#questions | PUBG MOBILE | Page 1253

valid phoenix Feb 28, 2021, 2:49 PM

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I have account in pubg mobile global and my account have banned with no reason and i haven't any hacks in pubg and i have buy uc in my account this is not fair for the money spent on the account

polar marshBOT Feb 28, 2021, 2:49 PM

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@valid phoenix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

muted turtle Feb 28, 2021, 2:50 PM

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Ok bro thanks!!

haughty quartz Feb 28, 2021, 2:53 PM

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Hi I want support in this issue

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I did request investigator but I got reply same as pic showing

clear spindle Feb 28, 2021, 2:55 PM

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Refer this: #questions message

haughty quartz Feb 28, 2021, 2:55 PM

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What this link?

clear spindle Feb 28, 2021, 2:56 PM

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Frequently asked questions regarding the Video Review Station

tidal relic Feb 28, 2021, 2:56 PM

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Pls I need help

haughty quartz Feb 28, 2021, 2:57 PM

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But I met all the requirements why not opening!

clear spindle Feb 28, 2021, 2:57 PM

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Maybe they're not accepting, try again in the near future.

storm flumeBOT Feb 28, 2021, 2:57 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @tidal relic. Remember to read through #faq before asking questions in the support channels.

tidal relic Feb 28, 2021, 2:58 PM

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My account got stolen and I want to return it back can I get help ?

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I don't know what to do

clear spindle Feb 28, 2021, 2:58 PM

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Please contact the in game customer service for account related issues.

tidal relic Feb 28, 2021, 2:58 PM

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Ok but I have last question

haughty quartz Feb 28, 2021, 2:59 PM

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Two seasons now I’m trying I didn’t get any approve

tidal relic Feb 28, 2021, 2:59 PM

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The account stoled from season 8. Till now I can return it or not

clear spindle Feb 28, 2021, 2:59 PM

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haughty quartz Two seasons now I’m trying I didn’t get any approve

Keep on trying is the only option.

haughty quartz Feb 28, 2021, 3:00 PM

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Can I cry 😭

clear spindle Feb 28, 2021, 3:00 PM

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tidal relic The account stoled from season 8. Till now I can return it or not

Only they could help you with it.

tidal relic Feb 28, 2021, 3:00 PM

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clear spindle Only they could help you with it.

Ok I should need id or only pictures is enough

clear spindle Feb 28, 2021, 3:00 PM

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haughty quartz Can I cry 😭

It's a human emotion. Yes, you can try .

haughty quartz Feb 28, 2021, 3:00 PM

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Lol hahaha

tidal relic Feb 28, 2021, 3:00 PM

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Cause I can't find out it's id I have pictures of it only

faint umbra Feb 28, 2021, 3:00 PM

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@clear spindle what do u know about humans rock :/

clear spindle Feb 28, 2021, 3:01 PM

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A lot.

haughty quartz Feb 28, 2021, 3:01 PM

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This best solution for now 😭

clear spindle Feb 28, 2021, 3:01 PM

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blob_amused

faint umbra Feb 28, 2021, 3:01 PM

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tidal relic Feb 28, 2021, 3:01 PM

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tidal relic Cause I can't find out it's id I have pictures of it only

.

clear spindle Feb 28, 2021, 3:02 PM

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Contact from the in game Settings, and you need these details such as:
Numeric ID
Social media account name
Purchase history
Date on which the account is created.

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If you do not have access to the social media account, then you may need to contact their customer service.

tidal relic Feb 28, 2021, 3:03 PM

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Ty

clear spindle Feb 28, 2021, 3:04 PM

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You're welcome.

tidal relic Feb 28, 2021, 3:06 PM

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But I can maybe return it ?@clear spindle

clear spindle Feb 28, 2021, 3:09 PM

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If they could, Yes.

tidal relic Feb 28, 2021, 3:10 PM

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Screenshot_20210228_170958_dac7cc7571c39b392df64923967cf7da.jpg

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So I send them this and they didn't answer

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How many time they need to answer

clear spindle Feb 28, 2021, 3:11 PM

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State it as "account has been hacked".

silent beacon Feb 28, 2021, 3:17 PM

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PUBG OFFICIAL,
On 28, February,2021 ..I open my PUBG account {ID:- 579339623 ( SparkNinja) } in Gamerloop emulator then I got banned from PUBG till 02.26.2031 . I didn't use any type of cheating or not use any third party software to play game ! If you want any proof you can check my account details ! ... Kindly recover my account .. I have spend lot of money in my account!!

polar marshBOT Feb 28, 2021, 3:17 PM

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@silent beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

long kettle Feb 28, 2021, 3:20 PM

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Hey what’s the point of this? Like chickens are already free so how can we use it

tranquil stratus Feb 28, 2021, 3:31 PM

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I want to change my server to Asia. Plsssss someone help me

wind glacier Feb 28, 2021, 3:32 PM

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If two different teams make the team how will they be sanctioned, lise take out the rank?

fierce garden Feb 28, 2021, 3:40 PM

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to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5116016233

The name of the account user : RememberĪme

polar marshBOT Feb 28, 2021, 3:40 PM

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@fierce garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow Feb 28, 2021, 3:40 PM

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long kettle Hey what’s the point of this? Like chickens are already free so how can we use i...

This is most likely a bug, and I'm pretty sure you are unable to use this. Feel free to have this reported in #old.

celest shadow Feb 28, 2021, 3:40 PM

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tranquil stratus I want to change my server to Asia. Plsssss someone help me

If you have recently switched your server to another, you will have to wait 60 days before you are able to switch back.

celest shadow Feb 28, 2021, 3:41 PM

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wind glacier If two different teams make the team how will they be sanctioned, lise take out ...

Could you elaborate this further?

long kettle Feb 28, 2021, 3:52 PM

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celest shadow This is most likely a bug, and I'm pretty sure you are unable to use this. Feel ...

Thank you I did..

runic shard Feb 28, 2021, 4:15 PM

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Hi

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My account Pubg kr has banned and the reason is using Vpn
and iam read a notice of lobby
Is my account banned for 24 hours
and the day is end time
Any one help me please

polar marshBOT Feb 28, 2021, 4:18 PM

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@runic shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Feb 28, 2021, 4:20 PM

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We provide community support only for the global English version of PUBG MOBILE here, @runic shard.

blazing mason Feb 28, 2021, 4:28 PM

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Guys i reached crown 5 now im diamond 1 ,so do i get rewards for crown or diamond?

celest shadow Feb 28, 2021, 4:30 PM

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You will receive the season end rewards for the highest tier you reach in the season, @blazing mason.

night cloak Feb 28, 2021, 4:30 PM

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I was trying to log in my PUBG acc that is log in with third link
When I enter the information it’s says the acc has been login in a newer version

blazing mason Feb 28, 2021, 4:30 PM

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celest shadow You will receive the season end rewards for the highest tier you reach in the se...

Thanks.

celest shadow Feb 28, 2021, 4:31 PM

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night cloak I was trying to log in my PUBG acc that is log in with third link When I enter ...

This happens when your account has been accessed with a modified version of the game, you will need to wait for the next update to be able to log in.

blazing mason Feb 28, 2021, 4:32 PM

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If i get gfx tool or 90fps put tool will i get banned

storm flumeBOT Feb 28, 2021, 4:32 PM

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Use of unauthorized third-party software or methods, @blazing mason, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

olive finch Feb 28, 2021, 4:36 PM

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My account get ban for no reason help please

polar marshBOT Feb 28, 2021, 4:37 PM

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@olive finch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clever wharf Feb 28, 2021, 4:40 PM

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I can't change my Country.. This Chinese meseg appear on screen.. why?

Screenshot_20210228_203523_com.tencent.ig.jpg

fallen flare Feb 28, 2021, 4:41 PM

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help please, someone logs into my pubgm account from Twitter, I changed my password 3 times but someone still logs into my account

blazing mason Feb 28, 2021, 4:43 PM

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fallen flare help please, someone logs into my pubgm account from Twitter, I changed my passw...

F

hallow gulch Feb 28, 2021, 4:54 PM

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fallen flare help please, someone logs into my pubgm account from Twitter, I changed my passw...

Link a different social media account/ email, when you do so sign out of twitter.

full mango Feb 28, 2021, 4:54 PM

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Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5263157787

The name of the account user :
Ｍ٠ＺＵＥＳツ

polar marshBOT Feb 28, 2021, 4:54 PM

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@full mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

past glade Feb 28, 2021, 4:55 PM

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Mee too

hallow gulch Feb 28, 2021, 4:56 PM

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clever wharf I can't change my Country.. This Chinese meseg appear on screen.. why?

It's mentioned that you can't change your region for 180 days. Therefore changing it is not possible, until the cooldown ends.

clever wharf Feb 28, 2021, 4:57 PM

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@hallow gulch countdown already finished this notification for another change

hallow gulch Feb 28, 2021, 4:59 PM

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clever wharf <@671087554375712784> countdown already finished this notification for another ...

I'm assuming you've changed it before.

wintry cipher Feb 28, 2021, 4:59 PM

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Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5262524191 The name of the account user シنفسيه〆

polar marshBOT Feb 28, 2021, 4:59 PM

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@wintry cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hallow gulch Feb 28, 2021, 5:01 PM

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Avoid going off-topic, or use a different language aside from English.

clever wharf Feb 28, 2021, 5:01 PM

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@hallow gulch yeah but countdown already finish and I'm trying for change my country bcoz now im in uae

raven summit Feb 28, 2021, 5:01 PM

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180!!!!!

storm flumeBOT Feb 28, 2021, 5:04 PM

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Please do not use languages other than English, @raven summit @past glade. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

hallow gulch Feb 28, 2021, 5:05 PM

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clever wharf <@671087554375712784> yeah but countdown already finish and I'm trying for chan...

Where was your account created?

vivid trout Feb 28, 2021, 5:05 PM

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I had 545 Uc and then i go to a game war and when I went to lobby I didn't found my Uc

clever wharf Feb 28, 2021, 5:05 PM

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@hallow gulch in UAE

storm flumeBOT Feb 28, 2021, 5:06 PM

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Please contact the customer service via the in-game settings for further assistance, @vivid trout.

past glade Feb 28, 2021, 5:06 PM

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hallow gulch Where was your account created?

I live in iran I can't play pubg do you remember?

vivid trout Feb 28, 2021, 5:07 PM

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They didn't answer on my bug

night cloak Feb 28, 2021, 5:07 PM

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@vivid trout They will. Be patient.

hallow gulch Feb 28, 2021, 5:08 PM

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vivid trout I had 545 Uc and then i go to a game war and when I went to lobby I didn't f...

Where did you purchase your UC from ?

vivid trout Feb 28, 2021, 5:08 PM

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6 hours waiting @night cloak

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@hallow gulch nothing

night cloak Feb 28, 2021, 5:08 PM

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@vivid trout It can take up to 1 week, due to a huge number of queries.

vivid trout Feb 28, 2021, 5:09 PM

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But my friend had this bug and they answered in 20 min

clear spindle Feb 28, 2021, 5:11 PM

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@clever wharf try to change that after a few hours or a day.

clear spindle Feb 28, 2021, 5:12 PM

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vivid trout But my friend had this bug and they answered in 20 min

If they haven't replied you within a reasonable amount of time, start a new conversation.

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Refer #faq 5.4

polar marshBOT Feb 28, 2021, 5:12 PM

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@lime compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vivid trout Feb 28, 2021, 5:13 PM

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clear spindle If they haven't replied you within a reasonable amount of time, start a new conv...

I tried to open a new conversation i can't

acoustic arrow Feb 28, 2021, 5:13 PM

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‏w that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

‏I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏The account id
5866276120
‏The name of the account user
LW‏乀Rambʘ‏๛

polar marshBOT Feb 28, 2021, 5:13 PM

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@acoustic arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle Feb 28, 2021, 5:14 PM

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If so wait patiently for them to reply you, @vivid trout.

gritty umbra Feb 28, 2021, 5:14 PM

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my pubg accuont bend why 7 day im play pubg mobile gameloop

polar marshBOT Feb 28, 2021, 5:15 PM

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@gritty umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle Feb 28, 2021, 5:16 PM

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FYI, @gritty umbra global version of the GameLoop is recommended to play PUBG MOBILE.

vivid trout Feb 28, 2021, 5:22 PM

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clear spindle If so wait patiently for them to reply you, <@!677562221194117120>.

What should I do

lunar laurel Feb 28, 2021, 5:22 PM

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Hi , i have a problem starting the game sometimes , team death match loads mi in but everyones invisible , and in classic mode same ,loads in but no one moves , what can i do?

clear spindle Feb 28, 2021, 5:22 PM

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Follow those as what they said, @vivid trout.

vivid trout Feb 28, 2021, 5:22 PM

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I followed nothing had gone

wind glacier Feb 28, 2021, 5:23 PM

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If two different teams make the team how will they be sanctioned, lise take out the rank?

clear spindle Feb 28, 2021, 5:23 PM

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lunar laurel Hi , i have a problem starting the game sometimes , team death match loads mi in...

Report it in #old with:
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country
▫️ Video evidence

clear spindle Feb 28, 2021, 5:24 PM

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vivid trout I followed nothing had gone

Only they could help you with.

fierce night Feb 28, 2021, 5:26 PM

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hello , how can i baaan my account for 7 days ?
someone hacked my account and i need to ban it

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so that i can unlink my hacked account from my account

clear spindle Feb 28, 2021, 5:27 PM

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wind glacier If two different teams make the team how will they be sanctioned, lise take out ...

Not sure what you meant by that

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Please contact the in game customer service, @fierce night trying to get the account banned may result to 10 years.

fierce night Feb 28, 2021, 5:28 PM

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he trying to ban it anyway

chrome dust Feb 28, 2021, 5:28 PM

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New update coming on 2 march?

fierce night Feb 28, 2021, 5:28 PM

#

and in game support needs long time to answer

storm flumeBOT Feb 28, 2021, 5:28 PM

#

We currently do not have a specific release date for the upcoming update, @chrome dust. Once we do, we will publish further information in #news.

clear spindle Feb 28, 2021, 5:29 PM

#

fierce night and in game support needs long time to answer

Unfortunately it's something we cannot help you with.

fierce night Feb 28, 2021, 5:30 PM

#

clear spindle Unfortunately it's something we cannot help you with.

thank you ♥

clear spindle Feb 28, 2021, 5:30 PM

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You're welcome.

boreal cypress Feb 28, 2021, 5:37 PM

#

I have a problem with my account please respond

storm flumeBOT Feb 28, 2021, 5:37 PM

#

Please contact the customer service via the in-game settings for further assistance, @boreal cypress.

vivid trout Feb 28, 2021, 5:38 PM

#

clear spindle Only they could help you with.

So What should I do ?

clear spindle Feb 28, 2021, 5:38 PM

#

I believe that sentence is clear.

#

Please contact the customer service via the in-game settings for further assistance.

Only they could help you with.

boreal cypress Feb 28, 2021, 5:40 PM

#

How to break the internal link of the account

storm flumeBOT Feb 28, 2021, 5:40 PM

#

Please contact the customer service via the in-game settings for further assistance, @boreal cypress.

night cloak Feb 28, 2021, 6:15 PM

#

Hello. Can anyone support me please with the details or steps to create the pubg mobile tournament?

I'm new to this discipline but my team has experience in esports in general and we are just entering the game

sand path Feb 28, 2021, 6:17 PM

#

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license, @night cloak:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

night cloak Feb 28, 2021, 6:18 PM

#

sand path If players want to conduct a third-party authorized PUBG MOBILE tournament for c...

Thank you! Will request a license then

slender kite Feb 28, 2021, 6:30 PM

#

Please help me my in game dp of pubg is getting blur any solution for that ?🙏🏻

clear swan Feb 28, 2021, 6:43 PM

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Do not say that you do not know someone who is this cheater. You leave him while we are band, 3 of my friends are enough, and today I am 10 minutes, enough is enough

elder coyote Feb 28, 2021, 6:50 PM

#

Hello, what does he mean 4- Exact social media profile names linked with the game.

rotund totem Feb 28, 2021, 6:54 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5330538899
The name of account user : H1VxHONEYYYY

polar marshBOT Feb 28, 2021, 6:54 PM

#

@rotund totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elder coyote Feb 28, 2021, 7:00 PM

#

Hello, what does he mean 4- Exact social media profile names linked with the game.

wary musk Feb 28, 2021, 7:02 PM

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If i buy uc from uc station event will that count for purchase bonus rewards

#

For the love of god please reply

night cloak Feb 28, 2021, 7:24 PM

#

this message happened to me in match

onyx dagger Feb 28, 2021, 7:25 PM

#

What do you mean, @elder coyote?

#

Try sending as an image. @night cloak

onyx dagger Feb 28, 2021, 7:25 PM

#

wary musk If i buy uc from uc station event will that count for purchase bonus rewards

Hold on.

night cloak Feb 28, 2021, 7:26 PM

#

old relic Feb 28, 2021, 7:26 PM

#

Hello

#

Any help please

#

night cloak Feb 28, 2021, 7:27 PM

#

storm flumeBOT Feb 28, 2021, 7:27 PM

#

Please contact the customer service via the in-game settings for further assistance, @old relic.

onyx dagger Feb 28, 2021, 7:28 PM

#

Its in the File format. Anyways, what does the error message say, @night cloak?

old relic Feb 28, 2021, 7:28 PM

#

Rubex

#

How i do it on pubg mobile

forest sparrow Feb 28, 2021, 7:29 PM

#

old relic How i do it on pubg mobile

I text you bro

night cloak Feb 28, 2021, 7:30 PM

#

"your account has been frozen due to abnormal activities detected in your emulator.please update your emulator to the latest version":unlocks on:10:43

#

@onyx dagger

onyx dagger Feb 28, 2021, 7:31 PM

#

Oh.

storm flumeBOT Feb 28, 2021, 7:32 PM

#

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

onyx dagger Feb 28, 2021, 7:32 PM

#

Please move to #emulator-support, @night cloak.

#

Please do contact the Customer Service about this as only they can help you with Account related issues, @old relic.

elder coyote Feb 28, 2021, 7:35 PM

#

onyx dagger What do you mean, <@810852307185041428>?

Hey, what does customer service mean in this paragraph 4- The exact social media profile names associated with the game.

onyx dagger Feb 28, 2021, 7:36 PM

#

The exact name in your social media accounts which are linked with your Game account.

old relic Feb 28, 2021, 7:37 PM

#

elder coyote Feb 28, 2021, 7:37 PM

#

@onyx dagger Thank you, sorry for inconveniencing you

old relic Feb 28, 2021, 7:38 PM

#

Whats mean that

onyx dagger Feb 28, 2021, 7:38 PM

#

You'll need to be patient, @old relic.

storm flumeBOT Feb 28, 2021, 7:38 PM

#

Please refer to subpoint 5.4 in #faq for further information, @old relic.

onyx dagger Feb 28, 2021, 7:38 PM

#

No worries, @elder coyote. 🤗

night cloak Feb 28, 2021, 7:44 PM

#

it does not show me "emulator support "option

storm flumeBOT Feb 28, 2021, 7:48 PM

#

You can now access #emulator-chat and #emulator-support, @night cloak. Revert this at any time by sending .emulator in #481204134859505684.

onyx dagger Feb 28, 2021, 7:48 PM

#

Now you have access to #emulator-support.

polar marshBOT Feb 28, 2021, 7:50 PM

#

@covert bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steep sun Feb 28, 2021, 7:52 PM

#

old relic

Come i can help you

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you

polar marshBOT Feb 28, 2021, 8:03 PM

#

@steep sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

novel ermine Feb 28, 2021, 8:14 PM

#

#

Hi i have a problem in my account i cant change my region country .. and there's nothing in the sittings that discribe which region i belong too

feral forge Feb 28, 2021, 8:21 PM

#

you account was created in the EEA regions, and according to the rules and laws you can not change your region/country. @novel ermine

green rose Feb 28, 2021, 8:26 PM

#

Good afternoon, reinstalled the game, started to log in and encountered an error, error code 68222977 when preparing resources, please help solve this problem

Screenshot_20210228_222143_com.tencent.ig.jpg

feral forge Feb 28, 2021, 8:29 PM

#

restart your device and see if it works. otherwise try using a DNS. @green rose

mint topaz Feb 28, 2021, 8:35 PM

#

Hey can some one help me @feral forge

feral forge Feb 28, 2021, 8:37 PM

#

mint topaz Hey can some one help me <@!726389094418087977>

state your issue?

mint topaz Feb 28, 2021, 8:42 PM

#

feral forge state your issue?

Some one just write my id as his name in the game and put a bad profile picture im a streamer and many people searching my id pls help me

feral forge Feb 28, 2021, 8:42 PM

#

mint topaz Some one just write my id as his name in the game and put a bad profile picture ...

report the user in-game.

mint topaz Feb 28, 2021, 8:43 PM

#

feral forge report the user in-game.

I tried its not helping

mint topaz Feb 28, 2021, 8:44 PM

#

feral forge report the user in-game.

I have more than 2k people watching my stream and i told them all to report him and its not helping

feral forge Feb 28, 2021, 8:45 PM

#

mint topaz I have more than 2k people watching my stream and i told them all to report him ...

here we can not assist you regarding that.

mint topaz Feb 28, 2021, 8:47 PM

#

feral forge here we can not assist you regarding that.

What does it mean to be here as support?

feral forge Feb 28, 2021, 8:49 PM

#

mint topaz What does it mean to be here as support?

#questions message

mint topaz Feb 28, 2021, 8:50 PM

#

feral forge https://discord.com/channels/393088095840370689/481200416349224980/7119236051556...

Oh okay thnx you think the game support can help me ?

feral forge Feb 28, 2021, 8:53 PM

#

mint topaz Oh okay thnx you think the game support can help me ?

you should always give it a try, only they can assist you with in game related issues.

mint topaz Feb 28, 2021, 8:53 PM

#

feral forge you should always give it a try, only they can assist you with in game related i...

Okay thank you 🙏🏻

low tree Feb 28, 2021, 9:13 PM

#

My account was blocked without any violation of the rules, how can I recover it?

polar marshBOT Feb 28, 2021, 9:13 PM

#

@low tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

icy fiber Feb 28, 2021, 9:17 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My EsLaMEl account61270059247 has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id

The name of the account user

polar marshBOT Feb 28, 2021, 9:17 PM

#

@icy fiber:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Feb 28, 2021, 9:33 PM

#

Is Midas buy legit

olive sail Feb 28, 2021, 10:18 PM

#

Hello

#

#

I keep getting this error

#

XD my connection's working normally but the download doesnt wanna work

night cloak Feb 28, 2021, 10:53 PM

#

night cloak Is Midas buy legit

Yes

polar marshBOT Feb 28, 2021, 11:01 PM

#

@real gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

brave elm Feb 28, 2021, 11:09 PM

#

My account has been banned without any reson knowing i did not use any hack or other things:Please help me I am in a sad state I love PUBG I love to spend money on it give me a chance I swear I did not use anything illegal Help me return my account I am very sad please please:My account has been banned without any reson knowing i did not use any hack or other things please take problem as soon as possible ID:5307869974 /Eamil:krar19k89@gmail.com

polar marshBOT Feb 28, 2021, 11:09 PM

#

@brave elm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

river plank Feb 28, 2021, 11:27 PM

#

Hi i really want to play pubg mobile but my device is not supported at the moment i play on a samsung a01 core please help me

sick shale Feb 28, 2021, 11:28 PM

#

How are we supposed to help, @river plank ?

river plank Feb 28, 2021, 11:28 PM

#

Idk

#

Maybe try to get my device supported

sick shale Feb 28, 2021, 11:29 PM

#

Begging isn't allowed, @river plank Go through #735483472432594994 please

river plank Feb 28, 2021, 11:29 PM

#

Ok thx

#

But i dont have acces in guidlines

kindred bough Feb 28, 2021, 11:54 PM

#

#

when i try to login on emulator with Twitter it says that

#

how to solve this

#

pls help me

sick shale Feb 28, 2021, 11:57 PM

#

Click on Help center

#

And find the solution for this issue.

kindred bough Feb 28, 2021, 11:58 PM

#

One more thing

#

Is pubg state another game or what?

#

or it's another type like pubg koeran or pubg chinese version

sick shale Mar 1, 2021, 12:07 AM

#

It's a different game, not published by Tencent.

lean pier Mar 1, 2021, 12:09 AM

#

the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id(563100520)

The name of the account user(【XO】خطر)

polar marshBOT Mar 1, 2021, 12:09 AM

#

@lean pier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Mar 1, 2021, 12:17 AM

#

My account got hacked by someone who took my Twitter account,and now he got access to my account and I can’t unlink Twitter cause he logged in on another version 1.2.1.0.99999 is there any solution? I still got my Facebook and email and all purchases messages

broken orbit Mar 1, 2021, 12:17 AM

#

Hello I want to contact with someone from community team for some developing plan because we are 4 organization from 4 country's and everyone of us have some good suponssers and we thinking to be all of us under one org and we want to contact community teams and admins discord and tencent @lime juniper

#

<@&639889499718942720>

night cloak Mar 1, 2021, 12:31 AM

#

My account got hacked by someone who took my Twitter account,and now he got access to my account and I can’t unlink Twitter cause he logged in on another version 1.2.1.0.99999 is there any solution? I still got my Facebook and email and all purchases messages
The account id ( 518116624 )

jade nest Mar 1, 2021, 12:44 AM

#

night cloak My account got hacked by someone who took my Twitter account,and now he got acce...

This happens when your account has been accessed with a modified version of the game, you will need to wait for the next update to be able to log in.

cerulean junco Mar 1, 2021, 12:48 AM

#

PUBGM, you need to stop your false advertising immediately. Your TOS and your Rules clearly state that “We will not implement a ban just because the user is jailbroken.” This is simply not true, if you are jailbroken your account gets banned 10 years. Remove the false info from your ToS and your In game help page

night cloak Mar 1, 2021, 12:51 AM

#

This happens when your account has been accessed with a modified version of the game, you will need to wait for the next update to be able to log in.
@jade nest But the person who hacked my Twitter account is now playing with my account and I have it on video plus I can’t access my Twitter anymore Is there any solution to unlink my Twitter account

errant patio Mar 1, 2021, 1:03 AM

#

<@&481161015728406538>

night cloak Mar 1, 2021, 1:04 AM

#

<@&481161015728406538>

#

#

main condor Mar 1, 2021, 1:06 AM

#

Hey.. i have problem with my acc ... someone stole the e-email link and i had the twitter and another login way but i want unlink the e-email link ..some one can help me? I will give full info about the account to unlink the e-email

night cloak Mar 1, 2021, 1:06 AM

#

jade nest Mar 1, 2021, 1:08 AM

#

night cloak > This happens when your account has been accessed with a modified version of th...

There is nothing Anyone can do about that.Contact in-game customer support for further assistance.

#

And also don't ping role mentions.Its reserved for emergency situations

jade nest Mar 1, 2021, 1:09 AM

#

main condor Hey.. i have problem with my acc ... someone stole the e-email link and i had th...

Contact in-game customer support for further assistance please

main condor Mar 1, 2021, 1:12 AM

#

But I want a quick response because it will unlink the Twitter and other access method

winter garnet Mar 1, 2021, 1:18 AM

#

hello

#

Can one of the supervisors contact me to help me solve the game's issue?

timber skiff Mar 1, 2021, 1:43 AM

#

Hi , i need change my email in pubg mobile , any one can help me ?

spiral eagle Mar 1, 2021, 1:45 AM

#

Hello,pubg mobile, I know that you are very busy due to the large number of message . I had no problem with my account .My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game
I ask to solve problem as soon as possible because I am wronged . Thank you pubg mobile

The account id 5224935570
The name of account user 父MRمرعب

storm flumeBOT Mar 1, 2021, 1:45 AM

#

Please do not use languages other than English, @spiral eagle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT Mar 1, 2021, 1:45 AM

#

@spiral eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral forge Mar 1, 2021, 1:46 AM

#

@timber skiff you may contact the in game customer service for further assistance.

timber skiff Mar 1, 2021, 1:47 AM

#

@feral forge no one answer to me , only the automatic response

feral forge Mar 1, 2021, 1:49 AM

#

main condor But I want a quick response because it will unlink the Twitter and other access ...

please contact the in game customer service referring to the steps in this screenshot

feral forge Mar 1, 2021, 1:51 AM

#

timber skiff <@!726389094418087977> no one answer to me , only the automatic response

keep trying. only the customer service may assist you with that.

night cloak Mar 1, 2021, 1:51 AM

#

Can i get pubg beta version

feral forge Mar 1, 2021, 1:54 AM

#

night cloak Can i get pubg beta version

#news message

#

@cerulean junco you should put that in #old

broken orbit Mar 1, 2021, 2:06 AM

#

broken orbit Hello I want to contact with someone from community team for some developing pla...

<@&639889499718942720> @lime juniper

reef mantle Mar 1, 2021, 2:07 AM

#

Why my rank is shown as Unranked while I am at 37 in Solo wins?

feral forge Mar 1, 2021, 2:08 AM

#

what is your in game level? @reef mantle

reef mantle Mar 1, 2021, 2:08 AM

#

33

#

What is the minimum level requirement?

feral forge Mar 1, 2021, 2:09 AM

#

your account will need to be at least 35-40 in order to be ranked. @reef mantle

reef mantle Mar 1, 2021, 2:09 AM

#

kk

willow dragon Mar 1, 2021, 2:12 AM

#

Please I want to unlink a phone number in my Pubg account and the number is not mine and I have all the other links and proves

feral forge Mar 1, 2021, 2:13 AM

#

willow dragon Please I want to unlink a phone number in my Pubg account and the number is not ...

you may contact the in game customer service referring to the steps in this screenshot.

placid elbow Mar 1, 2021, 2:30 AM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5388333440
The name of the account use CHK丨HEMA〆

polar marshBOT Mar 1, 2021, 2:30 AM

#

@placid elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

languid isle Mar 1, 2021, 2:43 AM

#

<@&639889499718942720> @lime juniper hello tencent why are you doing this to me, check my channel once I will be able to answer whatever you get after that.

#

<@&639889499718942720> @lime juniper Why are you not giving strike to those who really misuse your game. Why are you giving strikes to a true and good creator? I only create pubg montage videos on youtube. Do not promote anything wrong. But why is nobody replying to me

night cloak Mar 1, 2021, 2:53 AM

#

languid isle <@&639889499718942720> <@237624303581921281> Why are you not giving strike to th...

Mail the claimant

languid isle Mar 1, 2021, 2:54 AM

#

@night cloak already but not any response

night cloak Mar 1, 2021, 2:54 AM

#

Wait for their response

scarlet sigil Mar 1, 2021, 3:19 AM

#

My account has been blocked for ten years for repeating the attempt to change the access code for the game because the company did not send the code to my mobile number so I repeated the attempt many times to be blocked. Note that whenever I tried to change the phone code the company bans me for a whole day and does not send me any code to change the code although I have submitted a request" official to the company's website for the purpose of change and did nothing, so I repeated my attempt today and I am banned for ten years and I think that this was done by mistake, it is not possible to spend A lot of money on an account and cheat on.
This is my account code in the game 5406831818

Screenshot_20210301_045628_com.tencent.ig.jpg

polar marshBOT Mar 1, 2021, 3:19 AM

#

@scarlet sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fathom arch Mar 1, 2021, 3:57 AM

#

‏Hello please help me I joined random team
‏ then one of them said that he is hacker after that I got banned for 10 years I don't know why this is my account information please help me
‏Because I do not deserve that and it is unfair to me

‏Note that I paid a huge amount into my account, and thank you very much

‏ 1: nickname: BNTZAYED
‏ 2: ID: 544802557

polar marshBOT Mar 1, 2021, 3:57 AM

#

@fathom arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

civic pivot Mar 1, 2021, 4:51 AM

#

Why do i have delay while throwing second throwable?

reef mantle Mar 1, 2021, 4:52 AM

#

Why some accounts are not banned yet there are clear evidences in the video. The hacker also confessed me upfront that he is hacking and still my report has been considered as unsatisfied.

#

@lime juniper

night cloak Mar 1, 2021, 4:53 AM

#

reef mantle Why some accounts are not banned yet there are clear evidences in the video. The...

in #cheater-reports ?

reef mantle Mar 1, 2021, 4:53 AM

#

Yup

night cloak Mar 1, 2021, 4:54 AM

#

You might not have followed the correct format refer the pinned message for correct format

reef mantle Mar 1, 2021, 4:55 AM

#

I followed but the answer i recieved is evidences are not clear. Any geniune player will call that gameplay illegal but no 😔.

night cloak Mar 1, 2021, 4:55 AM

#

You can ask why your report was rejected in #discord

deep creek Mar 1, 2021, 5:04 AM

#

Unlink Gmail Login Help

night cloak Mar 1, 2021, 5:04 AM

#

It is not possible to Unlink Email @deep creek

vagrant nova Mar 1, 2021, 5:32 AM

#

iphone 7 lagging very much these days what should i do.

night cloak Mar 1, 2021, 5:33 AM

#

Refer subpoint 4.8 in #faq @vagrant nova

idle timber Mar 1, 2021, 5:37 AM

#

Hey sorry, this is random but I was wondering if anyone had information on pubg new state

night cloak Mar 1, 2021, 5:37 AM

#

We only provide community support for PUBG Mobile Global version @idle timber

idle timber Mar 1, 2021, 5:38 AM

#

Alrighty then thank you

#

Have a good day 👋🏽

night cloak Mar 1, 2021, 5:39 AM

#

You too

winged lintel Mar 1, 2021, 6:05 AM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5323760065

The name of the account user OM么《SAW》

polar marshBOT Mar 1, 2021, 6:05 AM

#

@winged lintel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

supple lark Mar 1, 2021, 7:09 AM

#

My graphics resets again and again to blanced automatically after opening game.

celest shadow Mar 1, 2021, 7:10 AM

#

Are you on Android or iOS, @supple lark?

supple lark Mar 1, 2021, 7:10 AM

#

Android

celest shadow Mar 1, 2021, 7:11 AM

#

Have you tried repairing your game?

supple lark Mar 1, 2021, 7:11 AM

#

My graphics resets to balanced everytime when i open game

#

1 time

#

Only one time repaired my game

#

Pls help me

#

@celest shadow

celest shadow Mar 1, 2021, 7:14 AM

#

Go to your Graphics settings, and disable "Auto-adjust Graphics", @supple lark. It will be at the bottom.

supple lark Mar 1, 2021, 7:15 AM

#

It is disabled

#

I used to play on smooth graphics

celest shadow Mar 1, 2021, 7:16 AM

#

Try reinstalling the game. If the issue persist, please report it in #old.

bleak spade Mar 1, 2021, 7:31 AM

#

Hello, I found my PUBG Mobile account was stolen and linked to the email, and the account was recovered, but how did I delete the email?

#

Hello, I found my PUBG Mobile account was stolen and linked to the email, and the account was recovered, but how did I delete the email?

feral forge Mar 1, 2021, 7:35 AM

#

bleak spade Hello, I found my PUBG Mobile account was stolen and linked to the email, and th...

please contact the in game customer service referring to the steps in this screenshot

bleak spade Mar 1, 2021, 7:38 AM

#

Is it possible to contact the support from another mobile phone?

reef lily Mar 1, 2021, 7:38 AM

#

hello my pubgm account has been stolen and it is connected to facebook and google play games. May you help me disconnect my account from Facebook.

manic niche Mar 1, 2021, 7:39 AM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 572385950

The name of the account user:سعودūزق

Screenshot_20210301_103709_com.tencent.ig.jpg

storm flumeBOT Mar 1, 2021, 7:39 AM

#

Please do not use languages other than English, @manic niche. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT Mar 1, 2021, 7:39 AM

#

@manic niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

reef lily Mar 1, 2021, 7:39 AM

#

and it also got banned for any unknown reason

polar marshBOT Mar 1, 2021, 7:39 AM

#

@reef lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Mar 1, 2021, 7:42 AM

#

bleak spade Is it possible to contact the support from another mobile phone?

yes you can

marble helm Mar 1, 2021, 8:02 AM

#

If i buy uc from uc station event will that count for purchase bonus rewards

feral forge Mar 1, 2021, 8:05 AM

#

@night cloak feel free to provide your suggestions in #old

topaz ginkgo Mar 1, 2021, 8:06 AM

#

Join everyone

night cloak Mar 1, 2021, 8:06 AM

#

no no promotion here

marble helm Mar 1, 2021, 8:06 AM

#

If i buy uc from uc station event will that count for purchase bonus rewards

covert sandal Mar 1, 2021, 8:11 AM

#

hello

#

@polar marsh i need help

#

@polar marsh my account got banned for no reason i was not hacking and even i was using the official gameloop 7.1 beta but my account got banned for 7 days

polar marshBOT Mar 1, 2021, 8:12 AM

#

@covert sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marble helm Mar 1, 2021, 8:15 AM

#

@polar marsh
If i buy uc from uc station event will that count for purchase bonus rewards and how to join pubg uk discord server

feral forge Mar 1, 2021, 8:28 AM

#

@marble helm for regional communities server, please refer to sub point 3.1 via #735483472432594994

olive sail Mar 1, 2021, 8:28 AM

#

Helloo

#

#

How do i solve this
Its rediculous

jade nest Mar 1, 2021, 8:29 AM

#

Refer to #faq 4.5@olive sail

olive sail Mar 1, 2021, 8:30 AM

#

My connection is perfectly fine but somehow it keeps not wanting to download

#

Alright

jade nest Mar 1, 2021, 8:30 AM

#

Try using a DNS changer. Set DNS 1 to 1.1.1.1 and DNS 2 to 1.0.0.1 and try downloading again@olive sail

celest shadow Mar 1, 2021, 8:33 AM

#

Please do not advertise here, @topaz ginkgo.

celest shadow Mar 1, 2021, 8:34 AM

#

marble helm If i buy uc from uc station event will that count for purchase bonus rewards

No it will not. Only if you purchase from the in-game store.

marble helm Mar 1, 2021, 8:42 AM

#

@celest shadow
I am from uk so how can i join pubg uk discord server ?

celest shadow Mar 1, 2021, 8:42 AM

#

marble helm <@149350774554624000> I am from uk so how can i join pubg uk discord server ?

You may refer to subpoint 3.1 in the #735483472432594994 channel to join your regional community.

cloud rampart Mar 1, 2021, 8:45 AM

#

why the freak i cant control 2 buttons at the same time!?!

#

like ads at right and trigger button at right too

#

and it making like confusing and diffecult which button want to control

night cloak Mar 1, 2021, 8:50 AM

#

Undercover mode in metro doesn’t work

hollow temple Mar 1, 2021, 8:50 AM

#

hello , morning

#

i have problem someone hacked my account link

sharp latch Mar 1, 2021, 8:55 AM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account ID: 5739967126

The name of the account user :
『ABU』SLIMAN

polar marshBOT Mar 1, 2021, 8:56 AM

#

@sharp latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral forge Mar 1, 2021, 8:56 AM

#

was it like that before? or did you change it recently? @cloud rampart

#

@hollow temple do you still have access to your game account? and which link is hacked?

cloud rampart Mar 1, 2021, 8:58 AM

#

feral forge was it like that before? or did you change it recently? <@!348414638548844544>

yes it is. everytime

#

i mean like hold ads and hold fire trigger and then moving fire button or ads button.

hollow temple Mar 1, 2021, 9:00 AM

#

@feral forge
i lost my mobile and the one who found it , changed my twitter and facebook which login to the game with , but he couldn’t change the e-mail
so i can login with e-mail and password
when i try to unlink facebook or twitter he login with it and cancel unlinking
i have all information can prove that my account ,old receipt charging UC , date of registration to the game , facebook and twitter names .

feral forge Mar 1, 2021, 9:00 AM

#

try to reorganise your control settings. @cloud rampart

hollow temple Mar 1, 2021, 9:01 AM

#

and old videos for the account

feral forge Mar 1, 2021, 9:02 AM

#

@hollow temple you should first contact the respective social media to recover your accounts. and have you contacted the in game customer service yet?

cloud rampart Mar 1, 2021, 9:03 AM

#

feral forge try to reorganise your control settings. <@!348414638548844544>

my setting

olive sail Mar 1, 2021, 9:03 AM

#

XD okay a dns didnt help but a vpn did for some reason

#

thank you fro ur help

gusty vapor Mar 1, 2021, 9:04 AM

#

number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5244605395

The name of the account user 2ī0ī0ī7ُْ

polar marshBOT Mar 1, 2021, 9:04 AM

#

@gusty vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral forge Mar 1, 2021, 9:05 AM

#

@olive sail we don't recommend using a VPN as it comes under 3rd party applications.

austere stream Mar 1, 2021, 9:05 AM

#

When is the new update coming

#

Date?

olive sail Mar 1, 2021, 9:05 AM

#

ahh ill just use it shortly do finish the downloads

night cloak Mar 1, 2021, 9:05 AM

#

austere stream When is the new update coming

no information about that keep an eye on #news

olive sail Mar 1, 2021, 9:06 AM

#

not gonna play on vpn

hollow temple Mar 1, 2021, 9:08 AM

#

@feral forge
i already contacted the social media supports
facebook and twitter but with no help they dont even answer .
i dont know how to contact the in-game support for help , if i prove that im owner of the account and answered all their Questions they will help me get my account back and unlink facebook and twitter both ?

feral forge Mar 1, 2021, 9:10 AM

#

hollow temple <@!726389094418087977> i already contacted the social media supports facebook...

yes. you can contact the in game customer service via basic settings or via login page.

#

and you may also refer to this screenshot

celest shadow Mar 1, 2021, 9:11 AM

#

Could you please explain your issue in detail, @cloud rampart?

cloud rampart Mar 1, 2021, 9:12 AM

#

The control of my hud

celest shadow Mar 1, 2021, 9:13 AM

#

What's the problem with it?

cloud rampart Mar 1, 2021, 9:14 AM

#

i cant even control when:

shooting first at right side and then ads
ads and then shooting at right side

#

*shooting=pressing trigger

celest shadow Mar 1, 2021, 9:14 AM

#

Control your camera movement?

cloud rampart Mar 1, 2021, 9:14 AM

#

yea

#

that what i mean

celest shadow Mar 1, 2021, 9:16 AM

#

Please make sure that these two options are enabled in your basic settings:

▫️ Camera Rotation while Leaning
▫️ Camera Rotation while ADS

cloud rampart Mar 1, 2021, 9:17 AM

#

actually already enable it since long time

hollow temple Mar 1, 2021, 9:18 AM

#

@feral forge Thank you i will contact them

cloud rampart Mar 1, 2021, 9:18 AM

#

i forgot that i use hold button function

hollow temple Mar 1, 2021, 9:18 AM

#

@feral forge thanks for help ❤️

cloud rampart Mar 1, 2021, 9:21 AM

#

lemme sent how i controls with my hud

little olive Mar 1, 2021, 10:22 AM

#

Just a question. Will rage gear be brought back? Seemed to be the only enjoyable game mode for me and would like to know if it's returning?

feral forge Mar 1, 2021, 10:33 AM

#

little olive Just a question. Will rage gear be brought back? Seemed to be the only enjoyable...

no information regarding that. and you may suggest it in #old

cloud rampart Mar 1, 2021, 10:35 AM

#

@celest shadow this is how i control

rugged temple Mar 1, 2021, 10:42 AM

#

A hacker logged my account in other version.please help to recover my account

night cloak Mar 1, 2021, 10:42 AM

#

rugged temple A hacker logged my account in other version.please help to recover my account

Contact customer service For the hacked account and wait for the next update

cloud rampart Mar 1, 2021, 10:43 AM

#

just gonna answer that but ok

celest shadow Mar 1, 2021, 10:43 AM

#

Thank you for the detailed video, @cloud rampart. I'll look into it later and see if I can find out a solution for you.

cloud rampart Mar 1, 2021, 10:44 AM

#

your welcome

tranquil stratus Mar 1, 2021, 10:44 AM

#

Please someone help me change my server to Asia

rugged temple Mar 1, 2021, 10:44 AM

#

night cloak Contact customer service For the hacked account and wait for the next update

How to contact constomer service

onyx dagger Mar 1, 2021, 10:44 AM

#

You can try changing your server via the game settings, @tranquil stratus.

night cloak Mar 1, 2021, 10:44 AM

#

rugged temple How to contact constomer service

cloud rampart Mar 1, 2021, 10:44 AM

#

rugged temple How to contact constomer service

You can see before login

storm flumeBOT Mar 1, 2021, 10:44 AM

#

Please refer to subpoint 5.3 in #faq for further information, @rugged temple.

cloud rampart Mar 1, 2021, 10:45 AM

#

nvm, Nice already show it

torpid lark Mar 1, 2021, 10:54 AM

#

Hello PUBG My account was banned due to a simple error. I have downloaded the infringing software and I do not know about it that it violates your policy and I got a 10-year ban I ask you to reopen the account because I have spent a lot of money on the account and I promise you after carrying these tools again please give the players one last chance so that we can develop the game and thank you ID: 51257925734

polar marshBOT Mar 1, 2021, 10:54 AM

#

@torpid lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lost panther Mar 1, 2021, 11:01 AM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5480315140
The name of the account user chamiamin

polar marshBOT Mar 1, 2021, 11:01 AM

#

@lost panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unique swan Mar 1, 2021, 11:07 AM

#

Screenshot_2021-03-01-16-35-36-33_dac7cc7571c39b392df64923967cf7da.jpg

#

Is this 3rd month or 8th month ??

#

I mean is this MM/DD/YY

#

Or

#

DD/MM/YY

#

Bro not that I mean the dates

#

03.08.2021

stiff hare Mar 1, 2021, 11:08 AM

#

7 day.

unique swan Mar 1, 2021, 11:09 AM

#

Ok thanks

night cloak Mar 1, 2021, 11:12 AM

#

hello

#

do you guys work for pubgm? @@vagrant tulip

celest shadow Mar 1, 2021, 11:14 AM

#

cloud rampart

I understand what your issue is now. It happens when you scope in, and shoot with your thumb fire button, release your scope button, and then scope in again which causes you to not be able to control the recoil when using the fire button with your thumb. Correct?

There is only a few solutions I could come up with:

:white_small_square: Use your index finger to control the recoil (while holding the scope in button), this is possible since you have the "Camera Rotation while ADS" enabled.

:white_small_square: Another solution would be enabling the other fire button which is located at the top-left of your screen and use your left index to shoot and your thumbs to control the recoil.

Feel free to report this in #old. Thank you for the detailed video again.

night cloak Mar 1, 2021, 11:16 AM

#

anyone have any idea how to contact customer support non through game

#

in-game customer support is not helpful at all

fallow mason Mar 1, 2021, 11:17 AM

#

G-mail ;)

night cloak Mar 1, 2021, 11:17 AM

#

night cloak anyone have any idea how to contact customer support non through game

You can contact them through email but it is for general inquires For account related issues contact them via game

#

for recovering hacked account

#

For that you should contact them via game

#

ive been trying to get my account back for 2 weeks now

#

not helpful at all

#

What did they respond to you?

#

that i haven't provided all the information even though i had

#

yes but the hacker will kick me if i dont hurry

#

in-game customer support is useless thats why i need another way to contact them

#

i have given them date

#

corect

#

i just dont know how you write it sience im from eu

#

so the number is not in right order

#

idk it sey 20 ju. 2018

#

Jun*

#

in eu its 20.06.2018

#

but idk us

#

it was on that day i remember

#

i log in with fb same day as download

#

they also want first payment receipt but i dont have since it was 2019

#

i can only send screenshot of the Gmail ive gotten

#

Screenshot_2021-02-25-13-17-29-05_dac7cc7571c39b392df64923967cf7da.jpg

#

they also want money from me

#

i am worried they will permanently delete my account

#

ok i will

#

thanks for the help

woeful flare Mar 1, 2021, 11:31 AM

#

#

what happened here

#

ok

exotic shell Mar 1, 2021, 11:34 AM

#

Hi friends, The new Session don’t start today?

night cloak Mar 1, 2021, 11:34 AM

#

exotic shell Hi friends, The new Session don’t start today?

no

exotic shell Mar 1, 2021, 11:35 AM

#

One more month?

night cloak Mar 1, 2021, 11:35 AM

#

i said sorry goddamn

cloud rampart Mar 1, 2021, 11:35 AM

#

celest shadow I understand what your issue is now. It happens when you scope in, and shoot wit...

Not use much index finger, but thanks. Also, your welcome. Make sure need to add something new control hud setting that can use both of thumb fire and ads at the same time to make more easier.

#

now need practice

exotic shell Mar 1, 2021, 11:36 AM

#

can someone tell me when the session is over?

night cloak Mar 1, 2021, 11:36 AM

#

help

#

😭

#

he is unlinking me

#

what do i dodoododdod

night cloak Mar 1, 2021, 11:37 AM

#

night cloak he is unlinking me

Contact customer service We dont handle account related issues here

#

i did no help

#

i dont know what to do

#

ill lose my account forever

#

it dont let me in

#

it sey logg in from other location

#

i did

#

ive been trying for two weeks

#

omg man im stressed

#

why do they hack me

#

thanks anyway

languid shore Mar 1, 2021, 11:45 AM

#

السلام عليكم

#

Hi

celest shadow Mar 1, 2021, 11:46 AM

#

Hello, @languid shore. How can we help you?

sick shale Mar 1, 2021, 11:46 AM

#

exotic shell can someone tell me when the session is over?

15th March

languid shore Mar 1, 2021, 11:48 AM

#

celest shadow Hello, <@734138467532931088>. How can we help you?

Yeah, I had a hacker account in 2020 or 2019, and I don't remember very well, and the hacker is either absent or not reactive, how can I get the clouds back?

#

(Calculation)

#

Sorry, I don't know English very well. I'm Arabic.

#

@olive dove

#

تعال يا احمد

celest shadow Mar 1, 2021, 11:52 AM

#

Please join the MENA server for assistance if you are unable to communicate in English well, @languid shore.

https://discord.gg/pubgm-mena

vagrant nova Mar 1, 2021, 11:52 AM

#

If i have rp already and someone purchases rp for me then what happens??

languid shore Mar 1, 2021, 11:52 AM

#

celest shadow Please join the MENA server for assistance if you are unable to communicate in E...

Thanks🌹

night cloak Mar 1, 2021, 11:53 AM

#

i cursing allowed here?

celest shadow Mar 1, 2021, 11:54 AM

#

No it is not, @night cloak. Please refer to our #735483472432594994.

vagrant nova Mar 1, 2021, 11:54 AM

#

someone answer me

celest shadow Mar 1, 2021, 11:54 AM

#

vagrant nova If i have rp already and someone purchases rp for me then what happens??

It would most likely turn into Royale Pass points if you already own one.

exotic shell Mar 1, 2021, 11:54 AM

#

how long does it take to receive a message from pubg? i have been waiting for a message in the game for 5 days

vagrant nova Mar 1, 2021, 11:54 AM

#

celest shadow It would most likely turn into Royale Pass points if you already own one.

what is that

storm flumeBOT Mar 1, 2021, 11:54 AM

#

Please refer to subpoint 5.4 in #faq for further information, @exotic shell.

night cloak Mar 1, 2021, 11:54 AM

#

never mind im going insane

celest shadow Mar 1, 2021, 11:55 AM

#

vagrant nova what is that

RP points, they are a form of currency that you can use to redeem items in the redeem section.

warped pagoda Mar 1, 2021, 11:55 AM

#

what is the midasbuy support email?

vagrant nova Mar 1, 2021, 11:55 AM

#

ok

celest shadow Mar 1, 2021, 11:55 AM

#

warped pagoda what is the midasbuy support email?

help@midasbuy.com

night cloak Mar 1, 2021, 11:55 AM

#

does ingame support have email

warped pagoda Mar 1, 2021, 11:56 AM

#

@celest shadow Can I ever ask you a question? I accidentally transferred 20000uc to the wrong email, can it be deducted or can the money be returned?

night cloak Mar 1, 2021, 11:56 AM

#

night cloak does ingame support have email

for your issue you need to contact them via game

vagrant nova Mar 1, 2021, 11:56 AM

#

warped pagoda <@149350774554624000> Can I ever ask you a question? I accidentally transferred ...

gimme some]

night cloak Mar 1, 2021, 11:57 AM

#

but it takes forever for them to reply

exotic shell Mar 1, 2021, 11:57 AM

#

how long does it take to receive a message from pubg? i have been waiting for a message in the game for 5 days

night cloak Mar 1, 2021, 11:57 AM

#

exotic shell how long does it take to receive a message from pubg? i have been waiting for a...

Refer subpoint 5.4 in #faq

exotic shell Mar 1, 2021, 11:58 AM

#

Nice sorry I don’t get it, I am new here and in the game. What is 5.4

night cloak Mar 1, 2021, 11:58 AM

#

exotic shell Nice sorry I don’t get it, I am new here and in the game. What is 5.4

The customer service receives a large number of support requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. However, the response time depends on the number of support requests. You are therefore kindly asked to wait patiently. If you are not contacted within a reasonable time span, please reply to the support ticket with a kind reminder.

#

what should i write im bad at English?

exotic shell Mar 1, 2021, 11:59 AM

#

How can I do a Kind remember?

night cloak Mar 1, 2021, 11:59 AM

#

mybe they dont know what i meant

night cloak Mar 1, 2021, 12:00 PM

#

exotic shell How can I do a Kind remember?

Just reply them

warped pagoda Mar 1, 2021, 12:00 PM

#

@vagrant tulip why can't I withdraw the money too?

night cloak Mar 1, 2021, 12:00 PM

#

night cloak mybe they dont know what i meant

they do know

#

k guys ill remind them thanks bye

celest shadow Mar 1, 2021, 12:02 PM

#

warped pagoda <@149350774554624000> Can I ever ask you a question? I accidentally transferred ...

Wrong e-mail or wrong account? You cannot issue a refund, but feel free to contact Midasbuy and see what help they can offer in this regard.

viral wyvern Mar 1, 2021, 12:16 PM

#

Screenshot_2021-03-01-19-30-14-820_com.tencent.ig.jpg

civic shadow Mar 1, 2021, 12:16 PM

#

What code 241 means

viral wyvern Mar 1, 2021, 12:16 PM

#

Hey Pubg Support Today I Got Banned Without Any Reason I Am Not Using Any Hack Or Tools Why I Got Banned For No Reason

polar marshBOT Mar 1, 2021, 12:16 PM

#

@viral wyvern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

zealous lion Mar 1, 2021, 12:18 PM

#

HI there, Can i know how to get the PMCO point table?

celest shadow Mar 1, 2021, 12:25 PM

#

zealous lion HI there, Can i know how to get the PMCO point table?

Our esports moderator @onyx cairn may be able to help you with this. Please await for his response.

zealous lion Mar 1, 2021, 12:25 PM

#

ok

honest slate Mar 1, 2021, 12:54 PM

#

Hello i have a question!

#

What happens if someone team up in livik? Will they get banned? like what happens if you team up and is it violation of game ?

exotic shell Mar 1, 2021, 12:58 PM

#

Guys some say the session ends on 15.3 some say on 21.3 what is true now

honest slate Mar 1, 2021, 12:58 PM

#

exotic shell Guys some say the session ends on 15.3 some say on 21.3 what is true now

15th of march !

exotic shell Mar 1, 2021, 12:59 PM

#

Okay thanks my brother

#

😄

honest slate Mar 1, 2021, 12:59 PM

#

Cheers!

ivory surge Mar 1, 2021, 1:00 PM

#

كيف فك حساب باند

storm flumeBOT Mar 1, 2021, 1:00 PM

#

Please do not use languages other than English, @ivory surge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

snow fox Mar 1, 2021, 1:01 PM

#

Hello

still imp Mar 1, 2021, 1:01 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5648954769The name of the account user eljockerrrrr

polar marshBOT Mar 1, 2021, 1:01 PM

#

@still imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

snow fox Mar 1, 2021, 1:03 PM

#

Is there any authorized person?

sweet violet Mar 1, 2021, 1:04 PM

#

Hi, I mistakenly changed my clan name to a wrong name and I can’t change it before 60 days but I need to change it as soon as possible! I’m a YouTuber and people are counting on me and my channel depends on the clan I really need help!

night cloak Mar 1, 2021, 1:04 PM

#

where can i download pubg beta @celest shadow

#

Can u help me i repaired game 3-4 times and same pls any solve?

stark plank Mar 1, 2021, 1:05 PM

#

How and where can we report people who benefit from game bugs? Video is available.

night cloak Mar 1, 2021, 1:06 PM

#

stark plank How and where can we report people who benefit from game bugs? Video is availabl...

in #old @stark plank

honest slate Mar 1, 2021, 1:06 PM

#

honest slate Hello i have a question!

Anyone ?

feral forge Mar 1, 2021, 1:07 PM

#

honest slate What happens if someone team up in livik? Will they get banned? like what happen...

yes. report them in game if the system detects it they might get banned

night cloak Mar 1, 2021, 1:08 PM

#

stark plank How and where can we report people who benefit from game bugs? Video is availabl...

already told here #questions message

night cloak Mar 1, 2021, 1:08 PM

#

feral forge yes. report them in game if the system detects it they might get banned

how to download pubg beta

honest slate Mar 1, 2021, 1:08 PM

#

If system dont get detected then? They'll play whole game while teaming up

#

My own teammate was teaming up with enemies. how can i even get their ID's

feral forge Mar 1, 2021, 1:08 PM

#

@sweet violet you may try to contact the in game customer service.

night cloak Mar 1, 2021, 1:09 PM

#

feral forge <@805050573555892264> you may try to contact the in game customer service.

@feral forge how to download pubg beta

feral forge Mar 1, 2021, 1:09 PM

#

night cloak <@!726389094418087977> how to download pubg beta

#news message

feral forge Mar 1, 2021, 1:10 PM

#

stark plank How and where can we report people who benefit from game bugs? Video is availabl...

report them in-game.

snow fox Mar 1, 2021, 1:10 PM

#

Help me

feral forge Mar 1, 2021, 1:11 PM

#

@snow fox what do you mean?

night cloak Mar 1, 2021, 1:11 PM

#

Help

#

Pleasd

night cloak Mar 1, 2021, 1:12 PM

#

feral forge https://discord.com/channels/393088095840370689/481197473403240451/8067527655640...

thanks miss

night cloak Mar 1, 2021, 1:13 PM

#

night cloak Can u help me i repaired game 3-4 times and same pls any solve?

.

snow fox Mar 1, 2021, 1:13 PM

#

@feral forge When you do not enter the pubg for 15 days, it writes something like 300 + 6000 uc as a return reward. What does it mean?

sweet violet Mar 1, 2021, 1:13 PM

#

feral forge <@805050573555892264> you may try to contact the in game customer service.

Already tried, no response 😦

feral forge Mar 1, 2021, 1:15 PM

#

snow fox <@726389094418087977> When you do not enter the pubg for 15 days, it writes some...

that is the return special. if you purchase for 300uc. you will get an random extra from 0uc up to 6000uc.

hallow gulch Mar 1, 2021, 1:16 PM

#

snow fox <@726389094418087977> When you do not enter the pubg for 15 days, it writes some...

That's in addition for the big 6k uc pack that you could purchase.

snow fox Mar 1, 2021, 1:17 PM

#

@feral forge thank you

#

@hallow gulch tahnk you bro

onyx dagger Mar 1, 2021, 1:17 PM

#

Well, waiting for 60 days is the only way, sadly. @sweet violet

hallow gulch Mar 1, 2021, 1:18 PM

#

honest slate My own teammate was teaming up with enemies. how can i even get their ID's

Check your recent players.

onyx dagger Mar 1, 2021, 1:18 PM

#

You should've been careful with those. 🤷

sweet violet Mar 1, 2021, 1:19 PM

#

onyx dagger Well, waiting for 60 days is the only way, sadly. <@805050573555892264>

RIP my YT channel 🥲

hallow gulch Mar 1, 2021, 1:20 PM

#

stark plank How and where can we report people who benefit from game bugs? Video is availabl...

You may report bugs in #old. As for the people exploiting, you can report them in-game.

feral forge Mar 1, 2021, 1:20 PM

#

@night cloak could you please describe your issue in a more detailed way?

lime fulcrum Mar 1, 2021, 1:22 PM

#

i have updated my gameloop and pubg today after 5 months, i haven't been playing since november. but the issue is when i open the game the game screen got glitchy. check the pic

onyx dagger Mar 1, 2021, 1:22 PM

#

night cloak Can u help me i repaired game 3-4 times and same pls any solve?

There's no point in repairing the game for that.

north hawk Mar 1, 2021, 1:22 PM

#

I cant log in from watsapp something is wrong

onyx dagger Mar 1, 2021, 1:23 PM

#

Failed to get items that are Legendary or above 30 times in a Row.

#

WhatsApp, @north hawk? ConfusedCat

storm flumeBOT Mar 1, 2021, 1:23 PM

#

You can now access #emulator-chat and #emulator-support, @lime fulcrum. Revert this at any time by sending .emulator in #481204134859505684.

onyx dagger Mar 1, 2021, 1:23 PM

#

Please move to #emulator-support, @lime fulcrum.

lime fulcrum Mar 1, 2021, 1:24 PM

#

onyx dagger Please move to <#505322257157980160>, <@581807648903659559>.

okay

onyx dagger Mar 1, 2021, 1:24 PM

#

Alright then.

north hawk Mar 1, 2021, 1:26 PM

#

onyx dagger WhatsApp, <@297380746795024384>? <:ConfusedCat:743172898226700389>

Lmao i mean wechat

onyx dagger Mar 1, 2021, 1:26 PM

#

KR??

north hawk Mar 1, 2021, 1:27 PM

#

It keeps telling me to wait 200+ seconds

#

No it’s global

onyx dagger Mar 1, 2021, 1:27 PM

#

Hold on.

north hawk Mar 1, 2021, 1:27 PM

#

Never happened to me before

onyx dagger Mar 1, 2021, 1:27 PM

#

Global version with WeChat?

north hawk Mar 1, 2021, 1:27 PM

#

I use ipad

#

Yeah bro

celest shadow Mar 1, 2021, 1:28 PM

#

Do you have the WeChat application installed?

north hawk Mar 1, 2021, 1:28 PM

#

Yup

#

I log in daily today is the first time happened to me

#

Idk whats wrong

celest shadow Mar 1, 2021, 1:29 PM

#

What seems to be the problem when logging in? Why did it fail the first time?

north hawk Mar 1, 2021, 1:30 PM

#

When ever i tray it says unauthorized log in for some reason

#

And i have to wait for the 200+

#

Seconds

celest shadow Mar 1, 2021, 1:31 PM

#

Where are you from and could you provide a screenshot of this error?

north hawk Mar 1, 2021, 1:31 PM

#

Wait

stark plank Mar 1, 2021, 1:32 PM

#

hallow gulch You may report bugs in <#654220590462402560>. As for the people exploiting, you ...

Thanks.

north hawk Mar 1, 2021, 1:32 PM

#

stark plank Mar 1, 2021, 1:33 PM

#

feral forge report them in-game.

Are @night cloak Thank you're.

celest shadow Mar 1, 2021, 1:34 PM

#

north hawk

Are you logged into your WeChat application?

tawdry pendant Mar 1, 2021, 1:34 PM

#

Hello Company pubg mobile There was an error while i logged in on to my account and the account was blocked by an error in the play system

polar marshBOT Mar 1, 2021, 1:34 PM

#

@tawdry pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

north hawk Mar 1, 2021, 1:34 PM

#

Yup i have

celest shadow Mar 1, 2021, 1:36 PM

#

If that is the case, please try logging in again after 200 seconds or use another linked social media to log in, @north hawk.

north hawk Mar 1, 2021, 1:43 PM

#

@celest shadow now i have tried to log in from my email and it still not letting me log in

#

night cloak Mar 1, 2021, 1:44 PM

#

Hallo my account have been banned for no reason why

polar marshBOT Mar 1, 2021, 1:44 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hearty yarrow Mar 1, 2021, 1:45 PM

#

Can i have FREE MYTHIC in PUBG MOBILE from classic crate?

sick shale Mar 1, 2021, 1:49 PM

#

Yes, you can get one from classic coupons and it depends on luck.

stark plank Mar 1, 2021, 1:51 PM

#

Will they be penalized when we report users who use inappropriate usernames in the game?

clever marsh Mar 1, 2021, 1:52 PM

#

Anyone can help me with this?

#

Im having the same thing with 20 ms i changed the server to see if im going to bug

#

So is not connection

mortal apex Mar 1, 2021, 1:54 PM

#

Unfortunately we do not have any information about it,yet. You may report it in #old and the Security Team will look into it, @clever marsh.

clever marsh Mar 1, 2021, 1:54 PM

#

Ah thanks

eager hinge Mar 1, 2021, 1:56 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG
5423216268:MOBILE The account id
The name of the account user:『AL』KHATIRI

polar marshBOT Mar 1, 2021, 1:56 PM

#

@eager hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weary lion Mar 1, 2021, 2:29 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been materials and that I play clean play and I make very careful to comply with the terms and integrity of the gameI ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILEThe account id5290449279The name of the account usermilyunrusi

sick shale Mar 1, 2021, 2:32 PM

#

@weary lion Your account has been materials? What does that mean

plain snow Mar 1, 2021, 2:33 PM

#

Hello, PUBG MOBILE. When Helio G95 will be 60 FPFS ?

#

iTS Stronger than Helio G90T and its 40 FPS

jade nest Mar 1, 2021, 2:34 PM

#

Google it@plain snow this is pubgm Support not chipset Support

plain snow Mar 1, 2021, 2:35 PM

#

hmm its from the game

#

ok Thx

weary lion Mar 1, 2021, 2:39 PM

#

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been materials and that I play clean play and I make very careful to comply with the terms and integrity of the gameI ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILEThe account id5290449279The name of the account usermilyunrusi

polar marshBOT Mar 1, 2021, 2:40 PM

#

@weary lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand pelican Mar 1, 2021, 2:40 PM

#

hi, not sure if this is 100% the right place to ask but since my computer cant run the actual pubg, i want to emulate pubg mobile, what emulator should i use? and is emulation a bannable thing?

woeful flare Mar 1, 2021, 2:40 PM

#

use the official emulator

sand pelican Mar 1, 2021, 2:41 PM

#

whats that?

storm flumeBOT Mar 1, 2021, 2:41 PM

#

Please refer to subpoint 3.16 in #faq for further information, @sand pelican.

sand pelican Mar 1, 2021, 2:42 PM

#

alright ahah im sorry if im being annoying but are you 100% sure gameloop is safe? ive just heard some things about it not being safe and i dont want to potentially infect my pc

sick shale Mar 1, 2021, 2:43 PM

#

It is the official Emulator.

storm flumeBOT Mar 1, 2021, 2:43 PM

#

You can now access #emulator-chat and #emulator-support, @sand pelican. Revert this at any time by sending .emulator in #481204134859505684.

sick shale Mar 1, 2021, 2:43 PM

#

Ask in #emulator-support if you have more questions about it.

sand pelican Mar 1, 2021, 2:44 PM

#

alright thank you

celest shadow Mar 1, 2021, 2:53 PM

#

north hawk <@149350774554624000> now i have tried to log in from my email and it still not ...

Interesting, are you able to log in now?

hardy bronze Mar 1, 2021, 2:55 PM

#

How does a player who is obviously using hacks not get banned ? Reported a player 22 kills, knew where all surviving players where. Literally he was driving around the map killing players, even the hidden ones. And killing non visible players.

gentle gull Mar 1, 2021, 2:55 PM

#

Hmm are pubg mobile servers down?

#

It says it's under maintenance

celest shadow Mar 1, 2021, 2:56 PM

#

If you have video evidence of this player, please upload it to YouTube, and the video should be no longer than 1:30 minutes and report the cheater in #cheater-reports, @hardy bronze.

signal goblet Mar 1, 2021, 2:56 PM

#

I take ban for ten years what should I do

polar marshBOT Mar 1, 2021, 2:56 PM

#

@signal goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow Mar 1, 2021, 2:56 PM

#

This only occurs when you are playing on the Korean version of the game, @gentle gull.

gentle gull Mar 1, 2021, 2:56 PM

#

Oh thanks

#

So where can I get info on that

fresh mural Mar 1, 2021, 2:57 PM

#

I want to change my server Because he changed on his own

celest shadow Mar 1, 2021, 2:57 PM

#

We cannot really do much to help, since we provide community support only for the global English version of PUBG MOBILE here, @gentle gull.

gentle gull Mar 1, 2021, 2:57 PM

#

Oh it's ok thanks :)

celest shadow Mar 1, 2021, 2:58 PM

#

fresh mural I want to change my server Because he changed on his own

You will have to wait 60 days before you are able to switch back to your original server.

fresh mural Mar 1, 2021, 2:58 PM

#

celest shadow You will have to wait 60 days before you are able to switch back to your origina...

But I did not change it

celest shadow Mar 1, 2021, 2:59 PM

#

fresh mural But I did not change it

Who else could have changed it then?

scarlet swift Mar 1, 2021, 2:59 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5765114651
The name of the account user (MoElbayoume)

polar marshBOT Mar 1, 2021, 2:59 PM

#

@scarlet swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fresh mural Mar 1, 2021, 2:59 PM

#

celest shadow Who else could have changed it then?

I did not change it until I waited this long

#

Is there a logic to change a server that has a high ping?

celest shadow Mar 1, 2021, 3:01 PM

#

Unfortunately, you will still need to wait the cooldown period regardless of who changed the server of your account, @fresh mural. You are free to provide your feedback in this regard in #old.

fresh mural Mar 1, 2021, 3:02 PM

#

Ok thanks

#

But you must check this problem because some suffer from it

#

What is the problem today’s servers are all disabled and the game does not open ?

sturdy loom Mar 1, 2021, 3:11 PM

#

I have a problem accessing pubg mobile, is it just me?

celest shadow Mar 1, 2021, 3:12 PM

#

What are the problems you face while accessing PUBG MOBILE, @sturdy loom?

sturdy loom Mar 1, 2021, 3:13 PM

#

It stays like this, not a connection problem and my friend is having the same problem

meager pumice Mar 1, 2021, 3:15 PM

#

Need help

celest shadow Mar 1, 2021, 3:15 PM

#

Feel free to report this in #old, @sturdy loom. This would help encourage other players to report as well if they have a similar issue to that of yours.

#

How can we help you, @meager pumice?

meager pumice Mar 1, 2021, 3:16 PM

#

Can i post one screenshot here

celest shadow Mar 1, 2021, 3:16 PM

#

Of course.

meager pumice Mar 1, 2021, 3:17 PM

#

Screenshot_2021-03-01-13-50-43-749_com.tencent.ig.jpg

#

What is with this achivment there is no that type of creates in game

feral forge Mar 1, 2021, 3:21 PM

#

meager pumice What is with this achivment there is no that type of creates in game

if the devs decided to put back the Royale Pass Elite Crates into the next rp level rewards. which means in season 18. so that you can continue the achievement process.

celest shadow Mar 1, 2021, 3:22 PM

#

meager pumice What is with this achivment there is no that type of creates in game

From Error 403 in #old:

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience.

gritty glade Mar 1, 2021, 3:22 PM

#

What is this?

meager pumice Mar 1, 2021, 3:22 PM

#

celest shadow From Error 403 in <#654220590462402560>: > As we have implemented a major change...

Tnx too much love u...

meager pumice Mar 1, 2021, 3:23 PM

#

feral forge if the devs decided to put back the Royale Pass Elite Crates into the next rp le...

Piston anwser me

celest shadow Mar 1, 2021, 3:23 PM

#

gritty glade What is this?

Please refer to subpoint 4.11 in #faq for further information.

weary thistle Mar 1, 2021, 3:24 PM

#

!everyone HI

agile canopy Mar 1, 2021, 3:25 PM

#

Why does the game censor damn and sniper in the chats wut

weary thistle Mar 1, 2021, 3:25 PM

#

guys who has the loading problem in lobey

celest shadow Mar 1, 2021, 3:26 PM

#

Please report the issue in #old, @weary thistle. You will need to include the following details as well:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

sturdy loom Mar 1, 2021, 3:27 PM

#

celest shadow Feel free to report this in <#654220590462402560>, <@595164893636853769>. This w...

I cant send any messages for 5 hours wtf?

celest shadow Mar 1, 2021, 3:27 PM

#

agile canopy Why does the game censor damn and sniper in the chats <:wut:778087125353627658>

There must be a very good reason that the word was censored. You may use bolt-action instead as an alternative, or use voice communications would be much better.

agile canopy Mar 1, 2021, 3:28 PM

#

celest shadow There must be a very good reason that the word was censored. You may use `bolt-a...

thanks

celest shadow Mar 1, 2021, 3:28 PM

#

sturdy loom I cant send any messages for 5 hours wtf?

You may edit your previous message in #old. Long press your message and click Edit, and you can include additional information.

fierce perch Mar 1, 2021, 3:28 PM

#

Hello, I have a question regarding the METRO ROYALE game. I have a problem with earning honour points. As it’s written there, you get honour points for opening cases which are located on the map and for the kills as well. After playing approximately 3 hours I stopped earning honour points from the cases and got them only for kills. Is there a kind of limit for earning honour points from cases?

quasi grotto Mar 1, 2021, 3:32 PM

#

Hello, I have a question. How can I delete my PUBG Mobile Account for good? I just want it to be gone. Can you guys help me?

fierce perch Mar 1, 2021, 3:34 PM

#

fierce perch Hello, I have a question regarding the METRO ROYALE game. I have a problem with ...

I really need help with this cause the end of METRO ROYALE season is close and I really want to get that new achievement in the METRO ROYALE ranking system

abstract shale Mar 1, 2021, 3:37 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account580087985 has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id580087985
The name of the account 580087985user-FBl lDON

Screenshot_2021-03-01-17-01-49-84_dac7cc7571c39b392df64923967cf7da.jpg

polar marshBOT Mar 1, 2021, 3:37 PM

#

@abstract shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quasi grotto Mar 1, 2021, 3:38 PM

#

Hello, I have a question. How can I delete my PUBG Mobile Account for good? I just want it to be gone. Can you guys help me?

feral forge Mar 1, 2021, 3:38 PM

#

@quasi grotto in basic settings. if you have that option so yes you can, but if that option is not available in your settings so unfortunately you can’t.

fierce perch Mar 1, 2021, 3:40 PM

#

fierce perch I really need help with this cause the end of METRO ROYALE season is close and I...

What about this issue?

quasi grotto Mar 1, 2021, 3:40 PM

#

feral forge <@396382385874403331> in basic settings. if you have that option so yes you can,...

Nope, I don't have that option in settings. So there's no way to delete it? I mean I just want to delete it.

#

It should be easy

feral forge Mar 1, 2021, 3:40 PM

#

unfortunately, no.

jade nest Mar 1, 2021, 3:40 PM

#

fierce perch I really need help with this cause the end of METRO ROYALE season is close and I...

I don't think there is any limit for honors from crates.But not all loot crates will give you honor too

Screenshot_2021-03-01-21-09-32-28_dac7cc7571c39b392df64923967cf7da.jpg

fierce perch Mar 1, 2021, 3:41 PM

#

jade nest I don't think there is any limit for honors from crates.But not all loot crates ...

I know. But I collect it from crates and it just doesn’t count!

fierce perch Mar 1, 2021, 3:42 PM

#

fierce perch I know. But I collect it from crates and it just doesn’t count!

I have a video proof for this

worthy wadi Mar 1, 2021, 3:42 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and thatI play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you,
PUBG MOBILE
The account id 5188003048
The name of the account user.qusai』Zєus亗

polar marshBOT Mar 1, 2021, 3:42 PM

#

@worthy wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jade nest Mar 1, 2021, 3:43 PM

#

@fierce perch you can send the clip to me in my DMs,even if it's yt link i will try to see and explain

quasi grotto Mar 1, 2021, 3:43 PM

#

feral forge unfortunately, no.

Okay then. But, may I ask what to do to have this kinda option in my settings? I mean, how can I get that option in my settings?

#

This option is based on what?

feral forge Mar 1, 2021, 3:44 PM

#

quasi grotto Okay then. But, may I ask what to do to have this kinda option in my settings? I...

the option is only available for EEA regions. so you will have to create an account in those regions.

short stratus Mar 1, 2021, 3:45 PM

#

New Ubdet Seson 18 Unlink E-mail Get?!!

jade nest Mar 1, 2021, 3:46 PM

#

There is no information regarding that,feel free to provide suggestions regarding that in #old @short stratus

quasi grotto Mar 1, 2021, 3:47 PM

#

feral forge the option is only available for EEA regions. so you will have to create an acco...

I live in Turkey, I think in my country that option should be available. But, it's not. Is there a bug or something. Can you tell? Because, I googled it, some fellas that lives in my country has that option in their settings. But, I don't.

jade nest Mar 1, 2021, 3:50 PM

#

quasi grotto I live in Turkey, I think in my country that option should be available. But, it...

Check your country here

quasi grotto Mar 1, 2021, 3:53 PM

#

jade nest Check your country here

pubgm_pout Alright! One last question: Can I change the location of my account so that I can delete it? Is there a way to do this? Or, if, some other person in different country login into my account, will that option is going to be available?

jade nest Mar 1, 2021, 3:53 PM

#

No, it's not possible@quasi grotto

quasi grotto Mar 1, 2021, 3:54 PM

#

Alright, appreciate it. Have a nice day.

jade nest Mar 1, 2021, 3:54 PM

#

You too have a nice day 🧡

night cloak Mar 1, 2021, 4:17 PM

#

In phone number linking it's necessary to give country region code and mobile number to link. In my country phone number link not available so the hacker can't link any other country number beacuse 1st of all he will not get the option to link number and if he gets some how to link number he cannot bcoz region and country different to his phone number it can't be linked true??

lament junco Mar 1, 2021, 4:36 PM

#

Hi

#

Anyone know how i can unlink my 3rdlink ?

tidal timber Mar 1, 2021, 4:43 PM

#

How i can get id and password of this training ?

rare root Mar 1, 2021, 4:44 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

Task you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5354179361

The name of the account user mohammted

polar marshBOT Mar 1, 2021, 4:44 PM

#

@rare root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow badge Mar 1, 2021, 4:44 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5678538823
The name of the account user연قطہة卍

polar marshBOT Mar 1, 2021, 4:44 PM

#

@hollow badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle Mar 1, 2021, 4:45 PM

#

You may contact the one who gave you the Doc link, @tidal timber.

clear spindle Mar 1, 2021, 4:45 PM

#

lament junco Anyone know how i can unlink my 3rdlink ?

Unfortunately you cannot unlink that method as it's in beta.

#

You can try contacting the in game customer service tho.

night cloak Mar 1, 2021, 4:47 PM

#

Hello

#

@clear spindle

#

Theres a hacker trying to get the account how to log him out from account

clear spindle Mar 1, 2021, 4:50 PM

#

Please contact the in game customer service for the account related issues. Meanwhile you can logout all sessions from the social media account settings.

polar marshBOT Mar 1, 2021, 4:51 PM

#

@deft orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

charred zealot Mar 1, 2021, 5:00 PM

#

When could we expect to see an outfit crate with Merry Stegosaurus Set again?

clear spindle Mar 1, 2021, 5:01 PM

#

No information.

charred zealot Mar 1, 2021, 5:02 PM

#

alright , thank you

still warren Mar 1, 2021, 5:02 PM

#

our clan leader is inactive for more than 70 days. when the leadership would rotate and to whome?

native flame Mar 1, 2021, 5:04 PM

#

any support here

#

??

clear spindle Mar 1, 2021, 5:06 PM

#

still warren our clan leader is inactive for more than 70 days. when the leadership would rot...

The leader should transfer the ownership.

storm flumeBOT Mar 1, 2021, 5:06 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @native flame. Remember to read through #faq before asking questions in the support channels.

native flame Mar 1, 2021, 5:06 PM

#

i can not install pubg mobile beta on my ipad why

clear spindle Mar 1, 2021, 5:07 PM

#

Any error showing??

native flame Mar 1, 2021, 5:07 PM

#

unable to download

clear spindle Mar 1, 2021, 5:08 PM

#

You may need a storage of 7GB+.

still warren Mar 1, 2021, 5:08 PM

#

clear spindle The leader should transfer the ownership.

isn't the leadership transfers over a certain period of time? i was the leader of said clan but i was inactive at the time it transferred to the now inactive leader 😔

native flame Mar 1, 2021, 5:08 PM

#

clear spindle You may need a storage of 7GB+.

i have 64GB

clear spindle Mar 1, 2021, 5:08 PM

#

That has been removed, @still warren.

#

A free of, @native flame.

native flame Mar 1, 2021, 5:08 PM

#

i only used 21GB

still warren Mar 1, 2021, 5:09 PM

#

@clear spindle Thanks

#

u may have a nice day

clear spindle Mar 1, 2021, 5:09 PM

#

You too. :)

#

@native flame Download from here again and make sure the internet is stable: https://web.gpubgm.com/m/download.html

Beta PUBG Mobile Download

native flame Mar 1, 2021, 5:10 PM

#

ok

clear bobcat Mar 1, 2021, 5:12 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id6553861186
The name of the account userآإلمحزم

polar marshBOT Mar 1, 2021, 5:12 PM

#

@clear bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

native flame Mar 1, 2021, 5:14 PM

#

@clear spindle dose the beta version work fine if i have the main app

clear spindle Mar 1, 2021, 5:14 PM

#

Both are different version, so it's not an issue.

native flame Mar 1, 2021, 5:15 PM

#

oh ok i am installing it again if it show the same erorr i will tell you

#

and thx

clear spindle Mar 1, 2021, 5:16 PM

#

Let's hope for the best.

night cloak Mar 1, 2021, 5:18 PM

#

@clear spindle what do i have to do to get roles in here please because i wanna screen share with my friends

clear spindle Mar 1, 2021, 5:18 PM

#

Refer #735483472432594994.

native flame Mar 1, 2021, 5:21 PM

#

@clear spindle the same erorr

#

unable to download pubgmobilebeta

clear spindle Mar 1, 2021, 5:22 PM

#

Can you share a screenshot of it?

native flame Mar 1, 2021, 5:23 PM

#

i am on pc

#

talking

clear spindle Mar 1, 2021, 5:23 PM

#

Oh. :P

#

@onyx cairn can you check the issue when available ^^

native flame Mar 1, 2021, 5:24 PM

#

This is the erorr message

#

dapper otter Mar 1, 2021, 5:24 PM

#

Hello, PUBG MOBILE. Iknow that you are very busy due to the large number of messages. I had no problem with my account . My account has been banned for no reason and I swear to do or use external materials and that I play clean play and i make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
tha accounts id: 5927187150
the name of account user : 『77』90

polar marshBOT Mar 1, 2021, 5:24 PM

#

@dapper otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

native flame Mar 1, 2021, 5:24 PM

#

#

@clear spindle this is the erorr message

celest shadow Mar 1, 2021, 5:27 PM

#

Hello, @native flame. Please wait for an update for the beta version on iOS. The crash is a usual occurrence for Apple devices.

#

You either crash or not able to open beta at all.

native flame Mar 1, 2021, 5:28 PM

#

celest shadow Hello, <@654040057505644568>. Please wait for an update for the beta version on ...

oh ok so when the problem got fixed you will send an in the main one

native flame Mar 1, 2021, 5:29 PM

#

celest shadow You either crash or not able to open beta at all.

its not downloading

celest shadow Mar 1, 2021, 5:29 PM

#

Players would receive an in-game mail in the global version of the game when there is a new beta version ready for testing.

native flame Mar 1, 2021, 5:30 PM

#

celest shadow Players would receive an in-game mail in the global version of the game when the...

oh ok thx

celest shadow Mar 1, 2021, 5:30 PM

#

You are welcome.

forest rune Mar 1, 2021, 6:11 PM

#

Dear Admin My Account is banned for no reason . saying 3rd party app i don't use any cheats . i am using ipad air. it happen when i was offline help me out please

polar marshBOT Mar 1, 2021, 6:11 PM

#

@forest rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Mar 1, 2021, 6:22 PM

#

@celest shadow can you help me with an info about PMPL?

formal crest Mar 1, 2021, 6:48 PM

#

What should we change in graphics settings to fix black buildings ?

meager pumice Mar 1, 2021, 6:50 PM

#

night cloak <@149350774554624000> can you help me with an info about PMPL?

U have team to play that?

dusky yarrow Mar 1, 2021, 6:51 PM

#

Exact date of when season 17 is ending?Cause curious about season 18's rp

stable ether Mar 1, 2021, 6:53 PM

#

what is rp activity pack and what are its advantages?

sick shale Mar 1, 2021, 6:57 PM

#

stable ether what is rp activity pack and what are its advantages?

It lets you unlock RP rewards sooner, Refer to the link below for further details:
▪︎https://youtu.be/mX-xvslBtV0

mental wigeon Mar 1, 2021, 6:57 PM

#

Question

#

If your account gets hacked is there a way to get it back

sick shale Mar 1, 2021, 6:58 PM

#

dusky yarrow Exact date of when season 17 is ending?Cause curious about season 18's rp

March 15

sick shale Mar 1, 2021, 6:59 PM

#

formal crest What should we change in graphics settings to fix black buildings ?

Can you elaborate please

formal crest Mar 1, 2021, 7:03 PM

#

@sick shale i’m trying some advices provided by users here. Let me check if it’ll solve the issue and i’ll get back to you. Thanks

stable ether Mar 1, 2021, 7:03 PM

#

@sick shale I already am at lvl 48
After purchasing rp activity pack will I get uc rewards instantly or will I have to complete new missions?

sick shale Mar 1, 2021, 7:06 PM

#

You will get 2000 RP points and crate coupons, then you will have to complete the missions to get your UC back, I'm pretty sure the video I sent you will answer your questions, You can also click on the question mark (?) in RP activity pack page for more details.

dire kiln Mar 1, 2021, 7:11 PM

#

hello , i use TAB S7 the resolution is too bad its like 480p even in HDR
there is a video in youtube to make it 2k resolution its use config file add in game file
so is it legal? any risk? , the game with defult is too bad

sick shale Mar 1, 2021, 7:13 PM

#

No, it's not legal and will lead to a ban

fallow inlet Mar 1, 2021, 7:26 PM

#

Hello!I have a problem I haven't played pub gm for about three months because I was studying for an exam. My friends told me that I started playing again and in this spirit. I first could not understand anything and tried to log in to the account but could not then I realized that I was hacked I wrote in tech.support threw off screenshots about the payment of ip yj vtyz ignored, after that I wrote to your email. But even there I was ignored.After that, today I get notifications about blocking my account in the game for 10 years ! The question is for what ???? I did not violate anything the meaning of me then was to write to you by mail, etc. Screenshots can show that I do not cheat nickname in the game Agent777 id 5147378844

polar marshBOT Mar 1, 2021, 7:26 PM

#

@fallow inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

languid talon Mar 1, 2021, 7:26 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5226211539 The name of the account user『ALOSH』๛DX

polar marshBOT Mar 1, 2021, 7:26 PM

#

@languid talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rugged flax Mar 1, 2021, 7:34 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id5226211539 The name of the account user『ALOSH』๛DX

polar marshBOT Mar 1, 2021, 7:34 PM

#

@rugged flax:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

past charm Mar 1, 2021, 7:43 PM

#

Screenshot_20210301_213339_com.tencent.ig.jpg

#

Hello the above is my starting screen and it isn't allowing me to go into the game

sick shale Mar 1, 2021, 7:44 PM

#

Where are you from?

past charm Mar 1, 2021, 7:44 PM

#

I am from zimbabwe, africa

sick shale Mar 1, 2021, 7:45 PM

#

Try to change your DNS settings, Refer to subpoint 4.5 in #faq for further instructions.

past charm Mar 1, 2021, 7:46 PM

#

But all my other friends from the same country and same area aren't having this problem... I played the whole day and went off for 10 minutes and now this happened

native flame Mar 1, 2021, 7:47 PM

#

past charm But all my other friends from the same country and same area aren't having this ...

i think its from your network

past charm Mar 1, 2021, 7:47 PM

#

My network is good no problem

alpine meadow Mar 1, 2021, 7:47 PM

#

Bro i know someone who is using no recoil hack what is the procedure to report him ?

native flame Mar 1, 2021, 7:48 PM

#

alpine meadow Bro i know someone who is using no recoil hack what is the procedure to report h...

you should report him

alpine meadow Mar 1, 2021, 7:48 PM

#

@sick shale

storm flumeBOT Mar 1, 2021, 7:48 PM

#

Hello, @alpine meadow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

alpine meadow Mar 1, 2021, 7:48 PM

#

@native flame how ?/

native flame Mar 1, 2021, 7:49 PM

#

alpine meadow <@654040057505644568> how ?/

you do not know how to report

alpine meadow Mar 1, 2021, 7:49 PM

#

@native flame i know how to report enemy but how to report someone in freindlist

past charm Mar 1, 2021, 7:49 PM

#

@sick shale i have fixed it I Uninstalled and then installed again and it's working

native flame Mar 1, 2021, 7:50 PM

#

past charm <@579350513724817438> i have fixed it I Uninstalled and then installed again and...

ok thats nice

native flame Mar 1, 2021, 7:50 PM

#

alpine meadow <@654040057505644568> i know how to report enemy but how to report someone in fr...

ok 1 sec

past charm Mar 1, 2021, 7:50 PM

#

alpine meadow <@654040057505644568> i know how to report enemy but how to report someone in fr...

Go to profile and see bottom left there is a triangle press it

alpine meadow Mar 1, 2021, 7:51 PM

#

W8 i am sending his id here plz help me to get him bann

night cloak Mar 1, 2021, 7:51 PM

#

Does the UC on PUBGM are connected to BC on PUBG Lite?
Because i installed PUBG Lite again and i have 5 BC? And i have 5 UC
I just bored and i install PUBG Lite

native flame Mar 1, 2021, 7:52 PM

#

night cloak Does the UC on PUBGM are connected to BC on PUBG Lite? Because i installed PUBG ...

nope its a different game

night cloak Mar 1, 2021, 7:52 PM

#

But uhm

#

Idk why i have 5 BC

native flame Mar 1, 2021, 7:52 PM

#

night cloak Idk why i have 5 BC

i think its a glitch

night cloak Mar 1, 2021, 7:53 PM

#

Alright

#

Thx

native flame Mar 1, 2021, 7:53 PM

#

your welcome

alpine meadow Mar 1, 2021, 8:01 PM

#

5770309487 @native flame @sick shale This is hacker plz do something he is no recoil hacker

sick shale Mar 1, 2021, 8:01 PM

#

Report them in-game please

alpine meadow Mar 1, 2021, 8:02 PM

#

@sick shale oky i am doing but you also check them i am 200 percent sure you will find them guilty

native flame Mar 1, 2021, 8:03 PM

#

@alpine meadow report him in game

alpine meadow Mar 1, 2021, 8:04 PM

#

@native flame i did it .

native flame Mar 1, 2021, 8:05 PM

#

@sick shale why is there is an account that have a hacks

alpine meadow Mar 1, 2021, 8:07 PM

#

@native flame bro if you also report him he might get ban faster and official look into acc for giving him baann

pearl comet Mar 1, 2021, 8:11 PM

#

#

Why this happens

native flame Mar 1, 2021, 8:12 PM

#

your internet

pearl comet Mar 1, 2021, 8:12 PM

#

Ok

dusty condor Mar 1, 2021, 8:18 PM

#

can i get banned when my ipad is jailbroken? im not evem opening pubg while i am

lament junco Mar 1, 2021, 8:22 PM

#

I just want to say thank u pubg mobile team

#

For being completely useless

#

Costumers service is absolutely stupid

native flame Mar 1, 2021, 8:23 PM

#

rubex

storm flumeBOT Mar 1, 2021, 8:23 PM

#

Please refer to subpoint 4.6 in #faq for further information, @pearl comet.

native flame Mar 1, 2021, 8:24 PM

#

there is an account that you purchase it that have no damage

onyx dagger Mar 1, 2021, 8:24 PM

#

dusty condor can i get banned when my ipad is jailbroken? im not evem opening pubg while i am

Jailbroken device. 🤷

native flame Mar 1, 2021, 8:24 PM

#

dusty condor can i get banned when my ipad is jailbroken? im not evem opening pubg while i am

i do not think

onyx dagger Mar 1, 2021, 8:24 PM

#

First of all, @native flame, there is no need of buying one account, as it is against the PUBGM ToS.

storm flumeBOT Mar 1, 2021, 8:24 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @lament junco. Remember to read through #faq before asking questions in the support channels.

lament junco Mar 1, 2021, 8:24 PM

#

How robot can help with some stupid question

onyx dagger Mar 1, 2021, 8:25 PM

#

May I know what is the issue?

native flame Mar 1, 2021, 8:25 PM

#

onyx dagger First of all, <@654040057505644568>, there is no need of buying one account, as ...

i know that and i am reporting that

lament junco Mar 1, 2021, 8:25 PM

#

Why i cant talk to costumers service like old times

onyx dagger Mar 1, 2021, 8:26 PM

#

Buying of PUBGM Accounts is against the ToS. Then why would you go ahead and buy it?

#

May I know what is the issue, @lament junco?

native flame Mar 1, 2021, 8:27 PM

#

onyx dagger Buying of PUBGM Accounts is against the ToS. Then why would you go ahead and buy...

i told you i did not buy it i am reporting it

lament junco Mar 1, 2021, 8:27 PM

#

@onyx dagger issue is only robot answers in costumer service and its not helpful at all

onyx dagger Mar 1, 2021, 8:27 PM

#

That depends on the buyer.

#

As said, Buying of PUBGM Accounts is against the ToS. Then why would you go ahead and buy it?

native flame Mar 1, 2021, 8:28 PM

#

lament junco <@755996742549504151> issue is only robot answers in costumer service and its n...

because there is more than 1m players pubg team con not handle it

onyx dagger Mar 1, 2021, 8:28 PM

#

When the bot provides you with various suggestions, you may respond with No, nothing helped, and then stare the issue, @lament junco.

lament junco Mar 1, 2021, 8:29 PM

#

Im doing that but its ending my conversation

dusty condor Mar 1, 2021, 8:37 PM

#

onyx dagger Jailbroken device. 🤷

what does that mean? can i or not?

slender roost Mar 1, 2021, 8:37 PM

#

Can someone explain me why aim assist is stronger than those previous season ?

native flame Mar 1, 2021, 8:41 PM

#

slender roost Can someone explain me why aim assist is stronger than those previous season ?

idk

night cloak Mar 1, 2021, 8:44 PM

#

How can my brother get his pubgm account back somone hacked his account and he got it back when he tried to log in it said he needs a newer version of pubgm which he already have so idk wut to tell him

zealous turret Mar 1, 2021, 8:47 PM

#

whats the link to send telegram channels that sell cheats i always forget...

polar marshBOT Mar 1, 2021, 8:55 PM

#

@velvet swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

indigo walrus Mar 1, 2021, 9:00 PM

#

Hello , PUBG MOBILE . I know that you are very busy due to the large number of messages . I had no problem with my account . My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game . I ask you to solve a problem as soon as possible because I am wronged . Thank you , PUBG MOBILE The account id 5109409393
The name of the account user TNTx37ツ

polar marshBOT Mar 1, 2021, 9:00 PM

#

@indigo walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

molten orbit Mar 1, 2021, 9:21 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5749105836The name of the account aboodGomaa581@gmail.com

polar marshBOT Mar 1, 2021, 9:21 PM

#

@molten orbit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hallow gulch Mar 1, 2021, 9:27 PM

#

night cloak How can my brother get his pubgm account back somone hacked his account and he g...

It's good that he was able to regain access to his account, as for the newer version issue, patience is needed for the new update to roll out.

tender harbor Mar 1, 2021, 9:35 PM

#

Hello, I want your help in retrieving my account. Someone stole it from me, and I can prove that it is my account

storm flumeBOT Mar 1, 2021, 9:35 PM

#

Please contact the customer service via the in-game settings for further assistance, @tender harbor.

tender harbor Mar 1, 2021, 9:35 PM

#

Please and sorry for bothering you

sick shale Mar 1, 2021, 9:35 PM

#

If you don't have access to your game account, Then contact customer service from login screen.

tender harbor Mar 1, 2021, 9:39 PM

#

I can not

sick shale Mar 1, 2021, 9:39 PM

#

Why not

tender harbor Mar 1, 2021, 9:40 PM

#

I wanted to sell the account to him

sick shale Mar 1, 2021, 9:41 PM

#

Selling accounts is against PUBGM'S terms of service

#

That is your fault and no one can help you.

tender harbor Mar 1, 2021, 9:45 PM

#

Why can not you help me

#

Well, the truth is, I didn't sell it but stole it from me

vernal dune Mar 1, 2021, 9:49 PM

#

I have the problem with logging in and saying I need I need a newer version pls help!

hallow gulch Mar 1, 2021, 9:55 PM

#

vernal dune I have the problem with logging in and saying I need I need a newer version pls ...

Please wait for the new update.

#

For further information in this regard, contact customer support.

timid cradle Mar 1, 2021, 9:59 PM

#

Hello!I have a problem I haven't played pub gm for about three months because I was studying for an exam. My friends told me that I started playing again and in this spirit. I first could not understand anything and tried to log in to the account but could not then I realized that I was hacked I wrote in tech.support threw off screenshots about the payment of ip yj vtyz ignored, after that I wrote to your email. But even there I was ignored.After that, today I get notifications about blocking my account in the game for 10 years ! The question is for what ???? I did not violate anything the meaning of me then was to write to you by mail, etc. Screenshots can show that I do not cheat nickname in the game VK丨๛RA3D〆 id 5777766946

polar marshBOT Mar 1, 2021, 9:59 PM

#

@timid cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vernal dune Mar 1, 2021, 10:04 PM

#

hallow gulch Please wait for the new update.

When is the new update ?

peak sapphire Mar 1, 2021, 10:04 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 51388324037 , The name of the account user juuuukaaaaaa .

polar marshBOT Mar 1, 2021, 10:04 PM

#

@peak sapphire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vernal dune Mar 1, 2021, 10:04 PM

#

I still can't login

storm flumeBOT Mar 1, 2021, 10:06 PM

#

We currently do not have a specific release date for the upcoming update, @vernal dune. Once we do, we will publish further information in #news.

winged umbra Mar 1, 2021, 10:09 PM

#

Hello! Does anyone know how to get the Razer M416?

silent monolith Mar 1, 2021, 10:10 PM

#

winged umbra Hello! Does anyone know how to get the Razer M416?

In midasbuy.com

rustic ridge Mar 1, 2021, 10:16 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 556598580
The name of the account user Ďàgeştāñ
Wi-Fi/Dom.ru
Country: Russia
Device: Huawei P30 Lite

polar marshBOT Mar 1, 2021, 10:16 PM

#

@rustic ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ebon chasm Mar 1, 2021, 10:24 PM

#

Hello pubgm. My team qualified by your standards and handbooks for pmpl, today we are finding our via twitter that we didn’t.

#

Who can help me with this?

sturdy python Mar 1, 2021, 10:40 PM

#

https://youtu.be/ISB2BV0OQkk

YouTube

Laura Grimany

Pubg mobile hacker flying and hip firing

▶ Play video

storm flumeBOT Mar 1, 2021, 10:40 PM

#

Hello, @sturdy python!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT Mar 1, 2021, 11:30 PM

#

@lucid cosmos:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Mar 1, 2021, 11:34 PM

#

hallow gulch It's good that he was able to regain access to his account, as for the newer ver...

But how long is the update till now and rn we playing and pushing rank we also wanted to see if they took anything or messed it up

#

Hello, why they don’t fix the bugs with the disappearing ice walls and when u drive the car where they use to be you’re car blows ?

jade nest Mar 1, 2021, 11:48 PM

#

night cloak Hello, why they don’t fix the bugs with the disappearing ice walls and when u dr...

Report it in #old

jade nest Mar 1, 2021, 11:48 PM

#

night cloak But how long is the update till now and rn we playing and pushing rank we also w...

There is no official information regarding the date,keep an eye on #news

young ridge Mar 1, 2021, 11:56 PM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5606138818

The name of the account user ĒūĪŌĪēū

polar marshBOT Mar 1, 2021, 11:56 PM

#

@young ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow trout Mar 2, 2021, 12:15 AM

#

I see these in shop section but when I click on events it says the event has ended but it clearly says it will end March 22 NadekoWhat

night cloak Mar 2, 2021, 12:16 AM

#

Same why is this

potent heath Mar 2, 2021, 12:19 AM

#

How do you get B. Duck set

potent heath Mar 2, 2021, 12:20 AM

#

hollow trout I see these in shop section but when I click on events it says the event has end...

Same

#

How do you get B. Duck set

night cloak Mar 2, 2021, 12:25 AM

#

I think it must be a bug or something

thin halo Mar 2, 2021, 12:26 AM

#

Can you report them in #old with video evidence? That would be helpful.

potent heath Mar 2, 2021, 12:28 AM

#

thin halo Can you report them in <#654220590462402560> with video evidence? That would be ...

No....I want this set...

thin halo Mar 2, 2021, 12:35 AM

#

potent heath No....I want this set...

Give it a moment since the event just rolled out.

night cloak Mar 2, 2021, 12:37 AM

#

I posted a video for the sake of other people hopefully it will get fixed

prisma basin Mar 2, 2021, 1:33 AM

#

Where are crossbows on livik? Ive played 50+ matches SPECIFICALLY looking for them for chicken master title and ive only found 1, please fix this

ruby axle Mar 2, 2021, 1:43 AM

#

Hi, my account has just been blocked for a couple of hours due to "application problems". I have seen that the same thing happens to a huge number of players, how can this type of blockage be avoided?

hallow gulch Mar 2, 2021, 1:51 AM

#

prisma basin Where are crossbows on livik? Ive played 50+ matches SPECIFICALLY looking for th...

World spawns have rarities, that being said each has its own. But if need be, you may share your feedback in #old.

prisma basin Mar 2, 2021, 1:51 AM

#

prisma basin Where are crossbows on livik? Ive played 50+ matches SPECIFICALLY looking for th...

Update, played 2 more livik games and havent found anything... however, i find 15+ bolts a game and no crossbows. This is definitely a bug and it needs fixed asap

hallow gulch Mar 2, 2021, 1:52 AM

#

ruby axle Hi, my account has just been blocked for a couple of hours due to "application p...

It's known that everything account related or suspensions should be handled and directed to customer support.

sick hull Mar 2, 2021, 1:52 AM

#

I just got my account back but the person who stole it linked their Facebook and Twitter

#

Like who even is this

#

That’s definitely not me

hallow gulch Mar 2, 2021, 1:53 AM

#

sick hull I just got my account back but the person who stole it linked their Facebook an...

Contact customer support, they can help you unlink them. But for now, please delete the picture as such is not allowed to be posted here.

sick hull Mar 2, 2021, 1:53 AM

#

Ok

hallow gulch Mar 2, 2021, 1:53 AM

#

Thanks for complying.

sick hull Mar 2, 2021, 1:53 AM

#

What do i tell customer service

#

Because they are already unlinking my Facebook and they linked their Twitter

hallow gulch Mar 2, 2021, 1:55 AM

#

sick hull Because they are already unlinking my Facebook and they linked their Twitter

You may follow this messaging pattern.

sick hull Mar 2, 2021, 1:56 AM

#

Yeah I already did that a while ago

#

And nothing changed

hallow gulch Mar 2, 2021, 1:56 AM

#

By a while ago, how long ?

sick hull Mar 2, 2021, 1:56 AM

#

They still managed to link their Twitter

#

3 weeks ago

#

These people are the worst

#

This the 2nd time my account has been hacked

#

It’s been hacked like 1 year ago and they signed in with my Facebook

#

I’m thinking different hackers

hallow gulch Mar 2, 2021, 1:59 AM

#

It's mentioned that your case could take up to 90 days. As long as how precisely your information must be, you should provide them with everything needed.

sick hull Mar 2, 2021, 1:59 AM

#

Ok

vocal void Mar 2, 2021, 2:00 AM

#

My account panned from person in saudi arabia .. i tried to get it back but i found that my accoubt has been panned for 10 years

Screenshot_2021-02-23-02-46-47-66_dac7cc7571c39b392df64923967cf7da.jpg

polar marshBOT Mar 2, 2021, 2:00 AM

#

@vocal void:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hallow gulch Mar 2, 2021, 2:00 AM

#

Only customer support are able to help, be patient. If anything, it's ok if you send them a reminder to go through a check up to see whether your case is ready or not.

sick hull Mar 2, 2021, 2:01 AM

#

The way I was hacked into was because my friend told me if I wanted to join him in a tournament. And it took me to this website and it wasn’t my friend who join it was someone else who also hacked into his account

#

The people in my account also used my account to get people to go to their website and steal peoples pubg logins

#

And the email they sent is really sus too

#

At the bottom of the email it said “don’t login into pubg within 24hrs or until we send another email”

hallow gulch Mar 2, 2021, 2:04 AM

#

We don't advise you to use unknown sources as to input your information in. Other than the official apps, you should not under any circumstances log in on an unverified website. Such are scams and could most likely cause you to lose your account.

sick hull Mar 2, 2021, 2:04 AM

#

Yes I learned my lessson the hard way

tranquil stratus Mar 2, 2021, 2:20 AM

#

Someone help me plss. I want to change my server to Asia

#

But I need to wait 60 days

potent heath Mar 2, 2021, 2:22 AM

#

How to get pubg partner tag

jade nest Mar 2, 2021, 2:30 AM

#

potent heath How to get pubg partner tag

Refer to this message
#questions message

indigo grail Mar 2, 2021, 2:30 AM

#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id / 5142652250
The name of the account user / ūsalomū

polar marshBOT Mar 2, 2021, 2:30 AM

#

@indigo grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jade nest Mar 2, 2021, 2:30 AM

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tranquil stratus Someone help me plss. I want to change my server to Asia

You Will have to wait for the cooldown period of 60days to change your server back

dark loom Mar 2, 2021, 2:34 AM

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I been trying to talk to customer throw the game no body answer been 10 days , I got banned for no reason . 10 years , my account cost me 15000$ I’m calling my lawyer n sue PUBG bye

polar marshBOT Mar 2, 2021, 2:34 AM

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@dark loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spark flax Mar 2, 2021, 3:07 AM

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I’m trying to login to my account and it says that my account was opened with a newer version which is no one has my account + i have the last version for the game already
Can anyone help please?

night cloak Mar 2, 2021, 3:08 AM

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spark flax I’m trying to login to my account and it says that my account was opened with a ...

that issue occur when someone else has access to your account and changed the src version
you should contact customer service and wait for the next update

polar marshBOT Mar 2, 2021, 3:10 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spark flax Mar 2, 2021, 3:10 AM

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@night cloak okay but no one has access to my account and I’m sure of it bcos last seen for my account was before 16 days which that was me

polar marshBOT Mar 2, 2021, 3:11 AM

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@ebon forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spark flax Mar 2, 2021, 3:14 AM

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Can anyone please help guys? 🥺

night cloak Mar 2, 2021, 3:15 AM

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spark flax <@456226577798135808> okay but no one has access to my account and I’m sure of i...

contact customer service

topaz epoch Mar 2, 2021, 3:19 AM

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Hey is there a way to buy uc with paypal?

jade nest Mar 2, 2021, 3:22 AM

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topaz epoch Hey is there a way to buy uc with paypal?

Use this https://www.pubgmobile.com/pay

topaz epoch Mar 2, 2021, 3:23 AM

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already tried with midasbuy and there isn't the paypal paymen method

worldly shoal Mar 2, 2021, 3:41 AM

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someone hacked my account and linked to third link , what can i do?

night cloak Mar 2, 2021, 3:42 AM

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contact customer service @worldly shoal

worldly shoal Mar 2, 2021, 3:43 AM

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i have reciept payments and everything but when im starting to contact customer service on help button it say conversation closed

night cloak Mar 2, 2021, 3:43 AM

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start a new

worldly shoal Mar 2, 2021, 3:44 AM

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@night cloak they threatened me to give a pan to my account😭

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what should i write in textbox to prevent conversation close

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i say my account hacked , and it give me some select. i press on "no they didn't help me "

conversation closed 😭

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why not a human support 😭

night cloak Mar 2, 2021, 3:45 AM

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Unlinking 3rd login is not possible so contact customer service and ask them what to do

worldly shoal Mar 2, 2021, 3:45 AM

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ok

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cant any support help me on discord on voice? i have proofs @night cloak

night cloak Mar 2, 2021, 3:46 AM

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no only ingame customer service can help you

worldly shoal Mar 2, 2021, 3:46 AM

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i hope so

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thanks for reply

crude canopy Mar 2, 2021, 3:59 AM

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Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 5379352892

The name of the account user : смęрть

polar marshBOT Mar 2, 2021, 3:59 AM

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@crude canopy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tired pulsar Mar 2, 2021, 4:03 AM

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is there a metro season 3? and if so, does honor stay or will it (most likely) be reset?

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thank you for the answer

jade nest Mar 2, 2021, 4:07 AM

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tired pulsar is there a metro season 3? and if so, does honor stay or will it (most likely) b...

This should clear your query

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Metro will stay in next update too,the progress will get cleared just like previous chapter

tired pulsar Mar 2, 2021, 4:07 AM

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jade nest This should clear your query

I thought so, but I also thought it was a generic message

ripe lodge Mar 2, 2021, 4:12 AM

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I made a refund on a Purchase of the UC in game and I got the refund then I had the penalty applied to my account and I wanted to fix that by purchasing a lot in game back , Like I have bought 2 prime subscriptions and a plus too , and other small UC purchases and I want to know how much UC is left to get rid of my penalty ? As I just refunded a little purchase and I bought a lot of UC to Fix that , Kindly tell me How much More UC do I have to purchase to get rid of the penalty ?

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My account username is - SSG丨NavkiraT and ID is - 51286795351

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Anyone could help that out ?

jade nest Mar 2, 2021, 4:20 AM

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ripe lodge I made a refund on a Purchase of the UC in game and I got the refund then I had ...

There is no way of knowing that,you will have to identify your own unauthorized purchase which you have made.
And uc will keep on getting deducted until the unauthorized uc is not recovered.
Further information in this regard can be gained from in-game customer support

ripe lodge Mar 2, 2021, 4:20 AM

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It’s a bot in game customer support