#questions
1 messages · Page 1258 of 1
Hey when is the runic power mode ending?@clear spindle
Hello, PUBG MOBILE, I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5161528280 The name of the account user īŪēĪēīŪ
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Lemme check the patch notes, @dusky yarrow.
my account has been hacked, can i get help here?
Ok bro@clear spindle
Not sure tho...
Contact customer support for assistance in this regard.
Kk still lets wait for rock to see the latch notes😁
Oh
Man today is last day🙁🙁
no reply from them
:(
You were very fun to be played runic power mode 🙁🙁
Try again, as only they can help you with account related issues.
Wong lie it was one of my fav update
in pubg right? seeting>Customer support
Yes.
If you have access to the PUBG MOBILE account, they'll be able to help you with it otherwise you need to contact the social media's customer service, @deep shadow.
Feel free to give your feedbacks in #old, @dusky yarrow.
When is the new season exactly starting,do you know the date bro?@clear spindle
i have access but i got no reply from them
They'll contact you.
When I last saw you,you were contributor and now moderator,congo bro
Thank you. :3
two months ago till now
Can you share a screenshot of the conversation with them, if you have? Orelse you need to start a new conversation.
my account is so expensive and i did everything to keep the hacker away from my account but he still have the access
i started new one this morning i hope they can solve my problem
On that, click on " secure your account " and follow up with Twitter to secure the account, @night cloak and for the other contact the in game customer service and wait for an update.
mhm thx
Hi
Hello, @rain fog How may we be of assistance?
Can i get a respond to the above please?
We are unable to provide assistance if you do not ask a question or state a problem, @modern timber. Remember to read through #faq before asking questions in the support channels.
any news about the new update ?
@modern timber go ahead, ask
Right, but if you have any questions maybe i can help you?
Keep an eye out in #news.
Hello, @modern timber! How can we help you?
Please dm
If they haven't contacted within 60 days. You may send a reminder to them.
oh u meant flag card
Why customer service is working that’s bad? I can’t unlink hacked social media for more than a week👍🏻
Are Korean servers down?
I mean, someone hacked my social media
Not me. Bruh
Please refer to subpoint 5.4 in #faq for further information, @timber goblet.
We provide community support only for the global English version of PUBG MOBILE here, @granite rose.
Pubg Character Id : 5196025890
Pubg Character Name : TeamSkyCLams
Device : IPhone 11 Pro
Connection Type : Wifi & Sometimes Mobile data
Country : OMAN ( Muscat )
Server : Asia
My Problem : please fix hight ping (ms) always 600-700!!
(I need 40-80 ms
my internet good )
May I have your internet test results along with jitter and latency, @karmic spade?
Are the global servers down?
Customer service replied, but they just don’t want to unlink. I gave all information. All screenshoots, but they still says, that it was not enough
No, @granite rose. Did you face any issue?
Please switch back your in-game server to Europe/Middle East. As those servers are near your region, you will get good ping.
Swich other server them ping 968
Pretty sure you will get good ping in Middle East/Europe according to your region.
@elfin canopy 1 month ago was good ms
Most probably your internet connection. We would recommend you to play on server according to your region for better gaming experience.
Can anyone answer at least anything?
If customer support made it clear that they can't unlink your accounts, the I'm afraid there's no other way to unlink them. Unless you're able to recover your social media accounts.
My account is hacked can any admin help me?
I check my internet speed for speed test my net very good speed
Do contact customer support for help, only they can help you with account related issues.
Could you please elaborate, what exactly is the issue with the following.
Where?
Via the login page or through your basic settings.
You may refer to this.
High ping problem
I want a link for the teams Arrangement participating in the BMGC Championship, the first edition
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id: 5267586542
The name of the account user : 연ودع卍
Please do not use languages other than English, @rough heart. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@rough heart:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
State your issue here.
Can we talk in dm?
Hey I want to become Pubg Mobile VIP
How to Apply ?
Sound glitch in power armor
Dm?
State it here please.
Report such in #old.
How to Apply For Pubg Mobile VIP ?
You may apply via the content creator application, which can be found in #735483472432594994, community section.
How do i reset a guest account? i dont like the username and i dont want to spend money on UC just to change the name again.
i use an iPhone btw
I misclicked and spent uc when i shouldnt have. Is there any way i can get it back??? I spent like 10 quid on it
What notice are you getting when failing to log in ?
I do not think so, no.
Argh
I spent it on the car slot in my profile... thats like 500 uc gone down the drain
My account get stolem
theres a double confirmation. not sure how you accidentally spent
Stolen*
I dont even have a car skin to show
Anyone can i get help?
No i had 600uc from the rp but then i mistapped on the car slot and instead of declining the confirmation i accepted it
And lost 500 uc
oh
I dont even have a car skin 💔
I literally dont even mind the slot being locked again i just want the uc back
Sigh
Ive never had uc to make such a mistake before
This was the first time i was saving that much uc
you can probably request aa refund on UC
How..?
email customer support
I did email them and requested them to refund the uc + take the car slot back lmao
Do u know how long itll take for them to respond??
Whyd u comment op on ur own video?
Shame 
I need help
My account is linked to Google and Facebook
The account is restricted for 10 years. I don't know why or what the thief did. Please help me
The account ID:5329087700
The name of the account usere:ACDm456aa
@haughty prism:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
watda
What is your login method?
Please refer to subpoint 5.4 in #faq, @flat chasm.
Ok
Uh i emailed them and i got a reply to just contact customer support from in the game (i did that and it wasnt much help)
Unfortunately,you can’t get a refund. The Customer Service,in this case,can’t help you with it, @flat chasm.
Can i get back my account somehow or is impossible? @mortal apex
Hello, PUBG MOPILE. I know that you are very busy due to the large number of the messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOPILE.
The account ID:51381630392
The name of the account user :TigerAhmed6058
@iron raft:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello , PUBG MOBILE . I know that you are very busy due to the large number of messages . I had no problem with my account . My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game . I ask you to solve a problem as soon as possible because I am wronged . Thank you , PUBG MOBILE The account id592135097 The name of the account user GÓDBYE
@stray wagon:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
The Unlink feature is not available as for now. You may contact the Customer Service in-game for account related issues. You can follow this conversation as reference,in order to get assistance.
Hello, PUBG MOBILE. I know that you are very busy due
to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id
5494405130
The name of the account user
ahmedeisayouni
@verbal summit:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello,I have been banned today for one year (365 days) and there is no ban records.
Please review and help.. my id (5504219686) and username (TC| GiGi)
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
New Update ?
9 March, 2021
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5232902746
The name of the account user خالدĶツ
@versed ice:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I Did Not Violat rules please get my acc back i love this game please i swear to god that i did not make any thing thats my Id 5558209011 pleaaaase help!!
Any mod here
We are unable to provide assistance if you do not ask a question or state a problem, @smoky mantle. Remember to read through #faq before asking questions in the support channels.
Please refer to subpoint 2.12 in #faq for further information, @manic vessel.
How to claim the outfit?
@twilit yew It's just an icon, Not reward.
huh I've seen one person with that outfit but eh
<@&481161015728406538> actually my account has been baned for actual no reason
@tropic kelp:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
India
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us
Can't answer, Refer to the message above please.
We don't recommend usage of VPN/third-party applications. DNS is also not recommended if you're using it to change your location.
Ok thanks
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5390838718 The name of the account user『MX』YOUSEFメ
@faint carbon:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
what about ?? we spend a lot of money on it then our accounts are simply blocked, thank you PUBG
i play on Gameloop not at Mobile
Refer to subpoint 2.12 in #faq and don't repeat questions regarding account suspensions as we are unable to help you in any way.
Any update about sesame rp crate achievement?
No, we are expecting to see an update regarding that in the upcoming patch notes.
When’s the new metro coming out?
As it was mentioned earlier, You will be able to complete the achievement in the next update, @ionic lance.
It will be mentioned in the patch notes.
Where do I find those?
Yes it’s coming tomorrow
We are unable to provide assistance if you do not ask a question or state a problem, @jagged viper. Remember to read through #faq before asking questions in the support channels.
We provide community support only for the global English version of PUBG MOBILE here, @jagged viper.
Ok can i get korea PUBGM support
There’s not a PUBGM Korean Support.
Unfortunately,we do only provide support for the Global version.
Ok thanks
Hello why some players had 2 ID ?/
What do you mean?
They mean some people have their ID's Copied, which would result in showing two profiles when searching one ID.
That isn't possible. Oh using Numeric ID as username?
Yes.
When I search for some players I find 2 ID the first is banned and the other one is not banned?
I'm using LDplayer emulator and somehow I cant watch this video it keeps going like this, any ideas how to fix it?
They're using a Numeric ID as username, @bitter spire It's not the same profile.
Some players get banned and thy gone to the developers and make two account the first is banned and he unbanned the secondary account
No, that's not possible.
Only Gameloop is recommended and as far as I know, Video review station isn't available on Emulator.
Ah I had some issues with Gameloop but i will try it because this is pretty interesting way to ban cheaters 👍
would also be easier to see all kinds of cheats with big screen
You can now access #emulator-chat and #emulator-support, @deft helm. Revert this at any time by sending .emulator in #481204134859505684.
#rebel they using this thing’s to get back the account I played game with some one he tell me he get banned and some developer can restore he’s account this is whey I’m asking is this possible? If not how he get the account agent?
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id : 5368730650
The name of the account user : Drfezoo
@lofty arrow:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
How can I send some players profiles to in suer they get the accounts back?
Why is my account not entered
Seems like your account has been compromised, contact customer support for further assistance.
I do not understand what exactly the issue, can you please explain it properly so we can help.
Where can I contact them
Top right of the login screen. Aide
What do I define the problem
You can't login to your account, or your account is hacked.
Oki
until which precise date will we be able to push 'rank tier' for S17 please ?
When will we get the new PUBG NEW STATE Game?
RP season ends march 15th, according to previous seasons timings, it takes one day before the new day starts.
So probably, march 16th is the last day to push rank.
We provide community support only for the global English version of PUBG MOBILE here, @brave magnet.
thanks lad
I have a question
Sure?@brave magnet
You are welcome. 👍
When will we get the new game PUBG New State? I know we have been waiting for a while now do you have the perfect date when it will be released?
@brave magnet
I think you got your answer already. We are not aware of amythimg related to the issue of pubg new state, as we are only provide support for the global english version of pubg mobile.
I didnt get my answer?
That's talking about the old game.
Hello! At what day of the week are we given the regional title? Thanks
Monday.
Nvm
trying to get my old account back and i havent been able to get much help from the in app support
@sterile flare:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can we report racist players on here?
report them in game
@lapis crag:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
you should go check in pubgm's official social media pages, or on pubgm esports instagram during the PMGC.
When is pubg mobile 1.3 update coming
keep an eye on #news
When will update will arrive?
Is midasbuy safe to use?
yes. but be aware that there might be some fake midasbuy website too.
ty much
Where can I find the update’s patch note plz?
it will be released soon. keep an eye on #news, or their official website.
Thx
When does the season end?
I need to know
I know its this month
But i need to know what day
Tomorrow, Tuesday, Wednesday?
15th
THANK GOD
yes:)
Hello pubg,I got banned for no reason at all,Your ban reason was about "third party programs" and I didn't use vpn or an cheating program,Even though I play normal and you can check my games that you have recorded and I want to know what did I do to get banned for
@loud sierra:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5206290033
The name of the account user One1๛『nok』
@real grail:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Game is banned there
Pubgm id 5516308652
contact customer service
How?
when is metro royale chapter 3 coming
But it’s a bot that replies me
answer it correctly
how does pubg calculate k/d ratio?
Total number of kills / total number of matches played
Average KD,new system
if i finish first then it will also count that match?
Yes all matches played in classic mode will get counted
why would you guys change the chicken wtf
i gave someone my rare chicken on accident
there was no need to change the damn chicken bro
No information about that Keep an eye on #news
i need Hellp
Account logged in on a new version?
Yes
Contact customer service
how
When 65uc discounted 100rp points will start ? @thin halo
I have problem with my microphone when open mic my voice very low , but my settings very hight voice ( pubg and phone )
?
Also when leave my automatic team listen him in lobby
Everybody here can help me !
Try clearing app cache
Prolly at the last week of Rp
Hello, PUBG MOBILE. I know that you are very busy
due to the large number of messages. I had no
problem with my account. My account has been
banned for no reason and I swear to do or use
external materials and that I play clean play and
I make very careful to comply with the terms and
integrity of the game.
lask you to solve a problem as soon as possible
because I am wronged. Thank you, PUBG MOBILE
The account id:5693313956
The name of the account user: ALOORDE
@coarse wharf:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Already deleted pubg instead again continue have this problem
Can some 1 plz sponsor me rename card?
How to fix unstable connection of pubg
I've 100 Mbps wifi
But it says unstable connection
@icy lantern You can try changing DNS or use your mobile data. 100mbps can be unstable too. Remember bandwidth and stability are different things.
Alright let me check.
When will update come?
@night cloak which dns provider I choose
@night cloak what?
..
@icy lantern You can try various (Google/ONS/CliudFlare) and use the one that fixes your issue.
Pubg said on their fb page that it will out on 7th march
@night cloak Subscriptions are recurring payments. You can’t do recurring on other websites where credit card infos are not saved.
@rugged atlas Do you have a screenshot or link to the post?
@icy lantern I do not use any.
Log into Facebook to start sharing and connecting with your friends, family, and people you know.
Log into Facebook to start sharing and connecting with your friends, family, and people you know.
@night cloak
I hv a question how many is required to get banned while playing with hacker
Pubg Character Id : 5196025890
Pubg Character Name : TeamSkyCLams
Device : IPhone 11 Pro
Connection Type : Wifi & Sometimes Mobile data
Country : OMAN ( Muscat )
Server : Asia
My Problem : in lobby 120-161ms and in game 320-600ms
please fix hight ping (ms) always 600-700!!
(I need 40-80 ms
my internet good )
@karmic spade As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.
@shell kindle Frequent teaming with cheaters lead to a ban.
I playing with randoms from requirement
At least how many matches will be counted?
@shell kindle There’s no count. You won’t get banned if you randomly get matched with a cheater but you will if you play with them repeatedly.
@tranquil iris:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
when is metro royale chap 3 coming
State your issue
I want to know why my country is not entitled to participate in the PMCO and other official tournaments
Which country?
Syria
My account was blocked by mistake, knowing that the game policy did not differ and I was an honest player since the beginning of the game. Please review my account.
ID : 5259152686
@opaque crag:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please reply, I just want to know why are we deprived?
If you do not have an answer, tell me who I am contacting with or give the list of countries that have been banned by PUBG Mobile
Hello, where are the events?? They're hidden today why???
The ping shown in lobby and the one shown during match are not the same. Since you're living in Oman, your preferred server should be Middle East or Europe. 320ms is normal considering you're from Oman. The distance from the server greatly affects your ping.
Have you tried reopening the game, @potent plank?
@vagrant forum yes i tried
Which map is best for rank pushing
use #pubg-mobile for that
Those post have been updated.
New events will come after the update.Events always ends before the update period.Keep an eye on #news regarding the update
@languid trench:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Because there isn’t any event today
is nsfw profile picture allowed in pubg mobile? Cause I found some people use nsfw and haven't been suspended.
Can you DM me their IDs', @cursive oxide ?
alright

can anyone send how rank fall system works in each season?
This.Sorry for the poor quality,its scrolling screenshot so can't do anything
Whenever I start match it always show me higher ping notification but when I enter the match then I get 40ms ....then why I m getting that message which show u have higher ping but I don't have ..if possible please help me
Ignore that message, that's just system thing to keep you aware of your internet quality.
Ok
@distant escarp
Please state your issue and someone from the staff will assist.
@distant escarp can we come in dm?
@distant escarp Hello. I want to know why my country (Syria) is not allowed to participate in the PMCO championship and the rest of the other tournaments. Please respond as soon as possible.
Today is the last day in chapter 2. The new game update will roll out by tomorrow. The next chapter used to start after the update. So according to patch notes it should start by march 9th.
@upbeat trail some countries are not registered for political reasons such as Syria and Iran.
Please contact the customer service via the in-game settings for further assistance, @hard patio.
I have the same problem pubg really wound help much
They take soo long to reply back
They took 5 days to respond back to me
They are finally doing something
Are the servers down?
No.
When did you check?
My game client is open right now.
Check your internet connection, the game works fine for me.
Alright.
March 17th.
I cant enter metro royal since more than a month.. here moderators told me due to bugged black envelope i claim it did happen. Giving me invatitation problem after i played for a long time. Metro is started back again and still i cant enter. can anyone help me ?
Samsuns s9
Mobil data
Turkey
ID: 5345761831 (even texted on bugs but no reply)
@winter acorn wait for the new update, your issue might get resolved. New metro chapter starts march 9th.
Here in Turkey it was saying on 8th march..lets see i will wait until tomorrow.. thank you for answer
7days.
I've been served 10 years. Is there a solution?
@opaque plume:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5333307472
The name of the account userسنفور'26'
Please do not use languages other than English, @fickle lily. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@fickle lily:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Contact customer service and make sure your social media accounts are not safe
So is my account hacked
Yes
it happen when someone logs in to your account and change the src version So you have to contact customer service and wait for the next upddate
Try logging in after updating the game tomorrow
Check the login activity of your social media and log out from suspicious devices
Okey
Listen. I’ve been trying to message customer service the past hour!!!! Of my time because pubg for the past couple of months has been auto adjusting my sensitivity and my recoil as a consequence is bad I play iPad Pro 12.9 (90fps) my recoil was insane until pubg auto adjusted it why..... I WANT ANSWERS
Is there any hope to add it in the next version?
Pubg Esports are expanding and hopefully we want to see more regions open in MENA. However, this requires alot of resources so for the time being you may register in MENA wild card till a syrian region opens.
@jade nest Will the matchmaking problem in random matches be resolved? I am ace 8 silver star. Low ranking people coming?
How do I register when there is no Syria in the list, is there a way? Please tell me
Thanks sir❤
Make sure that your teammates are from a country that is on the list and you may join as 4th member.
Please do not use languages other than English, @upbeat trail. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Got it, @upbeat trail .
Will check with admins if there is any way and i will let you know.
Hello!
Thank you. I hope that you will reply to me
Will do once i get response. I have forwarded your question already, so let's wait and see.
I am my team, 4 people residing in Germany, and I am the fifth player. If I want to register there is no Syria, what should I place other than Syria to accept me in an official way while I live in Syria?
Thank you, brother. I am very grateful to you. You know all the Arab countries participating in PMCO, or only Syria is the only deprived country
i got banned because of hack but i won't use the hack any more how can i get unbd=anned
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Afaik, Team members do not select region when register for the qualifiers, if your team qualifies they will be invited to a private server where you can discuss this throughly with the tournament organizers.
md, i got banned until 2031 so does it mean my account will be unbanned in 2031?
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Yes, @tired fractal.
Sure.
nice :)
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5542044175
The name of the account user
@high bear:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I need a help. If I search pro in friend search bar, then first I see a tier again after restarting the tier change, the more I restart the more the tier increases, and if I go to tier view then statistics then again tier overview the game freezes. How is it even possible?
any update on this? next season
any indian mod or supporter please
Please refer to this channel's pinned messages for further information, @peak snow:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5680060772The name of the account user
@shy niche:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
you can ask
When does next season start?
March 17th.
Mk.
It's like 15 minutes ago I get almost 2m on metro
Then I go relog
But I can't get into metro mode lobby again on this account
I already try on my another account and I can get to the metro lobby
But I can't on this account
Can somebody help me?
@olive dove There is a group of 14,986 members selling software and UC on the Telegram app. I want to report.
wait for the next update it should fix that
Tommorow Pubg apk 1.3 will get immediately uploaded at (UTC) +0 or take some time
Who's interested in this?
We can't do anything with it, Unfortunately.
its says after 21 days please help me to unlink because my acount is hackerd but its now but hacker link there twitter please help me to unlink tiwtter
@lime juniper
PLEase
it will take some time to reach everyone
Contact customer service via game settings if your account is hacked.
Sells hck. Can't you prevent this?
my account is safe but haccker link titter
and its cant unlink its says
21 days long enough like this something
Yes, It should be linked for 21 days or longer.
Please contact the customer service via the in-game settings for further assistance, @peak snow.
Such groups are monitored, but we do not have authority over Telegram so the only thing we do is to ask our legit loyal player to report such groups through the app reporting system.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 51281682174
The name of the account user Eltopmedo
@proper marsh:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
My account is hacked by someone and now has changed something in files on logging in i get account logged in with a newer version of game.
Thanks for the explanatory answer. I reported the group by writing a statement.
Contact customer service from login screen.
They are telling me to wait for 60days
You have to wait then, we can't help you as we are not affiliated with the customer support in-game.
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Hii
it's my request that over clan leader got banned and we want you to remove him and make co-leader to leader
My account has been banned by mistake Please help me
ID: 6675332535
Account name: SNP¤ALOSH
@latent tusk:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Not possible
But we don't want to make a new clan
His account was hacked
@limber tangle It does not matter if their account was compromised or not. The current leader is the leader.
When will ranked arena 3 come backN
But he is not operating because his account is banned for 10 years
Anyone
No, information.
Anyone?
You can't do anything about that, either waiting for the leader to be unbanned or create a new clan.
Hey please a have a problem to log in " error 2123 " ! Anyone had the same problem ! Any solution
I need a help. If I search pro in friend search bar, then first I see a tier again after restarting the tier change, the more I restart the more the tier increases, and if I go to tier view then statistics then again tier overview the game freezes. How is it even possible?
Hi
Did you try a routine repair ?
May i know where are you from ?
Hello, I just bought a new device. However, I cannot login to the game. It says updating download list and does not move.
Please help me
Clear your cache and data, then try again afterwards.
Did you perhaps try a Dns change ?
If you haven't tried the 1.1.1.1/1.0.0.1 specifically, then i recommend you try that.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 6675332535
The name of the account user:SNP¤ALOSH
@worthy lava:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
It could take some time for the files to download, give it some time before leaving entirely.
How can I do it @hallow gulch
Hello, PUBG MOBILE. I Know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE.
THE account id 5556149327
The name of the account user RMF๛عقرب
Please do not use languages other than English, @tepid fulcrum. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@tepid fulcrum:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Thank you. <3 @hallow gulch
Set the first Dns to 1.1.1.1, and the second to 1.0.0.1 @olive nexus
Anytime 
Did it give you an error, or is it just loading ?
Just loading
Restart your device and if it didn't work still, reinstall the game. I don't see why it shouldn't work with all the given solutions.
Oki
I tried them all but the same thing happens @hallow gulch
Give it some time, it could take up to minutes for the files to register.
Ok ı m waiting
Hello, @tight parcel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
@hallow gulch Morocco
Unlink my email address from my account ID5277340873
Cheater acc and clan
Refer to the message above.
@hallow gulch i want to unlike my email accout from my pubg account
And what is error 2123 ?@hallow gulch
The selected login method is still in beta, you might encounter some errors or a bit of delay. Please try again later, it's possible that the servers are a tad busy.
Unfortunately, that is not possible.
You cannot unlink your email/number in-game it’s not available,yet.
Go ahead.
@hallow gulch Hello I am in a big problem
I bought uc from someone in Algeria because we do not have a payment system, but I was surprised by my banned account after my account came back when I bought uc left 0

@hallow gulch but what is error 2123
@steel forge Could you create a screen recording video?
Remember you cannot open crates of teammates got killed by another teammate.
Your account will be suspended and UC deducted if you have made unauthorized purchases. You are advised to only purchase from the in-game system or through https://www.pubgmobile.com/pay.
If they choose to lock their crate, you'll no longer be able to loot it.
i want to know how much uc 😦 unauthorized 😦 please
id : 5296707886
Could very well be a message to indicate a failure in something.
That depends on how much UC you purchased through unofficial sources.
I didn't buy from one person so I asked how much please
We are unable to check that for you here. Please contact the customer service in the game for further assistance in this regard.
@hallow gulch the problem is i can open an other account with gmail without that error2123 but with my email i have the same error every time during this 2 days
Hello, PUBG MOBILE. I know you are so busy with so much messages. I have no problem with my account. My account has been banned for no reason and I swear to use or use external materials and that I play fair play and take great care to comply with the terms and fairness of the game.
I ask you to solve a problem as quickly as possible because I am wronged. Thank you, PUBG MOBILE
Account ID 5849692815
The username of the account is mamdohosama11
@nova birch:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@steel forge Can you show a screenshot of your control layout?
Start a new conversation via the customer support option, which can be found in either your login page or through your basic settings.
The error has to do with your log in process in-game, and not with your gmail in general. Since the method is still in its beta form, it might be a tad unresponsive. Try again again please.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5468361621
The name of the account user 《SNP》GLYADOR
@lost crag:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@hallow gulch thanks i will try again
@steel forge For some client sided error, the looting icon is not showing up. Could you try repairing the client and then open the game?
@polar marsh Hey . Hello there . I cannot login to my account. The error shown to me is “Logged in from a new version with this account. It is no longer possible to log in from older versions. Please update the game to the latest version “I'm getting an error like this. After doing some research on the internet, I saw that they said there was a "version ban". Any program I am. I did not use it. My account is a 4-year account. It is an account where I spend both labor and a lot of money. I request that this problem be fixed. Please deal with this problem. Character Nick
(ID) 5269592908
Does anyone know how to fix it when ur having 70 ping and then ur game just starts to lag and couple seconds later ur game crashes
i dont know how to fix it and its getting annoying
please how much time to reply me customer in game
What seems to be the issue, @wintry loom ??
Rock did u see my message
@vast gyro you may contact the in game customer service.
@clear spindle I can not enter the game
Please report it in #old with these details:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
If possible a video recording would be helpful.
@vast gyro You can contact them from the login page.
Okay
Refer #faq 5.4.
@clear spindle I'm playing on the computer. When I try to communicate, the artificial intelligence tells me to play on the phone. Ridiculous
@clear spindle I am not the only one who has this problem. I did research and found that about 500,000 people had this problem. An article about this problem between 400k and 500k has been published on the Internet. There is no solution anywhere !!
Hello team. My Facebook and Google Play accounts were hacked and my mobile account was opened. Now I can't play my gaming center and I've been threatened by a hacker and I have proof of that so pleads can help me get my account back because I've spent over $ 5000 on that and this is my ID 5415266069 Thank you
Hello.PUBGMOBILE. I know that are you very busy due to the large number of messages.I had no problem with my account.my account has been banned for no reason and I swearswear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to a solve a porblem as soon as bossible because I am wronged. thank you.
PUBGMOBILE
the account id5675628443
the name of the account user Mohamed6028
@haughty cove:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Do you play on both mobile and emulator, @vast gyro ??
Please contact the customer service of both in game and social media's, @devout bluff.
Try reinstalling the game in emulator.
I try everyhing @clear spindle
if you can get it in a private room. I can broadcast and show you the problem @clear spindle
A new update will be releasing on March 9 (UTC +0), it should fix the problem.
There is a person who has logged into a PUBG account linked to a new link that I want to remove, as soon as possible
I wrote to every official. I could not get an answer . Officials in Korea told me to write to the authorities of my country. The officials of my own country did not respond to me and were not interested
@clear spindle
Is that on Korean version of the game??
@zenith sable you may contact the in game customers service.
No . I tried to contact here https://pubgmobile.helpshift.com/a/pubg-mobile/
Hello I accidentally changed my count in the game by wrong and cannot return to my country before 180days, could you help me
Id 5669692086
For account related issues, you need to contact via the in game.
can take me arbic link
You need to wait for 180 days.
When I wrote the problem on this site, they told me to write to the authorities in my country. It was the Korean authorities who said this. But the authorities in my own country do not solve the problems.
@clear spindle
Hi
You can join the MENA server for that, link can be found in #735483472432594994 sub point 3.1 @zenith sable.
Respected company, my account has been banned, and I did not choose any law or do anything that harms the ethics of playing. I was banned by mistake. This is a picture of my account.
@barren nimbus:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
A new update will be releasing on March 9 (UTC +0), it should fix the problem.
@vast gyro.
I cannot communicate in-game. the bot is constantly asking for something. I answer. He advises me to play on the phone. Damn I don't wanna play on the phone
@clear spindle
I am waiting for the update to come tomorrow.

I want someone to help me
I have installed jailbًreak and I removed it
Does it get me banned

No.
Ok thanks
You're welcome!
I change my server every season so it won't work and my issue is I can't match with other people it just keep loading after I tried my emulator today and switch it back to phone and only solo squad work
We do not like to play PUBG with strange hacks, and how to play clean games with us are outside the rules of the game and there is no ban
Anything about Crew coming back?
Please refer to this channel's pinned messages for further information, @surreal turtle:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Hello. I want to unlink the email account. How do I cancel the connection?
Hello, I want to cancel the linking of the e-mail account How do I cancel the link Please I want to cancel the link because my account has been hacked Please help
A few might be playing the game for now. Try after a few hours.
No information other than that, @surreal turtle.
Alright thanks
Where!
From in-game settings.
Only they could help you with the account related issue.
Do u know how I do it!
Help me PUBG
We do not like to play PUBG with strange hacks, and how to play clean games with us are outside the rules of the game and there is no ban
Hello, @hallow mist!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://cheater-report.pubgm.cc
Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.
Hello
Please contact the customer service via the in-game settings for further assistance, @cedar scarab.
I spent 3000 dollars on This game
So please help me with my problem
I just want to unlink the email
I try in the customer service but nothing work
We Discord staffs' cannot help you with the account related issues, please contact the in game customer service from the setting.
Hello team. My Facebook and Google Play accounts were hacked and my mobile account was opened. Now I can't play my gaming center and I've been threatened by a hacker and I have proof of that so pleads can help me get my account back because I've spent over $ 5000 on that and this is my ID 5415266069 Thank you
@devout bluff:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@elder plinth:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@pine drift ??
I want to open my account from the band. I am playing from the date of 2017, please 💔😩
@kindred salmon:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Use of unauthorized third-party software or methods, @exotic moss, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.
Hello, my account was banned for the second time during 2021, the first was on 1-8-2021 and the second item was on 3-5-2021, and I do not know what the reason for the band was because I did not make any purchase during this period with it being clear that my account had a transaction Purchase detected and did not make a purchase during the date written above.
my account
I'm彡CHILL
569464384
@white lava:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG 5111871815 MOBILE
The account id
The name of the account user
@iron solar:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.
I play on iPhone xs I connect Bluetooth headset when I open game mic my internal mic work with headset mic my friends in game hear my fingers on screen and that is annoying how to fix that ?
Hello team... My Facebook account banned and now i can't access to my pubg account my ID 5241904610
Please contact the customer service of Facebook for further assistance, @silk nimbus:
what about an insta story on the user social media public account?
@hollow hedge Depends on the information. Feel free to send a DM with a screenshot.
@celest shadow Help
if I find it, I will do that. thanks for the fast response.
Hello, @brisk gulch. You should contact your Internet service provider to resolve the issue.
my account was hacked can anybody help me?
Hey, it's kinda stupid to ask, but, can we buy those premium scraps to unlock special character outfits?( Like sara, or Andy)
The pink ones
hello
my friends account has been hacked his account was on
apple id & google play
& phone number & email
his email & phone number was hacked if you want proof he has old vedios & paychecks for uc buying operations is there anything to help us with for retrieving the account
Nope, not those, @stiff hare . After unlocking the characters, the scraps that are needed for the mythic outfits ( in case of Carlo and Andy)
My facebook account was permanently eliminated, i cant get it back, and the hacker has my pubg account, i have my ID and my old nickname before this guy changed it, and i have a photo of this guy using my account with my same ID, what can i do ?
Anybody please give me the pubg mobile apk link
Please give me pubg mobile apk link
You should contact the in-game customer service and the customer support of your social media account in question for further assistance, @restive river:
You can download the game from Google Play Store, AppStore or through the official website https://www.pubgmobile.com.
Facebook banned me permanently so i can't use it anymore
@celest shadow I need apk file
It is in the website.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5146854582 The name of the account ÈSTKNAN user
@neon compass:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@celest shadow website was block in my country
Please inform him to contact the customer service in the game, @night cloak.
As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.
Ok thank you
He is arab like he says all of the awnsers are by bots
Please contact the customer service via the in-game settings for further assistance, @silk nimbus.
I guess i definitely lost my account
He has to answer the FAQ bot to be directed to the proper customer service representative that can assist him with his issue.
Otherwise, you should contact the customer service via the Help button on the login menu of the game for further assistance as well, @restive river.
I have a PUBG MOBILE account. I buy uc and buy the company's products since the game was released. I owned this account, my visa was stolen, and the thief took back the money. As a result, my account was classified for 3 months. Are there solutions?
@west horizon:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello guys
I contacted the pubg mobile support and they said
Please include a screenshot of the oldest payment receipt and payment receipt for the transaction made 3 months ago.
I dont know how to send screenshot
I Don have any option to send screenshot to the support
@lofty swallow Try exiting the conversation and open it again
I have done it like 10 time and also restarted the game
Check your internet connection and restart the game.
Already done
My account was hacked and I reported it. But now it got banned. What should I do?
@rocky viper:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@lime zephyr:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@sick shale Hi, I have a problem after the new update!
@celest shadow Hi, I have a problem after the new update!
Where did you download the game, @night cloak?
@celest shadow in the goggle play
how to fix tdm glitch ?
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5182678411
The name of the account user الـ؏طوي
Please do not use languages other than English, @dense basalt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@dense basalt:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@celest shadow I downloaded it from Goggle play.
You will have to wait for the new update tomorrow in order to fix this issue, @night cloak. All you need to do is update your game from the Google Play Store.
Another reason why this issue pops up is that your account has been accessed by another person that uses a modified version of the game. You may want to check if someone else has access to your PUBG MOBILE account.
I got hacked. The only access I have to my account is my email. The problem is that the hacker is using a new version of the game, so I can't get in through my email. I contacted in game customer support about this. I've spent lots of money and got conqueror this season. Is there anything else I can do at the moment?
@celest shadow Yes, there is someone who has access to my game, but I cannot deny him access and I want you to help me with this problem.
Hello, my sister is playing pubg mobile and we need help. Some update came for pubg and she was logging in with twitter account, it was saved (remembered pw and user so she doesnt need to write it everytime) so it automatically logged in without logging in twitter then in pubg. Now she cant log into pubg account, cuz she thinks twitter deleted her twitter account (i think twitter deleted her tw acc cuz she was inactive and only using it for login) and she cant remember her pw and user. Any help?
@celest shadow I updated the game a while ago in order to fix this bug, but I was unable to access my game
That's what is happening to me. The hacker is using a modified version of the game. Is there anything I can do to change it or deny him access to my account?
There is a new update tomorrow which will automatically resolve it when you update your game in the Google Play Store or your AppStore. In the mean time, I recommend that you secure your linked social media accounts, change your passwords and enable two-factor authentication for even better security.
@celest shadow could you please tell me if we can do RP missions on 16th march or is 15th the last day?
Only the customer service in the game can assist you with account related issues. Please make sure that you have contacted them, and provided them with the necessary information that they required.
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id:5265835557
The name of the account user:OmarrHamada22
@winged nexus:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@celest shadow Ok thank you!
@celest shadow any help or advice on my case? I would appreciate it.
Hello, Ines. Twitter encourages people to actively log in and use Twitter when they register an account. To keep your account active, all you need to do is be sure to log in at least every 6 months. Accounts may be permanently removed due to prolonged inactivity. You should contact Twitter support for further assistance:
We hope this helped you.
Can we do RP MISSIONS TO INCREASE levels ON 16th of march
Hello there's someone that took my id and made an fake account and putted a pongrafy photo and wrote my id instead of the his name
So everyone that search my id to find me he sees this photo instead we need away to bad this account
I have contacted you about 3 days ago and still nothing happened and this is really killing the fun of this game and I have been playing this game for more than 2 years and I believe this problem may let me leave the game for good
Will karakin come tomorrow?
Yes, you can still complete missions on the 16th of March.
Hi,
i have problems logging into my pubgm account, it says my "account has been logged in with a newer version of the game, and can no longer log in with another version".
Can somebody explain, i would appreciate.
i can send a screenshot if needed
We have forwarded and made the community team aware of your issue, you no longer need to repeat it. Thank you for understanding.
Thankyou then i think 16th march can be used for completing s17 missions thanks
Hello. The map Karakin will be released in April, further information will be made available soon.
Correct. You are welcome.
@celest shadow how long will take its very clear that the account have to be banded
Ok
You will be informed of any updates in regards to your case when I receive them. Please be patient in the mean time, just know and be assured that your issue is known and further actions will be taken soon.
Thank you sorry for keep reapting but I'm worried about the account if it will be ba*ded or not
hi want to promote my Pubg trounament ? how can i do that ?
Hi there! This usually happens when someone has accessed your account with a modified version of the game. We recommend updating your game through your app market tomorrow as version 1.3.0 will be released on March 9.
This should correct the newer version error. While we are at this topic, I suggest that you have a look into your e-mails and check if any of your social media accounts have been compromised. You may want to secure them and log out any unknown or unrecognised devices.
Thank you very much, does my account might be deleted ?
You are welcome and you do not have to worry about your account being suspended. The security team does a thorough check before taking any actions.
Your account would not be deleted due to this issue. Just make sure you update your game tomorrow.
@celest shadow hello ,once above query finish please also try respond mine also 🙂
Hi! You can promote your PUBG MOBILE tournaments in our #tournaments channel.
oh thank you but i can put my discord link for paid tournament ?
coz they need to register there
Unfortunately, we do not allow members to include a Discord invite link. You can instead include a note at the end of your tournament advertisement, to send you a direct message for the invite link to your Discord server.
ohh okiee thank you , i understand your limitation , very nice admin 😄
Thank you for your understanding, we wish you best!
What are the updates on pubg for indian players?
Thank you very much, I appreciate. 
Please refer to this channel's pinned messages for further information, @civic moat:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Ok 😞
Pubg keeps crashing when I try to open it
Please refer to subpoint 4.7. in #faq.
So it's confirmed that we will still not getting old RP System in S18?
Means Previous ELITE Crates ( worth 200 rp point)
?
Doesn't seem like it, for now at least.
Hey i changed my pubg mobile server accidentally asia - krjp plz help me to fix it as soon as possible @polar marsh
@marsh jackal You can't change. You have to wait 60 days ;-;
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account ID 5987392389
The name of the account User Ãñã Mahmoud
@lost orbit:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hi there , I have completed the judgment time challenge - the monthly challenge - for review cheaters and i couldn’t get it - when I press collect button nothing happen? Please guys help me ? @polar marsh
If some one cheating in your team you can get banned
When will bonus challenge be back in pubg ? it was the only way to earn UC and buy cool stuffs without spending any money :/
Bonus challenge is already available in Middle East region.
When is metro royale reseting?
Hello
Hello everyone. I have a problem, I lost my account, it was linked to Facebook. Facebook was deleted, and there is no more access to the account, I changed the device (the device on which the game was played with the account simply burned out), but I have a couple of screenshots of the previous account, ID and nickname. If required, I am ready to provide passport details or some other documents confirming my identity. Maybe someone came across a similar problem, tell me what to do, very grateful for your attention.
Can you give me name of any 2 country in middle east region?
Please I need help
What happened?
9 March (UTC + 0).
Someone stoled my account and he linked email 😭
Omg
No support
Ok tysm 🙂
did u gave him ur email?
ohhhh
Don’t You Have Any Other Email Or Somethings linked to your pubg acc?
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id: 5108371186
The name of the account user
『2TS』๛KARAM
Data: 2020-10-12
@dapper saddle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I mean like play games or stuff?
I have twitter and facebook linked
Try with fb or Twitter
Why don’t you go back to that person and unlink your acc from his Phone?
🤔
What I have to do in the moment
Idk kinda sad bro
Maybe try something else or maybe search on YouTube how to get your acc back?
~_~
Hope ya get your back! ✌🏼
Hi there , I have completed the judgment time challenge - the monthly challenge - for review cheaters and i couldn’t get it - when I press collect button nothing happen? Please guys help me ? @polar marsh
When update 1.3 will be released
@obsidian epoch march 9
Ahhh tomorrow so??
Yep
Ok thx for responding
You welcome 😊
Does anyone know what is this
@lone haven wait until the next update. You‘re lucky, the next update is tomorrow!
@versed sonnet oh ok thanks for responding😁
You’re welcome! 🙃
Buenas tardes alguien me ayuda en un caso que tengo y no se que hacer
?
I can send id
Please do not use languages other than English. You may refer to subpoint 3.1 in #735483472432594994 for regional communitys.
They hacked my twitter account and they want to steal my game account, how do I delete twitter without access to it
The judges are going through the entries and the winners will be announced in-game soon.
do you still have access to your game account?
yes through facebook
So you can essentially take other peoples expensive accounts just by hacking their socials. thats crazy
I still play for free and I still do not intend to do that. Thats a cheap move 😦
please contact the in game customer service for further assistance. you may refer to the steps in this screenshot.
Thank you for your reply, greatly appreciate it.
I did it but they don't answer anything of the case
I have to report youtube channel..where should I do it??
please refer to 5.4 in #faq, wait patiently for their response.
YouTube channels that feature PUBG MOBILE cheating content can be reported through this form:
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id:5705720673 The name of the account user:2丨عبود
Please do not use languages other than English, @ember folio. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@ember folio:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I did not cheat, I was banned for 10 years. What can I do?
@trim willow:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
How can I install beta pubg version
@snow snow There is no beta right now
Hello, why has not been answered? I have been waiting for more than ten days. What do I have to do? Hello soldier,
Thank you for submitting the required details. Absher, our team will now start the verification process to solve this problem after all data has been confirmed
This process usually takes less than 10 days.
When will Update 1.3 be released
It will be rolling out starting from** March 9 (UTC +0)**
Wait for the upcoming update, if you wish to know more about this please do contact customer support.
If I have linked two different social platforms (facebook and twitter) to my pubgm account and i can only unlink of only one of them (twitter).
How can I unlink my facebook account and only keep the twitter account linked to my account?
you mean unlink? @glass pewter
through basic settings. up there you will see unlinking account, then you can choose a platform that you want to unlink.
I can't unlink facebook tho that's the problem
you need to login with your twitter credentials to unlink Facebook.
Hello, why has not been answered? I have been waiting for more than ten days. What do I have to do? Hello soldier,
Thank you for submitting the required details. Absher, our team will now start the verification process to solve this problem after all data has been confirmed
This process usually takes less than 10 days.
that means you are logged in with FB, log out from your account and log in again with twitter so you can unlink facebook.
That's all I needed thank you
you are welcome.
It's always the stupid stuff 
Where can I find custom bundles?
I did not understand what you mean
I remember seeing multiple one-time purchasable and customizable offers ingame.
Like you could buy the UC and choose 3 extra items
click on RP icon on the lobby, then the box icon on the left so you can buy them.
My account was hacked and they changed all of my Twitter information, so I have no way to change my password on Twitter to access my account - every time I try to log in with Apple ID it tells me this
Please contact the customer service via the in-game settings for further assistance, @nocturne quail.
Have a PUBG new update ?! or what cuz When invited my friend writing you don't have a last version .
update will be rolling out starting from March 9 (UTC +0).
The update was slowly rolled out to players in certain countries on March 8
Oh okay , Thanks sir Mohammad
Okay Thanks sir Rebel
Then In Germany gonna at 1:30 Am true?
Starting from 1:00 I think, Use Google for that.
okay 
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5247094144
The name of the account user 『REK』SAITO๛
@thin thistle:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
why your not banning the cheaters? you can also support us on youtube to get rid of cheaters
@night cloak use #cheater-reports
hi
pls i need help
this is my id : 5190486622
i dont want to see this again pleasr
You can disable the Gameplay Management System in your game settings, @night cloak.
They said until 30 mars or something
i dont have time for that
when im inside a scrim they kick me out
We are unfortunately unable to assist you with this since this system is implemented to prevent players in your region from playing the game for hours at a sitting, @night cloak. For further assistance, you may contact the customer service in the game.
Anyone know about open sesame achievement 200 rp points crate coming back or not ?
Please contact the customer service via the in-game settings for further assistance, @night cloak.
becouse i disabled that in the setting by accednt i tought i wont see the message again but they kicked alot of times
No information in this regard yet.
omg
really
i swear to god yesterday i was in scrim
and then the game
kicked me
for a breack of 15 mins
any solution please ??
this is my full name and id
I cant
i should wait
15 days or 30
i forget
but at the end of this month
and i have scrims this week
So you there is no Solution guys ??
Hello soldier,
Thank you for submitting the required details. Absher, our team will now start verifying this issue after confirming all data
This process is usually 10 days. The link of the hacked account has not been canceled. It has been in effect for more than 10 days. What should I do?
The only solution we have for you is to disable the Gameplay Management System from your settings, which you will have to wait for the cooldown before you can change it again, @night cloak.
Send another message to the customer service as a kind reminder, @hazy lichen.
Aaah okkk okkk not helpful at all
i hope pubg finds ways to help this community
i mean support bruh
I closed the conversation, what should I do? Please help me
You can open the conversation again by going to your in-game settings > customer service.
For now, you should be patient and wait. You should only send another message if the customer service has not responded to you within a reasonable time span.
Yes, I waited 12 days and no answer or response. We have sent customer service more than 8 times. My problem has not been solved
Yes, I found many conversations opened and I got nothing
The conversation has closed and I cannot send it again
any news for this or the anti-aliasing problem in ios device ?
Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5222363970
The name of the account user
@fervent atlas:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
『SWAT』MAROON
5296591781
My account was blocked for no reason or I did nothing and the name in the game is ” 『SWAT』MAROON ” , and I have not violated the rules and policies of the game , ” 5296591781 ” , and this my account ID ,and I wish you to rescind this the block or the Bund and return it again
حسابي تم حظره بدون أي أسباب أو بدون أن أفعل شئ، واسمي في اللعبة هو “『SWAT』MAROON”، وأنا لم أخالف قواعد وسياسيات اللعبة، “5296591781” وهذا هو معرف حسابي، وأنا أتمني من سيادتكم إلغاء هذا الحظر أو الباند وإعادته مجدداً
@summer hearth:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Please do not use languages other than English, @summer hearth. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Guys when the rp closes?
March 15th is the last day of s17 RP.
Thnks
you are welcome.
hello
On android we can log in with facebook or twitter app
but on Iphone we must to use the browser (safari)
can we do anything to log in using the app ,not the browser??
thx 🙏
another question
“log out from other devices” option will be available with update today ?
@olive dove Hi



