#questions

1 messages · Page 1251 of 1

storm flumeBOT
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Use of unauthorized third-party software or methods, @exotic moss, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

sick shale
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Contact customer service from the login screen.

exotic moss
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Rebel

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@sick shale

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Sry for ping but

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Can u answer me for mu question

night cloak
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Can the password for my email login be changed?

sick shale
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@exotic moss Any unauthorized method to modify or manipulate the game or its function isn't allowed.

exotic moss
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Gfx toolz?

storm flumeBOT
#

Use of unauthorized third-party software or methods, @exotic moss, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

exotic moss
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Ah crap

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But i got medium fps

sick shale
exotic moss
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Is any method to incrase fps

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(not banable)

night cloak
hallow sentinel
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Can i unlink my facebook and link my twitter

night cloak
sick shale
exotic moss
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But u will lose ur progres

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I mean no

marsh basalt
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Im quitting pubg mobile after season 17. I have 650 uc and would like to give royale pass to my friend. Is there a way i can send uc to my friend or royale pass with uc without credit card etc

exotic moss
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I mean u can have problems to login

hallow sentinel
sick shale
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It's not possible to transfer UC or items, @marsh basalt.

exotic moss
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But i unlink my acc and i wanna login i cant. After 2 days i login🤣

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How i can be support on this serwer

tranquil stratus
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How can I change my server as soon as possible

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Before 60 days

exotic moss
#

?

thorny sorrel
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I can't login into my account

exotic moss
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What problem

tranquil stratus
exotic moss
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Go to settings and change

thorny sorrel
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I've my account linked with Facebook and I can't login into my account from straight 3 days!

exotic moss
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General settings scrool down and select

exotic moss
thorny sorrel
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@exotic moss I'm damn sure it is linked! I'm playing the game since 2 sept 2020 and I've previously logged in with that account.

tranquil stratus
exotic moss
thorny sorrel
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It's always showing that check your network while my network is completely stable

tacit night
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Who knows when pmco is coming?

tranquil stratus
exotic moss
tacit night
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@exotic moss i mean next pmco !

exotic moss
exotic moss
thorny sorrel
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But sometimes when I click continue to login... It does nothing. The popup appears randomly.

narrow mantle
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@thin halo you know..?!

exotic moss
night cloak
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as for the release throwing event season 18, with a final fix or update

tranquil stratus
thorny sorrel
thorny sorrel
night cloak
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I can't log in to my account, the version says low. What had I better do?

thin halo
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@narrow mantle Do you have any other social media linked as well?

exotic moss
thorny sorrel
thin halo
narrow mantle
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@thin halo no bro just tweeter

jade nest
thorny sorrel
narrow mantle
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I've tried it many times, but I can't@thin halo

exotic moss
night cloak
thin halo
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@narrow mantle Does it say something when you logged in with twitter? It would be helpful if you can specify what actually happened.

jade nest
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Refer to #faq 5.3 @night cloak

night cloak
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thanks

narrow mantle
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@thin halo I want to go to it name and it says you can't get in..I don't know why..?!

exotic moss
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@tranquil stratus

thin halo
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Can you send screenshot?

night cloak
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@jade nest so, when the season 18 comes, will it improve ?

narrow mantle
#

Wait

jade nest
thorny sorrel
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What about mine?

exotic moss
narrow mantle
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@thin halo

thorny sorrel
night cloak
exotic moss
exotic moss
thorny sorrel
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I'm aslo getting the same message as @narrow mantle sent.

exotic moss
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Downloaded

thorny sorrel
woeful pivot
jade nest
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Refer to #faq 4.5 and try again@narrow mantle

jade nest
woeful pivot
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Nepal

jade nest
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Refer to #faq 4.5@woeful pivot and try again

exotic moss
# thorny sorrel Ya

Go to setting apps and web sites loggined with facebook. Click edit and pubg mobile

storm flumeBOT
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Please refer to subpoint 4.6 in #faq for further information, @narrow mantle.

night cloak
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@jade nest if I get to the support team, can they fix the problem for sure ?

tranquil stratus
exotic moss
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@thorny sorrel ye

jade nest
thorny sorrel
exotic moss
cloud tiger
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Someone wants to play pubg paid scrims

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Dm me

tranquil stratus
night cloak
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can anyone help me to write this in text ? <@&481161015728406538>

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i need to report that id

exotic moss
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@tranquil stratus or make another acc add new acc to party main acc. New acc need to be on asia server and play

vagrant forum
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Will try to find it. Please don't mention the Moderator role for such requests, @night cloak.

night cloak
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he is live streaming with cheats

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so i made video

exotic moss
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Emmm

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Hard ceather

night cloak
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but i dont know how to get his id in written

vagrant forum
night cloak
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@vagrant forum he is streaming on discord buddy

torn cargo
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There has been a problem with my Facebook account and it has been suspended, and I cannot access my account for the game. I want a solution and thank you
id: 5646292237
Name : 『SeCtOoR』ツ
Mobail : iphone 11

vagrant forum
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Nevermind then.

thorny sorrel
night cloak
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@vagrant forum lol just now he opened his accounts section and i recorded it

exotic moss
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Come DM

thorny sorrel
night cloak
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@lime juniper i have a suggestion please make the cheaters report section a bit private , like can you apply a option called message history in discord settings
because you know these cheaters are getting aware of this reporting method so they are removing / hiding the kill feeds , id name when they stream

stray ermine
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I need help please

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My account for years Login via Facebook, so haven’t played for maybe 6 months and suddenly I login today, it asked me to choose new hairstyle, when I done, everything gone! My level become 0

inner oar
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I need help I cant log in with my twitter account for some reason Why cant I?

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It says please try login in with the app or something like it

lime juniper
inner oar
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:((

wispy hill
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I can't login with Twitter!

celest shadow
inner oar
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is twitter down?

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Or somethin

stray ermine
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@celest shadow help please My account for years Login via Facebook, so haven’t played for maybe 6 months and suddenly I login today, it asked me to choose new hairstyle, when I done, everything gone! My level become 0

night cloak
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@celest shadow thanks a lot buddy
mods admins over here are really very responsive and helpful !!
kudos

inner oar
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I need help I cant log in with my twitter account for some reason Why cant I?
It says please try login in with the app or something like it

celest shadow
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You may want to check if you have logged in using the correct Facebook account, @stray ermine.

stray ermine
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It is correct, I only have one Facebook account

dusk spear
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Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:5196732937

The name of the account user:IQIzZ31

polar marshBOT
#

@dusk spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest shadow
stray ermine
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My friends can’t see me anymore

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And the clan I created is no more

inner oar
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It in spanish

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Im on my pc

storm flumeBOT
celest shadow
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Emulator right, @inner oar?

inner oar
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No

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Im phono

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but

celest shadow
inner oar
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I use discord on my pc, but I play Pubg on mobile

celest shadow
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Please provide a screenshot of the issue you face, @inner oar. Do not worry about the language for now.

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Your account may have been stolen by someone else, @stray ermine. Please contact the customer service for further assistance, you may refer to subpoint 5.3 in #faq for further instructions.

inner oar
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Failed to login. Please, log in through the twitter application

celest shadow
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A screenshot, please, @inner oar.

wise abyss
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twitter login fail

inner oar
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same

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for a lot of people

narrow mantle
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@celest shadow pls help me I can't join ping mobile in tweeter

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My ACC very nice 🥺 😢

faint sail
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Any one know this lady

stray ermine
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@celest shadow I used customer support about 1 week ago and still no respond

celest shadow
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You may want to wait and log in at a later time, @inner oar, @wise abyss and @narrow mantle. It could be an issue on Twitter's end that is not allowing you to log in.

You could instead log into your PUBG MOBILE account using another linked social media account, e-mail or your phone number.

storm flumeBOT
#

Please refer to subpoint 5.4 in #faq for further information, @stray ermine.

faint sail
narrow mantle
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@celest shadow no my ACC just connect tweter

inner oar
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same

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I just have it with twitter

desert delta
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Hi..My device is samsung tab g S7+ I have something wrong with the game graphics it's very low I mean it's look like 420p not 2K I tried to repair it from the login page and also I re-download it 3 times or more and nothing changes can I have some help

faint sail
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Pubg not supporting

celest shadow
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If that is the case, please be patient until this particular issue resolves on its own, @narrow mantle and @inner oar.

inner oar
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Ok!

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pls dm me if you get it to work or if it works

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Ty for helping

narrow mantle
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@celest shadow okay bro thanks XalaSniper XalaSniper

stray ermine
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Everything in my account is lost!

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Anyone have the same issue? Omg

median swallow
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@celest shadow This is the message i got this morning is it cause of reports?

stray ermine
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My account started from scratch

inner oar
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@celest shadow Thanks It works now I was wondering if it was down please do something about it because some other people may be having the same problem, :))

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I play since season 2 or 1 idk

exotic moss
celest shadow
celest shadow
celest shadow
# stray ermine

Please read the message sent by the customer service representative and provide the required information.

exotic moss
#

Piston

median swallow
faint sail
celest shadow
inner oar
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What happends if people get angry bc ur good and they are like "imma report you" Is it false warning or what Is it called?

exotic moss
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Piston

exotic moss
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How u have bonus challange

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How i can be comunnity support

stray ermine
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@celest shadow I replied last week and waited a week for respond but nothing

celest shadow
median swallow
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well then thats weird of the cause why i got it 😦

faint sail
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This my account I’m from Sri Lanka 🇱🇰 this lady hack my account

stray ermine
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Am I suppose to wait in game until someone replies or I can close the game?

median swallow
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everything is perfect with me, new device fresh install of pubg and network speed of 90/mbs

exotic moss
celest shadow
# inner oar What happends if people get angry bc ur good and they are like "imma report you"...

A player can receive multiple reports, and sometimes false ones. However, this does not necessarily mean that they are a cheater. The security team will look into a player with higher number of reports, but if cheating was not detected via their gameplays, player data and et cetera, then a suspension will not be issued.

This was further discussed in the latest Dev Log on Reddit. Feel free to refer to it:

https://www.reddit.com/r/PUBGMobile/comments/lggxlt/pubg_mobile_dev_log_february_2021

timber orchid
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help me my account was hacked.

exotic moss
faint sail
exotic moss
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Do you have activity with somone sus

celest shadow
exotic moss
celest shadow
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Please contact the customer service in the game for further assistance, @faint sail.

storm flumeBOT
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Please contact the customer service via the in-game settings for further assistance, @timber orchid.

faint sail
median axle
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5186638729 The name of the account user

polar marshBOT
#

@median axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

faint sail
frigid crystal
#

I have a problem when loading the beta, it just crashes instantly

exotic moss
timber orchid
frigid crystal
jade nest
timber orchid
jade nest
#

@frigid crystal Go to settings > general > profiles > and click trust

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@timber orchid your account is hacked as you told.Then contact in-game customer support for further assistance.Refer to #faq 5.3

frigid crystal
celest shadow
#

If the PUBG MOBILE BETA application crashes, please wait for an update as this is usual for Apple devices, @frigid crystal.

jade nest
#

Well it's beta for a reason.Beta means Unstable version of the game pepeshrug

waxen hollow
#

Hello,pupg mobile. i know that you are very busy. due to the large number of messagesi had no problem with my account has been banned for no reason and i swear to do or use external materials and that i play clean play and i make very careful ti comply with the terms and in tegrity of the game i ask you to solve a problem as soon as possible because i am wronged. thank you,PUPG MOBILE
the account id 5334715276
the name of the account user 《Kamil》Pro

polar marshBOT
#

@waxen hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

exotic moss
#

Are designers allowed

celest shadow
#

Could you please elaborate on this a little bit more, @exotic moss?

exotic moss
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Graphics desginers gfx arts

celest shadow
#

Allowed on what exactly?

exotic moss
#

This server like server for graphics arts

celest shadow
#

I do not quite understand your request, @exotic moss.

faint sail
#

Hello,
My pubg account has been hacked. I couldn't be able to play the game since yesterday. My PUBG name is 千o乂彡PSYCHO and my id is 5339271859. Here i have attached the screenshots of the issue with my account.
I'm kindly requesting you to give a solution as soon as possible to get back my PUBG account.

Thankyou.

exotic moss
#

Server for fan arts and more

celest shadow
exotic moss
#

Ok ik i just wanna know

celest shadow
celest shadow
celest shadow
#

You must be patient and be prepared with information to prove that you own the account.

faint sail
#

This lady turkey 🇹🇷

bronze wing
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solva a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id
61234288718
The name of the account user
Hamo1201

polar marshBOT
#

@bronze wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

timber orchid
#

Hi, PUBG MOBILE. I know you are very busy because of the large number of messages. I had no problems with my account. It was hacked! I spent $ 1,000 on the account please help me get it back! I can send all the evidence that my account is mine!

hollow hedge
#

Selling a clan is allowed?

timber orchid
#

I want to talk to a robo specialist with account returns

jade nest
hollow hedge
jade nest
#

I meant to report

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @timber orchid.

winged stone
#

Hello, PUBG MOBILE. I know you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and i swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because i am wronged. Thank you, PUBG MOBILE

The account id : 5180590305

The name of the account user : LeonツPro

polar marshBOT
#

@winged stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

worldly sparrow
#

‏Hey PUBG Mobile support team, my account has been hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as . I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly

‏ID : ( 5754986731)
‏NAME : Mł〆غآوي

storm flumeBOT
#

Please do not use languages other than English, @worldly sparrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@worldly sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@tribal lodge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

remote falcon
#

Why there is too much latency today in pubg?? My ping is stable but everything i pick up is being delayed a bit

onyx dagger
#

May I know where you're from, @remote falcon?

#

I mean the country.

celest shadow
#

Please upload your #cheater-reports evidence on YouTube and no longer than 1:30 minutes. You must make sure that cheating has taken place within that 1:30 minutes video, @primal grove.

unkempt elbow
#

Hello,PUBILE.lKnow that you are very busy due to thelarge numberofmessages.l had no problemwith my account.myaccount has been banned for no reason and lswear to do oruseexternal materials snd that lplay clean play and lmake very careful to comply with the terme and integrityof the game.lask you to solve a problem as soon as possible becauselam wronged.Thank you,PUBG MOBILE The account id 5821907163 the name of the account user (karقناص5)

polar marshBOT
#

@unkempt elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

remote falcon
#

It is happening to all of my friends

onyx dagger
#

Check your Internet connection.

remote falcon
#

Connection is stable too

#

@onyx dagger

onyx dagger
#

Try using DNS then.

remote falcon
#

Did that already

night cloak
#

Could somebody help me with this problem, I downloaded pubgm beta and its get crashes everytime and i trust it from general but its still same thing

remote falcon
#

Is it the server problem? @onyx dagger

onyx dagger
#

Hold on.

polar marshBOT
#

@solid copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
celest shadow
#

Hello, @night cloak! Please wait for an update for the beta version on iOS. The crash is a usual occurrence for Apple devices.

onyx dagger
#

Try repairing the game, @remote falcon.

onyx dagger
#

Alright then.

lusty shard
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5291267209

The name of the account user BJxVIKING

polar marshBOT
#

@lusty shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant quarry
#

if i have like rp lvl 50 and i buy now the elite rp, i will get all the skins/sets/ag/uc from lv 1 to 50?

vagrant quarry
#

ok, thanks

#

but, when it says uc or ag, i need to choose one or its random

#

?

median swallow
#

u can choose

vagrant quarry
#

um, i think its uc or ag

median swallow
#

he means the redeem

#

in the RP

night cloak
#

Hello, PUBG MOBILE. I know you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and i swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because i am wronged. Thank you, PUBG MOBILE

The account id : 5180590305

The name of the account user : LeonツPro

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@raw frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@languid citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant quarry
#

One more question, is google play the safest way to buy rp?

celest shadow
sterile flame
#

Do you get banned for using vpn to enter match. To get better ping (ms). Because in every match i get 250 -450 ms

#

@vagrant tulip okayy

rigid badge
#

I would like to contact a moderator.

remote falcon
#

When will pre registration of PUBG New State come for IOS??

night cloak
#

@vagrant tulip basha we need someone to assist @minor forum

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @remote falcon.

#

We are unable to provide assistance if you do not ask a question or state a problem, @rigid badge. Remember to read through #faq before asking questions in the support channels.

minor forum
#

Mocha

#

I have a problem in metro royale

jade nest
#

If they told that they cannot recover your account then its not possible.So better make a new account and play the game

rigid badge
#

I would like to report an individual threating to mass report me and my friends’ accounts after losing a face-off. Can’t forget to mention that he promised each of us 1000uc, which makes him a scammer apart from abusing the report system.

clear spindle
#

Mass reporting won't give you a ban.

lavish bough
#

hello my credit card is not been able to make purchases and i have money in the card. the card is working but pubg is saying (cant make this purchase).

jade nest
minor forum
#

When you kill enemies in metro this red color in crate or pink i cant see the color So how can i fix it @vagrant tulip

lavish bough
#

hello my credit card is not been able to make purchases and i have money in the card. the card is working but pubg is saying (cant make this purchase). @clear spindle

clear spindle
#

Use this to purchase, @lavish bough: https://www.pubgmobile.com/pay
And contact the in-game customer service for further assistance regarding the issue.

jade nest
clear spindle
#

Youtube??

minor forum
distant dome
#

@clear spindle could you please inform me if @night cloak has the power to make such threats as to "make sure your account gets banned?"

jade nest
minor forum
#

Bots crate show green line

jade nest
#

It depends on the loot inside the crates

minor forum
#

Also item in the ground

#

Shows us silver color

clear spindle
#

No one could ban you unless you violates the rule, @distant dome.

lavish bough
jade nest
#

They already told,that they cannot recover your account,so better start with new account.@bitter moon

minor forum
#

@vagrant tulip How can i fix this problem

jade nest
#

That's not problem huh

#

I already did explain

minor forum
#

NIFF

#

I always Kill real players but they don't show me this color crate @jade nest

jade nest
#

Loots inside the death crates decides the colour.

#

If the enemies whom you have killed doesn't have valuable items in the crates it will show up as normal crate

#

@minor forum play the radiation zone and kill real players there ,you will see those colours as that map has more tryhards and better players

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @bitter moon.

hallow gulch
#

The one way to get in contact with the support team, is through the in-game CS system. Note that we do not have any sources as in-game devs or agents here. A Fresh start Doesn't sound bad, knowing that you've gained knowledge... Goodluck.

minor forum
storm flumeBOT
minor forum
#

@jade nest how can i fix it

jade nest
onyx dagger
#

What do you mean? @night cloak

#

Thats good to know.

#

If you do find any cheaters, please do report them.

#

:)

#

Well, let's take this discussion to #pubg-mobile, as this is a Support Channel, @night cloak.

rapid bramble
#

Is pubg mobile 2 officially announced?

clear spindle
#

There's no PUBG MOBILE 2.

rapid bramble
#

I didn't understand!

hallow gulch
rapid bramble
#

Then those YouTube vdos are fake?

clear spindle
#

Who knows.

rapid bramble
#

Ok, thanks

silk goblet
#

Hello,PUBG MOBIL.I know that you are very busy due to the large number of messages .I had no problem with my account.has been banned for no reason and I that I play clean play and I make very careful to comply with the terms and integrity of the game.I ask you to solve a problem as soon as possible because I am wronged.Thank you,PUBG MOBIL The account id 5223621841 The name of the account user[M͜͡H٭Aliswd]

polar marshBOT
#

@silk goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @lusty tangle.

hallow gulch
#

Just to clarify, That is called Pubg new state, and it's not the second instalment of the main Pubg game. Plus what machete said applies.

polar marshBOT
#

@pseudo osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

minor forum
#

@jade nest look at these real player crates No Colors

vagrant quarry
#

but, its completely legal to buy with google play, no?

sand path
oblique gyro
#

My uc got deducted without any reason

#

Why

minor forum
#

@jade nest boss crate no color

minor forum
celest shadow
#

If you have recently made unauthorized purchases of UC, it will be deducted, @oblique gyro. Please make sure you purchase UC from the in-game system or through https://www.pubgmobile.com/pay.

storm flumeBOT
#

Hello, @minor forum!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

fleet ibex
#

Do matches in Power Armor or Payload 2.0 affect my k/d and other stats displayed on the page to the left of the main screen?

#

I don’t think so because that’s Evoground not Classic mode

lunar moth
#

Guys, i took data has been changed while i change my device !!

#

I was playing with my andriod and charged has finish while iam in game

celest shadow
night cloak
#

@clear spindle good newsThinkO_O huh

fleet ibex
#

Ok thanks

polar marshBOT
#

@lunar moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
dusky jay
#

I accidentally deleted my account pls can u recover

normal crow
#

Hello,PUBG MOBILE.l know that you very busy due to the large number of messages.l had no problem with my account.My account has been banned for no reason and l swear to do or use external materials and that l play clean play and l make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because Im wronged. Thank you,PUBG MOBILE

The account id 61259660800

The name of the account user ‏‎气『RODÎ』๛‎‏

polar marshBOT
#

@normal crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marble helm
#

Reposting Dec 27 2020 issue .. still no Solution found
Mobile : note samsung note 8
Internet : wateen / ufone both
Player Id :5106655258
Hi guys i have an samsung note 8 my pubg game My gets closed unexpectedly with out any warning! .. . Then i have to start again to enter match it happen after every 5min ya more frequently ! Note i have tried lower the graphics to smooth and low .. but still th problem persists

#

Help

orchid dust
empty snow
#

My pubg account got hacked through my stolen twitter account. Unfortunately, i cant change my twitter password neither access it. Luckily, I have my email linked to the account so i still can access it. However, the hacker still access my pubg account through my stolen twitter account. In addition, he has linked an additional Game Center to the account. I can support my case with the dates of the paid payment for account

raw quarry
#

Hello, PUBG MOBILE. I know you are very busy with so much texting. My account was blocked for no reason, and only because I gave it to my friend
He raises the evaluation for me and swears by the Lord and swears in the spirit of my father the martyr that I did not do or use external materials and that I play fair play and I am very keen to comply with the terms and safety of the game.

I ask you to solve a problem as soon as possible, because I am wronged and poor, and the game spent a lot on it. Thanks, PUBG MOBILE

Account ID:
5162793785

Account username:
BOUNTY ヅ

polar marshBOT
#

@raw quarry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

boreal raptor
#

I change my server by mistake and the Customer Service not helping what should i do?

orchid dust
#

Player Id - 5281223747
Mobile - Samsung a50
Internet - wifi oredo
I want to back my country religion (oman) please 🙏

feral forge
orchid dust
#

Player Id - 5281223747
Mobile - Samsung a50
Internet - wifi oredo
I want to back my country religion (oman) please pray

#

Player Id - 5281223747
Mobile - Samsung a50
Internet - wifi oredo
I want to back my country religion (oman) please

boreal raptor
#

I change my server by mistake and the Customer Service not helping what should i do?

median swallow
orchid dust
feral forge
#

wait for the cooldown ends. @boreal raptor

median swallow
boreal raptor
orchid dust
median swallow
polar marshBOT
#

@pseudo bobcat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

orchid dust
#

😪😪

clear spindle
#

You can change it after the cooldown.

boreal raptor
#

Actually what is the cooldown

hallow gulch
#

The amount of days needed in order for you to change back your server.

boreal raptor
#

That mean i can't play with good ping

#

I just need to change it to middle east so i can play willamiajoketou

clear spindle
#

Wait for 60 days. 🤷‍♂️

polar marshBOT
#

@whole mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

silver bison
#

It was 30 days and now it's 33

#

I can't stay on that server, I'm having a bad time getting into mathes

mortal apex
#

Unfortunately you have to wait for the cooldown to be over, @silver bison.

silver bison
#

Didn't you see what type?

silver bison
mortal apex
#

I know.

#

Sadly,you have to wait 33 days.

boreal raptor
long kettle
#

Any mods?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @long kettle. Remember to read through #faq before asking questions in the support channels.

hidden crater
#

can someone help me,
"Download error. Please restart the game or repair the download."
why does it say this?

#

I can't download any resources packs

#

I've reinstalled the game twice

hidden crater
#

I'm playing after 3 months and this game still have stupid bugs

sick shale
#

Did you try to repair the game, @hidden crater ?

hidden crater
#

yes

#

i also have 50mbps+ WiFi

orchid dust
#

Player Id - 5281223747
Mobile - Samsung a50
Internet - wifi oredo
I want to back my country religion (oman) please

clear spindle
#

Do a Routine repair and then use a DNS, @hidden crater. It should fix it.

hidden crater
#

dns?

clear spindle
#

As said previously, you need to wait for the time to reset, @orchid dust.

#

Android or iOS, @hidden crater ?

hidden crater
#

IOS

#

ipad

clear spindle
clear spindle
orchid dust
orchid dust
clear spindle
#

You're welcome. pubgm_hidethepain

hidden crater
#

@clear spindle it's still not downloading

#

the error message doesn't show but it says 0kb/s

lean roost
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5500685190
The name of the account userوجــّد〆

storm flumeBOT
#

Please do not use languages other than English, @lean roost. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@lean roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
hidden crater
#

yes@clear spindle

fervent matrix
#

What shall i do if my old account was on Gmail and get lost?!

hidden crater
#

i can only play arcade games atm since other maps aren't downloaded

#

i can play arcade smoothly, 50ms

clear spindle
#

Strange, Welp try reinstalling the game. Mostly this happens due to an ISP issue.

hidden crater
clear spindle
#

@fervent matrix you need to contact Google [https://support.google.com/] and regain access to the account. Or else have to create a new account.

polar marshBOT
#

@verbal grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hidden crater
#

@clear spindle i can't even play on Android

#

why this error message show?

#

i restarted, and it's still there

compact coral
#

Hello everyone. My account on pubg banned yesterday for 10 years. I don’t know why. I have been playing with this account since season 3 with no cheating or hack. Please help me i love my account. Iam so depressed😩. My ID: 5232654084

polar marshBOT
#

@compact coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clear spindle
#

@hidden crater may I know where you're from ?

night cloak
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5263699159
The name of the account user 47๛『Moscú』

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hidden crater
#

@clear spindle dm

devout glen
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id 5500685195

polar marshBOT
#

@devout glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tranquil marsh
#

Recently for the past 2 weeks or so my game has been taking very long when matching. It’s not a one of thing, it happens every single time. Sometimes it can take 3 minutes for me to get in a game. It never used to be like this, normally matches within 5 seconds. My internet connection is very good and my server is set to Europe (I’m in the Uk) so I’m not sure why it’s taking so long. When I try play with friends in a squad it also takes very long to match but if they play without me their game starts within 5 secs. Please let me know if you can help fix this. Thanks

stark trout
#

When will the car glitch with those ice walls be removed...?!

#

It destroys the whole game balance

feral forge
#

it takes time to fix a glitch, but the runic mode will end on the 7th of march. @stark trout

thorn bobcat
#

Hey Guys Sorry To disturb u but i got 2 hours ban for using old version of gameloop i thought maybe i didnt update it so i press the update button but it says u have the latest version of gameloop installed what sould i do now i know ban will be removed in 2 hour but the problem is will i get 2 hours ban again ?

brisk lantern
#

Hi, i am using gameloop emulator to play pubg mobile on my PC, but it is lagging. Kindly help, i am playing other games on 1080p ultra with 100+ fps on RTX2070.
Please help, i want to play pubg mobile without lag.

storm flumeBOT
polar marshBOT
#

@sleek wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hi, How can I change my log in account on ios?

#

I can’t change the previous Facebook account ☹️

modern crystal
#

Please tag me if you know how to fix this glitch

gritty bridge
#

why i banned 8 days ?

polar marshBOT
#

@gritty bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@polar marsh

#

Hi, How can I change my log in account on ios?

#

I can’t change the previous Facebook account ☹️

hollow heath
#

Unlink option now showing

#

Oof I just want to get rid of Facebook account linked with my pubg I’d

#

Cannot wait for 60days to get it unlinked

wispy hill
#

You need to connect one other social account and then you will be able to unlink fb

noble bluff
#

pubg mobile is lagging on gameloop emulator, please help sir

modern crystal
#

Can I fix this glitch by re installing the game?

storm flumeBOT
hallow gulch
sand path
hallow gulch
sand path
#

You are now.

modern crystal
#

Did you fix it by reinstalling? @hallow gulch

hallow gulch
#

Not entirely, but it rarely happens now. But since the game is big, storage wise. You can try a routine repair to help save you some time and data.

hollow heath
#

And also another email linked

#

I just can’t get rid of Facebook login

#

I also tried to erase Facebook data from Facebook app on pubg mobile

hallow gulch
hollow heath
#

How to link with Twitter

#

I am on iOS

#

It will take 7 days to unlink huh

hallow gulch
#

Yes.

hollow heath
#

How to link to Twitter

#

From iOS

#

This hacker can login my pubg account even though I changed everything I think he is using loop hole to get access in my account

modern crystal
#

Did you fix it by reinstalling? @hallow gulch

#

The glitch?

modern crystal
#

Does that mean yes??

hallow gulch
#

Maybe, won't find out unless you try. For me, it sorta did.

peak vapor
#

Hi, guys, can you help me? I can not enter Pubg Mobile I only see PREPAIRING RESOURCES screen!

modern crystal
#

Sorta??

#

Come on so even now you still have the glitch?

hallow gulch
hallow gulch
modern crystal
#

Which device you use?

hollow heath
#

Which is nuts

#

I cannot buy next season royale pass fearing that this hacker will access my account and use up all the uc to send popularity to his banned account

hallow gulch
peak vapor
#

Hi, guys, can you help me? I can not enter Pubg Mobile I only see PREPAIRING RESOURCES screen!

hallow gulch
hollow heath
modern crystal
#

I don’t understand what you’re saying @hollow heath

#

Pubg can’t fix the glitch @hallow gulch ?

hollow heath
#

What is this glitch

#

Can you explain

modern crystal
#

My joystick and shoot button freeze sometimes in matches and a lot in tdms

#

At the same time

hollow heath
#

Ah happens to me also

modern crystal
#

On a brand new iPhone XS Max

#

Never use to happen to me tho

hollow heath
#

After I stop shooting And I reload my charc still shoot

#

But my ammo is still the same

#

This started happening after the cancel reload update

#

Yea too many bugs and glitches

#

Now this new one where you can’t hear game sound after you click unfollow after you open parachute

#

After device restart you can’t hear voice chat but you can hear game sound 😂👌

blazing hearth
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
‪The account id5267310678‪
The name of the account user‪ALKED710

polar marshBOT
#

@blazing hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

modern crystal
#

Will this glitch be fixed @hollow heath ?

sudden lichen
#

I used the bugs and I promise not to use it anymore
Id: 5738044258
Dvise: IPhone 7
Cellular Wifi
Country:Uzbekistan

raven summit
#

Next update is pubg 3 year old birthday?

umbral shuttle
#

its giving -1 parameter error when i try to link phone number

#

any solution?

elder coyote
#

Hi. Will customer service respond to my request and remove the link of the compromised account? Hello soldier,

Thank you for submitting the required details. Absher, our team will now start the verification process to solve this problem after confirming all data

This process usually takes less than 10 days.

** Please do not change your name on the social media account linked to the game; This may lead to the failure of the process, and if you change your social media account, please let us know.

pseudo cradle
#

Hello,PUBG MOBILE.l know that you very busy due to the large number of messages.l had no problem with my account.My account has been banned for no reason and l swear to do or use external materials and that l play clean play and l make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because Im wronged. Thank you,PUBG MOBILE

The account id 5176525192

The name of the account user ‏‏DOS〆Dajah

polar marshBOT
#

@pseudo cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tranquil marsh
#

Anyone got a solution for matching taking so long? Never used to happen before but for the past 4/5 days it’s taking over a minute to match each time I start a game

#

My Internet is fine and I re-installed the game but nothing

elder coyote
#

Hi. Will customer service respond to my request and remove the link of the compromised account? Hello soldier,

Thank you for submitting the required details. Absher, our team will now start the verification process to solve this problem after confirming all data

This process usually takes less than 10 days.

** Please do not change your name on the social media account linked to the game; This may lead to the failure of the process, and if you change your social media account, please let us know.

hollow heath
tranquil marsh
#

Have they given up on it lol

hollow heath
#

Yea pointless to spend money now

#

New era is on its way imma spend money on that one lol

#

I will play this game till the next pmco after that bye bye 👋

mortal apex
glossy verge
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5174181389

The name of the account user اتفيج 1

polar marshBOT
#

@glossy verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mental widget
#

Plz i need help my account got hacked

brazen hinge
#

Hey ppl

mortal apex
brazen hinge
#

I’m new here

mental widget
#

The person hacked my twitter account and hes playing with my pubg m account

brazen hinge
#

Helloo

#

Who likes bts

mortal apex
#

Are you able to get access to Twitter, @mental widget?

mental widget
#

@mortal apex no he changed email and password

mortal apex
#

Welcome to this server! Feel free to talk about it in #chat, @brazen hinge!

mental widget
#

I couldn't unlinke twitter

mortal apex
#

At this point,you have to contact the Customer Service of Twitter.
Kindly refer to the subpoint 2.8. in #faq.

mental widget
#

I did but they won't reply is there is any other way to unlinke social media accounts?

mortal apex
#

If you do have 2 social media accounts,already linked to your in-game account,then it will be possible.

mental widget
#

The probleme is to unlinke an account u have to wait 7 days and not log in to the game from that account u unlinked.. The person who hacked me is playing with my account which is make the operation of unlinking is impossible

sudden lichen
#

I used the bugs and I promise not to use it anymore
Id: 5738044258
Dvise: IPhone 7
Cellular Wifi
Country:Uzbekistan

mortal apex
#

You have to contact the Customer Service of Twitter for further assistance,we cannot do that much here,sadly, @mental widget.

cerulean rapids
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5254288554

The name of the account userS͜͡G丨SAGAD 1

polar marshBOT
#

@cerulean rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strange nest
#

Hi I have a problem with the region changing option it's not shown in my settings

mortal apex
#

If your account was made in EEA countries,you cannot change your region/country due to the restrictions, @strange nest.

tough sorrel
#

Pozz

clever sorrel
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5415274234The name of the account userدك乄حلوګ

storm flumeBOT
#

Please do not use languages other than English, @clever sorrel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@clever sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tame ferry
#

do you have any updates soon?

#

anyone answer me?

strange nest
tame ferry
#

?

muted glade
#

hello pubg mobile

mortal apex
#

Soon,keep an eye out in #news, @tame ferry!

night cloak
#

Haloo

#

Hello

#

My account has been hacked

mortal apex
strange nest
mortal apex
night cloak
#

By gamil and The third link

real karma
#

Hi, I changed my play area by mistake and my game has been disrupted. Please tell me how can I restore the play area to its previous state by supporting the limitation sooner? 5672864927 My ID🥺 🙏

royal elm
#

There was a fight in general vc

night cloak
#

@mortal apex tell me

mortal apex
night cloak
#

And The hacker raised the game version

tame ferry
mortal apex
royal elm
#

ok

night cloak
#

@mortal apex tell me privat

#

???

mortal apex
night cloak
#

what will happen to the competitive pubg mobile with the arrival of new state

mortal apex
#

Only the Customer Service can help you with account related issues. You can contact them via Login Page, @night cloak.

night cloak
rigid hemlock
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5536828582

The name of the account user 〤AH々《AHMED7

polar marshBOT
#

@rigid hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal apex
night cloak
dusk walrus
#

Hello ,Pubg Mobile I Know That You are Very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use extemal materials and that I play clean play and I make very careful to comply with the tems and integrity of the game

I ask you to solve a problem as soon as possible because I am wronged Thank You, Bubg Mobile

The account id: 5172877953

The name of the account user

polar marshBOT
#

@dusk walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

I clicked file claim, still waiting

#

PUBG Company, my account has been hacked and the hacker raised the issue of PUBG Mobile illegally

novel mist
#

Hello, PUBG MOBILE. I know that you are very busy
due to the large number of messages. I had no0
problem with my account. My account has been
banned for no reason and I swear to do or use
external materials and that I play clean play and I
make very careful to comply with the terms and
integrity of the game.
Iask you to solve a problem as soon as p0ssible
because am wronged. Thank you, PUBG MOBILE
The account id 6384061778
The name of the account user 『DX』Mokadem

polar marshBOT
#

@novel mist:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mortal apex
#

You have to state your issue,about your account and then follow what they will ask you to do. The Customer Service will help you more accurately,during the process, @night cloak.

mortal apex
# night cloak They take a long time

They do receive daily,an amount of support requests,you may wait for their response or start a new conversation. As i already said,only they can help you with this. Kindly refer to the subpoint 5.4. in #faq.

night cloak
#

Where can I volunteer myself as a esports moderation support

rough river
#

Hello, I have a question about PMCO. I have a team, all the players are from Germany, but the question is if we are allowed in EU Wildcard Region & not Germany? is dat possible or nah?

stark tiger
#

Hey, I can't jump out of a window, help

#

It makes me jump up and not out of the window

desert orchid
#

My account got hacked, is there a way to contact customer service here?

unique shoal
#

Hello,PUBG MOBILE.I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5242915664

The name of the account user 《RF》TAREQ卍

polar marshBOT
#

@unique shoal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral forge
#

@desert orchid do you still have access to your game account?

desert orchid
#

My friends told me my account has changed to this and i cant login with that error

#

This is what the account is like now

feral forge
#

@desert orchid contact the in game customer service referring to the steps in this screenshots.

also for the newer version issue, you will have to wait for the next update to be able to log in again

desert orchid
#

Ok thanks, do you know how often they respond?

feral forge
#

refer to 5.4 in #faq. the reasonable time span should be within a week @desert orchid

#

@stark tiger have you tried routine repair?

desert orchid
#

Thanks, hopefully i can get it back

slim scarab
#

Hello !!

stark tiger
slim scarab
#

Someone hacked my account and i have been contacting you on the customer support chat on pubg mobile for days now

#

Now I’m receiving this!!

#

The hacker took my account and linked it through email and twitter and locked me out of it!!

feral forge
#

settings > logout > repair > routine repair. the repair button should be located on the right side from the login page. @stark tiger

slim scarab
#

I was able to get in through my apple id and game center but now I’m receiving this !

stark tiger
#

Oh, That actually happened after I changed my controls in tdm

feral forge
#

@slim scarab contact the in game customer service referring to the steps in this screenshots.

also for the newer version issue, you will have to wait for the next update to be able to log in again

slim scarab
#

Its really so so frustrating to have your account stolen by someone who doesn’t even know how to play!!!!

#

I already done that but they are taking forever to reply!! @feral forge

feral forge
#

please refer to 5.4 via #faq. only the customer service can assist you with this. @slim scarab

hollow void
#

good evening! a hacker somehow got into my account and linked twitter to it! I changed passwords everywhere, but I can not unlink Twitter because the hacker logs in from Twitter and the unlink is canceled! how can i untie twitter?

slim scarab
#

@feral forge Thank you! I already sent them all the proofs that this is my account and it has been stolen by someone else. The problem is he is in playing now like what the hell why can he play while i can’t !!

night cloak
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5204653527‪

The name of the account user HACIABİ

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral forge
slim scarab
#

But for the newer version issue, how did he change the version of the game to a newer one? How did he do it! @feral forge

feral forge
feral forge
dense merlin
#

stolen account need help recovering! game support cannot adequately recognize my problem, I am waiting for a response in private messages from a moderator who can help me. I have all the necessary data that can prove the authority's right to the specified account
account in question "id 517948879"

feral forge
#

do you still have access to your game account? @dense merlin

dense merlin
#

no, the binding has been changed

slim scarab
#

@feral forge do you have any idea which version could it be? Like i’m down to jailbraking my old iphone just so i can change the version of the game to gain access again before he unlink my accounts

feral forge
#

and do you still have access to your social media linked to your game account? @dense merlin

#

we don't recommend you to do so. @slim scarab

dense merlin
slim scarab
#

@feral forge why?

dense merlin
feral forge
#

have you contacted the facebook support and try to recover your account?

also please contact the in game customer service referring to the steps in this screenshot@dense merlin

glacial spade
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id: 5166540091 The name of the account user: نفسيه卍BT

polar marshBOT
#

@glacial spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

feral forge
#

changing game files is against the terms of service of pubg mobile. @slim scarab

slim scarab
#

@feral forge ok what if he unlink my apple id and game center? How can i gain access again to my account?

dense merlin
night cloak
slim scarab
#

Already contacted the worst customer service ever. Like is there really a hope?

night cloak
stark tangle
#

guys i have a question

night cloak
stark tangle
#

if i have GLtools installed will it trigger PUBGs anticheat? I use it for other demanding apps but not pubg because i dont want to be banned

night cloak
stark tangle
#

because it seems that game launcher on samsungs stock android got me banned

dense sandal
storm flumeBOT
#

Use of unauthorized third-party software or methods, @dense sandal, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

dense sandal
short edge
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id6941959773

The name of the account useramrkungamrs

polar marshBOT
#

@short edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

nova notch
#

Hello Pubg mobile I know that you are busy with a lot of messages, but my account has been hacked and the hacker used cheating tools.
ID: 5108520059
Name: 乄الحجي

nova notch
#

Yeah

night cloak
#

For hacked account Contact customer service and for banned account refer subpoint 2.12 in #faq

nova notch
#

You are speak Arabic?

night cloak
#

only english allowed here if you need support in arabic you can join MENA server link for it is available in subpoint 3.1 in #faq @nova notch

nova notch
#

I want to speak to an employee

finite vault
#

Hello,PUBG MOBILE. l know that you are very busy due to the large number of massages. l had no problem with my account. My account has been banned for no reason and l swear to do or use external materials and that l play clean play and l make very carful to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possible because l am wronged. Thank you, PUBG MOBILE
The account id : 5435957161
The name of the account user : 『BW』'ADAM'

polar marshBOT
#

@finite vault:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
nova notch
#

How can I communicate with clients?

lyric vector
#

Season 4 girl/boy face skin is return On royal pass 18?

night cloak
#

No information about that

lyric vector
#

Ty for help

spice grail
#

I have one account and have been banned with out reason , I didn’t break the rules I didn’t use hacks.I spent a lot of money for skins and equipments and a lot of time from season 2...
ID :571015163

polar marshBOT
#

@spice grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

raven summit
#

Hi, I have a question about video review.

night cloak
#

feel free to ask

nova notch
#

💔I miss my account

raven summit
night cloak
night cloak
raven summit
# night cloak you can ask

I saw a fraudster using a variety of hacks including speed
I was not careful, I did not choose the speed option, is it okay?

rustic oxide
#

Hello,PUGY MOBILE. I Know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful To comply with the terms and integrity of the game

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUGY MOBILE

The account id 5245277748

The name of the account user 『ٻـۄڛڤ』

polar marshBOT
#

@rustic oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

nova notch
#

How can I contact customer service@night cloak

lyric vector
# nova notch 💔I miss my account

My account have 43 mythic. 13 kill message weapon, rp from 3 to 15. and account get banPan and i didnt cry. Coz i break the rules and i deserve it.

nova notch
#

@lyric vector I have hacked my account and hacked cheat tools

#

@night cloak Useless. It will respond to a bot that I need to talk to someone through a social media program

night cloak
night cloak
raven summit
night cloak
#

Can you wait for some time
i have a doubt about that

raven summit
nova notch
#

@night cloak Cheat tools can be used depending on the blocking of my account Is there an account recovery recovery right now?

raven summit
night cloak
tired dirge
#

Does any one how to get my account back. I haven't used any kind of hack or any app or files. Just because of too many reports.

night cloak
#

Refer subpoint **2.12 **in #faq and dont repeat about account suspensions here

astral moth
#

Why step one never happened to

#

I never seen that before unexpected happened

#

At least I should know who is doing wrong in my team so I can remove then and report them tooo

#

Now i am afraid to play with any new player and stopped using #activities like I can’t trust anyone

#

Please allow us to see who is doing something wrong in team . And no1 given in that SS should be more visible to us. like it never happened to me

hardy granite
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id521328871
The name of the account userصداع،،56

polar marshBOT
#

@hardy granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

astral moth
torn cargo
#

‏Hello PUBG MOBILE , I know that you are very busy due to the large number of messages . I had no problem with my account id 5199447633 . So my account has been banned for no reason and I swear to do use or external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game ..

‏I ask you to solve problem as soon as possible because I'm wronged , Thank you PUBG MOBILE.
SeCtoOoR
There has bee

polar marshBOT
#

@torn cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hallow gulch
# astral moth Please help me with that So can add good team .

By grouping it means teaming up with the cheater multiple times. You see, cheaters have a different playing pattern, it's either they have unusual movement or a suspicious kill count. It's quite hard to figure it out, but it's not that easy for someone to get matched up with a cheater without them knowing.

astral moth
#

Cheater’s stats were3.5 kd .
6 or 7 kills per game .
Getting knocked a lot.
I felt like i am carrying him.
We played 10 matches . Because he was good and talking.
I like playing with new people.
I have 5 kd ace 4.
Never felt like he could do that. How would you know in that situation

#

The real question is how can i trust on new players playing with me . System should warn us about bad player. Not just surprise. Coz I don’t like watching other players games. When i die i go to tdm or something.

mighty barn
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5247968635 The name of the account user シSHصدامي

polar marshBOT
#

@mighty barn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT
#

@pure plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

restive sun
#

Hello, I need help. The email has been opened on another device, and a change has occurred in the Virgin. It asks me to download the latest version of the game The account has been logged in with a newer version of the game I want to restore the original version and enjoy the game Please help from the competent team Thank you

clear spindle
#

And contact In-game customer service.

polar marshBOT
#

@unreal zinc:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@past bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

restive sun
#

Are you sure it will cancel?

night cloak
#

??

#

When i contacted support e-mail with my account issue was lost how long does it takes till they reply approximately

night cloak
#

already did, it says the same

#

wont let me connect with real support

arctic verge
#

could pubg mobile develope a instent third party detector while login to the game or somde parllel space blocker that will help alot to have more safer exprience

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

arctic verge
#

another question i randomly meet a hacker in my squat so i keept my distant he clamis to be hacker developer i dont have evidence except his words and if i want some evidence i have to play a game with him and i wont what should i do

night cloak
arctic verge
#

that what i did i even used a frag on my self

night cloak
#

👍 That is better if you play with him you might get banned

astral moth
#

Tell me if you don’t understand it so i can rephrase

arctic verge
#

i never played with hackers and the only time i did i didnt know that he was cheating and i got 7 days so i learned my lesson i even stoped playing with any good players only noobs i prefair to play solo vs squad but i cant since i changed my server by mistake

feral forge
astral moth
#

Any example format ?

feral forge
#

no. feel free to leave any suggestion or feedback in that channel. @astral moth

arctic verge
#

if i changed server by mistake do i have to wait 60 days i like to play solo vs squad and i cant enter any game

restive sun
#

When will the update download

night cloak
slow tangle
#

In metro royale for mk-12 automatic sniper rifle.. Which talent point gives higher damage? Is it expert sniper or rifle expert.? Which one should I use to use with those?

night cloak
#

I wrote to pubg mobile support e-mail and i got bot reply to contact in-game support which never helps what am i supposed to do

feral forge
#

the email can not help you with account related issue. @night cloak

night cloak
#

who can then

#

I need someone who can really talk with me, not bot

feral forge
night cloak
#

Thanks then, appreciate that

umbral shuttle
#

parameter -1 error not going away whenever i try to link phone number :/ any solution?

night cloak
agile thorn
#

what pubg new state is replacing pubg mobile?

night cloak
polar marshBOT
#

@tawny stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

agile thorn
#

@night cloak oh so we can play both the games?

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, .

gusty raptor
#

i contacted pubgm support ig regarding my account was hacked situation, i sent proper screenshots and text but they ended the convo by saying change my password, i just said i cant since the email was changed

astral marsh
#

‏Hello My name is(ويسكيv8) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5121638477)

storm flumeBOT
#

Please do not use languages other than English, @astral marsh. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@astral marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow void
#

How do I enable 2FA to protect my account.

night cloak
gusty raptor
night cloak
#

yo i clicked on file claim to reverse my ban but it says that there is no way to reverse a ban

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rugged temple
#

5631207161 this account has been logged in somewhere

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @rugged temple.

reef pivot
#

I got scammed yesterday. And the hacker has linked his Twitter with my account and i am unable to unlink it. They have changed the game version to 99999 i wasn't able to login in (it said your account is logged in a newer version of the game). Now that i modified the game version in pubgmobile data i was able to log in but i can't unlink their account , it says ( client version error , failed to unlink). Is there any way to unlink it. I don't want to lose my account. I have been playing with this account for years and i spent a lot of money on it .. Please i need someone who have knowledge on this.. 😩

clear spindle
#

Please contact the in game customer service from the login page.

rugged temple
#

I can't login my account

clear spindle
#

From here:

reef pivot
#

How long does for them to respond.. I am worried, because my Facebook account is on penalty, because when they had access, they postet some inappropriate stuff on my wall so Facebook is reviewing my account and they may ban it so i may not have access on it so i could no longer login with my account...

clear spindle
#

Contact Facebook.

reef pivot
#

I did ,but the penalty is still there. I am sure there is a way to unlink their account, before anything bad happens.

gusty raptor
#

@reef pivot i contacted them but they just said change password 🤡🤡 cant even access fb since email has changed

reef pivot
#

@gusty raptor wtf i have spent more than 2000$ on my account, and i dont want to believe that i will not get it back

gusty raptor
#

it is what it is @reef pivot

silver bison
#

Sick

#

Totally awesome

#

What a good game

distant escarp
#

@silver bison If you're referring to the matchmaking time, this is due to your matching preferences and map selections. Sometimes, choosing many maps at once increases the matchmaking time. Also, things like language preferences in matchmaking settings do increase the matchmaking time. Try changing your matchmaking preferences and hopefully it will workout for you.

silver bison
#

Didn't work

maiden sonnet
#

I'm unable to link my email with my pubg account. Whenever I try to link my email it shows me same notification.

#

How can i solve this issue ❤️

normal fulcrum
#

Kindly report the issue in #old along with your character ID, region, connection type (mobile data/wifi) and device @maiden sonnet

celest shadow
#

Hello, @silver bison. On top of what @distant escarp remarked, the perspective (TPP/FPP) and time of the day you start your match queue will also have an affect. TPP usually has more players, hence faster matching time. You may also play at your preferred matchmaking settings at a time where more players would be playing. We hope you understand this.

wooden echo
#

Hello, i need help in my PUBGM account...

The problem is in the game there is an Achievement named by OPEN SESAME V... I've completed that Achievement in my account but it's stuck at 98 its not getting to 100 how can i solve this problem Here's my character id :- 538037744

night cloak
#

@wooden echo The Royale Pass no longer have elite crates. You can complete it if the devs put elite crates in the pass in the future.

rapid crown
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5658892371

The name of the account user

polar marshBOT
#

@rapid crown:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

raw goblet
#

Hi , anyone can help me ?

feral forge
#

free feel to state your issue. @raw goblet

raw goblet
#

Thx for responding , I need to delete my phone number from my account .. my question it’s how ?

feral forge
#

this method is currently still in beta phase, so it is not possible to unlink it at the moment. @raw goblet

raw goblet
#

Oh 💔 .. thx again @feral forge

velvet willow
#

Hi idk why i cant log in game i have to use vpn for it and the ping goes so high what i have to do its has been a week and i still cant log in to the game what i have to do
It gave me the eror server is busy
Help me plz

clear spindle
#

A screenshot please.

velvet willow
#

Ok wait plz

clear spindle
#

The game is not available in the region.

velvet willow
#

:/

clear spindle
#

We cannot help you with the issue. :(

robust grove
#

Hi

#

Listen please

#

What is this

velvet willow
#

But i was playing normaly in kast weeks

clear spindle
#

You are from ??

#

Contact in-game customer service, @robust grove.

velvet willow
clear spindle
#

Yes.

velvet willow
#

Iran

#

My friends dont have this problem

#

Its just me

clear spindle
#

Should be an ISP issue then.

robust grove
velvet willow
#

How i can fix it

clear spindle
#

Only they could help you with that.

clear spindle
velvet willow
#

Ok let me see what i can do

robust grove
#

Dear help please

#

Hello

#

I spend money

#

Why you can't help me

#

Are you crazy

robust grove
#

My account was expensive

#

Like Glacier max Fero max

#

Why pubg can't help me

clear spindle
#

We're not affiliated with the in-game customer service to help you with account related issues. Please contact them via in-game.

robust grove
#

I spend money on pubg

#

Why you still here

#

Close your shop

#

I inform you.

clear spindle
robust grove
#

What is you service

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @robust grove.

#

Please do not use languages other than English, @vivid niche. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

robust grove
#

I contacted him like 7 8 days

velvet willow
#

Bro come down

robust grove
#

Recently my account scammed a d Scamer ban my account 10y

polar marshBOT
#

@robust grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

short galleon
# velvet willow Iran

changing your dns to 8.8.8.8 and 8.8.4.4 will solve this problem however u may get request timed out errors.
im from iran as well and i know how it feels.

night cloak
#

How to Join PUBG NEW STAGE Discord server?

clear spindle
#

You may refer news from the official source for such.

#

We cannot help you with that in here.

night cloak
#

Can an id linked with play games can be linked to game center

clear spindle
#

You cannot link both at the same time.

#

Link the account with a social media platform(Facebook, Twitter...) then unlink Play Games and can add Game Center.

jolly forge
#

if someone change the version to 1.2.0.99999 the account will take bn ?

clear spindle
#

Changing the game files will result in a ban.

jolly forge
night cloak
short galleon
#

how much was total damage a player can take again? ik its 100, i emptied a whole uzi mag on the guy he still didnt die and i done 130 damage. its not desync or something panik

clear spindle
#

You should contact the in game customer service, @night cloak.

night cloak
clear spindle
#

@short galleon report it in #old.

clear spindle
short galleon
clear spindle
#

Nice.

abstract ginkgo
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id51277547600
The name of the account user『M』๛3BDO

polar marshBOT
#

@abstract ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

livid seal
#

Hello pubg , please i have a problem when i try to login in using my email account it’s written that problem 2123 happen and I cannot logging in from 2 days , help please!!

sick shale
#

Contact customer service from the login screen

covert gyro
#
  • [ ] My account was attended by mistake and I am absolutely sure that no fraud tools or elements added to the account were used, but on that day I logged in from my account on the computer to try playing on the computer and things went perfectly and after that I logged into my account from the mobile My account was attended directly for 10 years. Please review my issue and respond to me as soon as possible.
  • [5298914268] ID
  • [V8丨شـويقي] Nickname
storm flumeBOT
#

Please do not use languages other than English, @covert gyro. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

polar marshBOT
#

@covert gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

naive oar
#

Anyone here?

hallow gulch
untold atlas
#

I can't understand what is uc spin

naive oar
#

@hallow gulch I wan to report a random player who was in our team and killed us all for flayer loot

sick shale
#

Report them in-game

naive oar
#

@hallow gulch I have his id and username + screenshot of his id

hallow gulch
#

Refer to what rebel said.

naive oar
#

We did so nothing happened

#

So I came here to report

sick shale
#

We cannot help you with that, Report them in-game please.

naive oar
#

@sick shale ok we did so see if the officials take any action on him

hard sail
#

Hello someone I know had his account hacked, with the intruder linking a new account in addition to the current linked social account. Is there a way we can cut the access to the account for the intruder

storm flumeBOT
#

Please contact the customer service via the in-game settings for further assistance, @hard sail.

somber wing
#

anyone admin here?

sick shale
#

How can we help, @somber wing ?

somber wing
#

i buy prime-plus Januar and i must off feberual subsbcription and just -9.99 money its not problem :)) and just i not get rename+300uc and more prime-plus gift

#

@sick shale maybe 1 mart take it ?

sick shale
#

Sorry couldn't understand you

somber wing
#

@sick shale i buy prime plus and i not get rename+300uc and anumore

#

anymore*

sick shale
#

When?

somber wing
#

when?

#

i buy prime plus and i didnnt get rename and more gift 😄

#

@sick shale

sturdy galleon
#

Yes, When did you bought the prime plus??

somber wing
#

yes

#

i buy prime plus january

sturdy galleon
#

January??

somber wing
#

yes

sturdy galleon
#

When in january?

somber wing
#

i buy january fisrt

sturdy galleon
#

Ok

somber wing
#

and i buy feberual today

#

and i diddnt get rename 300uc and more gift

#

why?

sturdy galleon
#

Idk

somber wing
#

@sick shale

#

admin are u heree????? ?? ?? ?

#

admin?

#

where you?

crimson spruce
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5377468950

The name of the account user ATR٠AØNO

polar marshBOT
#

@crimson spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

somber wing
#

@sick shale

#

hey man where u ?

sick shale
#

@somber wing Can you provide a screenshot?

somber wing
#

yeah

#

wait i open emualtor

#

@sick shale

#

i take it january not feberual

#

@sick shale :((

sick shale
#

You will have to contact customer service via in-game settings.

somber wing
#

ok

tight fulcrum
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account 6935187068
The name قمرايه77

polar marshBOT
#

@tight fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rare shore
#

UC Station event is limited to in-game (App Store and Play Store) purchases or also applicable on purchases done through Midasbuy?

final bear
#

Is there any fix for account has been logged in with a newer version on iOS?

night cloak
#

Hello i have a problem im reciving onver and over same stuff in special airdrop what should i do to obtain something else ???? im tired of it and i dont want t obuy those "crappy" items

hallow gulch
hallow gulch