab
#

Hi,
i have problems logging into my pubgm account, it says my "account has been logged in with a newer version of the game, and can no longer log in with another version".
Can somebody explain, i would appreciate.
i can send a screenshot if needed

celest shadow
civic moat
celest shadow
celest shadow
scenic warren
#

@celest shadow how long will take its very clear that the account have to be banded

celest shadow
scenic warren
#

Thank you sorry for keep reapting but I'm worried about the account if it will be ba*ded or not

night cloak
#

hi want to promote my Pubg trounament ? how can i do that ?

celest shadow
# indigo scarab Hi, i have problems logging into my pubgm account, it says my "account has been ...

Hi there! This usually happens when someone has accessed your account with a modified version of the game. We recommend updating your game through your app market tomorrow as version 1.3.0 will be released on March 9.

This should correct the newer version error. While we are at this topic, I suggest that you have a look into your e-mails and check if any of your social media accounts have been compromised. You may want to secure them and log out any unknown or unrecognised devices.

indigo scarab
celest shadow
celest shadow
night cloak
#

@celest shadow hello ,once above query finish please also try respond mine also 🙂

celest shadow
night cloak
#

oh thank you but i can put my discord link for paid tournament ?

#

coz they need to register there

celest shadow
#

Unfortunately, we do not allow members to include a Discord invite link. You can instead include a note at the end of your tournament advertisement, to send you a direct message for the invite link to your Discord server.

night cloak
#

ohh okiee thank you , i understand your limitation , very nice admin 😄

celest shadow
#

Thank you for your understanding, we wish you best!

civic moat
#

What are the updates on pubg for indian players?

indigo scarab
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @civic moat:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

unkempt estuary
#

Pubg keeps crashing when I try to open it

mortal apex
gritty glade
#

So it's confirmed that we will still not getting old RP System in S18?
Means Previous ELITE Crates ( worth 200 rp point)
?

hallow gulch
#

Doesn't seem like it, for now at least.

marsh jackal
#

Hey i changed my pubg mobile server accidentally asia - krjp plz help me to fix it as soon as possible @polar marsh

fallow mason
#

@marsh jackal You can't change. You have to wait 60 days ;-;

lost orbit
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account ID 5987392389

The name of the account User Ãñã Mahmoud

polar marshBOT
#

@lost orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fiery fable
#

Hi there , I have completed the judgment time challenge - the monthly challenge - for review cheaters and i couldn’t get it - when I press collect button nothing happen? Please guys help me ? @polar marsh

lilac sapphire
deep willow
#

When will bonus challenge be back in pubg ? it was the only way to earn UC and buy cool stuffs without spending any money :/

sick shale
unkempt estuary
#

When is metro royale reseting?

night cloak
#

Hello

warm mural
#

Hello everyone. I have a problem, I lost my account, it was linked to Facebook. Facebook was deleted, and there is no more access to the account, I changed the device (the device on which the game was played with the account simply burned out), but I have a couple of screenshots of the previous account, ID and nickname. If required, I am ready to provide passport details or some other documents confirming my identity. Maybe someone came across a similar problem, tell me what to do, very grateful for your attention.

night cloak
#

Can someone tell me when is the 1.3 update rolling out?

#

By that I mean the timings

gritty glade
stable imp
#

Please I need help

robust inlet
mortal apex
stable imp
#

Someone stoled my account and he linked email 😭

robust inlet
#

Omg

stable imp
#

No support

night cloak
robust inlet
stable imp
#

I opened game from his mobile

#

And he reopen again and linked the email

robust inlet
#

ohhhh

night cloak
dapper saddle
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id: 5108371186
The name of the account user
『2TS』๛KARAM

Data: 2020-10-12

polar marshBOT
#

@dapper saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

I mean like play games or stuff?

stable imp
night cloak
stable imp
#

I do

#

But he open game while I am playing

night cloak
#

Why don’t you go back to that person and unlink your acc from his Phone?

stable imp
#

He blocked me

#

And he saying not him

night cloak
#

🤔

stable imp
#

What I have to do in the moment

night cloak
#

Idk kinda sad bro

#

Maybe try something else or maybe search on YouTube how to get your acc back?

#

~_~

#

Hope ya get your back! ✌🏼

fiery fable
#

Hi there , I have completed the judgment time challenge - the monthly challenge - for review cheaters and i couldn’t get it - when I press collect button nothing happen? Please guys help me ? @polar marsh

obsidian epoch
#

When update 1.3 will be released

night cloak
#

@obsidian epoch march 9

obsidian epoch
#

Ahhh tomorrow so??

night cloak
#

Yep

obsidian epoch
#

Ok thx for responding

night cloak
#

You welcome 😊

lone haven
#

Does anyone know what is this

versed sonnet
#

@lone haven wait until the next update. You‘re lucky, the next update is tomorrow!

lone haven
#

@versed sonnet oh ok thanks for responding😁

versed sonnet
#

You’re welcome! 🙃

acoustic spruce
#

Buenas tardes alguien me ayuda en un caso que tengo y no se que hacer

versed sonnet
acoustic spruce
#

They hacked my twitter account and they want to steal my game account, how do I delete twitter without access to it

lime juniper
#

The judges are going through the entries and the winners will be announced in-game soon.

feral forge
acoustic spruce
exotic grotto
#

So you can essentially take other peoples expensive accounts just by hacking their socials. thats crazy

#

I still play for free and I still do not intend to do that. Thats a cheap move 😦

feral forge
stuck anchor
acoustic spruce
gray shale
#

I have to report youtube channel..where should I do it??

feral forge
feral forge
ember folio
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id:5705720673 The name of the account user:2丨عبود

storm flumeBOT
#

Please do not use languages other than English, @ember folio. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@ember folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trim willow
#

I did not cheat, I was banned for 10 years. What can I do?

polar marshBOT
#

@trim willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

snow snow
#

How can I install beta pubg version

sick shale
#

@snow snow There is no beta right now

hazy lichen
#

Hello, why has not been answered? I have been waiting for more than ten days. What do I have to do? Hello soldier,

Thank you for submitting the required details. Absher, our team will now start the verification process to solve this problem after all data has been confirmed

This process usually takes less than 10 days.

full ridge
#

When will Update 1.3 be released

sick shale
night dove
#

How can I connect in the new version?

hallow gulch
# night dove

Wait for the upcoming update, if you wish to know more about this please do contact customer support.

glass pewter
#

If I have linked two different social platforms (facebook and twitter) to my pubgm account and i can only unlink of only one of them (twitter).
How can I unlink my facebook account and only keep the twitter account linked to my account?

feral forge
#

you mean unlink? @glass pewter

glass pewter
#

Yep

#

Message edited:)

feral forge
# glass pewter Yep

through basic settings. up there you will see unlinking account, then you can choose a platform that you want to unlink.

glass pewter
#

I can't unlink facebook tho that's the problem

olive dove
glass pewter
hazy lichen
#

Hello, why has not been answered? I have been waiting for more than ten days. What do I have to do? Hello soldier,

Thank you for submitting the required details. Absher, our team will now start the verification process to solve this problem after all data has been confirmed

This process usually takes less than 10 days.

olive dove
# glass pewter

that means you are logged in with FB, log out from your account and log in again with twitter so you can unlink facebook.

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @hazy lichen.

glass pewter
#

That's all I needed thank you

olive dove
#

you are welcome.

glass pewter
#

It's always the stupid stuff facepalmpubgm

rigid badge
#

Where can I find custom bundles?

hazy lichen
rigid badge
#

I remember seeing multiple one-time purchasable and customizable offers ingame.

#

Like you could buy the UC and choose 3 extra items

olive dove
nocturne quail
#

My account was hacked and they changed all of my Twitter information, so I have no way to change my password on Twitter to access my account - every time I try to log in with Apple ID it tells me this

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @nocturne quail.

onyx plover
#

Have a PUBG new update ?! or what cuz When invited my friend writing you don't have a last version .

olive dove
onyx plover
sick shale
onyx plover
onyx plover
#

Then In Germany gonna at 1:30 Am true?

sick shale
#

Starting from 1:00 I think, Use Google for that.

thin thistle
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5247094144
The name of the account user 『REK』SAITO๛

polar marshBOT
#

@thin thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lilac sapphire
#

why your not banning the cheaters? you can also support us on youtube to get rid of cheaters

hallow gulch
night cloak
#

hi

#

pls i need help

#

this is my id : 5190486622

#

i dont want to see this again pleasr

celest shadow
#

You can disable the Gameplay Management System in your game settings, @night cloak.

night cloak
#

They said until 30 mars or something

#

i dont have time for that

#

when im inside a scrim they kick me out

celest shadow
#

We are unfortunately unable to assist you with this since this system is implemented to prevent players in your region from playing the game for hours at a sitting, @night cloak. For further assistance, you may contact the customer service in the game.

high hedge
#

Anyone know about open sesame achievement 200 rp points crate coming back or not ?

night cloak
#

i play for 24/24 hours

#

please where can i

#

talk to them

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @night cloak.

night cloak
#

becouse i disabled that in the setting by accednt i tought i wont see the message again but they kicked alot of times

celest shadow
night cloak
#

omg

#

really

#

i swear to god yesterday i was in scrim

#

and then the game

#

kicked me

#

for a breack of 15 mins

#

any solution please ??

#

this is my full name and id

#

I cant

#

i should wait

#

15 days or 30

#

i forget

#

but at the end of this month

#

and i have scrims this week

#

So you there is no Solution guys ??

hazy lichen
#

Hello soldier,

Thank you for submitting the required details. Absher, our team will now start verifying this issue after confirming all data

This process is usually 10 days. The link of the hacked account has not been canceled. It has been in effect for more than 10 days. What should I do?

celest shadow
#

The only solution we have for you is to disable the Gameplay Management System from your settings, which you will have to wait for the cooldown before you can change it again, @night cloak.

#

Send another message to the customer service as a kind reminder, @hazy lichen.

night cloak
#

Aaah okkk okkk not helpful at all

#

i hope pubg finds ways to help this community

#

i mean support bruh

hazy lichen
celest shadow
#

For now, you should be patient and wait. You should only send another message if the customer service has not responded to you within a reasonable time span.

hazy lichen
#

Yes, I waited 12 days and no answer or response. We have sent customer service more than 8 times. My problem has not been solved

hazy lichen
#

The conversation has closed and I cannot send it again

tired dune
#

any news for this or the anti-aliasing problem in ios device ?

fervent atlas
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5222363970
The name of the account user

polar marshBOT
#

@fervent atlas:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

summer hearth
#

『SWAT』MAROON
5296591781
My account was blocked for no reason or I did nothing and the name in the game is ” 『SWAT』MAROON ” , and I have not violated the rules and policies of the game , ” 5296591781 ” , and this my account ID ,and I wish you to rescind this the block or the Bund and return it again
حسابي تم حظره بدون أي أسباب أو بدون أن أفعل شئ، واسمي في اللعبة هو “『SWAT』MAROON”، وأنا لم أخالف قواعد وسياسيات اللعبة، “5296591781” وهذا هو معرف حسابي، وأنا أتمني من سيادتكم إلغاء هذا الحظر أو الباند وإعادته مجدداً

polar marshBOT
#

@summer hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Please do not use languages other than English, @summer hearth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

dreamy stump
#

Guys when the rp closes?

olive dove
dreamy stump
#

Thnks

olive dove
#

you are welcome.

jaunty bluff
#

hello
On android we can log in with facebook or twitter app
but on Iphone we must to use the browser (safari)
can we do anything to log in using the app ,not the browser??
thx 🙏

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another question
“log out from other devices” option will be available with update today ?

night cloak
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@olive dove Hi

storm flumeBOT
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